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Royal Clifton Hotel & Spa, Sure Hotel Collection, Southport

The Promenade, PR8 1RB, Southport, Great Britain - Ver en un mapa
El Royal Clifton Hotel & Spa, Sure Hotel Collection se encuentra en el centro de Southport. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Royal Clifton Hotel & Spa, Sure Hotel Collection by Best Western ofrece unas excepcionales vistas que abarcan la costa noroeste, los jardines King's Gardens y el lago. Suites, minisuites y habitaciones familiares espaciosas. Magnífico gimnasio, salón de belleza, restaurante galardonado, bar y bistro de diseño y personal cordial. Fácil acceso a Liverpool, Manchester y varios campos de golf de campeonato. Disponga de un impresionante espacio para celebrar eventos de negocios con espectaculares vistas a la costa noroeste. Aquí encontrará once salas de reuniones de planta baja con capacidad para un máximo de 300 personas y complementadas por 120 habitaciones, algunas de ellas suites. Este prestigioso hotel es fácilmente accesible, está a 20 minutos de la M58 y M6, con estacionamiento para 80 autos. Disfrute de su estancia en nuestro hotel.

Sure Hotel Collection

Royal Clifton Hotel & Spa

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina cubierta
    Piscina cubierta
  • Salones / Bares
    Salones / Bares
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

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Basado en la opinión de 2506 huéspedes
NOTA EMITIDA
Excelente
576
Muy bueno
797
Normal
529
Malo
307
Pésimo
297
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
350
De negocios De negocios
187
En familia En familia
408
En pareja En pareja
1227
En solitario En solitario
74
NOTAS RESUMEN
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Calidad del sueño
Relación calidad-precio

"Initially disappointed but customer service impressed in the end"

3
User 09/09/2020

Turned up for a short break only to find the hotel closed due to coronavirus. Was disappointed that we hadn't been notified of this prior to our arrival. Wrote a negative review on here about the experience to try to stop same thing happening to anyone else. Which I have now deleted, in order to leave this review. We booked into another hotel for the break,and when we returned home we complained to the Royal Clifton, providing evidence of having to pay extra for the replacement hotel. Royal Clifton were kind enough to refund us the extra money that the replacement hotel had cost us. Was very impressed by this gesture of goodwill and hope to stay at the Royal Clifton when we next visit Southport

"Disgusted"

1
Heardiej1, Stockport, United Kingdom 14/08/2020

Arrived with 3 children to find the hotel all locked up, I even phoned best western 2 weeks earlier to ask if they were open and they said “ yes they will be “ You were even able to book this hotel through best western site a week earlier even though they knew they were going to be closed , absolutely disgusted now they are trying to blame the booking agents Hotels.com when it s quite obvious best western are to blame !! FUMING !!

"No room at the inn"

1
User 08/08/2020

Arrived at the hotel, as we had booked to stay. Only to find that the car park was empty, and the doors were shut, with a sign saying closed due to covid 19. Extremely disappointed at their failure to contact us to let us know our holiday was cancelled. Which limited our options to try to arrange alternate accommodation Tried phoning the hotel but their phone number wasn't working

"One night stay for a gig"

4
User 21/07/2020

Clean, slightly tired decor but nothing really offputting. Roomkey wouldn't open the lock, but left it with their reception staff and the problem was put right without inconvenience. Good breakfast. As everywhere in Southport, parking is to be paid for. Convenient location.

"Spa needs closing "

2
Uglybird3613, Stoke-on-Trent, United Kingdom 11/04/2020

Have stayed a few times as theres something about the hotel we like even if it is a bit dated. Location is great. The evening meal was in the conservatory rather than dining room this time and evening food was lovely as always. Staff in there and breakfast room are always great. However the lift didnt work so was a struggle up stairs with bags, I found it difficult in a morning using stairs as I am stiff with arthritis first thing. Tge TV didn't work which we had expected to be fixed by now as they were not working a month before when my mum stayed. Reception sent someone up, we then had a couple of channels, one was kids tv and one 24hr news. The kettle didnt always work, had to hold switch down. The worst was the spa. Yge jacuzzi yet again didnt work,was just a big tub of warm water surrounded by dirty black windows. The showers in changing rooms weren't working and ants were on the floor in there. The gym was empty of equipment, the steam room wasnt working,the pool area smelled damp due to the black mould all over the ceiling and walls. Had a quick swim and went back upstairs for a shower. While I know it's not a five star hotel and you get a good deal here I dont expect black mould to that degree. Maybe sell off the left side of the building and use the money to bring the main part back up to standard. Feedback forms were given in at Reception at the end of our stay.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Uglybird3613, Thank you for your review. I do appreciate the positive comments about the staff, the food and other areas. I am sorry about the situation with the lifts. Whilst I am unsure when you stayed, I can confirm we do have regular scheduled maintenance on our lifts, plus a 6 monthly audit carried out independently. Unfortunately there are occasional breakdowns, but we do respond quickly and can only imagine that the issue you described were two separate occasions. With reference to the Spa, we have endured some issues with our air circulation, and have invested heavily in there to correct this, however, the matter has been recurring despite our best efforts, and we therefore took the decision to section off some areas in the gym. This was some time ago. Again, I am unsure when you stayed with us. The Jacuzzi is another temperamental piece of equipment, which is serviced regularly. We have had an issue with the "Button" which switches on the bubbles. This has been replaced numerous times, however, the issue again seems to recur. The whole hotel is currently closed due to the COVID 19 Pandemic, however, all of these areas are under review prior to re opening. Thanks again for your feedback. With best regards, Alistair

"Love this hotel"

5
commenda2re, Manchester, United Kingdom 20/03/2020

I've always liked this hotel. The staff have always been friendly from the reception staff to the bar and restaurant. Very enjoyable stay. One negative comment, the room was a little hot during the night.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear commenda2re, Thank you for your kind review, which is greatly appreciated. I am blessed with a lovely team, and it is kind that you mentioned them. I am sorry the heating wasn't quite right for you, and have discussed with maintenance. Hopefully when we re open we will see an improvement ain the weather and there will be no need for the heating at all. Thanks again and stay safe. Best regards, Alistair

"Stay with friend"

3
User 19/03/2020

stayed for one night with friend reception staff lovely changed room as we needed twin beds room was very nice evening meal was OK my friend had parsnip soup it was like baby dinner my soup was OK I had vedg breakfast was lovely as were the staff especially Jenny and the Scottish girl went to Spa hot tub not working steam room not on got a twenty percent of drinks voucher when booked in drinks were very reasonable bar staff lovely stayed hear two years ago seems to have gone down a bit think owners need to spend some money on this old girl it is getting painted but would go back because of the staff x

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear T8354AVjeanm Thanks for your review. I am blessed with a lovely team and they do in many ways make up for some of the conditional elements. Rest assured we are looking at those longer term and hope, once we are at the other side of our temporary close, we will be in a better position to invest. Best regards, Alistair

"Lovely staff although the hotel was dated"

4
Gwespyr, Rhyl, United Kingdom 17/03/2020

We stayed one night so we could attend a Spa day elsewhere in the town (not at this hotel). We had stayed at this hotel previously and found it very convenient and totally suitable to our needs. I need to add that we did not use the Spa at this hotel because of poor reviews, it was because we had used the other Spa in the past and wanted to return there. When we arrived our room was upgraded by the receptionist not because there was anything wrong or after any complant by us - just out of good customer service! We had a superior room that looked out over the sea front and was large and airy. We found the four poster bed very comfortable and the other facilities in the room very good. The breakfast was excellent with a variety of food available with the hot items being just that! The best aspect of the stay was the attitude and helpfulness of the staff especially those on reception - we could not fault them. If there was a downside it was that the hotel could do with a spruce up with decor and furnishings showing signs of age and wear. I do accept that some remedial work was being undertaken following the ingress of water on the first floor in the corridor outisde our room. However, not withstanding these issues this is a hotel we would certainly return to should we visit Southport again!.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Gwespyr, Thank you for your very kind review. I am blessed with a wonderful team and it is evident from your comments that they made all the difference to your stay and overall experience. So pleased to hear you would return, and hope to see you on the other side of our temporary closure. Best regards, Alistair

"Money back"

3
Dave A, Liverpool, United Kingdom 15/03/2020

The first room was very small and dated decor had no working TV. Moved to a second room even worse with rock hard bed and no working TV again. Got a refund and went straight to the Premier Inn for a decent room for less money.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Dave A, Thank you for your review and sorry we didn't hit the spot. I am pleased the team were accommodating with a refund at the time and trust you had a good nights sleep elsewhere. We do have a wide variety of room, and upgrade whenever possible. Perhaps next time book one of our superior rooms and you may see a different perspective on the hotel. Even with the superior supplement we are still highly competitive in the market. Thanks again, Alistair

"Spa From Hell"

1
User 13/03/2020

Just Don't go! The spa was absolutely filthy, we had our treatments and got out of there as soon as we possibly could. Can't fault staff who we're nice and friendly however the whole hotel just needs tearing down. Dated, unclean and just not fit to be called a ‘spa day'. When we arrived we were confronted by a large man dressed only in speedos, dripping wet from the pool, complaining at the front desk about whatever service he had not received. The floors are filthy and you are expected to walk around in bare feet. I wouldn't go back if you paid me.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear beccal921, Thanks for your review. I am sorry you did not have the best experience. I do recognise that some area's of the club are in need of investment, but filthy we are not. We have regular cleaning routines, and at times the floor will be wet and should someone walk through with shoes on then it is quickly cleaned thereafter. Likewise there are some investment needs in some other areas of the hotel, but it most certainly does not need tearing down. We take pride in the cleanliness, the service, and the friendly staff we have, which you kindly alluded to. I am sorry you felt the need for such a harsh rating, and I certainly will be diligent with the team when we eventually re open regarding our cleaning routines. Best regards, Alistair

"Good stay"

4
User 05/03/2020

Stayed here for 1 night Needs a lil revamp but clean and comfy Great location Only payed £25 for double room so was bargain Didn't have breakfast so can't comment Would stay again if in area Loved pool!

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Suemac1969, Thanks for your review and I am pleased that you enjoyed your stay. We do have some great seasonal offers at present and I am pleased you took advantage of that. Hope to see you again if you are bacjk in the area.# Best regards, Alistair

"Lovely stay"

4
plj59, Llandudno, United Kingdom 05/03/2020

Husband and I stayed here for 2 nights and had a very enjoyable stay. First yes the hotel is in some serious need of repair all over but it gave the place character and it did not spoil our stay. Staff are polite and very helpful and the girls in the restaurant are lovely. Food is very tasty and they catered really well for my gf needs. Breakfast is plenty full and tasty and thank you to the lady who made my gf toast for me both mornings. Music in the restaurant is brilliant and loved listening to the young waitress singing along to the old music. Will definitely be back.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear plj59, Thank you for your kind review, which is very much appreciated. Whilst we have refurbished 80 of our 120 bedrooms relatively recently, we are awaiting further investment in public areas and the remaining bedroom stock. I am pleased you enjoyed the character of the building. I am blessed with a great team and I really appreciate you highlighting the girls in the restaurant, and particular our unofficial in house entertainer! I know exactly who you are referring too. I'm pleased also to note you found the food to be tasty and that we caterer well for your gf needs. Glad to see you will be returning and look forward to welcoming you back soon. Best regards, Alistair

"Excellent staff and service but needs refurbishment"

4
Wraakian, Manchester, United Kingdom 05/03/2020

This Best Western hotel has an elegance about it that really does need refurbishment and building work to bring it back to it's original beauty. Having said that, my wife and I had an enjoyable and relaxing one night stay here using the spa, pool and jacuzzi and each of us having a great massage to finish off our stay. The breakfast and our evening meal was to a good standard and we supplemented this with a great lunch at the Bold hotel on Lord Street which we would highly recommend and on our way home (back to Manchester) at the great Vintage Inns, 'Sandpiper Inn' in Ormskirk. Back to the Royal Clifton Hotel review, I would like to ask the management to provide a single sheet on their beds or in the wardrobe as the duvets are far too hot in my opinion to get a good nights sleep. We were on a Groupon deal, so our room was understandably not one that had already been refurbished, which I believe Best Western are doing gradually over the months ahead, however the views from the two large windows of our room looked out onto the sea front so were really good. The upper floors on the main corridors creaked so much that we thought they might give way in some parts and due to the age of the hotel, I think it would take a massive amount of cost to bring the floors back to a new condition. I sincerely hope that Best Western do bring the Royal Clifton Hotel back to it's former glory (and it is improving) as it is a lovely Baroque style building that really deserves its place on the sea front esplanade. Thank you to the staff and management who made our short stay so enjoyable.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Wraakian, Thank you for your review, which is much appreciated. I am so pleased you had an enjoyable and relaxing stay, made good use of our facilities, and found both breakfast and dinner to be of a good standard. I am blessed with a great team, who really are at the heart of this hotel, and I appreciate you highlighting their efforts. 80 of our 120 bedrooms have been refurbished reasonably recently, and whilst we await further investment, our maintenance team do work tirelessly to keep on top the day to day whilst also carrying out improvement projects in key areas. I hear your comment regarding the duvets and will give that further consideration. Thank you once again for your lovely comments about the team, and hope to see you back in Southport soon. Best regards, Alistair

"Get what you pay for"

3
skutter2, Eaglescliffe, United Kingdom 03/03/2020

You get what you pay for. End of story. Yes it's shabby, and run down and needs a complete overhaul. However, I paid £26 a night for 2 nights. I wish cretins in this site (trip advisor) would stop expecting 5 star hotels and device paying less than a bottle of wine in a restaurant. It was clean, good location, friendly staff. I shall be staying again and I travel to Southport a lot with work

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear skutter2, Thanks for your review and I appreciate its supportive intent. I am pleased you found the hotel to be clean and the staff to be friendly. There has been some relatively recent refurbishment to 80 of our 120 bedrooms, and you may have seen our in-house maintenance team proactively painting making internal improvements. Whilst we await further investment, my team and i continue to focus on delivering engaging and friendly service with a smile, and with a strong focus on cleanliness. As you suggest, our prices are highly completive in the market and I do believe we provide great value. Thanks again for your comments and look forward to seeing you back again soon. With very best regards, Alistair

"Oldest looking hotel"

1
User 02/03/2020

Spa pool gym take a look at yourselfs this is not a luxury hotel full rebuild would help Donna is good from reception glad we got an upgrade would probably of gone home and not stayed at all dinning room smelled of rotten food

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear rodgerson1971, Thank you for your review. There has been some relatively recent refurbishment to 80 of our 120 bedrooms, and you may have seen our in-house maintenance team proactively painting making internal improvements. Whilst we await further investment, my team and I continue to focus on delivering engaging and friendly service with a smile, and with a strong focus on cleanliness. The Spa has also received some investment recently, specifically with refreshing the gents shower areas and with addressing some previous air distribution issues which had been creating condensation. That is now resolved and we are working through making good affect areas. Our prices are highly completive in the market and I do believe we provide great value. I am pleased you found Donna from reception to be a good member of the team, and that she provided you with an upgrade, no doubt complimentary, and it is a shame that this is not reflected in your rating. I have no idea what you refer to in terms of the restaurant smelling of rotten food? I can assure you that whilst some areas of the hotel could use some investment, we do have a strong focus on cleanliness both front and back of house. I'm not sure if you saw the in house maintenance team who have been carrying out a great deal of internal improvements about the hotel too. Thanks again for your feedback. Best regards, Alistair

"very disappointed"

1
User 24/02/2020

I was really looking forward to this break but made the mistake of not reading reviews. The hotel is very dated and is crumbling. Plaster is falling off the walls and windows have gaps in that you can put your fingers through. I booked a twin room for my daughter and myself. It was so cold with the draught from the windows and the radiators were not working! We were moved to another room but it means that I now have to share a double be with my daughter. They said that they didn't have any other rooms available. To be honest the room that we are in now, although better is not worth the price tag. Bar and food service is very slow. Going to try the spa tomorrow. Hope it is a better experience than the room!

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear KLV12345, Thanks for your review. I am sorry you have been unhappy with the rooms allocated. We did have a problem with a boiler servicing a specific area of the hotel, which this week has been completely replaced. This may have influenced the room allocation. I am pleased to say the new boilers are now up and running and all rooms affected are now on market again. Should you still be in house, please make yourself known to reception and perhaps we can allocated another room for you. Many thanks, Alistair

"Don't bother"

1
User 23/02/2020

Disappointing - really gone downhill . Old , tired, dirty and desperate for tlc. Went for two Nights on groupon deal so can't complain re the price but won't be returning ! Could be lovely but just so run down! Spa awful too . At first we were put in room 5- the absolute the pits . Old wood, stained carpets, prehistoric bathroom and marked ceilings . We nearly went home but our room was changed. Donna on reception was lovely and most professional though !

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Goforit7, Thanks for your review and sorry that you have taken such a view. Room 5 is one of our non refurbished rooms. though we have refurbished 80 of our 120 rooms in the last year or so. I'm not sure why you were allocated room 5 when others were available, and will follow that up with the team, though I am pleased to hear that Donna managed to change the room and was most professional and helpful. Its a shame the newer room and Donna response to your initial feedback didn't have any influence of your review rating. Nonetheless there is always something for us to learn, and whilst our outstanding refurbishment may be in pipeline, we I will review our allocation process to ensure where possible refurbished rooms are allocated first. Best regards, Alistair

"Shabby"

2
User 22/02/2020

Stayed here last night for a Murder Mystery night bought for me as a gift for my 60th birthday. It was arranged through Red Letter Days. This graceful, old lady of a hotel is in dire need of some TLC. There is paintwork peeling all-over, cobwebs hanging from the ceiling immediately above the toast machine in the breakfast room. The room although clean was cold and draughty, the ancient windows could do with being replaced. In the bathroom the shower head wouldn't stay in the upper position making it difficult for my taller partner to shower and the cold tap in the handbasin ran with hot water which made toothbrushing an issue. All in all for the £200 my nephew paid for this treat it was disappointing. As you will see from my previous reviews, we have travelled a lot and stayed in hotels, some costing as little as £15/night, but this one beats them all in terms of disappointment!!

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear alison499, Thanks for your review and sorry to read you were disappointed. I will be following up on the cobweb issue you highlight. Whilst I recognise that some of our rooms are due for refurbishment, we do pride ourselves on our cleanliness and the staff service and attitude, so the cobweb remark is disappointing and I will be following up with the team. I cant identify you from your review, so if you didn't let reception know about the shower head issue, please email me on gm@royalclifton.co.uk and I will address the matter. Thanks again for the feedback and very best regards, Alistair

"Love the character and history."

5
janmariefriday, Oxford, United Kingdom 22/02/2020

If you like to stay in hotels where everything is new and fresh this may not be the place for you. I revelled in the history of this hotel. Room was enormous, clean warm and comfortable. Cooked breakfast was great and plentiful and served til 10 am which is great for my teenage kids who can't get up! Sharing a family room is often difficult in hotels specially now my son is adult size. Our room had a double and single bed in one room and 2 singles in a side room. Ace for the girls to get away from the snoring men so we all had a good nights sleep, and no ear plugs needed! Loads of hanging space for clothes with a large bathroom too. I'm only sorry we were staying just one night as I would have loved to have stayed longer.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear janmariefriday, Thank you for your very kind review, which is very much appreciated. Lovely to read how well suited the room was to your needs and that you enjoyed the character and the food. Hope to see you again very soon! Best regards, Alistair

"So disappointed "

1
nc1996, Preston, United Kingdom 20/02/2020

Having stayed at this hotel once previously and although it was old and dated it was clean and pleasant we decided to give it another go, I really wish we hadn't bothered. We had paid for an upgraded room and that really would not have been worth the money. When walking into our room we were disgusted, the floor was dirty, the bed was filthy, the room had a damp smell, there were sockets hanging off the wall and the overall feel was cold and dark. We spoke to someone on reception who informed us there were no rooms left as it was half term and a lot of the hotel had been closed off due to the boiler breaking, we decided there was no way we could stay in that room so left there and then, a complete waste of a trip and no apology given. We were disappointed in the service given especially given all the good reviews about the staff. If you are staying here make sure you have a recently updated room as I would hate for anyone to have the same wasted trip. Such a shame as the hotel location is great, hopefully all of their rooms will be renovated soon.

Alistair Risk, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear nc1996, Thank you for your review and I am sorry to hear you felt you had to abort your trip. Regrettably we did have some issues with the boilers in a specific area of the hotel, which meant some rooms needed to be taken off market. Whilst able to accommodate every guest, it seems we were unable to provide the specific room type that was booked, and inevitably some of our last let rooms were used. Please note we have refurbished 80 of our 120 bedrooms in the last year or so, and have plans for the remainder, though we do recognise that some are due for refurbishment. I am very disappointed to hear there was no apology offered. Most unlike my team. I have returned today from a weeks holiday myself to hear about these issues. I can advise that the boilers in question have been fully replaced already and heating and hot water is now fully restored to the affected rooms. Perhaps you might email me directly on gm@royalclifton.co.uk, as |I am unable top recognise you from your review. Hopefully we can arrange another visit and have the opportunity to restore your faith in us. Hope to hear fro0m you soon, Best regards, Alistair

"Very disappointing rooms"

3
User 19/02/2020

Stayed with my son and parking is very tight with spaces just big enough but often difficult to get into due to inconsiderate or ignorant people parking how they want. The staff are fantastic and very warm and welcoming, especially Donna on reception! The food was plentiful at breakfast with a good choice, of decent quality and we'll presented. The hotel is however run down in many areas and whilst it is somewhat old fashioned, personally I find this part of its charm and it has a lot of character. The health club including the changing area is in desperate need of renovation with lights not working, dirty floors, and s generally run down feel throughout. As with the hotel however the staff are brilliant. I paid for an upgraded room and to be honest it was a waste of money. I was told on checking out that our room had recently been refurbished but whilst it looked nice, had a very good (although dated) level of furnishings, and was in essence very clean and tidy, it had been left with: Dirty/stained carpet, stains and marks on walls, chipped furniture edges, cracked tile on bathroom floor with spacers left in the cracks and a single pane window that was NOT refurbished. This itself was paint cracked, peeling and rotten in places framework with an inaccessible balcony covered in green mould, mildew and hundreds of cigarette ends. This totally ruined the view from the window!

"Terrible!"

1
jellyj2014, Manchester, United Kingdom 19/02/2020

Having stayed here before, in one of the 80 out of 120 rooms that have been refurbished - suggested it for a one night stay for Valentines. BIG mistake. Clearly our 'suite' was not refurbished. I've read another review stating it was like a flat in sheltered accommodation and can liken our room to similar. The bedroom was separate to a small living room that offered nothing (pictures/soft furnishings/ornaments) to take your eyes away from the peeling wallpaper, stained carpet and general bad state of the room. The bedroom was full of mould. The wardrobe absolutely stank. The cleanest room was the bathroom and that looked like it got tiled in 1981 - no handrails or slip mats. The whole room gave off an air of unoccupied for the majority of the time and 'ew'! Disgusted that they can let guests stay in that room as it is NOTHING like any of the pictures. I didn't take any but now wish I had to maybe shame the hotel into not letting out the room until refurbished (just greedy!)

"Stressful de-stressing!!"

3
251Dee, Warrington, United Kingdom 16/02/2020

Stayed here last weekend with my sister, hoping for a nice de-stressing spa break. Had paid extra for an upgrade, which basically gave us use of robes, toiletries, and a sea view. Nice large room, but dated furnishing, really needs updating. Toilet seat was a different colour to the toilet - why?? TV did not work during our whole stay, which we reported several times, was attended to once but still didn't work, then on Saturday afternoon a notice was put up on Reception saying that TV reception was down throughout the hotel! Telephone didn't work, again we reported this but it was not fixed. I cut my finger which bled on the duvet, unfortunately. This happened before housekeeping had been. Returned to our room in the afternoon, I jokingly pulled back the duvet to check it - appalled to find that it had indeed just been turned over! Reported this to reception and it was changed later that day. Several little "niggles" and one big one (dirty bedding not being changed!) leads to a feeling of dissatisfaction. Could do better, Royal Clifton!

"Not great"

1
Jantreg, London, United Kingdom 15/02/2020

Stayed for two nights last week for work. The most inspiring part of the stay was the team running the hotel. Zennar was fabulous. The building is truly awful and needs major work. Outdated, old and none of the faded charm that is usually attributed to old hotels. Just plain horrible.

"Donna is the most delightful woman"

5
stefnolan, Sheffield, United Kingdom 14/02/2020

Myself and Corey are delighted with Donna, a true credit to the hotel!! Nothing was too much trouble, she was so friendly and made us feel so welcome. Would stay again simply to deal with Donna. What an absolute gem

"Great hotel"

5
User 13/02/2020

I'm staying in the Royal Clifton hotel and cannot find anything wrong! I paid £253 for 4 nights, dinner and breakfast, free use of the spa, which was very clean, compared to the so called up market hotels I've stayed in! The staff are very helpful, all I've encountered have been so kind and pleasant, nothing is too much trouble. My 2 favourite people are Zenna and Jess, I've laughed, I've enjoyed the banter and they've been very helpful! I would give this hotel 10/10 for the ambiance, 10/10 for the food and definitely 10/10 for the staff! I've had such a relaxing week, I'm definitely going back.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Tellsit, Thank you for your very kind re4view, which is very well received. I am so pleased you have found the hotel to your liking, and I am just loiving the lovely comments about the team, and Zenna and Jess in particular. Thanks for adding the photos of the food too. Chef can be proud I think. Hope to see you back again soon, Best regards, Alistair

"Sunday meeting"

2
Mark C, Liverpool, United Kingdom 12/02/2020

On entering the hotel there is no clear signage. The reception desk was un manned. The Belvedere Suite we where in like the entrance is looking very tired and dated.The food/ drink provided where of a good standard although the drinks where not as hot as they could have been (perhaps made and left to stand, thermal jugs do not hold the heat indefinitely) . All staff very friendly, helpful and professional. It is just a shame that the overall decor inside and out doesn't seem to match the hotels “Royal” name.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Mark C, Thanks for your comments about your visit. I am pleased the staff were very friendly, helpful and professional, though disappointing to hear the reception desk was momentarily left unmanned. Please to hear the Food and drink was also to a good standard, and will share the comment regarding the temperature of the Tea and coffee in the meeting room. Thanks again for your feedback and hope to see you back again soon, Best regards, Alistair

"Disappointed"

2
1983Banda, Wirral, United Kingdom 07/02/2020

Where to begin.... Arrived to find no free parking, despite the hotel appearing to have a reasonably large carpark, but this was privately run, which is bizarre! On-street parking (in the whole of Southport, it seems) expensive too. The hotel itself is a fine Victorian Building, but extremely shabby. The reception area is spacious, with friendly & efficient staff, but moving around hotel lots of repair works where going on around you. Getting up to room, obviously was not given one of the “recently refurbished” rooms as ours was poor; looked worn and past its best. Out-of-date wallpaper was peeling off and stained. Carpet was fraying and extremely stained. Furniture, despite being useable, was dark old/old-fashioned MDF, was scratched and the glass tops did not actually fit on the dresser or bedside tables correctly. The bathroom was old too, pastel, with the toilet having a misfit of a lid, the flusher was rusty, and the bath taps where broken. Luckily, we had showers on our visit, but even that was a danger in itself, as the bath was so slippy (no non-slip surface to stand on) and no handrail to hold on to to get in/out, so be careful! We had a lovely view from our window, being situated at the front of building, but the windows themselves where in need of a lot of tlc and a repaint. The service from staff was excellent though, and the cleaners obviously do a good job with what they have. The room was spotless, as in no dust and lovely clean bed, but the rest was a total disappointment. The room phone did not work either. Outside the room, plaster was off the walls in the large open hall, and the actual floor droops in places that we actually thought it might collapse at some stages, and everywhere it creeks and strains. The spa, too, came across as uninviting, with signs of damp and mould in places & cold. We had breakfast, which was plentiful and had a lot of choice. However, bacon/eggs where crispy/hard, obviously having been cooked much earlier, so a continental breakfast is probably best. I don't know how much a room costs to stay here, as ours was actually paid for by someone else but, at any price, I am unable to recommend this hotel in its current situation. It has so much potential; is in a prime position, but (like a lot of Southport, it seems) is being left to decline.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear 1983Banda, Thank you for your review, and i am sorry you were disappointed in the conditional elements of the hotel. Our owners have refurbished 80 of our 120 bedrooms in the last year or so, and we have plans for further works in the remainder and the public areas. I was at least encouraged about your consistent positive comments about the team, the service and the cleanliness. Thank you for highlighting that and bringing balance to your review. I do note the comments relating to the breakfast buffet. Our policy is to stock and replenish this "little and often" to ensure it remains fresh and appetizing, and I will revisit this with the team. Thanks again for the feedback and very best regards, Alistair

"I had wonderful time, don't be aware"

5
Erika19880115, Liverpool, United Kingdom 04/02/2020

Everything was fine. I expected something bad, cause reviews wasn't very good. For me - rooms was nice, for the price what I was paying, that was much better what I expected. Spa, sauna, swimming pool - cool Receptionist's friendly, nice. Will come back next month deffo.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Erika19880115, Thank you so much for your very kind review. I am delighted you had such a positive experience and hope to see you back again soon. Best regards, Alistair

"Uninspired "

3
amandalindley, Liverpool, United Kingdom 04/02/2020

Stayed here Saturday night. Fairly reasonable rate, but to be expected as out of season. Upon arrival car park was full, but plenty of pay and display options on the street. Outside of hotel a bit tatty, shame as a good jet wash and sweep from the caretaker would make a big difference. Check in fine, nice receptionist (carol) who advised us to pop into the restaurant to book a table as we considered dining here. Restaurant staff totally uninterested, we stood for ten minutes with no acknowledgement and the young waiting on staff couldn't have looked more miserable. We decided against it. Room 343 was very nice, looked recently painted and was spacious. Plenty of tea/coffee facilities too. View was awful but I think with this hotel, you either get a fabulous view or none at all, no big deal. Hotel quiet during the evening and we slept well. Shower had no hot water in the morning when my partner got in, was fine 10 mins before! Some areas look untidy, scruffy even, which is a shame for such a charming old place, for example, the little window displays selling jewellery from local stores (I assume) look tatty. Check out was slow, as there was only one receptionist who was dealing with telephones and guests. Don't think I'd return to the royal Clifton, and certainly not when the rates are higher during summer. Pity, as it is in a great location and could easily be the best in Southport.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear amandalindley, Thank you for your review, and I am sorry that you were not inspired by your stay. It is frustrating that you have seen some positives, ie The friendly receptionist, a nice clean and well appointed room, had a good nights sleep etc., were overshadowed by some negatives. I am looking into the service delivery on Saturday night in the restaurant. Clearly, it is in our interest to drive bookings, as well as ensuring an appropriate level of guest care and service, so I appreciate the feedback. Thanks again for your comments. Best regards, Alistair

"Not a relaxing spa night away!!"

1
S9717BPjordanl, Llandyrnog, United Kingdom 03/02/2020

Not sure where to start.... Shabby hotel (lots of pealing wallpaper, pollyfiller and patching up). The room had wet toilet roll stuck to the ceiling! It was horrendously hot in the room, the 'view' was of the kitchen roof so the noise and the smell of the ventilation was unbearable (room 101). There was a strong smell of drugs on the first floor. Most of the food was average, however the stirloin steak which was ordered rare came cremated, (we sent it back and it returned as rare, but poor quality meat). We asked for salt, vinegar and a steak knife... none of this came to the table. Didn't have an apology for the steak until we had to pay. On the whole staff were polite and quite chatty, but seemed unaware of the issues. Although very run down, the room was clean. In hindsight I should have taken these issues to the reception, but we were so shocked and disappointed by what was a gifted treat night away, we just wanted to leave and go home!

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear S9717BPjordanl, Thank you for your review. I was sorry to note we didn't meet your expectations. We have refurbished 80 of our 120 rooms in the last year or so, with plans to complete the remainder. Room 101 is NOT one of our refurbished rooms, but I am pleased that you reported it to be clean. I will address the issue regarding the toilet paper on the ceiling immediately. As you might imagine, some of our rooms are rear facing, and a few look out onto internal buildings. We do endeavour, when available, to upgrade guests to our promenade facing rooms. At weekends in particular, this is rarely possible, unless pre booked as such, which does carry a premium charge. With reference to your steak, the kitchen do endeavour to prepare steaks as per the guest request. If it is not delivered as such, we will always replace the steak cooked as required. I am pleased to see that happened on this occasion. I do note the comment regarding the accompaniments and steak knifes, which should be offered as a matter of course, and I will therefore follow this up personally to ensure delivered consistently. Thanks again for your comments, and very best regaerds, Alistair

"Amazing staff"

4
User 03/02/2020

Fantastic staff comfortable hotel very big, nice food. It was my sons birthday when we went I called ahead and told them they left a welcome pack in the room for him with a birthday card and on the Saturday at meal time they gave him a cake and sang happy birthday

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear stevenharriso, Thank you for your kind review, which is very well received. I am so pleased the team went out of their way to make your sons birthday a special one. Thank you for sharing! Hope to see you back again soon, Alistair

"Lovely hotel staff excellent"

4
Annne H, Leeds, United Kingdom 29/01/2020

First impression were not that good the hotel is a beautiful old building but need some serious cash spending restoring some parts, however that would bump up the price, it is value for money the rooms have been re decorated to a good standard and very clean rooms bed was very comfortable and pillows were good quality, bath towels white and soft, the important bits this hotel has got right, disappointed with lack of TV channels no itv, bbc, just QVC and a few others not worth watching, luckily i took my ipad, first room we were given not happy with, was too small and felt hemmed in,i asked for a bigger room and we were swapped without any hesitation receptionists was lovely and very helpful nothing was too much trouble, we started to like the mismatched carpets and old fashioned light fittings it has a charm that most hotels lack, but makes up for lovely staff and welcoming feeling will definitely be back

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Annne H, Thank you for your review and very kind comments about the team. The TV channel issue is being addressed, with signal boosters on order. We do have a wide range of channels but more recently had seen a gradual decline in the signal performance. The matter is in hand and should be resolved within a matter of days. I am pleased you enjoyed the hotels individual charm and character, found cleanliness to be at a high standard and found the staff to be lovely. They really are what makes the difference and I appreciate you highlighting their efforts. Many thanks again and look forward to seeing you back again soon. With very best regards, Alistair

"Tired and run down "

2
User 28/01/2020

Hotel is in a great spot but rooms leave a lot to be desired , needs a major overhaul in terms of declaration, very drab and worn, my room was in bad need of a new carpet and redecoration , left after one night

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear davidrF8466OH, Thank you for your review. I am sorry you felt the rooms left a lot to be desired. We have refurbished 80 of our 120 rooms in the last year or so and have plans to complete the remainder. Refurbishment to date has included new carpets and redecoration. I was sorry to hear you chose not to see out your stay, though I understand that alternative refurbished rooms were offered by reception but declined. Thanks again for your comments and very best regards, Alistair

"The staff are this hotel's best asset."

3
JMCG2018, Preston, United Kingdom 28/01/2020

I stayed here for a short stay with a friend. This is not our first stay - but may well be our last. We upgraded to a Superior Twin room for our stay. The room was small and pleasant, but it certainly wasn't superior. The houskeeping was dubious with stains on the walls and cobwebs and dust. Large water stains on the bathroom ceiling and the carpet was ripped. The shower was dangerous, particularly for my friend who is sight impaired. It was very difficult to regulate giving cold or scalding water. The taps appeared loose. The TV only showed some terrestial channels, I suspect it needed tuning properly. And the windows didn't close properly. When we spoke to the recptionist she was very professional, as were all the staff. She immediately apologised and offered an alternative room. As we were only staying for a couple of days this seemed a lot of hassle so she deducted the upgrade fee. This was a generous gesture. Breakafst was OK ish. There was a good range of food, although the bacon appeared dry and hard. ( Perhaps this is just my taste?) However the toaster could do with replacing and the overall decor is 'stuck in the 70's' Perhaps the most allarming concern was on out first night when we had a fire alarm in the early morning. We evacuated the second floor by the external fire escape but this was dangerous as there was no light and we had to rely on the help and support of another guest and the light on his phone. This really does need to be rectified. The hotel overall is a little tired. I have to say our stay was value for money and the hotel is perfectly situated for a stay in Southport. The staff are welcoming, helpful and very professional and are indeed its best asset.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear JMCG2018, Thanks for your review, which is well received. Firstly, I would wholeheartedly agree that our staff are our biggest asset. They are very much at the heart of this hotel and they will and I do appreciate you recognising that. I am sorry to read about the issues in your room, and will be following yup with maintenance and housekeeping. We have refurbished 80 of our 120 rooms in the last year or so, with plans for the remainder and some public areas. I am sorry about the issue with the TV signal. We are in the process of adding additional booster to the TV system to address this, as there has been a deterioration in the signal of late. This should be completed during the course of this week. I am concerned about the lack of light the external fire escape. We do, as a matter of course, check emergency lighting. I will review this as a matter of urgency, and thank you for highlighting the matter. Thanks again for your feedback and best regards, Alistair

"Good Value, basic and cheap."

3
ClaireMMT, Trowbridge, United Kingdom 28/01/2020

Stayed here for work in January. It was a bleak day, and we arrived in the dark. The foyer looks fine, but the hotel deteriorates the minute you leave it. Corridors are long and depressing and the rooms dated with (in my case) a peach bathroom, cracked tiles and lightbulbs out. Sheets were clean though, bed comfortable and towels fluffy. We ate dinner in the bar. The food was fine - the staff were minimal, unattentive and not very helpful ("What is the catch of the day please?" "I don't know. I don't usually work in here" End of conversation) Having given my room number, I was not best pleased to then be called in my room half an hour after I left the bar to be asked to come back down and pay the dinner bill. Apparently this could not be added to my room bill. So...it was cheap (I know - you get what you pay for) but with very little extra effort it could have been fine. I left feeling disappointed.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear ClaireMMT, Thank you for your review. Firstly, I am pleased you found the hotel to be good value. We definitely have some great deals at the moment. I am sorry you felt the hotel was outdated. We have refurbished 80 of our 120 rooms in the last year or so, and do plan to complete the remainder, as well as some public areas. I am disappointed about the lack of knowledge demonstrated regarding "catch of the day". This should form part of our daily briefing and we believe the engagement with the guest discussing that and our daily specials is very important. I will be following up on that particular feedback with the F and B team. We do have a policy of either pre payment or payment on arrival, and for room charges either a deposit or credit card preauthorisation is necessary. The receptionist should have advised of this on arrival. Again, I will revisit this with the team. I am sorry you were disappointed. Pe3rhaps next time contact me directly and I will look to allocate you one of the refurbished rooms. Of course I( will follow up on the issues you highlighted too. Many thanks again for your feedback, Alistair

"Long Time Fan, No More"

2
User 27/01/2020

This hotel has been a personal favourite and special place to me since I was as young as able to remember - I have countless wonderful memories throughout my life here, so it pains me to be writing a review about how terrible my stay with the Clifton was this time. I am disabled, I walk with a crutch and what seems like a short distance to most is long to me. I communicated this to Donna the receptionist when I arrived, asking if my room could be close to the lift. She points me down the far right corridor, saying that my room is there. I was unhappy about this, and tried to point out that stairs (though only a few) would be difficult for me, to which I am advised to use what is clearly a wheelchair lift. I have no problem using disability lifts when they are obviously designed to accomodate most disabilities, but this was very clearly for a wheelchair and i would have been embarassed to use it - I'm only in my early 20's. I decided to grin and bear it since it was a one night stay anyway. For my two year anniversary with my partner. I had taken him there specifically because I previously had nothing but good thoughts about the place. The room was in very poor condition. Some of the wardrobe was missing handles. The carpet was stained very obviously in multiple places (pictured), the toilet took multiple attempts to flush, the toilet roll holder pieces DID NOT match so kept falling out when trying to use it, the bathroom cabinet had two different handles and one door looked like it had been fed to a guinea pig (pictured). There were also very minor, easy to fix/clean things that were wrong, like the drink ring on my bedside table. All you need is an antibacterial wipe and that'll come off. Seriously, housekeeping? My bedside light was broken also. I don't see well, so I like a bright light next to me for reading at bedtime. I asked Donna if it could be fixed while we were out to dinner, but was told there was no maintainance in the hotel and she would do it herself "if she could find a bulb" - needless to say it didn't get done. Then there was the gentleman running up and down the hallway from 11pm to about 4am quite loudly, who since we were relatively close to reception it would be impossible not to hear him shouting around but nothing was done, and I was trying to sleep so I wasn't getting up to get them to do something. THEN there was the fire alarm at 5:30am, which was apparently caused by an electrical socket in the pool area. Unless the hotel only had 10-15 guests in it, that's how many would have lived if it was a real fire, because that's how many joined me to freeze in our pyjamas outside the doors. The hallway shouter was there, I'd recognise the voice anywhere...and he was drunk as a skunk, in underwear only (proudly, talking about his genitals) that hotel staff didn't see fit to offer him anything to cover up with in case there were children among us. Never have I been so very disappointed in an establishment I know well and fondly. I will not return, it was a dreadful experience, I thank god we're a happy enough couple that a crappy hotel didn't ruin our special day.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear SarahRhiJay, Thank you for taking the time to post your review. I was sorry to read that your experience was so disappointing, in particular as you have been a fan of the hotel over the years. With reference to your room allocation, I have spoken to Donna regarding this matter. She wishes to be associated with my apologies if you were unhappy with the room location, though did state that she had allocated this room as it was ground floor and easily accessible. Perhaps she did not pick up correctly on your feedback, as she would have arranged a room move as we did have rooms available close to the lift on the first floor. I am so sorry if there was any misunderstanding. In terms of refurbishment, we have upgraded 80 of our 120 rooms in the last year or so, and have plans to complete the remainder, though I do acknowledge that the ground floor rooms have not been completed to date. I was sorry to hear your thoughts on the housekeeping cleanliness, and have fed this back to the Housekeeping team. To be honest the vast majority of feedback we receive regarding cleanliness is very positive, but I do acknowledge and have acted on your comments. Whilst there is no maintenance cover during the evening, a simple fix of changing a light bulb should be well within our power, and I am sorry it was not addressed more quickly. Again, I have revisited our responses to "out of hours" maintenance fixes at this mornings meeting and will follow this through further during the course of this week with the duty management team. Fire evacuations, unfortunately, are a necessary part of our safety procedures. At night we have a limited level of manpower available and therefore our policy is to sound the alarm and evacuate. I will investigate the matter you raise regarding the inappropriate behaviour of another guest. The hotel, at this time of year, can be very quiet, and in particular on Sunday nights, therefore our occupancy was low on the night in question. I am disappointed you feel this recent experience has changed your views entirely on the property, but would be grateful if you can contact me directly on gm@royalclifton.co.uk, to see if I can find a way to restore your faith in us. Thanks again for your feedback and very best regards, Alistair

"Excellent stay"

5
Andrea7374, Leigh, United Kingdom 21/01/2020

Lovely hotel very clean with friendly staff & excellent facilities the only thing we didn't like was the breakfast it was awful thankfully we only booked in for breakfast on our last morning there , although we did notice that there was 3 different prices for breakfast on an email we received it was £11.95 to add on then when we checked in we seen an advert for £9.95 but at reception it was £7 which was what we paid so if you want a breakfast there reception is the cheapest place to book it from

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Andrea7374, Thanks for your kind review and rating, though I do note your comments regarding breakfast. We do encourage breakfast pre payment, and incentivise the guest as such by providing a discount if booked and paid for on arrival. We have adjusted the breakfast price recently too, more from a seasonality perspective than anything else, though I will review our literature to ensure we have it right. Thanks again for your feedback and hope to see you back again soon. Best regards, Alistair

"What a bargain!"

5
missysmum, liverpool 20/01/2020

Stayed at the Royal Clifton just for one night. We payed through Wowcher-dinner,bed and breakfast. Wasn't expecting very much but were delighted with the hotel. Our room was sea view and it was so big. We got a four poster bed, a comfortable settee and chair,plenty of storage space and a lovely spotless bathroom. Our evening meal was delicious. There was a great choice of starters and mains. We all agreed it was very nice indeed. The breakfast was self service, although the waiter brought your tea or coffee. All was lovely. All the staff we encountered were very polite and very helpful. (If I was to say anything negative, it would be that I wish that there was more areas in the bathroom for you to put your toiletries. Especially in the shower. This seems to be a common problem in most hotels.) All in all, a great hotel. Well worth the money we paid. A bargain!

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear missysmum, Thanks for your kind review, which is much appreciated. I am pleased you managed to get a good deal through one of our partners. Look forward to seeing you back in Southport again soon, Alistair

"Christmas present"

5
mrmrscwigan, St Helens, United Kingdom 19/01/2020

My wife booked a Spa day at Lavender House ( very good) and a night here.( Our daughters left with Grandma ! ) We were upgraded at a small cost to a party night in the main hall. We had no idea it was a Christmas dinner ! Not what we would've chosen as we had booked for the a la carte restaurant but it turned out fine. There was a DJ who played great music and got people involved singing, it was a fun evening. The staff here are young people who do a very good job. The hotel is old but has a certain charm.We have stayed before and I remember it being a little cold but this time it was really warm. We turned the radiator off in our room but still so much heat , we couldn't fathom where it was coming from ( room 139). We had a room at the back so no view but the room was nice enough. If you get a front room ( we had one on a previous visit) you get a fabulous view looking to the coast. Bar prices are a bit steep but we were given a 20% bar discount voucher so that helped. We had breakfast on the Sunday morning, buffet style , plenty of choice , friendly helpful staff . No negatives and a nice atmosphere. The hotel has a gym and spa which we didnt use this time as we had our spa day session elsewhere in the afternoon. If you accept accept it's an old building and appreciate its charm it's a nice place to stay. We've been twice now on a ' function/ party evening ' and they've been well hosted and great fun. If we visit Southport with our daughters we stay at The Premier as they have family rooms, I don't think the Royal Clifton does ? We will happily return as a couple on one of our rare ' escapes ' LOL. It would probably cost a fortune to refurbish this place fully and it's so big , but it's nice enough , great location and we had a lovely stay.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear mrmrscwigan, Thank you so much for your very kind review. I am so pleased you had a good nights stay and were able to join in the January party night. I really appreciate your detailed comments, which I think present a fair picture of the hotel. I would add that we do actually have some family rooms which might just suit your needs, so do contact Lyn directly in reservations and she will be happy to help. Thanks again for the lovely review, and hope to see you, and hopefully the family, back again soon. Best regards, Alistair

"Outdated"

3
L7008NKphil, Prenton, United Kingdom 16/01/2020

Although it was low priced, it was very outdated. Staff wasng very helpful, no reason for a parking charge for residents, TV channels didnt work properly. Would stay again though as it was cheap and convenient

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear L7008NKphil, Thank you for your review. I am sorry you feel the hotel is outdated. We have refurbished 80 of 120 bedrooms in the last 12 months, as well as investing in significant back of house projects. We have plans to complete the remainder of the refurb program in due course. I am not sure if your comments mean the staff were very helpful or the opposite. Thankfully the vast majority of the team feedback is very favourable. As you suggest, we have some very good deals in the market at present and it probably is "low priced" at this time of year. Car parking throughout Southport is chargeable and we remain competitive in that regard. Glad to see you would return. Best regards, Alistair

"Southport stay"

3
User 15/01/2020

This is a reasonable hotel. The staff were polite, friendly and helpful. However the rooms we stayed in were cold especially at night. I couldn't get all the main channels on the tv to work. Beds were comfortable and room was clean. Breakfast was very good.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Colette C, Thanks for your review and the kind comments about the staff, the cleanliness and the breakfast. I am sorry the temperature of the room was not as you would have liked it, and thanks for the feedback on the TV channels. We actually have a program of works on the TV signals beginning next week, as there have been intermittent issues. Thanks again for your comm3ents, and best regards, Alistair

"Excellent staying!!"

5
amanc433, Preston, United Kingdom 15/01/2020

Me and my hubby just came back home today from a excellent staying at this beautiful hotel!!Amazing beds,massive rooms,good food and atmosphere....good for families,couples etc.It is very close to the sea side and the town centre as well...you have it all honestly and the prices are reasonable!!1 thing i will remove if i'll be the owner(not paying for the car parking) but the rest all great!

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear amanc433, Thank you for your kind comments and rating. I am so pleased you had such a good stay and hope to see you back again soon, Alistair

"Awful stay. Very disappointing!"

1
paulanlacey, Wrexham, United Kingdom 09/01/2020

On arrival to the spa hotel we were informed that the jacuzzi was broken but was being repaired. We ventured to the pool area anyway and it was very disappointing overall. The jacuzzi was broken for our entire 2 night stay and also the steam room. You could still sit in the hot jacuzzi but the bubbles didn't work, so we did that for a few minutes, as we laid back and relaxed we looked up at the jacuzzi conservatory roof we were shocked to see the whole thing covered in bird poo. Disgusting! We were also told that they do kids swimming lessons every day so you can't use the pool for 3 and a half hours!! Our room was fine, average, clean but nothing special. The telephone did not work so we couldn't get in touch with reception if needed. The hair dryer was really old and rubbish and the shower wasn't very good. We went into the main restaurant on the first evening and we were extremely dissatisfied with the quality of the food, a very bland risotto and a very tough steak. Also all of the bar and restaurant staff are slow and have zero customer service skills.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear paulanlacey, Thank you for your review. I am sorry you felt in necessary to give us such a poor rating. The Jacuzzi is running, as you describe, temporarily without bubbles. We have ordered and are awaiting a part to have this resolved. The steam room and sauna are fully functioning, however, there was a fault with the steam room briefly which once attended by maintenance was up and running again. The glass roof above the conservatory is beneath a tree, which both sheds leaves and has birds. These trees are in part protected and cannot be fully removed. My team do regularly clear the glass roof ( Its is conservatory like in nature,) however, it can quickly be impacted again. Kids swimming times are kept to off peak usage times and do not feature at weekends, I am pleased your room was ok for you, and will investigate the issue with the telephone. I am aware of your feedback regarding a steak being tough, and understand that this was replaced with our catch of the day, some complimentary drinks provided and supplementary charges were removed from your bill after a discussion with James, our Duty manager, which seems to have been a reasonable response to your feedback at the time. Best regards, Alistair

"Wonderful stay"

5
Alisonsmith62, Hisaronu, Turkey 08/01/2020

The staff in this hotel were so welcoming,friendly and helpful when our car broke down and we had to stay an extra night .5 star for customer service. . The room was very big, bed comfy and all very clean as was the rest of the hotel .We can see that it is under renovation but nice to see that it's Victorian character had been maintained to such a high standard.We enjoyed it so much that will make the long drive from Devon for another weekend at your lovely hotel .Thank you

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Alisonsmith62, Thank you so much for your lovely review. I'm afraid our first few reviews of the year had not been quite so positive, so I am delighted that you have brought a little balance to the TripAdvisor pages. I'm so pleased you had such a positive stay, found our staff to be friendly, welcoming and helpful and the cleanliness and service to a high standard. Devon is a long drive indeed. Thank you for making the trip, and we really look forward to seeing you return for a future visit. With very best regards, Alistair

"Southport"

3
User 07/01/2020

A bit tired and in need of a refresh but good food and perfectly adequate for one night. Room was clean and comfortable but lacked information on hotel services, e.g. breakfast/checkout times. Well located for road access, town and beach/coastal areas.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear middleagedcouple2020, Thanks for your review. I am pleased you found the hotel suited your needs and that you found the room to be clean and comfortable. Guest services information is updated regularly and usually issued within a welcome letter on arrival. I will revisit this process to ensure it is happening consistently, and appreciate you raising the matter. Hope to see you back in Southport soon. Best regards, Alistair

"Pleasant stay"

4
Jackie S, Alresford, United Kingdom 06/01/2020

A comfortable stay within a cosy room and comfy bed. Friendly, helpful staff. Evening meal very good but breakfast rather disappointing. Excellently placed for exploring Southport and local areas of interest.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Jackie S, Thanks for your review, and I am pleased you had a pleasant stay. I do note your comment about breakfast, and in light of a this and a couple of other comments I will be giving breakfast some specific focus over the coming days and weeks. I am encouraged by your feedback around dinner, and the friendly and helpful staff. They are very much at the heart of the hotel and will appreciate you gave them a mention. Thanks again and hope to see you back again soon. Best regards, Alistair

"The worst room ever"

2
User 05/01/2020

Booked weekend here as we often do a few times a year and always delighted with rooms given. This room was so tiny no air couldn't move no fear if falling out if bed as wasn't enough room to do that. Breakfast was good apart from tea that you could see the bottom of your cup through and the coffee was bitter. Staff very friendly. Big disappointment this time around and we booked it as a Christmas present for my mum and dad.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear teresawD4100IK, Thanks for your review. I am sorry we didn't quite "Hot the spot" for this visit. We do have a variety of different room types available, and pricing is linked to room standard and availability. Over the Christmas period we were very busy and may not have been able to allocate your usual room. If you do have a particular preference of room type or even a specific room we are more than happy to accommodate subject to availability. Small rooms are very much in the minority in the hotel. 80 of 120 rooms have been refurbished in the last year, and the vast majority are of a good size. Please do contact the hotel directly next time you book and we will make sure you are allocated the best available room or your chosen room type. Thanks for the kind comments about the staff. They will be greatly encouraged. Best regards, Alistair

"denis"

1
User 02/01/2020

rubbish hotel will not be going back any time soon we booked three superior rooms which are like shoe boxes and superior to what carpets are worn out there was no choice for the new years eve gala dinner and the breakfast full of grease

"Unpleasant"

1
User 02/01/2020

Stayed at this hotel over New Year. Carpets filthy and stained, decor shabby and in need of refurbishment. Our room overlooked a wall, even though the hotel was half empty. No heating, despite phoning desk and complaining. Food dreadful, definitely not a gala night, no choice and must have been kept lukewarm for hours, veg soggy and no taste. Soup virtually the same each evening. Breakfast bland and Luke warm with limited choice. Phoned up before arriving as have an intolerance, promised this would be catered for and they would have no problems. Not the case, ending up with half a meal and the breakfast fruit for dessert. Desk staff laughed at the intolerance and just said there's not much you can eat! Duty Manager promised to help, but kept forgetting. ‘Cabaret entertainment dire! Ripped costumes, plenty of miming to the music. Bar staff have no idea about drinks, very limited on beers, promised replenishment, but never happened. Gin and tonic, no ice and lemon. Not a place to visit again

"New Years Disappointment"

1
pfm2157, Liverpool, United Kingdom 01/01/2020

£165 a night , and you have pay an additional £5 Parking fees. ! No hot water, and we were in a Superior room, recently refurbished., room 347 Restaurant and conservatory closed, on New Year's Eve. Seriously ? Ordinary guests like ourselves, who had not booked for the Gala evening, were basically not catered for, as all staff and facilities were reserved for Gala evening. We were Informed the restaurant and conservatory were closed only when we arrived at the hotel ! Not at time of booking. We were left without any music, or entertainment, not even a snack, and the staff had little interaction with us, but made sure the Gala guests were looked after. On previous visits,there was a very good disco in the conservatory, but when we enquired about this, were told by a “manager”of sorts, that it was a victim of cost cutting. This was New Year's Eve, and we were paying guests, obviously not paying enough . We felt like second class citizens . Couldn't find anywhere close by to eat, as we had limited mobility, and everywhere locally was fully booked. Bar staff couldn't pull a pint, and they charge the earth for it. Certain of the female waiting staff, were singing and dancing when entering the Gala event rooms. Very unprofessional, and not to be expected in a hotel. This was our fourth visit, and will be our last. New Year's Eve , spoilt. Thanks.

"Awful Hotel"

1
User 01/01/2020

Stayed here for 1 night as looked lovely on pictures. Dont believe wot you see! Although room clean bed really uncomfy, noisy from bar round the back music on till 7am! 2 light bulbs in lamps not working, phone in room not working asked for iron 3 times never got! Bloke on Reception on NYE afternoon rude and not professional, 2 of waitresses at breakfast giggly and singing loud (not professional) music too loud in breskfast room everything seemed caotic! Cheap cereals, awful tea n coffee bread had to go through toaster 3 times to toast causing a queue! The whole hotel dated and mould on walls, wallpaper coming off and very dated, would not stay here again!

"Family Christmas Break"

3
User 31/12/2019

a famil of six staying in two rooms for two nights. Reception staff were pleasant and pleased to see us. Issues with staffing in the bars, lack of experience evident (couldnt pull a pint) waiting for 30 minutes to be served and only two at the bar!!. one memebr of the restaurant staff was extremely unhelpfull in the mornings. we clearly were inconvenient as a family of six to her. however on both mornings another collegue sorted us with a table after being left stranded by the other lady. such a shame as we have been here before as a couple and brought our family here for them to experience the place. Not the same however !!

"Christmas"

5
Valerie807, Liverpool, United Kingdom 27/12/2019

We have just spent Christmas at the Royal Clifton Hotel Southport and were made to feel most welcome by all the staff. The hotel is ideally situated overlooking the gardens and promenade. It is well worth booking a promenade room as the view is amazing. Checking in with Lee was so easy and Donna on reception couldn't have been more helpful in ensuring our stay was comfortable and satisfactory. We stayed in room 227 which was a premier room and lovely and warm and comfortable not like some modern hotels with air conditioning. We had very good meals which were well organised and the service was excellent. The manager Alistair made everyone feel most welcome and Ashley entertained us and was there to help with anything. All in all a most enjoyable stay. Thank you very much and well done. It must be very hard keeping up with everything in such a large old and characterful hotel.

"Disappointed"

2
gillsthelens, st helens 23/12/2019

We stayed in room 139 for one night on 21/12/19. Unfortunately, the room we had was far too hot as the radiators could not be adjusted and due to the noise from the nightclub at the back of the hotel, we couldn't open the window. This meant that we found ot very difficult to sleep. However, despite the room temperature and noise, the room was lovely and spotless. We have stayed at the hotel before but we have never experienced the noise and temperature like we did during this stay.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear gillsthelens, Thank you for your review. I too am disappointed that you had a difficult night. I am sorry if you were disturbed by noise from a nearby club. The last Saturday before Christmas was always likely to have some late night revellers in town. I am pleased you found the room to be lovely and spotless. At this time of year we do monitor the temperature daily, and with some big swings we have tended to lean more towards warm than risk cold rooms. Unfortunately not all of our rooms have individually controllable heating. We did have a number of alternative rooms available for that night, and will certainly bear your comments in mind when allocating rooms on warmer nights when there is likely to be some external noise due to the festivities. Let me know next time you are in town and I will make sure you are allocated a room at the front of the hotel. With very best regards, Alistair

"Good weekend."

4
Arth007, Greasby, United Kingdom 16/12/2019

We had a weekend stay as part of a dancing group of 100 people. We had the large ballroom for the evenings which is excellent for our purpose. Our room was small but clean and cosy. We have stayed in the same room before and it is perfectly adequate for a short stay. Breakfast buffet is good, everything you could expect. Evening dinner was also good, very much improved from previous times we've been there. The staff are all friendly and helpful. This is an old building and that gives it character. The spa and swimming pool is very pleasant. Overall I would score the hotel 3 stars but with the benefit of the spa nudges it up to 4 stars.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Arth007, Thank you for your review, which is most welcome. I am pleased you had a positive experience and hope that reflects the thoughts of the rest of the dance group. I really appreciate the comments about the staff. They are very much at the heart of this business and worthy of mention. I am pleased you managed to make the most of the spa facilities too! Hope to see you back in Southport soon. Best regards, Alistair

"Christmas party night"

2
User 15/12/2019

Our team had our Christmas party here on the 14th of December, we've been 3 times before and it was always very good, well organised and lots of fun. This year was AWFUL !! The food was vile, stale little starters in a stupid short glass, stupid little bite size deserts, that looked like they'd been sitting out for a week, no cream provided, and a main meal that resembled a birds eye frozen roast dinner, not even a coffee and mince pie provided. All inclusive, is a joke and a lie, jack Daniels and pink gin not all inclusive, and they kept running out of everything else !! This is a shabby, rundown hotel, with shabby rundown staff to match, staff where rude, argumentative and unhelpful, in fact I'd go so far as to say the staff where the worst I've ever come across anywhere !!! Needless to say, we won't be having any more staff parties in this hotel.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Outside69, Thanks for taking the time to post your review. I am sorry you didn't enjoy the evening on Saturday Night, and that it did not compare to previous events. This was our all inclusive night, with many groups such as yours sharing the event space. The service was buffet style, served from 7.30pm as detailed on our brochure. It did take some time to get all tables to their seats as many arrived late, so whilst the food was on the buffet at the planned time, we would have preferred to have been able to start bringing guests up earlier. The all inclusive Bar has always had some limitations, as detailed on our brochure, though I do note Jack Daniels was on the list as inclusive, so I am sorry that was not available to you. I understand a guest, perhaps your good self, challenged this at reception and was provided with a signed card confirming JD was available thereafter, and that James, our Duty Manager, reinforced with the team that Jack Daniels should be available as part of the inclusive package. I am sorry you felt my team were rude, argumentative an unhelpful. I was in the hotel myself on Saturday night and welcomed in almost every guest. Id be keen to understand what gave you that impression. We did have more than 300 guest attending two different party events across the hotel, but we did staff up well and stock the bar as much as possible ahead of the event. This included arrival drink, wine throughout the meal, and a comprehensive inclusive bar. However well staffed, with an all inclusive bar, there always are pressure points for the team and it can be a challenge dealing with such high volumes. My team do receive a great deal of positive feedback, by far outweighing the negative, and whilst I am genuinely sorry that you did not have the experience you had hoped for, and will investigate to understand your feedback further, perhaps relating to some individuals, I do not believe your comments to be representative of our team in general or on the night. I am sure we will engage directly with you as we follow up post event with our guests. With best regards, Alistair

"Weekend Away"

4
lorraineparr, Wigan, United Kingdom 15/12/2019

We've stayed here before and once again had a lovely stay.The room was spacious and clean.The staff around the hotel work hard.The breakfast was much better this time .Look forward to our next visit. Our friends hadn't stayed here before and were really impressed.The hotel is close to Lord St ,easy for shopping,bars and restaurants.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear lorraineparr, Thank you for your kind review, which is much appreciated. I am so pleased you had such a positive experience, had a large and clean room, and made a note of the efforts of the team. Thanks for bringing your friends along too! Look forward to seeing you all back at the hotel soon. Best regards, Alistair

"Tired Hotel"

2
judithh986, Lytham, United Kingdom 12/12/2019

Rooms tired not maintaned properly.Staff didnt even know somebody was resident in the first room they gave us.Lift not workingwhich we were not told about.Stak could not care less attitude.The only thing going for it was its location near decent drinkin and eating establishments.For the place price of food and drink is to expensive.Bar and dining area tired and decor outdated.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear judithh986, Thanks for your review and sorry to see we didn't meet your expectations. I will look into the point you raised about being sent up to a room already allocated. The lift has been something of a challenge this last week. As soon as it broke down we had engineers on site, but have had to wait for parts to arrive before it could be fixed. We had been expecting resolution daily. We do have regular maintenance and safety checks to. Unfortunately the doors were damaged, rather than any sort of failure. we do have another lift which does access all floors, though I do appreciate somewhat further down the corridor. I am pleased to advise that the lift is now fully functioning again. I am really saddened by your comments about the staff having a couldn't care less attitude. I am not sure who your experience was with to give that impression, but would be keen to understand. These pages are littered with positive comments about the staff and their friendly helpful nature, even within the negative reviews. This is something we take great pride in. The team here are very much at the heart of the business. Please feel free to email me directly on gm@royalclifton.co.uk with some more details, so I can follow up with any individuals concerned. In terms of value, I believe we represent tremendous value. £7.00 for full English or continental breakfast, and £15.00 for 3 course Meal in our restaurant if booked in advance, plus discounted drinks in the bar for hotel residents who join our loyalty scheme is highly competitive. Thanks again for your feedback, Alistair

"Getting better "

4
NTB22, Lichfield, United Kingdom 11/12/2019

I stay here frequently; there has to be an appreciation of the fact the building is old and was very splendid- you can see that efforts are being made to restore it to its former glory I always find the staff very helpful which was helpful when the noise from the local night club kept me awake one night and I requested another room If I could recommend one thing to the management- so an audit on the mattresses - you could do with some new ones - I will however be back

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear NTB22, Thank you for your kind review, which is much appreciated. I am so pleased that you always find the staff to be very friendly and helpful. They really do make a huge difference to the guest experience and are very much at the heart of this hotel. Appreciate the comments about the mattress audit. We do this as a matter of course and are in the process of replacing a number of mattresses. Many were also changed along with the beds during last years refurbishment of 80 rooms too. Glad to see you will be returning and look forward to seeing you back in Southport soon. Best regards, Alistair

"2 nigh stay in Southport with my daughter"

5
Susan J, Carnforth, United Kingdom 09/12/2019

I was a little worried about our visit to this hotel after reading some of the reviews. Yes it is an old hotel and needs some TLC in certain areas. We were upgraded to a superior twin room which was very nice. The staff are absolutely lovely we couldnt get our radiator to work and someone went immediately to put some portable heaters in, however they did get one of the radiators working and it was very warm when we returned to the room. We had evening meal in the restaurant which was also very good and would certainly recommend. The Leisure club would benefit from some work but overall we had a great stay. A lovely young man came to retune our TV unfortunately we still could not watch ITV or Channel 4. He did try his best. The staff helped to make our stay enjoyable and we will definately return again.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Susan J, Thank you for your kind review and generous rating. I am pleased you has a positive stay overall and recognised the efforts of the team, who do make all the difference to the hotel. Its great to hear you had a very good meal in the restaurant and would recommend. We have recently launched a new menu, so Chef will be pleased to receive the feedback. Sorry to hear there were some heating issues but pleased it was resolved. We have had a TV engineer out this week to address some intermittent signal issues so hopefully the matter will be resolved now. Thanks again for your feedback. Really much appreciated.. Best regards, Alistair

"Excellent stay and very friendly staff"

5
The-Bikers, Chester 09/12/2019

We stayed at the hotel on the 5th for 2 nights. We arrived too early to check in, but were able to park the car at the hotel. On returning back there were issues with our payment for the room, which were eventually sorted. Lee on reception did all the hard work to sort the issue and even upgraded us for our trouble. The room was very clean and spacious. The breakfast was worth the value, with plenty of choice. All the staff were very friendly and made us welcome. The hotel is in a fabulous position for easy access to the bars and restaurants and is extremely close to the sea front and pier. We went to see Romesh Ranganathan at the Southport Theatre, which was a five minute walk from the hotel. We will definitely be staying here again in the future. We would recommend anyone to stay at this hotel. Thanks for reading my post and enjoy your stay.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear The-Bikers, Thank you so much for your kind review. I am so pleased you has such a positive experience and would be keen to return to the hotel. Sorry to hear you didn't get parked at the hotel. Our website does stay limited parking, but I hope you managed to locate the adjacent NCP car park. Great to hear you received an upgrade and that Lee ( Resident guest care superstar!) worked hard to resolve the payment issue. Thanks again for the feedback and hope to see you back in Southport soon. Best regards, Alistair

"Pleasantly surprised"

4
B6311RFdavej, Chorley, United Kingdom 08/12/2019

Myself and my wife stayed here on friday just gone to attend an event ran at the hotel. First impressions of the hotel from the outside was disappointment as the building looks a little tired. But when we went in I have to say I was pleasantly surprised, the reception area and public areas are tastefully decorated and laid out well. We checked in and the staff on the desk were friendly and helpful. We were given a room on the top floor and we had to use the stairs as lift was out of order. And there were quite a few sets of steps to negotiate. Our original room was very nice and tidy except for the overpowering smell of cigarette smoke. This was very off putting as the room was clearly signed with no smoking signs. This questions the smoke detector in the room and the quality control of the cleaning staff why this wasn't picked up. That said when I reported the issue to hotel staff they were very accommodating and switched our room. We originally booked a double and recieved an upgraded room to a suite for no extra cost. This was very good of them to do so. Credit to Lee for his excellent customer service, it is rare to find someone who is enthusiastic about his job and willing to go the extra mile to ensure customer satisfaction. I would given the review 5 stars but the breakfast was a bit of a let down to be honest. Firstly they ran out of fresh orange juice, then the cooked food was only warm and went cold before I finished eating. And a full english without black pudding is disappointing. On the whole I was content with our stay at the hotel. The staff were freindly, courteous and helpful. Thanks goes to Lee and Donna

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear B6311RFdavej, Thank you for your review. I am pleased that overall you had a very positive experience. We are somewhat blessed by an building with beautiful features and very friendly staff. I was sorry to not the issue with the smokers in the room. The hotel is fully non smoking, and as you allude to there are evident signs in the room. Unfortunately some guest do break the rules on occasions, and where possible we do impose a fine. The smoke detectors are not designed to go off with cigarette smoke, but I can assure you our fire alarm system is fully functional and tested weekly. Lee is something of a guest service "superstar", and we are lucky to have him. I am pleased, but not surprised, at how well he handled the room move and looked after you. One of our two lifts is currently out of order and we await parts. I am hoping engineers will be onsite today, having spent some time on it last week establishing the issue. We tried very hard to have it back by the weekend but were unable to as parts needed to be ordered. I'm a bit disappointed to read about breakfast only being warm and will follow up with Chef. Thanks again for your comments, for highlighting our friendly team, and I hope to see you back in Southport again soon, With very best regards, Alistair

"Times are changing, as is the hotel. Patience is a must."

4
User 28/11/2019

Fantastically historical hotel in the middle of being revamped into the 21st century. Our room had a wonderful view of the lake and whilst not renewed, had a lot of character and charm. The staff were easily the best part of our experience: friendly, welcoming, characterful, considerate. Their rapport and joy amongst themselves very contagiously and rapidly spread to us and impacted our overall experience. The restaurant offered a range of menu items catering to our needs with plenty of pescatarian and vegetation items. The portions were perfect, the presentation immaculate and it was all very tasty. Additionally, the bar in the lobby was fairly adequately stocked with a charmingly gentle barman ready to go above and beyond to serve our needs. This all being said, I could nitpick until the cows come home about all sorts. The damp spell in the corridors when it rained, the window of our room feeling too fragile to force closed, the shower that despite putting it on the coldest setting was still hot enough to burn skin (that being said, the bath was perfect), three of our lightbulbs weren't working, the piping in our toilet seemed to have a mind of its own... Nevertheless! The goods certainly outweighed the bad in my opinion, and I'd still return if the opportunity arose. Just know what you're getting yourself into. Our room was an older one, yet to be remodelled to fit the pictures available on this site, and it certainly has a “Victorian” feeling to the grand curtains and carpets throughout.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear alialialioli, Thank you for your kind review, which is very well received. I think you have quite accurately captured the essence of the hotel, and I really appreciate the wonderful comments that have been made about the staff, who are very much at the heart of this business. We have had considerable investment, with 80 of our 120 rooms refurbished, and whilst we have plans for the rest and the public areas I recognise they have not yet been completed. The damp smell you mention in the corridors was due to some water ingress after some particularly high winds and heavy rain. We have carried out extensive repairs on our roof and have been making good any affected areas. I am pleased to report the walls have dried out fully and my team are busy restoring any affected areas. ( Please note any rooms affected had been placed off market until resolved. the issue was mostly affecting corridors). There are some basic maintenance issues highlighted and its hard to identify you from your review. If you didn't report those at the time, would you be kind enough to email me on gm@royalclifton.co.uk to let me know the room number and I will ensure rectified if not already. Thanks again for your very balanced and considered review and for the lovely comments about the team. With best regards, Alistair

"Birthday Break"

5
163lynnk, Playa de las Americas, Spain 25/11/2019

We went to the hotel for a Birthday Break for my partner. We had a fantastic meal, and stayed in a lovely room. We were upgraded on our arrival to a Superior Room, we had booked a standard room. The staff were fabulous and I would not hesitate to book up again.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear 163lynnk, Thank you for your very kind review which is short and sweet. I am delighted you had such a positive experience and had a great birthday break. Thanks for highlighting the staff. They do make the hotel what it is and will be both delighted and encouraged by your kind words. Hope to see you back in Southport soon, Best regards, Alistair

"Poor experience on 2 night stay"

2
User 25/11/2019

we had a 2 night stay given to us by our son and we paid an upgrade to a deluxe room. TV didnt get ITV, Channel 4 or 5. Room was very tired and we were awake fore much of th night by the very loud noise of a baby crying in a nearby room. Staff couldnt fix the TV. Evening meal was ok but waiter service was poor despite it being relatively quiet. Ordered coffee to drink in main hotel lounge but it never arrived despite reminding them we were waiting. Finally gave up and went to bed. Reception staff were good and changed room for 2nd night and refunded the upgrade cost. Overall a very tired but once grand hotel. I couldnt recommend it.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear trevorbrading, Thanks for your review and I am sorry to hear you had some problems with your TV, and were disturbed by a baby crying. I'm disappointed that dinner was just Ok and that you felt there were some service issues, specifically the non arrival of coffee. I will be sure to share your comments with the team to support future improvements. I am pleased reception responded appropriately and provided an alternative room for your second night and refunded the upgrade cost. best regards, Alistair

"Comfortable stay in spacious quiet double room, good views and facilities with friendly staff"

4
retroreloader, Manchester, United Kingdom 22/11/2019

Stayed for a mid week deal arranged kindly by Lee on front desk. This included a double room on the third floor in the Royal wing Room 305. There is only the lift to second floor then a flight of stairs to be aware. The hotel ha a restaurant and a bar on the ground floor which had a nice atmosphere with plenty of common areas in keeping with the culture of the hotels history.This room had a high standard and was kept clean, well heated and serviced by staff. There were minor fixes in the room - Shower leaking and window single pain. The gym/health suite was a nice facility to use open most of the day 8-8 mid week with steam room, sauna and Jacuzzi. There was a nice selection of free weights and older weights machines with some techno gym - Bike, treadmill's, cross-trainer though needing some work. I would say the best of the older three hotels - Scarisbrick, Prince of Wales, Cliffs.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear johnretroreload, Thank you for your kind review, which is well received. I am delighted to read that you had such a positive experience, found the room to be clean and to a high standard, and enjoyed the various facilities and the atmosphere across the hotel. Thank you for taking the time to share your views and I hope we see you back again soon. With best regards, Alistair

"Excellent stay"

5
User 21/11/2019

First time stay for one night to go to a show at the Southport Theatre . Great location friendly staff. Stayed in room 351 third floor very comfortable and spacious. Breakfast buffet style and lovely . Staff on both reception and restraint area courteous and friendly. We were concerned about some reviews that we had seen but we thoroughly enjoyed our stay. Theatre a 5 minute walk. Parking was £5 per 24 hours for residents which was perfect for our needs. We will definitely go back again.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear C6827HHsteveo, Thank you for your very kind review which is well received. I am so pleased you had such a positive experience, and that you made particular mention of the staff, who are very much at the heart of this hotel. I hope you enjoyed the theatre too. Look forward to seeing you back again in the near future. Best regards, Alistair

"Overnight stay with friends"

4
lizzykb, Sherburn in Elmet, United Kingdom 17/11/2019

A group of 5 stayed as we were in Southport to visit the theatre. The theatre is about 5 minutes away, so it's perfectly placed. I shared twin room and the room was basic, but was clean. Our only complaint was the lamps over the bed, both beds had a lamp and it was impossible to sit up in the bed. We found it funny, but I think it could be dangerous if you woke up and had forgotten. Stayed for breakfast which was reasonable for the price.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear lizzykb, Thanks for your comments and I am pleased you had a good stay. I will see if I can identify your room and review the lamp situation.. I think your friend may have mentioned the same in a review below. I'm glad you found breakfast to be good value too! Hope you enjoyed the theatre and to see you back in Southport soon. Best regards, Alistair

"seafront hotel"

3
User 17/11/2019

seafront hotel quite old so was cold but were offered heater leisure area was good a pool gym etc.if i was to go to southport again would stay there again .but not in winter.no real problems.T V did not work 1st room was moved

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear jonhhall, Thanks for your comments and I am pleased you would come back again in future. I'm sorry if your room was a bit cold. We do adjust the heating daily listening to guest feedback. i am pleased a portable heater was made available to you. Many thanks, Alistair

"I quite liked it"

3
Julia M, Leeds, United Kingdom 16/11/2019

We stayed here for one night. Close to the theatre and promenade the hotel is very large and very old. Some of the areas are suffering from damp and need a lot of work. The breakfast room is a little too small for the size of the hotel hence the long queue. My friends were in room 105, 130 and both had no view to speak of. One was looking out over the back alley and one over the car park. Room 130 had bedside lights situated over the beds. First thing in the morning the headaches were not due to a hangover. Watch out when you sit up in the morning in this room. My room 207 on the second floor was obviously recently refurbished. Very tasteful with a lovely view of the promenade. The bathroom was clean and well decorated. The curtains were full black out. Just a couple of points on this one. The shower head is too small a larger one would have made the shower a lot nicer. The pillows were very lumpy and the duvet was tucked in too far Down the bed which meant the covers didn't go over my shoulders. It was tucked in so tight I would have needed to get out of bed and pulled it all out to remedy the issue so I just snuggled down the bed. The other bed was better but the mattress felt like springs were too near the surface. Breakfast.. after we waited for 10 to 15 minutes was fine with runny fried eggs but no veggie sausage a particular bug bear of mine. It is possible they would have had them on request but these days they should be on offer as a matter of course. We actually liked this old grand hotel and it was great for a one night stay. I would suggest the second floor though to avoid the damp damage and smells.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Julia M, Thank you for your comments, and I am glad you quite liked the hotel overall. I note your comments regarding vegetarian sausages, and yes, they are available on request. I will ask that a new sign if produced so that our guests are aware of this. I appreciate your feedback and will pick up the bedroom points with the housekeeping team too. Many thanks, Alistair

"Absolutely fantastic!!!"

5
dh174, Walsall, United Kingdom 15/11/2019

I had never been to Southport before, but i needed a break and the Best Western Royal Clifton came up on booking.com for a fantastic price, including a double room and half board. All the way from booking my stay i had excellent service. I phoned the hotel a few days before arriving to reserve my evening meal time (you have to do this), and asked for a room on a high floor, a quiet room and a sea view. I thought i was being a bit cheeky but i ended up in a really modern room on the second floor facing the sea! Brilliant! From when you check in to the restaurant to when you use the swimming pool the staff are so friendly. I particularly want to praise Zenna i think her name was in the restaurant, always friendly with great service. She even remembered what drink i wanted the following night! The food for breakfast and evening meal is delicious and so fresh. If you go for the half board plan like i did you get a choice of approximately 3 starters, 3 main courses and 3 desserts, but if you want something different you get a good discount off the a la carte menu. Great! The swimming pool is decent with a nice temperature, but the real bonus is the jacuzzi! It's so relaxing, i could have stayed in there for hours lol. The room as i said was modern and lovely and Southport itself is interesting, if quite small, although there is a Lawnmower museum which is more interesting than it sounds! The beauty of Southport is that it's easy to get to by train, and you have to pay for parking so i would just use the train. It's a short walk to the station and very easy to go on day trips, i myself went to Liverpool, Chester and Blackpool! A good tip is if you stick to Merseyrail and travel after 0929 they do a day saver, which means you can travel anywhere on their network all day for only £5.30! I visited Liverpool and Chester in the same day with this ticket! I literally have no complaints about this hotel, friendly staff, great facilities like tge Swimming pool and jacuzzi, and great value for money, especially if you book half board with the outstanding quality food in the hotel restaurant! I strongly recommend the Royal Clifton, and Southport as a base from which to explore the local area! Great visit, well done all! Ignore the not so good reviews on here, i struggle to see what they're talking about. For £208 total for 4 nights with a double room for 1 and breakfast and evening meal included what more could you want? Well done Royal Clifton!

"NIce hotel, friendly staff but hotel needs work and repairs"

3
VJ2007, Harrogate 13/11/2019

Stayed here a few times as a great position, with nice rooms. Walking distance to the shopping area too. Still found it nice but on the corridors walking to the bedrooms we found there was a lot of damp patches which obviously need attention. Plus it was cold in the corridors and in the room, I was promised a heater but it never arrived. We dined in the conservatory which was very cold and we had to move to the other end of the bar, which was warmer. Food was ok, except the fish pie was very dry, no sauce. Breakfast was good and warmer in this restaurant. Bedroom was nice just could have done with been warmer. Staff friendly in all departments.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear VJ2007, Thanks for taking the time to share your feedback online. On the positives, I am pleased you have a been a regular and find the rooms to be nice and the staff to be friendly, and that breakfast was good. It terms of the damp patches, we have had some water ingress which was caused by high winds followed by a very heavy downpour. This has been a significant project for us and we have been addressing the root cause of the problem, ie, fixing the roof, and as soon as affected areas have dried out we are making good any damage caused. Any rooms affected have been put off market, but the majority are now back in use as the issue resolved and affected areas repaired. There remains some evidence in some corridors but this is addressed as the program continues. I have shared comments regarding the fish pie with Chef. We are in the process of changing the menus and I note Fish pie is no longer included. Thanks again for your feedback and I hope to see you back in Southport soon, Alistair

"Spa night with friends"

5
User 13/11/2019

Enjoyed another fab spa break at The Royal Clifton. 10 in our party and booked direct with the hotel and spa and received a fantastic offer price. All the staff are friendly and welcoming. The ladies in the spa are amazing and we all went home refreshed and happy thanks

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Inspire62112561587, Thank you for your very kind review. I am so pleased you had such a good experience and enjoyed the facilities as well as finding the team to be "amazing"! They were very happy when they saw your comments. I'm pleased you felt relaxed and refreshed afterwards too. Please do contact us directly next time and I am sure we will have some more special offers available. Best regards, Alistair

"Friends overnight stay day."

5
amygrimes75, Merseyside, United Kingdom 13/11/2019

I took my friend for a overnight stay and spa treatments the following day, we got to use the jacuzzi, steam room, pool and sauna. We got 20% off everything including breakfast next day and drinks. We really enjoyed our and staff was lovely, only problem was the room was to hot, couldn't turn radiators down and window only opened so far so wasnt doing much to cool room down.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear amygrimes75, Thanks for your lovely review, which is really much appreciated. I'm pleased you made the most of the facilities and enjoyed some of our special offers too. I appreciate the comment about the friendly staff. They do make all the difference. Heating's been hard to judge of late due to fluctuating temperatures, and I am sorry your room was a bit too warm for you. We are making adjustments daily to get this right for our guests. Hope to see you back with us again soon, Alistair

"Half Term Break"

3
Pat W, Shropshire 11/11/2019

Very disappointing, booked a superior room with view, received a room with thread bear carpets and multiple beds and it was for 1 person. Eventually got a twin room with view much better, supposed to have received towelling robe and slippers these were a no show. The staff were very friendly but the hotel needs greatly improving. The location is great that's about the best part of the hotel.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Pat W, Thanks for your comments and I am sorry you did not initially receive the correct room type and that the towelling robes were not in your room./ Perhaps with the room move they had not been reallocated? In terms of refurbishment, our owners have upgraded 80 of the 120 rooms in 2018, as well as several other areas in the hotel, and we do have proposals for further works in due course. I am pleased you found the team to be very friendly. They are very much at the heart of the hotel and will be encouraged to hear that. With best regards, Alistair

"okay, but the spa.. dodgy !"

3
derek h, wigan 08/11/2019

Good hotel, good prices, good service, but the spa facilities let the place down badly, this part is poorly administered, there is usually something not working, it can be very frustrating, get your act together !!

"Disappointing"

2
Norman6126, Manchester, United Kingdom 05/11/2019

Booked for a sparkling afternoon tea through groupon.The picture looked amazing unfotunately what we received looks nothing like the picture.Basic finger sandwiches a couple of small pieces of cake and a shop bought soggy scone.Add to this a teapot that looked unwashed and unprofessional service meant that the whole experience was a let down.

"Great staff"

5
User 05/11/2019

Had a brilliant stay here. Donna on reception was great and even managed to upgrade our room. She was friendly and helpful throughout our stay. Rooms were really clean and had a great view. Would highly reccomend.

"Lacking the very basic service"

2
DanDiskin, Swadlincote, Derbyshire 05/11/2019

We came for a two night stay which was a Christmas gift. The hotel is looking very tired however our room was quite modern. We were located on the top floor, but the lift was broken. The floorboards in the bedroom were very creaky which made it impossible to go to the toilet in the night without waking each other up. The bed was quite small but the other room facilities were ok. The spa facilities are free to use which attracted us to choose this hotel from the selection, however the jacuzzi, steam room and sauna were broken which was disappointing. We had to pay on arrival for parking but received a note through the door on the first morning stating the car park was to be evacuated by 12 due to work being done to the roof. Surely this was planned in advance and could of been communicated on arrival. We paid in advance for breakfast for the first morning. When we arrived, we had to wait a good 10 minutes to be seated. The breakfast was ok but not very hot and the service was virtually non existent. On a positive, the receptionist on arrival was very nice and friendly. We personally wouldn't choose to stay here again.

"weekend break"

3
Jacquie G, Nuneaton, United Kingdom 04/11/2019

The hotel is in need of some investment. The room was OK but tired looking. The lifts are slow and outdated. Nice central position in Southport. Parking could be an issue, we arrived on Friday afternoon and managed to find a parking space. As the hotel is central, we didn't move the car until we checked out. People arriving on the Saturday couldn't find a space.

"Southport"

5
Z7066AQcarolined, Staffordshire, United Kingdom 01/11/2019

Family break, lovely hotel, perfect location to all amenities in Southport. Staff excellent and extremely helpful. Lovely room 139, nice that there was a room within a room so all parties had there own privacy. We would definitely return. Thank you.

"Fun in Southport"

3
User 31/10/2019

The hotel is an old building in need of a bit of TLC the fantastic staff more than made for the dated decor and the breakfast was great good location with local attractions well within walking distance good job because once I managed to get my car parked in one of the limited spaces available I didn't want to move it and lose my spot

"Dated, old, yet weirdly pleasant"

4
User 31/10/2019

My visit to the Royal Clifton was overall pleasant, yes it is true that some of the ceilings and walls were damp, damp stains aside the hotel room was presented well. I had a good sleep on the double with my toddler son next to me, my husband however did not sleep well on the single. My 1 year old slept well on the cot bed. The evening dining experience was slow but the food well executed and delicious. The buffet breakfast was what you would normally expect to receive the waiting staff very accommodating and provided excellent service. Finally the hotel reception staff tended to my every request and made my stay there pleasant, Lee you are an absolute gem, If I could clone you and take you everywhere with me I would! Decor aside the stay was comfortable all thanks to the staff at Clifton who made it a comfortable experience for me and my family.

"Absolutely wonderful visit!!"

5
Rosealinea, Stafford, United Kingdom 30/10/2019

My husband treated me for a few days away for my birthday and I have to say that I absolutely loved every minute of being there! The hotel is beautiful inside and out. It has lots of character and the rooms themselves are large and airy. We used the pool facilities, which were lovely as well as the jacuzzi. The only downside I would say is that the gym is looking very tired and could do with some refurbishment, other than that though, it's perfect. The staff were warm and welcoming as well and very helpful. I really hope that we come back again as it truly is an awesome hotel/spa.

"Great Hotel"

5
poetscorner, merseyside 29/10/2019

Hotel is in a lovely position for all amenities .Staff friendly and nothing is to much bother ,room clean and plenty tea coffee and nice biscuits .food in restaurant was lovely .with definitely be back again

"Pleasantly surprised!"

5
Geoffnewman, Wigan, United Kingdom 25/10/2019

We read some of the negative reviews before our stay, so were a bit apprehensive, but cannot believe they related to the same place! Beautifully laid out, lovely spacious, clean, well-decorated room, easily accessed despite the large size of the hotel. Staff could not have been any more friendly, helpful and efficient. Pool and spa were wonderful, again with lovely helpful staff. We looked into extending our stay another night, as everything was so perfect, but sadly it was not feasible. We will definitely visit again, for a longer stay next time! If I had to pick a downside, it would be the £5 per day parking charge for their own carpark, which I have never encountered in any other hotel.

"Needs updated"

3
Allison W, England, United Kingdom 21/10/2019

Just returned from a 2 night stay at this hotel. Booked a junior suite as travelling with our 2 children. On arrival the reception staff were very friendly and helpful, although we were told we needed to pay 10 to park at the hotel for the 2 nights we stayed (which after paying to stay at the hotel I found a little unnecessary). Our room was big with a separate room for the children which was a nice touch, with lovely views overlooking the sea however, the room was very old and dated (think threadbare carpets and crumbling wooden sills). Whilst trying to sleep you could hear the water dripping through the pipes. On a positive note it was clean and well serviced throughout our stay. The breakfast was okay with a selection of hot and cold items (although I have had better). Overall I would say that 20-30 years ago the hotel was probably seen as very luxurious however, it is very much in need of a make over. We went for a swim during our stay and again the pool was okay but in need of updating. The staff are lovely though, very friendly, welcoming and helpful and we did enjoy our stay.

"Good for the money ome pays"

4
Xe10, Sale, United Kingdom 21/10/2019

We stayed 2 nights, Stayed in family room, its every ancient building which was renovated long ago. But it is ok for short stays. Used the pool, its okish. It's not big, but maintained. There are lot of outsiders, people not staying in hotel, using it. So usually crowded in the evenings. Many private classes going on. Jacuzzi seems permanently broken! Did not use sauna. Spa. Was good, we had booked via phone, when we reached they pretended there was no booking!!!!!!! So had to work something out, rather take what was available instead of what we had booked.Guess only the manager is to be blamed here. The treatment was good. Parking is paid, speak to reception. Meet Steph, at reception couple of times she also had checked us in, very helpful and polite. Keep it up. The restaurant is FULL mostly, atleast both the nights we stayed in, need to reserve a table. We dis not know first night hence did not book, but staff were kind enough to accommodate us. Thanks Location is quite favourable. Overall- for the money we paid, it was all worth it. It's not expensive. I would go back.

"Worst ever 3 nights stay - avoid"

1
HSmith1967, London, United Kingdom 18/10/2019

Stayed here for work for 3 nights and it has to be the worst 3 nights sleep I have ever had. The mattress is so uncomfortable that every single spring can be felt, I woke up after the first night with such a bad back I had to go to the local b and m store to buy some pillows to sleep on for the next two nights. The room smelt damp, the carpets and bed throw stained. The room service didn't involve clean cups or emptying of the bins. The breakfast was poor. Cereal dishes that spilt every where so the breakfast bar was a shambles. The bacon so salty you couldn't eat it. I have a severe gluten allergy and they don't serve any gluten free bread or cereal and I couldn't actually even eat the fruit salad as the next bowl of weetabix had over flowed into it! On the night of arrival at 9:05pm because of a long 6 hour car journey in traffic I was told the restaurant closed at 9pm and they can't do any room service for gluten free people. I had to go to the local Morrison's for a salad. I asked to change rooms after night 1 because of the terrible mattress and the lady just gave me another key and told me to go and see what I think. A terrible smelling disabled room was the offer, with an equally as terrible sprung mattress. If it wasn't that I had to stay for work I would have checked out. In fact, my back is that bad I've considered leaving the conference early. Avoid this hotel!

"One of the smallest rooms I have ever slept in."

3
Bigbigroy, Telford, United Kingdom 18/10/2019

Stayed in this hotel whilst on a group golf holiday, booked a single room. The room was tiny, in fact they had put a double bed into this room which did not help, I could hardly walk around the bed. having said this, all was very pleasant including the tea and coffee and buiscuits. etc. We ate all together in a large room, the catering was quite good. Drinks were very expensive which is why somewent to the nearby weatherspoons. Will stay again, but ask for another room next time.

"Lovely stay, would go back again"

4
frasere828, London, United Kingdom 18/10/2019

Staff were helpful and kind, stayed in 3 different rooms over a couple of weeks and all were comfortable and light. One had a lovely view over the park. Breakfast choice was varied and quality was good.

"Very victorian hotel"

5
John P, Doncaster, United Kingdom 18/10/2019

Very Victorian hotel. My partner and I, stayed for a night in October 17th 2019. The evening meal was delicious. Duck pate to start, followed by sea bass veg, and potatoes, finishing with a pavalova. The breakfast was very good also. The hotel is within easy walking distance of southport town center, although the hotel is very dated, and in need of a refurbishment. We thoroughly enjoyed our stay. John and Karen Doncaster

"decaying remains of a once opulent hotel - standard rooms, corridors and health centre are truly grim"

1
VegOnTour, Oxfordshire, United Kingdom 17/10/2019

The photos looked lovely, nice spacious well furnished rooms, but the reality was far from it. We refused the first room, barely enough space to get around the bed, filthy walls, minute shower room, nowhere to sit, no dresser, absolutely nothing like the photos. The second room was slightly bigger, but still beyond tired, scruffy damaged 1970's furniture, paint on the floor, stained carpets, stinky damp corridor and the bird muck covered windows were in to a mouldy service duct. My brother stayed in a superior room, which looked better, although sharing the same scruffy corridors with peeling wallpaper artexed over to hide the damp. The health centre is truly vile - I'll post some photos in the travellers photos. The seats of every exercise machine were worn through, some were mouldy, machines were rusty, carpets were flooded and stank of mould, basically the whole hotel is seriously grim and the marketing photos are totally misleading.

"Fantastic staff, comfortable rooms."

4
David S, Pembroke, United Kingdom 16/10/2019

The overwhelming impression we had here is that the staff are friendly and accommodating. Our room wasn't huge but the bed was really comfortable albeit small for us as it was a Queens size. The hotel is showing wear and tear and there were buckets in some of the corridors to catch leaks! Nevertheless our room was clean and comfortable, breakfast wasn't anything to highly commend for the cost the next morning with cheap sausaged and juice so we ate somewhere else the next day. The card reader in the restaurant did not work so there was somewhat of a performance as we were escorted to reception to pay for the meal. Overall an interesting building but the staff made the difference and we would return.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear David S, Thank you for your review, and your very kind comments about the team. They are truly at the heart of the hotel, so its lovely that you took the time to give them praise. We have endured some issues with our roof of late, which is under repair and is the root cause of the leaks you allude too. Any rooms affected, which fortunately were few, have been taken off market. Yes, the issue has been evident in our corridors and once the roof work is complete all affected areas will be made good. I'm sorry to hear about the issue with the card reader. There was a brief period when it was being a little temperamental, but I understand it has now been resolved. Thanks again for your comments and hope to see you back in Southport again soon, Alistair

"Afternoon tea"

1
User 11/10/2019

I took my mum for afternoon tea when we arrived we was told to go into the conservatory stood there ages with no sign of any staff after looking round for ages we finally found someone. The conservatory was boiling that's probably why there was no staff in there. 6 people was waiting for food we was the first to arrive. Over two hours we was waiting in total when the food finally arrived it wasnt the nicest then I found dots of mold on the bread. The cream for the scones was butter even tho it was ment to be a cream afternoon tea there was no cream at all. I was told I'd get a refund that was on the 8th of September and I'm still being messed around. The hotel really needs a clean and it's not only the bread what's mouldy.

"Leisure break"

4
User 11/10/2019

Hotel slightly dated, but clean & tidy. Room was good, just a bit small! Friendly & helpful staff. Good size pool. Breakfast was a bit pricey. Wetherspoons nearby.Handy location for waterfront leisure and for town centre

"well located hotel with fantastic staff, and lovely food, will certainly be back again."

4
Chris P, Leeds, England, United Kingdom 10/10/2019

I booked the royal Clifton hotel for my 92 year old mother as a birthday treat, she had never been to Southport or Liverpool and was looking forward to her stay, and I am very happy to say she enjoyed every minute. The royal Clifton is a huge hotel, and dates back to Victorian times, and it is ageing gracefully, but showing it in places, (just like my mum) the staff are amazing, and always smiling, they cannot do enough for you. The rooms we were given were spacious and well equipped with good quality tea and coffee plus some very nice biscuits, the beds were clean and very comfortable, we both commented on how well we slept, yes I agree with some of the comments about modernisation, but are you really bothered about the colour of your bathroom, as long as it's clean and functional, what more do you want? We ate at the hotel every night, and the food was lovely, not a massive choice, but all very well cooked and beautifully presented, the breakfast is also very good, lots to choose from, either cooked or cold, the hotel also has a very nice bar area for relaxing before your meal. The car park is large, and we always found a space, but I would think it get full quickly when the hotel is very busy, and it is £5 per 24 hours which I thought was reasonable for the position of the hotel, it is 5 minutes from all the shops and parks, so leave your car and enjoy a walk, to see what Southport has to offer.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Chris P, Thank you so much for your very kind comments. I am so pleased your Mum had such a great Birthday and that we were able to be a part of it. Your feedback has come to me both directly and online, so a big thank you for recognising the teams efforts and providing a candid yet positive perspective of the hotel. I do hope to see you back again soon, Alistair

"Grim"

1
User 09/10/2019

To be fair, all of the staff I encountered were friendly, helpful and enthusiastic. It must be difficult for them because this was a depressing and uncomfortable experience. It is about 40 years past it's sell by date. Damp, mouldy, smelly, antiquated and gloomy. The carpet was threadbare, bed lumpy and the shower was weak and poorly maintained. Throughout each night, it was noisy well into the wee small hours. There was a plate of half eaten food left in the corridor for 3 days which added to the antisocial odours. The one morning that I risked breakfast, I immediately regretted it. It was inedible. It must be near impossible to find the costs of maintaining a building like this and still fun a profitable business but it needs a complete refurbishment. I will not return.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear chrismK9161CK, Thank you for taking the time to post a review. Firstly, thank you for recognising the teams efforts, considering your overall thoughts. Regrettably we have endured some water ingress, and are therefore undertaking some work on our roof. This is evident on some of the guest corridors. Fortunately, few guest rooms have been impacted and those that have are taken off market. This will no doubt be the damp you mention. Please be assured this is being addressed and once the roof works are complete we will make good all of these areas. Our owners have refurbished 80 of our 120 bedrooms in the last year, including corridor carpets on most bedroom floors.We do have plans to replace ground floor carpets in the near future, having already purchased the carpet. We are in the process of arranging further areas to be laid. I was concerned to read your comment about the food in the corridor. The floors are cleared each morning by housekeeping, again in the afternoon and a further sweep during the night. I will be raising this issue in todays team meeting to ensure those schedules are maintained effectively and a proactive approach it taken. Our breakfast buffet contains a wide range of hot and continental options and on the whole we receive positive feedback, so I am sorry it did not meet your expectations. I will certainly revisit this area to ensure that good standard is maintained consistently. Thanks again for your feedback and my apologies that you did not have such a positive experience. Best regards, Alistair

"Disappointed"

3
Adele G, Crewe, United Kingdom 06/10/2019

Asked for a sea or garden view didn't get it, said you got bottled water in room didn't get that either, luxurious toiletries are not very luxurious! Food was average.On a positive note gentleman who checked us in was friendly polite and very helpful. Unfortunately would not return.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Adele G, Thanks for your review and i am sorry you were disappointed with your room and amenities. I do appreciate the kind comments regarding the member of staff on the front desk. Its difficult to identify you from your review, but if you felt inclined, please do email me on gm@royalclifton.co.uk with ref to your booking requests so that I can look into your reservation and requests. With best regards, Alistair

"Seafront Property"

4
PJsTips, Stevenage, United Kingdom 04/10/2019

This is a typical oldish seafront resort hotel, on the promenade at Southport. It is handy for the towns amenities, the conference centre and within walking distance of the railway station (unless you have loads of luggage) Once it would have been a grand posh hotel, but time has taken its toll. Im not saying its old and decrepit, far from it, but it is starting to look its age.It is being refurbished, some rooms completed. It has a large bar area that looks comfortable enough, plenty of space, chairs etc. Reception is efficient. The dining room, where breakfast was taken, is on the small side, very busy and not enough space. Breakfast itself was good quality, tasty and fresh. My room was reasonable a size, comfy bed, decent towels, hot shower, etc. Bathroom was on the small size though. Room was at the rear of the hotel so a bit dark. Plenty of storage space. Staff throughout were friendly and looked the part, neat tidy etc. As British seaside hotels go, its fine, better than most, not cool and contemporary, more comfy and cosy. Would I stay again, well if in the area I would certainly consider it.

"Two day voucher deal"

4
JeanH455, Stirling, Scotland, United Kingdom 04/10/2019

A lovely stay, staff very helpful and friendly, we upgraded our room and although a bit tired throughout our room was spotless and very comfortable, unfortunately my husband did not feel well the next morning so we had to leave early this was not a problem and the staff were very understanding,a big well done to everyone, would certainly return .

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear JeanH455, Thank you for your kind review, and in particular your praise for the team, who really are at the heart of the hotel. I am sorry to hear you had to leave early and hope your husband is on the mend. I do hope to see you back at the hotel again soon. With very best regards, Alistair

"Nice little visit..."

4
KathyAustinnn, Prescot, United Kingdom 01/10/2019

We stayed as a family of 4 for one night. Check in was fast. The hotel had a lift for my grandmothers wheelchair which helped. We was in room 229 and room was very spacious and comfy. We went for a evening meal in the restaurant downstairs called the conservatory. It was very short staffed that evening, but the gentlemen called Tom I think, was very hard working trying to serve so many tables. We waited around 50 minutes for our mains, but it was worth the wait. Food was wonderful! We would definitely stay again for the price and location!

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear KathyAustinnn, Thank you for your kind review and I am pleased you had a positive experience with a good sized and comfortable room and enjoyed your meal in the conservatory. Tom will be very pleased to get the personal mention too. Wonderful food and worth the wait is always feedback well received. Hope to see you back again soon. Alistair

"Upsetting "

1
User 01/10/2019

This is my fourth visit to this hotel , and it will be my last !!!! Arrived at two and room was not ready , so headed to get a snack and drink only to see a note saying cash only or charged to your room (we didn't have a room at this point ) so we sat on the car for an hr . When we came back in we were told our room was ready and there was a £100.00 left to pay this amount was wrong as it was only £50.00 . We had upgraded to a superior room on line , I was amazed that the room we were given was classed as a superior as it definitely was not !!! So upset damp everywhere , water stains on ceiling !! Went for a jacuzzi that was broke all in all a terrible experience And won't be returning!!!!

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear JayneB505, Thank you for your review. I am sorry to read that you had such a disappointing experience. Our check in time is listed on our website and third party sites as 3pm. Should we have a room available and ready when guests arrive we do check them in ahead of time if possible, but when operating at maximum occupancy this is not always an option. I'm sorry to hear about the "Cash or room charge" issue in the bar area. We did have a brief period where the card payment system failed, though it was quickly put back online. Reception could have opened a folio for you with provision of your card details to facilitate payment, and I will feedback to them accordingly. With reference to you damp comment, we have recently endured some water ingress, which is being addressed with some repair works to our roof. This is evident in some areas in the bedroom corridors, and any rooms affected (of which there are few and impact minor) have been put off market. These areas will be made good as soon as the repairs are complete. I have looked into your comment regarding the Jacuzzi, which is fully operational. There was a short period where the maintenance team carried out a repair to the conservatory which houses the Jacuzzi. I am sorry if this impacted your experience. I'm sorry to hear you wont be returning, but should you change your mind please contact me directly and i will ensure you are allocated our best available room. With best regards, Alistair

"Shockingly terrible"

1
User 01/10/2019

This hotel looks nothing like the pictures online. There is damp everywhere, walls, ceilings, floor. Buckets are laid out all over to catch the drips from the walls and ceiling. They had a wet floor sign placed on the carpet for god sake. The pool was ok but no other facilities were open. We overheard one couple taking about the finding the barman in their room after their swim, I took all my belongings with me after that and made sure nothing of value was left in the room. It was cold , damp and smelt musty. I paid a lot for this stay and the hotel have refused to refund any of my money. Definitely a DO NOT stay at this hotel!

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Tony D, Thank you for your review. I am sorry to read that your experience was far from satisfactory. Unfortunately we had some recent water ingress during a very heavy downpour. We are addressing the root cause of the problem with repairs to our roof. Regrettably there are areas in the corridors in particular where this is evident. Any rooms affected have progressively been put off market, until the matter is resolved fully. Once roof repairs are complete all areas affected will be made good. I have not received any reports relating to a barman in a guest room. We do take guest security very seriously and any valuables can be left at reception to be stored in the safe. It is difficult to identify you from your review, but if you wish to contact me directly on gm@royalclifyon.co.uk I would be happy to discuss the matter further. Best regards, Alistair

"Booked via Activity Superstore"

2
User 27/09/2019

We were given the smallest room in the hotel with no ventilation. We booked through Activitysuperstore and found it very difficult to the actual dates we wanted. The Hotel told us that they had no availability on the dates we wanted even though there was availability on the hotel sight and other booking sites. On the whole we were disappointed with the room we were given.

"A great stay"

5
Alan L, Standish 17/09/2019

First time we have used this hotel but will be back, the staff and general experience could not have been better. Cannot complain about the cost and would recommend to anyone we know. We visit this location several times a year but stayed in another hotel but now we will give these first option when we next visit. We will book another stay as soon as possible

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Alan L, Thank you so much for your kind review, which really is very much appreciated. It is really encouraging to receive such positive comments about the staff and the overall experience. Our team are very much at the heart of the hotel, and I do appreciate you giving them a mention. I am so pleased to hear you will be back again at the earliest opportunity and we look forward to seeing you then. With very best regards, Alistair

"Good location"

4
themustang, Manchester, United Kingdom 16/09/2019

On entering the hotel we were greeted by pleasant and friendly staff, Lee was helpful and cheerful on reception,and what a difference that makes! The building is showing its age but in many places , the age factor is bordering on beautiful for example the large arched window across from reception and the glass roof light in the dining /ballroom. While the main stair case next to the Pavilion/ Conservatory area is tired decoratively, the staircase is architecturally of value. Our room overlooked the Lake and was clean , comfortable but dark Victoriana. There was little traffic noise. As a severe critic of bad service and poor food. I could find very little to fault it. Perhaps information and provision for those requiring a gluten free diet could be improved. The breakfast and dinner was good, well prepared and presented, 3 rosette food with a reasonable selection to choose from. The service was very good, notably, Emily, Magda and colleague and Naomi as restaurant manager of our dining area. Spa and pool for the younger members of our party was very popular and appreciated. The hotel is close to the “beach” and boating lake and also the shops etc. of Lord Street and most of the shops are under glass canopies or in arcades and alleyways so whatever the weather there are things to do. It's not the Ritz or Michelin starred but it's a good honest hotel that was a pleasure to stay at over the weekend with 115 friends who thought similarly. If you look at the hotel positives you'll have a good time.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear themustang, Thank you for your very kind review. I am genuinely delighted at the very kind comments you have made about the hotel, the food and the service during your stay. I am particularly pleased that you have singled out Emily, Magda and Naomi for praise. We are blessed with a great team, and they will be delighted to have received a personal mention. Your party was a large one for us, and we did spend considerable time in the planning and execution of service, so I am very happy to hear that your views are reflected similarly across your group. Thank you once again for the lovely comments, which I will be sure to share with the team, and hope to see you back again in future, perhaps same time next year? With very best regards, Alistair

"One night indulgent getaway ...."

2
User 15/09/2019

Spare of the moment break wanted a pool & spa...booked "junior suite" for £125 b & b. Checked in after paying £5 for parking on site for 24 hours. Room lovely,not huge, bed super comfy and fab views of the park and the distance sea. Room 117 on the first floor....the whole corridor had suffered major water damage and the stench was unbearable, luckily it didn't permeate into the room. The impression was horrible, corridor should be closed off until sorted. This wasn't a few damp patches the whole wall was crumbling. Ok so next went into the Pavillion Bar ( not before hearing a loud argument between 2 waitresses about their shifts with less than professional language), for a bar meal (around 530pm), chose off the bar menu only to be told sorry because of a large group there was no food available until 8pm! We drank up and went out for food . Breakfast was ok, check out was 11am. We decided to swim after checkout but the pool was jammed so we left. An average experience with a good night's sleep. We were refunded our bar bill and a further £20. Maybe an idea to advertised restricted services and repair/damage on some floors. A grand old & impressive building that needs lots of tlc and cleaning. Great night's sleep but won't be staying again.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Louise M, Thank you for posting your review. I am sorry about the water damage on the first floor corridor. Please rest assured that the root cause of the problem is being addressed, and until those works are complete we have done all we can to cover up the damaged areas until the walls dry out fully and we are in a position to make good the damaged areas. This problem was caused by a particularly heavy recent downpour, after which we immediately scheduled reparatory works. I am sorry that we were unable to accommodate your dining plans until 8pm on Saturday. We did service more than 180 meals before that time, mostly to hotel residents. We do endeavour to contact guests in advance to arrange dinner reservations and advise of any limitations during busy periods, and if contact is not possible to advise guests on arrival. I am sorry you overheard some inappropriate discussions amongst the team, and I will follow this up appropriately. I am pleased that you had a good nights sleep, and assure you that we do have an ongoing program of improvements to the property. Thanks again for your review and best regards, Alistair

"A very comfortable hotel"

4
Andrew P, Rossendale, United Kingdom 15/09/2019

Stayed over two nigs with our Church weekend. This hotel is very comfortable and the food is excellent with a varied menu. It is located at the end of the promenade and Lord street is a two minute walk.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Andrew P, Thank you for your kind review, which is much appreciated. I am pleased you had a comfortable stay and found the food to be excellent and the menus varied. We were delighted to have your large group with us over the weekend, and even more so to read online that you had such a good stay. Many thanks and very best regards, Alistair

"Golf Trip"

5
Darryl M, Telford, United Kingdom 10/09/2019

Hotel does need some cosmetic repairs but the room was very spacious, bed was comfortable and the room and bathroom clean, plenty of storage space, superb breakfast with good quality bacon and sausage, dinner was also tasty, last but not least the staff are exceptional and cannot do enough for you, would recommend this hotel

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Darryl M, Thank you for your very kind review. I am not sure the weather matched your hotel experience, but I saw that you all braved the elements and enjoyed the experience. I am so pleased that you found the hotel to be clean, had a good spacious room, that the food was tasty and of good quality and most importantly that the staff demonstrated exceptional customer care. Thank you so much for sharing your views online. Really much appreciated. Hope to see you back for future such trips. With very best regards, Alistair

"appearances can be deceptive"

4
djwebbgasservices, Fareham, United Kingdom 09/09/2019

the outside appearance is offputting, and communal areas internally are shabby to say the least. the restaurant has been recently refurbed and is good. the bar area is comfy. our room was fine, but dont expect modern, they are very traditional / old fashioned. the bed was extremely comfy and we both slept well. location excellent for southport town and seafront

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear djwebbgasservices, Thank you for your review. I am pleased that overall you had a good experience, enjoyed the restaurant and had a good nights sleep in a comfortable bed. By design we are a traditional style of property, with many interesting features. Our owners have invested in refurbishment of the majority of our bedrooms, with the remainder in plan along with the public areas, though as you suggest the Conservatory bar and Bistro which houses our evening restaurant service is well appointed and perhaps more modern in style. Thanks again for your review, and very best regards, Alistair

"Pleasantly suprised after reading some of the somewhat unfair past posts"

5
User 09/09/2019

Hotel has plenty of character and traditional features, I find it hard to believe why people would leave a harsh review. Stayed to watch the air show from the room as we have two very young children and it was great. The family room was more than adequate for what we needed. Very large and spacious with two extra beds we didn't need. Step up to a large bay window complete with table and comfy chairs to watch the display. Loads of clean towels. Friendly staff, A bit of a mix up with our early check-in and late check out which was sorted, and a refund offered. The refund has yet to appear. I would highly recommend a stay at the royal Clifton and if available request a front facing room as the views are amazing day and night.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear neil c, Thank you for your kind review, and I am delighted that we exceeded your expectations. We are blessed with some great spacious rooms which are ideal for families. I am pleased you got some good views of the air show too. Friendly staff comments are always well received. They really are the heart of this hotel, so I really appreciate that you gave them a mention. Please contact me on gm@royalclifton.co.uk if you haven't heard any further about the refund relating to the early check in / late check out arrangements. Many thanks again for sharing your views on line. Best regards, Alistair

"Last minute function room booking for a children's party."

5
mattjp13, Southport, United Kingdom 08/09/2019

I am writing to highlight my excellent experience earlier this month with the staff at your hotel. I phoned Gina earlier this week to say that I needed another venue for my sons 4th birthday party including a bouncy castle and slide due to weather conditions. We discussed availability space and cost. I have to say the level of support, professionalism and care that she offered was of such a high standard. Gina really supported me with different options and I was very impressed with her sensitivity and will do attitude. We arrived at the hotel this morning and we were met with Lee at Reception. To be honest I was nervous. However Lee was so professional casual and supportive and it put me completely at ease. There was nothing we asked for throughout the day that he didn't support or sort. Naomi the Duty Manager met with us and constantly checked up that all was ok. Friendly, professional, supportive and so considerate - nothing was too much to ask. We had food and drinks served by Ula - a hot buffet and ice cream for 28 4 year olds. Ula was so calm gracious and sensitive. Her manner with the children was so lovely. She took her time welcomed each child and delivered a very personal service. I cannot express my gratitude enough. As a team and individually all staff were just fantastic. We of course cannot forget the Chef, catering staff and the staff behind the scenes that just make it happen. I must say that a lot more service industries could learn from your professional approach. Our guests were also very impressed. All staff mentioned by name or behind the scenes made our day a day to remember. Just fabulous. Thank you so much.

gmroyalclifton, Manager at Royal Clifton Hotel & Spa, responded to this review
Dear mattjp13, Thank you for your very kind review, which is very much appreciated. I am so pleased that your event was well managed from start to finish and that many of the team demonstrated professional and supportive service throughout. I will be sure to share your feedback widely with the team. Thank you for sharing your views online. Hope to see you back again soon, perhaps for future events. Many thanks and very best regards, Alistair

"Disappointing service"

2
David_SuttonSGC, Wolverhampton, United Kingdom 08/09/2019

Visited for a 2 night stay as part of a party of 72 on a golf trip. Rooms ok if a bit tired and in need of refreshing. Most of the hotel in a similar state. Knowing that 72 golfers were arriving it was disappointing that they ran out of beer on both nights by 2030 hrs - they only had 3 months notice of our booking. Service at dinner was haphazard and disorganised with service by dish rather than by table and on both nights it took nearly 20 minutes to get each entire table served with each course. This meant that half the table were eating whilst others were still waiting to be served to avoid cold meals. No one appeared to be controlling service. Ordering wine was a disaster especially on second night when a repeat order from the previous evening required chasing up after 30 minutes only to be told they had none of that bin left. We accepted an offer of a alternative but 15 minutes later a bottle of our original order turned up as there was none of the alternative left! Coffee failed to appear at all. Overall the staff did not appear to have any enthusiasm for providing customer service, did not appear to have been adequately trained and were provided with no visible direction or management. Sadly, this once grand hotel has all the hallmarks of impending failure. Visitors should certainly be wary of using this hotel if they are in a party.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear David_SuttonSGC, Thank you for your review. I am disappointed that you felt the service delivery at dinner did not meet your expectations. Please be assured that the Golf Group received a high level of focus in terms of welcome and service delivery. Whilst we had pre orders on the first night, we did not know which tables the group would be sitting at as there was no pre arranged table plan. This did mean we had to effectively "auction" each dish as it came to the table, however, we did have that information for the second night and service was able to be better coordinated. I understand we did some of our beer lines run out, but there were alternatives available. I will look into the matter you raised regarding the wine service. We did have a wine station set up in the room on the first night, though I understand there were few takers, most of the group choosing drinks from the bar. General feedback from the group was positive on both nights, though I am aware of one guest who was dissatisfied but did not provide any details of what the issues were. We are well accustomed to managing large groups, and potential clients can have a high degree of confidence, however, if there is any feedback we are always happy to hear it and respond accordingly. Thank you for taking the time to post your review and very best regards, Alistair

"Very good stay"

5
User 06/09/2019

Excellent stay. Staff could not have done more, they were friendly, attentive & professional. The room was big, clean & the beds were very comfortable. We have booked again for another night later this month.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear km10272019, Thank you for your very kind review, which is much appreciated. I am so pleased you had an excellent stay and that the team were not only friendly and attentive but professional too. Its great that you received a nice big room with great housekeeping standards, and we will be looking forward to welcoming you back later this month. With very best regards, Alistair

"not impressed"

1
Tim R, Luxembourg City, Luxembourg 04/09/2019

stayed for 3 nights mid week. It is just so tired!Full of coach parties . Parking is difficult, you pay via your bill but if you leave and come back little chance of finding a space, you then have to pay the council. The car park is narrow and very good chance you will end up with a dent. In the bedroom there is an emergency light over the door, it is so bright that you have to wear eye protection

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Tim R, Thank you for taking the time to share your views. I am sorry we didn't meet your expectations. Its true we do have a lot of coaches with us during the summer months in particular, especially midweek, but we do have multiple spaces and the majority dine is separate function rooms. The conservatory bar and bistro is always independent of group bookings, and is open all day and for evening service to residents and non residents alike. Car parking spaces are limited, as advertised on our website, but there are NCP car parks both behind and to the left of the hotel, as well as roadside parking. We have refurbished 80 of our 120 rooms in the last 12 months, with the remainder in plan, alongside much of the public areas. We are currently upgrading changing facilities in the spa and in other areas and continue to make progress. I will investigate the emergency light you allude to and see what can be done. Thanks again for your review, and if you consider returning please contact me directly and I will assure you of one of our refurbished bedrooms. With best regards, Alistair

"RoyalClifton without the royal touch."

4
harryess, Bolton, United Kingdom 04/09/2019

First of all,do not expect the royal clifton to be as grand as its title and facade reflects,but on the other hand expect a clean comfortable bedroom,decent food and friendly staff,and that is exactly what we got.we were on a special sunday night deal and we certainly thought it was good value for money,but wouldn't want to pay the full room rate. You get what you pay for,nothing more nothing less.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear harryess, Thank you for your kind review. I am pleased you found the hotel to be clean and comfortable with good food and friendly staff. I'm also pleased to hear you secured a good deal on the Sunday night. Rest assured our rates are always competitive in the local market, which will vary according to demand. Midweek and Sunday night rates are always great value, and whilst rates will peak at the weekends, particularly during the summer months, off season there is always a good deal to be had. Many thanks again for your review and very best regards, Alistair

"Such a disappointment!"

1
Wendyb2009, Shropshire, United Kingdom 04/09/2019

We stayed at the hotel 23rd to 25th June and booked a superior sea view room. On check in we were given the key to room 146. While walking to the room the hotel did look a little tired and in need of a coat of paint or touch up at least. We had to use the stairs as the lift didn't appear to be working at that time. On entering our room we were shocked, that this was a superior room. We were due to meet up with friends so thought we would speak to reception on our way out. Reception was extremely busy and there were a few people waiting. So we thought we'd say something on the way in. When we returned it was past midnight and we didn't see anyone around. In the morning we had arranged to meet friends in the lobby. This area was dirty, I had to brush crumbs off one of the sofas before I could sit down. I don't mean a couple either, the low table needing cleaning too. While waiting the reception became quiet. So I spoke to the receptionist and checked if the room was a superior room, she confirmed it was. I was shocked and told her that this room didn't meet our expectations. She said she would make a note on our record and when we checked out we might be refunded some money. We were only here for a short time and I didn't want to waste anymore time pushing the issue as she clearly made out nothing would be done until we checked out. We spent the most of Saturday away from the hotel. When we returned late afternoon we walked past an open door of a room being cleaned on our floor. They had folded bath robes and slippers on the end of the bed. (How nice). When we arrived on Friday another room we passed had bathrobes and slippers on the bed too? Nothing was on ours! After going out for dinner we returned back to the hotel walking through the fire doors on our floor we were hit with a very strange smell coming from one of the rooms. My husband said it was cannabis. Not a great impression for a non smoking hotel. By now you might be thinking what were our issues with the room? The overall room look and feel was disappointing tired, water patch on the ceiling. Dusty headboard, windowsill. Hardware on furniture loose and coming away Ring marks on bedside table Mattress very soft, sank into it, no support. Chipped glass on table near window Screw covers missing from the mirror First bulb in bathroom very dim Bath dirty, mould around it Tiles coming away from wall Shower was a joke, had to duck to get under it, poor water pressure, not the best. Room smelt funny faint whiff of what I'm not sure, plus an underlying stale smoke smell. Nets curtains have cigarette burn holes. No robes or slippers (as per other rooms) Rooms was very hot as window could only open a few inches, no air circulation It looked grubby overall, we felt dirty after we stayed, couldn't wait to get home and have a shower. On check in we were handed a piece of paper, with info, a very quick go here for your room ,there for pool, we have to book for dinner but nothing about what we had to do re breakfast... needless to say we didn't have breakfast or eat in the hotel, if this was the standard of our room we hate to think what the kitchen was like or food so didn't think it would be a good idea. While at reception on Sunday morning, all of the above was explained to the receptionist. All he could say was sorry and we should have come to reception. I told him we did so he walked away and came back with a business card for the front of house manager and said I should email him with my comments. My email was sent a week ago and as yet, not even an acknowledgement. While I was standing at the check in desk, I noticed that the the silver frames holding certificate/ info on the right hand side of the desk were dusty too, this is reception! First impressions count! As I think you might understand, we were so disappointed with our stay, felt cheated and overcharged. If you are beings sold something as superior then it should, otherwise it's false advertising. If this room with all faults was superior, what do your other rooms look like?

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Wendyb2009, Thank you for your lengthy review, which is most concerning. I will investigate this as a matter of urgency. I am so sorry that your initial feedback had not been followed up. Perhaps you might contact me directly on gm@royalclifton.co.uk and I can seek to resolve the matter, albeit belatedly. Thank you again for your comments and hope to hear further from you in the very near future. Best regards, Alistair

"Lack of safety and trust"

2
User 03/09/2019

Whilst setting up a function my items were stolen. The staff on duty were incredibly compassionate and helpful. However, the hotel have accepted no responsibility. The room was not left unattended and although the CCTV was reviewed and they welcomed a police investigation the CCTV has suddenly been wiped due to a 'glitch'. Thus leaving me very concerned as the hotel had also been broken into the week prior.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Ana B, I am sorry you felt the need to post your review relating to security in the hotel. We do have CCTV coverage across a large part of the hotel, and yes, there had been a fault at the time of the incident which has been immediately rectified. I am pleased the team responded well and were appropriately compassionate and helpful. We have, as you suggested, welcomed the police investigation, and had already added additional security walks into our routines. The unfortunate break in a week or so prior was handled well with Police support and with the benefit of CCTV ( incidentally covering the same area). We will accept responsibility for guest belongings if left in our safe custody, however, this was not the case in this instance and whilst I recognise fully the upset this may have caused, our response is to appropriately and compassionately support with investigations, and in each such rare instance review our security measures. With very best regards, Alistair

"Great hotel with a first class staff team "

4
kateMc74, Manchester, United Kingdom 30/08/2019

Having never stayed in this hotel before and read some of the negative reviews, myself, my mum and my two daughters were slightly apprehensive about our two night visit. On arrival we were greeted warmly and professionally by the lovely receptionist. We were allocated a room at the rear of the hotel. It was a nice sized family room with a double bed and separate adjoining room with two singles. There was also a small table with two chairs. The hotel was built in the 1850s and the rooms are a reflection of this - high ceilings, sash windows and coving/mouldings. Inevitably there are signs of the hotels age in the somewhat dated decoration in some of the rooms, corridors and downstairs lounges/dining room. To be quite honest, this is not a problem as the hotel is beautifully clean and tidy. If you like slick, faceless hotel chains this may not be the hotel for you but with charm and history in abundance, we loved it! The leisure centre is great....nice sized pool, sauna, steam room and hot tub. Again it would benefit from a little redecoration but it is perfectly clean with lots of fluffy, clean towels, hot showers and lovely staff. Breakfast was delicious...excellent selection of cereals, hot breakfast items and pastries. Produce was of a very good quality and was piping hot. Unfortunately, on the first night we were disturbed by the noise from a nearby nightclub (not the hotel's fault at all!) We spoke to the receptionist and she very kindly allocated us with an alternative room at the front of the hotel. She even arranged for our luggage to be moved to our new room which was very much appreciated. All in all, a superb experience! The hotel's greatest strength is it's amazing staff....we shall return and would love to experience the newly refurbished rooms we have heard so much about!!

"Worth the money?"

3
reecesteven43, Greater Manchester, United Kingdom 28/08/2019

Not as good as expected for the money, You could get a good B&B for cheaper. Room was a bit worn out stains on carpet and blutac on wall and towel heater not fastened to wall properly. Hot water was warm every time used and one shower was a cold one due to lack of hot water. Had to pay to park car which is a bit cheeky on top of room. Didnt have breakfast as it was 10 each walked to Morrisons and had it for half of that. Bed seemed to be small

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear reecesteven43, Thank you for posting your review, and I am sorry you did not feel you received value for money. Please be assured that we always ensure we remain very competitive in the local market, though during peak times and event periods market rate does tends to be a little higher than usual. I will endeavour to recognise you for your review so I can check out your room, specifically the blue tack and the towel rail issue you allude to, so that they can be immediately addressed. Car parking is limited at the hotel, and we maintain our prices below that of the other local car parks. Breakfast, with a full range of cooked and continental items presents what I believe to be great value for money. Thanks again for your feedback, Best regards, Alistair

"Not worth the money"

2
User 27/08/2019

Stayed here for 1 night and was very shocked at how very run down the hotel is. Stayed in the junior sweet and I didn't feel it was very special. The furniture was tatty, the bed was not even a double bed. Not enough tea bags and coffee. The pool area wasn't at all accessible as I am a wheelchair user, really struggled with the ramps getting to the pool as they were very steep, very dangerous. Doors not wide enough for my manual wheelchair. Also, in the ladies toilets, the toilet sit was coming off. Not worth £177.00,

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Thank you for taking the time to post your review, which mirrors the one immediately prior to this, and must assume relating to the same booking. I am sorry that we did not meet your expectations. We have refurbished 80 of our 120 rooms in the last 12 months, and flat pack furniture is definitely not part of the set up here. I am concerned about the issue regarding the toilet seat in the disabled cubicle, and will investigate. I am sure this will have already been resolved, but I do apologise and appreciate it must have been somewhat distressing. Tea and Coffee making facilities are provided in the room and if any of our guests require more they are available on request at any time. I will look into your specific room and check the provision meets our standard. Thanks again for your comments, and if there is anything further I can do to restore your faith in us please contact me directly at the hotel. With best regards ,Alistair

"Run Down, Shabby, Worn Out"

2
boadford, Narberth, United Kingdom 27/08/2019

Booked a junior suite for one night for my girl and I at £177. Cheap dark flat pack furniture, a 3/4 bed not a double. Very limited tea, coffee and milk supplied. Standard miniature hotel toiletries supplied.... not as shown in pictures by a mile. Toilet seat in disabled toilet cubicle was unattached and came off with me on it, soap dispensers broken, both hand dryers out of order. Paint peeling from ceilings and rotten window frames. Wheelchair access to pool extremely deadly and surely cannot meet regulation standards! £177!!! Absolute rip off!! Realistic value is £70.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear boadford, Thank you for taking the time to post your review. I am sorry that we did not meet your expectations. We have refurbished 80 of our 120 rooms in the last 12 months, and flat pack furniture id definitely not part of the set up here. I am concerned about the issue regarding the toilet seat in the disabled cubicle, and will investigate. I am sure this will have already been resolved, but I do apologise and appreciate it must have been somewhat distressing. Tea and Coffee making facilities are provided in the room and if any of our guests require more they are available on request at any time. I will look into your specific room and check the provision meets our standard. Thanks again for your comments, and if there is anything further I can do to restore your faith in us please contact me directly at the hotel. With best regards, Alistair

"Function room hire"

2
Ruby S, Liverpool, United Kingdom 27/08/2019

Unfortunately opportunist thieves spoilt our event and i feel security should be looked at , Although the responding staff where excellent and the events coordinator done a great job , i would like to see a full security review .

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Ruby S, Thank you for your comments and I appreciate the kind comments about the team and their response. I understand the missing items were left unattended in the function room whilst your party were setting up the room, prior to service and whilst no staff were present. We are happy to take any items into safe custody on request, and we do have CCTV around the building which covers entry and exit. Once reported the police were called and the team supported with their investigation. We do take the security of our guests and their belongings very seriously, and after any incident of this sort we always review our security procedures and where appropriate make alterations. Whilst I recognise this must have been upsetting, I do hope it did not tarnish your overall experience, which I believe was very positive, and I am pleased that the team responded to the incident very well. Thank you again for your comments. With best regards, Alistair

"Anniversary & Flower Show"

2
SteveChrisJ, Llandudno, United Kingdom 23/08/2019

Run down and tatty, nothing like the pictures on it's web site. We went to the room late. Room 141. On entering the room it was dark and dingy. Going to the bathroom I walked through a dust web across the door. The Floor tiles had grout missing and are in a poor state. The tiles behind the sink are coming off the wall and the shower floods the floor making the tiles dangerous and slippery. In the bedroom there must be a leak because there is brown water stains from the ceiling coming down the wall. We went to this hotel for our anniversary and to visit the flower show. Of all the hotels I have stayed in this is the worst. If you stay avoid room 141!!!!!!!! The staff on reception did move us with no questions (wonder if they new how bad the room is) The red head receptionist who's name I forgot to get was lovely and understanding, but moving room the next day just adds to an unhappy stay. The hotel is properly cleaner than it looks but its hard to get past the run down look and our room just left that dark run down impression on us. SORRY..........

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear SteveChrisJ, Thank you for taking to contact our customer services team at Best Western. I was very sorry to read you had such a disappointing experience, and offer my sincere apologies. I am sorry that your initial room was not appropriate for you. We have refurbished 80 of our 120 bedrooms in the last 12 months, and are working our way through the remainder as funds become available. Unfortunately the Friday prior to Flower show also endured an unusually heavy downpour which I recognise did have an impact on room 141. I am pleased we managed to arrange a room move for you. As you can imagine with flower show we were very busy with few rooms to be had., and I am pleased that reception handled the situation well. I do appreciate your comments and assure you that we continue to make steady progress towards improving the physical asset, as well as the service delivery. Thank you once again for your feedback, and should you look to return to Southport please let me know and I will ensure on that occasion you are allocated a Superior room from the start. With very best regards, Alistair

"Wonderful stay in this Hotel."

5
Steve G, Klang, Malaysia 22/08/2019

We were very happy and amazed at the room we allocated, becuase we are both disabled we were given a room on the ground floor with a walk in shower, it was actually a three bed accomation so very spaciouse. All of the staff were very friendly and kind and helpful, but I must comment on two three people who went over and beyond to accomadate us, first there a reciepsionist, (sorry did not catch her name ) she small, with shoulder lenght black hair, she could not have done to help both of us, secondley was the resteraunt manager Tom who again went out of his way to provide us with a table (even though they very busy with caoch trip) and recommend the best food on that day, and thirdley even the manager, came to help us with our luggage on checkout, he was also very informative throughout our stay. Divinatly the best place to stay in Southport, every main attractions are so close by, I would reccomend all to stay there, when visiting /southport. We had only booked ofr two nights, but enjoyed it so much we booked a third night.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Steve G, Wow! Thank you so much for your lovely review. Really much appreciated. I am pleased we managed to allocate a suitably accessible room for you on the ground floor. and yes, we are blessed with many spacious rooms. So kind of you to mention the friendly, kind and helpful staff. They really are at the heart of this hotel. Thanks for mentioning Tom, who will love the restaurant manager title, and I am pleased to hear about dishes being recommended. I'm thinking you're alluding to Steph on reception. Both superstars! Thanks for relaying that from the guests perspective. So glad you stayed on for an extra night too! We will all look forward to welcoming you back on your next visit to Southport, which I hope is very soon. Best regards, Alistair

"Fantastic!!"

5
ojay77, London, United Kingdom 22/08/2019

This hotel is a grand old Victorian lady. In probably one of the best locations in Southport. Close to both town and pier. In places it needs a little work but we forgave her all that because of the amazing ambiance and the extremely friendly and helpful staff. It was evident that this is a well loved hotel and the owners are restoring her to her former glory. It will take a little time as it is a massive undertaking. I honestly cannot rate it highly enough, my wife, daughter and I stayed in room 231 and have fallen in love with this stunning hotel. Planning our next visit in Easter already. Well done to all who work there. Keep up the good work!!

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear ojay77, Thank you so much for your very kind review. It really is very much appreciated. I am so pleased to hear you had a great stay and found the team to be extremely helpful and friendly. The property does have a great deal of charm, and as you suggest we are working our way through our development plans, having upgraded 80 of our 120 bedrooms to date. I'm delighted that you fell in love with the place and we look forward to welcoming you back at easter. Thank you once again. With best regards, Alistair

"Family stay, close to kids pleasureland"

5
markjen2014, Barrow-in-Furness, United Kingdom 18/08/2019

Stayed here when taking kids to pleasureland, great location, greeted with a professional service, room was clean and comfortable, breakfast was included in price, good buffet style, hotel is a bit dated but we were happy with our stay

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear markjen2014, Thank you for your review, which is short and sweet! I am pleased you had a good stay and found a high level of service from the team, clean and comfortable rooms and a good breakfast. Hope to see you back again soon for another happy stay.Many thanks and best regards, Alistair

"Mixed feelings"

3
DaveAnn_12, Wigan, United Kingdom 18/08/2019

My husband and I loved the location has we were going to the flower show. Decided to pay extra to up grade but on arrival we where sent to the 3 floor the lift only goes to the 2nd , the so called ‘suite' was drab dark and shabby to say the least . I phoned the reception to be told the four poster bed I had paid extra for was not available and to go back to reception, so we did a lovely young lady was very nice and apologetic she had got us a room with bay window and four poster bed it was a better room and on 1st floor but like every other part of the hotel it needed to be decorated at the very least. The breakfast was good the staff lovely they worked really hard at a very busy time they definitely deserve credit for that . The lady who cleaned our room was also very pleasant and very good at her job . To me the management side needs work.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear DaveAnn_12, Thank you for taking the time to post your review. I am pleased that you found the breakfast to a good standard and the staff to be lovely and hard working. Thank you for highlighting them. They do make all the difference to the guest experience. I was sorry to hear about the room allocation and will investigate, though I am pleased a more suitable room was found for you. We have refurbished some 80 of our 120 bedrooms recently, and do have a number of projects which as ongoing or in plan, to fully restore the hotel to its former grandeur, The recent heavy downpours we have endured have created some challenges, but these are being addressed and are very much work in progress. I would love to be in a position to fully and extensively refurbish the property all at once, but this is not practicable. We have ongoing refurbishment work which has to date progressed well with our current owners and this will continue. I appreciate your comments and hope to see you back in Southport sometime soon, With very best regards, Alistair

"Best staff ."

5
ramchandra t, London, United Kingdom 14/08/2019

The people working in this hotel are dedicated to serving their guests. We have only one suggestion to make:- please do not put couple who are over 75 years of age to rooms on third floor where there is no lift and the luggage has to be carried through two flights of stairs. We were given room 305 and going out was difficult.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear ramchandra t Thank you for taking the time out to provide this fantastic review, our staff really do make this hotel special. This kind of feedback shows the team that their efforts really are noticed. We try our absolute best to allocate rooms which are convenient for our guests and urge anyone arriving with special requests to call the hotel directly. During high occupancy periods this can sometimes prove a challenge which i'm sure you can appreciate. Again I thank you for your kind words and hope you will be back to visit us soon. Please call us direct on 01704 533771 should you need a more convenient room allocating. Very best Regards, Alistair

"A very tried hotel ... such a shame"

3
Cdngirl1978, Cheshire, United Kingdom 13/08/2019

We've just come back from a 2 night break with our young daughter and we were quite disappointed. We booked because of the location.. You have Splashworld and Pleasureland, the lake, a park and the amusements and pier on your door stop. Not too far from the main high street for shopping and restaurants. Our family room was spacious for the 3 of us which included a double and a single bed. We had a large bay window with beautiful view of the front. However the rest of the room was tired looking and it definitely needs updating. The beds weren't comfortable at all. The biggest problem for me was the mold on the walls just opposite our room. There must be some serious damp issues going on at this hotel and I noticed in quite a few places and since I'm asthmatic it wasn't good at all. If we had of known this we would have stayed away! One of the plus sides (apart from the location) was the pool and sauna. We used the leisure facilities twice and my daughter had such a great time. This is basically one of the reasons we booked this hotel. The gym however looked like it's in definite need for an update. The staff were friendly enough but a few little issues and I wouldn't say they went out of their way for you. I'd give this 2.5 stars but my daughter loved the pool so it gets a 3.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Cdngirl1978, Thank you for taking the time to post your review. I am pleased that you found the room to be spacious, and the staff to be friendly, and managed to make the most of the pool facilities. We have refurbished 80 of our 120 bedrooms in the last 12 months, with the remainder in plan. With the recent heavy downpours we have, I acknowledge, had a number of leaks, which we are working to have resolved. I'm sorry if this has impacted your stay. Rest assured the issue is not one of "Damp", rather a case of water ingress due to heavy weather and we have been proactive to resolve the matter. One corridor on the first floor took some impact in particular which is the space I( think you are referring too. The team usually make a better impression that just being friendly, so they will be disappointed, as I am, that you didn't feel they would go out of their way for you. I will be sure to feedback on all of your points, which have been very helpful. Thanks again for your review, and should you be back in Southport do contact me directly and I will guarantee one of our newly refurbished rooms. With very best regards, Alistair

"Good overall"

4
User 13/08/2019

Lee the receptionist was rude wen I couldn't read wow her code out coz I'm dyslexic called me a lazy cow. Laughing but not the point, messed up reservations for afternoon tea and dinner. Booked 2 days prior n then they couldn't find us on the list. However they did rectify this and we still had afternoon tea. The spa facilities were nice. Ran out of towels so take ur own to avoid this happening. The breakfast was nice meat was a little chewy due to being left on the warmer.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear cdebio457076, Thank you for your review, which seems quite generous reading the comments. I will be sure to pick up the comment made by Lee and respond appropriately. He does usually have great skills in dealing with guests, carried somewhat by his sense of humour, but by any circumstances those words are not appropriate. I'm pleased the afternoon tea reservations were sorted out and you enjoyed the spa facilities. I do appreciate your feedback. With very best regards, Alistair

"Never again "

1
hilarydowling321, Wigan, United Kingdom 13/08/2019

We went Royal Clifton on August 8th till 11th for my husbands birthday as we enjoyed it so much the last time we went what a let down. We were told that the restaurant was only open for breakfast and we had to have our evening meal in conservatory which is now called a bistro it was terrible place to eat when we payed a lot of money we expected better than this . We were also told the lounge bar was only open for weddings and we had to use the one also in conservatory . Then we went out while our room was cleaned so we didn't go back for a while when we did go back the door leading to patio had been left open luckily nothing was missing we reported it to someone in charge they just said I will tell them no apology nothing. We will not be returning to this hotel. H.Dowling

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear hilarydowling321, Thank you for taking the time to post your review. I am sorry that we did not meet your expectations. We have moved evening dining arrangements to the conservatory as we feel it is a much more amenable space. The vast majority of guest have found dining in the conservatory to be preferable. For the moment, at least through the duration of the summer months, we will continue with this and the dining room will be used as our breakfast room and for group dinners where appropriate. We have many different spaces in the hotel, each more than adequate, and our intent has been to set things up with the best interests of all of our guests. The Lounge is available for service of drinks and food on request, though the conservatory bar is acting as our main bar and is manned permanently. I'm sorry to hear about the external patio door being left open. I will look double check which room you were allocated and see if I can establish how that happened. Rooms with access to patios are very limited in the hotel and are at high level, so access would be unlikely but nonetheless I will look into the matter and I am sorry if it raised any concern for you. Thanks again for your review and very best regards, Alistair

"Awful!"

1
User 12/08/2019

Me and my friend decided to go on a one night little break for a day out with the kids. Looked on booking.com hotel was on the promenade and the pictures looked nice. When we got there we checked in put the bags in the room and went out for the day didn't take much notice to the room atall. When we got back that's when we realised that the whole room was falling to pieces despite being renovated. We stayed on first floor with a sea view room inside the kids room the window would not go down properly so dangerous !! And so cold! The shades on the lamps where cracked and split leaving the material close to the bulb! The window ledge had splints of wood dropping off the handles on the draws where off it was just a disaster. The telly didn't work so I Rang the girl on reception to ask if it was possible to move room to be told the hotel was full I mentioned all the faults and she agreed so they must of already knew about that room but still decided to sell. Got a refund and headed home. Don't stay nothing like the pictures just go for a day out and go home ha! Cost £80 went on booking.com afterwards and rooms where 150 save your money.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Trav923, Thank you for your review and sorry that you decided not to stay with us in the end. It is difficult to identify you from your review. Perhaps you might contact me directly on gm@royalclifton.co.uk? I'm sorry that your room did not meet your expectations and I am keen to understand which room. We have refurbished 80 of our 120 rooms in the last 12 months and have further plans for the remainder. The vast majority of those refurbished are on the second and third floors, so I am keen to establish which room you were allocated so that the issues you have highlighted can be addressed. With very best regards, Alistair

"Lovely hotel"

5
jenni5212, Manchester, United Kingdom 09/08/2019

I was a little worried after reading some reviews but I shouldn't have been, what a lovely hotel, no it's not super modern, but then I didnt pay for that but, room was nice clean and big. All the staff were lovely and we enjoyed the pool. Great location and easy to get about on foot. I did eat from the bar menu and wasnt very impressed with the food but everything else was excellent and would definitely return.

"Buy a gift present"

4
Jackie R, Warrington, United Kingdom 09/08/2019

Having read some of the reviews we were not expecting great things, but we were pleasantly surprised. The staff were accommodating and very pleasant and polite. The room we had was on the third floor, which for us was not a problem. It might be for some less ambulant, so bear this in mind when booking. We really liked being on the top floor, and I'm sure the sea views would be great if you had a room with that aspect. Ours was at the rear and was very quiet. The room was clean and very spacious, with coffee, tea and biscuits in the room. We ate in the conservatory on the 2nd night and found that to be quite pleasant. The food was fine. Breakfasts were good and had a good range of cereals, bread, pastries and also a hot breakfast selection of the usual you would expect. The hotel itself is showing its age a little, but has a certain charm about it. You can see in its day it would have been quite grand. The stairs are the most creaky of anywhere I've ever stayed and could probably do with a dose of looking at, but it didn't deter from our most pleasant stay.

"Date night with my husband"

5
User 08/08/2019

Husband and I had amazing dinner in Royal Clifton Hotel tonight. Food was brilliant, very tasty and staff fantastic. THE conservatory restaurant really nice. Never been before in this part of the hotel but I can Highly recommend

"short break away"

3
sueleedslass, Leeds, United Kingdom 08/08/2019

Lots of comments on here about the run down state of the hotel. It is dated but I would say in keeping with a hotel of its age and size. We got an email offer to upgrade our room and include breakfast. We did both. Our room was clean and the beds comfortable. Plenty of shampoo conditioner, body wash etc. Breakfast was good. Plenty of food even for me as a vegetarian. Tea and coffee were luke warm as they pour several out at once and leave them out for you to collect on your way in which i find very odd. We got a call to receive a 20% discount on our evening meal if we booked in advance which we took advantage of. I wished we hadnt bothered. Simply dreadful meal. stodgy pasta with courgette and peppers and nothing else in it for me and a chicken dish (to be fare he said it was tasty) for my husband. it arrived on top of several cremated potatoes and nothing else. We asked were the veg were and they said it came with broccoli and saute potatoes which arrived several minutes later. I left mine and my husband left the burn potatoes. We were asked if everything had been ok and i said 'No why would anyone serve that? its cremated' she said do you want to see the manager. Well no not really we are on holiday. So i decided i would upload a photo on here instead. The leisure facilities were ok but the spa pool was full of foam which is a sign that its dirty. The pool is full of kids but no lifeguard. However the location of the hotel is good and the staff are pleasant enough

"Terrible"

2
Sandra M, Anglesey, United Kingdom 07/08/2019

Looks nothing like pics, this hotel is very run down and dirty and staff haven't got a clue what there doing it's little faulty towers. They charge you £5 to park in there very tight parking area, we didn't eat there as I was too frightened too.

"Oh dear......."

2
User 02/08/2019

Booked because it was in the Best Western Chain but compared to others this was shocking! Very tired and dated in need of desperate modernisation. Room was far too hot but other than that ok........ Dinner in the evening was probably the best part about the stay although service was very slow! Went for a drink after dinner in the conservatory bar tables dirty and full if glasses and service pretty much no existent, the hotel had a wedding in so other guests just seemed to be left and not bothered about! Breakfast was awful served in the large room opposite reception roof leaking everywhere so buckets dotted around the place. Don't think we will be back.

"total rip off"

2
idiall909203, Wigan, United Kingdom 01/08/2019

this was a day light robbery! When I was about to check in, the hotel staff told me that i had two reservations for different rooms. In shock, i asked to verify this and help me understand how this possibly happened. They referred me to Booking.com ; I contacted them but they could not justify how this has happened. they rang the hotel reservation team but no joy. Neither the hotel or Booking.com could not give a clear response and their support were very limited as i have to make these calls myself at the point of checking in; i wasted 1 and half hours with phone calls with no positive outcome. i ended up paying for both reservations (up to £550! for 3 nights). the hotel did not offer any kind of incentive (not even a drink of water) to help me sulk in! I had to pretend to my wife so our 10 year wedding anniversary will not be a miserable one. My worst experience ever.

"Not as expected"

2
User 30/07/2019

Booked this hotel as it was Best Western and have never had a problem with this chain before. Unfortunately this hotel is far below the normal standard for the chain. The hotel decor is very tired but I understand is due to be refurbished. We were given one of the rooms that had been refurbished. The room was clean and towels were white and fluffy. Plenty of storage and hospitality tray was well stocked. Breakfast was good but dining room is very cramped. Booked evening meals on two nights. Service VERY slow and you need to leave at least 2 hours if a coach party is in as they seem to have presidence. On the last evening we ate there we were at the table 35 minutes before the coach party came in and they were served and ate a 3 course meal and left before we were served our dessert. (when we managed to get a menu to order it that is).On the next to the last day we stayed we had a big storm which led to water pouring down the bedroom wall. This was eventually dealt with to my satisfaction by the Duty Manager.On the plus side I must say the staff were friendly and a few were very efficient. I would also like to say that the Receptionist Donna was very helpful and such a ray of sunshine. Would I stay again probably not as this experience has not been a good one .

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear chrissylock1 Firstly let me start by thanking you for your detailed feedback, it is always appreciated and necessary for us to better ourselves. As you are already aware we are in the midst of refurbishing our rooms with 80 of the 120 having already been completed. We then have plans to turn our attention to the public areas however as you can imagine this is a time consuming and costly project for a hotel of this size. I am glad to hear you found the room to be clean with plenty of tea and coffee making facilities. Our housekeeping department work extremely hard to ensure our guests comfort. Breakfast can get very busy in our restaurant during peak season and with the hotel running at a high occupancy rate I can understand that the restaurant will have busy periods of high traffic. We have factored this into our service and have introduced a "traffic light system" whereby we invite guests who wish to have a more tranquil breakfast to come down slightly earlier to avoid times of high footfall. We are also open from half six midweek until nine o'clock in order to allow our guests to have a leisurely breakfast. I do however understand that guests may not wish to come down earlier during their time with us at the hotel and this can be a challenge for our breakfast team. I am disappointed to hear that you did not receive the expected level of service as our restaurant team often receive high praise for their hospitality. I can assure you that it is our intention to make every guest who visits our hotel feel valued and special.I will pass this feedback on to our Senior Catering Services Manager who I am sure will take the necessary steps to provide a more efficient level of service. The recent change in weather has taken the hotel by surprise and has brought various conditional elements to light. Our maintenance team are committed to rectifying these issues however as you can appreciate it is a sizeable task to complete. I am glad to read that the Duty Manager on shift was able to deal with the problems you have encountered to a satisfactory level and thank you for your kind words regarding our hard working team. Donna certainly is a ray of sunshine receiving many compliments from our guests. Whilst I am aware that you are unlikely to return to our hotel I do hope that should you visit Southport in the future you do consider us again. Please feel free to contact myself on gm@royalclifton.co.uk or contact us direct should you wish to book again so that we can make your next experience a better one. Regards, Alistair

"Ok visit "

3
ZLBirchy1979, Aldridge, United Kingdom 30/07/2019

Stayed for 2 nights on the wettest weekend in July. Pleasant hotel. In need of modernising, which I believe they are in the process of doing. But it is a massive hotel and would imagine it would take some time to do so. We had a newly renovated room which was lovely. Huge bedroom. The space was appreciated. But the one side of the bed didn't have a bedside table, so nowhere to rest a drink or put my glasses. Because of the torrential downpours the walls were starting to get wet in the corner. Shame about thin walls too. Could hear next doors conversation like they were in our room could also hear them going to the toilet. Lots of buckets catching drips, and the staircase was saturated even with the best intentions to prevent this. The breakfast was moved to the Windsor suite, this was a lovely room but the side of the dance floor the floor was really bouncy whenever anyone walked over it. Great for dancing, but whilst eating actually made me feel seasick. Food was average. Went in the bar. Nice range of gins. We were there for the country night. Was very quiet but nice friendly entertainment. Shame it finished just after 10pm with no other music afterwards. Although entertainment was loud and we could hear it in our room. Which I guess if others could here it could cause complaints. Didn't use the spa, so can't comment on that. Reasonable stay. Was expensive for what it was. If the right price would consider staying again.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear ZLBirchy1979 Thank you dearly for providing your comments and you are correct in saying that the refurbishment process is a massive undertaking. I am glad to hear that you enjoyed your spacious room which has been renovated. If you could contact me via email I can gain further insight into which room you stayed in so that a bed side table can be put in for future guests. We have had some issues around the hotel due to heavy rain fall meaning the team had to think quickly in order to move our guests for the breakfast service. Whilst this is not ideal we believed it to be the best possible solution at the time and i thank you for your kind words regarding our Windsor Suite. I will speak to our breakfast chef regarding the quality of breakfast and again if you could contact me directly on gm@royalclifton.co.uk with some further feedback it would be greatly appreciated. I hope we will receive the pleasure of welcoming you to our hotel in the future and please do check with us directly for our latest offers and prices. regards, Alistair

"last minute gateaway"

4
katiejb, blackpool 29/07/2019

decided to just gave a couple of nights away, and picked this as tariff was very reasonable and in a good spot, central to everything, now entrance could do with a bit of a repaint first impression on arrival was not good, ( but it is an old building and we like all the character of old buildings) maybe entrance could do with a touch up and the smoking shelter at side of entrance is really not nice, our room was a fair sz plenty of space a big bay window and lots of storage with a nice large bath and shower (got to say the shower was so powerful loved it) room very clean with lots if storage and plenty of tea /coffee so was pleased with the room just woke up sum morning to a flooded bathroom as the toilet was leaking very bad, but it did get see to straightaway by the staff, and is it rained non stop on the sat there was quite a few leeks all over the hotel, actually felt sorry for the staff trying to deal with it all plus guests, no it defo would not put me off returning, staff very pleasant and a nice clean room, think that's more important when you stay at these lovley old hotels. did not try the food as we were just room only so cant comment on that

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear katiejb Thank you for taking the time to write your delightful review despite the various conditional elements you have experienced. The hotel does indeed possess character you and many others enjoy and it's prime location ensures it can be enjoyed by many people from all walks of life. I will be sure to speak with our maintenance manager to see if there are ways we can improve our entrance area as i am aware that first impressions are imperative. I'm glad the room you where given was to your satisfaction and the abundance of amenities and powerful shower have not "dampened" your experience despite the leak from the toilet. The hotel has experienced various issues due to the recent weather conditions and it has been a challenge for all the staff. Our staff do work exceptionally hard to try and ensure guests receive the best possible service. I hope we do have the pleasure of welcoming you back to our hotel in the near future. Regards, Alistair

"Nothing Exciting"

3
hellopol, Wolverhampton, United Kingdom 26/07/2019

Stayed for 2 nights in superior room with view of lake. This is a dated hotel -it is obvious by the size and age of the place it takes a lot of money to maintain it but it is showing its age even through the new coats of paint. Nice view of lake from room. Room was clean and bedding and towels clean and white. Buffet breakfast - 'continental' section was limited in choice. Traditional cooked selection - had to wait for some items to be replenished on both days we were there. Restaurant cramped. Car park on site is difficult to park in and if anyone else sticks out a few inches you can get trapped . Do not pay at machine as rate is £10 a day - go to reception and it is £5 a day for residents - this is not displayed on pay machine. Overall not really a 'luxury'experience. I was also there when pool was closed - no compensation in room price and the offer to use facilities in another location defeated the object of going to a spa hotel, they also needed you to 'pay up front' and keep receipt to be refunded . Other than the view I would not go there again.

"Friendly staff and fun evening in the bar"

4
DianeHKent, Wakefield, United Kingdom 25/07/2019

We visited this hotel to attend a stamp auction being held there. Cannot comment on the rooms as we did not stay overnight, but we appreciated the friendly staff who were working very hard to look after the guests. In particular the helpful receptionist who had just started working there, and the lovely Ashley who entertained us in the bar with a fun quiz and magic tricks. Will definitely visit again and stay next time.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear DianeHKent, Thank you for your review and very kind comments. The team really do make the hotel what it is and I am so pleased you highlighted both reception and Ashley for their efforts. They will be very delighted to be recognised. Hope to see you back again soon, next time for an overnight stay. With very best regards, Alistair

"Amazing staff more than compensate for dated accommodation"

4
937alexq, Wisborough Green, United Kingdom 25/07/2019

My friend and I stayed here for four nights on a sightseeing tour around the north-west. We were unable to park on arrival or at any point in our stay, so had to pay slightly more to park on the front - £7 for 24 hours (£5 in the hotel car park). The hotel is dated - it felt a bit like the hall accommodation we had had as students! The room and bathroom were dated but it was clean, quiet, and spacious, and the bed was comfy. We booked a triple for the two of us and were very pleased to find that the room had two bedrooms, which we weren't expecting. We liked the breakfast. It was ‘solid' and filling - fry-up plus cereals, croissants, toast, fruit, yoghurt. The tea and coffee were pretty dreadful. (As you've probably gathered, if you're into fresh, modern accommodation and crushed avocado and poached eggs for breakfast then this definitely isn't the place for you.) What I've said so far would suggest a rating of two or three stars. What makes it four stars is the staff, who were absolutely amazing. I've stayed at hotels costing £1000 a night (paid for by someone else!) and their staff don't even come close to the demeanour and quality of service we enjoyed during our stay. Every single person we spoke to was friendly and helpful - and we must have interacted with at least fifteen people during our stay - nothing was ever too much trouble. When a clip broke on the shower, for example, it was replaced about four hours later. Words don't do the staff justice; you'll just have to experience them for yourself by staying at the hotel!

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear 937alexq, Thank you for your review. The team and I really appreciate your lovely words about the service and friendliness you received during your stay. Whilst we have been around a while, we have refurbished 80 of our 120 rooms in the last 12 months, with plans to complete the remainder and public areas in due course. I'm pleased you enjoyed breakfast, but hear your comments regarding the tea and coffee and will today indulge in breakfast and sample the tea and coffee for myself to see what improvements need to be made. I really believe the team are the heart of the hotel, and its so encouraging to read your comments about their demeanour and service. And your closing line! Well I might steal it and put it in our sales literature! Thank you so much and hope to see you back again soon. With very best regards, Alistair

"Lovely stay"

4
User 24/07/2019

We'd like to congratulate the staff in the Royal Clifton who are so friendly and helpful. We stayed for the third time and each time gets better, the breakfast was excellent with lots of choice, our room although not yet refurbished was lovely and bright with comfy beds, plenty of room and spotlessly clean, so thankyou all and see you again at the beginning of August.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Karen, Thank you for your lovely comments. I am so pleased to hear you had a lovely stay and it is clear the team made all the difference. They really are the heart of the hotel, and I am delighted that you took the time to highlight their efforts. I'm delighted that you found breakfast to be excellent with a wide choice. As you are probably aware, 80 of our 120 bedrooms have now been refurbished. Next time you visit please contact me directly and I will make sure you are allocated one of those. We do like to look after our repeat guests. I also appreciate the comments about cleanliness. The housekeeping team work very hard on this, and in the hot weather we have been enjoying it is extra hard work for them, so they, as I am, will be pleased to be recognised. Thank you once again for your kind comments and look forward to seeing you in early August. Best regards, Alistair

"one night stay for concert"

4
User 24/07/2019

Been in traffic for 2 hours so pretty frazzled on arrival.Lee on reception was fantastic and upgraded us to a seafront room,sorted the overnight parking and offered to extend it the day after so we could do some sightseeing.Dinner and breakfast were really good and a room with a view.no hesitation in staying again.Many thanks Lee Dave&Elaine Lloyd

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Sherpa275522, Thanks for your kind review. I am so pleased you had a great stay and that Lee made a big difference. He will be delighted to get a personal mention too. Its great to hear you enjoyed dinner and breakfast too. I hope you managed to make the most of the sightseeing, and we look forward to seeing you again soon. With very best regards, Alistair

"Great hotel fabulous experience"

5
Stephen H, Doncaster, United Kingdom 19/07/2019

We vist every year and it gets better all the staff are great everyone in the restaurant goes out off their way to help and all have a smile on their faces. A big thanks to aga for looking after are room. Take a bow management ona great run hotel

"Getting some things right"

3
Olhgf, Clydebank 18/07/2019

We travelled to Southport to enjoy a voucher deal given as a gift. The Royal Clifton Hotel has a prime position on the Promenade overlooking the gardens. A large Victorian hotel undergoing refurbishment. Our room at the back of the hotel had been upgraded however perhaps some time ago. The room was spacious, clean and comfortable. The bathroom was also spacious and clean. Bed linen and towels were spotless. The public areas of the hotel are tired and will require significant investment to bring up to standard. Staff were friendly however seemed to lack direction / supervision. No one attending the bar - my husband waited 5 mins before someone appeared to serve him. The bar was also half filled with dirty glasses needing washed. Other guests were vocal in their displeasure! We had dinner on our first night and breakfast both mornings. Food was awful. Chicken was dry and tough. Smoked salmon had absolutely no taste. We had to ask for our wine 3 times before we got it towards the end of our meal. Breakfast choice very limited if you don't want a 'full English '. Restaurant is small and operates a traffic light system to try and manage guest numbers - a bit like queuing for school dinners and probably not as enjoyable.

"great 3 night stay"

4
User 16/07/2019

we had a good 3 night stay, the room we had was very good and clean, I have a bad back and the bed was comfy, we enjoyed our breakfast, a good variety of food, receptionists were very helpful, the pool is temporarily closed due to maintenance, we did received an email regarding the situation of the pool. A earlier post saying the fire alarm went off every hour, IT DID NOT GO OFF EVERY HOUR, due to a fault, it went off at 3.30 am the fire brigade arrived, then twice more, better that than a more serious event. we were happy with our stay and are due to return to the hotel in 2 weeks time. If people do not like old hotel buildings with character, they should go to a new hotel with no character.

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear George B, Thank you for taking the time to post your review. I am so pleased you had such a good stay and thank you for sharing it. I'm pleased we managed to make contact in advance regarding the pool closure. I'm hoping it will be up and running next week all going to plan. Fire evacuation, whilst a real inconvenience to all, was as you suggest essential and pleased it was not a real fire. I know the sounding of the alarm was a problem for many guest, and I understand the frustration, though I do much appreciate your supportive comments. Look forward to your return in a couple of weeks by which time you can make the most of all facilities. Thanks again and best regards, Alistair

"Carolle says"

5
Carolle B, Wisbech, United Kingdom 16/07/2019

The Clifton.. still very dated . But saying that we had a ball .. staff great very helpful. Place is clean . Beds are nice and comfy . Food was lush. Good base for days out . I'll go again as price perfect

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Dear Carolle B, Thank you so much for your review! Full marks is always well received. I am delighted that you found the staff great and very helpful, and the hotel to be clean and comfy. Lush food! I must find a way of working that expression into our marketing material. Chef will be delighted. And yes, our location is ideal to explore from, and we like to ensure we remain very competitive in the local market. Thanks again for your very kind comments and look forward to seeing you back again soon. Best regards, Alistair

"Ruined our mini honeymoon gift"

1
User 14/07/2019

Stayed 2 nights.noise from nearby nightclub kept us up all night,staff rude,fire alarm faulty and sounded off nearly every hour of night so no sleep,breakfast awful ,went without as tasted that bad,receptionist very rude,maid came in our room whilst in bed,decor poor,other peoples complaints not taken seriously Ruined our whole wedding gift break

gmroyalclifton, General Manager at Royal Clifton Hotel & Spa, responded to this review
Thank you for your review. I am sorry that you had such a disappointing experience, and in particular that you did not feel we were customer friendly. We pride ourselves on the teams friendly attitude which is often mentioned in these pages. We have refurbished 80 of our 120 bedrooms in the last 12 months, with the remainder in plan, along with public areas. Regrettably the fire alarm sounded in the middle of the night as you suggested. It is fully appropriate that we evacuate the building in such circumstances. The fire brigade attended within a matter of minutes and identified the problem. One of our detectors in a guest room had been activated. Fortunately it was not a real fire, however, in such circumstances in the middle of the night full evacuation is essential. After the system had been reset the same detector was activated but we were quickly able to silence each time until an engineer arrived on site to initially isolate and then replace the detector. I recognise this must have been an inconvenience, as it was for all on property, however, our guest safety is our top priority and alarm systems and evacuations form an integral part of this. Fire evacuations, fortunately, are rare, rather than occurring from time to time as you suggest, however, when it does happen we must and do respond with guest safety at the forefront of our mind. it is difficult to identify you from your review, however, if you can email me directly on gm@royalclifton.co.uk I can look to address the matter with you in person. Best regards, Alistair

"Pleasent stay"

3
Thefreckledone, Warrington, United Kingdom 20/11/2018

We stayed one Saturday night in November in room 101. The parking was good and cheaper than parking on the road. The reception staff where friendly and helpful. The room was clean and served the purpose. We did not stay much in the room as we where there for a concert. The Hotel was busy but quiet at night. A nice breakfast in the morning. The hotel is old but was clean and tidy. I would consider staying again if the price was right.

"very helpful"

4
User 18/11/2018

we stayed two nights we booked it through myhotelbreak.com .Check in was 3pm and very easy then was told were our room was which was 143 on the first floor at the back of the hotel , everything seemed fine but there is no heating what so ever so the room was cold and above the bed was some type of extractor fan that was causing a draught which kept me up most of the night ,the first night we went for eveing meal which was included for one night but there is a catch which myhotelbreak do not clarify which is you only get two courses so either a starter and meal or a meal and a pudding i had to ask the waitress what was included waited that long to get an answer had to go to the checking in desk to find out oh and i thought the bottle of sparkling water was included no £3.75 a bottle .Then the kettle goes on fritz and go for a shower to find the mixer tap is knackered so complains to the front desk and they move us to a way better room at the front of the hotel room 211 far better apart from that it was very good

"Champagne afternoon tea..."

4
frances l, Preston, United Kingdom 18/11/2018

Was given this as a present for my birthday. Food was fresh and plenty of..glass of champagne and a pot of tea. Staff were friendly and helpful. Didn't have to wait long..enjoyed.We sat in the window which was great.

"Dissatisfied & disappointed"

2
User 17/11/2018

After thorough research into nearby hotels this looked and sounded lovely. Don't be fooled. Clearly the great reviews come from people with little standards. Dirty, dated, tired, grubby, lack of staff, check in a joke, loud noises randomly late at night disturbing us from sleeping from an unknown source, plus loud music from somewhere, sewer smelling bathroom, the only thing comfy & tidy was the single bed. Room was freezing until way past 11pm but window were wide open on checking in no locks, permanent draft next to bed. Big gap above room door, Damp patches, carpet stains, moldy ceilings and much more. Will not use here again. Pricier than it deserves. Should use the money for a refurb! Damn Shame could be so much better. Old facilities in room and bathroom, pink suite surrounded by gross.

"Tired but Clean "

2
User 15/11/2018

Feels tired and in need of a overhaul. I was originally in room 244 spent my first night in there but unable to sleep at all due to noise apparently from a near by club. The room was clean and comfortable. In the second night I was moved into room 227 after raising the noise issue at reception. This was a positive experience the three young gentleman who were in reception were friendly and helpful. Second room was much better from a noise point of view. Bathroom dated but clean.

"PAUL"

5
User 12/10/2018

I wld like to commend Paul the lounge barman who is very industrious and conscientious in performance of his duties whereas the hotel itself is a little tired and in need a littleTLC in various departments

"Dance Weekend"

4
mgrichards5, Redditch, United Kingdom 04/10/2018

Our folk dance group recently spent another fantastic weekend at the Royal Clifton Hotel, ballroom is excellent, staff friendly and helpful and food excellent. Some rooms were a bit cold but the weather had changed drastically for our weekend so we took that to be the reason. One lady reported this to reception and was immediately provided with a heater so that was good.

"Goodnight"

3
alanweir023, Wirral, United Kingdom 03/10/2018

very clean room although there was talcum powder on bathroom wall and as we dont use talc can only presume it was previous guests. in twin room one mattress was 8" thick very firm and bouncy other was hardly 6" thick and deflated hotel overall is dated but the friendly helpful staff and lovely breakfast make up for room faults.

"Dancing weekend"

4
jeffandbridget, Warwick, United Kingdom 02/10/2018

Having read some of the reviews I approached my visit with some trepidation. But what a surprise. Yes maybe some repainting would be good but we found the hotel to be friendly and comfortable. The staff were welcoming and helpful and we enjoyed all the meals we had during our stay, plenty of food and well served. We would visit the hotel again.

"Lovely Hotel with Historic feel"

4
pamela h, Darwen, United Kingdom 01/10/2018

stayed a night with my sister as we had a spa day the next day on site. Very reasonable room rate with breakfast. Spacious room and bathroom. It was a lovely experience, decor was dated but clean. High ceilings and a feel of old school grandeur all around, does need a refurb, but would be easy to lose the character (and reasonable price!). Lots of character here. We had twin beds and the wall/bed lamps werent in the right place, they had obviously been designed to have a double bed between them, but it ended up with each twin bed having a wall lamp just above head height in middle of pillow. Breakfast was great, staff were friendly. Pool and Jacuzzi were nice, massages were excellent and great value, we had a facial and back/neck/shoulders and was just ace. Not as polished as some Spa locations, but really characterful place, bags of potential.

"Champagne afternoon tea"

3
mrsdickymint, Southport, United Kingdom 01/10/2018

Bought a Groupon voucher for Champagne afternoon tea. (Lanson). The afternoon tea was very good with plenty of hot tea and coffee, but we were not offered any champagne and when we queried this were given a glass of prosecco each and nice as it was it wasn't champagne ?? Would probably have gone again had we received what we had paid for but I don't like to be cheated so will give another visit a miss

"Bit tired"

3
Gail G, Durham, United Kingdom 27/09/2018

Bed and breakfast. Lovely frontage, but a bit deceiving as once inside it's quite in need of an update. Room 343 was basic, shower wasn't really that hot. TV bit small from where the bed is. Breakfast was very basic and the room a bit dull, no atmosphere. Staff very pleasant. Prob wouldn't come back here or Southport in a hurry. But was nice for a couple of days.

"A relaxing break"

4
Margaret H, Bolton, United Kingdom 26/09/2018

We really enjoyed being here. First impressions showed the carpet in reception needed some relaying but the corridors had had a make-over with new carpet and paint. Our room (304) was spacious, clean, refurbished and had a bath (as requested) The staff were friendly and attentive. The breakfasts were good.It was quite busy in the restaurants although we saw very few people moving about in the hotel itself. One big bonus for us was that our morning paper was delivered to our door.

"Never to return"

2
RevdClive, Onchan, United Kingdom 21/09/2018

The staff are fantastic- they're let down by the building I had a new refurbished room - though bed and shower where clean The furniture is ok Cracked tiles that non slip in the shower room- the plumbing is more and finish is poor the loo seat is the cheapest possible The public spaces worn tired thread bear carpet - disabled ramps are poor I would feel safe using them , I had music till early hours from building to back an there a lot road noise Food is not as good Some other chains and there was no imagination The out side and signage tatty and sums up the building .. As I said the start the safe will look after you really well

"Grand old hotel in need of TLC"

4
User 21/09/2018

Visited in September this is a very large hotel on the promenade a grand old lady The check in was excellent. The bar area is nice and very comfortable The car park is tight if you have a large car and is £5 per night. The room a front view room was large and very comfortable Breakfast is a buffet service and I am not a fan at the best of times and indeed it was very poor. The plus side being a large tea pot. This hotel is a grand old lady and it is fair to say in need of decoration restoration and TLC in parts.

"Not impressed"

2
monty2k05, Isle of Man` 20/09/2018

We made the booking via booking.com this was pretty much a last minute booking. On arrival the hotel looks very grand and the reception and bar area seem very nice. We were given a room on third floor with some great views of the lake and the sea beyond, however the room was very dated & looked in need of a good clean, the bed seemed to be tilted on a strange angle & the bathroom looks like a 70's throwback. We used the pool and spa & whilst the pool is actually very nice, along with the sauna and steam room the Jacuzzi was out of order. Also the men's changing rooms are very poor with one broken shower and dirty floors. Check-in checkout was very speedy, Breakfast at the hotel is very good and the service was speedy. There is parking at the hotel and this is charged at 5 pounds per day we never had a problem getting parked at the end of our trip this is a bonus. Overall the hotel is very dated however the location is excellent and the staff to make up for the shortcomings of the building.

"Nice little mini break"

5
User 20/09/2018

We stayed here for a couple of nights to celebrate a birthday. The hotel appeared a little dated at first, but the public areas were very comfortable and the wifi was particularly good throughout the hotel. Our room was clean, bright and spacious, with a lovely view of the lake and the coastline. The staff were friendly and the food was very good and represented exceptional value. Overall a great experience.

"VERY DISAPPOINTING!!!"

1
Nina99w, Harrogate, United Kingdom 18/09/2018

This hotel is definitely not worthy of 3 stars! We booked a 3 night stay in a SUPERIOR double room with breakfast for a special anniversary, paying £443 through Booking.com 3 months in advance. The pictures and description made the room look and sound wonderful, brightly decorated and lovely bay window with seating overlooking the coastline etc. On arrival we were given a dark, very shabby looking room in the attic with a small window in the roof which when you're seated you cannot even see out of! Cut a long story short, we spent 2 hours of our precious break looking at other rooms, none of which were decorated as the pictures. All rooms were very shabby and tired looking, wallpaper corners hanging off etc, not very inviting at all. We picked the best of the bad lot that we were offered which was a family room, not ideal. We were made to feel that we were being a huge nuisance by the rude female receptionist, but all we wanted was a nice room as per our booking. The only plus sides to this hotel are the breakfasts were good and the rest of the staff were all really pleasant and helpful. The quality of the rooms at this hotel are definitely not worth the money we paid. We were not given a discount or even an apology! I would not recommend this hotel to anyone. Avoid!

"Disorganised Lunch Date!"

2
philomena1955, wirral 14/09/2018

I went with a large group of pensioners for a pre booked three course lunch on Wednesday Sept 12th. Some of our committee visited before they booked the venue to ensure that the hotel had a suitable function room for elderly people who are not vey mobile. The hotel had a lovely room close to the entrance, with no stairs to negotiate and this room was therefore booked. We arrived at the hotel having been informed that the room would be ready for us so we could go straight in and sit down while we waited for our meal. However, when we arrived we were directed to a room at the far end of the hotel with several lots of stairs to negotiate on route! The advance party had looked at this particular room when they visited the hotel and had rejected it because of all the stairs. It was also not ready for us, leaving two coachloads of elderly people with nowhere to sit. The committee members who had booked the room complained, showing the hotel manager the booking form. The room we were supposed to be in was empty apart from tables and chairs. However the hotel would not let use that room, I don't know why, despite the fact it was the room we had booked! There was a lot of confusion, during which he manager had to get a lot of chairs from other parts of the hotel for people to sit on in the reception area. They did actually provide free tea and coffee for us all while we waited. One reason given for the mix up was that there had been a change of management, but as this is a four star hotel that simply is not good enough! After about half an hour everyone had to make their way to the unsuitable room with all the stairs to negotiate. The actual meal was very pleasant, but the bar was totally inadequate. People had to queue for their own drinks, whereas in any other hotel I have dined in the bar has had staff to take our order and deliver the drinks to our tables .On this occasion the bar only had one barman, and the bar was poorly stocked. The beer that one of my friends wanted was not available, there was no tonic water behind the bar, there was only one flavour of squash on offer for people wanting soft drinks, and there was no Shiraz wine available for me. There was no pink gin either, which is very popular at the moment. I felt very sorry for the waitresses , as they worked very hard to alleviate problems not of their making, and were very pleasant as they served us. However, the initial disgraceful mix up was a dreadful state of affair for a four star hotel which is part of a national hotel chain. I will not be recommending it to anybody, and will be telling all my friends and acquaintances of our appalling experience!

"Awful Experience and a Sleepless Night"

1
McRoar, Manchester, United Kingdom 12/09/2018

I stayed at the Royal Clifton on a Saturday night with my elderly grandmother as we were attending a family wedding. I had requested a disabled room and was very disappointed. The room was very dated, with stains on the carpet and ceilings. The bathroom was supposed to be disabled friendly, however the large step into the shower meant that my grandmother couldn't use it. We had a triple room allocated. The beds were extremely uncomfortable (you could feel the springs when you lay down) and the linen provided was inadequate for how cold the room was. The main issue was the noise levels. The ground floor, disabled access rooms are situated between the main function rooms of the hotel. On the evening we stayed, there were two weddings, so music was blaring until the early hours of the morning, coupled with drunken shouting/ arguments in the corridor outside. The icing on the cake was a fire alarm at 3am. No issue with having to evacuate, however, the process for evacuation was really poorly handled by the hotel staff. There were no provisions in place to ensure the safety of their vulnerable guests or support with helping disabled guests evacuating through a disabled friendly exit. This left my grandmother feeling very scared and unable to sleep after the events of the fire evacuation unfolded. Neither my grandmother or I managed any sleep that night. Coupled with this, the breakfast was awful, having to ask on a number of occasions for tea and coffee, both of which were poor quality. The night time experience spoilt what should have been a really special day of family celebrations.

"Great stay again"

5
jemmawall65, Cardiff, United Kingdom 06/09/2018

This was the second time i've stayed here. Both times were a well deserved night away from the kids for a bit of 'us' time. Both times we've thoroughly enjoyed our stay. The hotel is in a great spot. Food in the restaurant is always first class.

"Disabled un-friendly!"

1
_carole_macartney, Edinburgh, United Kingdom 05/09/2018

This hotel is in serious need of being brought in to the 21st century. The room was poorly maintained (beermat holding the broken vanity unit closed!), stains on carpet and paintwork chipped etc. We booked a supposedly accessible room, by phone, to ensure they were clear of my needs as I am a wheelchair user- the only adaptation was a grab rail in the shower. A shower seat was provided on request. The door way in to the bathroom was unable to accommodate my zimmer frame never mind the wheelchair. The bathroom door was eventually removed to give just enough room for the frame. We lost 2 days of our holiday trying to get all this sorted out, and leaving to return home a day early. It was a very distressing, humiliating experience- all of which does not help my health condition.

"Lovely stay"

5
Jhamm21, Birmingham, United Kingdom 05/09/2018

Recently enjoyed a trip here for my friends birthday the reception staff on check in we're friendly and extremely welcoming. The room was clean and had a great view of the promenade, and the restaurant the food was fantastic and the staff were great. It was a perfect birthday treat and wewill definitely be returning!

"How many staff does it take to change a lightbulb?"

1
Z4474LAdaniela, Reading, United Kingdom 03/09/2018

The hotel is clearly in need of some investment as its very dated and just rundown in places. Combine that with a room that has almost as many blown light bulbs as it does working ones and you are left feeling that Best Western as a company do not want to invest in improving the hotel and the staff don't care enough to maintain a basic standard for guests.

"Disgusting rotten hotel "

1
Alison C, Sittingbourne, United Kingdom 03/09/2018

Wish I could give this 1 star. The whole place needs shutting down and being renovated. It is tired and dated throughout. Horror hotel, decor in room was shocking, filthy rotten carpets, wall paper hanging off , stains and splatters up all walls and surfaces, rotten windows unable to shut, cold breakfast- and staff don't seem to be trained or know what's going on, spa area smelly and dated and jacuzzi dirty and foaming as needs chemicals, noisy at night as windows need replacing, unable to turn of heater in bathroom so room over heating , cold showers with no pressure it was like a trickle. The fire alarm going off in night and staff didn't know what on earth to do,; hundreds of guests wandering around at 1 pm at night including elderly and babies and staff found it funny and laughing, the only good thing was location.

"2 night break"

3
KLF1062517, Halifax, United Kingdom 30/08/2018

To be honest we were a bit apprehensive about staying here after reading some of the reviews but we need not have worried. We had a very pleasant stay, the room although small was clean, comfortable and everything worked. Staff were lovely and the breakfast was good.

"Bank holiday weekend trip"

4
User 30/08/2018

My friend & myself spent the weekend here over the August bank holiday after a disastrous start to our break with another company we found this hotel last minute. Nice clean rooms, friendly staff. Very hard to get around with luggage tho.. even with lifts . Our room was second floor but with two lifts at different ends of the building we still had to drag luggage up & down stairs. The food was ok and location was good but quite overpriced for the standards of both the hotel & the facilities it offered. Dinning room/restaurant Gym , sauna, pool & changing rooms were all tired and dated. Could do with an overhaul . We were however grateful for finding somewhere reasonably decent after our first dreadful experience.

"Stunning location and Victorian charm"

5
lb54516, Huddersfield, United Kingdom 27/08/2018

We were given a junior suite, a pleasant surprise, with a gardens view. Lovely bedroom and lounge. Bathroom from the 70s, pink with a spa corner bath. Dated but Ok. Loved the lounge bar and dining room. Superb staff. Good pool.

"terrible"

1
lindagillie63, Crieff, United Kingdom 27/08/2018

terrible quality off hotel booked suite with sea view on arrival not available spa area unclean staff very untidy overall appearance not up to standard overall very substandard bedroom windows recently painted unable to open possible health and safety issue

"A brilliant trip rectified"

4
User 24/08/2018

Me and my son had a complimentary stay kindly given to us from the professional staff. Our first stay wasn't great, but we contacted the hotel and they offered a complimentary stay as compensation, so when we stayed again they did everything to rectify the initial problems. We had a more modern refurbished room than last time which was really much nicer and we used the spa which was nice, we had (paid for) a lovely evening meal in the restaurant and we had rump steaks which were absolutely gorgeous, best steak I've had in a long time and my 11 year old son agreed. Very juicy and tender cooked as we liked to perfection. We we served by a lovely waiter called Keiron who was incredibly friendly and helpful to us. I will definitely be going back. The staff are so nice and friendly and make you feel well looked after. The breakfast in the morning was yummy, had so much too choose from and we saw the lovely Jessica again who was really friendly again and chatted to us. Excellent service and we will definitely go back again. Thanks all for a great enjoyable stay :-)

"Good time in Southport "

5
sneady1, Stoke-on-Trent, United Kingdom 24/08/2018

The stay was a quickly arranged short break just to get away for a short while. The hotel is a classic old hotel which still has a lot of old fashioned charm. The staff were amazing. Some of the most friendly and well trained we have encountered in some time. The hotel spa is well equipped but like the rest of the hotel is a little tired. In places a simple lick of paint would help. The room was lovely but it was a touch overly hot with no aircon. Food and breakfast was good quality and again served by well trained and very polite/friendly staff.

"Expensive Drinks no atmosphere "

3
Edwin T, Telford, United Kingdom 23/08/2018

Popped into the Pavillion Bar as a non-resident for a drink because it looks good from outside and offers seating with a view Unfortunately the drinks were expensive compared to most bars in town and there was zero atmosphere, some music was playing but it kept cutting out and we didn't hear any complete track Very quiet, lack of choice at the bar and little customer focus

"Disappointing."

2
User 23/08/2018

Room clean, the issue was the bed it was so hard it was impossible to get a good night sleep the room was also extremely hot but if you had the window open the loud music was still going until about 4am. Emergency light on all night that lit up the room. I have stayed here before and left a good review, if I am being honest if this was my first stay I would have never returned. They now charge £5 per 24hours for the car park which is disappointing as we were not aware of this as when we staying in July it was free.

"Southport Visit"

4
shem56, blackpool 23/08/2018

My husband and I received a free voucher to stay at this hotel from Arnold Clark Car Sales when we had a test drive in a car back in April. After reading some of the poor reviews we were not expecting much for our accommodation but we gave it a go. My goodness me what a pleasant surprise we had. We were given an early check in and stayed in Room 3501. The room was lovely, very modern, clean, loads of storage and a lovely shower room. It could not have been better. We would definitely stay here again at the right price.

"Wedding"

5
User 09/08/2018

We had our wedding reception here at the end of July and the day was amazing. The staff were very attentative, friendly and helpful throughout the day and all the guests commented on how well the day went. There were a few hiccups in the planning stages with various events co- ordinators who were unaware of what we asked for and different departments not sharing informatio but everything came together on the day. We had a 3 course wedding breakfast and bbq in the evening which all the guests enjoyed and commented on how delicious it was. We stayed over in the bridal suite and guests booked a further 14 rooms which were all clean.

"Large room but old fashioned"

3
seniortravelers707, Oxfordshire, United Kingdom 08/08/2018

This was our first visit to Southport and we hoped that the hoel was close to the sea. It was located on the promenade but due to the reclaiming of land it was a distance from the sand The junior suite was large but old fashioned. The TV was small and difficult to view. Breakfast was basic not a great deal of choice. Fortunately there are a number of restaurants close to the hotel.

"Needs Improvement "

3
User 07/08/2018

We booked this hotel on a voucher. The good points were, the room was a nice size with a view of the promenade. The bed was comfortable and the temperature pleasant. Room 123. The breakfast buffet offered a good selection of hot and cold food. We got parking. The bad points outnumber the good. On arrival there were three receptionists on duty, none of whom shared any interest in their guests checking in. Not a smile from any of them. Even though the room was a decent size it was shabby. There was a badly stained damp patch above the shower, the hairdryer fell apart the first time it was used. Maintenance took away the shower head for disinfecting on the second day. Not told, no proper explanation given ( it was to get rid of calcification) until later. We didn't get any disturbance from outside but we did from the creaking floorboards whenever anybody walked past. I'm just grateful that there wasn't too many people around where our room was situated. The toaster in the restaurant was useless, the bread went through three times before it did anything more than warm up bread. The hotel is badly in need of a lot of renovation. It needs to close for a year and everything needs work. The back of the hotel looks shocking. More like a disused factory rather than a hotel. It's a shame that Best Western have allowed to let this hotel fall into neglect.

"Suprised"

5
jack19892018, Ormskirk, United Kingdom 07/08/2018

My room was not was what i was expecting but thanks to Jess behind the bar and Kieron in the restaurant made my stay special... Kieron was very knowledgable about the wine's and food, what make my choise easy for me. Jess was very helpfull in giving me directions about Southport. I will definetly be back...Thank you for making my stay special

"Staying at the Clifton"

5
googles100, Liverpool, United Kingdom 07/08/2018

Booked a junior suite. But when we arrived we where put in a stuffy room at the back with no view and no "executive" Extras as promised in the hotel blurb. We complained to the receptionist and where moved to a top floor front facing suite, panoramic views, two t.v.s and all the trimmings we wanted. Problems quickly solved by a willing member of staff.

"Short break "

3
User 03/08/2018

Five days four nights bed and breakfast with 2 year old booked through booking . Com asked for a cot on the booking , on arrival was not in our room but rectified , bedroom phone didn't work we reported it nothing done cot arrived absolutely disgusting so another trip to reception apologized sent us another base equally as bad manager arrived apologetic bought us another cot explained they had no more bases so cleaned it . Next morning arrived down for breakfast after letter pushed under door saying we were not booked in for breakfast another trip to reception every morning same not Booked it clearly stated on my conformation with booking .com we had .Room pretty clean some days at least one morning no toilet roll !!! All in all communication needed from the royal Clifton to sort these problems with booking .com and need to invest in some new cots that were disgusting !!!

"A relic from a bygone era"

2
passion8aboutservice, England, United Kingdom 31/07/2018

Oh dear. What a mixed bag. This hotel has a prime location but generally fails to capitalise on it. It has a great history and tries to show some of it in a kind of museum area but never really knows whether it is an old hotel trying to stay old, or an old hotel trying to get modern. Clearly some like it the way it is and I guess it will appeal to older folk (like me), but if you expect a nice hotel with good decor, clean rooms and pool and a nice restaurant, then it generally disappoints on most fronts. What looks like a fairly recently renovated Swimming Pool and Gym is filthy and smelly, the jacuzzi and steam room didn't work and the pool water was cloudy. I certainly would not advise anyone to book this for a Spa weekend. The 30 minute check list in the mens changing room had only been filled in twice all day! This is down to poor management. Our room was a huge room with a sea view (though the sea at Southport is a long way away!) with only really decor and carpet to complain about, which given the hotel is an old one, we were fairly happy to accept. Floorboards creaking, and no air con was what we expected and wanted, so no surprises. We didn't expect the old style room keys with the room number sellotaped to the key fob. How professional - Not. Car parking is controlled by that dreadful company Parking Eye. Don't try to chance it. They will have you! £5 per night for parking annoys me in hotels such as this. Nearby car parks or on-street parking is dearer though, so add at least the fiver to your budget, as the hotel car park is very limited on space. We had an inclusive dinner on the first night in the restaurant. A good cheeseboard and 4 choices of main course. Tiny Pate but the salad and toast was plentiful. Salmon was good. Shame they had run out of Port. Service was a bit hit and miss as they forgot us. Very apologetic but you would have thought they would have done something like offered us a complimentary dessert. Wine is expensive and the staff just plonk it on the table or pour it anyway, with no invitation to taste it. Restaurant decor is tired and looks like they used lights left over from my local Pizza Hut - very sixties. Generally the staff were friendly. Breakfast was basic but good and quite busy. One waiter - the man with the Pony Tail - stood out as excellent. I suspect many people were on a pre-paid deal via Buyagift, as we were. In itself that is quite telling as it says they cannot fill the hotel without doing deals. What is really disappointing for a grand old lady like this hotel should be is that the hotel really seems to be being run down with minimal spend on decor or refurbishment and the lack of responses from management to the TripAdvisor reviews suggest they are not really interested. With the right management, staff training and investment this hotel could be superb. A lick of paint, some modernisation of rooms and essential maintenance such as stopping leaks and fixing flaking wall paint and paper, plus a deep clean of the Spa would soon sort it. Staff need some training and they would be great as they are friendly but need to be proud of what they have and take pride in their jobs. First they need something to be proud of though. With the current management / ownership, I suspect it will get further run into the ground and probably get converted into flats as there are so many other hotels in the area. Where is 'the Hotel Inspector' when you need her?

"Decent "

4
SWC1809, Kuala Lumpur, Malaysia 31/07/2018

The room was large and clean, bathroom large but a little dated. Location was great and breakfast was also pretty good value! The biggest negative was the service at check in - because there was a wedding occurring it seemed that we didn't really matter when we tried to check in. It also took them ages to confirm that we had prepaid for breakfast and they just seemed generally uninterested. Otherwise it was fine for the price!

"Not the best"

3
Bb11LancsDiana, bb11 lancs 31/07/2018

Spent two nights here and wasn't impressed. We were sure we booked a superior family room but was given a standard room with a pull out bed for the second child.our room was small and looked out onto a brick wall. The place could do with a little TLC. All the staff were lovely and friendly and the swimming pool was a great place to go after a day out. The food was very nice too. Overall we were a little disappointed with our room but didn't let it spoil our break.

"Lovely stay"

4
ValandDougie, Clydebank, United Kingdom 31/07/2018

We had a really enjoyable 2 days here, the room 218 was very big and spacious bed and pillows super comfy and clean. Plenty of storage space. Bathroom could do with a bit of updating and shower and bath situation sorted, shower never had enough pressure so not much water coming out and It took 10 mins to run the bath.staff where lovely and very helpful. We had dinner on The first night and it was very good and it was no problem to change the sauce on my gammon. Breakfast was buffet style and really good and food always being replenished.spa needs to be updated and when we where in the jacuzzi was baltic freezing. Had to pay for parking which I didn't realise but maybe never read the smallprint. £5 for 24 hours if staying at hotel.some really nice old fashioned features around hotel that should definitely stay in all had a great stay and would return again.

"Faulty towers!"

1
User 25/07/2018

We visited for 2 nights. The first room was dark with one stained glass window that didn't open. No working air con, tv or phone. It was boiling! That evening they moved us to another room that was over the conservatory so a fan came on outside every 15mins and there were no curtains but at least the window opened. I woke in the morning to find my pillow had a huge mud footprint on it I hadn't seen. Moved to a suite the next night that had been poorly refurbished. The bathroom stank of poo because it was at the top of the building. The swimming pool should have been shut because you couldn't see the bottom it was too cloudy and the chlorine was far too high! I'm a swimming teacher so I know. I told the staff and they said oh yes we know it should! No change and open both days. Trinity the receptionist was however brilliant doing a hard job amongst loads of complaints!

"DONT BOTHER"

1
CHRIS176, MANCHESTER 25/07/2018

absoloutey fuming-my daughter booked a 3 night stay at this hotel purely for the pool facility as a special treat for my 10 year old grandaughter-the pool advertises opening from 7am till 9 pm-after changing into her swimming costume and arriving at pool,was told it was closed for the day(this was 10.30 am)-the lift is out of order,and not only is the pool closed again today,a note has now come under the door saying from 10.30 there will be no washing facilities as the water will be turned off!!!hotel and spa?i dont think so...

"Very disappointing 1 star"

1
User 24/07/2018

Stayed here for 2 nights. The entire hotel looked dated, paint flaking, threadbare carpets and tatty furniture. Although a table was booked for diner was advised that the wait would be over 40 mins so asked to come back later. Much the same at breakfast long queue to be seated, ran out of plates and bowls. Food was nice but the service wasn't so great. The room was on the 3rd floor with lifts which only went to the second... The light fitting was hanging by the wires and wasn't secured to the ceiling. Not all the lights in the room worked and the electric plug socket was missing a screw which which made it unsafe I'm sure. My next visit will be to the premier inn, if this hotel has 4 stars then I would suggest the premier inn has 10!

"Parking fine whilst at a funeral"

1
jamesdleslie, London, United Kingdom 24/07/2018

Despite 5 family members staying at this hotel and the wake for circa 50 people being held there, I parked for 20 mins to collect the deceased sister and was given a parking ticket. The hotel have asked the parking company (outsourced) to refund the fine and after several months of calls and emails I have had no refund. Very poor service at a clearly extremely stressful time.

"Superb Value"

5
Philip K, Croft, Cheshire 24/07/2018

We have stayed at this hotel on a number of previous occasions. On this trip we again had an excellent room and a great breakfast. Staff are always very pleasant and helpful. Its always a bonus when you can park at the hotel you are staying at which is not always the case in Southport.

"Faded glory!"

3
Samatnumber61, Derbyshire, United Kingdom 20/07/2018

The hotel was clean and comfortable and the staff were pleasant, but it was a little 'faded glory' in terms of decor etc. The pool and spa could do with a refurb. Having said all that, we had a pleasant staff with lovely views over the prom., and the breakfast was fine. I'd stay there again.

"Family break"

3
User 20/07/2018

This hotel is very misleading in the write up..menu did not change for the 3 nights ( fill up on a good breakfast )took my elderly parents one of which has a mobility scooter spa and pool is very difficult to access with this and has large step's also they don't tell you that these are shared with schools and club's so you are ltd to a quiet swim.. some of the staff are welcoming but there is a lack of communication between them..is in desperate need of a cash injection..

"Relaxing couple of days"

4
melanat, Lancaster 19/07/2018

Good location on promenade, so near sea and also near Lord Street. Older hotel with character. Excellent service and friendly staff.Breakfast plentiful and good. In site parking at £5 per night . Room was a good size and bed comfortable. All very clean. Carpet a little worn and overall could do with a makeover. Very warm and one window opened, however fans available at reception. Nice bar area. Enjoyable couple of days.

"Two night Stay"

3
Heatherf2710, Nottingham, United Kingdom 18/07/2018

Smallish room , side view of a car park . Shower was only luke warm and not much more than a trickle. Buffet Breakfast was of a very good standard with good service. No one on reception in the Leisure centre , had to help ourselves to towels, lockers dont lock, all though quite clear in documentation the pool was closed at 4 for swimming lessons . Hotel in a good location.

"Lovely stay."

4
philjlongson, Preston, United Kingdom 17/07/2018

Nice hotel in a good location.Our room was on the second floor towards the back of the hotel. The room a nice size, clean & had eveything we needed. Bathroom clean & modernized. The staff seemed friendly. The pool area is okay, nothing to shout about really. Would recommend staying here though.

"A few days away southport"

5
User 13/07/2018

We managed to park the car on the hotels car park. It's not huge but u can park on the roadside if u can't get on the car park. There is a charge of £5 per day. Which is annoying but it is happening everywhere today. Our room was very clean. We had a sea view and it was lively big room. We couldn't fault it at all. We thoroughly enjoyed the pool, spa sauna and steam room. We felt we had good value for money. We did not have breakfast so can't comment on what it's like. The location of the hotel is excellent as it's just in front of Lord street. Ideal for shops , ocean plaza, marine lake and pleasureland. All within walking distance. We will be returning as we have done over the last twenty years! We found the staff on reception friendly and helpful and the young man on the bar also the same. Looking forward to coming back.

"A room from hell"

1
Rhys M, County Durham, United Kingdom 12/07/2018

What do you expect from a hotel? A nice stay? A good sleep? A nice place to be? Cleanliness? We experienced nothing of this here because we had this utter state of a room given to us! Who on Earth is going to stay in a hotel room that is infested with mould and damp? It was such a shock to walk into a room and this be the first thing you notice! We went down to reception to tell them about the problem and they said they were unaware of this and would send someone up to see, but they wouldn't have another room to change us into. We waited for about 30 minutes and no one came to see us, so we went back downstairs and simply told them we wouldn't be staying in the hotel. They didn't offer an apology or anything else and just watched us leave. Though emailing we managed to get reimbursed for the room and having to pay to stay in another hotel as we had travel for 3 hours to get there, so I can't have any complaints about that. But I am absolutely bewildered that this hasn't been noticed or dealt with by the hotel! To top the room off, obviously it's hard to say for sure because we didn't sleep in it, but there was an immensely noisy generator outside the window which wasn't just white noice, it was like having a powerful motorbike revving constantly outside and would have caused massive issues with sleep.

"Good but could be better"

3
vintageATCO, Luton, United Kingdom 11/07/2018

Stayed for four nights whilst working at the Airshow. It was OK but you have the feeling it is all a bit oldy worldy. I gather rooms and bathrooms are being refurbished. My room was nice enough with a view over the promenade and front. The shower could do with more umph. Breakfast was good. Can't comment on value as I wasn't paying but be aware that parking is charged for here, £10 per 24 hours. I didn't pay that either.

"Like faulty towers"

1
countrybumpkin64, lancashire 10/07/2018

The hotel has huge potential but the staff are miserable overworked and underpaid and it certainly isn't value for money. Such a shame because the hotel could be lovely if the management team could run it properly. Won't be staying again and the changing rooms for the pool area are miserable and unsanitary.

"Air show "

3
User 09/07/2018

Was originally booked in at the crown in apartments round the corner...booked in early March then told 4 days before booking that it was no longer available due to unforeseen circumstances. ....they did offer us 2 hotels and the best Western seemed the best option. ..did get charged for parking £5 which is a joke when others offer it in with price....did there best to sort things out for us and got a fairly large room with sea view. ..was impressed with how pleasent the room was ..... Got discounted breakfast next morning ....would say this ..... After checking prices online for next year....it is pricey. ...even if you have to pay for parking and get a discounted breakfast. ...but it was OK for a couple days ....might look at premier Inn on beach front ...but worth a look

"Hotel in meltdown"

3
Ronnie M, halifax in england 05/07/2018

We stayed here on Sunday 1st July 2018 as i was taking part in the Southport Half Marathon. We arrived early so we could do this and was met with a lovely friendly lady on reception, who took our car reg for the car park which there is a fee for. We could check in from 3pm, we got back to the hotel after the run approx 2pm and had to wait another hour to check in. When 3pm came along there was a long line of people waiting to check in and eventually we got checked in approx 4.30 pm...am sure if i checked out an hour and a half late i would be met with a charge of some description!! We had to change rooms as the one we was originally put in the windows wouldn't open and it was one of the hottest days of the year. The room itself was adequate, the hotel itself was lovely, with really great views over the promenade. At night time sleep was at a premium as there appeared to be some function on in the bar, with loud music until 1am i believe. Breakfast the following morning was absolutely unbelievable, with there being no plates, no bowls, no room for people, very few staff to assist...people having to again queue for a table...it was more like a scene from faulty towers. The spa area was first class the staff that work in there were also first class. I have to say i would like to stay at this place again, but its clear to myself that it is run on a shoestring for mass profit, with very little staff doing alot of peoples work, and the staff look exhausted. This is very clear to see and unless it changes soon, i can only see this place heading in one direction and that isnt upwards. Lovely venue, ideal location, amazing seaside resort...let down by poor management.

"One night stay"

3
DodgetheViper, Telford, United Kingdom 05/07/2018

The hotel is located on the promenade overlooking the miniature railway with the sea in the distance. There is on site parking but it's limited if the hotel is busy so you won't always get a space, you will also find as a resident you are charged £5 a day to park. The rooms are clean but a little dated as you might expect in this older hotel. On the hot day we stayed the bedroom was very warm with no air conditioning. We found the the shower difficult to adjust for temperatures you get very hot or cold! If you have a room on the third floor beware it's in the roof with sloping ceilings you could bump your head. The main bar was busy but for a hotel prices were reasonable. Breakfast is buffet style and whilst not quite matching some of the bigger hotels in choice still had enough to offer. The big plus this hotel has is its location so if that's important to you stay here if you want something to a higher modern standard then shop around.

"Room only "

1
paulynny, leeds 02/07/2018

When I say room only that is literally what we got . Stayed the previous night in a lovely b and b in Lancashire costing £70 which provided a fan to combat the heat . We had complimentary water supplied in the room and various biscuits to enjoy a hot drink with . In the morning we had a choice of English or continental breakfast and had a nice friendly chat with the owners . At the Royal Clifton we was met by miserable staff ... we was told that the room was £169 for the night EXCLUDING breakfast .....in the basic room ( no.205 ) we found that there was no air con or fan to combat the heat ....the windows were chocked so you couldn't open them more than 1.5 inches ...no iron or hair dryer ...We decided to get a shower but found the shower floor to be a deathtrap .Unbelievably slippy and dangerous. On our way out we went to complain and ask for the use of a fan but nobody manned the desk for 5 minutes so I decided to leave it . We went out to enjoy Southport which we did and when we returned to the room I rang reception to ask for a fan and was told that there wasn't any . I asked if somebody could come and remove the blocks so we could open the windows more and the lady said she would send someone up . We left on Sunday morning and no one came by the time we checked out . To add insult to injury we had to pay £5 for the pleasure of parking in their car park . When the receptionist said it would be £169 room only she wasn't kidding because nothing else was provided .

"Daughter's wedding"

1
LynCranham, Liverpool, United Kingdom 02/07/2018

My daughter boomed her wedding nearly a year ago with the wedding coordinator Lana who was great. Said bar at night was just for us and lounge area closed to public. Lana left around January and went downhill from there . The new wedding coordinator doesn't work weekends so that's a joke. Guests did a lot of organising and complaining behind scenes my daughter knew nothing about. Wedding breakfast tables not set up with name cards and favours. When bridesmaid asked they said they were told brides doing them themselves. Come on Best Western in the real world what bride does this after going thru a major hotel chain with a supposed wedding coordinator. So guests had to do tables. Candy cart she paid for given to other wedding and they got one in after many complaints. Chair cover people called from family BBQ as hotel said they never got enough. No they never ordered enough. Lots of things went wrong this hotel is a joke

"Spa & sun ??"

5
Jackie D, Liverpool, United Kingdom 01/07/2018

We booked here on a wowcher deal and it was worth every penny. Although the hotel and spa are dated the staff and afternoon tea made up for this. We sat in the sun while waiting for our treatments. I had the back massage and shellac. Both staff members who performed the treatments were lovely and friendly who couldn't do enough. Afternoon tea was amazing with a mix of sandwiches, cakes, scones and presecco and tea. We were seated in the conservatory and although it was a hot day there was a lovely breeze coming through the open doors. Again staff were very friendly and attentive. If booking spa look past the decor it's not staff fault it need updating. Thank you all for a lovely day!!

"Disappointing"

1
User 22/06/2018

Unfriendly receptionist on arrival, dirty carpet in bedroom, damaged duvet cover, bad quality towels and only 1 bedside light. Could be a beautiful but seriously needs attention and redecoration. Also breakfast and coffee very low standard.

"Dirty and desperately in need of attention "

1
User 21/06/2018

First things first, I'm not saying anything here that I didn't say to reception staff at the time because that's only fair so there's nothing underhand about this review. Front facing double room that was filthy, desperately out of date and shouldn't be priced anywhere near the £137 we paid for the night. View would have been fantastic if the windows had been clean enough to see out (filthy inside and out), dirty carpets, shabby ripped furniture, tired old beds and marked walls and wallpaper. The walk to the room, along the corridor, is enough to show you the state of this hotel. Don't take my word for it, you don't need to book a room to walk up the stairs along the first floor. Think 'The Shining' , but without the janitor to keep the place up to scratch. Don't be fooled by the pics of refurbished rooms. I'm sure they're lovely but if you don't get one you're in for a shock. I don't mind an older room in need of help as long as it's clean. No excuse for filth. And if they're refurbishing what happened to the restaurant/breakfast room? Surely you'd start with a main/central space. This hotel seriously left me depressed. And the proof of my report lies in the fact that I have a refund in my pocket and that wouldn't happen without reason! One last thing, I stay away all the time and I'm happy as long as its clean and tidy as my own home (I've been in two more hotels in the two weeks since), so I feel I have a common sense grip on what to expect. This place was not for us. I'll head to the Premier Inn across the way next time. At least I'll know what to expect.

"Nice staff poorly maintained hotel"

2
User 21/06/2018

All I can say the reception staff haven't got a clue how bad floor one is. The plaster is blown and damp etc. We were given room 115 which hasn't been updated since the 80s stained bath generally grotty. Then complained and got room 210 which looks clean but under the bed covers the beds are really old the furniture edges are delaminating the lamp shades are cracked and damaged . The second floor is clean and updated. If you walk to the spa pool area. On the ground floor the corridors needs updating. The staff are good the food is good. I love the architecture of the past but that's not enough to make up the high price low quality. I've stayed in the remarder and premier inn etc. At Southport I'd give this a miss and book premier inn. (all the pictures are the second floor the good one!)

"Lovely old building"

4
anitac153, Manchester, United Kingdom 21/06/2018

Had a lick of paint, new carpets, re-vamp of bathroom but still keeping it's nostalgic feel about it, brilliant for us??. Loads of coffee and milk which sometimes you have to fight for, great. Spacious rooms, plenty of hangers.

"Shabby & run down, they even charge for parking."

2
User 18/06/2018

I will start with the positives, friendly staff, good location, there it ends. We paid nearly £200 for a 2 night stay, then to our surprise, was CHARGED FOR PARKING. The hotel as still got some of it's old character, which we like but overall the place is run down and shabby, our room was a shoe box, and very hot, it would be unbearable on a hot day. Someone ha painted bathroom door, paint was all over the tiles, and the electric towel rail had bare wires showing, very disappointed with hotel, would not stay here again, b&b's in area are better, and they include breakfast.

"Room 105 - Beware of the Bathroom"

1
User 06/06/2018

Stayed in room 105 on what should have been a 2 night stay but turned into a one night stay. Room was very pleasant but the beds were dreadful. These need replacing now rather than in some future refurbishment. I went for a shower in the morning only to find what appeared (and smelled) to be raw sewage coming out of the bath plug hole.The building is old so there will be occasional problems with things like plumbing. However, when I reported the issue to reception it merited a "we'll tell Housekeeping". I would have thought human excrement emerging from the bath plug hole might have been dealt with a little more urgently. We were moved to room 6 which is in a very tired and distressed state. The beds are worse than those in room 105. Good points - breakfast was very nice and, on asking, we were refunded £5 for unused parking. Bad points - Room 105 and Room 6. Staff are very pleasant but do not seem able to deal with problems. We have stayed several times in the Royal Clifton before. Sadly we shall not be staying there again.

"Pleasantly surprised"

4
SouthCerney, Market Harborough, United Kingdom 05/06/2018

Limited parking, and long cars may struggle. Friendly, polite staff, room ready by check-in time and, at a discounted rate, was FAR better than we had expected - large, clean and well appointed. No sea view (but at the price I did not expect that) but offers of discounted rates in the restaurant

"Wedding was amazing here"

4
User 04/06/2018

My daughter had her wedding reception at this hotel last Tuesday and I can honestly say it was amazing. The staff were brilliant, the balmoral suite looked beautiful and the food was just perfect. We were very lucky with the weather and enjoyed the courtyard for our drinks reception. Our rooms were lovely and had recently been refurbished. Breakfast was delicious and plentiful the next morning. Would highly recommend using this hotel for your wedding. We were given breakfast in the bridal suite on the morning of the wedding and nothing was too much troubl. Well done the Royal Clifton for making our day so memorable.

"Oh dear"

1
Dee831c, Scotland, United Kingdom 04/06/2018

Stayed here Friday and Saturday nights. Beds are diabolical. My husband and I both suffered very painful joints in these beds they are so old and hard. Paint had been dripped into the bath but no one thought to clean it off. The sink in the bathroom had the hot and cold taps on the wrong way round, and housekeeping hadn't thought to clean round the outside of the bowl (only inside the bowl).No toilet brush was evident. I drew a smiley face in the dust on the glass shelf in the bedroom (perhaps housekeeping will see it).One of the top drawers hadn't been emptied and a previous client had left empty wrappers of plasters in it. We had very little sleep because of the music and base coming from what we assume was a nearby nightclub. We were NOT alone in this! In the bar, I asked for a green tea. I was duly given peach tea.( it did however come from a green coloured plastic outer bag). Breakfast is charged at £9 per person. We chose not to eat here. We went round the corner to Weatherspoons and had scrambled egg and toast with coffee for four people for £10 all in! Very nice it was too. I cannot recommend this very tired uncomfortable hotel. Southport on the other hand does have a lot going for it.

"Fantastic stay from start to finsih we will definately be returning again soon!"

5
Fozzy45, Warrington, United Kingdom 01/06/2018

Stayed here whilst visiting family, staff were fantastic and could not do enough for you. The dining room needs a good refurbishment but do not let that put you off, both our evening meal and breakfest was excellant.

"miserable staff ,also needs updating dirty pool "

2
Maureen C, Wirral, United Kingdom 01/06/2018

we have visited the Royal Cliffton many times over the years and it had always been pleasant however this last visit was dreadful we had booked for a spa and this was at Portland hall and we found out there we were booked into the Royal Cliffton for the night .They seem to do deals together we arrived and were not greeted by the reception ,I said good afternoon ,the receptionist never smiled ,just asked my name then handed the key I had to go back to reception to explain I booked a twin room .fair enough we were moved The room smelt as the drain was right outside the window and looked like it had been leaking for a long time the constant drip and water flushing was annoying We went to the pool and the changing rooms were so dirty you had to walk through the gym as there was building work getting done although no one was there The pool looked like it had not been cleaned in years The hotel was very noisy with what sounded like a stag do ,it was definitely men shouting and carrying on at 3am also outside upon departure I said good morning I'm just handing the key in the young girl never spoke or asked if we had a good stay dreadful customer service no wonder the Royal Cliffon gets a bad press I will without a doubt never book here The whole place needs a revamp and training in customer care

"Great hotel"

4
User 01/06/2018

Right on the seafront, staff very welcoming, breakfast could be better, room clean and liked the view from window, great few days plenty to do in southport, bar at night very comfortable and can also sit in conservatory

"Far better than some reviews would suggest!"

4
DartfordLynn, Dartford 27/05/2018

Booked through Expedia, my partner and I stayed three nights here. The location is superb, right on the front, so with easy access to the gardens, pier and beach, but equally just a walk away from town, with shops, eateries and the station. Initially we parked on the road outside as we'd arrived too early for the advertised 3 pm check in, but when we checked in we moved the car into the hotel car park where it stayed for the three nights at £5 per night. We found it a bit strange to have to pay for parking, as residents. The Reception staff were friendly and welcoming, and as our room was ready, we were able to go up immediately. There is a small lift. Our room was very small, with a view of a wall, but it was clean, comfortable and quiet. The bed was a 4'6” double. Tea and coffee making provisions were replenished every day, including a biscuit each (!). The TV worked fine. The shower room was perfectly adequate and the shower itself was good. Two very large bath towels were provided, but, strangely, only ever one hand towel! The heated towel rail was a rather nice bonus, but be warned - it's right next to the loo so be careful how you sit!! We used the hotel solely as a base, so can't comment on the food. Staff were all very pleasant. The function rooms had been laid out for a forthcoming wedding and looked absolutely wonderful.

"parking fine"

1
User 25/05/2018

Booked well in advance, price was £40 for 1 night, went to check in paid and paid for parking which was £5 A week later I get a parking fine for £100 from royal clifton never again will i stay here again

"Duty manager needs sacking"

1
User 23/05/2018

Staff didn't have a clue what they were doing due to Duty manager/restaurant manager Jamie, they were young and inexperienced but where given no guidance or direction by him. In the restaurant we already had our table at dinner, we went to sit down with our friends, when he asked us to return to the desk to book in. As we did he turned & walked in the opposite direction, leaving us stood at the desk, waiting, whilst the girl at desk was run ragged with other customers, we watched as he chatted to other diners and wandered around aimlessly . Both my partner and I have worked in hotels in the past so we expected a slightly better service then we received. Jamie needs to be sacked and replaced by someone who will manage and train the other staff members. He's was totally useless. The following evening we had a formal dinner . Again we were served by young inexperienced staff who had no training or guidance. We were served with our meal, by waitresses bringing 2 plates at a time and still waiting another 15 minutes for the veg. We watched to see if Basil [-] made an appearance. It was a total joke. The hotel couldn't even get the simple things right, we ordered a morning newspaper, it never arrived. There was very few staff who knew what to do, the rest just muddled through the best they could, bless them. The Hotel Inspector or Gordon [-] would be shocked at what we saw. I can't even say our room was nice. The room was tiny and over looked a rooftop which was full of litter. The TV didn't work. We enquired about it at reception. We knew someone had been in the room but it still remained broken. The room was very hot but even opening the window didn't help. We had a bath towel each but we had to share a hand towel. The only good point was the food which was really good. Both breakfast and dinner.

"Royal clifton hotel"

5
Ian C, Middlesbrough, United Kingdom 23/05/2018

We stayed at the hotel from the 8th-10th May on a buy a gift voucher. The room we were given was facing the back of the hotel which we expected but was very clean and had recently been renovated. Unfortunately after exploring the hotel and going back to the room we found that the door lock was broken. We informed reception and Megan the receptionist immediately got onto the handyman to fix it and in the mean time sat us in the bar with drinks. We ended up being upgraded to a large sea view room and couldn't have been looked after better. We had an enjoyable stay with lovely breakfasts, the hotel is in an excellent position with plenty to do in Southport. Thanks Megan for making our break

Michelle J, General Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your lovely review of your stay, I will be sure to pass on your feedback to Megan.

"Relaxing drink"

5
laurapatters0n, Sunderland, United Kingdom 23/05/2018

Popped into the hotel and the ambience and staff were lovely. Thought I would go in the Conservatory and had a drink in the courtyard part. Its a lovely little space to people watch and watch the world go by.

"Great"

5
roydillon, Stockport, United Kingdom 23/05/2018

Had a lovely stay at the hotel, staff were very pleasant. Breakfast was one of the best I have had in the morning and had a room with a nice view over the lake and gardens. Would return back again for a stay.

"Wonderful stay "

5
RachLouise98, Colwyn Bay, United Kingdom 17/05/2018

Wonderful stay with fantastic company, All the staff we encountered were extremely professional and friendly. After reading previous reviews we wasn't expecting much in terms of the quality of food or service when we booked this hotel but surprisingly Both Evening meal & Breakfast was excellent in fact one of the best I've experienced in a long time. We will definitely be returning in the near future, thank you to all the staff that made our stay so memorable x

"Accounts nightmare"

2
User 17/05/2018

I booked my parents to this property as a 70th birthday gift. I booked a pay at the hotel deal as we have an elderly relative whom they are carers for and we needed to ensure we could cancel should any problems arise. My father advised the hotel on arrival that he would be settling the bill by cash - which I had already given him. I looked at my online statement the next day to see that the monies had been taken from my account. Not wanting to worry them I called the hotel directly who informed me that once they had checked out the monies would be refunded to me. I checked again the next day and the monies had been taken out of my account again. So I had paid for the stay three times. I was then worried as my mortgage payment was due out. Again I called the hotel and spoke to a young girl on reception who was apologetic and advised that she would sort out with accounts. I also emailed them at this stage ( I like things in writing). The next day the monies were still missing from my account. I called again and was put through to the accounts department. I spoke to a rude gentleman who offered no apologies for their mistake but did advise that he would sort it out. I was very angry at this stage and emailed the general manager. I have still not received a reply. My mortgage had to me delayed by a week (incurring charges) and I did eventually receive the money back. My parents all in all had an enjoyable stay - unaware of my problems with the hotel. Needless to stay I will not be booking them here again.

"Girly Spa Day"

3
User 14/05/2018

I visited Royal Clifton Spa with a friend on the 3rd May. Before our treatments we had the use of the gym and pool I was very disappointed with both, the gym wasn't very clean the equipment needs to be updated the weight bench was broken no air conditioning and the carpets are badly stained the walls where great either. The sauna was nice and the steam room but the pool side wasnt the windows were very dirty looked like they hadn't been clean for while. Also workmen working near the pool so we couldn't relax with all the noise. Changing room door did not lock was a piece missing and also in the shower the soap dispenser was half missing off the wall. Treatments were lovely and the staff are very polite only criticism I have is to serve your complementary prosecco on arrival for treatments not at the end. If its treatments your after then I would avoid the gym and pool.

"Absolutely Fine"

4
User 13/05/2018

Ok it is not a luxury hotel but fits into it's price point perfectly. Good sized rooms clean and friendly staff. Breakfast was ok typical buffet fair. Was there on a golf stag do and served us well. Would I go back yes but don't expect too much for price paid.

"Time has stood still. Its 2018."

1
Superspark1947, Choppington, United Kingdom 13/05/2018

Visited the hotel on the 30th April for a 5 day break with my 41 of my Tea Dance friends. Although they advertise it has been thoughtfully refurbished with a exceptional range of facilities and excellent standards of service it has not! It has stood still, with many rooms having faults. These are a few of my friends complaints, a window hanging out, window catches broken, wardrobe door hinges broken, radiators to hot could not turn them down or off, bathroom blind stuck, mattress springs just about through the mattress, no hot water, no non-slip bath mat, no handles in bathroom to aid accessing the bath. On the Thursday our room did not have "Maid Service" so the toilet/bathroom was not cleaned, bins not emptied, beds not made, cups not washed or tea, coffee replenished. After visiting the Reception we did receive a visit by two members of staff with Tea, Coffee, Milk and clean towels and that was it, they were not going to get their hands dirty. With regards to the Restaurant, as we were a "coach party" we were given a dining room of our own, good you might think, maybe it was to keep us all together so we do not mix with the fellow guests. However we would not have minded if the food had of been good. In fact we had a menu with 3 Starters, 3 Main Courses and 3 desserts c/w tea or coffee. Although the starters were not bad, the main courses were drab, with one type of vegetables available on two of the evenings (green beans one night with cabbage the other night) and only two vegetables the other evenings. The desserts were of a small proportion. All of the courses were lacking in something, either enough dressing, sauces, gravy, custard and most of all imagination. On Tuesday and Friday morning all the items for Breakfasts were kept available until everyone was sufficiently satisfied. Full marks to the waitress on those days, Ula. At the Thursday Breakfast the cooked food was not replenished after 9.10am although breakfast did not finish until 10am. Plus the electric went off that was feeding the toaster. As there was no evening entertainment, we asked if there was a room we could use to organise our own entertainment, the Admin staff were slow coming forward, no committal. Monday night nothing was fore coming, Tuesday night we were allowed to use the conservatory, Wednesday night the Balmoral Ballroom although we could not use the tables as they were set for the next days function (however we could sit on the seats). The Balmoral Ballroom is a good 50 mts walk to the main bar, and 50 mts back carrying a tray of drinks?. On the Thursday we were informed that the Hotel had arrange for a singer to entertain the Hotel Guests in the lounge/bar. Although talking to the singer after his show it seems he is at the Hotel every Thursday!!! According to the Best Western website, "their" hotels are Independently owned and operated, each brand has its own personality and style, but all share the same commitment to delivering superior customer service, exceptional value and modern amenities. I would beg to differ, as the Royal Clifton, has stood still, they should move into 2018. They may prefer the clientele of Rotary Clubs, Afternoon Tea's etc but they need paying customers through the double doors. Coach parties may be not what they want, however if people (the same people who are members of Rotary Clubs and have Afternoon Teas) prefer to travel by car, coach, train or shanks pony they should all be entitled to the same superior customer service, exceptional value and modern amenities and not treated as if they do not belong there. Last but not least special thanks to Ula, Kieran, Robert and Edin, who were always very polite and helpful. Just in case you are wondering, NO I will not be returning to the "Best Western" Royal Clifton Hotel and Spa. Southport.

"Great afternoon tea"

5
greenjoan118, Merseyside, United Kingdom 09/05/2018

Booked an afternoon tea for my mum and me and what an amazing day we had from the start! It was really straight forward making the booking with the hotel direct and the staff were really helpful asking if we had any special dietary requirements. on arrival the reception staff explained the parking situation and guiding us to the lovely lounge area where we would be eating. The lounge was nice and big and we had our own table reserved for us, the staff behind the bar were friendly and we did not have to wait long for our food. We absolutely loved the afternoon tea it had a great selection of cakes and the sandwiches were perfect my mum was so impressed. As it was my mums birthday I ordered a bottle of prosecco and the staff made a fuss over her which she loved. I would defiantly recommend this hotel for anyone looking to treat someone, the food and the staff were first class. We will be back soon.

Michelle J, General Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you very much for your lovely review, we are delighted that your enjoyed your afternoon tea with us and look forwards to welcoming you back to the hotel

"Do not book wowcher spa deal !"

1
Sally T, Preston, United Kingdom 09/05/2018

This is a long story but I will cut it short. I bought the spa deal for two in January 2018 for £79.00 which included use of spa facilities a 55 min treatment afternoon tea and glass of fizz. I arranged to go on 28th Feb , a treat for my birthday . This was cancelled on the day due to the steam room being out of order . They said they'd ring me when it was fixed and didn't ! I rang eventually to rebook for 9th may , I recieved an email literally 4 days before asking if we'd like to re arrange as due to staff shortages they could do Half a treatment also jacuzzi out of order . Asking us to return for second half of treatment .No Way as we both had nearly an hours journey to southport . I obviously asked for a refund ! I got the impression that others were disappointed as I was told I was on a refund list . Wowcher arranging a refund but still advertising the Deal or No deal !

"Afternoon tea"

1
User 09/05/2018

I was so dissapontied with the afternoon tea the person behind the bar didn't have a clue in what he was doing or that I was coming today a young man named Elliott was very rude to me and laughed in my face when I asked for only cheese on my finger buttys the cakes was hard and stale I wouldn't recommend this for anyone just from the start was just a bad experience. And the staff was very rude and unhelpful and Elliott just ruined my day out with my mum. I will not be coming back here and I will be letting all my friends no what has gone on today

"Two nights for conference"

3
NeilJehane_23, Harrogate 07/05/2018

The hotel has a large frontage that overlooks a road and the lagoon. There is a car park but be aware that the spaces are quite tight lengthways (even my Audi A3 stuck out into the access road when pulled right up to the wall). The hotel is obviously old and probably doesn't live up to its historic past, however, the public areas were clean and tidy. My room (127) was large with a double and single bed although the bed did seem strangely short(?); the area was clean. The view outside was of the lagoon, road and car park. The swimming pool is a decent size and was a good temperature for messing about in and 'proper' swimming. The breakfast was not anything to write home about but was perfectly serviceable. Hot plate breakfasts are rarely the best. The bar prices were reasonable and there was even a real ale on tap. For the price and if you get a nice room, facing the front of the hotel, the hotel is not bad value for money.

"Avoid "

1
Adam999Durham, Durham 06/05/2018

Initially the hotel seemed nice, reception staff were friendly and helpful. The decor seemed quite dated but I anticipated that as it is a Victorian styled hotel. My disappointment began when we entered the room and discovered that we could not open any windows to cool the room down and our view was that of a brick wall. The room had had a recent attempt at modernisation which included lots of paint dripped all over the bathroom floor and bare live wiring protruding from the heated towel rail. That said we are an easy going couple so we decided to head for the spa (which was a mistake) a dirty locker room with old abandoned clothing lying around led to dangerous bowed steps down into the pool room. The odd and dated look of the place could have been forgiven if there were not missing tiles all around the pool and the advertised jacuzzi was not out of order until further notice. Long story short I don't feel the place met basic safety standards, does not justify the many good reviews it has and is very poor value for money.

"Afternoon tea/champagne plus Spa"

1
Richard H, Lydiate 04/05/2018

I used my Buyagift voucher (£60) to experience afternoon tea and Spa at the above establishment. It was a very disappointing experience. The Spa is very dated and tired looking. The Jacuzzi was out of order. There were no slippers to keep our feet clean. The showers and changing rooms were dated and dirty. The hotel needs a full overhaul - carpets are worn and very Ann Twacky. A lick of paint wouldn't go amiss. I would describe the afternoon tea as distinctly average. The sandwiches were bland at best. There was no champagne which is what I signed up for. I previously tried to complain about the extreme difficulty I had in booking the Spa day due to no one being available to answer the telephone. The hotel didn't take my complaint seriously. The complaint was treated with contempt. No one at their head office would look at my complaint. I have given feedback to Buyagift to this effect. As I am not sure they would want associate with Royal Clifton. If you want to waste your money and like really sub standard facilities and service this is for you. Otherwise I would give the place a wide berth.

"Average - Nice setting whilst having afternoon tea for 2 - But x5 sandwiches for x2 people?"

3
DanielGriffiths, Southport, United Kingdom 30/04/2018

When we arrived for afternoon tea we were greeted by very welcoming staff. We sat down at the front of the quiet conservatory extension. Our afternoon tea was small in size but very well presented. The afternoon tea consisted of: x2 scones (with clotted cream and jam), tea for 2, x1 slice of chocolate cake, x1 macaroon, x2 slices of lemon drizzle and x5 small sandwiches... yes, x5 sandwiches for x2 people! Even though the fire alarm did go off during our visit, the staff seemed very calm and collective... I just wish we had an even number of sandwiches!! Overall, a lovely afternoon tea with a nice setting.

"Club Weekend Away"

5
User 30/04/2018

Having read a review liking this Hotel to fawlty towers i was a little apprehensive, but I cannot sing this great hotels praises enough, Great friendly and helpful staff, an amazing room that was clean and spacious, food was top notch with good service. Its situated right on the front and within walking distance of town. Keep up the good work guys, your all top notch

"Surprisingly good"

4
Carolmag, ROCHDALE 30/04/2018

Great location - booked this on a deal bb&em and was pleasantly surprised - all staff very pleasant and welcoming. The upgraded room on 2nd floor facing promenade was very spacious with a lovely bathroom. Evening meal was of high quality and very enjoyable. Breakfast was very good too.

"Very pleasant"

4
tubaberry, Chapel-en-le-Frith, United Kingdom 27/04/2018

Whilst this hotel is a little tired there is refurbishment of the rooms taking place. We stayed in a room on the first floor on the smell of new carpet and freshly painted walls was evident in the corridor. The room itself was a little cramped but fine for our two night stay. It was clean, bathroom was fine and the housekeeping excellent. Breakfast was lovely and better than most hotel breakfasts. All staff were polite and willing to offer assistance

"Murder Mystery"

3
pam b, Wigan 26/04/2018

Murder Mystery Evening Fabulous. Never thought I would enjoy this type of evening but it was bought as a present and turned out to be great fun. Met new and interesting people and the cast were also very friendly. Enjoyed the pool on arrival, drinks in the bar, and the meal at which a member of the cast sat at each table.GREAT NIGHT HAD BY ALL - WOULD RECOMMEND.

"Very enjoyable"

5
Bonzo B, Newark-on-Trent, United Kingdom 24/04/2018

Splendid from arrival to departure. Very clean and well maintained with very efficient and attentive staff. The restaurant is well organised to accommodate such a large hotel and the food good and plentiful. Breakfast, in particular, is lovely although on our second morning we sat in the conservatory and the buffet food could have been warmer. We would definitely return when next in Southport.

"Pleasantly surprised"

5
2010mustang, Cheshire, United Kingdom 23/04/2018

Our room on the ground floor was very comfortable, large, well equipped and had a patio/balcony area. Plenty of tea/coffee etc and lots of storage space. The bathroom was modern with a brilliant shower, large fluffy towels and plenty of nice toiletries. The buffet style breakfast was excellent. Good choice of cereals, fruit, yoghurt, pastries etc. The hot buffet was continually being topped up with bacon (which was delicious), fried and scrambled eggs, beans, sausage mushrooms etc, all piping hot. The staff were all excellent, very polite and friendly. Couldn't fault our stay and would definitely recommend.

"Nice"

3
nic110470, Sheffield, United Kingdom 19/04/2018

We arrived early and the reception were happy to keep our case until 3 for check in. We were happy to go out and explore, hotel brilliant location for sea front and town. On checking in we we greeted nicely again and checked in but we were never told of the hotels amenities or offered a chance to book breakfast, bit of a let down. Room was very old fashioned which I don't mind, it was clean but small and extremely hot, turned the radiator off and managed to open the window but it was stifling all night. Enjoyed our stay but could have been better.

"Very nice stay"

4
Paul G, County Durham, United Kingdom 18/04/2018

Stayed here from 13/4/18 to 15/4/18 on arrival got a great welcome from the reception given room straight away.Room just been refurbished as you had a strong smell of paint bed very comfortable,room very clean tv no channels that worked but not in room long so not a big problem for us the shower had no pressure very good breakfast plenty to choose from.stayed here as my children booked it for my birthday would recommend this hotel to any one. in great location near all the amenities overall an excellent stay. Staff very pleasant &.helpful. thanks for an excellent & enjoyable stay cheers

"Nice Hotel But Food not Good"

3
Yvonne W, Alsager, United Kingdom 16/04/2018

Stayed this weekend for two nights, the room was ok although the bathroom looked as though it was still stuck in the 80's - could do with a little tidying up here and there. Beds were very comfortable and clean. Food was not great though. The breakfast was buffet style which was OK but the toast took forever to cook!! Got board of waiting in the end so didn't bother on day two. The evening meal was not good at all. Very small portions, almost child size portions and not cooked too well either. The roast potatoes tasted as though they had been reheated a couple of times, the gravy (what there was of it!!) was just luke warm, the pork was chewy and the vegetables could have done with cooking a little longer. Overall, room OK but food not good.

"Two Day Stay"

4
wendy P, Rugby 15/04/2018

A couple of days with BuyaGift voucher with friends. The initial room allocated was well decorated but small and overlooked a yard. Our friend's room had a broken window and they were moved to a large room overlooking the front. The receptionist, Jess, shortly afterwards gave us a similar room close by. She was welcoming and extremely pleasant.. The food was good and we must thank Megan for the trouble she went to for us. Thanks to the chefs. The staff were all excellent. Nice pool, Jacuzzi, sauna, and steam room.

"Disappointed"

2
daalln, North Tyneside 13/04/2018

Don't get me wrong but the hotel is in a lovely location and our room was very nice just recently been refurbished but this is why I am disappointed, on the last morning of our stay we went for breakfast and I felt something crunch in my mouth, when I took it out of my mouth it was a small piece of glsss!!. I told the waiter who took it away and apoligised. No one asked anymore questions about it. When I checked out I asked to speak to the manager I explained what happened and if course she apologised as well, she took my details and said they would be in touch. Well here I am 1week after checking out and surprise I have had no contact from anyone!! Not very good customer service there. Sorry Royal Clifton Hotel this is the reason of a poor review.

Michelle J, General Manager at Best Western Southport Seafront Royal Clifton Hotel & Spa, responded to this review
I am very disappointed to hear that your reported incident has not been followed up, please make contact with our Customer Services Team customerservices@royalclifton.co.uk

"Southport Stay"

5
163lynnk, Playa de las Americas, Spain 12/04/2018

We stayed at the royal Clifton hotel in Southport. We felt as though we were treated really special.. the new decoration in the room was really good. We look forward to going back really soon. The staff did a wonderful job of making us feel welcome.

"Great for short stay"

5
crakey2014, Wakefield, United Kingdom 12/04/2018

After reading some of the reviews me and my partner still decided to book and stay at the Royal Clifton Hotel.We got a great deal on booking.com and only paid £49 for the one night..On arrival we couldn't get a parking space at the hotel and ended up paying for overnite parking in front of the hotel costing £7 .First impressions of the hotel were good and check in was quick and easy hassle free.Like other people have mentioned yes the hotel is rather run down in places but our room was not and we were rather surprised how nice it was..Can't say anything negative about the room we had a great night's sleep shower was great.If we visited Southport again we would stay at the Royal Clifton Hotel.

"Friends booked special deal"

3
Bluerobin59, Warrington, United Kingdom 09/04/2018

Friends had a Xmas gift and decided to use it to visit Southport for the first time so joined them for coffee . Location is great right opposite gardens and lake and a short stroll to the seafront though in Southport it's more of a beachfront. The hotel has seen better days but is reasonably decorated. There were no staff in the lobby bar for a long time and the phone was ringing out for ages. The tea and coffee is standard fare . There is parking at the front which you have to pay for and street parking which costs too.

"Wouldnt recommend"

2
User 09/04/2018

Very old hotel with a very expensive restaurant. You can hear everything from the other rooms including the toilet. Rooms are tired and you can't control the temperature. Either freezing or roasting. No view. Good location on the prom and very lovely staff. Wouldn't recommend at all but that's nothing to do with the staff

"Surprisingly nice "

3
luceyyloo, Birmingham, United Kingdom 06/04/2018

Brought as a gift from buyagift for 2 night stay.. very worried when I read previous reviews however the stay was fine. Stayed in room 005,very spacious and decor was slightly dated but the room was nice. Bed very uncomfortable, can feel the springs digging into you, that was the only downside.Shower powerful and hot, Great location really - located right on the front.. Bar very expensive for drinks (£15 for 2x doubles)

"Great night with the girls for Grease vs Dirty Dancing! "

5
Rachsj, Manchester 03/04/2018

I went to the party night held at the Royal Clifton Hotel & Spa at the weekend and had an amazing time! There was a group of 20 of us and we didn't leave the dance floor all night! The tribute act were brilliant! The breakfast was well worth getting up for too! Very helpful and friendly staff throughout our stay, would definitely visit again!

"Tired town, tired hotel"

3
StephBB1210, Scarborough, United Kingdom 02/04/2018

My first visit to Southport in probably 15 years and I was shocked to see the deterioration from being a classy resort to being somewhat shabby. Sadly, this hotel appears to reflect this deterioration and was a very tired looking hotel. Some mis information at check in caused a problem at breakfast, I'm not sure if I got the upgrade that a Gold Best Western Rewards member is entitled to, I hope I didn't as if that room was an upgrade then I would be disappointed with the standard room. Great location

"Lovely stay"

4
Paula R, North Yorkshire, United Kingdom 02/04/2018

Stayed here for one night with a friend - reunion. Check in was quick and easy, despite an error with my reservation (Booking.com fault, not the hotel). They were able to sort out the problem quickly. Room was one of the refurbished ones with a sea view. It was clean, spacious and tastefully decorated. Tea/coffee making facilities. Beds very comfortable too. The room was a bit cold though and after speaking to a very helpful receptionist, he brought up a heater which really did warm up the room. Breakfast was delicious - usually foods - cereals, toast, cooked full English, pastries etc. Pot of tea/coffee. In all a very nice stay. The staff here are lovely and friendly and that's a big reason why I will return. Nothing was too much trouble.

"Good refurbished rooms but poor service"

3
User 02/04/2018

If you can get the sea view refurbished rooms at a good price I would stay there, but with many young inexperienced staff, the food and drink service is slow and with so much choice within walking distance I would eat and drink out. Don't Park overnight on the road outside the council tickets at all hours.

"Group Visit "

5
Footstepstours, Northampton, UK 27/03/2018

Stayed for 5 days in March. The hotel looks like any traditional seaside hotel.....A little dated and needs some TLC. However. Our stay there was 10/10. The staff are a huge credit to the hotel, nothing was too much trouble. The staff really were exceptional. The hotel was extremely clean and the rooms were cleaned to such a high standard every day. We were all throughly impressed with our stay. I was in a older room, but everything worked efficiently with hairdryer, tea and coffee making facilities, toiletries replaced daily. Most of the passengers had the refurbed rooms, which they said were lovely. My room, yes dated but had modern smart TV and was really clean. I used the pool everyday, towels provided.. just check that swimming lessons are not going on, I made that mistake and they didn't tell me at the gym reception either. There is a car park onsite. The hotel Overlooks the promenade and 5 minutes from the centre of town. Food was average for breakfast, a bit hit and miss with quality, but the evening meals were spot on. Good variety, good quality and great service. If you're expecting 5* this is not for you, however the cleanliness and helpful staff are of that of a 5* Hotel without the price tag.

"COLD HOTEL ROOM! NERVER VISITING AGAIN."

2
alom_rm, Wednesbury, United Kingdom 26/03/2018

We went on a Spa Break on the 13th of March 2018 and stayed at the hotel for couple of nights. It's a massive old building at a nice location. Our room was pretty spacious(room 305) with a large bathroom but the central heating wasn't working in the room so we told them at the reception and we were assured that they'll get it fixed and in the meantime they gave us a portable heater. So we thought okay lets see how it goes. But after a cold first night(because that small heater hardly made any difference in that big room), we went downstairs the next morning and complained about it but yet nothing had been done to help the situation. So we asked to move to another room as this would now be our last night of stay and we didn't really get much sleep because it was actually very cold, they said they had no other room available and gave us couple more of the same portable heatings instead!!! Should have left the hotel straightaway! Biggest mistake of my life!! Not to mention the hassle one has to go through to get to the actual room! We were advised the easiest way to get to room 305 was to take the lift to floor 2, turn right once you come out the lift and then walk all the way to the end of the corridor. Walk up couple of flights of stairs and you're there!!! Ridiculous! Anyway we wanted to use the hotels spa facilities(which we enquired about upon arrival and were told they'll check with the spa manager and shouldn't be a problem), but surprise surprise! No availability there either!! Bearing in mind we spent two nights and nearly three days at the Best Western plus it was midweek but still they couldn't fit us in for couple of hours so we had to seek for another spa in the town! DISAPPOINTING EXPERIENCE WOULD BE AN UNDERSTATEMENT. I would rate this hotels MANAGEMENT a big ZERO if there was a option to do so. However I will give two stars solely because the "general staff" of the hotel are very nice and welcoming; and the restaurant they've got downstairs serves good quality food.

"Two day break with hubby"

4
Peanut732, Leicester, United Kingdom 26/03/2018

Arrived and managed to find a parking space at the front of the hotel (£5 per night) although some of the spaces are quite tight. Check was easy and our room was ready early which was great. On arriving to our room (236) the smell of paint was very overpowering even with the window open, you couldnt sit in there let alone sleep in it, this room was also tiny and the shower would have been a tight squeeze. Receptionist was happy to move us to another room (209) which had the bonus of a sea/lake view which was lovely. This room was also a lot bigger and had a shower over the bath. We had breakfast as part of our stay and must admit this was lovely, although self service the twice we went the food was not congealed or cold. The bar area was quite big but not many tables and chairs, there were a couple of large groups staying and they did take up two/tables at a time.We didnt use the pool or spa. The hotel is in a great location to walk all around southport and see everything. The hotel is in the middle of a paint job and the areas done that we saw including both rooms were nice. The outside looks tired and the parking a bit tight but this would not put us off staying again.

"Short visit"

3
mikeandyBolton, Bolton 26/03/2018

My wife and I visited here for a one night stay. On arrival the room wasn't ready till 16:00 so we went out for a couple of drinks. The car was parked at the front of the hotel for £5. On our return at 16:00 we got changed to attend the hotel swimming pool. You need an old pound coin for the locker but it didn't work. The steam room and the sauna were also out of order. The pool was enjoyable with an adequate jaccuzz. We dined at the hotel , the evening meal was very good and the breakfast was good but buffet style. Probably come again but not in a hurry.

"Booking Mix Up"

5
horwich1, Bolton, United Kingdom 26/03/2018

We were due to stay at this hotel 24th March. We arrived to find there had been a mix up in the booking (not our fault), the hotel was full and we couldn't get a room. Disaster!!! However the staff saved the day and we were swiftly booked in to the Ramada. This is a more expensive room rate hotel but the Best Western paid the difference. A huge thank you Best Western and especially the staff at Royal Clifton.

"The best "

5
User 22/03/2018

Stayed here with my boyfriend on Tuesday night and have never been treated with the upmost respect in a long time, 1st room got given was way too hot and asked if could turn down the heating and they offered us an upgraded room & got free cooked breakfast the next morning, thanks to Megan & John and also was allowed an extra hour in bed as allowed t check out at 12 instead of 11, thanks guys the 4poster was well better

"Weekend Conference"

4
Adrian F, Huddersfield 18/03/2018

Stayed for 2 nights for a conference. Very impressive building from the outside, on the inside you can see that there is ongoing renovation works. Staff at reception were friendly and helpful. My room had 2 single beds with an entrance hall to the bedroom and bathroom. Ample storage, very clean. I think I had one of the renovated rooms, spotless. I didn't have a particular good view but, didn't need one. Ate in the restaurant 1st night, good meal, smallish portions. The bar prices were as you would expect for a hotel ie overpriced. They could have done with more staff as there was our conference and 2 weddings staying. Breakfast was the normal cooked buffet kept warm under heat lights. Just what was needed, very eatable. In fact all the meals we had were ok no complaints. When we were leaving the reception booked us a taxi without a problem. Overall a really enjoyable stay, didn't get round to trying the Spa.

"Trying hard"

3
supa2, Biddulph, United Kingdom 18/03/2018

Just got back from a two night stay at this hotel. It is true that the hotel is showing its age but some Improvements are taking place. After check in we went to our room and it was horrible with a truly awful view ,most depressing. I asked at reception if we would be able to change to a better room only to be told no we could not as the hotel was full. After making it clear that I did not want to stay in the room I was given I was told that a room was available at a supplement. The person on reception who is a supervisor was most unhelpful and seemed unhappy in her role not what you expect from front of house staff. That said everyone else at this hotel works extremely hard are polite and will do their best to make sure you,have an enjoyable experience. Thank you to Abby on reception your supervisor needs a few lessons on customer service from you. This hotel needs lots of investment to bring it into line with what people expect.So yes I would stay there again but only because I know what to,expect.

"Thank goodness it was only one-night stop"

2
Dave59countries, Worcestershire, United Kingdom 14/03/2018

As they had ‘phoned me at home the night before I arrived, to check if I was planning to eat in their restaurant, I should have known this was not going to end well. Pull up outside and you sense that this might be a place of traditional charm and elegance. Step into the reception area (be careful not to trip on the badly-fitted carpets) and the illusion is shattered. Almost every wall shows signs of scuffs, scratches and assorted damage, wallpaper is peeling off and every skirting and door frame has been overpainted multiple times without proper preparation. All the carpets are shabby and the furniture is grimly hanging onto life. Special mention belongs to the ill-fitting and yellow-stained polystyrene tiles on many of the ceilings – a reminder of my childhood in the 1960's when, no doubt, these tiles were originally fitted. Optimistic about a nice view of the coast from my dusty, tiny room I was met with a view of a filthy fan extractor between two brick walls, and its accompanying noise and smell. The filthy sliding window had to stay shut all night. From the bed I could see lines between every sheet of faded wallpaper, and patches of paper that had been stuck on to hide holes in the wall. Maybe some TV will distract me? The TV set was a very basic model with only Freeview stations to watch, and of course, the TV remote did not work. Interesting that I was in room 101 – the irony will be lost on a younger generation. An hour in the gym released some tension, although 3 of the machines were out of service, and there was no air conditioning or sound system. Breakfast must be better? Well, the food was ok, but the buffet presentation area was far too small and the dining tables were too close together so there was a lot of “excuse-me's” going around. I could not wait to get out of the claustrophobia Oh dear, what a dreadful experience. It should not be forgotten that this hotel is part of the $6 Billion Best Western Hotel Group, not a struggling family-owned concern. Frankly, this hotel is a disgrace to carry that name.

"Sad and Tired Old Lady ....."

1
waynecA8701QH, Gloucestershire, United Kingdom 13/03/2018

Scuffed paintwork and badly touched up walls epitomise this once grand hotel that has clearly seen much better days. Greeted on check-in by a grumpy indifferent receptionist, who proceeded to put me in a tiny room as far away from the main hotel activities as possible; never mind overlooking sewage pipes at the back of the hotel - why no sea view room? Trying to get a glass of wine from the schoolboy barman, he was more interested in making sure I had “available credit” than serving me. When I asked if they were still serving bar snacks, he said they had “peanuts”. Mediocre breakfast and evening meal rounded off an entirely forgettable experience........

"Step back in time"

4
markhO7053QO, Hastings, United Kingdom 12/03/2018

Entering this building I was expecting Miss Marple to pop up. This is a large hotel that has seen better days. The lift didn't work and the decor has taken a beating. However, the management and staff are extremely accommodating. We had a reunion in which they gave us the entire conservatory with our own bar for two nights. Some of us stayed over, and they reopened the conservatory and arranged a Carvery style 3 course meal for a third evening. Lynette worked very hard and ensured we had a good time with top service.

"Needs a refurb and not good value, but rooms and food OK"

4
ArbieP, Newcastle-under-Lyme, United Kingdom 12/03/2018

Spent two nights early March. Good bits - big rooms, clean, good view, restaurant excellent, convenient parking, human staff Bad bits - need to have more than one person on reception when busy, car parking £5 per day is a bit much, floorboards creaky. I would have put up with al this if it had been good value (say £75 a night) but at twice that, it is not good value

"pretty bad experience"

2
Prue B, UK 12/03/2018

good things: new bathroom, lots of hot water, heating worked, wifi worked, clean, staff mostly friendly. Bad things: everything else. Tiny room, bed not a full double, furniture very old and tired, as was decor generally. Breakfast adequate but very dried up from being under lights (e.g. fried eggs dried to the point of toastiness), poor choice and cheap ingredients (one type of fruit yoghurt, fruit salad mainly apple, white or brown thin sliced bread, only honey or apricot jam on one of the mornings, toaster hardly had any impact on the bread). Claimed a "business centre" which was 1 pc in a corner of the lobby. Didn't try the spa. Staff friendly but not much idea of how to deliver decent customer service. They need to halve their prices for it to feel anything like value for money. I would not go there again.

"Needs some tlc"

3
Yorkslass3, Yorkshire 06/03/2018

Went as a girlie weekend for my birthday with friends I don't see often. Shared a family room and we had a lovely view out of the front. However the heating was on full blast with no option to turn off the radiator & windows wouldn't open (not good for us older ladies). They knew we were 3 adults to this room but gave us 2 bath towels & 1 hand towel & 3 cups but 1 pack of biscuits??? Requested more towels, more than once but didn't get them until 5pm when the porter started work (they didn't tell us this). My friends went down to use the pool & spa but the steam room & sauna weren't working & half the pool closed off due to swimming lessons, bear in mind the welcome email said we had use of a sauna & steam room that apparently hadn't been working for a while. The positives were the breakfast was very good & the location is excellent but you get much better value from the premier inn close by. .

"Groupon voucher"

4
User 03/03/2018

We had a Groupon voucher for a 2night stay with breakfast & 1st night evening meal for £129 & we were really pleased with our stay..we had a double room which was quite spacious & very clean..evening meal was lovely although no one came to take my dessert order but we just left & didn't cause a fuss..breakfast on both mornings was lovely with plenty of choice..the position of the hotel is great,very handy for all amenities.. The hotel itself is very large & is a little old fashioned but this adds to the quirkiness.. We didn't visit the spa so can't comment on this..we will definitely visit again maybe when the weather is better..thanks for an enjoyable stay x

"Ok for the price paid"

3
Steve J, Wrexham, United Kingdom 03/03/2018

Just had a couple of nights at the Royal Clifton in Southport. The hotel is very big but and in need of some tlc. Everywhere is tired. The staff upon arrival were not very helpful, my wife asked if we could check in was around 14:50pm the reply was a sharp no! 3pm only. Bearing in mind it was this week in the really poor weather and the hotel was no where near full. (I am sure there was a room ready) When we did finally check in there was a different lady on reception and all went well. The room was clean and tidy but as I mentioned earlier a little tired. Cannot fault the heat in the hotel though it was nice a warm especially with the very cold weather outside. Breakfast was good, a nice choice, again the room tired, staff were all very polite and helpful each morning. I am sure with some tlc and maybe some training in customer service for some of the staff that the hotel could be very good. For what we paid I am happy with what we got,

"Comfortable stay"

4
Roeroyle, Stockport, United Kingdom 01/03/2018

We had a large room with a super king size bed which was really comfortable. The room was clean if a little on the dated side but this didn't bother us. Great view from the large bay window however the only downside to this was that the window was draughty. This meant that the room was on the cool side at times. The spa was great and enjoyed by all of our group. The food in the restaurant in the evenings was good but the breakfasts in the mornings felt a bit like a canteen arrangement. This could be better. We stayed in between Christmas and New year and on the whole enjoyed our stay. The hotel does need a massive refurbishment though but if you can see past this aspect you can still have a comfortable and enjoyable stay.

"Total Dump, Horrific experience Total disgrace "

1
User 01/03/2018

What a horrific experience. Arrived at 10:10 28/02/2018 to be be told no working sauna or steam room. Plus no delivery of spa foot wear. Apparently the sauna has been out of action since before Christmas and the steam room for several weeks. The toilets were broken. No flush. No toilet paper. No water to shower with before the swimming. Jacuzzi water cold. Swimming pool water cold. Changing rooms no heating. No heating on what so ever. May I say what I experience today was totally illegal, and False advertising. I will be contact the Heath and safety office to tell of my findings. You can not run an establishment without hot water and sanitation facilities. Your photos of the spa area are so out dated it could be classed as false advertisement. The spa is meant to be a relaxing enjoy chilled out experience. There were work men banging away with there hammers erecting the new sauna. We reported our finding to the spa manager and also the duty hotel manager. Let it be noted we arrived at 10:10 on 28/2/18 and left at 11am the same morning, we did not have our spa treatments nor did we have any afternoon tea. This was meant to be a mother and daughter day, which my daughter had taken a days leave from work and also had payed for child care. We also overheard the desk taking A booking and tell them they have sauna and steam room which is CLOSED.

"Very good hotel, highly recommend. Obvious refurb in parts but hotel is still clean an tidy."

4
User 27/02/2018

Easy location to find, comfortable an very good size room. Bed is amazingly comfortable. Hotel is very clean and tidy. Recieved a courtesy call the day before we was originally suppose to arrive, which was a nice touch. Karen informed us about the restaurant deals, an hotel info etc. We decided to come a day early due to weather warnings an staff were only too happy to make sure we stayed in the same room for duration of stay. Highly recommend an Will definitely stay again in future.

"Waste of trip!"

1
harleyvictoria91, Wallasey, United Kingdom 26/02/2018

This was our second Visit to this hotel due to getting a terrible visit the last time at the spa and this time was even worst not only did we still not get our 50 min treatments the spa manager spoke to us for unprofessionally and downright RUDE! she should be ashamed of her self how she got a managers job I will never know not only was she so rude she past the blame onto the poor girl who is manager of the hotel (spa and hotel are separate) Sarah shields was such a vile women I will never come here again!

"Birthday Treat...... NOT!"

2
kath_barton, Chorley, United Kingdom 26/02/2018

Booked as a birthday treat for my friends 60th birthday...... I wish we'd booked the Premier Inn up the road the attention to detail would have been better. Advised on booking it was a celebration.. ... completely ignored by this hotel! Advised on booking and during 2 conversations that I required a bottle of sauvignon blanc in the room for my friend when we arrived.. .... never happened! Had to go down and sort again for ourselves. 3 grown women in the room..... 1 packet of biscuits (must be weight watcher sponsored). 2 bath towels and 1 hand towel. Requested more towels from reception.... had to wait until after 5pm door them to be delivered because the porter only started at 5pm and they had a list for him already! Went down to use the facilities.... took our £1 coin as instructed in the first handbook.... No! You need £5 deposit for the padlock or your room key. Oh and the sauna and steam room are out of use.... not verbally advised just notices stuck to the desk. A polite apology would have broken their no customer service given rule. A little disappointed at no steam room but looked forward to a relaxing chat in the Jacuzzi followed by a swim in the pool. Not to be.... Jacuzzi full and half the pool being used for children's swim lessons! Due to numbers in 'adult part of pool' not really able to swim properly. Had to dry and return to room to shower due to showers being used by lesson attendees. Understandably. Room was on 1st floor... handles missing off wardrobe. Paint peeling. Wallpaper peeling near door. Heating at high and windows locked closed. Asked for a fan to cool the room for 3 middle aged menopausal women.... wait for porter..... One good point.. . The breakfast was good. If you're looking for a relaxing break where you feel valued..... avoid this hotel. Book a premier inn.

"Shabby Rooms"

2
mazza552016, Redditch, United Kingdom 21/02/2018

We visited with friends for their wedding anniversary knowing the Hotel was undergoing a refurbishment. We asked if we could have one of the refurbished rooms. The receptionist (Helen) said there were none available despite the fact that we were checking in early, so surely all the rooms could not have all been allocated. She was quiet rude and most unhelpful. Not good when your first impressions of a hotel are of how you are dealt with in reception. We were told our room was on the second floor, no directions to our room. Once we got there we were very disappointed it was freezing cold and very shabby. With an awful view of the yard. The heated towel rail didn't work and neither did the radiator. I went down to reception to ask if we could change rooms. Again we were told there were no other rooms available. My husband went and spoke to a young man on reception and he was told someone would go and sort out the problem. We went back to our room only to find it hadn't been. So again we had to report the problems. My husband then realised that the fuse had been taken out of the heated towel rail so no wonder it didn't work. He mentioned this to reception so they then got maintenance to replace the fuse. However the radiator still didn't work so I then asked if we could have a portable heater which we were eventually were given. Our friends were in a room on the 3rd floor and their room had exactly the same problems plus they had a broken bulb in one of the wall lights. So apparently there is a common theme with the rooms. The buffet breakfast was ok but there was no option for poached eggs and the bacon and sausage were of poor quality. There was only a bowl of fruit yoghurt and no natural yoghurt as an alternative. The leisure centre was a joke, the steam room and sauna were out of order. The staff told us the sauna was waiting for parts and the steam room was waiting for a delivery?? We were not told the lockers needed old pound coins so we couldn't use the lockers. The towels were stained. Not enough chairs/beds around the pool no cold water machine either. So all in all the whole weekend was not a very pleasant experience. Would not stay there again. It's a shame as the hotel is in a good location. And most of the staff were polite and helpful.

"The BEST Western! "

5
bobbylanducci, Hebden, United Kingdom 19/02/2018

We stayed here for a couple of nights in a newly refurbished promenade room which was spacious and very comfortable with a great view. It was a dinner, bed and breakfast package which was very reasonably priced and excellent value. The staff couldn't have been more helpful friendly and pleasant, both on Reception and in the restaurant . Our evening meals were very good; the menu was creative and the food delicious and my other half was pleased with the vegetarian options. I had hake goujons with tartare sauce and salad,steak with all the trimmings and cheese and biscuits(nicely presented with chutney and grapes)and it was all delicious. If you're looking for a modern minimalist hotel this won't be for you, it's a very large, sprawling , beautiful old building and we love it! We look forward to our next visit .

"Dated and tired"

2
StephenL_1812, Douglas, Isle Of Man 14/02/2018

Suppose to be a suite, but i would class no more than deluxe room at best certainly not worth the money paid. Bathroom very sparse, one hand towel, shower is over bath with no slip mat, so standing in bath is slippery and dangerous. Asked reception for a bath mat twice, eventually walked across road to Morrisons and purchased one. No safe in room, so valuables had to either be carried with you or left in reception, which wasn't really very secure. Breakfast was average. We tried to order room service only to be told this was no rice so we could not have the Chicken Curry or Chili, not very good for a hotel restaurant. surely someone could have nipped across road to Morrison! When we checked out I was told that the bill had not been paid, even though we had paid through Booking.com and the receptionist charged my credit card again. eventually she tried to tell my wife that we would need to contact Booking.com to get the refund. After a very heated debate the receptionist agreed to refund the card.

"Very poor management"

1
panacheMerseyside, merseyside 14/02/2018

Have stayed a couple of times and always been satisfied with all staff and value for money, however on ourlast visit with friend's one Member of staff was totally obnoxious with us and other Members of staff who tried to help after we complained further to our disappointment after making a formal complaint when we left about said person being the worst we have come across any walk of life our number was taken to be contacted by management as no management was on site we are still waiting think this is my worst review ever, please see my others as i try not to give negative ones

"Having A Facelift!"

3
Jane W, Cannock, England, United Kingdom 13/02/2018

Went here last weekend on a pre planned dancing weekend. Room was OK. Some friends had rooms which had recently been facelifted but ours hadn't. Food was better than I have experienced at other places, maybe lacking in quantity on the first night but second night it certainly had improved. Far superior to the visit to The Prince Of Wales Hotel nearby, that food was certainly not good. The ballroom was a reasonably sized area but again in need of attention as there were several water leaks, we had to dance around a wine bucket on the floor and on Saturday night it went very cold but that was put right by several heaters being brought in by staff. It didn't spoil our night. There was confusion at reception on one or two occasions but maybe inexperienced staff - nothing that couldn't be sorted out. Overall an OK weekend but might not go there again.

"Afternoon tea"

3
lisahollymay, Preston, United Kingdom 12/02/2018

Don't pay full price for afternoon tea here as we paid £20 for the 2 of us and still wasn't worth it. We had basically a sandwich all together each, frozen mouth size cake & a scone, I had ordered champagne afternoon tea and took my 8 year old daughter of course I wasn't going to give her alcohol and made this clear and said I would have her's and would pay for what she wanted which was hot chocolate, only got the one glass of champagne. The afternoon tea is only in the bar area of the hotel, nothing special

"Great stay "

5
User 12/02/2018

Been here a few times and really cant complain but i really think theres 1 thing missing from these large rooms that would be a mini fridge apart from that hotel staff are friendly and helpful.Rooms are a good size and warm and cosy swimming pool is good a good added bonus to be honest.

"Mrs"

5
User 07/02/2018

Friendly helpful staff , nothing to much trouble , clean , great breakfast staff also very informative about places to see and things to do . Can't wait to visit again , would definitely recommend this hotel

"A tired victorian hotel"

2
Y0rkie46, Leeds 06/02/2018

The latest owners are probably doing their best to drag this hotel into the 21st century but even the newly refurbished rooms have just a new dab of paint. However the corridors have new carpets and new paintwork in many parts of the hotel. The TV in our refurbished room didn't work without messing about with the aerial lead and the furniture was a bit battered to say the least. There were paint splashes almost everywhere.The dimmer light switches were missing the knobs and the bulbs were nearly all early energy savers which meant they could took an age to warm up and give out enough light. The light switches for the lights above the bed were on the centre of the bedhead, only 6 inches above the mattress, so when you sat up in bed with the pillows, the lights could go off and on by themselves. The mattress was reasonably comfortable and the other good thing was the tea tray which had loads of milk and tea and coffee etc. The bathroom was very large but the shower cubicle was small. There also never seemed to be enough staff at the bars, restaurant and cafe. Breakfast could be a long process as they were slow to replenish the buffet dishes. It's a 3 star hotel which could do with more than just a coat of paint in many parts of the hotel.

"Top marks !!!"

5
40santaclaus, Carlisle, United Kingdom 06/02/2018

We stayed one night to celebrate our 55th wedding anniversary to reminisce as we stayed their for our honeymoon . We were not disappointed as couldn't fault the friendly attentive staff. It was made very special by our complimentary afternoon tea. Truly enjoyable stay.

"Buy a gift voucher"

5
pearlGloucester, Gloucester 06/02/2018

We recently saw that the Royal Clifton accepted buy a gift vouchers so phoned and booked for the 2 nights given with the voucher and then added another night. Arrived on Sunday and went to check in. After staying a number of times before I asked which side of the hotel we would be on and we had been allocated a rear room which had been refurbished which was fine. The receptionist then said we have a front room and upgraded us for free. A really nice touch.we had a lovely triple room overlooking the front, high ceilings, big bathroom and lovely comfortable beds. Drinks in the bar area was nice as was breakfast which was buffet style. Parking charged at £5 per day. A really nice stay.

"NESSUN DORMA"

1
User 30/01/2018

None shall sleep was the decree issued by the Royal Clifton Hotel to local residents as party noise on a scale never previously experienced in Southport rocked the resort to its foundations last night

"Very very average and overpriced."

3
Wal A, Ellesmere Port, United Kingdom 29/01/2018

we booked this hotel room only as we went to a Saturday night show in town. The hotel desk staff were friendly and helpful. The common areas of the hotel are tired and, in places, grubby but there was re-decoration going on so hopefully that will be sorted soon. The £90 room was ok, just. the bathroom was really dated. water leaked under the shower screen on to the floor. the tissue holder was broken and fell on the floor as my wife pulled one out. the toilet seat was loose - had to tighten it up before use. The "double" bed was two tiny beds pushed and bolted together. it was too small for 2 tall people and was NOT comfortable at all - to me the bed is the ONE THING that a hotel should get right. We were room only and had breakfast elsewhere. Very disappointed - will not stay there again.

"Amy"

5
Amy L, Preston 26/01/2018

Booked myself and my mother in for a spa day with a treatment and a glass of prosecco. Upon arrival, the two women working there were clearly shook up. Sarah, the manager and another young girl whose name unfortunately escapes me. However, they were having an issue with two disgustingly disrespectful visitors and it was clear they were upset with the way they were being spoken to. Despite this, they were extremely professional, providing us with refreshments and ensuring we knew just how to make the most use of the facilities. Following this, we were given a complimentary afternoon tea which was absolutely delicious. The massage we both had was exceptional. Sarah tailored the massage to exactly what my mother wanted, even though it wasn't provided on the options. We were then given a bottle of prosecco for the earlier incident which I can honestly say, was definitely not the fault of any of the staff, but rather two rude customers who weren't getting their own way, regardless of the rules. We had an extremely enjoyable experience in the pool and the jacuzzi and was only sorry I didn't see the two staff again to give them my best wishes. Both myself and my mother could not rate this any higher and that was all down to the staff. Sarah and her colleague were so lovely and couldn't have made our day any better than it was.

"Lovely weekend break"

4
kthoran22, Warrington 26/01/2018

Spent a lovely weekend at the hotel mid January with friends. Having read some of the friends I was a little apprehensive but was very pleasantly surprised. The hotel and staff are lovely especially the spa ladies who did all of our nails for us. The hotel does need to be refurbished but this didn't affect our stay at all. The rooms are big enough and clean. The breakfast was lovely as was the evening meal. Would definitely recommend the hotel and will be definitely going again.

"Lovely short break"

4
babyboomers02, Sheffield, United Kingdom 25/01/2018

Just returned from a nice two night Travelzoo break at this hotel. The hotel is currently upgrading its bedrooms. Our room was large, clean and overlooked the promenade but will benefit from its refurbishment as it is currently a bit tired. The bottle of sparkling wine that came with the deal was waiting in an ice bucket in the room for us - nice touch. All the staff was came across were most pleasant and helpful. The evening meal we had on the first night was very good with the chicken breast and the gammon main courses very tasty and well presented. One starter was a ploughman's that was nice and different but the beetroot and cheese possibly a little bland. Desserts good. The leisure complex was clean but was also undergoing some upgrading. The pool, steam room and Jacuzzi were nice but the sauna was not in operation whilst we were there which was a pity. On some days the pool has to be shared but it was very quiet when we were there. There are some restricted opening times that are worth checking out. Parking is a little tight and there is a charge of £5 for 24 hours. There is a larger public car park near the hotel. All in all a very nice break at a reasonable price and we may return in the future after the refurbishment is complete.

"Nice food and spa\\pool but staff were uninterested"

3
Hwhitecampbell, Warrington, United Kingdom 20/01/2018

Enjoyed the weekend great location and hotel food and leisure facilities were great but hote! Itself is a bit shabby. Key to get into room rather than keycard, dated decor and shabby furnishings but clean and if fully returned could be amazing.

"2 Nights at the Clifton"

4
billstorey, Colne, United Kingdom 20/01/2018

Enjoyed our 2 nights stay at the Clifton room was massive and the bed comfortable evening meal was good.Not a fan off buffet breakfast so had fresh fruit salad and toast.Location of hotel is very good just behind end of Lord St.

"Excellent Value"

4
kandj93, Newton Le Willows, United Kingdom 17/01/2018

Visited over the weekend (Friday and Saturday nights) and thoroughly enjoyed it. Hotel location excellent, staff very responsive and helpful, food quality and quantity without fault. As mentioned in other reviews the bedroom was in need of refurbishment - stained carpet, pink bathroom suite, defunct heated towel rail - but had all that was essential. Hopefully it is part of a rolling programme of updating throughout. Went as a couple but part of a large group for a dance event weekend. We received courteous treatment and would be happy to repeat our experience there.

"Very disappointed"

2
t-pott72, Manchester, United Kingdom 15/01/2018

This hotel is in need of a full refurbishment. The bedrooms are awful and they look like they were last decorated back in the 50,s. The bathroom was clean but very dated. The carpet throughout the hotel needs replacing. The only good thing is that the service is to a good standard.

"Absolutely wonderful!"

5
George H, Liverpool, United Kingdom 14/01/2018

I booked this hotel for a special occasion and am so glad I did! I emailed the hotel the day before to make an inquiry and also let them know the reason for our visit and on arrival we were told we had been upgraded, which was absolutely lovely news to hear! From the moment we arrived nothing was too much trouble for the staff. At one point I had to call reception as there was a group of children running through the corridors making a ridiculous amount of noise - we were moved to another room pretty much immediately. The room itself was absolutely beautiful, spacious and spotlessly clean. All in all I honestly cannot fault the hotel and my partner and I have stayed at numerous hotels throughout Europe. I cannot recommend this hotel enough and look forward to our next stay!

"Honeymoon revisited"

4
christine s, Runcorn, United Kingdom 14/01/2018

Stayed in Southport on our honeymoon 50 years ago and decided to return there. Hotel was a good choice, clean and friendly, and the food was fantastic. Our room was very small though but bathroom was huge although freezing cold ??lovely walk in shower but the water pressure was abysmal. We had a Wowcher deal so maybe that's why we had a small room. Would definitely go back though.

"Lovely hotel in center of Southport"

5
aston_villa14, Sittingbourne, United Kingdom 13/01/2018

Stayed here with my wife just after new year for a for a few nights visiting family. Hotel is right on the sea front. They have parking just outside the hotel which is very helpful. Check in was quick and effortless, they found the booking just using the surname, no need for the confirmation number. We arrived at 11am and the reception team were able to find us a room early. Some of the hotel needs a bit of renovation however for the price we pay, we cannot complain. The room was large and spacios, facing out to the sea. Breakfast was quiet and not busy so plenty of food on offer. Did not use the spa facilities on this occasion, however when we return we will try them out. Only thing that let us down was the weather, but being British you expect that :) Would definitely stay again when in Southport.

"VERY BAD HOTEL, POORLY MAINTAINED"

2
Pedromot, London. UK. 09/01/2018

This hotel was booked by my company and is one of the worst I have ever stayed in. Room 126 has no room number outside so I had to guess and try my key!! The toilet seat is broken, there is only a dribble of hot water from the bathroom basin, the telephone does not work ( asked for a wakeup call which never came on two mornings running). Breakfast is a joke! Hot food in open dishes under heat lamps so that all is dried up. Scrambled eggs like putty, and one can knock nails in with the bacon rashers. Cheap small sausages and cheap orange juice out of cartons!! On top of that, they have the audacity to charge £5 per night for parking. ALL of the floors creak, the mattress was soft and lumpy and badly needs renewing. Asked for the Manager but told there was no management on site all week. THAT SAYS IT ALL!! The Premier Inn would be much better...... and cheaper. Don't bother to stay at The Royal ..... what qualifies it for such a regal title? !!!!!!!!

"unable to ungrade when using Buyagift voucher"

2
Barry C, Cardiff, United Kingdom 08/01/2018

My son and his wife bought us a Buyagift Voucher for a weekend away for two so we found your hotel which looked romantic so we checked the dates on line to see if they were available and they were, so we rang the hotel knowing we needed to upgrade from a standard room to the suite room and they wouldn't do it even when we offered to pay the difference but she did state that I could book the room without using the Gift voucher so what's the point in having the voucher

"Groupon weekend"

3
DJDobbo, Stockport, United Kingdom 07/01/2018

The hotel is of a certain time (1930's) it could do with some TLC however the beds are really comfortable and spotlessly clean as are the bathrooms, the staff are friendly and efficient and the food very good nice and warm the bar isn't as good as it could be, bar staff had no idea what Tio Pepe was and when I pointed it out on the shelf didn't know it was a sherry measure and tried to give me a spirit measure then it wasn't on the till system so didn't know how much to charge and lounge area could do with new furniture but all in all a pleasant hotel very central.

"Mr d j abbruzzese"

3
david john a, Cardiff, United Kingdom 04/01/2018

Stayed over the new year building is old and needs updating .very drafty rooms but clean staff ok breakfast was ok . The hotel has character a fine building in its time a good painting would help and new windows.

"New Year Eves stay over package "

4
ORMYBOY, Ormskirk, United Kingdom 03/01/2018

We are seasoned travellers, worldwide and U.K., and cannot understand the conflicting reviews, in our opinion The hotel staff reception and Natalie on the bar and breakfast and Megan as were all of the Royal Clifton were friendly and helpful. I guess a lot of this is how you speak to them,show some respect,it's not an easy job full stop. Our 3 days were fine, nice food and good entertainment, ok it was slow service at times,but come on why the rush The hotel is quirky and full of character, but the Promenade rooms are amazing,like a suite, our room was massive,really comfortable bed , pillows and clean bedding. The room was clean but it does need upgrading esp the old radiators, but we did have an electric convector heater. The old Sash cord windows rattled during last nights storm, unsurprising.The swimming pool was warm and enjoyable but the sauna was out of order. A lot of Upgrading is now being undertaken by new ownership but of course this takes time, being a listed building however we would return. No problem at all.

"A right Royal visit !"

5
7Legend, Portsmouth, United Kingdom 03/01/2018

Lovely return visit to this friendly hotel.Great room looking towards the coast,spotlessly clean & very comfortable.Breakfast was excellent with a wide choice to suit all.Staff all friendly & ready to help if required.Don't think you will find better value for money in Southport !

"What a blast!"

5
User 03/01/2018

I had a really lovely stay at this hotel! Jolene from the reservations department was really friendly and made the booking process so easy. The hotel itself is absolutely lovely, with loads of friendly, attentive staff!

"New year"

2
gedder1938, Liverpool, United Kingdom 02/01/2018

The hotel needs updating the faults in the room to numerous to mention advertised has free parking was charged £5 per day did try to charge me more for my stay fortunately I had the e-mail stating the price I had been quoted one of the receptionist could not be bothered booking us in saying she will have to carry on with what she is doing or she will forget (Rude) NEVER AGAIN.

"Groupon half term getaway"

3
Louise M, Leyland, England, United Kingdom 27/12/2017

Excellent food. We had an evening meal and breakfast. The room was tired and compact, drafty window close to my head and the units had handles missing and the Formica was chipped. The bars were empty, so no atmosphere and when I tried to book the free spa treatments there were conditions which weren't specified in the T&Cs.

"Avoid this hotel"

1
Stonewalker, Halifax, United Kingdom 27/12/2017

Stayed here 1 night in December, 1 night too long. Reception staff rude and ignorant, was not made to feel welcome. Room dirty, dismal and much too small. Breakfast dried up and staff not welcoming. Hotel needs a good refit. Will not stay here again. If you are unfortunate to book here avoid room 102.

"great location"

5
jon g, Milton Keynes, United Kingdom 22/12/2017

I just love this place! stayed here half a dozen times this year and always my go to place when in the area. Great value, great breakfast, great location, terrific sauna/ Jacuzzi/pool (Monday and Tuesday have swimming lessons, so avoid if pool required!) Proper rooms and sea views if they're available. Clean and tidy and a decent bar.

"One in the Eye for Parking"

1
abcdefghijklmn186408, Bradford, United Kingdom 22/12/2017

We have always found the Clifton to be excellent considering the reasonable prices. But I have twice had a problem with their grasping Parking Eye colleague. In this case I paid my £10 for 2 days parking but the incomparably incompetent Parking Eye still sent me a demand for £100. This is probably a regular occurrence at the Clifton - Reception didn't bat an eyelid and I was assured the demand would be cancelled and to ignore any further demands / threats. But it is really not a good idea for a hotel to cause its guests a lot of stress. Time for the Clifton to get its act together and stop these problems.

"Tired Old Place"

3
Helsinki-Squaw, Falkirk, United Kingdom 20/12/2017

Visited for a 2 night stay. The room was very tired ( but clean) as was the rest of the hotel, but we were advised that refurbishment was ongoing. Our meal at night was really quite good... albeit that the actual restaurant was freezing. Breakfast in the morning was like being in a bit of a "war zone" with loads of folks scrambling for lukewarm frazzled bacon, eggs and the usual.. breakfast sausages and mushrooms, and the staff looking as frazzled as the bacon. All in all was a pleasant stay, 'tho I might not hurry back. Was very annoyed that I had to pay £5 per night to park in the Hotel car park... bonkers!!

"conplaints"

1
thomasjV4954EO, southport, United Kingdom 19/12/2017

total disregard for its customers shown by managment, when faced with a complaint caused by him self did not try and solve any concerns, avoided all contact with the people who where trying to get answers to a question

"Fantastic hotel!"

5
Ronnie1604, Thornton-cleveleys 17/12/2017

Fantastic hotel!. Perfect for what we needed!. Excellent room and breakfast!. Very helpful staff who went out of there way for us!. We didn't use any of the pool facilities however, I did have a look and they looked great!. We just didn't have time!. Thanks for looking after us! ????

"Xmas Party, Meal and B&B."

4
rosiebud100x, Manchester, United Kingdom 17/12/2017

Great food, very festive tables and room, so inviting .... the staff waiters/waitress, bar staff, reception and the Nights entertainer (NOT a DJ he told me) were all absolutely brilliant, First class service and extremely friendly. Excellent value for money..... enjoying the whole package so much, we are booking again for one of the hotels January deals. Thank you all so much.

"Worst hotel ever"

1
kim-rae7, Leeds, United Kingdom 17/12/2017

Hotel was freezing cold had to ask why heating wasn't working they sent a blow heater up 2 hours later had to sit with coats on. If I don't travel from Leeds I would of drove back home we visited Portland hall spa which was lovely but the hotel came as a package I would not recommend this hotel to anyone. I would advise they knock it down or refurb it's old and ran down no heating and broken furniture left at 7 am as soon as My partner woke up didn't even wash or brush my teeth had to get out of there really the worse place I've ever been can't believe they can even rent there rooms out environmental health need to be in touch could of got numonia or hypothermia could see steam off my breath had to lay more or less on top of my partner to keep warm

"Dinner meeting"

3
jrobert55, Southport, United Kingdom 14/12/2017

I would like to thank all the Staff for looking after our Club and our guests so well on Monday evening for our Christmas dinner meeting. Everything went like clockwork the meal was excellent the table and room decoration added to the event. Our guest speaker was well looked after. The event closed our year very successfully. Many thanks once again for all your hard work.

"Quirky, Victorian hotel BEWARE!"

2
User 14/12/2017

I came away for a short break with my mum, I was given a 20 year reward from my employers and this was one of the offers so I took it. I wasn't expecting much as the price was so reasonable but I was pleasantly surprised once we got there. However, our room was stinking of smoke and you could smell it in the hallway. We came away for a break to calm us down as I'm due to get married at the end of the week and we just wanted a break. The room was boiling and we couldn't cool it down, the window was wide open upon arrival. We spoke to reception about the heat but was told there was nothing they could do about it. We therefore had to go out as we were sweating and couldn't stay in that temperature. We spent the whole time out due to the heat while it was -2 outside. Food was great, breakfast was really easy and good selection of very reasonably priced drinks at the bar. On our last morning, it was the first time we'd been in the room in the daylight and had a good look out the window. It's was burnt on the outside all the way around the window and windowsill and it was in bits. We spoke to reception about it and they said they'd get someone to look at it, we went for breakfast and returned to the room and could smell the smokey smell even clearer in the hallway on the way back to the room and checked the window again and again were flabbergasted by the state of it and actually wondered if they'd known there had been a fire there. Spoke again to reception and the girl was lovely but I don't think they appreciated what we were saying, that there has been a fire outside the window and it's really dangerous, they were going to get maintenance to look at it. Signs at the reception apologised that their smoke alarm system was down but they had measures in place for your safety. My mum emailed and quite frankly the response made out we were a bit thick and the window wasn't burnt, it was just old wood. Well I'm sorry but it's in pieces and it's not safe for people to stay in. My mum has emailed again and given the hotel the opportunity to respond and say we're not lying, that window is dangerous, however, they've made up their mind. It's a lovely hotel, I adored the Victorian features but I really don't care for the attitude of the general manager at all. The safety of guests comes first, the response from the hotel to our concerns has frankly been disgusting. My advice is to check your accommodation thoroughly and take pictures if you see anything wrong as they'll call you a liar if not.

"Great Location and Friendly Staff"

4
User 14/12/2017

Yes the hotel is old and a refurbishment is long overdue but I hear this is planned for January 2018. We stayed for 4 days and had two lovely dinners and breakfast was great. The staff are very helpful . Our Room was spacious and had a sea view. Having read other reviews we almost changed our minds but glad we booked. We will book again and cant wait to see the new bedrooms.

"Bad customer service"

1
User 12/12/2017

I am very disappointed in the lack of customer service from the manager and team of this hotel. I was booked on an Xmas party night 9/12/17 with 15 friends but unfortunately I have been very poorly for several weeks. I contacted the event organiser 3 times to find out of if any refund could be offered as losing £71.50 so close to Xmas is not good, especially having a young family. She was very dismissive and even cut me off the phone, she had my number but didn't bother to ring back. I then contacted the manager and received a very disappointing email just stating refunds can't be given, no mention of being able to transfer to another date (despite being told originally that may be an option) and no apology for the lack of customer service from her team. I replied to this email one week ago but to date, haven't received a reply. I work in the customer service industry and I am quite frankly flabbergasted at the lack of professionalism, concern and sympathy given considering the fact I have been so poorly. I even offered to provide proof from my doctor but had no reply to that, it's all about money! I certainly won't be recommending this hotel to anyone and would welcome a reply from Lee Crawford, Operations Director. 14 other ladies spent a lot of money at your hotel last weekend, which we do each year and we will certainly be looking for somewhere else next year. Yours very disgruntled.

"Christmas party night"

1
User 11/12/2017

Not sure where to start!! Went here on a works Christmas party weekend on 10th Dec. Good location, checked in at 3pm...massive room for one person more like a suite which I quickly realised was not a bonus at it was absolutely freezing in there. The decor and furnishings are so dated, there was a peach bathroom suite with a corner bath!! Our meal was at 8pm we had bucks fizz on arrival not the advertised prosecco, the dining room was very nice tastefully decorated in black and silver. We were the all inclusive package we got 2 bottles of wine on the table between 9 of us. We had no choice of menu it was tomato and basil soup, roast turkey dinner and chocolate log. The food was below average, tasteless and unappetising. The drinks were free from 9pm till 11pm the house wine tasted like vinegar and the vodka and gin were watered down. The entertainment was some retired dj in an elf costume poor poor poor. Breakfast the next morning was a farce massive queue in the main waiting room so you had to get your hot food and take it to the conservatory were there was no cutlery, condiments etc. We then had to wait 20 mins for a waiter to serve you coffee!! Food again below average. We were extremely dissatisfied with our stay here especially for the money we paid. The whole hotel needs a massive makeover and refurb. I would absolutely 100% NOT recommend!!!!

"Value for money"

4
User 07/12/2017

Hotel is dated and in need of renovation but has an old world charm very clean, room was excellent we were upgraded to a suit which was huge, biggest bathroom l have ever seen also considering the size of the rooms they were very warm.staff very friendly. Would definitely book again.

"Lovely helpful friendly staff"

5
Rachsj, Manchester 07/12/2017

Had another lovely visit to the Royal Clifton for a very nice afternoon tea to celebrate my friends birthday. Food was lovely and the staff were great. Highly recommended and will definitely visit again!

"Fantastic two night stay"

5
User 07/12/2017

Went to meet some relatives and had dinner twice at the hotel, food and service excellent. Stayed in one of their newly refurbished bedrooms which was great! All staff were very friendly and attentive. Will definitely return in the new year! Hope the refurbishment goes well.

"Megan"

4
todareistodo, cheshire 05/12/2017

This was our third visit in 3 years same time of year,similar deal 2 nights 2 breakfasts 1 evening meal on first night I do find it amazing how much people moan about the place,even if they are on a deal,or they have read the reviews you have to take as you find read through the c..p the moaners moan about,yes it is old yes some parts do need restoring yes you do have to pay a parking fee,which started this year,but the staff we came into contact with do their best,the food was very good,Megan who was in the restaurant when we had our evening meal was an excellent Hostess,breakfast was very good also,we had in our view excellent value for what we paid,the same has happened for the last 3 years if you paid big money to stay here well fool you,you obviously didn't do your homework We take as we find,for what we paid will come again,sorry to hear Victoria has moved to housekeeping department

"Fantastic but......"

5
ChrisTfur, West Yorkshire, United Kingdom 04/12/2017

We booked in for 2 nights at the end of November very cold outside made your eyes water cold.Loverly & warm in the hotel.A lot of people paid less than we did £110 ) using wowcher etc & they all seemed to be moaning.We thought it was brilliant value for money.We rang up to see if we could have one of the refurbished sea front facing rooms . £30 per night extra so £210 extra for a week.We declined & glad we did because we got room 1 just off the bar & if was brilliant.The car park is obviously a cash cow/ slush fund at £5 per day £35 for a week it's very shortsighted because once you get ripped off like this then you won't come back.If they have to charge then hand a drinks voucher out for say £2 a day.Talking of drinks a pint of larger was £3.99 just down the road Weatherspoons pint of Becks £1.99.The breakfast was brilliant serve yourself in a very nice dining room.The free Wi- Fi was very strong in our room.All things considered we had a cheap break & enjoyed ourselves.Would we go back? No not with the car park charging, which is a shame.They are not looking at the bigger picture.

"Step back in time"

4
Dot W, Scunthorpe, United Kingdom 29/11/2017

When you arrive at the hotel you can be assured if a very warm welcome not just from the staff but the heating is on full blast all the time, on contacting reception they were happy to send someone to open the beautiful if a bit distressed original Windows. I've stayed in a few Best Western hotels across the country and as another guest commented on checkout, the beds really need updating. Don't get me wrong perfectly clean as the room and en-suites, just a bit tired and needs a bit of TLC. Bathroom modern and spotless. Didn't eat there but food smelt amazing. Services at the bar perfect as on reception. Came back late evening cold and tired and made very welcome. For what I paid I feel it was a bargain. Taxi's quick and very cheap, lots to do in Southport, recommend you visit

"Poor shabby and diabolical customer service from one member of staff"

1
netwiddow, Manchester 26/11/2017

Stayed here this weekend. On the third floor. It was freezing heating was on when we arrived then suddenly went off. The staff avoided answering as to why when spoken to. One member of reception staff was so condescending she bordered on plain rude. She needs customer service training as a matter of urgency or to be in a role that does not involve human beings. On arrival we were told that there was entertainment on that evening. After a scary experience with the rooms built in hairdryer we went down to the bar. All they could say was the entertainer hadn't turned up. Now onto the hairdryer it was cracked up the side and very hot air burnt my hand. One of the girls on reception was concerned the other who I mentioned earlier acted as though we had broken it. Not at all happy by this point and they assured us that it would be repaired in the morning and a spare one would be brought up. 3 complaints later it wasn't repaired, the heating still wasnt on and no Sign of a hairdryer. After getting very little sleep as it was freezing we again contacted reception. Nothing happened and eventually we asked to speak to a manager. They then said we could move rooms. At last we thought. After being assured a porter would come and move us we settled down to wait. 30 minutes later we were still waiting and my friend went down to reception to complain. In the end to reception staff came and helped move us. They were lovely and agreed we could keep the room until 3pm today because of all the problems. Well just to add insult to injury no one had made a note of this when we spoke to reception, again to the girl who spoke to us as though we were lying. We kept our temper in check and I promised I would review this hotel honestly. My cat got better customer care on his holidays while we went to the royal Clifton. This experience has ruined my opinion of best Western hotels and I doubt I will ever stay in one again. I think the Management need to remember that good reviews make a business and bad ones destroy it. They need to be honest if they are unable to put the heating back on, provide entertainment, find a maintenance man and porter. They also need to send a secret shopper in to monitor their front of house customer service.

"In need of refurbishment."

2
brigsowner, high Peak 25/11/2017

Stayed there 24 Nov. Room very cold, radiator not working and had to ask for secondary heating. Decor could do with a lick of paint and carpet was in need of cleaning. Hot water was in short supply, a bath was not particularly comforting as I could not get warm. On the plus side the staff were very helpful and friendly.Not sure I would recommend or stay here again, especially in the winter.

"Seen better days "

2
mellowman2016, Liverpool, United Kingdom 23/11/2017

The hotel is in a very good location but is looking a bit tired and worn. The room was small the carpet and furnishings were stained and dirty in the hall was a very large damp patch that had bubbled the plaster and paint it looked like it had been there for some time

"needs some redecorating but godd value for money"

4
elainehU6460TW, accrington, United Kingdom 23/11/2017

Room a bit dated. Staff pleasant an hotel is very handy for Lord street. Most thing s are within walking distance. No discount on parking which was £5 per night. We had no view from the room and the noise of an air con unit or extractor fan day and night.

"Do no use this hotel"

1
User 22/11/2017

Used the Royal Clifton's car park a couple of weeks ago and paid for parking. Then I received a letter from Parking Eye who run the car park for Royal giving me a parking ticket. Called up Royal Clifton to speak to a manager about the ticket and whilst I was on hold waiting for a manager, a employee put the phone down on me. Called back and eventually got through to the manager and made a complaint, but the manager said they would get the parking ticket cancelled. Now a week later and no confirmation that the ticket has been cancelled and no response to my complaint. Most certainly won't ever be staying in Best Western hotel ever if this how they treat customers.

"Winter Break"

4
ian b, Manchester, United Kingdom 22/11/2017

Came here for pre xmas break ,first impressions very good, an old building but seemed maintained to a high standard, we were put in the Osbourne end of the building, once in our room it was very small, but has everything you need, our only complaint was the squeeky floorboards, i must say sorry to whoever slept in the room below us because we were up 3 or four times in the night, either to open or close the window (hot in room) or to the loo (with an extractor fan that could power the whole hotel) apart from the small gripes, we had very pleasant staff, fantastic breakfast (and hot, unlike a lot of buffet breakfast) and a well stocked (although expensive) bar. all in all good all-round hotel close to all amenities.

"Wowcher deal "

4
HP747, Manchester, United Kingdom 22/11/2017

Stayed on a wowcher deal and was a bit worried after reading some reviews but was pleasantly surprised. Check in was good apart from having to pay £5 per day parking. 1st room we thought would be noisy so moved to room on 3rd floor. Large room very clean. Old hotel could do with a bit of tlc in places. Had dinner on the 1st night and was surprised had a really nice meal . Breakfast was good plentiful and refreshed alot. Pool was good but went when swimming lessons were on hadn't checked this out . Good central location. Nicely decorated for Christmas enjoyed the gentleman on piano. Went to bistro bar med the second night lovely meal around the corner.

"Got to get real"

3
peter f, Solihull, United Kingdom 15/11/2017

Great building but it needs some attention .loved the history of the place and they could make so much of it .however the price does not merit what's on offer .charging £5 to park your car is not on also £10 for breakfast is also going to add expense to an already overpriced .you can get a good breackfast nearby for half the price .good location for all southport has to offer .

"NOT COMING BACK"

1
agaig_partdeux, chester 11/11/2017

I am here on a week end dancing break, when we arrived the hotel was dark and very very cold in the foyer, we had to wait while the receptionists sorted out our keys and finally got into the room. I will say that I was very, very, very disappointed. I am on my own and my room is small, overlooking an alley, the carpets are filthy, just glad I brought slippers with me. The sash window is broken and cannot be locked. The overhead light on the mirror is broken. the curtains, walls are dirty and the window sill has not seen a damp duster for a long, long time. while sitting on the edge of my bed I noticed that the old victorian radiator under the window was caked in dust and dirt ughhh. I dread to think what could be lurking under my bed. There is a kind of throw at the bottom off the bed which is not that clean looking. However in this surreal world of hotels the bedsheets appear to be clean and the towels nice and white and fluffy. The whole hotel needs upgrading and repainting inside and out. It really does not resemble the photos on their website. The food is ok, nothing to shout home about.Staff are nice tho. All in all, I will not be sorry to leave on Sunday afternoon. Britain is going to the dogs and should look at what Europe can offer in the same price range.

"Not as described "

2
User 10/11/2017

My friend and I booked a Groupon deal to go here which was described as a “leisure break”. We were really looking forward to jumping in the jacuzzi, having a girly catch up and even paid extra for afternoon tea. The deal sounded good - £89 each for 2 nights stay in a twin room, dinner on the first night, breakfast both mornings, afternoon tea and spa access. Here's where it went wrong: 1. Dinner was mediocre. Menu was too fancy for the actual quality. They even served green beans and pretended they were asparagus. 2. The room was boiling. Windows only slightly opened like most hotels and reception told us the heating is either on or off for the whole building. Old school? 3. Breakfast was ok. Hard, cold eggs but everything else was alright and it's buffet style. 4. Spa access was really disappointing. Jacuzzi was out of use and no signs staying this until we walked up to it. Not even informed by reception. The pool heater was broken too so it was freezing. Sauna was packed as no where else for any one to go other than the steam room which had a severe lack of steam. 5. Afternoon tea was small and not as described. I was told on the phone I couldn't book a specific time but to arrived between 12 and 5 and it would be a few mins to prepare. Man at the bar told us he would be at least half an hour as he had other orders (he was alone to be fair) but ended up telling us to come back in over an hour in the end. It was small and had items missing from what was described online only to be told “but you have more cake than normal”. Hmmm 3 bite sized pieces isn't great 6. Old and run down. Needs a massive face lift and lots of areas cornered off as the ceiling was falling down. Not ideal. Wasn't quite the weekend we had in mind but we had a good weekend. Staff at reception could be friendlier but were great in the restaurant

"the good and the bad!"

3
barry h, Derby, United Kingdom 09/11/2017

we have stayed at the royal Clifton many times in the last 12 years or so.just had 3 nights break there........this hotel is a very comfortable hotel..sometimes in the past the beds have notbeen too soft....our recent stay we had probably the best room and bathroom ever.lovely bed ...super sea view.it is very handy for everywhere in southport and the staff are always lovely and helpful..........however on the minus side the set price deal was minus breakfast which is £9 per head(2 people £18) daily.when you walk in they ask you if you want tea or coffee and then take a pot of which ever to your table cold/lukewarm...how long have they been mashed?? 2 days out of 3 it was terrible.....every breakfast the food was lukewarm/cold.hard eggs/cold tomatoes etc..... its not worth £9!............... the Osborne end lift malfunctioned most of the time we were there. the 2 bars seemed short staffed...and now you have to pay £5 a day to park your car..... all in all poor value......are they trying to catch brittannia inns up?. maybe it's a premier inn next time.

"Overnight stay"

5
User 07/11/2017

Hotel needs updating in the lobby area but apart from that lovely hotel, very clean the food there is excellent, would definitely stay there again the staff are very friendly and happy to help with anything if they can

"So so disappointing "

1
User 06/11/2017

Should have realised from all the recent negative reviews what we were letting ourselves in for...... but we have managed to have a combination of all the recent reviews, so here goes : 1) staff generally helpful , but appeared bored by concerns over lack of heating , hot water etc in the rooms . ( probably fed up of hearing the same old story) 2) a charge for parking , not mentioned once in any literature supplied by the hotel prior to booking . 3) A family get together and we booked 2 rooms . However it would appear that we have had our card charged for all 5 rooms !! Watch this space if this isn't corrected 4) it would appear that from correspondence already received about our complaints (two separate complaints by two separate individuals both received the exact same response, word for word) from BEST WESTERN that each hotel is a franchise operation and they aren't overly concerned about the views of the guests at individual hotels once they've had your money. AVOID AVOID AVOID this 'group ' of hotels

"Old charm ."

4
User 06/11/2017

If you want a modern , up to date hotel this one's not for you but if you want a bit a character , old fashion charm and polite staff the royal Clifton hotel is worth a try . Shame the temperature of the pool was colder than the sea ,just made me swim quicker and spend more time in the sauna . Yes the hotel is being repaired but I think it will take a few years to do everything but if you can look past the tried décor and rotten window sills , the rooms were spotless and the bar and restaurant were comfortable .

"Not as good as a room as last time !"

3
DianeT32, Penrith, United Kingdom 05/11/2017

Just returned from a weekend at the royal Clifton Southport on a wowcher deal ,not much to complain about really ,hotel is very tired in places ,staff all Very nice ,food very good no problems at breakfast or dinner everything you needed , our room was disappointing as it was our wedding anniversary weekend ,quite cramped n hot n a very old Window that opened to the view of a brick wall and nothing else !! Was supposed to have £10 each to use in the spa didn't get the voucher or any treatments ,even though I had rang numerous times to arrange an appointment none of my calls were returned only Saturdays to say they had no vacancies !!?? We would stay here again it is so close to all Southport has to offer .

"Beware of giving bank card details!"

1
elaineturner1, Manchester, United Kingdom 01/11/2017

We have just returned from a two night stay via Living Social at this very 'tired' hotel. Water was lukewarm on both days. Have to pay £5 per day for car park which is part of the hotel and was never mentioned in the booking. To add insult to injury, our vehicle was damaged quite badly and very noticeably on the left hand door after being parked in a disabled spot on the left of the entrance as you walk out. People were smoking at the front of the hotel which is not nice for non-smokers having to walk past - a smoking hut should be away from the entrance! After paying upfront for the car parking fees a charge of 1pence was taken off our card and not refunded but to our horror upon returning home £49.01 the first day, then £50.02 the second and after numerous phone calls being told management were in meetings all day, were told the system was faulty and the money would go back into our account within 7 days - how dare they?

"Special weekend"

3
Kathyandpete123, Bradford, England, United Kingdom 01/11/2017

Very dated hotel needs an overall /stayed for one night and after getting wet and cold from storm Brian we were looking forward to a hot shower but was disappointed to find no hot water and when we approached the hotel staff were told it must have been all used by other guests and we were unlucky , obviously they did not care which spoiled out special weekend.

"Fawlty Towers meets the Brittas Empire"

2
User 31/10/2017

The hotel is very dated and tired, with worn carpets, crumbling plaster work. Our room was on 3rd floor, with view away from sea over a car park. Given the standard of decor, it was actually as clean as it could be, but disappointing. The spa was just as bad, the changing rooms were inferior to a typical public swimming baths, and jacuzzi was cold! Car parking fee was sprung on us as we checked in at £5 per day, which feels a rip off, particularly given the state of the hotel. Staff were generally friendly, but careful not to ask how your stay was (not surprising!).

"Hopefully Regal Once Again "

4
handroo, Carlisle, United Kingdom 28/10/2017

We booked this hotel through a discounted voucher site having bed, breakfast and evening meal on the first night with bed and breakfast on the second. When we booked this hotel a few months ago they allowed dogs to stay but sadly the new management that have taken over have stopped this which some will agree with and others not. I must say that when we spoke to the hotel once we found out they no longer take dogs they immediately reassured us that as the booking had been made before this new decision that they would definitely allow our dogs to stay. The hotel does look dated and the management would probably agree with this but they are revamping the hotel bit by bit and hopefully it will be back to the regal hotel it more than likely was years ago. The hotel was clean, very busy with the staff taking care of a few hundred breakfasts virtually all at the same time with no fuss. Breakfasts have something for everyone and as we couldn't eat in the restaurant with our dogs we had to eat in the bar which is comfy with couches etc. and were helped by a very friendly and professional waiter called Tommy with nothing being too much trouble for him and whilst dealing with so many guests he did not forget about us in the bar and came back to serve us coffee and make sure we had everything we needed. Our evening meal was also taken in the bar and again the staff were happy to alter aspects of our meals to suit our tastes, likes and dislikes. Overall the hotel is in a good location, has started revamping some of the rooms and has helpful staff to make your stay as comfortable as possible, shame about their no dogs policy but it probably won't affect the majority of the guests who stay there.

"Needs a lot of attention if it really is to be Best Western three star"

2
Sankey1951, Birmingham, United Kingdom 28/10/2017

Not an enjoyable stay, 18kms from Blacklpool ?, Free Parking - its not. Once inside the hotel we were told that there were no Superior Double Rooms available and we were allocated "The Flat". The difference between this and the photograph of a Superior Double Room (shown online) which is what I thought I had booked is very considerable. We had a view of morrisons carpark not the front, window rattling in the bedroom had to be wedged with toilet paper, black insulation tape covering gaps in the white window frames in "the lounge" of the flat, bedroom with no heating, WiFi not working etc etc. The rest of the hotel is tired and needs investment to reach what I have experienced at other Best Western three star hotels around the world. The bar/lounge area is shoddy and the piano player who could have been a nice touch actually seemed to get fed up half way through a tune and segway into something else! Also seemed to be lots of staff around but not doing much? We had paid 142 Euro for a night at this hotel which frankly is a rip off - plus parking (£5) and a bottle of wine for our retreat back to the room (£20.00). Have requested managers EMail address twice but no response to date. Enjoyed the breakfast

"Royal Clifton hotel and spa southport"

4
Joanne H, Slaithwaite 24/10/2017

Just stayed on a wowchwr deal 2 nights bed and breakfast and one evening meal included for 129 for 2 sharing. The hotel is clean and tidy even though it is very Victorian. The room was at the back of the hotel with no view but was adequate.with nice compact bathroom small tv and tea and coffee facilities.all very clean again.only complaint would be bed a little lumpy. Evening meal was outstanding .3 star hotel but congrats to the chef as all food including snacks and breakfast was brilliant 5 stars.and staff too very polite and helpful. We used the spa facilities which is a Jacuzzi sauna steak room swimming pool and gym.very good but a little dated and needs some refreshing in some areas .enjoyed it though. We booked some spa treatments and although there had been some delays and an issue with some of their staff and some repair work going on.we were compensated with some food whilst we waited and the massage and facial was worth waiting for.

"THIS HOTEL COMPLETELY SATISFIES"

5
FIRSTREVIEW2010, NOTTINGHAM 24/10/2017

A few weeks ago I attended a three day event at this hotel as part of a group whose hobby is Pigeon Racing. This is a prestigious organisation - 'The Lancashire Social Circle' with a history going back 111 years. We have two all male dinners, but this Southport weekend is extra and wives and partners are invited. We stayed Thursday to Sunday and enjoyed every minute. There is considerable parking in front of the hotel for residents at a charge of £5 per day, which is paid at the hotel reception. Parking is tricky in Southport and this was an added bonus. Our Thursday evening meal was excellent as was our following days breakfast. My daughter and husband arrived Friday afternoon and took advantage of the hotels SPA which they found small but relaxing and calming at the end of their working week. The Circle organised a pleasant evening meal for our group on the Friday evening and a larger more grand event on the Saturday. Both meals were excellent which they should have been as the hotel Chief Chef had been awarded Southport's Chef of the year quite recently. Our accommodation too was superb. Indeed our own room was close to a suite and we could not fault it. If you have not been to Southport this is certainly a good place to start and my wife and I guarantee you will not be disappointed.

"what a lovely place"

5
mick d, presteigne 24/10/2017

We came here for a midweek break, planning to use it as a jumping off point for visits to Liverpool and other local attractions. The room was excellent with every comfort you could need, best couple of nights sleep I've had for years, staff were friendly, helpful, and easy to find when needed, food was excellent especially the buffet full English in the morning, lots of choice, fresh and plentiful. Definitely worth the extra couple of quid to have a superior room with seaview, spent nearly as many hours people watching as we did sightseeing. Comfort on a budget.

"Lovely hotel. Superb food."

5
cathrolfe, Manchester, United Kingdom 23/10/2017

Hubby & I here for a mini break. Faultless check in with car parking sorted by very pleasant Receptionist. Very nice room with all amenities including tea & coffee & lots of milk! Just had a three course meal in restaurant. Superb food & main course piping hot! Waiting staff very pleasant & nothing too much trouble. Hubby was given the wrong pasta dish but was then offered a free drink for the inconvenience. Now relaxing in the main lounge which has piped music & a lovely ambience.

"Romantic weekend "

4
User 23/10/2017

On arrival we found the carpark very full but eventually found a space .We ventured inside to book in at the desk the hotel was busy we were then told by the manager we could not check in till 3 it wa one o clock not a problem really ,I was then asked if I had a vehicle on the carpark I said yes expecting just to register the number plate I was then charged ten pounds for two nights stay now if I wasnt staying there fair enough but I really dont agree with paying for parking on the hotel carpark .We went for something to eat and came back at 3 and checked in we got to the room it was absolutley freezing on phoning reception we were told the heating was on a timer and would not be on until 6pm I asked why the radiator had not been switched on in the morning if you were expecting guests in the afternoon I was offered a plug in heater .On further inspection on our room the pillows were awful and the toilet and shower made an absolutley awful vibrating noise and the mattress was so thin you could feel spring under your back but we persevered and went to have dinner which was lovely and the service was good and staff pleasant .We then sat in the lounge and listened to the piano player a lovely old man very chatty we then went to bed and had the most uncomfortable nights sleep ever .Breakfast next morning was lovely and hot and as were leving we booked for dinner we left details with server in resturant so imagine when we came down for dinner and no sign of reservation ? The staff were very good and fitted us in on a lovely little table in the window had coffees in lounge .On day of leaving breakfast felt a little rushed as I felt there were people hovering around us but we got through it overall me and fiance said we would come again but maybe arrive later as not to freeze in a bedroom .

"Royal Clifton short Break"

5
U15BDbrendar, Isle of Man, United Kingdom 20/10/2017

Lovely room, great location and a comfortable hotel. It has character, not plastic like modern hotels. The staff were all very helpful and polite. Plenty of parking although it is no longer free. Had a relaxing time.

"Lots of noise and squeaky floorboard nobody to resolve your issues"

2
User 05/10/2017

I felt on my arrival I was intruding I was spoken to as though I had reported to an army desk three people will stop talking behind reception and made us wait the overall Hotel Needs some paint and floorboards needs repair we have no hot water , and no heating . Reported this matter and nobody came to sort it we resorted using the showers in the spa I felt that this experience was not a good one and it certainly wasn't value for money the only good point what's the location

"nice room "

4
User 04/10/2017

lovely hotel and room. advitised free parking but wen we arrived we had to pay £5. the room was very cold heater wasent working. had to ring reception as there was no hot water. by the time they sent some one to sort it i had to have a cold shower. again This Morning another cold shower. the room was very spacious view was great.

"Good Value"

4
Roberta G, Lancashire, United Kingdom 03/10/2017

Just returned from a couple of nights at the Best Western Southport Royal Clifton Hotel and Spa. Would like to say a big thank you to John, who sorted out Promenade rooms for my husband and I and my sister and brother in law all done prior to our visit and whilst checking in he overheard us checking in and came and introduced himself to us a really nice touch, also changed dinner from first night to second night without any trouble . Part of hotel is dated, but was reasonably priced, clean and staff helpful. Breakfast was good and plentiful and evening meal lovely . Check out was swift and pleasant, thanks Reena. If in Southport will see you all again.

"Really wants refurbishment"

2
SHINING26, Stoke-on-Trent, United Kingdom 03/10/2017

I recently stayed at this hotel which is in a prime position on Southport promenade. We were given room 135 on entering the room was extremely small and on looking out the window to a brick wall. Totally inadequate. I went to reception and they agreed to change my room to 115 which was larger and had a sea view over the promenade. This rom was a little better but in need of refurbishment I'm not sure whether the bed has the original mattress which was hard and creaky. The food supplied was just about ok. We visited the bar area and found a great improvement in there with music from an excellent artiste. The bar prices were not too bad and the staff were Excellant throughout our stay but really best western this hotel is not one of your best

"Nice big old hotel"

3
Frankie J, London, United Kingdom 02/10/2017

This place is not bad at all. But it is quite outdated. We knew this when we booked so I wasn't surprised. Fabulous location- right by the seafront, a nice walk across he road to the pier and playground and gardens. Our room was good- we were on the first floor. Big en suite with good shower. The one annoying thing was that the floor was unbelievably squeaky. I'm not just being fussy here, it was laughably loud. We had our toddler with us so the creaking floor was waking her up quite a lot when we were moving around the room. There's a very small car park round the back for guests- we arrived late at night and had a bit of a hard time finding it, not well signposted. The staff were nice. The breakfast was ok- not that great. We struggled to find anything fresh to eat, there was a small bowl of fruit salad that may or may not have been from a can, but no other fresh fruit, just cooked full-English or cereal or toast I think. Weak coffee. Perhaps needs a bit of a spruce up but it's a nice place and has character.

"NO TLC"

2
Pat D, Derbyshire, United Kingdom 28/09/2017

Rbooked a one night stay so we could visit a sick relative often use best western Room was large and airy the carpet was stained and dirty on settling down for the evening we attempted to turn on the tv it did not work werang reception and was told there was nobody in until 10 30 who could look at it so we managed without Atbreakfast it was a shambles dirty pots everywhere no bacon no fried eggs no beans had to wait for them all On checking out i was not asked if everything had been ok or if we had a nice stay was just asked for 92 pounds plus 5pounds parking i was not given a receipt no customer care in this hotel at all

"Pleasant stay in a nice room "

4
User 26/09/2017

First time in this hotel but I love Best Western. The bad news that made my heart sink was seeing the car park was controlled by the evil Parking Eye. I loathe and detest this vampire company. That said it is £5 a day for very limited in space parking. Check in was smooth and the room and view delightful BUT it was on the 2nd floor and the lift was broken... As I struggled upstairs two young staff approached who I thought might help. Dream on. Ten days ago at the Best Western at Whitworth the manager of 63 years old grabbed our cases... I am 75 by the way. The room was faultless. Quite perfect and a nice sea view. Old of course but that was why we were here. And now to the dining room. The menu outside was yesterday and that upset a number of fellow diners over the salmon.. Food was good but not exceptional and wine list expensive. Great cheese board. Overall performance? Well if it was my school report it would be Try harder! You have a great place and location.

"Terrible"

1
Sarahconroy32, Colne, United Kingdom 26/09/2017

Put on third floor but lift only goes to second floor my wife is disabled and could not manage The stairs . Complained told nothing could be done as hotel fully booked . It says online lift to all floors it's a lie . No cold water in bedroom reported nothing done . Room had damp stain and burnt holes in carpets. Entrance hall has damp Stains running down main wall . Staff were not accommodating and had to argue to be moved the next day .

"special midweek deal"

4
Gilliane M, Edinburgh, United Kingdom 24/09/2017

We did a last minute midweek deal and got a great price and a lovely room too. - ~Very pleased. - Have to say I fully expected to be staying in a glorified cupboard with a view of a wall at the back - which I could have lived with as the purpose of our stay was to be out and about and visit people and places. But we where very pleasantly surprised walk into a high ceiling room with two tall windows overlooking the front and a view over the marine area to the beach/sea. The room had lots of storage units, a dressing table and chair . two bucket chairs and a small table. The bathroom was spacious and had both a large bath and a shower over the bath - admittedly it was a rather 80;s shade of peach, but it was clean and functional with a heated towel rail and lovely bath sheets - so all you need. I did find the bed a bit hard on the first night but managed to get some sleep by the second night - other half was fine ( so a likely a personal thing ) The Spa had a gym, ( towels as you went in but you need an old pound coin for the lockers ) and swimming pool , sauna and steam room ( although found the steam room had not yet heated up when we went in ) - and a lovely Jacuzzi, - all to ourselves as we had booked a late evening meal so allowing ourselves time to go for a swim, chill first. ( so remember to take your costume ) Treatments have to be booked at the Spa area itself, so we never ventured for any further treats but always a consideration if we return ( and returning is a consideration as it was overall impressive ) Parking is tight and cars are in diagonal style with not a great deal of room if you have a large nosed car ( ours is small so thankfully ok to park ) - there is a car park further along or street parking also ( pay machine) - there is a cost for parking at the hotel but this seems to be two different tariffs so best negotiated with the hotel. The hotel is directly across from a path leading through the marina area and about a 5 minute walk to the beach, or a further 5 minutes along to the pier, or alternatively 5 minutes to the rear of the hotel to Lord St with it's shops and planted areas ( and even Morrison's off to the other side ) The evening meal was tasty and gave alternates for vegetarians, the staff where friendly and approachable ( although certainly they where kept busy it has to be said, so they did a good job ) Breakfast was a self service with cold buffet bar area and hot breakfast bar area ( and the dreaded conveyor belt toaster, done once it's very white done twice it's very dark - take your choice ) They do have a notice at the Reception desk that informs you that the earlier you attend ( green, amber, red times ) the traffic is not as busy - it did seem a bit crushed with tables and people getting up and down to collect food - although sensibly enough they do seem sensitive enough to have those with sticks and chairs to be sitting to the near side rather than up the steps at the far end where we where placed on the first morning but as we are abled bodied that was not a problem. - a number of chair users around, so it would appear that mobility needs can be met. Lovely young talented piano player in the lounge on the Thursday night, good to sit and relax and have a drink or coffee. So think I 've covered everything, take warm clothing for heading out to the pier/beach in autumn/winter as certainly breezy, and take money for doing a bit of retail in Lord St and go take yourself off to Southport.

"Very tired and dated."

3
Andy_Viv, Ryde, United Kingdom 23/09/2017

It's a huge old building that looks very impressive and in a great position facing out over the gardens and the Marine Lake but unfortunately being over 150 years old and with an inconvenient layout does cause problems. By the reception is a spacious lounge area and some gorgeous function rooms, but once you head off in search of your room it's a little different. Comprising two hotels joined together there are some odd and inconvenient changes of level and lots of long corridors. The décor is dated, lots of embossed wallpaper and Artex painted over with cream paint but all fairly clean. Our room was quite spacious with lots of storage, the beds were comfortable, excellent Wi-Fi and TV. In the bathroom, more of the cream paint and a pink suite! Also a wrecked venetian blind to the window, but if it's wrecked why leave it there? We found when washing and showering that the hot water took absolutely ages to come through to the tap, I guess the boiler is the other end of the building. We slept well, managed to get some hot water out of the ancient plumbing and headed off along the maze of corridors and steps to get some breakfast. The staff at breakfast were very friendly and polite but under pressure, one more waiter would have made a big difference. An excellent hot and cold buffet breakfast was available. Again, the décor in the dining room was dated, it was straight out of the 70's with coffee-coloured hessian wallpaper, brown trim and some groovy curtains. There is a point where ‘Classic' styling becomes simply dated, and the décor here has been neglected to the point where even lovers of traditional styling will be disappointed. I felt sorry for the owners of this place as with its huge size and ancient systems it must be difficult to stay ahead and there are some modern competitor hotels just across the park. Nevertheless, in spite of the crankiness we enjoyed our stay but if you want cool styling this isn't the place.

"Relaxing getaway "

4
Jayne D, Walsall, United Kingdom 20/09/2017

Well it wasn't relaxing had rude staff on the front desk at the bar and then was totally embarrassed in the restaurant by the chef and waiter!! We had 4 of us as my husband is very poorly with cancer and wanted to get away to chill for a couple v days. But I spoke to the duty manager who assured me he would not tolerate this behaviour and gave me and my guests a meal in the restaurant wich was lovely.rest v the staff were lovely and so was our stay. The hotel is a lovely old Victorian building the rooms were huge and very comfortable and clean. No the hotel isn't modern but that's not what we booked so don't know why people moan!! It's in a great location.The dinner and breakfast was lovely and plentiful.i would recommend this hotel and would come back only thing drinks r very pricey!!!!

"Weekend trip"

2
Peter G, Lanchester, United Kingdom 19/09/2017

Have just returned from two nights stay whilst the hotel was comfortable there where issues that wernt acceltable I was visiting with an elderly aunt and on arrival we were told that the lift at our end of the hotel was out order but would be fixed the next day when we left 3 days later it was still out of order also the buffet breakfast was mediocre even small things like there was no toilet brush in my bathroom

"VERY VERY DISAPPOINTING"

2
christopherbS6770WD, Bradford 19/09/2017

We have stayed at this hotel before, but I think this will be the last time, bedrooms and bathrooms need a complete overhaul, we stopped in a room with a PEACH bathroom suite, bed was even older so uncomfy, The hotel is very central, and easy walk to shops and front. Southport is a lovely place, but this hotel needs major work

"Excellent service and value for money "

4
Iansheffield_13, Sheffield, United Kingdom 18/09/2017

Paid £129 for a two night break BB and dinner on first night for 2 with a Woucher deal. The hotel is incredibly old fashioned but the staff were as helpful as you would find in the best of hotels. Our room was on the side of the hotel and was roomy. The bed however was incredibly hard. Some modern mattress covers would help. Excellent location too. At the price we paid this was excellent value for money

"Good 3 star hotel seaside hotel"

4
Derek L, Leicester, United Kingdom 18/09/2017

Stayed 2 nights on a deal that included dinner on one night. We were on the second floor and our room had a sea view and we could actually see Blackpool tower and the pleasure beach in the distance. Our room was clean and had all the facilities we needed for our stay. Dinner on our first night from a set menu was enjoyable and the service was friendly and efficient despite the restaurant being full. Breakfast was buffet style and more than adequate to set you up for the day. The hotel is a fine Victorian building well position on the promenade with all that Southport has to offer its visitors within easy walking distance, Lord Street is just behind the hotel. Some reviewers have complained that the hotel is dated and in need of refurbishment, however we found the hotel to have great charm and all the public areas are in keeping with the hotel, which is a good 3 star seaside hotel. If you want modern and characterless visit thr Premier Inn over the road.

"Incredibly outdated, inadequate and shabby. "

1
Valentinesontour, Mandurah, Australia 14/09/2017

Purpose of the visit was to meet up with family as we all live far and wide. We were looking forward to having a lovely rest and catch up. Booking in went well. But, our room was so small, dated and old fashioned, the view we were promised was of a large black wall at the side of the hotel; we were very surprised after reading other reviews on here at the shoddy appearance everywhere. I requested a room change and we were 'upgraded'. That room was better, but still not worth half of what we paid. The hotel is FULL of elderly and impaired folk who struggled with the enormity of stairs, which resembled a maze, the hotel isn't able to accommodate them due to the stairs and limited capacity in the long waited lifts. The hotel is huge. There is a lack of lounge chairs and table space in the bar area which was very inadequate for a full hotel. It appears the majority of guests had purchased a deal somewhere. We paid considerably more, which was outrageous considering the rock hard beds, with basic mattresses, and we had to pay an additional £5 for parking(!) Breakfast was something like from faulty towers, awful tea, broken toaster, awful coffee, basic, albeit edible. On a positive note, the majority of staff were very friendly, and helpful although they were visibly overworked. The bar staff had just one person on, which I think in a full hotel is not acceptable and I noticed the worker had to walk quite a distance to the kitchen each time a guest placed a bar food order. Walk back again, serve the many awaiting thirsty guests, clear and clean the tables and glasses and keep smiling. Best Western you should be ashamed. Never again. Not recommended, even if purchased at a low rate.

"Tired"

2
38joyh61, Wrexham County, United Kingdom 13/09/2017

We recently stayed at this hotel. On entering our room, we were very disappointed. It was very small, I would not say it was a double room. It was poorly decorated, there was visible damp on the walls in 3 places, the furniture was tired and there was a lamp attached to the headboard, which I kept knocking my head on. The pillows were hard, mattress of poor quality. The radiator didn't work, not much power from shower. We enjoyed sitting in the conservatory, but sadly we were asked to leave as they were shutting up due to staff shortages. We enjoyed our evening meal there, but sadly the breakfast was not of the same standard. The staff appeared to be over stretched, they did there best. On checking out there was an issue with our outstanding bill, we had been charged for items we never ordered or received. The receptionist struggle with this problem, eventually it was sorted. We have stayed at other best western hotels which were of a better standard. Besides all this we enjoyed our stay in southport.

"PavilionRestaurant"

5
User 13/09/2017

Came here for a steak meal on a Groupon voucher. Never used one before (it was a present), but the staff filled us in quite clearly and politely. Huge mention of thanks to the charming Trinity and her very able colleagues who made it a lovely evening. Two glasses of prossecco and strawberries were offered, gratis, when they heard it was our anniversary. A lovely touch. Meal was excellent - well cooked and promptly served. Nice, old-fashioned service at its best.

"Best western read this before u book"

1
User 12/09/2017

We stayed a the so called best western the royal Clifton southport for two nights. What a disappointment. First of all, there is no heating in the rooms or hall ways. I went to complain? Why i botherd , i dont no,the people on reception did not bother i was fobbed off ,with maintenance r coming to sort it. I thought that having to go to bed in socks and a jumper was a thing of the past not in this hotel. I heard two different things . One the HEATING did not work and has not for some time. And it is so expensive to run they just do not bother to put it on.. second night just as bad but this time not only COLD but rain dripping through ceiling. Drip drop drip all NIGHT. Room 218. Our freinds stayed in 221 there ceiling leaking as well. £208 we paid for this. When o complained i was told that the room commanded this rate as it had a view. Pitty it wad filth dated carpet stained. And yes no heating.. breakfast was below standerd . Standing in a line waiting at buffet by the time you were at the end they would have ran out of eggs or hash browns. By the time fresh ones came out yhe rest of the breakfast was cold. Two days no fresh orange juice ran out . Bacon fatty and so pink look like it had be boiled rather than fried or grilled. How they can say best western i dont know.. they just take yhe complains in one ear and out the othere. There are plenty more mugs willing to stay here again. Damp disgusting disgraceful . I thought i had booked in to one of the britannia hotels it was that bad. Rob pain is the CEO of best western i am trying to email him as well just to see if he's any more botherd than the management there. You should be ashamed of yourselves. Watching your budget rather than your guests welfare

"Very Disappointing Stay!"

2
Rebecca_Williams97, Birmingham, United Kingdom 12/09/2017

Within the first 5 minutes of entering the hotel, they charged £40 to my account, when asked what it was for, receptionist said it was a "deposit" which would be refunded as soon as we leave? Still haven't received it and been back two days. Our view was a white brick wall, the hairdryer wouldn't blow a feather, the TV was broken and had no signal, the curtains wouldn't close properly and there was no mini fridge to chill water etc. We booked the hotel mainly for a spa experience, when we got there the jacuzzi AND steam room was out of order. Overall, not happy with our stay, pretty much ruined our experience in Southport and even though we haven't stayed in a Best Western hotel before the Royal Clifton, would not want to stay in one again.

"Great value break"

4
Fivetimesandcounting, Huddersfield, United Kingdom 07/09/2017

Having looked at some of the reviews I can understand that some may be worried to stay at the Royal Clifton but my advice would be "go for it". Seafront hotel, spacious, clean room, use of leisure facilities included, friendly staff and a great breafast.........why wouldn't you stay here? Try the Royal Clifton and form your own opinion, don't let others put you off!!

"Lovely restaurant and great service"

4
twilight4eva, Birmingham, United Kingdom 07/09/2017

We purchased a voucher from living social so just expected a bog standard meal, this did happen, the food was amazing, more than what we expected. Lovely setting as was in the conservatory, nice, clean and looked after surroundings. Food quality was amazing, best chips and onions rings ive had a for a ling time. The girl who served us was new she was american or Canadian. Very helpful and well mannered. The fire alarm went off which couldn't be helped as found out it was to do with the hair dressers on site, but i think you need to train your staff of this was the girls 1st experience of this and wasn't sure what to do really. Thank you for a great experiance.

"Great place"

4
User 06/09/2017

Went on a wowcher deal to this hotel the pool and spa facilities were excellent was very hot in conservatory were the Jacuzzi was, out door area near pool could do with updating. The hotel is a big building that could do with a fresh coat of paint as the corridors looked grubby, room was clean and a good size. We also enjoyed the food in the restaurant the bar was pricey trust me id no 70 quid later lol overall enjoyed our stay would go again and would recommend.

"Very poor"

2
Minieuropetraveller, Rottingdean, United Kingdom 06/09/2017

We were greeted by a pungent air freshener smell which we later realised was to cover up the musty smell the hotel had. Check in took ages without a smile from the lady on reception. Eventually we were allocate our room. The lock was a bit dodgy but we were tired so entered the room. The room was terribly outdated with a pink bathroom suite. Mattress was most uncomfortable with springs that pinged when you turned. We decided to have a drink in the bar we were greeted by 'we close in five minutes' we ordered our drinks and asked for a slice only to be told 'the flies have been at them so I chucked them away' . Unbelievable! At breakfast we were ignored until I asked do we need you to check us off your list? ' I am busy cleaning tables wait a minute'. We were not offered tea or coffee I had to ask. Breakfast is self service and the hot items often run out at different times so couldn't get bacon and sausage and beans at the same time. It's very poor on customer service. I am disappointed in this Best Western hotel. The only positive is its location.

"Tired"

2
laundrymancheshire, cheshire 06/09/2017

I have stayed at this hotel many years ago and Its a shame to see its been aloud to slip into decline .Thw bedding is spotless and the towels white and fluffy but it stops there .The photos are nothing like the. rooms.. The pink bathroom suite is so old. The carpet is so worn its a shame. We had an evening meal in the restaurant which was part of the package. Absolutely superb. I believe a refurbished is due to start and hopefully once again thia hotel will regain its grandeur that it once had

"Contented "

5
Elsa1128, Darlington, United Kingdom 31/08/2017

Having paid a very reasonable price for this sea front hotel we are so pleased at the facility , lovely Spa great staff and fab breakfast.... and on top of that we got a sea view (even if it was miles away..... ) The room was very large slightly dated but worth every Penny

"Let's not just talk about the negative..."

4
SJPearson, St. Helens 31/08/2017

We booked this hotel through Wowcher (I love wowcher) it included a 2 night stay with an evening 2-course meal, breakfast both mornings and access to the spa and credit towards treatments. All for £129! We booked as we wanted a little getaway but didn't want to be too far as our cat is poorly. Having read reviews on our journey down (awful food, dated, tiny rooms etc), we wasn't holding our breath for a spectacular stay. Having arrived at the hotel, we were greeted by friendly staff. Check in was quick and easy. Our room was on the third floor right at the back of the hotel. Being a large hotel it was a mission getting to our room but not an issue. The lift is questionable though, literally hearing every mechanism trying it's best not to collapse when you're in it but it did its job. My husband hates lifts but having a bad foot couldn't take the stairs so it entertained me tormenting him. Our room was simple but spacious. It was very clean. The fitted hair dryer was useless taking an hour to dry my hair. The walls are thin so if you're a light sleeper don't sleep next to the wall. The bed was too firm for me and my bad back. But that's not a negative about the hotel, it's just my mattress preference. We went to the spa as we were booked in for our evening meal at 8.15. The place was clean. It was literally what you expect a lovely pool with a jacuzzi, steam room and sauna. You need a degree in engineering to work the lockers though. Reception change your towels for you so you're not stinking you room out with chlorine. And the hair dryers are so much better than the ones in the room and free to use. The evening meal was literally 5 stars. We had chicken curry and ordered onion rings in the side. The best onion rings I've ever had. And the portions were generous. Couldn't fit all the dessert in. Drinks are reasonably priced too. We finished the meal and went to our room and fell asleep almost instantly with our bellies full. I was up in the middle of the night unable to sleep due to my bad back. So I was just wondering round this massive hotel trying to get myself tired enough just to fall asleep anywhere. There's so much history to this hotel that most guests are not appreciating. If it had laminate floors and silver glitter walls and canvas prints everywhere (i'm just trying to think of modern things), it just wouldn't go with the vibe of the hotel. Yes it's a dated hotel but it's also a dated building. The buffet breakfast was a nice touch. Literally the room was flowing perfectly and there was always fresh food. The second something was empty, it was full again. Literally the room was run with military procession. My hats off to the staff there. There was plenty around to do. We went to the Funland, walked the promenade, played mini golf, had a boot ride. We came back to the hotel about 5pm, spent an hour in the spa. Had a nap as the fire alarm went off early that morning. And then finished off our day with a cheeky win in the casino. This will probably be the most honest review you've read. We've both enjoyed ourselves. Excellent value for our money and we'll probably return if the opportunity arises in the future. If you want the Hilton, then go to the Hilton and pay their prices

"Nice weekend"

4
MAWBEY, Shrewsbury, United Kingdom 31/08/2017

We found everything about this hotel just to our like liking, the staff could not do enough for you. Our special thanks goes to the ladies in reception namely Vicki who helped make the weekend. We also went across the road and had a game of bingo.

"A grand old hotel with lovely period features "

4
deanbirt2015, Alston, United Kingdom 30/08/2017

Lovely view of the promenade and gardens, reasonable price as pool and sauna included , slightly tatty but clean and charming . Had a lovely two days, great restaurant around the corner. My teenage girls loved the TV and free Wi-Fi too.

"Wouldn't stay here again"

2
User 29/08/2017

Our room was small, very stuffy, very tatty, very outdated, grubby and broken, the bed was extremely hard & creaky, really uncomfortable.Room was at the back so noisy at times and not a very nice view. It was nothing like the description or pictures of the standard rooms on their website, very disappointed. The whole of the hotel is in need of a total refurbishment. Parking on site is extra but not much room. Check if booking that all amenities are working, the steam room has been out of action for some weeks.Food was really good as was the service, shame the Hotel lets them down. Definitely wont be staying here again.

"Jackiehail"

1
User 24/08/2017

Booked 2 nights here on 17th -18th August to visit Southport flower show. Having travelled from Scottish Highlands we arrived to be told there was no booking in our names. I showed them the booking confirmation email from booking. Com and the receptionist found the booking but said there were no rooms and they were full. We were offered a free coffee in the bar whilst she waited for her management to come and sort it out. After an hour we were told they now had a room available and we were directed to a room at the very far end of the hotel. This was obviously set up for one with just one biscuit and very little tea or coffee. There were used towels, still damp hanging on the back of the bathroom door. We tried to book dinner but because it was now late they were full but given the circumstances they would accommodate us. We went down for dinner but much of the choices were sold out. As it was late we only wanted one course, but we're charged for 2 regardless. Next morning we went down for breakfast to be told there should only be one person in the room, they served us regardless. For dinner that evening we went to the conservatory grill. They were just opening as we went in and yet tables were still dirty from earlier that day or the day before. When I came to order food there was no one available and we waited 10 mins for someone to eventually arrive to take our order and serve us a drink. Food was okay, but nothing special. Would I recommend this hotel? Never. My only recommendation would be to steer clear. The hotel is dated, dirty and like an episode of faulty towers. Very very poor.

"Pleasantly surprised"

3
GEORGE H, Doncaster, United Kingdom 24/08/2017

Just spent two nights here and was pleasantly surprised having read a lot of negative reviews,yes it's a bit tired in some areas but that just adds to the character.we ate in the restaurant one evening and found it very good indeed,our room was on the third floor rear,it was rather large with equally big bathroom,both rooms looked to have been refurbished not to long ago,staff were all pleasant and accomodating,all in all a pleasant stay.

"Tired &a shabby sad !"

1
pippacat38, Chester, United Kingdom 23/08/2017

I recently visited the flower show with Mum (86 yrs) daughter & grandson. We booked an overnight stay for the 17th saved up & paid for by my Mum. On arrival there was confusion over the rooms . When we did get into our rooms the standard of cleanliness was very poor and the rooms like the hotel looked shabby and tired. The level of cleanliness fell way short of our expectations. We discussed our concerns on arrival and leaving with the manager. Eventually we can to an amicable settlement of the bill which reflected our disappointment. The receptionists would also benefit from a refresher customer care course. However on a positive we would like to thank Alex and Simon for helping Mum negotiate the many stairs. Thanks to you both you should be working on reception not hidden away behind the bar.

"good stay good staff"

4
L1552ALmichaels, southport, United Kingdom 22/08/2017

we stayed with my mother and father who had a very good room on the first floor, which was fantastic for their needs, very attentive staff, very professional , we hope to will be returning in the near future

"Terrible visit"

1
annmichie, Edinburgh, United Kingdom 22/08/2017

I had a group on voucher for two visits to this hotel for dinner: first one was for pasta and wine: spaghetti carbonara arrived with no sauce and tasted very gritted (egg shell) bacon was all fat returned both and asked for replacement - hamburger was the cheapest meat you could get. There was only two couples in the bar area and the other couple sent their hamburger back twice and their pizza twice. The second visit was for steak again was not good quality. Will never go back again. Staff were very apologetic but for such a large hotel think they need a new Chef.

"It's former glory days are sadly behind this tired hotel."

3
JoCoSi, Cardiff, United Kingdom 17/08/2017

We stayed at the Royal Clifton Hotel for a conference in May 2017. It is a beautiful building but sadly very tired inside and could really do with some money spending on it. It is in a lovely location overlooking King's gardens and just around the corner from the centre of town. There is limited parking immediately in front of the hotel but plenty of on-road parking along the edge of the gardens. The décor is very drab although reception was teaming when we arrived as they were setting up for a wedding. It is a traditional Victorian seaside hotel, long and narrow, but is in need of refurbishment. We were in a large sea front room on the second floor but the lift at our end of the building was not working and the stairs were typically steep and narrow. We had fantastic views but that alone was not sufficient to justify the price. The room was very sparsely furnished and felt empty and the bathroom was extremely dated. In addition the landing was in grave need of maintenance, there were holes in the walls, stains on the carpet and a door frame actually hanging off next to our room. I was looking forward to some sight-seeing on the Sunday but was unfortunately struck down with a sickness bug meaning that I was hotel bound for the day whilst my husband worked. I couldn't face the busy reception lounge full of hungover wedding guests and found a quiet spot at the far end of the hotel. In the end I resorted a lounger next to the pool where I could doze in peace. The leisure club is also very dated but it was good to have that facility. It is a terrible shame that such a grand old hotel has fallen into such a state of disrepair. Had it been maintained properly it would still be a fantastic retreat but as it is I would not recommend it. Please spend some money on it Best Western!

"A pleasant stay"

3
70ish, Worcester, United Kingdom 17/08/2017

I stayed for two nights on a coach tour the hotel is in an excellent position it is old and maybe some areas are in need of refurbishment but our room was clean and roomy Unfortunately we were on the back of the hotel so didn't get a nice promenade view but we had clean bedding, nice fluffy white towels and hot water the staff were very pleasant and both the buffet breakfast and evening meals were very good with a nice choice of food.

"The contents of the box don't match the outside."

2
John W, Nottingham, United Kingdom 16/08/2017

When you see the hotel from the outside you get the impression that the hotel will be very pleasant inside but things aren't what they appear. We went on a coach holiday and on arrival had to wait over 1 hour for the room to be cleaned and made ready for habitation. When we finally got into the room our expectations soon fell down the pan it reminded us of a caravette we used own but soon got rid of when we spent a few nights in it. Moving around inside was a work of art and involved complete co-ordination between the two of us. The room was exactly the same ie no room to pass each other. At the foot of the bed there was perhaps 0.9m to the outside wall but in this space there was a round table and two armchairs which not only obstructed the walkway but made it impossible to open one of the wardrobe doors so this had to be moved out of the way (really wanted to throw them out of the window but fought back the urge). With the armchairs moved it was still a work of art to get to the team making facilities. Looking closer at the room we could not understand why we had to wait because it was evident that that cleaning had gone by the board. The dust on the trouser press was really thick so my wife wrote "clean me" in the dust this was on the Monday and it remained until Thursday when the maid came whilst we were still in the room so she gave it a slightly better clean and even wiped some of the dust away. The bathroom was similar to the bedroom ie cracked wash basin, long black hairs on the floor for a few days. The toilet was situated with the toilet roll impossible to reach unless sitting sidesaddle because it was behind your back. Someone had done a risk assessment with the towel heater rails because when sitting on the toilet your legs are in contact with it so it was covered with pipe lagging covered with foil. The meals were nothing special. The only positive point I have for this hotel is the extremely efficient barman Alex who knew exactly what your order was and he was extremely courteous and we'll turned out. Would we stay there again - NO.

"Very enjoyable break"

5
MFeely, Edinburgh, United Kingdom 16/08/2017

Excellent hotel in great position for visiting all Southport has to offer. Staff welcoming and very pleasant. Promenade facing room was large with very comfortable bed free wifi and decent sized bathroom. Breakfast was buffet style with plenty of choice We had a lovely stay and will return in the future.

"Champagne afternoon tea"

1
User 14/08/2017

Very disappointing. Food was good but service terrible. Had to eat off a paper napkin, no plates were provided. Afternoon tea is served in the lounge which is part of the reception area. We were given a glass of prosecco but no tea or coffee. Obviously very short staffed.

"Absolutely terrible!"

1
lucida123, Greater London, United Kingdom 10/08/2017

I travelled from South London to spend a weekend away. We found this through Wowcher. The hotel is extremely dated, smells like a hospital and we had a room facing wastage pipes. The room felt dirty and I can't stress enough how dated the hotel is. It's main clientele is retired people. We requested our money back and we had to try and argue with them and get our point across before the Deputy manager finally agreed as the main accounts manager was off. She asked us to call him on his day off and try and get him to say yes. Absolutely terrible. We could not get through to him and after a lot of faffing around she finally agreed to give us our refund. Unless you're retired or old, stay away from this hotel!!!

"Traditional and lovely"

4
rootatoot, Staffs 09/08/2017

Big room, great view. Very traditional hotel with piano in the lounge. Nice spa area. It is quite dated but the style and service makes up for it. Breakfast was good, busy but plenty of choice. Lots of displays including some history of the hotel which was interesting. Parking a bit tight but manageable. They had a wedding and another function on at the time but it did not affect me at all. Would happily return.

"Good food, decor retro"

4
Celia T, Manchester, United Kingdom 09/08/2017

We stayed two nights in a large twin room. Beds were very comfy and the room was clean. The furniture in the room was dated but functional. We had two breakfasts and one dinner and the food served was tasty, hot and good portion size. We paid under £130 for the two nights for two people. I consider we got good value for money (Wowcher deal) The staff were friendly and efficient everywhere in the hotel. I would stay here again

"Let down"

1
hilarydowling321, Wigan, United Kingdom 09/08/2017

When we arrived and checked in we went to our rooms we booked a family room and a double both promenade facing the double was ok but the family room was at the back overlooking roofs we were very upset as we had done this for my goddaughter and her children we went to reception and they said they had nothing else to move them to till 3,o'clock the day after which was pointless as were only there for two nights upsetting. Then on Sunday we all decided to use the hotel dining room as it was our last night as my husband is allergic to onions we asked would it possible for him to have a meal without onions four different staff said no problem we went to dining told them he was the one with the allergy they said no problem again you now know what I am going to say don't you it came with onion gravy. So myself and husband had to go out in pouring rain to find somewhere to eat and leave family there as we did not want them to go out in rain . When we were leaving the day after we complained to the receptionist about the things that had gone wrong and her reply was as long as I get my wages I am not bothered so we gave up and left they will never see us again .

"Dissopointed"

3
anne1956_13, Preston, United Kingdom 08/08/2017

Wherever I stay I like to pick a Best Western.I've stayed here before for my daughters wedding and been for several meals. So when I wanted to take my Grandson away for a weekend , I chose The Royal Clifton. No problem with the room , lovely and big and great views. Had a nice Rump Steak with a bit extra to pay. My Grandson had a Pasta bake, left alot of it. I had Icecream to follow and found the chocolate icecream had crystalised. Breakfast not as good as the last time we stayed. No side plates and knife to use for toast. Grandson loved the pool and spent many happy hours there. On one day the pool was shared with private lessons. Would have been fine but guest were moved from one side to another as the instructor decided to move over after half an hour. I'd booked a later evening Dinner, as taking Grandson to the Cinema. When we arrived at the Resturaunt they didn't have the booking for 8.30pm. The menu was almost the same few meals as the night before. We asked if we could change to the Conservatory menu and went through there. The staff were very accommadating. I had Fish and chips. The Batter was flat and tasteless , the flakes of fish were grey. Grandson left his again after couple of bites. Breakfast was the same again and still no side plates or butter knives. We had booked our Sunday dinner to return to after we had vaccated our room. Was told the Resturaunt was closed so asked for table for 3 in Conservatory for 2pm. No problem the lady on reception said. I was treating my sister to Sunday lunch , as a Thankyou for collecting us. Back at 1.45pm to find the Conservatory closed . Asked at reception and they sent me to enquire at the Bar. He told me it wasn't open till 5pm, so I asked why was my booking taken.? I went back to reception and spoke to the girl who took my booking. She hadn't been told it was closed till 5pm. The barman had said if we wanted anything to eat we would have to come back in a couple of hours. There was a booking for 250. I was livid, we had been out in a very busy Southport and was looking forward to a Sunday lunch. So that was 2 meal bookings they got wrong. The Food and Beverages Supervisor came over and asked what he could do to help, nothing could be done. My sister would have a job getting parked anywhere at that time of day and we would have a job getting in anywhere for a decent roast dinner. She was dissopointed to arrive and not beable to have any food. She had found a space in the hotel car park at the rear of the hotel and needed change. The young man said you can park for free in our car park while you look for somewhere else to park. I made a formal complaint and left. We ended up waiting till a table was free in Wetherspoons. Not what we had looked forward too. We paid for a ticket in their car park, as when my daughter left the day after her wedding, she checked out and then packed the car going in and out the hotel to collect things. She got a parking ticket waiting when she returned from honeymoon. Gladly that got sorted. Me, well I'm still waiting for an answer to my complaint and also an email I sent. The hotel standards have dropped , spoilt the weekend. Very dissopointed

"Mixed feelings."

3
Housty1, Kendal, United Kingdom 03/08/2017

I had been searching for accommodation in the surrounding areas that offered 'proper' family rooms i.e. a hotel room with separate sleeping area/room for children, not just an extra single bed next to the double...this hotel showed promise, but I was very nervous about the poor reviews. I made several phone calls and emailed the reservation manager (Jolene) to confirm the room type we needed, and ensure it was a refurbished room. I also confirmed we would need to eat at 5pm, due to babies bed time etc. (DBB starts at 6pm). We booked two nights B&B, DBB on first night, for two adults, a child and baby. Upon arrival, we agreed what a fabulous location the hotel was in, overlooking the promenade and various seafront attractions. It's a grand old building of various properties merged into one. I love old fashioned hotels, their charm and history, so I enjoy the quirkiness of these buildings. Check in was fine, staff very welcoming and friendly. We booked car parking, which for £3 per night, is more than reasonable. We double checked we could eat in the conservatory at 5, rather than restaurant from 6 and again all confirmed. There are several lift and stair entrances to each area. The lifts to each floor do work, however the chair lift area beside the bar is out or order, so if you have a wheelchair you'll need staff assistance if staying in this part of the hotel. Our room: 147 was a promenade facing room, with double bed and very small single bedroom, with it's own door. It was good to have the separate sleeping area so we adults didn't have to sit in the dark from 7pm whilst the little ones slept. But, it was all rather small and claustrophobic. I did telephone reception to ask about larger rooms, but they couldn't help. We just about fit the travel cot in the single room. It was a squeeze for four occupants. The room itself, was fine. Comfy beds, nice pillows, clean etc...seemed fairly new. I read reviews of nearby rooms of 'threadbare' carpets, but ours was lovely. Pleasantly surprised. Yes, the decor is 'dated', but that is in keeping with the age. After exploring, we returned to the hotel and arrived for dinner at 5pm, for our included meals. We were the only people there but had an awful experience trying to order food. We had three different waitresses come over to take our order, they look confused and then literally disappeared. We hung around at the bar area waiting, and even asked at reception what was happening, eventually another member of staff arrived to (again) take our order, but then mentioned we had the wrong menu, so disappeared again! We only had what we had been given. Yet another, different person came over and took our order from the original menu! By this point it was nearly 6pm. Our baby was screaming as so tired, we were all hungry, fed up, upset and embarrassed. But, felt we had no choice but to wait. The adults ordered from the three course set menu, child from conservatory menu. We ordered our starters and mains and was told the desert menu would arrive 'later'. Another girl arrived and looked concerned about our wait, the only thing she suggested was a free glass of wine, I explained we were not drinking as we were with our children...she asked for our room number and said would return in ten minutes. She never did. Our meals, when eventually arrived were actually lovely, very tasty. Such a shame!!!We didn't have time to wait to see the deserts, so we found someone to pay for our drinks; two bottled waters, orange juice and child's pasta. I was completely shocked they didn't offer these discounted/ free, as a good will gesture! And didn't ask why we didn't want the deserts we had pre-paid for. I was too upset to challenge... We slept fine and arrived early for breakfast. Breakfast food was, again, lovely: a good selection. Tasty and fresh (apart from undercooked mushrooms) More than happy. People who moan about it being too busy, are generally the ones who arrive just before breakfast ends! I noticed the girl who apologised for our dinner wait was in the breakfast area; so I updated her. She again apologised and offered us a bottle of wine, which again, we declined. She asked for our room number (again) and said to leave it with her, saying how much she wanted to improve our dining experience. We never heard anything else. All in all, I liked the hotel, staff seemed friendly, but lacked any sort of follow up, consistent customer service. I liked the old charm, the pool area, the location and the views. I would hesitantly return and hope my written feedback (direct to hotel) is acknowledged. It's a shame staff no longer respond on here.

"Disappointed Birthday Treat"

3
User 03/08/2017

After staying at this hotel this time last year I was very disappointed, the room requested that we had stayed in last year was unavailable, which was fair enough. (109) the room we were allocated (151) although a very good size & view was very tired with a badly stained carpet & old fashioned bathroom circa 1980's spa bath , which didn't work.The " hairdryer " was of the same era & was nothing more than a warm draft ! There were no glasses in the room & one biscuit ??!! I know times are hard but really ?! The charge for parking at £3 per day was a surprise too seeing as it's still advertised on this site as free parking which it was last year. The food was good apart from a long wait for bacon & eggs on the first morning and the staff were very helpful and friendly, service was good.On the whole a pleasant stay but has put me off going back again which has disappointed me.

""Average at best""

3
davetaylor999, Staffordshire, United Kingdom 02/08/2017

The best thing about this hotel is its position, close to everything we needed especially for the kids. Southport is great, is very clean and has a lot to entertain everyone. We stayed for 3 nights in a pretty basic room, the interior hall walls on level 2 are a disgrace, peeling wallpaper and plaster is the norm. Breakfast at about 9ish is an absolute farce, we arrived and there was a queue of 10 people, no-one to greet us, several tables still to be cleared hence the reason why the staff were not allowing us in. When we did get in we then had to wait several minutes for plates, then there was no bread to make your own toast with....for crying out loud how difficult is it to put out a loaf of bread?, To top everything, they then ran out of certain breakfast items....now this was 9 in the morning, service, (if you can call it that), finished at 10 so people coming down later were in for a shock. I suggested they nipped across the road to Morrisons but my suggestion didn't go down very well,....how the hell does a hotel run out of food! The staff on breakfast duty were a miserable lot, reception staff were pleasant and efficient and the staff manning the swimming pool were brilliant. The swimming pool etc is a nice facility to have, my daughter loved it......my one tip is to get down to breakfast early otherwise you will have a Fawlty Towers experience like we did.

"Very disappointing and care needed for allergies!!!"

1
falcon37, Burton upon Trent, United Kingdom 02/08/2017

We came for lunch there today, Husband ordered lasagne and i ordered seafood pasta with prawns and mussels. We were advised as this time the only item they didnt have was the pasta bolognaise. There were 3 tables sat including ourselves, two of them had aftenoon teas and they were served immediately. After 35 minutes i went to chase where our meals were, the young girls said i am just going to get them. Yes youve guessed they turned up and were cold, obviously been sat there. So back they went obviously put in the microwave and then straight back to us. When she put my seafood pasta in front of me it looked like there was chicken in it. When i asked her if it was chicken she said no, i asked here where the mussels were and her reply was "oh the chef forgot he didnt have them so added other items". Oh yes he had added additional items "smoked mackeral"!! So not only did i have what i didnt order, but had an oily greasy fish that had bones that had to be pulled out after each mouthful!! Who has ever had Smoked Mackeral in a seafood pasta! Very disappointing meal and the waitress did a disappearing act as she had been put in a position by your chef!! Will say my husband once the lasagna came back was lovely but mine left lots to be desired!

"very disappointing"

2
Almaogden29, Oldham, United Kingdom 01/08/2017

our visit to the restaurant a disaster food disgusting rooms very small awake all night by fans outside window spar using old products my nails looked terrible had to remove polish it looked like glue staff apologizing to every one felt sorry for them best thing you can do is get a new chef every one was sending meals back will not visit again a total waste of money .

"Mini break"

3
710Elizabeth, Lincolnshire 28/07/2017

Very friendly staff but the hotel is very dated and in need of major renovation (pink bathroom suite) Evening meal was superb but breakfast was very disappointing. Very basic choice with no alternative to bacon and egg except dried plastic ham no cheese,would have more choice from a supermarket and probably taste better. It was a disappointment and not the usual standard of a Best Western. We normally look forward to breakfast but not this time.

"What a decaying dump"

2
Robsski, Stamford, United Kingdom 27/07/2017

We stayed here as part of a golf trip and to watch The Open. Its only commendable features are that it is in Southport and the staff are helpful. The hotel is from a bygone era as is the decor and breakfast. The outside of the hotel is depressing and clearly just to keep a creaking building like this going must cost a fortune. Inside it's a series of rambling corridors and confusing hallways. The bedrooms are adequate but they felt very dusty. The bathrooms are somewhat tired 1990s style. The wifi worked well though and the breakfast buffet was adequate, if a bit 1970s. The breakfast room is dark and somewhat depressing. I was pretty glad to check out after three nights - it felt more like a prison. But it was close to Royal Birkdale for the golf - just a £4 car ride away.

"Lovely place"

4
User 26/07/2017

We only stayed for one night but we like the hotel and spa facilities was good. There are a lot to see and explore. Hotel is in convenient location with lots of shops so we are going back again! Highly recommended!!!

"Weekend at Golf"

3
Helen B, Newport, United Kingdom 24/07/2017

Booked last minute stay as attending British Open at Royal Birkdale , hotel is centrally located to beach and town centre. Staff were helpful and courteous throughout. Hotel is very dated, we had twin room good size but overlooked a wall luckily we weren't there to relax as out at golf. Bathroom needs modernising unless peach is making a comeback from the 80s but I hope not. Breakfast was ok plenty of choice and had a bar meal which was enjoyable.

"We had booked a 2 night stay in a promenade view room at this hotel through Travel Zoo. We booked in"

1
silverheron, Lancaster, United Kingdom 19/07/2017

On the 6th January 2017, I booked 2 night stay for 29th-31st March in a Promenade room at the Best Western Royal Clifton Hotel and Spa through Travel Zoo. Immediately I realized that I had an important appointment on the 31st March so I rang Travel Zoo to change it by one day. Travel Zoo rang the Best Western and the reservation was changed to 28th-30th March. We had an email to confirm this booking. I rang the Best Western to check on several occasions. I rang on the 27th March and spoke to Matt on Reception and he confirmed that we had a Promenade room booked for the next 2 days. At 4pm on the 28th March, my partner and myself presented ourselves in Reception along with our luggage, only to be told by Matt that we did not have a room even though he had confirmed that we had on the previous evening. He asked us to sit in Reception while he tried to sort something out. After 30 minutes we went to inquire what was happening and eventually Matt offered us a standard room with a promise of a better room the next day. He showed us the room which was facing a brick wall and had a double and single bed in it. He joked that we could toss up to who had the double and the loser could have the single. We were not amused. The room was terrible! When he explained that it was the only room that he could offer, we asked for a refund and after another long wait we received one. Can you imagine the preparation that had gone into this stay. We are both in our 70's and made a 140 mile round trip and had paid to put our two dogs into kennels for 3 days and were unable to receive a refund. I rang Reception several days later and asked who I should address my complaint to and was told it was Michelle Jackson. My first letter was sent on the 7th April 2017 with no response. I rang Reception again to check that I had addressed my complaint to the right person and when it was confirmed I sent a second copy 3 weeks later, again with no response. It is appalling that Michelle Jackson could not be bothered to offer us any explanation.The treatment that we received is appalling and totally unacceptable and not what we would expect from a Best Western Hotel.

"Afternoon tea served with a smile"

5
121susan, Stoke-on-Trent, United Kingdom 17/07/2017

I went here today with my husband for afternoon tea. It was served by a charming Irishman . He was very attentive and the food arrived quickly. We really enjoyed the tea, sandwiches, oat crackers, jelly shots, scones with jam and cream. Fresh strawberry, mini cakes and bubbly. A real feast.... We were asked if we needed more tea, which is always nice. A very pleasant table by the window had been reserved for us and this enhanced the experience. Will return for sure.

"Nafisa "

2
lappiloo, Manchester, United Kingdom 13/07/2017

We went for afternoon tea on a Groupon voucher. Very small portions. Service was fine. Small table in corner. Nothing special. I'm only reviewing the Afternoon Tea. Unimpressed. Southport though has so much to see and do. Really worth a visit.

"Period hotel....."

4
80marines, wirral 13/07/2017

A period hotel keeping a lot of its origional features, very big so needs a lot of upkeep, we found it to be charachterful very clean and a good place to venture from, staff were friendly and accommodating. As said its a period style hotel not a glary modern hotel, would book here no problem.

"nice but needs upgrading"

4
welderman2016, Falkirk, United Kingdom 12/07/2017

hi just went to southport royal clifton hotel, it was my 60th birthday and decided to get away for 3 nights , joined the rewards club for bestwestern so got the room a wee bit cheaper ,i did say to them bye e mail why i was comeing there ,so i arrived on the sat roasting hot weather checked in and went out for lunch as check in was 3pm hate that ,so went back got key all going fine but when i saw the size of the room ,and i had said a front view room would be nice ,they came back saying that would be 15 quid per day extra but we will see what we can do, well small room bed knackerd peach bathroom and tiles ,so 80,s oh boy, i went down and said i would like to check out cancel and was going to remada ,well she came back looked at my booking and gave me a new room double the size and a bit better, but in general they have the position on the front but needs an overhaul redo the whole hotel, we did enjoy our stay and breakfast was fantastic , also had a sunday roast that was good also and the staff were very nice . so dont do cheap room unless thats what you want , im not slagging off the hotel by no means ,just not me, i prefer modern and aircon in rooms.

"Disappointed"

2
24bingham, Nottingham, United Kingdom 11/07/2017

Room okay. Staff needs more training on customer service and needs more variety on drinks. Definitely needs updating . We had a room on the 2 nd floor loads of mould on the walls and near the lift. IT COULD GROW MUSHROOMS!

"A lovely weekend at Southport."

5
User 11/07/2017

Very clean hotel. The staff all very pleasant and helpful. The food was very good. Breakfasts had good choice of cereals and choices. Hotel a little dated but has lovely views over promenade and park area.

"Disappointing customer Service / Tired Rooms"

1
karen e, Sainte-Anne-Saint-Priest, France 05/07/2017

I went for my 20th Wedding Anniversary and paid extra for the romance package. The Romance package included:- Rose petals on the bed - not on, had to chase up have them added when at dinner Bath robes - stiff needed fabric softener Chocolate covered strawberry's - melted on plate Prosecco - was in water had to ask ice Flowers - looked as if from a garage forecourt Room was huge but old and tired looking, with a lottery ticket on the floor ( not a winner ). I paid £25 extra for a sea view ! When we arrived as we were early, we went and had afternoon tea, when I was stood at the bar, the chef came out and was stood by me. He was raging about having to do the afternoon tea's it was not yet 12 and he was so busy. The young bartender was very apologetic and gave us a free top up on our coffee, the afternoon tea was lovely. The evening meal was lovely and the lady that showed us to our seat was pleasant and knowledgeable, we were very full so had ice cream for desert, but the chocolate and strawberry had freezer burn so didn't eat that. The breakfast in the morning delivered to the room, I didn't expect it to be red hot as it was a trek to the room. We would like to know what the sausages were made of as had a distinctive taste? The pastry's were burnt and eggs hard. I complained only to be told if I ever wanted to come back I would be given a preferable rate. I contacted them at a later date to be told they were full ?? Dont waste your money staying here :(

"Past its best but just OK. "

2
VISTABOY1974, Carlisle, United Kingdom 03/07/2017

Stayed for one night. We were given an awful room so asked to change. Second room was much bigger and better but still dated. Used free leisure facilities. Really needs updated but was ok. Conservatory where hot tub was situated was filthy. Paint flaking and broken tiles. It's not been touched since built I'd say. Didn't eat at the hotel so cannot comment on food. £3 to park for 24 hrs. Reasonable cost but Why charge? Not bad for one night stay. It does need a lot of attention to make it appealing. Would not return. Much better places for less money.

"What a shame."

2
BB b, Bedford, United Kingdom 02/07/2017

Our room was lovely, the staff very good but don't eat here! There's not enough staff and too many people crammed into a small space. Slow service but the food was lovely when it arrived. However, the choice was limited and we were shocked when we had the same menu the next day too. Feel sorry for vegetarians as they could only have one thing and the same the next day. Glad we went once but that's it I'm afraid.

"Poor ,hotel"

3
fatrops_e, kearsley 02/07/2017

Stayed here with my fiancée on a Saturday night, ,check in was easy & fast , then at 7pm we were in the room and it started getting cold so we tried to put heating on but had no way to do it in the room so I rang reception and the said il have to wait till 10 pm for night shift to start and at 10:40 pm I rang back got no joy but the lad on reception brought us a plug in heater, then said he'd talk to his manager when he came on at 11pm needless to say Nothing got done , when asked at checkout was everything ok after telling her what happened she said sorry then straight to the bill . For a hotel that cost £131 for the night I was gutted and I won't be staying here ever again ! I've stayed at best western before and they've bin fantastic but not the one in southport. If you decide to stay here Take a warm jacket .....

"Enjoyable But"

3
angelaE3018II, Staffordshire, United Kingdom 30/06/2017

We had a very enjoyable break for 3 days. The room was spacious and overlooked the park. We ate in the restaurant 2 nights, the food was good but disappointed that the menu had not been change for second night. The most disappointing aspect was that although we paid for over night parking we got a parking fine in the post. Management told us it had been removed but subsequent reminders followed, This spoilt our memories of an enjoyable experience.

"A very enjoyable stay in Southport"

4
Janet B, Sheffield, United Kingdom 29/06/2017

The hotel is an iconic building on the sea front opposite the beautiful gardens.We had a large room at the front it was very clean with a very comfy bed. We thoroughly enjoyed our breakfast even though it did get busy and we had our evening meals there and the roast was delicious.The hotel is old but the owners have managed to keep its old charm.It is a very large hotel so it must be an ongoing battle trying to up date decor etc but everything was very clean.There is a good swimming pool and gym with outside seating where we were lucky to enjoy good weather.We like to Birdwarch and the area is ideal with an RSPB site along the seafront with plenty of Waders to see on route,the wooded area at the side of Birkdale Golf course was home to lots of different small birds.

"Conference stay"

3
Lippy63, Bedford, United Kingdom 27/06/2017

whilst the hotel was clean, reception and bar staff extremely friendly and welcoming, the Royal Clifton does need a considerable refurb as decor looking somewhat dated and not showing off its vintage infrastructure We did not use breakfast facilities or dining room do unable to comment

"Two night Deal for Two"

4
Jacquestati007, Burnley 27/06/2017

This was a mid-week deal for two persons on offer at the hotel. We quite like Southport, so we jumped at the deal. The deal included a double bed - a rare occurance, normally we experience two singles pushed together. Reception was good. Polite and efficient. First question was our car registration number - which entitled one to a discounted £3/day charge. A strange request, but no doubt necessary, owing to the high demand for parking around the town centre. Parking is tight at times, but considering, also, the fact that the hotel was built mid-19th century, the need for car space in those days may not have been a priority. I rate the en-suite room as being good. It is an old rambling hotel (originally two hotels), so if two rooms are required for a party, then be prepared to walk, but there are two good lifts at either ends of the hotel. The deal included a three course meal on the first night - a good waiter service and a good meal. Wine is available at a hotel price, as is tap water at zero cost. The second night's meal is chargeable but there are also also plenty of neighbouring eating establishments around to suit most tastes. Breakfast is again very good, buffet style, well cooked and ample. Most guests refer to the decor as being ripe for improvement, but, personally, I somehow praise Great Western for upholding such an old, creaking building and providing such good value for the general public and not just for the well-healed few. The other facilities, such as the Spa service and the indoor pool, we viewed at a distance, but did not partake. At least they are available, should there be a need. Our room included an open aspect at the back of the hotel. Our single other party member enjoyed the same facilities, but a brick-wall view instead ( same price, unfortunately) . Picking the right room for you is a cunning art, it would seem.

"Weekend visit"

1
Jim M, Ardrossan, Scotland, United Kingdom 26/06/2017

I am sure in its day this was a great hotel. But not now. Much of the decor is badly needing upgraded. The breakfast was below average. and our visit to the spa area was an eye opener. not clean, and badly in need of refurbishment.

"Some 5 stars some 3 stars"

4
VoniM, Cardiff 25/06/2017

Stayed here on a 2 night break meeting up with friends. 5 stars to the reception staff who were all very welcoming, cheerful and efficient. There is a car parking charge of £3 per day but I think that is very good. The hotel is in a very good location being near shops, and also on the promenade. We had a superior room overlooking the sea front and it was very good. Bed a bit harder than I would like but that's a personal choice. The restaurant staff are only deserving of a 3 star and that is being generous. Abysmally slow service with never a smile. Nobody came to ask if we wanted more drinks even though the glasses had been empty for quite a while. Our first course came after a wait of approx. 40 minutes and that was only after asking when we could expect our starter as people had arrived after us and were already on their second course. Definitely wouldn't eat there again although to be fair the food was fine. Also the waitress dealing with drinks did rectify the problem by giving us a free drink. The staff in the conservatory were completely different. Simon greeted us with a smile and a bit of banter and was very efficient Can't understand why the bar closes at 10 o'clock though as it is far more comfortable than the other bar. There are leisure facilities which looked very nice although we didn't have time to use them. Everywhere in the hotel was very clean. Would we go back - possibly although wouldn't use their restaurant unless the staff were given some serious hospitality training.

"First ever visit to Southport "

4
User 22/06/2017

Just returned from a two night break in this hotel out first ever vist to Southport. We arrived at couple of hours early to take advantage of the nice weather we parked on the car park and I went to ask if it was OK to park they said yes and booked us in on a visitor pass. On returning to the hotel at 3pm we had a swift check in. First impressions was like going back in time very dated victorion decor . We booked a front facing room we were given room 148 on first floor . On entering the room it was very dated old furniture and very small double bed but there was a nice view and seating area in the bay window. On the plus side we had a 3 course evening meal in the restaurant included in our deal and it was very nice .. the spa and swimming pool was a great bonus. And breakfast was fine. . This hotel could be a gem with a total refurbishment as it's in a prime location with nice views .

"To be avoided"

1
rovla0, Sheffield, United Kingdom 22/06/2017

Rooms at the north end of the building have constant noise night and day. Best option for this hotel would be to pull it down and start again.. The staff do try but with little success and you get the impression they are just going through the motions.

"Ok"

3
pinkirst, Manchester, United Kingdom 22/06/2017

Was a good hotel as a Base though very tired interior. Literally just slept there and spent rest of the time out but then we did have a beautiful weekend weather wise so may have spent more time there had it been raining. The leisure centre was pretty scruffy, needs am overhaul and steam room not working. Having said that would use hotel again as a Base.

"Disappointing 2nd Visit"

2
SuzanneRamsbottom, Ramsbottom 21/06/2017

Just returned from a 4 day stay at this hotel. We last stayed in 2015 and found a very different experience this time. We booked a Lake view and got a nice view from the room 149 the rooms are big but tired decorations and threadbare carpet in places and very noisy floorboards.. We were supplied with plenty of tea milk and coffee each day on the hospitality tray. The bathrooms are adequate but again tired..Rooms were cleaned well each day. We were booked on Bed and Breakfast and this was where the hotel fell down for us. There is a basic English breakfast of poor quality not adequately replenished so a lot of the mornings you only got half the choice available. The continental/fruit side of the breakfast was abysmal if you do not like English fried breakfast. Orange juice ran out regularly as did glasses plates and dishes. The organisation in the dining room is hit and miss we were shown to a table full of dirty pots and told it would be cleared in a minute we stood for 5 mins then they showed other people to cleared tables whilst we stood in the dining room waiting for the staff to clear our table!!!! Cutlery was dropped on the floor by staff and then completely ignored by other waiters. There is a bar if you can find staff to serve you in the evening people had to go to reception to get someone to come and serve. Car parking is £3 per night which is reasonable.

"Awful hotel"

1
michael c, Harrogate, United Kingdom 21/06/2017

I stayed last night at the Royal Clifton I have stayed here in the past and it has gone downhill. The room was a shrine to a second hand furniture shop. It must have been the worst location in the hotel The music in the bar was loud and unbecoming. Struggled to get receipts in the bar ; the chap serving said he did not know how to give me one. The bed in the room was broken ; I wonder if the owners subject their family members to accept these appalling standards., that they inflict on the paying guests. We got up at 6-00am, breakfast at 7-00am and left asap. Wonderful view in the rear mirror as we left the nightmare behind. Spend your money elsewhere. I will in future.

"A great stay "

4
User 16/06/2017

Although the outside of the building looked a little tired the inside was full of history. A lovely stay. Swift check in , lovely staff and our room was huge. Couldn't find any negatives. Dinner was delicious and although there were a couple of coach trips in we were served great fresh food with lovely ingredients really swiftly . Will definitely return

"Lovely hotel"

4
cw9314, Worksop 09/06/2017

Had a lovely break in January for my partners birthday. We paid a fair price for room, breakfast and spa facilities. Strongly recommend using the spa though it did get a bit busy. Breakfast was serve yourself and very nice. Room was just the right size with a lovely view, a bit dated but we didn't really mind. Only reason it doesn't get 5 stars is we waited quite a while at both check in and out and also only just got a parking space - would imagine you don't always get parked high season.

"Read the reviews, but make up your own mind"

5
Dave P, Frome, England, United Kingdom 06/06/2017

I hadn't read the reviews but most hotels of this style and age have their quirks. I initially got allocated a room with windows that couldn't be closed which was odd (room 152). If it hadn't been blowing a gale I might not have noticed but the wind was whistling. I asked to change room and the receptionist was very helpful and actually found me another, far superior room, so I can't complain in the slightest. I'm not sure I'd return as I travel on business and want a fuss free quiet nights sleep, but as a middle of the road seaside hotel it's very similar to thousands of others. It's location is great too with good access to everything Southport has to offer. The photos are the upgraded room (125) and the corridor outside.

"Could Do Better"

3
lornabookworm, Bury St. Edmunds, United Kingdom 06/06/2017

This is a very large hotel, incorporating several buildings in a terrace, facing the sea. Unfortunately, it could do with a major facelift: the décor is tired, it's a bit musty, and although the staff are friendly and helpful, the service is haphazard, and at times, downright inefficient. The pool is warm, but again, the tiles need re-grouting, and the shower is too hot. It's the small things that cause the most aggravation in such places. It shouldn't take two hours to serve seven people their dinner, even if the dining room is full. Breakfast is unimaginative, and the food is left under hot lights, which does nothing for scrambled eggs. Dinner is reasonable, but is spoilt by the service. The beds are on the hard side of comfortable, but at least there is plenty of wardrobe and drawer space. The bathroom was adequate.

"DISAPPOINTMENT"

2
User 05/06/2017

New owners a year ago promised much yet delivering little Apart from removing interesting features such as the chocolate and Southport rock selection in foyer and the fresh cakes in the Conservatory Bar nothing has happened with the place looking tired and unloved Are the owners hoping to compete with the notorious Britannia group? Hopefully not

"Disappointed "

3
alison w, West Midlands, United Kingdom 05/06/2017

The hotel is very tired and in need of a lick of paint etc however it is very clean. The food is good and all staff are pleasant but seem to lack attention to detail / customer service skills I paid an extra £40 for the 2 nights for a sea view..there are no sea views at all in this hotel, the sea is so far in the distance you need binoculars to confirm if it is in fact the sea. I did point out at reception that I felt I had been miss sold my room "with a sea view" . The receptionist apologised and said she would speak yo the reservation staff for future reference???. I was offered another room with what was said to be a great view.. clearly never seen by the member if staff, it was a side street. No refund offered i declined the room , throughout raising my complaint the reception ran back and forth asking advice from a male member of staff ...manager maybe ?? Far too important to apologise to guests . The pool is dated but staff friendly, you need flip flops as the floor is dirty. I will not return yo this hotel or Southport. The photo is the "sea view " it is there apparently quoted from the receptionist get some binoculars. !!!

"Poor breakfast experience"

3
Powerllp, Manchester, United Kingdom 30/05/2017

No plates at breakfast and then cold plates brought out, lack of food, had to keep waiting for replenishment, no teaspoons for tea and coffee, lack of attention to detail spoilt otherwise pleasant stay

"Weekend away"

4
sharonsmile, Cambridge, United Kingdom 30/05/2017

Enjoyed our weekend here. Staff and people friendly. Room nice and spacious overlooking the sea front.hotel busy with a group but still enjoyable. We did not eat in the hotel but did take advantage of using the pool and spa facilities.

"Stay away from Room 138"

1
jfs511, Monroe, New York 30/05/2017

Stay away form Room 138 and any of the other rooms in that area. At exactly 10 Pm the background noise started and continued until exactly 4:00 Am. Cannot be sure of what was making the continuous drone but is sounded like a mixture of drums and machinery. Could have been something like a commercial wash machine. Hotel management claims that there is nothing in the area (owned by hotel) that could be making the noise. In addition the "Free WiFi" does not seem to resch into this section of the building. Management told me that if I needed internet to use the lobby. As it was a holiday Weekend we were stuck in the place till Monday morning when we left for another

"weekend stay"

4
User 30/05/2017

My husband myself and mum in law stayed over this bank holiday weekend we had a lovely stay the rooms were very nice overlooking the promenade the breakfast was very good the only complaint we had was the bar prizes and lack of entertainment

"Do not use"

1
DevizesMrbluesky, Devizes 27/05/2017

Room filthy with sandwich wrapper left down side of bed from previous guests - room was at rear of hotel facing 2 brick walls - was directly over extractor for kitchen so was noisy and smelly - choice of window open and listen/smell or close window and stifle - eventually stopped at 23:30 but started again early for breakfast complained in the morning and was told to email the Ops director - I have done this - got a response 3 days later asking for another 24 hours to investigate - 60 hours later still no response -appalling customer service

"Terrible"

1
User 25/05/2017

Came here for my 40th birthday as a surprise from my family,we was there from 9.30 in morning with one young girl who had only been working in the spa for 5 weeks. As there was 4 of us thought there would be at least 2 girls to do are treatments but no,we all had an hours treatment each so that meant we would be in water for 3 hours waiting for are turn. The swimming pool isn't that big and when we went in half of it was roped of for the children in the hotel to use,as it was meant to be relaxing I didn't want children there as I went to get rid of mine,the jacuzzi wasn't very big and after an hour we got a little bored.one of my friends didn't want to wait till 2.30 for her treatment and asked for a refund so she did get a little back and the manager said it was put back on her card only find out they had taken 50 pound off the card so she then had to wait 5 days for both refunds absolutely shambles

"Break"

2
kath b, Manchester, United Kingdom 25/05/2017

No , wasn't happy , was at first they gave me a disabled room for hubby , as he hadn't been out of hospital long ,so we was trying to see how he. Goes , asked about staying second night , in the room we was in , be fine , had to wait until nxt morning , yea no probs, just when I tried to book! Got met with a differ person , who said someone had rang for that particular room !!! Don't believe for a second , we could pack up & move nxt door ! No chance we had a disability scooter as well , told her forget it , oh well then we was stuck at the top of 2 street steps ' that was a lift ! They said. It was broke ! Then they said someone had got the key ! Would never go back there ! We got a like for like room at prince of wales , £30 cheaper , they let us go in to check the room , also offers of food on 2for £10 , with weatherspoons over the road ' so no never again !

"Family and friends on golf trip rustic but nice"

4
rogersgreen, Duluth, Georgia 24/05/2017

Nice people and service good three star place to come conveniently located. The decor is dated "classic" and has a pool and spa and health club. Modern would not not be the word I would describe this nice solid place to stay. We are very well located for 4 great golf course also

"Five night break"

3
jimbalmforh948, Fleetwood, United Kingdom 24/05/2017

Staff ,polite.helpfull,only to a degree.my wife was in a wheel chair i had to open the double doors each morning to exit the hotel.room was very good,all credit to the cleaning staff,prices at the bar ,reasonable,but the price of wine not so.The water to the shower was never hot,i informed management,but nothing was done,tepid showers all week.Very few disabled aids available from the management .Had to ask three times ,to have my wifes rubbish removed from the bathroom.

"An unexpected treat"

4
Mernie57, HEBDEN BRIDGE 23/05/2017

An early start meant an overnight stay the night before was, whilst not strictly necessary, seemed a good idea. And what a good idea it turned out to be. We had a delicious evening meal, a restful night's sleep and an excellent breakfast. The room, whilst traditionally furnished, was spotless and very comfortable. The staff we spoke to were very helpful and pleasant. Would recommend, and will certainly return.

"Weekend away"

3
User 18/05/2017

Me and my fiancé visited here as we had not been southport before. To be honest the hotel was just OK nothing special and it was a bit dated. It just seemed as if everywhere needed a lick of paint. Parking wasn't great either really small carpark.

"Weekend away"

4
woliver186, Carlisle, United Kingdom 17/05/2017

The position of the hotel was brilliant,right on the promenade & a street away from the main shopping area ( Lord Street) although the decor is dated our room was a good size & clean, the bathroom had been refurbished.We booked a deal with super breaks which included dinner on the 1st evening, the meal was really good, choosing from the table d hote menu. Breakfast was the usual buffet offering with plenty of choices, everything was restocked quickly when running low, all in all I would book to stay here again.

"Well located but needs investment to make it better"

3
KAO99, Bingley, United Kingdom 10/05/2017

OK. This hotel is in a great location but is tired in appearance. Our room was very old fashioned and had a pink bathrooom suite! Unfortunately the plumbing didn't work properly (loo and sink in particular), we could also feel the springs poking through on the mattresses and wifi didn't work with the password provided. We only stayed one night and got back to the room quite late after a fabulous day out in Southport (do go it's great and has something for everyone) and didn't have energy to ask to change rooms. we did mention it at check-out and reception we're sorry to hear about it, but I didn't get the feeling that anything would be addressed to rectify these problems. On the plus side the breakfast buffet was great, well presented, lots of it and tasty (sadly didn't stock green tea though, so I used one of my own!). The hotel's spa facilities were nice and we used the pool, jacuzzi and steam room which were fine and at a similar standard to those used in other hotels. This hotel could be great but needs some investment. we got a good value deal on their winter saver rate, so can't really fault value for money, but wouldn't look to stay more than one night, unless guaranteed a refurbished room. I would avoid room 6!

"Mostly brilliant "

4
magwats, Peterborough, United Kingdom 09/05/2017

Lovely few days here - staff exceptionally helpful and friendly but...... tiny niggles - bathroom was huge but wasted space and no shelf to put toiletries and hair products ( drier next to wash basin) menu in evening was plain and didn't vary - roast of the day was beef beef or beef but good quality and well cooked other than those niggles no complaints and would definitely stay again

"Nice hotel which could do with a bit of refurbishment"

4
User 08/05/2017

The hotel is in a great location, 5 minutes walk from the beach in one direction and only a couple of minutes from the town centre. The staff at check-in were very friendly and efficient, making sure I had all the information I needed. I had a room at the back of the hotel which was a decent size, nicely furnished, clean and comfy. It could have done with some refurbishment though as it was a little rough around the edges in places. The hotel offers free wifi but it is only accessible in public areas. Car parking was very reasonably priced at £3 a night for residents. Breakfast was very good with a reasonable selection of hot and cold food to choose from. All in all, a lovely hotel and I would happily stay there again.

"Really Good Hotel"

5
B3868XZmaryb, Merseyside, United Kingdom 08/05/2017

Really enjoyed the 2 night stay at the Clifton. So much so we are returning the end of May taking another couple with us.... Excellent location, is on a flat prom. The Hotel is a lovely building....The only negative about this Hotel is the parking. With parking pay and display even blue badge holders.

"Hard bed "

3
Jeffacakesss, Glasgow, United Kingdom 08/05/2017

The hotel overall is lovely! Old style but clean and grand feeling. Only things I would change would be the bed as I couldn't sleep as these were to hard, aswell as the hair dryer. I didn't bring my own as i checked the rooms had these. But they were not very powerful.

"A pleasant surprise"

4
angel0175257, Manchester, United Kingdom 02/05/2017

We booked this hotel knowing where it is in Southport, then read some of the reviews and thought I had made a mistake. We got there early, but left car in the carpark was given space as a visitor untill we checked in. Just after 3pm we went back, reception was very busy but staff were dealing with quests in a professional manner as quickly as they could. Our room wasn't ready but told it would be 15mins, not a good start, but not the first hotel we have had to wait for our room, decided to have a drink in the bar. Went back after drink, room was ready. 119 and it was very roomy, and for such an old building it was in good repair. Bed was large, bathroom was good, both clean and tidy. A veiw overlooking Kings park which we upgraded to. We booked evening meal and breakfast, both of which were of good quality, had fillet steak and salad for main meal, the best I have had in a while and came as I ordered it, grilled with a plain salad. For breakfast I also asked for poached eggs, didn't mind waiting for these, and they were good also. Compliments to the chef's. Enjoyed our swim in the spa along with the steam room. Overall a most enjoyable stay. Well done to all the staff for doing there job for customer satisfaction.

"Birthday treat for my husband."

3
Lisa P, Stockport, United Kingdom 02/05/2017

Quite a nice hotel however its a bit dated and the beds are really hard. We did have to wait quite a bit to get our room as the staff I feel didn't know what room had been booked for us, not a great start to a 1 night stay. We did use the spa, steam and pool very good. We parked at the back of the hotel £3 for 24 hours payable at reception. The rooms were very clean but a tad too warm and we couldn't turn off the radiators lucky for us we could open the window a little. Breakfast is great top marks to you for that and staff are fab just need to be more informed on reception as to guests rooms ect. and yes we would come back is the beds were a little softer. Also had problems connecting to the wifi and if you run a bath you couldn't use the shower head after to rinse your hair as the water wont flow from the bath if sitting.

"disaster at the royal clifton"

2
User 02/05/2017

when we arrived for our long weekend stay we walked into the room it was like the amazon we had both windows open and it was still unbearable complained and the reception staff said they had a problem with the heating and they had turned it down,but it still didn't change my wife suffers with copd and it was awful for her,the bathroom suite looked from 1970s with sealer missing around the bath standing in the bath you felt like you were going to go through it ,we had to queue for breakfast on sunday morning for 15 min so canceled it and to top it all someone had been in our room and stole my ipad pro ,,brilliant stay ? we paid £110 for sat night and £90 for fri night I would have expected luxury for these prices not budget.

"A nice hotel "

4
User 01/05/2017

We stayed for a night. The food is lovely, the staff are friendly, the room clean and the bed comfortable. It is close to the shops, and the seafront/ promenade. A very nice place to stay, we hope to be able to visit again sometime.

"Value of money"

5
marktraveller112, Bury, United Kingdom 01/05/2017

Stayed the Sunday night before May Day - we we welcomed quickly and checked in with no issues, we were lucky to given a recently refurbished room on the top floor - lovely view of the front and the room itself was adequate for our needs - a good size and decent bathroom - the bed was also very comfortable. Other rooms, we gather, have yet to be refurbished so we cannot say what they were like. Breakfast was good value - food was ok - not a fantastic choice if you didn't want a cooked breakfast though and as it was a bank holiday the dining area was very crowded and uncomfortably warm. We didn't make use of the leisure facilities but will on our next visit as we think it was relatively good value for money, even though some areas of the hotel are a little tired.

"comfortable hotel"

5
NSR2619, Godmanchester, United Kingdom 26/04/2017

perfect location lovely old building with character, large airy rooms, very comfortable, pleasant staff on site parking and close to town centre although all you need is in the hotel Large room with seating for two, desk, tv, and a massive bathroom very warm rooms

"Do not stay in room 143"

2
Sianol, Denbigh, United Kingdom 23/04/2017

Worst hotel I have ever stayed in. Room has no opening windows, fan or ventilation at all. It was stifling even in April, goodness knows what it would be like in the summer ! The bed was like sleeping on the floor, woke up stiff as a board ! Noise from nearby club went in until about 5am ! It was clean but due to the heat couldn't stay in the room for long. Whole hotel was way too warm, didn't use the spa or pool as just desperate to get away from there ! Premier Inn or Travelodge would defiantly been better ! Won't be going back ever even if it was free !

"Spa day"

4
carolewignal, Preston 20/04/2017

went for a spa day here, arrived at the Hotel car park signs up saying you have to pay for parking with tariffs on the sign, went into the hotel as could only see a pay machine on the pavement outside, told to pay in the machine outside they charge a different tariff cost £5 for 3hrs. When we got to the Spa was booked for 10am told the key was stuck in the door Treatments started at 11:30 told the girl we where running out of time for the parking she said you should have parked round the back you get 3hrs free?? why didn't the receptionist tell us this. The young lad on reception in the spa Charlie was very nice made us a cup of coffee and biscuits and full of apologies. Tracey the young lady that did the treatments was very nice and got us extra parking free of charge the back massage was more like a back rub but very nice and enjoyable.

"In need of an update"

2
LAL535, Littleborough, Lancashire 20/04/2017

Visited this hotel for 2 nights with my partner on a Groupon deal. I don't really see why they charge you to park at the hotel if you're a paying guest especially as it isn't a cheap hotel to stay in. Originally offered room 136 which was a horrendous hovel of a room overlooking a brick wall. It was pokey, too warm (which the whole hotel is) oppressive & dull. Went back to reception & was offered alternative room which was a bit of an improvement, although it does seem like the "standard" double rooms are in the forgotten end of the hotel. Very tired decor, way too warm & stuffy. Had to sit sideways on the toilet or you burnt your knees on the towel rail, although to be fair it did have pipe lagging & foil wrapped around it, maybe to avoid the burns?! Breakfast was okay although they couldn't offer margarine instead of butter for toast on both mornings which was disappointing & they also slathered the mushrooms in butter which is no good if you're a vegan or follow a non-dairy diet. The pool was nice but the jacuzzi is way too hot it became uncomfortable after a few minutes. The whole hotel is very dated, very tired & borderline scruffy which is disappointing. On looking around the town there's a Premier Inn & Travelodge within short distance which in hindsight may have been a better option.

"In need of modernising"

3
lms1967, Walsall, United Kingdom 20/04/2017

Stayed here over the Easter Bank Holiday. Check in quick and easy, bit cheeky to charge for parking when you have booked a room and half board with them, plus parking is a bit tight. I booked a standard room as it looked pretty good, think the photo must have been a recently refurbished room as we never got the nice looking room ours was tired old furniture pink bathroom suite very dated and a musty smell in the room, however clean and tidy.But boy did i have a restless nights sleep and ached so much the following day, Large hotel but needing a refurb, otherwise this could be really nice, the swimming pool was out of use whilst we were there, and feel this should have been notified to us via our booking through Booking.com as we fully intended to use the pool. Meals very nice, so was breakfast, staff really good and friendly, and hotel situated in ideal location for access to all amenities. Would i go back, no, i wished i had booked the premier inn, which we have used on several occasions nice comfy beds and clean basic rooms, but i wanted a pool so i plumped for the Royal Clifton which in the end had no pool in use.

"Nice city, good location, average hotel"

4
leemx2000, London, United Kingdom 19/04/2017

Our first time in Southport but was pleasantly surprised by the city, the surroundings and the people. The hotel is on the promenade and is close to the seaside attractions and is few minutes walk to the city centre and Lord Street. The hotel decor is Victorian style and the corridors etc are a bit dated but clean. Our room faced the promenade was of reasonable size and had been refurbished and is clean. Service was fine. Used the leisure complex a lot, which are also shared by the locals. That has all the amenities. It's not too busy and the locals are friendly. Didn't have breakfast or use the restaurants so can't comment on the food.

"Lunch visit to bar"

5
Rose5761, Kendal, United Kingdom 19/04/2017

My friend and I came to Southport for a day out on Sunday and decided to call in at the hotel for a drink. We ended up having a late lunch in the Lounge Bar. I had the fish finger sandwich which was recommended by the two bar staff, Dom and Alex, who I must mention as being helpful, polite and cheerful (they obviously enjoy their work!) Although the hotel has seen better days it has a charm of it's own!

"Excellent last minute family stay!"

4
User 13/04/2017

I booked very last minute for the Easter Holidays. 5 of us in total. On the website the hotel claimed it would only cater for 2 adults and 2 children however one quick phone call and child number 3 was catered for. We had one huge room with another small bedroom off it with 2 single beds in it. It had a promenade view. It was absolutely lovely!! The room was clean, the breakfast was lovely and the staff went out of their way to help. I could be really nit picky and state the shower wasnt powerful enough but lifes too short to complain about petty things. Great hotel. Cant fault it. Some people say "dated", I call it character and interesting. Our room certainly wasnt dated. I will be staying again and the kids aged 8,8 and 10 wanted to stay again too - along with my mum!

"Short stay in southport "

5
edwardellis09, Wrexham, United Kingdom 12/04/2017

Spent 2 nights at the Clifton looked a bit dated but that's were it stops . Staff are out of this world on arrival we were reminded of a charge for parking. Receptionist talked us through all the details all meal times etc very polite and curtious We booked our table in the restaurant the food was very good staff were again brilliant. We had afternoon tea this has to be pre ordered and that again this was vary good.. After check in I wandered down to the pool area to to see what it was like and one of the staff took the time to explain everything to me found steam room, sauner and jacuzzi was clean and tidy. Over all this is a hotel I would definitely use again While we were there my wife lost her perse with a lot of support from staff this was found the next day intact. Thanks to all the staff for making our stay most enjoyable .

"Our 2day break"

4
Tony Q, Harrogate, United Kingdom 11/04/2017

We use best western hotels a lot and whilst we found this hotel a little dated our room was a good size, immaculately clean and we'll presented. The food menu catered for all tastes and was cooked to perfection. All the staff were courteous and extremely friendly especially the young man in this conservatory bistro. My main gripe with the hotel is they claim to have wi-fi - the connection is non existent even in the areas where the staff say it is a it's strongest and no connection is possible in the bedroom. We enjoyed our 2 day break but will not be returning until the wi-fi is up-to speed in all the rooms. Other old character hotel's manage to provide it so should you

"Great view"

3
User 09/04/2017

Booked a promenade facing room,but it was small and uninviting having only a small window.The girl on reception told us there were no more available front facing rooms.We had a walk and a gentleman was on reception when we came back.He was very understanding, and promptly changed our room too a much bigger one,with a large window.So why the girl could not do this I do not know.Warm and comfortable in this room,happy.

"Worst "best" western hotel in the world"

1
savo59uk, manchester 06/04/2017

Without doubt the worst hotel I have ever stayed in. Booked online and they were amazed when we arrived. So upgraded us to room 212 which was the filthiest room with rope hanging from the sash windows and dirt all over. Gave us a superior room which was at best average. No heating, asked reception 3 times for heating, you will be able to guess. 12 30 night porter brought a mobile heater cos reception did nothing . We are paying on average £120 a night for 3 nights so £360 in total. If the customer facing parts of the hotel are so disgusting what on earth are the kitchens like. I've stayed in best western all over the world, they need to dump this place as it drags a good brand into the gutter

"Never again"

1
lisaoG6691FK, Leigh 06/04/2017

I am a reward customer and have stayed at many best westerns but this has to be the worse.. would not recommend it's very dated to say it's supposed to be a spa aswell .. and the wifi is extremely poor so no good if you need to do any work

"Half term break"

3
User 06/04/2017

Stayed at this hotel with my daughter and her friend in the February half term the hotel is slightly dated but clean and functional we used a Groupon offer which included breakfast and an evening meal. The evening meal had limited choice however the food was excellent even my very fussy daughter enjoyed it high praise indeed. The breakfast was as expected from this type of hotel. The staff were very helpful and friendly and given the price we paid it was excellent value for money.

"Bridge weekend"

5
User 29/11/2016

We organised a weekend of bridge 25 th November 2016 . There were 40 people and 10 tables, From the first enquiry I found the hotel contact Lynn hyland very helpful. On arrival the staff were very helpful, ano a couple of issues we had were quickly resolved.we asked for a wine reception followed by dinner, both went like clockwork. As we were eager to get to bridge after dinner the restaurant staff were very quick and efficient to serve us . The bridge room was perfect and easily coped with ten tables. Next morning the same effective service at breakfast. For anyone planning an event at this hotel i would highly recommend them.

"Nice old hotel - Some little niggles"

3
itsjojustjo, Manchester, United Kingdom 27/11/2016

This hotel is an old hotel- noticed some reviewers said its in need of updating but it is part of its charm- we stayed in a twin superior which was lovely and spacious good view overlooking the park, we used the pool and facilities nice no issue Had made some enquiries regarding the spa and facilities via the website that still remain unanswered but we ended up ringing- spa asks for 50% deposit fair enough- I paid in full but make sure you do this in good time as I was told the balance was unpaid and ended up going downstairs to show them my 'pending transactions' on my bank statement- bit frustrating and undid the work of de-stressing me- Little frustrating. We ordered room service which was great and good quality Breakfast was a little fraught- quite busy, some of the staff preferred to congregate around the computer debating who was room only and who wasn't whilst guests were coming up and asking for tea, coffee milk etc,, in the end we collared a nice young lad who finally helped us out. We spend time in the lobby bar which was a nice cosy experience. Would stay again, I would probably just alter a couple of things and have breakfast elsewhere.

"A wonderful seaside hotel!"

5
317alec, Stafford, United Kingdom 27/11/2016

After a heavy week of business we checked in to The Royal Clifton Hotel & Spa. We must say that the rooms are exceptionally clean, customer service and the staff were excellent... the standard of food in the restaurant is fantastic!! We will be coming again...

"Items taken from room"

1
Anthony B, Harrogate, United Kingdom 26/11/2016

Our room was adequate and the location of the hotel was good. We had our evening meals in the hotel both of which were good. The staff seemed friendly. However I had two expensive items of clothing taken from the room on two separate occasions. We reported this to reception. A very nice maintenance manager named Chris took our details and said that the manager would contact us regarding compensation. On our return home we received a phone call from reception saying that the items had miraculously turned up and they would post them to us. Great we thought. I had to ring on at least 4 occasions to ask what had happened to my items and eventually received the items 2 weeks later. There was no apology for the delay each time I called. I subsequently have written to the manager who hasn't even been bothered to get in touch and offer his apology and an explanation as to why it took so long for my goods to be posted out to me. Sorry to say we are not impressed.

"Lovely Stay"

4
rogedna1966, Leeds, United Kingdom 23/11/2016

Room requested was for twin beds, nothing else, we were given a second floor front room with bay window with wonderful views,of gardens and lake plus sea view, chairs in room with little table. For us it was really lovely, to come back to after a lovely walk round and relax . Breakfast was included in price and was very good and plentiful.. Evening while available in the hotel was I think a franchise and had to be purchased as and when, we did so on first night, and it was not good and very expensive to us for what we got, would not recommend it. so we went out and about plenty of choice so no problem!

"Desperately needs updating "

3
User 23/11/2016

2nd visit to this hotel. We have family up that way , so it's an easy place to stay. Firstly the staff are great and very helpful. Food is great and breakfast is lovely. Huge range and all hot and tasty. It's just the rooms that let this hotel down. They are in serious need of upgrading. Dirty stained carpets and a peach bath ! Just goes to show when it was last refurbished! If you not fussed by your room then this is the place for you. Just a shame as it could be fabulous.

"Lovely seaside hotel"

5
User 15/11/2016

We booked this hotel In the lovely seaside town of southport for 1 night on a Renault deal which we got for free for test driving a car. We chose the hotel based on trip advisor reviews and its central location in southport and booked through an agent for our stay. I had emailed ahead with instructions of the room we would like and on arrival we found these had been granted plus a free upgrade to a sea view room which was lovely. We couldn't check in straight away but the friendly receptionist took our bags and stored them for us until we returned at 3pm. Parking is also free at the hotel provided you put your number plate into the parking meter on reception. Our room was lovely and clean with a sea view looking out to Blackpool and the bed was mega comfy and the room airy but warm. We decided to try out the pool and spa area which was probably one of the nicest part of the hotel and free for hotel guests to use. I usually find hotel pools really cold but this one was toasty and warm and everywhere clean and tidy. On this occasion we didn't try the bar or restaurant in the hotel but the menu looked lovely and reasonably priced and the bar area fully stocked. The hotel is quite old and this does show in the decor but in my opinion this only added character to the hotel. All services were fine and staff were really friendly and I would not hesitate parting with my hard earned cash to actually pay for a stay at this hotel, it was a really pleasurable experience.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is great to read your comments and especially the great comments about our team here at the Royal Clifton. I look forward to welcoming you back to Southport very soon. Kind Regards Lee Crawford Director of Operations

"Just lovely !"

4
User 15/11/2016

We visited in November, with two friends, on a deal. The Hotel is about 15 minute walk to the town centre, parking is available free in the car park. Everything was good.,check-in was quick , helpful, and very friendly. The room was a little old fashioned, but very clean and tidy, had plenty of tea, coffee, milk and biscuits., toiletries were sufficient, good size tv. Free wi-fi , but only had a good connection in the main lounge and dining room. We had breakfast , dinner and Prossecco included in our deal. Prossecco was waiting for us in our room, and there was no problem in us taking it to drink with our meals and finish in the lounge. The food was beautiful, good selection on the menu,plenty of choices for starter, main and sweet. The staff were all very friendly and helpful, a credit to the Hotel. We didn't use the spa, but will on our next visit.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. I am so pleased you enjoyed your stay with us, as a hotel we have made many changes recently in our service offerings and it is very satisfying to read that our guests are enjoying the changes we are making. I hope I see you again in Southport very soon. Kind Regards Lee Crawford Director of Operations

"Fantastic Stay"

5
Leanne A, Carnforth, England, United Kingdom 15/11/2016

I read a few reviews about this hotel & was slightly worried about where I had booked for me & my partner to stay for the night! I shouldn't have worried though as it was a fabulous stay, All the members of staff we encountered were very helpful, Happy & kind! The room was huge, Lovely & warm with fab views of the river & out to sea. We didn't eat in the hotel so can't comment on the restaurant, The hotel is situated only a few minutes into the centre & from the pier! All in all a great hotel, We will definitely be back.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Thank you for all your complimentary comments regarding your stay. It is always fantastic to read such great comments about our team, we are very proud of the team here in the Hotel and you can be sure that I will pass your comments on. Kind Regards Lee Crawford Director of Operations

"Amazing Staff & Amazing Location"

5
stephaniekidd2016, Manchester, United Kingdom 15/11/2016

On arrival at the hotel the reception staff were so friendly and helpful which made us feel so welcomed. We were in a promenade facing suite which was amazing with a 4 poster bed and complimentary bottles of water which was a lovely touch. The bathroom was huge and the room was lovely and warm. We had a chat with the barman in the conservatory bar and he was really helpful giving us directions. The hotel is superb location for everything. It is really central. Finally at the end of the night we had a drink in the hotel lobby bar which had a fantastic chilled out but cosy atmosphere. Breakfast was great, buffet style but everything included even fried eggs and again friendly, helpful staff.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is always a pleasure to read such amazing comments about our guest experiences. We are trying very hard everyday to create experiences here at the Royal Clifton and it would seem we have certainly achieved that with your stay. I hope I can welcome you back to the Royal Clifton very soon. Kind Regards Lee Crawford Director of Operations

"Vicky "

5
todareistodo, cheshire 14/11/2016

Having visited this hotel a year ago,on one of those deals you know the ones I am on about decided to go again,do you know on arrival Vicky and another young lady were on reception sorry young lady can't remember your name check in was a breeze we had a room that was a lot larger than last year,ok I read with interest on TRIPADVISOR people whinges and moaning about this place.being old and dated,right o it is an old hotel,yes it is very large,but it is what it is,you get what you pay for I am afraid we got what we paid for and more,it was comfortable,food was excellent as it was last year,plenty of tea,coffee and milk in room,comfortable bed,yes the floor boards do creak so what,we couldn't fault,the leisure facilities were very good also perhaps jacuzzi could have been a tad warmer but hey,2 visits 2 real good experiences really good value in our opinion,they themselves are doing a special 2 night deal,we will definitely be taking up their offer,many thanks to the staff and keep it up,Vicky we will be back

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is wonderful to read such great comments regarding your stay with us, I have just returned from holiday and within the first 30 seconds of me seeing Vicky she showed me this review. It is so great to receive feedback like this because Vicky and many other members of the team work very hard to try and make our guests stays memorable, so when we receive recognition like this we are very grateful and proud. I do hope I see you again very soon at the Royal Clifton. Kind Regards Lee Crawford Director of Operations

"Traditional and proud"

5
pat asquith, Ilkley 13/11/2016

I organised a coach trip of 19 ladies a breast care support group, for our annual weekend away The hotel is a large old building on the promenade in easy reach of shops and all amenities. It is in keeping with the era in which it was built charming and elegant, the rooms are individual some with extra rooms, some family rooms and all en-suite, clean and warm. Lovely fluffy white towels every day and nice toiletries. One lady complained her bed was old and uncomfortable and within 20 mins a new one was delivered to her room. I requested a ground floor room for a disabled member and a room near a lift for myself and we got them albeit the lift was a long way from reception. I had problems hiring a mobility scooter in Southport but eventually did so although I had to hire for 3 days as they close weekends Derek from BMs was most helpful and delivered and collected from the hotel. The evening meal was delicious 3 course with choice of courses (1 a veggie) and breakfast buffet style hot and plentiful with tea or coffee served at the table. All the staff are a credit to the hotel, the dining room staff with the delightful head waiter, the reception staff and the manager to the maids and porter. When I remarked on how friendly they were the reply was "we have all worked here a long time and regard ourselves as family. This attitude must rub off on the guests because although the hotel was full everyone was friendly even when we appeared on both nights in fancy dress. The hotel managed to find us a lovely private room after dinner for our sole use. All in all a very pleasant successful weekend. Thank you the Clifton

"Awful stay ruined my birthday"

2
User 13/11/2016

Just come back from a 2 night stay 4 my birthday. All i can say is it was ruined. This hotel is crap rooms dated very dated our shower leaked so bad we had to put towels down. Staff and managers were not interested and the staff were rude. Manners cost nothing. Prosecco was not in room on arrival i even told them a time we were arriving. It came 2 hours after us checking in and it had not even seen a fridge. Defo say premiar inn and travel lodge are fair better. Thank you for the rude service

"Lovely hotel in excellent location "

5
Allison K, Newcastle 13/11/2016

Just returned from the royal Clifton hotel, this was a lovely hotel in an excellent location ideal for shopping and site seeing. We had a room on the third floor overlooking a nice park / lake area I'm sure will be lovely in the summer. The room was spacious clean and comfortable with tea coffee and water replenished daily. Only comment is that I would swap the position of tea /coffee making with tv in this room to give more room to manoeuvre under the sliding roof, ok for me as I'm small but a bit awkward for my hubby ! We also ate here and the food was very good we had an excellent steak and breakfast was also great with food replenished quickly. Drinks typical hotel prices but there's a weatherspoons just up the road ! One little tip the switches are floor level next to the bathroom door for hairdryer and towel radiator we didn't find them for 24 hrs !!

"Dated and very tired"

2
kaygartland, Redcar, United Kingdom 09/11/2016

Beautiful looking old hotel, it is in need of some serious updates and renovations!, definitely not worth the money they charge even at half price!. The rooms are clean but very dated with poor bathroom facilities (coloured plastic bathroom suites with no water pressure for a shower). I ate in the restaurant they did not have my first two choices, I ordered stuffed chicken was dry as sticks, with very old vegetables, breakfast was a buffet but again it was cold. I would rather have stayed in a b&b such was the experience.

"On a coach tour staying one night."

3
linles, llandudno 09/11/2016

Stayed at the Best Western hotel in Southport on November 6th,room was very nice,but when we went down for our evening meal we found all that was on offer was a very small piece of smoke haddock and boiled rice or pasta with no meat or sauce and boiled rice or a meat dish in gravy with mushrooms but hardly any meat only mushrooms with boiled rice.Everyone was disgusted and complained. The next morning the breakfast served up was very nice and plenty of it, When we got on the coach to leave the manager of the hotel came to apologise to us but it was too late by then,he has offered compensation but doesn't know what,As all us wont be going back there the least he could do is to refund us all the cost of the dinner.Watch this space.

"Lovely"

4
Lynn H, Halifax, United Kingdom 09/11/2016

Stayed Friday 4th until Sunday 6th Nov. Arrived earlier than check in time but was allowed to leave the car in the carpark, parking is free. Check in was easy and efficient we had a nice big room on the 2nd floor, even had another room attached with two single beds. Bathroom was big, shower over the bath not great, didn't get very hot and wasn't particularly powerful, there were also a number of long dark hair on the tiled floor and wall tiles. Could have done with a shelf over the sink to put things on. Usual complimentary items. Plenty of towels and a heated towel rail. Room was clean, beds and bedding also. Plenty of hanging space with plenty of hangers. Had a wonderful view of the Kings gardens across the road, with the lake then in front of that the beach & sea. Pleasure beach to one side, Pier to the other. Dinner the first night was included in the price and was very well presented and extremely good quality the service was also good. Breakfast both mornings were OK also. Southport is a lovely place, plenty of shops, bars and restaurants. We ate at Casa Italian on Lord St on the Sat night and again had a lovely meal. They do a very extensive early bird, lots of choice, great value and quality. We had a lovely weekend, and would definitely stay at this hotel again. Thank you too all.

"Really Good Breakfast"

4
SteveM196, Liverpool, United Kingdom 08/11/2016

My wife and I like the occasional breakfast and we took advantage of an offer on Groupon to try the Clifton's buffet breakfast. We did not know what to expect but it was quite busy on the Friday morning we visited. We were greeted by a friendly member of staff and seated quickly despite the amount of residents who came down for breakfast at the same time. While the choice of cereals was not as extensive as other hotels we were happy with what we had and then visited the buffet bar. What impressed us was that everything was fresh and very hot, food was constantly replenished. So we sat down and thoroughly enjoyed a very hot and tasty breakfast. We finished off with tea and toast and were so impressed we have already booked to visit again, it was far better than the breakfasts on offer at well known carvery establishments.

"Highly Recommended"

5
John R, Longcot 08/11/2016

Booked this hotel on a deal from Hotelexclusives.com and firstly this represented excellent value for money. This hotel is graded as three star so my expectations were not massively high but any misgivings I may have had were quickly dispelled. The location of the hotel is perfect for exploring Southport, the staff are both friendly and efficient and despite the hotel being quite busy I had no reason to complain about service. Our room was not massive and did not have a sea view but it was functional and very clean. Where I was very pleasantly surprised though was the standard of the food, it was superb. Dinner was included on the first night and the menu offered was varied and had we been paying was very reasonably priced. However the proof of the pudding was in the eating and the four members of our party all enjoyed different dishes perfectly presented and to a very high standard. Southport has lots of places to eat but we decided to dine in the hotel on our second night and again we were not disappointed. Overall we were very happy with our stay here and would definitely return.

"A traditional hotel"

4
RJA961, Nottingham, United Kingdom 07/11/2016

A hotel should be clean quiet, and comfortable. The hotel was clean and comfortable but could have been quieter. The good points - the room was clean, comfortable, and large, the staff were excellent, and the meals were of a high standard. The not so good points arise mainly because of the age of the hotel. The boards creak so passersby in the corridors inevitably make a noise which is particularly noticeable at night. The hotel, I imagine in order to survive, provides facilities for social gatherings which means that people are laughing and chattering outside the bedroom doors in the dead of night. Friday and Saturday nights are likely to be the worse nights Despite placing notices in the rooms concerning environmental responsibility, the hotel lights up the front of the hotel with flood lights - quite unnecessarily. We had a rear room but the front rooms may be lit up by these flood lights. I imagine that in the 1840's the hotel was on the sea front but it would appear that the bay is silting up and it is now some distance from the sea. I would suggest that to leave the hotel and go for a paddle, the distance would be around a mile. So, it may not be worth paying extra for a sea view. Overall, the hotel gives a satisfactory product but it is not the best Best Western Hotel that I have stayed in. It is though good value for money.

"Fantastic Seafront Hotel"

4
Pinkneonmartini, Wilmslow, United Kingdom 07/11/2016

My partner and I actually stayed here as a reward from a promotion held last summer to get a free night away for test driving any Renault car. We were sent a brochure to select from and chose to have a mini break to Southport as it's not far and we knew the town well. The hotel was marvellous! Filled with all the old seaside harm you'd expect, and the photos on every staircase and hallway depicting the seafront from the Victorian era right up to modern day were lovely! We emailed in advance to request a room on a high floor away from any lifts or staircases as I am a particularly light sleeper. When we arrived we were upgraded to a gorgeous sea view room on the top floor away from the lifts just as requested. The lady on reception was a pleasure to deal with. The room was large, clean, airy, and had two sash windows opening on to panoramic views of the gardens and sea. We decided to make use of the spa facility and pop for a swim and steam and weren't disappointed! The pool was lovely and well heated. The jacuzzi was even warmer and very therapeutic however after a few minutes both our eyes started to burn and we began to cough, so not sure if there were just a few too many chemicals. The sauna and steam rooms were fantastic and great for my knackered lungs. We showered in the spa but decided to dry our hair in the room only to find the hairdryer was one of the units that attaches to the wall, quite adequate but the process did take longer as we both have very thick long hair. We asked reception for something with a little more power and 5 minutes later an additional modern hairdryer was delivered to our room. We had a great night out in Southport and a great night's sleep. Everything we wanted to do was within walking distance and parking at the hotel is free you just need to give your registration at reception. We didn't know this so paid to park but then reception kindly refunded our ticket when we checked out. Given that we had the room on a "freebie" we were both amazed at the quality and service we received. Only reason it's getting 4 stars instead of 5 is the because of the chemicals in the jacuzzi. Would happily stay again.

"Welcome weekend break"

5
User 06/11/2016

This hotel is well worth a visit ,we was welcomed with a smile at the check in desk ,we stopped in room 349 vice nice room and comfi with sea view ,breakfast is plentyful caters for every need ,we had a meal in the bar food was very nice wife said best steak shes had ,well priced aswell ,plenty of parking we parked at rear as full on front of hotel ,swim pool and gym on hand if u fancy a workout ,town is very close to hotel and a super market across the road aswell ,plenty of pubs near by so u havent got to go far for drink .

"Great place"

5
maria a, Manchester, United Kingdom 06/11/2016

Some negative reviews on here but we had wonderful visit. Yes some areas could do with updating if you want modern but this was built 1840 so I actually appreciated everything it had to offer and the history of the place. We were treated very well and found all the staff friendly and efficient. Vicky on reception had put thought into the rooms we were given as we had a wheel chair with us. The rooms were great, wonderful views to watch the fireworks after a lovely meal in the restaurant with the best kids menu ever! We also used the pool and again staff were very helpful. The pool itself was large and warm also not too busy considering the hotel was sold out. Breakfast was also very good. Overall great location, great staff, great hotel. We all enjoyed it, was lovely to get mum out somewhere so accommodating...thank you to all

"Rooms old and dated, but the hotel services are good"

3
CumbriaChevalier, Cumbria 06/11/2016

We booked a two night special deal package at the hotel, which included parking, breakfast and dinner on the first night. We were allocated room 145 which is furthest from reception and overlooks the side of the adjacent building. Because we were so far from reception there was no wifi, and the room was unbearably hot. When the radiator was switched off the radiators were still red hot, so it was an uncomfortable stay. We informed reception but they said their were no spare rooms to move us to. The food and service in the hotel is very good, so other than the room we were looked after very well. This is a very busy hotel at the weekend with weddings and other family events.

"excellent"

5
Beefy_12, liverpool, England, United Kingdom 05/11/2016

we had our wedding here only a small wedding the food was absolutely delicious, the service by the staff was first class,the table arrangement was excellent, just a couple of small issues on the day that were dealt with by the general manager John, in the most proficient manner, world class customer service left us really happy to have chosen this venue for our wedding and will not hesitate to recommend this hotel to anyone looking for a decent wedding venue. Many thanks Royal Clifton.

"Annual Church festival"

4
User 03/11/2016

130 church members and families used the beautiful Balmoral suite for the 8-day autumn festival. This meeting room worked really well. The access was a little steep for those with mobility difficulties but there were plenty of members to help out. Approximately two thirds of the group stayed in the hotel and were generally well-pleased with their stay. We had chosen a limited menu to keeps costs down and apart from an issue one evening about vegetables being too 'al dente' most considered the selections and service to be excellent. We were able to use the Windsor Room for dining together around large circular tables and this really added to the atmosphere of our event. Some parts of the hotel are in need of refurbishment but the ambience was warm and friendly and everyone felt at home. We plan to return in a couple of years or so for a similar event.

"October break"

4
norman h, up holland SKELMERSDALE 02/11/2016

my wife & i had a god short break the clifton is ideally situated, with fairground , theatre and restaurants bars etc near by. The food was good & a self service buffet for breakfast was very good. The staff where very helpful & polite.

"Nice location"

4
Carole210156, Huddersfield, United Kingdom 01/11/2016

Having read some of the negative reviews I was a little wary of my visit here , however I had a large clean room with a promenade view. Parts of the hotel are a little dated but that didn't spoil my visit. The shower was only just warm enough though.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Thank you for your constructive feedback I will ensure your shower is assessed by our maintenance team. I am so pleased you enjoyed your stay with us overall. Kind Regards Lee Crawford Director of Operations

"Rather tired looking and need of some updating"

3
redjam2015, London, United Kingdom 01/11/2016

It would take heaps of money to refurbish this place, walking the long corridors alone alerts a visitor as to how many floor boards need replacing! It is worth wandering around the ground floor of the Royal Clifton as there are a number of interesting displays in cases, some show the history of the area and hotel, others bridal products and paraphernalia. And there was one displaying wigs for sale, which struck me as rather odd, maybe aimed at pensioner coach parties? I booked a 'superior' double room and was provided with a third floor attic conversion. Lovely view of the front and sea but it was a little annoying to bang my head and then have to avoid banging my head on a roof beam used to set the windows in the roof. Generally speaking the room was OK but the bed and chairs were dreadfully hard and the shower not thermostatically controlled - another hazard. The bathroom also lacked proper shelving. The spa, pool and gym facilities are fairly good but again as with the rest of the hotel, appear old and tired. I did not find the food very appealing here I am afraid. I chose room service for my evening meal and was delivered a rather strange mushroom (I think) soup with stale bread followed by a greasy vegetable lasagne and limp green salad. Breakfast was unappetising too. Severally of the cooked buffet items had been hanging around a while I think. This hotel is far from terrible but I couldn't in all honesty rate it any higher than average.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is nice to read that you enjoyed looking at our displays in the hotel as it highlights our history rather well. I would definitely recommend any of our guests to look at our A History Of The Royal Clifton display. Thank you for your feedback please be assured that your comments will be acted upon in order for us to further improve our Hotel. I do hope I have the opportunity to welcome you back to the Royal Clifton soon. Kind Regards Lee Crawford Director of Operations

"Great stay at lovely old hotel"

4
CheshireDes, Congleton, United Kingdom 31/10/2016

We had a great 2 night stay over the busy half term week. The hotel is in a great location being central for everything and overlooking the promenade, marina and the sea. This grand hotel was built in the 1860s and has retained many beautiful features. It is very spacious and comfortable. The family bedroom was lovely, not too hot, with a nice raised sitting area to relax with fine views of the marina, sea, etc, excellent sleep quality, good storage space,tea and coffee with good quality biscuits and an excellent bathroom. Housekeeping was very good. We had a minor problem with an alarm which was resolved in minutes. The breakfast despite the hotel being very busy was brilliant with high quality hot and cold items which were quickly replenished and plenty of staff to ensure things ran smoothly. We had a lovely evening meal in the nice restaurant with a fine choice of dishes and high quality cooking and ingredients. Reception staff were truly excellent. The swimming pool was the icing on the cake...a good size warm pool, never too busy and good changing facilities. We did not try the sauna, steam room or gym. Plentiful free parking. Hard to find fault during our stay and we would like to thank the hard working staff for a delightful stay and the allocation of the fabulous bedroom we were given. We would recommend the sea view rooms though the sea is famously miles away! Great value for this quality. Highly recommended.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is fantastic to read you enjoyed your stay with us. It really is satisfying to read that people enjoyed the character of our building because be are very proud of our Hotel. Thank you for your comments regarding our staff service please be assured your feedback will be passed on to the team. Kind Regards Lee Crawford Director of Operations

"Lovely"

4
rootatoot, Staffs 31/10/2016

As always some very strange reviews on here. Yes the hotel is tired in parts, it was built in 1840! Tradition Victorian hotel. Would benefit from redecoration but it would take considerable investment which would push up prices. We had a lovely room, lots of space with three beds, a bay window overlooking the promenade and plenty of storage space. The beds were comfy and a modern bathroom. Usual toiletries provided and coffee/tea facilities. Breakfast was buffet style with a wide choice as standard in a 3 - 4 star hotel. Service excellent, drinks served at your table and refilled on request along with continual clearing of used pots. They were very busy but did not fail to keep tables cleared, people seated and stocks replenished. Pleasant bar area and good service, drinks reasonably priced. Spa facilities were an added bonus with a small swimming pool, jacuzzi, sauna, steam room, gym and beauty salon. I had no problems parking a large family car. There was absolutely no noise from other guests or outside. I cannot comment on some rooms having a poor view but the hotel cannot be responsible for what gets built around it! In conclusion we had a very pleasant stay and I would definitely choose the hotel again. The showcases of costume jewellery for sale were a treat as it was all very low cost and the display case with the history of the hotel was also interesting. I would recommend this hotel. May not be suitable for boisterous children. I took my 7 year old Granddaughter who is quite happy to sit quietly.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. I am so pleased you enjoyed our building and services in the hotel. We are working hard to further enhance our offerings and your feedback will help us to plan how we can further improve our property. Thank you for your kind words regarding our service it is a pleasure to receive positive comments as we are working hard everyday to deliver excellent customer service. Kind Regards Lee Crawford Director of Operations

"Great anniversary stay"

5
Beks_Lee, Liverpool, United Kingdom 31/10/2016

My husband and I stayed at the royal Clifton hotel in southport for our wedding anniversary, the hotel is lovely and we had a fabulous view from our room, the room was a great size and well presented. It had all the essentials we needed, nice and warm feel to the place. The staff were very nice, professional and helpful and room service was great. We had a good nights sleep and the breakfast was the best we've tasted. And to finish off the parking was right outside the hotel which was great, will definitely be returning to the hotel 10/10!!!

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Firstly, Happy Anniversary!!!, I am so pleased you chose to spend such a special occasion here at the Royal Clifton!!. It's wonderful to read that you enjoyed your stay with us so much especially the excellent service provided by the team and as well as your Breakfast and Room Service. I hope to see you again in Southport again for your next anniversary (but don't feel you have to wait that long!!!). Kind regards Lee Crawford Director of Operations

"Real value"

4
penlivi, Ross-on-Wye, United Kingdom 31/10/2016

Booked this short break at a very good price, so wasn`t expecting too much! However the reality was quite different. The whole experience was a delight, from the very attentive staff , large bright room and excellent cuisine.Breakfast was offered buffet style, with the full range of bacon,eggs,sausages,mushrooms,baked beans, tomatoes,hash browns etc,etc all beautifully cooked.The three course evening meal was faultless and offered a very comprehensive choice to suit all tastes.Highly recommended.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Thank you for your complimentary comments regarding every aspect of your stay with us. I am so pleased to read about your enjoyment of both Dinner and Breakfast in the restaurant as well as the excellent service provided by the team here at the Royal Clifton. I look forward to welcoming you back in the near future. Kind Regards Lee Crawford Director of Operations

"excellent stay "

5
Tess A, Newcastle-under-Lyme, United Kingdom 31/10/2016

stayed here for 1 saturday night with an offer from superbreaks. had a large front facing room overlooking the park and could see for miles. enjoyed afternoon tea and a swim. didn't eat in the hotel saturday night but the breakfast on sunday was lovely. no problems at all and would definitely return.

"Pleasant hotel, but awful restaurant."

2
MCWJBanner, Shrewsbury, United Kingdom 29/10/2016

The hotel itself is pleasant. Rooms are somewhat basic and the whole place has an old quaint look about it. Service within the hotel, at reception and the bar, is well staffed and polite. The main disappointment about the hotel is that room service is not 24 hours, which considering today's day and age is poor for a hotel of this nature and size. Also, the WIFI does not reach the whole hotel, which rather than simply telling customers it doesn't work, perhaps a better alternative would be to fix it. The restaurant was nothing short of shambolic. We were seated for 30 minutes without even being offered drinks. Food was late and in one case the wrong dish brought out. Food was also often bland with little flavours. Our case was not the exception for on this night, one woman next to us had to actually walk up to someone to have her drinks order placed. Staff were not well trained and there was no clear structure to the service. Value for money could be considered good, however, with the quality of food as it was, it is totally not worth it. To summarise, good for a sleep, but elsewhere to eat.

"Very tired and worn"

2
gerryhurley93, Morecambe, United Kingdom 29/10/2016

Stayed here for 2 nights with my wife to celebrate our anniversary. The room we had was small, very tired and worn, the bed was very uncomfortable (very hard) and the shower had no pressure, this hotel really needs a complete refurbishment. The breakfast was very disappointing, overcooked buffet which was difficult to eat and the room struggled to accommodate the number of guests. The shinning star of our visit was the excellent evening meals we had, the food was extremely good and the service was superb.

"Delightful, family friendly hotel "

4
Riz M, London, United Kingdom 29/10/2016

We stayed at the Royal Clifton on a recent trip to Southport. It's a delightful hotel, stuck in a little time warp as per the decor so it won't be to everyone's taste. However if you don't mind that and value friendly service it's ideal. We had a clean family room , very spacious with the kids in an adjoining room. Bathroom is very 80's, pastel pink plastic bath... but it's clean. The hotel is full of charm and the cherry on the cake is the fantastic spa facilities which includes a warm pool all in the price. This place is very nostalgic, if you don't care about boutique type hotels with quilted loo paper and would like a bit of character then this is for you. Kids were really happy, breakfast is spot on, totally delicious. I'd happily stay here again.

"rooms"

2
delb0y1959, Wrexham, United Kingdom 29/10/2016

Just got back from the above hotel last week stayed for two nights .We had room 235 it was disgusting. To say this was a double room was wrong .You could not have two persons in it at the same time that"s how small it was.the view was of a brick wall 7ft away.I complained as soon as i seen it and was told they could not move us all rooms where full .To sit on the toilet was a risk of burning yourself on the heated towel rail.Downstairs we had buckets on the floors bad leaks everywhere. There was no hot water and no bath ,carpets where dirty .And just to finish off you get a parking ticket when you stay at the hotel for the sum of £100 pounds for a 2 hour stay best part was i was there for three days. staff Friendly.This hotel is more 2 star than 3 sorry to say.Location was good for shopping .Would not return to this hotel sorry to say.

"Welcoming and friendly hotel"

5
User 28/10/2016

On our arrival at the Royal Clifton Hotel, we were met by a warm welcome by the friendly and helpful staff. Our bedroom and bathroom was spotlessly clean and very comfortable, with plenty of wardrobe space. We enjoyed the relaxing atmosphere in the bar and restaurant, drinks and food service was both friendly and efficient. Overall, we thoroughly enjoyed our stay and will definitely return,

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is wonderful to read you enjoyed your stay with us. I am so pleased you enjoyed all the facilities and services here at the Royal Clifton. Please be assured I will pass your comments on to the team. I do hope that I have the opportunity to welcome you back the Royal Clifton very soon. Kind Regards Lee Crawford Director of Operations

"Great value"

4
jacquie10t, Brierfield 27/10/2016

Stayed for 2 nights, double room which was spotless, very comfortable with lots of storage, lovely evening meal and buffet breakfast which was great and the spa was just perfect, the staff in this hotel are lovely and very helpful, I would defo use this hotel again and also found the location very good too, great stay we loved it thank you Royal Clifton Hotel.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is great to read that you enjoyed your stay with us. We are very proud of our team here at the Royal Clifton and it is fantastic that you will choose us as your preferred choice of accommodation in Southport. I look forward to welcoming you back very soon. Kind Regards Lee Crawford Director of Operations

"Very clean hotel & friendly staff"

5
Rachsj, Manchester 27/10/2016

I visited the Royal Clifton with a friend in September and was suitably impressed. We were greeted with very friendly staff on reception who made our experience very personable! Our room was lovely and definitely big enough with a double bed each! Although the decor is abit dated the building has great character and being abit of a clean freak myself I cannot fault the cleanliness of our room and the public areas. Having not been to Southport for many years it was very nice to come back and we had lovely weather too so had lovely walks from the hotel as everything you need is within short walking distance. We had dinner in the restaurant which was lovely, great menu choice and very attentive staff. When it came to breakfast although the restaurant was busy the staff managed it well so as not to hinder anyone's experience. Would definitely come back and recommend to family and friends!

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is wonderful to read that you enjoyed your stay with us here at the Royal Clifton. In particular how you enjoyed the great guest service that we are working hard everyday to deliver for all of our guests. Thank you for your complimentary comments regarding the cleanliness of our hotel, we are very proud of the job Kate our Head Housekeeper and her team do in the hotel, it is a big building to keep clean!!. I will of course pass your comments to the team here at the Royal Clifton and I hope to welcome you back in the near future. Kind Regards Lee Crawford Director of Operations

"Shocking"

1
DanDappa1982, Ascot, United Kingdom 26/10/2016

A washed out 1950's heyday establishment in poor condition. Depressing would be my word of choice, lacking basic amenities such as a working room phone or reliable wifi. The lady on the desk thought this acceptable given "I was the only person to report the issue this evening" despite calling 3 poor bell boys over who all confirmed they had no wifi connection either (to their detriment). Paint crusted and peeling off the walls and one of the most hideous bathroom suites I've ever experienced.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. I am sorry we were unable to meet your expectations on this occasion, however, please be assured plans are in place to rectify the issues you have commented on with a public space and bedroom improvement programme. I am pleased to say that this is visible already in many areas of the hotel and in the bedrooms that have already been improved. I do hope that you will return to us in the future here at the Royal Clifton. Kind Regards Lee Crawford Director of Operations

"Good Value"

4
Zena T, Knutsford, United Kingdom 26/10/2016

I was staying at the hotel as part of a bridge group. We spent 2 nights here. Our single rooms varied, I was in room 152 with a double bed, a modern, white bathroom and sufficient room. Others in our group weren't so lucky and one room was very small but single rooms are often crammed into odd corners. The breakfast was really good, lots choice and a full English. Dinner was excellent with a choice for all 3 courses. The hotel is really good value

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. I am delighted to read that you have enjoyed your stay with us. I am also very pleased you enjoyed our breakfast offering as we have recently made significant improvements to our breakfast buffet and it is very satisfying to hear our guests are enjoying the changes we have made. Kind Regards Lee Crawford Director of Operations

"Step back in time!"

4
Christine V, Edinburgh, United Kingdom 25/10/2016

Stayed one night here on a recent visit to Southport. Beautiful building (2 hotels being merged) Loved the olde world charm of this hotel but wish all the updates had been in place before my visit. I have mobility issues & although there is a lift I had to lift my case up 6 steps and walk and walk until I found the lift. Apart from this it will be fabulous when complete. Beautiful glass cabinets full of wonderful jewellery & history of Southport. Staff were lovely and breakfast was faultless. Bed was not comfortable as too hard but loved the double room I was in. I will go back!

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is great to read that you enjoyed your stay with us. I am so pleased that our staff exceeded your expectations, we are very proud of them. I hope I see you again soon in Southport. Kind Regards Lee Crawford Director of Operations

"Good location."

4
Chrisatbradley, Skipton, United Kingdom 24/10/2016

Stayed for 2 nights, Thought it was an elegant old building in a good location. We do not have a cooked breakfast and found the continental breakfast options rather limited. Southport, whilst having plenty of entertainments has a very pleasant "Edwardian" feel to it. A good place for a short break. We hope to visit the hotel and town again.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. I am so pleased you enjoyed your stay with us. It is particularly pleasing that you enjoyed our location as we are proud to be located where we are. It is a wonderful 'base' in Southport as we are ideally located near to everything you would need whilst visiting Southport. Kind Regards Lee Crawford Director of Operations

"anniversary trip"

3
mickledale, York, United Kingdom 24/10/2016

It felt like we were in a residential care home,very dated and dark.We booked a superior room that had been "done up" and it was a big disappointment.When I booked I said it was for a romantic getaway but it didn't make us feel like that.They had put us in a small "family room" with dark furniture, a standard size double bed that was shoved near the window.For the price I at least expected a decent tv, but no it was a very small one which wasn't well placed in the roon.The buffet full English breakfast nearly put my husband off them for life! Many an old person was coughing over the food and you had to make your own toast in a burning machine.It has put us off ever going to southport again.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. I am sorry that you were disappointed with your room on this occasion. Please be assured that we do have a room improvement plan in place and we are currently actively improving our room offering, I do hope I can welcome you back in the future to see how we are progressing as I am confident that we can make your stay extra special. Thank you for your comments regarding your breakfast experience. We are continuously making plans to improve and your comments will help us in the future. Kind Regards Lee Crawford Director of Operations

"Needing Some Attention"

3
nickbennett007, Newcastle-under-Lyme, United Kingdom 24/10/2016

Good location. Off street payable parking for non residents restricts guests parking. Worst wifi ever. Poor breakfast, bleak breakfast room. Use of one hotel entrance/exit door a mystery. One small shower gel supplied, two guests in room? Needs lots of attention throughout

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Thank you for your comments, please be assured that we do consider all comments on our hotel and utilise your feedback constructively to improve in the future. I do hope I have the opportunity to welcome you back in the future. Kind Regards Lee Crawford

"Wedding anniversary"

2
Andrew H, Oswestry, United Kingdom 23/10/2016

Two nights in Southport. Loved town and surrounds, really lovely but hotel not great. Expensive and Friday night price hiked up. Room 241 hot & noisy - right by kitchen boiler and near to nightclub, music banging into small hours. Hotel full of over 65s and God squad convention! Will definitely return to Southport but not this hotel.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. I am sorry we were unable to meet your expectation on this occasion. Please be assured that the hotel does take every precaution possible to reduce noise levels externally to the hotel. The hotel does enjoy a wide variety of guests in our hotel and we are proud to be able welcome all demographics of guests. Kind Regards Lee Crawford Director of Operations

"we will be back."

5
anne1956_13, Preston, United Kingdom 22/10/2016

Had my daughters wedding here,couldn't have asked for anywhere better.Been several times since for a meal and still brilliant.I always stay at Best Western hotels,the food,rooms and staff are brilliant and this one never fails to please.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Firstly, congratulations to your daughter on the celebration of her marriage. It is always a privilege to host somebody's wedding and help them have the day they have always dreamed of. It is great to read such fantastic comments and I will ensure I pass your comments on to all the team here at the Royal Clifton. Kind Regards Lee Crawford Director of Operations

"Beware Sunday rip-off."

3
Philip W, Wakefield, United Kingdom 22/10/2016

Booked two twin front-facing rooms B&B one room Sun, Mon, Tue the other Mon and Tue. I admit to being remiss at not checking the rates in detail but was amazed to find that the Sunday rate had been inflated as hotel was "busy on that night" so the Sunday B&B rate per twin room was approx. £175/night but £130/night for Mon and Tue. Other hotels offered lower rates for Sunday compared with Mon and Tue. Already over-priced without inflating rates unfairly.

"Booked a treat for my parents"

1
joeyfow, Chester, United Kingdom 22/10/2016

Unfortunately my parents didn't have the best experience at this hotel. From check in they found the front of house staff extremely rude as he didn't have the confirmation come through from booking.com that day. The FOH staff was adamant that I did not book, and made my parents feel very be-littled throughout the check in process. The FOH member walked away from my parents whilst they were standing at the reception, to their amazement (and breaching data protection) brought a full list of the guests staying in the hotel, with full names and room numbers (good job they weren't hit men.....) I sent the booking confirmation directly through to my mother who then was offered the room (£30 cheaper than the FOH staff were quoting) - they were told by the reception team it was my fault this has happened as I put the wrong dates (I think I know the difference between the 20th of October and the 27th of October. So after this awful experience, I doubt they will be back. Please make sure you never show a full print out of all the guests staying at your hotel including room numbers as I'm sure that's breaching data protection.

"Certainly West, but certainly not Best."

3
Silex, Kent, England 21/10/2016

Firstly, ignore the Seafront part of the hotel description. This is disingenuous as whilst you can see the sea, there are roads, parks, amusement part and other leisure facilities between the Royal Clifton - so you are some distance from the actual coastline. As for the hotel itself, typical large seaside hotel that offers a decent size room at a decent price, albeit the fading grandeur is hard to hide and was not too chuffed at having to leave the bathroom light on all night in order to keep the fan running to extract the pervading stagnant smell. On the plus side, we had to leave before the usual start of breakfast so the overnight staff laid out a very adequate continental spread for us, early doors - so a big thanks to them.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Thank you for your kind words regarding your early morning breakfast, I will ensure that the team read your comments. I would also like to thank you for your constructive comments regarding your bedroom I will ensure that our Maintenance and Housekeeping team make the necessary improvement works in your bedroom. Kind Regards Lee Crawford Director of Operations

"Impressed operationally"

4
Lee-Bury, Bury, United Kingdom 21/10/2016

Visited this hotel for a long weekend with friends and I was impressed. We had decided just to have a long weekend away fairly local to where we live just a couple of hours away. I have stayed at this hotel before about 9 or 10 months prior to this visit for work. I was impressed at the improvement in staffing and the way the hotel is now operating. Previously service was a 3 star service but I can only assume they have new operations staff in position and raising the standards. To more like 4 star. The hotel is beautifully located on the seafront with stunning views, the leisure facilities and spa are great the pool is lovely. All the rooms are comfortable. The restaurant serves very good food which is presented fantastically. The bar has a modern style and staff throughout the hotel are welcoming and helpful. As I said earlier with working in a customer facing role myself I can see a lot of work has been done on the operations. I would strongly recommend a visit to this hotel whoever you are and with the British Open being played in Southport in 2017 this would be a perfect stay for any golf fan and there family for the week.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It is wonderful to hear that you enjoyed your stay with us. We have been working hard in our operational areas to improve our guest experience and it is very satisfying to read that our guests are noticing the changes we are making. I will ensure the team here at the Royal Clifton read your comments. I do hope I have the opportunity to welcome you back to the Royal Clifton in the near future and certainly next year for the golf open. Kind Regards Lee Crawford Director of Operations

"Very disappointing break."

2
Janet J, Bedford, United Kingdom 19/10/2016

Used our Tesco club card vouchers to pay for a 3 night break at this hotel which we thought had always looked nice in the Best Western brochure. The cost was £330.00 for bed and breakfast. We checked in at the hotel and went to our room 102,the outlook from the window were three looming brick walls enclosing a dirty space with rubbish and also a noisy extractor fan right under the window. We tried to change the room and were offered 143, smaller,no views at all because windows were frosted and stained glass but at least it was clean and quieter than the first,we decided to opt for 143 as the lesser of the two evils. The evening meal was OK but it would have been nice to have proper napkins rather than paper ones. Breakfast was disappointing the buffet was very dried out and continental breakfast choice rather limited. Only apple juice on offer in main dining room although I noticed the private party in another room had orange juice as well.The toaster was useless and caused a big hold up while people waited . Parking is quite difficult ,a very narrow space along the front of the hotel and when people park greedily the access is awkward . We have used our Tesco rewards on many Best Western hotels and this is the first time we've been disappointed and as I said to my letter to the manager the two rooms we were offered are probably the worst rooms we have ever experienced on any holiday anywhere. I think a price of about £70.00 per night would be nearer the value.i am currently awaiting a reply to my correspondence. To add insult we had to come home a day early( although I wasn't sorry to leave)as I fell ill.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Although I am disappointed to read your comments regarding our hotel I would like to thank you for taking the time to share your thoughts and to assure you that all of your comments will be considered. I am not personally familiar with your correspondence that you have mentioned in your review, I will endeavour to locate your correspondence and reply to you personally, in the interim I am available anytime if you would like to discuss your recent stay with me. Kind Regards Lee Crawford Director of Operations

"Two nights of rest and relaxation"

5
roadless120, Weaverham, United Kingdom 19/10/2016

The Hotel is well placed to all that Southport has to offer. all within easy walking distance. We were met at Reception by friendly and efficient staff that looked after all our needs. We arrived an hour or two before check in, but in any event we were checked in and asked to come back a little later, which we did ( the car park was free which is a refreshing change for once. We were given our key and directions to our room on the first floor. My wife Liz was blown away as when she opened the room door we had a large bay windowed room along the prom and yes - she could see the sea!! She asked me if I had asked for this room as a surprise, but I had to confess it was pot luck - well done to the Royal Clifton staff. The room was clean and comfortable, the bed was fine, the TV could have been bigger to make it enjoyable to watch from the bed, but it worked fine. The wifi was just not quite strong enough to reach our room (115) but worked fine in the reception lounge. The bathroom worked well but would have benefitted from a once over. We ate in the restaurant the first night, the food was excellent as was the service. We asked if we could exchange our bottle of Prosecco for a bottle of red wine, which they did without any problem. It's an older hotel, but well looked after, the big plus being it had loads of character. We are planning to visit again next year being as we enjoyed it that much.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. I am delighted to read you enjoyed your stay with us, here at the Royal Clifton we are working hard to further improve our service standards in the Hotel and I am delighted that we have exceeded your expectations. I hope I see you again soon here in Southport. Kind Regards Lee Crawford Director of Operations

"Overnight Stay"

4
User 18/10/2016

An overnight stay at Royal Clifton hotel and hotel had everything I required for comfortable stay. Check in was quick and personal which was what I needed after a long day (thanks to Sue). Location is fantastic and only 10 min walk from main train station and couple of mins away from centre. Hotel does has its own gym, sauna and pool facilities that are complimentary for guests. I was unable to try food but it looked quite popular as restaurant was full in evening and for breakfast.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. It's great to read you have enjoyed your recent stay with us and enjoyed not only our facilities but our location also as we are very proud of where we are in Southport. Kind Regards Lee Crawford Director of Operations

"Not one thing to complain about"

5
MargaretHuddersfield, Huddersfield 18/10/2016

We stayed last Thursday and Friday nights, with Thursday evening meal included. Everything was wonderful and I would highly recommend the hotel and Southport has definitely improved since last time we were there. If you like shopping, then Lord Street must not be missed. We will be returning to the Royal Clifton for a few days in December to continue our Christmas shopping and enjoy a relaxing break, this time making sure we visit the spa. I must also say that all the staff were very pleasant and hardworking and are a credit to the hotel.

Lee C, Manager at BEST WESTERN Southport Seafront Royal Clifton Hotel & Spa, responded to this review
Thank you for your review on Trip Advisor. Thank you for your kind words, please be assured I will pass your comments on to the team here at the Royal Clifton. I'm looking forward to seeing you in December. Kind Regards Lee Crawford Director of Operations

"Wonderfully friendly staff"

4
Emily T, Surrey, United Kingdom 18/10/2016

We stayed at the Royal Clifton in August and are going back again this weekend. We upgraded to a Promenade room which was definitely worth it. We had a huge bathroom, bedroom and a lounge with coffee table, sofa, tv etc. All windows had amazing views over the lake and sea. Yes, the rooms could do with updating but over all, it was perfectly clean, the friendliest staff and the food in the restaurant was amazing. We got engaged here in August and have since booked our wedding. The staff just make it perfect so we couldn't think of anywhere better. Looking forward to arriving again this coming weekend. Definitely worth a visit.

"Brief 3 night Stay"

4
Gordon B, Poole, United Kingdom 18/10/2016

The Hotel was clean, had a friendly atmosphere Staff were always on hand to assist. Food was exceptional. Ensure that you book for your evening meal even if resident as bookings from outside are also taken for the restaurant. Rooms were clean and tidy. Sea view was ok, Certainly would book again

"Brilliant value break"

4
Annlesley171, Telford, United Kingdom 17/10/2016

My husband and I took advantage of the break offered by Travelzoo to stay at The Royal Clifton Hotel for a two nights stay. We didnt know what to expect and some of the previous reviews were a bit offputting but we were pleasantly surprised with the whole experience. We had a lovely big room and bathroom, the bed was so comfortable and everyone was pleasant and helpful. The food was very good, in fact the breakfasts were excellent, plenty of choice, kept hot and refilled when needed. We would not hesitate in returning if we were in Southport again.

"Friendly, helpful staff, hotel clean tidy and welcoming."

4
marnie_kendall, York, United Kingdom 17/10/2016

We stayed here on a Saturday night in a double room including breakfast. All the staff were friendly and helpful, the room was large and clean and everything was there we needed. Excellent location on the Promenade, easy access to town centre and sea front. The room was very warm when we arrived, but we turned the thermostat down on the radiators and was then to our liking. The bed was comfy with four pillows. Including toiletries in the bathroom, and plenty of tea and coffee plus biscuits. Breakfast had a good choice, including traditional and continental plus pastries. We would definitely stay again. Good value for money as we bought it on a Travelzoo deal, and weren't treated any differently.

"Pleasant Autumn Break"

4
Bobbins1942, Macclesfield, United Kingdom 17/10/2016

Spent two comfortable night at this Hotel on the 'Prom' in Southport. The room was anice suite with 2 bedrooms and could 5. We had a nice sitting area and coulkd see Blackpool Tower in the distance and (since we were in Southport) could also see the sea in the distance. The hotel is a little tired and the shower in our room needed attention but despite reporting it to staff nothing was done. We had a very enjoyable dinner on our first noght and on the next night were going to eat in the hotel, however the displayed menu was the same as the prevoius night so we went elsewhere, Park is lim ited but free. Make sure you are allocated a front room otherwise you may get a view of a brick wall (so I beleive). All in all a pleasant break but glad we did not pay full price.

"Expected better for price"

3
Mike B, Nottinghamshire, United Kingdom 17/10/2016

Booked this for one night as we had stayed in Best Western elsewhere which had been good. The standard room was clean but small and old fashioned. The hotel is tired and worn. Dinner was dissapointing and the table next to us were complaining - the poor waitress seemed well practiced at apologising. Having said all that, the hotel was very busy with large groups, which might explain why the food quality was dissapointing, or why they are not under pressure to up their game. In conclusion, for the price paid I would have expected better.

"Last minute short break"

5
sharonsmile, Cambridge, United Kingdom 16/10/2016

Just came home after spending 2 nights here. What a lovely hotel! We could not fault it... The staff were friendly and professional. The breakfast was a lovely cooked buffet with cereals and fruit. We were lucky to be upgraded - what a little gem of a suite, overlooking the sea. Fantastic! Ok so the room and hotel is a little old fashioned in parts if you prefer the modern touches but it was clean and in keeping with the building. We tend to stay in lots of different chain hotels due to husbands work and they can become a bit the same. So for us this had a cosy, homely feel to it with the added bonus of the leisure and spa facilities and friendly environment. Thank you to all the staff for an enjoyable stay!

"First Class Hotel , Well worth a look."

5
Mark M, Wigan, England, United Kingdom 13/10/2016

We stayed in this Hotel as a couple for a two night break with breakfast and dinner on the first night , after reading previous write ups about the hotel we went with an open mind. We checked in on Sun 9/10/16 and was handed the keys to room 109. What a grand room this was , fully refurbished and a view over looking Marine lake , the bathroom was immaculate. After unpacking we went in search of the swimming pool , we had a quick dip followed by a sauna , the fitness area , changing rooms and the pool area were spotless. On entering our room we was greeted with a bottle of complimentary Prosecco , Dinner was a three course meal which was out of this world , after a good nights sleep Breakfast followed , self service and excellent and very plentifull , every member of staff we came in contact with was very pleasant . I would have no hesitation about recommending this Hotel so much so we are going to re book very soon . Don't be put off by all the previous negative comments , this is a wonderfull old Victorian Hotel full of charm and ambience , well worth a visit.

"Excellent "

5
paddylenn0n, Luton, United Kingdom 13/10/2016

We spent three nights at this hotel and can only praise the staff for their friendly attitude and helpfulness. The hotel is a bit tired but our room was clean and warm. The food was excellent and very tasty.

"OK if you like very old decor"

3
Moira W, Ayr, United Kingdom 13/10/2016

The room we had was very dated and the carpet very stained but it was a huge suite. It is a very old creeky hotel that they are trying to update and the staff are great. Eating there was disappointing and service was slow. The location is great though just behind the main shopping street and facing the beach although it is a long walk to get to the sand.

"Despicable treatment of disabled"

1
Lynn B, Liverpool, United Kingdom 12/10/2016

After recently visiting for what turned out be a poor quality meal I received a very threatening letter and fine for £100 from Parking Eye. As a disabled person I find this outrageous. I was shocked and saddened to learn that the Clifton employs companies such as Parking Eye, who not only totally disregard blue badges (issued to assist people struggling with disability) but who then try and make money out of them. They offered to reimburse me but the damage had been done. Employing such unscrupulous companies raises for me the issue of the hotels moral compass.

"Fawlty Towers"

1
Ms Valerie A, Southport, United Kingdom 11/10/2016

Everything was wrong from start to finish. Food only average, not hot. Luggage assistance was slow to arrive. Manager unavailable 5 days running. Inflexible pricing rates. Rooms too big for our needs. No singles available ever. Prices high for quality offered.

"Best Clifton "

2
User 10/10/2016

Never again very dated first room had crack in window and very dated we were moved to another which was better. Evening meal nice but poor service. Breakfast not very nice. Stayed at the metro the following night which is very good.

"Lovely food, awful room."

2
sirwalterraleigh, Wrexham 10/10/2016

Like many other Victorian seaside hotels, the Royal Clifton needs millions spending on it to bring it up to modern day standards. It is superbly situated, only minutes from the shops and seafront. After that, I struggle to think of anything positive to say about it, other than a superb 3 course meal which we had in the restaurant. To be honest we weren't expecting much in the way of cuisine, but I can't remember ever having 3 separate courses that tasted so good. I didn't get the name of their chef, but I hope they are paying him well because he deserves far better surroundings. Our room hadn't been decorated for years, kettle didn't work, our complimentary bottle of Prosseco was left on the table at room temperature with no ice bucket. Come on management, how basic is that!! All in all, the hotel is just about ok, but the quality of our meal was outstanding.

"A Victorian splendour with great views"

4
JPM777, Lancaster 10/10/2016

If only all hotels looked like this. We booked for one night and also had dinner with friends in the Restaurant. Upon arrival the reception was very busy with wedding guests checking in, despite this I was checked in quickly by a member of the staff and given directions to the free car parking at the back. The room we had was on the first floor, (119), it was a very large room with lovely views over the Marina, the room was clean and the bed was comfortable. Having read some reviews prior to our visit then we expected it to be a bit shabby in places and I suppose it was. The bar at the front of the hotel did look a bit tired and other areas could do with maintenance but this is an old, large building and in my opinion not bad over all. Our dinner was ok, apart from the chicken on my wife's beetroot rissotto being very dry the rest of us enjoyed the meal. I felt the choice was limited and the price perhaps a bit high for what we got. If I stay again I would not use the retaurant for dinner. Breakfast was excellent and I would suggest getting in early as it got very busy about 8.45am. One thing I would mention is the smoking area outside of the conservatory bar. I am a non smoker but my wife does smoke. Like many other establishments the smoking area seems to be neglected with tables left dirty and the floor unswept. We did spend an hour sat in this area after dinner and would compliment the staff in responding to our request for blankets for the ladies to keep them warm. Yes it does need some attention, yes the floorboards creak a bit and the lift is small but walk across the road into the Marina Gardens and turn around and look at the hotel then look to the right and compare it to the Travel Lodge, I know where I would rather stay on my next visit!

"Great location"

3
Margaret T, Telford, England, United Kingdom 08/10/2016

Stayed here for a couple of nights. The hotel has a prime location but is quite shabby inside and in need of some redecoration The staff were excellent and our room was large and clean with a great view. The mattress was very hard. Breakfast was disappointing, It was buffet style and there wasn't a great choice.Some of the hot food had been kept hot for too long and was dried out.

"No sleep"

2
moiraby, Conwy County, United Kingdom 07/10/2016

Just spent two horrendous nights at this hotel. ( was our wedding anniversary) We were in room I on ground floor and the door didn't fit properly so room was cold. Worse still was the noise, coming through the gaps in door. The staff kept crashing through the door on the corridor just outside our room, talking loudly, from 1 am then trundling what sounded like a glasses trolley past the room. At 3am more crashing about. At 4 am there was a loud humming noise from nearby sounded like a dishwasher. Then at 6am a loud thumping noise possibly a delivery. We were also not given the glass of Prosecco on arrival, they then offered it as we were leaving at 11am today, which we refused we were driving and don't drink that early in the day. All we can say is that we would never go back. They apologised when we told them and made notes re the room but that was it. Ruined Wedding Anniversary.

"Great location..."

3
NickWyer, Bournemouth, United Kingdom 06/10/2016

The location if visiting Southport is excellent. However the building is old and in places it looks it and requires some attention to fixture and fittings. Staff pleasant but on registering at reception they seemed a little unconcerned and we were left waiting for several minutes. The room I was given was okay but looked nothing like the refurbished rooms shown on the website. Water pressure in shower was low and water not very hot. Breakfast was a large buffet breakfast. Apple juice was more like an apple squash. The fresh fruit was lovely. Cooked breakfast was wholesome but cooked for the many.

"Great hotel, poor breakfast."

4
User 05/10/2016

Staff friendly on check in gave all the information needed. Room was lovely as I was away for the night with my mum we booked a twin room, when we entered the room it had two single beds but as I walked further into the room it had another room with yet another single bed so it was like we had a room each. The rooms and bath room were very clean. The only negative for this hotel was the breakfast, we had cereal to start milk not cold enough for my liking. After we had finished our cereal we put the bowls at the end of our small table and went to get a hot selection, not really much to choose from as most of the containers were almost empty so didn't look very appetizing the bacon was very well done but I thought that was good as that's my preference but when I started to eat it had a strange taste. In all this time nobody cleared any of the dishes from our very cramped table. On a good note the swimming pool and Jacuzzi were fantastic and the male receptionist were very helpful and friendly.

"Can't complain !!"

4
jenna m, Retford, United Kingdom 04/10/2016

On arrival the staff were all friendly and gave us all information asked for and more. The room was lovely to be fair, well presented, clean, enough space for the two of us. However we was only staying the me night and was not in the room at all really. But I would certainly return to the hotel if needed somewere to stay in southport. It's a very old Victorian building and from the outside looks a bit gritty bit inside is lovely and you get exactly what u pay for

"Excellent location with friendly staff"

4
Dunnington, Alcester, United Kingdom 03/10/2016

We found the staff friendly and helpful bedrooms very clean. Evening meal was excellent value for money. Bar staff very attentive overall we had an enjoyable stay would definitely return. The hotel is quaint and the decor would benefit with an overhaul but with an old building that's expected. Good choice for breakfast and we were not rushed.

"TERRIBLE HOTEL AND RUINED OUR SHORT BREAK!"

1
garethw20162016, Stoke-on-Trent, United Kingdom 03/10/2016

TERRIBLE HOTEL AND RUINED OUR SHORT BREAK! Booked three rooms for the fireworks event on 1 Oct. Breakfast was good. Staff were polite and helpful. Check in easy. Check out a relief! Those are the good points. This hotel is like hells pit – plumbing new depths even satan himself has yet to find. Each room £161 per night including breakfast for a total of £483, we paid over 520 with bar bill etc.. Room 140: Some furniture looking worn but was the best of the three rooms, bright and clean but small and very small bathroom. Room: 138: Terrible décor, stained curtains, stained walls. Window rotten. Wardrobe back broken, bedside cabinet front broken. Sheets were thin and cold at night. Radiators not working. Bathroom dark ( no windows) and hairdryer not working (air, but no heat output and no controls to change any settings). Shower was a struggle to get working – the tap lever had to be really forced to get it to turn / it was seized up. Air vent sounded like a meat grinder and was caked in dust. TV not tuned in properly / kept popping up some retune menu. Looking out of 138 windows: mass of roughly laid out electrical cables across the roof top (no protection for any of them), one cable was going into a metal conduit but that had broken from the wall fitting and dangling loose. An electrical box with its lid on the floor exposing the electrics inside – I was concerned about the safety of the electricals in this hotel from that point on. And it was raining. Room 138 was a twin but the bathroom amenities did not cater for two people. Room 138: lamps by each bed so close to your head you cannot avoid bashing into them. Room 143: OH MY GOD something out of “rising damp” for those that remember the TV programme – tiny box room, unbelievably bad décor, ceiling – was terrible ‘office style' panels all uneven. Bed incredibly hard, like rocks my Aunt described it as. Windows in room and bathroom very high could not close them – room cold until we could figure out the electric panel heater (it has a jammed in power on button so needed messing with to come on). Bathroom toilet handle would not return without force / not working properly. Décor in bathroom shocking brown and orange tiles, cold. Kettle dangerously placed on a tiny shelf which was moulded for a different kettle – meant the kettle was not on a stable platform. Hotel has “rabbit warren” maze of corridors, to be expected in a hotel this size I guess. Décor in halls very dated / clearly painted over old paper and borders looking shabby and untidy. All floors very creaky and seem “weak” underfoot in parts. Lifts tiny (4 people only) and very very slow to respond. Room service ordered