*Hotel exclusivamente para no fumadores*Hotel de gestión personal en un área suburbana tranquila, con una sólida reputación por sus buenas comidas y servicio cordial y eficiente en una atmósfera cálida y agradable. Idóneamente situado cerca del área comercial, tiendas, atracciones rurales e históricas. Una base bienvenida y cómoda tanto para nuestros clientes de negocios como para los turistas. Precios más bajos disponibles en fines de semana. Disfrute de su estancia en nuestro hotel.
A really good, friendly hotel, giving great service from very nice people; and offering very good value. In a beautiful part of Newcastle, and a great choice for a short or a longer stay. Thoroughly deserves its Certificate of Excellence and well worth seeking out.
Met by lovely staff who were very polite and helpful. No lift so it was hard to manage the stairs with two dogs and a huge suitcase! The room was absolutely tiny but the bathroom was obviously newly renovated with a big bath, sink and toilet. Above the bath we're two shower heads, a rainforest and a more powerful handheld shower which was perfect for use on the dogs after a very smelly manure incident. The area surrounding the hotel was OK but there were some nice walks nearby. I would recommend this hotel for people who want a couple of nights away without breaking the bank. I will be visiting again.
Good position for Metro, restaurants, bars and bus. Room 3 large, good bathroom and clean. Staff very efficient, knowledgable and the front desk is manned 24 hours. We enjoyed a visit to Jesmond Deane and caught the Metro to Tynemouth with its splendid station and seaside.
Such a beautiful clean restful hotel with exceptionally kind and interested staff and SO quiet. A peaceful area and peaceful hotel. Breakfast was as much as you could eat and cooked food arrived so quickly. Bar was so clean and fresh and welcoming. Had a couple of drinks either end of my short stay. Staff couldn't have been more helpful. Best hotel experience ever.
OH WHEN WILL THESE HOTELS PROVIDE PLUGS/USB BEDSIDE FOR PHONES & ELECTRONICS... PLEASE? We stayed here for 3 nights over the weekend whilst I was on a course. The hotel was very easy to find with a small amount of parking at the rear which had a space on our arrival. On check in we were upgraded to a family room (there was only two of us) which was on the top floor. The room had a double bed and two singles and a chair. The bathroom was new and fresh. Considering it was a family room there was not much room, especially around the foot of the double bed, ok for two but a squeeze for a family. Very few plugs, we bought an extension lead. Our stay was over a very hot few days and the room was constantly stiffling as it was south facing and had a flat roof (seen from the outside), the window was quite high and there was no air flow through at all, even at night. I understand they cannot control the weather but my goodness it was hot in that room. The lower floors were much cooler. The building is nice but the inside is devoid of all character due to the interior decoration. Breakfast was very nice with a good selection.
Great little hotel in the centre of the Jesmond area of Newcastle. Decided to give this place a try while working in the local area. Stayed on a Tuesday night and hotel was fairly quiet. Room was basic, but comfortable and clean. Staff were friendly too. Hotel was just round the corner from the area where lots of bars and restaurants are located, but far enough away that you could not hear any noise. Would be happy to stay here again.
I visited here for three nights with work and stayed in a front facing single room. The bed was very comfortable and the room was tidy and clean. There was a wardrobe with a trolley for my suitcase, so everything could be tidied away without making the room look cluttered. I also used the desk to continue with work on my laptop. The hotel is located about a 30 minute walk from the city centre, or 10 minute drive. Taxis are about £5-7 and there's a bus stop opposite the hotel. Parking is limited but it is not impossible to find a space. The area around the hotel is mainly residential but there are some nice restaurants and shops, plus a Tesco Express. There are lovely walks around the allotments nearby. Staff were all friendly and obliging of any enquiries. I ate in the breakfast area on the last morning and this was really good. I did not hear any noise, other than the last night I was aware of next door snoring but it didn't keep me awake. The walls just appear to be thin. The shower could also have been hotter but again that's personal preference.
I stayed here for 2 nights. The single room was small but spotlessly clean and had everything I needed. Unfortunately the noise from other guests spoiled my stay. There were several workmen staying on the same corridor. On the first night 2 of them had a long and loud argument / fight which only ended when another guest called reception and the receptionist intervened. On the 2nd night they returned to the hotel at around 10pm laughing and joking and making a great deal of noise although it was fairly short lived. However between 11.45 and 12.15 "Bob" tried several times to rouse Jake, he started fairly quietly but in the end was knocking loudly and shouting and swearing( which is how I know their names). The rooms are not very soundproof and there are creaky floorboards in the corridor so everytime someone walked past I was disturbed. Not really the fault of the hotel and they do have a notice asking guests to be quiet after 10pm but I didn't get a decent nights sleep here so won't be returning.
I used this hotel for one night and was happy to find it was not along with the rabble using hotels in Jesmond Road. Parking was another matter though, very limited. Bad prices were not too bad but I feel the food was overpriced and limited in choice. The staff were friendly and helpful and that is what made my stay sufferable.
Helpful staff and good value stay. My stay for one night was spoilt by faulty bath plug and no internet. I tried to book a future one stay in July but did not think it was worth the £70 tariff. There is other accommodation that is better value than this.
All the details about the hotel are great ( clean, fresh smell, helpful staff, good food, fair internet). If you have any problem that needs to be solved, the manager will go more than the extra mile to solve that for you if the rest of the staff does not have the authority to do it. I love to stay there.
manager127, Manager at Best Western New Kent Hotel, responded to this review
Many thanks for your great review, we look forward to welcoming you again in the future.
Needed to be in Newcastle early for a hospital appointment and was worried about the snow in our village at 6.00 in the morning. Made a last minute booking at a great rate and enjoyed a lovely stay at the New Kent. We were given a newly refurbished room, friendly, helpful staff, really comfortable beds and a great shower with lovely thick towels. Parking was no problem. Didnt eat there as restaurant was closed in the evening and we left in the morning before breakfast was served. It wasnt a problem as there are loads of restaurants nearby. Will definitely stay again.
Starting with the positives the breakfast was amazing get the full English definitely worth it. Room was clean and warm but too warm as radiator was on full which I didn't notice until waking up due to overheating. The room 6 was on the front and the window wasn't well sealed and the road noise affected my sleep even with ear plugs. The parking is basically sufficient for three cars only at front and five at rear and onstreet is permit, so not ideal unless you want to go before 7:30am in the morning.
Stayed here for two nights. The hotel staff were friendly. The hotel room was very hot when we arrived but like most hotel rooms we stay in we just turned off the heating and opened the window. The room was clean and a good size. Breakfast was included and had a good selection of continental and cooked foods. The only problem we had is that they do not have toilet brushes in the bathrooms. So can make the toilet difficult to keep clean.
manager127, General Manager at Best Western New Kent Hotel, responded to this review
Thank you for your feedback and happy to hear your overall stay was as you expected. Unfortunately we do not provide some amenities in our bathrooms for hygiene reasons. Thank you for your valuable custom and look forward to welcoming you again soon.
Stayed here for a couple of nights on business and had a great stay. Room was a very good size and the bed was comfortable. Bathroom was very nice and modern. Staff were very friendly especially the lady on the evening who works extremely hard (sorry don't know her name). Food was excellent too. Would definitely stay again.
manager127, Manager at Best Western New Kent Hotel, responded to this review
Thank you very much for your positive feedback,I will pass on your compliments to the relevant staff. We look forward to welcoming you back again soon.
Difficult to review this place because the restaurant and reception are lovely and the staff very helpful, but there are problems with the building which made my stay intolerable. The main problem is no heating in the room which I was told resulted by someone not resetting it. There is snow and ice on the ground outside. Surely a Best Western hotel should have a reliable heating system??? The bathroom and bedroom radiators were on max but only lukewarm when I came in from work just before midnight. I (wrongly) assumed they would heat up throughout the night. As a precaution, I kept my coat nearby just in case and good thing as the radiators and the room were utterly ice cold at 8am on Sunday morning. When I garnered up the strength to reach out (fully clothed and in my zipped up coat) from under the duvet and call down to reception, they said they'd reset it and it would be warm in a half hour. When I last left the room to check out at 10:40, the air was still frosty, my hands and nose cold, and the room radiator (still on max) was finally getting warm but was by no means warm enough. Furthermore, the drains in the sink and bath both run slow and if you don't wash your hands fast enough, the sink will overflow. Thin curtains let in light in the morning. Walls so thin that even though I wore earplugs, I still woke at 6am to a clear and unhappy conversation from another room (perhaps they were exhausted and annoyed from freezing all night too). Good points: Hot water Firm mattress Crisp sheets Thoroughly clean Friendly staff Good breakfast Would I stay here again? Only if I didn't want to sleep.
manager127, Manager at Best Western New Kent Hotel, responded to this review
Many thanks for your review, apologies for the technical issue we had with the heating on your morning of checkout, this was an unforeseen issue but was rectified immediately, I wish you had contacted reception who would have swiftly provided you with a portable heater on your return. All of our Rooms are fitted with secondary black out blinds and the drainage issues have now been rectified by maintenance. Kind Regards
The hotel is very easy to get to by car, located on Osborne Road in Jesmond, and is only a few minutes walk from West Jesmond metro station for access into the City Centre and beyond. There is limited free parking at the hotel. To be fair our room was fine, basic but clean and tidy, and the bathroom was a very good size. The place was quiet and we had a good night's sleep. The rooms are provided with tea, coffee & biscuits plus liquid soap dispensers in the bathroom. For us the place is more like and old-fashioned B&B and our over-riding impression was one of everything being a bit tired. The stairs and corridors are totally uninspiring and the rooms just a little lacking in anything special. Our bathroom also had a smell of drains which wasn't all that pleasant. We didn't use the bar or take breakfast but those areas did look to be nicely decorated and furnished. It's not an expensive place to stay but, equally, I wouldn't want to pay any more.
A two night break between Christmas and New Year was very enjoyable. The hotel is in a good location not far from the metro and close to city centre and local restaurants. The hotel was clean with friendly and helpful staff and the included breakfast was very good. The only downside is the lack of a lift and the restaurant was closed in the evening during our stay.
I've been staying at this hotel regularly for business use over the last couple of years. The hotel is like an old guest-house and a bit of a tardis - it's much bigger than you think. Don't expect anything flash here, what you do get a brilliant, friendly staff, good wholesome food, comfortable rooms and a genuine North East welcome. Only downside for me is the limited parking, though there are options on the surrounding streets. The area is really nice with a lot of busy bars and restaurants along the main road.
A very good and pleasentstay for the 2 days I was there a great breakfast good food all round really staff were very attentive and polite I would stop there again no problem cosat was very reasonable as well
The hotel has good facilities and friendly, helpful staff. The menu in the bar had plenty of choice, the food was well cooked and reasonably priced Comfortable beds in clean rooms Wifi disappointing, wouldn't work in one of the 2 room I had
The hotel does need updating. The experience when it came to ordering food defies belief. The 'waitress' literally just threw our cutlery on to the table, dropped the chips off the serving dish and offered a pint of John Smiths containing a third ale and 2/3 foam and plonked it down. The staff are cut to the bare essentials as one poor traveller found when her taxi bill rose by over £2.00 as nobody was around for to check -in despite her ringing the bell off and on.
manager127, Guest Relations Manager at Best Western New Kent Hotel, responded to this review
Thank you for your valued feedback and apologise for your recent experience. I can assure you that this is not a regular occurrence and I will be investigating this with the Team member involved. We are in the midst of an ongoing refurbishment and hope that you kindly give us the opportunity to exceed your expectations should you decide to visit the area again.
Hard hotel to review as the hotel had a old guest house feel about the place in need of updating, but the staff made the difference, very friendly and went about making you feel welcome. Situated a good 10/15min cab ride outside the main city centre (25mins on the night we stayed due to the traffic) so worth bearing in mind if you need to travel in or hoping to stay ‘local'. The particular room I stayed in was reasonably comfortable, but the walls are extremely thin so was kept awake by neighbouring rooms chatter and snoring! The room itself was basic, but clean and the kitchen provided a good home cooked breakfast. The three star rating is probably fair for this standard of hotel, but would offer four for the staff that work within.
Nice hotel with good food and friendly staff good location and nice and warm rooms if a bit small as a single. The bar and bar food was very nice and the burgers looked amazing. I had the lamb one night and the Lakeland steak the next both were excellent. This is my preferred hotel in Newcastle when away on business.
This a great place to stay, great food, nice rooms and friendly staff. The restaurant is excellent with a very goood menu. A special thank you to Nickolas and Bif. Highly recommended ???? Reasonable prices too.
I've been to the Kent hotel now for a few time in a row, and every time i visit i am always welcomed by the friendly staff at the Kent hotel. The single rooms are small but not to small where on suitcase fills the room up, the bathrooms are modern and a nice size. breakfast was nice but sadly they didn't do eggs Benedict with salmon. and i have to say thatch the only fault i had with the hotel was the salmon. WILL be back again. this hotel has had a few parties when i was there but they don't put non party guest in the rooms that are directly above the restaurant where they have the parties at.
Stayed whilst on business in Newcastle. Arrived late after long drive. Staff most welcoming, ate in as too tired to venture out. Good choice of menu and quality. Stayed in one of the refurbished rooms, most acceptable. Yes the walls a little thin and floorboards squeaky but heh for the price represented great value for money. Would certainly recommend and use again
Drove to Newcastle to visit family. Stayed in a family room at the New Kent Hotel. There is no lift so had to haul heavy bags up three flights of stairs. The room whilst comfortable was a little dated and required updating. The bathroom was modern and clean. The double bed was uncomfortable and appears to require replacing. Had breakfast in the restaurant, which was good. The only issue I could raise was that the coffee was warm and service at times a bit slow.
Excellent location on Osborne road within walking distance to lots of popular bars and restaurants. As it's a bit further away it is quieter. Reception area and hallways old fashioned but room was very clean. Quite small room but perfect for a long weekend, very clean. Very reasonably priced.
We chose the Best Western as one of us had stayed here before through work. The hotel is very conveniently placed as it is a five-minute walk from the West Jesmond metro station (around forty minutes from the airport by metro and around ten minutes from the railway station) and is within a short walk from three supermarkets. Our room was spacious with a double bed, tea/coffee/biscuits/kettle, TV, free Wi-Fi, wardrobe, desk, en-suite with basin, shower/bath. We had everything we needed and our room was quiet at night, even when there was a wedding party on. We did not try breakfast (although it looked nice) but bought some food from the supermarket and ate in our room. We did have an evening meal in the bar, which was tasty. If you are looking for a reasonably priced, no-frills, hotel close to the metro, the New Kent is ideal.
I'm not the world's most traveled hotel user - now and then I get to go away with work or maybe a night in London once a year, but usually I'm a one or two night guest at most. My criteria for a good hotel then, is - clean, comfortable and a decent night's sleep and that's about it. On a recent trip for work, I had to spend a night in Newcastle, with all booking done through my organisation and by someone else on my behalf, so no control whatsoever about where I stayed. I've stayed in a few different chain hotels before and in reality, there's not much to choose between most of them - generic, corporate, they do what it says on the tin. However, I was pleasantly surprised by the Best Western New Kent Hotel in Jesmond. It's a leafy suburb of Newcastle and the hotel is situated on a road that skirts a very nice, well to do area of the city. Despite being on a through route (bus stop outside and lots of other hotels along the road), it's actually quite a quiet hotel, and although I was given a corner room at the top front of the building, I found there was no intrusion from traffic noise. The rest of the surrounding area is exclusively residential, so there's not a huge amount of traffic outside. There is free parking on two aspects of the hotel - not a massive amount, but despite taking our hire car into town for the evening, we got back and were able to use the same space at the rear of the hotel, so clearly not a majhor issue. There appeared to be plenty of on road parking available nearby anyway, so other than a short walk with luggage, I wouldn't forsee a problem if the hotel car park was full. The staff were friendly and informal, and although the hotel could do with a bit of a refurb in some areas, it was clean and the room I was given was comfortable with a double aspect view over the church grounds and a quiet residential side street. The room was well appointed with a small but functional en-suite, a comfortable double bed and sufficient space to store my luggage without tripping over it. Complimentary tea coffee and biscuits were in the room along with a small kettle. I even quite liked the fact that the bedroom floor sloped down slightly from the window to the bed - it gave it a quaint, quirky feel! I can't assess the restaurant food as we ate out that night, but the next morning breakfast was served buffet style and was very nice indeed. The hotel is actually only a short drive from the city centre, so if you have a car, you can explore the city easily, but use the hotel as a quiet base away from the hubbub of city life. I really liked this hotel, so much so that if I ever find myself overnighting in Newcastle again, this would be my preferred hotel over and above any large city center location. It's a big, sprawling city, so I'm not sure about exploring on foot from this location, but being on a bus route, I imagine it's not too arduous to use public transport as an alternative to driving everywhere. Over all, a really nice place to stay and one that I'd happily recommend.
Stayed overnight, summary is; friendly staff, good breakfast, the room I was in was spacious and had new fixtures/fittings. Car park was limited, there are about 7 car spaces, 2 in front and 5 out back, luckily I got the last one. Only issue is that the floors are very creaky which means if someone is staying in the room above and decides to walk around at night it may wake up up if you are directly on floor below.
I stayed here for one night while in Newcastle for business. After having some terrible experiences recently from larger, more anonymous hotels I was pleased to have far better service, atmosphere and amenities at this hotel. The bathroom was newly refurbished with a modern finish and waterfall shower which made the stay and the early start that much nicer, the dinner options were varied and I the fish and chips I ordered was perfectly presented, delicious and also a generous portion size.
The good bits: -they've had a refurb in the rooms and all our clean and fresh looking,(when compared with my wife's stay two years ago) -the staff are so friendly and helpful -the area is superb for nice places to eat -there's limited parking -it's about 25 minutes to start line of GNR by foot. -an excellent breakfast cafe called Harvest just around the corner! -they have travel cots upon request -menu looks good -bar is clean and tidy with a good selection. The bad bits: -my mum's car was broken into out the back, so please don't leave anything of value in there. -no lift and a narrow staircase, so it's a nightmare with a heavy bag -the walls are very thin, we had a very noisy snorer (louder than me) in the next room who woke me and my wife up through the wall (we were in room 10, this may not be the case everywhere) he also woke us slamming his door at 2:30am (nice to have soft close doors) -BW elite members still offered late check out if available. -my mum was on top floor and it was a bit of a hike to room 20 -I'm not a big fan of the crockery and cutlery being washed up in the loo by housekeeping, but this is just a personal preference
Nice hotel in a pleasant area with friendly staff. Lovely dining area, modern bathrooms, quiet area Some off street parking and a decent range of drinks available. I recommend the Northumberland Breakfast to get your day started
Here overnight on business. Checkin was good, room modern and tastefully finished (a little tatty here and there). A nice view of the park. Dinner and breakfast was excellent. Couldn't really fault the visit.
Room was comfortable, very clean although a bit compact. Good shower and bath. Very helpful staff; when we arrived the chap on reception carried some of our luggage up 2 flights of stairs. Couldn't have been more helpful. Didn't have breakfast so can't comment on that. Dog friendly in so far as dogs allowed at £15 each for whole stay. Parking easy.
We stayed here as part of our plan to stay and visit the coat of England. We arrived on a very wet summers day and only 12 C and found the hotel has no lift, we were given directions to our room which was on the top floor of several landings as it appears to be a number of property's knocked through. The room was very small and the small window was high up on the wall and you could only see the sky, we where very disappointed. I complained to reception who showed us a very nice room on the first floor. I would ask why we where given the tired small room when this nice one was available. On the positive side the staff were helpful and friendly after.The rating we have given reflects the poor room we had first we feel we should have been given the good one without asking.
I was in Newcastle at the International Transplant Centre in the Freeman Hospital. New Kent Hotel was the closest 3 star hotel -about a 20min walk or a £3 taxi ride. The major surgery kept me in hospital for a month and my dear wife stayed the whole time at the New Kent Hotel. They were outstanding in their service and hospitality. I joined her for the fifth and final week before the Prof said we could fly home to the Channel Islands. These are genuine and kind people offering a first class service in a building that is starting to show its age and maintenance issues. We had a problem with water not draining from my our bathroom and the maintenance guy could not have been more discreet or helpful. Excellent breakfasts, bar and evening food. We will certainly be there again each time I have to return to the Freeman. You can trust this establishment.
This has been my first choice Newcastle hotel for many years now. It is located in the lovely suburb of Jesmond close to all amenities, public transport and green spaces. Good value rooms and friendly staff make it easy to recommend.
I used this hotel for a 6 night stay to generally explore the Newcastle area. I had checked with a friend before booking that Jesmond was a nice safe area to stay in and I certainly was not disappointed. The hotel is in a lovely location facing a small park and St. George's Church with lots of good restaurants a few minutes walk away. There were very nice and interesting walks up the roads behind the church towards Jesmond Dene. Very convenient at less than 10 minutes walk to West Jesmond Metro Station and also a bus stop straight outside the hotel. A small Waitrose supermarket a few minutes walk away. I found this relatively small hotel provided me with a very relaxing stay. Although on the back with no view, my room was of a reasonable size, with very comfortable bed, large screen tv, 2 chairs and an adequate shower and bathroom. The room was very clean and well supplied with tea, coffee and biscuits, and the free wifi worked very well. My only criticism would be that with only 2 very small windows the room ought to have had better lighting as it was very dark at times, especially for reading. The thing which made this hotel and the main reason why I will probably certainly return at some point in the future was the genuine friendliness of all of the staff. It was good to stay in a hotel mainly staffed with local Newcastle people, not Eastern Europeans, who welcomed you to their city and knew the area well. The breakfast was very good, with the cooked items cooked to order rather than standing getting cold on a buffet counter. I only had one evening meal in the hotel, as I like to eat out locally, but that was good and reasonably priced and again served by very friendly and helpful staff. Using the Metro or bus you could be in Newcastle City Centre within 20 minutes and the Metro was also very useful for exploring the coast around Tynemouth and Whitley Bay. Reasonably priced combined Metro/Bus tickets enabled me to travel around the area easily without needing my car. Travelling out to the museum at Beamish by public transport was very easy with just one easy change from Metro to bus at Gateshead. I recommend going out to spend a whole day at Beamish.
Stayed here for two nights beginning of July. Hotel is fab. Staff very friendly. Room excellent size and clean. Only slight issue was the lighting - was pretty dark when getting ready to go out. Free parking is excellent and location of hotel is perfect. When I'm in Newcastle I prefer to stay in jesmond as it's a great location for drinks and food and very handy to city centre. We also went to the races one night which was only 5 mins away by taxi x
Wifi can be a bit rubbish in some of the rooms but excellent staff and bathrooms in each room. Go for a double over a single room, it is worth the extra cost. Staff are extremely friends and helpful and am going back again.
This hotel is located in a nice and quiet area, not very far from the city center, the staff is very helpful and friendly, rooms are very clean, but not so big. Our room was, generally, quiet, but sometime was noise, probably is a wooden building. Anyway, I would choose again this hotel, the price was good reported to location and services.
I have stayed at the new Kent on several occasions. The hotel is very close to the tennis club I attend for visually impaired tennis competitions. The rooms are clean and spacious. The breakfasts are excellent. Most of all the staff are very friendly and extremely helpful. I would highly recommend this hotel.
I booked two rooms as my Dad was going to the nearby Freeman hospital for an operation. I asked if the rooms could be near each other as my elderly mother was nervous about staying on her own. The receptionist did try to accommodate us but my Mam also doesn't do stairs very well so she was on the first floor and I was on the second floor but we were both near the stairs so I wasn't too far away. The rooms were lovely and clean and the staff were very helpful. We didn't have breakfast after the first night as my Dad had to be at the hospital for 7.00 a.m., but my Mam and I did on the second day and it was lovely, everything was fresh, can definitely recommend. The car park is very small so I left my car there and got a taxi to the hospital, which was a good move as we weren't back until nearly 9.00 p.m. and wouldn't have got a parking place then. I would stay here again if we need to return to the hospital.
Nice area. Not close but within walking distance of the underground. Room was a good size and bright. Our first room had a very dirty toilet so we were moved very quickly. The second had long hairs stuck to the tiles over the bath and a long one near the plug hole. I let it go as we just wanted to enjoy our stay. I guess the cleaner had an off day! It was however, a lovely duel aspect room. It was rather noisy at night as the walls and ceiling seems to carry the sound through. There's a small car park and I don't know what happens when it's full but I guess parking near a big city is always difficult.
I was in Newcastle for one reason. And one reason only. Leeds United were playing away at St James' Park on a Friday evening. It was too long of a drive to make it up and back in a day (from Milton Keynes). So I needed somewhere to stay. I travelled on my own. Further research indicated that parking in Newcastle could be tricky, and to be honest I fancied a few pints at the game. So I needed a hotel that was pretty close to a Metro station. This hotel is about 5 minutes away from West Jesmond Metro station. West Jesmond Metro station is about 10 mins from Monument Metro Station on the same line. Monument Metro station is about 5 mins walk to St James. Box ticked. I then decided, as it was a long Easter weekend, that it would good to spend a few days exploring Newcastle and the surrounding area. I booked for 2 nights, but extended for a further night whilst at the hotel. The hotel itself is good. All of the staff were super friendly and helpful. They provided directions to the Metro, chatted to me when at the bar after the game, and helped me with other useful information (ie how to get to the beach). The room (single bed and quite small) was very clean. If I was being picky, there were various fittings in the bathroom that could have used a bit of attention (toilet roll holder, door handle, shower gel holder). The shower was powerful and did the job. Towels were clean, soft and changed daily. To be honest I didn't spend much time in my room. I had no problem sleeping. It was quiet, dark and the bed was comfortable. Wifi also worked fine for me. I had to log in every time I used it, but had success using a laptop, iPad, and iPhone. I ate breakfast at the hotel on my first morning. I went with the cooked breakfast. It was cooked well and I enjoyed it. The coffee was ok - despite it being served in a large-ish pot, there was only enough coffee for 1 and a half small cups. I did get a pot refill with no problem however. The hotel does have limited free parking. I managed to get my car parked without a problem for my whole stay. I would recommend The Lonsdale pub next to the Metro station for a pint. They do various ales, and decent pub food. Also I drove to the beach (Tynemouth) in 20 mins from the hotel. I found the Surfcafe there, and ate breakfast there the following 2 mornings - just because I like being at the beach. :) There are plenty of bars and restaurants within close walking distance to the hotel. They looked pretty busy in the evening. I paid £50 ish a night. I would stay again.
Pre-paid for accommodation in theory not allowing changes, but meeting dates were changed a late notice. Spoke to hotel staff and as they had vacancy were very accommodating and helpful allowing me to change dates without incurring any additional costs. Had booked a 'cosy double' room but found I had a full double on arrival. Handy for local bars and restaurants and Metro only few minutes walk away for access to Newcastle
Hotel parking is not very good, it is round the back of the hotel, and did not feel secure. I would suggest getting there early to ensure a parking space. High speed internet was non-existent in room 22 On the plus side there are plenty of bars, and places to eat within walking distance
Good location in heart of Jesmond with plenty of bars and restaurants in short walking distance. Very limited car parking space mind. The hotel can be described as traditional insofar as a bit old fashioned and non corporate but is all the better for that. Clean and pleasant room. Nice modern bathroom. I experienced probably the warmest check in ever and all staff very helpful. The best bit, they still cook breakfast to order and it was perfect. Would recommend.
Staying in Newcastle for 3 nights. This hotel ticked the boxes - quiet, pleasant location but near to local shops, restaurants , had parking and near metro. Staff very pleasant on arrival and during stay and breakfast decent. Rooms clean and comfortable. Will stay again. Thanks
Always receive a very warm welcome. Brilliant location near metro but also quiet part of Osbourne Road.Lots of nice places to eat in the locality. Excellent value for money. Good standard of breakfast.
Booked this hotel's Winter Sale Offer, as a half way point travelling up to the Scottish Borders. The price of the double room was just over £51.00 so we were unsure what to expect. We were pleasantly surprised to have a lovely,clean, big room with huge bay windows overlooking the park opposite. For our evening meal we walked literally 5 minutes up the road to an Italian restaurant called Sale-Pepe (Jesmond area) We ordered the spicy chicken which was ok and filling, the Tiramisus was good! The service was excellent. Overall a cheap hotel stay which allowed us to have a good evening meal on our way to Scotland. Would stay there again on our next visit up north.
We thought the room was lovely, in a good location, about 6 pounds in a taxi to the centre, and very friendly staff! Had no trouble whatsoever and thought the room was very nice. Great value for money in our opinion and we would definitely return again.
I stay at this hotel when I'm working at Benton Park View. It's about three miles away so easy by taxi or an 8 minute walk to West Jesmond metro station and about 10 mins to Longbenton or back to Central Station. Very friendly staff. Rooms are comfortable and quiet. Good shower. Food is excellent. I love the salmon meal in the evening. Breakfast is excellent with choice of cereals etc and freshly cooked bacon and eggs etc. Just perfect. Thank you!
Perfect location for a night out in Jesmond. Pleasantly surprised with quality of room. However locating it was more difficult with misleading signage. Walking distance to bars, food and metro into Newcastle.
Hotel was comfortable, clean and friendly. It was a very nice hotel and in a great location, i would highly recommend this hotel for a stay in Newcastle. It is a ten minute walk to city centre and there are lots of bars and restaurants near by.
We were in the city for the 4th time in the last year or so, in order to attend meetings with the transplant team at the Freeman Hospital. This hotel was the best we have stayed in so far. It is homely but efficient, caring but not intrusive, well decorated and spotlessly clean. We plan to stay there the next time we come to the city's hospitals, from 700 miles away! Thanks Best Western for easing our stay and making a tough few days a little lighter.
I give this place one star but only because it had parking. In fact i didn't actually stay as my company had booked me a double room but upon arrival i was allocated a single. The room was no bigger than a child's bedroom and the decor was dated, floor sticky and i would not have dared look under the sheets, the bar area looks like something out of a cabaret nightclub from the 70's. I refused to stay and left steer clear of this hovel, you may cone away with something
manager127, Manager at BEST WESTERN New Kent Hotel, responded to this review
Thank you for your review. As your company had booked you into the wrong room type of your request the hotel was unable to accommodate you due to the hotel being fully booked on the night. As you decided not stay and use the facilities or encounter any service from our team I am not sure how you have conducted your review on the basis of a glance at our property. Please contact me personally should you wish to discuss the issue further.
We were wanting a place as a base for visiting sights in Northumberland, the New Kent was ideally placed for our days out. The hotel is only a few metres away from the restaurants and bars of Jesmond, but we never heard any noise from the nightlife - always good The room was a little on the small side, but that isn't an issue for us. It was clean and tidy with housekeeping everyday. The bathroom looked relatively new. Receptionists were always very good and helpful, nothing was too much trouble. Breakfast was mostly very good, anything cooked was wonderful but the 'fresh' croissants and banana loaf looked a little stale after the first morning. The only real downside was the noise from the plumbing, early mornings you could hear when most people were washing, showering etc. Overall we would recommend stay here - maybe bring earplugs for the mornings!
Lovely hotel, very friendly staff, rooms were lovely had just exactly what you needed. Breakfast was amazing! We went shopping in Newcastle and for a night out, Metro was just about 3 minutes straight in to the centre of Newcastle. Fine location if you don't want complete city centre location. There is a lovely pub just as you get off the Metro and hotel is not even a 5 min walk.
On the morning of !st Oct 2016 my wife and I decided we would spend the weekend in Newcastle. Trying to find a hotel at such short notice and at a reasonable price, was not easy but, we came across the New Kent whilst searching the net. They only had 2 or 3 rooms left but we made a booking for the night. Being short notice we did not expect much but, what a pleasant surprise. The hotel is situated in a leafy suburb, a short walk to the Metro, with easy access too Newcastle centre. Pleasant friendly staff, clean comfortable room, car parking and a good breakfast. Would certainly stay again if visiting Newcastle
I stayed at this hotel whilst on business and expected better. Reception staff were fine , breakfast looked like it had all been deep fried , 1 person serving who struggled with only 4 sets of guests in the evening.. When I mentioned this to the receptionist , he said "oh we have been busy tonight".... What.. 4 sets of guests and over a dozen empty tables.. Really?? The hotel really needs updating, by that I mean the decor, the reception, the stairs are steep too. I stayed at the rear of the hotel and it was so noisy outside , the wind clattered the rear fire escape stairs most of the night and I got little sleep. I just expected so much more from a Best Western. Disappointed .
My recent stay at the Best Western Jesmond was decent enough, room was clean and comfortable which is all you can ask for when paying the price. Meals in the hotel both breakfast and dinners that I had were again were ok and value for the money. The main negative I have about the hotel is the attitude of one of the members of staff who on the night I stayed was working on reception as well as behind the bar taking food and drink orders. I think his name is Chris...may well be wrong. This particular member of staff made everything seem an effort and made a song and dance about the kitchen being busy...this was no issue for me personally with the kitchen being busy and food being delayed but the way it was put across by this particular member of staff it was almost as if he was telling me to go eat somewhere else and that me ordering food was an inconvenience. The way he dealt with another customers complaint was very unprofessional "sorry about that" walked away to carry out one of his duties was as far as his efforts went, maybe he should've concentrated his energy and efforts sorting that customer out rather than making an event of telling me the kitchen was busy. Il be back and stay here again I'd imagine, let's hope the drama queen doesn't take my food order the night the kitchen is busy.
The hotel on the whole is ok, a warm welcome, the room was a little on the small side for a double room. Some of the fixtures and fittings were a bit poor DIY quality with a look of 80's/90's recycling. The room itself was clean and the bathroom also. The breakfast was very good with an extensive choice of both continental and full English which was perfectly cooked.
Very clean but very small and basic rooms. Staff friendly I found breakfast very expensive for size as I had room only booking I only had breakfast once in hotel. Ideal for bars on osbourne road very close by and metro
I stayed there due to a business meeting nearby. I read several negative reviews and saw pictures which kind of sent alarm bells before my trip so I was prepared for what could be coming my way. BW Diamond status sadly not recognised at check in.My room was probably recently refurbished because I couldn't fault it at all. Clean, tidy good enough for a couple of nights, good shower pressure, crispy towels and bed sheets. The hotel is situated at a good location. Some unpleasant odour in the communal areas on the staircase noticed, but did not infiltrate the room.Huge contrast in decoration of the communal areas (dated) and rooms (modern). Didn't try the breakfast but tried the bar food and I was happy with it. Selection of beers could be better. Parking is a bit hit and miss; if you are lucky to park at the front, by the entrance, then no probs. If you park at the rear though and you drive a large car, that can be a challenge and being in a residential area with allocated parking spaces you could be wondering aimlessly until you find a suitable spot to park, somewhere. WiFi ok-ish; temperamental. I would stay there again, although the parking issue would make me think twice.
Husband stayed here one night and remarked how friendly and helpful the staff were. He had a comfortable night's sleep with a good breakfast the following morning. He stayed in a single room as that was all that was available and said it was very comfortable.
Take the staff out of this hotel and put them in a newer establishment and you would have a great mix. I dined in the restaurant and really enjoyed the chicken main course, thanks chef. Overall, this hotel needs modernisation and updating. It is a shame as everywhere was clean and the room would tick all the boxes.
Stayed 2 nights at this hotel. Situated within easy walking distance of the Metro which gets you into Newcastle centre in around 10/15mins. Also nearby to plenty of bars & restaurants within Jesmond itself. Room was comfortable and quiet. Breakfast was usual buffet style selection and cooked choices to order. Dining room is large and bright. Staff were very pleasant and efficient. As with many BW hotels it could maybe do with a bit of modernising, but it is clean and well maintained.
The hotel although set on a busy road is very close to lovely parks which is great when you have the dog with you. It is close enough to walk into the city centre, about a 20 minute walk. We would use this hotel again.
Very good location for visiting at Freeman Hospital where I had a relative in for a transplant, 20 minute walk if you choose to. Quiet end of a very busy road for hotels & bars.Staff were excellent, full marks to them.
Wanted a hotel close to town and the action but in peaceful surrondings. This ticks the boxes. It is beyond the main 'action' on Osbourne Road in Jesmond which is known for its nightlife. Looks over St Georges Parish church (worth a visit), has car parking and the bar is for residents only. It is in easy walking distance to Jesmond and a £3 taxi ride to the main part of the city or waterfront. The rooms are clean and the staff very helpful. We stayed for two nights for our daughters graduation. The breakfast is adequate (have had better and have had worse)
I stay here often for work and always have a lovely welcome from the staff. Rooms are well equipped and the family rooms are great with tea and coffee available, hairdryer etc. The rooms have recently been refurbished and look nice. Breakfast is good too as is the food in the restaurant - the Slider Board is my favourite.
Due to being away with work a lot I have the pleasure of staying in a variety of hotels. I arrived at the New Kent Hotel late evening, roughly 9pm, and was told to park my car down the side of the building. After checking in I went up to my room which was relatively basic however what struck me was that there wasn't a thermostat control or any method of altering the room temperature. As a rule I'm generally warm all the time however the room was quite cold and the radiators weren't on so I didn't warm up until I actually got into bed! The bathroom was the nicest part to the hotel that I saw having recently been refurbished and looked modern with a decent (and hot) shower. After showering in the morning I was in need of a hairdryer to which there wasn't one in the room so proceeded to make my way to reception. No one was on the counter so I rang the bell and without asking what I wanted a man popped his head around the corner and said he's gone to the shop and will be back soon. This meant I then stood waiting in reception for someone to arrive which thankfully was only a matter of minutes. The gentlemen who returned with was very helpful and went to a room that was vacant to source me a hairdryer. Once I'd packed up I made my way to the car which was now blocked in by another vehicle (at no point on arrival the night before was I asked the time I'd be leaving or informed that this might happen) so I went back to reception to ask if the car could be moved. The lady I spoke with this time was again helpful and tried to find the owner however was unable to but did find the owner of the car the other side of the building. This then meant I needed to reverse down a tight gap and out through the back. All in all I ended up being 15 minutes late for my meeting with work after all that happened. I've given the overall rating just 1 star as I don't see how my stay could have been much worse. For those thinking of staying at the New Kent Hotel I'd advise against it as there's quite a number of hotels in the area. If anything I'd compare the Best Western to that of B&B's I've previously stayed at in Blackpool in years gone by and that's at a push as I've had a much better experience at those places than this one.
We used this hotel for a overnight stay so my daughter could look at Newcastle university. In general this hotel is a good standard 3*. It could do with some updating in place's. Room's are small but comfortable, with everything you need. It's close to the city centre (1.6 miles). I had no problems with the parking, but spaces do seem to be limited. The breakfast was good with plenty to choose from. We didn't use the bar or restaurant. Good 3* for the price £45 for a single room with breakfast. I would use this hotel again, if we go back to newcastle.
Beautiful day in Newcastle, all hotels in the same street where having terraces open and full with guests, on my request do you have a terrace open at checking in, the answer was afrossen the street in the park you can sit! Bar was closed, no elevator, no help with luggage, with my diner steak wasn't available, cappuccino they didn't have or couldn't make, poor quality of food in almost empty restaurant where in the same street many hotels were very occupied, question why.
I stayed here for 3 nights when working in newcastle, upon arrival the staff were very friendly. The rooms were clean but in need refurbishment the bathroom was very dated and run down but overall it was clean. The food was ok and there was free parking.
Booked for a meeting, meeting location was only round the corner. Therefore I thought this would be ok. However, for the price the rooms are really outdated. I luckily requested a re-furb room but only got a re-furb bathroom which was nice bit turned horrible. Where the toilet meets the floor it leaked the whole bathroom!! Horrible. I caught conjunctivitis and really bad ear infection from here. Food was good and breakfast was nice and brought to the room. Staff in dining were great. The staff on reception need to be woken up and re-trained. Also cleaners were not the nicest. However, I will never stay in a Best Western after this experience.
Really friendly staff in this nice 3* hotel, the hotel was clean, had all the basics and was ideal for a couple of nights. Comfy beds, nice dinner and breakfast and really offers everything you need. Situated on a main road but certainly not noisy.
Brilliant hotel in Jesmond not too far from Newcastle city centre. Rooms were very clean and modern, breakfast 10/10 with cereal, fruit juice, yogurt and a cooked breakfast on offer. Friendly staff that made you feel welcome, especially Susan and Jimi. Lovely restaurant area and bar with reasonable prices. Will definitely be back ????
Nicely located in a quiet neighborhood , this hotel offers parking space and is a 10 minutes walk to the nearest metro station . The room was clean , spacious , the beds were comfortable but the fan in the bathroom made a weird noise . It could be noisy if guests on the top floor are having a party or if someone in an adjacent room was using the shower . Service is efficient and friendly and the front office staff was very helpful to provide info. on restaurants , transportation and sightseeing . Excellent WIFI reception and good TV selection . Not many restaurants nearby but dining at the bar was really good at competitive pricing . Overall a very good value .
Visited the New Kent Hotel for Sunday lunch, there was 2 adults and 2 kids. We had an offer that gave adults a 3 course lunch for £10.95 each and the kids eat free. The portion sizes were tremendous, the kids got the same as the adults, which doesn't happen very often. I ordered fishcakes to start, they were made of cod and salmon, very good, the rest of the table had potato skins which come with garlic sauce and BBQ sauce, everyone said they were lovely. There was a choice of Pork, chicken, beef, lamb or woof fish for main (also a vegetarian Kiev but we are carnivores) so everyone ordered the lamb. It was served with Yorkshire pudding, roast potatoes and gravy, then a bowl of veggies came to accompany it. Nothing was left, it was really nice. For dessert, there was a choice of raspberry rularde, peanut butter millionaires cake, chocolate cake, lemon shortbread cheesecake (which we were going to her but they had sold out), chocolate cheesecake and spotted dick with custard. We got 1 millionaires cake, which had a lovely taste, 1 raspberry rularde which was lovely and light, 1 spotted dick which was nice but too heavy after everything else, and 1 chocolate cheesecake which in my opinion was the best choice. Everyone was that contented, that when we got home everyone had a Sunday dinner snooze. The staff are really attentive and very professional, top marks to everyone. We will be back for more.
The hotel situated within Jesmond, a suburb of Newcastle offers a great range of food and drink. The room I stayed in was clean tidy and modern and overlooked the green by the church. The bathroom was very modern How I rated it: (??s) Food: ?????????? Drink: ?????????? Friendliness of staff: ?????????? Location: ?????????? Room: ?????????? All in all a very pleasant stay.
The decor may be a little tired but this was a great find for a good nights sleep and value for money. Staff really helpful and friendly. Free parking and easy reach of city centre by Metro. Would recommend.
I stayed here for two nights whilst visiting family. The front of house was welcoming. The room was large and comfortable as was the bed. En-suite was roomy and the facility good. Deco in the bedroom and reception rooms was a bit dated but pleasant. I could hear some movement of guests overhead but as the hotel is not a modern purpose built building then this can be expected. The location was quiet but only a short walk away from Jesmond's busy Main Street with plenty of bars and restaurants. There was a good choice of continental and traditional for breakfast. The room rate was reasonably priced. Overall a pleasant stay. I will use this hotel again for my convenience.
Nice hotel smallish room but clean. Only to sleep in so weren't bothered. I must say beautiful breakfast best I've had in a hotel in a long while. Good for a night out and close to all amenities. Also breakfast available till 10 on a wk/end and check out is 11 so no rushing around which we prefer. Would recommend overall.
Great service, staff very helpful, well appointed, good location and nice n clean, highly recommended and will be back again. The rooms are all well decorated, and breakfast is good and well priced. Easy to get into the city centre and lots of bars nearby.
Arrived about 9pm and there are only 3 parking spaces with 1 disabled bay which were all taken. The adjacent streets are residents only so had to park across the street near the church and walk back with my luggage. I was given room 22 on the top floor. Staff quite friendly but did not offer to help with luggage and no lift. Quite a cramped room and I could hear the TV in the room below also the floor creaked terribly. I swapped to room 3 and again the floor creaked badly but at least the bathroom is refurbished in that room. Due to creaky floors and design of the building you can hear other guests walking around in the room above and neighbours noises. Overall the hotel feels tired with dated decor and the lack of sound proofing and poor parking is a big minus for me. I definitely would not recommend or stay there again.
Basic Hotel but clean. Room very small and walls thin so noise can be heard from other rooms. Not one of my top hotels but not bottom either. Staff all very friendly. My room was booked through the firm and did not include breakfast. I paid for breakfast on my first day but when discovering the price decided it was not worth it so bought some oats from a local supermarket and had those in my room instead. I spilled a small amount of coffee on my quilt cover second night in and it was not changed until 2 days afterwards but the rest of the room was cleaned very well to a good standard
Have stayed one night here for the past 3-4 years. Reasonable rooms, good breakfast, Limited choice of evening meals but quality of food is good. Hotel has limited off road parking at rear of hotel. A reasonable price to pay for this kind of hotel just aaover a mile or so from the city centre.
First rom offered was not as good as I had hoped as I was there to attend the Freeman Hospital for a heart procedure and felt being squeezed up against a wall was not acceptable, we were moved at myrequest to a more spacious room
My room was a small one a double single (bed is bigger than a single but room small). It was fine for my single occupancy and gives you more room than a single room. The room was nice and quiet and had tea and coffee making. I arrived Sunday to be told that the restaurant was closed that evening as the hotel was not busy I understand this but it might have been nice to have been contacted before I arrived, this is my only very small criticism. Breakfast is very good so save time to relax and enjoy. I look forward to staying again soon. All the staff are very friendly and keen to help.
we were visiting our son in the freeman hospital. This hotel is about a mile away and the walk is comparitively easy if you are an average walker. The last section after the bridge, is fairly steep so could be a problem for some. There is a shorter walk through the park which looked nice but we didn't try it. The hill could still be an issue though. A quiet area when we were there. Shops a short level walk behind the hotel. The breakfasts were excellent. A wide choice with properly cooked fried eggs. A rarity. No brown lace and no uncooked white, even on the top. And the yolk still runny. Perfect. Rooms quite small but comfortable. Only problem really was if you travel by train, as we did, and don't know the area, then the bus service from the hotel doesn't go near the station. The metro, which does, is a 5 minute walk away we were told. Also no buses to the hospital. The staff were pleasant, helpful and friendly at all times. Would recommend unreservedy.
A friendly hotel in a nice suburb of Newcastle with proximity to the city centre. Good local amenities. I am a regular customer and my only concern on this visit was a lack of heating on Friday afternoon and again early Saturday evening. I had to ask for a portable heater. Otherwise excellent as always.
Stayed at the New Kent Best Western in February 2016. Staff were very friendly and helpful,I cannot fault the staff! My room was clean,warm and relatively well decorated but I think it's due redecoration. The bathroom was brand new and very well fitted! My only qualm would be that the bed was very small and wobbled whenever I moved, my colleague was in the room next to me and could hear the bed wobbling and banging about. Breakfast was average.
I spent two night here and ended up with parking fines. The rooms were ok - I chose to take a walk and find something else for evening meals. The breakfast was good though. I had a single room which was unusual but worked for my needs.
There is not as much "on site" parking as there are rooms. Since it was just a few days before Christmas this did not seem to be a problem. The main restaurant was shut in the evening but the bar area was doing a decent menu so no problem there. The bar room had lots of room and a good sized bath. As I only have a shower at home a soak in the tub was a welcome change. Checkout was easy and relaxed and the breakfast really appreciated. A PROPER cooked breakfast was fantastic, instead of bacon and egg "something" in warming pots that is so common in many hotels now. Please keep this up.
Really friendly staff, great location to city, I had a room that had been recently been refitted the other members has older style rooms which were very clean but a little dated. Breakfast was nice and fresh Overall excellent stay and would happily return
This is an excellent value hotel in a quiet but convenient location providing all I require at a reasonable price. My room was warm until I went to bed on what were cold nights. Just one warning - it can be uncharacteristically extremely noisy if there is a party in the restaurant. It is to be avoided if you plan on staying in during the evening on a party night. Check before booking. Otherwise it comes highly recommended by me.
Booked this hotel for the purpose of a night out in Newcastle after Christmas shopping all day. On arrival on a very wet day nothing sparked from the outside, along with a parking cone beside the drain pipes. Entering reception we were greeted with a friendly smile and checked in promptly. Two floors up and we found a rather small but pleasant room - apart from the temperature. It had been a cold day, but this room was freezing. A quick complaint at reception and all was sorted. Later that evening we arrived back at the hotel looking for a quick bite to eat. While we knew the restaurant was closed nothing prepared us for the bar being shut, and no night service from the porter. In the end we had to walk to a takeaway in the pouring rain for pizza and juice. Even though the pizza shop was not too far, and was the best ever I wouldn't recommend walking down the lane in the rain anytime
Stayed several nights in different rooms but rooms very tired and not very welcoming. However the food was good and the staff excellent. Hotel desperately in need of an update. No evening meal available on a Sunday!
I have stayed at New Kent Hotel twice now and found it welcoming, comfortable and convenient for Jesmond, the universities and the city centre, which are ten minutes to the Metro and then two or three stops away.
I think it's always wise to review a hotel with a firm eye on how much one paid for the room. Normally, I'd stay in better hotels than this, but I'd pay a lot more, that's for sure. The reception was welcoming and the gentleman manning the front desk was polite and helpful. We stayed in Room 1 which we found to be spacious and clean. The building is of course, a converted large house and so the creaking of the floorboards and the thin walls between rooms is, in a way, standard. Tea and coffee making facilities were all fine, good quality biscuits on the side, and plenty of hot water in the bathroom. As the Premier Inn in Holystone is now charging £80+ per night, this hotel is great value-for-money. One small addition: We booked in advance for two further stays, and paid in advance. Our confirmation stated that we can cancel with up to 24 hours notice. The Freeman Hospital changed our dates we had to cancel. When we called the hotel, we were informed that a refund was not possible. After a bit of a frustrating conversation, we were informed that a refund was possible, which is good because that's exactly what the terms and conditions state.
Stayed here for a Saturday and Sunday night with a friend and my two daughters. My room (17) was large, clean, comfortable and quiet and the bathroom was very stylish. We found all the staff to be really helpful and there were no problems with the (free) parking. Our package didn't include breakfast but we found a lovely café (Delicious Decadence) run by a young woman one stop north on the metro line which we would recommend.
My husband and I stayed at the New Kent Hotel on the 26th/27th September and were pleasantly surprised at the accommodation. We were in room 14 at the rear of the property and while we didn't have a view the room was quiet, it held a double and a single bed which were very comfortable. The room was well decorated and very clean. The bathroom had a bath with shower over and was a good size. The only thing is that the hotel is a maze of corridors and steps, so maybe not so good for someone who isn't very mobile. Breakfast was good and the staff very helpful. Its far enough away from the nightlife on Osbourne Road so as not to be too noisy.
Sunday night here after the Great North Run. The room was clean and of a decent size and the bed comfortable. It was side on to the wall which always makes getting out awkward but the area was lively (in a good way) and the hotel was well accessible. For the pretty modest room only price we paid it was very hard to argue. We would certainly go back.
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