Mi reserva y mis puntos
Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
We are currently staying here for two nights. It is in a rundown part of Oklahoma but handy to Walmart and an Outlet Shopping Mall. The exterior of our room has not been swept or cleaned for quite some time. Really black,dirty and thick cobwebs on the lights. We are on a ground floor room directly onto the car park. On leaving our room this morning we left what we believed was a good tip for the cleaner. On returning this evening the tip had been lifted but the room had not been made up. The room was how we left it this morning. The bins had been emptied - that's a bonus. The pool looks very murky too and does not look like it has been cleaned for a while. Breakfast was ok but the cooked food was lukewarm at best. There's no microwave to heat it up either. The staff at reception were pleasant and it's probably not their fault that the exterior of the rooms are not cleaned. Probably would give it a miss if ever in this area again.
The bed was comfortable, and the air conditioner worked great, plenty of linens and shower accessories.I was in town for family matters so the location was great for visits to them, there were plenty of restaurants to choose from thank you!
This hotel was probably the best value for our entire trip. Staff is friendly and accommodating. This hotel is only a few minutes drive from the airport if you're returning a rental. The breakfast was awesome and even served real scrambled eggs. Although this is an older hotel, its a great value.
AAA had this at a 3 star rating, it was much more like a 2. There were three people at the check-in desk and although I had a pre-paid reservation and no special requests it still took the knowledge of all three to complete my transaction. The hotels location isn't somewhere you really feel safe at, lots of homeless people around. When I walked in the room for the first time it looked like it had been ransacked. I have never stayed at a hotel that once they cleaned the room they left open every single drawer and cupboard. The safe was open and the refrigerator was left open so it was at room temperature. The ottoman was upside down and in the chair. Looking further you could see that they cleaned but why leave everything open? Very strange. The coverlet for the bed looked like it had been wadded up in a ball and left for a day or two before they put it on the bed. And although the bed was made I would suggest a lot better training on how exactly to make a bed so that it looks tidy and inviting to the guest.
Had to accommodate a semi, which was convenient for us. Very friendly staff. Close to interstate so you hear traffic. Rooms closer to that end may be pretty noisy, but with AC running, ours was decent.
We turned the air conditioner off on the second night and after 2 hours the room smelt so bad. I ended up sleeping in the car
I enjoy this place. Clean and the staff were nice. They had a restaurant and bar. There are also a pool and spa that currently under construction but other than that it was a nice hotel.
The hotel was older but well maintained. It had a decent onsite restaurant and bar. There was an outdoor pool reminiscent of years gone by with lots of outdoor seating and even outdoor gas firepits for use during the winter. However, the hotel itself is located in a less affluent part of town and is surrounded by run down businesses. While we were there we saw a person get arrested on the adjacent corner as well as a couple of girls who were apparently high dancing in the parking lot. The road noise from the interstate and neighboring roads plus the unsafe feel of the neighborhood is why my review is not higher. The room was clean, but the bed was uncomfortable. There were stains on the wall from someone dyeing their hair. All in all, what once was probably a resort hotel has declined to just an average value in a sketchy neighborhood.
We held our 60th reunion at the BW Saddleback Inn this past weekend. The management and staff worked with us and went out of their way to make sure it was a success. The Food was great, the banquet room was very comfortable and set up perfectly. The Hospitality was comfortable. The quest rooms were large, clean and very comfortable. I would recommend them for meetings or other events.
Not the best place to travel to very unsafe neighborhood hotel was not prepared for the large group of people they knew were coming for months
This hotel is ok to completely mediocre. If I hadn't gotten a special room rate of $60 I'd be even more harsh. Let's first go through the bad parts… - The first day I checked in at about 5 pm. The room had not been cleaned or made up from the previous guest. They said they were a little bit behind and it took another hour before it was made up. - For the last 2 days my room has not been cleaned. Yesterday I had a “Do not disturb” sign on until 11:30 but I told the front desk and yet nothing was done. Today I left at 10am, the cleaner was outside my room as I was leaving and asked if I wanted it cleaned. I said yes. I get back at 10 pm and the bed unmade. - Several times I have used the soap / shampoo dispensers in the shower and find that they don't dispense. Taking the dispenser apart I find the housekeepers are not removing the caps when they insert a new one. - They have 1 functioning ice machine in the hotel located in the far back corner. I discovered by accident after finding all the others have been turned off and disconnected. - Today the 2% milk at the breakfast had turned sour. - The front desk usually has 1 person working, with people waiting in line, and the unanswered phone ringing away. - In one day I had to replace my card key 3 times when it stopped working. - I had to have the toilet fixed on the first night because it wasn't flushing. - The laundry room doesn't have soap dispensers so you have to get that from the front desk. The payment app didn't work for the washers and dryers, it took the quarters without registering them and I finally had to use a credit card. One of the two dryers was broken. - the safe in the room was locked and couldn't be opened The ok… - Rooms are spacious - The breakfast selection is ok - the rooms have refrigerators and microwaves which function - there's a nice pool, bar area and fitness room The Good … -The staff is friendly and helpful - The woman working the breakfast room is a really hard worker and with a very pleasant personality
Our room was clean and well maintained with a comfortable layout. The breakfast was very good. It had all the typical items, as well as, eggs, sausage, and biscuits and gravy. The staff was friendly and helpful.
Older motel but everything has been taken well care of. Very reasonably priced for what you get. Continental breakfast. Everything FRESH. Even yogurt with toppings. In house pizza huge and delicious. Staff friendly and helpful. Great location.
This was the sketchiest place we've ever stayed and we stay at alot of hotels. I'm usually very happy with best western properties but more in going to have trust issues. We felt so unsafe. The reviews and pictures online made this place seem perfect. It was located in an area that is infested with homeless and drug addicts. We were coming to the city for my daughter's 7th bday. The area was in the middle of 2 events We had planned for the weekend. The front was nice and the front desk staff were nice but once you drive around everything is falling apart and crackheads are abundant on the property. I went to my car at night and one followed me down then went back up to tap on my motel window. It didn't show in the pics but this is a motel not a hotel and the doors are all outside entrance doors. I never would've booked if the pics showed that. Another hotel said lots of ppl get tricked and the pics are from 20 years ago. We were originally booked 2 nights but only stayed one and I'm hoping to get refunded for the second. As of now it's still coming out of my bank. Crazy thing is, this place is just as pricy as the nice places across the highway. We moved to the Hilton the next night and I think it was only a $30 difference.
This is such a lovely place to stay. The front desk staff were completely helpful and after a long day of driving everything was perfect. The room was nice and clean and there were plenty of nearby restaurants. Also extremely pet friendly. 10/10
It was a great experience. The staff and food and room were all stellar. I would recommend this hotel.
Not a Resort style atmosphere. Hotel has all outside access rooms and facility is in desperate need of repair. Property is located in an industrial area next to I-40.
The staff made our visit over the top. Ms. Z at the front desk had exceptional customer service and the young lady Tatiana from the breakfast dining area also had exceptional customer service. Personable, friendly and overall pleasant to talk and be around. Customer service has died in so many places but NOT here.
Walking in everything looked great. The workers were very nice and helpful. When I got to my room, everything looked ok (standard hotel room). Checked the bathroom and their was hair everywhere and it looked like nothing had been cleaned at all. The door was chipped at the bottom, the handles was so wiggly I thought it would come off. One evening the vent above the toilet leaked water and filled the floor with water. In my parents room and another family members room, their shower head fell off and sprayed water everywhere. My dad had to fix it (why?!) That same night at the restaurant (which is only open half the time it says) I was sitting and water came down from the light fixture above my head and doused me in water. The elevator was so old it got stuck a few times going up to my floor and when I took the stairs, pieces of the stairs were chipping off (definitely not safe). This place needs a lot of updates and safety regulations fixed.
Absolutely wonderful experience. The staff was amazing, accommodating, organized, and just kind people.
This is an older building built in 1985 with conference rooms. It looked like it could use some refurbishing. We were told we had been upgraded to a suite on the third floor. The girl at the desk told us there was no elevator and we would have to use the stairs. Luckily a very nice man that works there showed us where there was an elevator. Thank goodness. The carpet looked like it had been replaced and the bathroom had been retiled. There is body soap, shampoo and conditioner in the shower. There was no soap bar for the sink but we had brought our own. They recently added a bar area and there is a dining area where you can order from a menu. We had a big salad and it was very good. Free breakfast was pretty good with real eggs, sausage, potatoes and the usual other items. They have a shuttle to and from the airport.
This is the best experience I've had at a hotel. So very clean. Any issue maintenance here in a minute to fix issue. Shuttle service, hot tub, pool. Food homemade. The staff....they smile and talk to you. No complaints at all and I has a 6 night stay.
Great breakfast and staff but these rooms need a deep clean. We were put in a pet friendly room after our original room wouldn't open and maintenance could not respond quickly. The room smelled of pet urine. Thankfully we were only at the hotel late in the evening to sleep.
Pleasantly surprised at how clean and large the room was. Plenty of counter space, even in the bathroom sink area. The breakfast buffet had lots of choices, with plenty of room to collect food choices. Hotel was located 5-10 min from everywhere we were going.
This was my second visit to this location, and it was as enjoyable as my first time. Rooms are easy to access with plenty of parking. Staff were very friendly, and helpful. The room was very large, and comfortable. Breakfast has a good selection of items, and was very good.
Great mattress, clean updated room. Great pillows. Room had TV, small fridge, microwave. Keurig coffee maker. Nice fluffy towels. Saddleback name is also the theme of the hotel lobby. Saddles to sit on at the bar, with rustic decor. I was able to back into a parking spot, and open tailgate to directly take luggage to room. I will definitely stay here again.
The beds were comfortable, staff were nice, and breakfast was plentiful. The price of the rooms was excellent! We stayed one night. The area is not fantastic but the hotel has security and we didn't have any issues.
Stating at the Best Western Saddleback has become a tradition for us as we travel across Oklahoma towards Arizona. It is easy off and easy on the Interstate. There are many quality dining choices within a short distance if you decide not to eat at the motel.
Arrived at the hotel on Monday. Tuesday morning, had no water. They said nothing to any of the guests. I tried to call front desk and phone just kept hanging up. So called from my cell and they said it should be fixed in about 4 hrs. Who has time to wait 4 hrs for a shower when you have a business appt.to get to ? So walked across the parking lot to another part of the hotel to take a shower in another room. Now it's Friday and they have yet to ever clean my room or bring towels. Called again on my phone and asked what exactly I was paying for and she said to sleep here. Hell I can do that in my truck for free. It doesn't have water or towels either !
This is a very interesting hotel complex with lots of rooms, a spa, a sauna, pool, restaurant, bar, pet stations & exercise areas, fitness center, separate breakfast area, three conference rooms, 200 hotel rooms, a clock tower, outdoor patio area, several vending machines, on-line check in and express checkout. Our room was very nice, and I liked how I couldn't hear myself walking on the floor with it being upstairs. There was a nice easy chair with ottoman in the room with plenty of lighting. There were drawers and a wardrobe for clothes storage with a built-in safe. The lobby had a little store area with some interesting items and there were board games that could be checked out through the front desk. The decor was lovely and the menu for the restaurant looked like it held very yummy dishes.
Buffet breakfast has gone down hill, maintenance of rooms (drains) second rate, but the prices have dropped the last few years so you get what you pay for I guess. The hotel used to be high energy property that's obviously seen its better days and may have new owners. I have been staying at this hotel for the last 15 years on business and watched it change.
Very close to OKC airport. Great spread of breakfast foods. Very clean Didn't smell like smoke. (Non-smoker. Thank you for that@ Wasn't able to use swimming pool because it was snowing but it looked very nice!
This is a very nice facility with a great staff and very clean rooms. Plenty of parking, lots of tv channels, safe area, soft beds with nice fluffy pillows. The full breakfast is really great with plenty of selections.
Great staff, attentive, and cool theme. John the maintenance guy is super helpful and the front desk ladies are awesome. The pretty young lady even gave my puppy some treats as a gift from the staff. The cleaning team is on point, and security is doing a fantastic job. Best hotel in the area for certain. Thank you, guys and gals!
When we arrived, Expedia had totally screwed up our reservations by failing to forward the info to the hotel. The front desk was incredibly helpful and patient in getting things straight. Actually, all of the staff were friendly. We met friends and family in the bar a couple of times over our 3 day stay and encountered 2 hard working young ladies tending the bar. The restaurant cooked up some tasty appetizers. Nice clean room with a comfortable bed. Breakfast was quite good for the better than typical spread. We have no complaints. would stay here again.
We're truck drivers and were broke down in OKC for a full week. Our room was very clean and comfortable. The beds were very comfortable and fluffy pillows. There is food within walking distance, but the Saddleback bar and grill was the bomb. Our bartender Rachel is very friendly and a great bartender. We ate dinner at the bar most every night. The food was exceptional. Breakfast is served in this location and it's a true buffet of the traditional options, eggs,bacon,sausage,pancakes or French toast and cereal both hot and cold it was very good. We even took in some hottub and pool time. The entire place was very clean and inviting. We would definitely recommend this hotel to anyone looking for a great place to stay. Everyone at this facility has been very nice and accommodating.
I Have Been Staying here for the last 7 years the breakfast buffet is great the shuttle is on time will take you drop off so you can do some shopping they also have the Saddleback bar an grill microwave an refrigerator in room
I booked our stay at the best Western. We were super excited about coming. I had an emergency ER and then surgery for my mom and we had to cancel our trip. Best Western charged me the full price for the three nights. I am very disappointed.
The woman at the front desk was very nice but that is the only good thing I have to say about this best western property. This is like an upgraded motel 6. It is one of the worst best westerns I've stayed at. It is badly in need of a complete renovation. Room smells like smoke and old carpets and full of beaten up old 70s wood. There are sketchy people wandering the parking lot like zombies and seems like a spot for drug dealers et al. An old Lincoln was tearing through the parking lot and a couple could be seen and heard fighting through their ground floor room nearby. If it wasn't so late I would leave and go get another hotel. The buildings look like old housing projects. Tub is old and gross so I won't be showering here. The outdoors area is a mess and unkept as well. Oh! One more good thing, stray cats wandering outside. Cars are cool. Hotel is gross.
Both the Sink and tub drained very slowly, water was warm, no hot water, safe didn't work at all and the lights were needing new bulbs.... internet was always down so I wasn't able to finish my work; but they they get the internet working after I checked out, 3 days later of my check-in. Room was very clean and smelled nice.
We had a great family trip. The rooms were super clean. The staff very nice and helpful. Breakfast was delicious. My kids favorite part was the pool they had such fun. The hotel is located in a perfect spot. It's close to hurricane harbor, the zoo, the outlet mall, and many other fun places.
Lots of homeless in area, although hotel did a great job with security, we never felt unsafe. Lots of variety for breakfast, not your typical continental breakfast. Kids loved the outdoor pool, much larger than most hotels. Would diffently stay there again if I ever go to OKC again.
First room found a bed bug. Second room not even cleaned yet. third room 'ok' but the ottoman was extremely filthy, light gaps under door to outside, annoying flies in breakfast and dining areas. Desk clerk was stuck dealing with the issues, waitress friendly. Had more breakfast food choices at other hotels.Emailed GM and did receive apologetic emails back from her and other staff.
Checked in late in the afternoon, got in the room and toilet didn't flush. Went to front desk and was given a different room. Moved all our stuff into new room, and found out the sink was not draining. Returned to the front desk and was given a new room. Got in the third room and decided it was time for dinner. Came back a few hrs later and got kids to bed and then realized the carpet was wet on the side of the ac unit, about a five by five area. We slept in the room with a smell of musty wet carpet. We packed up the next morning, booked a night in another hotel and didn't look back. Customer service at Best Western was great the talked to the hotel and cancelled our last night and discounted our one horrible stay with them. Avoid this hotel.
I loved this motel. The western theme is precious. The pool and hot tub were amazing. The entire staff were so happy and friendly. Breakfast was by far the best I have seen compared to any other hotel I've stayed in. Promp efficient service with a smile. Absolutely loved this resort. What a hidden gem!
Best beds ever! My experience was wonderful, pool side rooms very pleasant stay. Staff extremely helpful and friendly. The breakfast was my favorite part, hot and a large variety of real hearty food!
The beds were so comfortable! I loved all of the staff so friendly and helpful! They had complimentary hot breakfast every morning. The shuttle was available for me to get to the airport. They also have a bar and grill on property very convenient!!
While it doesn't seem much to look at, the beds are super comfortable, one of the most diverse continental buffet I've been to, an on-site restaurant and bar and hot tub. Chef is kinda weird but he makes a heck of a sirloin! Will be back soon
Rooms are clean and the overall stay was great! The breakfast was magnificent! Also, went to the bar and grill and the burger tasted good and it was nice to have it at the hotel. The entire team was great as well. Only issue is the building is a little old and it is needed an update, however, I can't complain because it was clean. Also the price is hard to beat!
It was a great stay, our truck was in the shop for 11 days. Trinity in the office was amazing. We ran out of prescription and she made sure we get them! Great staff! The rooms where clean, bar tender was great! We loved the breakfast!
No bedding for pull out couch when we paid for 3 people. Called front desk and man said sorry…. Bedding was locked. Would not take bedding from empty room. Pull out couch had food wrappers in it. No working refrigerator which we needed for medication. Room was dusty and only 2 towels, 2 hand towels.
If staying with family at this place I advise you to stay elsewhere. Rooms on the back end of the property that can accommodate a family haven't been cleaned in who knows how long. Be sure to ask for fresh sheets for the fold out couch at check in, because it's likely you don't have any in the drawers in your room. It's also a hell of a hike to the front desk if you're staying in the back.
Quick trip to Oklahoma City, Oklahoma with wife. Room was comfortable and clean. Slept well in nice bed. Would be interested in staying again if back in area again. There are a lot of restaurants close to the hotel.
Requested a ground room floor was given a second floor room and the door had to be slammed in order to close. Checkout was a nightmare. The only positive thing about the hotel is that it's pretty centrally located and fairly easy on and off the freeway. Stay at your own risk.
First time staying here. The lobby is an adorable western theme with a very cool bar over looking the pool area. We stopped by the bar first before heading to our room. Maria was our bartender. She is so sweet and was very attentive to our needs. She also makes an excellent old fashioned. Headed to our room which was clean and had everything we needed. Next morning we enjoyed the breakfast with all the hot and cold offerings. I had this chorizo eggs, sausage and some yogurt. All were tasty. The entire staff that we encountered we friendly and knowledgeable. We will be back!
Booked room points, bw promotion...had dog, given room next to freeway, very noisy, long way from hotel facilities...on arrival dirty towel in bathroom with large black bug...went to watch tv...did not work...tried phone office, phone did not work, then the room key stopped working...maintenance staff could not be reached to fix...offered another room that did not exist...gave up and went to bed...given 3000 points as compensation...make sure you request room inside hotel away from highway, you will feel safer and less noisy...hotel pool area was nice place to sit to get away from highway noise...desk staff could be a little more professional...we were on road trip and have experienced a very wide gap in bw between professional appearance/attitudes and casual type staff/attitudes
Summer time stay. Our room was clean, the excellent bar/lounge tenders were friendly, smiling and great conversation, variety breakfast items that all ranked as delicious, from the hot buffet to cold cereals, fresh fruit and great coffee and juices.
First off great customer service…front desk morning and evening front desk staff is superb as they were very helpful in giving out info as well as being very friendly. We did a nights stay as we went to see Reba. The Paycom center is close as it's about 10mins away so it's not too far for a concert or seeing the thunder. I didn't have the opportunity to work out as there are some good machines in there to get a sweat on, didn't have the opportunity to use the pool, spa, or sauna but they are all close and within range of the rooms. The breakfast was good as it's pretty simple with toast, waffles, yogurt and the buffet of gravy, biscuits, bacon, potatoes, and egg which were quite delish. We didn't try out there restaurant but from what i can smell it was delish but we went to trappers and it just down the street within a min or two. Everything was clean, everything was great, we were quite relaxed, and we had a great nights sleep on a very comfy bed. We will most def be back!!!
I've been staying here since 1986 and it has always been a good place to stay. A good place to eat was next door and now it is closed and that can be an issue if you want to eat out, but the motel is tops as a place to stay.
From check in to check out I had a great experience! The front staff was super quick and friendly. The Restaurant and Lounge was very nice and open. Indoor and outdoor area to enjoy music to eat and have drinks. Bar staff were super friendly and helpful. Pool is located right next to everything. Great atmosphere all the way around! Rooms are beautiful and clean!
Tv wasn't working but they had service there within 10-15 min. They were super friendly and fixed the tv immediately. It's an older hotel but the pool, spa, lounge and restaurant were great food and good service.
Stop in, you'll enjoy every minute. I was met with professionalism and taking care of quickly. Enjoy your eating while there was more like being at home than being in a hotel. They were so kind and friendly to everybody and made me feel right at home. I can't think of anything negative to say about this visit. I have been in many hotels over my lifetime and I enjoy this one immensely. Kudos to the whole gang. Thank you
My one night stay at the Saddleback Inn and Conference Center was delightful. The staff were all welcoming and helpful. The bar & grill has a good selection and the food was high quality. The pool, hot tub, and sauna were a much needed break from my drive and are beautifully maintained.
There were mouse droppings in the bed and the towels had spots of crusty yellow on them. The pool was also green. The front desk did not offer a new room but to only comp us and have us still stay in the same room.
Room was actually okay, it's an older building, but was roomy. A few little chips in the bathtub and such, but good. The coke machine sodas were hot ( and $2 for a canned coke). The laundry room was open and the washing machine worked, but the dryers did not. Which left me with dripping wet laundry and no way to dry it. When inquiring about it, they told me it was "under maintenance" but there was no sign and the laundry room was unlocked with door open. Our air didn't work, so someone came to fix it ( twice actually) and while it helped it was still over 75 in our room. I will say it was super hot that day in OKC. We had to call to get someone to fix our tv. The man who came was very nice. I materials I received upon check in said to ask for a cleaning on 8 am or before the day I wanted it cleaned. I called the night before to request it, but it did not get cleaned. When I called to ask about it- they said they would get right to me. Which they did not do, and later said they only clean every three days. The housekeeping staff did bring me more towels and washcloths. I didn't enjoy my stay, and would not recommend it. I would not stay again.
Nice hotel. It was an older layout, but well done. Rooms were larger than what I am used to and it was comfortable. It reminded me of motels I stayed at when I was younger traveling with my family. I would defiantly stay here again
The staff was courteous, check in and out easy and the AC was very cold. Overall a great experience. The price was awesome. I have no complaints. Would definetly recommend and stay there again. Superb
Though this was an older BW it was in very good condition and had extremely comfortable beds. Breakfast was good. Checkin was easy and fast. Overall this was a very good experience. I would definitely stay here again.
Front Desk was exceptional for customer service. The rooms were clean. Only problem I/we had was parking. A work truck took up four spaces right in front of the rooms. We had a problem unloading our bags.
The place was clean and the staff was amazing, we appreciate the efficiency the staff handled our needs, and they exceeded our expectations. We will look forward to working with this establishment again in the near future.
We were looking for a pool for our children to swim in and the website pictures advertised a nice pool. Yet, the pool was not operable. The bed did sleep well, but the room didn't have a hair dryer which was advertised. And while we did sleep in, we were still there a half hour before the breakfast time was up. All the tables were messy with left over food and plates, there was no milk or bowls, nothing had been replaced.
Traveled for a daughter's softball tournament. The rooms are extremely outdated and blankets and pillows need to be updated with higher quality. Went to Walmart and purchased own. The overall cleanliness of the rooms is way below standards. Many issues with room keys which caused multiple trips to the front desk. The keys would work one time or not at all some groups in our party were locked out of rooms for hours!!! Very sketchy area!!!
Upon arrival I could automatically tell this was a fairly sketchy area and there were several homeless folks in the area as well as other ladies of the night. However non posed a problem for me and I never saw any of them on the actual hotel property. The property is very well lit at night time which offered some peace of mind. The room was nice and clean, and everything worked. I did not have any of the issues outlined in some of the other reviews. Staff was very friendly and seemed to go out of their way to help if needed. Was in town for business and would definitely stay here again. Prices were well worth the value of the room.
The staff was very friendly. The location left a little to be desired there were a lot of homeless people in the immediate area and what appeared to be a prostitute changing clothes in one of the breezeways between rooms.
Rooms not sound proofed, not even a little. Felt like I was sleeping on the side of the highway. Then a guy came out of his room about midnight and very loud and obnoxious. Then came back a couple hours later being loud and obvious. and I could hear his flip flops sloshing on the sidewalk as he paced back and forth. And about 6am, another guy sat outside of his room next door smoking and hacking his brains out. But I was already up at 4:30am cuz the highway kept me awake. The room was clean, and the bed was OK. They are very pet friendly. They have hot breakfast.
After we went to our room from checking in, we unloaded and unpacked, when my daughter went to the restroom and found out the toilet is broken. It does not flush, no water in it. Called the front desk, they would move us. We packed back up. The security guard brought us a new room key, and then went with my daughter to check it out. When they walked in it smelled like someone had just smoked a cigarette in the room. My daughter mentioned it to him, he started to ask if she wanted to stay, then he told her let him go get a different room key for us. Finally, the third room was fine. The toilet did run if you did not jiggle the handle, the tub dripped the entire time. The day after we checked in, when I went to shower the floor towel was wet. I had to go to the front desk for extra towels and I told the lady, and she asked did the tub drip. I told her yes, she said it was from that... I thought the hotel was smoke free. But it was NOT. there were designated smoking spots, plus when you walked out of the room it smelled of smoke and or weed. I was very disappointed in the stay. The people were friendly and nice, but I will not stay here again or recommend.
Very nice hotel, had good breakfast, quiet, staff very friendly and helpful. Only thing that didn't work was the exhaust fan in the bathroom. Rooms were spacious and comfortable. Had separate area with sink and bathroom. Overall we'd stay here again.
Lori @ front desk was warmly welcoming. Room was clean & comfortable w/fridge/micro. Wonderful water pressure. Nice linens. In room Keurig. Love motels like this one, old school, with exterior entrance doors so you can park right in front of your room, making it so much easier to load & unload luggage. I was in town for a funeral & appreciated the kindness shown to me. Experienced internet security issues so unable to access their free wifi but other than that everything was top notch. Certainly an outstanding value & wouldn't hesitate to stay here again.
Tom who worked the front desk at this Best Western is a gem. Very welcoming and accommodating. Rooms are inexpensive and spacious (although furniture is a little dated). Pet friendly- traveled with two dogs under 40 lbs without issue. They even had treats waiting for them upon our arrival. This hotel is huge and room entrances are located outside, which may impact some individuals decision in staying here.
While the hotel was fine, it was not exactly what was expected. We thought the hotel was going to be a lot nicer, but it worked more like a motel. The hot tub and sauna were not operational. We had to walk outside to get to our room.
When we checked in the manager was very nice and attentive. But after that it went downhill quick. When we got to our room the toilets did not work, we had no hot water and the tv did not work for multiple days. It took 2 days for them to fix the toilets and 3 for the tv and the hot water never got fixed. Also they did not come and clean the room but 1 time the entire stay after multiple request to do so.
The room was freezing. Kept thermostat at 74 and still freezing. The beds were very hard and uncomfortable. The restaurant waitress was very nice and and a good worker. Reported problem to front desk about the cold and the hostess just laughed.
Could improve room's cleanliness. 24hr security patrolled the parking lots so that was a major plus. Outdoor heated pool was nice, but sauna and hot tub was closed due to maintenance. Bar and grill a plus too.
For a hotel that freaked out over covid but yet you enjoy placing your coffee pots next to the Toilets in your rooms. There are plenty of places in the rooms other then the bathroom to place the coffee pots.
Older hotel updated and well maintained. Very clean. Comfy bed.Has the onsite restaurant which we appreciated. Food was very tasty and well prepared. Service was attentive. We had the Salisbury steak special and a cheeseburger. The chef kindly gave us chips and queso gratis as we hadn't eaten since breakfast and it was dinner time.
This facility presents itself as an upscale hotel/convention center, with many amenities. That might have been true at one time. The TV in the sitting area of my suite did not work, and the staff were unable to correct the problem. The Spa area was taped off and labeled "under repair". The Bar/Lounge was not open, and no explanation was given. The breakfast was marginal. The staff were friendly, but that did not make up for the other problems. I would recommend staying somewhere else until this facility can address their problems.
I stay at this hotel on a regular basis. There is nothing special about the rooms but they are very clean and comfortable. The main reason I stay here is the staff. I think BW gathered all the extremely polite and helpful people in OKC and got them to work here. Haha. I have never had any issues with anything. I highly recommend this hotel. The only negative is that it's next to interstate which can be noisy but honestly, inside the room, you barely notice.
I came here in January for a training. I stayed for eight nights. The hotel staff was consistently friendly and very responsive. They took care of anything and everything we needed both in the hotel room and the conference room. Our room was immaculate. The beds are on the firmer side and still comfortable. The pool and hot tub were closed for our entire stay. The fitness center is simple with four cardio machine options. The Universal gym station has some issues with a broken or damaged cable. I would stay here again.
While an older hotel, it is very clean and comfortable. The staff was very friendly and helpful on 2 occasions, when we goofed up. Dogs are welcomed with treats in the entrance, a nice touch. Breakfast was very good with some added items not usually found in a standard breakfast. Would definitely stay again.
Excellent value and service and was minutes away from venue we were going to. The staff was very polite and helpful and the hotel and all its area was very clean. It offered a nice restaurant and patio with fire pits.
This is an older hotel, but they have really taken care of it. Everything was very nice. The pool/bar area is great. We were there in the winter, so we couldn't sit outside. We really liked how the hotel is laid out. The western/cowboy theme is very appropriate and welcoming.
Always stay at this hotel when in OKC and has been a good experience until my last two stays, but unless some upgrades are made to the mattresses ,I will have to stay elsewhere. Staff here are excellent.
Such a great place right off the highway. We got 3 rooms all were clean, spacious, fantastic price, breakfast was wonderful. Once we were checked in Nick from the front desk called to make sure everything was fine. Very nice of him.!
Extremely friendly staff! Great breakfast, comfy bed, large room! The only downside was the room could have used better vacuuming, ALL surfaces were very clean. This hotel has a beautiful pool, and a nice bar complete with saddles for a picture opportunity! We enjoyed our stay.
First off, I have stayed at this hotel at least 5 times in the past. While the hotel can't do anything about the crime in the area, please check the crime map of the area before booking. Very bad. Also, if you bring a pet, such as a dog, they will put you in the rear of the complex, right next to I-40. We felt like we were trying to sleep on the shoulder of the freeway. The heat was broken. Room was just so so. We were traveling to AZ from MI, just staying for about 8 hours, so didn't report the broken heating system.
I stayed in the King Suite - huge room with vaulted ceilings. Very comfortable with nice amenities. Had breakfast each day at the hotel which was great and had good variety. Everyone was very friendly and helpful.
Lobby area very nice. Room, however, was very dark and dated. The staff were all very nice & allowed me to have a 2pm check-out since my flight was not until 6pm. They have a free shuttle to the airport which is a nice amenity. I typically don't stay at hotels where the rooms open to the outdoors but a friend already had a reservation here. I understand the "doors" situation is a personal preference. Yes, I would stay here again... if the price was right. Lots of other options in the area.
This is an older hotel, but well kept up. We were given an upgrade at check in, which was very nice. Had a 3rd floor suite. Very clean and quiet. Had a little traffic noise occasionally. There is a bar/restaurant on the premises. The food was good and the breakfast was also good in the morning. The staff was pleasant and helpful. We would stay here again.
From check in, to check out. Under impressed. I generally love my stays at BW properties, but this one is dated, as in very. The rooms reek of cigarette smoke (had to change my room), express check in was done on my laptop 2 days prior. Got there and had to go through the entire check in process (unlike Amarillo where I walked in, got my key and went to my room). They said they had no record for express check-in. A couple of the lights didn't work, the AC worked but was freezing cold, no matter what the setting. My room was across from an industrial park where there was a car audio shop. Whenever they 'tested' the thunderous volume and low frequency bass shook the entire side of the hotel similar to mating a freight train with an earthquake. The restaurant was another experience. I called them twice on separate nights, to leave a message so they could call back, I could order then pick up the food. Both times, no one ever called back. To be fair, the bartender/waitress/server was the only one working when I went in to the actual restaurant, so she had her hands full. But, was rude and dismissive when speaking with me and I had to wait for quite awhile for all the bar patrons to go first. not unusual, but when your waving and making eye contact and they just blow you off? Not cool. The breakfast was watery eggs, undercooked sausage/bacon, about zero healthy options, etc. I really do like BW properties and have stayed at numerous different locations over the years, but I can safely say I will not be staying here again, nor would I recommend it to anyone else either.
I have stayed here in the past and knew it to be an excellent place to stay but I was in class for the USPS and the training was less than a mile from the hotel. I had forgot how many places are available for dining in the area and a wide range of price ranges in the eating places.
Amazing Hotel and resort/conference center, the rooms are absolutely gorgeous and the pool was SPOTLESS and beautiful, The spa was a little cool for my liking but nothing to complain about, the staff was all very friendly, especially the bartender! very genuine and friendly guy!!!! Will certainly stay again and DEF recommend staying here again!!!
We stay in Best western Squidco Fishing, and this one was one of the best, particularly since there was a restaurant and bar on site. The staff were very helpful and friendly and the room was extremely clean and comfortable. I would definitely recommend it as a good easy stop along I 40.
From the get-go they lied to me about stuff. I use pre check in which according to the email would save me time when checking in at the hotel, yet I still spent forever trying to check in at the front desk.
This property offers free shuttle, which doesn't include Bricktown, so after management approval, we paid for a trip to Bricktown. When we called for the shuttle to pick us up from Bricktown, the woman who answered at the hotel was very rude! She said "we aren't supposed to go to Bricktown." When i told her we got management approval and paid, she still insisted this was not supposed to happen. I'm sure that's something to take up with the manager and not say to the customer!
We visit the water park in ok city as our family end of summer trip. We stay at this best western . The beds were comfortable. Breakfast is included, usually they change up the breakfast. It was hot food not bag breakfast. Pool was clean and they had pool towels. We used shuttle to the water park. It saved time and money. They also offered the shuttle to the outlet mall, but we drove ourselves. It was quiet even though our room was at the back by interstate 40. It was clean and we had plenty of towels.
Stayed with over 100 Shriners for annual convention. The staff was so nice. Anything we requested was given. Having doubled our space needed for hospitality room to extra seating around the pool. An older hotel in the midst of renovations, it was very clean. Would definitely recommend for large groups. The bar and grill had the best bartender and staff. The food was huge portions and delicious. I rate it 5 out if 5 Stars!
Clean room, good location, breakfast was great! AC didn't work but was swapped out after a few hours. Traveling cross country and this is one of if not the best ones we stayed in (9 nights in best westerns in a row total)
One of the worst run places.... no manager came to talk to us after being sent to dirty room with food still in refrigerator. Then moved to noisy room outside pool. No one was in control. People smoking cigarettes and pot right at the pool. Glass beer bottles kids running around no control at all. There also is no quiet hour at this place. Then power went out 1 of the days for like 8 hours and no one even apologized or came around to check on things....no light had to use phone light until battery died....there was tons more but not enough space to right
After a long day of car travel, our arrival here was greatly anticipated. It was nice we could park immediately in front of our room so we did not have a distance to haul our luggage. Our room was very comfortable and clean. Good mattress! An extra bonus was the restaurant was open and we did not have to get back into the car to find a spot for dinner. We were greeted by Jim Buck, the bar manager, and he made sure we were seated, served our beverages, and set up for a good meal.
Our family stayed here and enjoyed top-notch customer service. Everything was nicely maintained, clean, and comfortable. The breakfast was very good and the young lady serving was efficient, pleasant, and able to move a large number of people through quickly. Very good experience!
The rooms are large, the Tv is decent size, and the beds are comfortable. The grounds are clean, and the pool, spa, and sauna area is awesome. My only complaint is for a hotel this size they should have another ice machine.
The room was very clean. The desk staff were very friendly and check in was easy. The bartender was very good. This is the most friendly place I have ever stayed, everyone from the front desk, the lady who ran the breakfast, the bartender and other employees were extremely friendly and polite.
Have never been disappointed when staying at a Best Western Plus. The Oklahoma City Best Western was very clean, great food, and easy to get on and off the interstate. Have always been treated very professionally and friendly.
We LOVE the Best Western Saddleback! Clean rooms, super friendly and helpful staff. Easy check in and delicious free breakfast. Pool and lounge are are well kept and provide a place to relax and visit with family/friends!
I like their breakfast. This past time, I stayed there 9 days and they never serviced my room. The tv remotes never seem to work. The hot water went out, apparently in the whole building, and I had to move myself from one side of the property to a building on the other side of the property and they gave me a $5 coupon for the inconvenience.
We always stay here for family get away. The pool, hot tub and sauna are great. Pet friendly with mutt mitts provided around the property. Suites are perfect for a family of five with plenty of room to spread out, 2 queen beds plus sofa bed for sleeping and 2 tv's keep everyone entertained. Quick drive to many dining and shopping areas.
We arrived supposedly to early to check in so we leave and come back at 3, then they could not check us in because they had no power, didn't get to sign in until 9:30 but no room keys, then they booked me a one bed instead of a suite for a family of 5, then seemed bothered every time we needed the door unlocked because there door keys were not working, through the stay the damn door keys would deactivate causing us to go each time back to front desk. Could not watch TV because of no channels available. Breakfast only had one staff member serving, causing few breakfast items on the lines.
There were cobwebs in every corner of my room. The mattress was the most uncomfortable mattress I have ever slept on. The person at the front desk was extremely rude and the check in process was slow. The only positive was the breakfast which was subpar at best, but with Covid was a worthy surprise.
We have been coming to Oklahoma for the last fifteen years. We always stay at Best Western Saddle Brook Inn. The Staff consistently exceeds our expectations. Always professional and friendly. We will be back in six months.
Great staff and comfortable room. Front desk person offered to drive us to the airport outside of normal van service hours. Van driver who picked us up at rental center was extremely friendly and nice. He also drove us and picked us up from a local brewery. Couldn't have been a better location for our meeting and proximity to the airport. Room layout plus fridge and microwave in room were great! Good breakfast selection with great coffee.
Clean hotel at a good price. Minutes from area attractions. Breakfast was hearty and portions ample. Employees very polite and friendly. Pool was clean. Only downside-in an older part of town-industrial area.
very friendly staff.rooms are very clean and smell nice plenty of lighting like the bar and grill and the fire pits clean pool and spa overall it was a better experience than the high end hotels in Monterey california.
Got to the room and the air conditioner wasn't working. Maintence came immediately and fixed the problem. As it was gettig dark out side, we notice the door jam was out the wall. I turned off the light and the light from outside came thru the crack and could see the red car sitting outside our room. I didn't not feel safe, even the maintence guy was surprised and said it looked like someone tried to break in at one time Talkedto the desk and they asked what I was expecting them to do, all the room were booked. I asked for free nights or something, i got $50 off the room. We couldn't go anywhere else at the time as there was a cattle, goat and sheep show going on... they were not very friendly about any of this. I sent an email and pictures to Best Western and have heard nothing. I would put them on here but they are on my phone. I will never stay at a Best Western again.... some of the staff were very friendly but the front desk were not friendly at all.....
I used to stay here pretty regularly but everything about this hotel has gone downhill. Front desk is not friendly, shower full of hair , beds are worn and uncomfortable, the street noise was ridiculous even though I was facing a side street, internet was slow. Definitely needs better cleaning. Time to find a better stop in this area.
Easy Check in/out. Very friendly staff. Clean room, clean bathroom, nice large flat screen TV, On site self serve laundry very helpful. In house restaurant and lounge a plus. I will be staying at this place again.
We have been staying here for years. The hotel was beginning to show its age. We hadn't been there for about 6 months. Wow were we surprised. They have made major improvement and upgrades. Great job for staying up to date!
Just a quick getaway for us. If you like western decor you'll enjoy some of the photos and decor. Rooms are pretty good. Just a pretty clean place. People were friendly. Breakfast was great. Has a bar and grill on site as well.
All of the hotel staff I encountered seemed to be genuinely interested in helping. The interior is outdated, but it is very well maintained and clean. I would recommend this hotel to anyone in the area. It's great for family or business.
The staff here was simply fantastic. The front desk had some of the friendliest staff ever. The young lady that serves the breakfast on Thursday morning was really friendly and helpful. Valentina, the housekeeper was really nice and did a super job. Anne, the waitress in the Saddle Up Bar & Grill was awesome!
The room was nice clean and easily accessible. Our rooms water heater didn't work. They quickly moved us to a new room. (They said it wasn't working yesterday and thought they had remedied the problem. No worries. Did I mention a real breakfast. I travel for my company and these grab and go bags are a joke! They actually had biscuits and gravy, eggs, sausage, bacon, pancakes and more!
Nasty room, moldy curtains, noisy outside, shower faucet needed repaired do to water coming out of shower head and faucet at the same time. Truck got hit sitting in the parking lot by one of the construction workers staying there ( basically living there while working)
Rooms were comfortable, clean, large. Breakfast was a full breakfast full of quality food, many options. Staff was amazing, felt like home. Check in was very fast and check out took all of 5 minute, from the time I said hi to thank you.
The staff was great, breakfast was awesome, and price for hotel was very affordable! Would definitely stay again and would recommend it. Within miles of everything. Nice and clean rooms. Good parking.
I have stayed at this hotel off and on for years.... I have seen it go through several renovations and it always comes back better. I think it's time for another renovation. The room I had, an old toliet that ran constantly after flushing... the hot water was at least a 5 minute wait and I ended up without hot in the middle of one shower.... the room was big and clean, as always. They have added newer and larger TV's! A plus and very nice, except when your neighbors decided to turn it on loud and leave it on all night. Calling to the desk did not take care of it, but, I give to the friendly and very nice workers. Sometimes people in their rooms don't care... the Covid breakfast was actually hot, with a hotel worker serving and places to sit and eat.... all with masks and all of us 6 feet or more apart. Gotta love a hotel who really tries for it's guests like that! Yes, I will continue to stay here, but, I hope they will think of another update to continue to keep this a great place to stay!!
Front desk staff needs a lot of training. Breakfast was the same everyday. Bar was under construction when we were there. Informed them that the room phone didn't work- no change throughout the stay. No hot water the first day. 2nd day, no water for a while. They say it's a smoke free hotel, but we were on the 3rd floor and people sit in the corner near the elevator and smoke in that area.
Not located in the best part of the city. Very noisy and stains on ceiling in room. It is pet friendly which was a big plus. The staff was great and the breakfast good considering the COVID crisis. Rates a little high for what it is.
The room was not very clean. The floors had not been swept/mopped. The sofa had all kinds of dust/debris on it, tables not dusted, etc. The bathroom and the beds appeared to be clean. It definitely made me wonder if the room had been sanitized...
The looks upon arrival was okay, the lounge area and bar and grill is nice. The rooms didn't look bad but i wouldn't say here if you wanted rest! You can hear everything outside and the rooms next to you.
The greatest place to stay, ALWAYS!!! From the staff and Mr. Don the supervisor to the comfortable rooms and the cleaning people, it is always superb. And don't forget the great breakfast experience. ALWAYS!!!
We stayed here one night after checking ratings. We found it to be rather outdated. It is a huge place and we travel with a pet so we got an inconvenient room. That part has not been updated. The walkways are dirty cement with cracks and holes. The room was fine but the closet door is really in the way and the toilet ran most of the time. It had a microwave and a fridge that was good. The grounds in the back are not cared for. They look better around the front although boards on the overhang coming in are starting to come apart. The receptionist gave us keys that didn't work and could have cared less. She forgot(?) to give us breakfast passes. He dining room was sparse and had a very limited menu. There were very few people staying there. Plenty of parking all around...just sort of grungy all around.
We stayed overnight here on the last night of our week long road trip. Very nice and friendly hotel. The lobby is beautifully decorated! We are from the Northeast and we loved the Cowboy theme. We had an issue with the tv and called for maintenance. They came within five minutes and resolved the problem without making us feel like idiots (it was unplugged). What a great treat it was to sit and have breakfast instead of the "bag and go" breakfast we got accustomed to during the COVID restrictions. Seems like such a simple thing but it was so much appreciated to have this normal actvity.
Very nice hotel, clean room and very comfortable. The hidden gem is the restaurant. Excellent food. great taste and huge portions. My wife and i loved it! Can't wait to go back. It's the best food we have had since the lock down. My wife side dish of the homemade beans was great and would have served 5 people compared to the side dish you would get at Cracker B.
I can't believe the quality of this amazing hotel! Our room was right next to pool. They have done so well with the upgrades to this facility! The bar has windows that open to the outside area by the pool. They installed new gas fire pits that go so well at night with the lighted pool. The ambiance pairs really well with incredible staff and stay here at the hotel. Seriously can not wait to stay here when we're travel to OKC.
The night we stayed here there were a lot of construction workers that were smoking right outside of their rooms. The man next to us was even smoking while sitting on top of a bucket of Mineral Spirits. Can we say Flammable? The smoke infiltrated our room and I had to request a new room. My family and I were placed in a new room at the back side of the property right next to the interstate. It was very noisy and the tub drain was clogged. I felt as if my family and I were punished for complaining about the smoke as there were plenty of rooms available that were not this close to the interstate. I asked the woman at the front desk why people are allowed to smoke outside of their rooms and it isn't enforced when it clearly states that smoking is only allowed in designated smoking areas. She didn't even know the rules of her own hotel that she works at and told me that it was Oklahoma and it was allowed. Well, after our conversation she checked the hotel rules and apologized by offering us a suite - 30 minutes after we had settled into the new room. This certainly wasn't the worst motel stay during my trip. However, I expect more for a Best Western Plus. This motel really needs to space out their guests due to COVID-19. They just piled all of the guests into one section of the hotel. The positive of the stay was the nice breakfast available for pickup. They also allowed our cats to stay here. After speaking with manager, she seemed like she genuinely cared about the hotel. For this reason, I am giving this hotel 3 stars.
We were pleased with the hotel. We stayed in a suite and there was plenty of room for the three of us and a dog. The hotel grounds were clean, the pool area was clean and the room was clean. All staff were wearing masks. Staff were helpful and courteous. The hotel is close to other hotels and restaurants (within 1/2 mile). We felt safe and had no issues.
Very friendly staff, clean room and fun pool area. The restaurant bar, with its outdoor seating, craft cocktails, and creative tasty menu were a very pleasant surprise. It is a level of restaurant I would not expect at a property like this. It really enhanced our stay, especially during the pandemic and allowing us to not have a need to leave the property on our overnight stay.
First time at this property, was a little bit confusing finding the actual entrance to the Hotel but once inside I found a clean area and a welcoming staff. All of the staff were wearing masks with posted signs and hand sanitizer in and around the lobby. For the most part this appears to be an old style all doors are outside on a walkway type of hotel. We found our king suite to be more than adequate; it was spacious, clean & comfortable and with a AC unit that kept the heat out. There is a mini fridge (no freezer) and a microwave, with plenty of desk space and a separate sitting area. We found the bed to be comfortable with many pillows which was greatly appreciated after a long drive. We ate in the bar/restaurant for dinner ordered off a set menu, the food was good, fairly priced and enjoyable. The breakfast is boxed in to go containers, but was adequate to get us off to a good start. If you are traveling through the area this is a good overnight option, and they have a pool for the hot summer days. If traveling through the area again based on this stay I would stay here again in the future.
Stayed here in 2028 and room was adequate and ambiance quite pleasant. So had few qualms about another stay. Reserved room earlier on day of arrival and deposit for $102.70 placed on my credit card. Upon dinner time check in on June 2, 2020 we were shocked! Hotel grounds were overgrown with grass and weeds and few cars indicating very minimal occupancy. We were directed to second floor room in building with no other tourist cars in area. In the midst of a pandemic we feared for our health in an obviously little used building. Scary! We said location was unacceptable for disabled adult and the other senior citizen. . We then were directed to another room on the outer side of the hotel. Several construction trucks and us. No tourists! More scary in remote location. Said we would not be staying at this hotel based on concerns for our health, safety and well being during the pandemic. Asked for refund. Desk clerk said she had to ask manager who was not available on site or by phone. We left and got a wonderful room at Holiday Inn Express. Nice room and other tourists staying there. We felt safe in a well maintained environment. Saddleback Inn never reimbursed our deposit of almost $103. Manager never available to take calls. Didn't work on 4th of July weekend! Clearly poorly managed and it shows. Loyal employees but no management support. Sadly Best Western has no control over hotels in their organization. Decision was manager's. Frankly if in Oklahoma City and you can't find any other place to stay but the Saddleback Inn, save your money and find a park bench. No more Best Western hotels for us. Clearly this one was far from the best. Disappointing.
We got in super late but still had an easy check in. Got to our room and everything was decent. A little dated but overall clean. Bed was comfy and had some space to move around. My only complaint was the guy at the front desk told us check out was at noon. He was very sure of this so when the cleaning crew came to our door at 11 and we weren't ready to leave, I felt terrible making them have to come back later and super rushed to get out. So make sure even if someone says noon, make sure you know it's 11.
We were here for OYE, only 1 night this time, but have stayed a week in the past. Stay here whenever we are in the city, great place always clean and comfortable. Breakfast place and menu had changed, smaller room, not as much selection, but was very good.
I have been on the road for 15 days so far and mostly things are great. I was very disappointed when I purchased a room through hotel tonight & this hotel's staff made a point of not giving us a less expensive, available room (she said the hotel was 25% booked) because we booked through a third party. My business partner and I had to share a king bed. I asked repeatedly to speak to the manager on duty. She refused because "she knew what he was going to say". The desk clerk would not call him at 950 pm. She then threatened to refuse us service AND "let us try to get our money back!". Completely unnecessary.
This is my go to place in OKC. Everytime I have visited the Saddleback Inn my room was spotless. They are big and yet comfy with all the amenities you need (microwave, coffee pot, fridge, ceiling fan). The property has a pool, hot tub and dry heat sauna along with a bar and restaurant. I didn't try the pool while we were snowed in but the sauna and hot tub were nice. Breakfast is fantastic! The full bar has a good selection of local craft beer and I can't wait to see what the newly remodled bar will look like. Every member of the staff was very courteous and professional. This hotel is conviently located and has free parking. It has exactly what I am looking for in a hotel experience.
Room as clean and quiet, price for a suite was better than most single rooms, breakfast was good. Easy access to most anything, in an industrial area so quieter than most areas, would stay here again without hesitation.
This is a very nice hotel. The rooms were clean and quite. This is a hotel that you park in front of your room that I like because I'm a smoker and I can step outside and smoke (No Smoking in the room) This hotel has a restaurant and the food is excellent. The breakfast starts at 6:00 and the breakfast is excellent several items to choose from the best breakfast by far.
Spacious, clean room. Nice decor. Excellent breakfast with scrambled eggs, sausage, bacon, French toast, hash browns, fruit. Pretty grounds with nice outdoor pool area. Lots of restaurants not far from hotel. Shopping areas near.
I have had the pleasure of staying here from time to time over the years.stayed there once a week for the last 6 weeks or so.they always treat me very well.the front desk clerks are very courteous, friendly and professional.Melissa at the bar goes out of her way to make everyone feel welcome.seems she does the job of several people. i also like the being able to have my truck close at hand.
The hotel is good but not great. It can get a bit noise at times with other people staying there being a little to loud. The staff seems nice but can get distracted by talking to each other to much while being checked in. Rooms are good and clean. Like that they have a microwave in there and don't have to leave my room to heat food up. Never used restaurant but heard its good from other co workers. They also have a small bar place that I never used. Over all I recommended.
First criteria is always, Is it clean & quiet. YES! The breakfast is delicious--and I'm not a breakfast fan. Also, if you're coming in later, their restaurant is open til 10pm so you don't have to go find food. We received a suite for the same price as the room. it is spacious. The decor may be a little dated for some, but the price for clean, quiet, spacious & a full breakfast is a deal. Stay there while you can. When they update it, you may not be able to afford it. :) . Really nice place.
12/31/2019 - 1/2/2020 When I made the reservation I specifically asked for a quiet tucked away room for my wife and I's anniversary. The clerk that checked me in saw the request, after I called attention to it. He deliberately changed our room to another location. I thought he was changing us to a “quiet” room. Our room ended up being right next to the machines for the hot tub that ran until 11pm every night. This location has always had the best breakfast, not any more. The pancakes and biscuits were rock hard, the bacon is paper thin and the gravy is tasteless. I didn't even try the eggs, they looked nasty. This hotels breakfast is now like every other hotels tasteless breakfast. At 9:45am, I guess it's time to get up! The cleaning crew were pushing their carts down the sidewalk for several hours past our room, over and over. Every time their wheels hit a crack in the walkway the carts would make loud horrible sounds. There was no way to sleep once that started. Unless the old breakfast food is brought back, which I doubt happens, and quiet rubber wheels replace the loud hard plastic wheels on the cleaning carts, so that I can sleep late if I want, there will not be another visit from me or my family. Goodbye Best Western
So I want to start with the customer service. Ms Kathy who helped us had the best service I've had in a long time. First we've been traveling from Anchorage Alaska. From the the phone call and arriving at the hotel she had the best attitude and personality. We arrived late in the evening and she had me laughing. I didn't even have to wait as soon as I entered the lobby, she knew who I was and had everything ready. This is a pet friendly hotel. The room she put us in was clean and best of all NO pet odor at all. From past experience at other pet friendly hotels that's where they failed in that area. But here not at all. The breakfast buffet was just as good as the service that I had received. The food was good and not to mention they didn't use plastic utensils and paper plates. There were two ladies there cleaning up as soon as people stepped away from their tables. I wished we had stayed longer then a night, but the time we were there was the best experience. Other Best Western need to take note on how they do things. Lead by example. Great job Saddleback!!!!
the front lobby looked very inviting, clean and cozy. They gentleman that checked me in was pleasant. I gave him my information and with all my discounts he quoted me $61. I was delighted. I asked about the breakfast and he gave me the times, and a ticket I will be needing in order to eat at the buffet in the morning. He gave me the key cards and told me where my room would be. I collected my key cards and went out the same way I came in. Was very pleased with the room it was very clean and comfortable. In the morning I left my keys in the room and left. I consider that my checkout. Later that evening I realized I had not received a receipt,I checked my back account and seen I was charged $85 for the room. Was disappointed at the least. I was lied to ☹
The heat and TV didnt work in my room they never fixed either of them even after I reported them as not working. They also only had decaf coffe for the coffee maker when I asked if I could get some regular I was told they were switching over to a new type of coffe maker I had the old style and decaf was all they had. This place has seen better days I will not stay there again.
Great price, great food, it does need a little updating but the lodge like atmosphere is a nice little touch. Makes it feel like it's not just another hotel. Rooms are setup like a motel so your entrances are on the outside.
This is a very well maintained older motel. The main downside is the outside access rooms in in-climate weather. The breakfast and the staff are very friendly and helpful. Very accessible from I-40., and easy to locate. Overall a decent stay.
This hotel is located on the edge of an industrial Estate but you get what you pay for in this world and this hotel is exactly that. If you don't pay top money don't expect the hotel to be The Ritz! If you stay here you will have no problems and the rooms are large and clean.
This hotel is like an old friend. I have stayed here many many times over the years. They have updated and changed over the years, but it's always there and it always offers the best breakfast. Their staff is good, the rooms are clean and usually quiet. I will continue to try and stay here, although sometimes their rates can be beat by others....
this hotel was wonderful, and the staff treated me like I was the only guest, will return, always enjoy Best Western but this on was over the top. Breakfast was delish and hot with many choices, Pool area very clean although too cool to use it. Very close to many places to dine and the hotel shuttle will take you there and pick you up as well as take you down town or anywhere you need. Shuttle also picked me up at the airport with very little wait and was a very pleasant ride. Drivers very knowledgeable of area and point out things of interest.
Best place to stay! Bar scene is fun and great for the adults! Food is yummy. Only down fall was got tub was not working on this visit! Close to strip mall and several other eating establishment, as well as the airport
I had a small group stay here in October 2019. Although it should be listed as a “motel” because the doors open to the outside. Most of my group were around the pool. The breakfast was fantastic. The rooms have a “Country decor“.
I can't remember how many times we have traveled with 1 or 2 large dogs, and the accommodations are so nice. Each ground level room in the pet area has its own little front lawn. We chose to stay in a pet friendly suite on the second floor this time...very little difference in price.
The walls were paper thin. At night one neighbor had his TV on all night and the other neighbor snored so loud it sounded like he was in my room. Laid in bed with pillows over my head. In the morning could not change the temperature on the thermostat. Tried to take a shower but the lift on the tub, which diverts water to the shower head, was stuck and the spout was loose and coming out from the wall. I also did not feel safe there. Little sleep that night. Breakfast was goo though.
Recently spent three nights in Oklahoma City on a group tour. We stayed at this property, but had a dreadful experience at check in. Our rooms were not all ready, even although we did not check in until after 6pm! The reason given was that they like to keep groups together. As we were already running late, our driver was given a room in a different part of the hotel from the "group" We were sent off to find our rooms which were to be all together. Our rooms were a good distance along several corridors from reception, and the breakfast room & bar - which was not ideal as our group were all sniors and some had walking difficulties. We spent a LONG time looking for the rooms and mine was NOT with the rest of the group after all! This led me (the group loeader) not having time to shower, before leaving for our dinner reservation. Not a great start! On the plus side, the hotel is ok and is well situated for our needs, Rooms are clean and tidy and breakfast is very good. Nice bar and pool at the property too. As a nice email apology came from the sales manager, we will give the hotel another chance and be returning in May with another group, and we have been promised rooms together by the pool next time...I will keep you posted.
The room was large and had amenities however the toilet would run almost everytime it was flushed. We did not report this until when we checked out. Our neighbors knocked on our door at 1:30 AM as they had the wrong room They talked and laughed loudly for a half hour before they finally were quiet. We did not report this until we checked out.
I have stayed here multiple times over the last two years. I can't say enough good things about this hotel. It is extremely clean,maintained very well and wonderfully landscaped. It's a great place to relax and unwind. I've eaten both in the restaurant and the lounge and the food is very good. The breakfast buffet is outstanding! Melissa in the lounge is an excellent server who is friendly and accommodating. She instinctively knows what hospitality is and is always welcoming and warm. On the subject of hospitality I have one concern. I believe hospitality cannot be taught or learned. You either have it or you don't. Front desk positions can make or break an overnight stay. There is a gentleman at the front desk named William. If I based my overall opinion on him, he'd make me regret coming here. He acts as if he's doing you a favor by serving you. He's not friendly, doesn't smile, is curt and would be better suited in a position where he doesn't greet the public. His current position is obviously not a good fit for him. Likewise, none of this makes him a bad person either. His skills are better suited elsewhere.
This place is a great motel for the money. Would definitely recommend to anyone looking for a 5 star motel at a great price. Staff is great as well as the restaurant and lounge. Clean roo.s comfortable beds. No complaints at all
The wife and I were returning to New Mexico after a trip to Arkansas from a trip to my parents 50th wedding anniversary. We decided to stop over for a night due to rapidly deteriorating weather. I booked online at this hotel since I had encountered a less than satisfactory experience at a competitors chain hotel earlier in the trip. Check-in was a breeze, room was clean and breakfast was not to bad at all. Hotel is definitely a bit dated in the layout but is definitely a place I would stay again. Great price as well
The photos of this hotel online make the lobby look much bigger than it is; overall the conference center aspect is not huge, and the restaurant and bar, at least at present, are cramped. There is a lot of renovation going on which will probably change this, but right now the bar is a makeshift setup in a banquet room with little seating. The pool is very nice with a pleasant walkway connecting one set of rooms, the pool and hot tub, and the lobby/restaurant. Rooms are comfortable and complete with the 'standard' items for this type of hotel, lamps with plugs for electronics, small fridge, coffee setup, some workspace. Breakfast included hot food and the attention ot collecting 'tickets' for breakfasts that came with the room was not 100%. Be sure to give your ticket to the staff since apparently they get paid based on the number of breakfasts served!! If you want ot avoid the freeway traffic, you can actually get all the way downtown on Reno. Note that the pool is closed on MOnday morning for cleaning. Otherwise it's a great pool (although outdoors, so probably seasonal).
big clean rooms - great beds - outstanding breakfast buffet with lots of choices - staff was wonderful and friendly - just stayed on trip from houston to kansas city but would definately will stay here again when i'm in oklahoma
Beautiful facility, kind staff, lovely room. Great value for the price. Breakfast buffet was exceptional for hotel free breakfast. We will return for a weekend getaway. Even though close to the interstate, it is very quiet.
If you like southwestern rustic living, this is the place for you. Clean rooms. Friendly staff. Not my choice of place to stay but stayed with group from high school. Teens love the pool & hot tub. Great breakfast every morning. Minutes from the convention center and downtown.
My wife and I stayed at the BW in order to be very close to the airport for an early morning departure. The front desk staff was super friendly, our room was quiet and the hotel is very convenient to the airport. I would recommend if you need to be near the airport.
We arrivede around 7 pm. Friendly reception staff, and we got our room. Clean and neat. We had spend the day in the car, and chose just to eat at the grill on the hotel. And that was a disaster. We felt like the staff just wanted to close down before closing time, and the bill came before we asked for it. I got a steak, and it was killed a second time doing preperation. One of my kids godt som mexican food, that tasted of nothing and the bread was crips at the edges and soft in the center. I guess. A microwave. We left the table half finished.
I have stayed here 4 times in the last few years and I have been very satisfied each time. We go to the fair each year and it's very convenient. Quick service, very nice people, very clean rooms. I will be back.
The staff at this facility were very nice. The place was going through some major refurbishing work while I was there, but, the changes that I could see were awesome. The room was very large, and clean. The breakfast had a lot of choices, and was very good.
The guest rooms, free breakfast, pool area, and location of accommodations were excellent for the price! The facility includes conference spaces so it's large, but the service is not lost due to the size.
We stayed here whilst travelling along Route 66 so it was only somewhere for us to sleep but we decided to have a few drinks in the bar before bed and the barmaid on duty (Blonde hair) was so lovely and helpful. Our room was around the back, it was very clean and comfortable and we would stay here again if we're ever in Oklahoma City again. Breakfast was also included in our room rate and given the price of our room, there was plenty to choose from here to. Overall we've had a great stay, thank you.
I exterior of the hotel was simply amazing, the breakfast was bland and my card wouldn't work the entire time. Overall it was a great stay, close to the event I needed to attend. when I arrived, the gentleman made me feel very welcomed.
They have cleanest rooms, their breakfast cant be beat and their staff is wonderful. Easy to find and easy on and off the interstate. I cant say enough about the Saddle back Inn Holiday in Oklahoma City.
Stayed here on a 16 day road trip and it was one of the best we stayed in! Bed was very comfortable, room was super clean, and breakfast was VERY good for a hotel! My only complaint was that our room was right across from a room with ice and snacks. The bright light from it shined in thru the window all night and people going in and out was a bit noisy....but after we finally fell asleep it didn't bother us anymore. One other thing that was totally our fault, but disappointed us in Best Western a bit, was my husband went in to check us in and forgot to give them our BW Reward number. When I realized it wasn't in our account, I called BW Customer Support and the very nice rep called the hotel and tried to get it applied to our account...but because the room was in my husband's name and not mine (BW reward under my name) ... we couldn't get credit for it. BUT would still highly recommend this hotel as it was a very nice place to stay.
Stayed for 4 nights, must say I was quite impressed. Don't let the negative reviews fool you! Buffet breakfast is good, as is the Arizona Grill located in the facility. The grounds are immaculately kept, the staff (from front desk to maintenance,) we're all super friendly. Pool is clean, and kids can play with floats & pool toys in the pool. Nice size as well, with multiple patio areas for relaxing, eating or enjoying a cocktail. You can find the manager Don on premises ALL the time, he doesn't hide in the office. He even helps out with the breakfast service if needed!
I've stayed at this location 6 nights in the last 4 months. I love how clean the rooms are and they are large. The room is quiet and the air conditioner runs all night and you don't wake up hot in the middle of the night like many hotels do now. I've had the breakfast most of these visits and have been pleased with the variety of food available. The pool looks beautiful but I've not used it. We will definitely be back.
This was a very nice hotel for the price. The rooms were nice and very clean. It has a very nice pool that we enjoyed using morning and night. The breakfast was very good with a good selection of things to choose from.
Urine in the toilet, greasy handprints on the headboard, cricket in the AC unit upon check in. I was not allowed to bring complimentary breakfast back to the room, when we asked for fresh bedding they just brought it and didnt offer to change the bed When we finally got a new room the neighbors were so loud and there were more cleanliness issues like a dead roach on the take out menu.
My husband and I have stayed here on a few occasions. Anytime we are going to be in the Oklahoma City area, we hope / try to stay at this location. Unfortunately, we don't always get too. They have the best breakfast in town! Most hotels give you mediocre food, but not Best Western Saddleback Inn! The property is a little confusing to get too, but it is worth the effort. The beds are comfortable. The rooms are clean. The hot tub is soothing. They have a steam room, although I have never used it. It's still a nice amenity to have available. The swimming pool is a good size with wide open space and chairs around it. There was plenty of parking near my room. The water pressure, in the shower, was good. I can't wait to visit there again!
Great bargain for a nice hotel. Didn't use all of the amenities but good to have them if I had time. Room was clean and staff were very friendly. Would definitely recommend. Hotel food was not great but breakfast was very good with lots of options.
Elizabeth at the guest counter was very helpful the room was very clean even behind night stands an tv the breakfast bar was awesome I stayed 11 day an it was very enjoyable.the pool area was clean an very well maintained I would recommend others to stay there
We stayed one night in OKC at Best Western. The staff were friendly and the room was clean and well decorated. The bed was a little more firm than I like but other than that it was great. The hot breakfast was the best part!
It is a good value compared to others in the area. We always travel with our dog and the pet rooms are both reasonably priced and clean. The breakfast is good. One time I wrote on a customer satisfaction survey the breakfast bar didn't have enough fresh fruit. The next time we were there it was fully stocked with a good selection of fresh fruit. They listened and that is rare in this day and age. I formerly stayed in El Reno for our stop overs. They increased their prices significantly over the years and the quality of the breakfast declined. We made a suggestion and were basically told, sorry, it is what it is. We then switched to Saddleback. I recently stayed at another Best Western in OKC to just try out a seemingly less expensive option. The higher pet fees actually made it more expensive than Saddleback and they were truly revealed until check in. I also see the same employees at Saddleback year after year. That tells me they pay them decent and treat them well. That matters to me. This is one of the best value oriented hotels we have stayed in.
My room was not clean. Dried urine on the toilet seat when I arrived. Door frame and light switch were dirty. Some type of crusty thing on my top sheet and dried bug or leaf looking things under my sheets. So disappointing!
This is the 2nd time we have stayed here . We are Diamond Elite members with BW Rewards. The first time we came was in July for 4 nights for a truck show. We got there at almost 5:30 and they didn't have a room ready even tho I had called the week before and day before to let them know we would arrive approx 5 , we had business dinner reservations at 6 at Toby Keith's and needed to clean up from sitting up at Truck Show all day! And I also told them since we were Diamond Elite members would like to be upgraded to a king Suite. The lady was rude and told me that they didn't automatically upgrade even for Diamond Elite members. That there weren't any king Suites avail. I got on BW's website and showed her where I could book one right then . They called several housekeeping ppl on the radios , NOne of the rooms were ready, finally a man got involved I believe his name was James or Jason. He immediately found us a Kind Suite and we finally got in our room & has to rush to reservation. ~ Tuesday Aug 6, I had called to let them know we would be checking in about 2 (which is their check in time) we arrived about 2:30 they said they didn't have a clean room , it would be an hour to hour and a half!! I was furious! Then I asked about the upgrade to the King Suite and again the girl refused said they were booked! Again I pulled it up on my phone where right then I could have rented one and she literally ignored me. We signed the piece of paper , went and pulled in the lot next to them ( because we had a flatbed trailer we were making deliveries on) to wait the hr or whatever. I called best western customer service and told them the situation. They apologized an opened a case file. They said they didn't know why they wouldn't upgrade us and why a room wasn't ready ! There are other BW”s in OKC I called the newest nicest one and they had no problem getting us in and honoring out Diamond Elite membership and upgrading us. An hr and 10 minutes later I went back into hotel , lady acted like she had never seen me before, asked if I was there to check in.. I told her I had been there an hour and a half ago and they had no clean rooms. I asked her then to just refund our cc and we would change hotels . She said she couldn't. I found out that was a lie, she just wouldn't.. she again started calling housekeeping and asking if rooms are clean. They kept telling her no. That it would be another hour or so. Then she finally asked about another room and they said it was clean. She looked straight at me and said this room is near the pool and it should cost more but… And I stopped her right there and said ma'am we are diamond elite numbers we should've been upgraded to a king suite anyway if you charge me anymore I will dispute the charge. She be grudgingly handed me two keys and said this is your room. And then made a comment about my fingernails which by the way are very pretty and told me that they look like ugly Easter eggs. This was just about the final straw. So I went up to the truck told my husband where the room was and what it happened and he said I should've just got my money back and that we would never stay there again. We got to our room and the air conditioning was set very high. It would not get below 70° in that room. We didn't know it at the time because we hadn't slept on the bed yet but the next morning the both of us had sore spots on us where the springs and the mattress felt like they were coming through the bed. I will give this hotel credit the room seem to stay clean. Other than the fact I only had one big bath towel in my room and had to go down to the front desk. Later that night to ask for another towel . When I went down to the front desk there was Jason or James I'm sorry I don't remember which his name is but he's a super sweet guy. He came in about the time I was leaving earlier in the evening and told me that he saw that I was frustrated and ask what was going on and I told him. He told me that there was absolutely no reason they should not of upgraded us to a king suite and that he would give me a call in a few minutes to my room to let me know what room we could move to. By this time my husband had already taken a shower and we were only staying this one night, it was 8 o'clock we had to get up early the next morning and I told him to just forget it that there was nothing that was going to make any of this better at this point did all the frustration in the afternoon and the time that we could've spent relaxing instead of fighting with the people at the front desk. Then I asked him if we still needed tickets for breakfast the next morning because on this property they have a restaurant and if you don't have tickets you have to pay 999 to eat a hotel breakfast. But if you stay here they give you these blue or green tickets to hand the waitress so that your breakfast is free. It's still just a normal hotel breakfast it's some type of a scrambled egg maybe sausage or bacon some pastries three different kinds of cereal yogurt fruit and then there was some kind of a hash brown thing.So he gave me the tickets. And apologize for everything that had happened. This hotel has extremely poor management. They're cleaning staff stands around and smokes more than they're cleaning the rooms. The kicker of the whole thing is they told us they were fully booked because of the horse show well it's Oklahoma City there's always a horse show going on. But when I went outside both at 8 o'clock and around 11 the parking lot was about a quarter full! This place has a restaurant that is on the property is an OK restaurant. It's convenient. However as far as the people that are concerned that run it they truly need some lesson in customer service. We left Wyndham rewards due to this issue of every time we went into a hotel with our status of our membership it wa this is the only Best Western that has had trouble with our diamond elite membership and the upgrades. But if this keeps going on there are other options out there! We stay numerous nights a year in a hotel traveling for business & personal . Just in the next till the end of the year they'll be about 17 to 18 more nights....They truly need to get it together here. They do have a nice pool when it's open.
Very nice and professional staff. Yhe breakfast buffet was great with several options. The rooms were very clean. Price was reasonable! AC worked good. We didn't have any complaints. Didn't get a chance to try the grill but everything else was as expected
Stayed for 1 night on our road trip down 66. Easy check in , park outside your room , great bar and bar staff, she was great even though it was a Sunday evening and she was on her own . Great pool, great breakfast and the room was clean and comfortable for the 4 of us .
Up to OKC for the day to visit family. Usually we stay in the Nichols Hills area but couldn't find a room that met our requirements. Liked the reviews here so gave it a shot. The room was fine, old timey motor inn from the fifties with fairly recent updating. It was clean and fine. The linen was a bit threadbare but clean and okay. A major complaint I have of many hotel/motels is the height of the toilets. I'm old, and fat and it's a struggle for me to mount and dismount these toilets that are so close to the floor. If I could have a wish come true it would be that all hotels have to meet some code to have near to ADA compliant commodes. Free breakfast was included and it was excellent. There was a bikers conference there on Saturday and there were tons of Harley and other bikes. No problems there except that the parking was a bit of a challenge but not a big deal. We would probably stay there again, though the “neighborhood” on the south side of I-40 is a bit newer, though I'm sure the prices are reflected. All in all, I would give them at least 4 stars for value and 5 stars for the customer service skills of the front desk staff. Jason checked us in and he was super!
The room was awesome. Breakfast was good. The front desk was very helpful. Got a ride to water park that was great. Driver very friendly. Hotel was very close to everything we did. Our room was clean and quiet. One bed was very soft and one was kind of hard. Over all we will be back. Jina hunt
My family felt that this facility and its staff were one of the best stops we have ever stayed at. The room was clean, the decor was great, the were comfortable, the pool was fun, and the entire staff was a pleasure to behold.
Nicely located close to airport. Restraunt nearby called Trappers is really good! Ellipticals and treadmills are old and need repairs or updated. Decent room, decor is a little out dated. Will stay again.
Fell entering the hotel and landed hard on my knees and left side. The 2 girls behind the desk that saw this did not come out to see if I was ok. Experience knee pain and left sided pain when I take a breath
Great property to enjoy a vacation in OKC. Great value for the price, including an outdoor pool, hot, dry sauna and workout room. Property was very clean and staff was friendly and accommodating. While I don't typically like rooms that open to the outside, I felt perfectly safe and comfortable at this property. The grounds were well manicured with beautiful landscaping. Although the online photo makes it appear to be in a more remote location, it is located amidst other businesses but absent of any street or freeway noise. Loved it and will make it my choice for future OKC visits.
I wasn't impressed with the room at all. It was cleaned just enough to say it had been cleaned and the pillows were terrible. The pool area was nice and clean. The pool area had both sunny and shady spots and plenty of seating. The best thing about this hotel was the free breakfast! It was more than just cereal with enough options to please anyone, it was all delicious, & the kitchen staff was great.
Best Western Plus Saddleback (OKC) a wonderful getaway. Poolside scenery was beautiful. Food, exceptional. You will want to stay here just for the breakfast alone. Friendly staff and very clean. Check in and out was fast.
We chose this property while nearby on a lengthy trip. Trusted reviews and were happily surprised. Ignore some of the places nearby, they were a non-issue, This property is well kept and much bigger than it looks. The employees were quite kind. The room was much bigger than expected and a very reasonably price. Would definitely stay there again.
Hotel is quite large and conveniently located. Large parking area. Rooms were quiet and and of a nice size. Had a fridge and mic. They have a small restaurant and bar in the lobby area. Very nice breakfast area. I found the food to be quite good. Staff in the breakfast area were very nice and attentive. The bar was kind of dark and on this night had what appeared to be a small local crowd. The best part was the sliders we ordered. Best I have ever had. Grilled cheeseburgers with fried onions. They were really a meal in themselves. Makes me think the on-site restaurant may be worth a try.
Traveling I looked for a Best Western at this day's end. I was directed to it by my phone GPS since it is not visible from the highway, but easy to get to. This location was larger than most and has a conference center. Check in was a breeze, with very hospitable staff welcoming us. This location has a restaurant and a bar, which is unusual. Our room was exactly as expected, with all the appointments and amenities we have come to expect from Best Western. We ate in the restaurant and even though it was a little slow service, I am not complaining. The food was tasty and hot. The following morning the breakfast was a cut above. Scrambled eggs, sausage AND bacon, biscuits and gravy, oatmeal, toasts, juice variety and coffee. I may have missed something. Check out was a breeze, even with a new person learning the front desk. If you are looking for a moderately price in Oklahoma City, consider this location. You get more for your bucks.
The hotel was very convenient to the Bennett Event Center and the room was comfortable and quiet. I was attending a dog show at the Bennett Event Center and there were quite a few people and dogs staying there. Overall the rooms were quiet and comfortable. I did eat at the restaurant at the hotel and I thought the food and service was good. Overall it was a good value for the money and I found all of the staff to be very friendly and helpful, especially on the front desk. I would stay there again.
The Saddleback Inn is one of the best Best Western we have stayed at during our trips. We always enjoy the kindness of the staff and the great buffet breakfast. We would definitely stay her again. Oklahoma City is a great travel stop for us when we showed horses and now that we are just sightseeing the United States.
We booked 5 rooms for 4 nights. They offered us a group rate that was much better than any of the hotels around that area. The rooms were a little dated, but clean and well maintained. The service was great. Staff was friendly and went above and beyond to help with anything we needed. The FREE breakfast buffet was fantastic (especially to feed hungry teens). Everyone in our group agreed it was a great hotel experience.
I love this hotel. Every time I come to Oklahoma City I stay here. The rooms are clean and quite The internet is very fast and the Breakfast is the Best I have ever had at any hotel. The breakfast starts at 600:am and that is perfect for a Business traveler. They have a small bar for anyone that likes to have a cocktail or beer and the restaurant has very good food.
I stayed here 5 nights! The room was very clean and even smelled fresh! The bed was comfortable. The staff was friendly and helpful. Breakfast was good and hot with a nice selection. The grounds were pretty and well kept! I will definitely stay again! I felt like it was a great value!
We rented a suite, which was very nice, had two beds plus a pull-out sofa and two televisions. Unfortunately, there was an intermittent, high-pitched whine that we eventually traced to the the fitness center, which was next door to our room. Rather than investigate and correct the cause of the sound, the staff offered to move us. We chose not to move because we had been traveling all day, we were tired and did not want to move. The pool, hot tub and sauna were all very nice. Considering the amenities, the overall value for the price was very good. The staff was not exactly rude, but they certainly not friendly. Unlike most other Best Westerns, their attitude seemed to be that they didn't care whether we were staying there and that they were just putting in their time.
In spite of five confirmation emails from Best Western Reservations Center and one for the Saddleback Inn (all providing the same information references costs/dates/etc..) when I arrived at the Inn and presented the hard copy of the Inn's reservations confirmation email the clerk announced my reservations had been cancelled. Being very hearing impaired I could hear only parts of what she was saying. A manager appeared behind her, smiled at me, and I understood him to say there was no problem and they would just have to assign me to another room (I had my wife call the Inn to confirm they had the correct Visa card number and to please try to assign me to a room as close to my granddaughters' room as possible on the ground floor due to my disabilities. Instead I ended up on the third floor half way across the entire complex.). Due to a situation at home I had to leave the hotel over 12 hours (2320 hrs on 6/2/2019) before the scheduled checkout time and when checking out I understood the clerk to say he could not give me a final bill until the night audit was completed after 2400 hrs. He stated he would have one emailed to me ASAP thereafter. When I checked my emails on the afternoon of 6/3/2019 the clerk had in fact send the final bill, but the numbers did not match up with those quoted on any of the confirmation emails. When I got around to checking my VISA card I found one posted transaction for the deposit (that number did match the Inn's confirmation email) and two sets of identical pending charges indicating that the hotel had not only charged me far more than quoted on any of the confirmation emails, but they did not deduct the deposit nor match the final costs quoted in all emails. I sent the Inn an email stating my position and giving them a suspense date before I dispute all three entries on my VISA card and the final bill they emailed me. Crooks or incompetent?
Stayed three nights to attend the College World Series. This is a nice hotel and price is reasonable. It is obvious the staff values being courteous and accommodating, each of the employees would greet you and make you feel valued. While the hotel is older, it is well maintained and everything clean. The included buffet breakfast was a full meal, and quite good when comparing with other hotels, which only offer a continental breakfast. Although the hotel was full, and many kids/youngsters, it was very quiet in the room and the bed was awesome. Kudos to the staff for an excellent experience, well worth the money.
I would definitely recommend this hotel to others staying in Oklahoma City and will stay there again. Our rooms were clean, breakfast was great the only problem was the shuttle times. They do not have a shuttle going to airport before 7:00 am and they could not take us to the NCAA World Series softball games because they were to far away but we would have been more than willing to pay!
Friendly staff, great breakfast, convenient parking and the room was CLEAN. We did the frontier city for my daughters 14th birthday and had a great! It's a little drive from the park, but totally worth it!
We very much enjoyed this hotel. The room was clean and my kitties also enjoyed it. Kitties like to hide and the room was such that they couldn't get under anything to hide from us. Our stay here was for one night. Beds were comfortable. The staff was very helpful and friendly.
Traveling through the area brought us back to this hotel. This visit was a bit better than the first time, location is on the edge of town and seems to be growing a bit. . Clean rooms and nice staff. There is a small up charge for pets but still better price than the surrounding hotels in the area. Some newer hotels have been built just down the road that the chain used to be known for free pet stays but now charges so I refuse to visit that location. Breakfast is good. It's an older location but still kept up decently, worth the stop and consideration.
This motel was amazing. Although it was going through some major remodeling, that didn't cut down on the quality of the stay. The front desk and restaurant employees were great. Everyone was very friendly and helpful. The grounds were maintained beautifully. We ate dinner at the Arizona grill the evening we arrived. The chicken fried steak was pretty generic, but my husband said his chopped sirloin was delicious. Fresh salad bar and wonderful potato soup. The breakfast buffet was very good, hot and lots of choices. We would definitely recommend this Best Western to friends and will definitely return. Keep up the good work guys!
Husband is working in OKC for 1 month and his awesome but very “frugal” company placed him here for the time. This is a motel not a hotel. I had to understand that first, in order to fairly rate this place. Staff is very friendly, bed comfortable, rooms clean. Breakfast is... a free breakfast at a “motel.” No complaints about free. Hotel feels old but that may be due to the western theme and not the hotel itself. My only complaint was the restaurant. It was raining very hard and water was pouring into the ceiling and windows of the restaurant. There were large puddles under the tables in one corner of the restaurant. Area looks a little seedy and run down but never felt unsafe. Otherwise, the hotel is great. I prob would not stay again but thats only because Im not a fan of motels. If I were, I'd choose this place every time.
There is really nothing negative about this property. I appreciated a full breakfast being included. Restaurants in hotels are becoming rare so I enjoyed that. Loved the covered breezeway type sidewalks. We had a 3 year old with it and it allowed a safe place to ride his tricycle even when it was raining.
The room was clean and comfortable. Breakfast was nice and the staff were friendly and helpful. The hotel is in a busy area with plenty to do. The pool area looked inviting however, it was a cold day so we couldn't enjoy it. For the price and friendly customer service...I reccomend.
This hotel has a great swimming pool and spa! The restaurant is definitely a plus because after a long day, I don't want to drive in okc traffic for food! The rooms are great and I never had a problem with them!
The place was amazing, decor was amazing and the room looked fantastic! Very clean and very comfortable. Staff is very friendly as well. The complimentary breakfast was amazing and i enjoyed my stay very much, would totally recommend.
Not crazy about the pillow size on the king bed and they seemed to be to soft. The bed was a little to hard forour liking. It was quiet, no funny smells and large enough to walk aroung without tripping over things in the night.
Easy to get to. Breakfast buffet is really good. The hotel is a little older but the rooms are nice and clean. I have stayed here several times and it has always been a good place to stay. There is a lot of shopping with in a mile or two of the hotel and very easy to get to.
Was very convenient , clean friendly atmosphere, was able to have my miniature schnauzer with me. Staff was so accommodating. Recommend highly and the price was so reasonable. Complimentary breakfast the next morning offered a great selection of food items and was delicious!!
this was great room. very clean, warm, spacious, comfortable. the bed was firm, the SOFT sheets fit the king beds ... COMPETITION PLEASE NOTE SHEETS ACTUALLY DO MATTER!!, breakfast was great, everything was hot, and plenty of elbow room. .... we could actually rest here.
I'd go 3.5 stars if I could, it's better than 3 stars, but not quite 4 in my opinion. It was an ok place to stay for 1 night, but I wouldn't have been happy if I needed a place for several nights. The obvious issue that others mentioned is that they are advertising as a hotel, but it's really a motel as far as I could tell, our room was accessed from the parking lot like a motel, instead of an interior corridor, like an actual hotel. The good thing about having a first-floor room in a motel is how easy it is to load and unload your car. Maybe they have a hotel section that I didn't see, but it seemed like it was all motel from what I could tell. The location of the motel is in a somewhat light industrial area, kind of down a back road that was somewhat abandoned except for a few other shabby looking businesses. There are a couple of gas stations and food options nearby, but the area of town seemed to bring out the types of folks that beg for money while you pump your gas. Located right by the interstate, so it's convenient to get to other areas of town. Check in was ok. I had some gift cards. The girl (seemed new) seemed struggle with them, so check in probably took 2-3 times as long until everything could get sorted out with the gift cards. Hint to Best Western, let people put in the cards when they book online, problem solved. I was given 2 room cards and 2 tickets to their breakfast buffet and offered express check out, also given a map with directions on how to get to the room. The décor of the place was western themed, which makes it feel a little dated, but the vibe of the place kind of feels dated anyways, so it kind of works, I suppose. You can tell they've attempted to refresh the style in the rooms with newer TVs, paintings and bedding colors, but it was nothing more than a style update as fixtures, doors, and counter tops all still seem dated. The room smell was that of past heavy smoking. Perhaps it's something the staff can't smell anymore? Our room faced east and was close to the motel lobby, so we didn't get much traffic noise in our room. The bed was sufficiently comfortable, and the remote was in a “fresh remote” bag, but I'm not sure how to tell if it was actually fresh. It looked somewhat clean, but I wiped it off anyways. I slept fine despite the noisy guests with their Harleys and a crying child. Curtains didn't do a great job of blacking out the light. Bathroom has a Low ceiling, cramped, dark (1 light burned out), and dank. The toilet would occasionally run, and the tub faucet dripped. The sink is in the main area of the room as with other MOTELS. The room seemed otherwise clean, I check the bedding carefully before I sleep and didn't see any evidence of critters. Breakfast was ok, the food could have been hotter. Biscuits and gravy were available, but the 2 pans of gravy looked different, without any indication as to why. Eggs, bacon, sausage, and hash browns were also an option. All the food was fine, and we ate our fill. Coffee was available and tasted ok, although I never like places that store coffee mugs upside down, that's where my lips go, and I have no idea when the last time the thing they are sitting on was cleaned. In summary it was a fine place to stay for a night. I had gift cards, so the price was right for me. However, if I had to pay the full price, I would consider paying slightly more for other options. I prefer more of a hotel than a motel, so my expectations were a bit off from what I received. If you are passing through for the night and don't mind a dated motel setting, this place will suit you nicely, if you can stay for a good price.
This hotel is always clean and updated. The beds are comfortable and sheets clean. The breakfast buffet is wonderful and comes with your room. Staff are always friendly and helpful. Also free shuttle.
Love this place. Will always stay here when in OKC. Best breakfast in a motel & it's free. It comes with the price of your room. Very clean rooms. Easy to find & close to places we wanted to see like the stockyards.
This property was a little disappointing, the room was clean but the television remote didn't work very well, the bed was not comfortable but overall the room was okay. The breakfast was okay, like one of the other reviews, the eggs were not hot, barely warm. The breakfast attendant was very nice and kept the eating area was very clean. The front desk staff were very nice especially Crystal who was exceptionally pleasant and attentive. Overall, this property is okay but probably won't stay here again but the staff would be the only reason.
Breakfast was very convenient and a great variety every day, The only negative to the trip was parking, most people staying had big trucks and did not park straight. Had to walk around the building to get to vehicle. Other than that a pleasant experience. Clean & friendly.
This hotel was great i loved that they had an amazing breakfast in the morning and also the bar and bartender were great love that they had a pool table ! Rooms were nice and clean also the room also has a safe to keep your valuables in !
we took a family trip to Oklahoma and stayed here and the customer service we received was outstanding! The front desk rep Michelle was very helpful and very knowledgeable. We choose this place because of the hot breakfast and it was very good buffet style. The rooms were very nice and clean! Will definitely stay here again.
Everything about our stay was great except for the barely warm eggs and gravy at breakfast the next morning. Rooms are nice and clean and no offensive odors. Parking can be a bit tight in certain areas. Another good thing was no noise from the I-40 freeway.
First of all, this is a motel, not a hotel. The rooms at outdoors, no interior corridor. Our room had fresh paint, yet it had a very strong smoke odor, as if someone had lived in the room and chain smoked with no ventilation. The room was very cold and the heat would only kick on when you got up in the middle of the night and adjusted the thermostat. The furniture is very cheap made, not the quality you would expect in a Best Western.
We were very impressed with this hotel and restaurant. We were traveling with elderly parents and the staff was great in accommodating them with a ground level room. The rooms were very clean and the free buffet breakfast was excellent. I would definitely stay here again.
This is a nice clean motel easy to find off of I40. The rooms are quiet and the dinning room wait staff is very friendly, dinner was good also. Breakfast buffet is free with popular selections of bacon, eggs, fruit, juices, etc..
We have stayed at this hotel several times. It is conveniently located and the price is very fair. The rooms are clean and comfortable. We will definitely be back to stay at this property in the future!
Our trip was amazing, from the time we checked in which was three hours early the staff was able to accommodate us and even upgraded us to a better room so that we could nap before meeting friends out for the night. The breakfast was amazing the next day I felt like a king with all the choices that we had. Thanks to the whole staff for making this a trip we will never forget!!
Rough night of sleep, locked out of my safe & money, had to get towels at front desk in 50mph winds & 20degrees, loud people and surroundings, bad breakfast and they served it to Army recruits! SHAME!
The room door had to be pulled hard to close and was noisy. There was a chipped tile in the bathroom. Otherwise, all was good with the room. The bar and grill had happy hour specials and the bartender arranged for and served our food. The bar and grill food and the breakfast buffet were both very tasty and the breakfast staff served well.
The check in was friendly and efficient. We were upgraded to a larger room that was a divided suite. This is an older hotel with rooms that open to the outside with a covered corridor. There is an elevator so stairs aren't a problem. There is also an on site restaurant. Breakfast was served as a buffet in the restaurant. We had an excellent dinner there the night before but the breakfast was cold and bland.
rooms are very clean the staff very friendly and helpful. Breakfast was great, ate at the restaurant it was great(compliments to the new chef (directer over food) would recommend best Western saddleback Inn to anyone that wants a very good place to stay.
The room was clean, the staff polite. I was a little surprised that the cost was over $100/night for a no-frills room - I felt like it was worth more in the $60-$70 range. It's ok if you just need a place to sleep.
Great location for a relaxing weekend taking in the local wineries. Staff were very accommodating. Rooms were nice. The facility was full due to local events, but everything was handled well by staff. The room was relatively quiet, even with close to parking entry.
I guess for the price the rooms were OK, but I will not stay here again. The rooms were clean, but need to be updated. I used the exercise room and the equipment worked, but not smoothly. It needs to be serviced. After working out I went back to my room to find out that there was no hot water. Called the front desk and after about 1/2 hour it was solved. Apparently they had some work done on the hot water heater but they forgot to turn on the hot water recirculator (? not sure if this is the correct word). It is the device to circulate the hot water. The food at the restaurant was OK. I was tired and did not want to go out. The room was cheap and OK, but I would not stay here again.
Been staying here off and on for the last few years. Love the location. Easy off and on to I-40Breakfast Buffet is amazing along with the Arizona Grill. The Chicken fajitas were to die for and hubby really enjoyed the burger
This is a very nice Hotel. The rooms are clean and quite. The staff is very friendly and helpful. The Breakfast is the best I have had at any hotel I have stayed at. There is a very large selection and it is out of this world better than restaurants Everytime I come to Oklahoma City area I stay at this hotel.
One of the nicest and friendliest places to stay. Restaurant is excellent with a great menu to choose from. Staff is friendly and courteous. The shuttle service makes it easy to get around and runs from early morning to late evening. Rooms are clean and overall appearance is very nice.
I called the week before to make a reservation for 2.seniors. It took me about 4 calls before I finally reached a person but then made the reservation. We arrived at noon and it was not overly busy or crowded. The staff was prompt in seating us and bringing our drinks. The buffet was very good. Fried chicken, sliced turkey, ham, roast beef, sweet potatoes, green bean casserole, glazed carrots, dressing, salads, jellos, desserts. Very good and glad we did not have to cook it or clean up. Don't know about the rooms but reviews are good. We live local.
The Good Points: Beds are very comfy. Free parking. The restaurant (Trappers) is a walk away and is lovely. Close to a load of other restaurants. Quiet. Reception staff are brilliant. The negatives: It might be me, but when someone advertises an 'all included buffet' you don't expect to be told what you can and can't have? Signs up as you enter (which I missed the first time) and then there was a man stood in the corner just watching us - to state that you can have 'sausage OR bacon', 'hash browns OR potatoes'. - it's very strange. Plus, the sausages were in the same tray as the bacon, so you had to be precise with picking things up! I find that completely bonkers - but there you go. Personally I think that's a massive waste of food, we travelled in October and the hotel was hardly full - so there would have been a lot of food not eaten. What a waste, and a weird rule! A thing to note is the hotel is pretty much closed on Sundays. We booked through a 3rd party so weren't aware - but the restaurant is closed Sunday evening, and so is the bar. So when we came back to the hotel hoping to have a night cap (we'd just travelled from St. Louis and then were off to Amarillo next day) it was like a ghost town! Just want to also say thank you - they had charged us when we left even though we pre-paid and it did take us some time, but eventually got our refund. More frustration but glad it's finally resolved.
After reading multiple reviews for this property, I had very high expectations for my stay. I was pleased when I checked in. I was pleased with the bar and dinner. Could not have been happier with my choice of place to stay. And then......morning came. The light fixture over them vanity mirror was inoperable. All of the outlets in the vanity area were inoperable. To say that I was annoyed is an understatement. Not much starts your day better than trying to dry your hair and put on makeup in the dark. Then I went to breakfast....ALL of the staff looked and acted like they would rather be anywhere else doing anything else. Disappointment. I went back to my room to work before going to the office. I was unable to log onto the wifi. It took more than 30 minutes to get through to the front desk. Disappointed and further annoyed! Then the instructions given to me by the snippy front desk clerk completely contradicted the wifi connection instructions prominently displayed in the room. Upon much reflection, I conclude that I would likely NOT stay here again as there are too many other options in the area. This makes me sad.
First of all, they have a shuttle that runs to the airport, which was a real plus. The check-in service went well, and the room was spacious and comfy. I was able to get a great night of sleep. The breakfast at their restaurant they give you as part of your stay was much more than a continental breakfast. It was a buffet.
Spent a couple of weekends at the Saddleback recently and as usual I enjoyed my stay. Both weekends spent the night in one of their two queen bed suites. The room and furnishing are nice. Great breakfast with several selections. But the beds are not the softest in the world. And the TV remotes are designed by somebody who doesn't want you to change channels.
Pretty good place except for the front desk. If you have any dealings with them, make a note of the day, time, name of the clerk, and what was said. If you have a problem they will ask you for this information and if you don't have it then they will dismiss your problem as if you were not telling the truth or did not know what you are talking about.
Okay, first things first - it's a motel. So you have your own entrance, you can hear people hoot their car horns, and you can probably hear the dude next door blow his nose at 630am in the toilet. That said, this is a great property, amazing value and one of the best motels I've stayed in. Staff are amazing - especially at breakfast - the pool, hot tub and sauna are great, the rooms were clean, cosy and well-kept and there's ample room for four-legged pals, including a couple of green areas, fake hydrants, doggie bag dispensers and plenty of trees for Fido to splash all over. We were visiting OKC for 3 days and this was a perfect location to get all the sights and sounds of the city from a peaceful distance. Can't recommend enough!
In this rush, rush time we live in it was an absolute pleasure to stay in this particular Best Western Plus Saddleback Inn & Conference Center. The rooms are clean, even the remote control has it's own bag for sanitation purposes! The landscape is beautiful, the swimming pool inviting and the elevators quite accommodating! The room was comfortable and clean too. The price is the best I have ever seen for the quality. Beats any other!!This SW style setting is classy and comfortable. The breakfast buffet in the beautiful eating area is quiet and has ambiance even at breakfast - the dinner menu was great with a perfect cooked steak too!The shuttle was convenient for my sister - it travels a radius of 8 miles which includes Brick Town as well as transportation from the airport. Stress free shopping and transportation!!Following your stay you will not want to leave. I left ready for the crazy world again...
We had a great experience from check in to check out. Their free breakfast buffet was outstanding and the staff were friendly and helpful. Our room was clean and had all the amenities you could want.We would definitely stay there again.
Small room for what we paid $210. With tax. Thin walls, heard people that were talking loudly. Nice lobby and a great breakfast. All personnel very friendly. Rooms need updating to qualify to be a Best Western Plus. Ceilings in bathroom was patched but then not painted. Pool area looked very nice.
average BW hotel. Does have a restaurant in an area with few alternatives. Internet service less than 50% of the time, especially in the evening. If keeping in touch is important stay in another location
The receptionist on arrival (4th Sept 2018) was helpful, cheerful and polite. The room was everything you need, clean, well maintained, quiet and well equipped. Drinks in the bar - there was some interesting seating at the bar - saddles! good fun but don't fall off after too many drinks. We had a meal in the restaurant it was not the best, I would recommend that you go out for food at dinner. A good nights sleep. Complimentary breakfast was fine and check out was easy.
Nicely refurbished property near airport. Front desk supervisor was very helpful to get a room we could park truck and trailer in front. Room was spacious and everything anyone can ask for. Breakfast buffet had many options and everyone was very friendly. Would stay here again!
We attend the State Fair of Oklahoma annually. This is our go to hotel for our trip. The hotel is close to the State Fair ground and restaurants. The rooms are reasonably priced. The breakfast buffet has many choices and food is very good. Our family favorite is the bacon.
Nice hotel and way more reasonable rates than others. Only bad thing we saw was the breakfast area was always packed and kinda hard to get around. Location was great for what we had planned. Super nice staff!
A good standard motel with pool , Buffett or order restaurant and bar area. The staff very nice indeed and parking ample. The photos on the site do not let you know that it is on a large business estate right by the highway but nonetheless a good overnight stay inn.
Very clean facility, Very nice and friendly associates at the hotel. The restaurant service was awful. Server rolled eyes and looked for excuses to not sit us. it was 20 minutes before the restaurant closed. There were also 3 more people that came in behind us. Thats a total of 5 people that would have purchased food and tipped if it were possible. We left because of the attitude and so did the three people behind us. Great hotel, not a good restaurant.
It a pretty good place to stay a few minutes from bricktown and ok state fair. I like the check out time 12 o'clock no rush to leave the room. It's also a few miles from outlet mall of okc. Breakfast is full hot meal all you can eat buffet. I all ways stay here when I go to okc
Very run down. You will not be happy. This property is old and run down. The beds are uncomfortable due to the Aden of the mattress. Will definitely not return to this location. First bad experience with BW +.
This is the second time we have stayed here. It is convenient for travelers heading west. The breakfast is a buffet with plenty of choices. This seems to be an older hotel that could use some updating.
This is a great hotel with an on site restaurant and Bar. the food from the restaurant is excellent with a large selection. The free Breakfast is out of this world with real scrambled eggs, real fried eggs, bacon, sausage, biscuits, gravy, all kinds of juices, fresh milk pancakes, coffee, all kind of cereal. Everytime I come to Oklahoma I will stay at this hotel. It is clean and very Comfortable and the Staff is very Friendly
I stay almost exclusively at Best Westerns, and I have to say that this might be one of the nicest BW hotels that I've stayed at, and it definitely had the best breakfast layout. Comfortable rooms, quiet location (but located off the freeway and walking distance to several restaurants), and friendly staff. The breakfast was great - a full layout of actual scrambled eggs (not powdered), sausage, french toast, home fries, waffles, fresh fruit and more. They have actual table service and a very large breakfast area to accommodate the guests. I would highly recommend this hotel.
I booked a same day single king room via Priceline and it was $50 off! The room, breakfast, and staff were exceptional. My only issue was the WiFi signal was too weak to connect in my room, but I was too tired to care. The shower head was so great that we wanted to take it with us!!
I love this hotel! The staff are very friendly. The breakfast is delicious.The property is very clean! Every time we are in Oklahoma city we stay here and wouldn't dare go any where else!! ?? excellent place for families.
Comfortable, clean, green environment with a cared work of landscape. Very good facilities. Staff friendly. Breakfast better than good. A worthy place. Very comvenient option if you are thinking to go to Oklahoma City.
This property was pretty great! It has a hot tub and a pool with great hours. All staff was nice and pleasant to talk to. Only downfall was the breakfast since the food was mediocre. It was buffet style and we had to wait a lot for food to be replenished. Hash browns seemed undercooked and eggs had onions and bell peppers in it. Overall though, the stay was great!
Very nice staff from check in to check out! Made me feel very welcome! Had a minor issue with the A/C thermostat but it was rectified quickly. Offered me sincere apology for the issue. The breakfast was outstanding!
We took our three granddaughters on a week long trip. The night we stayed at this hotel was our last night of the trip. The room was spacious, and very clean. I am pretty particular about my bed and pillow, they were both very comfortable. We had a very restful, much need sleep.
This place was perfect for our OKC weekend getaway with our kids. Rooms were clean, beds were very comfortable and room stayed quiet and dark for a nice morning sleep in. Kids had fun in the pool and the breakfast was very good. Breakfast staff work so hard to keep things stocked and warm. Staff was very friendly and helpful. Would definitely stay here again if we visit OKC in the future. Close drive to everything we wanted to do.
The staff are very welcoming and helpful. We had an issue with the A.C. And they were there fixing and fixed it with in 5 minutes. Our only issue was the loud children but that's to be expected because of the pool.Staff and hotel were great!
This was the fourth best western stop for my fiancé his two cats and myself from CA to DC. When we arrived it was not noted that we had cats even though we had called. Thankfully they were still able to give us a first floor pet room. The room was a decent size, AC worked well, decent bath products, a microwave and fridge. We were able to park the moving van right outside the room which was nice. The room did have a large number of insects though. We killed a few mosquitoes and I left a cup with lemonade out at night and awoke to it covered in gnats. The breakfast was good and the lady working there incredibly kind and accommodating. She came and offered coffee and made to order eggs which was not the case with the other best westerns . The area is a bit sketchy with a strip club in the corner and we saw quite a few homeless people hanging around. There are a few places to eat within walking distance but the path to them is not pedestrian friendly, no cross walks or sidewalks. Overall we'd stay again though.
Family trip, we rode hotel shuttle to water park. Everything kept up with, very clean and comfortable. All the employees were helpful and friendly. Breakfast was good. The WiFi sucks but they tried so hard to make it work for us that I could hardly dock them a star for that. They went out of their way to take care of us.
Motel not a Hotel. Hotel rooms are on inside not outside in the back of building. Frist and second and third day toliet kept stopping up. Liked the room not the open vanity. Same breakfast everyday for 5 days. Sandwiches for lunch and dinner. Last night of stay was Sunday and all they served was breakfast closed rest of day. Not everyone wants to get in the car or van and go to eat out all the time at least have some options. They even cut off room service at 9 pm we got in at 11 pm. Have traveled a lot but this was second to the worst.
Picked this hotel on a whim and I have to say it was excellent!! The check in staff was fabulous. Nice sized room so you don't knock into each other. Super clean room and property. Close to I-40 and fueling stations. I didn't use the pool but the pool area looked clean and welcoming. Laundry self service was a godsend for this weary traveler who didn't pack enough and had to wash a little lol. The morning staff for check out and the breakfast area--shout out to Monica-- was excellent. Very welcoming and overall great experience.
The room was clean, comfortable, and quite large. The service was friendly. The TV was a good size. The layout for the bathroom area was good with it's seperate vanity area. There was the horrible plastic shower curtain, with coffee supplied although with the powdered substitute milk powder, but we got some real milk, so no problem. The bed was comfortable. We enjoyed dinner in their restaurant, and breakfast also pleasant. They had a nice and very friendly in house bar, and the pool area, although we didn't use it looked very nice and was sheltered from the wind.
Very vlean and quiet. Staff was very friendly, especially the breakfast staff. All smiles! The full breakfast was very good. It is close to all the sights we wanted to see. Easy to get to. Plenty of parking. Two couples and we had a suite, very roomy.
Every thing was good at this hotel, except the mattress. We reserved a room with king bed,and was very disappointed with The hardness of the mattress . Suggest trying a queen mattress. Overall is was a good,not great stay.
We're headed on to Trinidad, Colorado and this was our stop-off, gotta date at Tommy's tonight, drop-off the Maltese sisters, & have a place to shower to-do-it-all again-tomorrow kind of Inn! That's a lot! But we made it traveling history..... Keep partying, those taillights are Tommy & Leslie's.
I had a great experience staying at this hotel. I really don't trust any other hotel brands. Best Western had never let me down. The front desk staff are all friendly as well as the shuttle drivers. The restaurant staff are also good at what they do.
Needed a quick stay thru OKC. Very clean room, bathroom, etc. Parking lot very well lit. Staff amazingly friendly. Within walking distance of many eateries. Had a lounge and bar onsite also. Definitely recommend and will continue to stay at BW!
It may be a language thing but Best Western Plus in Europe are hotels, no way is this a hotel, it is a motel but charging hotel prices. The check in is beautiful, the staff are really unpleasant, I do not understand why people do jobs the obviously hate???? You are then redirected to the MOTEL, shock horror, lots of dogs everywhere, all going to the toilet everywhere, we love dogs, but this was awful. The MOTEL backs onto the very busy interstate, traffic noise ALL NIGHT, it also overlooks commercial properties, where they move large metalic objects and drop them several times a night, so forget sleeping. The room was good, clean and well appointed. Then breakfast!!!! no hot food left, and I was in a que for over 10 mins before replacements arrived, several people just looked at what appeared and walked away, and no decaf coffee. Do not stay here look elsewhere at these prices HOTEL accomodation is available.
I don't usually leave bad reviews. I base my stays on the reviews people leave. So I need to let you know about my experience. I made my reservation and told the person I had a dog with me. I was quoted a price. I checked in and told them I have my dog with me. I was not told it was a different price than what was originally quoted. My card had a hold on it for that amount. Four days later my bank tells me there is another charge for $173.00 I went to the desk to ask what that was about. First I was told the original amount wasn't enough for the week I was staying. I said, no that's what I was told and you can't just add more without notice. Then I was told it was a $15 a day charge for the dog. I said, 15 times 7 is not 173. The front girl looked confused and said a manager could explain it to me. Well excuse me. I understand what an extra dog charge is and that isn't it. So I'm going to complain about the very noisy air conditioner. The door that I have to insert my key into 10 times before it opens. the bugs that bite you while you sleep. See pics. The fridge that doesn't cool. the pillows are nice but the sheets and blanket is rough and itchy.I wouldn't mind this so much but they want to charge me $173 extra dollars that they don't even know what it's for. I'm still fighting them on this. Watch out. this is what is noted on my reservation confirmation, note the dog is mentioned: RATE BOOKED: BW REWARDS MULTI NIGHT STAY PROMOTION MEALS: Full Breakfast ADDITIONAL TAXES/FEES: OCCUPANCY TAX @5.5% CITY/STATE TAX @8.625% CHECK IN TIME: 2:00 p.m. PRODUCTS: GUARANTEE: Visa CANCELLATION POLICY: If you should need to change or cancel, please do so by 4pm hotel time on 10 June 2018 or your credit card will be charged. INFORMATION: GUEST IS BRINGING PET. FIRST TIME GUEST. EVENING ARRIVAL.
We booked this place last minute on our road trip, as we decided to drive a few more hours. Pleasantly surprised. Easy to find off of Hwy 40, very nice place, and very friendly. It's a pretty big complex, and we asked if there was a luggage cart near our room, which was upstairs, the person at the desk said no, only in the lobby, but we will have someone bring you one to your car. I've never had service like that offered at a BW. We said it wasn't necessary, but the offer was most appreciated. We will stay here again.
We stayed here for one night on our way through Oklahoma, and had a lovely time. The staff were very friendly, and approachable, and nothing was too much trouble. The rooms are very clean, and spacious with everything in them. The complimentary breakfast buffet was quite extensive, and well presented. Would recommend if passing through.
Erika greater us warmly and was very personable. First thing I noticed when entering our room was the access was from the outside which reduces security considerably. The room was clean and comfortable. We were unable to control the air conditioner. Breakfast was very inviting and plentiful. Many hot items were cold.
Good, comfortable hotel for the night off interstate highway, easy access, well maintained and staff were friendly. Breakfast was usual in a restaurant with western cowboy decor - enough a cause of excitement for an Asian!
This was the first time we stayed at this property, but it won't be the last. The inn was clean, convenient, comfortable, and had all the amenities we look for: King room on ground level, pet friendly, pool, restaurant, bar & complimentary breakfast. We parked right outside our door, there was a large grassy area for the dog (and it was very clean), the bathroom/shower was large & clean, the bed very comfortable. We ate at the restaurant & it was very good. The complimentary breakfast the next morning was exceptional, with different types of eggs & meat. The pool was clean & very comfortable for sitting by. A little too cold for swimming, however. We plan to always make this place our last stop on the way home from road trips out west.
I wish some of the other “so called BW Plus's” would learn from these guys! This was not my first stay at Saddleback, and if I need a place to stay in Oklahoma City in the future I definitely will stay there again!
The room was average size. Beds were good for hotel beds but the place is definitely outdated and could use some upgrades. The pool is horribly filthy and I've asked staff numerous times now to clean it. There's a lot I can put up with but a filthy pool is not ok. Hair debris and lots of leaves bugs and just overall disgusting stuff floating in the pool for over 3 days now. You cant even see the bottom it's so cloudy. It would be a 4 star if it was clean.
this hotel is old but is kept up nicely and has a nice staff, clean rooms, nice relaxing pool area, its an outdoor pool but is in the middle of the rooms, so no traffic, they have a nice restaraunt and free breakfast.
Poor staff knowledge about information being relayed to us regarding services Extremely poor internet Free bus shuttle but over 3 mile is $5 per person Restaurant available but not on Sunday Asked price of room took room and charge different when questioned it only holding in case of damage etc. not told this at time of check in
My recent stay at this location was nothing exciting, but it served its purpose as a place to sleep for a decent price. My room itself was average. It was in need of some updating, but it was clean enough, spacious and had the usual amenities that make traveling a little easier (fridge, microwave, coffeemaker). The main issue is there is practically zero noise reduction. You will hear anyone walking by outside, coming down the stairs, etc. My room was directly in front of the pool, so not only did I hear all of the waterplay, the acoustics of the area made it so I could hear and understand conversations that were taking place in the pool itself. The constant noise was definitely a letdown. The grounds are also in need of upgrades. I know this place is sticking to the rustic ranch theme, but the furniture and decor were crusty looking, covered in dust, ready to break, that sort of thing. Also, my stay here was during a rainstorm, and there were several leaks throughout the common areas and hallways. Nothing like seeing buckets everywhere to remind you of the storm outside. The restaurant and bar onsite are actually a nice touch. The dinner and drink selection is decent, but the breakfast buffet is very limited compared to other hotels within the same price point. The bar is well stocked and has a pool table and TVs, which makes this area a nice space to enjoy the manager reception snacks and hang out. The staff I spoke with was very courteous and friendly, but somehow messed up my billing after asking them repeatedly to check it. I asked several times on check in to make sure it was being billed to the company credit card and not my own, and was told each time that they had taken care of it. When I checked out, the receptionist caught the error and had to change the billing. Not a great use of time when trying to catch a flight. At least the price was good. In the end it was a decent stay, but next time I'm in OKC, I'm not sure if I would want to deal with the noise, leaks, and billing issues again just to save a few bucks.
Great all the way around. Very impressed with the cleanliness overall, and the breakfast. Great staff at check-in, as well. Also had good communication with staff on route to the hotel. Helped me out with the usage of my points.
Listen I know that management is going to jump on line and tear my review to shreds- but if you are going to be a guest here you need to be aware of a couple of things-the road noise is unbearable unless you are exhausted- thankfully two of the nights we were however one of the nights we stayed it was just horrible. Housekeeping staff seem ok- however they seem as if management wants them to conserve towels wash clothes- coffee for the maker in the room. The breakfast buffet was adequate- however after giving our breakfast coupon to the person at the serving area we were asked 3 more times by others for this coupon. It's a smaller area so it felt as if we were being rushed out- and hey that would be fine- but you cannot take food out it is dine in only- so no leisurely morning breakfast and coffee- however the lady that was there Monday morning was completely gracious and welcoming to us. Trust me unless you get a fantastic deal on a room by the road- just go some place cheaper. I did not complain while we were there- this was a one time trip for us to Oklahoma City- we always stay in Best Westerns this time I was really let down.
This Best Western was one of our stops as we drove toward Kentucky. We arrived around one in the morning and got the room. The room was big and the beds were comfy. Pet friendly hotel cause we had two dogs with us. Big enough place to walk the dogs. Well lighted and security drove around at night. Had a nice rest,ate breakfast and we were on our way. Good place to stay if you have pets.
The rooms were clean and I believe the carpet was new. Beds were comfortable and everything was in good working order. The staff was very friendly. We will definitely stay there again when in the OKC area.
The check-in reception was very polite and helpful. The room was in top notch condition, with only one appliance showing signs of wear and tear. The breakfast was fantastic, and the service was very kind. Check-out was a breeze, with no problems.
Very large hotel. Easy on and off from I-40. Nice size suite with ceiling fan. Good breakfast. Coffee not so good. Friendly and helpful staff. Need to publish that bar and restaurant not open on Sunday. Good spa and sauna. Pool not open this time of year. Close to eating places and service stations. Easy to get to airport and downtown.
Great Hotel clean comfortable stay excellent breakfast in the morning plenty of variety eggs bacon sausage hash browns. Full service restaurant and bar/lounge. The surrounding neighborhood might seem a little rough but I haven't had any trouble at this hotel security on site. Will definitely be back.
We stopped in Oklahoma City on our way to a wedding. The staff was friendly and our room was clean. Bed was comfortable. Room was spacious. We enjoyed our stay and have no complaints. I would recommend this hotel.
Beautiful hotel! Easy on and off from the interstate. Clean, very pleasant and helpful staff! Great restaurant and free breakfast. Would definitely recommend this hotel when traveling. We were traveling across country and this hotel was a welcome place to stop and rest.
This Best Western hotel was a delightful surprise. First, it is conveniently located right off the freeway. Secondly, after driving for 12 hours I was completely tired and famished. What a delight to learn there was a complete restaurant and bar located inside. Hallelujah! The Southwestern decor was well done and the serving staff was more than helpful. The room was clean, offered a fridge and was near to the outside pool. I was more than pleased with the price (which was less than my typical stay at a Hilton or Marriott) and provided oh so much more. I recommend this location to business travelers like myself as well as to families needing a place to stay the night.
We happened upon this hotel by chance while searching for a pet friendly hotel. I would highly recommend this Best Western whether you have a pet with you or not. They had pet stations outside the rooms for easy convenience. The check-in and check-out staffs were extremely friendly and helpful. The hot buffet breakfast was a pleasant surprise. We plan on staying here again.
Peace of mind when u pull back the sheets , mattress cover, and find no dust nor bugs! Very clean! The ladies at the front desk were helpful! Breakfast is good too! GREAT location! I always stay here for conferences.
This room was easy to get to and very clean. Good size for 3 of us. The only down side was we could hear traffic all night. Try to get an inside room near the pool. We also missed breakfast because it ends at 9:30. I wish it ended later.
Loved the main area/lobby. Hotel was very clean and easy to get to, yet location is a little weird. not very well lit towards back parking lot of hotel.(not best for solo travelers) receptionist was incredibly helpful and friendly.
Good breakfast, good bed, great staff. Decor is old style, elevator is a little scary and highway noise can be loud depending where you are. Nice pool. Small bar and restaurant but I haven't been to either one.
I stayed at this hotel whilst driving through Oklahoma as part of a Route 66 road-trip. Overall, I was disappointed as this was possibly the worst motel I stayed in on my journey. The rooms require refurbishment and don't feel particularly secure given the fact they face the parking lot. The complimentary breakfast was ok but below par when compared to other Best Westerns.
It really pays when you have nice pictures of the property posted on the internet. From the web site photos, this one seems to be in the Colorado mountains but in truth, it sits behind a large storage facility in a small industrial part of Oklahoma City. Its an older facility that has been fixed up and acting like a resort and conference center. The room was nice enough and clean. The shower and bath had been freshly caulked, but did show some evidence of mildew on the wall. And, the knob to activate the shower was very stubborn. Excessive pulling on it had loosened the faucet from the wall slightly. Breakfast was a very nice all you can eat buffet featuring scrambled eggs, meat, pastries, biscuits, fruit, and all of the other expected breakfast items. However, toward the ending time of 9:30, the food was not as hot and plentiful. There are also several chain type restaurants close by for dinner. Finally, the elevators both were out of order at the same time?? Second floor checkouts had to lug their bags down the steps to leave. I will probably look elsewhere on my next visit.
First, let me start off with this. All of you windbags, crybabies and those with European taste's on a working mans budget, GET OVER IT!. This is not the Waldorf etc, it is however the finest hotel I've stayed at in the 48 yrs I've been on this planet. Let me summarize: (1)The grounds are gorgeous. Very well kept, trash free and there are two rabbits that free range at night around the pool. (2)The rooms are what you would expect from a high class hotel. Very clean, well decorated and inviting. When you walk in the first time, a sense of calm drapes over you, (or at least it did me). (3)The tub/shower. Now understand, I am 6ft/7in tall and scale out at about 370lbs. I love big showers which they have but I also enjoy a nice hot bubble bath, AND THE TUB WAS BIG ENOUGH TO FIT ME...(not length wise but width) (4)Hungry in the morning?, no problem. They're breakfast buffet rivals all others. The buffet choices are to numerous to post so I will tell you what I had: South west scrambled eggs that had onions, bell pepper, seasoning and melted cheese on top. With that I had link sausage, home fried potatoes, hash browns, coffee and orange juice.The first morning I was there, they had no sausage so I had to resort to bacon,(barf), I hate bacon, no matter the source or who cooks it.They also had white gravy and picante sauce. I will admit though, after Monday, the biscuits seemed dull and tired, too dry to eat by themselves or with coffee, orange juice or even to sop up the leavings. (5)Customer service: Folks you can not get any better. They are so sweet and kind. (6)Room service.They hand you an actual menu from the Arizona Grill and what ever you order, it does come in Styrofoam, Rather, they take pride in customer service. Point is, get over yourself and book your stay at this hotel, you wont be sorry.
We were honestly only here to sleep while traveling. It is located close to the highway and has many restaurant options nearby. The room was surprisingly very nice for the money. We don't usually stay at hotels with outside entrances, but the room location and the atmosphere made us feel very safe. The breakfast in the morning far exceeded my expectations. It was better than most other Free Breakfasts that I have experienced. The pool area looked nice and clean and would have been enjoyable in better weather.
I usually stay at Best Westerns and prefer my door to open to a hallway versus outside. It feels safer and the carpet versus concrete helps keep noise down. This is the 1st Best Western I have stayed at that opened to the outside and it was hard to shut the door without slamming it. Therefore, we heard everyone coming and going. Was not impressed with the taste of the eggs or biscuit at breakfast either. And there were no waffles offered.
I chose this Best Western Plus because of the full breakfast and Jacuzzi/sauna. Both areas exceeded my expectations. Service was friendly, efficient. The comfortable, spacious room was perfect for our 3-day trip to visit family.
It was a clean and comfortable stay. The hotel was going through some renovations while we were there, but you were not even able to know that because of how quite the hotel was and the staff was very attentive to ever need we had.
Comfortable people on staff with smiles and direct eye contact. The food from the restaurant was very good and hot when brought to our seated area. The décor was tasteful and clean. I very much liked that they placed our room close to the lobby and entry as it made me and my partner feel safe. The cleanliness of the room was also very comforting so I did not have to be concerned about that. Maps and other amenities were pointed out that really helped us navigate around the city much better. I would stay here again and highly recommend for anyone else staying in the brick town area.
I recommend staying here. I will stay again. The room was clean and the staff was professional and accommodating. We left before breakfast was available so no comment there. No problems with the internet.
Great hotel just a few blocks off the beaten path. Good location for a stay over if catching a flight in or out of OKC. Just a short 5 minute drive to the Will Rogers Airport. Hotel has cozy rooms, professional staff, nice small bar and the restaurant was good, rooms were clean. would recommend to anyone traveling through OKC.
Location was perfect for our stay. Room and staff, as has been the case in each Best Western that we stayed in during our cross country trip, exceeded our expectations.We now book Best Western exclusively when travelling.
Oklahoma Best Western says to you, you are at a Best Western. They have a wonderful check in/out staff, nice breakfast and extremely clean rooms with a nice decor. That is why we chose Best Western for all our hotels while we traveled across the States to our new home.
My fiancé and I stayed here on our way from moving to Chicago from Arizona. The staff was helpful and sweet, and overall a present experience. The rooms were nice, and comfortable, and they even allowed my puppy (who's five years old) in. I recommend staying here
Booked suite everything was great except had to request towels and washcloths. Full breakfast buffet included was very tasty! For the price and close proximity to Hwy 40 very convenient! Our room was away from highway, but I can see where those rooms closer to it might have issues sleeping as it's loud. Lots of gas stations and drive thru restaurants nearby. Very handy!
The wife and I stayed here for a night away, the hotel restaurant had great food, the rooms were very clean, and the bartender in the hotel was very nice and friendly, all the staff was very friendly and wiling to help with what ever we needed
I'll start with the only negatives which really didn't impact on our stay but may affect others. There is freeway noise but a plus to that is that it is close for access. The room lighting was poor but most hotels are! That aside I really can't rate this property & the staff highly enough. It started the moment we checked in as the girl was very nice & helpful by answering our questions about finding places by giving us maps, printed directions & offering the shuttle for $5 round trip each (or free within a 3 mile radius!). On entry the room smelt nice & the remote was in a little pouch which gives the impression of being clean. It was well appointed with good storage & also countertop space for wash bags etc with the washbasin being outside the bathroom. The bath had a fixed showerhead. There was a bar & restaurant off the lobby. Consequently they offer a full cooked buffet breakfast with proper crockery & cutlery!! The shuttle service is amazing. Within a 3 mile radius the ride is free so that includes Stockyards, Fairgrounds & Outlet Mall. You just call them when you're ready to be picked up. Otherwise it's $5 pp return to other places like Bricktown & the Memorial Museum. The Cowboy Museum is further out & not included. Parking Downtown is $5 minimum from what we saw although it was fairly plentiful. However with the shuttle you can try the breweries safely! The staff are a real asset at this property.
It was late and we were driving all day on our way back east. We needed to find a place ASAP. This inn was on our way. Due to timing I glanced at the reviews and was not crazy how many stars I saw. Before this one we stopped at other motels in the area. Combination of parking was full of work trucks mostly, spaces were small and it arrived in the middle of the night. So upon arriving at this inn, we were drove around inspecting the place. Lighting around certain parking spots were just ok. But parking was not great if you have a full size pickup. And there were lot of pickups with trailers parked at odd angles that made the parking difficult. Staying in the truck my husband checked in and afterwards inspected the room. Eventually we moved to another parking spot that was kind of close to the room. Lighting was so so. Seeing where our room was and hearing the roaring of the traffic on the highway I was thinking this will be a long night. Upon walking in the room this was place was definitely old hotel but updated. And it was huge!! Also it had an odd smell like the stale of smoke. Had a divider wall between the bedroom and living area which was nice. There was a popcorn left near the TV. Not sure if that was from the hotel or a guest left it there. During the night you can hear the roaring of the traffic on the highway. Wow!! Even the A/C couldn't drown it. The next morning we were on the rush to get on the road so we didn't bother having breakfast at the inn. Overall our experience was just ok. It was almost 1AM by the time we settled and left a few hours later. But if you are a light sleeper with the roaring of traffic, you will have a horrible night. If we were to stay here again we will try to see if they have a room available no where the interstate.
Room was clean, service and Free breakfast was very good, beds comfortable and heat was properly controlled. Room was a 1/4 mile from front desk. Pet friendly. Nice pool but it was too cold in December to use it.
Nice Hotel, very clean comfortable rooms. Would stay here again when back on OKC. Did not get a second coupon for two adult breakfast , but we were okay with that since we had planned on going to Cattleman's for breakfast anyway. Only draw back is road noise ,right next to I-40, and outside doors, people going by on the outside ,even downstairs were rather noisy. But overall great place to stay and in walking distance to Trappers.
This was an overnight trip to visit the National Cowboy Museum. Have always wanted to see the statue of “End Of The Trail”. It is the first thing you see on entering the museum, and it is stunning. The entire museum is a real treat. I highly recommend it.
This is one of our favoirte stops on our trip to our winter home in Arizona. We are always greeted like old friends and the room is always clean and fresh. The internet works great, the bathroom is clean and the beds are comfortable. Breakfast is also a plus. I would definitely recommend this hotel.
The room smelled like a kennel. The floors weren't swept. Outside the room looked like it was never cleaned. Don't stay here. I told the desk clerk the the room was sick. She said she could do anything.....maybe move use to another room at 11pm ? The check in took 20 minutes as their printer wasn't working.
It always bothers me when hotels place a woman traveling alone in a room that is so far removed from the main area of the facility. The room I had was on the highway side of the hotel and felt a bit sketchy. I always travel with my small dog and had to walk her in what felt like a dangerous area. I do have to say that I did see a security guard late at night parked in the area I was located in. Somehow that made me worry more. Also, my room was very noisy. From the nearby highway to the loud refrigerator to the weird wave/humming sound somewhere in or near my room, it was distracting and made for a rough night. I had hoped that at least breakfast would make up for it, but it did not. I had to search out some hot water for my tea and scavenge for utensils. The food was mediocre.
This Best Western was in a ideal spot for out weekend for the An Affair of the Heart. It was close to the fairgrounds, restaurants, and the outlet mall. The rooms very nice, beds comfortable, staff very friendly and useful, and the breakfast buffet was very good. Even thought the buffet was within 30 minutes of closing, hot food was begin brought out.
I can do without the write around the toilet and the mold on the shower curtain. The room had large cookie crumbs or something under the couch that I had to get before my dog did. The sofa bed was like a rock .
We all ways stay at Saddle Back when in OKC. An Best Western when in Norman, OK. The staff at Norman is great and OKC. I also posted them on my face book page. Yhese people is what America all about. Hard working, caring and makes you feel like they were glad you stayed.
Upon arriving I was greeted like an old friend. Nice. And for only the second time in 8 stays I actually received an upgrade to a suite. Evan though I am a diamond member, the Saddleback is not know for handing out upgrades very often. If you are in the OKC area and want a comfortable place to stay with an excellent resturant and bar, this is the place. I always stay at the Saddleback.
Older property that has been kept up well. Beds & bedding were below average. Breakfast was average. Parking ok. Had dinner there one night. It was good very good. We will try it again next time in the area.
this place is always a great place to stay. friendly service excellent breakfast. my family always enjoy the breakfast buffet and the cleanliness of the rooms. the division of the rooms and the spacious bathroom are a real nice change.
We stayed for one night at the Best Western Plus Saddleback Inn & Conference Center. Its a very nice Best Western. We had a first floor room. It had a nice guide on Oklahoma City one could look at while there. There was also an Oklahoma City visitor channel one could watch on the flat screen TV. The room was nice and we got a good peaceful night sleep The grounds are nice. There is a large swimming pool. There is a restaurant on site and also a bar. In the morning there is a good breakfast buffet served until 9:30 in the morning. It is complementary. The restaurant decor is western and very nice. Service is superb. The only thing I found funny was when we got there at 3:00 in the afternoon, the parking lot was pretty empty. When we returned later in the night, I knew we were in Oklahoma City with the large number of trucks, horse trailers, and other trucks (as well as some cars.). It definitely felt like we were in Oklahoma City (and not back home.)
Stayed here for a night just passing through the states and wasn't all that impressed. The concierge at the desk upon arrival seemed clueless and we waited an hour after calling the front desk for blankets that never came. The conjoining rooms are only separated by paper disguised as a wall. We could hear the people in the room next to us (three old man who smoke like 50s greasers behind the school) well into the early hours of the morning. The man who took over for the clueless girl was incredibly helpful about everything for the rest of evening, really trying to make the best of a discerning situation. He and the bartender of the lounge were really the shining beacons of the evening, friendly, talkative and caring so kudos to them. The breakfast spread was pretty incredible as well. Its an alright hotel if you get a vacant room next to you but really only good for a passing night unless of course you're the loudmouth deaf ashtrays of the world. Oh also, laundry room is located a block away and up three flights of stairs...I wouldn't use the elevator.
We stayed in this hotel and was given rooms that had no smoking on the doors but the rooms smell of smoke. When reported to reception they offered no other room or help. This was not just our room it was also our friend's room. Since we only stayed one night and off early next day we did not take this up with head office. We had rooms on ground floor and had to have the curtains close all the time as people could see straight into the rooms so might as well note have windows! We went to the bar whilst we had a drink at the bar the women serving disappeared off for 25 mins leaving the bar unattended and we were unable to get another drink. By the time she returned there was the queue a few people waiting to get a drink. She did not even server people in order of who had been waiting for longest, she made no attempt to find out who had waited longest. The breakfast was average at best. I would not stay here again, really disappointed since we stayed at other Best Western and they far better.
Was there for a Conference. The made some improvements over the last 2 years. Very clean and friendly. I would recommend it to anybody staying for just one night or even over a week. Food in restaurant is good also.
The motel was easy to get to off the highway. Everyone was pleasant and accommodating after a 12 hour ride. The Room and surroundings were very clean. The food was good and the restaurant was open for our late arrival.
This was a great place to stay. Very nice hotel. I have stayed here many times during my business travels. Our company travels extensively throughout the year and Best Western Hotels can usually be counted upon for a wonderful nights rest and a safe place to stay.
The BW Plus was a great place to stay. The room was well appointed and ALL the staff were pleasant and professional. The restaurant is a big plus! Very good food and service. We would definitely stay here again in Oklahoma City.
We love that we didn't have to settle for lesser quality just because we travel with our dog. Our only complaint would be the highway noise, but we slept through it just fine. We are used to hotels, not motels, so the door opening directly outside was a bit daunting, but there were security guards patrolling all night which was very comforting. The breakfast and restaurant service rather than a typical continental breakfast was superb. Because of the friendly staff and clean, comfortable rooms, we will definitely stay here again.
WE came in late that night and was given a friendly greeting and the clerk found us the best rate and I am very happy with the place. We always stop here when we go to the east coast. Food was good the next day at breakfast
Locates on the WNW side of the city, this gem is a bit older but still an awesome deal. It is 10 minutes to the state fairgrounds and surrounded by some fantastic eateries. Only two floors to contend with and ample parking close to your room. Well worth considering,
Stayed for one night during a trip. Hotel is located in an industrial area and just down the road from an adult store, felt a little creepy arriving at night. Whomever took the hotels cover photo knew what they were doing, makes it look like as if it is out and in a quiet area. Arrival was pleasant, finding the room took a little more time than expected due to the layout and being tired. Upon entering the room it was quite obvious it was an older room that was either an old smoking room or something with a lot of odor to it due the over abundant use of air freshener. I have been in scented rooms many times before but this had the most (worst) I had ever been in. Almost went to the front desk to get another room or depart to another location but it was late and I was tired so I stayed. Okay cleanliness, quiet and comfortable other than the smell. Had a decent sleep. Went to breakfast in the morning, They must have locals that try to grab a free breakfast due to the use of tickets. There were a good amount of food choices on the buffet. Everything seemed cooked well and had good flavor to it. Honestly it was an overall good stay. Not excellent by any means like most of the reviews but not poor by any stretch of the imagination either. Wished the room had not smelled so bad for our stay but most everything else was fine. Price paid was similar to other hotels in area, this one is not a huge savings over the others so not sure where people say it is a "great value". Many, not all, of the 5 star ratings come from single posters. I probably should have looked at that a little deeper but it worked out okay. I wish Tripadvisor had a way to sort that out of the equation so people could filter and concentrate on more traveled reviews that sometimes offer different viewpoints.
I have stayed many nights at this hotel for business when in OKC. The accommodations are predictable and very satisfactory. The breakfast, while also predictable, is hot and the service is nice considering this is a buffet. The airport shuttle is very convenient.
My wife and I wanted to explore OKC and decided to stay at this Best Western. We were somewhat concerned that it might be too far from areas of interest, like Bricktown, but we found Bricktown and Midtown within easy reach, usually within a 20-minute drive. The staff was friendly and professional. The guest room was roomy, attractively appointed, and very comfortable. The dining room was also very comfortable, and the breakfast was in part a welcomed departure from the usual breakfasts you find at inexpensive hotels. The bacon, cheesy eggs, and fresh fruit...and the pleasant service...made breakfast enjoyable, not just a fast way to fuel up before jumping back into the car. I'm not sure whether I'll ever return to OKC--although I'd like to--but I'll certainly stay at this Best Western Plus hotel if I do return.
We love this hotel and stay here every time we are in Oklahoma City. The rooms are clean and employees helpful After driving all day it is nice to eat at the hotel instead of finding a restaurant near by.
When we called for reservations clerk was very accommodating. They gave was just what and where we wanted. 1st floor easily accessible to hot tub/sauna and not to much walking distance. The room was nice. We spent 3 days. Everyone we interacted with was very friendly. They give you tickets for breakfast. It was really really good. Great hot buffet. Plus the other typical items rolls, toast, cereal etc.
Very comfy beds, very clean room and little extras to make it special. Shuttle driver was very friendly and informative and the shuttle was worth it so we didn't have to drive. Person at check in was very personable and remembered us later to ask how our sightseeing trip went. Will definitely come back!
Great hotel! Friendly staff, clean rooms, comfortable bed, great pool, good breakfast, convienent location for the Head of OK. We have stayed here two years in a row and would recommend and stay here again in the future!
Picked this while driving through Oklahoma City based on price and proximity to interstate 40. Big mistake. The service my family received during our stay ranged from mediocre to rude. The room wasn't any better. The carpet was damp. The room was poorly lit (even with all of the lights on) and it smelled like mildew. The whole place felt dirty. One side of the hotel faces a busy street and is quite loud. All ground level rooms have doors that exit right out to the parking spots less than 10 feet away.
Having stayed at the hotel several times, been pleased generally with rooms. Breakfast was good,,, coffee though terrible. Hope they change brands. Would stay again. Location close to many restaurants.
The Saddleback Inn was located about 3 blocks off of I-40 in Oklahoma City. The small side street on which it was located was a little difficult to see and we drove past it at first. The streets were not well-lit so I had some problems getting around at night. The room was comfortable and clean with a breakfast buffet provided in the morning. There were several fast food type restaurants nearby, but not a lot of variety. It was a satisfactory place to stay near the I-40, but there are several other Best Westerns in OKC that have better locations in my opinion.
Stayed one night. Room was nice until you looked closer. Mold in the bathroom and holes in the lampshades. Parking was close to the room. Breakfast is at a restaurant in hotel, no taking food back to your room. Industrial/run down area but seemed safe. Bed was comfortable and staff was nice. Person that checked us in seemed like she was in a bad mood but did her job.
I thought this facility was excellent. I loved the restaurant and bar area, altho I didn't use the bar. Enjoyed the fitness center. The room was great. The location was easily accessible. I would highly recommend the place.
I make it a point to stay at the Best Western Saddleback, The price is reasonable, the rooms are nice, the location is super and the staff is always pleasant. My only mistake is that I never stay in the summer when I can take advantage of the pool, but the hot tub and sauna make for that problem.
Our 3 night stay, while enjoying Oklahoma State Fair, was excellent. The staff here are amazing, with great customer skills, and the attitude of" whatever it takes, to get the job done, is prevalent throughout. Patrick Powell, General Manager, went above and beyond, to make our stay even more enjoyable!!
This is a wonderful hotel if you want to just relax and have all you need on site. The restaurant has good food and none of those inflated prices to have it brought to your room, so tip your server well!! Nice little bar with a pool table and dart board. A GREAT breakfast buffet that is an actual buffet! Every time I go to OKC, this is where I stay.
In less than 24 hours, my husband and I killed 15 roaches. This is the worst Best Western I have ever experienced and I am always traveling for business. I emailed photos to the management as well and awaiting a reply.
Reservation, check in and check out were timely and efficient. Rooms were well equipped and comfortable. Staff were professional and efficient. Location was well suited to my needs. The staff were more than helpful in locating a restaurant other than the one in the hotel that served a particular type of food that I wanted.
Like New! This older property is in excellent condition. The rooms smell clean and fresh, with recent updates to flooring, carpeting and furnishings. Only issue is outside corridors, but hotel is safe and well lit. This is a large property that has been kept in tip-top shape, nice pool, hot tub, and fitness room. The breakfast is a full-buffet with fresh cooked items from a full service kitchen. BW Saddleback is a first-rate operation.
Very nice hotel clean and a great breakfast. The staff is exceptional and very kind. Highly recommend this hotel to stay for business or pleasure. They have renovated the entire hotel and its very nice. A+
This is our favorite hotel in the OKC area. The rooms are always clean and service friendly. The grounds are kept very clean although the outside of the building is showing some signs of wear and its age. The breakfast, by far, is the best free hotel breakfast you will ever get. It is excellent. The pool and jacuzzi area is always kept very clean and is excellent. The value you get with this hotel is second to none.
Our group liked everything about this place. The rooms were clean, the beds were comfortable, we slept wonderfully. The amenities are also great; fitness center, pool, breakfast, etc. Front desk staff and service personnel were friendly, and top rate. Highly recommended.
Wished we could have stayed longer. Only problem was ac not working in first room we were given. That was taken care of quickly. We were given another room within a matter of minutes. Only complaint is I wished they pancakes with the breakfast. Will return here in the future.
I have friends and colleagues that love this place (especially for karaoke in the bar) and I am told by our business office that it is a pleasure doing business with this hotel. (Some have even hosted their family reunions here.) It's clean and the staff is friendly even if it is a bit dated. Breakfast bar was the typical foods (scrambled eggs, biscuits, gravy, bacon, sausage that alternated with pancakes and potatoes). The pool area looked nice. (Pillows on the king size bed were a bit small and lumpy but there were plenty of them.) This reminds me of a family hotel from the seventies for some reason. It was serene and quiet even though it's right off of I-40.
Everyone and everything was great. Very good location. Breakfast was fresh and the breakfast area was very clean and well looked after. It had cooled off so we enjoyed a nice walk around the block which was very pleasant since we had a 6 hour drive ahead of us.
We selected this hotel due to the convenience of the location. We are on the road a lot, and convenience is important. The check in process was good. We received very friendly service. We were made aware of the shuttle service that we could take to Bricktown for only $10. This was a great way to see some of Oklahoma City on such a short stay. Unfortunately the driver was not very friendly and seemed preoccupied. Almost like we were disturbing him by taking the shuttle. The room was comfortable. We like having the mini fridge and microwave because we travel with plenty of water and drinks. We like having a restaurant and lounge on-site. However, we also had a customer service problem with the young lady attending the bar. She was very involved with some friends and did not provide us good service. She even billed us incorrectly and we did not discover this until the next morning. We were able to get it straightened out before checking out. Overall, we did get a good nights sleep.
We stayed for 4 nights. Our room was very clean and everything worked, including the a/c - we like to keep our room very, very cool & most hotels have a set temperature - this one did not. The bed was very comfortable and the room was very quiet, as far as the usual noise you hear of neighbor's doors closing, running, stomping, restroom noise, etc. The breakfast was far superior to that of our usual stays at other hotels in this price range. The restaurant was clean and the staff very professional. The front desk staff was also very friendly. We had one neighbor with a loud Harley motorcycle that revved it up over & over and even parked it on the sidewalk outside of our room one night, but he was gone the next day, so all was good. We did not report the incident. Otherwise, we had an excellent stay and were more than pleased with this hotel and all of its employees.
The bed and pillows were comfortable. The spa/jacuzzi was broken so that was disappointing to say the least. Don't go for the gym. The equipment was ok but it was a tiny room with no towels, the wipes were empty and there were no fans. Also, it's the same old story- if you forget something you rarely ever see it again. I called right away after forgetting a piece of clothing and they said nothing was turned in - shocking, right? Overall the place is clean and is ok for a one night stay.
Busy place, but generally most reasonably price of all area Best Westerns. Breakfast is always top notch. Place is clean. Area safe. Numerous restaurants around for dinner. Freeway access minutes away.
Very convenient location in this hotel just off I-40. Hotel has restaurant onsite for dinner or drinks. Breakfast is included in the rate and served in the restaurant. Rooms are good size and being remodeled. Nice size pool in the center. Staff are friendly.
Everyone was nice and professional. The rooms were clean and well kept. Good water pressure in the showers. It had a nice little bar and breakfast accommodations. Wish I would have tried their restaurant.
Probably one of the worst hotels I have stayed in ever, other than a Motel 6 back in the 1970s. Seriously. Vagrant panhandling part of town, they sleep in the open stairwells at night (evidenced by filthy blankets and clothes on stairwell in early morning). Didn't sleep that night, so loud the sound of the interstate next to it and the vibration from the interstate made it feel like you were sleeping under the freeway bridge. Panhandlers next to property off freeway exit, had to watch car throughout the night; yes, it's that bad. First time I slept with handgun under pillow in a long time. Do not stay her or on this part of town with a trailer of belongings; do not leave valuables in your car or truck. Do not stay here if you are moving and have a moving truck with you. Linens need to be "refreshed" by throwing away and getting new ones, I did not want to sleep in the bed for concern of picking up something I did not want. Yes, that bad, but I was too tired from traveling to look elsewhere at the time. Room was dark, dingy. Employees at front desk very nice, very helpful, and breakfast was excellent, but still had to deal with no sleep the night before. Save yourself the trouble, the money, and lack of sleep, bypass this one completely. Drive 1 hour away from Oklahoma City to Weatherford, OK, and stay at the new, clean, beautiful LaQuinta instead; you won't regret it! Oklahoma City has gone the way of panhandlers and vagrants, unfortunately, just as many of our cities these past 8 years. Keep yourself and loved ones safe, stay clear of this property. Don't believe any good review on this one. I should have taken pictures of what this place is really like and posted them. If there was a review in the negative integers, I would have chosen it.
Great bed and awesome pillows. The breakfast is very good and we stayed two nights. The room was clean, only found one area that had ice but wasn't too far from our room. We have stayed here in past years and decided to come back again.
I stayed here while on a road trip across the country last week and it's a decent place to spend a night. While the bed wasn't very comfortable and the room was a bit dated, it got the job done and was a good price. This is not a luxury motel and shouldn't be treated as such. The breakfast offered a nice selection of fruits and the parking lot is well lit. If traveling through Oklahoma City again, I'd stay here.
I was completely shocked when I pulled up to the hotel. It was more of a motel than a hotel. Dirty inside and outside, inside the rooms were disgusting. I have been rating on TripAdvisor for several years good and bad. I have never seen a Trip Advisor recommended hotel that looked this bad.
This hotel is ok but had a few shortcomings. The room itself was very clean but the tub drain wouldn't drain, and there was also rust around the drain. The internet was horrible. Our room faced the freeway and was very loud.
Great place to stay, near the conference we were attending. Breakfast was good, quality amenities and great staff. We didn't realize how close to the airport we were but it wasn't an issue for us. The pool area is beautiful and overall this was a great stay, will be visiting again.
The décor is a little dated, the pool area is ok, Hotel was quiet during my stay which is a big plus. However the breakfast needs a lot of work, I'm not sure the staff has ever sat down to eat as if they were an out of town guest. Nor have they stayed at a hotel that offers breakfast.
A very clean, comfortable, well maintained and reasonably priced hotel with a great staff. The breakfast service surpassed that which we received in any other hotel during our trip in amount of choices, staff and cleanliness. This hotel was one of the highlights of our trip. I wish all of the hotels we stayed at were of this caliber.
Hookers, drug dealers and druggies will walk up to your room and harras you. DO NOT STAY HERE. They will wait for you to walk out of your room, walk to breakfast, stand near vehicles with uhauls or trailers. Poor security, staff DOES NOT CARE. The location is sketchy, and the doors can easily be kicked in. Overall a 2/10 for quality. Just don't stay, take my word and go to the holiday inn or if possible Le the Sheraton.
We didn't like it Breakfast very poor, airco very noisy, not very clean and internet very bad. We couldn't connect our phones to internet, very poor quality of the breakfast, the eggs were very cold and not much variety , my son loves waffles and other type of cereals the hotel does not have I shut down she airco sine was extremely noisy
We stayed here one night on a trip west. When I booked it we requested a quiet room. Yes, a request is just that--a request--but when you're asking for quiet and you're given a room so close to the freeway that the door and floor vibrate all night it's a problem. I've never seen a hotel built so close to a freeway (the photo I've enclosed was taken standing in the door of the room). The sound of semis roaring by all night made it impossible to get a decent night's sleep. With little sleep, my husband and I went down to breakfast and then went to the front desk to ask for a grab and go bag for our daughter so we could leave. The profoundly unhelpful front desk clerk, Jeff, said they weren't available. We'd asked the night before whether they'd be available and were told yes. There was nothing in the breakfast area to take away and a sign saying you couldn't take food from the breakfast room anyway so we left and bought daughter's breakfast elsewhere. We mentioned how loud the room was to front desk clerk Jeff and his response was "there's nothing I can do for you". So much for the signs in the rooms saying they want customer satisfaction and to talk to the front desk if you have any problem. This hotel is WAY overpriced for what you get. There are much less expensive motels and hotels all around it. We've stayed in hotels and motels all over the US and several other countries. We've never had a worse night's sleep than this hotel. Do yourself a favor and skip this place unless they assure you that you won't get stuck in the rooms at the back, with the freeway right on top of you.
The Hotel was decent need some updating the air conditoner in the room didnt seem to get cold much but the elevator definitely needed a update seemed like the elevator was gonna break down very scary to ride.
Best Western Plus Saddleback Inn and Conference Center in Oklahoma City has it all. We enjoyed a suite next to the pool area for a birthday celebration recently for my brother. We found the hotel and grounds beautiful and the restaurant food deliciousl. Our waitress graciously provided everything we needed, including extra desert plates to serve the cake we had brought in. She joined in singing Happy Birthday to this beloved family member along with the people from the next table! Thank you, Best Western, for helping us create for my brother a very happy birthday experience!
The hotel is reasonably nice and does have a decent breakfast available with plenty of seating. The staff are all nice and courteous. Our room was close to the highway so it was a little noisy but ok. Overall our stay was nice.
Good clean rooms, excellent breakfast. Best location for State Fair Park. Friendly helpful staff, great pool. Limited parking, and we had some tools stolen out of our truck in the parking lot, but the hotel itself is great. More parking would be great.
I have been staying at this Motel for over 20 years and it is one of the best that I have ever had to stay in my travels.....even better that the $400.0/night domed snob places in some of the big towns.
The appearance for the lobby was very nice. The rooms furniture could use some updating. The room was clean and worked well for an overnight stay. Twice we could not find our room because of the layout of the hotel. Overall experience was a good one.
I placed a reservation and was told I could check in at 2pm. Well I get there and was told it was 3. I also asked for a pool side room when I placed my reservation and was given a room out by the hiway that is no where near the pool at all. I went back In to complain and the night manager had to give me a room that was closer but still was not by the pool like I requested. I stay here softer as I go to okc. I have never asked for any certain room but did this time. I think because of allm the problems I should of gotten a free night or a upgraded room. But didn't receive either. In fact I had to wait till 4:30pm to get tok check in.
Best Western west of downtown near I-40 junction. It was very nice room, great services. The best hotel I have been in all year. Wifi was a little slow. Everything else was GREAT. Best nights sleep I have had all year.
Highly recommend, pool was very clean, there is also a hot sauna and breakfast food buffet was very good, very pleasant staff and the grounds were very well taken care off. Was a short drive to Bricktown.
I enjoy this hotel because it is close to anything I may want to do or need when I'm in town. The serve a nice hot breakfast, the rooms are large and clean, and the staff is always friendly and helpful.
The room was very well laid out, and the furnishings were quite comfortable. The mattress was firm but comfortable enough for sleeping, with lots of pillows. The a/c worked well, even though it was over 100 degrees outside. It ;was a little noisy, but we became accustomed to the sound after a while. The carpeting was well-padded, and the tiled areas were clean with no chipped areas. Towels were plentiful. The décor is rustic western but not overdone. The only detractor was that the ice and vending machines were on a separate floor, although it appeared to me that thee was sufficient room in the breezeway to have placed an ice machine. The ice and vending machine was in an enclosed area accessible only with my room key, which I did not know prior to leaving my room. I just happened to have it with me. The cost was a few dollars more than where I stayed the night before, but it was well it.
Just Awesone Everything About This Hotel Was Great. Had Everything I Needed Without Leaving The Hotel. My Kids Enjoyed The Pool Each Night We Stayed. The Rooms Were Perfect Could Not Ask For Anything Better!!!
Where to start? We had to move rooms 3 times to find one with a (somewhat) properly working AC... When we got to our third and final room around 10 pm we decided to settle on it as we were all tired and sick of moving from place to place. At least it was only 73 degrees inside room #3 vs. the 77 degrees in the two previous rooms. The AC continued to be a problem, as it never actually got down to the set temperature until our 3rd and final night. We complained several times to the staff, and with the exception of one maintenance man, no one seemed interested in helping or offered any apologies. I am 8 months pregnant, and felt like I was going to melt trying to sleep in a typically 73-74 degree room at night (we set the AC at 69 degrees). We did ask a couple other guests in the pool area and no else seemed to be having any issues, or maybe we just like a colder room than most people. Either way, I've never had this issue anywhere else and when I set a thermostat I expect it to be able to maintain that temperature. As far as the room goes, it was only adequate. The furniture seemed pretty outdated, especially the worn out cushions in the seating area. The beds were too soft for my liking, but there was a good selection of pillows which was nice. Nothing special about the bathroom. Appliances were definitely older but worked well. Did seem to have newer carpet and updated TVs. Only one of the phones in the room worked. They did have a sign up in the lobby stating they are remodeling, which might explain the outdated furniture. What that doesn't excuse to me is the rooms we had to pass by every day that were obviously being renovated with trash and litter piled in the windows, furniture left on the balcony, and a huge roll of carpet next to the ice and vending machines. I understand being in the process of remodeling but the least they could do is pick up after themselves. Cleanliness seemed to be something that was lacking all around. There are cigarette butts left all over the ground everywhere (including a few in the hot tub area that were there for two nights without being removed), a huge trash bag was left behind by housekeeping that also went unnoticed for two days, dust all over the windows of the restaurant that seemed to be coming from the ceiling fans (seriously I could have written my name in it), dusty blinds in our room, hair in the shower, splatters on the toilet, and to top it off we found a DEAD MOUSE before checkout our final morning - GROSS! The general atmosphere of the hotel isn't desirable either. I'll admit that hotel staff can't control what type of guests stay there but over the weekend (especially Saturday night) the hotel seemed packed with some... interesting... folks. Including a guest who had passed out on a bench from what appeared to be some sort of overdose, which was not exactly what I wanted to explain to my 6 year old on the way back from the overly crowded pool. This might have something to do with the general location of the hotel which is in close proximity to two strip clubs and an adult novelty store. Breakfast was better than most, but nothing I would ever pay for. If you're like me (a typical non-breakfast eater) it was adequate. My husband, however, (big breakfast lover) was not impressed at all. The gravy was the most unappealing thing on the buffet. It was some sort of pepper gravy without any sausage in it that definitely looked like it was from a packet. My 6 year old even said it didn't taste good. I did not see a manager on site the entire weekend. There are a couple positives I will close with: the landscaping is beautiful and well maintained, the internet in the lobby was quick, my son loved the pool, and there seemed to be plenty of parking. I can't say our entire experience was awful, but I also can't say that I'll ever be back.
We stayed here for one night as we came down for a day of shopping at the outlet mall that's near by. Hotel staff was nice, the room was nice and clean, recently remodeled! We hit the pool in the evening for about 3 hours and had a blast! Rustlers bar was onsite and was a very nice little bar! A few tvs and a pool table and dart board. Check out was quick and easy! This was a nice stay for the night and the hotel was close to several eating and shopping options as well as a couple area attractions like Whitewater Bay, Celebration Station, and The Outlet Shoppes of Oklahoma City!
This wasn't the only hotel used. We had traced from St. Louis area to Las Vegas. We were in our way back home in St. Louis when making the stop in Oklahoma. The BW Hotels are what we normally prefer they always have nice clean facilities and the breakfast is always wonderful thank you.
Had a good experience. Tile floors in the pet rooms!!! Plenty of room. Even though the room was not ready upon arrival (after scheduled arrival time) the reservation desk did all they could to prepare our rooms in a timely manner. I will definitely stay here again.
Arrived at this hotel after completing the longest leg of our Route 66 trip from Chicago to Santa Monica. This was day 7 already in our 21 day trip itinerary, which was 500 km / 310m from Springfield Mo, via the corner of Kansas Ks to Oklahoma City. Finding the hotel was easy enough as it is located straight off the Interstate and after such a long drive I was really looking forward to a cold beer. The hotel bar was dark and uninviting, verging on the unwelcoming. We did enjoy the pool and hot spa, pool outside to cool down and the spa inside to relax. Our room was clean and spacious enough with fridge and cover maker, but nothing special. The real let down was the restaurant, I know it was knocking on a bit at @ 8.30pm, but we were not greeted on arrival and were totally ignored. On reviewing the menu it appeared to be overpriced and not what we were seeking, so we decided to go out an find our own restaurant. The first thing we noticed was that there was no pavement (sidewalk) so for safety to save walking in the roadway, we drove no more than 800 yards to Denny's. This was great and made for an excellent evening. We did enjoy our complimentary breakfast in the hotel which was served in the same restaurant we left the evening before. This was the second of single night stop overs of four, which would end when we arrived at Santa Fe. Day 8 was another 260 miles to yet another state, Amarillo in Texas. It has to be said that this was the least favourite of the BW Hotels we stayed in during our trip.
Attended Garth Brooks concert and hotel was within a few miles from the venue. They are renovating their rooms, but ours was complete and very nice. Rustler's restaurant was great for lunch. Very friendly waitresses. We would stay here again.
We stayed here for 6 days. Everything about our stay was great. Room was clean. Staff was more than helpful. Cleaning staff was awesome. The free breakfast was wonderful every morning. Check in and check out was super easy. We had a great vacation.
Nice and clean place to stay the staff was knowledgeable and courteous. The pool, hot tub, and Sauna were all in working order. Extra towels by the pool was a nice accommodation. A shuttle to nearby places was a nice surprise without having to rent a taxi or uber.
My family and I stayed here for 2 days. Our stay matched most of the reviews. The breakfast is very good!! We had a comfortable clean stay. The staff was nice and they were helpful. If we returned to the area we would stay here again. The
Hotel was updated and very clean! Staff was friendly and pool was perfect for kids. Breakfast was also wonderful. It was very easy on and off I-40 for a quick stay to then gas and go after we filled up on free breakfast! Excellent stay!
Other than a mistake on our bill, rooms not being ready even though we checked in late in the day, and a dead mouse in one of the rooms that caused us to relocate from that room, the hotel is pretty good. The kids loved the pool and all our concerns were promptly addressed.
I had a really nice two night stay at the hotel. The check in was quick, the room was newly remodeled and I love the properties with an outdoor pool. Some places prepare a better breakfast, but this was just passable,
This hotel was excellent and would definitely recommend to anyone in the area or who needs a mini vacation. It was clean, the staff was friendly, and very helpful, the rooms were nice and cozy plus it is located in the middle of tons of restaurants, near a Walmart and downtown okc was amazing.
Kids and family enjoyed the breakfast buffet and pool. Our room was a family suite that slept 6, but not comfortably. I would not recommend the suite. The Sofa bed was missing springs and really out of commission, we should have asked for a new bed, but we did not, our fault for not requesting a new one. Our room was in fair condition...they were remodeling while we were there. I imagine that they remodeled our room the morning after we left:( Too bad we didn't book it a week later :) I think the staff was a bit overwhelmed with the remodel.
Great place to stay for the IEA Nationals and NRHA event. Location was great. Bed a little hard and would liked to have had a firmer pillow. Internet a little slow. Otherwise great stay. Would do again.
The outdoor hallways to the room were very narrow and gave us a little trouble maneuvering the luggage cart around. The room was clean if a little outdated. The quality of the breakfast was good and the staff was very attentive, but it could have used a little more variety of fresh fruit. Overall the room was an OK value.
Location easy to access from I-40. Rooms next to highway can be noisy, so if you are a deep sleeper, no problem. Room clean, check in was a bit iffy because our room was not ready by check-in time. Staff showed some flexibility by putting us in the only other room where travellers had not shown up yet. Staff was friendly and accommodating Rooms were good, clean, beds comfy. A large dog show was in town and there were lots of dogs staying - but we didn't hear any of them and didn't smell dog (or any pet) when we walked into the room. Breakfast, which in years past has been a big selling point for this hotel, was not up to par. The eggs were hard, hash browns soft and no bacon at all. Check out super easy. Will stay again - benefit of doubt due.
Just ok. Do not eat the food at the restaurant. I did not see the fitness area. They should move that into the main building. The bar looked old and dark...I didn't want to go in there. The vending on the second floor was not working. The a/c smelled like it was burning in the middle of the night. The grounds and the room were clean but the décor is OLD OLD OLD and tired.
Location was an easy on & off I-40. Outdoor pool was nice and the inside hot tub seats 4. I didn't use the sauna. Room was close to pool so it was a little bit noisy until about 6 pm. Good WiFi. The airport was nearby but I only heard one plane. The restaurant was nice. Ask your server if the Mexican dishes are very spicy. Wish I knew before I ordered it. The breakfast buffet was filling. One of the better breakfasts I've had on the road. I would stay there again.
A lovely hotel, very clean and newly refurbished room, staff very friendly. Wouldn't recommend their Mexican style Quesadillos as they weren't the best. The breakfast wasn't bad, better than the evening dinner and was complimentary.
Great Staff, Great Room and a even better breakfast! Everything is close by which makes more time to enjoy without wondering around looking for places. When we are in the Oklahoma City area again, we will be staying at Saddleback again.
Great hotel, friendly and helpful staff, excellent food, clean room, nice pool, nice restaurant, handicapped room was nice. Easy check in, friendly staff, nice parking area, hotel is located in a nice area away from the freeway! Very quiet area, we really enjoyed our stay!
1. Staff very unprofessional very unfriendly. The appliances in the room did not work. Also, having not just my name but all the information. 2. I was there for a Medical appointment for my son. I asked if BW Saddleback Inn offered Medical Discount He said no but if you are a OU Fan and I wouldn't even know how to prove it but I could have got a discount for that. Really.... To a mom who son was facing heart surgery this was the last thing I needed. I will not be back. I think this is very sad. If you want to offer us something start offering medical discounts to families who have kids that are sick. My son is 19. But he still deserves the same respect.
The staff was super friendly and the hotel was clean and inviting. The Pool was clean and offered a nice cool down after a long motorcycle ride. The breakfast was plentiful and kept full on the buffett-we enjoyed it very much
Tough neighborhood but place was great. Nice pool, clean, safe room, great breakfast. Great value for us as we were visiting someone in the hospital. This was the best and cheapest place to stay. Breakfast was extra nice.
Great staff with quick check in and check out. Rooms are very clean and have been newly updated with nice amenities Nice safe area and great pool and plenty of parking close to your room. Excellent service in restaurant with good food and great breakfast buffet. Easy to get to anywhere in the OKC area from this location right of the interstate.
Excellent room for the price. Good location in Oklahoma City. The room is very comfortable. The bed is also comfortable. Quiet location. The breakfast is more than good. It's a large breakfast buffet with southern style biscuits and gravy.
Breakfast was amazing but room could have used more them 1 roll of toilet paper and shower cleaned better. It still had soap in from previous stay. Staff was nice minus when I asked for more towels. The male staff member looked inconvenienced
had a fabulous time, - nice pool, clean room. breakfast very nice - lots of fruit also. the internet was clear throughout the room and whole hotel. check in and out was very efficient and fast. lots of parking.
My stay at Best Western was great. The staff, the room, the morning complimentary meal was the best that I've seen and experienced in my recent travels. Always plenty of warm food, great variety and enough to stuff a person. The location is easy on and of the freeway. Would definitely stay at this hotel again.
Stayed here during our vacation and found the hotel to be a great last night on our way home. Great room (King Suite). The staff was extremely helpful at all times, the room was clean, and the breakfast was good.
Personnel at the desk were fine. Room was fine. Internet was totally inadequate for a full population. The restaurant was terrible, so if you arrive around 9 like we did and were too tired to wander for food, just go get some fast food. The restaurant food was a disgrace.
They were in the process of remodeling and it will be better when is is finished; however, the stay was good! The room was clean and the linens were mostly adequate. The room needs more than two wash cloths. The breakfast was good, the meals with the conference were adequate but not exceptional and the help was very friendly and courteous.
Great location and great meeting spaces. The meals were delicious and beautifully displayed. There was no shortage of the items on the buffet. Anything we asked for whether It was water or an extra glass of tea were promptly taken care of my the staff. The pool area was easily accessible for those who wanted to swim. I totally enjoyed my stay.
This is the 2nd time we have booked and stayed at this Best Western for the Frontier City package. It's clean. There's an outdoor pool for the kids. Full breakfast buffet included with stay. No complaints.
didn't have time to use many of amenities. but did take a look at them. pool clean. sauna nice. I didn't go in bar. breakfast buffet was good although where was the freakin bacon? fitness center was small. 2 treadmills, 2 elipticals and a universal machine. room was nice and clean and beds were comfy.
Breakfast was awesome! Other guests were pretty loud, as our room faced the pool where guests stayed out late which made getting to bed by 10pm (to hit the road early the next morning) difficult. Staff was friendly and helpful.
Always best value in Okc. We start our looking here. If they are full then other BW locations. Great full breakfast buffet. Rooms are great. Very friendly staff. Comfortable rooms. Easy access. Highly recommend .
This motel is situated convenient to the airport but a long way from the city centre. The motel does provide a shuttle bus service to assist people without cars. We found it adequate to our needs. The rooms are neat and comfortable. The pool is a need when it gets hot!! Breakfast was a little chaotic when crowded. We were there over Memorial Weekend and to be fair the place was packed. We thought the options were limited. The staff were friendly and thoughtful. Certainly a positive experience.
A recently remodeled room, very nice. We arrived at OKC airport late, tired and ready to crash. No hassle checking in, close parking, great room. Breakfast the next morning was a delightful surprise. Great value and very nice staff!
Greater by pleasant front desk clerk, Josh, and he was helpful in getting us checked in quickly. The room was clean. The beds were perfect with extra pillows. Everyone loves extra pillows! Room was at a pleasant temperature throughout the night. We woke to a delicious breakfast served in the lobby. Steve approached us to inquire about our stay. Overall could not have asked for anything that was not readily available. Very enjoyable stay.
This is our favorite hotel in the OKC area and we usually stay here. They have been doing renovations, including new carpet in the rooms! We always enjoy our stays. The breakfast is always good and the late check-out (noon) is very handy. Parking can be a bit tight when they are full, but usually it's not a problem.
Nice hotel, parking could be better, but rooms and service were great. Breakfast was nice, but would be better if they offered to go bags for guests who leave early like other hotels instead of stating break fast for here only. Some of us have to be at work before 6
I needed a last minute stay in Oklahoma City and found the Saddleback Inn. First surprise, it is nestled in an industrial area, flanked by other chain hotels. It is in close proximity to the airport. I was traveling alone (female) and my room was situated in the courtyard right outside the pool area. I felt very safe. The daily breakfasts was a full breakfast and very, very good. I also had room service one evening and the chef maid up an individual order for me (I didn't want a big meal) and delivered it herself! I was very impressed. The grounds have a "forest" feel to them which was reinforced when I saw a small bunny nibbling grass about six feet from my door. The bunnies were out the next morning on the large lawn area. Really cute.
Hotel was very nice, bed needs a 3-5 inch topper on top of matters to make it better and maybe my pillows. It's in a good location and staff is very helpful & knowledge about the operation and things to do in Oklahoma City.
Enjoyed taking in the memorial and learning about the horrific event. Also the eatery- Fish camp had great food. The waiter was very accommodating to us as newcomers traveling through. Unfortunatelly we were only in Oklahoma City for short time but it had a welcoming feel to the stay
This a great Best Western! Very friendly and helpful staff! Very comfortable rooms with everything you need. My dogs loved it here. It is very pet friendly! I was able to relax enjoy some great food and just have a great stay!
We stayed here for two nights while visiting the sights in OKC. We were here over Mother's Day Weekend. We had one of the newly remodeled rooms. The bed was comfortable. Internet worked very well. Breakfast was very good. There is an outside pool. Reception was very helpful in answering our questions about places we wanted to visit. We would stay here again.
We stayed here overnight whilst travelling across America. The reception area is well out with a ranch theme to it, booking in was simple receptionist friendly and gave us directions to our room. This was huge and well appointed everything you need. We went to the restaurant for an evening meal, the choices were limited and when the food arrived it was average. We then went into the hotel bar, we assumed this would be a lounge type bar like majority of hotels have, however it was basically a truckers bar. Minimal hard seating several televisions playing sport and obviously full of truckers, not the sort of place you would expect in a hotel. If these two issue would have been more acceptable it would have gained a higher rating.
This place would normally be rated at 3 but given to exemplary handling of failed power and hail storms I have to say I was at the least VERY impressed. They even managed to get a warm breakfast up. Bravo Zulu to you.
We've stayed here for 3 years now during the art festival downtown. It's very comfortable, and we love the new paint, carpet, tile and mattresses. We have no complaints. Everything is great. The electricity went out at 5:15 am and they still cooked a hot breakfast for us with coffee too. We had no hot water, but it was wonderful to have a hot breakfast.
We booked a room in advance via the BW western website and didn't realize that this place was an older building that was being renovated. The rooms are accessed from outside like the older motels used to commonly be. The lobby is very nice and check in was quick and easy. Our first room was way out back and the surroundings of old closed up buildings and a couple of urban outdoorsmen sort of freaked my wife out. The room smelled a bit like animal urine and we asked for another room which they gladly agreed to. The second room was still being renovated but was much better and we were pleased with it and felt much safer there. Problem was, the TV didn't work. We reported it and quickly got a maintenance man to our room to fix it. He was great. Very friendly and knowledgeable and worked hard to fix the modem and all was right with the world again. We are not hard to please and appreciated the effort both by the management as well as the maintenance guy to make our stay as comfortable as possible.
The staff went above and beyond to make the stay enjoyable. Great rooms and hotel at a great price. I received a package from fedex at the hotel and the staff went out of their way to make sure it was delivered safe and on time.
Great decor and a fabulous breakfast. The breakfast is actually in the on site restaurant. Definitely would stay again. The pool area is outside and very nice. Staff were very nice and made sure you were not having any issues.'
Our experience was great from the moment we checked in until we checked out. When we asked about restaurants in the area they provided a map. The room was very nice. It was clean and comfortable. The breakfast they provide with your room is in a real restaurant and the buffet was good. Had a variety to choose from and the wait staff was attentive.
I love staying here. Everyone is so friendly and the rooms are spacious and comfortable. They are remodeling a lot of the rooms but you would never know. Breakfast is a buffet and everything taste wonderful.
We've stayed at this BW since 1994. We've always felt very safe here. It's convenient to the things that we enjoy. Their free breakfast is out of this world. Rooms are very clean and comfortable. Shuttle
Went to the car show and stayed at this Best Western hotel. It was very clean, close to the event, Staff members were very friendly and helpful. The free breakfast was the best breakfast I've ever had at a any hotel.
Over all it has been a good experience staying at bestwester! For the price it's the only hotel I will stay at it if I have a choice. The breakfast could be a little better but I'm not complain! Bestwester is a nice place.
This Best Western was convenient for my teaching duties at the nearby OSU campus. Plus, the hotel offered a free shuttle to the university and the airport! Breakfast was complimentary and delicious. Staff was always attentive and courteous.
My family and I had a very pleasant stay here. I would definitely book saddleback again. Everything from staff to meals to Location were above my expectations. Our initial reason for booking this hotel was because we were planning on bringing our puppy and they allow that. We didn't bring her after all but thankful we booked here. j
It was our first time staying here and we would stay there again. The rooms were clean and spacious. the breakfast was buffet style and the attendants took very good care of us. The hotel also meeting rooms, and a very nice pool.
We were very pleased with the friendly staff. They were very helpful, in restaurant recommendation, we found a Chinese place right across the street . We did however receive incorrect directions to the Best Western when we called on the way in. Rooms were clean and comfortable.
Greatest quick pit overnight stop. Excellent room. Awesome beds, pillows, sheets. Hot showers , soft towels. Got an incredible nights sleep. Ready and refreshed for the next days long drive. Can't say enough about this hotel. Excellent staff as well and easy check out.
Very helpful and friendly staff I will definitely stay again when on my way through, room was clean comfortable the breakfast buffet was better than the usual continental breakfast the staff all around was great
Great western theme to this location! Very friendly location with excellent services, comfortable bed and enjoyed the stay. Ideal location with easy access to highway. I would recommend this location for travelers.
Stayed here as they offered discounts upon registering and I had a dog with me; paperthin walls, low quality breakfast, but clean. Had difficulty sleeping because you can hear everything although bed was very comfy. Major renovations needed to fix worn carpet/paperthin walls, low quality breakfast, but I guess that's how they keep the costs lower.
We had a ground floor room, whomever was in the room above us was a little noisey, but that's to be expected. Nice big room, breakfast was great, food hot and could eat all you want. Staff very friendly and helpful. Would stay here again.
We stayed one night whilst travelling route 66. Hotel was clean and comfortable. There was a problrm on check in and the couldnt find the reservation. Seems like they switched reservation systems which caused the error but they sorted it all out very quickly and efficiently. Breakfast offered good choices both hot and cold. Would be happy to stay again.
The room was huge for one person as I was traveling alone. The bathroom was bigger than most I've stayed at. The breakfast buffet was the best and most lavish I have ever seen for a hotel in this price range. As with most hotels next to an interstate, noise will always be an issue. I compensate by running the heat/ac unit fan continuously. Personally I would rather hear traffic noise than other guests slamming doors and yelling, or letting their kids run wild in the halls.
Horrible! We were here for one night, and it was 1 night too long. Our room was 1081, it faced the highway and that's exactly what we heard our entire sleepless night. There was a gap in the door that could use some weatherstripping to help keep the cold and the sound out. The room was old, out dated and had an odor to it. The mattress on the bed severely needed to be replaced. One thing we can usually count on at Best Western is a decent breakfast. Whoever their cook was needs help. The eggs were disgusting, the hasbrowns under cooked, I was afraid to even try the sausage so a banana and coffee it was. We had a $50 credit due to staying at so many Best Westerns and they didn't apply it so we had to get our bill corrected. At check out we signed our bill for $44. Currently posting to my account are 3 charges to Best Western; $142, $108 & another $108. At this point the $44 was too much for this hotel. Drive to Tulsa or if you must stay in OKC, find another hotel!
My husband and I stayed at the Saddleback Inn during the weekend of November 4th - 6th, 2016. We stayed in a king suite room #2090! This room was wonderful! It was clean and beyond comfortable. The bed was perfect and having the 2 TV's made the stay perfect. The free breakfast was also very good with bacon, sausage, eggs and hashbrowns, as well as, biscuits and gravy. The wait staff were very attentive. Check-in and check-out was a breeze. We even went to the bar and had a few drinks. All in all, a wonderful stay!
When offered the option, I'll often choose to stay at a Best Western property, and that's been a good way to go. But the Saddleback Inn & Conference Center proved a disappointment during a recent multi-state trip and I left feeling glad I stayed there only one night. The rooms are nice enough, and the amenities provided are fine. But it's located directly adjacent to the interstate and the traffic noise was the loudest I've ever heard. While unloading the car, I talked to another guest, who agreed that the traffic noise was incredible. Fortunately, after 10 or 11 p.m., the traffic subsided enough to get some sleep in before it started up again early in the morning. Second, although the place seems clean, in the morning I was greeted by a belly-up cockroach on the bathroom floor. I've seen that before, but never in a hotel that presents itself as above average. At check out the (very young) clerk asked how everything was. Since she asked, I mentioned these issues. Her entire response was to say they "would look into it." That left me feeling like she didn't care and made me wonder why she asked me anything in the first place. Overall, I can rate this place no better than average. Would I stay here again? Maybe, but it would be far from my first choice.
We stayed at the Oklahoma City Best Western Plus Saddleback Inn for one night as part of our Route 66 adventure. We followed the interstate in from Tulsa, which went well, although we reckoned that the surrounding roads would be generally very busy in that area. The hotel was fantastic with loads of space. Checking-in was really easy with very helpful staff. The hotel had a great outdoor swimming pool, although we didn't use it. The hotel did have lots of facilities for our evening meal but we decided to eat out, at the local Denny's. Our room, 1044, was great, very large with smart furniture in a separate seating area, and lots of modern facilities. The breakfast was very nice too with a great hot and cold selection. This is definitely a hotel to come back to.
The staff at this hotel are wonderful. The rooms are big, comfortable and well decorated. Rooms are very quiet. Free breakfast with your stay is a plus. When we travel through Oklahoma City we will always stay here.
This is the CLEANEST Best Western property we have ever experienced! The even vacuum the carpet next to the walls (there is usually about one inch of carpet next to the walls that clearly has not been vacuumed in a long, long time in most hotels -- NOT this one. Every square inch of the carpet was clean. And the staff was so friendly and helpful. From the front desk to the restaurant, the staff was so friendly and helpful. You won't be disappointed by staying here.
This was a pretty nice little hotel, it was clean, had a good breakfast, the staff was very nice. It was an enjoyable experience. The only negative, was it did not have much water pressure in the shower. We would stay there again.
Hotel is beautiful inside and out, staff is friendly and helpful. Room was very spacious and very clean. Free breakfast was very inviting, fresh and good. Location is a tad tricky to get to, but can figure it out. Once there easy on and off the highway.
I reserved a room using what I thought was the hotel website. Instead I was directed to HotelsOne.com. My reservation was for 10/13/16 the second night of our car travel from NJ to NM. On 10/11/16, I attempted to change our reservation date to 10/14/16. I went to the email confirmation that I received and found no way for me to make this change other than to send an email through the website. There wasn't even a phone number provided. By the evening of 10/13/16, I still did not have a response to my email so I called the hotel and was told that they could not help me and that I had to contact Expedia. I called Expedia and they gave me a number for HotelsOne. I then spent extensive time on the phone with their representative who checked availability (a room was available) and I was advised that she would have to check with the hotel and would respond by email within 24 hours. On the morning of 10/14/16, I received a response to my original email in which I had request a change in my reservation for the night of 10/13/16. They were apologetic for not responding and recommended that I contact one of the service representatives if I still needed assistance. No phone number was provided. By the evening of 10/14/16 and as I was approaching OKC, I had still not heard back from HotelsOne as promised so I called them again. The representative advised that the hotel would not change my reservation from 10/13/16 to 10/14/16 because I was a "no show" on 10/13/16 and that I would be penalized the full amount of the room charge that was paid when I made the initial reservation. Needless to say, we found accommodations elsewhere and I do not recommend this hotel or HotelsOne to anyone.
We had an excellent stay. All personnel were excellent. The rooms were clean and large. I will stay here again on my next visit to the area. Check in was great as well as check out. Location was very good.
On check in, we entered the room and found that it appeared to have been occupied or not cleaned. Pillows stacked vertically against the headboard as if someone were watching TV. Towels on floor and furniture. Used glasses on furniture. It was very creepy. We backed out immediately.
Stayed here for a training convention. Very impressed. So clean and beautiful decor. Restaurant and Lounge/Bar in convenient area. Rooms very clean and comfortable. And the price is fantastic. Will definately stay here again!
This is not a 5 star hotel by any means and I would not call it modern, but I would come back any time! Staff took great care of our group, all of our requests were honored. I was especially pleased to see how clean my room was. Haven't seen bathroom fixtures that shiny since my stay in a 5 star hotel in Amsterdam earlier this summer. All the equipment in the room worked properly, restaurant and bar had a reasonably priced menu with decent selection.
Staff was very professional friendly and accommodating... The room very roomy and clean... The price was great... The free breakfast was really good... Only problem we had was with other guess. I would stay here again.
South of city near business park plenty of car parking spent time around hotel using sauna and swimming pool , enjoyed two evening meals in restaurant fair value good service breakfast was also enjoyable
This hotel was ran so smooth with knowledgeable employees that were very friendly and helpful. Very clean! Loves the shuttle service and the whole experience was very enjoyable and absolutely stress free. Enjoy very much!
We stayed for a weekend when we were visiting for a wedding. We had stayed at other hotels in the area, but chose this one because it was considered a 3 star hotel, it was a little cheaper than our 2.5 star favorite, and it had a full bar. There were parts we liked - the food at the bar was good, and the complimentary breakfast was better than most hotels, but when it came to the room, it wasn't up to par with others in the area. Our room was dark, had outdated furniture, and the tub seemed really old and worn. I also don't love the fact that our room was on the first floor and had its own exterior door - we didn't open the curtains often. Overall, our stay was okay, but I would probably stay somewhere newer and nicer next time.
Booked/confirmed/paid for downstairs outside room 6+ weeks ago..Just needed a convenient nights rest before an early flight out of Will Rogers airport..3rd party site, even though I called Saddleback, booked a handicap room, which was fine, as long as where I requested. I get there and cant have the room Id already paid for and the only outside was upstairs..ended up inside downstairs..whatever...Desk guy blamed me for using 3rd party...again, i looked up and called Saddleback..... Restaurant, once a server came out was really good... It was more the attitude of the desk guy that bothered me...
We enjoyed our one night stay. Very clean, well appointed and a professional staff. Also, dog friendly. Paid an extra fee for our dog, but it was worth it. Breakfast was also good. Would stay there, again.
My family had a great and wonderful stay. The check in was great. All of the staff was real nice and friendly. We are Diamond members with Best Western so we we're able to get a free upgrade, to a two queen bedroom suite. Which even made it so much nicer of a stay. The room was extra clean and big. My family loved it. We were in town for my son Soccer Tournament and only 10 - 15 mins away from the South Lake Soccer Complex in Moore,Oklahoma. The breakfast was really good they had a lot to choose from.It is A hot all you can eat buffet for breakfast. The staff in the breakfast room was really awesome and help server you if need it.There is also really nice pool the stays open until the end of october there is a indoor hot tub which we did not know about cause it was not advertised but it is nice they also have a dry sauna. Thank you for such a wonderful stay Best Western Saddleback.
Very nice place. Rooms were good size, neat and well decorated. Staff was very nice, always smiling and very helpful. I like the outdoor entrance to the rooms. Very quiet, even though it is close to the interstate. Will stay here again.
I think I'm in love with Best western pluses. This was was so nice. The rooms were very comfortable, price was reasonable, and they had a buffet breakfast with real china plates versus the paper plates one is usually dealing with. And they had chocolate donuts - my favorite!
Great customer service, the room was very clean and the bed was comfortable. Breakfast was better then I expected. It has a buffet style breakfast with a changing menu. The front desk was helpful and went above and beyond to provide info or assistance during the stay.
Stayed one night here last night on our trip across the USA (Route 66). What an excellent hotel this is! I asked for a quiet room away from the highway and we were given a beautiful king sized room. I have seen smaller apartments in the UK! This room was LARGE and equipped with everything you needed, fridge, microwave, big screen high quality LG TV (Star Wards movie looked great!), office desk, vanity area, iron board and iron, seating area and a great power shower! There was also an outside pool where we lay in the sun while doing our laundry (3rd floor of the block at the rear overlooking the pool). We ate an evening meal across the minor road at Trappers Fish Bar. Breakfast in the morning was good, both cold and hot buffets provided with good scrambled eggs and crisp bacon. This hotel is really amazing value! A definite must-do on Route 66 when you need to unwind a little!
The rooms were very clean...bed was comfortable..outdoor pool was great & large. Rooms are updated. Breakfast was very good..better than most. We traveled on motorcycle & wanted to see the Oklahoma Memorial but did not want to travel downtown on our bike. They have a shuttle service for $5.00 per person roundtrip to drop you anywhere downtown..really appreciated that. Only complaint we had was their laundry room..wasted 2 hours doing laundry here as 1 out of 2 washers I used kept stopping & 1 out of 2 dryers did not dry & I did not find out until after cycle was done that clothes were just as wet as when I put them in...reported problem at front desk & had to ask for my dryer refund...was not offered. Would stay here again but use a laundrymat elsewhere
Nice, clean, easy to find hotel in Oklahoma City. It isn't in the most picturesque location but it is located close to many places you might like to visit or shop. Our room was clean, quiet and easily accessible as well. The hotel has a restaurant, which was closed on Sunday which was our visit day, but the free breakfast in the morning was there and it seemed quite nice. We didn't use the pool but it was lovely and it seemed the other patrons were enjoying it. Fair pricing and location made this a good choice for us.
This hotel needs to strongly consider more conveniently located access points to the 2nd floor. If, you are in the middle of the building with heavy luggage look for another hotel. The staff and the breakfast was very good. Location is good.
Location of hotel overall was good except interstate 40 is right on top of it, they have a small wall but should be 3 times the height (might help). Small refrigerators and old furniture. Ok for a night or two but not good for much longer. On the plus side Fido is welcome and the breakfast is good.
This place is great for teacher and students to stay. Don't have to worry about student safety, quit, and staff excellent about helping protect students. On top of all that the price is great for small school on small budget.
Traveling with my pup can be an issue but none here. Quick check in, ground floor room, great buffet breakfast, lots of parking and near I 40 for ease of travel make this a good stop. Only issue was remote was not working but repairman came promptly once notified by another. Fixed in a minute. This is more of a 'motorlodge' with rooms opening onto parking lot.
I was teaching at this hotel so I really didn't consider another property, but I was happy with the experience. I really enjoyed the choice at breakfast and the coffee was exceptionally good. The room wasn't fancy but very adequate, clean, with a very comfortable bed and a nice desk to work at, which pretty well covers all the essentials for me. The price was reasonable.
Disgusting. Stayed here on a road-trip with our dog at the advice of AAA. Noisy, old, dirty and thin walls made for a horrible night--even our dog couldn't sleep. Have stayed in a couple of other Best Western Plus locations that were much better. I didn't expect the Ritz, but with 4 stars on TripAdvisor I certainly expected a lot more than this place gives.
My room was clean, smelled fresh, very comfortable, and pleasantly surprised about the seclusion of the room. I had wanted privacy and that's exactly what I received. The staff are among some the very best that I've encountered in a hotel setting. They seemed to really care about my privacy issue and accommodated appropriately. I appreciate that. Thank you!
We stayed for one night in a dingy type chalet accommodation facing the car park. It smelt damp and musty. We eat in the restaurant but staff more or less forced us to have the buffet, not a la carte, which was without a lot of choice. Overall not a good experience. Was pool and fridge however safe would not work,
We always stay here when we are in the CIty for a concert or a weekend trip. The rooms are always clean and the staff is friendly. You get a hot breakfast included with your stay. This is a pet friendly hotel, which is great for us because we travel with two small dogs. The setting and landscaping is very pretty. We had a room on the interstate side but the noise wasn't even noticeable with the air conditioner running. We plan on staying here again in November.
this hotel has been a mainstay in the city for years; the entire area is undergoing a complete overhaul - however, it has already been accomplished at this hotel! it was very nice; the rooms are completely renovated; it has an outdoor pool that is tops, complete with a Jacuzzi area in an open room next to it. with towels. the hotel has great food! an incredible worthy breakfast. if you need a nice place to stay in okc, pony up to the saddleback inn - it will be more than worth it!
We enjoyed our stay as it had everything needed for tired travelers. A bit dated, but clean and comfortable. The breakfast was really good and varied. It is a conference center, a bit out of the way of city activity, but convenient to the major highway.
We stayed two nights and really enjoyed it. The room was very big with two very comfortable beds, microwave, fridge, safe, TV iron and board. It was very quiet and very clean, the pool looked nice but we didn't go in. We used the restaurant both nights, first night we had salmon it was delicious, the second night steak and chicken equally as good. With both choices we had salad bar and really good dinner rolls. The meals were served with a choice of potato and mixed vegetables, the only down side was the plates were too small, get some bigger plates. We used the bar both nights, the wine was ok but the marguerita were fantastic and very reasonably priced. Breakfast was included and it was very good, didn't have anything cooked but it looked lovely. The fruit, bread and pastries were fresh and really nice. All the staff were pleasant and helpful would really recommend it.
We just stayed one night, and loved it. Clean, modern and comfy. The price was right and the people who worked there were very friendly. And plus was a free buffet breakfast. We would stay there again.
Excellent staff and great service. Nice food choices and nice bar! I have been staying at this hotel for about 10 years now and I keep coming back for the valve and the breakfast. This hotel is very rodeo friendly and has great parking for rigs and horse trailers. In addition it is very close to Brick town, the stockyards and nice restaurants as well and the fairgrounds. Course i'm a real cowboy and while the "saddle" stools at the bar are a nice tourist novelty A real cowboy would not be caught dead sitting on one! Comfortable beds and good working WiFi. The hot-tub and sauna are also very well kept.
Hotel was clean and the restaurant was well stocked and well managed. Pool area was very family friendly. The breakfast was an excellent value and the food was good. Our visit for this stay was relaxing and the staff was attentive to all of our needs.
Well first things first as a Best Westerns rewards member i try to stay at Best Western if at all possible. However this will be the first time here at the BW Plus Saddleback Inn. First thing you notice is the cleanliness when you arrive. Upon entering the lobby you are greeted by a front desk person who is courteous and offering help in anyway. The decor in the lobby and restaurant is very welcoming and has the rustic ranch look. Very nice. This particular stay is very surprising to me as for the very Affordable price and the things this hotel has for the guests. This Hotel has a Sauna , Hot tub that is inside in a room adjacent to the outdoor swimming pool. The Room was spacious and very clean. The room was equipped with fridge, microwave and 42" HDTV . The bathroom inside the room was very clean as well. Climate control was controlled via thermostat on the wall and worked great. The bed inside the room was comfortable and welcoming. On this stay i had my wife and 16 month old son and they had a pack and play upon request for my son to sleep in. Every employee i came in contact with was friendly and knowledgeable about the hotel and surrounding area. Check out time is 12 noon which is nice. This hotel also has a restaurant and a separate bar on site which is nice for the guest that enjoy that type of thing without having to travel to have a cold adult beverage. The breakfast buffet for the guest is wonderful . Eat as much as you want and several choices to satisfy your hunger. I would recommend this hotel to other travelers for the Value, cleanliness and decor. I give 4 out of 5 for this stay and would most definitely stay here again.
This is a very large facility with outside room entrances. The location is easy off the I-40. As usual staff was very attentive and helpful. The included breakfast set up was fancier than most BW's we've been to. My husband enjoyed the outdoor pool and whirlpool and we really enjoyed the decor. The side of the building where our room was located was directly adjacent to the I-40 so there was a lot of road noise, but otherwise I appreciated the relatively remote and private 1st floor location because of having our dog with us. We were able to park right in front of our door which we really like to do.
Nice place to stay. Very large dining/breakfast area. Cool lounge also with entertainment and snacks. Lots of nice folks passing through there with great conversation. Their staff were all very very nice. Thank you for a wonderful stay in Oklahoma.
We got to the hotel and the staff was very nice. We were gone for most of the day and when we came back, our room still wasn't cool. So, we used the shuttle service, which was awesome by the way, to go to Bricktown. We had an amazing time and we came back with our friends and the room wasn't cooled down. So, we asked to move to a different room and there were no problems. They got us moved to a room above us so we wouldn't have to re-park our car. One of the girls even brought us a key. The pool, hot tub, and sauna were great. So fun and relaxing. We ate at the restaurant as well and it was pretty good. The glasses for the drinks are kind of small but, it's free refills so it was fine. I really don't have any complaint whatsoever about this hotel.
The hotel was good. IT is a huge place. The pool and spa were nice. The room was nice, except the carpet did not go all the way to the wall. There was a 2 inch gap??? I figured it was because it is a pet friendly room, maybe they replaced the carpet in a hurry. The carpet tacks would be a danger for babies, though. Overall we were comfortable. And the room did not smell much for a pet room.
Nice hotel with all woodern interiors from the start of reception to dining, corridor, rooms everything is full of wood works. Appreciate the interior works. Amazing thick Mattress which gave me tight sleep and rooms are clean and neat. Give a try when you are at Oklahome, you wont regret for staying here. Buffet breakfast have lot many varieties and good in taste too.
Everything here was great except the cold breakfast we ate. We arrived about 30-45 minutes before breakfast was over and everything that should have been warm was completely cold. The room was clean and quiet. There is a restaurant nearby or you can eat at the motel.
Super nice hotel for this price range. Great breakfast area that actually looks like a restaurant. Very convenient location off of I 40. Very spacious hotel and rooms are big and clean. Will be staying here for my second time in September.
Very nice place to stay. The only negative thing would be one of the beds were broken down and had a little bit of a slump to it but it wasn't bad. The beds were a little harder than I prefer but that's not something that suits everyone. Staff were very helpful and overall stay was great!!!
We have always stayed at the Saddleback Inn when in Oklahoma City. I have never had a bad experience and the breakfast is always great. There was a slight delay in opening the fitness center which was scheduled to open at 0600 but was not opened until 0715ish. All staff was friendly and courteous. We will definitely stay again!
My daughter booked, so our Retriever, and we would have a break on our Omaha to Houston jaunt. Very affordable. Clean. By the Interstate, yet quiet. Nice breakfast bar. Serviced professionally by the attendant. We even met a nice couple with a beautiful Golden. And this locale is set up to accommodate large functions, in so far as lodging is concerned.
Nice hotel and they really were pet friendly. Many hotels claim they are pet friendly but are not really in practice. The room was clean and well decorated. They had a nice area for pets. They also had a nice breakfast.
This was an excellent example of a chain franchise done right. From the service at the front desk to the service in the restaurant I had no complaints. The food was reasonably priced but flavor did leave some room for improvement. The place was clean and safe, we would definitely stay there again!
A nice place to stay, convenient to the Interstate. The desk staff was pleasant and check-in was quick. Although the outside was a little old and worn in some places, our room was clean and modern, and everything worked well. The bed was comfortable and there was no outside noise to speak of. The complimentary breakfast buffet was fine: the food was just okay as to quality and selection, but it was served in a dining room rather than the usual lobby. The servers were friendly and helpful. For travelers who run: I ran early on a Monday morning at the beginning of rush hour. The road fronting the hotel had sidewalks, but they were under construction in some places and ended quickly to the north. They continued for awhile south of I-40, but that entailed crossing the intersections at freeway on- and off-ramps. We enjoyed our stay, and would stay here again.
Very spacious King Suite. Nice pool and jacuzzi. Nice staff. No issues at all with our stay!! We overslept and missed breakfast, but with the pool open till 11 we got to bed a little later than expected too. Highly recommend!! I've stayed in a lot worse rooms for a lot more money so the rate here was very well worth it!!
Our overnight stay was fabulous. Everything a weary traveler needs. Clean, comfortable room, coffee maker, refrigerator, microwave, iron/ironing board, a safe for valuables, great shower/tub. We could not have asked for more. Thank you.
Hotel is a very nice hotel to stay for business or pleasure. This place is huge and the parking is very tight. Breakfast is terrific. Staff is great. This hotel definitely needs a exterior upgrade. Rooms are very nice and have some great upgrades. Beds are comfortable.
One night stay on US trip. Swimming pool clean and busy night. Room clean. Wifi not the best. Breakfast was great and all round friendly staff. No noice. Laundry clean. Great stay. Will stay here again.
My husband and I were very impressed with the layout of the hotel. We normally do not stay in hotels where you can enter your room from the outside but the Saddleback had a classy appeal. The rooms were very clean, spacious, and pet friendly. Our fur babies loved the fake fire hydrant, the pool area was very inviting, and I liked the numerous benches to sit on around the hotel. Breakfast was free and each morning they will ask for your breakfast tickets. Coffee was hot and the biscuits and gravy were yummy. They also alternate the breakfast daily. What disappointed us was the bathtub! During the first shower the tub was backed up and there is nothing worse than showering in dirty water. When I called the front desk they sent someone down to take care of it. However, I find it hard to believe housekeeping did not notice the water backing up while they were cleaning the tub. At any rate, once they fixed it we had no problems afterward. The staff we interacted with were very friendly.
The staff is great, breakfast was the best we have had at a hotel and it was buffet style. Shuttle will run you anywhere within 3 miles for free, which is awesome! Only real issue we had was the bed was extremely firm!
Amazing - it's the 4th Best Western hotel I have stayed this summer and they have all been amazing. Everything at the Saddleback Inn was wonderful - will be staying there again next year. The breakfast was over the top and the wait staff equally as good. Great beds, beautiful pool.
I read the reviews of others who have stayed at this location.I drove a few miles off I 35 to get there, but worth it.A older motel, but clean,large rooms,good outdoor swimming poo and,a very good breakfast selection.--- Would stay at this Best Western Plus again.
Exterior a bit run down. Could use face lift including better landscaping. It does matter to visitors from out of town. Breakfast fantastic with great wait/kitchen staff. They were very polite and kept the the buffet and tables clean.
Stayed here on my travels by myself to see my daughter. It was quiet and I felt safe since I was here alone. Also, had the truck loaded with some of the daughter's possessions and had no problems with it in the parking lot. This is a beautiful hotel and has a wonderful breakfast buffet. I received a great price booking on their sight online. I would stay here again. Close restaurants and if you don't want to get out for dinner just call room service!!
We stayed here for one night on a trip south. We arrived a bit early in the afternoon but getting a room early was not a problem which we really appreciated. I requested and was given a first floor room. The hotel is pet friendly and our room was very close to a place to walk them. The room was very clean and the beds comfortable. Our room was right next to the freeway however and there was noise from it. We were able to park the moving truck and trailer we were driving but there wasn't a specific area for large vehicles so that is something to keep in mind as well. We did enjoy the pool very much. Unfortunately for us we were there on a Sunday and the restaurant was closed so we were not able to try that. I would stay here again.
We stayed on a Sunday night during a motorcycle road trip from Hot Springs, AR back home to Texas. It was hot. The rates at this beautiful hotel are amazing! The rooms are spacious, clean and comfortable. The pool and hot tub were very relaxing. It was a shame the restaurant and bar are not open on Sunday's but the shuttle was free to take us just up the road to Buffalo Wild Wings and they are prompt to pick up when requested. Complimentary breakfast was filling. Full wait staff to fill drinks, and take special orders. We will definitely stay here again during other trips to the city. My only complaint (if it is one at all) is the elevator was closed for repairs and the staircases were not too convenient to our upstairs room, not that the elevator was very close either. No big deal, the walk did us good.
We loved this place and will be back. The bed in our king suite was very comfortable. The kids liked the swimming pool. Very convenient to the interstate. The room was very quiet. The buffet was fresh and had everything you could want. Real scrambled eggs, crispy fresh bacon, buscuits, cereals, yogurts, potatoes, etc
Great Location, Great Food in the area. Easy place to find and quiet area at night. Need to go to Trapper's for dinner. Cattlemen's steakhouse is 5 minutes away. Great Location outside of downtown. 5 minutes to airport.
All of our needs for, room reservation, private buffet and swimming pool was wonderful. The group sales person went out of their way to cater to our needs. I would highly recommend this hotel for future events. The food is good, staff is friendly decorum is very good and the swimming pool and hot tub are nice.
Just passing through on our way to Santa Fe New Mexico. Convenient and right off Highway 44 we found a welcome retreat at the Saddleback Inn. As we entered the lobby, we noticed the southwestern decor and were greeted by two friendly ladies at the front desk. From the moment we walked in we could smell that the lobby was clean. Everything looked very nice and presentable. Our room was equally as nice and clean. Later we tried out the restaurant The Arizona grill. My son got chicken quesadilla and refried beans and Spanish rice and I had the southwestern eggrolls. We also had some of their chips and salsa. We were pleasantly surprised with the food. Found it to be very good. We would definitely stay at the Saddleback Inn again if and when we are back in Oklahoma City.
Could use some updating and could be a lot cleaner. Towels were musty. Friends vehicle stolen from parking lot. Dirt and trash on the side of the bed near the wall. Its not the hotels fault for the truck being stolen but we just felt unsafe after that.
My recenr 5 day stay at the Best Western Saddleback in OKC was very pleasant and comfortable. It has been more than 20 years since I stayed at a hotel with outside entrances to the room but once I entered our suite I found it very clean with a modern decor. The bed and pillow were extremely comfortable. Breakfast is included and the food was very good! All staff were pleasant and accommodating. You won't find a better hotel and amenities for the price.
On way back home, stayed at Best Western Saddleback. Large hotel property with several building, plenty of parking. Stayed in room 1033 that faced the business park, so relatively quiet. Outside entry, and parking we could backup to the room door, so easy access. Very nice decoration, very clean and comfortable accommodations. Ice vending I did have to go to the third floor of the "tower" all the other locations did not have functioning vend, or the key would not let me in the vending room. Ironically the laundry facility is on the third floor as well. They are currently installing an elevator in the main building. Bar and restaurant on site, as well as several meeting rooms. Registration provides "tickets" for breakfast at check in. Breakfast is buffet style in the restaurant, standard fare eggs, sausage, gravy, pastries, but they had fresh fruit. melon was especially tasty. PLENTY of seating, and host was very attentive to clear plates. They had real plates and silverware, not the standard disposable. Well recommend the facility. Very nice accommodations, very nice breakfast, very nice staff.
We enjoyed staying at this hotel, the staff was really friendly and the room was really clean and so nice! We really had a great stay and enjoyed the breakfast the next morning! The staff was all really friendly from checking in to being greeted at breakfast and checking out. Would definitely stay here again when traveling through this area!!! Helen
My new wife and I spent 3 nights at the Saddleback Inn for a short honeymoon over the Independence Day weekend 2016. The room was clean and comfortable and had everything that we needed. The price was really pretty good too considering that they had a full hot breakfast buffet included with your stay. We used the outdoor pool a couple of times and it was nice and cool even in early July. We used the pool one evening and it was really nice. It did start to get a little full with families and kids, but we have kids too and knew that there would be be a lot of families on vacation with kids that weekend, so it was expected. They also have an indoor hot tub that we used and it was nice, although a little small. In the hot tub room is also a dry sauna, but we did not use it ourselves. The breakfast area was a little loud and chaotic each day, especially Saturday and Sunday mornings. Each morning they had scrambled eggs, bacon or sausage links, biscuits and gravy, cereal, yogurt, fruit, coffee, juice, etc. The first morning the eggs were a little cold (I think that they hadn't turned on the warmer under them), but other than that the food was good, although it was a bit of a madhouse at times. The room was good other than the fact that we had a handicap room and the shower let water run all over the bathroom floor under the curtain. The berm between the shower and the bathroom floor needed to be a little bit higher I believe. All in all a nice place to stay in Oklahoma City fairly close to everything.
If you go to an overnight motel search engine and this comes up with an enticing price - you're good to go! This motel's primary function is to host regional, OKC, business type conferences. But when there's no conferences in town apparently they start "moving" the rooms. The facilities are above average standard, plus there's a very inviting pool in the middle. Breakfast fare is above average. This is all about a potential overnight traveling stop as it hopefully comes with a price hard to beat. And it's right off I-40 on the west side of the city (an advantage if your heading away from inbound morning traffic.)
My husband and I wanted to get a way for a few days. This was the perfect place for us. The location was ideal for shopping and getting around the city. The room was clean and comfortable. Breakfast was delicious and plentiful.
Hotel is centrally located to outlet mall, Bricktown, and white water bay. Offers a shuttle service within a 3 mile radius, which includes the outlet mall and white water bay. Offers white water bay tickets at better prices than if you paid at the park.
Stayed for two nights and enjoyed our stay. Room was clean and nice. We had a corner room on the ground floor and was very quiet. Granddaughter enjoyed the pool. The buffet breakfast could have been a little better with more selections and more seating. Would stay there again.
We were in OKC for a Dog Show. It was easy to get to the venue located in Downtown OKC. They had a nice grassy area to walk the dog. The rooms were clean and comfortable. The breakfast buffet was included with the room. I only used it twice during a 2 day stay. The buffet was better than most of the ones I have used. The staff were also nice and polite. Will stay there again if I go am in OKC again.
very comfortable bedding & pillows, very nice clerks, excellent breakfast, soft bath towels and great water pressure in the shower. There is a high degree of safety/security when staying at a BW. The breakfast is not rushed and food is restocked quickly
This is our first stay at this hotel. We usually try to stay in Best Westerns because the beds are usually very comfortable for the price of the hotel. This one was no different as far as beds go. This hotel is huge! It is fills a 6 acre property. The pool is beautiful and right next to the breakfast area. The night clerk was about the only person on the hotel staff that we interacted with. We booked the room through the rewards center about 8pm as we were driving on the highway. The clerk was very efficient in checking us in and explaining everything to us when we checked in about 130 am. He apologized for upgrading us to a king suite when we booked a double queen room. He gave it to us for the same price and thought that was a bonus. Although he was very pleasant to deal with, I was not happy with the unavailability of the room we booked. He explained that someone had stayed over and therefore there were no double queen rooms left. I have a hard time understanding that since we did not even book the room until way past checkout!. We were traveling with our 13 year old grandson, and a queen bed is much more comfortable for him than the fold out sofa bed that is in the suites. It was too late, and we were all too tired to argue about it, so we just checked in and stayed. He also was emphasizing that we should not miss breakfast because it was a wonderful buffet instead of the usual hotel breakfast. We made it a point to get up early enough to go to breakfast. It was not as wonderful as he made it out to be. The items on the buffet were the same as what Best Western hotels usually offer, minus the waffles. The eggs out of a carton were fixed more like huevos rancheros and there were hash browns and fresh fruit. The dishes were actually dinner ware instead of the usual Styrofoam and there were uniformed servers pouring coffee and water for the guests. All this did not change the flavor of the eggs or the standard sausage links any. I cannot say the food was any more special than usual, just a lot more fanfare to make it look more fancy. I think I would rather have paid less for the room and served my own food on the Styrofoam dinnerware. I would probably stay here again if in the area. The room was clean, showers were good and the king bed in the room was quite comfortable. We did not have time to stay longer and check out the other amenities available at this hotel as this was just the last stop on our way home from a month long road trip to the east coast from Albuquerque, NM, and we had only one more day to get home. The hotel was easy access from I 40 and easy to find. Plenty of eating establishments around the property as well.
Not expensive and easy to locate in the western edge of OKC. Plenty of eating options on Meridian, the main north/south street nearby. Comfortable bed in a large room with a split bathroom setup. Tub and toilet behind the door, sink on large counter is separate. Outstanding pool and facility in center of 2-story buildings all around. Plenty of free parking. And the daily free breakfast was a very good buffet with real scrambled eggs and lots of other choices. All staff people (especially those in dining area!) were friendly and helpful.
Husband, teenage daughter and myself stayed here last night .. just passing through and it seemed to get good reviews when I checked online so we decided to stay. The good: room was clean but the bathroom needed some updating.. The lady at check in was really nice and helpful. Also the location of the hotel was right off of the highway and central to restaurants in the area. Ok the not so good: the pool was nice but the railing was broke and the hot tub was out of order and to make matters worse the pool was full of a large group of people that were busy getting intoxicated which made my husband and daughter not swim for very long. Also the free breakfast was not real tasteful .. I think the eggs were made from powder and the sausage was so so spicy .. I took one bite and couldn't finish it. Oh and in the morning , it was really quite annoying to try and pack our car while having the 2 pool boys blatantly staring at my 14 year daughter .. I don't think the pool ever got cleaned.. Smh Of you can get past all of this then I would say it's a fine place to stay .. With the exception of the girl at the front desk .. This place wasn't real hospitable.
Was traveling through Oklahoma on our way to the grand canyon via motorcycle and it was hot...hot...hot, I started calling hotels around and this one was the closest, the gentleman on the ph gave me a price and I didn't care, just wanted to get off the road, all I can say is this hotel was awesome, clean, staff was friendly, they have a full restaurant for supper and breakfast was buffet style, they also have a nice pool, this is in the top five hotels that I've stayed in and would definitely stay again.
Clean, comfy, friendly staff, decent (Free) breakfast. This is a pretty large hotel but the rooms are "motel" style. This gave you easy access to/from your car, but I was on the first floor very near the main building and could hear every word of conversations from people walking by outside. The rooms were large enough to have floor space to exercise and everything was very clean. I appreciated the microwave, fridge, and ample hangers for my work clothes. They had a (small) exercise room and offered a free hot breakfast with very nice staff that made sure my coffee cup stayed filled.
I was impressed walking into the foyer, was third in line but welcomed and told it would only be a minute or two. Those serving breakfast were friendly and helpful. Everything was clean and neat. A good stay.
I wanted to thank the staff of the hotel specifically Suzanne and Maureen who went out of there way to make my Stay great. The room was great and the bed was one of the most comfortable I've slept in at a hotel in years. Thanks again, I wouldn't hesitate to stay here again.
The hotel staff were amazingly friendly and helpful! I was impressed with the cleanliness of the entire place considering they had remodeling in progress. The breakfast was excellent, and I must say one of the friendliest places I have ever stayed!
We attended an awards banquet for the Cat Fanciers' Association, inc Gulf Shore Region held at this hotel. Even though there were renovations going on, the lobby area was excellent, the staff was very friendly and helpful. We were able to park close to the room (ground floor). The hotel was pet friendly and the room was well more than ample in size! The room had a refrigerator and microwave. Y=The banquet hall was a good size with an excellent audio-visual set up.. Even better, the food was excellent. and the service was speedy and courteous. All in all, everything was excellent!!!
Clean, comfortable rooms, nice amenities, (coffee makers in room a must! ;) ) one of the better places I've stayed for the value!! Courteous staff, prompt (mostly) shuttle service. Breakfast included, which is nice. Restaurants on site for lunch and dinner, but I didn't use those. Pool, meeting/banquet facilities. Enjoyed my stay!
Stopped in OKC on our way home from vacation. This place is right off I40 and easy to find. We didn't see a problem with the immediate area. Pool was large and nice and the granddaughter enjoyed it. The room was clean and AC worked good. We had a free breakfast buffet although they charge for some drinks such as hot cocoa. On checking out, the clerk mentioned that they offer coupons for the nearby water park so you might ask if there are coupons for other attractions.
Its a nice hotel, Rooms are clean and neat. Updated. The bed was a little harder than what I'm used to but wasnt bad. The room was nice and big with plenty of space. Also pet friendly as I was in town for a dog show and requested a lower level room and they were very nice and accommodated my request.
location, access, breakfast, large room, nice bathroom, comfortable bed..........all are excellent! there is one thing nicer........fantastic outdoor pool! nice desk people and other staff, too. for about $115/night, this was a great value.
Room was clean. We called ahead to advise it would be a late check in and they understood and advised it would not be a problem. Once we arrived, the front desk manager was extremely nice and accommodating. Only one real issue which involved the room location. When I made online reservation I specified we needed ground floor room or near the elevator as spouse uses a walker (didn't need a full handicapped room but this makes it easier for him to access room without a significant walk). At check in the assigned room didn't incorporate that request. Unfortunately, due to our late arrival and bringing that request to their attention, the rooms meeting that criteria were occupied. The desk clerk searched to find a room that would minimize the walk, which was appreciated. All in all a pleasant stay.
Overall it was pleasure to stay at this inn after a very tiring day on the road. The staff was friendly and accommodating . I was happy to know they are pet friendly. So, if you're looking for a great inn in Oklahoma City....look no further than the Best Western Inn
Love this hotel, have stayed on several different occasions one of the nice ones in Okc that has truck parking they could definitely work on the Arizona Grill took over an hour and a half for food with practically empty restaurant, seen a couple people walk out because they sat for a while and nobody addressed them.
Traveling west on vacation, we stayed one night in Oklahoma City at Saddleback Inn. Spacious sleeping area and bathroom were greatly appreciated. Really liked the openness and layout of the bathroom with plenty of vanity area around the sink. Landscaping outside the room was relaxing and enjoyable. Best place we stayed during our 11 day vacation. Wish we could have had this room for our 3 day stay in Flagstaff, AZ. Will highly recommend the Saddlback to others.
A wonderful large property w/ wonderful rooms and a housekeeping staff second to none. Everyone is so very helpful and the breakfast was very nice, BUT, I stayed here for three days on business and without a doubt the absolutely WORST INTERNET in the US. The saddest part is that previous reviews have complained about the internet service and they have done nothing to improve it. I don't understand how you tout a property as conference center w/such horrible internet. But, other than that its is a marvelous property w/marvelous employees!
I liked the motel style to this place. Clean room, comfortable bed. Pool looked well maintained, although we didn't swim. Breakfast was really crowded, but staff did a nice job of keeping things full. Food choices were okay as far as free breakfasts go; appreciated that they offered fresh fruit. It was pretty humid during our stay, so there was a musty odor to the room; other than that, and the unwanted evangelical 'don't go to hell' card left on our car, this was a nice place to stay considering the affordable rate.
Asked for and was told that I would have a pool side room (traveling alone and did not want an outside room at the alley) and return airport transportation and told them my flight was at 7:24 a.m. When I got there I had an outside room and transportation did not start till 7:00 a.m (could not make my flight). Had to keep the rental car to get to the airport. People in the cafe were awsome.
We stayed on the first floor and the rooms are direct outside access. Had I have paid attention to the area this hotel is located, I would have chosen a different Best Western for my leisure stay. The property is located in a panhandler and homeless area due to high traffic. Someone tried to gain access to our room while we were in it. Luckily, the door was locked. Don't stay on the first floor. Request room higher up. Otherwise, good hotel and fantastic breakfast.
Was in town due to a family member in hospital. Stayed here because was recommended. Beds were hard. Room appeared clean. Breakfast buffet was good. Had hot food and a good selection. Liked the western décor.
This is one of the nicest hotel we have ever stayed in, staff goes above and beyond to make sure you are taken care of. When you walk into the lobby, it gives you a warm feeling and you know this hotel is the place you want to stay for one night or for an extended stay. We are planning another trip in a few months and we will definitely go back to the Saddleback Inn.
This hotel is quite nice. Seemed to be full of golfers so I guess a preferred spot for them. Breakfast was bland and basic but available. Room was great, we had a suite with a balcony so was roomy and clean. Pool was disappointing because it was dirty and the Jacuzzi/spa was very dirty. This let the hotel down. I went down to have a swim before breakfast and couldn't bring myself to get in. This level of cleanliness needs looking into as the rest of the place was very clean.
We spent the night here while driving across the country. Great rooms, friendly staff and dog friendly. Easy on and off from the highway. The breakfast was wonderful and kept being topped off even 10 minutes before it was supposed to close. We ate out on the patio by the pool.
In fact, the internet in our room didnt work at all. Beeing an Best Western Plus with an advertised high speed internet its a shame!! Room was ok and breakfast average. We stayed there for just one night so its ok. Right next to the interstate.
The rooms were clean, and cheerful. The staff was awesome! Loved the pool and the food was delicious. Great place to escape and unwind in the bar as well. We walked across the street for Dinner one night, easy access off Interstate 40 and within walking distance of many places to eat or drink.
Reading some of the reviews of past customers I was just a little bit leary of staying here. Some said thing like it was old, or the rooms smelled. or fixtures in the room did not work. That is not at all what we found. From the hotel staff, to the room, and the morning breakfast buffet our stay was fantastic. We were traveling from North Carolina to the San Francisco bay area and out of our entire trip this Inn was our best night stay.
Work on delivering better service and accommodations up-front - or at least quickly rectifying any reported problem. The staff were not able to rectify a couple problems I had. First, I was unable to access the wifi in my room. The staff first didn't know what signal I should use, then suggested I didn't know how to use wifi, then later admitted the switch covering my portion of the hotel was broken. Although offered a different room that "might" have better reception, I had already settled-in to my room by the time and was told it should be fixed soon enough- I didn't have room access for the entire week. Then, the swing-lock on my room door got jammed after I exited, causing me to be locked-out. When alerted of this issue, the staff asked me to wait until a back-up person came, then could not open the door (I had to figure out how to jimmy the door for them). This all caused me to be late to my meeting. Other issues: large trucks blocked-off parking spots and other areas around the hotel and were fairly loud during my stay. Room service was unimpressive- maid overlooked that my shampoo and soap had run out by mid-week. Fitness room was tiny. The property layout is very spread-out. My room was about as far as you could get from the fitness room, the small coin laundry and the ice/vending areas. Breakfast buffet had variety, but low quality of food. Staff struggled to keep-up with the breakfast traffic. One man at the reservations desk was courteous and offered tourism suggestions, courtesy shuttle and rewards program, but after that it was all downhill (as in not good).
We stayed here for one night and that was enough. It was well outside the city although a shuttle bus costing $5 was available to take people into town. The hotel is a motel style establishment with 3 double story blocks around the pool. The 4th side contains the reception, bar and restaurant areas. The accommodation blocks had back to back rooms with the inner room facing a pleasant pool area while the outer room was on the street. Our room was 1035 and, you've guessed, it faced the street. The hotel did not have its own fenced grounds so parked trucks and people wandering past your room door were commonplace. The hotel boasted free wi-fi but our room was so remote from reception that it didn't work. There was an internet point in the lobby. The room itself was big and had 2 x double beds, a small table & 2 chairs, a desk & chair, safe, fridge, microwave, coffeemaker, A/C, and an iron & ironing board. It was rather dark and its location meant keeping the net curtain drawn which didn't help. The bathroom was small with an OTB shower and a hairdryer. The wash basin was actually outside the bathroom against the back wall. There were several eating places fairly close by and a small supermarket in a nearby petrol station. The hotel had a restaurant which a number of our group tried in the evening to take advantage of a discounted fish & chip meal offer. They said the food was fine but were very unhappy to see a 20% COMPULSORY service charge slapped on their bill. The hotel also provided a complimentary breakfast. This consisted of spicy sausage, scrambled egg, shredded potato & onion as well as fruit juices, cereal, pastries & yogurt etc. The hot food was very tasty, well presented and was the best we had on the whole tour. I have no doubt that had we been accommodated facing the pool that my review would have been more favourable but I can only comment as I find. Along with a number of others in our group I didn't like being located on the outer fringes of the hotel
On our cross country trip we decided to make a 2-night stop in Oklahoma City. We required a pet friendly hotel. We arrived late in the evening and the staff was very helpful getting us checked in and off to a nice restaurant. Really appreciated the shuttle there and back since we don't know the city. I was very impressed that the front desk made sure the security guard escorted me to my room late a night since my husband had gone back to the room earlier before me. All staff including the breakfast staff were very helpful and accommodating. The room was basic but clean. The only critique I can offer is that the breeze ways had gathered some dirt and leaves and the door mats could have been cleaner.
The hotel needs some refreshing. Room smelled musty and sheets were worn. Our first room had a plumbing problem and the staff was quick to move us to another room. Seemed like breakfast had been downgraded from what we remembered getting last year.
Stayed for 3 days. Pet Friendly and the breakfast is very good. Our room was in the back with I-40 traffic. Really just needed a place to crash at night so with the AC on and the curtains drawn the traffic noise was not an issue. Many times pet friendly hotels use air freshener in excess but I did not notice anything here. Our room was spacious (we just moved twin boys out of the OU dorms so there was a lot of stuff in the room). The toilet did not flush well and I had to use a plunger on it twice.
Stayed at this hotel while on business recently. Flew in late at night to OKC and wanted something close to the airport since I had never been here before. This hotel was close, easy to find and cheaper than lower rated hotels in the same area. I had read some comments about rooms being outdated. Mine was fine, newer TV, decor etc. In room internet worked great, room was nice and big, clean and bed was very comfortable. The best part was their breakfast. I have stayed at many BW hotels across the country and the breakfast here had more choices and was the best one I have ever had at a BW hotel! Would definitely stay here again..
Big room and bed only thing was the room smelt of cigarette smoke even though it had a non smoking sign. Called reception and when we went out to eat they came and freshened it up. Not told breakfast times and no info folder in room and do missed brekky by 10 mins
Great hotel that had a difficult start for us. Wifi issue, curtain valence falling and fridge not working. No problem, all solved in minutes and managed by the ubiquitous Patrick Powell, the manager. Immaculately clean, superb outdoor pool, indoor jacuzzi and sauna, hotel bar and separate restaurant, courtesy bus, great staff, great lineup, definitely a place to return to
Although I can't say much for the neighborhood, this is a comfortable and quiet hotel, great staff, very helpful, food at restaurant was so-so, beds comfy, pool is very nice. Good location for airport in and out. The entire place could use some updates but overall I will stay there again.
Rooms were spacious, comfortable and renovated. Nice staff who went out of their way to make our stay a good one. Breakfast was convenient and timely. Location off of I-40 so we did not have to get out of our way to continue our trip.
We stayed here last year when our school played at state and was satisfied - so we stayed again this year. We are still very satisfied with the hotel. The breakfast is good, the rooms are clean, the beds are comfortable. The reservation department - not so much!!!
This is a great place to stay, convenient access to highways, lots of eating establishments close by. It is also close to the fairgrounds and the water park. The grounds and interior are immaculate. The buffet breakfast is awesome.
I stay at this property almost every week. I am constantly amazed by the quality and professionalism of the staff. The experience is as good, or better, as properties costing twice as much. Their location is ideal. It is close to the Airport and provide their own shuttle. They also provide easy access to downtown OKC and its many attractions.
This is a great hotel for price very nice and friendly. The staff was great. The pool was so clean and pretty with lights at night. They had bathrooms everywhere and also ice machines located in many locations.
Room was clean and comfortable, bed was comfortable, bathroom was updated. Breakfast buffet was excellent (and free). Pool and common areas were updated and clean. Slightly noisy due to exterior door and highway nearby.
Room was very clean and comfortable, bed was nice and bathroom was updated. Breakfast buffet was excellent (and free). Pool and common areas were clean and updated. Slightly noisy due to exterior doors and highway near by, got loud in the morning when large groups were going to/from breakfast.
We've stayed at the Saddleback Inn several times and have always enjoyed our stay. They've got a great complementary breakfast buffet with comfortable rooms and nice grounds. Their location is an easy drive from downtown and it is off the freeway far enough to be fairly quiet.
Saddleback motel is an excellent place to stay for the money. Clean, easy access to rooms and all the basics covered. Continental breakfast excellent. Shower had good pressure and stable. Bed was comfortable. There was a little highway noise as the motel is close to I 40
The service was exceptional, we were provided with a crib for my 2 year old grandson, the rooms were very clean , up to date , with a nice clean smell. Absolutely Wonderful service! I cant say enough about how friendly everyone we met were. We were going to skip breakfast and get back on the road, but after seeing the breakfast bar , we decided to stay. wonderful breakfast bar, very fresh fruits, bacon, scrambled eggs and biscuits and gravy . The waitress was so friendly and helpful, really enjoyed our stay here. Would stay here again.
We have stayed at the Saddleback foe ten years now. We have noticed this trip there was improvement in the grounds and looked very nice. The breakfast is a full restaurant buffet and has always been one reason to stay there. We use the doctor visit rate and feel it is a great value.
Clean, comfortable room, bed was comfortable and linens clean. Easy access to freeway, lots of eating places in the area if you don't want to eat at the hotel. Friendly staff, have been there many times, and would go again and recommend to others as well.
The room was in a noisy area of town and the room had an old cheap motel smell and the kicker was the Internet did not work. When traveling, it would be great to check up on email and download trip pictures but that was not going to happen here. The rooms all have outside entrances which I do not care for. The breakfast was a buffet in the motel restaurant. It was okay. I would not stay here again and would not recommend it.
BEST Best Western I have ever stayed at and I almost always stay at these hotels. Great staff and grounds were perfect. Very accommodating of us being on a motorcycle and very friendly. This is an A1 property.
An excellent place to stay. Clean, great western décor, capable and friendly staff providing above average service. Hands-on management - present and helpful. Two-story structure, with only one elevator remotely located. Another elevator planned for completion in next three months.
This is an older motel property. It is two story and at the present there is only one elevator which is not convenient to the parking lot. They are apparently putting in another elevator. The rooms have been renovated but the bathrooms are still very small. The rooms are a good size. There is a fridge and microwave in the room. There is a pool which is not heated. It would be nice in the summer. There is a full breakfast in the morning. The front desk staff were very helpful and cheerful at check in. It is convenient to Interstate 40.
Very nice hotel. For some reason housekeeping did not exchange our towels even though we left them on the floor. Overall though the staff was friendly. The breakfast was good. I'm looking forward to going back next month for my friends wedding.
One of the best for the money. The front desk was helpful about finding the right room for me. The room was big, comfortable, clean, nice layout, and a restful sleeping bed. Morning wake up to a nice dining area with a great tasting breakfast and excellent service. Who could ask for more. THANKS.
Nice night of leisure on a long trip. The service staff were friendly, courteous and very helpful. The grounds were well kept and the pool was a pleasure after a long day of driving. The beds were comfortable and the location was quiet and afforded a good nights sleep. I have stayed several times in the past and was never dissatisfied with my stay or any of the staff.
lobby and r0oms were very nicely kept , it was great that they offered a lounge and food service so after a long day of traveling there was no need to find a place to east for dinner or breakfast , breakfast was much better than other hotels that offer a so called breaskgfast
This hotel adequate for our stay. I didn't like that our door was to the outside. I prefer to have inside room, but we had booked this online and I guess had not done the research need to know about the outside doors. Our particular room was older, but seemed clean enough, just didn't look as new as the photos online. The free breakfast was very good and was in their restaurant. I can't say I would stay here again, although as I have stated it was all we needed for a good night's rest and a good free breakfast. There was wifi only in public area.
We were impressed when we stopped by here last December on our way to Arizona, so this spring, on our way back east, we made special plans to stop at this inn again. It is clean, well appointed and a fine staff ready to help in every way.
Everything during our stay was pleasant except for the check-in staff and the absence of any complimentary breakfast or coffee. We had stayed at 3 different hotels that week during our travels, and this was the most expensive while providing the least guest services. Nice, clean hotel in a quiet area, convenient to the highway, adequate small pool & jacuzzi, nice fire pit area for relaxing.
The hotel overall was very nice. The food in the restaurant was very good. The waitress was hard to find and there was no one to be found in the bar/lounge. The bathtub and the bathroom sink never drained.
Everyone was polite, friendly and very helpful. The made sure I knew if there were any additional charges for anything and explained all benefits that the hotel offered. I very much enjoyed my stay at this Best Western PLUS Saddleback Inn & Conference Center in Oklahoma City, OK.
We really appreciated the excellent service and amenities. The hotel was clean, up to date, and the staff was professional and helpful. We made a mistake when booking, which was our fault, but the staff bent over backwards to correct it anyway. We appreciated their courteous service the entire stay.
The service at the front desk was awesome from the check in, to the re-key and check out they were very helpful and knowledgeable. The breakfast was great, looked and tasted great and was hot, and free. The hotel room was clean, no foul odors, clean bathroom, shower, towels, and the beds were very comfortable as well. Great experience overall, I will stay here again and recommend anyone to stay here as well.
Was like going back in time to the early 1960's! Only GOOD I can say is the bed was comfortable. Room was very dated, no inside access to front desk or restaurant. Outside noise was excessive, especially airport traffic. Lastly breakfast was HORRIBLE!! Cold coffee, selection of scrambled eggs, bacon, hash browns and biscuits, all nice and cold!! Sadly, to me, this was a waste of money. Would never go back again.
The staff were all exceptionally friendly. Rooms were average. Very clean but nothing spectacular. Several cable channels were offline. Shower nozzle was not properly secured to the wall. The heat/air never caught up. But the rooms do have a safe, fridge, and microwave. The rooms are not the most secure set up especially for the area. The lobby locks the doors at 11 pm but all rooms are accessed outside and the staircases are also outside and very hidden. Didn't have any issues, just didn't feel safe. It was nice to have meeting rooms on the property (for additional fees) so we could meet and stay all in one place. There is also a restaurant and a bar onsite which were very good and friendly. Breakfast bar is included in the room rates.
We enjoyed our stay here with the exception of the wifi, which never worked on my devices. The breakfast was very good on both days we were there. The location was good as we were there for the NCAA Basketball Tournament and we were within 6 miles of the event. Our team did not win, but we stayed the extra day to take in some sights in Oklahoma City.
We chose this motel in large part due to the reviews, particularly having a restaurant in the hotel and a "great" breakfast. Having that all there would be a worthwhile convenience. Turns out the restaurant is very limited and the breakfast was far from "great". We had dinner there and all dishes ordered but the Ceasar salads were below average, with the salads just average. The breakfast was lesser in variety and quality than that at an "average" Quality Inn. I cannot remember the last time I went to a restaurant where the juices, as well as the coffee, were watered down. This is an older set of buildings. Although they have made some upgrades, it is still older. The rooms are clean, in good good shape, and good sized, but with tiny bathrooms and are not well sound proofed. The walls are quite thin. We had a restless night's sleep. On the upside, the staff tried hard and were really good.
This is an older property that has been refurbished. It is very clean and the bed was comfortable, but our room on the first floor had a lot of foot traffic passing by (with lots of rolling luggage) and a lot of kids running around and yelling. I guess that's what we should expect when traveling during Spring Break! The breakfast was typical, served in a cute, southwestern themed dining room. We probably would spend a little more and stay in a little nicer hotel the next time we are in the area. It was also in a kind of industrial neighborhood.
We arrived at the same time as many other guests. The lobby was packed. The four or five staff behind the counter were very attentive and polite and we got our room in no time. The room was clean and looked like it had recently been renovated. When we needed to get another key the next day because ours was no longer working, one of the staff members followed us back to our room to make sure it worked. Everyone was polite and helpful.
The facilities were nice, but we were given a handicap room when we didn't order that. Close to I 40, so be prepared for some noise early in the morning. It was a little hard to find in the dark. The food was good and there are several restaurants need by.
The staff was great, the A/C did not work in room, but stayed on first floor and could open the door and let cool air in room. The ice machine did not work but the staff went and got me ice from the kitchen.
The facilities were more than adequate. There is a restaurant, outdoor (unheated) pool, a nice indoor hot tub and sauna, and easy access to I 40. From our room we could not see the highway but the road noise was apparent. Turning on the fan for the AC created enough white noise to blunt the highway signs. All rooms have entrances facing the parking lot which also added to the noise. This is a pet friendly hotel.
This hotel in particular was very accommodating. The bed was extremely comfortable. The room was very clean and had all the amenities we needed. Great location, great staff. Definitely looking forward to staying again.
Best hotel you can go to. Clean, comfortable beds, and good food. We will always stay at The Best western Saddleback Inn when we go to Oklahoma City. You receive more for your money here. The staff is very friendly and helpful. Rooms are very very clean
Nice outdoor pool indoor hot tub nice pool chairs. Restaurant and bar had limited menu items, but OK. Wall heating control did not work and room cold overnight.. Bill adjusted. Quick on and off of I 40.
First time staying in OKC,went to go to Bass Pro and Cabela's and to check out some places in Oklahoma.We also went to a 60th birthday dinner while in Oklahoma for my brother-in-law and saw some places were my wife went to college.
The hotel was great, all of the staff was very helpful and friendly. We ate at the Arizona Grill and the food was great, the breakfast buffet was great as well. Definitely will be staying here anytime I'm in OKC.
The motel breakfast is amazing. The staff is friendly and competent. The place is obviously old, but it is extremely well-maintained. It could, however, use new mattresses. It is close to I-40, I-44, downtown, the state fairgrounds, the airport, shopping, and restaurants.
Nice hotel. Next time I stay I will request a room facing away from the hwy and parking lot do to noise. Very close to the OK State Fair Grounds. Has a real breakfast cooked fresh, i.e., eggs, bacon, hash browns, fresh fruit, biscuits. Other breakfast items are available too.
I like this hotel for the location, comfortable hotel room and good breakfast and have stayed at this location for all of my travel to OKC. The hotel does show its age from the outside but do not let that scare you away. The rooms are comfortable and the inside of the rooms, lobby and restaurant have been updated. Even though the hotel is located right off I-40 I have never heard highway noise in the room. My company has the same guaranteed rate at most hotels in OKC and my choice is this one.
Stayed here for one night and found this to be a wonderful BW. Room was very comfortable, but did have issue while taking a shower. The water backed up in the tub and took awhile to drain once I was finished. Was pleasantly surprised when we went down to breakfast and found such a nice area with great food and service. I wish all BW's were like this for breakfast.
We have stayed here before and like it! Staff is always friendly. Rooms are always clean. It is an older hotel but well maintained. They offer a free breakfast buffet that is good. HOWEVER be warned...breakfast is served until 10 BUT they close the buffet down at 930 and after that you must order off the menu and pay for it. We weren't told this and arrived at 915 and were told that they shut down at 930 but would still serve us since it was only 915...all that was left was gravy. They offered to make us some eggs but that was it. Eggs and gravy are not my idea of breakfast so we declined. The breakfast debacle won't prevent us from staying again but should have been mentioned upon check in.
We have stayed here several times and have been very satisfied each time. Nice to find a great place to stay when you travel. Great food from restaurant and very clean rooms.The staff was friendly and very heplful
Our room was located in the back near interstate traffic. It was very noisy and hard to sleep without other distractions on in room, at night. We were on the 2nd floor. Managing up a flight of stairs with luggage, 3 year old and a dog was very difficult. Need to specify ground floor when reserving. Motel is beautiful, service was great and breakfast was good.
Easy to find right off I-40. Great location and great breakfast buffet. It is also close to Nic's Grill (OKC's #1 rated restaurant), and many other highly rated restaurants off OKC. Clean room, but bed is a bit firm.
Having stayed at this location several times, this room was as requested and nice. Bed very good and would stay again. Got up late and still had a few breakfast items out, but their breakfast used to offer more fresh fruit which I miss. They could be a little more competitive with their rate would be my main complaint, as many hotels in that part of town.
Jeff checked me in and provided very good detail about the property, breakfast, and restaurants in the area. Excellent breakfast buffet included in room price. Dog friendly. The room was large and comfortable. The property and facility are large and very well maintained. Housekeeping and maintenance were very responsive. The entrance, grand room, bar, and restaurant were really nicely decorated. The bartender provided very speedy service for my dinner order to take to my room. There's room service if you want it.
By now you know that winter storms like hurricanes come with names and Goliath will be one to remember for it had it all; high winds, blizzard conditions, wet snow, freezing rain and of course ice. I was en-route to San Diego, CA. just before Christmas Eve and felt the effects from Tulsa to Oklahoma City. I holed up here (staying 2 nights) when it dawned on me that I had stayed here before. My room had an entrance off the court yard and had all of the amenities of any BW Plus motel. When the morning cook had to rush his wife to the hospital to deliver a new born, the manager stepped in and cooked for everyone, which was pretty good. To add to the level of service the manager even extended the check out time for any guest who needed extra time that Monday after Christmas. This motel has made my list for sure. I hope you'll agree,
We stayed at the Best Western on our way west. The hotel is conveniently located to the interstate. The room was clean, quiet, and comfortable. The bed was very comfortable. The decor was modern and understated. The bathroom was clean and in good working order. Since I teach online, internet connections are important; the internet connection was very fast. Staff were friendly and helpful.
Even though the place is a little dated it is kept well maintained and clean. I've stayed here numerous times and have never been disappointed. They deliver an above average free breakfast in the morning served in the restaurant. As stated there is a restaurant with room service and a small bar to unwind in after work. The decor of the lobby is done in a Southwestern style and makes you feel like you're out west. The only downsides are it's location which is tucked in an industrial park just off of I-40 and exterior entrances to the rooms. There are numerous dining options offered on Meridian Rd. which goes to the airport. I wished the airport shuttle operated earlier. It doesn't start until 7 a.m. making it useless for anyone flying early.
This place is ok. Nothing fancy. Old decor, bedding, furniture. Had maintenance come in to fix some bathroom issues within 10 mins. Then a housekeeper walked in on us not knowing the room had been rented. Breakfast was mediocre. Staff could be more friendly and maybe I would have given a better rating.
I like to stay at this hotel when IN OKC due to the location from the training facility. It is an above average hotel with clean rooms and friendly staff. They offer a complimentary full breakfast for guests. The hotel is older and does show its age on the outside but the rooms and amenities are modern and comfortable.
We come to the National Reining Horse finals every year, & stay at the SaddleBack, ( 20 plus years) . Its a great place & with a great vaule. We book back each year because it's ALWAYS GOOD! THANKS SADDLEBACK! -3 Cowboys from Nebraska
Traveling from New York to San Francisco we had a one night stop in Oklahoma City. We were looking for a clean bathroom and a huge bed only and we found I nice place with everything you need for a long stay. Restaurant and a bar, swimmin pool and hot tub, sauna and a business centre.
Could not fault the quality of Friendly service over-all The restaurant staff were wonderful, food was fresh & well presented The Bar staff knew their jobs & were friendly.. Only thing I would say was not up to scratch..The windows around the Breakfast Dining Area need to be washed.
Nice people but old decor and mediocre food make this a low cost option for rooms and meetings. Breakfast buffet has hot food but it may be sitting there for quite a while. Very poor workout room. Commercial women roaming the back parking lot gives an insecure vibe.
While traveling from Chicago to California we had to deal with an ice storm traveling along I40 around Oklahoma City. I always choose Best Western hotels becuase of their consistent quality, cleanliness and friendly service. What a pleasant surprise when arriving at this particular hotel as we discovered a tasetful western themed hotel with restaurant and bar on premise. We hunkered down during the bad weather and enjoyed pleasant company in the bar and a good night's rest in a comfortable room. Highly recommend.
I was in OKC for the Quarter Horse World Show, having once again made the journey from Australia. I was there for over 2 weeks. As always I had a lovely stay. The room was clean and comfortable as always and although this time it faced the freeway the noise was not a huge issue. For others perhaps bring some earplugs just in case. Free wi-fi handy and worked well. Printers available in lobby if required. The service was fantastic as always. Thank you to all the shuttle drivers who took me on countless trips to the fairgrounds, downtown and to the outlet mall. The staff at the front desk were professional and helpful as were the waitressing staff during breakfast (Candice) and evening meal service. Thanks to Lori for allowing me to store some luggage when I left to do a side trip over Thanksgiving. When I returned I stayed a couple of nights in room 1014 - avoid this one. Despite the sign on the door patrons from the bar will still congregate to smoke and talk loudly outside the room at night. A deal breaker for me. Having a massive ashtray available out there encourages it so the sign is pointless. Fortunatley the ice freeze and rain discouraged them from staying long and allowing smoke to enter room, for which I would have been charged for even though I am a non smoker. This was the only negative and will avoid that room in future (still comfortable and clean for those smokers that value the convenience of the giant ash tray nearby) I have posted detailed comments in other posts so as always I will simply say, its great value and I can't wait to return.
This Best Western Plus Saddleback Inn & Conference Center is our choice hotel to stay at in Oklahoma City. They are very friendly and helpful. We love our 2 room suite. The breakfast is awesome. We enjoyed our dinner and waitress in their restaurant. We love this hotel.
very nice clean and comfortable , can't stay too often due to cost , the complimentary full breakfast buffet was very good , buy you realize you ultimately pay for it from price to stay there , all service and service personnel were very nice
This Best Western is located in a mixed industrial and business neighborhood and made us wonder if it would be noisy or hard to access. Quite the opposite. It was quiet and near many eateries. It appears to attract many repeat guests who love the friendly environment. Rooms are traditional with exits to the outside. Staff are very helpful. The shuttle driver happily picked me up from the airport at midnite and the clerk welcomed me enthusiastically. even though I was late arriving. There is a complimentary breakfast buffet, but it was no easy task for staff to keep it replenished. It also is a good location for a conference.
We were extremely impressed with our overall stay. I was dissapointed when we arrived on Fri. 11-13. We went to the bar to order some food for dinner. Apparently the cook left early and they had no one available to cook. The bartender however gave us a bunch of chips and salsa free of charge. The free breakfast was enjoyable. The room was very clean. The staff were friendly. The front desk was very accommodating, we requested a king bed and they were full. They provided us with a king suite and the same price. Next time i am in OKC, I will be staying here again.
Nice hotel and great staff! The location of the hotel is a mixed industrial and business center. Our room was at the front of the hotel and the room was still quiet. Our room was very clean and the complimentary breakfast is a nice buffet. The bed was very comfortable! Would definitely stay here again.
Having stayed at this property before, felt like the room was fine, but had to move after first room smelled like it had been smoked in. Since our room on third floor, stairs were the way to get there as elevator not in a good location. The rate was higher than normal and discoverd other newer properties had better rates. So was disappointed with some details about this stay. Also the TV didn't appear to be high def and first 2 rooms we tried it was very fuzzy. Will consider staying there in the future and hope they update some details.
I selected this location because the price was quite a bit lower than the other Best Western Motels in the Oklahoma City area. I did not know that it was tucked into an industrial park area. My room on the southeast side of the motel had considerable traffic noise, and I probably would not have slept well if I didn't always travel with a white noise generator. The décor was nicely understated, and the room was very large and had a expansive sink area outside of the shower/tub room. Breakfast was one of the best I have ever had at a Best Western, with many healthy and hearty options. Unlike many locations, there was a server who refilled coffee, provided ice water upon request, and checked that I was satisfied with the meal. Breakfast is served in the restaurant which is very close to the main lobby. The $5 round trip shuttle was a real bonus, given I was going to be touring several sites downtown, It seemed an excellent value. There are several close by dining options, ranging from a Denny's to Trapper's Fish Camp and Grill. When you arrive off the interstate, do not turn into the Days Inn parking lot, the Best Western is only accessible from the first side street after you pass Day's Inn.
Great breakfast. Good fitness center. Nice people. Convenient location. Do I relly have to write 200 words about this hotel? It's a nice hotel. We've stayed here before and we will likely stay here again.
We stayed in OKC because there were no rooms available in Stillwater. We commuted to OSU for the festivities. After the unfortunate events at the parade my daughter wanted to stay with us. The hotel staff was very accommadating with a roolaway bed. The only glitch was at check out when my bill had different rates than were quoted in my confirmation. All was corrected but it made the airport exercise a bit compacted. good stay .Very pleasant staff. Breakfast was excellant.
We stayed at this location two nights. The room was very nice. We had breakfast each morning in the dinning room and it was more than you could expect. Coffee was great. The location to things were wanted to visit was sufficient. The room was quiet even though the interstate was not far away. They provided free shuttle service which was wonderful as it had rained and we were traveling on a motorcycle. They also have a restaurant and bar on site which is a plus. We really had fun as they invited us to join in some sponsored activities on their property. The staff was very wonderful. Rachel is very pleasant and steps up to make certain you have everything you need. Very great staff all around!!!
Travel across country twice a year. I want hotels that are close to the Interstate. Easy on and Easy off. Don't need to be driving around for hours finding the hotel, then trying to get back on the Hi-way. Best Western in Oklahoma City does just that. They have nice rooms, convenient to parking lot. and a descent restaurant for Dinner and Breakfast. I've stayed at this hotel several times and plan to continue to do so.
Gave Best Western a bad name. The lobby is great and welcoming, but the rooms??? Hardly!! The rooms had a musty odor and elevator smelled even worst! The pool area was filthy and overwhelming packed (looked like a city pool)! Place in desperate need of remodeling or upgrades! Breakfast was even worst! Packed, crowded and a germaphobes worst nightmare! Dont be fooled by the lobby!!!!??
This Bestwestern Inn is 15 minutes from downtown Oklahoma City and Dean McGee eye center.It is close to restaurants and fast food places and located away from the highway. The front desk staff are friendly and the hotel lobby is spotless.There is a restaurant in the hotel if you prefer not going out. The rooms are spacious, clean and the beds are pillow topped. We had a relaxing good night sleep. The hotel serves hot breakfast starting 6:00 am. You get real plates and silverware.we enjoyed staying here and plan to i in the future.
My hubby and I stayed here to attend an oil expo at the fairgrounds. It was very close by which was convenient, but what was even better is when I asked for directions, the gal at the front desk said their shuttle would be happy to take us and pick us up! Our rooms were very clean and nice, comfy beds and pillows too. The grounds were well kept, lovely pool area and patio seating. The buffet breakfast was extremely nice with wonderful service as well. All staff was exceptionally friendly. For such a reasonable rate we were over the moon impressed with this hotel and hope to return in the future! EXCELLENT JOB.... AND WE ARE "VERY" PICKY ABOUT WHERE WE STAY, so cudos Best Western!
We made our reservations in advance and wrote in special remarks that my husband needed a first floor room and that we had a wounded warriors service dog because he has a traumatic brain injury. When we arrived I was told that because we had a service animal we would be put in the "pet building" and that there was not a room available on the first floor. When I mentioned the ADA guidelines, a room immediately became available on the first floor. It is frustrating enough dealing with a disability like my husband has. It becomes even more so to have to pull the ADA into the discussion. Once that was resolved, we were given a lovely decorated room. The walls are somewhat thin and you could hear a dog somewhere on the second floor scratching at the door for almost 40 minutes to be let outside. There wasn't any pet odors and the hotel was very clean. Breakfast was just lovely. If it wasn't for our requests not being honored online, this would have easily been a 5 star rating. It would help if the staff was better trained about the guidelines of wounded warrior service dogs.
our whole family stays at the SaddleBack 4-6 times a year. We have never had a bad experience. Rooms clean and comfortable, Staff Fantastic and Helpful., Breakfast Tasty, Plentiful, Hot, Pool Cool and clean, Hot Tub and Sauna--well that's one of the main reasons we go Relaxing.
We are repeat visitors to this hotel. It is clean and the rooms are updated and nice although it may look a little dated on the outside. The breakfast buffet is always plentiful and the service is great.
First time staying at Saddleback Inn will we attended the state fair. Very nice service and great staff. Very clean nice rooms. Will be back during fair. Close to fair and plenty of food places close Nice breakfast and great atmosphere.
My wife and I chose this Best Western based on the reviews here on TripAdvisor. I have stayed at a lot of Best Westerns, and this one rates near the top of my list. Using a AAA rate discount, our king bed room was $96.78. We chose this location as we were seeing the Foo Fighters in downtown OKC. We did not have any complaints about this location (which is rare for me - if you have read any of my other reviews). The breakfast offering was good (and plentiful). The room was clean and well-maintained. Check-in and out was quick and easy. I will certainly stay at this Best Western if I need to stay in OKC again.
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