Best Western Hotel Gateway Adirondack Inn,  Utica

3.5/5  - basé sur 391 notations.
175 N Genesee Street, 13502-2511, Utica, United States - Ver el mapa
+1 315 732 4121 +1 315 797 8265

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  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Le damos la bienvenida al recién renovado Best Western® Gateway Adirondack Inn, un hotel ubicado pleno corazón del Mohawk Valley. Con una excelente localización en la salida 31 de la carretera I-90, a medio camino entre Nueva York y las cataratas del Niágara, nuestro hotel ofrece el espacio de alojamiento idóneo para todo tipo de viajeros. Contemple los maravillosos paisajes del Parque Estatal Adirondack, pruebe su suerte en el casino Turning Stone®, participe en la carrera anual Boilermaker 15K Road Race o visite el Museo y Salón Nacional de la Fama de Cooperstown, situados a poca distancia en auto. Los huéspedes en viaje de negocios valorarán la proximidad de nuestro hotel a importantes sedes corporativas como el Parque Tecnológico y la oficinas gubernamentales del estado de Nueva Yok. La zona acoge diversos colegios universitarios, entre los que se incluyen SUNY IT, el colegio universitario de Utica, YVCC, el colegio universitario comunitario de Yakima Valley, el colegio universitario de Hamilton y la Universidad Colgate. Nuestro hotel, ubicado en las estribaciones de las Adirondacks, ofrece un amplio abanico de posibilidades de ocio y goza de un cómodo acceso a importantes ciudades como Nueva York, Albany, Syracuse, Rochester y Buffalo. El Best Western® Gateway Adirondack Hotel ofrece un cordial servicio, unas asequibles tarifas y unas instalaciones que le harán sentirse como en casa. Nuestras habitaciones exclusivamente para no fumadores están equipadas de forma muy completa con televisor con pantalla plana de 32 pulgadas y canales por cable y acceso gratuito a Internet de alta velocidad inalámbrico en todo el hotel. Nuestro hotel ofrece, entre otros servicios mejorados, un gimnasio, servicio de lavandería a monedas, estacionamiento gratuito y centro de negocios con fotocopiadora y fax. Todo ello sin olvidar nuestro magnifico desayuno. Este hotel ofrece un desayuno completo tipo bufé por las mañanas servido los días laborables de 6:00 a 9:00 horas y los sábados y domingos de 7:00 a 10:00 horas. Nuestro desayuno incluye tortitas, salchichas, empanada de huevo, patatas de desayuno, yogur, cereales calientes y fríos, surtido de panes, magdalenas caseras, fruta fresca, café, té y jugos para comenzar su mañana de la mejor forma. Consulte nuestro menú diario. Si busca un estratégico, cómodo y asequible hotel en Utica, Nueva York, ya lo ha encontrado. Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 392 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
92
Muy bueno
 
135
Bueno
 
104
Mediocre
 
37
Horrible
 
24
Con amigos Con amigos 34
De negocios De negocios 56
En familia En familia 153
En pareja En pareja 106
En solitario En solitario 26
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Best Western Gateway Adirondack Inn,Utica
  • 5
    « Perfect place to stay for college visits »

    Pet friendly and decent breakfast served. Back lot had lots of big trucks overnight but was still safe. It was just a bit more difficult to get to the grassy dogwalking area. All in all a very pleasant stay and free late checkout at 1! Much appreciated.

    5
    « Great value great stay »

    Hospitality & value at its best. This is my hotel of choice while visiting my daughters college. The staff is awesome, clean and comfortable rooms and price is decent. A worry free stay each time. Thanks Tony, Leyla & Ron

    5
    « Funeral Family »

    Desk was very helpful. Helped with the television. Breakfast was very good. Location was very close to the church and funeral facilities. Got a good nights rest was very quite. We did not have any shopping, but there were many places to eat near the motel.

    3
    « Pet option »

    The pet friendly option was important to us as we travel with our pet.. however the $20 dollar pet fee per night seemed excessive . We have stayed at other hotels where the pet fee was usually $20 for the entire stay. Therefore I would say the value including the pet option is poor.

    4
    « Comfortable bed and very quiet »

    Found this hotel when we were traveling late at night and grew too tired to drive home after visiting family in Ohio. Had stayed at Best Western's before and always found them to be nice places and this one did not disappoint. Friendly staff, nice room, comfortable beds and very quiet.

    5
    « Good price, and Quiet. Breakfast great »

    Desk person very helpful. Breakfast very good and hostess very friendly. Older hotel but updated inside. The walkthrough glass with inside hallways kept out any noise. Would stay again if traveling through in future. Beds comfortable. Just slept and moved on to destination. Within 1 mile of I90. Service: great Rooms quiet Beds in our room great.

    3
    « Hotel is decent »

    Bed was comfortable but the hotel is dated. Staff was excellent and able to help with any concerns. It's in a good location, restaurants that are nearby are pretty good. I suggest Delmonicos. Able to get on interstate quickly as well

    3
    « Quiet older hotel »

    This was a pleasant surprise. Despite being near the freeway it was very quiet. It's an older hotel with an odd configuration having 2 separate buildings, but that worked out OK. The staff was friendly and the breakfast was good. I'd recommend this hotel for travelers who don't need a pool.

    4
    « Overnight stay »

    Check in was very fast, and the clerk was so nice. Room was very clean and comfortable, and quiet. Breakfast was very good and there is not too many better things I could say. Location is decent and easy to get to. Only downside was our room was in the annex building so we had to go outside to get to the main room for breakfast. But we would stay there again anytime.

    5
    « Best Western Gateway Adirondack, Utica, NY »

    We always stay at this hotel because of the service and friendly staff. It is positioned half way between home and our destination. The location is just off of the I-90 and close to the downtown area of Utica.

  • 4
    « Best value in town »

    This was a good hotel to stay at in Utica for its price. Not looking to spend a fortune on a nights sleep. The bed was comfortable, the place was quiet and the breakfast was excellent. Tony at front desk was friendly and helpful.

    1
    « Are there Different rooms for different people »

    Have a dog? Checking was fine, double charge was corrected. Our room was left side and around back. There was a large parking lot with a nice grass area for dogs and wooded area behind that. (There are lots of feral cats at the edge of the woods) There is a breezeway to a row of individual rooms, Motel style. Entered the room and it was not like the pictures you see. Hair in the bed, chairs were visibly dirty, bedskirt yucky, no microwave no refrigerator so sad. I won't give more details but I was to tired to go elsewhere. :(.. I read over 12 other reviews below and looked at pictures. I really feel there are separate sections. There is the Best Western certified for franchises but then there is the dog ?house' section of .. in the morning I skipped breakfast but wanted coffee, sadly it was empty. Awful nights sleep.

    4
    « Nicest pet-friendly rooms I've ever seen »

    Friendly, helpful staff. Clean, functional rooms. In fact, the nicest pet-friendly room we have ever stayed in. Many choices for breakfast and plenty of tasty food. Great value for the price! I would definitely stay here again.

    5
    « Clean!!! »

    Best bang for your buck. Clean, updated, nice staff, good buffet. Definitely will stay at the Best Western in Utica, NY again. I stayed there with my son to visit SUNY. It's very close by to everything.

    5
    « Fall Trip to New England »

    This was a great place to stay on our way back home. It seems that the room was recently updated. A nice bathroom area and king sized bed. That was very comfy. The breakfast was awesome. If you are looking for a value, stay here.

    5
    « Thank you, Tony »

    My husband & I stayed at this Best Western after a long drive from Bar Harbor. When arriving in town; we got a bit turned around. We called the hotel and Tony talked us to the hotel. Tony was most personable and we checked in. Unfortunately, the first room that we went to smelled of smoke. We returned to the front desk and without hesitation, Tony gave us another room; complete with a full refrigerator and stove. The bed could have been more comfortable. The breakfast was fine. Usual eggs, sausage, waffles, etc.

    5
    « Best hotel I've ever stayed at. »

    EVERYTHING at this hotel was absolutely impeccable, from the cleanliness of the room, to the updated decor, to the service and friendliness of the staff, to the selection and service during the breakfast buffet. Nothing was lacking, even the sheets smelled amazing!! I will never stay anywhere else!

    1
    « Don't stay here »

    Rooms were dirty. There were rings around the tub, cobwebs on windows, crumbs on table, dust everywhere and stained towels. We changed rooms and the new room was worse than the first. The staff tried to help but we couldn't get passed how dirty the rooms were.

    4
    « Night to stay »

    Travelling home from Scotland CT this was a good halfway stop have stayed here a couple of times Amanda at check in was very positive and helpful when we got to our room in the side building my daughter found some cobwebs in the corner near the window I went to desk to ask for a vacuum and said I would clear away she said she would come and do it so she came to room cleared away and checked room for more. The room itself was very nice comfortable beds however no frig and we had food items that needed to be refrigerated so she took them and put in a frig they were packaged not left overs. I will certainly stay here again the only downfall is no pool or hot tub

    4
    « Just what is needed »

    This hotel was very nice, clean. We have no complaints and would stay again. Location was good for our trip as we needed to be hear Herkimer, NY and go to the historic areas finding family data. Nice area and good room.

  • 4
    « fall foliage excursion »

    the hotel staff were polite and courteous. The rooms did show some wear but were comfortable, clean and safe. we were there for the overnight and did not look to see what amenities the hotel offered( i.e pools , exercise room, etc). They did offer a continental breakfast. The only negative thing was in the wing we stayed in had no elevators for seasoned citizens

    5
    « Driving stop »

    Reception was very nice. Big rooms all on one floor. Room are all outside entrance, easy to get to. Large rooms, lots of amenities. Very clean. Bed comfortable. Lots of tv channels. Breakfast was good with lots of choices and fresh fruit. Nice people.

    5
    « Great Hotel »

    Very clean, comfortable, great location Very good breakfast. Safe location. We were doing a New England trip and this was not a planned stop, so reviews and price does help with a decision when you are extremely tired and don't know the area!

    5
    « Great Hotel in Upstate NY »

    We were very please with accommodations - room was clean & bed was comfortable. Very good breakfast was provided with our favorite (hot oatmeal). It was cooked just right! Breakfast attendant was friendly and efficient - kept everything well stocked throughout breakfast. We would choose this hotel again when in the area.

    3
    « Average hotel in Utica »

    Nothing special about this hotel. Very nice staff who are attentive and helpful. Mattress was beat in the room - should have been replaced long ago. Overall quality was just OK. Breakfast items could be better.

    4
    « Great value »

    My sister and I traveled to Canada and we stayed here coming and going to Canada. Our one Night stay was comfortable. Staff was pleasant and food excellent. Love the frig and microwave in the room. Bathroom a little small to move around in.

    4
    « Great valuea »

    The hotel is very comfortable Pleasant to stay in in the staff was great! I would stay again. Thank you for your efforts in being Professionals in the hospitality industry. access to the hotel was very easy and very easy to get on the highway

    5
    « Excellent Service »

    A young man named Ron was extremely kind and helpful. We were in town for a wedding and were on a tight schedule. We arrived at the hotel around 2:15. Being early and knowing that we needed to change and leave for the wedding by 2:45, Ron personally made sure our room was ready for us, if only just for changing. He said if housecleaning wasn't done, we could still go in and change and then house cleaning would continue after we left. He went to it and checked it out making sure we were all set. The next morning after a delicious breakfast, Ron again helped us out. We wanted to visit the cemetery in Clinton where my family is and I couldn't locate it on my GPS. Ron looked it up and helped me find it on my GPS so we could get there. I also told him we were going to clean up around the markers and he provided me with some trash bags to help take away the excess overgrown grass. He went above and beyond my expectations of service. I would definitely stay there again. It was a short but enjoyable weekend. The room was very clean and the bed comfortable breakfast was delicious!

    3
    « A bit pricey for what you get but close to Hwy »

    We used this hotel on our way to Rhode Island. Conveniently situated close to highway. Very average hotel though, and a bit pricey for what you get. Fast Food restaurants nearby. Would try another hotel next time.

    4
    « An Enjoyable Place To Stay »

    This is a nice hotel that is clean, comfortable, with pleasant, efficient people at the front desk. It's just off the NYS Thruway, but is very quiet at night. It's an easy walk to fast food places & family eateries. Down the street is a excellent steak house, also within walking distance. I've stayed here many times over the years & always come back. The rates are reasonable.

  • 3
    « BW Gateway Utica »

    Arrival was pleasant. Group of workers, staying at hotel, were sitting outside entrance w/30 pack of beer & smoking cigarettes. Some w/o shirts on. Very unappealing, especially to my wife. Room was clean. Bathroom was remodeled, bright, and clean. There was a variety of breakfast items but cooked items were cold and breakfast potatoes hard. Realize it is a budget hotel but still disappointed in breakfast.

    4
    « Decent hotel for the price, good breakfast »

    I stayed at this hotel while doing a book-signing in Utica. I must admit, the hotel was nice, with pretty rooms and a good complimentary breakfast in the morning. However, when I arrived, the front desk person tried to get me to pay $180.00+ for a room, just because there was a motocross convention in town that night. Really? I don't think any Best Western is worth $180/night any time. To his credit, he did come down to $120/night when he saw I was leaving to drive out of town for a lesser price. Anyway, the room was attractive and quiet, and I got a good night's sleep there. I would return for the lower price.

    3
    « Stop in Utica »

    We were heading west on the NY Turnpike looking for a place to stay. It was getting late and there did not appear to be many hotels to choose from. This hotel was OK. It had a clean room and there was a good pizza restaurant not tooo far away. The hotel looks somewhat dated. We did not have any problems with staying there.

    4
    « Just By Chance »

    My wife and I were heading East to visit relatives in New Hampshire and Massachusetts. It was a driving trip which is not my favorite to do trips. Anyway, after 11 hrs of driving, I stopped at Best Western because I had a coupon for a discount. However, the hotel did not accept it because the coupon was only good on Friday & Saturday nights. This was a little backwards in my estimation as I would have thought that Thursday nights would be cheaper (non weekend). Wrong. Anyway, we stayed here because I was tired and sick of driving. The front desk clerk (Tony) was very nice. He gave me a military discount. He also gave us a very nice room,.The bed was very comfortable. The amenities were okay but not great. There was no refrigerator or microwave in the room. There was a work desk with wifi which was nice.The bathroom needs updating but was sufficient to shower etc. The rooms were originally outside entry but BW added a nice exterior enclosed hallway for safety purposes. I recommend this hotel with some drawbacks. BTW, always stop at each state's Info Center and pick up the free discount coupon booklets. One can generally save a good amount of dollars by doing so.

    4
    « All is well »

    This hotel is right off #90 Thruway. I stayed two nights my first visit when my husband was rushed to the ER in Utica. No time to check reviews but I knew this would be a mid range hotel. Nearby hotels were around $170 or dumps. This hotel was unique in that it had a superior glass corridor with heat/AC between the ground floor rooms and the parking lot. I was warmly greeted around 9 pm when the hotel looked almost full. I was given a ground floor room, sample size tooth paste and brush. Exhausted, I found the room spotless and the bed very comfortable. The fridge rattled a bit but stopped once I moved it an inch. TV and internet good. Nice thick towels. I returned here for one night when my husband was released from rehab. Again, this was unexpected so was given the necessities. Different room. Again very clean and comfortable with plenty of countertop space for toiletries. This hotel is next to a Mc Donald's and Wendy's but I chose to walk past Micky's to its next door neighbor, Delmonico's,to enjoy a first class dinner once I knew my husband was able to return to our cabin in the Adirondack Mountains. When my

    5
    « Convenient and comfy »

    Great location after our Hall of fame tour in Cooperstown. Right near hwy 90 for our next day's trip to Michigan after a yummy breakfast. We enjoyed having a connecting rooms with auntie. Her room had a frig for our cooler items.

    5
    « Great Stay »

    Was in the area for a wedding and stayed at the Best Western because they had a fitness room. The location was great, about a 10 minute walk from the Utica bus station, which was nice. The room was good size, and the bed was amazing. There's even a Denny's across the street which was a huge plus! Easy check in and easy check out.

    4
    « Renovated, Great for Pets, Clean, Convenient »

    Firstly the staff here couldn't be better. Tony-you were so nice on the phone and in person. We have well-travelled pets and this place was perfect. Hotel retained its character and has been renovated. Drive in access is great. Good people, good location, nicely kept.

    1
    « Dirtiest hotel ever!!! »

    This hotel was filthy, old, broken down and overall awful. My husband and I woke up with bug bites! The wall had filth on it. The toilet seat had cigarette burns. The door didn't even seem to completely latch/seal. The ONLY reason we stayed was due to our late arrival with no other options or we would have LEFT!

    4
    « Pleasant stop over... »

    Perhaps a bit older building , but up to date on the inside. really, not much to complain about at this stay. Check in was good, staff quite helpful. Asked if we would like to park the Harley under the canopy at the front desk. Recognized that we were platinum Best Western members. Room was clean, that's the starting point for us,,,, a fridge ( and a King size bed) would have been a nice touch.... Ample parking available, all on asphalt. Several restauraunts within walking distance to choose from. Breakfast was up to Best Western quality. All in all, good value for the money paid, Thanks BW,

  • 5
    « Pleasant Stay »

    A nice quiet room, with a comfortable bed, and a very helpful staff. I suggest improving the breakfast assortment (bananas, plain yogurt, herbal teas) and adding a fridge and a microwave. Overall, a pleasant stay.

    4
    « Old School Hotel/Motel »

    looks like an old hotel/motel rooms are clean and up to date. wifi works like a champ. staff is great and the best restaurant in town is right in front of the hotel. Delmonico's Italian Steak House has reasonable rates and the staff here is exceptional. you will not walk away from here hungry. the breakfast at the hotel is acceptable. make your own waffles of enjoy the pre cooked egg omelets.

    4
    « Overnighter »

    Had asked for an assessable room and told there were not any. Fortunately the bathroom was small enough that I could support my weight on a couple of items and raise up off the toilet. Had a very quiet restful nights sleep. Breakfast was mediocre, staff was very friendly and checkout was fast.

    4
    « Stopover to Cooperstown »

    On our way to Cooperstown we spent the Friday night in Utica. This BW is located off a main thoroughfare behind Wendy's and McDonalds. We checked in around 4 by the welcoming staff. The room was decent, maybe a bit outdated. The beds were comfy, but the walls were thin as loud partiers reentering the hotel woke us up at 1 and 3. Not the fault of the hotel, just annoying that people can be inconsiderate. Breakfast was good with sausages and omelette.

    4
    « aniversary trip »

    We went to Maine for our 47th anniversary and stopped on the way home we drove too many miles without stopping and were tired, don't think we would go to Maine again too much traffic. The motel staff was great and rooms were excellent

    4
    « Fine looking location and a great place to stay! »

    Stayed at this hotel for 2 days while on vacation. The room was clean and the premises well-kept! Had some issues with the check-in for the additional reserved day; however, the place is good! Breakfast is complimentary and plentiful. Hotel is right next to the Erie Canal and the Mohawk River. Great access to downtown Utica, and all the attractions in the local area. Rates are reasonable, and look for coupons in the travel magazines to save some additional dollars!

    4
    « Decent Night's Stay and Value »

    Like a number of hotels on the Utica "strip" (Genesee st), this hotel is an older hotel that has been re-habbed, and truthfully, there was nothing significant wrong with our stay. The room was clean, though with a somewhat stale smell, the king bed very comfortable, and the facilities in generally good repair. Two minor annoyances, the hair-dryer buzzed and sparked when we plugged it in and the tub did not drain adequately (Rm212) as we showered (it always amazes me why hotels don't have tub drains on a "maintenance" schedule to remove the hair, etc. that frequently causes this). The breakfast was very good, with considerable variety and prompt attention to anything running low, and the front-desk courteous. As a 40-year business traveler, the only other thing I'll mention is that hotels underestimate the degree to which travelers notice their attempts to save money by "saving" on things like ample tissues, toiletries, and the quality of toilet paper - we know in aggregate these costs add-up and appreciate you're trying to keep rates low but we'd gladly pay a few dollars more to find the amenities we expect, both in quantity and quality. With a college student starting at the local university, we expect to make many trips to Utica in the coming years, and I would stay here again and recommend it to others.

    3
    « One of the lower level Best Westerns but ok »

    I keep forgetting Best Western has different levels..this one I gather is close to the bottom. I had a very strange room. It appeared the building was a motel with rooms opening to the outside at some point, then sometime after they added a glassed in hallway. The result was that the only window I had was to the hall. Needless to say, the window curtain stayed closed. I actually liked not having people above or below me, or lots of hall traffic. That said, its an acceptable property. Desk staff are very nice. Breakfast was good. The breakfast person did not even acknowledge my thanks. You can walk to a Dennys and an assortment of fast food places. There is a washer and dryer and some vending machines. My room did not have a frig or microwave. Bedding was good, and plenty of hot water. Really well located for folks passing through- right next to thruway without the thruway noise.

    3
    « Boilermaker 2017 »

    Stayed at the Best Western Saturday, July 8 2017. The rates more than double for this day only - due to the Boilermaker the next day. (I thought there were laws against this type of practice). The room was clean and comfortable, although I was expecting a small refrigerator and microwave (there were neither. Breakfast is ok - nothing very special.

    5
    « Beat Western immaculate and perfect »

    Excellent hotel...clean, neat, great amenities, breakfast, etc. Love staying here and will do so again. Easy to find, near places to eat and places to visit. I had. Choice of what floor to stay on ,too...usually hotels just tell you! This was a real help to me.

  • 4
    « Good hotel good staff just getting a little bit dating »

    Like I said Hotel staff very friendly very helpful the hotel itself was very clean it's just looking a little bit dated. They should downsize the hotel and focus on the main portion of the hotel and update it

    1
    « Beware of Bed Bugs!!!! »

    We found a bed bug on the mattress about 20 minutes after checking in. We immediately picked up our stuff and left. The staff was very apologetic and seemed as troubled as we were. We were given a full refund immediately but beware there's no way to know if this is isolated to one room.

    5
    « Perfect Overnight »

    Needed a place to overnight on the way home from a road trip. This Best Western was just what we needed. Good location off the highway, clean rooms with fridge and microwave and good price. The staff was very friendly.

    5
    « Best Motel in Utica »

    I have stayed at this motel on 2 occasion's & have been very satisfied both times. Pleasant & helpful staff, great breakfast & comfortable beds. The price is very reasonable & the motel is located close to restaurants that you can walk to.

    4
    « Utica trip »

    Traveled to Utica for family funeral. Have always stayed at Best Western motels because I have never had a bad experience with any BW facility I've stayed at. Staff was great; room was very nice; the breakfast bar was very good. I would recommend this motel to anyone traveling to Utica, NY and will stay there next time we visit Utica.

    2
    « Update this property »

    The rooms need to have key card readers that work. Don't expect to have the linens you need. Our room was in disarray when we entered. Tony at the front desk was friendly and tried hard to make the problems go away.

    3
    « Comfortable night had by all »

    My daughter grandaughter.aand myself were travelling home from Rhode Island where my grandaughter competed in a highland dance competition and needed accommodation for night I like staying at Bestwestern's reward program is wonderful most have complimentary breakfast if they don't we go to McDonald's in fact there is a unique one in front of this hotel

    5
    « great hotel to visit Acadia »

    Great location in Bar Harbor ME a short drive to Acadia National Park. My husband and spent 3 nights and were pleased with location and amenities. The staff was very helpful and even sold us $2 charcoal to cook up some chicken for dinner and lunches to carry on our hikes. Best breakfast setup I've seen at a hotel. Grill and washer/dryer out back of hotel were very convenient.

    5
    « Trip to Adirondack »

    I always stay at this hotel whenever I visit Utica. Many good restaurants are at walking distance. Entire staff is amazing. Love breakfast attendant Donna. Excellent breakfast. Love fresh baked muffins.

    4
    « Description of hotel and services. »

    Room was clean and people were very helpful. Manager was helpful in advising us on the local Italian restaurant, which turned out to be true, very good. Breakfast had plenty of different types of food and drinks, such as eggs, sausage, pan cakes, toast. All of which were very good.

  • 1
    « Bed bugs »

    Bed bugs were found in our room after doing the immediate mattress check when entering a hotel. The employees and manager were dismissive and rude. Encountering bed bugs is a situation no one should deal with. The management and employees need training in dealing with such situations. Do not stay here.

    5
    « Great Place to Stay »

    I was very pleasantly surprised at how enjoyable my stay was here at the Best Western. In town for a college graduation and got a great night's sleep and treated very well by the staff. Breakfast was better than I expected too. I would definitely recommend this hotel.

    5
    « excellent »

    Staff we encountered were extremely helpful and very pleasant. location was very good not far off the highway close to all amenities. Room was very clean , with comfortable beds. Breakfast had a very good variety.

    3
    « A quick stop over on the way home. »

    Clearly a workingman's motel, judging by the trucks and transports in the parking lot, and the good folks at the free breakfast early in the morning. The front desk staff could not have been friendlier or more accommodating of our last minute request for a roll out bed for an extra traveler or for extra towels and the like. The room was clean, the linens fresh, the bed comfortable, the breakfast fine, and the price right. There is not much more that I want from a quick overnight where all I am looking for is a place to sleep.

    4
    « SUNY Poly graduation »

    Friendly and nice environment. Rooms are decent. Nice lobby. Good breakfast. Overall, clean room. Helpful staff. Affordable . Was in the are to attend my son's graduation from SUNY Polytechnic Institute.

    2
    « A one night hotel »

    Been here for the last three weeks for work. The staff is nice but place should really do something about their house keeping. They sometimes put do not disturb sign on door so they don't have to make your room. They don't wipe nothing down in room like sink or tub or clean toilet. Place has a nice breakfast set up. Okay cable nothing crazy like movie channels and wifi is good. Mattresses and some sheets and blankets need to be replaced in some rooms. Stains and marks on them. For the price I see why company has us stay here

    3
    « Hotel supplies »

    Noisy, cold, unpleasant staff, no microwave, no refrigerator, all services was on one building, had to walk out into the rain for breakfast and laundry services, no tv manual, this is all I have to say for now

    3
    « Good for a night. Overpriced. »

    Professional staff. Knowledgeable and friendly. From the front desk to housekeeping. With that said, compared to other Best Westerns, I would rate this establishment as a Motel. After I left the lobby. I got the impression it was old and worn out. Despite being told the hotel / Motel has been recently renovated. Thin walls. You can hear your neighbors conversations, pets, and kids very well. Even with the TV on. Rooms are clean. Bed is comfortable. With paper thin pillows. Tub shower combo with plenty of hot water. TV typical for hotel/Motels these days. One available plug in entire room. Fridge and Microwave in some rooms. Not all rooms. Some rooms ( of same type ) have comfortable chairs, not all. Ironing board and iron. Single cup coffee maker. At 100$ and more, usually more. One would expect much better standards. Especially from a Best Western. This establishment is more equallivant to a Super 8. At best.

    2
    « Hotel... motel »

    I guess there can be great variation between different Best Western rooms.... I booked a studio for my family (and dog) and then when we got there we were down graded to a king room that was pet friendly. This hotel has a nice section (I assume from some of the excellent reviews) but it also has a crappy section. The pet friendly room is essentially a motel room without insulation (to cut down noise) and a door that was questionable when closed, almost no electrical outlets, some kind of black fuzz balls on the white sheets, curly hairs in the ice bucket, and a shower drain that gurgled loudly when the neighbor showered in the morning. The gentleman at the check-in was very nice and did not charge us a pet fee for our inconvenience. It was not the hotels fault so I won't complain about the neighbor who let their barking dog in the room for over and hour in the evening (during my baby's bedtime). Most people took their dogs when they left the room so this is "not usually an issue". The complimentary breakfast was coffee and oatmeal and muffins. There was no room service but you can walk to the Denny's and McDonalds next door, or order pizza delivered to your room... The room did have a tv, ac, ironing board, and I could see my car from the door. Also the bed was comfortable even though the pillows were crappy. We likely will not be back.

    2
    « Run down, poor service »

    The hotel was virtually empty. We'd reserved a suite and were sent to the "annex" on the 2nd floor with no elevator. This was a big challenge for us. I asked for a first floor room and was told this was my only option besides a regular king room which would not work for our party. We were then woken up in the middle of the night by very loud music from 4 rooms away. It took 45 minutes after reporting for it to be stopped. It woke up my toddler as well. I was offered only a half-hearted apology and nothing else for our troubles. The price was good and the room was clean. But the hotel is definitely aging and run down. The lobby area looked nice and updated, so perhaps only the "annex" is run down, but it was pretty bad. The common areas (hallways, etc) over there were pretty dirty too.

  • 4
    « Renovations helped »

    This is an older property that has recently renovated its original building and rooms. More wall outlets would've helped. When I travel the New York Thruway, this is the hotel I usually stay at. It is a good blend of price and features.

    5
    « Clean, quiet room in convenient location »

    Room was clean, quiet and location was conveniently located near downtown, food and our destination. Well lit area in back for walking dog (and "pet friendly" room didn't smell like previous pet occupants). Will stay again

    1
    « Dump »

    What a dump. Dirty, heating hardly working properly and noisy. Disgusting carpeting, filthy dirty. Totally run down. Electricity and wiring seems from 50 years ago. Room not heated upon arrival. Probably 50 degrees.

    4
    « Good hotel »

    Can't complain best bang for your buck. Good for the price. group of student taken there for a school trip and they were really accommodating. staff was diverse. services were great. no problems with anything here.

    4
    « Excellent service »

    The front desk clerk Tony provides excellent services to all his customers. The breakfast room is very clean and it has many different kind of choices. The fitness room change all brand new fitness machines.

    3
    « Road trip stop over Boston to Ontario »

    This is an older hotel, clean, comfortable. Faint odour of disinfectant/cleaner in room and hallways. Air conditioner/heating unit in room very noisy. Complimentary breakfast pretty basic. Friendly staff. Two separate buildings - might be an issue for some as reception is only in the main building. If taking a room in the Annexe, ask for the top floor.

    5
    « Enjoyable place to lay your head »

    Excellent staff, especially Tony and Chad. Room rates are great. Rooms are clean and beds are comfortable. Breakfast is a bonus, which is included in price, everything was fresh and warm. I would recommend to anyone staying in Utica.

    3
    « Good value for price »

    We stayed here for just one night to break up a long drive home. It was convenient, cheap and clean. Rather outdated but looked after. There were several fast food restaurants just in front of the hotel and a Walmart not far away. It had easy access to the highway as well so it was an easy arrival and departure. Tony at the front desk was great checking me in - friendly and welcoming, even at the late hour we arrived at. Thank you!

    2
    « not so hot in Utica »

    Hotel needs updating and modernization. Poor attention to detail for cleaning and maintenance. Worst breakfast encountered at a Best Western. Hotel staff was very good, but accommodations left something to be desired.

    1
    « NEVER again! »

    Aside from the friendly man at check-in and the convenient location, this was REALLY bad. I have never seen so many stray hairs in a bathroom in my life. I cleaned them and found more. They were everywhere--in the middle of the floor as well as the corners, behind the toilet seat, on the walls, the counter.... The bed was a full size, but sat on a queen-size frame. This left frame parts just sticking out from under the bed, but hidden by a bedskirt--making walking into it inevitable. I got the big bruise to remember my weekend by. The breakfast was disappointing and the check-out man never even asked how my stay was. Maybe he saw it in my eyes.

  • 4
    « great location »

    Stayed here on way to Rochester ny from vermont. Perfect location, good fitness center and the staff was extremely helpful. Relaxing atmosphere and breakfast was ok too. Clean rooms. Would stay again.

    4
    « Standard motel building enhanced by great staff »

    Clean, quiet, well equipped and a good breakfast. All you want from a motel. The building appears to be a modified standard motel with an additional covered walkway at the rear that improves sound proofing and bad weather access. What lifted it to another level was the friendly and very helpful staff. A good stay. Dining tip - the Delmonico's steakhouse just next door is simply amazing!

    4
    « Near the Erie Canal »

    I was in Utica to do some Fall bicycling on the Erie Canal. I was fortunate to find the BW Gateway Adirondack Inn to be adjacent to the Canal. The hotel is clean quiet and comfortable and the staff was courteous and helpful. I stayed two nights mid week and will stay again if I am in the area.

    4
    « Upstate New York »

    Great leaf season and great weather Nice comfortable room Excellent restaurant is very close to the hotel. Near downtown and the Thruway exit and entrance Utica may be starting to become a more desirable destination

    4
    « good stay »

    nice room well appointed and clean Had a outside cover around walkway for noise and weather. Check in was very easy and parking OK will stay any time i travel that area. Easy on off I 90 at exit 31 about a block off toll road.

    3
    « Good Location »

    This is a standard hotel located just off the Thruway. Everything is adequate. Check-in was efficient. Rooms are large, well-laid out and clean. No bed bugs. Our room was in the auxiliary building which meant a longer walk to the breakfast room. Good variety of breakfast foods. Hot hard-cooked eggs with potatoes and sausage patties. Pancakes, bagels, English muffins and donuts. Cereal, oatmeal. Seemed a little pricey @ almost $100.

    5
    « Good location and value »

    This was a very nice accommodation with several restaurants within walking distance. The continental breakfast in the morning was a plus and the gas station close by made next morning departure easy. All staff were friendly and helpful.

    1
    « Never Again »

    I will not be staying at this hotel again in the future. When checking into a hotel, I am always asked for my ID and form of payment. The person behind the counter checking me in usually gives a cursory glance at my ID and then swipes my credit card and reminds me that a hold of a specified amount will be made to my credit card for incidentals. In this case, the counterperson started typing- a lot- once he had my ID. When I asked him what he was doing, he told me that he was updating his system. I told the counterperson that this was not necessary because I was only staying at the hotel for one night. He insisted that he needed the information and continued typing. I had to grab my ID away from him before he managed to capture all of my information from my ID. (I am wary of anyone having too much information about me due to identify theft.) There are two buildings to this hotel. The first building, which is attached to the lobby, reminded me of an old one-level motel that they had decided to enclose in glass. The second building, which had two levels, was located a short walk across the parking lot from the first building. I stayed in the second building on the second level. While the room was a decent size, it not only looked old (popcorn walls and outdated décor), but smelled slightly musty. And here's the main reason why I will not be staying at this hotel again in the future: safety. As a female, I look for hotels that are clean and safe. In this case, my hotel room was clean (although it smelled musty), but I did not feel safe. This is because outside of the second building where I was staying, there was a group of men sitting in the area in front smoking. The first time that I saw them was when I entered the second building with my luggage. I got catcalled and several of them said ?Hey baby? to me. I didn't think anything of this because I thought that they were taking a short smoke break. I did not expect them to be there an hour later when I was leaving for dinner. Again, I got catcalled and one of them asked me if I would like to join him in his room. I ignored him, and to my dismay, when I came back from dinner more than an hour later, they were still there. Once I was safely back in my hotel room, I realized that I had forgotten an item in my car, but there was no way that I was going to leave and endure another encounter with them again. I suppose that I could have called the front desk for assistance, but it was late and I was too tired to try to explain the situation. There is no elevator in the second building even though the second building has two floors. The hotel has breakfast, but if you do not like it, there is a McDonalds situated in front of the hotel.

    4
    « Good value, good stay »

    Arrived 9/21/16 for 2-night business trip, selected this property for price and location. Tony at check-in was quite friendly and helpful, checked me in very quickly and gave recommendations on local restaurants. Breakfast was certainly adequate, with cereals, pancakes, scrambled eggs, sausage, all fresh. Hotel seems to be converted motel, with exterior enclosed hallways added during a remodeling so that rooms no longer open to the outside. I unfortunately had no time for the gym nor the pool. Hotel was quiet, beds were good, room was clean, location was convenient, staff were helpful. Good value!

    4
    « fall foilage weekend »

    We drove our motorcycles in for the weekend to take the Adirondack Scenic Railroad trip up to Old Forge. The Hotel was very comfortable. We were allowed to park our bikes under the canopy to keep the dew off. Tony (Front Desk) was a joy to talk with and made us feel very welcome. We ate the breakfast on our first morning and found was lacking in taste and we decided to go to Denny's across the street the next morning. Suggest you add some protein and maybe have English speaking attendants that could help a little more with the pancake machine.

  • 3
    « Okay Stop. »

    We were put in the 2 story building that is a short distance from the lobby. There is no elevator in that building. We were able to handle that okay, but it isn't always easy to do so. The breakfast room is quite lovely. Breakfast was about usual for such a hotel. I would stay there again but ask for accommodations in the one story part of the hotel.

    3
    « OK but nothing special »

    Stayed one one night passing through New York. Spent a comfortable night and the room was fine for a place to spend the night. Clean room, good AC and breakfast. The only problems we experienced were at the front desk. When we arrived there was no one present to ckeck us in. We looked down hallways and waited about 10 min before someone show up. When we went to check out in AM same thing.... No one around. Never did check out -had to leave with no receipt for my stay. At least they have an attractive lobby while you're waitngfor assistance at the desk....

    4
    « Breakfast »

    I feel breakfast should have consisted of more options of hot food. The eggs option was just boiled eggs which i don't eat unless its hot. The room was excellent. I stayed in the King room. The locatione was perfect.

    1
    « Did not stay - Pet Friendly, Not People Friendly »

    Stopped at this Best Western on a Tuesday evening (8/30/16). Check in process was all right - relatively quick. Walked to room. Hotel clerk had put us in room with about 10 guys out front (construction workers staying at the facility I presume), yacking it up and smoking cigarettes. No reason to put it us in this particular room, as this is a large facility, and he should have been aware of the extraneous partying going on at his hotel (seeing as they were visible out his back window). After walking the gauntlet of corner boys, we walked in room, smelled like a tomcat had sprayed - that's what you get when you stay at a "pet-friendly" hotel. Room extremely drab and in no way was this facility "Newly Renovated" as advertised in HotelCoupons.com booklet. No way is this even an $80 a night motel - much more on the level of Motel 6. Let's just say we walked out and back into the office and asked for a refund. I complained about where he situated us with the rowdy constructions workers. His response, "It's a hotel, you've got to expect people." Got back in car, drove 15 minutes to Rome, NY, stayed at the Hampton Inn - paid a bit more at $115/night, but it was worth it - place seemed extremely clean and luxurious compared to the this run down Best Western.

    3
    « Room Cleanliness »

    We have always been happy with our stays at Best Western and that is why we booked a room for our trip. When you open the door to the room and you are overwhelmed by a musty smell it is vey disappointing. Had to have the air on and windows open...was just glad that the window did open.

    3
    « Economical stay »

    We stayed at this Best Western as it was on our route to Vermont, and it was close to "Delmonico's", a restaurant that we like. No complaints about the rate, which was very economical. Bed was very comfortable, and the room was updated and spacious; however, the bathroom was a bit on the small side. The complimentary breakfast was disappointing. Overall, this hotel was satisfactory for our one night stay.

    5
    « great experience »

    very comfortable hotel. good location. Used washer and dryer to do laundry. It was conveniently located. Would of liked to have seen a few chairs to sit in. Had to go outside to sit down while doing laundry. Overall it was a good stay.

    4
    « Friendly staff »

    This is an older hotel and needs some updating but the rooms were clean and that is what I look for. The guy at the front desk was very nice. There is room around the back side of the hotel to park a semi.

    4
    « Clean and quiet rooms »

    The rooms were nice and clean and the hotel was quiet which is important for me. I bought 2 different sodas from the machine and both were expired but the front desk clerk gave me my money back. I had to leave early in the morning for work, so I had asked if I could use the on-site gym an hour early and the guy at the front desk said it was OK but the manager was standing there and he said no ($50 didn't change his mind, either).....but rules are rules so I can't really complain about that.

    5
    « Highly Recommend »

    This was my second stay at this Best Western..The staff here was very professional, helpful and informative. The rooms are large and the beds are very comfortable. The complimentary breakfast was also a plus and there was a nice selection of food to choose from.

  • 2
    « Too much Febreeze »

    I don't understand why hotels are spraying scent all over the rooms and the the lobbies. That smell is both awful and makes me feel that the hotel has not been properly cleaned. If a place is clean, there is no need to spray Febreeze everywhere. Also the hotel is shabby. Drawers and handles falling apart. It was okay but not terribly comfortable. Bed was bouncy and linens where thin and cheap.

    3
    « stay »

    I was not happy with the odor in the room-it smelled like stale cigarette smoke when though it was a non-smoking room. Also, upon returning from dinner-room had an odor of marijuana.Other than that - no complaints.

    4
    « Perfect for our needs »

    Great location, great group rate! Convenient to restaurants. Staff allowed use to check-in early. Breakfast was "eh". Bathroom was VERY small, but functional... sink was outside so only needed to be in bathroom for a short period of time.

    5
    « Unexpected getaway »

    The staff was courteous and friendly. Our room was neat and tidy. Good location, walking distance to a great steakhouse. Was an unexpected trip, was able to get a nice room at a reasonable rate. Unfortunately did not have a chance to utilize the complimentary breakfast. Will definitely stay again.

    5
    « Great Place after 2 days of running! »

    this was a really nice hotel and that went out of their way to help my team get a good night's sleep. We had been running for 238 miles and they let us have rooms on the bottom floor so we didn't have to climb stairs! Clean and and in a great location for restaurants too!

    2
    « Economy BW »

    This hotel is in desperate need of a remodel. We stay in lots of Best Western Hotels and usually find them to be pleasant. The lobby and breakfast room area has been remodeled but not the rooms. I think our room was clean but it was hard to tell because it was so dated. For $100 a night the best I can say is that the bed is comfortable and there are a few fast food restaurants within walking distance.

    4
    « Nice place to spend a night »

    Nice hotel, good breakfast allowed for a good rest. The room was a little damp due to being closed up for quote awhile, but running the air conditioner for a while cleared most of that out. Not a major issue, but something to be aware of. If travelling through Utica check it out.

    4
    « Great place to stay »

    We were travelling from Maine back to Toronto and I would recommend this hotel to friends and family. It was clean and comfortable and the price was right. Friendly and courteous staff and a hot breakfast included, all good.

    4
    « July 2016 »

    Needed a place to stay enroute to our final destination, and this hotel fit the bill. Clean, quiet and comfortable beds. Breakfast was ok with the usual assortment of self help items (eggs, pancakes, oatlmeal, etc)

    4
    « Comfortable sleep »

    This Best Western is clean, situated very near a good steakhouse, and has a friendly knowledgeable staff. My room, 226 was more than adequate. Large, clean bathroom, although the toilet made strange noises at the water tank refilled. Best part of my stay was the bed. I haven't slept that long in literally years now. Incredibly comfortable for a good sleep! Breakfast was served at 7 am. Lots of hot coffee, omelets, bacon, potatoes, and chocolate chip muffins, not to mention make them yourself pancakes. All in all a nice place to stay...just a bit pricey. In the $170ish range. Front desk person Tony was friendly and very helpful.

  • 5
    « Utica New York Stay »

    We stayed at the Utica New York Best Western and experienced a Great Value. The staff was courteous and helpful. Very clean. The breakfast was very good for this type of thing. If we are in the area, we will definitely stay there again.

    3
    « Ok if you just need a place to Sleep »

    The Hotel Staff is very nice - but the hotel is old - and not as clean as I would hope. They do have a great breakfast. They claim to be Harley Davidson Rider Friendly - but they really aren't. They claimed to have upgraded my room - but what they gave me was the same as I had booked. So Harley Riders Be Aware - they really offer you nothing extra. For the Room - The toilet ran on and off all night. The beds were clean and comfortable. So if you just need place to sleep - this is OK.

    4
    « Pleasant Stay »

    This was a nice place to stay. We had a problem with the stopper in the sink and the desk clerk came promptly with a tool to fix it. Good breakfast selection. Also, this property had been renovated and the glass between your room and the parking lot greatly reduced outside noise.

    2
    « Other Options »

    the hotel was dated and the workout room was very cramped and the TV did not work, even on our return trip 5 days later The hallways had a musty order and the entrance door to the 2 floor part of the complex always stuck. The rooms do not have a refrigerator. The breakfast could have been a lot better. they served up sausage patties with boiled eggs and potatoes that were microwaved were not brown or tasty. we would recommend the cereal or the McDonald's next door of Denny's across the street Was the least expensive of the named hotel in Utica and is a short distance from the tollway Staff was courteous and helpful getting directions to the restaurants in the area but did not recommend any Would we go there again, for the price compared to the others in the area for a 1 night stay yes we would. But for an extended stay I would pay the extra dollars and upgrade

    4
    « Good location »

    We had a nice room that was secluded back from the highway. Well maintained and seemed to be recently remodeled. Close to highway and close to downtown. Several restaurants within a short drive from hotel. We didn't rise early enough for hotel breakfast but others staying at hotel said it was very good with lots of choices.

    4
    « Clean, Quiet Hotel that Accepts Pets »

    When travelling with pets, especially cats, it is difficult to find decent places to stay. This Best Western was a "find". It is not modern - don't look for extra plugs for your cell phone - but it is clean, the AC worked perfectly, it was quiet, the bed was VERY comfy, there was a small fridge in the room, there was free wi-fi, decent breakfast, a friendly front desk and good location. What else can I say? I slept like a log. My cats were happy. And, I didn't pay and arm or a leg for myself or the kitties. I would definitely stay here again. BTW, it is located in very convenient (but not obtrusive) walking distance to two fast food places as well as a local steak house.

    3
    « A Comfortable Stay »

    We stayed at the BW in Utica because of business. We were really only in our room for the evening and night. It was comfortable and clean with a comfortable bed. The decor is a little tired and dated and a refrigerator would have been nice. Overall, we had a good stay. It is easy to get to from the NYS Thruway.

    5
    « Glad to be back »

    Spent some quality time with family at my usual Best Western. The room and bathroom are always clean and smelling fresh. I always feel refreshed after spending a night here. Staff are super!! It is nice not having to run out for breakfast. Food options are plenty and close by.

    3
    « Decent stay »

    Overall we had a decent one night stay. Check-in was fine, the front desk was friendly. (Checking out was quick as well. The young woman at the desk was courteous. The manager standing behind her looked like he was having a bad day.) We stayed in the annex building. This building was separate from the main motel. You did need a room key to get in. The hallway was dark and there was a slight odor. The room was decent. The bed was ok, but seemed like it will need an update at some point. The bathroom was clean and stocked with towels. The room and carpet were clean. Breakfast was good. Something I had never seen before was a pancake maker. It kicked out a small slender pancake that was ok. The rest was the usual eggs, bacon, hot oatmeal, cereal etc. They kept it stocked which was good considering there were a number of people coming in - the place seemed full. Wifi worked ok. AAA lists as a 2 diamond and that seems fairly accurate to me.

    4
    « Just as expected »

    I've stayed here before and the front desk staff were friendly and competent. I was checked in quickly and greeted as a return customer. The rooms may be a little outdated but the bed was comfortable and the room was clean. The price is well within line. I will definitely stay at BW again.

  • 4
    « Clean and comfy »

    I had only two minor complaints during my stay....the wireless internet was a little "iffy", and the butter at breakfast was so chilled it was impossible to spread with the flimsy cutlery. However, those two items were easily forgotten when getting a great, sound sleep in the comfy bed with comfy pillows (and I'm VERY particular about my pillow). The room was extremely clean. The outside of the hotel was a little dingy, but the room was nicely decorated as were the lobby and breakfast area. The hotel is very close to the highway and numerous restaurants. Front desk staff was friendly and helpful.

    2
    « Fresh Paint, old furnishings, VERY disappointed, look elsewhere first. »

    My girlfriend and I stayed there while picking u her son from college, as soon as we walked in the lobby we could smell the stale smoke smell. The front desk associate did not even look up to greet us, she just said hi and seemed busy. She had trouble with both credit cards and after I suggested she try another computer and it worked fine. Room 228 was the room we were given, it was in Annex 2, a separate building to the left. The room had fresh paint and wallpaper but everything else seemed to be outdated. Old lamps, nightstands and dresser(/TV stand). The mattress was worn but looked pretty new. The guests in Room 230 were very loud, in and out of their room. You can't sleep in because the room attendants are loud, doors slamming against the night latch, you can see the door damage from it. The outlets in the room are so worn that they don't hold a charger and are unsafe! They paint and wallpaper but leave the old outlet that takes about 5 minutes to change and costs about $1.25. Breakfast was scrambled eggs, biscuits and gravy, cereal, and the usual breads.

    3
    « Decent hotel when passing through »

    While the lobby area and breakfast area are very modern and sleek, the rooms are a bit dated. Our room had a very stale (don't know how else to describe it) smell - either it had been closed up for awhile or someone once smoked in there and they were trying to cover it with freshener. It was tolerable for one night. Also, the walls are like paper, we could hear the people in the next room talking. Nice job on the breakfast offerings.

    5
    « Great Stay »

    Once again our stay at his hotel was great....We had an issue with the T.V. so, I called the front desk..Within a matter of minutes Vallerie was at our door...She came at least 4 times trying to figure out what was wrong...They had changed service and there was a problem with the remote....She was so friendly and helpful...Everyone was so nice and the breakfast was great....also, the rooms were very clean and the bed was comfortable..

    5
    « A perfect hotel »

    Clean room with comfortable bed. Excellent breakfast served in the morning. Hotel is minutes off the highway and many restaurants were at walking distance. Staff is helpful and friendly. Will stay again.

    5
    « weekend getaway »

    very clean hotel, staff was helpful, restaurants and stores were within walking distance.....would stay there again next time when I'm in the area. Very east to get into and out of. very convenient and friendly located off the highway. gas stations are very near by to hotel. very nice location just outside UTICA.

    4
    « Utica review »

    The Best Western in Utica NY has undergone a much needed and delightful face lifting since the new group took over. The new mini gym, compact but extremely efficient, is miles over the old one. The breakfast is quite adequate and there is variety and menu change every day. The façade has changed, after years of benign neglect, to a well lit and modern lobby and a update on the room décor. If we had any complaint, it is the curb from the highway that leads to the hotel. Don't know who, including the city of Utica, should be responsible, but it has been rocky and bumpy for years, and the problem is, vehicles entering from the main road, because of traffic, must speed to avoid being hit from behind or broadsided, risking sending the vehicle to an alignment center. Wish this issue could be addressed and fixed.

    4
    « Good room. Quiet hotel »

    It was a very nice stay. Quiet and peaceful. Bed was on the hard side but very comfortable. Free internet was great. TV was missing a bunch of channels because of the digital switch. Location was great and close to town.

    5
    « Great Place & Great Value »

    This is our second trip at this hotel. The staff is friendly and more then willing to help you. Tony the desk clerk was down to earth and helpful. Our room was clean and safe. We come here to see my brother in law and his wife and their twins our nieces. Utica is a great small city that has a lot to offer. Plenty of shops and plenty of restaurants to eat at. We travel a lot and stay at a lot of hotels. This property is a great gem. The rooms are up to date and spacious. We love the shower. Water pressure and temperature was perfect. We would recommend this hotel to anyone. We look forward to many more trips here. Thanks Tony and staff for making our stay so great. We truly appreciate you guys.

    3
    « Standard hotel »

    Good for 1-night stays. The hotel just on the average, good enough for sleep. The free breakfast included does not have a huge variety but the quality is good enough Cons. The hotel seems old. Pros. Very clean.

  • 3
    « Not Great »

    This is a converted motel to a hotel. We only stay at Best Western. Couldn't get the BW website to make reservation for us. We were desperate and had travelled 4 hours longer than we wanted. The gentlemen who checked us in was nice and helpful. Bc it was late, he gave us a discounted rate. He was able to give us sheets and pillows for our blow up bed. Breakfast was the standard and acceptable. While the rest of the family went to eat, my teenage daughter was still sleeping but woke up with ants in her bed. We had had no food in the room. When I went to dry my hair the hair dryer wouldn't work. I went down to check out, I told the gentleman and all he did was write it down and check me out. No apologies or anything. We likely would not stay here again.

    5
    « Great Hotel »

    This is a location that always provides excellent quality and price for both rooms and amenities. We highly recommend this location. It is in the perfect location in relation to the New York Thuway. Just minutes from the off ramp for Utica. The Hotel has a varied display of entertainment and attractions in the area as well as directions to local eateries.

    5
    « Hidden Gem »

    Who would expect a Best Western Inn in Utica, NY to be wonderful? This hotel was a hidden gem. Clean, modern, great internet, and the made to order pancakes were wonderful! Staff was attentive and caring. I would stay here again.

    4
    « Pleasant »

    My room was very spacious, they have a lovely, renovated lobby when you enter as well as seemingly renovated bathrooms in the hotel rooms. The staff upon check-in was very pleasant. It has all the standard amenities and I found my room to be rather clean. Overall, would recommend.

    4
    « The Gym »

    I was recently in Utica, my long-lost hometown, to hang out with my buddy from 4 years in Spanish class with Senorita Dybas. I needed a clean place to stay for the night. The price was right, the room was adequate, nothing terribly special. But what I didn't expect at a budget hotel like this was an above average workout room, with new equipment and a great TV. If you are like me, things like this actually make a big difference. So, great value, great gym, clean place with no surprises.

    5
    « My Best Western Gateway Stay Alone »

    Recently, I had to go up to Utica for business without my wife and the experience was Great! The staff were knowledable and pleasant to deal with. The trip was very pleasant.The room was clean and the bed was extremely comfortable. Thanks

    5
    « Overnight Travel Stay »

    A most excellent place to break a trip into parts and stay overnight. The motel is located less than five minutes from the thruway exit 31. Although we enjoy the facilities and breakfast at this motel, there are lots of restaurant options in the immediate area.

    4
    « Clean hotel for the price »

    The staff was friendly, the room was big enough and was clean. The bed was not very comfortable..... not big enough for 2 people and felt like the middle was softer than the outside. Breakfast was a good variety of food, except no ice for the juice.

    4
    « Clean comfortable room »

    I usually stay at a different chain of hotels when traveling for work. When working in Utica I found my usual hotel chain much too expensive and decided to give Best Westen a try. I haven't stayed at one of their hotels for years. I was pleasantly surprised. I tried it mainly because of a coupon I got at a rest stop. The check in was easy. The night attendant even found my old rewards number. The room was spacious and the bed comfortable. The breakfast was certainly nothing special but a cup of tea, bagel and yogurt did hit the spot. The staff was friendly, parking was easy and it is close to where I needed to be. When in the area I would stay here again.

    5
    « My Best Western Winterr Stay »

    My sstay at the Best Western Hotel was Great! The staff were pleasant and professional as usual. Most of the all the room and facility was clean and quiet. The side walks and road were clean as well. Overall a great visit.

  • 5
    « BW Utica »

    Excellent motel accommodations. Outside Glass outdoor coverage from room to restaurant lobby. Makes walking to breakfast on a cold winter morning a pleasant experience. Friendly service. comfortable bed. Smiling faces. Close to the highway with no highway noise inside the room. Did not have a chance to check out the exercise facilities however absolutely nothing wrong or incorrect. Will stay there again next time for sure.

    4
    « Comfortable Stay »

    In the Utica area to visit our daughter in college, Best Western Gateway Adirondack provided a comfortable, relaxing overnight experience. The evening front desk clerk was very friendly, and our room was very quiet. This property has a new, very nice fitness room; and breakfast was very good. I enjoy jogging, and this hotel is located right next to a canal with a running path alongside. It is conveniently located just off I-90.

    5
    « Utica is a great place to visit »

    Utica, just off the New York Thruway or Amtrack Train station is a hidden gem. There is always something fun to do. They have a Zoo and the Local Brewery - Saranac gives a great tour. In the winter there are lovely light displays. Lots of great local restaurants too. The Best Western Adirondack Gateway Hotel is in a great location. The common breakfast room is large and the selection is very good. The rooms are comfortable and spacious [We stayed in a suite room with a full size frig, microwave, small but useful stove top and comfy chairs.

    4
    « Great Value »

    Nice, clean hotel convenient to I-90. Nothing fancy but good value for the money. We arrived very late and had left the dome light on in our car when parking for the night. I appreciated that the manager called us to let us know so that we did not wake up to a dead battery. Nice breakfast which is included. Will stay here again.

    3
    « Love the fridge, hate the fan! »

    My husband and I travel all over throughout the Midwest and East, mostly on business. We are big price-point shoppers, always looking for a reasonable rate, but we also have fairly high standards of cleanliness, staff, and such. This Best Western property gets about a 50/50 rating from us, with the pluses and minuses sort of canceling each other out. The room was clean and spacious, with not just a mini fridge, but a fridge with a real freezer section! We travel with a cooler, so having a freezer that actually refroze our ice packs was a huge perk! The desk clerk was very friendly and helpful. That's the good news. On the down side, the breakfast was BLAH, with inedible eggs and hugely over-cooked oatmeal. Then there was the heat/ac unit...the fan would not shut off. Mind you, the HEAT would cycle on and off, but the fan was on continuously, most of the the time blowing cold air into the room. The outside temp was below freezing, so this was not a comfortable situation. Overall we give this hotel an average rating, since the ups and downs pretty much balanced each other out.

    3
    « Could be better »

    I have stayed at this hotel a number of times, It is not my first choice, but is clean and in the past always helpful. Had a few problems on this trip. My check-in was difficult. The clerk tried to get me to change my room for a lesser one. One TV remote did not work. My room keys both quite working on the second day of my stay. I selected this hotel because at the time I had trouble getting what I wanted in room preference.

    5
    « Excellent Stay »

    Hotel was clean, beds were comfy and very quiet at night for sleeping. Very close to I-90. Just a short between Albany and Syracuse, easy access for large vehicle. Plenty of restaurants down the street to choose from. Adequate complimentary hot breakfast. Very enjoyable stay.

    3
    « Trip stop »

    This hotel served as a rest stop on a journey, clean room, comfortable bed, good attempt at renovations. Breakfast not that great - sugary cereal, phony eggs, soft fruit. Check out attendant somewhat indifferent..

    4
    « new regime »

    The management team has changed after many years. We have stayed a # of times and were very happy with the staff. The new team, under Chat Patel, has made many renovations in the landscape, room décor, building and amenities, including the fitness center, small but quite efficient, and the breakfast offerings. Convenient location and competitive pricing. Rooms are clean and furniture is being upgraded. . We are happy and will return. Wish they would fix the curb coming in from the road and shared with Wendy's. It needs to be fixed.

    5
    « Comfortable and quiet »

    My wife and I stayed here five nights while visiting family. We found it very comfortable and very quiet. The girl who took care of our room always had a smile and a cheery hello. The rooms have been recently updated. We stayed here in September of 1964 on our wedding night before driving to Cape Cod the next morning. It was a nostalgic experience to stay here again 51 years later.

  • 3
    « Clean and comfy »

    The service was good, the bed was comfy and the room was clean. Everywhere else was sold out and I needed a place to lay my head so I got a room here. There is a business center and a hot and cold breakfast in the morning. Although I couldn't enjoy the breakfast they do have it to offer. I cant compare the price to any place around there as I was just driving through and no other place had accommodations. But it was $100 a night for two doubles.

    3
    « Adequate hotel »

    This Best Western was obviously a lesser brand (Motel 6, Super 8, Days Inn, or such) previously and rebranded as a Best Western. The rooms are a little on the small size and the toilet/tub area is ridiculously small. The sink area is out in the room.We noticed a couple of small bugs during our 1 night there (but I am willing to attribute that to rainy weather and HVAC construction going on at the time. The beds are firm and confortable, the pillows adequate, but there are designs on the headboards that stick out rather far making it impossible for anyone of any height (I am 6' 4" and my wife 5' 8") to sit up in bed and read, watch tv, etc. The staff seemed fine and pleasant. The breakfast area seemed decent, but it so happened that when I went down there it was completely overflowing with people so I can't comment on breakfast. Just bad timing. (Thankfully there is a McDonalds in the parking lot and a Denny's across the street if you're interested). All in all it is ok if you don't plan on spending a lot of time in the room.

    5
    « As Expected »

    As I have stayed many Best Westerns in past. This Utica Best Western is served same level of service I have received at other Best Westerns in past. Very courteous staff, convenient location, clean very good breakfast.

    5
    « Pleasantly surprised »

    Just stayed for weekend trip to Utica. Check in and check out was fast,easy parking . The room was very clean good size. Free wifi and breakfast was great. I will recommend this hotel to stay for reasonable price and I will definitely stay again.

    4
    « Unremarkable, Clean Best Western »

    All fine. The only issue is you may wait at the front desk or for the phone to be answered. After waiting at the front desk to extend our stay after breakfast, I gave up and booked on-line. The place is recently renovated and the cleaning staff work hard and the place is spotless. The in-room wi-fi is excellent.

    2
    « Bed bugs »

    Everything seemed absolutely fine with this hotel, until the next morning (5th/6th Oct). I had 7 itchy bites in a line up my arm, and one on my torso. Since diagnosed as bed bugs. I was very surprised; I thought they were a third world problem. I've travelled to 62 different countries in the past 20 years, and not had this experience before. We were situated in the building adjacent to the main building.

    5
    « Family Traveling »

    The motel was neat and clean and the staff was very friendly and efficient. At one point we had difficulty entering our room because the magnetic key cards failed to open the door to the building and the room. The manager reprogrammed the cards and then personally accompanied us to ensure that the new card keys worked properly on both doors. He was also vey helpful with suggestions regarding places to dine.

    4
    « Utica »

    Didn't have a reservation but couldn't drive anymore due to sleepiness. Night manager was really friendly and went out of his way to be helpful. He recommended a couple of restaurants they were very close so we could walk.

    3
    « Easy access on and off route 90 »

    Didn't have reservations, but they were able to accomorate us. Front desk gentleman was very knowledgeable about the area. Gave us several great options for dinner. Hotel is old but clean. Wasn't much we wanted to have at the complimentary breakfast. Tea and toast is fine with us.

    3
    « Ok for a nite »

    The main building looked very nice. The annex we stayed in looked dated and had a funny smell when you entered the building. The main door to this building was bent outwards as if someone was trying to get in. The room doors looked dirty and had numerous shoe marks on them. These shoe marks could have been made by guests pushing the doors with their feet, but the staff should ensure all doors are clean and in good repair.

  • 4
    « Good bargain - nice place »

    This hotel is a friendly, older hotel with nice accommodations at a good price. Included in the price is generous breakfast in a large dining area. The hotel is next door to a great place for dinner called Delmonico's. We always look forward to staying here when driving to the east coast from Ohio.

    4
    « Newly Renovated and Conveniently Located »

    Spent one night here on our way to Vermont. The hotel was clean and recently renovated. It is conveniently located near I-90 and is near the Adirondack Mountains. The complimentary breakfast had a good selection and the hotel provided free wi-fi and an exercise room. Parking was available near the rooms and there was an enclosed hallway outside which would be nice during inclement weather.

    5
    « Nice rest stop »

    Hotel conveniently located along I-90 with restaurants nearby. Rooms spacious, very clean, and comfortable. Breakfast was fine. Check in and check out efficient and quick. Great price! Lots of parking available during our trip.

    2
    « Stay away from here. »

    Room 1- no blower fan on heat/ac. Room 2- no heat. 9:30 fire alarm went due to some one smoking in their room. For all of our trouble got $10 off room rate. WOW I guess it was better than nothing but not real good for all of our trouble.

    4
    « Nice place, very close to the freeway. »

    Good place to rest & lots of places to eat or get what you need while on the road. Free way is 1/4 mile away so easy access. Utica as a city has it's nice areas & very bad areas so heads up! My only complaint would be the door slam shut when people area leaving their rooms & if they're right next too you? You'll know it!

    4
    « Very welcoming »

    Excellent service at the reception desk, adequate breakfast but the room was small a busy and a clean tidy bedroom. Good location for our one night stop over. we were constantly travelling so it was nice to be able to wash and dry clothes.

    5
    « Excellent location, clean and great accomadations »

    Our group of twelve golfers generally stay at the Best Western chain, as we find the staff very helpful, the breakfast very good, and the location to our golf courses is always central. The rooms were clean and very quiet from outside noises. We loved the fact there were several restaurants within steps of the hotel, where we could easily walk for dinner. Delmonico Steak house was one of those restaurants, we highly recommend it. We also recommend this Best Western as a great place to stay.

 

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·Desde el norte (autopista 8/12): siga la señalización hacia la autopista 8, 12 sur. A continuación, siga las indicaciones hacia la New York State Thruway (90). Tome la salida Genesee Street sur. Gore a la derecha en la señal de stop. El Best Western® Gateway Adirondack Inn estará situado a mano derecha al otro lado del puente. ·Desde el sur (autopista 8/12): siga la señalización hacia la autopista 8, 12 norte. A continuación, siga las indicaciones hacia la New York State Thruway 90. Tome la salida Genesee Street sur. Gire a la derecha en la señal de stop. El Best Western® Gateway Adirondack Inn estará situado a mano derecha al otro lado del puente. ·Desde el este y el oeste: tome la carrete...

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