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Heritage Hotel, Golf, Spa and Conference Center, BW Premier, Southbury

4.0/5  - basé sur 531 notations.
522 Heritage Road, 06488-1869, Southbury, United States - Ver el mapa
Heritage Hotel, Golf, Spa and Conference Center, BW Premier - Vista Exterior El Heritage Hotel, Golf, Spa and Conference Center, BW Premier se encuentra en el centro de Southbury. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Heritage Hotel, Golf, Spa and Conference Center, BW Premier Collection es un exclusivo hotel y complejo vacacional de servicio completo con 163 habitaciones situado en las colinas de Connecticut y donde encontrará un genuino ambiente rústico y una moderna gama de servicios e instalaciones. Disfrute de nuestro campo de golf situado junto a un río, de un gimnasio de primer nivel, de un rejuvenecedor balneario, unas bodegas clásicas, un centro de congresos y de exclusivas actividades regionales. Este hotel está situado en Southbury, Connecticut, un enclave considerado como un punto intermedio entre Boston y Manhattan y que se asienta igualmente entre los centros corporativos de Waterbury y Danbury, Connecticut. El recién renovado Riverwalk Athletic Club es un gimnasio de servicio completo abierto a nuestros huéspedes y donde podrá encontrar una gran variedad de opciones de ejercicio y equipamiento de última generación. La piscina cubierta de agua salada permanece abierta durante todo el año para actividades de natación recreativa o clases con instructores. La piscina de agua salada al aire libre abre sus puertas durante los meses de verano y ofrece servicio de comidas y bebidas. En el exterior también encontrará una pista de tenis iluminada. ¿Necesita relajarse y desconectar de todo? El balneario del Heritage Hotel ofrece un amplio abanico de servicios, entre los que se incluyen masajes, manicura, cuidado de la piel, maquillaje y depilación. El campo de golf Pomperaug de 9 hoyos situado junto a nuestras instalaciones ofrece exclusivas ventajas para los huéspedes de nuestro hotel. El centro de congresos cuenta con un total de 21 salas de reuniones de última generación, entre las que se incluyen una sala de juntas ejecutiva con sistema de teleconferencia. El anfiteatro Constitution es otro de nuestros magníficos espacios y cuenta con estaciones de trabajo con tomas de corriente y acceso a Internet. Este hotel forma parte de la IACC, las Asociación Internacional de Centros de Congresos, y es el único espacio exclusivo para congresos y reuniones en un radio de 80 kilómetros. ¿Tiene previsto celebrar su boda? Celebre un evento de inspiración campestre en nuestro impresionante paisaje rural o decántese por la clásica y elegante boda tradicional de Nueva Inglaterra. Nuestro equipo profesional de organización de eventos se encargará de proporcionarle todo lo que pueda necesitar. Nuestro objetivo es proporcionarle un evento realmente inolvidable.

BW Premier Collection

Heritage Hotel, Golf, Spa and Conference Center, BW Premier

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Los puntos fuertes del hotel

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  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 532 huéspedes
NOTA EMITIDA
Excelente
238
Muy bueno
159
Normal
71
Malo
41
Pésimo
23
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
59
De negocios De negocios
104
En familia En familia
201
En pareja En pareja
111
En solitario En solitario
21
NOTAS RESUMEN
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"One more week-long Negotiating Solutions workshop joyfully run at the Heritage"

5
14/11/2018

The week of November 5-9, 2018, my husband and I ran the fifth in a series of Negotiating Solutions workshops at the Heritage Hotel & Conference Center. Thirty-two aviation professionals from all over the US, Canada, and Poland were in the session. It is an intensive, immersion program. It needs to be done at a first-class training facility, one certified by the IACC (the International Association of Conference Centers). The Heritage is certified by the IACC. Our first session was run at Babson's Executive Conference Center - known to everyone in the training field as a first class facility. We have happily run the next five sessions at the Heritage. In sum, we are more satisfied at The Heritage - in part because we matter more to them. For example, the workshop starts at 8 am on a Monday and goes to 1 pm on Friday. At 11 am on the Sunday before the workshop, the top Heritage staff (Director of Sales, Banquets, Conference Services, Front Desk, all met with us in a private conference room to go over every aspect of room reservations, meals (including special dietary requirements), room setups, agenda, tweaking lessons learned from prior sessions, BEOs, etc. Some of them came in specifically on the Sunday to attend the meeting. Then, all week long, they meticulously assured that our room setups are done, done well, and done to a very tight schedule. Garry Heyward, director of conference services, and his staff know the program inside out and continually make sure every element of the schedule is met and met well, that the break stations were welcoming, with a range of snacks from healthy to sinful, and plentiful. Food service was exquisite - not just tasty and plentiful, but beautiful. One benefit is there is very little turnover in the staff, all the way down to the young men who manage the multiple room changes the program requires. They know us and know our needs. I'd like to call out two special people who exemplify why we are so very pleased to continue to work with the Heritage - a young woman named Annie who works to set up and replenish the break stations (and other things), and an older woman named Bruna, who cleans the rooms in the north wing of the hotel. Both of them not only do their jobs with loving care and attention to detail, but both give me heart-felt daily hugs. It is so easy for staff in such roles to be invisible to the guests and not to feel part of something larger than themselves. Both Annie and Bruna (and multiple other people in background roles) exemplify the spirit of the Heritage Hotel and Conference Center. They make us feel not just welcome and taken care of, but cherished. I cannot recommend the Heritage more highly.

"Great Conference center and Amazing Staff"

5
12/11/2018

Might not be the most "state of the art" or newest property around...but if you are looking for a good value and amazingly positive and helpful staff that will work tirelessly to assist you and make you feel at home?? Then this is the place! Conference staff was some of the best I've ever worked with. Rooms are cleaned at and ready in record time and then front desk staff was both professional and personable. The restaurant even made me a plate that wasn't even on the menu! Bartenders were positive and fun!

"Great place to hold your event!"

5
11/11/2018

Along with many outstanding amenities in the hotel, the conference center staff and accommodations were top-notch. Linda and Garry and their staff were wonderful to work with - knowledgeable, friendly, prompt to address any of our needs. The breakout rooms had everything you could ask for, the A/V equipment and staff was top notch, and the food was excellent. The participants were extremely satisfied, and we received many unsolicited compliments, Again, the hotel and conference center were excellent, but it is the Staff that raise the level of the Heritage to "Premier" level. We look forward to holding our event there again next year and in the future.

"No hot water no help"

1
10/11/2018

Stayed overnight and woke up to no hot water in the shower. Clearly the front desk and maintenance did not believe me. 20 min after calling the front desk maintenance showed up offering to check the shower. Check the water temp? I had to leave so no shower. I was offered some extra points but no concern. Will not be staying there again.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for taking the time to review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry about the difficulties you faced with the hot water in your room. I will pass on your comments to the rest of our management team. We hope you will still visit us again and allow us to provide you with a wonderful experience. Warmest Regards, Aylin Destan

"Very Nice and Friendly Staff"

5
06/11/2018

I was with a group of about 30 colleagues for a two night business meeting. The entire staff in particular the sales manager (Ryan) took great care of us and very attentive. The resort went through some major renovations a couple years ago and is clean and comfortable. A nice neighborhood bar in the hotel as cold beer and good wings. A cozy fireplace is nice as well. I planned the meeting and would definitely go back. Thanks to Ryan and his team for helping to make this a successful meeting.

"KSB"

5
06/11/2018

A beautiful spot for any kind of meeting. They really care about the full package: the food, the ambience, the service. This place especially shines in the fall due to its country setting. Fireplaces are going and adding to the warmth of this experience.

"Ok"

3
04/11/2018

I stayed for a week long business trip. Front desk was helpful. Their breakfast was not a great selection. Grabbed a muffin in the morning and left. Comfortable beds. Rooms need updated. There is not enough parking. Location is ok for eateries. Hour and 1/2 away from Hartford Airport.

"great 2 nights away"

5
04/11/2018

We stayed here for 2 nights for a family wedding and I have to say that this was one of the best times we have ever had. The hotel is huge and has many different areas to sit and relax. The bar was fantastic and everyone working there was pleasant and helpful. We had a king room which was over sized than most hotels and best of all it was spotless. I would not hesitate to come back again to take advantage of the gym and pools.

"Light, Bright and Airy Meeting Space"

4
30/10/2018

We recently hosted a conference at this property and the floor ops staff were truly amazing. Linda in Sales is just a pleasure to work with, Garry met all of our needs and exceeded our expectations in the meeting spaces and Annie was pleasant, hard working and accommodating! It was truly a great event thanks to these three!

"Rustic vintage property"

3
30/10/2018

Booked 4 rooms for two nights for my son's wedding weekend. Price was very high for a suburban hotel/resort plus added daily resort fee. Walls were paper thin and our set of rooms with heating issues during the chilly weekend. Rooms had issues with floor lamps turning on and off when we sat on the bed. Hotel is in need of major refresh. Think late 1980's decor and carpet. Customer service was just okay at check in.Self service luggage carts and crowded parking. Some of our party was able to use pool and hot tub but hours were limited to 930pm.

"Family Getaway"

5
23/10/2018

Our family had an amazing time at the Heritage Hotel this past weekend! We took a quick New England getaway and this was the perfect destination! I was able to take a little mommy time and enjoy the on-site Spa! My massage and facial were incredible! My family and I loved touring the hotel grounds and we were even able to see a wedding taking place. There was a beautiful vineyard to walk through and awesome gardens. The sceary at the hotel is stunning ... perfect for New England! We had dinner at the Tavern. The food was excellent! We even got to spend some time in the indoor pool since the weather was too cold and not in season for the outdoor pool. I was not able to use the athletic club and fitness facility.. but if I had more time I would have loved to! I will definitely stay there again!

"Hidden Gem !"

5
23/10/2018

I found this hidden hotel when traveling in Connecticut for business. It's tucked away in its own community. The hotel is lovely with a heated indoor pool and gym. The grounds are on a golf course and are beautiful. Newly upgraded rooms are great. On premise restaurant which I have not tried yet. I stay here once a month for business. Definitely worth the travel to find it.

"No Rental car, Heritage Hotel to the rescue "

4
07/10/2018

Called last minute and the the hotel was very accommodating without price gouging. This hotel is huge. Golf course, banquet rooms, full on bar / restaurant on property. I wouldn't say it's a new Hotel but the property is very clean, front desk staff is friendly and prompt with check in process. The Tavern resturant is locates just off the main lobby with full bar service as well as table service. Rooms are spacious, clean and quiet. It's my first time staying here and have no reason to say not give it a try. Enjoy!!

"Excellent facility and staff."

5
06/10/2018

Excellent staff and location.The location is excellent.All the staff was caring and cordial.Will return soon.Well appointed room and clean.The grounds are very manicured.Allison and John in the restaurant and lounge went out of their way to accomodate.

"Old World Charm"

5
28/09/2018

This hotel manages to capture old world charm while still providing up to date amenities. The service is stellar, the rooms are nice size, and the grounds are well maintained. Definitely recommending this hotel if you're in the area.

"Has so much potential but needs work"

3
12/09/2018

Let me start off by saying the amenities for this hotel are above average! There's both an indoor and outdoor pool, a huge gym, games room, fireplaces, etc! However, that's where the positive part of the review ends. I booked this hotel, since I was getting married in the area and had a room block for many of my guests. I booked a suite since 1, it was my wedding night, and 2, the bridal party needed space to get ready in the morning. The total for 2 nights was over $600! The only difference between the suite and the regular rooms is a mini fridge and a living room space, that adds just slightly more room. The rooms themselves are extremely dated and the entire hotel has a very musty smell to it. It's also very dark in the rooms and the walls/floors are paper thin and I got very little sleep. This was definitely not a $300/night stay! The main areas are so lovely but the rooms themselves need serious work. I would also like to say that it would've been nice for them to not charge us for our wedding night, considering how much business we brought them through our room block. Needless to say, unless they go through an entire renovation, I will not return.

"Last Resort"

2
10/09/2018

We thought we were staying at a resort but the joke was on us.The hotel is a disaster. This place should have been renovated at least 20 years ago. The rooms are musty, bedding is uncomfortable (especially the pillows), bathrooms are small and you hear everything in the hallway. Even the teenage boys complained about it! Needless to say we will not be back. The only resort aspect of Heritage was the fact the lounge was open until late so we could get a drink. The bartenders were friendly and easy going. Breakfast in the morning was disappointing. Thankfully we had plans for the day that did not include the hotel so we decided to check out and take our chances on finding another 2 rooms for that night. Hotel didn't even question why we were checking out early.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for taking the time to review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have passed on your comments to the rest of the team regarding the issues with your room. Thank you for your kind words regarding our staff, they will be happy to hear them. We hope you will visit us again and allow us to provide you with a wonderful experience. Warmest Regards, Aylin Destan

"Great renovations"

4
01/08/2018

We recently stayed at the Heritage Hotel for a friend's wedding. They've really made some great improvements to the property with the recent renovations. We were at this property about 3 years ago for another wedding and I hardly recognized the facility. There is an entire new wing of guest rooms and a beautiful indoor and outdoor pool area. The fitness area is better equipped than the gym I pay a membership to attend. It is not what you expect at a hotel. We were very pleased with the improvements to the property.

"Good hotel with great gym and pool,, forget the golf"

4
01/08/2018

Stayed here for a nearby wedding, much better than the chain hotels in the area. Room was nicely done, recent renovation I believe. Used the gym which is also a publ;ic fitness center but no one was there, nice equipment. Pool, however, was packed, mostly travellers probably all there for weddings. Had dinner in the bar and it was excellent and reasonable, decent beer selection, even a piano player, although he was too young to know many songs. In the morning went to the nearby cafe and it was great! Grabbed some lunch food too. Excellent and cheap. Downside was the golf next door. A nine hole layout that was in the worst condition I've seen all year. Horrible upkeep

"Wasn't all I hoped for"

3
30/07/2018

Booked a 2 night stay here for 3 main reasons. 1. Had a hot tub 2. Had indoor / outdoor pools 3. Was close to Quassy park I arrived late. About 8pm. The front clerk woman was on the phone. I get that but I would have liked her to at least look up at me, give me some eye contact or a head nod. This still didn't happen even after her continuing to be on the phone for roughly 10minutes. Very frustrating! When I entered it wasn't very obvious how to get around and find anything. Had to ask the front clerk how to get to the pool, gym, breakfast. Usually places have a signs or map in the room of the lay out. This place does not. That night I went to go straight to the hot tub steam room and sauna. Was so exited to have all 3 in one hotel! Get into the indoor pool area and spot the hot tub. It's so nice and large ! Go to dip my toe in and that's when I notice it's not even full ?? At that point there were no signs up indicating this though the next day there was one on the door and one near the hot tub. I went to the sauna and steam room but they were just ok. Neither one as hot or steamy as I'd like. Figured I'd just go back to my room and take a nice hot bath. Nope! Just a shower stall No tub ! So very unhappy.i knew I was going to have a stressful trip and really wanted the relaxation. Next morning I go to grab some coffee from near the front desk. They were out. Hey it was 9:45 am figured everyone else was up before me, no worries. Told the front desk person and she said she would take care of it. I asked. Where I could get food and coffee she indicated where to go. Off I went. Walked in and it was a buffet. Nothing major. I've seen larger Buffett's at Spring Hill Suites Marriotts but I went and got my coffee and scrambled eggs and sat down. After about 5 minutes from sitting down was when I saw there was staff. No one came near me or said anything. A while after being finished a server finally came over and asked if I had a ticket? Nope. Did I get breakfast included with my stay? I don't really know did I ? She asked me my room number and never came back. Figured I was good. Went to go head out but swung back by the front to get another cup of coffee. 40 minutes later and still no coffee! But the way it was the same thing the following morning but that was at 6:45 am. Another guest was patiently sitting waiting for the front desk clerk she informed to get it refilled and that was 15 minutes prior. The pools were good and over all the hotel was nice. I'd say on the scale of a 3 star hotel definitely not 5 star or resort quality. By the way I got charged $15 for my 2 scrambled eggs and coffee from the cheap buffet. I will say it's nice to have ping pong tables pool table and air hockey. They also have a mini arcade that has about 3 video games. Two of which ate my money. Between the service, broken hot tub and no bath tub add on top of that resort fees and charges for buffet I wouldn't stay here again. I can go to a Fairfield Inn, town suites or SpringHill suites and get just as much probably more for less money!

"Great place for a weekend visit"

4
29/07/2018

We come up here very often, over six times a year. The rooms are nice, and the place has been redone. The outdoor pool is great and they have an unbelievable fitness center. There's also an indoor pool. This is not to say that there isn't room for improvements. I'd prefer that the bathrooms have shower stalls rather than tubs. The people who work at the front desk are spectacular. I've worked with Megan many times and she makes me feel welcome and is always accommodating.

"30 Rooms and No Issues"

4
22/07/2018

We recently booked 30 rooms for a family wedding. The reception was not at Hetitage but all of our out of town guests stayed there and we had the rehearsal dinner and breakfast there the day after the wedding. The facility is great and reasonably priced. Rustic setting with pool, fitness center, restaurants, golf and tennis. We heard no majior complaints from our guests and all had a great time when using facilities. We even had a great time in the lounge where many of us went after the wedding. The only recommendation I would make is that some of the carpet needs replacing throughout the facility. It is past the point really of just maintenance. My wife and I plan to come bsck for an overnight purely to enjoy the wide range of facilities they have.

"Relaxing weekend getaway"

5
15/07/2018

I stayed here with a couple friends for a quick weekend getaway. The hotel staff is so warm and friendly, and they had a food and drink sampling in the lobby when we arrived which was fun! Our room was very clean and had a nice view overlooking the outdoor pool. Dinner at the Tavern was delicious and the service was excellent. The gym is huge and has lots of new equipment as well as lots of space to work out. You can easily stay here and not even have to leave for anything, as there's so many things to do! I also went to the spa and had the flowers body exfoliation which was so amazing and relaxing! Although I stayed here with friends, this is also a great place for families as there are arcade games, foosball and ping pong tables throughout the hotel. The outdoor pool is huge so it didn't feel crowded even when there were a lot of people there. We also checked out the Southford Falls State Park to go hiking and see the waterfalls, which is just 10 minutes from the hotel.

"Relaxing Girls Night Out"

5
14/07/2018

I recently visited the Heritage Hotel with a group of friends for a relaxing girls night. From the moment we walked into the hotel the staff were very welcoming and helpful. They saved me when I forgot my razor. Our room was extremely clean and spacious. I loved the size of the bathroom! The dinner at the Tavern was delicious. I definitely recommend the buffalo chicken sliders and nachos! My friend and I did an early morning workout and I was shocked at how much equipment they have, way better than any other hotel I have ever been to. I got a great workout using the Expresso bike, taking a 4.5 mile virtual reality ride through a redwood forest. After the workout we enjoyed room service, which was a huge portion of food that I couldn't even finish. The stay ended with a few hours by the pool, sunbathing and enjoying a raspberry daiquiri from the poolside bar. I would recommend this hotel to everyone and my only wish is that my friends and I could have stayed another night, but the hotel was all booked ??.

"Nice Property"

3
09/07/2018

We stayed at the Heritage for a family wedding in July. The rooms were neat, modern and clean. Lighting is very poor such that I was unable to apply makeup. Very noisy with people yelling obcentities in the hallway at all hours. I was waken by housekeeping early in the morning. They entered our room without knocking and when they noticed we were there, slammed the door and ran. Room service took almost 2 hrs to receive and food was cold and items missing when it finally arrived. Not very professional. If you are in the area, and need to stay locally, it probably is the best in the area however would not choose to come had it not been for the wedding.

"Good location but needs upgrading"

3
07/07/2018

We stayed at the Heritage over the fourth of July attending a family gathering in Southbury. The positives about the hotel - very welcoming and pleasant staff, immaculately clean facility. The negatives - our room 367, which is an accessible room but was given to us because the hotel was fully booked even though we do not have disabilities, desperately needs upgrading. The bed was lumpy and sagged in the middle, time for a new mattress. The bathroom door stuck and it took some effort to open and close. The faucet in the sink is loose and may at some point come off creating a flooding situation. The entrance door is opposite the bed and the bright lighting in the hall intruded into the room around the perimeter of the door. Breakfasts are overpriced and not of particularly good quality. After the first morning we went across the street to Friendly's, much better quality at one-fourth the cost. The $5 charge for a "resort fee" is ridiculous for guests only using their room. We probably will not stay at this hotel when we next visit our family in Southbury.

"Oasis in the Woods"

5
05/07/2018

My friends and I stayed at the Heritage Hotel on a recent Friday night. We thoroughly enjoyed the pool, our dinner at the Tavern, and all of the amenities the hotel has to offer. The staff was wonderful. Special thanks for the bartenders at the pool bar who stayed later than I'm sure they wanted to while we enjoyed happy hour. The staff was very accommodating, our rooms were neat and clean, and the location was ideal. There's so much to do in this area.

"Weekend workshops hosted here for many years"

5
29/06/2018

We have been hosting weekend workshops for years and have had great experiences with the attentive, pleasant staff, everything from scheduling the event, checking in during the event, and after wards. A big thank you to Ryan Griffen for always responding promptly and pleasantly and helping things run smoothly. We use a conference room from 9-6 on Saturdays and Sundays for a Getting Over Stage Fright workshop and have a continental breakfast available. Annie is especially attentive. The staff checks in frequently and pleasantly and the front desk is also very helpful and accommodating as well.

"Nice renovation makes this an excellent choice for family stays"

5
29/06/2018

The hotel underwent an extensive renovation several years ago and is now part of the Best Western group. The largest suite--a bedroom with a king-size bed, walk-in closet, and sitting room with pull-out sofa suited my family of five just right. The only thing missing was a mini fridge but one soon arrived when I asked for one at the front desk. I will book family and friends into the hotel again.

"Super accommodating for our Family Reunion"

5
28/06/2018

This past weekend we had a family reunion at the Heritage House hotel? in Southbury?. I would like to commend your staff on their pleasantness, eagerness to please, and overall attentiveness. Upon arrival to our assigned? conference? room, the Jefferson Room, we were not thrilled with the lay out of the tables, or the colour of the table linen. Without blinking an eye, the conference staff rearranged the space to our liking, swapping out the linens and chairs until we were pleased. This pleasant attitude and accommodating spirit was reflected in every employee we interacted with, front desk, maintenance, engineering, etc! ?We were impressed with all aspects of our stay, the cleanliness and comfort of the rooms, the ?well tended grounds but most especially with the staff! ?We will certainly recommend your facility to our friends.

"Great Stay"

5
27/06/2018

I stayed at the hotel for one night coming through on business. It was a great decision! The staff is extremely friendly and helpful. The rooms are comfortable, clean and well appointed. I did not have time to enjoy the spa but it looks lovely. I hope to return and experience a service. We had dinner which was tasty and even played trivia...so fun. You must try the s'mores skillet. So good! This is a great hotel for both business and leisure travelers. I highly recommend it!

"Wedding at Heritage Hotel 6/2/18"

5
07/06/2018

WOW! What an incredibly beautiful, special day we had! Everything was perfect. From the beginning Jennifer G in catering could not have been more helpful, accommodating and responsive to me. She offered suggestions when I was unsure. Planning a wedding is very stressful but with Jennifer's help, reassurance and calm, easy manner it was a breeze. On the day of the wedding, Jennifer B made sure the day went smoothly and met all of my needs. She was never far away and took care of everything. To top it all off the food was DELICIOUS and the wait staff and bartenders worked hard to make sure everyone had what they needed. Several guests commented about how great the food was. The manager in The Tavern, I think his name is John, went above and beyond to make sure we had everything we wanted. I also heard several, “Best, most fun wedding ever!” I would highly recommend having a wedding at the Heritage Hotel and working with Jennifer G and the rest of the staff.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you so much for your kind review of the Heritage and our team! We are so glad you had such a wonderful time with us for such a momentous occasion in your life. We are so happy to know that we were able to make your wedding such a fun and carefree evening. I will pass on your kind words to both Jennifers, John, and the rest of our team. We hope to have you back again soon, maybe for a newlywed getaway! Warmest Regards, Aylin Destan

"Nice"

3
06/06/2018

We recently stayed two nights in a standard king room. Overall it's an average hotel, clean and comfortable. Pros: The rooms were clean and had the basics. The pools, spa and fitness center are very nice, and the location is good. Cons: The hotel is older and the rooms are a bit dated, the beds are hard, and the restaurant is expensive for average food. It's hard to recommend this hotel when the area has beautiful and quaint B&Bs, but if you need a hotel then you will find a clean and no frills stay at the Heritage.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! Warm Regards, Aylin Destan

"Very Nice But Probably Not Up To Code"

4
06/06/2018

I stayed at the Heritage Hotel over Memorial Day Weekend with a number of family members there to attend a graduation in nearby Washington, CT. Shortly after check in, the power went out, not once, but I believe 3 times. While not the fault of the hotel that the power went out for nearly 5 hours, those of us who had to find our way around the darkened hallways and stairwells had quite the experience. Clearly many of the Exit signs were not working as well as some of the emergency backup lighting throughout the hotel. While trying to navigate the pitch black stairwell to get to the second floor, I ran into a concrete wall, hitting my head, Ouch! That evening after the power had come back on, I asked the front desk clerk about breakfast the next morning. When I asked if it were complimentary, she seemed to think it would be for guests who had checked in before the hotel went dark. That turned out to not be the case the next morning. Then when I checked out about 6:30 AM the following day, I asked if there was any coffee available in the lobby and was told it is generally "brought up" about 7AM. Needless to say I had to be on my way, so left without so much as a cup of coffee.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for taking the time to review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the very unfortunate power issue we had that evening. I will pass on all this information to our engineering team to ensure we are up to par in all we need for guest safety. Your safety and well being is our top priority when you are staying on property. I hope that you will consider staying with us again so that we can have another chance to provide you with a wonderful experience. Warm Regards, Aylin Destan

"Thank you for your incredible hospitality"

5
01/06/2018

I wanted to send a special thanks to the office manager Aylin Destan and the entire Heritage Hotel staff. On May 15th, our town of Southbury experienced a severe storm and tornado. I work from home full-time and found myself without both power and internet making working impossible. The Heritage Hotel, although impacted by the same storm, was running on a generator and was able to provide me a safe and welcoming temporary workspace during a very difficult time. As other have mentions, the Heritage Hotel was there for me and others in our community in our time of need. Please provide these good folks with your business and I will surely do so again. Thank you again!!

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you so much for your kind words, they are truly appreciated. I'm happy I was able to be of assistance in any way and I look forward to having you back with us, hopefully not under the same circumstances. I will pass on your wonderful review to the rest of our team as well. Thank you again, wishing you all the best! Warmest Regards, Aylin Destan

"Great resort property and even better staff!"

5
30/05/2018

This is such a wonderful property for all types of travelers! Spacious rooms with great views, abundant amenities such as 2 pools, a spa and pool bar. Tavern is great for food and drinks. The staff make this property even better, Beth Benson the Front Office Manager, all the desk staff Aylin, Megan, Gian, Jill and Valmira. Ryan and John at the Tavern and Illianis at breakfast. Definitely worth a trip!

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you so much for your kind review of the Heritage and our team! We are so glad you had such a wonderful time with us and we cannot wait to have you back again! I will be sure to pass on all your kind words to the rest of our staff. Warmest Regards, Aylin Destan

"Unfair and deceptive billing"

1
28/05/2018

The hotel charged me for two extra nights without notifying me. It took multiple calls to resolve. They did not offer compensation for the billing error when requested. When asked if they also overcharged another guest for a second room which I prepaid, they assured me they did not. It turns out they did bill the other guest on their card as well. They also assured me that there's nothing they will do for the inconvenience of the mistake.

Elizabeth B, Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for your input. We never intentionally try to deceive any of our guests, we sincerely apologize for any billing errors that may have occurred. I am happy that we were able to resolve these issues with you directly.

"GREAT Customer Service during time of need!!!"

5
17/05/2018

In an rather unprecedented weather incident on Tuesday afternoon, May 15th, Southbury, CT and the surrounding areas were hit with a now confirmed EF-1 Tornado. The damage to the surrounding communities is truly like nothing that we have seen - if ever. Widespread power outages and severe damage to many surrounding roads have made travel in and around town very tricky, if not impossible in some spots. In any case, I had two experiences this week which show the absolutely GREAT customer service this hotel showed to our community! When it mattered most, the Heritage Hotel opened its doors to those in need and did so without blinking an eye. As I work locally, I made a very unfortunate decision to leave my job right at 5 pm - just as this major storm hit. There was blinding rain, debris flying just about everywhere, huge trees falling into the Main Street, hail the size of golf balls, and winds upwards of 100 miles per hour. I pulled into a local parking lot to ride this out...thankfully I did. After it started to subside, I went to my Manager and coworker who never made it out of our building complex. We drove around and ultimately were able to make our way to the Heritage Hotel. Once there, with no power, we went to the Bar/Restaurant who had put out sandwiches and chips, and fruit for those of us who were stranded. The bar staff could not have been nicer and the hotel was ready and willing to accommodate us with a room. Fortunately, my husband was able to make his way to me, and we were able to get to our home about 1.5 miles away. Well, today, after 2 days of no power, I used the last bit of hot water in our hot water heaters tank to take a shower. With a wet head, I decided to go to the hotel to see if they would allow me to pay a daily rate to go to the Gym area/Ladies locker room to blow dry my hair. They were so very gracious and said that I did not need to pay anything - they would happily allow me to use their facilities - and told me come back if I needed a shower the next day. In a time of need, this hotel did the right thing for the local community and the kindness, and great customer service will not soon be forgotten. A+, A+ A+....please support this wonderful establishment! Thank you to Jennifer, and Beth!!

Elizabeth B, Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for your wonderful remarks. I am glad we were able to support you and the community during those extraordinary circumstances. We look forward to welcoming you back soon.

"Best facial that I ever had!"

5
11/05/2018

I have had many facials over the years, but this facial was a facial experience!! From aromatherapy, head, neck, shoulder, arm and hand massages, to an amazing foot massage, this is not your typical facial. Alexis was truly spectacular and crafted the facial superbly to meet my needs. Her light touch was soothing, and my face was truly glowing when I left. Thank you Alexis! You are a wonderful new addition to the Heritage Spa!

Elizabeth B, Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for the kind review. I will pass the compliments to Alexis and we look forward to seeing you again soon.

"Sorry I chose this hotel"

2
07/05/2018

I chose this hotel for the indoor pool to treat my 9 year old grandson for a night out during his spring break. What a mistake!!! The health club members and male staff employee treated us like we were intruders, not guests. The pool and exercise area is really only for adults, kids are not welcomed at this hotel!

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for taking the time to review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and that you and your family were ever made to feel unwelcome. I hope that you will consider staying with us again so that we can have another chance to provide you with a wonderful experience. Warm Regards, Aylin Destan

"Exceeded my expectations, will definitely return for business and/or pleasure"

5
02/05/2018

The facilities and staff exceeded my expectations! Plenty of parking & rooms, indoor & outdoor pools, hot tub, large gym with plenty of equipment options, spa, billiards, arcade, 2 restaurants, bar, vending machines, tourism info, corporate meeting rooms and plenty of lounge areas where you can have a private conversation. I stayed 2 nights recently (Wed/Thurs) as part of a large party. The hotel staff assigned us rooms near each other, making it easy to meet up. There were 3 weddings taking place on Friday night. Timberlands Restaurant which serves a great breakfast buffet until 10am was decorated for the wedding reception - it was beautiful - it's on a lower level so you can look down into the room. The French onion soup from The Tavern restaurant was delicious and it was delivered to the desk I worked from during the day, when I connected my laptop to their free WiFi access. General Manager, David Rijos noticed I was working from their lobby for a while, asked if I need anything and even stopped by later with a box of Cracker Jacks. The service at this hotel is amazing. Within walking distance, there is a Friendly's and local deli. Hotel is great for couples, families and the reception desk said pets are allowed for a $50 fee. I live in CT and I can easily see myself returning for a relaxing get away weekend.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you so much for your kind review of the Heritage and our team! We are so glad you had such a wonderful time with us and we cannot wait to have you back again! I will be sure to pass on all your kind words to the rest of our staff. Warmest Regards, Aylin Destan

"efficient check in, clean rooms, pool, and exercise area"

5
27/04/2018

snacks available via machines but not on all floors. soda and water available via machines. Rooms were well cleaned and comfortable. local area provided a family friendly restaurant adjacent to the parking lot and other shops as well.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for your kind review of the Heritage! We are so glad you enjoyed your stay with us! I will pass on your comments to our food & beverage department regarding the snack machines and your compliments to our housekeeping department. Thank you again for taking the time to review our property. We appreciate your loyalty and cannot wait to have you back with us! Warm Regards, Aylin Destan

"I won't be back. "

2
14/04/2018

So at least it was clean. Otherwise... The front desk was either befuddled or absent, the hallways smelled of must and regret, and the room had a sewage smell baked in that couldn't be removed even with an open window. The two stars are solely for cleanliness.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for taking the time to review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 203-264-8200. Warm Regards, Aylin Destan

"Great setting, perfect getaway!"

5
13/04/2018

I've stayed here multiple times now for work trips and now I'm bringing my family. The location is very convenient to NYC and it's set in a very quiet and beautiful area with a river running between the resort and the golf course. With an indoor and outdoor pool with food and beverage service it's a great place to relax and let the kids have fun. The Tavern is the onsite bar that has a pool table and a real fireplace. Once it warms up the golf course looks like fun. It's really a great place for business and families.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for your kind review of the Heritage and the Tavern! We are so glad you find it such a fun and relaxing place. I'll pass your compliments on to the team. We look forward to seeing you and your family again soon! Warm Regards, Aylin

"Fine for a one night stay"

3
12/04/2018

Stayed for business trip. The hotel and rooms could use some updating and fresh paint. The lobby and bar were nice. When I tried to turn in the TV it didn't work, maintenance came up and it took about 5 minutes to fix.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! Warm Regards, Aylin Destan

"It's really more like 3.5 stars..."

3
20/03/2018

Except that the details is where they lose me just a little bit. Overall nice place though. I stayed here 4 nights for a conference recently. I travel a lot for work and have to come to expect certain level of amenities & service perks. Here is my take on the good and the wish list: GOOD: Clean, comfortable overall & rooms. Quiet - I can't believe there were 200+ guests, I didn't see or hear any of them. Slept very well. Inviting, warm, cozy overall for such a big place. We were here in Winter, but the grounds look pretty amazing in nice weather. The main fitness center was very good. Like a small gym you would pay money for. Thumbs up. Staff overall seemed well trained, friendly, and warm. Dinner menu decent. And tavern is fun. Breakfast bar attendant got me gluten free toast every morning. She was great. The WISHLIST: Details! It's the details that make a huge difference to someone who travels away from home a lot. Coffee & Tea selection seemed oddly out of date. And it was put out and taken away at random times. It's so easy to get great selection of black teas. They had one. And it was stale. And then way too many herbal & decaf teas, which no one drinks. Haha. We want caffeine! It's very simple to please tea drinkers: Earl Grey, English Breakfast, plain Green. We also want it at every conference break. That's it. Nuff said. I wish breakfast was served every day, and in dining room with full menu with wait staff. I was kind of bummed to come down first morning with no coat on or wallet to find out I had to walk to Friendly's to get a hot breakfast. So I turned around and went up to my room and ordered room service. Not fun. They have the dining room, they have the food...it's really nice to be served breakfast and sit with other people (even strangers!) when you are away from home and on the job. I did the breakfast bar the other mornings, but the eggs were institutional tasting etc. And same comment on the tea - stale, one option. Our room needed towel hooks like crazy. Strange - not one to be had or seen in the entire bathroom. Huh? The rooms seem like an afterthought. The beds were comfy, but the flow of our room was just odd. Closet right next to bathroom pocket door; chair but no table, desk humorously small, huge space between door & room area that no one could use...just needs some re-thinking overall. Overall I would recommend this place. It's very inviting and approachable. Just wish they would smooth out the rough edges here and there and then I would give it 4 stars.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you very much for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. We're so happy to hear that you enjoyed your stay with us, and we would like to apologize for not meeting your expectations in regards to breakfast and different room amenities. We will take all your recommendations into full consideration and I will pass them on to the rest of our team to better improve our services and ensure future guest satisfaction. If I can be of assistance in the future, please don't hesitate to contact me at 203-264-8200. Thank you again for taking the time to review our property. We appreciate your loyalty to our brand. Warm Regards, Aylin Destan

"Great road trip get away"

5
06/03/2018

My sister and I drove from Westchester, NY. We wanted a last minute get away from Westchester and NYC. Stayed Friday afternoon to Saturday morning. We got facials and massage at the Spa on Friday afternoon. Afterwards, we hiked a bit in the area. Had dinner at The Tavern, we both had the delicious Veggie Sliders with yuka fries (must-try). John at The Tavern was very attentive and service was great. Saturday morning we ordered room service and then went to the indoor pool before check out! We'd like to come back with a couple more friends for a girls get away weekend.

Aylin D, Assistant Front Office Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this review
Thank you for reviewing your recent stay at our property. Your business is very important to us and we value your feedback. We're so pleased to hear you had such a wonderful time with us. I will make sure to pass on your compliments to John and the food & beverage team, as well as our spa director Khim. We hope you will come back and see us again soon, along with your friends! Thank you! Warm Regards, Aylin Destan

"Great Local Family Get-Away"

5
06/03/2018

This past weekend my family and I went to The Heritage Hotel, and we had a great experience. My husband and I drove from NY with our two kids (age 2 & 4). It was snowing outside, but was still a very short drive (only about 1.5 hours). We met up with my in-laws coming from CT so it was a perfect mid-way spot. Upon arrival, my kids had to explore the hotel (of course) - one of their favorite spots was the game room, complete with ping pong & air hockey! Shortly after checking into our room, I left the kids with my husband to go swim in the heated in-door pool (they were super excited), while I went directly to the Spa to get a much-needed massage. ?? My masseuse Tina was AMAZING. Afterwards, I met up with my kids, husband and in-laws at The Tavern Restaurant in the hotel. The food was great. The kids loved their mac-n-cheese, and we loved the nachos. ?? The restaurant staff was super friendly, (especially John). They even wrote the kids' initials on their chocolate chip cookies for dessert! (which were AMAZING, by the way). ?? After a long day, we were ready to head back to our room for the evening. We had an adjoining room with my in-laws, so after putting the kids to bed we were still able to hang out a bit, just us grown-ups. ?? The next day we went swimming again (Jacuzzi for the win) and then hit up Panera on our way out, before heading home. We can't wait for our next trip to The Heritage! Thanks for your hospitality!

"Wonderful Stay During a Business Trip"

5
06/03/2018

I recently came to the Heritage for a business trip, and the entire experience was great. Absolutely great value for the low cost, with an easy commute from NY. The rooms were nice and clean, and the service was amazing. The Tavern had really delicious food and the conference rooms were beautiful. I really loved that the rooms had plenty of natural light and life (which is great, especially during long meetings). The convention services manager, Gary, was very accommodating and made everything a breeze. The Health Club had everything, and I took a great pilates class with Sue. An overall wonderful trip, there's something for everyone!

"Had a business meeting during the week and brought my family for the weekend"

5
05/03/2018

My meeting was held in the Alfred Weissman room. Very modern and Gary the convention services manager made everything really easy. The meeting was on Thursday and Friday and my family droive up from NYC and my parents met us from Hartford. We had dinner in the Tavern Friday night, played ping pong until almost 11:00. The next day we went swimming in the indoor pool and my wife got a massage. Overall it is a really close to NYC getaway and great bang for your buck family getaway.

"Obnoxious group of kids!"

2
23/02/2018

We recently stayed over Presidents' Day weekend and loved the room and hotel. Pool was great and nice brunch. However, there were a group of about 45 pre teen girls with 4 chaperones on an overnight trip. The adults didn't watch the kids at all, and they ran wild through the hotel. The pool was out of control with them screaming and jumping. Manager on duty came and talked to chaperones, and they still didn't care! the kids were running around in the lobby and through the halls. They would tap on your door, giggle and run. This went on until about 1:30 am. My 6 year old couldn't fall asleep because of this! Plus the fact that it is unnerving to hear a tap at your door in the night. There was very little adult supervision. I complained when checking out, but was told sorry by the front desk clerk and she said how they got so many complaints regarding the group. Very disappointed in the hotel and how they handled the situation. They never even said here's a voucher for breakfast or a discount off your next stay. Rooms should of never been rented to all those kids with only four chaperones- Completely chaotic!

"Ok but not impressed"

3
27/01/2018

We stayed here for a Conference and it was ok. It seemed old. The rooms were clean enough although I did find long dark hairs on the bath mat and in the tub. The conference room was good. The food was ok—I think chicken was at every meal. And it was dry. We had to share the dining space with another group for two meals. That was just weird. And at one meal they ran out of one meat on the buffet which was replaced with ...yup, chicken. Like i said, it was ok but not impressed.

Terry P, Manager at Heritage Hotel, responded to this review
I apologize for the situation you discovered in your guest room, and we appreciate you bringing it to our attention. I have spoken with the team as to address these issues. Please feel free to contact me at [email protected]

"Worst hotel I've ever"

1
25/01/2018

My company used this hotel to provide us accommodation for 6 months project and the experience was awful. Let me start of by saying that there's no fridge and no microwave. their supply is limited so you basically have to compete in order to get them. I have been using many hotels in the past and I've never encounter this issue. Another issue is the construction noise. it seems that during my six months staying they were doing construction. It is was a nightmare hearing all the banging all the time All in all, I will not recommend this hotel not even to my worst enemy

"Nice but Loud"

3
22/01/2018

This is a nice hotel, one of the only options in the area. The walls in the hotel are paper thin and one can hear any and all noises. The room is a basic hotel room, with very small bathrooms. Rooms were clean, staff very friendly, food good.

Terry P, other at Heritage Hotel, responded to this review
Thank you for your kind review, and we do apologize for the noise levels during your stay. If you find yourself in our area again we hope that you will choose to stay with us, please feel free to contact us at [email protected] Warm regards, Jeffrey

"I'm sure this place was great at one time"

3
22/01/2018

Located on a beautiful property but severely outdated. I will say the beds are very comfortable and they've done their best to bandaid the place and it would take a huge wallet to update. Overall the stay was ok, food is okay, I will say the gym is top notch. I rarely get back to the east so I really have nothing to compare this to other than the Courtyard in Waterbury, I'd gladly stay at the Heritage over anything in Waterbury. This place is good for families as it's very quiet. Just not my cup of tea.

"Hidden gem"

4
26/12/2017

This is a nice large hotel a few miles from I-84, and there are no other lodging options in the area. The rooms are a good size, especially on the 3rd floor which has vaulted ceilings. Also, the views of the river and golf course are nice on the back side of the building. The lobby and gym/pool area are clean and impressive. I would recommend this hotel and will return in the future.

Terry M, Manager at Heritage Hotel, responded to this review
Thank you for your kind review of the Heritage Hotel. I'm glad you got to enjoy the health club and pool! Thanks again, and I hope we see you again in the New Year! Warm regards, Terry

"Relax, recharge, rejuvenate-repeat!"

5
12/12/2017

My sister and I spent a day and a half being pampered pre Christmas. We booked the Spa Bliss package which included a choice of 3 treatments at the well appointed spa onsite. The spa team is exceptional, from the pre booking questions with Kathy, predicting needs, personal attention from Khim and wonderful treatments from Shannon. We thoroughly enjoyed our spa time, then spent some time in the gym and returned to our rooms to complimentary wine and strawberries- delish! We left the hotel for dinner in Southbury and spent an enjoyable evening in front of the huge lobby fireplace swapping stories. Breakfast the next morning was included and again delicious, we dined after an early morning swim in the indoor saltwater pool and hot tub dip. We met up again with Khim at breakfast and she again made us feel like old friends, we loved our stay, will be back and highly recommend.

Terry M, Manager at Heritage Hotel, responded to this review
Thank you for your kind review. It sounds like the two of you had a lovely time together here, particularly at the spa and in the pool. We love having the fireplaces lit all winter –I'm glad you were able to enjoy that time. Please think of us the next time you need a getaway. Warm regards, Terry

"Fabulous Break for Sisters"

5
12/12/2017

My sister and I had a fabulous spa break at the Heritage during my visit from Ireland. My facial, and manicure were just great and I felt totally relaxed. Many thanks to Khim and Shannon for thinking of everything and making it such a personalized and memorable experience. I cannot wait to return on my next visit to Connecticut.

Terry M, Manager at Heritage Hotel, responded to this review
Thank you for your lovely review of the Heritage Hotel. I am so glad you and your sister had the chance to enjoy the spa. I hope you will visit us again the next time you are visiting! Warm regards, Terry

"Less than ideal experience."

2
15/11/2017

My boyfriend and I spent two nights at the Heritage for a friend's wedding. After a long day, we went to get into bed and when I pulled back the sheets there was what can only be described as a bloody booger on the sheet. I called the front desk, they were less than thrilled at the 930pm phone call and made that pretty obvious on the phone. It took over an hour before the housekeeper responded to change the sheets. When she arrived she told me she had been given the incorrect room number. Other than that issue, the room was large enough and bathroom clean. No refrigerator in the room we booked. The amenities used for the wedding we attend were beautiful and the food was good. The bar onsite is quite pricey ($10 for a simple vodka and cranberry) the staff there was relatively friendly. If given the option to book here again, I think I would look elsewhere.

Terry M, Manager at Heritage Hotel, responded to this review
I apologize for the situation you discovered in your guest room. That is not the level of service we expect to offer to our guests. I have shared your comments with the team so they can be reviewed. Please contact me at terry.macary at heritagesouthbury.com so we can discuss this matter further. Warm regards, Terry

"Weekend stay for special event"

4
13/11/2017

We had a large family gathering at the hotel to celebrate a 100th birthday. The hotel worked out perfectly for all ages. There was plenty to do for younger children, teens and the adults used the gym liberally. Our buffet breakfasts were excellent and the special dinner prepared for us was very, very good. Everyone loved it. There was some mix up with regard to the bar service in our party room but the hotel was able to satisfy our group in how it was handled. We loved the 3 wood burning fireplaces as it was an unusually cold weekend. There was a leak into our shower from the shower above and this was unfortunate as the rooms were nicely updated and the bed comfortable. For this reason alone our rating is not 5 star. Parents of older children thought it would be nice if their kids could have used the gym with them, especially younger teens. Rules seemed a bit inflexible.

Terry M, Manager at Heritage Hotel, responded to this review
Thank you for your kind review. We were so happy to celebrate such an important milestone with your family, and I'm glad you enjoyed the birthday festivities. For everyone's safety, we do have strict age limits for the exercise equipment, but the indoor pool is open to everyone! I hope you think of us the next time you need a getaway! Warm regards, Terry