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Best Western Plus Hotel Eagleridge Inn & Suites, Pueblo

4.5/5  - basé sur 453 notations.
4727 N Elizabeth Street, 81008-2055, Pueblo, United States - Ver el mapa

La feria estatal de Colorado atrae a numerosas familias y amantes de la diversión procedentes de toda la región y nuestro hotel de Pueblo estará encantado de proporcionarle alojamiento durante su viaje. Tanto si se encuentra aquí para asistir a un torneo de golf en el campo de Walking Stick o al evento automovilístico Rocky Mountain Nationals Street Rods, la ubicación es un factor clave. Nuestro hotel de Pueblo está situado a poca distancia de los principales enclaves locales, lo que le permitirá disfrutar de la mayor comodidad durante sus desplazamientos. El campus de Pueblo de la Universidad Estatal de Colorado se encuentra igualmente en las inmediaciones del hotel y atrae a numerosos estudiantes, profesores y personal universitario para disfrutar de estancias de larga o corta duración. Si se encuentra aquí durante un semestre, puede contar con nosotros para sentirse como en casa durante su estancia. El amplio espacio de estacionamiento para camiones de nuestro hotel de Pueblo nos convierte en el enclave preferido por los empelados del sector del transporte por carretera y los viajeros. Comience cada mañana con un desayuno caliente gratuito con tortillas elaboradas según sus preferencias por nuestro chef. A poca distancia del hotel podrá disfrutar de un paseo por nuestro histórico río, algo perfecto tras un suculento desayuno. Este hotel que admite mascotas hará todo lo posible para convertir su estancia en la mejor experiencia. Los eventos deportivos celebrados en la CSU Pueblo atraen a numerosos viajeros cada año y el personal de nuestro hotel estará encantado asimismo de dar la bienvenida a equipos deportivos y aficionados. Los festivales, las actividades de piragüismo de aguas rápidas y el Lago Pueblo atraen igualmente anumerosos visitantes. El esquí acuático y la pesca son dos de las principales actividades de ocio en la región y nuestras amplias habitaciones le permitirán disponer de espacio suficiente para todo su equipamiento. Nuestro hotel se encuentra a poca distancia en auto de numerosas estaciones de esquí, como por ejemplo Pikes Peak y Royal Gorge, por lo que numerosos aficionados a los deportes de nieve escogen nuestras instalaciones durante el invierno. Los viajeros de negocios en la zona escogen igualmente nuestro hotel de Pueblo por su calidad, su nivel de servicio y su excelente relación calidad-precio. Los empleados de Vestas, Excel Energy, Comanche y Pueblo Chemical Depot se encuentran entre nuestros huéspedes habituales. Aquí podrá encontrar la paz y la calma necesarias para encargarse de sus negocios y también para disfrutar de actividades de ocio. Nuestro hotel garantiza unas lujosas camas, unos cómodos desplazamientos y el mejor servicio de la ciudad. Reserve su habitación en el Best Western Plus® Eagleridge Inn & Suites hoy mismo y prepárese para disfrutar de una estancia inolvidable. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Hotel Eagleridge Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina cubierta
    Piscina cubierta
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 442 huéspedes
NOTA EMITIDA
Excelente
268
Muy bueno
101
Normal
38
Malo
20
Pésimo
15
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
17
De negocios De negocios
68
En familia En familia
171
En pareja En pareja
144
En solitario En solitario
21
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"great omelets"

5
12/09/2018

A very nice older hotel, excellent service from staff. good location, quiet nicely appointed rooms, easy parking. wifi was fast, a/c quiet, large room, very comfortable beds, plenty of parking front & back

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks you for taking the time to write a review for us. We are so glad that you enjoyed the stay and do hope we will see you again when you are in the Pueblo area. Of course we all agree breakfast with omelets is the BEST.

"Bad customer service"

1
05/09/2018

I reserved a room at the Pueblo best western assuming that my daughter would golden state. Three weeks before this day I called and canceled. No one gave me a cancellation number. Two days later I called again to make sure that there was no reservation and they said there was no reservation. They charge me for the room and will not return my money. Terrible customer service.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are sorry you had problems with the reservation which was made at the hotel on August 3 which was three weeks prior to arrival for the Dog Show. As we explained to you many times on the phone, we do not show any cancelation and you could not provide a cancellation number or the name of the front desk agent that you spoke with, therefore the charge for the no show will not be changed. Staff did look at the folio trail and found not other contact noted on your folio until the day the room was assigned and then the no show charge. We are sorry you feel we are not doing the right thing, however, per hotel policy cancellation numbers are always sent to the e mail record on the folio and that would have been done in your case had the reservation been cancelled.

"Great Place To Stay"

5
03/09/2018

This was a real treat. After getting to the hotel the staff was very cordial and got us set up quickly. Got to our room and it was quite large and clean. The bed was comfortable and it had been a long day so were loved that. Breakfast was over and above what we have had and many BW. there was an omelet station and they would also make hash browns if you wanted. I had only one complaint and that was that the internet kept disconnecting from my computer. The reset the access point but that didn't help.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the great review about your stay with us. We are so glad the entire staff made your stay so pleasant and we agree with you that breakfast is the best. We hope to see you again soon.,

"Very helpful people, fresh finishes, nice public spaces"

5
30/08/2018

The hotel is back away from I-25 and oriented to where road noise is not noticeable. The lobby appears to be recently renovated. Fresh finishes in corridor and rooms. Made-to-order omelettes (including egg white only, upon request) is a differentiating feature. Also biscuits and gravy that morning for hot food. Also yogurt, cereal, waffles, etc. All employees we encountered were friendly. Large "mini" fridge with, alas, no small freezer compartment for my cold packs. Also not a fan of the small pillows on the bed. Everything else was great. Lots of space in the room to kick back. Plenty of power outlets on the desk. Will definitely stay here again if passing through.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the great review. We are so glad you enjoyed the location and the amenities of the hotel. We agree that breakfast is awesome and look forward to seeing you on your next trip to Pueblo.

"Many times over"

5
28/08/2018

I/we have used this Best Western many times and will continue to do so in the future. This facility is truly Pet Friendly yet remains among the best kept and cleanest in the Best Western chain. Thanks to the entire staff for a pleasant welcome and stay.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the great review. We are so glad you and your pet enjoy staying with us and hope to see you again really soon.

"Four people, six nights, all happy customers."

5
25/08/2018

We appreciated many things about this Best Western location. Rooms with enough comfortable seating, clean & comfortable beds and rooms, good shower, great breakfast. The front desk staff were always helpful, and we had all the amenities we needed.

"Should be rated number one"

5
22/08/2018

I've been traveling to Pueblo for the past 25 plus years this year traveling with my wife and this is our favorite Best Western of all of we stay in and we use the chain as often as we can. We find the staff more than helpful very friendly and it's been stated another reviews the made to breakfast is extraordinary. We find the rooms to be very clean in fact we were just mentioning you can walk on the carpets here without coming up with dirty feet as has happened another chain motels. We will be staying at this Best Western the game the next trip to Pueblo.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the great review. The entire staff works very hard to make sure that this can be the home away from home with a great breakfast. We hope to see you again soon.

"Worse than last year by far"

3
21/08/2018

This is the second year we have stayed here. Last year it seemed very clean and the staff was helpful. This year we requested rooms in a group together and we did not get that and they were rude about it when asked. The hotel overall seemed dirty. The pool looked greenish and the kids feet were black after walking on the carpet without shoes. Two guests in our group in different rooms were bitten by something in bed during the night, and when it was mentioned to the staff they just dismissed it. However, the breakfast is amazing. The staff making the omelettes were very friendly and everything was well stocked.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are sorry you have issues at the hotel. The staff at this hotel has remained the same for the last five years as we continued to go through the renovations of the last two years. As you group made reservations with three different sources, it is very hard for us to honor requests not made directly with the hotel., however, after looking at the reservation we did have your group all on the third floor except for one room. The Air conditioner in all of the halls are set at 72 degrees and the hotel recently was ranked among the top 5% of all Best Westerns. Both the Pueblo County Health Department and our own Pest control service looked at the rooms in question and found no vermin of any kind in any of those rooms.

"4-H trip ."

2
19/08/2018

This is the 2nd year we chose to stay here, last year we were so impressed with the staff and cleanliness of this hotel.This year was disappointing, everything seemed dingy, the pool definitely needed cleaned, the water was very murky. The rooms were ok, although 2 in our group found a few bed bugs which was reported to the hotel staff. They didn't seem even a little concerned. More annoyed than anything. On a positive note the breakfast was wonderful, definitely better than most. This hotel is certainly not worth the $150.00 a night price. We'll be staying elsewhere next year.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are sorry you have issues at the hotel. The staff at this hotel has remained the same for the last five years as we continued to go through the renovations of the last two years. As you group made reservations with three different sources, it is very hard for us to honor requests not made directly with the hotel., however, after looking at the reservation we did have your group all on the third floor except for one room. The Air conditioner in all of the halls are set at 72 degrees and the hotel recently was ranked among the top 5% of all Best Westerns. Both the Pueblo County Health Department and our own Pest control service looked at the rooms in question and found no vermin of any kind in any of those rooms.

"Vacationer"

5
18/08/2018

This updated property was easily accessible from the interstate. The rooms were nice and comfortable, as was the bed. The made to order omelettes were a pleasant change from the standard hotel breakfast.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank yuo for the recent review. We are very proud of the new look for the property and as always we think our breakfast is the best in the area..

"A great hotel with all the goodies "

5
05/08/2018

My wife and I decided to stay here on our way to Santa Fe and this hotel was excellent. All of the staff members were friendly and helpful. The rate was reasonable. Our room was big and spacious and clean. The property is clean and well kept. The hotel is easily accessible from I-25 at Exit 102. And there are plenty of stores and restaurants nearby for added convenience. We will definitely stay here again

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks you for the really nice review. We are so glad that you enjoyed the stay with us and hope to see you in the future.

"Striving to be a premier "

5
26/07/2018

My spouse and I stayed here on our country trip and were pleasantly surprised to find cooked to order breakfast in the morning with omelettes, or cooked to order eggs, plus all the other fixings of a great breakfast. The rewards bag given at checkin included kind granola bars (2) plus two waters and great service. They are doing it right.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you so much for the great review regarding your stay with us. The entire staff works very hard to exceed expectations and we are glad that we were successful. We hope to see you again soon.

"If you are a “breakfast person” this is the best,"

4
23/07/2018

Had a very pleasant one-night stay. Room was clean, comfortable and as advertised. The reviews re breakfast were spot on. I don't recall ever before staying at a motel with”made to order” omelettes. Lots of pillows on the beds, which were appreciated.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you so much for the great review. We agree that our breakfast is the best in the area. We are glad you enjoyed and hope to see you again soon.

"Bad Experience"

2
22/07/2018

Air conditioning in our room did not work. We were miserable. Reported it and the only response from front desk personnel was a rude “ok”. Had welcome bag for gold members only, while other hotels treat ALL members the same and appreciate our business. The food at breakfast was very good, though a couple of minutes before they were to stop offering food, they shut down not even allowing those of us there to refill our drinks. Didn't even respond when asked. Not worth the money to stay here.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
I am sorry you had issues at the hotel, however, Best Western has different levels of Rewards and different recognition for those members. As you were told a check out the gift bags are for members that stay with Best Western at lest 10 times a year. Breakfast is served from 6:30 a.m. until 9:30 a.m. daily and the comments regarding breakfast and staff are always very positive. Again I am sorry you were unhappy but the entire staff works hard to excedd expectation with in reason of every guest.

"I will stay again"

5
15/07/2018

I stayed at 6 different Best Westerns on my trip to Texas and back home. This is one hotel I will definitely stay at again. In fact, I will arrange my schedule so I can stay at this hotel. From check-in to check out, this hotel is first rate! The staff are wonderful, the rooms clean, the bed comfortable, made to order omelettes are superb, and the pool clean without the horrid odor of chlorine or the feeling of walking into a sauna when opening the door. Also, they have an excellent government/military discount. I look forward to my next stay.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the great review. My staff works very hard to make sure that we are your home away from home. We look forward to seeing you again when you are in the Pueblo, Colorado Area.

"Great service, great breakfast!"

5
15/07/2018

The service was great the breakfast was better than my expectations. The TV was not the greatest, but other than that, everything was great. The chef at breakfast made eggs to order. I would stay there again.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the great review. We do agree that breakfast is great and we certainly continue to work with Comcast regarding the televisions. Hope to see you again.

"Great breakfast after a good night's sleep"

5
26/06/2018

We chose this location after a day touring around Denver, but we wanted to get out of the city to make the start of our next day a little less stressful. The rooms at the Eagleridge Inn and Suites are nice and as we have come expect from Best Western, and the staff were quite nice. However, what really made this location for us was the omelette chef at breakfast. Wow, the omelettes are great and really made for a great start to our next day.

"Great breakfast"

5
25/06/2018

We always look at other reviews before staying anywhere and the reviews were spot on. The breakfast was exceptional for a chain hotel. A chef that cooks omelets to order. They also had bacon, sausage, French toast and all the other usual breakfast items. The hotel was clean, had an indoor pool and gym. I would say the hotel was a little pricey, but if you add in what you would pay for breakfast it evens out. Great breakfast and good location.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the great review. We agree the breakfast here is great and the staff works very hard to exceed expectations. We acre glad you enjoyed the sstay and hope to see you again soon.

"Quiet street and great breakfast"

5
22/06/2018

Overall a very nice room. They allowed pets but it did not smell like a zoo. Far enough from the freeway to be quiet. And the breakfast cook was outstanding. Everybody tipped her. The indoor pool was nicely kept and the hot tub part was perfect for relaxing.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
thanks so much for the recent review. We appreciate your thoughts and yur opinions. We do hope to see you again.

"Good breakfast. Bad desk clerk."

3
06/05/2018

I give it only three stars because of the cook at breakfast. She does a great job with eggs made to order. That was a plus. Two stars were removed because of a broken elevator and a desk clerk that didn't really seem to care we were on the third floor. Just a few nights before we were at another BW with a broken elevator. The clerk offered to take out bags up ONE floor. We declined his offer, but at least he sincerely cared. At this BW Plus we were given points, but there was no indication of when the elevator would be fixed and it had been broken since "yesterday".

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
I am sorry that you had an issue while a guest at the hotel, however, we not only gave Rewards points due to the elevator being down but had staff on duty most of the evening to take care of bags for guests. The elevator was repaired the same day that the door motor was received from the elevator company and were at the mercy of them and the shipping company. I an sorry again that you had an issue but the staff tried very hard to make everyone happy in a difficult situation.

"Nice property"

5
04/05/2018

Chery and her team do a great job on this property. This is what Plus stands for . Some of the other BW plus properties across the country should take notes . Mary does an excellent job with the breakfast. Real omelets.

"Fresh, Made to Order Omelets!"

5
02/05/2018

The omelets in the morning are a wonderful addition to an otherwise boring breatkfast! Made to order by a very friendly, efficient chef. I'd go back for that perk, but this hotel was perfect in every way really. Very clean, quiet, friendly staff.

"Two Night Comfy Stay"

5
29/04/2018

This hotel is located right of of I-25 hwy. It is a perfect location to local mall and other strip mall shopping. VERY friendly staff upon check-in. Infused water in lobby for guests and upon check in a nice bag was given to rewards members with water, snacks, and travel magazine. The elevator was out of service the day I arrived. The staff offered to carry luggage up to your room, only three floors. This happens to other businesses so it wasn't a big deal. The property is clean and the rooms were very clean and carpets were new. Linens were new and plenty of them for use. There is a microwave, coffee maker and small refrigerator in the room. One nice feature is the light on the wall between the queen beds had a plug for your electronics - they scored big on this one. I hate having to look for a plug and end up with one that is across the room. They have Direct TV and a ton of channels to select from when you want to unwind. I was in a room facing he freeway and I can honestly say I didn't hear truck traffic. The hotel was quiet as there were a lot of business travelers as well a people traveling. I felt very safe and didn't worry about my vehicle in the parking lot. There is a nice fitness room, indoor pool/hot tub, and a coin washer & dryer. They will give you change to use it and they will also provide detergent and dryer sheets for no charge. The breakfast was really good - they have a chef that cooks made to order omelets, they have egg white ones as well. Their breakfast is stocked quite nicely with something for everyone. There is a Village Inn and Cracker Barrel next door but why would you spend the money when they have everything included in the room price. The staff was awesome and asked me how my family member was as they knew I was there for someone in the hospital. It made my stay feel personal. I will definitely stay there again. The super friendly service was so worth it.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are so glad that you had a great stay with us and thanks so much for the GREAT review. The entire staff hopes that they make every guest feel like this is a home away from home. We hope to see you again soon.

"Pueblo Overnight"

5
06/04/2018

The Eagleridge Hotel is located just off the Interstate and is close to several restaurants. The hotel was clean and the room was comfortable and quiet. They served a cooked breakfast - which was nice. Would stay there again.

"Clean, quiet, friendly, delicious!"

5
01/04/2018

When we checked in I was excited to see the Best Western Plus Eagleridge Inn & Suites was located right next to a Cracker Barrel but turns out the hotel breakfast was better, with omelettes made to order! The staff was incredibly friendly, the desk clerk even came out to our show! Our room was clean, spacious, and comfortable, the location was convenient and quiet I utilized the gym, pool, and hot tub. Everything I could hope for in a wonderful hotel experience!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are so glad that you had a great experience while in Pueblo performing and staying at the Eagleridge inn and SUites. We agree that breakfast is great and the employees like what they are doing. We hope to see you again the next time you are in the Pueblo Area.

"excellent!"

5
25/03/2018

The hotel staff was friendly, rooms clean, and breakfast was better than going to a sit down restaurant. When we are in Pueblo, Co we will stay here again. Great location and close to downtown where my meeting was held.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for taking the time to review the Eagleridge Inn and SUites. We are glad you enjoyed the stay and look forward to seing you again soon.

"good breakfast, good value, great location."

1
18/03/2018

The location was an easy on and off the freeway for easy travel and there were many good restaurants walking distance from the hotel. The downtown area is only 2 exits from the I 25 highway. Good travel for business and local tours.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
I was surprised by your one rating and you must have enjoyed the stay here as you increased your stay by 3 more days. I know that trip advisor rating are a little hard to understand with one dot being the worst and 5 dots being the best. You may not have thought we were perfect but I do believe you meant to score us higher than 1 with the comments that you made.

"Great stay"

5
12/03/2018

Clean comfortable room, quite. Good breakfast, easy access to area restaurants and shopping as well as highway. Staff was very friendly and helpful. Enjoyed our stay and will stay again when we return to the area in the future.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the great review for the Best Western Plus Eagleridge Inn and Suites. We are so glad you stayed with us and enjoyed the great breakfast and friendly staff. We look forward to seeing you again soon.

"Horrible Experience"

1
09/03/2018

Room stunk, no help from night manager, pool was for friends of the hotel not hotel guests. Even after told manager smell was giving me nausea and headaches and kids were gagging in bathroom he looked at me with deer in the headlights type of response.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are certainly sorry we did not exceed your expectations, however, the hotel is a family hotel and the pool is only for hotel guests due to insurance issues. The hotel has been at least 80 percent occupied for the last two weeks with no comments regarding discomfort. Our policy is to call the guest within 30 minutes of check in regarding the rooms and I reviewed the comments and found nothing in the last two weeks regarding a smell. My entire staff works very hard to handle any issues that arises and I am sorry we were unable to remedy your issue.

"Best Western we have ever visited!"

5
11/02/2018

This is the nicest Best Western Hotel we have ever stayed in, and we will stay there again the next time we are in Pueblo. Our room was nicely decorated, spotlessly clean, very comfortable, and included an updated bathroom. The breakfast offered everything you could possibly want including chef made omelets. We checked the pool, sauna, hot tub area and were impressed but didn't use it. This is the first 10* hotel we have stayed in for a long time,??

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are so glad that you had a great stay with us and appreciate all the nice things that you said about us. We look forward to seeing you again when you are in the Pueblo area.

"Great place to stay"

5
31/01/2018

It is a great place to stay. The rooms are clean ,you fill safe, great breakfast and the pool is so nice. The staff treat you like you are the only one there. It is nice to see the same faces . untell next time Thank you so much .

"Must stay here"

5
28/01/2018

This was my first time staying at this hotel. I was extremely impressed with the gentleman that took my reservation and checked me in. He had everything ready for me when I arrived late in the evening. The room was nice and clean and, my room had a 50” TV which was great! I will definitely choose to stay at this location again in the future.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the great review. We are proud of the 50 inch TVs and the clean rooms. We hope to see you again really soon.

"Great Motel"

5
11/01/2018

The staff were all very polite and helpful. The rooms were clean and pleasantly decorated. The breakfast was very good. There was a chef you made fresh omelets containing ingredients of your choosing, hash browns, fresh fruit, yogurt, toast rolls and muffins, juice, coffee and tea.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. We agree that our breakfast is very good in fact is is ranked in the top 2% of all North American Best Westerns. We hop to see you again soon.

"travel"

5
09/01/2018

we travel several times a year and have always been happy with Best Western Hotels....The rates are reasonable and have always been treated well. Would recommend these hotels to anyone. Especially people that travel with pets.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the recent review. We are glad that you enjoyed the stay and hope to see you again soon.

"Very nice place to stay and pet friendly"

5
08/01/2018

Enjoyed our stay. Will stay again on our way back home. Clean friendly and easy access from highway. Staff was extremely helpful, went above and beyond to make sure we were comfortable and taken care of.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. The entire staff is happy you had a comfortable stay with us and hope to see you again when you are in the area.

"Great stay"

5
07/01/2018

We enjoy staying here. They have complimentary items, like laundry soap. They also have a few items you may have forgotten at the front desk for sale. Also walking distance to places to eat. Some staff members are unfriendly.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
thanks so much for taking the time to review the hotel. We are glad you had a great stay and hope to see you again very soon.

"Top Notch hotel in Pueblo"

5
01/01/2018

This is a better than average BW Plus hotel with an excellent breakfast. Easy access parking and close to the interstate but far on the north side of Pueblo. The hotel is quiet and beds are quite comfortable. Electric outlets are available for electric and hybrid plug-ins, but bring your own charge cord.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the recent review. We are 4 miles from the center of Pueblo with many restaurants within walking distance. We look forward to seeing you again.

"Rating Best Western in Pueblo Colorado"

5
05/12/2017

My 2 granddaughters and I spent a wonderful night at the Pueblo Best Western. The Christmas decorations were wonderful, the staff was the best and the room was so clean and comfortable. The beds were like pillows, the pool area was clean and the rooms were so quiet, no noisey neighbors, good shower conditions and fluffy towels. I felt very safe with my girls, we were able to walk to Village Inn for dinner which was great that we didn't have to drive.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you so much for the recent review. We are so glad you and your granddaughters had such a nice stay and we do hope we will see all of you again soon.

"Excellent Hotel"

5
30/11/2017

Excellent Hotel. The breakfast offered here is exceptional in comparison with other hotels we have used. I would recommend it to anyone in the area looking for a place to stay. If we come back through Pueblo, we will use it again.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. We agree with you that our breakfast is the best around and do nhope that we will see you again when you are in the pueblo area.

"Thanksgiving"

5
24/11/2017

We visit Pueblo often, and the Best Wetern Plus Eagleridge Inn & Suites has been our choice to stay for each visit. The staff is friendly, the hotel is very clean, and the omlettes are the best- they also have a wide variety of other breakfast items. I like The option of dairy free products including milk since I have an allergy. The kids love it because they know as soon as we get out of the car they can have a piece of fresh fruit that is left out for guests. The kids also love the pool and the hot tub! We can even bring our dog which is nice! We look forward to many more trips and staying where the staff know you by name!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the great review. The entire staff knows that return guests are the biggest compliment. We are so glad the entire family enjoyed the stay including the dog. Once again breakfast at this Best Western has to be the best around. See you soon.

"A Different Hotel"

5
18/11/2017

Rating hotels is extremely subjective. My determination of a "good hotel" is a clean, comfortable room, a comfortable bed and what is served at breakfast. Most hotels I stay at have the first two but breakfast is always a gamble. This hotel was a definite surprise. It serves build your own omelets. This was definitely better than what is found in the majority of other hotels. Based on my subjective evaluation this hotel will definitely be a place to stay again in the future if in the area.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. I agree with you that clean and a good bed are what most hotels offer, however I think and you agreed that our breakfast is the best around. The entire staff is very prpoud of this hotel and our breakfast and we are certain glad that you agreed. Hope to see you again.

"Best Western"

5
17/11/2017

Great hotel clean breakfast superior with a chef on duty Staff have remarkable customer service highly very friendly housekeeping staff Highly recommend this hotel and definitely would stay anytime we're in the area

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you so much for taking the time to review the hotel. We know that you have a busy life and are so thankful you liked the hotel so much you took the time to review it. We do hope you came back soon to see us.

"Always a great place to stay"

5
06/11/2017

Custom breakfast omelets are delicious! Good area. The manager is professional and polite! The staff is very accommodating. I have never had an issues staying here over several years of business! Recently updated decor!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Return guests are always our best complement and we are so glad that you like the new look of the hotel and can not wait to see you again soon.

"Great stay"

5
03/11/2017

Great stay, very nice Best Western. Breakfast was great with lots of variety! Location was good. Front desk agent with a beard was helpful i forgot his name. Room was clean and bed was comfortable would come again.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent review. The entire staff is glad you enjoyed the visit and we look forward to seeing you again soon.

"Business Leisure"

5
21/10/2017

I have stayed at this facility in the past and continue to use each time I visit Pueblo. Never disappointed in the quality of the hotel or the professional manner of the staff. I recommend this hotel to all travelling on business or pleasure.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We are always so happy when repeat guests continue to stay with us year after year. That is by far the greatest complimernt. We look forward to seeing you again soon.

"Great place to spend the night!"

5
21/10/2017

When traveling in Colorado and if you are anywhere near Pueblo, Colorado, I recommend the Best Western Plus Eagleridge Inn & Suites in Pueblo. The service is great, The place is in wonderful condition. And the breakfast is exceptional, you can even get a custom cooked omelet . Yes, I would stay here again!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
thank you for the great review. We are so pleased that you had a great stay with us and look forward to seeing you again.

"Great hotel"

5
18/10/2017

I highly recommend this hotel. We have stayed there a few times now and it is a really nice place. Staff are very friendly and helpful. Location is good as it is right off the freeway and there are quite a few restaurants around and shopping available.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you so much for the great rating. We are so glad that you continue to stay with us when in the area and look forward to seeing you again very soon.

"Another great stay at the Best Western Eagleridge in Pueblo, Colorado"

5
13/10/2017

I always stay at this facility when I am in Pueblo on business. It is comfortable and do to the number of times I have been to this Best Western, it is familiar, almost like a second home. The location is also close to restaurants, gas, and anything else I might need or want. So beyond being comfortable, it is efficient.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the great review. As we always say, repeat guests are the biggest compliment and we look forward to see you again soon.

"Outstanding"

5
25/09/2017

Awesome place to stay in Pueblo. Love it there and book it every time I am in Pueblo. The facility and the staff are all amazing. The breakfasts are great...omelettes made to order, what could be better?

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you so much for the recent review. Return guests are our biggest compliment. Thanks again for choosing us.

"VERY PLEASANT"

4
25/09/2017

We had been traveling in the Northwest for several days and many hours that day. Have stayed with Best Western before and have become accustomed to a clean, nice place to sleep. Courteous staff as always, and clean roomy room.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We are so glad that you found everything to your liking and hope to see you again when you are in the area.

"Say at Best Westerns whenever you are away from home.They are always located in very accessible locations. T hey are alw"

5
23/09/2017

Best Western Plus Eagleridge Inn & Suites,Pueblo,Colorado is is like all other Best Westerns,absolutely AWESOME place to stay. Terrific location ,SUPER people.Extremely helpful and professional. Very clean rooms Awesome facility inside and out.Great food .Great prices. And great location if you are going to see the Royal Gorge.

"Great hotel minus the manager"

4
22/09/2017

Great place to stay if you are in Pueblo! The only complaint was the rude manager who felt like she had to be heard by all when she barked orders/comments at the staff who were hard at work. Very pet friendly and accommodating!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
thank you for the response. The entire staff has been at the hotel for a number of years and everyone works very closely together. I am sorry you did not see that .

"Smoke free hotel!"

4
12/09/2017

1 odd thing noted about the hotel was we found a sock in the bed, other than that I appreciated beverage bar(Good tasting coffee and hot chocolate and Tea) and fresh fruit when we arrived. They had a nice breakfast with custom omelets. staff was friendly and helpful. they had a sauna which was nice especially if it was cold out! Their hot tub seemed to be vandalized by someone putting sand in it, it was warm but not hot and the jets didn't work, but it was nice. the pool was nice our kids loved it! the kids enjoyed it!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the recent review. We are so glad you enjoyed the stay and hope to see you again in the future.

"Great Breakfast-pet friendly"

5
01/09/2017

This best western hotel had a very friendly staff. For breakfast which featured omelettes, was one of the best breakfast in a hotel I have ever had. This hotel is also very pet friendly offering dog treats as you arrive. I highly recommend this location

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. We are so glad that both you and your pet enjoyed the stay with us and hope to see you again soon.

"BW Pueblo Colorado"

5
27/08/2017

Best Western is our go-to brand. Clean and comfortable. This one is no exception. We walked in without a reservation as we had been driving all day and we immediately assigned a spacious room. Cactus Flower was recommended to us for dinner, but be aware of the generous portions. The breakfast included made to order omelettes.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. We are glad that the entire staff exceeded expectations and do hope to see you again in the Pueblo area.

"Great service and nice rooms"

5
21/08/2017

The rooms were clean, the pool was nice and the service was great. We had to leave prior to breakfast being open and they made sure we at least had cereals, breads and fruit to eat before we left. Easy access to West Pueblo including the Riverwalk. We were also able to bring our dog for a minimal fee.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent review. The entire staff works hard to exceed expectaions and I am so glad that they made sure you had some tiems for breakfast. Next time you visist make sure you have time for the made to order omelets, they are the best.

"Great value!"

5
19/08/2017

Everything from our experience at check in, to the rooms, to breakfast was exceptional for the price. While this isn't a luxury hotel, it is very nice, clean, and the service was amazing. The front desk people,went above and beyond to, accommodate any request we made. We asked about being able to take a to go plate for breakfast, since some in our group had to leave the hotel about the time breakfast started. Not only did they say, of course, he even went so far as to say he would try to make sure things got set up a bit early so the kiddos could at least get a bit to eat. We need towels at the pool, within minutes, they arrived. We asked for a little bit of a late check-out, yes of course. If you're going to stay in Pueblo, consider this hotel!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the great review. My staff works hard to make sure we exceed expectations and we are glad we did. We hope to see you again the the future.

"Great price for what you get"

4
10/08/2017

Hotel is very easy to get to. Lots of dining options around the location. Room was clean. The breakfast was great with the custom omelet station. Lots of options with making your omelet. Indoor pool with sauna but didn't have time to enjoy them.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. We are glad that you had a good stay with us and do hope you will come back to enjoy the pool and spa.

"friendly staff"

5
09/08/2017

Our hotel room was clean and comfortable. The made-to-order omelets for breakfast were a special surprise. The breakfast overall was very good. The staff was friendly and helpful. Would stay here again.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We are glad you enjoyed your stay and glad that you stayed to enjoy our great breakfast. We hope to see you again.

"Excellent hotel!"

5
09/08/2017

I arrived late at night to this hotel. When I walked in, the young man behind the counter was helping someone else. He paused, acknowledged me, asked if I had a reservation and then gave me my key and welcome gift. The breakfast was excellent! Made to order omelets were exceptionally good.This is a very clean hotel, even the breakfast area was very clean. I will definitely stay here again.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. The entire staff works very hard to always meet and exceed expectations. We are so glad you enjoyed the stay and hope to see you iin the future.

"Great place for a layover"

5
08/08/2017

We needed a place to stay for an early morning flight out of Colorado Springs Airport. This place was clean with excellent service and close to the freeway. It offers a great breakfast with a personal chef. Definitely staying here again.

"Would recommend!"

5
07/08/2017

My husbamd and I had a great stay at BW. The hotel is beautiful and the rooms large and comfortable. The location is great, near the interstate and restaurants. The staff were very friendly. We would definitely stay here again.

"Easy On and Off I-25 in CO"

5
02/08/2017

We arrived late (just after midnight) and the front doors were locked. This was a bit shocking upon first arrival, especially after a very long drive to get there. There was a phone outside that rang to the front desk. The clerk then came out from an office area to the front desk and picked up the phone. Unfortunately we could not hear each other over the phone. He did come and open the doors so we could check in. The hotel seemed to be in a decent area but perhaps there's a concern we were not aware of. We were only there that one night and left early the next day.

"vac"

5
30/07/2017

out standing plus staff went above and beon- the special cook for personal omit was outstanding plus and all of staff made your stay just a little like home the best one of trip will stay again and tell my friends when I show pict. and tell of my vac.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you so much for the recent review. We are always glad to hear that we were like a home away from home. What a compliment!!!!

"Best Place to stay"

5
30/07/2017

This was a great BW. I would recommend this place to stay for all travelers. The rooms were exceptionally clean and everyone employees we meet was extremely helpful and friendly. Being a Gold member of the rewards we got a extra gift when we checked in. Great Idea!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We are glad as a GOLD member that you chose to stay with us and so glad you had a nice visit. We hope to see you again soon.

"Tired, good place to rest"

4
27/07/2017

It was a long day of traveiling and this was a good place to rest.Everything was clean and breakfast was great! They have a chef that makes your eggs just the way you want. The staff was helpful and polite.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent comments. We are glad you enjoyed the stay and hope to see you again soon.

"overnight stay"

4
25/07/2017

clean, no smells, no bedbugs, good wifi, breakfast wasgreat, staff was good....no problems. would stay again. hotel has been updated, nice area, everything I expected for a normal hotel for average people, we did not use pool area because of arrival time and was just overnight

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you afor taking the time to comment on the hotel. We are proud of the renovations and are glad you liked them. We do hope you will stay with us again when you are in the area.

"Pueblo, Colorado BW"

4
22/07/2017

This hotel was very good - the breakfasts were exceptional. We experienced some trouble with TV - but they were changing carriers. We will be back again. PS - very few things do I rate as "excellent".

"Hotel was Okay"

3
21/07/2017

Rude staff, both checking in and out the next morning. Be sure to book online, hotel staff won't give you the same price even though it is the Best Western website. This is one of the nicer hotels in Pueblo so that might be the reason customer service isn't a priority.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. My staff will always match price on the BW website if they have the room available. The rates for suites is not always on the website and of course pet rooms are not always available in the standard rooms. We try very hard to exceed guest expectation and are sorry your had an issue on a sold out evening.

"Amazing breakfast and staff"

4
17/07/2017

We loved the made to order omelette for breakfast, such a nice change from the usual hotel breakfasts. The night desk clerk is extremely friendly and helpful. The only negative part of our stay was the pillows need to be better.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent review. I will certainly speak to Best Western regarding your comments about the pillows as they are a Best Western standard pillow which we are required to use. we are glad you had a nice stay and hope to see you again.

"Great hotel for a family of 6"

5
17/07/2017

It's hard to find a hotel with rooms large enough for a family of 6 that are budget friendly. This one was great! Very nice hotel, friendly staff, and great continental breakfast- including a chef preparing omelettes to order.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
thanks for the recent survey. We are glad that your could stay with us with the family of six. It is a very nice large room so no one really seems crowded while in the room. We haope to see you again in the future.

"Great Breakfast"

5
16/07/2017

Having a fantastic breakfast with omelets prepared to oder for you is a treat that is not found at many hotels. Overall this is a nice well keep hotel. it is in a good location for dinning with some well known eateries close by.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. Our breakfast is rated in the top 2% of all North America Best Westerns and we are very proud of that. We do hope you will visit us again.

"great place to stay"

5
15/07/2017

Very nice. Clean, comfortable, helpful and courteous staff, good location, our room was quiet despite being right off the interstate. No complaints, no concerns. Will stay here next time I'm in Pueblo.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent survey. The biggest compliment a hotel can have is a return guest. We are so glad that you will be staying with us again.

"a good place, a good price"

5
11/07/2017

the staff at the Eagle Ridge, Pueblo, CO are the best I have encountered. This is due in part, i think, to the fact that I see the same staff from visit to visit. It is a clean place, modern, and all things up to date. I bring a lot of my own food, because I am a diabetic, and so I appreciate the amenities such as a refrigerator in the room. The television selection is a bit small, but it suffices to get news and some form of video entertainment. The bed is comfortable, the air conditioning/heating are more than adequate to keep me comfortable.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent review. We are so glad you enjoy your stay with us and are glad that you recognize staff from previous visits. Many of the staff at this hotel has been here between 5 and 12 years.

"Excellent Hotel!!! 2 Words.....Omelette Bar!!!"

5
09/07/2017

We do an annual trip to West Yellowstone. We luckily found this hotel 2 years ago. This is our set stop on the way back home from now on. Excellent staff, super breakfast, and clean rooms. Great experience 2 years in a row.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks you very much for the recent review. We are so glad that you stay with us on repeat visits as we feel that is the biggest compliment a guest can give us. We look forward to seeing you again next year.

"Real fresh hot breakfast!"

5
09/07/2017

The rooms are clean and the hotel staff does a great job - helpful, friendly, fast, and professional. The highlight was Chef Mary-Rose. She did an excellent job during breakfast - her attitude and performance in- and outside the kitchen were outstanding. The omelet was custom made, fresh, hot, and very yummy :-)

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent survey. We all agree that Mary Rose is the best and do hope we see you again soon.

"Pretty good but not perfect"

4
04/07/2017

I thought the hotel was pretty good. Our toilet ended up clogging up which is embarrassing but we recieved very quick and efficient response from staff. One of my pet peeves at any hotel is the bed, I hate it when the sheets do not fit and come off of the bed during the night and that happened.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent survey. I am not sure what the issue was with the sheets as all of the sheets are deep pocket fitted sheets for the bottom sheet and extra sized sheets for the top two sheets. I am sorry it was issue but not one we have had before,

"Best place to stay in Pueblo, CO area"

5
01/07/2017

This place is fantastic. This is how hotels should treat their customers. Great rooms, great management and staff, great customer service, clean wonderful rooms and just overall a great, stress-free experience. We stay here every year and have never had a problem.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank your for the fantastic review. We are sure that return guests are the best judge of the hotel and look forward to seeing you every year.

"Best Western Plus"

4
01/07/2017

It is a convenient location on the northern part of Pueblo. It seemed like a relatively new motel. The rooms were nice. The breakfast was good. We had a pet-friendly room located on the first floor close to the outdoor "walking" area.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks so much for the great review. We are so glad you and your pet enjoyed the stay with us and hope to see you again soon.

"Needs Some Improvements"

2
30/06/2017

Good location, close to many restaurants and easy access to I-25. Free breakfast rates high among other places we have stayed. However, upon checking in we found the hotel lobby, hallways and our room without working air conditioning. Front desk offered us a fan which had zero affect on our stifling hot room. Many items in the room need to be replaced or fixed. Toilet comes off the floor when sitting, light fixtures coming off the walls and they are in desperate need of new mattresses. The skills of the housekeeping staff also needs to be improved as we found the cleanliness of our room sub par. Overall the motel needs some serious updating and cleaning. It's also worth mentioning that the motel was unwilling to give us any credit towards our horrible room stay but did give us extra rewards points for the inconvenience. They blamed the lack of air conditioning on the fact that it was a warm day in Pueblo. We live in Phoenix and reach far warmer temps and still manage to get cold air out of our systems so you decide.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. I am sorry you had issues regarding the building, however, all the ac in the building were set at the recommended temperature for the units. I am not sure where else you had stayed but our rates were comparable to all the other hotels in the area with the same amenities.

"Wonderful stay"

5
28/06/2017

Loved our stay here, all of the staff was friendly. King suite was large and clean. Nice indoor pool and hot tub. Free hot breakfast included omelettes and hash browns. The only way our stay could have improved would have been to stay another night!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We certainly would be over joyed to see you again soon and are so glad you would like to be a return visitor.

"Excellent "

4
24/06/2017

Showed up without reservation. Only room left was King Suite at $159. Snapped it up and was glad I did. Suite was large and well laid out. Clean and comfortable too. Best breakfast I've had at a hotel in a long time.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We are so glad that we had a room for you that night with all the guests in the city. We do hope you come stay with us again.

"Would return too."

5
23/06/2017

The staff if very friendly and welcoming. I would stay here again. It is close to various shopping and easy to find with gps. The rooms were clean and spacious. The beauty products were high quality! Pleasant stay.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We are glad you enjoyed the visit and certainoy look forward to seeing you again soon.

"Great breakfast"

5
21/06/2017

We looked for a place to stay in Pueblo as we had been in a bad rain/hail storm. Didn't see this at first but so glad we stayed here. When we checked in we were told they have made to order omelets for breakfast. What a nice treat! I had ham, cheese, onion, green pepper, and spinach with mine. We were very satisfied with their breakfast and nice rooms too. Also close to a gas station so can fill up before heading out.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We are so glad you enjoyed the breakfast as our breakfast is ranked in the top 2% of all North American Best Westerns. We do hope you choose to stay with us again when you are in the area.

"Love this place!!"

5
21/06/2017

Very convenient from shopping and restaurants. Excellent breakfast! Love the in house chef! Rooms very clean! Staff is so friendly. From the moment you walk in the staff is great they let you know of all the amenities and anything that you need they will help you with!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are so happy you enjoyed your stay with us and we thank you for the recent survey. We agree that breakfast here is a real treat and hope to see you again soon.

"Nice Hotel"

4
21/06/2017

Good breakfast bar but beat the rush hour remodeled and is clean and comfortable Good location to food, gas, and highway Quiet rooms Staff always friendly I use for business or travel Not my type or hotel for romantic getaway

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
thank you for the recent survey. We are glad you like the renovations and the breakfast. The staff works hard to exceed expectations with every guest.

"Summer vacation 2017"

5
11/06/2017

Best hotel in the area for the price that includes a free hot breakfast with made to order omelets, I ordered an egg white and they were happy to accommodate! The rooms were clean and well designed for our overnight stay. I'd stay again for sure on the next visit.

"BW Plus Eagleridge a great stay in Pueblo, CO"

5
11/06/2017

Very impressed by the Best Western Plus just off I-25 as you enter Pueblo. Very friendly and helpful staff. Consistently well-kept and very clean. Quiet, too. Wonderful made-to-order omelets in the breakfast room. Fresh fruit on hand all day. Conveniently located to downtown, the mall and Lake Pueblo State Park. Over the past year we have stayed here multiple times - all consistently great! We always look forward to returning.

"Wifi problems"

3
05/06/2017

Very nice K suite with two TVs, but limited cable channels with little 1080 HD. Wifi kept dropping out. I had problems streaming on my iPhone. Frig did not have a freezer compartment for my cooler ice packs. Breakfast selections were good.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
We are sorry you had issues during your stay. The staff would have been happy to store your freezer pack in the kitchen area as we do for other guests. The hotel offers the fastest internet provided by Comcast and the largest package that Direct TV offers to hotels in this area. We are sorry again that it was an issue.

"Great Breakfast"

5
05/06/2017

This is a beautiful Hotel, comfortable beds and Great Breakfast. The made to order omelettes were a wonderful surprise. I couldn't ask for more in a hotel. The price for the area was great. I would stay here again for sure.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the great review. We are glad that you enjoyed the stay and do hope to see you agin sdoon.

"Excellent choice for the money"

5
03/06/2017

Had the opportunity to stay here prior to heading on a 5 hour trip east. Check in was very quick, especially as it occurred after 10 pm. Staff was very courteous Room was nice, a little tacky but that's okay Breakfast was outstanding, especially the freshly prepared eggs......lots of choices to

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent review. We are very glad that check in was easy and that you had a nice stay. We hope to see you again .

"Awesome!!"

5
24/05/2017

This place is fantastic, we have a king room it is very roomy! The bathroom is a bit small but nice tile and granite counters. We are traveling with our dogs, they placed us on the first floor near the door. There are nice grassy areas to walk the dogs. They have a pool, hot tub, and sauna which is nice after a LONG day. The areas are very clean, the front desk was very courteous and helpful. There are lots of restaurants close by for dinner. Breakfast is included they have a chef on site to prepare omelets along with the usual selections for breakfast.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for taking the time to write a review. We are glad that you and the dogs enjoyed the stay with us and look forward to seeing all of you again soon.

"Cooter07"

4
23/05/2017

Rate was pretty steep very quiet didn't get as close to elevator as I would have liked loved the large breakfast room usually they are small and cramped if I had known I would have to write this much I would have opted out!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. As you were in a group reservation the rate was agreed on by your organization. We are certainly glad you enjoyed the breakfast area but do fell our rates were comparable due to the large group visiting the city that week end.

"Nice Place"

4
16/05/2017

Really quiet, even though we were really close to the elevator. The room was spacious and clean, and staff is very helpful. I would give it 5 stars, except for the following: 1) There was something sticky on the carpet at the foot of the bed; 2) the second floor hallway was in serious need of a vacuuming; and 3) there were no poop bags in the "dog walking area" (which was located in an area covered with small landscaping rocks -- most dogs won't use it). Instead, people are walking their dogs on the grass by the street, and there were at least SEVEN new and old dog piles on the grass that neither the guests nor management bothered to clean up. This spreads disease, or gets poop on your shoes which then goes in your car, or is walked back into the hotel.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
thank you for your recent response. Due to the heavy amount of rain and workers staying at the hotel, the halls are vacuumed daily by the staff. The poop bag station was taken and new one has be ordered but bags are always available at the front desk. we try very hard to pick up any dog poop left by guests, however, my maintenance worked only works 5 days a week so we are limited to picking it up those two days. We do hope, however, you will stay with us again.

"vacation in Pueblo"

3
14/05/2017

We've stayed here 3 times in the last 3 years. The rooms are nice enough but please buy sheets to fit the bed. I hate waking up in the middle of the night with the sheets coming off or maybe we should try not moving during the night. The suite we had this time was roomy & since we were there a couple of nights, we wanted to spread out and not feel cramped. Mark was a great help in getting this room. I called a week before our arrival & the person on the other end was not helpful at all. He said the only suite he could find was $10 a night higher than what I found on the internet. Later that evening I called to change our booking but Mark was able to find 2 options & offered me a choice. Mark has waited on us our past stays and has always been friendly and most helpful. He's probably one of the reasons we come back.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for your recent survey. All of the beds are fitted with the appropriate bed sheets so I am not sure exactly what happened but all sheets are marked in the laundry according to bed size. We are sorry that you did have that issue but hope you will stay with us again.

"Best Breakfast at a hotel"

5
01/05/2017

We requested and received a 1st Floor Pet friendly room. The room was clean and the beds comfortable. The breakfast was excellent. A chef prepared omelets to order along with hash browns. The was also the usual breakfast items. This was by far the best stay of our two week road trip. Very friendly desk staff. Highly recommend!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. We do think we have the "best" breakfast for miles around. We do hope when you make another road trip you come by and see us again.

"A great place to stay"

5
25/04/2017

This is a clean quiet hotel - beds are very comfortable & breakfast is very good. It is easy on & off the interstate Close to gas stations, a mall, movie theater & excellent restaurants. Its a safe place if you are traveling alone or with small children.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. We are glad that the staff made it feel vey much like home for you and the children. We hope to see you again soon.

"Hotel quite nice"

4
22/04/2017

it was a very luxurious hotel in Colorado and we really enjoyed our stay there. The accommodations were quite nice and the facility was quite attractive. I would definitely go back. I would recommend this location on a stop on your next hotel stay.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. The entire staff is glad that you enjoyed the stay in Pueblo, Colorado and we do hope that when you are in the area again you will choose to stay with us.

"The Best, Best Western I stay at..."

4
20/04/2017

I've stayed at 3 different Best Westerns over the past 4 months. This one I enjoy the most. The positives are: Hot tube, sauna, freshly made omelets in the morning and a really nice tread mill in the fitness area. The slight draw backs: I've been to a Best Western that has fresh fruit which is nice, the card key locks haven't worked at some point during both of my stays (but did get fixed) and the bed could be a bit more comfy. I will say this is a Best Western Plus and the others are not, but regardless I'd like to stay here out of the 3 I go to.

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thanks for the recent review. Return guests are the best way of knowing we are doing things right. We hope to see you again soon.

"Great place to stay"

5
17/04/2017

Friendly, helpful staff, clean rooms, comfortable bed. The pool and sauna were clean, wish the pool opened earlier for a morning swim, had to wait a bit, but was able to use the fitness room until then. Breakfast was excellent!

Cheryl M, General Manager at Best Western Plus Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. We are so glad that you enjoyed the stay with us and do hope that we will see you again soon. We still have the best breakfast for miles around.

"Rewards"

4
16/04/2017

BW Rewards program isn't what one expects. Was very disappointed to have earned free night and end up paying $30 for that night. Then to be charged a rate for a second night that was $42 more than advertised pricing.

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
I am sorry that you had a issue with he rewards program but as I explained to . You had a voucher for 8000 points and a hotel stay at this hotel is 16000. We honored the voucher. The $30 is the reimbursement the hotel received from Best Western for your nights stay. Your were charged $85.99 plus tax for your room and given credit for 2 $10 gift cards for the total stay at this property for 2 nights of $76.05. I do think the Rewards program is one of the best and I am sorry you had problems with it.

"Great value"

5
13/04/2017

I stayed here with my 3 year old and 3 month old, and was pleasantly surprised. Staff was friendly, room was clean, and breakfast was good. I would stay here again, and recommend it to folks looking for a no-frills, easy travel stop.

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the recent comments. We are glad you enjoyed the stay with us and look forward to many more stays in the future.

"Awesome stay!"

5
12/04/2017

Great hot tub and pool, if you have the time! And even has a sauna! Spectacular service From the front desk! The breakfast was just what we needed to get the day going! An omelet bar where they have a chef to make it, with plenty of options! Hash browns were perfect! Not to forget the rooms were clean and comfy!

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the great review. We are so glad that you enjoyed the stay with us and do hope you will come back and stay with us again soon.

"The best"

5
31/03/2017

I will stay again. Do not miss staying here if you are traveling this way. The desk clerk Steve was the best part of the trip. He made me feel welcome and safe.The breakfast owlet and other food was a great way to start the day.

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the nice review. The greatest compliment a hotel can get is a guest stating they will be returning. We hope to see you soon.

"Excellent stay"

5
23/03/2017

Very enjoyable and pleasant stay. Friendly check in and checkout staff. Compliments to breakfast chefs for excellent breakfast, Easy to find location. Will definitely stop here again on our next trip to Pueblo, Colorado.

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for your recent kind words. The entire staff works hard to make every stay an enjoyable experience and we are so glad that you are planning to come back. That is always the best recommendation.

"Worth a visit"

5
11/03/2017

Great place fantastic breakfast, staff very helpful, business center a plus overall a great stay and would in the future. I plan to visit later this year. Best western has my vote for future stays depending on location. We plan to do a lot of travel and will look for the BW brand when we do

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the recent review. We are so glad that you had a great stay and look forward to seeing you again soon. The best vomplliment ever is a returning guesdt.

"We always stay here when visiting Pueblo"

5
24/02/2017

We love this Best Western Plus. Great breakfast with delicious made-to-order omelets. Caring and friendly staff happy to answer questions. Very clean and comfortable rooms. Convenient location right off I-25. Don't worry though - it's very quiet. You won't be disappointed!

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the "great " survey. We are so glad that you came back to see us again. We hope to see you again.

"Great"

5
27/11/2016

Great staff. Comfortable rooms. Delicious breakfast. Awesome hot tub, sauna and pool. Would definitely stay again.. convenient location. Close to everything. Walking distance to a nice Starbucks. Safe.. great family hotel as well. Nice breakfast staff. Friendly young lady who wore a cheer jacket. Don't know what part of staff she was. She was very helpful to my girls. Great manners and respect to ward's everyone she encountered.

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the recent survey. The entire staff works very hard here to make sure everyone including the children feel special and appreciated. We are so glad that you enjoyed your stay and do hope to see you again in the near future.

"Very pleased with the stay"

4
26/11/2016

Check in was very easy and front desk was very friendly. Amentities were great with the hot tub, pool and sauna. Breakfast was excellent with hte option have order a fresh omlette, which was a first for us in hotel stays. Check out was very easy, just drop the cards off and go. Oveerall very pleased with the stay. The only thing I would have a slight complaint about was the housekeeper cleaned our room at 9 am and and we did not expect that early of a time seeing that we had just left the room so all of our stuff was laying out because we were not expecting house cleaning services so quick on the first day of our stay. Not the end of the world but just made us a little uncomfortable.

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you very much for your recent survey. I am glad you enjoyed the stay and do hope you will stay again. The housekeeping staff begins at 9:00 a.m. and tries to do the stay over rooms as early as possible if they find no one in the room. If you would like later service on your next stay, just mention it to the front desk and the housekeeping staff will be happy to help you later in the morning.

"Horrible customer service experience!"

1
13/11/2016

Absolutely horrible hotel experience! Asked to have the bed refreshed after seeing this!!!!! And no! It didn't happen! Same bed sheets and blanket, when I came back into the room!!!! Ugh, the Assistant manager was very unprofessional !!!! When I complained he never said they were sorry! They just said oh, you said the room was fine! Ugh, that was 5 minutes after I got into the room! And when saw what the bedding looked like the next morning, I was so upset, and I put the change this bedding plaque on the bed , I asked why they did not, place clean bedding on the bed after I put their change the sheets plaque on the bed (and I came back 5 hours later and the room had been made up but the sheets were not changed) he had no answer, except to become very disrespectful to me! And when I asked to speak to the Hotel Manager, he told me he was the Assistant Manager and the Manager of this property won't be back for a week. As my complaint was met with a very arrogant responses and I was told that, he the Assistant Manager would report me to his Management for complaining about the bedding issue, as I said the room was ok! The Assistant Manager then pulled out a three binder and to show me "I said the room was fine!" He had nothing to say about the bedding nor why it wasn't changed as requested by the plaque on the bed. He said he would come up and put a new blanket on. But, after his commentary to me there was no way I wanted him near me, nor in the room. Just took the different blanket offered and fixed the bed. And truly who ever looks at the bedding when you just get in a room? Well, I will now! I am truly disappointed in this hotel! And their management!!!!!!! It is truly sad as it is a nice hotel but who wants to sleep in a dirty bedding!!! Not me!!!!

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
I am very sorry that you had issues at the hotel I am not sure what happened during your stay but I can assure you that the bedding is changed after every guest. My housekeeping staff takes great pride in making sure the rooms are clean and ready for the next guest. The hotel tried very hard to make every experience here pleasant from checking in to check out. We try to honor all requests from changing sheets to late check outs, when possible. Again, I am sorry that you had issues at the hotel.

"Bad manager named mark"

1
13/11/2016

Reserved room on November 13th by a mistake and pulled in, talked to front desk and he said he'd have to call his manager to fix it. Then his manager not only said he would not cancel my reservation, but also that he'd have to charge me more for the 12th ($119) so I would have to pay for two nights and stay only one? I then left and called the BW Reservation line and they told me they couldn't cancel my stay even though it was made on the wrong date. So I'm sleeping in my car and don't have a room tonight and BW does not care that I am a platinum rewards member Customer service really stank! I was really disappointed in their non professionalism and lack of wanting to help me at 11:30 pm and 39 degrees out all because another best western location charged my credit card twice in one day...

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
This reservation was made at 9:57 p.m on 11/12/16 to arrive on 11/13/2016. The online reservation was closed down for arrival on 11/12/16 due to the hotel being almost completely sold out. When the guest arrived she was told the reservation was for 11/13 made by her online and that the only rooms available for that night were suite with a discount rate of $119.00. As cancellation policy at the hotel is 4:00 p.m. day of arrival , her incorrect reservation was canceled by the front desk and at not time would the manager which is a women have said we would not cancel the incorrect reservation nor was she ever told she would have to pay for two nights. She choose not to rent the suite so she was not ever a guest at the hotel. I am sorry that the reservation made was incorrect but on sold out evening, the hotel is not responsible for reservations made for the wrong arrival date. We did want be could be canceling the incorrect reservation.

"Nice Surprises"

5
07/11/2016

Appreciate management concern for guests comfort on a number of fronts. The breakfast omelet cook was a delight in her enthusiasm and guests responded accordingly. Her omelets were great. Also the poppy seed coffee cake...delicious. The registration desk clerk was especially helpful as we peppered him with endless questions about the area. He was friendly and enthusiastic on our behalf.

Cheryl M, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks so much for taking time to answer the recent survey. The entire staff is so glad that you enjoyed your stay with us and do hope you will come back to see us soon. We will still be serving great omelets and sweet breads and a staff that is always willing to answer questions and help with all of your needs during the stay.

"Good nights sleep and nice employees"

5
01/11/2016

This was a family trip for a competition in. About four family's showed up at one time taking 7 rooms. The desk person,I don't have his name but he has a distinctive beard and a bald head, handled all of us with a professional attitude and we all appreciated his help with extra towels when we had the kids in the pool. Excellent service Thanks. The rooms were clean and the bed was very comfortable, the pillows were marginal. All in all a good experience, especially the made to order omelets by the chef in the morning.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you so much for responding to the survey. The entire staff is glad that all of you enjoyed the visit and I do hope you will come back to see us again in the future. We continue to strive for excellence and the hotel and are so glad that we were successful during your stay.

"Excellant Hotel"

5
26/10/2016

I would highly recommend this hotel. The staff are very friendly and helpful. Rooms are always clean, hotel lobby always clean. Their breakfast is great. They make omelets for you exactly the way you want them with whatever ingredients you want in them. Also big selection of other items for breakfast. Hotel centrally located and close to freeway

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks so much for the great survey. We are so glad that you enjoyed your time with us and took time to have our great breakfast before leaving us for the day. We are certainly proud of the new look of the hotel and of course, we all love the breakfast at the hotel.

"Great property"

4
20/10/2016

Everything went smoothly for this visit. The front office staff was welcoming and efficient. The room, the king suite had two TVs!, and plenty of space. We were grateful for the fridge and microwave. The bed was comfortable. Breakfast - a chef to make the omelets! Nice touch. Time to ditch all the styrofoam. I wish we could have stayed longer.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank nyou for the response. We are certainly glad that you enjoyed your stay with us and hope to see you again in the future. We are concerned regarding your comment about Styrofoam as we use nothing but paper products in the rooms and the breakfast area. Again thanks for staying with us.

"best hotel I ever stayed at and i stayed at a lot"

5
15/10/2016

with custormers at the desk they imedeatly came and checked me in and went over every thing and we were in our room quickly the beds were confortable and the breakfast was the best with a chief in to fix our eggs which were real, fried scrambled, even omletes with all the fixings meat and vegetables . for me money well spent.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for completing the survey. The entire staff is glad that you enjoyed the stay and breakfast and we do hope to see you again in the future. Everyone is always happy when we have guests that want to come back and see us.

"October in Pueblo"

5
10/10/2016

When I checked in, I immediately recognized the man at the counter, because he has been there when I checked in many times before. A friendly, smiling face. He was ready for me to arrive, and check-in was quick and efficient. My room was ready and accommodating. Breakfast next the morning was an omelette made to order and was quite satisfying. I held me all day. Check out was fast. I look forward to my next visit at the Eagleridge Best Western.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are so glad that you continue to stay with us and are glad you took the time to complete the survey. The entire staff is so happy with the recent renovations and we continue to be proud of the breakfast we serve on a daily basis. We hope to see you again so.

"just...."

3
10/10/2016

The person at the desk was pleasant. The facility is rather run down. The hall carpet, for instance. Breakfast was packed with a large group in sports uniforms. Since the hotel clearly knew they were staying they could have planned for this. We had to leave the hotel instead of doing the complimentary breakfast. The night before we also stayed in a Best Western Plus. It was excellent in every way. There was too great a discrepancy between the two to call them by the "Plus" name....

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are sorry that you had an issue with breakfast, however, the soccer team was out of the hotel before 8:30 a.m. and none of the guests wanted more than 5 minutes to be served by the chef. The hotel was sold out that evening and even without the sports team I am sure that certain times would have been busier at breakfast than others. We planned for the team as we knew they would be coming to breakfast at 7. The hotel just completed a renovation with new carpet throughout the entire hotel and tile in the breakfast area. We are very proud of the way the renovation looks and are sorry that you had those issues.

"Nice room with great breakfast!"

5
09/10/2016

Comfortable bed and clean room. We had a king size bed. Very comfortable. Hotel brings in a chef to make custom omelettes with many choices! Good location. Check in was seamless and staff is friendly.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. W are glad that you enjoyed your stay and our breakfast. Our breakfast is rated among the top of all Best Westerns in North American and we do hope you will come to see us again soon.

"Amazing! Clean, friendly, and great breakfast "

5
08/10/2016

On our current trip, we've stayed at five similarly priced hotels, and everyone in the family overwhelmingly agrees this one was easily the best. Not fancy, but clean and very well run. The staff was accommodating--unusually so. But the chatter with us and other guests was the breakfast. Not only omelettes made to order, but everything from the yogurt to the bakery was a step up in quality from the low budget fare you get with most free hotel breakfasts. If we're ever within 100 miles of Pueblo again, we'd drive extra to stay here (we're regretting the slightly more expensive one in Denver the night before.)

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are so glad that you enjoyed your stay with us and took the time to respond to the survey. The entire staff works very hard to make every guest feel right at home and we do hope that you will come see us again.

"Above average"

4
04/10/2016

This an above average Best Western. You can see some signs of ageing in the hallways and elevator but our room was modern, clean and well appointed. The motel offer relatively easy access to US25 and there are several restaurants near the motel. The breakfast is better than many motels at the price point with good quality and variety, they offered made to order omelets during our stay.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
we are so glad that you enjoyed your stay with us and hope you will return soon to see the finished renovations done to the hotel.

"Just okay"

3
25/09/2016

We came down here for the Chili & Frijoles Festival. The check in was easy. The hotel itself seemed a mix of dated interior with newer decor. The room was clean and mostly comfortable except for the bed. The mattress was well worn and seemed due to be replaced. The breakfast was your standard fair consisting of waffles, bagels, muffins, cereal, simple fruit and made to order omelettes. They had run out of coffee and a couple of other items. The hash browns they offered were under cooked. The staff was very friendly except for the lady making omelettes at the breakfast bar. Not only was she curt with me and some other patrons but she also neglected to make my omelette as I requested with no cheese. The rest of our experience was decent though.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. I am sorry that there was an issue with your omelet, I am sure staff would have been happy to remake it as you requested if they had been asked. Sometimes during busy times, the coffee stand does not get refilled right away, however, there is always two extra pots in the kitchen that staff will be happy to bring back out if they are asked. The hotel is still awaiting some of the new renovation materials but we continue to make sure the hotel is clean and comfortable for our guests.

"A good place for overnight."

4
24/09/2016

We enjoyed our stay and the breakfast which was cooked to order the next morning. This is a good hotel at the end of a day's hard driving on the highway. The only discomfort were objected to was that the beds were very hard which didn't afford comfortable sleeping. Oh well, it happens.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. I am sorry that you felt the beds were too hard,however, I also take comments that the beds are great or even too soft. I think like pillows, beds are a personal preference and not everyone is going to like every bed in the hotel. I do hope, however, you will come back and see us again.

"Best in Pueblo"

5
20/09/2016

Great people serving great food in a wonderful setting close to all amenities. Too bad we have to spend time writing 200 characters you clowns who develop these surveys! Time is an issue with these things and we who write are providing a valued service. Get real!

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for taking the time to do this survey. We are always glad to see you when you are in Pueblo and glad you make this your home away from home. See you soon.

"Short business trip"

5
20/09/2016

I've stayed in a few different hotels in the area but this was my first time here. Pleasantly surprised! I called for early check in but they had said it wasn't available. I stated I was working in the evening and prefered to check in so I didn't have to do it late at night. They called me back 20 minutes later and said my room was ready and I could head on over to check in! Very friendly staff. The room was just as nice as any of the other hotels in the area for less cost! Definitely would stay again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing this survey. We try very hard to accommodate all of our guests needs and so glad we could get you in early. We are glad you had a great stay and hope to see you again soon

"Very good experience."

4
16/09/2016

My husband and I were traveling home from Denver after our daughter's wedding weekend and got a late start on the first day, so ended up going no further than Pueblo for the night. We booked online as we approached the city with no problems. This Best Western was not our first choice (others were full), but we are glad we ended up here. Very clean, very hospitable and friendly service at the front desk, and above average breakfast. The staff takes extra care on the details - nice touches on the towel displays, for instance. We had an excellent rate and, frankly, did not expect such a pleasant hotel. This hotel really came through for us.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the survey. The entire staff is so glad that you had a chance to see the newly remodel Best Western Plus. My staff takes a great deal of pride in making sure our guests experience the best of the best we can offer. We do hope to see you again.

"A Best Best Western"

5
11/09/2016

Easy on/off the I-25 hwy in Pueblo CO. Clean, comfortable. Great staff. Affordable. Close to good restaurants. This is our go-to when we are in the Pueblo area. They take pets!~ We used to stay at a higher priced chain, down the road, that no longer takes pets and the front desk there suggested this hotel. That was a great recemmendation for us! We no longer even use that "other" chain. This is a gem in Pueblo.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are so glad that you and your pet had a nice stay with us and do hope you will come see us again. We are always glad the everyone had a nice time here.

"Not What We Expected"

2
08/09/2016

We were at this BW Plus for just one night and it was not our usual experience with this chain. The guy at the front desk was great and the lobby area was very nice. However, our room was questionable. The beds were looked very nice and so did th carpet. But the bathroom area was really bad. The trim was coming off of the door on one side, the ice bucket tray had crumbs of some sort on it, the top of Th shower stall was yellowed and the bag hat the hairdryer was in had stains on it. Breakfast was very limited and my husband's omelet was very bland even though it was made to order. We always have great luck at Best Western Plus hotels, but I cannot recommend this on.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
I am sorry that we did not exceed your expectations. The breakfast is rated among the top 5% in all Best Westerns with 10 items to choose from. There is also 3 kinds of Tabaco, salsa, and salt and peeper available so I am not sure what the issue was with the omelet. We are still finishing the renovations in the bathroom area. My housekeepers work very hard to make sure the room in ready for each guest and had you voiced your concerns to the front desk, they would have made it right immediately.

"Not a comfortable night!"

2
05/09/2016

Arrived late on Saturday and went to dinner around 8. Came back and headed to bed but the bed was very soft and worn out, sloping into the center. AC did not work well and pillow were horribly lumpy. Staff at desk was very nice but the bed and pillows were so bad it made it hard to sleep. Breakfast was good with special omelets made to order.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the survey. We are sorry that you had issues with the Ac and the pillows. My housekeeping staff works very hard to make sure the stay is what you expected and the front desk staff would have been happy to exchange pillows as they are usually a personal preference. The staff would also have been happy to look at the Ac in the room had you called them. Again we are sorry that there were issues during your stay.

"A great night and excellent breakfast"

4
03/09/2016

Stayed one night wile on short trip away from home. the king room was very clean and the BEStT linens we have ever found in a hotel. Bathroom was very clean including tub. The wifi worked well and fast. The AC was a little loud but kept the room conditioned well on a hot night. Staff were very friendly and the BREAKFAST was excellent. Everything you could want to start your day. Made to order omelets, bagels, great coffee,tea, cereal, fruit etc,etc. We love Best Western chain and always have a good stay no matter what city we have been in. We think they are very reasonable for what you get.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for the nice review. We are very proud of the staff and our breakfast and work very hard to exceed expectations. We do hope you will come back to see us again soon.

"Okay for a night"

3
03/09/2016

Room was clean but common areas were in need of cleaning, window in room was all fogged up could not see out clearly. Hotel is accessed from inside hallways we prefer outdoor access with balconies so we can sit out in the evening. Staff was great and the breakfast was very good.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for the recent survey. I am sorry that you were not happy about the interior hall, however, the web site does state that we have interior halls and no balconies. We are very proud of our breakfast and our staff.

"Review"

3
27/08/2016

If they could fix the flooding problem and stinky rooms we would be all good but it dis rain really bad and they knew about the problem. My thought is if they knew about the problem, hotel maintenance needs to get in there and fix it or corporate needs to get in there and fix it.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are sorry that there was a problem with your stay during the terrible weather in Pueblo that weekend. We tried very hard to do preventative maintenance on an ongoing schedule, however, sometimes, mother nature gets the best of us.

"Trip"

5
22/08/2016

The hotel was wonderful. We loved the location and the breakfast was yummy....who doesn't like a homemade omelet for breakfast. The hot tub was nice as was the pool area. The staff was always welcoming.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are so gald you took the time to complete the survey. We are happy you liked your stay with us and hope to see you again in the near future.

"Pleasant Stay"

5
19/08/2016

The lodging, breakfast, housekeeping, amenities, and staff were excellent. The location was close to food and shopping outlets. Indoor pool, hot tub and dry sauna were relaxing. My wife and I would return again.

"Vacation "

5
06/08/2016

Very nice place to stay. Eating establishments close by. We didn't eat breakfast there mostly because we had small children and it was crowded. Rooms were very nice and clean. Beds were comfortable. Free wifi and the kids loved the indoor pool.

"Safe & half-way"

3
04/08/2016

This is a safe place to stay with variety of eating establishments that are fairly close. The ice maker on our floor was not working. Child is celiac & multiple food allergies, they go out of their way to cook him something he can eat for breakfast. Refrigerator does not keep stuff really cool but the 8 lbs of dry ice in my cooler kept the food in fair shape. Enjoyed our road break here.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are glad that you took the time to complete the survey. Thank you. The entire staff is glad that yo9u enjoyed your time here and they would like you to know the ice machine is now fixed and working great. We do hope to see you again in the future.

"People friendly hotel"

5
01/08/2016

I love staying here when I come to Pueblo to visit family. We have been staying here for 10 years. They are very friendly, offer good service, have a great breakfast, and a gym and pool. It is my home away from home when I am in Pueblo.

"Excellent Breakfast"

5
30/07/2016

Hotel very clean, friendly staff both at check-in and check-out. Was most impressed with the breakfast chef who made me a delicious omelet...not something you find in most hotels of this caliber. Would stay here again and definitely recommend this Best Western as one of the BEST!!!

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for completing the survey. The entire stay tries very hard to make this a hotel that you enjoyed staying and will think about coming back to in the future. We do hoper to see you again soon.

"Excellent Choice!"

5
30/07/2016

The Best Western in Pueblo has very clean rooms that are modern and comfortable. Made to order omelettes highlight the free breakfast offering. Pet-friendly hotel. Next to Village Inn or Cracker Barrel for easy dining options. Right off of I-25 but without traffic noise.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We appreciate that you completed the survey and are glad you hade a nice stay with us. The entire staff works hard to exceed expectations and are always glad to hear that we have. Do come see us again.

""Comfortable & Clean""

3
29/07/2016

We were out and about so we didn't use any of the ammenties, swimming pool, hot tub, exercise room. Our room was clean and quiet. We enjoyed the made to order omelette's. If we are ever in the area we would definitely stay here again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
thank you for the survey. Our breakfast is ranked among the top 5% of all Best Westerns in North America and we are very proud of it. The entire staff works hard to make you stay pleasant and we are always glad to see return guests.

"Was just ok "

3
28/07/2016

The hotel was dated and for what I is the cost is a little steep . Beds ok but room was dusty and hasn't seen a deep clean in a while . I liked the 2 queen beds . The breakfast was good with made to order omelette station. Didn't get to use pool but heard was too cold .

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
The hotel has been in the middle of a major renovation. New lobby look, the room furniture, new carpet and new paint throughout. The entire staff is very proud of the new look. During your stay the pool was at 85 degrees which is the correct e\\temperature per the Pueblo County Health Department. The breakfast is ranked among the top on all the North American Best Westerns.

"Cold pool!"

3
27/07/2016

They have a indoor pool, laundry room, but pool was ice cold, front desk guy said some part is on order, hot tub was only barely warm. They had chef make omelets at breakfast. No one at front desk at checkout, sign said to throw keys in basket. We were told that is the express checkout that guests wanted. I thought it was poor customer service. No one to ask how stay was and if you had any problems or to let them know if something needed to be fixed or looked at. The person sat in back room and would not come out.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are sorry that you had issues while staying at the hotel. Staff did know that we had an issue with the pool, however, the hot tub was at 102 degrees during your stay. Express check out is required by Best Western and we feel that not having to stop by the desk at check out helps the guest get on their way in the morning. We also have a phone by the basket stating that if you need assistance "please dial 0." Again we are sorry your did not have a pleasant stay, however, the front desk per hotel policy calls or talks w\\to the guest within 20 minutes of check in so we have the opportunity to fix any issues that may arise.

"In Pueblo for wedding"

4
24/07/2016

The stay was peaceful. The rooms were clean and bed was comfy. This was a family trip, so we had 5 rooms and not one family member complained about the stay in their rooms. The pool and hot tub was clean. Breakfast was great. The omelets were amazing. Staff was kind. We would stay here again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for the recent survey. We are certainly glad that your whole family were guests at the hotel and everyone had a pleasant time. We do hope you will stay with us again when the family is in Pueblo.

"Stays in Pueblo, Colorado"

5
23/07/2016

We always stay at the Best Western when in Pueblo, Co. We tried other chains and were not satisfied until we found the BW. Cheryl, the manger, makes you feel right at home and the rest of the staff, especially Mark the evening front desk is great. The hotel offers a chef that cooks you an omelet just the way you like it in the morning for breakfast. The rooms are clean and newly remodeled as of the summer of 2016. I would definitely recommend this hotel and will stay there anytime we need to be away rom home.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
As always we are glad you completed the survey and always stay with us when you are in the area. We are very proud of the new look and hope that you will always feel right at home here.

"Good place to stop"

4
19/07/2016

We were on our way to Summit County and stopped here on the way. It was comfortable, good location, and pleasant staff. Several good choices of places to eat are located nearby. The made- to -order breakfast was a great perk.

"Nice room"

4
16/07/2016

The room at this hotel was very nice and close to a lot of places to go eat at!! The man checked us in and gave us our receipt that night. There was no one at the desk the next morning. We left our room keys in the basket on the front desk. We didn't eat breakfast there.

"Convenient and Pleasant"

4
15/07/2016

The hotel environment is basic but comfortable and quiet. Beds are comfortable, and the breakfast features an individually-cooked omelet. Personnel are friendly and helpful. I was here on business, and the room had a desk with plenty of power plugs and good internet access.

"One night stay on the way to Rocky Mountains"

3
11/07/2016

Very friendly front desk staff member. Room clean, mattress lumpy and worn. Pool heater not working, convenient to the highway. Cost, with a variety of discounts, $115.00 . Serviceable, but very basic. Free breakfast consists of prepackaged eggs, cooked on site, cereal, yogurt, waffles made by guests.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for completing the survey. I are very proud of our breakfast at the hotel with a chef making made to order omelets with your choice of 9 different fillings. We di hope that you will come back and see us again.

"Nice Hotel "

4
11/07/2016

Hotel room was clean and cool upon arrival. Staff was very friendly and informed of traveling conditions. Don't expect much from the fitness center, some of the equipment was broken. Family friendly breakfast, in fact it's a very good breakfast compared to most hotels in this class with a hot omelette bar and many options. Overall it was a pleasant experience for a one night stop.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. I did have maintenance check the fitness center equipment and replace some weak batteries. All seems to be working fine now. We do hope that you will come back to see us soon.

"Basic hotel with many issues. "

3
10/07/2016

My first major issue with this hotel was that we were not allowed to have a ADA room ( my mom who was with me just had knee surgery and even had a note from her doctor) because we had a dog with us. I made the reservation online, when I checked in I was questioned about why I needed an ADA room. The man was very rude to me about it and that I had a dog with me. My moms dog is 14 pounds, and she was had her we had to be in a room on the second floor that was not ADA. This bathroom had no grab bars which meant my mom didn't get to take a shower while we were there since she didn't feel safe taking one. This hotel can also use some updating and deep cleaning.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. The hotel has two ADA rooms with 2 queen beds and 1 ADA king room. All of those rooms take animals, however, all of those rooms were already occupied by guests staying in the hotel. Handicap rooms are available to be booked online when they are available. The hotel is finishing up a major renovation with new carpet, paint furniture in the lobby and breakfast area as well as new furniture in all the rooms. We do not have any handicap rooms on the frsit floor at this hotel.

"Slight decline in quality - but still good value"

4
10/07/2016

Convenient location with amble places to eat within walking distance. Hotel staff were initially unfriendly and told me that "check-in is at 2pm". Yes, I know, I am not an idiot - but I had requested early check-in and if the room is not available I am willing to wait. They became friendlier. I had also requested the upper floor room - a second floor room in a three story hotel IS NOT the upper floor. So I had to put up with noisy people in the room above. Rooms are clean with all the nice amenities.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are happy to offer early check in if possible but on sold out nights that is usually not very easy to do. We have updated your profile at the hotel to request a top floor on your next visit. We do hope to see you again soon.

"Not sure they deserve the Plus in their name"

2
09/07/2016

Pueblo seems to be a good stopping point for us....but we have yet to find a decent hotel which accepts pets (we have a small dog). This facility was run down and very dated. The mattresses in our room were sloped. On the plus side, the room was clean...something that we haven't found in Pueblo before. The complimentary breakfast was decent....but be sure to bring money to put in the tip jar for the omelet maker. This was the last time we will overnight in Pueblo. Not making that mistake again. Colorado is Springs is just 25 miles away with loads of great lodging options.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are sorry that you did not enjoy your stay with us, however, we just are finishing a complete renovation, new carpet, paint, lobby furniture and room furniture. We do not ask you to tip for breakfast, that is for service above the expected and we do feel the breakfast with us is beyond what you expected. We are sorry that you will not be staying with us again.

"Best Western - Pueblo, Colorado"

5
08/07/2016

Very accommodating staff and front desk team at this location, helpful and willing to assist in making our visit to Pueblo enjoyable and comfortable. Check-in process was smooth and efficient, with friendly reception and staff wanting to make sure that our stay was first-rate. Room was comfortable and spotless, and pool was well-maintained and warm. Breakfast offered made-to-order omelets, as well as fruits and cereals, so made for a nice start to the day, especially for our two young boys. Would definitely recommend this site to travelers along the I-25 corridor in this part of Colorado.

"Great Hotel. Great Breakfast!"

5
04/07/2016

Just a one night stop out of town. But so glad we choose this hotel. Friendly staff and welcoming. Rooms were spacious and clean. We stayed in a king suite. Had 2 tvs. They have made to order omelets for breakfast and they are great. Close to many restaurants. Would def. stay here again. Loved it!

"Nice hotel"

5
03/07/2016

This hotel was very nice. We had a soon with a couch that made to a bed. The beds were comfortable and the room was clean. It had a microwave and coffee maker. The breakfast was also very good. There was a chef that came in to make omelets (there was a line), a waffle maker, cereal, breads, sausage, yogurt, juice, and coffee. It is open from 6:30 - 9:30 AM.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are so glad that you had a great stay with us and want to thank you for completing the survey. We think our breakfast is the best around and the staff works hard to make sure the rooms are clean and comfortable. Do stop by and see us again when you are in the area.

"Nice clean and comfy motel"

4
02/07/2016

Free breakfast, room was quiet and clean. We stayed in a suite which I guess is bigger. We were lucky to get a room as it was a holiday weekend and we didn't book ahead. I was pleasantly surprised as I usually stay at more upscale hotels. I would say this exceeds expectations for a best western. I would definitely stay here again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Than you for the recent survey. We are glad that you decided to give us a try and do hope that you will choose us the next time you are in the area. The entire staff works hard to exceed expectations and are always glad to see return visitors.

"Convenient & Comfortable with Tasty Omelets"

5
02/07/2016

Our 2nd stay at the Eagleridge Inn & Suites in Pueblo was just as nice as our 1st stay in September 2015. Rooms are exceptionally comfortable and clean. Our quiet 2nd floor room overlooked the parking lot. Don't miss the cook-to- order omelets at breakfast! Convenient location just off 1-25. Downtown Pueblo just minutes away. Close to the Sangre de Cristo Arts Center, Steelworks Museum and the Pueblo Lake State Park. Recommend the Cactus Flower restaurant nearby on N. Elizabeth St and the Shamrock Brewing Co downtown. If Mark is on duty in the evening, be sure to ask him for restaurant recommendations and directions. What a great guy! Looking forward to our next stay at this Best Western.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
The entire staff is so very glad that you choose to stay with us a second time. It certainly makes all of us feel good when we have returning guests. We try very hard to make this a home away from home and are so glad you think that way also. We look forward to seeing you again.

"One of the Best - Western Colorado"

5
27/06/2016

Traveling to Colorado this summer and if your destination is Durango or Ouray or Silverton or SW Colorado--then---Pueblo is a good stop prior to driving in the mountains. This B/W is especially nice/comfortable with clean/fresh rooms AND homemade omelets in the morning.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for completing the survey. We are certainly glad that you stopped in Pueblo and stayed with us during your Colorado vacation. We do hope to see you again soon.

"A very nice hotel at a fair price"

5
26/06/2016

While traveling west, we chose this spot due to it's location along the route. It was a good choice. Clean, comfortable, and easy to get to. Omelets were a nice touch to a great breakfast. I would definitely stay again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you so much for completing the survey. The entire staff is happy that you stayed with us and had a great time. We look forward to seeing you again on your next trip to Colorado

"Great hotel, great location"

4
25/06/2016

This was a nice hotel. The rooms were a bit small, but we were only there one night so it was fine. We had to leave early the next morning so I can't comment on breakfast other than it smelled good! LOL

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are sorry that you missed out great breakfast but do hope you took at grab and go bag as you departed. We do hope that you come back and can stay long enough to enjoy the breakfast.

"Omelets Made to Order"

4
23/06/2016

I'll start with breakfast! My husband is an omelet guy and he loved the made to order breakfast omelet--loved the fact that it was available and loved the eating of it. Said it was great. The rest of the breakfast was good, too. I'm a cereal person and was happy to have a choice of two grownup cereals, Special K (with berries) in addition to the standard raisin bran. The buffet also included Canadian bacon, hash browns, and French toast sticks. You can make your own waffle, of course. No biscuits and gravy, in case you're a breakfast biscuit person. Good selection of yogurts and pastries. On to the room. Spacious, clean, comfortable. Separate vanity, outside the toilet/shower area. My husband found that area to be a bit cramped. Go in, turn around, close the door. Curved shower rod, high shower head--husband did like that. He's 6'2". Water pressure only adequate. If you are a woman with long, thick hair, it's going to take a while to rinse the shampoo out. Three towels and face cloths--I like the extra for my hair and my husband for shaving. Towels weren't luxurious, but they were large and soft. No exfoliating as I dried! The only item in the room I noticed when we entered was that a trash can had not been emptied--two bottles in it. When a detail like that is missed, it makes you wonder what else was missed. But everything else appeared to be clean. In fact, I could walk on the carpet barefoot. That's not always the case! Bed was comfortable. I didn't sleep great, however, because the air conditioner unit did not have an "always on" function for the fan. That kicking on and off all night is not good. All hotels need to do away with that! Wi-fi signal was reliable. Staff service was responsive. Friendly and professional at check in. In the room, we had a problem with the TV remote--changing the volume killed the video. I called the front desk. Someone was up promptly and diagnosed the problem. Brought us a new remote. We were on the third floor and it was quiet. Near the freeway, but no freeway noise. If I were traveling through Pueblo again, I would definitely stay here.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the recent survey. We are glad that you had a good stay with us and hope to see you again in the future. We continue yearly to make changes in the hotel and hope you will enjoy the next visit also.

"Great staff makes a great hotel!!!!!"

5
22/06/2016

Very helpful staff, Gave me great information about all the good vacation spot. Manager Cheryl was very friendly and personable, she made sure we had the room that my family will be comfortable in it. My family love the fresh made omelets by Rosa.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. My staff and I are so glad that you had a pleasant stay and loved the breakfast. We do hope you come back to see you again on your next vacation in the area.

"Not A Plus Location"

2
22/06/2016

Hotel was over warm inside when we arrived @ 6:30 PM Air was not on in our room and it took several hours to cool it down. First floor rooms were not available due to not being cleaned or closed for water leaks. Ice Machines were out of order too and room had paint speckles on the tile floor in the bathroom. Hotel over all was not a plus location I would never stay here again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
I am sorry you stay was not as expected, however, after checking with the head housekeeper, I was told all rooms were cleaned that day by check in and 2:00 p.m. and the first floor rooms were occupied by pet owners. The AC units in the rooms are left on auto air during the summer months. We are in the process of finishing a major renovations. The ice machines are all in working order. Again we are sorry we did not exceed your expectaions

"A Great Place to stay!"

5
21/06/2016

We've stayed at Eagleridge Best western for several years and it has always been the best. Especially their hot breakfast - I've never seen anything like it in any other hotel chain. And the staff people have been very friendly.

"Very nice hotel in a convenient location"

5
19/06/2016

Very nice hotel in a convenient location. Very clean, comfortable rooms. I tend to judge the quality based on the towels and linens - hotel has plush towels. Daily free breakfast includes freshly made omelets! Will be back on my next visit to Pueblo.

"Vacation"

4
15/06/2016

Hotel was clean and nice. Lobby was very warm, but our room was cool and comfortable. Mark at the front desk was very nice and helpful with getting us a room. And check out was easy too. Nice hotel to stay at in Pueblo.

"Great Stay"

5
14/06/2016

We will always stay when coming for Pueblo to visit. Our entire family loves the fresh made omelets. Hotel is clean, the staff is friendly, and the rooms are quite. Centrally located for all of our shopping needs.

"Nice Place to Stay"

5
14/06/2016

I had checked at several motels in the area and found this one to be reasonably priced and accepted pets. I had requested a room close to an outside door because I had a pet and was accommodated. Check in was a breeze as well as check out. Breakfast was available pretty early until 9:30 a.m. Quite a bit to choose from and every thing was very tasty. If I come back to the area I would consider staying here again.

"Perfect Location and Atmosphere"

5
13/06/2016

Best Western PLUS Eagleridge is not too far from anywhere in Pueblo. Their hotel lobby is gorgeous and welcoming. The room was a perfect place to cool down in the 100 degree heat. Loved the made to order omelets at breakfast. Such a nice touch!

"Well run ship"

5
08/06/2016

Very clean,organized facility. They have a chef making omelets at the free breakfast bar! Friendly front desk; saw me returning to my car shortly after check in he wanted to be sure everything was ok. Assisted with dinner restaurant selections.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. The entire staff works very hard to make sure you are happy and satisfied from check in to check out. We think our breakfast is the best in the area. Hope to see you again in the furture.

"Excellent value for the cost"

5
29/05/2016

This is one of the best Best Western hotels, I've found. It is very clean, updated, with great amenities and staff. The breakfast with the made to order omelets is the best of any of my recent hotel stays. Make sure to take advantage of it. Room was very quiet and the window actually opened all the way! The staff was helpful and efficient. I stayed here about 14 years ago and it is still very nice for a Best Western brand. The place has been kept up well and looks much newer. Water pressure and temperature for the shower was great and not affected by other guests using their showers.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
thank you for completing the survey. We are so glad that you had as great stay with us and look forward to seeing you again in the future. The entire staff works very hard to make sure we have a hotel that everyone cannot wait to return .

"Very pleasant stay."

5
29/05/2016

This is the only hotel my daughter would allow me to stay in Pueblo. There are many others nearby, but felt safe in the Best Western. Had the best hot breakfast I have ever had at a hotel, including made to order omelets.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for completing the survey. We are so glad your daughter choose the hotel for you to stay and we do hope we sill see you again on your next visit to Pueblo. We look forward to seeing repeat guests as that is a real compliment to the staff at the hotel.

"Always a Good Visit"

5
19/05/2016

We have stayed at Eagleridge for at least the last 6 years when on our way back from our South Dakota family visit. Always a great check-in/out, super breakfast, close to many restaurants, easy access to I-25, large rooms, very clean and accomodating. Only one time did we not stay was when there was a terrible fire in the nearby mountains and people were trying to get rooms for sanctuary. We gave up out room so some other family could get a room. Will stay here again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. The entire staff is glad that you choose to make us your home away from home. We are so glad that every visit has been enjoyable and look forward to many more.

"Totally surprised"

5
18/05/2016

I had a business trip to Pueblo and almost every hotel was booked. I found a room at the Best Western and was a little worried because it was about the only room in town I could find. Did everyone else know something I did not know? Well lucky me! This hotel is absolutely best in class. Very clean! Staff was extremely nice! Competitive and reasonable room rate. Made to order omelets for breakfast - at a Best Western - are you kidding me??!! Couldn't have been a better stay. I have never stayed at a nicer Best Western. I just found my new hotel when I stay in Pueblo.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are so glad that you got to stay with us and that it was an enjoyable stay. My staff and I think we are one of the best in the area and really do believe that our breakfast is the best of all the hotels. We look forward to seeing you again on the next stay in Pueblo.

"Pueblo, Co stay"

5
09/05/2016

Very nice hotel. Convenient to several restaurants & shopping areas. Friendly staff. Our second stay at this hotel. I would suggest refrigerators with a freezer, although it did keep things very cold after turning it up.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are glad that you choose to stay with us again and hope to see you many times in the future. The staff is always glad to see repeat guests at the hotel.

"great value"

5
05/05/2016

The front desk staff were very friendly and helpful.The room was clean and comfortable,. The kids enjoyed the pool and hot tub the pool was clean and good sized. the hot breakfast made to order omelets and eggs plus pancakes etc and cold cereals fruit etc

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. The entire staff works very hard to make sure that every guest every time has a great experience when staying with us. We do hope that we will see you again in the near future.

"Good Stay"

4
30/04/2016

Everything was great! We rested well. The staff was friendly. Made to order omelet was good. The room and the rest of the facility was very clean. We didn't check out the pool or sauna on this trip. We'd stay again!

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for taking the time to complete the survey. The entire staff works very hard to exceed expectations and we are so happy that you had a great stay. Please come back soon to see us.

"My stays at the Best Western in Pueblo, Colorado"

5
29/04/2016

I stay here because it is close to almost everything in Pueblo. There are nearby restaurants and shopping, and the staff is friendly and accommodating. They just remodeled and the furniture and beds are new, so it is even more comfortable than it has been in the past. I will stay here again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you so much for completing the survey. The entire staff is glad that you choose to make us your home away from home. We are really excited about the new of the hotel and are glad that you liked it. We are really excited about showing off all the new room and lobby furniture. Hope to see you again soon.

"Great stay"

5
25/04/2016

We had a great stay. We just stayed the one night so we did not have time to use the pool but the staff treated us great. We really enjoyed the complimentary breakfast. They have someone that makes omelettes or scrambled eggs to order and you can make your own waffles too. Our room was clean and the bed was comfortable enough. If you are going to or through Pueblo I recommend this hotel. It is close to the highway and there are several restaurants within walking distance.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are so happy that you had a good stay with us and look forward to seeing you again. We are very excited to show off all the renovations that have been completed at the hotel.

"Worth the cost and great experience"

5
19/04/2016

We have stayed here several times while trying to decide if we wanted to move to Pueblo and then again when looking for housing and finally on our move to Pueblo. Great staff, clean rooms, lobby etc., outstanding breakfast.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
thank you for completing the survey. We are so clad that you choose to stay with us during your house hunt and move to Pueblo. We hope that you will tell all your friends that come to visit at your new house about us.

"nice value"

4
08/04/2016

this was a good value for the money the breakfast was ver good the pool was unheated therefore we could not use it but the hot tub was great they seemed short handed as the staff had to help with breakfast as well as working the front desk

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. The hotel is fully staff, however, we were short one staff due to illness. I do hope that that you will come back to see us again as the pool is heated but the heater was awaiting a back order part for the heating element. All is well now and look forward to showing off the newly renovated hotel.

"Unprofessional"

2
07/04/2016

Nice hotel. Nice room. Very clean. At check in the girl at the counter would not get off of her cell phone. On and on she went about how rude a guest had been to her. I finally interrupted her and told her to hang up. She did saying that she was talking to her boss. Next morning at breakfast everything was fine until the manager came into the dining room on her cell phone...on and on she went. When she finally hung up she was laughing and joking with the two ladies serving breakfast. I could not even attempt a conversation with my son. I suggest BW instate a no cell phone policy for their employees if they are going to hire such unprofessional people.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
thank you for completing the survey. I am sorry there was a problem at check-in with the front desk, however, the hotel does have a policy regarding cell phones. Cell phones are not be used while working in the public areas. We try very hard to make sure the guest is the not focus at the hotel with attention given to detail. I am not sure what exactly happened during your visit but I will certainly address the cell phones with staff at the next staff meeting.

"Great Property"

5
06/04/2016

We have stayed here on 3 occasions and the overall experience has always been positive and exceeds our expectations. The hot breakfast is superb and the fresh Chef made omelets a genuine treat. Will be back again.

"Our stay at Best Western in Pueblo for the weekend for baseball & anniversary"

3
06/04/2016

This hotel looked much better on their website. The front desk was really nice upon checking in. The lobby is tiny but food area in back is nice for their breakfast with fireplace, TV etc. although covered up for construction. The ladies that work in morning especially the young pregnant one was very snotty. Every time I asked her a question she seemed so very put out. The omlette lady was a bit nicer but could also use some training in customer service. I asked the pregnant lady the last morning if we could check out by 11:15 and she emphatically said NO and that was it, continuing to be very unfriendly. The room was a two room suite and was pretty nice and bed comfortable, although the pillows were very puffy and hard to sleep on. the hot water was not working well last morning in the shower, so took luke warm shower. The kicker was that someone stole my license plates in middle of night. i asked front desk if they have cameras outside and she said they do not. There are plenty of hotels all around to chose from, so next time we will go to Holiday inn or Hampton inn suites. For the price we paid for our room for two nights, we know we could have got much better service, especially friendlier workers.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. I am sorry that you had issues while staying, I have spoke to both of the employees regarding your issues. We continue to work on the renovations and do hope you will give us another chance to show you exceptional service that we can offer.

"Travel ok"

4
04/04/2016

The hotel was nice, the staff at the front desk was very friendly and helpful. The pool was cold and the breakfast was not the greatest, with those that have food allergies or a specific diet due to allergies, I recommend checking into that so you are not disappointed, overall it was an ok stay.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for the completed survey. the staff tries very hard to keep the pool at 85 degrees and the hot tub at 101. We try to offer options in the breakfast area for all guests including gluten free yogurt and cereal. We offer egg white omelets in addition to our regular omelets. We do realize that we can not always offer a guest a breakfast that will take care of every allergy.

"Renovating, so will be better..."

3
03/04/2016

We stayed while the first level was getting new carpet and other areas were being remodeled. The carpet wasn't an issue other than looking silly with new carpet being laid and taped on top of the old,then workers present in the morning. Good thing we weren't sleeping in as work on a room directly above (hammering and sawing) started bright and early. I would think they would avoid this since we get no discount for the inconvenience, maybe it was inevitable since we were traveling with a dog? The walls are also quite thin as we could hear talking from other rooms while trying to sleep. I will agree with others in saying the made to order omelettes give this hotel a noticeable advantage. It's good to have a fresh option along with the usual cereals and muffins. We also used the pool and my children found it freezing so spent most of their time in the hot tub.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We renovations are nearly complete just some of the finishing touch are left to complete. We do hope you will return soon to see the new look in its entirety.

"Are others being paid to rate high?"

1
01/04/2016

Reserved a king room for March 20, 2016. checked in and all went well until we went up to the room (room 202). Carpet was removed in the hallway through out the entire 2nd floor, no big deal. A heavy chemical smell went through the entire floor. get into the room and the entrance light was burnt out, no big deal. Go to wash face and towel rack falls off the wall. Sit down at the desk and the molding is falling off, small tv, hair dryer not working, This place is in rough shape. hard to believe this is a BW Plus. If I was Best Western I would be ashamed of this place. Trust me STAY AWAY. for the price i am sure you can find a better room. On this trip we stayed in 8 different Best Westerns in 7 different states and this was one (of two) of the worst we encountered. Not sure how this place gets such a high rating? Very strange.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for the survey. My staff and I are sorry you did not have a pleasant stay. I have looked at the maintenance requests and find no requests for maintenance in room 202. The room was rented the day before and the next day with no complaints according to my call report regarding how the room was a check in on March 20, 2016, the guest in room 202 stated the room was "fantastic". We were in the middle of a complete renovations and look forward to showing off the new look to all of our guests.

"Best Western Eagleridge Pueblo CO"

5
28/03/2016

Very clean and convenient hotel for family or business stay. It was in process of being refurbished while we were there and our room was recently renovated. Average size room but very clean, well decorated and nicely furnished. Hotel is convenient to highway and several restaurants nearby; at least two within walking distance. Staff was very friendly and helpful, which was a real plus as this was an unexpected, unplanned stay due to weather related road closures.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for completing the recent survey. We are working very hard to complete all of the new renovations and can not wait to show all of our guests the brand new look. Hope you come back soon to see it.

"Noisy rooms and messy atmosphere during the remodel."

2
28/03/2016

There were boxes of furniture in one section of the lobby and dust on the tables in the other part. They workmen were tearing up the carpet in the hall above on Saturday and Sunday morning they were tearing out the second floor hallway, while we were getting out stuff out of the room. Our neighbors must have had several kids and a cat in the room and cartoons on so loud it was like having the TV on in our room. The parents were yelling at the kids at one point. We were looking forward to the hot tub, but it was full of a yellowish brown foam!!

"Sleepy, CO"

4
06/03/2016

This is a nice clean motel. The beds are great but what I love is the excellent breakfast in the mornings. Omelettes made to order are excellent. Fresh hash browns right off the grill too. Will stay here every time I can. It's very close to the theater and shopping too. It's perfect as far as I'm concerned!

"mk"

4
04/03/2016

Very clean rooms, New flooring were being installed through out which will be nice. Great breakfast and coffee. Free News papers Very friendly front desk person Mark was very helpful Close in I-25 and other sites in Pueblo.

"Nice weekend get away"

5
04/03/2016

We enjoyed the hotel extremely. It was well located to all the restaurants, the Harley shop. We enjoyed the hot tub, the sauna and the exercise room. We had our puppies with us and there was a place to walk them with clean up supplies provided for us.

"The cooked to order omelets were fantastic. Staff was always polite and helpful."

5
01/03/2016

Nothing special about the location except that it is near I-25 and not far from highway 50. Nothing special about the building, but it was well maintained and clearly some renovations were happening. The room was perfectly average / typical for this level of hotel. The staff and breakfast are what separated this hotel from so many others directly competing. Each morning I left breakfast thinking that was as good (or nearly as good) as if I had paid $7-10 per person to walk across the parking lot and go to Village Inn or Cracker Barrel. That being said, if you don't like omelets it's probably a typical breakfast. For me the omelet station really set it apart.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. As we continue renovations we are glad that you enjoyed the breakfast. The entire staff works very hard to make sure that all of our guests enjoy their stay with us. We are excited to finish the renovations and show off the new look at the hotel. We hope to see you when we are finished.

"Rudeness abounds a this hotel if you have to deal with the General Manager"

1
28/02/2016

There are some very nice things about this hotel that were completely overshadowed by the rudeness of the General Manager Cheryl. The utter lack of respect left our party speechless. We were there for a music festival at CSU-Pueblo as were a lot of the guests at the hotel, so I understand this was a very busy 3 days. But from the moment we arrived it was clear that we were unwelcome guests and clearly not a group that the General Manager could be cordial to. Her staff was scared and unable to provide adequate service while under her rule. I would be very wary of staying here and I will never stay at any Best Western chain again, because when I called the first night after all the unexpected problems when ran into, they said there was nothing they could do. And after repeated asks, neither the General Manager of the hotel or the Best Western customer service would not give me owner information so I could present this to them.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
I am sorry that you were not happy with the stay, however, room assignments are not guaranteed and the guest was told that upon making the reservation with the front desk. Late check outs are also dependent on what is happening at the hotel and with 5 teams in the building if was impossible to just give a certain group late check outs or the hotel policy is to give none. I have been the manager 11 years and most of my staff has been with me for 5 or more years. I did ask about providing owner name and staff told me no one asked or they would have been happy to give name and phone number of owner as would I have also ,if asked.

"Fresh Omellets nice touch"

4
25/02/2016

Place looked like it had been renovated and still need the base board put back on. The hotel was ok and the check in and check out was very pleasant. The staff was very helpful with direction. The morning breakfast was very good and the eating area very large. They make onsite fresh omelets to you liking and the other good stuff that comes with breakfast...I would stay here again

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are working very hard to finish the renovations and can not wait to see the end product. We do hope you will come back to see us again when the renovations are complete.

"Do not book this hotel from the third party"

2
19/01/2016

We booked this hotel from Priceline. This hotel gave us a room next to the elevator, which you could hear the operating sound all the time. They refused to change the room for us because we booked it from Priceline. We had to hear the elevator sound all the time. Fortunately, the ice machine next to the room was out of order so we didn't have to hear it. If you really like this hotel brand, book it via BW's website. Even if the price is the same at other websites.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
I am sorry that you did not enjoy the stay with us, however, that room is usually booked most of the time at the hotel and we never take a complaint regarding the elevator or the ice machine. It is the policy of the hotel to call guests within 30 minutes of checking in and asking about the room, the response given about this room at the time was great, therefore, the front desk saw no reason to change rooms after the guest had been in the room over three hours. the guest then used the pool and ate out made to order omelet breakfast and then called for a refund after the stay.

"Hotels"

5
31/12/2015

The Best Western Plus, Eagleridge Inn, Pueblo Colorado, is by far, the most comfortable and welcoming hotel in the area. It is certainly our 'home away from home' with the most friendly and helpful staff and wonderful amenities. I highly recommend this hotel. While there are many hotels in the area, I would not consider staying any where but the Best Western.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are so glad that you feel like this is the home away from home and the entire staff is so excited about the renovations that are going on. We can't wait to show everyone the new look in the lobby and the rooms.

"Friendly staff"

4
17/11/2015

Overall the hotel is clean, but could stand some updating. The staff is very helpful and friendly. The cooked to order omelet was fabulous. The breakfast area was clean but could use updating. The mattress could use updating as well. When you turn over, the other person feels every move. Overall good hotel. Uncertain what the Best Western Plus includes other than a cooked to order breakfast. Just as soon would have a budget price with breakfast buffet.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are in the middle of a major renovation and can't wait to the finished product. We do hope you will come back again when all the remodel is complete so staff can show you how hard they try to make sure you have a pleasant stay.

"Nice Enough but Not Great"

3
14/11/2015

We scheduled our stay here for three nights but left after only two. First, our check-in was quick and efficient. The staff was friendly but not outgoing. Our room was a nice standard Best Western room. The bed was comfortable and the bathroom adequate. Air Conditioning was not on when we entered the room and took a long time to catch up -- it was the middle of July. When I went to the exercise room, the door wouldn't open with my room key. I asked the desk clerk to help me. She walked with me to the door and told me the keys don't really work on this door and then proceeded to show me where to push on the double doors to force the door to open without a key. So that is what I did. The air conditioning in the exercise room did not work. The pool was nice and the sauna a treat. In the morning they had an omelet cook who made omelets to order. That was a very nice treat. The rest of the breakfast was so-so. i was somewhat disappointed at the quality of the hotel since it was supposed to be a plus. The room in the standard hotel we rented the nights before in Cortez were much nicer.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. We are in the middle of a renovation and hoping to be finished before the start of next summer. Plus hotels offer more amenities such as hot breakfast, fitness centers, conference rooms, and saunas . Our breakfast is ranked in the top 2% of all Best Westerns in North American and we are so excited to see the end redult when all the renovations are complete.

"Fabulous!"

5
07/11/2015

Slept well. Comfy bed. Only had to call the desk once about the neighbors on the other side of the connecting suite door to be quiet. We happened to be there the weekend of a dog show. Never heard any dog bark! The breakfast was awesome. Omelets made to order were a welcome treat. The night clerk was rude and arrogant.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. The entire staff is glad the stay was so nice for you and we do hope that you will come back and see us when we have completed all of the renovations. We are looking forward to a new and exciting look.

"Great place to stay!"

5
30/10/2015

We've stayed at this property a few times now and this is one of the best places to stay in Pueblo. The hotel is clean, the staff is awesome, the pool is a great place to relax and the breakfast is delicious. We'll definitely be staying here again.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you f or completing the survey. We are so glad that you continue to stay with us when you are in the area. the entire staff fells that repeat guests are the best judge of how we do on a day to day basis and we are glad that you approve. We continue to make changes at the hotel to improve your stay. All the rooms have a new paint scheme and new carpet. Furniture and lighting is next. We hope to see you again when we are finished or before :).

"Enjoyable stay"

4
27/10/2015

We were rather late checking in but staff made it a smooth & quick transaction. Was helpful on directions. The internet service was "ify" and the water pressure was not the greatest but the bed was very comfortable & our room was large & comfortable.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. As we continue to renovate the hotel, we are glad that you had a good stay with us. My staff works extra hard to make everyone enjoy the stay in Pueblo and we do hope to see you again when we have a completely new look..

"REFRESHING"

5
16/10/2015

I stay at this location monthly. It is always Extremely clean, The staff is very pleasant and accommodating. When staying at Eagleridge I have the Best sleep I have in a hotel. Their Make to order Omelet bar is a refreshing option over microwaved eggs!! .

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks so much for completing the survey. We know we are doing it right when guests keeping returning to stay with us. We all agree that breakfast is a refreshing change from the normal hotel breakfast and look forward to making it better and better. We look forward to showing you the new look as the renovations are completed.

"Great Place to Stay!"

4
14/10/2015

Once again, the Best Western did not disappoint! The staff was extremely friendly and helpful. The room was immaculate. But, best of all...the REAL breakfast! They serve freshly cooked omelettes every morning until 9:30. They are made by experienced cooks who prepare them to your order. What a fantastic alternative to other hotel's dried up muffins and instant oatmeal! By the way, they also have cereal, bread, fruit, peanut butter, and alternating biscuits & gravy and bacon and (something I can't remember). You can also make a Belgium waffle! All in all, you have several choices in this area, you can't go wrong with this hotel!

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the survey. The entire staff agrees that that the breakfast here is awesome and so is the breakfast staff. We are so glad that you had a pleasant stay with us and hope you will come see the new look when we are finished with the renovations. We are looking forward to showing off the new look.

"One night stay"

4
10/10/2015

This is our second stay here this year. The beds are comfortable and rooms are clean. Pool is small, but nice. We have been pleased with the service each time. I chose this based on TripAdvisor reviews and was not disappointed.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for your recent survey. The entire staff is happy that you choose to stay with us during your time in Pueblo. We try very hard to make everyone feel like this is their home away from home. We look forward to showing you the "NEW LOOK" of the hotel on your next visit.

"MISLEADING"

1
08/10/2015

This motel is under renovation and should not be rated a 'Best Western Plus'. Rooms that are being worked on are also being rented. The mattresses and carpeting are in poor condition. Next trip we well stay at the nearby Hampton.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
The hotel has only had one guest from the North Port, Florida area staying at the hotel in the last year so my staff is sure this is the same one night stay in September. When the front desk called about the room 20 minutes after check in , they were told all was good. We did not hear from this guest again during the stay until two different reviews were written about the same stay. We are sorry you were not happy, however, we can only fix things we are aware of during the stay.

"Not a "Plus" hotel"

1
04/10/2015

This hotel should be rated a low Best Western. Our room was awful, paint splatter all over the floor, baseboards gone, the mattress was ripped all the was down the side. The room was dirty. The only saving grace was the lobby which is nice, the staff is good. but the overall quality of this hotel is bad. When you pay more for a Best Western Plus you expect value for your money. This hotel does not give you that. I recommend looking at other options.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are sorry that you did not enjoy your stay with us, however, when a guest checks in at 2:30 in the afternoon and tells the front desk within 20 minutes "we are good" and does not voice any concerns during the rest of the stay or at check out, we can safely assume that the stay was fine. That room has been rented every night since May 11, 2015 with no complaints from other guests. We are in the middle of a major renovation and that room now has new paint and now has new carpet with baseboards. My maintenance staff looked at both beds in that room and found none of the issues that were stated. We do hope you will come back when all the renovations are complete as the staff tries very hard to made every guest feel special at the hotel.

"Bugs, Exposed Wires and Rude Management"

1
27/09/2015

We made our reservation online and came in around 830. The room was a two bedroom suite but when we arrived it was anything but suite. Our first problem was that my father's wheelchair wouldn't fit in the tiny hallway so we asked to be moved to a different room or set of rooms (willingly pay the addition $15 for two separate rooms). The desk clerk was rude and basically said he only had two kings left and didn't want to wake his GM. We should have left then but my kids had just fallen asleep. We stayed in the room and found exposed wires, a bathroom in such disrepair that it was scary to take a shower, bugs, dirty carpet, dust all over the kitchen area, etc. The next morning when I brought all of this up to the management, her response was that the room was scheduled to be remodeled and we shouldn't have reserved it ---- ya know, because I knew that when it was online. She then proceeded to basically tell me to stuff it and that they discussed calling me the day before and telling me the room wasn't available but decided to go ahead and rent it since they were almost full. Literally, the only nice thing about the hotel was the heavily tattooed cook who made our breakfast. DO NOT STAY HERE... unless you want to pay $215 for bugs and possible electrocution for your kids.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
I am sorry that you did not enjoy your stay with us, however, anyone needing special accommodations should always check with the hotel to make sure those needs can be met. Had we taken a call from the guest, we would have been happy to explain that the room is not handicap assessable. The front desk did call the GM at 9:09p.m. that evening and asked about moving to the only rooms left available on a sold out evening. He then called back to the GM later that evening stating the guest had not come back down and he was renting the two rooms left. That executive apartment is rented almost every night in the summer time and is usually a long term stay in the winter months with out complaints. It is a full apartment with complete kitchen but there is nothing on the web site that would give any guest the idea that it was handicap assessable. We are in the middle of a complete renovation,, however, we do not feel that our cleanliness or hospitably has been compromised during this time.

"Great breakfast. Friendly staff."

5
13/09/2015

Stayed here for a wedding. Great hotel. The omelets in the morning were amazing!!! Say hi to the omelet lady who also runs the front desk!!! We were quite pleased with this hotel. Location was very convenient. Starbucks right across the street!!!

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thanks for completing the survey. We are glad that you enjoyed yourself in Pueblo and do hope that you will come back to see us again for another visit. We are glad you enjoyed that breakfast and happy that staff made you feel so at home.

"Go to the Holiday Inn Express Instead!"

2
12/09/2015

For the life of me, I don't understand the good reviews. Maybe my husband and I have super hearing or something, but this hotel is LOUD! We heard every single step anyone above us took. It was a brutal night. We thought our horrific experience at the Best Western Rivershore in Oregon City, OR was the exception to the chain and the BW Turquoise in Cortez, CO the rule and so foolishly took the reviews on TripAdvisor at face value and tried BW again. Never again. I would not call the young woman at the front desk at all welcoming or friendly, and she knew nothing about town. Our room was not well cleaned before we checked in....floors were sticky, smelly water still in the ice bucket, trays and surfaces sticky with food and other stains. TV is small and has no guide. Mattresses wobbly. Also have no idea why this hotel is "certified" Eco-friendly. The plug in the tub leaks...Wasting water, especially here in the West, is inexcusable. No recycling receptacles for guests anywhere! And no observable recycling on the part of the hotel. Good breakfast, but so what? We are checking out a day early and getting a refund.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
We are sorry that you did not enjoy your time at the Best Western, however, we spoke with you a number of times during your stay and at no time did we hear about any of the conditions you spoke about in the room. We did speak about adjoining room after the sports team checked in and we assured you they were not in the room adjoining yours. The hotel was sold out that evening and we did not have any other complaints regarding the team at the hotel. Pueblo does not have a botanical gardens in the city as you asked about and had you spoke with the General Manager as suggested she would have helped you out with any of the sites to see in the area. Pueblo has a very limited recycling program and we do what we can at the hotel level. You were allowed to check out early but you were not given a refund by the hotel as you claimed as we felt we had done the best we could accommodate your stay with us. Our breakfast is ranked in the top 2% of all Best Westerns in North American and according to most surveys breakfast is very important to most hotel guests.

"BW Plus With A Twist"

4
09/09/2015

Pueblo Colorado was one of the last stops on our road trip home from our cross country trek. We like the BW brand for its conveniences, such as being close to Interstates, in-room microwaves, mini refrigerators and breakfast. This property has an exception, as we checked in, the nice gal was telling us about the free wifi, etcetera and please join her for breakfast in the morning, that she would make us omelets, what?! Yup, she served us made-to-order yummy dishes that included potatoes, but of course there's the lighter fare available as well, such as cereals, juices, fruit and the like.

EAGLERIDGEPUEBLO, General Manager at BEST WESTERN PLUS Eagleridge Inn & Suites, responded to this review
Thank you for completing the recent survey. We are glad that you enjoyed the stay and happy that breakfast was above your expectations. The entire staff tries very hard to make every guest feel like this is home away from home and we do hope to see your again when we have completed the renovations of the hotel.