habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Plus Ottawa Kanata Hotel & Conference Centre, Ottawa

3.5/5  - basé sur 463 notations.
1876 Robertson Road, K2H 5B8, Ottawa, Canada - Ver el mapa

Alójese en el Best Western Plus® Ottawa Kanata Hotel & Conference Centre, un hotel donde podrá disfrutar de una estancia inolvidable durante su visita a la capital de la nación. Este hotel de West Ottawa goza de una excelente ubicación junto a numerosas atracciones y empresas de nuestra ciudad. Nuestras habitaciones cuentan con televisores con pantalla plana, nevera y con camas con colchones con acolchado doble. Disfrute de una sesión de ejercicio en nuestro gimnasio o tome un baño en nuestra piscina climatizada de agua salada. Con acceso gratuito a Internet de alta velocidad inalámbrico, aquí podrá mantenerse conectado en todo momento con su oficina y con sus seres queridos, pudiendo disponer igualmente de estacionamiento gratuito. Nuestro espacio para eventos con superficie de 460 metros cuadrados podrá satisfacer todas sus necesidades de negocios con servicio de catering de nuestro restaurante, High Five Sports Bar. Nuestro hotel se encuentra a poca distancia en auto del Canadian Tire Center, estadio de los Ottawa Senators de la NHL. Si desea acceder a algunas de las mejores tiendas de la ciudad, el centro comercial de tiendas directas de fábrica Tanger® Outlet Mall y el centro comercial Bayshore Shopping Centre se encuentran situados a solamente unos minutos del hotel. A la hora de divertirse junto con sus hijos, nuestro hotel se encuentra situado a poca distancia del centro de diversión familiar Funhaven y de la piscina de olas de Kanata. ¿Desea aún más vibrantes actividades? Nuestro hotel está situado a 20 minutos del Parlamento, del Centro Nacional de las Artes y de la Galería Nacional de Canadá. Haciendo honor a su lema "Stay with people who care", el Best Western Plus Ottawa Kanata Hotel & Conference Centrese convertirá en su segundo hogar durante su estancia.

Best Western Plus

Ottawa Kanata Hotel & Conference Centre

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 464 huéspedes
NOTA EMITIDA
Excelente
122
Muy bueno
161
Normal
109
Malo
41
Pésimo
31
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
35
De negocios De negocios
106
En familia En familia
177
En pareja En pareja
105
En solitario En solitario
23
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great value"

5
12/07/2018

Really enjoyed the saltwater swimming pool. The restaurant, bar was also great. Excellent food and friendly staff. The bed was super comfortable, had a great sleep! The hotel staff were also very professional, friendly and helpfull.

"Hockey Weekend"

5
09/07/2018

Stayed at the Best Western Plus over the Canada Day Weekend attending a hockey tournament. Kids enjoyed it immensely. Staff at the restaurant where very accommodating knowing our tight schedules for food. Would stay again without thought.

"Okay place to stay..."

3
02/07/2018

Went there with family ... room was clean, staff was okay. Pool was little dirty even when claimed clean. The full hotel is not centrally air conditioned, beds were clean but not very comfy. breakfast deals sucks ... not only in delivery at tables but also in choices.. no buffets and even if you are ready to pay the difference they ask u to stick to the menu @back of card given by the hotel.... so deals without breakfast would be probably better. Ice machine was out of order when temp were 36 C. Tried to reach Conceirge at about 7 pm ... could but reach operator, Conceirge or room service or any number at hotel to get some food assistance...

"Our stay at BW Plus"

5
24/06/2018

The staff here are excellent. Getting past the front, which has no curb appeal, the interior is lovely. Our room was quiet and well-cared for, and the front desk staff , kudos to Arnie in particular, always was helpful. Being attached to High Fives pub was a bonus, and we had several meals there, especially enjoying breakfast - lots of variety and well-priced, again with excellent staff. An easy drive to Ottawa.We'll stay there again!! Being attached to High Fives

"2 night stay"

4
22/06/2018

Stayed here for two nights for business meeting. Hotel was clean and well equipped. Staff were great. Food served for our business meetings was very good. A couple of additions would have been nice such as breakfast in the morning, and a TV remote control that worked.

"Great spot, great pool"

5
14/05/2018

This is our go to spot in Ottawa. Easy access from the 417, great pool and restaurant. Comfy beds and friendly staff. Quiet area and no construction sites so no 7 AM wake up call that wouldn't be appreciated.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for taking the time to review our hotel. We look forward to your return. Julie

"Clean, convienent, pet friendly hotel."

3
24/04/2018

Location is convienent for shopping, restaurants, and highway access. Perfect for people with dogs as the bottom floor patio doors have grass right outside the door. Nothing fancy but amenities include a pool, sauna and gym, and hotel is clean. Staff is very friendly.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to tell how your enjoyed your recent stay at the Best Western Plus Ottawa. We appreciate your business and hope that you return to us when in the Ottawa area. Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8

"Comfortable Clean Hotel"

3
22/04/2018

Very nice hotel...has been pretty much fully renovated. There is a need for further improvements on the patio doors, but aside from this we were very satisfied. There is an indoor pool and a nice restaurant.

"Good place to stay"

5
25/03/2018

A convenient location close to restaurants and supermarkets. Recently renovated. Rooms are spacious and clean. Staff are friendly. Good place to stay for business and family vacation. Will come back again.

"Not a very nice hotel"

1
18/03/2018

The pool isn't working and hasn't been in some time, the bar played loud thumping music until 3AM Thursday, the rooms look like they were decorated in the late 70s there is basically no handicap access and there is limited parking, especially for handicap. Melanie the manager was very nice though.

"Not up to Best Western Standards"

1
13/02/2018

I was disappointed with so much. Noisy Rooms, on the ground floor with a sliding glass door I wasn't able to secure, Adjoining rooms with a deadbolt that wasn't locked when I arrived, and so hard to lock because it had been painted over, no microwaves in rooms, did I mention noisy rooms? I travel a lot with work, and stay at the Best Western chain of hotels frequently. I will not be staying here again. There are much nicer hotels for a lot less cost right down the street.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa. I apologize for the issues that you experienced while with us. We review each survey with our team and will respond immediately to inspect the patio doors and of course adjoining doors. I do hope that you will give us another opportunity while in the area to exceed your expectations. Julie

"4 Nights Business Trip"

4
09/02/2018

This was my third stay here in the last 8 years. Always have had good things to say about the place. This time was pleasantly surprised to see entire Reno Make Over (Could still small paint) ...Facelift was successful very much freshened the place up it was like a new hotel....Anyway location wise if your not looking to do a bunch of touristy things you can walk to pretty much anything you need ...Beer store 2 min walk ..Eateries 2 min walk grocery stores department stores all short walk. Rooms very comfy 4 good quality pillows ...all the normal room amenities (no microwave but one in the hall) WiFi worked excellent...On site restaurant/bar ..Staff very friendly and helpful...This is my go to place when at this end of Town

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa. We are delighted that you enjoyed your time with us and look forward to welcoming you back again. Julie

"Noisy rooms"

2
22/01/2018

You can clearly can hear conversations in adjoining rooms. Even alarms going off in neigbhouring suites. Not restful at all. Very disappointing. Restaurant food is fine, but it is Sports Bar with loud TVs.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for reviewing your recent stay with us at the Best Western Plus Ottawa. We apologize for the disturbance from the neighbouring guests. It is most importance to ensure that every guest enjoys their experience with us. We hope that you will consider returning in the future.

"Nice Hotel! Great Value"

4
04/01/2018

Good price, nice hotel, lady at check in tried to trick us into a higher price. After standing my ground and digging up our reservation confirmation she finally adjusted it to match. Aside from that experience, the hotel is close off the highway, clean, quality, and great value.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to comment on your recent stay at the Best Western Plus Ottawa. I apologize for the issue in not finding your rate promptly. I will certainly look in to it. I am pleased that you found our hotel to be of great value and enjoyed your stay. We hope to see you again in the near future. Julie

"Just bad"

1
03/01/2018

-20 outside and hotel did not turn on heat in my room despite having a reservation held with credit card. The side hotel entrance beside the Bar was unlocked til 10pm. I called front desk about no heat and he offered to turn it on. The carpet felt like it was just laid over cement so I couldn't take my boots off it was so cold. In the morning the room temperature read 62. I had to sleep in everything I brought to stay warm. I am now sick. Discounting a room charge after the fact does not diminish such a negative experience.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to comment on your recent stay at the Best Western Plus Ottawa. We review each comment with our team and make any necessary adjustments or assign our maintenance department to any issues required. I apologize for the experience that you had with the heat in the guestroom. Normally our computerized system allows us to react quickly to any temperature problem. however this took longer to repair than anticipated. We were happy to make contact with you directly and make compensation. In regard to security of the building we have key card access to all guestroom corridors but have public entrances beside the restaurant that lead to our meeting spaces. These are monitored by cameras until 10:00pm when they are locked. We do hope that you will give us another opportunity to exceed your expectations.

"An Excellent weekend away!!"

5
03/01/2018

The Location of this Hotel was perfect, just outside of the City of Ottawa but close enough to see any part of the city....without all the city traffics. We used this hotel to traffic back and forth from the Canadian Tire Place to watch the Ottawa Sens, a perfect distance. The staff was always there to assist , very friendly?

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa. We are delighted that you enjoyed your time with us. Come back soon!

"Freezing Pool"

1
01/01/2018

Pool was freezing. 3 days no one was going to fix it. My 5 year old was upset everyday when we told her it still wasn't fixed. No compensation. We asked everyday if it would be fixed and was told it was hard to heat because there were so many windows. Also no one serviced our room on the second day. Had to call down for clean towels no cleaners in the building at that time.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning Joey Ann, Thank you for taking the time to review our property. I apologize for the temperature in the pool and I am so pleased that I had the opportunity to speak with you. I wish you the very best for the New Year and look forward to welcoming you back! Julie

"Good Enough"

4
31/12/2017

Don't be fooled by the somewhat rundown-motel exterior, the interior is clean and modern and completely acceptable for the price range. Service and staff were terrific.Might be priced a bit too high, but didn't look at comps in the area so not sure.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to comment on your recent stay with us. We review all of our surveys as a team as each one is important to us. To make you aware... we will be doing exterior work to the property in the spring but for now we are working on the guestrooms. Please come back and enjoy soon!

"Very Welcoming and Informative Hotel Staff"

5
18/12/2017

Was an enjoyable stay and Arnie was da best front desk hotel service greeter. He answered all our questions and assisted on various questions we had. The lounge staff was good too. very convenient to sit and mingle with others before our adventures during the evening.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for your kind comments regarding your recent stay. We regularly review comments with our team and will be sure to congratulate Arnie on another happy guest! Please come back soon. Julie

"Great hotel at a great price"

4
12/12/2017

We had a great stay! Hotel was in a very convenient location to get back and forth to Canadian Tire Centre, room was clean and staff were friendly! They did a good job on the renovations. The price was perfect!

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to review your recent stay with us at the Best Western Plus Ottawa. We will be sure to review with our team! Come back soon. Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8 613-828-2741 [email protected]

"10 days watching the Roar of the Rings....Curling at Can Tire Centre"

5
08/12/2017

I'm not even waiting until I check out to review this hotel. We have spent a week here and it is the VERY BEST WESTERN we have stayed in. The staff and management are fantastic, they can't do enough for you. From the front desk staff to the housekeepers and Joe and the maintenance man are true professionals. The room is very comfortable, not luxurious but very well equipped, and the whole hotel is spotless. The pool is great and eventhough there is no breakfast included, the restaurant is very good. The location is great, near shopping and the Can Tire Centre. I strongly recommend this hotel. Well done staff ....keep up the good work

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Evening, Thank you so much for your kind words and your time taken to review your stay at the Best Western Plus Ottawa. Our team reads each comment from our guests and we congratulate our staff on a regular basis and use this feedback to make any necessary changes and or improvements. We are so happy that you are enjoying your stay. Enjoy the Roar of The Rings! Come back again soon. Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8

"great service"

4
29/11/2017

stayed here with our dog for the weekend and was pleased. The hotel was clean and efficient. Parking was easy and they have charging for electric cars. A nice pool and a a workout room as well. Breakfast was included

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to review your recent stay at the Best Western Plus. We are delighted that you chose to stay with us while in the Ottawa area. We are happy to be a pet friendly property and so glad that you enjoyed your time here. Come again soon! Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Kanata, Ontario K2H 5B8 Phone: 613-828-2742 Email: [email protected]

"Meets expectations"

3
27/11/2017

No elevator to the second story business suites. Beds were comfortable and largr lounge chair in the room was a nice added touch, despite some wear to the edges. Staff was pleasent to deal with and quick to respond to any issues.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to comment on your recent stay with us. I am pleased that you enjoyed the experience. Just a note of interest... we will be upgrading our business suites very soon. Please visit us again when you come to Ottawa! Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2B 5B8 Phone: 613-828-2741 Email: [email protected]

"great stay"

5
27/11/2017

great location - close to Canadian Tire Centre and outlet malls. Plus only a couple of minutes to the 417. Nice pool for lengths. Comfortable bed. Would like a couple of hooks for coats Also need a dedicated business centre without access for kids. Kids were playing on the computers, banging on the keyboards and mouse. Need a printer too

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to review your recent visit to the Best Western Plus Ottawa. I am happy that you enjoyed your stay. We regularly review these comments with our team to identify any areas of opportunity to improve our guests experience while with us. We will be sure to take extra care to monitor the business area on busy weekends. Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8 Phone: 613-828-2741 Email: [email protected]

"Great stay"

4
25/11/2017

The rooms were nice, this hotel is located about 20 min from downtown. The staff have been very friendly and helpful. The pool was a little cold but the kids didn't mind. As I said the staff made the entire stay wonderful

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to review your recent stay with us at the Best Western Plus Ottawa. I am happy that you enjoyed your time. Please come again soon! Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8 Phone: 613-828-2741 Email: [email protected]

"Very Good Stay"

5
22/11/2017

Very pleased with our stay at this hotel. The bed was like a cloud, so comfortable and the room was clean and the service was excellent! Shout out especially to Arnie and Garry for their excellent customer service

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to review your stay at the Best Western Plus Ottawa. Please come back soon! Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8 Phone: 613-828-2741 Email: [email protected]

"Best Western is great!"

4
21/11/2017

The Best Western was really great with the renovations completed since the last time we were there. We enjoyed our stay and how close it is to everything. The restaurant has also improved in quality and service.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to comment on your recent stay with us at the Best Western Plus Ottawa. We hope that you return again soon! Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8 Phone: 613-828-2741 Email: [email protected]

"Comfortable"

4
17/11/2017

We read previous reviews so we were aware that this was an older location. However we were pleased at how clean the hotel is maintained. Our room had all the necessary amenities and the bed was very comfortable. Our reservation was correct and our reception friendly. We had a nightcap at the on-site bar/restaurant as well as morning breakfast. For those who don't want a big morning starter there's always the Tim Horton's across the street. We were there mid-week so it was quite quiet. On winter weekends, it could be different due to the many hockey tournaments in the area.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa. We are so pleased that you enjoyed your time with us. Come back soon! Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8 Phone: 613-828-2741 Email: [email protected]

"Comfortable 2 night stay"

5
15/11/2017

The Hotel is a little older but well kept. I think they underwent a recent renovation and the pool area is excellent and the rooms were very nice and comfortable. The staff was friendly and helpful and a request for extra cot in room was no issue. The location worked out for us since we wanted to attend a Hockey game in Kanata and do some sightseeing in Ottawa. If just visiting Ottawa a location closer may be better but for our visit, it worked well. The lounge was nice and even though you had to pay for full breakfast, it was great and filling. There was also plenty of free parking and several other amenities close by.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you very much for your comments on your recent stay at the Best Western Plus Ottawa. We are pleased you enjoyed your time with us. Come back soon! Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8 Phone: 613-828-2741 Email: [email protected]

"Best Western"

4
14/11/2017

The staff is great! The restaurant/ bar is really good quality with average prices. The rooms are a good size to make relaxing possible. Pool was very cold making it not usable. The room needed vacuuming as I found someone else's medication on the floor.

"Best Western Plus Ottawa Kanata Hotel & Conference Centre Ottawa"

5
13/11/2017

I truly enjoyed this great hotel with a huge salt water pool location was excellent and quiet the staff (Melanie Manager and Archie front desk personnel) were extremely helpful and professional and went out of their way to make sure all of our needs were looked after. The hotel is clean and quiet and in a very good location, its the best pool that I have been to so far at Best Westerns. I would highly recommend this hotel to anyone travelling for business or pleasure. I will return very soon to this hotel.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your kind comments. We are very pleased that you enjoyed your stay. We are looking forward to your return. Julie

"Great new restaurant"

5
12/11/2017

On site restaurant has been renovated and now has a sports theme. As my wife and I are both gluten free is was nice to have some options with GF pizza and naked chicken wings. Speaking of being GF Zolas restaurant about 3 minutes away has a very good GF menu as the owner is GF herself. Back to the hotel, the pool is very nice and clean and appreciated by us for our morning swim. The kids love it in the afternoon. This is our go to spot in the Ottawa area and has been for the last 25 years. It has been renovated and the new look is very nice. We will continue for years to come.. John & Sylvie

"Liked improvements"

4
10/11/2017

This hotel has been going through renovations. I stayed away for a year but was pleased with the facility and room. I was very pleased with great breakfast service in the restaurant by Casey (sp?). I'll come back. Downside. The door keys for both room and outside doors did not always work.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa. We are delighted that you have returned to us. We are all very excited about the renovations and changes made so far to the property and have been receiving similar responses from other guests to let us know they are happy as well. Our new partners who have recently opened the new restaurant have been very supportive and have been getting rave reviews as well. As we move in to our meeting space and guestroom changes we hope that you will return again to see the new look! Julie Julie Cheikh General Manager Best Western Plus Ottawa 1876 Robertson Road Ottawa, Ontario K2H 5B8 Phone: 613-828-2741 Email: [email protected]

"Quick Stop"

4
08/11/2017

Needed a last minute place to stay. They were great and pet friendly. A very clean room. There was no restaurant. However, there were a lot of choices nearby. Having a Tim Hortons across the street was great.

"No Shower or Bath oh boy"

3
06/11/2017

Though the hotel is slightly dated from the outside overall not bad. But the fact that we had to go 3 days with no shower or bath because maintenance never came around to fix issue was annoying. When we first arrived fridge wasn't available either but maid unplugged fridge and plugged it back in and it started to work.

"Terrific Staff, very nice hotel"

4
02/11/2017

We were in the Ottawa area for a hockey game and to visit family. Stayed 2 nights and were very happy with our room. The staff were excellent and very helpful. The restaurant served a very nice breakfast at a very reasonable price. We would stay here again.

"Has it all"

5
25/10/2017

Great friendly helpful check in , nice room and bed , quality pool area ! Very nice pub and great pizza . 16 beers on tap and friendly service ! I would highly recommend this hotel . Fair warning, Ottawa rush hour is from hell !

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to comment on your recent stay with us at the Best Western Plus Ottawa. We are pleased that you enjoyed your stay!

"A Night Stay at Best Western Plus Ottawa Kanata Hotel & Conference Centre, Ottawa, ONTARIO"

4
25/10/2017

Best Western always located in good location, it has convenient transportation surround. This hotel has comfortable guest room, I like the king bed best, it has a large swimming pool and vacation room in the same building. Unfortunately it does not offer free breakfast which I like in the early morning. Overall it's a good value for short vacation.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for your review of our property. We are pleased that you enjoyed your time with us. Please come back soon!

"Hockey Team hell"

4
24/10/2017

Everything about hotel was good except the noise form the hockey teams both kids and parents Two nights with a sick 2 year old and no sleep possible until late in evening once kids stopped running around and parents stopped partying

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for commenting on your recent stay at the Best Western Plus Ottawa. I am pleased that you found everything to liking with the property and our team. It is unfortunate that you had challenges with noise from our sports teams in house. We share all comments with our staff to strategize and make improvements where necessary to ensure all guests are comfortable. In regard to sports teams we try to limit the noise by offering space in our meeting rooms on the main level so people do not congregate in halls and disturb others. We have check in letters that are signed outlining rules and policies of the hotel and the consequences of non compliance to these rules. As well, we patrol the hallways and common areas to keep control of any potential noise issues. I greatly apologize for you being bothered with noise from these sports teams. We will refresh all of our procedures as we move in to the busy hockey season. We hope your little one is feeling better soon!

"Nice place."

3
13/10/2017

Hotel was easy to find and conveniently located. We made good use of the pool and generally found the place to be clean and the staff to be courteous. The walls seemed a little thin - we could hear someone jumping around upstairs, and a squabble in the attached room. Also, for whatever reason, our room keys seemed to reset at noon, and we kept having to go to the front to have them fix it. They were always courteous, but didn't really ask any questions. I could have told them I was locked out of a completely different room and they probably would have immediately given me a key to it. Just another reason to make use of the safe in the room.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for commenting on your recent stay at the Best Western Plus Ottawa. We review all comments with our team and use our guest's comments to change and implement new training strategies and policies. We will reiterate the important of double checking the guest's name prior to resetting keys and will have maintenance check on the door lock to correct the issue. We look forward to the possibility of welcoming you back to our property.

"Very clean, older hotel"

4
06/10/2017

Very clean, comfortable if somewhat cramped rooms, but the bed was good. Very reasonable rates. Would absolutely staff here again! Only negative was the restaurant / lounge in the hotel was closed for renovations and you had to go out if you wanted anything. Best value for your money in West Ottawa area (Kanata)

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to comment on your stay at the Best Western Plus Ottawa. We are pleased that you enjoyed your stay and are looking forward to welcoming you back. Our restaurant is now open and getting rave reviews, so be sure to let us know what you think on your next trip!

"Filthy"

1
06/10/2017

staff are not courteous or friendly. rooms are dirty. maid did not use a vacuum cleaner, and hall way are dirty. don't know how this hotel classifies as a Best Western Plus. maid should be taught how to clean rooms, and how to use the vacuum cleaner.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to speak with me last week. As mentioned we review each comment with our staff and strive as a team to make each guests stay a great one. In response to your review we have taken steps to review our daily property schedule and consider inclement weather and high traffic areas as those in need of attention several times per day. In addition we have stressed to all of our room attendants that if they encounter a guest in the room, they should mark as review prior to the end of the day to complete or ask the guest if they would like anything beyond light cleaning and towels while they are away. As well if they are unsure of what is being said due to a language barrier to get a supervisor. Our goal is to provide a home away from home for our travellers. It is by receiving these comments that we are able to exceed expectations not just meet them, so thank you again.

"Great Place to Stay"

5
01/10/2017

As part of a bus trip that we had booked for our seniors group we spent two days in Ottawa. This hotel was far enough to not be in the really congested area of Ottawa and yet close enough to take in the major attractions downtown. The Best Western Plus Ottawa Kanata Hotel and Conference Centre was so accommodating. Check in was very fast and efficient and they also arranged to have special breakfast options for us so that we could still get downtown Ottawa for our pre-arranged tours. The hotel is very modern and clean and the beds were very comfortable. You would not be disappointed in a stay at this hotel.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Morning, Thank you very much for taking the time to comment on your recent stay at the Best Western Plus Ottawa. We regularly review and share with our team so that we can stay connected to our guests and what makes them happy. Your group was an absolute delight to have in the hotel. Please come back and enjoy the area soon!

"Neet place"

4
27/09/2017

Clean room. Friendly staff. Neet gym and pool. Fairly far from downtown , make sure you plan travel time accordingly to Parlement Hill if you drive during rush hours. Were unable to register reward points on Crown card.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to comment on your recent stay with the Best Western Plus Ottawa. It is important to us to know how our guests view their experience, the property and our staff. We share and discuss this feedback everyday to make any necessary changes for the future or to congratulate our team! I am grateful that you chose to express your thoughts so that we get better at what we do every day!

"Location is all this Hotel has going for it............."

1
26/09/2017

This hotel is a $40 cab fare from the Ottawa Airport. I arrived and was told to carry my bags up the stairs. When prompted for some assistance the hotel clerk said there was a small elevator. Then my bed in the room had not been done up with clean sheets. I was in the exercise room at 6am in the morning as there is only one bike and one treadmill. The computers in the lobby were not working. I found someones wallet by one of the computers and returned it to the front desk. I then asked if the complimentary breakfast was an option and they said no because I got the CAA rate for my room.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for your comments concerning your recent stay with the Best Western Plus Ottawa hotel. We apologize for not exceeding your expectations and have thoroughly reviewed how we can make the necessary improvements to ensure all guests enjoy themselves. We hope that you will give us another opportunity to welcome you upon your return to Ottawa.

"Good location"

1
26/09/2017

This hotel was chosen by business acquaintances in the Ottawa Area. It is a $40 cab ride from the Ottawa Airport. There is an elevator for the second floor guests but you have to ask to find it! If you stay on the main level you might be facing the car park. My bed had dirty sheets on it which meant the hotel staff had not cleaned the room from the previous guest. The front desk staff are bold and brazen and told one guest "beggars can not be choosers". I found a wallet by the computers and returned it to the front desk while asking about their complimentary breakfast. They took the wallet and then told me you have a CAA rate therefore do not get breakfast on the house!

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for your comments concerning your recent stay with the Best Western Plus Ottawa hotel. We apologize for not exceeding your expectations and have thoroughly reviewed how we can make the necessary improvements to ensure all guests enjoy themselves. We hope that you will give us another opportunity to welcome you upon your return to Ottawa.

"Not bad, not good"

3
25/09/2017

Our stay was not as good as we have experienced here, but it wasn't really bad, either. Just an average hotel. Our room was clean, and the area we were in was quiet, which I was surprised with t he wedding and parties going on.

Julie C, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Good Afternoon, Thank you for taking the time to comment on your recent stay at the Best Western Plus Ottawa. We are delighted that you found the room to be to your liking and the area quiet for your visit with us. We hope you will return when coming to the Ottawa area.

"Best Western stay in Kanata Ontario"

4
24/09/2017

This hotel was very well taken care of and the staff was friendly. The location of the hotel is centerely located within the National Capital region, easy access to all surounding highways. I recommend this hotel to everyone!

"Horrible stay"

1
18/09/2017

Air conditioning broken, TV not working no cable or Movies, Pool area unsupervised soccer team with mini keg of been in pool area in front of kids Adjoining room door broken as well Door in-to hotel where car was parked was broken. Upon check in our room was not cleaned yet.

"Well Done"

5
15/09/2017

Super satisfied with whole experience. Folks at front desk were courteous and helpful. Restaurant was under renovation but lots of alternatives close by. Easy 20 minute cab drive to airport. would certainly stay again.

"Pleasant Stay - 3 nights"

4
14/09/2017

We had a nice 3-night stay at this Best Western. The people at the reception desk were very courteous and helpful. The room was clean and comfortable. The A/C was very efficient and is quiet compared to other hotels we have stayed at. I would definitely stay here again. Good, reasonable rates.

"Ottawa Visit"

4
12/09/2017

We were very impressed by the professionalism and courtesy of the staff. When we asked for anything extra, there was never any wait time and we were always met with a friendly face. Arnie in particular was friendly and clearly has a natural talent for customer service. He took the time to remember my name and made great suggestions for places for us to eat. The Butchery at the plaza across the street has amazing burgers

"Pet Friendly"

5
11/09/2017

Newly renovated. Best pet friendly hotel ever! Plenty of grassy places! I paid $140 plus pet fee $20. They do not include breakfast with room...that was an extra $10 per person. I thought that was stingy.... I plan to use this place for our Ottawa visits! Perfect location!

"Ottawa visit"

3
11/09/2017

Rooms are very clean and comfortable. Staff is mediocre. Avoid the breakfast. There is a Tim Horton's across the street. Pet Friendly. Plenty of areas to walk dogs. Well lit at night. Get pet rate in writing or take the name of the person who quotes you. Didn't use the indoor pool but it looked well maintained. Gym facilities too.

"BMX trip "

4
10/09/2017

Our family enjoyed the trip and hotel with our pet Coco. It was close to the race track but there's others closer. The breakfast was surprisingly quick and tasty. Few people took advantage of the breakfast. The rooms were clean and not smelly in spite of the pets roaming around. The indoor heated pool was nice. The hotel is near a TimHortons, an East Side Mario and gas station. What more could you ask for?

"Great staff"

4
07/09/2017

Our stay was pleasant. Check in was easy and the staff was very friendly. The room was clean and comfortable. There were restaurants within walking distance. The restaurant at the hotel itself was under construction. Express check-out was nice.

"Satisfying"

5
06/09/2017

It was a quick visit but we were quite pleased. Easy to get to and find. There was for a parking for a trailing we were towing. Nice restaraunt in walking distance and lots of other animators close by.

"Comfortable and Clean"

3
04/09/2017

Up for one night on a business trip. The Best Western was a convenient location which is why I picked it. Check in was prompt and easy. The room was clean, updated and included the usual amenities. My room was on the ground floor with a view of a laneway and fence, so nothing special there. The restaurant was closed for renovations so I was forced to search the area for a pub or bar...found none, but that's not BW's fault. All in all, an ok stay.

"Customer service has been excellent"

4
03/09/2017

Stayed for a week and were given a lot of help from the hotel staff with local knowledge, where to hire a car and helped us book a night away for our trip to Niagara Falls. Hotel is well located for Ottawa and our trips to see family in Perth. We hired a car from Avis which is about 20 mins walk and were able to park for free at the hotel and travel easily into the city centre parking at Rideau Centre for attractions. Pool was ok, but not the best. Room clean and adequate facilities. Good local shops, restaurants etc. All in this turned out to be a comfortable and convenient location for our stay and we would seriously consider staying here again if we came back.

"Great hotel"

4
02/09/2017

Good location to Ottawa downtown, easy access to the Ottawa area. Lots of parking at the hotel and very clean rooms and would stay again if going to Ottawa. Lots of shopping in the area and restaurants.

"Disappointed in Bell's Corners"

2
31/08/2017

This hotel, which I have frequented many times, needs an update to the rooms. I love the salt-water pool but mourn the loss of the hot tub and sauna. It is overpriced (especially on the weekend) for the quality of the rooms and the location. I may not stay here again. Also it would have been nice to have been warned on check-in that the restaurant was not available for breakfast and to have given us some nearby options.

"A Very Pleasant Surprise"

4
21/08/2017

A comfortable bed, convenience and safety are very important details for those who are 60+ and travelling. Each of these attributes were present on our recent stay at the Best Western Hotel in Ottawa Don't be fooled by the exterior of the hotel. The interior has been completely renovated. Indoor parking, clean rooms and comfortable beds. The staff are very accommodating and provided very helpful information about where to eat and the sights to see. They even sent our pillows we left in our room to our home address. Would recommend the hotel very high on customer service.

"overall enjoyed"

5
19/08/2017

We enjoyed our stay, pool and room clean and bright. The private patio's and balconies were a nice surprise. Location is convenient with everything you may need near by, even within walking distance. Staff were pleasant and helpful. Would stay here again if in the area.

"Great stopping point on our way to Temagami"

4
12/08/2017

Stopped here on our way to pick up our youngest from summer camp. Hotel isn't in the best part of town, but it was clean and staff were friendly. Room was recently renovated and was very clean and nicely appointed. Bed was super comfy and linens were clean and not stiff like other hotel linens can be. Room was quiet and our one night's stay was enjoyable.

"Friendly, unpretentious, large rooms"

5
08/08/2017

If you have a well-behaved pet and you want a clean, large room in an unpretentious hotel, make this your choice. Staff are friendly and helpful. Tim Horton's coffee shop across the street. Hotel is on a main street, but there's a large (hidden) schoolyard park close by. Recommended.

"HOG rally"

4
07/08/2017

My husband and I stayed here for the National HOG rally in July 2017. The hotel is lovely, clean and comfortable. It's in proximity to restaurants and city transit which we utilized to go into Ottawa for an evening. The indoor pool is kept at a warm temperature which is still very refreshing. The courtyard are in the rear of the hotel was a wonderful meeting area for our large group. I would definitely stay here again.

"Rally stay"

5
04/08/2017

We were in town for the national HOG rally, little issue checking in but on was beautiful, staff rectified issue in a timely manner. Disappointed that on site restaurant wasn't open & we should have been advised of this prior our arrival.

"surpisingly great hotel"

5
03/08/2017

this hotel is a real gem in the city of Ottawa, tons of restaurants, shopping, banks, and easy to get downtown great pool, clean room friendly staff, a must to stay when in Ottawa. The hotel is large yet feels comfy and home like. Good value in price specially in high season.

"Excellent Pool"

3
02/08/2017

The best thing about this Best Western was the pool. No hot tub but the pool was relatively warm and good for swimming. Laundry facility was advertised but not available. Room was comfortable/ excellent bed and pillows. Front desk staff were quite helpful with transportation suggestions, etc. Breakfast was mediocre and restaurant was closed (couldn't tell if they were renovating or had any plans on reopening)

"Very Clean room but no recliner sofa"

3
31/07/2017

I go at this hotel for rest with my wife. The room was very clean. I have a room with a king size bed and a hide bed sofa (2 sit). Personally, I have a problem with my spine so I prefer when I have a recliner sofa to moving at the right position for my back. There's no recliner into the room. Maybe it's a good way to offer a recliner instead a standard sofa to their clients...

"No room on arrival"

1
31/07/2017

We booked 6 mo. in advance for a National Rally. They overbooked and we were being moved to another hotel even though our travel friends that booked a few weeks prior had a room. My name was pulled out a hat!! My trust with booking with you is shattered You have shattered my trust in booking with your hotel!!!

"BUMPED! Can't Hold a Reservation"

3
31/07/2017

Our group booked a block of rooms for approximately 30 guests 11 months in advance of our stay, but when we arrived we were informed that the hotel was over booked and that they bumped 5 of our members to another hotel.

"My Ottawa Stay"

4
25/07/2017

The Best Western hotel was an excellent place to stay the night with the grandchildren, they loved the indoor pool. It was very clean and the staff was friendly and a very short drive to downtown Ottawa. There are lots of stores close by and a beer store that you can walk to and return to your room and your beer will still be cold. lol

"Issue Resolved"

5
24/07/2017

There was an issue during checkin with the room. There was a mechanical problem with an odor in the room. I was immediately changed to a different room with help offered to move my luggage. The staff were very helpful. I understand that things can go wrong in business but it is how you respond to the problems that make a company succeed. Best Western Kanata handled the problem in a very professional way with my comfort and convenience paramount. Thanks for the great stay Best Western. I look forward to staying with you again.

"Awesome Service"

5
21/07/2017

Great Hotel, awesome staff and lovely rooms, clean and all services included. The hotel is close to restaurants, night life and Ottawa, Ontario. Also close to a major highway, bright and cheery and the bed was so comfortable.

"Pleasantly Surprised"

4
13/07/2017

Always pleasant surprises await us at Best Western We were upgraded to a suite by the front desk upon arrival. Makes you feel special. Made for a nice start to our vacation. Always glad we choose them anywhere we travel in North America. Same thing happened in Florida.

"Watch how they charge you!!"

2
10/07/2017

Was charged for ridiculous fees especially knowing when I told them when booking we were a family of 5. (2 adults three kids ) ............................................................................will not waste my time at a best western again if they all do the same

Steven J, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Hi 284chelsig Our apologies. Please contact me directly at the hotel so we can discuss. I want to ensure we can get this issue resolved. Steven General Manager

"Stayed during July 1st weekend"

3
10/07/2017

An average hotel outside of downtown Ottawa for a reasonable price on a major holiday weekend . Close to bus service. Rooms were clean , beds comfortable. No breakfast included, There is an attached restaurant,food was good but slow service. Tim's across the street.

"Few problems"

3
09/07/2017

Good location. Friendly staff. Wifi not good. Coffee machine filthy. Breakfast not worth the extra cost. Go to tims across the street. A/C very noisy. Nice balcony and privacy. Clean room and bathroom.

Steven J, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for the review I will address the cleanliness issues with our housekeeping team as well as your thoughts on the breakfast Hope you welcome you back soon

"Good sleep"

3
08/07/2017

Nice décor. Bed fantastic. Great pillows. Staff friendly, although lacking basic knowledge (desk clerk unaware how to retrieve phone messages in room - said I I could find out with housekeeper. The hotel was good value for the money.

"Recent Stay - pass on this hotel"

2
26/06/2017

Entire hotel had a very musty/smoky odour. There was excessive partying/noise in the early morning hours. Beds were comfortable and pool area was very nice but we did not use the pool this trip. Staff were friendly.

Steven J, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. We shall look at the issues you brought up. We do hoe to see you again soon. Steven

"Amazing for the Money I paid"

4
25/06/2017

We stayed here while visiting my elderly grandma. It was a trip with myself, my husband, our 5 & 3 year olds and my mother. We chose this hotel due to proximity to where we needed to be. I have stayed here YEARS ago (at least 20 years) and it was a typical, budget hotel. This visit was a pleasure. The staff were very nice, the hotel seemed very clean, the room was spotless and in good repair, each Tom where we were had a little bistro set out the patio doors and it was very quiet (even though it was busy). The pool area was clean, though it did lack pool towels. It far exceeded my expectations for the price. I would definitely stay here again!

"Great base for an extended stay in Ottawa"

4
21/06/2017

Our family of four stayed here for one week during a house-hunting trip. We didn't find a house to buy, but this hotel served as the perfect home base for our search. The rate was reasonable, the beds were comfortable, the balcony on our room was wonderful and the salt-water pool was a welcome reprieve from the heat wave! There was massive construction on the road but you couldn't really hear it from the back of the hotel. Although the hotel has a restaurant, we also got breakfast and supper items from the grocery store across the street and kept them in the fridge. There is also a communal microwave on the 2nd floor at the top of the stairs.

"Best Western even in the East"

4
21/06/2017

It was an enjoyable stay. Staff were very professional, courteous and extremely friendly and helpful Room was comfortable and very clean. Would certainly use Best Western where ever we travel. Kudos to staff.

"Good for business"

4
14/06/2017

I booked 7 rooms for 4 night for and 2 meeting rooms for 4 days for our business. Some of our staff can be quite picky at times and I has no complaints. Great spot for a small conference or seminars..

"Great Place to Stay"

5
10/06/2017

We have planned a trip for our church group in September and we wanted a hotel that was not directly in the congested area of downtown and yet accessible. We found it in this Best Western. It was only a short drive to the City Centre of Ottawa. This hotel offered great location; clean rooms with comfortable beds, and more. The staff was very courteous and we know everyone will be happy with our choice of this hotel.

"Pretty Ron down room"

3
09/06/2017

Hotel staff good but room pretty run down. 150 doolars a night and a best western plus you would expect breakfast . But no had to purchase at rest.? Also told hotel was full but this was not true . Tried for upgrade but no luck. People still coming in when we checked into room at 1030 pm. Just an average stay at a best western. Nothing great.

"Ottawa Kanata Best Western"

5
06/06/2017

Located very close to both the 416 and 417 highways. Easy access to downtown Ottawa and the Parliament buildings. Drive was about 20 minutes. Lots of restaurants and shopping near the hotel. Lovely heated indoor pool that was refreshing at the end of a busy day. Staff are all very friendly and helpful. Restaurant in the hotel sells breakfast. Food is good and quick.

"Perfect One night stay"

3
06/06/2017

This correctly rated 3 star hotel is in the outskirts of Ottawa but extremely easy to get around the city . The bed and pool were fabulous, the rooms were very clean, if not dated . Wifi was great. Breakfast was good too!

"Rainy May Long W/E visiting family in Ottawa"

3
03/06/2017

My brother and his wife and I were all disappointed in this hotel. While we got a satisfactory room with 2 Queens as requested, it was narrow and hard to manoeuver around in. The quality of the hotel certainly surprised us for being rated a PLUS B/W. It is in need of a refresh and currently the foyer is being renovated. We got extra coffee/coffee mate when requested. Breakfast was not included and they only honoured two of my brother's three "frequent stays" coupons. While we had intended to stay two nights there, we cancelled out of the second night (the rate was higher the second night) and we decided to drive back to Toronto the next evening. The pool was being enjoyed by other families, but we had to call down to the office as kids were making a lot of noise out in the halls even at 10pm.

"Hotel"

1
29/05/2017

Service pour and the restaurant was closed so no dinner or room service Remote didn't work right on the tv No hot water Lighting in the room was dim and the hotel Was very loud for the two nights that I stayed there

Steven J, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for taking the time to share a review on your stay, We are sorry that we did not exceed your expectations. I shall ensure that the issues you raised are dealt with immediately, we do hope you will give us the chance to exceed your expectations in the near future.

"Great hotel"

5
27/05/2017

Super clean and very large rooms.staff is super friendly and helpful. Love this hotel. Across the street from a cool brew pub, and other restaurants.We were really impressed with the room...a nice living room with microwave...then a second room being a large bedrooms with comfy bed.

"In the dark"

3
22/05/2017

We chose this hotel, as we needed to go to several locations and it was central. The lobby was under renovations, and arriving at midnight, we had to find it in the dark. We had to call the front desk a few times, and no one was there to answer the phone. There is a small problem with the checkout and our bill. We paid for it in January, through Priceline, but were charged for the full 5 days once we left. Last night, there were a group of young kids (10 and under), running up and down the halls, up on the second floor. No parental supervision.

"Not so good"

2
18/05/2017

Drove up and there was paper covering lobby windows and a barricade at the door. Walked around and found sign saying temp entrance. Place was being remodeled and not a word on their web site in Trip Advisor nor when made the resv over phone with Best Western Poor! Not only was lobby being redone but so were rooms. Our bathroom had updated tub and toilet but also the walls were in being plastered and they stopped when we checked in. They only had one microwave for the entire building sitting on a stand in the hall. The one ice machine in our building never had ice. A maintenance man took us to a building out the back door for ice We did ask about a break in price or breakfast but told no. Today is May 18 and we were told upgrades expected to be completed in two weeks. The only positive is there is a nice and friendly restaurant next door, Briitalia that we enjoyed

"Poor value and lax management"

2
18/05/2017

As we tried to check-in in a down-pour we found the canopy entrance blocked off for construction so we got soaked using the makeshift unprotected entryway that was substantially blocked by parked cars so we had to run across the lot with our bags. Not much thought by management. When we got our bill there was a previously undisclosed charge for a "marketing fee" of about $5.00 per night. Telephone explanation was that the hotel charges for marketing and promotion in the big cities! Hotel did agree to reverse this charge - but word to the wise - be careful. At virtually every corner the wallpaper was peeling off the bathroom walls. Finally in the bath/shower there was no grab rail/bar of any kind. Probably a building code violation. Room was clean.

Steven J, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Many thanks for taking the time to post a review. We Apologize for the inconvenience our lobby renovations caused you, our aim is to minimize disruption to our valued guests. The Destination Marketing fee is charged by the Ottawa - Gatineau hotel association and hotels collect this fee on their behalf and then forward the collected money each month. We are in the process of planning further renovations in guest bedrooms. We hope you will come back to see all the improvements!

"Basketball weekend"

4
14/05/2017

Stayed here with our basketball team as part of the Ontario basketball championships. Obviously nowhere close to downtown Ottawa but served a purpose well for the tournament. We paid $125 which seems like a pretty decent rate. The rooms are not huge but the beds are definitely very comfortable. Probably the most comfortable bed you will find in a Best Western. The staff was very accommodating and provided good service. We did have an issue with our breakfast in that it took much too long however will not let this reflect poorly on the hotel as it seems to be different management.

"Best Western Kanata"

3
11/05/2017

This hotel is in the midst of a much-needed renovation and upgrade, but the staff are doing a good job of keeping the customers satisfied. The prices are reasonable, considering that Ottawa is a very over-priced market.

"Good Business Stay"

4
07/05/2017

Helpful staff, comfortable room, reasonable rate. An older hotel going through reception area updating when I was there. Restaurant food okay. Warm pool was nice. Convenient parking. I had to study at night and drink tea. First hotel I've ever been in anywhere in the world that doesn't supply tea bags in the room. Coffee yes but you're out of luck if you drink tea.

"Late night stop"

3
02/05/2017

We arrived in town approx 930pm and after trying a number of other hotels that had no vacancies we checked the Best Western and were told they only had 2 rooms left available. The hotel is currently under renovations. The 2 gentlemen at the makeshift front desk were certainly friendly and courteous and advised of the renovations. The room itself was clean and was not cramped for space. We were a party of 2 in a room with 2 queen size beds. The lamp on the bedside table was missing a lightbulb and I did notice that there was no baseboard trim in the bathroom.

"Business"

4
01/05/2017

Very good motel to stay in with restaurant part of the motel Clean pool area fixness room is clean the staff was very good to us close to stores and gas bar across the street very quit for sleeping good motel

"Trip to Ottawa"

4
01/05/2017

Great trip to Ottawa. Stayed over as we attended a 60th Birthday party. Excellent hotel location just was of the city. The hotel is under renovations but our room was very nice and the construction did not impact us at all. Very nice setting and great staff. We will be staying at this location again for sure. Ottawa what a great city so much to do and so clean.

"Enjoyed my stay"

4
23/04/2017

The room was clean and the bed was very comfortable. It felt like you were sleeping on a cloud. The staff are very friendly and welcoming to pets. I will definitely stay at this location again when in Ottawa

"Hotel undergoing major renovations"

2
15/04/2017

I was unaware how much the hotel is undergoing renovations- I would have liked to be informed before booking. I had a late check-in and early departure- didn't use pool or restaurant- so no comments. I was located on first floor next to service - lots of early am noise. Sorry that this trip was so disrupted- I have a daughter attending University and was looking for a good place/reasonably priced for consistency- I think I'll have to move on.

stevenjones2009, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. We apologise that your stay was not as you had expected. We have posted on our website about our current renovations. I do hope you will give us another chance. Please fee free to contact me directly. Steven J General Manager

"A little disappointing"

3
12/04/2017

Compared to other Best Western Plus hotels that we've stayed at this was below the standard. It looks like BW has purchased this location and its under construction/updating. The lobby is under construction and the staff apologized for the conditions. Our room was standard queen room, but much to our surprise upon entering the bathroom floor had black hair on it - it was like the floor hadn't been cleaned which didn't leave a good first impression - we made house keeping aware of the fact and it was rectified. Unfortunately Continental breakfast wasn't included which was a surprise. Not sure I will be returning to this BW plus hotel.

"Bugs bugs and more"

2
09/04/2017

Hotel staff was great only there's a massive bug problem that needs to be taken care of before I stay there again. Staff went out of their way to assist and compensate but reacted as though they were already aware of problem.

"Nice place to stay"

4
06/04/2017

Recently stayed here for an Ottawa Senators hockey game at Canadian Tire Centre. The staff was very friendly. Our room was clean and spacious. The hotel was low frills but that was fine! They are currently undergoing a renovation in their main lobby. If you are looking for an affordable and clean property, I highly recommend the BW!

"Good bed, that's about it"

3
06/04/2017

Most comfortable bed ever slept in, hotel is close to amenities, no breakfast included and is under renovations causing some inconveniences. It is a middle of the road choice but nothing to write home about.

"Very nice"

5
27/03/2017

We enjoyed our stay at this hotel. The experience was very pleasant and the hotel is well located in the west end of Ottawa so it was easy for us to get where we had to go. The bed was comfortable and they are pet friendly.

"Awesome Experience"

5
21/11/2016

I travel monthly with my daughter for sports for the last 7 years. Staying here was the best experience we had so far. Friendly Staff, clean rooms, and very accommodating for a large group ( we booked 60 rooms). If you are travelling in big groups or individual, this is by far the best motel to book!! Thanks so much to all the staff for making our group feel at home for the weekend!!

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your kind words. We host a lot of sports team, and can accommodate their rooms needs, hospitality rooms and group meals. We also try to keep group rooms as close together so it is easy to interact with your team mates and other guest and not interrupted.

"Being at home"

5
16/11/2016

staying there is like being at home. Everyone is friendly and is always helpful. The rooms are very clean and your room is spotless. the exterior is well maintained as well as the interior. Right across the road is everything you need restaurant and if you need essentials.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you very much. Our Neighborhood has a small town feel. All shops are on the main road, and highways are easy to access. We try to make every feel at home, and I am glad we did that for you.

"Ottawa is amazing!"

5
14/11/2016

The wife and I enjoyed our stay in Ottawa. Every red blooded Canadian should visit our countries capital. Thanks Jamal; Mr. Funny. You are amazing. This guy went out of his way to answer all our questions and checked us in smoothly. I shall return.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you. Our staff is the core of our hotel and with out them your stay can only be comfortable. At Best Western, you stay with people who care.

"Wow, what a great experience !!!"

5
10/11/2016

The title says it all. From booking the room directly with the hotel, checking in, staying there and leaving the experience could not have been better. Every staff member we met went out of their way to be helpful and courteous. The room was exceptionally clean and well-maintained as was the whole hotel.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. We are very glad you enjoyed our hotel. At Best Western you stay with people who care.

"Good Location out of City"

4
29/10/2016

We chose this Hotel as we were driving in from Toronto staying 2 days in Ottawa and then driving on to Montreal. It is well located off the main highways but easy to get to and just a few kilometres from the city centre. It is on a main road that runs into the city and we were easily able to catch a Bus in and out again. The front desk staff are excellent and very helpful with directions and other information. The rooms are a bit tired, but renovations are underway at the time we were there so will only get better. even though they were a bit tired they were very clean and comfortable. Restaurant attached to hotel is good, good food and good value. Would definitely recommend it unless you need to stay in the heart of the city.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you very much. We are well located to access the highway and move around the city with ease. WE hope to have the renovation done by spring of 2017 But we will maintain the hotel to the up most standards at during this time.

"I enjoyed my stay! Thanks."

5
26/10/2016

I stayed at this hotel one night. It's not in the city so that was a plus. The front desk staff gets an A++. I would like to thank my new friend who was fast and friendly. I can't remember his name but he is from Barbados and has a great smile. Overall, I recommend this BW having stayed at a few.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. We are glad you enjoyed our hotel and staff. At Best Western, you stay with people who care.

"Great experience"

4
25/10/2016

The customer service representatives were very helpful and friendly, this is a well cleaned and maintained property, the amenities are good, and its conveniently located. Its very close to Ottawa and near the highway to make getting home much easier than if you stay right in Ottawa. I would definitely stay again!

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. It is a very convenient location for getting in and out of Ottawa. We look forward to your next visit.

"Great stay - Fair Value - Helpful Staff"

4
22/10/2016

I have stayed at this hotel a few times while in Ottawa on business. I have never been dissatisfied in any manner. Staff was genuinely friendly and helpful. We noticed the fireplace was not working for us and called downstairs. Staff member was at our door within 5 minutes and fixed it. Comfortable bed, Fair value for what we received. TV a little small for the size of the room but not a great concern for me. I will be back.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. Not everything works all the time. When we need to fix something we try to accomplish it a quickly as possible.

"A room with everything!"

5
17/10/2016

My husband & I truly enjoyed the room we booked. This room had everything a person could need. The employees are happy, energetic, polite & especially helpful. This hotel is on the main drag & within walking distance to stores & restaurants. Also, there is a restaurant within this hotel. A good one. We would recommend this hotel to everybody.

"amazing staff"

5
17/10/2016

this was for a wedding quests. everyone there was friendly and very good to us in every way. From rooms to breakfast. A there was 26 of us there between fri night and a sat night. Breakfast at the hotel feed the clan was excellent for our group on sunday morning as we could not have had anything better and were all able to sit together in two groups of 12 +. Thank you for all your help in everything

"Great... not this place"

2
17/10/2016

Red flag 1: The Hotel is or at least was under construction the night I stayed there and as such rates should be steeply discounted due to the condition of the property. Red flag 2: When you get a look at the place first thought is 60's era motel and not in a good way. I wasn't born in the 60's but that's what I thought. Red flag 3: Where's the sheer/privacy curtain so I can have sunlight minus nosey people. Confirmed with the front desk no rooms have sheer curtains nor has ever had. Strange. Red flag 4: What's that smell? Must have been a smoking motel/hotel in a past life. Developed respiratory problems and a sore throat while there. Suspect smell was from the carpets but perhaps the whole room was emitting. Red flag 5: Thin walls/windows resulting in road noise on main street. Had to move rooms from 2nd floor to 1st floor to get away from it. If you do stay request a second floor room in the back as each room has either a balcony or walk-out which was one of the few good things. Maybe the only good thing besides the staff. Had a 3-night stay booked which I cut short after a single night and moved over for a couple dollars less per night to the Hampton Inn by Hilton. As for some further clarification was on the tail end of a road trip thru New England and spent the past 6 nights at Best Westerns in the U.S. with exceptional results. So as a Canadian I was pretty disappointed by the condition of this particular Best Western in Canada versus the previous ones in the U.S. Had the nightly rate been significantly less this review and my expectations would have been a lot different.

"Frequent Business Traveler"

4
30/09/2016

I arrived at the property late evening; somewhat dismayed due to construction. However, team at front desk very pleasant and quick. My room was terrific; very clean and totally updated. Ample light and working space. The bed was very comfortable too and room quiet. This was my first experience in staying at a best western property. And was very pleased with the value and the accommodation. And as it was cold damp evening; I dinned in the restaurant. This too was very nice. In summary, my next trip I will attempt to stay at this location.

"Excellent Hotel"

5
22/09/2016

Once again, a very enjoyable stay at this hotel (and the beds are extra comfortable!). The staff are very helpful and we will stay there again on our next trip to Ottawa. What else is there to say? (Why do I have to submit a 200m word minimum when I can say it in less?)

"stay away"

1
20/09/2016

this is the worst best western I have ever stayed at. no breakfast. room stinks. light in room don't work. restaurant closes at 9 pm. very dangers to wake around under construction and nothing marked off. shaft slow on check in. on check out the older desk clerk look like he d just come off a 3 day drunk.

"Best Western Plus Ottawa Kanata Hotel"

5
09/09/2016

A great place to stay with amenities close by. Very clean, nice rooms and restaurant. We have stayed here several times and wouldn't stay anywhere else. Great value for your money. Seems to be a very popular spot.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review, We are very proud of our product and I am glad you feel the same. At Best Western, you stay with people who care.

"Sadly, not what we expected."

2
07/09/2016

Pro - the staff were friendly, reasonable location, lots of shops nearby including pharmacy, gas, coffee shops, etc. Con - our room looked clean however I had to use clorox wipes to clean the bathroom; tub, toilet, counter, and sink. Clearly whoever had the room before us was shedder and I don't know how the cleaning staff missed all that the black hair! Considering we were passing through and it was just a place to rest our heads, it was not worth the effort at the time to complain about it. Thankfully since I had cleaning wipes it was just easier to do it myself.

"A rough start, but the manager saved the day!"

5
04/09/2016

We stayed the night before at the Best Western in Edmunston, New Brunswick. Our first stay at a Best Western and we were so impressed, we booked Ottawa-Kanata based on it. We arrived after 8 pm and would have missed the location as it was dark, poorly lit. The handicapped parking spot was uneven and with the lighting would have been an issue for some. There was a small group of young men standing around outside smoking close to the buildings. We could not enter by the front door, as access was closed due to construction. The gentleman at the front desk was exceptional. Advised us of the usual protocol. Told us the restaurant was open until 9. We headed to our room and the smell of wet chemicals was strong. One area had carpet torn up, the hallway had a fan filling more then half the width of the hallway. The room, well, felt like something off a back 40 highway and a horror movie set. The room was clean, just poorly lit and a beige/orange colour. We put our luggage on the tables, too nervous to leave them on the floor, and went to the restaurant. t this point, we were tired and hungry and willing to suck it up. We get to the lobby, where the men who were outside, were now inside. The restaurant was closed! It was barely 8:30! I waited and asked for the managers card, then I asked for his bosses card and then asked for his bosses card/name! Tired, hungry and disappointed, I was turning to livid. I told the guy at the front desk, it was nothing to due with him, but this was a disappointing booking. We got back to the room and started looking up restaurants and hotels online. The phone rang and the front desk called and offered a discount on the room. We accepted, and eventually went out and grabbed Subway subs. While eating, we noticed something on the desk, an ant. Then we noticed another. We killed both and tore the beds apart, They appeared clean. I sent an email off to both the manager and his boss. Come morning, I had a reply email from the manager who asked to meet for a coffee. I cannot say enough good things about him. He was beyond personable. He addressed all my concerns. The front entry was closed that one day only while they did a new install of a stone walk way. The lightning, new up/down lights are on order as part of a huge renovation project. The carpet was removed due to an install of a new elevator. The smell and fan, the carpets had just been cleaned and were too wet. Rooms and hotel are checked on a regular bases by pest control, but when a critter wants in, he is getting in. And I can accept that. The restaurant was actually closing and relocating that weekend, so they were not concerned about their commitment to the hotel. We were given vouchers for a free breakfast that morning, it was delicious. When checking out the manager offered to arrange our stay on the way back. We stayed two nights on the return trip home. Was night and day from the previous stay! The front was still getting worked on, but during the day, we could see the amount of renovations and work being done. Impressive. Loved the landscaping too! The handicapped space appeared to have been painted (cannot say for sure, but looked fresh). We were given a King room with a jacuzzi. Only issues, no elevator in this area, the vending machines were outside our door and was noisy at times and the television was stubborn to use. But hey, we were not there for the tv! Excellent bed, great sleep. Amazing staff and a manager who cared. They are looking to do hockey packages, room and transportation to the game, including pick up! The new restaurant was opening as we were leaving. Described as a combination of Italian and British best! I have friends already to try it out! I recommend this place because the renovations are making a huge difference and the staff deserve community support and the manager actually takes pride in his location and was very hands on! We will be back!! Our stay was discounted, but does not sway my review. Had the return visit not have had such a good room, we would have stayed elsewhere.

"A good location."

3
31/08/2016

The room was too close to the pop machine and the doors where everyone congregated in the early morning. other wise the staff were great and location was good. We only had a 20 minute drive to visit our relatives.

"FABULOUS"

4
31/08/2016

NICE HOTEL rooms were very nice and clean. Wes at the front desk very good as well as all of the other employees i dealt with. renovations are in and hotel will look awesome i am sure when done. althoughits at the end of an era for there hot tub the pool is big and water temperature was good while swimming (not freezing cold) thank you for a wonderful stay at the bw kanata on robertson rd.

"Good value for price"

3
18/08/2016

Good location, very clean and comfortable Friendly staff, a bit not convenient to go outside to go to the room instead of lobby but overall good hotel to stay at Beds are comfortable, nice tv and quick access to the outside

"Great Staff but Hotel a little Tired"

3
18/08/2016

The Staff is Great the Hotel is a little Dated but it does look like they are trying to update the outside. I was disappointed at the price they charge that a Breakfast of some kind wasn't included but I did know that when I booked it

"Average Hotel"

3
17/08/2016

After a long drive, I was looking forward to a nice soak in the hot tub advertised on the Best Western website. I was disappointed to find that the salt water pool was very cloudy, I didn't go in, the sauna had been turned into a change room and the hot tub was empty. I informed the check-in clerk that I was disappointed that there was no hot tub, as advertised and was told that the hot tub will be eliminated to enlarge the exercise room. I informed him that Best Western needs to update their website! No apology! Perhaps I should have been upgraded to a suite with a jaccuzzi. The hotel was undergoing renovations during our stay with carpet ripped up etc... Our room was clean and the bed was comfortable. The air conditioning worked well. We were on the first floor with a door from our room to the parking area which made loading and unloading very accessible. Not sure I would stay at this location again.

"Exceptional Customer Service"

5
16/08/2016

I reserved through Expedia only to find out that the reservation was for another date and unfortunately they were booked up. Wes the front desk manager took it upon himself to locate a hotel nearby and even got me a discount. He went above and beyond. Although I didn't get the pleasure of staying at this hotel from the little I did get to see I would highly recommend.

"holiday with grandchildren"

4
02/08/2016

once we found the hotel we had a great time........the grandchildren ( aged 6 & 8) enjoyed the pool.and one grandchild needed glutenfree & lactose free food which they were able to provide( not a lot of options, but something is better than nothing)...the front desk staff were very helpful in providing directions to museums etc.

"a pleasant Stay"

4
30/07/2016

Clean, going through some renovations. Helpful staff. Room was big enough for the four of us. Children enjoyed the swimming pool and exercise room. Easy to access highway and downtown Ottawa. Would recommend this to others.

"Our family had a house fire"

5
28/07/2016

We were placed in this hotel with our family and dog. We stayed from may 6-June 18, 2016. Here the staff at the front desk went above and beyond to make our stay feel like home. 5 stars for Melanie..Wes...Jessica. As well as the housekeeping staff treated us like family....thank you to all of you.

"Pets friently"

4
28/07/2016

Nice place to stop when travelling with a dog. I can walk my dog to the close park. The pool area is nice to relax after a day of travelling. This was not my first time stopping there, and I will stop again if the I had to travel in that direction.

"an okay stay for a few days"

3
18/07/2016

This was easially accessable from the highway and had good parking. The room felt quite spacious and offered sliding patio doors which was nice. A safe, coffee machine,fridge and microwave were included.The pool was very nice, had good depth and was an ideal temparature. However, the hotel was undergoing renovations when we stayed,also it was a while away from the centre of ottawa so you need a car if you stay here. It wasnt an amazing hotel but it did the job .

"Overall a nice place"

4
15/07/2016

Good location outside of the main downtown area. Great if you have a wedding to go to at Strathmere, or if you just don't want to have to deal with parking prices downtown. It is about 15 minutes from downtown, near the airport. Located in a commercial area of town with a few restaurants and stores close by. This property requires that you drive in to the downtown core, I did not notice any public transit in this particular area, however there may be a short distance away. Accommodations are adequately priced for the area and the quality of the property. I would recommend this hotel for the mid budget traveler. One comment though, no breakfast is included. Which is unfortunate, because if I was traveling elsewhere for that price it would have been included.

"Ottawa Stop!"

2
13/07/2016

We were very disappointed with this hotel. Normally we try to stay at Best Westerns and are usually very satisfied. We found the room very dark and small (for a PLUS). The exterior looks like it was going through renovations and it was too close to the main road, causing a high traffic.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. We are renovating the hotel and soon we will have a brand new look and feel to the place. There is a parking lot in front of the hotel to help set it back from the street. Though I'm not sure how the hotel is causing high traffic.

"comfortable/easy access to highways"

5
13/07/2016

comfortable rooms although no breakfast of any sort disappointed no coffee in the lobby under construction in the front and hallways but it was not disruptive. quite a large property/close to stores and restaurants

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you We are renovating to bring better service to the guest. We hope to be completely renovated by the summer of 2017.

"Pleasant stay, great location"

5
09/07/2016

This property was undergoing landscaping construction in the front section of the parking lot. The crew on site was wary about guests and even stopped to allow us to pass by. Work done so far is awesome. Several upgrades have already been done in the rooms as well. Staff were very friendly and helpful. There is an awesome restaurant, Fitz's, on site, and some shopping is available within walking distance.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. At Best Western you stay with people who care; and that includes our contractors.

"Expensive for a suburban hotel"

3
05/07/2016

Located in Kanata, a thirty minute drive by car to downtown Ottawa, the hotel was just okay...nothing special. Water pressure average, toilet let out a horn type sound every time we flushed the toilet. Asked to change the bed linen, wasn't done. Not spotless clean in the bathroom and the rug seemed old and dated. Had breakfast one day in the hotel/motel, it was average, again nothing special. Front desk was helpful with bus directions to the downtown area for Canada Day. Would much rather stay downtown Ottawa, this hotel seemed isolated. Plenty of parking and was included in the price to stay. Would not go back.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. Some people find that being close to the highway makes it easy for drive to any location in Ottawa. We will look into the toilet issue. I have never heard of a toilet with an audio option so we would like to correct that quickly.

"Not impressed"

1
27/06/2016

Dull front office staff , arrived at 2.20pm was told to sit for 40 mins ,did not show any urgency to call cleaning staff to hurry up or have an estimate,have never experienced this treatment before , noisy at night , room was ok they need an upgrade for sure, no free breakfast

"Worst Hotel stay ever"

1
27/06/2016

Went there last weekend and had the worst stay. We were 20 mins early for check-in at 3 and our room was not ready. The lady at the front desk seemed not interested. No welcome greeting, no smile, she did not even bother to check with the staff to see how long the room would be ready in. She just kept stapling some papers at the desk and was somewhere in la la land. This shows the complete lack of training and customer service skills. The environment was super noisy late at night. Seems like there was a big party in the rooms around us and there were drunk people talking, screaming and we could also hear people close to our balcony at the back and dogs barking late at night. We just could not sleep. I would definitely not recommend this Best Western location. Extremely disappointed by the level of service at a Best Western. We have stayed at BWs in a lot of cities in the U.S. and Canada but this one was just a let down. 2 thumbs down. ????

"Convenient to downtown Ottawa and west of Ottwa"

4
25/06/2016

Located close to 417 which provides excellent access to Carleton Place as well as downtown Ottawa. Reasonable rates and convenient free parking. Rooms are going through some upgrades but are very comfortable. The coffee maker is lousy; but Starbucks and Tim Horton's are close by. Fitz restaurant on the premises serves good barbeque. There are also some excellent restaurants very close by.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. I am glad you enjoy our location and amenities.

"Hot tub broken"

2
23/06/2016

The hotel was under construction, no hot tub, messy in work areas. Why not post this stuff on website at time of booking. Then it's client beware. No coffee or complimentary breakfast available. Otherwise the drive to our destination point was good, I compare this hotel to a roadside motel but way more expensive.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your response. We do have the construction posted on our websites. I am glad you like our location.

"Nice location"

4
20/06/2016

During my stay the hotel staff made sure my stay was as nice as possible. Restaurant on site with excellent meals as well as restaurants in walking distance Easy access to main highways to get to downtown. Will stay at this hotel again

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you At Best Western, you stay with people who care.

"Just okay"

2
15/06/2016

7 of us were recently there for a weekend family funeral. The rooms were all together as requested but unfortunately we were put on the 1st floor and 2 of the rooms were on the driveway side, so you really could not have your drapes open if you wanted any kind of privacy. This made the room very dark and cave like. On our 1st morning we went for breakfast and were completely underwhelmed. My Spanish omelette lacked flavour and instead of cheddar, it had a slice of plasticy process cheese. I was also charged extra for my Earl Grey tea. The waitress also spent more time complaining about her cat getting out than she actually served us. Other staff members re-filled our drinks, brought us missing cutlery and even our food. Upon returning to the hotel we discovered that our room's door would not unlock. We were told that there was no maintenance staff in on the weekend, so we had to switch rooms. No help was offered to help move our things. So I seriously doubt that I would ever return or recommend this hotel.

"Average rooms, great staff"

3
15/06/2016

Spent a recent weekend here. Found the place getting a bit run down. Surprised they didn't have the typical complementary breakfast though there is a nice restaurant on site. Room was a little small and had a wardrobe acting as a closet. Overall clean. Small workout room to allow you to cover the basics. Hot tub was drained and out of commission. Did not use the pool. Good location for the west side of Ottawa but you basically would have to drive or take public transportation if you want to go anywhere. Staff are very outgoing and friendly. Front desk was extremely helpful to us getting to and from the Canadian Tire Center. Would stay here again.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. Unfortunately we had to close down the hot tub and we are planing to enlarge the gym area instead.

"Good value for money"

3
25/05/2016

We arrived around 4 pm in the afternoon. Checkin was quick and we were warmly welcomed. As per our booking we were allocated a bedroom with two queen size beds. The room was large and clean and a a coffee maker, ironing board and iron were provided. Air conditioning was good. Unfortunately, despite our request for a quiet room at the time of booking, we were allocated a room facing the main road. The sound insulation in the window is extremely poor and you could hear traffic all the time. We did not check the television and all electrics on arrival. After freshening up we went out and returned late. We found there was some problem with the electrics as the TV, refrigerator and two lamps on one side of the room were not working. Did not even attempt using coffee maker as it was on the same electric circuit. Since it was late and we were tired we decided not to call reception to complain. It is a shame that attention to finer points in customer care like allocating a quieter room or ensuring all electric items were working slightly ruined our stay.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. We are sorry about the slight mistakes. It turned out the room beside you was using a toaster oven and it tripped the breaker. When booking with a travel agent always make sure the hotel also receives the request but the hotel does not always receive them.

"back to the 80's"

4
13/05/2016

The staff were nice, we were "upgraded" to a room with a Jacuzzi ....not one but two - which was odd in itself. One in the main area, one in the bathroom....the shower was small and dark. The bed was comfy, the room was clean ...unfortunately the fireplace was noisy during the night and as we were located near door A - I suspect that is where the night staff takes their breaks (every 45 minutes there was chatting just outside our patio door). No complimentary breakfast at this one.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Than you for your review. We are glad you enjoyed your stay with us and your upgraded suite. There will be an up coming renovation of our rooms this summer. Hopefully, we can bring that room to the 21 century. We did have a convention all weekend with many people coming and going through our convention doors.

"Good quality for the price"

4
02/05/2016

Enjoyable trip. Good service at the Bar and restaurant. Room are clean and nice. We didn't use the pool or Gym but they looked well maintained. It is a little remote from Ottawa Downtown but being close to 417 it was easy to get Downtown.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. We are located in the west end of the city. They is plenty here to do, with the stadium and major shopping centers around. I am glad you enjoyed out Hotel and Restaurant. We look forward to your next stay.

"Very nice stay"

5
28/04/2016

Very nice stay, me and my girlfriend really enjoyed our stay. I've stayed here before and it was great stay then too. The only thing was that the heating pool didn't work when me and my girlfriend was there. they are putting an elevator in the hotel witch will make it easier for people who have problem going up stairs and people with wheel chairs. Over all we would recommend this hotel. Hope you enjoy it too. Thanks.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for reviewing We did have an issue with the pool heater but it is up and running now. I am glad you current stay was as pleasurable as you lest.

"Don't let the outside fool you...the rooms are quite nice and very comfortable"

4
11/04/2016

To say that this spot is lacking curb appeal would be an understatement...it seemed a bit neglected and forgotten. But, the lobby and rooms are quite nice and on a par with any other Best Western facility we have stayed in. We stayed overnight here after taking in a concert at the Canadian Tire Centre. The rooms are comfortable and well maintained. Although we didn't have time to use the pool and fitness centre, they appeared very modern, clean and inviting. We had quick supper and breakfast at the on-site restaurant and were very satisfied with both. Nicely situated about fifteen minutes away from the Canadian Tire Centre, there is also a shopping complex across the road with a few stores and places to eat. We were very satisfied with our stay here.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review We are currently doing some construction in the hotel. Because of that there is a bit of a mess in our front entrance with garbage bins and construction material outside. With Spring just arriving the snow has hidden all the winters refuge and the clean up crew is on its way. We do take great pride in our hotel and it is reflective in the inside. Even though we are constructing an elevator right now; once you are in the hotel, you do not notice as much.

"Enjoyable Stay"

4
04/04/2016

Stayed with grandchildren during March Break. Room, King Executive Suite was spacious and clean.Kids really enjoyed saltwater pool. Looking forward to staying next year when installation of elevator will be completed.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. Everyone will be very grateful when the elevator is complete and our top to bottom renovations are done. They should be done by this time next year.

"Nice Stay"

4
24/03/2016

Check in was very pleasant. Had a very friendly gentleman, who checked us in. Stayed in a whirlpool suite that was very nice. Room was very clean, an comfortable. Only problem walls a little thin woke up in the earl morning to neighbours horrible sounding cough. :( Checkout was simple just handed the room cards in and said goodbye. Hotel close to Canadian Tire Centre, shopping and restaurants. All in all a pleasant nights stay.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your response. We are all very happy that you enjoyed your stay. We are currently doing renovations and and hopefully we can thicken the wall a bit.

"Comfy Room"

4
20/03/2016

We had been on the road for about 5 hours. We were extemely tired. As soon as we walked in the door we saw a boys hockey team. We thought we were in for a long night, we asked the gentleman checking us in if he could put us faitra very peaceful night. r away from them and he did. Thus making When we arrived our room was ready and spotless. Bed was very comfortable and clean. We did not use the pool or gym but the pool was much larger than the average pool in hotels. All and all a great stay for us.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
We try to accommodate all guests to the best of our ability. We place all teams on the same floor and all other guest in a different area. We have the largest pool in the Ottawa area and are very proud of it. Our rooms are very comfortable and well appointed. I am very glad you enjoyed your stay.

"House keeping should be trained more"

3
19/03/2016

Check in and check out staff were nice and friendly, happy with the service but some House keeping staff should be trained more, Overall stay was good. I was disturbed 4 time between 10:00 to 12:00 while I asked for late check out.I needed two hours sleep which was intrupted.

"I night stay for business "

3
13/03/2016

Room relatively clean (don't just clean the toilet seat,clean around it too please, as was obvious this isn't done). Bed quite comfortable. Did not use restaurant or any other services. Staff at front desk friendly. Did NOT like that you felt the need to charge my c-card $100 as collateral just to stay. That should have been mentioned in advance.

"Convenient, pool, comfortable"

3
08/03/2016

Just the ticket! Two very comfy queen beds. Fridge necessary as restaurant opens at 7:00am (we had to be out early) - we bought breakfast food at Metro grocery across the street. They are renovating second floor near pool - we never heard a thing, no major problems. And a lobby fireplace with actual real logs burning!!

"manager"

4
07/03/2016

i feel a little bit of uncomfortable with the guy who was in front deck.the procedure for check out was great efficient. i thought there was in construction then carpet looks mess.the towels were not soft so feel uncomfortable.

"Great service and location!"

4
28/02/2016

It was the perfect location to where we wanted to go. The lobby had a nice fireplace that was cozy and warm. The front desk staff was very nice and went above and beyond to help me navigate the transit system. Did not expect that from them, and it was very much appreciated. There is a microwave on the first floor and a vending machine on the second. Our room was clean, spacious, though there was a slight draft coming from the balcony door. Clean towels and nice big tub. Was not able to take advantage of the pool but there was not a lot of people using it. Overall I would definitely go back there next time. Also there's a Thai restaurant next door that is a must.

"Fair place to stay"

3
21/02/2016

The staff were very friendly and very helpful. However the hotel in in need of renovations inside and out. They are currently making renovations to add a needed elevator which will be helpful for guests. My room was an upgraded room, and it was defiantly in need of some upgrading so I can quite imagine what the other general rooms must be like.

"Heat your pool"

2
17/02/2016

This was not worth the price. It was, at best, worth half the price we paid. The room was large and comfortable, though there were parts that needed some work and updating, and I question the safety of a certain ghetto patch job in the room. The hotel is also well situated with a Tim Horton's and lots of things right across the street (if Kanata is what you're going for). However, we booked for the pool and it was cold to the point of being almost unusable. We had a very truncated swim and left somewhat annoyed. The hot tub was also out of service. Be advised there's no elevator here. All in all there was nothing "Plus" about this Best Western. It would barely have made the standard for a regular Best Western, and certainly not at the price we paid.

"Good value and great location"

4
15/02/2016

This was a great stay and the price was good too. I was very close to all that I needed to be near so that minimal time was wasted for the purpose of my trip. I needed to be close to my shops and also the highway for an easy exit from the city at the busy time of the day. Good value and it is being renovated for a better look.

"A nice comfortable hotel"

4
27/01/2016

My wife and I recently spent the night in this hotel. If is a very nice comfortable hotel. The layout is a bit unusual and despite construction in the lobby area, the staff are very friendly and courteous. Our room was nicely appointed, the internet worked well, bed is nicely appointed with linen, comforter and pillows. The bed was extremely comfortable. Although the hotel is not a high end establishment, it is very reasonable for the quality you receive and it is a close driving distance to Ottawa center, but not during rush hour. Mind you...nothing is close in Ottawa during rush hour. All in all, a very nice hotel and would recommend to my friends.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank your for your kind review. We are glad you enjoyed our amenities and location of the hotel. It is a bit of inconvenience with the construction of the elevator but it will be exciting when it is complete.

"Business Stay"

4
18/01/2016

Good quality hotel, convenient location with clean pool and good restaurant right on site. Also good place to bring the family. Lots of restaurants also in the area and shopping mall not far away. Easy access to major highways makes it convenient if going to various points in Kanata or Ottawa West.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review Many people who travel on business find that we are a great it for their needs. We look forward to your next stay.

"Spend a tiny bit more and stay somewhere much better"

2
02/01/2016

Pros: Staff was friendly, courteous and helpful, kids enjoyed the large indoor pool, location was convienent for our Ottawa visit Cons: Old dated hotel rooms are dreary, no elevator, hotel restaurant is terrible, hotel is overpriced and nothing is included not even a Continental breakfast in fact they added in an extra $30 charge for a cot ($10 per night)

"Don't judge by the external."

5
01/01/2016

My boyfriend and I stayed in their king suite for 1 night. Upon arriving we were a little worried as we found the exterior shabbier that we typically expect from a Best Western however once in our room we were very happy. It looked recently updated. The two person jacuzzi was inviting as was the fireplace. The bathroom was roomy and the king bed was very comfortable. We will stay here again if we need to go back to Ottawa.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your thoughts. The front of the building is a bit messy with the ongoing construction we have while we build our first elevator. One the construction in the front is finished the area cleans up real nice.

"Spend a bit more and stay at a nicer hotel"

2
21/12/2015

I was quite disappointed in my stay at this hotel. My husband and I are not fussy but we were not pleased with the quality of the room. The bed was not comfortable and the sheets were somewhat rough. The bathroom had minimal supplies - soap, shampoo and conditioner, but no shower cap or hand cream. The shower was good, but the toilet paper and tissues were not even worthy of a gas station restroom! Bring your own if you intend to stay here. During my trip to Bayshore Shopping Center I was even tempted to take a wad of toilet paper with me for later use at the hotel because theirs was much softer! The temperature of the room was not easily controlled. Either it was too hot or too cold, and we woke up the next morning with coughs from the dryness. On a positive note though, the receptionist at the desk the next morning was lovely. When she asked about our stay and I told her my concerns she graciously deducted 15% off the bill. Won't help though. Although this hotel was well located for us we are not likely to stay there again.

"Perfect hotel"

5
15/12/2015

One of the very best hotels we have stayed at , very friendly staff great rooms very clean good wifi and a 4K tv what more could I want, very close to shopping centres we enjoyed our stay here recommended

"Keep looking !!!!!!!"

1
12/12/2015

Went to see N.H.L. game was close to Canadian Center, Nov.1st, 2015. Hotel is dirty and empty, my room had over 2000 ants everywhere ! Gross ! I drank a pop in morning full of ants...1000. all are left over food wrappers where full of ants too. I asked for refund they said no because I booked though hotels dot com, and they didn't know what i PAID SO THEY SAID? SO NEVER BOOK FROM HOTELS DOT COM AS THEY BILL YOU WHEN YOU BOOK ,NO REFUNDS..They didn't care about the ants . This hotel is old and needs repairs bad , stains on carpets all over, rooms had a old smell to them as well. I stay at lot of places this one is a don't do ! Spent $10. more you will thank yourself. Restaurant was good and food too ! Pool is very small.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Hello. As we discussed during your stay. Third party websites charge you upfront and it is not as easy to process a refund. We did however clear you room of the ants, and offered to move you to another room. In compensation for the ants that you had for only the first night, we gave you 23 000 Best Western rewards points that will get you a free room at any Best Western in North America. We are glad you enjoyed the restaurant. We do have the largest hotel pool in the Ottawa area.

"Best Western exceeds expectations"

5
07/12/2015

We held a 2-day training here and the staff was amazing, great service, great food and also a really comfortable bed! The training room was well-ventilated and just the right temperature, good natural light. This is a hotel that knows exceptional customer service gets noticed, and it shows in every interaction with all their staff.

"Kanata"

3
04/12/2015

Had to work at the Queesnway Carlton hospital, so I needed something close by, I chose this hotel for its proximity. I was not all that impressed, Bed was very comfy, but this Hotel is in a dire need of a face lift, the front desk area is small, the carpets are old, and I almost face planted going into the restaurant, the floor is un even in spots ! Back to the Bed... very comfy and fluffy pillows, but the mattress pad must be made of plastic, as I was stuck to it all night, couldnt turn down the heat in the room either. Staff was all very friendly, but overall... this place needs some TLC !

"Conferernce Hotel Stay"

4
03/12/2015

Hotel staff were friendly and helpful. The few minor issues (TV & WiFi temporarily in and out, tub slow to drain, room temperature regulation difficulties) did not overshadow overall experience. Incredibly comfortable beds. Clean rooms. Lovily atmosphere in lobby. Great to wake up and walk down to the conference.

"Nice hotel and very friendly staff"

4
01/12/2015

I have visited this hotel twice and both times have been good. The décor is a little dated but the hotel is generally very clean. The log fire in the reception is a nice touch! The bar is very good for food and drink. Friendly staff always up for a chat (or to explain Ice Hockey). The staff are very helpful! One morning there was a strike with the taxi companies. Denise was very helpful in trying to get us a taxi. The manager of the hotel offered to take us to our local destination after about an hour of trying the call a cab. Thank you!

"hotel situation"

4
25/11/2015

the hotel is well situated as for shopping and restaurants but not insolated enought from the noise of the road, until late night it is noisie, and early morning. I will recommand but if you want to sleep late forger it. The plumbing in the shower should be change also.

"Great bed no wheelchair access"

3
12/11/2015

I really liked the room and the staff was helpful when my son was injured (not onsite) Unfortunately we were on the second floor and an elevator would have helped us a lot. The bed was really comfortable !!

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you. Four of the five entrances to the hotel have wheel chair access, Both public washrooms have an accessible stall and we have three accessible rooms. We even have a special lowered section to the front desk for your comfort. We will also have our first elevator completely installed by January. Yes Many People enjoy our Pillow top Mattresses.

"just ok"

3
09/11/2015

for the money the hotel was fine. bed was comfortable. room was dated, but clean. no complaints, no raves. parking was adequate. check-in was fine. didn't use the pool or hot tub, so no comment there.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your review. We are glad you enjoyed your stay.

"Nice place to stay for the weekend"

4
08/11/2015

No issues with the hotel. We were there with our hockey team. Clean, front desk staff was nice and friendly. Rooms were clean. Beds and pillows were comfortable. TV and Wifi worked well. The pool was a great size. Clean, enough chairs to sit on. The hot tub was also good and clean. The on site restaurant was good. We ate lunch there. Disappointed there wasn't a continental breakfast. Almost all hotels have that. It makes mornings rushing off to a hockey tournament much easier. The rooms do have a mini fridge which is a bonus.

"OK. Old but clean"

3
06/11/2015

There's really not much to say about this small BW hotel. It's an older, 2 level hotel that from the outside looks almost rundown,or old at least. A small,well appointed, lobby has a full menu restaurant attached to it. There is a nice indoor pool & gym. What was a pleasant surprise was how nice our room was! It had to have been recently remodeled as it was spotless and sparkling. The bathroom was very clean. There's nothing luxurious about this place but it was fairly convenient to Canadian Tire Arena and it was clean. Great bed too. For $76 USD it was well worth it.

"Good room for a fair price"

4
03/11/2015

Our room was very comfortable, the pool area was great. The only problem was that there was no breakfast included and we had to order up from the restaurant. The breakfast was cold, the coffee was not good and we were very disappointed. The only plus with the breakfast was that the restaurant had gluten free bread for toast.

"Ottawa Cat Show"

4
03/11/2015

The hotel wasn't overly busy, so we waited for nothing. The room was clean, the bed was so comfy! The on site restaurant had great service and terrific food. The hotel was close to every thing we needed, shopping, a drug store, a Tim Horton's and fuel. It was only 15 minutes from the show venue and with a friend in the area, it was close to her place, too. I have stayed here before, and I would stay here again.

"Great Stay"

4
31/10/2015

My Daughter and I stayed at the Best Western for one night during a trip to Ottawa. This hotel is conveniently located being in very closer parameter to HWY 416 and 417. We were very closed to everything. The Hotel Staff were extremely accommodating, even with our late arrival. I had booked a room with a King Room and they were willing to upgrade us to Two Queens at no cost since my Daughter was with me. When I drove up I was a little concerned, but once inside my concerns went away. The hotel and the room were both very clean. Many times when you walk into a hotel room you can smell the mustiness in the room, but in this case there was none of that. The Bathroom was updated nicely and no mold in sight. The bed was a little too soft for my liking, but still OK.

"Happy and comfy "

5
31/10/2015

Was very happy with this hotel overall. Staff was pleasant and kept the pool open for us longer as we checked in at 9:45 and the pool closed at 10. The beds were extremely comfy and the shower was huge and very clean. Would definitely come back. Hotel was very easy to find and right off the highway which was good for us because we had a long drive from Niagara Falls. They even had Halloween candy for kids as they came in. Great atmosphere.

"Noisy and understaffed"

2
26/10/2015

Hockey parents allowing kids to run rampant through the hotel, in the pool while they got drunk in the pool, the halls and very loud in the rooms. Under-staffed to handle the multiple situations even after the manager was alerted on their weekend off.

"Best Western Kanata"

5
13/10/2015

The Best Western Kanata provides a wonderful and quiet night sleep in clean and comfortable beds. Conveniently located near the 416 and 417 for easy access to downtown Ottawa. The area has numerous restaurants, gas stations and shopping areas. The indoor pool is large, clean and warm!

"two thumbs up"

5
22/09/2015

I would highly recommend this hotel. From the happy, friendly staff to the room decor and pleasant park like property. Price was fair and the rooms decorated in a modern, fresh style. We had two dogs traveling with us and the facilities were perfect for them. Great value for money

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
I am glad you enjoyed your stay. We the large amount of green space we have on site, lot of pet owner really enjoy it here. There is also Ottawa's largest, off leash, dog park 5 min away from us.

"We attended the Senators Fan Fest on Sunday, Sept. 20, 2015"

3
21/09/2015

My husband and I stayed here for two days to attend the Senators Fan Fest. We thoroughly enjoyed this hotel. The room was clean and the bed was comfortable and we had no noise issues what so ever. The pool and the hot tub was great to come back to and well maintained. I would recommend this hotel. The location is great for the Canadian Tire center.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thanks you for your review. We are a great location for any event happening at the Canadian Tire Centre, Bell Sensplex, Nepean Sportsplex and Centrepoint Theatre. I am glad you enjoyed the well appointed amenities we offer at the hotel.

"It could have been a perfect stay"

4
21/09/2015

I would highly recommend this hotel for those who have a business to attend, the hotel is nice and clean. The amenities were excellent. I took a quick pick on meeting rooms they are not bad in terms of sizes. i like the idea of their sliding door with extra fiber glass fences. I am also impress with the other younger gentelman when we arrive from work who open the back door for us near the parking lot, it feels nice if staff are very helpful like him ( i felt bad i didn't get his name) but he is very nice:)

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you very much. Every staff member does their best to make your stay as comfortable as possible.

"Memorable Stay"

5
21/09/2015

September 18 - 20, 2015 We were at the Best Western to celebrate my mothers 88th birthday. My mother is in a wheelchair and the hotel does not have an elevator to access the second floor suites which is where our room was located. The front desk staff Pierre and Denise accommodated us by arranging the use of a meeting room on the first floor , which allowed my mother an opportunity to spend time with her two great grandchildren, as you can imagine she was thrilled. We enjoyed a wonderful luncheon in the hotel restaurant for a party of 14, the food and service were both great. At the luncheon Denise presented my mother with a bouquet of roses. I would highly recommend this hotel. Staff is incredible, rooms are clean and spacious, pool and hot tub are wonderful . D. Borden

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you very much This is they types of service that you would expect at a Best Western. At Best Western you stay with people who care.

"Awesome"

5
21/09/2015

The room was set up very nicely. The hot tub in the room could have been a little bigger though. 2 smaller adults could have fit in there nicely but 2 bigger adults would have a difficult time being comfortable in there. The presentation of towels on the hot tub was a nice arrangement. The staff was very caring and offered assistance with my luggage as soon as I walked through the door. The king size bed was extremely comfortable and was very spacious. The only “complaint” I would have is that the pillows were super soft. As soon as you put your head on them, they squished down to just about nothing. I would have been okay with one pillow like that and a more firm pillow underneath. The room was super clean and everything looked very professional when I entered the room. I liked the idea of the refrigerator hidden in the stand under the TV, although the door was a little strange as they had to be fully opened to open the fridge door without smashing your fingers. Overall, I really enjoyed this room and will be staying at this hotel during any future visit I have in Ottawa.

Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank and I am glad your stay was awesome. I assume you rented one of our Fireplace and whirlpool rooms since our public hot tub fits 10 people comfortably. We try to provide the up most service to each and every guest. At Best Western you stay with people who care.