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Best Western Duke Of Cornwall Hotel, Plymouth

4.0/5  - basé sur 1122 notations.
Millbay Road, PL1 3LG, Plymouth, Great Britain - Ver el mapa
Best Western Duke Of Cornwall Hotel - Vista Exterior El Best Western Duke Of Cornwall Hotel se encuentra en el centro de Plymouth. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Duke of Cornwall Hotel le proporciona un fantástico enclave para su estancia en un genuino edificio. Este hotel que admite mascotas le ofrece una excelente base desde la que explorar Devon, Cornualles y la instalación Eden Project. Construido como el primer hotel de lujo en Plymouth, este establecimiento cuenta con una ilustre historia y ha albergado famosos huéspedes, entre las que se incluyen el explorador Ernest Shackleton, quien durmió aquí antes de partir en su expedición al Antártico, y los conocidos cómicos Laurel y Hardy, más conocidos como "El Gordo y el Flaco". La arquitectura de estilo gótico victoriano encaja a la perfección con el nivel de servicio y la gastronomía de nuestro hotel. Los huéspedes apreciarán especialmente los momentos de esparcimiento en nuestras instalaciones, aunque nuestra excelente ubicación le permitirá igualmente disfrutar de numerosas atracciones en la zona. Este hotel se encuentra solo 800 metros de Plymouth Hoe, el lugar desde el que partió Sir Francis Drake para luchar contra la Armada Invencible española. Un poco más adelante encontrará el enclave de Mayflower Steps, el punto de partida de los Padres Peregrinos hacia la costa este de Estados Unidos en el año 1620 y que a la postre culminó con la fundación de los Estados Unidos. Estos son solo algunos de los ejemplos de la enorme importancia historia marítima de Plymouth. El Best Western Duke of Cornwall Hotel ofrece un prestigioso enclave para celebrar congresos y eventos en Plymouth al contar con un inmenso salón de baile con toda la capacidad necesaria para sus invitados. Con unas genuinas e históricas instalaciones dotadas de todo tipo de modernas comodidades, su viaje a Plymouth le permitirá disfrutar de la mejor estancia en el Best Western Duke of Cornwall Hotel. *Todas las áreas públicas son exclusivamente para no fumadores*

Best Western

Duke Of Cornwall Hotel

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Opinión de nuestros clientes

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Basado en la opinión de 1123 huéspedes
NOTA EMITIDA
Excelente
361
Muy bueno
410
Normal
215
Malo
90
Pésimo
47
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
147
De negocios De negocios
219
En familia En familia
163
En pareja En pareja
493
En solitario En solitario
56
NOTAS RESUMEN
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"Fabulous."

5
14/11/2018

We stayed at the Duke of Cornwall hotel for my stepdaughters wedding, the room was big, the bed was big, well heated (as we stayed in Novermber), it was a beautiful room, comfortable, with a sitting area and wall mounted TV, the bathroom was rather small but served it's purpose perfectly, with an over bath shower. Breakfast was included and comprised of a buffet style for rolls and orange juice ect and a full english breakfast which was absolutely fabulous. the staff at the hotel are terrific, very friendly. would recommend this hotel to anyone.

"Staff make this experience what it was"

4
11/11/2018

Stayed here for 2 working weeks recently. All staff very pleasant and could not do enough for you. The building is beautiful and well-maintained. parking available around the back which can sometimes get a little tricky as it is fairly small. Food in the bar area is what you expect from a bar but the seating arrangement is poor with only 1 higher table to eat from. The restaurant food is excellent quality, albeit the menu is limited. Breakfast is plentiful and swiftly served.

"We stayed 3 nights it was brilliant"

5
06/11/2018

We stayed here for a long weekend, one of the nicest things about this hotel is that although its recently been referbished its been done in the style of when it was built in the mid 1800's so its kept lots of atmosphere. The staff are brilliant and looked after us really well. The rooms were clean and the beds comfortable.

"Beautiful hotel great staff"

5
31/10/2018

Absolutely stunning hotel with all original features ! Staff are brilliant nothing is too much trouble and they are so friendly ! Breakfast is freshly cooked and delicious !! Dinner is also a treat - fine dining ! Scallops were delicious !! My room was huge , massive bed , armchairs , lovely light and airy and the staff had acknowledged my request for a room where I wouldn't have to use the lift !! Thoroughly enjoyed my stay and am looking forward to coming back again !!

"Fantastic Stay"

5
31/10/2018

Had a one night stay on 27th Oct 2018 as visiting theatre. We were really impressed by this hotel. I had phoned a couple of weeks ahead to ask what time we could park our car at the hotel as we needed to be at the theatre before the hotel check in time of 2pm. The receptionist was incredibly helpful and also offered to try and get our room ready a little earlier so we could drop our bags. There are about 30 car park spaces at the hotel. We ended up arriving very early but our room was already available for us! All the staff in the hotel (reception/cleaning/restaurant) were very professional and friendly. The hotel is grand; I would not say dated as others have mentioned. It's Victorian and any other decor would not be in keeping with the building. It was also spotlessly clean. Our room (204) was comfortable and warm with cosy beds. It was also quiet even though there was a DJ downstairs (wedding?) but the music either stopped around the time as we arrived back just before 11pm or we could not hear it from our room. We did not have dinner but the menu looked lovely (eg: rib eye steak/chicken breast with smoked garlic mash) and was very reasonably priced for fine dining in a hotel. We did have breakfast (Continental/Hot Food/Cereals/Pastries/Fruit Salad etc..) and it was very enjoyable; cooked to order and all fresh. Room info said that you could order the night before to have this as room service for an additional £1.50 per room. Free wi-fi. Books and DVDs available on request. Laundry service (for a charge). Finally, the location is great. 5-10 minutes walk to the Hoe and seafront, opposite the Pavilions and only round the corner from the Theatre Royal. Loads of restaurants and bars (Chinese and Indian buffet/Italians/Wetherspoons/Walkabout amongst others) within spitting distance. Really enjoyed our stay and will definitely go back.

"A hotel worth re-visiting!"

5
30/10/2018

We booked an overnight stay here simply because we had tickets for a concert in The Pavilions literally across the road. The staff were all very pleasant and extremely helpful; nothing appearing to be too much trouble. We note that a previous visitor referred to the hotel as a "historical gem" and we would concur. Our room on the 2nd floor was spacious, the décor was perhaps a little dated but that did not detract from our overall impression. The icing on the cake was breakfast as it was served from the kitchen to our table on a hot plate, the food cooked as requested. Such service is becoming somewhat rare these days but we can categorically state that if we need to visit Plymouth or surrounding area again with an overnight stop we will head straight for The Duke of Cornwall Hotel.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a five star review. We are pleased that you enjoyed your stay at the hotel, we are conveniently located just across the road from Plymouth Pavilions, making this the perfect stop for guests with tickets to a show. Did you know that we also offer Pre Show Suppers in our Restaurant? We hope that you are able to try one of these in the future. Thank you for your feedback regarding your bedroom. The hotel owners invest a great deal into the refurbishment of both the bedrooms and public spaces. We hope that you are able to experience one of our recently refurbished rooms on your return visit. Thank you also for your lovely comments regarding our breakfast, we will be sure to pass this onto our team who will be delighted. Thank you again for your review. Best wishes, The Duke Team.

"A lovely stay"

4
28/10/2018

Having stayed a year previously, we booked for one night. Our room was 516 (5th Floor) just below the tower suite. The room was really lovely, massive in comparison to other hotel rooms. The room consisted of bedroom, lounge, bathroom, ample storage space and the décor was very nice. It was a lovely quiet room, sadly the only thing let the room down was the soft bed, it was very soft indeed and after our previous stay the year before and specifically asking for a firmer bed, the bed was the only disappointment. If the bed in room 516 was firmer I would love to stay again, clean room, amazing views, helpful staff, a great place to stay if you want a nice hotel central to the city.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are pleased to hear that your bedroom was to your liking and that you found it to be spacious. Thank you for your feedback regarding the bed, our Housekeeping Team operate a policy to regularly replace the mattresses to ensure that guests enjoy a comfortable nights sleep, something that is very important to us. We will be sure to pass this onto our Housekeeping Manager. Thank you for your lovely feedback regarding our team, we look forward to welcoming you back to the hotel in the near future. Best wishes, The Duke Team.

"Everything perfect!"

5
22/10/2018

We held our annual reunion for the River Plate Veterans and Families Association at the end of October... and it was perfect! The hotel is 'traditional' but very well decorated and appointed.The staff were that great mix of friendliness and efficiency on the reception, in the breakfast room and caring for our reunion dinner. Our private dining room was very elegant and the food very good. Several attendees also stayed at the hotel: rooms were very clean and comfortable. I would highly recommend the Duke of Cornwall for anyone looking for a great place to host an event. We've already booked again for next year.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave a five star review, what a lovely review title! Thank you for all of your amazing feedback regarding our team, we will be sure to pass this onto our Operations Manager. We are pleased to hear that your reunion went well and look forward to welcoming you and your guests back to the hotel in October for your lunch. Thank you again for such a wonderful review. Best wishes, The Duke Team.

"Historical gem"

5
21/10/2018

Our travel agent picked this hotel for our trip and what a nice surprise for this quaint historical gem. The room was comfortable and quiet and the bath was roomy and clean. The front desk personnel were helpful, friendly and made us feel welcomed.

"Great service & value"

4
21/10/2018

A good night's sleep at the splendid Duke of Cornwall Hotel last week. Comfortable bed, clean and quiet room, (quiet/at the back, which I'd asked for) - spot-on. The staff were all lovely, and the car park to the rear's bays are decent-sizes. (Although it tends to fill quickly on busy days in the summer etc. There's on-road parking in the roads behind the hotel too.) And it was inexpensive and great value too. I stay here once or twice a year, and am always pleased with the team there and the room. Breakfasts are great. Dinners can be pricey, (but very good quality), and there are several restaurants within 5mins stroll, and many more a few minutes beyond, and in the city centre. A lovely, "classic" hotel in a superb position.

"Excellent stay"

5
17/10/2018

Another lovely stay at the Duke of Cornwall - lovely spacious room, spotless bathroom - stacks of hot water, great choice at breakfast. Staff all very pleasant and helpful. We have used the hotel several times now and are never disappointed. Handy for the Ferry Port and Plymouth Pavilions - walking distance to the Royal William Yard & the Hoe.

"Disappointing"

1
13/10/2018

I stayed at this hotel a few weeks ago. I was booked for 4 nights but had to leave after 2. The only reason I stayed the second night was because I had to give them notice, otherwise I would have left after the first night. The room was very nice, size-wise and I liked wide range of channels on the TV. The room however was very musty and needed a good airing. I didn't sleep well. I left a note for the cleaner to leave me extra sugar (I take more sugar than is good for me I know!). She/he took the note but ignored my request. The next morning at breakfast I waited half an hour for my cooked breakfast and when it came some of the items were very dry. A man sitting at a table next to me arrived 10 minutes after I did (there had been a lady there who left and then the man came and sat there). I overhead him ordering exactly the same food I had, he got his food first. The waiters seemed very friendly but only to some people. It may have been repeat guests but really you should make all your guests feel welcomed, I didn't feel that, that is why I made the decision to leave early and go and stay at another hotel. The young man at the bar was very friendly, helpful and polite so were the receptionists. I have always liked the BW hotels and have in particular always try to stay at BW when I can. You might want to send some of your staff to BW in Eastbourne so they see how they make their guests feel and the standard of cleanliness. There are two hotels on the seafront, lovely lovely lovely hotels with very friendly staff. I go to Eastbourne a lot and my first choice hotel is always the BW, unfortunately I can't always stay with them because they don't have available rooms when I go there sometimes. When I went to The Duke of Cornwall I unfortunately found it didn't meet the standards of the BW hotels in Eastbourne.

"Impressive service and great location"

4
11/10/2018

I stayed here for two nights with my partner. The room (111) was a little dated, but everything worked and the desk had an amazing eight free power sockets around it even with the TV and lamp plugged in. There were also a couple of USB sockets, but situated over the kettle for some obscure reason. No double glazing, but surprisingly noise was not a problem despite the room looking out over a fairly busy road. The staff were really impressive and genuinely trying to please. When we came back to the hotel I said quietly to my other half "I'll see if I can get some more milk for the room" expecting the usual grudging compliance. Instead the receptionist heard me from across the hall and immediately piped up with “Here you are. Would you like some extra biscuits as well?” The breakfast staff were helpful and welcoming too. We had the cooked breakfast which was good apart from some fairly mundane sausages. The bacon was much better.

"A slice of history"

4
09/10/2018

Stayed here for two nights and thoroughly enjoyed it. It's not your run of the mill chain hotel. Its a lovely old style hotel with charming staff. Some parts of the hotel had their own little idiosyncrasies, and I agree that there were some parts that could do with a lick of paint, but to me that added to the charm. It was obvious to me that the owners were trying to maintain the building , for example he bar area looked recently decorated. If you want a concrete block with white washed walls and a room that could be anywhere from Berlin to Boston, then this is not the place for you. If you want a hotel that looks great and has actual history associated with it, as well as having a great position, then this could be just the place. The staff were also professional and friendly and the breakfast was fantastic. I also almost managed to get through this review without mentioning the name Shackleton

"Rubbish service at the bar"

2
06/10/2018

Went there for an event. Food was good but the bar staff let the place down. At the bar received my pint within 30 seconds but couldn't pay as the manager decided to count the till money. Then started to serve some else even though she knew I was waiting to pay. After waiting over 5 min they send me to the other bar to pay. I made a mistake agreed and paid in the other bar, should have just left the pint at the bar and walked away. Will not be visiting again.

"Plymouth`s Best Hotel."

5
06/10/2018

Just Minutes away from the famous Plymouth Hoe and close to the town center to for your shopping and not to far to walk to the Barbican for some great restaurants. The Duke of Cornwall stands out outside and inside to a fabulous building. I had a super lovely welcome from reception upon arrival my room was on the 5th floor and it was just so so lovely (514) a great comfortable bed and seating area a great bathroom and shower. The breakfast is just so good so well cooked and plenty and again the service just great. If your looking for a great hotel at a great price look no further than the Duke of Cornwall great rooms great breakfast and wonderful staff that make this hotel so special.

"No problems with my stay"

4
29/09/2018

Stayed at the hotel while working away. I liked it. The staff were friendly and very helpful, breakfast was good and the room had everything I needed. It's around a 10-15 minute walk to the town centre and a few minute's walk to the sea front.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review, it is appreciated. I am pleased to hear that you enjoyed your stay and that you were able to make the most of the hotel's close proximity to the city centre and also waterfront. We look forward to welcoming you back to the hotel in the near future. Best wishes, The Duke Team.

"Duke of Cornwall, Plymouth"

4
06/08/2018

We just stayed one night to make a weekend of a trip to the theatre. The hotel is located close to Plymouth Pavillions & the Theatre Royal. It has the advantage of a free car park, although it is quite small but we were lucky to get a space. Inside, the hotel is decorated to match the old traditional exterior, it feels very homely. Our room had floor to ceiling Windows & looked out onto the road. Although we could hear a lot of traffic noise when we arrived, it became quiet in the night so no problem sleeping in the very comfy bed. Nice bathroom just a little concern with how long it took to run hot water tap before it was hot, old traditional plumbing perhaps! Lovely breakfast, good selection, filled up for the day. Friendly staff, thank you for contributing to a lovely weekend.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Good afternoon, thank you so much for taking the time to leave a review, it is really appreciated. The hotel is the perfect place to stay when visiting the city for a show, conveniently located just a short distance from Theatre Royal and Plymouth Pavilions as you say. Our car park is a fantastic addition, it is great to be able to offer guests free parking when visiting the hotel, although we appreciate this is limited. There is also on street parking available next to the car park for those who are unable to use the free space. Thank you for your lovely feedback regarding the hotel décor. Walter, one of the owners takes a great deal of pride in restoring and refurbishing the hotel ready to be enjoyed by guests for years to come. We apologise that you experienced issues with the hot water tap and hope that our team were helpful when you raised this issue. We are pleased to hear that you enjoyed your breakfast, we will be sure to pass your feedback on to our team. Best wishes, The Duke Team.

"The Waitress gets 100%"

3
05/08/2018

Great surrounding, totally a business lunch spot during the week. We only found it because of where we parked. We could see the patio from our parking spot. Blasting hot day and a Sunday with no place to park anywhere.. but there is this lot (expensive) with enough room for our large SUV. Only 2 tables of people in the whole place. We wanted a beer.. a Stella.. perfectly poured great temperature. I had the Moroccan Stew.. good but too peppered. Husband had the bangers and mash .. he discribes as adequate.. He's English.. All in all not amazing but a nice spot.

Leila N, Director or Marketing at The Duke Of Cornwall Hotel, responded to this review
Good afternoon Kathy, thank you for taking the time to leave a review. We are slightly confused and think you may have us confused with another venue as the items you have mentioned are not something we serve at the hotel. We do hope to welcome you to the hotel in the near future. Best wishes, The Duke Team.

"Great traditional hotel"

4
03/08/2018

Probably Plymouth's premier hotel in its heyday and still a very grand building. Our suite was generously proportioned with a large bathroom and good sitting area. By modern standards it probably needs some updating but it's very comfortable and clean. The staff are friendly and welcoming. A good dinner in the restaurant and reasonably priced. For a pleasant change from the norm the breakfast was individually served, rather than having to self-serve from a congealed buffet. Wouldn't hesitate to recommend and we would definitely stay there again.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review and for your lovely comments, it is appreciated. We are pleased to hear that you enjoyed a comfortable stay at the hotel and that breakfast as to your liking. We agree that it makes a difference to have breakfast cooked to order for each guest and are pleased that you were able to enjoy this. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. We do hope to welcome you back in the near future so that you are able to see the ongoing investment in all areas of this grade two listed hotel. Best wishes, The Duke Team.

"2 rosette food, highly recommend!"

5
31/07/2018

We visited the Duke for a meal with friends. Upon arrival we were greeted by friendly, attentive staff who could not do enough for us. We've eaten in most of the restaurants in Plymouth but this is up there with the very best. I had the steak with blue cheese sauce which was incredible, my wife had lamb which she assures me was equally as good. Drinks and food all reasonably priced for the quality. After dinner we retired to the bar which was managed by friendly staff. Only upon leaving did we realise the Duke has two rosettes for its dining and we can see why. Thank you to all of the staff, we shall visit again soon.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Good afternoon, thank you so much for taking the time to leave a five star review. We are pleased to hear that you enjoyed your visit to the hotel and have passed your lovely feedback on to our Chef, who is delighted. We look forward to welcoming you back in the near future. Best wishes, The Duke Team.

"Enjoyed our visit"

5
30/07/2018

i booked a room, and was suprised to find we had a suite with a four poster bed. Very comfortable stay, staff were friendly and helpful. A short walk from the Theatre Royal, the Hoe and City Centre so an ideal location for exploring Plymouth.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a five star review. We are really pleased to hear that you enjoyed your visit to the hotel and look forward to welcoming you back in the near future. Best wishes, The Duke Team.

"Holliday to visit a friend "

5
24/07/2018

Lovely hotel central for Plymouth hoe,shops and theatre. The staff where very helpful a credit to the hotel.I booked a premier twin room for my friend and I,We had a separate little lounge in the room which was very nice.The hotel had a lift that was very handy as we where on the fourth floor.

"Architectural gem that has evaded the city planners"

5
17/07/2018

We arrived on the 9th July 2018 and were immediately impressed by the stylish well kept exterior with beautiful planting of troughs and hanging baskets and the graceful interior with sweeping staircase (there is also a lift). We were greeted by two very helpful ladies on reception who spotted a parking space we had missed in the hotel car park. The room was very large, superbly clean, and the bed the biggest we have ever had in a hotel. The view from the window allowed us to see (but not hear) the arrival and sailing of ferries at Millbay docks. Our room had a wet room shower with a very powerful shower which always provided plenty of hot water. We dined in the restaurant the first night and had a delicious lamb dish served with minted feta cheese, the service and food was superb. On other nights, as we had dined at the various properties we had visited (including Morwellham Quay, Cotehele, Mount Edgcumbe House and Saltram House or at the Wet Wok on the Hoe or Bistrot Pierre in Royal William Yard) we just had a bar snack which was as expertly prepared and presented as the main restaurant. Breakfast and the waiting staff are a delight - full English, Kippers, Poached Haddock or Continental all hot food cooked to order. Parking spaces are limited but we only had to park one night at Western Approach car park, 10 minutes away, before we regained a space in the hotel. On road meter parking is available near by. The hotel itself is a delight for lovers of high Victorian architecture, although rooms have up to date fixtures TV and Wifi, and the communal areas are kept spotless. Special mention to the ladies who keep the glass throughout the hotel fingerprint free on a daily basis.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Good morning, thank you so much for taking the time to leave a five star review, it is really appreciated. I am delighted to hear that you enjoyed your stay. We love the hanging baskets outside the hotel, it is lovely to see how they change through the seasons and is a lovely welcome to our guests. We are pleased to hear that your room was comfortable and that you were able to enjoy the ferries arriving, we love to watch them from the Tower where you can also experience 360 degree views of the city! I'm glad to hear that you enjoyed your dinner in our Restaurant and bar meal in the Lounge Bar, our Head Chef Nick and his team are amazing at what they do and have a real passion for the wonderful food we serve. We're pleased to hear that you were also able to visit some local Restaurants and attractions during your stay, we are lucky with our central location and are in close proximity to lots of wonderful places. We will be sure to pass on your feedback to our team and as you say, a special mention to the lovely ladies who keep the glass spotless! Thank you so much again for leaving such a detailed review, we look forward to welcoming you back in the near future. Best wishes, The Duke Team.

"Beautiful & Convenient"

5
16/07/2018

After watching an act at the Plymouth Pavilions, the proximity of the hotel was undeniably convenient. A clean and comfortable room, beautiful bar/lounge area and on-site parking made our stay pleasurable.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave a review, it is really appreciated. We are pleased you enjoyed your visit to Plymouth Pavilions, it is lovely to be able to just walk across the road following a performance. Thank you also for your lovely comments regarding your bedroom, our lounge bar and parking. We look forward to welcoming you back in the near future. Best wishes, The Duke Team.

"Overnight stay"

5
14/07/2018

We came to Plymouth to go to the theatre. We chose this hotel because of its situation being near the Theatre and The Hoe. We were not disappointed. A grand hotel but not fussy. Delightful staff who could not do enough for us, they even showed us around The Turret Room - what a fun place that would be to stay with it's 3 floors and amazing views. Our room was comfortable and well equipped. Plenty of sockets for the obligatory electronic stuff we all have. Delicious breakfast cooked to order. We will definitely return. Thank you.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Good morning, thank you so much for taking the time to leave a five star review following your visit, it is appreciated. Thank you also for your lovely comments, we are pleased that you enjoyed your visit to the Tower, it really is quite special with the 360 degree views of the city. We are glad to hear that you enjoyed breakfast and a comfortable night. We look forward to welcoming you back in the near future. Best wishes, The Duke Team.

"Terrible noise "

2
14/07/2018

This beautiful hotel is spoilt by the awful noise pollution from the road out front. We stayed in a double room with our dog, which had a front facing aspect. The noise from the pub two doors away, boy racers whizzing up and down milbay road, and the fact that we had to have the windows open due to the heat really spoilt the stay. The double bed was also really soft and uncomfortable which resulted in both of us suffering from lack of sleep and back ache for the rest of the weekend. We won't be returning.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to provide us with feedback, I am sorry to hear that you did not enjoy your visit to the hotel. We can only apologise that the noise from the Mount Pleasant disturbed your night and that you found the bed uncomfortable. I hope that when you reported the issue to our reception team that they were helpful and offered to move you to an alternate room (based on availability). It is very important to us to ensure that guests enjoy a comfortable nights sleep and we will always try to be accommodating where possible. Thank you again for taking the time to leave feedback, we hope to have the opportunity to welcome you back in the future to be able to improve on 2 stars. Best wishes, The Duke Team.

"Disappointed ??"

1
14/07/2018

Beautiful hotel, great location but sadly didn't sleep well. In fact the worst sleep ever! The noise coming from the pub which is close by was so loud I could sing a long to the words. Mattress was very lumpy and bumpy, possibly as old as the hotel it's self. No air con, or fan supplied... noise level of the traffic if with or without the windows being open.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review, however I am really sorry to hear that you did not enjoy your visit to the hotel. We can only apologise that the noise from the Mount Pleasant disturbed your night and that you found the bed uncomfortable. I hope that when you reported the issue to our reception team that they were helpful and offered to move you to an alternate room (based on availability). It is very important to us to ensure that guests enjoy a comfortable nights sleep and we will always try to be accommodating where possible. I am sorry to hear that you were not offered a fan. As you can imagine, these have been very popular in recent weeks due to the unprecedented weather we have been experiencing. We have since acted upon guest feedback and have had a large delivery of fans to ensure our guests stay cool. Thank you again for taking the time to leave feedback, we hope to have the opportunity to welcome you back in the future to be able to improve on 1 star. Best wishes, The Duke Team.

"Tea at the top afternoon tea in the tower suite. TOP BUTLER !"

5
08/07/2018

Delicious food and gorgeous views in the tower suite at the duke of Cornwall hotel Plymouth. However the main reason I am writing this review is to make sure our butler Christian gets the recognition he deserves, a wonderful personality and the ability to make someone feel special just by talking to people. Lovely to restore faith in humanity! On a very hot day, up and down the spiral stairs nothing was to much for him, and the Duke of Cornwall should feel honoured to have him as a member of staff. I hope Christian is recognised for this and continues to just be him, a wonderful gentleman! Thanks again!

"Beautiful"

3
02/07/2018

I know that it is a beautiful building but it needs to be reform in the interior. We were there for two nights . The rooms were as expected, traditional english decoration from the beginning of last century or even earlier. The floor was noisy when you walk on the room. Noisy the corridors and hot water was like a mystery. No hot water until the morning we were leaving. Ghost? People working there nice and helpful with the exception of one woman at the reception desk. Maybe she needs to smile a little bit.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review and to provide feedback following your visit. We are sorry to hear that you experienced issues with the hot water and hope that this was sorted upon reporting this to a member of staff. We try our best to ensure that guests have an enjoyable stay and will always try to be accommodating where possible. Thank you for our lovely comment about our team, however I am also sorry to hear about your experience at reception. I will pass this feedback onto Sandra, our Head Receptionist. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. We do hope that if you return you will see the ongoing investment in all areas of this grade two listed hotel. Best wishes, The Duke Team.

"Ok for a one nighter"

4
01/07/2018

We stayed here for one night on a Saturday in June 18 unfortunately there was a wedding reception going on downstairs so there were people and kids everywhere, we skipped the restaurant and went out. The room was nice , although tired but you could see it still had character. We had breakfast the next morning which was very nice, even though we had to wait a bit as they were busy, obviously with people from the wedding staying over.# The receptionist that morning was brilliant, great sense of humor and could not do enough for us. I forgot her name, but she was there on Sunday morning 17 June

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review, it is really appreciated. The hotel tends to be quite busy with weekend weddings, especially over the summer months, we hope that this did not impact your stay. Thank you for your comments regarding breakfast, they are cooked to order as you know and we are pleased that you enjoyed yours. Thanks also for your feedback regarding our Receptionist, Victoria, it is always lovely to hear that our team are doing a good job and we will be sure to pass this on. We look forward to welcoming you back in the near future. Best wishes, The Duke Team.

"Okay "

3
27/06/2018

It certainly is a grand old lady full of history and character. The car park is small and very tight but it's free so that's a bonus and you walk into a old fashioned grand hotel which is a pleasant surprise. Check in is very quick and efficient but surprisingly breakfast not included in room rate and is £12.50. I had a single room with a lovely view of a roof which was a little disappointing given the hotels location. The room was like an oven and unfortunately no air conditioning and the window only opened about 5 inches so I asked for a fan but none available. The room was clean lots of power points and a small but adequate bathroom. I had a drink in the bar a pint of stella being £5.25 a bit on the steep side so went to Wetherspoons down the road. Sleeping was difficult in the heat so I would suggest the company invests in more fans for hot weather. Breakfast was good and check out efficient. So a hotel worth a visit ask for a room with a view and a fan if visit during hot weather.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review and for your feedback, it is appreciated. As lovely as the hot weather is, we know that the hotel can get quite warm. It is very important to us that all guests enjoy a comfortable stay and we can only apologise that a fan was not available at the time for you to use. As a result of guest feedback, we have purchased additional fans to help keep our guests cool. We offer bed and breakfast rates as well as room only, we apologise that this may not have been clear when booking. We can see that you booked through Booking.com, we aim to provide the best possible rate for guests booking direct, so please do contact us in future. We are pleased to hear that you enjoyed breakfast and are sorry to hear that your bedroom was not to your liking. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. Thank you again for your feedback. Best wishes, The Duke Team.

"Comfortable Stay in Plymouth"

4
24/06/2018

Staff were helpful when we turned up early. The room was nice and clean and a really good evening meal too. We have stayed here previously as it's close to the city centre and was pleased that it was as good as last time.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Good morning Lynette, thank you for taking the time to leave a four star review. We are pleased that you enjoyed your return visit to the hotel and look forward to welcoming you back in the near future. Best wishes, The Duke Team.

"A warm welcome and great staff"

5
22/06/2018

The Duke of Cornwall is situated very close to Plymouth's seafront, the Hoe. It is also conveniently close to the Theatre Royal which is why we choose to use it. We have stayed here several times and have never been disappointed and will keep returning. We are unable to comment on the evening meals since we only stay here when we visit Plymouth to go to the theatre. Their dinner service starts too late for us so we eat elsewhere. On this visit we used the Everest Spice Nepalese restaurant in the nearby Atheneum Street. Excellent choice, watched the show and then back to the Duke for drinks in the bar.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave a five star review, it is really appreciated. Thank you also for your lovely comments, we are pleased that you enjoyed your visit to the Theatre Royal. We look forward to welcoming you back to the hotel in the near future. Best wishes, The Duke Team.

"Could do better"

3
19/06/2018

A family reunion at the Duke a hotel which we love, but regrettably on this occasion it did not live up to our expectations. The dining room was virtually empty and so there was no excuse for the disjointed waiter service, particularly receiving a drinks order that we had not ordered. It was a Saturday night and a wedding reception was in full swing and maybe as a result,this meant that the diners (the few that there were) received less attention than they deserved! The food was good, nicely presented but the whole evening lacked the theatre that one really expects in a formal dining room, particularly when you have elderly family members who love that type of establishment.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated and all comments are fed back to the relevant department. We hope to welcome you back in the near future and have the opportunity to improve on three stars. Best wishes, The Duke Team.

"Very enjoyable stay in a grand old dame!"

5
15/06/2018

We loved being in this hotel, especially knowing it had been built as a hotel in the 1800's! It was so lovely to soak up the history and atmosphere of it all. The first room we were booked into had a very soft mattress which was totally unsuitable for my husband - we asked to be moved and this was done efficiently and quickly. We had a lovely room on the first floor overlooking the park at the back. The breakfast was delicious served in a magnificent room. We look forward to returning.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Good morning, thank you so much for taking the time to leave a five star review, it is really appreciated. We are glad you enjoyed your stay with us, we pride ourselves on first class service and hope to welcome you back to the Duke in the future. Best wishes, The Duke Team

"A truly relaxing weekend"

5
10/06/2018

We stayed here for two nights whilst we attended a wedding function nearby. The staff are so very courteous and attentive; we entertained a number of family friends during the Saturday in the hotel lounge and nothing was too much trouble for the staff who supplied copious amounts of tea, coffee and soft drinks. Meals were supplied to us at the bar as the restaurant was fully occupied by a private function and we were well satisfied. Claire made us so welcome in the dining room at breakfast, all her staff are great. Can't wait to return to this hotel.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us such a positive review. We hope the wedding went really well and we are so pleased to have hosted you and your family and friends during Saturday. We will pass your kind words on to Claire and the operational team. We look forward to welcoming you back. Best wishes, The Duke Team

"Anniversary"

5
10/06/2018

A year after getting married at “The Duke”, and having such a magical day, we thought what better place to celebrate our Anniversary..... Once again it was AMAZING, Peter & his TEAM looking after us really well. Our room was superb once again & Dinner was truly delicious...... and as for Breakfast..... well, all-in-all BRILLIANT!! MANY THANKS “Team Duke”, we'll definitely be back again.....

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to write such a kind review, we really appreciate it. It was fantastic to have you back at the hotel one year on, how time flies! As we said we wish you a very Happy Anniversary and can't wait to see you in 2019! Best wishes, The Duke Team

"Beware of dogs"

2
07/06/2018

This was our third visit and probably our last. This is a beautiful old Hotel with a lot of original features, our large room was on the fourth floor with views out over to the sound. Our dissatisfaction was with the dog in the next room who just kept barking. Each time anyone walk along the corridor it would start the dog barking it also barked through the night and first thing in the morning. On complaining to the receptionist the following morning, I was told not to worry as they had checked out, I was also informed that dogs are basically allowed in almost all rooms!! Not one word of apology, sorry not good enough.

ppjadams, Manager at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are disappointed to read about your experience and that your stay was disrupted by another guests dog. We welcome well behaved dogs and owners and expect the presence of their dogs to be sympathetic to other users of the hotel. It is unfortunate that on this occasion your stay was blighted by this. We would hope that your previous enjoyable experiences would outshine the recent experience and we are certainly very sorry that this has taken place. We'd be delighted to welcome you back to hotel in the future. Best wishes, The 'Duke' Team

"Historic Building, needs an awe full lot of renovations/updating "

3
03/06/2018

As a yesteryear Hotel, you walk into what would have truly been an amazing place. Sadly time and a lack of ongoing investment/maintenance has meant that this wonderful property is past its best by a long, long measure. Hopefully someone with very deep pockets can save it ~ soon. Staff are good, not great unfortunately. Breakfast is great.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave us a review. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. We are sorry that you felt the hotel was in decline, as you can see a huge amount of work goes into investing in the grade two listed property. Best wishes, The Duke Team

"A piece of Plymouth history"

5
21/05/2018

A perfect location for attending Plymouth Pavilions for a concert and the room we had gave us a great view of the rear access, where we were able to see the acts arrive, which pleased my son. Very conveniently located to the facilities and shops of Plymouth. The fact that the hotel survived the bombings of World War II and continues as a hotel is fantastic.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We very much appreciate it. We are incredibly proud of our history, thank you for noting that and our location is great for catching a show. Famous faces occasionally even check in! We hope you had a great time at Pavilions and look forward to welcoming you again in the future. Best wishes, The Duke Team

"HMS Bulwark, Albion and Centaur reunion weekend"

5
19/05/2018

We have just spent a long weekend at the Duke of Cornwall at a Royal Navy reunion weekend. We had a wonderful stay. Could not fault it. All the staff were very pleasant and helpful. Special mention to Claire and Simon in the dining areas. Also thank you to Chloe too. They all deserve a mention, but those were the only names I managed to get. From the welcome to the departure we had a lovely time. The room (overlooking the front) was really nice. Good shower, lots of really hot water! The food was excellent. Compliments to the chef. Always hot and served on hot plates! It was a pleasant surprise that breakfast wasn't a buffet, but freshly cooked. Can recommend the porridge, kippers and smoked haddock. Shame they ran out of the smoked haddock on the Sunday, but not surprising as it was delicious. We had a gala dinner on the Saturday night. It was all very professionally served and, again delicious. The roast beef was to die for. We will certainly stay again next time we're in Plymouth. Highly recommended.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave such a lovely review. We really appreciate your detailed comments and will share them with our team. We all take a pride in providing first class service and the time you have taken to write this feedback will be appreciated by all. We very much look forward to welcoming you for future events. Best wishes, The Duke Team

"Bad plumbing, atrocious parking, awkward location"

2
18/05/2018

We stayed here for three nights, on the first morning I had a shower, we were on the fifth floor and there was no cold water flow so the water was scalding, I had to rinse my hair in the sink as the water temperature was burning my skin. I mentioned this after breakfast to reception and the said they'd look at it. When we returned to the hotel there was no indication that anything had been done so I went back to reception and asked. I was told by a gentleman that he'd not heard about it so it must have been fixed, his manner was quite offhand. I checked the next morning but it was just the same. I was glad to get home for a decent shower. As others have mentioned the car park is atrocious, inconsiderate parking by other guests is one thing however staff seemed to be using it as well. Finally the location is awkward, you have to drive past almost every speed camera in Plymouth to get there. The only redeeming features were the excellent evening meal we had in the restaurant and the maitress d' in the restaurant, a very capable lady. And the room decor was nice.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave us a review. We take all comments seriously and will share your shower issues with our team. We always aim to resolve any problems during your stay and we are sorry that this did not happen. Our car park offers a limited number of spaces and our staff are not permitted to use it, we are not sure what you saw, but our team have to park off site. Speed cameras have never been raised in the past and we don't feel able to comment on this. Thank you for your comments on the restaurant team and the evening meal, they will be pleased to read this. Best wishes, The Duke Team

"Very comfortable "

5
17/05/2018

My second stay at the Duke of Cornwall. Well located for the city centre, Hoe and ferry port. Friendly and efficient staff. Elegant public areas. Room traditional and comfortable. Good and generous breakfast. Only negative is difficult parking.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate your comments and will share them with our team. We look forward to welcoming you on your third visit in the future. Best wishes, The Duke Team

"Wouldn't stay again."

3
07/05/2018

Check in was unhelpful and not very welcoming. Car parking on the street costs 17 quid for 24 hours. There's no mention of cost of the "alternative parking nearby" and should've researched it. When you couldn't get in the small car park, there's no free option near. Bed wasn't very comfy. Old sprung mattress that made clonks and creaks whenever you moved. No airflow in room with window 80% blocked off on one wall and the other being tiny. Safety only allowed small gap to open. Bathroom nice but loo seat moved about lots. Default was feather pillows. Don't get this in modern times. As asthmatics we had to ask for different ones, which happened without issue. TV reception weak so most freeview channels unavailable. Check out was no better. No smile. No asking if we'd had a nice stay and if everything was alright. Where have standard hotel manners and politeness gone? Absolutely wouldn't stay again, and I'm now doubting best Western as this is the second of their hotels this year I've had poor service.

ppjadams, Manager at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are disappointed to read your comments. We strive to provide a first class product and service and are always collectively concerned to learn that guests have not experienced this. We will be certain to look at the items you have mentioned and rectify any issues. Our car park is generally adequate, although at busy times this can be full. We do however provide this facility free, unlike most of our competitors. Parking around the hotel is plentiful and is charged per hour and with a fixed overnight charge. For most guests the cost is minimal as they do not park on the street for a full 24 hour period. Thank you again for your review and we will hope to welcome you back in the future. Best wishes, The 'Duke' Team

"Pleasant"

3
03/05/2018

Stayed for one night, a handy location. The breakfast was standard quality but both a continental and cooked selection was offered. There was noise from traffic and a drunk fight outside as you would expect in a city hotel. The staff seemed friendly. Receptionists on check out were quite busy with phone calls so there was a wait. Also the car park is tight for space, luckily there was a car leaving when I arrived! They kindly gave me a phone charger to borrow overnight which was great.

Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We appreciate your comments. We do hope you will stay with us again in the future and we will hope to improve on the 3 star rating. Best wishes, The Duke Team

"Noise"

2
01/05/2018

Although the hotel was really old it was very clean and comfortable. I would never choose to stay here again. As was kept awake the 2 nights we stayed with the functions that wee going on in the hotel The second night was especially bad also the noise from the street outside was really bad. It always amazes me when the hotel is not very busy at all why they put you in rooms like these. A lovely weekend spoilt with having little sleep

ppjadams, Manager at The Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We are very sorry to learn that you were disturbed at night during your stay. We strive to be pro-active and we'd hope, that if mentioned to our reception team, at the time we could have worked out a suitable solution. We'd be very grateful of another opportunity in the future to welcome you back to the hotel. Best wishes, The 'Duke' Team

"Nice hotel "

4
29/04/2018

Really nice hotel in great position with a lovely cozy feel, decorated true to age. Our room was like an Edwardian study. Car park is small, we got lucky, but be prepared to pay £1.50 an hour during the day & additional charge overnight for on street parking next to the hotel. Food was disappointing. Ate in the bar & our burger & chips really wasn't worth £13.50. I've had far better far cheaper. Breakfast selection wasn't huge, but had all that was needed. Sadly the cooked breakfast was very very greasy and hubbys black pudding inedible. The staff were all lovely & room well appointed. We would stay there again, but wouldn't get our hopes up with the food.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are pleased to see that you generally enjoyed your stay, we are however concerned to see your comments regarding our food. We will convey your remarks to our kitchen team, who will be collectively disappointed to hear that you did not enjoy either of your meals. Thank you again for bringing this to our attention. We will look forward to welcoming you back in the future. Best wishes, The 'Duke' Team

"booked for 100 guests - nothing too much trouble"

5
29/04/2018

this was the second year that I booked the accommodation for deputies to a conference at the Guild hall, most stayed for 3 nights half board. the staff were so accommodating, with special requirements dealt with, efficiently & with no drama. We picked up a couple of minor niggles last year, these were addressed & honestly could not fault a thing on this years stay. If we return to Plymouth, this will be the first place we head

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated. We are pleased that you enjoyed your experience and that you will return when next in Plymouth. We will look forward to welcoming you. Best wishes, The Duke Team

"NOISE"

3
29/04/2018

Nice hotel, nice staff but the room 514 is above the pub next door and the music was so loud it spoiled the evening we saw the Royal Marine Band for my pre Birthday treat on the 28th April, so if you go there make sure you do not get that room.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We'll be certain to pass on your comments to the team. We are very responsive to noise issues, especially any caused by our neighbours. We'd have been keen to reach a suitable outcome had we known at the time that this was occurring. Hopefully you will allow us an opportunity to redeem ourselves. As such we will look forward to welcoming you back. Best wishes, The 'Duke' Team

"BEST (WORST} WESTERN"

1
25/04/2018

My 1 night stay must top my list of worst experiences, Went to best early after a tiring day only to be unable to sleep due tf the kitchen noise below which sounded like a battle with pans being thrown. Terrific noise from the pipe work when other guests were using water. Shower not working - unable to use bath due to mobility. BREAKFAST I invited a guest for a breakfast meeting and orders taken but before we had even got half way though our cerial the breakfast was placed on the table I called the manager who stated it could be taken back to the kitchen until we were ready (presumably put under a lamp) and so it continues Luke warm food by this time and so to toast only to be informed that the last portion of marmalade has gone and there is no more THE WORST HOTEL I HAVE EVER STAYED IN STAFF REALLY UNINTERESTED APART FROM RECEPTION WHO A CREDIT.- THE ONLY ONE NEVER NEVER AGAIN!!!!

"Good location "

3
14/04/2018

First of all I would like give credit to the reception staff especially Vicky who was so accommodating to me and my group. The only thing that wasn't consistent was the restaurant service and meal. Some staff seems to be working more than some whilst others seems to lock self confidence in their ability to do their job. Sometimes your meal would arrive at your table cold whilst other times you could be waiting along time for your meal to arrive during courses. The food itself was very tasty compliment to the chef he deserves a raise dinner was filled with flavour 9 out of 10. ROOMS: The rooms are clean,tidy and spacious. However, they are like a sauna I would not want to stay there during the summer unless they installed air conditioning in all rooms. The internet speed is not that great but durable. The bed could be a lot firmer mine was very soft whilst my colleague own just snapped in two as he sits on it. To management please provide fans for your guest as the rooms are way too hot and the heater was of with the window open.

"Superb beautiful hotel - in one of Plymouth's most iconic buildings"

5
13/04/2018

It was a delight to stay. Our room was comfortable, clean. We requested a quiet room, and were pleased how still it was. The public areas have a lovely spacious feel. The staff were always friendly and helpful. Our dog was made very welcome. Breakfast, served in the beautiful dining hall, was excellent. This hotel must be one of Plymouth's most iconic buildings, it was a delight to stay here.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. We are very proud of the building and you will see further investment in the exterior in the coming months ahead of the Mayflower commemorations in 2020. We look forward to welcoming you in the future. Best wishes, The Duke Team

"Favourite hotel, but needs a little updating..."

4
08/04/2018

We have stayed here countless times each year over the last 10 years as we visit Plymouth. As usual we booked our usual Superior room 104. This is a large room with sofa, large tv, and extra living area. The bed was very comfy and the room was great although the windows were filthy so you could not really see out very well. This is my favourite hotel in Plymouth and we will continue to visit however my two quibbles remain the same as they were when we first visited 10 years ago. Breakfast is superb. If you are over six foot one, you will not be able to stand up under the shower in this room but the main issue is the lack of a fridge. We pay extra for a larger better room and there is stacks of room for a small fridge to put a bottle of water ( which is NOT provided ) or a bottle of wine in. You will most likely get a fridge in most £70 a night B&B's but still not here. Anyway,see you soon and please provide a fridge in the Superior rooms.

"Birthday treat for my Wife."

5
06/04/2018

Stayed here for three nights in March to give my wife a surprise birthday trip. First class hotel the welcome by the reception staff was lovely felt at home the moment we arrived. Lovely room very clean and tidy. Would just say please a hand rail in the bath when you get older and have mobility problems it helps. Breakfast was lovely big selection and again very pleasant staff. Would stay here again without hesitation Its situated close to the city centre.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we very much appreciate it and all of your kind comments. We hope your wife was really pleased with her surprise Birthday treat. We just wanted to note that when booking if guests inform us of any mobility issues we allocate rooms accordingly. We want to make sure that everyone is comfortable and has everything that they need. We hope to welcome you again in the future. Best wishes, The Duke Team

"A welcome stop after getting caught up in the mini Beast from the East!!!!"

4
25/03/2018

a listed building which retains a lot of the old character, we liked it. Beds comfortable and rooms clean, no more to be said. We would just like to say a huge thank you to a delightful young lady who greeted us on the front desk Her name was Victoria. Beautiful smile and presentation, just what we needed on a grim effort at trying to get to our holiday cottage in the snow. We finally made it to our destination the following day. Victoria deserves to be acknowledged. Nothing seemed to be too much trouble. Thank you for looking after us Victoria we needed our spirits lifted and this young lady certainly did that. Well done Best Western x

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. It is always wonderful when one of our team is complimented in this way. Victoria always has a happy smile for our guests and we will make sure that she receives this feedback as well as our Reception and Reservation Managers. We are so pleased that you managed to travel on the next day to your holiday cottage and hope you had a great time. Best wishes, The Duke Team

"Could do better"

3
17/03/2018

Having read reviews for this hotel I expected so much more than delivered. Check in was poor, purely handed a key card with no directions on where to find our room where the dining room or bar was and left to find this for ourselves. Room was clean and well presented with the exception of folded beer mats to stop windows rattling. Very noisy and very little sleep due to wedding party. Breakfast was poor....very slow and mediocre service and staff only interested in wedding guests and not all guests. Just generally need to improve customer service. However hotel great location for access to Pavilions which was some purpose of our visit.

"Wonderful hotel, very welcoming and so atmospheric"

5
16/03/2018

I phoned the hotel directly to make the booking and Chloe was extremely helpful. When I arrived at the hotel I found an incredible, and somewhat imposing, building. I had seen pictures but the hotel is far more impressive in real life. It is, simply, stunning. I had a lot of baggage, I was moving home and was staying at the hotel for a month, and was having difficulty getting through the rotating door but a member of staff quickly came to my aid and helped me to the reception desk and waited to see if I needed help getting to my room. The member of staff on duty on reception was extremely friendly and made the check-in process very easy and quick, even with a printer problem. The lift is tiny, with a maximum capacity of four people… I am at least the size of two people and I had baggage equal to another two people and there was already someone in there but it made it up to the fifth floor, so maybe I'm not as heavy as I thought… or the lift has greater capacity (although not surface area) than stated. I was on the fifth floor, right at the top, and the window looks out onto Plymouth. It's a fantastic sight, especially at night, with the lights of the city shining and the Plymouth Pavilions (just across the road) constantly (though slowly) changing colour. The hotel often hosts parties and other special occasions in the Ballroom on the ground floor. Being on the fifth floor is ideal, because it not only offers great views you're also far enough away from the Ballroom so that the noise is hardly noticeable, in fact the hotel is one of the quietist I've been in. The room had all the old-world charm I had been hoping for but it was very small and hot, even with the windows open. The bed, there were two, was comfortable with a good view of the wall mounted tv, one of the few anachronistic elements in the room, the others being an electric kettle, iron and hair drier. The room was decorated with wallpaper the fitted the Victorian atmosphere of the hotel, in fact there is a great deal of wallpaper in the hallways and dining room. The bar and lounge are decorated with wood panelling and, with the Chesterfield style sofas and armchairs, resembles a London Gentleman's Club, only without the institutional sexism and racism. The hotel is beautiful inside and out, each floor has its own delights, like the small bar and lounge area on the second floor or the library, as you walk around you feel almost as if you were in an episode of Upstairs Downstairs (showing my age there) or Antiques Roadtrip. There are antiques everywhere, it's fun to wonder and spot them. The real stars of the hotel, and what made my month stay so relaxed, are the staff. I didn't encounter a single unhelpful or impolite staff member, from the person I phoned to book a room with to the maids who make up the room (and always left extra tea and milk as they soon realised I drink a lot of tea) to the wait staff in the restaurant, to the bar staff in the lounge bar (who know what I am going to order but never presume to get it before checking), and, finally, to the reception staff who were so helpful in so many ways. An example of how the staff went out of their way to help is when I spotted on the hotel website something called "Tea at the Top," afternoon tea served at the top of the hotel, in a turret like structure with 360-degree panoramic views and your own personal butler (better watch him though, as we all know, "it's the butler wot done it.") Wow, I thought, that would be perfect. So, I asked at the reception if I could book it, I had a friend visiting and thought it would be a great way to catch-up and enjoy a cup of tea at the same time. Unfortunately, Tea at the Top is only available from April (this was clearly stated on the website but I was so focused on the pictures to notice tiny details like that), it was currently the beginning of March. However, the receptionist went off and when she came back said that they would make an exception and I could book it. Sadly, due to the sudden snow fall, I had to change plans and was in London on the date arranged but I asked my friend if she'd like to take someone else. She found someone and they both had a fantastic time, they were made to feel very special and important and I was made to feel very envious! The price for my room included breakfast, which I must admit I didn't take full advantage of (I tend to stay up late and, so, rise late too) but on the few occasions I did venture down in time for breakfast I was very pleasantly surprised. Yes, there is a buffet but it is just for cereals, pastries and fruit juices. The cooked part of the breakfast you select from a wide menu, which includes porridge, kippers, smoked haddock and the full English (eggs, bacon, sausage, mushrooms, tomatoes, and, my favourite, black pudding). You can order as much, or as little, as you want but, and here's the great part, it is freshly cooked for you, as you order. So, no cold rubbery eggs from the buffet, everything is cooked just right for you; you want two rashers of bacon, one crispy and one not, no problem, that's what you get. The dining room is a rather grand affair, used both for breakfast and dinner. It has everything you would expect, a chandelier (just waiting for Del Boy and Rodney to clean) and nautical paintings on the wall. It is beautiful although not intimidating, as it might be, because of the friendly and professional wait staff. They couldn't be more attentive. The only problem, and one most guests probably wouldn't notice, is the restricted menu. There are seven or eight starters but only four main course options (a steaky thing, a fishy thing, a ducky thing and a veggie thing). The actual dishes change every week or two. So, most guests, who may stay for a night or a week, may not notice it but staying for a month I soon sampled everything the menu had to offer. However, for a hotel restaurant the food was excellent, I especially liked the artichoke and chestnut soup and west country ribeye steak (the accompanying beer-battered onion rings were incredible!). If the full dining room experience isn't what you want, there is a bar menu available throughout most of the day, offering sandwiches, burgers, and things with chips. This can be ordered from the bar or, when the bar isn't open, from reception. It can also be ordered using the telephone in your room and delivered by room service. Room service is 24 hours, although through the night the menu is slightly restricted, mainly sandwiches and such like.

"Wonderful venue for a presentation evening"

4
12/03/2018

I attended a presentation evening at this hotel. The Lord Mayor and her party were also in attendance at the function. We had a 2 course meal. The carrots were very hard but other than that the meal was good. The service of 120 people was extremely quick and very professional.. I have no faults with any service . From start to finish we enjoyed our evening. The staff couldnt do enough for us I do have one negative. The bar needs to be stocked with more of a variety. Jack Daniels is our request . An essential to any bar now adays. Well done Duke of Cornwall you made our evening. Keep up the good work

"Perfect shelter from the storm"

5
02/03/2018

I stayed at the Duke of Cornwall this week, when the South West of England saw its heaviest snowfall in decades. This is a gem of a hotel, full of 19th century charm. The staff were all incredibly welcoming, polite and helpful. The bedroom (although not particularly large) was in excellent condition. Breakfast in the gorgeous dining room was first rate - full englsh delivered to order. I'll stay here whenever I'm in Plymouth

"This hotel ticked all the boxes"

5
10/02/2018

We stayed one night as we were taking in an RSC production at the Theatre Royal. Free parking behind the hotel, a large comfortable room in a splendid hotel with original features. Convenient for the theatre. A very good cooked breakfast.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We are delighted to see that you enjoyed your stay, we'll be sure to pass on your comments to the team and look forward to welcoming you back soon. Best wishes, The 'Duke' Team

"Old world charm with all mod cons"

5
05/02/2018

Lovely characterfull hotel, I stop there often and enjoy each visit. Breakfast this time my favourite Haddock with poached egg. My favourite room was held for me. Good night's sleep on comfy bed. Will be back soon

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We are delighted to see that you enjoy your stays with us. We'll look forward to booking you in again soon! Best wishes, The 'Duke' Team

"Very rarely give a five. "

5
05/02/2018

What a nice hotel. The checking in was a pleasure. Seems a bit of a strange comment but the staff in the desk were just really nice. Simple as that. On finding our room, it turned out that it was a four poster bed room with a small side room. I had booked a Superior Double, and that's definitely what we got. It seemed to have been recently painted and was fastidiously clean. Bed was comfortable, bathroom was more than adequate, with a decent sized bath. The cold tap made some very entertaining noises, but that's obviously because it's an old building. It all added to the stay, no complaint at all. I can't find anything to fault the hotel itself. There were issues with some guests arriving at 4am and playing loud music - and I would be remiss in not mentioning this - but that was far beyond the control of the night staff. I feel sure that had I raised it at the time, it would have been dealt with. It's one of those situations where you weigh the balance between causing a scene or letting it sort itself out. It sorted itself out and I didn't get wound up. We only had breakfast at the hotel and it was very good. Dinner menu looked good, but with the variety of seafood restaurants in Plymouth we chose to eat out. Will I return? Yes, definitely yes. If you are looking for an “old school” hotel, the Duke of Cornwall is definitely worth serious consideration. It is a ten minute walk from town with it being just a little bit further to The Barbican. It is also just across the road from Plymouth Pavillions.

"Very disappointing"

1
04/02/2018

Attended the hotel for a friends 40th. Her party was being held there. The hotel is an impressive building and looks very grand. Our room was huge, very comfortable all be it slightly dated. It does need a bit of TLC. My gripe is with the staff and standards. I ordered a bottle of wine. Despite being the only guests in the bar (the bar doesn't open in the days. You have to go to reception to make an order), I had to chase it's wherabouts. When it finally came, in an ice bucket that was actually a pineapple tin covered in dried baked beans (see photo), it was warm. I was told by the waiter that he knew that. Hence the wine bucket! To be fair I was not charged for the wine. Whilst sitting, chatting to my friend we were brought our lunch by the waiter. I was extremely polite and friendly and thanked him for our food. As he left, he muttered something under his breath, although my friend and I did not hear it all, it ended with “need to stop drinking”. Both my friend and I heard this clearly and it obviously upset us. I decided to complain the next day and the duty manager apologised and thanked us. However, my husband informed me after I complained that it was actually the manager that had served us and made that comment. It was an awful experience and if management set such poor standards it is no surprise that the service is what it is.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We are very concerned to read your comments as we strive to provide a first class product and service. We will be investigating the circumstances of your remarks with the relevant staff on duty. Best wishes The 'Duke' Team

"Faded former glory "

3
04/02/2018

Oh dear what a shame, beautiful architecture and good location but rooms are very cold. Shower works when you run the hot water for over 10 mins and wake everyone else up from the ancient pipes. WiFi didn't work. Even the bedding has faded from former glory with flat pillows - not a touch of the formal finery such a grand building would have had. One of the reasons we chose this hotel was because of the central location and parking. As we were not allowed to use the parking after checkout it does not encourage you to stay and visit the city.....

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We are disappointed to read your opinion of the hotel, we invest a great deal of money and time into caring for our building. Our team has immense pride in the product we provide and we strive to respond and react positively to customer opinion and demands. We will be looking into your comments although we don't believe they were mentioned at the time of your stay, had they been, we could have rectified any issues. Best wishes, The 'Duke' Team

"Wonderful hotel "

5
29/01/2018

Stunning building and inside is old and full of charm , staff were very professional and happy to help . The restaurant is clean and the menu varied .Highly recommended and a perfect location for city shows or traveling around the southwest.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your kind review. I hope we can welcome you back to hotel soon. Best wishes, The 'Duke' Team

"great looking"

3
21/01/2018

great looking building from the outside but when got to the room very poor.carpets had there day.decor granny would love it.blinds don't fit.the only saving it was only across from the venue.we had a suite in the eves facing the venue so we could watch the line going down.couldnt get to the bar as they had several partys going on.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we take all feedback on board and report it to the appropriate department. We do hope you also fed back to Reception as we like to react quickly to any needs of our guests. The hotel is independently owned and the Directors invest a huge amount on an annual basis to public areas and room refurbishments. We all take pride in the building and hope that if you return to Plymouth you will pop in to see progress. Thank you again for your review. Best wishes, The Duke Team

"Standards have dropped"

3
20/01/2018

This was the second year we had come for New Years Eve dinner and dance. On arriving it appears that there were no decorations and the girl at reception said some of the decorations had already been taken down. The few decorations that were still up were more corporate advertising decorations rather than traditional christmas ones. Two thirds of the lights around the columns were not working because the batteries were dead. The room we had was 411, which is a odd shape room of a reasonable size. It had two small windows one of which would not shut properly and on the first night, which was very windy, produced a draught which prevented my wife getting a good nights sleep. On the second night we put towels above the sash to reduce the draught although to be fair it was not that windy that night. We have stayed at the Duke of Cornwall previously and the food has always been superb. The breakfast buffet was very good. I particularly like the smoked haddock in the morning but on this occasion it was very slightly off. The New Years Eve meal started with half a small glass of wine. Most places do not even sell 125ml of wine so why a half? The amuse bouche starter was excellent. The gazpacho soup was excellect and the onion soup was very nice. The sorbet was excellent. We both had the fillet beef with vegetables. My beef was barely warm and the veg was over wrought with a herbal seasoning (coriander). The mash potato was tasteless. The sweet was ok but could have been better. The cheese board looked good although neither of us had any. Unfortunately the sparkling wine for the new years toast never arrived at our table. Last year the new year's eve meal would have got 10 out of 10. This year it would be 6 out of 10.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We believe we have also responded to you privately via email, although as yet we have not heard back from you. We take all feedback as constructive and will always use this to improve or refine our product. Our New Year event was well attended and feedback from others was excellent. Please accept our apologies for not meeting your expectations on this occasion. We hope you may offer us an opportunity to redeem ourselves in the future. Best Wishes, The 'Duke' Team

"What a shame !"

3
18/01/2018

As you can see from the outside - it is indeed a beautiful building. The inside is very impressive, but needs a bit of TLC. It's the sort of place you walk into and see it's quite busy and wonder why the owners don't put some money back into fixing the place up instead of spending all the profits.The breakfast was fantastic & the staff very helpful & friendly. BUT - we had 2 single beds & they were awful. Very lumpy and very noisy when you turned over. They need to get their act together on this issue - it spoils what is a very nice place

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we take all feedback on board and report it to the appropriate department. We do hope you also fed back to Reception as we have a rolling programme of new mattresses etc and try to respond to constructive comments where possible. We are pleased to see that the breakfast was 'fantastic' and the staff friendly, they will be pleased to hear this feedback. The hotel is independently owned and the Directors invest a huge amount on an annual basis to public areas and room refurbishments. We all take pride in the building and hope that if you return to Plymouth you will pop in to see progress. Thank you again for your review. Best wishes, The Duke Team

"Just like Granny's house"

3
17/01/2018

We stayed here over New Year and it was quite disappointing. It smells slightly musty and is very outdated. The window in our bedroom was broken and when we complained we were told there was nothing they could do so we had a lovely cold breeze blowing through the room. The bathroom had recently been redecorated and was much nicer than the rest of the room which just looked old and cold. Our family had a room on the second floor and their room looked much more modern with a four poster bed so perhaps they are making their way up! Breakfast was very nice and the staff there were extremely friendly. The bar area was empty when we stayed so we ended up just sitting in our room on the last night watching TV.

"Christmas Party"

5
10/01/2018

I would like to express my thanks and that of everyone here at in our office for the fantastic Christmas party. The food was lovely, the room looked fantastic and the atmosphere and disco were fabulous. Everyone in the office has expressed to me how much fun they had and can not wait to do it all again next year. Thank you for organising the event and to all the staff who worked so hard to create a really fun Christmas party that was very much needed and appreciated.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your lovely review. We are delighted so see that you all had a great time. We are already taking bookings for next year so feel free to give us a call and we'll get you booked in! Happy New Year and best wishes....

"Disappointing service "

3
30/12/2017

Came for a wedding reception in the ballroom. Food was lovely but the service was atrocious. The staff just did not appear interested both serving staff and behind the bar. They were also very slow to clear empty glasses. The hotel bar was cosy with its fire and a nice place to sit and chat away from the noise of the disco.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We will feed this back to the team, who receive much praise for their excellent service. We are not sure why you did not experience the same friendly and efficient service. Best wishes for 2018, The ‘Duke' Team

"Welcoming and comfortable"

5
29/12/2017

We stayed one night the week before Christmas and had a really nice stay. Superb room and breakfast The bar meal was good as well. The reception and dining room staff were attentive ,very polite and friendly. Guest car park to the rear allows easy access.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We'll look forward to welcoming you back soon. Best wishes for 2018, The ‘Duke' Team

"Shabby but not chic"

2
26/12/2017

The room was worn out - it's no use saying that it is due for refurbishment because that is in the future, and we stayed now. The bedside cabinets looked as if they had been in a building site office for several years, some lampshades missing, one was badly damaged . . . and so it goes on. the bathroom was just big enough to take all the equipment but no shelf for bits and pieces, towel small [4 ft x 2ft is NOT a bath towel]. Breakfast no more than adequate - so-called individually cooked items were not hot, greasy and on a cold plate: would only merit an "average" in a low grade motorway services. there had clearly been a function the night before because much of the detritus was still on the unhoovered carpet. telephones between rooms did not work and when reported to the reception she asked if we wanted it seen to. well, of course not - very happy to have inoperative telephones! Overall the staff seemed a little scruffy and although hey performed the necessary tasks there seemed to be little enthusiasm. All in all I suspect the management is sloppy or even poor - it needs a re-boot all through! I would normally have written first to the manager but my experience is that such letters are invariable ignored - or at best replied to in a rather dismissive fashion.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are disappointed to read your comments and would have welcomed some feedback prior to reading it here. As an independent hotel, we'd be foolish not to react to our customer's needs and expectations and as such we are very responsive to any type of dissatisfaction. I hope that despite your experience you may choose to stay with us in the future. Best wishes, The ‘Duke' Team

"trying to pass cheap wine as prosecco"

2
23/12/2017

I bought a few bottles of Prosecco, then questioned one, there was no sign of prosecco on there, as a hotelier of 20 years and a keen wine collector, I ask is this a D.O.C prosecco I was told yes, then after more questioning the staff didn't know what a D.O.C was!! but still wanted the same money... TRAIN YOUR STAFF its more than pulling a pint, or call me and I,ll do it.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you Jason B for your review. We do sell Denominazione di Origine Controllata Serenello Prosecco. You would recognise this as it has the traditional D.O.C. certificate across the outside of the foil, cork end! We also sell a lovely Italian Frizzante which is made from the same grape varieties as used in D.O.C. Prosecco such as Glera with the addition of grape varieties such as Verdiso, Trevigiana and Pinot Bianco. The Frizzante is considered semi sparkling and is presented in a screw top bottle with no foil, no cork and of course no D.O.C. certificate. We do not sell this as Prosecco in any way and is clearly priced very differently. Staff are fully aware of the difference between the sparkling Frizzante and Prosecco. They may have been baffled by your request for D.O.C. Prosecco? We often buy some lovely Prosecco Superiore D.O.C.G (Garantita) which is made in the Treviso province of Veneto, delicious with some Brutti ma Buoni fresh from the oven...

"Would return"

5
22/12/2017

Lovely hotel with many period features, our rooms were large, clean and fresh. I had booked online a twin and a single room. We checked in very late and managed to get a car parking space to the rear of the building. Both rooms had a large television, tea/coffee making facilities and free wifi. Enjoyed a cooked breakfast the following morning in the dining area. All staff were pleasant. Checking out was just as easy as checking in.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We are very pleased to see that you enjoyed your stay. I hope we can welcome you back soon. Best wishes, The 'Duke' Team

"Welcoming atmosphere"

5
22/12/2017

On arrival I was delighted to find my dog was left a welcome package on my bed. How thoughtful! Also found the staff very friendly and the breakfast was delicious and plentiful. Rooms were warm and comfortable. Also very clean, and tea making facilities were good.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We love welcoming our guests and their lovely best friends! We are very pleased to see that you all enjoyed your stay, I hope we can welcome you all back soon. Best wishes, The 'Duke' Team

"Mr colin coulthard"

5
20/12/2017

10/10 all round really nice place nice hotel an good food. Well worth a visit, you have locall bars next to the hotel. Thank you to all the staff. Would defo stay again. The food is really tasty not st all badly priced. Larger £3.00 a pint?? good price at that.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your review. We are delighted to see that you enjoyed your stay. I hope we'll be able to welcome you back to the hotel very soon. Best wishes, The 'Duke' Team

"A great Devon welcome"

4
20/12/2017

A good location for Plymouth and the West Country, with comfortable facilities and helpful staff. Easy safe parking and access, with simple check in procedures. Very good breakfast, with a wide choice of dishes, cooked to order. Comfortable bed and spacious room, making for a most pleasant stay.

"Plymouth Ladies Charity Xmas Lunch "

5
15/12/2017

Yesterday, I had an amazing time at the Duke of Cornwall. I helped to organise and attend our Charity's Christmas Lunch and it was fantastic. The hotel's ballroom was so beautifully decorated, and with just under 200 guests all enjoying themselves, I felt very proud to be the secretary of Plymouth Ladies Charity Club. We chose what many have contacted us today to say was a perfect venue for such a great lunchtime party. The food was delicious, the ambience was incredible, the staff have been so friendly and professional, we shall definitely book this venue again for our future events. Thank you to everyone at this beautiful Hotel. From Thelma Baldry

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you Thelma for your lovely review. We are very pleased to hear that your event went well and that the ladies enjoyed their lunch. We can still hear the Prosecco corks popping!! We are always pleased to help support such a worthy event, and we'll look forward to providing a great venue, great food and great service again soon!! Have a fantastic Christmas and New Year...see you all in 2018!! Warm wishes, The 'Duke'Team

"Christmas party"

4
14/12/2017

This our 2nd year of holding our Christmas party at the Duke of Cornwall and once again we could not fault it. The food was excellent, piping hot and very tasty, only minor complaint was it would have been nice to have some greens on the plate. The serving staff were friendly and cheerful and although we can't name everyone a big thank you to Claire and Steve. The events manager Mel cannot be more accommodating and helpful, once again thank you Mel for helping organise a very enjoyable evening. Already booked for next year. Merry Christmas to everyone????

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are very pleased to see you enjoyed yourselves. The team work very hard during Christmas to make sure everyone enjoys their Christmas events, it's nice to hear that it's well received. We hope to see you again soon and at next years party nights! Merry Christmas to you all too! Best wishes, The 'Duke' Team

"Christmas Party - 60 very happy guests!"

5
13/12/2017

I have had the pleasure of organising and attending many many events at The Duke of Cornwall Hotel over the last few years, both in a professional and social capacity and yet with each visit I have never failed to be impressed by the charm and character of this venue. Therefore when I started a new role in a new organisation earlier this year, the Duke was an obvious choice for this year's staff Christmas party. What a great choice it was, the whole team had an amazing time and complimented that it was the best party they have ever had! The food was outstanding and the service super-efficient, you would never have known that the staff were catering for a couple of hundred guests in the other rooms as well as us! We had a couple of disabled workers in attendance and the additional touches that the hotel went to ensure their comfort was also very much appreciated. Our Christmas party experience this year was an outstanding one and the perfect way to celebrate as a team. We look forward to continuing using the Duke's fantastic conference facilities throughout 2018. A big thank you to all of the team and a Merry Christmas.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your lovely review. We are all delighted to see that you enjoyed yourselves yet again at 'The Duke'. We all work very hard during the festive period and it's nice to see that our efforts are well received. We'll look forward to welcoming you back soon and send our best wishes for a lovely Christmas and successful 2018. Warm wishes, The 'Duke' Team

"Xmas Dinner and Dance"

1
10/12/2017

My friends and I booked to come here for our Xmas party , what a disappointment . The very old fashioned dining room was freezing cold .The food was very poor ,stale rolls and very small portions of everything .The price for this was £35 per head , very poor .Staff were all over the place and not very friendly .As for the drinks ,make sure you take plenty of money as it was over £10 for 2drinks .All in all a dreadful experience .

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are very sorry to see that you did not enjoy your evening. We have already fed this back to the team in the restaurant, who have great pride in their service and product and will be collectively disappointed. We would have liked an opportunity to address any possible issues directly on the evening, sadly not so. We'd welcome an opportunity to redeem ourselves and as such I hope you will consider visiting in the future. Best wishes for Christmas and 2018 The 'Duke' Team

"Christmas Lunch for a large group of around 100 members from a local club which raises funds for national charities."

1
08/12/2017

What a disappointment. I realise that to provide a 3 course hot lunch for 100 people is a challenge but we have used the restaurant at the Duke for many years and have never had a problem with the food quality and quantity. Being a Christmas Lunch a large number chose the Christmas Turkey roast and I as well as a lot of other complained amongst each other that this was the worst meal we ever had. A slice of turkey rolled over a small portion of stuffing, a few sliced carrots, 3 small roast potatoes and a spoonful of red cabbage (which was actually purple). The meat was tough and tasteless and very unappetising so I and others left it on the plates. If anyone is going to a large function at the Duke involving a mass produced meal be prepared for disappointment. I'm hoping that the club committee will find a different venue for next Christmas.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are disappointed to read your comments, having had no feedback from you during your visit. The Turkey dish has been well received by the many hundreds of guests that visit us each Christmas. It is unfortunate that you did not enjoy your meal and for which we offer our apologies. The vegetables are 'silver served' to the table and as such if you require more then the server would be happy to provide. The 'red cabbage' is of course Purple in colour and only red in name, apologies if this caused any confusion. You have not mentioned the starter, dessert or lovely surroundings the hotel offers to our customers year after year. In fact I believe your event organiser has already booked for next year. I hope we can welcome you back to that event. Best wishes for Christmas and 2018 The 'Duke' Team

"Not great"

2
06/12/2017

If you ask for anything it seems too much trouble. Light blew on our visit but as we were checking out that day no one cared. Even emailed after to see if i could get a satisfactory repsonse (no reply after a week). Breakfast took forever to arrive (30min). Generally only book if cheap is my advice. My 1st time in a best western and probably last

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. I'm very sorry to see that you experienced an issue with your bedroom lighting whilst staying with us. It would seem that sadly we didn't rectify in enough time for you, for which we offer our apologies. I'm disappointed to see that we have for some reason not replied to your email. We will be looking into this matter further. I hope we can welcome you back to hotel again. Best wishes The 'Duke' Team

"Duke of Cornwall Plymouth"

1
02/12/2017

I arrived late. Room felt cold but assumed heating turned off. Went for meal in bar. Returned to room, Tried to turn heating up did not seem to work. I did not complain as I had very early start and did want disruption. Hoped not be too cold. So cold could not sleep. I rang down to reception. They offered me portable heater. I asked for extra duvet. Staff came up about 20 minutes later with both after I had rung down again. Warmed up a bit but still cold. Was offered a change of room but 11.30 pm and I had a very early start and I could not face changing as had to pack up everything. Unpleasant and cold night. Bathroom was poor. More like a B & B costing a third of the price. Flow of hot water restricted. What annoys me is that I am still charged full price with no real acknowledgement of the poor experience.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we read all comments and feedback to our team, which I have already done. We very much acknowledge your experience and we are sorry that you did not enjoy your stay with us. Whilst we understand that moving rooms is not ideal, our team would have done their best to make the move as smooth as possible for you. We believe you are a regular guest and we hope that you will return again. Best wishes, The Duke Team

"Me& mrs Walters "

5
19/11/2017

Beautiful place great history of the hotel ,food was lovely great staff wonderful room lovely and clean lots of space good car parking only 10mins from the town will definitely be back for a longer stay

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it and your very kind words. We look forward to welcoming you back for a longer break soon! Best wishes, the Duke Team

"A typical, non-typical Best Western. I love its charm. Room for improvement though."

4
10/11/2017

I have stayed here about 5 times, and each time I think the same things. The building is wonderful, charming and steeped in history (this is why I love Best Western hotels), but the current service does't always match the classic service. I was lucky and arrived early and managed to get a parking space which now seems to be well managed regarding payment since a recent upgrade, input your number plate at reception and park for free. Little touches like the old lift are marvellous. Check-in was average, I was left waiting whilst the receptionist called a colleague about a recently finished enquiry about a corporate event instead of checking me in - it would have been better to check me in and then call her colleague, she could see I was waiting. No upgrade/freebie (previously I have had a small bottle of wine as a platinum BW rewards member at this hotel). My room (510) was classic BW, and I loved it, large, nice view and with reassuring creaky floorboards. Shame the person in the room next to me had no volume dial on his voice. Breakfast was excellent, 10th November - so please pass on these commendations to the maitre d' and the waitress - they were excellent and attentive. The guy watched me go the wrong way after checking out and pointed me in the right direction for the car park! Please in future wear a name badge so I can mention you personally. Compliments to the breakfast chef too - I got exactly what I asked for and it was delicious and hot. Seriously, breakfast is often a weak point in a hotel's food offering, but not here, so well done to all involved. It was the highlight of my stay. Chefs of this quality should not be hidden behind the kitchen doors, when you can, please come out and meet your guests, I would have loved to meet you. I have not had dinner here at the hotel, so cannot comment on its quality, but judging by the prices displayed on the menu in the lift it must be exceptional. Especially given the local competition from other restaurants. This is such a difficult hotel to rate, because it depends on what you are looking for. I hope the following helps in some way, with my rating out of ten as follows: Location and parking facilities 5 History and charm of building 9 Reception and check-in experience 6 Room 8 Breakfast 9 Will I stay again? Of course I will! If anyone has any questions, please ask me.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We really appreciate the time it has taken you to go into such detail for future guests. We are an independently owned hotel and the Directors take such pride in our room refurbishments and food offering, especially our cooked to order breakfast. As you say it is always difficult to rate as some stay for business, some for pleasure... Our location for many is a 10 as we are central and convenient for a city stay. We will pass on your feedback to all departments and very much look forward to welcoming you in the future. Best wishes The Duke Team

"Ideal venue for family party."

5
06/11/2017

We have an annual get together for our family, which is ever increasing in size. We have had use of the Writing Room before and thought it would be perfect this year for our party of 19, which included 3 children aged 4,5 and 6 plus 2 infants under 2 years of age. From start to finish nothing was too much trouble, from the events staff with whom we liased for menu choices etc, right through to the waiting staff on the day, not forgetting the kitchen which produced the delicious food. Everyone involved at the Duke contibuted to make this one of our most memorable get togethers.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate your kind comments and we always enjoy hosting you and your family. As you are such a regular at the hotel your words mean so much. We can't wait to see you on New Year's Eve - you are in for a treat! Best wishes, The Duke Team

"lovely looking hotel"

4
30/10/2017

lovely hotel, very clean and nicely decorated. was only here for the night as was seeing a show in the pavilion which was just across the road from the hotel. had some food from the bar, was ok, nothing special and a bit pricey for what it was, and the 2 different barmen charged different pieces for the same drink. had a great nights sleep, and the bed was very comfy. breakfast was very nice too and freshly cooked.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate all of your comments and have fed them back accordingly. We will look at the bar issue as our tills are touch screen with the drinks all recorded at set prices. We hope you enjoyed the show and hope to see you again in the future. Best wishes, The Duke Team

"Poor meal out"

2
29/10/2017

A group of us had a small area to relax with a drink before a meal - bride and partner from another wedding squeezed by a few times to get to their room, very cramped space for our group- bar was limited so a trip 2 floors below to get one from the main bar was required ! Good starter for the meal - melon good presentation- others had to wait for soup spoons! Large piece of pate' but only 2 biscuits. Turkey meal was not up to standard for the Hotel - gravy lacked flavour and bland vegetables- the carrots and cauliflower were the only vegetables, they were served via one big serving plate carried by one member of staff who could not possibly get around to all of us quickly. Obviously meals getting cold (or eaten before) vegetables served really poor service. Fruit salad was mainly chopped apples in a brandy basket, served with the smallest teaspoon of clotted cream I have ever been served in Devon. Not Hotel standard very poor and disappointing. Think twice before a special party in my opinion.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. I'm disappointed to read some of your comments. We strive to provide a first class product and service, which is highly regarded locally as a fine venue for accommodation and events. The Hayward Room is a popular choice for private dinners and events, with it's superb decor and lovely aspect over Millbay park and marina. The feature of it's own bar is also well liked with our regular guests. I hope you may offer us another opportunity in the future. Best wishes, The Duke Team

"Nothing too much trouble"

5
28/10/2017

I stay here quite often with my two small dogs when visiting Friends and the Hotel is always spotless and the staff can not do enough for you...I do not partake in breakfast because I think £12 too expensive for someone like me who is not a great lover of food when waking up, plus I would have to leave my dogs alone in room, we usually wander down the Barbican, 10 minutes walk away and have a mackerel burger for me and sausages for the dogs, at Cap'n Jaspers, a mere snip at about £4 with a mug of tea or coffee!

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We appreciate your kind words. You can always call us direct for the best bed and breakfast rate, but Captain Jaspers has a wonderful history in the city opening back in 1978. Many have enjoyed a cup of tea looking out over the harbour and it sounds like a wonderful start to your day (and of course the dogs!) We look forward to welcoming you again soon. Best wishes, The Duke Team

"Fantastic but needs new pillows......"

4
28/10/2017

Seriously, this place needs to throw out all the pillows and invest in some new ones or at least offer guests a choice.......!!! Stayed for one night This is the oldest hotel in Plymouth, but we loved the old world style and ambience. Great location and within walking distance to everything Room (411) was huge but again no air or fans and only one window opened to allow any air into the room. Overlook's the car park which is brightly lit at night so curtain is down. Also has a window overlooking fire stairs, again curtain down. Car parking is an issue....recurring theme in England, with a small car park but plenty of off street parking. Cost is £2 overnight from 6.00pm to 8.00am. Tip - pay for parking to 6.00pm (£1.50 per hour) then come back at 6.00pm to pay for overnight parking. Easier to work out. Plymouth is a really outstanding place to visit, so much to see, the harbour and the fort are awe inspiring. we wished we had one or two more nights here. Again, look for deals as there are plenty of options. D of C is recommended though.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We appreciate your comments and I have spoken to our Housekeeping Manager regarding the pillow issue. She is aware and we have a regular programme of replacing mattresses and protectors and have started to refresh pillows which will continue through 2018. Please know that if you call Reception we will always change pillows where possible. Regarding parking as you say this is an issue for most places, we did just want to let other guests know that you can feed the metre and it will take you up to the time you require. You do not need to go back out at 6pm or 8am. The council did in fact re do the signage at the request of the local accommodation providers to make this clear as we want it to be as easy as possible for guests. We do have a small car park as well. We are so pleased that you enjoyed Plymouth, it is a very exciting time in the city with a great programme of events. We do hope you will return and explore further. Always call us direct for the best rate at the hotel. Best wishes, The Duke Team

"Overnight stay"

3
27/10/2017

Lovely looking building from outside however when you enter it becomes very old and tired looking, needs some work doing to bring it up to date with many other hotels in the same town.we had a bedroom on the 3rd floor , nice big room , built in wardrobe, tv, etc however tiny bathroom !! Also tea and coffee facilities could do with updating, we had 4 tiny milk pods and soft biscuits which i wonder how long they been there for ? Room very noisey ! The building is situated right on a main road with a loud pub next door (see photo of our view) also we had the room up stairs wake us up early as the floor creeked like anything !! The room could do with some blinds as the sun cane through the curtains, the bed also needs a more firmer mattress !! Staff were nice and polite though so cant fault them. We just sadly wont be booking a best weston hotel again .

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we take all feedback on board and report it to the appropriate department. We do hope you also fed back to Reception as we have a rolling programme of new mattresses etc and try to respond to constructive comments where possible. The hotel is independently owned and the Directors invest a huge amount on an annual basis to public areas and room refurbishments. We all take pride in the building and hope that if you return to Plymouth you will pop in to see progress, we are about to start painting the external railings to get ready for Mayflower 400 in 2020. Thank you again for your review. Best wishes, The Duke Team

"Birthday Treat"

5
24/10/2017

We booked in for a one night dinner, bed and breakfast stay to celebrate a family birthday. We stayed in one of our favourite rooms on the top floor (we are regulars at The Duke) while our friends who joined us had a fabulous room with sea view, lounge and bathroom. We dined in the restaurant, which has recently been recognised for its excellent cuisine with a second AA Rosette. The food just gets better and better with some stunning dishes on the menu. Service as always was excellent. Breakfast, as usual, was also excellent. Can't wait till the next visit!

"Dinner"

4
18/10/2017

I had a very good dinner at the Duke of Cornwall this evening. Delish vegetarian pasta and fruit salad. Efficient pleasant staff. Hotel itself very pretty and elegant with a stunning sweeping staircase, high ceilings and nice decor.

"Grand Victorian Hotel with a modern twist"

5
17/10/2017

Stayed for 4 nights at a special rate for Plymouth 10k runners! My wife and I was impressed by the grandeur of the hotel. Traditionally decorated to a high standard maintaining its character and features. Our room had everything we needed despite being a 'standard' double . Being at a special rate we did expect having an 'entry' room but it ticked all the boxes for us including 'usb' sockets to charge our phones . The room was very clean (I'm quite fussy about cleanliness) and standards were maintained each day we stayed. The bathroom was impressive too with both a bath and separate shower which was modern yet keeping with the period style and again was cleaned to a high standard with towels changed each day. Our special 'Plymouth 10k run ' rate included breakfast with a vast choice ranging from self service cereals, juice, fruit, yogurts to a menu for anything cooked to order . Service and quality was of an excellent standard. Parking was limited and can be an issue. The Saturday we arrived a wedding reception was being held which meant parking on the road . We were lucky to get a spot close by and didn't mind apart from the cost of parking meters, but luckily we managed to get a parking bay in the hotel car park late evening and then for the rest of our stay. It would be nice if the hotel and council could come to some agreement regarding this issue as it isn't the fault of the hotel but of the development of the area over the years with lack of foresight. The hotel staff were very friendly and professional and can definitely be recommended. The 'Duke' would be our first choice if we returned to Plymouth.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate your positive feedback. We were delighted to sponsor the Plymouth 10K, our Hotel Director ran with a team for the hotel and really enjoyed the route, we hope you did too. Your comments re parking were very constructive, thank you. Our Director is a Board Member of the Plymouth Waterfront Partnership who have spent years fighting to keep the parking around the hotels and B&B's free after 4pm and before 10am. Sadly it was a battle that was lost earlier this year, but we do keep trying to work with the council to improve things. Despite our best efforts the parking charges will remain, but we have changed how parking works in our own carpark to protect spaces for our guests. We hope our answer helps and we will very much hope to welcome you back in the future. Best wishes, The Duke Team

"Good city centre hotel"

4
16/10/2017

Super handy for Plymouth Pavilions and just a few minutes walk from the Hoe, city centre and Royal William Yard. We stayed for a 2 night break - our room was very spacious and clean but no air conditioning and it was very hot even though the radiators were turned off. We didn't eat at the hotel but had a drink in the bar which was reasonably priced for a hotel. The car park at the back is free for residents but is quite small and some of the parking spots are a bit 'tight' but we managed to get a parking spot no problem. This is an old building with lots of character and we will not hesitate to book again.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. We hope you enjoyed exploring Plymouth, we are right at the heart of all the key landmarks as you say. We will look forward to welcoming you back in the future. Best wishes, The Duke Team

"Overnight stay"

3
15/10/2017

The Hotel is very well located with its own car park. Old fashioned, traditional and elegant. Beautifully decorated and furnished in traditional style. We had 2 double rooms, both too small, and too hot. As a result we had to have our windows open. This let all the noise in from what sounded like a race track outside. Also our room was located under a busy corridor with the squeakiest floorboards. As a result we got almost no sleep. Had we been staying another night I would have demanded another room. Very disappointing. I mentioned this to the receptionist in the morning she was sympathetic but unable, at this point, to help. She pointed out that the reception desk was open 24 hours but you don't want to change rooms in the middle of the night do you. Breakfast was available at £12.50 but we chose the excellent Port O' Call 100 yards away at £4 for a bit of local colour! If you get the choice, chose a room on the top floor at the back of the building.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. We are sorry that you did not get a good night's sleep, this is so important to us and whilst we understand that you didn't want to move in the night, we would have done our best to get our porters to move you to cause you as little disturbance as possible. The best option re booking is to come direct and we will do best rates on bed and breakfast inc VAT. We do hope you will visit us again in the future. Best wishes The Duke Team

"Super Quaint"

5
12/10/2017

We stayed here for 4 nights in a suite on the top floor, for a friends wedding. What an amazing place! Old yet beautiful. Our suite was perfect. Clean, well kept. Everyone who worked there was really friendly and polite. We were very happy to get a place in the car park.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate your kind words. We hope to welcome you back again in the future. Best wishes, The Duke Team

"Definitely visit again"

5
09/10/2017

Lovely hotel, staff were very friendly & helpful. Room was lovely and breakfast was very good quality, we would absolutely visit again. Only down fall was the parking had to use pay and display which wrongly printed the tickets and parking cost us £20+

"Great dog friendly hotel"

5
08/10/2017

Lovely (if dated) hotel, friendly staff, especially receptionist who was very welcoming and helpful. Lovely little touch that you get a doggy pack for your pooch's holiday. Limited parking so you do have to get there early to get a space as on street parking is expensive. Will definitely stay again when in the area.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated. We hope to welcome you and your pooch back soon! Best wishes, The Duke Team

"Fantastic "

5
07/10/2017

I loved it. Comfortable room. Clean. Quiet. Friendly and helpful staff. Great location to many things. I walked to anywhere I wanted to go or close enough to transport. Food was good and the bar comfortable. Easy to relax.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review with such kind comments, it is very much appreciated. We hope to welcome you back in the future. Best wishes, The Duke Team

"Great stay"

5
05/10/2017

Breakfast great. Staff great. Room great. A fun stay.... Polite helpful staff. Breakfast was top notch. Room clean and well maintained. All the areas of the hotel we saw were spotless and in good repair.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated. Your comments are very kind and our Head of Housekeeping along with her team take a huge pride in the presentation of the hotel and are thankful for your comments. Best wishes, The Duke Team

"Great hotel, dog friendly"

5
05/10/2017

Wonderful 2 night stay. Dog friendly, lovely big room, shower and bath, double bed. Staff were helpful and friendly. Room service was efficient. Parking available, but can get full quickly, Plymouth is expensive for street parking, so this is a good bonus if you can get in. Recommended!

"Comfortable well located Hotel"

4
04/10/2017

Four nights in Plymouth included a pleasant stay at the Duke of Cornwall. Good sized room well appointed and the hotel is easy walking distance to the port areas. A great base to explore Devon and Cornwall from.

"Beautiful old building"

5
02/10/2017

Beautiful old building and I am glad it is being kept in working order, if you stay here you have to remember it is old so you do get creaking boards but some beautiful old decor bits, it is local for the town,hoe and Barbican with helpful staff, very clean.

"Eye-catching building, good location"

4
02/10/2017

When we booked, the standard rooms were all full so we paid a bit more for a superior room. We were pleased to find we had been upgraded even higher, to a room so beautiful they display a photograph of it on the board in front of the hotel (it's the black and white one). The hotel has a stunning look and is located conveniently close to Plymouth city centre. The staff are very friendly and the only downside for us is that the car park is rather small and difficult to access, but we have a small motorhome, so that wouldn't cause a problem for most people!

"Spacious and Comfortable Old World."

4
22/09/2017

My wife and I were pleasantly surprised by the very generous dimensions of the room. The wall paper was a bit too flowery for my taste, but the bed was very comfortable and the room itself was bright and airy. The bathroom and toilet was also of a good size, but would have benefitted by more hanging racks/hooks. It is an historic building so there is only single glazing in the windows. Nonetheless, traffic noise was not all that bad. Good bar and breakfast facilities. Did not try the restaurant so cannot comment on that.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate your comments. We hope to welcome you again in the future. Best wishes, The Duke Team

"One night stay "

4
21/09/2017

My partner and I recently stayed here for one night for a graduation which took place on the hoe (a very short walk up the hill behind) The hotel was beautiful, although a little dated, but that added something nice to it. Our superior room was large and comfortable and was at the front of the building. We both endured a good night's sleep and the staff were all very friendly to us. After a long 3.5 hour drive, we arrived earlier than the check in time but the staff were able to let us into our room straight away. The only thing that let this hotel down was the size of the car park at the back. Luckily when we arrived there was just one empty parking space for us but for the size of the hotel it needed to be a little bigger! Overall though a good location, easy to find and a really welcoming feeling. I would definitely recommend this hotel.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate your comments. We hope you had a wonderful time at the Graduation and that you will come back to visit us in the future. Best wishes, The Duke Team

"Two night stay for graduation."

3
19/09/2017

Booked two night stay for family graduation taking place on the Hoe area of Plymouth this hotel was chosen for its location. Exterior of hotel impressive architecture and entrance old charm Comfortable seating tiled floors ,our greeting on arrival we felt was a little curt payment asked for immediately which we paid having booked by Booking.com .Staff lacked history information regarding hotel When asked about the tower within the hotel told don't know anything about it but told there is a history book located in the lounge! our room was large but we had upgraded to a superior this was located on the front of the hotel road beneath some traffic and noise can be heard due tomorrow large sash windows which are singular glazed but this said nice vista ,two comfortable chairs large flat screen TV double bed beverage tray although limited ,iron and ironing table all we required we felt the room was dated but clean nice temperature the bathroom was large with separate bath and shower cubicle again all we required but again dated fluffy white towels plenty of hot water shower adequate immaculately clean serviced daily.Nice dining room breakfast good selection of cold food fresh fruit yogurt Danish pastry cheese ham cereal etc, hot food cooked to order presented nicely cooked perfectly staff welcoming and helpful . We felt overall the hotel and our stay was fine for purpose comfortable even though dated . is

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We have shared your feedback with our team. We have had some new members join us on Reception, we have urged them to explain that they are new and will make sure everyone is briefed on the basic history of the hotel. We hope that our Historical Brochure in the Lounge Bar was of some help to you. Our housekeeping team take a pride in the presentation of our rooms and we are very grateful for your comments. We do have an annual refurbishment programme that sees at least six rooms refurbished each year and we have completed all function rooms as well. We hope that you will return in the future and that the Graduation was a lovely event. Best wishes, The Duke Team

"A pleasant stay"

3
18/09/2017

Stayed one night here with family. Whilst our room was small it was immaculate and comfortable. The hotel is well kept and the breakfast cooked to order in a grand dining room, part of the grand past A pleasant stay

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate your time and lovely comments. We aim to provide first class service and hope you will stay with us again in the future and that we can improve upon 3 stars. Best wishes, The Duke Team

"Tired but ok"

3
14/09/2017

Stayed for 3 nights en route to Cornwall. Hotel ok, a little tired but fine for our purpose. Lovely 4 poster bed in a room by side of road, very noisy all night!! Breakfast was good, did not eat in evenings, preferring to sample local restaurants.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. We hope you can see that a huge amount of work goes into investing in the grade two listed property. We are glad you enjoyed breakfast and hope you had a great evening enjoying Plymouth. Best wishes, The Duke Team

"Dated, worn out, and in desperate need of redecoration..."

2
12/09/2017

I stayed in a single room and I can only imagine that this type of room does not get used very often otherwise the hotel would see the state it is in and do something about it... The whole hotel looks like it hasn't been decorated since it was built, and don't get me wrong, that can sometimes work very well and look great, but in this instance it just looks dated and my room looked worn out. The wallpaper (is questionable in taste) was covered in water damage and scratches (even what looked like claw marks both on the walls and headboard), both in the bedroom and bathroom (that's right, wall paper in the bathroom...). The windows are single glazed and although the heavy curtains were great overnight, the room was chilly. The paint work around the windows and doors was cracked and flaking. There was also a large patch of brown water damage on the wall at the base of the bath in the en-suite. The mattress was terrible and it felt like I was sleeping on a trampoline, so not great for anyone with back problems. In addition, the door handle on the inside of the bathroom was only held on by 2 screws when I arrived and not surprisingly it came off, when I took the handle to reception on my way out in the morning they were fine about it and when I came back it had been reattached and the two missing screws replaced. From a safety point of view I did not like that I could not lock the door like you can in most other hotels, having a mechanical lock in addition to the electric key card is reassuring and was missed. On the positive side, all of the staff that I encountered were very professional and friendly, and the toilet, sink, shower, and bedding were all clean (except for a dubious stain on the valance covering the bed-frame), I had good internet access, with a TV and kettle in the room. **A heads up to anyone with dietary requirements**, at breakfast I was advised that I should have informed the hotel in advance of needing gluten free options so that they could have ensured they had bought enough in. I was lucky that they did have some gluten free bread for toast and the sausages they stock are gluten free. All-in-all I would say that the experience I had would have been fine if I had been paying less, but for £75 per night (which was the discounted price for attending a specific event), the room was well below par. Other guests attending the same event, said they were very happy with their rooms, especially the size of them, so I do think the issue lies with the single rooms only, and perhaps only mine.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave us a review, we appreciate all comments and I have already feedback to the relevant departments. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. We are sorry that you did not experience one of our many refurbished rooms. I must say though that there is not an issue with 'single' rooms in the hotel. Unfortunately yours is on our list to refurbish, but many singles have been completed. We are pleased that the rest of your party were happy and hopefully this does demonstrate the programme in place. I hope from my comments above you can appreciate that we are surprised that you feel the whole hotel looks like it hasn't been decorated as a huge amount of investment has been made and many guests comment on this. The front of the building is listed hence the windows. Also all rooms are fitted with deadlocks on the inside, but I have just been to the room that you stayed in and it isn't working, I have told the owner and it will be fixed. We pride ourselves on a great team and we are pleased that you enjoyed that part of your experience. Best wishes, The Duke Team

"Wedding Stay"

4
29/08/2017

As our friends were getting married in the hotel we booked a room for the night. We booked via Booking.com as the hotel could not compete with the price we had been offered. The room itself was quiet and had everything we needed. The whole day was wonderful and we got a good nights sleep. The layout of the hotel is quirky and feels very olde worlde, but this made it different from a generic chain hotel. We enjoyed our stay.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. We did want to comment on the rate you received from booking.com though as we can and always match the best rate. Our Reception team would have done this over the phone, but you could also have matched online with our booking facility with Best Western. We wanted to share this as booking direct is always best and may help your future bookings at all hotels. We are pleased you enjoyed your stay and always love hosting a beautiful wedding. Best wishes, The Duke Team

"Clean, friendly hotel"

3
29/08/2017

My husband and I stayed here for 1 night on 26th August for a concert at Plymouth Pavillions arena. The Hotel is outdated but it's clean and the staff we encountered were friendly. When we checked in, the Receptionist offered us a pre-show meal in the hotel restaurant and phoned our room 10 mins later to confirm a time of our choosing. It was good quality food - 2 courses (starter & main) for £14.95. We also had dessert for £6 extra each. The room was clean and we had a superior room on 4th floor overlooking the Pavillions arena. There are tea/coffee/hot chocolate making facilities, lots of fluffy white towels, toiletries and the bed was comfortable. The breakfast was lovely - could help ourselves to fruit, cereal and pastries. We then ordered hot food from a menu which was freshly cooked. Apart from my poached eggs being overdone, the breakfast was lovely. Overall, if you're looking for an economical, average hotel, very close to the Pavillions arena then this is it.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. All of your comments are appreciated and will be shared with our team. We do have an annual refurbishment programme to invest in the exterior and interior of the hotel, every function room has been refurbished and we complete six new bedrooms per year. The owners invest a lot each year to keep the hotel looking beautiful for each guest. We hope you had a great time at Pavilions and hope to welcome you again in the future. Best wishes, The Duke Team

"Small but quaint"

4
25/08/2017

Stayed here for a night before catching a ferry. Hotel ideal location for early morning ferry. Room was very small but was fine for our purpose. We had two bikes and the hotel were helpful in allowing us to keep them in a room overnight. Overall, good value on the deal we had.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. We hope your ferry crossing went well and hope to see you again soon. Best wishes, The Duke Team

"Excellent stay"

5
21/08/2017

Great room slept well followed by an excellent breakfast. Well recommended for a short stay in a lovely city. Have used this hotel many times and have never had any problems. Have already booked another night at Xmas for after seeing a pantomime.

Leila N, Dircetor of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we very much appreciate it. We aim to provide a first class service to every guest - a great night's sleep and good breakfast are key! We look forward to welcoming you back after the panto. Best wishes, The Duke Team

"The staff are excellent. The rest I go, not so much. "

2
20/08/2017

As soon as I walked into this hotel I was insulted by a wedding guest. Of course this is not the fault of the hotel, but set the tone for my stay. The hotel is large, well situated and has free wi-fi and car parking for a limited number of vehicles. The lobby and third floor smell of stale cigarette smoke, and my first room of old cooking oil - including the bedding. I visited on business (teaching 7 hours and driving 4 the following day), so specifically requested a quiet room. My assigned room faces directly out onto a fire escape (I'll try to add a picture), but wherever, I'm here for sleep not sights. I arrived back from working at 11pm, and the hotel was mostly quiet. However, despite asking for a quiet room, it was far from peaceful! Music continued to be heard from my room until 12:30 - reasonable for a wedding, however once this quietened there began cacophonous noise from outside - banging on the fire escape, running up and down, slamming doors, which continued until 2am, whereupon I asked for a room change. This is where we arrive at the staff. The night manager and one of the staff, a lady, were very kind and helped me move rooms. They seemed concerned about the noise and investigated - but most importantly I got a quieter room. The second room was at the top of the hotel, and it was everything the first wasn't; light, airy, non-stinky and comfortable. I managed to sleep a good 5 hours before I had to get up for work. A notable mention goes to the lovely lady who was looking after part of the restaurant at breakfast time. She was fun, kind and efficient. So excellent staff, let down by the hotel. My priority is sleep - if you can't get that right, I can't give a good score.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate your comments and I have spoken to our team about your experience. A good night's sleep is at the heart of what we do, we understand your frustration and as you will have seem from our team's response, we are very sorry that your sleep was disturbed and wish we could have moved you much sooner. We also apologise for the wedding guest's behaviour. The hotel has been non smoking for many years so we are unsure where that smell came from, we also have an on site laundry and look after all the bedding ourselves. We are pleased that our team helped you to move and that your breakfast experience was positive. We do hope you will return in the future so that we can improve on the 2 star review. Best wishes, The Duke Team

"Adequate But Old and Tired Hotel"

3
17/08/2017

Have stayed here a few times over the last 2-years. It's an old hotel in need of modernisation, but it does the job of providing a room to stay overnight. I always remember this hotel, as when you plug in the iron in the room the lights always dim, so maybe some dodgy electrics. There is no bar, but a 15-20 minute walk into town opens the door to lots of bars and restaurants. This hotel has a free car park which is probably it's main attraction, but spaces are tight and limited.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate your comments. I will address the detail of your review in a moment, but we are concerned that it was the Duke where you stayed as we do have a bar and we are only a 5-10 minute walk to shops, bars and the main shopping centre n Plymouth? Assuming you did stay then let me respond in full. Just to reassure you and other guests, the electrics in the hotel are fine and checked in line with all regulations. In terms of modernisation we do have an annual refurbishment plans that looks after all public areas of the hotel as well as bedrooms and in the coming 24 months you will see renovation to the exterior of the building. The owners invest a huge amount in loving bringing the hotel back to its former glory. We hope you enjoy seeing the updates if you continue to return as you have been for the last few years. As I said we have the Lounge Bar that is open to all guests (non residents included) and the nearest pub is only next door. I do hope that our reply is helpful to you and we hope to welcome you again soon. Best wishes, The Duke Team

"Find Another Hotel"

1
16/08/2017

Our family stayed here for three nights. The interior of the hotel is in need of major renovations as what was charming at one point in time is now just old and tired. I left a wake-up call with the front desk the first two mornings and received no call for either day. By the third morning I just gave up on it. The included breakfast food was very good but the service was horrendous. Unlike many hotels only the beverages, bread, and fruit are on the buffet. The remainder of your breakfast is ordered from the kitchen. On the last day we finally just left after waiting over 40 minutes after ordering and the dining room was nowhere near full. The last straw however was being trapped in their tiny elevator for almost 30 minutes. The elevator sign notes that only four people can occupy the elevator and there indeed were only four of us in the elevator. When the door closed at the lobby level and the lift did not move we tried the "Open Door" button and nothing happened. We then rang the emergency alarm. A gentleman who evidently was the manager came and tried unsuccessfully to open the door. He then went upstairs to reset the lift in the rooftop housing. Nothing happened. He then returned and said he couldn't open the door. We responded that oxygen was getting quite low and we were having difficulty breathing. I asked him to call the fire department to come and pry the door open. Incredibly his response was he could not call the fire department without first calling his district manager. Finally some Good Samaritans helped pry open the door. Later the same manager came by our table at dinner and offered a bottle of wine. The strange thing is he never once said "We are sorry you had this unfortunate experience" or any other type of apology. Just the offer of complimentary wine. Some detailed customer service training is certainly in order for the staff at this hotel. This is one of the very few times I have ever given any hotel a one star "terrible" review. It was that bad.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. I'm very sorry to hear of the unfortunate failure of our lift. I can assure you the management on duty were busy trying to ensure your safe rescue from the lift. Guest safety is our first priority and it is paramount that safety procedures are followed to ensure that the lift is correctly isolated. I'm sorry that on this occasion this took what seemed to you a long time. I can also assure you that our lift meets all necessary requirements and has ample ventilation. Regarding the interior of the building, we have a continuous program of refurbishment and many guests comment on how lovely the building looks. Our rooms are all individually decorated to reflect our Victorian heritage whilst providing the modern comforts expected. Our breakfast menu and staff receive many positive comments from travelers so I am unsure as to why on your visit this was not as such. I will pass this on to the team for review. Thank you again. Best Wishes The Duke Team

"Good value with a great dinner."

4
14/08/2017

Stayed on a one night break on a bed breakfast and Dinner deal. Booked in effortlessly and was given a room on the fourth floor . Was just able to see the sea and the Brittany Ferries ferry. The room was ok with rather loud floral paper. One concern was the bathroom. The good size bath with a shower was difficult to get in and out of. The full length screen opened on one end only next to the wash-hand basin. With no grab rails it could be awkward. Like wise if you wanted a bath then getting in and out was again awkward as there was nothing to grab hold of or put your weight on the bath. If you have mobile difficulties suggest you do not use room 413. However room was ideal for our one night stay. Dinner was from the normal menu with no price limit. Really enjoyed the meal and the service was good. Breakfast was OK though the staff were a little bit surprised when we asked for our tea and toast after our full breakfast. They assumed that we wanted half white and half white toast without asking. The cooked breakfast was good though it would have been nice to be asked how we wanted our eggs done. Good that there was real ale in the bar and the cheapest wine was priced at £16.50. Would be quite happy to stay here again when visiting the area.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. All of your comments are so helpful and we will share the feedback with our team, your comments on breakfast are particularly helpful. Please rest assured that if a guest booked a room needing disabled facilities we have much better suited rooms that have been designed with accessibility at the heart. We hope to welcome you again in the future. Best wishes, The Duke Team

"Overnight stay"

4
13/08/2017

Lovely old hotel booked in the staff were really helpful and friendly. The rooms were fine clean and tidy as you would expect, Good location for the marina and wondering along the sea front easy access into the town.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate your comments and hope you enjoyed your time in Plymouth. Best wishes, The Duke Team

"Very well equipped and comfortable. Great location."

4
12/08/2017

The hotel is full of character, dating back to the 1800s, and is well maintained. It is in a prime location for exploring the city. Our room, on the 4th floor, was larger and better furnished than expected and the bed was very comfortable. The staff were smart, professional and friendly. The car park is very small so it is pot luck as to whether you get a space, but there is plenty of on road metered parking.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate al of your comments and hope to welcome you back in the future. Best wishes, The Duke Team

"Good location."

4
09/08/2017

Booked a single room for one night only. Firstly its good to find a hotel that offers single rooms! My room was in the 5th floor and faced the back of a sort of convention centre. The hotel is on a main road and probably due its age there is no double glazing. My room was a good size for a single, it was spotlessly clean. I ordered room service at about 8.15 pm but was told there would be up to an hour wait, which I found disappointing. The food, when it did arrive was however delicious. Breakfast was good, there is a cold buffet, fruit, cereals, juice etc. Hot food is cooked to order. The portidge served with clotted cream was amazing. Restaurant and reception staff were very friendly. Only stayed one night as attending a family funeral.

"Lovely traditional hotel"

4
07/08/2017

The rooms were traditional but well equipped although the mattress could be better.Good hospitality tray and room well serviced.Helpful reception who booked a taxi for us.Limited car park but plenty on road at £2 overnight if necessary.Walkable to Hoe and harbour,Can be a bit noisy if near the roundabout.

"Feels like home"

5
05/08/2017

Old beautiful hotel, big room and bathroom , tasty breakfast and good location; it was nice to sleep there and to come back from sea trips, and we like people working there very much for nice characters and help. Would be glad to be back another summer.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for your kind review. I hope we can welcome you back for another visit very soon. Best wishes, The Duke Team

"A Lovely Touch of History Character and Charm in Plymouth"

5
04/08/2017

This was our first visit to Plymouth and we wanted a hotel up to a certain standard where we could relax and enjoy the experience. The Duke of Cornwall looked as if it fitted the bill. At first sight, the Duke of Cornwall's characterful 170 year old Victorian Gothic façade is spectacular. Inside, the hotel retains its historic feel and charm. Redolent of a more elegant age, a wide, winding staircase with wrought iron balustrade leads guests to every floor; you can almost hear the swish of Victorian gowns on the stairs. Opening the door to our room, I got an instant visual hug from a huge, welcoming 4 poster bed, that was as comfortable as it looked and merited a big aahhhhh climbing aboard. An extra touch of luxury was a separate lounge with a big TV, just right for chilling out and downing a cuppa or two. The bathroom was roomy, appointed in cozy period style - I loved the colour scheme - soft muted green, very relaxing. Just my taste - I could have taken the bathroom home with me! Spacious, tastefully decorated and furnished in period character, with this had a home from home rather than cold, corporate feel. Unlike one of the reviews I read, we had no problems with road noise, nothing but peace and quiet and good nights' sleep throughout our stay. The staff were lovely, professional, sweet, they couldn't have done more to make our stay comfortable and enjoyable. My only regret is not trying out the special "tea at the top" experience in the hotel's iconic tower. Next time, I'd want to stay in the round tower bedroom and treat my partner and myself to a bottle of Champagne as we enjoyed a bird's eye view (vintage binoculars provided) of the city. What a lovely experience! For couples or solo travellers, this provides a level of comfort lifting a weekend away to another level at an affordable price. If you like character, charm, history over a more corporate setting, you'll enjoy this. I would go back again, and would recommend this.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for your lovely review. I think you've captured the feel of the hotel beautifully. The team will be equally delighted to read your review, which I will be sure to share with them. I hope we can welcome you back soon for our [email protected] Top experience and that bottle of Champagne! Best wishes, The Duke Team

"Impressive building, spacious rooms, minor negatives"

4
02/08/2017

Stayed here on business for a week. Positives: On arrival the exterior of the building is very impressive, classic victorian styling (website boasts Plymouth's first luxury hotel). Inside, the circular staircase and decoration of bar/lounge area is a nod to a more sophisticated era. Rooms are very spacious with high ceilings - a welcome break from cramped modern holiday inns etc. Breakfast is decent and service was great. Evening meal in restaurant was high quality but fairly expensive. Hotel is in great location - 10 min walk to harbour, plenty of bars and restaurants along route. Staff in general were polite and helpful, the room was clean and bed was comfortable. Negatives: Firstly the biggest problem (not really hotels fault but worth a mention) the road noise at front is appalling - locals seem to think the roundabout outside is a drift track - screeching tyres and loud exhausts until early hours every night. On warmer evenings the lack of air con means open windows, so light sleepers should definitely request a back room when booking. Next, the car park is quite small, however during my stay I was lucky and found a space each night. Bar menu is very limited, and unless you want chips or fries you should eat in restaurant or elsewhere. Shower took a while to heat up (wake up 5 mins earlier to counter) probably due to age of building. Finally the WiFi is free, but occasionally temperamental (had to reset the router a few times) speed is acceptable for general use. In response to other reviews, the floorboards are a bit creaky and decor/fittings (floral print) are somewhat dated but I would rather have the charm and character of an older building over plastic modern box rooms of other hotel chains. I guess it's up to personal preference. In summary, a solid 3+ star hotel with plenty of character and helpful staff. Would stay again if in the area

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are very proud that we stand out from the crowd when it comes to our heritage and uniqueness as a place to stay. We work tirelessly to ensure to ensure our guests enjoy their stay and that we provide comfortable and stylish surroundings in which to relax or carry out their work. Our restaurant team and kitchen brigade will be delighted to read your kind comments. As a city centre hotel some outside noise is, at times, to be expected. We are though, positioned perfectly to take advantage of all that Plymouth and the surrounding area have to offer. I hope we can welcome you back to the hotel soon. Best wishes The Duke Team

"Best Western"

3
01/08/2017

I would recommend staying in the back of the hotel. We were facing the street. The hotel does not have air conditioning and has a lot of street and traffic noise. The restaurant is good and the staff is friendly. The beds are not comfortable. So, with uncomfortable beds, street noise and hearing people walking around around their rooms through out the night, you may not get a good night sleep. I know I didn't. We were here for three nights. Rooms were dusty and other companions we were traveling with had mold in their room and unclean room.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. Please accept my apologies that we did not meet your expectations. I will be sure to pass your comments on to the relevant departments, who will react accordingly. I hope you may offer us the opportunity to redeem ourselves in the future. Best wishes, The Duke Team

"The Friendliest Hotel"

5
27/07/2017

I often stay at the Duke of Cornwall for business purposes, sometimes on my own and sometimes with my husband. As a sole female traveller the dining room is set out in such a way you don't feel awkward. The staff are really helpful and friendly and nothing is too much trouble. Would highly recommend this hotel. Nicely located for the Hoe and the Barbican. Just opposite the Pavillions.

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave such a lovely review. I'll be sure to pass on your kind comments and I hope we can provide a 'friendly' welcome to you again soon. Best wishes The Duke Team

"Old but OK"

3
25/07/2017

I wouldn't have booked this hotel because I like modern hotels (somebody else made the reservation) but it was quite nice. I had a superior room which was quite large and split level. It has been modernised to a degree but the bathroom fittings were budget grade in my opinion. There is a car park which was quite small but I found a space at about 6 pm. Breakfast was included and was old fashioned full English and quite good. There's a nice lounge which I didn't use but might have done if I'd seen it earlier.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is appreciated. We understand that the hotel is not for everyone and if you prefer modern, we are not for you. We are pleased that you had a nice room and enjoyed breakfast. Best wishes, The Duke Team

"Wonderful experience"

5
25/07/2017

We had a very large room with great views. Comfortable bed, well equipped tea tray and spacious bathroom. Service was professional and friendly. All staff very helpful. Great breakfast selection. Good location

ppjadams, Manager at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave a review. We are delighted to see that you enjoyed your stay. I'll be sure to pass on your compliments to the team, and I hope we can welcome you back to 'The Duke' very soon. Best wishes, The Duke Team

"A wonderful visit"

4
20/07/2017

Short stay for 2 nights, very pleasantly surprised by this hotel. As previously described lived up to expectation. Central to all amenities, shops, restaurants, theatre. Lovely areas to walk to, although do be prepared for hills when walking. Plenty of car parks around, although we left the car in the hotel car park. Inside the hotel you are greeted by wonderful staff who are happy to help and answer any questions and recommendations. Make sure you pick up a street map from the Desk, very useful when out and about. Or room was on the 3rd floor, be prepared for old fashioned creeking floors boards and sash windows, not sound proof, it fits with the building. Lovely spacious room, pleasant bathroom, although the sealant needs re-doing. Beds are very comfortable, best nights sleep for a while. Nice layout of the room too. The restaurant in on the ground floor, very large room with attentive staff. Great breakfast to suit all needs, caters for all dietary needs and plenty of choice, full English recommended. We chose to eat dinner out, so cannot comment on evening meal. Bar area very nice and relaxing, lovely oak panelling, with chesterfield style chairs and sofas, plenty of lighting and tables. Ample choice at the bar, including light snacks, tea & coffee too. If you like a traditional olde worlde style you will love this. Very relaxing, and very pleased we chose this hotel. Definitely will return.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated and we will pass on your feedback to our team. We aim to give our guests a first class experience in the grand surroundings of Plymouth's first luxury hotel. The owners and team take a pride in all we do and we very much look forward to welcoming you back in the future. Best wishes, The Duke Team

"Beautifull Old Hotel"

4
20/07/2017

My partner and I had the pleasure to spend one night in Plymouth, we stayed at the Best Western Duke Of Cornwall Hotel. The beautiful old building is really something to admire. I would highly recommend this hotel to anyone wanting to visit Plymouth. It was a lovely experience.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated. As an independently run hotel, the owners invest a huge amount each year on refurbishment so your comments are truly appreciated. We aim to give our guests a first class experience in the grand surroundings of Plymouth's first luxury hotel. We are pleased that you had a lovely experience and very much look forward to welcoming you back in the future. Best wishes, The Duke Team

"Fab hotel"

5
16/07/2017

Just returned home after a fantastic stay at The Duke of Cornwall,we stayed in room 514 which was lovely, bright and clean.Bed was very comfortable ,breakfast very good would definitely recommend this lovely old hotel.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate your time. Room 514 is a particular favourite among the team and we love delivering a good breakfast to all of our guests. We hope to welcome you again in the future. Best wishes, The Duke Team

"Lovely, old hotel."

5
13/07/2017

Lovely, clean hotel. Very comfortable. Good location. Excellent breakfast. I had a room on 5th floor with view towards the city. Quiet, clean and comfortable. Nice facilities e.g. Book loan. Lots of history. Car park. Would definitely stay there again.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. Thanks for your kind comments - the history of the hotel is something we try and share with guests, we hope you saw our Historical Brochure in the Lounge Bar. We look forward to welcoming you back in the future. Best wishes, The Duke Team

"Faded Victorian glory"

2
11/07/2017

The public rooms at this hotel are very impressive but the hotel rooms are poorly equipped and in need of modernisation. Rooms are of a generous size but bedding , especially the very tired mattress of poor quality. It is close to Plymouth amenities, especially the Hoe, but in a very noisy district, if it is summer and you need the windows open do not expect to get to sleep until after 2.00 a.m. Breakfast inconsistent, if you choose a quiet time it is ok but if it is busy expect poor service and quality.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave us a review. We read all comments and feedback where appropriate. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. We are sorry that you didn't experience one of our new room. Our new Head of Housekeeping has introduced a rolling programme of purchasing new mattresses, duvets etc in every bedroom. We are making great progress. We want every guest to receive first class service and we apologise that you feel you didn't experience that. We do hope you will stay with us again in the future. Best wishes, The Duke Team

"Great hotel"

4
11/07/2017

Booked a hen weekend many months ago. Have had lots of correspondence with the hotel. Very positive experience from start to finish. Great staff. Beautiful hotel. 5 star break. Would definitely recommend

"Wonderful building, disappointing experience"

2
07/07/2017

Spent one night here with my daughter on our way to Cornwall. The hotel is very much of another age - sweeping staircases, dated furnishings and decor. The car park was extremely small for such a large hotel and the person on reception could have benefited from some customer service training. Will be staying at Premier Inn next time

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We are sorry that you did not receive the greeting we would expect. We will be discussing this with our Reception team. Every guest should get a first class welcome and your comments will be used to make sure this is always achieved. We hope you and your daughter went on to have a great trip to Cornwall. Best wishes, The Duke Team

"Pleasing location"

5
05/07/2017

We always say here as an overnight stop prior to holidays in Devon. Friendly staff, quieter location, nice rooms, good breakfasts and friendly service. Perfect for our needs and well done, as always. The bar meals are especially good here!

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to write a review, we very much appreciate your kind words and hope you had / have a very happy holiday. The weather is stunning in Devon today. We look forward to welcoming you next year. Best wishes, The Duke Team

"The character of the place more than outweighs any minor issues that arise"

4
04/07/2017

What a lovely old railway hotel , just the sort of place we like to stay. However the Plymouth Milbay Railway Station terminus -which was originally situated opposite the front entrance- is sadly long gone . We were members of a large railway touring party from Teesside based at this hotel for 3 days.This was our first visit to Plymouth , our main motivation being to see the birthplace of my great grandfather in Cawsand ,just over the bay in Cornwall. Check in was efficient ,considering our party numbers and we were soon in the small lift up to the fourth floor. Our room overlooked a playing field and, in the distance, the sea in the dock area . We had a bar snack on the first evening in the comfortable lounge and the barman was both pleasant and efficient . The food didn't take long to arrive either and was fine , although not inexpensive . There was a very interesting book available in the lounge on the history of the hotel -which had recently celebrated its 150th anniversary, which we managed to peruse We had sufficient tea and coffee making resources in our quiet and clean room, but we did struggle a bit with the mixer taps on the shower in the compact bathroom as they tended to alternate between scalding and freezing. Breakfast was fine, sufficient choice on the buffet of cereals, fruit, juices. yoghurt, croissants as well as the cooked to order " Full English." Considering the size of our party the cheerful staff managed to ensure we were all fed and watered in good time every day although some people had to wait a few moments for a table at the busiest time . We didn't use the hotel restaurant on an evening as were wanted to be out and about in Plymouth, which as first time visitors we were very impressed with. The hotel is conveniently situated only ten minutes walk from the main shopping area and the Hoe and 20 minutes from the Barbican dockside development area which was lively.The hotel does not have SKY TV so I had to hot foot it 5 minutes down the road to the Walkabout sports bar on Saturday morning to watch the British Lions defeat the All Blacks rugby team. Sadly we never got to see the Hotel's Shackleton Room , which was a bit of a disappointment to my wife as her Grandfather had sailed to the South Pole in the early 20th century to relieve the explorer's ship when it was trapped in the ice. There are steps up to and just inside the entrance which can be a bit of a struggle for the wheelchair bound but apparently there is a rear entrance/exit via a ramp Obviously with an 150 year old building there are areas that need some updating but if this sort of issue worries you, then try one of the modern chains which will have all mod cons - but in our view perhaps nowhere near the character of this place.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to write a review, we appreciate your kind words. It is such a shame that Millbay Station was demolished, we feel certain now that the main building would have been restored and treasured. The old photos from our historical brochure are breath taking as the area has been through so many changes over the last 154 years. We are glad you enjoyed looking through this, it was a labour of love for the owners who take a pride in the history of the building. Their refurbishment programme is always about bringing the hotel back to its former glory and they have done so much in their 15 years at the hotel. I do remember you contacting our team re Sky and the Shackleton room. We really did try our best to show you the room, but we had a long stay in there and it wasn't possible for us to move this around when you got in touch. We hope this is a reason to come back, please request the room and we would do our best to accommodate you. It has such great photos and historical information in the room. How extraordinary that your wife's grandfather went on that journey to help the ship. We hope you enjoyed your trip to Cawsands, it is a beautiful little village. The water taxi's from Plymouth take a trip there, I hope you enjoyed how you travelled. Plymouth has so much to offer, we are pleased you enjoyed exploring and we hope to welcome you back to Britain's Ocean City again soon. Best wishes, The Duke Team

"Poor ... so, so disappointed"

2
03/07/2017

When I arrived at the Duke of Cornwall, the building looked grand and had a feeling of class about it. However, my first impressions quickly changed. The room I stayed in was incredibly dated and in dire need of modernization. The bathroom had stained wallpaper all over it and ventilation was poor. The bed was tiny and the view outside was ruined by the outside ledges and guttering which was littered with dirt, discarded cans and take away cartons. The wifi did not work on my phone or laptop at all during my stay which was again incredibly inconvenient. As i'd been travelling all day, I decided to eat at the hotel. Upon being greeted by a barman who clearly didn't want to be there, I asked for a pint of guinness after seeing the Guinness draught at the front of the bar. Upon looking back at the barman, he had returned and poured me a can of guinness. If i'd have wanted this, i'd have just gone to the supermarket. The salad I ordered looked like someone had just put some bernard matthews chicken on a plate with a few leaves, and the garlic bread with cheese was devoid of cheese ... not exactly a difficult order, but this was well and truly below what I was expecting. This stay also wasn't cheap ... £82 on a Sunday night, is actually quite expensive. I was so disappointed and I will definitely not be returning. The hotel needs a complete revamp.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We read all comments and feedback to our team. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. We are sorry that your room was not one of newly refurbished spaces, we are trying to get through every room as quickly as is possible, a huge amount of work goes into investing in the grade two listed property. We apologise that the wifi did not work for you. We do provide free wifi for all guests, occasionally the age of the hotel can cause issues, but we hope you reported this to our Reception team so that we can improve this in the future. Wifi does work in all public spaces, but of course we understand that after a long day you want to relax in the privacy of your room. All of our team are trained to deliver first class standards, we are sorry that this wasn't your experience. We do not understand why you weren't given the draught Guinness, if this was mentioned at the time our team should have discarded the tin and poured you a new drink. We hope you can see that we take all feedback constructively and aim to provide the best service to every guest who enters the hotel. We do hope that you will try us again in the future. Best wishes, The Duke Team

"Our wedding menu tasting Evening"

5
03/07/2017

The outstanding welcome we received by the staff at The Duke of Cornwall Hotel for our menu tasting for our wedding this November was outstanding. I believe nowadays people are quick enough to complain about the smallest of things but give no credit when it's earned and I believe credit was well earned here. Well done! Our waiter Kahaese presented himself perfectly. He was extremely polite and professional and couldn't have been any more helpful throughout the duration of our evening. Waitresses passing our table while looking after their own tables made comments to us about our wedding day wishing us well for the day. The chef came out and introduced himself and asked us to try a different kind of gravy he wanted to offer us for the wedding day. The receptionist arranged a visit up our honeymoon suit as we were unable to see it the last time we were there, and the gentleman who took us to the room was very friendly. All these individuals are a credit to the Duke of Cornwall hotel. They are the staff customers see first and I believe first impressions count. Well done. Carl and I were extremely touched by our own personnel taster menus Melanie Williams the hotels Function and Event Manager put together for us. Little things like that go a long way. So again thank you. The food we had was beautiful, it was presented well and we are happy with the food choices we would like to offer our guests at our wedding. We both are very much looking forward to sharing our wedding day with The Duke of Cornwall this November along with our family and friends

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us such a wonderful review. It is truly appreciated and we feel honoured to be part of your Big Day this November! We take such a pride in spending time with you to make sure that your day is exactly what you dream of. Food is absolutely crucial and our Chefs enjoy working with couples to get it spot on. We cannot wait to continue this journey with you... Only 144 days to go! Eek. Best wishes, The Duke Team

"Wedding at Grand old Plymouth hotel"

4
01/07/2017

Stayed at this hotel for 2 nights in order to attend a wedding with family.This is a traditional old style hotel from the Victorian era so is full of character ie. dark corridors ,creaking floorboards chandeliers old style lifts wide staircases which all adds to the atmosphere! We had a room on the 5th floor just below the Tower room which had a dual aspect overlooking the park and the ferry terminal. The room itself was quiet and cool,luckily we didn't stay here during the recent heatwave as there is no air conditioning Our bed was situated in an alcove on the side and proved to be very comfortable with decent pillows for a change, we both had an excellent 2 nights sleep! On the minus side the shower enclosure was on the small side and a person above average proportions would struggle to turn around inside.Also the extractor fan was noisy and needs to be replaced. Breakfast was of a reasonable standard with full English on offer fresh cooked to order. On the evening the food at the Wedding function was of a high standard with generous portions,this took place in the large Ballroom which had quite an opulent feel to it There is a large Bar at the front of the hotel replete with wooden panelling where afternoon tea or coffee can be enjoyed.Drinks prices are typical of most hotels ie quite expensive The staff were on the whole generally efficient and friendly and I had no issues with them. One tip is to try and arrive early as the hotel car park is on the small side with parking for only about 25 cars, the hotel has over 70 rooms arrive late and you will paying to park on an outside car park; To conclude then I would recommend this hotel and would return if visiting Plymouth again.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is always a privilege to host a wedding and we are so pleased that you had a good time. Our goal is that every guest has an excellent night's sleep and receives first class service. Good quality pillows are key! We know what room you were in and will look into the fan, many thanks for your comments. We look forward to seeing you again when you are next in Plymouth. Best wishes, The Duke Team

"Lovely grand old hotel"

4
28/06/2017

This was once a grand railway hotel and hits of the former glory can be seen everywhere. The room we had was very nicely updated, clean and had good quality decorations. The staff were friendly and helpful and arriving early we managed to park in the small car park. The only issue was that we were there during the heat wave, and although our room was nice and cool the bar area gets the evening sun and, as several windows do not open, was very hot. However we did manage to get a cooler seat one evening and enjoyed reading the lovely hotel history book provided in the bar, which we really enjoyed. If you like social history or are into railways it is a must read and set the hotel and surrounding area into context.

"Excellent Stay"

5
24/06/2017

Wonderful hotel, set in an ideal location for the city centre and also tourist attractions especially Plymouth Hoe. The room I had was duel aspect looking one way over the park to the sea and the other towards the city itself. I would recommend staying on a DB&B basis as prices are quite expensive otherwise. Food cooked to order so had to wait a long time to be served especially in the evenings.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is much appreciated. Our location is perfect for exploring Britain's Ocean City and the views from Plymouth Hoe are stunning. We hope to welcome you back to Plymouth in the future. Best wishes, The Duke Team

"Lovely surprise"

5
22/06/2017

We have lived in various countries of Europe over the last 30 years so our experiece of the hotel industry in the UK is limited. We found the Duke of Cornwell much better than our expectations. Slightly old fashioned in architecture and perhaps atmosphere, it was a really relaxing over-night with friendly and helpful staff. The meal we had in the evening was exceptional and much appreciated. When we return next time via Plymouth we will look no further.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we very much appreciate it. We are pleased you enjoyed your evening meal with us, all of our team are trained to provide first class service and we will look forward to welcoming you back to the hotel on your next visit. Best wishes, The Duke Team

"Great hotel lovely location "

5
19/06/2017

A very grand looking hotel with a real old fashioned feel. Very friendly reception and a grand staircase and imposing decor. We were on the 5th floor which was great, I had a good view over the roof although my wife wasn't quite tall enough! The room was very clean but a bit tired and had great sloping floors. Small shower cubicle but worked just fine. Breakfast was very good and again the staff really friendly and efficient. Slight nag, serve fresh kippers not from a pack. We'll certainly be staying there again. Excellent value, loads of character and style.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate it. As an independently run hotel, the owners invest a huge amount each year on refurbishment to keep the character and style so your comments are truly appreciated. We aim to give our guests a first class experience in the grand surroundings of Plymouth's first luxury hotel. We have passed on your kipper comments to our team! The owners and team take a pride in all we do and we very much look forward to welcoming you back in the future. Best wishes, The Duke Team

"Not bad, BUT......."

3
19/06/2017

The room was very nice, it looked out over the front of the hotel, nice and big, lovely bed - i slept really well. Nice TV too. Tea and coffee making facilities were as expected. The bathroom was spacious, therefore quite big enough for a shelf or something to put your toiletries bag on. I had to use the top of the toilet cistern. The shower took about 10 minutes to run warm water, then when i got into the shower, it got hotter and hotter and wouldn't cool down. I had to get out in the end or be scalded. It cooled down after about five minutes. The dining room: The staff were very pleasant, lovely in fact, but the service was so slow it was almost unbelievable. Porridge served with clotted cream was on the menu, but the porridge came with nothing, you had to ask for it. Then it wasn't clotted, it was whipped cream, but that took literally 25 minutes from asking for it, to actually getting it. So the consensus of opinion of our group was that we won't be going there any more. it's a shame because it's a lovely old place and it's become mediocre.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate it. We are pleased that you liked your room and had a good night's sleep. We are sorry that you had issues with the shower. We are surprised at your breakfast experience, our Operations Manager does not understand how whipped cream would have been used as we do serve clotted. We pride ourselves on first class service and hope that you will return in the future. Best wishes, The Duke Team

"Room At The Top"

4
10/06/2017

Stayed here recently whilst attending a conference at the nearby Pavillions.The hotel is a very old building which was built in the 1860s.Its a very historic place and very olde worlde inside.However this isnt a minus as it compliments the building.My room was on the fifth floor at the rear of the hotel and whilst parking is limited I managed to obtain a space for the duration of my stay.The room had been recently decorated but the windows are the original wooden framed sash ones and if the weather gets stormy they rattle loudly and being wood and old they have a few gaps too.The bathroom was modern and had the one window in the room which was double glazed. The room was large and had a sitting room and two tvs.Staff were friendly and approachable and the breakfasts were excellent all cooked to order.All in all an enjoyable stay in an historic setting.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate your comments. The hotel was indeed built in 1863, the front exterior is grade two listed which protects the windows and the wooden frames. We take a pride in our cook to order breakfast and are so pleased that you enjoyed it. We hope to welcome you back in the future. Best wishes, The Duke Team

"Well situated for city and Plymouth Hoe"

4
09/06/2017

Here for a family wedding. Some staff welcoming and friendly! Check in quick and easy. Found a space in the car park which is quite small. Breakfast good. Room very comfortable, lovely bathroom. Wifi excellent. Bar food not great. Short walk to the Hoe.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is much appreciated. Your comments will be shared with the relevant departments. We hope to welcome you back in the future. Best wishes, The Duke Team

"THis was a good stay"

4
08/06/2017

We were here for two nights. The family room provided an actual bed for the child great news. THe bathoom extract very very noisy. Music at night also very noisy and a little disruptive at night. Housekeeping great - we had do not dsturb up and they left a whole replacement kit outside - very good. Bar a bt busy before a function as was the kitchen but we were aplogicesd to for the delay. Staff very good. I liked breakfast but parner would rather a buffet -also real juices please - not the carton stuff - it was not good. Parking but not enought for the whole hotel but park and pay outside. AS said good staff . better directional signs inside would really help.

"Stopover"

5
08/06/2017

I recently had the pleasure of staying here for one night with my daughter as we were collecting her son (my grandson from University. I wish our stay could have been longer as the hotel was perfect in every way and represented excellent value for moneyThe boys came for breakfast in the morning and were made most welcome.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate your kind comments and hope to welcome you back in the future for a longer break! Best wishes, The Duke Team

"Ho Hoe"

3
07/06/2017

I stayed here for one night in a single room-It was small no real frills but a reasonable price. There was however a watery theme- I could hear an outside waste pipe overflowing off and on and my shower doors did not go anywhere near closing. Another guest mentioned that he had water coming from his smoke detector...Someone looked and said.." That will be all right!" The restaurant was nearly empty-The evening meal I had was chicken which was very good. I had asked for a paper in the morning and that didn't appear. I got the feel that the place needed attention to a number of maintenance issues-I reported my matters and the receptionist said thanks...But nothing was recorded whilst I was there. I would say this is a classic older hotel one where coach loads of elderly would probably be the mainstay-a bit of a rabbit warren-I could hear others snoring whilst sleeping and the rooms were not very soundproof. Reasonable location but tired and the restaurant service was slow with only a few diners. I wouldn't choose to stay again my preference is still The Copthorne.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave us a review, we appreciate your comments. Please rest assured that our Reception Team do feedback all comments left by all guests. With the horrendous weather that we have all experienced we did have a downpipe at the back of the hotel that was blocked. This was fixed immediately. we apologise that it disturbed you. Regarding the comments from your fellow guest our team wouldn't look at water coming in and say it was okay, it would be reported and dealt with as quickly as possible. In terms of our guests we have a healthy split of corporate and leisure guests at various points of the year. We do not have as many coach parties as the market is constantly progressing. Each year we have a refurbishment programme which invests in the bedrooms and public spaces as well as the general maintenance that the building requires having been built in 1863. We hope you can see that all feedback is discussed and taken seriously. Best wishes, The Duke Team

"Unimpressed "

2
06/06/2017

Called here for lunch wait some colleagues, while at a conference in the Plymouth Pavilions. We ordered soup of the day, as we hadn't a lot of time to spare, so we thought that we would be served quickly. Some other people ordered tea and sandwiches after us, so you can imagine our surprise when, after 20 minutes, we saw the tea and sandwiches being served, but our soup hadn't arrived. I asked if our order had been forgotten, only to be assured that it was on its way. We waited some time, while tea and sandwiches continued to be served. I asked again why our order hadn't arrived. The young lady apologised, and said that they had suddenly received a lot of orders. I pointed out that those orders were placed after ours, and that I assumed that the sandwiches had to be made up, so I couldn't understand why we were kept waiting, when all they had to do was transfer our soup from a saucepan to a bowl. When it eventually arrived, we weren't given any knives to cut and butter the rolls, and we couldn't find the server to rectify this. Disgraceful level of service in my opinion.

"Disabled access appalling"

1
05/06/2017

We attended a Reunion event in the Ballroom. The hotel has very limited parking at rear. The front of the hotel has many setups and not immediately obvious where the disabled access is. I asked at reception. The rear car park has no disabled spaces and if there had been room for the car it would have been useless as couldn't have got the car door open and allow passenger to get into a wheelchair. Anyway parked out on highway to rear (parking meters) and had to push the wheelchair in the rear car park entrance, very uneven surface and then along a series of metal narrow gantries into a first floor hotel corridor via a security door. The manager showed us to a Service lift and the wheelchair and companion could only just get into the small lift. Then to leave the reverse journey..... terrible. Buffet at event pretty bland and cold .. little tart, small pasties etc would have benefitted from being warm. Bar price for wine high .. beware.

"A very impressive hotel"

4
01/06/2017

The entrance and interior is very `old schools but none the worse for that, checking was a bit of a trial and the desk was manned by a male who was less than charming but my friends an I managed to get through the process and on to our rooms. The room was very clean and pleasant with an assortment of teas and coffee available, the bed was very comfortable and clean only one drawback, I couldn't get wifi in my room I had to go down to the lounge. Breakfast was very good well served and most enjoyable. It was a good place to stay

"Overnight stay"

5
31/05/2017

Excellent accommodation; large airy room with an enormous bed! (2 singles together) Plenty of tea, coffee etc. There was a wet room in the bathroom, and an excellent shower. Enjoyed a super night's sleep Had a room overlooking the football field and there were 2 pairs of Canada Geese grazing

"Nice hotel close to shops and to Pavilions"

4
24/05/2017

Good place to stay for the Pavilions if you are not local. Limited parking, but we got there early and managed to park easily. Nice bar area, with decent snack style food. Good breakfast in the morning. Staff were friendly and I would be happy to recommend the hotel.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. We hope to welcome you back in the future. Best wishes, The Duke Team

"Short stay"

4
23/05/2017

My stay was business related and proved an enjoyable experience. My room was very spacious with grand four poster and views to the harbor.The overall appearance is good for a hotel of its age, with good decoration etc. I ate with a colleague in the restaurant on the first night both choosing the pre theatre menu which was excellent in all respects and good service from friendly staff. Breakfast the following morning was excellent, one of the best I have ever had in a hotel and freshly cooked to order, and again the following morning. Meals provided during our conference event were not quite at the same level. The hotel has a lot of character and somewhere i would be happy to revisit.

"Good location - helpful service"

4
23/05/2017

I recently was booked into this lovely old hotel by the wonderful folks at Adeo Travel who organized my 14 day rail trip through England. The Duke of Cornwall has a majestic exterior and the inside is well appointed. I was grateful to be able to book a single room - and this one was relatively spacious, although the bathroom was small. It still served my purpose. It was close to town and also to the scenic Hoe and Barbicon wharves - definitely within walking distance - even for me - not the most fit person on earth. Plymouth Sound is beautiful. I took a day trip by rail to St. Ives, which was wonderful and when I returned later that night, I enjoyed a late lite dinner across the street at Salumi's. The hotel provided cook to order breakfasts (covered in my package). Good experience overall.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really appreciate it. We hope that your 14 day trip through England was a success, we believe Plymouth is a true gem. Salumi is fantastic as is the beautiful St Ives. Thank you for such lovely comments, we hope to welcome you back in the future and hopefully you'll have time to try our AA Rosette Restaurant. Best wishes, The Duke Team

"Could do with a redecorate/upgrade throughout"

3
20/05/2017

Stayed here on a work trip. Colleague had a newly decorated large room with modern furniture and large bathroom with seperate shower and bath all new and upgraded......my room was tiny with very old dark wooden furniture and a very well slept in bed where the mattress sunk and swallowed you up, bathroom was tiny and dated. Breakfast was lovely, cooked to order. Shame not all rooms have been upgraded.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review. We appreciate your feedback. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms. We aim to refurbish six bedrooms each year and use quality furnishings. With 72 bedrooms it is an ongoing programme and there is a difference between some rooms as you have said. We are sorry that your room was not one of our newest, but hope that you can see that a huge amount of work goes into investing in the grade two listed property. We hope you will stay with us in the future and experience one of our many newly decorated bedrooms. Best wishes, The Duke Team

"Disgrace"

1
17/05/2017

Our experience at this hotel was disgraceful. If we hadn't been a) exhausted, and b) just staying for a quick single overnight on our way elsewhere, I'd have simply left and gone elsewhere. We arrived at about 2:30pm, so not ridiculously early -- I expect there had to be at least a few vacant double rooms at this time. First, our room. It was room 309. The room was rather small, and shabbily decorated. The TV worked, as did all the lights, and the closet was amply sized. The room has a window. The window looks out onto an external concrete and metal stairway. No, not outdoors, onto a *stairway landing*, where people can tromp up and down the external staircase. WHAT? Delightfully, there was a half-smoked cigarette (or joint?) and a decaying shrimp on the outside windowsill. The room was quite hot, and the thermostat didn't seem to change the temperature in the room at all, so we had to keep the window open for *some* ventilation -- but I didn't sleep well knowing that at any time, someone could just open it right up and crawl in. Also, we did not have hot water in our room. I ran it for a reasonable amount of time, thinking perhaps it just needed some time to warm up. I ran it in the sink and the bathtub. I let it run for a good several minutes -- even went into the bedroom to make a phone call, came back, and it was still running cold, so I called down to the front desk. She asked if I wanted to send someone up....um, yes, sure, I don't mind, as long as I can get hot water. Two hours passed, and no one came up. We went downstairs to grab some food (more on that later), and on the way back upstairs, we stopped at the desk and asked again about the water. She said she'd send someone up. About ten minutes later, a manager came to our room. He turned on the water, and was in the bathroom for a good ten or fifteen minutes. Then he said, "Ah, there you go. Sometimes, you just have to run it for a little while. The pipes are old in this building, and it has to come all the way up from the basement." WHAT? I was four stories up...it shouldn't take ten minutes (no exaggeration, it was actually running longer than ten minutes) for warm water to start moving. We also wanted to have a light dinner. The menu available in the on-site pub was rather paltry -- we had a soup, salad, and sandwich. The cheese-and-pickle was some horrid flavorless cheese, with about a half teaspoon of pickle, on commercial sliced white bread. There was one server/bartender responsible for the drinks and food at the pub, plus apparently room service, so he was stretched to his limit, and everything took forever. The elevator is tiny, and apparently is often out of service. The front steps are crumbling and in disrepair, and the flag out front is embarrassingly faded and tattered. I would not stay at this hotel again, and I would not recommend it to others. We had made our reservation *months* in advance, we are Best Western Rewards customers, and we were "treated" to this?

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave us a review. Apologies for the delay, but with your feedback I wanted to investigate this with various Department Heads before responding in full. Our check in time is from 2pm, we are sorry your room was not ready, our Housekeeping team work very hard to prepare all rooms, this was unfortunate. The fire escape is not accessible by the public. It is secure from the bottom and operates to fire regulations with a push bar from within should guests need to vacate the hotel. Therefore no one would have been stomping around outside and no one would have been able to climb in. The window also wouldn't have allowed that. Regarding the water it does not take that long to heat from the basement as we would have several unhappy customers. We are sorry for the issues you experienced, we were surprised to hear that one of our team was with you for so long as this would not normally be our experience. Obviously it is hard to understand why you weren't paid a visit when you first rang down as all Duty Managers are on a paging system and respond immediately. We do not have an on site pub. We assume you are referring to our Lounge Bar? We are sorry you did not enjoy the food served. We do use local suppliers and the finest ingredients. We are not sure what steps you are referring to as the front steps are not crumbling or in disrepair and our lift is serviced regularly and holds four people. Again it is hard to know which flag you are referring too, but all four flags at the front are replaced on a regularly basis as the full force of the weather does have a impact, but we believe they add value to the front view of the hotel. We are sorry that you will not be returning to the hotel. Best wishes, The Duke Team

"A Grand old dame"

4
17/05/2017

This could be a great hotel, staff are really good ,breakfast is actually cooked to order ( a rare find these days) and it is a great location with fair pricing BUT on my second visit within 2 months Wifi was again barely working which is no longer acceptable and too many silly mistakes like serving a salad on a hot plate and door keys that keep needing to be reset.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a 4 star review, we appreciate your feedback and this will be shared with the relevant Head of Departments. We always want to achieve the best for every guest and the mistakes you have listed will be addressed. We pride ourselves on our home cooked breakfast and we are pleased you enjoyed it. We hope you will stay with us again in the future. Best wishes, The Duke Team

"Nice hotel, nice staff, poor water pressure "

4
17/05/2017

Stayed here for an awards ceremony in the town. Good staff, great location. Had a nice room on the 5th floor that looked well kept and fairly recently refitted. Poor water pressure both in the evening and in the morning meant terrible shower with just a dribble of water. Slept well and breakfast good. Would have been 5 out of 5 if it weren't for the shower. Would stay again if in Plymouth

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a 4 star review, we appreciate your feedback and will share this with the Management Team. A good shower is key to the start of the day and we will explore the issue that you experienced. We are pleased you enjoyed the rest of your time with us and hope to achieve 5 stars in the future. We hope to welcome you again soon. Best wishes, The Duke Team

"warm welcome"

5
17/05/2017

what a fantastic hotel , lovely and original . great staff, clean rooms,comfy beds , yummy breakfast and evening meal . we stayed here as it's near the pavilions where we went to a concert . so glad we stayed here as it's a truly lovely hotel . many thanks to all the staff

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a 5 star review. We really appreciate your kind words about the hotel and our team. We aim to give every guest the first class service that we have been providing for the last 154 years as Plymouth's first luxury hotel We hope you enjoyed the show at Plymouth Pavilions and hope to welcome you back in the future. Best wishes, The Duke Team

"Rundown"

1
14/05/2017

From the outside all appears lovely,but once out of the foyer area and upstairs not good.My first contact was with a man at the desk who was rude and not at all interested in interacting with guests.Once in the room there was a window where the wind came in the gap.A continuous humming from the bathroom even when you turned everything off.When I sat on the bed the end came up so my feet were in the air.Screw coming out of the room door handle and many more things.I went down to the desk and a lovely lady called Jody changed our room.The room was better but the doona cover was torn and the doona was too big so it hung out.The pillows were like Bricks as they had put 2-3 pillows in one case each being torn and the stuffing coming out.The building is old and I'm fine with cracks and squeaky floors that's part of the character but there is no excuse for old worn out towels and linen.They seemed to be only interested in the restaurant .Couldn't wait to leave left at 7.30 as street parking the only thing available ended at 8 am.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated and all comments are given to the relevant department. I have been to speak with our House Keeping Team regarding the issues you have raised. We are in fact one of the few hotels who still have our own laundry on site. The team are replacing all beddings and towels and are on a rolling programme until each room is complete, if they saw a torn doona that would be removed, we apologise it was missed. We would always change a room / bedding if a guest wasn't happy and Reception were informed, we are pleased that Jody was helpful. Our Reception team are all female so it is difficult to know who was rude on arrival, our Duty Managers are all trained in house and providing first class service is top of our list. We are sorry that this wasn't your experience. As an independently run hotel, the owners invest a huge amount each year on refurbishment, we have an annual programme investing in the public spaces as well as the bedrooms, that includes all elements of the guest experience. We are sorry that on this occasion we did not deliver that for you, but hope you can see that all comments are taken seriously. Best wishes, The Duke Team

"Good, traditional hotel"

4
11/05/2017

Stayed for a single night in May 2017. Very nice traditional hotel in the centre of town. Every room is different, the place has an old world feel to it, the staff are excellent and the breakfast menu includes smoked Haddock fillet, what more could you want?

"Another Successful Event"

5
10/05/2017

We returned to the Duke Of Cornwall at the beginning of May for our Client Lunch event but this time it was held in the Ballroom. For anyone planning a larger event the room is perfect, staff friendly, food excellent (Menu choice is varied) and the Events Team were there to answer any questions we had. Thank you Toni Sharpe and the staff at the Duke of Cornwall.

"Excellant room shame about the noise"

5
08/05/2017

Again another lovely stay at this hotel.... however we chose a superior room this time and yes the room was lovely, room 515, especially the nook that had the bed in it - but I would have preferred the standard room as it was quieter - this room was next to the boiler room - so not much sleep and didn't help with the heard of elephants also, above us from 4am !! Did speak to reception and understood its out of their control, but the boiler - well not much sleep and shouldn't be call a superior room due to the location of it

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is appreciated and we take on board all feedback. I have spent time talking to our team about the issues you experienced. We normally suggest 515 as a quiet room, clearly this was not your experience and for that we are truly sorry. Just to clarify there is no boiler room in that area of the hotel, we are not sure what was disturbing you and haven't received other similar complaints so it is hard to understand what caused the issue. Our Tower Room was in use so the noise overhead can only have come from this room. As our team said it is not something we can control, but we are sorry that the noise woke you at 4am, we understand how frustrating that is. We hope that you will join us again in the future. Please remind our team of your issues when booking and we will do our best to book the quietist room for you. Best wishes, The Duke Team

"Unipressed"

3
30/04/2017

Grand looking hotel but leaves a lot to be desired. Our room was spacious but the toilet was leaking there was a rip in the curtains and the plastic base in the shower cubicle once you stood on it felt unsafe - as if it needed support. We informed the manager who didnt take notes - so whether the work will get done who knows. Coffee was luke warm at breakfast and after asking for it to be changed we were informed by staff - we dont make it - we just press a button and it comes out of the machine! The impressi n is its freshly roasted but obviously its not - We waited nearly half hour for our breakfast to be served too. Plus Why toast is brought out first I will never understand. Its cold by the time cereal is over. The young waitress just 'plonked' our food down with no smile or greeting - not what we are used to. Wouldnt stay again - even tho we got a small portion knocked off our bill - the bedding /quilt leaves a lot to be desired too - seen better days. This was a superior room too. Disappointed.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to write a review for the hotel. We appreciate all comments and feedback to all relevant departments to improve our services for future guests. Our Reception Team are always on hand to help and would aim to move a guest if they were unhappy. All of our Duty Managers are experienced and would feedback any issues, especially leaks etc, we are sorry that you did not feel that your comments were taken seriously. Our coffee is fresh and we pride ourselves on cooking breakfast to order, we are sorry that yours took so long to be served. We also train all staff to deliver the first class levels of service that we expect our guests to receive. We are sorry that you didn't experience this. We want all guests to leave the hotel having enjoyed their stay and we are genuinely disappointed that you feel we didn't achieve this for you. Best wishes, The Duke Team

"Praised by John Betjeman"

3
29/04/2017

Victorian Gothic looking hotel close to the town centre. A few minutes' walk from the Hoe. Medium size with about 70 bedrooms. Car park is situated at the rear of the hotel. The service and quality of the bedroom were as you might expect of this type of inner city “Railway” hotel now trading under the Best Western brand. Impressive reception and grand staircase.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to write a review for the hotel, it is very much appreciated. We do have 72 rooms in total, we are independently run by owners Walter Combstock and Jonathan Morcom, we are part of the Best Western brand, but they do not influence the day to day running of the hotel. The staircase is listed and Walter put a lot of work into our Reception area so your comments are appreciated. We strive to provide first class service and have our guests experience at the heart of all that we do. We hope to welcome you back in the future. Best wishes, The Duke Team

"Duke of Cornwall in Devon"

5
29/04/2017

Once inside this lovely 18th century hotel you are left with the pleasing feeling that this hotel oozes class & it gives you high class. A short walk takes to the major shopping arra with many good class restaurants

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated. As an independently run hotel, the owners invest a huge amount each year on refurbishment so your comments are truly appreciated. We aim to give our guests a first class experience in the grand surroundings of Plymouth's first luxury hotel. We are pleased that you left with such a warm feeling. The owners and team take a pride in all we do and we very much look forward to welcoming you back in the future. Best wishes, The Duke Team

"Ideal for the Pavilions"

3
27/04/2017

This historic hotel looks the part from a distance. The closer you get, the more you can see how much work is needed to keep this hotel in the game with the many rivals Plymouth has. Inside the staff were friendly and the rooms clean and tidy. Lounge bar could do with either modernising or improving the existing design. Priced very well for the location and spec of hotel. Would pay much more if facilities were improved. Free car park is a bonus!

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to review the hotel, we really appreciate it. The great news is that we have a constant refurbishment plan, this year we've refurbished our Millbay Function room and completed a couple of bedrooms with a large room in progress at the moment. The front of the hotel will also be getting a make over in the coming 12-24 months. All of the railings will be painted, as will the side of the building and the iconic tower and flag poles will be restored. We started the exterior work last year as we restored the front canopy. We hope you can see that the owners make constant investment in the beautiful building, it's like the forth bridge! We also have some exciting plans for the Lounge Bar. We are pleased that overall you enjoyed your stay and we hope to see you again in the future so you'll see the progress. Best wishes The Duke Team

"What a great place."

4
24/04/2017

Stayed for the second time on 20,21,22/04/2017. It really is a very nice place. The room's have load's of space, 5ft bed and a lovely bathroom. All well clean and looked after. The staff are friendly and they seem to remember you at meal time's so they know who has tea or coffee. We was here for a group conference so lot's on. Plymouth it self is quite a nice place, my wife and my self had a walk along the sea front on a free evening and a drink or two in the local pub's. Well enjoyable. We will return here again sometime in the future.

Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we really do appreciate it. Paulina, our new Head of Housekeeping, and her team take a pride in all rooms and will appreciate your comments as will our Restaurant Manager. We love being at the heart of Britain's Ocean City and are pleased that you had the opportunity to enjoy our stunning waterfront and some great local watering holes! We look forward to welcoming you back in the future. Best wishes, The Duke Team

"lovely old hotel -"

5
20/04/2017

This is a lovely old hotel - the outside needs a little work - but the rooms and public areas are well decorated - the staff are excellent and the breakfast was fabulous - it is well positioned near to the city centre and The Hoe - I would certainly stay when next in the area -

Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is very much appreciated. We are pleased to tell you that the exterior of the building is due to get refurbished over the course of the next 12 - 24 months. We started last year by refurbishing the entrance canopy and will continue to paint all railings (a big job!) the side of the building, restore the iconic tower and the flag poles. This will all be complete by the end of 2019 ready for the Mayflower 400 commemorations throughout 2020. Thanks also for your comments on our team and the breakfast, we take a pride in service and our breakfasts are cooked to order as you know. We look forward to welcoming you back and hope you enjoy seeing the transformation. Best wishes, The Duke Team

"Friendly staff. Horrible mattress"

3
20/04/2017

I would give this 1 star if not for the friendly staff. It needs a makeover. Looks tired and old. Very small bathrooms. Mattress was old with horrible springs. Location is ok within walking distance to the Hoe and mayflower steps

Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we do appreciate it. We are sorry that the mattress was uncomfortable, we do encourage all guests to call our Reception team as we would always do our best to make sure you enjoyed your stay at the hotel. We do have a regularly programme of replacing mattresses and this is something that our Housekeeping Team inspect on a daily basis. We are pleased that our staff were friendly and our location is great for those wanting to be at the heart of the city. We do hope that you would consider staying in the future and would make sure you had a comfortable mattress on arrival. Best wishes, The Duke Team

"3 star hotel with 5 star service"

5
18/04/2017

My wife and I stayed for 2 nights for a wedding being held at the hotel. Even before we arrived on the Friday the service was fantastic. We love that they let us bring our pet dog for only a £10/night supplement and we were blown away to find a treat box on the bed in our room that included food for the little guy. A very thoughtful touch (and a hugely appreciated one as we had forgotten his food). The night before we arrived I had emailed to explain that my wife was 34 weeks pregnant, found a standard double bed quite uncomfortable and was there a bigger size bed than a standard double. When we arrived for check-in we learned that we had been upgraded to a suite. Again, a lovely touch. At every moment we came into contact with a member of staff over the course of the weekend they could not have been more helpful and they always had a smile on their face. I had heard rumours of an ironing room and went down to reception to enquire. They told me that it was on the 3rd floor (I was on the 1st) but if I preferred they could send an iron and ironing board to the room, which they promptly did. The breakfast was ample and lovely. All in all a wonderful stay. Highly recommend.

Leila N, Director of Marketing at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, it is really appreciated. Thanks also for going into such detail, we pride ourselves on giving first class customer service and going the extra mile for our guests. We believe it makes a difference. We are indeed dog friendly and can even recommend other local places where pooches are welcomed! We are pleased that the treat was enjoyed. We hope that your wife was comfortable and managed as much sleep as is possible at that stage in pregnancy. May we wish you luck on the birth moving forward! We hope to welcome you back if you find yourselves visiting Plymouth in the future. It is a great place for families! Best wishes, The Duke Team

"Grand but relaxed"

4
13/04/2017

Attended here as part of a conference gala dinner. The food was fine, although nothing special, however I suspect this is more a function of the conference budget than the actual menu. The bar serves a wide selection of beers, wines and spirits including local tipples. The staff are diligent and certainly earned their keep. All round a decent night out.

"Mediocre mothers day meal, overpriced with luxury price tag, but school dinner levels of food "

2
08/04/2017

First of all it's important to say the Duke of Cornwall is a beautiful hotel, really lovely. But.... We booked to have our family Mothers Day celebration at the Duke of Cornwall Hotel, was looking forward to it as I remember the food used to be good there. However, the meal was very mediocre mothers day meal, overpriced with luxury price tag, but school dinner levels of food. Service was nice enough but, not as classic as the hotel looks. The low point was the mouldy grapes and the rotten plum given to us with our desert!

"Hardest review ever"

2
07/04/2017

Company booked me this.... so a change from prem inn style. First impressions... wow! Lovely , almost royal in appearance. On check in I asked about breakfast as I had an early appointment... 7 is the earliest, else it's the continental tray to the room game. (Boo !) Strike 1. Room 309 shocking.... Ok decor etc but no direct access window!?!? See pic. It was muggy so tried for a change of room, fully booked apparently but I could upgrade?!? The window in the room opens, into a stairway for emergencies..... with light coming in from another window on the colditz wall. When open this has zero security and is noisy with seemingly staff using the area at the foot of the staircase. I asked for a fan to be brought up but this never materialised. Strike 2.... No hot water in the morning! Strike 3! On a different day, with a later start, to appreciate the breakfast room and have hot water and a window.... this could be a super hotel! But this was my experience and as such it is accurate to the visit. Such a shame, as it turns out I was far too early for my meeting ( must get a new meeting booker person).

"Best Western"

3
06/04/2017

Visited the Best Western Duke of Cornwall for one night. The proximity to the centre is great and the service is good but my room was freezing and tired looking. I ordered room service which was poor. I was given the wrong dessert options twice before they had to come to my room with the actual menu. Room was cheap... maybe you get what you pay for?

"Oh dear!"

2
31/03/2017

Not a brilliant stay. We happened to pick the night that Billy Ocean was in Plymouth - clearly a bad choice! The room was a good size but the shower didn't work and the toilet wasn't too good at flushing more than once! Billy Ocean somehow meant that bar snacks were all delayed - the quickest we could be served was an hour - whitebait and a salad!! Breakfast was fine and staff were helpful but at least one person left as they had run out of time waiting to be served! Maybe check that no one is playing at the Pavilions before you book very limited hotel parking

"Lovely hotel"

4
31/03/2017

We stayed one night and were pleasantly surprised. I like, other reviewers, love old hotels with character. Room was on the 5th floor very clean, spacious and comfortable. There weren't any spaces left in the car park but that was because of a wedding and a party being held. You can park for free on the road from 4pm until 10am the next day. We stayed Saturday night so not sure how the road parking would work during the week. We moved our car into the car park before 10am on the Sunday morning when there were plenty of spaces.

"Refuse front facing rooms on the weekend"

2
28/11/2016

Visited for a one night stay, needed an restful night as scuba diving next day. Unfortunately although our room was beautiful and spacious it was completely unfit for purpose with the noise levels outside. There was a party on downstairs in the hotel, music until midnight, then extremely high levels of traffic noise but the worst part was the drunks from the pub and clubs who were screaming, shouting, wolf whistling until 4am. Sleep completely disrupted all night and I'm sorry this is not what you pay top rates for in a hotel, I felt like I was part of an 18-30 holiday. On checking out the receptionist asked how my stay was and I told her dreadful due to the noise. She did offer to get the manager but I declined as others were waiting to check out and I felt uncomfortable discussing in front of them. All in all you are better off in a premiere inn if you want a quiet night. Won't return feel annoyed at spending the money. Not Best Western standard at all.

"The most amazing proposal anyone could wish for "

5
28/11/2016

A very good friend of mine wanted to treat me To an afternoon in the tower with tea sandwiches and cake. The hotel didn't open the tower at this time of year but as I am heavily pregnant and didn't want a baby shower they opened it al up especially which was amazing! I can't thank you guys enough for the experience I had over the weekend it was amazing and I wouldn't change a single Part of it. Now for the second part of my weekend experience. The hotel, best friend and partner had organised another surprise for me! In the very top of the tower my boyfriend came up with our 2 year old son got on one knee and proposed! I was in shock!! It was incredible! I want to say thanks to the staff and owners that made this possible for My friend and partner! But the surprises didn't stop here!! I know right, how could the hotel seriously be any more amazing! As it was the first time anything like this had happened in the hotel me and my now new fiancé we got a free night in the hotel to celebrate and we also got the tower suite! It was amazing! This is something I will never forget and I want to Thank all the people involved who made the whole experience amazing!!!! Thanks once again xxxx

"Lovely comfy hotel"

4
27/11/2016

Had a great one night stay whilst using this hotel for The Pavillions - will do this again for another gig. Beautiful old stately building, full of character and history. Parking free but limited - found a space as we arrived early. Check in welcoming. Room small but almost everything there. Some niggles - no facial tissues and holes in the towels but iron and ironing board. Television on outside wall so set at an angle to view so not very comfortable viewing. Bathroom tiny but shower excellent - very steep step out of the bath and would be easy to hurt yourself as shower screens adapted to fit high enamel bath making the step in and out a bit of an adventure. Bed was extremely soft and bouncy so much it felt like a water bed when my husband turned over but slept well. Window open and no noise other than gulls. Wallpaper covers everything and the blinds matched up to the paper perfectly so when closed you couldn't tell what was paper or blind! A break in the wallpaper decor would be nice as it is every where but it sort of adds to the character of this beautiful hotel. Had a pleasant drink and light bite in the bar - got very busy so soon most people were standing. Ballroom holding a function when we returned so took our night cap to our room. Breakfast was a disappointment - not alot of choice or quantity. Scrambled eggs that bounced and smoked haddock that lacked something. Husband's veggie breakfast very disappointing with dry eggs and hash browns. Overall worth a very good but a few little niggles that would not stop us from returning but just need attending to such as retouching chipped paintwork, keeping outside areas free of rubbish that are noticed.

"Kipper and the corpse"

3
26/11/2016

First time staying at this hotel as we wanted something close to the Pavillion (and it is very close). Grand looking hotel outside and in, although as others have said is dated in parts but overall good. Free car parking around the rear although not many spaces. Our room (509) was on the fifth floor with good views. Very clean and large with a lounge area and ensuite. Wi-Fi worked very well and two TV's. Bed was comfortable and on a cold night the room was lovely and warm. We used the bar at in the evening and the team there were courteous and helpful. In the morning however we had massive difficulty in getting the hot water to work and then the shower, almost resulting in a scalding accident. Breakfast area was very well presented and the main breakfast my partner had was as ordered and nice. Comments from other tables however was hit or miss regarding quality. I ordered from the menu the 'Whole smoked Kipper', what I had was what I can only describe as a processed prepared Kipper fillet, smoke flavoured (you know the 99p boil in the bag ones) that had then been grilled, awful. Despite eating one mouthful to confirm my feelings, leaving the rest and informing the breakfast team, no response. On leaving we gave the reception staff this feedback of positives which they were pleased to accept and then the hot water and Kipper concerns which there was no response after some prompting we had "I'll let them know", is this the same "them" that have had similar feedback for ages. No, 'we'll deduct it from your bill', etc. Come on Best Western you're almost there. Would I stay there again that's in the air. Smoke me a proper Kipper and I may.

"Overnight, to go to a concert at Pavillions"

5
23/11/2016

Room was spectacular, facilities were what we wanted, proximity to Plymouth Pavillions was main thing we wanted, it's about 2 mins walk (if you are going to a concert save £2 cloakroom fee, you are that close). We had a front facing room, not sure how it was so traffic noisy, I looked out and even with just a van and a motorcycle driving past, it sounded like we were on a motorway. Nothing the hotel can do about that really, openable windows being as important as they are.

"Quirky"

4
21/11/2016

This is quite a quirky but pleasant hotel as alot of the original features are still on view. My room was well decorated, spacious with a twist of a modern wet room en suite. Close by to the marina it is well situated for sight seeing. My evening meal was soup and a steak nothing special but was tasty especially the duck fat chips which were amazing. Mine was a business stay but i imagine this would also be good for a couples getaway or family stay. The place is extremely big but clean and all staff were very polite and accommodating. The xmas decorations were going up as i left so i imagine it will look very festive over the next few weeks.

"Really homely and friendly"

5
20/11/2016

The room was delightful. It had a wonderful view of Plymouth and was really spacious and comfortable. The whole hotel has a timeless charm and the staff are really attentive, friendly and professional. I would recommend it to anyone.

"Hotel With Atmosphere."

4
19/11/2016

A really nice old hotel with excellent helpful staff. Large spacious, beautifully decorated and funished room, it was next to the lift but we never had no problem with it, we also had the window open all night but it was quiet and we had a really good nights sleep in a lovely large comfortable bed. We will definitely stay here again.

"Wedding night's stay"

4
13/11/2016

We stayed here on the night of our wedding in November 2016. The staff are friendly and accommodating, allowing us to check in early to help us with timings during the day. The hotel itself is stunning - Victorian-gothic style, with fabulous fittings and furnishings. Our room was spacious, bed was extremely comfortable and we had a lovely stay. Breakfast was included with our booking, we both opted for full English and catering for gluten-free diet was not a problem. Happy to recommend, thanks guys! ??

"An average hotel with goo location"

3
11/11/2016

The reception staff were wonderfully helpful but the rooms disappointing! First room offered was immediately next to the lift. Second room offered, supposedly a double, was tiny with the window looking out onto an enclosed fire escape. Finally room three on 5th floor was pleasant size, small window but comfortable bed. Luckily it was at the back of the hotel because there was quite a lot of music playing late into the evening but filtered somewhat by our location over the car park! I wouldn't stay here again. We didn't pay for breakfast having read other trip advisor reviews. Lovely listed staircase but definitely seen better days.

"Nearly very good"

4
09/11/2016

We had a room at the side of the hotel, so the view wasn't brilliant, but was generally quiet from outside disturbance. This hotel has much more character than many other modern block hotels in Plymouth, and I would happily stay here again at a similar rate - which I was very happy with. We could reach most places in the city with a 10 minute walk, and free parking was a welcome bonus. Given that one night had a wedding party and another had the Young Farmers dinner, we were pleasantly surprised that zero noise came up to the room. Staff were generally friendly, but small things could be improved, for example a more welcoming approach and key cards that consistently work.

"With a little more detail could be much better.."

3
06/11/2016

It is an amazing building and the potential is there. Booked a room for a night. Check in very good and overall first impression good. Parked round back and have to say the route to reception is not a good introduction. Would suggest encouraging people to come in front as it is so beautiful. Back entrance feels like delivery entrance. Room was on 4 th floor and at the front. I would say basic rather than standard as I would hope this level is not what the Hotel wishes to present as their standard . Dated but very clean. Just by painting the room a neutral colour it would look fresh and less 'busy' and 'worn' . But has essentials in bathroom and TV and enough Tea and Coffee.Bed comfy and slept ok but as by lift a bit of disturbance. Didn't book breakfast but we went and had some. Again lovely bright smart room. A few touches such as a standard greeting of 'Good Morning, hope you are enjoying your stay. Would you like tea or coffee' Instead of ' Alright tea or coffee' would appear more fitting of the Hotel and more professional. Breakfast was a mish mash as bacon was dry ( not crispy) and the egg looked like it swam in the oil with the fried bread yet the black pudding was dry and mushrooms neither fried or sautéed . Sausage was great though and why not put beans on plate as the dishes are more hassle than they are worth. Was it worth £25 for 2 ... No more £15 ... would I come back again ... maybe with a special offer but prefer Best Western Lord Halden near Exeter. Oh in the lift the menus have oil marks on them yet have been up a couple of days only... please look at detail as the small things matter !!!!Staff friendly and location great... so the diamond in the rough can be polished with a little effort.

"Worst stay I have ever had"

1
05/11/2016

I booked a room here and had the worst night sleep I've ever had, got given a room at the front of the building and all night till 6:30am was constant loud music and banging from a club nearby, also the bed wasn't nice to sleep in at all, also they say you have free parking for there guests at the hotel but they have 72 rooms and only 24 car park spaces so we had to pay car parking on the road side, not impressed at all worst hotel I have ever stayed in.

" Not to my taste"

3
04/11/2016

To some, The Duke Of Cornwall hotel would seem very grand- steeped in history celebrating over 150 years. But to me, more used to modern, boutique hotels where decor is up to date this seems very tired and a bit chitnzy. I understand the need to retain the spirit of a bygone age, but to me, it needs rather a lot of TLC. Having said that, my two day stay here was pleasant- even though the bed was a bit spongy. The breakfast was very good and the staff were friendly. Not sure I would come back, as I have no need to visit Plymouth as I am from London. For locals though, I am sure they find this a very lovely hotel- close to all the main stretches of the town and seafront and it does have a beautiful grand exterior.

"Classic Elegance"

5
01/11/2016

A beautiful old Railway Hotel, big sweeping staircase, very comfortable large rooms and a breakfast that puts many up market hotels to shame. car parking is tight but have always managed to find a space, and you are only a few hundred metres from Plymouth city centre and best of all Plymouth Hoe (fantastic!).

"Wedding"

4
29/10/2016

We all stayed here during our wedding celebrations. This is a very old hotel with some great history. We, as the wedding couple spent our wedding night in the top room watch tower. It had fantastic views over the city and the sea, just wish we could have stayed longer to enjoy it. The breakfast was lovely as well as the service from the friendly staff.

"Was ok"

3
28/10/2016

Big historic building, car park is a problem only 30 or so spaces for such a large hotel, breakfast was cooked to order and was plenty staff at hand, wifi was fast and free, had a single room was clean but a throw back to the 60's - other than the flat screen TV with Freeview, £80 bb was about right, I wouldn't stop again as not happy to park on the road etc.

"Fit for a duke ( once upon a time)"

3
27/10/2016

stayed with my wife and 2 dogs as one of the nights of a holiday in Cornwall using points from Best Western loyalty card. but whilst the exterior and reception areas may still look quite Grand and fit for a Duke, the room we were given (Dog Friendly) offered very tired and old looking decor both in the bedroom and in the Bathroom/toilet. You are required to pay extra for dogs, so whilst one would not expect the best room in the house, one would not expect something less than normal. The room was of a fair size, and everything worked as expected. The breakfast was freshly cooked and offered a reasonable choice. Dogs are only allowed in the bedroom and not in the bar/lounge area.

"Best Western updated Victoriana!"

3
26/10/2016

Lovers of Victorian architecture, John Betjeman among them, have been impressed by the proportions of this building both within and without, but perhaps Best Western's now slightly tired interior decor in 1970s 'faux'-Victorian style has seen its day.. The gaudy wallpaper of the admittedly capacious bedroom I was allocated bid fair to keep me awake at night, that and the scrabbling and cooing of pigeons seemingly from somewhere immediately behind the headboard of my bed....let alone their marching noisily above the ceiling as dawn broke. The Duke of Cornwall Hotel is a real warren of a place, and I wondered if I ought to have laid a trail of breadcrumbs or something in order to retrace my steps in the rediscovery of which of the bedroom corridors was mine. The public rooms are high-ceilinged and both the dining room and the main stairwell boast impressive chandeliers, echoing a bygone age. However potentially draughty the building might be, the welcome shows real Devon warmth, and the food is of a reasonable if not inventive standard.

"Good Value"

3
24/10/2016

The room was large and airy. Décor could do with a freshen up in places. Tea and coffee and biscuits provided in room. Friendly and helpful staff. Breakfast wasn't made up of great quality ingredients but there was plenty of choice. Limited free parking on site.

"Mixed emotions about this one"

3
24/10/2016

This is a grand old hotel and would have been magnificent in its heyday. But it needs some TLC and a good clean. The staff were lovely and did their best - there was a slight mix up with the room a double instead of a twin but rectified immediately and the only reason I mentioned it was that we got to see several rooms. there is quite a disparity in the condition of the rooms - the one we ended up was tiny compared to the first and the bathroom (besides being smaller than my wardrobe at home) had seen far far better days. The dining is quite stunning but why not dust it properly? The dust was about an inch deep on the massive paintings frame - this might seem picky but does that reflect the cleanliness of other parts of the hotel? The carpet on the 4th floor stinks of cigarette smoke. Not nice. Then we had dinner and the food was superb! Delicately sous vided duck breast with fondant potato YUMMMM. But breakfast must be a different cook. The cooked breakfast was obviously bain marie as it appear far to quickly to be cooked to order. Bain marie breakfast is OK but why hide it? So you can see my quandary when reviewing this place. It has sooo much potential but needs firstly a dam good clean and then a fair bit of TLC. So I am afraid Duke of Cornwall you only get a poor rating for the room shame cos the dinner was excellent. Hats off to the chef.

"Plymouth Pavilion"

5
23/10/2016

Opposite Plymouth Pavilion, perfect for seeing a show. We have stayed here several times, over the years. Always nice clean rooms, polite, and helpful staff. Excellent full English breakfast. Free on site parking, although a bit tight on space.

"Lovely charm and large rooms."

5
19/10/2016

One of the few buildings to survive WWII with many historical claims. Shaklleton stayed there the night before his departure for the famous antarctic expedition and other interesting historical facts on plaques around the property. Large comfortable room, great soaker tub and separate shower. Walking distance to The Hoe and The Barbican.

"Could have been so much better"

3
18/10/2016

We were travelling to France by car on the ferry from Plymouth Rather than take a cabin on the boat we opted to break the journey by staying overnight in Plymouth & get the early morning ferry. A friend recommended the Duke of Cornwall because of the location & when we checked in we thought the hotel had character, probably needs a bit of updating but as it was a Best Western we felt confident of a good stay As it was a lovely evening we walked down the Hoe to the Barbican & had a meal Then walked back for an early night. So far so good. However at around 10:00pm the thudding started - Ok we assumed something going on in the hotel it will end soon However by 4:00 am with the window frames rattling I called down to reception. The Night Manager was very diplomatic & said the noise was from a club across from the hotel He had tried calling them but the number was out of date Looking out of our window all we could see was a small building with no neon signs etc. approximately 200 yards from our hotel with no buildings in between The music finally stopped at 5:00 am we left for the ferry at 7:00 without a wink of sleep, a 6 hour ferry trip & long drive ahead of us. This was on a Thursday night - so hardly a usual party night It is a pity because the hotel has a great location & history & could be a go to hotel for Ferry travellers But it will lose business unless they get this club to curtail it's noise

"Excellent Hotel"

5
18/10/2016

A simple overnight stop en route between A & B. A lovely large room, with vast and comfortable bed. A large, well-equipped bathroom. And an excellent English breakfast. I would not hesitate to return.

"60S GOLD STOPOVER"

5
17/10/2016

Booked this hotel as it was near to the theatre,,,and wow we werent dissappointed..Beautiful building..reasonably well maintained.Yes its a little scruffy in places....but nothing bad...Breakfast was good,and the staff in the restaurant were so friendly and had such a lovely friendly feel about the place...Would definately return when in the area.

"Great building, a few original features"

3
16/10/2016

Good location, about 10 minutes walk from the Hoe and similar to lots of restaurants & the city center. About 15 minutes walk to University. A handy small car park at the rear. Check in staff were awsome, friendly, efficient & really helpful with local info. The entrance & sweeping staircase are great & the antique lift is really nice. Rooms at ok. Ours was quite small, had a refurnished bathroom with was good, but the bed was really, really soft. In room coffee tea is ok, but basic, no fresh real coffee as is often the case today. Breakfast was a real let down. Buffet was ok, but the cooked breakfast was disappointing. Poached eggs weer rock hard, toast was made from very basic sliced bread, black pudding was cremated. It seems that it had been sitting under a heat lamp for a while. Overall, it's fairly inexpensive & in a good location. Staff all seemed really nice, but not sure I'll rush back.

"A tired hotel"

3
15/10/2016

We stayed here while visiting family in the Plymouth area. Our room was comfortable enough, but it was in need of a make over. The bathroom was clean, but the avocado walls made you look sickly green when you looked in the mirror. We also found the room quite noisy with creaking floor boards outside our room (yes, I know it's an old hotel, so I guess the creaking floor boards added to the character of the building) there was also quite a lot of road noise and one morning we woke up to a loud generator noise. We did notice that some of the rooms were being renovated do hopefully all the rooms will be updated soon. We had breakfast one morning during our three night stay, but found it quite expensive so chose to eat elsewhere for breakfast for the remainder of our visit. The car park is also very small but thankfully we were always able to find a parking spot. As a side note, it would be nice if people could parked in consideration of others and not park their car over the marked lines. Especially when parking is so limited!

"Enjoyable stay"

4
12/10/2016

We spent 3 nights at Best Western Duke of Cornwall on a bed and breakfast basis. On arrival we were lucky enough the find a parking space in the car park at the rear of hotel, we were a little unsure how to get into the hotel from the car park but some workman from the hotel showed us to the little bridge that took you into the hotel through a security operated door on the 1st floor, this was very handy and saved us walking round to the front door every time. Our room was allocated on the 1st floor as I requested a lower floor and faced out over the back of the hotel, not really a very nice view but there was only a small window and on the plus side it was nice and quiet. Our room was newly decorated and very spacious although a little on the dark side due to there only being one window. The room was spotlessly clean as was the bathroom which had both a bath and a separate rain shower cubicle. Toiletries were provided as were tea and coffee making facilities. The bed was extremely comfortable. Our room also had two comfortable chairs to sit and watch the tv. We found it a little strange that there was only a hanging rail for clothes of which half hung over the space for making tea and coffee, there were no cupboards or drawers other than small desk type drawers in the dressing table, which meant we had to leave some of our clothing in the case. There was also an iron and ironing board in the room. Breakfast was served in the dining room and was served to your table as were tea and coffee and toast, there was a self serve selection of fruit, yoghurts, cereals, fruit juice etc. The breakfast was very good, nicely presented and hot. We had one evening meal in the dining room which again was really nice. We also had a bar snack another evening which we both enjoyed. All the staff at the hotel were very friendly, helpful and polite. I believe the hotel has a resident ghost, which probably explains why my shower came on of its own accord, whilst I was watching tv, I had to run in and shut the doors until it stopped of it's own accord after a few minutes! The hotel is in a very good position, quite close to the ferry terminal and only a few minutes walk to the shops. I would recommend this hotel and will definitely return.

"Overnight"

3
12/10/2016

Old and tired hotel, room very basic, furniture showing signs of age, bed a bit spongy but at least I slept, until the room above was either flushing toilet or building a swimming pool the mouse of running water was like a down poor I was expecting to see it come thro ceiling, shower not bad but hard to control. Breakfast not bad and staff quite friendly. It's not a bad hotel and not sure what's available in area that could be better

"Worn out"

1
10/10/2016

Stayed with a tour group. The rooms were not maintained, toilets did not flush, and the noise was bad. The staff just did not care. They did seem to do a catering/party business. Not a good place to get rest.

"60th/30th birthday party"

5
09/10/2016

I visited the duke of Cornwall for a friends joint birthday party. Beautiful venue and it looked aboloutely gorgeous!!!! Only thing I will say is be warned about drink prices. It cost me £8 for a double disaronno and coke.

"A lot of history .. and a bit noisy"

3
09/10/2016

You don't sleep every night in a hotel that hosted some survivors of the Titanic or Shackleton before heading south. Moreover for film lovers, the corridors look like out of "The Shining" movie :) The rooms are small, and a tall guy would have issues with the size of the bed. The windows were dirty and noise isolation pretty bad, so it could get quite noisy. On the positive side there were always cookies and the possibility to make coffee or tea in the room. The bar area was really cozy and welcoming. Friendly staff, so all in all not a bad place for a couple of nights

"Grand Hotel and Lovely Staff."

5
03/10/2016

Stayed at this lovely old hotel for a meet up of serving crew from the now retired QE2 Cruise Liner. The atmosphere inside was old charm and very clean and tidy everywhere. My room was spacious enough for me with the most amazing new bathroom and super drench shower. Everything worked in the room and very clean. My only niggle was mattress had seen better days and lost all its support. The staff were so happy to help and always smiling. Breakfast was plentiful and once again waiting staff were smart, happy and very efficient.

"Charming hotel but expect traffic noise"

5
01/10/2016

A lovely room, clean, well appointed with charming decor but during a 3 night stay, I was disturbed every night by noise. Mostly from traffic on the busy road through to the early hours and then from before day break. Plus on the Friday night, noise, I assume from the Pavillions opposite; 'pop music' at 2.30 onwards….

"Beautiful building old world charm with a modern touch."

5
26/09/2016

A beautiful old hotel. We had a very large room, other places would call it a suite. Modern facilities, retaining old world charm. There is limited onsite parking at no cost which is a bonus. Location is good for CBD access.

"Location was ideal"

4
23/09/2016

I booked this hotel through TripAdvisor for my daughter's graduation. The cost of the rooms was very reasonable. We arrived early after a 4 hour road trip and had no problems checking in early. We were able to park in the carpark but that was due to us arriving early as the carpark is small and on a hill. The staff were extremely friendly and helpful. The rooms were nicely decorated (maybe a bit Laura Ashley) but co-ordinated. We were located on the fifth floor, which was quiet. Had a couple of drinks in the bar (very friendly and helpful barman). The location for the graduation was ideal (easy working distance) and also for celebration meal in the barbarian afterwards. We would definitely stay here again.

"Room not fit for purpose"

1
22/09/2016

I would always advise to avoid staying in a Hotel where you cannot trust the manager to honest with you! I stayed in room 511 and the shower simply did not work. Water pressure was so low there was only a trickle from the taps. I complained and the Manger looked all surprised and said he would look into it. I said then that I doubted the shower had ever worked as it is on the top floor and without a pump the water pressure was simply too low. I then found another review about this room (511) and the lack of operating shower. I showed this to the manager and all of a sudden he remembered that they had attempted to fix this very problem 2 weeks ago (oddly when the last review was posted). When I asked whether he had tested the shower after it having been fixed he became very vague! It is clear the hotel knew all along that the shower in this room did not work and successfully ruined a very important day for my wife and myself as we were off to our daughters graduation and felt smelly and grubby as we were unable to shower before we left. We were moved to a superior room for the second night where the shower did work, however by then it was too late, our visit had been ruined. I would always advise to avoid staying in a Hotel where you cannot trust the manager to honest with you!

"Lovely stay for our Daughter's Graduation"

4
22/09/2016

I booked 3 rooms each through a different booking agency, to get best deal for our family room requirements. I emailed Hotel to let them know of our family booking and was pleased to get prompt acknowledgements. I was delighted with the Hotel for meeting our needs. In particular the breakfast was excellent. We had a nice table for 6 as requested, and received very good attention. We helped ourselves to cereals, fruit etc and had our orders for full English taken at the table. The cooked breakfast was faultless, and my daughter in law's request for Gluten free sausage and toast was catered for well. At lunchtime the sandwiches from the bar were good, I had BLT and that was excellent. Well done Duke of Cornwall for looking after us so well, particularly this week when all Hotels were full due to University Graduation ceremonies on The Hoe.

"Surprised!!"

4
19/09/2016

We had a week in Cornwall staying at 2 other Hotels previous to this one. Not knowing what to expect from a large older Hotel. However, our greeting was very welcoming from the receptionist which is always a good start. I was a little apprehensive what kind of room to expect given the age of the Hotel. Well I can honestly say my face lit up as the room had been recently decorated, and it was big with an additional TV/office area separate to the bedroom. We had booked B&B and found the breakfast to be very enjoyable. The location is convenient to the centre of Plymouth and the Barbican with lots of lovely eating places.

"Reunion weekend"

4
16/09/2016

Stayed for 3 nights with a group. I liked the olde worldly charm but can see a little bit of updating is needed. The rooms were adequate. The staff were lovely, helping us find amusements around the town. Only had the breakfast whilst there & certainly set me up for the day. All in all a lovely experience.

"Reunion"

4
15/09/2016

I was part of a group of ex WRNS who stayed here for 3 nights from September 9th. We were all treated very well during our stay. The bar staff were extremely accomodating. Our room was OK for what we needed but nothing too spectacular. We had a view of the car park. Our door cards wouldn't work on several occasions but this was sorted out without any problems. Breakfast was very good.

"Very Disapointed"

2
14/09/2016

My wife and I were only staying for one night on the way to Cornwall. I would say that once upon a time this was a very high class hotel, the pity is it's now well past it's sell by date. The public areas are in good condition but the rooms were not maintained to the same standard, the sash windows were stuck unable to close it and with a room overlooking a very busy road it was very noisy. Eating in the hotel restaurant was very expensive there were only four people plus us in the dining room the night we were there, also being charged £11.50 each for breakfast was well over the top. Personally we would never stay there again, surprised as it's a Best Western Hotel

"Duke Of Cornwall Hotel, Plymouth (Devon),"

4
14/09/2016

It's an old building, so there may be a few little niggles from time to time, you have to allow for that, one thing I must say, I don't know if all the rooms are the same but mine did not have carpet on the floor, just personal choice.

"The duke of Cornwall"

3
13/09/2016

Lovely looking building from the outside . There was 4 in our party and we had two rooms one was lovely overlooking the ferry port and the other was overlooking the car park not so nice .Food was good in the evening and the breakfast was good too .i would go back .lots to see and do

"Seeing Mary Poppins"

4
12/09/2016

We like the Duke of Cornwall hotel stayed before , this time we had a superior room I was a bit disappointed with it , I think it could do with a bit of tlc especially the bathroom we normally have a master room but there was none available, my son had a family room which was nice , the grandchildren loved the hotel with the staircases, the breakfast was lovely , hopefully when we return we might see a bit of a difference we visited on the 3 sept 2016

"Nice enough"

3
11/09/2016

Lovely looking building from the outside, interior is starting to look a little bit dated in some areas, however, the lounge in stunning. Staff nice and friendly. Main lift in the building is not accessible for wheelchair users (the duty manager had to take the person into the service lift - he was quite happy to do this for us). Great breakfast (but if you ask for poached eggs, make sure you specify how many you want as I was only served with one!) Beds were comfortable and room has the usual tea/coffee making facilities

"Great place to stay"

5
09/09/2016

The Duke of Cornwall is ideal for weddings,short stays or just a drink.Charm and good old fashioned service: genuine hospitality! Great bar meals and really friendly staff. Nice for the occasional cup of coffee in charming olde worlde environment

"Average.... Waiting staff seem unhappy"

3
08/09/2016

Average hotel and feels tired - was probably grand in the past but much renovation is urgently needed. Breakfast waiting staff looked miserable and unhappy... Never making eye contact.... The host also got very put out when I requested a different table after she pointed me to the middle of the room. I pointed to one by the window and she pulled a face and seemed thoroughly unhappy about my request. I thought it was perfectly normal to ask for a table slightly more out of the way and quieter. I can never understand why some waiting staff object to customer requests, especially when there is no real reason. Surely, a happy customer is what everybody wants?.... Don't think I'll be back...

"Excellent Hotel"

4
04/09/2016

My second visit within 12 months and this traditional Hotel was very good yet again. Very welcoming, comfortable room and excellent breakfast. The Hotel is close to the city centre and a shirt stroll to the Barbican area. Thoroughly recommended this Hotel.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Stampy15 for your review. I hope we can welcome you back again soon. Kind regards, Peter Adams Operations Manager

"Old english charm."

5
03/09/2016

Lovely Hotel in good location,lots of traffic noise,but it was on a main road.Overall good.Staff very polite and good service all round.Large room with plenty of space.Managed to get a parking space as well.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Linda J for your kind review. I will be sure to pass your comments on to the team. I hope we can welcome you back soon. Kind regards, Peter Adams Operations Manager

"It must have been the attic"

3
03/09/2016

Enroute to France. The hotel is perfectly placed for the Ferry, just outside the port. It was probably a beautiful hotel in its day. Our room, 511, on the top floor was spacious, but had no windows other than a small sash window in the bathroom, so the bedroom was very hot and stuffy. No air-conditioning. Looked as though the room, and bathroom had recently been decorated and the bathroom refitted. Pity they did not install a pump as the shower had no pressure and gave out just a trickle. Limited on site parking but the surrounding streets are free from 4.00pm till 10.00 am Had a beer in the bar before going to bed, sorry I bothered. The beer exclaimed it was Devon's finest, why they imported it into Cornwall I don't know. To recap, OK if you are just staying overnight but ibsist the room has windows otherwise pick one of the many B and B's in the area. Pity really.

"Location was good but hotel is in need of upgrading"

2
30/08/2016

We did not personally choose this hotel. It was selected for its location by our touring company. If you like stately old hotels it is perhaps a reasonable choice, but we found a number of things not to our liking. The plumbing seemed to have issues. The toilets didn't reliably flush. The shower was difficult for a person who is taller than 5'6" to use. Our room was definitely showing its wear. The one lift only holds 4 people at a time. It really only accommodates 2 if they have luggage. We walked to the 4th floor on several occasions rather than wait for the limited lift space to be available. Our room was on the front of the building next to the lift and we found it to be noisy, There is free WiFi. It is within walking distance of the harbor. It just so happened that we were there when the British National Fireworks Championship was being held for two night in a row in mid August. That event was coupled with a carnival with lots of rides at the top of the harbor walkway. That made the stay more pleasant.

"Another Great Stay at the Duke of Cornwall"

5
30/08/2016

This is our third visit to this hotel during the past year, Very friendly, lovely rooms and very convenient to the town center, Theaters and Plymouth Hoe. The Breakfast is excellent. Looking forward to the next time!

"Must have been the attic!"

3
30/08/2016

Enroute to France. The hotel is perfectly placed for the Ferry, just outside the port. It was probabky a beautiful hotel in its day. Our room, 511, on the top floor was spacious, but had no windows other than a small sash window in the bathroom, so the bedroom was very hot and stuffy. No airconditioning. Looked as though the room, and bathroom had recently been decorated and the bathroom refitted. Pity they did not install a pump as the shower had no pressure and gave out just a trickle. Limited on sute parking but the surrounding streets are free from 4.00pm till 10.00 am Had a beer in the bar before gojng to bed, sorry I bothered. The beer exclaimed it was Devons finest, why they imported it into Cornwall I don't know. To recap, OK if yoh are just staying overnight but ibsist the room has windows otherwise pick one of the many B and B's innthe area. Pity really.

"Wedding stay"

4
28/08/2016

Lovely room on the 4th floor. We had the a small lounge area in our room so was plenty of room. One thing is its like a maze in there, as its a very old building. The only thing I didn't not like was the fact that when my wife left the hotel to meet me at the wedding, she reported to reception that the toilet was leaking. On our return at 1.00am I used the toilet and thought all was well, but no. In the morning I used the toilet and when I flushed....NO water. They had turned the water off and not told us or left a note. So we had to fill the toilet brush holder up with water to pour into the toilet. Not happy. When we checked out that morning, I told the young lady and all she said was sorry and I had a bill of £21.00 to pay for breakfast. So all in all, The room was nice but the service from reception was poor.

"Lovely old hotel - perfect for the ferry"

5
28/08/2016

We needed to stay here on the way to and back from our holiday in France and couldn't have picked a better choice. You can walk to the ferry - and the hotel has some real old world charm. On each one night stay, we had a lovely room. The breakfast was delicious too.

"Friendly staff and service, clean and comfotable"

5
27/08/2016

The Duke of Cornwall is situated very close to Plymouth's seafront, the Hoe. It is also conveniently close to the Theatre Royal which is why we choose to use it. We have never been disappointed and will keep returning.

"Enjoyable 1 night stay"

4
26/08/2016

Only stayed forn1 night as a special treat for my granddaughter. Lovely old character hotel. Our twin room was comfortable, the decor nice and the ensuite was good, with a bath and shower. The usual beverage making facilities which my granddaughter appreciated. All the staff were friendly and helpful. The only person who wasn't friendly was the manager. There was an issue when I arrived at the hotel as an elderly person had had a fall. The rail leading down the steps as you leave the reception area was blocked by a fake Palm. This meant that she could not use the rail to the bottom of these steps. I came in just after and had great difficulty going up the steps as I have to hold onto a rail. A gentleman who witnessed the fall was recommending that the plant be moved. It was still there later in the day when I wanted to go out. The receptionist called the manager. I had to explain to him and he begrudgingly moved it. When I went out again later a chair had replaced the plant!! Again I asked if it could be moved. This was done by the manager again begrudgingly. Lovely old character hotel but I don't think it is very mobility friendly.

"Great hotel"

5
24/08/2016

Stayed while visiting Theatre Royal. Managed to get into the car park although it was a tight squeeze. Easy access from the car park via intercom door. Pleasant atmosphere with plenty of comfortable seating in and around the bar. Breakfast was good quality with a range of items from cereals, fruit to full English. Bedroom with a comfortable bed and en-suite bath although toilet seat was very flimsy!

"Good value, quiet and comfortable in a nice Victorian hotel"

4
23/08/2016

Stayed Saturday Night. Free parking at hotel (first come first served). Free Wifi, worked very well. We stayed on the 4th floor next to the lift, which was still very quiet (except for some guests talking loudly when waiting for the lift). Very comfortable bed and good amenities. We didn't have breakfast here as they could't provide a vegan breakfast (we had breakfast near by at Elviras). A very nice alternative to Premier Inn (And cheaper on this occasion).

"Good for a short break. "

4
22/08/2016

My partner and I stayed here for three nights to celebrate our anniversary and to go to a friends wedding. We found the room lovely: beautiful high ceilings and everything you should need (tea, coffee, ironing board, trouser press, and plug sockets by the bed!)The staff were very friendly and helpful and the breakfast was delicious. Reasons we did not award 5 stars: • shower head was impractical. At 5'9" I just fit under the shower head my partner at 6'2" struggled. Though rainfall showers are nice one that can be adjusted would be a better idea in a hotel. • one of the towels had holes in it and one of the bath mats provided was threadbare and was fraying. These should not be given to guests. They should be thrown away. • a little TLC is needed especially outside. The window sill outside of our room was in desperate need of a rub down and re-painting and maybe some new carpets in places. • car park is very small, especially when other guest park atrociously. We enjoyed our stay and would return as this hotel is full of old world charm and character you just don't get in your chain hotels little holiday inn, I just feel and little bit more attention to detail is needed.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Wendy A for your review. I'm pleased to see that you enjoyed your stay, I have made note of your comments and will feed these back to the team. I hope we can welcome you back soon. Kind regards, Peter Adams Operations Manager

"Long weekend dog friendly but not really "

3
22/08/2016

We stayed at the duke of Cornwall for the third time this weekend to spend the weekend with my sons and their partners along with my well behaved dog. Although the duke is advertised as dog friendly that only extends to them being allowed to stay in your room. In spite of there being no one else in the bar we were asked to leave with the dog and there was no provision to have breakfast anywhere other than the room. Not ideal !

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you sewies for your review. We do allow dogs to stay in some of our guest bedrooms, although we don't allow them in our restaurant or bar. I'm sorry if this was an inconvenience and I hope it won't deter you from staying again. Kind regards, Peter Adams Operations Manager

"Great Stuff"

5
21/08/2016

All very good in my opinion, clean, quite, comfortable and good staff. My first stay in Plymouth and really enjoyed it all, this hotel made a good stay better. I have no negatives at all. I stayed for two nights and the room was well cleaned when I arrived and on the next day.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Neil O for your kind review. I'm delighted to see you enjoyed your stay and visit to Plymouth. I hope we can welcome you back soon. Warm wishes, Peter Adams Operations Manager

"Another good stay"

5
20/08/2016

Our fifth time at the Duke of Cornwall and another lovely stay. The hotel gives an impressive first impression from outside which continues when you enter through the Victorian revolving door. The room again was large, elegant and clean with furnishings to a high standard. Bathroom was modern, large and very clean with all the little extras plus soft fluffy towels. All the staff are friendly and professional, the staff in the bar and restaurant areas are particularly attentive. Food and drinks are a very good standard and reasonably priced, breakfast is particularly good. Ideally situated for walking along the Hoe or into town.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Adrian J for your lovely review. I will be sure to pass your comments onto the team. I hope we can welcome you back to 'The Duke' very soon. Warm wishes, Peter Adams Operations Manager

"Nice place, good value, well located"

5
20/08/2016

We spent a couple of nights here to see the National Fireworks Championships. The hotel is ideally located to walk to to the main harbour area, the Aquarium, boat trips, the old town etc. The hotel is a very old building with tons of charm and character. It does have very squeeky floorboards so get a room on the top floor or be prepared to hear people walking around above you! Staff are all very polite and well presented. All in all a good value stay.

"Arrival's Breakfast "

4
14/08/2016

Located 10 min Walk from the ferry port (town center direction), the place is very practical to get an early good full English breakfast in a genuine British atmosphere (we arrived at the hotel at 7:00 am and the dining room was already crowded and very active) We've paid £12.50 each to eat everything we wanted. The place is cosy and the service is good. I definitively recommend this place for early breakfast near the ferry port, "cherry on the cake" would be to have a citrus squeezer available in order to be able to prepare fresh orange juice by oneself.

"Enjoyable Victorian old style grand hotel"

4
13/08/2016

Had enjoyable stay here. Rooms were comfy and clean and the hotel had an atmosphere missing from those modern hotel chains. It had charm and style. Staff were good as well. Hotel close to the ferry terminal and easy short walk to Plymouth Hoe.

"Step back in time"

4
12/08/2016

Old world charm, this hotel still holds on to the grandeur of a past age - thank goodness. Large, comfortable room, bathroom and hallways. Parking on site. Dog friendly. Good breakfast. Excellent location right on the Hoe and walkable distance from theatres, the Barbican and town centre. Friendly welcoming receptionist and staff.

"Perfect for a trip with Grandma.."

4
11/08/2016

My sister and I took our grandma for a trip down memory lane to Plymouth where she grew up. The room we had at the Duke of Cornwall was lovely! A very large family room with a double bed and single bed was perfect for us. We had breakfast each morning where a very very helpful male member of staff greeted us each morning and even sat us in the same place each day which was a nice touch. Very attentive particularly to my Grandma also which was nice. Food was lovely, room was fab. And very central to everything we wanted to see. Girls on reception also very very helpful with directions and local maps. Would highly recommend.

"Oh dear"

1
08/08/2016

Really, this is the place for you if you like your beds to be spongy like a marshmallow (not in a good way) and for there to be either no or intermittent hot water in the shower. I'd read other negative reviews about this once grand old hotel, and thought - they can't be right! Surely there will be hot water when I turn the shower on. Of course the beds aren't so old and un-sprung that it's impossible to sleep well. And don't be silly - the breakfast must be fine - how hard can it be to scramble eggs? (the answer to that is very hard indeed for the chef in the hotel). Don't go. It isn't quirky as i thought, it's in desperate need of a multi-million pound refurbishment.

"Our wedding day "

5
04/08/2016

Couldn't have had a more perfect day! From the time we decided to have our wedding day here, Melanie the events Co-ordinator has been supportive and has kept in touch with us throughout. The day itself was incredible. We were treated like royalty the moment we arrived and nothing was to much for staff throughout the day for ever. Our room was warmly welcomed with s flower bouquet display and a bottle of champagne. I'm in tears writing this review as the whole experience at the Duke of Cornwall Hotel was incredible. Thank you everyone who made such wonderful memories for us Phil and Jenny Ryder (Mr and Mrs)

"Lovely building and wonderful staff"

4
03/08/2016

Attending a wedding on July 30th and booked a family room for myself, my two sisters and two nieces for two nights....happily surprised to find the room was more than adequate for 5 people, very big, the beds were comfy, and the room had all the amenities we required, including a bath and a separate shower. The bathroom appeared to have been recently updated, and although a rainfall shower is very nice, the cubicle couldn't really cope with the power of the water, and so consequently the floor ended up very wet as water sprayed out from under the door....making the floor very wet and a bit of a hazard as well as eventually the floor will end up ruined. On the subject of the floor, our room had laminate flooring and so did the room above us! We could hear every movement from the room above us, and so am sure the people below us could hear us walking around also when we arrived back from the wedding, trying to tiptoe didn't work well as the floors just creaked all the time! Parking is limited in the hotel grounds, though there is a lot of street parking which is free overnight. Creaky floors and over zealous rainfall shower aside, the hotel was lovely, smart and clean and the staff extremely polite, helpful and friendly. We only ate breakfasts at the hotel, but they were of a very high standard, and I would highly recommend this hotel.

"A wonderful building with loads of character inside and out!"

4
03/08/2016

Situated a short walk from the Hoe with all its wonderful views and the town which hosts a great number of stores and of course Drake Circus which is an excellent under cover shopping area. As you enter the hotel you step back in time, full of character and comfort. The lift was amusing, a tiny little box which could just about take two people and their luggage, it all added to the charm of the hotel, Our room was large with a very comfortable queen size bed, en suite with bath and separate bath and shower cubicle. Television and tea and coffee facilities. The breakfast choice was very good but we did find that the evening menu was very restricted. There is a car park it not very large.

"Good"

4
02/08/2016

As like most of the reviews here; the place needs revamping. I don't have any complaints and I will come back for sure. Car parking limited to approx 20 spaces. Nice views and close to town and marina. Wall mounted TV and WiFi. Ironing board and iron. Trouser press. Tea and coffee making facilities. Good food. I can recommend the fish finger sandwich. Reception Staff are friendly. Rooms clean and tidy, just needs modernisation. Will be coming back.

"Bad made better....thank you"

3
02/08/2016

Arrived on Friday 29th July for a four night stay with my husband for our 7th wedding anniversary and to catch up with family, this was our 4th visit to the hotel. Parking was not an issue plenty of spaces available on hotels FOC car park, arrived at the reception and booked in quickly and efficiently and given the key to our superior room, on opening the door my heart sank I was full of disappointment as the room looked and felt grubby we wandered around for 15 minutes but I knew I wouldn't be able to settle so down to reception we went where I told the duty manager of my dismay, he promptly gave us another room with no hesitation and the replacement room was lovely. The professionalism of the staff that dealt with us cannot be faulted and are a credit to the hotel. We only had the breakfast each morning which again could not be faulted. Yes the hotel is dated and could certainly do with the decor updating in some of the rooms and the windows cleaning but do not let this put you off the granditure and history that the Duke of Cornwall hotel holds, all in all once over our initial blip thoroughly enjoyed our stay and will most definitely be returning for our 5th visit.

"Haunted or not, anyone in ??"

4
01/08/2016

Soooo, a shower which decides to put itself on full power 2/3 times a night without the taps being on, haunted? Water left in the shower head... You decide. Has anyone walked into someone else's room, and just come face to face with an older lady wearing nothing but beautiful red glasses, just a question ??. The manager on the night shift on Saturday evening 30th July will know all about this, but what a great guy, him and the lady who worked reception in the morning should be a team, sorted things out for us no question. The hotel happily gave a 50% discount to give us a small compensation, (lady in red glasses ??) would stay again, clean and tidy room, no bad words to say. A comical evening.

"Needs a good clean and decorating"

3
31/07/2016

We weren't impressed with the condition of our room for the price we paid - it was dirty and dusty and the bathroom was mouldy with ripped splashed wallpaper There was a random hair in our mug and tea splashes up the kettle and wall behind it - the door frames and pictures and headboard were thick with dust - the curtains falling off the rail so we couldn't close them. The wall lights were bare bulbs with no light shades My bed leg was wobbly so it felt like the bed was going to collapse. The staff serving breakfast were lovely and the food was delicious - the receptionist was also very friendly and helpful

"The Duke won't appreciate the connection !"

2
25/07/2016

Stayed here at the end of June on B&B basis. Decor wise, it reminded me of FawltyTowers, only bigger. In other words its in need of a well overdue makeover. The staff were fine and the breakfast was fair but I won't be rushing back. The hotel has a limited number of parking spaces to the rear. (20ish)

"Standard room - hideous room!"

2
23/07/2016

It seems like a lovely period hotel when you enter, and looking at the rooms on display on their website, they seem nice too. Unfortunately, I don't know how many rooms have been renovated like that, but the one I was in certainly hadn't been! In fact, it was pretty clear that it hadn't been renovated since the 70s at my guess. The fixtures and fittings can only be described as hideous. The old windows didn't open much and I barely slept in the sweltering heat - the tiny fan they provided did nothing. The most memorable feature, however, was the bathroom - all the charm of a decrepit wallpaper-peeling bathroom of an American 1* roadside motel, but without the space or any kind functioning air extraction. Avoid!

"Long weekend"

4
23/07/2016

My wife and I stayed four nights from 14 July 2016. This hotel is very similar to most hotels of Victorian vintage. The great days are gone so age begins to show. The public rooms are well presented and in good condition. Our room and I suspect most others was spotlessly clean, well fitted out, but still had old and dirty sash type windows, The food was excellent and the staff attentive and efficient. The bar however on the Sunday had not been replenished after a Saturday wedding function, and some popular drinks were out of stock.

"Grand old building, But!"

3
22/07/2016

Very impressive building. Reception and booking in was simple, room was a suite but in need of some TLC the carpet although clean was very tired and in need of a deep clean or even replacement "very stained" the bathroom again clean but the flooring again needs to be looked at, bedside table fell apart when moved!! it was a room that lacked any character. Breakfast was a disaster probably the worst iv'e had in a Great Western did not bother the next day. Bar area again very impersonal and dark. The Saturday night they had a function on, had not been pre- warned when booking, the noise from it went on till 2am our room was at the back but unable to get any sleep due to it, rang down to reception on a few occasion's only to be told it will be over soon. Hotel is well located for town and mariner areas.

"Great food but ......"

3
20/07/2016

We arrived late one afternoon and booked in helped by a member of staff who showed very little interest in our stay. The room was tired and in need of a deep clean at the very least. Surprisingly the bed was quite comfortable. The dining room was excellent. Well decorated and looked as though the owners had started a revamp here. The quality of food both in the evening and breakfast was excellent. No complaints. Staff were efficient and had a good sense of humour. Who ever leads that team needs to now work with the reception staff. We booked our room though a web site. Was this the cause of the poor state of the room? No. We heard a similar complaint from a couple in a superior room. The hotel is in a key position being close to both the centre and the Hoe. Plymouth needs a good hotel in this area which is well furbished.

"MAIN COURSE NOT COOKED"

3
20/07/2016

The service was exceptional and the food was served quickly and efficiently, but the duck was pink, not to my liking, in my opinion all restaurants should ask how you would like it to be cooked, but at least it shouldn't be pink in the middle, it hadn't even touched the side of the pan by the looks of it.

"Old world charm and courtesy."

5
18/07/2016

My sister and I booked for Saturday night . On arrival we were greeted by friendly reception staff .We went to our lovely large room for twin double , excellent furnishing extremely clean . When walking around hotel all staff look you in the eye and say good afternoon / evening etc . Cannot fault the professionalism of all the members of staff . This hotel is more like a 5* than a 3 .

"Great service"

5
16/07/2016

Stayed only for the one night for a friend's birthday. We don't live in the area and front desk staff were really helpful and informative about the local night life. The room was a decent size, bathroom and beds clean and comfortable. We rang downstairs to reception a few times for a few things and nothing seemed to be too much trouble. I would happily recommend the place and stay again if I happen to be down the area again.

"Grandeur of a bye gone age."

4
13/07/2016

After a poor start we generally enjoyed our stay. On arrival we were told that the room specifically booked on our paperwork was not available. We were allocated another superior room (seems to mean trouser press, smart tv, coffee table plus more floor room of course).Our initial room was at the end of the hotel next to the adjoining pub. Please do not take a room in that location at weekends as extremely loud live music from the pub means it is pointless to use the room before midnight. A lot of other guests that we spoke to also found a wedding function was quite intrusive but we were not troubled apart from the bar and the lounge being completely full on that night. Rooms seen were well maintained and serviced.The staff were very understanding and we moved the next day to a room at the rear of the building. A lot of refurbishment has obviously taken place but there are still areas of the hotel which appear very tired and still in need of some TLC. We didn't dine there but certainly breakfast was very good and of a good quality well cooked. We found the staff very friendly but felt there was a level of under staffing in our opinion which meant many people multi-tasking. We were treated very fairly we felt . It was a very humid time and even with windows open, the room was very hot. Something that air-conditioning would help with.Hotel reasonably placed for Hoe, Barbican, etc.

"Victorian Charm"

4
11/07/2016

Interesting hotel with a long history. Décor has not been spoilt by refurbishment. My room was comfortable however the bathroom was a little small. Hotel is located close to the town centre and the historical areas

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Mike-Scanes for your review. I hope we can welcome you back to 'The Duke' very soon. Best wishes, Peter Adams Operations Manager

"5 day leisure break"

4
10/07/2016

2nd visit to this hotel. Upgraded our room to a superior which was on the 5th floor with great views. Only stayed on bed and breakfast this visit. Hotel is well managed with polite and helpful staff. A very pleasant stay in a very old fashioned hotel with excellent service all round. Will definitely be returning in the future.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Molly P for your kind review. I'll be sure to pass on your comments to the team. I hope we'll see you again soon. Kind regards, Peter Adams Operations Manager

"OK hotel but older"

3
09/07/2016

Two of us stayed three nights as part of a bus tour of the UK. If you like Victorian hotels, this one will drive you to ecstasy. If you prefer a more modern hotel, then not so much. This hotel is showing its age. That said, the rooms were the largest we found in two weeks of traveling in England. There was lots of room for our suitcases and extra outlets for our electronics. The staff were extremely friendly and helpful. The beds however were very uncomfortable. The bath was a bit on the small side for American expectations. The room had a hot pot with tea bags and instant coffee, as appears usual in English hotels. The room was clean. Overall enjoyable restaurant food. Note we were served from a different menu for dinner than someone walking in off the street since our meal was included as part of the bus tour. Breakfast was plentiful and very good. Serving staff were excellent at all meals. Hotel is within walking distance of the Plymouth Hoe historic area with its statues and famous lighthouse. Otherwise, not much else is close to walk that we were interested in seeing.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Chris H for your review. I hope you enjoyed your time in the UK. I'm pleased to see we had the largest rooms you'd experienced during your tour. Sorry you found the bed to be uncomfortable, I will feed this back to the team. I'm most pleased to see that you found the staff to be good, we strive to provide the very best service to our guests and it's nice to see it acknowledged. I hope we maybe able to welcome you back to the UK and Plymouth in the future. Kind regards, Peter Adams Operations Manager

"Beautiful old building"

3
08/07/2016

A old attractive building with old world charm. Very friendly staff. A Beautiful dining room but the menu was limited and we were seved with over salted food. The beds were comfortable. There wasn't any air conditioning in the room which made it quite hot and stuffy unless you kept the window open. Location was close to the water. Car park out the back was small but sufficient

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Angela R for your review. I'm very pleased to see you found the staff to be 'very friendly' and that you enjoyed our stunning dining room and comfortable beds. I will feedback your comment regarding over seasoned food, this is an unusual comment, although our chef will be interested to know non-the-less. Our car park is compact, although free, which is becoming unusual for city centre hotels. Kind regards, Peter Adams Operations Manager

"A Gem in Devon"

5
08/07/2016

This hotel is an excellent example of how customer service should be performed. From my arrival until I left I was constantly greeted by friendly, smart staff who gave the impression that my comfort and experience in the hotel was their main aim. The rooms are very well appointed. The hotel has a grandeur that is often seen in buildings of this age, but unlike some other hotels this grandeur has been embraced, rather than altered to suit the modern traveller. The restaurant menu is extensive, as is the wine list, and the food is excellent. This was my first visit to this hotel in Plymouth, and will not be my last. I would recommend this hotel to everyone.

"Old world charm"

4
07/07/2016

Comfortable 3 star hotel Typical old English hotel, wonderful breakfast co-ordinator Ordinary buffet for breakfast or you can order full English Be quick for off road parking Bathrooms difficult for elderly mother (showers in the bath)

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Debbie M for your review. I'm very pleased to see that you enjoyed your stay. We do have many rooms with shower cubicles in addition to a bath. Please mention this when booking and we'll make sure that you are allocated one of these rooms. I hope we can welcome you back soon. Warm wishes, Peter Adams Operations Manager

"Love this hotel!!"

5
07/07/2016

Stayed here last weekend after my parents had their Ruby Wedding Party in one of the function rooms. The room was specious, light and airy. The hotel is very clean and tidy. The staff are extremely helpful and cannot do enough to help. As a family we visit this hotel regularly throughout the year and we will certainly be continuing to do so. Definitely recommend.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you 82cab for your kind review. It's lovely to see that you enjoyed your function and stay. I hope you all had a good time celebrating. We will no doubt see you all again soon! Warmest wishes, Peter Adams Operations Manager

"Reasonable value, a little run down"

3
07/07/2016

We stayed here one night. The hotel is cheap but you do get what you pay for. The hotel must have been amazing in its day but it is now rather run down. The staff were friendly, the room was clean. The bed was small and not too comfortable - I could feel the springs. And some of the furniture was falling apart. Breakfast was passable.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Clairerbw for your review. I'm pleased to see you found the staff to be friendly and your room clean. I can't agree with your comment regarding the hotel being 'run down'. We have a highly pro-active refurbishment programme which has seen the majority of the hotel refurbished. Our rooms are unique and stylish, tailored to the expectations of our guests whilst maintaining the grandeur of our Victorian legacy. Maybe they are just not to you taste? I will try to investigate your comments regarding the uncomfortable bed, although this has not been reported separately? I hope you may offer us another opportunity to provide accommodation in the future. Kind regards, Peter Adams Operations Manager

"Difficult to know how to rate this hotel"

3
03/07/2016

We stayed two nights, either side of the ferry crossing to Roscoff. The hotel is C19th and describes its architecture as gothic. The common areas are splendid (apart from the scaffolding around the entrance): ornate high ceilinged restaurant, ballroom, and sweeping staircase – you get the idea. We had booked a superior room and we had a different one on our return. They were huge – on the first night, the room even had a large ante-room were we could sit and watch TV in comfort. The decoration was in good order yet somehow it contrived to seem dated. There were these wonderful rooms and I was left feeling that they had not made the best of them – a sort of tired feel. They could also do with new mattresses. We ate in both evenings, almost on our own in this huge dining room. You never know what to expect in an old hotel but the food was excellent. We had the duck the first evening and it was so good we had it again on our return. I would say that the food was every bit as good as we had in Roscoff. The restaurant staff were friendly and helpful and it was a strange contrast to the reception staff – remember, we experienced two arrivals. It is not helped that reception is set back so there is no contact until you turn a corner – and look at the backs of the staff. Perhaps the head waiter could give them lessons. So, it is hard to know what rating to give it. I would stay there again but it is hard to give it four stars.

"Good stay"

3
29/06/2016

Generally the room is very good and feel the luxury staying in there. The arrangement inside the room also is very good. Few things can be improved (1) no complimentary mineral water provided (2) no fridge (3) no heater (4) The staff knocked and then entered the room before i got up to open (5) i left my USB thumb drive and hope if found then return it to me. I was in room 401.

"Not worth the money "

3
29/06/2016

Stayed two nights here at the end of a cycling tour and had a very pleasant room although decor was getting a bit tired, bathroom was OK but lack of water pressure and a very old shower mixer meant a very poor shower despite the huge shower head and you also needed to run it at least 10 minutes beforehand, also no toiletries supplied on my second night so just as well I had some of my own. Had a cooked breakfast on the first morning and it had obviously been kept under heat lamps as some of it was quite dried up, summing up it was OK for a short stay but not worth the £210 it cost me.

"Short stay plymouth"

5
27/06/2016

I was booked into the hotel for two days I was booked into a superior room. On arrival the member of staff was great. The hotel was dated but I felt it had character,within the room I had a four poster bed and a very spacious room. The breakfast was good and the dining hall was clean and tidy the guests seemed to be a mix of tourists, family and retired people,and parking was free. Overall I was very happy with my stay there

"Delightful 'Tea at the Top'"

5
24/06/2016

My wife treated me (us) to afternoon tea in the turret at the top of the hotel for my birthday. We were well looked after by our butler Kris, who served us champagne on arrival and shortly after we had delicious sandwiches. There was a break and we then had a choice of tea or coffee and some gorgeous cakes. It was a delightful experience and we had fantastic 360 degree views. We were provided with antique binoculars and a telescope, but if you have more modern ones, I would advise you to bring them for greater definition. The only slight negative was that whilst the inside of the turret was tastefully decorated, but the outside could do with a coat of paint. The turret is yours for 2 hours, but if no one is booked in immediately after you there is no pressure for you to leave. Exit is via a bedroom which was modern and exceptionally well furnished.

"Still Has that Victorian Charm!"

4
20/06/2016

Returned here for a 3 night stay for the first time since Feb 2014 and this time we had a superior room (thanks Sandra!). Once again the hotel ticked all the right boxes both from the room and facilities available. There was a a big wedding reception on the day we arrived and therefore the bar was extremely busy but the restaurant was superb and we had a vey enjoyable meal. The only downside with this hotel is the car parking arrangements. If you arrive in the evening the few car parking spots have usually been taken and you have to find alternative car parking which is not always easy near Plymouth city centre! If you can arrive early then not a problem in finding a parking place!

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Jockinafrock69 for your kind review. I'm very pleased to see you enjoyed your stay and upgrade. It's nice to hear that you enjoyed your meal in our restaurant. Parking is on a first come basis but is 'free', which is becoming increasing rare for city centre hotels. There is, as you state, lots of free on street parking available adjacent to our car park. I hope we can welcome you back for another stay soon. Kind regards, Peter Adams Operations Manager

"Give it a miss"

2
16/06/2016

We visited as a group and were horrified to discover that the hotel had let the ballroom out to a junior football team on two consecutive evenings. This meant that the hotel was overrun by uncontrolled children, drinking in the bar area, rolling around the corridors, running up and down the staircase and playing in the already tiny and overused lift. The hotel management made no effort to control them, neither did their adult " supervisors". Coupled with the fact that you had to run the shower for ten minutes to get hot water, which was then either scalding hot or ice cold, the general run down feel of the place and the fact that water was coming through the ceiling of one of our rooms we thought that we might take this hotel off our list of places to visit.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Peter T for your review. Sorry for any disruption caused to you during your stay. We have made note of your comments and will pass these to the organisers of the event. Regarding the ingress of water to one of your rooms, I am not aware of this being reported at the time of your stay. I will endeavour to investigate this further. Regards, Peter Adams Operations Manager

"DELIGHTFUL DINNER"

5
14/06/2016

The dinner was cooked to order from a menu which accounted for all tastes and the dinner was complemented by a selection of good wines; all of which were excellent. The service provided by the staff was friendly and appropriate with the staff taking time to ensure everything was correct.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Murray C for your glowing review. I will be sure to pass these comments on to the team. I hope we can welcome you back to the hotel soon. Warm wishes, Peter Adams Operations Manager

"Old Favourite"

4
13/06/2016

Do not expect swish, modern, old traditional (the way I like it) Hotel. The lift is a gem, the rooms are clean and comfortable and the full English is superb. Will return again and again! Get in early for the car park, if not plenty of on street after 6 PM.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Sand B for your review. I hope we can welcome you back to the hotel very soon. Kind regards, Peter Adams Operations Manager

"A Place with Character"

4
12/06/2016

We spent 5 nights here, using it as a base to tour Devon and Cornwall. I realize that this an older hotel but it does still have a lot more character than the newer hotels. We had a huge room, even by North American standards and it was very clean. The bed was extremely comfortable. Bathroom was good but there was some difficulty with maintaining water temperature. The wifi worked very well for us so not sure why others had problems. Breakfast in the lovely old dining room was very good but a little pricey when not included in room rate. Just love the lady who runs things so efficiently in the dining room, she was wonderful. The location is great for walking around Plymouth. Close to the Hoe and the restaurants in the Barbican district. It did take a little while to get in and out of Plymouth on our day excursions but not difficult so consider the location good. There is a small free parking lot that fills up quickly but there also free parking after 3 p.m. on the road by the parking lot so you can still get into the back door of the hotel easily. We enjoyed our stay here very much

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you bjay3 for your review. I'm very pleased to see that you enjoyed your time with us. I will be certain to pass your comments onto the staff. They strive to provide great service and it's nice to hear that it is appreciated. I hope you had a safe journey home and maybe we can welcome you back on a future visit to Plymouth. Warm wishes, Peter Adams Operations Manager

"lovely breakfast and friendly staff"

4
12/06/2016

We found a late availability room for a concert night, okay the room was not the best, but it was clean and functional, tv, tea and coffee facilities etc.. all good.. The fee onsite parking is cosy, so get their early. it is a city centre bonus . What makes the staff was the friendly staff at breakfast and a really good breakfast ...a great choice of cold breakfast buffet and a superb selection of cooked options, excellent coffee and toast

"Appalling venue "

3
11/06/2016

I attended a presentation evening and to say we were squeezed into the function room like sardines would be an understatement. It was stifling hot but no air con switched on throughout and not enough seating. The food was limited to children's type of food (chicken nuggets etc), totally inedible and served in polystyrene containers with ketchup (even for adults)!! I would advise careful consideration if you are thinking of a holding a function here!

"One night stay."

4
04/06/2016

Used this hotel on several occasions when visiting the theatre. It makes a very convenient and pleasant one night stay. Attractive old, Victorian building in good location. Very well maintained and well decorated. Pleasant staff, always helpful. Breakfast OK.

"wifi is virtual non-exist"

2
03/06/2016

Never able to connect to wifi, though it claims to have free wifi. Shower facility is poor. Water from the mixer shower is either too hot or too cold, very difficult to adjust to the right temperature. Couldn't figure out how to change from shower to bath.

"Very relaxing stop-over in Plymouth"

4
03/06/2016

The Duke of Cornwall is my favourite venue in Plymouth. It is a fascinating Gothic period piece that miraculously survived the Blitz in 1940-1941. The Staff are all friendly and helpful and make a great effort for their guests. I had a very comfortable and spacious room on the first floor with a splendid view of the Pavilions. I had not realised before how close the Duke is to Plymouth Hoe - only a short walk for a fascinating maritime prospect which seems to have been visited by everybody from Drake to the Beatles. Dinner and Breakfast in the Duke's circular period dining room were first class - good traditional Devon cooking rather then nouvelle cuisine. My only issue concerns access to the hotel. My taxi dropped me at the front door on Millbay Road. I had a heavy suitcase. There were six steps to climb to a revolving door which would not accommodate said case. Both side doors were closed (at 3 pm!) and could not be opened from the outside. Once inside there are another six steps to climb to reception. After words with the receptionist, Boris came to my assistance and conducted me to my room. There is apparently an Intercom at the front door which guests should use. Alternatively get your taxi driver to take you to the car park where there is an entrance on the level direct to the first floor. But this is the wisdom of hindsight. The hotel must take action to improve accessibility to guests with luggage.

"Very Dated, and not in a good way"

3
01/06/2016

All the staff were friendly and helpful. The room was large, with the highest ceiling of any room we have ever stayed in. This meant the windows were equally large, giving spectacular views over the town. Again a huge amount of space in the bathroom, which had an old fashioned big bathtub, and separate shower. Both rooms were cleaned to a good standard, However the rooms should have been redecorated a long time ago The paint work was damaged everywhere, the windows frames were rotten in places, and the wall paper pealing in the bathroom. The furniture was very tired, and I had a poor night sleep on the mattress. All this I found very surpassing for a Best Western Hotel . Breakfast was severed in a absolutely stunning dining room, the cooked part of the breakfast was very good, however the buffet part was below average with limited choice and relatively poor quality. Would not stay there again.Ideally would have wanted toi give it 2 and a half stars

"Comfortable but dated hotel"

3
30/05/2016

We stayed here for a couple of nights during a stay in Plymouth. The hotel reception area is quite grand and well maintained, however our room was noticeably dated, discoloured carpets and old wall paper. The shower in our room was a good temperature and had good water pressure, and even though we were on the first floor near the doors to reception we weren't disturbed by the two weddings which took place during our stay. The hotel is about 20 minutes walk from the 'barbican' area of Plymouth with pubs and restaurants. We enjoyed this walk as we had good weather during our stay, and we felt like the location was good. We didn't have breakfast at the hotel as although it was a fairly standard price for a hotel breakfast (£10.50 for a continental) we felt it was quite expensive. Nothing wrong with the hotel but wouldn't necessarily stay there again.

"Comfortable 2 night stay"

4
29/05/2016

My husband and I stayed here for two nights over a recent weekend as we were in Plymouth for a family party. After a 6.5 hour drive to the hotel, at the end of a day at work, we had a really warm welcome from the charming lady on reception which really lifted our spirits. There is a fair sized free car park for guests, and if it is full there is plenty of pay and display parking on the road outside. Our room was large, well furnished and very tidy. The bed was rather springy although we both had a great nights sleep. The very bijou bathroom was perfectly clean. Staff were all friendly and cheerful. No faults to be found - we would definitely stay here again.

"Wow place"

5
27/05/2016

Everything about that hotel was perfect! Amazing building, perfectly preserved with respect to the original architecture and design. Clean, quiet with comfortable beds. Everyone was polite. It was like traveling back in time. I loved everything about it including the breakfast and the price.

"Went for a Christmas meal"

2
26/05/2016

Very unorganised, manager didn't help his staff when they where struggling , food was not very nice, and the room we were put it was absolutely freezing and they had no idea how to change it, plus side was that the bar staff were excellent couldn't do enough for you.

"A Grand Hotel with a friendly personality."

4
25/05/2016

This Hotel looks very grand from the outside and is continually decorated and upgraded on a rolling programme. We met the decorator who is permanently employed to decorate! Being an old building it does have its problems, the floor creaks badly and noise from other rooms can be a problem at times, but I still have a real soft spot for this hotel. On arrival we were offered an immediate upgrade to a room with a Jacuzzi bath, as the receptionists noted that we were staying for 5 days and she thought we would be more comfortable. She gave us excellent service throughout our stay. The room had a four-poster bed and was extremely ,spacious and well furnished. The bathroom was luxurious and the Jacuzzi a very pleasant experience. The room had some problems with electrical fuses, but this was soon sorted out by the owner. The staff were always ready to be helpful and problems were sorted out punctually. Breakfast at the hotel is very good although the service was not always consistent. We felt sometimes it was quickly delivered and at other times we waited rather a long time, but it was always delicious. We didn't eat an evening meal there, as we were visiting relatives. One disappointment was an evening event which went on after midnight. The music was vibrating through that wing of the building and we did have to speak to reception, who did try to deal with the matter. Because of this I would ask for a quiet room, if one is a light sleeper. Nonetheless we feel the Duke took great care of us and we had a comfortable stay. We will continue to use this hotel in the future.

"Overnight stay"

5
23/05/2016

A grand old hotel, with a lot of history, understandably it's in need of some tlc in places. Don't let this put you off as this is part of its charm. The rooms are large, the staff are excellent (very friendly, and can't do enough for you) Parking is free, although I would advise getting there as early as possible in order to secure a space.

"A lovely and comfortable experience"

4
23/05/2016

Stayed here following an event and thoroughly enjoyed it. We stayed in room 416 and were very pleasantly surprised with the size and style. The bed was comfortable and the room was just the right temperature (always a bugbear for me). Despite being on the roadside of the hotel it was incredibly quiet! Breakfast was lovely, I had a full cooked - although it only came with one sausage and I would have liked two! The choice on the buffet was good too. If I had one complaint it was that the shower took an age to get hot and then wouldn't actually turn off fully! I'm sure that it was just a maintenance issue and we did report it and it was noted by staff.

"Not as special as it should be"

3
20/05/2016

We booked this hotel for a change from the usual B&B's we generally use when we visit Plymouth. It looks very grand and quite special from the outside and the entrance hall so we hoped the experience would match. It didn't. The wallpaper and multitude of clashing patterns in the room was epic. It hurt my eyes. The room was very dated and very small but clean and reasonably comfortable. The loo didn't always flush, only one wardrobe door opened, the bath towels are tiny and the door wouldn't lock. However, the staff are friendly and helpful and the cooked breakfast is good.

"Pleasant enough"

3
19/05/2016

Stayed for one night on business. Had a single room that was a little small but adequate. Nice and clean but the downside was a difficult shower (via the bath mixer). It was either scalding or too cold and temperature fluctuated while in use, tiny towels and also no air con and the room was very hot. Food was good. Had a steak in the evening that was nicely cooked and breakfast was a good buffet plus cooked to order hot choices which were perfect and well presented. I'd recommend a double room even if staying on your own. Staff were all pleasant and helpful too.

"A brief overnight stop for Riverdance"

4
19/05/2016

Booked this hotel for a one night stay when we were going to see Riverdance not realising it was opposite the theatre - fantastic! On arrival we were greeted be a very pleasant receptionist and everything explained to us. Both our rooms were lovely and clean and well appointed. We had dinner in the restaurant which was very good - my only complaint was that the garlic risotto was a little bitter however the pork belly starter was fantastic. Breakfast was also very good and checkout was easy and again painless. I should also mention our waitress for both dinner and breakfast (the same each time) who was fabulous! Loved her interaction - she really made our visit. My only criticism would be the parking is not very easy and there are no proper smoking facilities.

"Decent place to stay"

4
18/05/2016

I stayed here whilst on business in Plymouth. I stayed on the first floor, next to the lift and over looking the street. Initially this filled me with dread as I struggle with my sleep especially in new places. I actually found the bed comfortable and tempreture of the room just right resulting in a very good nights sleep. The room itself was dated, but then again it suited the style of the hotel. The room itself was clean and well equipped. I used the bar, this was well stocked and priced. Breakfast was good with plenty of space. The position of the hotel is good and is in good proximity of local attractions and sights. My only gripe was that I was made to wait on a couple of occasions 1/at breakfast waiting for my cooked options 2/in the bar waiting for drinks. These are very small things and would not put me of returning

"A delightful experience with an incredible restaurant menu!"

5
18/05/2016

Probably the best hotel experience we have had and there have been many, the hotel is a Grade 11 listed building so like the Forth Bridge will always require maintenance and perhaps the bedrooms would benefit from a daily vacuum but given that, the rooms were absolutely charming and well appointed but the best things about this hotel are the warm, friendly and helpful staff and the amazing restaurant serving probably the best food we have had for a long time. A small menu but incredibly well prepared and presented. Claire and Casey (if that's how it's spelled) were attentive, efficient and a delight. Breakfast was awesome, especially the full English although I could only manage it one morning, scrambled eggs the following day were served (for me) just right. The hotel is walking distance to everywhere, there is a car park and to top it all, dogs are welcome too. If we decide to return to Plymouth, this will be our hotel of choice. As you can probably guess, we loved it!

"traditonal & well situated"

4
17/05/2016

Friendly and comfortable.within easy walking distance of all of Plymouths'main attractions.Good sized rooms.not expensive bar/food.Smallish car park,but plenty of parking(free after 4)immediately surrounding area. Would definitely stay here again

"Client lunch "

5
16/05/2016

Our first Goodmans Client Lunch was a great success and could not have happened without Toni, Mel and the team at The Duke of Cornwall in Plymouth. The hotel has a fantastic history and great character miles away from other clinical modern hotel venues we could have chosen.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Michelle G for your lovely review. I'm very pleased to hear that the event was a success. I hope we can welcome you and your guests back soon. Kind regards, Peter Adams Operations Manager

"Comfortable but old fashioned hotel"

3
14/05/2016

Stayed here for one night on our way to Cornwall. The first disappointment was the size of the hotel car park. It's very small and it works on the basis of first come first served. The overflow car park is in the street outside and then customers are subject to the City's parking regulations which involves buying a parking ticket before 10.00. In other towns and cities I have visited the hotel has entered into a special arrangement with the local authority so that customers staying at the hotel can purchase a parking permit at reception in the hotel. We paid extra for a superior room in the tower on the corner of the hotel. This was well worthwhile because as well as being more spacious, the room also provided what would have been great sea views if the weather had been better! The hotel restaurant was very grand and this was matched by the price list. The selection on the menu was also very limited so we went out to eat at a local bar and eaterie which turned out to be very good. Whilst we were there I noticed that there were 6 other hotel customers eating in the same establishment. That says something. The following morning our breakfasts in the hotel were okay but when my partner asked for a croissant she was offered something which had clearly just come out of the freezer followed by a brief visit to the microwave! My breakfast was spoilt by having to rush out to the street to buy a parking ticket at 10.00.

"The Location made a great evening even better"

4
13/05/2016

Had reason to visit for an awards presentation evening and dinner connected with my work The waiting staff for the meal were very efficient and polite We had pre ordered from a selection of food , and my choice was very nice Considering we had nearly 200 attendees at the dinner , the lounge bar only had one member of staff which made waiting for a drink to be served. But even though the barman was very busy he was still polite and friendly But a few extra staff would of helped clear the queue's Thank you for making our great night even better

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Wayne G for your review. I'm very pleased to hear that the evening and food was enjoyed. We had plenty of bar staff working that night so not sure why you only saw one of them?! I'm pleased they were polite and friendly, as they should be. We all enjoyed the evening too and I hope we can welcome you all back again. Kind regards Peter Adams Operations Manager

"Mixed Bag"

3
13/05/2016

We stayed for one night to meet friends in Cornwall. Arriving early to have lunch with friends, our first encounter with reception was met with 'can't check in till 2pm'. No welcome at all. As we hadn't expected to check in early, it was a bad start. Things improved. The bar lunch was pleasant enough. When we eventually saw our room, it was bright and cheerful but the bathroom could only be described as bijou! We had a very enjoyable dinner later, albeit from a rasther limited menu,helped by the very friendly restaurant manager, Ruth. A word of warning, our room was on the second floor,which is used for small conferences. They started disassembling the conference tables and chairs at midnight and it went on until the early hours.

"Rough around the edges"

3
10/05/2016

Beautiful gothic hotel maintaining the charm of an old building but it is the little details that are lacking. Food isn't good-have had better - over cooked, deep fried and unhealthy. Bathroom shower head had a build up of mould and very musty smell in it. Room itself is so pretty and lovely old furniture but a lot of water/damp stains on walls and window areas. Room service: dirty napkin, tray had corners missing. Just need attention to detail-so much potential!

"a short stay with varied quality"

3
03/05/2016

we stayed a Saturday night on a special offer for a standard room, could pull up at the front, great entrance, free car park at the back, lovely old world lobby and great staircase, first room we were shown had a window to the fire escape and cobwebs, after we complained, the second room was much better, painted wood panelling french style, helpful friendly staff and a very good breakfast in a nice bright large room with all being served at the table. Extremely central to everything, wether city or beech, not far from the nice marina and arty shops, ..all in all ok, the building wowed us more than the service, it seemed there were just 2 people running the hotel, but it went well, cleanliness a bit below par, could all be better, but then we like old hotels. recommended with reservations,...maybe the deluxe rooms are much better than our standard one....

"Lovely stay"

4
02/05/2016

Beautiful Victorian hotel. After reading some reviews on here it exceeded my expectations. Room was huge and tastefully decorated. Bed was very comfortable. We requested a quiet room ahead of our stay and we were given one at the back of the hotel that was very quiet. Car park was small but we managed to get a space. The shower screen had the runner coming away and there was a little dust on the lamp but this did not affect our stay. On room only basis so did not get to have breakfast (£12.50 a head extra) Bar ok, average prices for hotel.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear AD1973 Thank you for your review. I'm glad that you enjoyed your stay. I hope we can welcome you back to the hotel soon. Kind regards, Peter Adams Operations Manager

"Masquerade Ball - great night."

4
01/05/2016

The Duke of Cornwall did itself proud. The event was delivered with professionalism and politeness. The food was very good and the organization spot on. The place itself was clean & tidy and the toilets immaculate. Bar prices are what you would expect. A very good night.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Andy F for your great review. I'm really pleased you enjoyed your evening. I hope we will see you all again soon. Kind regards Peter Adams Operations Manager

"Grand but shabby"

3
28/04/2016

Visited for tea in the tower. Afternoon tea served by a butler. A long climb up to the top of the tower which gave 360 Degree view over the city and Plymouth Sound. The tea was expensive but very ordinary and the climb to the tower passed through some very unimpressive parts of the building. The Butler was very helpful but not that impressed with the experience.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Hugh C for your review. I'm surprised to read that you were not that impressed with the experience. We have served our Tea @ The Top for several years and have always had excellent feedback on the food and overall experience. Kind regards Peter Adams Operations Manager

"Old but Good"

4
28/04/2016

I have stayed at the Duke of Cornwall many times as a family member has spent 5 years at University in Plymouth and his Mum and I have visited often. It is an old building with the usual creaks and groans, like an old Duke of Cornwall. However I have always found the rooms clean and comfortable, the people helpful and friendly, the food excellent if somewhat limited. (You wouldn't want to eat every night for a week, not enough choice). Breakfast is excellent though.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Alan J for your kind review. I'm very pleased to see that you have enjoyed your stays with us. I hope we can welcome you back soon. Kind regards Peter Adams Operations Manager

"Grand Old Duke Needs a Bit of Care"

3
27/04/2016

This is a well located hotel close to the Hoe and harbor eateries and pubs etc with private parking for residents. Checkin was efficient but unfortunately I couldn't get an early checkin which was a pain after extensive driving. Stayed in a room on first floor which is a ground floor at carpark level as hotel is on a slope. Room was clean and had a decent what looked like refurbished bathroom with rain shower. What let the place down was the dated decor (even if the paper was new(ish) the style was decidedly old) and the very poor quality of the bed linen / pillows which were well past their usefulness date being very squashed. Add in a very thin and old matress and the sleeping experience was poor. Public areas a decent style, the hotel is close to being very good and with a small amount of work which may well be happening it will be one of the better Best Westerns a chain which to be honest I'm not over fond of being an amalgamation of many private hotels under a flag of convenience which leads to high variability in quality.

"April Plymouth Stay"

3
27/04/2016

Hotel was very Noisy and room was Cold windows need upgrading they leak like a siv wont be going back in the winter time bar and breakfast was good as normal. get a room on the back over looking the car park.

"Old tired and shabby "

2
26/04/2016

Typical UK crap hotel with 80s decor. Food overpriced and unedible. Only staying here because it was booked by work. Needs an insurance fire....... good points.... close to wetherspoons and the pavilions

"Grand Old Lady"

5
26/04/2016

This is a beautiful grand hotel which has managed to maintain the standards expected on it's hey day. The menu offered so many excellent choices.. Some being the old fashioned favourites and others modern day dishes. The staff which there seems to be plenty of could not be faulted. It was obvious to me they had all been trained by an old hand familiar with etiquete of yesteryear. We really enjoyed our 4 night stay. .

"Loud, fusty but very convenient "

2
25/04/2016

I stayed here for a business trip. It's near the town centre and next to a theatre. Quite possibly one of the noisiest places I've stayed in. I don't think it had double glazing although I may be wrong. Traffic noise kept me awake for 2 nights straight. The building itself is a gothic looking place but again it's so old even floor board creaked, so 3 in the morning people walking past my room was awful as every step made a very loud creak. It's tired inside with old stained carpets and chinsey wallpaper but the bed was comfortable enough and the bathroom was clean. Meh.

"Big hotel but really friendly ideal for Plymouth Pavillions."

5
25/04/2016

Had already booked a room online at a great rate but asked for an upgrade - we were lucky - thank you so much - it was excellent. Room was really large, great walk in shower, loads of tea/coffee etc, really comfy bed with crisp linen. Breakfast on both mornings was 100% Claire the maitre d was really good. Don't overlook this hotel - great location, great staff, superb rooms at a good and fair price plus a 2 minute safe walk to Plymouth Pavilions. Only down side - small car park at back (tip, get there early).

"Beautiful hotel, excellent staff"

5
13/04/2016

Our room is beautiful with a four poster bed and lots of room. Immaculately clean with lots of tea and coffee. Breakfast is a well stocked buffet and also a large selection of hot food to order. The reasonably priced bar is nice to sit in, in the evenings. All staff are very polite, helpful and well informed on the local area. The hotel is perfectly situated to walk out to the many restaurants in the local area and just a short walk to the Barbican, main shopping area and The Hoe.

"Dowdy."

3
07/04/2016

Definitely seen better days. In my room, the dust lay thick on the carpet where the cleaner had skirted round the furniture, and the window was dirty inside and out. On the other hand, the tiny bathroom was spotless and the public rooms were tidy and comfortable. If I say the furniture was old, don't think antique, think 1950's! Having said that, the staff were all amiable and the full English breakfast was good. However, I am still waiting for the wake-up call which didn't come!

"Gem of a hotel"

5
02/04/2016

The Duke of Cornwall was established around 150 years ago and maintains the charm of a bygone era. Our room was small but had everything we needed including a couple of comfy armchairs. The rooms are individually decorated. Ours had yellow hydrangea wallpaper and fabrics and a luxurious blue and yellow carpet. The bathroom included a luxurious rainfall showerhead. We loved the public areas including the fabulous staircase with caste iron railings. The lounge a area was a cosy place to escape the stormy weather outside. Great location - a short stroll to Plymouth Hoe the Barbican and the docks. A 10 - 15 minute walk to King William yard. Friendly courteous service from all the staff we encountered.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you LonesAustralia for your kind review. I'm pleased you enjoyed your stay and I hope we can welcome you back again soon. Warm wishes Peter Adams Operations Manager

"Give it a try"

5
01/04/2016

We stay away for business and pleasure. Very impressed with this hotel; good value, pleasant atmosphere, helpful staff, convenient location and good food. we will certainly stay here when next in Plymouth

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you for your kind review. I'm delighted to see you enjoyed your experience and I hope we can welcome you back soon. Many thanks Peter Adams Operations Manager

"Good location, but needs update"

2
01/04/2016

In its heyday this hotel would of been very plush. The location is good and the car park at the back of the hotel is very handy. She is an old lady now and the room we stayed in shows it. Noisy springs in bed each time you move. Tired carpet and sickly yellow painted radiator and walls, skirting boards etc. Main areas are better and the sweeping staircase is impressive. The staff were helpful and courteous but the building just let the visit down. Needs a lot of tender care to bring this old lady back to its former glory.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you shoe54 for you candid review. I'm pleased you found the staff to helpful and courteous. We have a very pro-active refurbishment programme which see us constantly refurbishing bedrooms. I'm sorry that you didn't like your room or appreciate the colour scheme, I hope maybe on another stay we may strike luckier with your expectations. Many thanks in the meantime and we'll look forward to welcoming you back in the future. Warm wishes Peter Adams Operations Manager

"Lovely stay at a hotel with lots of history"

4
31/03/2016

Shown below are comments I submitted to the BW survey, however our stay was a very good experience overall. The manager (or assistant manager) showed us the tower. All of the breakfast and restaurant staff were attentive. The chef/s on duty who made the evening meals was/were very good. I felt the cooked breakfast at 0900hrs may have been made earlier and reheated or kept on a hotplate: black pudding quite hard and chewy. This was in contrast to the evening meal which we both found to be absolutely excellent value for money, quality of presentation and taste. I did not see the tower room advertised anywhere (or clearly) on the Best Western site as available, I wondered why they were not advertising this as this could be a good income?

"Very comfortable and Dogs are welcome"

4
29/03/2016

Comfortable hotel, the rooms were a little dated but this is a good location, reasonably priced and for us this was perfect as they welcome dogs ;). There is free parking at the hotel. We didn't pay for breakfast so I don't know what that was like however there were the usual tea/coffee and biscuits in the room.

"Theatre break"

5
29/03/2016

My friends and I have stayed here 4 times in the last 12 months. The staff are very friendly and welcoming,, especially Paul the barman and Simon the night porter, nothing is too much trouble for them. The restaurant staff are very pleasant and always have a smile on their faces.

"3rd visit"

4
27/03/2016

The Duke is a lovely comfortable hotel in a very convenient location, particularly for visits to the Pavilion. The staff are all very friendly and welcoming, specially Boris, Simon and the irrepressible Paul who is both efficient and has a wonderful sense of humour. Thank you all for a great stay on Thursday night!!! Carol and Gloria

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Carol and Gloria Thank you for your lovely review. It's nice to hear that you enjoy your stays with us. I will make sure that Boris, Simon and Paul are aware of your kind words about them. It's lovely to see their hard work acknowledged. I hope we can welcome you both back very soon. Warm wishes, Peter Adams Operations Manager

"A Royal Stay"

4
23/03/2016

Excellent location and great service. Rooms were quite comfortable and easily accessible. The breakfasts were superb and dining staff very attentive. The evening meal we had was well prepared and delicious.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Dolores M Thank you for your kind review. I hope we can welcome you back for another stay soon. Kind regards, Peter Adams Operations Manager

"Better than expected"

5
23/03/2016

Having read some other reviews I wasn't sure what to expect. First view of the outside was mixed. Old but a bit tired looking. Inside was much better. The room was excellent, in particular the bathroom. The bar meals and drinks were very good but a bit pricey. All the staff were very welcoming but professional. We went to a concert at the Pavilions over the road and it was literally that, a barely 2 minute walk. All in all an enjoyable experience and would definitely return.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you for your review. I'm pleased to see that you enjoyed your stay. I hope we can welcome back soon for another visit. Kind regards, Peter Adams Operations Manager

"A very interesting hotel with a fascinating history and which exceeded our expectations."

4
22/03/2016

The hotel is fairly priced. We stayed as a party of ten and so experienced a range of rooms, with variation in size and decor. Rooms were clean, generally spacious and well-serviced; wifi connection was excellent. We took breakfast on three mornings, with a range of cooked food: all was excellent as was the friendly, attentive and effective service (including a busy Sunday morning with 80 covers). We used the attractive lounge bar where service was good and ate from the snack menu on one evening. Staff were accommodating without exception; the building was pleasantly warm throughout on what was a chilly few days; we were fortunate to secure spaces in the small car park (25 spaces for 72 rooms) and given the hotel's excellent location vis a vis the Hoe and the Barbican did not need to make great use of them.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you George R for your review. I'm very pleased you enjoyed your stay. I will be sure to pass your comments onto the F&B team who will be delighted to hear them. I hope we can welcome you all back to hotel soon. Warm wishes, Peter Adams Operations Manager

"Good location, excellent staff"

4
22/03/2016

Stayed here for three nights, in a group of ten of us. A grand old hotel, with a lot of history, understandably it's in need of some tlc in places. Don't let this put you off. The rooms (for the price) are adequate, the staff are excellent (very friendly, and can't do enough for you) Breakfast is very good and substantial. Parking is free, although I would advise getting there as early as possible in order to secure a space.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Andy W for your review. I'm pleased to see that you enjoyed your stay. I hope we can welcome you back soon. Warm wishes, Peter Adams Operations Manager

"Ideal location in the city but away from the noise"

3
19/03/2016

The hotel staff could not have been more helpful, the building itself was very grand. The room had plenty of space but could do with modernising, the wall paper was overwhelming along with matching blinds and lamp shades. Not the fault of anyone but the room was so hot, the heating was on full when we arrived, with the sun blazing through the window it was extremely stuffy. Bearing in mind we are just entering spring it is understandable that the heating was still. Only stayed one night but would stay again due to the convenience.

"A good hotel with character"

4
18/03/2016

Good hotel - it's nice to stay in a hotel with character and heart. I was pleased that my room was large and had both a bath and decent sized shower. Very close to the seafront, although a bit of a way to the Royal William Yard where a lot of the new bars and restaurants are (I took a taxi - £4.00). I would say its downfall was that although it was a cold evening my room (112) was very warm and despite being on the first floor at the front of the hotel, at the side its on path level and I felt uncomfortable leaving my window open. I would stay again but request a room on the next floor up so I had the freedom to sleep with the window open. I didn't have breakfast here so I can't judge that but the restaurant looked nice!

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you for your review. I'm pleased you found the hotel to be suitable for your needs. Sorry if you found it to be too warm. All of our heating is controlled in the guest rooms and can be turned down if required. I hope next time we can arrange for a room on a higher floor. Kind regards. Peter Adams Operations Manager

"Great hotel"

5
14/03/2016

great hotel, very grand, nice staff. clean and tidy. bed very comfy would defo recommend to others and stay here again. excellent hotel and close to town which is good for pubs and shops. also a great place to stay if you are seeing a show or concert as walking distance from the theatre and pavilions

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you natashah245 for your review. I hope we can welcome you back to the hotel soon. Kind regards Peter Adams Operations Manager

"Beautiful grand building on the surface, but rooms need an overhaul"

3
12/03/2016

Hotel is full of contradictions. Beautiful exterior. Impressive front lobby. Very grand old central staircase. Impressive breakfast room with views. However, I would probably not return for two reasons: (1) the heavy stale smell that I found overwhelming when entering the building from the car park. This is the area where a floor of rooms are located (including mine) And I would describe it as having heavy dampness smell in the atmosphere countered with radiators turned up high. This permeates the rooms, which I found too strong to tolerate; and, (2) the room was old, very tired, and in need of total refurbishment. The person on the desk offered a different room, but it was just as bad when they entered it themselves. In the end, found another room that was adequate and importantly had no smell. Stayed January 2016.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear S M Thank you for your review. I'm very sorry that you didn't like the smell of the hotel. This is an usual remark, although obviously important to your requirements. I'm not sure we have 'old, very tired' rooms. We do have individuality, style and a grand Victorian legacy to maintain, something which hold very dear. I am pleased that the room you stayed in was 'adequate' and without the 'smell'. I hope that despite your review you may offer us another opportunity in the future. Kind regards Peter Adams Operations Manager

"Disappointing"

1
12/03/2016

Oh dear. Had asked for a quiet room on booking, to be loacated next to the lift, not a good start. When checking the VERY small double room, found sheets to be stained. After contacting reception, housekeeping arrived. Gentleman spent a while inspecting the sheet, eventually removing and advising with a sigh would change it! No apology or any thing. Breakfast again disappointing for a three star. Theme of unclean laundry - table cloth had bake bean stains ( or similar - didn't want to look too closely!) crumbs and obviously hadn't been changed from previous diner. On check out reception just took card payment, no itemised bar bill, nor reference to unclean room, apology nor did they bother to enquirer if we had had a good stay. Very basics of hospitality missing - shame position to Pavillions great. Needless to say won't be recommending nor returning.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear DEVON18 Thank you for your review. I'm disappointed to read your comments. Please accept my most sincere apologies for any lack of cleanliness. I will be raising this subject with the team to ensure this was an isolated incident. Kind regards Peter Adams Operations Manager

"Disappointed"

2
09/03/2016

Just returned from a one night stay only thank God it was only one night. I reviewed this hotel months ago and took other advisors suggestion of up grading to a more luxurious room with Mini bar/fridge. My first shock the car park for a 500 room hotel there were roughly 20 odd cars! Our room was so a huge disappointment all very old 3 huge windows facing the road, no double glazing here noise awful and the room was freezing but the bathroom lovely and warm but very very dated not like shown on website truly completely missed leading, thank God it was only one night. When we checked out the young lady just took our room card didn't even ask if we enjoyed our stay no smile nothing, I didn't bother to complain as I didn't think they would be interested in listening to, we saw another hotel over the road called the continental that was beautiful inside and cheaper to stay at as well so would defo recommend that one instead of the best western.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear 889tracy44 Thank you for leaving a review. I'm not sure I fully understand your comments. Firstly we have never offered rooms now or in the past with a mini bar or fridge? Secondly we have 73 bedrooms not 500? Our car park is limited although it is free for our guests, unlike many city centre hotels which charge for parking. I certainly can not control whether people drive 'odd' cars or not. Generally our rooms are warm not cold. Our website pictures we taken only a few months ago when we launched a new website and are not used to mislead people. We are part of Best Western, we do have large windows and we are across the road from the hotel you mention. I am disappointed we didn't ask you on 'check out' that you had enjoyed your stay. From my perspective this is a requirement on departure. I will mention this to our reception team. Thank you again for your review. Kind regards Peter Adams Operations Manager

"Best Welcome home."

5
09/03/2016

Stayed here when my husband came home after being away for 11 weeks. The staff were amazing and very helpful. Our room was lovely and very clean and our view was great. We are re newing our wedding vows and we have found our hotel.

"Decent hotel, very good food"

4
02/03/2016

Just stayed one night but really liked the hotel. Our room (looking to front of hotel) was spacious and comfortable. The only problem was that the door into the room was sticking; on return from dinner my husband tried to get in using some force, burst through the door (eventually) and hit his head on the door frame; also the curtains also didn't quite shut. Apart from that everything was fine. Staff were all pleasant and helpful and obviously well-trained. We tried to get reservations in several restaurants nearby, without success, so decided to eat in the hotel - definitely a good decision - see separate review. Breakfast was fine, with plenty of choice. Hotel car park is quite small but we managed to park nearby without incurring charges during the night (free until 10am next morning). We'd certainly stay here again if in the area - very good value.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear KK06, Thank you for your review. I'm pleased to see that you enjoyed your stay. Sorry for the sticky door!! We'll have a look at that just in case. Lovely to hear that the food was good. Our chefs work very hard to provide our AA Rosette food and it's nice to see that it's enjoyed. I hope we can welcome you back to the hotel very soon. Kind regards Peter Adams

"Excellent room"

4
29/02/2016

The reception area and grand staircase nicely match the Victorian exterior of this hotel. I like a room which is not the standard hotel shape and our "superior" room for not a lot extra fitted the bill. It was a very good size, with a bathroom with separate bath and shower - always good. Comfortably warm despite the cold weather outside. Staff very friendly and breakfast more than adequate - porridge with clotted cream was much enjoyed. Although the hotel looks near the coast don't expect a view. Walk 5 minutes to the Hoe and enjoy the view there.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Thank you Wemander for your review. I'm very pleased you found the hotel to your liking. I will be sure to pass your comments on to the team and I hope we can welcome you back to 'The Duke' very soon. Kind regards Peter Adams Operations Manager

"Will be returning"

5
24/02/2016

The staff were very friendly and help full, the food was supurb. The waiting staff were very quick to make sure you were seated almost immediately. We had a lovely room and it was very comfortable. I will be staying at this hotel again.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Louise S Thank you for your kind review. It's nice to see that you enjoyed your stay. We'll look forward to seeing you again soon. Kind regards, Peter Adams Manager

"Hotel with character nice rooms good food and excellent staff"

4
22/02/2016

Stopped at the end of November 2015 for 3 nights on business with a colleague. I was upgraded as a diamond for life member to a four poster room. The room was large and clean also very nicely decorated in character with the hotel. The staff were all very professional and polite Ate in the bar each night and the food was excellent Breakfast was also to a good standard . Yes I would recommend this hotel for business and pleasure

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear jetboot Thank you for your kind review. I'm very pleased to see your comments. I will be sure to pass on to the team. I hope we can welcome you back soon. Kind regards Peter Adams Manager

"Friendly and comfortable"

4
21/02/2016

This hotel was comfortable and good value for money. The staff were delightful, friendly and helpful. Our dogs were welcome. The service provided by all staff was exemplary. The car park is small though and we sometimes had to park on the road.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Penny B Thank you for your lovely review. The staff work so hard to provide good service and it's nice to see that recognised. Dogs are always welcome here and I hope they too had a good stay! We'll look forward to welcoming you back soon. Kindest regards Peter Adams Manager

"Beautiful on a budget!"

5
20/02/2016

My partner and I were visiting Plymouth for a university open day and needed somewhere to stay the night before. As we are students, our budget was low and we were expecting to afford the bare minimum. However, we stayed here for £63 for the night which was really reasonable, and we definitely received more than the bare minimum. The hotel is easy to find, a short distance away from the city centre and the university. The car parking is cramped but with a lot of manoeuvring we found a spot. The staff are friendly, room service was always available and the food was gorgeous. The room was nicely decorated, complete with TV, kettle, hairdryer and ironing board. Everything was clean, traditional and welcoming. Would definitely stay here again.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear babyblue97 Thank you for taking the time to leave a review. I'm very pleased that you received good value for money and enjoyed your stay. I hope we can welcome you back soon. Kind regards Peter Adams Manager

"Excellent short break"

5
20/02/2016

We had a very enjoyable five night break Ideal base to explore Plymouth & the surrounding area This is a good value for money hotel. The breakfast buffet was very good ,as was the full English Breakfast.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Paul E Thank you. Very pleased to see you enjoyed your stay and that breakfast was good. I hope we can welcome you back very soon. Kind regards Peter Adams Manager

"valentine's stay"

4
20/02/2016

Stayed in room 406 on valentines day with my boyfriend which we thought for the price we paid was good value. Reception staff were very friendly upon our arrival. The hotel itself looks very 'posh' but it gets let down slightly by the décor. although my room itself was lovely, it looked a bit dated. We couldn't walk around the room without the floor squeaking and on one wall there was peeling paint which was a shame. We are elsewhere and upon arrival back we decided to take a look at the hotels other facilities, we only got as far as the living room area with an open fire and sofas when we noticed the night porter following us around watching us, he didn't speak to us so it made us feel as though we shouldn't be looking around. For the price I paid, it would have been nice to see the other things the hotel had to offer other than my room but we went back to our room after that. Not the best plumbing, not sure whether thats a reflection of the old building or not though. The bed was very comfy and my boyfriend slept like a rock. unfortunately I was woken up a few times by traffic outside and loud music, I understand the hotel is situated in a busy city but id expected the hotel to accommodate for that and maybe have thicker windows. Our overall stay was really nice. The tea and coffee facilities in the room was a lovely touch and I had also asked if they could leave rose petals prior to my stay as it was valentine's day and they didn't disappoint. Its little things like that which would make me come again. Hoping to stay again sometime in the future, just maybe not in the same room because of décor/plumbing Overall 4/5 because despite my issues I did enjoy my stay very much

"Good value"

4
19/02/2016

First time in Plymouth. The hotel was in a perfect location between the seafront and the town centre and the view from our window was lovely. The room was nice and warm which was very welcome as it was freezing outside and the bed extremely comfortable. The breakfast was very nice but a little overpriced as there was very little choice if you didn't want the full English.

"Lovely Hotel"

4
17/02/2016

As like other previous happy customers its all very good. Rooms, food, staff, location,great for the theatre. Breakfast menu great with lots to choose from and cooked nicely. Would recommend room 416, nice space.

"Lovely valentines break"

5
17/02/2016

We stayed over valentines weekend and were very impressed by the hotel. The room was comfortable and very clean. Staff were very pleasant and helpful. Breakfast was delicious. Free parking, open fire in the bar, free wifi. Million times better than cheap no frills alternatives.

"Valentine's weekend"

5
16/02/2016

I had a surprise stay for Valentines. The staff were very friendly and accommodating. Beautiful room and great facilities. Breakfast was lovely too. Just perfect. A very happy customer :-) Close to the city centre and a stones throw from the Hoe. A great location.

"Full of character"

5
15/02/2016

Stayed in this hotel at the weekend. It is a lovely building, full of character, and with helpful, friendly staff. The breakfast was tasty and plentiful and meant we didn't need to eat again until late afternoon! We took our dogs and our room was perfect - and vast! Close to everything we needed. Our son is in his first year at the university, so we look forward to many more stays with or without the dogs, over the next 3 years.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear SilverDarlings Thank you for your kind review. I'm delighted you enjoyed your stay. I hope we can welcome you and dogs back very soon. Thanks again. Peter Adams Manager

"Overnight stay prior to Show"

4
14/02/2016

Decided to have an overnight stay here as had tickets for a show at the Pavilion opposite. Fantastic location to stay which beats parking as they have a big car park at the back. The hotel is over 150 years old and was revamped a few years ago. The room was very big and was lovely and warm and had s delightful breakfast in the morning. We used the bar area and coatings aren't too bad. Only grip was I fancied a packet of crisps and after eating them noticed that they were out of date! It's an old building with creaky floors with bags of charm. Lovely place and central for the shops. Just don't expect a pool and things to do in the hotel

"One night stay"

4
14/02/2016

Stayed at the hotel which is just over the road from the Plymouth pavilions. The staff were friendly and really helpful. We found the dinner prices expensive but plenty of places nearby to get good food. The room and hotel was very clean and tidy and we had a good nights sleep. Enjoyed a full English breakfast with toast before heading back home. The receptionist, Kelly, was extremely helpful and we won't hesitate booking again when visiting Plymouth.

"Comfortable - but maybe a bit tired?"

3
08/02/2016

Stayed here for one night on Saturday (having been to see "I'm sorry I haven't a clue" at the Pavilion, across the road). Position couldn't have been better. had booked a superior room - bedroom itself was lovely, and bed very comfortable. But the bathroom had definitely seen better days: was probably last refitted in the 1980s. Very cheap fittings, loo roll holder falling off the wall, bath needed re-sealing. Staff were very helpful. Breakfast included with the room price: English breakfast was good, the continental option, though, looked very sad.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Lazypaws Thank you for your review. I'm glad that you had a comfortable night's sleep. Thank you for the comments regarding your room. We have a continuous programme of refurbishment, creating new and exciting rooms all the time. I'm sure next time you stay you'll experience one of our new rooms. Glad to see that breakfast was good. Regards, Peter Adams Manager

"Oh Dear........."

2
05/02/2016

I booked this hotel as I have stayed in several Best Westerns and they are usually Ok rooms and they normally serve an excellent breakfast. Firstly can I say this hotel delivered 100% on the breakfast that couldn't be faulted hence my score went up to a 2!!!! The room however (402) was dreadful peeling/ ripped and stained wallpaper . Good points bedding seemed clean although bed not that comfy. Tv was good size and worked well. Wanted a bath in the morning there had obviously been some 'botched job' done on mixer tap and it would only work for shower so no bath as couldn't get taps to run to bath and as shower head so high up in walk and water so fierce would have flooded room if I'd tried to fill bath from that! Got in shower water ran cold for ages then when went hot was almost immediately scalding hot and as water from shower so fierce I had great difficulty getting near the taps to turn the hot water off or the cold on without getting burnt arms!!!! A real H and S issue !!!!!! Not one of my better stays at a Best Western and I certainly will never return to this hotel.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear LyndaF148 Thank you for your review. I'm very sorry that you didn't enjoy your stay. We have rectified the issue with the shower since reading your review. I'm glad that our breakfast was suitable for you. I do hope that you may offer us another opportunity to accommodate you in the future. Regards Peter Adams Manager

"All round excellence"

5
05/02/2016

Fantastic hotel with interesting history and full of character. Ideal location close to city centre, shops, plymouth hoe and docks. Excellent service, great room with sea view. Superb food. Also well located for visiting local areas of interest and easy access to buses.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Peter Thank you for your review. I'm delighted to read your comments. I hope we can welcome you back to 'The Duke' soon. Regards Peter Adams Manager

"Fantastic night"

4
01/02/2016

I visited for an awards evening. We had a great evening celebrating with friends, the staff here were very efficient when dealing with serving 250 people their food and drinks and very friendly. The food was amazing, every course!

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Chris Thank you for your review. I'm very pleased that you enjoyed your evening. I hope we'll see you again soon. Kind regards, Peter Adams Manager

"Really enjoyable evening"

5
31/01/2016

Had a function with 200 guests. Couldn't fault the staff or service we received. Nothing was too much trouble for the staff and the night ran smoothly. Food was amazing and was served very efficiently. Would definitely recommend for anyone planning a function

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Kirsty Thank you for your review. I'm very pleased to see that you enjoyed your event with us. I will be sure to pass your comments to the team, who will be pleased to hear such nice feedback. I hope we can welcome you back to 'The Duke' very soon. Kind regards Peter Adams

"Fantastic stay, friendly staff, wonderful room"

5
31/01/2016

Me and my 8 year old daughter stayed for a 2 night stay at the Duke of cornwall we were welcomed by friendly and helpful staff and checked in, the room was up to date and had everything you needed for a wonderful stay. The beds were comfortable and there was plenty of storage. There was a bath and a shower and condiments were left. The bar staff were polite. The restaurant food was lovely and the staff were happy to help when I asked about food for my daughter. The breakfast was brilliant and it certainly offered a wide range of choice from cereals to a full English. I will deffiantly be staying in this hotel again and would recommend it.

"Relax and revive"

5
27/01/2016

We had an amazing four nights at the Duke of Cornwall. The staff were very caring and amusing, the service was good, nothing was too much trouble. We had a few very good meals there and would thoroughly recommend it.

"Excellent Value"

4
26/01/2016

Chose this hotel for its proximity to Plymouth and we're glad we did. It was easy to get to the city for shopping as well as see the pavilions and other sites such as the Royal William Yard Harbour. The staff was very helpful and friendly. Although the room didn't have the most modern decor, it was very comfortable. Overall, good value for money.

"Wonderful old world hotel with lots of charm and five star service!"

5
25/01/2016

Stayed here two nights last week on a first time visit to Plymouth. Great location a stroll from town centre, the Hoe, the Barbican, union street bars and restaurants. Wonderful warm welcome from Chloe on reception, superb service in bar and restaurant, great cooked to order breakfasts, superb dinner menu, really warm bedrooms, I will be back!

"fabulous visit"

5
25/01/2016

Had a very enjoyable stay, nothing was too much trouble attentiom to detail was superb and bed was comfy and breakfast was excellent.close to the barbican and restaurants nightlife and royal william yard

"Xmas meal, never again."

1
19/01/2016

My wife and I went to this hotel at Xmas for our family Xmas meal. My wife had ordered a starter, which when it came out was the wrong one. I ordered soup for a starter, which when it came out was fish.. The main meal itself was very bland indeed. The hotel itself is a lovely building but this was my first time here for food and it will be my last.

"Staff"

2
18/01/2016

Our 3rd stay at this hotel was spoiled by a surly , slovenly and un helpful barman he should really look for a new career. A great weekend spoilt. His attitude takes away from the good work of the rest of the helpful staff. Next year our stay will be elsewhere

"Worth Waiting For xoxo"

5
17/01/2016

My friends and I were at an event at the hotel and we all stayed the night 5 rooms in total. Every one was different and individual loved them all, but mine the most. Large room and large comfortable bed, separate bathroom with bath and shower. The staff were all very cheery and helpful and kind. Hotel was grand in an old fashioned way and I loved it - needed a tiara and evening dress - didn't want to come home and can't wait for an excuse to go again . It was spotless throughout. Breakfast was lush , want to know how they cook their mushrooms xoxo thank you and see you very soon Duke xoxo

"Jimmy Carr show"

4
17/01/2016

This hotel is in the perfect position for anyone visiting Plymouth, either to explore the city centre to do a bit of shopping or for seeing a show at the pavilions. The room we stayed in was big and comfortable (if slightly dated) but it did the job. The Plymouth pavilions are right across the road which is why we chose this particular hotel. The staff are very friendly and helpful. Probably not romantic getaway material but great if you want somewhere to stop that's comfortable and practical.

"Christmas Cracker"

5
15/01/2016

Had a superb festive lunch with the "girls" all organised for us by the lovely Melanie W. She was friendly and professional with our booking and nothing was too much trouble for her and the staff despite it being their busiest time of year. We had a three course Christmas Lunch with coffee for under £20.00 which is superb value for money. Everything was tasty and arrived hot unlike some other places at this time of year. Very relaxed atmosphere not rushed along or left waiting for hours on end. Generally perfect. Thank you Melanie and the team. X

"Run on a tight budget"

2
10/01/2016

The hotel opened in 1863 - we can tell because the bath towel [so frayed around the edges that we thought it was a fringe] looked as if it dated from the opening day. And, 48 inches by 24 inches is, in the opinion of many, not large enough to qualify as a bath towel. When asking for foam pillows at reception, the first receptionist seemed not to know what "foam" was. Her colleague tried to get rid of us by say that she didn't think they did them; when it was explained that it was a matter of allergies, they were then [I felt, with some reluctance] duly investigated and subsequently provided. Yes, there is parking but not much - not sure what happens in the busy season. Décor - a curious mixture. Breakfast - average. A delightful building but with a faded exterior and weeds growing out of the stonework the initial impression is not good. A massive refurbishment is what is needed, and a shake up of the staff - we didn't really feel they were there for our benefit.

"Lovely"

4
08/01/2016

We stayed overnight in the hotel as part of a dinner and dance package. Was a lovely experience throughout. The hotel is a little dated but its age adds to the feel of the place. We had a double room overlooking the back of the hotel (and car park) on the 5th floor, the room was huge! Large bathroom with a bath and a separate shower cubicle. Rooms are clean and well equipped and the bedding and towels are great quality and very comfortable. Breakfast in the morning was partly 'to order' and partly buffet style and absolutely delicious. Would definitely stay over again... despite the fact that i live in Plymouth!

"Time for an upgrade"

3
01/01/2016

We arrived via ferry from Roscoff and the hotel was a convenient 10 minute walk. Lovely old building and great entrance and staircase. It was charming with Christmas tree and decorations in the foyer. We were given a twin room on the third floor. The room was spacious but the bathroom was awful. We enjoy staying in old/historical accommodation but unfortunately the room we were given was tired. We didn't eat at the hotel. Convenient parking at the rear of the building. I hope the owners are renovating rooms as this hotel has the potential to be so much more.

"Great Hotel, Great Location"

5
29/12/2015

We stayed for three nights over Christmas. Walking into the hallway and reception from the front door gave an impression of spaciousness. We were welcomed by the receptionist, Kelly, who was friendly, efficient and very willing to impart knowledge in answer to our questions. Our room was on the first floor which we reached using the four-person lift. However we could have used the wide, winding and elegant stairway. The allocated room had plenty of space for two people and was clean, tidy and well appointed with bed, two armchairs, a writing desk with chair, and a number of room lights which could be operated with a single switch. The flat screen television was wall mounted. There was a small area for hanging clothes, a kettle for making drinks, and complementary biscuits. The ensuite bathroom was fresh, clean, tidy and housed a bath as well as a shower, wash basin and toilet. The car park was at the back of the hotel and had an almost level walkway through to the first floor. On the ground floor was the spacious dining room where a really good selection of breakfasts were on offer. The waiting staff were friendly and efficient and clearly the chef was top notch as the bacon was the best tasting and cooked I have experienced in a long while! If there were to be any criticism it would be a lack of shelving in the bathroom and perhaps too little storage space for clothes. However on a short stay these minor inconveniences are of little consequence. We would definitely stay again.

"Overnight theatre stay"

4
27/12/2015

Good value stay. Room fine and breakfast good - although cooked to order and hence considerable delay (others walked out before their breakfasts arrived). Hotel retains it character, a little glimpse of pre-war Plymouth.

"Could be Great"

3
15/12/2015

Beautiful gothic building with sumptuous staircase. Our room was good and had a fine view of the city. Problem was we didn't get to sleep till 3 a.m. because it was right next to a function sweet with noisy Christmas party in full swing. Will give another go as so much potential.

"tradition"

5
13/12/2015

a lovely hotel convenient for plymouth centre with good old fashioned style .the outward appearance matches the interior and has not been brought in line with modern souless hotels. Although the car park was small the on street parking is easy .

"Period detail but a little tired"

3
12/12/2015

Stayed here for a few nights. First impressions always matter and the entrance is grand and in period style, checkin is easy with friendly staff being very helpful. The room keeps with the period, but the bathroom was dated and paint was peeling from the ceiling. The bed is comfy. WIFI is only available downstairs even though you can get signal on the 3rd floor. There is a CAT5 cable to connect laptops free of charge in the room, but this is no use for tablets. Breakfast is a civilised affair with food cooked to order. Overall not a bad hotel but it could do with some tlc.

"A lovely stay as usual"

5
12/12/2015

We have stayed at this hotel on several occasions over the years when going to the Pavillions and we have never been disappointed. Our room on this occasion had been updated and included a wet room. The only downside was that as the hotel is grade two listed it still has its original sash Windows which let the cold air in.

"excellent breakfast"

3
10/12/2015

We stayed in a superior room which although large was in need of refurbishment.Although members of Best western we had to ask for an upgrade as this was not offered.The bed was very comfortable but the duvet was too small and kept falling off the bed.

"Good pub grub in the bar"

4
07/12/2015

We called in for supper whilst waiting for the ferry and were awarded the same welcome as if we were staying guests. We ate in the bar and our supper was delicious. There were excellent parking facilities at the rear of the hotel.

"Very dated"

2
05/12/2015

Twin room which needs a good revamp. Very dated. Parking limited. Staff are pleasant good location very central. Right opposite Plymouth pavilions. Walking distance from the city center. Would stay again but would ask for a better room

"Great staff - nice stay"

4
02/12/2015

We were there for my sons passing out at HMS Raleigh. Grand old hotel that has been renovated in period, which is fantastic. Our room was as expected for a hotel like this. Large enough with twin beds not too close together, 2 chairs and a table. Large wardrobe (more hangers please) and a large bathroom. The only issue I had was the shower. Large shower head but not alot of pressure and took 15/20mins of fiddling to get the temperature right. Just left it on and the next person went in. New decor and fantastic thick curtains. As an old building with old sash windows it was expected to be draughty but in November with the wind it was very airy - once the curtains were shut it soon felt different. Loved the bedside lamps. Lounge is huge with leather sofas and a big fire - so cosy as the weather was awful. However the best part of the stay was the staff - from check in to check out they were great. Nothing too much trouble. Bar staff are worth a mention as they were fantastic. On 2 of the nights there were 2 functions and the staff were busy but very efficient and friendly. Easy walk to town and Barbican took 15 mins. The other half of our party was on the the 4th floor which had not been renovated. We were in 316. Not alot of parking.

"Comfy big room and bed"

4
01/12/2015

Definitely a better than average experience and a fair price. The hotel is in a good location and there is plenty of free parking. We had a B&B rate - there are lots of good restaurants to choose from in Plymouth. Staff very friendly and helpful. The room was spotless and adventurously decorated. Breakfast hit the spot.

"Treat for a night"

5
29/11/2015

We stayed here as a late birthday treat. We had tickets to see a show at the pavilions. As far location goes it's spot on with the pavilions literally across the road and bars just down the road. We had a superior double and it was lovely. Big windows over looking the pavilion, very comfy bed with comfy bedding. Good sized telly to watch in bed with a cuppa in the morning. We did not use the restaurant as we had a reservation else where. We did use the bar before we returned to our room and staff are very good and friendly. We would stay again.

"No DUKE would stay here..."

1
25/11/2015

£150 for a luxury room you would expect a high level of cleanliness. Attention to detail was some what lacking, due to the previous occupants hair band with matted hair being left on the bath tub side. Better than the hair band it also seemed that the previous occupant had enjoyed her coffee to the point of leaving the dribble marks down the front of the cup. Shall we now move onto the breakfast, having ordered a full English breakfast and cereal, expecting a freshly cooked full English is really not an option as I can only presume this was pre cooked and microwaved warm. If I was to honestly rate this hotel I would recommend you AVOID using this hotel unless you can get a discount at least of 50% on what they named as a luxury room. P.S on complaining to the management we were gracefully given the discount of a complimentary wine.

"dissapointing"

3
18/11/2015

I picked this hotel with an upgraded room as a treat for my wife's birthday. The hotel as a whole was a little tired, the room was in need of redecoration and carpet and although the bathroom looked quite nice, the shower didn't work for the whole time we were there despite requesting three times for it to be looked at.The breakfasts were very nice and well served and we had a really good meal in the restaurant served by Petra whom we thought was exceptional as a member of staff. we also had a drink in the bar but unfortunately the beer I ordered was off which I know could happen anywhere but didn't help towards the experience. Had we been given some kind of compensation for the unuseable shower ,a discount, a couple of drinks in the bar, maybe a bottle of wine with the meal,( £250.00 for 4) . I would have felt as though we were looked after and would more than likely go back. However after filling in a survey on line and receiving an email back with a half hearted apology, I don't think I'll be using this or any other 'Best Western' in a hurry

"Hotels in Plymouth"

4
12/11/2015

Not a lot to choose from here. Not normally a fan of Best Western hotels, but this one is just fine. Stayed in upgraded room. Very clean with nice decoration, contrast to reception, bar and restaurant area that have that typical 1960's Best Western feel. Food very good and staff attentive. Would I stay here again? Yes

"Beautiful hotel"

4
11/11/2015

I enjoyed a night in this hotel as party of a shopping weekend! The reception/dining rooms are lovely and my good-sized bedroom was really beautifully decorated with deep, soft carpets and a fabulous bathroom. Only downside was the hot water (or lack of), but a lukewarm shower is perhaps to be expected in such an old building. Breakfast is made to order and was delicious. The staff were all very welcoming and friendly.

"Absolutely first rate hotel with great staff"

5
10/11/2015

Business took me down to Plymouth, and for various reasons I didn't book a hotel in advance. A client recommended the Duke of Cornwall Hotel in Millbay Road to me, and I was fortunate to get a room there immediately. Having driven down to Plymouth, it was great that the hotel car park was a) available to residents at no additional charge, and b) was directly behind the hotel building and it was just a short walk to reception (especially as it was absolutely pouring down the night of my arrival!) My room was excellent, the price was very competitive and included breakfast (outstanding!). Service from the staff was everything I could have wanted, and whenever I am next time down that way again, the Duke of Cornwall is the only place I would consider staying!

"Awful"

1
10/11/2015

The hotel is probably one of the worst I have stayed in. Firstly the car park is an absolute joke. No room and poor security.the entire hotel is dated and is in badly need of revamping and updating. The room was uncomfortable, rock hard pillows and uncomfortable bed. The food is below average. I would not recommend staying here.

"A good base"

4
07/11/2015

Good base for the pavillions and the city centre. The room was clean and comfortable and not over priced We had a good walk from the hotel to the barbican and the seafront very nice views from floor 5 over the city.We had no hot water but when we mention it to them they fixed the problem straight away really nice staff and cannot fault the staff at breakfast as they were all friendly and would recommend

"Charming period hotel with a good restaurant (but beds need updating)"

3
07/11/2015

This hotel is housed within one of the most imposing period buildings in Plymouth. It celebrates its history as grand hotel. It has a pleasant bar and a very nice restaurant. It is a short walk to all the key Plymouth attractions and has onsite parking. Unfortunately, the bed that I slept on was supremely uncomfortable. It was very soft and felt well past its use-by date. I had a poor night's sleep and in fact I ended up sleeping on a duvet on the floor rather than the bed. If not for the building's charm and the restaurant, this would be a two star rating. If they fixed the beds it might be a four star.

"Room like the set of Rising Damp"

1
06/11/2015

Given an appaling single room with mould on the bathroom wallpaper, tatty and old furniture, rotting wood on the sash window - completely unacceptable. When I complained to reception after checking in, I was told that i could not see a duty manager until the morning and that there were no alternative rooms available! One of my colleagues had his room changed as there was no running water! Such a shame given the potential of the building but it clearly needs an urgent and expensive. In fairness when I complained via e-mail, I received a reply offering a free room upgrade for a future stay but do not think I will be going back.

"A Grand building."

4
06/11/2015

You can imagine this was a very luxurious hotel in the early 1900,s . A nice place to stay now, sort of 3 star with a few 5 star touches. Room was very nice, clean,comfortable with free wifi etc. bathroom was a wet room , which suits me, but if you want a room with a bath I would check first. Both the food and the service in the restaurant were excellent. I would like to stay again in the spring/summer and take advantage of its location and walk to the Hoo etc.

"Historic Landmark showing its age"

2
06/11/2015

The service at this hotel is great and personal, from the check-in to the service at breakfast. The rooms are old and creaky with some annoyingly bad finishes that appear to be modifications on modifications conducted by DIY amateurs. There are some flashes of what the hotel could be, with some preserved elements that hark back to the hotel's glory days, and some nice touches like free, reliable wi-fi and copious power sockets in the room. The shine is taken off that with the decor and grimy carpets; sash windows that are covered in peeling paint, and musty bathrooms stocked with fraying towels. Breakfast includes a modest, but adequate buffet including what appears to be fruits form tins, and is complemented with a great freshly cooked breakfast including traditional favourites like kippers and even porridge with clotted cream. My room was on the fifth floor - the highest floor except for a tower suite above. It was near a fire exit, which it would appear had to be visited by staff every hour, where they verified the exit was shut put swiping a pass and got a confirmationally loud beep back to confirm they had done their hourly duty. Annoyingly this meant that every hour there was a loud cracking along the 150-year old floors, banging of fire doors and loud beeping. As the mattress was probably not much younger than the hotel, this made for a disrupted night's sleep both nights that I stayed. I paid 100 pounds for a fifth floor room, which had a separate bedroom, living area and bathroom. This price included breakfast. It must be a dilemma what to do with the hotel that was established 150-years ago. Do you spend millions (if not 10s of millions) of pounds investing in it, only to push prices up significantly and change the target visitor, or keep adding mnor fixes and upgrades of the ageing infrastructure and continue to get the budget visitor

"Needs more than a lick of paint!!!"

3
05/11/2015

The Duke of Cornwall Hotel, steeped in history and ideally located for both the city centre, seafront and Barbican areas of the city of Plymouth. The hotel itself is grand and at first glance would be an ideal place to stay for business users, couples etc. However looks can be deceiving and if the owners would only plough some money in the finer areas of the hotel this would be one of the most majestic hotels in the area. The food was excellent, albeit I only ate breakfast, the service was excellent and all members of staff were polite and helpful that I spoke with, but what lets this hotel down is by kidding themselves that a lick of paint against the panel walls will bring the place up to standard. Sorry you are sadly wrong because when you start looking at the paint you then starting looking at the tired carpets, the lino flooring and in my case the extremely poor bed in an upgraded twin room. I understand that each hotel group may have a cyclical maintenance and upgrade programme, but this is well over due!!!

"Business Trip"

3
03/11/2015

Stayed here for one night stay on business. Room was clean, tidy and comfortable but the decor certainly gave a punch - a feature wall is great but feature walls certainly was busy. Ordered room service which was quick and the food was hot. Not the best food I've had but it was good value. Would stay here again.

ppjadams, Manager at BEST WESTERN Duke of Cornwall Hotel, responded to this review
Dear Malttaylors99 Thank you for your review. I'm very pleased to see that you enjoyed your stay and found the food to be of good value. I hope we can welcome you back very soon. Regards, Peter Adams Operations Manager

"Lovely"

5
01/11/2015

My son & I had a brief one night stay for a gig over the road at The Pavillion. Gorgeous oppulent decor. A step back in time ! Staff were all nice. Breakfast was a bit hit and miss - cooked to order, long wait & plates hotter than the food. Toast soggy & eggs cold. Although room service in the late evening was very good. Our bathroom had a strange smell; like a sauna or a fire. Could do with a hoover between bed and wall, along skirting boards. However, the stay was nice & would return.

"Lovely stay"

5
01/11/2015

A brief one night stay for a gig across the road at The Pavillion. Ideal situation for The Pavillion. Room was beautiful, although the bathroom smelt strange; like a sauna or a previous fire. Breakfast cooked to order, so quite a wait.

"Great Hotel good value highly recommended"

5
26/10/2015

This was the first time we stayed at the Duke of Cornwall, it was ideally situated across from Plymouth Pavillions, great friendly staff and comfortable hotel, would defniately stay there again and recommend to my friends and family.

"Could be so much better"

3
22/10/2015

Firstly the staff were excellent and the receptionist was very knowledgable about the area suggesting a variety of local-restaurants. The hotel itself looks amazing but once I got to my room with the uncomfortable bed with a mattress that rolls you into the middle and a shower that trickled abit then came out with some pace but always cold. It was an unfortunate experience and below average. The location was fine and only 10 minutes walk to the centre.

"Beautiful vintage Decor, comfy rooms, good price and location"

4
21/10/2015

Very nice overnight stay at this hotel. Amazing vintage decor and well preserved. The rooms are very comfy and spacious. Nice and clean hotel. Very helpful staff and great location. 5 mins walk to the sea-side. Plenty of parking available and very nice and fancy restaurant (although did not try it). Some great views from the rooms.

"Ordinary to below average"

3
16/10/2015

Double room was small with very small en suite. Bed was soft but mattress was not of high quality as one person turning over disturbed the other [this doesn't at home where we must have a better quality mattress?]. The shower over the bath was so awkward to use that we had to get the hotel service to actually turn off the water as it seemed to be stuck on - ended up having no shower until we got home! Full English Breakfast a bit slow being served [not very busy] and not very hot either. Presentation of food no more than OK. Surroundings and décor a bit worn out and the staff generally lacked enthusiasm. We've recently stayed in B&Bs in Devon villages and in Cambridge town of better quality than this.

"Good location, decent for the price paid"

3
11/10/2015

We had a prepaid deal for an extended stay. If we had paid more than what we did, I would give this a lower rating. The location was great for day trips around the region. It was also good for walking to the harbour and the Barbican (we are walkers, other might find it too far) The room was serviceable but small. The pillows were awful, and the bed was too soft. The rooms were not and dry, even with the windows closed. The room was serviceable

"Great Location"

3
11/10/2015

We booked this hotel due to it's location and proximity to The Pavilions a lovely well preserved Victorian building clean and tidy with welcoming staff, however we had a room which was on the back of the hotel with the window being entirely blocked by the enclosed fire escape this made the room very dark it was also uncomfortably hot. The bathroom had been refurbished and was pleasant enough however attention to detail was missing the shower door did not fit properly, the tap indicator fell off and part of the bath panel was loose.

"Everything good except the pillows"

4
10/10/2015

Very good reception, helpful and friendly. Room newly decorated, but bed not very comfortable and as for the pillows they were a disgrace and really let the hotel down, not only were they thin and uncomfortable but on inspection there were no pillow protectors which is not hygenic on any level. I run a holiday business and wash the pillow protectors for each new guest I would not use the hotel pillows if I stayed again. In fact they were so bad I am amazed at housekeeping for using them. I did inform reception. Breakfast was very very good and because not busy service was quick and friendly.

"Disappointed at the Duke"

2
09/10/2015

We booked the duke of Cornwall as a special treat.Very disappointing paid for family's Christmas party was a shambles, will not return. The hotel was cold on arrival, drinks are overpriced the food was boring and cool. Too many people squashed into one room, what a shame sooooo disappointed

"A great place and easy access to the pavilions"

5
29/09/2015

We stayed for one night whilst we were watching a show in the pavilions. Upon arrival we were warmly greeted by a lovely and friendly receptionist who was very helpful. We ordered a meal at the bar and asked if it was possible to have it quick as we had left little time before the show, the bartender was very good and made sure we had it in time. The room was a good size.It was a great place with lovely staff.

"Business Stay"

5
29/09/2015

Lovely old style hotel, staff very friendly and offer a great service. Breakfast cooked individually and very tasty. Rooms are clean and spacious. I f you want a base whilst visiting plymouth then this is for you.

"Very pleasant stay."

4
29/09/2015

It was only a one night stay. The room was delightful. A large fourposter bed, and good quality furnishings. A very large window, and the afternoon we arrived, the sunshine was pouring in. The bathroom was minute, and we would not have wanted to spend more than a couple of nights in this room because of this. The towels were very large and fluffy, and there was plenty of hot water. Everything was spotlessly clean. The room was laid out well with comfortable armchairs and a coffee table. a desk/dressing table with good lighting, and plugs containing USB charging ports for our phones and ipads. A good hospitality tray. Also an iron and ironing board. The bar was OK, but the evening we were there, there had been a wedding, and the bar was full of rowdy guests and lots of children. (I am a Grumpy old woman!) Staff were helpful and pleasant, Breakfast was very good, but service was slow, i suspect because of all the guests staying on after the wedding. The car park was very small, and we couldn't get in, again because of all the wedding guests, so we had to park in the road outside, which was no big deal, £3.00 for the afternoon and overnight, but had to move by 10.15.am.. A really beautiful building, I believe the first purpose build Hotel, and many famous people have stayed here over the years. Very convenient for Plymouth Pavillions, which is immediately opposite. We would definitely go back.

"Convenient for Plymouth Pavilions."

3
28/09/2015

My wife and I stayed here on our 5th wedding anniversary weekend. Masses of history in this stunning building. Nice old building which is in pretty good order, both in the rooms and in the public areas. Only 1 small lift, but a very impressive staircase. Because it was built pre motor car the car park is very small and we had to park out in the road, at extra cost. Good check in, good staff. There was a wedding party in the hotel as well which had taken all of the normal priced rooms so we had a 4 poster room. Nice room with pleasant outlook. Warm. Comfortable. However only 1 pack of biscuits and only 1 bottle of shower/shampoo gel in the bathroom. Comfortable bed, good linen. Good sized TV. No bottled water (for £130 on a weekend night). We were going to the theater over the road we wanted an early dinner/bar snack. It was OK but we were invaded by the wedding party coming into the bar with kids jumping on our chair arms etc. Not the hotels fault but the parents. But there was nowhere else for us to go. The bathroom was small but adequate. It was as long as the bath and twice as wide. So a bit on the small size. The towels were a good size and quality, but no robes. The breakfast took ages because of the wedding party and I would suggest the hotel has a help yourself breakfast station if they are having that many guests in future. It was good quality however when it arrived, but 20 minutes wait to get your tea and then another 15 minutes to get your food is ridiculous. Would I stay here again. Probably not for £130 a night.

"Quirky Hotel"

4
24/09/2015

We stayed at the Duke of Cornwall Hotel for surprise one night stay for my Mum's birthday seeing a show a Theatre Royal Plymouth, first arrived to drop off our luggage which the receptionist kindly locked away for us rather than carry it all day long, we later returned to check in which was quick and efficient, there was a really lovely staircase to the room, and a tiny old fashioned lift which was just like out of film very sweet. My parents had a double room and my sister and I in a twin next door, our room was lovely and spacious, large bath tub, only complaint not enough milk but most places have this problem! My parent's room however was a lot smaller and hadn't been hoovered on one side of the room, the last guest's crumbs were still there. We were getting ready to go out for dinner, and my sister and I took turn to go to the room next door to find 3 members of male staff sat on the floor legs sprawled out on their break clearly, made us feel a little uncomfortable being watched! They eventually went away. Our door wasn't the best at being locked, with the lock engaged the door still moved half an inch which isn't very reassuring. The next morning I texted our Mum saying we were ready, and she went to leave the room to find a housekeeper stood staring at the door at 09.15am; when check out wasn't until 10.00am! The hotel is very nice, very 1920's, could maybe use a porter being around if you're on the fourth floor, seems to be some having a tea break outside the rooms. Apart from all that, a very pleasant stay.