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Best Western Bendix Hotel, San Fernando

4.0/5  - basé sur 9 notations.
MacArthur Highway, Dolores, 2000, San Fernando, Philippines - Ver el mapa

El Best Western® Bendix Hotel es el primer hotel con certificación ecológica "Green Hotel" de San Fernando, Pampanga, considerada como la capital gastronómica de Filipinas. Situado a solo 15 minutos en auto del aeropuerto internacional Clark y a 45 minutos de Manila, este hotel ofrece la ubicación idónea con el mayor nivel de comodidad para huéspedes en viaje de placer o de negocios. Nuestras 45 modernas habitaciones están equipadas con acceso gratuito a Internet Wi-Fi, escritorio y unas exclusivas almohadas ergonómicas para garantizarle un fantástico descanso nocturno. Los huéspedes podrán disfrutar magníficas especialidades de cocina local e internacional en nuestro restaurante, al tiempo que nuestras tres salas de reuniones y el salón de baile le proporcionan el espacio perfecto para cualquier evento de negocios o celebración nupcial.

Best Western

Bendix Hotel

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Cafetería-restaurante
    Cafetería-restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 9 huéspedes
NOTA EMITIDA
Excelente
3
Muy bueno
2
Normal
3
Malo
1
Pésimo
0
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
0
De negocios De negocios
5
En familia En familia
3
En pareja En pareja
1
En solitario En solitario
0
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Pleasant "Oh-you-have-to-vacate-soon" stay"

2
27/06/2018

I checked in via Agoda at night and requested a late check out of 2pm next day. The front desk at that time checked and confirmed that my request can be accomodated and moved me to another room to make sure it won't clash with another booking. When I passed by the lobby, a front desk girl informed me I have to vacate by 1pm because they had a group booking. IT IS NOT RIGHT to tell their hotel guests to vacate when the request was confirmed earlier and change their words. No matter how many "we will take note of that" replies , Hotels should always abide of a "Pleasant Stay" motto. I did not argue with the hotel and just stated what their doing is wrong. If this Bendix Hotel can't even adhere to Best Western Hotel Chain Standards OR any Quality Standards, you can just consider a cheaper motel since those places lets you stay at the time you requested and won't take back on their word. #IhateBendix P.S I had breakfast at the hotel (included with the room) The milk in the buffet is spoiled. Do check this with your kitchen as this is a health safety issue. We did inform the buffet staff at that morning but no apologies or confirmation & rather just talking at the counters and smelling the milk.

"Nice !!!"

4
21/06/2018

Good good hotel right smack in the center of SFO. Has a very good cafe / resto at the lobby. Room is very clean , nice soft bed and sheets, clean CR with nice towels, and complete toiletry set. Will recommend and be back if ever in San Fernando! It also is just near many resto choices .

"A great experience indeed! ??"

5
19/05/2018

Firstly, I just want to thank Danielle from Reservation Department who assisted us with our booking and for being friendly as well, secondly, I really loved it the ambiance, room design, bed and pillows are comfy, buffet breakfast, relaxing view, friendly plus helpful employees. It was expensive but It was worth it! We really enjoyed our stay and will surely come back! Thank you so much and kudos to all of you! Godbless ??????

"Plenty of room for improvement"

3
27/03/2018

A fairly new hotel that has a lot of good potential. I love how bright, spacious and well ventilated their lobby area is. I love how there are a lot of seating areas available too. One of the downsides for me is the mezzanine floor where buffet breakfast is being served. If you're a big group you'll have to take turns to get a table. Contrary to the spacious lobby, their mezzanine floor is too small that seems to give a cramped feeling. Banquet service definitely failed to impress us in more ways than one. Certainly needs a lot of improvement: 1. Please make sure that basics for setting up are on stock like duct tapes to ensure safety with loose wires. We had to follow up for a few times for the wires on the floor to be secured which gave us the notion that risk and safety management is not necessary for them. 2. It's never okay to leave an event without any staff on standby to attend to the client's concerns. Manpower is definitely lacking in some parts of the event. Clearing of tables took a while too. 3. We had plenty of leftover food so we decided to have it packed and guess what?they surprisingly do not have a paper bag or something decent to pack everything together. The wait staff had the brightest idea, though, to give us a used corrugated box which is not at all decent looking when we asked them how we can possibly bring more than 20 take out boxes and packed sandwiches with us. I don't know about you but it doesn't seem "hotel-like" for me. 4. I don't know if all the wait staff are trainees (because I learned some of them are) but with the service that we experienced, they ALL seem are.

Carlito T, Manager at Best Western Bendix Hotel, responded to this review
Ms Pamrev Taytay Philippines 5963 We would like to thank you for your honest and objective comments. More importantly, we want to express our sincerest apologies for not being able to meet your expectations during your last stay with us in reference to the breakfast area (mezzanine) and banquet services. The hotel F&B is on transition basis and these are all signs of “birth pains”, but this is not an excuse and with your comment, we are committed to do better. The glass door beside the mezzanine area serves as an extension for our breakfast service which is available for groups and large volume of guests during the peak seasons. In regard to the banquet issue, the management will release new policies in consideration of your comments. With that said, order and safety will be always be our foremost priority. We will subject our Service Staff to Customer Skills Training to avoid the recurrence of the issue. Staff supervision during events will be strengthened. Availability of items needed for banquet operation such as but not limited to proper boxes, bags etc… for take away will made available. It is only through such feedback that we can identify areas on which we still need to improve on. Rest assured that the matters you raised were addressed immediately. We do hope that you will grant us another opportunity to recover your confidence with us. We look forward to your kindest consideration and hope that this unpleasant experience will not permanently ruin your perception of Bendix Hotel. We look forward in welcoming you back on your next visit to San Fernando Pampanga. Sincerely,

"Trip to the Philippines"

5
03/03/2018

I can't remember the last time I stayed at a Best Western hotel, that is until I traveled to the Philippines. I was shocked to see the quality of this hotel, only because my experience of a Best Western Hotel was cheap and run down many years ago. This hotel is right in the middle of San Fernando and there's a church right across the street. This hotel has a coffee and pastry bar which is very good. This hotel also provides a breakfast buffet. On our second night at this hotel, we booked an in-room massage. The cost of the massage for my wife and I, was 640 pesos per person. ($12.80 US currency per person. That's $24.80 for both of us). Our massage for was 60 minutes. We tipped our massage therapists 200 pesos each. The quality of the massage was excellent. I recommend getting a massage during your stay.

Carlito T, Manager at Best Western Bendix Hotel, responded to this review
On behalf of the Best Western Bendix Hotel family, I would like to thank you for the very positive comments you posted here on tripadvisor. It is always nice to receive favourable reviews from our guests as it not only serves as a gauge on where we are in terms of guest satisfaction, it also gladdens our employees to know that they were able to deliver excellent service. We also relayed your feedback to the masseuse, and they are overjoyed about your kind words. We look forward to be of service to you again on your next visit to San Fernando Pampanga. Sincerely,

"Could still spruce up but otherwise a pleasant stay"

3
08/02/2018

We stayed overnight in this centrally located and still fairly new Best Western. I'd say the place is promising but maintenance work needs to level up (our room key couldn't power up the room and we had to call the frontdesk, apparently the master power switch needed to be kept on sans use of our key; water from the shower would flow into the rest of the bathroom so caulking would help).Strong suggestion too to bring some local flavor into the breakfast, this being the vaunted culinary capital.All that said, I wouldn't mind checking in here again.It was a comfortable stay (had adequate room to work with strong wifi) and the staff members were helpful in the midst of the kinks.

"Pleasantly surprised"

5
12/12/2017

This is a new hotel in San Fernando that opened in July 2017. It's a cozy boutique hotel. Room is comfortable with fluffy pillows and sheets, likewise the towels that were in the bathroom. Hygiene kits are provided together with slippers. The entire ambiance is rustic and extremely homey...this, together with the extremely attentive staff, makes one want to stay longer in the hotel. :-) There is a quaint coffee shop where you can get your quick coffee fix. In our case, buffet breakfast came with the room. Options for breakfast are ample, not a lot of options but with 48 rooms, one should not expect too much in terms of options but the quality and taste of the food makes up for it. One will feel so full, that in my case, I had lunch around 1:30 in the afternoon since I was still full from their yummy breakfast. :-) The hotel is so clean and rustic decor, really cozy! It's neighbors are Puregold (in case of emergency supplies), the Our Lady of Sorrows Church is right across. The shuttle to SM Pampanga and Robinsons Pampanga are just a few steps away. Though the hotel is on the main road, we did not experience any noise from the street. Though our neighbor the next day was quite noisy. I am not sure if it's because their voices were really loud. This is an ideal hotel for business people or small families who would want an intimate, relaxing place to call home in Pampanga.

Joan T, Front Office Supervisor at Best Western Bendix Hotel, responded to this review
Dear Ms. Ina, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future. If I can be of assistance in the future, please don't hesitate to contact me at +63 45 9612378. Thank you again for taking the time. We appreciate your loyalty to our brand. Good Day and Happy Holidays! Sincerely, Joan Tayag Front Office Supervisor Best Western Bendix Hotel

"Nice new hotel"

4
17/11/2017

I am not sure when this was built but the whole hotel vibe is very new. Clean but not too spacious. I loved the lobby too. The staff are accomodating. Not sure if the hotel has its own restaurant because the small dining area in the 2nd floor is for breakfast area only. But there is a cafe in the lobby, Where's Marcel. The breakfast spread was limitted but enough to make you full. We actually got a discount when they learned that we are on a business trip. Overall, nice experience.

Joan T, Front Office Supervisor at Best Western Bendix Hotel, responded to this review
Dear Mae V., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. yours truly, Joan Tayag Front Office Supervisor

"New Hotel in San Fernando"

3
03/11/2017

I dont normally write these reviews, but since no one has done for this place, I will give my thoughts. The front desk told me the hotel opened in July of 2017, so pretty new. Lobby was clean and staff friendly. I stayed in the "Hollywood" room, not quite sure why it is called that, but it clean and looked nice. on the hotels website this was called a suite, but is really nothing more than a standard size room, not what you expect from a suite. It is advertised as having a king size bed, but in reality is two full size pushed together, which makes for a hard uncomfortable seam in the center of the bed, so pick one side or the other. The room was facing the street, so i expected some street noise, but they could have done a better job of sound reduction. it almost made no difference if the windows were open or closed, the sound was loud. I had a problem with the fridge, it didnt work - i asked housekeeping to look at it and then told the front desk - i was there for a week and never got fixed. The bathroom was fine, nothing special, but clean. My only issue was when you took a shower, the water was either very hot or very cold, couldn't get it to be warm. ended up having to wash up in the transition from hot to cold - wasted alot of water on that. The internet WiFi worked well :) The free Bfast was minimal, but after two days, I was doing bfast at McDo's next door. one day they left a note that they were going to test the generator during a six-hour window, no problem. The next morning, a note was pushed under the door they were going to "test" it again. I asked why are they testing the system now, shouldn't that have been tested 3 months ago before the hotel opened? sorry sir... when the power was shut off for the second day of "testing" the lobby was cool with aircon - while paying guests suffered. The day after the second "test" at about 4am, there was a brown out, all power was out in the area and the generator that was worked on for two days didn't work - i woke up sweating. while this hotel is much easier for me then fighting for traffic in MNL, having a warm shower and better food options means i will go back to to my regular place -CP in Ortigas. The price i paid for my room here is the same as CP, so i dont feel this was the best value. Overall, not a bad place to stay, but makes you long for somewhere else

Joan T, Front Office Supervisor at Best Western Bendix Hotel, responded to this review
Dear Plannermann, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +63 45 9612378. Sincerely, Joan Tayag Front Office Supervisor Best Western Bendix Hotel