Best Western Richmond Hotel,  Richmond

4.0/5  - basé sur 443 notations.
100 Eastern Bypass, 40475-2302, Richmond, United States - Ver el mapa
+1 859 623 9220 +1 859 624 1458

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Este hotel familiar de Richmond, Kentucky está situado a poca distancia de una gran variedad de atracciones locales, entre las que se incluyen Renfro Valley, la Universidad Eastern Kentucky y el Parque Estatal de Boonesboro. El hotel está situado asimismo a aproximadamente una hora en auto del hermoso Red River George, el Parque Estatal Natural Bridge y el Parque Estatal Cumberland Falls. El Best Western® Richmond Hotel ofrece un fantástico servicio de atención al cliente y unas impolutas y acogedoras habitaciones. Con una estratégica ubicación junto a las principales atracciones de la zona este de Kentucky, el principal enclave de la zona es el Eastern Kentucky University Arts Center, situado a solamente 1,5 kilómetros de distancia. Esta nueva y fantástica instalación da la bienvenida a numerosos artistas de la zona. Todas nuestras habitaciones cuentan con microondas, nevera, televisión por cable con HBO® y acceso a Internet de alta velocidad. Comience su día con un desayuno caliente, completo gratuito formado por galletas con salsa de carne, salchichas, huevos y gofres recién hechos. El hotel incluye asimismo otros servicios e instalaciones como piscina cubierta, bañera de hidromasaje, gimnasio, servicios de negocios y salas de reuniones y banquetes con capacidad para un máximo de 125 personas. Los huéspedes disfrutarán una gran variedad de restaurantes situados a pocos minutos del hotel. Los entusiastas del golf que se alojen en el Best Western® Richmond Hotel apreciarán estar situados cerca de varios campos de golf locales. Pase el día en el hipódromo de Keeneland o visite Renfro Valley, capital de la música Country del estado. Para aquellos que viajen por asuntos militares, estarán situados a 8 kilómetros de Bluegrass, almacén del ejército. La universidad de Eastern Kentucky se encuentra a unos minutos del hotel, por lo cual el Best Western® Richmond Hotel es el espacio de alojamiento idóneo para los huéspedes que visiten a estudiantes. Richmond alberga también una gran variedad de eventos deportivos y festivales artísticos y de artesanía para disfrute de los lugareños y los visitantes. El agradable personal del Best Western® Richmond Hotel espera su visita para garantizarle una agradable e inolvidable estancia en Richmond, Kentucky. ¡Haga su reserva hoy mismo y ahorre! Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 443 huéspedes
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NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
193
Muy bueno
 
140
Bueno
 
61
Mediocre
 
28
Horrible
 
21
Con amigos Con amigos 29
De negocios De negocios 55
En familia En familia 184
En pareja En pareja 137
En solitario En solitario 19
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Best Western Richmond Hotel,Richmond
  • 4
    « Better then expect »

    We were very pleased with our recent stay. It was a very late night / early morning stop for us on the way back home. It was a quick and easy check in with a very clean inviting room and great breakfast. Beds were on the smaller side, but comfortable. Staff was very friendly. I feel like best western hotels can be a hit or miss, but this one was great!

    4
    « College visit »

    We stayed at this hotel several times during the past few years when our son attended EKU. We have always been impressed with the hotel staff and the breakfast choices. Rooms and clean and comfortable. The hotel is located near the campus so it is convienent.

    4
    « In Richmond for EKU graduation. »

    If you are expecting the Ritz Carlton this isn't the place for you, but if you are looking for a clean place to stay in the Richmond area check this one out. The indoor pool area was clean and looked well maintained with towels in the pool and hot tub area. The beds were comfortable. The breakfast area was busy but the food was at the appropriate temperatures and well stocked with a very nice variety of food options. Would definitely keep this in mind if I'm in the Richmond area and need a place to rest overnight.

    5
    « Back again... »

    We just returned from our annual golf trip to Richmond KY, and stayed at the Best Western for the 12th time. Our group enjoys this hotel for the amenities, the cleanliness , the friendliness of the staff and the proximity to everything we need in Richmond. Right from the moment you walk in the door, it feels relaxed and like every thing will be taken care of. Check in was quick and all rooms were ready upon our arrival. The beds were comfortable and the rooms spacious and very clean. The breakfast in the morning is a great way to start the day. Lots of choices to start the day. All staff were friendly and always said hello and were all smiling. Thank you to all staff for another successful trip. We will see you again next year.

    4
    « Family »

    Great location and easy to get to. There are many restaurants and shops near by, but still quiet enough to get a good night's sleep. Eastern Kentucky University right up the road and a very nice campus.

    3
    « Nice average stop along I-75 »

    This was a quick stop as we traveled to Florida. It is conveniently located. Check in & check out were easy. Room was clean & everything worked. Breakfast was fairly typical of Best Western. There were a few more hot items (like potatoes) than most. We did not have a chance to try the pool or fitness areas. Would stay here again on route to Florida.

    5
    « Loving the improved Best Westerns »

    Arrived early in the day and was accommodated to an early check in. Room was very nice and on the backside of the hotel. Very quiet even though there was a traveling school group. TV in room didn't work properly but since I was there on business I declined to move. Staff was very nice and helpful. Breakfast was nice and the entire hotel had a great overall look. Will definitely be staying here every time I am in this area.

    4
    « Another pleasant stay in Richmond »

    This hotel is convenient to the I75 and food establishments. It is always clean and has been updated in recent years. The staff are very helpful and accommodating. Definitely excellent value for the money.

    5
    « We love Best Western Richmond »

    My two sons and I love Best Western Richmond. My 10 year old son calls it "our hotel". They love the pool, and I think the beds are so comfortable. The hotel is clean, and the staff is friendly and accommodating.

    4
    « comfortable stay »

    While traveling with my handicapped mother we found we needed to split our travel in to two days. The staff was very helpful in accommodating us with rooms next to each other and as close to the door as possible. The rooms were clean and comfortable. The breakfast was presented very well and enjoyable.

  • 5
    « Great stop over for travelling on !-75 »

    Great hotel, helpful staff, comfortable bed, quite night, breakfast was good and quite a variety. Internet did not work very well. We have used the pool on previous stays but choose not to this time. Easy on and off I-75.

    5
    « Great place to stop. »

    Friendly staff, welcoming and eager to help. Easy online booking, save money with coupons. Easy parking and rooms are all on first floor. Beds are comfortable and cable tv had the channels we like to watch.

    5
    « Lay-up during two day auto drive »

    This hotel was on the road during a two day driving trip. It was a convenient break point. After spending all day in the car, it was nice to receive a friendly greeting and clean rooms. I have stayed at this motel on a previous trip and made a point to arrange a stop at this Best Western.

    5
    « Easy on and off highway. »

    Very close to highway, very nice staff, very nice pool and hot tub. GREAT BREAKFAST!! Rooms are very spacious with excellent flat screen televisions. Digital cable with a guide. All in all this a a great place to stay.

    4
    « Good experience for the price »

    The hotel was very quiet. The room I stayed in was on the backside of the building away from the expressway and traffic noise. This is a college town and I expected it to be loud in the hotel. I was surprised. There are newer hotels close by but I'm sure they are more expensive. I was very happy with my stay and felt that it was a good value.

    4
    « Closed Caption »

    The place and staff were great but trying to turn on the closed caption on the TV was a mission. The breakfast was OK compare to other Best Western Hotel it could have been better. I will be staying again at this location again, hopefully somebody can help with the closed caption

    3
    « Typical budget friendly »

    I would have given a higher review but our bathroom was apparently never cleaned after prior guest. TP and what appeared to be snuff in toilet, used soap in tub, and long black hairs all over bathroom floor. No toiletries were in room and it lacked enough linens in the bathroom. The room itself appeared clean, the beds were a little hard. The heat/fan worked and had a fridge in room. Breakfast was nice, good varieties and fresh food. I was disappointed that no manager was on duty at check out to resolve issue with bathroom and I have to wait for a reply.

    5
    « over night stay »

    we always stay here in our travels from Myrtle beach to home. the people at check in are very friendly and greet you with a smile. the breakfast is alway good and also hot . this is why we spend the night here

    4
    « We are enjoying Best Western more and more. »

    Looking forward to staying at other Best Westerns and hope they are as good as this one in Richmond, Kentucky was since we've been enjoying the level of comfort and Wifi and breakfast and check out times. Would love to see the carpet a little more clean and some newer shower faucets, but otherwise clean and comfortable.

    4
    « Great breakfast! »

    was very tired from traveling. Pulled into the parking lot and called to be sure there was vacancy. Was quoted a price over the phone but since I'd pulled it up on the computer, I noticed that the website quoted a significantly reduced price. I asked again but....was told that was the best price. Booked on the internet, went in and checked in. The bed was really firm but....the room was clean and comfortable. The breakfast was amazing! Actually, the breakfast made it worth the price we paid!

  • 5
    « Overnight stay for a graduation. »

    We attended our grandson's graduation from the police academy at Richmond. The hotel is off of I-75. It's a quick turn after exiting the interstate, but fairly easy access in and out to the main fairway to restaurants and shopping. A hot breakfast was available daily. Has a indoor pool and an exercise room. Very quiet halls. WiFi was a little slow, but didn't really pose a problem. The handicap accessible was quite adequate. Had no problems with check-in and check-out. A very pleasant stay!

    4
    « good stay »

    This BW has updated the rooms and what a difference it made. Please remember that it is a 2-story without an elevator, but the staff is quick to accommodate a first floor room when needed. Very quiet in room despite the fast pace road and interstate around the property. A nice surprise to find a heated indoor pool, after a long car ride, it was perfect for getting the aches out. Yes, I will stay here again & would recommend this BW to all travelers.

    1
    « Richmond BW »

    I booked this room never having been to Richmond. We arrived in the evening on vacation. We were disappointed when we pulled into the parking lot. Very dated. We were afraid to let our child touch the floor and we tried not to. The bed, under the fitted sheet was hairy and dirty. Gross. The place is a dump. The ratings on trip advisor were misleading or out and out lies.

    5
    « Great place to stay »

    We love the Best Western Hotel in Richmond, we always stay here on our way to Florida!! Great service, clean rooms, friendly staff. If we have a concern with an amenity or the room, we are helped immediately. Nice to have a hot breakfast before continuing on our long trip south.

    4
    « Good hotel for the price »

    On the way home stop for the night. BW is a brand I trust to hold their properties to a certain level. The price was low so I did not expect more than I got. It was clean, comfortable and the breakfast was excellent. Slept well and staff was friendly and helpful.

    5
    « Comfy Beds, Great Breakfast »

    Like so many other reviewers we had a nice, clean room with comfortable queen mattresses. The breakfast assortment is large! We had scrambled eggs, potatoes, sausage, biscuits and gravy, and fruit. There are cereals, yogurt a waffle machine and assorted sweet rolls. The staff is friendly and helpful.

    4
    « Nice place but breakfast didn't live up to advertising »

    To be clear, this is a nice hotel and I will stay there again. I got a great night's sleep; the staff was friendly; and the very clean room was big. The price was reasonable and you can't go wrong staying here. Having said that, I was disappointed (hence a 4- rating) in the breakfast. When I was choosing, the breakfast received a high rating. I looked forward to something other than the dead sausage patties, over chopped up scrambled eggs, and bargain basement cheapy danishes I see at every other motel. I was definitely wrong. Granted the server was nice but that was the best part of the breakfast. The eggs had been stirred /chopped up so much I had to use a spoon to eat them. If you want cereal or a waffle, you'll be fine. If you want anything else you'll be disappointed. Even the coffee was cheap tasting. Again, I only bring it up for "truth in advertising". I will stay there again but skip the "breakfast". In fairness, this breakfast was typical of the chain motels. I should know by now not to expect much... Along with knowing the toilet height is great for a 10 year old but not an older person with arthritis.. But that's for another time's comments..

    5
    « Best BW yet »

    I always stay at Bestwestern hotels because of the quality of services, the many amenities, especially the breakfast, plus the rooms are spacious and clean. This is the first time I stayed at the Richmond Bestwestern, and I have to say that this one was the best one yet. Exceeded my expectations.

    3
    « Good stay just needs upgrades »

    Hotel looks outdated and a little scary, but breakfast was really great and nice not to have to spend money on a breakfast for my kids. Variety was great. The hotel over all was really good just looked outdated and old. Some upgrades would be great. Bathrooms were also a little small.

    3
    « Very adequate for overnight sleep and relaxation »

    Accommodating staff, clean and comfortable rooms that are isolated from noise outdoors or neighboring rooms, plus indoor pool and whirlpool. Continental breakfast quality and selection were better than most and served by hotel staff.

  • 1
    « Dirty...smelly....stains on sheets...Was told by staff that I could change the sheets myself. »

    This hotel is awful. It is dated ..smelly ..dirty...stained sheets...hair in bed...I could go on and on and on...staff was very unhelpful. We travel a lot and have stayed in several hotels and this is by far one the worst hotel I have ever stayed in.

    4
    « Good place to stay »

    This is an older Best Western but very well maintained and a friendly staff. Even though it sits on the interstate the rooms are quiet. Breakfast is very good in a roomy breakfast room. Hot entrees and of course waffles. Fast food is within walking distance.

    5
    « Everything was perfect! »

    Everything was perfect! I will come back next vacation. Room was immaculate. Customer service was the best. Loved the TV control cover meaning it was cleaned before we came. The breakfast was the best we have had on the road. CLEAN!

    5
    « Very comfortable »

    My son and I were traveling home and stayed here. It was clean, comfortable, and quiet. I used the pool, which was clean, and large! Very nice after a day of traveling. The room was clean and comfortable. The hotel clerk was very courteous and kind. I would stay here again.

    5
    « Comfortable, quiet stay »

    The staff at this hotel are great. Comfortable rooms, good bed, quiet, nice pool, excellent breakfast and the woman who oversees breakfast is fantastic. Location excellent, highly recommend. Ample parking, and staff are very accommodating. All day coffee is excellent quality.

    5
    « Best Western stay visit chicken festival »

    If you need a place to stay over night or a vacation you must visit this motel breast is great always something for everyone. Pool ,hot tub is great gym is awesome you won't want to leave to have fun staff is great if you need anything just call they are happy to help.Our grandkids loved it all .we enjoyed the rest.

    5
    « Happy traveler »

    This is our second visit here and we will stay here again. We use this as a part way stop to South Carolina, to visit relatives. The location of this spot makes it very convenient to the interstate and there is a mall across the interstate if you need anything. The restaurants in the area are good as well.

    5
    « Comfort at a reasonable price »

    BW has really stepped it up a notch. The Hotel is a little long in the tooth, but the recent renovations and upgrades really show, making this a very comfortable stay at a reasonable price. Staff was courteous, professional and knowledgeable. Close to local restaurants, Downtown, the interstate and University. Prices are up but not unreasonably so.

    4
    « good budget hotel »

    We have stayed here twice. This is a good value, mid-priced range hotel. For us, the hotel ammenities are quite acceptable. Much room to enjoy hot and cold breakfast choices in dining area. Away from highway noise but easily accessible. Clean rooms that are in decent repair. Good senior's rate at 55 years.

    4
    « Best on our journey »

    We have stayed in several hotels over the past few years. The Best Western was one of the best. When we pass through Richmond, KY again, we will try to plan our journey so as to stay at this Best Western.

  • 5
    « Great Place!! »

    My husband and I have been to the Richmond, Kentucky Best Western a few times each year - we go to Richmond either to see our son OR as we are "passing through" on our way to Gatlinburg. This hotel has always gone out of their way to answer our questions and take care of any concerns or requests we have! They even offered us the use of their refrigerator when the one in our room wasn't working properly - that was nice! The hot breakfast is very nice and has a good variety of items - pastries, bagels, waffles to make, cereal, yogurt, cheese eggs, toast, fruit, etc. The beds are quite comfy!!! and the indoor pool area is AWESOME with chaise lounge chairs to relax in! Can't say enough - this will ALWAYS be our "go to" place in Richmond!!

    5
    « Passing Through »

    Very comfy bed and heavenly pillows. Front desk person was great and people friendly, helpful. I was just passing through on my way home and wanted to rest. I was given a king room since there was just me instead of two queens. Good value for the money which was reduced to a reasonable amount. Always have a good stay at a Best Western!

    2
    « Renovations »

    I would wait until they do renovations. Room, hallway, and building smelled bad musty. Toilets clogged, carpet dirty, a general feeling of uncleanliness. Staff did all they could do with what they had to work with. Man at front desk gave us a new room in the morning so we could shower in the morning when our toilet clogged and they didn't have a way to fix it. Give them another chance once they do renovations because of the price.

    5
    « Nice quiet stop »

    Clean, comfortable, and folks that make you feel welcome. Easy access on and off freeway for travelers, close to the historic downtown for visitors - really a treat! The staff is helpful and the surrounded area is full of history and Kentucky bourbon!

    4
    « Nice! »

    Very nice hotel. Clean and friendly. We pulled in late at night, slept, ate a nice breakfast and headed down the road. We didn't use the pool, but it did look very nice! We would stay there again if we are in the area!

    5
    « Great stay! »

    We were pleasantly surprised with our stay at this Best Western. Christopher at check in was very welcoming and helpful and made check in a breeze. The hotel pool was very clean and big! Very nice stay. Breakfast was delicious. We would definitely stay here again!

    4
    « Traveling stay »

    First night was perfect, second night a drip kept us awake but hotel staff was very apologetic. Could not sleep, checked out so early left before breakfast. They gave us water and granola bars for the road.

    5
    « Friendly staff - Nice clean rooms »

    We have stayed at this hotel for the last 7 years on our way to a convention in Columbus - we have always had a great experience with the staff and all personnel - The hotel is conveniently located with all kinds of eateries and Gas nearby.

    5
    « How Sweet It Is »

    I came to Richmond, KY due to my sons baby deciding he would like to join this ole world a month early. After a long drive and an extremely long day at the hospital, Grandma was needing a nice quiet place to unwind and lay my head down to rest. I walked into a very pleasant atmosphere, was greeted by a polite warm gentleman at the front desk. Our check-in was quick and desk clerk was helpful. Our room was very clean and king size bed was a sight for sore eyes.

    5
    « Road trip »

    Desk reservation clerk was extremely helpful and considerate. We had driven from Orlando area to Richmond, Ky, in one day and we're exhausted. Excellent, courteous service. This young man will go far!

  • 5
    « Family Favorite »

    This is the 7th or 8th time our family istayed at this particular BW. This isn't the newest facility but it is always clean and the staff are always friendly. AND THE BREAKFAST!!!! It is always great. Special shout out to Ms. Sherry who was the breakfast attendant this morning.

    5
    « Great overnight stop »

    Have stayed at this location 3 times recently on 2 separate trips with family. Very satisfied with this hotel. Check in was quick and efficient, pool area is nice and breakfast is good. Hotel location is easily accessible from I-75 and we enjoyed a good night sleep.

    3
    « one night only »

    The Wifi is weak, had to sit on the floor by the entry door to get a signal. Small bathroom, dirty toilet, floor and counter top. There was no lotion in bathroom, only shampoo, shower cap and soap. Nice TV set, Fridge has freezer space. Fairly quiet room, comfy beds, nice large pool and hot tub area. We were on the 2nd. floor, stairs only, no elevator. Nice bright lite hall mirror area. Comfy A/C temp and not to noisy. But I had a very frustrating breakfast experience. The breakfast room area was very cold. They had 2 waffle making machines, I poured the mix into one, waited and waited for the timer to go off, found out that the machine wasn't even plugged in, what a mess it made. Then I used the other machine, and then when I went to use the syrup dispenser, it was not working right, the syrup dispenser was hard to reach, and wasn't working other then a trickle, so needless to say, my waffle was cold and hardly had any syrup on it. Then when I got my coffee fixed and tasted it, it was horrible, tasted burnt and weak. AND when I told the girl that was standing behind the buffet area counter about the room being cold, she did nothing. So I went out to report it to the front desk area, and told a employee, she did report it to maintenance man. NOT really sure if anything was done about it, when the maintenance man came in to the breakfast area, I heard him tell the girl behind the counter about the room being cold, she said that she was HOT !!!!

    5
    « Wonderful stay »

    The hotel was wonderful. Clean rooms, close to my destination. Breakfast was great and hot food. There was two young men at customer service that was wonderful. Easy check out. The hotel was the best I have stayed in a long time.

    3
    « Sort of Accessible »

    For a so called handicapped accessible room, ours (#303) was OK. No walk-in shower or handheld shower head. The portable shower chair just barely fit in the tub. The bathroom was large enough but the room was cramped with a hard mattress king size bed, and desk with chair. The space around the bed and furniture was tight. It was clean except for the carpet that left a black bottom on my white socks after walking around. This is a two story hotel with NO elevator.

    5
    « Great staff. Good price. Clean room. Nice pool and hot tub »

    Great staff. Nice rooms. Nice clean pool and hot tub. I would highly recommend this place. Staff went above and beyond what they needed to do to make my stay a good one. Breakfast was nice with a lot of choices.

    5
    « Really nice »

    I stayed for one night with my two sons, ages 10 and 14. We really enjoyed our stay, and the kids loved the pool. The hotel was clean, comfortable, and the staff was friendly and accommodating. I will definitely choose to stay there again!

    3
    « Not As Good As Similar Hotels »

    Although this Best Western was clean and quiet, it didn't measure up to other Best Westerns or similarly priced hotels where we'd recently stayed. Overall, the staff was unprofessional ( ie woman clerk and two others were outside smoking in front of the main entrance about five minutes before we checked in) and not very welcoming or helpful. No washer/dryer for guest use. No information notebook or TV channel sheet in our room. Bathroom: no bathmat and problem with tub draining. Hot breakfast was good served by a friendly young woman. I did write a similar review directly to this hotel and Melissa, the manager, offered us a 30% discount for our next stay there. I doubt it.

    4
    « Hotel Stay »

    Stop over enroute on vacation. Location very good and many restaurants in the area to choose from. No problems with this hotel. Room clean. However, all hotels need to upgrade to remove carpet and bedspreads. Appreciated the TV remote cover. Breakfast was very good.

    5
    « Drive through Kentucky »

    Bed was very comfortable. Room was spacious. Everything was clean and in good working order. We felt safe. Close to many choices of restaurants. I just wish there had been an elevator. We only had to go up one flight of steps, but we were tired from a lot of traveling.

  • 4
    « Family »

    Staff was very helpful from the time checked in to the time we checked out. We had small children and very was very helpful with getting them in the room I'm glad that we were able to get a room on the first floor

    5
    « always expect the best »

    This hotel has the friendliest staff that keeps the cleanest hotel ever. The breakfast was presented in the classiest of presentations and the beds were the most comfortable beds you ever slept in. Check in was swift and easy and check out was a breeze.

    5
    « Nice place to stay! »

    The rooms were nice the staff was too. There was a nice hot breakfast with lots of choices. Clay did a good job keepimg the food items filled. The indoor pool was large and very clean. We enjoyed our stay and would return in the future.

    5
    « Staff was very professional and Breakfast Outstanding »

    We checked in late on our way to home (Atlanta) from Ohio. It was raining and we were very tired. The front desk staff was very accommodating and professional!!! Their Breakfast was very very good and much more than we expected. Thanks to their wonderful staff.

    4
    « ms »

    I thought for the price you pay the rooms are good. I did like that it was clean and seemed well maintained. They do need to improve there wifi. I couldn't pick it up. Overall it was a good stay the rooms could've been bigger but for the price I can't complain. It was very clean and I didn't have any real issues.

    4
    « Convenient location »

    Needed a room while traveling through the area. This hotel was conveniently located and served the purpose after driving all day through storms. Staff was very pleasant at check in and beds were comfortable. We did not get up early enough for breakfast so I can't comment on that.

    3
    « Average...but »

    We stayed 1 night while heading back to FL. Our room was as defined in hotel listing. Clean, nicely decorated with comfortable beds. Breakfast was good with hot menu items. Breakfast server was friendly & accomodating. Liked the big breakfast room which was clean & tidy. Unfortunately,the outside sidewalks are torn up which made some of the doors inaccessible and also affected available parking spots. Although our room was quiet, it took quite a bit of maneuvering to get our bags up 12 stairs since the hotel does not have an elevator. Getting ice required quite a hike!

    4
    « No early morning riser breakfast »

    Great place to stay and a great careing staff, but, a better breakfast selection vould be had for us early risers ,best western should step up, very close to many restaurants ,easy on and off the freeway

    5
    « Very pleased with our room! »

    We were very pleased with the size and cleanliness of our room. We had a long day of travel and this was a nice, comfy surprise. We also enjoyed our breakfast the next morning. Very convenient to the highway.

    4
    « super convenient location »

    great location, very convenient. even if it's close to the freeway it's not noisy at all. clean. good value for the money. they have free breakfast buffet but we had dog hours and where not able to take advantage of that!!

  • 5
    « Great location and breakfast »

    This hotel was right off the interstate. The breakfast area was roomy. The breakfast ladies were super nice. Beds were comfortable. Bathroom was small. Great location for events at Eastern Kentucky University.

    5
    « Would stay here again when visiting the area »

    The hotel staff and amenities were great. The room was large enough to enjoy watching tv and very clean. The hot breakfast had many items to choose from. A great stopping place to visit Berea Kentucky

    5
    « Enjoyed our stay »

    Pillows and bed were very comfortable. The front desk clerk recommended a great Chinese restaurant that delivered. The hotel was clean and quiet. We would recommend this hotel to others. The value of the stay was excellent and affordable.

    5
    « Super Best Western »

    This Place should be called the Super Best Western because the staff were super nice, the accommodations were super nice the amenities were super nice, just an all over great place to stay. Would definitely stay here again.

    4
    « Special Olympics - Hotel Stay »

    We stayed at this Best Western location during the state Special Olympics competition. The staff was extremely courteous and helpful during our stay. The breakfast was excellent, our only complaint was the slowness of the internet service which could be attributed to several people staying at the location.

    5
    « Great Stay in Richmond, KY »

    Hotel is an older property and is not impressive looking from the outside. But it was great place to stay the staff was very nice and helpful. The room was very clean even in the places that most hotels tend to miss when cleaning. Both of us have bad backs and the beds were great. And to top it off the BREAKFAST WAS GREAT a wide variety of food and drinks. We highly recommend this location.

    5
    « Great stay »

    Was a great hotel to stay at. Room was spacious and the Pool are was well equipped. The breakfast was good and hot. We had a very enjoyable stay. Would recommend this hotel to anyone that is looking for a good place to stay. Was very reseasonable too

    4
    « Great Convenient Hotel to Lexington with Great Service »

    I work and pass through the area quite a bit and always choose this hotel to stay at. EJ at the front desk is the absolute best. Lots of police (traveling to the nearby academy in assuming by the various marked police cars from all over the state of Kentucky) and construction/road crew/contractor workers seem to stay here. There are families as well. The indoor pool is fantastic, along with breakfast! My only complaint is that the parking situation is a bit of a nightmare at night so be prepared to walk (the hotel has adequately parking, people here just seem to park very VERY crooked and take up two to five spaces (trailers) so that you can't park next to them and it eats up available parking. The place is right off of the highway and within a quarter of a mile of anything you could need (Meijer, pharmacy, fast food, restaurants, a bit of shopping, and a Starbucks).

    5
    « Overnight stay »

    Hotel was very nice. Bed was comfortable and breakfast was very good and hot. Location was easy to find.Would use this hotel on future trips to Chattanooga, Tn. Would also recommend to others.Good value for the price.

    4
    « On the way Home »

    We stayed here on our way home from Georgia. Nice, clean facility. Beautiful indoor pool and whirlpool area that may be a new building addition. The guest breakfast was terrific - cafeteria style with the hot food served up by a staff person. Friendly manager gave a good recommendation for dinner. Easily accessible off I-75.

  • 3
    « It is what it is »

    I needed a room to rest and try to sleep so I could continue my drive home. That is what I got. The staff was friendly enough. The room ac/heater unit was noisy even on low. The hallways were quiet that was good

    5
    « Thumbs Up »

    Best Western in Richmond KY was clean, attractive, and the staff was courteous and friendly. Very happy with my stay. They offered an indoor pool which we used and we also utilized the complimentary breakfast one morning.

    4
    « An older property, but well maintained »

    Our second time staying here and still the same. Clean and well maintained. All of the usual amenities and a decent breakfast included in the price. Nice people and located right off the highway at an exit where you can find "Absolutely Everything". No matter what store or restaurant you enjoy, you will find it here.

    4
    « Last minute stay »

    Moved from another hotel in town which was not suitable at all. A bit noisy when we arrived. A very extensive hot served breakfast before we left. Hotel staff were helpful and the hotel was very easily accesses fro I75

    4
    « Comfort stay »

    Quick check in/out procedures. Close to many restaurants. Easy access to interstate. Staff friendly and breakfast was hot and fresh. Easy parking close to rooms. Had a problem with room keys not working just had to have them rescanned a couple times.

    4
    « A little old, but clean and comfortable »

    This BW is just off the Interstate next to a CookOut and near a lot of other typical restaurants. It was quiet and felt safe; room large size with comfortable beds, refrigerator [without freezer] and everything worked well. Staff extremely friendly both day and evening. Breakfast was typical BW fare,with many options [hot and cold] PLUS almond milk choices, fresh, attended to well. Only thing to keep in mind, it is two floors without an elevator. I had not requested a first floor room but we had limited luggage so was not too bad. Would definitely stay again.

    4
    « First Time!! »

    The hotel was extremely clean and the front desk very accommodating. The beds were comfortable, the rooms have access to WiFi, microwave and refrigerator. The bathroom was fully stocked with everything you might need. Plenty of fluffy white towels, great shower and tub. There is a delicious hot breakfast from 6:30am to 9:30am in the morning with various juices, sausage, eggs, cereal, rolls, waffles, etc.There are restaurants nearby and a beautiful shopping Mall across the highway with a Steinmart and Marshalls.

    5
    « Simple, clean, spacious »

    This place was reasonably priced and we generally like best westerns so we stayed here. The front desk was very helpful and friendly. The room was simple but comfortable. BUT the breakfast was PHENOMENAL! It is a motel buffet breakfast but the best I have ever seen. They offered soy milk, almond milk and coconut milk as options. I've never seen this. I need soy milk so I was ecstatic. The hot options were sausage gravy, scrambled eggs, biscuits, sausage and waffles. They had fruit, several cereals, breads and yogurts plus coffee, milk, juices. There were 2 staff people serving you. The pool and tub area are pretty big and nice for kids and adults. They are indoors. We will be back when traveling through.

    4
    « Great location »

    The location of this hotel was very convenience and the room was clean and enough space. The breakfast was good enough for anyone, just no fruits. i will stay in this hotel on my way back home. It would be perfect if the price is a little less, as i am very frugal.

    5
    « Very pleasant overnight stop »

    I stayed at this Best Western on the way to see friends in South Carolina and was impressed in every way. Reception at 10:30 pm was quiet but friendly and efficient. I was a little wary of what was in store as I entered the outside entry. It was old and worn looking and the door to the hallway creaked upon closing and then banged shut. So much for being quiet and not disturbing other guest. The hallway carpet was a little dated, but it was clean and well lit. The room was impressive. There was a very comfortable king bed, desk, easy chair, ample dresser and 50 inch newer tv. Wi-fi was easily accessed and the signal was strong. Each lamp had 2 electrical outlets for charging devices...Nice for the business traveler who would need to do some work from their room before retiring... The bathroom was also a little dated, but spotless, provided hot water with only a little wait, and had drains that flowed freely. I woke rested and ready to go the next morning. I didn't have a chance to use the pool or exercise center. However, both looked well maintained and the exercise center had a good selection of modern looking equipment. Breakfast the next morning was very satisfactory. Eggs, sausage, biscuits and gravy, fruit, cereal, yogurt, toast, etc. The steam table was well lit, clean and inviting and there was staff present keeping food stocked and cleaning as needed. They all were smiling and friendly. The coffee was really weak, but there's a Starbucks across the interchange that I was in and out of fairly quickly. So, if you are looking for a place to stay overnight, or even a couple of days, the $94 rate was very reasonable for what I would characterize as one of my better motel encounterss.

  • 4
    « Great price with all the amenities »

    We have been going to Richmond Kentucky for the last 14 years as our golfing trip. We have stayed at the Best Western for 12 of those years. The hotel is always clean, staff is always very pleasant and helpful and rooms are always prepared on time. The breakfast offered in the morning is a perfect way to start the day and has a great variety of food to get you going. The pool area is clean and the hot tub is a nice way to end the day. The hotel is close to restaurants, shops and has easy access to I-75. If you are staying for 1 night or multiple nights, this is a great hotel worth checking in to.

    3
    « Comfortable and Clean »

    What you expect and hope for in a one night stay on to your destination. Nothing fancy, just clean and comfortable. Seasonal rates were up in March, AARP $112 for King bed. We left early in the morning and were not hungry but the included breakfast looked good.

    4
    « Enjoyed after a long ride from Florida »

    My husband and I had a great sleep! Bed and pillows were both comfy. Room was clean and hot breakfast in a.m. was same hot breakfast as other hotels we stayed in. Lots of stores and restaurants to visit in this area. Would definitely stay here again.

    4
    « clean hot breakfast »

    We ended up here because everything was sold out and they had a last minute cancellation. We usually stay at a holiday inn express or one of the choice hotels. I haven't stayed at a best western in years. We were pleasantly surprised. The hotel was clean even the bathroom. beds were comfortable. They served a hot breakfast scrambled eggs, sausage, potatoes, gravy and biscuits. Staff was friendly. Full price was 85.00 for room with 2 beds on a Saturday. They also offer coupon discounts.

    3
    « Old and tired hotel »

    This hotel needs refurbishing. Very old and worn. Rooms are run down. Bathroom is super small. Really only room for one person at a time. Great location off I-75. Staff is vey friendly, courteous, and helpful. Good breakfast buffet - they served, which we liked.

    5
    « Really Great Staff »

    One of the things that can make a place great is the staff. This hotel has outstanding people. Our room was not ready when we arrived because of their being short of cleaning staff. The desk clerk set us up in the lobby lounge with drinks and snacks as well as adjusting the TV to a channel I wanted to watch while we had to wait. She checked every now and then to make sure we were comfortable. Then the next morning at the hotel breakfast, the woman was accommodating. She was friendly serving the very good hot choices and keeping the dinning room clean. Yes the rooms are clean and comfortable, but it was the people who will make us choose this hotel when we are in the area again.

    4
    « Excellent Value »

    Room, breakfast, and especially service were excellent. Clean with updated touches. Kim at the front desk was very helpful, and the staff at breakfast were amazing. Only complaint is that there is no bathroom at the pool area.

    4
    « Nice clean hotel »

    While the decor is somewhat dated, the hotel was very clean with comfortable beds. The staff at the hotel were exceptionally friendly and welcoming. The rates are modest for a hotel along a major interstate highway.

    2
    « Won't stay again »

    Checked in, service was exceptional. Got to the room to find the bathroom dirty, floors not evwn vacuumed. The only thing clean was the bed sheets. The beds were horrible, woke with horrible back ache. We couldn't switch rooms and everyone was booked :(

    5
    « A nice change »

    This was one of those much better than expected experiences. For once everything, and I mean everything, was better than expected. The people, the building and facilities and the food. And I am not usually that easy to please.

  • 1
    « unhappy »

    worse hotel I've stayed in. At check in the guy at the front desk George down grades us and treated us like we wasn't worthy of staying there. Our sheets in our room was stained and had hair on them and we was told there was no housekeepers and they was full so there was nothing they could do. And to beat all next morning at breakfast we was trying to enjoy our breakfast and we look over the lady in breakfast Jodi was picking her nose and didn't wash her hands before handling the food we just got disgusted and left we will never be back there and we will never recommend anyone to stay there

    4
    « Clean, Appealing and comfortable. »

    Very nice hotel, would recommend to others. I am very particular about my hotel room being clean (because of a health issue) and comfortable, this was all of that compared to other hotels on our trip. I also feel that a good hot breakfast is important, too. This hotel was also secure; a great plus.We will return to this hotel if in the area ever again with no question. I am a good inspector and fee I am fare in grading hotels during my travels.

    4
    « Really good experience »

    We stayed here last night after driving up from South Carolina. Looking for reasonably priced place with good reviews, close to I-75, hot tub and free hot breakfast. This is not easy to find but this hotel met all those requirements and more. Easy access to I-75, plenty of parking. Kim at the desk was very friendly and helpful (suggested Sonny's when I asked for a good BBQ place and she was right on the money). The pool area was deserted and the hot tub was deliciously hot. I would like to see more action with the jets, there were barely any bubbles - but it still felt wonderful. The room and bathroom were clean and the bed was very comfortable. We really appreciate when there is a refrigerator included in the room, so our soft drinks are nice and cold when we take off in the morning. The breakfast bar was plentiful and the food hot. We will definitely make this our go-to place on future trips.

    5
    « Excellent! »

    This is a great hotel. I've always been pleased with Best Western hotels. I was surprised with the quality of this hotel in particular because the price is so low! Breakfast was awesome- great for kids- and the room was terrific. The entire hotel was really a great bargain! And- you're near gas stations, shopping, restaurants. Great location!

    5
    « Family weekend »

    The only thing was we could not check into our room when we were ready to but otherwise everything was fine. We had to come back later to check in. But the room was nice and clean. Coffee was hot in the lobby

    4
    « Would recommend to others »

    This hotel was in a great location next to a variety of restaurants and stores. It was clean and had a nice pool and hot tub, The breakfast had many choice for the whole family to choose. My family enjoyed this hotel

    5
    « stay at best western »

    The location was very easy for traveling because it was not a great distance to get back on the interstate. There were restaurants and gas available right in the same area. The property was very clean and well kept.

    5
    « Great Hotel »

    This is a great hotel, the staff was wonderful, the room was comfortable and clean. We had a very pleasant stay at this hotel. We were on a 2500 mile road trip and this stop was excellent. I would stay here again .

    5
    « Richmond, Kentucky »

    Very nice Hotel with friendly professional staff. Ground and surrounding were fine. Nice pool and spa. Nice selection for breakfast. Easy access to highways and restaurants. Beds were comfortable. Thank you.

    2
    « Old, Tired Hotel »

    This Best Western is in serious need of an upgrade. Our first room was so moldy/musty smelling that we could not stay in it. Fortunately, the manager did juggle reservations and allow us to switch rooms. No odor in new room but a/c unit still worked poorly. Toilet had not been cleaned and contained fecal matter upon arrival. Hotel was quiet and convenient to I-75 and EKU.

  • 2
    « not the best from Best Western »

    The service I received from the staff was very good, they were polite and helpful. However, the outer appearance and the rooms need to be updated and the cleanliness did fall below my expectations. Not the best place I've stayed but not the worst either.

    4
    « Overnight »

    Enjoyed the stay. Just stayed one night. The front desk was very nice, very helpful. To me the bathroom needs the light to be a little bit brighter. The breakfast was good a lot of variety that we all little. The price was right. The next time I am going that way I will stay there

    4
    « Best Western Richmond, Ky »

    The hotel looked a bit old on the outside, but the room was very clean and spacious. The front desk staff were very pleasant and interacted with guests very well. The indoor pool was good sized with a nice hot tub. We stayed here on our way home from Virginia. A pleasant stay. I would recommend this hotel and would stay here again if I'm in the area over night.

    3
    « Nice stopover »

    The hotel is not new, but well maintained, breakfast was excellent for a BW. Lots of choices, and eggs were actually scrambled, not just the frozen "patty" variety. Unfortunately, shower did not drain well which made what was an very good stay just average. For the price it is a good value.

    5
    « Alabama Vacation »

    This was one of the older Best Westerns we stayed at but was very well maintained. The rooms are easy to get to. The rooms were a little smaller than at the other Best Westerns we stayed at. But the room was comfortable and clean. The number of cars in the parking lot indicated that it was a very busy place. For all that, it was very quiet. Of all the hotel/motels we stayed at during our vacation, this one had the fall superior breakfast of them all. They served a wide variety of foods for breakfast that were well prepared.

    4
    « Good Clean place to stay with great Customer Service. »

    This Hotel is well worth the price. It is an older building but that does not matter to me. I look for Cleanliness and good Customer Service. I received both at this Hotel. We stayed there on our Trip down South and stayed again, on our trip back home. We will use this as our hotel when we travel to Georgia from time to time. It is right off the expressway and we loved having a full breakfast buffet the next morning. Well worth the price.

    4
    « Pleasant Surprise »

    This hotel has been renovated making it a future stop for us. The rooms were nice and clean, the hotel property was clean, the pool looks great (we will be bringing the grand kids), and the breakfast buffet was really nice. If you're looking for a place to stay in the area, for a reasonable price, this is the place. Bonus.....there is a Cookout restaurant next door, it's fast food at a reasonable price with GREAT SHAKES!! Chocolate please...

    5
    « Great hotel »

    Great hotel, great breakfast, I would go back. Room was great. The only thing I can say is the hallway could have been a little bit cleaner but we arrived late around 6:00pm and there were alot of people there. The pool was great very large. Great whirlpool.

    5
    « One night family stay »

    We stopped here on our way to Daniel Boone National Forest. It was conveniently located, clean, and it provided some well-needed rest. Since we were only staying one night, we didn't take advantage of any of the hotel's amenities.

    5
    « great family fun »

    Hotel was fabulous, staff was very nice. Breakfast was delicious, open till 10 on weekends and have 2 servers that are very helpful. fresh fruit. pool for girls was fun and hot tub was good and hot. just a rally great horseshoe fun weekend. Special rate available for the event stayers Lake Reba was extravagant!!!!!!!!!!!!!!!

  • 4
    « Nice place to stay »

    We stayed two nights. really nice place to stay big pool and very friendly staff. Kim in the dinning area was so nice and helpful. the rooms were nice and clean. For a older BW it really was very clean. Would definitely stay here again

    4
    « Richmond B/W »

    Large clean room. Beds and pillows very comfortable. A/C could have been a tad bit cooler. Great country breakfast (fried apples would add to that country feel), good coffee and all in all a nice variety.

    5
    « very comfortable »

    Extremely satisfied with all aspects of this stay, from check - in to check - out all staff were very helpful and professional. Would not change anything not sure what the music and very busy parking lot was about but did not hear a thing once inside would recommend Best Western to every one that passes by.

    3
    « Stop over after long day of driving »

    Room seemed clean. Bathroom had a very strange smell that we couldn't figure out what it was. But it wasn't good. I didn't see any mold or dirt though. Room was okay for the price. Not sure we would stay again. Hotel is dated and could use some updates. Refrigerator was nice and cold which is unusual but a pleasant surprise. Continental breakfast was very good. I

    5
    « Great place to stay »

    This Best Western is clean and comfortable with a very friendly and courteous staff. The bed was extremely comfortable and room was attractively decorated. The room price includes an all-you-can-eat breakfast consisting of eggs and sausages, biscuits and gravy, waffles, fresh fruit and more - served by a friendly and helpful serving staff.

    1
    « Bad hotel bad staff bad policys »

    We stayed here bringing my don to college. This hotel is old no elevators. Dirty room and Internet real slow . I got up at 2 am to use the barroom. On flushing the toilet I discovered the room had no water. I called the front desk and was told this happens every night due to maintence on the water line so therefore you could not flush the toilet. Wow talk about not sanitary. In the morning about 730 am I went down to eat. I was told any hot food needed to be microwaved since the lady in charge forgot to light the warming burners. What a disaster. This hotel is old no caring attitude by employees and very slow internet. The Internet was so slow we used our phones as a hot spot. Stay away from this hotel even if you have to drive 20 miles further north.

    4
    « Great location »

    If you are visiting eastern Kentucky university this hotel is for you. It is almost across the street. We used points, so our stay was free, but the rates were competitive with all the other hotels in the area. It was very clean, good free breakfast and easy access off freeway. There are many restaurants and fast food chains nearby so finding somewhere for dinner was not an issue. I would stay there again.

    5
    « Very Pleased!! »

    We chose this hotel from reviews on Trip Advisor. While driving back home. All of the reviews commented they were impressed with how clean the hotel, helpful staff, and a very good breakfast. We found this to be true. While checking out, Cindy asked us if there was anything that wasn't working properly. Who better to know, than people who just used the room. Great experience. You won't be disappointed.

    5
    « great staff »

    Great staff, but, I wish there was a way to get a little more than a grab and go for us early risers.or perhaps a light dinnerbar.the pool and all the areas are clean.its very close to many restaurants.

    5
    « Nice for low price »

    Been staying here for years. No bid frills but a clean room great service. Only complaint in leaving the parking lot on busy days due to a bad intersection. Other than, that I totally reccomend this motel

  • 5
    « Great hotel for the money »

    Clean hotel. Very Friendly staff. Big hotel but there is Easy access to rooms with luggage. Slept well. Breakfast was good. Lots of choices. Easy access off 75. Would stay here again. My daughter was impressed that they had Pantene shampoo and conditioner. Lol

    4
    « Good Value and Nice People »

    This appears to be an older facility but is pretty well maintained. The staff was very helpful. When we found that there was no remote for the TV, a quick call to the desk had a nice lady from Housekeeping there in just a couple of minutes with a controller. Unfortunately, the microwave was on its last legs and there were a couple of other very minor issues. However on the plus side, there was a hot breakfast with fresh fruit and a very cheerful attendant. Overall, we felt it was a good value and would happily stay there again.,

    5
    « Quality »

    This was an awesome stay. Front desk was very helpful and took care of our needs. Within walking distance to about 5 restaurants. Quiet comfortable room. Very nice bed. We stayed at the Crown Plaza in Atlanta and this room was 95% as good as that room for half the cost!

    5
    « Highly recommend »

    Our room was very clean. Missie working the front desk was very accommodating. The continental breakfast was excellent. It was a buffet with eggs, sausage,hash browns and more. This is right off the interstate - great rates and friendly staff.

    5
    « Great hotel for value »

    Excellent hotel, very good value for money. Lobby very nice, roomy. Well maintained. Room was very clean, well appointed, and with a mini-fridge and microwave. Room large and beds were firm. Breakfast was very good, with plenty tables and chairs to sit.

    5
    « Best stay ever »

    Started with a great price.friendly staff. Got to the room everything was clean .large HD TV with free on demand .bathroom clean and since I am 6ft 2 .high shower head didn't have to duck.pool and hot tub area clean.then to top it off hot breakfast .eggs, sausage, gravy potatoes and waffles. I would recommend this hotel to anyone coming through richmond,kentucky

    3
    « Nice Hotel »

    Stayed here for a quick overnight on our way through. We had made reservations and had two rooms. We became a little concerned at check-in when we learned the hotel was all booked up with Little League, but had absolutely no problems. Room was clean and quiet. We had rooms on the back of the hotel by the interstate and could hear none of the traffic.

    5
    « Richmond Business trip stay in the Best Western »

    I very much enjoyed my stay ,it was very clean, and quite. the front desk people was very nice. would tell anyone to stay at this Best Western . Enjoyed the stay.When arrived at the hotel the children wanted to see the pool . Took them to them room the water was alittle cold but over all the kids loved the pool.

    5
    « Very nice experience »

    My high school reunion was held at this motel. The motel held rooms for the returning grads and provided a great facility. Everyone was exceedingly pleased. The only negative was the fact that a Little League baseball tournament was being held that weekend. The parents of these kids had absolutely no control over their kids nor respect for the motel or the other customers.

    5
    « Pleasure trip »

    Very good hotel. Staff is very helpful and friendly. Breakfast bar is outstanding. Lots of nice shops in the area. Would stay there again. The room was nice had a king bed and ice box micro wave. The building was nice and clean

  • 4
    « Good hotel »

    Stayed here overnight with kids and grandkids. Room was clean and comfortable. Pool was really nice-bigger than expected. Only negative was ac didn't work in room and too tired to switch rooms. Advised staff upon checkout and they apologized and put the room on their list for repair. Will definitely stay here again

    4
    « Safe family stop while traveling I75 »

    Nice spot for the family to rest 1 night during a long trip on I75. Saved a lot of time here because it has a very nice breakfast included and has quick and easy access to I75. Clean room, indoor pool, breakfast area. Coffee, tea and cocoa was always available in the lobby. Front Desk staff and Breakfast attendant very very nice.

    5
    « passing thru London »

    great hotel for the price and a hot breakfast Missie and Kimmie at the front desk were so friendly room was neat and clean with no bleach or excessive chemicals very quiet and the bed was pretty good nice places to eat and shop nearby

    5
    « Fantastic stop »

    Stopped at this hotel on a whim due to last second deal online. Room was great, sizable for 2 adults and 2 teens. breakfast in the morning was fantastic, the largest dining room out of all the hotels so far this year (10 different ones) with the best selection and quality of all the ones we have been to. The ladies running the service were super and a joy to chat with as was the size of the eating area, plenty of room to spread out in.

    5
    « great »

    Had a great time with grandkids this hotel is very kid friendly . We had fun swimming in a good clean pool and they have a wonderful breakfast as added bonus. The staff was very accommodating and friendly.

    4
    « Good place to stay »

    Every time I visit Richmond KY this is where I stay. The hot tub was out of order but they had it posted on their web site before I booked with them. They have indoor pool, A nice fitness center. Easy access from interstate. Everyone very friendly.

    1
    « Old Musky Smell »

    The hotel needs to be updated and it has an old musky smell. The breakfast was hard and tasted hold. The outside needs to be updated as well. The location is fine but it is difficult to get in and out of as well.

    4
    « Best Western in Richmond, KY »

    Motel is right at the exit from the Interstate and close to nice places to eat and gas for the car. We wanted a quiet supper, no fast food. Lady at the desk had several excellent suggestions at the up-scale mall that was within sight of her window.

    5
    « My stay at the Richmond Best Western »

    The experience of our stay was very pleasant, the staff and service was excellent. The breakfast and variety of food was all one could ask for. We would recommend it to our friends that may be passing that way.

    5
    « Jehovah's Witnesses Tours »

    This was him Hotel experience for her family we travel to the hotel from Atlanta Georgia on a trip headed to New York City we stayed on departure trip as well as our return trip from New York City the facility was clean modern up-to-date staff was friendly and cooperative and gracious the breakfast service with clean and prompt and opened at 6:30 sharp the gym facilities were at 4 facility the Panthers staff was orderly and helpful I would highly recommend this ility to anyone looking for a reasonably priced excellent quality up-to-date Modern Hotel experience

  • 5
    « Great Location of a Great BW »

    We often stay at BW and this one is right off the interstate in Richmond, KY. The rooms are a great value, pleasant staff, and the breakfast area has a single devoted employee to serve the eggs, sausage, etc and keep the place looking very clean and pleasant.

    3
    « Richmond KY »

    They were painting the interior of the hotel, and you could smell the paint. the room was a little run down, but the bed was really comfortable. Staff was helpful and excellent. Professional and very helpful.

    1
    « Feedback »

    The experience of our stay was very pleasant, the staff and service was excellent. The breakfast and variety of food was all one could ask for. We would recommend it to our friends that may be passing that way.

    5
    « Great Hotel, Staff and Breakfast »

    This hotel has nice clean rooms. The staff were all friendly and helpful. They had a awesome breakfast with gravy and biscuits, sausage and eggs and a whole lot more. I will stay here again in the future.

    4
    « Nice comfortable accomidations »

    I would recommend this hotel for a safe, comfortable place to stay the night. The staff are darlings and really treat you as if you matter, which is nice. The beds were good quality, on the firm side, which isn't to my liking but I'm sure fans of firm mattresses will love them. The room was clean and it was very nice. I would most certainly stay there again.

    5
    « overnight stay »

    Checked in later in the evening, front desk staff (wish I could remember her name) courteous, had a great sense of humor, knowledgeable. Room was clean, bed was comfortable, breakfast was excellent. Would definitely stay at a Best Western again!

    5
    « Loved Kentucky »

    We really enjoyed our visit to Kentucky and the hotel was part of the enjoyment. We travel with two cats and pet friendly hotels are important to us. The room was spacious and clean and the breakfast was good. I'm sorry but I can't think of anything more to say and requiring 200 characters to file a review makes me want to not bother reviewing anything ever again.

    5
    « Nice »

    The hotel was cleansed roomy and the staff was very friendly. Great rates too The breakfast was one of the best we have ever experienced-way more choices than most continental breakfasts. Will return.

    1
    « one of the worst hotels we have stayed at »

    one of the worst hotels we have stayed at we spent over 6 days traveling and this was one of the worst hotels we stopped at the room was nasty smelling the shower was dirty the internet didnt work correctly the pool was closed the ice machine was broken

    5
    « richmond stay »

    Me and my wife and 2 granddaughters stayed for 1 night and it was very good. The room was very clean and the staff was friendly. It had easy access on and off the interstate. The hotel was very close to places to eat,

  • 5
    « Great visit »

    Made reservation by phone, great price . Hotel was right off the exit Check in went smoothly. Room was great very quiet. Breakfast was good. Lots of restaurants nearby to choose from. Would stay there again.

    4
    « Place to stay in Richmond »

    Older hotel but great upgrades to room and amenities. Staff handled all our needs quickly and without reservation. Busy parking lot and road area but the rooms were extremely quiet and spacious. Would stay again.

    3
    « Clean, and good for the price. »

    Nothing exceptional about this, hotel, but was clean and average. Only one complaint...no ice machine. One was broken and the other was empty. Fortunately, we had a cooler with us so we were able to go buy a bag of ice to use while there. The gentleman at the front desk was friendly and helpful.

    4
    « Best western Richmond over the last 4 years »

    The pool has been "under repair" for several months. Have stayed here several times over last several years always a pleasant experience. Free breakfast is ok--could be a little more variety and better quality eggs.

    5
    « Exceptional Value and quality »

    I travel to and from Florida every year. This is the only hotel I always stay at. Their employees are friendly and professional. The rooms are clean, and the bed is comfortable. They have a complete hotel breakfast that covers all bases. The cable television has been upgraded and is the best I have ever had at a hotel. It includes an on demand feature which I have never had before.

    5
    « Amazing! »

    Teejay was an amazing customer service rep.! He told us excellent places to go and was very welcoming! The hotel was very clean and had a great location. The room was just what we were looking for during a night away! We had a great time with this hotel and would recommend to anyone!!

    5
    « Trip back home »

    Stopped at this motel on trip home to Michigan from Florida, nice, clean with restaurants close buy. We are best western rewards card holders so we really enjoy staying in one when available. Enjoyed the breakfast nook, everything was clean and food was warm and tasty, coffee was exceptional. The front desk representative was friendly and suggested a couple restaurants to go to for dinner, we took her advise and enjoyed one that she suggested. Definitely will use this best western again!

    4
    « half way point »

    We love staying at this BW! It is in a college town so it is a lively place to be! Plus for us, we feel like family here because my wife's Grandfather was a teacher at EKU and there is family history here.

    5
    « Great stay »

    We got there late, but they were waiting for us. The check in procedure was quick. The room was clean and quiet. I liked the extra security of having to use a card to get in the building, and again to get in the room. Breakfast was good, and lady in the breakfast area was very helpful. My husband said the biscuits and gravy was good.

    5
    « Matthew was a life saver »

    Driving home to Canada this was our half way point stop over for the night. My husband had just driven 14 hours straight and was exhausted. Last year we stopped over here and everything was booked due to a horse show. And wouldn't you know it, the horse show was on again. No rooms to be had any where. Thankfully Matthew had just received a last minute cancellation and a room!! Yeah! Matthew was so nice and accommodating, gave us tips on where to eat. Thanks Matthew!!

  • 4
    « On the Road Again »

    My stay was short only approximately 14 hours! Meet my requirements good bed and great breakfast in the morning!! Great location right off the Freeway and several locations for dining! The complimentary breakfast was huge and the room was also large so you had plenty of room!

    4
    « Better Than Expected »

    The parking lot is behind the hotel so when you drive in the place looks almost deserted - however, that is not the case. The hotel is also larger than it appears. Even though it is just off the expressway, the rooms are quiet. Our rooms were clean and updated although we have to agree with others that the pillows are lacking. We had to leave early in the morning so did not try the breakfast so cannot comment on it. Overall we were content with our stay.

    5
    « Snowbird travel »

    On the way back to Canada after a winter in Florida we stayed at the hotel. Was quiet, clean and had an excellent breakfast. Although we didn't use the indoor pool or fitness center they appeared to be well maintained. Lots of restaurants close by too The rate was reasonable as well.

    2
    « Meh »

    Comfy beds, new TV, and friendly staff! Paper thin walls, ants and mold in bathroom, strange/foul odor in room (I needed to use air freshener) and loud hallways. Breakfast was okay. For the price, it could have been better.

    4
    « Easy to locate, great night's sleep! »

    We did a last minute booking for this hotel on trip advisor, and were not disappointed. The hotel has easy access to the expressway, the rooms are clean and even though we were on the first floor the room was quiet and peaceful. The only drawback was the pool was closed, but that is the worst thing I can say. One more thing, they did not have any shampoo/conditioner in the room but there was a sign to say ask at the front desk. The breakfast was typical hotel breakfast, but there is a Waffle House about a block away if you want something else.

    5
    « Great Stay »

    Clean room, easy check in, lots of variety for breakfast, but did not enjoy the pillows. Good value for the money, easy on off for travelling home from Florida. Internet worked great, large room, loved the king bed. Very quiet in our hotel, did not hear any noise above or in the hallways, we were on the ground floor.

    2
    « Not one of the better Best Westerns »

    Looking to stop somewhere for the night and this rated better than others in the area. I should have read the lower reviews a little closer. It wasn't the worse but they could have been a little better. Rooms and hallways had an odd odor. Our room was not swept - which was obvious by the crumbs and debris on the floor. Bathroom floors need a good scrub down. It makes me question the bedding when other areas are not clean. I could sleep well due to lumpy, overly worn pillows and the creeped out feeling I had in a subpar room.

    4
    « Good place to stop on road »

    This is a great stop if you need rest while traveling! Right off freeway, plenty of places to eat. Great price for clean rooms, clean hotel comfy beds, quiet, and free yummy awesome big breakfast!!! Those ladies know how to set up a buffet and it's free!!

    3
    « Just OK »

    Not worth $90 a night. We stayed one night and while the beds and pillows were comfortable, the whole hotel could use a deep cleaning. Every door we went through was dirty and smudgy, there was lots of dust in our room and a few hairs from previous guests on bathroom floor. Son has asthma so we chose this place primarily because it was non-smoking and pet free, but after a night there, he was wheezing. I used the exercise room and the treadmill had a sticky layer on it. With a bit more attention to detail this place wouldn't be bad but the but the overall cleanliness just kind of skeeved me out. Breakfast had good selections. Room was quiet.

    4
    « Clean and Quiet »

    Not a fancy hotel but the room was clean and location was quiet. The breakfast had a full variety of food options. Beds could have been a little softer but for one night it was just fine. Would stay at the hotel again.

  • 5
    « RICHMOND SAVER »

    Honestly, we were just driving through a 100 car-detour bumper to bumper (rockslide/TN) 33 miles loong...and we were reallty spent and tired. Best Western is always a good sign to see up in the sky. It speaks of trust, seurity and good clean rest. Best of all the Manager on duty was very accommodating and nice. He made it the best.

    5
    « Great value »

    Great place for a stopover on your way up or down I75. Easy access, clean and a good breakfast. Everything you want on your trip. Helpful staff and management followed up on an issue we had and it was solved to our satisfaction.

    4
    « Good Value »

    Very nice, renovated hotel. Friendly, helpful staff. Clean, comfortable rooms. Lovely breakfast room. Parking adequate near entrance to rooms. Great location with many restaurants nearby. Will be back.

    5
    « Best Western - Richmond, KY »

    Great spot. Nice, friendly, accommodating staff. Terrific breakfast selection. Would recommend to others. Will stay again on way to Florida. Stayed in North Valdosta, GA the following night. Location and staff not nearly as friendly at that location.

    5
    « Best ever hotel! »

    On our trip back to Canada, we stayed at the Best Western Holiday Plaza. When searching for a place we always want a half decent breakfast, free wifi and a comfortable room. This place went above and beyond in all 3 areas. They renovated about a year ago, so everything is like new. Nice new flat screen TV in the room. They had a very large assortment for breakfast. And, there's a great burger place right beside the hotel called "Cook Out" that serves up home made delicious burgers. I would definitely come back to the Best Western Holiday Plaza. You won't be disappointed!

    4
    « Pool still not open »

    I called to make reservations a week or two before our trip. I had seen the reviews saying the pool had been closed for some time for repairs. When I asked about the pool, I was told it should be open by the time we get there. When we arrived, there was a sign on the counter that the pool was closed. I commented to the clerk about the pool still being closed and he responded that that was the reason we got the rate that we did (even though I was told the pool should be open for our stay). The room was nice and the bed was comfortable. The fridge and microwave in the room was nice. The location was great. The breakfast had a nice variety of options. I was glad to see they had egg and sausage patties, but unfortunately the egg patties were literally cold.

    4
    « Comfortable and Convenient »

    The hotel was Reasonably priced. Overall the hotel was clean. The staff was polite and the continental hot breakfast had several choices. Conveniently located right off the interstate . I stay here once a week to visit my husband who is working in town.

    4
    « En Route to Florida »

    This hotel is strategically located for a first stop on the way to Florida from the GTA area. Clean and close to I75. There are restaurants nearby but stay clear of the Chinese one down the street. Great people but terrible food !

    5
    « This Best Western is Awesome! »

    I've stayed here 42 nights in the past year and it is a great hotel. It has everything you need and it is convenient to 75 and EKU. The wifi works well enough to play online video games, the breakfast is good, the room is always clean, and the staff is very helpful. TJ is my favorite employee and is always fun to talk to at the front desk. He has helped me with everything from getting my favorite room to printing off documents and even getting me a tooth brush and tooth paste when I forgot them. I love this hotel and will definitely stay here again.

    3
    « Three and one half stars . . . »

    Check in was fine and the room was comfortable. Could be a little cleaner. Breakfast was good. Our room (105) was facing on ramp to I75 and traffic noise was present throughout the night. If you are sensitive to that, ask for a room away from such exposure. A little disappointed that the pool was unavailable due to mechanical problems. It looked nice! Fitness room was adequate.

  • 5
    « Good Overnight Stat »

    Have stayed here prior and have enjoyed all this place has to offer, clean rooms/good front desk/great breakfast , easy on & off x-pressway. There are many restruants in the area if you need them, also a huge shopping center with a move complex there.

    5
    « Best Western Holiday Plaza »

    Very kind, helpful and accommodating staff. The rooms are comfortable and clean with good internet connection. It was my first stay at this location. But I can say with absolute confidence it will not be my last.

    5
    « best western, richmond ky »

    This hotel was very comfortable and the staff were great. I will stay here again if I pass thru the area again on business. They have a wonderful hot breakfast. The room was clean and the bed was comfortable.

    5
    « Stop for the night »

    We where on 9ur way h9me from Florida and needed to stop. Found the Best Western on trip advisor. Easy to find and close to all kinds of food. It was easy check in. The room was very nice, clean as a while, comfortable bed, quite and just the right temperature on a very cold night. It was very reasonable prices. Would stay again.

    1
    « Old and boring hotel »

    The hotel receptionist was actually quiete good, He gave me enough informayion when I checked in. the check in was quick too. but when I step into my room, the dissapointment started to pile up. When I booked the hotel, it was for 4 adults and a double bed queen bed. But when I got my room, it was a double bed super single. It is not suitable at all for 4 adults as per my booking. When I asked the front desk, he said that that was as per my booking. The room is old room although quiete clean. But the bathroom was awfull. the door unable to be locked and the finishing was of a "cheap building" type. The wifi was really bad. It was not stable and very slow. It was on and off from my room. Not advisable for those business type traveller. The most dissapointing was the breakfast. It is all the exact same thing everyday. Not a single variations on the menu. I guess they never thing for those long stayer. I stayed for 4 nights and really get sick of the breakfast.

    2
    « Cheap roadside hotel »

    We were travelling through and just needed a place to take a short nap. We chose this place because of a travel coupon. We arrived at around 2 a.m and stayed in a 2nd floor room. The room looked recently renovated but the hotel had a bad smell in the common areas and the grounds looked barren. I would have drove away, but we needed to rest. The bed sheets and linen looked clean, but one pillow had a lot of hair on it and all the other decorative bedding was just as dirty with hair, which I immediately threw off the bed and reported to the desk when we left. We stayed for 3 hours and left. I would not go back to it. I did not see any bedbugs, but I have since read on the bedbugreport site people have reported it at this hotel. Certainly not as well kept as other Best Western Hotels I've stayed in. We did not try the breakfast.

    5
    « Convenient location »

    This is conveniently located on I-75 @ exit 87. this is a clean, quiet place to stay. I had a very comfortable stay here. there are plenty of places to eat at within walking distance, including a waffle house open 24 hrs. they have a nice indoor pool. they have enough room for a couple of trucks to park along the side in the car parking spots.

    5
    « Best Western, Richmond. Kentucky »

    This stay was memorable. We would stay here again, without question, as all lived up to, or exceeded our expectations. The staff was very friendly and helpful. The breakfast was excellent. Access to I 75 was quick and easy. The room was spacious, comfortable and very clean.

    4
    « Great Neighbourhood »

    Easy to find just off the interstate, this Best Western is close to plenty of restaurant choices. Great pool to do laps in or relax in the hot tub after a day of driving. Good breakfast to start the day off right.

    5
    « Great location! »

    Friendly, professional front staff! Great breakfast with pleasant staff actively monitoring to keep serving plates full and the area clean! We've stayed here a few times and have always been happy with our room. Cleaning staff is also very pleasant and helpful.

  • 3
    « Fl trip »

    We have stayed here for the last 4-5 years,mainly for the cost and an indoor pool. Recent improvements to TV , cable and Internet has enhanced the units affordability. It remains an older unit,but OK. Fridge did not work.

    4
    « On our road trip to Florida »

    We stayed here just for the night as a drive thru to get a good night sleep before we continue on our way to Florida. This hotel has friendly staff and very helpful and concern for the comfort of their guest. I found it clean and comfortable. Would recommend and if other opportunity comes I'm on this route would definitely stay here again without a doubt. They also have free breakfast, parking and Wi-Fi

    5
    « Good stop over option. Decent room, good breakfast »

    We stayed here on our way to Atlanta and liked the service, room and facilities. It is very conveniently located off 75 which saved us time getting on / off for driving further. The breakfast had good options. Rate was quite reasonable.

    5
    « Good Value »

    I stayed here with my husband while driving South. I made the reservation at Hotels.com and paid $55 - definitely worth the price. There were a few inconveniences - indoor pool closed for repair (not really a big deal), no bottled water in the vending machines (and lost money in the process), and the breakfast so just fair (used to the breakfast at Country Inn and Suites, which is fantastic). Certainly would stay here again.

    5
    « Very good stay »

    We stopped here on the way south. Very friendly front desk staff. Clean hallways, clean room. Very comfortable bed, good shower. Good TV with all HD channels. Nice selection at breakfast. Best of all I used one of Trip Advisor's booking partners and saved twenty dollars.

    2
    « Mostly Clean but disappointed »

    The rooms were recently renovated such as paint and bedding, but not the furniture. The rooms were lacking a comfortable feel. The breakfast was good as well as the housekeeping. The hallways and carpet looked dingy and dirty. There aren't any room upgrades available. the property owner made all of the rooms real basic, so don't expect anything extra with Best Western Reward status.

    5
    « RichmomdKy »

    Nice remodel motel easy getting on and off the interstate. places to eat thinks to see not far, near by. Clean room friendly staff. I would recommend this motel and will be staying there on my next trip

    5
    « Great stop! »

    We normally try to stay at a Best Western when travelling on the I-75 whether it is North or South. We found this hotel in the Kentucky booklet at the welcome centre. We were surprised at all that it offered. Exercise room, free Wi-fi, fridge, coffee maker and microwave. The beds were extremely comfortable, one of the best sleeps I had on the road. The morning hot breakfast that was included in the price was well worth the stay. Our check-in was quick and flawless thanks to Matthew Vaughn who greeted us upon arrival.

    5
    « Vacation »

    Awesome motel rooms were nice and the motel people were very accommodating. Concerned for my well being. The pool was nice and their hot tub comfortable as well. Only stayed one night but very nice. The breakfast was good as well. I would definitely stay there again and would recommend to others.

    5
    « Quick stop that was great »

    The weather turned nasty and we decided to stop so I called the hotel while on the road, the front desk gentleman was very friendly and assured us of a room when I asked about making a reservation. We arrived and the same man, helped us. He was friendly and seemed happy to help. The room was clean, smelled good and looked fresh. We have stayed at Best Westerns before and have had good luck.

  • 3
    « Comfortable bed, but needs to be cleaner »

    Although the bed was comfortable and the shower head was strong, I would not recommend the hotel due to lack of cleaniness. It looked like it had not been vacuumed in a while, and housekeeping did not clean my room during my visit.

    4
    « A Good Value in Richmond, KY »

    Check in was fast and the guys at the desk were cheerful and friendly. The hotel is very handy to I-75 and there is about every restaurant imaginable just across the freeway. The hotel and room were very clean, but our room at the far end of the building had a slightly stale musty smell. The hotel wi-fi was fast and was easy to use. The heating system was fairly quiet and the temperature was stable all night. The hotel has a very large indoor pool area with a big pool and a small hot tub. The water temperature was good in both and the pool was very clean. There is a good-sized breakfast area that was well-stocked with a good selection of items.

    5
    « Great place to stay »

    We moved our son to Richmond for his job and stayed here overnight. We were looking for some place that was not to expensive and Best Western fit the bill. I am glad we choose this hotel. The room was clean and roomy. The bed was very comfortable. We spent some time in the pool and our side of the water being a little on the cold side it was great. A very large and well maintained pool area along with a nice hot tub. The hot breakfast in the morning was also good. The staff was very helpful. We will stay here next time we are in town.

    3
    « small bathroom »

    Clean hotel with very small bathrooms and shower heads that hit the wall instead of you...shower head too high to redirect. Older hotel that could use some sprucing up. The front desk checking in was excellent & recognized my platinum membership (no extras offered), checking out was also good, but front desk needs to wear name tags. Breakfast was hot but hostess was not friendly.

    4
    « Good Stay for reasonable price »

    Things were clean, everything worked, place was nice, staff friendly. We did enjoy the breakfast; and it looked like the entire Tennessee Titans team did too - they must have been on their way to an out of state game.

    4
    « This a good hotel with a large pool and very convenient to the highway »

    We have stayed here before and the benefit is the huge pool and spa although this time the pool seemed cooler than an heat pool should be and they actually increased the heat because of my comment. The breakfast is more than you could want as they have everything and it is more like a cafeteria. Hotel is clean and the staff is friendly.

    4
    « Clean, comfortable, good value »

    The room was clean and quiet. The bed was very comfortable. This is an older property but a very nice hotel. The staff was very nice. We stayed in room 107 facing the grass area and interstate but you could not hear traffic-noise in the room.

    3
    « Nice Motel »

    We ended up staying here after visiting three other motels that had no rooms available. At first the room was great but that turned south within a few hours. I took a very quick shower because the shower-head had a leak and the leak hit me directly in the face. When I went to settle down and relax, I noticed a lot of tiny ants crawling all over the table which my suitcase was sitting on. I moved my suitcase off the table and we started killing them, but more kept showing up. I did find ants crawling on the carpet. I called down to the office to report it and ask for bug killer but all they had was the cleaner they use. I went down and was handed a bottle of a vinegar & water solution and an almost empty bottle of boric acid. The clerk said that probably someone spilled something sweet. Between the two we did get the ants under control but it was not a restful night of sleep. The clerk was very nice and apologetic for the trouble. He did say that he would give us a discount. The hot breakfast was decent. They offer spongy rounds of scrambled eggs and sausage patties. We inquired in bacon and was told it was discontinued a few months ago. The room is large but one area of tables is tight and too close together. They have locally made donuts that are delicious but extremely sweet. Uncertain if we will stay there again, the ants kinda ruined our stay. Be forewarned, they do not accept cash at check-in. Never heard of someone turning down cash.

    5
    « Excellent stay, highly recommended by a seasoned traveler »

    GM Matt and the rest of the crew really made my 5 week stay enjoyable. The hotel is newly remodeled with Serta beds, nice size fridge and microwave. The breakfast is delicious with many options from eggs to waffles. Since I was working nights and sleeping days, the housekeeping staff was very accommodating by leaving me fresh towels and coffee on my door handle when I needed them. Nice, large indoor pool and hot tub. Will definitely stay here again when I'm back in the area.

    4
    « Overall decent visit »

    We stopped here for one night on our way to Florida. We had a bedroom with two queen beds. The room met our needs. It would have been nice to have a few extra blankets or heavier duvets, however, it was not a huge deal. The beds were good, room was clean, bathroom was decent. It had an indoor pool which worked great for the kids. The pool area could use some updating (ie, the pool floor seemed a bit old/dirty) however, did not affect the kids swim, etc. The breakfast was plentiful. All food was really good along with the donuts (lol). The pancakes were rubbery, but overall cant complain. We would stay here again.

  • 4
    « A very nice hotel »

    We had acquired enough points for a free night. I was not aware of this and the very nice person at the desk pointed this out. A very nice surprise. The hotel was clean, well decorated and comfortable. The staff was excellent and the breakfast, while pretty much the usual hotel breakfast, was well presented with lots of options and fresh ingredients.

    3
    « Great overnight stay »

    We booked a room the night of the Auburn / KY football game in Lexington. On the drive up we stopped to see if we could get our room keys even if we could not check in yet. The front desk person Cindy was very accommodating and we were able to get our keys and leave a bag in our room. After all of the feedback on here I specifically asked for a room in a quiet part of the hotel. We were assigned room 127. We arrived back to the hotel late that evening. We always travel with a Homedics sound machine - so I turned the rain on very loud and it blocked any noise that there might have been outside of our room. Our bathroom - although pretty small - did NOT have mold like other reviews mentioned. Everything was clean and in working order (bed, refrigerator, TV, microwave, etc.) We did not take advantage of the breakfast that was included, the fitness center or the pool due to only being there one night. We asked for a late check out - they gave us until noon and were again very accommodating. My only feedback - is the tub drains very slowly after someone takes a bath. We did not have an issue during a shower the water drained quickly.

    4
    « Nice Hotel »

    I stayed here, no reservation prior to arrival. I arrived around 9 pm, the receptionist was really nice. The room was really nice, I thought it was a little pricey, but overall it was a really nice stay!

    2
    « housekeeping was terrible »

    I stayed here 2 separate weeks for work. The first week my TV didn't work despite having a new cable box installed that day. I know this because they were still working in my room after I was checked in. I left and came back later to discover a nonworking TV. I was there for 3 nights that week and the room wasn't cleaned 1 of the 3 nights. The second week I was there for 4 nights and the housekeeper failed to clean my room 2 of the 4 nights. They never ran a vacuum in the room and it really needed it. I wouldn't stay here again on a dare.

    5
    « Kentucky Guild of Artists and Craftsmen Fall Fair »

    Hotel was recently updated inside and out. Clean, comfortable, nice breakfast, quiet and a very nice place to stay. Close to Berea, KY where the KGAC Fall Fair is held at Indian Fort Theatre. Easy access right off I-75 and great shopping and dining at that same exit.

    2
    « Noisy door, bugs, queen beds? Yeah right. »

    I decided to give the Best Western in Richmond a try after finding the Red Roof Inn to be booked solid the days I needed a room. The first stay was fine. The room was clean and that's really all I needed. The second and third stay I had ants in my bathroom. I just let it slide because I really hate complaining. Even though the ants eventually made it into the bedroom. The fourth stay was a nightmare. A nightmare which I have found after talking to Expedia the staff doesn't care about. I was placed in a room right next to a door that was poorly maintained so it was LOUD anytime anyone touched it. It woke me up over and over again. I was at this hotel to sleep and guess what I couldn't do? SLEEP. What was I told in the morning? "You booked through Expedia, we can't do anything". Yeah, okay well back to the Red Roof Inn I go where they actually care about their customer's quality of sleep. The wifi was horrible as well. I could only use it while standing IN the bathtub. Overall I don't feel I was treated right. I wasn't even given an apology for any of my issues. An apology is FREE you know. The front desk lady was just too eager to get to the dude behind me to apologize or even say "have a nice day". Lovely. I will not be returning to this or any Best Western. I will absolutely stick with Red Roof Inn. They have better quality staff and rooms. Thanks for your lack of help staff at the Richmond Best Western. I am a frequent traveler and I'll spend my money elsewhere.

    4
    « Welcoming Visit »

    Our visit was short but definitely recommend staying at this hotel again! We called while on the road and received excellent help on the phone. Upon arrival, the front desk help was courteous and efficient. Our room was great, clean and comfortable. Breakfast was your normal fair, but everything was stocked and fresh. Checkout was painless and my receipt was in my in-box, as well as in "in-hand" paper copy. Thanks Best Western!

    5
    « Great place to stay »

    We were pleased with the room. It was clean, comfortable, had all the amenities we needed for a short trip. The front desk staff was very nice, helpful. The location is good, near the interstate but not right next to the road, so quieter than you would expect.

    1
    « Not the "Best" in the area »

    Too bad, such a great location to be so poorly run. The hotel is run down, yet the occupancy level is high due to the location. I know they can do better than this. Just takes a little money and direction to get this hotel up to standards. Breakfast area is in desperate need as well.

    4
    « Comfortable and quiet. »

    This is a typical Best Western-comfortable bedding, safe and quiet. Our room was clean, but amenities were sparse. Example, had to ask for more coffee for the room, no Kleenex box-holder was empty. No information in the room for tourists. Breakfast was usual fare, nothing special.

  • 5
    « Arrived later in the day, Everything was as good as expected. Great Breakfast. »

    Made reservation ahead of trip, our first time staying at this location so didn't know what to expect. NO disappointments, room very well kept, and everything needed was there. Breakfast was a deluxe cont. type but had many extras and was delicious. We will stay here again.

 

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·Desde la carretera interestatal 75: tome la salida 87 este en dirección a la ciudad. El Best Western® Richmond Hotel estará situado junto a la salida.