Best Western Plus Franklin Square Inn Troy/Albany,  Troy

4.5/5  - basé sur 391 notations.
1 4th Street, 12180-3225, Troy, United States - Ver el mapa
+1 518 274 8800 +1 518 274 0427

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Nuestro galardonado hotel está situado a 6050 metros del Rensselaer Polytechnic Institute (RPI) y el centro histórico de Troy, Nueva York. El BEST WESTERN PLUS Franklin Square Inn Troy/Albany le permitirá disfrutar de la mayor comodidad a poca distancia de las principales atracciones de Albany, Nueva York. Troy, Nueva York, es el enclave donde el río Hudson se une al canal Erie. Este antiguo centro de transporte ya no es un epicentro de actividad industrial, pero aún conserva los restos arquitectónicos de aquellos días de gloria. Con mansiones de estilo federal, fábricas de la época industrial, edificios georgianos de ladrillo y casas del siglo XX, este distrito aporta un completo entorno histórico con unas frondosas áreas residenciales y una zona costera con numerosas cafeterías. Alójese en el BEST WESTERN PLUS Franklin Square Inn Troy/Albany durante su visita a la histórica Troy, Nueva York, para recorrer el RPI o a la hora de asistir a su próxima boda o evento en uno de nuestros dos lujosos salones de baile, Franklin Plaza y Franklin Terrace. Esperamos su visita.

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Habitación 1

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Basado en la opinión de 391 huéspedes
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Muy bueno
Con amigos Con amigos 32
De negocios De negocios 75
En familia En familia 161
En pareja En pareja 86
En solitario En solitario 25
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Best Western Plus Franklin Square Inn Troy/Albany,Troy
  • 5
    « I love it »

    I like to stay here the town is good they have good stuff house keeping breakfast is good a lot more to see downtown I see thair added on more rooms this is great I can't think of nothing more just you will have a great time and a great stay.

    « Very pleasant »

    We chose this hotel because of its close proximity to the Troy Music Hall. It turned out to be a very good choice. Besides the convenience of it being walking distance, with many restaurant choices on the way,the hotel itself was very nice. The room was clean and a nice comfortable size. The staff was pleasant and helpful. I requested a room close to elevator and a low floor and was accommodated. A free buffet breakfast, hot and cold, is included with the cost of the room. The breakfast was really very good. It was clean and well stocked. There was always someone there replenishing and cleaning and helping with special requests. We will definitely stay here if we find ourselves inTroy again.

    « Great bfast buffet, NOISY-- »

    We stayed here on a slow Monday night in November, hoping for a good night's rest. Between the construction (power tools and metal banging began at 7:15 AM), dog barking in the hallway outside our room at 2:30 AM, and very loud neighbors, it was a rough night. Being on the second floor above the breakfast room, the sounds of cooking and pots banging was heard starting around 6 or 6:30 AM. However, the staff was very friendly and tried to help quiet the loud people. The hot and full breakfast buffet was very fancy and delicious. Mini fridge in the room, no microwave.

    « Great place downtown »

    Nice lobby. Clean rooms, Pet friendly. Walking distance to several great restaurants and brew pubs. Great complimentary hot breakfast. Staff is attentive, courteous and friendly. I know they have a fitness room but was not able to look in on it or avail myself.

    « Great Stay »

    Stayed at this hotel for my nephew's wedding. The service was excellent. The rooms lovely and the lobby had a wonderful fireplace and large screen TV. Breakfast was beyond basic. I would highly recommend staying here is you need a place in this area.

    « Excellent location and hotel »

    Stopped off to break our journey back to Canada. Great location for nearby bars and restaurants and the river. Breakfast was superb - one of the best free breakfasts I've had.Hotel decor was nice and it will be great once the construction of the new rooms is finished. We would definitely book here again.

    « Hotel Stay for Wedding »

    The service at this hotel was exceptional. We booked this hotel for my daughter's wedding and blocked rooms for two nights. The staff couldn't be more welcoming from check in to check out. The rooms were clean. The lobby was spacious and welcoming. The breakfast was included and plentiful with varied selections which were very good.

    « Undergoing renovation »

    The entire area this hotel is located in is undergoing renovation, and it appears this hotel will be adding a lovely addition. However, that makes staying there now a little less than ideal. They are dealing with the renovation as best they can. The staff was very nice, the rooms were fine though the view is of construction, not the river; and the breakfast was the best I have had of hotel free breakfast offerings. My major concern, however, was the parking. We arrived later in the evening and were told to park in the old multilevel garage next door and walk back to the hotel. The garage was empty and not very secure feeling. If I had been alone, I would certainly have been uncomfortable walking through the empty levels, out onto the dark street and over to the hotel.

    « Could Not Ask for More! »

    This is the first hotel that I've ever been in (and I'm well over 60) that felt like I was staying in someone's home. By that, I mean that the hospitality and concern for their guests in this particular Best Western was over and above any normally shown by a chain hotel. The owner/staff make you feel like you are staying with them at THEIR hotel not just at "A Best Western"! I hope that makes sense. They are doing this chain proud!!! Our room was a suite and was simply gorgeous. So very clean! There were fresh cookies and flavored waters when you came in the front door of the hotel. The morning buffet was top-notch, lots of choices and you could even get a cup of cereal, juice and specialty coffee drinks late at night. It is directly across the street from a great bbq restaurant and within walking distance of shops, many other restaurants and lots of great architecture! My son just moved to Troy so we will be back to visit in the future and there is not even a chance that we would be staying anywhere else. They won us as customers for as long as they are around. Thank you to everyone there for making our stay so pleasant.

    « Ring around the rosie »

    Round& round you go trying to find This place in "one way Troy". Then good luck trying to park in this under construction hotel! Staff nice. Security poor because side entrance is not visible from desk and is open access til 10pm.Rooms small but Clean. Nice touch lobby cookies and ice water& coffee self brewer.

  • 3
    « Average city hotel »

    Hotel was okay for an inner city hotel. Room was clean and everything was operational, and staff was helpful. The breakfast was not that good, and there was no attendant in the breakfast room. There is a significant lack of safe parking around the hotel. I guess you could say that the value was okay for a downtown hotel in an older, historic citty.

    « Great customer service »

    Hotel staff and manager Ivan always made my stay very comfortable by providing great caring and customer service. Staff is very friendly and they go extra mile to help. I always stay at this hotel and will recommend others,

    « On the way home »

    Because we had spotty cell coverage, I used my AAA book, and the only hotel that showed up was the Best Western. We booked over the phone. The only complaints I had, the TV did not work properly, and the fridge ticked all night. We were too tired to call down, so I slept with a pillow over my head. My husband also had to go down for towels etc. Convenient restaurant next door.

    « Perfect for wedding at Franklin Plaza »

    My son and his now wife had their wedding at Franklin Plaza which is right across the street from this hotel. I believe they are both owned by same group and the service by EVERYONE associated with both locations could not have been better. They were very attentive to bridal party since everyone got ready in their suites at the hotel. Comfortable beds, great breakfast, couldn't ask for more!

    « Convenient to Albany »

    The motel is attractively furnished in a nice downtown area. There is an extensive breakfast buffet, but the room was cold. Water was dropping from a ceiling vent in the dining area--probably from condensation. Construction made parking a bit of a challenge. My car almost was blocked in by a car that parked along the driveway where it should not have been. This was a good jumping off place for heading to Vermont.

    « Tooooo expensive !! needs a general freshening »

    too expensive for what it really is and offers. This is perhaps due to the lack of hotels in the area of Troy. Good service in the Lobby, breakfast ok, but rooms very old as well as the quality of the mattresses. the hotel needs a general freshening

    « Wonderful stay! »

    We made sure to have our wedding room block at the Best Western! It is such a beautiful hotel and within walking distance to all that Downtown Troy has to offer. Along with beautiful river views! We got married at Takk House just a few blocks away and our guests were able to walk to and from our wedding :)

    « Totally fine hotel. »

    Great value. Clean rooms. Good breakfast. Beds are comfortable. We have stayed here several times and always are comfortable. Bonus: they allow pets. Nice central location in Troy close to the river. Restaurants close by.

    « Average to Above Average Hotel »

    This hotel is trying to be a business class place. The room was nicely appointed and clean. Excellent bed sheets and a comfortable bed. The room had a weird smell to it when I entered, but I opened the window to air out the room and it was fine. Hotel staff was very helpful The breakfast is good. Room was relatively quiet considering there is a bus stop across the street. The BBQ restaurant across the street is also very good. Free parking, good WIFI, and breakfast included. Would stay there again.

    « Baseball in the capital district »

    Really good location. Great spot across the street at the Dinosaur Rib House. We attended baseball games at Joseph Bruno stadium. $1.50 bus ride to the games and $7.50 cab ride back to the hotel worked like a charm.

  • 4
    « Good hotel in good location »

    This hotel was in a very good location right in downtown Troy. A restaurant and park are right across the street, other restaurants within walking distance. The hotel is fairly basic, but clean and adequate. I would stay here again. The hotel is currently under construction in the back, but this did not affect us at all (we visited Friday night to Sat).

    « A boutique hotel being remodeled ... »

    ... to have more modern rooms. The remodel was not affecting guests in other parts of the hotel when I was there, but the construction will result in fewer parking spaces. Handicap parking is very well located. The room was clean, and the breakfast was acceptable for this class of hotel.

    « Very Clean »

    This hotel was very clean. We stayed in a king room. Nice accommodations, but it was small. Hard to get around a huge desk chair and bed. But all in all very nicely decorated and clean! It was very close in walking distance to a couple restaurants and bars which had very good food.

    « Excellent Staff »

    This hotel is in a wonderful location in downtown Troy. The rooms are nice and the hotel is very clean and well maintained. The breakfast is excellent. I was conducting a workshop and the hotel staff was extremely helpful and provided first class service.

    « Orientation Overnight »

    As new RPI parents, we wanted to try a hotel in close proximity to the school. what a wonderful property - convenient, well-appointed, pleasant staff, and surprisingly quiet for its location. I will definitely stay again.

    « Great location »

    Nice hotel, great location within walking distances to many restaurants and stores in downtown Troy. Room was a bit on the small side but well furnished. Decent breakfast. The BBQ restaurant across the street is AWESOME!!

    « Excellent Accomodations »

    This is a very good hotel. While not as opulent as some it has great character and is well managed and maintained. It is always a pleasure to stay at the Best Western Franklin Square and is also quite convenient for me as my son is a doctoral candidate at RPI and lives about .25 miles from the hotel.

    « Decent stay and a comfy hotel »

    I've been to many Best Westerns and this was one of the better ones, We received very good service during our stay and our room was comfortable with good amenities. The parking is free and of course the breakfast is free which was of a very high standard so well worth a stay if in Troy...

    « convenient place downtown Troy, NY »

    The Best Western at Franklin square in downtown Troy, NY is clean, comfortable and easy to get to. The location is easy walking distance to many interesting luncheon and dining establishments. The Hudson River with the Troy City Park for concerts, festivals and other interesting events is just across the street. CDTA bus transportation is available with a short walk. A major farmers market is nearby every Saturday morning featuring music and food vendors along with all the fresh farm offerings. A grate book store and library are a short walk as well. Entertainment on a large scale is, again, a short walk.

    « No sleeping at this hotel »

    AC/heating system bangs on & off all night. No setting that will keep it on constantly (even the constant setting won't keep it on). We didn't know our neighbors but could hear all their conversations, snoring, etc...... Remote barely worked, internet connection was terrible, smell in bedding was repulsive, yuk, yuk yuk

  • 5
    « Great Staff, very clean, love it! »

    We always have difficulty finding a dog-friendly hotel in a mid-price range. The Best Western in Troy was perfect for us, and included breakfast and internet. Nice clean room, friendly staff, and a great BBQ place next door. I would highly recommend this hotel, and I have spent the last 9 years traveling for business. I have stayed in other Best Westerns, but this was by far the best one.

    « Too much $ for not enough »

    Way too small of a room with not nearly enough amenities for way too much money. Other local hotels have much nicer rooms for less. The location is not much more favorable. Not worth the price at all.

    « Good BW in Troy »

    Friendly Staff at the check in and check out. Good internet - the best breakfast I head on my 5 weeks America trip, the had great wraps there also. Room was a bit small but ok. On the other side of the hotel is a nice BBQ place.

    « vaca »

    The hotel was extremely nice and clean. Staff was helpful, location was great and our stay was peaceful. sdfja;slfjefrwefjsldfjsdfjsdijudfjsdfoidsfefja;dkjfaiofeoawifweiouwgfiohfjjslfkjakl ewjworiwewe frjlwefofj ;ijowej fwenjklnjf

    « College visit up to graduation »

    Comfortable place to stay for a trip to RPI. The hotel is very convenient to the college. They even offered a free shuttle for graduation weekend. Very convenient to restaurants in Troy. Friendly staff. Good breakfast.

    « Good location, need new beds »

    The location of the hotel is great, the place is clean and attractive but the mattresses need to be replaced (too old, not firm enough). This could be a very good hotel if the quality of the beds was upgraded

    « Comfortably placed in the middle of the action »

    We were starting out on a family road trip through the National Scenic Byway entitled, "Lakes to Locks Scenic Byway.". It starts at Troy, and goes north, along the eastern edge of New York State, tracing the initial parts of the Erie Canal, the old and new sections of the Champlain Canal, then moving up to Lake George and Lake Champlain. By staying in this lovely facility in Troy, we discovered ourselves in the midst of Troy's lovely, active, and artsy down town. Lots of wonderful restaurants to discover nearby. This hotel let us discover how delightful Troy is as a destination.

    « would visit again »

    Very friendly front desk staff. Even had a much-needed lint brush. The rooms were clean and had everything we needed. Great location - walking distance to the wedding we went to and best of all, the Dinosaur BBQ is right across the street! Definitely would stay here again.

    « Friendly and convenient »

    Well located and surprisingly quiet considering it is right in downtown Troy, NY. Easy walk around town and plenty of parking. The staff we very helpful and friendly. They accept pets which we do not have but which friends have been pleased about

    « Best western »

    This hotel is near the amazing Hudson River and friendly pubs. Great shopping and historic brownstones less than a block away. The room was exceptional and the breakfast bar was the best I've seen! In fact, the roaring fireplace made my early morning coffee just perfect! Thank you for a great visit!

  • 4
    « Affordable clean »

    Clean and staff is helpful. Normaly stay at HGI up the street but this place is fine and across the street from some good places to eat. In an active area of Troy so it is a little loud. It near the river. Nice walking area.Breakfast included with room.

    « hotel stay »

    We had this hotel booked for a out of town wedding . The hotel was booked by most friends and family of the bride and groom. The whole experience at the hotel was great. Professional all the way, very clean and very helpful and accommodating to our needs

    « Clean and quiet, friendly staff »

    The hotel was in a good location, convenient to walk to a restaurant and to drive to RPI. The room was clean and comfortable, and the staff was friendly. The breakfast each morning was also fine. A perfectly fine stay at a reasonable price.

    « Best Stay for the price »

    Best Western Hotels are very reliable. Ive stayed at three different BW recently. The rooms were always neat, clean and tidy. The beds were cozy and plush. The fantastic free breakfast make it all worth it. I didn't need fancy. I just needed a clean, cozy place to rest my head and BW is just that place.

    « Nice, quiet room. »

    The front-desk staff was extremely helpful and gracious. Our room was ready--clean and set when we checked in. The front-desk staff provided information on area restaurants, transportation and local attractions. The room was very quiet and the beds comfortable. Overall this hotel was an provided excellent value for the price. The one drawback was that it did not have a courtesy shuttle.

    « Clean and Friendly »

    Just stayed one night with my daughter in a room with two queen beds. Very pleasant décor, comfortable room, and the lobby staff were very helpful in finding us a place for dinner that night. Breakfast was much more extensive than I had anticipated.

    « FUn stay »

    everything was excellent at this hotel. My stay was so much fun. I was there for a wedding which took place just next door. This convenience was so GREAT. And the staff was extremely helpful with my handicapped husband.

    « Great wedding suite! »

    Got married across the street at Franklin Plaza and had a great stay at the hotel. Everything was clean and orderly. The Shower in the suite was spectacular. I was very impressed with the size of the suite as well. Breakfast was good and the lobby had a nice sitting area/ eating area. Very close to some local bars that my guests had a great time visiting.

    « Good hot breakfast.. »

    Stayed one night for business. Very nice, kind of historic hotel. My room had the view of the roof and I the walls are very thin (can hear every time the bathroom was used in the next room and the slamming of the doors). They got me at breakfast with different scrambled eggs (with cheese and peppers) to choose from and the many choices for coffee and juices.

    « Poor to Fair Motel »

    This place reeked of smoke in the elevator and hallways. Room carpeting was dirty looking and toilet kept running after flushing. Also my coffee maker leaked water all over the counter top. The first night a large group arrived and 4 p.m. and created a big disturbance. Near as I could tell, the night staff did nothing to quiet things done. The breakfast was fine and the staff were very helpful. Overall, due to the condition of the place, I rate it as poor to fair. Downtown Troy needs another hotel to pick from.

  • 2
    « Smokey and Noisy »

    A large group guests arrived at 4 a.m. and disturbed the sleep of other guests for about an hour. Hotel staff did not respond. The halls and elevator have a noticeable smoke oder that is off-putting. The staff were very helpful and nice (except for not intervening in the incident above) but overall, the physical condition of this property is fair at best. The coffee maker in my room leaked coffee into the wooden tray and the bathroom toilet keep running after flushing. This hotel has a monopoly on downtown Troy and needs competition to force it to up its game.

    « New Hotel and exceptional staff »

    We were very happy with the courteous staff and very well laid out breakfast facilities. Free cookies at check in and all night long! This is a new hotel right near the campus of RPI. A fantastic BBQ joint right across the street.

    « Wedding weekend for family »

    We stayed here in a king bed suite. The room was large and clean. King bed was comfy, room had flat screen TV, sofa sleeper, sitting area and huge jacuzzi tub and separate shower. Staff was all really friendly and accommodating. They have self serve breakfast in the lobby area in the morning with fruit, waffles, cereal, yogurt, juice and coffee. Convenient to Franklin Square for weddings and events.

    « Great service, low price! »

    Stayed here twice over the past year, both times to catch a live band at the Dinosaur BBQ restaurant, which is across the street from this hotel. Every employee here is as courteous and friendly as can be. The breakfast was a nice spread with lots of options (both healthy and not-so.) Great coffee/espresso machine too. We love this hotel!

    « Personal »

    Excellent location, environment, accommodations. Friendly, knowledgeable staff. A simple and quick walk to Franklin Plaza made it even more accommodating. Pleasant stay. And that's all I need to say, you should really change the requirements of this field.

    « Great Stay at Franklin Inn »

    Just stay here. Don't look elsewhere. Great service, great rooms in a great location at great tariff. As a sporting team Best Western Franklin Inn were the best choice to stay. They were hospitable and opened up there facilities to our team with pen arms.

    « Enjoyable Experience »

    We were in town to see Bruce Springsteen in Albany. Two out of the 4 of us needed to work before the concert and before checkout. The accomodations for the working were very good and for the two of us who needed to find something to do on a snowy morning there was a large and comfortable lobby to catch up on the news of the day. A very plesant stay with very plesant people working around us. Will definitely stay here again.

    « Weekend in Troy »

    Very adequate. Clean. Nice people working there. Breakfast good. Easy walking distance to downtown. Good equipment in gym. Prettier than some chains. Nice touch: iced water with citrus and cookies in the lobby.

    « Comfortable & clean »

    Bright, comfortable, friendly staff. Room was quiet (I asked for a quiet one) & clean, bed was comfortable. Would definitely stay here again if in Troy. Got in a little on the later side, so ordered room service from the restaurant next door - good price on the food and it was decent. I'm a runner so ran from this location through the RPI campus - close by and a great run (if you don't mind some steep hills).

    « Great deal with downtown access »

    Just steps from downtown, this Best Western Plus offers a great room at a great price. The staff are helpful and efficient. The hotel is easy to get to from the expressway and provides free onsite parking. Wireless internet and a hot breakfast are included.

  • 4
    « Clean comfy and good location. »

    Really nice location right on the river in downtown. Walked my dog in the park as the sun came up. This hotel was clean and fit the basic needs for an overnight stay. The continental breakfast was also full of options and not just the typical bagels and pastries. Rooms were a little smaller than I expected but overall we were able to rest and recuperate on our long trip.

    « Nice Location on the River »

    We stayed at this hotel while attending a wedding in Troy. The hotel is right on the river, with a nice park across the street. There is also Dinosaur Bar-B-Que right next door, which is highly recommended. As far as location, this hotel had a great spot. The breakfast was also better than average. We stayed a few nights and each morning there was something different in the breakfast buffet, including a waffle maker in case you don't want eggs. Staff was friendly as well, which is always appreciated.

    « Beautiful! »

    We stay at Best Western Hotels exclusively because we are rewards members and this is the most beautiful Best Western so far. The dining room/foyer was floor to ceiling windows which definitely elevated my breakfast experience. That and the fact that it was Christmas time and the foyer was decorated beautifully. The room I was in was smallish but very cute. Their free breakfast buffet was the best I've had from this chain as well. They served scrambled eggs plain or with peppers and steak mixed in. Very nice!

    « Excellent hotel and staff »

    My trip to Albany was a few days after Christmas. I booked BW in Troy because the hotel looked nice with historic decorations and furniture. I booked a suite online and when I got to the hotel the room that was given to us was just your average room, not the historic-looking one shown online. I spoke to front desk and I showed them the screenshot that I had taken of the suite that I had booked. I was told very nicely to go into the assigned room and that the manager will look into this issue. As we got to the room I was called by the hotel manager, Josh (?) who apologized for the mistake and told us to move to another much bigger and nicer double-room on the top floor. Although the room that we were moved to was not the historic-looking room that I saw online, I was pleased with Josh's professionalism and his attempt to please his clients. The cleanliness of this hotel is very comparable to that of 5-star hotels. Thank you Josh and the team at BW Troy. We will be back. Eli

    « Best of the Best »

    We had two separate nights at the B/W Troy and our stays were the "best of the best." Everything was perfect! Thanks so much for putting such a great hospitality team together. We'll be back again in the summer time when we can explore the area more.

    « Nice hotel on the way »

    We stayed for 1 night in the way from the Adirondack to Newark airport. Our room was with 2 queen beds and was quite small. There is nice restaurant very close to the hotel on the river front. Breakfast was nice with a lot of varieties.

    « No recourse for the trapped! »

    We woke up in this hotel Thanksgiving morning to find that all means of exit were blocked by a race. We were trapped for almost two hours, finally getting out by moving a police barrier! As a consequence we missed much of Thanksgiving. Although the town had posted the roads that would be blocked off and the times, the hotel claimed no responsibility to let us know (had we known we could have moved our car a block away and been fine) because the town did not specifically call them and tell them personally. We complained to Best Western, which would not do anything to help us because the hotel's claim of no responsibility was the end of the story in their eyes. If you have a problem here you are on your own!

    « Conveniently Located »

    Spent single night here while making a college visit to Rensselaer Polytech. Staff was friendly and helpful and gave good suggestions on places to eat.. Location was convenient to the college. I recommend this place if visiting the University.

    « Good hotel in Troy NY »

    Excellent service, decent breakfast, traditional style room. Everything worked. Very convenient for walking to restaurants, shops, and Rennselaer campus. Staff arranged to return itmes we left in room by mail, without hestitation.

    « Turn down the noise »

    Facility is nice. But staff failed to properly deal with noisy, rude, loud partiers in the middle of the night. Disturbance continued for a length of time. What good is the nicest motel property if you cannot get a good night's sleep before doing business the next day?

  • 4
    « Friendly Courteous - Front Staff »

    After being at a conference for 8 hours and having to locate our hotel - we were greeted by a friendly, helpful check in clerk. She was informative re: places to eat, services provided and about the breakfast offered. She made a long day better.

    « Perfect Location and Caring Staff »

    I totally enjoyed my stay. The location (for attending an event at Russell Sage College or RPI couldn't be better...walking distance to both of those plus to the waterfront and the interesting shops and cafes in Troy. My room was spacious, quiet, and comfortable and it was a good value. But what truly made my visit outstanding was the caring and friendly attitude and helpfulness of the staff -- every staff person I encountered! I strongly recommend this place and will stay there again when I am in Troy.

    « Great Stay! »

    I enjoy staying at this Best Western when in Troy for Russell Sage College events. It is a BW Plus so nicer than most BWs and the location is great! The staff is always friendly and efficient, nice rooms, and quiet. Minor complaints would be that the phone was unplugged and there was only decaf coffee in the room for the coffee maker. I was also disappointed that I could not receive a printed receipt there when I checked out as I had booked online. Breakfast was fair - typical hotel breakfast.

    « Great place to stay »

    Excellent place to stay. I would highly recommend it. It was clean and the service was excellent. We had a family wedding to attend nor far from our home, but it was nice to just walk across the street after a fun evening.

    « Siute success »

    My wife and i stayed here for the halloween cruise on the Hudson river. we were happy with the suite and the jet tub. The breakfast was great and provided for and the location was just perfect for the cruise. A little overpriced for where it was i thought.

    « Amazing jewel »

    This hotel is beautiful, from the outside appearance to the amazing staff. I was fortunate to be upgraded to one of the signature suites at this hotel, and I can honestly say that the room was breathtaking. From the oversize Jacuzzi tub to the amazing décor and King size canopy bed, everything combined to provide an extremely relaxing and wonderful stay. HIGHLY recommend this hotel!

    « Best place to stay for miles around »

    We have been coming to this hotel for years and even though the name has changed the service level has always been top notch. This hotel is conveniently located near restaurants and clubs - Dinosaur BBQ, Browns Brewing, Bombers Burrito Bar to name a few - and just up the street from all of downtown Troy's shops and restaurants. The staff is professional and friendly (and was handing out Halloween Candy to trick or treaters as we checked in). The rooms are top rate - they were all updated in the past few years and yet no signs of wear. This is THE best Best Western we have ever stayed at. We always look forward to a return trip.

    « For a wedding where we were truly guests »

    Franklin Plaza is the site of many social events. The Best Western is a perfect compliment for all the elegance you experience at Franklin Plaza. Staff were attentive, and efficient, even when checking in multiple guests at the same time

    « One of the best western hotels i have ever checked in »

    This is a really one of the best "Best Western Hotels" I've ever checked in. So classic so romantic and so clean. It is very remarkable hotel interms of the funuture in terms of the staff here in terms of the location. You are in the middle between Boston and NY. Facing Hudson River Free WiFi , Breakfast and parking What more i need. Im really enjoying with my family with young kid over here. Strongly tecommended to all.

    « Very good hotel with great breakfast!!! »

    Rooms are very spacious with comfortable beds and good amount of channels. Internet was there but was rather slow, not allowing for streaming. lobby could be cleaner and appears a little out-dated. Rooms were very clean. Great location with great bars and food locations close by. I would stay again.

  • 3
    « Convenient to downtown Troy and RPI »

    Convenient to downtown Troy and RPI. Can walk to campus but uphill all the way. Location, parking, lobby and breakfast area rate high marks. Rooms smaller than I expected. Overlooks the Hudson with a park nearby. I will stay there again when in the area.

    « Great Place to Stay »

    I highly recommend this hotel if you have a business trip or are visiting friends or family in the Troy, NY area. The hotel was clean, modern, and well maintained. The staff were all very attentive and professional. I enjoyed the breakfast selection and they always had water, coffee, and a different cookie out in the lobby each day to satisfy your sweet tooth. The internet connection and on demand TV were nice bonuses. The conference/wedding facilities across the street were beautiful. All-in-all, it was a wonderful experience.

    « Good value »

    last stop after 7 days of travel in New England, his hotel offered more than others we used. Nice welcoming lobby, great staff upon entry and departure. Very helpful in recommending restaurants for dinner. Breakfast choices were plentiful and were set up in a sensible way for busy breakfast times. Hotel is old so there are limitations but well maintained, clean. Only problem some outlets not working.

    « Very Nice »

    We spent a Saturday night at the hotel for a wedding, that was across the street. The staff very helpful. Our room clean, not one issue. Only wish they had a pool, or hot tub. Troy was nice that day, took a walk to the farmers market. Nice breakfast on Sunday morning. Great place.

    « A surprise for the area it is in »

    This is a clean and well-appointed Inn. The staff were friendly; the room was clean and spacious. the beds were comfortable. The shutting/slamming doors other places on the floor could be felt when they were used. Complimentary good hot breakfast with good variety. It appears to be in a more seedy part of town, and there is a lot of construction and road construction going on.

    « Visiting Family »

    I travel weekly for business and have stayed at a lot of hotels along the way. I have to say my stay at the Best Western Plus Franklin Square Inn Troy/Albany was perfect. Front Desk staff was very professional and well dressed. The grounds were immaculate and constantly maintained. Complimentary full breakfast was the best I ever had and seating/severing area was well thought out. Room was amazing. Clean, quiet. Décor was upscale. Internet speeds fast with no login issues. TV choices scaled over 100. Even the doors were quiet closing. Towels and toiletries upscale as well. I would have expected a stay here would have cost double what I paid. It would have been worth it. Location is close to everything downtown.

    « Comfortable and Welcoming »

    I have had many opportunities to stay at the Franklin Square Inn...with each time being very welcoming and comfortable. The rooms are on the small size, but cozy, comfortable, well appointed with windows that open, small refrigerators and nice beds. The exercise room has all you need...maybe not over the top...but perfect for me. Also there is a pair of amazing coffee machines for lattes, cappuchinos, American coffee and hot water (with nice range of tea bags) all day. This hotel is within walking distance of cute, sparkling Troy--so dinner and entertainment is a block away. I look forward to coming back again very very soon

    « Good location, but it's not the Hampton.... »

    This hotel is located conveniently to interesting buildings, boutiques, restaurants and the farmer's market. Most of the staff were helpful and friendly. Our beds were comfortable and the rooms appeared clean. The usual amenities were supplied. The bathrooms were updated, the lobby was bright. They offer a breakfast buffet and free WiFi. Those were the positives. However, the building is outdated and leaves something to be desired. The hallways are dark with low-ceilings and smelled like stale cigarettes, even though it says it is a non-smoking hotel. While the suites were spacious. the standard double and king rooms felt cramped and small. The rooms were dark and the decor is outdated and depressing. While the rooms seemed clean, this gave the illusion that they were not. There were many options at the breakfast buffet - the hot food was absolutely awful, so we were glad for the muffins, waffles and oatmeal. We also found the shuttle driver to be unfriendly, bordering on rude. Would we stay there again? If we were there for an event, possibly. I think this place needs to upgrade a bit.

    « good value for moderate price »

    all amenities needed were provided: ironing board, iron, hair dryer, individual coffee maker. room was clean. halls are a bit dingy but also clean. breakfast covered protein and carbohydrate choices and could be used by vegetarians as well as meat eaters.

    « Perfect. Nothing more, nothing less. »

    Super-friendly staff and nice quiet room. Great breakfast. Troy is a great city to walk around at night, and this hotel is a perfect home base for that. I can't say anything bad about this place. I have my favorite hotels everywhere I do business, and I've recommend the Best Western in Troy to everybody.

  • 5
    « Staff that goes above and beyond »

    My in-laws came into town from California for our wedding celebration. The downtown location was ideal since neither drive. Unfortunately, 2 nights of their stay was overbooked. The staff made sure that they were on the waitlist and as soon as a room opened up, they extended their reservation with an upgraded room! My in-laws were very appreciative. It made their visit to Troy all the more enjoyable. Thank you.

    « More like Worst Western »

    I'm sorry. I don't want to be mean, but no. Just no. The only positive thing about my stay was the friendliness of the staff members. They were great, but I doubt they would even stay there themselves.

    « An evening in Albany. »

    My wife and I were visiting Albany for the funeral of a family member and selected the Best Western because it was only a block away from the church. They had valet parking and the staff was very pleasant. The hotel was clean and the rooms were quiet and comfortable. Restaurants were within walking distance. I would recommend this hotel without reservation.

    « 2 Night Stay »

    We havwe stayed at Best Westerns on our last 2 vacations, and have been satified. While not great, there was nothing to complain about. The breakfast buffet was the bets on our vacation. The room was a bit small, but adequate. There was confusion regarding our room request. and I was told that Best Western never passed it on to them. When I approched the front desk, our room was changed.

    « Blood on my sheets »

    This is one of the grossest hotels I have ever stayed at. I would rather pay money for a motel6 than this place. I got there and there was blood all over my sheets, the staff was incredibly rude when I asked for new sheets or a new room. Noise is out of control and my room smelled like an old smoking room. It was a miscible stay- the first thing I did when I got home was shower... highly suggest a different hotel.

    « Dont' stay here »

    This hotel should be cheap and it's not. It's in Troy, NY, not a desired city. The hotel fails to provide good amenities. They were skimpy on towels, did not provide water bottles for the room. The walls were as thin as paper and we heard people having sex all night and people fighting in the halls and yelling at 5am. We could not sleep due to the noise. Completely inappropriate and someone from the hotel should be monitoring the floors, especially when they know there were people staying in the hotel from a wedding. The air conditioner did not work well. The room smelled of smoke, despite the "no smoking" policy. The refrigerator stopped working and we had to throw away food that we purchased. There were insects in the room. We will never stay here again.


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·Desde el sur o el aeropuerto internacional de Albany: tome la carretera interestatal 787 norte hasta la carretera nacional 7, tome la salida 9 Troy Bennington, siga en dirección este por la carretera nacional 7 hasta la salida Downtown Troy. Continúe en dirección sur por la avenida 6th Avenue y gire a la derecha en la calle Federal Street. Gire a la izquierda en la calle River Street y llegará al BEST WESTERN PLUS Franklin Square Inn Troy/Albany. ·Desde el norte: tome la carretera interestatal 787 sur hasta la carretera nacional 7, siga en dirección este por la carretera nacional 7 hasta la salida Downtown Troy. Continúe en dirección sur por la avenida 6th Avenue y gire a la derecha en la c...

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