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Best Western Plus Rogerthorpe Manor Hotel, Pontefract

4.5/5  - basé sur 520 notations.
Thorpe Lane, Badsworth, WF9 1AB, Pontefract, Great Britain - Ver el mapa

Construido hace más de 400 años, el galardonado Best Western Plus® Rogerthorpe Manor Hotel es un lugar anclado en la historia que ofrece un gran nivel de encanto y carácter. Tanto si se encuentra en el restaurante especializado en bistecs 1610 Steak Restaurant o en nuestro Jacobean Pub, estamos seguros de que se sentirá como si nunca hubiera salido de casa. Nuestro hotel goza de una magnífica ubicación lejos del ajetreo y el bullicio de la ciudad, aunque lo suficientemente cerda de los principales enlaces de carretera, como por ejemplo la M62 y la A1. También ofrecemos estacionamiento gratuito, acceso a Internet de alta velocidad Wi-Fi de gran fiabilidad y un bar y salón con acceso exclusivo para huéspedes del hotel. Todas las habitaciones cuentan con televisores interactivos de 32 pulgadas, cómodos colchones con efecto memoria y todos los lujosos servicios que cabe esperar de un Best Western Plus®.

Best Western Plus

Rogerthorpe Manor Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Seguro
    Seguro
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basado en la opinión de 512 huéspedes
NOTA EMITIDA
Excelente
309
Muy bueno
107
Normal
51
Malo
25
Pésimo
21
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
67
De negocios De negocios
99
En familia En familia
130
En pareja En pareja
154
En solitario En solitario
12
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Usually very good"

3
10/09/2018

We went for tea with the family, the food was good as usual, but the service wasn't as good as the last few times. We waited ages at the bar and people were served before us, who arrived after us. Staff were talking about having only ten minutes to 'do' and they were 'off'. It felt a bit sloppy. I always recommend this place as I think it's great value and a nice atmosphere. Just needs tightening up a bit on the customer care side. The guy serving the carvery was excellent, Well mannered and friendly. Tables could do with a bit of a wipe down, felt sticky. Food very good, just don't lose the other bit which is equally as important.

"Great location!"

5
03/09/2018

Attended a wedding here and was very impressed by the venue and in particular the following. The master of ceremonies was excellent, keeping things moving in a firm but engaging manner. The bar staff were very nice, professional and friendly, and the food was also well served and very nice. Bar prices were not too bad and overall the days experience was very good.

"yet again a great stay."

5
28/08/2018

My wife and I have stayed here now 4 times and yet again a very good experience. service very good, rooms immaculate, only down side was the double bed was on the small side. Pub adjoining the Hotel very very nice food at exceptionally good prices AGAIN. And all round great stay yet again, I will always book this hotel if i`m in that area every time.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. It is always nice to see when our hard work is being appreciated and I am delighted that you continue to visit us and thoroughly enjoy your stays. All our double beds are of the standard size however if you are looking for something a little larger we can upgrade to a larger room with a king sized bed if this is preferable to you, please mention this upon booking and we can certainly check our availability for you. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"SUPER LOCATION + ROOM QUALITY"

4
18/08/2018

Attending as guests at some friends' recent wedding, we opted to say at Rogerthorpe Manor. The attention to detail for the wedding couple was impressive. The grounds and interior were spotless. Our room was beautifully appointed, a nice detail being a blue 'night light' in the bathroom to guide your way in the dark. Pillow menu. Duvet - far too thick for August - I would suggest thinner summer quilt options. We stayed in room 29 - the complimentary mobile phone was a great hit with our young companion and something I have never seen in hotels before. Fab idea! It's not the hotel's fault but our room [29] was directly above the bin area and we were kept awake by staff moving items about outside, placing large amounts of glass bottles in bins etc... This carried on into the early hours and started again first thing in the morning. To be fair, we had the windows open as it was so hot but were I to stay again, I would ask for a room other than 29. Bar prices reasonable. Staff very helpful and friendly. Breakfast - good enough selection but all 'serve yourself' which for me [given it's a BW Plus Hotel], I would have liked at the table. Horses for courses I suppose.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Your review is such a pleasure to read and thank you for providing your constructive feedback. Your comments our extremely important to us to allow us to continue to provide a high level of customer service. If you do have the opportunity to visit us again in the future please do not hesitate to contact me directly at the hotel and I will be delighted to arrange an alternative room for you and hopefully we can exceed your expectations on a second visit. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Always a winner!"

5
09/08/2018

Beautiful hotel and accompanying jacobean pub, amazing location with views. Always had lovely meals here and will continue to come back for more. Reasonable prices and good portions. Always a warm and welcome feel :)

"Room excellent; food good."

4
09/08/2018

Another single night stay on our Tour of the North 2018. We had been to the races beforehand so arrived early evening without having made a dinner reservation. The room was not enormous but sufficient space for an overnight stay. We went to the Jacobean Pub for dinner which was very busy. However, they were able to fit us in. We chose what we had expected to be lighter meals; a salad and a sandwich which could have fed us twice over! Very tasty too so we were pleased with our choices. Bed was very comfortable and the wedding which was happening at the hotel was not a disturbance to us. Breakfast was perfectly acceptable although some of the items on cooked buffet looked to have been hanging around a little longer than was really good for them. The shower was something of a letdown though and is the reason for four stars. It had a fairly weak spray which didn't enhance the shower experience. Otherwise, highly recommended.

"Fantastic experience for a weekend break"

5
07/08/2018

My husband and I attended a family wedding at Rogerthorpe Manor and we decided to make a weekend of it by staying the night before and the evening of the wedding. We thoroughly enjoyed ourselves from the moment we arrived until it was time to leave. We ate at the Jacobean pub on the Friday evening and the food was amazing and the service was exceptional. On the wedding day itself, we were very impressed with how well the bride and groom were looked after along with all the guests. My only slight criticism was the fact the hotel bars did not have any Gordon's pink gin available and I was given a raspberry flavoured one a few times before noticing! The quality and the quantity of the food the guests were given was very impressive. Well done to you all

"Fantastic hotel"

5
05/08/2018

We stayed here for one night in July 2018 on the way up the A1 (the hotel is only 10 minutes or so from the A1). The building is magnificent and the lady on the check-in desk was friendly and efficient. I think we were upgraded as our room (14) was absolutely huge (we needed a room into which they could put an extra child's bed). The food at the Jacobean pub (part of the same building whatever Google Maps would have you believe) was excellent - good vegetarian choices, one of which was adapted for my vegan wife. They also did egg/chips for my son which wasn't on the menu - but nothing was a trouble for the staff at the hotel. Breakfast was very good too. Really couldn't fault this place for anything.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Thank you for your kind comments regarding our venue we are extremely proud of our stunning location and our beautiful building. I am delighted that we were able to provide you and your family with such a memorable stay and I will certainly pass your wonderful feedback onto the team for you. I do hope you will have the opportunity to visit us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Disappointing midweek meal with friends"

2
03/08/2018

A disappointing meal in the restaurant. We were plagued by wasps which were coming through an open window, probably attracted by the hanging baskets just outside. The staff seemed completely disinterested in our problems and did not offer to seat us elsewhere, which they easily could have done as it was still early. In fact we were told to get up and shut the window for which we would have needed a ladder, since the only handle was very high up, the lower one being snapped off. One of the bar staff actually commented what did we expect him to do in quite a rude manner. Surely he is paid to look after the customers. It seems there was not even an insect spray on the premises. We spent the meal dodging wasps and swatting them if we could. As my husband suffers sever swelling if he gets stung, this could have been serious. The meal itself was average and the desserts did not arrive so we had to get up and ask what had happened to them. One of the staff was apologetic about this but generally we felt that they were failing to cope.

"Beautiful Afternoon Tea in lovely atmosphere!!!"

5
28/07/2018

Just had a beautiful afternoon tea at Rogerthorpe Manor. Excellent food (especially the trifle), very attentive and helpful staff who couldn't do enough for us. Especially as there was a wedding taking place at the same time. Would definitely recommend a visit. (Afternoon tea far more superior to York Hilton)!

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit to us and I appreciate the time you took to write this. I am delighted to hear that you had such a wonderful experience with us and that we come highly recommended by you and your guests. Your feedback is very important to us and i will ensure that your comments are passed onto the team. If i can be of any further help please do not hesitate to contact me directly at the hotel. Kind Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Perfect wedding"

5
22/07/2018

Had our wedding here on friday and it could not have gone better. Lee and Karen were so helpful and friendly. The room was set up perfectly right down to the last detail in the morning and evening. The staff were very friendly and willing to do anything for you. The honeymoon suite was lovely and comfortable. 5 out of 5 all the way. Thank you rogerthorpe and a huge thank you to Lee and Karen.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your Wedding Reception here at Rogerthorpe Manor and the time you have taken to write this. I am delighted that we could provide such a memorable day for you both and all of your guests. You are extremely welcome for all the help from the team and of course Karen and Lee. I will certainly pass your wonderful comments onto them. Finally, I would like to wish you all the very best for your future and we do hope to see you again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great stay"

4
11/07/2018

Attended a wedding here in June and stayed overnight. The venue and hotel facilities are great - we had a lovely time. The grounds were brilliant for the evening reception when it was really hot and the drinks were reasonably priced too. The evening BBQ food was really nice. The hotel itself was really clean and our room was of a good standard. The bed was lovely and comfy too. Breakfast in the Jacobean had a good selection of foods for guests. We'd definitely stay here ourselves again

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visit to us and I appreciate the time you took to write this. Your review is a pleasure to read and I am delighted that you were impressed with our hotel and thoroughly enjoyed the Wedding you attended. It is always great to hear that we come highly recommended and it is always nice to see when our hard work is being appreciated. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Psychic Ability Helps"

2
29/06/2018

Earlier this month I attended a luncheon at Rogerthorpe. Set in the country the hotel has stunning views, beautiful gardens (including pseudo ‘ruins'), all of which would make for lovely wedding photographs. The hotel interior is predominantly wooden panelling with carpet which could do with modernising – think a location for an Agatha Christie ‘Who Dun It'. Looking for the luncheon location I came across meeting rooms which were also fully panelled however, the luncheon room, when I eventually found it, was light and airy. It seems that guests at the Rogerthorpe are expected to have some psychic ability. I was expected to know where the luncheon was being held. The two ladies on reception were reluctant to interrupt their conversation to give me this information. Whilst enjoying the pre-luncheon sunshine I was asked to move my car which, I was told by a somewhat officious gentleman, was ‘blocking the main doors' which were needed for weddings. I was surprised at this as my car was away from the doors and this was confirmed when, accompanied by the gentleman I went to my car. I was still told that I couldn't park there. There were no notices, cones or hatching on the ground to advise guests that parking was prohibited. Psychic ability needed yet again. To lighten the conversation I asked the time of the wedding but was told that there actually wasn't one that day, but that parking was still prohibited. (Jobs worth!) Catering for seventy plus guests is not for every venue and sadly I've had better lunches. The pate tasted shop bought and the chicken breast was extremely dry. Appreciating that the kitchen were probably trying their best in possibly difficult circumstances, I decided not to complain but, as I hate waste, to take the chicken home for my dog. However, when I asked the waitress for a piece of foil to wrap the chicken in, I was told that I wasn't permitted to take any food out of the building because of Health and Safety. !!! Or was it because they didn't want to part with tin foil. !! I asked how guests were notified of this restriction i.e. on the menus / discreet notices, but was told it was only if they were seen doing it or asked for a ‘doggie bag'. Once more psychic ability was required. Rather than start a debate on Health & Safety regulations and who was the owner of the food. (I had paid for the lunch), I found a tissue and took the chicken breast, plus some others which my fellow guests had also found inedible, to my car where there were carrier bags. The following day I double checked my facts and wrote to the hotel giving them the correct information and links to the relevant Government and Food Standards web sites. They must have believed that, through psychic means, I would know their reply as they choose not to acknowledge or reply to this. Sadly, the ethos of the hotel seems to be that everything would be fine if it wasn't for the guests. Anyone contemplating a booking here who is not psychic would be well advised to check the small print and ask questions about everything.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visit to us and I appreciate the time you took to write this. We do try and keep the decor of the building very much in keeping with the steep of history involved in the Rogerthorpe Manor Hotel and the majority of our guests very much appreciate the character we have chosen to keep. I'm extremely disappointed to hear that you did not enjoy your meal or your experience with us, this is extremely unusual as we have nothing but glowing comments regarding all our dining experiences and as you can see our reviews do reflect this. Thank you again for your time and I do hope you will change your perspective of the hotel and return to us again in the future to allow us to exceed your expectations. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding Reception "Amazing""

5
14/06/2018

Just been to a Wedding Reception last week at the Rogerthorpe Badsworth. The rooms where lovely and very comfortable. The staff very friendly and professional. The MC on the day was absolutely fantastic. The food very very good. The bar persons who where rushed off their feet, again were friendly and very efficient. The gardens where very beautiful and an amazing backdrop for the official photos. Really good venue.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. I am delighted that we were able to provide you with such a memorable visit to us. I will certainly pass your comments onto the staff and in particular our MC. We are very proud of our location and stunning backdrop and I am delighted that this is being recognised. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Friends wedding"

5
11/06/2018

Went to a friends wedding what a beautiful place ! The grounds were lovely as was the room for the cermony , the wedding meal again very nice food lovely and hot with excellent service. As they was over 100 covers , my daughter and husband stopped overnight and said the room and breakfast was first class .

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visits to us and I appreciate the time you took to write this. Your review is a pleasure to read and I am delighted that you had such a great experience with us. It is always great to hear when our guests are enjoying themselves. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Daughters wedding."

5
29/05/2018

Fabulous from start to finish. We stayed here the night before the wedding, ate in the Jacobean Pub and were residents ie. Bride and Mum in the Bridal Suite....what a stunning room, spacious, on two floors with a free standing bath no less. Our experience was enhanced by the expertise of Karen the Wedding Planner who ensured that the day went by without a hitch. When we arrived at the venue after our church service we were greeted with beer or bucks fizz, minor niggle was that the Bucks Fizz ran out but think more men drank it than we had estimated!! We were lucky in that the weather was sunny and warm, we had an icecream stall and a magician to entertain our guests, who sat in the sunshine. The outside area and pagoda proving to be excellent for photos,The wedding breakfast was a feast we had so many comments about the quality and quantity of the food. the room looked amazing thanks to our florist Mel...the evening reception was eqaully sucessful, excellent buffet, the conservatory proved to a good location too for our photo booth. We had our own bar, with its own seating area for those who didn't want to be too close to the disco... again excellent music, lots of choice and keen to please. The night ended too soon. I can't sing the praises of everyone who was involved in making Beckys wedding Day perfect. Thank you,

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your daughters Wedding Day and I appreciate the time you took to write this. Your review is a pleasure to read and I am delighted that we were able to make your daughters Wedding such a memorable and special day for you all. I am also delighted that you were very happy with your overnight experience and were very happy with the service provided by Karen our Wedding Manager she will be so pleased with your comments. It sounds like you had such a great experience has a whole which is fantastic. I do hope we have the opportunity to meet you in the near future. Finally please pass on a huge congratulations on behalf of all the team to the newlyweds. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding weekend"

2
21/05/2018

Fantastic location, full of charm, good food, crap beds!, 150 pound per night to sleep on plywood, tiny bathroom with poor lighting needs investment. never had a good experience with Best Western . Only there to attend a wedding.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. I am delighted that you were impressed by our stunning location and delicious food. I am very sorry that you were not happy with the standard of the bed, all of our rooms are provided with high standard memory foam mattresses. All of the Best Western hotels are individually owned and our endless reviews do reflect the standard of our hotel. We do provide a tiered selection of rooms as you would expect form any establishment, some of the Classic rooms are compromised with their position due to the historic building. We do advise guests to book directly with the Hotel to get the best available rate rather than a booking agent. Thank you again for your comments and I do hope you will consider joining us again in the future to allow us to exceed your expectations on a second visit. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Ordinary Food"

3
18/05/2018

Good standard of accommodation - air conditioning, excellent showeroom - spoilt by ordinary poorly cooked 'Pub Grub' not in keeping with rest of hotel. Poor lighting in in first class showeroom meant problems with shaving makeup etc. Breakfast however was good with a range of cooked 'Full English' options.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Thank you for your kind words and I'm happy to hear you found the room you stayed in to be of a good standard, I do apologise you were unhappy with the lighting. I'm extremely disappointed to hear that you did not enjoy your meal, this is extremely unusual as we have nothing but glowing comments regarding all our dining experiences and as you can see our reviews do reflect this. If you wish to elaborate further by email I would be more than happy to look into this for you as your comments are very important to us. Thank you again and we look forward to hopefully welcoming you back soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding"

5
07/05/2018

On our first visit, for a wedding fayre, we knew this was the place for our daughters wedding. We loved everything about it, so we spoke to a member of staff & made the booking. From that day Karen, the wedding coordinator was so helpful. The big day was yesterday & everything was perfect, even the weather ( the hottest bank holiday in years. A big thank you to Karen and all the staff at the hotel.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your daughters Wedding Day and offer a huge congratulations from all the team, I appreciate the time you took to write it. Your review was a pleasure to read and I'm more than happy to see your daughters Wedding Day was everything they dreamed of and all the guests enjoyed themselves too. I will surely pass on your kind words to Karen who I am sure will be over the moon with the feedback that she was able to make your daughters big day so special. What a day for a Wedding! We very much look forward to welcoming you back to the Hotel in the near future. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"My first visit"

3
07/05/2018

We went to Rogerthorpe Manor at the beginning of April for a friends wedding. It was my first visit but I know a couple of people who had been before and weren't very impressed with the place. However I was very pleasantly surprised, the venue itself was lovely, the rooms were very nice and a great size, the grounds are beautiful and very well cared for, the wedding went off without a hitch and the food and restaurant service were excellent. The evening party was well staffed and the buffet was lovely. There was one thing that I didn't like which stopped me giving the venue five stars and that was the fact that they had another wedding on at the same time. I realise that a lot of venues hold two weddings at the same time but in my opinion this venue was too small for that. On the afternoon, during the wedding photos we were shunted around the corner to another smaller garden and told that we couldn't go back to where we were as there was another wedding coming out for their photo session. Fot the evening reception our guests were coming in through the front door of the hotel, as you do, and having to walk through the evening reception of the other wedding so for residents to go back up to their room for anything they had to walk right round the outside of the hotel! Rogerthorpe Manor don't do cheap weddings so I would only recommend getting married there on a date when yours was the only wedding.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Thank you for your kind comments regarding our venue we are extremely proud of our stunning location, I am sorry to hear that you felt the day wasn't well organised but we do hold over 150 Weddings here at the Hotel and all of our Bride & Grooms are extremely happy and our reviews do reflect this. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Corporate Function"

3
03/05/2018

I recently attended a corporate function here. They have great facilities, service was good and unobtrusive, and the grounds are lovely. I am certain my employers will be happy. I have to mention the food, because I think it was a huge let down. The consensus amongst my colleagues was that it was poor. It seemed badly planned, extremely carb heavy, and the food I ate was quite bland. I'm a little surprised they couldn't do better, but overall the experience was ok.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding the recent conference you attended here at The Manor and I appreciate the time you took to write this. I am delighted that you were impressed with our venues facilities and location. I do apologise that you were disappointed with the food provided on the day, unfortunately we do have to provide a menu which has been requested by the organiser and their requirements. If you would like to elaborate a little further by email to [email protected] I would be more than happy to look further into the booking if you could provide me with the specific date and company name. I do hope you will choose to join us in the future whether it be for dining, an overnight stay or a second corporate event to allow us to exceed your expectations on another visit. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"rogerthorpe manor"

5
10/04/2018

all round excellence. room was amazing ,staff were extremely helpful and friendly at all times, even in the early hours. food was lovely good selection of drinks, everywhere was clean and well maintained.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Guest, I would firstly like to thank you for your recent review regarding our Hotel and I appreciate the time you took to write this. I'm pleased to see our facilities are meeting and exceeding your expectations. It's great to see that all our hard work is being recognised and I am delighted that we could provide your with such a memorable experience. I do hope you will have the opportunity to visit us again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Excellent stay"

5
29/03/2018

We stayed for 1 night in a superior suite, and all I can say is what an excellent place it is to stay. Everything about it was faultless and outstanding in my opinion. The room was really comfortable and very classy with all mod cons, extremely clean as well. We had an evening meal and our breakfast in the Jacobean pub, the food and service was outstanding. All staff were very friendly and helpful. Would highly recommend to anyone.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visit to us and I appreciate the time you took to write this. It is always great to hear when our customers are happy with our services. I am delighted that you had such a memorable stay with us in our Superior Suites and I will certainly pass on your kind comments to our Chef. I am delighted that you will be recommending us to your friends and family and we do hope hope we have the opportunity to meet you again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lovely venue and AMAZING staff "

5
25/03/2018

This is a great venue for a wedding - lovely setting and some of the best wedding food (roast beef & sticky toffee) of all the weddings I've ever been to. Staff were superb and the whole day was well organised. Nice bar area and very spacious yet cosy inside given the cold conditions outside! At the end of the night when we found out all taxis had been cancelled due to snow - the staff went above and beyond to help those stranded - calling around local hotels and finding camp beds to fit extra in given they were overbooked. In particular, I'd like to say a massive thank you to the lady behind the bar and the two guys who very kindly did two return trips in the horrible icy conditions to safely return the groom's grandad, myself and some friends to a nearby hotel. Very much appreciated! Highly highly recommend this hotel and it's staff!

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visits to us and I appreciate the time you took to write this. Your review is a pleasure to read and I am delighted that you had such a great experience with us. It is always great to hear that we come highly recommended and it is always nice to see when our hard work is being appreciated. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"One of my favourites "

5
21/03/2018

Another excellent stop at Rogerthorpe. I was upgraded to a suite, which was on 2 levels. Downstairs a large comfy bed, good sized tv & lots of room. An upstairs sitting room with open views , and a large bathroom with walk in shower and a TV over the bath. Food, as usual, was really good, with good portion sizes and attentive friendly staff. This is my favoured hotel in this part of the country, and I have just booked another 2 nights for next month.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. I'm delighted to read about all the aspects of your visit and that we were able to provide you with a lovely and quiet stay. We are very proud of our beautiful Suites @ The Manor and I am extremely delighted you were very happy with your upgrade. It is such an honor to be your favoured Hotel in the country, thank you. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Fanatsic hotel"

5
21/03/2018

This hotel is a hidden jem the hotel is one of the best I have had the pleasure to stop in and the staff are fantastic if you ever get the chance try it its just brill cant fault it I will stop there when ever I am in the area

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. I am delighted that we were able to provide you with such a memorable stay and you were very satisfied with the service we provided. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great girls night in"

5
13/03/2018

We recently went here to enjoy the girls night in. The room was set out great and all the available facilities were excellent. We had the beauty treatments in the afternoon and both therapists were fab. Kelly gave me a back massage and it was both professional and friendly. We ordered room service on the evening and all of the meals were lovely and good value for money. Breakfast too was plentiful and of great quality. My only down side was that 2 of the double beds were really quite small (I'm guessing 4'6"). They could do with putting at least 4 5' beds in the accommodation to ensure everyone gets a goods night sleep. Saying this we would definitely return and had a great night away. It's well worth the visit.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. It is always great to hear when our customers are happy with our services. I am delighted that you enjoyed your Pyjama Pamper Party and you and your party had such a great experience here at Rogerthorpe Manor. We do hope you will have the opportunity to visit us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Very nice"

5
11/03/2018

Typical overnight for work. The hotel is in lovely surroundings and has lots of parking . The building is a cut above the normal Best Westerns . Decor is excellent and the bar area is very nice . The room was a nice size well decorated and clean and tidy . The food was very good and reasonably priced . I will return .

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay with us and I appreciate the time you took to write this. I'm delighted to read about all the aspects of your visit and that we were able to provide you with such a pleasant stay. We are very proud of our beautiful setting, thank you for your kind words. Thank you again and we look forward to welcoming you back soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Last minute booking"

3
06/03/2018

We arrived early at the hotel for a wedding over the weekend, on arrival we had a member of staff on the driveway telling us where we needed to park, we were pointed to the end of the road and park by the tree, so I drove on only to hit black Ice and nearly drove into another parked car. I got out my car and headed to reception whilst been held up by my husband as it was very difficult to walk to small road I had just driven down, it would of been very helpful if the hotel had gritted/salted the short drive way leading to over flow car park given they had a few functions on that day, however... Once inside it is very nice, very oldy worldly, and welcoming, my husband asked if they had any spare rooms and the reception lady got us booked in straight away, and was told to come at 3 to officially check in which we did after the wedding breakfast meal where we were rudely asked to collect our belongings and vacate the room immediately after barely raising a toast to congratulate the newlyweds on their happy day. It was very rude at how the guests were prompted to basically just get out so they could change the room over for the night time due. I thought it would of been nice for everyone to finish their drinks and allow their lunch to digest a little and allow the bride and groom to mingle before been moved on. We got our keys and went to our room, upon opening the door we were welcomed with a large room, comfy bed and pillows, flat screen tv, tea and coffee facilities which was ample, a pretty bathroom with purple led lights around the floor, only down side it was freezing so we turned the heating on, after the party we went back to our room to still find it cold, to add to the conditions we were woken at 4am with a loud noise to find the air con had come on full blast, as if j wasn't already cold, the little heat we had in the room was now gone, I got out of bed to find the remote attached to the wall to turn it off by which point I was wide awake and did not sleep for the rest of the night, and eventually got up for breakfast, Breakfast I cannot find fault as it was delicious, eggs, sausages, bacon, toast, beans etc all came with great taste, but again we found the rude lady at the wedding breakfast now serving breakfast, again she was a little unapproachable, very snappy, and un helpful, other than the lack of service with a smile breakfast was nice and then we went to pay and check out. Overall I do like this hotel and I would stay again just sometimes the little things can make a big difference

"Good Stay - if tall, don't take Room 8!"

4
22/02/2018

Stayed Friday 16th Feb to Mon 29th check out. Before our stay we received a courtesy call to tell us that the hotel was busy for that weekend ( Friday Function, Sat and Sun Weddings ), so a quiet room would be provided. Excellent service. The room was quiet, no great view but you can't have everything! Well appointed room with the most tea & coffee making provisions I've ever seen in a room. Shame about the tea cups - we're definitely mug folk. The breakfasts and meals in the Jacobean Pub were lovely and waiting staff very friendly and accommodating. My only gripe is that being 6'2”, the bathroom in our room had a strange configuration with the hand basin set under a lintel in the corner. It was set about 5' from the floor so meant even my wife - 5'8” had to stoop to get to the taps. I hit my head a couple of times and then thankfully managed to avoid any repeats! I appreciate that it's an old building but I'm sure the lay out could be changed to avoid concussion! Overall, a great hotel which should be proud of its customer service - just avoid room 8 ! Robin & Christine, from Norfolk

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am delighted to hear that you were highly impressed with the level of service we provided. I understand your concerns regarding the Hotel structure and I am sorry if you feel this is not acceptable but due to the age and the Grade II listing that is on the hotel we don't have much control over this issue. With regards to the crockery we do like to present our beverages in the best possible way in a nice cup and saucer. If we do have the pleasure of meeting you again please let our Receptionist know your requirements for your stay and we will always try to make our guests experiences as comfortable as possible. Thank you again and we look forward to welcoming you back soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lunch in the Jacobean"

2
18/02/2018

Great carvery and a lovely place but avoid here if you like beer. There used to be good quality hand pulled ale but now it's just overpriced fizz. Big let down and won't be coming back anytime soon. Really sad especially since we were married here.

"Recent visit"

5
09/02/2018

I thought it was a brilliant room and there was plenty of space with great staff who were very friendly towards myself and friends. I definitely recommend it to others if you're considering a place to stay for the night.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. It is always great to hear when our customers are happy with our services.It is always great to hear that we come highly recommended and it is always nice to see when our hard work is being appreciated. We do hope we have the opportunity to meet you again very soon! If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great hotel with superb pub in a good location"

4
04/02/2018

I chose this hotel based on it's location. it was perfect for me. Quick check in with the friendly staff and the pub attached provided a great evening meal. The room was clean, modern and had everything I needed. I will use this hotel again no problem at all

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. We are very proud of our location in the beautiful setting of Badsworth.I'm delighted to read about all the aspects of your visit and that we were able to provide you with great food, great service and an overall enjoyable experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Cold Room and Cold Water"

3
28/01/2018

Stayed on Friday 19th of January 2018 for one night. We had a lovely meal in the Jacobean restaurant and could not fault the food or service. Sadly our experience altered when we went to our room. Both the corridor to the room and the room itself were very cold. There was no central heating on in the room and the air conditioning heater was turned off. It took an age for the room to heat and the appliance was very noisy. The water was cold in the bathroom so no hot shower either. We had a bad nights sleep due to the noise of the heater, and the following morning the water was still cold. We were advised by reception that the boiler had tripped the previous evening and no-one had been around to re-set it. At check-out we received an apology but no offer made to adjust the bill. Sadly a disappointing stay and we will probably look elsewhere next time.

"Wonderful stay"

5
21/01/2018

We booked this hotel for our anniversary, and we were given a complimentary upgrade to a suite. The room was amazing. Separate living area, dressing area and a huge shower room! The bed was super comfy and veg also brought me up some down pillows. The lighting was awesome too, made the huge room cosy. Thank you for making our visit so good! We will be returning. Thank you

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay with us to celebrate your anniversary, I appreciate the time you took to write this. I'm delighted to read about all the aspects of your visit and that we were able to provide you with such a pleasant stay. We are very proud of our beautiful Suites @ The Manor and I am extremely delighted you were very happy with the choice we made for you to upgrade. Thank you again and we look forward to welcoming you back soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Brilliant "

5
20/01/2018

Just got back from a nice relaxing night with the wife went for the greek night food was superb and we stop in the suite for the first time and what a fantastic job they have done with them to be fair you will not get much better not be long till we will be back thank kenny & kerri

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. It is always great to hear when our customers are happy with our services. I am delighted that you enjoyed your Greek Night Meal for Two in our Jacobean Pub and do hope you will continue to visit us. I will certainly pass on your kind comments to our Chef. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Very comfortable..."

4
09/01/2018

If you like a hotel with character, you'll like it here. A beautiful old building, nicely modernised and appointed. The rooms are comfortable and the suites are particularly impressive - definitely worth the extra if you fancy a night of luxury. The staff are friendly and helpful and there is a nice bar and restaurant on site. The location is very quiet though, so not a place for people who enjoy busy city centres. Great for a comfortable night's sleep in cosy surroundings and a favourite for wedding parties, because of the classic charm and appearance.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Thank you for your kind words and I'm happy to hear you've enjoyed your visit. I'm delighted to read about all the aspects of your visit and that we were able to provide you with great food, great service and an overall enjoyable experience, we strive to meet the highest standards possible to all our guests and I can see on this occasion we exceeded yours. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wonderful stay"

5
23/12/2017

Warm , inviting and comfortable. Lovely big room . Slipped up as I ought to have asked for a room with a bath rather than just the shower. Comfy bed and fluffy towels, Breakfast and dinner choices are varied and tasty. Staff accomodating and friendly. Enjoyable experience in a lovely setting.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your recent review regarding your stay with us and I appreciate the time you took to write this. I loved reading your review as it shows all our hard work to our customers is being acknowledged and recognised and I am delighted you had such a comfortable stay with us. We are able to accommodate rooms with a bath facility so please let us know upon booking if you have the opportunity to visit us again and we will certainly allocate this for you. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Amazing food & friendly staff"

5
09/12/2017

We had our works Christmas party here on Saturday 3rd December & it was absolutely amazing! I had a gluten free option which was served separately & it was so tasty! All the staff were very friendly and polite. The toilets were very modern and immaculately clean. I look forward to returning to Rogerthorpe in the near future for another astounding meal. Thanks to all the catering staff for a good night xx

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Christmas Party and I appreciate the time you took to write it. We strive to meet the highest standards possible on all of our events and functions and this time, as I can see, it was met and exceeded on your visit. I do hope you will have the opportunity to visit us again in the future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager

"Best Western by far"

5
07/12/2017

Great hotel with great food and staff. I stay frequently and have always enjoyed my stay with nothing to ever complain about. Simply the Best Western around. I will return to this hotel time again and cannot recommend enough.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visits to us and I appreciate the time you took to write this. Your review is a pleasure to read and I am delighted that you continue to enjoy your experiences with us. It is always great to hear that we come highly recommended and it is always nice to see when our hard work is being appreciated. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Amazing wedding venue"

5
27/11/2017

We had our wedding here and could not fault anything at all. Special thanks to Karen, our wedding planner, for all of her hard work, support and understanding. The venue is stunning, the function suites make for a wonderfully intimate atmosphere and the rooms themselves are luxurious. The food is amazing both in the hotel and the Jacobean pub. All of the staff are friendly approachable and go above and beyond to ensure an amazing experience is had by all. For the evening function we also booked the resident DJ and the music he played along with his engaging personality kept everyone entertained and dancing. All in all Rogerthorpe Manor made our day very, very special. Thank you so very, very much.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your Wedding and I appreciate the time you took to write this. I am delighted that you had such a wonderful Wedding Day. Thank you for your kind words to Karen our Wedding Manager who tries so hard to make everything go to plan from the first time she meets you right to the very end. We are very proud of our venue and its location and so pleased this is recognised and appreciated by all our guests. All our staff and our preferred suppliers such as our Resident DJ take pride in their jobs and appreciate comments like yours, I will make sure these are passed on so that they can continue to provide an excellent service. Once again thank you so much for your lovely comments and on behalf of the entire team I would like to wish you all the very best for the future and we do hope you have the opportunity to visit us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Food Glorious Food"

4
15/11/2017

We went for a meal in the Jacobean restaurant Great place to eat the hotel is in the picturesque village of Badsworth the food is excellent lovely helpful staff all at a great price. There are few different rooms to the hotel availability for all occasions

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. It is always great to hear when our customers are happy with our services. I am delighted that you were satisfied with the great variety of home cooked food we provide on our Menu and that you thoroughly enjoyed the ambience and beautiful setting we are located in. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Stunning Suites"

5
13/11/2017

Booked an executive room and received an upgrade to a suite (17) which was possibly the most luxurious duplex bedroom, sitting room and en-suite we have ever had in the world. All the up to date fixtures fittings lighting and accessories are best quality. Even had a TV to watch when taking a bath. Luxurious, modern and very clean bathroom. The evening meal with local friends matched the style of the hotel. We all had quality quantity and value meals that the best of Yorkshire produces. The staff were friendly, professional and gave us a warm welcome throughout our stay. Quite simply the best place to stay in this part of Yorkshire.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Your review is such a pleasure to read and I am delighted that you had such a wonderful experience with us. We strive to meet the highest standards possible on all aspects of our guests visits and I can see that it was met and exceeded for you on your stay. I do hope you get the opportunity to visit us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Fantastic 2 night stay."

5
11/11/2017

Stopped here for 2 nights while we explored the local area. Staff were very welcoming, our room was large, spotless and had a comfy bed. We had peaceful sleep both nights. The attached Jacobean Pub had a broad menu range and our meals were perfectly cooked and presented.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. I am delighted that you chose Rogerthorpe Manor to add to your trip and I do hope you enjoyed exploring the wonderful setting we are situated in. It is great to hear that your were highly satisfied with your bedroom and you had such a comfortable stay and pleasant dining experience. I do hope you get the opportunity to visit us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"A wonderful night and meal in a beautiful place"

5
09/11/2017

I attended an evening function and stayed the night at the wonderful Rogerthorpe Manor. From the start the reception staff were very welcoming and pleasent, the bar staff were friendly and attentive and the beer was good. My room was a twin which was spacious, clean and pleasent with a wonderful modern en-suite. The function I was attending was very well organised and there were copies of the seating plans and menus easily available. The brass band played as we started dinner, the leak and potato soup was very good, the chicken wrapped in ham main was very tasty and the sticky toffee pudding was to die for. A great selection of wines were available and they went down really well. I slept very well and the full breakfast set me up for the day to come. A wonderful stay and I will return.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Your review is such a pleasure to read and I am delighted that you had such a wonderful experience with us. We strive to meet the highest standards possible on all of our Weddings, events, functions and experiences here at The Manor and as I can see, it was met and exceeded for you on your stay. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Sunday roast "

5
06/11/2017

Amazing Sunday roast the best around all fresh ingredients most definitely worth a visit, lovely quaint restaurant with even nicer surroundings, the place gets extremely busy so it's best to turn up around 12 as you can't book in advance

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visits to us and I appreciate the time you took to write this. It is always great to hear when our customers are happy with our services. I am delighted that you continue to enjoy our Sunday Roasts here at our Jacobean Pub and do hope you will continue to visit us. I will certainly pass on your kind comments to our Chef. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Cooke Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Rude staff"

1
28/10/2017

At the end of a fantastic night celebrating my other half's Dads wedding we nipped to reception to see if we could get a taxi home, the receptionist ( an older gentleman ) handed my other half a piece of paper with taxi numbers on. My partner asked if he could call us a taxi as he'd left his phone at home and I had no battery, he just showed him the piece of paper again and started putting the shutter down on him !!!!!! We didn't have a room booked but by the prices of the drinks I can imaging it is not exactly a cheap place to stay and thought for that amount of money the service would be exemplary! He was extremely rude and after turning up at the wrong hotel (Wentbridge house hotel) at the beginning of the night where the young lady at their reception could have not gone more out of her way to help us I expected the same if not more here as they are not that far away from each other I assume they would be trying their best to up one another !! Well all I can advise is go to Wentbridge HOuse Hotel instead as the team are much friendlier and helpful !

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visit to us and I appreciate the time you took to write it. I am delighted that you had a fantastic time celebrating the Wedding Reception. I do apologise that you were not happy with the service received from our Night Manager when asking for our taxi numbers. I am sorry to hear about your disappointment regarding the bar prices we do feel we are on a par with surrounding Country House Manors in and around the surrounding areas. You will note that we pride ourselves in providing a memorial visit to us and the reviews before this subscribe to that, we are disappointed that you did not enjoy your experience at the hotel, thank you again for your comments. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Pamper night"

5
24/10/2017

Me and 5 friends went on the pamper overnight stay for a 50th birthday. 4 of us were aloud in room about 2pm to decorate it up. Around 5pm our other 2 friends arrived...we met in the pub for a drink then went round to our suit. We took our own food (which was not really needed) drink and music player... In the room was tea coffee biscuits and crisps. Around 6pm kerry and Sam came to give us our 1/2 hour treatment...(we all opted to neck and back massage). The girls were lovely and good at there jobs.... Then around 8ish canapés and 6 small bottles of cavalry arrived... Then around 9.30 hot chocolate and marshmallows arrived.. The next morning we went for breakfast (8.30 -10.30) with a wide variety to choose from... The room was lovely with settees chairs bean bags....disco lights to go with dance floor and 4 double beds around it.... Set out lovely and very clean. A brilliant night was had by all and we all felt it was well worth the money (£100 for 6-8 persons) I would highly recommend this overnight stay for something different.....10/10

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. I am delighted that you and all your guests had such a wonderful time at your Pyjama Pamper Party it is always great to hear when our guests are enjoying themselves. I will ensure your comments are passed onto our dedicated team and hopefully you will be able to join us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Pamper party"

5
24/10/2017

We visited your lovely hotel for our best friends 50th Birthday. What an enjoyable experience, never have any of us been to such a wonderful place. We chose the Pamper Party, we had our own beauty therapists, Kerry and Sam who were amazing, very friendly and professional. Thank you ladies. The room we stayed in was second to none, it really had the wow factor when we walked in. You even had a pillow menu and choose which type you wanted. Breakfast the next morning was lovely, lots of chose. Thank you Rogerthorpe for making our friends birthday the best ever. We will definitely be returning.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. I am delighted that you and all your guests had such a wonderful time at your Pyjama Pamper Party and you were able to provide such a memorable Birthday celebration for your friend. We are very proud of our Suites @ The Manor and it is great that this is being recognised and appreciated by all our guests. I will ensure your comments are passed onto our dedicated team and hopefully you will be able to join us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

" Best Best Western for a while"

4
23/10/2017

I was pleasantly surprised by just how nice my room was. Having stayed in other hotels using the Best Western system I was expecting 90s decor with tired furnishings etc. My room was modern comfortable and reasonably large. The main problem for me was that the room was some way away from reception and upstairs with no lift. We had an event in one of the banqueting suites and the food and service was above average. Breakfast was amazing, all the usuals available but cooked items done to order. Included in the room rate, otherwise £10. Would return, maybe in the summer as they had lovely gardens.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. We strive to meet the highest standards possible on all of our Weddings, events, functions and experiences here at The Manor and as I can see, it was met and exceeded for you on your stay. As a grade 2 listed historical property unfortunately we are unable to provide lifts so I can only apologise for the short distance to our reception. I am delighted that you enjoyed your dining experiences with us and I will certainly pass on your comments to our dedicated team. I do hope you will have the opportunity to revisit us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Characterful"

4
21/10/2017

Had a big corporate dinner. Food was great and we were very well looked after by friendly, attentive staff. The building is quirky with lots of nooks and crannies. Very poor choice if you like beer/ale.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visit to us and I appreciate the time you took to write it. It is always nice to see when our hard work is being appreciated and I am delighted that your corporate dinner was a success. We are happy that you enjoy the character of the Hotel and that it is recognised that we do try to keep it to its original state as much as possible. I do apologise that you were disappointed with the choice of Beer/Ale I am assuming this is the cask variety you are referring to, if so then I am pleased to say that we are looking in to improving the choice in the future all being well. Thank you again and we hope you will join us again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great stay "

5
15/10/2017

We have stayed at the hotel a few times now. Twice in the main hotel & twice in the courtyard suits. The courtyard suits are beautiful. Feels like you are in your own little apartment. Try one of these for a special occasion. The rooms in the main part are also very nice. Because we have stayed a few times now. We have got to know some of the staff. We were there last Tuesday. & I have to say the customer service is always very good. Billy, Gareth, Jonny and Millie looked after us very well. Very chatty & friendly. We have always had dinner there too. The fajitas were very nice. On checkout the next day, we dealt with Cairen. We wanted to request the room we had before for our next day. She was very helpful & friendly & the hotel managed to accommodate us. Looking forward to our return visit. Thanks everyone. Samantha

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visits to us and I appreciate the time you took to write this. We're delighted to hear you continue to enjoy all aspects of your stays here at The Manor and that we were able to provide you with great food, great service and continue to exceed your expectations on each visit. I will also ensure that your kind comments are passed onto our team. Thank you again and we look forward to welcoming you back again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Business Trip"

5
12/10/2017

I stayed in this hotel during a 3-day business trip in the area. As a BW diamond card holder, I was given an upgrade to a lovely room (14). The room was excellent and very spacious. The location was good for my needs and a bonus of a couple of easy navigatable runs around the various footpaths. I used the Jacobean pub on one night which was nice but I really enjoyed walking a mile down to the Earl of Pontefract which was much more to my taste and I could charge to my room. The breakfast was ok and had the usual fare. The staff were really friendly and the cleaning staff were non-obtrusive and cleaned my room to a high standard. Thank you for being an excellent base.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Thank you for your lovely comments, I'm happy to read that you had a great stay and you enjoyed our facilities. I am delighted that we were able to provide a setting in which you could enjoy the beautiful countryside along with the alternative dining experience at our sister property The Earl of Pontefract. Thank you again and we look forward to welcoming you back soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Catchup Lunch"

4
11/10/2017

Pleasant, comfortable atmosphere in Pub, extensive choice of menu with prices to suit most pockets. All three of us went for the OAP starter and main course option and as per previous visits the food was excellent. I would have given 5 stars but, although the service was generally efficient, one of our starters was left in the kitchen and I had to go find someone to locate it after it became obvious it wasn't going to appear.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visit to us for a catch up lunch with your friends and I appreciate the time you took to write it. I am delighted that you thoroughly enjoyed your meals and that you feel they were great value for money. I can only apologise regarding your missing starter and I will ensure this is highlighted to our Management to avoid this happening again. Thank you once again and we do hope you will consider returning to us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Saint"

5
10/10/2017

I spent a couple of nights here. Good quality hotel. Pub food restaraunt the 1st night was fantastic and private dining on evening was even better. A bit of a rabbit warren but lovely grounds and excellent business conference room. I'd have no hesitation in recommending but would upgrade if returning for a personal trip.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your review is a pleasure to read and I am delighted that you enjoyed your experience with us. It is always great to hear that we come highly recommended and it is always nice to see when our hard work is being appreciated throughout the hotel and our gardens. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Excellent for a weekend away to the country"

5
08/10/2017

We booked Rogerthorpe Manor Hotel via Booking.com a few weeks previous to our visit. We were called by the hotel to be informed that there would be a wedding on the day of our stay and an offer of upgrade to a quiet room in a different part of the hotel was made. In fact we were given a small suite with a lounge! at no extra cost. As it was one of my big birthday, it was perfect and we really appreciated the upgrade. The suite was very comfortable, quirky with a view to the fields and a very well appointed bathroom with subdued lighting effect. We dined at the pub attached to the Manor as it was a Sunday and the Restaurant was not opened. We had the carvery Sunday dinner with delicious roasts served in the generous Yorkshire style - ie. with large portions and it is best not to be on a diet!!! As we were rather late, there was only two of the roasts left and we regretted not to have had a late lunch rather than an early dinner. However the rest of the stay was perfect. Whilst checking out, and being asked about the suite, when I revealed that it was my big 70th birthday, the receptionist handed me a small box of chocolates which was a particularly nice a touch. When we can, we like to stay in Best Western hotels, Rogerthorpe Manor is particularly good, and we were glad of our choice. We shall return when we visit Yorkshire again.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. It is always nice to see when our hard work is being appreciated and I am delighted that your Birthday celebration was an enjoyable and comfortable experience for you. Thank you again and we hope you will join us again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Very poor all around"

1
26/09/2017

I recently visited this place for family wedding. After paying approx £120 for a night I arrived to a room that was barely big enough for a bed. Not only that, but, the room had a vile smell of sewerage. As I was at a family wedding I didn't really want to spend my time sorting a room out so decided to leave it, especially as 2 family members had been told there were no rooms available. Having a tv in the room was pointless as a number of channels didn't work due to poor signal. I reported this on checkout and followed it up with an email. I was then told that the only thing rogerthorpe would do is to offer a free upgrade if I booked another room. So basically they wanted me to spend more money. No thanks! I was also told that I was my fault that I didn't report the issue at the time, not taking into consideration that I was actually there for the wedding and shouldn't have to spend an hour or so sorting the issue. Very poor experience from start to finish.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, Firstly thank you for your review regarding your recent stay with us to attend a family Wedding. I am very sorry to hear that you did not have a pleasant experience with us. I do understand we have tried to resolve this problem for you by offering to return with a complimentary upgrade. As we have discussed it is impossible to resolve any concerns after the event, I understand you initially noticed the "odour" at 4pm shortly after checking in but didn't report this to reception until checking out at 12.03pm as you were too busy enjoying the Wedding, you did take advantage of a late check out which you requested despite the room being unbearable. We would have certainly resolved this for you very quickly and wouldn't have taken an hour just a few minutes of your time to help you. I am sorry to hear the channels did not work in your room, this wasn't mentioned in the first email and can only apologise for this. Our maintenance team do take any guests concerns seriously and follow up any issues up immediately. Again, if this isn't reported before checking out we can not resolve this for you. Once again, thank you for your feedback. Kind Regards Kerry Donnell Marketing & Customer Service Manager

"One night only!!!"

3
18/09/2017

This is a good transitory hotel, primarily suited for one night stays and probably not the best for a multi-night stay. We enjoyed room 14 which was very well appointed and spacious. However, there was no bath. We had large suitcases and found it difficult to get them to the room on the first floor and there was no offer of assistance from the front of house staff. Breakfast was typical with hot and cold food on offer with some options available to order. Coffee was disgusting and the machine needs to find its way to the local tip.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your stay with us and I appreciate the time you took to write it. As a grade 2 Listed historical property unfortunately we are unable to provide lifts. We do have bedrooms with en-suite baths which can certainly be requested upon making your reservation, this is generally made upon request as all our guests have different preferences. Our team will certainly always assist our guests with any help with their luggage should they ask upon check in. With regards to breakfast we certainly do offer a hot and cold buffet with option to order which is what you would expect at any Hotel catering for all our guests preferences. I am very sorry to hear you did not enjoy your coffee however our machine is of a high standard and serviced regularly. Thank you again for your feedback and I do hope you will consider revisiting us in the future and can only apologise for not exceeding your expectations on this occasion. You will note that we pride ourselves on providing a memorial stay and the reviews before this subscribe to that. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Nice hotel in lovely grounds, but not great value."

3
12/09/2017

Attended a friend's family wedding and stayed over. Hotel catered for the party well enough and the grounds were certainly picturesque and well maintained. The hotel also provides free parking on site and free WiFi. Our bedroom, however, was a lot smaller than we expected for a "Plus" rating. The view from the bedroom window was basically the top of the hotel roof and the comfort of the bed was not great.The biggest minus point was probably the hotel policy of charging full price for a child's breakfast, which meant that couples with young children didn't even bother to take up this option.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit to us whilst attending your friends family Wedding. Thank you so much for your kind comments regarding our picturesque setting and well maintained gardens we are extremely proud of our stunning Gold Award Winning grounds and I am delighted that this is being recognised by our guests. I am sorry to hear that your were disappointed with your allocated bedroom however we do provide a tiered pricing consisting of Classic, Executive and Superior Suites which are very varied in size as you would expect from any Hotel, depending what you are looking for throughout your stay. All our bedrooms are of a very high standard with all the modern amenities you would expect with our "plus" status which is highlighted in our reviews. I am also sorry that you weren't happy with the view from your room. Due to the structure and character of the Hotel we do try to keep the remains of the historical building to its original state, meaning just some of our rooms may have a compromising position. All our mattresses are memory foam, I can only apologise that you did not find yours to be comfortable. With regards to the price of your child's breakfast, we do offer a continental price if our younger guests are just looking for something lighter rather than a Full English Breakfast. Thank you again for your review and we do hope you will consider revisiting us again in the future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Pamper Party "

5
10/09/2017

What a fab night away with the bride to be and all the hens. It was a surprise for her and she absolutely loved it. The canapés and strawberries and cream were delicious and the bucket filled with bottles of prosecco went down a treat. Our treatments were brilliant. Everyone was so relaxed. 5* goes to Kerry our beauty therapist who made us all feel so comfortable and was very accomadating with the treatments we all wanted. The room was just fantastic, very spacious with the comfiest beds ever and fab facilities. We will definitely be booking again.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Pyjama Pamper Party with us and I appreciate the time you took to write it. I am delighted that everything went to plan for your friends surprise hen party and she was happy with everything you arranged for her. It was a pleasure to assist with your planning and make your party such a pleasant experience for you all. I will certainly pass on your wonderful comments to our dedicated Beauty Therapist who works very hard to ensure all our guests are completely relaxed and happy. Thank you so much for the 5* review as it shows all our hard work and commitment from all the team is being acknowledged and recognised. We look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding 01/09/2017"

5
02/09/2017

What a amazing day we had, I do not know where to start... First I would like to say big Thank you to Karen - wedding coordinator, lovely reception team chefs and everyone involved in our wedding reception for amazing job they did. We could not ask for more Thank you guys. We manage pull wedding in 6 months with loads of support from Karen, hotel is in amazing setting with beautifully kept gardens. We get married outside and set up was amazing, All our tables were ready decorated how we wanted, seating plan great, with no mistakes, amazing staff helpful and caring, evening turn around was that quick we were nicely surprised, we had to postpone our evening buffet due to slight delay our wedding breakfast but that wasn't problem at all. We had best day of our life so far and this place is a gem for wedding. Lovely bedroom, absolutely amazing suites outside. We stayed in suite 16 and from fist venue show around this was our favorite room. Early check in was great and there was no problem. Room service available as well and lovely breakfast. All our wedding guests complimented on food, service, venue, everyone were just happy, relaxed and enjoyed them selves. Us as married couple we could not wish for more relaxing, stress free wedding. Ok Guys Karen, Reception team, Master of ceremony, waiting staff, evening managers, Chefs, Housekeeping team Thank you Thank You Thank you made our day magic and magnificent.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding day and I appreciate the time you took to write this. I loved reading your review as it shows all our hard work and commitment from Karen and the team is being acknowledged and recognised. I am delighted that your guests had such a wonderful time too. We strive to meet the highest standards possible on all of our Weddings, events and functions and as I can see, it was met and exceeded for you both and your family and friends. Thank you again and I hope we see you again soon and on behalf of myself and the team I would like to wish you all the very best for your future together. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Amazing!!"

5
30/08/2017

We recently had our wedding at rogerthorpe, I stayed over the night before in room 19 it's huge!! Perfect for a group of people. The wedding day from start to finish was faultless it ran like clock work the staff, food, dj everything was beyond our expectations!! Last but not least a massive thank you to Karen Hunter who organized everything for us we can't thank you enough. Nothing was to much to ask such a lovely lady, highly recommend :)

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding day and I appreciate the time you took to write this. I loved reading your review as it shows all our hard work and commitment from Karen and the team is being acknowledged and recognised. I am delighted that we were able to make your big day such a memorable one and it is great to hear that you enjoyed your overnight stay in our huge family suite. Thank you again and I hope we see you in the near future and on behalf of myself and the team I would like to wish you all the very best for the future as Mr & Mrs . If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Small friendly hotel"

5
29/08/2017

Lovely setting Friendly staff Very clean and comfortable room I was on a business trip and because the hotel was hosting a wedding,I was allocated the quietest part of the hotel. It was indeed a restful stay. Would make a return visit

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. It is always nice to see when our hard work is being appreciated and I am delighted that your business trip was an enjoyable and comfortable experience for you. Thank you again and we hope you will join us again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Afternoon Tea"

2
29/08/2017

We went here for a baby shower . It was £15 each for afternoon tea . There was a small selection of sandwiches and various cakes . Having had afternoon tea at different venues , I would say this was possibly the worst and definitely not value for money . The sandwiches were poor and not enough and the cakes weren't homemade and nothing special . There were some cakes left over and when we asked if they had a carry out tray or box , we were told that we couldn't take them home ! Even tho we paid for them !! We did have a lovely afternoon there because of the occasion , but wouldn't return especially for afternoon tea .

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am sorry to hear that you have found our Afternoon Tea did not exceed your expectations however your comments are very helpful towards helping us improve the quality of our services and the hotel facilities. I do understand your frustration not being able to take your left overs home however due to the Food Standards Agency we are simply not allowed any food to be taken off the premises, the full guidelines can be found on their website. With regards to the cakes which you did not appear to enjoy I can only apologise for this. We do order our cakes from a very reputable local supplier who does make them fresh to order, we simply do not have the demand within the Hotel for a Patisserie Chef to make them in house. It does highlight that you may have enjoyed them slightly to take them home, apologies again for this. I am delighted that it did not spoil the Baby Shower for you and I do hope given the opportunity you will come back for a second opinion and give us the chance to exceed your expectations. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding....."

5
25/08/2017

An absolute must for any wedding. A brilliant location. All the staff were wonderful and couldn't do enough for us. From the receptionist, chambermaids, waiters/waitresses, chef, wedding organiser all played there part in making a very special day extra special. Food was excellent, catering for so many. The grounds are beautiful making the photographs wonderful. Would recommend any couples wishing to tie the knot go for it, they certainly know how to do it with no fuss.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your Wedding here at The Manor. Your review is such a pleasure to read and I am delighted that you had such a wonderful experience with us and we were able to make your big day so memorable. Your comments really do mean a lot to us and I will ensure that your review is circulated to our dedicated team so we can continue to provide an excellent service. Thank you again and we look forward to welcoming you back again soon and we would like to wish you all the best for your future together. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lovely Venue for a Wedding"

4
12/08/2017

I wouldn't have chosen to pay £125 for one night (excluding breakfast) but we were attending a wedding here. Although check-in and the ceremony were both timed for 3pm we were allowed to check in earlier to get ready. When I originally booked I was told that we would have to use the disabled toilet to wash and change unless we paid an extra £15. However this decision was reversed. Thank you Doreen. Our room was generally ok but the shower cubicle was small, with a poorly fitting door and black mould inside. Also a bedside wall light was coming away. In all some improvement to maintenance of rooms appears to be necessary to give value for money. As a wedding venue guests are made aware to expect late night noise.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your stay with us and I appreciate the time you took to write this. I am very sorry that you felt that the price was a little high, however this appears to be a booking made via an agent not directly with Rogerthorpe Manor. We do provide our own Wedding guest rates if you book directly with the Hotel that include a Full English Breakfast. I am sorry that you were not made aware of this but we do advise all our Bride and Grooms of this opportunity to book with us and provide all the discounted Wedding guest rates. I am also sorry to hear that you have found our hotel below the standard of which you expected however your comments are very helpful towards helping us improve the quality of our bedrooms and the hotel facilities. Our dedicated Reception team do always check that our guests are happy with their experience and had they been informed upon checking out would have certainly apologised profusely and noted your concerns on the day. I am delighted Doreen was able to offer you an earlier check in time at short notice, this is always offered in our direct emails to our guests when booking directly as a standard procedure. I do hope given the opportunity you will come back for a second opinion and give us the chance to exceed your expectations as we believe our hotel is of a high quality and our recent ‘Plus' standard upgrade only highlights this fact. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Stunning Wedding venue "

5
11/08/2017

Firstly we (me and my husband) would like to thank Karen at Rogerthorpe Manor for making our wedding day run smoothly from start to finish and for all your help on the run up to and our Wedding Day. The place is absolutely outstanding. All of our guests commented on Rogerthorpe Manor saying how fault less they found it from the food to the stunning venue, the rooms, suites and the grounds which are breath taking, also the staff the bar men and women, the pub bar staff all fanastic and give great service and I have to fully agree you are in for a treat. Truly looked after. The place the staff deserve more than 5 stars the can not do enough for you. Fantastic place and fantasic all round.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding day and I appreciate the time you took to write this. I loved reading your review as it shows all our hard work and commitment from Karen and the team is being acknowledged and recognised. I am delighted that your guests had such a wonderful time too. We strive to meet the highest standards possible on all of our Weddings, events and functions and as I can see, it was met and exceeded for you both and your family and friends. Thank you again and I hope we see you in the near future and on behalf of myself and the team I would like to wish you all the very best for the future as Mr & Mrs . If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Fantastic Wedding."

5
09/08/2017

Rogerthorpe Manor. Mr & Mrs Taylor Wedding. 28/07/2017. I cannot praise Rogerthorpe Manor and its staff enough. From the first day of meeting Karen (Wedding Events Organiser) who is such a lovely and professional lady who took so much of the worry away. Helping, advising and being on hand anytime if we needed to contact her. We (bride and family members) stayed at Rogerthorpe on the eve of the wedding in a family suite which was lovely with beautiful views across one of the gardens. We dined there that night in the Jacobean and had breakfast in the morning. Now I do not exaggerate when I say the food is second to none, absolutely top notch.. From beginning to end, all the staff always so polite and courteous and nothing was to much trouble. The wedding day meal itself from the Bride & Groom and guest arriving to welcome drinks, photographs in the wonderful gardens and settings, to being escorted into the meal, where the room and the tables where dressed beautifully. To being discreetly guided through out for the speeches/toasts, present giving, cake cutting etc was wonderful. Again the wedding meal was fantastic. The food again I can only say, I'm sure they must have a Michelin Chef or two working tirelessly behind the scenes. The waiting staff, and Karen again were fantastic making sure everything ran according to plan and they did an outstanding job. Rogerthorpe Manor itself is a beautiful historical manor set in the countryside with the most exquisite gardens/grounds making for the most wonderful photo opportunities for the bridal party. Any faults?? Absolutely none.. It really was the perfect day in every way. Thank you so much to Rogerthorpe Manor and its wonderful staff (those we had contact with and those who work just as hard behind the scenes) for making dreams come true.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit to us whilst attending Mr & Mrs Taylors Wedding here at The Manor. Your review is such a pleasure to read and I am delighted that you had such a pleasant and enjoyable experience with us. Knowing that we were able to make such a memorable day for you all and all your dreams come true is such a honour. Karen is overwhelmed with the wonderful feedback and I will ensure that your review is circulated to all the hardworking time who also helped to make your day just perfect. Thank you again and we look forward to welcoming you back again soon and on behalf of the entire team we would like to wish Mr & Mrs Taylor all the best for the future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"WEDDING WOW!"

5
09/08/2017

Guests at a Wedding and what a fabulous day.From check in to check out everything was just fabulous.Reception staff quick,efficient,friendly and helpful rooms and beds spotlessly clean and very comfortable.The Wedding Breakfast was served under the supervision of a very 'on the ball' lady who ensured everything ran like clockwork and the food was delicious.A very efficient and swift change over from day to evening and disco and hog roast oh wow what a treat.The gardens and flower displays obviously tended by a man who enjoys his job how fabulous for photos.Just a wow day and night!Well done guys you have it nailed.Only improvements that could be made would be be to give the hotel more individuality with the decor,carpets wallpaper etc make it less 'chain hotel'.This however is nit picking as i can say this is without doubt the best chain hotel I have stayed in by a mile.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit to us. I'm delighted to see that you had a great visit to us and enjoyed your overnight stay and the Wedding you attended, it's always a pleasure to read when guests are enjoying themselves. All our staff take pride in their jobs and I will ensure your comments are passed on so we can continue to provide an excellent service. We are very proud of our gardens and I am sure our Gardening Team will be so pleased that this is being recognised by our guests. You will be pleased to know we have got some new refurbishments planned around the Hotel for the near future which will certainly give the Hotel a fresh look, which I am sure our many guests will be delighted with. Our Best Western Hotels are individually privately owned and our Managing Director works extremely hard to ensure the Hotel looks completely at its best at all times. Thank you again and we look forward to welcoming you back again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding I attended"

5
09/08/2017

Excellent,Perfect,Staff fantastic very professional,Food out of this world,Compliments to the Chef,and his staff,And VERY reasonable and affordable prices,If your thinking of a celebration,dont hesitate to check this Venue out A************

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Thank you for your kind words and I'm happy to hear you've enjoyed your visit. I'm delighted to read about all the aspects of your visit and that we were able to provide you with great food, great service and an overall enjoyable experience, we strive to meet the highest standards possible to all our guests and I can see on this occasion we exceeded yours. I will ensure that your kind comments are passed onto the team, particularly our Chef and his team. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wonderful place"

5
08/08/2017

Stayed for my sons wedding . I could go on and on about how good and reasonably priced this place is but it would be way too much to read . My one fault is the layout can seem somewhat maze like layout of the building and anex's. Great stay though . Sure will go again.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay with us to celebrate your Son's Wedding. Thank you for your kind words and I'm happy to hear you've enjoyed your visit. As we are a listed historical building we do like to keep the old remaining structure of the Hotel to its original state hence the corridors and rooms leading off the main building, we have provided signage to help our guests to find their way. Hopefully if you get the opportunity to revisit us you will be able to find your way around a little better having enjoyed your last visit to us. Thank you again and we look forward to welcoming you back again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding"

5
07/08/2017

I dont know where to begin from the moment we viewed this venue for our wedding we fell in love with it,and it just got beter and beter from there,the staff realy went above and beyond to make our day run smoothly and be everything we dreamed it would be especially our wedding coordinators nicola and karen who weather it would be a email or phone call were always at the other end to answer or put my mind at ease would definitely recommend rogerthorpe manor to anyone wanting to get married its perfect.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your Wedding Reception here at Rogerthorpe Manor. Your review is such a pleasure to read and I am delighted that we were able to make your big day so special and memorable for you both and all of your guests. We very much appreciate your kind comments regarding our Wedding Manager Karen and Nicola I will ensure that they are informed, our team work extremely hard to ensure your day is everything you ever dreamed and I can see from your review that we have exceeded your expectations and beyond. On behalf of myself and the whole team I would like to wish to all the best for the future as Mr & Mrs and we look forward to welcoming you back soon. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"What an amazing place!"

5
29/07/2017

My partner had booked this for a little get away and I was amazed at the place! We stayed in one of the little barn rooms as I called them. On arriving at the hotel you could see it was well kept the grounds looked lovely and the surrounding areas were beautiful. Our room was magnificent with everything you could wish for inside! Dressing gowns, slippers, toiletries and a safe were provided aswell as other things. We ordered a bottle of prosecco with to the room on arrival. The restaurant at the hotel was magnificent. as was the food! Room service was prompt and absolutely amazing too! Everything about this hotel was prefect. The inclusive breakfast was a buffet ora menu which you could order from which I found was an extra bonus to the place. I would happily go back here and stay again. Couldn't have picked a better hotel

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and your enjoyable time with us. I'm happy to see that you had a great visit to us and enjoyed staying in our beautiful Suites @ The Manor, it's always a pleasure to read when guests are enjoying themselves. All our staff take pride in their jobs and I will ensure your comments are passed on so we can continue to provide an excellent service. Thank you again and we look forward to welcoming you back again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lovely as always"

5
28/07/2017

I've stayed at this hotel a couple of times. Above everything, I am always stunned by how beautiful the grounds are. The facilities are spotless and the food is lovely. I was impressed with the level of detail at breakfast, they even cut the crusts off my toast! Great that they do a takeaway bag so you can also grab breakfast to-go if you're in a rush.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your visits to us and I appreciate the time you took to write this. We're delighted to hear you continue to enjoy all aspects of your stays here at The Manor and that we were able to provide you with great food, great service and continue to exceed your expectations on each visit. I will ensure that your kind comments are passed on to our dedicated Gardening team, we are extremely proud of our stunning Gold Award Winning grounds and I am delighted that this is being recognised by our guests. I will also ensure that your praise is also mentioned to our Chef and his team regarding your enjoyable breakfast! We are delighted to be able to cater for all our guests requirements. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"AMAZING WEDDING!! "

5
24/07/2017

Our friends got married here and it was so good!! We stayed in he hotel attached to the venue and it was brill. The whole day was great, the food we had throughout our stay was good and all the staff were helpful. The bride and groom had a wonderful wedding here.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit to us and I appreciate the time you took to write it. Your review is a pleasure to read and I am delighted that you had a great stay and enjoyed the Wedding you attended. It is always great to hear when our guests are enjoying themselves and I am so happy to hear that we made such a memorable day for the lovely Bride and Groom. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Weddings."

5
11/07/2017

This place is outstanding for weddings . Something to suite everyone's pocket. It's definitely photo Genic place . You can marry here or have your reception. Good Buffy or waiter service for seat down meal, either is excellent. With a wide menus to choose from. What does let it down was the bar service. Very poor . Which I have to tell you the drinks were very expensive but shocking to be honest. Which highlights the bad service more.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your recent review regarding our Hotel as an outstanding venue for a wedding, I appreciate the time you took to write it. I am delighted that you find we have a great variety of menus to choose from and the found it to be very enjoyable. I will ensure your kind comments regarding the waiter service is passed onto our very hard working banqueting team. I appreciate your comments regarding the bar staff and we are always trying to improve our services; your constructive comments will be addressed and highlighted to our Management. I am sorry to hear about your disappointment regarding the bar prices we do feel we are on a par with surrounding Country House Manors in and around the surrounding areas. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"just the ticket"

5
10/07/2017

Visiting the liquorice festival at Pontefract, we wanted just one night's stay and booked on the internet. As soon as the booking was made, the hotel rang and said there was a wedding that night with a disco, they recommended a suite in a quieter area. It was a bit more pricey, but well worth it. A lovely converted stable block, beautifully finished. The staff were friendly and helpful, an enjoyable meal in the 1610 steak bar. The grounds and flowers are delightful, the gardeners have really been busy, a credit to them. It wasn't a cheap night's stay, but we felt it was worth it.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. I'm delighted to read about all the aspects of your visit and that we were able to provide you with a lovely and quiet stay. We are very proud of our beautiful Suites @ The Manor and I am extremely delighted you were very happy with the choice we made for you. Thank you very much for your kind comments regarding our grounds I will ensure this is passed onto our extremely hard working Gardening team. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"There is a reason I keep coming back here"

5
09/07/2017

I have been working in Knottingley for the past couple of months and have been using Rogerthorpe ever since I stayed for my first night. I have stayed in all of the superior suites and a few of the normal rooms and I have never had a problem. The staff are always polite, the rooms are immaculate and & the food in the Jacobean is always lovely. Having read some of the reviews on here I thought I'd write this one to help out future guests thinking about staying here... 1. It's an old building (main house) This means there is no lifts and you have to navigate stairs and some small corridors. This is not a bad thing, it's nice to stay in a hotel with character! 2. It's a wedding venue If you book at the weekend, expect noise if you are in the main house. I have been here twice when a wedding has been on. Once staying in the main house where I heard the music but didn't care. Once in the suites and didn't hear anything. If your booking at the weekend save yourself the "stress" and ask the hotel if there is a wedding on. 3. Upgrade to the suites! These rooms are amazing and a nice change from the normal four walls you get to stare at on business trips.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your stays with us and I appreciate the time you took to write it. I'm delighted to read about all the aspects of your visits and that we were able to provide you with great food and great service. We very much appreciate you addressing points regarding our beautiful characteristics of our Hotel, our stunning Suites @ The Manor and your overall experiences and appreciate your loyalty to our brand. We look forward to welcoming you back to us very soon. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"sean and francesca,s wedding"

5
07/07/2017

Truly fantastic day was had by all it was lovely to have a catch up with everyone and meeting the new members of the family , the hotel staff were extremely helpful and friendly . The hotel charming and very well presented . Rooms were very clean and our room was huge (room 13) , Tea and coffee facilities are well stocked " Yorkshire tea ". The only downside is the shower water pressure is a little low but this will not hinder you having a good shower, and the toilet tissue was on the cheap side for a hotel room of this calibre . Breakfasts were very good and cooked breakfasts, were served to you , as apposed to buffet style. The extensive grounds were very well kept and beautiful , The evening lighting outside was pretty and effective, We had a enjoyable stay. Thank you to all involved.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and your enjoyable time attending Sean and Francesca's Wedding Reception, I appreciate the time you took to write it. I'm happy to see that you had a great visit to us and enjoyed staying in our beautiful family room it's always a pleasure to read when guests are enjoying themselves. All our staff take pride in their jobs and I will ensure your comments are passed on so we can continue to provide an excellent service. Thank you again and we look forward to welcoming you back again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"LOVELY WEDDING 1ST JULY 2017"

5
03/07/2017

Came as a guest for my nieces wedding. found everything very good, sit down 3 course meal was good, the wedding package and arrangements went smoothly, we had a peek in one of the suites they were staying in and it was superb, like a little holiday cottage, living area downstairs and up one flight of stairs using your legs to propel yourself to a lovely shower and bath area, even carrying a case was easy with one of your arms you were born with, ignore the negs it is lovely, final word to your gardner and his team, these are superb, very well tendered and neat, it looks lovely, enjoy, we did.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your nieces wedding you attended and I appreciate the time you took to write this. Your review is a pleasure to read as it shows that all our hard work and commitment is being acknowledged and recognised by our guests. We strive to meet the highest standards possible on all of our events and functions and this time, as I can see, it was met and exceeded on your stay. We are very proud of our Suites at The Manor and I am delighted you enjoyed your visit to us. Thank you for your kind comments regarding our Weddings I will pass this onto our Wedding Manager Karen. Our Gardener Vic and his team will be highly delighted to hear you appreciate all his hard work in maintaining our stunning gardens is also recognised, we are very proud to have been awarded Gold Winners of Yorkshire in Bloom 2016. Thank you again and I hope we see you in the near future to provide you with another great experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"17th June"

1
21/06/2017

We stayed here on Saturday for a wedding. Upon arrival Rogerthorpe seemed to be great until it came to checking in. The facilities for a family with a baby are actually terrible to say we are living in the 21st century. Getting a travel cot, pram plus luggage up the 2 flights of stairs was a nightmare. I had to bath my child in the sink as there was only a shower in the hotel room, there was also no changing facilities in the room so I had to change my child on the bed. As for the aircon this was also appalling, we had a member of staff come up to the room as we thought we may have had it on the wrong setting but apparently not. All in all the best part of our stay was the breakfast this was actually very nice. The facilities for families with young children/babies definitely needs improving.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your stay with us whilst attending a Wedding Reception, I appreciate the time you took to write this. As a grade 2 Listed historical property unfortunately we are unable to provide lifts. We do have bedrooms with en-suite baths which can certainly be requested upon making your reservation, this is generally made upon request as all our guests have different preferences. In terms of Air Conditioning the units have just had their by-monthly check, and no other concerns have been show by any other guests during their stay? I can only apologise for this and I am sorry it did not meet your expectations. With regards to the baby changing facilities we will certainly look into this as an option for our guests however this is not something we have been asked for in the past. I would like to thank you for your kind comments regarding Breakfast and I am delighted that you thoroughly enjoyed it, I will certainly pass your comments on to our Chef. You will note that we pride ourselves in providing a memorable stay and the reviews do reflect this, we are disappointed that you did not enjoy your experience at the hotel. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding "

2
18/06/2017

Went here for a wedding 17th June 2017. • no lifts in the building which is very inconvenient when you are taking travel cots, prams, babies and luggage upstairs. • food was bang average not the worst but it wasn't the best, really mediocre. • the bar is open until 1am which was great, what isn't great is not having a cash machine in the hotel and charging £4 for cash back....thieves without the balaclavas! • the rooms are good but the air con in them was terrible, you'd have gotten more cold air from an erupting volcano! For the money you pay, you expect better! Fix up Rogerthorpe

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding and stay at the hotel I appreciate the time you took to write this. As a grade 2 Listed historical property we are unable to provide lifts, as a resident you were able to put any food purchased or drinks purchased directly onto your bedroom account and this could have avoided any cash being required. In terms of Air Conditioning, all our bedrooms are supplied with these faculties and have just had their by-monthly check, it maybe that the settings were not correctly pressed as no other concerns have been show by any other guests during their stay? You will note that we pride ourselves and providing a memorial stay and the reviews before this subscribe to that, we are disappointed that you did not enjoy your experience at the hotel. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding - 18th June 2016"

5
13/06/2017

My husband and I got married at this wonderful hotel last year. The staff, from the waiters and waitresses to the bar staff couldn't do enough for us, especially Karen who coordinated our wedding for us. The food, atmosphere and grounds were beautiful - you made our day perfect. Everyone who attended commented on how much they enjoyed the day. The morning after our wedding day there was a couple who were seeing Karen to discuss the possibility of having their wedding there, I went across to the couple and advised they book as they wouldn't be disappointed - I really hope they chose you too. I have since recommend this hotel to friends and family and would like to thank every member of staff who made our day so very special. Apologies for the delay in writing the review :)

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding and I appreciate the time you took to write this. Thank you for your kind words and we're glad you've made some great memories. We appreciate your honest review and are extremely happy your day went as planned. We're delighted to hear you and all your guests enjoyed all aspects of your day and that we were able to provide you with great food, great service and an overall perfect day. It is lovely to hear that you kindly recommended us and continue to do so to your friends and family. Thank you once again and would like to wish you a very Happy 1st Wedding Anniversary, we hope to see you again very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Excellent Hotel"

5
01/06/2017

I held my wedding here last Friday (26th May) and I had the most amazing day. All the staff we so helpful especially Karen, my wedding coordinator. She organised everything I asked for and was with me every step of the way during the past year. A lot of the guests said what a beautiful place it is and how lovely the food was. I was very happy with every aspect of my day and would definitely recommend it. Thankyou again and I can't wait to come back and visit you again soon Mrs Rachel Baker x

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your Wedding Day and offer a huge congratulations from all the team, I appreciate the time you took to write it. Your review was a pleasure to read and I'm more than happy to see your Wedding Day was everything you dreamed of and your guests enjoyed themselves too. I will surely pass on your kind words to Karen who I am sure will be over the moon with the feedback that she was able to make your big day so special. We very much look forward to welcoming you back to the Hotel as Mr & Mrs and from the whole team would like to wish you all the best for the future. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"No sleep allowed"

2
29/05/2017

We had a lovely air conditioned room, very clean with a quirky set up. Bathroom with a powerful shower, lovely towels and a little blue light beside the loo! great to find in the dark. We were so looking forward to our stay here. We could see and hear there was a wedding going on, at the beginning it wasn't too bad, despite kids running riot, pulling plants out, climbing everything they could, all right outside our window, ok but it was when the DJ started up, 12.45 am finally the loud music stopped, we were right above it. I woke up with a migraine, when I complained on check out to the receptionist we were told 'you would have had an e mail telling you about the wedding and the noise' my Husband has checked now we are home, it was a confirmation and this is it, no refund mentioned on it, nothing about noise. I will be complaining to Best Western website with a copy of his e mail. We have stayed before in another Hotel and also on the Sunday night we stayed in York at another Best Western what a difference! If you are attending a wedding and staying the noise won.t bother you, otherwise stay somewhere else, shame as the Hotel is beautiful and in gorgeous settings.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am so sorry to read that you did not have a comfortable nights sleep, had we been made aware on the day we would have done our very best to fix this problem for you. Unfortunately as we don't have any details provided of the date or name of the stay I am unable to look into this in more detail. However I can assure you that we do inform our guests of noise for all our bookings either by phone call or email and we do have details on our website regarding possible noise on peak nights. I can only apologise that your email did not reach you, we do work very hard to ensure each and every guest is aware of this. I do appreciate your kind comments regarding the Hotels beautiful setting and I do hope you will consider revisiting us in the future. On behalf of our entire team I would like to apologise for not exceeding your expectations. If I can provide any assistance, please don't hesitate to contact me directly at 01977 643839. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Victoria and Jordans wedding"

5
29/05/2017

Stayed at a The Rogerthorpe manor hotel for my neices wedding.A beautiful building and grounds ,from arriving to leaving everything was excellent especially the staff who were so polite and professional.The wedding was perfect.Our room was spotless with everything we required for a good night's sleep.Breakfast was one of the best self service I have had with everything you could want.Would definitely recommend this hotel

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your nieces wedding you attended and I appreciate the time you took to write this. It is a pleasure to read your review as it shows all our hard work and commitment to our staff and our customers is being acknowledged and recognised. We strive to meet the highest standards possible on all of our events and functions and this time, as I can see, it was met and exceeded on your stay. Thank you again and I hope we see you in the near future to provide you with another great experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Very good"

5
25/05/2017

We went here for Sunday lunch and it was very nice we have been on many times for various events NYE and charity balls well worth a visit staff are always welcoming you won't be disappointed easy access plenty of parking spaces

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your kind comments regarding your visits to us and I appreciate the time you took to write this. I'm so pleased to see you continue to enjoy your experiences with us. Thank you again and we look forward to continually welcoming you back to The Manor. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding and overnight stay"

5
25/05/2017

My wife and myself went to a family wedding held here and also stayed over for the night. You could not fault the place or the staff at all. The hotel has a lot of period features and certainly feels like your visiting somewhere special. The grounds are amazing and are superbly maintained. Giving a fantastic backdrop to the wedding pictures. There was a big conservatory where drinks and canapés were served. There was large room set up for the service which was going to be outdoors but the weather let things down but didn't spoil the back up plans. After the service we went into the bar area and conservatory until the main room had been extended and changed around for dinner and speeches'. Again it was set up amazingly. The food was served by pleasant staff and everything was cooked to perfection. The night do was also very good with DJ and dance floor and bar and hot and cold buffet. Everything flowed with the conservatory and garden which extended the already very large party area. Our room was a suite which was brilliant. With it's own bathroom, TV, music station & sitting area etc. It had two dressing areas with a table chair and mirror a piece. So we could get ready without falling over each other. Great idea. Great views of the gardens from the two windows (it was a corner room). The rooms were decorated to a high standard and felt very plush. We paid extra for an early check in, which was the best thing do since the wedding was at 1pm. The breakfast was served in the Jacobean Bar in the morning and was self service and all very good. Overall a brilliant hotel to stay in and to have wedding in. Well done.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, Firstly I would like to thank you for your kind comments we really do appreciate your wonderful feedback. We do hope you enjoyed the Wedding you attended and I am pleased that you recognised the extremely hard work put into maintaining our award winning gardens, we are very proud of them. I will also pass on your kind words regarding the service we provided to our dedicated team. Once again thank you for your time and I am delighted you enjoyed your visit to us. We do hope you get the opportunity to visit us again in the near future. Kind Regards Kerry Donnell Marketing & Customer Services Manager Best Western Plus Rogerthorpe Manor Hotel

"Great accomodation, food and service."

5
19/05/2017

We recently attended a 60th Birthday celebration at this hotel. The setting was fabulous, the carvery and service were superb and the room was amazing. We would definitely recommend this hotel to everyone.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit to us to attend a wonderful 60th Birthday celebration. We strive to meet the highest standards possible in all areas of the hotel and this time, as I can see, it was met and exceeded on your visit. Thank you again for your kind words, your review was a pleasure to read and I'm happy to hear you've enjoyed your visit. Thank you again and we look forward to welcoming you back. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Weekend wedding"

4
17/05/2017

We chose Rogerthorpe for a weekend stay as we were attending a wedding nearby. The manor is set in beautiful gardens complete with follies and seating areas, ideal for a peaceful drink on The terrace . Check in was easy and we were in our room quickly, although there is no lift which could be a problem for the less able. The room (executive) had recently been decorated in a very tasteful style and was spacious and spotlessly clean with a very comfortable bed. There was a wonderful shower room with everything provided. Did not eat in the restaurant on this occasion but have found the on site jacobean pub to be excellent. The service ,ambience comfort and location make this hotel a winner, would definitely return.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I do hope you had a great day at the Wedding. Your review is a pleasure to read and I'm more than happy that you had a great stay and enjoyed the hotel and the bedroom. Unfortunately due to The Manor being a listed building we are unable to provide a lift, however we have accommodated our Coach House Suite which is ground floor level with just two small steps into the bathroom. I am delighted you found the newly refurbished Executive Suite both comfortable and tasteful. I am so pleased you enjoyed our Jacobean Pub I will be sure to pass on your praise to all the staff who made your stay a memorable one. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"One night stop over"

5
17/05/2017

Arrived tired after a long journey to the news we have been upgraded to a suite. Wonderful surprise and out of this world accommodation. Pictures do not do these justice. Roomy accommodation, ambient lighting, top class decor, everything a wow! Comfy bed and pillows. Beautiful views. Truly a relaxing quiet stay. Staff friendly and helpful breakfast could not be faulted with so much choice. Well done Roger Thorpe. Will certainly visit you again

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your recent review regarding our Superior Suites. I'm please to hear you had the opportunity to upgrade and experience the beautiful Suites, which we are very proud of. All our staff take pride in their jobs and our chefs especially appreciate comments like yours, I will make sure these are passed on so that they can continue to provide an excellent service. Thank you again and I am delighted you are considering returning to us, we look forward to meeting you again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lunch"

5
10/05/2017

Been coming here for a number of years, and never disappoints. Just had lunch today and has good as ever. The staff are very welcoming, with first Class service. Every time we are near here we always go.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Ricky, First of all I would like to thank you for taking the time to write your review, it is a pleasure to read. I am highly delighted that you continue to enjoy your visits to us. All our staff take pride in their jobs and I will ensure your comments are passed on so we can continue to provide an excellent service. Thank you again and we look forward to continually welcoming you back to The Manor. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"My Sisters 60th Birthday Party"

4
10/05/2017

I went to Rogerthorpe Manor for my sisters 60th Birthday Party. The Hotel is clean, tidy and welcoming, all the staff are polite and friendly. We had a lovely hot meal that not only was it presented beautifully but tasted delicious. Well done to all the staff my husband and I along with the rest of the guests had a wonderful afternoon. This is not the first time that I've attended a function at this particular venue. Over the years I have stayed and attended several weddings and other celebrations. I can honestly say that there as never been a problem, everything as always gone to plan. I would definitely recommend this Venue to anyone that is wanting to Celebrate something special.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit for your Sisters 60th Birthday Party and I appreciate the time you took to write this. Thank you for your kind words and I'm happy to hear you continue to enjoy your visits to us. I'm delighted to read about all the aspects of your visit and that we were able to provide you with great food, great service and an overall enjoyable experience. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lovely bar restraunt, lovely surroundings, lovely food, very helpful nice staff"

5
09/05/2017

Beautiful old buildings refurbed to a high standard. excellent menu, food excellent & excellent service from the well trained staff, well recommended. Sunday carvery particularly excellent, usually quite busy so the carvery is always fresh. we will continue to be a regular customer.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Chris, I would firstly like to thank you for your kind comments regarding your visits to us and I appreciate the time you took to write this. I'm so pleased to see you continue to enjoy your experiences with us. Thank you again and we look forward to continually welcoming you back to The Manor. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Friendly and welcoming "

5
29/04/2017

Very welcoming upon my arrival and I was a late check-in. The staff a reception where friendly and informative. My room was at the back of the manor. The room was clean with a good choice of tea/coffee and biscuits in the room. TV and radio/alarm clock are in the room. Bathroom came with all the bathroom facilities and things such as sewing kit, shower cap, face cloth and tissues. There is various cooked breakfast options as well as the buffet breakfast. Wifi was quick at working to. I would recommend this hotel and would also stay again in the future.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Emma, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your review is a pleasure to read and I'm more than happy that you had a great stay and enjoyed the hotel and the bedroom. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Regular customer "

4
28/04/2017

Never any issues. I stay here a lot in business and I keep coming back. Staff friendly & helpful, room comfortable, always hot water even at peak times in the morning and the food is all pretty decent.

Rogerthorpe, Owner at Best Western Plus Rogerthorpe Manor Hotel, responded to this review
Dear Gareth, I would firstly like to thank you for your review regarding your business stays with us. Your review is a pleasure to read and I'm more than happy that you continue to enjoy your experiences here at The Manor. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Fantastic place"

4
24/04/2017

We visit Rogerthorpe manor on a regular basis for Sunday Carvery but I have also had afternoon tea here and it was beautiful. I have stayed in the hotel a few times and every time it has been beautiful and charming.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit to us and I appreciate the time you took to write it. I'm happy to see that you had a great experience and continue to enjoy our Jacobean Sunday Carvery, it's always a pleasure to read when guests enjoy themselves. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kerry Donnell Marketing & Customer Service Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Family Reunion"

5
19/04/2017

Wow...What can i say. Upon arrival we were greeted with fantastic view's. The grounds are amazing. Staff were polite and attentive. We decided to upgrade from a double room to a suite. Definitely worth the extra money. Would definitely stay here again.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm happy to see that you had a great stay and enjoyed staying in one of our Superior Suites, it's always a pleasure to read when guests are enjoying themselves. Thank you again and we look forward to welcoming you back for another family reunion soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lovely stay!"

5
04/03/2017

Comfortable and cozy bedroom with lovely facilities. Will happily stay again. Only issue was the room door from the inside wouldn't lock and the shower flooded in the morning as the shower tray was too slow to drain. This wouldn't stop me booking again!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm happy to read that you enjoyed your stay but I am sorry to hear about the few issues you had with your bedroom. I will ensure these are looked into straight away, thank you for bringing this to our attention. Thank you again and we hope you will come back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding! "

3
26/02/2017

Upon arrival the the hotel we was greeted by a very friendly accommodating receptionist, who very kindly pulled out all the stops to get our room ready before we left to attend a Wedding not far from the hotel. We arrived back around midnight after a long tiring day and finally got to appreciate our room. The room was lovely and clean and also quite spacious, much more than we expected as it was only a place to put our heads down. The first thing my partner said when he sat on the bed was how firm it was, firm was an understatement. Now I appreciate everyone likes different types of mattress's but this was like sleeping on a pile of bricks! Both my partner and I hardly slept because neither of us could get comfy! Like I've already said I appreciate all mattress's are different so decided not to report this when we checked out as overall the hotel is lovely and quite quirky. I woke up with a dull pain in my back but didn't think anything of it, since arriving home this has got worse which I can only put it down to the bed. I do not suffer from back problems and haven't before so the bed would be the only thing to trigger it. Overall really lovely hotel with very nice staff... but only stay there if you don't mind sleeping (spending the night not sleeping trying to get comfy!) on what feels like a pile of bricks!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm happy to read our receptionist was able to get you into your room earlier than expected, we do always try to go above and beyond for our guests and on this occasion I can see it was achieved. However I am sorry to read that you did not have a comfortable nights sleep but as you have rightly mentioned this is a personal preference and unfortunately we can not always get it right for everyone. I will have this mattress investigated and checked for any issues, if we find the mattress to be unacceptable as per your review we will replace it if needed. Thank you again and we hope you will come back again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Our wedding "

5
24/02/2017

Well what can I say... wow wow wow. I love this place.. the staff did everything they could do make our wedding special. The grounds are amazing. Stayed in suite 16 it is amazing.. we have stayed many times and we have found all the rooms we have stayed in brilliant.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding and I appreciate the time you took to write this. Thank you for your kind words and I'm glad to hear that we have made you wedding day one to remember and you have enjoyed the various bedrooms we have on offer too. Thank you again and we look forward to welcoming you back on your 1st year anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards. Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"wedding venue"

5
20/02/2017

An ideal wedding venue' excellent facilities' picturesque hotel and surroundings' Very clean and comfortable rooms' superb breakfast' Can not fault at all' thank you' Room 29 had everything you need '

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your review is a pleasure to read and I'm more than happy that you had a great stay and enjoyed the hotel and the bedroom. Thank you again and we look forward to welcoming you back very soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Room a disappointment "

3
19/02/2017

We recently stayed for my sisters wedding and the family room we had booked ended up being a very small double room and having the put up bed in there made the room too small to get round. The room was so small that you could walk round the end of the bed without having to bend over to avoid hitting you head on the TV. You couldn't use the chair and had nowhere to put your case because of the put up bed. The put up bed had a runner missing and our 10 year old struggled to sleep. The toilet didn't flush properly in the room. Most of the staff were friendly but they were too keen when collecting empty glasses and took several people's drinks before they were finished.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm sorry to read of your discomfort however because we are a small hotel we do have very limited family bedrooms on offer, the rooms we can fit extra camping beds in are not designed for this due to the shape and size of each hotel room and therefore when extra beds are requested they do then suffer on available floor space. I am sorry you felt this was unacceptable and we do try to offer guests the best rooms possible but we cannot extend our rooms and we have to use what we have available for the family room demand. Our housekeepers have checked the bed in question and we have replaced this due to the missing slat, thank you for bringing this to our attention and I understand compensation for this was offered upon check out. Thank you again for your review and we hope you will visit us again in the future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Beautiful venue"

5
26/11/2016

We only stayed 1 night but all agreed we'd have happily stayed longer. Staff were very friendly, food in the Jacobean pub was excellent and the quiz night was great fun. Definitely going back soon. The garden looked extensive and well kept - the leaves were being cleared as the snow fell. Would look gorgeous for wedding photos

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to see your stay was an enjoyable one and our staff made you feel very welcome. I will ensure your comments are passed on so they can continue to provide an excellent service. Thank you again and we look forward to welcoming you back soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Ok, but with a couple of issues "

3
25/11/2016

The hotel is in well kept grounds and it looks impressive from the outside. The room was clean with a nice bathroom and there are good facilities on site with 2 bars and free wifi. The welcome at reception was very warm and the lady really helpful. However, I didn't sleep a wink at the hotel. The extractor fan in my bathroom ran all night - loudly. It wasn't possible to shut it off for whatever reason. I did tell reception in the morning and they were very apologetic and said they'd get it fixed. The final concern was the Jacobean Pub menu - not a single vegetarian main course on offer. That was a problem for me and I had to leave the hotel for dinner.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Thank you for your praise of the hotel grounds and of our welcoming Reception staff. I am sorry to read about your bedroom issues, thank you for bringing this to our attention and I will ensure the maintenance team have looked into this issue, however would we have known before you checked out we would have done all that we could to either fix it for you at the time or relocate you to another bedroom. I would also like to mention that while we do not have any vegetarian mains on our printed menu we do have an extensive range on our special boards, I am sorry that this was missed as I'm am sure you would have enjoyed any of the dishes we have on offer. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Fire alarm "

3
25/11/2016

Been to Rogerthorpe a few times over the last year had a lovely time food fab staff fantastic ! Tonight the 25th fire Alarm went between 6-7 pm a few times ..Then unfortunately at 12.30am went off after a few mins then at 1.30 am went off a few mins writing this at 2.20 once again it's gone of for a few mins ... If my hubby had not drank a couple off glasses of wine .. We would travel back to Lincoln it's a nightmare !Staff to be fair have been great but I need sleep ??

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to read that you have enjoyed our food and our staff have been so welcoming. I am sorry to read about the fire alarm issues, unfortunately this is an issue of which we can not foresee, I can understand your frustrations and I am truly sorry it was an inconvenience on the night and for any lack of sleep that may have been a direct result of this. We are having these issues looked at as a matter of urgency to ensure it doesn't happen again. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding stay"

4
25/11/2016

We stayed for two nights as part of a wedding package in November 2016. Staff were brilliant, room(s) were great, hotel reasonably well appointed if a little quirky. Wedding food good and breakfasts excellent. Our only difficulty was that our hot water tap didn't work - immediately rectified by way of a free upgrade which was great for us but, as the hotel was full it meant someone else got the duff plumbing. Would most certainly recommend

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to see you enjoyed your stay with us and I hope the wedding was a success too. I am sorry to read about the tap issues but glad we managed to find a solution for you, we have looked at the room and we are currently fixing the issue so that no other guest are effected by it. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Food fantastic!"

5
18/11/2016

I have only been in the restaurant - it Always looks amazing. Very tasty and lovely staff! Keep up the good work. I live a while away from this amazing place but I will hopefully be able to return soon! ??

"Good room but a little on the small side "

3
14/11/2016

I stayed for one night as I was working in the area. The room is well presented but a little on the small side. I had a nice evening meal and breakfast the following morning was good. I deal for a catch up with friends or a quick one night away

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to see you enjoyed your meal with us, I am sorry to read you found the room to be on the small side however all of our bedrooms are individually unique in size due to the shape and age of the building. For your next stay maybe asking for a larger room if possible would be beneficial to yourself, you may even get an upgrade. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Family Celebration"

5
09/11/2016

We organised a family / friends celebration at Rogerthorpe Manor and couldn't have been happier with the way the evening went. Planning the event was straight forward with good advice offered throughout. The evening started well with the room looking lovely, the dj agreed to play the music of our choice, which he did - keeping the dance floor full throughout, the food was excellent and the staff on duty were all incredibly helpful. Our guests all enjoyed the evening which was important for us and overall we couldn't be happier with the event.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your recent review regarding your recent event and I appreciate the time you took to write this review. I'm pleased to see you and your guests had an enjoyable time; it's great to read reviews that highlight all the hard work that goes into making events the best they can be and when this is appreciated it makes it all worth while. Thank you again and we hope to see you in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Venue great beds poor"

2
05/11/2016

Currently staying in one of the guest bedrooms following a friends wedding. As a wedding venue the hotel has everything you could wish for, although despite having to pre order your menu choice on the day there wasn't enough lamb as another guest had changed their mind! But the down side is the rooms. We are only short in height but our feet are hanging of the end of the bed and the mattress is extremely poor. Only a thin mattress on a very hard base. When paying a discounted price of £100 a night I would at least expect to have a proper sized mattress. Poor end to what was a great day. Let's hope the breakfast makes up for our lack of sleep.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am sorry to read that you did not have a comfortable nights sleep, I will have this mattress investigated to check any issues and replace if needed. Had we been made aware on the day and not on check out that you had an issue we would have done our very best to fix this problem for you. Unfortunately with regards to the food issues this is something we have no control over as we do not generally allow choice menus as problems like this occur however this was at the bride and grooms request and we can therefore not compensate for any changes on the day by wedding guests as we do not prepare extra dishes as they have all be pre-ordered as per the Bride and Grooms instructions. I am sorry that your meal was affected. Thank you again for your comments and we hope you enjoyed the wedding day as a whole and your breakfast. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"We travelled thirty five miles for lunch here"

4
05/11/2016

And worth the trip. Wonderful value for money for a seniors fixed price lunch that is first class. This is the fifth time we have met friends, who also travel a similar distance from the opposite direction, at this delightful venue. Staff are brilliant and the food gorgeous well done all, keep it going.

"one night stand (stay)"

4
30/10/2016

forgive me Burnt-wood Court for I have strayed and had a one night stand! ..... and I must say it was a lovely change, having spent most of the year off and on at the court, found it was fully booked one night and went to find somewhere else... what a good find, excellent warm friendly service at reception, a warm cosy room, and all facilities working! may well have a bit on the side more often!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your review is a pleasure to read and we are delighted to see you had a lovely time here, even more delighted to read that you intend to keep ‘cheating' with us. We look forward to welcoming you back in the very near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"What a setting"

5
28/10/2016

My wife and i went in late October 2016 for her birthday and as a surprise i booked a room with a 4 poster bed so upon arrival we were told that due to a wedding the room may be a bit noisy so they had upgraded us to a suite which after seeing it was absolutely beautiful (only opened in April 2016) with everything you could wish for along with a birthday card and box of chocolates from the staff at the hotel.The hotel restaurant is mainly steak which we both decided on and glad we did as it was superb along with the chips and salad, breakfast was equally as good served in the Jackobean pub attached to the hotel. To top off our 3 day break we chose the afternoon tea on Saturday afternoon which was no disapointment with plenty of nice sandwiches, cakes and even home made trifle.The whole concept of this hotel was superb, views around the grounds, accomodation food and staff made this a break to look back on.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your stay with us and I appreciate the time you took to write this. I'm pleased to read you have enjoyed staying in one of our new superior suites and found our hotel to be welcoming. Our chefs and staff will be happy to hear that during your stay you enjoyed every aspect of food we have to offer here at the hotel. Thank you again for your kind words and we hope you and your wife had a lovely stay and a great birthday. We look forward to welcoming you back in the near future or at least next year for another birthday. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"PJ Pamper Party!! "

4
24/10/2016

It was the first time I had visited this hotel, there was 7 of us & we had the pamper package in one of the suites. It was an amazing stay & great views! The beds were one of the best I've slept in (Memory Foam!) & the service was good, despite having to call up reception to be reminded that we were expecting canopies, hot choc & champagne in the room that evening. There was fizzy water in the room supplied, however this was out of date from July 2016 which was disappointing to see. Only one toilet though which was situated upstairs in the corner so with 7 in the room did expect to see two, perhaps one downstairs & one upstairs. We enjoyed the disco ball in the room and had a great feel to it, we certainly made use of the dance floor in the middle of the room too! The Jacobean pub was fabulous for a meal and had a good set up for a full English breakfast to start off the day too! I would certainly be back again, the grounds are great to see & has a lot of character to the place, worth taking a photo or two!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your stay with us and I appreciate the time you took to write this. Thank you for your kind words and we're glad you and your party enjoyed themselves. We appreciate your honest review and are very sorry about the water, our pamper packages are still quite new to us so we are very grateful for any feedback. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards. Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"wedding"

5
20/10/2016

a beautiful day and the grounds were idyllic for a wedding plenty of space for children to run around such a romantic venue. we had a sit down meal and a buffet in the evening the only mistake we made was to not book to stay there the night as it was so lovely we didn't want to leave

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding and I appreciate the time you took to write this. Thank you for your kind words and we're glad you've made some great memories. We appreciate your honest review and are extremely happy your day went as planned We are sorry you didn't stay as I'm sure you would have enjoyed it even more. Thank you again and we look forward to welcoming you back on your 1st year anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards. Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great Value"

5
13/10/2016

I have been to this restaurant a number of times and is never fails to deliver .The food is excellent ,service top notch nothing is too much bother for the staff.The settings in which this Hotel stand is to die for, beautiful Yorkshire countryside.The gardens are so well kept .its a great venue for Weddings and parties.Would Strongly recommend a visit.We did not stay at the Hotel ,just had a meal.

"High standard never drops"

5
07/10/2016

Visited this great establishment again. The standard of food, service etc never fails to be anything but of a high level. Although the menu doesn't change there are always additional "specials" as well as specialist evenings. The cost of the meals is comparible to other restaurants - the seniors citizens two course meal being £9.95 including coffee/tea. I would recommend the Jacobean pub to anyone. There is also a "1610 steak house. rooms and banquet / wedding / party facilities

"Excellent meal"

4
02/10/2016

I have been many times to this hotel from the 1980's but also in the last ten years. The meals in the Jacobean bar are very good and especially the seniors menu which has a good choice and extras on the board. I have used this to help with Christmas and Birthday presents as a voucher for £20 will buy 2 two course meals including coffee and I am sure will be a welcome gift to receive. Keep up the good work!

"Great stay"

5
29/09/2016

Clean stylish great breakfast did not have dinner but the food looked top class, Our room was excellent very comfortable and stylish and value for money . The staff were all very helpful could not ask for more.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm please to see your stay was a very comfortable one and an enjoyable one too. All our staff take pride in their jobs and I'm happy to see they made you feel welcome, I will ensure your comments are passed on so they can continue to provide an excellent service. Thank you and I hope you will join us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"5*suites"

5
26/09/2016

Another wonderful stay at The Rogerthorpe Manor-&we stayed in suite 17 this time.The suites are just gorgeous & we will certainly be staying in a suite next time. As we always stay over when we go to the races,we won't be trying anywhere else. This hotel is a real gem. I really must mention the delicious food & very friendly staff. The grounds & flowers are lovely too.Looking forward to our next trip already!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Thank you for your lovely comments and praise, it's always nice to see when our hard work is being appreciated throughout the hotel and our gardens. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Gteat hotel, Amazing rooms!!"

5
22/09/2016

Stayed here on bussines and they gave me a room in the suites, the pictures speak for themselves. Fantastic hotel and rooms, food was very good also. I will definitely be returning when i am back up this part of the country.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Thank you for your wonderful comments, I'm so pleased to see you had a great stay and you enjoyed staying in one of our new superior suites. Thank you again and we hope you will join us again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Our wedding day - Best day ever!!"

5
21/09/2016

Wowsers!! What a wedding day. (3rd sept 2016) We loved every moment of it, Karen (and Nicola) took my ideas on board and made them completely real. The day was everything we envisaged and more. There was even another wedding in the other room which we were completely unaware of all evening. Its easy to see the staff do this on a regular basis everything went without a hitch and to plan (if i didn't we were unaware). The staff couldn't do enough, and despite one of our guests being rude at one point he was removed from the situation with such ease that other guests including myself was unaware (there is always one!!). The room looked gorgeous, and was turned around quickly from a ceremony room to wedding breakfast with ease. I cant big you guys up enough, we had an amazing day and i married the man i completely adore and get to spend the rest of my life with. The guests commented on our singer (katrina), the staff and venue of the Rogerthorpe Manor and the food (which was delicious). All in all from the planning stages to the day its self nothing was too much trouble, we thankyou so so so much for making our day so special. We HIGHLY recommend you guys.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your Wedding Day and I appreciate the time you took to write it. Your review was a pleasure to read and I'm more than happy to see your Wedding Day was a very successful one and an enjoyable one too. We always appreciate honest reviews and are extremely happy your wedding day went as planned and are delighted to read that you enjoyed all aspects of your day and that we were able to provide you with great food, great service and some great memories. Thank you again and I hope to see you back at the Hotel for your 1st Wedding Anniversary.. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN Rogerthorpe Manor Hotel

"Eating at the Jacobean restaurant"

4
13/09/2016

visited the restaurant on our wedding anniversary 2nd Sept 2016 The meal was very good - starter of mussels was first class - main meal very good but you have to pay extra for veg. Sweet also very good Service first class - The waiters were very attentative.

"Would try again"

3
13/09/2016

We went there as a group of 10. Quite a busy lunchtime. Food preordered so we didn't have to wait too long for service. I was really happy with my meal but husband ordered fish and chips and found batter spongey. Also one person had cold steak pie delivered to him. Only other complaint was that we only had 2 servings of veg for the group which seemed a bit sparse. I would definitely give this place another try as part of a smaller group.

"Suites...stunning!"

5
12/09/2016

My boyfriend and I stopped here for one night 27/08/2016 in the superior suites (suite number 17). Suite 17 has an upstairs and a downstairs. It's absolutely beautiful we loved it!!!! Bed was ridiculously comfy...TV came with all channels and there was also a TV in the bath too. We loved the decor! Really clean. Perfect for a cosy night away with parking spaces reserved for superior guests only! We had tea in the Jacobean restaurant which was delicious. (Steak Mexicana & Fish and Chips). I would recommend booking your evening table especially if staying on a Saturday night as the pub/restaurant got full pretty quickly. Breakfast was served the next morning buffet style which was also in the Jacobean restaurant. This was also delicious. Wide variety provided - full English, cereals, toast, yoghurts and fruit service with a choice of fruit juice and water. There was also a hot drinks machine too. We were able to check in at 3pm and check out time is 10:30am which we felt was a little early but non the less, we will definitely be coming back to stay in the suites :-)

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Thank you for your amazing comments, I'm so pleased to see you enjoyed our food and enjoyed staying in our new superior suites. Thank you and we hope you will join us again soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Quiet room, off the main road"

4
08/09/2016

I've been travelling to this area for nearly 40 years and only discovered this hotel because our corporate booking machine told me the usual hotel in Pontefract was full. And what a nice surprise. Large room, fluffy towels, spotless bathroom, lovely breakfast, peaceful night. What more do you need? Definitely be back.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am pleased you had a great unexpected stay and have had an enjoyable time here at The Manor. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Stayed for wedding receptin"

3
06/09/2016

We stayed at Rogerthorpe Manor for a wedding reception, the room we stayed in had a smell of drains to it that grew stronger when we had a shower. We reported this to a member of staff on the corridor who came into the room and said she would report it to the manager, nothing was done and we mentioned it to reception the next morning. We were only stayiing one night and wouldnt be in the room only to sleep so I told her it was fine for a night but if I was staying longer I would have wanted to be moved. The staff who help organise the room and the reception were very helpful as were the staff in the Jacobean restaurant all be it some of the guests who were eating there were not, they were very rude to the fact that children were in the restaurant. The check out time was to early I thought 10.30am, breakfast is served from 7.30 to 10.30 which doesnt give you time to have a late relaxing breakfast as you need to pack and clear your room. The gardens were lovely and well kept. Dont think I would stay here again

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am sorry to read that you had an unpleasant smell in your room; I have passed these comments on to our maintenance team to investigate further. Our Pub is advertised as family friendly so I apologise if other guests seem rude about this, however we hope this did not cause you too much distress and you enjoyed your meal. Sorry to hear that you felt check-out was a little early however our check-out time is in line with other hotels in the area and as we have a small housekeeping team who have to service our bedrooms to Best Western standards we need to allow them plenty of time to do so and also to service any early check-ins. We do offer a late check-out service and this costs a small fee of £14.99 and you can have a leisurely check-out of 12noon. We hope you will come back to visit us soon so that we can provide you with a 5 star experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Fabulous new suites,immaculate gardens"

5
04/09/2016

Stayed in the coach house suite 15 when attending a golden wedding celebration. Quiet, very spacious and luxurious. Staff were very attentive and friendly. Food quality and portions excellent. Glad we chose a suite away from main hotel as there were two wedding parties there on one of the two days and we gathered that noise might have been an issue in the main hotel. Hotel gardens a credit to owners -immaculate.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Thank you for your lovely comments and praise, it's always nice to see when our hard work is being appreciated throughout the hotel, our new suites and our gardens. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding reception "

5
28/08/2016

Our wedding reception at Rogerthorpe manor (Cawthorne suite) was a wonderful day. The staff on the day, from reception to bar, the wait staff as well as the MC were excellent and couldn't do enough for us. The wedding coordinators Karen & Nicola were a credit to the venue from our first meeting to book to the wonderful welcome we received on the day & support they provided through our wedding breakfast. The grounds of the hotel are fantastic and we were lucky enough to have some brilliant weather! The food at both the wedding breakfast and on the evening buffet was excellent - really tasty & was enjoyed by all our guests. The room decoration was also excellent, from the items provided in our package by Rogerthorpe Manor to the decorations taken by myself and kindly put out by the staff. The evening DJ was fantastic and followed our requests to the letter ensuring the music played was what we wanted and also taking requests from guests on the night. Overall, we would highly refommend this venue for an excellent wedding reception venue and hope to attend weddings here in the future.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding and I appreciate the time you took to write this. Thank you for your kind words and we're glad you've made some great memories. We appreciate your honest review and are extremely happy your day went as planned and the staff did all they could on the day to make is extra special. We're delighted to hear you enjoyed all aspects of your day and that we were able to provide you with great food, great service and great weather. Thank you again and we look forward to welcoming you back on your 1st year anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Attending a wedding reception"

4
26/08/2016

Nice friendly welcome on arrival. Good comfortable accommodation in a well decorated bedroom. Lovely gardens and surrounding area. Hotel has a delightful old world charm. Food in the Jacobean Pub very good but service a little on the slow side. Reception setting very good with efficient staff, food, while good, was not up to standard expected (lamb shank could not be cut with supplied knives).

"Wedding Day"

3
26/08/2016

We recently got married at Rogerthorpe Manor Hotel, and had a lovely day. The run up to our wedding and all our queries we had were dealt with professionally buy Karen Hunter and Nicola Farnham, they were extremely helpful. On the day of our wedding the room for the ceremony looked beautiful and everything was just perfect. The gardens are amazing, this was a big part of why we chose Rogerthorpe as our wedding venue. Also the food was fantastic, portion sizes were very good and it taste delicious. Our Master of Ceremonies, Janet, was very helpful and friendly too. Our reception room, The Lawrence Suite, was transformed for the evening reception and it looked great. Everyone had a brilliant day and we have lovely memories to treasure. One of the bar staff called Rebecca was very understanding and forgiving about an awkward guest, she was lovely. There were a few occasions I was spoken to by staff on the reception desk, and their attitude was terrible. I also had some guests inform me they had been told off for asking to get flowers from my room that had been left up there. There was another wedding on the same day as ours and I understand that the bride and groom from each wedding party should not cross paths, but we were unable to leave our room all night. I think the timings of the two weddings were all wrong, once our wedding breakfast and speeches were over we could not go anywhere else in the hotel as the other wedding was ongoing. It seemed they had the run of the whole hotel and could wander wherever, but this was not the case for us. That evening, some guests were also told they should not walk through the conservatory to our reception room and were unsure of another way to go. We were also very disappointed with our bridal suite, when you see brochures or pictures online, you expect the huge room with the large seating area. But when we saw our room it was very small and dark, nothing in comparison to the other bridal suite. It just seems to me that having an early wedding in The Lawrence Suite, which was not cheap, should receive the same service as The Cawthorne wedding. Also, one more thing that really got to me... We were told we had until 11am the following morning to remove our wedding items from the reception room. When we got downstairs we were then informed we only had until 10am as there was another wedding on. Our items were just thrown onto a table in the corner of the room and the remainder of our wedding cake was all squashed. It felt as if we were no longer important guests as our day was done with. Don't get me wrong, our day was beautiful, but there were things that did not go as expected too. I would not recommend holding a wedding there unless you are the only wedding that day or you book The Cawthorne Suite, as they just seemed to have the best of everything.

"Another great event"

5
25/08/2016

Fantastic hotel with large beautiful manicured grounds and excellent function rooms. The staff in the function round and bar and waitress staff are first rate. The guest bedroonscare spacious and well decorated. It is always a pleasure to come here.

"Wedding Day"

5
22/08/2016

Me and my husband got married here on Saturday! Everything was absolutely perfect! The team were well organised, everything ran smoothly, the food was to die for, the grounds looked beautiful, the staff were all very friendly, I could go on and on. I was soooo happy with everything. I highly recommend Rogerthorpe Manor and look forward to staying there for our first anniversary!

"My sons wedding"

5
22/08/2016

We celebrated my son and daughter in laws wedding on Saturday. The venue and gardens were stunning, the meal was excellent, served by efficient waiting staff. All members of the hotel including reception and bar staff were friendly and helpful. The rooms were luxurious, clean and very comfortable and the whole day was perfect. Well done.

"An amazing place to stay"

5
22/08/2016

We stopped for just one night as we attended a wedding function - the rooms were clean, tidy with wonderful views over the gardens. The staff were all very friendly and helpful, which is essential as the complex is like a maze and navigating yourself around can be tricky. The food was amazing, especially the breakfast - well done chef.

"Anniversary "

5
21/08/2016

My partner booked a one night stay here for us for our anniversary. On arrival we were offered an upgrade to one of their suites for an extra £25 which my partner accepted. When we opened the door to our suite we literally both gasped as it was so outstanding. The decor, space, quality and attention to detail was second to none. The bathroom was amazing with aquavision!! We had booked to eat in the restaurant and the food was exceptional. The staff we really attentive. The breakfast next morning was one of the best we have had, with such good choice. Particularly enjoyed the fruit kebabs. All in all it was an experience we will not forget and would love to return again.

"Wedding guest"

4
21/08/2016

Beautiful building, our room was comfy, clean and compact, the check-in was slightly marred by less than helpful receptionist! The food, a hog roast with other dishes, plus vegetarian option was fabulous. Overall enjoyed the experience.

"Wedding Reception "

5
12/08/2016

My husband and I booked for a one night stay in one of the suites after my nephews wedding . The suite was luxurious and very roomy .The staff were very helpful and curtious and would recommend this beautiful place to anyone .

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am happy to read that you had a lovely stay with us, thank you for your praise; we do try our best to ensure our guests are happy and from your comments I can tell we have succeeded on your visit. We are glad you enjoyed staying is one of our suites and we look forward to welcoming you back again. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Stunning Wedding Venue"

5
12/08/2016

We had our wedding at Rogerthorpe Manor yesterday, first of all the garden and grounds are magnificent and make a beautiful setting for wedding pictures. The manor its self is charming and full of character, our guests all said how lovely it was. Then the wedding ceremony, wedding breakfast and wedding reception all ran so smoothly Karen and her team made it look effortless like a well oiled machine. I can not complement Karen and her team enough. All I can say is thank you for making our lovely memories we will cherish them forever and Rogerthorpe Manor will always stay in our hearts.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent wedding and I appreciate the time you took to write it. I am pleased to hear you had a fantastic wedding day, Karen and the rest of the team will be very happy to read your lovely comments as will our Gardener. We are thrilled to bits when our Bride and Grooms have such an amazing experience; it makes our jobs all the much worth while. Thank you again and I hope you will join us next year for your first wedding anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lovely and quiet "

4
11/08/2016

Arrived late and received a lovely welcome, I was then informed it was prom night for the local school. The event was so well managed I didn't hear a thing. The room was lovely and spacious with everything a tired traveler could want. While not large the grounds are pretty and the views do allow you to forget the cares of the day. Breakfast was also of a high standard and I would happily stay Here again

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write this. Thank you for your kind words and I'm happy to hear you've enjoyed your visit. I'm delighted to read about all the aspects of your visit and that we were able to provide you with a lovely and quiet stay despite the prom taking place. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding 29th July"

5
09/08/2016

We got married here on the 29th July 2016, I have to say that the day far exceeded my expectations, staff were impecable, in particular Karen our wedding coordinator who had a particularly picky customer in me, her and the team ensured that every piece of the day was exactly how I wanted it. The food on the day again exceeded expectations, the pork was perfection, hot and moist which is no mean feat en mass, all of our guests commented on how good the food was. Every bit of the day was seamless, well organised and you can tell the staff are happy in their roles, reflected in the impecable service. The rooms are of a high standard, and the new suites are blooming gorgeous!. All in all it was a great day, and we will be back to enjoy the facilities again soon.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your Wedding Day and I appreciate the time you took to write it. Your review was a pleasure to read and I'm more than happy to see your Wedding Day was a very successful one and an enjoyable one too not just for you and your new husband but for all of your guests as well. From all the staff that helped make your wedding the great day it was we thank you for your kind words and praise. Thank you again and I hope to see you back at the Hotel for your 1st Wedding Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Faultless"

5
08/08/2016

Went to a friend's wedding on 6th August 2016 and found this venue to be absolutely fantastic, the buildings and surroundings were out of this world and all the staff were fab, the food was very good in the day and even the buffet at night was very good, definatley recommend it.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding the wedding you attended and I appreciate the time you took to write this. I loved reading your review as it shows all our hard work and commitment to the hotel and our customers is being acknowledged and recognised. We strive to meet the highest standards possible on all of our events and functions and this time, as I can see, it was met and exceeded on your stay. Thank you again and I hope we see you in the near future to provide you with another great experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Got married here"

5
08/08/2016

Hi, we got married here on the 4th August, it was the best day of our life's, I'm not from Yorkshire n my family and friends r messaging me the food was the best they had at a wedding & the venue was so clean n lovely. The staff just couldn't do enough for u from the 1st day we walked in to view it from the day we left as a married couple. On the wedding day all day we had a manager to help us through the day. Our wedding cordantior,s Karen & Nicola well where do I start! They both are absoutley amazing nothing is ever any trouble for them, I know it's they job but it's more of a job to them both. We had a lot more dealings in Nicola, she was absoutley amazing, we found a friend in her. She couldn't do enough for us ever time we meet she would go to that extra mile to make sure it be perfect for us. On the day it was perfect for us. I know you want your wedding day to be perfect cause you worked so hard finically and planning it cause it's probably the biggest day of your life's. And all day to them that worked at rogerthorpe manor it was. Would truly recommend them. We looked everywhere but words can't explain how much rogerthorpe manor made our day perfect for us! Defo suggest to go and have a look, you won't be disappointed!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding and I appreciate the time you took to write this. Thank you for your kind words and we're glad you've made some great memories. We appreciate your honest review and are extremely happy your day went as planned We're delighted to hear you enjoyed all aspects of your day and our wedding coordinators were there every step of the way to help and offer advice. Thank you again and we look forward to welcoming you back on your 1st Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards. Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Beautiful"

5
01/08/2016

Stayed here at weekend for a getaway. Was stunning. Faultless. Loved everything, you just visit! Quiet, beautiful, clean, well thought through Amazing stay Highly recommend the suites , even parking for these reserved Brilliant location and venue

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to see your stay was a very comfortable one and our new superior suites are being met with approval. Thank you and I hope you will join us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Very nice fresh pub food & excellent Sunday lunch carvery"

5
28/07/2016

Probably the best Sunday carvery we go to, we will go back again . We live 20 miles away from the venue, but well worth the trip !!! The setting is lovely, value for money is excellent & the staff are very helpful. Definitely a must, we will try it in the evening & put a report on for the weekday evening experience.

"Wedding Day"

5
25/07/2016

Thoroughly enjoyed our wedding day from start to finish. All the staff at Rogerthorpe Manor were so helpful and guided us through our special day. It was absolute perfection from start to end. Wish I could re-live that day all over again. The best day of my life. Would definitely recommend Rogerthorpe Manor, Best Western to others

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Wedding and I appreciate the time you took to write it. Thank you for your great comments, I'm so pleased to see your Wedding Day was everything you wanted. We are always very happy to see when all our hard work and commitment to our customers is being acknowledged and recognised. We always strive to meet the highest standards possible on all of our events and functions and this time, as I can see, it was met and exceeded on your wedding day. I will ensure all the staff who were involved on your day are made aware of your comments so they can continue to provide the excellent service you and your guests have received, Thank you again and I hope you will join us next year for your 1st Wedding Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding."

4
24/07/2016

Good hotel, staff and food. Setting very nice, ideal for a wedding. My main complaint is that having been told that due to a wedding there would be some noise I was not prepared for the torture of the floor nearly bouncing to the bass beat from the disco. Having booked this hotel some time in advance and being in my seventies I thought I may have been put in a room that was not to near to this constant beat, in fact the brides Father on the night of our wedding asked for the sound to be reduced. Although this may sound like sour grapes, some of the guest, I was told where given rooms away from the noise as no other rooms where available in priority to those who had booked many months in advance. This said just ensure if you wish to book this very nice hotel, you are given a room as far away from the function area as possible and are not penalised for booking in advance and loosing out to people who come after you, would stay again subject to best available room away from noise.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm sorry to hear your stay was disrupted by the Wedding noise. Unfortunately we can not guarantee any rooms are completely quiet due to the acoustics of the building and the only thing we can do is advise guests of the noise when booking with the hotel. I am sorry that this caused you such upset, we do always try to allocate bedrooms as appropriately as possible; but this isn't always possible due to the requirements of each guest. I'm happy to read that you enjoyed all the other aspects of your stay and we hope the wedding was just as great. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Fab wedding venue but pricey rooms"

4
20/07/2016

Stayed here for two nights for a family wedding. The wedding was arranged perfectly, with input from the bride and groom. There was very little of the hanging around often found at weddings and it was absolutely seamless throughout. 5* for the wedding. I thought the rooms were rather small for the price paid although the buildings, location, gardens and the members of staff we met were lovely. The shower was particularly cramped and I'm not that large so I imagine it could be quite difficult for some people. Breakfast on the first morning was a la carte and quite exceptional, especially the eggs Florentine and the selection was extensive both days with lovely fruit and decent gluten free toast. On the second morning there was a buffet instead - still nice but not as good and for the same rate. I wasn't as impressed with the main meals as other reviewers. I would give the hotel 5* if the rates were lower -I think £20 per night less would be more realistic when compared to many other places I have stayed in but if you're attending a wedding there, options are limited. Having said that it was a brilliant family occasion in beautiful surroundings.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm very happy to hear you've had a positive experience during your visit and you've enjoyed your time with us and the serviced provided. We will be using your feedback to ensure we give our guests a superior experience going forward. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Impressive "

4
15/07/2016

Located not too far from the A1 in beautiful tranquil countryside this former Manor House has a positive impact. My room -25 - accessed via a short chicane of corridors and stairs was comfortable, spotlessly clean with bespoke fitted furniture and an open countryside view, which, if you're up early enough, gives a great view of the sunrise. Residents can eat in the hotel lounge bar (recommend the lamb kleftiko minus the tomatoes) which is possibly the better option than having to walk outside, albeit, no great distance to the hotel Jacobean Pub (where an excellent breakfast is also served - recommend eggs florentine). As it's a fairly big site, pity a small gym wasn't available and with all that land around a great opportunity for a golf course......we can all dream....

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your comments are lovely to read and I am pleased you had a great stay, we would love to build a gym or golf course for our guests but unfortunately the lands beyond our boundaries are not up for grabs...we can dream too! Thank you again and we would love to have you come back for another great stay in the future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Afternoon Tea"

4
09/07/2016

Went here for afternoon tea. We were served by Mohamed who was so helpful, nothing was too much trouble and he really did look after us. The tea comprised of homemade sandwiches, more than we've had elsewhere, followed by no less than five cakes each and a lovely fruit triffle. Only complaint, the scones were not big enough to use up all the clotted cream and jam. Endless pots of tea, and several different blends to choose from. During our tea, we were never rushed, and managed to clear the tiered cake stand. Was a great afternoon in a superb room lined in oak panelling, we were lucky to have table by window overlooking the gardens. Don't think the fireplace was operational and would take a real log fire, but would be a great centre piece for afternoon tea on a autumn afternoon. Only downside.. the cups and plates were not bone china and the centre table cloth was black. Bearing in mind this is a new venture for Rogerthorpe Manor they've really got it right and priced accordingly. A great afternoon. Thanks

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am very pleased to see you enjoyed your afternoon with us and took advantage of our very popular afternoon tea, I'm happy to hear that Mo was very welcoming and went out of his way to ensure you had a great visit. I will be sure to pass on your praise and we will be using your feedback to ensure we continue to meet the high expectations we would expect. Thank you again and I hope you will join us in the near future for another great experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"superb wedding venue"

4
28/06/2016

we just had our wedding. the staff were all friendly and helpful. it was a superb location and a nice environment. my guest were amazed at the service they received. we all felt comfortable and will definitely recommend this hotel to friends and family

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Wedding and I appreciate the time you took to write it. Thank you for your great comments, I'm so pleased to see your Wedding Day was everything you wanted. I will ensure all the staff who were involved on your superb day are made aware of your comments so they can continue to provide the excellent service you and your guests have received. Thank you again and I hope you will join us next year for your 1st Wedding Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great wedding venue & stay"

4
23/06/2016

Stayed 2 nights in suite 15 (coach house) which is a suite situated at the side of the hotel , free standing ( no noise from other guests , except being woken early Monday morning by the bin men ) and has its own reserved parking space. There is a patio area you can use also . The bedrooms in the suites are huge and ours had a king size bed , which is extremely comfortable , large dressing table but only had a small shaving style mirror which was useless for drying and styling hair in front of etc , big flat screen TV, mood lighting , ipod docking station , tea making facilities with large selection of tea and coffee . There is a dressing area with wardrobe and safe ( though this was broken , reported twice and nothing done about it ) . Dressing gowns , slippers and toiletries provided. Bathroom is large with a big walk in shower , bath complete with its own tv ! The staff are very friendly on reception and in the Jacobean pub dining room . We had an evening meal there and breakfast . Both meals delicious, however I had to ask for more food to be brought out at breakfast as some items had run out . There was no staff about so had to go into the kitchen to let them know . This is a lovely hotel and well worth a stay , we were attending a wedding reception in the hotel which was amazing . Room had the wow factor and very well run and fantastic meal . Drinks extremely expensive at the bar though . Was a lovely treat to stay at this hotel and thoroughly enjoyed it .

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write this. Thank you for your kind words and we're glad you've enjoyed your stay with us and had an amazing day at the wedding. We appreciate your honest review and will be using your feedback to ensure we continue to provide guest with great service and an enjoyable experience. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Sunday carvery"

5
23/06/2016

Excellent!!!! Not a lot more can be said. It's lovely food at a good price. Staff are pleasant and friendly. Surroundings are superb. I like the fact that there are never lots of children in. Please do not ever build a kiddies play area. The food is cooked just right, cauliflower cheese is really good, parsnips are excellent. I don't like going anywhere else for Sunday carvery. This is always my first choice.

"Superb country hotel"

5
22/06/2016

Well located not that far from main roads but far enough to have a real country estate feel. Great welcome from reception and friendly team throughout the hotel. Rooms vary from relatively small to brilliant suites. Well worth a visit, we were here for business but will return for a weekend break.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm please to see your stay was a very comfortable one and all of our bedrooms are being met with approval. All our staff take pride in their jobs and I will ensure your comments are passed on so we can continue to provide an excellent service. Thank you and I hope you will join us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great venue"

5
22/06/2016

Just had a family wedding at this hotel , and with out a doubt it was first class from start to finish . Me and the groom and three best men stopped the night before in a suit that had 4 double beds , lounge and the toilet and showers were on a mezzanine floor above ( amazing space ) . The staff were brilliant , very helpful and nothing was to much trouble . The day of the wedding continued in the same pattern , the staff brilliant the venue and the food lovely . A lot of the wedding guests stop the night and the hotel rooms were again great , well equipped and the breakfast is varied and plentiful . To some up Great Hotel , Great Venue well worth a stay

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding the wedding you attended and I appreciate the time you took to write this. I loved reading your review as it shows all our hard work and commitment to our staff and our customers is being acknowledged and recognised. We strive to meet the highest standards possible on all of our events and functions and this time, as I can see, it was met and exceeded on your stay. Thank you again and I hope we see you in the near future to provide you with another great experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Fantastic"

5
20/06/2016

Went to Rogerthorpe Manor to a work roadshow, to say that the food was brilliant would be a massive understatement. The staff, food and drink were superb and I can't fault anything about the venue. I would love to go back again, great venue.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I'm always happy to read when a guest has had a great visit, be it for business or leisure. I'm glad you enjoyed all aspects of your visit and found our staff and other amenities to be superb. Thank you again and we hope you will join us soon for another visit or even an overnight stay. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Rogerthorpe Manor Hotel, excellent but expensive"

5
13/06/2016

Paid extra for the executive double room, you may say it was expensive for a 3 star hotel but......wow, what a room! Split level bedroom, massive TV, walk in wardrobe, walk in shower big enough for 6, fabulous so combined with an excellent meal, as a treat this hotel & surroundings rank as one of the best I have ever stayed in. Highly recommended

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. We are greatly appreciative of your comments and that you've enjoyed your upgrade to one of our bridal suites. It's great to see when guests enjoy every aspect of their stays with us and leave us such glowing reviews. Thank you again and we look forward to welcoming you back soon for another fantastic stay. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Exceptional food"

1
09/06/2016

My husband and I visited this evening and the food was exceptional. The menu has plenty of variety for everyone. The meat on the mixed grill was cooked to perfection. Staff are very helpful and friendly and they also have different theme nights throughout the month which looked really good value for money. I've also been to Sunday carvery which is the best in the area with a constant supply of fresh food. Lovely location, I highly recommend.

"Rogerthorpe - Great staff and amazing food"

5
09/06/2016

I have stayed in this hotel a few times now. This is honestly the best hotel experience I have had in many years. Rogerthorpe has warm and welcoming staff, and the food is some of the best food I've ever had in a hotel. The rooms all have similar decor, but I've yet to stay in the same layout room yet. (some are very quirky and the Manor is very old) I will be back many times.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm always very happy to read when a regular guest has had a great stay, I'm glad you are enjoying your visits and we hope you will continue to enjoy your stays with us. Thank you again and we look forward to welcoming you back soon for another fantastic stay. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Attentive service and excellent food"

5
04/06/2016

Have been to the Jacobean Pub at the hotel for the past two Saturday evenings with eight other friends. Had to book but it was well worth the time and effort on both occasions. The service e from all staff was second to none, the food was excellent and very tasty, we had a variety of different meals and all of them were excellent. Not often I say that as we are a very discerning crowd who enjoy our food, eat like horses and enjoy each others company at different venues every weekend. So to say we went to this eatery two weeks in succession shows it was a good experience and well worth repeating. We will be trying somewhere different this weekend but we will be back at Rogerthorpe again in the near future.

"Cream tea"

5
28/05/2016

Fantastic tea at Rogerthorpe Manor today......lovely service by the young man is service and manor was very professional was top notch with his customer service skills... just asked and he provided and the cream tea was Devine will definitely be visiting again soon....book in advance you will need to pay when booking.......

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am very pleased to see you enjoyed your meal with us and took advantage of our very popular afternoon tea, I'm happy to hear that our staff was very welcoming and accommodating, I will be sure to pass on your praise. Thank you again and I hope you will join us in the near future for another great experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Birthday meal"

5
21/05/2016

Visited 1610 restaurant as a party of nine to celebrate family birthdays ,the set menu which is a starter and main for £18 was excellent the portions were plentiful the food hot and good quality . Had to ask for a bread basket and side plates they were quickly brought to the table we weren't rushed by the staff who were very attentive . Afterwards we went into the pub side of the hotel here the staff were very friendly it's a lovely place to have a great evening well done and thank you

"*****"

5
21/05/2016

I am so pleased my colleague recommended this hotel to me. Whenever I am down this way I will try to stay here. I would be willing to travel to and from here as a base. The five***** tells you all you need to know .PERFECTION. Thank you everyone total team work.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your comments are lovely to read and I am pleased you had a great stay. Please thank you colleague on our behalf also, we would love to have you come back for another great stay. Thank you again and I hope you will join us in the very near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great Place to stay"

4
19/05/2016

Stayed here for one night on business, beautiful grounds as you arrive with a number of follies and arches around, see why it would be popular for weddings with the photo opportunities. Standard Room was functional clean and had all the necessary amenities, reception staff were helpful and polite. The Jacobean pub on site is welcoming, airy and the food was excellent and good value, I had the Lamb Kleftiko which I would highly recommend. Only slight disappointment - no real ale.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am glad to see you enjoyed your stay with us and we hope you will come back for a leisure break to enjoy the gardens and maybe take some lovely photos yourself. Our Greek dishes are very popular in the Jacobean and I will ensure the chef is aware of your praise. Thank you again and we hope you will join us soon for another stay in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Disappointed"

3
19/05/2016

We went for Sunday lunch a couple of weeks ago.We all had the carvery and was very disappointed,the meat was good but the rest of it was well below par.The veg was not very hot ,tasteless and did not look good.One of us wanted a cheese board for dessert ,but they had no cheese,[baring in mind this is also a hotel].I wanted a Latte and was told the machine was out of order.Would not go again.It is situated in beautiful ground and beautiful veiws. But it ends there

"Birhtday treat"

4
18/05/2016

The visit was for my husband's 71st birthday and I booked expecting a restaurant but its another hotel where the restaurant doesn't open during the week. Disappointed but the food served in the Jacobean Bar made up for it. The food was very well cooked and well presented - the best roast potatoes I have ever had. Crispy on the outside and soft and fluffy on the inside. My husband had belly pork and told me that there was stuffing which hadn't been mentioned on the menu so I was pleased with my choice of Haddock Mornay with a very subtle cheese sauce. We chose the Senior 2 course menu knowing we don't have the appetite of our younger days but there was plenty. My husband had the Leek and Potato soup which he really enjoyed but I followed my main with profiteroles which finished the meal perfectly. My husband drank a couple of the beers whilst I had a couple of glasses of Pinot Grigio. We moved out of the Bar and into the residents bar as there was a quiz and had another couple of drinks. This is where they lost the fifth rating. The room itself was very nice but it is a long time since we were in a hotel where the double room was actually a double (although I booked a twin room online) The bed wasn't very comfortable and although they offered a pillow menu by the time we realised what the pillows were like we felt it was too late to be phoning reception for alternatives There were 2 very soft pillows and 2 very firm - neither option was suitable for us so we didn't sleep very well. There is very little road noise or noise from other guests even though we were based at the top of the stairs. Would like to thank Claire and Mohammed for the excellent service they provided in the Jacobean Bar and the chef who made the roast potatoes. We checked out at 7.00am(eventually) as the staff struggled to access the correct programme on the computer - not very professional. We may go back for the food but probably not to stay

"Wedding"

5
17/05/2016

This is an excellent location, that's my first point, the staff were also on top form and could not do enough for us. Fab hotel, great food, ok the drinks are a little on the expensive side but that's par for the course these days for a top notch hotel. We stayed in Suite 16, just fantastic as are the other Suites[A MUST if you are stopping over] We could not find fault, they even have their own inn attached to hotel, what's not to like about that!!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. We are very happy to see our guests are enjoying the new Superior Suites and we hope this continues. Thank you for your lovely comments about the hotel and staff and we hope to continue delivering great experiences and creating great memories'. Thank you again and we hope you will join us soon for another fantastic stay. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Best ever Western "

5
13/05/2016

I can't believe people gave anything less than 5 stars. Turned up work weary to be greeted by lovely Doreen. Was given an upgrade, the Bridal suite I believe. Fantastic place, great food, and beautiful setting. Will be looking for this place again when I am in the area. Thanks to everyone, you were so welcoming and helpful. Well deserved 5.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I must agree with your comments and wish all our guests would have the same mind set as yourself. I am very pleased to hear that Doreen was so welcoming and you enjoyed every aspect of your stay. Thank you again and we hope you will join us soon for another fantastic stay. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Family "

4
26/04/2016

Had 2 nights stay. Found hotel very nice indeed.Staff all excellent.Rooms spotless and evening meals were excellent too. Had carvery first night Sunday. Was very busy but they got us a table for all of us within 15 mins.Sat in the nice conservatory till called.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm always very happy to read when a guest has had a great stay, I'm glad you enjoyed all aspects of your visit and enjoyed your stay with us. Thank you again and we hope you will join us soon for another fantastic stay. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding!"

4
20/04/2016

We visited as wedding guests and we were impressed by the friendly welcome given by all the staff. The grounds and the rooms allocated were all very well presented and the whole occasion flowed well. The food served was delicious, hot and well presented, only let down by a poor quality perry served for the toast. Cheap Babycham type drink did not sit well with the image presented by the hotel, cava would have been perfect! The wedding party were all well looked after and the communal areas of the hotel all looked smart and welcoming.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. Thank you for your praise of the hotel grounds and food, I am sorry you did not approve of the Bride and Grooms choice of drink and I am sure they choose one that was to their taste and hoped all their guests would enjoy it as much as the wedding day itself. I will pass on your comments to our staff to ensure they continue to provide guests with a friendly and welcoming manner. Thank you again and we hope you will join in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"5 STAR HOTEL - THE SUITES @ THE MANOR"

5
15/04/2016

Rogerthorpe was a great venue to get married in 2001 and we thought it would be great to revisit to celebrate our 15th wedding anniversary. We were advised to book the new superior suites that were now available, so we follow that advice. Leading busy lives we did not get the chance to check out the new suites and as a result we were totally amazed when we arrived and saw the suite. We had been looking for a good venue for our friends visiting from Australia to celebrate New Years Eve and now we have found it we have promptly booked it. Well done Rogerthorpe - You should be proud!!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Thank you for your amazing comments, I'm so pleased to see you had a great stay and you enjoyed staying in our new superior suites for your anniversary. Thank you again and we hope you will join us again for your next wedding anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Our wedding- Brilliant"

5
11/04/2016

Where do I begin with this place? Great staff, great food and extremely accommodating. The grounds are brilliant, everyone that attended our wedding thoroughly enjoyed it. We had both our ceremony and evening do here. Nothing was too much trouble for the staff (I know we had paid a lot of money) but still they went bone and beyond. We had numerous rooms booked out and breakfast the next day was also good quality.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Wedding and I appreciate the time you took to write it. I'm so pleased to see your Wedding Day was such a great success and you and your guests had a great day. I will ensure all the staff involved are made aware of your great comments so they can continue to provide excellent service. Thank you again and I hope you will join us next year for your 1st Wedding Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Over priced and average."

2
10/04/2016

Exceptionally over priced, poor customer service, inflexible, out to 'upswell' on everything, below average decor and low grade food. I was charged £125 for one for the 'privilege' of staying at this hotel for 1 night I would suggest a maximum rate of £60 for 2 people, is more in line with the grade of the hotel and what they offer. Whilst I use the services of tripadviser regularly, I am not in the habit of writing reviews, however after my recent, below average, over priced experience of Rogerthorpe Manor I felt the need to share my experience as it is wrong that hotels should be allowed to take advantage of their customers by charging exorbitant rates whilst offering a such poor quality experience. Firstly I chose to book through booking.com as to book through the hotel would require payment in full and up front, no matter how far in advance you book. In my 12 years of travelling the world I have only ever once had to pay for a hotel room upfront -my first experience of this turned out to be an exceptionally poor hostel in my early days of travel. For me any company which charges their customers for services upfront suggests a lack of confidence in the customer experience they are planning to provide, and is certainly not in character for the type of hotel Rogerthorpe promote themselves as, retrospectively I should have taken heed and booked elsewhere. Secondly, check in is at 3:30pm. As I was attending a wedding in the area, I rang the hotel to enquire as to whether or not the room would be available earlier for me to get ready in. Again, something I have often asked of a hotel in the past and all other hotels have offered the room early should it be available. There was no mention of this when I rang, only that if I wanted to check in early I would need to pay an additional charge. Given I was already paying £125 for one night, single occupancy, I was not prepared to pay additional cost, and ended up getting ready at the hotel where the wedding was - The Wentbridge, and where I very sadly was unable to get a room, due to full occupancy. For the same same price I would highly recommend staying here should you have a choice, customer service, food and rooms far surpassed Rogerthorpe. Thirdly, the room I stayed in was of very average decor, the bed small, ok for 1 but would be very tight for 2, had a minimal view, and the view there was, was blocked by film on the window and the lighting was atrocious. Whilst appreciating the hotel have consciously gone down the sustainable and cost saving route by installing LED lighting, it is all flourescent in tone and creates a 'cheap' and harsh effect throughout, is horrendously bright and does not allow you to dim or tone down the lighting in the bedroom or bathroom. Opting for warm LED fittings, it won't improve the decor, but it will help with the ambience And light levels. Arriving back late from my evening out, I was looking forward to a lie in, unfortunately I was awoken by what sounded like drilling at 7am on a Sunday morning. When I mentioned this to the staff, they looked at me blankly and said well there are no workers on site, thenoise must have been another guest. Staff were unapologetic or willing to take any responsibility for me being awoken by noise on site, again not the response I was expecting from the type of hotel Rogerthrope are parading to be. As I was at the back of the hotel, had I still been asleep at 9am i certainly wouldn't be any more as the bottles from the previous night get disposed of from 9am making an almighty racket! Again unthoughtful and ill considered. There are no mobile phone chargers on site should you need to borrow one, not even one you could plug your phone into at reception. Apparently they 'can't trust their customers with spare chargers.' Finally Apparently booking on a third party website means Breakfast is not included, even though booking direct it is. As I had especially not gone direct because I didn't agree with their upfront payment policy, I don't feel I should be penalised. Again apparently this is something I should have known and apparently 'no fault of the hotel' although I would expect the hotel to monitor what their third party suppliers are doing and take responsibility for this. For £125 a night in the middle of Yorkshire, one would expect breakfast and a very good one at that. It was not included, and was not offered to be included even when I raised it with staff. Irrespective that adding breakfast into my stay was an impossibility according to staff, I note that the breakfast was of poor, banquest style standard. Again neither of these things should be expected from a hotel with such high rates. And certainly was not the experience at the Wentbridge up the road, where a full continental spread and made to order breakfast was served. Overall a very poor and over priced experience. I would not recommend staying here for any purpose.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am sorry to hear that you have found your stay to be less than satisfactory, however because you chose to book online you will be subject to higher prices due to booking agent costs and fees, we find our hotel to be competitively priced for the area and standard. Being a small hotel we do not employee large numbers of housekeeping staff, this in turn means we have to give extra time to service the hotel to the highest standards possible, we do, as you mentioned, offer an early check-in service but this is at an additional cost to cover extra staff and to ensure the room is serviced on time. We can not unfortunately guarantee any rooms are ready before 3pm due to the fact that they have to be serviced after check-out and we need to allow time for bridal suites to be ready first and to ensure they are all serviced within the hotels requirements. Reception do try and check guests in as soon as the rooms are ready but this is more often than not until the stated 3pm check in time and we can not give an estimated time prior to the day. Thank you for your other comments and I appreciate the time you have taken to raise them, we will be using your feedback to improve our services in the future and for future guests. Thank you again and we hope to see you in the near future to provide you with a far superior experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding at nearby hotel"

2
04/04/2016

We were looking forward to our visit. Doreen rang the week before to say we hadn't been informed that they had 2 weddings at the hotel the day we were staying. We were offered an upgrade at no extra cost to a superior suite. The room was lovely and you felt you were in an establishment that could charge £155 for one night with breakfast (we are in the middle of nowhere in the Yorkshire countryside not Leeds or any other metropolis) Unfortunately due to the late check in time 3pm ..although the reception staff were lovely ...we were offered the disabled toilet to change in (2adults) not great ... Bedroom lovely when we got to it after the wedding. We went to in a neighbouring village (Wentbridge house hotel) Disappointingly the breakfast was all in hot trays ... Served 730 until 1030 ... Ok if you want to be up early but at the high cost of an overnight stay it was more like a travel lodge breakfast ??.My cousin had booked through booking.com and she paid £125 for a room in the hotel that couldn't be classed as a true double and then she wasn't allowed breakfast .... As I have said on a Sunday morning there is little choice in the area... should be nearer £100 a night and for my cousins room about £60. It's a shame ... Had a fab night in Whitby in height of season with a beautiful breakfast included in the cost cooked/prepped to order and not as costly although same star rating ... The poor quality breakfast didn't reflect the quality of the Suite! Big chain hotels need to make more effort!!!!!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm happy to read that you enjoyed your complimentary bedroom upgrade and the room was met with great satisfaction. I can only apologise for your other comments, we do offer an early check-in service but this is an additional cost to cover extra staff and to ensure the room is serviced on time. We can not unfortunately guarantee any rooms are ready before 3pm due to the fact that they have to be serviced after check-out and we need to allow time for bridal suites to be ready first and to ensure they are serviced to the highest standards possible. I have not been able to find any Best Western hotels that offer check-in any earlier than 2pm-3pm so I do not believe this to be an unacceptable time. Reception do try and check guests in as soon as the rooms are ready but this is more often than not until the stated 3pm check in time. Thank you for your other comments; I will be bringing these points up in our next managers meeting to discuss. Thank you again and we hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding 2nd April "

5
04/04/2016

Had an amazing day on Saturday everyone we met was fantastic and worked so hard to make our day perfect from start to finish. Karen was brilliant and so helpful from the moment we booked till when she left after the Wedding. Food was better than I imagined so good and filling that I couldn't eat any of the evening hog roast as was still full from the wedding breakfast. I want to say a big thank you to the bar staff for putting up with my tipsy bridesmaids even being dragged into the end of night dancing! I stayed 2 nights and both mornings breakfast was brilliant Janice and the ladies in the restaurants remembered me and we're lovely. We will be returning for our first anniversary maybe we'll stay in one of the suites!

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Wedding and I appreciate the time you took to write it. Thank you for your fantastic comments, I'm so pleased to see your Wedding Day was everything you wanted and went ahead as planned. I will ensure all the staff involved, including Karen and Janice, are made aware of your lovely comments so they can continue to provide excellent service. Thank you again and we can't wait to welcome you back next year for your 1st Wedding Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great Value Lunch"

4
04/04/2016

We meet old friends every six weeks or so and as we live in various partys of Yorkshire we choose a venue when one of our friends is the host.This tiome we visited Rogertsthorpe Manor, we were told they did a Senior Citizens lunch, so we all met at the hotel on Saturday for lunch. The welcome was very friendly and we were given the menu, usually when Restaurants do a Senior lunch the menu is very limited, NOT HERE. The hotel offer a really good deal, 2 courses + coffee £10. The starters offered a wide choice, and the mains are very varied from belly pork, steak pie to haddock mornay. The food was great served with lots of vegetables, various potatoes and generous portions. We were all delighted with our choices and enjoyed to food. We will certainly revisit, hopefully the price will not go up (too much).

"Great to be upgraded"

4
03/04/2016

The upgrade ensured that we had a beautiful suite of rooms for our overnight stay. The facilities could not have been better. I wish we could have stayed longer. A magnificent building with great facilities for weddings and other functions. The restaurant/bar was very disappointing. We were forced to order food to eat before 5.30pm, because our visit coincided with Easter Monday. The restaurant acted as a gastro pub, for the local area and was not of the standard that would be expected for a hotel of this grade. Breakfast was also in the bar area and despite the food being cooked and presented well we were disappointed by the service and presentation. Reception staff were excellent.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am glad to see you enjoyed your stay and your upgrade, I am sorry to hear you thought our Jacobean Pub wasn't as expected, unfortunately I have no influence on the closing times on Bank Holidays and I am sorry that this wasn't explained to you prior to arrival. We will be taking your comments on board, thank you. We look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Delightful afternoon tea"

5
02/04/2016

We visited Rogerthorpe Manor this afternoon for afternoon tea. This was a Mother's Day present from my daughter. I went with my daughter and my 17 month old grandaughter. My daughter is vegan, my granddaughter is dairy free and I'm vegetarian. We did let them know in advance but they catered for all our dietary needs. The staff were brilliant - so helpful, nothing was too much trouble for them. My daughter was initially disappointed that they had not realised that she needed soya milk for her hot drink even though she had ordered a vegan afternoon tea. They were so apologetic and sent someone out to buy soya milk. The food was lovely and plenty of it. The staff were excellent and were especially good with my granddaughter. She really enjoyed it. The Oak Room was just the right size room to serve afternoon tea and had a nice atmosphere. We had the prosecco afternoon tea and the individual bottles of pink or white prosecco were a lovely touch. I have been to many venues for afternoon tea and this was the best one outside of The Ritz! I would definitely recommend

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I'm pleased to see you enjoyed your meal with us and took advantage of our very popular afternoon tea, I am glad that we were able to cater for your requirements and went that extra mile also, I am sure we will learn from your visit and stock Soy Milk from now on. Thank you again and I hope you will join us in the near future for another great experience. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Friends family wedding"

5
02/04/2016

We stayed here on April the first, we stayed in the brand new bedroom block which we can only say was very comfortable and justified in being called a superior suite, there was a king sized, very comfortable lounge area then upstairs there was a shower cubicle separate WC and a large freestanding bath with TV. It had plenty of space and room, there is plenty of storage space as well. Breakfast was very good as well plenty of variety and hot when required to be. Staff very helpful. Well worth a visit. We only wish we had stayed for a few days and not just 1 night.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm very happy to see that you've had a great experience during your visit and you've enjoyed the service and of course the new superior bedroom. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Captive Market"

3
28/03/2016

Stayed 2 nights at this hotel whilst attending a (one or many) wedding(s taking place that weekend). I had to book the room a year in advance, and pay in full at that time. This should generate another few %age profit for them, but is not how I expect business to be done these days. As a weeding and function venue they have a captive market and consequently do not have to try too hard, so they don't! Everything was more or less adequate! The food, even at the reception, was OK. Breakfast one day was served and self service the next. The full English did not include Black, or Yorkshire specialty White, pudding; with portions being on the small side when served. There were sufficient people at the bar during the reception, but it became obvious that staff training and/or monitoring was not all that it should be. As a captive audience we were captive to highish prices. The icing on the cake was the 10:30 checkout! (Despite losing an hour overnight as the clocks went back.) As captives we were of no more use or profit to them and so we were got rid of. (When replying, please don't mention the additional fee for a late checkout as the rooms were overpriced anyway.) All in all, if you are attending a function you might have no choice. If you do have a choice I am sure you can do much better, at a lower price, nearby elsewhere.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am sorry to hear that you have found our hotel did not exceed your expectations on your visit however your comments are very helpful towards helping us improve the quality of our services and the hotel facilities. I do hope given the opportunity you will come back for a second opinion and give us the chance to exceed your expectations as we believe our hotel is of a high quality and our recent ‘Plus' standard upgrade only highlights this fact. Unfortunately I cannot guarantee I will be able to control the Daylight Saving Time issue but I will try my best. Thank you again and if I can be of any further assistance then please feel free to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Lazy Sunday"

5
15/03/2016

Stayed on the Lazy Sunday offer, fabulous food as always, never had any complaint! The Jacobean was very busy all day serving the excellent carvery. Our room was upgraded to a suite free of charge which was lovely, comfortable & very clean, thank you. Really friendly staff that always go out of their way to serve & they are always very polite, nothing is too much trouble. The grounds are peaceful, beautiful & well cared for, stunning infact especially in the sunshine. Thanks again ?

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to see you've had another positive experience during your visit and you've enjoyed your meal, the service and of course the bedroom and hotel. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Positive Experience"

4
09/03/2016

Having stayed at this hotel on a number of occasions, everyone has been a positive experience. The minute you arrive you feel welcome and the staff are all helpful and professional. The food served in both the main hotel bar and the Jacobean Pub attached is always freshly cooked to a high standard and is excellent value for money. My trips have always been on business, but I would have no hesitation in using this Hotel for a family getaway.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I'm very happy to hear you've had another positive experience during your visit and you've enjoyed your meal with us and the serviced provided. Thank you again and we look forward to welcoming you back for business or pleasure in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Travelled Forty miles to meet friends in the Jacobean Pub"

4
05/03/2016

As our usual venue at the Blue Bell in Wentbridge was closed. We took advantage of the Senior Citizens menu at £9.95 each for two courses and tea or coffee and it was very very good. I had the steak pie my wife haddock, and friends the lamb shoulder and starters of battered mushrooms, fish cake and melon, none of us could fault it. Service was efficient and friendly and we will be going again in a couple of months. The drive was worth it.

"Restaurant "

5
22/02/2016

Food in this hotel is of a very good standard. We had the pensioners special lunch which was very good value for money, a two course or three course is available, for 4adults £32.00.i would be very happy to go again when in the area. Other members of my family had Christmas dinner there and were very impressed. Sunday lunch carvery is also available and is very good.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I'm pleased to see you enjoyed your meal with us and took advantage of our very popular offers. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager Best Western PLUS Rogerthorpe Manor Hotel

"Family party at the Rogerthorpe"

5
09/02/2016

Had a 90th birthday family meal at the Rogerthorpe last weekend. The staff were amazing and very accommodating. From letting us put a few balloons up to supplying a little table for the cake and present. Nothing was too much trouble. The good was delicious and we didn't have to wait long even with 26 of us. Would recommend.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am so pleased to hear everything went amazingly for the 90th Birthday Meal, I am pleased we could make it a memorable day for you and your guests. We look forward to welcoming you back to celebrate another birthday soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding reception"

5
05/02/2016

We had our wedding reception at rogerthorpe manor.what a amazing place everything from start to end was perfect the staff the grounds the rooms excellent. the food was outstanding it exceeded our expectations it was wondering. If u was to ever renew our wedding vows I will go back to rogerthorpe Manor. The wedding coordinator karen was fantastic she help me with lots of pre wedding stuff. Our wedding day was perfect the venue was perfect I highly recommend this hotel.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Wedding and I appreciate the time you took to write it. Thank you for your amazing comments, I'm so pleased to see your Wedding Day was everything you expected and more. I will ensure all the staff involved including Karen are made aware of your great comments so they can continue to provide excellent service. Thank you again and I hope you will join us next year for your 1st Wedding Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"My home from home"

4
03/02/2016

The Rogerthorpe Manor, is the hotel i've stayed at more than any other hotel. It is a wonderful place to stay, the staff are very friendly, and helpful. The rooms are comfortable and nicely decorated.The attached Jacobean pub, is great place to spend an evening or have a meal.The hotel can cater for weddings, conferances, meetings. It is a hotel I would fully recomend and will be staying at again. I am a member of my works national negotiating committee. we use a couple of rooms there for meetings at least once a year.I look forward to my next visit.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am pleased you had a great stay and have had an enjoyable time here at The Manor. Thank you for your comments, I will ensure your comments are passed on to all the staff involved. Thank you again and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Beautiful hotel and grounds"

5
02/02/2016

Lying close to the A1, but away from the noise, this beautiful hotel is screaming place to stay. Friendly staff, old world decor, wonderful food. The grounds in particular are amazing. A brilliant place for a wedding or special occasion.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your comments are lovely to read and I am pleased you had a great stay. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Fantastic wedding venue!"

5
25/01/2016

We got married here on 23rd January 2016 and everything was perfect, from beginning to end not a single detail was left to chance, and the team at Rogerthorpe were amazing. The organisation from Karen, our wedding coordinator was spot on, and the food at the Wedding Breakfast was superb, with many guests saying it was the best they'd experienced at a wedding. The night do was every bit as good, with everything going to plan. The food at our night do was also lovely. The bedrooms were spacious, clean and well looked after. All of the staff, from management team to bar staff and waitresses were all friendly and welcoming. Thank you so much for making the most important day of our lives so enjoyable. Would highly recommend.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Wedding and I appreciate the time you took to write it. Thank you for your amazing comments, I'm so pleased to see your Wedding Day was everything you wanted and went ahead as planned. I will ensure all the staff involved including Karen and Nicola are made aware of your fab comments so they can continue to provide excellent service. Thank you again and I hope you will join us next year for your 1st Wedding Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Crap service if you go for the carvery "

1
24/01/2016

Arrived and and walked into a packed room. The que for the bar was very long and no seating. Was told a long waiting list for the carvery but told a quick turn around. Waited over an hour in a hot packed room. No seating for people waiting . Dinner was nice but not worth the wait.

"Lovely Valentines Treat"

4
18/01/2016

We stayed in this hotel after finding an offer on Facebook. £60 for dinner bed and breakfast. The rooms were lovely, food fantastic (we dined in the 1610 Steak restaurant) and service excellent. Would definitely return.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am very happy to hear that you had an enjoyable meal and took advantage of one of our great bedroom offers. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"'Yorkshire's Best Sunday Roast'"

5
17/01/2016

I am well known for my family 'Sunday Dinners', apparently they are legendary, but the Sunday Roast I have tasted today at the Rogerthorpe Jacobean Pub was superb, there was absolutely nothing that could have been any better. It was perfect, the beef was melt in your mouth, their was a good selection of potatoes and vegetables, which were cooked just right, all the trimmings were available, pigs in blankets, stuffing, Yorkshire puddings, choice of gravy and all the sauces. the beer is good too apparently. The staff were so helpful, and John went the extra mile with his attention to detail in his approach to customer service. I would highly recommend this venue, even at 5pm the food is still hot, very fresh and the service is the best I have had in a long time, congratulations Rogerthorpe, see you again soon-and no washing up-priceless.

"Our Daughters Wedding"

5
17/01/2016

We have just returned from our daughters wedding, reception, evening party and a nights stay at Rogerthorpe. I would like to say a a heart felt thank you to all the staff who helped make the day happen. It was amazing from start to finish. The wedding was well orchestrated and flowed smoothly onto the wedding breakfast and evening reception. The staff couldn't have been more attentive and the food was excellent. The feedback we received from other guests confirmed that they felt the same and the majority of them said they had never had such good quality food served piping hot and all on time at a large function. The rooms were lovely and everyone we spoke to had a good nights sleep. The rooms above the function room were a bit noisy but as most of our guests stayed until the party ended it wasn't a problem. Breakfast was buffet style, plentiful an delicious. I would definitely recommend Rogerthorpe Manor to anyone as a venue for that special day.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your daughters' wedding and I appreciate the time you took to write it. Thank you for your lovely comments, it was a pleasure to hold your daughters special day and it's always great to hear that we've done an amazing job and made the whole day one to remember. We do our very best for each Bride and Groom and I can see that we have exceeded ourselves on the wedding day and in all other areas. I will ensure all the staff know of your praises so we can continue to deliver great customer service. Thank you again and I hope they will join us next year for their first wedding anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Good hotel"

4
10/01/2016

We received a friendly welcome. Our bedroom was well appointed but the downside was the bed was quite small and uncomfortable. The food served in the restaurant was good quality and well served by friendly staff. Breakfast was great. Value for money.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am glad to see you enjoyed your stay and your meal in our Jacobean Pub, I am sorry to hear you thought are beds are too small, due to the sizes and shapes of our bedrooms space can be limited for larger beds, we are currently have 5 new bedrooms built and these rooms will be far larger than the current ones in the hotels and will offer King Size beds, we do hope should you visit again that you book one and have a great nights sleep. We look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Amazing hotel and staff"

5
10/01/2016

We have chosen Rogerthorpe Manor for our wedding venue in August 2016 and have just got home from our complimentary nights stay. The rooms are excellent and the staff are amazing. We ate in the Jacobean pub. The food was delicious and Clare who was working behind the bar made us feel very welcome as did the rest of the staff. The hotel is amazing and we can not wait for our big day there, you are certainly made to feel part of the hotel family. Thank you Rogerthorpe Manor for our delightful stay.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am pleased to hear you had a great stay and are looking forward to holding your wedding with us. We're more than certain it will be as fantastic as you have imagined. We look forward to welcoming you back to the family. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Enjoyable visit"

4
21/12/2015

Service was good and our room was clean, spacious and adequately provided for although the bed was a bit on the small side being a double. The location and grounds are fabulous and van understand why it is such a popular venue for weddings. The shower in our room was a little weak and it would be certainly be an improvement if there was a power shower installed. The TV reception in the room was intermittent but we only watched tv whilst getting ready. If we were in the room for any length of time this would have been a problem as it was frustrating. The room rate was not the cheapest and we were a little disappointed that breakfast was not included in the price. Overall we were satisfied with our stay and would return.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Thank you for your honest review, we are always looking to improve our services and your comments really do help us. I'm happy to see you had an enjoyable visit and we look forward to welcoming you back in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Super hotel"

4
20/12/2015

We were lucky enough to be upgraded to a delightful suite which was really very nicely appointed . The staff were excellent .We ate in the Jacobean Restaurant in the evening which we can recommend . The only thing which could have improved the stay for us was the bed.... Very comfortable but for us a standard double is a little cramped and a king size would make the room perfect . Apart from that we couldn't fault our stay . Thanks to the Rogerthorpe Manor !

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to see you had a great stay and you liked our suite, we have taken your comments on-board regarding the bed but due to the shapes and sizes of our bedrooms it can be very difficult to fit larger beds into all of them. We are currently having 5 new suites built to be opened in April 2016 which will have king size beds, should you visit us again please enquire about these bedrooms. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lovely family Christmas meal"

5
13/12/2015

We hold our annual family get together at Rogerthorpe Manor each December and have always found the food, venue and service to be fabulous. This year was no exception with a pleasant greeting upon arrival directing us to the correct room which was beautifully set out for Christmas. Dinner was served as a traditional carvery with a good selection of meat, vegetables and other accompaniments - between us we sampled all possible combinations and were too full for seconds. Dessert was traditional Christmas pudding, strawberry cheesecake, sticky toffee pudding or chocolate fudge cake - all of which were delicious. Lovely venue and great food again with next year already booked.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am happy to hear your meal went ahead as planned, we always try our hardest at this time of year to make each and every meal as special as possible. Your compliments will be received with gratitude from all the staff involved. We look forward to welcoming you back to celebrate with us next year. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"5th December meal & disco "

5
12/12/2015

Just want to say a big thank you to all staff at rogerthorpe we had our mums Xmas meal & disco here last week the staff were great from start to finish even and the food was amazing! Very impressed when serving so many people. Will be looking to book again next year ??

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am so pleased to hear everything went great for your Christmas Party Night, we are always trying to improve our services and your comments are very welcome. We look forward to welcoming you back to celebrate next year. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Our Wedding and overnight stay"

5
07/12/2015

We chose Rogerthorpe Manor for our Wedding and it was the best decision we ever made. Perfect from start to finish. The food was excellent, all the rooms decorated to a high standard. The staff were friendly, efficient and kept us well informed throught out the day. All family members were well looked after over the two days. The gardens are beautiful. I can't fault the hotel and will definitely be going back. Karen and Nicola who co-ordinated our wedding were friendly, efficient, totally on the ball prompting us with the itinerary and finalising. They were very flexible meeting our requirements and gave excellent recommendations for florists, cake, venue decoration etc. All I can say is thank you, thank you - they helped make our day/weekend very special.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent Wedding and I appreciate the time you took to write it. Thank you for your lovely comments, I'm so pleased to see your Wedding Day/Weekend was wonderful and everything went ahead as planned. I will ensure all the staff involved including Karen and Nicola are made aware of your comments so they can continue to provide excellent service. Thank you again and I hope you will join us next year for your 1st Wedding Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Disappointed"

3
07/12/2015

This was a birthday celebration, and we were looking forward to eating in the restaurant . We had to eat in the Jacobean Pub where we had to order our food at the bar. we have eaten here many times so it spoilt the specialness of the evening, Also there was nowhere to enjoy a pre dinner drink or after dinner coffee and brandy.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am sorry to hear that you felt your stay wasn't as special as you had hoped for, had we had prior notice that it was a celebration we would have made it more special for you. We cannot always guarantee that our 1610 Steak Restaurant be available and due to the Christmas period we do hold functions nearly everyday and this can impact on the relaxing atmosphere in the hotel and the availability of seating areas, our Lounge Bar is always open to residents regardless but a quiet setting cannot always be promised. I do hope you enjoyed your meal in the Jacobean Pub and we really appreciate your continued support and custom. Thank you again and please contact me when booking your next stay and I will try to ensure we make it special for you. If I can be of any further assistance before then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"£25 for bean casserole! "

2
05/12/2015

Just been here for our works annual Christmas party, it cost £25 for a main course and dessert with disco. I was looking forward to some appetising food after hearing all the fantastic comments about this establishment, but oh dear- what a disappointment! My vegetarian main meal consisted of half a jacket potato, one spoon each of rice and five bean casserole, some lettuce and coleslaw, followed by a cheesecake no bigger than a cupcake £25?£25! Seriously? Surely if the vegetarian option only consists of beans and starch they can lower the price a bit? I am gobsmacked after perusing the menu online and seeing that a cheese and onion tartlet sells for £8.95, so why was a pile of beans and a disco £25? I can buy a tin of organic beans for 75p add that to some tomatoes and you have Rogerthorpe Manor's vegetarian option. The establishment itself was very clean and well presented and the Christmas decor very tasteful, unlike the bland food. Needless to say, I won't be returning for another Christmas casserole.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am sorry to hear that you felt our buffet wasn't very Vegetarian friendly, our menus are always available to view via our website and if you felt unhappy about the choices we would advise you call us to discuss other options available or at least make a manager aware on the day that you were unhappy so we could attempt to rectify any issues. We do charge a price of £22.95 per head for our Hog Roast Party Night and this is not just to cover the food but also covers the room, staff, disco, DJ and decorations, we find our prices to be very competitive for the area and our Jacobean Pub Menu is very well priced and this is reflected by being a Public Bar and not a Hotel Ballroom. Thank you for your comments regarding the overall party and I do hope you will give us another chance next year to prove that we can cater for you by giving us prior notice so that we can discuss other options available to you. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great Gem in the Yorkshire Countryside close to A1"

5
04/12/2015

Great Hotel, very freindly and efficent staff. Hotel room did not suffer from usual light leaks which I find hard to sleep with. Very quiet. Busy pub on site but also quieter lounge for residents. Near the A1 but in the country so no road noise.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am happy to see you had a lovely stay with us, thank you for your praise; we do try our best to ensure our guests are happy and from your comments I can tell we have succeeded on your visit. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"seniors menu JACOBEAN PUB"

4
24/11/2015

Good value for money Good service reasonable selection for a seniors menu' 2 courses and coffee or tea for less than £10. order your meal at the bar and leave the rest the waiter.Usually busy until about 2 o'clock.Always check the specialist board.

"Extremely satisfied"

5
21/11/2015

I have stayed at this hotel many times this year and have always been very satisfied with the service, staff, room and the overall look of the hotel. At breakfast the hotel allows you to take fruit with you in a paper bag, which not many places offer.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your comments have been very much appreciated and we hope we can continue to provide such excellent service for others and yourself on your next visit. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Stayed for our wedding anniversary "

5
14/11/2015

Beautiful setting and grounds. We had a lovely meal in the Jacobean and stayed in the hotel overnight. Rooms are stunning everything there you need for a comfortable star. Staff on reception are very welcoming and all staff are helpful. We are booking our wedding vow renewal there for our 20th wedding anniversary and cannot wait to stay again. Would highly recommend.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. Your review is a pleasure to read and we are more than happy to see you had a lovely time here. We look forward to welcoming you back to celebrate your anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great best western"

4
13/11/2015

Having stayed at many GBW hotels this is definitely one of the top ones. All staff very friendly and welcoming. Room spotless and good shower. Breakfast very good, and served in the hotels pub where we had a great dinner with well prepared and cooked food at a very good price. Restaurant is obviously popular with locals as it was jammed on a wet Wednesday night. Nice place and if I was in the area again would be my first choice.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to see you had a great time and everything was brilliant, your comments are fantastic and I will ensure all the staff are made aware of them so we can continue to provide excellent service. Thank you and we hope to see you soon. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Amazing wedding reception "

5
09/11/2015

We had our wedding reception here in April. It's an amazing venue, food is great and staff are wonderful. They really can't do enough for you. Grounds are great for photos. Would recommend to anyone wanting a stress free wedding reception! Great value for money too.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent wedding and I appreciate the time you took to write it. Thank you for your lovely comments, it was a pleasure to hold you special day and it's always great to hear that we've done an amazing job and made your wedding day one to remember. We do our very best for Bride and Grooms and I can see that we have exceeded ourselves on your wedding day. I will ensure all the staff know of your praises so we can continue to deliver great customer service. Thank you again and I hope you will join us next year for your first wedding anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Lovely hotel"

5
09/11/2015

One of the nicest hotels I have stayed in. Staff great, food is awesome, room was excellent and the hotel grounds are just perfect. Any problem we had the staff were so helpful in trying their best to help.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I'm pleased to see you had a lovely time and our staff we're welcoming and attentive as always. Your comments are a pleasure to read and I will ensure all the staff are made aware of your kind words We look forward to seeing you again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Best Best Western"

5
03/11/2015

This is probably the best Best Western in the UK. Really clean and well maintained with good attentive staff. Set in beautifully maintained gardens the historic hotel building has been beautifully and appropriately restored and enhanced.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. We really appreciate your lovely comments and we hope others agree with you, we like to keep the hotel as up to date as possible whilst still keeping it's original charm and character and from your review I am happy to see this as been achieved. We look forward to seeing you again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"DeLacy Lodge Ladies Night"

5
01/11/2015

Warm welcome on arrival, check in was swift and so was check out, function suite was decorated to a very high standard. The menu for the event had a great selection and was reasonably priced. The service was quick and well organised and the food was excellent and hot. Attention to the little things make such a difference, sauces were plentiful and the service staff were helpful and smartly dressed and under the control of a very experienced professional manager. The room we stayed in overnight (9) was of a very high standard (although the shower head blew off and we couldn't refit it didn't impede our enjoyment one bit so we didn't feel the need to mention it). The Breakfast was of an extremely high standard with the largest choice I think we've ever had. How this Hotel does not get five stars every time is a puzzle to us as we have never been disappointed and now look forward to our yearly events even more. Keep up the good work, great hotel, great night, great breakfast.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. It was a pleasure to read your review as it really does highlight all our hard work that goes into the events we host here, I am pleased to see the small details haven't gone unnoticed. Your comments will be passed on to all the members of staff involved on the day to ensure we continue to provide such great service. We look forward to seeing you again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Great place to break our journey north"

4
31/10/2015

We stayed at the Rogerthorpe Manor on our trip to Alnwick. This hotel is in a very convenient location close to the A1. The staff were very friendly, the service first rate. We had a great dinner, good wine and our room was clean and comfortable.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I'm happy to see that you had a great stay and all our staff were welcoming and friendly. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Business stay"

4
21/10/2015

Very warm and welcoming staff particularly Sarah in the lounge bar and Doreen on reception, all staff were very helpful and professional. The room I stayed was fantastic and thank you for the upgrade.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I'm pleased to see you had an enjoyable stay and our hotel was met with great satisfaction. Thank you again and we look forward to welcoming you back. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Amazing Wedding Day"

5
16/10/2015

I recently held my wedding reception here. It was absolutely perfect. Such a beautiful venue. The grounds are stunning and fantastic for gorgeous wedding photos. The room was decorated beautifully. The day ran perfect thanks to Karen and Janet. Really delicious food served very promptly. Just perfect.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your Wedding and I appreciate the time you took to write it. I am very happy to hear that you had such a great day and everything went ahead as planned. I hope our grounds have provided you with some beautiful pictures to remember the day and we hope you and your guests made some great memories too. All the staff will be very pleased to hear your comments and I will ensure they are passed on. Thank you again and I hope you will join us next year for your first Anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"friends lunch"

4
15/10/2015

four of us had lunch at the rogerthorpe manor.it was the first time we had been.the food was most enjoyable and there was plenty to choose from the extensive menu on offer.it was a glorious day so we had a walk around the grounds after lunch.most enjoyable.we will definately be going back.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent visit and I appreciate the time you took to write it. I am very happy to hear that you had an enjoyable meal and you enjoyed walking around our grounds. All the staff will be very pleased to hear your comments and I will ensure they are passed on. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Darnbrough Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Woken at 145 a.m. by noisy guests"

1
10/10/2015

Woken by noisy guests shouting in the corridor at 1.45 am, I tried ringing reception and no answer, then alarm went off at 2 35 am ! There was no information in the rooms about exits and fire regulations.

"Wedding "

5
04/10/2015

Had an absolutely fantastic wedding day here I cannot recommend it highly enough everything went to plan and nothing was too much trouble for the staff. The room looked amazing and was exactly as we wanted and the food was fabulous.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your wedding and I appreciate the time you took to write it. I am very happy to hear that you had a fantastic wedding day and everything went ahead with no problems and we hope you made some amazing memories. Thank you again and I hope you will join us for your 1st wedding anniversary. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Fuller Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Beautiful wedding"

4
27/09/2015

Wow, this hotel is stunning ! We stayed one night for a wedding and were really impressed. The staff were incredibly friendly and couldn't do enough for us. The food was amazing, the pulled pork starter was out of this world. Drinks not hideously overpriced either. It was a fantastic day topped with an incredible nights sleep in a gorgeous room with so much character.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I am very happy to hear that you had an amazing day and every part of your stay was superb. All the staff will be very pleased to hear your comments and I will ensure they are passed on. Thank you again and I hope you will join us in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Fuller Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Wedding Stay"

5
27/09/2015

I visited the Rogerthorpe Manor Hotel as Best Man for my mates Wedding in September. There is plenty of car parking and lovely hotel grounds. The hotel is situated off a quiet country road and overlooks some lovely Yorkshire countryside. The staff throughout my whole stay were attentive, friendly, helpful and made you feel welcome. All involved in the planning and overseeing of the Richards wedding on Sunday September 20th deserve a special mention! I stayed in Room 2 and this was a lovely large room, made up of a few different rooms. The bathroom was large with bath and shower. The room had a very comfortable bed, 2 x TV's and air conditioning amongst other amenities. Breakfast was lovely and cooked to order in the morning, Would whole heartedly recommend this hotel.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I'm pleased to see your stay was a very good one and you have enjoyed everything we have to offer. I hope everyone else at the wedding had such a great time. Thank you and I hope you will join us again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Fuller Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"Better than most"

4
26/09/2015

I have stayed here 4 times now on different occasions and it never disappoints the hotel is very clean comfortable and the rooms very good. The staff are extremely friendly and professional. The breakfast is very clean and tasty as is the food in the Jacobean pub the specials boards are the things to go for very nice. I would recommend this Hotel for a stop over and it is good value for money.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and the time you took to write it. We are very appreciative of your loyal custom and thank you for your lovely comments, not many hotels can say they have repeat guests who enjoy there stay every time they visit and we thank you for this. We look forward to seeing you again in the near future. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Fuller Guest Relations Manager BEST WESTERN PLUS Rogerthorpe Manor Hotel

"wonderful food & lovely hotel"

5
25/09/2015

We are struggling to the think of a better meal we have had in any hotel. The food in the pub attached to the hotel was delicious & a very good size portion. My husband had the lamb chop special & said they were the best he had tasted for a long time. Breakfast didn't disappoint either, with a selection & quality to rival any 5 star hotel. The hotel is in lovely countryside setting& the grounds/flowers are beautifully kept. We will certainly be returning next time we are in the area.

Rogerthorpe, Owner at BEST WESTERN PLUS Rogerthorpe Manor Hotel, responded to this review
Dear Guest, I would firstly like to thank you for your review regarding your recent stay and I appreciate the time you took to write it. I loved reading your review; it just goes to show how much the little things have such a big impact on our guests. I'm pleased to see you had wonderful meals in all areas of the hotel and we can't wait to welcome you back for your next visit. If I can be of any further assistance then please feel to contact me at the Hotel. Kindest Regards, Sarah Fuller Guest Relations Manager BEST WESTERN Rogerthorpe Manor Hotel