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Best Western Plus St. Louis Airport Hotel, Saint Louis

4576 Woodson Road, 63134-3704, Saint Louis, United States - Ver en un mapa
Best Western Plus St. Louis Airport Hotel - Vista exterior El Best Western Plus St. Louis Airport Hotel se encuentra en el centro de Saint Louis. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Plus St. Louis Airport Hotel se encuentra frente al aeropuerto internacional de Lambert-St Louis y a solo 10 minutos en auto del centro de San Luis. Este hotel ofrece con orgullo un desayuno caliente gratuito tipo bufé servido en nuestra amplia sala de desayunos y una gran variedad de servicios e instalaciones entre los que se incluyen una piscina cubierta climatizada, un gimnasio de última generación, servicio de lavandería, centro de negocios y servicio gratuito de transporte de ida y vuelta al aeropuerto. Además, todas nuestras habitaciones y suites cuentan con un cómodo diseño y están equipadas con mininevera, microondas, cafetera, secador de pelo, plancha, tabla de planchar, acceso gratuito a Internet de alta velocidad y televisores con pantalla plana LCD de 40 pulgadas y una gran variedad de canales con HBO. Los huéspedes podrán disfrutar de una excelente ubicación cerca de muchas de las atracciones locales de San Luis, entre las que se incluyen el arco Gateway, el estadio Busch y el Enterprise Center. El hotel está situado a solo unos minutos de la Universidad de Missouri St. Louis y de numerosos distritos de negocios. Nuestro cortés y eficiente personal espera ansioso ponerse a su servicio. ¡Alójese con nosotros en su próximo viaje en el nuevo Best Western Plus St Louis Airport Hotel! Disfrute de su estancia en nuestro hotel.

Best Western Plus

St. Louis Airport Hotel

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 21 huéspedes
NOTA EMITIDA
Excelente
18
Muy bueno
2
Normal
0
Malo
1
Pésimo
0
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
0
De negocios De negocios
4
En familia En familia
2
En pareja En pareja
0
En solitario En solitario
0
NOTAS RESUMEN
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"Friendly staff, clean hotel"

5
User 02/06/2021

Had a great experience at this hotel. The hotel was clean and the shower was great. Staff were all very friendly and helpful. We were able to take a shuttle to the airport at 4:00 a.m. To top it all off, when our daughter was experiencing pain in her throat at 11:00 p.m., front desk staff immediately offered to drive us to the hospital. We had just turned in our rental car that evening.

"Friendliest Staff EVER!!"

5
User 02/06/2021

This staff, especially Dolly, were the most helpful and friendly people I've ever encountered at any hotel. We've been all over the world and every person in the hotel was most gracious and helpful. We appreciate the great service, cleanliness and food and drink provided.

"Good location and good rooms"

4
Nicholas H, Maine 12/05/2021

This hotel was just a short drive from the zoo and Gateway Arch which was convenient for our trip. The rooms were clean and the staff were friendly. We did not experience any issues and would stay at this property again on the next visit.

"Refreshing Change of Pace"

5
aimeeleetravels123, Nashville, Tennessee 12/05/2021

I have never stayed at a hotel with staff so kind. My flight landed 4 hours after it was originally supposed to, leaving me in a bind as to where to stay. I originally wen to the Hilton near by and was not pleased in the slightest which in turn lead me to this hotel just a couple of doors down. Though the front desk was busy, the young lady checking me in was all smiles, kind, informative, and quick. I was treated most respectfully and not as "just another guest." Come to find out the next morning, the woman who had checked me in was the general manager! I am still so impressed with her professionalism. You can tell this manager cared for her staff and guests not just sitting in an office but rather leading by example; most refreshing! I was able to start my day with hot coffee that was made available in the lobby paired with a breakfast burrito that was most tasty. The breakfast attendant, Marcia, was so very sweet ensuring all items were well stocked and the breakfast room remained sanitary between guests; but the wonderful service didn't stop there! A shuttle back to the airport was made available and only took 5 minutes. From check-in to my arrival back to the airport, every single staff member I encountered (no matter their position) was kind and smiling. Though I do not have plans to return to St. Louis in the near future, I will most definitely be returning to this property when the occasion arises, no question! They have set the bar for all future hotel stays.

"One hundred Fifty Dollar hold fee not communicated until arrival at the hotel"

2
Neeneed, St. Louis, MO 04/05/2021

According to the hotel, If you are "local" or an in-state resident, expect to have a 150.00 hold fee plus room charge applied to your reservation. I am giving the hotel/company a low rating, because of a clear LACK OF COMMUNICATION on the company's part at the time I made my reservation. When I made my reservation, I was not made aware that the room charge plus a ONE HUNDRED FIFTY DOLLAR hold fee would be applied to my card, and did not learn of it until I showed up at the hotel to check in. I was told that this $150 hold fee was only being applied to those persons who were “local” and/or “ from the state”, at this particular property , which is interesting . I assume that this is either a screening policy, or maybe a “damage deposit” to discourage “certain types of individuals" or behaviors i.e loud parties”, from the hotel, which I didn't really have an issue with. Because I didn't have quite enough on this particular card to cover both the room AND the 150.00 hold charge, I was denied check in and the hotel clerk cancelled my reservation as a result. No complaints regarding the clerk, as she was only doing her job and following the hotel policy, though this was a communication error on the part of the company. I was also greatly inconvenienced and had to try and find another hotel to stay at. Had I known in advance when I reserved the room ,about the hold fee being as high as it was-150.00 , I would have used a different card where this hold fee could be covered in full, and where this wouldn't have been an issue or chose a different hotel. If there is a hold charge (and especially if is a large amount such as this), this should be relayed to the customer at the time of reservation, and not SPRUNG ON THEM when they arrive to check in. There was a clear lack of communication when I made the reservation regarding the hotel's policy. This experience certainly did not sit well with me ( thus this review). I was looking forward to my stay here, as it is a new hotel, and I am not very familiar with the Best Western hotel brand. Going forward, for myself, I will inquire about the hold fee/policy of any unfamiliar hotel I plan to visit, but the information “ should not be a secret” and there should be transparency on the part of the hotel/company regarding ANY additional fees, holds, etc. customers should not have this sprung on them when they get ready to check in.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Neeneed, thank you for sharing your experience. Per hotel policy there is a $150 deposit in addition to room and tax for those residing within a 15 mile radius of our property, checking in under that age of 21 years old, or when individuals choose to pay in cash upon check-in. This is not an uncommon practice amongst hotels and is a requirement when so close to federal property (Lambert International Airport.) I am sorry to hear this was not clearly communicated upon the creation of your reservation. Our deposit policy is however on our reservation confirmation emails sent to all guests as well as third party websites. I do hope you will consider staying with us in the future!

"Best Clean Hotel ever"

5
User 29/04/2021

Brand new hotel and great place to stay and great location next to STL international airport and awesome shuttle service! Great staff! I loved the newness of the hotel, all staff members were extremely helpful!

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
tferguson2021, WOW; thank you for leaving us such wonderful feedback! All team members from desk staff, to breakfast, housekeeping, and shuttle take great pride in offering superb and memorable customer service and I am so happy that was achieved! We look forward to hosting your next stay when in town.

"Beautiful hotel"

5
ange9155, Carbondale, Illinois 13/04/2021

Front desk was really nice. Rooms are nice, hotels really pretty. Breakfast attendant didn't acknowledge when me and my daughters went to get food, not many options for breakfast but other than that it was a pleasant stay.

"airport hotel"

5
danieleds2021, Palm Bay, Florida 06/04/2021

Business trip airport fly out stay in a nice new hotel. It was new so it was very clean. Rooms were quiet and I slept very good.Had a very good breakfast of cheese omelet and sausage with toast and jelly. Coffee and milk were both very tasty.

"Fun getaway!"

5
User 29/03/2021

My family stayed at the Best Western plus St Louis Airport for 3 nights. We were pleasantly surprised with the up to date hotel, decor, etc. Also, even though it is right by the airport, it was not loud at all. The beds are very comfortable. Linens are soft. Staff was very friendly and always helpful. The pool is small, but so great to have when traveling with kids. And the fitness center looked amazing!! This was probably the first trip we did not use any type of fitness center. But it had dumbbells, bikes, treadmills, and medicine balls, with a wall specific to using those. Breakfast was hot! And free! My kids were in heaven eating waffles every morning. Overall a great experience!!

"My Stay at Best Western Plus St. Louis Airport Hotel"

5
omonodaalao, Washington DC, District of Columbia 29/03/2021

I had a wonderful experience staying in this hotel. I highly recommend it for any business traveler traveling to St. Louis. The front desk personnel were very friendly. It was within walking distance to restaurants. They have Airport shuttle also.

"Super Clean Hotel"

4
Mitzi R, Saint Louis, Missouri 29/03/2021

Hotel was very nice and super clean. I chose this hotel because of the shuttle and was told 2 different times that the shuttle stopped at 11 p.m. We arrived at the airport a little after 10 p.m, and they ended up sending a Lyft for us but our family of 5 could not fit in it. They called another one that was bigger and it was going to be 24 minutes. 5 minutes later that driver called and told us to cancel it because they were still over 20 minutes away. Front desk was very sorry and apologetic, and offered to call another one, but we ended up calling an uber on our own and it was there in 5 minutes. It ended up costing us $22

"Great Stay, Super Clean."

5
fr8dogpilot, Saint Louis, Missouri 08/03/2021

Very Clean rooms and a Very friendly staff that made my stay a joy. Covid precautions are taken seriously. I will definatly stay here again. They do have breakfast available, not just a grab and go bag. Very close to the Airport.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Fr8dogpilot, thank you for the wonderful review of our property! We take pride in our state of the art cleanliness standards as well as every team member takes suggested Covid precautions to heart so as both yourself and all other guests may feel comfortable and safe. Due to county guidelines we are surely opening up our breakfast to a vast variety of individually wrapped and hot items. Our hope is in the coming weeks when you return you will enjoy our full deluxe breakfast that will then be open. As always we appreciate your loyalty to our property and look forward to your future visits!

"EXCELLENT customer service!"

5
Barbara B, Jackson, Missouri 21/02/2021

I had been in Austin, TX, for a visit. I was delayed due to the ice and snow. I needed to work remotely and it was very necessary to have reliable internet. I spoke to Helen Capps. She assured me that they had good wifi at this hotel, but also promised a room that was private and set up for business if necessary. She sent me a link for transportation to the hotel when I arrived at the airport. The breakfast the following morning was exceptional. I will DEFINITELY stay here again. It was clean and QUIET ( especially for a hotel directly across from the airport). Thank you Helen and your staff!

"Very impressed with the accommodations"

5
Dcoats-73, Columbia, Missouri 31/01/2021

I was there for a family funeral and didn't want to stay with family so saw this hotel and i was very pleased with looks from the outside, once inside i saw how remarkably clean it was and decided to stay.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Dcoats-73, on behalf of the entire team here at Best Western St. Louis Airport, we are sorry for your loss. We deeply appreciate your taking the time to leave us a great review. We take great pride in our cleanliness standards and are happy that is readily apparent. We hope to see you again in the future and under better circumstances.

"Fabulous hotel!"

5
amandawE9321BO, Macomb 17/01/2021

Amazing hotel and very close to STL. Very clean and hospitable. Great "to go" breakfast for early morning flights. Only issue was it was stated Free Parking, but were charged $5 a day. Also, stated airport shuttle, but only 1 way. They called an Uber for us but when we returned we called for a return and were told they didn't have anyone and that we had to take care of it ourselves. Not impressed with that service. I would have paid for parking had I known. BUT, I would definitely stay again with prior knowledge of these issues!

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
amandawE9321BO, thank you for leave us an honest review! By taking a few moments to tell us what you liked and disliked, you are assisting us to better serve future guests so as they may not experience these same inconveniences. We do offer complimentary parking for the duration of your stay, however leaving one's vehicle while traveling is an additional $5 per night. As Covid (like many) has altered how business is conducted, we are running shuttle service on-call/ scheduled in advance. I do apologize for the lack of communication on this matter. We look forward to offering our complimentary shuttle both to and from Lambert International Airport on a consistent schedule soon! When next your travels bring you thru St. Louis, I hope you will choose to stay again and have an even better experience. Until then, stay well!

"Very nice new hotel"

5
User 11/01/2021

This is a new hotel in a nice location close to STL airport and the highway. Our room was large, modernly furnished and remarkably quiet given the proximity to the airport. The view of the inside of a parking garage wasn't that great but it didn't matter. Breakfast was minimal as usual these days but the microwaveable mini pancakes were actually tasty, and the selection of food showed a nice attention to detail down to the lovely hot chocolate mix. The staff was nice and responsive, the lobby spacious and the facilities looked good.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
K6028JOcinzia, we appreciate your taking a few moments to leave us a little feedback on how we may improve for future guests to come! We strive to create a peaceful and restful environment for all whom choose to stay with us, and I am so happy to hear that goal was accomplished here. Next time we make certain to place you with a view of our beautiful airport; there's nothing quite like watching planes take off from your room and with no noise disturbance!

"Amazing"

5
ebissen85, Versailles, Kentucky 11/01/2021

Front desk person went above and beyond with helping fix the reservation err that I made. She was amazing and didn't charge us extra for moving out stay date. The breakfast was good. Even tho it was to go items.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Ebissen85, your title is exactly how we view you: Amazing! I am so happy to hear our friendly desk attendants were able to make the necessary alterations to your stay so it would be even more comfortable. We look forward to your next stay when in St. Louis, we will have an even better breakfast and hot coffee waiting for you.

"Stay"

5
User 20/12/2020

This hotel was amazing! Very reasonably priced and located close to the airport with a free shuttle and inexpensive long term parking. The inside is very nice and clean and the hotel staff was friendly and accommodating. Would definitely recommend to anyone!

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
752ethan, we are so very happy you had such a great experience! Our long-term parking is a winner amongst many, especially when paired with complimentary shuttle service. We look forward to your travels bringing you back through St. Louis!

""Wonderful stay""

5
User 25/11/2020

I booked this particular hotel because of the great reviews and I must say it didn't disappoint. I tried to come up with something that I didn't like but couldn't. The rental car station was right next door which was a plus.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Clew2020, thank you for taking a few moments to leave us a review of your experience! We strive to not only meet expectations, but exceed them for all guests. Being located RIGHT next to Enterprise/National/Alamo Rent-A-Car and across from Lambert International Airport we like to think one can't get any closer to either! When next in town, we hope to see you again.

"Amazing Service at a Spectacular Hotel!"

5
880sallys, Kansas City, Missouri 09/10/2020

We arrived after a long day traveling to find Kevin at the Front Desk. He made sure to go out of his way to get us in a ground floor room since he could tell we were exhausted. We also enrolled in the new rewards program after we found out about all the benefits and the special rate we are given for being a member! We travel thru St. Louis often and have stayed at nearby hotels but none of them compared to the service that we encountered from Kevin and Helen the next morning at check out. This best western we found out was brand new after we walked in and even 2 months later it still had the "New Car" smell. Breakfast was Grab n Go due to city and county guidelines but that was totally ok as we are not really big breakfast eaters. We have a trip planned in January which will require us flying and we will now be staying at the Best Western Plus due to the service we encountered. Way to go everyone! Keep up the great work:)

Helen Capps, General Manager at Best Western Plus St. Louis Airport Hotel, responded to this review
880sallys, thank you for the WONDERFUL review of Kevin, myself, and our BRAND NEW property! I am so happy to hear you seized the opportunity to register for our rewards program as well! Whether in town for one night or several we are excited to have become your first choice when travels lead to St. Louis. Give us a call then your flight lands next and our complimentary airport shuttle will be happy to pick you up or drop you off!

"Great Stay!!"

5
User 07/09/2020

My check in with Helen was seamless, the property is beautiful, centrally located and the room assigned to me was facing the airport. It was nice to see the planes landing and taking off. Overall, I'd definitely stay again soon.

"No Free Rooms with Rewards Points"

1
garypJ81JH, Daytona Beach, Florida 07/06/2018

I attempted to cash in my rewards points for a free stay at the Econo Lodge on Woodson Rd. in St Louis Missouri. Then when I went to checkout I was charged= for the stay. Many calls to Choice Hotels along with a letter to the President of the chain resulted only i9n promises of my money back. Over two months now and all I get are promises. Don't be fooled stay away from this chain.

"Pay for a Taxi, shuttle is iffy"

3
User 09/04/2018

Hotel offers free shuttle from Lambert Airport. Sit outside for 90 minutes after 2 calls to Econolodge for ride. Third call got ride. Shuttle bus does not have hotel name on it. Quality Inn shuttle services both hotels but customer is not informed of this fact. Phone is not answered by hotel, apparently who ever answers the phone is suppose to inform you of the fact. Three calls and still wasnt told this. Rooms cheap and clean. Breakfast is cereal, toast and on occasion coffee.Staff polite and friendly. Only restaurant in walking distance is Subway.

"Overnight because of flight problems."

5
drayl2017, Cedar Park, Texas 03/03/2018

Could not have asked for a cleaner room, more polite clerks, etc. Breakfast was only cold cereal, etc. but just fine. Would have liked to take a cup of coffee when I left, but no food was allowed out of the eating area. Nice variety of snacks in the machines. Would be glad to stay there again.

"Basic as can be"

3
jwoodjapan, Nasu 12/09/2017

The Econolodge is located next door to the National/Alamo car rental pickup area, which is convenient because you can catch a shuttle from the airport. The hotel has its own shuttle as well. The rooms are very basic, it's not real clean but it you want to go cheap, it's a good way to do it.

"Please ONLY stay here if it's the last place left on Earth..!!!"

1
335SusanH335, Wiesbaden, Germany 05/08/2017

Thinking that we were only going to stay in the hotel for only four hours awaiting an early flight out of STL. I mistakenly thought this was a good option. Sadly, was I wrong...! The place is extremely filthy, and has to be one of the scariest places after midnight, I have EVER seen...! People were talking, running and screaming in the hallways most of the night. I have no idea what the business was they were undertaking but, I doubt that it was legal in most of the United States. Needless to say my now very tired/exhausted wife and myself were relieved to depart at 0400. Both of us too afraid to even attempt to fall asleep. Like many of the other reviewers have stated. I usually try and find at least one silver lining in everyone of my reviews. We were just happy we were in a place for our early departure. Unless, this is your ONLY STL option. Do yourself a favor and book elsewhere..!

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.