Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
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Really can't think of anything bad to say about this location. Room was quiet, clean, and comfortable. Breakfast was good, lots of selections. Will definitely stay here again.
Great thing about Best Western hotels is that they do not nickel and dime you with add-on fees. What they show on the website invoice is what you pay for. Now specifically about this property, it was not just clean with warm customer service, but you can tell that the owners really thought about the comfort of the guests. I was welcomed with a cookie, the room came with ear plugs (so thoughtful) and blackout windows that worked well, and a few other details where you felt like the owners were really thinking about the guest experience. They have only one set of washer and dryer, but they worked well. Will stay here again if I am in the area
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with the staff, the cleanliness of your room, and the amenities provided. Your business is important to us. We look forward to seeing you again soon!
The bed was hard and uncomfortable. The water pressure in the shower was terrible and the air handler was very loud.
Dear Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry for the excessive noise you experienced regarding the air conditioner. I also apologize for the bed not meeting your expectations. I will be looking into why you experienced low water pressure in the shower. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 760-371-2300. Sincerely, Jason, Guest Relations Manager Best Western China Lake Inn
This hotel was way cleaner than I had expected. The cleaning staff works hard to maintain the rooms clean and comfortable for guest. There was no mold in the showers which I can't say the same for staying at Marriott or Hilton. This was cleaner than most hotels. Really greatly for the piece of mind. Towels were super white and the bed sheets. Also includes breakfast. Coffee was good and everyone enjoyed the eggs and waffles. Staff was fast to assist when we called for help. I highly recommend this location.
Thank you for taking the time to share about recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the cleanliness of the room and the property grounds, the breakfast selections, and your interactions with the staff. Your business is important to us. We look forward to seeing you again soon!
Feb 3 in, check out Feb 4, As a frequent traveler who because of unavailability all too often has to stay in properties that are described as being upper level properties. In my opinion this property should be called the LEAST BEST Best Western. On a trip south and after driving for close to 6 hours I thought staying in Ridgecrest Ca would be a great stop over with then only needing three more hours the next day to get to my destination. Unfortunately at the time of booking the other "Major Brands" i.e Hampton Inns, Holiday Inn Express, Springhill suites, were all booked which didn't leave much choice for a comfortable overnight stay. However per other "POSITIVE" reviews this property came up as to what appeared to be a reasonably nice property. The only 2 nice things that I can say about this property was who was on the desk when I came in was very friendly, cordial and easy to deal with. The other positive was the decent breakfast that was available to guests. Other than that it was a total disaster. First the room was ok but nothing special or outstanding but to access the bathroom there was one door that worked to either close off the bedroom or when oopened from the bedroom served as a semi private door to the toilet area. There was no permanent door that separated toilet from the rest of the bath area. One sink in a cramped space. When the heater went on (which it did frequently and no heat in the bathroom) it was so loud it woke me and my wife up. Oh and that didn't account for heaters that were in neighboring rooms as we also heard those too. That then opens up the "Pandora's Box" We were on the first level and heard every noise from the rooms next to us and above us. The blanket was so thin you could almost see through it and there were no extra blankets in the closet. At 6:00 AM people were already banging stuff on the outside that added to the misery of not being able to sleep. My poor iwatch went crazy as it kept telling me it was time to go to sleep when I thought I was. Even though I paid for this room with CC points I'm convinced stayin at the Red Roof Inn would have been a better choice or for that matter my car would have been more comfortable and certainly wouldn't have been disturbed with all of the outside sounds that kept us awake.
Dear Michael Bovarnick, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry for the excessive noise you experienced regarding the heaters and neighboring rooms and that your much needed rest was disturbed. I also apologize for the room functionality not meeting your expectations. I will be looking to implement a policy of having extra blankets in the closets for convenience and guest comfort. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 760-371-2300. Sincerely, Jason, Guest Relations Manager Best Western China Lake Inn
My wife and I stayed here for one night while visiting Ridgecrest. Overall, the stay was just "okay," but there were a few quirks that would make me think twice about a longer stay. On the positive side, the room was a good size. The bathroom had an odd shape to it, but it was functional and got the job done. However, comfort was a mixed bag. The bed was extremely soft—too soft for our taste. We were thankful we were only staying for a single night, as I don't think we could have handled it for longer. We also had some concerns regarding the facility itself. The door to our room closed and locked, but there was a great deal of "play" in the frame even when latched, which didn't make me feel very safe. The parking lot is also laid out strangely, with specific signage demanding that you do not back into the spots. We took a look at the breakfast in the morning, but it didn't look very appealing, so we elected to go elsewhere to eat. It's a passable place for a quick overnight if you are in a pinch, but it has room for improvement.
Thank you for taking the time to share about your recent stay at our hotel. I am sorry to hear your stay with us was a mixed bag. Your business is important to us and we thank you for your feedback on how we can improve. We hope you will consider staying with us again. We look forward to providing an even better stay experience!
Audrey at the front desk, is super friendly and very very accommodating. Angelina , the one who makes the food Tuesday-Friday is amazing. Her food is delicious and her customer service skills are outstanding. These two together made an awesome experience. Which is surprising. I'm from Nevada and Las Vegas usually boasts about their customer service skills. This beat western beat a lot of places by far. I will definitely come back.
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly the breakfast selections and your interactions with the staff. Your business is important to us. We look forward to seeing you again soon!
The room looked to be recently remodeled with hard surface flooring. The bathroom appeared newly done also. The work out room was better equipped and more useful than the one in the casino hotel I stayed in the next night. The breakfast was good omelets, bacon, biscuits and gravy, fruit, and really good vanilla yogurt. The pool and hot tub were clean and refreshing. Great facility for an older property.
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your recent stay, particularly the fitness room, the breakfast selections, and the pool area. Your business is important to us. We look forward to seeing you again soon!
The staff at this hotel were absolutely outstanding. We had arrived very late the night before and were shattered. The smiling receptionist found us a parking place which was so kind. The following day, technically, breakfast had closed but the lovely lady took pity on us and rustled up some food for us. How kind was that? The room was clean and comfortable but goodness me, the aircon sounds like a Navy jet taking off from China Lake!
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with our staff. Your business is important to us. We look forward to seeing you again soon!
We were pleased with the room and breakfast bar. After we left we received our room statement by email. A few hours later we received an addition $7 charge for Linen Damage. I called the hotel and asked to speak to the manager. The manager was not available and would not return our call as requested. The desk clerk said we had stained 1 hand towel and 2 wash clothes. They had taken pictures. I requested they send me the pictures and refund the $7. No pictures were sent to us. They refunded the additional charges. We have travelled for over 50 years in North America and oversees and NEVER received additional room charges for damages. Wherever we stay we are respectful of our surroundings. This experience was humiliating and degrading. We will never stay at the Best Western China Lake again.
On behalf of our entire team I would like to sincerely apologize for not exceeding your expectations and for the experience you had regarding the Hotel's Linen Damage policy. I will be addressing the overall effectiveness and lack of transparency of this policy with upper management. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a more favorable experience.
Remodeled room with great quality of all things. Modern black out curtains, very large screen TV, extremely comfortable bed, plushy towels. Plenty of parking space. Room rate is unbeatable compared to the Hampton Inn or Holiday Inn Express. Hope the hotel continues to provide the great experiences.
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with our staff, the breakfast selections, and the extremely comfortable bed. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 760-371-2300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Audrey Guest Relations Manager Best Western China Lake Inn
I was here for a family funeral and spent 3 nights at this Inn. The whole experience was comforting when I slept better than I thought I would. The bed and pillows were the most important for me because I was more tired than I thought after a long drive from Las Vegas. I wasn't looking forward to a happy time but the staff and the welcoming breakfast relieved my bodily needs so I could take part in the events of my trip. The first night, I couldn't use the shower as planned but it didn't cause any disruption for me. I called the Inn to report the problem and it was resolved before I returned that night. The breakfast was as complete as anyone could want, with cereals, juices, coffees, teas, and water, waffles, pancakes, hot egg dishes, meats, biscuits, pastries, covered about all that anyone could ask for on a limited basis each morning. The staff all exhibited pride and willingness to make a guest comfortable in every way and I was glad to have stayed at this location when I did. The pool and Jacuzzi were tempting but December weather kept me wrapped up and the room was toasty while I was there. I don't know if I'll be back in the summer, but I'm definitely planning to stay here again when I come back.
Our staff is flattered by the comments you left in regards to your recent stay with Best Western China-Lake Inn. We strive for every guest to appreciate the superior customer service that all guests receive. With this being a sad and emotional trip for you and your family it is especially important that we could make this experience as best as it could be considering all aspects you have mentioned. We look forward to seeing you again in the summer if the travel plans included this second visit to our area. Condolences from the Best Western to you and your family on your recent loss. Safe travels... Sincerely, Shari Maddox-AGM
Very nice motel with a great helpful staff. Have stayed here twice before. Very clean rooms and everything works well . Also quiet although located on the main boulevard. If you are visiting the area, I highly recommend staying here for the reasons above.
Thank you for taking the time to share about your recent stay at our hotel. I am delighted to hear how much you enjoyed your stay, particularly your interactions with our staff, the cleanliness of the room, and our general location. Your business is important to us, by telling us what you liked you help us improve the stay experience for every guest. We look forward to seeing you again soon!
Great for a comfortable overnight stop along Route 395. Clean room, good breakfast and friendly staff. The young man on the desk at night sent us to a good diner style restaurant for dinner within walking distance. And in the morning the young woman checking us out gave us easy directions for heading back to Route 395.
We are very happy you enjoyed your stay at our hotel. We pride ourselves on superior customer service to each and every guest. We hope if you find yourself in our area in the future to see you again. Safe Travel...
We stayed here for one night during our visit to Death Valley National Park. The location of the motel is convenient to the national park and the room includes free breakfast, but that's where the positives end. The parking is an open corner lot. The rooms were okay, but the beds were extremely uncomfortable and there is a lot of road noise, which made getting sleep quite difficult. The walls are paper thin. While the service was okay, after checkout we were told everything was good. One day later, we got mysterious charges on our credit card alleging one of the bath towels was damaged. There was no damage caused by us, and the towel quality was poor to begin with. There was no way any towels could be damaged from regular one-bath use. When I discovered these shenanigans, I protested the charge, and the hotel manager responded with an excuse, saying they don't check the towels until much later by some cleaning crew and the charge was for towels that cannot be washed. She did give a courtesy refund, but I would have disputed this scam anyway. I later found out in other reviews that this hotel and management at this location scams several customers with alleged towel damage charges. So I am not the only one they tried to pull this scam on. I have never seen this kind of towel damage charge in my four decades of travel from any hotel. This hotel management is a disgrace to the Best Western brand, and someone from corporate should investigate and reprimand them for levying such spurious charges on unsuspecting travelers. Stay away from this hotel for this reason if you can.
Thank you for taking the time to post your review. My apologies for a delay in my response. It took a minute to find the actual reservation since dated back several month ago. As for the uncomfortable beds, noise etc., had you reached out to the front desk agent on any of these issues we would of be happy to see if we could of fixed these issues. It was a front desk agent not the hotel manager that you spoke to apparently on the charge for the damaged linen. We do not charge for the normal usage of linen. When it is charged it is something outside the norm, such as the photos taken of these items upon check-out. It appeared to be a florescent green in color stains over several of the bath linen items and again on the sheet area as well. However, this resulted in a courtesy waived charge and would like to be clear when saying that we do not scam our guests on any issue. I sorry you felt this is what happened to you during your stay with us however, I can assure you this was not our intention . Have a wonderful week and please feel free to contact the hotel directly with any additional comments or concerns. Safe Travels...
Someone in the room above me walking constantly for 2 damn hours. Thump thump thump. Trucks on road noise loud. AC loud. Parking was a nightmare. Not happy. Room is nice, but this building is built terrible. The only other annoyance is trip advisor demanding 200 characters.
Thank you for taking the time to inform us on how we can improve. I'm glad you found your room nice. Please report issues such as the above disturbance you encountered with the thumping, to our front-desk staff immediately. In addition, the A/C being loud please call the FD and let us see we can try to assist in the problem. We strive to give every guest superior customer service and make each guest feel welcome and satisfied during the visit to our hotel. Hopefully if you are ever in this area again, we can get the chance to do this for you. Safe Travels...Shari - AGM
We stayed 1 night here a few days ago. Check-in was a breeze and the staff so friendly. Room looked like it was completely remodeled. Beautiful floors and everything spotless. By 8 pm I never heard traffic or people. Very quiet. The pillows are a little on the hard side but the bed itself was very comfortable. We did utilize the pool and it was very clean and inviting. Not heated but still crystal clear! There is a fitness center, meeting room, lots of parking and common breakfast area. The breakfast was very sufficient with an on-site attendant keeping it very clean. The hotel is very easy to find. I would recommend the second floor.
The hotel was just recently renovated. New flooring throughout Comfortable beds with clean bedding. Internet works great. Free breakfast. The staff is very friendly. The only negative is if you're in a downstairs room you and someone is above you it can be pretty loud. We could hear every time someone was walking around in their room, opening a door, etc.
Don't do it. This is the loudest hotel I've ever stayed at. They actually provide ear plugs in the bathroom because they know. The bed was hard as a rock, pretty sure it was a box spring…shower was nasty. Oh yeah, and when you check out, check your BILL!! Was charged for dirty linens!! They don't change linens or provide any type of house keeping without a personal request! Seriously, not worth money or frustration. Scam happening here!!
On behalf of our entire staff, regret that you didn't seem to enjoy your recent stay with us. We take pride in the excellent customer service we show to each of our guests. We do not add the ear plugs for anticipated noise control. Being in a unfamiliar place sometimes our guest will use for the purpose. I looked at the detail for your stay with us and couldn't find where the front desk was notified of the extreme noise problem you mentioned and/or the uncomfortable mattress. Without knowledge of a problem will aren't able to fix the problem. Please next time contact the FD agent immediately on these types of concerns, so that we can attempt to make this right for you. During the COVID restrictions on travel. Best Western implemented the request form to have your room serviced by the housekeeping staff. With the positive feedback received during this time we now have this as policy. You have the choice to have your room cleaned daily or just specific tasks. These request forms are conveniently located in every room. Again, no mention of your shower being a problem to our staff the entire stay. On the charge you had for damaged linen. This occurs after it had been treated then wash 3-times and the damage area was not removed. We have photos always prior to washing and again after. The majority of our guests will not receive this charge. It is hotel policy that we bill for any damages made by a particular guest and the item is unusable once cleaned. We do not have a scam happening and extended you a one time curtesy waiver on this charge. Please feel free to contact me if have any more questions and/or concerns. I hope you have safe travel and happy holidays. Shari Maddox-AGM
This Best Western is the nicest Best Western I have ever stayed in. Clean property and staff very friendly and professional. I need a room on the ground level and the staff was able to provide that. Breakfast was awesome every day.
Best Western is the best hotel on that side of town. I would stay their again. Staff was very friendly and nice. The food was good. Room was clean and comfortable. Location is close to some fast food restaurants.
Cannot go wrong with this location when traveling north and south. U.S. 395 used to be a problem down near Kramer Jct. at CA 58. Now that the freeway goes through on CA 58, it puts Ridgecrest on the map form passing through if you need a place to stay and break up your trip. I highly recommend Best Western for the reliable internet and hot breakfast. Safe travels.
This was one of the best of all the Best Westerns we have stayed at. it was very clean, nicely furnished and roomy. The staff is extremely friendly and helpful. I would definitely recommend this Best Western!!
Nice location, nicely renovated and no carpets anymore on the floors but laminate which is much more hygienic. Bathroom cleverly renewed. Clean rooms, pool area small with few places to sit and hottub. Very friendly and attentive personal . And many thanks to Nathalie at the reception for I fotgot mij e-reader which was found by house keeping. Very nice hot and cold breakfast .
I made a reservation through the Best Western site. Always nice to stay at a Best Western. Our r oom and bathroom were very clean, the bed was comfortable, the breakfast had all you needed and it was nice to take a dip in the pool. There are some restaurants nearby so you don't have to go far for a meal. Overall a good place while passing through.
We spent one night here on a roadtrip across the States.... During the roadtrip we stayed in quite a few motels and this one was far and away the best. Reception - very friendly and helpful. Very well appointed reception area. Room - good - wifi and TV worked fine - clean and comfortable. Breakfast - for a hotel in this pricerange this was excellent. Although we only stayed one night this place is somewhere we will remember as being a comfortable friendly professionally run hotel. Would certainly stop again.
We stayed here as a base camp to Death Valley. Although the two hour drive to Death Valley is long, the price of the hotel was worth it. This hotel has been renovated, so the rooms are nice. I didn't realize when I booked that it had an outside entrance to the individual rooms. The breakfast was good with a pancake & waffle machine. The bed was comfortable. The only thing I found frustrating was a low toilet and no handrail on the wall. The remodel is a little odd in that one door is used between the room and the bathroom/vanity. The same door is used to block the toilet/shower but doesn't close. It's a little awkward, but we made it work. There is a sub sandwich shop nearby where we picked up our lunch to take to the park.
We stayed here for one night between Death Valley and Palm Springs. The staff was helpful and nice. Our room was clean and had everything we needed. There is not much to do in Ridgecrest, but we walked around the area. Seemed safe and clean.
Courteous staff, nicely appointed room, very clean. We met a lot of HD motorcyclists that were traveling from Quebec. Fun to talk to them. Our group of Jeepers enjoyed the stay. We plan to return to Ridgecrest for other Jeep adventures and will definitely stay here again.
Basic Best Western. Beds were comfortable, bathroom was fine. Standard breakfast. We didn't use any of the facilities. Parking was easy. We would stay again for 1 night. If you are visiting Death Valley via the West entrance, this hotel is fine. Just make sure the West Entrance is open, as unfortunately for us, it wasn't.
The front desk staff smokes weed in the back room in the lobby at night. The whole lobby smelled like it had been hotboxed and she was coughing with bloodshot eyes when she came out of the back room. Horribly ghetto hotel with garbage amenities! Don't use the pool, it's filthy.
While at breakfast had a server her name is Kammi. She really cares about how the service was and cleanliness of the breakfast area. She not only did her job well she really seemed to care for those who came in to eat. She made my morning by taking time to ask me how I was doing, and talked to me like a person. Thank you Kammi!
Thank you for your kind words. We are pleased to hear how our staff member, Kammi made your day. We strive to give every guest superiour customer service and pride ouselves on the hign level standards of cleaniness at our hotel, Best Western China-Lake Inn.
I stayed the night at this hotel during a 10 hour drive to San Diego. All of the employees I encountered were very friendly and helpful. The bed was comfortable, and there were 4 pillows that came in various thicknesses which I appreciate.
We were so tired when we arrived at the hotel, driving 7 hours through wind and snow. The front desk staff welcomed us and got us checked in quickly and efficiently. I had requested a ground floor room and they saved one for us! The room was updated, clean and had everything we would need for our stay. We asked at the desk for options for dinner and were given a few favorites of the staff. We opted for American style food and had quick service (sorry, I don't remember the name of the restaurant), good food and decent prices. We will keep this on our list for future trips down south!
Dear Patidragon, Thank you for completing the survey regarding your recent stay at our property. We are so glad you enjoyed your stay here with us. Our staff strive to provide excellent customer service so that our guests feel welcome and satisfied. We understand our guests have probably been traveling all day and just want a nice warm meal and to settle into a clean nice room. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 760-371-2300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Cheyenne Guest Relations Manager Best Western China Lake Inn
This was a great motel for the price and area. It is an older motel that is remodeled. Everything was clean and in working order. The pool and hot tub were nice. The breakfast had great hot and cold options. We had the room with 2 queen beds and a pull out couch. I love this option for families with more than 2 kids. Overall a good motel for the price.
This is nice place located in the heart of Ridgecrest. I stayed here for two nights while exploring Red Rock Canyon and the surrounding area. I arrived at check-in time and was helped by a very polite and attentive gentleman at the front desk. My room was already assigned. The room was a bit small but was fine since it was just me. The bed was comfortable and the room itself was very clean. There was also a microwave oven and a refrigerator. The bathroom was huge with a separate area containing the toilet and the shower/tub combination. The hotel rooms are not located in corridors inside the hotel and instead are accessed from outside. I am not big fan of this for security reasons but the area around the hotel was fine and quiet at night. The hotel has a breakfast room in the main building by reception. This was fine and contained a nice choice of hot and cold items. It was manned by a very attentive lady who re-filled items as needed. She was also very friendly as were all of the staff I encountered. There was also a nice pool area. Too bad it was early March and too cold to use but it was open. There was ample free parking here. Parking on the street is also available if the lot is full but I did not have a problem even when getting back to the hotel late at night. There was not daily housekeeping due to COVID. If you need anything, there is a card you can fill out to indicate what you need and place in your room window. Housekeeping will see that and act accordingly. Kudos to whoever thought of that! The hotel is a short drive away from plenty of places to eat. There is also a restaurant a short walk away which was fine for dinner. There is also a huge Walmart a short ride away. So, a solid two-night stay here. It's not a fancy place but it provided me with comfortable accommodations while I was visiting the area. Recommended if you are visiting the area.
Dear Timman19 Thank you for completing the survey regarding your recent stay at our property. We are so glad you enjoyed your stay here with us. Our staff take pride in making sure all of our guests are met with exceptional customer service. We understand outward facing doors can be a bit of a concern but we take our guests safety very seriously and keep an eye on things 24/7. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 760-371-2300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Cheyenne Guest Relations Manager Best Western China Lake Inn
I've been coming to Ridgecrest one a month for the last 6 years and I've seen people come and go here but you always have great staff and the service is great. Full breakfast is served here and you have a great selection to choose from. Rooms a good size and beds are very confortable.
room was nice and cozy . when we went into their little breakfast kitchen at 6am my son who is 5 accidently spilt his drink and the kitchen lady acted extremely rude and aggressive about a little accident and made him cry. on top of that there was not any food in the warmer things which is lame. ended up going to mcdonalds instead i asked for a manager at the front desk but they said that they're not in till 9 and we where leaving at 7am for trona so did not get a chance to put in complaint over the bad behavior of their worker who seems to hate their job and takes it out on everyone else. we will be sticking to marriot or hampton for now on after that stunt.
I am sorry to hear all this, I am the manager of the hotel. This is completely unacceptable behavior and my deepest apologies to you and your family. I will look into what happened and make sure that it doesn't happen again. If you feel that you would consider giving us a second chance at that first impression please contact me directly and I will assure you the superior customer service we pride yourselves in having here at Best Western. Happy Holidays to you and your family.
We stayed this hotel on the way to Death Valley. All the people I met on the hotel (front desk at check-in, check-out, and restaurant at breakfast) are great, friendly, diligent, and polite. The room is big enough for our family with 3 and clean. We definitely recommend this hotel if you come near by.
Every staff we encountered was welcoming and gracious. When I asked about Death Valley info staff quickly located brochures. The cleaning crew let us know when they were going to be vacumning adjacent rooms. The breakfast staff person was particularly gracious and welcoming.
It would have been nice to have known Breakfast was a Frozen sandwich to take back to your room to heat in the Microwave. We've been to other Best Westerns in the last few months, and they all had Full Cooked Breakfast. Other than this, and a little traffic noise. Nice room and service.
Why does this hotel not allow their patrons to sit at a table in the breakfast area. We stayed at 8 hotels ending last week and there was only one other that made you take your food back to the room. Hard for two people to share a chair at a desk to eat. Then if you want a refill on the coffee, you have to go about a hundred yards back to the breakfast room where there is no seating allowed. Not our favorite.
We were traveling in a group and we chose this hotel because we were members of Best Western. I know we could have gone to any other hotel chain since we also had membership to some other chains, but we chose the Best Western due to its convenience. Its location suited us fine. For the other members traveling with us they have mentioned that it was rather noisy for them in the room they were assigned. We did not get assigned to the type of room we made reservations for, but we went along with it anyway. The most disgusting thing we experienced was that the bathroom was used. The toilet paper roll was unraveled (used) and there was a wad of used toilet paper on the floor.. I went down to the front desk and mentioned the used bathroom and one of the two clerks immediately apologized and said they would mention it to the housekeeper. I kept mentioning that the bathroom was used and it was not very sanitary. With the pandemic going on a used bathroom would make things much worse. All we got was an apology and that the housekeeper would be told. Since nothing was about to be done about the bathroom we cleaned and sanitized it ourselves. Three days later we returned to Ridgecrest and decided to give the Best Western another try.. The desk agent did not recognize us and could not find our names or past stay at the hotel. The agent tried to charge us a rather high rate, but brought it down lower when we told him we stayed at the hotel three days ago. The rate was still high, but we went ahead and accepted it. This time we were put in a room around the middle of the hotel and it got rather noisy in the morning when the people leaving for work began to start up their trucks and let it warm up for several minutes. One truck warming up wouldn't have been too bad, but four or five. Our friends traveling with us mentioned it was noisy.
We stayed the night after a visit to Death Valley. The hotel felt safe and clean, and the staff, including the cleaning staff, were all welcoming and friendly. Clean room (maybe a little too clean: we had to get used to the overpowering smell of cleaners), and comfortable.
This was one of the best stays in a hotel that we ever had! The room was wonderful, and about the cleanest hotel room that we have every stayed at, and I am picky about that. Best of all was the friendly staff, every single person who worked their offered assistance, and made us feel very welcome. Well Done Best Western!
Clean room, friendly staff, convenient location. Hot tub and pool were clean, pool could have been warmer. Bed and furniture were comfortable. Neighborhood was safe and close to restaurants. Would stay again.
I think the hotel upgraded recently. The lobby was very nice and clean. It has a separate room for breakfast area. The rooms had new flooring that make them look modern and chic. Our room came with a fridge and microwave which was great traveling with kids. The most thoughtful gesture was the bagged breakfast. Due to pandemic, the staff provided a checklist to select our items the day before. It had over 5 items to choose from. During pickup, the staff was well organized. Each breakfast was ready for pickup in a brown bag according to the room number.
The hotel staff was great, friendly, and very helpful. The rooms were very nice and clean! Recommended I will definitely be coming back again! The stay offered free breakfast, it had a nice gym and the pool area was amazing great atmosphere clean and nice a lot of seating shaded really nice !!
I stayed here several months ago and had a great stay with everyone being friendly and helpful. Just stayed again and everything was great. There are a few fast food places close by and easy to get to. I will stay again when in the area.
The Best Western China Lake Inn tries but in my opinion the property is not up to BW standards. The staff went above and beyond expectations. Covid protocol was well maintained. The property could use some upgrades.
We enjoyed our stay and the rooms were very clean and spacious. The staff was very friendly and helpful. There's no elevator, so if using stairs is difficult, make sure to request a ground level room.
In town to visit family. Easy reservations, check-in, check-out. Good location in town with clean, comfortable room and bed. Staff was friendly and helpful. Breakfast includes sausage-egg muffin, fruit, juice and a nutrition bar. Slightly pricy but could blame that on Covid.
Pray that you do not get the room right on the highway. Also, the noises from above, below, bright left and center are your companion in your room. It is also overpriced. There are no good points to write.
At least $50/night over priced. Terrible breakfast service, no fitness center (though advertised to have such), poor laundry arrangement and god awful parking lot. My vehicle was hit & damaged as a result
There were pluses and minuses to staying at this hotel. On the plus side, check-in and check-out were both easy and efficient. Our room was clean and comfortable. On the minus side, the room was noisy, as a result of very loud nearby traffic and the low-class, trashy people who were hanging out on the public walkways around the hotel property. This is the kind of motel where other travelers tend to stand outside of their rooms, doors open, to watch the other guests and to yell to others on the property whenever they felt like it. Low class all the way! Also on the minus side, the hotel has chosen to offer one of the cheapest, least appealing breakfast grab-and-go options of any hotel today. During our two week vacation staying at a variety of properties in CA, NV, and AZ, this hotel's breakfast was one of the two worst we experienced.
Needed a form to be printed. Gentleman behind the desk helped to get my form printed. Due to COViD, guests make reservations for breakfast on a form. Next morning we picked up our breakfast and warmed up in room microwave. Room interior seems nicely remodeled. Very clean and quite pleasant. Only thing is noise. This hotel has outdoor parking. No issue with parking and free parking. Just noises from guests' vehicles pulling in and out of lot. We stayed in level 2. Strong AC. Cable TV. Coffee maker. Would recommend.
Staff is extremely professional and friendly. Rooms are very clean, Internet excellent. Grab and Go breakfast was well done, offering a choice of various items. Have stayed at various motels in Ridgecrest and this is the best.
Hotel was very clean and well-maintained and the staff was great. Our kids loved the pool and we utilized the laundry. Room was nicely updated and the beds were comfortable with good internet. Good stay.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (760)371-2300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Clayton Ford Front Desk Agent Best Western China Lake Inn
Updated nicely since our last stay there. Very clean and comfortable. Nice variety of breakfast changed daily. Everyone on staff was very friendly and helpful. Everything in the room worked perfectly. We will definitely return when we are in the area.
Thanks for the feedback. A lot of guest are enjoying the new renovations of the hotel. It is are pleasure to provide excellent clean service. Have a nice day and see you on your future reservations.
A Clean Lobby Was A Good Sign!. Staff upbeat, accommodating, professional in manner and appearance, explained amenities and hours, full breakfast not continental, room clean, 2 queen beds pretty comfortable and far enough apart you can move around, coffee pot, fridge, microwave, hair dryer, heater worked well, bars to hang clothes were in bathroom and worked. Great Value.
The staff and I thank you for letting us know what a great job we are doing. We strive to provide a clean and personable experience with each guest. Have a wonderful day.
I've stayed at many BW locations and some better than others. This place by far has the friendliest staff I've come across. My room was very clean and modern, no complaints. I recommend this location.
Thank you so much for leaving feedback. We are always customer orientated when it comes to service and experience. We thank you for your recommendation and hope to see you on future travels.
While knowing that our trip may include an overnite stay, we did not have a reservation. BW has a great reputation and previous experience tilted them into our favor. This hotel stay did not dissapoint. Good room, great amenities and a reasonable price..we got a Winner.
Thank you for your feedback MarkS11026. It is great to hear that our team is taking care of our guest. May you have safe travels.
First rate front desk staff and well-appointed rooms made this a great stay. The whole motel is either new or newly renovated. Was especially impressed with fitness facility — better than most 4-star hotels I've stayed at. Most impressive were the rooms with laminate hardwood floors and two small area carpets on either side of the bed — the way every hotel/ motel room should be (no wall-to-wall carpet)! Rooms standard with frig, microwave, and coffee maker too. Breakfast also excellent — much better than Holiday Inn Express. Highly recommend this property
Thank you so much turnerjslm for leaving valuable feedback. It is great to hear we gave you the stay that everyone deserves. We will see you on your future stays. Have a wonderful week.
Excellent service and staff. Good Breakfast - great TV, etc. Very convenient location in Ridgecrest, California, to stay while visiting there. I'm having trouble getting the required 200 characters for this review because my review is basically stated above. Once again, a very pleasant stay at this great hotel in the small town of Ridgecrest, California.
Good morning, Thank you for your feed back it means a lot to our Team. Thank you for your kind compliment about our staff. We strive to make sure that every guest stays with us is Comfortable and satisfied. We hope that we will see you again in the near future. Thank you for choosing the Best Western in Ridgecrest China Lake. May you have a Fabulous day! Agent- Tina
First thing I check at any motel/hotel is cleanliness of bathroom. Toilet had been used and NOT cleaned. Smokers outside of their doors, apparently NO designated smoking area. Our room so close to China Lake Blvd that we had to use ear plugs (was actually a pair in the room from the motel) Window screen was ripped and frame looked like someone had tried to break into room at some point. On the plus side breakfast was good.
Good morning, Thank you for your feedback it means a lot to our Team. We are very sorry for the non cleanliness of the toilet. (I too would want this matter addressed) Management was informed and there will be much attention with the cleanliness. I like to know how we can make up the bad experience you encountered. We strive to make sure every guest is comfortable and satisfied. Here's an email I have provided for you, [email protected] I would truly like to here from you on how we can make this up to you for it means a lot to us. May you have a Fabulous day! Front desk, Tina
My family enjoyed the fitness center and pool, we had a great time with those and the clean room also was great, friendly staff , only complaint was breakfast area was small but free breakfast so I guess we will take it lol
Thank you Trip459730 for leaving feedback. It is wonderful to hear that your stay was great for you and your family. I have a great week.
Clean rooms, daily housekeeping, initiative-taking staff and walking distance to Kristy's Diner. Outdoor pool, fitness center, free daily USA paper, DirecTV channels, nice lobby and easy access parking lot.
79businesstraveler thank you for taking the time to leave feedback. We have been going through renovations the last 6 months and it is great to hear that it is working. Have a wonderful day.
room and ammenities were excellent. staff were very kind and courteous my experience was very pleasant. i am very impressed with the comfort of my bed and room. the mattress was awesome, i really slept good, wow! all aspects of my stay was outstanding! BRAVO ZULU from this NAVY Disabled Veteran.
Thank you Tim L for leaving feedback and for your service. It is always a pleasure for the team and myself to hear that we are taking care of each guest. May you have a wonderful day.
Elliot is a gem. He gave us the warmest welcome after a long hot day. Attentive staff makes a world of difference to us weary travelers. Room was perfect for our needs, and the kids enjoyed the pool. Will return
Thank you juliethegardener for leaving feedback. We are always striving to provide excellent customer service. Have a wonderful weekend
The room is nice and clean. Staff very friendly and willing to help. One thing I would change would be the breakfast hours. On vacation so 9am it's a little early for them to close breakfast room. Great
Thank you Adriana1129ar for leaving feedback. We use all feedback to further the guest experience. We will take your advice and consider the matter of breakfast hours. We hope you have a wonderful day.
Was in town to deal with the aftermath of the July 4th 2019 6.4 magnitude Quake. All day coverage of the story necessitated staying overnight, Although there were other hotels in the area the China Lake Inn was my choice and I was not dissapointed. The staff went above and beyond to check me in.....the room was spotless even though the cleaning staff had been sent home in the aftermath of the quake. Check in was quick and the staff was VERY helpful in offering directions and a map of the adjoining areas. In the morning......when there was a 5.4 Mag aftershock...they not only checked on my well being....they allowed themselves to be interviewed for the story I was sending out locally and nationally. They were both Human beings.....and totally professional. They offered to put back my check out time in case I needed it.....and even said they would give me a priority on extending my reservation if needed. A wonderful experience in the midst of chaos!!!! High Marks to all.
Thank you B5560Lpeterd for letting us know we are taking care of our guest. This is the hospitality that we have been known for. May you have a wonderful day.
I go to Ridgecrest for travel often. For the price, it's the cleanest, nicest, best quality hotel in town. The hotel was renovated and you can tell quality ranked higher in the decision making over budget. This is a refreshing change for the caliber of hotel options in Ridgecrest.
Thank you 726annemariet for leaving a review. We only have a few rooms left to renovate but it is great to hear that the changes are for the best. Have a wonderful weekend.
We stayed in this hotel one night before going to Death Valley. Our room was clean and comfortable. The staff was cordial and the neighborhood was quite. The breakfast was nice, but the cutlery were in plastic, not only is it a waste but moreover it is really not practical to eat with.
Thank you so much for taking the time to leave feedback. We are glad to have give you a pleasant experience. Have a wonderful weekend.
Rooms are decent enough and comfortable. As someone who travels 200 days a year for work, $110/night for a mid level economy like a BW in Ridgecrest is nothing short of a ripoff. I know there's a captive audience in town so they can charge what they like. But that's gouging the consumer.
Thank you DenverDaveM for leaving feedback. We are finishing up with our renovations which is going to be brand new from the floor up. We hope see you after the remodel. Have a wonderful weekend.
The room was clean, the bed comfortable. The grounds were a bit dated, as was the room. There was a jetted tub in the room (not the bathroom) which was out of order. Until late at night, I would have given this place a higher rating, but about midnight, someone moved in above me. The creaking in the ceiling when they walked around woke me from a sound sleep, and I wondered if the ceiling was going to fall down. Again, at 5:00 in the morning the pipes woke up and spoke. Very noisy. I expected more for the price. The breakfast was "food" according to my husband.
Thank you anna7044 for leaving feedback. We are at the last part of our renovations which is the rooms. We are going to be reinforcing the floors as we will also be renovating the rooms from the floor to the ceilings. Thank you for choosing us and see us again in the future. We are projected to be done at the early part of this year.
We stayed one night on our trip from death valley. We were not impressed by this hotel. The room size was ok, but outdated furniture and an unpleasant smell. The carpet had lots of stains and felt sticky. In addition you shouldn't look to close behind the bed or in corners - as the cleaning personal also has a blind spot there. The breakfast was also not very inviting.
Thank you JuttaZ_12 for leaving feedback. Our rooms are getting ready for a complete make over.The make over is projected to be done by the beginning of this year. I am sorry to hear about your experience. Did you notify our staff your problems as we are always looking to deliver excellent customer service. Again thanks for the feedback.
Do you have insomnia? Then this is the place for you! Do you like to pace around your room for hours on end? Then this is the place for you! Do you like to hear every sound within a half mile radius? Your room is right this way! Does a full 45 minutes of sleep leave you fully recharged? Your room number is 121. Like static and blurry tv? Please check in today! Want to wait in line for 30 minutes to check in? Great, they have a room ready for you! Are you a normal person that likes to sleep, in peace after a long day of work or vacationing? Then don't you dare chose this hotel. Is the price $50 per night? Nope, not worth it. $20 per night? I think I'd prefer sleep! They are paying you $100 per night? Hmm, might be worth it to take the money and sleep in your car.
Thank you Mr. Justin J for leaving feedback. It is disappointing to here about your stay. Did you notify the front desk of these issues? As you can see from previous feedback that our hotel is not known for these types of reviews. We are at the final stages of our remodel which is the guest rooms. I hope you will give our establishment another try once we are done with the renovations which is set to be the beginning of 2019. Thank you again for your feedback.
We had a wonderful stay here. Upon arriving the lady at the front desk told us we had been upgraded to a room with a pull out coach and two queens just because they saw we had 3 people. It was so thoughtful and unexpected. The hotel wasn't packed so you didn't have to worry about loud neighbors or having troubles finding parking. The breakfast was delicious and the beds had a comfy pillow top. The staff was very friendly as well. If I lived in California I would definitely go back frequently when visiting Death Valley. If I ever do go back this hotel will be on my list of places to stop in.
Thank you Compass59905986589 for leaving feedback. We are glad to have given you the experience everyone deserves. Have a safe trip and happy new year.
We stayed at Best Western China Lake Inn for one night en route to Death Valley. We were given a room on the second floor. The room was standard, with amenities including lotion, shampoo, conditioner, ear plugs, coffee, and wifi. The property has a pool and a hot tub on site. We were impressed by the free breakfast in the morning; it had a good variety, including hot foods. Staff was super friendly. Parking is free.
Thank you Susie1028 for leaving feedback. It is always great to hear how we are taking care of our guest. We are always looking for ways to keep improving our guest experience. Have a great week.
We had a bad experience. My husband wrote to the manager, and also Best Western. An apology from BW and promise of checking this hotel further. No reply from the hotel of this date. Problems: Room with 2 queen beds so small that there was no place to put a suitcase, leave alone 2. Cockroach in bathroom. Dropped a pill on carpet by desk and found filth and accumulated debris on floor and baseboards. The most serious: the frame for one bed was too large for the mattress. Found that out when getting in bed... it injured my husband pic attached. It was hidden from sight by bedskirt. On checkout, price for room was reduced by 1/2... should have been full refund!
We apologize for not meeting your satisfaction. We have doubled are pest treatment since that time. We are in the middle of our renovations which the whole rooms will be redone from ground up. Thank you again for bringing this to light as we use all feedback for future guest. I hope you will try us again in the future after our renovations as our property is not accustomed to getting this kind of feedback. If you decide to try us again after renovations please speak with the manager when making your reservation.
Courteous staff, great hot breakfast with professional attendant. TV reception with below quality, at least in my room, I always stay at the Best Western in Ridgecrest because of it's staff, its convenience, it's price and it's breakfast.
Thank you gondolfoz for leaving feedback. It is wonderful to see positive experience at our hotel. We are currently looking into our cable options. Thanks again for leaving as we use all responses to further the guest experience.
We were only staying in Ridgecrest as an overnight stop after spending the day at Death Valley. We were on the upper floor tucked in one of the corner rooms (not sure if all rooms are the same) the room was very cramped and not very well lit a little dingy and depressing. If you wanted pool towels you have to go to the reception unlike the other hotels on our road trip they were provided by the swimming pool - we did not go in the pool as it was very cold but we did use the hot tub. The breakfast was okay. Luckily I had booked this hotel quite early so managed to get at a reasonable price, had I paid full price I would have been very disappointed
Thank you rwwoo for your feedback. We are at the end of our remodel which the rooms are the going to be fully upgraded, along better lighting and everything. While we are getting ready to start this process, we are looking to see what people are saying. We use all feedback to deliver an outstanding product to our guest. Thank you for your time and hope to see you on future stays.
I found this facility by accident by touring through the city of Ridgecrest. The staff was courteous and helpful checking in and out. I had a problem the night before at a different BW facility; the front desk clerk listened and placed me away from crowded areas and was able to get a good night sleep. The clerk also helped in choosing a dinner place in the town..
I am so glad Michael to hear how our staff is taking care of our guest. We always do our best to help each and every guest with there needs. We will see you on future stays. Thanks again for choosing our establishment for your lodging needs.
-Perfect for our stay! -Loved the pool and hot tub! -The staff we're so kind and caring and helped my son when he hurt himself! - we stayed an extra night we liked it so much Breakfast was good and included eggs and bacon and sausages
Thank you Willpgee for taking the time to leave feedback. We strive for superior customer care for every guest. The staff and I thank you for letting us be your place to stay and we will see you on future stays to Ridgecrest. Have a great weekend.
Ridgecrest, where I went to high school is in the middle of the Mojave Desert, and exists only because of the China Lake Naval Weapons Center that is there. My wife and I stayed here for my 50th high school reunion, and the service was great, the rooms were clean, everything worked. The complimentary breakfast was more than adequate. And when the people next door woke us up with a drunken argument at 1 a.m, hotel management got right on it and solved the problem in maybe five minutes. Will definitely stay there again when we retirn to visit my sister and her family, who still live there.
Thank you so much Roy S. The team and I are glad to hear you had a wonderful stay. Thank you for choosing our establishment and by the end of the year we should have our rooms renovated. Have a great week and we will see you in the future.
Great value! Comfortable, clean rooms! The staff was beyond helpful and super sweet. If you cannot take stairs, make sure to get a first floor room as there are no elevators. The breakfast room gets crowded so plan accordingly but the food is great.
Thank you for leaving feedback Summers_Mrs. It is good to hear that your stay was enjoyable. We will see you on your future stays.
as a prior traveler stated, 2.5-Star Motel... but $100+ price tag booked a standard queen room, check in was drama free, clean room, and typical ammenities. so why not a 4th star? bed was OK, droopy on the sides (queen shared w/ my wife), small-ish pillows, TV was tempermental, and room was just very dated, all around... so i guess i have higher expectations for over $100 after taxes and fees? if the price was less, say $75, i'd feel like i'm getting what i paid for, but for a single overnight in Ridgecrest i guess i can't complain?
Thank you PinotMe for leaving feedback. We are in the final stages of our renovations which is the rooms. Everything will be converted (including mattress). We expecting to be done before the end of the year. Thank you again.
Friendly check in, reasonable sized room, comfy beds. A little noise but nothing too annoying. Small pool for guests and nice to have breakfast included- pretty basic but did the trick. Classic motel style hotel, no safe in room but safety deposit box at reception. We paid 120 dollars for the night, no extra for parking , wifi was free and it included breakfast for all of us so all in all was okay. Ridgecrest itself isn't a particularly nice place, just a stopping on the way through kind of town.
Thanks for the feedback PeaLomax. It is great to see your reservation was good. We are always looking to improve guest experience. Have a great day.
The hotel itself is nice and clean. The rooms are pretty standard but well kept. The gym was nice and had quite a bit of equipment for the size of the hotel. The pool area is clean and nice. What makes this stay the best was the staff they are very friendly and helpful. I get a good morning enjoy your breakfast each morning and a friendly hello any other time I see them. I will stay here any time life brings me this way.
Thank you Phillip J for leaving a review. We are always looking to enhance the guest experience by these reviews. We are happy to have provided to you great service. Have a wonderful day and we will see you on your future trips to Ridgecrest.
I travel to China Lake Naval Station many times each year, and stay in the town of Ridgecrest. I have stayed at most of the motels, whose rates are in per diem of my company, and Best Western is my #1 choice. The breakfast is tops of all the motels in town (where room entry is on the outside/parking lot). It is fairly clean and has friendly check in staff. They have a pool and adequate fitness room. The only complaint I have is the motel-style draws a good deal of noise from events happening in the parking lot. It is not uncommon for impromptu get togethers to happen in the parking lot, where people congregate to smoke, drink, and have a good time. With no complaints against these things individually, it does create excess noise given that the entry to each room is next to the parking lot.
Thank you for leaving feedback KG D. We are always looking to enhance the guest experience. Have a great day.
Having a double Queen room we expected a separate toilet and wash area. The one door in family room was not good for a family of teenagers. When our toilet developed a problem we were told to come to reception and get a plunger to clear it ourselves. Yuk The breakfast was average for a best western however the unlimited coffee was a plus
I do apologize for any problems you encountered why you were here. We are always looking to improve guest experience. We also have a maintenance person on call 24/7. Again I am sorry and we will use this as a training opportunity. Thank you and have a wonderful weekend.
We was there for 3 nights, and it was a great motel. The staff was friendly, and the breakfast was very good. Theresa and Yesenis worked at the front desk, they were extremely nice and very professional.
Thanks Cathy for taking the time to give us your experience at our establishment. It is always great to hear that our staff is taking care of each guest. We will see you again should your travels take you to Ridgecrest again.
I stayed here recently for 1 night. The room was a good size, and the hotel is in a good location in the town. A complementary breakfast is provided, and this was also good. Staff are friendly and helpful.
Thank you WorldTraveller1313 for leaving feedback. The team is always happy to know that we are taking care of our guest. Have a great week and we will see you on your future travels to Ridgecrest.
The Best Western China Lake Inn is a more than decent motel in Ridegecrest. Really comfortable bed, excellent wifi, good tv, ok air conditioning, and the usual breakfast of make-your-own waffles, cereal, etc. I will give a shout out to the staff at check-in - it was fast, smooth, and pleasant. I would definitely stay there again, despite the less expensive options in Ridgecrest.
Thank you for the review. Our renovations will be done before the end of the year with the rooms. Thank you for taking the time to leave feedback and we will see you on your future journeys.
This place is a good value. The a/c works great, the room was quiet, and the breakfast included biscuits, sausage and gravy, eggs, waffles, lots of choices of cereal and yogurt. Microwave and fridge in the room.
Thank you CR1717 for your response. The team takes great pride in customer service. It is very pleasant to hear that you enjoyed our amenities. We will see you on future stays.
2nd visit here. Nice Hotel, friendly staff. Standard size room with small fridge, Microwave, Bath/Shower, coffee machine and big T.V. Breakfast including gluten free cereal and pastries. Pool outside which is OK but not heated. Jacuzzi was broken when we were there. Apart from that OK
Thank you for your review. We will see you on your next stay.
Nice quiet room for the night. Friendly staff that go above and beyond. Good breakfast in the morning. Room has all the amenities you need for the night. Parking was easy in this lot. There is street parking for RVs or trucks with trailers.
Thank you for your feedback. We use all feedback to further the guest experience. Have a great weekend.
Plus points: jacuzzi (and pool), friendly welcome, comfy enough room, large bathroom, opportunity to stay in a bonafide American motel. On the other hand most restaurants required a drive, the room itself had thin walls (but earplugs were provided) and breakfast was fairly poor (no fresh food, and what passed as bacon was one of the weirdest things I have eaten!). But likely not the worst option en route to Death Valley, I imagine...
Thank you for taking the time to leave feedback. We value all response to further enhance the guest experience with superior customer care. Have a great day and thank you.
we stayed here because we did the petroglyph tour so we needed to overnight. as far as that is concerned this place fit the bill - nice room, relatively quiet, clean. the staff was very helpful and friendly, especially Tina, who advised us on what place to eat at (we asked for her opinion on Mexican fare). as for the free breakfast, you'd be wise to stick to the fruit selection and a bagel. the warm foods were essentially inedible, from the turkey bacon, scrambled eggs (yuck!) and biscuits. we would stay here again if we return to Ridgecrest, but we'd eat breakfast somewhere else in town.
Thank you Al G for leaving feedback. We are always looking to improve our breakfast and variety. We use all feedback to further the guest experience. Have a great day.
We enjoyed the stay, nice people, nice grounds and clean and quiet rooms. The breakfast was pleasant, coffee nice and hot. The lady that checked me in even sang happy birthday to me. I will stay again when I go visit my son.
Thank you for choosing us as your one stop. We pride ourselves on customer service and am glad you received the hospitality that we are known for. Have a great week.
Clean room with daily service, pretty good breakfast. good location by the main road, many good restaurants near by. (A good choice is Tokyo House for dinner) .Best deal and value hotel to stay if you going to Death Valley!
Thanks for the response Henry. I am glad to see your stay was enjoyable. Thanks for taking the time to let us know how your stay was. Have a great week and we will see you next time.
Came here to stay on the way to Death Valley which was a couple of hours away. Nice sized town for these parts with mountains in the background. The room was a nice size with comfy beds, bathroom was a decent size. This hotel has 2 floors and "motel like" where you park in front of the door. They offer a basic breakfast ( included). Staff was very nice and helpful.
Thanks Vicki for leaving feedback. Our rooms are on the renovations list along with our never ending search for the right breakfast. Have a wonderful day.
We stopped for a night on our way to Death Valley National Park. The front desk staff was great in taking our reservation and ensuring we had what we needed. We asked if they had any info on Death Valley and recommended we come back when the front desk staff changed at 11pm as the night staff was very experienced in the park. He provided some excellent recommendations for us. Rooms were small, but clean and comfortable. Complimentary breakfast was very good.
Thank you so much Beancounter4 for leaving feedback. We use each one for furthering guest experience. It is always great to hear that our staff is taking care of each one of our guest. Have a great day and we will see you on your next trip to Ridgecrest.
Stayed here on a stop to Death Valley. The staff here was so friendly and welcoming. The woman that checked us in gave us a map and was very helpful. The breakfast room attendant was also very helpful and always made sure we had our needs met. The room was decent size, with comfortable beds. It was very clean. Would definitely recommend for a stop over!
We thought the hotel was fine, nothing special but comfortable, though the room seemed a bit small. Breakfast would fill you up if you were in a hurry or trying to save money but you're unlikely to enjoy it. Better option is anything you like on Yelp as everything in RC is close by. Our main purpose of writing review is to warn that although we booked here because TA said it was pet friendly, we had to smuggle our little dog in because at check in we had to sign on the line acknowledging that we weren't supposed to have pets.
I would not go back because of the noise from the nearby road and more importantly from the surrounding rooms. The room didn't smell terribly clean, the breakfast food was subpar. The front desk staff was polite.
I usually stay at the SpringHill Suites or Hampton Inn, but they were both booked. I will definitely reschedule my next trip if those two are booked again. This was way too overpriced. I was by the street, and for a small quiet town, Ridgecrest is very noisy when you want to go to sleep. The room smelled musty and dirty, the carpet was horribly stained, and the furniture has definitely seen better days (maybe even better decades). The lady at the desk was very nice. She offered to give me 10% off, but even then, this would have been a horrible value. I would price this room at about $50...I paid three times that much. Will not be staying here again,
Thank you for your recent stay at our property. We are sorry you did not enjoy your stay here at our motel. We are the hub to Death Valley, Las Vegas, Reno, Bakersfield, Sequoia National Park. Plus, we have China Lake Naval Air Weapon Section here. We do charge more that a lot of hotels/motels because of the guest traffic. We have many days a week that the town is sold out. We are planning to remodel all our rooms soon. It was supposed to be this year, but, Management is still working with our corporate owner. We hope to see you in the future. Sincerely, Theresa Front Desk
For a small town this Hotel is unusually clean and well maintained. Breakfast is warm and fresh and always plenty of food. The staff is amazing both morning and evening shifts. We stay here often and are treated the same way each stay.
Thank you for your repeated stays with us. It is nice to hear that we are consistant and it is good.
We are part of a group and planning an event in Ridgecrest. We have over 80 members. Best Western has a very good location close to the facilities where we will be meeting. The staff are excellent, including kitchen staff and housekeeping. Parking was convenient and safe.
This is the only hotel we will stay at even prefer here over the suites on the Navy base there! Theresa treats us like family when we call in our booking and every time we see her while we are there at the hotel.
I reserved and paid weeks in advance. Exhausted after driving 500 miles, knowing there wasn't anything available I spent two minutes in my room here before leaving and loosing my advance room charge. I just couldn't bring myself to stay in this dirty hotel. Never again.
Not knowing your name, we are unable to try to find out what happened. We do try to work with our Guests to find another room within the hotel. Our housekeeping staff and maintenance work hard to keep our rooms clean and safe. We are going to be remodeling all our rooms this year.
Room could also be cleaner and up to date. Bad room with bad / shower but very small and old fashion. The service is kind & helpful. Breakfast was not a big experience. Gym is good and small bud clean swimming pool, jacuzzi was under refurbishment.
Thank you for staying with us. Our rooms are inspected after our housekeepers finish cleaning the rooms. There might be a stain, but, our rooms are clean. We are going to be remodeling our rooms over the next year.
Stayed here for a couple of nights, was generally a good stay, rooms a little dated but they were clean. Don't expect anything special though. The staff are friendly and the breakfast area is clean so as a stop off hotel its very good.
Thank you for your recent stay at our property. We were happy you did have a comfortable stay. We are going to be remodeling all our rooms this year. We hope to see you in the future.
The employees were great - friendly, great service, etc. The room was fine, clean, smelled fine. The breakfast was much better than expected - had much more variety than expected and it was nice. The road outside was a bit noisy at times, but not bad. All in all it was a comfortable and pleasant experience.
Thank for staying with us. Thank you for your GREAT review.
Position is ok, but the rooms at 1st floor are noisy, especially those facing the main road and next to the reception building. Nice fitness center and pool. Breakfast is ok. Room space is ok. Beds are ok.
I've stayed at this BW a couple times before, and always had a wonderful expieriance. Very friendly staff always very helpful and acomodating. Location is on the main blvd but sits back far enough so to maintain some privacey.
Not as nice as some BW hotels but the room was clean, the bed was comfortable, and breakfast was satisfying. We had some noisy neighbors but that's not really the hotel's fault. I'd definitely stay here again if I were passing through the area.
Hotel was very clean and the room was very quiet in spite of being on the ground floor and right next to one of the main streets through town. Staff was very nice upon check in and check out. Only a couple of problems, 1. the free Wi-Fi log on and pass word did not work and they didn't offer me the "goodie" bag upon check in that usually goes to Gold/Platinum members. Other that that I would stay here again and recommend it to my friends/family.
Thank you for staying with us. We appreciate your compliments. We're very sorry you did not receive your "Goodie" bag.
Wonderful breakfast and overall sweet staff! Will recommend again! Tina at the front desk was so helpful, and Emmett was amazing, helping us with lifting heavy luggage, even without us asking him for help! Pat the manager was just great, and the lady serving the breakfast was so sweet and helpful.
Kimmie K thank you for your feedback. I am glad that the staff has taken care of you as we work together in every aspect. It is always nice to see that we are taking care of our guest. May you have a great week and we will see you on your future travels.
An excellent place to stay. Comfort, Quiet, great location, all the amenities, great Staff. & great price. We always stay at this hotel since the military base raised their rates for Bachelor Quarters. It was convenient to shop on the base & get cheap gas for our Infinity.
Thank you for comments Homer B. We take great pride in our customer service. I am glad to see that you have gotten the service we are known for. We will see you on your next trip to Ridgecrest. Have a great day.
Room was on first floor. The room was nice enough, average size, clean, smelled good. We settled in for night and people above us stomped and jumped most of night. Swear they were practicing judo up there. Hotel on very busy Main Street and road noise lasted entire night. When I was in bathroom I could hear conversations in the next room and also their TV. I strongly suggested they get better soundproofing. One other matter, the fitted sheet did not fit the bed. It was like it had been put on wrong. Other than sheet and noise, hotel was good. Yes we would stay there again but definitely will be on top floor and further from the road.
Thank so much Jhs43079 for leaving valuable feedback. I do apologize for the second floor as we will be looking into the issue when we start the renovation of the rooms. Have a great day.
We enjoyed a restful night. The staff at check in was very helpful and pleasant. Nice and clean room, up to date. We enjoyed a full breakfast with Bacon, Sausage and scrambled eggs, there were lots of other options as well. Our grandson enjoyed the strawberry waffle with sprinkles!
Thank you so much Lisa C for leaving your feedback. We use all comments to better the guest experience. The build your own waffle is one of our specialties and we will continue to give the great service that everyone deserves.
We had never stayed at this Best Western and I never do reviews, but want to highly recommend this hotel. The staff is outstanding and you start your day off with a nicely varied breakfast in pleasant surroundings. The bed was comfortable, the food was good and the staff was helpful. Will definitely stay here again.
Thank you so much S892DTedwardm for leaving valuable feedback. This is the great service we are known for and are glad that you had the same experience that every guest deserves. We will see you on your next visit to Ridgecrest. Have a great day.
Excellent . Everyone smiling, helpful, knowledgeable and really cared we were there staying in their hotel from the person at the desk and even the person in charge of the breakfast room. We would stay there again. Look forward to having the same treatment from all Best Western hotels. The people in Ridgecrest, Ca were outstanding.
SandymR1204NI, let me start by saying thank you for taking the time to leave a response. The team and I try to make every guest feel like they never left home. We were glad to accommodate you and will see you on your future travels.
This motel was a clean and quiet area.Staff was friendly and very helpful. Felt fairly safe in motel location. Not much to do in area within walking distance, not very many restaurants in area. You had to go approx. 1 to 1 1/2 mile to everything.
Thank you so much for leaving your feedback S2737ZLkevid. It is great to hear that we were able to accommodate you. I hope you have a great week.
Clean and quiet two story hotel with fitness center, a set of washer and dryer, swimming pool and breakfast bar. nice and clean inside but couldn't help smell the musty smell. free breakfast but only tried imitation eggs and sausage links and bacon in small amount and coffee. there are only a set of washer and dryer. for the washer, it says require $1.75 but must insert $2.00 to start the washer. Internet is so slow not recommend for watching movie.
We're sorry you did not fully enjoy your stay with us. We did check the washer there are two settings. The first is: regular wash for $1.75. The second is: power wash for $2.00. Our entire area has been having intermediate problems with the internet. The provider company was here working on the poles, again, yesterday
This is an older hotel but clean and great staff. Rooms are clean and sufficient; breakfast area clean and provides standard continental breakfast. We have stayed here before and may stay here again; only drawback was that rooms need to be updated but was still comfortable; price was good.
Thank you so much 405kerij for taking the time to leave valuable feedback. Just to let you that our rooms will actually be getting a face lift by April 2017 or sooner. We will see you on your next trip to Ridgecrest.
I was very pleased with the quality of service, room and all amenities at the Best Western China Lake. The staff is very helpful and caring, as for places to stay when on travel and getting home sick this place is great for making you feel better about being away from family and friends for an extended time. Thanks to the entire staff Great Job!!!
Thank you so much Debra Kay Jordan for taking the time to rate us. The team is always trying to make our guest feel at home and it seems like we did just that with your stay. Have a great week and we will see you on your next trip to Ridgecrest.
The staff at this location are the best and the overall experience was excellent. The room rates are very competitive, location is easily accessible, I would recommend this location to anyone traveling to this area.
Thank you Z5658NWrichardh for leaving comments. It is awesome to see we are delivering a great product and accommodations to our guest. Hopefully we will see you again if your travels come to Ridgecrest. Have a great day.
Ridgecrest was a good stopping point for us between Death Valley and Sequoia Nat'l parks. The good parts of this hotel were that it was convenient and easy to find, and the breakfast was very good. The not-so-good were the cost ($220) and the quality of the room. Unfortunately very hard mattresses and clearly an older accommodation that had been partially updated. For this price, I'd recommend the Springhill Suites just up the street for much higher quality. Seemed like this one should have cost more like $100/night. Wifi was free, but not much good for serious web surfing as it was clearly overloaded.
Hi oregonfamilytravel50, and thank you for your feedback. We are currently working with another company to improve our Wi-Fi. Also our rooms are in the middle of renovations and by April 2018 they will have new everything. Thank you again for choosing and have a great weekend.
Stayed here on our way to Death Valley and found it to be a very good value. Place is easy to find and conveniently located with a good family restaurant next door. Staff was extremely helpful and friendly. Room was very nice, clean and well maintained. Bed was good as was the shower and had no problem with noise even though it is on a main drag. Breakfast was standard fare but good, hot and plentiful.
Thank you jmwooley for your feedback. The team and I would like to thank you for letting us know how well we are taking of customers. We are always looking for ways to improve our breakfast. Have a wonderful weekend.
Two comfortable queen beds and a sofa in our room plus a better-than-average hot breakfast buffet made for a pleasant night's stay near China Lake Naval Weapons Station. We didn't try the outdoor pool but our grandsons enjoyed the hot tub! We also enjoyed Kristy's restaurant nearby. Highly recommended.
Thank you for staying at our hotel. We are very happy that you had a pleasant stay.
Staff was friendly. Hotel was clean and quiet. The wi-fi didn't work well however. Breakfast was nice. Scrambled eggs, corned beef, bacon and the usual yogart, frest fruit, rolls, muffins etc The pool and hot tub looked well kept and clean although we did not use them.
Thank you so much fungramma51 for the valuable feedback. We are in the process of fixing our Wi-Fi issue. We do keep a variety of food daily for breakfast. Thank you again for choosing us and we will see you on your future stays. Have a great day.
Put off by a couple of negative reviews, I chose to stay here because of their early (5:00) full breakfast, as we were taking the Petroglyph Tour which starts at 6:30. We were very happy to find the facility clean, friendly and, at least away from the main road, quiet - on a Saturday night! The room was fresh and well appointed and the price was much less than the two higher-ranked properties. Very good breakfast.
Thank you so much Donald V for your feedback. We use all feedback to improve our guest experience. I am glad to hear your accommodations were excellent.
Stayed overnight en route from Yosemite to Las Vegas via Death Valley. After a day long drive it was great to be welcomed by a cheery receptionist. The room was clean, very comfortable and we enjoyed a very good night's sleep. Breakfast was good, with a range of cereals, yoghurts and pastries, with scrambled eggs and waffles, etc - set us up for the day! They served brekky from 5am, which obviously suited many of those staying as when we woke up at 7, most of the parking area was already empty, which was surprising as we heard no noise from their departures. Only downside was lack of an onsite restaurant for dinner, and we had to hop back in the car and drive a mile or so to a very nice steakhouse, again well recommended by the receptionist.
Thank you burdekin for your valuable feedback. It is nice to hear that we gave you great service with a smile. We hope to see you again.
This hotel is ACTULLY pretty good overall, it has good breakfast, friendly staff, and the inside is at least decently cleaned but I found a lot of things broken and such. I have a door open, broken toilet lid, and the inside overall is just poor.
Hi 1340404522 and thank you for your feedback. I do apologize for the problems encountered on your stay. Did you contact the desk about any of these problems as we strive to make things right. We are currently looking at the rooms as they are next on the remodel. We hope you stay with us again and thank you for your time.
Excellent clean rooms. I must praise the receptionist in particular who went out of her way to welcome us . She was attentive to details, charming and reassuring when discussing a disastrous experience next door . Hot breakfast included in the deal. Highly recommended
It is wonderful to here that our staff is taking care of every guest every time. Thank you Peter K for taking the time to leave valuable feedback. Have a nice day.
Stopped here for the night on our way north. Nice and clean - very friendly staff - one of the better breakfasts at a chain lodging - even has some hot options. Very friendly and helpful front desk staff. Property has a pool and hot tub which seemed popular with kids. Two suggestions for this property: earplugs for those on the first floor (people get up early and are very loud, also, you can hear every step/move the folks on the second floor make; have an extra blanket and pillows in the rooms. Otherwise great stay - would stay there again in the future!
Thank you so much Nancy B for leaving your feedback. We are in our renovation process and looking to address the second floor. We also carry extra pillows, towels, blankets, and amenities at the desk. Have a great day and thank you again.
We were on a family trip and we enjoyed our stay at this hotel. Breakfast was excellent. The room was comfortable. We noticed a whole lot of people used this facility as the parking lot was full every night.
Thank you so much Cathleen H for your valuable time and feedback. It is very delightful to see that we have met the expectations of the guest. We will see you again on your next trips to Ridgecrest. Have a great week.
Ridgecrest was not a destination but simply a pit stop on our way through Death Valley to Las Vegas. As such, I didn't expect much...and I didn't get it. The hotel was your typical budget rack but with a few eccentricities. For example, we spent the night expecting the people in the room above us to fall through the floor! Every step they took caused a creaking sort of crackling death rattle from the ceiling. They weren't heavy or jumping around. Also, if you stay here be very careful of the planter cut outs in the walkway. One poor woman stepped into one of them and launched herself face forward into the metal stairway leading to the second floor. There she was, knocked out in a pool of blood from a 4 inch gash in her forehead while we all frantically dialed 911. 5 stars to the paramedics for arriving promptly and mopping up the blood...but that's a different review. Breakfast, included, was so so, the eggs didn't seem real. Add the fact that the only remotely possible place to eat in this town was closed for vacation the day we were there and you can understand my rather cranky review. Also, our room stank, but to be fair, it was a pet room and we had a pet with us.
We are sorry that you did not enjoy your stay at our Best Western China Lake Inn. We do need to clarify your statement about the Guest who stepped into the planter and hurt herself. We do have several Eye Witness's written statements, that the Guest was going up the stairs and either miss-stepped or lost her balance and fell down the stairs. We do thank everyone who called 911 including our Front Office clerk. We wish to thank the Paramedics, for doing a great service.
This is a typical american hotel. Small building (ground + first floor), parking lot in front of the rooms, typical american breakfast with waffles, bread and cereals. Swimming pool is not heated, but jacuzzi is. The rooms are kind of small compared to other Best Westerns, but we have family suite with a lots of space. On the other side of the street is a gas station and a few 100 meters are two restaurants. Other restaurants are at driving distance only. The entrance of Death Valley is at 70mi/120km. Not close, but between Ridgecrest and Death Valley there aren't much hotels, restaurants or gas stations.
Thank you for staying with us. Your description of our hotel is very nice for other travelersl.
This hotel met all my needs. The room was comfortable, staff were professional in every way, and the hotel was well maintained and pleasant. I would recommend this hotel to anyone who was considering staying in the China Lake area for one night or many nights. Thanks to Best Western for offering quality accommodations at a reasonable price.
Mr. 591douglasj, the staff and I would like to thank you for your valuable feedback. It is always great to see that the team is on track with providing exceptional accommodations for our guest. We will see you on your next trip to Ridgecrest. Have a great day.
I recently stayed two nights here for the Petroglyph Festival. Loved the room! Great bed and pillows, frig plus microwave. The breakfast was to die for and I loved that they opened at 5am so I could get an early start! Scrambled eggs, sausage, biscuits and gravy, fruit, yogurt, cereal, waffles, muffins, toast, hardboiled eggs, juice..it was all there and scrumptious! The Jacuzzi was very nice as well. I could go out early evening or at night and had it to myself. Nice big tv. Internet did not connect right away but they give you an number to call and solved that problem asap. Easy check in and out and it was close to the Festival.
Thank you nickbranch2016. We are always looking to provide an excellent service to all our guest. We will see you again on your trip to Ridgecrest. Have a wonderful day.
The room had all the amenities I would expect from a mid-level business hotel. Comfy bed, small microwave, fridge, cable, and free wifi. The free breakfast was standard hotel fare: muffins, hard boiled eggs, 2-3 steam tray items, coffee, and juice. Not much to choose from in China Lake, so Best Western is a good option. Photos posted in other reviews were of my room so I didn't see any reason to post more.
Thank you so much Swo89. We are glad to be able to accommodate your needs. Thank you and we will see you on future visit. Have a great day.
Stayed here for a business meeting in town. Lobby was nice and the staff were very pleasant. However the bed was so so and the shower device to change the water from the tub to the shower did not work. I guess this is to be expected of an older property.
Mr. charliepc thank you for your feedback. We are doing renovations on the property and the rooms are on the list. The in room bathrooms will be going over remodel. Have a great day.
this is a very quiet and quaint community right next to the China Lake Naval Base. The employees are top-notch and very courteous and outgoing. Always eager to assist, this staff is a "looking forward to seeing again" staff. Kudos to the management team of this facility...they have a very good thing going on!!!
Thank Ricardo D. We are set in making every guest experience the best it can be. This is also the reason why we have so many people returning to see us. Thank you for choosing us as your place to go and we will see you soon. Have a great day.
Last minute plans necessitated taking what room was available where for one night. Have concerns about motels with external doors, but that was pretty much all that was left in town. Have stayed at other BW so gave them a shot. Staff was friendly, helpful and concerned. From the parking lot it looked like a pretty blue collar clientele. However no noise, parking lot gatherings, or footsteps on the balcony all night. Rooms were clean, comfortable and well cared for, bed was a bit firm. Did have a whirlpool tub that I did not get to use. Internet was sketchy and kept stalling, although connected. Breakfast was pretty typical, but was a hot offering, well stocked with plenty of selection. Was expecting a warmed over, painted over, worn chain property. Pleasantly surprised.. Good folks, good value.
Hi Da K and thank you for your feedback. We are still going through renovations along with getting the best product for our guest. We are glad that you were accommodated they way you deserve. We will see you again on the next visit to Ridgecrest. Have a great day.
This is an old hotel, with lobby under construction during my stay in march. Most important room was clean, but bedding is poor. Breakfast is a simple good old Best Western quality. During my stay in march next to my door the temporarily lobby, so a noisy night.
Hi Mr Holland, our lobby has since been done and it was just the start of our renovations. The rooms are on the list and we are always adjusting the breakfast to see what would be good. All suggestions are welcome. On future travels please give us a call so that we could accommodate your stay that would be best for you. Have a great day.
We stayed one night on our way to Bishop at the Ridgecrest BW. The inn is very nice with easy access from the highway and just south of the center of town. The outside looks very nice and the parking spaces are large enough you can park and still get out of your car or truck. Our room was cozy with nice art work and looks like freshley painted. The carpet need some spots cleaned and the shower head could use replacement or a soaking in Limeaway as the spray pattern is all over the place and hard to adjust. The shower head is high enough for me to get under it which is a big plus as I am over 6 feet. The staff are very friendly and efficient and our check in and check out were very fast and friendly. The Breckfast area is a good size with the full free hot breckfast. Eggs, Bacon, waffles and all of the normal cold items BW offers at breckfast. The lady in charge of the eating area was very helpful with people not familiar with the waffel makers and kept everything full even with almost a full crowd of people eating. The one negative is the noise from the upper floor, we could hear every step in the room above. We need to be on the grouned floor as we can not haul all of our stuff up stairs and they did get us a room at ground level but there does not seem to be any insulation in the ceiling of this older motel. We plan on several more trips to this area this winter and will be staying at this Best Western.
Thank you again for your comments. The front was the first part of the renovation and there is still more to come.
This Best Western has very nice large parking stalls. The outside looks nice for being in the Desert and was vewry clean. Our room was back from the highway so the traffic noise was low but the noise in our room from the upper floor was quite loud. The decor was nice and the room was clean except for many carpet stains. The bathroom fixtures worked well except for the shower head that I could not adjust and sprayed in all directions. The breckfast is the full BW hot breckfast with waffels, eggs and bacon along all of the standard cold breckfast items. I will pick BW because of the free breckfast over a cheaper motel without a full hot breckfast. The noise from upstairs is the only real negative for this Best Western stay but my wife and I can not haul all of our stuff up stares. I have at least two more trips to this area this winter and will come back to the China Lake Inn on our upcomming trips.
Thank you 707clayg as we are going to be working on the instillation above bottom and top floor. It is part of our renovations that will be going on through April 2018. Also with your luggage we have no problem assisting you with your bags to your room. Just let us know. Have a wonderful day.
We thoroughly enjoyed our stay here. The room was clean, the staff were friendly and helpful. The continental breakfast was one of the best we've had. A big thank you to Jim for the route guidance to Death Valley, saving us a great deal of time over a different route which had been suggested to us!!!
It is always great to hear that the team is taking care of every guest. Jim does know a lot about death valley and is excellent at time frames for going there. We are very happy to have him on board. Have a great day.
The hotel staff was friendly and nice and breakfast was a nice variety and started at 5 am which is great. Rooms are small and seem like they need to be renovated. Everything was pretty clean. We stayed for one night but I would not stay for multiple with 4 of us in one tiny room. Price was a bit high for quality.
Thank you for your comments. We are going to be renovating the rooms very soon. We hope to see you again in the future. Also we do have bigger rooms like are two queen deluxe, and the business two queen deluxe.
staff always knows what they are doing and is courteous. Wish some other hotels were this competent. Place is always clean, quiet, and I can't count the number of times I've stayed here over the past 20 years.
Thank you Mr Thomas for making us your place to go to in Ridgecrest. We aim to provide excellent service to every guest every time. We will see you on your future journeys to Ridgecrest. Have a fantastic day.
We have stayed here several times. Never any problem. Room is spacious and clean. NOTE: my husband says they have "an ancient ethernet connection . . .need a cable". Breakfast begins quite early, which is good.
Thank you piperbell for your feedback. We do offer Wi-Fi along with hard wire as everyone has there own preference. Thank you for your repeat business and we will see you again on your next stay in Ridgecrest. Have a great day.
Ridgecrest is a little out of the way, but on the route to the Eastern Sierras, Death Valley and other destinations. While there are more options than in the past, I have a fondness for the Best Western China Lake Inn. It is clean, comfortable and reasonably priced. After a week of camping, I really appreciate the pool and spa!
pbwebb3 thank you for your repeat stays. That tells us how great the staff is doing. We thank you for your business and will see you next time around.
Very much enjoyed a pleasant stay in Ridgecrest, The room very clean, nice breakfast, quick in and out processes, great people. The internet was very fast and easy to use, which is always an issue when traveling. Like the coffee always available too.
Stephen H, We are glad to hear of your pleasant stay with us. We have recently upgraded our server for the Wi-Fi to provide a better service with internet. Thank you so much and we will see you in future stays. Have a nice day.
The facility is modest, as is breakfast, but the staff is extremely helpful and friendly. This, together with the very reasonable price and its location, makes it worth coming to this Inn. The rooms are of average size, the carpet dirty and smelly as it is in most inns.
Hi alexa07858IJ, thank you for leaving feedback as this will help us to further improve are staff and operations. I do apologize for your rooms carpet smell as this is not standard for our hotel. We will see you again on your next trip.
Very friendly staff. Rooms very clean. Pool was refreshing. Free breakfast was "ok". Typical free breakfast. They need to invest in sturdier plastic ware. Location was centrally located. Felt safe. Very busy - make sure you make a reservation. Room to park U haul trailers.
Shelley B thank you for choosing our hotel. We are always looking into to different ideas and suggestions when it comes to breakfast. So all feedback is invited to help us improve more. Thank you and we will see you if your travels should come through Ridgecrest again.
Excellent Motel with all the amenities, and a great breakfast early in the morning for an early start. Cool rooms away from the intense heat. Convenient to the Navy base and lots of good restaurants. We enjoyed great food at Schooners.
Passing through this little town I was pleasantly surprised by the hospitality and service provided by this Motel. The front counter person was welcoming and accommodating. The room was clean and well appointed. Considering the age and location this hotel is doing very well for it's self.
A perfect stop over from West Coast to Flagstaff. If you interested in US Navy this is place to go,although we did not go. The hotel was top quality as always. Breakfast was so well laid out. Had dinner in Denny's just up the strip. Our room was top floor facing the setting sun, beautiful. Tina on reception went through all the details. Brill customer service, the lady doing breakfast was always keeping things tidy. The pool was clean, tidy and lovely & cold. Well worth $110 we paid, all taxes inc.
We stayed in 5 different hotels in 5 days as we were traveling from Washington to California. Of all the hotels we stayed in, the Best Western was THE BEST hotel we stayed in. Our vehicle had a mechanical issue in the parking lot of the Best Western. Because we had no where to go or nothing to do while it was being repaired across the street at the Ford dealership, we requested to check in early. They allowed us to check in earlier than normal and gave us a fantastic room. The room was obviously updated recently, well taken care of, clean and had little touches that made it feel more welcoming. We have 4 children and the family suite they gave us was directly over the office/lobby. They expected us to be a little louder because of the "pitter patter of little feet" and even seemed to enjoy the sound. The breakfast room was fantastic and well stocked. There was such a wide selection of breakfast foods including biscuits and gravy and blueberry waffles! The young lady that was working in the breakfast area was so friendly and knowledgable about the town. All of the staff was very kind and friendly. We will definitely stay there again and only recommend the Best Western to our family and friends.
The staff were all very nice, from the front desk to the young lady in the breakfast room. The breakfast was very good. The room was clean but very small. The front door was not hung correctly or was broken - it had a large gap on the bottom and lower side - large enough for insects to come through. The Wi-Fi did not work. There was not a connection to internet as if the router was not working. I would say the staff was above average but the room was only average. The hotel is non-smoking in the rooms but people were smoking right outside their doors or on the steps of the stairs leading to the 2nd floor.
This is the eighth time, in the last ten years, that I have stayed at the Best Western China Lake Inn. Apparently this property is under new management. Once again, my family and I had a late arrival, getting into Ridgecrest at around 1:30 a.m. I was looking forward to sleeping in and still make it to breakfast by 10:00 a.m. on Saturday morning. Unfortunately, I was told that breakfast on the weekends was now only until 9:00 a.m. So we got out of bed just before 9:00 a.m., and arrived in the breakfast room. It was packed with people at this time. Apparently other guests wanted to sleep in and then get to the complimentary breakfast before it closed. The good news is that it was a full breakfast. Nice selection with a courteous hostess. My family stayed in two rooms for three nights. I had room 201, which is a large suite with two queen beds. My 89-year old mother stayed in room 104, which is mobility accessible with a roll in shower. Both rooms were clean. Upon checkout, I walked to the front counter and handed the desk clerk my room keys. She handed me my two room receipts. She informed me that my credit card had already been charged the prior evening. I informed her that I had planned to pay with my Best Western travel cards. She informed me that I should have said something at check-in, otherwise they automatically use the credit card. I stated that in my over 500 stays at Best Westerns, I was always asked at checkout if I wanted to use the credit card on file to pay for the stay. ( I just found out from Best Western International in Phoenix that my total separate stays at various Best Westerns is 559.) The lady then said that other guests had complained at checkout that they wanted to use a different method of payment other than the credit card presented at check-in. I then stated to her that this was a clue that upon check-in, the desk clerk should ask the guest what form of payment would be made at checkout, and note the response. The front desk lady implied that it was my fault for not informing the property at check-in that I would be using a different form of payment. How could I inform someone regarding this establishment's policy that I knew nothing about? To be clear, in my 559 stays at various Best Westerns, I have always been asked by the front desk clerk at checkout if I would be using the credit card that they had on file or a different form of payment. In sum, as the title of this review states, be aware of this hotel's payment policy, plus the breakfast hours on the weekend that is now 9:00 a.m. instead of 10:00 a.m. Besides these two issues, it was an acceptable stay at the Best Western China Lake Inn in Ridgecrest.
I pick Best Western for their consistency and once again we were totally satisfied with our accommodations. This is a busy property so for the purposes of staying one night it fit the bill. The rooms are small but what I care about is cleanliness, water pressure and a friendly staff.
Charging per pet instead of for a pet room is not standard industry practice and is excessive considering little or no extra labor is required to clean the room, especially when both dogs are very small, one's a poodle (no shedding) and I bring mats for them to sleep in. Would not recommend this place if you have pets. Better options elsewhere.
Excellent staff and accomodations. Complimentary breakfast was very good and important to start my day off right. We stopped in without reservations and were offered a room on the first floor with a kink size bed. What more could we ask for. Very satisfied with everything.
Mr. Lee P thank you for letting us accommodate you. It is so great to see that we continue to provide the best service that every guest deserves. If your travels lead you this way again we will be here for you.
The West-Bestern in Ridgecrest, California, is a great place to stay! I have stayed there often in the past and plan to stay there many times again in the future. I can't say enough about how enjoyable my stay was and I hope I meet my two hundred word minimum real soon as I'm getting tired of doing surveys. I like the Best Western hotels much better than doing surveys about them for advisory firms like this one I'm writing for now. One, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty one, twenty two, twenty three, twenty four, twenty five, twenty six, twenty seven, twenty eight, twenty nine, thirty, thirty one, thirty two, thirty three, thirty four, thirty five, thirty six, thirty seven, thirty eight, thirty nine, forty, forty one, forty two, forty three, forty four, forty five, forty six, forty seven, forty eight, forty nine, fifty. There, that's enough for now. I'm tired of writing and they're not paying me enough to write a longer review than this. I quit!
Thank you so very much Joseph for taking the time to complete our survey. We will see you in the near future.
I'd have to say the staff was very friendly and welcoming and overall this BW was clean and offered good service. This hotel is better than the average rating I gave it, but I hesisitate to say it was very good for a couple of reasons: 1. The AC unit is a wall unit that does not really keep up with the 108 degree weather, and it's VERY noisy. Additionally, in a room with 2 queens, one of the beds was squished right up the unit, and the person in that bed was always cooler than the rest of the room. This makes temperature control in the room difficult. I think this is a product of squeezing two queens into a room meant for 1 queen or 1 king. 2. The bathroom in really cramped because the closet is cut out of the bathroom and there is little room to move around. A minor complaint is that the floor tiles were loose right at the door and creaked as you walked into the bathroom. 3. The breakfast was so so. One morning, we were down there at 5:15am, the first customers, and the eggs were formed into a big bread loaf and was pretty much like a nice dense log. (Aren't logs reserved for yuletide greetings or something?) What happened to light and fluffy? Lots of sweet, prepackaged, sugar-rush danishes of an off variety too. I don't really eat corned beef hash, but the one they offered looked like it came from a can...not so appetizing. The coffee is pre-made and sitting in Maxwell House thermos dispensers. But, there is a good selection of breakfast stuff...just not the healthiest.
Hi MuseofLife and thank you for your survey and details of your specific problems. I do not know if you have stayed with us previously but we are in the middle of our renovations. We will use this feedback to better the guest experience. We are working on other breakfast options all the time. Have a great day and thank you again.
Glad to find that this hotel had a vacancy on Memorial Day weekend. But much more than that, it also had wonderfully friendly front desk people. I planned on driving to Death Valley the next day and had several questions since some of the park had had some flooding. They were able to give me more complete advice, especially about a section of unpaved road that would need to be crossed. The guest room was very comfortable and very clean. Since I traveled alone, I asked for a second floor room for security. There are outdoor corridors and no elevator. Someone offered to help me carry my bags up to the room. I felt safe and slept well. It was quiet and comfortable. Everything in the room worked as it was supposed to and there were adequate towels and shower incidentals. The parking lot is generous, with easy access, lit, and it is possible to park near one's room. Guest laundry is in a secured area outside near the pool area. I really enjoyed the breakfast as well, and it was a great start to the Death Valley tour day. It was about 70 miles from the hotel; I drove up through Trona. I've stayed at many Best Western's but the people made this one special. I would stay again, and I recommend this hotel.
Violette54, Thank you for taking the time to provide your feedback. It is so great to hear that our staff is going above and beyond for our guest. See you on your next trip to Ridgecrest. Have a great day.
A nice clean hotel room, very quiet and felt safe. The hot tub was great amenity, as well as the breakfast. I enjoyed the complimentary breakfast, many items to choose from. I would recommend this to anyone who is staying in the Ridgecrest area. The town is hot, run down and pretty barren, but there are still a few places around like this Best Western with a nice pool and a way to get out of the heat.
On a weekly bases I travel to Ridgecrest for business in the area, and the Best Western on China Lake Boulevard is the place I prefer to stay. The entire staff are great. Tina is professional and friendly while checking me in, and Jim for me, is the face of this Best Western. Jim is friendly, approachable, and ready to assist at all times at 5am. He always has everything prepaired to expedite my leaving, which is greatly appreciated. Then there is Katie, always with a smile and always willing to make coffee early before the start of the Complementary Breakfast, to be sure I leave with a hot cup of coffee. When I'm more asleep than awake her thoughtfulness is a blessing. The Fitness Center is another reason for my staying here. This is not a "Planet Fitness" or "L.A.Fitness" with long rows of treadmills and stationary bikes. This Fitness Center is perfect for the traveler that wants to continue an exercise program away from home. There is a recumbent bike, one treadmill, and a multi- station gym. The room is air-conditioned has a TV, a wall of mirrors (makes me keep running) and just outside is the swimming pool. There is parking on the side street with enough room for at least three semis for the truck drivers visiting, and car parking on the property is more than enough. This Best Western has been remodeled, and all the rooms I've stayed in have been clean and comfortable. I always recommend this place to the others at work for a comfortable night when they are in the area. Bruce Cortez
The team and I are very satisfied that we continue to give the great service that everyone deserves. We will see you on your next journey to Ridgecrest. Have a nice day.
Good location. No hassle getting in or out of the parking lot or on/off the property. Tina, Rachel and Theresa, were the top of the rock in customer service. Everyone else ran a very close second. I checked in with Tina. She was the most thorough in directions around the hotel that I've ever encountered. As a traveling salesman- when I was in the business, I Never can upon anyone that was more versed in what she was doing, and the layout of the property.
Thank you so much Samuel. Customer service is what we stride for because everyone deserves the best. Have a great day.
Great location as I was in town for work; room small for king bed. Closet also small with little room for luggage. Room didn't appear to have been remodeled but clean and comfortable. Pool was great as was the hot tub. Breakfast though was less than desirable.
We will use your feedback as rooms are part of our remodel. We are looking into other breakfast options to satisfy our guest. Thank you for your time and we will see you on your next visit.
This was a toally enjoyable hotel. The in room Jacuzzi Bath was especially enjoyable after a day exploring the Mojave Desert. The room was quiet and the bed was very comfortable. The extra pillows that I requested on my reservation were already in the room upon my check-in. I was comforted that the front desk was open and staffed 24 hours a day. The staff are very kind and helpful to the traveller. This was my first stay THIS Best Western and I was duely impressed. Security was high as the room key was required to access almost all the public areas of the hotel. I highly recommend that you stay at this hotel.
Our team is constantly trying to bring the best service possible. Your feedback informs us that we are doing just that. I am glad you enjoyed your room along with the hospitality. We will see you again if your travels lead you to Ridgecrest.
After crossing deathvalley park and beginning the day from pahrump we were happy to find a bestwestern late at night after a long drive. Thanks the bed were so comfy, room clean and could rest ourself. Afordable too !!! I discover a beautiful town to .
Hi Pascual03, We are here for you twenty-four seven. I know after a long day there is nothing like getting the right sleep. The team works hard to make sure that guest get the best. Thank you for your time and we will see you the next trip to Ridgecrest.
We stayed here to go on the Petroglyph Canyon Tour through the Maturango Museum. The room was a bit small but we made it work. Breakfast was wonderful--and began at 5 am! The employees were helpful and responsive.
Hi Mimi. The team and I appreciate you taking the time to let us know that we are right on track with taking care of our guest. We try to accommodate every guest need. We will see you again on your trails to Ridgecrest. Have a great day.
We stayed in Ridgecrest primarily due to the benefits of a jacuzzi in the room. It was clean and very delightful! Well worth the extra few bucks! We needed a roll away bed, and the folks at the front desk made sure it happened (even after I said the kid could sleep on the floor).
The team is always looking to take care of our guest anyway we can. Thank you Julie for taking the time to leave feedback. I am glad that we made you comfortable as we try to make your experience "Home away from Home". We will see you on your next trip to Ridgecrest.
Have stayed here a couple times over past few years. Really like the hotel...good breakfast, actually on of the best we have had...very clean... Nice people at desk And. ..booking early for us a good price. Lots of very nice hotels in this town...but for the price.. This one is hard to beat
It is always good to hear from our repeat guest and know that we are providing the exceptional service that they have come to expect. We are continuing on breakfast and remodel of our hotel. Thank you and we will see you on your next stay in Ridgecrest.
I'm afraid I was disappointed at our recent stay at this motel. The room we were given had 2 queen beds, but the room itself was so small that they barely fit. The bathroom area was very strange, with a corridor by the sink so narrow that my wife and I had difficulty passing each other. The only wall socket accessible for charging our phones was too loose to hold our plugs, Two stories, outside corridors, no elevators. Breakfast was fine (the usual). This just didn't feel like a BW Plus, rating 3 diamonds in the AAA book.
Hi Ted S. I am sorry to hear about your experience hear at the hotel. We are remodeling the hotel right now and it is great to get input about the rooms which will be part of it. I will use your feedback to use toward our remodel. Our breakfast will be having new items which we are looking into as we speak. We are also a Best Western, not a Best Western Plus. We are also looking at all the wall sockets in the hotel to ensure this problem does not happen again. Thank you for your time and feedback
This hotel is a great place when visiting Death Valley. It was quite and cozy. The front desk personnel was very helpful and friendly. We also liked that when we came 10 minutes before the breakfast time ended, all items were still available, and we were allowed to take enough time.
I was on a business trip in Ridgecrest and felt so accomodated by the hospitality and overall comfort and service at this hotel, that if I came again for any reason this would be my only choice for a base from which to travel. I felt as though the service was on par with Hyatt Regency with a range of daily newspapers, complete free breakfast and ample bathroom amenities. Top notch and veyr comfy beds. The excellence began in booking the trip in whcih we had to make some changes which were compeltely satisfied due to the care of the front desk associates.
Thank you Vince for leaving feedback. We appreciate every guest and strive to go beyond their expectations. It is good to see that you confirm that we are doing just that. We will be here on your journey back to Ridgecrest. We wish you well and will see you.
We chose the best western based on trip advisor reviews and price. I would say this place is really a bit better then poor but not quite average. Next time we'd pay more and try the Hampton Inn. The place is run down, the room was musty and I would recommend trying another hotel.
I would like to apologize for not meeting your expectations for your stay. We are in the process of renovating our hotel. I would like to know if you notified our front desk of the musty atmosphere of your room? We do take great pride in customer service and value guest feedback. If your travels lead back to Ridgecrest, we hope you will give us another try. Thank you for your time and feedback.
Tina at the front desk had great service and was very nice and insightful! Plus I couldn't say enough about the bed and pillows I was sad going back to my own bed! Only thing negative is this town doesn't have much to eat at the light night hour!
Thank you for your time and compliments. We try to reach each guest expectations and it looks like we did that for you. Thank you again for your time and we will see you on your next trip to Ridgecrest.
This is a typical American hotel. Small building (ground + first floor), parking lot in front of the rooms, typical American breakfast with waffles, bread, ... swimming pools. The rooms are kind of small compared to other Best Westerns. On the other side of the street is a gas station and a few hunderd meters there are two restaurants. Other restaurants are at driving distance. The entrance of Death Valley is at 70mi/120km. Not close, but between Ridgecrest and Death Valley there aren't much hotels, restaurants or gas stations.
We would like to thank you for your feedback. If you should need further assistance we are here for you twenty-four hours.
We used this hotel as we were on a road trip to California, Arizona areas. It was a great find. We had a queen room, it had two queen beds, microwave, fridge, coffee machine, it was spotlessly clean. We stayed for 2 nights, there was complimentary breakfast which included hot scrambled eggs and sausages, as well as pancakes, toast, pastries, cereals etc. The staff were very helpful and courteous, nice hotel. We walked to local restaurants and bars from the hotel, it was about 10 minutes walk, so the location was great.
From the staff here at the China Lake Inn we thank you for choosing us out of all the places available. We hope to see you again on your next trip to Ridgecrest.
Our request for a particular room was met enthusiastically and cheerfully by the receptionist - Thanks! We had a burnt-out lamp, which was replaced instantly - Thanks! We had a very noisy neighbor above us - noise insulation side-to-side was great. Up-to-down not so much.
We take great pride in taking care of each guest and making them feel like they never left home. Thank you for choosing our establishment and we hope to see you on future trips going through Ridgecrest.
Great hotel with lovely rooms and very comfortable beds. The staff were friendly and helpful. When I stayed there were Ridgecrest was swarmed with a bug infestation sweeping across California but the hotel was prepared with information for the guests and spare towels to make sure there were no gaps under the door for bugs to get in. Free breakfast was also great, although some German tourists had to let me in because the key card did not work in the door.
Just a one night stay which was comfortable and without problems, the hotel is clean and well looked after with a good and plentiful parking area, room was fine everything worked as it should, we also made use of the on site launderette facility's which were excellent and cheaper than most other hotels we have visited, the hotel is located close to a busy road but we didn't experience heavy traffic noise in the room and had a goon nights sleep.
Dogs WELCOME!!! No doggie smells!! Good job Best Western! Very clean rooms, courteous, helpful staff, something for everyone full breakfast. We will be using Best Western for more of our travels in the future.
As long as you checkin with low expectations, you'll be okay. Rooms are quite small and outdated. The free breakfast marginally makes up for some shortcomings. Don't expect a workspace in this property unless you call lying/sitting on you bed as a workspace.
Very nice reasonable priced hotel. Excellent breakfast options, including make your own waffles. Has a spa and pool available. Very caring staff on duty. Coffee in room with a decent size fridge, for a hotel. Easy access to the Naval base or back to the highway.
Stayed here for one night. Luckily they gave us a room on the upper level. Extremely noisy. People coming and going all night long. This is an exterior corridor old style motel so anyone arriving late/ leaving early in their car will keep you awake. Breakfast not worth having unless you're desperate although juice was good. Staff disinterested. No one bothered asking if we were satisfied when checking out. Stay elsewhere if you can.
One of the most noticeable aspects of the hotel is the efficient courteous staff. I never felt like I was interrupting them. They were always there to help. I found the room clean and well equipped, but those rooms with 2 double beds are a little cramped for space. It has plenty of convenient parking and many restaurants close by. They serve a good basic breakfast with morning USA Today.
When the water at home went out unexpectedly, we had to find local hotel room on short notice. The tricky part: our beloved family cat was in failing health and couldn't be left alone overnight at home, so we needed a hotel that would accept her. Best Western Plus China Lake Inn to the rescue! The front desk representative was also pleasant, helpful and understanding. Our second floor room was reasonably priced, SPOTLESSLY CLEAN and had an extraordinarily large bathroom, which was a huge plus due to the food and water dishes, litter box, scratching post, etc. There was a $25.00 pet surcharge, which I considered very reasonable, and the free continental breakfast the following morning, while not lavish, was plentiful, tasty and convenient. Did I mention the room was really super clean? :-)
We try to make a lasting memory for every guest. Everything from the front desk, to housekeeping, to maintenance we provide excellent work. Thank you for your feedback and ensuring us that we are doing excellent work.
The Best Western China Lake Inn is our go-to place when we visit family in Ridgecrest. It is very clean, the beds are comfortable, the breakfast is good, and is what you expect of a Best Western hotel. Highly recommended!
The staff and I appreciate that we are your place to go in Ridgecrest. Everyday we looking into ways of making the guest experience even better than the last. Thank you for your time and we will see again on your next trip up to Ridgecrest.
We stayed at this hotel as an overnight stop while driving to Pahrump. Rooms are small but well equipped.The breakfast food was just OK ,Free WIFI was good Staff were very helpful and friendly , overall this hotel was a good value.
Thank you for your feedback. We are looking into other alternatives to add to our breakfast. Feedback is so important because we can see where we need to make improvements. Again thank you for your time.
We arrived late afternoon after a seven hour detour due to Death Valley being shut down. Deidra was awesome, welcoming and very helpful. Hotel room was comfortable but would definitely recommend requesting a second floor room if possible. Breakfast was included in price and satisfactory. Great for a one night stop.
It is great to hear that we are taking care of our guest. We believe that each guest is a main priority and want to give them a great experience. Thank you for your time to complete our survey.
Great place. They were having a beetle infestation in Ridgecrest but staff had sorted it so that the rooms were clear. Very friendly staff. Convenient parking. Very handy for driving on to Death Vallley.
Thank you for your comments. It shows that we are looking out for our guest and giving them the exceptional service no matter what the situation is. We are glad to hear your accommodations were to your satisfactory. If you ever need to book a future reservation when heading to Ridgecrest, just give us a call.
Stayed here on our bike tour around Nevada and California. Good value for money, nice rooms and nice outdoor pool. The breakfast was OK and the staff at the reception was very service minded. Easy to access from the nearby roads and several places for dinner just "around the corner".
I chose this hotel because it was close to where the meeting was held, and easy to find. I'll probably stay again, because it was clean and neat, the staff was friendly and helpful, and it was a comfortable and pleasant stay.
The price was right and so I took my chances on another Best Western. It was mostly what you would expect for a motel of this kind. The staff was friendly. The room was clean and a bit nicer than expected. Free wifi and breakfast is good.
Tina, greeted at the front desk and welcomed me back. Confirmed my reservation, and explained all the amenity's, and assigned me a clean and comfortable room, great job. Will stay at this any any other Best Western as I Travel.
room was clean but occasional beetle showed up based on an area wide infestation, harmless creatures and only two in the three day stay. overall comfortable and within reasonable pricrange for the area.
Very clean, super friendly and helpful (especially Tina from the frontdesk). It has everything you need and more (with whirlpool and pool). Great diner right around the corner withgood food to a great proce. I would stay there any time again! Had a super night there.
I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We will pass your comments to our staff. It is wonderful to receive such lovely compliments! Thank You, Management
Great hotel, clean, updated furnishings, and Tina at the front desk was super friendly. As an ex hotelier, I would have loved to have her working for me. We'll definately be back when traveling through here again.
Our staff would like to thank you for choosing to stay with us! I will let the desk clerk know what a great job she did assisting you during your stay! We hope you will come back and stay the next time you are traveling in our area! Your comment's mean a lot to our staff. Sincerely, General Manager
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