Best Western Brook Hotel Norwich,  Norwich

3.5/5  - basé sur 649 notations.
2 Barnard Road, NR5 9JB, Norwich, Great Britain - Ver el mapa
+44 1603741161 +44 1603741500

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Calificación de los huéspedes TripAdvisor
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El Best Western Brook Hotel de Norwich se encuentra situado a 5 kilómetros del centro de la ciudad. Durante su estancia en la capital de East Anglia podrá disfrutar una singular combinación de historia y de moderna sofisticación con una gran cantidad de impresionantes atracciones cercanas. Este hotel Best Western le proporciona el espacio idóneo para su estancia en las proximidades del Castillo de Norwich. Los huéspedes estarán situados a menos de 20 minutos a pie de del Castillo de Norwich, de 900 años de antigüedad y convertido en prisión, que hoy en día alberga un museo y galería de arte. El castillo ofrece charlas y talleres para adultos, así como una gran variedad de actividades familiares durante las vacaciones escolares que le permitirán disfrutar de un fascinante recorrido por la historia Norwich. Un trayecto de 15 minutos en auto desde el hotel le llevará al vibrante mercado de Norwich. El mercado permanece abierto 6 días a la semana y cuenta con casi 200 puestos, lo que le permitirá disfrutar de una fabulosa gastronomía, flores, artesanía y mucho más. BeWILDerwood, una zona de bosque donde le aguardan trepidantes aventuras, se encuentra situada a solo 30 minutos del hotel. Aquí encontrará tirolinas, puentes colgantes y recorridos en barco para disfrutar de magníficos momentos en familia. En nuestro hotel podrá percibir el mayor nivel de estilo y elegancia desde el mismo momento en el que cruce nuestra puerta principal, destacando especialmente la moderna decoración frecuentemente alabada por los huéspedes. Los huéspedes en viaje de negocios podrán disfrutar de acceso gratuito a Internet Wi-Fi y de un amplio espacio de escritorio en nuestras 81 cómodas habitaciones con baño, lo que les permitirá disponer de un apacible entorno de trabajo donde recuperar fuerzas. Permítanos recomendarle asimismo nuestras sesiones especiales de Murder Mystery, en las que podrá resolver un misterioso asesinato mientras disfruta de una copa de champaña y de una exquisita cena de tres platos. Los viajeros encontrarán que nuestro cordial personal es tan acogedor como nuestras instalaciones, ya que para nosotros los huéspedes son siempre lo primero, tanto en su primera visita como en la número cien. El Carrefour Health Club situado en las proximidades del hotel ofrece sus instalaciones a nuestros huéspedes con una tarifa de 5 libras esterlinas.

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Habitación 1

Opinión de nuestros clientes


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Basado en la opinión de 650 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
155
Muy bueno
 
204
Bueno
 
162
Mediocre
 
68
Horrible
 
61
Con amigos Con amigos 70
De negocios De negocios 145
En familia En familia 128
En pareja En pareja 244
En solitario En solitario 29
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Best Western Brook Hotel Norwich,Norwich
  • 2
    « At least I don't have to stay here again!! »

    I was not impressed with this hotel mainly due to some of the staff! I had booked a double room, (Don't like sleeping in single beds), and was given a twin room. The deadlock on the door was inoperable, judging by the what I had previously encountered didn't surprise me. I went down to ask for the room to be changed and was told that the Hotel was full so it was just unlucky. I argued that this was not the room I had booked but again I was met with a 'Tough Luck' attitude. If it wasn't for the fact that I had been on the road all day and at 5:15 in the evening I couldn't be bothered to go looking for another hotel, I would have walked out!! I would normally eat in the Hotel, but as their attiude was one of not caring, mine was to eat elsewhere (Good Pub Across the Road) and not pay a penny more to the hotel. Do not eat in the Hotel, the Pub across the road has a good carvery and a pleasant atmosphere. In the morning at check out, I voiced my disappointment, was told that they were sorry and that was it. I don't go looking for refunds or any recompense, but a gesture would have been welcome. I will add that the only people who come out with any credit are the two young ladies who were serving at Breakfast, they were smiling and made me feel welcome. They seemed to be the only Professional people in the hotel. The final Good News is that I won't have to Stay here again!!

    1
    « Disappointing »

    We stayed at this hotel very recently and were disappointed by the quality of the rooms and the attitudes of the reception staff The room was booked through Expedia and there was no mention of the fact that the hotel was undergoing a refurbishment- our room was cold, very basic and smelt damp. When we raised it with the reception staff we were offered another room - which was exactly the same! I have stayed at Best Western hotels in the past and have never been disappointed however this hotel is not of the quality you would expect from Best Western My advice is to give it a wide berth

    1
    « Disappointing »

    Would not recommend this hotel, its in the process of being refurbished, which was not mentioned on booking. Consequentky some of our party had a refurbished room whilst we did not. Ours was on the ground floor, smelt damp, decor was depressing, chipped paintwork, pictures had been removed from the walls and screws we're still left in and the bathroom awful, panel coming away from the bath and not very clean. When requesting a refurbished room we were met with hotel is full - of workmen I imagine!!! I did not think hotels like this still existed. Some of our party ate in the restaurant and after being served green ham decided not to do so again. I would avoid staying here at all costs.

    5
    « Excellent functional hotel »

    This is not a luxury, romantic or beautiful hotel, basically it is on an industrial estate, but for somewhere to stay whilst visiting Norwich or the University of East Anglia it is excellent. There is plenty of parking space and a bus stop is nearby. Just be careful if using sat nav as mine directed me to the restaurant which was the other side of the road. Check in was quick and the room clean with toiletries and a comfy bed. There was a tea and coffee tray , hairdryer and TV. We didn't eat there but we found the staff to be courteous. The price was reasonable and we would certainly stay there again.

    5
    « First Class hotel »

    Stayed the Bank holiday weekend, couldn't fault the hotel. staff were excellent, Breakfast was very good on both days we stayed. good location to visit Norwich or the Norfolk coast, will definitely stay in the future

    5
    « Lovely Hotel »

    It was the first time i had stayed at the Brook Hotel. Everything was excellent!!!! My room was clean, food was really good and all the staff were really helpful. I would stay here again if i came back to Norwich.

    2
    « Lovely staff but awfully dated rooms »

    My wife, mother-in-law and I decided to have a last minute break to Norfolk and Suffolk for the bank holiday weekend and although there were some places that were booked, there was still a lot of availability across the region. Looking around the Norwich area we had a selection to choose from and opted for the Brook Hotel due to its location and the way it had been decorated. I'll start with the good. The staff are very nice and helpful-my pregnant wife needed extra support in bed and requested a couple of extra pillows which were delivered quickly. The breakfast was also tasty although the bacon was slightly cold, however, not the end of the world. The bad-on the Best Western website, the photos look fantastic. The lobby looks well presented (which it is) and the restaurant looks very smart (again, it's been done to a good standard). The photos of the bedrooms show modern furniture with nice, wooden headboards and stylish bathrooms with red walls. What we actually had when we entered was a room which hadn't been updated since the 1980s with horrible, chipped MDF furniture and a bathroom that again, just looks really dated. When we arrived, a bus load of elderly tourists were also checking in and we had to leave to go straight out so waiting around to complain would have delayed us far too long. When we arrived back late in the evening, we were just so tired from a busy day that we just headed to our rooms as even if we had the option of changing, doing so at such a time was the last thing we wanted to do. We feel really let down and deceived as we were falsely advertised to, having 2 rooms which were far below our expectations. If we had known the room was of a poorer standard as to what was shown on the website, we would have chosen an alternative from the selection we had. Very disappointed

    5
    « Miss J Reid »

    Myself and my partner stay here one to two nights a week due to his job. We have always had a lovely clean room, staff are lovely Jay our waiter is always a delight. The only I would comment on is the menu of the evening could be changed or varoed, as we know it off by heart. We love staying here.

    2
    « Disappointing »

    Avoid room 143. It is compact and clean, and the beds are comfortable. There is a TV, a hair dryer and a kettle etc. There is an air conditioning unit, and thereby lies the problem. Outside the room are some noisy heat pumps. We complained to the receptionist, who said that the system would be switched off overnight. It wasn't. So throughout the night, on a six-or-seven minute cycle, there was silence -> the sound of water being forced through pipes -> the drone of the motor starting up and running -> the sussuration of the fans -> silence. It was sleep-disturbing. The free wi-fi wasn't working in our room to start with, though this was rectified an hour or so later. Dinner in the hotel restaurant was not worth the high prices. My wife and I had the same starter: king prawns with mango salad. This consisted of a heap of undressed baby salad leaves with five breaded, deep-fried, watery prawns and four 1ml dots of mango sauce. The prawns were clearly frozen and bought ready breaded, and were flavourless, made edible by adding salt to them. My wife's pork fillet was better, served with creamed potatoes with spring onions, steamed broccoli and a sauce. My half rack of lamb was reasonable, served with fondant potatoes, broccoli and a sweet jus. We had a problem with the wine, though. We ordered a bottle of Valpolicella, and the young waiter insisted we should name a substitute, just in case there wasn't any of the Valpolicella. He disappeared, and came back with a bottle bearing the Valpolicella label, which he proceeded to uncork, with some difficulty. The cork in fact cracked, putting some cork dust on the wine's surface. He put the bottle on the table without pouring it for us. I picked up the strangely thin bottle, and discovered it was a 50cl size, which wasn't what was ordered. I poured some out for my wife and myself. Colour, a rich ruby red. Aroma: flowery, almost perfumed. Taste: as sweet as an eiswein or a 7-puttony Aszú Eszencia! It was in fact a 2/3 bottle of Recioto, the sweet dessert wine from the Valpolicella region. Fine, if you like sugary desserts and like sweet wines to accompany it. I don't. The waiter tried to persuade me that this was what I had ordered, but was clearly out of his depth, and I asked for the manager. He listened to me, went to make enquiries of the keeper of the wines, and came back apologising that we had been given a display-only bottle of the dessert wine. He took it away and we settled for a very pleasant Rioja instead. Breakfast in the same restaurant was much better. We were greeted bya very cheerful waitress, and well looked after. The buffet-style breakfast was supplemented by other items that could be ordered for special cooking (kippers, poached eggs and so on). Good coffee! The breakfast redeemed the hotel somewhat. Reception and check-out were swift and efficient. But avoid room 143!

    3
    « Run of the mill »

    Rooms okay Service absolutely terrible Needs to improve Breakfast charges should be included in the room rate Not very good in my view and like I commented on earlier needs to improve after waiting 20 minutes for my breakfast

  • 1
    « Absolutely disgusting »

    I was given room 137 minute I walked in the room I thought I'd gone back in time and walked into the local pub tap room it stunk of cigarette smoke even the smoke alarm was covered up with clingfilm I then went to complain to be told no more rooms available An they would sort the room out for when I got back from eating Yes they did they pulled the cling film off an opened a window Then I decide to get a shower to be confronted on the shower curtain bogies that someone has wiped on there Terrible service and terrible hotel will never book here again

    3
    « Easter Break »

    Just returned from a weekend Easter break on a coach trip. Arrived very late but the staff stayed on to serve dinner but at around 8.30/8.00pm. Staff were excellent Reception and dining areas were good but our bedroom had a chipped enamel bathroom and our heating packed in but we had an electric radiator provided once we reported the matter. Limited choice of food at dinner but always something we could have. I'm not sure our room was vacuumed while we were there. We asked for a double room but ended up with a twin. Didn't do anything about it because of the short stay. Bedroom itself was fine but the bathroom was not what we were expecting (circa 1980's decor) I repeat staff very friendly and attentive at all times.

    5
    « Great refurb »

    We've not stayed for a couple of years and the upgraded rooms are a delight. Clean, well appointed and spacious. Lovely breakfast and the staff are friendly and helpful. A very nice place to stay with plenty of parking as well

    3
    « March tour »

    Despite being advised in advance this hotel fails to cater adequately for coeliacs. They dont provide GF cereals for breakfast and dont provide GF rolls with dinner. They did source GF sweet options but only after we arrived and didcussed with the staff. Complete lack of pre planning.

    3
    « Very average »

    We stayed there for four days last week.The room was clean and tidy but during the night the plumbing was noisy and the noise from the road was very distracting from a early time.The windows had no double glazing hence the noise and also you could feel a draft.The breakfast and evening meal was very good and we had no complaints.

    5
    « Our Wedding Reception »

    We have recently had our wedding reception at the Brook Hotel . Everything was excellent . The room looked stunning and thanks to Radu for all his and the staff attention to detail - the very bad weather led to stressful situations especially when a supplier expressed concerns to Radu regarding delivery of chair covers - but he was on the case the evening before the big day sourcing another supplier - Jay our wedding planner was brilliant with the pre-planning and nothing was too much trouble - all in all we can honestly say we had a really lovely day and we made a good decision choosing the Brook Hotel to host our reception.

    5
    « Our Wedding Reception »

    Everything was perfect - and we are so disappointed by the previous review which quite frankly is not a true reflection and an insult to us to say it was not value for money when we were the ones who paid the bill - the food was good and the service second to none - as the bride I stayed in the hotel the night before and we ate in the restaurant that evening too and the food was excellent - The room looked stunning - and Radu could not do enough for us - he made the great day it was - thanks too to Jay four the wedding planning - thank you all so much for a memorable day despite the atrocious weather the few days before .

    4
    « Business trip »

    I stopped here for 2 nights on a business trip, better value than the premier inn and rooms much bigger than expected staff very attentive and the restaurant food more than adequate, only down side service was a little slow as not very busy, but you can't have everything

    5
    « Emergency stay »

    We stayed here very last minute due to a family member taken to the Norfolk & Norwich hospital. For a very last minute booking and at a very reasonable price I have no moans. Staff were very friendly & helpful. Breakfast was plentiful and of good choice. Thank You For helping us out very last minute and 1 less stress to worry about when going through a very stressful time. Big plus for us not very far from the hospital neither!

    2
    « Like camping »

    I stayed here with my friend when we went to watch a show in Norwich as it was the best deal. I had never stayed at a best western before and presumed it was on par with a travelodge. All the staff were super friendly and even though the room decor was very dull and old, everything was clean and fresh. The problem was the heating. The room was cold when we arrived at four in the afternoon so we closed the curtains hoping it would block the draft. We then went to our show and came back at eleven and the room was freezing cold. We both had to sleep in our coats with our heads fully under the covers as this was the only way to get warm. Really disappointed. We may as well have slept outside. I will not be booking a best western again I will pay a little more for a premier inn as you know what you're getting there.

  • 3
    « Sunday Lunch. »

    Mixed review here, we arrived a little early, and were ignored for a while, it seemed they were not ready to welcome customers! When we did sit down, the waitress did her best to look after us, but again it seemed she was on her own, and struggled to get the chef through to man the carvery section. Better news now, overall the meal was very good, lots of choice for meats and vegetables to suit all our tastes. Sweets good too, although waiting times were bit longer than norm, hope this is not a bad sign of their general service, as we have a very large and very important function booked for May this year, perhaps we should try it again?

    5
    « A Fantastic Stay »

    Our room(s) were luxurious. Service at Reception ,in the Bar and Dining Room was polite,friendly, efficient . Facilities in general areas were good. We were overwhelmed by the extremely high quality of our bedroom suite.

    4
    « Lovely stay »

    We stayed here again when visiting the Thursford Christmas Spectacular as part of a coach trip. As last time we had a lovely big room with comfy beds but our bathroom this time could have done with a bit of renovation, the food was good and breakfast in particular had a really good selection and this time the plates were warm.

    2
    « Christmas show »

    Dear all I would not recommend the brook hotel the breakfast was lovely but the evening meal is blander and Turkey on both night and the same veg and the room need a look as very dated the staff are very good there nothing to much trouble from tham x

    3
    « Not nice room »

    Only stayed one night we had dinner which was very good and plenty of it, breakfast was great very nicely cooked and again as much as you wanted great selection of wines and beers very nice dinning and bar area, not one usually to complain about a room as you only sleep in it but this wasn't a very nice one at all there was black mould above the shower there was some kind of dried liquid all down the back of the bathroom door, black marks on the walls and finger prints of makeup around the mirror in the bedroom, it was as if the room hadn't been clean in a few days, quite happy to put up with wear and tear but this was just plain old dirt.

    1
    « Beware of restaurant staff »

    On a weekend trip to Thursford show we stayed two nights at the above, I used to think best western were an ok hotel rooms average food average, however this weekend been proved wrong the staff in the restaurant were downright rude. Asked to speak to the manager and was told ?manager was not here and would not be in tomorrow ? I have left my telephone number and asked for a call, I will repost if I get a call, however not holding my breath!! Won't be returning and anyone booking beware!

    3
    « In need of renovation »

    The hotel is very tired and worn out in places. Our bathroom was very run down and old. The hotel is generally very cold. We were there during very cold weather and the lounge area, which is stupidly right by the main doors is very cold. The corridors have radiators but non were working during this cold weather, so when do they work? The dining room was also very cold. In all, not a cosy hotel. The buffet evening meal can be a "dog fight" if not properly controlled. Service is haphazard.

    5
    « Brilliant »

    From the moment i checked in to the hotel to the moment i left, the whole experience of my stay was excellent. I would recommend the Brook Hotel for those who wish to take a visit to Norwich. To sum up my stay EXCELLENT!!!!!!

    2
    « Poor »

    Stayed for one night and boy, was I glad the stay wasn't longer. The room was clean but the outside noise belied the fact that there is double glazing, it was as if there was an open window. The wall mounted heater was so noisy when on "heat" settings and took an age to take the cold off the room. Dinner was ok but the breakfast was disgusting. Cold bacon, mushrooms, egg. The hot plate serving the buffet had not been turned on, reported this to the staff but declined reheated product. Once tried and never to be repeated.

    2
    « Could do so much better »

    Good size clean room but customer service could have been so much better. Family room at rear of hotel facing busy a road, room over heated, air conditioning on unnecessarily, switched off, room very noisy due to heating/ventilation pipes plus you could hear other guests in adjoining rooms going to the bathroom. Breakfast was in short supply and understaffed and nobody seemed to care whether you enjoyed your stay or not! Certainly would not recommend

  • 3
    « Not the best »

    Wife and I stayed here,we were on a coach trip,very dated place needs a lot of TLC,wallpaper coming off wall in corridor. First night meal was a Carvery, We are used to choice of 4 meats on a Carvery. They had Pork,Turkey and Breaded Plaice. Don't like any of them so my tea was Roast Potatoes and Cauliflower Cheese, Breakfast next morning,beans were barely warm,sausages cold,only hot thing. I had was toast because yo do it yourself. Next night Carvery was Turkey,Ham and Salmon, Ham was very nice. Staff all nice and helpful etc

    5
    « Norwich + November = Super Summer........ »

    Where to start...Hello Stranger could be a good place. I have stayed at THE BRILLIANT BROOK a good many times over past few years. and NEVER found anything less than BRILLIANT.... I really REALLY like this hotel. Hello Stranger came the voice as I walked in last week......first visit in some time. Hello Stranger came from the delight that is Summer. She clearly saw me park or walk in. Summer (other's in past) have always looked after me,which is why I can hand on heart give reviews that I have now and past... Summer had seen my name on arrivals and moved me from the room I had been due to have as she remembers from my visiting before that I like first floor and face the courtyard. Rather than road side.....Room on road side of hotel...not a tent on the roadside..... Summer had not only made sure I had the type of room I like.... she had been up to leave a card in my room....and biscuits....She knows I like biscuits. Little things that make a difference....... It is little things that go sooooooo far in building up in a guest that knows his custom is valued...and I always felt/feel welcome in THE BRILLIANT BROOK....look for my older reviews.....I was a chef for 28 years...so I understand how complex it is in hotel trade....And unlike so many,i give praise where it is due. And not moan on the rare times anything is maybe not right....it happens...move on. As I stay in Norwich when working in the area...and as I am about to retire I have no idea if I will return before I finish with that four letter word...Work :) So as long as Trip Advisor allow (they rejected last one????) I would like to say on the site I have posted many times before. A HUGE thank you to each and every member of staff that I have met here. Gareth..... the GM....Great team you have working with you. Summer....the Delightful young(ish) LADY......for looking after me.....and chatting like an old (me) friend. Sarah/Nadine from the past. And the other staff. It has been a pleasure......

    4
    « Coach trip with Group Travel »

    We stayed here when we were going to The Christmas Spectacular at Thursford. Our room was comfortable with heating that we could control to suit ourselves. The beds were very comfortable. There are many ground floor bedrooms. As with many hotels of a certain age the bathroom had a bath with a shower over. This is not ideal when you are older as many in our party were well over 70. This hotel is far from alone with this, but when refurbishment is being planned it should be considered. I don't know if shower cubicles are available as we didn't ask. The restaurant staff were wonderful and nothing was too much trouble.

    3
    « Not Bad »

    I would have given a really good review had it not been for the, I am guessing service cupboard, next to our room which kept us awake most of both nights. On the plus side the 2 rooms that we booked were freshly decorated. It was a shame that the standard of finish was not great, I notice these things as an architect.

    3
    « Make sure you get a refurbished room »

    Sent by reception to a room significantly older and less attractive than advertised. Turns out only the top floor has the nicely refurbished rooms in the pictures. Pot luck if you get one. Felt rather mislead. Lots of tattoos and working boots in the bar on my visit. Good value but felt a bit sad.

    2
    « NOT A GOOD EXPERIENCE »

    Without turning this into a horror story, we feel it will serve further travellers more appropriately if we just listed the points we did not enjoy during our stay 2 nights 28/29th October 2017. Point 1 Completely unlit car park,although there were lamps which could have been lit.(car thieves paradise) Point 2 The staircase to our room was littered with broken crisps on our arrival,and were still there on our departure. Point 3 Bits on the bedroom carpet on our arrival, still there on our departure. Point 4 Booked an early morning alarm call for Sunday morning,which arrived on Monday morning.(good job we were not going to airport) Point 5 Damp wallpaper hanging off the wall in the hallway leading to the bedrooms. Point 6 AirCon making very strange noises every 20minutes throughout the night. This establishment, in our opinion, could benefit from stronger management. On our next visit to Norwich would we use this hotel again?? Absolutely not!!!

    1
    « Wasn't very impressed with no heating and the food »

    The hotel was very nice to look at when in the entrance with a good looking restaurant area... But that's where the good stuff ended and the bad stared. First off we came in and was a strong smell of weed in the corridor on the way to the room where we quickly dropped our stuff off and went for the day. When we came back at 8:30 and sat down to order at 8:45 we didn't get our food till 9:30/ 9:45, it was burnt and tasted like food from fate night, the 8oz burger was my choice with others having beef lasagna and complaining that the meat was light and tasteless. We then made our way back up stairs where we both instantly looked at each other and remarked how cold the room was, so I put on the AC/ heating which came out at the same temperature at both settings (cold). The beds were cold with hairs in them and one of the cushions had stains on it. In the morning I went down to reception and they did provide a heater for the next night but they didn't once apologize to me. I also had problems with Wi-Fi and had to ask for it to be reset it more then once. The bath room was an unfinished mess.. The fixture behind the toilet to hide the plumbing was covered in plaster, the ducting to incase in AC/ heating unit (mounted on the wall on the other side of the bath/ shower) had a 2 inch gap exposing wires to the water from the shower head only centimetres away. When looking closer I then spotted the was no sealant around the bath to the wall or floor nor the edge of the tiles to the wall. The sink was badly design in that if you turned the tap on too much it would splash over you and the floor. The breakfast was ok with bacon, potatoes, sausages, ect. also there was some cereal and drinks but if you didn't pile your plate and eat lots in the morning it work out quite expensive at £9 a head if you were to just have a blow of corn flakes. And before I could finish it someone took the plate off me without asking nearly clipping me in the face. When it came to checking out the woman on the desk who I had spoken to and knew I had, had problems didn't bother to ask how the stay was and if it was ok, instead just took the card key and didn't even say thank you. All in all I wouldn't stay again as there was a Premier Inn just down the road with similar prices.

    2
    « Cold first night »

    Very disappointed with our room. It was cold on the first night and the beds were freezing and the heating didn't work. The heater then (even though turned off) made some sort of wired noise about 3am and woke us up. Friends staying a room on the same floor were woken by it too. When we mentioned it to the staff at reception next morning there was no apology at all. They did however provide a heater for the following night. The beds had hairs in and the cushion on the bed was stained. The bathroom had a very unfinished look about it. Friends said there bath was dirty and they had to clean before use. Also they had wet dirty towels folded up and left on the rack to be used. We went down to the restaurant but it was expensive so went through to the bar area. We ordered and waited nearly an hour for a very basic not particularly tasty dinner, even though the restaurant and bar were nearly empty. Breakfast was expensive at £9 a head for a self service. It was ok if you wanted full English breakfast as the variety was good but if you just wanted a bowl of cereal it was expensive. When we booked the staff barely spoke. They didn't ask how our say had been or anything. Chances of us staying again are fairly slim.

    3
    « Disappointing short visit »

    One night stay for us and my brother in law. We had all travelled a long way were tired had a long day ahead of us so needed the stop over to be comfortable. Lots of noise from other guests arriving back late, loud footsteps and banging from upstairs rooms at 4 in the morning affecting both rooms so very little sleep for any of us. I realise this isn't the fault of the hotel but when added together with other things it doesn't help. Rooms very tired, dated and in need of TLC, beds comfy, nice bar meal. Breakfast display simple but looked good however soon discovered the bacon was cold the other cooked selection barely lukewarm, bacon then reheated (is that allowed), staff didn't seem too bothered looked like they all needed some guidance.

    1
    « The management needs changing »

    I checked in to the Brook Hotel on Friday 13th October, some would say the date was an omen. I am part of an organisation which had decided to hold its Half Yearly Meeting there. The hotel proudly displays its association with the Best Western Franchise, on and within the building. At no time did I see a Faulty Towers sign, which maybe an insult to Basil, as I assume his establishment was clean, this place is filthy. A rate had been agreed by the organisers of £95.00 for single occupancy of a double room, for one night, with dinner and breakfast included in the rate. The reception staff insisted on charging me £137.50, which I paid because trying to negotiate with the staff at the time would have been like trying to negotiate with Manuel, from FaultyTowers. My room was just OK but tired, the pillows too hard (I know it is a personal preference) and the WiFi did not work, despite my protestations. The food was adequate but apart from the very poorly trained and inefficient staff, I think my biggest shock came when I used the Public toilet on Friday night and again on Saturday after the meeting. They were filthy, it had two hand driers, one of which did not work at all and the other seemed to be on half power. There were two towels laid in a screwed up state in the room, which I have a suspicion had been the same two I had seen the previous evening and no one could have persuaded me to use either and to top it all, there were mosquitoes on the walls. Yes, mosquitoes, being very well travelled and having lived for years in hot climates, believe me, I know a mosquito when I see one and am very well aware of the conditions in which it thrives. The door handles seemed to me to never have been cleaned and after washing my hands, I used my wet hands to open the doors and dried my hands on my spare handkerchief. My account was later adjusted and because I was amongst friends, many of whom were also complaining, I left as arranged but never to return. I have previously used Best Western Hotels without complaint but the Franchisers need to make an urgent reappraisal of this establishment. John G Lamb

  • 1
    « DDD - Dirty, Dated and Damp. Not to mention the wood lice! »

    Stayed at this gaff while visiting a University open day. Room was very damp, dirty and very dated. Clearly not been prepped for our stay. Complained to reception who stated manager will call. Followed up with booking.com complaint email, still nothing. As an experienced traveler and hotel hopper, I would stay well clear of this hotel. They clearly are not worried or attentive to customer complaints. Woodlice in the bathroom and under the coffee cup! Not very nice.

    3
    « 2 star accommodation 5 star service »

    Very dated and in serious need of a make over the accommodation is very lack lustre and budget. But the rooms are big and everything was clean if battered and bashed. What made up for it was a superior breakfast with fried potatoes and fried bread. And extremely helpful staff. Taxis were booked for us advice given on local eateries and how to get to places. Friendly and efficient. If your looking for a clean budget place near UEA this could be for you.

    4
    « Very nice »

    Stayed here for NORCON, we got a deduction off bill using a discount, very nice twin room, nice staff, lovely meal in restaurant, beautiful vegetarian pizza and it was only £8.95 very reasonable for hotel meal, Only criticism was room felt a bit cold there is a heater/fan but no instructions but once in bed I was cosy...would definitely use again.

    3
    « An economy stay in Norwich... »

    Stayed at the Brook Hotel for the occasion of university admission for my daughter. It is well situated for the university. The hotel itself is one of the older hotel buildings, a little frayed now. Ageing interiors in need of upgradation. No convenient stores or bus stops outside...definitely a taxi-type place. BUT...it scores for its efficient staff and for its price point... a no frills place. Convenient on a business stop.

    4
    « Close to UEA »

    Chose this Hotel as it was close to UEA after dropping our son off. Large room, clean and comfortable. Bar with reasonably priced drinks. Breakfast buffet did not have a huge choice but food was very good, and cooked breakfast was hot which is not always the case in some hotels. Staff friendly and efficient. We stayed on a Sunday night and the room rate was very reasonable, plenty of parking and bus nearby into City centre.

    2
    « Unimpressed »

    Stayed here for one night when dropping our son at UEA. Location is fine for the university, but whilst we only expected a basic hotel, our experience was one of disappointment. The room was ok, quite dated and not particularly ?spotless? but it was the en suite which really fell below expectations. The wash basin, wc and bath were all quite old/stained, the wash basin in particular having black mould/grime around the taps. In the morning I went to have a shower but there was no hot water. I didn't have time to call reception as we needed to depart, so I endured a very cold shower: hardly what I had expected. Upon check out, I mentioned the problem but was simply asked whether I had reported it (thought that was what I was doing) and received no apology from the reception staff. Not really the experience I was looking for. One final point: we stayed Saturday night and the hotel bar shut at 10pm. We had been out for the evening and would have enjoyed a drink at the bar before we retired, but that was not to be as we got back at about 10:15. Didn't really think this was very customer focussed.

    5
    « Leisure trip »

    The hotel was clean and staff friendly, the room was clean and very comfy, overlooked courtyard so was very quiet. Restaurant food was tasty especially in the evening and the waitress Corina was lovely and friendly, always on hand but not in the way. A credit to the company. Breakfast on first morning was a little disorganised and even though we sat down half hour before end of breakfast there was not a lot of choice, the second morning was much better. Would happily go back.

    3
    « GOOD SITUATION FROM UEA »

    Quiet and easy to access - convenient parking Well placed in relation to the university of East Anglia and fast access to the city by car Breakfast and restaurant correct but without more ... Acces internet moyen

    5
    « For music concert »

    Lovely place to stay, nothing was too much trouble. The receptionist sorted out our taxis to and from the concert which left us to just enjoy our stay. Beds were extremely comfortble and breakfast was hot and tasty. Best westerns always do deliver..I've not been dissapointed yet.

    2
    « The facility is just not up to standards »

    I just returned from 9 days in England spending 9 days at the Best Western Brook Hotel. I have to judge on US standards but some things are just universal. While we were there, it was very warm. The air conditioner worked the first night and that was it. The concern was brought to the front desk who said they would look into it but it never was resolved. The toilet did not flush consistently. Sometimes it worked, sometimes it didn't. Overall the bathroom looked like it had seen better days with warped flooring etc. Food was fair at best. We used the buffet and the carvery beef was often dry and tough. I would say we got good evening food about half the time. The breakfasts, however, were very good. On the other hand, the staff was outstanding with very few exceptions. They were definitely the best part of the stay. We also could get a bag of clothes laundered for 5 pounds which is what it cost to do a shirt on our cruise! There were some issues with some customers using that system but it worked well for us. Overall, the best I can say is it served a purpose.

  • 4
    « Over night stay for wedding. »

    Comfortable hotel for the price. Room was clean and had everything that was necessary. The only complaint was there was very few teas and coffees which we only discovered late at night so too late to do anything about. Attended a wedding which was really nice, food was very good. Breakfast was plentiful on a self service basis.

    3
    « Good room for the price »

    Booked last minute and stayed in a double room, which was acceptable. Usual poor quality pillows but that's fine, remember to bring your own. Good to see the old TVs from pictures I found online have been updated to modern flat screens. The shower was lovely and powerful and outside the room was peaceful. The walls are paper thin and I was kept awake by people next to me on the ground floor as well as above me. You can easily hear tv's and people walking around or talking. There were a few long hairs on the bed when I got there so I did have to check in the bed before sleeping in it but all seemed ok. Breakfast was very disappointing. As usual go to the reception area in the dining room to give your room number. The member of staff said to follow them. They then proceeded to walk right through the restaurant to sort some cutlery even though all the tables were laid. I asked if I should sit anywhere in particular and she replied, well obviously not on a large table as it's just you! I was more hoping to be shown to a seat, offered tea or coffee and told about the menu! Because of this I didn't get chance to order and ate from the buffet. There were 2 limp fried eggs, the toughest bacon I've cut through for a while and fried bread that turned to dust when you cut it. The quality was very bad. I then overheard the waitress say to another member of staff that she usually does the bar in the evening and didn't do breakfast so it's not her fault, but why put her on the front of house if that's the case. I'd visit again as this is a cheap hotel but would probably try other places like Premier Inn's in the area before I do.

    1
    « A poor hotel »

    Needed a night for business. Parking is good right outside. However its on the inside things start to deteriate. Many of the bedroom doors do not close so need to be slammed and this occurs regularly so dont expect a good nights sleep. The wifi is poor. The room was OK although beds very soft. Dinner of a carvery is served by miserable chefs and the meats looked like they had been sitting there drying out for a couple of days. Service at dinner and breakfast was not very good. The public bar was empty in the evening with a member of staff who was pleasant but very loud and this put me off dining in the bar. All in all the hotel just seems very poorly run with staff not enthusiastic and unaware of their service impact on their guests. Needs a shake up, a wifi and a new chef.

    4
    « Dont judge a book by its cover »

    On arrival externally this hotel is not going to win any awards. my greeting was warm and genuinely friendly. I was upgraded from my pre-booked standard room to a suite. My room (215) is huge, with seating area, and one of the largest bathrooms I've had in UK with standalone modern squared bath and separate walk in shower, separate lounge area and modern electric effect fire. The colours are perhaps no to my personal taste but I can appreciate they are contemporary. All the fittings and furniture in the room are high end and the large bed had Egyptian cotton bedding. The in room wi-fi was fantastic, I could work with no problem at all through my companies VPN which a lot of hotels wifi struggle with. The hotel Bar is not huge for apparent size of hotel but well decorated again with good seating. The adjacent restaurant is more traditional in style with an additional small bar. The Lounge menu and the main restaurant menu is quite extensive and of a more higher end traditional style. I chose not to eat in the hotel restaurant during this stay due to the restaurant be overloaded with two separate coach parties who both hit the restaurant around the time I wanted to eat. I also skipped breakfast because of an early start. The only downside I can see, if it is a downside, is this hotel is out of town with very little of Interest in walking distance so you have to drive everywhere. The level of service and friendliness of the staff would not make the location an issue with staying here in future if I need to be in Norwich. Well done those at BWBH. Thank You.

    4
    « One night stay and would go back again »

    A quick one night visit and found the room to be clean, comfortable and quiet. Shower was not the strongest I have ever experienced but the water was hot in plentiful supply. The staff were excellent both at reception and the Bar. The breakfast was a typical buffet style and again the staff were helpful and pleasant. The building itself could do with a little TLC but the current condition would not stop me visiting again. Very nice stay.

    4
    « Our son and daughter in laws military wedding »

    we enjoyed our stay at your hotel, the staff where very friendly and helpful especially in the dining room. there is a lovely court yard garden but be careful if you have mobility issues as there is no rail to hold on. next door is a great place for children, ten pin bowling etc and accross the road from the hotel there is the clock tower carvery which has a great area for the kids.

    4
    « Well situated »

    We visited this hotel on a couple of occasions in May. The hotel is well situated on the the outskirts of the City and we found it to be good value. We stayed in a refurbished room both times and have no complaints other than the height of the modern wash basins which the management should really look into. Breakfast was fine and all in all would recommend for a short stay. P.S. The beer was too expensive!

    4
    « Pleasantly surprised »

    This hotel was a mix between old and new! Was a good place to stay with adequate rooms and friendly service. Good location in Norwich as well. Beds were comfy. Didn't eat within the hotel but it did look busy.

    2
    « Difficult to review »

    Sometimes you can visit really dire places but you know that they are having investment and will probably be OK in a few months. At the moment, this a hotel with tired bedrooms and appalling bathrooms. However, the communal spaces and staff are exactly what you should expect in this size of hotel, in an out-of-town location - smart and efficient. Would I stay there again tomorrow? Definitely not. I don't like seeing wallpaper ripped off the walls, having to use a bathroom with mouldy walls and ceiling, and thinking that the bedroom furniture was due for a change 10 years ago. BUT, they are doing some refurbishment and if I were planning a visit in 6 months, I would check new reviews and see if things had improved.

    5
    « Great nights stay »

    Had a lovely stay last week, spacious and comfortable room. You could tell the hotel had been recently refurbished and was very clean. All the staff were very friendly and helpful, especially the night porter when we came back late! We also enjoyed the perks of free car parking, free wifi and tea and coffee in the room. Perfect location for UEA graduation, would definitely return!

  • 3
    « Uninspiring »

    I have been coming here for years to our businessmen's fellowship's dinners - but we stopped a year or so ago due to members complaining. But it's not that bad, though for the wake we attended last week, there were the predictable lumps of carbohydrate that pubs always serve. It was OK, but no more.

    3
    « Pleasant well appointed and functional hotel »

    A pleasant hotel in a convenient location when travelling. Room was large, very clean and very well maintained and the bathroom was in very good condition This is obviously a busy hotel and the staff are very friendly and helpful. It seems to be on an industrial estate and is close to a main road, but was none the worse for that as far as we were concerned.

    1
    « 3 *** I dont think so »

    We stayed overnight and we wouldn't have stayed longer. The reception, bar and restaurant areas were dark, gloomy and uninviting, a lot of bold colours and patterned carpets, very 1970's. On arrival a pleasant receptionist checked us in, but offered no help with luggage. The room was pretty much what we expected for the price and was clean. The courtesy tray was hidden away, the tray was very old and tatty with horrible white china mugs and the minimum of tea/coffee etc. In the bathroom some attempt had been made to re grout around the bath, very badly done, and in the bottom of the bath looked as though the lining had been melted with something hot. The shower taps were also old and loose so it was almost impossible to set the right water temperature. The water pressure in the sink was so fierce that if you turned the hot tap on, hot water went all over you, the floor, the mirror and the sink surround. The toilet took ages to refill so flushing took ages and there were holes in the casing where new pipes had been installed, and had not been covered up again. The AC was working but we couldn't get it below 18 degrees Before dinner we sat out on the terrace which was shabby, the garden needed attention and the water feature held stagnant smelly water. The website stated that the hotel offers "one of the best al fresco dining areas in Norwich" With only three small tables and a tatty garden? At the bar we had ordered drinks but no ice was available!! No apology or explanation was made. Just " We have no ice " and a shrug. On the table next to us a family had obviously complained about their booking to reception as someone came out to see them. They had booked for a few days but reception had only booked them in for one night- not a conversation to have in public. We also over heard two conversations in reception, one gentleman had booked a double and got a twin, another had booked a room which had been confirmed but there was no room for him. At dinner the next table had their order taken and I heard the waiter come back to the table to say that they were out of Tuna Fish. When he started to take our order no mention was made of this, in the end I asked him what was unavailable and he then told us that three items had sold out. When our meals arrived the quality and portions of food certainly didn't equate to the price on the menu. Now I know why the restaurant was so quiet. We only had two courses but at over £22.00 per person I wouldn't dine there again, there are much better restaurants around for the same price. The waiter just threw the bill onto the table as though he couldn't be bothered with us. Breakfast was nothing special, buffet style, dried up bacon and eggs, make your own toast- the cost of this was extra and again the restaurant was very quiet and the staff looked bored and uninspired. One waitress was talking to a chap in the middle of the restaurant for ages, who could have been a kitchen porter, as he had on a dirty apron with a dirty tea towel over his shoulder. Compared to other 3 star hotels that I have stayed in this one didn't come up to scratch for me. The staff didn't seem to offer a good customer service and the hotel needs some love and attention.

    1
    « Horrible horrible hotel »

    I would give this no stars if I could. On a very special occasion I had to spend the night in a separate bed from my wife due to the incompetence of the staff there. We had booked and had confirmed a double and got given a triple single room, when asked politely if we could move we were told rudely they were full and there was nothing they could do. No offer of any compensation and it was rubbed in our faces that people staying a week who admit arrived yet had gotten the doubles....ludicrous! The room was hot a sweaty, the air on unit didn't even turn on and when we flushed the loo it was like a train running through the room due to the noise it gave off, we hardly dared flush it. Needless to say we hardly got a good nights sleep. Finally the restaurant, what gives a less than mediocre hotel the right to charge the ridiculous rates in there? I could get a three course meal in Southwold or Aldeburgh for what they are charging here, 6 pieces of Tortellini was £17.95, no wonder the place was empty. If you are graduating at the UEA this week avoid this place and other travellers please do yourselves a favour avoid this rip off of an excuse for a hotel.

    4
    « Just the job! »

    This was a two storey fairly modern hotel. The twin bedded room had good decor and comfortable beds. The bathroom was also good. The air conditioning in the bedroom was much appreciated on our two night stay in a heat wave. Some reviewers have described the hotel as ?tired', however we saw absolutely nothing wrong with place whatsoever ! The restaurant had a pleasant layout and ambiance. One evening I ordered the crème brulee as dessert. This was an absolute disaster. The very thick layer of ?molten glass' covering a couple of spoons of warm custard, was absolutely impossible to eat. You could not break the surface, it was so thick. Eventually, I managed to drag this thick ?skin' off the custard (which was extremely shallow). You would not have dared to put the topping in your mouth for fear of wrecking your teeth. A total disaster, and at £5.99 criminal! The topping should be egg shell thin and give way to the slightest tap of a spoon. Apart from the dodgy dessert, reasonably happy and fair value for money.

    1
    « Very bad experience »

    Have stayed in Best Western hotels on many an occasion before. Will not be using them again. We travelled from Birmingham to Norwich in the early hours on Sunday morning. My son was bowling in a competition next door so we decided to have breakfast. We phoned ahead and reception said it would be no problem. We arrived at 9.35, stopped at reception who said go straight through and pay on leaving. We eventually found a table after being moved around several times by staff. One of the party only wanted a pot of tea and was told bluntly that he could only have tea if he payed the £10.00 for a full breakfast. He offered to sit in reception and was still told no. We eventually went to get a hot breakfast. There was no bacon or tomatoes. One sausage and very little else. When we asked for the hot food to be topped up we were greeted by what can be only described as utter contempt. Eventually they were topped up and we sat down to eat. I had to go on the hunt for a member of staff to ask for tea and coffee. As there were only a few tables still occupied the staff were hovering around our table trying to remove cutlery etc as we finished using it. Making us feel like we were causing them inconvenience. My wife is registered disabled and had to make several trips to the bathroom. Every time she went staff tried to remove her plate. Four times I had to say leave them. This was beginning to get beyond a joke. One of the staff threw the receipt on the table and walked off. The other table were asked if they would like more tea or coffee, not us. We eventually finished and started to make our way to reception to pay. Our path was blocked by a member of staff insisting that we payed him. When we politely informed him that we were told to pay at reception. He demanded that we payed him. Did he think that we were going to try and do a runner without paying? We felt like second class citizens. How dare he!!!

    2
    « not great »

    incredibly bad welcome at check-in. We were a group of 8 rooms arriving from a car run, so at a bit different time, the reception refused to check in the guest as long as all the the group would arrive. And..it was not told in a noce way, probably one of the worst receptionist i have met in the world. She clearly should chose another job. Sadly, the rooms (particularly bathroom) could benefit from a serious refresh, so even if acceptable, it still not what you could expect. Service at breakast was also not exactly friendly, so at the end there is not one element of the stay we could really be satisfied off.

    5
    « Sunday lunch »

    Massive thank you to the Hotel and staff for what was the most relaxed 3 course Sunday lunch I have had. Soup starter, Turkey roast and desert was lovely and we are now considering having my 60th birthday family lunch there. We enjoy carveries but for the extra few pounds this cannot be beaten. I must add this was a complimentary meal as a first anniversary gift for having our wedding there last year and again we must say thank you. See you soon.

    5
    « Visiting university open day »

    Great location easy drive to university. Excellent price and lovely people especially Dumitri who was most helpful regarding access to Norwich as it was Lord Mayor show weekend. Being a bit put off by some of the reviews I emailed the Manager Gareth and we couldn't have asked for a better overnight trip. Both rooms were very good very clean all over the hotel. Staff were all helpful and obliging. The breakfast was very nice and requests catered for quickly. No problems at all thank you all for all your help.

    5
    « Relaxing stay with great breakfast »

    Stayed here for 2 nights from boxing day and have done for the last couple of years. Nice size room, comfortable with helpful reception staff. Love the buffet breakfast in the morning... Very good quality. Look forward to seeing you again boxing day, we are already book :)

  • 3
    « Lovely Hotel, let down in the morning »

    After reading the reviews about the hotel before our stay I was worried about the cleanliness of the hotel. However the lady on reception on our arrival was very friendly, the room was of a good standard, very clean which surprised me. The part that ruined our stay was when house keeping knocked on the door and walked in at 9.30am, check out wasn't until 11am so my partner had only just gotten out of the shower and I was only just dressed. I was very disappointed by this, we left very shortly after that as we felt rushed as they seemed eager to get in to clean the room.

    3
    « Needs some love »

    Stayed here last night, not a bad hotel by any means but our room whilst clean had seen better days as had the general decor of the hotel, the chap hoovering the corridor at 9.30am banging the hoover head on the doors as he went along was a bit much for a sunday morning after a saturday night and housekeeping opening the door at 10am (11am check out) without knocking and then calling out 'housekeeping' once they noticed our things still in the room was slightly annoying. Nice breakfast though

    4
    « Good value for money »

    Stayed for a couple of nights with young children. Rooms good, clean and spacious. Staff pleasant. Only real downside was the lighting in the room; not sufficient to be able to read a newspaper or book . Could do with at least one good reading lamp. Otherwise would happily stay there again. Felt quite comfortable with young children too.

    5
    « Excursion »

    The hotel is one of their newer ones, or so it appeared. The rooms were of medium size and quite comfortable. and clean as was the bar and dining areas. The staff were quite friendly and things asked were of little trouble to them. The food was surprisingly good and catered for vegetarian/vegan diets. For the type of hotel - their clients mainly consisted of business people looking for an overnight stop or two - it was good. Having said all that, my wife and I would definitely stop there again whether it be a coach tour, like it was for us, or a private visit to the area.

    1
    « DIRTIEST & WORST HOTEL I'VE EVER BEEN! »

    Terrible stay!First room initially door knob wasn't working so I was worried what if there's emergency and I get stuck lady just told me they'll get maintenance to see it in the morning. Room was very dirty floor carpet not vacuumed,bathroom floor muddy with hairs,bed with hairs,you can tell coverlet has been used for months without washing,phone was yuck! All of the furnitures and cables are very dusty. ALL YOU BREATHE IS DUST YOU CAN TELL. asked to be transferred same scenario! Bins are used and smells,shouldn't have bothered.VERY DIRTY HOTEL! Can't believe this hotel actually has good reviews.Tho staffs are okay. But still what a stressful stay!

    1
    « Wedding »

    I really would not bother having a wedding package here. They do not adhere to your plans. We had important family seated furthest away from top table despite a 3ft table plan to follow. Drapes were hung but not pleated properly. When complained & left details of contact no one bothered to do so. Dj don't play requests from the couple that paid for him. No air con despite it being really hot. After complaint of tables. Staff heard complaining in front of guests!!! Very unprofessional outfit in my opinion. However the meal was great. A lot of dollar for poor service!!

    5
    « first class over night stay »

    we were here for a family do !!and it was very good ,just the right level as a passing night .food good ,rooms good .will use again !! easy to get to from the main roads , and good parking .staff very helpful and nothing was to much trouble.

    4
    « Good value for money. »

    Stayed for one Sunday night over the bank holiday and it was pleasant enough. Staff were helpful and polite. The rooms are basic but adequate for the price. Great if you just want a no frills stay in Norwich.

    3
    « Decent enough »

    £144 for a family room during a traveler wedding seemed a little unfair without warning but breakfast at £7.50 each seemed fine and it was only a short distance into town via Dereham Road and short drive to get back to A47. Car parking too.

    3
    « Good start.. poor finish. »

    Checked in no problem, very polite and efficient guy, room was also very acceptable, spacious and I had a comfortable night.. it all went wrong on going down to breakfast, no one at the desk to take room number so wandered in, found a table, 4 members of staff wandered past me, not a single acknowledgement from any, so I went up and got some breakfast, whilst I was doing so I could hear them asking people who come in after me if they would like tea or coffee. In summary I was sat at the table for 45 mins, not one acknowledgment from anyone, didn't get tea or coffee, and to cap it all, I had to go to one of the staff to offer my room number as I left.. If the restaurant had been busy maybe I could understand it, but I counted 12 customers in there.. hardly stretched..!! Annoying rather than a massive deal..!!

  • 5
    « Comfortable »

    great experience. highly recommend. stayed here for 3 nights and 4 days. easy quick check in/ check out. foods are unbelievable delicious. If i could take your chef at home i will. Friendly staff. i had a good comfortable sleep.

    2
    « Just about made it to poor because it's cheap and the staff are very good. »

    Came here for one night on business, it's a tail of two halves. Firstly staff are excellent, friendly, helpful and genuine. Now the second half. The building is rather flimsy feeling and the corridors are suffering from poor maintenance. When you walk down the corridors you can feel the floor creaking underneath you, this is also the case in the room. I can imagine if you are on the ground floor you will hear those above moving. Worst of all is the bathroom, the room appeared clean but smelt like an old caravan you had left at the bottom of a field for 5 years. One other important point is that the doors don't auto close properly, I noticed it on my door first but then walking down the corridors I noticed multiple doors not properly closed. They must know about this and should warn people appropriately. Internet access was variable to non existent but was fast in the restaurant area, poor routers round the building probably to blame reinforcing the lack of maintenance appearance. Ive called it no in room wifi because it really isn't reliable enough for working on. Add this to the fact that the food in the restaurant was awful the night before, see separate review, and even the low price, around £75 including breakfast, don't make this worth a return. The staff deserve a much better building to work in (maybe not the chef in the restaurant).

    1
    « Pet owners note »

    This hotel has not accepted pets for a year. They simply referred us to a Travellodge at Cringleford. The one star is for the courteous receptionist who gave us this information. We eventually ended up at a Best Western in Eye, 20 odd miles from Norwich.

    3
    « Good Price and Room »

    The rooms are air-conditioned and clean. The hotel was a good over night stop for a business trip. It was located away from the city traffic, but in a good location to reach my destination. The staff were welcoming. Internet is quick and the hotel was pretty quiet. Breakfast was taste and service was one again good. I would stay again if I was in the area.

    5
    « Amazing Wedding venue! »

    What can I say? Absolutely nothing negative at all to say about The Brook Hotel Norwich. The staff could not do enough for us, They welcomed all our guests, the food was fantastic, all staff were considerate to our needs and our evening buffet was excellent. The bridal suite really had the 'Wow' factor, out of this world, only a shame that we weren't in it for longer! Breakfast was also excellent. All of our weddings guests loved the day, the food and the rooms. Thanks to everyone at the Brook we had an amazing day, I would highly recommend this as a Wedding venue or just a few nights away.

    1
    « dump of a place, totally overpriced »

    Should join the hotel chain Worst Eastern, what a mess of a hotel. Rooms are dated, bathroom scruffy, black mould around the bath. I'll come back to bedding hygene later. Ate in restaurant, only a few others in there. Chose Prawn cocktail, (ok) Burger with cheese, homemade salsa, mushrooms and peas. Dont get me wrong I love Aunt Bessie frozen foods.. but £20 for that. Homemade Salsa was a grilled tomato... Wi Fi doesnt work in this hotel, dont care what they tell you. Breakfast - thumbs up. Waitress at dinner.. excellent. Guy on reception - helpful but effectively covering over the cracks in a woeful hotel. Wont be going back there. Oh and the final insult after a lousy dinner.. pulling up the duvet to go to sleep and getting long blonde hairs on my face, By the way I was on my own and I have very little hair which is mostly grey. Disgusting really.

    2
    « Bad breakfast »

    We had 3 days over Easter break here (we had already had a night in another best western before this one as we are going all over uk) room was ok but the complementary toiletries were limited to bodywash, shampoo, & small soap (other hotel we had body wash shampoo, conditioner, body cream, & small soap) this theme carried on with the tea coffee ( other hotel we had tea, coffee, hot chocolate, & biscuits) when I asked at front desk was told because the hotels are NOT run by same people don't make much sense as they are all best western. The room was fine and clean, bed comfortable.But breakfast was not worth the £10.00 you get charged. The Sunday morning (15/04/2017) was really bad running out of food dirty tables a total lack of organisation the lid was removed from our teapot while I was up trying to get food meaning the tea was getting cold when i spoke with staff member was told they had 6 teapots like the one we were using but only had 3 lids. Over the 3 days they only had mushrooms on one day. The assorted jams were blackcurran or marmalade for 2 days only had muffins and melon on the last day only had one choice of cheese for 2 days & one choice of cold meats on the last day (could go on & on) sorry to say very much a disappointment totally let the name best western down.

    2
    « Not Good Enough »

    Booked this as belated mothers day present from my partner to visit lovely Norwich and North Norfolk coast over Easter bank holiday weekend. Positives Room clean Good Size Negatives Room cold heater not working reported this to reception 1st time told no one available to come and fix 2nd call to reception about 1 hour later told waiting for engineer but had run out of heaters and that there was a problem with heating.in the hotel. No further communication from reception that night. In the morning reported to reception about heating staff apologised said that air conditioning is being fixed but offered no solution to cold room problem Breakfast fiasco About 40 people having breakfast when we went two staff waiting and serving working very hard but tables not cleared breakfast items not replenished on counter no clean plates no beans no mushrooms no one to offer the ordered items you could have on the card on table. Teapot lids missing no milk bought with tea too much for these 2 people to cope with very obvious people waiting to be seated staff run off their feet. Reported this to Dawn manager on duty she said she had emailed catering manager!!!! Bank holiday weekend they must know how many people they have booked in so need sufficient staff not at end of email !!!! We have stated in best Western before with better service

    2
    « Not very good »

    The decor was very 70's. Room was extremely dated and totally uncoordinated. Bathroom was black around the bath on the sealant. Water puddle on the floor. Net curtains were grey! Bar menu was poor. Fish and chips selected - I have never had battered skate wing! The restaurant menu was overpriced and was empty. Ok for a transit, overnight stop, just bearable, but i couldn't have stayed 2 nights! Wifi wasn't working. All the staff very pleasant though. Good selection of breakfast items.

    4
    « very satisfactory stay »

    A friend and I shared a twin bed room whilst on a visit to the Christmas Spectacular and we both agreed that this hotel was well up to standard, good food, comfortable beds and clean bathrooms.I agree that the carvery was positioned near the kitchen entrance and it was difficult for staff to access that area but surely this is not a major problem. Would definately stay here again.

  • 3
    « Good average hotel. »

    The rooms could do with some upgrade and the dining room and lounge lacked atmosphere. The location of the server for the Carvery and Breakfast is all wrong. You queue outside the kitchens which means the staff are continually passing and asking to pass through the queue. The food was of a reasonable standard but a new toaster is urgently required.

    3
    « Does the job... »

    Stayed here after a visit to the Christmas Spectacular on a coach trip. The hotel is in a fairly anonymous suburb of Norwich (apologies if you live there - we arrived in the dark!). Rooms were comfortable with good TV and drinks facilities. We had to ask for more tea bags (only 2 on the hospitality tray) but these were readily provided). The bathroom was dated but functional. The beige chosen to paint the bathroom doors wasn't an attractive choice! The food was much better than expected on an inclusive deal like this one. We enjoyed both dinner and breakfast. The wine list was reasonably priced and our choice was extremely pleasant.

    3
    « Clever mouth receptionist »

    We booked a room for three adults and were given 207 a twin room with a fold up bed suitable for a child. The reception girl blamed the mix up on my booking through and an agent there was no mix up on the booking she used that as an excuse. I like this hotel and and have stayed before due to business i will be making regular visits to norwich between yourselves and oaklands. Attitude from reception is not what i want a polite sorry might have been fine

    5
    « A good spot for a business overnight »

    So the first thing I want to know on arrival is how do I get onto wifi to upload and download my day. They answer the question without you asking. Like they already know you've been on 3g all day and are hungry for some broadband speed. Then the checkin process, well that whizzed by so quick I can hardly recall what happened before I was moved along towards my room. I got there. Clean, fresh smells, clean towels, comfy bed, desk space and power sockets. Fantastic. Next the bathroom, no problems here either. Good layout, good consumables. I'm really struggling to moan about anything here! So I wake up refreshed yep even the bed was comfy. Finally I wanted to check out early and just have breakfast and go. Would that be a problem? Not for this lot. Organised, swift and efficient. You'll be hard pressed to beat this standard in Norwich. Good job guys. Thanks for making my one night business stay great.

    3
    « An average hotel »

    A typical business hotel, clean bar, efficient reception, rooms the same as everywhere else. Unfortunately we were allocated a disabled room, so the bathroom was rather difficult, with very low basin. The decor had yet to be updated, swirly yellow and brown plastic panels, and the taps for the shower had no regulator, so having set them to a suitable temperature, someone elsewhere turned on a tap and you were either scolded or frozen, with no way to adjust except by putting your hands through the hot water stream. Apart from that no issues.

    4
    « Great hotel, good location »

    I stayed here with my mum last week whilst visiting the UEA and we were very pleased. We were not expecting anything too special for one night but we were gladly surprised. On arrival we were greeted by very friendly front of house staff and when explaining about our Uni visit, one of the ladies was very helpful by printing out a map to give to us the next morning! When we got to our room, we thought it pleasant. However, my mums bed was broken so we went down and spoke to the receptionists, they were very friendly and accommodating so moved us to a different room right away. The room we stayed in appeared newer and it was exceptional for the price. Breakfast was always very good. Overall, a very clean and lovely hotel, with great staff. Would definitely stay here again.

    4
    « Very good value and well located »

    We stayed here for a couple of nights and were well pleased overall. It was very well located and easy to find, giving excellent access both to Norwich and the local area. The rooms were clean and tidy and offered everything we needed. The only problem I had was with the breakfast, though much of my problem was to do with my requirements more than what was offered. We were shown to a table and watched as others coming in were asked if they wanted tea or coffee. I had to go and find someone and ask for drinks. The 'selection of cheeses' turned out to be a choice of just 2 plastic wrapped processed offerings, the vegetarian sausages were simply rolls of what seemed to be a bubble and squeak mixture warmed up and nothing like any kind of veggie food I have ever had and there was no alternative to plain milk such as soya. They ran out of mushrooms and I was told they weren't allowed to do any more and the eggs which obviously had been under the heat lamp for sometime had solid yolks and everything was very greasy. Even though I complained, nothing changed next day apart from the service we received seemed better. Apart from the breakfast, which I felt could definitely have been better, our stay was OK and we shall almost certainly stay there again. I just hope that there is a review of their breakfast bearing in mind my comments in offering more alternatives for those with allergies such as inability to eat pork or milk products.

    3
    « not bad »

    this hotels is ok but they r more interested in making money than looking after people.not clean,it looks clean and then you see alot of things not cleaned.they seem to hate changing ur bedding,was there over a week and sheets not done.they dont like wiping mirrors windows etc,lotsa cobwebs im afraid,they have got new refurbed rooms so advise you to ask for them

    4
    « A friendly stay... »

    We stayed at this Norwich hotel for a Summer wedding. We received a warm welcome upon check-in and our room was ready on time. It was on the upper floor, with views over the courtyard and was reasonably spacious. The room had windows that opened, which was nice at that time of year. It was quite comfortable and featured a Widescreen TV and USB charging ports. The bathroom was clean well equipped. The breakfast buffet was quite substantial. The on site bar/pub also featured a fairly good selection and the pie-of-the day was enjoyable. There is a stop nearby, for the local bus service into town and the hotel also arranged taxis when needed. There is also on site parking. Staff were friendly and helpful. We had a few evening socials in the lobby and our barman 'Carl' was very attentive and provided good service. The hotel's laundry service was very reasonable, at just £5.00 per bag. They delivered an iron and ironing board to the room, when needed. The hotel is showing it's age, but that did not affect our stay. Overall, we had good stay; made all that much better by the friendly staff...

    3
    « Ms »

    Very nice hotel. Good location. Staff were very welcoming and friendly. Bed was clean and comfortable. Didn't eat there so cannot comment on food. Could do with a bit of uplating. Bit if a smell in bathroom. Overall very nice, clean Hotel.

  • 4
    « A comfortable night's stay »

    It is close to the Norfolk showground, I was there on business. No problem with parking, a very good rate as booked in advance. Shame that we were only there for one night, as the room was clean and very comfortable, and a good size . Amenities were good for a budget hotel. It had a bar and served food, which was a real bonus considering that the Travelodge up the road that charged the same had neither. A generally nice, quiet, comfortable place with friendly staff. I would go again.

    4
    « Comfy rooms, ideal for the city centre »

    This is the second stay we've had here and we will definitely return. Despite a couple of niggles this is a great hotel, easy to get to, reasonably priced and ideally situated. The rooms are a good size (we were in a double), very comfortable as was the bed, with a TV, hairdryer and en-suite which had a bath and (mixer tap) shower and the water was hot. On the down side; we went to the restaurant at 7pm - there were 3 tables with couples on in the large restaurant and we were told that there would be a 30min wait because 'we are so busy'. This seemed rather surprising so we said we would eat in the bar instead and the waiter told us that it would be the same wait as it was the same chef! We looked in the bar - there were only 5 people in there and one of them had already eaten! It also smelt strongly of stale alcohol (as it had previously) and as neither menu was particularly enticing and both a bit pricey we decided instead to go to the Carvery place across the road where we got a fantastic meal for 7.90 each - when we got back an hour later the restaurant was still empty and the bar not much different. We had booked the breakfast in the restaurant for the morning and I couldn't fault it. A great range of nice quality food. The only other criticism I have is that there was a tray of left over room service food left out in a corridor - when we left for the evening at 6.45 I told the staff on reception that it was there and was coming off the tray and it was still there at 10pm no longer on the tray but all over the carpet. The hotel is situated ideally for the city centre - rather than take the car in we caught a bus around the corner which saved loads of hassle. I'd definitely recommend it - we stayed 2 nights and would happily have stayed longer. Despite it being full both nights there was no noise disturbance and the staff were all very helpful.

    3
    « Business stay at hotel »

    Visited the hotel in July. Certainly easy to find with good parking. However my room certainly had a rather old tired feel about it - everything just a bit worn out and needing a bit of a refurb. Evening meal was ok, nothing special, but a good breakfast.

    4
    « nice »

    nice little touch in the room. a free bottle of prosecco. Stayed before over a year ago and the hotel has been modernised and looks good. the staff are good too. only thing is its a short taxi ride into town.

    4
    « very pleasent stay »

    A warm welcome on arrival and a lovely comfortable room. Very clean and roomy with a very nice bathroom. Plenty of draw space. The breakfast is self service, and has a good selection apart from a shortage of bacon on two mornings. Evening meals were well presented and tasty. The staff in all departments were very help full and polite. The hotel is in a good location for seeing Norfolk

    1
    « Double booked my room, anniversary ruined »

    I booked a suite with this hotel for me and my wife for our first wedding anniversary. I made the reservation back in April although our stay wasn't until November so I was surprised to receive a call a week ago (September!) to say that the suite had been double booked for a wedding booking. I can't begin to imagine how it took this long for the hotel to realise their error or the fact that they had happily taken nearly £150 from my bank account for a room that they were now telling me I couldn't have. All that they offered to do for me was to downgrade me to a double room and refund the difference! Now if you see the suite and the double rooms you will be able to clearly see why I booked the suite in the first place. (To make it even worse the double rooms were available at a cheaper rate on booking.com than the rate they were now giving to me) I have now cancelled my stay completely and will take my business elsewhere. It's a shame as they suite looks pretty decent from the pictures online!

    1
    « Useless »

    1st me and my partner got to the hotel and they said my booking is only for 1 person (booked the hotel over the phone) i ask for a double room for 2 guest with breakfast, eventually sorted it, 2nd they then told me I had to pay an extra £20 on top for an extra guest but it was their fault,I just paid it because I started to get irritated, 3rd got to the room and they had given us a twin room when I repeatedly asked for a DOUBLE, went back to the reception and they said they will not be moving us to the correct room, non of the lights work other than one, the hot water wasn't working, the bath has black and green muck all around it basically and awful nights stay I would not advise it

    4
    « Nice, quiet place »

    A fine room with all you need. Could be nice with a new bathroom. But in all a nice room, and a hotel situated in a quiet area, with regular busses to the city :-) Good restaurant and bar. Nice staff.

    2
    « A cheap one nighter »

    My preamble to this is that we only needed a place to sleep before heading onto our destination of the world famous Dinosaur Adventures, so we had low expectations. Brook Hotel managed to deliver on them all.... You know its going to be a good one when you pay as you check in not out. Room was old, towels thin and all generally get what you pay for stuff. Me and the wife observed the (possible) Norwich tradition of sleeping adjacent in single beds. Breakfast is a greasy treat. The usual standard all you can eat jobby, where everything tastes the same. Fatty. No locally sourced bangers here... Out the door by 9.30am. When you consider we only checked in at 11.30pm, they've done remarkably well to score only 2 stars. Then again it was only £70 for 3 of us...

    4
    « Short Break »

    Friendly greeting and check-in at reception, in fact most of the staff were very friendly. We had a pleasant room, reasonable size, overlooking the large inner courtyard. The only negative was no lift (but only one floor up) and we had to walk round three sides of the hotel to reach our room. The room had all usual amenities, comfy bed, good bathroom with full size bath and shower over, tea maker and aircon. The food was good, we had breakfast on both mornings with a hot buffet offering eggs, bacon, sausages, tomatoes, mushrooms, beans and fried bread or a menu to order things like kippers or scrambled eggs. We had dinner on the second night and both went for steak. It came on a large oval plate filled to the brim with large, tasty steaks, chips, onion rings, mushrooms and tomato. Unfortunately I can't review desserts as we couldn't manage one. There is also a pleasant bar and a car park. Not right in town but the hotel is very easy to drive to and a taxi was reasonably priced.

  • 5
    « A good night's sleep »

    Friendly/happy staff.. we were meeting friends in the city for a meal and it was easier for us to get a room here rather then book taxis. The room was clean and spacious everything you need for a night stay. At the bottom of the stairs is a big tourist section with loads of flyers of everything to do in the area which I think is a nice touch as there is so much to do around here.

    4
    « Convenient »

    I used this hotel as a base for a university visit with my son. It's a 10-15 minute drive to the city and a similar time to the university. It's easy to find with plenty of parking. It's on the edge of an industrial area and next to a main road but this didn't disturb our night. The staff are friendly and helpful and the hotel is clean and tidy. It does seem to have an old fashion feel about it but I've no complaints. We didn't have an evening meal in the hotel but we did enjoy the breakfast. It's self service and includes hot and cold choices. My only complaint is that the tables for two are to small and with everything on left no room for juice glasses. To summarise, it's a clean and handy hotel for a quick visit.

    3
    « Accomodation for University visit »

    We were looking for a convenient hotel, as close as possible to the hotel as we are not familiar with Norwich at all. This hotel is easy to find, has ample parking, an amusement/bowling centre next door - but is quite isolated and on the edge of a business estate/trading estate. The staff are really friendly & helpful. The reception and bar area are modern and clean, as are the hallways. The food served in the bar looked quite nice. Our room, a twin, was very tired but clean. The beds moved and creaked, but were neatly made. The bathroom was clean, and in fairness not too tired looking - but the anti-slip mat was covered in stains which was a bit disconcerting. The beds were so uncomfortable, cheap mattresses, and they seem short, both of us had our feet hanging off the end (may just be because we tossed & turned all night due to how uncomfortable we were - and the pillows appear to be foam, so a bad nights sleep was had by both of us. Surprisingly this hotel offers room service. We had sausage & mash, which was ok. We also ordered 'fresh fruit salad' which may have been fresh that morning, and was sour due to the orange juice it was sat in. We were told this venue has started to revamp their rooms, so I hope that includes better beds & pillows. In summary, for under £100 you can stay here at a functional, easy to find venue that has friendly & helpful staff.

    5
    « 30th Birthday stay with husband - was the BEST at BEST WESTERN! »

    My husband and I finally managed to get some time where the kids were looked after at home and we could stay away for the night and this was the perfect way to do it. The entrance hall was beautiful, the hotel room was fairly standard but spacious and clean. the staff were very friendly. The highlight for me was the AMAZING FOOD!!!! wow! 3 course meal for under £25, including lobster and king prawns. delicious sooooooo sooooo good. good portions as well. The only thing I was a bit gutted about is... I am 7 months pregnant and im not having caffine, the room had coffee and tea but no hot chocolate, I asked at reception if I could please have a hot chocolate sache and they said they did not do one but I could order it from the bar or from the night porter. I always have one before bed so my husband asked the night porter who simply said no, only tea or coffee. bit gutted about that but it wasn't to spoil a beautiful little break. I would recommend the best western in Norwich to anyone - especially for the food, The breakfast was amazing too!

    1
    « Terrible quality Room and experience »

    Room nothing like pictured and advertised, bathroom light fixture cracked/old, bathroom vent FULL of 10 years of dust and body flakes visible while showering (no idea how it was still functioning), bathroom shower very difficult to get to shower mode, bathroom paint peeling chipped and worn, hook ripped from back of door leaving gaping hole as not bothered to repair, room skirting peeling, room walls badly stained, room air conditioner not functional (although advertised as Every room with FULL AC) room decoration nothing like new upmarket decor advertised on website and listings, what we stayed in more closely resembled a hostel not a hotel, room was unbearably HOT both nights with windows that only open 4 inches (those too were FULL of dust and grime in the runners etc) the room was that humid that i personally only got 2 hours sleep MAX per night, valuables safe in wardrobe not functional at all, wardrobe door runners old and very hard to open/close, all in all this hotel needs to advertise rooms that people will be staying in not just their flagship ones that you "may" on a whim get to stay in, totally misled when booking and only offered a £30 refund on complaining on all above faults, this was our first break away together as a family with our son in 4 years as we are not a rich family and saves for quite a while to afford a 3 day holiday, we feel completely cheated out of a stress free break, we sp0ke to 2 other couples while on this break who too had complained about various aspects of the hotel so i feel that my comments are completely justified, the only positive about the venue is the breakfast which was very nice Im sure this will go no further than the usual passive aggressive comments by the owner on the review reply section like many others but as i said this was a once in 4 years trip together that has been let down by sub par accommodation advertised as something that it is not, we were planning to get married at our local Best Western in Retford but have to seriously reconsider if this is the quality that it accepts for its franchisees

    3
    « Still tired..but effective »

    Yes, the Brook Hotel is stuck in a bit of a 70s time warp - lots of bright red carpets and dull brown doors - but it's effective as a simple stopover. We didn't use bar or restaurant - though bar menu looked reasonable - but used this as a bed for 2 nights and got what we wanted. Bed comfortable enough and good blackout curtains, air-con and a location away from the main road meant some decent sleep. The plumbing gurgles a bit and the bathroom is functional rather than attractive but if you can get this hotel at a good price then it's value for money if you're after somewhere to sleep on west side of Norwich.

    5
    « An Excellent Event Venue »

    My comment is about the conference and dining facilities. None of our group of 60 stayed the night. On Saturday night our church held an afternoon/evening event at the Brook and I have to say the Brook Hotel team excelled themselves. From the planning stages right through to delivery they were professional, accommodating and hit the mark perfectly on the day. They were friendly and professional and communicated with us at a high level and seemed to enjoy partnering with us throughout. The conference room was very nice, the three course meal was delicious - my terrine starter, beef main and chocolate tart dessert were all outstanding - and the attentiveness of our designated manager, Allister was some of the best I've encountered. Nothing was too much effort. We will certainly return. Thanks guys for making this a memorable event that folk were talking about the next day very positively

    1
    « Run Down Shabby ... Disappointed.. »

    Arrived at 2pm after 6 hour drive up from Devon, only to be told that i should come back at 3 as no rooms were ready. Place looks shabby and dirty, and the room reflected this.. the toilet stank and the decor and room looked nothing like the website, to cap it all on a Hot night the air-condition unit did not work. I spent the night with the window open, hardly slept due to the noisy road. On a positive note i can say that this is a Budget Hotel at 48 quid...

    5
    « best western brook hotel »

    after reading other peoples review about this hotel i was feeling a bit unsure about this hotel .well i have just come home from this hotel and i cant find anything at all to moan about ,the room the food the staff all very good .good choice of meals nice bathroom with all you need in toiletries ,plenty of hand rails to assist you .would recomend this hotel

    2
    « Save your money and go elsewhere »

    Costing £120 a night I was disappointed with the hotel, evening food is very poor and expensive, rooms are aging and in need of decorating, be carful with the showers, gym and pool not available as be renovated glad it was for business and I did not personally have to pay. Don't stop find another hotel.

  • 4
    « Perfect for a city break »

    Reception staff helpful,we had a family room and it was nice and clean. I wasn't too impressed with the bed for my daughter as it was just a gold out bed and only just fitted in the room, had there been a fire getting round the bed would have been difficult. After booking in we went to the bar for a drink, no one there to serve us and when we asked at reception we were told that he was in a staff meeting! The meeting was in the restaurant right beside us! We could obviously be seen waiting at the bar but the staff meeting (3 of them) was much more important. The pub over the road got our business instead. The other thing that was peculiar with hindsight, was the fact that even though it was booked as a family room for 3 of us, there was only 2 cups for hot drinks and 2 of each of the freebies in the bathroom. On the whole though, it served the purpose that we needed it for as we had been to a show and didn't fancy the drive home late at night.

    3
    « OK for a one night stay if you're not too fussy »

    We stayed here for one night before collecting our kids from a sailing holiday on the Broads and heading north for our family holiday. I originally booked it because it is dog-friendly although we ended up not taking our dog with us. The room itself was OK - not enough options in the tea/coffee tray (no decaff, no hot chocolate) but the bathroom did have a faint stale small like mildew and was quite dark and dated. We didn't eat an evening meal here as we'd made other plans. Breakfast was lovely - we were up relatively early so it wasn't crowded or busy; the staff were very friendly. I can see why some people say it's dated - it was old-style in many ways (seemed quite dark to me in places) but modern in others (e.g. the corridor lights only coming on when you walked under them - very eco-friendly). I think better use could be made of the foyer area - my memory is of it being a large empty space other than a couple of chairs by the doorway. As I say, OK for one night but I wouldn't want to spend an entire break there.

    1
    « Horrible!!! »

    This has to be the worst and dirtiest hotel I have ever stayed in! Where do I start? My husband and I finally got away from the children for one evening, and we were given a room with 3 single beds. I can love with that. The fact that there was no AC on a hot day was worse. Not to mention the fact that there was no cold water on the bathroom tap. Only scalding hot water. We went out and were told it would be fixed. Came back and it wasn't. How do they expect someone to brush their teeth or wash their hands??? There was dust and cobwebs all over the room. We asked for a refund and were declined it. After coming back to the hotel we grabbed our stuff and left. We went to check into a much nicer hotel. This one felt like an old hospital. The walls in the corridors were filthy.

    1
    « Tired and bland!! »

    I stayed here for 4 nights on business, the room needed a total redecoration, the divan beds were all stained down the sides the curtains hadn't been cleaned and were frayed. The bathroom had mould in the corners of the ceiling and it looked like they had just painted over it. The first night I ate in the restaurant, and although the portions were large, I am sure they did that to make up for how bland the food was, needless to say I didn't eat in there for the rest of the week, I ate across the road at the clock tower which was a massive improvement. On one of the nights the air conditioning broke down and they offered fans as a substitute but it was on a first come first serve basis as quantities were limited. If it wasn't for the fact that my company were paying for it I would have found alternative accommodation on the first night. I would definitely NOT recommend this hotel to anyone

    3
    « Dated. »

    Location ,area,great. Pleasant staff, but hotel is tired and dated. Needs a complete overhaul , certainly not worth the money being charged. Best western are a massive company, can't believe money hasn't been spent on refurb yet.

    3
    « Not quite the best »

    We booked in to stay for 3 nights at a good price via Booking.Com. We had upgraded to a suite for an additional small fee. Plenty of parking. We arrived a little earlier than planned and checked in. Our room was huge and was apparently the Honeymoon Suite. There were a few issues we noticed, the bath had some black scuff marks. We reported this to reception. We were asked if we wanted them to arrange for housekeeping to attend to this? I think this could have been handled better by saying, "I am sorry, I will arrange for housekeeping to attend to this". We also noticed that the small peddle bin in the bathroom had no lid, it appears it had been broken off! The drinking glasses in the bathroom were plastic water dispenser cups!! We tried to use these for a drink of water on the first night but they were too fragile. The bed was quite uncomfortable and it appears that the mattress has had a considerable amount of use.(It is the honeymoon suite after all) Springs could be felt on the surface of the bed and there was lots of springing noises when either of us turned over. We decided to have a drink at the bar on the first night and sat outside at the back of the hotel. There were three tables, barely enough for such a big hotel. The block set paving had not been swept for quite some time and there were lots of cigarette ends strewn across the whole area despite the fact there were ash trays on the tables. We ate in the restaurant on the first night. The welcome into the restaurant was excellent and the food was also very good indeed. The second day, those plastic cups were still in the bathroom when we arrived back to the room. They were the same cups and had not even been washed out. We decided that when we had another drink at the bar we would bring back a couple of glasses. The hospitality tray was rather sparse, no decaffeinated coffee or tea and no biscuits and of course no glasses. The breakfast at the hotel was very good indeed. A buffet of hot and cold food which was very tasty indeed. The hospitality during breakfast was also very good. The hospitality in the bar was excellent and the drinks more than satisfactory. Overall, the hotel needs updating throughout. The waiting staff were very polite and attentive at all times. The remainder of the staff never made eye contact with us or any other client that we noticed. This in my opinion is a major failing. All staff should take time to wish people good morning or goodnight and if relevant asking if everything was ok. When we arrived home, I had chance to check the bill. We had been overcharged by £21.95! My wife called the hotel and this was agreed and refunded. I have given this some thought. Suppose you go into the restaurant or bar and hear someone else give a room number. Whats to stop this from happening? This could clearly have happened to us as the meal was for one starter and one main. BE AWARE!!

    5
    « Dog Friendly Hotel »

    We stayed here for one night when we visited Norwich. We had just got a puppy so could not leave her at home so this was the original reason we stayed here as we could take her with us. The staff were very friendly and were great with our fur baby, lots of grounds to walk her in and a large room for her to stay with us. The breakfast was not included but we paid for having this added and it was a nice breakfast although the staff did not seem to be able to keep up with the people that were in the restaurant and kept running out of items, again though they were very apologetic and did try and help as and where they could. Dogs are also welcome in the bar area so she could sit with us when we went for a drink in the evening so was great at this aspect. Location was great for the town centre with a more than average car park and local amenities. Would definitely stay here again if we were in that neck of the woods.

    4
    « Pleasant hotel »

    We arrived at the Brook Hotel with a few doubts in our mind after reading the reviews... We were greeted by friendly staff who quickly booked us in and we were directed to our room on the first floor...yes, the decor is a little dated but fine for the £80 with breakfast that we paid. The bed is large and comfortable, WiFi is free and the breakfast was lovely, once again the staff were really friendly and helpful. Definitely will be making this a favourite to stay again if we are in the area.

    4
    « Decent reasonably priced hotel »

    Only stayed for one night Comfortable bed, good tv, hairdryer in the room. Bathroom was dated and looked tired but was clean. Would definitely use again, was well priced and did the job for one night. Good budget choice

    4
    « G plan grim but a restaurant surprise worth noting »

    Stayed here in an emergency when a family member was hospitalised. The hotel itself was ok, quite dark decoration throughout and a bit foxed - battered door jambs, electrics noisy and fluorescent lights present, along with the ubiquitous orange g-plan furniture. In my week here the hotel was busy enough - groups of seniors, a cricket tour group, and it was perfectly OK. On the downside (and for me it was a disaster as I'd left my home in the clothes I stood up in to get to Norwich) the laundry bag remained resolutely on the bed. Even when it was made,it was placed neatly back on it... No clue as to how to get it actually washed. Reception promised.... I ate three times here (didn't have time for breakfast so can't comment) and found something very interesting out that isn't made apparent. You can eat in the bar - there's a bar menu which was ok, the Norfolk asparagus with poached egg and hollandaise sauce should have been divine but instead of hollandaise sauce I got a plate flooded with butter and vinegar - yuk. I mentioned it the bar person who laughed and said he'd tell the chef. Yeah right. Pasta carbonara was a hearty portion, hot, but the sauce (ironically) was way too thick heavy and ( never thought I'd say this) too cheesy - more like a macaroni cheese sauce but hey ho it was a comfort on a tricky day. The revelation came on my last night when I found out that there's an a la carte menu! Wow. Home made duck spring rolls - yes they were, two monsters with salad and hoisin dressing - packed with duck, to the gunnels - would have served as a light main. Then lobster tagliolini the likes of which I never thought I'd see. Fist sized monsters in a (presumably) home made lobster pasta (it was pink...) three of them dripping with a creamy rich sauce served with salad. I couldn't eat all three which was criminal, but I couldn't believe it had been made by the same chef who couldn't make hollandaise. Enquirers revealed that this was made by the 'second' chef, called Mario... So, well worth a trip there just to eat (albeit the dining room has a feel of vintage Butlins to it) because the whole menu was appealing, but I suggest you ask for Marios shift rota before you book as it was a chalk and cheese (oh ha ha) experience. A bit of a secret there, eh? You're welcome.

  • 3
    « Ok »

    This hotel is very well located but is very shabby to say the least. The air conditioning was not working and the room was really stuffy and had condensation on all the windows and a smell of damp. I would not choose to stay here again it seemed to cater for coach trips.

    3
    « OK , average »

    Average hotel in an urban location. No major flaws but also nothing outstanding about it either. Served its purpose for a one night stay while attending a wedding reception nearby. We had a ground floor room which suffered from road noise.

    4
    « Good value for money »

    Enjoyed my stay at the hotel. Staff were friendly and room was comfortable and good value for money. Only downside, the air con was broken and it was quite warm in the room. About 10 minutes drive from UEA.

    4
    « Abit dissapointed this time »

    We have stayed at this hotel on a few occasions as we have family who live close by.The staff with exception of 2 or 3 just weren't as friendly,for some staff i felt a friendly word would have been too much.The rooms were as comfortable as ever and really clean.The breakfast was a lovely buffet breakfast .The patio area at the back is a relaxing area.But had loads of weeds and looked unkempt ,nothing a bit of sweeping ,weeding and tlc won't cure.Not the same atmosphere as on previous visits but on the whole an excellent stay .

    1
    « Awfull Hotel »

    My company organised my stay at this hotel as I was working overtime in the local area. I stayed for 8 nights and the overall experience was maybe a 2 out of 10. The majority of the staff were quite miserable but not all. The apple juice every morning was warm, my dry cleaning was done promptly but when I arrived home I noticed 2 tshirts now had rips around the neck on both and black lines stained on the front. Some nights in the restaurant they has no pulled pork and even had no chips for 1 night and for somewhere charging a lot per meal and £98 a night for a double room I found this unacceptable and also my double room I was told to push the 2 single beds together as there was no doubles left. The main reception toilets had a strong smell of ruined and toilet roll holders snapped off the wall and overall very shabby. I signed up for a rewards card before my stay but since my return home I have cut it up and wouldn't return for free.

    3
    « Good value but characterless »

    We got a good deal, a family room for 3 for £100 with breakfast, staff were helpful and friendly but it has that "travelling salesman" feel to it - a rather soulless place totally devoid of any character - but does what it says on the tin. On the positive side, breakfast was good and there is a very pleasant hidden landscaped courtyard you can sit out in. There's also free wifi. But on the negative side, we had those awful cheap plastic glasses wrapped in plastic, no trouser press and a view of the car park! In fact it is surrounded by car park. While there are nearby buses, actually signposting them and urging people to take sustainable travel seemed absent from the hotel agenda. Not at all built for walkers or cyclists. A shame they could not use the same gardener who did the internal courtyard so well for the external areas and to hide the mass of parking.

    2
    « Mid Week Business Trip - Disappointed to say the least »

    I stayed here for one night in the week on business I arrived and checked in late in the evening without problems It was one of the hottest days of the year and apparently the air-conditioning was not working anywhere in the hotel I ate in the bar, not the restaurant and the food was reasonably priced. I had sausage and mash which was all clearly reheated. the sausages were poor quality and the mash was tough The rooms were like walking in a time machine to the 80's. The internal doors are painted brown and the bathrooms are just awful I had 2 single beds in a spacious room which as I say was very dated I paid more than £100 for this room and I was extremely disappointed On this basis I will not be returning to this hotel and would not recommend it either

    4
    « Great christmas party night »

    We had our works Christmas party here & it was great . It was in a smaller room than we have been to before at other places but it wasn't a problem we all had a great night . The food was good all accept the starter of terrine which looked & I imagine tasted just like cat food that come in the little foil trays

    5
    « Wedding day 9 July 2016 »

    We had a wedding package for Saturday 9 July and cannot praise the staff and hotel enough. Michelle arranged everything to our requirements and Alistair, Danni and staff were fantastic, food was great, service great, very friendly throughout, and the honeymoon suite was amazing. The whole day went like a dream and it's all down to the team, our guests are still talking about the wedding venue a week later! 5* recommendation all round! Thank you.

    4
    « Wedding »

    Very nice hotel Only problem our room was 239 which was going up stairs then down 1 corridor then another then another apart from that nice hotel nice food easy to find nice service nice people went to a wedding there very nice was a bit pricey £98 for room and breakfast lovely surrounds the garden would recommend the place to friends and family

  • 5
    « Better than expected »

    Me and my husband went to have a meal out and decided on the Brook as its not too far away from us. We went in and spoke with reception first, the reception manager was really pleasant and welcoming and she directed us to the restaurant even though it was only round the corner! Food was nice, I had the risotto, prices were reasonable and staff in the restaurant were also nice. Good selection of wine too. Wasn't sure about this place but actually the staff made it a very pleasant experience.

    3
    « Disappointing »

    Stayed here on route to a family occasion. We booked after seeing nice photos of the bar and restaurant as we wanted to spend a relaxing evening here after a long journey. We checked in and found our room. It was adequate although a little tired looking. The bathroom could do with a revamp. Bed was very comfy. Our evening proved a big disappointment. The bar area was full of contract workers using laptops. The barman was not very friendly. It was not the atmosphere we had hoped for so took our drinks to the foyer. Dinner was also mediocre. The restaurant is quite nice but has no ambience. The food was served by a friendly waitress but was expensive and tasteless. A previous review suggested eating in the restaurant over the road and we wished we had. Breakfast in the morning was nice. All in all a lot of money for a rather disappointing visit.

    3
    « Expected better having stayed with this chain previously. »

    Stayed at this hotel for 2 nights whilst on business in the area. The reception staff were helpful,cheerful and efficient. I ate in the bar on one of the evenings the meal was poor the burger was cardboard and the accompanying salad tired and un-imaginative.I sent my pint of bitter back as it had a nasty vinegar taste. My room was adequate but tired and dated and had a stale odour. On a positive note the buffet breakfast was excellent with speedy, efficient and friendly service. A bit of a mixed bag really,I do not think I would return unless it is re-furbished.

    3
    « Average »

    Stayed on business for 1 week alone. Hotel is clean and tidy but does need modernising which I believe is in progress with gym being renovated. Beds are hard and pillows are very thin. Not a good nights sleep at all especially when the air conditioning was broken. Food is reasonable but not brilliant. Will not stay again.

    5
    « Perfect Wedding »

    Well where to start...... We had our wedding here end of June and all I can say is amazing. We are so pleased we chose this hotel for the ceremony and reception as I can honestly say it was absolutely perfect! Our planner Michelle was such a lovely, down to earth lady who goes out of her way to help you to make sure you have exactly what you want. Having never planned a wedding before, I didn't really know where to start with the reception but Michelle gave me so much help and advice I really don't know what I would have done with out her! The ceremony/ reception room was beautifully decorated, I could not have asked for more. The guests commented on how lovely everything was - the food, the hotel itself and the staff - my god they were amazing. Every member of staff we came across was so smiley and friendly. The chef and his team did a brilliant job with our wedding breakfast and our amazing evening buffet - the meal was piping hot and delicious when it came out, very quick service for each course but we were not rushed at all during the meal so felt very relaxed. In the package we had a toast master John - what a gentleman! He did such a good job at organising during the day and was so attentive with not only me and my husband but also every single guest we had ( he even helped my mother in law to check in to the hotel and took her to the room) I cannot praise this hotel and the staff enough thank you all so much for making our wedding perfect - it means so much to us to have had such an amazing day to celebrate with all our loved ones and been looked after so well, there is certainly not a single thing I would have changed. To the General Manager Gareth - you have an amazing team and should be very proud of every single one of them!

    4
    « Some problems »

    This is a great hotel with only 2 floors (lift to 2nd floor), and handy for the town centre and attractions as it is very close to a bus route, (the parking in Norwich is horrendous!). Our ground floor room was comfortable, but not 100% clean. However, when my husband mentioned to the floor supervisor that the carpet had not been cleaned (we had been there 2 days by then), it was immediately dealt with. Full marks for that. The only other 'moan' was breakfast when my husband was shown to a seat, ordered tea, went to get some cereal and came back to the seat to find that someone else had been placed there! He had difficulty finding another place. However, again the problem was sorted. When I posted this review on the hotel's website, the Manager responded immediately and acknowledged the problems. Overall, I would return.

    2
    « 81 rooms - 3 irons& ironing boards »

    Arrived after a 5 hour journey to a queue of people and one member of staff on reception. She called he reception manager who came out of the office on her phone and continued to use her phone whilst checking in guests. Told where my room was and asked for an iron and board to be delivered. It didn't show. 3 single beds, although I booked a double room. Questioned it and got told that was correct.... Hhhmmmm ok then. Couldn't fault the dinner. Excellent steak, however barman couldn't pour a pint and was till less, had to correct the change twice. Never mind. Slept well, bed comfy albeit not the size I booked. Went for breakfast and my booking was questioned. There obviously wasn't any communication between reception and the restaurant. Breakfast eaten from the buffet choice and back to reception to re request an iron... At this point I got told that there was only 3 and house keeping weren't going door knocking to find one!!! Ok ok... I'll go without!!!! What a let down for a great western hotel!!!!

    3
    « Dated but perfectly fine hotel »

    Needed a place to stay overnight for my firm's BBQ and the Brook Hill hotel was the closest by far. Parking was excellent and we were given a very warm and friendly welcome by reception. Immediate reactions were that the bar area looked a little dated and that criticism extended to the rooms themselves, which was quite dark and tired. But that said, the room was clean and the bed comfortable. You wouldn't want to spend a lot of time chilling there but as an overnight stop over its perfectly fine and affordable too.

    4
    « Pet friendly hotel »

    A good hotel and pet friendly. Had a very pleasant weekend where our dog was a welcome guest. As a dog owner this is hard to find yet 1 in4 households in the UK has a dog! Thanks guys - you have got it right

    4
    « Helpful staff and good food »

    This hotel operating under the Best Western brand had good food and helpful staff. Two of our party inadvertently left articles in the lobby sitting area. The staff took the time tò track down and return thd items to their owners. A comfirtable lounge area and reasonably priced laundry service add to one's enjoyment.

  • 3
    « Good stay overall for the price »

    Me and my boyfriend came here for a single night stay to celebrate our graduation and night out in Norwich. The overall feel of the hotel is good. The reception is nice and spacious and there is a modern bar available while you wait, we arrived before our check in time and the receptionist was very helpful and managed to get us in our room as soon as possible (an hour before check in). The room was ok, the bed was comfy and there was a big flat screen TV with a good selection of channels. However, we couldn't turn on the air con or heating and the bathroom is dingy with a tired looking bath. My only other issue was that we were woken on two separate occasions in the morning by housekeeping coming in our room well before we were due to check out at 11....The first time I understand as we may have left, but for them to then return about half an hour later and just walk in again was completely unnecessary.

    2
    « Simply Bad »

    Dated, dingy and in need of refurbishment. Room dark with mould spots in corners and in the bathroom. The bed was reasonably comfortable but the general feeling of the creeps didn't go away. The initial friendly welcome from the male receptionist soon vanished when we made a room-change request "There's nothing I can do as we are full!" Excellent service in the restaurant which served barely average food. Not to be repeated. Last comment : The hotel's slide show in the reception area contained photos of VERY attractive bedrooms. Ours was not one of them.

    2
    « Badly in need of updating »

    The Hotel itself is dated and tired. No lift and very long corridors to get to the rooms. The rooms themselves are very tired and badly in need of being refurbished. Broken drawer fronts etc. The room was advertised as having Air Conditioning - it did have an air conditioning unit - minus any controls and looked as if it had been robbed of parts and not been working for years! We expected a lot of traffic noise from the busy road nearby, but even with the windows shut it was bad. The bathroom, like the bedroom really did need changing, no thermostatic controls on the shower, freeze or burn! Chips in the bath which had been 'patched up' and the whole thing was not very clean. The WiFi was also very hit and miss, possibly overloaded with so many people using it? Definitely would not stay again.

    5
    « Group visit »

    Returned 2 weeks ago from a 4 night stay at Brook hotel with my group. Have stayed here many times before and always get good service. The hotel is ideally located from the main A47 road. Rooms are a good size, clean and tidy with all facilities you need for a comfortable stay. The breakfast and dinner was a buffet/carvery with a good choice. The staff in the restaurant were first class and very helpful. Overall a very good stay with no complaints.

    4
    « Great value »

    I travelled in a party of three for an overnight stop visiting relatives in Norwich hospital. Great value place. We paid £63 for a triple room. The Premier Inn was £72 each and we needed two rooms as they have a 'company policy' to not have family rooms. Pants to that! The Best Western did us nicely. Great reception staff, easy parking, edge of city, easy to find. Dinner eaten in the bar, basic but hot and tasty. My eggs came squashed, I asked for them to be changed and there were, very quickly and apologetically. Decor pleasant, nicer than most budget hotels. Clean rooms, decent size, shower temperature a little changeable from hot to warm, facilities including kettle etc. Breakfast was OK, perfectly adequate and good value for the £63 room charge. Full English buffet style with fruit, pastries etc. Again helpful staff. Would highly recommend for a stopover.

    3
    « Bland Long walks to room »

    It's a standard hotel. Rooms are bland. Would not pay full £120 plus for room. Was heavily discounted as few stay on a Sunday. It specialises on weddings and conferences. Breakfast is extra and cheaper at carvery over the road. (check open). It a long walk to some rooms. No lift to upper floor . Had to help elderly couple struggling with luggage. up stairs.

    3
    « Needs updating. »

    Staff very pleasant and room reasonably clean.. However, the bath was chipped and the entire room needed refurbishing. In fact, the whole hotel is very drab in appearance and needs to be updated. The restaurant was very good, both in the quality of the meal and the attentive staff. The air conditioning in the room did not work, although they did provide a fan. Don't thnk I would stay here again. T

    4
    « Much to commend »

    Is this a character hotel? No. Does it deliver? Yes. I paid £48 for a comfortable room, the staff were all very friendly and I enjoyed a decent local pint and well presented sirloin for £16. On the edge of Norwich it's well positioned if a little close to a main road into the city. I'd stay here again.

    4
    « Overnight stay »

    Very nice hotel, friendly staff and good restaurant and bar. Lovely breakfast with good choice of things to have. Would definitely return.Handy for the city centre and a good base for seeing what Norfolk has to offer. Recommended considering it is only a three star hotel.

    4
    « Easter weekend »

    Ideal location for us family live nearby. Parking very easy and check in swift. Room very chilly and dated. Bathroom awkward layout and in need of deep clean and/or renovation. Shower very very dangerous no thermostatic control on shower and water boiling hot! Bed was comfortable and staff very friendly. Public areas have been decorated, hopefully bedrooms will be improved.

  • 1
    « Horrible Hotel »

    Not for a long time have I stayed in such a dreadful hotel. VERY Rude Bar Staff and Breakfast Staff, dirty bathroom, shower that changed from ice cold to scalding hot without touching the controls, plug in electric heater, damp, cold, noisy, unfriendly, poor location (my fault). Unless you are forced to stay here find something else.

    5
    « Nice stay »

    Booked here as visiting for the weekend, Rod Stewart at Norwich football stadium. Arrived , receptionist very welcoming. Booked us a taxi for following day. Hotel clean and everything we needed, wonderful evening meal, and nice breakfast.

    2
    « Tired rooms and terrible showers! »

    Stayed at Brook Hotel for 1 night. The room I stayed in was very dated and cold. The air con / heating system wasn't working and there was only a small electric heater in the room which took ages to warm the room up. The bathroom was dated too and the shower was hot and cold - at least it woke me up in the morning! I realise this is a budget hotel but I've stayed at other chains and received a much higher level of service and the room quality was much better. I did hear a lot of construction work so maybe the much needed improvements are on its way!

    3
    « 2 night stay »

    Generally we enjoyed our stay as staff and breakfasts were very good indeed. The hotel is easily accessible and handy by car to city centre Norwich. Parking is good and facilities very satisfactory. However, the building itself seemed tired, decor-wise. Our room did not have the finish that one would expect from a Best Western. The corridors also needed some TLC. All in all for the price we paid for the stay the hotel was a little disappointing. Time for a re-furb I think!!

    4
    « 2 night stay »

    Very nice hotel with lovely rooms. Enjoyed sitting at the bar and the foods great too... Only complaint i would have is the foot noise coming from corridors is rather loud but other than that a great stay and i would visit again...

    2
    « Becoming worse »

    I've stayed here a few times, and usually find the hotel just ok. This time, however, it was quite bad of an experience. Room 230 smelled a lot (mold?) and when asked to change room, I was informed that the hotel was fully booked. Wifi didn't work either, and in spite they said it would be fixed, it never did, which forced me to go do some work on the lobby, along with all the noise. Probably won't return.

    5
    « quick weekend stay »

    Myself and ny partner stayed for the weekend as we had a wedding to go to on the Saturday. We both have back problems. Nothing was too much trouble for the staff from bringing our caes upstairs to ice for my partners back. Dinner was lovely and breakfast very tasty. We travel a lot and for the rating of the hotel we were very happy. We will stay here agin. The staff were lovely.. Thankyou for evrything .

    4
    « Good hotel for business and travellers »

    Stayed here a number of times. Over the couple of years the new owners have done quite a lot of refurbishment, it quite a bit better. The staff are very friendly and helpful. I had quite a bad problem with my room which was sorted out very quickly. The breakfast was one of the best I have had in a best western recently, good quality food, even the beans and sausages were nice. Its in a good location with access near major route. Hotel were fine with us leaving out motorcycles close to reception over night. Will be staying here again.

    4
    « Lovely venue and best poached eggs »

    We attended for my nephews wedding last week. The staff were very friendly helpful and accommodating. The bedrooms were fine and cannot understand why some are saying they needed updating. Toiletries were nice quality. The wedding breakfast was superb and the evening buffet was so huge that there was plenty to be had if you needed it. The breakfast was adequate and would have liked fresh fruit or individual yoghurts. There was no continental option but there were a couple of varieties of pastries. What was outstanding were the poached eggs which I ordered both days as did not want fried and they were lovely and no taste of vinegar as some restaurants do. The carvery across the road was very good value but road was busy to cross

    3
    « Five night Stay »

    Stayed with a group of 35 friends the rooms were clean but the furniture was rather dated .I had a room at the back so was away from the road so was quite. Some had ordered newspapers but on the first day they had not arrived by 0900hrs when we went out for the day.The breakfast was a buffet but only fried eggs available and one morning no yogurt .There were 4 diabetics in our party but only fruit salad for dessert at the evening meal every day.I felt sorry for the waiters who were very kind and efficient but were embarrassed to tell us that we could not have any thing else.

  • 5
    « Great stop of the night before going on the Norfolk broads »

    Excellent service we hired the suite for the night room 215... Absolutely stunning... The bathroom has the wow factor.????.. We ate in the bar in the evening food good.. Breakfast was really good the staff where amazing anything you required was no effort for them.. Thank you for our lovely stay

    4
    « Family Wedding »

    Stayed for two nights. Beds were comfy. Room clean. Staff were excellent and went above and beyond helping us have a great time. The wedding reception was lovely and the food and service was first class. All staff were friendly. Great Best Western. Have breakfast but other family members did and it looked lovely. A great weekend!

    4
    « Great food, good facilities, quiet setting, fair pricing »

    Stayed here twice recently for 6 days in all. Rooms pretty good, a bit old looking but reasonably well thought through. Desk and chair good. On the Norwich ring road but still quiet and green looking if you ask for a room round the back. The food was very good. Breakfast had choices of specially cooked porridge and more. The evening meals were good too. It had other eateries near by with the city centre 12-15 minutes away. The leisure facilities were closed, which is why it was cheaper i think during these periods. So it gave me good value when I needed it. Staff helpful. All in all a well located good value hotel with great food. Highly recommended.

    1
    « Never again »

    Booked by phone to prevent any confusion as I required one room on the Monday and a second room on the Tuesday when a colleague was due to join me. First night went OK, stayed in a twin room, arrived on the second night to find that the room I had stayed in the previous night was now occupied and my belongs ( well most of my belongings) had been moved to another room, also a twin, and my second room had been cancelled even though I had already paid for both rooms. Still awaiting an explanation as to why I was moved, why my second room was cancelled and where my missing belongings are although I don't expect any explanation will be forthcoming now, a week after this happened.

    3
    « Great value. »

    We had a pleasant stay at the Brook. The room was clean and comfortable. The hotel is undergoing a needed refurbishment. The food was good and the staff in the restaurant were very friendly and helpful. Plenty of parking spaces. This hotel was good value.

    2
    « Needs Some Investment »

    We booked two rooms for 3 nights. As soon as we arrived, it was obvious the place was a bit run down. The heating and airconditioning was not working in any of the rooms but we were not told about this. When we complained about how cold the rooms were we were informed that small convector heaters were placed in each room. They were not adequate. Towels were worn and some of the furniture was broken and it was clear this hotel did not meet the description on our booking confirmation or the website. Next morning, we checked out and found a much nicer hotel for the same cost. I will not be using Best Western again as this is not the first time I have found their hotels to be poor quality. Staff did their best and were very helpful.

    4
    « Value for money »

    Pleasure to stay here nice and hand for visiting Norwich city centre, and also easy for visiting family, loads of parking, with Lovely sized rooms, Would be very happy to stay here again, Bowling alley next door so very relaxed stay,

    3
    « Ugly drab decor in need of make over. Food excellent. »

    First impressions very poor due to the ambience and tatty decor and furniture. Bedroom was quiet but very warm and air con did not work. Shower was connected to bath taps that you had to spend time adjusting to get right temp only for it to constantly fluctuate once under it, from scalding to cold. Evening meal and breakfast was excellent. Breakfast in particular was very high quality for hot buffet. Staff attentive and well trained. I would stay again because of that, but hope it's on the list for refurb soon.

    4
    « Good value »

    Good value, clean and comfy accommodation. Rooms were large with air conditioning and king size beds. Free wifi is provided throughout the hotel. Tried both the bar and the food and found both to be if a good standard. Breakfast was buffet style with a good selection of hot and cold foods

    4
    « Quiet and restful »

    Booked at very short notice, a comfortable hotel, easy accessible by road with plenty parking. The rooms are clean and spacious, if a bit tired and in need of an upgrade in the bathroom. The bar does good value meals, just right for the solo traveller.

  • 4
    « New Year's Eve party stay »

    A pleasant hotel and in some places very worn decor, Staff very friendly, Room ok, comfortable Bathroom needs updating n toilet didn't flush n had to call maintenance New year eve party was good, even though they stuck us out of the way, around the corner but entertainment did come to us ha ha food was very good, over all had a great night,

    4
    « Worth a try »

    Convenient location. Friendly staff. Food was very good and beautifully presented. They catered for my wife, who can not have gluten, pretty well. The rooms were comfortable and had everything you need. Only criticism was that the hotel and grounds could do with a little TLC.

    1
    « scalding shower, cold room, ineffective double glazing (misted and lots of condensation) »

    scalding shower, cold room. there was an A/C unit with thermostatic control that I maxed out to 30 degrees which did not make any impact on the temperature all night! this was room 104 and my friends in the next room on the left hand side had no heating either. if I can edit this I will add photos later

    4
    « Comfortable, basic. »

    The hotel was satisfactory for our one nights stay. The staff friendly and all expected extras were in the room. Tea, coffee, hair dryer etc. The only 'downfall' to this accommodation is the adjoining Beefeater where breakfast is served and an evening meal can be bought. The food was good but the service was very very poor. Left unserved for 20 plus minutes. Plates left uncleared prior to desert and when desert came the girl that gave them to us 'plonked' them on the table whilst staring at some people behind us on another table. She didn't acknowledge us or ask who's desert was who's and if she had paid any less attention the plates would have fallen off the edge of our table. Again I reiterate this is no reflection on the Hotel but be prepared for slack staff who don't seem to care in the Beefeater.

    4
    « Good hotel »

    Apart from some renovation work going on in nearby rooms it was just what we needed for an overnight stay. Clean, large bed. Kettle etc and lots of hot water for bath or shower. There isn't a lift so if you have difficulty with stairs, request a downstairs room.

    1
    « UNORGANISED WEDDING RECEPTION »

    A nice hotel and most staff were helpful but there was no communication from Michelle Mitchie the events manager so the bar and waiter staff had no idea what the arrangements were for our wedding reception. Things that went wrong: The reception was for 100 day guests, 200 in total for evening, they put 1 person on the bar when everyone first arrived so we had to ask for more staff. We told Michelle that our guests staying over would like to use the 24hour bar after the reception but the staff were not told so unwilling to serve residents after the reception. A party for 200 people and they ran out of vodka. The hotel lost our glass sweet bowls and rather than do anything about it, Michelle accused guests of stealing and was very patronising. Girls left their bags unattended all night and none went missing but obviously our friends and family would steal glass bowls.... We had arranged for non residents to meet us for breakfast the next day, asked Michelle if they needed to know numbers and she said no, but on the day the restaurant were not expecting other guests, took their money but ran out of food. We wanted everyone to sit together in the morning and were told we would be set up. This didn't happen. Communication from Michelle to the staff was awful and inconsiderate. Although she was nice and reassuring to us during the lead up to the wedding, unfortunately she didn't support anyone on the day, was rude about our guests and then avoided us instead of apologising when we weren't happy. We stayed at the hotel an extra day and Michelle practically ignored us. If she knew that she had delivered and did her best for us she would have spoken to us. The bridal suite is a beautiful room and these complaints didn't ruin our day but I would NOT recommend an event here. We expected the plans we discussed a month in advance to be delivered.

    4
    « Good Base »

    Not a luxury hotel but a good cheap base for exploring Norwich and surrounding areas. Local bus service just across from the hotel meant trips into Norwich for Bars and Meals were easy and reasonably priced. Hotel was comfortable. My husband complained that the shower kept going hot and cold but I didn't have any problem. Buffet breakfast and as with all buffet breakfast's unless the food has just been put out it tends to be a little dried up but I expect that. Will definitely use this hotel again when we go to Norwich next time.

    4
    « Wedding reception »

    Our son got married there on Sat 9th April the hotel and staff were lovely the rooms were good the bridal suite was amazing and I would recommend anyone to have a wedding there, but I would not want Michelle Michie the events Co-Ordinator to arrange anything else she didn't organise anything well we arranged breakfast the following day for about 20 family members which she didn't pass on and there wasn't enough food for breakfast. She is very patrising and rude when you asked or complained to her when things weren't right. We had a few bits missing such as glass sweet bowls and she tried to tell me someone we invited might have taken them, I'm sure that's not what you say to a customer. Again I have to say I would recommend anyone getting married here but not ask her to help.

    5
    « AMAZING! »

    After a slight disappointment with our Christmas meal brooks hotel invited us back for a better experience... They certainly showed us an amazing time! Our waiter was brilliant, the service was quick, the food was DELICIOUS! And as promised there new refurbishment was definatly warmer. Highly recommend A+++

    1
    « Poor food »

    The restaurant area is very outdated and the food menu is quite limited. The menu is very misleading as my dad ordered "Cajun chicken" but instead received deep fried chicken with a sweet chilli. I looked in trip advisor prior to visiting this restaurant but the photos are very misleading as I didn't see anything on the menu similar to the pictures I saw online. For mains I ordered duck with teriyaki noodles, I asked for my duck pink and it came out overdone, the noodles were very stodgy and sticky and didn't taste very fresh. My dad and boyfriend ordered steak, my dad ordered his blue and my boyfriend ordered his medium rare, however they couldn't tell the difference between who's steak was who's because they were both overdone. These steaks didn't taste nice and the chips were obviously oven chips from frozen so not enjoyable. Overall, it was not a good experience and I doubt I would come again.

  • 2
    « Poor Management »

    I booked and paid in full for 3 rooms with breakfast at this hotel in January as we were attending a close family members wedding held here on April 2nd. On Thursday evening two nights before our stay we were informed our rooms had been changed to a completely different hotel 5 miles away. On calling the hotel immediately we were told a wedding was being held and our rooms had been allocated to them and to call to speak with the General Manager the next day. I called first thing the next day to be greeted by a Hotel Manager who had obviously been trained at the Basil Fawlty school for hoteliers. His manner was unsympathetic., unapologetic and stated he was was not aware we were attending the wedding so it was our fault. He informed me that it was the practice of his hotel to overbook rooms in anticipation of cancellations and the hotel he was sending us to was costing him more money,this was untrue as i had called the hotel to check their tariff and availability and found it £30.00 cheaper.including breakfast. After spending all morning emailing and speaking with head office, the Brook Hotel and Superbreaks who we had booked through we were finally told 3 rooms would be available. Mr Stone the manager still made no apology for the upset and inconvenience caused and did not even offer a complimentary. drink. We enjoyed the time at the wedding but due to our treatment i would not recommend staying here.

    1
    « NEVER STAY HERE! »

    This is probably the worst place I've ever stayed. When you visit from abroad you're not aware of things like locations and this place is situated in some kind of outer city miserable wasteland. Nothing like the photos either!! It's plain shabby. Yes, the room was a decent size BUT very, very basic and stuck in an 80's time warp. It's a long time since I've seen marble effect laminate covering a bathroom with a soggy nylon shower curtain. If you have low/mediocre expectations then this will be fine for you. If you have experienced anything more than basic lower level accommodation then definitely do not book this hotel. I saw the manager strutting around in a self important way and not once did he make eye contact let alone greet me or any other guest! That said, the other staff were very pleasant and given the grim surroundings they work in that alone means they are to be congratulated. ake eye contact let alone greet me or any other guest!

    3
    « Average but good price »

    Took a weekend break here over Easter to visit Norwich. The price was very good although this did not include breakfast. After seeing the breakfast we added it at £10 per person and it was of a really good standard with friendly staff. The public area appears to have had a recent refurbishment and looks good. The rooms however (our room at least) are very dated and really need updating especially the bathrooms - ours had a hole under the vinyl on the floor from years of use. WiFi is weak in the rooms, never checked in reception/public areas. Overall an average hotel, which is what I expected for the price.

    3
    « Average »

    Good location, good price and dog friendly. Disappointed that the WIFI didn't work the whole time we were there, rooms our dated could do with modernising and noisy corridors. Needed a dog friendly hotel for our puppy to stay with us as only one we could find around the Norwich area.

    5
    « Friendly understanding nothing too much trouble »

    On arrival we had forgot to state ground floor booked in a bit of rush and forgot to say I'm disabled room was changed with no attitude from very pleasant room was clean well set out maid's were lovely in morning very cheerful and helpful making sure we had enough essentials on our last night my daughter wanted to stay instead of dorms at uni a camp bed was put into room with saying no trouble at all great experience will choose for future stays

    3
    « Sunday lunch »

    I booked a few weeks back to meet up and enjoy a Sunday lunch. We had been a had a good meal last year, so I did not think it would be that different. At the time of booking the receptionist had told me that they did not do the carvery anymore, but meals were plated, so I was prepared. On arriving at 1.15 the car park was nearly empty and as we walked into the restaurant we were greeted and I told the lady we had a booking, to be told "she had no bookings today", it felt like we were at border control, she then turned on her heels to show us to a table. This was a empty restaurant bar one full table and staff standing waiting, eventually a few more diners came, but it still had a grim atmosphere, it would be great for a wake. Food was ok and the waitress was attentive.

    2
    « Best Western? No »

    We have stayed at several Best Western hotels during the past 12 months and this was by far the poorest. Our final bill charged us for breakfast although we had already prepaid on a "bed & breakfast" basis. The lighting in our bedroom was poor and the wire attached to the heated towel rail had not been insulated. Breakfast items were being cleared away by members of staff while guests were still eating their breakfasts. No choice of eggs available for breakfast. The hotel has a "tired" feel to it and needs refurbishing. Disappointing.

    3
    « Average »

    A rather tired hotel which is happy to go along with the flow. Reception is friendly but only one staff member on duty during busy early morning check out period. Room was tired but clean. No biscuits and minimum amount of milk, comfy bed and good tv. Good free wifi. Bathroom tired with rust on shower curtain rail, fake marble peeling off, aged shower with stiff controller, no toilet brush. Light in ensuite took forever to switch on. Door did not close automatically. Cobweb in corner, paint coming off door. Breakfast service was good but food choice was limited. A few bits of pre-packed cheese and curling salami is not a continental breakfast. Only cheap sliced bread and pastries only on one day. Good bacon! No grapefruit juice. All in all okay but no better.

    5
    « 1 nights break »

    I booked a night away for me and the wife here as we had our wedding reception here 13 years ago, and I can safely say it was fantastic we had a meal in the restaurant and wow the food was cooked to perfection the staff were very friendly and attentive, our room was spotlessly clean with a nice size TV in and everything else you would ever need, we had a breakfast in the restaurant in the morning and it was superb same again staff were extremely friendly and helpful. I recommend anyone to stay here it's in a great location for getting into the city centre and for getting onto the A47 to go further afield the staff are extremely friendly the young lady on reception had a welcoming smile when we got there and was very helpful. Our night away was 100% perfect

    4
    « Sunday 28th February 2016 »

    Unexpectedly just popped into the Hotel for Sunday lunch. Was very impressed with the recent refurbishment. Very relaxing comfortable reception, lounge, bar and restaurant area. The staff were friendly, helpful, courteous and efficient.The meal was an excellent full roast with generous portions. We arrived just after a wedding fair had ended so had the opportunity to look at the wedding facilities. They were well presented and the lay out was absolutely stunning, any bride would be thrilled with the beautiful romantic look of the function room.

  • 5
    « Refurbishment looks amazing well done on the design »

    Went here for Sunday lunch recently and to our surprise the bar and restaurant have overgone a major refurbishment since our last visit - wow what a difference Looks amazing very modern and has completely changed the layout for the better Comfy booth seating in both the bar and restaurant areas, very relaxing atmosphere We both had a plated roast dinner and there was so much food we struggled to finish it all - excellent value for money The lovely girl on reception told us the bedrooms are also having a refurbishment so if its anything like the restaurant we cant wait to go back and have a look on our next visit Well done the designers we love it and will definitely be going back with friends

    1
    « An absolute dump! »

    The fist room they checked me into was damp with no heating, dirty bathrooms and the toilet not working. Switched rooms which was fine. Still dirty bathrooms. Came in from a long day at work only to find out that housekeeping dumped all my clothes (dirty & clean & sneakers) and toiletries into my suitcase all crumpled. My toothbrush and razors with my dirty shoes and laundry!!! AND checked in someone else in my room!!! I'VE RECEIVED NO TELEPHONE CALL FROM THEM TO EVEN CLARIFY THAT I AM CHECKED IN BEFORE DUMPING MY PERSONAL BELONGINGS!!!! They tried putting me into another room and the doors were stuck and could not be open. So now in my forth room in a two night stay with my work clothes in a crumpled mess mixed in with dirty clothes and sneakers! I travel for work and for the past 6 years and over 10 countries I've never experienced such poor service and dingy rooms. For £108 a night you'd expect 100% better. Will not recommend this place to anyone!!! I'm only giving 1 star because this review rating system does not allow negative stars!

    1
    « S »

    Room was terrible, plug in heater as no radiator, shower was dirty, basic room with just a bed and bathroom, located in between industrial estates. Not much choice food wise, staff were not that helpful. Only good thing was the bowling centre next door.

    4
    « Spacious room, suited our needs. »

    While it is fair to say that the hotel rooms (mostly the bathrooms) could do with some refurbishment, for the price the room is good. The bed was comfortable and large. The TV had ample stations and the room was wholly clean. I did not eat or use the bar facilities. The staff on reception were very friendly, as were the cleaning team members which I met. I would revisit.

    2
    « I won't be coming back »

    I stayed for one night prior to a meeting in the area. The receptionist was helpful, and when I mentioned that I'd injured my back she arranged for someone to carry my bag up to my room (there are no lifts). The man who took my bag walked me past a stairwell, along three corridors, to discover that the stairs he was going to use were out of action/didn't exist, and we walked back to the original stairwell. My room contained a free-standing convector heater (not what I'd expect in a hotel chain) and there was a long piece of metal wedged between a spirit level (tucked behind the headboard) and the arm of a chair. I had no idea what this was until the following morning, when a workman walked straight into my room at 07:30, having been told that my room was empty. Apparently the metal thing was part of a wallpaper repair job, and I should not have been using that room because it wasn't safe. Breakfast was OK, and the musak in the restaurant was drowned out sporadically by the sound of workmen in the space adjacent to the restaurant. On returning to my room my key card didn't work so I had to walk back to reception to get it fixed. The receptionist was apologetic and helpful. On the plus side the bed was comfortable and the metal thing didn't fall on me in the night.

    3
    « Suits the purpose »

    Stayed 1 night whilst visiting family in norwich. Room was a similar layout to premier Inn. Room was quite "dark"..not light and airy. With just a plain, cheap, free standing electric heater, Although it did heat the room well. Air conditioning was in the room but no instructions were left on its use. The screen on the air con showed a telephone symbol so I can only assume it was faulty. The bathroom was a little tired and dark, but the water pressure was very good. The bed was good and we slept well. I did notice that the restaurant and bar were empty when we checked in and still empty when we returned at 10:30pm which I find to be rather worrying. This is branded hotel chain, yet neither the residents or the locals use the bar or restaurant on a Saturday night.???? Having said all that, the room was 30 quid cheaper than premier Inn and we were only staying the one night. We slept well and were comfortable. On that basis alone I'd give it an average 3 out of 5. It did the job. If we need a 1 night stay again I'd consider returning, but, if we want a longer stay or food and drink on site then I'd have to look elsewhere.

    1
    « Shabby and tired hotel in need of a major refurbish »

    When a hotel gets beyond its natural lifespan it's going to be hard to keep clean. This one has and it's cracked and peeling surfaces are just a sign of underinvestment. It is dark and dingy. Paint and wall coverings are showing signs of severe wear and tear. The service in the restaurant was just another example of "buy cheap". Our waitress could not understand enough English to take our order. The food was of poor quality and the restaurant decor more in keeping with a run down motorway cafe. Shall not visit this hotel again and Best Western need to address this fast if their brand is not to suffer. Don't take my word. Check out some of the visitor photo's. I wish I had.

    1
    « Scruffy, cold room »

    A warm welcome was not followed through as we got into our room which was chilly. The decor was tired and scruffy. The heated towel rail and the hairdryer did not work. In break with the overall experience, the bed was comfortable and the shower was adequate. The carpet was old and smelly. The final straw was watching the waitress at breakfast pour the milk remaining in a jug on a recently vacated table into the communal breakfast cereal milk jug. Eeuww not nice. I won't be staying here again.

    2
    « not Great..but lovely staff »

    Stayed her for just one night. I found the staff very helpful however the hotel is currently undergoing a badly needed refurbishment. The rooms are old and out dated, corridors very cold although the room was very warm. The food I the hotel was very poor unfortunately.

    2
    « meh »

    its got everything you would need in a 3 star hotel... except a radiator... and i'm freezing, and may even have frostbite. poor service in dealing with the problem. but other than that there have been no significant problems... yet.

  • 3
    « Draughty window »

    Stayed for 2 nights last week as my office booked me and a colleague in whilst working nearby. Receptionist was pleasant and courteous and explained about the refurbishment works taking place and the temporary breakfast arrangements. I went to my room and was immediately concerned about the cold temperature which was caused by a draught coming from the window. I tried my best to close it fully but the frame was warped. I'm guessing other guests had complained as there was an electric heater plugged in as well as the air conditioning unit on the wall. I closed the curtains to stop as much cold air as possible coming through and tried to turn the air conditioning unit on and set the temperature up to heat the room but it did not work (I'm an air conditioning engineer so tried more things to get it to work than the average person). I gave up and put the electric heater on which was very good and heated the room nicely. The TV was modern and large with a good selection of freeview channels. The bathroom was clean but dated but I'm guessing the refurbishment program will address this. The bed was comfortable and I had a good nights sleep (leaving the heater on medium to offset the draughty window). Although the restaurant is closed for refurbishment I felt the quality of the breakfast in the bar area was poorer than it could have been and some of the hot food was barely warm. I may return here in the future when working in the area if only to see the transformation and experience the hotel in more glory than on this occasion but all credit to the management for starting this large refurbishment program as the hotel needs it to remain competitive.

    2
    « Old and dated »

    I don't really know where to start here. I recently stayed here for 3 nights. The room we stayed in although quite large was very dated and tatty. The restaurant was still open when we visited at the end of January. This also was tatty with torn seats. I realise the hotel is undergoing a refurbishment but wonder why it was let get so bad before they started as this was obviously long overdue. On the plus side the staff were mainly helpful all except 1 guy at breakfast who seemed to think the customers were just an annoyance. The hotel was also clean. When we checked in we were asked if we wanted to reserve a table for dinner. I declined at that time as had no idea of menu or prices. I wrongly believed there would be a menu in the room or at least outside restaurant, but no. Only way of finding out price and menu was to walk in and ask. There was bar menu however in room. Hopefully this will be rectified after refurb otherwise they are not going to attract many customers. Also on the Saturday night we had to put up with drunk people running up and down corridor downstairs at 2.30 in the morning. The hotel door would have to have been opened at that time by night porter and would have heard commotion but no assistance and no info in room how to contact reception. Fortunately we had stayed here on a deal but would never have paid full price. I hope this place improves after refurb but don't think I will return. Not a very good reflection of a best western hotel

    3
    « food awful frozen duck de froasted in the microwave however hotel value was good »

    The price and value for money of the hotel room was great however the food i ordered in the evening and the breakfast was a joke worse still the breakfast served in the bar of all places in the morning was not what i ordered i had to wait so long for a table as a the re ferb in the restaurant started that day the waitress although charming really struggled with the most basic requests like a full english breakfast please my first table was given away i eventually got fried egg scrambled egg and toast then a piece of bacon on a side plate after asking for the rest of my breakfast then 5 mins later 3 sausages arrived the couple sat next to me had 4 days left in this hotel and said they wished they had stayed at fawlty towers lol value overall very very average to sorry i have to say POOR

    2
    « Wait until refurb is finished »

    Stayed here for a two night break with first night dinner included. Arrived to find extensive refurbishment work being undertaken in the restaurant - unfortunately restaurant is in an open area next to bar and reception so the noise and dust is very evident. Work appeared to begin about 08:00 and finish around 18:00 - 19:00 builders left doors open to move stuff in and out so it was very cold in the public areas. Dinner and Breakfast is taken in the small bar area with TV's all around each showing different channels - very offputting. The rooms themselves are very tired and I assume are the next to be refurbished. My advice is to wait until all the builders have left.

    3
    « Tired 80's style »

    A pretty tired looking hotel, mass renovations going on, a good lick of paint needed throughout. Restaurant being renovated, so breakfast was in bar area. Not ideal and not helped by workmen wandering through while trying to tuck into my sausages. Room was comfortable and I was well away from the banging and drilling going on in the restaurant. Apologies given by staff for state of hotel, but I'd avoid until renovations are complete.

    5
    « Helpful staff »

    Stayed here for 1 night and it was fine and good value for money at £35.00. I found the reception staff really pleasant and helpful although they seemed pretty busy. The rooms were fine. It is out of town so not so good without a car - as I found out but I would stay there again if in the area.

    1
    « Awful »

    I arrived at the hotel just after 9pm so after 3 hours driving just wanted to get comfy in my room. 4 times I had to return to reception as the room key wouldn't work. On the 4th attempt a member of staff accompanied me to help get in to my room. Whilst going down to reception numerous times I was surprised to see young men doing hands stands in reception and the staff just stood watching for amusement. How unprofessional. I was going to order room service when I got in to my room but it would be helpful if you advised how you can call reception other than call the main number. Bizarre...no room service direct dial on anything in the room or on the phone. I didn't bother in the end as couldn't be bothered to go down to reception for a 5th time. Breakfast was dreadful. I stood and waited to be seated whilst the waiter stood talking to workmen in the hotel....he could see I was waiting . Breakfast was cold and unappealing. I appreciate you are refurbishing but that isn't an excuse for the quality of food being served. What actually shocked me most about this stay was that whilst at breakfast a guest was complaining to the waiter about having several nights of being woken up in her room. Her son was disabled so they were in a ground floor room she proceeded to tell the waiter about how early morning tradesman were waking them up. As soon as the guest walked off the two waiters laughed and joked about her. Awful just plain awful. Train you staff properly and employee people who are genuinely wanting to work in the hospitality trade. Certainly won't be returning.

    3
    « Pleasant staff »

    I stayed at the hotel room was nice, breakfast wasn't nice at all very limited and cold such a shame. Lovely place lovely staff but breakfast a massive let down. We ate out so didn't have a meal in the hotel prices good from what I read about. Lovely carvery over the road great food give it a try

    4
    « Needs a Freshen Up. »

    Hotel Foyer was lovely. Bar staff excellent and terrific personality. Reception Staff, no complaints with staff but I don't know why they wouldn't have a couple of small milks behind the counter when I asked just before retiring. Not a very good nights sleep as I was kept awake by someone's TV being loud until 1 am and I wouldn't complain as I didn't want to disturb my husband who was shattered after a long journey. I think the sound proofing isn't that great. Room very nice and comfortable but bathroom was a bit shabby (flooring coming away from the side of the bath) and holes in the bathroom door. Breakfast fantastic with attentive staff. Hard working and friendly. Really great and can't fault it.

    2
    « Room for improvement »

    My partner and I arranged to stay for 3 nights at the Brook Hotel, but from the moment we arrived we instantly regretted the booking. The customer service from reception was appalling, not once did they apologise or offer to come and look at the rooms we had issues with. The first room was freezing cold (no heating), damp, dirty and rubbish was left in the room. The hall was warmer than the room. The second room was equally as cold and again the heater unit was not functioning, Windows not sealed/closed fully so you could feel the draft from the door/entrance. The third room was better, but still dirty, dusty and mouldy. The rooms are nothing like they are pictured on TA, they are dated, 80s style, with mouldy marble effect Formica, mouldy bathroom, mouldy net curtains and small electric heaters to keep rooms "warm", poor lighting and fixtures/fittings. Breakfast quality/quantity varied on day to day, also did service, some days had 1-2 staff, other day had 3-4, we were told just to pick from the buffet, but I did hear one lady ordered scrambled egg, it would of been nice to have a menu to say, you can order the following. When checking out, the receptionist didn't ask, "how was your stay" nor provided a receipt for our stay. I think if the place had a good clean, rooms and dining area was updated and customer service training implemented then we would then recommend. But in the current state, we wouldn't, not even for one night, keep away!

  • 2
    « Needs Helpd but nice staff »

    Booked a cheap hotel (Best Western Brook Hotel) staying on business. Things got scary when I checked in to the room and noticed the bathroom done out in 1970's marbled Formica. Although excluding the bathroom everything else was better than I expected. I had 2 dinner guests and decided to eat in the hotel. Mental note taken - don't eat in a restaurant that smelts of old deep fat fryer oil! I'm guessing there has been a chief change since the website has was done. Cajun chicken goujons x 2 and a Prawns with sweet chilli dipping sauce. Sounds good except their was no Cajun. But everything had Sweet chilli dipping sauce. I explained to the waiter but I'm not sure he understood. The mains were simple 2 steaks and a duck dish There was a lot of food on the plates but honestly less would have been more. The steaks were ordered Blue and Medium rare - They were both served rare. So neither happy but both steaks got eaten so couldn't have been that bad. The duck dish was OK but didnt live up to expectations. Perhaps the management should have a look at their website then eat in there restaurant. We then drowned our sorrows in the bar - All the bar meals looked great! #envious

    3
    « Long weekend for a gig »

    Basic, barely better than Travel Lodge..Hate the bathroom, pikey. Drinks in the bar are crap, cheap and cost doent reflect that and barmen needs a customer service course...And I never pressed 3 circles I pressed 2...So should I be thinking well it's only 30 quid a night what more do you want...Nah, what ever you charge, you should be the best you can be..

    4
    « Clean tidy and reasonably priced »

    We stayed overnight on way to relatives. Good price for two and breakfast included. Clean and tidy. Staff friendly and amenable. Breakfast was full English if you wish. Only note to best western is please try and buy a better grade sausage as opposed to the cheap brathawates ones and if you could just drain the fat from the eggs it would make you feel better eating it! Heater did make a noise but we turned it off as it was so hot when we came in the room. At least it was nice and warm when we entered the room. Free wifi and easy to get. Good signal. Will use again. Ps check out deals on booking dot com.

    5
    « 4 year anniversary »

    I booked a room for me and my other half and asked if there was anything nicer then a normal room for our 4 years anniversary they upgraded us to the honeymoon suite for no extra charge, the room was spotless absolutely lovely everything I wanted it to be. Highly recommend!, staff are so polite even when we went down to our meal we were given a card from all the staff!, food was gorgeous! That extra service does go along way! You made mine and my other halfs evening so special thankyou!

    1
    « Noisy heater and appaling customer service. »

    We stayed here on Christmas eve 2015. Arrived late (01:00) and asked for a late checkout, which was declined. Got to the room which was cold and turned on the heater. The heater worked but rattled even with the thermostat turned down, so I turned it off at the wall. Was woken up at 9am asking if maintenance could come in the room. I declined. Reception then put said maintenance man on the phone who proceeded to tell me off for turning the heater off at the well ("you took 20 rooms out"). Woken up to be told off by the maintenance man, that's a new one I must admit. Anyway, left the room at 11:05 (having taken a reminder call about the checkout time) and discussed my disappointment with reception. I might as well have spoken to the faulty heater. I had to explain to her how it isn't appropriate to allow maintenance to lambast a guest. Her colleague interjected to tell me I shouldn't have turned the heater off at the wall. Hilarious. If you like noisy heaters, comedy staff and terrible customer service, stay here. It's the closest thing to Faulty Towers you'll find.

    4
    « Comfy and good value »

    Had one night here on business, quick and pleasant check in, rooms decent with good channel tv, tea/coffee, hair drier and toiletries. Room was cold but a heater and air con soon sorted that out. Did not eat in the bar because the choice was not great plus pricey, ate at the carvery pup directly opposite. All in all a good stay and will definately stay here again.

    4
    « Fine, good value »

    Check in was easy - but key to room didn't work and it took several goes to get us into the room. Bar meal menu looked expensive and we didn't try the restaurant (or even see a menu displayed), but there's a chain carvery across the road which was OK (for a chain). We did take breakfast - no problem for us (food varied and good, lots of top-up coffee) but some guests were waiting for replenishment near finish time (which at 9.30 a.m. Monday to Friday and 10 a.m. weekends/bank hols might be a bit early for some on holiday rather than business). The room itself was fine, usual appointments, bathroom clean, beds comfy. Computer available for free guest use (it said in the book) - I didn't use it but that's a plus for me. On a deal with £40 a room plus £5 breakfast, so excellent value for money.

    3
    « Friendly, helpful staff. Tired bedroom. »

    Great staff. Plenty of parking. Good, adequate breakfast but rather limited choice. Bar menu quite expensive. Hotel room - bed comfy but noisy room from air con pipes and traffic noise. Sink no plug. Dirty around bed plug sockets. Be interested to return when hotel finished being updated.

    1
    « Filthy and bad customer service! »

    We booked a room through hotels.com for a double and a cot bed for my baby. Turned up and we were put in a room with 3 single beds and no cot bed! Place was filthy with damp patches on the wall, chewing gum stuck to the floor and dirt marks over everything! Complained about the room and asked for a refund but got denied as I booked through a 3 company. Called up hotels.com and they happily moved us somewhere clean and with a double bed & cot bed like we asked for. I would NEVER stay at Brook again even if it is cheap! No hotel should have damp mouldy patches above the bed even if it is low budget.

    4
    « Best western »

    Fantastic service.friendly staff.cost effective stay.highly recommend this hotel.the service at breakfast was really good.receptionist was helpful.thoroughly enjoyed our stay.would definately stay again

  • 5
    « Fantastic service and clean. Will stay again »

    I was very interested in staying at this hotel. I had the privilege in being involved in its opening as "Friendly hotel" back in the 90's during my first week as a student in Norwich. I had read the mixed reviews and to be honest don't understand how most of them reflect the hotel. The hotel is now a little tired. The front of house has been updated but rooms are shabby, although mine was certainly presentable. However considering I only paid £35 it would be unfair to expect anything plush! The room was clean, had a safe and tea and coffee making facilities. There was plenty of storage. Staff were very friendly. They also sorted out storage for me as some idiot drove into the back of me enroute to the hotel and I had a few hours between cars. Someone wrote about an accident blackspot, but could not find one. The hotel is on a roundabout and my room was not noisey. I'd stay here again. Its not a destination hotel but as a useful cheap overnight stay certainly does the job

    4
    « New year break »

    My husband & I booked a two night stay with friends over New Year. We were very pleased with our rooms & the service we received, the staff were very friendly. The New Year's Eve gala dinner was excellent, Excellent food, which was hot & fresh even though they were serving a large number of guests. The entertainment comprised of Scottish pipers & a disco. The next day we were served a good cooked breakfast, a three course carvery lunch & three course evening meal, we did manage to fit in a brisk walk along Cromer sea front between meals. Breakfast was also included the following day. Very good value for money.

    3
    « New Years Break 2015 »

    Booked 2 Rooms and impressed with size of rooms and how comfy bed was, also room was generally neat and in good decoration, but this was let down by bathroom, toilet seat was loose, sink had large stained cracks and the shower temperature fluctuated between warm and dangerously hot. Reception staff were really friendly and helpful was surprised we did not get a print out to with our bill. The New years Celebrations were really good , the meal was hot and served very efficiently The Disco was very good and there was some one on the dance floor all night . was upset by cleaners calling to make room ready before 9.30am especially after the late night celebrations and on the day of checkout which was we understood by 11am, they called to do the room at 9.15 !! and walked in after knocking. The restaurant staff were very good , efficient and friendly. But saying this would attend the New year celebrations again as it was very good value for money and would book through Superbreaks again

    5
    « Brilliant stay over Christmas. We will certainly go again . »

    We stayed here of Christmas, and had a brilliant stay. We booked through Super breaks, but never again. We found it would have been cheaper if we had booked through the hotel. We must have had one of the newly furbished rooms because it was lovely. The food was really good, so good we both put on half a stone. The staff were great, Danni especially. She moved round quickly and efficiently. Not like the other waitress, who looked pretty but worked at half speed, spending most of her time, just walking round. I think Danni should be put in a management position, she is ready for it. She is polite courteous, quick and customer aware. I asked the other waitress for coffee, only to be told the waiter would bring it when he had finished serving someone else. Then she just wandered off and didn't even tell him, we wanted coffee. The other small gripe we had was, that we were to have tea and sandwiches at three o clock. We went down at three ten and most of the sandwiches had been eaten by the bus trip group. There were about half a dozen of us, not on the bus trip and we just had a few scrappy sandwiches . Still it meant we did not put on any more weight. Stephan was really helpful and Mike was a treasure. So staff great, food great and hotel on its way to being a really good after the full re vamp. Keep it up.

    5
    « Very impressed we will be returning »

    We visited only for one night as we were visiting family in the area. Wow I was so impressed with the welcome we received. The room was clean, good size, tea and coffee making facilities, TV, everything we needed. Breakfast was excellent and chef and his staff couldn't be more helpful. This hotel and it's staff exceeded our expectations, we couldn't fault it. I do take exception to another guests comments which seemed to not be as impressed as us. I don't know what people expect but it says it all really when they make judgements about dogs and their owners. We so appreciate that we can bring our VERY WELL BEHAVED DOGS away with us. Better behaved than some other guests. We will be back.

    3
    « Tired hotel and in need of some updating »

    Recently stayed for New Year Eve, lovely food and party evening.... but not so impressed with the room! Very tired bathroom and wall paper hanging off the wall, badly fitted lino flooring, dirty soap dispensers. The room was extremely cold and smelt musty. Suggestions of updating fixtures and fittings also housekeeping requires attention.

    3
    « New Year's Eve 2 night break 2015 »

    Booked for 8 people with "superbreak" requested 2 double an 2 twin rooms got all twin. was supposed to get afternoon tea on arrival, hotel knew nothing of this but made us a few sandwiches other guests were also on the same trip.were to get goodie bags on departure this never happend.staff mostly did not know what they were doing the only staff member with anything about him was Alaistair, he organised a great dessert for my birthday and took time to speak to you he is too good for that place.the bar how can you run out of lemons 3.00pm new year's eve only one person serving big queues.Beds were comfortable and luckily all the food was excellent, we had a good time but will not be booking with "SUPERBREAK" again and the hotel should know what superbreak have put on the itinary ther were a lot of dogs at this hotel so anybody with a dog are most welcome,just hope they are only allowed in certain rooms

    3
    « Great location but needs a deep clean »

    We used this hotel as a great location to get to the show ground it is a short cab journey. The service was just ok nothing special and whilst the rooms were cleaned daily the corridor was rotten there were dog hairs all over the carpet and it smelt doggy. Nothing a Hoover wouldn't rectify.

    5
    « Once again BRILLIANT BROOK HOTEL »

    I have had the pleasure many times to stay at THE BROOK for work,sadly only twice this year. My first one being a couple of months ago. I walked in reception to be greeted by Dawn who remembers me,as she did couple of months ago on my first stay in 2015. I went straight into Bar/Lounge area to order a meal,rather than my normal restaurant,and ordered meal and drink.... I was advised it might take little while for my meal,as a coach party staying had just gone into restaurant,so with this in mind,i took a seat,checked my phone,email/text etc then my meal was brought by Danny,who also remembers me....I saw Ally with the same friendly good to see you etc. ALL the staff at THE BROOK are great. After eating,i went upstairs to my room,205,with a new bathroom, I have always enjoyed each and every stay at this BEST Best Western hotel.....older bathrooms are still fine,new are even better. I had saved password to hotel WI-FI so logged in straight away. In the past the old WI-FI had given me problems,needing reboot etc,but the hotel has upgraded the WI-FI and now it is much better. I was using it to stream a radio show via pod cast....Maybe i was using to much while doing this,as getting other windows to open with other sites was hard.....once i had finished with the music of the pod cast,and shut that down,i was able to gain access to other sites..... I had a card from Gareth the hotel GM waiting when i got to the room,welcoming me back..... Little things like this show how the hotel look after the guests. Gareth....can we have a bit more bandwidth with WI-FI please? New LOOK bathrooms are very nice......moved laptop near door and lay in full length bath with my music on. Bed as always gave good sleep. As i have to be at work 8.20 a few miles away from this BRILLIANT hotel,i tend to hand key (card) in as i put my things in the car,then go in for breakfast when it starts at 7am. New to me staff in restaurant,but they had the service running well,as it always does when i have stayed. Nice full English breakfast...juices and pot of tea.....that has changed from staff filling from flasks of tea/coffee......nicer to have the pot to refill rather than catching the eye of staff. After i had eaten,i was about to leave for work,when i spotted a ray of sunshine...... Outside was winter,being dull and grey....... Behind desk of reception was SUMMER.....bright,smiles,and SUMMER was pleased to see me,ive not seen her this year,but i had to stop for a natter with this lovely young lady. SUMMER has a new position since i had last seen her in 2014,and she is now on booking/reservations,rather than reception that she had been last year. It was SUMMER that had seen that i was booked in to stay,might even of been her that my booking was made with (work make the booking) and she made sure that i had a room with the NEW BATHROOM....... Again,like the card from Gareth.......little things that show a more personal touch. We chatted a while,about each of our changes in work,how a few people that i knew had now left the hotel, SUMMER also told me of a number of rooms being given the updates to room/bathrooms and how they will look even better than the new ones now look..... I hope (nudge nudge SUMMER) that next time i stay at THE BRILLIANT BROOK that SUMMER puts me in one of these new NEW bathroom rooms. I have in past shown a like of first floor room on courtyard side,and unsure if SUMMER had done this with the need to have me in a new bathroom room,but my room WAS on the first floor and on courtyard side.......so i think this lovely ray of sunshine SUMMER had thought of everything. THANK YOU SUMMER...... I have in years past been in catering (28 years as a chef) so trust me,i understand the role staff play in catering. Every member of staff at the hotel are very good at the job,very friendly,and i always look forward to staying. It's unfair to single out any one person,but i think it is already clear who it would have to be..... A ray of sunshine........

    3
    « Weeks business stay »

    I stayed for a week on business and found it an average hotel, one night I ordered burger and chips in the bar and it was a burger and bun, no sauce onion garness at all. I ate in the restaurant and found some items on the menu were not available.The staff were friendly and it would be fine for an overnight stay but wouldn't stay for a week again.

  • 4
    « One night in Norwich »

    We booked into this hotel for one night to attend a wildlife holiday presentation. Excellent welcome on arrival, evening bar staff and breakfast staff all very helpful and friendly, while also catering for a large coach party. Sleeping area of our room was very comfortable, beds were lovely as were carpets and curtains, and it appeared to have recently been redecorated. Breakfast was buffet style and had excellent choice of full English with many options, also had muffins, cereal toasts etc. Just wish I could have sampled more. Could not fault it at all. Now for the bathroom, which does need a refurbishment, we did have a couple of issues, but to be fair after contacting the General Manager Mr Gareth Stone these were resolved to our satisfaction, and while we will probably not stay here again as we are unlikely to travel that way again, I would not discount I if the opportunity arose. There is also amply free off road parking.

    5
    « Brook Hotels wedding package »

    We got married here on 21st November, and we cant praise the hotel and staff enough. I would like to thank in particular Michelle, Alistair, an Tristan for helping to make our day fantastic and looking after us all so well. The food was great, there wasn't one complaint from our 70 guests. The rooms were lovely, comfortable and clean, and throughout our wedding and our stay, if there was anything we needed, the staff made sure we had it. The wedding packages are great value for money, I would highly recommend them to everyone. We had a fantastic day, as did all our guests.

    2
    « Non return to this hotel. »

    After staying at this hotel for one night and seeing the way the head chef treated his staff for not placing the glasses in the correct position for breakfast and then watching him drop slices of bacon whilst replemishing then watch him look around to see if any one was watching as he bend down and pick them up and place them in the serving tray instead of putting them in the bin? I e-mailed the general manager about this and Im still waiting for his reply.

    4
    « Not bad. »

    Stayed here for 2 nights. A clean hotel with good food. I would say that the bathroom in my room needs updating urgently as it is old and tired but was kept clean. Food was good with breakfast being a Buffett. Bar prices a little above what you pay elsewhere but there's nothing else nearby so why not enjoy a drink there anyway. Whenever I am up in Norwich again, I would stay there again (but have a room closer to the reception as a bit of a walk if you are in the 40s)!

    5
    « very enjoyable »

    Stayed there last weekend whilst on a coach trip. The room was lovely, food was of a very high quality, especially the breakfast. The staff were all very friendly and helpful. Would thoroughly recommend a stay here.

    5
    « 50th Birthday Surprise »

    We held my Father's 50th Birthday Surprise at the hotel and we were completely satisfied! The events team helped us from day 1 of planning and it was such an awesome night. All our guests were satisfied with the food, they said it was so tasty and some even went up for seconds! The staff were very patient with all our requests and we had a great night. The room was very clean, so were the toilets and other facilities. We really had a great experience using the Best Western Brook Hotel and recommend that you use it for any events/weddings in the future!

    5
    « Lovely lovely man »

    I had booked into what I believed to be another hotel called the beeches not far from this hotel, when we actually arrived at the beeches what we found was more like a derelict property the windows were all covered in paint and we needed a code to get into the building itself as this property is not actually maned at anytime of the day, when we eventually got into the main door we then had another code to put in to get into our room when we entered our room oh my god what a shock the room smelled so bad you would have thought it was a cats home, it was dirty and the windows wouldn't even close, we contacted the booking agent who we booked it through but they said they couldn't and wouldn't do anything to help us, so my husband found us another hotel the brook hotel where we were greeted by a lovely man called Tristan he was so understanding after my husband has explain we had come to Norwich as he brother had died suddenly and we had traveled 4.30 hours to see relatives who live in Norwich after what had been a very stressful and emotional day this young man couldn't have been more helpful thank you so much Tristan

    3
    « Not bad overall »

    The stay fine. Breakfast was much as you would expect at most hotels as was the room which was neat and tidy. Some bits of redecoration of seating in the restaurant and doors and frames would help the place look higher quality. The staff were friendly and helpful.

    3
    « beware of the bar rip off , hotel a bit dirty »

    We stayed here while visiting my daughter studying at the UEA, the hotels location was near , the staff very polite and friendly and the place at first looked very nice, however on closer inspection the cleaners need sacking ! the shower curtain was covered in removable grime, there was other evidence that the room was not cleaned properly and my partner puled the biggest lump of disgusting hair from the plug hole, was stopping the water going down and it turned my stomach, the windows were filthy also. but what really made my blood boil was going to the bar I asked for one medium and one large glass of red wine, and was charged £11.85 !! now I expected to pay a little more as its a hotel, but come on, i didn't ask for gold plated wine. even if the large glass was £7.00 the other glass would have been £4.85. how on earth can you justify that for what tasted like cheap plonk, I have a feeling the bar manager, who served us, makes his own prices up, he clearly thought id just accept that price, and I did, but only because I did not want to cause my daughter embarrassment, I watched him charge different prices for different people and my partner was charged two different prices on the two night we stayed for the same drink. I am a regular red wine drinker and I know my prices and this was the biggest rip off ive ever come across. shame on you.

    4
    « Comfy enough but no "character" »

    We booked this hotel on a room only basis for a long weekend whilst visiting family in nearby West Earlham. Unlike many Best Western hotels The Brook has no character, being a modern 2 storey corporate hotel on the edge of an industrial estate. Nevertheless it is quite well placed for car travel with good parking. Our checkin at reception was excellent with all the information we needed. Our room was a long walk along three corridors and the room faced an inner courtyard. We did hear noise from doors closing in other rooms, and some noise from upstairs occupants. There was also a constant quiet hum from an air conditioning unit in the courtyard. Our sleep was fortunately undisturbed by any of this. The room was spotlessly clean, but could do with some minor maintenance. For example, the door didn't quite self-close, the sink plug leaked, and the tap handles were slightly loose. (We mentioned the sink plug on departure). Otherwise the room was a good size, well furnished and had good storage. The bed as comfortably firm, but the pillows were a bit skimpy. I didn't like my bedside cabinet cluttered with a phone, a dim table lamp and a clock with a faulty digital display - only a lamp on the other cabinet. There was only just enough space for my own things. The bedside lamp switch was inconveniently on the flex dropped behind the cabinet. A full buffet breakfast was available at £10, but no continental option was offered so we skipped it. Despite the minor faults mentioned it was overall a comfortable stay reasonably priced for school half term.

  • 4
    « Good nights sleep! »

    Although décor could do with updating, this hotel provided a good service. Friendly staff, clean, lovely breakfast, the most comfortable bed I've slept in a hotel before, quiet, temperature in bedroom not too hot, convenient location

    3
    « A bed for the night »

    If you are visiting someone in the Barnard Road industrial area your choices are pretty limited. This hotel is convenient for the industrial area but other than that I can't find anything to recommend it. Reception was friendly enough. Rooms are ok and were clean enough but it all felt a bit cheap. The hotel seemed to be used mainly by independent contractors (a man in a van) and there were big groups of people being bussed in and out in transits - presumably contract labour of some kind. The restaurant was definitely worth avoiding. The bench seat covers were all ripped, the chairs were uncomfortable and the food was poor. Most people were eating in the bar which seemed a better bet. Having said that breakfast was good. My main issue with this place is the price. £120 not including breakfast should be buying you more quality than this. Apparently there's a pool and leisure facility that is currently closed for refurb. I'm assuming the prices haven't been reduced, but even with a pool this is overpriced..

    4
    « Great for a weekend away »

    All the staff were friendly and helpful. The room was just what we needed. We requested a quiet room when booking and the room we were allocated was certainly that! We didn't hear anything from the wedding reception happening and no traffic noise either (apart from a couple of ambulances but that can't be helped). The food was delicious in the restaurant (my compliments to the chef!) and the young gentleman who served us was attentive without being intrusive. The only bad thing I can say was that there were a couple of room service trays left in the corridors overnight! We are planning to return as Norwich is a lovely place to explore and is a short bus ride from the hotel if you want a break from driving.

    4
    « Handy! »

    Stayed here whilst a festival was on going and was a 30 minute walk from the showground! Are room was huge and lovely, the bathroom was nice to! it was a lovely room and we had a nice welcome it was very posh looking, the only down sides were very loud people during the night talking until 4 in the morning and running up and down the corridors which left me with about 2 hours sleep. But the bed was comfy on the plus side! would stay again but never again if the noise issues can't be sorted.

    3
    « A wedding reception and overnight stay »

    We stayed at this hotel due to a family wedding reception being held there. From the very beginning we went into the hotel, it was apparent the hotel was short staffed. The staff were polite, but very busy. The hotel was okay, but looked a little "tired" in places. Our room was around £100 and I would have expected a little more for the price. On the Sunday morning at breakfast, the theme continued, with nobody asking if you wanted tea or coffee, you had to ask them. The hotel does have a few nice features, like the outside seating area within the centre of the hotel. But not a hotel we will be rushing back to, especially as the Oaklands hotel is not too far away and a similar if not better price.

    5
    « wedding »

    Had a family wedding here and would like to say a very big thank you to gail on reception who was brilliant and alistair who managed the wedding breakfast and made sure everything ran very smoothly, both were brilliant. The whole day ran very smoothly, wedding was great, food was great and evening was great, thank you so much, especially to these two.

    1
    « Don't bother »

    If I could give this zero points I would. Massively unhelpful staff. The hotel information states that the bar is open 24 hours to guests. Nope. They say there is free wifi in all the rooms. There's wifi in the lobby, as soon as you get to the room there's nothing. Appalling for the price, stay in the travelodge in town.

    1
    « Disgusting »

    We stayed here back in June, when I gave it a 4 star rating mainly due to the wonderful front of house staff, who actually make this hotel. The following I wanted to contact the manager privately to discuss, but he ignored my emails, I then got head office involved, he ignored them as well, all they would offer me was 3000 reward points, which I no way wanted, and I was not going to be bought off with these rewards points. On our morning of departure which was a Monday as we walked back to our room most of the bedroom doors were open kept open by the sheets that had been stripped off the beds, the duvets however were all airing on the carpeted floor, in fact in each room there is a very nice large dressing table that these could of been placed . Once we had collected our bags from the room and started to head for the reception, to our horror were stacks of clean linen, towels, pillow cases just sitting on the carpet in the corridor. No trolley or table like in all other hotels. Did not like this one bit, not very nice to see and we wondered where our sheets and towels had been in the pile, before our room was serviced. This is not something I normally do on Trip Advisor, but I was left with no option, due to lack of response. Due to this fact we will no longer be staying at any Best Western Hotel in the future just in case this is not an isolated case but common practice in their hotels. I have taken photos but they are on my mobile and for some reason I can't download them.

    4
    « Good value »

    2 night business stay,the hotel as ample parking,the staff were very friendly and attentive. The room was spacious and the bed comfortable. I had a BBD deal and thought it represented excellent value. The food quality and choice was great.Traffic getting into Norwich before 9 am is slow, so although it may only take 10 minutes at certain times, allow up to 30 minutes at 8am!

    4
    « Day break »

    Have stayed at this hotel a few times- me and my partner loves it :) close enough to city centre so if you are going out for the night this is a perfect hotel. Staff are helpful and are always willing to help. Breakfast is lovely, plenty of car parking spaces.

 

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·Desde todas las direcciones: Si viaja desde las autopistas A11, A140 y A146, siga por la A47 Norwich Southern Bypass en dirección a Swaffham. Tome la salida A1047, Norfolk Showground. Atraviese el cruce doble de la glorieta. Avance 1,5 kilómetros en dirección al centro de la ciudad. Verá el Best Western® Brook Hotel Norwich en la siguiente glorieta.