Best Western Hotel Thunder Bay Crossroads, Thunder Bay

After the terrible experience at The Water Tower Inn in Sault St Marie, we decided to lower our expectations for all BW hotels. However, the staff here should perhaps take charge of customer service training for those in SSM. Reception staff were so helpful not only with flexibility in changing our reservation date but also honouring the original room rate. Check-out was smooth and we were sent on our way with cheerful smiles. The rooms are fabulously clean with very comfortable beds. Spacious bathroom too unlike the ridiculously cramped cubicle at The Water Tower Inn. There was good variety for breakfast (they even provide almond milk) and staff members were always ready to top up food making sure everyone was well-fed. Highly recommend this hotel!

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We really do appreciate your kind words. I hope that you will return, soon.

One of the cleanest, friendliest places to stay. Staff is very friendly and helpful and the hotel manager ensures customer satisfaction! The continental breakfast and atmosphere is delightful and a great way to start the day!

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
thank you for staying with us.

We were forced out of our room to site in the car not once but twice due to the overwhelming smell of dope that infiltrated our room. Both clerks were totally useless at tracking it down. Breakfast consisted our garlic laced sausage FOR BREAFAST and spinach quiche. Unacceptable especially for bfast.

Jamie Hansen, Owner at Best Western Thunder Bay Crossroads, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

VERY Clean, friendly, everything worked, they allowed us to check in early, offer discounts, pet rooms...you would not know pets ever stayed there...comfy bed, quiet...really couldn't ask for more!! Made a stressful medical trip, smooth & relaxing!!

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
We hope to see you again, soon.

Everything was great. The hotel was close to the Airport. My room was cleaned every day. This is not a standard practice anymore. It was a nice surprise. Certainly not expected. Breakfast was good. Would definately recommend.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
thank you for staying with us. We hope that you will return, soon.

Stayed here for a business trip and the hotel was great, staff was friendly and breakfasts were delicious. Location is ideal as there are many restaurants around and nice and close to the airport. Will definitely stay again.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
thank you for staying with us.

The rooms are extremely comfortable. We had a king bed and two chairs with a coffee table so we could watch the HD tv without sitting on he bed. Spacious and comfortable. Best breakfast of all the hotels we stay at.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am pleased to read, that you enjoyed your say.

Always try to plan stays at Best Westerns. Staff at the Crossroads are great, rooms comfy and clean, and location is near several great restaurants. Always feel welcomed and staff are so genuine and helpful.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us.

Very nice hotel, location is good, price is fair and the staff is very friendly. There's a gas station next door and several restaurants and a grocery shopping a few blocks away. I would certainly recommend this property to anyone.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We appreciate your kind words... Hope to see you again, soon

Great hotel on a main road , easy access to restaurants, shopping etc.. very clean and comfortable beds. Friendly helpful staff. Only negative was that I wouldn't recommend staying on the first floor. Room attendants start at 7:30am and are wheeling carts down the hallways. Unfortunately also the people next door had a dog that decided to start barking.

Exterior was well kept, well lit and clean. Lobby was okay and check-in quick. Gentlemen on the desk in the evenings was not overly friendly and rarely looked up when you came and went. Room was a suite and was very clean. Bathroom was clean and bed was very comfortable. breakfast selection was good and the breakfast room maintained and clean during breakfast. Cleaning staff were very friendly and did a great job. Rates for our 4 night stay was good. Would stay here again.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that we will see you again. soon.

My family & I enjoyed our 2 night stay at this hotel The room was clean the staff were friendly & genuine professionals The beds were so comfy we stayed on the first floor pet room I always choose this hotel for our overnight trips to Thunder Bay.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning. I am pleased that you enjoyed your stay.

WiFi is by far the best I've used in hotels over the past year. Food for breakfast was very good. They had a lot of vegan options. The room was clean and the bathroom looked stunning. The only issue I have there is that the shower curtain smelled strongly like urine. The fitness center was closed when I went at 6am and 630am (the check-in staff saod it would open at 6am, when i went at 6am, there was a sign saying 630am), so that was a disappointment. Honestly though, not that big a deal. Overall, I had a great experience.

Efficient, quick check in. Super clean hotel and room. Welcoming lobby. Easy access to Trans Canada. VERY clean room and bedding. Comfortable bed. Quiet hotel. Lots of towels & toiletries. Apt-size fridge. There is a safe in the room. Helpful front desk staff. Breakfast is the usual ‘hot' breakfast items, but the breakfast room is cheerfully decorated, kept well-supplied and cleanliness above all! Close to lots of dining options & gas stations.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us.

When traveling across Canada, we always stay at this Best Western. They have great staff and lovely rooms. Great variety of breakfast items to choose from. Looking forward to staying again on the return trip.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope to see you again, soon.

This a a great Motel to stay at. It has everything you need, comfortable bed, TV, fridge, bath etc. It is always clean & is very affordable. The complimentary breakfast is wonderful too. We'll definitely be staying here again.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return, soon and often.

Easy check-in and check out . Room was clean and as advertised. Unfortunately we stayed on a Monday night and a lot of the nearby restaurants were closed Monday and opened on Tuesday. Not the Hotels fault.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I hope that you will return, soon

This hotel is located in a great location in Thunder Bay. Lots of food and retail outlets nearby. Very friendly staff. Very good breakfast and the room is very nice. One exception is that there was yellow urine stain on the underside of the toilet seat. May be staff could pay a bit more attention to both top side and under side of the toilet seat.

I always choose Crossroads location for my stay. The location is ideal for accessing airport. The rooms are clean and quite for a restful night. When booking a stay in Thunderbay this hotel feels very comfortable and welcoming.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. We hope to see you again, soon

Very much enjoy staying here. Always clean, have not had any issues. I always know what I will get or what to expect. No bad surprises here in years. Wish it was closer to shopping, but its nothing to drive to the mall.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. We hope that you will return, soon.

Overall it's not a bad hotel. And it has a great tub which I loved! That being said it wasn't a very nice quality best western, but found it to be very expensive (maybe it was just a busy week). Overall it was just average, but I suppose below average compared to just about any best western I've stayed at before.

My wife and I always stay there. Close to restaurants and grocery stores. Very clean rooms, friendly staff. Never had any issues and I'm sure if there was the staff would handle with professionalism. I'll be back there soon.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you very much for continuing to stay with us. We look forward to your return.

I am always impressed with the Crossroads, despite the pandemic, which has curtailed our travelling, the hotel is always friendly, helpful and makes you feel welcome. There was still parking available , despite a sudden blizzard the day before our arrival and the main drive and front entry were completely cleared. There were no shields up at the front desk and no need to wear facemasks, which will please many. We chose to continue wearing ours in the common areas but it really wasnt necessary. The rooms and amenities were clean as always and the fitness centre was open. We were also able to enjoy the continental breakfast in the breakfast room, as opposed to previous times at the height of the pandemic, when we would collect a bag lunch and drinks and dine in room. A very nice surprise was that with the easing of restrictions, the cleaning staff are once more able to come in and tidy and clean the room when we were out. We weren't expecting this and it was a real bonus. Check out was again, as easy as always. As much of the tasks we had planned were close to the Crossroads, and how easy it is to access, this hotel is in a great location for us. Check out was very easy

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. We really appreciate your kind words, and hope that you will return, soon and often

Booked via best western for 120$ per night for 2 nights. Checked in at noon and was provided a room on 3rd floor. Room was ample, king bed, large lcd TV, fridge, coffee maker, good wifi, clean bathroom and work desk area. View was ok, with view of Mt McKay from afar. Gym was smallish but well equipped. Breakfast room was great. Scrambled eggs, bacon, selection of breads, yogurts, fruits, juices, waffle, breakfast burrito, solid. Plenty of parking. Shuttle service is basically the hotel paying for a local taxi to drive to or from the airport. Add a rental car so did not use it. Plenty of parking. Lots of restaurants around, like 5 Asian restaurants and fast food.

Clean, Beautiful Rooms with warm, friendly and helpful staff. Free Parking. My favourite hotel in Thunder Bay by far. I've tried other hotels in the area when I can't get in here and they don't compare for the value Best Western offers.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay, and hope that you will return

I spent 11 nights at this hotel. Staff were friendly and accommodating of my changing needs. They went out of their way to make our stay comfortable. My only complaint was that the bed was extremely uncomfortable. I felt like our mattress was lying on top of a boulder. I felt uneven and felt like I was rolling. My only other issue was that it was great to have a fridge in our room to store our dietary needs, but it froze my vegetables in one spot. The hotel was very quiet and staff were great.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am sorry to read that you found the mattress in your room was not to your liking. Our mattresses tend to be on the firmer side. We try to replace them on a regular basis. We received a shipment of mattresses last week and are in the process of changing those that need it. We hope that you will stay with us again, soon.

My stay was absolutely relaxing.. the bed and pillows were so comfortable. I could sleep for 12 hours if I could.. It's the best hotel in Thunder Bay ! The service was helpful and supportive. The hotel is close to restaurants and airport.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am so pleased that you enjoyed your stay. We all hope that you will return soon, and often.

Hotel was clean , quiet and a great location. I travelled for medical, not sure if they offer a medical rate so paid full price . Easy and fast check in and out . Travelled with a friend and she enjoyed her stay as well. Will definitely stay at this hotel Again the next time I travel to Thunder Bay.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We do offer a fixed medical rate, and a variable Best Western Rewards rate. Please ask when you make you next reservation... Sometimes on is better than the other, depending on the business levels.

Arrived in Thunder Bay at 1:00am from the airport and we had a taxi waiting with no charge and it was so easy and fast to check in. Was able to grab a coffee before we left. I would definitely recommend this hotel for travellers it's in a great location for food, shopping.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us.

Good hotel for a comfortable stay. Good breakfast options. Would recommend to stay anytime. Sufficient parking space, right outside. Close to amenities and all facilities. Alex at front desk is very helpful.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return, soon.

I have been staying at this hotel for years as I collect points. I have really noticed in the past couple of years it has gone so downhill. Uncomfortable beds, rooms aren't that clean and with covid the breakfast isn't even worth going to. Will be looking for a different hotel going forward. Upgraded to suite bc of being platinum means uncomfortable king bed, pull out couch with springs that dig into you with no bedding other then a sheet and light blanket….

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am sorry to read that that the room with a King bed and a queen pull-out was not to your liking. Those pull out mattresses are always thinner to allow them to fold back. ( Extra blankets are in the dresser, and more available through the front desk) Perhaps a room with two Queen beds would better suit you. We would like to return to our pre-covid hot breakfast buffet, and will do so, when the required increase in staffing is achieved. - we do have ads for staff online,

I really liked the ability to access the lower level rooms from their own outside door. You can park right outside your door to the room which makes it very easy to bring in your belongings as well keep you vehicle close by. The rooms were in great shape. Carpets very soft and CLEAN. Most comfortable bed I've slept on as well !!

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, we hope that you will return soon

Rooms were clean and the hotel in general was clean. Easy check in and quick service. Nice location on a main street with lots of restaurant/fast food options. Would recommend this location and the pricing was fair.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return, soon. Stuart Gm

First time i stay here folks were nice and helpful rooms were clean i thought had to order out for supper no pool or hot tub but pull. Up door was perfect to onload in morning they have a breakfast as well i needed a fork and knife my order out meal did not come with so thank you guys

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us.

The hotel was very clean for a pet friendly room, and the beds were so comfy. Me and my family stayed 2 nights and enjoyed it very much, that we will definitely be back. The staff were truly genuine professionals, friendly and quick to answer any questions or concerns that I had.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am please that both you and your pet enjoyed your visit. Stuart Gm

We stayed here last night, check in was quick, front desk staff very helpful, told us a restaurant with patio in walking distance. Room nice, best part was the Breakfast , well done for a Pandmic ,For the utensils they had a dispenser that each piece out individually, great idea for any tome, wish more places did it. In normal times one may consider it a basic breakfast but these are not normal times. The Hotel just off the highway, bit hard to get into due to a very busy road but overall I would recommend First hotel on this trip that had a Blue Box in room (4th hotel)

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am pleased that you enjoyed your visit. We hope that you will return. Stuart, GM

Highly recommend Excellent service Great staff Awesome room Will repeat Highly recommend to anyone Friendly staff helpful and knowledge of surrounding area Made me comfortable and safe even though it's Covid

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am pleased that you enjoyed your stay with us and hope that you will return, soon and often Stuart GM

Great location and very clean hotel, but the most outstanding thing about this place is their staff. Everyone was incredible helpful and friendly. Would definitely stay here again! Big shout out to Brenda at the front desk :)

Rooms were clean, but because of COVID the rooms were not cleaned every day. Our garbage in the room was not removed and not offered to be removed by the front staff. Also had ?fruit flies in the room,when we arrived ! Breakfast was poorly presented and the selection has completely downsized.

Best Western in ThunderBay is well located and easy to get to the airport from the location. A quiet place made for a good rest. Clean comfortable and a decent breakfast helped to get the day started quickly.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return, soon. Stuart. GM

Spent a night here on our way west in early July. We had a room on the 3rd (top) floor. Room was big, king size bed, small fridge and microwave. Very comfortable. The front desk guy at check-in on was friendly, helpful and told us about a local restaurant with a patio, which we went to for dinner. There is also a Pizza Hut about 2 doors down. Hotel is on a relatively busy street but our room was in the back (facing a residential area) so we had no noise. The ground floor rooms each have a door to the outside making it easier to move your things in and out - had I realized this I would have reserved one of these rooms. But where we were was fine. Their breakfast room was on the 3rd floor and they offered a modified take-out breakfast (Covid time!) that was more than adequate - coffee, hard boiled eggs, muffins, bagels, a variety of egg mcmuffin-type sandwiches (microwaveable), fruit, etc. Only 2 people were supposed to be in the room picking up their food at a time but clearly not everyone can read the instructions on the door! I would not hesitate staying here again if in the area.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with. I am pleased that you liked our property. We all hope that you will return soon. Stuart GM

The room was very clean. It had a fridge and microwave. We could park right outside our room. The front desk was very friendly. There was no noise from other rooms-very quiet. Close to the airport. Close to service stations.

N ice clean hotel and friendly staff. Air conditioner was quite noisy ank kept me awake half the night. Reported in the morning and staff said they would get right on it. Breakfast was all packaged due to covid which was acceptable.

Checked in july 16 with my nephew. We each got a room and the front desk clerk was great. Very helpful. I have stayed here before and we keep coming back. Rooms are clean and hotel is well maintained Close to restaurants and easy to find Would recomend

Spotless rooms, very well appointed and comfortable, extraordinary staff (in particular Tracey & Gayle who swiftly resolved problems with internet service, with creativity and flexibility. Breakfast was still available despite the Covid 19 restrictions and was excellent under the circumstances.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We did have an issue with our internet provider, and not with the hotel equipment. That issue has been resolved.

The hotel was clean, reasonably priced and accommodated is with our 20 year old care while we were travelling across Canada during relocation to BC. The staff were friendly and we had no issues or concerns during our stay. We would certainly stay here again.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Bay Crossroads. I am pleased that you have enjoyed your stay. We hope that you will return, soon. Stuart, GM

Rooms were great! Staff was super friendly. Awesome management! Check in was smooth, and hassle free. Had a chance to speak with the manager, such a great guy! Rooms were spotless. Location was fantastic, a lot of places around. Overall great experience, this Best Western has never disappointed me.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope to see you again soon. Thank you for the kind words.

Amazing staff! Very clean! We always have an amazing stay at this Best Western. Friendly and professional staff that are willing to help us with all of our needs. We are tended to like we are family. We always stay at Best western Crossroads when visiting Thunder Bay.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. We all hope to see you again. soon.

I stay here every time I come to Thunderbay. Location is very convenient for me. Very friendly staff and hotel rooms are clean. The beds are very clean and comfortable. The fitness room is small but works for a hotel workout. The continental breakfast is tasty and has gluten free options which is appreciated.

Rooms are ALWAYS clean and the front desk is very informative as to where everything is in the hotel. If there is ever anything needed they are very quick to answer your questions and if you need anything extra in your room they get it to you within minutes!

I have stayed there for over 10 years off and one for both business and pleasure and have enjoyed my stay each time. I have come to know the staff as family. With the covid-19 every percussion and protocols are in place and I feel safe

This was our first hotel experience during Covid. The staff was extremely friendly and helpful,. The breakfast area and food offerings were adapted for Covid, and the attendant was pleasant and the area was well maintained. Overall a very pleasant stay.

Really great establishment with friendly and professional staff. The continental breakfast has a great selection. Rooms are really clean and are well maintained. My only issue would be that they do not offer parking for long durations like going to work. Otherwise a really great option.

Travelling through and had lost my credit card called ahead to see if we could pay debit was told we could with a deposit. When arrived was told I needed a credit card and they could not accept debit. Maybe all staff should be aware of the same procedures? I was never asked for ID for the reservation and my partner was never asked for ID when we had to use his credit card. I know this is not company policy so definitely made me question the security practices and procedures of the hotel!! I would have brought it up at check out however when I came to drop off my keys no one was at the desk. An employee came out from the back office and walked by me and said hello but there was no acknowledgement of my checking out or asking how my stay was. Assumed my bill would be emailed to me as no was was there to print it but still have not received anything. Overall very disappointing stay and disappointing for a Best Western to not follow standard company polices.

Stuart B, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Please call or email me to discuss. If you have not received a copy of your room folio, I can also sent that, once I know a name. Stuart, GM stuart.crossroads@shaw.ca 800-265-3253 ext 4

We traveled for a week staying at mostly Best Western hotels. Our first stay was here and it was the best stay of them all! They had the best breakfast selection, room and patio doors for ease of access!

Stuart Bagnall, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for your kind words. We hope that you will return

Close to good shopping and cheap gas. The breakfast offered, while not up to pre covid-19 excellence, is better than most other hotels that I have experienced. Cleaning standards seem to be appropriate.

Stuart Bagnall, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us.

I was able to arrange a ride to Thunder Bay, which resulted in arriving very early in the morning. The Night reception was able to arrange my room for me immediately, allowing my getting a much needed sleep before meeting with family later in the morning. Despite the pandemic, the rooms are clean, breakfast is still available the staff very helpful and all amenities are still available. The exceptional service I receive here will continue to bring me back.

Stuart Bagnall, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with. I am pleased that the staff was able to get you settled early, thus allowing your needed sleep.

I like this hotel. The front desk staff member Alex was very helpful in checking us in and brought us up sheets and a playpen. The room was basic but very clean and well appointed. It is also pet friendly. The breakfast room is still open but with reduced capacity; however, they have a wide selection, including individually wrapped fruit and breakfast sandwiches. This is the first hotel I have seen during COVID with such a wide selection. Great work. As I was checking out it turns out I forgot an item, the housekeeper called to the front desk to stop me and ran down the stairs to give it back. The only thing that marred are stay was that we had asked for a playpen to be delivered for our son to sleep in. When I unfolded it, I saw a stain and a dried up bit of food fell out. I returned it to the front desk. The last two points to mention are oddities. Due to the COVID the hotel is reducing the amount of pillows they give to four per room. The flood lights in the back parking lot shine towards the rooms. When you draw the curtains it blocks the majority of the light but a little gets through. I did not find this annoying and only mention it in passing. I would stay here again

Stuart Bagnall, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us.

I stay here often and it's always clean, quiet and friendly. The rooms are spotless, the beds are super comfortable and the staff is always helpful. I recommend this location for anyone who likes a large tv screen and great bed. Even the water pressure is always good!

Stuart Bagnall, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. I am so pleased that you enjoy our hotel, and hope that you will return, soon.

great place with a reasonable rate and good location to HD Dealer and restaurants / pub and fast food. room was very clean and internet was spot on. asked for a couple bottled water and was received would stay here again

Great stay, staff were very professional and made us feel very safe and welcome. Covid 19 precautions and protocols were strictly adhered to. Hot breakfast and friendly professional service make this hotel a great value as well as a nice relaxing place to stay.

I have stayed here on many occasions with Family and friends. Always have had a great experience here and highly recommend staying here. The staff are all helpful and friendly. The rooms are clean and comfortable.

Stuart Bagnall, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return - soon and often

Very clean. Very comfortable. Excellent room. Staff was super friendly. Lots of restaurants within walking distance. I traveled with my dog and he certainly enjoyed the large room we were placed it. Highly recommend!

Stuart Bagnall, General Manager at Best Western Thunder Bay Crossroads, responded to this review
We are very pleased that you enjoyed your stay. We hope that both you and your dog return, soon. Stuart, GM

The staff went out of their way to be helpful to my by providing me with a telephone with a hands free option for my 3 hour teleconference. Thank You for all you did from your friendly & prompt service to your clean & comfortable suites.

With no breakfast available due to covid....the price remained the same, too much. The decor is retro 00s and for those who usually require caffeine in the morning you will have to be satisfied with that thing in your room. You know, the one that makes water brown and scalding.. Oh did you want cream with that? Sorry, you'll have to use the hydrogenated oil corn syrup cancer powder with it. Welp, I'm never coming back to this location and I'm pulling my guys out of here also. There's only three things my guys expect when they stay at a hotel, 1) Value - fail 2) Good coffee - fail 3) Cleanliness - satisfactory. So until you put in Keurigs/Tassimos/Nespressos, and don't lower the price, we will take our business elsewhere.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Due to the covid19, we are not allowed to serve our normal hot breakfast buffet. The government only allows us to serve bag breakfasts. This bag breakfast is available from 6:30 until 9:30 am. (water/juice/muffin/granolla/fruit) We do have coffee/tea/ hot chocolate available in the lobby 24/7 . We also have fresh cream at that location. If you would like creamers for you room, just ask. We would be pleased to provide.

First time in Thunder Bay with plans to visit the nearby provincial parks. The hotel was conveniently located along a strip of various restaurants, gas stations, and other amenities, so it was easy to stock up on whatever might be needed. However, a warning of sorts: The hotel is right across from the airport. Because of the COVID situation, there weren't many comings and goings of planes and I'm not one to be sensitive to those sorts of external sounds anyways. But to someone who is sensitive to noise (and perhaps once COVID dies down), this may not be the location for you as I could clearly hear the planes taking off from my hotel room. Checking in was straight forward, though the person behind the counter seemed tired or emotionless. They were not rude at all, but they didn't come across as welcoming. Perhaps a bad day? Just tired? The room was a decent size with a closet -- an external one, which was interesting, but certainly nothing to complain about. The room was certainly a good size, as was the bathroom. That said, a couple of key problems: 1) The king size bed had only 2 small pillows on it -- so small, in fact, that I thought there was a mistake and somehow they forgot to add pillows to the bed. There were no additional pillows in the closet(??) so I found myself having to call down to ask for pillows. The front desk seemed to be put off by this request for some reason. That said, he did arrive promptly with extra pillows -- actually labelled as being extra pillows right on the pillow cases! They were very flat and barely qualified as pillows. 2) The air conditioner was so loud, I'm not sure if it was broken or meant to be that way. I didn't bother to ask for it to be checked out, mostly due to COVID concerns and wanting to limit contact. It was manageable, but again, I'm not so sensitive to noise. If in fact that's how it normally sounds, then some people will for sure have difficulty in sleeping there. 3) The toilet became clogged after I used it. I won't say anything more about it, but I will say that this is the only experience I've ever had seeing a hotel toilet become clogged with 'normal use'. On the positive side, there were plenty of charging and electrical outlets -- very handy given I have a CPAP machine, my laptop, my phone, and so on. The view was lovely, and the room was quite clean and roomy. I slept comfortably. I'm unsure if I'd stay there again given the concerns I had, though.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We are conveniently located close to the airport, which can cause some noise issues. I am not sure if your room was in the front or back of the hotel. ( the back is quieter) Due to Covid19 we were forced to make a number of changes. We would normally have had 4 pillows on each bed, with extra in the closet. We were told by head office to limit the pillows to 2 per bed, as well as to remove extra decorative elements/paper/pens, guest books, and other items that could be touched by a covid carrying guest and not easily disinfectant. Due to concerns, we now have 4 pillows on a king bed We hope that we will soon be allowed to resume our hot breakfast buffet. as well. Currently we are only allowed ( Provincial Regulation) to serve a breakfast bag.

Very friendly staff,great location to food/gas,etc. Very clean and comfortable rooms. During this Covid 19 Epidemic, I has felt very safe and very clean at this hotel. Haven't had the opportunity to try any of the hotel amenities though

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return soon and often. With any luck, the restrictions due to the Covid19 pandemic with soon be liften. Stuart, GM

Stayed in a ground floor room which had access to the inside hallway and i could park right out front of my room which waa awesome. I was woken up a few times from noise in the hallway and the cleaning ladies up and at it around 0700. Other than that, the room was clean, the city is nice.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. Stuart, GM

I was charged $130+ for a night here and in reality, I've stayed at $50 motels that were better. Room was NOT clean and I slept in my tee shirt and long johns to feel a little better about sleeping in the bed. And I'm not sure how much starch they use on their towels, but , using the towels was like using 50 grit sand paper on my body. I really like Best Western, and usually make a point of staying there but, I would advise any and all to avoid this location , at all cost! Very Disappointed.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am sorry that you had a bad experience at our hotel. We also unsatisfied with the current detergents that we are currently using in our laundry. We are in the process of switching our laundry over to Proctor and Gamble (Tide) but due to the covid19 virus, this change over has been delayed. This change over has been months in the making and we are told that all the items should be in place in early April. For clarification, your rate was discounted down to $113.39 plus taxes for a total of $133.26.

This hotel is located near the main highway. It is a really well kept hotel. Rooms are really nice and clean. Breakfast room is located on the last floor and offer a nice view with a great breakfast. This was our 2nd time there, but the Covid-19 this year breakfast was different. The bag with a fruit, muffin, granola bar and bottle of water was greatly appreciated considering the circumstances. We also had access to coffee, hot water and a boiled egg sealed in a cup. I would definitely recommend this hotel.

Staff is friendly and helpful. Very clean rooms Close to Airport, Restaurants and shopping. Always pleased with this hotel. Have been staying here for many years. Thank you to the Crossroads Best Western Staff. You guys are the best.

Have stayed here, and at other "non Best Western" properties in Thunder Bay, over the past two years. On every occasion that I was unable to get at room at the Crossroads, I could not wait to return. The location is great for me and easy to find. The rooms are very clean and very comfortable. The staff at the desk go above and beyond on every stay. The breakfast is fantastic. On my last checkout I was offered a complimentary travel snack and bottled water for the drive. NEVER have had that offered to me at any other location. KEEP UP THE GREAT SERVICE. YOU ARE OUTSTANDING !!!

Clise to the airport and down town with a complimentary breakfast to suit e everyone's needs. The staff are very friendly and always happy to see you and hugs are optional.after they get to know you. Rob F

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us again. By the sounds of the review, you liked our hotel, yet you scored us 1 out of 5. I hope that this was an error, but if there is anything we can do, please let us know. Stuart

This was our first time staying at Best Western and we are planning on making it our ' go to' place to stay from now on. Excellent service and great value for the money and conveniently located for our purposes.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am so pleased that you enjoyed staying at our hotel. We all hope that you will return, soon and often Stuart, GM

No need to look any further. Friendly and courteous staff who take pride in their work and in their work place. Large comfortable well equipped rooms with easy controls to keep the room at your comfortable temperature. Excellent location close to amenities and main roads.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am so pleased that you enjoy staying with us. We hope that you will return soon, and often Stuart, GM

It was my first time staying here and will highly recommend it, room was quite large, clean and well put together. The continental breakfast was excellent with many choices and a beautiful view. We had a ground floor room - such a great feature to be able to access your room from outside.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We are pleased that you enjoyed our hotel, and hope that you will return soon, and often. If there is anything we can do to improve your future stays, please let us know. Stuart, GM

Just a wonderful experience all around. Front lobby comfortable and appealing. Staff so accommodating and genuinely concerned for you. Continental breakfast that surpasses any other hotel i have ever stayed at with huge variety as well as hot and cold on the menu not just a piece of toast or yogurt! Dining area was clean and cozy and breakfast was omelette/bacon/sausage or waffles they had bagels/toast, variety of cereals/porridge the variety was unbelievable. I would not stay anywhere else but here when I come into town Thank you Best Western! yogurts/ fruits and fruit salads,

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We appreciate your kind words, and hope that you will return - soon and often.

I am a loyal Best Western member, and have always had a great experience at either of the Best Western hotels in Thunder Bay. Conveniently located 5 minutes away from the airport, and its location is convenient for everything you need.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. We hope to see you in the New year.

Not my first visit to this location, clean rooms, helpful staff, reasonable rates for a location close to the airport....and yet very quiet. Stayed on the 3rd floor, close to exercise room and breakfast room. Just there for a short night stop-over, but will be back again in the future.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning to the Best Western Crossroads. We are pleased that you enjoyed your stay. We look forward to your return visit. Stuart, GM

We arrived with an oversized cooler which NEEDED to be kept cold....thinking we would replace ice as needed. We were so grateful when the front desk offered to take our large cooler and keep in in the back fridge!! AND...our flight didn't depart until 4pm, checkout is 11am.....but they kept our cooler until we picked it up at 3pm. The most friendly employees imaginable. We have stayed an numerous hotels/motels/resorts and I can honestly say....these employees were Super Stars!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am pleased that you enjoyed your stay with us. We hope that you will return, soon and often. I am pleased to read that we were able to assist with your cooler. Stuart, GM

The Best Western Crossroads is located near the bus if you do not have a car.The front desk staff are really great.As a Senior they helped with the bags too.The Breakfast buffet is good.The first morning I over slept and I have a medical condtion and a fine Gentleman from the front desk brought me food.The Housekeeping was great.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return soon. Stuart, GM

Was here for a few days business in October. Nothing bad to say...well, one small thing. Maid service neglected to remove used soap bar and shampoo container from shower stall shelf...I can see someone getting really put off by that....me...meh, not really acceptable but everything else was clean.,.they missed it. Mattress very comfy, great wall mounted temperature control..i.e. quiet and automatic, not those window units that always blow and always loud. TV was really good quality and great size. Breakfasts were fine...have had better but hot eggs and bacon/sausage, no issues. Good location, near airport but not loud although better to get a room not facing main street..could hear traffic a bit but not much.

I was very impressed by the service here. The staff was incredible during a difficult time for me. They went above and beyond to make sure I was able to make it to my grandmother's funeral. Also it was the best sleep I have had in years!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Bay Crossroads. We are pleased that you had a good sleep during trying times I hope that you can return under better circumstances. Stuart GM

Location in city, very convenient. Were able to easily find our targets. And the information brochures available were very helpful. Thank you. Will most definitely select this accommodiation on our next visit to Thunder Bay.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your visit and hope that you will return, soon and often.

We've travelled across Canada and have stayed at many places that include breakfast...this place had the most clean dining experience. And it was nice and quiet and had many choices. Keep it up Best Western, this is a huge bonus for you! The welcome was warm and friendly upon checking in, and we didn't feel rushed. Lobby was spotless. The room and bathroom were clean and had plenty of space. The airport is a little close, so it can be loud, but we didn't notice it in the night. The location is otherwise great, lots of restaurants to choose from all within walking distance, and close to the Trans Canada hwy. We went across the street to a place called Naxos, and although it was extremely quiet here (it was late) food and service was fantastic. We are very pleased with our experience here and plan to explore more Best Western hotels in the future.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for writing those kind words. I am very pleased that you liked our hotel, and hope that you will return soon, and often. Stuart, GM

Clean room, ample space, quiet environment, convenient location, great restaurants and grocery stores nearby, only few minutes from the airport, very friendly staff and delicious breakfast with a wide variety to choose from.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Bay Crossroads. We hope that you will return soon. Stuart, GM

We were traveling back home to Calgary and were fortunate to get a room at this hotel. Thunder Bay hotels are often sold out. The staff, especially Tracey, were very helpful with our reservation. The hotel is very conveniently located with plenty of parking. The room was well appointed, quiet and clean with a comfortable queen bed and pull out sofa. Breakfast was good but I missed having the scrambled eggs option. Having a microwave and fridge in the room is very helpful when you are travelling. I highly recommend this hotel.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed our hotel, and hope that you will return soon, and often. Stuart, GM

The room Was good but our neighbor was loud and ubiquitous, so didnt get much sleep. Food was ok the omelette looked weird and not much to choose from. Didnt get to check in until after 2pm cause room wasn't ready.

I had a great stay at the best western hotel in thunderbay Ontario canada I would definitely stay at this hotel again and thankyou bestwestern for a great breakfast and I like the rooms in the hotel..

the front desk staff were very pleasant, helpful and cheery. The hotel was spotless overall and the beds amazing. Definately would highly recommend this hotel! the hotel was close to the airport and great restaurants.....highly recommended.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Bay Crossroads for your recent stay in Thunder Bay. I am pleased that you liked our hotel, and hope that you will return soon ( and often)

Pet Friendly Hotel with room doors to the outside, so you can get your pets outside without adventures down the hallways. The staff was pleasant, located just off the highway if you are traveling through and need a quick stop for the night, and don't want to end up down town. Prices were far more fair than the other Best Western in Thunder Bay. I guess that has to do with the age of the building, but the building is clean and we had no issues during our stay.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that both you and your pet, enjoyed your stay.

Rooms are always super clean. Staff exceptionally helpful Would definitely stay again. They donate and support to the Royal Canadian Legion. Breakfast is is always good and fruit is very fresh. Staff goes out of their way to make you feel welcome

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am so pleased that you enjoy staying with us. We hope that you will return soon, and often

I just had to make a reservation for my son who is driving across Canada and will be stopping in Thunder Bay for the night. I had the opportunity to speak with Sarah at the front desk who was an absolute delight to deal with. There were a couple of things that were out of the norm and she was very professional and provided all of the information I required to complete this reservation. The Hotel Industry could use more Sarah's

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. Thank you for the kind works. I am pleased that Sarah was able to assist. Based on your comments, I believe that you liked our hotel. Although your 1 out of 5 score indicated that you did not. Stuart, Gm

Staff is always great at the Best Western in Sioux Lookout. I return every month for work and it feels very welcoming. Just let them know what you need and they'll make it work for you. And the place is always clean and kept in great repair.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with the Best Western. Although I have not had a chance to stay at the Best Western in Sioux Lookout, I have heard good things. Please stay with us in Thunder Bay when you have a chance ( where your comments were posted) Stuart, GM

Excellent location for our needs.. Very clean room. No problems at all. Would stay again if we are in the area. We have stayed at this location in the past. Good breakfast. Carin staff who were very helpfull for directions to gat around Thunder Bay.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing our hotel. I am pleased that you enjoyed our property, and hope that you will return - soon and often. Stuart, GM

This hotel is not at the level of a standard Best Western. Save yourself the experience I had and stay elsewhere. We usually stay at Best Westerns when we travel and we have an expectation of excellent rooms and a good experience. We didn't have this in Thunder Bay on top of the poor experience this room was one of the most expensive on our trip.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am sorry that you did not like our hotel. Most people do. We compare and adjust our rates constantly to be competitive with our neighbouring hotels. This week the demand of the hotel rooms in the city was extremely high, hence the rates were increased.

We enjoyed one night at the Best Western Thunder Bay Crossroads hotel while travelling across Canada. It was close to the highway, offered free parking, wifi and breakfast, but did not offer a pool. Our room also included a coffee maker, fridge and microwave. The rooms were clean and comfortable, and the breakfast was hot and substantial. I would stay here again.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you liked our hotel, and hope that you will return soon, and often. Stuart, Gm

As always, a great stay was experienced at the Best Western Crossroads. Right from the check-in to the check-out, all was smooth and hassle free. My room, was clean and modern. The best part about staying at the Crossroads is the cliental, the hotel is never noisy at night.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. We hope that you will return, soon, and often Stuart, GM

Got in late, but still enjoyed a great nights sleep and hot breakfast in the 3rd floor. Staff were very warm and professional. It's right off the highway so you don't have to drive through the city. Gas stations, banks and coffee shops close by.

Was planning to pay cash for the room, but they still needed to put a hold on my credit card for the entire price of the room in case I didn't pay. How is that possible if I have cash in hand to pay for it? I understand the need for a credit card for incidentals, but usually it's 50$ not the entire price of the room. WHICH I WAS PAYING IN CASH. The 2 people working the front desk should not be working in hospitality. Not a fan of the 3/4 used toilet paper rolls, kinda gross. One good thing the beds are comfortable. I will try to avoid Best Westerns after this.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am sorry that you do not approve of our payment/security policy. Each Best Western is independently own and set some of their own policies. Our hotel, like most major hotels in Thunder Bay require a valid credit card to check in a guest. You can pay by cash but we need the equivalent of one nights stay as a security deposit. I am pleased that you liked the beds.

This is a clean, modern and very comfortable hotel. The rooms are large, bright and well appointed. The location is convenient for getting off, and back on, the highway. The location is also the cause of our biggest complaint. The hotel is located at the junction of two major roads and the traffic noise is significant. It is also located very near the airport. Depending on which way the wind is blowing you are either on the take off path or in the back blast area of jets taking off. Just as we arrived there was a horrific roar which brought guests out of the hotel to see what was going on. The noise lasted for at least a minute. It was the noise of a large jet aircraft taking off in the opposite direction. This is in no way a reflection of the staff of the hotel who were courteous and professional at all times. We are used to RVing and camping between interstate highways and railway tracks so we always travel with ear plugs - we used them last night.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning. I am sorry that the airport, seemed noisier than normal. Our rear facing rooms would be a quieter option.

Stayed here last night on our path to B.C. very clean, comfy beds, and good shower. Breakfast room was nice and big, make your own waffles, sausage and eggs and also cold breakfast options. Would def stay here again.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
We know there are a lot of hotel choices in the city. We appreciate the fact, that you chose us. We hope to see you again, soon. Stuart, GM

All we wanted was to get some sleep on our long drive. Hotel is very conveniently located, and it is exactly the motel we needed with the car parked next to our room. But we could not sleep at all: noise from some pipes, sistema turning on and off all night, rumbling, shaking, hissing.... the service desk was not even willing to make any comments when I mentioned the issue in early morning. Not even a standard Canadian “I sorry”. Poor service and poor quality of rest. The rest was ok.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Guest satisfaction is paramount. I am very sorry to read that a noise disturbed your sleep. I suspect it was an Air Conditioner unit, but as I do not know the room that you stayed in I am unable to determine for sure. If you contact me with more information I would gladly investigate to try to prevent a reocurance stuart.crossroads@shaw.ca

This hotel was clean. Had all the amenities. Very helpful staff. This was one of the nicer stops we had on our move across the country. Would 100% recommended this hotel in thunder bay. Breakfast had awesome waffle toppings

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed our hotel, and hope that you will return soon, and often. Stuart, GM

This hotel still has that "new" hotel smell. It's a few years old but it is still clean and tidy and "like new". It's my first choice when I pass through Thunder Bay. The beds are very comfortable and the building and surroundings are very clean and tidy.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for those kind words. For a hotel to still have the " new " smell after 45 plus years in nice to hear. We are continually upgrading/replacing/repairing. We hope that you will return soon. Stuart, GM

This is the only hotel I use in Thunder Bay. The staff treats me like family. I always enjoy the quiet of having a ground floor room at the back. The Crossroads is my home away from home!! The breakfast just gets better all the time too....

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for those kind words. I am pleased that you think of us as your " home away from home" We are always trying to improve in order to keep current. I hope that you will return soon, and often. Stuart, GM

Always a great experience, I am a loyal member and receive all the emails and such. Good deals and good place to earn reward miles. Very close walking distance to any type of food you and looking for.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning. I am pleased that you enjoy staying with us, and hope that you will return soon. Stuart GM

I usually enjoy staying at this hotel and have really never had any problems there. The rooms are comfortable and the breakfasts good. However, on this stay, I found chip crumbs in the bed. I was not impressed. Luckily there was another room available and I was moved.

Our go-to hotel while in Thunder Bay. We frequently make numerous trips there during the year and always stay at the BW CrossRoads. Staff are friendly and helpful, rooms are clean and comfortable. Highly recommend the suites or Executive rooms. Breakfast is hot, filling and tasty. Stuart the General Manager is always helpful and takes pride in this establishment, and it shows with his staff as well. Always looking forward to returning.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning, and for the kind comments. We hope to see you soon. Stuart, Gm

A pleasant stay - practical, clean and handy to the airport. The manager Stuart went above and beyond not once but twice with my stay. I was having trouble with retrieving data and printing for a presentation and he saved the day! On my departure date the cab company (Roach, don't use them) never showed up. Stuart kindly brought me to the airport in a snow storm. Breakfast was a nice surprise and the view of Mount McKay was appreciated despite looking at other businesses. Housekeeping staff wonderful. Front desk young people will grow in their customer service skills (nuances, difficult to train!) but I would still give this mid range hotel a 5 out of 5.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for the kind words. We hope you will return soon, perhaps on a sunny summer day. Stuart, GM

Stayed three nights April 23 to April 26. Comfortable, very clean room, excellent beds, good selection of TV channels, fridge and microwave in room. Service was excellent, friendly and efficient. This hotel is in a very good location with access to expressway and several fast food outlets, two Chinese take-aways, pizza, McDonald's and A&W just down the street. Also Joey's fish and chips, very very good. The airport is five minutes away, so there are planes coming and going, but didn't bother us and its quiet during the night. Really enjoyed our stay and will definitely be back. Stuart and Hilary.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We really appreciate your kind words, and hope that you will return soon, and often.

Excellent front desk service. Perhaps another category for "What sort of trip was this?" The last 3 trips were for medical appointment. Perhaps could add a few features to "handicap" rooms.Add this category,.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you again, for staying with us. We hope to see you again, on a pleasure trip , next time.

Very clean hotel, easy check in and check out, friendly staff, breakfast provides large selection of food choices, room was very spacious, bed comfortable, we prefer to stay at this hotel.Highly recommended.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us again. I am pleased that you enjoyed your time with us, and hope that you will return soon, and often. Stuart GM

Once again looked after our needs in a caring fashion! Enjoyed our stay and was completely satisfied! The breakfast has a great assortment with a caring person to aid you on your selections. Close to the airport for easy access - provided free by the way!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and for the kind words. We hope to see you again soon. Stuart, GM

I wanted to pay cash or debit visa for my deposit but was told by the girl at the front desk they do not do that she then proceeded to ask me if I wanted to cancel my reservation and would not even try to come up with an alternate payment plan. She was rude. I don't like to use my credit cards for this as it takes them up to a week to put the money back on my card. The next guy I dealt with was able to help me out. (He was a little nicer) Thou I had to call someone to try and fix it first. I don't mind paying for a deposit and would gladly do it with my debit card and have it replaced the next morning. I have done this at other hotels with no problems.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. Unfortunately we require a valid credit card to check in. We do accept deposits. Guests may pay via cash or debit on check-out. Credit card holds are released by us upon departure, although the banks may take a few days. I am truly sorry, if any of our staff appeared rude, by enforcing this requirement.

Was extremely handy for our pup they had pet friendly rooms with outside door access, very clean and comfortable, close to all food chains and local necessities, would highly recommend, good value for the price

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you staying with us. I am please that both you and your pup enjoyed the stay. we hope that you will return soon, and often Stuart, GM

rooms clean and beds comfy....front desk staff top notch...perfect location to airport and job sites....great Hotel for the money...breakfast was great with a good choice of food,,,decor has been updated and looks good

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay, and hope to see you again, soon. Stuart, Gm

Staying at the Best Western is always a great stay. The rooms are comfortable and clean. The internet works flawlessly and at high speed. The best part is the the continental breakfast, there is a good selection that makes a great start to the day.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We are so pleased that you enjoy our hotel, and hope that you will return, soon and often Stuart, GM

Booking n was very quick and I was upgraded to a King room. The front desk staff and I are have met a number of times in my previous stays and make me feel like I'm home. The rooms were very clean and nicely appointed with a very comfortable bed and firm pillows. The tv stations have just been switched over to HD giving a very clear picture and sound. The room includes a safe if required for securing valuables. There is a coffee maker in the rom and another selectable coffee maker by the front desk that dispenses coffee, mocha, not chocolate and so on. A nice bonus. There is no restaurant on site, but there are a number of restaurants and bars within easy walking distance as well as a shopping mall just over the highway, with a new LCBO with excellent selection. There is also a Creek with river bank walking trails about a quarter mile away. One of my favourite smaller hotels in the city to stay at.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying choosing the Best Western Thunder Bay Crossroads. I am pleased that you liked our property and enjoyed your stay. We hope that you will return soon, and often. Stuart, GM

Every year we go fishing in northern Ontario we spend our first night at this motel. Crossing the border at Pigeon River this is a very convenient spot to spend the night. There are many restaurants conveniently located. They have a very nice breakfast available. The rooms are always clean and they have coffee available in the lobby 24/7. Will return this year again.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing the Best Western, Thunder Bay Crossroads. We are pleased that you enjoy staying at our hotel, and hope that you will return, soon.

excellent stay-rooms very comfortable.TV guide on screen in room not like @ home for channel selection. Weather was terrible in the city (snowfall). The parking lot was cleared rapidly(twice) during our stay at BW Xroads.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We are pleased that you enjoyed your stay. Our TV channel selection will improve even more by the end of the week. We will be changing over our system to HD channels Stuart, GM

This is a well managed hotel. The staff are friendly. I had the pleasure of chatting with a few staff members who were very helpful and made my stay that much more enjoyable. Location is close to amenities and located right off the highway for ease of access.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you again, for staying with us. We hope that you will return soon, and often

We have been loyal customers at Crossroads for at least a decade . It's our hotel of choice when we visit the city. It is economical, clean and allows our pet when we have to travel with him. The hotel location is optimal for most of our needs close to our son, close to the airport and with the Highway being only yards away easy to travel anywhere in the city. As a bonus for those with back problems the beds are very comfortable.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. I am so pleased that you like our hotel, and hope to see you again, soon. Stuart, Gm

As per usual, Best Western Thunder Bay Crossroads provided a comfortable stop-over. Free parking and a nice breakfast in the morning. Staff was helpful and friendly. Internet worked flawlessly. Highly recommend.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We are pleased that you enjoyed our hotel, and hope that you will return, soon and often. Stuart, GM

This is by far my favourite hotel when driving across northwestern Ontario. The location is perfect for doing anything in the city. There is a gas station exceptionally close and a Pizza Hut is within walking distance. The hotel is so comfortable with abundant parking. The beds are terrific, and the morning breakfast is huge. Access to Arthur street is immediate yet the hotel is incredibly quiet; access to highway 17 is easy and only minutes away. Definitely my go-to while in Thunder Bay!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and taking the time to post a review. I am pleased that you like our hotel, and thank you for the kind words. We hope that you will return soon. Stuart, GM

Great hotel, staff were friendly and very helpful. Recommended an awesome restaurant, (best Chinese we ever had!) . Drive up our door to unload, spacious room and great amenities. If ever we go through again would definitely stay there again. Thanks guys for the wonderful memories!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am so pleased that you enjoyed your stay, and had a great meal in the area.

Unaccommodating for large bookings Clean hotel, comfortable beds. But if you are looking to book the hotel for 40+ employees, the hotel is unwilling to adjust the morning breakfast time by 15 minutes. In order to meet timings we were required to leave the hotel at 06:30, thereby missing the complimentary breakfast (but still billed at a prenegotiated rate) Front desk was unwilling to entertain the idea at all. In order to meet timings we were required to leave the hotel at 06:30, there by missing the complimentary breakfast. Will not be booking here again for long term projects, nor will I recommend it business associates. Its disappointing. Comfort Inn across the street adjusted their timings to accommodate some associates staying in their hotel. So the idea isnt too outlandish

Good clean well looked after hotel. Only minutes to airport. You might want to ask for a room on the east side so you are not woken by planes taking off in morning! Service fast and friendly. Good hot breakfast included. Fitness room but no pool.Overall good value for price!

The hotel is very clean, rooms are quiet, the bed was very comfortable, the staff is very professional, polite and efficient. The breakfast could be updated slightly (just a traditional complimentary breakfast). The fitness centre is satisfactory, minir improvements and it would be great for a hotel. Definitely would stay here again and again.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for your comments. We are continually renovating and making improvements. We do have a number of hot items on our buffet, in addition to the regular continental items. - make your own waffle. - we rotate between - scrambled, eggs, western omelets, and French Toast - we also rotate between - sausage, bacon or ham. Please send any suggestion to crossroadsbw@shaw.ca

I have spent several days each month in Thunder Bay for years now on business. Crossroads BW has always been consistent, clean, and reliable. Staff are friendly, and like family. I know what I am getting before I go.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning to the Thunder Bay Crossroads. I am pleased that you enjoy our hotel, and hope that you return soon. Stuart, GM

While passing through Thunder Bay the Best Western Hotel caught our attention. Never had a bad experience staying at any before. Checking in was easy and staff was very friendly and help full on restaurants info etc. our room was ground level and was able to back up and park right at your door. Big bonus, no need for a cart and for the elderly. The WiFi worked excellent, the Room was very clean, shower was very clean and water pressure excellent. Little problem getting tv remote to work but front desk attendant came right away to solve a simple battery replacement. Continental breakfast was good, cheese omelets, sausages, waffles, eggs, fruit, etc. it's all you need and was very nicely displayed. Very maintained Hotel and Easy to find while traveling. 2 thumbs up and great job.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Bay Crossroads. I am very pleased that you enjoyed our hotel, and hope that you will return soon. Stuart, General Manager

Stayed here for two nights - while recovering from horrible flight times! Really easy to book a group booking with GM - Stuart. Front desk service was friendly. Breakfast included was plenty and well done! Beds were comfy and pillows were nice. Good showers! Thanks :)

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am pleased that you enjoyed your stay with us. We all hope that you will return soon.

very clean, staff very friendly, good size and cozy room for the price, breakfast was nice just a bit early for a night traveler as me, it is easy to find and the price as I say is not bad really affordable

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Bay Crossroads. I am pleased that you enjoyed your stay, and hope that you will return, soon.

Perfect location while travelling. Close to everything. Close to airport and TransCanada. Very pleasant staff. Helpful and knowledgeable. Even have microwave dinners onsight if in a rush. Breakfast is excellent.

We stayed here on our way east. Check in was convenient and easy. Prices are comparable to other hotels in the area. The hotel itself is very clean and modern. The bed was very comfortable and the room clean. Complimentary breakfast was included and there was many delicious options that we enjoyed before going back to travel. My family stays here on their way out west and we will definitely book again on our way through Thunder Bay in the future!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed our hotel, and look forward to your return. Stuart, Gm

Spent two nights here, very clean. Great breakfast, room was roomy, nice bathroom set up. It was nice to be able to park outside our door to easily carry luggage in to room the location was on outskirts of all main travelling roads in Thunder Bay .Another great Best Wester Hotel.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return soon.

We stayed here recently to make catching an early morning flight a little easier to accomplish. Very close to the airport (perhaps a kilometre), also to many restaurants and variety stores. Most needs can be met within a very comfortable walking distance. We had a double queen, room was very spacious and clean. Work desk and free wifi (good, strong signal) are provided, as is a decent hot breakfast at no additional charge. Beds were very comfortable, good linens and amenities. Price seemed fair.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay.

First time I have been back to this hotel in 3 years. Desk manager still recognized me as soon as I walked in. Great start.Check in was smooth and error free. Room was still as clean and in the same condition as it was 3 years ago. No visible deterioration. Nice to see.Bed was very comfortable as were the desk chair and sofa. Bathroom was clean and everything worked well.Internet was stable and fairly fast. Lots of free parking and close to the airport and other amenities.Still my go to hotel in Thunder Bay!!!

Rooms are good and include microwave and fridge (ours even had a small freezer). Breakfast has lots of choices, too. Just wish the beds weren't so soft and mushy. Would like a firmer mattress for sure.

Very clean hotel, friendly staff, excellent breakfast selections and service, rooms very clean and beds comfortable. great location.quick and easy check in and check out process.convenient refreshment area (coffee, tea and hot chocolate) with in room coffee machines and refrigerator.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We are so pleased that you enjoyed our hotel. Please return soon ( and often) Stuart, GM

Second visit - first this past winter Will come back. Very helpful and friendly staff from check in host, check out hostess, cleaning staff and breakfast buffet staff Clean, comfortable and reasonable price My only request would be to have cutlery available to accomodate the shortcomings of nearby takeout issues

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning to our hotel. I am pleased that you enjoyed your stay. We normally have cutlery available at the front desk for those takeout short falls. Stuart GM

Really nice hotel but a bit on the expensive side. Stayed one night while heading to the Maritimes from Edmonton. Got in late (around 11pm). Room was so spacious, had a king bed and could easily fit another queen. This was perfect as out 1 year old had been in the car for about 11hrs that day. He had a lot of space to crawl and walk around after the long car ride. The room had a bathtub ( I note this because the hotel we stayed in the night previous was a walk in shower only). The tub was spotless… seriously, not even water spots on the tub fixtures. The hotel has complimentary breakfast and a high chair (the cushion was torn in several areas) The little one didn't care though, he loved the yogurt and waffles. This hotel does not have a pool but given how late we got in and early we left, we wouldn't have had time . Would stay here again if doing another road trip.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay. I will have a look at that high chair with a torn seat and either replace it or get it repaired. Our rates do fluxuate depending on the demand in the city. We are in a very season, and subsequently our rates are higher now. We do check our competitors rates daily to ensure that we remain competitive.

I stayed here with my husband for 6 nights with our dog. This hotel is very clean and quiet if you stay in the back rooms. Last time I was here the wifi sucked. It was clearly not working then and has been fixed as there were no issues whatsoever with it. The staff are extremely friendly and will bend over backwards to help you. I actually didn't want a ground floor room even though we had our toy poodle with us and they moved us no problem. The free breakfast is really good with ample choices and quantities of food. The beds are super comfortable and my husband is quite picky. He was quite impressed with this place for the money and so am I. I wouldn't hesitate to come back to this hotel again. You can walk to restaurants and lovely residential area with walking/bike path beside it for walking too. Gym facility although small is a bonus!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning to the Crossroads. We appreciate your kind comments and hope that you will return soon.

Entirely adequate in most respects and excellent in some, notably breakfast, which was free. As a result of the first night's experience, we added two more nights. We would look for a Best Western in future trips

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. Stuart, GM

Worst hotel stay ever. Just felt gross the whole time and beds were terrible. Light peered around the door from hallway which lead to no sleep. Room temp was up and down. Air conditioner was really loud I would not recommend staying here

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for taking the time to post a review. I would have preferred if you had spoken to me directly. Everyone is entitled to an opinion, and I am glad that most of our guest like our hotel. I will investigate your concerns.

I was here for 3 nights in May,2018. The rooms were average and had been updated. The location was good as it was close to the airport. The breakfast was fine with a decent selection.The staff were friendly and went the extra mile.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return, soon.

A great location close to hwy 17. Pet friendly and staff made a big deal about my dog. A bit noisy as my room 102 was close to the front desk. Breakfast was good. Overall grade is a c+ I would stay here again

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We will have to assign you a room farther down the hallway next time. The room closest to the lobby can be noisy at times. Stuart, GM

Stayed one night at this Best Western and I had enough. My room was on the first floor facing the busy road...super loud at night. Our room was older and outdated. I've stayed in better best western hotels... I wouldn't return.

We were there for the Thunder Bay vintage car rally-staff did everything possible to make our accommodations clean and comfortable. Food was great, location perfect to see the sights. Great for families!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am pleased that you enjoyed your stay with us. We hope that you will return again soon, and often. Stuart. GM

Your hotel was very good close lots of stores Walmart,shoppers drug mart,gas stations and restaurants. The room was very comfortable and quite . The breakfast was very good the room was set up very good selection of food and the help in breakfast room was very helpful and friendly

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return soon. Stuart, GM

Thank you! Everything was great! It was all good and definitely great. Wow. What a time. Great breakfast. Great beds. Great fun. You won't be disappointed. I would live there if I could. Alas, I had to go home after only a short stay to visit family in Northern Ontario. Thank you soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo much.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am so pleased that you enjoy staying at our hotel. We hope that you will return soon, and often. Stuart, GM

Convenient location to airport. Friendly check-in Rooms very clean As a bonus we had a birds eye view of the CF-18 doing maneuvers at the airport. Would recommend this location to anyone travelling to Thunder Bay

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope to see you again soon. Stuart, GM

Love this place!!! They treat me like family!! I stay here often..... highly recommend....If your travelling with a pet, you wanna stay here. When I stay here alone I feel very safe to go for a walk around the area. Lots of good places to eat within walking distance.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us and giving us such nice comments. We hope that you ( and your pet) will return soon. Stuart, GM

We always stay here each year for the special Olympics bowling tournament with our son. The bowling alley is just across the street from the hotel and so is convenient. The morning breakfast is always good and the rooms are well maintained with friendly staff .

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us again.. I hope that everyone had a good time at the bowling tournament, and that the entire trip was a success. Stuart, GM

My go-to for business in TB. I have visited many times over the years. Always and excellent experience and the breakfast is quite decent with a change-up every day. They pay the cab to, and from, the airport..a nice touch!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning. I am pleased that you like our hotel. We are pleased to be able to pay for the taxi to/from the airport. As a small hotel we are unable to run our own van, but find the taxi company a decent replacement. ( lately we have found that the taxi service is not as prompt as we would like and our hotel association has been attempting to get a solution)

I like this hotel. I choose to stay at these brands of hotels quite often for business. I have stayed at this hotel a number of times and it is always a quality experience. The staff are friendly and accommodating, the breakfast is good and the rooms are clean. I would recommend staying here for business.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. I am pleased that you enjoy our hotel, and hope that you will return soon. Stuart, GM

We got to the hotel late that night and the front desk staff was very accommodating. They made us feel very welcomed and ensured that our stay would be nice and it was! If you are looking for a hotel after a very long days drive like we were then this is the place for you.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am please that you enjoyed your stay, and that our staff made you feel welcome. I hope that you will return soon and often. Stuart, GM

My wife was skeptical being Thunder Bay and past experiences. Check-in went well. Up to room and comments from everyone how clean and fresh it was. large empty fridge. enough plugs to plug and charge all the electronics (2 kids, 2 adults with multiple devices each) The free breakfast got the second set of comments. Everyone surprised at how good everything was. Choices for everyone from eggs different each day plus boiled always available, a meat with that (bacon, ham, sausage), quaker oats, cereals (including the sugary fruit loops for kids), coffee, fresh juices (orange, apple, pineapple), bagels, white, rye and some "healthy" grain style, english muffins all for toast, croissants, various pastries, etc. I've probably forgotten some items too. in shower, no shortage of hot water, nor pressure. other little kudos for them - ordered takeout at nearby restaurant to find out no cutlery, front desk accommodated. car rental forgot a brush (and boy was it needed), front desk once again accommodated. everyone on staff friendly from everyone at front desk, to breakfast "manager", cleaning staff, even staff cleaning snow outside. Won't hesitate to stay again. Only thoughts - for someone handicapped and needing the wall support bar might find the toilet paper dispenser in the way as it was mounted in our room right over top of the handicap bar. other thought is the waste with plastic utensils - kids broke a couple knifes and forks each meal - maybe a dishwasher would be more environmentally friendly - just nitpicking

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
We are so happy that you enjoyed staying with us. Hopefully that the next time you pass through Thunder Bay, the sun will shine and the grass will be green. Stuart, GM

Many thanks to Norman for his kindness. Enjoyed the variety in the complimentary breakfast. Conveniently located close to the airport, and clean. Friendly, hospitable staff. Easy access to restaurants.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your visit.

The rooms were clean and staff very friendly. We met Norman he was so great to us and made us feel so welcome. Thanks Norman! There is a free breakfast every morning and it wasn't just coffee and sweets.

Stayed twice. Once was cleaner than the other but it was never dirty. The bottom floor has the direct outside entrance so it is very convenient for us pet owners. Close to everything. Staff is nice. The free hot Breakfast is better than average. Would definitely stay again and recommend.

I like to stay at this Best Western hotel because it is close to the edge of the city, close to the airport, close to restaurants, I can call and ask for a specific area of the hotel I'd like my room to be located at, and it's a good price.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time to post a review. We appreciate your continued business, and hope to see you again soon. Stuart, GM

My go to place in Thunder Bay when I have my dog with me. Reasonable rate and only 15$ pet fee. Also ground floor, room to the parking lot is handy for the dog. Clean hotel, friendly staff , close to restaurants. Order your airport shuttle earlier than you need it, They use taxis and there is a shortage of them in the city so they can be late.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, again. I am pleased you enjoyed your stay. Stuart, GM

All good except for the room 122 that had dog hair all over the 2nd bed....they changed us for 124...all ok. Breakfast was excellent helpful staff...good sleep...asked for a quiet room and was real pleased with it.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I know we will see you again very soon. Very sorry that the staff missed dog hair. Although we are a pet friendly hotel, we strive very hard to remove all signs of previous pets. Stuart GM

We have stayed at this location many times over the years and they have always been accommodating to our needs. Our little dog is always welcome here. and best of all the beds are extremely comfortable.

B/W Crossroads is a clean, quiet & comfortable Hotel. All the employees (front desk, maids & breakfast hostess) are always friendly, helpful & professional. The qualify of the "Rewards Program", B/W Crossroads and the staff are why we try to always stay there. If there are no available rooms, we'll stay at B/W Norwester, which also provides us with quality service!

My room on the third floor away from the elevator was perfect until i noticed the Arthur Street traffic~it didn't stop. The room was large a outdated but good enough for 1 night. The shower was not cleaned properly as there was residual hair on the shower walls~ housekeeping could be heard early in the morning wondering if rooms were checking out....there is a gym as well as breakfast room on the 3rd floor.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for taking the time to write a review. The traffic on Arthur Street can be very busy at times. For those light sleepers, I would recommend rooms at the back of the hotel. We are currently doing a number of upgrades to the hotel. Carpeting for the hallways is on order, and should go in next month. All the furniture on the 3rd floor will also be replaced this year. We have recently changed all of the hotel room door locks with the most up to date and reliable available. We have also replaced all of the tub surrounds on the 2nd floor, all televisions, 3rd floor in-room lighting, all telephones and lobby tile. We have started on a landscaping project and will complete it in the spring. We are also scheduled to re-do our entrance way, replace all the pictures in the building as well as the flooring in the breakfast room and fitness area.

We always stay here. No pool - no kids running around. Excellent breakfast - close to airport.- clean - updated - close to restaurants , Reasonable room prices - Good access to the city yet on the edge.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. I am so pleased that you enjoy our hotel. We are in the process of doing a number upgrades to the hotel. We have recently painted the building, replaced all the room locks and phones, upgraded lighting, re tiled 2nd floor bathrooms and the lobby. We have hall carpeting on order and will be doing that in Jan/Feb as well as the flooring in the breakfast and fitness rooms. We have recently planted a number of trees out front and will be adding flower beds in the spring. We will also be replacing all of the furniture on the 3rd floor, and doing major upgrades to the hotel entrance. We hope that you will continue to return and watch us change. Stuart. GM

This is a nice hotel close to the Airport and the Trans-Canada if you're driving. It has main floor interior/exterior entrances (always a bonus feature) but an elevator if you're staying on an upper level. The room was clean and reasonably spacious. Hot breakfast options are available beyond the usual continental fare and after a month on the road and eating many complimentary breakfasts along the way, we thought it was far above average. It's on a busy thoroughfare close to many malls and there are a number of fast food options nearby. If you're interested in upper scale dining, it appeared that most of the nicer restaurants are downtown, perhaps 7-8 Kms away. All things considered, we thought that this place was very good value for the buck.

The BW Crossroad is well positioned for those with early flight departures from Thunder Bay International Airport, providing the right amount of amenities for a reasonable price. Staff are friendly and the rooms are clean, functional and modern!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you enjoyed your stay, and hope that you will return again, soon. Stuart, GM

The online check in and booking was easy and efficient. The staff greeted me in a professional and friendly manner. Breakfast was served up in the morning hot and fresh and staff made sure that everything was replenished as it was used up. My room was quiet and comfortable and the bathroom was clean and well stocked with towels and soaps. A taxi was arranged to take me to the airport with the fee covered by Best Western Crossroads

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you enjoyed your stay, and hope that you will return again Stuart, GM

As always the room was clean and quiet. We parked right outside our room which was nice as were were driving a 26' Uhaul. It is so nice to have breakfast included when staying at a BW. They always have a nice variety and you can take a coffee and some fruit to go.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We hope that you will return soon. Stuart, GM

Clean , quiet and convenient location. Drive up rooms available, I prefer the rear of the building as it is very quiet in the back. Check in and out was quick. Rooms were very clean. Breakfast was ok, lots of choices

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. The ground floor rooms seem to be very popular with many of our guests. We hope that you will return soon, and that we have your ground floor rooms available. Stuart GM

Awesome facility....Great food, great rooms and Alex at the front desk was most helpful, pleasant and accommodating.Central location and close to a lot of amenities. I would definitely stay here again if I were going through Thunder Bay. Highly recommend this hotel. Nice & clean...very pleasant experience. Breakfast included which was lovely.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for those kind words. We work very hard maintain our building and have been completing a number of upgrades. We have recently replaced all of our phones, televisions, guest room locks, hotel lobby flooring, and room lighting. We will soon be replacing all of the hall carpets, installing laminate in the breakfast room, and a rubberized flooring in the fitness rooms.. We have also just planted trees out front and in the spring we will had 3 raised flower beds. We hope that you will return and watch us continue to improve. Stuart GM

Excellent stay. Clean room. Breakfast was decent. Friendly, hospitable staff. I would stay here again as I enjoy the complimentary breakfast and the hotel location is close to many amenities. The parking lot entrance and exit is a bit of trouble but with the help of one of the front desk personnel we were able to circumvent the issues during rush hour.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay, and that the staff were able to assist with directions. At times the road in front can be very busy. Making a left turn can be difficult. At lease guests have the options of exiting through our side entrance, going around the block and then using traffic lights to make the left turn. We hope that you will return soon. Stuart, GM

Well it was a last minute flight back home to Thunder Bay, and a late arrival to the city. My husband and I opted to stay at this Best Western as it is located on the corner of the Expressway and Arthur Street instead of waking up my elderly parents. After collecting our luggage at the airport, it was a short five minute taxi ride to the hotel. We were pleased that the BW covered the cost of our taxi ride from the airport to the hotel which was nice! By the time we checked in and got to our room it was after 1am; I did take some pictures before we went to sleep. The room was clean, quiet and comfortable as expected at a BW. We enjoyed the selection of the free breakfast and the hotel even covered the cost of our taxi back to the airport to pick up our rental car. Thanks Best Western!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay and hope that you will return soon. Stuart GM

Always a great stay and you'll always go back. The rooms are clean modern and you always get a good nights sleep! No matter what the reason for your stay , It is always a pleasure to stay in this friendly hotel!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you like our hotel We have recently completed a number or renovations and have many more planned. We will soon be replacing all of the hall carpets, installing new flooring in the breakfast room andfitness area, replacing all of our 3rd floor furniture and will be starting on a large landscaping project Stuart GM

Best Western Crossroads, Thunder Bay, ON, we have always experienced excellent service and friendly outgoing staff. Breakfast included, excellent choices and service. Excellent location and very clean.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time to post a review. I am pleased that you enjoyed your stay, and hope that you will return again, soon. Stuart, GM

This hotel was at a very good location for leaving in the morning. Close to the airport for easy access for any flights. The breakfast area was clean and well supplied. Staff at the front counter very very helpful. I appreciated the extra efforts the front counter evening staff went above and beyond my expectations. The exercise room looked great but just no time. I will visit again when in the area if needed.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for writing kind words in your review. I am pleased that you enjoyed your stay. I am pleased that you liked our exercise room. It will be receiving some upgrades in the very near future. We have new lights, and a rubberized flooring on order. We have a number of upgrades in the works, please return and watch us change. Stuart, GM

Great service at front desk upon my arrival . Clean comfy room and tasty breakfast . Very clean inside and out .Plenty of good parking spaces . Driving across country and even got oil changed next door !

After a very long third day in a row traveling, we didn't get anything near friendly from the two clerks, no greetings, barely looking up from their computer screens every time we walked by them, no friendly suggestions for eating etc, otherwise the room was clean and comfortable but the clerks spoiled our visit, including in the morning trying to make friendly conversation with them.

Canada's 150th I decided to drive across Canada to visit old friends. I got into ThunderBay quite late and was hungry. The night clerk gave me directions to a restaurant close by to eat. And then my room had an exterior entrance which was extremely handy to move my luggage in and out. Great place to stay. Thanks Best Western.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you enjoyed your stay, and hope that you will return soon. Stuart, GM

Loved the free 24 hour coffee/tea/hot chocolate machine. Nice to have a fresh cup of coffee when I wanted. Nice clean hotel, good continental breakfast with hot eggs, bacon, waffles, pastries, and other typical items. Good selection.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay, and hope that you will return soon. Stuart, GM

stop to sleep at the Best Western and when i got out of my van i lost my footing , pushed the door closed as i was falling and locked myself out of my van . The Guys at the front desk took matters in to making sure i get back into my van ASAP .thanks Guys for all the extra work ill never forget it.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am sorry to read that you fell exiting your vehicle. I hope that you were not hurt. I am pleased that the staff was able to assist you in unlocking your van. I hope that you will return soon. Stuart, GM

This is a highly recommended Hotel, close to Shopping, Banking and Airport, Clean super comfortable....and BW Rewards too! Parking is good and plentiful, Roach's Taxi is free if your booked here from the Airport...great stay

Well maintained clean room. Comfortable beds and lots of pillows. Easy to find as you travel thru Thunder Bay. Lots of restaurants close by as well as shopping. fitness Centre inside hotel. Quiet no hallway. Noise.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay. We hope that you will return soon, and often. Stuart, GM

It was a one night stay on a cross country road trip. We had a room on the first floor with both interior and exterior access. Everything about this stay was great -- clean room, good shower pressure, and great breakfast.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you enjoyed your stay, and hope that you will return soon. Stuart, GM

For the Price I expected a swimming pool and hot tub. Was very disappointed. Mattress was not comfortable and needs to be replaced. Carpet in room was due for a steam cleaning. Did have a nice hot breakfast though.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for posting a review. I am sorry that you were not happier with our hotel. We try to keep our rates competitive with our local competition. I do check the rates of our neighbouring hotels daily and make adjustments to our rate. Rates tend to be higher when the city is busier and the demand is high. We do change our mattresses on a regular basis. I will have the room you occupied checked to and have that mattress replaces on our next shipment, if needed.

I love this hotel, the bottom floor all has outdoor access, the hotel is always quiet at night, the beds are comfy & I've stayed here many times and its always been clean. The staff is great & location is good. The only downfall is the basic cable, not as many channels as some other hotels

I have stayed at his particular Best Western hotel in Thunder-Bay at about 10 nights in the past 12 months and have never been disappointed. Right from the moment you enter at the front foyer the hotel is very clean, the guy call Alex at the front desk that checks you in is amazingly friendly, courteous, kind, gives you warm welcome and very helpful. The room is very clean, décor is excellent, have never had any issue with internet connection and the overall cleanliness of the hotel is great. The hotel is minutes from the airport and can get access to all restaurants within a 5min walk. You also get a little discount with every night stay and with my rewards points, this was money well spend and I will keep going there as long as I continue to have this experience. Breakfast is amazing with several options. However, the lady that serves at the breakfast could be more friendly and have smile. I really do not feel comfortable going and eating in there because of her. But I guess she is who she is but I would not hire for such a job in that capacity if I were the hotel manager. She probably is a great person but just not in a position where she interacts with people and where you may need to smile to make people feel a bit more welcome

We arrived the first time in the pouring rain and found the hotel difficult to get to. It was much easier coming from the west. Our stay was pleasant and the only negative about the hotel was the lack of counter space in the bathroom. Not nearly enough space for 2 people. There were many dining places within walking distance.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us and for taking the time to post a review. Although our property is 40 + years old, we are constantly renovating and trying to keep current. Unfortunately increasing counter space is more difficult to accomplish. Stuart, GM

Room bathroom not cleaned, floors not vacuumed, bed linens not replaced, lights in bath burnt out. Manager had room redone and waived room charge. Overall a disappointing experience for a Best Western

Can't complain about anything with this hotel. staff was courteous and rooms were very clean. breakfast was very good and has an elevator which is very nice to have. all in all will always stay there when visiting Thunder Bay.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. We hope to see you again soon. Stuart, GM

Looks like an older property, but rooms were clean and the bed comfortable. Good staff and decent breakfast. Convenient location. Easy booking, check in and check out. Worked well for our short visit. I would recommend.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We take pride in our property. Although it is over 40 years old, the owners are constantly upgrading and ensuring the the property is well maintained. Stuart, GM

Tbay being booked solid on the weekend, we were lucky to get a room! Was expensive, although that seems to be the going rate this season. The computers were acting up at check-in so took a little bit longer but Tammy was still friendly and courteous. The room was clean but had a funky smell in the doorway/bathroom area. Couldn't quite put my finger on it. There was a dog staying in the room next door to us so I chalked up the smell to being a pet smell from a previous guest, or else it was an attempt to cover up a smell. Thank goodness it was only by the door and not in the bed area. I like the separate sink area so that one can brush teeth while another showers. Lots of room in the room. Bed was super comfy and pillows were good. Fridge and microwave in the room. No freezer though so couldn't freeze the cooler pack thingy. Not a huge deal. Nice big deep bathtub. Lots of hot water. Breakfast room too small and cramped. No flow for food items. Other guests were like vultures and pushy (not the hotels fault). The breakfast staff did a good job of trying to keep up with said vultures. I wonder if the vultures were trying to eat enough ham slices to justify the cost of the room? haha I jest. Air conditioner was in good working order. The Internet was the best I've ever had in a hotel. The. Best. Seriously. Thank you for that. Check out was a bit awkward with Anastasia but it worked out and all was well in the end.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I'm sorry that you had a delay at check-in.. The last few months have been extremely busy for the city. Now that school is back, and the summer activities are finished we are returning to our normal occupancy levels and the corporate business. ( the rates will also go down) We hope that you will return when our rates are lower, and there are less people trying to eat all at once. Stuart, GM

Nice property, lack of adequate seating for breakfast, no guest laundry. Had to drive to laundromat. Beds comfortable. Easy 1-2 block walk to multiple dining options. Try Monsoon for great Indian food.

The property is nice enough and I did get a good night sleep. I received no recognition, however, as a Best Western Rewards member. Also the front desk failed to share that the doors are locked after 11 PM and that it would take 10 minutes to gain entry. Arriving from the west coast at about 10:30 PM, I was not ready to go to bed. I was surprised at the difficulty I had gaining entry when I returned from my walk.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
A number of local hotels were robbed during the late night hours a few years ago. This forced most hotels of our size or smaller to lock their doors during the quiet hours. We normally post a sign directing guests to the door bell, and to advise that current guests can always access the hotel through our side entrances ( with the room key). I will follow up on the signage, and apologize for the inconvenience.

Very friendly staff that make you feel at home. Rooms are clean and beds are comfortable. I would definitely recommend this place to anyone that asks where to stay inThunder Bay. For some reason the internet reception was very poor, had to use my data plan. Prices are very good.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I'm sorry that the internet was acting up during your visit. To ensure that we do not loose all of our building wi-fi, we have 2 fibre-optic feeds from the Telephone company and 3 cable feeds from Shaw cable. I am told that the telephone company was having issues with their system while you were with us. These problems rarely occur and we normally have a stable wi-fi platform for our guests. Stuart, GM

The hotel staff were friendly and helpful. We were extremely satisfied. The rooms were clean and comfortable. The staff was patient and answered all of our questions. Provided information and gave us excellent directions.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am very pleased that you enjoyed your stay and hope that you will return soon. Stuart, GM

We stayed 4 days and 3 nights. Rooms were clean and the staff were all very friendly. Everyone greeted you and the staff that were on duty for the continental breakfast were awesome. They said Good morning, assisted you if you needed help, which I did making waffles. They constantly wiped up any messes of syrup, etc. and anything anyone left behind. They also refilled everything and everything was nice and hot.

The staff was friendly and efficient. The room was clean, the bed was comfortable, what more does a guy need? The breakfast had a choice of waffles or eggs and ham (or both). Coffee was on 24/7 in the lobby. I have no complaints, and would most certainly recommend this hotel.

We have stayed at this location many times over the past few years for several reasons. It is close to the airport where we drop off and pick up our children when they visit It is fairly close to our son's apartment and allows us easy access to the city bypass which we use to get across town quickly and easily when we need to do so. Also they accept pets at this location when we travel with our small dog.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning, and for taking the time to post a review. I am pleased that you enjoy our hotel, and hope that you will return very soon. Stuart, GM

BW Thunder Bay is in need of a refresh. Our room's toilet was only flushable when we filled the reservoir tank from the sink. Parking is a major issue - 3 guest took up 13 parking spaces with their trailers and just not knowing how to park

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
I am sorry to hear that you had a problem with the toilet in your room. Although we do have "Green Friendly" low flow toilets in our rooms, under normal circumstances, they normally function well. I have the one in the room you occupied checked by maintenance We do have a number of upgrade projects in the works. We had hoped to complete a large landscaping project at the front of the building this summer, but are held up by Ministry of Transportation approvals ( they control the grassed area in front of the hotel). We will soon be replacing all of the hall carpets, the breakfast room flooring, as well as that in the fitness room. We will also be replacing all of the furniture on the 3rd floor, as well as all the pictures in the building. We have recently replaced all the door locks with latest "RFID" technology, as well as replaced the lobby carpeting with tile.

Came to see the amethyst mine and stayed at this hotel one night. While checking in, the young woman Anastasia who had bad English, checked me in and pushed me to become a BW member. She asked for ID, so when she handed me the print off showing my member #, I saw she spelled my last name wrong. I brought it to her attention and she didn't think it was a big deal. So I said to her that if she asked me for ID, then I'd like her to change it so that there's no issues in the future trying to claim my points. Thought that would have been handled more carefully seeing as she had the correct spelling of my name in her hand. She also mentioned that my receipt would be slipped under the door in the morning. For a room costing $165, I am surprised it wasn't perfect. The bathroom door had coffee drips on it, there were pubes in the tub, The toilet runs, the carpet is too big, causing my friend's toddler to constantly trip over the bump of extra material in several spots in the room. The bed was ok but this room was nothing to write home about. When I woke up the next day, I expected the receipt under the door but there was no receipt to be found. I went downstairs only to meet up with Anastasia once again and I asked her where the receipt was. she then told me that they never slip it under the door, so I asked her if I could have a copy and she said she would email it. I said no I would like a hardcopy so she gave it to me and she watched me go back upstairs. I then went for breakfast,!which was the same as any super eight or comfort inn serve, the same waffles, eggs, ham or bacon etc. Still haven't figured out why it so expensive if it's comparable to other hotels that are $50 cheaper. After breakfast I went to my room to gather my things and I had a knock at the door and when I answered it, it was housekeeping saying that I had checked out. I told her I simply asked for a receipt and she said well that means you checked out. Kind of rude, so this stay wasn't worth $165 that's for sure. Won't stay again

My family and I traveled to Thunder Bay to help out family there and required an extra two days to complete our tasks. The rooms were immediately booked and we got to stay on in the same room. Staff were all friendly and courteous and appear happy in their jobs, which is a compliment to the supervisory staff. I will certainly stay here at the next opportunity.

I would reccommend staying at this motel to anyone travelling with or with out children. This trip was a business adventure however I have stayed here in the past with family and found it to be equally accomodating. Quiet clean and very relaxing with a very good breakfast assortment.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you had a pleasant stay and hope that you will return soon. Stuart, GM

We always stay here when we are I the city. It is always clean and the rooms are fine, the breakfast is all you need. I would recommend this hotel. We always like to stay in Best Western Hotels because you always know what to expect.

The Best Western Thunder Bay is conveniently located right off Hwy 61, a block from Hwy ON-17. But we did not find it too noisy to bother our sleep. The facilities are generally well maintained, and everything works out well for us. Besides the standard hot buffet breakfast, this management does include a very nice "make-your-own" waffle which includes all trims including strawberry sauce and whipped cream.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you enjoyed your stay. Please return soon. Stuart, GM

We stayed here for one night, our room was 109, was clean and fully supplied. It is a pet friendly hotel with strange rules. You can have your pets stay at hotel, $15/day and pay up front, you can not leave your pets alone in the room, we asked, "so what do you do when you go for breakfast? " Anastasia just did a forced chuckle and said nothing. She appeared being rude and not very helpful. We went out for dinner, left our dog in the car at hotel parking lot, only because it was not hot out, otherwise our dog would stay in the room- he is well behaved so we wouldn't be worried about damage. Breakfast was on 3rd floor, which was well supplied and clean. $132 night + $15 (pet)

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We are a pet friendly hotel, but do require that the pet is accompanied by it's owner. Unfortunately, many pets are not as well behaved as yours. A guest will leave, the pet gets lonely and howls for an hour, disturbing the other guests. Stuart, GM

As always, this hotel has met our expectations and served us well. They have held their prices and kept up with their remodel. Although we had made other arrangements for breakfast, the free one at the hotel usually is fully satisfactory.

The staff is very friendly, knowledgeable, extremely helpful. The rooms are superb, very clean (spotless), well stocked with necessities (shampoo, conditioner, towels, soaps, coffee/tea, hair dryer, iron and board, clean TV remote) . The best service ever. And they are located where they are very easy to find.

I like this hotel because of the easy access to the ground floor rooms. I can drive up and park right outside your hotel room. the hotel is always quiet and a good night sleep is easy here. there is a continental breakfast that is available, but I have never used it.

Stuarttbay, Guest Relations Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. Please return soon ( and have a breakfast) Stuart, GM

Stayed here as hotel was close to medical clinic we were attending. Typical hotel as for noise from other guests using shower and banging doors in hallways. Found beds very hard but overall rooms were modern and clean. Fairly good breakfast offerings in the morning. Tip: ask for a room on the north side of hotel at check-in.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am sorry to read that the noise from the other guests disturbed your sleep. We do hope that you will return soon . Stuart, GM

Our room was very clean and the staff was kind and helpful. The hotel was a little too far from the TransCanada highway; however we did not expect the town itself to be quite so distant from the highway. There was a good choice of eateries nearby.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you enjoyed your stay. Stuart, GM

Stayed here for 2 nights on a cross country journey. It's easy to access from the highway and close to restaurants, shopping and historic fort William. Beds were comfortable, breakfast had a standard selection of hot and cold items. Wifi also worked well. All in all a good place to stay.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
We appreciate you taking the time to post a review. I am pleased that you enjoyed your stay and had a chance to seem some of what the city had to offer. I hope that you will return soon. Stuart, GM

My mom and i went to visit my younger sister in Thunder Bay and we stayed at this hotel for four days. Staff are very friendly, knowledgeable and helpful. The location is beautiful. I would definitely stay here again.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for choosing the Best Western Thunder Bay Crossroads to stay at while in Thunder Bay. I am pleased that you enjoyed your stay with us, and hope that you will return to see your sister again, and stay with us. Stuart, GM

We were on the road for 16 hours and checked into this hotel in Thunder Bay. Staff were very courteous, the hotel was easy to find and not far from our main travel route. Room was spacious and very clean with all the amenities you would want for a night stay. Breakfast we excellent with many choices for any size or style of appetite. great value for the money.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am very pleased that you enjoyed your stay, and hope that you will return soon. Stuart, GM

Updates to rooms make the Best Western Crossroads in Thunder Bay,ON a great place to stay. They offer a breakfast which has a good variety of choices in a very clean room. Employees are always helpful and make you feel welcome at the hotel.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. We are constantly upgrading our property and plan a number of further upgrades in the near future. The next item will be a large landscaping project. I'm hoping that is started very soon. Stuart, GM

Clean hotel and rooms. Staff was very polite, breakfast was nice, the normal breakfast. The room was arranged a little tight, might have been easier to move around it middle counter was moved. the location was very nice, right of the main road through Thunder Bay, Restauarants within walking distance.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. We added the middle isle a few years ago when we added more hot items. It's a toss up - have more room in the food area, or more room in the seating area. Stuart, GM

I have been staying here for a number of years and have always had great customer service and a restful stay. The staff has always been friendly and accommodating. I enjoy my stays at Best Western Properties.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time post a review. We hope that you will return soon. Stuart, GM

Beautiful rooms, excellent staff! Very good, free breakfast. Staff was very helpful with where I needed to go. If you want just a place to sleep that is in the center of it all, this is the hotel to stay at.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and taking the time to post a review. We hope to see you again soon. Stuart, GM

Would definitely recommend. Especially since soooooo many of the smaller hotels and motels have increased there price to 100+ and are no where near as nice as this hotel. I would highly recommend that you spend your money at a BW hotel!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. We are constantly checking the rates of our neighbouring hotels to ensure that our rates remain competitive. We want to give our guests, value for their money. We hope to see you again, soon. Stuart, GM

A leisure trip and nice spot to relax at. Breakfast was okay but not great, rooms were good and internet was great. Parking was very abundant and very clean lot, lots of room and well marked and lit. Close to restaurants and other shopping facilities, very nice spot and not much traffic noise.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. We are always looking for ways to improve our breakfast, and would like your suggestions. stuart.crossroads@shaw.ca Currently we rotate through scrambled eggs/ cheese Omelets/western omelets, Bacon or sausage. We always have the made to order waffles, hot and cold cereal, fresh fruit, yogurt, 2 types of breads, bagels, English Muffins, coffee/tea and 3 types of juice Stuart, GM

Enjoyed our overnight stay; the room was clean, comfortable and easily accessible as we were on the ground level. Great that they are pet friendly. The hotel is situated close to restaurants, grocery stores, etc. Very handy. Would recommend this hotel.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you enjoyed your stay, and hope that you will return soon. Stuart, GM

Good location, conveniently located near to restaurants and shops, conveniently located near the high way. I stayed here multiple times when I pass through Thunder Bay and never had any problems. The staff are friendly and helpful.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time to post a review. I am pleased that you enjoy your stays with us, and hope to see you again soon. Stuart, GM

The staff at this hotel were very welcoming, friendly, helpful, and courteous. I would highly recommend staying here while visiting Thunder Bay. During my stay here, I was not feeling well. Everyone went out of their way to help me.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I hope that you will return soon, and hopefully enjoy your stay more when you feel better Stuart, GM

I stay at this Best Western every time I come to Thunder bay or am passing through. I always get great service. Sarah at the front desk is always accommodating. Unfortunately this time there was a group of young men on second floor who first could be heard until 1-2 am. Which I understand that sometimes a trip away from home people like to have fun, luckily my child wasn't aware and wasn't bothered at night time. But once morning came these young men were screaming in the hallways and yelling profanities starting shortly after 8:30am. I would like to say the housekeepers on that floor did an excellent job, they did the best they could do in that situation and after a younger fellow approached them to try to get them to stop yelling and swearing for respect of the other guest; they showed no respect back and started to make fun of them and demand them to clean, from what I heard was pee that these guest thought it would be funny to pee all over the floor and get the staff to clean it. Even the woman housefkeeper tried to get them to smarten up. My family left shortly after that. I will continue to come back every time I stay in Thunder Bay and would like to reasure those housekeepers that they did an excellent job today and couldnt imagine being in that situation myself. It is a hard job and don't deserve to be treated that way. Props to the Best Western for staying professional in any circumstance and to keep up the amazing jobs you all do

Spent 47th wedding anniversary here as we are very pleased with the accommodations and staff. Another very nice stay. Quiet, close to fine dining within walking distance. Very clean, great breakfast and overall an excellent place to stay.

Service friendly and helpful. Very clean, beds are very comfortable;always look forward to the continental breakfast very satisfied. Close to airport, within short walking distance or shuttle provided by the airport.

Amazing staff that understand the unique needs of tired (cold/wet) motorcyclists. It was July 1 and Canada's 150th birthday. They pointed out that the City was having fireworks at the waterfront. Despite the weather on our trip, this hotel made us feel welcome and grateful for our business.

So I spent a week at this hotel while visiting my in-laws. The room was clean, spacious, and functional. It had free WiFi, free breakfast and was not far from the airport or a number of businesses. The only complaint is there is no room service or in hotel restaurant. There was a fridge and microwave but still, no room service means no ordering in food to the room when you don't feel like going out. Overall good location and not too bad a price.

Hotel paid for a taxi to get us to the hotel from the airport very late in the evening! Breakfast had a lot of options as well! Would definitely recommend this hotel to anyone! Great experience! Give it a try if you are ever in Thunder Bay!

The hotel was located minutes from the airport and also well walking distance to restaurants nearby. As I have stayed here on many occasions I am satisfied with the courteous staff and the clean comfortable rooms. Breakfast is an added bonus and helps to start my workday off right. Definitely a place to stay if working out of town or just travelling through.

The facilities were very clean and we had everything we needed. Bathrooms especially were very clean and beds comfortable. Only down side was that we had some airport noice and highway noise at night.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time to post a review. I am pleased that you enjoyed your stay and our efforts to make this hotel clean and comfortable. We hope that you will return soon. Stuart, GM

It is the place to stay when i travel to TB. Quality staff but the hotel is beginning to show its age. Still though worth the money. 200 hundred characters is too many. Not much else I can say. Hope you have a great day!

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for the kind words. We are in the process of a number of renovation projects to ward off the old age. We have recently painted the outside of the building, and removed the carpet and installed tile in the lobby. We have also just re-tiled all of the bathrooms on the 2nd floor. Soon we will be starting an extensive landscaping project, and are also in the planning stages of installing a rock finish to the 1st floor. In Sept/Oct we will also be replacing all the hall carpeting, and changing the breakfast and fitness room flooring. Stuart, GM

The staff is friendly,the room is clean an the hotel is located close to the airport.. Taxi service is spotty so make sure you book one the night before. you are also walking distance to some restaurants for dinning.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and taking the time to post a review. We are pleased to pay a local taxi company to transport our guests from and to the airport. Unfortunately it would not be feasible to run our own van service. Stuart, GM

Great value, good amenities and excellent staff/service with the exception of one staff-person. Pet-friendly facility. Located near the airport and major highways making it ideal for the traveller. Highly recommend this establishment if staying overnight in Thunder Bay.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us and taking the time to post a review. If you would like to discuss the " one staff-person" please email or call me stuart.crossroads@shaw.ca 1-800-265-3253 Stuart, Gm

I enjoy staying at Best Western. The rooms are well appointed. The staff is friendly. There are great places to eat in walking distance (Naxos especially). Convenient location near the airport as well.

We have stayed at this Best Western many times. Rooms are clean and cozy. Breakfast could use a little improvement but there was enough to eat. Staff is very friendly and ready to help with your needs.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning to the Thunder Bay Crossroads. We appreciate your business and that you took the time to fill in a response. We are always looking for ways to improve our hotel, including our breakfast offerings. If you have suggestions on things you would like to see at breakfast, please feel free to let me know. stuart.crossroads@shaw.ca Stuart, GM

For a hot breakfast it was a bit cool. otherwise a pleasant experience and would stay there again. In the bathroom toilet was to close to the wall and to low to the floor. not a good experience. All in all it was a pleasant stay, and would stay there again.

We have been staying at the Crossroads Best Western for many years. We always have great experiences when we are there. The rooms and staff are always great. The staff makes us feel right at home. Keep up the great work.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time to post a review. We hope to see you again soon. Stuart, GM

After staying at the Best Western Pembina Inn in Winnepeg, this Best Western was a bit of a letdown. The room was large and clean and all the amenities worked but the staff was not friendly (not rude just not personable). This is the first place that we have stayed that the front desk could not come up with a wine glass for our use. The lobby is small, there is only one elevator and that appears to have been added as an afterthought, and the breakfast room is on the third floor. The breakfast itself included eggs and sausage and was well equipped. This Best Western seems to be a budget motel dressed up with the Best Western name.

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for staying with us and for posting a review. Best Western International has 3 " grades " of hotels under the Best Western Name. There is a " Best Western Hotel" like ours. A "Best Western Plus Hotel" like the one in Pembina, and a "Best Western Premier Hotel", like that in Hamilton. We do offer a nice breakfast, but we do not have a full restaurant nor a liquor license. We have recently done a number of renovations ( upgraded all 2nd floor bathrooms, new tile in the lobby) and have many more planned over the next 2 years ( extensive landscaping, rocking the outside of the 1st floor, replacing all hall carpets, replacing the breakfast room flooring with laminate, replacing the fitness room floor with a rubberized product, replacing all the furniture on the 3rd floor, plus a number of other projects.

As always I am never disappointed with my stay at any Best Western. When ever I travel I will always try to stay at the Best Western because the rooms are always neat. Internet is fast, and the breakfast always hits the spot.

Stuarttbay, Guest Relations Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for returning and taking the time to post a review. We are very pleased that you like our hotel, and hope that you will return many times. If there is anything that I can do to improve your stays, please let me know. Stuart, GM

Best Western Crossroads motel is a great place to stay for a visit in Thunder Bay, ON. It is a very clean, quiet hotel close to the airport with a good continental breakfast. Variety provided for different diets. Friendly, professional staff willing to assist with guests requirements.

Room was very clean, accept animals (I was with my little dog) Coffer, fridge, microwave... Service desk, little lack of experience but polite parking large enough for a lot of cars Beautiful room... xxxxxxxxx

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our property. I would be interested in hearing more of the desk service issues, so that we may correctect any short falls. Stuart, GM stuart.crossroads@shaw.ca

My husband and I travel through the area a few times a year with our two small dogs. Thunder Bay is our stop over place. Until recently, we stayed at a downtown hotel but couldn't stand it there any longer. My preferences start with pet friendly then price. My research landed us here and I'm happy to say we were pleased with our stay. In my experience, your pet policy/fee is reasonable, and I hope future guests don't cause that to change. Your outdoor property is clean with grass for them to sniff around. I walked them through the neighbourhood on the walking path that is right behind the hotel. Bonus! Our room was large and clean and quiet. I never heard any noises inside or out the entire time we were there. Breakfast was good with the standard items found in hotel breakfasts. Our only issue was no hot water in the shower, only warm. I reported this when we checked out, so, hopefully not a recurring problem. We'll see when we stay again because we will be staying again.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for deciding to change to our hotel. We pride ourselves on the cleanliness of the property, and are constantly upgrading and keeping up with repairs. We are planning some extensive landscaping this summer. The city is also planning a number of landscaping upgrades in the area. I am pleased that both you and the dogs enjoyed your stay, and hope that you will stay with us again, soon. Stuart, GM

We found this hotel very clean and updated. Service was friendly and quick. The bathrooms were updated and clean. Beds were clean, cozy and comfy. We were able to access our room via the parking lot and the hotel hallway. They are pet friendly and this aspect made our stay much easier. They offered a continuous coffee, tea and hot chocolate bar just down the hall; along with coffee in the room including a microwave and fridge, Breakfast is also included the price offered. Choices varied from bacon and eggs; to muffins/toast/bagels; cold and hot cereal, yogurt, etc.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. I am pleased that you had a pleasant stay with us. Our staff pride themselves on the cleanliness of the rooms. We are continually updating our property. We recently tiled the lobby and re-painted the exterior. Soon we will be starting on a large landscaping project, adding a rock finish to the first floor exterior, as well as replacing all of the hall carpeting, breakfast room and fitness room flooring. Please keep returning and watch us change Stuart, GM

Quick crash for the night waiting to catch the 5am flight the next morning. Everything was great, except the TV remote had a problem with the channel UP button. I did not report it I just went to the high channel and went down instead :P Hotel was quick, clean, and a comfortable stay. Would highly recommend. Naturally you will hear planes flying until the last flight of the night and then again early in the morning so you can't really complain about it. Breakfast is not available at 3:30am so I did not use that. Stayed here before and would stay again.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. Very sorry that the TV remote was acting up, I will try to identify the room you were in and see that it is replaced. Thank you again, and hope to see you again soon. Stuart, GM

Located close to airport runway so if you are ok with some noise and need to be close to airport then good stay. If you want to be close to city center then be prepared for a 15 minute drive, Hotel was clean newly renovated.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. We hope that you will return soon Stuart, GM

Very clean friendly and quiet place to stay. I recommend that you stay here and the price is awesome to. Plus you get rewards and free gifts. We have stayed there for over 20yeats with no problems ever.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for continuing to stay with us. We take a lot of pride in our property, and your kind words reward our efforts. We have just started the 2nd year of a 3 year renovation plan. Please keep returning and watch for the changes ( landscaping, carpeting, flooring, furniture, etc etc) Stuart, GM

I always stay at Best Western Crossroad when I travel to Thunder Bay. Excellent location, good service, good sleep with comfortable beds. It's a nice quiet hotel, located close to the airport and offers a shuttle service.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time to post a survey. We are pleased that your enjoy your stays with us, and hope to see you again soon. Stuart, GM

I found this hotel to be clean and well cared for. The internet is good, it is close to several excellent restaurants, stores and the airport. The people are friendly and helpful and the staff cares about servicing the guests.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us and for taking the time to post a review. We strive to have a clean/comfortable hotel and use these reviews as a report card on our work. We hope that you will return soon. Stuart, GM

Clean.. comfortable.. great service .. furniture is up to date.. lots of I want those pillows.. could use more blankets but the heater /air conditioner works great.. love the air to air that prevents steamed bathrooms

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time to post a review. These reviews let us know what we are doing correctly, and what we are not. There is always an extra blanket in the dresser drawer, but if you need another, please ask and we will bring one up. We all hope to see you again soon. Stuart, GM

I stay here.....a lot! The staff treats me like family, the rooms are clean, breakfast is excellent. There are several restaurants within walking distance, and the expressway is very handy if you want to drive somewhere. The neighborhood is very safe to go for a walk around too. I highly recommend this place if you just want a clean room, good service and friendly people!

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for returning, and for taking the time to post a review. If there is anything that we can do for you, please do not hesitate to ask. Stuart, GM

If you are travelling through this region and are looking for a good nights sleep this is my recommendation. Check in was a snap and so was the check out. breakfast was fast and efficient and we were on our way.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Bay Crossroads for your accommodation needs. We know that there are a lot of choices out there and are pleased that you were happy with us. We are just starting to schedule some design upgrades. Next month we will be removing the lobby carpeting and installing tile with an area rug near the fireplace. We will also be replacing all the hallway carpets as well as upgrading all of our 2nd floor bathrooms. We also plan on new flooring in the breakfast room and fitness area, new furnishings in our 3rd floor rooms, and many more design upgrades. We hope that you will return and notice the changes. Stuart, GM

Stayed here one night during a Thunder Bay stopover. I wanted a main floor room with outdoor access, but the website doesn't allow you to book that preference. I did get the room I wanted after all, so it worked out OK. My initial room had a damaged door lock, but front desk personnel changed my room immediately upon being made aware of that problem. This is a mid range facility, showing some signs of wear - scuff marks on the door, that kind of thing. While the room appeared clean, there was a bit of a musty smell to it. While I would not stay here long term, it is OK for an overnighter, with a convenient location. One thing to note - it appears they retrofitted a false ceiling in the hallway of the ground floor, and it is not particularly high. If you are taller than 6'2", you might finding yourself wanting to duck down to avoid the automatic sprinkler heads.

It's hard to be perfect because something always goes wrong. But this place delighted me. Perky and helpful front desk staff. Great breakfast. Love the fruit spreads for the waffles. And the toppings for the oatmeal. Room was clean and quiet, everything worked, high speed internet worked always and was high speed. The only improvement I can think of suggesting is that the lobby is small and cramped. Too many chairs. Convenient to the airport, supermarket and some restaurants.

Nothing bad, nothing outstanding. Bed was a little hard, bathroom was clean. Sink was outside washroom which I don't really like. Breakfast was OK if uninspired. I haven't stayed at all that many Best Western hotels so I don't know how this one compares with other Best Westerns. For the money, it was fine.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Bay Crossroads and for taking the time to post a review. We are in the initial stages of a 3 year design upgrade program. We have just repainted the outside of the building, and will be adding rock to the first floor and entrance way next year, as well as landscaping. In mid December/January, we will be tiling the lobby and adding an area rug and re-carpeting all of the hallways. We will also be renovating all of the bathrooms on the 2nd floor. The following year, we will be replacing all of the furnishings on the 3rd floor. There are a number of other projects in the planning stages such as all new paintings, new televisions, etc etc.... Please keep coming back and watch us slowly change.

Good solid property, especially for people arriving or departing by plane - a three minute cab ride (which the hotel pays for) is all it takes if you need just a little more zzzz's. Rooms are well appointed, very spacious and immaculately clean. Bathroom was a little smaller in the sink area but fine for what we were after. We came into the city the night before our trip just to be close to the airport. Buffet breakfast was included but we were gone before they opened it (6:30 to 9:30).

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for choosing the Thunder Crossroads. and for taking the time to post a review. We really do appreciate your business, and hope to see you again. Stuart, GM

The room was neat, clean and well appointed. It seems as though there was recently a total renovation of the hotel. The staff was friendly, greeting you in the hallways from the front desk to the cleaning staff to the maintenance man. The continental breakfast was more than adequate. Even though we were across from the airport and there was a lot of air traffic we did not hear any noise from our room. The room had a good air conditioner/heater. Bathrooms were ceramic tile. The shower head could have been better but I understand the logic of low flow. Recommended.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to post a review. It is reviews like yours that let us know if we are doing something right, or need to make changes. I am very pleased that the staff treated you in a friendly manner and that you enjoyed our breakfast offerings. Thank you again for choosing the Thunder Bay Crossroads. Stuart, GM

For an overnight stay...the staff were the most memorable. Very friendly and really wanted you to be happy. No frills, pretty clean...slept OK. Heads on beds...that is the goal. Would certainly stay again if on the road again.

Cons: nothing! Pros: super comfy beds! Great bathroom, in two separate rooms, fabulous shower head! Ask for main floor - no extra cost to back up to your door, unload, and load. Great desk area with lamps everywhere that have power outlets so very much appreciated by those of us who travel with numerous technology gadgets. Fridge. Nice and clean!! Thank you!!!! Oh yes and the FREE breakfast was phenomenal - hot: oatmeal, waffles, sausage, omelettes and fabulous toppings for each, toast, muffins, english muffins, bagels, butter, jams/jellies PLUS cold: cereals, milk, hard boiled eggs, and probably lots more I've forgotten!! No need for lunch folks so take THAT off your travel budget.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post such a great review. We are constantly making changes to improve our rooms. I am pleased that the addition of those power outlets has been helpful. We have just repainted the outside of the building, and will be adding rock to first floor spring. We will also be adding a lot of landscaping. In Dec/Jan we will be redoing our lobby, as well as recarpeting all hallways and redoing all of the bathrooms on the 2nd floor. After that new flooring in the breakfast room and fitness area followed by new 3rd floor furnishings, and much more. I hope you can return and watch us slowly change. Stuart, GM

I have stayed at this hotel on several occasions and I am really impressed with the cleanliness of the rooms and the diligence of the cleaning staff. Breakfast is average and the area for items is a quite compact. Quick access to the highways the airport and restaurants. Overall I would recommend this hotel to anyone visiting Thunder Bay.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for returning to the Thunder bay Crossroads and for taking the time to review the hotel. We are staring a number of renovation projects that will only see us improve. The outside of the building has just been painted and next year we will apply a rock finish to the ground floor rooms. We will also be doing a lot of landscaping. Starting mid December, we will be removing the lobby carpet and installing a tile floor. We will also be re-carpeting the hallways. In December we will also be retiling all of the bathrooms/tub surrounds on the 2nd floor. The following year we will move to the 3rd floor and replace all of the furnishings. I hope the you keep returning and watch us change. Stuart, GM

Very nice hotel, outside entrance to ground floor rooms, excellent location and good breakfast! The staff was very nice and made check-in a breeze. Even though hotel is located on a busy corner it was very quiet. We would definitely stay here again on our next trip to Thunder Bay.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us and for taking the time to post a review. I am pleased that you enjoyed your stay, and hope that you will return soon. Stuart, GM

Stayed here one night on a trip west. Good location close to trans-Canada Hwy. Rooms were clean and pleasant. Staff was friendly. Lots of restaurants and services in the area. Left too early for breakfast so it would have been nice to have a few muffins or such out early. While there was noise from the airport and the highway, it was not too bad. Would stay here again.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us and for taking the time to post a review. Although our breakfast opens at 6:30 am, we do have " GRAB AND GO" bags at the front desk. ( Water, granola bar, fruit) Stuart, GM

My wife and I were driving Australian friends to Winnipeg from Ontario and booked this hotel prior as I have a BW Platinum Rewards card. On arrival, the desk clerk seemed puzzelled that one of our rooms was already occupied but this was resolved in time. The bathroom had not been cleaned in one of our rooms but was quickly taken care of when reported. I was informed that I had enough BW Reward points to qualify for a free night which I appreciated. The complementary breakfast had both hot and cold items and really impressed our Aussie friends as that doesn't happen "down under".

Excellent location, very clean hotel, rates comparable. All staff very friendly, courteous and accommodating. Employees were dressed semi-casual which made reception in very nice lobby relaxed. Room was clean, comfortable & decor was up to date. Excellent tv and internet reception. Wonderful continental breakfast on the third floor (via elevator) with lots of windows to enjoy the view. My husband & I have stayed here many times, whether just city shopping & appointments or traveling. Minutes to airport.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us. We will be doing a number of design upgrades this year, including building paint, landscaping, carpets, tiles, bathrooms, furnishing and a lot more. Best Western has changed the brand's LOGO. We will soon have our new outside signage, as well as new billboards and highway signs. To go with the new logo, we have just received new staff uniforms. The staff aren't quite as casually dressed, but still friendly. Stuart, Gm

The Best Western Crossroads in Thunder Bay is a short hop from the airport and not far from an array of family style restaurants. It is pretty basic, but the rooms are comfortable and the staff very friendly. There is no restaurant, but there is a breakfast buffet that is quite acceptable and a small gym as well.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. We are in the initial stages of a 3 year design upgrade program. So, if you liked the rooms before, you will like them even more in the future. We hope that you will stay with us again, should your travels take you to the Thunder Bay Area. Stuart, GM

Very friendly staff, and knowledgeable. The room was very comfortable and clean. The continental breakfast was very good, however the serving area needs to be a little bigger. I would recommend The Best Western Crossroads to family and friends.

For being on such a busy intersection it was surprisingly quiet in our room. Also the continental breakfast was great and the staff was amazingly helpful. Great eats in the area as well. We've stayed here many times when having to fly out (airport is very close) and they offer you a cab ride to and from the airport.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for returning and for taking the time to review our hotel I am happy that you enjoyed our breakfast and that the staff was able to help with any of your needs. We hope to see you again soon. Stuart, GM

I just stayed one night as I passed through. The hotel was ok, nothing fancy but I had a good night's rest. The service at the front desk was really great and they were helpful in telling me places to go eat and where to get as on my way out of town. The only complaint was the parking was completely full as the hotel was completely booked.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us, when passing through Thunder Bay. We wish we had a bigger parking lot to accommodate all of the summer travellers, especially when trailers are added to the mix. I am pleased that our front desk was able to help you with your dining choices, and hope that you will return. Stuart, GM

Great location close to the airport. Good breakfast. We booked late and therefore could only get a room for 4 with a queen and a pullout sofa. I would not recommend the sofa bed as it was uncomfortable. But otherwise this is our go-to hotel when we stay in Thunder Bay!

Friendly staff. AC was broke in the breakfast room, the owner came down and apologized to everyone for the inconvenience. What can you do? Imagine it's not easy to find a unit on a Friday afternoon. I thought it was great that the owner stepped up. Would have been easy for him to stay home and let staff deal with it.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to post a review. We love living in Northern Ontario, but at times living in Northern Ontario has it's disadvantages. Sourcing parts for equipment can be one of them. Stuart, GM

One night stay. Can we say tiny parking lot? A couple larger vehicles meant parking for some on the street. Room itself was OK—the bathroom floor wasn't the cleanest. My room was on the main floor so rather noisy. Friendly enough staff.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for choosing us. I also wish we had a larger parking lot. During the summer months we see a lot of trailers in our lot that takes up more space per room. For those bothered by street noise, I would suggest rooms at the back of the hotel. Thank you again and we hope that you can return when we have less trailers.

We rode our bike in cold and rain most of the day from WAWA As we rode into Thunder Bay there on the corner was a Best Western We pulled in and were met with the very friendly staff of Lindy and Jonathan at the front desk They registered us quickly and gave directions to and very nice restaurant for dinner Highly recommend this hotel

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us and for taking the time to post a review on Trip Advisor. Sorry to hear that the weather was not co-operating with you on your trip from Wawa. I am pleased that the restaurant that we had recommended treated you well and hope our beds refreshed you for another day on the road. Please stay with us again if your are travelling through Thunder Bay Stuart, GM

Chose this hotel because it offered an airport shuttle and was a good value. The staff was terrific, the rooms were comfortable and clean, and there was a lot to choose from in the continental breakfast. Our only issue was the extremely noisy air conditioner - each time it cycled on, it sounded like a helicopter was landing on the roof!

Not our first choice of accommodation when in Thunder Bay, but due to a family recommendation we decided to stay here on our last visit. We were not disappointed given what we had heard. The staff were very helpful and on one occasion rectified a concern we expressed withe door to our room immediately. The continental breakfast is good. There is tea, coffee, juices, cereal (hot and cold), toast,muffins, baked goods, boiled eggs, omelet, sausages and French toast.. All more than one would expect as a continental breakfast. Breakfast room is small but if you hit it at the right time you can get a table. Otherwise there are trays to take food back to your room. Great proximity to restaurants in the area as well as the airport. Would definitely stay there again.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our hotel. I am happy to read that you that you would stay with us again. We are in the initial stages of a 3 year design upgrade program. We should be starting outside painting this week. We plan on adding landscaping, new lobby tile /carpet, new carpet in all the hallways and breakfast room, new rubberized flooring in the fitness area, new furnishing in the 3rd floor rooms, new bathrooms in the 2nd floor rooms, new pictures throughout the hotel, and much more. We hope to see you again, to see us slowly change. Stuart, GM

BW Crossroads TBay is always extremely clean. The staff at the front desk are always efficient and friendly. I continue to choose this hotel on a monthly basis because of these qualities. I have no other choices for other hotels in the vicinity.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you so much, for continuing to stay with us. If we can please our repeat guests, then we must be doing something correctly. We are just staring a 3 year design upgrade program, so things will even get better. Items will include - landscaping, building painting and some brick work, new lobby flooring ( tile and carpet), new hall carpets, new breakfast room flooring, new fitness room rubberized flooring, uprgades to all of the 2nd floor bathrooms, new furnishings on the 3rd floor, new paintings throughout the hotel,, and much more. Please watch as we change Stuart, GM

Although it was a basic hotel with few amenities, it's location suited our needs. We especially liked the fact that we could get a room on the ground level. There was a wide choice of breakfast items. Coffee & tea were also available all day.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our hotel We hope that you will return, should you travels take you to Thunder Bay again. Stuart, GM

The pillows at this lower-end hotel rival bedding at some of the five-star properties I've stayed at. Bathtubs are deep and comfortable - perfect for unwinding after a long day of travel. Hotel is conveniently located to the highway and walking distance from various restaurants and basic stores. Would absolutely return.

Second time staying here. Very nice hotel. Friendly staff. Was able to park directly outside our room. Was travelling with our cat, had no issues. We stayed at a few different hotels on our trip, and this one was probably the best.

We travel through Thunder Bay regularly and this is our go to hotel. All the staff we encountered were friendly and so nice. Rooms are always clean, fresh. The beds are so comfortable after a long day of driving. The morning breakfast and the woman that was working it were really great as well. Don't think twice about staying here.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
We are so pleased that you have chosen our hotel to be your "home away from home", while in the Thunder Bay area. We hope that you will pass this way again and stay with us. Stuart, GM

this best western is a MOTOR INN but not advertised as so on the webpage -very deceiving. If i knew it was a motor inn would have booked at another hotel. In addition, the Breakfast room is on the third floor - this was very odd and the layout was inefficient. As well, when we went for breakfast the two employees in the breakfast area was talking about guests in a negative manner and one employee was rolling eyes and impatiently waiting for the guests to move away from the coffee machine so she could replace the coffee- unprofessional!

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
All Best Western Hotels are required to change their property signs within the next few years, to match the new corporate logo. We are taking this opportunity to drop the old term " Motor Inn" from our name. We have changed most of the "online" sites as well as the electronic and print advertising to reflect our new name of "Thunder Bay Crossroads". The new signs for the building as well as new Highway Billboards and road signs have been ordered. Our breakfast room is on the 3rd floor. Originally the hotel did not have a breakfast room. The 3rd floor was added about 12 years ago and the breakfast room and fitness rooms were integrated in the design. Many of our guests enjoy the view of the Mountain from the 3rd floor breakfast room.

Pet friendly, nice clean rooms, beautiful bathroom. In spite of the closeness of the highway not noisy - at least not on the ground floor that looks to the back, handy to be able to access the car or take the dog out. Good choice of breakfast dishes (beware breakfast ends at 9:30!) on the 3rd floor (with a view) breakfast room. Lots of restaurants close by on Arthur street - would recommend Wasabi (within short walk).

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our property. I am pleased that you enjoyed the stay and were able to have breakfast with us. We hope to see you again soon. Stuart, GM

Very nice hotel that has a great location.Great accesss to the trans canada highway. Very friendly staff and comfortable rooms. I would recommend this hotel to my friends and plan to stay here again on my return trip.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our property. We hope that you will stay with us again, should your travels take you through Thunder Bay Stuart, GM

We have stayed in this hotel 3 times now. Wonderful staff and handy location. We will stay again next time through. Rooms while smaller than some hotels are comfortable and clean. Breakfast very good. Try Naxos Greek restaurant just up the street.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank your for returning to the Crossroads. We try very hard to keep a clean and comfortable hotel. We are in the initial stages of a 3 year design upgrade program as well. Items that will be included are landscaping, building painting and design upgrades, lobby upgrades, all hall carpet replacements, breakfast room upgrades, new flooring/lighting in the fitness area, new bathrooms on the 2nd floor, new furnishings on the 3rd floor, and much more. Please keep returning and watch us change. Stuart, GM

We have stayed here several times. Excellent location to highways, restaurants and downtown. Views are wonderful from 3rd floor. Rooms and linens and beds are worthy of the best of the BWs. Very professional staff. Breakfast is great.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for returning to the Crossroads. Your kind words are appreciated. We hope to see you again and again. Stuart, GM

Very clean and nice hotel rooms. Bed was perfect - not too hard - not too soft. Larger than normal refrigerator in room which was NICE! Breakfast buffet was very nice. Pet friendly - Came to Thunder Bay for the Lakehead Kennel Club dog shows and this hotel had lots of grassy areas around the hotel for walking dogs along with adequate waste recepticles.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for visiting us at the Crossroads. I am pleased that both you and your pet enjoyed your stay with us. If your travels take you to Thunder Bay again, we hope that you will stay with us. Stuart, GM

We enjoyed a nice stay at this hotel on our way home to Winnipeg. The rooms were clean (although the layout was a bit squishy from the doorway to the beds). The beds were comfy, the bathroom was spacious with good water pressure in the shower. The bonus was a delicious hot breakfast which included sausage rounds, omelets, waffles along with other typical breakfast options offered in hotels. The only problem was the eating area was on the third floor and the AC wasn't working, so it was extremely warm in there. Also, the layout in the eating area was poorly laid out. People were continually bumping into each other to get the food. I thought the price a bit high for the hotel, so I'm not sure if I would stay again, but if you are passing through, it's a good option.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us at the Crossroads. I am sorry that the air conditioning in the breakfast room was not operating during your stay. The parts eventually arrived from the States and all is well. Unfortunately the system was down from Thursday until Tuesday. These delays are the challenges we face in the North. Stuart, GM

We liked the convenient location of this hotel. It's not fancy but our room was clean and the bed comfortable. Front desk staff were friendly and a very good breakfast is offered as part of your stay. The room was quiet as we were on the backside, away from a main road. If possible ask for a room on the quiet side. We will consider staying here again.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank youm for staying with us at the Crossroads. We appreciate you taking the time to file a review. We hope that if you travel through Thunder Bay again, you will consider staying with us. Stuart, GM

On the road from our cross Canada trip, was there for one night only. Check in was easy and quick, room decent comfortable. Breakfast was generous and certainly more than the usual continental dried muffins and limp eggs from most hotels.

My son and I had a relaxing stay at BW Thunder Bay while driving across the country. Comfortable beds and very clean. Good value for price. Friendly and helpful staff. Great view from breakfast room on 3rd floor.

Booked 2 nights in July. Place was full and there was no parking available in lot. Had to park next door. Room was ok. Bed was comfortable. Shower was hot and bathroom was clean. Breakfast was pretty sparse. Staff was friendly. Moved to another hotel after 2 nights.

We stayed just 1 night as we were en-route home. We were pleased with the drive-up room, which was large and well-equipped with comfortable beds, good black-out drapes, and a small fridge. Breakfast was typical of a chain hotel but there was certainly enough selection to keep most people happy. The hotel is in a safe neighbourhood; my only comment would be that the sign on the main highway has a directional arrow for Best Western but does not specify which one (Thunder Bay has 2 BW's) so we ended up making a wrong turn. Nonetheless, I otherwise thought our stay here was fine and would definitely come again.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our hotel. We appreciate your comments. We are also in the initial stages of a 3 year design upgrade program. Items will include landscaping, painting and upgrades to the outside of the building as well as the entrance way, replacing carpets in all hallways/ breakfast room and lobby, upgrading all of the bathrooms on the 2nd floor, replacing all furnishings on the 3rd floor and much more. Please keep coming back and watch us change. Stuart, GM

The hotel was clean, the room was also very clean, nice size, very comfortable bed and staff was very friendly. The hotel is quite close to the airport so a quick taxi ride takes you there in no time. This hotel paid for my cab ride which was another bonus. Will definitely stay there next time I visit

Stayed 1 night passing through ThunderBay on our way to Dryden, Ont. Hotel is situated close off Hwy 17 (TransCanada) and not far from the airport. We had a restful stay and would highly recommend if passing through. We were situated on the 3rd floor where the workout gym and Breakfast area were located. If on the 1st floor you have direct access to your room and can park outside your door. Very clean looking from the outside with spacious rooms on the inside. Internet, breakfast and sleeping accommodation and amenities were very good. Would stay here again if required.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our hotel. I am pleased that you have enjoyed your stay, and hope to see you back again, soon. Stuart, GM

We stayed overnight, room was nice and clean, breakfast was included and good, no complaints, conveniently located in city but next to the highway if you are on a road trip, staff was friendly and efficient

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I am pleased that you enjoyed your stay, and hope that you will return soon. Stuart, GM

We stayed here for two nights while in Thunder Bay. The hotel was clean, quiet, firm beds and the breakfast had plenty of choices. The front desk staff was very helpful. The location was good for visiting some of the tourist sites and was an easy walk or drive to several restaurants. This hotel was a good choice for us.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us. I think the weather cooperated during your visit. I hope to see you again soon. Stuart, GM

In spite of the horrendous weather that was going on outside, I felt as safe and comfortable as I would have at home. Then, in the quiet of the morning, I was able to go upstairs and enjoy a real, hot, relaxed breakfast and make a new friend.

My husband and I are senior trike riders. We stayed at the Best Western Thunder Bay Crossroads on 6/14 & 6/15. From the moment we arrived the front desk staff was friendly and accommodating. We asked for a 1st floor room, which has a door from the lobby and a door in your room, to the parking lot. We loved being able to haul our luggage through the back door to our room. Our room was in the back and was very quiet. It was clean and the cleaning staff were friendly also. The continental breakfast was exceptional. This motel is centrally located and near all the attractions that you would want to visit. We will definitely stay at this hotel again in the future!

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our hotel. I am very pleased that you had an enjoyable stay with us. If you are passing through Thunder Bay again, please stay with us. Stuart, GM

I basically slept here and it is close to the airport. There are a few places just as close but I didn't have my secretary investigate for prices and proximity this time but she will next time. Very expensive bed for 6 or even 20 hours as anyone's case may be. Clean and mostly modern. It's a Best Western, not thee Best Western. I encourage you to shop around if you want a typical place to stay for a reasonable price.

I stayed at the Best Western Crossroads as I was passing through Thunder Bay. Having been to several other Best Western Plus, this hotel is due for a renovation. It was very clean however but the building was tired looking. The bed was comfortable and there was minimal road noise (second floor facing road) The continental breakfast had many options and there was constantly an attendant filling stations and wiping down the area. Overall the free wifi and free parking were appreciated but at the end of the day I would prefer to stay in a newer hotel. The staff were friendly and made me feel welcome.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to post a review. We are in deed in the early stages of a 3 year upgrade program. We will be adding landscaping, and repainting the outside, along with adding some rock along the bottom and on the entrance way columns. We will also be changing out all the hallway/breakfast room and lobby carpeting, installing rubberized flooring in the fitness area, updating the tile/tub surround in all of the 2nd floor bathrooms, new furnishing on the 3rd floor, new paintings in all rooms, plus a number of other smaller upgrades. Please keep coming back and watch us slowly change. Stuart, GM

Our room was clean, quiet and comfortable. The bed was very firm. The breakfast wasn't great, eggs were cold and the toaster burnt the toast black, the woman who was working was nowhere to be found and the dials on the toaster said not to adjust. Also we were at breakfast a few minutes before they opened ( 3 ) and when she can to unlock the door I asked if we could come in and sit down, I am disabled and standing is difficult, she said " I have to check the coffee" and promptly shut the door. I was only asking for a chair not coffee.

This is our hotel of choice when in Thunder Bay. Excellent location. The hotel is quiet, clean, excellent wifi, comfortable beds and excellent staff. Walking distance to restaurants, grocery stores & liquor store.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for returning to the Crossroads and taking the time to post a review. We really do appreciate your business and hope to see you again soon. Stuart, Gm

Nice and pleasant Staff - good accommodation and bedrooms - nice selection of "Continental" Breakfast before travelling by "paid for" Transport to Airport. Quick and easy check in / check out arrangements by Lisa at reception

Well it is hard to pinpoint who was the most pleasant to deal with,from the moment we walk thru the doors on any stay,we are greeted with very responsible,tenative,and friendly staff!!Management,front desk staff,maintainance,cleaning staff,breakfast staff,THANK YOU for a most comforting stay! We feel that it is like being accepted as family each and every stay..From the moment we walk thru the doors to being checked in to the cleanest and most wonderful atmosphere in lodging that I have stayed in Canada to the rates that are reasonable for the experience that one will have...I can go on and on...Hey Best Western Crossroads,need I say anymore..BRAVO,and THANK YOU for an amazing experience. Rudy J.Wilson

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for your kind words. I have your comments posted in the staff room for all to see. We look forward to your return. Stuart, GM

Really nice place and the staff were great , very friendly and helpful. We had a main floor room with an outside door so loading and unloading the car was easy. The morning hot breakfast had a lot of choices. Short drive to a number of restaurants

Stuarttbay, Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for choosing to stay with us. We appreciate your business, and the fact that you took the time to post a review. I am pleased that you enjoyed your stay and hope to see you again soon. Stuart, GM

We were welcomed by Lisa who was very polite and professional, she's a keeper. Quick and easy check in. Rooms are very accommodating, clean and comfortable. Housekeeping do a wonderful job. When checking in we we're also given a complimentary bottled of water which is a great idea thank you for that. All in all i highly recommend this hotel. Great staff and very clean. Oh and the free hot breakfast is an added bonus.

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for staying with us, and for taking the time to review our hotel. i will pass on your kind words to Lisa and congratulate her on a job well done. We strive to be the cleanest hotel in town and appreciate hearing that our efforts have been noticed Stuart, GM

The location is great, on Arthur St. right by highway 61, so you can get anywhere you need to quickly. The rooms are very quiet despite the traffic outside and the beds are really comfortable so I had a great sleep. Perfect way to end or start your day!

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
John: Thank you so much for taking the time to review our hotel. We very much appreciate your kind words. We are in the initial stages of a 3 year design upgrade program. We hope that you keep returning and watch us change. We will be landscaping, changing paint/look of the outside of the building and entrance way. We will also be recarpeting/tile work in the lobby/all hallways and breakfast room. Also a new rubberized floor in the fitness area, new furnishings on the 3rd floor, new bathrooms on the 2nd floor, plus a number of other design upgrades. Stuart, GM

On April 16 2016 after having problems at another hotel we cancelled our second night and went to Crossroads. We were greeted by a very courteous employee named Johnathan who checked us in. In the morning we had a nice breakfast and the woman (sorry for not getting your name) was so nice that she offered my wife fruit and to refill our thermos for our ride home. You may not have a pool but you have class. Well Done

Stuarttbay, General Manager at BEST WESTERN Thunder Bay Crossroads, responded to this review
Thank you for taking the time to review our hotel. We may not be the largest hotel on the block, but we think we make that up with excellent staff, very clean rooms and a great breakfast. If your in the area again, we hope that you will make us your first choice. Stuart, GM

If you are looking for a hotel in Thunder Bay the Best Western Crossroads is a great place to stay. It's super clean, conveniently located and has a free breakfast. But the key strength of this hotel is the friendly, helpful, awesome staff. They really go out of their way to make sure your stay

Stuarttbay, General Manager at Best Western Thunder Bay Crossroads, responded to this review
Thank you for your kind words. I will definitely post your comments in the staff room. We trust that we will see you again soon. Stuart, GM

I stay here regularly for business and I love this hotel. Close to everything and the staff all know me so check-in/check-out is so fast - they even send me a Christmas card! Rooms are always clean and comfortable and the breakfast is delicious. The coffee in the lobby is the best and I always have a couple cups before I leave in the morning.

Stuarttbay, General Manager at Best Western Thunder Bay, responded to this review
Thank you for taking the time to review our hotel. It is very satisfying to read comments from repeat guests. We are in the initial stages of a 3 year design upgrade program. If you liked us in the past, you will love us in the future. New hall/lobby/breakfast room carpets/tiles, new rubberized flooring in the fitness area, new furniture on the 3rd floors. New bathrooms on the 2nd floor, new entrance way, upgrades to the building exterior, landscaping, but a number of other upgrades. Stuart, GM

First time I stayed at this hotel on the main road side, traffic and airplanes most of the night. I will request a back room for future stays. Otherwise I like the convenient location of this hotel. Clean rooms and comfy beds.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to review our hotel. I am glas that you enjoyed your stay, although were bothered by the street noise. Please let us know your preference for a room away from the street, when you make your next reservation. We do try to assign special request rooms first. We hope to see you again soon. Stuart, GM

The rooms at BW Crossroads are clean and spacious. The staff are very welcoming and helpful. I've stayed 3 times for work and the beds are very comfortable, one of the best nights sleep I've gotten away from home. The Continental breakfast is also very good.

The hotel is very convenient to the airport, it is great having the free breakfast. Only downfall is there is no airport parking there. The staff was very friendly and helpful. It is a great location for visiting Thunder Bay.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to review our property. We are continually upgrading in order to meet our guests needs. I am sorry that we are forced to limit our "park and fly". Our parking lot is simply not large enough for a large number of guests to leave their vehicles for extended periods. Stuart, GM

This facility is an excellent place to stay in Thunder Bay! We found the staff courteous, the facility clean and comfortable and the rates reasonable. The Free breakfast was very good, offering Waffles, Bacon, Sausages,eggs, oatmeal, cold cereals as well as fruit juice, coffee, tea and milk. The building is quiet and there are a number of places to dine nearby.

Staff were exceptional, my focus being on the cleaning ladies. They made us feel comfortable and the rooms were very clean. The cleaning staff always made time for us and made us feel like number 1. The breakfast was the most complete and fresh, bar none. If you want a comfortable stay and great service then The Best Western Crossroads Thunderbay is the choice for you.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you so much, for taking the time to review our hotel. We are very proud of our staff and the services we are able to provide to our valuable guests. We hope to see you back soon. Stuart, GM

Have stayed here many times for both business and pleasure. Have never been disappointed. Staff are very accommodating and hotel is located near the airport and very close to restaurants and shopping.

I REALLY like this hotel in Thunder Bay. It is not one of the newer ones, but it's certainly one of the better ones for business travel. I always stay on the business floor when I am here. It is always quiet, which is essential when spending a great deal of work nights in a hotel. Sleep is important! I am always greeted by friendly staff at the front desk. The gym is pretty basic, but has what I need. Breakfast is always very good and fast (the toaster is crazy fast). The breakfast room is alway kept clean and stocked up. They serve a hot breakfast (usually some kind of eggs as well as a breakfast meat) hot or cold cereal, a variety of breads, waffles, juices, etc. And flavoured coffee cream which I really appreciate. Fridge, microwave coffee maker. Restaurants and convenience stores within walking distance. Also a nice running trail right beside the hotel along the river. I have been staying there at least once per month for the last 6 months or so, and will be there again this week. Home away from home these days.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to review our hotel. Your responses allow us to gain guest feed back and ultimately improve. I am pleased that you enjoy us as we are. We are in the initial stages of a 3 year " design excellence program" This will include - landscaping, painting the outside of the building, changes to our entrance way, new flooring in the lobby,(carpets and tiles), new hallway carpeting, new rubberized flooring and lighting in the fitness area, new flooring, lighting and blinds in the breakfast area, upgrades to the 2nd floor bathrooms ( replacing tubs with showers), new furnishings in the 3rd floor bedrooms, along with new in-room paintings through out the hotel.

I only stayed for one night, and was greeted by this gentleman working in the front desk , I don't recall his name but he was really friendly and told me he was originally from Ottawa. He made me feel like part of the family and welcome me to Ontario. He also gave me an upgrade to a king suite . Beds were comfortable and everything was cleaned, which was awesome. Definitely I would stay there again

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to comment on our property. I am very pleased that the staff was able to add to your guest experience. We are in the initial stages of a 3 year design upgrade program. This will include, landscaping, outside painting, changes to our entrance and lobby area as well as new hall carpets, new flooring in the fitness area, upgrades the breakfast room and a number of upgrades to our guest rooms. We hope you return and watch us change, Stuart, GM

We stay at this Best Western quite often when coming to Thunder Bay Area. We always feel welcome and the staff is caring and friendly. Everyone goes out of their way to may our stay enjoyable. The Breakfast is outstanding and Karen is a joy to talk to. The rooms are very well kept, clean, and tidy. We recommend this Hotel to all of our family and friends.

I have stayed here numerous times over, the last three years and it is my favourite place in Thunder Bay to stay due to the quietness, location and service. Recently, we went to California and stayed here both the night we left and the night we returned. We asked if we could leave our vehicle for the 10 days and it was permitted free of charge and with no problem. I thought this was a great plan but we then learned that if you stay here, both going to and coming from the airport by taxi was also paid for by the hotel. This operation just keeps growing in my esteem. Always a great welcome, a good breakfast and a quiet nights sleep in comfortable beds.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to review our hotel. Due to the size of our parking lot, we are unable to offer the "Park n Fly" option all of the time. We have to consider the occupancy forecasts as well as the number of guests that we have already allowed to leave there vehicle. We don't want a full parking lot of vacationers and have no room to park the overnight stays. I am pleased that it worked out for your trip. Stuart, GM

The staff are amazing; and you will get nothing but first class service. I was there for 3 days on business and they will do nothing but take care of your needs. It's a reasonable budget. Coffee machine (free) on the main floor, the internet was super fast (I run an ad agency and can attest it was trustworthy and fast). The breakfast was more than expected. Great to start your day and was included. My only issue was that I was in room 203 and it was right under the kitchen on the 3rd floor. Not the staff fault, but at 4:30am I could hear them preparing the day. Moving around upstairs doing their cleaning getting breakfast ready for 6am. By the second day I was good and managed to sleep through it. I would stay there again for sure.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to review our hotel. We have recently upgraded our internet and am pleased that our money was well spent. We are in the initial stages of a 3 year design upgrade program. This will include outside painting and design changes, Landscaping, upgrades to our lobby and breakfast area, , new hall carpets as well as a number of upgrades to the guest rooms. We hope that you return and watch us improve. Stuart, GM

This is my favourite place to stay in Thunder Bay. It's close to the airport, the rooms are clean and comfortable, the staff is always pleasant, and the included breakfast is very much appreciated. They do not have an airport shuttle, but will pay for your cab if you ask at the desk.

Really nice room, decent continental breakfast. Could use a few more non processed options. Staff is exceptionally friendly, even provided a taxi chit to airport! Really go out of their way for you. Would definitely stay here again. Great location close to airport.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to review our hotel. We are always looking for items to make our breakfast better. We hope to see you back again soon. Stuart, GM

After a 9 hour drive, I was really looking forward to a much needed night's sleep. This was not to be, as the mattress was as hard as a rock and the pillows were the cheapest quality I have seen in a long time. Tossed and turned half the night. Would not stay there again.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to comment on our hotel. It is comments like yours that give us the opportunity to make changes. I am sorry that the mattress did not meet with your approval. We have had guests that like our mattresses so much that they have purchased mattresses identical, through us for their homes. Stuart, GM

As usual, we enjoyed our stay at our home away from home. Close to many restaurants, the Airport and good access to the rest of the city. They have kept up with renovations and serve and excellent complimentary breakfast. Price is very good and the quality is perfect.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for continuing to stay with us, while in Thunder Bay. As you said, we strive to continually maintain an excellent hotel. We are just in the initial stages of a 3 year design upgrade program. We have met will the designers, and will be repainting the outside of the building, adding landscaping, changing the entrance way, redoing our lobby area, replacing all the hallway carpets, updating the breakfast room, replacing all the tubs/showers on the 2nd floor, replacing all of the furniture on our 3rd floor, but many more updates. Stuart, GM

This hotel is rather old but they have done some good updating and do a good job of keeping it well kept and clean. The exercise room is outdated but has everything needed. There is also a decent running trail just down the road. Lots of fast food and grocery store near by. Rooms have a fridge and microwave. The daily continental breakfast is pretty good with eggs, meat, cereals, muffins etc. There is also 2 waffle makers. Over all I was pleasantly surprised by the hotel and I would absolutely stay there again on my next trip to Thunder Bay.

Very good accommodations, clean, comfortable room but the bed was a little too hard for my liking. Staff very friendly and helpful. Breakfast is good overall except the sausage, which was like not very tasty, however the bacon days made up for it.

A very nice place to stay. Very comfortable and close to the airport. The staff were super friendly and accommodating. They even helped me with a minor problem that I was unaware of with my booking. Will definitely stay again when in town.

Booked in a rush and staff were really helpful. NIce walking path right behind hotel that follows the river, through park, golf course, college grounds. Convenient to highway yet quiet. Breakfast is included and there is a fitness room. Close to new hotel and very comfortable mattresses.

It is good and located in good location and easy approach to shopping malls. close to Airport. service is good and generally i like to stay as long as rooms are available. Very Vey nice horel Thanks and regards

Hotel was excellent and staff were awesome and very friendly. The breakfast was over the moon compared to what we had at other hotels along the way. I would recommend this hotel to anyone who is travelling to or through Thunder Bay.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you so much for staying with us. We have been adding a number of items to our breakfast to make it a true " hot buffet" I am pleased that you enjoyed it. The " over the moon " comment made our day. We hope that if your are travelling through Thunder Bay again, that you will stay with us. Stuart, GM

I stay in Thunder Bay at least three times a month and I have to say I really enjoy staying at the bests western crossroads. The front desk clerk is amazing nice and quick. There is one particular clerk Brandon I believe that even remembers my name now and takes the time to greet me while starting working my booking right away. Having a ground floor is always preferred because it is very nice to pull up and park right outside your door. The only thing I must say is that the parking lot can be a little crammed at times because it is so small. The breakfast is amazing and you can even make your own waffles with strawberry or blueberry toppings. The little desk area in the room is nice to set up a work space if you are there on business and the gym is smaller but has everything you need and never seems to be busy. The hotel is quiet you never hear noise from other rooms. Great stay, although I randomly try other hotels just to mix things up I keep coming back to this hotel. You can get adjoining rooms if needed as well. They also have pet friendly room which I have used in the past and they don't even smell Like rooms that have had pets in them!!!!! A rare find in deed!!!

Called hours ahead for a ground floor room. When we arrived front desk tried to give us a second floor room.Parking was horrible and the air conditioner rattled very loudly in room. We were booked for two nights needs upgrades to rooms and some customer service education. We usually always stay at Best Western if one is available but we're disappointed with this one.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to review our hotel. Reviews like yours only give us the opportunity to identify short falls and correct problems. We do try to meet all our guest requests and exceed on their expectations. If you give me more details on your stay I will be able to do some research. Thank you again, Stuart, GM ( stuart.crossroads@shaw.ca)

This was a quick overnight stay when driving cross country to Alberta. Check in, sleep, breakfast and get going again. Painless check in and out, standard free breakfast and comfortable bed for the night. Checked all the boxes.

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for taking the time to review our hotel. I am pleased to read that you had a pleasant, although short, stay with us. Please stay again if you are ever travelling through Thunder Bay. Thank you again, and hope that your a good trip home. Stuart, GM

Had a great stay at this hotel, it's perfect for people flying. The hotel offers a great complimentary breakfast and a free taxi to the airport. Staff was friendly and helpful. Not a hotel for vacationing but perfect for frequent flyers!

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
That is a wonderful review and we appreciate you taking the time to let us know experiences. We look forward to having you stay with us again on your next adventure! Stuart, GM

Stayed here last night on my way across Canada and it was a nice stop. Breakfast was great. Self serve but enjoyed it. Very clean and quiet hotel. Would stay here again! The staff were great. Location is in a central area for being close to restaurants and other amenities

Stuarttbay, General Manager at BEST WESTERN Crossroads Motor Inn, responded to this review
Thank you for choosing the Best Western Crossroads Motor Inn, while in Thunder Bay. Your review is very important to us, as it lets us know what we are doing right, and what needs improving. We hope to see you back again soon. We will be starting a 3 year upgrade plan to our hotel shortly. This will include building painting, landscaping as well as carpets, lobby, breakfast room and a number of room updates...

This is a budget minded hotel and that exactly what you get. The rooms are a little dated and the breakfast is ok but again it isn't overly expensive. We had a room at the end of the hallway - very noisy with the door slamming at all hours. Too bad if you planned to sleep in, you wouldn't! The breakfast room was on the top floor and it was bright and airy but it can get crowded as there is limited seating. The food was ok with a decent selection. Now, the Wi-Fi was terrible - could not get a good enough signal to use my VPN secured access for work. For a business traveller this is extremely important and I was told that they had just upgraded their system. I can't imagine what it was like before the upgrade. I will not stay here again when in town on business.