Heritage Hotel, Golf, Spa and Conference Center, BW Premier,  Southbury

4.0/5  - basé sur 465 notations.
522 Heritage Road, 06488-1869, Southbury, United States - Ver el mapa
+1 203 264 8200 +1 203 264 6910

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El Heritage Hotel, Golf, Spa and Conference Center, BW Premier Collection es un exclusivo hotel y complejo vacacional de servicio completo con 163 habitaciones situado en las colinas de Connecticut y donde encontrará un genuino ambiente rústico y una moderna gama de servicios e instalaciones. Disfrute de nuestro campo de golf situado junto a un río, de un gimnasio de primer nivel, de un rejuvenecedor balneario, unas bodegas clásicas, un centro de congresos y de exclusivas actividades regionales. Este hotel está situado en Southbury, Connecticut, un enclave considerado como un punto intermedio entre Boston y Manhattan y que se asienta igualmente entre los centros corporativos de Waterbury y Danbury, Connecticut. El recién renovado Riverwalk Athletic Club es un gimnasio de servicio completo abierto a nuestros huéspedes y donde podrá encontrar una gran variedad de opciones de ejercicio y equipamiento de última generación. La piscina cubierta de agua salada permanece abierta durante todo el año para actividades de natación recreativa o clases con instructores. La piscina de agua salada al aire libre abre sus puertas durante los meses de verano y ofrece servicio de comidas y bebidas. En el exterior también encontrará una pista de tenis iluminada. ¿Necesita relajarse y desconectar de todo? El balneario del Heritage Hotel ofrece un amplio abanico de servicios, entre los que se incluyen masajes, manicura, cuidado de la piel, maquillaje y depilación. El campo de golf Pomperaug de 9 hoyos situado junto a nuestras instalaciones ofrece exclusivas ventajas para los huéspedes de nuestro hotel. El centro de congresos cuenta con un total de 21 salas de reuniones de última generación, entre las que se incluyen una sala de juntas ejecutiva con sistema de teleconferencia. El anfiteatro Constitution es otro de nuestros magníficos espacios y cuenta con estaciones de trabajo con tomas de corriente y acceso a Internet. Este hotel forma parte de la IACC, las Asociación Internacional de Centros de Congresos, y es el único espacio exclusivo para congresos y reuniones en un radio de 80 kilómetros. ¿Tiene previsto celebrar su boda? Celebre un evento de inspiración campestre en nuestro impresionante paisaje rural o decántese por la clásica y elegante boda tradicional de Nueva Inglaterra. Nuestro equipo profesional de organización de eventos se encargará de proporcionarle todo lo que pueda necesitar. Nuestro objetivo es proporcionarle un evento realmente inolvidable.

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Habitación 1

Opinión de nuestros clientes


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Basado en la opinión de 467 huéspedes
Certificate of Excellence
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
203
Muy bueno
 
148
Bueno
 
60
Mediocre
 
38
Horrible
 
18
Con amigos Con amigos 52
De negocios De negocios 85
En familia En familia 178
En pareja En pareja 105
En solitario En solitario 16
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Heritage Hotel, Golf, Spa and Conference Center, BW Premier,Southbury
  • 5
    « GREAT Customer Service during time of need!!! »

    In an rather unprecedented weather incident on Tuesday afternoon, May 15th, Southbury, CT and the surrounding areas were hit with a now confirmed EF-1 Tornado. The damage to the surrounding communities is truly like nothing that we have seen - if ever. Widespread power outages and severe damage to many surrounding roads have made travel in and around town very tricky, if not impossible in some spots. In any case, I had two experiences this week which show the absolutely GREAT customer service this hotel showed to our community! When it mattered most, the Heritage Hotel opened its doors to those in need and did so without blinking an eye. As I work locally, I made a very unfortunate decision to leave my job right at 5 pm - just as this major storm hit. There was blinding rain, debris flying just about everywhere, huge trees falling into the Main Street, hail the size of golf balls, and winds upwards of 100 miles per hour. I pulled into a local parking lot to ride this out...thankfully I did. After it started to subside, I went to my Manager and coworker who never made it out of our building complex. We drove around and ultimately were able to make our way to the Heritage Hotel. Once there, with no power, we went to the Bar/Restaurant who had put out sandwiches and chips, and fruit for those of us who were stranded. The bar staff could not have been nicer and the hotel was ready and willing to accommodate us with a room. Fortunately, my husband was able to make his way to me, and we were able to get to our home about 1.5 miles away. Well, today, after 2 days of no power, I used the last bit of hot water in our hot water heaters tank to take a shower. With a wet head, I decided to go to the hotel to see if they would allow me to pay a daily rate to go to the Gym area/Ladies locker room to blow dry my hair. They were so very gracious and said that I did not need to pay anything - they would happily allow me to use their facilities - and told me come back if I needed a shower the next day. In a time of need, this hotel did the right thing for the local community and the kindness, and great customer service will not soon be forgotten. A+, A+ A+....please support this wonderful establishment! Thank you to Jennifer, and Beth!!

    5
    « Best facial that I ever had! »

    I have had many facials over the years, but this facial was a facial experience!! From aromatherapy, head, neck, shoulder, arm and hand massages, to an amazing foot massage, this is not your typical facial. Alexis was truly spectacular and crafted the facial superbly to meet my needs. Her light touch was soothing, and my face was truly glowing when I left. Thank you Alexis! You are a wonderful new addition to the Heritage Spa!

    2
    « Sorry I chose this hotel »

    I chose this hotel for the indoor pool to treat my 9 year old grandson for a night out during his spring break. What a mistake!!! The health club members and male staff employee treated us like we were intruders, not guests. The pool and exercise area is really only for adults, kids are not welcomed at this hotel!

    5
    « Exceeded my expectations, will definitely return for business and/or pleasure »

    The facilities and staff exceeded my expectations! Plenty of parking & rooms, indoor & outdoor pools, hot tub, large gym with plenty of equipment options, spa, billiards, arcade, 2 restaurants, bar, vending machines, tourism info, corporate meeting rooms and plenty of lounge areas where you can have a private conversation. I stayed 2 nights recently (Wed/Thurs) as part of a large party. The hotel staff assigned us rooms near each other, making it easy to meet up. There were 3 weddings taking place on Friday night. Timberlands Restaurant which serves a great breakfast buffet until 10am was decorated for the wedding reception - it was beautiful - it's on a lower level so you can look down into the room. The French onion soup from The Tavern restaurant was delicious and it was delivered to the desk I worked from during the day, when I connected my laptop to their free WiFi access. General Manager, David Rijos noticed I was working from their lobby for a while, asked if I need anything and even stopped by later with a box of Cracker Jacks. The service at this hotel is amazing. Within walking distance, there is a Friendly's and local deli. Hotel is great for couples, families and the reception desk said pets are allowed for a $50 fee. I live in CT and I can easily see myself returning for a relaxing get away weekend.

    5
    « efficient check in, clean rooms, pool, and exercise area »

    snacks available via machines but not on all floors. soda and water available via machines. Rooms were well cleaned and comfortable. local area provided a family friendly restaurant adjacent to the parking lot and other shops as well.

    2
    « I won't be back. »

    So at least it was clean. Otherwise... The front desk was either befuddled or absent, the hallways smelled of must and regret, and the room had a sewage smell baked in that couldn't be removed even with an open window. The two stars are solely for cleanliness.

    5
    « Great setting, perfect getaway! »

    I've stayed here multiple times now for work trips and now I'm bringing my family. The location is very convenient to NYC and it's set in a very quiet and beautiful area with a river running between the resort and the golf course. With an indoor and outdoor pool with food and beverage service it's a great place to relax and let the kids have fun. The Tavern is the onsite bar that has a pool table and a real fireplace. Once it warms up the golf course looks like fun. It's really a great place for business and families.

    3
    « Fine for a one night stay »

    Stayed for business trip. The hotel and rooms could use some updating and fresh paint. The lobby and bar were nice. When I tried to turn in the TV it didn't work, maintenance came up and it took about 5 minutes to fix.

    3
    « It's really more like 3.5 stars... »

    Except that the details is where they lose me just a little bit. Overall nice place though. I stayed here 4 nights for a conference recently. I travel a lot for work and have to come to expect certain level of amenities & service perks. Here is my take on the good and the wish list: GOOD: Clean, comfortable overall & rooms. Quiet - I can't believe there were 200+ guests, I didn't see or hear any of them. Slept very well. Inviting, warm, cozy overall for such a big place. We were here in Winter, but the grounds look pretty amazing in nice weather. The main fitness center was very good. Like a small gym you would pay money for. Thumbs up. Staff overall seemed well trained, friendly, and warm. Dinner menu decent. And tavern is fun. Breakfast bar attendant got me gluten free toast every morning. She was great. The WISHLIST: Details! It's the details that make a huge difference to someone who travels away from home a lot. Coffee & Tea selection seemed oddly out of date. And it was put out and taken away at random times. It's so easy to get great selection of black teas. They had one. And it was stale. And then way too many herbal & decaf teas, which no one drinks. Haha. We want caffeine! It's very simple to please tea drinkers: Earl Grey, English Breakfast, plain Green. We also want it at every conference break. That's it. Nuff said. I wish breakfast was served every day, and in dining room with full menu with wait staff. I was kind of bummed to come down first morning with no coat on or wallet to find out I had to walk to Friendly's to get a hot breakfast. So I turned around and went up to my room and ordered room service. Not fun. They have the dining room, they have the food...it's really nice to be served breakfast and sit with other people (even strangers!) when you are away from home and on the job. I did the breakfast bar the other mornings, but the eggs were institutional tasting etc. And same comment on the tea - stale, one option. Our room needed towel hooks like crazy. Strange - not one to be had or seen in the entire bathroom. Huh? The rooms seem like an afterthought. The beds were comfy, but the flow of our room was just odd. Closet right next to bathroom pocket door; chair but no table, desk humorously small, huge space between door & room area that no one could use...just needs some re-thinking overall. Overall I would recommend this place. It's very inviting and approachable. Just wish they would smooth out the rough edges here and there and then I would give it 4 stars.

    5
    « Great road trip get away »

    My sister and I drove from Westchester, NY. We wanted a last minute get away from Westchester and NYC. Stayed Friday afternoon to Saturday morning. We got facials and massage at the Spa on Friday afternoon. Afterwards, we hiked a bit in the area. Had dinner at The Tavern, we both had the delicious Veggie Sliders with yuka fries (must-try). John at The Tavern was very attentive and service was great. Saturday morning we ordered room service and then went to the indoor pool before check out! We'd like to come back with a couple more friends for a girls get away weekend.

  • 5
    « Great Local Family Get-Away »

    This past weekend my family and I went to The Heritage Hotel, and we had a great experience. My husband and I drove from NY with our two kids (age 2 & 4). It was snowing outside, but was still a very short drive (only about 1.5 hours). We met up with my in-laws coming from CT so it was a perfect mid-way spot. Upon arrival, my kids had to explore the hotel (of course) - one of their favorite spots was the game room, complete with ping pong & air hockey! Shortly after checking into our room, I left the kids with my husband to go swim in the heated in-door pool (they were super excited), while I went directly to the Spa to get a much-needed massage. ?? My masseuse Tina was AMAZING. Afterwards, I met up with my kids, husband and in-laws at The Tavern Restaurant in the hotel. The food was great. The kids loved their mac-n-cheese, and we loved the nachos. ?? The restaurant staff was super friendly, (especially John). They even wrote the kids' initials on their chocolate chip cookies for dessert! (which were AMAZING, by the way). ?? After a long day, we were ready to head back to our room for the evening. We had an adjoining room with my in-laws, so after putting the kids to bed we were still able to hang out a bit, just us grown-ups. ?? The next day we went swimming again (Jacuzzi for the win) and then hit up Panera on our way out, before heading home. We can't wait for our next trip to The Heritage! Thanks for your hospitality!

    5
    « Wonderful Stay During a Business Trip »

    I recently came to the Heritage for a business trip, and the entire experience was great. Absolutely great value for the low cost, with an easy commute from NY. The rooms were nice and clean, and the service was amazing. The Tavern had really delicious food and the conference rooms were beautiful. I really loved that the rooms had plenty of natural light and life (which is great, especially during long meetings). The convention services manager, Gary, was very accommodating and made everything a breeze. The Health Club had everything, and I took a great pilates class with Sue. An overall wonderful trip, there's something for everyone!

    5
    « Had a business meeting during the week and brought my family for the weekend »

    My meeting was held in the Alfred Weissman room. Very modern and Gary the convention services manager made everything really easy. The meeting was on Thursday and Friday and my family droive up from NYC and my parents met us from Hartford. We had dinner in the Tavern Friday night, played ping pong until almost 11:00. The next day we went swimming in the indoor pool and my wife got a massage. Overall it is a really close to NYC getaway and great bang for your buck family getaway.

    2
    « Obnoxious group of kids! »

    We recently stayed over Presidents' Day weekend and loved the room and hotel. Pool was great and nice brunch. However, there were a group of about 45 pre teen girls with 4 chaperones on an overnight trip. The adults didn't watch the kids at all, and they ran wild through the hotel. The pool was out of control with them screaming and jumping. Manager on duty came and talked to chaperones, and they still didn't care! the kids were running around in the lobby and through the halls. They would tap on your door, giggle and run. This went on until about 1:30 am. My 6 year old couldn't fall asleep because of this! Plus the fact that it is unnerving to hear a tap at your door in the night. There was very little adult supervision. I complained when checking out, but was told sorry by the front desk clerk and she said how they got so many complaints regarding the group. Very disappointed in the hotel and how they handled the situation. They never even said here's a voucher for breakfast or a discount off your next stay. Rooms should of never been rented to all those kids with only four chaperones- Completely chaotic!

    3
    « Ok but not impressed »

    We stayed here for a Conference and it was ok. It seemed old. The rooms were clean enough although I did find long dark hairs on the bath mat and in the tub. The conference room was good. The food was ok?I think chicken was at every meal. And it was dry. We had to share the dining space with another group for two meals. That was just weird. And at one meal they ran out of one meat on the buffet which was replaced with ...yup, chicken. Like i said, it was ok but not impressed.

    1
    « Worst hotel I've ever »

    My company used this hotel to provide us accommodation for 6 months project and the experience was awful. Let me start of by saying that there's no fridge and no microwave. their supply is limited so you basically have to compete in order to get them. I have been using many hotels in the past and I've never encounter this issue. Another issue is the construction noise. it seems that during my six months staying they were doing construction. It is was a nightmare hearing all the banging all the time All in all, I will not recommend this hotel not even to my worst enemy

    3
    « Nice but Loud »

    This is a nice hotel, one of the only options in the area. The walls in the hotel are paper thin and one can hear any and all noises. The room is a basic hotel room, with very small bathrooms. Rooms were clean, staff very friendly, food good.

    3
    « I'm sure this place was great at one time »

    Located on a beautiful property but severely outdated. I will say the beds are very comfortable and they've done their best to bandaid the place and it would take a huge wallet to update. Overall the stay was ok, food is okay, I will say the gym is top notch. I rarely get back to the east so I really have nothing to compare this to other than the Courtyard in Waterbury, I'd gladly stay at the Heritage over anything in Waterbury. This place is good for families as it's very quiet. Just not my cup of tea.

    4
    « Hidden gem »

    This is a nice large hotel a few miles from I-84, and there are no other lodging options in the area. The rooms are a good size, especially on the 3rd floor which has vaulted ceilings. Also, the views of the river and golf course are nice on the back side of the building. The lobby and gym/pool area are clean and impressive. I would recommend this hotel and will return in the future.

    5
    « Relax, recharge, rejuvenate-repeat! »

    My sister and I spent a day and a half being pampered pre Christmas. We booked the Spa Bliss package which included a choice of 3 treatments at the well appointed spa onsite. The spa team is exceptional, from the pre booking questions with Kathy, predicting needs, personal attention from Khim and wonderful treatments from Shannon. We thoroughly enjoyed our spa time, then spent some time in the gym and returned to our rooms to complimentary wine and strawberries- delish! We left the hotel for dinner in Southbury and spent an enjoyable evening in front of the huge lobby fireplace swapping stories. Breakfast the next morning was included and again delicious, we dined after an early morning swim in the indoor saltwater pool and hot tub dip. We met up again with Khim at breakfast and she again made us feel like old friends, we loved our stay, will be back and highly recommend.

  • 5
    « Fabulous Break for Sisters »

    My sister and I had a fabulous spa break at the Heritage during my visit from Ireland. My facial, and manicure were just great and I felt totally relaxed. Many thanks to Khim and Shannon for thinking of everything and making it such a personalized and memorable experience. I cannot wait to return on my next visit to Connecticut.

    2
    « Less than ideal experience. »

    My boyfriend and I spent two nights at the Heritage for a friend's wedding. After a long day, we went to get into bed and when I pulled back the sheets there was what can only be described as a bloody booger on the sheet. I called the front desk, they were less than thrilled at the 930pm phone call and made that pretty obvious on the phone. It took over an hour before the housekeeper responded to change the sheets. When she arrived she told me she had been given the incorrect room number. Other than that issue, the room was large enough and bathroom clean. No refrigerator in the room we booked. The amenities used for the wedding we attend were beautiful and the food was good. The bar onsite is quite pricey ($10 for a simple vodka and cranberry) the staff there was relatively friendly. If given the option to book here again, I think I would look elsewhere.

    4
    « Weekend stay for special event »

    We had a large family gathering at the hotel to celebrate a 100th birthday. The hotel worked out perfectly for all ages. There was plenty to do for younger children, teens and the adults used the gym liberally. Our buffet breakfasts were excellent and the special dinner prepared for us was very, very good. Everyone loved it. There was some mix up with regard to the bar service in our party room but the hotel was able to satisfy our group in how it was handled. We loved the 3 wood burning fireplaces as it was an unusually cold weekend. There was a leak into our shower from the shower above and this was unfortunate as the rooms were nicely updated and the bed comfortable. For this reason alone our rating is not 5 star. Parents of older children thought it would be nice if their kids could have used the gym with them, especially younger teens. Rules seemed a bit inflexible.

 

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·Desde la ciudad de Nueva York: tome la carretera interestatal 684 norte hasta la salida 9 de la carretera interestatal 84 y la salida 15 en Southbury, Connecticut. Gire a la izquierda en la vía de salida y siga hasta el tercer semáforo. Gire a la izquierda hacia Heritage Road. El Heritage Hotel and Conference Center, BW Premier Collection estará situado a aproximadamente 1,5 kilómetros más adelante a mano derecha. ¡A solo 90 minutos de la ciudad de Nueva York!·Desde Hartford: tome la carretera interestatal 84 oeste a la salida 15 en Southbury. Gire a la derecha al final de la vía de salida y continúe hasta el segundo semáforo. Gire a la izquierda hacia Heritage Road. El Heritage Hotel and C...

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