Best Western Hotel Downtown Sudbury Centreville,  Sudbury

4.0/5  - basé sur 545 notations.
151 Larch Street, P3E 1C3, Sudbury, Canada - Ver el mapa
+1 705 673 7801 +1 705 673 5296

Su destino

Sus fechas

Su habitación

> Habitación 1

1 adulto

 

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Recepción 24 horas 24
    Recepción 24 horas 24
Calificación de los huéspedes TripAdvisor
Sobre 546 opiniones de huéspedes
Ver otros comentarios >>
Galería de imágenes :
Disfrute de una estancia en una de las habitaciones y en las áreas públicas recién renovadas del Best Western® Downtown Sudbury Centreville, un hotel situado a poca distancia a pie del Sudbury Arena, el teatro Sudbury Theatre Centre y distintas sedes empresariales y gubernamentales. Ubicado en el corazón de la ciudad, este hotel BEST WESTERN de Sudbury que admite mascotas y cuenta con certificación CAA y AAA ofrece todas las comodidades propias del hogar con habitaciones recién renovadas con colchones con acolchado doble totalmente nuevos, desayuno continental gratuito, estacionamiento gratuito y gimnasio. ¿Busca disfrutar de confort adicional? Pregunte por nuestras habitaciones ejecutivas con televisores LED de 32 y 42 pulgadas. Si desea disfrutar de todo lo que Sudbury, Ontario, tiene que ofrecer simplemente aventúrese en las inmediaciones del hotel. A solamente 5 minutos de este hotel de Sudbury los huéspedes podrán visitar Science North, Dynamic Earth, Bell Park, Tom Davies Square, el recinto Sudbury Arena, el teatro Sudbury Theatre Centre y una gran variedad de instituciones educativas entre las que se incluye la Universidad Laurentian. Los huéspedes en viaje de negocios que se alojen en este hotel de Sudbury, Ontario, podrán disfrutar de acceso gratuito a Internet inalámbrico y con cable, centro de negocios abierto 24 horas, estacionamiento gratuito, restaurante con bar y una cercana ubicación a las principales empresas, sedes gubernamentales y hospitales locales. Reserve su estancia en este hotel de Sudbury, Ontario, para disfrutar de lo mejor de la ciudad y alójese en el Best Western® Downtown Sudbury Centreville. Haga su reserva en línea hoy mismo y ahorre. Disfrute de su estancia en nuestro hotel.

Ver tarifas y disponibilidad

 
Habitación 1

Opinión de nuestros clientes


en asociación contrip advisor img
Basado en la opinión de 546 huéspedes
Certificate of Excellence
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
206
Muy bueno
 
144
Bueno
 
99
Mediocre
 
57
Horrible
 
40
Con amigos Con amigos 32
De negocios De negocios 213
En familia En familia 125
En pareja En pareja 124
En solitario En solitario 42
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio
Best Western Downtown Sudbury Centreville,Sudbury
  • 4
    « return losted phone! »

    We sleep for one night and the overall was very good. One thing we did appreciate the most is the fact that we forgot our iPhone and they keep it aside for us! My daughter was very happy to have it back! Thanks again :)

    4
    « great place »

    Commute is excellent. 3 minutes away from downtown bus terminal. Staff is friendly and caring.continental breakfast is hot and good. Taj bistro restaurant is right in the hotel makes your dinner more enjoyable. Overall stay was good. I would recommend to stay this place.

    2
    « No Parking »

    The hotel itself is nice. Room was large and comfortable. The lack of parking or any help from the hotel to find parking was frustrating. I would in all likelihood not stay here again, despite the hotel itself being adequate.

    3
    « Best Western Sudbury »

    Location is good if you need to be downtown otherwise the parking is limited and difficult to get in and out of especially in the winter. Some good restaurants just a walk away. Breakfast (eggs) were not eatable. Check-in was 30 mins because no one was at the front counter. Other staff passed by and could not help.

    4
    « Sudbury »

    Overall we were very satisfied with our experience at the Sudbury Best Western. The breakfast was very good and the staff pleasant and very helpful. The only thing we disliked was the lack of parking. We came back around 8.30 pm and there was no parking available. It was very inconvenient to have to find a spot to park. There should be an available spot for every room at the hotel. Our room was on the parking side of the building so we watched for a spot to come empty so we could use that spot rather then move our car before 8 the next morning. We watched people from buildings around the area leave their car in the lot and not come near the hotel. Security for parking was non -existant..

    4
    « Keep coming back »

    Have stayed in this facility on many occasions - and they provide service as expected by a Best Western - staff are friendly and professional - not the most inviting part of town - but a good location to do business - close to some good restaurants ( have not eaten on site ) - try the Hour Glass - the hotel was very busy on this visit but they were able to accommodate a request for an extra room - like room # 317 - quiet - good internet and great bed - good place to stay on a business trip

    1
    « Bad experience ruined stay »

    Had stayed here before (see review Sept 2015) and found it to be average. Returned again with kids due to convenient location in hopes of having at least equivalent experience. Although parking issue was worse and it was noisier, the personnel were quite pleasant and breakfast fine. However there was an incident that ruined it all. In the morning there was violent fighting in the next room that frightened the kids. Lots of loud swearing and banging which ended up in the hallway. Called front desk who then called 911. Cops and ambulance eventually showed up. Realize these things happen and was out of personnel's control but this ended up being our memory of the place. Unfortunately we will be looking elsewhere to stay on our next visit to Sudbury.

    5
    « Great Hotel »

    Excellently located hotel! Friendly, helpful staff! The restaurant was exceptional!! Great hotel, needs better signs, especially, as it's located on a one way street! The sign is way up on the top of the building! As a person, not familiar with Sudbury & arriving at night, I had to circle the block on several 1 way streets to find it!

    4
    « Business Trip »

    From the outside, the area and hotel don't look overly inviting. Reception/welcome area could do with modernising. However, my room was fresh and up to date, very comfortable bed and warm, especially as it was -17 outside. Bathrooms are quite small, but manageable. I'd stay here again. Definitely visit the Taj Bistro - lovely food. Not as good as curry in the UK, but the best I've had so far in Canada. Parking not too easy, especially when snow has fallen, spaces are quite limited.

    1
    « Nope »

    Terrible experience. Parking was atrocious and very unorganized, pipes had burst and the water was shut Off for several hours. We were sent to super 8 to stay rather than lose our money. Would not refund our money. Terrible start to our family getaway. Owner and management staff was very unprofessional and oblivious to proper customer service and social skills. Would never give these people money again, regardless of the state of this hotel.

  • 5
    « Overall - rock n roll »

    Restaurant serves very good East Indian food, with good beer on tap. Bed was very comfortable and rooms were nicely upgraded. Recommend to all travellers to Sudbury. Only complaint is that the room was not given at more of a discount price as the hotel seemed quite empty and it was a weekday- in order to keep customers....taking another 10$ off our bill would have kept us coming back for more later.

    5
    « Great place in Downtown Sudbury »

    Very nice hotel, extremely friendly and efficient staff , Very good breakfast, great rooms so clean and tidy and very comfy beds, very well situated in the middle of everything in downtown Sudbury. Good parking space.

    5
    « Excellent hotel »

    Staff went out of the way to help us for any requirements. Vina, Christine and front desk was excellent staff. The food at the Indian restaurant was delicious, clean and professional. The breakfast was excellent.

    5
    « Very Friendly staff »

    I stayed at BW, Sudbury for 1 night on a business trip. The front desk staff during check in and check out were very friendly. I am giving a 5 star for their services. They were pleasant to approach and were accommodative with my requests which comforted me during my stay.

    2
    « Maybe in a pinch »

    We thought we would give Best Western Hotels a shot as we frequently travel and book hotel rooms when we do so. This hotel is worn, tired, the room smelled of sewage, the towel rack in the bathroom would have broken from the wall mount had a single bath towel been hung on it. Wall paper and paint and wall condition was very worn and outdated, no parking available when we returned in the evening. I had to park on a sidewalk across from the hotel as instructed by the night attendant, so had to run to the hotel in the rain in our formal wear. We are not impressed.

    3
    « OK, but could have been Better »

    Good location in downtown Sudbury and close to some really good restaurants that provide excellent service and good food. The hotel sign is hard to locate and not readily apparent to see where the hotel is actually located.

    4
    « Best Western Sudbury »

    Very courteous staff, clean rooms and walking distance to a nice Irish Pub. Breakfast was nothing to write home about. Would stay here again. There is a lot of stores within walking distance and also a Timmies for you timmies lovers.

    4
    « Downtown Sudbury »

    helpful staff / great location / Very clean - pleasant lobby. I would stay there again for my next business trip to Sudbury The owner was very involved in the management of the hotel and seemed to really care about the property

    1
    « Very poor check in experience »

    Showed up late and tired, took 45 minutes to check in. Man working front desk was incompitent. Must have been new, called for help and spent entire checkout process talking on cell phone in different language without telling us what was going on at all. Would not come back.

    5
    « Boutique hotel in downtown Sudbury »

    Very comfortable room with excellent wifi. Helpful and caring staff. Breakfast was included, self service and excellent. Only concern was a back-up alarm on a truck at about 5am and the congested parking. (There is another lot across the road but this also tends to be somewhat difficult to get into.

  • 5
    « BW Sudbury »

    I stayed at the BW in Downtown Sudbury to attend the CHL/Russia Series Hockey Game. My stay was excellent and the location was ideal for attending a game. The hosts Surrinder and Vina were fantastic. I would definitely stay there again.

    4
    « Good »

    Good experience. Breakfast needs improvement but otherwise good hotel. Good location. The elevators were pretty slow. Nice rooms and washrooms. Right next to downtown Sudbury. Walking distance to everything I'm the downtown core.

    4
    « Down Town »

    Down Town Sudbury is a good place to stay if you want to be close to everything and this Best Western offers Indian food in the Restaurant it was my first time trying and I loved it ! The parking can be tricky sometimes it's across the street but you get use to fast . All in all this is a very nice Hotel to stay in LOVE IT

    4
    « Quiet hotel »

    I was in Sudbury on business and spent two nights at this hotel. It was really quiet and a good place to rest. The rooms are "half way" renovated, by that I mean everything looks fairly new and modern in the room, but you can see the bathroom is rather old. But still it's very nice, quiet and clean. Location is ok, very central, but the general area lacks of restaurants and activities, you have to drive 10-15 away to get anything interesting. The biggest drawback is parking space, the parking is very very small across the street, I was lucky to get the last remaining spot both evenings I was at the hotel.

    4
    « Clean and comfortable »

    Clean room and a comfortable bed. Good pillows. Tubs are shallow if that matters to you. Great if need to be near the university. Breakfast is free, but you get what you pay for. Parking could easily be an issue for people.

    4
    « Wiggles concert »

    Very clean and comfortable and very nice staff gave it a 4 because not much parking everything else awesome breakfast was good and rooms were quiet parking is across the street and not many if then but loved my stay

    5
    « Great location »

    We attended an event at Sudbury arena and the hotel was only a short walking distance away. I found the rooms to be larger than other hotel rooms and our room fit a cot quite nicely. Breakfast was hot with standard choices. I would stay there again if I was in the area. It would have been nice if there was a pool for the kids.

    5
    « Hotel review »

    Hotel was very good. The room was nice, good shower.. bed was comfy, tv worked. Room had a microwave which was great. The breakfast was very good, coffee was hot. Over all the stay was great. Only negative thing id have to say is the parking.. the parking was not convinent or user friendly as all.

    4
    « Second time there and they did not disappoint!!! »

    While passing through Sudbury on the Thanksgiving weekend we stopped for dinner and then realized we were both too tired to drive further. We booked a room at the Best Western and shortly afterward found ourselves in a clean room with a nice comfy bed. The front desk staff were lovely and welcoming. We missed the breakfast the next morning but even so it was a nice stay. The pillows are kind of small and poofy but if that is the worst thing that happens to you, life is good!!

    4
    « Renovated Best Western in Downtown Sudbury »

    Well done, BW! Bedroom refurnished and great decor. Comfortable beds, with crisp white comfortable and bright turquoise sash, make room inviting. The bedsheets are unbeatable! Drycleaned and ironed and no pilling! Room darkening blinds, bedside night lamps, oversize fridge with freezer and microwave are an added bonus. Although you can see some evidence of the old in the carpentry and what they have had to work around... the bathroom is spotless and has new modern edge to it. Breakfast served without plastic utensils... when did you get that last at a hotel? Glass mugs/glasses/plates make an at home experience. Great hot/cold options. Definately stay again.

  • 5
    « Always a win at this location »

    Another lovely visit to Best Western Sudbury! The bed was very comfortable ant the shower was hot. Its a great location, close to everything. This is the second time staying for us and I am sure we will do it again. Thanks Best Western... you didnt disappoint!

    2
    « Bathroom not clean »

    Stayed for two nights over the weekend. Room 504 with two queen beds, decent size, large fridge, microwave. Beds were reasonably comfortable. Bathroom was NOT clean. Black mold on the counter, shower and shower curtain! Toilet was off balance and smashed against the wall when you stand up. Only two small bath towels in the room, had to call and ask for more, and they were delivered quickly. No kleenx in the washroom for some reason. Hotel is in a seedy area and I worried about my car in the open parking lot, but there were no problems. The breakfast is more than continental, with make your own waffles, scrambled eggs, sausages, yogurt. Only fruit was apples though. The cost of this hotel is not appropriate given it's limited quality.

    4
    « Comfortable Stay »

    Our initial 2 queen beds room had a very stuffy smell, but the hotel quickly resolved our complaint and moved us to a much better room. The beds were comfortable and the room was clean. Breakfast was your usual hotel breakfast, with eggs,sausage, toast,fruit,yogurt,coffee,oj. Wifi is free as is parking.

    3
    « Okay but not exceptional »

    The entrance is hidden from some directions. Poor drive in entrance and very limited and crowded parking at the building. The rest is across the street . One staff person at arrival and desk clerk serving breakfast and washing dishes in the morning plus checkout. Limited choices.

    5
    « Business Stays »

    This hotel offers great service that begins when you enter when you check in. The staff are extremely friendly, professional and go out of their way to welcome you and make you feel special. The rooms are decorated in a comfortable way. I have been coming here for the last 8 weeks and love staying in this hotel. There is wifi throughout the hotel so you can get easy access to online.

    2
    « Malodorous »

    Beautiful rooms, unfortunately the whole place from the lobby up to the rooms and most importantly the room I was in could use a good scrubbing. There was mould in the washroom and it smelled horrid. The high speed internet kept shutting down and when getting ready in the morning a fuse blew, although the front desk quickly fixed that problem.

    4
    « friendly enviroment »

    I have not stayed at BestWestern for over a year. I think I must try it again this trip. Very satsified. Good location, good breakfast items. very clean, and quiet. I will stay more nights in the future.

    5
    « review »

    great hotel to stay at downtown, close to restaurants, bars/pubs.. a mall, banking and everything else that is located in downtown Sudbury.......park your car and you can pretty much walk to anything you need from there.......hotel staff is very friendly and always ask is there anything else you need when they see you,

    5
    « Excellent Hotel with great restaurant »

    I had a chance to stay at this location, its an Excellent Hotel with great restaurant in the center of downtown. Staff was friendly. Overall highly recommended for business or even families with children.

    4
    « Excellent ! »

    located in the centre of the city ... the acces is easy staff are friendly ... breakfast is good include in price ... In general I has a good stay .... I'll recommend it for people looking for a hotel with a good qu7ality-price . thanks

  • 2
    « Not your typical Best Western »

    We arrived and got our room. Went up stairs and settled in our bags and everything to realize the sink didn't work. So we called the desk and waited for a half hour for the guy to bring up towels for the room and to fix the sink. He never showed up. So we went down and talked to the front desk. Instead of fixing the sink or even looking at it they decided to move us to another room. So we had to pack back up and move all of our bags and what not to another room. The man at the front desk was reluctant to give us a receipt for the room. That became an unneeded hassle. Then at 3 in the morning a party broke out in the room next door and nothing was done about that. And then the continental breakfast, which I have come to expect as usually decent to good at best westerns was absolutely horrendous.

    2
    « Depressing hotel in a depressed town. »

    This Best Western has no readable exterior sign. We just stumbled across it. Entrance on the side in a dark alley under the building. Virtually no free parking. Badly laid out lobby with on elevator. In the morning the one staff members had to check out guests and run to the breakfast room to refill the dishes.

    4
    « Comfortable stay »

    Depending on the type of person you are you will either like or dislike the location. It is downtown so there were quite a few people hanging around the streets other than that it is within walking distance to restaurants, banks, liquor store etc. Outside of the hotel is not great but the inside is nice. Good bang for your buck. Complimentary breakfast was good as well.

    4
    « Decent »

    Quick checkin, free parking, defend internet and spacious enough rooms. Standard 3-star fare. On the negative, toilet has a urine stain and hair on it but I don't want to downgrade the mark too much as this is the oversight of just one member of their staff. Overall, the rooms are clean.

    3
    « poor service »

    travel card issue pending, no one at desk and did not get to use my travel card, i called later but was told that it cannot be done. the hotel location is pretty good but the hotel needs to be revamped. breakfast was ok but too busy the time we were there.

    4
    « Pleasant stay »

    good place to stay downtown. room was pretty clean but for the size of the room with a king bed it could of had another small couch along with the one that was there. All in all a pleasant stay. Staff was courteous and friendly. Although nobody at checkout and there was a line waiting to check out. Just left my key at the desk walked out. Guess the front desk person was pulling double duty by working at the breakfast.

    5
    « Impressive Breakfast, Location, and Comfort at Affordable Price »

    This hotel is situated no more than 10 minutes from downtown Sudbury. Its in a great location and provides a very impressive breakfast in the morning. The rooms are clean and comfortable and BW offers free wifi and parking. We would definitely stay again.

    4
    « Convenient »

    Stayed here because of it's location and price. Room was clean and staff were all friendly. Breakfast, which was included, had lots to choose from.The only complaint was the parking. They have space for about 7 vehicles right beside the hotel but the main parking area is across the street. It doesn't have a lot of room to manoeuvre in and the lot fills up quickly.

    4
    « go to hotel in Sudbury »

    I frequent this hotel when in Sudbury for business. The staff are very friendly and polite. The overall decor is very nice. The beds are very comfortable, nice linens and there is plenty of hot water in the morning.

    4
    « Passing through »

    Just passing though but hotel staff are friendly and hotel was nice and clean. Downtown location didn't seem to have too much within walking distance but staff were helpful. Breakfast was hot and good. Lots to choose from.

  • 5
    « Should be renamed Best Breakfast. »

    They have a sign that encourages guests to create their own breakfast sandwich, more than three types of bagels, and a waffle making station. The customer service is second to none - with a front desk clerk who actually makes a courtesy call within 15 minutes! Location, location, location: You're right beside a hipster latte place called Kupajoe, an incredible Indian Tandoori oven joint (Try the wings and their mango shake), and a karaoke place. It's downtown. The rooms were incredibly clean. Beds were comfy. 10/10 would Best Western again.

    5
    « Great Stay »

    Very centrally located, the Best Western Sudbury is a great place to stay when visiting Sudbury. Close to Laurentian University and downtown shops and services, I had an overall great experience during my recent stay.

    5
    « Nice hotel in downtown »

    Room was nice and clean. Hotel is clean and in good location. Breakfast was typical continental style. Lots of restaurants in the area. Staff was friendly and helpful. Parking is across the street but convenient. The surrounding area has a fair number of people that could use some help, but they weren't a real nuisance. Would recommend it.

    3
    « Downtown Sudbury »

    There is nothing to do at this location. Dowtown Sudbury is like a ghost town. Not the nicest part of town. I didn't feel safe walking around at dusk. The staff is very nice and did try to help out on restaurant locations.

    3
    « Nice service but not ideal location for families »

    We typically like to stay near the downtown so that we can walk anywhere we want from our hotel. In downtown Sudbury though we felt there wasn't a lot accessible from this location except for restaurants as many of the main attractions in Sudbury or at least a drive away. The hotel service staff were great on check-in and check-out. The beds were comfortable but the Linens were simple with no duvet covers and the pillows were kind of small and lumpy. The breakfast was great for our kids but for adults it could have had some protein like eggs. The main reason I didn't give this hotel a higher rating is out of its control and that is the location. Next time I would choose a hotel closer to science North so that we had access to the lakefront Trail and one of the main attractions that we planned to go to.

    1
    « Last time here for sure »

    Terrible terrible customer service, especially from the supervisor. They really frown upon anyone using Priceline. She purposely lied to us and told us the entire hotel was booked and said we can't help people using Priceline. All we wanted was 2 doubles instead of 1 queen for me and my two young kids. My brother came an hour later and booked a room for the regular price no problem at all. Only problem I ever had regarding any hotel bookings I've had. Always use Priceline.

    5
    « sightseeing/relaxing »

    Great hotel, near everything in center of city. got to see many sites in this town. i would reccommend this place to my fellow friends and family. i will come back for another stay in this beauitful town of sudbury.

    5
    « Excellent quality to price ratio »

    On our last trip to Sudbury we again stayed at the downtown Best Western and were looking forward to the always so friendly welcome of the hotel staff. The hotel is very conveniently located in the center of the city and also offers a nice Indian restaurant and free parking. Since our last visit the large rooms were beautifully renovated and the breakfast service did improve very much. A large fridge and a microwave is now available in the rooms and the Wi-Fi connection worked perfectly. All in all, like always, an excellent quality to price ratio and we certainly will be back for our next stay!

    5
    « Highly Recommend »

    The room were clean and the staff were very helpful and pleasant. Breakfast had a nice choice of food. Whole place was very clean and I was very comfortable there. The bed was very comfortable.Great job team

    5
    « Fantastic! »

    The room was updated and very clean. Staff were friendly. Overall was happy with the experience. I will certainly sty here again. If you are looking for an affordable, friendly nice place to stay without a pool come here

  • 5
    « Like Fine Wine! »

    We've stayed at the Best Western Downtown Sudbury many times over the past dozen years and like fine wine it just keeps getting better and better. Our double queen room was clean, spacious and quiet, wifi quick and dependable and breakfast selection varied, fresh and served on real china and cutlery rather than paper and plastic. Add in free parking and what more could one ask for?

    5
    « 2017 West Coast Trip »

    Trip to Vancouver B C from Mississauga Ontario.Departed July 2 2017 stopping over at Wawa Ontario,Winnipeg Manitoba,Medicine Hat Alberta,Banff Alberta,Kelowna B C,Osoyoos B C ,Vancouver,Langley Richmond,Haida Gwaii,Sandspit,Skidegate and Masset B C.Return Vancouver to Calgary, Alberta Brandon Manitoba,Thunder Bay Sudbury Ontario.

    1
    « Stay at another hotel! »

    If you have anything larger than a small car good luck getting into the parking lot and don't go out in the evening and expect a parking spot when you return, they are quite limited!! The room was small and smelly. Air Conditioner would turn on but couldn't keep the room cool. Exhaust fan in bathroom wouldn't work. Put it this way overall the hotel is old and needs updating and repairs!

    4
    « Family fishing trip stop over. »

    We reserved through Hotwire. After reading some "so so" reviews we were pleasantly surprised. Outside is not overly apealling, but the the staff and service made up for it. Can't hold the neighbourhood against the hotel.

    3
    « Trip to Ontario wedding »

    Celebrate wedding and Canada's 150th. Visiting family and friends across canada. Enjoying what canada has to offer and see the country from a car. Took over a week to drive from Edmonton to Toronto and go to the blue jays games

    5
    « nice »

    the hotel is situated in a nice area in downtown the staff were very helpful and very courteous.the hotel rooms were very clean as well as the bathroom,there is some great resturants within walking distance.

    2
    « needs help »

    staff friendly but, needs new equipment, more supplies and a much better breakfast. had booked this hotel well in advance for 4 people. the room had only two towels. we had to wait for the two other towels to arrive. we had to request extra towels everyday and had to wait each and every time into the evening hours. we had to remind them on several occasions to bring us towels. breakfast was worst we have ever experienced and we have stayed in lots of hotels across north america. food was substandard and lacking any type of presentation. the waffles were terrible and they would not provide the non-stick spray so they stuck each and every time. i will not be returning to the hotel. the area surrounding the hotel is dead at night and hard to find anything that is open. i would not recommend this hotel, might have been marginally better if it had a pool or hot tub.

    4
    « Comfortable Stay »

    Hotel located in a central location. Friendly helpful staff. Comfortable clean rooms, very comfortable beds. Pet friendly with a park across the road to exercise the pet. Very good complementary breakfast. Would stay there again.

    5
    « Very pleasant, clean, comfortable experience »

    thanks for everything. i enjoyed everything about my stay. you folks were wonderful! I came to sudbury on a leisure trip, and was greeted with friendly staff who upgraded my room for me to a very comfortable king sided bed. The cleaning staff were super friendly as well. Breakfast in the morning was great for a continental with hot waffles, sausage and eggs... considering they didn't have a kitchen to cook anything in, they do pretty good.

    4
    « Would recommend »

    Very nice hotel. The staff was friendly and the room was gorgeous! The bed was super comfy, it felt like my own bed at home. It is not far from everything, very easy to get around. This is a place I would stay at again.

  • 5
    « Best Western is number 1 »

    Best Western has been my number 1 choice of hotel for the past 5 years. The only reason I would stay at any other hotel, is if a Best Western is not in the area I am visiting. I have never received less than excellent service.

    3
    « Great reception staff. Housekeeping needs help. »

    Staff at front desk was wonderful,very helpful and friendly. The room was nicely decorated but I'm pretty sure housekeeping just gave the room a very quick once over. There was garbage on the floor, thick dust on several surfaces, hair in the tub and ice bucket, and some sticky surfaces. The floor lamp didn't work and my husband had to fix the drain plug in the tub. Breakfast was very nice with a good selection.

    5
    « Best Western Sudbury »

    The staff at this hotel are polite and friendly and efficient and helpful. I stayed here for a night in February and so came back to it this visit as I was pleased with the location , the room and the staff.

    5
    « Comfortable stay! »

    Nice people and a comfortable stay. I definitely would recommend staying at the Best Western! Also, is you are a rewards member, you will receive a discount. Which is a bonus for us! Thank you Best Western!

    5
    « Convenient location »

    I like the location of this hotel and the friendly staff. I would recommend this hotel to anybody that has to be downtown Sudbury for any reason. It is my number one choice when I go to Sudbury for work.

    1
    « Disgustingly Dirty »

    First off as an FYI I have over 20 years experience in hotel management and understand the challenges hotels have but no matter what the challenge there is no excuse for a dirty room and no excuse for a manager who seemed to shrug it off. I will try to summarize to keep this brief. Lobby are very nice and inviting, check in was quick and efficient Elevator smelled musty as well as the guest room hallway. 1st room on entry had a very strong musty smell, windows do not open to allow fresh air. Fridge was off and had a towel stuck in the freezer compartment i assume to defrost. Towel was bone dry showing it had been there awhile. Cabinet it was in was filthy. Also notice bathroom floor was dirty. Asked for a new room and clerk quickly obliged and gave an upgrade to a king. Room hallway again smelled musty on a different floor. 1st thing we noticed was the room carpet was not vacuumed very well. You could see bits and pieces of whatever on it. Room had a hint of a musty smell and only a hint because the A/C was on keeping the air moving. Bathroom floor was again not very clean. Mirror on the wall beside bathroom door so dirty I could write "clean me" on it and see it very clearly. Above the bed it looks like there was a leak a long time ago. Wallpaper was peeled back and was very dry and brittle. It had been like that for awhile. At that point we decided not to stay Saturday night and move to a different hotel. Saturday morning my partner showered and then I went to shower while she packed up. As I was showering i noticed something on the shower wall and scraped it with my finger. There was some sort of crud all over the wall. When i got out I took one of the key cards and scraped the wall in a very small area and the crud that came off the wall was disgusting. Stuff like that does not build up overnight. It clearly had not been washed in a very long time and it was not just a small area but the entire wall. With the bathroom door closed you could see that the maintenance staff had painted the wall behind the door. They got paint all over the door hinges and did not clean it up. there was also paint drippings on the cover of steel Kleenex box cover. No excuse for sloppy work. then i noticed they had painted the wall around the bathroom mirror and there was paint all over the mirror edge's. All three could have been cleaned up very easily. No excuse. On checkout we voiced our concern. Clerk was appalled but of course was not authorized to do much other than give us a $20 discount. I emailed the Reception Manager my concerns and basically received a form letter reply both times. When i asked for compensation i was told i was given an upgraded room and $20 off so that's it. Yes i received an upgraded room but it was a room so dirty that I felt it was worth $0.00. It has also made me wonder what else was there that I couldn't see that myself and my partner were subjected too. When was the last time the carpet was steam cleaned? Although the sheets looked clean were they? The cleanliness and maintenance issues i noticed were not just a one off overnight thing. They had obviously been allowed to build up over a period of time. Shame on the maintenance and housekeeping staff, shame on the supervisors who obviously do not do routine checks for cleanliness and deficiencies and shame on the management for not seeming to take these issues very seriously. Will never stay there again

    5
    « First choice in Sudbury »

    I always stay at the Best Western in Sudbury when I go there for business. It's in a convenient location, right near our office, it includes high speed internet, free breakfast, friendly staff, clean rooms, and I've had no problems there. Highly recommended.

    3
    « My Big Fat Greek Wedding »

    our stay was fine and dandy for the price you paid per night. we stayed for two nights to attend a wedding. the free horse and buggy ride in the downtown area was a bonus. the free breakfast was a nice added touch. I am not a breakfast eater, so to have a coffee and muffin, toast and yogurt was a nice start to the day!

    4
    « Nice Hotel »

    I typically don't stay at Best Western hotels unless it's the Plus or higher. However, this was a nicely renovated property in a good location downtown. I enjoyed my upgrade to a king room and Sarah at the front desk was very helpful! Great staff and comfortable hotel. Free breakfast as well.

    5
    « Best Western Sudbury is fantastic »

    I was blown away with how great the customer service was at this Best Western in Downtown Sudbury. I was thrilled to eat at the Taj restaurant, the food was amazing. Authentic Indian cuisine and the ambiance cannot be beat. Loved that it's inside the hotel. Super friendly environment and helpful at all hours was the staff. Vina was very thoughtful and made me fee comfortable the second I met her. Christine made me feel like I was at home. On the last day I really needed help getting a ride back to the airport-to my surprise she arranged everything and ensured I got the best flat rate possible through Sudbury cabs, who were also outstanding. I loved the continental breakfast, and those VERY comfortable beds. The room was immaculate and clean. The Taj restaurant is so posh its jaw dropping. The food is authentic and delicious too. The lighting in there is mesmerizing and I wouldn't change one thing about it. Thank you and hope to be back soon, Mark

  • 2
    « Best Western Downtown Sudbury »

    Although I stay at many Best Western's, this is one to avoid. Parking is limited and tight for a pick up truck which is a common vehicle in Northern Ontario. The room is overpriced at $170.00 a night especially when there are far more places nearby at a significantly lower amount. Hair dryer was on it's last legs and falling off the wall. Check out was brutal and after waiting five minutes for someone I went into the area where the continental breakfast was and the person there was apparently handling both positions but there was no sign to indicate this. Internet was slow and the end result is this Best western is the last place I would stay in Sudbury again.

    5
    « Will stay again at this hotel »

    -Great location - downtown Sudbury -Very friendly staff service -Clean room and -Good Indian restaurant on site. -Will stay again at this hotel next time I am in Sudbury. I highly recommend this hotel!!!

    5
    « Great service »

    I went to the best western, amazing service. Vina is amazing. Beautiful rooms. Very quick service. Very clean and good smelling. Beautiful location. Great Great, close to all amenities. Clean bedding, and very comfortable. Feels just like home. Couldn't ask for better.

    5
    « hotel »

    was a fair price for the room I got, had a pretty good internet connection which was my main concern. had a cool heat lamp thing in the washroom to heat it up, cause no one likes cold washrooms while donating to the devil.

    4
    « Good location, Friendly staff, clean, good breakfast »

    Good location, Friendly staff, clean, good breakfast. Also have a decent fitness facility. Will likely stay again if I am in the area in the future. Looking forward to trying the restaurant downstairs.

    5
    « The extra mile »

    I am a picky and particular business traveller spending more than 200 days on the road. The Best Western in Downtown Sudbury provides extraordinarily friendly and competent customer service by reception and maintenance staff alike. The rooms are 100% clean, neat and provide all necessities for a business traveller such as myself. Price/quality ratio is great. Parking is ample and did I mention the staff???

    1
    « This hotel STINKS literally »

    Worse Best Western I've every stayed in, smelled like the 3rd world and noisy as heck. All business travelers should avoid this place. The hotel staff are fantastic and could do way better than working in this crap hotel

    4
    « Unparalleled customer service »

    I have nothing but kind words for the staff at this Best Western! Everyone was always extremely kind and tended to our needs promptly. The rooms were always kept clean. Although the rooms that were on the street side were a bit noisy and the room made sometimes forgot to refill shampoo or coffee, everything else was spot on!

    2
    « Don't Expect the Usual Best Western »

    We went to Sudbury for a funeral and chose the Best Western because we've never had a bad experience there. They are generally very standardized and this makes for a pretty safe hotel. However, this one was NOT the usual Best Western and here is a breakdown of why: 1) Location. Perhaps "downtown" was accurate years ago, but it is in the "old downtown" which has fallen into a bit of disrepair so the whole area is depressed. 2) The room (304). At first glance the room is fine, but our heating/cooling system didn't work properly which meant that despite a setting of 60 degrees F, the air would shut off after a couple minutes and the room was constantly boiling. When we asked for it to be fixed, nothing happened. The bathroom had no fan and overall it looked quite depressing. TV remote didn't work though the woman there at night fixed that for us (she was a bright light that I'll mention below). 3) Housekeeping (or lack thereof). So the morning of the funeral we got up and housekeeping knocked just as we were getting ready to leave so we said we were heading out in a couple minutes. I should mention here we have a toddler with us too and a younger child. We left and returned 3 hours later to a room that had not been cleaned except for the garbage emptied. When the housekeeper knocked again, my son was already sleeping on the bed and she said she couldn't clean or make the beds because she wasn't allowed to touch anything of ours. No where was this stated and I've never heard this before, but even if true, I would hope the hotel would make a big deal about this because in our case, one bed had a stuffed animal on it and the other had the big change pad we bring with us. That's it. Nothing that was risky to move. So we accepted a room that didn't get made up. But to top things off, when we moved a chair we saw a lighter that was not ours and more dirt that clearly hadn't been cleaned between people. We also had to ask for tissue as there wasn't any in the room when we checked in. The high point was the woman who checked us in and worked overnight. She was great at helping where she could, but she was unfortunately not enough to overcome the overall negatives of this hotel.

    5
    « Nice Central Hotel in downtown »

    The Sudbury Best Western in downtown Sudbury is a really nice central spot to stay it is walking distance to good restaurants and a nice park. The hotel is clean and the rooms are comfortable. They have a daily hot breakfast as well which is a nice way to start your day. I found the hotel staff to be very friendly and willing to help and talk about the area.

  • 4
    « Nice business hotel »

    Really enjoyed this hotel. Great breakfast. Super location. Parking across the street. About 30 minutes from the airport. Supportive staff. would recommend it to the business traveler. Good location to see the city.

    3
    « Clean and Comfortable. Has made some upgrades, but still has a ways to go. »

    I stayed in room 301, King Bed. Room was clean -except when I went to move the loveseat/sofa to retrieve a pen I dropped - wasn't horrible, but was dusty and what looked like cracker or chip crumbs. Bed was comfortable, but there was no extra blanket available in-room. That said, front desk was helpful and accommodating when an extra blanket was requested. Washroom was clean, but the shower curtain was a little ratty looking and took away from the overall clean feeling of the room. Not overly big - had enough counter space, but lighting was poor and the fan didn't seem to work so the room became very hot and steamy when running the shower. This created condensation on the walls/ceiling which dripped on to the tile floor making it slippery. Desk space was rather small for spreading out laptop and paperwork, but moving the coffeemaker that I don't use anyway made a little extra space available. I did appreciate that they had outlets in the lamp for easy laptop and phone charging. It would be nice if the bedside tables had this as well. I have a 6ft charger cord for my cell and it was just long enough to reach from outlet to bedside. I hate when I have to stand on my head to get to an outlet or have to choose between using a lamp or charging my phone because there aren't enough outlets accessible or available. Windows run full width of the room which allowed for lots of natural daylight. Curtains were easy to draw for privacy and closed well. The "business center" needs some updating. A printer was available (for a fee), but providing a simple all-in-one printer would allow access to a document scanner, particularly for those traveling for business. The parking lot is across the street from the hotel and was very small. It was hard to maneuver in and out of parking spaces when there were larger vehicles such as pick-up trucks or vans. The rows are very close together so there is limited room when backing out or pulling around larger vehicles. Overall a clean and comfortable stay, but nothing that stands out. I understand from reading previous reviews that this hotel is under new management and has undergone some renovations. I'd say they are headed in a good direction of bringing an older building up-to-date, but still have a ways to go still if they want to attract the business traveler market. There was just a feeling of, "we want to appear upscale, but we are on a budget". Kind of like shopping at the dollar store for items you can use in a clever manner to try to mimic authentic higher end decor.

    2
    « Staff not in to service »

    They tell you anything about the amenities or offer early checkout missing towels . A restaurant inside but no one tells you and no sign to let you know .You could walk in the restaurant and let you sit down leave you alone 5 minutes then tell you its closed, NO sorry we are closed just WE ARE CLOSED very nice but no thanks a fast food joint gives you better service.

    5
    « Hey it's a BEST Western »

    They always live up to their standard. Sure you have the odd complaint, but get over it. Life is not a full bowel of cherries all the time. Things and people are not perfect, but I see that Best Western staff always try and go beyond, ignoring their own personal feelings for that day. Comfort, satisfaction, cleanliness, are here at the Best in Sudbury ON.

    5
    « Business stay »

    This was a personal visit that needed to be made. Although I use to live in Sudbury but moved away I was no longer orientated in the different areas that were in the area. I lucked out and found the places that I needed to attend with ease through the guidance of the staff. If they didn't have the answer at hand, they were quick to find it through other sources. This was my 4th stay at this Best Western and every stay was the same or better. I have stayed at other hotels for comparison purposes but I always went back to Best Western. My hat goes off to the entire staff. Keep up the great customer service.

    5
    « excellent »

    found everything excellent. staff were kind friendly and helpful. breakfast was excellent. very accommodating hotel and absolutely stay there again. Right on the main route and easy to get to. what more do you want me to say.

    2
    « not what we were expecting »

    The room was very small and there was NO view (we looked into the heating system) The staff was very pleasant to deal with. The curry from the in house restaurant carried throughout the hotel, and we are not curry fans. The breakfasts were lovely and hot. No pool facilities, not what we had come to expect from Best Westerns. But considering the sate of the city, one could not expect a 5 star hotel in the down town.

    5
    « perfect »

    the bed is comfortable. the shower tube is comfortable and the water is warm enough. the hotel stuff is welcomed.everything is perfect. nothing to tell very recommend to leave in this hotel again.and also for couples and family travel.

    5
    « Happy stay in BW Sudbury »

    Good value. Comfortable room. Friendly and helpful staffs. Rich breakfast. Worry-free stay. Convenient location, close to our destinations. Will come back again if visiting Sudbury again. Will suggest to friends.

    4
    « Family Celebration »

    We had great service from staff, however, there were very few staff members around. (To our benefit, no complaints about noise level). Clean and comfortable and centrally located. Walking distance to all amenities within the downtown area.

  • 3
    « Perfect for a quick stay »

    If I'm just reviewing the hotel, it was great. Clean lobby, helpful staff, comfortable room. The only thing that detracts from the stay would be the area. You need to park across the street from the hotel and throughout the evening random people walk through the lot. Not a great area of the city.

    4
    « Great Value - excellent location »

    Nice Hotel. Great Staff, very attentive and conscientious. Very good value compared to other offerings.. Excellent Location in downtown Sudbury. Very clean rooms also good size. Will definitely return when business brings us back

    5
    « It was excellent both for business and pleasure and willing to stay there again »

    It was great trip and will continue to stay there. I think you should not be asking so many questions for survey because people don't have time to answer superficial questions. You guys wast too much of guests time and hope you don't punish your guests for submitting reviews that is less than 200 words

    5
    « Excellent accommodations! »

    I stayed here during my trip to Sudbury a few weeks ago. It was a last minute trip and as such I made the reservation on Expedia after landing in Sudbury. I called the hotel to confirm and they took care of everything right from the start. Parking is conveniently located across the street, which is literally a 30 second walk to the lobby. The front desk associate was courteous and got me checked in right away, he was also nice enough to help me bring in my bags from the parking lot. The rooms are fresh, clean and inviting. Great amenities and a comfortable bed. I had a chance to work out and enjoy the breakfast provided which both exceeded my expectations. On my next trip Sudbury I will definitely be staying here again!

    5
    « Excellent Service! »

    Great staff, they are very friendly and they take care of everything and make you feel at home. Clean, pretty, bright rooms with a fantastic Indian Restaurant in hotel. Walking distance to everything for a great weekend.

    5
    « Fantastic place to stay!!! »

    Fantastic place to stay. This hotel is extremely well kept, very clean and conveniently located. Comfortable beds, amazing breakfast and I simply can not say enough about the wonderful staff. You simply can not go wrong picking this hotel.

    5
    « Best western hotel »

    Bestwestern hotel served a wonderful hospitality and services. Rooms were fully organised with all the facilties provided. it also serves an excellent facility of fitness centre. hotel staff handles with warmth and care. prakshay kapur is the best employee i have came across.

    5
    « Great place for rest & relaxation!!! »

    I truly enjoyed my stay here! The staff was extremely helpful and friendly. The hotel itself was very quiet, so definitely a great place for rest and relaxation. I found the rooms to be clean and cozy. The continental breakfast had so much variety and was very fresh. It definitely catered to everyone as there were many options to choose from. My overall experience was extremely pleasant and I highly recommend staying here whenever in town!

    5
    « Very comfortable stay. Great location, Very clean. Staff very friendly »

    We were in town last week end and stayed at best western hotel. Our stay here was amazingly comfortable. Rooms and bathrooms are very clean. Beds are very comfortable. Location is great. Staff is very friendly and helpful. Taj Bistro inside the hotel is very nice. We are definitely going to stay here again on our next visit to Sudbury. Tina

    5
    « The BEST Hotel in the town!!!! »

    My family and I checked in to Best Western hotel, Sudbury. It was an amazing experience! relaxed ambiance and the best quality service. The staff was great and really co-operative. the stay was pleasant and their service made the journey even more beautiful. Rooms, washrooms and all other areas of the hotel were super clean and pleasing to the eye. This is the best hotel to go for best service at amazing prices!!

  • 5
    « Great location with amazing prices »

    Went down to Sudbury for a couple days with friends and stayed at this hotel. The rooms were maintained very well and clean. The staff made sure our stay was pleasant and accommodated our late check out. The price we paid for the hotel was also very good compared to other places we have stayed.

    5
    « Overall GREAT experience !!! »

    Stayed here last weekend with my family. What a wonderful, clean hotel, with great staff! - Rooms, beds and washroom were super clean. - Location was perfect for the reason of our stay. - Front desk and all other staff were very friendly and helpful. Highly recommend this hotel, and will stay here again when in Sudbury.

    1
    « Don't »

    Stayed 1 night. Rooms are OK and semi updated, the rest of the place is a dive. Parking does not existing unless you get there early and don't leave. 20 spots across the street. Lots of other places to stay in the same price range, this won't be a second third or fourth choice

    4
    « Good service, convenient location »

    This is our third overnight visit to this hotel. It suits us well. Good rooms, wifi cable tv, Breakfast. Staff are very friendly and prices are reasonable. Parking is not great being across the road. We will continue to use this hotel when coming to Sudbury on shopping trips.

    5
    « Greatest place to stay!!! »

    The customer service experience was great. Especially thanks to Brakshay, the night auditor . He was professional and connected with us on more than a customer/ client level. I would recommend that anyone and everyone stay here.

    3
    « Disappointed »

    Booked here for a couple of nights while on business. Parking is a joke. About 19 spots across street in a very tight parking lot. Under construction so no other spots. Didn't want to leave spot after parking for fear of not getting a spot upon return. Actually cancelled a night later in the week. Very small rooms. Stayed in North bay best Western last night and would definitely recommend. Won't stay here again. Too many better options in the area

    2
    « Not Very Happy! »

    The room was clean, but the tv remote stopped working, the air conditioner would not come on, only the fan, and in the morning there were only conditioner bottles in the bathroom and NO shampoo. We were very disappointed with this hotel.

    4
    « Reasonable priced »

    We stayed during our road trip. The lobby is a bit old and I didn't like the parking being cross the street, but room nice and clean, good location, price is good, and service was wonderful. Will stay again.

    3
    « Paper thin walls »

    When we called to book a room, from the road, we were told that this hotel had undergone a renovation. The room was a bit more pricey than we would have liked but we thought, "what the heck, a renovated hotel will be nice". Boy, were we wrong! The elevator was old and cranky and the carpets in the hallways were old and stained and smelly! There were toe big bags of garbage outside one of the rooms on our floor, and they were still there hours later. We did not get any sleep for doors banging and people coming and going all hours of the night. We could hear every word spoken in the room next door and the TV was on past 3 am. We called the front desk and they did come up and tell them to keep it down, but really, they should have the right to watch TV, as they are paying guests also. I cannot understand why they don't sound proof hotel rooms better. This could have been done while they were "renovating". We had a nine hour drive the next day and we had not slept! Check in and out staff were very indifferent. Breakfast was average.

    1
    « Montreal Trip »

    Upon arrival, around 12am, our room smelled like cigarette smoke. We were so tired that we just slept in our clothes and left early in the am. We didn't take in the free breakfast either. Received a discount on our room though.

  • 5
    « Wonderful Hotel »

    Beautiful and clean lobby, nice clean rooms.The hotel staff were very friendly and always trying to be helpful. They also have a wonderful hot breakfast. I simply can not tell you enough how much I enjoy this hotel.

    5
    « Excellent manager »

    I have stayed there multiple time. Excellent service rooms are always very clean and service is perfect. My advice ask for Prakshay assistance manger "should be a manager" young guy very friendly very fast at what he does and never complains if anything is needed he always provided us with the highest customer service.

    5
    « Excellent Services with Prakshay !! »

    Prakshay is an excellent staff member at Best western , he's a very plight and respectful gentlemen ...service is always %100 ! Good !Location is good it's in the are near by everything down town .. Parking also is provided :) come stay at the BEST WESTERN ??

    5
    « Good Spot. »

    I've stayed at this hotel a few times. Its a good Central location in Sudbury for my work. It's a bit of a sketchy neighborhood, but that's usually the case in most downtown centers throughout Canada. The Police station is right there so I'm sure it's safe enough. It's worth noting that there a new restaurant called the Taj Bistro that just opened. They were running a grand opening event last week and it was all you can eat for under 20 bucks...tax in. Its food is really good, it is family run and staffed and all of the employees were earnestly proud of their accomplishment in what they were offering. I was in town for 2 nights and ate there both nights. I felt it was important to write a review because I did some reading on trip advisor before my trip and it seemed like people were saying things about bad smell bad location and all that. The place is clean. I didn't smell any funny smells. I'm a non smoker, so my nose works pretty good. The staff are nice. 'nough said.

    5
    « Best hotel location in downtown Sudbury »

    The best location for downtown Sudbury's entertainment district - - night life and dining all in walking distance. Very clean/newly renovated rooms. Very friendly and professional service, would high recommend this hotel. Complimentary breakfast was actually decent.

    5
    « Very impressed »

    I stayed for 2 nights at the best western at sudbury and couldn't be left with a more fulfilling experience. The reception staff, in particular the night manager were very helpful and courteous. Large and comfortable rooms and awesome location. Great housekeeping, breakfast and wifi service throughout. Would love to return.

    5
    « Clean and Spacious Rooms »

    Was in town for a friend's wedding and we spent 2 nights at the best western. The rooms were very spacious, and clean. The staff was friendly throughout our visit. We woke up for the hotel breakfast both mornings and found that there was a wide variety of selection. Overall we were pleased with our stay.

    3
    « very unplesed with the 3-11 shift me and my wife stayed for 3 days and on the second day my wife got harrased »

    my experience at this hotel was good until the 3-11 shift showed up and unexpectedly started staring at my wife inappropriately and making comment about her looks and following her threw the hotel we travel a lot and my wife is now scared of her well being to stay at such hotel. the only postive outcome from my stay at the hotel was the night shift who was more then helpful with everything we needed and always kept a positive attitude during his shifts.

    2
    « Great Service but I didn't like the location »

    This was a very quirky hotel. Some may like this, but not me. The front desk staff was very friendly and helpful, so nothing wrong with the service. But I found it hard to find the hotel, and parking really inconvenient. You can either park across the street where it was full and the stalls are very very small, or the underground parking garage that is not connected to the hotel, so a bit of a walk through a dark parking garage and around the building with my luggage. Which was not fun for me being a female travelling alone. There was also a lot of drunk loiterers around. It's an older hotel, so I found it had that old hotel smell. I'm not sure what else is in Sudbury since I was just passing through but I would not want to stay there again, at least not by myself.

    1
    « Family Wedding »

    Very disappointed in this hotel. Very short staffed (nice people though). The front desk person was also the breakfast person, and the customer service person ie if needing towels etc. one day the bed was not even made or towels replaced even though we were out all day. It's a downtown location but no stores, decent restaurants around this area apparently everything in New Sudbury nice hotels, restaurants and shopping malls . The Fitness room was dilapidated treadmill and bike were not usable, mats were very dirty. The hotel is older and run down making it look dirty even though there was cleaning happening. We used Airmiles to pay for our 3 night stay but it was a waste of points.

  • 5
    « Great Stay! »

    Staff is very friendly, had a smooth checkin and checkout experience. Great location and I thought the gym has everything you need! The front desk was very helpful in recommending places to eat in the area. I have stayed here multiple times now and the service never changes - no need to book anywhere else!

    4
    « Great Downtown Location »

    -Friendly, informative, efficient Staff -Clean rooms, elevator and hallways could be cleaner. -Great breakfast with hot options -Walking distance to many downtown sites like Farmers Market, Rib Fest and Restaurants. -Fridge and Microwave in rooms

    2
    « Disappointed »

    I was actually surprised not in good way. The bathroom had a horrible mildew smell that generated throughout the whole room. Air conditioner didn't work properly. Where the hotel is located is in a very shady area.

    4
    « Lovely stay »

    My husband and I had an opportunity to stay at this hotel recently and overall we quite pleased with it. The location was good but maybe a little difficult to navigate initially given the address is one street and the entrance on another. Parking is free which is nice but I wonder what they do when they are full because there isn't much of it and it is outside. The room was clean and comfortable and we were pleased. The bed and pillows were comfortable. Unfortunately the airconditioning wasn't working properly and kept turning itself off even though it was set on a very cool setting leaving the room much warmer than we like for sleeping. Breakfast was included and looked good with a variety of options but the room was so hot we couldn't sit long enough to enjoy it and just had coffee. The front staff were great and super helpful in suggesting places to eat. I wish I could remember her name, she was sweet and we were very pleased with her service. We definitely would come back again, thanks Best Western

    1
    « unclean »

    No assistance was offered for my handicapped wife except to be told to take a cart across the street to parking lot Strong odors in lobby was surpassed by stronger odor in elevator.Strongest odors awaited in the room. With such strong odors, I checked the AC filters and they were dirty. Exhaust fan in bathroom was plugged with dirt. Electrical outlet covers were broken. Room was so bad that we slept on top of blankets with our street clothes on. By 3am, my wife was having trouble breathing and we had to leave.Parking is so cramped that it was a 15min ordeal to get out on the street. E-mails to Christine were never answered.Worst hotel in our journey across Canada

    5
    « Nice hotel in downtown Sudbury »

    Not a modern hotel but overall facility is pretty good. The breakfast area is very neat and relaxing. Walking distance to bus terminal Must stay if you play Pokemon Go (a Gym right at the hotel and 3 poké stops at the park across the road)

    1
    « Not a great experience »

    The rooms are older and not great. We had significant issues with the A/C in our room, and were up until 1am trying to get the issue resolved. Unfortunately we couldn't get it working and they didn't have another room, so we had a horrible experience trying to sleep in 30C+ degree weather in a room with little to no A/C. The location is also an issue. I really did not feel great leaving my car parked across the road from the hotel with people walking through the parking lot constantly. We were offered a full refund for our issues, but somehow when it came down to it being issues, it was a minimal refund that was actually given. I really dislike being promised one thing, and then having something else actually happen. We were honestly looking for a new hotel chain that we could stay at comfortably, however after this experience, Best Western is definitely not it. I don't recommend staying here at all.

    1
    « Still Owes me Money »

    I have called the sudbury location 7 times now. Clearly they do not have competent staff working at the front desk. My credit card was charged, my husband asked to switch to put on his credit card, and it was charged, and then we paid cash the next day. We asked if we would be reimbursed, and they guaranteed it. So we paid for 3 nights, when we only stayed one. My husband finally got his credit card reimbursed, and they still have not reimbursed mine. I called my credit card company and they will be disputing the charge. So frustrating to be told that you will get your $$ back, and it's been 3 weeks, and no refund. Beware everyone. Absolutely appalled that I have to deal with this.

    5
    « Good night's stay in Sudbury Best Western »

    a very enjoyable night in Sudbury - hotel room was spotless, staff were pleasant and a reasonable breakfast was included with our room..no complaints about the quality of the hotel, location, or experience. I recommend this hotel to anyone looking for a reasonable place to stay while visiting Sudbury, Ontario

    3
    « short trip »

    no restaurant/bar in the hotel (as stated) as it was under construction. very pleasant overworked staff. free parking across the street was very small with large trucks parked in tight spaces making it difficult to maneuver. room was nice however bathroom and amenities were just okay. wouldn't stay there for any length of time but was okay for the 2 nights. we needed to be downtown.

  • 3
    « Okay, Location is tricky »

    Decent hotel but location is a problem. Downtown Sudbury can be a bit seedy with lots of street people asking for handouts. Near to CityHall and several government buildings and the downtown municipal park. Just a couple hundred metres from Sudbury Arena, the bus terminal and shopping. Ten/15 minutes drive to Science North and Dynamic Earth. About 15/20 minutes to shoppng malls in N. Sudbury and the same to Trans Canada Hwy. Hotel needs an facelift but was clean, well managed and staff was friendly and helpful. Well priced. Continental Breakfast was adequate but the restaurant was under renovations and closed when we were there. Due to re-open soon. I walked outside in the evening and early in the morning with no incidents except for some polite panhandlers (beggars) but my wife felt uncomfortable. Downtown in most cities can be unnerving when dark. Unless you have business downtown, I would suggest a hotel a bit farther away, if you want to explore the surrounding area.

    1
    « Horrible »

    Terrible hotel. Do not stay at this location. So many better options in Sudbury. Hotel old and needs up grading. Rooms smell and beds are ancient. Do not waste your money. Breakfast was cold and staff Un aware that items had been depleted.

    5
    « Great Stay »

    Good location in downtown, Free parking,good wifi speed, Professional staff and kind-express check out. wonderful day with great service. I will stay this hotel again and recommend this hotel. room is very well equipped and comfy beds

    2
    « Not what we expect from the Best Western chain »

    Now admittedly the hotel was under renovation. Fortunately the bed was comfortable but the complimentary items had not been refilled including toilet tissue. I think there was about 1/2 and inch on one roll, no spare. The worst was watching a maintenance man fill his buckets at the sink in the breakfast room. Could have at least waited until folks had left. More expensive than the nicer BW we stayed at the night before. Downtown rough, not much around in terms of restaurants, etc. Won't return.

    3
    « Hotel was correct »

    We spent three nights at the BW. The room was clean , the bed comfortable, the breakfast ok. The neighborhood is sketchy but there is nice place to eat around there. The parking is free but not very spacious. We would recommend it if you are on a budget.

    5
    « Awesome »

    professional staff and kind-express check out.Feel home Quiet place.easy access to everywhere. Parking pretty close.walk out to down town lots of live stuff around it. hot breakfast and variety choices. clean and neat rooms and service

    4
    « city stay »

    good location, prices in line with the local market. The government offices are in the area and this hotel has many corporate guests. Therefore, the prices are not low. Staff was friendly. Parking is available, free of charge.

    5
    « Great Value and Friendly Service »

    Vena and her team always deliver a great overall experience at this downtown location in Sudbury. The rooms are newly renovated and are extremely comfortable. The hot breakfast is very convenient when staying for business or for pleasure. Thanks!

    5
    « Ontario HOG Rally 2016 »

    Excellent stay, good location, bed quality was excellent Went to the Ontario Hog Rally last week in July -- 5 minutes ride from events. Would definitely recommend this hotel and stay again. Thanks Best Western Hotel Sudbury

    2
    « Hotel »

    Not very good. The hotel is undergoing renovations and is not properly prepared for guests. Staff tries but does not seem to be able to cope. The breakfast area was very marginal and the maintenance crew used the kitchen sink to get water for their cleaning. The maid 'forgot' to give us proper supplies 2 days in a row. The parking is almost non existent, but free.

  • 3
    « Nice hotel but noisy AC »

    The hotel is located in downtown Sudbury. There is parking across the street and some limited parking behind and beside the hotel in a little alley. My intuition said not to park in the alley and I was proved correct as the next morning the vehicle of one of the guests had things stolen from it overnight (next building over appears to be a police station!). The room is comfortable and clean and everything worked but the air conditioner. We had to turn the AC to maximum or else it would just cut out after about 10 minutes. It was noisy and annoying - bring ear plugs. The breakfast was the usual BW fare. The eggs were overdone and were just clots of yellow - not very appetizing. Would I stay here again - maybe - if I didn't have to use the AC and made sure I parked across the street.

    2
    « Great hotel »

    My son and I checked in for the long weekend and the staff was exceptional. Very friendly and helpful. Even though it is right downtown, I found it very quiet. The rooms are very clean and updated and the continental breakfast was fantastic. We will continue to stay here when we travel to Sudbury.

    3
    « Nice hotel, questionable area »

    Room was very well appointed, but very, very tight. Two people can't walk around at the same time. The staff were nice and pleasant to deal with. Breakfast was acceptable, with a fairly good selection for everyone. The coffee was good quality. Being a bit of a coffee connoisseur, I enjoyed several cups. The one issue was the parking. Parking was very tight and at a minimum. There was several young people hanging around the parking lot at all hours of the day and night, appearing to be stealing the hotal Wi-Fi. Because this was very disconcerning, I went out several times to keep eye on the car. I should feel secure about my well being and my car, but was definitely not. It seemed to be a seedy part of town and there was a homeless shelter across the road, so I didn't cross the street at any time. We were booked in for 2 days, but after 1 night decided we would be better off at another hotel. We will not ever be back to this hotel because of this. There is a police station one block away, but only ever saw 1 cruiser up past this way. It's a real shame, because it is a nice hotel, but in a bad, bad location.

    5
    « best western sudbury »

    front desk personnel very helpful and lovely I want to marry her but my wife wouldn't let me. Our bed and pillows felt like they were just purchased along with the linen and towels. The room was very quite and well appointed, microwave, tv, wifi, coffee maker

    4
    « Nice room »

    Our room was changed at the last minute due to a lighting issue and we were given an end room that was very large. Big bathroom with jetted tub, however the jets didn't look that clean so we did not use it. Typical breakfast, lots of choices, waffles, eggs, cereals, breads, fruit, etc. Most places in the area close down early in the evening. Nice park across the street.

    4
    « Super nice staff! »

    I checked in with my 9 year old daughter for a 2 night stay. The room was exceptionally clean. I left a note after the first night about how many towels, shampoos and conditioners we require for the next day and housekeeping obliged. Asked front desk for restaurant suggestions and they got on the front desk computer to help me find what I needed. I would recommend this hotel to anyone staying in the Sudbury area. Very close to both Dynamic Earth and Science North.

    2
    « Traveling across the country »

    By far the most run down best western we've set foot in. The front desk clerk was swearing and making fun of the clients served before us. Took over 3 hours to get our roll away bed. The elevator looks like it was used in American horror stories hotel ash the counter was broken and poorly repaired the toilet bowl was barely attached.

    5
    « Great Downtown Location »

    Nice downtown location and the Nicest Best Western I have stayed in. There is Great food within walking distance away. Nice people at the hotel all around. Motorcycle friendly. And even the price was within reason.

    4
    « Friendly and clean »

    Checked in late and all paper work was ready and front end staff members was very friendly. Room was very clean and bed was amazingly comfortable. NO complaints. Lots to choose from in the continental breakfast area.

    4
    « Perfect Location! »

    We like walking everywhere to really experience the place we're staying in. This is the third time we've stayed at this Best Western because it's close to everything (Including the Northern Lights Festival) and is perfect for walkers. It is also the quietest hotel we've ever slept in!

  • 5
    « Great location and experience »

    It is very clean. We received a quick check-in with a surprise free breakfast. I used the CAA discount which gave me 10% off. With the cheap price and the decent room, I just can't complaint. I would highly recommend this hotel.

    3
    « Average hotel »

    Looks a little run down on the outside and lobby/hallway areas but the rooms are alright. There's a police station nearby and saw lots of cop cars rolling down the street. Good enough for a one night stay

    3
    « Nice Rooms - Sketchy area of town. Pricey »

    Decided to stay at this hotel on our way to Sault Ste Marie. I should have kept driving. Price was high for what we received - the hotel is in a run down area of town - bus station one block away, and a shelter is right across the street with the nightly boarders hanging around literally 20 yards from the hotel entrance. Nothing in the area - no restaurants. The rooms were well done! Once inside the room, it was great!

    3
    « A little disappointing »

    Like other Best Western hotels, the Sudbury hotel has an attractive lobby and the rooms are pleasant and clean and the bathroom very attractive. There is a business office with free computer access. On the negative side, the air conditioning in our room kept cutting out unless it was turned to max. It was very noisy and then ran almost continuously. It almost seems this hotel is trying to get by "on the cheap"; ex, only 2 flimsy plastic glasses in total in our room. Best Western's usual hot complimentary breakfast was offered but pans (notably the scrambled eggs) were not refilled. There were waffle and pancake makers but waffles seemed heavy. Just not the usual good breakfast I expect at Best Western. A disappointing stay.

    5
    « Always striving for Excellence »

    Great people. Great service. I'll recommend this Hotel to my friends, colleagues. There was an employee who helped me to find the food I wanted. She went beyond her duty. Clean, quiet and overall great.

    2
    « Oh no! »

    After driving for 6 hours we don't want to stand in an empty lobby for 15 minutes with a permanent apology sign on the desk saying the manager is helping another guest. Looking for the manager we found the breakfast room with dirty dishes from the morning. The phone rang nonstop while we waited and after she came she juggled is with calls as best she could. The upgrade to a suite meant a large room that was well furnished and had a two part bath with all amenities. The room had some wall paper coming up and we did find a couple of bugs. Location in downtown has free parking.

    2
    « Re: For small car owners only »

    First off, had someone open my truck door while checking in, but anti-theft kicked in.....bad part of town, and secondly if you drive anything bigger then a Yaris (tiny compact) then stay elsewhere, Parking here is horrible, sat in my truck one night and watched 3 cars get hit from ppl trying to cram into this tiny parking lot.

    1
    « never again »

    ac don't work, all my luggage was gone through today, june 7 2016. 2 day stay, I told front desk attendant at 7 am tyhis morning the ac did not work, now 9pm and not fixed, they wont give me another room. terrible attitude at the counter day and night. manager will not talk to me.

    4
    « Sudbury Wednesday Night »

    The room was small but clean and acceptable for 1 or 2 nights. The breakfast was exceptional -lots of healthy choices. The location was great. It was close to many restaurants and there was no need to drive.

    4
    « good value »

    Good price obtained online. Large room with big flatscreen TV, very comfy beds, big bathroom, pleasant staff, nice breakfast. Recently renovated although it would have been nice to raise the bathroom counter! Negatives were few parking spaces out back, rest across the street. Blackout drapes don't completely cover. Not sure if it's quiet - we travel with white noise generator.Also, this center city location was deserted on Sunday at 6 Pm when we arrived. Not much around. Salvation Army across the street but that didn't bother us.

  • 1
    « Never Again »

    This hotel should be half the price we paid. ($135 plus tax plus fees) over $150 all in. On arrival the elevator was out of order, walking to the 4th floor up an external staircase in temperatures above 25 degrees was next to impossible due to my health issues. This area of town has a fair number of "undesirables" open staircases made me nervous. The man on reception did help by carrying a bag. Arriving in the room, it was hot. The AC would only run for 2 minutes then quit. The thermostat would click to switch on but wouldn't run. Thermostat read 74. Looking inside the unit, it was clogged with decades of dirt, explaining its inoperative state, and possibly the presence of untold bacteria and viruses. We opted for the noisy fan to blow the hot air around, the windows don't open so we felt trapped, as if in a hot car. We contacted the man on reception, he said he would come and review, but after an hour he had not shown up, and, as it was almost midnight and we had a morning appointment we went to bed. The bedding is part polyester, which added to the misery by trapping heat and sweat in the bedding. Which hotel in today's day and age does not use 100% cotton bedding? Gross. In the morning, the bathroom sink did not hold water, I suspect a faulty seal on the plug. My partner found shaving to be a new challenge. As well, the hairdryer in the bathroom would not work, necessitating another trip downstairs for a new one. When I got it back to the room, the power cord was secured behind the mounting plate, and required a screwdriver to remove. I don't carry one, do you? We packed to leave and stopped at the breakfast area for a quick breakfast, but the line ups were around the room, apparently a full hotel cannot justify the staffing to operate it. Had I read the trip advisor reviews prior to booking I would not have. It appears many of these issues are long standing, and somehow I doubt the managers assurance that they will be looked into. I add this opinion to others on Tripadvisor with the recommendation that travelers to Sudbury stay anywhere but here. From this experience alone, I will avoid Best Western as an hotel option in future.

    2
    « Think Twice before you stay here! No value for money spent. »

    Very disappointed in this hotel. The price we paid per night was exhorbitant for the quality we received. The area this hotel is in is not a very good area. The building itself is old and outdated. The parking area was scary! The lobby was clean, but small. Our room, while clean, was small and outdated and had a musty odour to it. The ventilation system didn't seem to work very well. I would comment on the continental breakfast, but we were given the wrong breakfast times and missed the breakfast by 10 minutes. The amenities are very few for the price you pay. This hotel is OK for business travel if you are only going to sleep there, as the beds were the one decent thing about the place. I would not recommend this hotel for a family stay. There is nothing for kids to do and the area is not a great one.

    4
    « Good value and well located »

    The Best Western is well located in downtown Sudbury. The parking is included, but is not ideal; a very limited number spots in the hotel's crowded courtyard, and the rest of the spots are across the street. The room was clean and comfortable, but the walls are paper-thin. I could clearly here my neighbour conversing on the phone at 11:00 PM. All-in-all, for the price I paid and the location, I rate it a good value.

    3
    « Good Vaule, great breakfast! »

    The staff was ok and the hotel could use a bit of an upgrade, but it was clean and close to a medical office so it was a good fit for a short stay. I probably would not stay longer than an evening though. The breakfast was great addition for an early morning departure.

    4
    « Good value - great staff »

    Good hotel for the value - friendly helpful staff. The bed sheets were not of the same quality that I am used to in the BW Plus hotels and the bottom sheet does not stay tight, but that is not a deal breaker. The washroom is pretty tight in the single queen room but was clean and in good condition.

    3
    « Hotel situated in a convenient area in downtown Sudbury »

    Good location in downtown Sudbury, limited tight parking spaces. Convenient to get to sight seeing and restaurants. People are friendly. Community is very nice and supportive of local events such as marathon and parc du Bell is a great place to walk and see

    4
    « Mind the price, mind the smell »

    Hotel rate was disputed at check in. Foul smell in the elevator and hallway all week. Dirty toilet plunger left in hallway infant of elevator for all to admire. Check out staff rather pushy about giving positive reviews and suggesting high numbers. Over all a fine hotel stay if the rate dispute hadn't occurred. Went over budget as a result. Can't justify staying there again without a regular corporate or crew rate.

    3
    « Old »

    Staff are nice and good service but the hotel is old and the rooms are old. Also it used to have smoking in the rooms and they smell bad. They do not offer dry cleaning or have a restaurant or food available to buy. They did offer a free breakfast which had some hot options.

    5
    « Hidden Gem in Dowtown Sudbury »

    Although this is a tad awkward when it comes to parking, the hotel itself and the staff are top notch! Breakfast is reasonably priced and prepared well and dinner is within walking distance to many restaurants and pubs. The rooms are clean and comfortable.

    4
    « My saty at BW »

    I stayed about two months in the city of Sudbury for some business. i have changed 3 hotels before settling in best western. The other hotels were either too expensive or the services were too modest. Best western was a good match between both......friendly staff....fantastic location....good breakfast in a good timing

  • 5
    « Rating »

    Good and comfortable stay. Should like to stay here again. Location is good and well connected in terms of Banks and Restaurants. Hotel Staff is very approachable.Internet was good.Breakfast quality was also nice.

    5
    « They took good care of me »

    Booked the stay on my points, but clicked the wrong date. The staff fixed the reservation for me and upgraded my room to fit what they had available. Excellent service, highly recommended. Nice stay in the Presidential Suite.

    1
    « Run for the hills!!! »

    You know when your in a hotel that looks like at one time it WAS a really nice hotel??? This IS the place. OMG! This place really smells just like a port-a-potty! Even the elevator stinks AND it has a fan! It's so lame with the worst parking and a broken elevator. Oh, it goes up, but if you're on the fifth floor??? You have to call to get the desk person to send it up to you. This isn't a recent emergency break either. There's a sign posted in the elevator that you can tell has been up for some time. I moved mid week to another hotel because the Best Western was SO bad... The carpets, the hallways and the lobby ALL smelled old and musty. I live in hotels for work and this is one I can say for sure should NOT be visited.

    2
    « Tolerable »

    The hotel was okay if you had to stay in the center of the city. Cleaner than I was expecting and breakfast was pretty good. Definitely rooms were small, no water pressure in sink, shower was okay. It was tolerable, but preferred the Radisson from a previous trip. Same price but much better value.

    4
    « Great Location! »

    We were in town for a Micro Brewery Festival which was a short cab ride from the hotel. The rooms were clean and updated. The halls still smell a little of stale smokes but its not too bad. The hotel is down the street from the arena and close to plenty of restaurants. The best part by far was the bed! It was probably the comfiest bed we have ever slept on.

    4
    « Good place to stay »

    Their rooms are newly renovated and the beds are very comfortable. WIFI is excellent. The owner or manager is very friendly and helpful. Towels are on the small side but not an issue unless you are used to the large bath towels at premium hotels. Because it is an older building the sound proofing between rooms allows you to hear voices in the next room, so if you are a light sleeper this may not be a good choice for you. Their free breakfast was good. Their workout room has a good variety of equipment although the treadmill looked a bit worn. The parking lots are a bit small in winter when there is a lot of snow but it appeared everyone could find a place to park

    5
    « Go for the beds, stay for the service »

    The newly renovated rooms are lovely and the pillow-top beds so comfortable. Their breakfast has a wide variety of options, like fresh waffles & scrambled eggs, yogurt and fruit. The staff are very friendly and I was actually able to figure out how to use the television!

    4
    « Good night »

    My wife and I had a pleasant stay,staff were eager to help.We will stay here again in the future.It is good to stay at a hotel where service still is a priority.Again my wife and I had a pleasant stay and our nights rest was great.

    5
    « BW Downtown Sudbury »

    Fantastic stay. Parking is minimal, however, I did secure a spot. Close to all amenities in the Downtown area. Clean rooms and great General Manager who goes out of her way to make your stay pleasurable

    3
    « great staff bad product »

    Heater broke in middle of night with kids you do not want pair ppl or switch rooms. No parking for our bus, powdered eggs for breakfast. Vina was great and tried to make everything good but... one of our rooms had big yellow stain on mattress, fitness room has multiple broken machines.

  • 5
    « Best hotel to stay in Greater sudbury »

    Best place to live in sudbury,staff is really helpful,location is perfect,nice and quite place with lots of amenities like gym,breckfast and internet. i will say perfect place to stay and enjoy in sudbury

    5
    « Carring Staff »

    Great place to stay, was there on business and will stay there again when ever I go back to Sudbury. Good service, friendly staff. Overall very recommendable. Great value. If only their was a little less snow in Sudbury...

    4
    « Weekend trip »

    I was warmly welcomed to the hotel and my room was updated since i was here last with modern hotel furniture. The bed was very comfortable and the bathroom was clean. Next time I wouldn't agree to a room next to the elevator though because i could hear every time it went up & down. The sound of the fan for the heat blew a little too loud & sometimes woke me up.

    5
    « Worth the money »

    Great room and kind service. The staff was welcoming from arrival through departure. I was from out of town and they helped connect me with transit and food during my stay. I found the room clean and quiet. The bed was comfy.

    1
    « never again »

    First of all the location it terrible, theres hotel parking across from the hotel but, theres barley any spots. After checking in I went up to my room, this room had a very strong perfume smell. Usually I'm not sensitive to smells but, after being in this room for less then 5 minutes I had a headache coming on. I went to the lobby to get another room. As soon as I walked into the lobby the women at the front desk asked me if something was wrong. i was very confused. The next morning I went down for the free breakfast. I grabbed some eggs and a few mini waffles, I couldn't eat the eggs at all and the mini waffles were very dense. I really could tell they weren't fresh. while getting my breakfast I noticed the women who asked me what was wrong was watching me. While was checking out I noticed a sticky note on the card in the front desk for my room, it said, these guest may have a dog. there was no way I could possibly brought my dog! I do not recommend anyone staying here.

    5
    « Great »

    -it was a great experience i love everything about it the rooms were so nicely done and the food was amazing 5/5. Some hotels just don't have the perks this best western did. The service was amazing there right there when you need them. The rooms look amazing to die for and also the beds are so comfy!

    5
    « Once again, a happy customer. »

    Another great visit to the Best Western. I recently stayed the night at the Best Western in Sudbury at 151 Larch Street. I have been travelling to Sudbury this last 17 years through business and have stayed at the Best Western in Sudbry always for a good reason. The rooms are well kept and the staff and management are great. Always smiling faces. They make you feel like family. If you are staying in Sudbury sometime I would advise the Best Western at 151 Larch Street.

    5
    « More positive then nagative »

    Was nice to have the same girl Melanie checked me in and checked me out, was great to deal and easy to talk to. was great location, great walking distance to everything . Breakfest was good, love the idea of hot food. The price was a little costly for what seems to be renovations they are doing,they should maybe bring down the price for rooms while they are in the middle of renos. Also maybe look into the heating system in rooms , the one in my didnt seem to be working right. All in all I would come back , hopefully all renos are done by then.

    4
    « An Evening in Sudbury »

    This hotel was acceptable for a one night stay to attend a funeral. The bed was extremely comfortable. The bathroom was a little run down. The heating system had two settings, too hot or cold, in spite of the adjustable controls. I was pleasantly surprised with the breakfast.

    5
    « SERVICE AND QUALITY »

    My girlfriend and I recently were victims of a fire on Jan 1st 2016. The red Cross put us up in the QUALITY INN Downtown Sudbury for 72 hours, where I was treated with very little respect from the front desk and upon entering my room it was freezing and stayed cold threw out my stay. It was a non smoking hotel but the hallways smelt strong of cigarette. After the 72 hours we came to the BEST WESTERN at 151 LARCH ST. Sudbury and noticed a big difference the moment we stepped into the building. The Woman working at the front desk was very helpful upon arrival as we had no reservations. Her name I believe is VINA. She helped my girlfriend and I to get a room fast, so we could get out of the cold. The room was beautiful and it was very warm. The beds and pillows felt brand new and extremely comfortable. Anything I needed I could ask VINA and would be helped with a smile and she was very polite while speaking with us. VINA also organized a beautiful continental breakfast and it was amazing with fresh coffee and orange juice. over all it was a fantastic hotel too stay at and much worth the price of the room. very reasonable.

  • 5
    « great location and service »

    my family had to spend a night at this location, we found staff very helpful and location was very central to all amenities. There were good food places nearby and we found the rooms clean and big, cant complaint, will recommend and go back to this location

    5
    « Downtown Gem »

    Cozy atmosphere of a boutique hotel with the services of a much larger hotel.Staff were friendly and helpful. Rooms looked recently upgraded and bed was very comfortable. Great location right downtown .

    4
    « Convenient place for a business trip »

    I got a free upgrade for a queen to king size room, which was appreciated. The gym is small but have everything I need for a training. One problem: the television was not working ! But I never listen it and did not ask to repair that. The services was very friendly and fast. This is not a new hotel... but clean and for a business trip the quality/price ratio was perfect for me.

    2
    « Pillows past due for replacement »

    Stale odor throughout hotel. Pillows well worn and needed replacement. Internet completely open allowed several hacker attacks that my laptop security stopped but this interfered with getting work done. Basic things missing in room on check in. Just not what I expected from Best Western. Will not return next time in Sudbury.

    3
    « Small rooms »

    Lobby was welcoming. Room décor has been updated and was exactly like the pictures but room was very small. We had one queen bed and even 2 adults in the room made it seem squishy. Did not partake in the continental breakfast. It was nice to be able to walk to restaurants and shopping in the neighbourhood. Parking was a problem. There are about 5 spots behind the hotel and a small lot across the street. We went out and when we arrived back in the evening, it was full. The neighbourhood is a bit sketchy at night ? I had two men making vulgar comments towards me as I crossed the street. I believe there is a shelter across the street and these men were hanging out outside of it. Although there was nothing wrong (except the parking) with the hotel, I probably wouldn't stay here again.

    4
    « Good location, fresh rooms, comfortable »

    The location is very central and convenient. Parking is a bit tight because the parking lots are small. The rooms are clean and comfortable, recently renovated; not luxury, but very pleasant and businessy. Breakfast is basic but sufficient, considering the reasonable nightly rate. Staff was friendly.

    2
    « Noisy neighbours, slow internet. Good staff though. »

    People in next room were very loud and arguing. Walls are paper thin. We did not call front desk over this issue as at 2:45 am, my husband banged on the wall and they quieted down. We could also hear others as they used their telephone. It is an older hotel. Breakfast was provided however not hot and coffee was weak. We found the staff to be friendly and helpful. The location was the determining factor for our choice. Nicest staff we have encountered at hotels. Parking was also extremely close for us and we were told that cameras were there so we had no concern over our vehicle while parked.

    3
    « Nothing special »

    Hotel was OK but nothing special. Breakfast bar unexciting. Not a very good value for the price. Noisy street, especially early in the evening. Location downtown likely more suitable for business traveler.

    5
    « Caring Staff »

    The staff especially Sara and Christina always go out of their way to make you feel at home. Its nice to come to breakfast and to be welcome by you first name. The location is terrific if you have business downtown.

    4
    « Comfort and value »

    I'm always impressed by the friendliness of the staff and the comfort of the rooms each time I stay here. The location is great being right downtown near the bus terminal so it's easy to get around town. I've never had any major issues.

  • 3
    « Rooms were updated. Weird dynamic »

    The furniture and bedding looks all updated. But the bed isn't very comfortable. The toiletries look like their from the dollar store. It's the finishing touches that are missing. Lights didn't work except for two bulbs of the 6 in the room. The makeup mirror in the bathroom looked like it was from the 80's including the plug. Very scary. When you walk the hallway it was very dated, dirty and smelly. Then you enter the rooms and they're all done except for the things I mentioned. You can see the work is being done but the small details show the hotel will probably fall into disrepair before it's completed. Not sure if it's staffing choices or money. But I would suggest before they keep updating they try to maintain what they have. Lipstick on a pig comes to mind.

    4
    « all in all was a good stay »

    i enjoyed my stay, i see they are under renovations, they should have more signs up explaining what has been done etc... or they should be spending a bit more time renovating the hotel as quick as possible. all in all the stay was great , no issue booking over the phone. when checking in the smile and energy that i got when walking into the lobby was great, believe her name was melanie or melissa. i hope to visit sudbury again so my family and myself can make out way back to the best western hotel . hope to see all renovations complete.

    1
    « dirty and outdated, would never recommend »

    Not sure were other people have been staying, pretty sure it wasn't here. Right at entering the lobby the windows were dirty and the carpet was dirty and stained. The elevator had the numbers changed on the buttons by hand, for some reason there is no second floor. The elevator it self was in bad state of repair, with dirt and stains on the carpet there as well. The floor to our room had dirt in hallways and peeling wallpaper, frayed and loose carpeting. The room was small and not very attractive. The bathroom was dirty, and dark, tap from the 70's not clean, no soap dish , or cup on the bathroom counter. Two small soap bars in wrapper looked really old and the wrappers were dirty, the small complimentary shampoo bottle looked like it was used by someone before. the bottom of the bathtub was yellowed and stained. mold growing in the soap dish in the shower wall. A very old dial heat lamp, that had little to no heat coming from it. A lumpy bed, and a poor attempt at a breakfast buffet in the morning topped things off.

    5
    « Exceptional Service »

    Great Stay at the Best Western. Clean large room. Continental breakfast with great coffee. Cleaning staff member Christine went out of her way to change our room when we were booked next to a room with a barking dog! Her assistance, attitude & friendly smile made our stay!

    2
    « bed sheets were rough! »

    I wasn't happy that the hotel charged $200 deposit for the night, although it was refunded when we checked out, but still left a bad taste of things. Most hotels that we been to doesn't do something like that. The bed sheet was very rough with numerous cotton balls. There were signs in the hallway that its under renovation, but no work has been done. I think they should invest in buying new bed sheets instead of doing the renovation.

    5
    « Seemingly all new and a refreshing great stay! »

    From check in to check out - things were amazing. The staff - at any time of day or night - were always ready with a smile. I had been staying at the Super 8 in Sudbury and it was a real treat to transfer over to the Best Western while awaiting the release of my Dad from the Sudbury hospital. Overall what can I say - ignore the under construction signs.... there was no evidence nor incovenience due to ongoing improvements! My little 4 yr old son especially loved the logs i.e. the decorative pillow on each comfy bed. My sister and I were so appreciative to be able to book joining rooms. The beds were so well made up, presentable and inviting. And I had the best sleep! The bathrooms have obviously been refurbished and it shows. Makes me want to do a refurb on my own bathroom as I did not know wood could be so appealing! Our night was quiet and we appreciated our rooms with a view of our vehicles and were glad to be reassured that our vehicles would be safe and sound as not only is the parking lot well-lit, but it helps that the Police station is just next door. Overall, it truly was a pleasure to be a guest here that one night and I do dare say it does rival the Hilton Homewood Suites in the comfort and value department.

    3
    « not clean »

    waited over 15 minutes for front desk attendant to show up. Took 30 min to check in. Others were ahead of me waiting as well. Hotel not clean, hallways were a disaster, I assume due to renovations. Head board had visible hand prints on it. In spite of all this, the beds were clean & the mattresses super comfortable!

    3
    « Under reno »

    Room was good and bed great; breakfast good; parking a challenge (safety?); building supposedly under renovation and it clearly needs it but no sign of work being done. We did not visit local venues or sights so cannot comment on location benefits. Price was reasonable but given state of renovation maybe not as competitive as it could be.

    3
    « It was fine »

    Upgrades were made but they seemed a bit shotty or just an overlay. There was paint print marks on the door, the sink was clearly not replaced so it didn't fit in. The bed was definitely comfortable and the sheets were good. But the AC wasn't working and I could clearly hear the people next to me. The front desk was super friendly and the breakfast was good. The stay was fine but I expected something a bit different from Best Western. It is a big company.

    4
    « Clean, large room »

    We stayed at the Best Western for a wedding and got what Best Western offers best - a large, clean room and wonderful front desk customer service. Vena was excellent. She upgraded us for no charge and provided excellent local advise. The area appears very dodgy. The area was like a ghost town if not for the questionable people wondering around. However, with the police station across the street there were no problems at all. Would definitely stay here again

  • 3
    « Good Value »

    I enjoy staying at Best Western as they provide good value for your money. This particular location was quiet and comfortable, but was lacking in parking. We were able to park a moving van out on the street for free however until 7am when metered parking takes effect.

 

Llegar al hotel ...

Todas las indicaciones

·Desde el aeropuerto de Sudbury: desde la salida del aeropuerto, gire a la derecha hacia la carretera local. Continúe y gire a la derecha (al oeste) a la RR-86 [Skead Road] durante 2,4 kilómetros. Gire a la izquierda (al sur) a la RR-85 [Skead Road] y continúe durante 5,4 kilómetros. Manténgase a la derecha en la carretera local y continúe durante 200 metros. Siga recto a la RR-86 [autopista Falconbridge] y continúe durante 10,3 kilómetros. Manténgasea la derecha en la carretera local y continúe durante 200 metros. Gire a la derecha (al oeste) a la RR-55 [Kingsway Road] y continúe durante 3,8 kilómetros. Cruce la calle Paris St hacia la calle Elm St, gire a la izquierda en la calle Lisgar St...

ver más