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Best Western North Bay Hotel & Conference Centre, North Bay

4.0/5  - basé sur 393 notations.
700 Lakeshore Drive, P1A 2G4, North Bay, Canada - Ver el mapa

Ubicado frente al Lago Nipissing, este hotel Best Western® recién renovado es el mayor hotel para reuniones y convenciones de la ciudad y está situado a poca distancia de las tiendas, los restaurantes y los locales de ocio, algo idóneo para huéspedes en viaje de placer o de negocios. Al ser el único hotel de servicio completo de Lakeshore Drive, situado frente al Lago Nipissing y a poca distancia de la Universidad Nipissing, el colegio universitario Canadore y el Hospital Regional de North Bay, este hotel de North Bay, Ontario, ofrece a los huéspedes todo lo que puedan necesitar para disfrutar de una inolvidable estancia en North Bay. Ofrecemos a nuestros huéspedes camas Simmons® Felicity con acolchado doble y mullida ropa de cama, acceso gratuito a Internet de alta velocidad (la conexión más rápida de North Bay), la mayor piscina cubierta de los hoteles de la zona, gimnasio con nuevo equipamiento Precor®, televisores con pantalla plana y nuevas cafeteras para una taza en todas las habitaciones. Aquí podrá disponer también de un centro de negocios con acceso gratuito, lavandería a monedas, diez salas de reuniones, el salón Fab Lounge y el Farina Ristorante. Alójese junto con su mascota en una de nuestras habitaciones aptas para mascotas. ¿Desea explorar la naturaleza de la zona? Recorra las cercanas rutas de senderismo o la orilla del Lago Nipissing para disfrutar del carrusel de estilo antiguo y del ferrocarril, de los hermosos jardines patrimoniales o del enclave Goulet Golden Mile también a orillas del Lago Nipissing. ¿Se encuentra en viaje de negocios? Este lujoso hotel de North Bay cuenta con unas instalaciones de congresos de primera clase con capacidad para grupos entre 5 y 500 personas. El Best Western® North BayHotel & Conference Centre ofrece también un nuevo y moderno espacio en el que celebrar congresos o eventos en un cordial y acogedor ambiente. El BEST WESTERN North Bay está situado también a poca distancia de las empresas de la zona, el hospital local, la Universidad de Nipissing, el aeropuerto y las compañías de suministros para minería. ¿Está preparado para reservar su estancia en el Best Western® North Bay Hotel & Conference Centre? Realice su reserva hoy mismo y ahorre en este imbatible e inigualable hotel de North Bay, Ontario.

Best Western

North Bay Hotel & Conference Centre

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Los puntos fuertes del hotel

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  • Recepción 24 horas 24
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Opinión de nuestros clientes

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Certificate of Excellence 2018
GreenLeader Gold
 
Basado en la opinión de 386 huéspedes
NOTA EMITIDA
Excelente
117
Muy bueno
154
Normal
67
Malo
33
Pésimo
15
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
25
De negocios De negocios
129
En familia En familia
102
En pareja En pareja
88
En solitario En solitario
22
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Awesome hotels"

1
08/09/2018

Great location and staff. Lovely dining experience. This dining room serves the very best of Italian foods and the breakfasts are delicious. The staff went over and above to help us to get to a location where we needed to go

"Excellent Stay!! - Best full service Hotel in North Bay"

5
28/08/2018

It's been a prevailage to stay at Best Western North Bay. The hotel and the staff has always amazed us with the excellent guest services and the amenities this place has to offer. Kids loved being in the indoor pool- well maintained and very clean. Farina Italian restaurant has an excellent menu and the mouthwatering food that you can die for. FAB bar has a welcoming ambiance for the evening snacks and beer/wine etc. Guest Rooms are spacious and very clean. Thanks to both Front desk and Housekeeping staff to make our stay memorable. Cannot wait to come back to this place!!

"Clean but dated"

4
27/08/2018

No complaints. We booked last minute as we were dropping our child off at the university. Place is clean just abit dated. Room was clean,air was cold and it was quiet for a good sleep. Would go back again. Was just abit further from the university than we wanted.

Cindy-GSM, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
We appreciate the time and effort you took in sharing your experiences because our focus is on the guest and providing the best experience possible, Thank you!

"Large spiders in the beds....GAH"

2
27/08/2018

I was very disappointed in the Best Western this time around. I have stayed at this location once before and loved my experience. This time as I was sleeping I had a large spider (I have pictures) crawl on me just as I was falling asleep and I have arachnophobia so it was traumatizing for me. I barely slept that night and had to rip apart the second bed in my room (luckily there was one) to try and get to sleep. I left a note for cleaning staff and they did apologize and said the spiders had been bad there this year. After my shower on the second day (after a long day at work) I started checking the one bed I had slept in the night before and found yet another large spider, luckily this time before I was ready for bed. I then moved all of my belongings out of the room as I could not stand to stay in it any longer with now 2 encounters with larger spiders in the beds. The front desk attendant was very helpful and considerate of my situation and asked me to take her to the room to view the spider in the bed, so I did and we took more pictures and she alerted the cleaning woman that was across the way. I was told maintenance would also be notified. She was nice enough to check me into a new room for the night and personally checked the room while I was there to make sure there were no more spiders in those beds. I was still quite scared to be honest considering there was more than one in the other room I was originally checked into. I do understand that spiders can get into hotel rooms and that is perfectly fine, but they certainly should not be in the beds. I'm honestly not sure if I will stay here again. I do love Best Western but this was a terrifying experience for me and I may chose somewhere else to stay the next time I come to North Bay for work, or for pleasure. The front desk attendant told me that apparently the rooms closer to the back of the hotel are worse for the spiders than the front, so if you don't like sleeping with big spiders I would suggest you try to get a room close to the front. My colleagues (both men) after seeing the photos said they would have also not been okay with these guys sharing the bed with them, and both of them catch and release spiders to avoid killing them. Good luck!!

Cindy-GSM, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
We wish to express our deepest apologies for the incident which occurred during your stay at the Best Western North Bay. First, let us express our deepest apologies. We know the incident must have been very unpleasant for you. Second, the problem you mentioned has been brought to the attention of the Executive Housekeeper and Maintenance Manager who are investigating how this may have happened. Please be assured that the spiders were an isolated occurrence. These issues have been addressed to avoid any reoccurrence We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms and through guest feedback. Sadly we are in an area where there is an abundance of spiders at this time and we are focused on ensuring this does not happen again. We do hope we will be given the opportunity to serve you once again and to show you we can do better. We also hope your confidence in the Best Western North Bay will be restored.

"Main entrance is amazing but..."

2
21/08/2018

When you walk in the main entrance is amazing clean modern but once you get past that it dirty, mega cobwebs inside and when you look out the windows to see the indoor pool all you see is heavy cob webs.

Cindy-GSM, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Hello Heather, Thank you for taking the time to comment on your recent stay at the Best Western North Bay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will follow up with my team and ensure that the area around the pool has been attended to. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in hospitality, Cindy

"North is Nice"

4
14/08/2018

We were a group of 4 guys on 3 motorcycles. The clerk arranged for us to get a room with a view of the bikes in an enclosed courtyard. And there was a wash bucket next to the door. Very nice touch.The in-house restaurant was great. Italian with a 2 for 1 special the night we arrived. Very tasty at the right price.And right across the street is Lake Nippissing, great for our morning walk.

"Wedding reception"

3
07/08/2018

Two choices of meals Main coarse chicken was nice, not overly hot Vegetables were good, risotto was excellent Staff was accommodating , Rooms clean and nicely decorated My personal room door didn't latch by itself And south side entrance was extremely to open with key card

"Our Crazy Trip up North"

5
03/08/2018

We were on our way home from Sault Sainte Marie and stopped in Sudbury. We stopped at a few hotels but couldn't find one that would take us without a credit card. On a whim we decided to drive to North Bay hoping we could find accommodations. We have never been to North Bay. The drive from Sudbury was gorgeous. We got into north Bay and called the Best Western. To my surprise a very friendly and understanding lady named Sarah told us to look no further as the Best Western would let us stay without a c.c. The kids were so excited to finally be checking in at almost 9 PM knowing that the pool was waiting for them in the morning. The hotel was really nice and our room was clean and comfortable! Each staff member we came across was smiling and friendly. What a great atmosphere! We stayed 3 nights in North Bay ending pir trip by falling in love with a new Northern town. We cannot wait for our next trip up north and plan to come back to the Best Western! **this review is an edit as my original review was accidentally a 1 out of 5 when it should have been a 5 out of 5***

"Very pleasant stay!!"

5
27/07/2018

This is a wonderful place to stay. Staff very pleasant and helpful. The hotel is situated close to many amenities. Room was very clean and beds very comfortable. A/C was noisy but kept the room nice and cool. I would definitely stay again.

Cindy-GSM, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you so much your taking the time to comment on your recent stay. We appreciate your feedback and are thrilled that you enjoyed your stay. We look forward to seeing you again next time you are in North Bay!

"Our crazy trip up North"

1
27/07/2018

We were coming home from Sault Sainte Marie and stopped in sunbury. We couldn't get a room with a pool in sunbury as we don't have a credit card. On a whim we decided to head towards north bay hoping to find accommodations without needing a credit card. When we got to north bay we looked at all the hotel options and called Best Western and that's when Sarah answered the phone and saved our trip. We checked in at nearly 9 PM and it was easy and fast. We stayed 3 nights in total because we enjoyed the town so much and the staff at the hotel made everything easy for us

"Very pleasant relaxing stay"

5
17/07/2018

Friendly helpful staff, great rates, relaxing atmosphere. Rooms were clean and all in working order. Had a great sleep! On checkout, the staff helped me out with some business matters with no issues at all. We would stay again! Great location just across from the lake.

Cindy-GSM, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
I am so glad that you had a great sleep at the Best Western North Bay. We do have amazing beds! Thanks for your comments. We look forward to seeing you again!

"Great Amenities"

5
17/07/2018

Best Value for your money? One of the only hotel in North Bay with all amenities, including a great full service restaurant and bar lounge. Great food, great staff. Close to HWY, waterfront and other amenities in town, great location.

Cindy-GSM, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you for taking the time to review the Best Western North Bay.. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. and look forward to seeing you again!

"Average Stay"

3
16/07/2018

If you are visiting North Bay in the summer, make sure you check whether it is the shad fly season. I was told it lasts for 3-4 weeks. You should google it if you don't know what it is. The hotel did nothing to address the problem, even the front door is covered. Room is clean, and internet is good, but lighting is very weak (weaker comparing to other BW locations). Front desk is friendly. Restaurant in the hotel doesn't have discount for hotel guests. Slow. Service not impressive and food (I ordered the shrimp pasta) is pretty average.

Cindy-GSM, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Hello and thank you for taking the time to comment on your stay. Yes North Bay's Shad Fly season was upon us during your stay. It usually lasts a few weeks however sometimes it drags on like this year. We experienced Shad Fly's on July 31st!! The entire hotel gets covered with these harmless bugs. In the past we would hose the building down resulting in an unpleasant fish smell that lingers. This year we started using a blower to remove the bugs and found it to be much more efficient however we do not start the removal until a little later in the morning as to not disturb our guests. The lighting is being addressed as we speak with new lights being installed throughout the hotel. I have shared your comments with the restaurant. We hope that you will visit us again.

"Outstanding Service!"

5
06/07/2018

After travelling 8 hours with a five-month-old, a three-year-old, and a flu stricken husband, Laura and the staff at the Best Western could not have been more accommodating. They went above and beyond to make sure we were all comfortable and had everything we needed including crackers and fluids for my unwell husband. Now that's service! The room was great and the restaurant was fantastic! We couldn't have asked for better service and we felt like we were family. We have now found our new favourite place in North Bay and will definitely be back.

"Good stay "

4
29/06/2018

We had a good 2 night stay in a 2 bedroom suite on the main floor. Lots of space in the room. Overall the place is nice, maybe a bit dated but cosy. The pool is large, I think the largest I've seen in this hotel category. Stopped for a quick breakfast at the Italian restaurant on the premises which was convenient. The restaurant is crowded but nicely decorated. Dinner was testy and service was OK, maybe a bit overpriced for the area.

PvWBW, Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you so much for taking the time to share your experience about your stay with us. I am happy that you enjoyed the spacious suite and our large swimming pool. We do have the largest pool in town! The Best Western North Bay is luck to have Farina Ristorante on-site! The freshly made Italian meals are tasty. We look forward to having you return to the Best Western North Bay. Yours in hospitality, Cindy - Guest Service Manager

"Best Hotel for Family Reunions."

5
27/06/2018

From reception to check-out all personnels were polite, helpful and courteous with a smile. The rooms are well furnished with a real comfortable bed, clean and a refrigerator that allows you to have an open bar (for the family) The restaurant provides a good menu, excellent food (we never ate outside the hotel) and the good services provided by the waitresses almost exceed the good food..

PvWBW, Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you so much for your review. We look forward to hosting your next reunion!

"Friendly, accommodating and has an outstanding Italian restaurant on the premises."

5
18/06/2018

Exhausted from a 3,000 mile road trip, this was our last stop. The Hotel Manager convinced me to drive no further and we booked one of her last rooms. The room was clean, beds sturdy and the hot tub and pool were a welcome diversion for our road buzz. She mentioned the Italian restaurant on site. It was incredible. This was the best food and our server also most accommodating to change portions and delay our entree'. We'd recommend this to families, couples or business travelers.

PvWBW, Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
The Best Western North Bay is delighted to hear how much you enjoyed your stay. We are a perfect place to stop after a long day of driving. I am glad that you were able to take advantage of all our amenities - pool, hot tub and are amazing restaurant! We look forward to welcoming you back next time you are in the area! Yours in hospitality, Cindy - Guest Services Manager

"Very accommodating"

5
14/06/2018

This hotel was very accommodating and as expected. I was originally here for business but needed to check out a day of early. Marley at checkin was very polite and professional. At check out, Laura was accommodating with my date change. You are fortunate to have such engaged associates. The room was as expected, clean and basic. The location is very beautiful in the summer, across from the lake and surrounded by large deciduous trees. My room was on the corner so very quiet. Great stay

PvWBW, Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
The Management and staff appreciates you taking the time to leave such a complimentary review of our hotel. I am fortunate to have Marley and Laura on my team. The hotel is blessed to have an amazing team in all departments! North Bay is beautiful year round but our summer sunsets are second to none! We look forward to seeing you again. Yours in hospitality, Cindy - Guest Services Manager

"North Bay's finest "

4
20/04/2018

Stayed for 4 nights with an atom hockey team. The hotel was very accommodating. The room was clean and the staff friendly. The on-site restaurant was very good, and the staff there was very good. Friendly and patient!

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, 'North Bay's finest' sounds extremely well. My team and I appreciate your kind feedback and we are all looking forward to welcoming you and your team back at the Best Western North Bay Hotel and Conference Centre. Kind regards, Peter W.

"Really friendly staff and fantastic for dog owners "

5
15/04/2018

We are just returning from attending a Rotary conference and were really pleased with his welcoming, friendly and happy the Staff were to welcome us and our dog! As dog owners and frequent travellers we are often looking to bring our 60 lb dog with us. A lot of hotels will say dog friendly and then when you call to book they as how big is your dog. If over 50 lbs they are often quite “prejudice” and will refuse our pup. Very frustrating, as he is likely cleaner and less of a hassle then some humans I am sure. This hotel, when booking was thrilled (literally-the staff love dogs) and ensured us there would not be an extra charge for our furry family member. Upon check in they were happy to meet him and in no way made us feel like we were an inconvenience for bringing him. Thank you to the great staff at The Best Western of North Bay! Rooms were also very clean and good space for our conference. Easy parking and great walking area for the dog.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Brandy, Thank you so much for your lovely review. Our staff prides itself on great customer service and we really like pets as well. We are so glad that you enjoyed your stay with us and look forward to your next visit. Kind regards, Peter W.

"TV trouble"

4
11/04/2018

great room, great staff, location could be better, but the TV reception is horrible, scrambles at random, blank screen with sound etc... has been an ongoing problem at this hotel for months. was told by staff its been reported and nothing they can do about it in this remote area of NORTHBAY lol

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to provide us with some feedback, it is great to hear that you have been able to find value in the friendliness and helpfulness of our team. However, we are sorry about the technical issues with your TV and we all apologize for the inconvenience this has caused. Please do not hesitate to contact me directly at the hotel if I can provide you with any additional information. We are looking forward to welcoming you again at the Best Western North Bay Hotel & Conference Centre. Kind regards, Peter W.

"Very nice! "

4
11/04/2018

Traditional layout, but nicely updated. Unlike the modern style, the room is laid out for convenience of the guest. Good bed, desk and other accessories, with lots of plug ins. Best phone charger I have ever used in a hotel. One of the nicest Best Westerns I have ever stayed in. Definitely return.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Dan, So nice to hear that we were able to live up to your expectations. Thanks for sharing your experiences and definitly looking forward to welcoming you soon again. Kind regards, Peter W.

"Clean and comfy... good food at restaurant"

5
31/03/2018

We got there late but got to enjoy a nice pickerel supper. Too bad they offer 20% off only to locals on Thursdays, we kind of felt unappreciated as guess of the hotel. Although our stay was relaxing and enjoyable.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Natty, how wonderful that you were enjoying a great pickerel supper, and please rest assured that you are as our guest highly appreciated. Thanks so much for sharing your experiences here at the Best Western North Bay Hotel & Conference Centre and we are all looking forward to welcoming you soon again. Kind regards, Peter W.

"Very good (very brief) stay"

4
29/03/2018

I stayed one night during a recent business trip to North Bay. I was completely satisfied with this property. Location is a bit distant from the airport and downtown, but is close to a range of local services and amenities. Very nice room which was clean and quiet. Very large parking lot. Can't comment on the restaurant and amenities as I didn't use them. Good impression dealing with staff, who were friendly and accommodating. I'd stay here again, felt I received good value for money, and I would recommend to friends and colleagues.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to provide us with some feedback. Very happy to hear that you had a brief but such a pleasant experience. Glad that you were able to find value in all aspects of the hotel and we are looking forward to seeing you again in the future. Kind regards, Peter W.

"North Bay Best Western and Conference Centre"

4
22/03/2018

Meets the Best Western standard of cleanliness. Great location. Across from lake. Easy access to East Side Mario's, grocery and amenities. Pool and hot tub are lovely at the end of a long day. Welcoming front desk staff and very clean rooms.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Pia, We thank you a lot for staying with the Best Western Hotel and Conference Centre. Great to hear, that you found value in the quality and comfort of our services. We take pride in the level of our customer service and we are delighted our service lived up to your expectations. We are looking forward to welcoming you back to the Best Western North Bay Hotel & Conference Centre.

"Great hotel!"

4
23/01/2018

Stayed here recently and the room was clean, you have free WiFi, flat-screen TVs and coffeemakers. Upgraded rooms add microwaves, minifridges, iPod docks and pull-out sofas. friendly staff and convenient location! You can find shopping and restaurnats near by! The price was reasonable as well. I would stay here again!

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Brian, Thank you for your review, so glad to to hear "Great hotel!"! Convenience is key when travelling. We appreciate you choosing us and look forward to seeing you again soon. Kind regards

"Best place to stay in north Bay"

5
06/01/2018

Easy access fro. Highways , lakeshore location , pool , hot tub , restaurant all first class. The staff are professionals, making this one of the places I will return to. Booked in with caa , very reasonable rate .

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for your review. Great to hear you enjoyed our Best Western! We aim to make your stay with us always comfortable and safe while providing the best hospitality in North Bay. We appreciate you choosing us and look forward to seeing you again soon. Kind regards

"Freindly staff, Exellent service"

5
02/01/2018

We arrived at 9pm on december 30th with lots of extra luggage we diden't want to leave in the car to freeze, we had requested a quiet room so they put us on the 2nd floor but there was no elevetor so asked to be mooved to the 1st floor and the clerck went out of her way to accomodate us as there was a wedding party and a hockey team. We had a very quiet and restfull night. This is our preffered stop travelling 1350 km to visit our kids.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, 1350 km is a long ride and I am so glad to hear that you found at the Best Western North Bay Hotel and Conference Centre the quiet and restful night you were looking for. I will certainly pass on your comments on the great service you received from our guest service team. Thank you so much for sharing your feedback, and we are all looking forward to welcoming you back soon. Kind regards.

"Great place at good price"

4
25/12/2017

Great place overall awesome value. Oferrs everything we need. Best value in North Bay. Has pool and hot tub. Great restaurant and conference facilities. Awesome for business meetings or family gatherings.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Daniel, Thank you for your review and great feedback. Sounds like we hit the mark and delivered on expectations. Thank you for choosing us and we look forward to seeing you again soon. Kind regards

"Christmas shopping"

5
22/12/2017

Travelled to North Bay from hometown 3 hours north to do Christmas Shooping. The hotel is conveniently located half way between the two main shopping area but has a rural feel to it since it is across the road from Lake Nippissing. The staff are friendly and helpful and make feel very much at home.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for your excellent review. We aim to provide the best guest experience in North Bay, it is always wonderful to hear when we hit the mark. Our team knows that service is everything and aim to please in all that they do. I will certainly pass on all your great feedback to our team. We appreciate you choosing us and look forward to seeing you again soon! Kind regards.

"Christmas Party"

5
18/12/2017

We were invited to a Christmas Party and we had a fabulous time the food at the buffet was extremely good..a very good variety of meats and salads..it was very nicely put together..service at the bar was exceptional and so were the drinks..would recommend this hotel to friends

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Merry Christmas, I'm so glad you celebrated Christmas with us, here at the Best Western North Bay Hotel and Conference Centre. We look forward to your return. Kind regards

"My Stay at Best Western North Bay, Ont"

5
30/11/2017

Staff were very friendly and accommodating. Excellent accommodations, very relaxing. The restaurant's food was excellent with the staff being very knowledgable of their wines and house specialties. looking forward to my visit in January

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, So nice to hear that we were able to live up to your expectations. Thanks for sharing your experiences and for recommending us to future guests. We are looking forward to welcoming you back in January. Kind regards

"Hotel needs an update"

3
23/11/2017

We stayed here for a hockey tournament. The hotel rooms could use a face lift and smelled of smoke. The pool was very nice and warm for the kids. The staff were friendly and handled the amount of guests very well.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Heather, Thank you for taking the time to provide us with some feedback, it is is great to hear that you have been able to find value in the friendliness and helpfulness of our team. However, we are sorry for the cleanliness issue in your guest room and we all apologize for the inconvenience this has caused. Please do not hesitate to contact me directly at the hotel if I can provide you with any additional information. We are looking forward to welcoming you again at the Best Western North Bay Hotel & Conference Centre. Kind regards

"Great bed"

4
16/11/2017

I liked the bed it was very clean and comfortable. The price was reasonable considering the amenities. Staff were polite and helpful. If I give on critique it s the water pressure was lower then I would have liked. That being said I will return.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Eric, Thank you for your review and great feedback. In fact no better way for us to continually improve then receiving feedback from our dear guests. Great to hear that you found value in our guest rooms and services. We appreciate you choosing us and look forward to seeing you again soon. Kind regards

"See if any kids/teens are booked there"

3
09/11/2017

This is Not the place you want to stay if there is a group of kids/teens staying there (I.E.) Hockey Team) Everything from kids running up and down the halls all night, to ice fights at the ice maker, to knocking on your door all night to playing catch in the parking lot and hitting your car. So with that being said. The price was right and it's a good location but just call the hotel first and see what other type of guest are staying there. The staff was nice and helpful and the Italian restaurant was very nice and good food for a good price. Do Not book groups with kids/teens are booked there.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Tim, Thank you for taking the time to provide us with some feedback, it is very valuable to us in order to overcome our shortcomings and provide better service to all of our customers. It is great to hear that you have been able to find value in most of our services. Our management team has addressed your comments in regards to the loud noises throughout the night and we all apologize for the inconvenience this has caused. We are looking forward to welcoming you back to the Best Western North Bay Hotel & Conference Centre. Kind regards.

"Friendly Staff!"

4
06/11/2017

We were only in North Bay for one night and the Best Western was a good choice. The staff was very accommodating and friendly and the rooms were very clean. The only negative was no elevator in the building which was a little problematic because we had a senior travelling with us. There were no rooms available on the first floor but they were able to move us closer to the lobby so there was less walking.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thanks a lot for your kind words. It is great to hear that you have been enjoying your stay with us. We all do our very best to make this place as special as possible. We appreciate as well your comment on the missing elevator and apologize for the inconvenience this has caused. Looking forward to welcoming you soon again. Kind regards.

"A great place at a great price"

4
02/11/2017

Arrived later in the evening. Counter staff was friendly and helpful and handled my checkin quickly. Room was clean and bed was comfortable. Internet speed was excellent. However the thing I love best about this place is the Italian Restaurant they have - the food is amazing!

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to write such a great review. We are glad that you liked the friendliness of our team, the cleanliness of your guest room and of course our 'Farina Ristorante". We will definitely pass your compliments to our team. Hope to see you soon. Kind regards

"Great Place to Stay!"

5
02/11/2017

Always stay at Best Western North Bay - when visiting the area. The staff are very friendly - bed is sooo comfortable, and love Farinas' the hotels' onsite Italian themed restaurant! Will definitely stay here again on my next trip to North Bay!

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Kristine, Thank you for your review. We absolutely want to ensure you have best possible experience when staying with us. We appreciate the feedback, great to hear you got to experience our 'Farina Ristorante' as well. Thank you for choosing us and we look forward to seeing you again soon. Kind regards

"Best Western North Bay"

5
26/10/2017

This hotel is a great value, Farina is an amazing restaurant, had breakfast and dinner there. Great staff, very friendly. Only issue, is they need to put hairdryers in the room. Close to the waterfront. Will stay again

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Jennifer, Thank you for your review and great feedback! Wonderful to hear all the positive experiences. I will certainly pass on your feedback to our team. We appreciate you choosing us and look forward to seeing you again soon. Kind regards

"Pembroke Best Western"

5
25/10/2017

This Hotel has everything Pool, Restaurant , gym etc.. no need to go out for anything . The staff are friendly and try to help you the best they can and make sure your stay is the best Thank you Best Western Pembroke for doing it again.

"Don't book it"

3
24/10/2017

Our stay at BW was comfortable., the reception was wonderful but the room lock was broken and the washroom door needed some repair. The breakfast is not included for the price and could be costly if more than two. I don't appreciate being nickeled and dimed. I do not recommend BW and will not be booking another stay with them.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to provide us with some feedback, it is great to hear that you have been able to find value in the friendliness and helpfulness of our team. However, we are sorry about the technical issues in your guest room and we all apologize for the inconvenience this has caused. Please do not hesitate to contact me directly at the hotel if I can provide you with any additional information. We are looking forward to welcoming you again at the Best Western North Bay Hotel & Conference Centre.

"Disappointed"

2
21/10/2017

This facility is old and out of date. We were given a room that was "a mile" from the nearest entrance and that far away from the front desk area. No luggage carts were conveniently available. Bed was very comfortable, but that was about it. Restaurant was OK, but nothing special. Very disappointed that breakfast was not included with the room. Will find another alternative next time we are passing through.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to provide us with some feedback, it is very valuable to us in order to overcome our shortcomings and provide better service to all of our customers. Our management team has addressed your comments and we all apologize for the inconvenience this has caused. We are looking forward to welcoming you again at the Best Western North Bay Hotel & Conference Centre. Kind regards

"last minute stay"

4
20/10/2017

We hadn't planned to stay in North Bay for the night and at the last minute we contacted the hotel and they accommodated us. Front desk staff was amazing. Very helpful. We will definitely stay again. Lots of close by very nice restaurants to dine at.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Jill, Thank you for your excellent review. We aim to provide the best guest experience in North Bay, it is always wonderful to hear when we hit the mark. Our team knows that service is everything and aim to please in all that they do. We appreciate you choosing us and look forward to seeing you again soon! Kind regards

"the wedding"

5
12/10/2017

Our trip to the north was a tough one. With a layover in Toronto and a long bus ride to follow, we couldn't wait to check-in. Upon arrival we're greeted by friendly staff and familiar faces (good to be home). Check in was a breeze since we'd reserved on-line. Thank you to the staff at Best Western for making this a trip to remember

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you so much for your great comments about our hotel. It makes myself and my team very proud each time we are able to make our guests happy and satisfied. We are looking forward to welcoming you again at the Best Western North Bay Hotel & Conference Centre. Kind regards

"You can see the lake - just"

3
10/10/2017

This is a good modern hotel. The room was excellent but probably a little small by North American standards. Nothing was too much bother for the reception staff. I was not more generous with the stars because the dinner and breakfast in the restaurant were expansive. I would suggest that a dinner bed and breakfast package would suit tourers better

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Simon, Thank you for your review and great to hear you enjoyed the friendly staff. We pride ourselves on delivering a great experience to all our valued guests. We appreciate you choosing us and look forward to seeing you again soon! Kind regards

"awesome"

5
07/10/2017

Excellent Motel to stay at would stay there anytime and recommend this Motel to anyone, the parking is very good and clean, the dining room is also very good and reasonably priced and the food was also excellent, can not ask for a better Motel.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for your review. We pride ourselves on delivering the best guest experience in North Bay, sounds like we hit the mark. We appreciate you choosing us and look forward to seeing you again soon! Kind regards

"Good stay"

4
06/10/2017

Hotel was easy to find and close to everything we needed. The overall stay was comfortable. Rooms were roomy with comfortable beds if we were to be in this area we would choose to stay at this BW again

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Inga, Thank you for your review and great feedback. In fact no better way for us to continually improve then receiving feedback from our valued guests. Great to hear you found the rooms roomy with comfortable beds. We appreciate you choosing us and look forward to seeing you again soon. Kind regards

"Bathrooms smelled"

2
02/10/2017

My family & I stayed here 2 nights for a wedding. I felt the price was high but we chose this place out of convenience sake since we have 2 small kids & the reception was on-site. When we arrived there was a slight problem with someone double booking one of our rooms but it was handled well by the front desk staff. They had to switch our rooms (we booked 2 adjoining) which meant one of our rooms was still dirty. Not a huge problem because we waiting in our 1 room for the 2nd to be ready, but it would have been more inconvenient if we only had 1 room & had to wait in the lobby for it to be ready! Our rooms seemed nice & cleaning staff was super friendly. By the end of the first day though, there was awful smells coming from both bathrooms. While bathing my kids I noticed black mold around the edge of the tub & in the time grout. The next day the smell was unbearable & I had to call the staff to come clean the bathrooms. They were apologetic & did come clean but then it just smelled very strongly of bleach...and the mold was still there. The beds were very comfy & clean but I probably would not stay here again

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Sara, Thank you for taking the time to express your concerns about your recent stay. We can completely understand your frustrations over the poor service you received. Your comments have been addressed with our housekeeping team and we can assure this won't happen again as the cleanliness of our property has the highest priority. Should you be back in the North Bay area in the future and consider staying with us again I will be happy to personally make sure that your stay will be enjoyable. Kind regards

"review of Best Westrn in North Bay Ontario"

4
22/09/2017

Good, modern hotel. Amenities as expected, staff friendly and helpful. Good location in Town. Good entertainment in the establishment when I was there. Restaurant well appointed and lounge comfortable.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thanks a lot for your kind words. It is great to hear that you have been enjoying your stay with us. We all do our very best to make this place as special as possible. Looking forward to welcoming you soon again. Kind regards

"Nothing wrong, just average"

3
21/09/2017

Often 3 stars means that there is a problem with the hotel but really, can't complain about anything. It is clean, beds comfortable - lots of parking, but really for the price there was nothing to write home about. Very small pool. Old décor. Low ceiling hallways. Would stay here again but would try to find something cheaper.

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to provide us with some feedback, it is very valuable to us in order to overcome our shortcomings and provide better service to all of our customers. It is great to hear that you have been able to find value in most of our services. Our management team has addressed your comments on our facility and we all apologize for the inconvenience this has caused. We are looking forward to welcoming you back to the Best Western North Bay Hotel & Conference Centre. Kind regards

"Responsive and Caring Staff"

3
19/09/2017

If noise bothers you, avoid the rooms close to the refrigeration trucks. We had numerous issues, involving toilets, USB ports non functioning televisions and noise from trucks. With one exception the staff responded quickly to address the issue. The restaurant is very good as is the bar for a quick bite. The location is close to the Highway for quick access.

PvWBW, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you for your review. I am sorry you were disturbed by the refrigeration trucks. We strive to have the guests park their trucks away from the building and guest rooms to minimize noise issues. I was happy to learn that our team promptly addressed any issues you had during your stay. We hope to see you again when you return to North Bay. Yours in hospitality, Cindy

"Excellent service"

5
16/09/2017

Very friendly staff, breakfast was hearty and hot each morning. Coffee to go not a problem. I had a suite on the second floor. No elevator however, staff were very helpful, available and willing to cart luggage etc up and down the stairs when required. Room was cleaned and restocked with toiletries each day. Not much around here to do, Walking on the

Peter W, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to provide us with some feedback, it is so valuable to us. It is great to hear that you have been able to find value in our services. Thanks a lot for being our guest and we are looking forward to seeing you soon again. Please do not hesitate to contact me directly at the hotel if I can provide you with any additional information.

"Bridal event"

5
06/09/2017

Was a great event.they Had staff show us the type of room for honeymoon. And showed us the rooms they offer.offered to book a block for our guest. Lots of venders and options..very informative. Friendly

PvWBW, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Jenn, Thank you for your review. Great feedback all around, wonderful to hear you enjoyed the hospitality team. We are all looking forward to seeing you again soon! Kind regards

"Good Value"

4
31/08/2017

This hotel was clean and has all the amenities you would need. The food is very good at this property. A true Northern Ontario Full service gem. I have made this my place to stay on many occasions when in the North Bay area on business. The property has conference services, pool, a great restaurant, an newly renovated lounge. They even have a snow mobile lock up for those that love that winter activity. it is located across from Lake Nippissing.

PeterWGeneralManager, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Don, thanks a lot for your kind words. We are very happy to hear that you have been enjoying your stay with us. We hope to see you soon again. Kind regards

"Hotel"

4
28/08/2017

We were very satisfied with our stay. The rooms were clean and the bed was very comfortable. We were attending a wedding in Astorville so the location was good. Lots of restaurants nearby. The only thing we were disappointed with was that there wasn't a continental breakfast included. It's the only hotel that we have stayed at that didn't include some type of breakfast.

PeterWGeneralManager, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to provide us with some feedback, it is very valuable to us in order to overcome our shortcomings and provide better service to all of our customers. Our management team has addressed your comments regarding a complimentary breakfast and we all apologize for the inconvenience this has caused. We are looking forward to welcoming you again at the Best Western North Bay Hotel & Conference Centre.

"Very Good"

4
26/08/2017

Very clean hotel. Nice helpful staff. However the hallways are a little dark & room door was in need of repair. We could not get our key to work and had to find a person to open. The meal we ordered from the restaurant was very average. Spaghetti was dry...not enough sauce and the meatballs had too much filling and not enough meat.

PeterWGeneralManager, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Allan, Thank you for taking the time to provide us with some feedback, it is great to hear that you have been able to find value in the friendliness and helpfulness of our team. However, we are sorry to hear that your meal at our restaurant did not keep up with this high standard of our guest services and we all apologize for the inconvenience this has caused. Please do not hesitate to contact me directly at the hotel if I can provide you with any additional information. We are looking forward to welcoming you again at the Best Western North Bay Hotel & Conference Centre. Kind regards

"Very good."

4
26/08/2017

Room was good. Staff was great! We asked what we could do and see in North Bay and they prepared a "tourist package" for us while we ate breakfast and brought it to our table from the front desk. Restaurant staff was very good. Two thumbs up!

PeterWGeneralManager, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, how wonderful that my team was able to provide you with 'our' hospitality. Thanks so much for sharing your experiences here at the Best Western North Bay Hotel & Conference Centre. We are all looking forward to welcoming you soon again. Kind regards

"uncomfortable beds"

2
19/08/2017

Planned to stay here 3 nights but the bed was so I uncomfortable I checked out in the middle of the night. Definitely not worth what they are charging per night. Will never stay at a best western again. The Italian restaurant was amazing though!... great food. Unfortunately if I'm paying to stay in a hotel I expect a great nights sleep.... very disappointed. Also, not wheelchair accessible which I was very surprised... i had a dinner guest who is in a wheelchair. I thought all businesses had to have wheelchair accessible doors now?

PeterWGeneralManager, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, Thank you for taking the time to express your concerns about your recent stay. We can completely understand your frustrations over the poor service you received. Your comments on the quality of the bed in your guest room have been addressed with our management team and we are all sorry for the inconvenience this has caused. Should you be back in the North Bay area in the future and consider staying with us again I will be happy to personally make sure that your stay will be enjoyable.

"Nice hotel, great staff amazing food at Farina Ristorante"

5
18/08/2017

Nice big hotel with great staff. The food in their restaurant is wonderful and priced correctly. Rooms gives me everything I need and are clean. Wi-Fi is stable through out the complex. If all is needed is a single room I suggest you ask not to have a connecting room as you can hear everything. I stayed there weekly for several month because of my job and they treated me like family. When staying in North Bay for business or pleasure the Best Western on Lakeshore is my first choice.

PeterWGeneralManager, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Mike, Thank you for your review and excellent feedback. It is always great to hear when we hit the mark! We appreciate you choosing us and certainly look forward to seeing you again soon!

"Staff not the best"

3
17/08/2017

great room, bed, pillows and clean except the second day no housekeeping come to clean our room or restock towels called up front and was told they were busy with other customers finally got room cleaned after 5pm the second day staff needs some lessons

PeterWGeneralManager, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear Lou Anne, Thank you for taking the time to provide us with some feedback, it is very valuable to us in order to overcome our shortcomings and provide better service to all of our customers. Our management team has addressed your comments in regards to the cleaning of your guestroom and how we addressed this shortcoming with you and we all apologize for the inconvenience this has caused. We are looking forward to welcoming you again at the Best Western North Bay Hotel and Conference Centre. Thank you again for sharing your experience. Kind regards, Peter W., General Manager

"Northern Road Trip"

5
16/08/2017

We did a road trip from Toronto to Manitoulin Island, stopped into North Bay for a couple of days, not familiar with North Bay at all and booked this Best Western from home, not sure what to expect even with pic the hotel offered online, i travelled with my wife and 2 daughters 15 & 18, the Best Western was great, easy to find, great location, very clean, staff is very nice right from booking it over the phone in Toronto, great customer service, very nice swimming pool, sauna and again, very clean, great spot for an overnight stop or even a few days to see some of North Bays sites. very quiet we had great relaxation and great sleep.......what else you need???

PeterWGeneralManager, General Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Dear guest, We thank you a lot for staying with the Best Western North Bay Hotel & Conference Centre. Great to hear, that you found value in the quality and comfort of our guest rooms. We take pride in the level of our customer service and we are delighted our service lived up to your expectations. We are looking forward to welcoming you back to the Best Western North Bay Hotel & Conference Centre. Kind regards, Peter W., General Manager

"Don't Stay Here If your part of a Family Attending a Wedding"

1
15/08/2017

Stayed in this Hotel as part of a Family Wedding Group. Had reserved a non-smoking room and was given a room that reeked of cigarette smoke. When requesting room change was advised that nothing was available & nothing could be done as all the 2 Double Bed rooms were booked. At this point in time a room upgrade should have been given. Was at the front desk again on the Saturday morning as this was a 2-night stay, was told again a 2-double bed room was most likely not avail for the Saturday night as well- I informed the front desk staff that this was unacceptable & I would not stay in a smoked filed room a second night in a row & to figure it out. Front Desk Staff Extremely Unhelpful & not at all Friendly, P.S. Went to a Wedding with my Formal Clothing smelling like smoke......NOT AT ALL HAPPY...

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry that we failed to make things right with you during your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in hospitality, Cindy

"excellent experience"

5
14/08/2017

Beverly at the front desk was friendly and made arrangements for our stay to be a wonderful experience with BW. All the staff were approachable and friendly. Lots of amenities one of which having a pool that was warm.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Beverly is a great asset to our team! I am happy you enjoyed your stay! Yours in hospitality, Cindy

"Not bad for what we paid I guess."

3
13/08/2017

Not a bad place. Few issues though. Two floor hotel with no elevator so no choice but to carry your items up the stairs. Sounds trivial but no TV guide. The wifi was down but was fixed by the next morning There is a restaurant but I love when BW has the breakfast included and they don't. The bathroom was not clean, sorry but it wasn't. Lots of hair in the tub and a big spider in the corner. My husband told me though to not say anything at the front desk.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you for taking the time to comment and share your experience with others. I would like to apologize that your stay was less than perfect. We strive to ensure all our guests have a clean and comfortable stay. I do wish you let us know about the state of your bathroom upon arrival as we would have been more than happy to make it right. We hope to see you again. Please contact me directly and I would be happy to assist you with your reservations. Yours in hospitality, Cindy

"what you'd expect"

3
09/08/2017

The location is right near the lake and close to beaches, movie theatre, fast food etc. There is nothing special about the hotel but it was clean and the staff friendly. Be aware that there is no elevator so if you have heavy luggage or trouble with stairs, ask for a room on the first floor. There is no included breakfast either but plenty of places close by.

"Average"

3
06/08/2017

Had a suite with a king size bed on the second floor. Clean room. Nice bed and pillows. But there was no pressure in shower (dripping). Wi-fi worked for an hour only. No elevator for the second floor.

"Nice hotel, friendly staff, good location"

4
03/08/2017

Staff was welcoming, provided good advice on food and stores. Was delivering a class in one of the conference rooms and we had lunch from the hotel's restaurant. It was delicious and reasonably priced. Rooms were nice (both guest room and conference room), there are several good restaurants nearby, and both the front desk staff and our porter who helped us with the meeting room (Scott) were great.

"Latest stay"

4
03/08/2017

excellent staff that make you feel welcomed. Rooms are clean, bed is comfortable. close to the water for an evening walk. I hear there are beaches near by, but I didn't get a chance to explore. This hotel has a pool, but I didn't get a chance to go in.

"Welcoming hotel for you and your pets."

5
22/07/2017

Clean room, excellent bed, shower and towels. Was worried a pet friendly room may show wear and tear or have odors, but not here. Loved the food at the sports lounge (and atmosphere). A stay again hotel.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you for taking the time to comment on your recent stay. We appreciate your kind words. I am happy that you found your room to be clean and comfortable and that you enjoyed our lounge. We look forward to seeing you again! Cindy

"Pleasant stay"

4
17/07/2017

We booked on-line and stayed for 1 night only with our small dog. Check in was friendly and helpful, there was no extra charge for the dog, beds were fine, room was clean, and the restaurant was excellent. We would stay again.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
We look forward to seeing you next time you are in North Bay! Cindy

"Average room- good location!"

3
10/07/2017

It's your average clean hotel room. with no frills.But it does offer a great location on Lakeshore. No free breakfast, but I highly recommend the restaurant; Farina's. I no longer live in North Bay, but this restaurant is a hidden gem of a restaurant in North Bay!

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
I am glad to see that you enjoyed your stay and took advantage of the restaurant! Farina's is amazing! Cindy

"Excellent service"

5
10/07/2017

Let us in early and stay late! Very nice and professional staff. The staff were very accommodating. The Internet was great and the tv channels had a lot of selection. Overall was a very good experience.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
It was a pleasure being able to assist you. We look forward to welcoming you back! Cindy

"Great Stay!"

5
10/07/2017

Hotel is a bit dated but very clean and the price was very reasonable. Friendly and professional staff. Very nice pool, hot tub and sauna and also very clean. Room was clean and quiet. Note this hotel has two stories and their is no elevator (if you have a problem with stairs). This hotel is close to shopping and restaurants. There is a good restaurant right in the Best Western ( Farina). Short drive to the beautiful downtown beach. Overall my wife and I really enjoyed our four day vacation. EC

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you for choosing the Best Western North Bay! Cindy

"Our Visit"

4
08/07/2017

A very good visit to this location The service was excellent and the staff was well qualified to server my needs The location was well situated to meet my |Family needs and was excellent to use the Chee CheeMund Ferry for cruses.

"Wasn't up to standards of other Best Westerns"

3
07/07/2017

Loud a/c unit sounded like a Harley, first room was dirty and smelled of smoke so they switched me to another, key never worked so I had to go back to desk for new ones a few times, pool area was not clean, no towels and way to much chlorine, said online that breakfast was included but it wasn't, and had to but large damage deposit onto credit card and at checkout they put a credit onto card. wasn't to comfortable with this ($600 deposit for 3 nights). Overall was not happy so I checked out early and spent last night of my trip at the Holiday Inn, was more money but I was happy there. I have never had a bad experience with Best western until now, Very disappointed, but I have also stayed in much worse but not for $120 a night.

"Graduation"

5
14/06/2017

Lovely hotel, clean, updated, comfortable, good food for dinner and breakfast. Nice location . Friendly staff, Would stay again for sure. Bring soap as there was no bars of soap in our room. We stayed on the first floor , very handy.

"Price is right"

4
11/06/2017

Hotel is great. Good prices free internet friendly staff. And has a pool and hot tub. Close to the beach would stay again. Only thing ... wish breakfast was included other then that great stay. Very quiet and lovely bed the rooms very spacious

"Excellent "

4
04/06/2017

Rooms are clean and spacious. The restaurant & lounge food is good with fast friendly service. Best of all is the staff make an effort to remember you and make your stay a pleasant one; friendly and helpful!

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you very much for your kind comments! We treat our guests like family! I am glad you enjoyed your stay and look forward to seeing you again. Yours in hospitality, Cindy

"Best Western 700 Lakeshore Rd. North Bay, ON"

5
02/06/2017

This is an wonderful venue for a conference. The service is excellent. The staff is very courteous, friendly and helpful. The food is excellent as well. The rooms are very clean and well maintained. The beds are extremely comfortable. Those who used the pool were very pleased with it. I highly recommend this Hotel and Conference Centre to anyone looking for a venue.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
The Best Western North Bay is the largest hotel and conference centre in town and pride ourselves in our service. I am glad that your event went well and that it was enjoyed by all. We look forward to seeing you again! Yours in hospitality, Cindy

"Best Best Western"

5
02/06/2017

I stay in different hotels while travelling for my job. This Best Western is most probably the cleanest. It is clear that the cleaning staff have pride in what they do. The front desk staff are always positive and make customer service their priority. I am always comforted to know when I travel to North Bay that my accommodation provides such comfort.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
We appreciate your kind words. Our team works hard to ensure our guests enjoy a clean and comfortable stay each and every time! Yours in hospitality, Cindy

"Beautiful location"

4
27/05/2017

Very pleasant hotel in an excellent location, We really enjoyed the pool, the temp was perfect. The young man on reception gave us excellent advice on places to visit and told us about the Owl restaurant where we had a fabulous lunch

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Hello and thank you so much for taking the time to comment on your recent stay. Our hotel is surrounded by some amazing local restaurants including our own Farina Ristarante! I have to agree that the White Owl Bistro is a great choice as well. Looking forward to seeing you again. Yours in hospitality, Cindy

"Recent stay Best Western North,Bay"

4
21/05/2017

Booked two rooms for two night stay, staff were polite and friendly. First night had very noisy people in adjoining room but second night was great as they had moved out. Actual room was spotless and comfortable and I particularly liked the largish fridge,internet was nice and fast.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
I am so glad to hear that your enjoyed your time with us. We are lucky to be able to provide all rooms with fridges and microwaves! Please be sure to visit us next time you are in North Bay. We look forward to welcoming you back. Yours in hospitality, Cindy

"Fabulous breakfast!"

4
16/05/2017

This was a normal hotel, with the things you would expect. An adequate exercise room, a pool and sauna. Good rooms. But the breakfast... It came with not the continental breakfast, or the eggs / bacon / waffles that you see at many hotels, but a full breakfast at their restaurant. This was a breakfast worth eating!

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you so much for your comments about our restaurant and more specifically our breakfast. We pride ourselves in great, freshly prepared food. Did you get a change to have dinner? We appreciate your business and look forward to welcoming you back. Yours in hospitality, Cindy

"accommodating"

4
15/05/2017

A very busy hotel but staff are friendly and accommodating. Older and a little tired décor but functional. Restaurant on site makes dining choices easy except it was a little too fancy for the three grandchildren. Pool was warm - perfect!

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you for choosing the Best Western North Bay. I am glad the the grandchildren enjoyed our heated indoor pool. It is the largest hotel pool in North Bay! Hope to see you again, Yours in hospitality. Cindy

"Great Experience"

5
15/05/2017

Friendly staff and nice clean hotel. The staff went above and beyond to meet our requests and they were very professional to deal with. The housekeeping staff were very helpful as well. The room as clean as was the entire hotel.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
I appreciate your kind comments about our staff. We have a great team at the Best Western North Bay - ready to serve our guests with our northern hospitality! We look forward to seeing you again. Yours in hospitality, Cindy

"average"

3
11/05/2017

Just your average stay, not bad. A no frills place to sleep internet was poor, walls seem thin, and breakfast is not included. I would come here again because the parking lot afford me a big place to turn around with my truck and 12ft trailer. staff seem to be having a rough day...

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thanks so much for your review, we appreciate your feedback, without it we cannot improve our product and services. Yours in hospitality, Cindy

"No muss, no fuss, no surprises"

3
08/05/2017

A reasonably priced, no surprises hotel with basic amenities and a cheerful staff. Everything works the way it's supposed to work. Room décor is a celebration of beige--could use an update. Otherwise a solid choice for an overnight on the way through North Bay.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you for your kind comments about your recent stay. We look forward to welcoming you back next time you are in North Bay. Yours in Hospitality, Cindy

"Comfortable stay"

4
29/04/2017

Very happy staying here. Bed was very comfortable and the staff were excellent. Only thing that's a little disappointing with facility was there was no elevator to help move boxes of supplies to the conference rooms (it's only one floor but the work of going up and down the stairs numerous times setting up and tearing down the rooms was more work than expected).

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Hello and thank you so much for taking the time to comment and leave a review about your recent stay at the Best Western North Bay. I am happy that you enjoyed your stay. having only two floor we have not seen the need at this time to install an elevator. It is challenging to get boxes and items upstairs for conference rooms however our staff are always here to assist with this. The issue of an elevator has been something we have discussed. Again, thank you for your stay and we look forward to seeing you again! Yours in hospitality, Cindy

"Must stay if in North Bay especially with pets"

5
28/04/2017

A beautiful location, nice scenic views from the restaurant and staff that are superb. I arrived with the dog at 10:30 pm asked about the restaurant, told it closes at 11 but the waitress said not to worry she would take the order and deliver it to the room. I chose Pickerel and it was amazing, she even added two pieces of bacon for Zeus. Breakfast was included ..but get this you order off the menu just blew me away, great breakfast, again awesome staff. The facility is beautiful lots of windows on to a nice view, nice pool area. The best part for dog was the huge area out back that he could run and play. Its a nicely maintained clean hotel with staff that really seem to care about the quality of your stay. Front desk staff, restaurant and cleaning staff all provide an exceptional experience. Thank you we will see you all again.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
It was great to read your comments about your stay at the Best Western North Bay. I am so happy to hear that the restaurant took such great care of you and Zeus! I do have to agree the Pickerel is amazing. I will be sure to share your comments with our team as they will appreciate hearing about the impact they have on our guests! Yours in hospitality, Cindy

"Home hospitality"

5
25/04/2017

Room thoroughly clean...hospitality on arrival exemplary...they have people working here who live here...inquired as to the nature of our visit....asked about our home area...they were very helpful about eateries in the area...one very wonderful feature was 4 pillows per bed!

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
Thank you so much for your kind comments about your recent stay. We appreciate your patronage and look forward to welcoming you back next time you are in North Bay. Yours in hospitality, Cindy

"Nice place to lay your head!"

4
25/04/2017

cute hotel great location, friendly staff. if you have mobility issues or are having a conference here like we did and have a lot to set up request a room on the first floor as they have no elevator and you will need to carry your luggage and conference material up the stairs...ugh not bad if its a few things, but we had to easily make 75 trips up and down stairs with heavy items!

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
I wanted to write to you to say thank you for taking the time to write a review of our hotel and for raising both the positive and constructive comments. We will ensure we use your comments to improve areas which may be letting our guests down. At this time we have no immediate plans to add an elevator. However we will be more conscientious of ensuring assistance is available for moving conference material and luggage to the second floor. We look forward to seeing you again next time you are in North Bay! Yours in hospitality, Cindy

"Best Western Conference Centre, North Bay"

5
24/04/2017

A very nice hotel to stay at when visiting North Bay, Ontario. The rooms are spacious and comfortable with the exception of the bathroom, which was quite small and could use updating. There is a good size pool and hot tub to relax in the evening. The beds are very very comfortable.

GSMBWNB, Front Office Manager at Best Western North Bay Hotel & Conference Centre, responded to this review
It is very much appreciated that you took the time to share your experience on TripAdvisor so that others can be assured of the level of service they will receive when they visit our hotel. Yours in hospitality, Cindy

"Comfortable stay"

5
20/04/2017

Thank you for such a comfortable stay. The food was exceptional at the Farina restaurant. I look forward to my next stay in May when I will be back on another business trip. I hope I have time to take advantage of the pool and other facilities.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for your great review. We greatly appreciate it! Looking forward to seeing you in May. Yours in hospitality, Cindy

"Too much wrong"

2
06/04/2017

BW is normally pretty good but this one was not! Other than being a clean room , overall stay was very poor. reserved one room and placed in another when I arrived. too many broken items. phone, could dial out or front desk, shower no pressure, TV channels cut out while watching, Internet slow. Restaurant was average at best. slow and staff had to keep running back to chef to ask questions.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for allowing me the opportunity to make things right with you following your departure. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in hospitality, Cindy

"Farina Ristorante was excellent"

4
03/04/2017

You must eat at the Farina Ristorante , Food and service is top notch and well priced. The only disappointment was the terrible lighting that was harsh and non-dimmable which took away from our romantic evening . Proper lighting and romantic Italian music in the background would make this the best place to eat in North Bay . Charles and Diane

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Hello and thank you for taking the time to comment on your recent experience at Farina Ristorante. I agree that the food and service is top notch. I am sorry you were disappointed in the lighting. It is usually dimmed for dinner service. I have reached out to our Food and Beverage Manager to follow up with his team to ensure consistency. Thank you for bringing this to our attention. The Management and Staff look forward to welcoming you back next time you are in for dinner! Yours in Hospitality, Cindy

"Great Place to Stay!"

5
02/04/2017

I had the occasion to stay at the BW in North Bay again this past week. Always satisfied with my stay - in particular the friendly employees. FAB lounge is a great place to unwind at the end of the day. Well done - look forward to staying here again next time I am in North Bay!

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
It is always great to receive such great comments from our valued guests. We appreciate your business and look forward to seeing you again! Yours in hospitality, Cindy

"IMPRESSIVE"

4
28/02/2017

We enjoyed staying at this hotel, the room was nice, the food at the Farina Ristorante was excellent, the pool and hot tub were nice, there is also a sauna and an exercise facility that we didn't have time to use. We will be back in a month or two, and will stay at this hotel.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
I am glad to hear that you took advantage of the many facilities offered to our guests. Farina is a great restaurant! I am happy you enjoyed it. Yours in hospitality, Cindy

"Large, Quiet, Great Price"

4
25/02/2017

Large Rooms, reasonably priced. Walk to beaches and waterfront. Great staff and ver clean rooms. Lounge and restaurant is a nice touch. Pool nice and clean with Hot Tub whirlpool. Large and small rooms for hosting meetings and seminars. Short distance to restaurants and local entertainment downtown.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 705-474-5805 ext. 707. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Cindy

"Group oriented"

3
17/11/2016

If you are looking for a hotel to host a conference, sports team, wedding etc. then this is a great hotel to choose. It has lots of rooms and a large facility. The staff are friendly and quick. The restaurants inside are both lovely and perfect for any meal. Though it is lacking in its more modern look, it makes up for it in its functionality. I very much enjoyed my stay here. One draw back is that it is not located in the downtown core. Yet, it is across from the lake and can be used for that purpose as a summer vacation spot hotel.

GSMBWNB, Guest Relations Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you so much for such a great review of our services and hotel. Best Western North Bay Hotel and Conference Centre hosts many groups throughout the year from sports teams to corporate events. We are also a great summer destination being so close to the lake. Even though we are not located in the downtown core we are only 5 KM from there. We would love the opportunity to welcome you back next time you are in North Bay! Cindy

"Very Comfortable!"

4
13/11/2016

-excellent reception -received location of room requested -air conditioning -microwave and mini-fridge in room -large, clean room -comfortable bedding -good value -excellent location, close to restaurants and other businesses -highly recommend

GSMBWNB, Guest Relations Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for your kind comments about your recent stay at the Best Western North Bay. I appreciate that you took the time to tell others about our hotels and services. We are excited to welcome you back next time you are visiting North Bay! Cindy

"Excellent comfort, cleanliness and food"

5
10/11/2016

This hotel was clean and exceeded my expectations for an overnight trip for a meeting. Parking was free. Caution when reserving to find out whether Breakfast is included in the Room Price. The Restaurant for Breakfast has a varied menu; food and service were really good.

GSMBWNB, Guest Relations Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
I am happy to learn that we exceeded your expectations for an overnight trip. The hotel strives to provide all guests with a clean and comfortable stay along with our northern hospitality! Our hotel features an amazing restaurant and we do offer breakfast inclusive rates but most of our standard rates are for room only. I am happy that you found our food and service to be good! We do hope to have the opportunity to welcome you back to the Best Western next time you are in North Bay. Cindy

"Very dated hotel!"

2
05/11/2016

Decent price of $107/night but never again. My first room had an incredible stale smoke/body odour! The second room was not much better! This hotel unfortunately seems to be very dated and requires quite a bit of upgrading or re-modernization!

"North Bay Best Western"

4
26/10/2016

Great staff and location. Room was clean and Quiet. Hot breakfast not included at this Best Western bur it is at most others. Could have purchased breakfast at the onsite restaurant but chose to go elsewhere. Stayed at another Best Western the next day for the same amount and breakfast was included

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Hello Bernie, Thank you for choosing the Best Western North Bay and for taking the time to review our hotel. I appreciate your kind comments about the hotel and the staff. I am sorry to hear that you chose to go elsewhere for breakfast. Our full service restaurant offers a great breakfast selection that many guest truly enjoy! I am sorry that you were disappointed that it was not included with your stay. At the Best Western North Bay we pride ourselves in offering a great, fresh breakfast at a cost rather than a run of the mill breakfast that all other hotels offer. We appreciate your loyalty to the Best Western brand and look forward to seeing you next time you are visit North Bay! Sincerely, Cindy

"exceptional service"

5
25/10/2016

This hotel has been updated since our last stay. Overall the hotel was very clean, the staff very friendly and helpful and made you feel that they appreciated you choosing their hotel .Plenty of well lit parking spots. We were travelling with 2 trucks and boats and they were very understanding. We would consider this hotel again when staying in the area.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Hello and thank you once again for choosing the Best Western North Bay. I am truly appreciative of your kind comments. We look forward to welcoming you back next time you visit North Bay! Cindy

"beautiful North Bay"

5
24/10/2016

I was up in North bay for a conference last week. October the 18th to the 21. I stayed at the Best Western and I really loved it. The whole place was very nice. I had room 291 I think and it was very clean and really well kept. The maids asked me everyday if I needed anything. I had a thousand questions and was helped by the nicest front desk person. A young man named Craig. He helped me so much and gave me directions and helped to call taxis for me. I had the chance to visit my cousins who I had not seen in many years and Craig helped me to make those arrangements too. I really loved North Bay and the beautiful shopping and landscape and the wonderful people. I would definitely go back to North Bay and I would stay at the Best Western again. thank you Julia Beyer Jeffries

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Craig is going to be excited to see that you mentioned him! I will be sure to provide him with a copy of your comments! I am happy to see that you enjoyed your visit in North Bay and am very happy that you enjoyed our hotel! Cindy

"Better then most Best Western's"

4
23/10/2016

I'm not usually impressed but this Best Western has a hidden Gem that makes it a fabulous place - their Italian restaurant! My room was 103 with a king bed. Mattress was very comfy and they had nice sheets and good pillows. I checked the mattress pad under the sheets and it appears housekeeping is doing a good thorough job of cleaning. Bathroom was clean and didn't have have that worn out appearance that you often see in older hotels. . Good amount of towels in the bathroom that were softer then most in mid priced hotels. rug was clean and fridge/ coffee maker/ microwave were working. Internet speed was excellent as I was able to watch Netflix with no issues. Front desk seemed a bit understaffed but they may have more people on during busy times. Their hidden gem is the restaurant! For dinner I had their seasonal squash soup and their regular menu braised lamb shank and finished off with a chudleighs apple blossom with ice cream. They also have a good selection of mid priced wines. What really impressed me was that when I sat down at the table and ordered my meal they brought out a fresh warm crusty garlic loaf with a small bowl of black and green olives along with a small plate that they poured olive oil and balsamic vinegar into for dipping the bread. The Olive oil and balsamic vinegar were good quality so it was a great treat that I usually only get at much more expensive places. My sever was fabulous - friendly, attentive and yet very professional. I didn't get a chance to check our the pool or fitness center so I can't comment on those areas. I think the only issue I had was my door was hard to close when leaving the room. However I would definitely return to this hotel!

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Wow! I am so glad to see that you truly enjoyed your stay at the Best Western North Bay. I will be sharing a copy of your comments with my team - they work very hard at their jobs to provide our guests a clean and comfortable stay - each and every time. Farina Ristaurante is a favorite of many guests. The food is amazing and I glad to see that you appreciated the service and great food! I will have our maintenance department address the door closer to ensure that it is easier to close for our guests going forward. Thank you for bringing this to my attention! We look forward to welcoming you back next time you are in North Bay. Cindy

"Not the Best at all!"

2
08/10/2016

Travel for business every other week. Booked at BW, understanding that breakfast was included which the website stated. Was told moring of, that was not the case. TV HD channels not working properly, was told they are working on it.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Hello and thank you for taking the time to comment on your recent stay at the Best Western North Bay. First I would like to thank you for using TripAdvisor. It is guest feedback that encourages us to improve in areas that did not meet and exceed expectations. In relation to your comment regarding the TV's, the good news is that we had upgraded to HD services. We have been working with our local provider to offer our guests a superior product. However with these upgrades comes some glitches which we have recently experienced. We have reached out to our provider and have found that they were making upgrades to their system which caused some issues with our channel line-ups and services. We are and will continue to work on this until it is rectified. I am sorry that the information provided on the website stated that there was a breakfast included with your stay. I welcome the opportunity to look into this so that I can ensure our posted information online is accurate. Please accept our apologies for the inconvenience and we do hope that this will not prevent you from staying with us in the future. Sincerely Cindy Guest Services Manager

"Everything we needed"

4
12/09/2016

Stayed for business trip, hotel had all amenities we needed, rooms were clean and comfy, new microwaves and fridges in the rooms, Italian themed restaurant was excellent, food a little pricey but worth it, hotel had a pool but didn't use it, hotel front desk staff were fabulous! Conference was big and spacious, technology seemed up to date, great stay overall

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for taking the time to comment about your stay. I am so happy to see that you enjoyed your stay and our facilities. We look forward to welcoming you back next time you visit North Bay. Cindy

"Pleasantly surprised"

4
05/09/2016

Clean hotel, great staff, awesome restaurant Will definitely stay again. It may be a little outdated but I was pleasantly surprised with the overall comfort and the great staff! I travel quite a bit for business and will stay here again on my return trip

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you! We strive to provide all our guests with a clean and comfortable stay. We look forward to seeing you on your next visit to North Bay. Cindy

"Best Western , North Bay - Not....."

3
04/09/2016

Best Western -North Bay - Not........ We stayed at the Best Western, North Bay for two nights in August 2016, visiting family. Air Miles Canada gives a choice of Best Western or Hamptons where we usually stay. Hamptons wasn't available on this trip on my points. New motels/hotels are normally a better choice than "old" motels. Best Western is an old motel, I believe about 40 years or older ( 2 floors, no elevator) We were on the first floor, so that didn't matter. I'll give you the good news first: We were greeted very well at the front desk by Sarah. There is plenty of parking (free). The motel is located on the main street through the West Ferris section of North Bay. Matter of fact Lakeshore Drive is the main artery through the Ferris area which runs by Lake Nipissing. There is a large indoor pool, which we inspected and it appeared clean and bright. We didn't swim. You get spoiled when you have a pool back home in your back yard. There is an on site restaurant we didn't eat at either. We had a supper there a number of years ago and it was quite good. Best Western North Bay advertises itself as the only full service motel/resort with restaurant and conference centre, and there were two weddings there when we stayed. It is within a few minutes drive of two large public beaches at Sunset Park and Champlain Park at the end of Premier Rd. There is a very small public beach access across the road. Nipissing University and Canadore College and the main hospital are about a 20 minute drive. (Hampton Inn is much closer, as are some other motels/hotels). The beds were extremely comfortable. Our room and bathroom were updated and we had a flat screen TV and fridge. The room appeared fairly clean. Heres the bad news: 1. Probably because of the onsite restaurant, you don't get a free breakfast. Yes there is coffee but only until 5 pm, an to be honest, it didn't taste good at all. I just use milk in coffee without sweeteners, so I can appraise coffee pretty quickly. No free paper either that I could see. (I picked up breakfast take out at Tim Hortons about 5 minutes drive up the road). 2. Our inside lock did not work, and the extra security lever had had its two screws pushed out, and screwed back in closer to the door edge, so it didn't work either. I advised the front desk. This wasn't something new but either no one else complained or it never got fixed. 3. Although the beds were comfortable, the comfortable was placed between two bed sheets, instead of the one duvet type set which Hamptons used and swears it is washed every time. 4. The towel rack in the bathroom was screwed in over the toilet right beside the tub, so when I attempted to adjust the water in the shower I managed to bump my head twice (didn't hurt since I moved slow!) when I straightened. Obvious design problem. 5. Although the motel advertises it was renovated, we noticed the wall paper circa 1980s was not replaced and really dated the unit. The lamps appeared to be original or fairly old, and if the furniture was new, it had the 1980s design again. The carpet was newer, but again, very dated looking and it didn't really spruce up the unit. 6. The points with Air Miles seemed to be about the same number as a much nicer, much newer Hamptons. I checked the price difference on the interned and it looked like perhaps a $10 lower price/night at Best Western over Hamptons. But so much nicer at Hamptons, with free breakfast, coffee and tea all day long, free fruit and cookies during the day. No I'm not a Hampton employee either. Just that New is New, and Old is not and breakfasts being free especially for a family including a nicer motel/hotel is a big plus. Hope this will help in your decisions.

"Enjoyed our recent visit."

4
25/08/2016

Check in was fast, courteous and professional. Room was spotlessly clean, beds comfortable, amenities met expectations. Front desk assistance during our stay was exceptionally friendly and went above and beyond expectations on a couple of occasions. Wifi signal was strong and consistent. Location very convenient. Would definitely stay here again.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for your kind comments about your recent stay at the Best Western North Bay. We look forward to seeing you again! Cindy

"Wedding Weekend"

2
25/08/2016

First off, I have to say that for a wedding venue, the hall was very nice! The rooms we stayed in were very clean too. The lobby had a very fishy smell the first day which was not pleasant. My real disappointment is with the management/staff attitude. When I called to book the rooms which were reserved for the wedding which were supposed to be a group rate, I found I was given the normal nightly rate, not a discounted group rate. I was also told that there were no "Queen" rooms left, only Doubles. So, I went through Expedia and booked a Queen room for a much discounted rate. When we arrived, we were put in a double room so I went to the front desk and asked to be moved. I was told that they actually didn't have to move me because I booked through a third party, however, they had a cancellation so moved us anyway. Ummmmm, your hotel has a contract with the third party, so don't you have to honour that?? They also admitted that they have heard their group rates are not that good and many people book through a third party for the cheaper rate. Our room only had shampoo and soap for the ammenities; we asked for conditioner and were told that they only put that in the Suite rooms. Really?? You want people to book a suite for approximately $40.00 more per night for a .25 bottle of conditioner? Even the shampoo we used the first morning was not replenished. We had to go buy our own. Very poor treatment of their guests unless you spend top dollar for a room. For the price of this hotel, they do not offer a continental breakfast either, which many of the other area hotels do. We stayed for convenience of the wedding, however, I would not ever go back, nor would I recommend because if you aren't spending the big bucks to stay, you are treated like a third rate citizen. VERY POOR attitude! The front desk staff were nice enough, except for the remarks making us feel very low because we didn't book directly with them. And I know that they are following management rules. The father of the bride (knowing our story for booking) went to the management and got a discounted rate for another guest staying too as these people all travelled a long way for this wedding and the hotel did NOT give group rates. Very disappointing!!!

"An old friend needs a refresh"

4
21/08/2016

Many times on our way North we have enjoyed the friendly, professional staff and a comfy well-equipped room - and a pleasant walk to the Lake. This past weekend though we noticed that a refresh was needed, as odours assailed our nostrils: the foyer smelled 'fishy', the hallway 'musty' and our room had a weird chemical smell - especially when the AC was turned on. (Also, new towels are needed to replace the sandpaper ones.) Otherwise, it would be a very enjoyable night's stop.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for taking the time to comment about your recent stay at the Best Western North Bay. I appreciate your feedback and have had the opportunity to share your comments with our housekeeping and maintenance departments to ensure that they follow up on areas that we need to improve on. We appreciate your loyalty and look forward to welcoming you back next time you visit North Bay! Cindy

"Wedding"

2
21/08/2016

Well we had booked through Expedia because we found the prices cheaper,We had booked two rooms for a wedding we were attending ! And the hotel said they had a group rate !!We checked and they did not .so when we arrived to check in at first they could not find one of our rooms ,but in the end they did ,we had booked two rooms with queen size beds !!! When we got to our rooms one of the rooms ended up being two doubles. So we went down to the desk to have it changed they said because we booked through Expedia that they really did not have to give us a queen !! Even thou we booked two queens !mind you they did give us a room !!later on we notice we had only shampoo no conditioner so my brother went down to get some ? To be told you need to be in a suit to get conditioner wow talk about making you feel like a second class citizens

"Good Hotel close to Lake Nipissing"

3
21/08/2016

Overall hotel was good, with a nice restaurant offering good food. Only had breakfast, so can't comment on dinner/lunch. Upon arriving at the room had to give the stuck door a good kick to get it to open. For the most part the room was clean, the only quibbles were the tub overflow drain was broken and shower head was leaky, and water continued to drain from the main faucet filling up the tub which was slow to drain. Beds were firm and comfy. A/C was very effective, i.e. nice and cold. Had an adjoining room for my mother which she accidentally locked using the night dead bolt from the inside when leaving via our room. My wife went to the front desk to get help and they arranged to get the off duty manager to come and jimmy her door open. He did a commendable and prompt job getting the door open but took a rather condescending, "what a dumb thing to do", attitude toward my wife as he did his work. The only good to come of that incident is we were given free breakfast vouchers.

"Great Beds and Wedding Venue"

5
21/08/2016

We had our entire family and friends stay at the Best Western North Bay to attend our Wedding on August 13th and everyone was very happy with experience, They all told us that we could not of picked a nicer place the staff and full service amenities were more then anyone had expected. Rooms were very comfortable and the wedding hall and service made for the best wedding they had been to. We give a big THANK YOU! to all the staff at the Best Western Hotel North Bay and would recommend this hotel to everyone that wants to stay on vacation or to plan a wedding.

"Wonderful stay with friends"

4
17/08/2016

Hotel staff Damion was very helpful and friendly. Rooms were very nice and clean. Everything worked. The pool and hot tub were nice and we had a great time. The food for dinner and breakfast was great. The hotel was in a good location nice short walk to the beach to watch a beautiful sunset.

"Satisfied customer"

4
06/08/2016

We were there for one night only. We arrived a bot early and were given a room right away. Later diring the day we realized that we were in the section with animals . 4 barking dogs. We asked the front desk for a change of room and were granted it right away. We tried the restaurant for dinner and it was delicious and the service impeccable. Would return and recommend it.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
I am so glad to hear that the our Front Desk team took such good care of you. I will be sure to share your comment with them. I am happy to see your comment about Farina. We are lucky to have such a great on-site restaurant for our guests to enjoy. Thank you for choosing to stay with the Best Western North Bay. We look forward to seeing you again! Cindy

"WONDERFUL"

5
03/08/2016

Our family stayed at this hotel twice. Beautiful area. Rooms were clean, Staff was wonderful. I love Sunset Park, the kids enjoyed themselves. I can't say enough how the staff was kind at check in and check out. See you next time.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for your kind review of our hotel. We are so lucky to be situated close to great restaurants, sandy beaches and shopping - most within walking distance. Sunset Beach is my favorite! I appreciate you kind words about the staff at check in and check out. They are an amazing group of people to work with! I will share your comments with the team! We look forward to welcoming you back to the Best Western North Bay. Cindy

"Great Place to Stay"

5
02/08/2016

We stay here at least once a year while touring on our motorcycle - the beds are very comfortable - nice pool and hot tub for relaxing in at the end of a long day of riding - great Italian Restaurant this is one of the main reasons we keep returning - also serves good breakfast - they let you park your motorcycle under the canopy by the front door (this makes my husband extremely happy) definitely will be returning

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for your continued support of the Best Western North Bay. I love to see that you keep returning to us. We strive to make all our guests feel like family when they leave us! Our pool area is a great feature for guests travelling on motorcycles. The hot tub is a favorite for many of our guests. We appreciate the loyalty from our motorcycle enthusiasts and we are happy to offer the canopy for parking when we can. We look forward to seeing you and your husband next time are travelling through North Bay. Cindy

"Family Reunion"

5
01/08/2016

We recently spent 3 nights at this hotel for our family reunion. We moved it here last minute and it's the best thing we could have done. From dealing with Angela for booking a block of rooms and organizing dinner to the front staff. The people were outstanding and the hotel was perfect for all of us. Not one complaint from our group of over 30 people! An excellent experience!

"excellent staff service"

4
01/08/2016

The hotel provided excellent service. The pool was large and well kept with long hours available. A TV was quickly replaced. The breakfast was not included but the extra reasonable cost was well worth it. Being on the second floor with no elevator was more difficult than we expected as seniors. The bed was very comfortable and the room just what we needed.

"Friendly"

5
01/08/2016

Just stayed the one night but the staff was so friendly and happy...you could tell they enjoyed there job...very helpful in getting to our next destination...room very clean and bed comfortable...great pillows...we enjoyed our stay very much...will definitely stay again...Thanks goes to the staff...

"BEST WESTERN NORTH BAY HOTEL"

4
31/07/2016

We stayed at this motel for a quick family visit in North Bay Ontario on Lakeshore near Lake Nipissing. The staff was friendly and the room was clean and very reasonably priced with a restaurant. We would definitely stay again.

"Good comfortable hotel"

4
30/07/2016

A good Best Western Hotel. There is a nice pool in the building. The room was clean and the beds comfortable. Everything in the room was working well and we had no issues with anything. There is a restaurant on-site (Farina) and the breakfast (not-included) is quite good. The staff were very friendly and helpful - even took the time to tells us about the shad-fly invasion that took place in the city while were there! I would certainly stay here again. Lots of parking and easy to get into and out of.

"Family Trip"

4
28/07/2016

Our room was ground floor,as we had our two boys with us for the trip. Staff Very Friendly,and helpful. Restaurant had Fair prices,and Enjoyable Food.....Would stay there again .....No Question ! ! Hotel was situated close to all amenities the city had to offer. Room was Extremely Clean and Comfortable ! A/C was also included in the room.

"Nice and clean in North bay"

4
19/07/2016

Hotel is good... Nice and clean... Rooms were quite ... Check in process is fast and efficient. Restaurant: didn't use as too expensive for breakfast . Would be better if breakfast was included in the pricing like some of the nearby competitors Easy access from the highway.

"Friendly & clean"

5
17/07/2016

I have just checked into this hotel and was pleased from the very beginning! The staff have been wonderful, the room is clean, and the pool is great! I can't wait to continue my stay for the next few nights!

"less than satisfactory"

2
15/07/2016

item went missing from room review by management left the matter unresolved. air conditioner old and very noisy leading to poor nights sleep. room not made up first day of 3 day stay. only just made up on second day after 2nd request to staff. felt locked in by having booked through online 'reservation counter' prepaid and only out was through 24 hour notice by 6 the day before.

"Great Location Pleasant Staff"

4
11/07/2016

Our hotel stay was good. The staff were very pleasant. Enjoy staying at Best Westerns when I can as I can rest assured the level of service and comfort I will receive. At this location you are able to walk to park and enjoy the beauty of the sand & beaches along Lake Nippising. The downtown and main waterfront is just a short drive away. The mattress was very comfortable. I found it quiet at night to sleep. Will return again.

"Poor experience "

2
10/07/2016

There were several disappointing aspects of our stay here, but the worst was the housekeeping. When we arrived, there was a room service tray full of dirty dishes sitting directly outside our door. This was a terrible first impression. Not only was it there when we arrived, but the dirty tray remained outside our door for our ENTIRE stay here. Housekeeping was still working on the hallway we when arrived, but the tray was not cleared away. The rest of the hallway also needed some attention as there were food wrappers and other debris on the ground. Several of the clean towels in our room were visibly stained with pen marks, makeup, etc. One of my basic expectations for a hotel are clean towels and although these were clean, the stains were very off-putting and something I have never experienced at a hotel before. The design of this hotel is an issue. The lobby is quite nice featuring two stairscases heading for the second floor, but there's no elevator. The stairs aren't so nice when you're dragging all of your luggage up them. The front doors are not automatic and do not a button to assist with opening them, so again, this is an issue with arriving and departing. Rooms are a good size, but ours did not have a microwave or mini-fridge, despite there being ample space for them. We had breakfast in the restaurant. The restaurant was spacious and the decor was quite nice. The food was good, but the children's menu was a bit pricey for the portion size ($6 for 5 small pancakes). Overall, this was a very disappointing experience for a Best Western or any hotel chain for that matter. We will not be back.

"Very nice people, big rooms, but the setting a tad tired"

4
08/07/2016

Road trips for us mean BWs because of the pet factor, and we LOVE this chain for being pet-friendly. Check in was easy, the rooms were clean, and expectations are never high, so little things (loud, old-school window ac unit, vaguely weird smell in hallway) we invariably encounter at these sorts of properties do not bother us. Not a place at this time of the year for romantic walks outside - the grounds are not impressive by any stretch, and the shad flies were EVERYWHERE. It's sad that this hotel is so close to the Lake but you cannot see it, and there is no real connection. Friendly bartender and great pole at the front desk - no complaints at all.

"Another Best Western"

5
05/07/2016

This is an attractive, clean hotel. We arrived during shad fly season which was very interesting..millions of these tiny prehistoric flies outside the property. Room was attractive and clean. There is an Italian restaurant, Farina. within the hotel which saves the bother of driving somewhere for dinner. I did miss the complimentary Best Western breakfast because after a wonderful supper at Farina, breakfast there was a big disappointment. Eggs were tough and uninspiring; hash browns were dry/slightly overcooked or left too long before serving. The hotel has a business centre with two computers but computers and systems appeared old and I could not log on to my email.

"amneties not working"

1
02/07/2016

The juccuzzi, sauna was not working during my stay. I request when will they be functional...and did not get a straight answer...they should have been honest and I would stay at another hotel! It was a bad choice on my side.

"great hotel"

5
01/07/2016

Great facility friendly staff clean room quiet and close to downtown, and Galaxy movie theatre, easy highway access excellent breakfast.. best night sleep... easy parking and great for walking at night near lake nipissing dennis pounall

"Comfortable"

4
29/06/2016

The hotel was air conditioned to a comfortable level and the food was very good. I was a guest at a wedding and everything ran smoothly with the hotel being very accommodating. There is plenty of free parking.

"Very Friendly Employees!"

5
11/06/2016

I enjoyed my stay - the staff were very friendly - the hotel was very clean - and well located for my needs. I had dinner in Farinas' Ristorante - and the food and service was amazing! The hotel is across the street from Lake Nipissing - the and sunsets are stunning!

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for taking the time to comment on your recent stay at the Best Western North Bay. I am glad that you enjoyed your stay and our restaurant. Farina's is very tasty! Next time you are visiting North Bay be sure to visit the Waterfront. Cobblestone pathways, gardens and Lake Nipissing Sunsets await! You will not be disappointed! Thank you again for choosing the Best Western North Bay. We look forward to welcoming you back! Cindy

"Extremely poor check-in experience, otherwise okay."

2
30/05/2016

The check-in process was very disappointing. The front desk person, Lise, was not only unhelpful, but lied to us, then proceeded to make a room assignment mistake that could have had security implications. We arrived shortly after 12 noon, and were informed that rooms would not be available until 3pm. We let Lise know that we were in town for a wedding at 4pm (and the wedding reception was to be held AT the BW hotel). She told us that a particular room was assigned to us, and that we had to wait until that specific room was cleaned. And she said no, the cleaning staff could not prioritize based on personal situations. We came back at 2:30 to check for rooms, this time another lady checked us in because all rooms were cleaned by then. We opened our room door to two guests already in the room (thankfully everyone was decent). We were told that Lise and our other check-in lady happened to assign the same room at the exact same time (I question how the computer system could have allowed that to happen), and were finally assigned a different room. To BW North Bay (and Lise in particular): 1. a wedding is important enough that the guests should have been prioritized in terms of getting their rooms to get ready; 2. in our subsequent inquiry, you continued to be very unhelpful - had to be reminded of who we were when we called, even though you said you were going to call when a room became available; 3. you told us that we booked a specific room (which we have never heard of before), then proceeded to give the same room to two different parties - that means you lied about us having been pre-assigned a room. This could have been a security issue as well, should it have happened to the wrong people. After we finally got settled in, the room was equipped as expected, and the bed was comfortable.

"Genuinely friendly staff"

5
25/05/2016

My wife and I stayed for a single night to attend a theatre event. The front desk staff and housekeeping were extremely helpful and went out of their way to accommodate our requests. When they had no pool towels at the front desk, the girl sprinted down to the laundry and back to get me one.

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
It is very much appreciated that you took the time to share your experience on TripAdvisor so that others can be assured of the level of service they will receive when they visit our hotel. The Management and Staff at the Best Western North Bay look forward to welcoming you back next time you are in North Bay. Cindy

"Book it"

4
23/05/2016

Clean rooms, great reception, great staff. a pleasure to be there. Thand North Bay and thanx to BW for a great stay. we shall return soon to this beautiful motel. Plz be advised that the breakfast is Not included in your stay.

GSMBWNB, Guest Relations Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for your comments about your stay at the Best Western North Bay. It sounds like we were able to meet all your expectations and exceed some. We look forward to welcoming you back next time you visit North Bay. Cindy

"VERY COLD weekend"

3
17/05/2016

Overall not a bad place with the exception that the front lobby & halls were VERY cold. The only food that was the hotels was a breakfast Sunday Morning. Again, not bad. The catered in food to our function left a LOT to be desired!

GSMBWNB, Front Office Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for taking the time to comment about your stay in May. I apologize for the lateness of my response. I understand that it was a very cold weekend in North Bay which led to the interior of the hotel to be colder than normal. It is a challenge to regulate the temperature in such a large property when the exterior weather changes so quickly. I was disappointed to learn that the catered function was not to your liking. I am glad that you found our hotel restaurant to be ok for your breakfast on Sunday. The management and staff at the Best Western North Bay hope to have the opportunity to see you again next time you are visiting North Bay.

"Best Western North Bay mostly good."

4
17/05/2016

Good room, helpful staff, great restaurant ( Farina's). Could do better in a couple of areas: 1) No real glasses or china cups in room or lobby coffee ( just disposables) 2) Very surprised no handicapped/wheelchair power for front/main lobby entrance otherwise quite good.

"Clean rooms, great pool, friendly helpful staff"

4
27/04/2016

I arrived in North Bay in the midst of a very bad snow storm. I had almost went off the high way on my way and was a little shock up. The staff was understanding and accommodating. I intended to stay just the one night and move on in the morning but the storm worsened over night. In all I spent 4 nights before the roads were clear. The staff went out of their way to make me feel welcome

"Great Restaurant in hotel"

5
26/04/2016

Amazing meal at the hotel restaurant, fresh well prepared and large portions. Wait Staff, Aline and Pam are excellent at their job and a real pleasure to have serve you. Hotel is in a good location, can walk to the lake and a nice park area.

"Nothing special"

2
20/04/2016

I stayed here one night for a business trip. The hotel is old and outdated. Room was spacious and clean. Staff is not overly friendly. No breakfast is included- I am used to staying at Best Western's in Sarnia, ON or Windsor, ON and they are much much nicer than this. I likely would not return here.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Lisa for both submitting a review on Tripadvisor and on our brand site. This one gives more details as to your stay with us. I apologize on the fact that our team and staff where not overly friendly. Yes we are a lot older than the two hotel that you have stated that you have stayed at an we continue to upgrade every year. Glad that you found our guestrooms spacious and clean. Many of our guest are happy with having fresh made to order breakfast and appreciate the restaurant service, along with bonus points adds to a positive experience.

"Pet Friendly, and Nice Location"

4
08/04/2016

Stopped here late one night on our drive through ONT. Choose the property due to its pet friendly policy. Check in was swift and friendly. Room was a little tired, but the wifi worked ok, and the lady at the front desk did her best to ensure we had quick access to the stairway for our dogs, since the first floor rooms were full. Drawbacks were no free breakfast, and no special amenities for diamond members. But location was great, and the room was clean. We know this, because the maid left one of her swifferjet dusters in our room!

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Glad that we where able to accommodate, I apologize that the staff where not aware that you are a Best Western Diamond member as we do provide upgrades, a gift bag and additional 250 points at check in along with a 250 points when you dine in our restaurant for breakfast, lunch or dinner. I would be glad to add the points if you reach out to us. Many of our guest find that even thought the breakfast is not free, having it fresh made to order with large potions served to you is appreciated along with the points. Sorry about the duster, I will follow up with our team to ensure that the room is given a quick check on removing all the tools necessary to make our rooms clean and spotless.

"Restaurant was amazing"

4
05/04/2016

We have stayed at this hotel before. Room was very comfortable and clean. We had dinner at the Italian restaurant. We ate in the bar. The bartender/waitress was extremely nice and the food was amazing. The pasta helpings were so large we had to send half of the meal back. The only problem we had was the heater and frig was very loud.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you David for your wonderful review of our hotel and the restaurant. I am sorry that the heater and the refrigerator where a distraction from having a perfect stay. We hope to see you return again as we continue to make improvements to both our product and services.

"Wedding reception, all didn't go as planned"

3
05/04/2016

We took time to plan our reception months in advance, blocked off a bunch of rooms for our guests and reserved a suite with an attached room (months in advance) for us, two dogs and family. We checked & double checked on the status of the rooms, everything was great until we went to check in (after our photos were done, guests were seated and waiting for us to join them to have our first dance) We had a 1/2 hour window to check in and start our night with friends & family and it took us 25 minutes to check in to the rooms we reserved (month earlier) I don't know what the mix up was, our name couldn't be found in the computer, i was told someone quit that morning and the person working was new (no problem of hers, she tried her best) When we finally got our room key, it didn't work (back to the front desk we go) more searching and we were given the key to the adjoining room because we needed to drop off our overnight bags and two dogs and go be with our guests. We tried the key to that room, it worked ! But someone was already staying in that room with their belongings already unpacked. (imagine their surprise if they would have been in the room when we entered) Finally after more searching & frustration growing, we had to leave our luggage and dogs with a family member and go into the reception. We never did end up with adjoining rooms, but because of the mix up they did give us our room for free. stress free would have been better. Our meals were OK, some of the beef was just a little bit too bloody and some were sent back, the chicken was good. I was very upset that our parents two tables (the two tables that were clearly separate from everyone else) were served last. The salad was very boring with very little taste. I must admit the desert was absolutely fabulous. Everyone loved it. We ordered pizza for a 11pm snack and no one can recall having any. Someone did see 5 come out (we had ordered 11) so if you do order pizza make sure someone keeps an eye on it to see if you get what you ordered or how is mysteriously disappears ? We were very happy with the ball room we reserved, the decorations were done by us and an outside company, it all looked very pretty. it was laid out as we requested with lots of room to dance and relax. Over all experience was disappointing considering it was our special day.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you T M for your review and has provided me with many items that I will assure that I will address with both the management team, front line staff on ensuring that details are communicated and followed through. I apologize that the important details where not all met as planned. I have printed this review to bring to the attention of each and every staff member, so that we can all learn from items listed. Again congratulation and we wish you a wonderful life together.

"Good clean Hotel"

4
15/03/2016

We had a long drive ahead of us and booked this hotel to break the trip. Hotel was nice and clean, friendly staff. I had heard reports the hotel needed upgrading but all I could find was the bathroom vent was a little old looking. Room was nicely appointed. I would fault the hotel for no breakfast and one of the beds was a canoe. That's when it's time to change the mattress because no matter what your position starts off with you always roll to the middle. I would not hesitate to stay here again.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
I am glad that you decided to check us out for yourself. We continue to upgrade, made changes to both improve the product and our guests experience. We do offer a special promotion Bed and Breakfast rate, we find that this works for those that start their day with a fresh made to order breakfast. I apologize regarding the one bed having issues, we will be doing a full audit of our room to see items such as this that will need to be changed or replaced this year. We look forward to your next visit.

"Good food, average hotel."

3
21/02/2016

We came to North bay for our anniversary and after lots of reviews we picked the best western. Overall we were happy with our stay but the hotel is very old and outdated. Our room smelled like cigarette smoke and the restaurant served excellent food but we had very long wait times for dinner and breakfast. The bar we waited forever while the one woman working served everyone else but us. You can hear everything in your rooms, so there is no quiet time. It would have been nice to have more options on the TV as well. just a few stations we got.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for your review of our hotel, Laura. I am glad the food was great and sorry that you had to wait for your food, I will follow up with the staff and the Food & Beverage Manager. Yes we keep upgrading our hotel annually to make improvements and have several areas that will be focusing on in 2016.

"Roll the dice with room servce at breakfast."

3
20/02/2016

I ordered room service for breakfast this morning, 20 February 2016, and the lady who answered the phone informed me "Well, it's going to be a while, I'm the only one here." Ok, fine. I'll cut her some slack. After 90 minutes with out so much as a phone call, I called that lady back and she said; "I'm so sorry, I thought of your three or four times and didn't call. Do you know what happened? We got swamped. Every table was filled." Nice. Where was the manager? Where was the front desk clerk who could have helped out? A phone call would have been nice.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Rick for your comment regarding the restaurant, I do apologize for making you wait so long and having to make a 2nd call for breakfast. I will speak with the staff and the Food & Beverage Manager regarding the quick respond on ensuring that all of our guests receive quick service and follow up on commitments and requests in a timely manner.

"Good Hotel with Numerous Amenities"

4
19/02/2016

We are snowmobilers and picked this hotel due to its close proximity to the trails. Rooms: Hotel itself is a good size, with only 2 floors (keep in mind that there is no elevator, so if you have mobility issues just request to have a room on the main floor). The rooms are clean and big enough to have your gear. Our room had a queen bed and a sofa bed. Since it was only 2 of us, the sofa bed and coffee table made for a nice sitting area. The rooms are renovated, however, the furnace kicking on constantly did interrupt my sleep (especially cause it was loud). Amenities: For a "basic" hotel, there are several things available in the hotel. They have a restaurant, lounge, pool, hot tub and sauna. The hot tub is small, fitting only 5 adults (and its tight) which was unfortunate after a day of snowmobiling. There is also outdoor lockup for your snowmobile, and in the summer a nice sitting area outside. Restaurant: We ate here twice - once for dinner and once for breakfast. Dinner was good. The food was tasty, and the portions were great but I did find that they used a lot of oil, too much in my opinion, on everything. Price of the meals are fair. Breakfast is your typical offerings. Lounge: We were only in here once for a couple of drinks. Its pretty big, so lots of room to hang out if you want to get out of your room. Service: No issues, we were happy with it. Nothing over the top though that stood out. Location: Great location. Had it not been so cold the weekend we were there, we would have done a lot more walking around along Lakeshore. There are lots of places to eat out within 10 minute walk.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you very much for your review of our facilities, you have stated many great things about us and what we offer for our visitors. I am sorry that the heating system caused you not to have a good nights sleep. We continue to improve our products and services and hope that someone will come up with a system that is more comfortable and less noisy for our visitors. Glad that you found the dinner tasty and I will bring your comments to our chef as we are in the process of changing our seasonal menu for the spring. We hope that we can impress you on your next visit.

"Great hotel, friendly staff, great food on site"

4
19/02/2016

We brought our kids to North Bay to snowmobile for the week. We started at the Clarion resort and our first night was just a horrible experience (room not ready when we checked in, unfriendly staff etc) so we looked for another place to stay and Best Western was our first option because it was close to the snowmobile trails. We were able to get a suite for our family, there is lots of parking for trucks and trailers and lock up for snowmobiles if you don't want to load them on your trailer each night. The staff was very friendly and helpful to get us settled. They had our roll away bed and crib brought up right away. We ordered breakfast from the restaurant Farina's on site and it was quick and the food was great. We ordered dinner one night as well and it was amazing. Great italian food, the steak was fantastic and the desserts were delicious. It was a treat to have such a great meal in our room and not have to drag our 2 little kids to a restaurant which is usually not an enjoyable experience for us :) Overall it was a great experience and my husband his friends are all going back in a couple weeks

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Jennifer, glad that your stay with us was both comfortable and our team was accommodating to your needs. So pleased that you had an opportunity of trying out our restaurant and that the food impressed you making your experience with our hotel one to remember and return again.

"needs renovations"

3
17/02/2016

To get away from the kids, we booked one night at this Best Western, NB. The clerk screwed up our check in....she gave us two key cards but the wrong room number so we were trying to get into someone else's room. When this was finally solved, she apologized and gave us a free breakfast for the next morning. The room was cozy. The TV was working and the bed and pillows were comfortable. There's not much room on the bathroom counter; not even to set down a toiletry bag. The shower had a good spray and the towels were fluffy. There's a lot of sledders that stay here in the winter; that's cool. What isn't cool is the stench of exhaust fumes that litter the hallways. Not sure if that's coming directly from the sleds of off of their coats. Most sled are 4 strokes so it's probably fumes entering the hotel from the sled parking area. Perhaps the hotel can limit this somehow. Double doors and fan?? I took a walk to view the sleds and noticed the pool. It looked old and very dated. Like mold or discoloring on the tiles, even in the pool. It would be nice if this chain could do some renovation in the near future.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Luc for your review, I apologize that our clerk made an error, but glad that it was corrected. It sounds like you where put into one of our physically challenged rooms as our bathroom counters are just corner units for easy access, our rooms have a 8ft counter except for the special physically challenged rooms. Our pool is scheduled to be renovated end of March/beginning of April for a total makeover. I apologize for the exhaust fumes or smell we will look into how we can solve this and still provide service to all of our guests. I am glad that you found your room cozy and comfortable.

"Vary accommodating "

5
10/02/2016

My wife and new born son came with me for a work week in North Bay and we decided to stay here as it was the only hotel that had a separate room for the baby. The staff was very friendly and they helped in every way we needed; from a high chair to room service it was excellent. The poop was a little too cold for the baby but great all around. The restaurant was also Great! I highly recommend this hotel.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for taking the time to share your experience with others. I am very grateful to have a wonderful team that truly cares for our guests, wanting to ensure that your comfort was top of mind. We are very proud of our restaurant the great food and staff are knowledgeable and friendly. We look forward to having you visit us again.

"Comfortable - Surprisingly Great Food"

4
07/02/2016

The rooms are a nice size, comfortable. It's odd to see a two-storey hotel without an elevator. Because we were having a conference - that took place on both floors, mobility was a challenge for me. If I was just staying at the hotel - I'd stay on the first floor for this reason. The beds are very comfortable - in fact, the best hotel sleep I've had in a while. The meals were really good. Especially the soups. I would have the hotel cater a meal anytime.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you JStead for your review, glad that our beds provided you a good nights sleep, that our Chef and team surprised you with outstanding meal choices. I am sorry that not all the meeting space was booked on the ground floor spaces and caused you difficulty in attended your meetings. We appreciate your feedback and will share with our team.

"Business Trip to North Bay"

4
12/01/2016

It is a great place to stay in North Bay for Business. Restaurant is fantastic and it has free WiFi so you can do work and eat. Great location Pool is nice Fitness Centre is ok - could be bigger with more equipment Staff are friendly and will take care of you Hotel room décor needs to be updated

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Jason for your positive feedback regarding our facilities. Glad that you had a great experience. We continue annually on updating and improving our hotel to both impact our guests and staff.

"Excellent"

5
21/12/2015

Stay there for a work Christmas party. Good food, party, rooms. Great service at bar, front desk, restaurant. I would diffinitly stay there again for next year Christmas party. I recomend this hotel for everyone.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Bertrand, glad that everything was more than what you had expected from the room to the Christmas Party. Thank you for let us know that you would return and are willing to recommend us to others.

"Perfect stay"

5
07/12/2015

Nice large room, nice employees, clean et close to the beach. Nice pool and spa. The front desk lady was helpful. We stay almost overtime at this hotel. We will definitively go back to this hotel next time we go to North Bay, Ontario.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you very much for your comment and review. I am so pleased with our team and proud that they go the extra mile to help out our guests by showing that we truly care about the experience that you have during your stay.

"Decent property and great service!"

4
03/12/2015

I visit North Bay for work on a fairly regular basis and the Best Western has become my hotel of choice. They offer decent facilities, clean updated rooms, free wifi (big must for me) and on site restaurant and lounge. The staff however are the main reason I keep going back, they're fantastic! Always friendly and helpful. I ate at the Fab Lounge on my last visit and was impressed. The line offers the same menu as the Farina restaurant so you can get a full Italian restaurant offering in a laid back lounge setting (nice if you're solo). Nadine was working the bar and she was great, It was only her first or second shift on her own making it more impressive. The warm bread and olives are a nice touch as well!.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for making us your home away from home. You are right it is all about the staff and I have a group of wonderful team members that truly want our visitors/guests and friends have a wonderful experience when they are with us. I know that they truly care and this makes a difference when traveling.

"What a dump!"

1
20/11/2015

After traveling for hours from Toronto to North Bay, I arrived to an absolute dump! The hotel is old dated and scary and gives a Bates motel feel. There was a power outage and no discount was added on my bill. The food was terrible and over priced and NOT authentic Italian food.DO NOT STAY HERE! The guests on the second floor were very loud and irritating. This motel doesn't offer an elevator and the parking is very scary. If traveling to North Bay stay at the Clarion - I had to learn this the hard way!

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Dear Tdotlyndahica, I am sorry that you feel so strongly that you stay was a disappointment. I am not sure that you are painting us with such a title, many and I would say many have both enjoyed our facilities and love our staff. We where renovated in 2014. I apologize for the power outage that happened in the morning and lasted under 2 hours during your stay, this was caused by a hydro line problem and was corrected and powered supplied to the whole area of lakeshore. Our night auditor would have been glad to have contacted the room above you if they where disturbing you or any of our other guests, sorry that no call was directed to help solve the matter quickly. Yes we have no elevator however I see that our staff was able to provide you with a ground floor room for your continence. Regarding the food in the restaurant, again many of our locals, guests truly enjoy our authentic Italian food and many of them are Italian and comment both on how affordable for the portions, the wonderful quality and yes how authentic the food is on our menu. We do offer fish and stake as popular dishes for those that are not into Italian dining. I hope that your next trip to North Bay will be a more positive experience.

"the best reason"

3
10/11/2015

I stay here every time Im in North Bay ...the number one reason is the Restaurant Farina!! Great Italian food every time the antipasta board is a treat on its own...so i was disappointed to see it was closed ...but the good news is that its only closed for a reno and i could still have dinner but in the lounge.....cant wait to get back and see the reno the bad news is it will probably be in the dead of WINTER !!

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Kevin for staying with us and the fact that you totally enjoy or Farina Food, sorry about the restaurant being closed when you where here, it needed a facelift after 19 years. The Lounge was serving the same menu - but you are right the atmosphere now is fresh and modern and I look forward to your feedback when you return.

"Disappointment"

2
08/11/2015

I travelled thousands of miles in October 2015 to celebrate my niece's weddingn at the Best Western in North Bay, I have had some really nice experiences with Best Western over the years and expected thier reputation to be upheld. Not this time. The rehearsal night was a disaster. The room booked never became available and no one got to eat until after 9 pm. My sister booked a room well in advance for me and they did not have the reservation. The wedding itself and reception and party after were very well done and the food was excellent. They just didnt seem to be ready for us before 3pm the time of the wedding. When the wedding was over and the staff worked to change the room into a buffet, sit down reception, my sister had booked time in the bar but the manager didnt know anything about it. Instead the management had meant the bar set up in the reception but never communicated that to my sister or my niece. The next day my sister booked the bar, and paid in advance for this, to have brunch for both families, table and chairs were set up for 12 people not the 20 plus that would be there. some people had problems with their room keys which i guess could happen anywhere. Overall, the actual set up and admin of wedding and reception were done beautifully. Food, including the "authentic" italian cuisine in the restaurant and brunch, was exceptional. management in general was abysmal.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Karen for your honest disappointment, not sure where the confusion on the details regarding the rehearsal and bar happened, lack of communication from booker to food and beverage manager who was present for the whole event. We also advise brides when they are having early ceremonies and when guests call about early check-ins we can not guarantee as it is based on the volume of business the evening before and with checkout at 11 our housekeeping staff require enough time to clean rooms properly. We try hard to accommodate but always recommend that it might be best to come the evening before. Sorry that this made your stay with us an unpleasant experience.

"Clean, comfortable & quiet"

4
30/10/2015

Stayed for one night. Room was ample size and the beds were comfortable. The café was open as the restaurant was being renovated. I had the lasagna. It was awesome! The only complaint is the cable TV. Typical reception for a hotel. Poor quality video and some channels only show the weather (snow).

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Bellguy, we are glad that you had a great stay that the food was enjoyable. Sorry about the television channels, will get in touch with our local cable company to check the line into the hotel.

"North Bay Accommodation"

5
17/10/2015

I don't even think of staying anywhere else now when planning a trip to North Bay. I regularly have customers and family to see there, and have stayed at this facility 6 or 7 times now. It is clean, friendly and offers dependable quality at a reasonable price, plus the location is quite picturesque on Lakeshore within walking distance to the lake (weather permitting!)

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you James for your review, our team works hard to ensure that our guests have a positive experience. We always look forward to making each guests stay special.

"Enjoyed the stay"

5
14/10/2015

Have stayed at this hotel several times. Always pleased with the service and quality of the facility. Particularly enjoy an a la carte breakfast as opposed to a buffet. Close to Lake Nippissing and downtown North Bay. Certainly would recommend the hotel.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you David for the outstanding review of our hotel, with your feedback I can see that we are on the right path on our training and our hotel mission of each guest is a family member will continue to have our guests have an enjoyable stay.

"Pleasant stay in North Bay, ON"

4
14/10/2015

The hotel was a great find. I had considered staying at another pet-friendly accommodation, but I have a black labrador and their weight limit for a pet was 25 Lbs. Best Western has always been the hotel I keep coming back to because they don't have silly restrictions. Now my labrador said that if there would have been a doggy cushion with a treat on it, that would have been over-the-top. All in all very satisfied. Human & labrador.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you IsoQual for your review, from one pet lover to another to another we truly appreciate feed back from our 4 legged friends that visit also. Your suggestion is something that we should be able to accommodate and will look into providing this service for our guests.

"Thanksgiving wedding guest"

4
14/10/2015

Wonderful wedding reception and Thanksgiving Brunch Buffet. The Ballroom looks better than the pictures. Beautifully decorated, lovely lighting and nice centrepieces. Wedding venue 8 out of 10. Food: 7 out of 10 Dessert were very good, nothing ran out, and the wine was pouring. Servers were all attentive and friendly. Brunch, the food was really good, love the omelette station and endless coffee refills. Desserts were really tasty. We walked across the street to see the beautiful Lake. Parking is very easy, and there is a bus stop in front of the hotel. Easy to find hotel. Wish we could have stayed longer, I will be going back to North Bay someday. Lots to be thankful for.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Lorraine. It sure was a wonderful weekend for both being able to attend a wonderful wedding in North Bay and Thanksgiving at our hotel. Glad that you enjoyed both your stay and the events attended. We look forward to having you return again.

"Wonderful Service"

5
13/10/2015

I have stayed at this hotel twice over the last few months and have found the place to be clean, quiet and comfortable. The employees are all wonderful. And I love the restaurant. The food is quite tasty. I will be staying here again next time I am in North Bay.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Brie for your review, we truly appreciate that your experience on both recent stays that we where able to surpass your expectations. We take pride in our hotel, our staff and yes the wonderful food in the restaurant. We look forward to you next visit.

"Wedding Headquarters"

4
05/10/2015

All aspects of the wedding were at the hotel and the main event was well planned and carried out. There were a few times when organization of staff for other events was inadequate-not enough severs, staff not informed of plans.The wedding ceremony, buffet, reception, dance was all excellent.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you we appreciate your comments, we pride ourselves on being North Bay one stop wedding location, along with providing our guests with a comfortable stay.

"Happy with stay"

3
04/10/2015

I stayed at this hotel on business as I was attending a workshop that was being held here. My room was by an exit and I was worried that I would hear the door to the stairwell being opened and closed all night long but the noise was very minimal which I was surprised about. The room was clean and I liked that they replenished the teabags that I used the following morning when they cleaned my room. All-in-all it was a pleasant stay.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for all of the positive comment regarding your stay with us - it is important to us that your experience is a pleasant one.

"Just passing through."

4
21/09/2015

Stayed here and truthfully what a surprise. When we pulled up the outside of the building looked old and decreptive. But honestly the inside and the staff were more than what you would expect. Thank you Best Western for delivering another fine establishment.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you for your review, yes our style on the exterior is not modern, however the warmth of our staff and all the interior is newly renovated and modern.

"Great stay for the money"

4
19/09/2015

We stayed over the weekend of Aug 28th. The rooms where clean and the the hotel is just off highway 11. the staff was great if you stay ask for Beverly she has great customer service skills and was very knowledgeable of the area what places in north bay. The only thing that I could say is that there where a lot of bugs outside the hotel when it got dark but other than that is was a great stay. the onsite restaurants were pretty good food was ok a little pricey but still ok .. the bar was good great food lat the bar still pricey but good.when we go back we will be staying there again.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you Angus for your review and glad that Beverly made your stay even more special. Will share your review with our team.

"Seems over priced"

3
13/09/2015

Basic room, was clean, only complimentary toiletries were a shampoo and two small bars of soap. Priced high for what you get ie basic. Front desk staff very good. Back parking lot was a bit creepy. No complimentary breakfast but coffee and tea in lobby.

GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review
Thank you R.Merlin for your review, I am sorry that you where not pleased with your stay with us.