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Best Western Roanoke Rapids Hotel & Suites, Roanoke Rapids

3.5/5  - basé sur 542 notations.
136 Sheraton Drive, 27870-8488, Roanoke Rapids, United States - Ver el mapa

Los hoteles de Roanoke Rapids, Carolina del Norte, proporcionan a sus huéspedes toda la hospitalidad sureña que buscan durante su viaje y los servicios e instalaciones de calidad característicos de nuestra cadena. Situados cerca del Teatro Royal Palace, los hoteles de Roanoke Rapids, Carolina del Norte, permitirán a los viajeros disfrutar las principales atracciones locales. Ubicación, ubicación y ubicación es el secreto de la popularidad de nuestro hotel. Con una estratégica situación junto a la carretera I-95, nuestro hotel se ubica junto a la salida 171 frente a la comisaría de la Highway Patrol. Este hotel proporciona la mayor comodidad a los viajeros frecuentes, viajeros por carretera y viajeros de negocios. Los hoteles del Lago Gaston combinan la comodidad de la vida urbana con toda la belleza de la naturaleza. No obstante, aquí podrá además comenzar su día de la mejor forma con un desayuno caliente completo gratuito con platos regionales y platos clásicos norteamericanos. Al adentrarse en nuestras instalaciones, lo primero que notará es el acogedor servicio con la tradicional hospitalidad sureña de la zona. No obstante, el cómodo acceso a los festivales de la zona, como el Halifax Harvest Days y las recreaciones de batallas de la Guerra Civil, encabezan las listas de itinerarios. Planifique una visita al Festival del Algodón de Hobgood o el Festival de los Cacahuetes de Enfield para disfrutar de su escapada en familia. El Crepe Myrtle Festival es un evento de obligada asistencia, al tiempo que los huéspedes podrán encontrar vibrantes actividades durante todo el año. Visite el parque ornitológico Sylvan Heights o el Lago Gaston para volver a ponerse en contacto con la naturaleza, siendo además el lugar idóneo para unaescapada tras una reunión de negocios con Reser's® Fine Foods o Kapstone®. Los empleados de Kennametal® y el centro médico regional de Halifax se encuentran entre los huéspedes habituales de este hotel de Roanoke Rapids donde encontrará todo lo necesario para encargarse de sus negocios. Situado en la primera salida de Roanoke Rapids en dirección norte, la salida 171, los huéspedes se sentirán como en casa en este magnífico hotel con una gran variedad de servicios de primer nivel. Reserve su próxima estancia en el Best Western® Roanoke Rapids Hotel & Suites, donde la atención al cliente es siempre lo primero.

Best Western

Roanoke Rapids Hotel & Suites

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 543 huéspedes
NOTA EMITIDA
Excelente
162
Muy bueno
186
Normal
100
Malo
45
Pésimo
50
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
18
De negocios De negocios
41
En familia En familia
235
En pareja En pareja
169
En solitario En solitario
57
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"The Staff Was Wonderful"

4
19/09/2018

Check in was easy and the young lady at the front desk was very helpful. She got told me where everything was and when I called for pillows and blankets, she got them to my room quickly. She was so helpful to us!

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear jaijones71, Thank you for staying with us. We love that you were pleased with our staff. We look forward to seeing you on your next trip. Safe Travels

"A great best western hotel"

5
28/08/2018

Best place to stay. Staff is sweet and professional. Rooms are updated and clean. Breakfast is great. Price is reasonable. Gym is updated and all machines in working order. Right off 95. Well lit and easy to get to. Better than a best western plus

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear leonardh128, Thank you for staying with us. We love that you enjoyed your time with us. We look forward to you staying with us again soon. Have a wonder week!! Safe Travels

"Never should have stopped here"

2
14/08/2018

Very disappointed with this place. I was driving back to NY from Florida. All I can say is that the two rooms we had both smelled like feet and ashtrays. Do not stay here. The only positive is the woman working overnight was very nice. Keep it moving and find another place.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear JASON, We do thank you for staying with us. We apologize about the smell of your rooms. We are looking into you comments and we are addressing the issue. We do hope you will stay with us again. Have a great week. Safe Travels

"Good for overnight stay"

4
12/08/2018

Our room was clean (even the headboard was dusted!) and well-maintained. It had a king-sized bed and a sofa bed, and a desk and chair. All appliances were in working order. The only complaint is that the toilet was the lowest one I had ever seen. If you have bad knees, you might want to take that into consideration. And we had no hot water in the shower. But we were quickly brought a key for a nearby room for us to use its shower. The breakfast was the usual continental with eggs, sausage, and biscuits and gravy. I would stay here again.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Que29, Thank you for choosing to staying with us. We are happy that you enjoyed your time with us. We look forward to seeing you again soon. Safe Travels

"Needs major reinivations"

2
10/08/2018

Front desk and woman who worked the breakfast were polite and helpful. Although staff was very helpful they have no control of repairs that need to be done. Windows need to be replaced they were foggy, the roof needs to be replaced we were on the 2nd floor you could tell where there had been water damage and when we came out in the morning there was a trash can in the hall to collect water coming from the ceiling. When you come in the sink is on one side and toilet and tub on other, the tile is extremely slippery. Our bathroom looked like they tried to repair something because the paint was 2 different colors and part of the hand bar were painted, not sure exactly what they fixed. To get the shower to work was a pain you had to push up on the tub faucet to get the shower to work and they did have instructions up really high blocked by the shower curtain. I generally like Best Western but will take a better look at the reviews next time. Will also let AAA know as I don't believe it would meet their standards. Bed was comfortable but the pillows were awful.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Monica, Thank you for choosing to stay with us. We do apologize about your experience about our hotel. We thank you for taking the time to tell us about your stay. We will look into all the items that you mentioned. We are in the process of replacing the roof and upgrading the bathrooms. We do hope that you will try Best Western again. Have a great weekend!

"A welcoming clean value"

4
06/08/2018

The Best Western in Roanoke Rapids is welcoming, clean and a good value with WiFi included. It has easy access on and of I 95 with restaurants nearby. A nice hot breakfast is included. I would stop there again.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Gilbert, Thank you for staying with us. We are happy that you enjoyed your stay with us. We will see on you next time. Safe Travels

"Need to upgrade a few things"

3
03/08/2018

My stay was decent, the lobby is nice, breakfast was excellent. The quality of my room, clean. Coffee maker was dirty, fridge was broken at bottom, pull out couch mattress was stained and had no linens. Bed suck in, I think mattresses need to be upgraded. Staff was pleasant and the pool was nice.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear mrssmooth68, Thank you for staying with us. We are pleased that you enjoyed your stay. We are in the process of upgrading our rooms. You should see a different the next time you stay with us. Have a lovely day! Safe Travels

"Vacation "

2
26/07/2018

Why would you put someone who asks for a NON smoking room in a smoking area? If you want to smell old smoke , this is the place to be ...ugh.. Fun fact smoking isn't good for you .... go smoke free Best Western

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Kim F, Thank you for choosing to stay with us. We do sincerely apologize about the smoke smell in your room. We are 100% no smoking property. The guest prior to your stay didn't follow the rules. We know how much of an issue this is for you. If you would please give us a call and we will do what we can to make this situation better for you. Thank you and Safe Travels

"NEVER AGAIN!!"

1
17/07/2018

Terrible accommodations. Never staying there again. Must, moldy, dirty smell. Air conditioning unit filthy. Rotten peach behind dresser. Refrigerator visibly dirty. Rotten wood underneath fridge. Dirty toilet.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Debbie E, Thank you for staying with us. We would like to apologize for the issues you experienced during your stay. When you have the time we would love to speak to you about your stay. Please contact us when you can. We would like to make this better for you. Thank you for the feedback

"Vacation"

4
16/07/2018

We stopped at 2 best westerns, one on the way to Florida and on the way home to PA. Both were great stays. My family loves the free breakfast and everyone slept well. I was also allowed to use my points for one free night and they sent me a $20 coupon I was able to use on the way home.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Maragret, Thank you for stay with us. We are happy to see that you enjoyed your time with us. Have a wonderful summer and Safe Travels

"Good Hotel at the Price"

4
09/07/2018

My family and I stay at the BW Roanoke Rapids on our way south. The Staff was very friendly and helpful at check in and out. The rooms where slightly dated but very neat and clean. While the beds where a little soft for my taste the rest of the family found them to be very comfortable and the pillows the same. The morning breakfast was very fresh, hot and plentiful with nice options and fruit. We all liked our overnight stay at this BW. In my opinion I think the hotel could use some TLC in the way of paint and minor overall repair work to the rooms and public areas of the building. I would stay there again on my next trip south.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Lawrence, Thank you for choosing to stay with us. We are happy to see that you enjoyed the staff and the cleanliness of the rooms. We also are glad that you had the chance to enjoyed out delicious hot breakfast. We look forward to seeing you next time. Safe Travels

"one night stay"

2
09/07/2018

It did not go well from the start. After driving 800 miles with 2 kids under the age of 4, I wanted to relax in a comfy quiet room. The room that was given to us, smelled like an ashtray. After going back to the front desk, they gave us another room, which was a lot better. However, there were no blankets, pillows or anything to set up the pull out couch. But, they kindly and promptly brought some over. Then, we realize there were only 2 bath towels and with kids taking a bath and myself, we needed a couple more. So, when I called the front desk to ask for a couple more towels, they said if I could come down and get them...I won't go on a rant, but I was not pleased with that response. Anyways, after they said it will be a while for the other towels (which it was), they brought up one hand towel. And, the way they tried to hand it to me, was very unprofessional. I asked, again, for bath towels, which were brought up a while later. I understand the hotel might have been busy or not busy, but that's not how things should be done. Plus, there were kids running and screaming down the hallway between 9pm and 10pm, which made getting my little ones to sleep difficult. I usually have a good experience with Best Western, but not with this one and I will not return to this specific hotel.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Stephanie, Thank you for choosing to stay with us. We do apologize for the issues you experienced during your stay. It is our goal to deliver exceptional service to all our guest and failed to do so with your stay. We would love to fix this for ypu so please give us a call so that we can make this situation a great one. We look forward to speaking with you. Safe Travels

"Not great"

2
16/06/2018

The hotel room was dirty, we had the whirlpool suite and there was garbage on the floor when we got there. The tub had mold on the entire surround. When we grabbed a towel from the holder, the holder fell entirely off of the wall. The air conditioner didn't work. The good things I can say is breakfast was good, the staff was friendly and kept it well stocked- sausage, gravy, biscuits, eggs, cereal and all of the breads, waffles, juice and fruit.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Amanda S, Thank you for staying with us. We are sorry that we didn't meet or exceed your expectations during your stay with us. We do apologize we have looked into the items that you mentioned and corrected those. We are happy to see that you did enjoy out breakfast. We look forward to you staying with us again soon. Safe Travels

"sleeping comfort"

4
13/06/2018

Comfortable bed . Also..... had enough pillow for once!! That was helpful! No problems encountered. Good location off Route 95. Staff friendly too! Nice to have breakfast on hand before continuing on with trip North.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear vivadon1, Thank you for choosing to stay with us. We are happy to see that you enjoyed your stay with us. We look forward to you staying with us again soon. Safe Travels

"Family Stay"

5
26/05/2018

Second time staying with them was just as great as the last. I will be booking with them for every stay in that area. The staff is great and always inviting everytime I check in. The break fast in great and the area is always clean.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear mmungo89, Thank you for returning to stay with us. We are pleased to see that you enjoy your stays with us. We look forward to seeing you again soon. Safe Travels

"Always Stay Here"

5
20/05/2018

I am very pleased with this Hotel. The staff is very nice and pleasant. I always stay here when I am on my way to Pennsylvania. One time I bought my granddaughters and they had a blast in the pool. And not to mention they liked the breakfast.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear christineJ25HA, Thank you continuing to stay with us. We are pleased to know that you enjoy your stays with us. We look forward to you seeing you and the granddaughters on you next trip. Have a wonderful week. Safe Travels

"Stop over in Roanoke Rapids"

5
19/05/2018

Great location, very friendly staff, clean comfortable room, front desk gal was awesome and the young man tending the breakfast room was great! Would recommend this hotel as a great stop over travelling on the highway.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear findog2, Thank you for the excellent rating and comments about the team. We are pleased to see that you enjoyed your stay with us. We look forward to you staying with us again soon. Have a wonderful week! Safe Travels(:

"Very nice. Big surprise."

4
07/05/2018

We were on a golf trip heading North and we found all our favorite hotels full do to a big kids baseball tournament. We had to drive and drive and spotted the BW new logo. We got the last room and we were pleasantly surprised on how nice. Haven't stayed in one in 30 years or more. They have really upgraded there brand. The bedding was very nice and the room have been nicely updated. excellent check in and out. Even the free breakfast in the morning was actually very good. One of my Uncles said he never eats in the places and tried it and liked it.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Pat S, Thank you for choosing to stay with us. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again soon. Safe Travels

"Good room, disappointing breakfast"

3
06/05/2018

Our room was clean and comfortable. Price was reasonable for anticipated stay. The disappointment came at breakfast. Arriving at 730 we found the room filled with people from a tour. We could wait for a seat, but all the hot food was cleaned out. The staff must not had anticipated the effect of so many people at breakfast. We could notvvwait for the food refill. Our breakfast was coffee and toast. Most BWs are better experience

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Tom2831, Thank you for staying with us. We do apologize about you not being able to enjoy our breakfast. We have worked the issue out and this is no longer an issue. We look forward to seeing you again soon. Safe Travels

"Nice stop"

4
03/05/2018

Hotel was clean and quiet. Nice big bed and cold refrigerator. Not fat from the highway without highway without highway noise. Easy to reach several restaurants. Nice place to stay. I would stay here again.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear ressixie2, Thank you for choosing to stay with us. We are happy that you enjoyed your stay with us. We love that you were pleased with the location, the cleanliness, and comfort of your stay. We look forward to seeing on your next trip. Safe Travels:)

"Best Western is very good to stay!"

5
30/04/2018

Best Western is Convenient right off of Interstate 95. Nice and clean good to stay after a long trip on the highway. It beats Motel 6 and red roof Inn. Clean rooms and nice beds. Professional staff. Good refrigerator and microwave.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear William H. Thank you for choosing to stay with us. We are pleased to see that you enjoyed your stay with us. We love that you were happy with the cleanliness of your room and the comfort of your bed. We look forward to seeing you next time. Safe Travels and thanks again.(:

"Nice Place"

5
29/04/2018

Nice, clean property that is convenient ti I95. There are plenty of restaurants within a couple of miles. The staff was friendly and knowledgeable . The check in and check out process was fast. Will consider this property again if I have the need to stay in the area.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear EngnrFshrmn, Thank you for choosing to stay with us. We are happy to see that you enjoyed our location and the friendliness of the staff. We look forward to you staying with us again. Have a Wonderful Week and Safe Travels...(:

"BW Roanoke Rapids"

1
19/04/2018

Hotel easy to get to. Good breakfast. Many restaurants close by. I will look at staying here on my way to Florida and on my way home. It is a good spot to stop when travelling. I would recommend staying here. The price is a good value.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Rick080857, Thank you for choosing to stay with us. We are happy to see from your comments that you were pleased with your stay. The rating that you gave us reflects that you were not pleased with us. If you would please contact us so that we can see what we can do to make you happy. Have a great weekend(:

"Great Beds! Awesome Shower! Very Nice Staff!"

5
18/04/2018

Speedy and courteous check-in! Easy on-line reservations. Clean room. The bed was really comfortable. The shower was AMAZING - very hot and great pressure. The staff was super nice and very accommodating. I would recommend, highly!

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear PotsieWeber, Thank you for the great review. We are happy to see that you enjoyed your stay with us. We love that you were pleased with the cleanliness of your room, the comfort of the bed, and the friendliness of the staff. We look forward to seeing you on your next trip. Safe Travels

"Easy on/easy off"

4
16/04/2018

Easy on and off I 95, easy check in &out, staff efficient & pleasant, welcome cookies coffe ser up, free newspaper was a nice touch. The breakfast was good but the toaster needs replacement. Our mattress needs to be replaced ,I'm sure they will. You need to drive to get a meal, there is nothing inwalking distance. Internet was good.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear 247cb1, Thank you for staying with us and taking the time to tell us about your stay. we are pleased to know that you enjoyed the service provided by the staff, the delicious fresh baked cookies, and the complimentary newspaper. We don't have any restaurant within walking distance but all the restaurant are less than a 5 minutes drive away. We will check on the toaster and mattress thank you for informing us of this. We will see you on your next trip.

"Roanoke Rapids April"

5
14/04/2018

The room waa very clean and the bed was comfortable. The breakfast foods were excellent in selection, quality, and quantity. At check in we were offered an upgrade to a suite without needing to request, due to our rewards tier. The staff is very friendly and responsive to requests.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear lynnhM2354HI, Thank you for choosing to stay with us. We are happy to see that you enjoyed the cleanliness of your room, the comfort of your bed. We are also great that you enjoy the delicious hot breakfast. We would also like to thank you for being a loyal BW Rewards Member. We look forward to you staying with us on your next trip. Safe Travels

"Excellent value, caring staff"

4
09/04/2018

Extremely pleasant stay. We were greeted by the smell of baking cookies, and check-in staff were friendly and professional. We were swiftly moved and upgraded to a suite after expressing concern about a crying baby next to our original room. Later I needed soap to clean our travel cups and it was provided with a smile. For me, these little things are the hallmarks of a staff that actually cares about the guest experience. The room itself was clean, comfortable and spacious. Exercise room had decent equipment. Breakfast had good variety. We've figured out this location is exactly halfway on our frequently traveled route between New England and Florida - we look forward to staying here again.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Deborah D, Thank you for choosing to stay with us. We are happy to know that you enjoyed you stay with with us. We love that we pleased with the speed and professionalism at check in, our freshly baked cookies, the cleanliness, size and comfort of your room, the fitness room, and our hot delicious breakfast. We look forward to you staying with us on your next trip. Thank you and Safe Travels

"Nice hotel, convenient from 95,"

4
09/04/2018

I stayed here on way to another destination. I had a free night. The staff were very nice and the room was good. The bed was not too firm and would recommend staying on the side away of the hotel that faces 95. The road noise is not that bad but you can hear the traffic. The staff were very nice and the lady who kept the breakfast area going was very friendly. The hotel is a little far from most restaurants but not that far.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear K V, Thank you for staying with us. Thank you for choosing us for your free night stay. The staff thanks you for the compliment we are pleased to see the you enjoyed our hotel. We are happy to know that you enjoyed the hot delicious breakfast. We will see you on your next trip. Safe Travels

"A New Best Western with Good Service and a Breakfast That's Much Better than Other BW Hotels"

5
07/04/2018

We had a very positive experience at this Best Western. The check-in was smooth and efficient, and we were greeted by friendly staff, given a warm chocolate chip cookie and a room upgrade. Our room was spacious with a fridge and a micro-wave. We've stayed at many Best Westerns and one notable feature was that this breakfast was really a cut above many of the others we've stayed in. The orange juice was tasty, eggs were nicely cooked, wider choice of toast and baked goods, whole and low-fat milk, yogurt, and great hard-boiled eggs.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Penny W, Thank you for choosing to stay with us. We are happy to see that you loved the check in, our delicious freshly baked cookies, and your spacious room. Thank you for the compliment on our delicious hot breakfast. We look forward to you staying with us again soon. Safe Travels

"Mix Up"

3
04/04/2018

When I arrived, I was politely greeted and given great directions how to get to my room. However, the key didn't work. I kept trying both keys, until a person came to the door!! The previous staff assigned her my room earlier. I had to wait until the only room they had left was found. So check in was a mess, but the room was clean and comfortable. Breakfast was good. There is a nice business area if you need to work on the computer or print something.

"Typical Best Western"

3
30/03/2018

This Best Western was exactly what we expected. Friendly staff, small but very clean and comfortable room. Adequate breakfast. We were surprised there were no restaurants in the immediate vicinity but "downtown" Roanoke Rapids was only a few minutes away and had several restaurants, including Ralph's Barbecue which we have reviewed separately.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Hello 102mauricea, Thank you for choosing to stay with and taking the time to tell us about your stay. We are happy to see that we met your expectations. We look forward to you staying with us again soon. Safe Travels

"Great people, nice rooms, no eat-out options"

4
28/03/2018

Pros: Hot water, great receptionist and breakfast people, nice variety of hot breakfast foods and fresh fruits, disposable cover on the tv remote, quiet, large fridge. Cons: bathroom wall next to toilet needs to be cleaned or painted, tub faucet did not fit securely against the wall, high pet fee of $20, must drive to next exit for any eat options other than snacks at the nearby gas station. We stopped for a quiet night's sleep, so the lack of super close restaurants was not an issue for us...and we did enjoy a noise_free sleep.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Mikkyt2017, Thank you for choosing to stay with us. We love that you were pleased with the friendliness of the staff, the delicious hot breakfast and its variety. We have taken care of the bathroom walls and the faucet in the tub. Thank you for letting us know about that. We are also pleased to see that you enjoyed a good nights rest without the noise of the busy next exit. We look forward to you staying with us again. Safe Travels

"Generally clean but needs to have the bathrooms and shower updated"

3
25/03/2018

Clean Lobby area and nice staff. Rooms are big and roomy. Bed was soft and nice sheets. Bathroom needs updated and toilet needs to be upgraded. Toilet was very low - lower than normal. Internet was good - tv selection was good.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear vflohr, Thank you for choosing to stay with us. We are pleased to see that you were happy with cleanliness of the lobby and the friendliness of the staff. We love that you liked the size of the rooms and the comfort of the bed. We are in the process of improving all bathrooms. We look forward to you staying with us again soon. Safe Travels

"Clean, clean."

5
12/03/2018

This hotel is very clean. It may not be the most updated but I'll take cleanliness over anything. Great Service Staff as well. Great Job!! Will definitely continue to stay here every time I make a trip.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Latisha P, Thank you for the excellent rating. We are pleased that you enjoyed your stay. We look forward to you staying with us again soon. Thanks for choosing to stay with us. Safe Travels

"Excellent Value"

4
11/03/2018

Stayed here on our way to Myrtle Beach. Just a few hundred yards off I 95 this hotel is very convenient as a pit stop and surprisingly quiet being right beside the interstate. Rooms are very clean and comfortable, staff both at check in and check out were very professional and helpful. Lots of restaurants within five minutes and gas right beside the hotel makes it a great over night stop

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Donna L, Thank you for taking the time to tell us about your stay. We are pleased to see that your pleased with our location, cleanliness of the rooms, and our excellent service. We look forward to you staying with us again soon. Thank you for choosing to stay with us. Safe Travels

"Greeted by friendly staff and enjoyed our stay"

5
08/03/2018

The girl at the front desk was very friendly and polite when we arrived. Being a gold member we were offered a free upgrade to king suite. Room was clean and all amenities worked fine. Had a great breakfast in the morning with a good selection.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Lloyd l, Thank you for the excellent rating. We are happy to see that you enjoyed your stay with us. It is our pleasure to upgrade our Elite BW Reward Members. We are glad that you were pleased with the cleanliness of the rooms and hot delicious breakfast. We look forward to you staying with us again soon. Safe Travels

"Just okay"

4
07/03/2018

Room rather large. Very noisy! Was only able to sleep about half the night due to the noise coming off Route 95. We arrived late, I should have asked to be moved but arrived late and just wanted to get settled in. Breakfast was very good.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Debbie S, Thank you for taking the time to tell us about your stay. We do apologize for the noise of I 95. We wish that you would have asked to be move to a quieter room. We would have been more than happy to accommodate your request. We are happy to see that you were pleased with the room size and our delicious hot breakfast. Thank you for staying with us. We look forward to staying with us again soon. Safe Travels

"Good value"

4
02/03/2018

Stayed one night. Lobby was bright & inviting. Enjoyed the warm chocolate chip cookie. Front Desk Reception was good. Room was quiet, clean & good space. Mattress was a bit stiff. Located handy to I-95, but away from restaurants. All in all, a good buy.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear MJAFish, Thank you for staying with us. We are happy to see that you enjoyed your stay with us. We do have great hot chocolate chip cookies every evening. We love that you like the cleanliness of the rooms, and our location right off of I-95. We look forward to you staying with us again soon. Sfae Travels

"Excellent for a one night stay"

5
23/02/2018

Stayed here as a halfway point on the way to New York from Florida. Very, very reasonably priced. Very clean room and friendly front desk staff. Great FREE morning breakfast. This place was perfect for our purposes.

Best W, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear TEBlaise, Thank you for staying with us. We are happy to see that you enjoyed your stay with us. We thank you for the excellent rating as well. We look forward to you staying with us on your next trip. We a wonderful day and Safe Travels

"Travel home without plans to stop"

5
10/01/2018

Stopped here as I traveled form Orlando FL to Alexandria VA when I got tired on the road. VERY HAPPY with this hotel. At check-in Sabrina was most helpful getting me checked in and providing direction to various locations for dinner. This hotel is easy access of Exit 171 on I-95 in NC.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Roger, Thank you for the excellent rating. We are pleased to see that you were happy with our hotel. We aim to deliver the best service and product possible. We look forward to seeing you on your next trip back. Safe Travels

"Enjoyable Experience"

5
08/01/2018

I have stayed here for the past 6 weeks now and the stay has been great. The rooms are nice and clean and the staff have always been friendly and helpful. Good price for what you get. Weight room is small but does offer the necessities to provide you with a good workout.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Ashlyn, Thank you for the excellent rating and the comments about our staff and hotel. We are happy to see that you truly enjoy your stay with us. Thank you for choosing to stay with us and like also just let us know if you need anything. Have a wonderful day.

"Would not stay again"

2
07/01/2018

This hotel is tired and in major need of renovation and tlc. It must have been a hotel that Best Western bought from some other chain. I must say that it was clean enough but very boring decor-wise and mildly unkempt. It felt too secluded for my liking. We got in late and didn't feel like going any distance for food since we had been driving all day. We were out of luck because there is not a restaurant in sight. They had a list of maybe 20 restaurants, only 2 delivered but most were closed or closing by the time we checked in. I wouldn't stay again.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Sewfedup, Thank you for taking the time to tell us about your stay. We are glad to see that you were happy with the cleanliness of our hotel. We are sorry that you arrived so late that all the local chain restaurants were closed or closing. Just for future reference all the restaurants are less than 5 minutes away. We do hope that you will visit us again soon.We hope you have a wonderful day and Safe Travels

"Great stay at this Best Western"

5
05/01/2018

We enjoyed our stay here on the way south. The lobby was inviting and spacious, the staff very friendly and helpful, the room well appointed and clean, and we enjoyed the hot breakfast, especially the fluffy scrambled eggs. We also appreciated that there were plenty of tables and chairs in the breakfast area. We would definitely stay here again.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Hello LoveHawaii8, Thank you for the review and choosing to stay with us. We are happy to see that you enjoyed your stay. We are glad that you enjoyed the spacious lobby and breakfast area. The hot breakfast is delicious and we try to make it the best. We look forward to you staying with us again soon. Safe Travels

"Pleasant stay"

4
03/01/2018

This was my 3rd time staying here & it was pleasant. The staff is friendly & accomodating. When my husband became ill, they were helpful to us. The place was clean & the breakfast choices were very nice.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Tara D, Thank you for the review and the comments about the staff. We do our absolute best to give each and every guest that stays with us an exceptional level of service. Thank you for staying with us and we look forward to you staying with us agan.

"Great place to stay"

5
03/01/2018

Nice to find a reasonable rate with such good accomodations. will definately use this hotel again. Pet friendly was a bonus. So hard these days to find one, let alone, such a nice one. Breakfast was a full spread, constantly refilled and lots of room to move around getting food.

"RR Visit"

4
02/01/2018

The main we stay at this hotel when visiting Roanoke Rapids is because of the employees. They are so friendly and personable. We are able to bring our small pet also. The hotel is conveniently located to Hwy 95.

"You get what you pay for."

3
01/01/2018

Clean except a/c grille, window fogged, tv channel line up basic, outdoor pool only. Fake eggs from a carton for hot breakfast tasted bland. Wi-Fi sign in needed several tries. Bed was super comfortable and room was quiet. Hotel staff was super friendly.

"We suggest that you find a different hotel."

1
01/01/2018

Hotel is old and tired. The bathroom was tiny and in need of a total renovation. There wasn't even an exhaust fan.First floor room was dirty and noisy. Breakfast selection was of poor quality and there wasn't any coffee.

"Room needs updating"

3
27/12/2017

On a trip from Massachusetts to Florida stopped here overnight. Staff was excellent Room needs updating/maintenance.(minor imperfections) bed was also too soft. all in all not bad for the price. 24 hour coffee was great

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Arthur B, Thank you for choosing to stay with us. We appreciate you taking the time to tell us about your stay. We are taking a look at the minor issues and getting them addressed. We are glad that you enjoyed the 24 hour coffee. We look forward to you staying with us again soon. Safe Travels

"Check your bed sheets!!!"

2
23/12/2017

My husband and I always read reviews thoroughly to make sure we know what type of hotel we are staying at. This Best Western had very good reviews. It's 4am in the morning and we have kids so we were happy to find out about this place. We checked-in and were given a room. Got to rm 214 and it was completely dirty. It was very obvious that no one cleaned it. Bed completely disheveled, dirty towels on floor and sink. I quickly closed the room in hopes that I just didn't barge in on someone. Went back down stairs and we were given room 249. I was happy that upon entry the room looked clean. We all got ready for bed and I noticed a brown long straight piece of hair (could not be ours) on top of the sheets. I'm so exhausted at that point that I just removed it and was going to ignore it. BUT THEN.... My husband pulled the sheets back... Uugghh, hair was is so many places and the sheets were so wrinkly in the middle that you can tell someone didn't change the sheets but only remade the bed. It was really obvious. At that point we called downstairs and were offered a king. We have kids and that wouldn't work. We opted to have our sheets changed. I wanted them to remake my kids bed as well because I no longer trusted that theirs was changed....eeww and uugghh. She knocked on the door and handed me the linen. No apology or eye contact. I didn't realize that I was going to have to change those dirty sheets myself. Anyway... I just want sleep. As we were changing the sheets we found more hair and stains (looked like old blood) on the pillow sheets. Eew!! I'm a registered nurse and I cannot be fooled. Removed all blankets and stained pillows. Finally got to bed. The staff was nice, we were given a full refund but I still want you all to be careful and check those sheets. I hope whoever changed our sheets was held accountable and taught about cleanliness. It's not a subject to be taken lightly. We are appreciative of our full refund but will not choose Best Western as a choice of stay in our future.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Jennifer L, First let me start with an apology. We are sorry that your experience was not what you or anyone would expect. It is our goal to deliver the best stay and service in the industry and we fail to do so with your stay. We have reviewed this with the housekeeping department heads and staff. We are using your comments to help us ensure that this doesn't happen again. Thank you so much for staying with us and taking the time to tell us about your stay. Safe Travels

"Less than Spartan"

2
21/12/2017

We stayed last week in Room 103 .Plusses: room size, pet friendly, fair breakfast. Minuses TV is a mystery, significant scrapes on bedroom wall. hole in the bathroom wall Price is fair, but if you are without a pet look for alternatives..

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Hello Mr. William G, We would like to thank you for staying with us. We appreciate you taking the time to tell us about your stay with us. We are glad that you enjoyed the room size, pet friendliness, and the breakfast. I'm sorry that the condition didn't meet your expectations. We have observed the room and taken care of any opportunity to make the room better. We hope that you will return so that we can delivery the service and product that you have come to love. Thank you

"Interstate Access Without the Noise"

4
18/12/2017

Conveniently right off of I-81 and even though it is close we couldn't hear highway noise from our room. Easy to get to and right next to the mall and several places to eat. Plenty of parking and free breakfast. Clean and comfortable rooms. We stayed here for one night traveling with our two goldendoodles. The pet rest area was very small but that was the only down side to our stay.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Bearfest, Thank you for the review and staying with us. We are glad that you enjoyed our delicious hot breakfast and the clean room. We are always happy to see our furry friends as well. We look forward to you staying with us again soon. Safe Travels

"Excellent service"

5
06/12/2017

No problems was there because of a death in the family. They were so kind and made sure we had everything we needed. One issue with shower was the shower rod and they fixed it right away. Kudo's to the staff!

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Rachel H, Thank you for the excellent rating. We are pleased to see that you were happy with your stay and our great staff. We are here to help in anyway we can to make your stay a great one. We look forward to you staying with us again. Thank you

"Very Nice Stay!"

4
03/12/2017

This hotel was such a pleasant surprise! The room was clean, large and comfortable. Our stay was in a two bed room. The beds were comfortable making for a good night's sleep. There was a mini refrigerator, but it was much larger than most. The room also contained a microwave and coffee pot. The remote for the television was even enclosed in a clothe envelope labeled “fresh remote.” The bathroom was on the small side, although still clean, with the sink and a large counter and mirror located on the outside of the bathroom. The hotel offered a complimentary breakfast which included breads, cereals, eggs, sausage, biscuits and gravy, and make your own waffles. Monetarily, the cost was a bit on the high side, but all in all, my family and I were very impressed with our stay at this hotel!

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Jans436, Thank you for the review.We are pleased to see that you were happy with our beds and you enjoyed a good night's sleep. We are happy that you enjoyed our breakfast and the amenities in the rooms and the cleanliness as well. We are glad that you all were impressed with our hotel. We look forward to you staying with us again soon. Safe Travels

"Best Western stay"

3
29/11/2017

There has been some updating to the hotel however rooms could use a facelift. Rooms are definitely not sound proof as a screaming child in the hall came in loud and clear in our room. Staff was very cordial and accommodating. Price was good for the value.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Cygany, Thank you for taking the time to tell us about your recent stay with us. We apologize about the noise we hope it wasn't to much of a disruption for you. The staff thanks you for the comment. We all look forward to you returning to stay with again soon.

"Excellent place to stop on our way to Florida"

5
29/11/2017

We can always count on Best Western to be to our satisfaction. The rooms are big, well appointed, the breakfast is great and they welcome our small dog every time we stay. This hotel is well situated along Interstate 95, so no delay going off our way to find a hotel.

Wiley D, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear TravellingDesRosier, We all thank you for taking the time to fill out the review and the excellent rating. We do take pride in how large our rooms are. The breakfast is one of the great things we have to offer. We are always excited about our furring friends staying with us also. Thank you again for choosing to stay with us.

"Best Western Roanoke Rapids, NC"

5
25/11/2017

We had another great stop over at the Best Western in Roanoke Rapids, NC. The room was perfect and ready for us. We were even presented a couple of gifts ( spring water, crackers with cheese and a piece of candy ) It was very nice to receive the little gift on checking in and much appreciated. The breakfast the next morning was excellent. A great stop and we will be looking forward to again next year.

Bela S, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear dbmcgow, Thank you for the review. We are happy to see that you were please with your stay. We are glad that you enjoyed the gift bags. The breakfast is a sure pleaser and we do take pride on the quality and service of the breakfast. We look forward to seeing you again next year. Safe Travels

"Just a good stop"

4
22/11/2017

12 drive from here to home. Seems to me 12 hours to Florida as well. Good 1/2 way house, so to speak. Clean, comfortable, well positioned. Gas on the corner, but it's cheaper up the highway a little by $0.25/gal.

"Roanoke Rapids"

3
18/11/2017

Stopped for overnight while traveling to Fl from NY. Hotel is basically clean and quiet, but could use some updating as some things are beginning to show wear and tear. Breakfast has been updated and provides a good variety of times to choose from.

Bela S, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Mgbg2, Thank you for taking the time to tell us about your stay. We are pleased to see that you were happy with our great breakfast. We are working daily to improve on the hotel. We look forward to you staying with us again soon. Thank you

"High price and inferior overall quality."

1
05/11/2017

Honestly nothing was good for me. Silly coffee machine which dumps black water and breakfast looks like not fresh. Thought of grabbing some bread but after seeing whole set up and dishes I decided to eat outside. They have some crap patchwork on ceiling and fitness room was ok but treadmill makes ridiculous noise and has a ripped belt. My mattress was wavy and behind furniture a lot of crap. I was trying to plug in my phone and had to move the night stand and then..I took pictures. I don't want refund but never going to stay in that motel although I travel a lot up North

Bela S, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Let me start with a sincere apology. We strive to deliver exception service and product and we fail short with your stay. We appreciate you taking the time to tell us about your experience at our hotel. We are using your feedback to help us improve your stay. If you would like to discuss your stay please feel free to contact us at the hotel. We would like to ensure that the concerns have been addressed. We hope that you will give us the opportunity to regain your trust in our hotel. We look forward to you staying with us in the near future. Thank you

"nice"

4
05/11/2017

First time staying here but very impressed. Very clean excellent service. Breakfast not bad. Nothing around to eat but a couple miles north is tons of places. Would highly recommended this place. Have stayed at other places in the area and this is the best so far for the price will be staying here again with no problem.

Bela S, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Stewart G, Thank you for taking the time to submit a review. We are happy that you chose to stay with us for the first time. We are extremely happy that you were impressed with your stay. Looks like we have a new fan. We look forward you you staying with us again soon. Thank you again and safe travels..

"save your money"

1
02/11/2017

as a person who spends over 200 days in hotel rooms a year i feel this review is just. the staff was very pleasant. well thats all for the positives. bed was a king mattress was worn out the chair in the room was so dirty i didnt even want to put my suit case on it. the carpet in the room was dirty. the internet was unusable i tried to load pages after logging on but it was usless. there was so much light coming in around the door it looked like a super natrual movie seen I could go on but you get the picture. I was given a link from best western to review the hotel. I did the review and was given a scripted response . not even an apology bela shah was the manager 2525362300 is the number given in the reply to me no one would answer the phone save your money

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. I would like to apologize for all the inconvenience you had during your recent stay. We take all the comments very seriously and work to fix it. Please visit us again, and I assure you that you will have positive experience. Take Care, Bela Shah

"Clean and Accommodating"

5
29/10/2017

Would highly recommend this as a stop on your trip. The accommodations were more than adequate and the breakfast was bountiful...as were all the staff on premises. I just wish the indoor pool did not close as of Labor Day as that would have added to our relaxation after a long ride. You will not be disappointed.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us a 5 star ranking. We are glad that you had a very nice stay with us and you enjoyed our bountiful breakfast. Our outdoor pool is seasonal and when it starts cooling down, we close our pool. I apologize for that. Please visit us again. Take Care, Bela Shah

"Not the Typical Best Western"

3
18/10/2017

We were told the only room left was a smoking room and we went to see it first. It was smelly but we decided we were tired and took it. Little did we know they allowed dogs (who were loud barkers). The bed was not the best and no bed bug cover on the mattress. No cookies or newspapers like they usually give you. Lots of noise so it was hard to sleep. The eggs for breakfast were so overdone I would not touch them. Breakfast not as good as usual. Stale danish.

Ramesh B, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Phyllis !! Thank you so much for the feedback, and we appreciate your time to write us s review. It is unfortunate to hear that your stay was less than the satisfaction. Please note that we will use this feedback to make improvements in our product and services. It is guest such as you who always help us in removing deficiencies to make better improvements. I hope you will give us another chance to serve you, and feel free to contact the hotel directly should you require. I assure you that this feedback will be shared with other necessary departments to improve our services. Once again, please accept my apologies and hope you will give us one more chance.

"Great and convenient place right off I95"

4
18/10/2017

Easy in and out, close to a variety of restaurants. Clean, nice staff and reasonable. We have stayed there twice both going north and south from Florida and South Carolina. Will stay there again for sure.

Ramesh B, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Thank you for choosing to stay with us. We sincerely appreciate your feedback and time to write us a review. I am glad your stay was satisfactory. Please come back and see us in future. Once again thank you for the feedback.

"Hope"

5
15/10/2017

The hotel was very clean and has the best price in the area. It is conveniently located to the interstate and shopping centers and restaurants. The staff was very helpful and professional and went beyond what expected to ensure that I was pleased with the service. I would definitely recommend this hotel.

Ramesh B, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you so much for the feedback, and we appreciate your time to write us a review. We are happy that your stay was satisfactory and we have exceeded your expectations. Please come back and stay with us again. We sincerely thank you for the business and look forward to seeing more of you, your family and friends. Management

"Good - clean hotel"

5
11/10/2017

This hotel had friendly people, rooms were very nice and clean. The price was very nice too. We stopped there as a midway point of our trip in both directions. Very convenient to 95 which was very helpful. I would recommend as a stop over hotel.

Ramesh B, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Thank you so much for the feedback and we really appreciate your time to write us a review. I will share this with whole team. I am happy your stay was satisfactory and we exceeded your expectations. Please come back and see us in future again.

"Ehhhhh"

3
02/10/2017

We have stayed here twice in the past two months. It's a great place to stay, right off 95. It's definitely rough around the edges. Needs some major updates. But it's fairly inexpensive, and accepts dogs, (which we always travel with), and it's clean. If I we don't travel with our dogs, we'll find a nicer place to go!

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest !! Thank you so much for the feedback and writing us a review. We sincerely appreciate your time to write us and choosing to stay with us once again. It is unfortunate that your stay did not exceed your expectations. We surely consider every feedback such as yours very seriously to make improvements. We have done some minor changes in staffing including management to improve hotel and room conditioning. We will surely reconsider few things in near future in terms of renovations and make this hotel looks nicer than what it is. I am positive you will see great changes and would reconsider coming back to stay with us even without your pet. Once again I would like to thank you for the feedback and look forward to seeing more of you, your family and friends. Management

"Awesome"

5
02/10/2017

Customer service is the best ever hands down, employees go out the way for you in every way possible. Every front desk clerk ask how's everything, do you need this/that. I was overwhelmed and very satisfied the way your staff treated me and my wife.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest !! Thank you so much for the feedback and we sincerely appreciate your time to write us a review. We are very happy that we exceeded your expectations and look forward to seeing more of you, your family and friends. Thank yo once again for the feedback. Management

"Run Down"

1
27/09/2017

Was suppose to stay 3 days. We had to check out on the 3rd day stay because the hotel Manager thought he could just walk right into our room unannounced. I told he get out he would not till I demanded

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest !! Thank you so much for choosing to stay with us, and we sincerely appreciate your feedback. It is unfortunate that your satisfaction was less than what you expected. It deeply saddens me when I see guest concerns such as yours. Please be assured we take these feedbakcs very seriously, and I will personally investigate this matter. I cannot let this happen next time to any of our guest period. I am sure some misunderstanding happened on our part, and we are very sorry for it. I wish I would have known about it and requested you to give us another chance to make it right for you. I can assure you that incident such as this is not a repeat occurrence. Please do not consider onetime event as likely event all the time. We are on top of things to improve our guest services, and I am positive it will get better. Feel free to call me directly at the hotel so we can make it right for you, and request you to give us another chance. Management

"PET FRIENDLY"

4
09/09/2017

Pet friendly, indoor access hotel. Clean, comfortable rooms and beds. Breakfast was adequate. Enough variety to satisfy almost anyone. Only had contact with one staff member, who was polite but not very welcoming. Not rude or discourteous, just not very friendly. We were traveling for the first time with our newly adopted dog, and I was a little disconcerted when the first thing I was handed was a set of rules. Management may want to rethink check-in procedure. Otherwise, hotel is fine. Will stay here again on way back and forth from New Jersey.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Good morning Barbara, thank you for your review on behalf of your stay. We take pride in making sure each and every guest satisfaction is 100% and there stay is enjoyable. With that being said I would like to apologize on behalf of the front desk staff for not being welcoming and friendly. We are happy to know that will not prevent you from future stays with us. Have a wonderful day.

"Roanoke rapids"

5
04/09/2017

The room is above expectations the staff is courteous and professional. The gym is good and the pool area is nice. The breakfast is very good and fresh. This hotel is very well maintained I definitely would recommend this hotel

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. We are glad that you enjoyed your stay with us. We appreciate your 5 star ranking. Please visit us again. Take Care, Bela Shah

"Noe-Blind Hotel"

2
29/08/2017

The non-smoking rooms smelled like ashtrays. The entire hotel smelled like a litter box. We have stayed in "pet-friendly" hotels before and the pet area was contained to a certain floor or certain wing of the building. The smell in the hallways of this hotel took your breathe away. This hotel is a disaster.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 252-536-2300.

"Stay Away!"

1
28/08/2017

The worst hotel my family and I have ever stayed at! This place is not a Best Western Plus. The only good thing about this place is its proximity to I 95. The hotel looks good from the outside but the rooms / hotel is old and very dirty. Stay way!

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 252-536-2300.

"Very Disappointing"

2
26/08/2017

We were on a trip from Massachusetts to and from South Carolina for the Eclipse and stayed at several different chain motels. This was by far the worst. The check-in person was not friendly, there was no literature in the room (local restaurants, channel list for TV, etc.) And the wifi wasn't good.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Good morning lelahw, thank you for providing us with a review of your stay. I sincerely apologize for the disappointment regarding your stay. We do keep the channel listings and local restaurant papers at the front desk and all guests are welcome to take both upon checking in. We hope you will stay with us again. Have a great day

"Good place to stop near I 95"

4
25/08/2017

All the rooms at this hotel are accessed from an interior hallway. The room was quite adequate with microwave and refrigerator. Staff was pleasant and helpful. I used the fitness center. Breakfast was good and the breakfast room was large enough. I would stay here again.

"Good hotel on way to South Carolina"

4
24/08/2017

My husband and I with our dog stayed one night here on our way to Pawleys Island, SC. Our room was large and nicely decorated but most important it was clean and smelled fresh (not doggy). The pool is small but kept immaculate and is open until 10:00 pm. Restaurants are easy to get to and there are a variety of options. Breakfast is the standard waffle maker, scrambled eggs, etc. Not that great but it gets you on the road.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Good morning dew2791, thank you for taking the time out of your day to post a review on behalf of your stay. We are pleased to know that you and your husband were happy with the accommodations. Housekeeping staff takes pride in their work and we're glad it shows. Thank you for staying with us and have a wonderful day.

"Sorry I chose this place"

2
23/08/2017

I have just checked in with the least friendly reception I can remember. The desk person didn't welcome us, ask if we had any questions, show us where the wi-fi code was - nothing! In addition, the channel listing for the TV is outdated and she is clueless as to how we can get NBC or AC or whatever. Also clueless about local restaurants. Than God for Tripadvisor.

"Florida Bound"

3
21/08/2017

I use this hotel as a half way point between home and Florida. I can't recommend it as the staff is very indifferent to the needs of the guests. Other than that, it was clean and functional. Nothing special here.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Good Afternoon Mr. Williams, thank you for completing a survey and also providing us with a tripadvisor review. I apologize that you were not given a first floor room upon check-in. We do try our hardest to honor all of our guests requests and that day we did not have anymore of that particular room type available on the bottom floor. We do hope that you will continue to stay with us in the future. Safe travels

"Pit stop"

4
15/08/2017

We needed a place to stop to sleep during our road trip. This place was fine. We were only there to sleep and then continue the drive. Clean and right off the highway. Free breakfast was good. Staff was friendly.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Good afternoon Nassim, thank you for submitting your positive review regarding your stay. We value your opinion about our property. Every staff member works extremely hard to provide guests with a positive outlook of our Best Western hotel and we hope that you will return for another enjoyable stay. Have a fantastic day

"Very Nice Hotel"

5
10/08/2017

This was my second time staying. The staff is very nice and in less than 5 minutes you have stores and restaurants. The breakfast is good as well. My grand kids had a nice time. Glinta is at the front desk and she is the best.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. We appreciate 5 star review you gave us. We are glad that your grand kids has nice time at Best Western Roanoke Rapids Hotel & Suites. Please visit us again. Take Care, Bela Shah

"Very Clean"

4
09/08/2017

When I walk in all I smell was cleaning supplies, yippy (smile). The room was very clean and the bed was comfortable. The staff was very nice. I was satisfied with my stay. I will defiantly stay here again.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good afternoon, We are very pleased that you are satisfied with your stay. We will be very happy to welcome back again. Please let us know, and we will make every effort to make sure you have another great stay at our property. Thank you very much for staying with us and giving us 4 star review. See you soon. Take Care, Bela Shah

"Mold"

2
08/08/2017

Room was one the first floor the smell of mold was so bad it made us sick, we packed up to leave about 2:00am no one was at the desk. So we just left.we did talk to the manager later and they did not charge us for the room.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, On behalf of my entire staff, I would like to apologize for all the inconvenience you had during your recent stay. We will make all the efforts to make a room smells fresh. please visit us again. Take care, Bela Shah

"Good pace to relax"

5
07/08/2017

Roanoke Rapids Best Western is a place we find very relaxing. When ever we travel through the area we stay at the Best Western where you get more bang for your buck. It is quiet and relaxing. We always enjoy breakfast..

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are delighted to know that you find our hotel very relaxing. We appreciate your 5 star rating. Please visit us again to enjoy our FULL HOT BREAKFAST. Thank you very much for choosing Best Western Roanoke Rapids Hotel & Suites. Take Care, Bela Shah

"Nice place to stay"

4
03/08/2017

Very good mid range hotel. Nice pool. Good breakfast. Reasonably good value. This is a family friendly place and we were able to accommodate our pet bird which is surprisingly difficult to do considering her small size. Staff was friendly. The place is clean and secure. A good short stay place.

"Non-smoking??"

1
30/07/2017

Who are they trying to kid? Pre-booked non-smoking. When we arrived, our room was obviously smoking. They offered us another which also wreaked with the smell of smoke. Then they tried to tell me I ordered a smoking room when my confirmation listed non-smoking. Also told me I would have to call Best Western for a refund. We didn't stay, and I did get my refund before we left. They obviously gave up our confirmed non-smoking room and figured it was no big deal. I don't doubt they do it quite often and try to get away with it. So, if you're a smoker or don't mind the stench, this is the place for you. As for a Best Western? I wouldn't say it was the best of anything.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Good morning thank you for your feedback regarding our hotel. I am disappointed that a mix up occurred during the check in process and we are working towards fixing the issue. During most third party booking reservations, some guest do not know the room type that they will receive upon arrival. I sincerely apologize this issue occurred. Please feel free to contact the hotel directly and we can discuss this issue further. Thank you and safe travels. (252) 536-2300

"one nite stay"

3
25/07/2017

This hotel keeps heading downhill. Room was small but clean. Printer in hotel broken. Could not access internet from hotel computer. Could not get help from the desk on directions to another Best Western next day. They just didn't want to spend 5 minutes to help. It is overpriced and understaffed. My last visit here.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, On behalf of my entire staff, I would like to apologize for not meeting your expectations. Your business is very important to us, your feedback will help us to improve our self. We will work towards fixing the issue. Please visit us again. Take Care, Bela Shah

"poor desk help and overpriced"

2
25/07/2017

You need to make your desk help more knowledgable and helpful. Get the printer and internet available upstairs. I will not stay here again. The hotel is getting worse yearly. For the price paid I can do much better in this area

Bela S, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Thank you for your review on behalf of your stay with us, I have briefed staff on the disappointing service that was provided during your stay and I sincerely apologize for the issues that occurred. I hope that you will give us another chance to provide you with great service and a great stay in the future. Have a wonderful day.

"Need Pest Control"

2
24/07/2017

For $100.00 a night it was below standards, there were bugs, roaches, spiders, and worms. The toilet had its own issues and the room had a water stain in the ceiling. The calking on the walls was horrible and it was just not up to par. It was in the same shape as the Baymont Inns down the road, except we had better breakfast.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good evening, I would like to apologize for not meeting your expectations. We do have a pest control service by Orkin. I will find out about that problem, we will work on the maintenance issues as well. Please visit us again. If I can be of any assistance, please give me call at 252-536-2300. Thank you for choosing Best Western. Bela Shah

"Not the quality hotel I was expecting."

1
22/07/2017

Multiple issues with this visit. I prepaid for a non smoking room and was assigned a smoking. I informed of the mistake and was informed that no non smoking was available. I asked if I could cancel and be reimbursed and was informed I could not cause I prepaid. I informed I have concerns in regards to my infant son and 8 yr old daughter and was offered febreeze. Carpet was filthy, shower faucet was broken, sink had leak, walls and fridge were scuffed and marked up. Very disappointed with visit. Wish I paid a few dollars more another hotel. Will not stay here again.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, On behalf of my entire staff, I would like to apologize for all the inconvenience caused to you and your family. I will check into this, why that happened. If I could be any of your assistance, please do not hesitate to call me at 252-536-2300. Take Care, Bela Shah

"Thank goodness for laye check outs "

4
10/07/2017

Had a very last minute reservation. Although they didn't have it in their system, they still honored it. It was a smoking room, but not too bad to sleep in for the night. Very clean, hot water and comfortable bed. Was so grateful for a place to lay our heads at 4am! Thank goodness for late check outs.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Thank you very much for staying with us. We are glad that we were able to accommodate you, when you really needed it badly. Please visit us again, to enjoy more. Take care, Bela Shah

"Tired traveler"

4
10/07/2017

Long day on the road. Boston is 700 mi from here. This was a good stop on our way to Florida. Our pet was welcomed , no problem. Room was clean and comfey. Staff was frendly and polite,helpful.After a good nights sleep,ready to hit the road to complete our trip

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Thank you very much for choosing Best Western, while driving to Boston. We are glad that you had a comfortable stay with us. Please visit us again. Take Care, Bela Shah

"Bad experience"

1
10/07/2017

The hotel office help lied when I called. The person said sold out. Then I called the 800 and booked a room. Then at check in, it was like we were bothering the person from doing something else. Then the next day the food was cold, and when it ran out, the food person did not restock it.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, On behalf of my entire staff, I would like to apologize for all the inconvenience you had during your recent visit to our property. All the issues will be addressed immediately and will be resolved. If I can be of any assistant, please do not hesitate to contact me at 252-536-2300. Take care, Bela Shah

"Dirty"

2
10/07/2017

Checked in after 2 in the morning I got woken up by my daughter she said there are bugs crawling around by the tv I got up I said what time is it she saidc4:30 I go look and roaches crawling around I tried to get one but couldn't to show front desk. I go down nobody was there i came back still nobody. I kept the lights on and they still were crawling around. I'm not even sure what the check the loud noise was coming from the wall seemed like pipes annoying as hell. Before 6 somebody slammed their door shock ours baby screaming. Housekeeping needs to learn how to clean. Vaccuming needs done and dusting its like wow. Seems like no cleaning under the bed skirts . I will never come here again

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, On behalf of my entire staff, I would like to apologize for any inconvenience you had during your recent stay. Thank you very much for staying with us and giving us feedback. We take all the feedback very seriously and work to correct it. Please visit us again. Take care, Bela Shah

"very comfortable and accomodating"

5
08/07/2017

We came for a friend's baby shower, and this was a lovey place to stay. I wish we had had a chance to use the pool, it looked very inviting. The room was clean - my only concern is that the a/c fan could have been more forceful. The beds were very comfortable. The in room refrigerator was very large.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. We appreciate your 5 star review. We are glad that you enjoyed your stay with us. Please visit us again. Take Care, Bela Shah

"Easy access"

4
23/06/2017

Service at front desk was phenomenal, especially Tonya the overnight clerk, she went out of her way to help me get an important document printed at the front desk when I couldn't get it done in the business center. The breakfast was disappointing but the price, location and proximity to decent restaurants outweigh the negative and I'm sure we'll stay here again as we travel north & south.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good afternoon, Thank you very much for staying with us and we are glad that you find the help you needed. We will be glad to welcome you again. Please give us a call when you are ready to make a reservation. Take care, Bela Shah

"Barely squeaking into Average ,, "

3
23/06/2017

Stopping at this budget hotel for the drive up north I wasn't expecting much ,, but this was barely average. Nice enough front desk , hallways and rooms need more updating , while they threw granite on sink area it's more than that to update . But if u want clean and cheap this could be fine . There is a never Hilton Garden inn across the street and that may be new.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review. Please visit us again, while traveling through the area. Bela Shah

"Family weekend"

4
20/06/2017

Very nice staff and quiet hotel. Breakfast was good. There was a huge Harley biker gathering and lacrosse teams at the hotel but surprisingly the room was quiet in the early morning. Beds were comfortable and room was clean. Would definitely stay again.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Mr. Stephen U Thank you very much for staying with us and giving us 4 star review. We are very happy that you enjoyed your stay with us. We will be glad to welcome you gain. Take care, Bela Shah

"Great for the Price"

4
16/06/2017

I enjoyed this hotel, especially for the price. Clean and awesome customer service. My bf and I really enjoyed the pool, we went after hours ;) The beds were comfortable also! I loved the pillows. Like I said, not bad for the price.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Thank you very much for staying with us and writing a review. We are glad that you enjoyed your stay with us. Please visit us, again while traveling through this area. Bela Shah

"Good Stop"

4
12/06/2017

I make it a regular stop when travelling from Florida to Pennsylvania. Never overcrowded good breakfast and service. Had a problem with the internet this trip never found out why. Lots of good restaurants in Roanoke Rapids which is onle about two miles from the hotel. Seems to be a place that workman stay and pretty much make a home away from home. Recommended

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Mr. Chuck B, Good morning, thank you very much for recommending Best Western Roanoke Rapids Hotel & Suites. We appreciate your 4 star review. We are glad that you enjoyed your stay with us. Please visit us again. Take care, Bela Shah

"Very Good"

4
05/06/2017

The location (near the highway) is important, even though the entrance (the turn) to the hotel is tricky. The staff are friendly. The breakfast is wonderful, and the check-out process is easy. These are the main reasons that I rank this hotel "very good".

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Thank you very much for staying with us and giving us 4 star review. We are glad that you had a nice stay with us. Please visit us again. Take care, Bela Shah

"Very nice hotel for the price and very easy to get too"

4
01/06/2017

We stayed at this hotel in the middle of May on our way back from Florida to Ontario Canada after a few weeks of sun. It is very nicely located right off the highway and very easy to get to. The lobby is very nice and the staff were great to us, very welcoming and very helpful which really starts you off on the feeling of the hotel. The room was nice, the AC worked very well and the breakfast was very good. They were still setting up when we arrived a couple minutes before it opened but she said to jump on in and help ourselves as she knew we needed to leave early, they were all great to us.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Good evening! Thank you very much for choosing Best Western. We are glad that you had comfortable stay with us. Please visit us again, while traveling back from Ontario. Hope to see you soon. Bela Shah

"Very nice"

4
31/05/2017

Our stay was satisfactory. The place is nice, clean and well decorated. The breakfast was, as usual, good. There were no cookies at the front desk in the evening. This is the first Best Western I've stayed in that didn't offer cookies. A disappointment but not a deal breaker.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Thank you very much for the feedback and staying with us. Just wanted to let you know that, we do offer cookie every weekday from 5 pm to 7pm. Sorry for that. Please visit us again. Bela Shah

"Very comfortable room conveniently located."

4
26/05/2017

I was driving from Florida back to Maryland on the worst day of the year but I needed to get here. I thought I had finally driven out of the storms by the time I entered NC so I tried to get a room in Emporia, VA but the Best Western there was sold out. So I asked for the next one south of there off of I95. Just after I passes the point of no cancellation(i.e. 6pm) the storms returned with an added bonus of tornado warnings. I have rarely been so happy to arrive at a hotel. Sadly there were no luggage racks available so I had to lug all my stuff in 2 trips up the elevator and to the far side of the hotel. The front desk clerk said that they did have racks but someone must have taken them all and not returned them. In the morning I just carried everything down the stirs because they were closer. I chased a cute frog out of the stairwell to the great outdoors so he could survive. When I packed my cooler I realized that the refrigerator had not been working overnight even though it had been cold when I put stuff in(I forgot to report this on checkout and I may have somehow just managed not to close the door tight. But, the room was comfortable with a small sofa. The WiFi worked well and I was able to make some posters and upload them to print at Sam's Club, so overall I would recommend the hotel.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, I would like to apologize for not finding the luggage cart and you had to pull the luggage. We have 3 luggage cart, may be other guest might be using it and might have left in the lobby. We will make sure that it does not happen again. Thank you very much for the feedback and staying with us and recommending Best Western. Please visit us again. Take Care, Bela Shah

"Can't judge a book by its cover"

3
23/05/2017

The outside of this Best Western Inn (once you find it - their signage is poor) is great - a nice modern brick building with ample lighting and parking. The lobby is equally nice - so far I agreed with the AAA 3 diamond rating. But the room was very 2-diamond: dreary stucco walls, brown everything, a sink right inside the door, and an inefficient refrigerator. The bed was comfortable, the a/c adequate, the towels thicker than many two star places, and the shower temp and pressure was awesome. But all in all, since I usually stay at 3 star places, I would bypass this exit entirely and go on to Rocky Mount.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedback. We will use the feedback you gave us and implement the improvement needed. Please visit us again. Take care, Bela Shah

"Dirty"

1
21/05/2017

The rooms were not clean. There was feces on the bed sheets and it was impossible to get them cleaned and changed. The bathroom door had brown drips on it like something was spilled. The staff was not cooperative in helping us get a clean room.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good evening, on behalf of my entire staff I would like to apologize for not meeting your expectations. Thank you for staying with us and giving us a feedback. We take all the feedbacks very seriously and work to correct it. Please visit us again. Take Care, Bela Shah

"Shocked haven't had this happen before"

1
19/05/2017

Had to leave due to something biting me in double queen bedroom 236 at this hotel. Have had pleasant prior experiences but this time leaves me uncertain about ever staying there again. I hope they fix this or look into it at least

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for the feedback. We take all the comments very seriously and work to correct it. I would like to apologize on behalf of my entire staff. Thank you for choosing Best Western. Bela Shah

"The VIBRATING RM. 248"

4
17/05/2017

RM. 248 No working phone , floor and bed vibrated couldn't get any rest at all ,worst 3 nights ever , We book for 2 night had to stay extra night because my Father wasn't feeling well in RM.147 ,11:15am I went to pay ,and they said he had to leave the RM. because they already checked him out ,.so he had to move . No grace period .So please don't bet sick . So we had to pack up and wait for another RM. To sick to travel .

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying 3 nights with us and giving us a feedback. I apologize for any inconvenience you had during your recent stay. Take Care, Bela Shah

"Quiet, but needs a little help"

3
08/05/2017

No problem with cleanliness, breakfast was adequate. Hall smelled like smoke but half the rooms were smoking, so guess that's why. Teeny bathroom (contortions with door to get in and close it), good shower head. Bed comfortable enough once you got past the hard edges. Staff friendly. Got a pretty good night's sleep. Radio didn't work, refrigerator froze everything, microwave clunky. Adequate but I've had better rooms at this price point.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good evening! thank you very much for staying with us and giving us feedback. I would like to apologize for not exceeding your expectations. We are working on going 100% smoke free property. We will check on our appliances. Please visit us again. Take Care, Bela Shah

"Beware of the rate change"

3
08/05/2017

I wanted to say I enjoyed the whole stay but was quickly disappointed when I was given a different rate after I completed my stay. I didn't get my issue solved I was given the brush off. I'm very dissatisfied that my problem wasn't solved and was told the front desk made a mistake at check in. But instead of honoring the mistake or atleast letting me know of the change before I checked out, I was charged multiple times. I'm very dissappointed by the lack of customer service I received.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedback about your recent stay. On behalf of my entire staff, I would like to apologize, and I will check into this issue and give you call back. Talk to you soon. Take care, Bela Shah

"Is there something good in there?"

1
06/05/2017

First we we offered a room with a king bed & sofa bed. We were 3. Ok whatever, it is late, we are tired. In the room, no sheets available for the sofa bed. Sofa bed... or should I say springs?? The third person being our daughter, we said, whatever, it is late, only one night, sleep with us in the king bed. Then we realised that the bed is vibrating! No it is not a honeymoon suite! The whole room is actually vibrating by the central A/C!!! We try the bed, no way we can sleep there! Let's call the desk. 2 phones in the room and none is working... Get down to the front desk. The lady do not beleive us. Nobody before us mentionned that. Come and see!! No I am alone I cannot leave the desk. What??? We left. Horrible experience. DO NOT GO THERE.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for competing survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is very important for us and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in future. If I can provide any assistance, please don't hesitate to contact me at 252-536-2300. Sincerely, Bela Shah

"Disapointing"

3
27/04/2017

Only one person at Front Desk so check in was slow. They have a small fitness room. Not well equipped. Treadmill needs to be replaced. Refrigerator in room did not work. Blackout curtains in room do not close so there lights from nearby traffic and early morning sun.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. I apologize for any inconvenience it may have caused to you. We take all the feedback positively and work towards improving our self. Please visit us again, so we have another chance to take very good care of you. Take Care, Bela Shah

"Dreams come true!"

5
26/04/2017

I had to make an emergency trip to this small town just over the Virginia state line. I spent 3 nights, each at a different motel. Best Western was by far the best deal! It was about a mile from the Halifax County Medical Center, the well-run local hospital, and extremely easy to get to....right in back of a highway exit. The BW was luxurious, with amazingly comfortable bed and pillows. Quiet, restful, and safe. Breakfast was yummy with a wide selection of protein, not just carbohydrates. I wish I had stayed all 3 nights! Would stay there again anytime.

Bela S, General Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us 5 star rating. We are delighted to know that you loved your stay with us. We will be awaiting for your next visit. See you soon. Take care, Bela Shah

"Golf trip"

4
24/04/2017

A pleasant stay. A very nice facility with helpful staff and the room was quite comfortable. The location just off the highway was much appreciated after a long day and all in all a hotel I'd recommend

Bela S, Front Office Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Good morning I am so pleased that you enjoyed your stay with us and thank you so much for the wonderful survey. We hope you decide to stay with us very soon. Thank you Kym Faulcon Front Desk Manager

"Services"

4
19/04/2017

Good services thk you. Clean room accordig to the fact that it is a pet friendly room. Good location to bring pet out. We really enjoy the comfort of the bed and the equipment in the room. Thank you very much

Bela S, Front Office Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear guest I am so happy that you enjoyed your stay with us and thank you for your comments. We try to make every guest feel comfortable and pleasant at Best Western. We hope to have you here with us again. Thank you Kym Faulcon Front Desk Manager

"Business Trip"

4
18/04/2017

This hotel is very good for the price. I plan to stay again and I would recommend this hotel to my family and friends. It is the best one in the area and offers great amenities. The staff is friendly and very helpful. If one does not make their reservation early, he or she may not be able to get a room. They seem to be sold out every weekend.

Bela S, Front Office Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear guest I am so pleased you enjoyed your stay here at Best Western and hope to see you again very soon. And thank you so much for the kind compliment. Kym Faulcon Front Desk Clerk

"Good stop over on the way south"

5
18/04/2017

Very affordable and clean. Shower was awesome. Stayed here on our way south. Was convenient and close to the highway. No highway noise in the room. Bed was perfect for Mom. I am spoiled at home and love a soft soft bed. The bed was a little hard for me but I got a good nights sleep

Bela S, Front Office Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest I want to thank you for staying with us and I am so happy you enjoyed your stay. We hope to see you again soon. Thank you Kym Faulcon Front Desk Manager

"nice"

5
17/04/2017

wonderful service and staff i would recomend this to everyone that visits to stay at the best western pow wow weekend was nice and comfotable they always greet you and try to help in the best way possible

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Thank you very much for staying with us and we appreciate your five star ranking. We are very happy that you had a wonderful stay with us. Please visit us again for your next trip. Take care, Bela Shah

"SMELLY, DIRTY ROOM"

2
16/04/2017

I book this hotel room through American Express 6 weeks before our trip from Florida to Vermont. I had asked for a first floor room, close to an exit as we have a service dog. When I got there I was given a room 1/2 way down the hall from a poorly lite exit. When we went to bed I noticed the bed covers and pillows smelled heavily of smoke. I was tired after driving 12 hours I just ignored it and went to bed. In the morning I had to use my inhaler as I was having an asthma attack due to the heavy concentration of smoke and who knows what else. The bathroom had large dirty spots on the wall so we decided against a shower. I opened the bar of soap on the sink and the paper was stuck to the soap, it had been there so long. I have endured asthma for the past 4 days along with severe muscle spasms in my back because of this. I would never recommend this hotel to anyone. I complained to the staff in the morning and she said we were given that room because we booked it online and it was one of their "cheap rooms" Cheap? $90 isn't cheap, nearby hotels are 50-60 per night. The only upside was there were any bugs!

Bela S, Front Office Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest Thank you for filling out your survey with us and I do apologize for any inconvenience that you did experience while you were here. When looking up your reservation that you did through a travel site that was online it came to us that your reservation was asking for a room with two queen size bed smoking. Dealing with online reservations we go through this a lot and we always tell our guest to please call us at the property when you make your reservation to make sure you get the room you ask for because they always usually send over smoking rooms to us and never send us comments of what you need or ask for. I wish you had of called the front desk so we could of handled the situation for you at that time. But again I do apologize for your stay and I hope you will change your mind and come see us again. Thank you Kym Faulcon Front Desk Manager

"A Very Solid Four out of Five Stars!"

4
13/04/2017

We tried this hotel on our return to New York from Florida. This exit is the one just south of the main exit for Roanoke Rapids. There are only two hotels at this exit and it is a very quiet and rural area. On our way down to Florida we stayed at the other hotel at this exit. The other hotel costs much, much more and we didn't even get any breakfast there on a Saturday morning. We didn't have high expectations for this hotel, we just wanted a bed and a breakfast in the morning. We got a wonderful mini suite at a great price. It was very nice to have a couch and sitting area in our room. That helped us relax after a long drive on the interstate. No restaurants at this exit - they have the standard Best Western hot breakfast buffet, but for dinner it's only a two minute drive up the interstate to the next exit and there are a bunch of restaurants. This was a very pleasant stay for a very good price. We have found our stop for coming and going to Florida next year!

"Best Western Roanoke Rapids, North Carolina"

5
10/04/2017

The room we stayed in was amazing! The bed was extremely comfortable. The room was large, airy and set up nicely. My only complaint (and the staff said it would be rectified) is that there is no signage to indicate where the hotel is located and we drove past the road leading to it twice until we found it. Otherwise, no complaints. I would stay here again.

Bela S, Front Office Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest Thank you so much for doing our survey and giving us such wonderful compliments. We are so glad you enjoyed your stay here with us and home you stay again soon. Kym Faulcon Front Desk Manager

"BW RR"

2
09/04/2017

This Hotel is in desperate need of an update. Also in desperate need a mold abatement. I would not recommend this hotel to anyone with allergies. The bathroom is so small it is very difficult to move around and the sink is in the main suite.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Morning, Thank you very much for completing the survey regarding your recent stay with us. On behalf of our entire team I would like to apologize for not exceeding your expectations. We take all the feedback positively, and work towards fixing it to provide better experience to the future guests. Please visit us again. Thank you very much. Bela Shah

"Not much sleep"

2
08/04/2017

I had requested a first floor room when making reservation, night desk clerk not very friendly said no first floor rooms available. All night long heard a clicking noise about every 2 minutes Told the clerk about it the next morning all she said was oh yeah I've had someone else complain about that - not a good experience and not much sleep

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Morning, I would like to apologize for not having good sleep at our property. I will check what kind of noise is there and fix it. Thank you very much for the feedback, which will help us to implement improvements to ensure we offer a better experience for guests in future. Please visit us again, while traveling through the area. Take Care, Bela Shah

"Easy access off 95!"

4
08/04/2017

We stayed here on the way home from a trip to visit our son in Auburn, AL. Rooms very comfortable and breakfast was quite good. Didn't really visit the surrounding area, so I can't comment on restaurants, etc--we just needed a good place to sleep while traveling. it was easy access on & off 95.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Morning, Thank you very much for staying with us and giving us 4 star review. We are glad that you had very comfortable stay with us. Please visit us again, while driving to Auburn, Al. Take Care, Bela Shah

"Room 127"

3
08/04/2017

Unrequested wakeup call in room 127--- known issue to hotel staff with the robocaller but apparently unfixed over a long term. Guests assigned to room 127 should be informed of this at check-in so the phone could have been unplugged.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Morning, Thank you very much for the feedback regarding your recent stay with us. I would like to apologize for the inconvenience you had, while staying with us. We will check on it and fix it. Please visit us again. Thanks, Take Care, Bela Shah

"Great value"

5
28/11/2016

The rooms are spacious and clean. There is a mini fridge and microwave in the rooms. The facility looks relatively modern and new. The staff was friendly and the continental breakfast was above average and well attended. There is not much else at this exit but if you are looking for a decent nights lodging at a good price this is the ticket.

"Bereavement trip"

4
28/11/2016

Very accommodating. My family and I were attending a funeral on our arrival date at 1pm and desperately needed an early check in. Unfortunately all of the standard rooms were fully booked so BW let us upgrade to a junior suite at a minimal fee. Thank you!

"Weekend Retreat"

4
28/11/2016

Our stay was very good. We wanted a decent reasonable place to stay where we could take our dog. We found that at this hotel. The location was excellent. The price was great. We have visited Roanoke Rapids numerous times before. The staff was helpful. The room was in good condition. The bathroom was a little tight. The breakfast was okay.

"Good for the orice"

3
27/11/2016

Clean, comfortable room with good number of cable channels. Fitness room looked decent. Breakfast was average but did the job, I avoid hotels that don't offer breakfast whenever possible. There was a fridge and microwave in the room. I didn't like that the sink/vanity was outside the bathroom. Hallway was very long and far from elevator, which was a pain with the bags. Our room was near the ice machine and I don't know what else but those things were noisy. Bathroom could have used some sprucing up but the water pressure & shower head were very nice. I would stay again for sure, as price was a lot less than the competition (at least for this stay). Not perfect, but certainly pleasant and did the job. Very convenient to I-95.

"Very pleased with this hotel and staff"

5
25/11/2016

Very clean and easy access from 95. All staff very friendly and efficient. Late arrival on holiday travel day was no issue. Express check out provided automatically by hotel was seamless. We would definately stay again.

"Quick stop but perfect"

5
21/11/2016

On our way to Florida but Best Western made the overnight perfect and we were refreshed and on our way early in the morning. Room was clean, well furnished and quiet. A great stopover. Will definitely make to stop again on the way north.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking time to review our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon! Sincerely, Bela S. General Manager

"Customer opinion"

3
18/11/2016

The outside appearance of this hotel is presentable but I think the house keeping of the guest room are not up to par I have had a few situations where my room was not clean when checking in and found it dirty. I also recommended the hotel to people and they found spider webs in areas of the room as if no one ever cleaned. The breakfast menu also needs to be updated with a better and tastier selection

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Bela S. General Manager

"Very accomodating"

4
18/11/2016

It is a very nice, clean and comfortable. The beds were comfortable. I stayed in this Best Western a week or so ago. Loved this particular room for the beds. When my son and husband needed a motel, I booked this one and the room I liked. They enjoyed their stay and will use this Best Western again.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, I am delighted that you enjoyed your stay here with us! We hope you will visit us again in the future. Sincerely, Bela S. General Manager

"Trip tips"

5
14/11/2016

Everyone was lovely and professional great hot breakfast. Clean room and great mattress and pillows. We will stay in this hotel again. I would recommend to friends and family. And My husband and I thank you!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for the nice comments you made about our hotel and staff! We hope to see you again in the near future. Thank you for choosing Best Western Roanoke Rapids Hotel & Suites! Sincerely, Bela S. General Manager

"Traveling along I95 with Pets"

5
11/11/2016

We stayed overnight in this 'pet friendly' hotel and it was clean & comfortable. The staff was very friendly & helpful. We had our dogs so we asked for the first floor. There was plenty of room to walk the pups and they supplied bags to clean up after them. The parking lot was large enough for the horse trailer we were towing.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. We are glad that you had comfortable stay with us. We appreciate your 5 star review. Please visit us again while you are traveling through this area. You have a wonderful evening. Take Care, Bela Shah

"No privacy in room"

1
09/11/2016

Yes, we had reviewed this hotel but never dreamed that we would not be able to close the curtains! Our room was pool front and the only curtains that we could close were the sheers! Yikes! The pool faces the parking lot and front of the hotel do does our room window! Lack of privacy? Freaky

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Afternoon, Thank you very much for staying with us and writing a review. I was concerned about the issue about privacy you mentioned in the review, so I went by myself in all the pool front rooms and checked the curtains. We do have blackout curtains in all the rooms and I was able to close the curtains. So please visit us again and have a wonderful stay with us. Take Care, Bela Shah

"Smokey"

1
09/11/2016

We needed to make a last minute choice to stay in the area overnight. Called the hotel and they were very busy do connected us to reservation center. We upgraded at a charge to us to a executive king because the other king bedded rooms were booked. We stressed that non- smoking was important to us. 15 minutes after settling in all we could smell was cigarette smoke. Called the front desk and were told only two rooms down there are smoking. Can someone please explain to us why the owner/manager would have mostly non-smoking rooms with two smoking rooms right across the hall? We were asked if we wanted to move but we were also told when we reserved (10 minutes before arrival) this was the only king available. Very disappointed as not being around smoke isn't only our choice but it is a huge health problem for me.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, I apologize for any inconvenience you had while you visited our hotel. We are in the process of converting all of our smoking rooms to non smoking rooms to avoid the situation of non availability of non smoking rooms, since demand for non smoking rooms are high. So please consider staying with us while you are in this area. Thank you very much for choosing Best Western. Sincerely, Bela Shah

"Very nice hotel"

5
08/11/2016

I stopped at the Roanoke Rapids Best Western on my way from Florida to Pennsylvania. The hotel lobby was very inviting. The room was clean and the bed was comfortable. All of the rooms were accessed from an interior hallway.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Ms. Kathleen, Thank you very much for staying with us. We appreciate your 5 star ranking. We are glad that you enjoyed your stay with us. Please visit us again, while traveling through the area. Take Care, Bela Shah

"Great Customer Service!"

4
03/11/2016

The hotel was very clean and the staff was wonderful! The hot breakfast in the morning was excellent! We had a problem with a humming noise outside of our room that kept us up all night. Though the hotel did offer to switch our rooms, we were already settled for the night and chose to stay. The manager, however, upon finding out later what happened, did offer to return some of the rewards points I used for the stay. Great customer service!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Kathleen R., Thank you for taking time to rate our hotel. We apologize that we didn't exceed your expectations and we hope that you will stay with us again. Sincerely, Bela S. General Manager

"Over night stop."

3
01/11/2016

A good hotel, clean, and well staffed. Breakfast was typical of BW, but the area was well kept and very clean. Good parking, and well lighted. The location was quiet and off the highway. Beds were very clean, but the rooms are small. Very good shower. The staff was very good and courteous.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking time to write such a great review. We are delighted that you were pleased with our staff and our property. Please visit us again soon! Sincerely, Bela Shah

"Clean and nice breakfast buffet"

4
01/11/2016

We had a nice stay. Just off the interstate and only one exit from great food choices. They had eggs, bacon, sausage gravy w/ biscuits, french toast as well as all the continental choices (carbs) you normally get. Other than the occasional door slamming, it was very quiet. The staff was good. Remote didn't work but was quickly swapped out by maintenance. Would stay again.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are delighted that you enjoyed your stay. It was our pleasure to accommodate you and we hope that you will stay with us again in the future. Sincerely, Bela S. General Manager

"Easy Access"

5
23/10/2016

Great place to stop if you are traveling down south. There is easy access on and off of I-95. Rooms are neat, clean and comfortable. A decent breakfast is included. Staff was very helpful and even upgraded our reservations.

Bela S, Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us at the Best Western Roanoke Rapids Hotel & Suites. We are delighted to know that our team has exceeded your expectations. Please visit us again when traveling through this area so we can have another chance to serve you. Take Care, Bela Shah

"Welcoming Respite"

5
21/10/2016

This hotel is well-designed, comfortable, and quiet. The staff is very courteous and helpful. The breakfast was hot and ample with much variety. I would book here every chance I am on the I-95 corridor. It's at the southern exit for the city but only two miles from restaurants and shopping.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We are delighted that you enjoyed your stay and we hope you will visit us again soon! Sincerely, Bela S.

"Quick overnight stay"

5
21/10/2016

We stayed here overnight in route to Florida. Hotel was very nice, not worn, and clean. Hallways nice and bright. Staff efficient. Lots of hot water and good pressure. Nice to have breakfast so we could get on the road quickly. Bacon, eggs, biscuits, gravy, waffles, yogurt, cereal, breads, and fruit. Our room was on the side of the building away from the highway and we didn't hear it at all. Only bad thing was people up really early and slamming doors.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you for staying at the Best Western Roanoke Rapids Hotel & Suites and for submitting such a great review! We are delighted that you enjoyed your stay and our deluxe breakfast! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon! Sincerely, Bela S.

"Good for an overnight stay"

4
20/10/2016

We stopped here overnight, enjoyed the hot continual breakfast and was ready to head home. Funny the toilets in the room seemed more appropriate for a grade school than an adult, only 10" off of the floor. hard for senior to use. Be for warned.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you for submitting a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for future guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Bela S.

"One Night Stay"

3
18/10/2016

Not impressed. Room was ok but dirt all over the walls. Bathroom appeared to have water damage and not repaired properly. Spider visited. Was afraid to shower. Women who took the keys in am seemed offended that I rang the bell. " You could have just left the key" she responded.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you for submitting a review regarding your recent stay at our property. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for future guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice for the price"

5
17/10/2016

Everybody was extremely nice. Michelle was AWESOME!!! My husband is a smoker and they offer rooms that allow you to smoke in them. Would recommend for those traveling on a budget. Convenient location.

"Overnight Stop"

4
13/10/2016

I stopped here on a road trip heading north. The room was clean and quiet and the front desk staff were very helpful. Its not too far from I95 - I would definately stop here again if I am in the area.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us a 4 star review. Please visit us again, we will be ready to serve you again. Take Care, Bela Shah

"Well worth the price"

5
28/09/2016

Clean, accommodating and right off the highway with places to eat/shop close by. The staff is friendly, professional and always willing to help. There is a Dunkin Donuts close. Always a plus and is a consideration any place I stay.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Thank you very much for staying with Best Western Roanoke Rapids Hotel & Suites. We appreciate your five star reveiw. We are glad that you enjoyed your stay with us. Please visit us again, while driving through this area. Take Care, Bela Shah

"Musty damp room"

2
27/08/2016

We were just passing through and we were tired of driving we were on the way to Florida so stopped here for the night- there was only one room left Priceline gave it to us it was a smoking room so the room smelled of cigarettes-The bed was mushy and uncomfortable. My biggest complaint was that the room was damp the rug was damp the bedding was damp other than that it was fine if you just looking for a cheap place to spend the night and you're driving through it's not like you're gonna live here or something like that it's just a roadside Motel- and I don't think that they market it as anything different.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you a room of your choice with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 252-536-2300. Sincerely, Bela Shah

"Would Certainly Come Again "

4
27/08/2016

I stopped by on my way south to Savanah with few expectations. I just wanted a clean and safe place to crash for the night. What I found was a lot better than that. The room was large and clean. The outdoor pool seemed in good shape. The gym was simple but workable and the complementary breakfast far exceeded the usual bagels and cereal. Worth the stop if you find yourself looking to stop half way down the east coast.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review about Best Western Roanoke Rapids Hotel & Suites. We are delighted to know, that our team has exceeded your expectations. Please visit us again, while traveling through this area, so we can have another chance to serve you. Take Care, Bela Shah

"Clean, roomy and modern"

4
21/08/2016

This hotel is conveniently located right off of I-95. The lady behind the front desk was very helpful with directions to places to eat. The room was clean, bed was comfortable and spacious. The only 2 issues that should be noted are that the building has a long hallway, so voices carry. The walls are very thin as well. And forget about taking a tepid shower; you get hot or scalding as options. Maybe it was just our room and we only stayed 1 night so we didn't complain. I would stay here again.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for choosing Best Western Roanoke Rapids Hotel & Suites. We appreciate the feedback you gave us. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please visit us again, so that we can have another chance to provide you with a superior experience. Regards, Bela Shah

"A great place to stay."

4
12/08/2016

If you are in the area and looking for a good place to stay, you can't go wrong with Best Western in Roanoke Rapids NC. The rooms are clean, staff are helpful and pleasant, The beds are very comfortable , nice tv and internet. and a nice pool.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Morning, Thank you very much for staying with us and writing a review about the Best Western Roanoke Rapids Hotel & Suites. We are glad that you enjoyed your stay with us. Please visit us again, while your are in this area. Take care, Bela Shah

"Homecoming"

3
10/08/2016

This hotel was extremely clean. Having breakfast there was great. Staff was friendly and ready to help. My only concern was the air conditioning. It just could not keep the room cool after an extremely hot day in the south. Having this hotel right off the hotel made it a quick on and off.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedbacks. On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for the guests in future. Please visit us again, while you are in this area. Take Care, Bela Shah

"Nice hotel- decent price"

4
08/08/2016

Hotel was nice and so was the staff. The breakfast was a full breakfast, but a bit over cooked. The room was clean and comfortable. The air conditioner was definitely not strong enough for the room size.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Afternoon, Thank you very much for staying with us and writing a review about our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please visit us again while in this area. Take Care, Bela Shah

"DON'T STAY"

1
07/08/2016

This place was disturbing dirty. When I went down to front desk to inform staff of the mold in the broken fridge I was politely told to stay somewhere else. I drove 12 hours to enjoy a family reunion. Never again will I use best Western or expidia.com

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for giving us the feedback regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me at 252-536-2300. Sincerely, Bela Shah General Manager

"Passing through"

5
07/08/2016

Clean, clean, clean. Great nights sleep. Clean, comfortable bedding. Congenial, helpful staff. Breakfast was nothing special, but was filling and acceptable. Really enjoyed this hotel. Would stay again and recommend to others.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good evening, Thank you very much for staying with us and writing a review about Best Western Roanoke Rapids Hotel & Suites. We are pleased to know that you enjoyed your stay with us. We really appreciate that you will recommend our hotel to others. Please visit us again, we will be ready to serve you again. Take Care, Bela Shah

"It was bad."

3
06/08/2016

Good access off 95... and an ok room. AC was insufficient...but then again it was 100 degrees. Good breakfast The problem was at 11pm a family with 2 rooms checked in near us... for 90 minutes it was just screams from kids and doors slamming. No sleep for us. People with kids should be in a separate corridor from regular guests. Let them annoy each other.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us a feedback. We take all the guest feedback positively and implement to improve for future guest safisfaction. Please come back again. Take Care, Bela Shah

"Great stop"

5
03/08/2016

Faster check in ever (first impression is very important). Super quiet, clean and service couldn't be better. Gym and pool well located to avoid noisy. Easy access from I-95. Breakfast well stocked. High speed internet available. Good wifi, it worth if need a good rest.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review about Best Western Roanoke Rapids Hotel & Suites. We are glad that you enjoyed your stay with us. Please come back again, so we have an opportunity to serve you again. Regards, Bela Shah

"Deceiving"

2
01/08/2016

Traveling north from Florida, my family and I reserved a room in this hotel because it was a good middle point in our trip, and the rooms looked nice and reasonable on their website, and unlike a vast majority of hotels south of Richmond along I-95, this has interior corridors. The first inkling there might be something not so right with the property was the parking lot was empty when we pulled in, were as the Hilton on the other side of the exit had a good amount of cars parked outside. To begin, the bed was clean and comfortable and the television was a good size for a hotel room (HD flat screen, guessing 42", but channels were not HD). We checked in, lobby was clean, but turning the corner down the hallway, the rugs had clumps dirt the entire length which were there still the next morning. The room we were staying in was non-smoking, but at the very end of a hallway of smoking rooms, which you could smell the smoke inside our room. In the room, there was an empty bag of famous amos cookies left on the night stand. The toilet paper holder is falling out of the wall, and hot and cold are reversed on the bathroom sink. The description of the room said a sofa bed, which in my mind a sofa sits 3 people, and a pull out sofa bed should fit two people, but it was a love seat which sat 2 people, and the bed is about the size of a short single mattress. So since this unexpected size of the bed presented our two kids from sleeping on it, we asked for a cot, but the empty hotel didn't have any left. The staircase by the pool smelled of urine, and the door was broken and wouldn't open from the outside so people were propping it open with a 'wet floor' sign so they didn't have to walk back through the lobby.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 252-536-2300. Sincerely, Bela Shah

"At the Quiet Exit of Roanoke Rapids"

3
29/07/2016

This is one of two hotels at exit 171 of I-95. Both are "higher-end" and most likely built in conjunction with the events center/music theater at the same exit. The Best Western has two stories and rooms are entered from inside. The lobby and breakfast areas are connected. Both are attractive. The fitness center has functioning equipment and is well-maintained. The business center overlooks the lobby. It's an open space by the elevator and stairs. The outdoor pool needed a skimming, but looked alright. The hallways and stairwells had a musty smell. Our room was a Junior King. Booking.com is how we got the room. Booking.com screwed up the description (no spa tub, just a basic shower/tub), so we got stuff we did not need (a wet bar and sleeper sofa) and ended up paying more for it. The room was clean and the bed was comfortable. Everything worked as expected. The AC unit was set to 70, but it felt much warmer (and humid) until later in the evening (we arrived around 5:30pm). The breakfast buffet had enough selections to satisfy our needs. The eggs were fixed up with add-ons available (jalapeños, cheese, onions) and there were pastries, bread, a waffle maker and instant grits and oatmeal. Juice, yogurt and milk were on hand, too. Was it worth the money we paid? No, because we did not get the room expected and the hotel does not have to do squat since we used Booking.com. Would a lesser room at a lower price have worked? Probably At least it is a newer build and we did not do a dice roll on a budget motel at exit 173.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will make sure, our room types are clearly described. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 252-536-2300. Sincerely, Bela Shah

"Not impressed"

3
27/07/2016

We were driving from New York back home to Florida. The price was good and I thought the reviews were too. The staff was really nice. She gave us a good plus the Jacuzzi suite. The room was ok. The bed was comfortable and the room was clean. My complaints are they should not allow smoking rooms in hotels. If they do offer them they should all be on one floor. I could smell cigarette smoke in our room. It wasn't super strong but it was enough. I have asthma and it irritated me some. I didn't care for the breakfast. But the family did.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review about Best Western Roanoke Rapids Hotel & Suites. We hear you and other guests as well and decided to go smoke free and working towards that. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please don't hesitate to call me at 252-536-2300, if any assistance needed in future. Take Care, Bela Shah

"Baseball trip"

2
23/07/2016

Another NC Best Western which we are not impressed with. 1st rm had windows duct taped, did not close totally. Room they moved us into - walls were dirty. Asked them to clean the next day when we were out, which they did. When niece fell on the wet floor entering the hotel, slipped and fell, hit her head (bounced) very hard, - desk clerk was not helpful & didn't want to give accident report, took about 5 times asking b/r got one. On the other side - breakfast staff was wonderful and the housekeeping staff was very nice. Won't return.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for writing the review about our property. We are very sorry that, we felt short to your expectations. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for future guests. Take Care, Bela Shah

"Great hotel"

5
05/07/2016

The Best Western at Roanoke Rapids, North Carolina is a great place to stay. It is clean, comfortable, and has excellent staff. There are good restaurants nearby as well. It was a pleasure to stay there.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Morning, Thank you very much for staying with us and writing a review. We are delighted to know that you had a great stay with us. Please visit us again. Take care, Regards, Bela Shah

"Awful All Around"

2
03/07/2016

Have traveled through this area quite a few times in the past 3 years. Usually stay in Wilson but this time needed something closer to the VA border. The location was the only good thing about this place. Our room was on the second floor. Booked non smoking, room was very distinctly a smoking room.A/C blowing warm air...so room was musty. It was late and I was tired. My child climbed into bed and fell asleep. I took a shower in the ancient bathtub with a bent shower curtain and a shower control that was hanging loosely from the wall. Went to climb into bed, pulled back the covers and found a SOCK... pulled back the covers more to see hair all over the sheet. It had never been changed from previous guest. (and worse, my child was now asleep in this bed). Went down to front desk but office door closed and no one came out. Decided since I really only had a few hours until I had to get back up and hit the road again, we'd use the blanket and sleeping bag we had in car. Back up to room. Situated ourselves. Finally fall asleep. Knock on door. Woman looking for her children (at midnite mind you). Fall back to sleep. 130. Knock on door. Man looking for his key...saying this was his room. (he was one room off from his own). A few hours of tossing and turning listening to the noise in the hall since there is no sound barrier and you hear everything. No sleep in dirty room. Decide to tell front desk on way to put bag back in car. No one at front desk. Light was actually off and office door closed. My child asked for breakfast and against better judgement we sat down. She was eating her bagel and I was drinking my coffee when we saw a spider crawl across the counter with the waffle station on it. Grabbed my kid and got out of there fast. Did see someone at front desk as we were leaving, and i did tell her about the sheets...she agreed it was disgusting. Apologized. But at that point, it was just time to leave. Im not picky when it comes to roadside hotels. Some are better than others, but this one I will definitely avoid in the future. Noisy halls will happen. Spiders happen. Knocks on doors happen. But the not changing the linens between guests is just plain old lazy and unsanitary.

Bela S, Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest I do appreciate you taking time to tell us about your experience. Unfortunately, it was not a good one for you and we sincerely apologize for that. While I understand that it was late, we do ask that guest alert us of any issues giving us a chance to rectify any discrepancies. I hope that in the near future you will allow us to accommodate you again to prove a better experience. Regards,

"Better than rated!!!!"

5
01/07/2016

We were very impressed by the comfortable clean room. We didn't have a chance to visit the gym or pool but they appeared to be very nice. After sleeping comfortably on a cozy bed in a well climate controlled environment, we were treated to a hearty satisfying breakfast. We definitely felt that we got our money's worth. We would certainly not hesitate to seek out other Best Westerns in the future!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, Thank you very much for staying with us and writing a review. We are glad that you had a comfortable stay with us. Please visit us again. Regards, Bela Shah

"BW Roanoke Rapids"

4
30/06/2016

This is an excellent choice for this area. I have a pet and it is very accommodating. The breakfast was outstanding. The location was also great, right off I-95. Easy check-in and check-out. Pool looked nice although I did not use.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest We appreciate you taking time to share your experience with us. I am very pleased that your stay was pleasant. Please stay with us again in the future so that we may prove ourselves once again. Regards,

"bw_scott"

4
21/06/2016

good value in comparison to surrounding hotels. clean and convient from 95. lots of shopping and food locations nearby. would like to see more security on the premises but felt secure. conitental breakfast is good for a quick morning breakfast.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedback. We take all the comments seriously and it helps us deliver a superior experience for you and other guests in the future. Please visit us again. Regards, Bela Shah

"Comfy room and right off Route 95"

4
20/06/2016

was pleasnatly surprised with this hotel. I'm always leary of inexpensive hotels (we usually stay at Hampton Inn), you just never know what you're going to get. this hotel was quite nice. room was clean and the bed was comfy. breakfast was decent. front desk said they typically have either scrambled or fried eggs. on this day they had fried. hubby said would have preferred scrambled but that's just a matter of taste. we stayed one night. We will certainly stay here again if we are in this area.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for giving us a try, and we are glad that you had a pleasant stay with us. Please visit us again and try our scrambled egg as well. Take Care, Regards, Bela Shah

"Quick trip"

4
11/06/2016

wouyd gave been excellent if not had odor in hallway Help is usually very great abouot assistance with any needs. Clean both inside and outside is maintained. For some reason there was a very offensive odor in the hallway this time reminisant of cat urine. It was however only in the hallway and not in the room so we stayed anyway as it has always been a very pleasant place to stay. Conveinient to I-95 and reasonable priced. Had there not been that odor I would have said 4 stars.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedback. By using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in future. Please visit us again while you are in this area. Take Care, Bela Shah

"Very Nice"

4
28/05/2016

We were happy with our stay. Beds were soft. I like it when the sink is separate from the tub and toilet. Corners in the bathroom could have been a little cleaner. Breakfast was fine. Attended to nicely. Not much else at this exit, only another hotel and a gas station.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and we are glad that you had a very nice stay with us. Please visit us again. Take Care, Bela Shah

"Pleased"

4
23/05/2016

This was a good place to stay with a great staff. It was very convenient to our family function and it was nice to be outside the city limits. The breakfast better with warmer and more home cooked scramble eggs.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review. We are glad that you find Best Western a good place to stay. We are proud of our great staff. Please visit us again. Take Care, Bela Shah

"Needs updating in some areas."

3
19/05/2016

This hotel is in need of updating. The spout in the tub was away from the wall about 1/8 of an inch and I know the water ran behind the wall. The water in the tub would only come out of the shower spout. This took a long time for the tub the even fill quarter way. The pillows were thin. The breakfast was however very good. We were unable to get a nonsmoking room and this was very unpleasant.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedback. I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us, the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me at 252-536-2300. Sincerely, Bela Shah

"Great mid point from FL to PA"

5
18/05/2016

Very comfortable, clean hotel; easy access to highway. Staff was friendly and welcoming. Have stayed at other hotels in Roanoke Rapids, but would highly recommend Best Western. Complimentary breakfast includes hot and cold options; good selection.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are very glad to know that you had a comfortable stay at Best Western. Your business is very important to us and we value your feedback. Thank you very much for staying with us and writing a review. Please visit us again, while driving through this area. Take Care, Bela Shah

"Overnight Stay on way down to Florida"

5
17/05/2016

I highly recommend this hotel. We stayed overnight on our way to Florida and we were late getting to the hotel. Front staff were fantastic and our check in was seamless. When booking make sure you ask for Non Smoking Room if a non smoker as USA do not have the same smoking laws we have in Canada. We had a Queen size room (2 queen size beds...) and nice large bathroom. Lots of towels in the bathroom and spotlessly clean just like the room was too. Beds very comfortable. Nice TV , free Wi-Fi (that actually was easy to access). We had a complimentary breakfast included in the price and it was fantastic. You could have eggs, sausage, bacon and cereals. Waffle machine to make fresh waffles. Yogurt and fresh fruit. A good selection of breads and muffins for toasting and also pastries. Tea, coffee and fruit juice. Very good experience from checking in to the hotel to departing, just great.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest We appreciate you taking time to let us know about your stay. We strive to accommodate to the best of our ability. Please allow us to serve you again in the near future. Regards Best Western Manager

"Best Western, Roanoke Rapids SC"

4
10/05/2016

A very nice hotel. The front desk staff was welcoming. The room was clean, the bed comfortable. The breakfast area was clean and the breakfast was above average. The location was convenient right off of I-95. We will return on our travels along I-95.

"Rating"

4
09/05/2016

Nothing more to add. I thought the location was convenient and the room was clean . Accommodations were very good. I would definitely recommend this hotel. I enjoyed the gym, and breakfast as well. It's worth trying out.

"Great stay at a great value"

5
08/05/2016

this was a pleasant stay. The room was clean, comfy bed; and breakfast was a plus! Very convenient location from route 95. Check in was quick and room was ready. Amenities were great. wifi; breakfast was great! looking forward to another Best Western Stay

"Very accomodating and nice"

5
06/05/2016

We stayed at the Best Western in Roanoke Rapids for a night during our annual striper fishing trip. The staff was friendly and accommodating. Even though the hotel was full, it was quiet and the rooms were comfortable. The breakfast the morning we were there was satisfactory. I would highly recommend this hotel for a future stay.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking time to give us your opinion of our facility. We are happy to know that your were satisfied with your stay. Please stay with us again to allow us to accommodate you again.

"nice place"

3
23/04/2016

clean, good service but noisy in the morning our room was across from the cleaners service room. easy location right off I95.not much for good dinning in the area. I would stay again,.also pet friendly

"Nice Hotel"

4
17/04/2016

The motel lobby was clean and check-in was without incident. The location of the motel was very convenient. The price was very affordable. The only real complaint I have, is the bed was too soft, however, my wife likes soft beds, so she thought it was fine.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Morning, Thank you very much for staying with us and giving us feedback. Your business is very important to us, and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 252-536-2300. Thank you again and see you soon. Take Care, Bela Shah

"Modern hotel with poor management"

1
13/04/2016

We stayed here on a road trip from Florida to NJ. Our room was OK , but the neighbors weren't. We were weary from our long drive and tried to go to sleep around 10 PM. Immediately, there were s=creaming children in the hallway outside our door. Then about an hour later, large family sharing two rooms across the hall had crying babied, adults opening and slamming the two doors and talking loudly in the hall. We called the front desk to get us a different room and the one and only staff there was overwhelmed by the workload and told us there were no other rooms. We got little to no sleep that night. Our stay there was capped off by a horrible breakfast of reconstituted eggs. It was a miserable stay and I would recommend anyone to avoid this hotel. Also, the room was cooled and heated by a wall mounted heat pump system that would start and stop noisily, clunk when it cycled down. Horrible time there.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and for the feedback. We take all the feedback positively and work to meet or exceed guest's expectations. Please visit us again, while traveling through this area. Take Care, Bela Shah

"First visit a great one"

5
07/04/2016

My sister-law and I travel together, this was our first stay at a Best Western, We will be staying here again. Pleasant staff, soft beds, good location at a good price. The appearance both inside and out were impressive. It's very clean, with beautiful décor. I couldn't believe how nice this hotel was at the price I was paying. If you are looking for a nice hotel in this area, you won't be disappointed. Drive safely& good traveling.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review. We are glad that you had a very nice stay with us. Please visit us again while you are traveling through this area. Take Care, Bela Shah

"Clean and Comfortable"

5
06/04/2016

The hotel was clean. The bed comfortable. The staff helpful. We were greeted with a smile and a quick trouble-free check-in. Breakfast was good. A nice variety and fresh. I would recommend this hotel to any traveler.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for the feedback. We are very happy that you enjoyed your stay with us. Please visit us again. You have a wonderful day! Bela Shah

"Rooms need attention"

3
04/04/2016

We are Best Westerns reward members and have been for some years. This hotel was not maintained in a clean manner as other BW properties were. There was visible dust on all fixtures to include the TV screen. There was mold clearly visible on the shower wall where it meet the tub. From the time we entered the room it smelled like a wet animal. To which we found out was a pet friendly hotel which we also love pets just clean up after them. Not what I expected from BW. Need more attention placed on cleanliness and would be a nice place to stay.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We really appreciate you taking time out to let us know your experience. We sincerely apologize that we did not meet your standards. We would love the opportunity to accommodate you again in the near future. Best Regards Best Western Management

"Terrible One Night Stay"

1
03/04/2016

Arrived at 9pm exhausted from 10+ hour drive from Florida. Check in was ok, person was not friendly. Room was on 2nd floor, it was average and dated. Walls are paper thin. There was a group that were staying all around me that were the most rude and noisy people I have ever encountered staying in hotels. Slamming doors, sitting/standing outside rooms talking at 11:30-12 at night. I contacted the front desk who said they would come up. The noise continued through the night. I could not wait to get out of there and left pretty early the next morning. I had to interrupt a conversation between employees at the reception desk so I could check out. There was no apology, the person was very unprofessional. I was extremely happy to leave that place and would not recommend to anyone.

"Bereavement Stay_unsanitary and unsatisfactory conditions"

1
01/04/2016

I am writing you to make you aware of the unsanitary and unsatisfactory conditions of Best Western Roanoke Rapids Hotel & Suites. The rooms were filthy. The lady that was managing the front desk was as accommodating as possible and allowed my family & to change the rooms. 1st | Room 248 The room had a horrid (vomit) odor. That would not dissipate even after spraying disinfectant. The bathroom door would not shut or lock. 2nd | Room 206 I discovered the bathroom door had toilet paper on the handle as I was shutting the door. The smell wasn't pleasant but it was bearable. The shower had ring around the tube. The curtain rod was practically falling off the wall. And the bathroom door would not shut or lock. The toilet flushed when another room See the attached photo. 3rd | Room 205 The bathroom door doesn't fit on the door jam. The door will not shut properly did not lock. The tub also had ring around the tub. Overall the odor was a lot more tolerable than the previous two rooms. In addition the all of these annoying problems there wasn't and linen provided for the pull on mini-bed. I had to ask at the front desk and without being given the blanket. Just sheets ... I'm not understanding the how this can happen. I eventually received a blanket expressing my displeasure. Not happy. I am not intending on staying in Best Western ever again. Unhappy Displeased Customer, S. Robinson

"clean"

4
01/04/2016

It's not a new hotel but clean and very comfortable. It is pet friendly. The staff was very nice and helpful. The Good location. Easy to get to from the highway. Restaurants not too far. I would recommend this hotel.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review about Best Western Roanoke Rapids Hotel & Suites. We are glad that you enjoyed your stay with us. Please visit us again while in this area. Regards, Bela Shah

"Courteous Staff"

5
01/04/2016

Great place to stay. Centrally located near shopping and restaurants. The staff was extremely helpful and accommodating. 24 hour coffee in lobby was a nice feature. The gym was cozy and clean. The bottled water and crackers and mints upon our arrival was a very nice touch!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you so very much for the compliments and choosing Best Western Roanoke Rapids Hotel & Suites for your stay. Please visit us again. You have a wonderful day. Take Care, Bela Shah

"Service good, room so so and needs updating"

3
30/03/2016

Service was good by the people I talked to. The hotel needs and update and is very loud from room to room. Food was ok for a quick breakfast and food area was clean. Not many food service options without traveling about4-5 miles.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedback. We take all the feedbacks seriously and work to meet or exceeds guests expectations. Please visit us again. Take Care, Regards, Bela Shah

"Quick Overnight stay"

2
26/03/2016

Much better options in the area. Price was decent, but hotel was dated and our room was not in the best shape. They only had one person working the front desk and breakfast area in the morning and the hotel was crowded. Front of the hotel has s terrible septic smell when we were leaving the next morning. Will stay at another property in the area next time.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. We take all the comments positively and work towards improving the property. We have a paper mill in town, so some time it happens in whole town. Please visit us again. Take care, Bela Shah

"It is OK!"

2
25/03/2016

The morning front desk employees are the worst! They gave me an attitude while I was checking out. ): Seriously! Sorry to interrupt your morning chit-chat ladies ): But the evening front desk employee! I love her! I did not got her name.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedback. With the help of guest's feedback, we got to know, areas needing improvement and we work towards that. Please visit us again. Take care, Bela Shah

"Great price, helpful front desk personnel, clean room"

4
23/03/2016

Unexpectedly, I needed a place to stay with my three grandchildren. The Best Western met our needs and was very, very reasonably priced! Friendly staff, clean, safe environment-- I can definitely recommend this hotel.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review about the hotel. We are glad that you enjoyed your stay with your grand children. Grand children are very special. Visit us again, while traveling through this area. Regards, Bela Shah

"A little pricey, but clean and nice"

4
23/03/2016

This hotel is nicely cleaned and maintained, and staff are very friendly and helpful. The hotel pricing is, generally, a bit expensive compared to similar Quality or Comfort Inns. Nightly price for having a pet stay in room is $20, which is also high. Overall, a nice, clean hotel.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and the feedback. We are delighted that our staff had an opportunity to serve you. Please visit us again. Regards, Bela Shah

"Stranded"

5
22/03/2016

We were stranded with a broken down vehicle in Roanoke Rapids. Our problems had mounted during our trip from Florida, until finally we were out of luck. The local police gave us a ride to this awesome motel where we found a spotlessly clean room, great breakfast, and most unexpectedly of all, the inn keeper offered to ferry us to a rental car location. We found the one thing that we needed more than anything, a friendly person. I would not hesitate to stay at this motel again on any trip in the area and I recommend that you stay here too. In case you are wondering, you won't hear the interstate as there is a large sod berm protecting the property from road noise. Thanks!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are delighted that you found Best Western for your good night sleep. Please visit us again, our friendly staff will be glad to serve you again.

"Overnight stop on way home from Daytona Bike Week"

5
21/03/2016

Booked on Hotels.com; good price at the area I wanted to stop for the night. Parking lot good size with lighting so I didn't have to unhook my trailer with m/c. Prepaid so check in quick and easy; elevator to second floor so no trouble getting luggage to room. Nice room with everything we needed; fiancee really liked the comfort of the bed. Good breakfast buffet set us up for our second day on the road.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for choosing Best Western. We are implementing new breakfast program by April 1st with lots of choices. Please visit us again and have breakfast with us. Regards, Bela Shah

"Very nice lodging"

4
18/03/2016

Overnight stay traveling back from wintering in Florida. Very nice and clean lodging...spaciious room. Beds a bit soft, but overall, we were very pleased and will definitely stay here again when in the area.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for the feedback. Please visit us again, while in this area. Regards, Bela Shah

"Easy in-easy out"

5
17/03/2016

Clean, good variety for breakfast. room and facilities in good repair, exceptionally friendly staff, close parking. Ice machine full even after morning rush, internet easily accessible, TV not complicated. price was great too. Everything I needed.. Would definitely stay again.

"Completely surprised"

5
16/03/2016

My agenda was Florida where I was registered at another Best Western. They offered a deal if you stayed at two separate Best Westerns and Roanoke Rapids came into play on my way down. It is a beautifully, renovated hotels with upgrades galore. My room was spotless and, surprisingly, REALLY nice. The staff was friendly, nice, helpful, knowledgeable and courteous. Michele, the night desk clerk, actually came up to my room and helped with my "Smart T.V." that wasn't quite set up for use yet. Breakfast was convenient, arranged well good and completed. You cannot beat this hotel, especially for the price. I'd go back in a minute.

"Comfortable and convenient"

4
14/03/2016

I recently visited N. Carolina for my aunts funeral. Best Western Roanoke Rapids was priced very reasonably and looked nice online. I was relieved to arrive and see that the pictures online were comparable to seeing it in person. The staff is very friendly and helpful, the rooms spacious and beds comfortable. It was also conveniently located alongside I95. I would definitely recommend Best Western Roanoke Rapids.

"Beds Swallowed Us Up"

5
14/03/2016

The overall location of this hotel was perfect, directly off the highway (you can actually see it from the highway). The front desk staff was very helpful and very attentive to our needs to arriving late (paperwork and room keys were waiting on us upon our midnight arrival). The rooms were very clean, the bathrooms were very clean, the comfort of the beds was AWESOME (felt like the mattresses swallowed you up), the breakfast dining area and the food was amazing. The staff handling the breakfast area was very thorough on making sure the tables were wiped off immediately after guests left and making sure the items were stocked up, coffee was fresh, counter wiped off and cleaned up too.

"Very pleased with this Best Western Hotel"

5
09/03/2016

This is my 3rd stay at this Best Western during the last year on return trips coming home from Florida. Each stay has been excellent. Friendly, professional staff, very clean rooms and nice breakfast. I highly recommend this hotel.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much staying with us while traveling to and from Florida and writing a review and recommending Best Western Roanoke Rapids Hotel & Suites. Please come back again and hope to see you soon. Regards, Bela Shah

"Dont Stay"

1
07/03/2016

Dirty, smelled like smoke, bed was very uncomfortable. Renovation and really needed it, the show had mold, chipped paint and VERY dirty. We almost lefty in the middle of the night it was so bad. We had people in the middle of the night try to get into the room, glad I set the dead bolt.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a feedback. We apologize for not exceeding your expectation. We take all the feedback very seriously and we work to make it right. Please visit us again. Take Care, Bela Shah

"worth the money"

4
04/03/2016

Good value for Money. Was very pleased. Arrived very late with out a reservation. This hotel is also pet friendly as we had our puppy with us. Hotel was clean. There were some repairs being done to breakfast area but an alternative dining area was set up.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for choosing Best Western Roanoke Rapids Hotel & Suites and writing a review. We are pleased that you enjoyed your stay with us. Please visit us again, while traveling through this area. Take Care, Bela Shah

"Clean Place to Stay"

4
02/03/2016

The staff is friendly and represents the Best Western brand very well. We needed a pet friendly hotel and this hotel accepted our pet. I wish there had been a designated pet walking area and a pet waste disposal site, but other than that and a too soft mattress, we could not have been happier with our choice of hotels.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for choosing Best Western Roanoke Rapids Hotel & Suites and giving us a feedback. Your feedback will be taken seriously and we will work towards that. Please visit us again. Take Care, Bela Shah

"Clean comfortable good stay."

4
01/03/2016

Pleasant surprise in the country. I was heading north on a new10 day business trip. Was about 600 miles from home and tired. Found this place to be perfect. Good clean room with strong Internet a more than adequate breakfast and quiet. There were some electric company crews there that were gone early I didn't hear them leave at all.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Good Evening, Thank you very much for staying with us and writing a review. We are glad that you found a perfect place to spend a night and have a sound sleep at our hotel. Please come back on your return business trip. Regards, Bela Shah

"Very Satisfied"

5
01/03/2016

I stopped at this hotel on my way home from FL and found it to be the perfect choice. Although the lobby area was undergoing renovations, there was no noise to interfere with my sleep. The room was clean and well appointed. It came with a nice size refrigerator and microwave. The free WIFI worked well. The choices at the included breakfast were varied. The front desk staff was very friendly and helpful with restaurant suggestions and directions to them. My only suggestion would be a larger sign on the road pointing out the hotel. My GPS only guided me to make a left hand turn at the exit. After that it was up to me to find the hotel in the dark.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us a feedback. We take all the comments positively and try to make it right. Please visit us again. Take Care, Bela Shah

"Good Hotel just I had noise and check in problems"

4
29/02/2016

Don't get room near the lobby...to much noise, pool, gym, breakfast and then constructions, but they gave me full refund....room was clean, microwave and frig and good bed, desk and desk chair and also easy chair...

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest We appreciate you taking time to let us know about your experience. Our sincere apologies that your stay wasnt satisfactory, but we are also happy to solve the issue. We hope that you will allow us a chance to rectify the issue. Best Regards, Best Western Management

"Wrong Description"

3
24/02/2016

We were offered a non-existent type of room. The hotel was not prepared to receive us upon arrival. We needed 3 beds for adults and were offered this option, but found that this situation did nto exist in the facility after we arrived. It was too late to change hotels at that time.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest We appreciate you taking time to let us know about your experience with us. Our sincere apologies that the accommodations you expected couldnt be met. The fact that we do not have rooms with three beds, you still choose to stay. We do hope that your stay was pleasant. Please do allow us a chance to serve you in the near future. Best Regards

"Top Shelf"

5
23/02/2016

All you could ask for at a very nice price. Checked in late night. Room was ready. Receptionist was friendly and efficient. Room was clean, odor free, good tv. Temp in room was good. Good night sleep and shower. Nice, free breakfast. Convenient parking. Fast check out.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us a feedback. We are glad that you enjoyed your stay. Please visit us again while you are traveling through this area. Take care. Bela Shah

"Nice place but"

4
21/02/2016

Made our reservations over the phone and we were very satisfied with Cheryl..We asked if we could sign up for the 25$ gift card promotion and were told we could do it when we checked in. Upon arrival the check in agent seemed to busy for us. Initially we had to go find her as nobody was behind the desk. When we asked the agent...Gunta was her name..about the 25$gift card sign in she said we would have to go online or call the 888 number on my rewards card. I pointed out that the advertisement that was on the counter in front of her stated we could sign up at the front desk. She basically dismissed me and said call the 888 #.VERY RUDE!!!...other than the one rude person the place was great..fair price...good location nice breakfast...I finally did call the 888# and discovered that Cheryl who we had contacted by phone for our reservation had taken the time to put us in for the gift card...Kudos to Cherly thumbs down for Gunta,

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and giving us a feedback about your experience. Guest's feedback help us to improve ourselves in the area it is needed. Please give us an opportunity to serve you again. Take care, Bela Shah

"CLEAN AND FRIENDLY"

5
15/02/2016

good off road location. dining close by.staff very friendly.nice little welcome gift.breakfast area was large and well stocked with hot food and good coffee.well sized room with 2 queen beds as requested.above all VERY CLEAN!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review. We are glad that you enjoyed your stay with us. Please visit us again, while traveling through this area. You have a wonderful day. Bela Shah

"Vacation"

4
15/02/2016

Everything was good, room clean, breakfast woman was helpful and friendly. Check in and out person was very nice. No oroblems. The only thing I can complain about is the shower pressure. Very slow. The hotel outside was nice. Overall very clean inside and out.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying at Best Western Roanoke Rapids Hotel & Suites. We take all the comments positively, and we try to accommodate guests comments. Please visit us again. Have a nice day. Bela Shah

"Wonderful stay"

5
14/02/2016

ReLly enjoyed the quiet heating/air conditioning system, clean room, clean beds AND the tv remote packed in cellophane to prevent germs from being transferred from previous guests! Really caring for guest comfort and health.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are very happy that you enjoyed your stay and thank you very much for writing a review. Please stay with Best Western on your return visit, people who care. Thank you again and hope to see you soon. Have a great day! Bela Shah

"Great place to stop off I-95"

5
14/02/2016

We travel back and forth to Florida from NY, each year. This place was great.... The rooms are very clean and neat. The Wi-Fi and TV work well and the bed was very comfortable. The rooms with 2 queen beds are a bit tight, but everything was So clean, it didn't matter. The breakfast had eggs, biscuits and sausage gravy and sausage along with waffles, cereal, etc. Well maintained breakfast area too.... Friendly staff and the clerk who took our reservation looked up our reward points even though we had forgotten to mention it when we called. Well done.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear guest, We are so delighted to read such a positive review from our Awesome guest. Our main goal is to provide all of our guest with excellent customer service and to know we done just that for you and your is so rewarding to the staff and I. So again we would like to Thank You for staying with us and we hope to see you the next time you are in the area. Best Regards, Bela Shah, GM

"good hotel"

4
10/02/2016

hotel was clean, comfortable bed and pillows, breakfast substantional and good, quiet location, staff very helpful. TV had a good picture, internet worked well. enough towels. I would recommend this hotel to others.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you for taking time to let us know about your experience with us. Our focus is to ensure that our guests are satisfied. We are happy to know that your stay was good. Please allow us top serve you in the near future. Regards, Bela Shah, General Manager

"Ok for 1 night"

3
09/02/2016

Used as stop over on way to Florida ...that was ok for one night but not for longer...needs lots of updating and a better cleaning job for the room we stood in ....down the road we made sure best western was not on our list for another one night stop ....disappointed in this best western ..but since each is separtely owned and operated ...the shame is on this owner

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. We apologize for not meeting your expectations. We take all the comments positively and work to meet or exceed guest's expectations. Please visit us again. You have a nice day. Bela Shah

"Over Night stay"

4
08/02/2016

We selected your hotel by chance. Our reception was warm and informative at the front desk. The price was right. Our room was clean and adequately appointed. Morning breakfast was a pleasant experience. The breakfast hostess was welcoming and kept the area clean and well stocked.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for selecting our hotel even by a chance. We are glad that you enjoyed your stay with us and we appreciate your compliments as well. Please visit us again, while traveling through this area. You have a wonderful day!

"nice"

5
02/02/2016

It was more than I was expecting. The room was very clean and up today. It was my first time in a BW also. The free breakfast was very nice as well. I would stay with this hotel again. You really get a lot for you money with the Best Western.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review about Best Western Roanoke Rapids Hotel & Suites. We are glad that you enjoyed your stay with us and looking forward to your return visit. You have a wonderful day ! Bela Shah

"Nice place to stay"

4
02/02/2016

Toilet sits kind of low but other than that, clean comfy bed and decent breakfast courteous and friendly staff. Easy access off I 95 easy to book rooms and definitely will always use that BW and recommend

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying at Best Western Roanoke Rapids Hotel & Suites and writing a review about us. We take all the comments positively and try to accommodate guests request, if it is possible. Please visit us again. You have a wonderful day! Bela Shah

"Adequate not great"

3
31/01/2016

This hotel was ok The room walls, rugs, bath need updating. It is as clean as they can get it. But things are old enough they don't show clean. Breakfast was ok, typical fare. Hotel was close to i95 but you don't hear road noise. Looks they they have tried to update halls. As always in most hotels wifi not great.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review about Best Western Roanoke Rapids Hotel & Suites. We take all the comments positively and try to improve in all the areas needed. Please visit us again. You have a wonderful day! Bela Shah

"Great hotel "

5
27/01/2016

This is literally right off of 95. Perfect for an overnight in ur travels. The hotel is clean and up to date. I felt it was a good price for what u got. The bed was very comfortable. They offer breakfast but we left very early good stay we would happily stay again!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for choosing Best Western Roanoke Rapids Hotel & Suites and writing a review about the hotel. We are glad that you enjoyed your stay with us, please come again to have breakfast with us. You have a wonderful day. Bela Shah

"Nice place to stay"

3
27/01/2016

Clean. Comfy. Affordable. Comp breakfast was just OK, but its free... Coffee was terrible. Nice people. Don't eat at the Carolina buffet down the street - it really stunk! Convenient for us as it was Half way from Connecticut to Florida. Would stay again on our next road trip.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review about the hotel. Please visit us again while in this area. You have a blessed day. Bela Shah

"Sheltering in place!"

4
25/01/2016

We had made a reservation at this location prior to winter storm Jonas hitting the east coast. The staff, especially Alice, was still very helpful and attentive even though conditions were not favorable.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are glad you enjoyed your stay with us. And are looking forward to your return visit. Best Regards, Bela Shah

"Appreciation"

4
24/01/2016

A homely hotel with nice people. Clean and tidy room. My wife loves the complementary replacement essential kit. We enjoyed the cookies and and coffee at check-in. The Breakfast was great and the Chef of the day was great. Thank You!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review. We are very pleased to know that you had very nice stay with us. Please visit us again, while you are in this area. Regards, Bela Shah

"Good value for price"

4
24/01/2016

We were travelling on the I95 heading to Florida and needed a one night stay - it's a challenging finding a place that accepts dogs - BW did and they gave us a room on the main floor near the door so it made it easy for us. Breakfast was provided (full) - the room was fine - nothing fancy but worked well for the night....

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We are pleased you enjoyed your stay with us and are looking forward to your return visit. Best Regards, Bela Shah

"refuge in a storm....found nice place to stay"

4
24/01/2016

Needing a refuge in a bad ice/snow storm, I came into the Best Western and found a no-hassle, well-priced, clean room to bed down for the evening. Front desk personnel were accommodating and showed genuine concern for customers in my observations.

"Stop off I95"

4
13/01/2016

Heading south and chose Best Western to get some rest. Nice place right off the highway. Very friendly staff and nice rooms. A good stay for the value. We were in and out with no problem and had a nice breakfast - thanks to friendly staff.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to write us a review. We are pleased that you enjoyed your stay with us and looking forward to your return visit.

"Excellent stay"

5
12/01/2016

This was a very convenient place to stay on the way to Florida. Close to the highway but quiet. Staff were helpful. The exercise facilities were clean and in working order. We found a nice restaurant in the 'downtown' area that was a real find. Breakfast room had a nice selection of foods. There were scrambled eggs early on.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We would like to say Thank you for taking the time to let us know about your excellent experience with us. We are more than pleased that your stay was great, for we strive to provide the best service possible for our guest. We look forward to your return visit in the near future. Best Wishes!!

"A PLEASANT STAY"

4
09/01/2016

We were traveling with our pet cat, Mr. Squeakers, so we required a pet-friendly room. Our assigned room was ground level, clean and odor free. We were very pleased with the accomodations. The desk clerk was very helpful and courteous.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us such a positive review. We are glad that your family and Mr. Squeakers enjoyed your stay with us. We look forward to having you here again very soon! Best Regards!

"Great nights sleep"

5
08/01/2016

Always stay at Best Westerns when we travel. Very comfortable and clean. The beds are the best for a good nights sleep. The staff is very friendly and helpful. Membership to your hotel is a great bonus.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We really appreciate you taking time to let us know about your experience with The Best Western Brand. We are more than pleased that your stay with our hotel was great for we strive to provide the best service possible for our guest. We will be looking forward to meet your accomodation needs in the near future. Thanks!

"Great last minute choice!"

4
07/01/2016

We were so surprised at how great this hotel was during our overnight stop from HHI to Maryland. The weather was terrible and we were lucky enough to find one of the last rooms at the hotel and they were very kind, pleasant and helpful. My only complaint was that all the restaurants were closed on Sunday morning so there's really no Sunday brunch there but the hotel breakfast was better than most relative to the breakfasts you get at hotels like this one. We probably will choose this hotel again.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We are glad you enjoyed your stay with us and are looking forward to your return visit.

"nice place to rest for the night"

4
05/01/2016

Hotel is comfortable, updated and all around in excellent condition. Staff was courteous and pleasant. The full breakfast was also excellent with a wide variety of selections, hot and cold. Only gripe was a slightly noisy A.C. unit.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We really appreciate you taking time to let us know about your experience here at our establishment. We are happy to know your stay was pleasant for we strive to provide the best service possible for our guests. Pelase allow us to accommodate you in the near future. Best Regards

"travel"

5
03/01/2016

this hotel was excellent. The room was immaculate. the staff was courteous. We always stay at Best Western Hotels when traveling. They always meet expectations. This hotel exceeded expectations.We would stay there again without hesitation.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest We really appreciate you taking time to let us know about your experience with us. We are pleased that your stay was great for we strive to provide the best service possible for our guest. We look forward to your return visit in the near future. Best Regards

"Overnight"

3
03/01/2016

Both sides of the King bed in room #138 were broken-down, which caused a restless night of sleep and sore backs for my wife and I. Strongly recommend a new mattress/box spring. Extra pillows in the closet would have been nice.Great breakfast

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest We really appreciate you taking time out to let us know your experience with us. We do apologize that your stay was unpleasant, for we strive to provide the best service possible for our guest. Per Best Western standards we are not allowed to put extra pillows in the rooms but they are available at the front desk at all times. We do hope that you will allow us to accommodate you in the near future. Best Regards

"Decent hotel"

3
03/01/2016

My wife and I stayed here on our way south. Hotel was easy to get to, right off the highway. Decent hotel, room was clean but smelled of cigarette smoke. Bed linen and pillow were clean but skimpy. If you plan on eating at the free continental breakfast, get there early. They were running out of stuff when I got there. I am not sure I would stay there again. I think I would try another hotel in the area.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest We really appreciate you taking time to let us know your experience with us. We do apologize that your stay was not as pleasant as you expected for we strive to provide the best service possible for our guest. We hope in the near future you will decide to stay again to allow us to recoup your experience. Best Regards

"Clean and friendly"

4
01/01/2016

The room and the breakfast for all of our needs. Paid in the 80s so very happy with what we got for the price. Everything was clean and the room was nice and cool. Breakfast was mediocre but still good for the price

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for review. We are glad that you enjoyed your stay with us and are looking forward to your return visit.

"Pleasant Stay"

4
31/12/2015

Clean comfortable room, above average breakfast included. Very friendly staff. Room was amble size, however, the bathroom vanity is in the main entrance way behind the entrance door, and open to room. Hotel is located directly off I-95, restaurants and shopping a short drive some two miles away.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you for your review. We are glad you enjoyed your stay with us and are looking forward to your return visit.

"Incodent on leaving the shower"

4
30/12/2015

I was very pleased with the room it was very nice and clean The only negative moment I encountered was upon leaning on the support holder outside the shower it almost came out of the wall I wrote a little note explaining the problem and handed it to the desk clerk

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you for review. We are glad that you enjoyed your stay with us and we are looking foward to your return visit.

"Stop over "

3
25/12/2015

This is an ok hotel to stop over not for a long visit. We stopped here as part of a transition to SC. Very basic room with refrigerator and microwave. Breakfast included with waffles and biscuits and gravy. The bathrooms are tiny. The staff is nice and helpful. The hotel was nicely decorated for Christmas.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you for taking the time to write us a review. We are glad you enjoyed your stay with us and are looking forward to your return visit. Happy Holidays

"Worth staying here despite not at main exit."

4
22/12/2015

Had been staying at another hotel for several years on drives North. Have non shedding dog. Place is clean and has new carpeting throughout. It is less that 2 miles from all the food choices at the next exit, and no need to get back on I-95 using a simple and direct road in front of hotel. We will use this as our regular stopping place in the future.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for choosing Best Western Roanoke Rapids Hotel & Suites and writing a review about us. Please visit us again, while traveling through this area. See you soon. Happy Holidays & Merry Christmas. Bela Shah

"Great stop over!"

5
17/12/2015

I was only staying for a night while I traveled from Maryland to Florida, and it was a great place for a stopover! The night staff was friendly and helpful, there was a mini fridge AND a microwave which I really liked because I had food I had wanted to heat back up from earlier in my trip. I didn't get up in time for breakfast so I can't comment on that, but that's just because it was so nice, comfy, and quiet in my room.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for your review. We are glad you enjoyed your stay with us. We are looking forward to your return visit. Happy Holidays

"Trip to Florida from Canada : 1st arrival the 24 of Oct. and 2nd the 28 of Nov. during my trip back home."

5
05/12/2015

All the staff working the two times that I was there, were very polite, helpful, and very well-informed. You can be sure that on my next trip, I will stop at your hotel again. Nice and clean hotel, room clean and comfortable. We had a good night sleep and we were ready for travelling the next day. Thank You all. Jean Claude Roy, #6006636501206215

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are delighted to know that you enjoyed your stay with us. Thank you very much for writing a review. We are looking forward to your next visit. See you soon. Have a great day! Bela Shah

"TRAVEL REVIEW"

4
03/12/2015

staff was friendly and helpful. Rooms were clean and well stocked with amenities. Food for breakfast was hot and tasty. I would recommend a stop as this hotel for anyone traveling the Route 95 corridor.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us and writing a review. Please visit us again, our friendly staff is awaiting you to welcome you. Have a wonderful day! Bela Shah

"can't remember"

5
02/12/2015

It has been 10 days since we were there and i have stayed in 8 different places and can't remember anything about the room as we got up early 4 am and left. If it was bad I would have remembered that.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for your review. We are looking forward to your return visit. Happy Holidays

"Great Stay"

5
30/11/2015

Everything from check-in to check out was great. The queen beds were comfortable and the rooms were spacious. The microwave and fridge were an added bonus. The breakfast was ready on time at 6:30 with sausage, gravy, biscuits, fruits, and many other items to choose from. We will definitely stay here again when passing through.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for your review. We strive to provide the best customer service possible. We are glad your enjoyed your stay with us and are looking forward to your return visit.

"Great stop over!"

5
30/11/2015

This was our 3rd visit to the Best Western and it never fails to satisfy all our needs. Our room is always clean and comfy.. WIfi works nicely and the breakfast is super good! The best part is the most resonable rates you can find! Especially considering the class 1 service, you'd expect the rate to be higher. The staff was very friendly and helpful, especially when I was making a mess of cooking a waffle! :) Wonderful place which I'm sure we will always make this hotel our stop over when traveling 95 to the south. Easy on and off too. Lots of good restaurants in the area also! Can't be beat!!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We are glad you enjoyed your stay with us and are looking forward to your return visit.

"Needs upgrading"

2
30/11/2015

For another $15.00 a night I could have stayed at the Hilton Garden across the way. This hotel was old and really needs some cosmetic upgrade. I was very disappointed in the quality of this Best Western. I will certainly hesitate to recommend this to any one.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you very much for staying with us. We apologize for any inconvenience, we take all the comments positively and work towards to make it right. Please come back again and visit us. Hope you have a wonderful day!

"helpful suggestions"

4
30/11/2015

The road leading to the hotel not marked and very dark. Almost passed it up. Get a sign up by the gas station and you may get more business. Breakfast was great. Food hot and ready to be eaten at 630. Very helpful when traveling.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest Thank you for taking the time out of your busy day to write a review. We are working on new signage for the top of our road. We are glad you enjoyed our breakfast. We are working on the other issue you stated. We are looking forward to your return visit. Happy Holidays

"Good value for a quick night's stop"

3
29/11/2015

The room was clean and serviceable. The room was dated but in good working order. The staff was very friendly and helpful and while located close to the highway we didn't hear any traffic during the night.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We are glad you enjoyed your stay with us and are looking forward to your return visit.

"Great stopover traveling from Maine to Florida!"

5
29/11/2015

We had an excellent night at this motel. The room was very clean and comfortable and the excellent hot breakfast got us off to a great start for continuing on to Florida. A great stopover when traveling.

"Not bad for one night."

3
26/11/2015

Bed was comfortable but was a little itchy for my wife and I in the middle of the night. Not sure why. Searched for bedbugs but didn't find any but she had a few bites on her in the morning. The breakfast was not very good at all.

"theresa calnan"

5
25/11/2015

Excellent. One of the nicest Best Western we have stayed in. Also, they provided water gift packet upon arrival and their breakfast was perfect. The room was perfect and had a fresh non perfumed smell. I noted the number in my cell for the next time we travel this same route. Excellent stop.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for your review. We are glad you enjoyed your stay with us and are looking forward to your return visit to the area.

"MY EXPERIENCE"

5
22/11/2015

My family and I were going on vacation & used BEST WESTERN Roanoke Rapids to stay over nigh then continue on in the AM .Everything was excellent ,Including the staff and I would certainly recommend this hotel to anyone

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We are glad that you enjoyed your stay with us and hope you will stay with us again on your next travels through the area.

"The bed was good but...."

3
16/11/2015

The bed slept well and the place was reasonably clean. Didn't like that my non-smoking room was on the same hall as smoking rooms. The smell of smoke was VERY prevalent in the hallway. Smoking rooms should be well away from non-smoking rooms!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We apologize for any inconvenience that your experienced during your stay with us. The issues have been addressed and corrected. We are looking forward to your return visit.

"Need more staff"

3
15/11/2015

We checked in around 4 in the afternoon on a Sunday and the process was quick. I noticed that most of the guests were placed on the far end of the second floor (there are only 2 floors btw). Isay that because there were only a few vehicles on the parking lot. When I called the front desk for extra towels I was told that it will be a while since the front desk staff is the only one in there and she will deliver it to us. I went down stairs and pick it up myself. The next morning I went to the gym and there was no towel, so I found somebody who came out of the housekeeping room and asked for towels and he cant find any on the housekeeping room. There is no disinfectant in the gym and their equipments are kinda outdated. There were some guests that were loud coming back past midnight and since our room is close to I 95 side the noise kept us awake.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We would like to apologize for any inconvenience that you experienced during your stay with us. The issues have been addressed and are being corrected.

"Wonderful Staff"

5
15/11/2015

The room was Very clean!! The food was good so it was a Nice breakfast! Wonderful staff! Me and my husband stay here every time we come to Roanoke rapids! The prices are the best...its a very Quiet area. .

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your day to write us a review. We are glad you enjoye your stay with us. We are looking to your return visit.

"One night stay"

3
15/11/2015

This Best Western is good for a one night stay only. Room was almost clean. I was greeted by a big black spider and lots of dust bunnies hanging from the ceiling. Bed was terrible. Must have been 30 years old! Bathroom fixtures the same, faucet coming away from wall, handrail loose. Probably will not stay there again.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We apologize for any inconvenience that you had during you stay with us. We have addressed the issues you spoke about and they have been corrected. We would like to invite you back next time you are in the area for a visit.

"Excellent short stay"

5
13/11/2015

We found the hotel through I95 travel magazine. They had a coupon! Price was great so we were a little leary, but it turned out to be an awesome find! Very clean hotel. Staff was very friendly. No amenities/resturants at exit, but we were able to have food delivered that the front desk helped us with, within 30 minutes on a Saturday! Good stop on our way home from Florida! We would definitely stay again!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We are glad you enjoyed your stay with us and are looking forward to your return visit.

"Very happy"

4
09/11/2015

Room was clean, I app that Evan the remote was clean and bagged, I have not seen that at very many hotels. I would like to note that myself suffer from allergies and did have to clean the filter to a/c it was a little dirty but not seriously bad, I choose Best Western that night by location and by previous experience the night before at your Tully Ny location the room there was just as clean and the a/c filter was excellent. Both locations staff were very friendly and helpful.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review, We are glad you enjoyed your stay with us. The issue with the ac filters has been addressed and corrected. We look forward to your visit.

"Horrible!!!! They give you smoking rooms regardless of what you book!! Customer service is the worst I've ever seen!!!"

1
08/11/2015

I booked 2 non smoking rooms as a sleep stop while driving from Florida to NJ with my 4 children and was put in 2 smoking rooms. When I approached the lady at front desk, (who said she was the assistant manager) after getting in the room at 2:30am, about the issue she said they only had smoking rooms and my booking came in as a smoking room. I showed her my confirmation (picture attached) and she said you may have non smoking on the confirmation but that's not what you came through as. I'm not sure what that means or how that happens and I'm pretty sure when you get a confirmation it is "confirming" what you paid for... But apparently not at this hotel. After she advised me there were no more rooms in the hotel and that they were completely booked from 7pm at night I showed her that I booked the rooms at 11:50pm online and had many options of room types to choose from when I booked. She was not nice or friendly about it at all. I explained to her that I understood it wasn't her fault and that she may have gotten it sent over as smoking but that's not what I paid for and my confirmation was showing that. She then said I can show you that you came through as a smoking room and proceeded to show me a paper that didn't say anything about smoking OR non smoking. It just had my information on it. I asked to have a copy of that paper so I could take it up with the manager in the morning....being it was 2:30 in the morning at the moment...and she said..."oh I have to cut some information off of it because it's the voucher from Priceline and I can't reveal the price they pay for the room to you". I advised her that at that point I didn't really care about what they pay for the room and it was fine for her to cut it but if she could just initial that she cut the paper and that I stayed in a smoking room. I also at that point asked do the managers name so I could speak to them in the morning. She kept trying to tell me that I could talk to whoever I wanted to but I want gonna get a refund and that, and I quote, "I see this happen ALL the time, and no one ever gets a refund! I at this point was completely losing patience with her and said "I will take care of it, you don't have to worry about it. If I could just have a copy of whatever you have so that I can take it up with someone in the morning..." Well after fighting with me about how I was still gonna have to pay for the room regardless of who I took this information to in the morning she put her initials on it and slammed the door! And never game me the name of the manager. Worst customer service EVER!!!! Major customer training needs to go on here....especially if you are a manager of any type! The customer is always right....even more so when they have proof!!! And to think we were in the south....usually it's service with a smile. Not here at the Best Western Roanoke Rapids. Nasty assistant Managers, who don't want to help the customer but instead tell them how they WILL NOT get any help from the company, is all you'll get here!! Oh and apparently...according to the assistant manager, if you book a non smoking room online you won't get it!! You'll get whatever type of room "comes through the system"...regardless of what your confirmation says. Because "she sees this happen all the time"!! Clearly on top of the customer service training they need a system upgrade of some sort!! I WOULD NOT recommend this place ever!! Go an exit before or after and give those hotels your business. This one doesn't deserve to stay open!!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We do apologize for any inconvenience that you experienced during your stay with us. When booking with certain third party website only a room is guaranteed not a room type.

"Quiet Location"

4
07/11/2015

The room was nice, clean and comfortable. We stayed one night on our way to MB. The breakfast area was nice and well stocked. The staff was friendly and helpful. My only complaint was the odor from the HVAC unit in the room. I had to shut it off to get rid of the odor. Thankfully we didn't need it.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are glad you enjoyed your stay with us. We have addressed the issue with the HVAC and that has been corrected. We are looking forward to your return to the area.

"Stay here with confidence"

5
31/10/2015

Everything was great. The price was best in the area; room was clean; staff very friendly. There was even a tray of cookies when we checked in -- a nice touch. Breakfast was good; the lady greeted everyone with a smile and friendly hello; she kept the entire area clean and refilled quickly. Definitely recommended; will stay here again on our next trip.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review, We are glad that you enjoyed your stay with us and are looking forward to your return visit.

"Roanoke Review"

2
31/10/2015

People were great, facilities were great, breakfast was a bomb. Everything was perfect until breakfast. Threw away biscuits and gravy. Man next to us tossed his waffle. Had yogurt and banana but everything else was so good that we would go back and eat breakfast out.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We are sorry for any inconvenience that you expericenced during you visit with us. We are looking forward to your visit.

"Sufficient for my needs"

4
29/10/2015

While traveling for a funeral, I had to sop for the evening. It was easy to get to, clean and well lit. Since I was not looking for much, it filled my needs. The staff was friendly, rooms were clean and breakfast looked more than adequate. Cons were my door didn't lock correctly from the outside, but did from the interior. And the A/C wouldn't get cool enough. I would stay there again.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are glad you enjoyed your stay with. We have corrected the issue with the door. We are looking forward to your return visit.

"Comfortable and Clean "

5
27/10/2015

My Partner and I are on an Extended road Trip, we are From the Bahamas and and just Taking in the sights. The Staff is Excellent and the Room was nice. WE WOULD DEFINITELY RETURN. Thanks for the Southern hospitality.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are so glad that your enjoyed your stay with us. We strive to provide the best customer service possible and we are looking forward to your return visit.

"Great place"

5
27/10/2015

Nice clean hotel with absolutely wonderful staff. We will surely stay there again. Check in was quick, rooms were very and clean nice and staff was great. The morning breakfast was wonderful and all anyone could possible eat.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for your review. We are glad that you enjoyed your stay with us and are looking forward to your return visit.

"Glenis"

5
24/10/2015

Very good service. Clean, good room service. There breakfast was good. They had wifi. Comfortable bed, everything was clean. Provided extra towels when needed, extra soap. Everything was clean and beds were made good.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are glad you enjoyed your stay with us. We strive to provide the best customer service possible. We are looking forward to your return visit.

"Ideal Location and Service"

5
20/10/2015

We were on a trip along I95 in North Carolina and stayed at the Best Western Roanoke Rapids. The hotel was just off the interstate in a very quiet setting. The hotel is well maintained and staffed with caring and professional people. Although close to the interstate there was a great choice of restaurants close a short distance from the hotel. The rooms was clean and well stocked and serve a fresh hot breakfast. We had a great night's sleep and were back on the road quickly the next morning. This hotel is perfect stop if you are traveling along I95.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. We are glad you enjoyed your stay with us and are looking forward to your return visit next time you are in the area.

"Filthy bathroom and carpet!"

2
20/10/2015

There was mold in the bathtub. When the bathroom door was shut, the back of the door was disgusting. The bathroom smelled of urine. The bathroom floor and carpet were filthy! Both ladies at the front desk were both lovely people! Very courteous and helpful!

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are sorry for any issues that you had during your stay with us. The issues have been addressed and corrected.

"Not Again"

2
19/10/2015

No Heat in room, The heater won't change over to heat. Just blew cold air. Some one had smoked in room and hallway, Breakfast had no forks, I was told they were out of stock. The room needed paint and just cleaned up.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review. The issues have been addressed and corrected we are sorry for any inconvenience this may have caused you and your family.

"Night to remember"

5
19/10/2015

I spent a night here and it was lovely. It was after my birthday party and i had a long few days before. It was definitely soothing. The whirpool tube was everything. It was also very quiet. The bed was comfortable.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are glad that you enjoyed your stay with us. We also would like to say Happy Belated Birthday from the whole staff here at The Best Western Roanoke Rapids Hotel & Suites. We are looking forward to your return visit.

"Clean and cheap accommodation along the I95"

5
18/10/2015

Rooms are clean, plenty of pillows, in room fridge and coffee maker. Check in was quick and the desk attendant very pleasant. Easy access to I95 and a five minute drive to restaurants. Typical breakfast bar is included which is very good. Scrambled eggs, biscuits and gravy, coffee and hot water for tea. Only down side was the lack of fresh fruit. There was fruit bowl but it was empty and did not get refilled Have stayed here many times and will stay here again

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for your review. We are glad you enjoyed your stay with us and are looking forward to your return visit next time you are in the area.

"Very Nice Best Western"

4
17/10/2015

We selected this hotel due to the mileage point for us during our multi day trip south. We like to stop between 8-9 hrs. of driving. We also like the Best Western brand and are Rewards members. That said, this particular hotel was in a very isolated part of Roanoke Rapids, with the prior exit for this city being more in the hub. Also when exiting off of 95 S, the website had the wrong direction, telling us to turn left, rather than turn right. We did ask them to fix this error. After you turn right, you will once again turn right onto Sheraton Dr. and drive along a road with nothing else on it but this hotel. We assume that they believe "if they build it, they will come", but right now, isolated. For dinner, we were able to drive straight (another right out of Sheraton Dr.) along Rt 125 about 3 miles to an intersection where all the other hotels and restaurants were located. The hotel was very nice and used to be a Holiday Inn Express, so some of those features were still evident. Everything was clean, breakfast was good, WiFi worked, TV was fine, and beds were comfortable. My only "complaint" was that the extra chain lock on the door was missing. I did not feel unsafe but this should have been replaced before renting the room. Staff was very nice though not excellent. For our one night stay, we were pleased. I was able to get the AAA rate of $71.00/night plus tax.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us a review, The hotel directions have been addressed. We are sorry for any issues this may have caused you and your family. We are looking forward to your return visit

"very clean and nice staff"

5
14/10/2015

there are four areas I find important when rating a motel. Convenience, Cost Cleanliness and Customer service. This Best Western excelled in all areas. The only thing I would change was to have restaurants at the same exit. We had to return to the other exit to eat and there were many places to choose from there.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your day to write us a review. We are glad you enjoyed your stay with us and are looking forward to your return visit.

"Poor Customer Service"

2
12/10/2015

I booked my hotel room online. When I got there I noticed a AAA sign. I asked the hotel clerk if I could give her my AAA card for a discount. She said that since I did the transaction online that she was not able to give me the discount. What ever happened to "Do what it takes to satisfy the customer"? She should have cancelled my room and submitted the transaction herself and given me the discount that I was entitled to. On a positive note, there are many other hotels within the area that I will go to on my next visit which is monthly.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write us review. When a reservation is made through a 3rd party web site. We are not allowed to change the rate on the reservation since it is a prepaid reservation. We are sorry for any inconvenience this may have caused you & your family.

"Best Western"

4
09/10/2015

The aminities I enjoyed the most were the microwave and refrigerator. Many hotels have gotten away from providing microwaves and refrigerators. It is nice to have when you have left overs from a restaurant or in this case there was a major storm and you don't have a place to put or warm food.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out your busy day to write us the review. We do except pets now. We are in the process of removing the no pet signs. We are looking forward to your return visit.

"Not the best."

3
07/10/2015

Arrived late and tired, had a king bed reserved for us. Staff was helpful. The bed was too soft started Saturday with a sore back. Air conditioner would not cool the room off enough to get comfortable. Didn't eat the breakfast but everything looked and smelled great.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking time out of your busy day to write us a review. We are sorry for any inconvenience that you experienced during your stay with us. The issue has been addressed and corrected. We are looking forward to your return visit next time you are in the area.

"best western"

5
07/10/2015

We travel quite a lot and always look for hotels with reasonable prices ,plenty of non-smoking and close to the highway also we look for restaurants close by. We have stayed at many Best Western in the past, but this was probably before hotels started the service we now signing up for. I think this a very good idea, a long time coming. I do recommend this to my friends. James McAlpine

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We strive to provide the best customer service possible. We are glad you enjoyed your stay with us and are looking forward to your return visit to the area.

"Overall happy"

4
06/10/2015

Great shower head and awesome water pressure. Great shower for this traveller. Good internet and speed. Easy on and off at I-95 exit with fuel nearby. Check in was a bit slow as I had to wait for a staff member to arrive other than that 7/8 outta 10.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time out of your busy day to write a review. We are glad you enjoyed your stay here with us. We are looking forward to your return visit.

"Not so nice!"

3
04/10/2015

Needs a lot of upgrades. Bathroom was in need of repairs and updates. Cigarette smell in hall was nauseous. Uneven shower curtain and wrong size. Rust on door. No fan in bathroom. There was dust in places that should have been cleaned.

Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Dear Guest, We are sorry for any inconvenience that you experienced during your stay with us. The issues have been addressed and are being corrected. We are looking forward to your return visit so you can see the changes that have been made.

"Great Stay"

4
03/10/2015

Hotel convenient to I95 but relatively quiet at night. Lots of restaurants within 2 miles. Excellent breakfast, nice clean rooms, friendly staff. Forgot a small purse at breakfast which the Hotel staff recovered with money and credit cards intact. Thanks for your honesty!