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SureStay Plus Hotel by Best Western Seven Oaks, Regina

777 Albert Street, S4R 2P6, Regina, Canada - Ver en un mapa
SureStay Plus Hotel by Best Western Seven Oaks - Vista exterior El SureStay Plus Hotel by Best Western Seven Oaks se encuentra en el centro de Regina. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

En un lugar en el que la ubicación lo es realmente todo, este fantástico hotel de Regina está situado a poca distancia en auto o a pie de numerosas atracciones de la zona. El SureStay Plus Hotel by Best Western Seven Oaks ofrece unas amplias e impolutas habitaciones a un precio muy asequible. Los hoteles de Regina, Saskatchewan, son tan variados como podemos serlo las personas, pero en este caso nunca ha sido tan fácil escoger el lugar de alojamiento idóneo. Nuestro hotel ofrece una fantástica ubicación que nos convierte en el único establecimiento hotelero al norte de la ciudad. Otros hoteles de Regina no ofrecen esta clase de servicios. Nuestros huéspedes podrán disfrutar de unas habitaciones que aún no tienen parangón en Regina. Los partidos de los Riders, Farm Progress, Western Canadian Agribition y Country Thunder® son solo algunas de las atracciones locales de obligada visita en la zona. Durante su viaje de negocios también podrá disponer de todo lo que pueda necesitar. Los empleados del sector petrolífero, Potash Companies, Saskpower y la compañía de ferrocarril Canadian Pacific Railway son huéspedes habituales de este hotel de Regina. El recinto Co-Operators Centre, con sus seis pistas de hockey, está situado a solamente 3,6 kilómetros del SureStay Plus Hotel by Best Western Seven Oaks, siendo además nuestro hotel uno de los establecimientos asociados a este centro deportivo. El estadio Mosiac se encuentra a solamente 2,2 kilómetros de distancia. ¿Qué aventuras le aguardan durante su viaje?Nuestro hotel está situado a solamente cinco minutos en auto del centro de la ciudad y ofrece a los huéspedes unas fantásticas tarifas de larga duración durante su estancia. Con un tobogán acuático de 3 plantas y 73 metros de recorrido, el SureStay Plus Hotel by Best Western Seven Oaks le ofrece la mejor opción de alojamiento para sus estancias en familia en Regina. Disfrute de todo lo que este hotel que admite mascotas de Regina tiene que ofrecer. El estacionamiento gratuito y el acceso gratuito a Internet Wi-Fi es lo que hace que nuestros huéspedes vuelvan una y otra vez. El SureStay Plus Hotel by Best Western Seven Oaks cuenta con el único Ricky's All Day Grill Restaurant and Lounge de Regina, situado en nuestro vestíbulo a la misma salida de las habitaciones, y que ofrece el espacio idóneo para disfrutar de una amena conversación o un aperitivo por la noche. Reserve sus próximas vacaciones en el SureStay Plus Hotel by Best Western Seven Oaks y disfrute de una gran variedad de lujosos servicios a unas tarifas muy asequibles.

SureStay Plus

Hotel by Best Western Seven Oaks

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Salones / Bares
    Salones / Bares
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Personal multilingüe
    Personal multilingüe
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 93 huéspedes
NOTA EMITIDA
Excelente
32
Muy bueno
21
Normal
10
Malo
13
Pésimo
17
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
12
De negocios De negocios
7
En familia En familia
50
En pareja En pareja
7
En solitario En solitario
3
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Wonderful Stay at the Surestay!"

5
User 03/09/2020

I stayed at the sure stay this past weekend and all I must say is WOW! When I first got there front desk was super friendly and informed us right away of all the changes they had to make due to restrictions set by the SHA. The pool has changed drastically since my last stay here. During the time they had closed the pool area they had done some renovations including painting and giving the area a more colourful vibe. Looks amazing! And on top of that the pool staff are very friendly and always on top of cleaning tables, chairs and railings to insure that everything is disinfected due to covid precautions. Yes we were a bit upset to find that Ricky's was closed due to restrictions as well (definitely not the hotels fault!) but they are doing their best to accommodate and give out little breakfast baggies so you atleast get something to eat before going about your day! They really are doing the best they can in such a tough time. I really appreciated everything they did for us and felt very safe visiting a hotel in the middle of a pandemic. Definitely will stay again!

David Thompson, Guest Services / Front Office at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for the review. Very happy to hear that you liked the work we did in the pool area. Restaurant hopefully we can have open in the near future. The staff does work very hard at keeping things clean and sanitized for everyone. Till next time, Thank you.

"Excellent"

5
User 03/09/2020

Wonderful stay again, this is the only Hotel my grandkids will stay love the pool and slide and they always have to have pizza. The employees are great they always go out of their way to make sure are stay is prefect. We definitely will stay here again, and will recommend this hotel to everyone.

David Thompson, Guest Services / Front Office at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
So glad your family enjoys their time with us. See you again soon I hope.

"It's a whole new place"

5
Foryourinfo123, Regina, Canada 03/09/2020

During my recent stay over the past weekend I decided to spend some time in the pool and was shocked to see how nice the pool looked with new colours and to see that the staff were on top of making sure they everything was clean i saw them sanitizing tables, chairs, and all the railings multiple time through out my few hours in there really impressed with it all

David Thompson, Guest Services / Front Office at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much. We did have time to do some work over the last few months and the staff is keeping things on the go. Hope to see you again sometime.

"Would not stay here again"

2
User 14/08/2020

Carpets were still wet from (hopefully) steam cleaning, ran out of toilet paper (really??) and advertised “breakfast” was an apple and granola bar. Hotel is long overdue for a renovation. Very disappointing.

David Thompson, Guest Services / Front Office at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. COVID has affected the way some things are done, such as breakfast and the way rooms are stocked.

"Safety"

1
Aimy G, Fort McMurray, Canada 07/08/2020

I suggest looking into better locks placed between adjoining rooms. We had an intoxicated person try and come into our room three times, while our kids were asleep. We physically had to push the door back to stop him and yelled stop. Yes, the doors were locked and even blocked.

David Thompson, Guest Services / Front Office at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Our apologies to you. We were very dismayed to hear of this happening. I know you did not stop by the desk the next morning but you may have noticed that there was no charge on your credit card for your stay. Thank you for taking the time to leave a review.

"Updates and colourful!"

5
User 21/07/2020

We stayed for there opening day after this crazy pandemic, the Reno's they have completed are amazing, can't wait to return for another fun family weekend! 7 oaks has always been our home away from home when we need to get out of the house on rain days.

David Thompson, General Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for coming back, it has been a long road through the pandemic for everyone. See you again soon.

"Not recommended"

1
User 10/07/2020

hotel is not the same as was shown on the pic. I will not stay here again. Pic shows very nice and updated condition. But when I entered everything was old and need refurbishment. For the price close to 100$ it's not that worth

David Thompson, General Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
I am sorry to hear that was your impression. We have actually been doing a lot of work in our pool area which we hope to re-open next week. You wouldn't have seen that part as it has been closed since the beginning of the pandemic. Thank you for your comments.

"Staycation"

5
User 16/03/2020

Once again, my daughter,my best friend and I booked a room for a girls night. And as always, we had a fantastic time. We book poolside, as we looove the pool, waterslide and hot tub in this hotel. They also have brand new poolside menus which we took full advantage of. We will definitely be coming back, as it's our favorite hotel. Great staff and great restaurant too.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are so happy that you enjoyed your stay with us. looking forward to seeing you again.

"Great stay"

5
User 16/03/2020

Great staff great rooms great restaurant. Staff were accommodating and friendly. Food was delicious and servers were friendly. Offered a new pool sure menu that was awesome and you didn't have to make the kids leave the pool!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you, we are glad you enjoyed your stay with us. Hope to see you again soon.

"Awesome service"

5
User 14/03/2020

Had a great stay. Kids played in retro video game room, in the pool, and on the waterslide! Very close to downtown Regina. The restaurant, Ricky's, was also perfect. Polite staff, always quick to smile and lend a helping hand. Thanks Surestay

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
So very happy to hear you enjoyed yourselves. Looking forward to seeing you again sometime.

"Hotel needs extensive repairs & cleaning! "

1
mittenslc, Regina, Canada 08/03/2020

Hotel staff where pleasant & did discount our room rate, but finding mouse droppings is terrible! Water slide is full of rust & sharp rusty metal. Time to close the hotel & make the much needed repairs & clean the place up.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Rooms are cleaned regularly after each stay and check out, the old mouse droppings found under the box spring platform is a deep cleaning program that will be addressed. We will make further efforts to resolve the other items. Thank you

"Front Desk Staff "

2
H5603CEjenr, Crowsnest Pass, Canada 27/02/2020

Stayed here for the first and last time. Lady at front desk was very rude and snotty when we checked in. After travelling all day she did not acknowledge me when we went to check in. She was just sitting in the office. Then when she did come I asked about if the pool was open past 10. I was told “no, they have already worked for 8 hours and want to go home”. Not friendly at all. Also when she was asked if a local pizza place should be answering their phones at this time she said “Well yes...unless they are closed!” Not helpful or polite at all! However when we did get into for pool the 20 minutes we had there the pool staff was super nice and friendly.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for letting us know of your experience. We will work on some training issues.

"Very bad pool area"

2
User 18/02/2020

The pool was in bad shape. Very gross water, and really dark pool room. Other guests (teenagers) were not behaving appropriate. Jumping into the water a foot away from us and cutting in front of the line etc. The rooms were ok.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for your comments. I am sorry to hear of the way other guests were acting in the pool area.

"Not worth the $$"

1
User 17/02/2020

First off the room itself is not terrible so if you're going just for a bed you're fine. However if you're going for the pool area as we did you will be disappointed. You can clearly tell the pool has not seen any of the cash flow from the hotel for repairs or maintenance. How it would even pass an inspection is beyond me. Everything is almost rusted through, floors peeling and slide seriously outdated. You walk out feeling like you would need a Tetanus shot. Would never stay here again and would highly recommend not choosing this hotel for a fun pool experience.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments, we have been looking into renovation costs to start doing some work in that area.

"Great kid friendly hotel"

4
Shannondawnmarie123, Portage la Prairie, Canada 31/01/2020

Great family hotel. We got rooms that connected and there was a balcony outside the door so you could put the kids to bed and have a place to sit and visit. Great setup. The beds werent very comfortable. May have just been the ones we had. The pool is warm and the kids had a blast. I would go back. Not very modern for decor and colors but great for families. A real breakfast is included!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We are glad you enjoyed your stay. Hope to see you again soon.

"Hockey team stay"

4
wns141, Saskatchewan 29/01/2020

This was a great hotel for a team. Hotel seems to be in a state of renovation. The main floor seems to be redone but the rest is dated but Reno's take time. However, the rooms were clean, the beds were comfy, and the price was right. The kids loved the pool and the arcade room. Perfect stay for a team and the price was right.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for your comments. We are glad you enjoyed your stay and hope to see you again soon.

"Great sporting team stay"

4
A1462WQlees, Yellowknife, Canada 28/01/2020

Rooms were average. Service was great. Kids really enjoy the open pool area and games room. We requested a banquet room with food service for our traveling hockey team. The hotel restaurant provided pasta/salad for the team lunch and It went perfect.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
So very glad you enjoyed your stay, hope to see you again soon.

"Awesome stay"

5
Kelli M, Lafleche, Saskatchewan 25/01/2020

Awesome pool, kids loved the water slides, the breakfast was very good, everything was great. There is a bar, a restaurant, an arcade and a pool... So many things in one place it made it very enjoyable for everyone

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Kelli, we are so happy you enjoyed your stay. Hope to see you again soon.

"Seven Oaks"

5
andreadylan2020, Regina, Canada 06/01/2020

We have been staying at this hotel for years and consider it the best place to stay in Regina. The pool and slide are great for family and the restaurant and bar are always a good time . Thank you for the all fun.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for your comments. Looking forward to seeing you again.

"Not great but good for a night"

3
kristenkyle2020, Regina, Canada 02/01/2020

Needs upgrades to the water slide .. some potential injuries could be resulted in the near future.. putting a mat over the rusted spots is not an improvement Needs more security especially with kids knocking on doors all night Food was acceptable not outstanding but acceptable

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. As you may have noticed we have started to work on the pool area. With it being such a large area it will take time to address everything, but we have started and will continue.

"Family Christmas"

3
User 23/12/2019

Was mediocre facility, with lack of enforcement of rules when it came to the waterslide, but quick to make sure everyone, even if not swimming, had wrist bands while kids were going down on top of one another on the waterslide, and almost drown my son in the process

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for making us aware of your concerns.

"OK experience"

4
hunter32, Regina, Canada 16/11/2019

There were three of us in a room and it was very clean with no complaints. Was quite a long walk to and from the front door but no problems. The pool area seemed like it would be very good for families and many seemed to be enjoying themselves. I probably would not stay again (unless I bring grandkids) but for families I think it would be perfect. The breakfast at the attached restaurant was good but not a lot to choose from. All in all it was an alright experience with no complaints.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments, all are appreciated.

"Great staff, great service, great breakfast, TERRIBLE pool and waterslide maintenance!"

1
933codyh, Emerald Park, Canada 16/11/2019

This hotel would have gotten a high rating from me if it weren't for the terrible upkeep and safety hazards of the pool and waterslide area. Staff has always been great, complimentary breakfast is great, rooms are nice but the pool is UNSAFE. We visit this hotel as a family to get away to swim and waterslide, this hotel has the potential to be amazing. It has a baby/toddler pool, big hot tub, great waterslide, big pool area with deep end, large poolside seating area with poolside room service but I can no longer ignore the poor conditions and safety hazards exposed in this area. Broken buoy with sharp edges in the pool, cloudy water in all pools, rusted handrails with sharp edges on stairs of waterslide, floor cracked in 2 places and lifting on the top level by entrance of waterslide. All of which could easily cause injury. Photos better explain what I mean.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for bringing this to our attention. We have just recently started to make some changes in our pool area. This will take time as is it is a large area to work with so please be patient.Hope to see you in a few months and hopefully you will see a difference.

"Deteriorating"

3
denisel348, Yorkton, Saskatchewan 14/11/2019

We have stayed at this hotel for many years. It is very much deteriorating. The pool/pool area needs refinishing. The bathtub Dinah is worn off completely. Coffee maker very inconvenient under the tv. Carpet in hallways are filthy. Vending machines did not work properly and were very low stocked.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We have just started working on the pool area, this will be a long process so bear with us please.

"Over All"

4
User 08/11/2019

Other than some communication mishaps at check-in everything else was spot on!! Room was very clean and well stocked with coffee, cups, glasses, etc... Customer service was speedy and professional when I was not able to hook up with internet.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for comments, very much appreciated.

"Convenient location, clean rooms"

3
AlbertaChristiegirl, Calgary, Canada 03/11/2019

My husband & I stayed here 3 nights while attending the Heritage Classic hockey game (Thurs, Fri, Sat) in October, 2019. The hotel is conveniently located on Albert Street, about a 25 minute walk to downtown and to Mosaic Stadium. There are lots of restaurants nearby, Tim Hortons and shopping options. When I called the week prior to confirm my reservation, I was told because I had booked the hotel on Expedia I couldn't change my room from a pool facing to an outside facing. Front desk staff could use a bit more training (but they were friendly) as when we checked in we were given our breakfast vouchers but were not advised we had to return each day (after noon) to get the next days vouchers. The people checking in next to us were offered wrist bands to use the pool but we were not. We had to ask about the video game room & found out it's $10.00 pp ph for unlimited games. Our room was clean and comfortable but we missed having a safe to store our belongs while we were away. Decent toiletries were provided (including conditioner) and the linens were soft. Good size mini fridge to store our cold drinks as well. Oddly, the television remote control didn't have a guide so we couldn't find out what channels were showing the sports and news we wanted to watch. My only complaint was the temperature of the room - I set the fan/air conditioner to 16 celcius but I don't think it got cooler than 22 degrees. It was very uncomfortable for sleeping. As we were facing the pool, we didn't even have a window to open for fresh air. I wonder if all the rooms facing the pool are extra warm, because of the large pool/Jacuzzi area they face. We didn't like not being able to see outside either. There is a notice that any guests must leave the hotel by 11:00 pm and we weren't disturbed by any noise at all overnight. If we weren't so warm I'm sure we would have slept very well as the bed and linens were comfortable. Breakfast was at the attached Ricky's Restaurant which was very convenient. There is also a pub and "off sales" liquor store (we didn't use). Lots of families arrived on Saturday to use the pool facilities & it looked like alot of fun was being had by those using the water slide and pools.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for letting us know how we did over a very busy time in our city. We welcome all feedback so we may make ourselves better for everyone. Hope to see you again.

"Close to Mosaic Stadium, friendly staff"

4
acpyrus, Calgary, Canada 28/10/2019

Our family of four stayed here over Heritage Classic weekend. It's an older hotel and could definitely use freshening up since you can still smell cigarette smoke from the old carpets and walls. But the positives outweigh the negatives IMO. The bedding was really comfortable and warm. The room was clean and included a microwave! All four of us were given breakfast vouchers at Ricky's on the main floor - food and service was great! Please remember to tip your servers even if you have vouchers. The pub was open late night with the friendliest bartender - she could've shut down early, but chose to stay open quite a bit later for the late night stragglers. The pool and waterslide area is a great and large area. The hot tub was almost too hot, but really felt great. No showers in here though, and the washroom was a little dank. There is also an arcade room that costs $10 per hour. We ordered from 241 Pizza for post midnight snacks through Skip the Dishes, and they were delivered no problem. Overall, we enjoyed our stay here.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are all glad that you enjoyed your stay with us. She is a wonderful waitress over in the pub.

"Not clean and in need of repairs"

2
User 20/10/2019

The hotel was in need of repairs in a lot of areas. Our window didn't even close and no one fixed it. The carpets in the main and pool area were quite dirty and the hotel has a musty smell. Most of the staff were friendly.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for making me aware of this.

"family"

5
msandbeck, Grande Prairie, Canada 29/09/2019

carpet seemed out of date very helpfull staff good access to resturant excellant washrooms bed was good clean rooms good location for my purpose good location for other sources resturant staff very professional

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for your comments.

"Definitely recommend"

5
Momma3338, Saskatoon, Canada 17/09/2019

Very comfortable room. Very clean. Beds were comfortable. Didnt use the pool myself but was being used by lots of people. It looked very inviting. Large waterslide. Separate swimming area. Hot tub. Paddling pool area for the little ones. Great exercise gym room for my needs. Complimentary breakfast in the restaurant was delicious. Very friendly staff and great service in the restaurant.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you so very much for the review.

"Good place with great breakfast!"

4
alexandrahaskell, Williston, North Dakota 15/09/2019

The hotel is a nice place overall! I got a crabby woman at check-in, but who knows? She could have just been having an off day. I am a huge fan of a hotel with a real restaurant breakfast offered and this place has it! The food was great, even though the service was super slow. But, it was clear they were understaffed when I was there. As a Best Western loyal, I would certainly stay here again!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Sorry to hear about your check in experience. I am happy though that you like the way we do our complimentary breakfast.

"Wow..."

5
User 13/09/2019

I would never advise anyone to stay here! The beams for the waterslide are weak and you can literally see them give when people are on the slide. I overheard a staff member mention the insect and rodent problems with the restaurant there. I would highly recommend some surprise visits from OH&S and anyone else who can do something to prevent any accidents!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments.

"NEVER BOOK WITH SURESTAY REGINA"

1
User 29/08/2019

I've been on vacation (FINALLY) with my family. We booked an Airbnb in Alberta that was amazing for 2 nights and 2 nights at the SureStay Plus By Best Western Regina on our way back to Winnipeg for my daughters 7th birthday. This room was booked through expedia.ca with our credit card. When we arrived this evening at 7pm to celebrate and go for a swim, we were told that we couldn't check in as we didn't have the card on us even though it was already prebooked through expedia. Here's where it gets worse. While attempting to figure out how to rectify the situation, and my daughter having a melt down because she thought we'd be “homeless”, ( we had ample cash, debit and electronic wallet) the owners son not only laughed and snickered at the situation, when asked how to contact management had a business card thrown at us and was told to “do whatever”. Normally, I would have, but my family was present. So while my girls melted down, we ended up booking at The Sheraton Regina who were more than accommodating. Please share far and wide.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
At the time of your reservation with Expedia you would have been given our properties information which clearly shows that a government photo ID, and a credit card, are both needed upon checking in. It is unfortunate that your incident at the front desk happened, could have been avoided by following the Expedia information so that a worry free check in could have occurred. During my phone conversation with you that night, by your own admission to me in, you said things to the front desk agent that you said “you wish you didn't say.” My apologies for your unsatisfactory event at my hotel, and given different circumstances I am confident that you would have had an enjoyable stay at The Seven Oaks. l Best Regards, Glenn Weir General Manager | SureStay®Plus Hotel by Best Western Seven Oaks 777 Albert St. - Regina, SK - S4R 2P6

"Good family spot"

5
User 18/08/2019

Friendly staff, clean quiet rooms. Large indoor pool,hot tub and waterslide. Betting room, VLT's, nice bar as well. Would definitely recommend for families. The attached Ricky's restaurant offers room service, but are very slow, however there other good restaurants close by. Not sure about walk in rates, but we got an excellent rate through Trivago. Overall a great experience

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Debra, thank you very much. Hope to see you again sometime.

"Weekend getaway"

5
tocoldforcomfort, yorkton,sk 12/08/2019

Arrived early and rooms were ready so they let us check in. The staff were very accommodating. We had adjoining rooms. The rooms were clean and well maintained. Breakfast was included at Ricky's restaurant, service was excellent. Our overall experience was excellent and would highly recommend Hotel

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you. We are very glad you enjoyed your stay with us. Hope to see you again soon.

"Great Stay"

4
amberdf2018, Saskatoon, Canada 10/08/2019

Stayed during the Garth concert. Complimentary breakfast was much appreciated. Ricki's Grill was busy but the service and food were really good. Bed was very comfortable. Rooms were neat and tidy. Check in and check out were prompt even though it was very busy. Definitely appreciated that. Adequate parking. Only minutes away from Mosaic which was awesome.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much. We are very happy you enjoyed your stay with us.

"Family staycation"

3
welovetotravellll, Regina, Canada 03/08/2019

We've loved this place for a few years now. The one thing this place needs is updating The slide is old and rusty & the paint in the whole pool area needs a refresh!!! Like that there is a lot of sitting space to visit in the pool area.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We are trying to get some projects on the go to refresh the pool area.

"The kids loved the pool"

4
Grant K, Stouffville 31/07/2019

The pol was lots of fun. The price point is average but the rooms were nice and comfy. We had a decent breakfast in the morning. We should have gotten one of the rooms that look out and have access to the pool area.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for the comments. The pool access rooms can be quite convenient.

"Good stay."

4
Trail44469481771, Saskatchewan, Canada 26/07/2019

Location of this hotel is very good, near many amenities. It is an older hotel, but has been updated. The rooms are a bit smaller than newer hotels, but still comfortable and clean. Despite being a pet friendly hotel, there was no pet odour in the room.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for your comments, hope to see you again soon.

"HUGE disappointment."

2
User 21/07/2019

Pool is no longer like the dated pics. Chose this for a relaxing hot tub after a long drive. NOT. Paint chipping, no showers visible ICK. No towels visible.attendant MIA. Poor lighting. No signage. Room meh, tiny bathroom. Thermostat ineffective. Positives, grill ok, front desk service superb, good bed..

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Barb, thank you for your comments.

"Excellent Value For Service and Price"

4
Kathlene M, Calgary, Alberta, Canada 19/07/2019

This is an older property, probably why it is designated a SureStay under the BW Banner. Clean and functional rooms. Huge pool and play area is a bonus if you have kids. A breakfast served at the attached Ricky's Restaurant is included (certain items only) but a nice touch for fresh coffee and a true hot breakfast. Staff are very pleasant and helpful with whatever you might need. Only wish - more electrical outlets in the room - good thing I travel with an extension cord!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Kathlene, thank you for your comments. These days more outlets can most certainly be required, i don't travel very much myself but thanks for the tip about having your own extension cord. Maybe my kids could plug in all their devices then and I could still plug in just my phone.

"Needing upgrade"

2
charlenestarr, Saskatoon, Canada 15/07/2019

The beds were comfortable, and the free breakfast was decent. The internet was good. There seems to be no working ac in the hotel, I set my thermostat to the lowest and it never got any cooler. On a 30 plus day this made for a very hot night and a poor sleep. The rooms also smelled very musty. It was not pleasant. The pool would have been great if it wasn't so worn down. This place is old and in need of an upgrade. Checkout staff did not ask how the stay was.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for letting us know.We will have maintenance look into the no AC in your room.

"Recent family/business trip"

2
cdnsun, Alberta 15/07/2019

Upon arrival, you'll notice that the hotel is very old and in a run down part of the city. The nearest 7-11 or store is 10 blocks away. Although the front desk staff were friendly and courteous, thats where it ends. We were on the first floor and when we walked into the hallway we were hit with the smell of diesel fumes and old cigarette smoke. The hotel is in major need of refurbishment. Dont use the washing machines, they barely work. The dryer does not vent outside, it vents into the laundry room. It's like a sauna in there. You get a breakfast voucher for Ricky's restaurant. The voucher allows $4.00 off the menu or you can choose from three free breakfast options. Don't expect great service at breakfast, they are woefully understaffed. Overall, I would not stay there again.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for letting us know your concerns.

"Protect your belongings"

1
User 13/07/2019

I let housekeeping in and had everything locked up except for the makeup I was using at the time. I rested it on the desk and walked out on the balcony to get out of her way to vacuum for literally 1 min. Came back in and she was surprisingly gone,so was my $200 worth of make up. Hotel cant do anything b/c I cant prove it. Manager said he "Hopes I find it in my luggage." Unfortunately it wasnt in my luggage b/c his staff has it. Hotel is also not in the best neighborhood, I also stopped someone lurking into my car. They ran away when I shouted at them. Parking lot has history of car break ins

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. All are appreciated and recognized

"Good stay for the football game."

4
Rod M, Lake Country, Canada 09/07/2019

We chose this as it is a Best Western brand hotel. Everything was fine. The room was nice, the staff were excellent. The proxcimity to Mosaic field was great. If I ever go back to see a Riders game, this is where I will stay.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much, Hope you bring good luck for the team if you are back in town.

"Average Room"

3
Cmlingel, Bremerton, Washington 05/07/2019

Signage was hard to see as we were looking for Best Western signage. Luckily GPS is on the ball! Rooms were laid out strangely and very small bathroom. Close to town but not walking distance. Swimming area was very popular and has indoor slide. Breakfast was voucher for on-site restaurant and food was good.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. Yes we have changed our sign to the SureStay portion of Best Western.

"Birthday trip"

3
Escape58747033642, Indian Head, Canada 04/07/2019

I took my sons water sliding for a birthday gift. Our room had a few maintenance/cleaning issues. My big issue was the man in charge of the pool. He sat on his phone at the Tiki hit the whole time, didn't do any poop Cleaning when they closed or for this, just sat on his phone. Ignored guests , didn't even bring our new towels.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for letting us know of this. Will follow up with the pool supervisor.

"Find another place"

1
travelingcurtis, Calgary, Canada 03/07/2019

The water slide and pool area need a major overhaul. The stairs leading to the top of the water slide are peeling away the numerous layers of paint, the top floor is peeling away and a tripping hazard, bandaids everywhere, rags in the window sills to stop leaks at the top of the slide, rust everywhere, railings falling apart. The food was also borderline good. Ricky's has gone down hill for quality. The lady at the front desk was not overly helpful and didn't explain why I couldn't buy additional bracelets. I get that you don't want a lot of people in, so allow people to buy more. Most of the time people didn't even check anyways.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We are working towards doing a project in the pool area as it can use some work to keep up. If we allowed the extra wristbands a large percentage of our rooms would take advantage of that. Which would cause overcrowding and not as an enjoyable experience for everyone, whether there is a family of 5 or just 1 single person in a room. Our pool area is for our registered guests, not the guests of guests.

"Anywhere but here"

1
User 01/07/2019

I have stayed at many Best Westerns in Canada and the US. This is the first one I had to leave after half an hour. The air in this hotel is very bad. Within minutes my eyes and skin started itching, my nose ran like a tap and I could not stop coughing. This was not the pool chlorine it was something else. Thankfully I was fully refunded and had a great stay at the Holiday Inn on Albert.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We have not had any other similar comments as yours. We are glad you did your enjoy your stay in Regina however.

"Not recommended"

1
User 28/06/2019

Very friendly front desk girl that checked us in. Rooms are awful. Cant even breath because the chlorine in the air. Got a rash from the hot tub and both my kids got pink eye. Breakfast was good. The second morning we were ignored and our server was horrible. We werent even given wrist bands for the pool area on our second day. No shampoo in room. The humidity is unbearable in the family rooms and A/C barely works. We found cockroaches in our room and took the bugs to front desk both times. We spent almost 400.00 on the room for 2 nights.the manager was not very accomadating at all. Paid our room service which was 63.00 then gave us a gift card for 88.00. Not impressed one bit and will not recommend to anyone with a family or going as a couple. Very dark and dingy. Not happy at all. Thanks for the pink eye!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. Please contact us directly so we may follow up with you on this.

"Worst hotel ever"

1
L7807FBthomasm, Winnipeg, Canada 26/06/2019

This Best Western was a dump. The carpet was disgustingly dirty. The air was dense and the extremely small room smelled horrible. Shady activity… two separate nights I put the run on an individual looking into my car. Also my wife's $200 compact went missing off the desk in the room just after the cleaning staff were in the room. Mentioned it to management who indicated they would check the laundry but nothing was found…why it would be in the laundry if it was on the desk I don't know…thanks for no reimbursement of any kind. The food at the restaurant was marginally ok…but my wife who is a vegetarian ordered eggs, hash browns, toast and avocado for breakfast and when it arrived it had bacon laying across the eggs and hash browns when she told the server they said sorry and took it back to the kitchen and returned immediately (10 seconds) with her plate without bacon…my wife asked the server if they just removed the bacon and the server said no and huffed and walked away….10 seconds to make a new breakfast is record braking…never again will I stay at a Best Western anywhere and their credit card I ordered has been cancelled already. The pool area is far from being managed properly….not very clean…garbage outside people's rooms…the carpet on the stairs was very disgusting…. It was also very strange to be locked in our rooms promptly at 10 so we could not leave from our poolside exit I think this is actually a fire hazard…what if there was a fire right outside my room…now I have to try to break the window. I definitely do not recommend this hotel as there are much nicer hotels in the same price range in Regina. Your hotel sucks

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We are very sorry you did not enjoy your stay with us. Please contact us directly to discuss any or all of these issues.

"I will return"

5
darlajeanh, Sandy Lake, Canada 26/06/2019

I have a good experience each time we stay at this location. We will stay here when we go to Regina in the future. It's clean and quiet. Good staff. It has amenities for a wide variety of guests; all appear to be well maintained.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much, So glad you enjoyed your time with us. Hope to see you again soon.

"Clean, Good Value"

4
User 23/06/2019

We enjoyed our stay at the hotel. The only comment I would have is if you choose a room with pool access be prepared for the humidity that it brings into the room. It is however a convenient room to stay in if you want to use the pool. Overall good value for the price.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments, The pool access rooms can be humid.

"Mother's Day Brunch"

4
joanneandmelm, Regina, Canada 31/05/2019

We were treated to brunch here for Mother's Day this month. They had a great variety of food, and if you couldn't find something you liked I'd be very surprised. Definetley, worth a return visit! They were not full, but maybe because people weren't use to coming here-try it next year if it is offered again!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for the comments. We don't have many brunches anymore but they are always very worth while to attend,

"TLC needed ASAP"

1
ManitobaCrewofsix, Manitoba 21/05/2019

This hotel is in much need of a facelift! Its old and the pool area was not the cleanest. The stairs on the waterslide need some major scraping and cleaning. The water was so murky for most of our stay, and as pool owners that can be easily solved when you balance your pool chemicals! The majority of the pool staff were quite unfriendly. We had one of the attendants motion a gun to his head when he walked away from our kids, highly inappropriate behaviour. We were poolside and had garbage to look at each day outside of our room, that could have been easily cleaned up but was not. It was also very strange to be locked in our rooms promptly at 10 so we could not leave from our poolside exit. I do want to say that the dining area was the only positive thing we experienced, the staff in the hotel restaurant were quick and very friendly! I would not recommend this hotel as there are much nicer hotels with waterslides in Regina.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for letting us know where we need to improve. Comments are always welcome, good and bad.

"Very disappointed- won't be back"

1
User 10/05/2019

Thanks to the new “improved” policy on swimming/wristbands we will not be back to this hotel, even though it was previously our go to place because of the pool. We came for our grandson's birthday and needed one extra wristband but were denied- we offered to pay extra for the band, we begged and pleaded and still had to watch one of our grandkids sit out while the other kids swam. Then we- the adults- were told very rudely that we couldn't sit by the pool without a wristband!! Who would monitor the kids in the pool? Where was the lifeguard? Would this rude woman take responsibility for our kids in the pool? I've never heard of such a ridiculous policy- especially in view of the fact that it was Sunday night and there was virtually no one else at the pool. We will not be back

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We have had a lot of people who invite many friends and relatives to use our pool facility and taking away space from the regular paying guest who observes the rules. We have a lovely facility here that people pay to use and sometimes can not enjoy because of some peoples extra guests. We have had to enforce these rules at all times busy or quiet so that the single person can enjoy the space as well as the family of five. So sorry to hear that this doesn't work for your situation, we do have pool party packages sunday to thursday that do accommodate more people and include pizza and pop.

"Not my idea of a good time"

1
P3462RTshawnm, Saskatoon 08/05/2019

There was dirty street people high on drugs begging for money stumbling around. This has happened on both occasions that I have stayed here. Rooms bed to be renovated. We had to walk around with shoes on because the floors are “squishy “

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for letting us know your thoughts. I don't know if you informed the desk or security when you were bothered by these people but had we known of a specific instance we would have spoken with them then and there. If you have any further comments or questions please contact our owner directly at glenn@bwsevenoaks.com

"Great Pool"

3
Explorer07526275117, Saskatoon, Canada 05/05/2019

Great pool area,especially with kids. But thats about it. Room was small and hot. 1 boiler and 1 chiller were broken during our stay. Breakfast was good but I wish we could have eaten in our room. Kids were getting ready for dance competition and it would have helped a lot.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. Things unfortunately do break once in a while. We had all operational by friday afternoon.

"Great Stay at Sure Stay"

4
User 01/05/2019

Our family was travelling through Regina and stayed at Sure Stay, mainly for the waterslide. We typically stay in hotels with pools to tucker out the kids so the waterslide was a bonus, though we were a little disappointed at the esthetics of the slide as it looks quite old and the stairs were very rusty. The room was moderate and comfortable, nothing fancy. Breakfast was delicious and the service at both the restaurant and the hotel were exceptional.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We are currently in the process of planning some updates to the pool area which will take some time as it is a large area but need to be done.

"Dated and overpriced"

2
User 22/04/2019

Dated and overpriced. Room smelled of cigarettes and the room had centipedes. Even my 9 year old son noticed what poor condition it was in. Agent at check out never asked how my stay was. Shouldn't that be the first question?

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. I believe I have already spoken with you on this subject directly and came to an agreement.

"Excellent Stay"

4
ChaucerSaskatchewan, Saskatchewan 14/04/2019

We had a recent overnight stay at the newly named Best Western property where we had stayed several years ago. This time was even better than the last. The hotel has undergone some renovations and the upgrading is gratifying because we had one of tour best overnight hotel stays and a very restful sleep.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. I am glad we were able to please.

"Quick in and out"

4
User 08/04/2019

Last minute booking, Have been here many times I knew I could count on them to provide us with an excellent state had a fantastic quick check in and an excellent check out as always the kids enjoyed the pool in the waterslide restaurant staff were fantastic even brought us our food and drinks the poolside

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for staying with us once again. Looking forward to your next visit.

"Nice pool"

4
User 08/04/2019

This hotel is not located in the best area of town but once you get through the doors you feel quite safe The pool and pool area are huge and noisy but they shut everything down at 10:00 sharp and lock all of the poolside rooms so you still get a good night's sleep.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Rochelle, thank you for the kind words. Hope to see you again soon.

"Nightmare of a place"

1
User 06/04/2019

My family has stayed at the previously called Best Western 7 Oaks for years, often having family gatherings and birthdays there, with the kids enjoying the waterslide. This weekend we booked at the newly named SureStay Plus Best Western and it was a TOTAL NIGHTMARE. Not only did they not tell us that they have now changed their swimming policy, enforcing wristbands in the pool area for swimmers and non-swimmers and to room guests only. They gave us 5 wristbands and would not allow us to pay for extras which was upsetting as we had 1 little girl that was not able to swim due to not having a wrist band. Myself and two other parents sat poolside watching our young children swim when hotel staff approached us and explained if we did not have wristbands we could not sit on the pool deck (our hotel room was on the second floor). Explaining to them how on earth can we ensure our childrens safety when we are not permitted to watch them and might I add there is no lifeguard on duty. This is absolutley ridiculous as a parent with small children, imagine what could happen in a matter of a minute. We will not ever be going back here, between their rude obnoxious staffing and how absurd these new changes are. I will not be surprised when this place loses a ton of business or worse something bad happens in this run down, murky water place.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Heidi, Thank you for your comments. The owner would like to speak to you directly regarding this matter. Please contact him at the hotel. Glenn Weir 306-757-0121

":$"

2
User 06/04/2019

Just stayed here and would not recommend the swimming area. I used to come here when I was a young girl. Now this place is falling apart. The staircase to use the slide is rusted badly. The floor is lifting up. paint chipping all over the place. they have foam on the railing right before you go down the slide. I'm assuming so people dont get cut. Was very disappointed coming here seeing it how it is now and how it was back in the late 90's. ROOM was ok. Only room available was on main floor and was super loud above us.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. the owner is very interested in hearing from you directly. Please contact him at the hotel. Glenn Weir 306-757-0121

"Family Time"

3
User 26/03/2019

Nice to bring the grandkids here as there are pool side rooms, we had a view minor issues this time with room cleanliness, no towels for swimmng half the time but the breakfast they provide at Ricky's is very

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments, I am sorry to hear about the cleanliness issue but glad your overall stay went well.

"Excellent hotel"

5
User 25/03/2019

Great openness to the lobby, with lots of space. The pool is heated, which is amazing for a hotel. Kids loved it there, will definitely be staying again! Staff in the hotel and the restaurant were very friendly and family orientated

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
So very glad your family enjoyed their stay. We do have one of the warmest pools in the city. Hope to see you again soon.

"Arcade and Water Park"

4
User 25/03/2019

The vintage game room is a lot of fun for the kids alongside the water park. Rooms are nice, it's kind of in a run down part of the city and it seems like a lot of conference goers so it loses some points for general family fun. All in all though a great place.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for the comments, Families of all ages do enjoy the games room and pool.

"Pool is great, rooms are awful"

2
Samuel L, London 24/03/2019

The pool is a lot of fun, huge slide, great for the kids. The rooms are very dated, poorly equipped and look like they haven't been renovated since the 70s. Overall, a better experience could be had elsewhere - especially if you aren't taking children who would want to use the pool.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. The rooms are much newer than that but can still always use some updating, technology changes so quickly and new things are required all the time.

"1 night stay"

3
Connector487833, Moose Jaw, Canada 11/03/2019

We stayed for one night to do some swimming with the kids. They loved it!!!! The water was not clear in the pools it was very cloudy. The stairs going up to the water slide need work the paint is so badly chipping off. Over all it was fun!!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for the comments. I am glad the kids enjoyed, The pool area is getting close to its yearly shut down and maintenance time.

"Great Hotel"

5
User 06/03/2019

I recently stayed at the SureStay Plus Hotel by Best Western Seven Oaks for a work and was extremely happy with the property. The Hotel was clean and the guestroom was spacious. The endless onsite amenities were perfect for the cold evenings when I did not want to travel outside. The hotel offered an onsite restaurant (which offered complimentary breakfast in the morning), separate bar, vintage games rooms, pool (with slide), and even had a liquor store. The boardroom was quit large with comfortable seating and a large screen TV. Overall a great property that I would stay at again if I have the opportunity.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments, looking forward to having you stay with us again. The next time you need to be out this way hopefully you can make use of the 2 outdoor decks we have here at the hotel.

"Stayed for business, lots to offer!"

5
User 06/03/2019

I stayed recently for work and found this hotel had a lot to offer. Plenty of easy access parking, great onsite restaurant (Ricki's) that included a free breakfast, a Pub/Bar, a Vintage Games Room (super cool), an amazing indoor water slide and more. Easy location to where I needed to travel for my work visit. The bed was so comfortable as were the pillows (very important). Overall a great place to stay for business or leisure...hope to come back with our hockey team!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Always a pleasure to hear from our guests. We are looking forward to your next visit whether it be with your team or a business trip.

"Great service. Pool was awesome"

4
User 04/03/2019

As a single occupant coming to a city you don't come to often, it's nice to have a hotel with a pool, restaurant And a vintage games room to keep me occupied! Overall fantastic stay. The staff in the restaurant and front desk were very kind and the service was top notch. I highly recommend this hotel

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are so glad you enjoyed your stay. Looking forward to having you stay with us again.

"Mini winter vacation with kids"

4
Rosaliegh, Ottawa, Canada 23/02/2019

I gave 4 stars because the kids had a blast. We go a pool side room do we just had to walk out the door and there it was. The slide Was very cool I even went down it once. During our stay there were a lot of children and families hanging out by the pool which made it very enjoyable for my seven-year-old and a 13-year-old.Interesting fact about this pool they allow alcohol at the pool side. We ate at the Ricky's restaurant in the hotel For both dinner and breakfast the next day. The food was very good and the service was excellent, most importantly the kids enjoyed it. As for our room because it was poolside the smell of chlorine was very strong; the room itself had two queen beds but was quite small. The pool itself while a lot of fun was kind of shabby and run down it needs a little sprucing up. We did not try the vintage game room because of the per head charge to go in, the pool was enough for kids this age. I would not go back again unless they fixed up and maybe remodelled the pool area and I may not get a poolside room again just because of the strong chlorine smell. Overall, it is good for families and the poolside rooms are very convenient as we adults could sit in the room and still watch the kids through the window.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are all glad your stay went well, We are constantly working on updates through out the building as time allows. The rooms next to the pool can have a chlorine smell and even be a little humid at times

"Hockey tournament stay"

3
Vernon P, MAYFAIR 18/02/2019

Small dated rooms, double beds are small but comfortable, “free” breakfast is one plate you pick from the restaurant. 4 4$ breakfast options to choose from or 4$ off a meal from the menu. Food was good but my kids prefer a “real” continental breakfast. Nice big pool area however terribly unfair, miserable pool staff was kicking our kids out of the pool when others were doing the exact same thing. We had other adult patrons telling us how unfair the staff was being to our kids! My child got kicked out of the pool before he even got in because the “manager” couldn't tell any of our kids apart. I tried to explain it to her and she wouldn't even listen to me. Will pick another hotel if we ever have to stay in Regina again.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
So very sorry to hear that not everyone was treated the same in the pool area. That is not how it is supposed to be. The pool rules are to be followed by everyone in that area. Will be following up with the people on our end as to what went on and why.

"Mice in restsurant"

2
User 18/02/2019

Pool/ waterslide area in desperate need of upgrades. If may have been clean but appeared dirty due to peeling paint.Restaurant staff indifferent to complaint of mouse sited crawling in rafters above restsurant .

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your comments. We appreciate your letting us know of this incident. The restaurant staff is not equipped to deal with this situation but a proper company was on site after the restaurant closed that evening to handle the siting and take corrective measures which they were able to do.

"Great new games room with lots of cool vintage games like pinball, air hockey and all the old classics. Rooms are nice."

5
User 13/02/2019

Had a great stay! Great new games room with lots of cool vintage games like pinball, air hockey and all the old classics. Rooms are nice. There's a Ricky's Restaurant in the hotel and the Corner Pub was great for evening night caps. The swimming pool looked great and I will bring the Family next time. They also have a Racers Lounge and VLT for the adults. There's a weight room and sports bar. Friendly staff. What else could you ask for!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are so happy you enjoyed yourself while you were here. Looking forward to seeing you again and seeing the family.

"Needs renovation"

2
Resort11381364913, Yorkton, Canada 11/02/2019

Need of Renovation. Don't go by photos. You'll be fooled. We booked hotel based on photos. Pool area and especially water slide likely hasn't been updated since it was built. Lots of safety concerns. Kind staff. Good breakfast. Just old and needs updating. Rooms are not sound proof at all! We could hear everything going on in halls and the man snoring next door.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for letting us know your concerns, as a large busy area of the hotel we are constantly doing updates but sometimes not as fast as we would like to do and still be open for our guests. The pictures are within a year old that are on the website. Once again thank you for your comments.

"Needs a major reno"

1
Ooks99, Regina, Canada 10/02/2019

Bathroom is so small its almost unusable. The water slide stairs are in terrible condition, crumbling concrete,rusted and wrapped with electrical tape in spots. Hot tub feels like its full of sand but its crumbled concrete. Beds are comfy - I'll give them that. The water park needs to be renovated not only for looks but for safety of customers. So disgusted!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for voicing your concerns. The hot tub does feel gritty because it has a non slip surface for everyone's safety. We are not aware of any crumbling concrete but will follow up on that this morning in case something has changed over the weekend. Will check on the electrical tape as well but no practical reason for their to be any on the stairs. Once again thank you for bringing this to our attention. It is a large area to look after and if we have missed something we appreciate your help.

"Game room party"

5
belcourtl, Creighton, Canada 05/02/2019

My daughter attended a birthday party in the game room here on February 2nd, 2019. She had a wonderful time there and was quite pleased with everything and cannot wait to book her next birthday there! If you're looking for a hit party this is the place to have it!!! Top notch pizza!!!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are glad your daughter enjoyed herself. Looking forward to her having her party here as well.

"Game room party"

5
User 05/02/2019

Saturday February 2nd we held a birthday party in the game room. This is a great feature for teenagers. A couple hours entertainment at a great price and pizza and pop. Thank you so much Dave and staff.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are all so glad you enjoyed yourselves while you were here. The games room is a newer attraction at the hotel but being very well received.

"Hotel is in need of upgrades"

2
Passport05336418066, Martensville, Canada 28/01/2019

The hotel is in need of some serious upgrades. The bathroom was blowing cold air into bathroom to the point that overnight, froze items in the bathroom. Consulting with the front desk advised that there was nothing that could be done. The bathroom shower height is restricted to someone under 5'8". On the bright side, breakfast at Ricky's was excellent and so was the staff.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Our apologies for that happening. I see we had compensated you for your items on your bill. We have had someone look into the issue but not able to find the source of the cold air again. We will continue to monitor to make sure that doesn't happen to any one else. Thank you for bringing that to our attention.

"A Tropical Vacation in Regina"

5
User 08/01/2019

Salt water pool, thats actually warm. loads of pool side rooms. awesome waterslide, and deep pool. Need I say more!! We are a family of 7, 8 with Granny. 2 rooms for 2 nights = the most relaxing vacation only 3 hours from our door!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are all so glad you enjoyed your stay with us. Looking forward to seeing you again.

"U16A Blaze"

5
User 04/01/2019

Stayed three nights for a ringette tournament. Hotel staff were friendly, accommodating and extremely helpful. They gave us a room to place our ringette bags, were quick to answer questions and accommodate our requests. Girls had a lot of fun in the games room. This is our third year in a row staying here and we will be back.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
So happy to hear your team enjoyed their stay with us again this year. We are really happy to have this new Vintage Games Room to offer to teams and other hotel guests. We are really glad the girls had fun. Looking forward to seeing you next year.

"STAYCATION"

5
User 14/12/2018

Really enjoyed our time at the Best Western Seven Oaks. Went for a little weekend getaway and had the best experience. The staff were very friendly, the rooms were clean and well maintained, and the burgers were fantastic at Ricky's!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are very happy that you enjoyed your stay with us. Looking forward to seeing you again.

"Excellent service!"

5
User 14/12/2018

The service was fantastic! Everyone at the hotel was super responsive and eager to satisfy us as customers. And the pool was amazing! They have an incredible water slide plus the poolside pizza parties just made the experience so much better.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you for your kind words. The water slide has been a hit for a long time and the pizza made fresh in our kitchen is a real taste treat.

"Friendly staff"

5
User 14/12/2018

Stayed over the weekend and the Hotel was super clean, fun and the staff were incredible! The pool was a blast, my kids loved it! Also the lounge, Ricky's, has great and affordable food! Thanks to the manager Mr Weir for upgrading my room for no charge!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Glenn, glad you enjoyed your stay. Next time you come stay with us you will have to check out our NEW Vintage Games Room. Great for the kids and maybe even better for the adult who still is a kid at heart.

"Relaxing Get away"

5
User 14/12/2018

Really enjoyed our stay. All staff extremely friendly. Good quality for the price paid. Enjoyed all the amenities from the pool, beer store.restaurant and even got a look into the new games room they have. We will be back.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Glad to hear, The games room is open and waiting for you to come back and try it. From Buck Hunter, to Dance Dance to Pinball, we have it all.

"Brought my grandson swimming had a wonderful time"

5
User 11/12/2018

The rooms were very clean with nice décor and the staff were very helpful and friendly. They also had a great restaurant on site. The pool area is fantastic my grandkids really enjoyed swimming and playing in the pool area.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
I am glad your family a wonderful time with us. Hope to see you again soon.

"Game room birthday party"

5
User 05/12/2018

The vintage games room was awesome for my nephews birthday party. The staff party as great too! The provided pizza and pop for the kids and someone was always in the room for help if needed. Will do a birthday party like this again!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are happy you enjoyed your birthday party. The games room is new and we believe will become very popular as we start promoting it more.

"Most FUN I've had in a hotel EVER"

5
User 25/11/2018

With the great pool and water side, and now this new games room, this hotel is definitely my preferred location for a weekend staycation. The hotel was very clean, the staff were very friendly, and the free breakfast in the Rickys restaurant was excellent.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
I am so glad your enjoyed your time with us. Hope to see you soon.

"Will never stay here again!"

1
User 25/11/2018

Booked 6 rooms for a family weekend away. Rooms are dated and didn't feel clean. No cool air in rooms. Our room was 27C. No one could sleep because of heat. Never staying here again. Staff didn't even care when we told them our rooms were that hot. They even told us to sleep with the door open! Hallways were very dirty. Only good thing was the complimentary breakfast! This hotel will not be getting our service again.

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
We are very sorry to hear this. I apologize on behalf of everyone associated with this. If you would contact me directly at the hotel I would be happy to work with you on this. Thank you

"Wonderful for Children"

5
User 22/11/2018

With the set up of the pool area, the free breakfast and the vintage games room this is the perfect family destination in Regina!!! Will never stay anywhere else when travelling to Regina. Staff went above and beyond with every aspect of our stay, Couldn't have imagined a better experience!!!!!

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much for the comments. We are glad you enjoyed your stay. See you again soon.

"New!!!! Vintage Games Room"

5
User 21/11/2018

What a great new idea!!!! Who was the person thinking outside the box??? make sure they are treated well. Being able to have an entertainment area that I can kill a couple of hours in during my stay is a great idea. Will be back at this place for Sure! LOL

David T, Front Office Manager at SureStay Plus Hotel by Best Western Seven Oaks, responded to this review
Thank you very much. We are very excited ourselves for this new addition to the hotel. See you soon, will keep the Pac Man warmed up for you.

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