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Prestige Radium Hot Springs Resort, Premier Collection, Radium Hot Springs

4.0/5  - basé sur 488 notations.
7493 Main Street W, V0A 1M0, Radium Hot Springs, Canada - Ver el mapa
Prestige Radium Hot Springs Resort, Premier Collection - Vista Exterior El Prestige Radium Hot Springs Resort, Premier Collection se encuentra en el centro de Radium Hot Springs. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Situado en la hermosa ciudad de Radium Hot Springs, el Best Western Plus® Prestige Inn Radium Hot Springs goza de una estratégica ubicación a solo unos minutos a pie de los mundialmente famosos manantiales termales. Radium se sitúa estratégicamente junto al río Columbia, entre las Montañas Rocosas y las montañas Purcell. Con acceso a algunas de las más espectaculares vistas a la montaña, nuestro hotel proporciona el espacio de alojamiento idóneo para todo tipo de escapadas, vacaciones o viajes de negocios. Los manantiales termales han atraído tradicionalmente a numerosos visitantes hasta Radium, pero esta zona ha llegado a ser ampliamente conocida por sus campos de golf, su fauna y sus innumerables actividades al aire libre. Nuestro hotel ofrece unas completas habitaciones y suites, piscina cubierta, bañera de hidromasaje, sala de deportes, restaurante, salón, salas de reuniones e instalaciones para banquetes. Disfrute de su estancia en nuestro hotel.

BW Premier Collection

Prestige Radium Hot Springs Resort, Premier Collection

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2016
Basado en la opinión de 489 huéspedes
NOTA EMITIDA
Excelente
149
Muy bueno
207
Normal
92
Malo
22
Pésimo
20
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
31
De negocios De negocios
34
En familia En familia
181
En pareja En pareja
211
En solitario En solitario
11
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"The dreariest room imaginable"

3
08/10/2018

Stayed here two nights. Room average size, but dear o dear, how can you get so much brown into a room.? No colour anywhere, even the pictures on the wall were brown. Soulless, impersonal, forgettable, functional place. Photos suggest a welcoming lobby, but the fire wasn't on, even though temperatures warranted it. Efficient, but that's it

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for your feedback. I am sorry that you did not enjoy your stay with us. I hope you will try us out again on your next trip to Radium Hot Springs and if I can be of any assistance, please do not hesitate to contact me. Kind regards, Trevor Carr General Manager

"Great Place To Stay"

5
08/10/2018

Clean, quiet, comfortable room. Entire hotel recently renovated. Nice colours / decor. Bright energy efficient bulbs everywhere. The fitness center was one of the best I've seen yet. The hotel restaurant has also been renovated. The food & service was very good at a reasonable price. Thank you.

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for choosing our property as your home away from home. I am so pleased to hear your lovely comments regarding our newly renovated property. I have also forwarded your comments on to the team in the restaurant, as they too will be very pleased to hear your feedback. We all look forward to having you back on your trip to Radium Hot Springs. Sincerely yours, Trevor Carr General Manager

"Never again"

1
18/09/2018

Highest price in town, no breakfast included, buffet breakfast from restaurant was cold and after receiving a coupon for going green (no maid service) they didnt qant to honor the coupon, flushed the toilet and it sounded like it bubbled in the tub , no baseboards on walls, need I say more.

RobynY48, Guest Relations Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for sharing your feedback. I am sorry we did not exceed your expectations during your recent visit to Radium Hot Springs. While the majority of the exciting renovations and updates have been finished, I do apologize that the baseboards were not in place in time for your arrival. I do hope you will consider coming back and trying us out again. Kindest regards, Robyn Yenney Guest Relations Manager

"Radium Hot Springs Best Western"

5
12/09/2018

A nice, clean & friendly hotel. Speedy check-in & check-out. Comfortable bed & pillows with a spotlessly clean bathroom. Faster service in the restaurant would have been appreciated. Just a short drive from the Hot Springs.

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for your wonderful comments. I am so pleased to hear you had a most enjoyable stay and found your accommodations spacious and comfortable. I hope you enjoyed the hot springs while visiting and we look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Eat elsewhere"

4
05/09/2018

The hotel is fine. But the new restaurant is terrible. New Mexican menu excited me until I ate it. Worse than Taco Bell. Breakfast is ok but slow service. Better restaurants nearby. Don't waste your money here.

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for sharing your feedback on your recent stay at our property. I am pleased to hear you enjoyed your accommodations, but had a less than superior dining experience in our lounge. As you can imagine we have been going through many upgrades and have had new management come on board for our dining and lounge. I am hoping you would share further detail on your experience so we may discuss with the restaurant and kitchen team. We hope you will come back and try us out again on your next visit to Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Nice. But expensive for lack of features."

1
28/08/2018

No free breakfast, just 15% off from the restaurant, laughably horrible deal for a 200/night hotel. Old TVs. Slow internet. Hot tub not open late. Still nice looking in and out anyways. Nice floors, decent sized rooms. My dad payed for it and I'm still ticked about this horrible hotel. At least it still works for sleeping. #1st world problems.

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for sharing your feedback. I am sorry we did not exceed your expectations during your recent visit to Radium Hot Springs. Regarding the TV's in the rooms, the property continues to make updates to all of our rooms and televisions are being discussed at this very moment. I do hope you will consider coming back and trying us out again. Kindest regards, Trevor Carr General Manager

"Nice location"

4
27/08/2018

Our first trip to this side of Canada. Loved seeing the big horn sheeps! The hotel was undergoing renovations and there were "wet paint" signs everywhere. The smell was too much. Otherwise, the room was clean and the beds were comfortable enough. Lots of places to eat; we especially enjoyed the little cafe that seemed to be popular with the locals. Service was slow but the food was good. If we're ever back here, we'll definitely stay here again. Hopefully, renovations will have been done by then. One other thing, I shouldn't have to call three days after we checked out to get a copy of the invoice.

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for sharing your feedback. I am pleased to hear you had an enjoyable stay in Radium Hot Springs and had the opportunity to check out some of the local attractions. We at the Prestige Radium are super excited about the renovations coming to an end and the finished project is looking amazing. We look forward to you coming back and seeing the new property as well. Kind regards, Trevor Carr General Manager

"Lovely location"

4
22/08/2018

This hotel is located in a lovely spot in Radium Hot Springs, just across the street from the Rotary Park, which overlooks a valley near the mountains. We enjoyed sitting in the park and also walking the nearby hiking trail down into the valley. Our room was clean, comfortable and had everything we needed.

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for your wonderful comments regarding your most recent stay with us in beautiful Radium Hot Springs. I am so pleased to hear you had a most enjoyable stay and found your accommodations clean and comfortable. We look forward to welcoming you back on your next trip to our area. Warm regards, Trevor Carr General Manager

"Great Stay"

5
13/08/2018

Stayed here on our tour of the Rockies. Did a side trip from Jasper and thoroughly enjoyed our stay in this town. The hotel is central as you enter the village, and although in the middle of renovations, the service and amenities were exceptional. Literally 5 minutes from the hot springs, an incredible view of the mountains surrounding the Columbia valley, and they allow patrons to bring hotel towels to the springs as well. Great area to spot bighorn sheep right in town. Would definitely stay here again if we were in the region!

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for your wonderful comments regarding your recent stay with us. We are centrally located to all that Radium Hot Springs has to offer. I am so pleased to hear that you had an exceptional stay with us and we look forward to welcoming you back when you are next through our area. Kind regards, Trevor Carr General Manager

"Radium review"

3
07/08/2018

Seemed like the newest hotel in Radium village. They were doing renovations during our stay. The rooms were complete and they were working on the hallways and entrance area. The staff were nice and friendly. The fitness centre was adequate. the hotel itself was located centrally and close to the Hot springs themselves. The restaurant was pricey for the ordinary food we received. The service was slow and unremarkable. The sinks in the bathrooms were the on top of counter type and very awkward if you wanted to wash or do any kind of grooming.

Trevor C, General Manager at Prestige Radium Hot Springs Resort, responded to this review
Thank you for your feedback regarding your most recent stay with us in Radium Hot Springs. We are very excited about the changes happening in our property. I am pleased to hear that our team were very professional. I have passed on your comments to the restaurant regarding your dining experience as well. We look forward to welcoming you back on your next trip to our beautiful area. Kind regards, Trevor Carr General Manager

"Perfect stay, despite the renovations."

5
01/08/2018

Upon the arrival, I was greeted by a friendly staff, Leslie (I think that was her name) to check in. She handled very well once I said I am Deaf and communication was efficient. The room and the bathroom were clean and perfect, given it was recently renovated. I really like the "hi-tech" switch in the place of the door hangers for "Do Not Disturb" and "Maid Service"! Just one minor annoyance for tall people like me, the shower is a bit too low for my liking and I barely can "fit" under the shower. The hotel was under renovations, but it was near complete when we visited. It was some a bit messy here and there, but it was not bothersome. However, the elevator was a tad too slow, but it was not a big deal anyway! The location was great - close to the highways 93 & 95, and a short walk to several restaurants down the street. Despite a couple of minor issues, I would still book at this hotel again if we ever return to Radium Hot Springs in the future.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback of your recent stay with us in Radium Hot Springs. We are very excited about the changes being made at our property! I am pleased to hear you had a wonderful stay with us and that our team were most professional upon check in. I hope you had a most enjoyable time while in Radium Hot Springs and look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"Great Stay Once Again"

5
18/07/2018

As ever the staff at the front desk and at the attached cafe were kind and very helpful on our arrival and at breakfast. Breakfast is not included. Renovations on going inside and out but no problem for people staying at this hotel. Hotel is close to the hot springs and easy to find along the highway.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting Radium Hot Springs. I am so pleased to hear that you had a most enjoyable stay and had the opportunity to check out the hot pools. We all look forward to welcoming you back again soon. Kind regards, Trevor Carr

"In spite of the construction"

5
14/07/2018

We had a wonderful stay. I believe all the rooms have been renovated and ours was lovely. Spacious, clean, plenty of storage, outlets, lights and charging outlets, and luggage racks, The staff was friendly and helpful. Yes, there was spakel and paining going on on our floor but it did not concern me.The lobby and front exterior were being worked on but again, not a bother. Bonus: we had a wonderful mountain view.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for choosing us your home base while visiting Radium Hot Springs. I was very pleased to hear that you had a most wonderful stay and found your accommodations spacious and clean. I trust you enjoyed all that Radium Hot Springs has to offer and we look forward to welcoming you back again. Warm regards, Trevor Carr General Manager

"Renovations ongoing "

2
14/07/2018

Overpriced for a Best Western. The hotel was torn up from one end to the other with renovations in all areas. I understand it needed doing, but dont charge $200 per night when theres either plastic or dust covering half the hotel. And when you bring it up with staff.....(crickets!)...wont be back.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. I was disappointed to read your review however. We have been working very hard on several projects and by the end of July will have a new property for all of our visiting guests. We do hope you will come back and try us out again so we can provide you with a most wonderful experience. Kind regards, Trevor Carr General Manager

"clean and airy"

4
10/07/2018

Currently undergoing renovations but this did not detract from our stay. The room was light and bright and had a good view. The hotel is well situated for the town,making it an easy walk to restaurants. Staff were friendly and helpful

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback of your recent stay with us. I am pleased to hear you had a most enjoyable stay and you found your accommodations well lit and a beautiful view. I trust you enjoyed all that Radium Hot Springs has to offer and we hope we have the opportunity to welcome you again in the near future. Kind regards, Trevor Carr General Manager

"A good place to lay your head"

4
04/07/2018

We had a comfy good here for 1 night in June. Our room was large and the bed comfy. We ate in the restaurant and the Yorkshire chap who served us in the evening was attentive, as was the lady in the morning for our included breakfast. Its a good place to lay your head in a small town after a long day touring.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your kind words regarding your recent stay with us. I am so pleased to hear you had a comfortable stay and had a wonderful dining experience. I trust you enjoyed Radium Hot Springs and we look forward to welcoming you back again soon. Kind regards, Trevor Carr General Manager

"Hotel is in Meltdown - Think Twice Before Visiting !"

1
02/07/2018

Staff on check in were indifferent and failed to acknowledge the loyalty scheme even though I'd emailed in advance. The attitude was that they were doing me a favour in booking me in, er, I'm paying the bill folks ! According to the Hotel staff this place was sold 2 weeks ago and the previous staff all left en mass ! Certainly seems to be in a terrible state, restaurant was appalling, went here at 7.10pm and two of the dishes on the menu were sold out. Waited 15 minutes for a drink, complained and told that no one will work here so there are no staff ! Hotel website says having renovations until end of June 2018, well sorry but they are still in full swing. Told on check in that they have put the finish date back to the end of July ! Guest room doors are part painted and reception and entrance are a building site. The guest rooms are superb, you cannot fault them, it's the rest that lets the place down, sorry ! I asked when I checked in for details of customer services and got nothing. Asked for the General Manager at dinner time and told specifically that 'You won't get a manager at this time of night'. Have several more examples of the poor service but don't want to seem that I am ranting because I'm not. We are supposed to be here for 7 nights so I'll update this review if I ever get to see them. A very disappointing example of the Best Western brand.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback regarding your recent stay with us. I am concerned regarding your stay and would like to discuss this further with you. Yes, we are in a large process of renovating our property to better serve all of our guests and yes we anticipate to be complete by the end of July. As the General Manager I am in my office every day and readily available to all of my team. I hope you will give us another opportunity and come back and try us out again. Kind regards, Trevor Carr General Manager

"Just renovated"

4
01/07/2018

Hotel is in a good location. Renovation ongoing at the last stage, the lobby of the hotel. All rooms are renovated. Nicely done on the bathrooms facilities. Big windows for good light and ventilation. Restaurant is good for breakfast.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your comments. I am pleased to hear you enjoyed your accommodations and found them spacious and well lit. I am also pleased to hear you had the opportunity to try out our restaurant on site. We all look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Really lovely hotel"

5
29/06/2018

The two ladies on reception were very welcoming. They apologised for the building work going on in the reception area although it did not really effect us at all. The rooms had been recently renovated to a very high standard. Our room had lots of space and had two big double beds. The bathroom was lovely. This is the benchmark of how all Great Westerns should be. We really cannot fault this hotel at all. The adjoining restaurant La Cabina provided a really good breakfast. We highly recommend this hotel, it was excellent.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback of your recent stay with us. Thank you so much for the lovely review and positive feedback of my team at the front desk. I am pleased to hear you enjoyed your stay and loved our recent renovations of our property. We look forward to welcoming you back again soon. Kind regards, Trevor Carr General Manager

"Great Rooms"

5
28/06/2018

The resort is going through some reservations and you have to look past that, but the rooms are very nicely equipped. New restaurant attached was a very nice place to have breakfast. Lots of parking on the south side, traffic on the north side to the lumber mill maybe a problem, but we didn't have any issue with heavy truck traffic.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your feedback! I am very pleased to hear you enjoyed your accommodations and had the opportunity to try out our restaurant. I trust you had a most enjoyable visit in Radium Hot Springs and we look forward to welcoming you back again on your next visit. Kind regards, Trevor Carr General Manager

"short holiday with family"

4
18/06/2018

Hotel was under renovations, rooms had all been upgraded and they were working on the lobby. We had a great stay and the beds were comfortable. There were three adults in one room and there was lots of room. Service was great.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting Radium Hot Springs. I am very pleased to hear you had an exceptional stay and found your accommodations very comfortable. We look forward to welcoming you back on your next trip to our beautiful area. Kind regards, Trevor Carr General Manager

"Under renovation"

4
10/06/2018

The hotel is under a renovation and the front check in is a bit in disarray. The Reno's to the room are nice with new tile and carpet. The rooms are noisy and could use more insulation. Hallway noise is easily heard. Bring earplugs! For the price continental breakfast should be included. The pool is very very cold.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your feedback during your recent stay with us. Both the lobby and the lounge are going through a refresh as the areas are becoming outdated, we are looking forward to seeing the final product! Thank you for your kind compliments on the rooms. We trust you had a most enjoyable stay in Radium Hot Springs and that we have the opportunity to welcome you back again. Kind regards, Trevor Carr General Manager

"Lows and highs at this hotel"

3
28/05/2018

We were one of the very few people able to park anywhere near the front door at this hotel (otherwise it's quite a hike from the main parking, down the lane), and so our checkin went okay despite the current construction mess in the lobby. We had been looking forward to using the pool, but were unable to do so due to the extremely high humidity in the pool area (a bit like a sauna). This is one of the very few Best Westerns that does not include a free breakfast. We did however appreciate the spacious room with a nice view, the upscale amenities, good selection of TV channels, and the adult-height vanity (would not be child friendly). Staff were friendly. It's probably the nicest hotel in town. Once the renovations are done, we suspect things might be better.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback on your recent stay with us. I am pleased to hear you enjoyed your spacious accommodations and that our team provided an enjoyable and friendly environment. Thank you for bringing to our attention the pool area, we have our maintenance team working on this. I trust you enjoyed Radium Hot Springs and look forward to seeing you again when our updates are completed. Warm regards, Trevor Carr General Manager

"Recently updated and Spacious"

4
28/05/2018

Our room had been recently update. It was very spacious with new carpeting and modern bowl sink in the bathroom. The bed was very comfortable and the room was clean. Only negative aspect was breakfast was not included in the price of the room. Every other Best Western PLUS that we have stayed at included breakfast. You will be given a 15% off coupon to use at the restaurant. The food at the restaurant is fairly good, but the service is very slow.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. Upon reading your review, I am very pleased to hear of your enjoyable stay and your kind compliments of our recent upgrades to our rooms and facilities. I trust you enjoyed exploring all of Radium Hot Springs and look forward to welcoming you back in the near future. Sincerely, Trevor Carr General Manager

"Excellent hotel, excellent locatjion"

4
28/05/2018

The hotel is just finalizing renovations on the rooms and the lobby. Rooms are complete, lobby will be done in the next few weeks. Fabulous property, fabulous staff. Will stay again when we return to Radium.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you making us your choice hotel while visiting Radium Hot Springs! I am very pleased to hear you had a most enjoyable stay and our team very professional. We are all very pleased with the renovations to date and are looking forward to how the new lobby will look, please stay tuned. We all look forward to welcoming you back again soon. Kind regards, Trevor Carr General Manager

"Staff CultureProblem"

1
28/05/2018

Stayed at this hotel for a soccer tournament. Staff in this hotel and the attached restaurant were extremely rude. One yelled at my daughter who was walking beside me went to get a room key from my wife who was walking behind me; started to skip to get it. Male hotel staff who walked by and mind you faster then her skip; yelled at her to stop running in the hallway. He then went further down the hall scolded an occupant of another room, which was propped open to shut their door as their talking was too loud, he then shut their door and stormed off. The restaurant staff is rude and abrasive as well, don't eat there as you are simply wasting their time. Don't use the coupon the hotel gives you as they don't really lie you using it. The bad apple staff here need customer service training or to find a new career.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. I am disappointed to hear of the issues you had encountered during your stay with us. With regards to all things customer service I have had discussions with my departments. I have replied to you via our post stay survey that was sent and hope we can both rectify and ensure that you will come back and try us out again. Kind regards, Trevor Carr General Manager

"Typical Prestige"

4
22/05/2018

Your average prestige, no proper mini fridge and no microwaves, unless you want to pay an extra $10 a day.. other then that just your average hotel with decent rooms, beds are good, internet here is pretty slow tho

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback on your most recent stay with us. I would like to apologize that we did not meet your expectations regarding the amenities in your room. We do offer a mini bar fridge in all of our rooms and for an upgrade fee we do also have kitchenette units. We hope you will come back and try us out again on your trip to Radium Hot Springs. Sincerely, Trevor Carr General Manager

"Nice! "

4
11/05/2018

Hotel with free parking and with stylish and big, good maintained rooms. Everything in the room was nice and clean. View was quite nice. Looking over the parking lot with the mountains in the background. The hotel is renovating the lobby, so it didn't look nice at the moment, but the construction work didn't bothered us.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your lovely comments from your recent stay with us. I was very pleased to hear you had an enjoyable stay and found your room very clean and well maintained. We are all looking forward to the finished project in our lobby and I do hope you come back and stay with us again on your next trip to Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Comfortable stay"

4
02/05/2018

Room and services were very good. The staff that work in the restaurants, lounge and conference services were great! Was quite happy with room even though it wasn't quite finished.Once all renos are done this hotel will be excellent.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your experiences from your recent stay with us in Radium Hot Springs. I am so pleased to hear that our team made your stay exceptional. I absolutely agree with you on our renovations of our property and I cannot wait to see the finished product. I look forward to having you back again in the near future. Kind regards, Trevor Carr General Manager

"Lovely Stay"

5
16/04/2018

The best western lived up to my expectations once again. Staff was super helpful and polite, they went out of their way to accommodate us when we arrived late and hungry. The hotel was under renovations but still clean and welcoming. We missed the hot tub as it was not filled but everything else was great.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback regarding your recent stay with us in Radium Hot Springs. It is great to hear you experienced a wonderful stay with us and we all look forward to welcoming you back again on your next trip to our beautiful surroundings. Kind regards, Trevor Carr General Manager

"An Ok Hotel"

4
11/04/2018

We were travelling with a small dog, so had to stay in a pet room, which was OK. The hotel is going through some upgrades, so things should be back to normal by the summer time months. Hotel is centrally located.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback on your recent stay in Radium Hot Springs. We are all very excited about the renovations ongoing at our property and look forward to the finished product in time for Summer. I hope you had the opportunity to explore our little village and we look forward to welcoming you back again in the near future. Kindest regards, Trevor Carr General Manager

"Pool was great fun, but the hotel is under renovation right now."

3
02/04/2018

We had a good stay. This is a suitable hotel for families, as it has a nice swimming pool. At present time, however, the hotel is under renovation, which meant our room had no base boards, and the pool didn't seem to have anybody taking care to ensure the washroom/change-room was cleaned or towels put in, probably because the pool is going to undergo a renovation, too. Nonetheless, our room was clean and the staff were friendly. The location of the hotel is convenient. The restaurant has good food, with a lovely view. So, all in all, we had a nice stay.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback regarding your most recent stay with us. We are very excited with the currently completed projects in our hotel. I was pleased to hear you had a enjoyable stay and found your accommodations clean. I do apologize; however, regarding your overall experience with our pool and I will be discussing this issue with my team. Again, thank you for choosing us as your home away from home and we hope you get the opportunity to come back and see us again. Kind regards, Trevor Carr General Manager

"Great renos"

4
01/04/2018

Hotel is being renovated. Very nice furnishings. Pet friendly and great location. Comfortable beds. Comp coffee and tea in the lobby. Friendly staff. Lots of walking trails close by. Own pool and hot tub (indoors).

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting beautiful Radium Hot Springs. I am pleased to hear you found your accommodations extremely comfortable. Thank you as well for the lovely comments regarding our current renovation projects. We look forward to welcoming you back again in the near future. Sincerely yours, Trevor Carr General Manager

"BW is always consistent and comfortable"

5
01/04/2018

This hotel was just in the middle of renovations to their rooms and they are now very modern. Pool and hot tub in a large comfortable location. Hotel is run well and staff are very nice and friendly. Great restaurant on site for breakfasts, etc... Nice pub but did not use. Good exercise room and eqpt.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. We are very excited with the changes being done at our hotel and there are a lot more to come! I am very pleased to hear you enjoyed your stay with us and that our team went out of their way to make it exceptional. We look forward to welcoming you back again soon. Kind regards, Trevor Carr General Manager

"Great location but under extensive renovations."

3
05/03/2018

When we booked, we weren't told about all the renovations going on. We were surprised when entering our room to find the renos had been started in our room too. Coming in later at night after a days travel, the check in procedure was a bit "firm" and not really welcoming. The restaurant was great for breakfast the next morning. Good food and service there. The bathroom sink is one of those "tub on top types", which we thought was too high for people less than 6 feet tall!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback of your recent stay with us. The hotel had commenced renovations in October with plans to be completed before summer. My apologies for this not being mentioned at time of booking. We are looking forward to our finished project for all of our guests in the very near future. I am pleased to hear you enjoyed your dining experience in La Cabina and we look forward to welcoming you back. Kind regards, Trevor Carr General Manager

"Great stay "

4
04/03/2018

Check in was quick and easy. There are some Reno's happening but it doesn't affect the quality of stay at all. The rooms are nice . The beds were comfy . Really can't complain. Check out the attached restaurant , the food is really good there . They do have a pool and hot tub which is a plus .

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback regarding your recent stay with us in Radium Hot Springs. I am very pleased to hear that you had a most enjoyable and comfortable stay and had the opportunity to try out our restaurant. We all look forward to welcoming you back on your next trip to our beautiful area. Kind regards, Trevor Carr

"construction and uncomfortable enviroment"

2
21/02/2018

Stayed here while going skiing in local area. Hotel was under renovations, was not told when booking. My girls wanted to explore hotel but found it uncomfortable to let them out on there own when i saw middle age maintenance workers from hotel taking teen girl into hotel room. Saw them together in hotel a lot. Creepy. I would expect this at a motel on side of highway but not for what I paid here. Made me uncomfortable for whole stay

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. Yes, the hotel is under renovations as we work to provide an exceptional product for all of our guests to enjoy. I am disturbed over your feedback regarding employees however. Such is the case, I am sending you a private message to hopefully discuss this situation further so that I may be able to investigate who all were involved. We hope you will reconsider and come back and try us out again once we have completed our projects. Kind regards, Trevor Carr General Manager

"Poor"

1
04/02/2018

Never staying at a best western again very disappointed in the stay, expensive and the room was under construction. Staff did not mention anything about the construction, very disappointed. got a way better room down the road for way cheaper .

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. My apologies for the inconvenience you had encountered during your recent stay with us. the hotel has been under extensive renovations since October 2017 to better serve our guests. While renovations were happening during your stay we have posted updates of our renovations at the desk, in the rooms and in the elevator. We hope you will try us out again on your next trip to Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Highly Recommend"

4
30/01/2018

Love this hotel. It's our hotel of choice when in Radium for several reasons. The staff is helpful and friendly and the hotel is ideally located conveniently to major amenities and the hotel itself is well appointed with a gym, pool, restaurant, rooms w/ suites and kitchenettes. The hotel offers stunning Mountain Views and overlooks the Columbia Valley and the lobby area is large, comfortable, charming and rustic, adorned w/ historic pictures and featuring a beautiful, inviting stone fireplace. Free coffee and tea are available and lemon infused water. I would like to suggest hot chocolate and cookies in winter as some other BW hotels provide. That being said, the hotel is currently undergoing major renovations, although it just recently received a ‘face lift!' There is some room for improvements such as the pillows which are soft and lumpy (the bed itself was great!) There is no m/w in the room but there's a very temperature sensitive fridge. The air conditioner is very loud and rattles and shuts off at a certain point or ‘freezes' making the room very hot as the night wears on. Truck traffic going to the mill is very heavy and noisy on Forsters road, bordering the hotel. There is Not a free breakfast included, only 15% off already overpriced breakfasts that only amounts to a couple of bucks. Service is extremely SLOW and portions are meager and the food leaves a lot to be desired. Would recommend avoiding this restaurant if you are in a hurry or on a budget!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback online. I am very pleased to hear that you enjoyed your stay with us and that our team were very professional. I do apologize; however, regarding the noise from the vehicles on our north side. We definitely recommend for our light sleepers to choose a room on the south side of the building which is definitely quieter. We look forward to welcoming you back on your next visit to Radium Hot Springs. Sincerely, Trevor Carr General Manager

"Short vacation with grandchildren"

4
08/01/2018

Long weekend stay with grandchildren. Liked that the hotel was fairly close to the ski hill where we spent a great day. The proximity to restaurants and grocery store was handy. The room was clean with nice amenities. Staff were friendly and helpful.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting Radium Hot Springs. I am very pleased to hear you enjoyed your stay with us and found us close to all the areas you visited. We look forward to welcoming you back again in the future. Sincerely, Trevor Carr General Manager

"Nice hotel for our ski trip!"

4
06/01/2018

This hotel is not far away from Fairmont ski resort, and it only takes few mints to a fresh market, gas stations, and restaurants. However,the swimming pool is a little bit old and the lighting is too dim. Hopefully the current renovation project will get it improved. We definitely will stay again.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. I am pleased to hear you had a wonderful stay and that you will be joining us again. Most definitely with the new renovation projects, the pool is on the list for updates, please stay tuned. Warm regards, Trevor Carr General Manager

"Ok but not more. "

2
04/01/2018

We stayed here for three nights in our Canada Rockies two week road trip as we went skiing in Panorama. This hotel was the one we liked the least, the reception girl was very slow and unengaged. The restaurant in the hotel was no good for anything but pizza. The waiter was nice and smiling but ... Breakfast was not worth it so we ended up eating in our room. Beds were comfortable and it was clean. The pool area is in the basement and not very inviting as the water color was more green than what felt ok. The gym was freezing but well equipped. Tried to book an appointment with the spa and she was very friendly but no available appointments on short notice.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. Your comments are important to us and I would like to apologize for the issues you encountered during your recent stay with us. We are in the midst of training new agents at the front desk and this is a perfect example of areas we must strive to work on, thank you for passing this on to me. I am also forwarding your comments on to the management of the restaurant to investigate further. We hope you come back and allow us to win back your loyalty. Kind regards, Trevor Carr General Manager

"nice, clean and friendly"

5
27/12/2017

service is good and hotel is very clean. Breakfast is a little expensive.The entire area is very quiet. maybe in the summer is very busy. i will come again in the summer time.i will recommend this hotel to my friends

"It's fine for a hotel chain"

3
24/11/2017

They are currently doing renovations. The renovations that we saw were for the bathrooms - new tubs and tile. The renovations ended around 5ish during our stay. We could hear noise from the tile work, but it did not bother us. The hallway and doors were pretty dirty in the area of the renovations. We stayed in a king with sofa bedroom with kitchenette. It was stocked well enough for the size of the place. There was a table to eat at. The fridge is bigger than a mini fridge, but still very small. The beds were comfortable. Pillows were a little lumpy. Temperature control worked well. The place was clean except for the stained, old carpet (it looked like it was vacuumed). The backdoor was unlocked during our stay so it's not a very secure facility. The front desk staff really need a bell... they were in the back office both times when we checked in and checked out. We waited awhile as we thought the desk was unstaffed. Our view was of steel bars and a parking lot... not exactly the feel we were hoping for. We did not use the pool. We went to the chlorinated Radium Hot Springs.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback from your recent stay with us in Radium Hot Springs. I am pleased you found your accommodations spacious and all the amenities you needed for a kitchenette unit. Renovations will be an ongoing project with our property as we complete our bathrooms and move on to replacing all wall coverings and carpets. Thank you as well for mentioning the attention at my front desk, I will be addressing this personally with my team. Kind regards, Trevor Carr General Manager

"Nice clean rooms, iffy service, comfy beds & bad pillows."

3
20/11/2017

Pet friendly suite was exceptionally clean and well presented. Beds were comfy, pillows- not so much. We were not advised of renovations directly beside our room and the noise was unbearable at 9AM on Sunday. Staff did not handle this well and my partner and I left very unsatisfied with our sleep and the customer service.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback regarding your recent stay with us. My apologies for the inconvenience you encountered during your stay. Although we have properly provided details of our renovations via posters and signs I can understand how the noise from early morning work would be very distracting. I do hope you will give us another opportunity to provide you with a superior stay in the future. Warm regards, Trevor Carr General Manager

"Family Stay"

4
17/11/2017

We stayed here it was comfortable compared to some of the older hotels in the area. The restaurant had very slow service, we waited an hour. The kids really enjoyed the pool. We saw mountain goats run through the parking lot.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback online. I am very pleased to hear you enjoyed your stay with us and had the opportunity to view some of local wild life. My apologies; however, on your overall dining experience. I have forwarded your comments to the management of the restaurant to investigate this further. Again, thank you for staying with us and we look forward to seeing you all again in the near future. Warm regards, Trevor Carr General Manager

"Weekend Getaway"

5
14/11/2017

Although the hotel was under construction it was not bothersome at all, Did not hear a thing. Wish restaurant was open all day rather then closing at 2pm/open again at 5pm. Close to all amenities. Pool and hot tub were great. Wish there was a change room rather then one small private room only, but we just went down the elevator in our bathing suits..

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your wonderful comments. I am very pleased to hear about your weekend with us in Radium Hot Springs. We have been going through extensive renovations of our property and will continue to do so throughout the winter and are looking forward to viewing the finished project. Again, thank you for making us your choice hotel while visiting and we look forward to welcoming you back. Kind regards, Trevor Carr General Manager

"Radium Off Season"

5
08/11/2017

The facility and the people were wonderful. Celiac friendly - which was VERY nice and took care of us. The only two "inconvenience" was that we couldn't pull up to the door area due to drive way construction but it was the off season. The other was the logging trucks that were on the road just outside our window - even at 2 in the morning. If we were staying longer we would have asked to move. Well appointed room. My husband was impressed. Coupons for breakfast were also a nice touch.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments. I am so pleased to hear you had a most enjoyable visit with us in Radium Hot Springs. I will be sure to pass along your comments regarding the favorable menu options available in our restaurant. We look forward to the opportunity to welcome you back on your next trip to our area. Warm regards, Trevor Carr General Manager

"Would stay again. "

4
03/11/2017

Nice hotel. A little renovations going on but didnt disturb our stay. Clean, temp control in rooms. Good breakfast in restaurant. Friendly waitress, gave us tips on wildlife watching. Would recommend.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for staying with us and sharing your feedback. The renovations are all part of improvements that we are making throughout the fall and winter to better serve our guests. I am pleased to hear you had an enjoyable stay and we look forward to welcoming you back soon. Kind regards, Trevor Carr General Manager

"Beautiful hotel nestled in the mountains"

5
02/11/2017

We enjoyed our one night stay at the Prestige in Radium, BC. We enjoyed their dining room which was 2 for 1 pasta night, very delicious. In the evening we took a 5 min drive to Radium Hot Springs and had a nice soak in the pool, it was dark outside and the snow was falling lightly. We had to get started early in the morning so the dining room wasn't open yet for breakfast but they did have coffee in the lobby so we were good to go.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments from your most recent stay with us in Radium Hot Springs. I will be sure to pass along your comments to the restaurant as they will be so pleased to hear about your experience. We all look forward to seeing you on your next trip to our area. Kind regards, Trevor Carr General Manager

"Very impressed"

5
30/10/2017

I was very impressed with this hotel. It was very clean and pretty fancy for the price The cleaning staff is very nice Seems nicer and more hospital over the front desk lady however she was very busy. I would definitely stay here again. My son was up set the time up so fast didn't even get to make use of the pool

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your wonderful comments regarding your recent stay with us in Radium Hot Springs. I am very pleased to hear you enjoyed your accommodations and our amenities. We all look forward to welcoming you back again on your next trip to our beautiful area. Warm regards, Trevor Carr General Manager

"1 Night stay on way to Vancouver"

4
25/10/2017

The location of the hotel was very good. I loved the fact that there was a small kitchenette and was able to cook a nice home made breakfast before leaving the hotel. We enjoyed going into the hotel pool & Jacuzzi after a long day on the road. Was within easy walking distance to a nice pub and small grocery store.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium. It's great to know these features are appreciated and added to the overall enjoyment of your stay. We hope to welcome you back in the near future! Kind Regards, Trevor Carr General Manager

"Great stay!"

4
17/10/2017

We stayed for one night and had a very restful sleep. Rooms are nicely decorated and clean. Bathrooms have been renovated. Bed was very comfortable. Location is quiet and the view is terrific. We will definitely stay again!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you Janet for your kind compliments and review of your stay with us in Radium. • It's great to know these features are appreciated and added to the overall enjoyment of your stay. We look forward to seeing you on your next visit! Kind Regards, Trevor Carr General Manager

"comfy"

4
15/10/2017

great hotel in a small community. Clean and comfy rooms. Pool and fitness area were better than what you normally find. Great food and awesome staff in the restaurant. We were in Radium at the start of off season so only a few things to do. Staff was great a pointing out things to do.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities! I am glad to hear that the staff was able to assist you in your daily planning. I will pass your compliments along to the team, they will be so pleased to hear their efforts are appreciated. We hope to see you again soon! Kind Regards, Trevor Carr General Manager

"Awesome"

5
12/10/2017

What can I say the hotel is very nicely appointed the restaurant is excellent the staff are very very friendly and go out of their way to please and it is right off the main Highway going through radium an excellent place for someone to hang their hat after a Long Day's travel

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you Keith for your wonderful review! Our team works hard to ensure that every guest has a memorable experience and it is rewarding to hear that you had a great stay. We look forward to welcoming you back upon your next visit to Radium. Kind regards, Trevor Carr General Manager

"Trip to Alberta"

4
12/10/2017

We were on our way to Alberta and decided to take Hwy 95 to bring back a lot of memories when my sister lived in this area. We picked this hotel because it was at the right spot for a break in our travels.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. I trust you had a most enjoyable visit and enjoyed the memories of being back in Radium Hot Springs. We look forward to the opportunity to welcome you back again. Sincerely yours, Trevor Carr General Manager

"Great Stay"

5
12/10/2017

Great service at the Best Western Prestige Radium. Staff very friendly, thoughtful and helpful.Room was very comfortable and had all the amenities required. Great place to stay with lots of entertainment and interesting places nearby.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided our online readers with a terrific overview of our hotel and amenities. I am pleased to hear you had an enjoyable stay with us and we look forward to welcoming you back again soon. Kind regards, Trevor Carr General Manager

"Best Western Hotel Review"

4
10/10/2017

Great hotel, very accommodating and very clean. Pet friendly which is always great and very nice staff members. Always helpful and always a pleasure staying there!n fsdfndsndsgsdjksdjf,dsmgsdgdsgsdgsdgsdgsdgdsgdsgdsgsd

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback from your recent stay with us in Radium Hot Springs. I was very pleased to hear you enjoyed your pet friendly accommodation. We look forward to your next visit with us. Kind regards, Trevor Carr General Manager

"Clean and comfortable"

5
03/10/2017

Nice facility. Clean and quiet. Good location to restaurants and gas stations. Internet worked well unlike some hotels that lack signal. We did not ear at the hotel restaurant. Front desk matched the room rare from the internet with no hesitation

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments. I am pleased to hear you had a most enjoyable stay with us in Radium Hot Springs. We look forward to the next opportunity to welcome you back. Kind regards, Trevor Carr General Manager

"Clean quiet rooms comfortable beds. Excellenthotel friendly service."

5
02/10/2017

Great place to stay clean comfortable rooms,pet friendly. Suites and kitchenettes available , Breakfast available in dining room at extra cost. Dining room opens at 5 pm for dinner. Good menu choices.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I am pleased to hear you found your accommodations comfortable and enjoyed our onsite restaurant. We hope we have the opportunity in the future to welcome you back. Kind regards, Trevor Carr General Manager

"Well situated "

3
01/10/2017

Well situated hotel for travelling through the national parks. Staff were friendly and the room was adequate. The only complaint was that the room was situated right next to two main roads so there was a bit of traffic noise. Stunning views of the Rockies from the back of the hotel and also close to some nice eating places.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel during your most recent visit to Radium Hot Springs. I am pleased to hear that you enjoyed your accommodations and that are team were very professional. I agree that our property has amazing views of the valley and the mountains. We look forward to welcoming you back in the future. Kind regards, Trevor Carr General Manager

"Good experience"

4
01/10/2017

High quality hotel with no surprises. Adjoining restaurant was very good and convenient. The front desk was polite and courteous. Upon check in l mentioned l would be using a BW travel card and the front desk attendant suggested l give him the card at time of check in to speed up the check out next day as he said it takes time to process. A nice gesture on his part.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your experiences online. I am very pleased to hear you had an enjoyable stay and had the opportunity to try out our restaurant. We look forward to the opportunity to welcome you back again soon. Kind regards, Trevor Carr General Manager

"A Great Break"

4
29/09/2017

This hotel was a welcome oasis after drive through the Canadian Rockies. Situated close to the hot spring, although a short drive was necessary, it had all the facilities needed for a good rest: friendly efficient staff, a pub with great food, comfortable beds and well-appointed bathrooms.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback online. You have provided our readers with a great description on what we have to offer. I am pleased you had an opportunity to try out the hot springs and that you found your accommodations comfortable and appealing. We look forward to seeing you again. Sincerely, Trevor Carr General Manager

"A nice place to rest ."

5
23/09/2017

We had a lovely stay in this hotel . It is very close to Radium hotsprings which is a wonderful experience one of our favourite hotsprings . The restaurant has great service and food . The beds are super comfy . THe pool area is very nice .

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your wonderful comments online with our other readers. I am very pleased to hear you had a most enjoyable visit with us and had the opportunity to try out the Hot Springs. We all look forward to welcoming you back on your next adventure to our beautiful village. sincerely, Trevor Carr General Manager

"Okay hotel but not a great restaurant and bar!"

4
19/09/2017

Our visit was over the classic car weekend, by chance. We were UK travellers passing through. It was a very busy weekend for the hotel and found the housekeeping staff to be the friendliest of them all. The room was a bit dark and dingy and was a bit dusty in some areas, including the silver tissue box holder, which was very obvious. The best aspect of this hotel were the very comfort beds which gave us both a good nights sleep. Our main disappointment was with the attached bar and restaurant. The bar didn't have any tonics so ordering a gin and tonic was not possible for both nights of our visit. The Italian restaurant severe a very good, flavoursome pasta. My husband and I chose the carbonara and the pescatora pastas and both were served hot and were cooked well. Unfortunately in the second night we chose the grilled salmon and the curry special. The salmon was over cooked and the vegetables were dried out and too undercooked! Not pleasant or worth $28! The curry was flavoursome but was indicative of a curry out of a jar rather than freshly made! Big disappointment. Breakfast was disappointing for the price. Service was also lacking on the second visit. No rapport or customer service skills!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you taking the time to share your experience with us. I am pleased you had an enjoyable stay; however, would like to apologize for your dining experiences in the attached restaurant. I have made a note and forwarded your comments to the management of the dining room and lounge to investigate this further. We do hope you will choose us again on your next visit to our beautiful area. Kind regards, Trevor Carr General Manager

"Very Nice Location"

4
19/09/2017

Bed was very comfortable, room was very clean. Had no issues with staff or cleaning people all vey courteous and helpful. All amenities with in the hotel were in working order. Many amenities close by within walking distance. Was the perfect location to stay for the the car show, shuttle service was supplied to attend the Car Show and bring you back. When the show was over all the cars cruised right by the hotel so we sat at the curb side and watched them go by.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting Radium Hot Springs. I am so pleased to hear you had a most enjoyable stay with us and that our entire team made your stay that much more special. I have to agree that the location of the hotel is well situated to all of Radium. We look forward to welcoming you back again in the near future. Sincerely, Trevor Carr General Manager

"Great hotel!"

4
18/09/2017

We traveled to Radium for the 2017 classic car show. We've rented homes in the past but there were just two of us for this trip and posted for a hotel. The service was great, the lounge makes amazing pizzas and we couldn't beat the location! We watch the cars roll into town right out front of the the hotel!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback from your recent stay with us in Radium Hot Springs. I am very pleased to hear you had a most enjoyable visit during our annual Show and Shine. I have to say that the car show this year was very impressive and look forward to next year's event. We at the Best Western Plus look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Great stop for a couple nights"

4
13/09/2017

We stayed here for a couple nights and it was quite relaxing. We utilized the indoor pool and the restaurant in the hotel for a couple breakfasts and a dinner. Our room came with a 15% off voucher for breakfast and an option to go "green" and received another voucher for $10.00 for breakfast because we stayed a second night. If I am ever to stay in Radium again, I would certainly stay here again.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your experiences with our other online readers. I am pleased to hear you had a most enjoyable stay with us in Radium Hot Springs and had the opportunity to try out our restaurant and pool. I trust you had a wonderful experience in our little village and we look forward to welcoming you again in the near future. sincerely, Trevor Carr General Manager

"A Great Stay even for only One Night"

5
11/09/2017

Our stay here was perfect for what we needed. We were on a road trip and this was one of our stopovers. Lobby was very nice, staff was excellent. Our room was very large and quiet, perfect for travelling with a young baby.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your comments on your recent stay with us in Radium Hot Springs. I am pleased to hear you had a most enjoyable overnight stay and found your accommodations spacious and quiet. We look forward to the next opportunity that we may host you and your family again. Kind regards, Trevor Carr General Manager

"A great place to stay the night or long term"

5
08/09/2017

We have stayed her many time over the years, and keep coming back. It is located perfectly, staffed excellently. superbly clean, and comfortable it is at the higher end of lodging in Radium, but worth it.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your comments and making us your choice hotel when visiting Radium Hot Springs. We truly appreciate your loyalty to our property. I am so pleased to hear that you had a remarkable stay and your accommodations were clean and comfortable. We look forward to your return in the near future. Warm regards, Trevor Carr General Manager

"Hot Springs Vacation"

4
06/09/2017

We stayed in the BW Plus Prestige Inn in August. The hotel was well run and the room was a nice size. The location was very convenient for us to visit the following hot springs - Lussier hot springs, Fairmont hot springs and Radium hot springs. Would I stay there again? Yes

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. I am pleased to hear you had an enjoyable vacation with us in Radium Hot Springs and had the opportunity to try out the hot springs around our area. We look forward to welcoming you back on your adventure to our beautiful area. Warm regards, Trevor Carr General Manager

"Best option in town"

4
03/09/2017

Not many places to pick from I town,but we were pleased with our selection. Room had up to date decor and was quite comfortable. Tour group came in late but we never heard them. Ordered a carry-out pizza from the restaurant that was the highlight of our stay. Way better than expected.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your wonderful comments from your recent stay with us in Radium Hot Springs. I was so pleased to hear you had a most enjoyable stay and found your accommodations up to date and comfortable. We all look forward to welcoming you back on your next adventure to our beautiful area. Kind regards, Trevor Carr General Manager

"Disappointed "

4
01/09/2017

As Best Western Hotels go this was as an hotel fine. Pleasant staff,clean rooms and so forth. The disappointment came at breakfast....staff were pleasant and very busy........the order an omelette took ages to arrive and was not well presented ,not piping hot and rubbery. Come on guys iris only an omelette for goodness sake!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your feedback regarding your recent stay with us in Radium Hot Springs. I am pleased to hear you enjoyed your accommodations; however, would like to apologize for your dining experience. I have forwarded your comments to the management of the restaurant to investigate this further. I trust you had a wonderful experience exploring our beautiful area and we look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"Suites are great for families"

4
28/08/2017

We stayed one night in August, room was clean but a little tired, air conditioning worked but VERY noisy as they were self-contained thru-wall type plugged into wall so if it's a hot night you may need earplugs! We also had a drinks cooler right outside our door which was incredibly noisy when the compressor fired up but didn't seem to keep the kids awake. You are right next to main road at busy junction but other than occasional nosy trucks didn't have any issues in the room we were staying in. When you arrive you'll find the entrance under the canopy, once unloaded you'll find the main car park around the side/back if the hotel so suggest you unload car before parking up, only limited small car and motorcycle parking next to entrance. Kitchenette was okay with fridge, cooker etc, unless you are staying there for a few nights I doubt it would get used much. Plenty of local eateries nearby, including the adjoining Italian restaurant which is reasonably priced and offers breakfast with 15% off for hotel residents. Wifi seemed to work okay with no limit to number of devices per room. I did also see PC's near lobby with internet access etc. but didn't use them so not aware of chargeable or not. See reception I guess! Recommended as a one night stop over but I wouldn't want to stay there for several nights personally.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback from your recent stay with us in Radium Hot Springs. I am pleased you had a wonderful stay at our property and I hope you had many opportunities to explore all that Radium has to offer. All of our rooms are scheduled for renovations this upcoming Fall. We all look forward to the opportunity to welcome you back. Kind regards, Trevor Carr General Manager

"Great place to stay"

5
22/08/2017

We have stayed there many times and love it there. Roomy rooms, great friendly staff, and a great location. We will continue to go up there every year. They also have new items you can use such as Mountain bikes for the vacationers.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel when staying in Radium Hot Springs! I am so pleased to hear that your most recent stay was a wonderful experience and we look forward to welcoming you back again on your next visit to our beautiful area. Again, thank you! Sincerely, Trevor Carr General Manager

"Overpriced dirty carpets"

3
21/08/2017

This hotel in a good location, when I booked a room I asked for a suite for 4 days, just got a regular room, we had to move the next night into a suite, the carpets in both rooms need to be steam cleaned. for the price we paid it is very overpriced. this should be in the $150-$170 range no higher.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your feedback. I would like to apologize for the inconveniences you encountered during your stay with us. I do hope you had an enjoyable experience in Radium Hot Springs and I hope you will consider us again when you return to our beautiful area. Sincerely, Trevor Carr General Manager

"Great hotel"

5
17/08/2017

Very friendly staff who were extremely helpful during arrival, the food in the restaurant was well presented and really great too. Location is great and the drive down from Banff was amazing with excellent views

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback on your stay with us in Radium Hot Springs. I am very pleased to hear that my entire team were professional and made your stay most enjoyable. We look forward to welcoming you again on your next trip to our beautiful area. Kind regards, Trevor Carr General Manager

"Check out the Lounge"

5
17/08/2017

Hotel was clean and very excellent décor. Front counter staff were pleasant and helpful. Cleaning staff were also very engaging. Mark in the Lounge really went out of his way to make it a great experience for us. thanks Mark.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your wonderful comments. I am so pleased to hear you had a most enjoyable stay with us and that my entire team made the most of your visit with us. I will be forwarding your comments on to Mark as he will be pleased that his hospitality was complimented. We hope you have the opportunity to come back and try us out again. Kind regards, Trevor Carr General Manager

"Girls weekend "

1
13/08/2017

There was absolutely nothing prestigious about this hotel as the name states. The 1st floor our room was on, was eye level with the parking lot. I've never paid $250 plus a night to stare at a parking lot. So disappointing considering the wonderful views Radium has. As well as having to stare at the parking lot, our room featured a lovely mold type smell. Whatever you do- DO NOT get a room with a pull out soda intending for someone to sleep on it. The "mattress"(if you can call it that) was about 2 inches thick and you can feel every spring. Every floor always seemed to be littered with house cleaning carts and little vacuums you had to dodge around constantly. The first floor had the housekeeping laundry area, which constantly had the door open. I understand they have to do laundry, but having the door open as people are working to and from there rooms really added to the dingy basement feel. The parking area in front of the hotel had all of about 6 stalls. Anybody with mobility issues will have a hard time, because if none of these stalls are available you have to park behind the hotel and walk up a large hill to get to the lobby. Luckily we were able to drop my mom at the door and park, so she didn't have to walk up. The restaurant in the hotel is ok. A little pricey for what you get. The staff in the restaurant were phenomenal however. Super attentive and kind. Would not stay here again, and would not recommend.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize for the pullout sofa bed in your room and the location of your room. I have passed along your comments to the management of the restaurant as they will appreciate the kind comments. We would appreciate the opportunity to regain your confidence in the Best Western Plus Prestige Inn Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Stay should have been better"

2
13/08/2017

We stayed here July 21 thru the 24th. We chose this property for the central location to several attractions. Ralph was the day desk clerk. He was all business - not friendly at all. When we went to our room we noticed that the door lock was not working properly. We talked to the front desk and Ralph came to look at it and said he would send someone. An hour later we had to again ask for someone to look at the lock. This issue wasn't enough for us to request a different room. Later we discovered several plumbing issues that needed to be taken care of. When someone finally came for the door lock we also showed him the plumbing issues. He took care of the plumbing issues but said he would be back the next day to replace the lock. On our last day the maintenance man finally showed up in the late afternoon to change out the lock. The room was ok but the lighting could have been better. There was only one washer and dryer for a very large hotel. Breakfast is not included in the price and the hotel only gives you a discount toward it at the adjacent restaurant. We ate there only once and unfortunately we came into the restaurant after a crew of firefighters had just came in. There was only one waitress and she did the best she could but service was slow. The pool area was dirty. The parking was bad in that if you weren't there early enough to park in front (limited spaces) you had to park in back which meant you had to use stairs to get to your room. The night clerk, Richard was great. He was full of interesting and informative information. We enjoyed visiting with him. We would think twice before staying here again. NOTE: When checking out this property on trip advisor we found pretty good reviews however, when we were in Canada and checked this property out we found very low reviews. This property does not meet our expectations of a BW Plus property.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your experiences from your recent stay with us in Radium Hot Springs. I would like to sincerely apologize for the inconveniences you had encountered during your stay. The details you have described will be areas that I will be personally looking into further and using as training tools for my team to enhance all of our guests experiences. We do hope we get the opportunity in the future to welcome you back. Kind regards, Trevor Carr General Manager

"No free Breakfast"

4
12/08/2017

Good location, usually these hotels have breakfast free. This one had a restaurant. The waitress at breakfast was incredibly rude. Food was okay. Good location, would stay again would go somewhere in town for breakfast.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for staying with us and sharing your feedback. I am pleased you had an overall good stay; however, am concerned with your dining experience. Your feedback has been forwarded to the management of the restaurant to investigate the service side of her department. Again, thank you staying with us and we look forward to seeing you again. Kind regards, Trevor Carr General Manager

"Was a nice stay"

4
10/08/2017

Fast check in and check out. We had a king kitechenette. The room was large and clean. Fully stocked with everything you would need in a kitchen. Just bring food. The freezer didn't work that well. No coffee or hot water offered at front desk between 11 pm to about 6 am. Which kinda sucks if you are up at all hours of the night and don't want to wake your partner by making hot water in the room. All in all room was good. Would return.

"Would stay again"

4
10/08/2017

Located within 5 mins driving to the hot springs, close to restaurants. The restaurants close around 10:00 pm. Subway closes at 8:00 so prepared to eat early if you have kids. The hotel has a pool and fitness centre.

"Forgot to Insulate the Walls and Floors"

3
08/08/2017

The location of the Inn is in a good spot, with the restaurant attached, does seem to close early on Sundays, which I found shocking especially it being the summer. The pool and hot tubs are a bonus with having kids. What I didn't like was that you could hear everything in the next room to ours. The neighbors disagreeing at 2:00 am and hearing everything above us as well. That part was a bummer, and I guess comes with staying on the main floor, room 123-A. Would I stay here again, only if I was on the top floor in a corner room, as the staff was great.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback of your recent stay with us. I was pleased to hear you had enjoyed the pool and hot tub for the children; however, I would like to apologize for the noise you had encountered during your visit. Most definitely, on your next visit definitely request a room on the higher floor. We look forward to welcoming you back again soon. Kind regards, Trevor Carr General Manager

"Great Visit"

5
02/08/2017

Great Location and close to the hot pools. Lots of places to eat in the area. Great staff and clean rooms. There is a restaurant in the hotel as well to dine. Clean rooms and great staff. Be sure to ask not to spray Febreze in the room is booking in advance as the smell is powerful.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback from your recent stay with us in Radium Hot Springs. I am pleased to hear you found your accommodations clean and comfortable and that you had the opportunity to enjoy our beautiful area in the Columbia Valley. We look forward to welcoming you back on your adventure. Warm regards, Trevor Carr General Manager

"Excellent service"

5
31/07/2017

We arrived very late on the first night we checked in. The gentleman at the desk made a special effort to find extra pillows and blankets in order to ensure our stay was very comfortable. The servers at the restaurant were also extremely helpful and offered good suggestions on what events were happening around town and just outside of town. The room was also very spacious and had a kitchenette which was very nice. An excellent experience!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your wonderful comments from your recent stay with us in Radium Hot Springs. I am so pleased to hear my team at the front desk were very professional in making your stay exceptional. I trust you enjoyed your time in our beautiful village and look forward to the opportunity to welcome you back again. Warm regards, Trevor Carr General Manager

"Family stop"

4
30/07/2017

Very nice well maintained. Great staff and a very nice night of rest. The value was very good compared to other options. Good location with lots of thing to do close to the area on the property. Very good overall

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback from your recent stay with us in Radium Hot Springs. I am pleased to hear you had an enjoyable stay with us and you found us well situated to everything in the area. We look forward to welcoming you back in the near future. Kind regards, Trevor Carr General Manager

"Good Value"

4
29/07/2017

We stayed here for one night and we were pleasantly surprised by the cleanliness and size of the rooms. Comfortable beds and quiet at night. Good a/c. Check in was swift and friendly. We did not eat in the hotel. Good value family road trip hotel.

"Poor value "

1
25/07/2017

Very few good dinning options in town with hotel dining room looking tired with only the tour groups eating there. Breakfast was NOT included in our high rate. Had to eat in nearby town of Invermere. Recommend staying there if you are in the area.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to post your comments. I was disappointed to hear your feedback on our restaurant considering it went through major renovations in the Spring. My apologies for the inconvenience regarding your dining experience. We do hope you will consider us again should you ever visit our beautiful area again. Kind regards, Trevor Carr General Manager

"Disapointed"

2
22/07/2017

The front desk help was disinterested and not helpful. Breakfast was non-existent. The room was clean, but the bed was too soft and hurt my back. This motel is not up to Best Western usual standards. It angered me that the restaurant in the motel only offered 20% off its breakfast. We avoided it, and found some other very nice places to eat.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. I have our maintenance team looking into the bed issue immediately. the restaurant on site does offer breakfast on a daily basis at a cost. We do hope you will come back and try us out again. Kind regards, Trevor Carr General Manager

"Great Hotel "

5
21/07/2017

We stayed here for 2 nights then moved to a condo that we had previously booked. Next year we're just staying at the B.W for the week. Nice hotel with pool, hot tub, laundry and a workout room. The rooms were a good size and clean. We all enjoyed our stay.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I am very pleased to hear you had a most enjoyable stay and that you will be coming back and spending more time with us. We all look forward to welcoming you back when you do arrive back in Radium Hot Springs. Sincerely, Trevor Carr General Manager

"Best Western Prestige in Radium Hot Springs, B. C."

1
20/07/2017

I would not recommend this place to anyone. Front desk staff very short when answering questions, not helpful when appliances not working, room was dirty with an inches of dust on everything from shelving to bathroom cover for kleenex box. Room had smell in it. Guest rooms not secured during the day. Anyone had access to side doors.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. I sincerely apologize for the challenges you encountered during your stay. We strive to maintain high standards and I am disappointed to read your comments regarding the cleanliness of your room. The issues you outlined in your review have been addressed with the housekeeping team. We would appreciate the opportunity to regain your confidence in the Best Western Plus Prestige Inn Radium Hot Springs. Kind regards, Trevor Carr General Manager

"my trip"

3
18/07/2017

I was not very happy with this hotel. The parking in the front that should have been for motorcycles was filled with cars that didn't fit, leaving the motorcycles to park in the back where there was no security. The front desk lady was not helpful. The bartender was very abrupt and not friendly, the breakfast was cold, took a long time to place the order and the food was incorrect.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your feedback. My apologies for the inconveniences you encountered during your recent stay with us. The parking of vehicles currently at the hotel has no designation between cars and bikes, but this is in our future discussions of changing the parking in the front of the hotel. The issues you encountered in the bar and restaurant have been forwarded to the management of La Cabina and Carrington's lounge to investigate further. We hope you will try us out again on your next visit to our area. Kind regards, Trevor Carr General Manager

"Rude staff "

2
16/07/2017

Hotel itself is very nice and clean, however the staff at the front desk was incredibly unfriendly and unhelpful. I haven't encountered this level of rudeness in a long time. Considering this is a tourist spot in the summer you might want to consider replacing some of these cranky people with friendly people. We will be back to radium, but certainly not to the best western.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. I sincerely apologize for the challenges you encountered upon check in. This is not indicative of our superior service so I will be investigating this more thoroughly. The issues you have mentioned are very important to me. I Hope we get the opportunity to welcome you back. Kind regards, Trevor Carr General Manager

"lost sleep"

3
16/07/2017

The hotel has very poor insulation, making the noise very bad. you could hear talking in the next room and we were unfortunate to have two families across from each other always going back and forth slamming doors well into the late hours.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to us and I apologize that you did not have a restful stay. Thank you for taking the time to reach out to us and provide your feedback. We look forward to the possibility of welcoming you to Radium Hot Springs on your next visit for a pleasant stay. Warm regards, Trevor Carr General Manager

"Very nice hotel !"

4
16/07/2017

Rooms were clean, updated decor, and very nice to relax in after driving all day. Newer flat screen TV's and mini fridge in the room. Pool and hot tub were fun to go to. My family will stay here again - thanks for the great night !!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your wonderful comments. I am pleased to hear you enjoyed your accommodations and our hotel amenities. We all look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Great hotel, Awesome location"

5
12/07/2017

The location was excellent for our ATV excursions in the area. A short drive across the river opened up 100's of Km's of trails and FSR to explore. The hotel was an excellent base and our room was spacious with a kitchenette. There is and nice pool and well equipped exercise room. The on site restaurant is nice but we only had breakfast. It is not free breakfast but you do get 15% off and we preferred this option and enjoyed some great omelets and friendly service. Our only regret is we didn't plan on staying longer but we plan to at a later date. Oh yes, there is plenty of parking for an ATV trailer as well which we noticed could be a problem at some of the other motels in the area.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing with our other readers your wonderful comments. You have given a wonderful overview of our hotel and amenities. I am pleased to hear you had a most enjoyable visit and we look forward to seeing you all again soon. Warmest regards, Trevor Carr General Manager

"Radium Get Away"

4
12/07/2017

Radium and area has something for everyone who likes to spend time outdoors. Hot springs, pools, lakes with beaches, mountain hikes and activities, great golf and tasty restaurants. The best motel in the area is the Best Western Plus Prestige.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your review of you recent stay with us in Radium Hot Springs. I couldn't agree more on the variety of activities available in our area and the newest attraction, the Valley Zipline, scheduled to open next Friday, July 21st. We look forward to welcoming you back in the near future. Kind regards, Trevor Carr General Manager

"Surprisingly Good"

4
10/07/2017

Radium is a small town with mostly older type motel accommodations. This was a very pleasant surprise. The hotel was very clean and the staff extremely polite and helpful. Newly renovated restaurant was also a nice surprise. I believe there are plans for additional updating and renos but what they have completed to date are very well done.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. I am very pleased to hear how much you enjoyed your time in Radium Hot Springs. My team will be thrilled to hear your wonderful comments as well. We hope we have the opportunity to welcome you back on your next trip to our beautiful area. Warm regards, Trevor Carr General Manager

"Somewhat Disappointing"

2
09/07/2017

Family of four travelling to Radium in the summer need great service and amenities. Unfortunately and surprisingly this hotel didn't seem to meet criteria. Pool and hot tub weren't up to par, Best Western elite status not mentioned or offered, doors difficult to use and staff unfriendly. Good location though and nice exterior.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. I sincerely apologize for the challenges you had encountered during your stay. I will be using your comments to work with my team to ensure they are offering a superior experience to all of our guests. I trust you had a wonderful experience in Radium Hot Springs and we hope we have the opportunity to have you back again so we may provide you with a superior stay in the future. Kind regards, Trevor Carr General Manager

"Excellent stay during the last week of June 2017"

5
08/07/2017

Despite the fact we did not arrive until 2am on a Monday morning due to an eight hour mechanical delay the front desk gentlemen was excellent in describing the area and the features of the hotel. We had a small kitchen along with a king bed which was wonderful! We have never slept this well in years! The town itself is very small and quaint and it pretty much shuts down by 8pm or so. There are a couple of gas stations and restaurants nearby but no true grocery stores to speak of. The restaurant was good and we had one dinner there. Breakfast is not included in your hotel rate, so be aware of that. The staff goes out of there way to help you, including using the fax when we had a minor issue that had to be resolved just before check out. Our room had a small cook top and a microwave and a small fridge and freezer which came in very handy. The room was clean and the internet and TV worked just fine. I would highly recommend this hotel!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to share your review online. I am very pleased to hear that my agent at the desk upon your arrival was very informative regarding our property and that you found your accommodations clean and comfortable. We look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"A Good Choice"

4
04/07/2017

We have stayed here on several occasions. The hotel is well placed and offers a number of facilities. The restaurant is very good and reasonably priced. I had occasion to use the Spa for a massage and found this excellent. The Hot Springs are a 5 mins drive away and there is plenty of parking at the hotel. The rooms are well proportioned and well equipped.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Welcome back to the Best Western Plus Prestige Inn Radium Hot Springs. I am so pleased to hear you enjoyed your time with us and had the opportunity to try out our newest amenity, Elevation Spa. I have forwarded a copy of your lovely comments to the team in the spa as they will be pleased to hear your wonderful comments. We look forward to seeing you again soon. Warm regards, Trevor Carr General Manager

"Visiting the Rockies"

4
01/07/2017

We stayed at this hotel for three nights as part of our Rocky Mountain tour. The hotel staff were friendly and helpful and even witnessed some documents we had to send back to the UK. The room was large, clean and had a fridge etc. The air conditioning was a bit loud but didn't really disturb us. We had breakfast every day and were given a discount voucher. The restaurant staff were particularly friendly and the food was fine. We had great views out of the windows and watched goffers playing across the road. Our only gripe was that we only got one slice of bacon with the breakfast. The hotel is ideally situated to explore Kooteney National Park and other points of interest. It is near to the Hot Springs so you can enjoy a dip and get back for a relaxing shower. I would definitely recommend this hotel.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you making us your choice hotel while exploring Radium Hot Springs. I was so pleased to hear how much you enjoyed your accommodations, the views and our restaurant. We all look forward to welcoming you back on your next trip to our beautiful area. Kind regards, Trevor Carr General Manager

"Nice place to stay"

4
27/06/2017

We enjoyed our stay here. They have the perfect location. Nice staff, especially Mark in the lounge. Great place for the dog. Right at the south gate of Kootenay National Park. Since the Radium Hot Springs bathing pools were closed due to a outage we used the hotel pool and hot tub. They were typical facilities.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
My team will be so pleased to hear your wonderful comments! Thank you! I will pass on your compliments to Mark in the lounge. We look forward to your next stay with us in Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Great location"

4
27/06/2017

We made reservations here for 7 of us in two rooms. The rooms were very nice and quiet. We were a little disappointed that they did not offer a complimentary breakfast for the money. It is walking distance of "Horsethief Creek" a good place to eat dinner, down the street. When we checked in the lady told us to park on the side, the only lot they seemed to have, and come in the front door. It was a little walk, then down the hall. Leaving we noticed there was also a side door closer to the parking lot. Over all a good place to stay. Nice pool area for the kids. I did not try the hot tub.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback. I was pleased to hear that you had enjoyed your accommodations and found us well situated in Radium Hot Springs. We look forward to welcoming you back again on your next trip to our beautiful village. Kind regards, Trevor Carr General Manager

"Convenient and comfortable...."

4
27/06/2017

Radium isn't that big. This is a good spot, clean and we had a quiet stay. Adjacent to but not aligned to the roads. 6 minutes or less to the hot springs, and we recommend the pub nearby, Horse thief Pub for the best burger ever and excellent service. We look forward to exploring more of the Kootenay region again very soon.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind comments regarding your most recent stay with us. I am pleased to hear you found your accommodations clean and comfortable. We love the fact that Radium Hot Springs is still small enough to enjoy all the amenities that our village has to offer. We look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"Clean Hotel, Terrific Location"

3
27/06/2017

The hotel was clean, the staff friendly and the location was terrific. We stayed here a week and used it as a home base while we visited Banff National Park. The very first night we stayed (we had a ground floor, end room) a herd of 13 Ram/Sheep walked down the middle of the street, past our window, and the hotel. It made for a terrific photo shoot. Also, about a mile out of town, there was an approx.. 2 year old Grizzly Bear seen not far off the road. They let you "opt out" of maid service in return for $10 off your breakfast in their restaurant if you like. We did so a couple days and the food was very good. Unfortunately, even though we paid for 5 people travelling together, you still only get four bath towels, wash cloths, etc. When we called down to get a 5th bath towel, they refused because we "opted" out of the maid service! So, we did not request "no service" the third day and the maids still didn't clean or leave clean towels then, either. After a telephone call, they brought clean towels and told us the "button" had been pushed for "do not disturb." We didn't even know there was a "button" and therefore, did not push it. At any rate, that is the only problem we had and it was taken care of eventually. We would definitely recommend this place and would stay here again if in Radium Hot Springs

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting beautiful Radium Hot Springs. I am so pleased to hear you found your accommodations clean and well situated in Radium and that our team were very professional. I agree with you when it comes to the wildlife and perfect picture opportunities. We all look forward to welcoming you back on your next trip to our beautiful area. Warm regards, Trevor Carr General Manager

"Radium Hot Springs, BC, Canada"

5
27/06/2017

I stayed with a friend one night returning from the Canadian Rockies. The Inn was very easy to find, and we had an excellent stay. Very much enjoyed the hot tub and pool. We ate breakfast at the restaurant in the Inn which was excellent. Very good service from all employees.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your feedback. I am pleased to hear you enjoyed your accommodations and our hotel amenities. Your wonderful comments regarding the restaurant have been forwarded on to the team there as they too will be pleased to hear that you had enjoyed their hard work. Again, thank you and we look forward to seeing you all again. Warm regards, Trevor Carr General Manager

"Classic Best Western"

4
22/06/2017

The hotel itself was lovely and delivered the level of comfort that I expect from Best Western. The adjoined restaurant (where they serve breakfast at 20% off to hotel guests) was not good. The food was simple and bland, but priced as though it was five-star. Despite good service and the discount, I could not eat there more than once.

"EXPENSIVE -- PULL OUT YOUR WALLET !!!"

3
21/06/2017

Nice hotel but about 40% or more over priced !! Location is right in the center of town. Would go back if they lowered the prices... Good service. Nice rooms.. and great location... But there are many small hotels in the town that are cute and much much more affordable !!!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your feedback on your recent stay in Radium Hot Springs. I was pleased to hear that you enjoyed your accommodations and found our location centrally located. We look forward to the possibility of welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Great hotel with restaurant"

4
20/06/2017

Enjoyed a single night stop over. Booked in advance for a decent rate. Had all required for adults and a toddler, very comfortable looking "cot" (as us British fall it) of the playpen type. The provided sheets which made for a sound nights sleep for the toddler and the adults. Onsite facilities looked nice but didn't use them as we had enjoyed the hot springs earlier and were tired from a busy day. The attached restaurant served good food, the hostess ensured we had everything sorted despite a slight error in the order, very quickly and professionally rectified. Only downside was the ice machines are very loud and could be heard in the room, thankfully not all the time. Unlike other places this is not affected by logging traffic despite being next to the busy roads. A sound nights sleep was had by all.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I am very pleased to hear you found your accommodations restful and relaxing and that you had the opportunity to have an enjoyable dining experience. We look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"Great service and super comfy beds!!"

5
20/06/2017

We were a group of 13 in Radium for a family reunion and would most definitely return for our next one. The beds and pillows were extremely comfortable offering a great night's sleep! The staff were friendly and helpful!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your wonderful comments after your recent stay with us in Radium Hot Springs. I was very pleased to hear you found your accommodations super comfortable and that my entire team were so helpful and friendly. I hope you had a wonderful family reunion and we look forward to welcoming you back again for your next reunion. Sincerely yours, Trevor Carr General Manager

"Best Western Radium Hot Springs"

3
20/06/2017

Older hotel, told that breakfast not included yet AMA book stated it was for members Handy for hot springs Expensive for what is offered Would not recommend as great place due to cost Very noisy air conditioning in room unable to sleep well

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. I sincerely apologize for the challenges you encountered during your stay. I had consulted the AMA book after your review and it was noted that breakfast may be included. As we have a full service restaurant onsite we do not offer a complimentary breakfast, but rather extend a discount towards breakfast to all hotel guests. We hope we have a chance to host your stay on your next visit to Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Overpriced"

3
14/06/2017

Thought this motel was over-priced for the experience. The fridge buzzed and rattled keeping us awake and the rug was not that clean. The pillows were lumpy. Don't think they should charge high prices just because they use a fancy name like "Best Western Plus", when the overall experience is NOT a plus.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental in improving our hotel and services, so I want to thank you for sharing your experience. I apologize for the inconvenience with the non functioning fridge in your room and the noted stains on the carpet. My team in maintenance have addressed these concerns. We hope we have the a chance to host your stay on your next visit to Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Beautiful location and great decor from the past"

4
13/06/2017

Very clean and well kept hotel in the heart of the mountains. Easy to walk around the town and right across the street from a beautiful park. Beds are super comfy. Never actually used the pool or hot tub as we went up to the hot springs instead which are very close to the hotel. Not too satisfied with the breakfast staff the day we were there as they were unorganized but in the end the food was worth waiting for. Pictures on the wall from years ago we found really interesting.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you sharing your wonderful comments review of your recent stay with us in Radium Hot Springs. I am very pleased to hear you had a most enjoyable stay and found your beds super comfortable. We definitely are centrally located to everything in our beautiful area. My apologies for your dining experience and have passed this along to the management of the restaurant and lounge. We look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"Radium Prestige"

5
12/06/2017

This Hotel is a pleasure from Check-in to Check-out ; the Staff in all areas were helpful , professional and friendly. The room was a reasonable size with all the amenities that we expected and / or required. The Italian restaurant , and owner Sue , were well worth a visit with excellent and reasonably priced choices.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to our team and I am so pleased to read that you had a fantastic stay in Radium Hot Springs. I have also forwarded your lovely comments on to Sue in the restaurant to pass along to her entire team. Again thank you for making us your choice hotel and we look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"Great Location"

4
12/06/2017

The hotel was clean and was located in the centre of the town. Easy to get to all the restaurants, hikes and hot spring. We have no comment about the restaurant or bar, but the pool and hot tub was enjoyable.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was so pleased to hear you had a comfortable stay and had the opportunity to try out our pool and hot tub. We hope we have the opportunity to welcome you again in the future. Kind regards, Trevor Carr General Manager

"Great location"

4
11/06/2017

Great location, nice staff. The restaurant connected to the hotel is just so-so. Dinner was fine, but breakfast time found the restaurant understaffed, thought he waitress was apologetic and really went out of her way to be helpful, there were just too many in the restaurant for one person. Again the food was just so-so

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting beautiful Radium Hot Springs. I was pleased to hear you enjoyed our property and that our team were very professional. I do apologize for your breakfast experience and I have passed your comments on to the management of the restaurant to investigate this further. We do hope you will come back and try us out again in the near future. Kind regards, Trevor Carr General Manager

"Good Value for the room / suite"

4
07/06/2017

Best Western motel / hotels are very consistent in quality. However this one did not provide complimentary breakfast although did give 20% discount toward breakfast. It's good to be a member to save even more on your travel accommodations.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your feedback on your recent stay with us in Radium Hot Springs. I was pleased to hear you had an enjoyable stay with us. I trust you had a wonderful experience while visiting our beautiful area and we look forward to the opportunity to welcome you back again. Kind regards, Trevor Carr General Manager

"great location for walking the village"

4
04/06/2017

I spent two nights and the room is standard and clean. The checkin was smooth and easy and informative. The wifi is good and consistent there is a restaurant in the hotel and water and coffee in the lobby, the gym is extra special, best in any best western I have stayed in

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I am very pleased to hear you enjoyed your accommodations and that you had the opportunity to try out our fitness center and restaurant. We all look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Surprised!"

4
01/06/2017

This Best Western has proofen to be a good quality hotel. Welcoming, clean and spacious rooms with updates. Doors cannot be open totally. But they will work on that. At the other side of the road is the road to Kootenay National Park. Sufficient parking spots. Restaurant on the site which has been renovated. Modern but warm atmosphere with a Italian menu.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I am pleased to hear you found your accommodations clean and spacious and you had the opportunity to check out our restaurant on site. I trust you had a wonderful experience while in Radium and we look forward to welcoming you back. Kind regards, Trevor Carr General Manager

"Great Hotel"

4
29/05/2017

We were very happy with the hotel. The rooms were clean, the staff was very friendly and helpful, and the facilities were very good. We used the pool, hot tub and fitness room and were pleasantly surprised. It was a lovely stay - I would definitely recommend this hotel in Radium! Walking distance to everything.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and it is rewarding to hear that you had a great stay. I am very pleased to hear you enjoyed your accommodations and were able to check out other hotel amenities. We look forward to welcoming you back on your next trip to Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Soccer team"

4
29/05/2017

We attended a soccer tournament and the majority of the team were able to stay here within close proximity. They had a 10pm curfew which was very much appreciated and respected. We would stay here again should the opportunity arise

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting for the annual soccer tournament in Invermere. I am pleased to hear you had enjoyed your stay with us and that you will choose us on your next trip to our beautiful area. Kind regards, Trevor Carr General Manager

"Great place"

3
28/05/2017

Stayed here last week. rooms were good. clean. staff very nice. NO free breakfast. have to pay for the breakfast on Ala carte menu. hotel guests get 20 % discount for breakfast. Hot tub was so good.wish to go there again.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of our hotel and amenities. I am pleased to hear your accommodations were clean and our team were very polite and professional. We look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Just an average hotel"

3
27/05/2017

For the price, didn't meet expectation, but overall, a decent stay. The lack of a continental breakfast, because of the on site restaurant, would have helped. Rooms were clean, but poorly renovated...the door wouldn't open all the way because the floor got in the way.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your comments on your stay with us in Radium Hot Springs. I am pleased you found your accommodations clean. We are currently working on all of our doors throughout the property as well as other improvements scheduled for fall. We hope you will come back and try us out again. Warm regards, Trevor Carr General Manager

"Great place to stay!"

5
23/05/2017

We stayed at this hotel on the 2nd night of our trip. It was a nice property. Front desk staff were friendly and helpful. The room was nice and clean. They were doing some remodeling but it didn't bother us. This is really close to the hot springs.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel during your visit to Radium Hot Springs. I was pleased to hear that our team were very helpful and that your accommodations clean and spacious. We look forward to welcoming you again on your next trip to our beautiful area. Kind regards, Trevor Carr General Manager

"May 21-22 2017"

5
23/05/2017

Very nice. Only one elevator that is shared with cleaning staff but didn't cause any issues! New and clean. I can't rate Service very high as we didn't require any service other than check in and check out and that was great! Central to a lot. Could walk to the hot springs if you are a walker. You get 20% for breakfast at the restaurant so no free breakfast if that's what you look for.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your review online. I am pleased to hear that you had an enjoyable stay with us in Radium Hot Springs and that you had the opportunity to check out the amenities both in our property and in the village. We look forward to welcoming you back in the future. Warm regards, Trevor Carr General Manager

"visiting the hot springs."

4
22/05/2017

the over all visit was out standing will do it again,maybe stay longer and visit the park during the summer and spend more time in the hot pools also enjoyed the wild life in the park as well as the goats in the middle of town.

"Worst stay. "

1
20/05/2017

If you have pets. Don't stay at that hotel. They will charge you arm and a leg. $80 for 2 nights is outrageous. They don't tell you that till you arrive so you have no choice but take it. Restaurant food was horrible. Day time staff was good. Night shift was horrible. Used to stay at the hotel all the time. Never again.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that your experiences in the restaurant was below your expectations and have forwarded your comments on to the ownership of the restaurant to investigate this further. As well, I understand your frustrations regarding pet fees; however, it is policy to process pet fees as our pet friendly rooms require deeper cleaning. Again, my apologies for the inconveniences you encountered and we hope you will try us out again. Kind regards, Trevor Carr General Manager

"Decent hotel, couldn't find the prestige..."

3
20/05/2017

We booked a weekend here and arrived on a Friday afternoon. There was a mix-up with our reservation (I booked on credit card points) which was quickly resolved by the manager. The woman at the front desk gave each of my small girls (9 months and 2 years) a complimentary Teddy Bear. Room was clean and functional with exception of a couple of items (door to room jams up on floor, shower leaks like crazy onto the bathroom floor). We called the front desk for a crib and they offered us a pack and play for an extra $10/day. (i don't know why hotels advertise cribs when all that's available are play pens). Once delivered to our room (we left for dinner) we had to call the front a second time to get some sheets for the play pen. I think the woman at the front desk was the only employee in the building! We booked this hotel because of the indoor pool. Pool was decent and the kids had fun. There was ample parking around the property. Good - Family Friendly, Indoor pool, ample parking, free wi-fi worked well, bed's were reasonably comfortable. Bad - Half a flight of stairs to traverse if parked in back lot, no cribs (when advertised), charge $ for a pack and play. Minor maintenance issues. Summary- Solid 3 star hotel. Good for a short excursion to the mountains. Location is central for walking around Radium. Still looking for the prestige.....

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your experiences. It was a pleasure to hear that your reservation issues were rectified and that the evening agent took care of your little ones. My apologies for the mix up when delivering the play pen to your room and the need to request additional sheets. I trust you enjoyed your time in Radium Hot Springs and we look forward to the opportunity to host you again. Warm regards, Trevor Carr General Manager

"Convenient location and all the amenities"

4
16/05/2017

This Best Western is in a very convenient, can not miss location, right at the intersection of 2 major highways Hwy 93 & hwy 95. But despite being right off the Highway, the rooms are located to the back and we did not hear any noise from the Highways. Rooms are very large and clean with sitting area and small fridge; unfortunately no coffee maker; everything was very clean. Beds were super comfy. There's a pool on site which we did not visit. The hotel has a restaurant and pub on site, we only visited the restaurant for breakfast, you're given a 20% off coupon for breakfast menu at check-in. Unfortunately the breakfast was not very good, extremely bland and not tasty! Would not eat there again. Everything in Radium is within 10 minute walk from hotel. But you would drive to the Hot Springs, about 5 minutes by car. Would definitely stay here again.

"We will return"

5
15/05/2017

Unusual low volume noise all night . Hard to define and difficult to There was a low volume noise all night. We were unable to identify it nor locate it.It affected our sleep. Perhaps I ought to have turned the fan on a higher setting. But it didn't ruin our experience! All else 10 out of 10. Clean! Friendly! Very convenient location We will return! We will return!

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting Radium Hot Springs. I am pleased you had a wonderful overall experience and that you will be coming back to see us in the future. Thank you for bringing to my attention the noise you encountered, my team are investigating this further. Warm regards, Trevor Carr General Manager

"Amazing overall"

4
12/05/2017

Staff were very friendly, everyone was very helpful and nice during our stay, the pool was clean and well cared for. Restaurant staff was kind, funny, and amazing. They probably have the best hot chocolate in the world. Would definitely stay again if I were in the area.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the opportunity to tell us about your stay and sharing your review. I was extremely pleased to hear that our entire team went above and beyond. I have also forwarded your lovely comments on to the management of the restaurant. We all look forward to welcoming you back on your next adventure to Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Shooting Range"

5
12/05/2017

We come every year and stay at the Best Western. Always Good service, good food at the restaurant and excellent service from the waitresses. Rooms are decent and comfortable. We will definitely be back.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Welcome back and thank you for making us your choice hotel in Radium Hot Springs. I was pleased to hear you had a wonderful stay with us. We do look forward to welcoming you back on your next trip to our beautiful area. Warm regards, Trevor Carr General Manager

"Wish I could have stayed longer"

4
11/05/2017

Stayed one night on the way from the Okanagan to Jasper. The hotel lobby is very nice, with vintage photos of the area. Had pizza and beer in the bar for dinner, which was as good as I've had almost anywhere! The room was well appointed, and the bathroom is VERY roomy. No free breakfast, but there was a 20% off coupon for the attached restaurant. Unfortunately we were on the road early the next morning, so didn't have time to partake. On the way out of town, we were greeted by a large group of mountain sheep. I hope to return to the BW in Radium in the future and explore the area.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your spacious accommodations and had the opportunity to experience our lounge, Carrington's. We do look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Mediocre.. "

3
04/05/2017

Stayed 1 night with a checkout on May 04. Facility was clean along with the room . This BW does not include breakfast. Restaurant serves a very good Pizza. The rooms ac unit started and continued to make very loud rattling throughout the night. At check out the staff was advised, inficated he would have staff repair it. No offer of a breakfast or discount??

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. I sincerely apologize for the challenges you encountered during your stay. The issue with the AC was forwarded to maintenance for repair. We hope you give us another opportunity to provide you with a superior guest experience. Warm regards, Trevor Carr General Manager

"Weekend in Radium"

5
02/05/2017

Golf weekend in Radium that was awesome. Hotel was very good. Staff were excellent. Lounge was good (notwithstanding loud mouth local) with good food. Pool and hot tub and fitness Centre were all very good with early morning and late night hours. Golfed The Springs all 3 days. Steve Bob, Matt and Garrett did a great job. Even shot a decent couple of rounds. Would definitely be back.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for your comments. You have given our other readers a wonderful overview of our hotel and amenities. I was very pleased to hear you enjoyed your accommodations and amenities. We all look forward to welcoming you back again in the near future. Warm regards, Trevor Carr General Manager

"Not bad for a hotel chain"

4
29/04/2017

Stayed in Radium Hot Springs on our hot springs tour of the Kootenays. Very clean hotel with courteous checkin staff. Only downside to the experience was the one server in the restaurant for breakfast leaving empty coffee cups sit too long. Otherwise a great place to stay.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your home away from home in Radium Hot Springs. I was pleased to hear that you enjoyed your accommodations and are team were very professional at the desk. I have forwarded your comments on to the management in the restaurant to use this as a training tool for our future guests. We look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"Expectations of a Best Western "Plus""

3
27/04/2017

I was under the impression that all BW Plus hotels offered a free breakfast and was disappointed when it wasn't provided. On the upside the cleaning staff did a wonderful job with our room and they were all very friendly. Thank you.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your review online. With all best westerns, all are individually owned and operated and the choice to offer a free breakfast is subject to the ownership. In many cases, several do not offer a free option. I am pleased to hear that our team in housekeeping were very professional and trust you had an enjoyable time in Radium Hot Springs. We look forward to welcoming you again. Kind regards, Trevor Carr General Manager

"Great service and price"

5
26/04/2017

Great service, friendly helpful staff. Our room was wonderful, clean and modern. Loved the pool and hot tub and the food at the restaurant was yummy. Wonderful breathtaking views and the hot springs is just a quick ride up the hill.

Trevor C, General Manager at Best Western Plus Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Radium Hot Springs. I was extremely happy to hear how much you enjoyed your clean and comfortable accommodations and you had the opportunity to try out our newly renovated restaurant. We all look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Relaxing stay"

5
22/04/2017

Really enjoyed our stay and the close proximity to the Hot Springs. The beds were comfortable and slept well after a long soak. It was nice being able to enjoy breakfast onsite and the food was fantastic just wish we could have stayed longer.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your review of your recent stay with us in beautiful Radium Hot Springs. I was so pleased to hear how much you enjoyed your comfortable accommodations as well as enjoy your dining experience in our restaurant. We look forward to welcoming you back on your next trip to our area. Warm regards, Trevor Carr General Manager

"Just right!"

5
20/04/2017

A spectacular drive from Calgary to Radium on our way home to the Fraser Valley brought us here. Enjoyed dinner in Carringtons Lounge, great bartender, and our room, including the view, was excellent.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you found your accommodations excellent and with spectacular views. As well, am pleased you had a wonderful dining experience in Carrington's Lounge. We look forward to the opportunity to welcome you back again. Kind regards, Trevor Carr General Manager

"Nice Renos, friendly staff"

5
19/04/2017

We stayed Easter long weekend and were impressed with very friendly service at front desk, room and the restaurant. Beds are so comfortable, very clean rooms and they were very accommodating bringing us a kettle and microwave extremely quickly. I also used the gym, which wasn't bad. The pool and hot tub were fun. Only complaint I might have is no shower or change room in pool area. (Ladies washroom only. ??) and they were out of fruit at the Breakfast. (Not to good for a long weekend) But I would go back as it's good value, great service and super comfy beds.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting Radium Hot Springs. We appreciate you taking the time to post your review and give us your feedback. I was pleased to hear that my team provided you with your requirements and that you had enjoyed your clean and comfortable accommodations. We look forward to welcoming you back again in the future. Warm regards, Trevor Carr General Manager

"Nice room...but no free breakfast."

4
18/04/2017

We were on holidays and the Prestige Inn was our last night. We enjoyed a beautiful clean and comfortable room with quiet for a restful sleep. Our only complaint was the lack of a free breakfast that all the other Best Western Hotels had offered. We received a coupon for 20% off the hotel breakfast which would have cost the same, I'm sure, if we had dined out.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to provide your review. I was pleased to hear you enjoyed your clean and comfortable accommodations. Each Best Western is individually owned and operated. We are pleased that La Cabina is part of our hotel and extends a 20% coupon to all of our in-house guests. I trust you enjoyed your time while in Radium Hot Springs and we look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"Solid base for golf trip"

4
16/04/2017

The Best Western Plus Prestige Inn Radium Hot Springs is located on main street when you come into town. Hotel is modern, rooms are large and comfortable, staff pleasant, and hotel is located within short drive of several excellent golf courses. Found it odd that we couldn't watch hockey games on room TV in HD, but maybe it was just a settings issue. Will definitely consider Best Western next time I'm in Radium area.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I was pleased to hear you enjoyed your spacious and comfortable accommodations and that our team were very professional and pleasant. Our property is definitely well situated to easily access local amenities as well. We look forward to your next visit to Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Nice hotel terrible service"

1
16/04/2017

I would not recommend this hotel. It was extremely noisy, kids playing in halls until midnight knocking the metal knockers on doors. Asked how stay was mentioned it was poor and nothing more was asked.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that you were inconvenienced with the noise over this past weekend. Being that it was a long weekend, I know we had a large amount of families visiting us to enjoy the Easter holidays. I will be using your feedback to discuss with my overnight team to ensure noise levels are not an inconvenience. We do hope you come back and try us out again. Kind regards, Trevor Carr General Manager

"Decent hotel"

3
12/04/2017

Building and lobby are well maintained, friendly staff. Noise insulation isn't the best, could hear people talking next to us. Room & bed was clean but not the most comfortable. Avoid the hot tub and pool, dark and creepy.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your experiences while visiting us in Radium Hot Springs. I am pleased to hear you found our team very professional. I am sorry to hear you did not find the beds the most comfortable however. Our team in maintenance will be addressing the lighting issues in the pool area as well. We look forward to your return trip to our beautiful area. Kind regards, Trevor Carr General Manager

"Quiet Stay"

4
11/04/2017

Nice stay, looking forward to the new restaurant décor on our next visit. Recommended. Centrally located, beds were comfortable, Bath sink at an excellent height! Decent pool/hot tub. No waterslide unfortunately. Men's change room was out of order...

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your review of your stay while visiting us in Radium Hot Springs. I was pleased to hear you enjoyed your accommodations and found the beds very comfortable. We are all looking forward to the re opening of our restaurant. We look forward to welcoming you back. Warm regards, Trevor Carr General Manager

"Very Nice Hotel"

5
06/04/2017

We went to Radium for one night and stayed here..Very nice Hotel. The bed was so so comfortable, that we had a great night sleep. We went to the Lounge for supper and a few cocktails, and the gentleman that served us was such a nice man. Loved everything about this hotel other than the Lounge closed on Saturday night at 10:00pm. Clean hotel and great staff. Would definitely stay again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your review of your stay with us in Radium Hot Springs. You have provided a great overview of your experiences to all of our other readers. I am very pleased to hear you enjoyed your accommodations and found them very comfortable. I will be sure to forward on your lovely comments regarding your service in our lounge to the team. We look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"BEST WESTERN IN RADIM"

4
28/03/2017

Although there were renovations going on in the restaurant, our stay was good. The staff were helpful and printed off directions for an attraction that we were looking at doing. The hotel itself was clean, we could hear the kids in other rooms during the day but that would be my only dissatisfaction

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a wonderful stay in Radium Hot Springs. I am very pleased to hear my team provided information on attractions in our area and that you enjoyed your accommodations. We look to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Decent value"

3
26/03/2017

Room was clean and quit. Pool area was a little small. Kids enjoyed it though. Service was good and front desk lady was great. Restaurant was under renovations but they did have a temporary set up. Would have been nice if breakfast was included.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your experiences while visiting us in Radium Hot Springs. I was pleased to hear you enjoyed your accommodations and had the opportunity to visit our hotel pool and restaurant. We look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"A breath of fresh air at a good price"

5
18/11/2016

After several disappointments at hotels during our travels through the Rockies, we were expecting the worst and got the best with we arrived at the Best Western in Radium. We entered the spacious and clean lobby and were immediately greeted by friendly staff with a sense of humor, and a desire to make our stay the best they could. Into the room to find it very clean, a fabulous comfortable bed and all the amenities you need (definitely all the basics). While their restaurant was already closed for the evening, they made a few calls to find one in town that was open, told us what to expect, and it turned out just fine. Breakfast the next morning in the restaurant in the hotel proved to be very good, and again staffed with wonderful friendly people. No one was worried about whose table you were, if you needed something, whoever was walking by was more than willing to assist. A great experience and highly recommend this hotel.

PrestigeHotels, Guest Relations Coordinator at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Hi Marion B, Thank you so much for taking the time to write such a nice review of your stay with us. We are pleased to hear that we could provide you with a breath of fresh air while you were having unfortunate luck while travelling throughout the Rockies. I will make sure to pass your wonderful comments to all of our staff directly! We look forward to welcoming you back again in the future! Kind Regards, Sarah Holowaty

"Very Nice"

5
15/11/2016

We had a really nice stay. Room was clean, pool was large and warm so super enjoyable. We ate breakfast at the restaurant in the hotel. We got a voucher at the front desk for breakfast so it was a little cheaper than the menu prices. Large parking lot for bigger vehicles. We would stay here again

PrestigeHotels, Guest Relations Coordinator at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you so much for writing such a nice review of your stay with us in Radium. You have provided other readers with an excellent overview of what they can expect when they stay with us! We hope to welcome you back again soon! Kind Regards, Sarah Holowaty

"Disgusting and Dirty!!!!!!"

1
07/11/2016

My Son went up for a nice get away and we rented a suit but the carpet was Disgusting full of stains dirt. When we asked for extra towels they questioned it but still gave them to us. The Uacuzzi was old and rusted and look very dirty I would'nt bath my dog in it. We would never would stay there again and would not recommend any of our friends or family staying there. And the had a Ridiculous price for what it was!!! Best place on Earth to stay at is Fairmount Springs Hotel Unfortunately they do not have one in Radium.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. I apologize that we missed the mark on the cleanliness of your suite. I have spoken with my AGM who was on duty and I understand they did extend a discount on your reservation. As well, I have also replied to your review internally and have extended a discount for a future stay with us. Again, thank you for bringing these issues to my attention and I hope we have the opportunity to welcome you again in Radium Hot Springs. Warm regards, Trevor Carr General Manager

"overnight stay!"

5
04/11/2016

lovely hotel, very friendly staff. rooms very clean and spacious. would recommend this hotel as a stop over. didn't use restaurant so couldn't comment on it, we had a drink in the bar and staff were very nice.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your lovely comments from your most recent stay with us in Radium Hot Springs. I was pleased to hear you found your accommodations spacious and clean and that our team were very friendly and welcoming. We look forward to the opportunity to welcome you again in the future. Kind regards, Trevor Carr General Manager

"Looking for a place to rest after a long drive "

4
02/11/2016

The hotel is nice and the people made us feel welcome. Beautiful mountains view. The restaurant is really bad, even a burger wasn't good... when we told them that the meat was over cooked they said "oh I think the hit was too hight when the chef cooked". Really????

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while staying Radium Hot Springs. I was pleased to hear you enjoyed your accommodations and that our team were very welcoming and professional. I would like to apologize for the inconvenience you had during your dining in La Cabina. I have forwarded your comments on to the management of the restaurant to investigate further. Again, thank you and we look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"Convenient not luxurious"

3
27/10/2016

Comfortable overnight stay; location was easy to find but too close to logging road; hotel could have included breakfast. My spouse was disappointed with bed sheets and comforter but furnace and thermostat worked well.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share the details of your stay with us in Radium Hot Springs. I was pleased to hear you found your accommodations comfortable and easily found. We look forward to the opportunity to welcome you back again on your next trip to our beautiful surroundings. Warm regards, Trevor Carr General Manager

"Stop over on our way home"

5
17/10/2016

Great, clean, easy to find place to stay. Walking trails right across the road. 2.5 kms to hot springs. Walking trail all the way to the hot springs is you want to walk. Grocery store very close. Restaurant in hotel. Wild life every where in the town. They matched the TripAdvisor price. I would stay again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while staying in Radium Hot Springs. I was pleased to hear you enjoyed your stay while in our beautiful area and that you had the opportunity to explore all we have to offer. We look forward to the opportunity to welcome you back again in the future. Kind regards, Trevor Carr General Manager

"Not your average experience!"

2
06/10/2016

I searched for the best prices and then phoned the hotel to determine if they would meet the Booking.com price. I reserved for three nights and at no time did they tell me it was mandatory I stayed three nights. When I checked in I said I was staying for two and they told me they would have to increase my price by more than $80 per night! No way around this they said. To avoid being "taken" we decided to stay in the area and stay for three nights. Cleaning of the rooms was NOT adequate. Photos will tell the story here. Upon check out I asked for the manager who agreed that the housekeeping in our room was not good but was experiencing high staff turnover. Note that the housekeeping staff appeared to be living in the hotel and hung out on the basement level. I think I received a $20 discount (not that I wanted it).

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. We strive to maintain high standards and I am disappointed to read your comments regarding the cleanliness of your room. the issues you outlined in your review have been addressed with the team in housekeeping. We hope we have the opportunity to welcome you back for a superior experience. Warmest regards, Trevor Carr General Manager

"Night stay"

4
04/10/2016

Nice comfortable suite and a lavish breakfast. We were a group of 6 and managed a suite but had to make do with one toilet, all in all it was ok. The property is nice and i noticed that a lot of people were staying there with their dogs.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to post your comments. I was pleased to hear you and your group enjoyed both your accommodations and the restaurant on site. I trust you had a wonderful experience while in Radium Hot Springs and we look forward to the opportunity to welcome you again in the future. Kind regards, Trevor Carr General Manager

"Very good to excellent"

4
29/09/2016

We stopped in Radium Hot Springs on our way to Banff and Jasper and stayed at this Best Western. May have been a little bit of an older hotel, or perhaps more traditional is a better way to put it. It was absolutely fine. The rooms were clean, the facility was very well-kept, and we recommend it in all respects. It is in walking distance of several restaurants but then again Radium is not very big at all, as it serves as a gateway to the Canadian Parks

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was very pleased to hear you enjoyed your accommodations and found them clean and close to all amenities in Radium. we look forward to welcoming you back again on your next trip to our beautiful area. Kind regards, Trevor Carr General Manager

"Only Hotel in Town"

3
29/09/2016

I just spent one night there recently and found it to be a nice hotel. However, its way overpriced. Even with discounts. Beds were o.k. sheets were a little worn. A motel would have been just as good for a night on the road. Best part was the Horsethief Pub just down the road. I would suggest checking out the motels in the area first unless you want to spend $200 Canadian for a room. Wish I had.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to post your comments. I was disappointed to hear you had not enjoyed your accommodations fully and have forwarded your comments on to our team in housekeeping. I will be passing along your wonderful comments to the team at the Horse Thief Pub and we hope we have a possibility to welcome you back again. Kind regards, Trevor Carr General Manager

"First Class Service"

5
25/09/2016

Excellent service from check in to check out. Even the housekeeping staff in the hallways were very helpful and friendly. Back door was conveniently located near the parking lot. Staff was helpful in suggesting places to go to eat and different activities. Great views from room. Great room, larger than normal, with a king bed and sofa. Had trouble with TV. Tried to find a menu but didn't have any luck.

PrestigeHotels, Guest Relations Coordinator at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Hi Marina V, Thank you for taking the time to write a review of your visit with us. We are thrilled to hear that your enjoyed your stay and that you received first class service! I will pass your compliments along to the team. They will be pleased to hear their efforts are appreciated. We hope that you will come back and visit us again soon! Kind Regards, Sarah Holowaty

"Just okay"

3
25/09/2016

Originally booked elsewhere, I decided to stay here in order to use some of our expiring Air Miles. It was just what I expected from this chain. I hadn't stayed at a Best Western for a long time as I much prefer Hampton Inns as a rule. This was as I remembered the BW chain from the past. Dated and not so clean feeling. The parking lot was a bit of a walk from the front entry. For someone with a minor handicap not so great. The bed was comfy enough but not as nice as I've had elsewhere on our trip. Location was convenient - not especially picturesque but not sure you can get that right in town at Radium. Limited amenities nearby. I was disappointed by the lack of a charming downtown setting in Radium. I would not choose to return to this town again. We came for the hot springs on our way back to Calgary and although it was a great experience to sit and enjoy them, the change rooms were well used and needed and update and the property in sad disrepair. The photos make them look nicer than they actually are. Very limited parking and lots of stairs. The cut through the mountain shown in Radium's tourism marketing is only accessible by foot path along the busy roadside and taking a photo requires good editing skills as there are lots of unsightly things around it such as signs and concrete barriers.

PrestigeHotels, Guest Relations Coordinator at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to write a review of your stay with us in Radium. Please accept my sincerest apologies that your stay with us wasn't up to your expectations. We work really hard to keep our hotel looking its best and we have more renovations planned in the future. Lots of visitors really enjoy the quaintness of Radium, however we appreciate that it's not for everyone. We will pass on your comments to the team at the hot springs pools. Kind Regards, Sarah Holowaty

"So-so"

3
21/09/2016

After staying at the amazing BW Freeport in Calgary the night before, our expectations were high...I guess that was just our mistake; never expect what you had yesterday... Price should be lower, but supply and demand dictates, I guess. The sheets had spots (I never noticed but the Mrs pointed them out). The breakfast was not included with the inflated price of room. I don't complain much but feel obligated to share..At minimum, after spending $240, I think a full breakfast should be included, just saying...

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to post your comments. Your satisfaction is important to us and I apologize for the inconvenience you had regarding the bedding in your room. I have passed along your comments to our housekeeping team for further review. We hope you will choose to stay with us on your next visit to Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Quality Hotel; Very Good Location"

4
18/09/2016

Very nice, quiet hotel though it seems to draw many motorcyclists. Parking is limited close-by. Good location to visit Kootenay National Park. Walking distance to restaurants and other shopping. Nice, large bathroom and comfortable bed. Very clean.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to complete your review online. I was pleased to hear you found your accommodations spacious and comfortable. I trust you had a wonderful experience while in Radium Hot Springs and we look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Traveling thru on a motorcycle trip"

3
17/09/2016

Stayed one night. Front desk staff very friendly and informative. Had a king size room on the first floor. I thought the beds were a little too firm...husband liked them. Rooms were clean, did noticed ceiling light cover was missing. They have a restaurant connected to the hotel, food was good and the servings were large. Would stay again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review of your stay with us in Radium Hot Springs. I was pleased to hear our team were very personable and assisted with providing information of our area. I was also pleased to hear you found your room clean and comfortable. We look forward to the opportunity of welcoming you again. Warm regards, Trevor Carr General Manager

"last minute check-in"

5
13/09/2016

My Wife and I were on holidays and slowly making our way back through B.C., we got to Radium and stopped at the Best Western to see if they had a room, we planned on 2 days to be able to go to the Hot Springs, We did go with a premium room, the room was beautiful, had a Jacuzzi tub in the corner, it was clean and the shower was high enough that I could stand under it, the view of the mountains out of our window was beautiful, the staff were very friendly and helpful, the restaurant was good, it was nice to go in at 11:00 a.m. and still have breakfast, we did not eat dinner here, they have a small pub that is British themed, it was a nice comfortable pub, we had no problems at all with our stay.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your comments of your recent stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your stay in one of our executive suites and found it comfortable and had breathtaking views. I am also pleased to read you enjoyed our other amenities in the hotel and that are team were very professional. We look forward to the opportunity to welcome you back again. Kind regards, Trevor Carr General Manager

"One night stay"

4
12/09/2016

I stayed here with my dad and brother on the weekend. It was a nice hotel little hotel. The room was clean and the beds were comfortable. I have a couple small complaints they should include hot spring passes and a continental breakfast would be great. Other wise they have great motorcycle parking and great service. I would stay here again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your comfortable accommodations. We look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"Great hotel"

4
12/09/2016

We stayed for one night in this hotel. Upon arrival the clerk behind the desk gave all information in a very nice way. We entered our spacious room which had all it need, two king-size beds, coffee machine, bathroom etc. etc. The hotel has a swimming pool and quite a big fitness area with a lot of machines. Strangly enough no bike! Althouth 2-3 treadmills, 2 rowing machines and lot's of other devices where available no spinning or normal bike was present. When going for dinner elsewhere my wife, during walking there, hurt her ankle. Upon return to the hotel they offered all the help. Bandages pack of ice and even offered calling ambulance! They treated her very well. All the credits to the two girls behind the desk that evening! The breakfast was not included but you could buy a $ 8 dollar ticket and you could order any breakfast item from the menu (expect the steak and eggs). They are easy if you want to add a side and substitute one for another. Great service at a more greater price! Internet and Wi-Fi coverage is excellent. Internet speeds amazing. Think, based on what we saw so far, this is the best hotel in this area.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Radium Hot Springs. I was pleased to hear you enjoyed your spacious and comfortable accommodations and had the opportunity to try out our fitness center and restaurant. I will also forward you compliments to my evening desk team who assisted after your wife had fallen, we trust she is doing well now. Again, thank you and we look forward to the opportunity to welcome you back again. Warm regards, Trevor Carr General Manager

"Best Western Radium Hot Springs"

5
10/09/2016

Best Western in Radium Hot Springs offers easy access right off Highway 95 at the Highway 93 junction. The staff are friendly and helpful. As well as their in house restaurant and lounge there are several good places to eat and a pub near by.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel while visiting Radium Hot Springs. Thank you for your kind compliments of our team. I am pleased you also enjoyed the amenities located in our hotel. We look forward to the opportunity to welcome you again in the future. Kind regards, Trevor Carr General Manager

"1 Night stay on last day of holidays at BW Radium"

2
06/09/2016

I booked the SUITE at Radium for the first time. It was in the 1st floor (one floor below the 2nd floor where the lobby was!) The hall way was smelling with lots of towels in the hall way and the service room door open all the time. The room was dirty, the facet in the bath top was loose, the toilet lid was loose too, the carpet was dirty, the shampoos where not enough, there was dirt on the cabinets and in the refrigerator. The elevator button at the first floor was not working. The breakfast was not cooked well. I have been at this place before the other double queen bed rooms where OK.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. I sincerely apologize for the challenges you encountered during your stay. I would like to apologize for the cleanliness issues you found in your accommodations, this is not the norm in our day to day practices so I will be investigating these issues personally today. As well, those maintenance items you had addressed have also been forwarded to our maintenance team in pursue. We do hope we have the opportunity to welcome you back for a superior experience. Warm regards, Trevor Carr General Manager

"Great Stay"

5
05/09/2016

I recently stayed at this hotel while traveling through Radium Hot Springs. I found the hotel very comfortable and clean. It's easy to get to and right at the junction to Hwy 93 through Kootenay National Park. It's close to everything in Radium. My room was clean and quiet and the bed comfortable. The staff were very friendly. Would definitely stay here again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and our close location to all that Radium has to offer. I was pleased to hear you enjoyed your clean and comfortable accommodations and that our team were very friendly. We look forward to the opportunity to welcome you back again in the near future. Kind regards, Trevor Carr General Manager

"Our stay"

4
01/09/2016

Hotel room was clean. Linens were clean and soft. Bed was very comfy. Property was well maintained and staff were helpful. The attached restaurant however was a let down. It claims to be fine Italian dining. However it is more akin to food you would get at a cafeteria. Although they did have some good craft beer on tap. There are much better restaurants in the area. Note. Radium is home to many Bavarian style restaurants.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your accommodations and found them clean and comfortable. I do apologize for your experience in the restaurant in our hotel and I have also forwarded your comments on to the management of the restaurant for further review. We look forward to the opportunity to welcome you again. Kind regards, Trevor Carr General Manager

"Clean and Confortable In Radium Hot Springs"

5
01/09/2016

Excellent location, excellent service in a centrally located hotel. This year I was please to be able to stay in this hotel with its large parking lot and located in an part of foin that allows a traveller to walk to many amenities in town - so important after a roadtrip. Staff are relaxer happy to answer questions yet are busy taking care of client needs.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel in Radium Hot Springs. We appreciate you taking the time to post your review and give us your feedback. I was extremely pleased to hear that you enjoyed your accommodations and you found us centrally located to all amenities. I trust you had an enjoyable time in our town and we look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"good hotel but a litlle too noisy"

3
28/08/2016

The hotel is clean and has a good location. The room and the bathroom was clean.The room was very spacious. The bathroom products, soap and shampoo, were of very good quality. We (my kids and I) had good breakfast (paid , a la carte) in the morning. In one morning I ordered eggs benedict but instead of a hollandaise sauce in top of them, it was a kind of gravy. This was little weird. What I didn't like was the noise on the hallway in the morning. The cleaning persons start their jobs very early, around 9 am for example it was a person that clean with a machine the carpet on the hallway. When I am in holiday I like to sleep late, the same for my kids but this time we couldn't. I don't know if I will come back at this hotel very soon. I will try one of the cute Bavarian hotel in Radium (there are plenty and very nice from outside)

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your experiences with our other readers. I was pleased to hear you enjoyed your spacious and clean accommodations during your most recent visit to Radium Hot Springs. I trust you enjoyed exploring our beautiful area and we hope we have the opportunity to welcome you again in the future. Kind regards, Trevor Carr General Manager

"Good hotel"

4
28/08/2016

Nice accommodations and having a pool and a hot tub is really nice. Golfed all morning and came back to enjoy a nice swim and hot tub. Wasn't very busy but I'm sure it can be. Beds were comfortable and room was spacious. Good location close to everything. Will return again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay in Radium Hot Springs. I was pleased to hear you enjoyed your spacious and comfortable accommodations as well as our hotel amenities. We look forward to welcoming you again on your adventure to your area. Warm regards, Trevor Carr General Manager

"Ok hotel but overpriced."

3
28/08/2016

Great location. Rooms average. Beds comfortable....pillows a little lumpy but pretty good. Poor lighting in rooms. Would be nice to brighten up the entire property actually. Feels quite dark. Bathroom lighting was terrible! I would recommend adding a light to the shower area so the bathroom isn't so dark. Hard to do hair/makeup. In a king room and we have a sofa but I think we're missing a chair as it seems a little empty. Next time in radium I will try somewhere different.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to share your experiences while staying in Radium Hot Springs. I was pleased to hear you enjoyed your comfortable accommodations. I have shared your comments with our maintenance team regarding lighting. I trust you had an enjoyable time in our beautiful area and hope we have the pleasure to welcome you back. Warm regards, Trevor Carr General Manager

"Good visit & alternative to staying in Banff."

4
26/08/2016

This was a good hotel, with a restaurant & bar located in the hotel. Close to the hot springs, and Banff National Park. Staff was friendly & helpful, clean & comfortable rooms, all amenities supplied. In the center of town, within walking distance to all restaurants, shops, etc. Would definitely recommend.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I was pleased to hear you enjoyed your comfortable accommodations and that our team were most helpful during your stay. I trust you had a wonderful experience in Radium Hot Springs and we look forward to welcoming you back on your next trip to our area. Kind regards, Trevor Carr General Manager

"Generic hotel totally cookie cutter"

2
26/08/2016

This is a useless hotel. The workers have piss poor attitudes. Rooms are substandard and remind me of a box. The beds are the worst and the floor had bugs crawling. I highly won't recommend cookie cutter rooms

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that you found our beds uncomfortable and accommodations not up to par. I will be addressing our staffing issues immediately, thank you for bringing to my attention. We hope we have the opportunity to welcome you back for a superior experience. Warm regards, Trevor Carr General Manager

"Convenient Location to the Radiuim Hot Springs Spa"

4
24/08/2016

The Best Western Plus Prestige Inn is located near the main intersection in Radium Hot Springs. It is only a 10 minute drive to the Radium Hot Springs Spa. The hotel has reasonable rooms and plenty of parking. Guests can easily walk from the hotel to the far end of town in only a few minutes.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel in Radium Hot Springs. We appreciate you taking the time to post your review and give us your feedback. I was pleased to hear you enjoyed our convenient location to everything that Radium Hot Springs has to offer and we look forward to the opportunity to welcome you back again in the future. Kind regards, Trevor Carr General Manager

"Anniversary weekend ruined by lousy staff - 0 integrity in hotel pricing "

1
23/08/2016

We stayed here for our anniversary it was an amazing time.. However It started out a little rocky as we had asked for an early check in way back when we booked in April then we were told it wouldn't be ready until 3 then at 3 we were told it still wouldn't be ready for 40 minutes so we were definitely upset... The staff seemed annoyed by us although we were the ones spending our anniversary waiting in their reception... This was back in June.. After all was said and done we had a good time at the hot springs and decided to book this same package for a wedding gift... We were told the exact same package we had booked and room would be an additional $100 then I complained and said why when we came in summer and we are booking for an off peak time.. I was put on hold and Anna came back and said okay we can do $75 and I was like well why? And she stumbled abit and said its a long weekend then I told her November 5th is not a long weekend she put me on hold came back and said okay it will be $60... I was still not satisfied as we came at one of the more peak times and this just seemed like a money grab... "Anna" the receptionist said "I don't want to deal this anymore call the manager" in an extremely rude manner... Absolutely love the hotel and package but the staff and integrity are terrible...

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to post your comments. I apologize for the inconveniences you had during your first visit and have noted that my team were also very apologetic and extended a discount to your stay for the issues you had. Further, with regards to your most recent issue, I would like to apologize for the initial correspondence with my reservations team and will investigate further. We do look forward to your guests arrival that you had booked with me. I am sure they will have an excellent stay in Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Very Nice Hotel - Breakfast NOT included"

5
19/08/2016

The Hotel is located right in the heart of radium Hot Springs. friendly staff, clean, lots of parking etc. There is an adjacent attached restaurant and lounge on the property that serves some of the best food around. My only small comment (Complaint?) is that Breakfast was NOT included in this BW plus property. Thank you

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your wonderful review. Our team works hard to ensure that every guest has a memorable stay and its rewarding to hear that you had a great stay. I have forwarded a copy of your wonderful feedback to my entire team. We hope you will try us out again on your next trip to Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Expensive but pretty great"

4
18/08/2016

We stayed here with two babies, three kids under 10 a senior and two adults. We got a king suite with a King bed and room, and a Queen and a pullout in the main area. The room was pretty clean except the coffee pot hadn't been washed. It is located next to a busy road so if you are a light sleeper ask to be in a room that is not next to the road. The kitchen was large and stocked with dish soap and cloths, dishes, a kettle, coffee pot, toaster, microwave and large fridge as well as a dining table and chairs. The bathroom was also large and my elderly mother appreciated all the grab bars. It was also nice that there was a shower chair and complimentary playpen for a baby. There were two big screen TVs, one in each room and the air conditioner worked well. We enjoyed the pool immensely. It was even warm enough for my baby daughter. The two separate spaces were also good, so when my twins woke up, the others were not woken up. The only things we wished for were a clean coffee pot and free breakfast with our room. For 336$ (approx), one expects at the very least a small breakfast buffet.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I was pleased to hear that you enjoyed your spacious and comfortable accommodations. I trust you had a wonderful experience while visiting Radium Hot Springs and we look forward to welcoming you again on your next trip to our beautiful area. Warm regards, Trevor Carr General Manager

"good stay no complimentary breakfast"

3
14/08/2016

Centrally located, a bit noisy ie. traffic, but helpful staff, clean, modernized rooms, comfortable beds, no issues with wifi. Parking is decent. Surprised to learn at check in that there was NO complimentary breakfast as many other Best Westerns offer. This is a big help traveling with kids and we were kind of counting on it. Was told that the restaurant in the hotel is an "independent business".

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to review your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your comfortable accommodations. As all Best Westerns are privately owned and operated, breakfast is not always included as a complimentary offering. As such, we offer a reduced voucher purchase at the front desk. We do hope you will reconsider Best Western Plus Prestige Inn Radium Hot Springs as a destination in the future. Warm regards, Trevor Carr General Manager

"Nice Hotel, Great Location"

4
13/08/2016

This is a good hotel located conveniently in Radium within walking distance to the Hot Pool. The staff were excellent, friendly with commendable customer service skills. The Hotel is clean, has good parking and has comfortable beds. My only comment would be the slight stale cigarette smoke we noticed every time we entered our room. It would also be nice to get a free breakfast. I would also recommend to ask for a room facing away from the road and the constant road traffic. However, I would still recommend this hotel to others.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your clean and comfortable accommodations and that are team were very professional and helpful. I trust you enjoyed your time exploring Radium Hot Springs and we look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"Not your typical Best Western"

3
10/08/2016

When we arrived and were given the keys to our room, it wasn't even close to being ready....when I went back up to inform the front desk I was advised I would need to wait 10-15 for a room which I wasn't happy about....I was told they had late checkouts which in my eyes has nothing to do with me. They did end up providing breakfast vouchers to my family. The rooms were ok, nothing fancy and not cleaned very thorough. The swimming pool was nice. The restaurant attached is ok food, the first morning was good and they had a buffet but the Friday there were 2 waitstaff a full restaurant, no buffet so everything was so slow....I felt bad for the waitresses as they were doing it all, seating, taking orders, cleaning tables, cAshing people out with a system that would frustrate anyone. Owners need to revamp the place as its very dumpy looking. Overpriced for what you get in my opinion

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that your room was not ready and prepared for your arrival. I will be using your feedback to discuss with my team in our housekeeping department. Regarding your overall breakfast experience in the restaurant on site, I have forwarded your feedback to the management to investigate this further. We do hope you will consider us on your next to Radium Hot Springs. Warm regards, Trevor Carr General Manager

"A Best Western that treats its customers well"

5
09/08/2016

Having had a really shabby experience the last time I booked with a best western, I may well have had concerns staying here. But no, the hotel was excellent, the staff reasonable and it made me proud to be a full paying diamond member. The manager and his staff were very helpful and professional. We thoroughly enjoyed our stay and would like to return again in the future. Many thanks.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is important to our team and I am pleased to read that you had a fantastic stay in Radium Hot Springs. I am extremely pleased that our entire team were very professional and accommodating and we look forward to welcoming you back again in the near future. Warm regards, Trevor Carr General Manager

"Radium Hot Springs."

5
09/08/2016

Very enjoyable stay. Friendly and efficient staff. Plenty of parking directly beside the hotel. We didn't have a kettle in our room but a kettle was provided immediately. The room was spacious. The beds were comfortable.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel in Radium Hot Springs. We appreciate you taking the time to post your review and give us your feedback. I was pleased to hear you enjoyed your spacious and comfortable accommodations and that our team were very friendly and assisted with any needs you had. We look forward to the opportunity to welcome you back again. Kind regards, Trevor Carr General Manager

"Second visit"

4
06/08/2016

This was our second visit to this property with better results. Room location this time was better than out last visit. Room is large, clean and plenty of amenities available. Bathroom was clean and well stocked. Check-in process was efficient and staff courteous. Swimming pool is not the greatest. Went twice and both times they were out of towels. Only negative - again - is the on site restaurant. Looks to be family run as they had their younger children helping out - while they were nice enough I don't think it was appropriate. Ordered breakfasts for the family. On the most part all was good except for my son's pancake breakfast - every one of the pancakes was under-cooked and tasted like dough. They did take that item off the bill. Two strikes. won't be having meals there again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your spacious and comfortable accommodations and that are team at the reception were top notch. I have forwarded your comments on to the management of the restaurant for further review. We look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Good Option in Radium"

3
31/07/2016

Lives up to the Best Western Plus flag as it has the basic requirements. We had our own wine and were able to get some nice wine glasses from the front desk, Had morning coffee at the front desk which is always nice. Has an attached restaurant which was good as there is very little in Radium of quality eateries. Nothing special but it works for a night.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your feedback. I was pleased to hear you enjoyed your accommodations and our in house amenities. I trust you had a most enjoyable experience while in Radium Hot Springs and we look forward to the opportunity to welcome you back again in the future. Warm regards, Trevor Carr General Manager

"Convenient. Clean but not overwhelming"

3
27/07/2016

Stayed two nights. King bed kitchenette. Nice size room. Kitchen had everything we needed. Housekeeping did tidy our room. Just a tidy. No clean towels dish cloths for kitchen. Mirror in bathroom not cleaned. Not a fan of the vessel sink. I'm short so feel like I'm brushing my teeth in a trough. Room above was VERY noisy. Loved our view north but then you have the drawback of lumber trucks. Staff friendly enough. Never felt special. And for the price I'd like to feel a little special. I prefer hotels to motels but I would probably stay somewhere different next time.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to share your experience. I sincerely apologize for the inconveniences you encountered during your stay. I have forwarded your comments on to our housekeeping team as well. We hope you try us again on your next trip to Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Disappointed"

3
26/07/2016

Not up to Prestige standards. Room was overpriced. Loud A/C in room made it difficult to sleep. Poor breakfast at restaurant. No a la carte menu, only small, unappetizing buffet. Indoor pool downstairs was not appealing. Would not stay there again. Not recommended.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. I sincerely apologize for the inconveniences you encountered during your stay. I have forwarded your feedback on the noisy A/C unit to our maintenance team. We do hope you will reconsider the Best Western Prestige Inn Radium Hot Springs as a destination in the future. Warm regards, Trevor Carr General Manager

"Disappointing!"

2
25/07/2016

As a gold elite member, I have stayed in a lot of Best Western even into the the United States. This by far was one of the worse ones I have stayed at. Front desk were nowhere to be found while there was 3 other guests waiting to check-in. There was no welcome to Radium or Best Western. As a Gold member I had to ask for the extra and she said "oh" and went in behind and got 2 gift bags containing a can of pop, chips & cookies. Our room was located street level and the window hinge didn't lock at all and window very loose. Our room was located right next door to the guest laundry facilities which became noisy at times. Breakfast is at your cost - even though it is possible when you have a restaurant in the hotel to have a quick start breakfast (seen and we have done many hotels). Small menu with only a few things to pick from would of been nice. Next time we will be staying at the Best Western in Invermere. Certainly not a hotel that is friendly and welcoming to their guests or accommodating.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. What you have shared is very valuable information and I have discussed your comments with our team. We hope we have the opportunity to welcome you back in the future for a superior experience. Warm regards, Trevor Carr General Manager

"Nice "

4
19/07/2016

Typical best western which we like to book at . Clean , comfy ,friendly staff . Great location Quick drive to the springs . Great price . Looked like a nice restaurant but we didn't get a chance to try it nor the pool as we were there to go to the hot springs .

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your comfortable accommodations and had the opportunity to experience the hot springs. We look forward to welcoming you back for another great experience. Warm regards, Trevor Carr General Manager

"Great views/ Very Clean/ Comfortable"

4
19/07/2016

Stayed at this property for two nights as part of a trans-Canada road trip. Opted to stay in Radium rather than paying Banff's hotel rates. The room was a little pricey at $150/ night but I left feeling happy that we stayed. We were provided with a two queen room on the main floor that had an amazing view of the mountains. The room had two sitting chairs by the window I enjoyed a couple glasses of wine watching the mountains. The room was very clean, it seemed like nobody had every been in it before (and it was a pet room)! The decor was modern and furniture/ bed very comfortable. We enjoyed dinner on the pub patio which was nice and watched the mountain goats walk by! The hotel is a short drive from the hot springs which I highly recommend visiting. We stayed mostly at Best Westerns throughout our trans-Canada trip and this one was the only one that did not offer continental breakfast. We also ate in the pub which was nice. I would recommend this property to others and hope that I will be able to visit again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I was pleased to hear you enjoyed your accommodations and breath taking views of the mountains and wildlife. We look forward to the opportunity to welcome you back again in the future. Kind regards, Trevor Carr General Manager

"Nice Mostly Clean Place"

4
18/07/2016

The rooms at this hotel are quite clean. I was disappointed that there were no double queens available but i understand being that this hotel caters to a different crowd. I do wish that the hotel was a bit more secured with keyed entries in the back. As i assume the back hall sometimes gets unpaid guest using it to warm up in the winter (and possibly for a bathroom as it did smell quite bad)

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your review. I was pleased to hear you enjoyed your clean and comfortable accommodations. I trust you had a memorable experience exploring Radium Hot Springs and we look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"Surly Staff; Noisy Room, Not Worth the Price"

3
15/07/2016

Bad experience started with check-in. The front desk person gave incorrect information on the room location, the parking and the alternative entrances. She apparently didn't know one could enter in the back and not walk up stairs to the first floor but rather get to the elevator. I tried to elicit specific information from her but she brushed me off and went on to another guest. Unfortunately we got to know both the elevator and ice machine quite well as our room was right across the hall and there was no insulation covering the 2 inch gap under the door. We stuffed a towel in but it did not help and they were both used throughout the night. In the morning it turned out that the available breakfast was not included as was implied when the reservation was made. That assumption was likely my fault but by that time I was willing to blame everything on them.There are a number of other hotels in Radium Hot Springs and I urge you to try those.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We greatly value guest feedback as it is important to improving guest satisfaction, thank you for providing your feedback on your recent stay at our property. Please accept my sincere apologies that your stay did not meet with our high standards of service. I will be using your comments and concerns as tools to work with my team at the front desk to better serve all of our future guests and make their experience a superior service every time. We hope that you will consider us on your next visit to Radium Hot Springs so that we may have the opportunity to provide you with a superior experience. Warmest regards, Trevor Carr General Manager

"Use only if you can't do better"

3
11/07/2016

While it's an average hotel (despite the 'Prestige' title), the beds are below average in comfort. The TV picture was distorted indicating they're cable service is sub-par. Albeit we spent most time outside as the area is beautiful. Watch out for food prices in the dining room: we were forced to pay $15.00 for a terrible brunch with the typical canned eggs and poor overall selection and quality. They didn't deliver the breakfast vouchers promised upon reservation. You can do better at VRBO re condos in the area - better ambience too. Would return only as a last resort - and it is a cut above some of the other local hotels. Go condo.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that you found our beds uncomfortable. To be honest this is the first negative response we have had with our mattresses. As well, I have spoken with the management in the restaurant to investigate your food and beverage concerns further. We hope we get the chance to host you again in the future and provide you with a superior experience. Warm regards, Trevor Carr General Manager

"Very impressed"

4
06/07/2016

This hotel was very clean. Check in and check out was quick and service was friendly. Our room was large and nice that the ice machine was close. Highly recommend staying here. we only had breakfast at the restaurant and would recommend trying a other local place or Timmies down the road in Inveremere, very average at a high cost. Will return and stay again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your experience. I was very pleased to hear you enjoyed your spacious and clean accommodations and that our team were very professional. I trust you had a wonderful experience in Radium Hot Springs and we look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"BW Plus... Minus Breakfast, Plus Wildlife!"

4
01/07/2016

Beautiful motel on the edge of town. Pretty, spacious, clean rooms with nice bathrooms and comfortable beds. Yes, had to pay for a bite of breakfast - thought they were standard with BW Plus, but maybe not in Canada? Just 5 minutes from Radium Hot Springs in Kootenay National Park. First time visitors and it was well worth it! The hot pool is really neat. Some strange rules - you leave your shoes in the hall outside the lockers. Still very awesome. We hit the motel pool in the morning and had it all to ourselves. The staff is fantastic, everywhere. And our morning visitors were a treat. We'll go back!

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of our guest rooms and nearby amenities. I was pleased to hear you enjoyed your clean and comfortable accommodations and also had the opportunity to try out the Hot Pools. We look forward to the opportunity to welcome you back on your next adventure to Radium Hot Springs! Warm regards, Trevor Carr General Manager

"great hotel"

5
27/06/2016

In an area full of smaller motels the Best Western is competitive in price and offers a great stay in Radium. The lounge has great food and the wait staff when I stayed there was fantastic. Highly recommend.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for the taking the time to share your experiences while visiting us in Radium Hot Springs. I was pleased to hear you enjoyed your stay and had the opportunity to try out our amenities. We are looking forward to welcoming you again in the future. Warm regards, Trevor Carr General Manager

"New, clean and current"

5
22/06/2016

I recently enjoyed staying a couple of nights in this hotel with me elderly parents. This is one of the newest hotels in Radium. The staff is friendly and eager to make your stay comfortable. The hotel is clean and quiet and the rooms are spacious. The beds are very comfortable. I had to request thinner pillows and those were delivered promptly. They were also able to provide decaf coffee on request. The room was a bit warm but we were able to open the wind to get some fresh air. Wifi works in the room but can be slow to connect. I looked in on the large fitness room and the pool and hot tub, though did not use any of these amenities. Overall, this was very good value for the money.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to complete your survey online. I was very pleased to hear you enjoyed your stay with us and found our rooms spacious and clean and that our team were very friendly and helpful. I trust you had a wonderful experience while in Radium Hot Springs and we look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Best Western Prestige - Radium"

5
22/06/2016

Clean, quiet, new hotel with excellent service. Particularly good value - only $125 a night all in during the busy June tourist season. Lots of good hiking opportunities in the area. On site restaurant.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Radium Hot Springs. I was pleased to hear you enjoyed your clean and quiet accommodations and our excellent service. We all look forward to welcoming you back again in the near future. Warm regards, Trevor Carr General Manager

"Weekend getaway "

4
19/06/2016

We got an executive suite and worked well for a family of four with children age 3.5 years old. The beds were super comfy which is always a must. I wish we could have ordered movies but that's not a deal breaker. We went to the restaurant for breakfast and they were only doing a buffet. It was very underwhelming and made us not go back there for future meals. Would definitely stay at the hotel for future visits to Radium.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to complete our survey. I was pleased to hear that you found your accommodations perfect for your family of 4. I have forwarded a copy of your feedback regarding the buffet to the management of the restaurant. We look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Nice Pre-Summer Vacation!!"

4
15/06/2016

This is a lovely hotel in Radium Springs. We had never been there before, but once we got there you could see a lot of the hotels/motels look really run down. My wife made the comment that we picked the nicest looking affordable hotel in the area. The staff were very friendly and they have a nice restaurant in the hotel. We only had breakfast there but it was good. It is only a minute drive to the Hot Springs which was convenient as we went there a couple of times. This place also has a nice sized swimming pool and hot tub. Very good hotel and great value. Also pet friendly as we were allowed to keep our 2 dogs in the hotel room. Would stay again if we are ever in Radium again.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting Radium Hot Springs. Thank you for taking the opportunity to tell us about your stay and sharing your review. I was extremely pleased to hear you enjoyed your accommodations and our closeness to the famous hot springs. We look forward to welcoming you again. Warm regards, Trevor Carr General Manager

"Nice"

4
10/06/2016

I really like this hotel, the staffs is nice and rooms very clean, non smoking. Good pool inside. Only problem is the restaurant, few options at breakfast and the price is overrated for the size. I didn't try lunch or dinner. Have good restaurants near.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for you kind compliments review of your stay with us in Radium Hot Springs. I was pleased to hear that you enjoyed your room and amenities and our team were very helpful and professional. I have forwarded your comments to the management of restaurant as well. Again, thank you and we look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"Advertising triumphs over substance"

2
09/06/2016

The website on this hotel promises a full service Inn with amenities stretching down your arm. It delivers on half of them. There is no restaurant service during the day. It appears as though the owner is pulling back from offering service in order to save a few bucks in a failing concern. That is just an impression. Housekeeping supplies are stacked in the lobby. This place is not well run. Front staff try hard, though.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review online. I sincerely apologize for the inconveniences you encountered during your stay. I have passed your observations and suggestions on to our restaurant team for further review. We look forward to the possibility of welcoming you to Radium Hot Springs on your next visit for a pleasant stay. Warm regards, Trevor Carr General Manager

"Great View"

5
08/06/2016

Love the view and Excellent Service and affordable price, location is very close to everything it was 20 mins drive to Fairmont, and about 5 mins to a Golf Course and Radium hot Spring. I would definitely will come back to same hotel and will probably stay more than 2 nights. We get to see mountain Goats in front of the hotel every night and they were harmless animal. I will definitely will recommend this hotel to my family and friends.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel in Radium Hot Springs. We appreciate you taking the time to post review and give us your feedback. I was extremely pleased to hear that you enjoyed your accommodations and our close proximity to all activities in the area. We look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Not worth the money being charged"

3
06/06/2016

Hotel was ok/average, however the price I paid wasn't worth the stay. Pillows were very uncomfortable, really old kitchen supplies, its not bad if you can't any good quality hotels, since the location is pretty good for Radium/Invermere, the key is to book way in advance at a better hotel rather than stuck with something average at the end.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental in improving our hotel and service, so I want to thank you for sharing your experience. I apologize that you felt the price you paid did not justify the accommodations you had at our property. We look forward to the possibility of welcoming you to Radium Hot Springs on your next visit for a pleasant stay. Warm regards, Trevor Carr General Manager

"Weekend stay"

4
06/06/2016

From the time we booked until the time we left the staff were excellent and value for the price was great. Our room was relatively quiet with easy access to the pool and fitness room area. It could use a bit of an upgrade however it was clean which is the main concern. An outside sitting area would have been nice but overall our stay was fine.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear that your accommodations were quiet and clean and that our team were very professional. We look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"Raid on Radium"

5
31/05/2016

We enjoyed the hotel. It is almost out of place for its high degree of comfort/appearance/quality in such a small town. Its right down town near the hot springs and shopping. At busy times it could be a 2-3 minute walk to the front door from your parking spot. We thought the restaurant was overpriced, but the whole town is higher than what we expected.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel in Radium Hot Springs. We appreciate you taking the time to post your review and give us your feedback. I was very pleased to read you enjoyed your accommodations and found us close to all amenities. We all look forward to welcoming you again in the future. Kind regards, Trevor Carr General Manager

"Great Stay!"

5
31/05/2016

We were travelling in a group of 7 people and shared 3 rooms, the hotel and staff were great. Had no problems. Clean room, friendly staff, and great location. The Italian restaurant had delicious food. The only thing, the drinks and food seemed a tad expensive, but then it is in BC.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I enjoyed reading that you found your rooms accommodating for your group and had the opportunity to try out our restaurant. I trust you enjoyed your adventure in Radium Hot Springs and look forward to your next visit. Kind regards, Trevor Carr General Manager

"Radium BW"

4
30/05/2016

The rooms at this hotel were very large and clean. Temperature control worked well and the amenities were excellent. The noise unfortunately was terrible with thin walls and loud people. Staff did not care about this

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you found your room spacious and clean and enjoyed the in room amenities. We look forward to your next visit to our beautiful area. Sincerely, Trevor Carr General Manager

"Great Staff, Clean and Updated Room"

5
30/05/2016

Ive stayed at a lot of places in Radium before. This was my first time here and I was very pleased. I wound the best deal on Best Westerns website. I will come back to this hotel for sure. It is a bit more money then a lot of others but I thought it was well worth it.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to complete your review online. I am pleased to hear you enjoyed your first stay with us and found it most enjoyable. We all look forward to welcoming you back again in the near future. Warm regards, Trevor Carr General Manager

"Not such good value..."

1
25/05/2016

We booked a luxury room through the web. At 200+ we expected something better than a motel. At check in the receptionist forgot to give us the included breakfast vouchers. 'Luxury' meant a kitchenette in a corner of the room. Unfortunately the room was at parking level one floor lower than the reception. We asked to change for an upper floor. We were offered a room in which somebody smoked recently. An other change brought us to a standard room, facing north and a quite noisy road. The receptionist did not propose to adjust the price and we had to insist for it. We had to wait to be seated for breakfast. The eggs were not prepared as ordered and the toasts overdone. The rooms are large and decently decorated. The bedsheets were not ironed. The bathroom was clean.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Guest feedback is always valued, whether positive or constructive. I'm disappointed to read about the challenges you encountered during your stay as it is not indicative of the experience we strive to provide to our guests. I have sent you a private message to connect and discuss the details of your stay further. We hope to have the opportunity to welcome you back to Radium and restore your confidence in Best Western Plus Prestige Inn. Warm regards, Trevor Carr General Manager

"Very clean and good value"

4
24/05/2016

The hotel is much newer and modern than most of the hotels in the Radium area. The rooms are a good size and very clean. The location is central to the Radium business district, so you are within walking distance of anything you need. I would definitely recommend this hotel when staying in the Radium area.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel in Radium Hot Springs. We appreciate you taking the time to post your review and give us your feedback. I was pleased to hear you found your accommodations both spacious and clean. We look forward to welcoming you again on your next adventure to our beautiful area. Kind regards, Trevor Carr General Manager

"Value for money at Best Western Radium"

4
23/05/2016

The room where we stayed was clean. Beds were comfortable. There was a jacuzzi so thats a plus. Wifi was fast. Front reception was friendly and accommodating. The carpet in our room needs some cleaning though specially near the cooking area.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I was pleased to hear you enjoyed your suite and that our entire team were very professional and helpful. We look forward to welcoming you back to Radium Hot Springs in the near future. Warm regards, Trevor Carr General Manager

"Awesome room Awesome gym!"

5
22/05/2016

Stayed in a king suite for one night and it was really nice. the hotel was clean, very friendly and helpful staff. The room itself was spacious, clean and very comfortable. It was also quiet and we had a great sleep. I also have to make a note here about the in hotel gym. I was very impressed with how good it was. most hotel gyms have a treadmill or two and maybe a universal machine if you're lucky. not the case here. The had various free weight machines, cable machines, smith machine, treadmills, a concept 2 rower, they even had a dumbbell rack with weights up to i think 90lbs and benches. it really was a fully equipped gym. Honestly if nothing else i would stay here again just for that.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for making us your choice hotel in Radium Hot Springs. We appreciate you taking the time to post your review and give us your feedback. I was very pleased to hear you enjoyed your accommodations and found them clean and very comfortable. Thank you as well for your lovely comments regarding our fitness center, you have provided our readers with a terrific overview. We look forward to welcoming you back in the future. Kind regards, Trevor Carr General Manager

"Very very good hotel"

4
16/05/2016

We stayed overnight and were very impressed. They are a dog friendly hotel. Easy walking distance to Radium Hot springs pools.We are going back for another stay over the weekend the last of May. Approximately 3 hour drive from Calgary, Alberta.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. It's great to know our pet friendly rooms are appreciated and added to the overall enjoyment of your stay. We look forward to welcoming you back at the end of May! Warm regards, Trevor Carr General Manager

"Elevator not working and staff not trained well"

3
12/05/2016

We were greeted with the message that the elevator was out of order and we had a choice of level 2 or 3 with no one available to help with our bags. Since my husband cannot climb stairs we were aghast. The girl at reception finally got round to telling us that reception was actually on level 2 to our relief. The room was average but clean. I think they should drop the plus prestige from the name.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to us and I apologize for the inconveniences you had incurred during your stay. Thank you for taking the time to reach out to us and provide your feedback. I have been working with my team on improvements in our training and this example will be included in their training. Again, my apologies and we do hope you will reconsider and come back to Radium Hot Springs and try us out again. Warm regards, Trevor Carr General Manager

"Comfortable stay after a day of golf.."

5
12/05/2016

Wonderful hotel. Super staff from Marlis at the front desk to the friendly lounge barkeep from Leeds whose name I can't remember. Comfy bed and nice location with easy access to everything in Radium. The pool area was also very neat and orderly. We'll definitely be staying there again next time we're going through Radium.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
My team will be so pleased to hear your wonderful comments! Thank you! I will pass on your compliments to Marlis at our front desk and Mark in the lounge. We look forward to welcoming you back to Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Not a Typical Best Western"

3
09/05/2016

This Best Western doesn't have the same great experience most Best Westerns do. Staff at desk not that good, broken hair blower, broken elevator (and staff laughed about it), and the restaurant isn't open late,

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. I sincerely apologize for the challenges you encountered with the malfunctioning elevator during your stay with us. I have used your feedback as a coaching tool to work with our team so we may be better prepared to handle situations better in the future. We hope we have the opportunity to welcome you back for a superior experience. Kind regards, Trevor Carr General Manager

"First time back to BC since 1972"

5
29/04/2016

Radium was beautiful. We enjoyed our drive, and overnight stay. Unfortunately the hot pool was closed at the Springs. All the water was pumped into the Cool Pool. We enjoyed the atmosphere & that pool though. So it was still nice. The town was easy to get around too. And we enjoyed shopping at the local merchants.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your experiences of your trip to Radium Hot Springs. I was very pleased to hear you enjoyed your time in our beautiful location and we look forward to welcoming you back again in the future. Kind regards, Trevor Carr General Manager

"Lovely hotel in a beautiful setting."

4
17/04/2016

While this location in Radium does not include breakfast the room and amenities are lovely. The walls are thin though if you have neighbours with loud voices. The staff is courteous at the front desk and in the lounge and restaurant. If you like a thinner pillow you may need to bring your own as the ones on the bed are quite thick. But all in all this is a lovely place to stay in a beautiful setting at Radium, BC.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your accommodations and amenities in our hotel and that our team were very professional and courteous. We look forward to welcoming you back again in the near future. Warm regards, Trevor Carr General Manager

"Not good"

1
10/04/2016

By far the worst experience I have ever had in a best western. It's the little things. Like the jacuzzi tub drained water so low my toes stuck out and breakfast was not included. The lady at the front desk seemed less the concerned with making us happy. I have never stayed at a best beaters that did not included breakfast and she informed us only after waking up the next morning to eat that it was an extra cost. I spent more then enough on an extra nice room. I like to wake up and just go eat and not have to pay more. Also the restaurant server didn't know anything and constantly had to ask her coworker. She was very slow and took forever to even bring us drinks and it appeared as if she only had one other table. This has made me never want to stay in a best western again.

PrestigeHotels, Marketing Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We greatly value all guest feedback as it's instrumental to improving our inn and service, thank you for sharing your review. Although we do not provide a complimentary breakfast, packages are available for guests who wish to include breakfast during their stay. I have sent you a private message in hopes of connecting to discuss the details of your stay further. We hope you will reconsider Best Western Plus Prestige Inn Radium Hot Springs as a destination in the future. Candace West Marketing Manager

"Good value"

5
27/03/2016

For the price of the hotel, it was great. The room was very clean, well decorated and modern. The restaurant was decent and the staff friendly. At night, it was a bit noisy in the hallway but that's a fact of life in a hotel.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear that you found your accommodations very clean and tastefully decorated. We look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Great value for money. Amenities and friendly staff abound!"

5
06/03/2016

I visited the hotel with the family and we got a suite with 1 king and 1 queen with a full kitchen! The suite is huge and can easily accommodate 6 if needed! The king bed is in a separate room, queen bed and pullout kitchen in main area, table with 4 chairs AND a full kitchen. It's full enough that we cooked a whole meal from scratch with 3 dishes! Staff was also very friendly. Our room was being cleaned at the time we arrive (early checkin) but the cleaning staff (JR?) was prompt and let us in immediately after cleaning. He even asked us if the rooms are up to our standard later on. Overall, it's a great value for amenities, location and its friendly staff!

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
My team will be so pleased to hear your wonderful comments! Thank you! I will pass on your compliments to RJ as he will be pleased that his service was appreciated. I was extremely pleased to hear that you enjoyed your spacious and accommodating suite. We look forward to welcoming you back again in the near future. Warmest regards, Trevor Carr General Manager

"Clean, Bright and Reasonable Price"

4
01/03/2016

My wife and I had some concerns about checking in because we had read some poor reviews on TripAdvisor. However, we were pleasantly surprised to stay in a clean, quiet and inexpensive room! The room (208) was very clean, large, quiet and had a comfortable bed (there are two queen beds but we only used one). The service at check in (February 27, 2016) was excellent. We would happily stay at this Best Western again and recommend it to others-you won't be disappointed.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Radium Hot springs. I was pleased to hear you found you accommodations spacious and comfortable. I trust you had a wonderful experience exploring our area and look forward to welcoming you back again. Warm regards, Trevor Carr General Manager

"Clean, pleasant stay"

4
29/02/2016

We had read several reviews about the Best Western, some concerning. When we checked in we were given a key to check the room, which was very modern and spotless. We had a very pleasant night at the Best Western Plus and would stay there again. The only downside in winter is that there are very few places to eat with the hotel restaurant being well priced, but bland.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to provide a review of your stay with us. I was pleased to hear that you enjoyed your accommodations and found them clean and comfortable. We look forward to welcoming you back again on your next visit to Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Spacious suite, great hospitality"

5
28/02/2016

We went away for a long weekend in February and stayed in the Best Western in Radium. We booked the kitchen suite, which was very spacious an well equipped and very neat with all the basics that you would need for a quick meal. We also had the buffet breakfast twice at the restaurant, which was absolutely fantastic! Great service, great staff! Highly recommend !

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I was delighted to hear you enjoyed your spacious and clean accommodations. We look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Very Satisfied"

5
21/02/2016

Clean and big room, polite and helpful staff. Pool and fitness room are very relaxing. No breakfast included, too bad. but there are a lot of restaurants nearby. Parking lot too dark, should provide more lights.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to review your recent stay with us in Radium Hot Springs. I was pleased to hear you enjoyed your spacious accommodations and our team were very polite and professional. Your suggestion regarding better exterior lighting was forwarded on to your maintenance team. We look forward to welcoming you back again. Warm regards, Trevor Carr General Manager

"Nice kitchen suite with lots of room."

4
20/02/2016

The kitchen suite amenities are pretty good. Nice kitchen set up but no dishwasher. The cabinet were freshly stained and we could smell paint fume still... The bathroom is very nice, freshly renovated by the look of it. You can enjoy 2 large 40+ inches wall mount TV in the suite. I like the fancy Timex clock radio with sound effect for sleep aid: brooks, wages, etc... It was the first time I come accross such a clock radio in an hotel room. The pool area and hot tub is pretty nice. The training room is large with lots of equipment. The sound proofing is the downer. The doors, floor and ceiling transmit noises of all kind so you hope for good neighbours. We were not too badly surrounded except for the bunch of kids that wanted to use the pool at 7am Monday while their parents stayed in bed. That makes for lots of noise when the kids can't make it back in the room and knocks door like mad scientist. They also knock the wrong door once in a while. I would suggest to open the pool at 8:30 (ILO 7) to keep the noise down in the place.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to complete your review. I was pleased to hear you had enjoyed your accommodations and the in room amenities. However, I would like to apologize for the inconveniences you had encountered regarding the noise. I hope we will get the opportunity to welcome you back again on your visit to Radium Hot Springs. Sincerely, Trevor Carr General Manager

"Well Maintained, Clean but Noisy"

4
17/02/2016

My husband and I stayed here for a one night couples retreat from the big city. The service was excellent, room was clean and well maintained. Our room wasn't much for the cost, but the view was spectacular and there wasn't much street noise because we were on the back of the hotel. The restaurant had great service and good food/prices. My only complaint would be the noise. We could hear the television on one wall late into the night, banging on the other wall, and the group of young people across the hall who had a party until after 2 a.m. There was a door near us that shook our unit every time someone used it, so as soon as people started leaving, we were up. We got less than 4 hours of sleep and went home to our quiet beds for a nap. It wasn't much of a quiet getaway, and I don't expect we will be staying here again.

PrestigeHotels, Marketing Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your review. I am delighted to hear you received excellent service from the team in Radium, they will be pleased to hear their efforts are appreciated. Please accept my apologies for the challenges you experienced during your stay. I have shared your comments with the management team for further review. We hope you will reconsider Best Western Plus Prestige Inn as a destination in the future. Candace West Marketing Manager

"Clean and Friendly"

3
10/02/2016

First of all let me start by saying that the room was clean (which is my number one priority) and the staff friendly and efficient. The onsite restaurant was okay though nothing special. My sleep was decent though the pillows could be better and the bathroom is somewhat poorly lit.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to review your stay with us in Radium Hot Springs. I was pleased to hear that your room was clean and that are team were very professional. I hope you had a wonderful time while visiting our beautiful area and we look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Perfect sleep"

5
08/02/2016

We came here to see the hot springs and it was getting late so we decided to stay here. Sure glad we we did. The place is amazing. Prices are great. The front desk service is top notch as well as the manager who also helped. Same with the restaurant it was amazing. The rooms were perfect. Clean and the beds were super comfy. I will come back here and highly recommend this to my friends.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was delighted to hear that you had a wonderful stay with us and our team were very professional throughout your visit. We look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Prestige Hotel Radium"

4
07/02/2016

Good place to stay for several days rest and relaxing. Hotel is beside road to Canfor so lots of semi traffic. Not too noisy, but noisy enough. Food in the restaurant is great. Cabina pizza was a favourite.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to complete our survey. I was pleased to hear that your accommodations were most relaxing and your dining experience in LaCabina Ristorante top notch. We look forward to welcoming you back again on your next trip to Radium Hot Springs. Warm regards, Trevor Carr General Manager

"Comfortable Stay"

4
02/02/2016

Good experience, clean and good rooms. Breakfast not included, but breakfast buffet in the Restaurant good. Indoor swimming pool and Hot Tub. Very central, and walking distance to restaurants and shops.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear that you found your accommodations clean and comfortable and close to all of Radium's shops and stores. We look forward to welcoming you back again in the near future. Kind regards, Trevor Carr General Manager

"Frictionless"

4
25/01/2016

Made the booking online and arrived for a late checkin. Everything went smoothly. Room was clean. Everything worked. Completely standard room for a new "country" chain hotel. WiFi was fast and worked flawlessly. Close to everything (of what there is in Radium). Very close to the Hot Springs. An easy run to Invemere. On-property restaurant was "ok". Uninspired, but edible food.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium Hot Springs. I was pleased to hear that you found your room clean and comfortable and enjoyed our other amenities. We look forward to seeing you again soon! Warm regards, Trevor Carr General Manager

"Friendly Visit"

5
23/01/2016

We had a great stay in Radium at the Best Western, comfortable room and the restaurant and pub were great. The hotel employees gave us good information on things to do, we enjoyed seeing the wildlife and checked out the stations of the cross walk. And as always the hot springs was there to ease our aches and pains.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to write your review of your stay in Radium Hot Springs. I was delighted to hear that you enjoyed your accommodations and the outdoor experience in our small town. We look forward to your next visit. Warm regards, Trevor Carr General Manager

"So Welcoming "

5
05/01/2016

We stayed here over New Years for our anniversary and the staff was amazing! So welcoming and made us feel very special. And the New Years party was fantastic at the hotel. Would definitely stay here again The only thing is we wouldn't eat at the restaurant attached again. It was pretty sub par. Otherwise fantastic

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Radium Hot Springs. I was delighted to hear you enjoyed our New Year's Eve party and that our team made your anniversary memorable. We look forward to welcoming you back again in the near future. Warm regards, Trevor Carr General Manager

"Beautiful suite "

5
05/01/2016

We booked here for over New Years and we're thrilled with the suite we booked. It was very spacious on the third floor at the end of the hall which made it pretty quiet seeing the elevator was at the other end. The only thing we occasionally heard was the ice machine. This suite had a full kitchen (stove, fridge, microwave, toaster, coffee maker, pots, dishes etc). It was nice to make a hot breakfast in our room in the mornings, I'm sure people could smell our maple bacon both days!

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your wonderful review of your stay in Radium Hot Springs. I'm glad you enjoyed your stay in one of our executive suites and found it spacious and warm. We look forward to welcoming you back again. Kind regards, Trevor Carr General Manager

"We spent a night at the Best Western Prestige Inn in Radium Hot Springs"

5
02/01/2016

The Best Western Prestige Inn at Radium Hot Springs is a great place to stay a night. We stayed in a pet friendly room. We had a cushion for the dog and also they had left pet bowls in the room. It was a fair sized rom with two queen sized beds. We had a great view of the mountains outside. The staff were extremely friendly and efficient. The night manger was very helpful when we had to take dog outside at night. There was also a great hot tub and pool.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. I was pleased to hear that you had a most enjoyable stay with us while visiting Radium over the holidays and we look forward to welcoming you back again in the near future. Warm regards, Trevor Carr General Manager

"Just doesn't cut it!"

2
31/12/2015

This is a nice looking and clean property and up to the Best Western Plus level but that is it. At this particular hotel if they tell you they have the complimentary breakfast, that all other Best Western Plus hotels I have been to lately do, it is not true you will just being paying more for your room to accommodate breakfast. I travel a lot and for the past couple of months I have been comparing Best Westerns. In this review I will point out some issues and then go on to explain why this happened and how it can be solved for future guests. No matter where I stay I expect cleanliness and comfort but what actually makes a hotel something to return to or recommend is it's service. Hotels are in the hospitality industry and the most important thing all of the staff need to focus on is Service and at this property the Front desk staff where lacking terribly in these skills. When we arrived the staff were not friendly at all. They got the basic paperwork done and had me on my way down the hall without any greeting or conversation about our stay or even information about the hotel such as parking, eating, pool hours or area attractions. We headed to our nicely decorated and clean room to find a very strong odour of diesel or oil in our room. I noted that the parking lot was outside our window so made sure the windows were closed and turned on the bathroom fan while we went out to eat. When we returned the smell was just as strong which confirmed my suspicion that the smell was not coming from the parking lot but was probably in the carpet or something like that and that sort of smell is very hard to get out. I nicely approached the front desk to ask to be changed to a different room as the odour was just too strong for us. The staff very rudely with some sort of chip on their shoulder, told me that "it was from the parking lot and they were sold out so no rooms were available". I knew that was not true and advised them that we had not unpacked, had done what we could to get rid of the smell ourselves and now we wanted a different room. She sent me back to my room to wait for housekeeping??? When the housekeeping staff came he checked the windows and offered to spray air freshener for me. I declined and told him I wanted to change rooms. He made a phone call, spoke a different language in front of us, and then asked me to check out a room 2 doors down. It was great! Not a bit of odour. So I thanked him and moved in immediately where we had a comfortable night. If a hotel has problems with odour from the parking lot they need to do something about it not just tell guests "oh well". As well never speak a different language in front of guests as they know you are just saying things you don't want them to hear. It is disrespectful and rude once again. Now I will explain why this happened to help owners/managers change their policies and train their staff and to help those of you booking. Hotels put their rooms on third party sites like expedia or travelocity for lower rates, but they don't like it when people book through these sites because they don't get the commission. So they are sure to give these customers the worst room in the building when they check in. They would deny this to your face but it is very true. Therefore when I am looking for a room I do look at these sites and then I call the hotel directly to book with them so that their staff can have the commission on the sale instead of the third party site. I do ask if they will match the third party rate. In this instance the front desk staff refused and the difference would have been $40-$50/night. So I booked through the third party. Now when we arrived they were ticked off because they had not got a commission and proceeded to treat us as poorly as they could to make a point. So here is the point they made. A few dollars of commission on a 1 night stay has made it so that we will not be a return customer and we will be sure to tell everyone of your poor service. The idea of putting rooms on a third party site is to bring a customer in then wow them with your service and facilities so that they will love it so much that they will return and pay the full rate and tell everyone else how great your place is. The staff here failed, failed, failed! Owners/managers this room was going to sell for the discounted price anyways why not let your staff meet the third party rates for first time guests and then take the opportunity to wow them. If you don't want your rooms sold for a discounted rate then don't put them on third party sites, but under no circumstances should your staff be rude or unaccommodating to any guest. Rudeness and lying are not acceptable and your guests are not stupid. So make sure they are happy and comfortable and get in there and get the odour out of that room.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your review, guest feedback is always valued whether positive or constructive. I am disappointed to read about your experience and apologize for any challenges you encountered during your stay. Please know that your comments are being taken seriously and I have reviewed your feedback with the guest services and housekeeping teams. I have sent you a private message in hopes of connecting to further discuss your stay. We hope to have the opportunity to welcome you back to Radium for a superior experience. Kind regards, Trevor Carr General Manager

"Nice, clean, convenient location"

5
08/12/2015

Best Western Radium, is a nice, clean, great location motel. close to Radium Hot Springs, * Radium Hot springs is 1/2 price of Fairmont hotsprings, which is also an easy drive to the south of the motel (30 min maybe) watched wildlife eating grass from window of room.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to provide others with your feedback. I was delighted to read that you found your accommodations clean and close to both the Radium Hot Springs as well as a short drive to the Fairmont Hot Springs. We look forward to welcoming you back again in the near future. Warm regards, Trevor Carr

"Average accomodations"

3
23/11/2015

Friendly Staff. Adequate Room. Hot Shower. What you would expect from Best Western. Radium is a small village and as such, everything is fairly close-by and walking distance. Conveniently located for highway access.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to complete your online review. I was pleased to hear that you enjoyed your accommodations complete with hot shower and found our location well situated in Radium. We look forward to welcoming you again in the future. Warm regards, Trevor Carr General Manager

"Great Hotel with Comfortable beds and good food"

5
12/11/2015

Beds were great - very comfortable. It was nice to see that when we booked the queen/king bed 1 bedroom suite there were actually a king and a queen bed. You usually find the queen bed is a pullout couch, but in this room there was a queen bed as well as a pullout bed in the living room so that was nice. It was a very comfortable suite with a full kitchen. It was like staying in somebody's apartment. It's not the first time we've stayed here and we will definitely stay again. Also the attached restaurant has good food, and coloring for the kids to keep busy while they wait for their food. And I'd also like to add that I forgot to bring shampoo, which is always a scarey thought to use hotel shampoo as it usually turns your hair to straw and a frizzy mess. However my hair was actually soft and easy to brush after using the shampoo and conditioner that they supply - so that was a bonus.

PrestigeHotels, Marketing Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to share your experience. I'm delighted to hear you had a pleasant stay and enjoyed the comfort of your guest room. We hope to see you in Radium again soon! Candace West Marketing Manager

"Nice Hotel, but bad meals at the onsite Restaurant."

4
06/11/2015

Stayed at this property at the end of October. Nice clean, updated and comfortable rooms. Great front desk staff. Had a really bad meal in the Italian Restaurant on site. Aside that the meal was overpriced and we had to wait for it for more that 45 minutes my meal came with a beef vegetable soup which I'm sure came straight out of a can, was cold and was so salty that I was not able to eat it. My main course meal veggies were burned ( grilled broccoli and red peppers). I have never had grilled broccoli! The pasta had a white sauce that was uneatable. My husband meal was as bad as mine. The waitress kept passing by trying to sell us more beverages after we told here a few times no thank you. Next mentioned about our experience the front desk staff and was told "I'm sorry". I will stay at this hotel again but will never eat at their restaurant again. Next morning we had a great meal at the restaurant next door The Melting Pot!!! excellent breakfast and service.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your kind compliments and review of your stay with us in Radium. I was delighted to hear that you found your accommodations clean and comfortable and that the front desk were very professional. However, I would like to extend our apologies for your experience at La Cabina Ristorante. Your comments have been forwarded to their management team to investigate further. We look forward to your next visit. Warm regards, Trevor Carr General Manager

"Family Suite - Radium Hot Springs"

4
03/11/2015

This review is a little delayed as we stayed in May 2015. We were 6 including my 89 year old mother. The family suite was nice with 1 double, 1 king in a separate bedroom with a spa tub that we didn't use and 1 uncomfortable pull out couch and a kitchenette. The hotel is clean and new. There is no breakfast only a coffee/ tea service in the lobby. The grocery store was within walking distance and they have many take out/ easy to prepare food items and make the most delicious bacon cheesy twist buns daily. You can walk to several restaurants. We didn't use the pool as we went to the hot springs. For the Hot Springs be sure to take towels and pool slippers. Our group of 6 was $38 and well worth it. The cooler pool is still very warm. Overall we had a wonderful visit. The mountain goats were a delightful experience as well.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for your review. You have provided other readers with a terrific overview of the guest rooms and amenities. Although a complimentary breakfast is not offered, packages are available for those who wish to include breakfast with their stay. I am pleased to hear that you found the hotel to be conveniently located within Radium and close to all amenities. We hope to see you all again soon. Warm regards, Trevor Carr General Manager

"Overall satisfied"

4
14/10/2015

very clean..staff is very helpful..accessible to everywhere u want to go!! and another perks is they have indoor swimming pool which is good.. and very close to radium hotspring too. 10 mins drive to inveremere and 20 mins to fairmont..

PrestigeHotels, Marketing Coordinator at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for sharing your review. It's great to hear you enjoyed the inn's convenient location and received the helpful, accommodating service the team in Radium takes pride in delivering. We hope to see you on your next visit! Candace West Marketing Coordinator

"nice location"

5
09/10/2015

This hotel is beside a beautiful rotary park, with a stunning view of mountains and valleys. It is also close to restaurants. The staff is friendly, our room was clean and the bed was quite comfortable. The internet was strong and we had no problems using it. They are also close to radium springs spa. We felt that we got good value for our money. We would definitely stay again

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your satisfaction is very important to our team and I am pleased to read that you had a fantastic stay in Radium Hot Springs. I was delighted to hear that you found your accommodations clean and very comfortable and provided exceptional views of our area. We look forward to seeing you again soon! Warm regards, Trevor Carr General Manager

"Prestige Inn"

2
09/10/2015

Entertainment was awesome. Service was poor, as was food and price at the bistro. I was told though that the rooms are nice and clean. I have not stayed here as a guest in a room so could not give an hands on review of rooms. If the source who told me rooms were very nice etc, then they were.

"Clean and convenient "

4
08/10/2015

We stayed at the hotel while we were visiting Radium Hot Springs. The hotel was clean and conveniently located. We were able to walk around the town where large sheep wander freely. The room was clean and the bed was comfortable. We only had breakfast there which was fine but nothing special.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
We value your feedback and appreciate you taking the time to share your comments. I was pleased to hear that you enjoyed the comfortable bed and appreciated the inn's convenient location in Radium. We look forward to welcoming you back in the near future. Kind regards, Trevor Carr General Manager

"A 'glitch' in Best Western hotels"

2
08/10/2015

well located for Radium Hot Springs attractions - 5 minutes from the hot springs (by car) Clean and well presented hotel - usual 'neutral' decor in corridors Reception staff member on check in was very ' matter of fact' and obviously needs to go on a ' cheer up and charisma course'! When asked if there was any ordinary orange pekoe tea available she simply said ' there is whatevers there'. made no attempt to obtain any or offer alternatives. nearly smiled at one point! asked me for photo ID on check in, when I was unable to provide any, she simply said 'ok thats fine then'! so if its fine, why ask for it in the first place?? also asked for a visa card for 'room deposit'. I don't have a visa card, so needed to use my wifes. I asked ' what if I didn't have one?' ;was told ' I would have to take $100 cash room deposit then'. WHY? she said it was for incidentals...There are no 'in room' facilities to pay for!!!!!!! I definitely think this is a 'computer says it policy' which some staff are unable to get round with common sense. why oh why do hotels charging rates like these still insist on only providing paper cups and plastic stirrers in the rooms? surely its not beyond the realms of capability to provide cups or mugs and spoons to clients? its a hotel room at $140, not a fast food joint!! Having said all this I am sure this is a one off for BW - have used there hotels in UK, Canada and USA for years with usually no complaints

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for posting your review. Please accept my apologies for the challenges you encountered at check-in. I have shared your review with the Guest Services team to ensure guests are receiving the high level of service we take pride in delivering. We hope you reconsider Best Western Plus Prestige Inn Radium Hot Springs as a destination in the future. Warm regards, Trevor Carr General Manager

"A clean and comfortable accomodation"

4
07/10/2015

Our experience at Best Western Radium was very good. Would definitely recommend this facility. Only thing we would change is we would probably bring our own pillows if we're on a road trip as the pillows here are bulky and quite hard. We asked for assistance with flat pillows but were told there was no flat pillows available. The restaurant was good, a little slow in peak times but on vacation that's acceptable.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for taking the time to provide your comments online, we truly value your feedback. I was pleased to hear that you found your accommodations clean and comfortable. We trust you had a wonderful visit in Radium Hot Springs and look forward to your next visit. Warm regards, Trevor Carr General Manager

"Colossal Waste of Money"

2
05/10/2015

There are lots of mom & pop motels in town that I don't think showed up on the internet search, but we'll try those next time. They all had vacancies during the week in late Sept. & early Oct. The owners wasted a lot of money making the nicest looking chain motel room I've ever seen, but they gave not a thought to guest comfort. Really too bad so much money was wasted on the look of the room, but it is not a nice place to stay. Clean, with good mattress & pillows, and manager was nice, so I generously gave them a two, but that's where the good qualities end.. Extremely noisy doors, among the worst I've ever heard. You hear lots of doors near and far banging loud enough to make you jump even when you aren't trying to sleep. No good gasket system to dampen the sound, and the latching mechanism is extremely loud too. The door also doesn't block much noise from the hallway, you hear people talking almost like the door isn't there. You also hear neighbors wheeling their suitcases across the noisy rough tile entryway in their rooms. Yes, tile, instead of carpet that would dampen a bit of the sound. They don't use fitted sheets so they would come untucked within a few minutes leaving you touching the unwashed mattress or mattress pad, except they don't even last a few minutes because the sheets are so small they aren't tucked in over the ends to start with, they go maybe two inches over the ends. What happens if you lie on your stomach with your toes over the edge? I guess you get to pick-up athlete's foot or toe fungus from a previous guest when your toes touch the dirty mattress. And it had the worst toilet ever! When we first flushed it, even with just liquid, it didn't flush stuff down well at all. And it is so tiny a man can't possibly use it in a normal manner, you have to hold onto your junk to try to keep it from touching the inside of the toilet, and there is no room to go #1 & # 2 at the same time, you have to shift things around--very rude to expect guests to use one of these, even smaller than a regular round bowl toilet. But it gets worse, even holding my junk up high, I thought, I flushed and found my sack immersed in icky toilet water, not splashed, but immersed, the water rises very high before it flushes down. Good thing I was about to get in the shower, but gross. All the money they wasted on stupid fancy design features and they can't spend $10 more for a decent toilet? And then there's the sink. One of those weird bowls that sits on top of the counter, and this is the highest I've seen. Maybe 10-12" above the counter. That leaves almost no room to move my hands & wrists when washing my face, etc. And I'm taller than average. Even harder for my wife to use. Painful to the wrists. The shower head was great, except it was so high my wife had to stand on tip-toes in the shower and then could just barely move it. Very dangerous. The pipe came out of the wall at a decent height but they had a curved piece added, a design feature I guess, that moved the head up higher. And the AC didn't work. I had the window open until the construction worker guests started coming back and smoking in the parking lot. When I closed it the room temp was ok for awhile so I didn't notice the AC wouldn't come on until it got stuffy a few hours later. I tried every possible way to get it to turn on, even unplugged it for awhile to reset. I wasn't going to change rooms late at night because I thought we'd lose more sleep by doing that, so fortunately the road noise wasn't too bad late at night and I could open the window and turn on the bathroom fan to pull in a little cool air. I thought the "Plus" designation might mean something when I made the reservation, but this is the 5th Best Western in a row, the last 2 having the "Plus" designation, that has had serious problems of different types so I guess the chain just doesn't do much to insure the franchisees follow good standards.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Your feedback is instrumental to improving our inn and its amenities, so I want to thank you for sharing your experience. Your comments regarding the air conditioner and toilet were forwarded to our maintenance team and have been addressed. Please accept my sincere apologies for the challenges you encountered during your stay. I have sent you a private message in hopes of discussing your experience further. We would appreciate the opportunity to regain your confidence in Best Western Plus Prestige Inn Radium Hot Springs. Kind regards, Trevor Carr General Manager

"Family Suite / Rdium Hot Springs"

4
05/10/2015

This review is a little delayed as we stayed in May 2015. We were 6 including my 89 year old mother. The family suite was nice with 1 double, 1 king in a separate bedroom with a spa tub that we didn't use and 1 uncomfortable pull out couch. The hotel is clean and new. There is no breakfast only a coffee/ tea service in the lobbly. The grocery store was within walking distance and they have many take out/ easy to prepare food items and make the most delicious bacon cheesy twist buns daily. You can walk to several restaurants. We didn't use the pool as we went to the hot springs. For the Hot Springs be sure to take towels, pool slippers. Our group of 6 was $38 and well worth it. The cooler pool is still very warm. Overall we had a wonderfull visit. The mountain goats were a delightful experience as well.

Trevor C, General Manager at BEST WESTERN PLUS Prestige Inn Radium Hot Springs, responded to this review
Thank you for choosing to stay with us during your visit to Radium Hot Springs. We appreciate you taking the time to post your review and give us your feedback. I was pleased to hear that you found your accommodations spacious and comfortable for your family of 6. There are great restaurants nearby and for our guests' convenience we also have an onsite restaurant and lounge. We hope to welcome you back in the near future. Kind regards, Trevor Carr General Manager