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Best Western Tbilisi Art Hotel, Tbilissi

3.5/5  - basé sur 73 notations.
Apakidze 11, 0171, Tbilissi, Georgia - Ver el mapa
Best Western Tbilisi Art Hotel - Vista Exterior El Best Western Tbilisi Art Hotel se encuentra en el centro de Tbilissi. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Disfrute de una cómoda estancia a poca distancia del distrito de negocios de Tbilisi, lo que permitirá a los viajeros de negocios internacionales desplazarse por la zona, asistir a eventos y disponer del tiempo necesario para visitar lugares de interés. Situado en el centro de Tbilisi, este hotel BEST WESTERN se ubica a solo 3 minutos a pie del Palacio de Deportes de Tbilisi combina los mejores servicios y la mejor ubicación con las tarifas más asequibles. Al ser uno de los principales hotel perteneciente a una gran cadena de Tbilisi, los huéspedes ya saben qué podrán encontrar al reservar una habitación: una hospitalidad de primera clase, unas impolutas y amplias habitaciones y todos los servicios necesarios para disfrutar de un fantástico viaje. Situado a solamente un kilómetro de la estación de ferrocarril, los viajeros podrán acceder con la mayor comodidad al transporte público, al tiempo que los miembros de nuestro personal estarán encantados de proporcionarle todo tipo de recomendaciones sobre restaurantes, tiendas y visitas a lugares de interés. Visite el zoológico de la ciudad, situado a poca distancia en autobús o tome un taxi desde este hotel de Tbilisi. Durante su estancia en el centro de la ciudad y al alojarse en un hotel con una excelente reputación, puede estar tranquilo a la hora de planificar un magnífico itinerario. La Fortaleza de Narikala es un lugar de obligada visita para aquellos que viajen por primera vez a Georgia, al tiempo que el Teatro Estatal Académico de Ópera y Ballet ofrece impresionantes espectáculos durante todo el año. Los visitantes acuden igualmente en masa al Museo Etnográfico al aire libre para recorrer las vibrantes exposiciones itinerantes. Numerosos huéspedes en viaje de negocios adscritos al Banco Mundial escogen este hotel de Tbilisi, así como los trabajadores de British Petroleum. Tanto si se trata de asistir a un evento en Toyota como de una convención en Siemens, al contar con todos los servicios de negocios al alcance de sus dedos podrá disfrutar de una estancia sin complicaciones para encargarse de sus asuntos de tal manera que le quede también algo de tiempo para disfrutar de actividades de ocio. Nuestro personal bilingüe ampliamente familiarizado con las preferencias y las costumbres occidentales tiene solamente un objetivo: garantizarle la mejor estancia posible. Reserve su estancia en el Best Western® Tbilisi Art Hotel en Georgia hoy mismo. Disfrute de su estancia en nuestro hotel.

Best Western

Tbilisi Art Hotel

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Servicio de masajes
    Servicio de masajes
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 73 huéspedes
NOTA EMITIDA
Excelente
15
Muy bueno
27
Normal
20
Malo
8
Pésimo
3
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
9
De negocios De negocios
39
En familia En familia
13
En pareja En pareja
7
En solitario En solitario
2
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Not really a 4 star hotel and not the best western standards"

2
10/08/2018

We went to the Best Western looking at booking.com pictures (last time). The hotel is in the middle of a chaotic zone with a lot of real estate developments going on all around. This means construction works that you can see and hear from your window. Inside they did some refurbishing efforts but a 90´s look with (very) old carpets. Cleaning is a real an issue. Even the room materials are poor (to say the least). Not the best western standards for sure.

"Best Western Tbilisi Rocks!!!"

5
01/08/2018

Had an amazing experience with great food and superb ambience.Felt like home away from home.The staff was caring and helpful at all times.The cleanliness and hygine factors were taken care off strictly.All in all a great experience.

"Way beyond expectations!"

5
28/07/2018

I was very impressed by this hotel. The staff was exceptional, the rooms clean and roomy. At first the weird location annoyed me but we were there a full week and found it to be safe, quiet and very convenient to food and shopping. The laundry prices seemed high but we had friends at many other motels around town and they are all high but they did a great job and what a huge convenience! I have NEVER had such an amazingly delicious free breakfast! The croissants were just too good!!! It's a pain to find when you are in a taxi but we got used to saying casino Adjara and then getting out at McDonalds and walking the short walk back to the entrance. I heard no complaints from any of my friends that stayed there as well. Definately reccomend!

"Good hotel but could do with improvements"

3
03/06/2018

The rooms are quite big and functional. Same goes for the bathrooms. Location wise a bit far from the city center , close proximity to the underground metro/railway station helps .Travelling by the underground metro is extremely economical compared to taking taxis (0.5 Lari to any station one way , compared to minimum 5 Lari for taxi ) with a train every 3 to 4 minutes depending on the time of the day. Breakfast was extremely limited to put it mildly but staff friendly and helpful. Overall an average hotel suitable for business travellers.

"Bad Location, Dingy Hotel, Regular Service, No English!"

2
14/05/2018

So where to start... Location - the location of this hotel is terrible. It is located in a sketchy residential building in terrible state. The entrance is located in a dark alley. Most taxi drivers have no idea where it is. Want to walk around here? I wouldn't recommend, drunks are always nearby and the locals are not tourist friendly. Property - the hotel itself doesn't look good. It looks old, not everything works as it should. Food - food for breakfast is very average. The bread is from a pack and tastes as if it was stored. Staff - the staff is very average but the main problem is that lost of them don't speak English. How in the world does the receptionist not understand English well? I wouldn't stay here for anything in the world! It is overpriced for what you that. For the sane 90-100 you can take a way better hotel in a better location.

"Dont stay here"

1
04/05/2018

Very noisy hotel. Staff banged doors and cupboards all day and night and talked loudly outside your room all the time. Got probably 2 hours sleep all up. They knocked on our door at 12.15am for room service. What is that. Then the girls proceeded to talk and laugh so loud I felt like they were on the end of my bed talking to me. The only good thing about this hotel was their breakfast. Oh and no hot water on the morning of leaving.

"Cosy Place, Lovely Staff and extraordinary Service."

4
09/04/2018

We were there in February. We arrived from our flight around 2.30 am. We got the ordered taxi from the hotel. We received a warm and friendly welcome. The staff at the front office were really friendly even at that of the night. The breakfast was nice, nothing out of the ordinary. but there was plenty even toward the end. The staff is the asset of the hotel. Kind, friendly and will go out of their way to help you, and feel you at ease and enjoy... The only down side is the view from the rooms... Actually there isnt any view.

"Service review "

2
21/02/2018

I visited the hotel during new years.I was told that there were not enough rooms,given I had booked my Georgia tour with all non- smoking rooms in advance.I wasn't asked if I smoked and was unknowlingly transferred to the floor which had smoking rooms. The room alloted to me was very warm(the heater) and I had to call room service many times before anyone came to fix it. The bathroom door wouldn't shut and the lock and the handle were out of place. The WC shower started leaking suddenly at night and I would have slipped if I didnt be careful. Again, I had to wait too long before help arrived. Finally,when I couldn't sleep with all these problems the night before check out, the cigarette smoke filled the bathroom and room from nowhere and I requested the hotel staff to shift us to a non-smoking room, so that I could sleep a few hours atleast. I understand that not all staff are expected to know English, the electrician and plumbers had no clue what my problem was and I was left to explain everything myself to the staff at the reception. They were not helpful and cooperative when required. Hospitality was not proper. Very rude in speaking at times and not helpful. Being a visitor if we ask them something about the place or something the reply would be "i dont know" . Given the brand name of 'Best Western',the service wasn't upto the expectations of a rational visitor.

"Good Property at nice location with great staff"

4
03/02/2018

Stayed for four nights along with family and friends on vacation. The Property is located in the center of New Tbillisi. There is a Spar Supermarket, Mcdonald's, Wendy's near the Hotel. Within walkable distance 10 mins from hotel there is shopping street with good shopping options. The rooms are located in 14th, 15th and 16th floor with nice views of the city. The rooms were quite spacious for a family of four with enough space for additional bed. The room and bathroom was very clean and quite well maintained. The breakfast served was good with decent options and our group enjoyed the same. The staff was very helpful and friendly and was willing to assist us with all our requirements and made our stay pleasant. Overall our experience was very good and highly recommend the hotel for both business and family trips.

Best Western Tb... A, other at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Fenzeer, Thank you very much for taking time for the feedback regarding your stay at Best Western Tbilisi Art Hotel. It was a great pleasure to host you at our property. We are delighted that your stay was pleasant, it's always heartwarming to hear that our guests had enjoyable stay. Thank you once again for taking time for your positive feedback. Look forward to welcome you back at Best Western Tbilisi Art Hotel. We value your opinion! Kind Regards, Marta Dartsimelia, Acting Head Of Front Office

"Family vacations "

3
04/01/2018

Its a wonderful hotel in central tibilisi . Near it supermarket, small restaurant, mc Donald , bakery r available . 10 mins walking distance central market is there , u can shopping and eating here. Staff is very friendly and helpful. They give u assistance as u need . they provide very basic breakfast, interiors and rooms r comfortable, from all rooms veiws r wonderful, u can see whole veiw of tiblisi.

Best Western Tb... A, Acting Head Of Front Office at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Deepa A, Thank you so much for sharing your positive feedback. We are glad that your stay was pleasant at Best Western Tbilisi Art Hotel. It's always heartwarming to hear that our guests had enjoyable stay. We gratefully value your feedback as our entire team strives to improve our service accordingly. We would like to thank you once again for taking time for completing the survey and truly look forward to welcome you back. Kind Regards, Marta Dartsimelia Acting Head Of Front Office

"Great staff and nice location"

3
27/12/2017

Great staff, nice location near many cafes, restaurants and shops. It is very easy to catch a taxi on the main road. I highly recommend this hotel. The receptionist Tatia jikidze was helpful and made our stay pleasant

Best Western Tb... A, Acting Head Of Front Office at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Sulaiman M A A, We appreciate you for taking time sharing your positive feedback. We are delighted that your stay was pleasant at Best Western Tbilisi Art Hotel. It's always heartwarming to hear that our guests had enjoyable stay as our entire team always strives to improve our service accordingly. We would like to thank you once again for taking time for completing the survey and truly look forward to welcome you back as our guest. With Kindest Regards, Marta Dartsimelia Acting Head Of Front Office

"Good as business hotel"

4
17/12/2017

Stayed for 2 nights during business. It is a nice friendly hotel in the center of Tbilisi , though not in the main attractive center of the old town. Room was clean and quite large, breakfast was decent and attitude of the staff was fair enough. The hotel more suits to business than pleasure . It is close to the Holiday inn casino- if interested...

Best Western Tb... A, Acting Head Of Front Office at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. pazitush, We appreciate you for taking time sharing your positive feedback. We are glad to hear that your stay was pleasant at Best Western Tbilisi Art Hotel. It's always heartwarming to hear that our guests had enjoyable stay as our entire team always strives to improve our service accordingly. We would like to thank you once again for taking time for completing the survey and truly look forward to welcome you back as our guest. With Kindest Regards, Marta Dartsimelia Acting Head Of Front Office

"Good stay in Tbilisi"

4
06/11/2017

A very clean and neat hotel; everything felt very easy; nice design and atmosphere - excellent place for an unobtrusive stay. Good breakfast; friendly and helpful staff. I was there for business but could meet all needs

Best Western Tb... A, Acting Head Of Front Office at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. jonathan, We appreciate you for taking time sharing your positive feedback. We are delighted that your stay was pleasant at Best Western Tbilisi Art Hotel. It's always heartwarming to hear that our guests had enjoyable stay as our entire team always strives to improve our service accordingly. We would like to thank you once again for taking time for completing the survey and truly look forward to welcome you back as our guest. With Kindest Regards, Marta Dartsimelia Acting Head Of Front Office

"A Great Hotel with Fantastic Service! "

5
30/09/2017

I was in Tbilisi last month on business and needed a comfortable hotel which was centrally located. The room was fantastic and the hotel has all of the modern amenities to include a spa, nice gym, restaurant and bar. The room was a nice size allowing me to spread out and not feel so cramped. I needed to extend my visit twice and the front desk staff strived to accommodate me as best they could. A special thanks to Ani and Tatiana!

Best Western Tb... A, Acting Head Of F/O at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Pyeongtaek, Thank you very much for taking time for your feedback. We are delighted to hear that your stay was comfortable at Best Western Tbilisi Art Hotel. Your opinion is valuable for us as our team constantly strives to deliver high level of customer service. Thank you once again for taking time for completing the survey and truly look forward to welcome you back at Best Western Tbilisi Art Hotel. Kind Regards, Marta Dartsimelia

"Excellent because of staff"

5
21/09/2017

The staff at this hotel were amazing. Extremely helpful. Always attentive and helpful and cheerful. Marta is among the top 3 hotel staff I have ever met anywhere and I stay at hotels about 180 nights per year. I would hire her in a minute and I am very selective.

Best Western Tb... A, Acting Head of F/O at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. MICHAEL J., We appreciate you taking time for the feedback. We are delighted to hear that your stay was pleasant at Best Western Tbilisi Art Hotel. Your opinion is valuable for us as our team constantly strives to deliver high level of customer service. Thank you once again for taking time for completing the survey. We look forward to welcome you back at Best Western Tbilisi Art Hotel. Kindest Regards, Marta Dartsimelia

"Decent hotel."

3
17/09/2017

Decent hotel with laidback attitude of staff. A few good and a few not so. Apparently a little old property. Two separate lifts, one till 14th floor and the other for higher floors. a little confusing as the help desk at 14th floor was never manned. Average breakfast. All in all an average hotel, 3 star.

"A good base to explore this beautiful city"

3
16/09/2017

We went to watch the Okean Elzy concert in Tbilisi last year and decided to stay at the Best Western due to its convenient location and attractive relative pricing. The experience overall was pleasant, checkin was smooth, the rooms were at a Best Western standard and breakfast was good. A pleasant stay. But will explore other Tbilisi hotels before returning to stay there again. Location is great for business travelers.

Best Western Tb... A, Acting Head of F/O at Best Western Tbilisi Art Hotel, responded to this review
Dear aubergine, We appreciate you taking time for the feedback. We are glad to hear that your stay was pleasant at Best Western Tbilisi Art Hotel. Your opinion is valuable for us as our team constantly strives to deliver high level of customer service. Thank you once again for taking time for completing the survey. We look forward to welcome you back at Best Western Tbilisi Art Hotel. Kindest Regards, Marta Dartsimelia

"Wonderful Hotel, First class to Ms. Mariam, Ms. Nanuka and Ms. Marta, experienced a refined form of great hospitality"

5
11/09/2017

I would like to share my wonderful experience with this sophisticated and wonderful retreat, a true example of converting an angry guest into the most happiest guest, I had tried to contact the hotel in the beginning through linkedin and just because I did not get a response in few days I had got very angry and wrote my concern on facebook, immediately after this I was contacted by Ms. Mariam and Ms. Nanuka from the sales department and both of them offered a wonderful gesture by apologizing first and then offering me a good discount along with a wonderful room allocation, I accepted their proposal and booked the room, I myself have worked with a luxury brand The Ritz-Carlton (Sales) and currently I am employed at The Rixos Hotels corporate sales sector and it is not an easy task to impress me specially when I am visiting a 4 star hotel, I have previously stayed at Marriott Tbilisi and Marriott Courtyard and I did not really expect such an out of the box service by best western, but from my check in to my check out the hospitality which i was shown was not only out of the box but it was out of the planet, the care, emotional engagement, the welcome, the love which i was given cannot be expressed into words, I was having some difficulties at immigration counter for travelling to Tbilisi without proper hotel documentation(my mistake) but it was Ms. Mariam who stood up to help me by talking to immigration officer and assuring him over my reservations guarantee with the hotel, first class to Ms. Mariam for this, Ms. Nanuka was also very much welcoming when I saw her in the hotel, And Ms. Marta I believe her welcoming gesture and smile is something I miss one of the most, Ms. Marta is very professional at her work and she exactly knows her job very well, first class to all these ladies, I believe best western hotel is lucky to have them on board as the luxury brands like ritz carlton, four seasons, bulgari and rixos hotels are always looking for such ultra talented and super professional employees, I would like to request the Hotel General Manager and Chairman to appreciate these ladies with high pace who are doing their jobs perfectly well Thank you very much Ms. Mariam, Ms. Nanuka and Ms. Marta you guys have made best western hotel my future home in Tbilisi and no way I will even think about going to another hotel When it comes to The Hospitality international gold standards I believe these ladies have a perfect command with wonderful futures on the basis of the personalized service that they love to provide, I do not have enough words to thank them and also all other employees who have played their parts to make me feel home. Sheheryar Qureshi Corporate Sales Rixos Hotels Dubai

Best Western Tb... A, Acting Head Of F/O at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Quresh, Thank you very much for taking time for the feedback regarding your stay at Best Western Tbilisi Art Hotel. It was a great pleasure to host you at our property. We are delighted that your stay was pleasant, it's always heartwarming to hear that our guests had enjoyable stay. Thank you once again for taking time for your positive feedback. Look forward to welcome you back at Best Western Tbilisi Art Hotel. We value your opinion! Kind Regards, Marta Dartsimelia

"Good experience for business trips"

3
24/08/2017

I chose this hotel because it was close to the conference facilities and the price was okay, compared to other places. The room was rather big, it had a balcony and double beds. However, I did not understand what was missing- it wasn't cozy or "warm" enough, maybe some pictures on the walls or carpets may change this. Also, I had a perception that it wasn't super-clean, the additional pillows were like 100 years old. The thing that I can say for sure about this hotel, is that it has very friendly and nice staff. The breakfast was nice and tasty. There wasn't a bathrobe at the room, and when I requested one, it appeared to be not so clean:) At the same time, the hotel provided me with iron and ironing board in super fast and nice manner. The shampoo and shower gel are two in 1, so make sure you have your own, if you have complicated hair. There were many shops, pharmacies nearby, also fast food places, like Subway. You can find Entree on walking distance. Water, tea and coffee are available at the room. Good experience for business purposes, but if you visit for sightseeing, metro station is nearby.

"Nicely mainatined, in heart of the city, great for both family and corporates"

4
17/08/2017

Very courteous and helpful staff, and all amenities like wi fi, heating / cooling well maintained. Food and breakfast mostly continental and less variety. Location of hotel near shopping malls, market also makes it excellent for travel / stay comfortable.

Best Western Tb... A, Acting Head of F/O at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. damuthakur, Thank you very much for sharing your positive feedback. We are glad that your stay was pleasant at Best Western Tbilisi Art Hotel. It's always heartwarming to hear that our guests had enjoyable stay. We gratefully value your feedback as it helps us to improve our service accordingly. Due to hotel rebranding and development an easily accessible signage is under the consideration. We would like to thank you once again for taking time for completing the survey and look forward to welcome you back. Kind Regards, Marta Dartsimelia

"Best Western Tbilisi Art Hotel"

3
26/05/2017

Very bad location building wise Front side location good since just opposite the road is Holiday Inn The hotel does not even have it's name on the top of the building Just written -Hotel Each & every time the taxi drivers couldnt get the address of the hotel & they keep on roaming in the bylanes The hotel itself is located in some kind of a commercial building and the rooms are located on the 14/15 & 16th floors After reaching the 14th floor,you have to again take another lift to go to the 15th floor where my room was located Phewwwww.... My room was big but not upto the mark. It was not properly ventilated or no proper lighting. Furniture sparse Breakfast was OK though Pricewise also found expensive seeing the location Only breather was that just 5 minutes walking from the hotel is the Adjara casino I booked it thinking it;s a Best western brand since I have previously stayed at the Best western Faubourg in Paris,but very,very disappointed

Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Vishal, Thank you for taking time for sharing your opinion regarding your stay at Best Western Tbilisi Art Hotel. Every guest's feedback is valuable for us as it helps to deliver and increase the quality of customer's service. We would like to bring to your. We would like to bring to your attention that the hotel is located 300 meters from one of the main squares - "Heroes' Square" and we are proud to be in the heart of the business district in Tbilisi, one of the advantages of which is a quiet place for business people, hidden from the noisy and traffic way of the city with easy access to Metro station and other public transportation in only a step away. Hereby, please, accept our sincere apology for those problems that made you feel uncomfortable and please be assured that we will do our best to solve all necessary things that appeared during your visit at the hotel. Thank you once again for taking time for the feedback and we truly look forward to welcome you back to exceed your expectations. With Kindest Regards, Marta Dartsimelia

"Wonderful staff, very good breakfast, but..."

2
15/05/2017

If this review were only about the Best Western's staff it would be six-plus stars -- the young, energetic, and attentive staff are the highlight of the establishment. After my visit to their country, I am convinced that Georgians invented the idea of hospitality, or at least have dedicated themselves to perfecting it. The hotel's public areas are quite pleasant too, and a very good buffet breakfast appears each morning. The bar serves excellent Georgian wines (they are really unusual, and worth some tasting) as well as other more familiar offerings. The problems are with the hotel itself. It is located down a potholed alleyway -- really only one lane, and not pedestrian-friendly -- behind a large sports or music arena, in a charm-free zone (although Tbilisi is reviving itself after years of deprivation, so I really can't be very critical about the surrounding area). If you walk through the parking lots on one side of the arena or the other, you get out to the main street, eventually. There you'll find a useful Spar market and some nearby fast food outlets, and will be across the street from a large and modern Holiday Inn (with, more or less inevitably, its own casino). I mention the Holiday Inn because if you're taking a taxi back to the Best Western, the driver might not recognize the address; just ask to be let out at the Holiday Inn, and then take the two-minute walk over to the Best Western. Overall, the location -- well off to the west of the Old Town city center -- is somewhat remote, but the Best Western staff will help you get a taxi. Taxis are cheap -- you'd have to be taking a late-night trip to a rather remote address to spend more than the equivalent of about US$4.00. The guest rooms are on the top three floors of building, which were apparently a later addition to an existing structure; take the lobby elevator to 14, then walk down the hall to another elevator, and that gets you to your room floor. My room, on 16, was not wonderful; furnishings were *very* basic, the plumbing made loud screeching noises from time to time, and there was a persistent smell of mildew from the bathroom. The float in the toilet tank would not work reliably, so about every other visit I found myself lifting the tank lid, which for some reason was usually enough to get the float to close the valve and allow the tank to fill. The faucet and taps on the bathroom sink had been somewhat hastily, but not firmly, installed. On the plus side, there was a very effective air conditioner, a large balcony with an impressive view (though the balcony was shared with another room, which made it inadvisable to leave the door open at night), and the stall shower was new and squeaky-clean. Overall, though, the room was not what you'd expect from Best Western generally. Thus, depending upon what you're looking for and what you'd emphasize in a hotel review, you could put this place anywhere from one star on up to five. Maybe I should give three stars here -- after all, some fine people are working hard to offer good accommodations under less-than-ideal circumstances. But the drawbacks are real as well, and those considering this hotel should be aware of them as well as of the strong points.

Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review
Dear Guest, We appreciate you taking time for sharing your opinion regarding your stay at Best Western Tbilisi Art Hotel and thank you for your positive words about our stuff and hotel. Every guest's feedback is valuable for us as it helps to deliver and increase the quality of customer's service. We would like to bring to your attention that the hotel is located 300 meters from one of the main squares - "Heroes' Square" and we are proud to be in the heart of the business district in Tbilisi, one of the advantages of which is a quiet place for business people, hidden from the noisy and traffic way of the city with easy access to Metro station and other public transportation in only a step away. Your fair vision is an additional stimulus for us to eliminate those minor problems that made you feel uncomfortable and please be assured that we will do our best to solve all necessary problems that appeared upon your visit at the hotel. Thank you once again for taking time and we truly look forward to welcome you back to exceed your expectations. With Kindest Regards, Marta Dartsimelia

"Accommodation and Service"

5
22/04/2017

I stayed at this hotel. The accommodation was excellent, the rooms, the bathrooms and linen was very clean and their service was excellent. I liked the warmth and respect which the hotel staff gave me and the warmth of the Georgian People. The Gym was also well equipped. The Wifi connection was equally good.I recommend this Hotel

Best Western Tb... A, Assistant of D/O Manager at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Ipyana, On behalf of our entire team we would like to thank you for taking time for sharing your positive feedback. We are delighted to hear that your stay was enjoyable at Best Western Tbilisi Art Hotel. It is always heartwarming to hear that our guests stay was pleasant. We gratefully value opinion and truly look forward to welcome you back. With Kindest Regards, Marta Dartsimelia

"Good budget hotel"

4
12/04/2017

Hotel is good . Rooms are clear and staff is helpful and friendly . Location is not central , but in taxi to center cost just couple of dollars and metro station is nearby . We booked via booking system and after i sent e-mail to hotel asking transfer from Airport to hotel and transfer was done without any problems . Management is good .

Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Aliyar, Thank you very much for taking time for your positive feedback. It is always heartwarming to hear that our guests had pleasant stay. We gratefully value your opinion as it helps us to deliver high level of costumer service. We would like to thank you once again for taking time completing survey and look forward to welcome yo back! With Kindest Regards, Marta Dartsimelia

"we have a great time in tbilisi.our hotel (the best west hotel)was an art hotel and decorated with fantastic furniture."

4
19/03/2017

very good employee,good place,nice decoration,breakfast could be better(very little choice & repetitive) our room was clean,big & good balcony)near the shop centers & kfc .housekeeping service was good.warm & friendly welcoming by staff.

Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review
Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review Dear Ms. Mina, Thank you very much for taking time for your feedback. On behalf of our entire team, we would like to thank you for your positive survey. We are delighted to hear that your recent stay was pleasant at Best Western Tbilisi Art Hotel as it always heartwarming to hear that our guests had enjoyable stay. Your opinion is valuable for us as our team constantly strives to deliver high level of customer service. Thank you once again for taking time for completing the survey. Looking forward to welcome you back at Best Western Tbilisi Art Hotel. Kind Regards, Marta Dartsimelia

"DECENT THOUGH DIFFICULT TO LOCATE"

4
04/03/2017

We had a five night stay during our recent Georgian trip.The hotel was booked through an agent .Though the standard rooms are shown to be of 320 sqft, only some meet this area as others are cramped. The check in was done in no time.The hotel has a spacious lobby and restaurant.The FO staff speaks really good english.The hotel rooms starts from the 14th floor and are there on 15th and 16th floors.The rooms are neat and clean and the house keeping department is really efficient.The toilet with the cramped shower space is neat as well.The beds are comfy.The view from the 16th floor is spectacular and you even gets a spacious balcony having an area equalling that of the room but cant sit aside during winter due to the freezing temperature. The breakfast is the one area which requires thought as the very same menu is repeated every day with changes only for the dish placements !! Though we mentioned this from the third day, it didnt do any good.The same menu was repeated.But for this every other feature is more than satisfactory with a special mention to the restaurant girl Lika.

Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review
Dear Mr. Kumar, On behalf of our entire team we would like to thank you for taking time for the feedback and sharing your positive opinion regarding our stuff and service. We are putting our heart to feel the guest as comfortable as possible. As for the restaurant, Please be advised that we have continental breakfast, in other words light breakfast, which is equal of international standards of hospitality. Although, we are glad to inform you that according to our guest review's we added cream soups to our breakfast menu, which we think will enrich the food menu. Thank you once again for taking time to complete the survey. We look forward to welcome you back at Best Western Tbilisi Art Hotel. With Kindest Regards, Marta Dartsimelia

"Descent 4* hotel"

4
28/01/2017

Rooms were very small but we were lucky to get a big balcony I think the balcony was bigger than the room.. rooms were descent, temperatures was controlled and the staff were also welcoming.. we had a comfortable stay

Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review
Dear Guest, Thank you very much for taking time for your feedback. We are glad to hear that your recent stay was comfortable at Best Western Tbilisi Art Hotel. Your opinion is valuable for us as our team constantly strives to deliver high level of customer service. Thank you once again for taking time for completing the survey. We look forward to welcome you back at Best Western Tbilisi Art Hotel. Kind Regards, Marta Dartsimelia Assistant of F/O Manager

"If you plan to eat outside you can stay there!"

3
05/12/2016

I went for a 3-day visit and my employer booked me there since all other options were fully booked. The room was spacey and warm in contrast the shower cabinet was too small and narrow. There was an unpleasant chemical smell at the elevator which was similar to a burnt electric cable. The restaurant at the hotel is simply below average. This was very disappointing since first I always prefer eating at the hotel restaurants during my business trips and second from what I read about Georgia in terms of hospitality and gastronomy, its rich and colorful cuisine has got many influences from all neighbouring cultures. I took a picture of the dish which I have ordered. My husband thought this was some kind of Lahmacun with sucuk (sujuk) (see picture attached). The reader can guess what it is. I left the answer at the end of my review. Except for the terrible restaurant, the hotel is overall good. The room and the breakfast are fine if you plan to stay for maximum one week. Otherwise I start getting annoyed from the tiny shower and the bad quality of food at the restaurant. Answer to the picture: Pizza al Prosciutto e Funghi

Best Western Tb... A, Assistant of F/O Manager at Best Western Tbilisi Art Hotel, responded to this review
Dear Guest, Every guest's feedback is valuable for us as it helps to deliver and increase the quality of customer's service and we are looking always to improve Infrastructure to provide more comfort to our customers. Thank you for sharing your opinion regarding your stay and please be assure that all notes are considered with high importance. The improvement of air-condition system in elevator evoked some unpleasant odor. Our apologies that we couldn't foresee this type of inconvenience and didn't put any note. As for the restaurant mentioned above our chef took warning for the food that was presented and F&B operates under the strict monitoring. Hereby, please, accept our sincere apology regarding all consequences you faced at Best Western Tbilisi Art Hotel and thank you once again for taking time for the survey. We truly hope to welcome you back at Best Western Tbilisi Art Hotel to exceed your expectations. Kind Regards, Marta Dartsimelia Assistant of F/O Manager

"well located close to metro and supermarket"

4
13/08/2016

The rooms are of a decent size with free wifi in-room. The buffet breakfast had a good selection. The hotel is well located within 1-2 minutes walk to the metro station and the supermarket. However, after office hours only 1 lift serviced the hotel floors which can result in long waits. It would also be helpful if hotel staff were able to provide maps of the local area, instead of giving me the brochure for the Big Bus Company which had in it a useless map of the route.

Best Western Tb... A, Front Office Manager at BEST WESTERN Tbilisi Art Hotel, responded to this review
Dear Guest, Please, accept our gratitude for taking time for your feedback. Each and every guests opinion is valuable for us as we constantly strive to provide the best service for our costumers. We are glad that you general opinion was positive and we are ready to take inconsideration all remarks. Thank you once again for your feedback and we look forward to welcome you back at BEST WESTERN Tbilisi Art Hotel. Kind Regards, Hotel Administration

"Expect to be charged more than the check-in price!"

1
12/01/2016

I reserved a room for my guests a couple of weeks ago. The manager and I agreed on the price via email. However, upon check-in, my out-of-town guests were presented with two reservations. I only reserved one double room for this family of four (two children, ages 7 & 13), but somehow two different rooms ended up reserved. My guests selected the room with two beds, signed the invoice agreeing on the rate per night, and checked in. In the middle of their stay I got an email from one of the managers, Nana, who informed me that my guests selected "the wrong room" and would I inform them that it would be an additional almost $200 USD for their stay. I wrote that this was not what was agreed upon, and they shouldn't have to pay additional money. The response I got was, "Dear Raymond, We knew..., we did not ask them to change anything they insisted upon check in themslevies NOT WE !!! . And now they are 4 people in 1 room and it includes 4 breakfast for 4 people , ...please contact your guest and clear our why they did like this ! ...The rate has changed... 2 persons in each room and now you are asking to pay the same rate for 4 people ? It is illogical ." A couple of things I would like to point out.... 1) my guests never had the hotel breakfast 2) the children can't stay in a room alone 3) if the clerk at the front desk made an error, that is the hotel's error. Not mine. Not my guests. 4) I paid the $200 extra and was terribly embarrassed that my guests found out how much was owed because the night clerk explained how my guests "messed up". That is humiliating. I seriously doubt after this encounter that I will again use this hotel for my business and corporate guests. I have many guests that travel throughout the year from around the world, and especially the USA. They will likely stay at other hotels that better reflect the positive virtues of this beautiful country.

"Great visit.... except the result!"

4
12/11/2015

Had a great stay at the Best Western Tbilisi - visited for the Scotland v Georgia match in Sept 15. Great spacious room, clean, bottles of water provided daily and reasonably priced. It is a bit out of the way for accessing the old town, but taxis are fairly cheap, and if you want a cheap beer, there is casino about 100 yards away. One negative - the bar didnt have any cold beer which made us not stay for a drink!

"Nothing Special. Average Hotel."

2
10/11/2015

Positives: The staff were pleasant. The hotel was clean. Odd: The rooms are on the top 3 floors of an office building and have their own separate elevator which actually starts at floor 14. It was very odd. Negative: The location seems to be in a bad part of town... behind a communist era exposition center and casino. All wood floors mean that one hears all the comings/goings in the corridors. For the sake of the kind staff I wish I could recommend this place, but I cannot. There are better options in Tbilisi.

"Quirkiest BW I've ever seen!"

4
09/11/2015

If you're looking for a Best Western, you are probably looking for familiarity. Just expect it to be quirky and you'll probably be okay. The taxi must pull through a gate in a parking area outside a sports arena - no sign of the hotel but relax, he's not taking you back there to mug you, the hotel is around back. The check-in desk is right there, but you must go to the 14th floor to get to the first floor on the hotel, if your room assignment is 15 or 16, you'll have to get off at 14 and take the stairs or another elevator on up. Don't expect much of a view up there though, as the balcony faces a decrepit looking apartment building. Once you figure that out the room is spacious and comfortable enough, though quite dark. Best part of the room? The bathroom heater serves as a towel dryer. We were about to wash out some laundry and hang it on the rack where it dried immediately. Free WiFi is always great. Breakfast was good, eggs every day we were there. Right outside back out on the street there is a McDonald's, Wendy's and Subway for fast cheap meals, and more local stuff if you explore around. Just be spry though, as crossing the street is very reminiscent of the old "Frogger" game.

"Great place to stay,"

5
19/10/2015

I stayed here with my wife for 5 days, and after seeing many hotels in the city I can confidently say that this place is one of the best to stay in. The staff are super friendly and helpful specially (Lana), thry all helped us with everything, booking taxis, clarifying the places details, the currency and fares in the city and anything else we needed (plus they speak great English so that was ultra helpful. The place itself is away from the main street and quit (with some noise from other guests) and the view was great, you could see all the city from your window. The place is great if you're regular traveller and would spend much of your time out in the city, clean, nice, with all the needed facilities. I'd definitely book here again and recommend it to others.

"Ambassadors of the famous ‘Georgian Hospitality'"

4
17/08/2015

We stayed in the hotel for 4 days with our infant daughter. The hotel staff went above their call of duty to make our stay comfortable. Be it specially made rice and milk for my daughter or just helping us out with taxi bookings or even giving us detailed information on places to visit - they have done it all with a smile and in spirit of true Georgian Hospitality. Thanks to Tiko and her team (Ana, Khatuna and others). The Hotel has a good Wifi connection and is centrally located next to various shops including a SPAR, McDonalds, Subway etc. The rooms are well cleaned. Would definitely recommend this hotel for Family vacation.

"Would stay again."

4
09/08/2015

Stayed her for 6 nights in July 2015 with my husband. Beautiful clean modern room with two good sized single beds - very comfortable with good A.C.. Coffee and tea making facilities / mini bar and hairdryer provided and room cleaned with towels replaced each day. There is free good quality Wi-Fi throughout the hotel. The hotel is centrally located with McDonalds Subway KFC Dominoes and a well stocked SPAR all within 2-3 mins walking distance. Two things to note about this hotel. One the rooms are on the 14-16th floor but the first lift only goes to 14th floor so you must change to another lift for 15th and 16th floors. Second drawback is the hotel is situated behind other buildings on a side road. Taxi drivers are not clear on the location of this hotel - you must get receptionist to write address in Georgian to hand to driver. Overall I would highly recommend this hotel. Will come back if ever in Tibilisi again.

"Good hotel nice stuff"

4
02/08/2015

The hotel is very clean also it is part of a commercial building ... it has fast wifi in every room and also the breakfast is good,the location is good and near to rustaveli street and the metro station is so close...after all it is good place for staying at...im sure i will stay at this hotel again.

"Hotel in an office block"

3
27/05/2015

To begin with the hotel was hard to find, even the local taxi driver had to ask for directions. When I arrived at the hotel I realised that out of 15 stories only the top two were actually the hotel. The reception is very dated as is the lounge/bar/breakfast area. On my second night I returned to the hotel to find there was no running water, when I called reception they told me they knew of the problem and that I may use extra bottled water at no charge !!!

"Bizarre, but OK"

3
15/05/2015

This is one of the strangest hotels I have ever stayed in. True, I arrived at nearly 4 AM and in my sleepless condition anyplace could have appeared strange, but this wins some kind of prize. It is situated off a main road, but there is only a tiny sign next to a McDonald's to indicate there is a hotel there. The taxi had to enter a car park and take a ticket, and then circled behind an an enormous white building and there was another small, dimly-lit sign on a building that did not look anything like a hotel. It looked like an office building, and that in fact is what it was. The check-in desk and the restaurant are on the ground floor but all the rooms are on the 14th and 15th floors. The room itself was pretty decent. Large, hardwood floor, decent-sized flat screen TV, sliding door opening onto a small balcony with a view of the city, bathrobe. No bathtub, just a very tiny shower stall. No washcloths. Bed and pillows were fine. Breakfast was merely adequate, but the service was friendly and the barman made a very good cappuccino (an extra charge for it but worth it). There is a very well-equipped fitness center in the basement: machines, free weights, etc. Location is OK. It's about 6 km from Rustaveli Square, so if you like to walk it is fine. Almost everyone I dealt with at the front desk wore a name tag that said "Trainee," and it showed. Efficiency and competence were shaky, as was command of English. If I didn't speak some Russian it could have been a problem. For the price I can't complain, but I probably wouldn't stay there on my next visit to Tbilisi.