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Best Western Plus Hotel West I-64, New Albany

4.0/5  - basé sur 505 notations.
411 W Spring Street, 47150-3615, New Albany, United States - Ver el mapa

Situado a solamente 8 kilómetros del centro de Louisville, Kentucky y el YUM Center, el Best Western Plus® West I-64 se encuentra a solamente 11 kilómetros del Casino Horseshoe. La pintoresca e histórica localidad de New Albany ha experimentado un vertiginoso crecimiento durante los últimos años. El distrito del centro se ha convertido en el auténtico epicentro de la actividad local con la apertura de numerosos restaurantes y tiendas. En su 200º aniversario, New Albany, cobra vida y deja su impronta en la región. Estamos totalmente seguros de que los viajeros de vacaciones apreciarán la excelente ubicación de nuestro hotel a poca distancia de Louisville, sede del Derby de Kentucky. Entre otras atracciones familiares próximas se encuentran Extreme Park, Waterfront Park y el Parque Estatal Falls of Ohio. Los adultos podrán pasar una tarde en el Horseshoe Casino o disfrutar de un vino en las bodegas Huber's Orchard and Winery. Los cruceros por el río le permitirán disfrutar de fantásticas vistas de la ciudad, así que le sugerimos subir a bordo del Belle of Louisville durante su estancia en New Albany, Indiana. Gracias a la proximidad de nuestro hotel a Louisville, los viajeros de negocios podrán disfrutar de la mayor comodidad durante sus desplazamientos. Entre las empresas cercanas se incluyen Bass Pro Shop, el centro comercial Green Tree y muchas más. También nos encontramos situados a poca distancia del Kentucky International Convention Center, el Yum Center y numerosos museos. Aquí encontrará igualmente una completa gama de servicios de negocios, como por ejemplo dos salas de reuniones y un centro de negocios abierto las 24 horas con acceso gratuito a Internet de alta velocidad. Ofrecemos suites con Jacuzzi®. Con un firme compromiso con las actividades de las instituciones de educación superior de la zona, aquí podrá encontrar los campus de la Indiana University Southeast, Ivy Tech, Purdue Technology Center y la Universidad de Louisville a poca distancia del hotel. A diferencia de otros hoteles de las inmediaciones de Louisville, nuestro establecimiento cuenta con la mejor piscina cubierta de Albany (piscina olímpica de 2,7 metros de profundidad), el lugar perfecto para relajarse tras un largo día de reuniones o visitas a lugares de interés. Reserve su próxima estancia en el Best Western Plus® West I-64.

Best Western Plus

Hotel West I-64

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Opinión de nuestros clientes

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Certificate of Excellence 2018
GreenLeader Silver
 
Basado en la opinión de 505 huéspedes
NOTA EMITIDA
Excelente
206
Muy bueno
152
Normal
82
Malo
34
Pésimo
31
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
42
De negocios De negocios
107
En familia En familia
180
En pareja En pareja
118
En solitario En solitario
25
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"asked for a refund and left"

2
10/07/2018

I'm not sure where these good reviews are coming from - maybe it was that the hotel was almost full when we got there - we tried staying but the 3 rooms we saw were horrible. The first room had plaster coming off the ceiling by the window and what looked like a water leak (that ended up being the best of the 3) - the 2nd and 3rd rooms were the king suites that have a huge bath tub in the room - both of them needed to be caulked and had a huge moisture smell in the room. For the price we weren't expecting fancy but we were at least expecting clean. When we went and asked to cancel/refund our reservation we noticed there was even water damage on the wall by the front desk (apparently someone had left water running in the room above and it leaked). We were told the hotel is getting ready to do renovations in a few weeks and are hoping that is true. The staff that we dealt with was very polite - otherwise I wouldn't even rate this hotel as poor.

"One of the worst hotel experiences I've ever had."

1
09/07/2018

Keycards do not lock doors so anyone can just walk into your room had maintenance try to fix it for 3 days and want fixed. I asked to switch rooms and got downgraded. Then the new keycards keep having to be reset because they do not work and wouldnt open our room door, pool, fitness room or anything. We did not get any maid service the entire 5 days there. We asked several times but noone came in to clean or give new towels or take trash at all. We had to ask for towels and got attitude from the hotel staff because they had to walk down the hall to get us towels. Vut we wouldnt of had to if they would of just cleaned our room daily. Breakfast was a joke, staff say and talked and would not refill the food. And dont even think of going down after 930 for breakfast even though you still have one hour left of breakfast because they will not refill the food they keep the last batch for staff to eat so you will not have anything left. Would not recommend this hotel to anyone. Worst experience. Only gave it a 1 cause I had to chose something. Do not book here.

"Very Disappointing"

1
02/07/2018

I chose this hotel because it was a Best Western Plus and we had used them before. Clohe at the front desk checked us in and was very friendly and helpful.. We went to check the room and found mold on the bathroom ceiling and around the bottom of the toilet. She moved us to another room and the air conditioner did not work. She then sent Jimmy the maintenance man with us to finally find a room that we could stay in. This room had torn drapes, rusted towel bar and paper holder. It was getting frustrating so took the room. Later that evening we opened the bed and the sheet had a big yellow stain in the middle. Laurie then at front desk sent executive house keeper Chasity to verify and change the sheet. All the staff tried their best to make things right which was very difficult as this hotel needs to be renovated.

"Excellent Stay"

4
27/06/2018

Great experience staying here. The staff went above and beyond to make us feel very welcome. Cleanliness of our room and the entire facility was better than most. Delicious hot breakfast in an airy open room. Updated, modern vibe. There is a pool but I didn't have a chance to take advantage of that on this trip. Would absolutely stay here again.

"Bad area for families."

2
26/06/2018

So not recommend this hotel! Our room was clean and the front desk staff, Chloe, was very helpful. But that's about all I can say. I did not have the room cleaned during our stay and did not feel comfortable leaving anything in the room. I wasn't comfortable leaving my car anywhere other than next to the front doors or leaving the hotel after dark. Ended up eating 3 meals from the attached Subway because there was nothing else near and I was not comfortable leaving alone or after dark

"Poor quality here. I would not recommend"

1
26/06/2018

No towels in my room. I had to ask the desk for towels everyday I stayed. Was only given bath towels. No hand towels or washcloths. Trash wasn't emptied. The floor wasn't cleaned. Shoddy house keeping over all. The staff was friendly though.

"Great stay!"

4
23/06/2018

I was here for five nights and have zero complaints. The staff was super nice and inviting. Buffet breakfast was tasty with multiple options. Clean, comfy, and quiet even in a busy area. Convenient to most everything.

"Not accomodating to our group"

3
20/06/2018

The pool wasn't working. As the primary reason for booking was availbility of pool for uddle in a hotelkids and adults to gather together it was a big letdown. There was an outdoor area off the pool with seating but wouldn't allow us there so our only recourse to leave the hotel or huddle in a room

"We came back 3 years later"

4
05/06/2018

We came with friends to Louisville and I really had a nice stay years back when I came with my daughter. Again ---- our stay was most enjoyable. The room was perfect for 4 adults and starting the day with so many hot breakfast choices is a great way to start your morning. All of the staff that we spoke to was very kind and helpful. A shout out to the breakfast staff for staying on top of things and keeping things stocked with fresh and hot options. Beds were comfy, room was clean. Having the small fridge and microwave was also nice. Thanks and we will return. Great location!

"Loved the Pool!"

4
14/05/2018

We stayed here with a large group of kids. While the rooms were just average, the giant pool was a huge hit with all of the kids. Staff was very helpful and friendly. The hotel is close to the highway but getting there can be tricky! We will stay here again.

"Disappointed"

3
04/05/2018

While the staff was friendly and courteous, the room was disappointing. There were bugs in the bathroom light fixture and the room was not well cleaned. The bed was comfortable enough. Considering the other hotels we have stayed in at a comparable price, we probably won't be choosing this brand again.

"Not a good stay"

1
03/05/2018

Room had a smell. When we checked in they bathroom had urin on the toilet seat. Hair in the tub. We had ask for early check in and were told we could do that. Checking into the hotel they said they had no clean room so we did not get early check in. Was told they would take care and give us a discount at check out but did not.

"Good Place to Stay"

5
25/04/2018

We have stayed here on several occasions in recent years. Our experiences have overall been very positive. The hotel can be quite busy when events are occurring in the area. That said, the staff does a great job of keeping up with things. The breakfast area can get crowded on some mornings, but they do a great job of keeping it stocked. When it looked like there wouldn't be enough space for everyone to sit, they opened up another area to accommodate everyone. We had a room on the 4th floor facing the interstate. You could occasionally hear a truck braking, but outside of that it was relatively quiet. If our travels bring us back this direction in the future, we would definitely stay here again.

"Nice hotel stay"

3
19/04/2018

Room was fairly clean, front desk staff was friendly, beds comfortable. Was a short overnight stay arriving late & leaving early so I didn't get a chance to take in any amenities or even breakfast. Could hear constantly running water sound in bathroom from another room. Toilet handle had to be held down all the way to get it to flush. Area around hotel didn't seem the greatest.

"Not clean and in disrepair"

1
10/04/2018

We drove here from Canada to attend T4G in Louisville. This hotel looked so nice online and even though it was pretty pricey, we booked it for proximity to the KFC Yum centre. Front desk staff was very helpful. Lobby was nice. We got up to our room and were shocked. The room was not locked. The lock latch was flipped somthe door was open. We entered and found the room looked ready but the bathroom was DIRTY. It was clear the floor had not been washed. The bottom of the toilet was not wiped. It looked so unclean it was gross. Beyond that, the room is in disrepair. Bathroom door handle looks like it is broken. 5e transition strip is missing from the bathroom doorway. The carpet is coming away from walls. Just not nice. Not worth the money. This should not be a best western plus. It is not nice. We are very disappointed.

"Trip Advisor Rating FAILS"

2
05/04/2018

I WAS DUPED BY TRIP ADVISOR'S RATING!!! This hotel meets my absolute minimum standards. If I hadn't already guaranteed the room on my card, I would have left. First the positives: the front desk staff was friendly, the lobby appearance was fine. The hotel was quiet. The neutral: I'm certain the linens and towels were clean. That's a dealbreaker for sure. The room decor was nice but half-assed (pardon the expression). The bad: NO ATTENTION TO DETAIL. Details add up and make the difference. Sloppy finish job (paint etc) wrecked any sense of "remodel" the room had received. There was trash on the floor...not mine. The tissue "Kleenex" was empty. Double dose of decaf coffee...no regular. No hair dryer. Incredibly lumpy, hard pillows. Filthy elevator. Exterior side door...unlocked night & day. Most employees without uniform or name tag...hard to distinguish employees from guests. Clocks all set to the wrong time (weird...getting picky now). The takeaway: Do not stay here unless your only other choice is sleeping in your car. If they're missing the details, I have to assume some big things are getting missed as well. I spend upwards of 75 nights per year in a hotel.

"Nice quite hotel"

5
04/04/2018

Nice hotel for the price. I stay here anytime I come to the Louisville area. Right beside the Interstate so it is very easy to get to. Parking lot is well lit which is always one of my concerns as I work late.

"Pool Closed during the day."

3
29/03/2018

We stayed for three nights during our Spring Break. We chose this hotel because of the location, price, wifi, breakfast, & pool. We were very disappointed when we checked in and there way a sign stating that they were renting out their pool for lifeguard training, so hotel guests could not swim during that time. Most days the hours were from 1-5 that they were closed. We were VERY disappointed because this was a huge reason why we chose this hotel. The pool is fairly large, but goes up to 5'5 fairly quickly, so my 7 year old couldn't get too far away from the steps. The water temperature was perfect and it wasn't suffocatingly warm if you were just watching. Also, there were never any towels at the pool unless my husband complained at the front desk. Our room was decent, nothing amazing. The table was falling apart, fridge didn't work real well, and shower rod was very loose, also the shower didn't drain well, but those are minor things we can deal with. Subway was connected, so we ate that one night for dinner. The kids enjoyed that because they didn't have to leave the hotel. We enjoyed the breakfast. There was a good variety of food, healthy options as well as normal sugary breakfast items. I ate greek yogurt with walnuts and craisins. I read some reviews about the ac/heat making noise. We just had the fan on and that worked well for us. However, one night we did turn on the ac and it was making some noise, it bothered the kids, so we ended up turning it off and just running the fan.

"Better than expected"

5
29/03/2018

Sometimes just off the highway accommodations are not that good especially for this price. This place was far and above and was just lovely. The Plus really means it. The breakfast is far better than most.

"Convenient"

4
26/03/2018

Went there for a truck show. Loved the location. It was close enough to the Kentucky Exposition Center to get there in good time, but out of the chaos of downtown. I enjoyed my stay there. The staff was very friendly and helpful.

"Disgusting! Avoid at all costs."

1
26/03/2018

I was so disgusted and appalled at this hotel stay that I felt compelled to share and hopefully prevent others from thinking they were booking at a nice place. I honestly have no idea how this hotel is considered a Best Westernn "Plus." I will list below all of the things that were not satisfactory during our stay: -When we arrived at 10:30 pm, I had to wait 10 minutes before a front desk attendant showed up to even check in. Once she did, I asked her a few questions, none of which she knew the answer to, informing me that she had only been working there less than 2 weeks. -The hotel is very old, and though some updates have been made, most are cosmetic band-aids only. -We had the following issues with our room: bathroom floor was extremely dirty (no possible way it had been swept), the carpet was fraying/pulling at all of the thresholds, we only had 2 sets of towels for 4 people (including wash cloths), there was no kleenex, the beds didn't match (one bed had a coverlet for decor and the other didn't), one of the bedskirts had something disgusting spilled on it and it was still there, the bedding was basically just a sheet (the most thin bedding I have ever had at a hotel), pillows were lumpy, bathroom ceiling was covered with orange spots of some kind, the refrigerator had someone else's food left in it, the room was very cold and drafty (combined with the threadbare bedding). Honestly, I tried to stop looking because I was so grossed out but knew that switching rooms was not an option (the hotel was sold out) and it was too late to move anywhere since we had 2 children with us who needed to go to bed. -When we called the front desk to ask for more towels (as covered above) when someone finally brought us some, the man was not wearing a nametag and was wearing a sweatshirt--hard to identify as staff. It made us nervous, and even more so since it was so late at night. He still did not bring wash cloths, only towels, so he had to come back again. -Breakfast: Atrocious! The counter area was a mess and hadn't been wiped or cleaned probably since it was initially put out. The floors in the breakfast area were SO dirty--lots of dirty smudges and spots that made it look like it hadn't been mopped in weeks. One of the tables had a spill under it that had spread all over the floor. Instead of being cleaned up, they put 5 yellow caution signs over all of the liquid and just left it there. The breakfast attendant was friendly, but wasn't working. She sat the whole time we were in there and could be heard discussing/complaining about her job with a man I assume must also work there. We were there eating for 30 minutes and she talked the whole time, not working. She was covered in splatters/spills all over her clothing, not sure from what. Another worker who showed up at the end of breakfast was also covered in splatters of something from head to toe, at which point in time the attendant started talking to him instead of cleaning up the breakfast, which had since ended. -Upon checkout, no one asked us how our stay was, or thanked us for our business. I wanted to complain, but after all we had experienced I assumed that no one would care anyway. To make a long story short, STAY AWAY! I probably should have taken photos but I was just so disgusted I wanted to not think about it and get out of there as soon as possible.

"We Return Every Year"

4
21/02/2018

We've stayed here each of the past six years that we've come to Louisville. The price is good for the excellent accommodations. The breakfast ladies do a superb job of keeping the busy breakfast area well-stocked. It's a quick and easy drive each morning to the Kentucky Exposition Center.

"clean room and nice hotel, close to casino"

5
19/02/2018

For the price, this is a nice clean hotel. New albany looks like a nice town also. We stayed here for easy access to casino, we used uber all weekend, and at the most were $20. a trip, which is affordable, and easy to get. For the money for staying at casino, or staying close, this is the way to go.

"Good hotel, bad mattresses"

4
10/02/2018

The hotel staff and hotel itself was good. It even has a subway in the building which was super convenient when it came time for dinner. The mattresses however were not comfortable. It's been a week since our stay and my back still hasn't recovered.

"Nice"

4
24/01/2018

The hotel is nice and clean. The staff was wonderfully friendly. Our bathroom could use some maintenance. Needs a stronger blow dryer. Blew hot hair with no force. We were on the odd side of the hotel, unfortunately next to the highway. Lots of semi traffic and road noise. I'd recommend even numbered rooms due to this. Breakfast selection was great. Lots of options and what we did have tasted good. The coffee was good and can be compared to McDonalds. Would recommend this hotel for anyone.

"Clean room and nice hotel"

3
22/01/2018

I recently stayed here on business. The hotel was clean and the staff were very pleasant. I stayed in a king size room it was clean and very well up kept. They do have A complementary breakfast but the morning I was there someone at spilled something Although cordoned of it stayed It was still On the floor when I left over an hour later. I would stay here again for the price.

"comfortable / convient"

4
03/01/2018

this place is very well located and has a wonderful caring staff and fantastic breakfast the room was clean and comfortable. the staff was very helpful and friendly. the bed was very comfortable. the location of the hotel was right off the main highway and easily accessible to the city and events that surround it

"Traveling to east coast"

5
12/12/2017

Always enjoy staying at this Best Western. Easy access off of the interstate. Pleasant staff. Excellent breakfast. Clean rooms. Have never had any concerns or issues. We will definitely be staying here again in our travels.

"Present drop off"

4
10/12/2017

Service was great. Staff very helpful especially with late check in. Forgot toothpaste and they had some at desk. Breakfast was good, only had sausage this day for a meat, computer went down during night so express check wasn't available but checking out was quick

"Great stay"

4
29/11/2017

We met family and friends for a holiday week. Great place to stay. The staff was very helpful. The breakfast was satisfying, and there were many options. The location was good. The pool was very relaxing, and a good way to get a little exercising in.

"Hard to get to"

4
27/11/2017

Had difficulty getting to the hotel after getting off expressway at Exit 123. We could see the building, but had trouble figuring out how to get to it. Needs signage at the Exit 123 pointing the way to go.

"Exceptional stay"

5
21/11/2017

We thoroughly enjoyed our stay here! the Lobby was very clean and very updated decor. We came into town for a concert at the Mercury Ballroom. Our only regret is that our stay was for one night. Breakfast was Awesome! the staff was very friendly. we will definitely be back!

"One of the worst."

2
20/11/2017

Being a Diamond member I stay at A LOT of Best Western Hotels. This one has been the worst. Outside staff blew leaves and Debris all over my clean Cadillac CTS at check in. Check in staff were not knowledgeable on the check in procedure. There was a hole behind the shower head in the bathroom. I could go on but save yourself the trouble and find another hotel.

"No worries for a two night stay!"

4
18/11/2017

Stuck with a work trip for two nights in New Albany, IN. and while I'd rate the town a -1 star that is not what I got with our booked room. Room was very clean! I'm a snob and can tell you the sheets, pillows, bathroom walls etc all passed my test. Plenty of room, enough hot water for two people to take decent length showers, plenty of towels... you get the picture. TV is is modern with cable and accepted HDMI and USB which is a big + for me. Free breakfast was pretty good too, no need to leave the property to start your day off right. This review is being written from a businessman's point of view... didn't care about pools or amenities like that. Lets get real, its New Albany Indiana!

"Clean and convenient"

5
17/11/2017

The hotel was easy to get to, clean, easy check in - breakfast was a large room, clean, lots of options to choose from. The staff was friendly and professional. As a road warrior, I would stay here again.

"Wedding party"

5
07/11/2017

Wedding party, my son got married and a group of us blocked some rooms they were extremely helpful to everyone in the party. After the wedding we all met downstairs for breakfast the associates there were extremely nice and actually happy that we were there.

"Great for low expectations"

1
05/11/2017

The facility was not clean. The rooms were musty and not clean. The breakfast was bad, consider going to the Waffle Houuse across the street, although that staff stands outside the front door and smokes.

BestWesternHotels, Corporate at Best Western Plus West I-64, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Well worth it!"

5
27/10/2017

Ease of access from interstate. Quick check in and check out. Friendly staff. Super clean room! Was really impressed with the variety and quality of food at breakfast. I mean, who doesn't love bacon!!!

"Best Western Plus"

3
26/10/2017

We stayed at our first Best Western Plus in September in the western part of the U.S. It was fabulous in every aspect. Well-trained staff, design and cleanliness of room were perfection, amenities were wonderful, outstanding breakfast. After that stay, while visiting Louisville, KY, we decided to try out the only close Best Western Plus in New Albany, IN. This facility did not come close to what we had experienced in September. Upon checking out, it was offered at the front desk that renovations will begin soon. That's great; however, make sure your staff are well-trained in customer service, as well or any renovations to your facility won't make a positive difference. We will probably return because it is exceedingly easy to cross the bridge into downtown Louisville and not as much traffic.

"Everything about this hotel exceeded expectations."

5
24/10/2017

i reserved a room for one night as a place to crash after a long road trip. the front desk staff was super nice and helpful - giving local food options in walking distance ( 2 breweries so great location!) and cute downtown New Albany just a few blocks away. The room was quiet despite being right off the freeway - I heard no traffic noise. The pillows were abundant and squishy with very comfortable beds - I hate small flat pillows so I was in heaven. A mini fridge was in the room too for beverages and snack storage. The air conditioner actually kept the room sub - zero for my sleeping comfort. Breakfast the next morning was included and actually started early - I think 5:30 am which is perfect for early rising travelers. The food was great with lots of options compared to many hotel breakfasts I have had.

"Clean Rooms and Friendly Staff"

5
23/10/2017

The staff here was exceptionally friendly and helpful. From check-in, to breakfast, to check-out, to the friendly note left welcoming us from the housekeeping staff, everyone had a smile on their face and seemed genuinely concerned about our comfort and happiness during our stay. Comfortable, clean rooms- and breakfast was delicious each morning.

"Quick overnight stay for kids soccer game"

4
21/10/2017

Easy check in. Room clean. Beds comfortable. Pool big and warm. Had to make the long, wet, cold walk to front desk to request pool towels. Check for them before you get in. Good for a quick overnight, but not cheap. Skipped the breakfast and went to close by, local restaurant. Addrienne's was really good and next to a nice coffee shop, Quills. Walkable from hotel.

"Five stars"

5
20/10/2017

Had a wonderful time, got $15 off our price because we signed up with the rewards program! Cheapest room had a king size bed and hot tub.. great value and amazing service! Breakfast was wonderful!! Check out was a little too early lol really didn't want to leave!

"Great hotel but a lot of road noise"

5
18/10/2017

The hotel is located very close the a busy interstate, It is easy enough to get to and return to the interstate. Appearance of the hotel is good. Check in was a breeze. Rooms were spacious and very clean. There are 2 excellent restaurants within about 1/4 mile. Easy walk in a safe area. When I am traveling back to Florida I will make a point of staying here.

"Convenient Location and Quiet Rooms!"

4
11/10/2017

We stayed here three nights during a family wedding weekend. The place was clean, quiet and comfortable despite the large groups of clientele. The rooms do show a little wear and tear especially on the carpets and in the bathrooms, but overall we had a nice pleasant stay. The staff are warm and friendly and helpful too.

"Great stay across the river from Louisville"

5
11/10/2017

Conveniently located adjacent to interstate access and multiple restaurants/bars in old town New Albany and Jeffersonville, Indiana. Just over the Ohio River from Louisville and only 10 minutes from the airport. Pleasant staff. Rooms are clean and serviceable. Hot breakfast is great.

"Not The Best Best Western"

3
10/10/2017

I've stayed at this Best Western many times over the last several years because this is my home town and I now live out of town. However, the last few times I've stayed it is not as clean as it use to be. The rooms seem to only be cleaned in the "wear" areas. We moved the table and chairs to put down a blow up bed for my grandchild and the floor area was filthy! The corners of the rooms and the area along side the closest wall by the bed had fuzz, strings and what looked like crumbs on the floor and especially up in the corner. It was pretty much the same in all 3 of our rooms. The bathroom floor under the sink area didn't seem to be cleaned on a regular basis and I found something black lined along the drain in the sink. Fortunately I always carry "antiseptic wipes" and thoroughly cleaned all the surfaces. The past few times I've stayed here, none of the fans on the AC/Heating unit will stay on all the time. I like to have it on to drown out noises in the hall or anything outside. I've reported it while I've been there or when I've left but it seems to be the case in any room we have stayed in. I think the units need some updating! I'm glad to hear there are going to be building some other hotels near by. Maybe this will help to cause them to take better care with the competition! I'm really disappointed to see this and hope it will change before our next visit. However, the breakfast is great with lots of options and Doris is just the best hostess ever. Most all of the employees are very friendly and helpful.

"Close to big city, but not in it"

5
05/10/2017

nice, clean, good breakfast, quiet area. nice place to stay when visiting Louisville but not have to stay in the busy city. good selection at breakfast, friendly staff, good water pressure in shower, area seemed safe

"Nice visit"

4
02/10/2017

Stayed here when we went to Louder than Life this year. It was 20 minutes from the venue. Large indoor heated pool that was clean. Very pleased and will stay again. Room was clean, staff friendly and helpful.Breakfast not bad. Nice little micro brewery right down the road..

"Very friendly "

5
30/09/2017

I liked staying here. It was not expensive the staff was very friendly and it was quiet. My wife daughter and I all stayed for a few nights and had no complaints we traveled up from Florida visiting family and just picked something close and was pleasantly suprised.

"Best Western New Albany, IN"

5
27/09/2017

Good location, close to x-way, Louisville and casino! Best eggs at a hotel breakfast! Also drove a little further to Fort Knox and Gen Patton museum, well worth the trip! Have never been disappointed by the Best Western Plus Hotels!

"Strategic Position..."

4
25/09/2017

Hotels of the category, well maintained and structured. All the minimum requirements are met. Friendly and helpful staff. Very convenient to visit Louisville. Price, Quality more than honest. If you are passing, it is recommended.

"Great place to stay!"

5
24/09/2017

Staff was friendly and helpful. Great breakfast and worker in breakfast area kept everything replenished while being friendly and kind to everyone. Rooms were clean and beds were very comfortable. Would definitely stay again.

"clean rooms"

4
14/09/2017

we had clean rooms just one draw back, our room was never serviced. I had to go to front desk twice to get towels. The price and location was good. Cheaper to stay and closer to louisville then there hotels.

"Great weekend!"

4
10/09/2017

Nice location for visiting my son in Louisville. The bed slept great and the breakfast was nice. The hotel could use some updating but for the most part it was clean. It was a little confusing get on and off interstate.

"They are the best!"

5
09/09/2017

On my recent trip, I just rediscovered how great Best Westerns were to stay at. They are a great value, the staff has been excellent at each location, beds are extremely comfortable, and the breakfasts aren't a joke. They are hospitable to their guests!

"Great hotel"

4
09/09/2017

Staff were very friendly and helpful. Breakfast provided was great and the staff ensured nothing ran out. The location of the hotel is not the greatest as it was very confusing to get to due to the one way streets.

"Great location, nice staff"

4
07/09/2017

The hotel has been renovated recently and is immaculate. The rooms are very comfortable with microwave, small refrigerator, coffee maker, hair dryer, etc. The staff is very pleasant and helpful. Breakfast buffet offers a selection of hot and cold choices -- including freshly made waffles. The outdoor pool area is comfortable. Overall, a very pleasant stay

"Close to the town centre"

4
07/09/2017

Hotel is close to the town centre which is undergoing a rejuvenation, so that provides some good food options for when you are travelling. Rooms large, lean and well services. Breakfast is reasonable, but could be better laidout as people queue too much.

"Good Experience"

5
05/09/2017

The hotel was clean with a courteous and helpful staff. The room had comfortable beds and was very roomy. Very good breakfast. Although we did not go into the pool, we sat outside at the pool with a group and it was very nice area.

"Great Staff and Location"

4
01/09/2017

The hotel was slammed with last minute reservations bringing them to full capacity due to the Solar Eclipse on Monday, August 21st. The staff was really pressured to keep up with everything and went out of their way to treat everyone like a dear friend. They were magical. The breakfast ladies, the crews working around the building, the desk staff and housekeeping staff were personable and reliable. The "Old Town" New Albany is a treasure. The library's kid's section is Huge and a must see! We will be visiting our family again and staying at the BW.

"Nice hotel."

4
30/08/2017

Very nice hotel, good value and easy to get to from I64. Rooms are clean and the one we stayed at had a refrigerator and microwave. Surprisingly quite while being close to I64. A little aged but well maintained. Better than most hotel breakfast.

"Great Stay"

5
29/08/2017

Passing through after a long weekend with a wedding. Nice facility. Comfortable beds, great water pressure for a nice shower. Overall great stay. Nice location along interstate for a quick trip to airport to send kids back off to college classes.

"K C Roadtrip"

5
29/08/2017

I always try to stay at BW!! Rooms are always clean, comfortable beds, great staff n good breakfasts to get the day started!! Location is great, right off the freeway!! BW has a good rewards program!!

"Nice updates"

4
23/08/2017

An older hotel (huge elevator and wide hallways) that has been nicely upgraded. New paint, carpet, bed, bathroom upgrades. The internet speed on the 5th floor was definitely above average. Our room had an obvious toilet leak that seemed overlooked. Otherwise, quite happy to see an older property upgraded and doing well. Go Best Western.

"Restful, pleasant"

5
21/08/2017

The hotel was so easy to find, was in a great spot with enough parking close to all entrances. We felt safe with its location. Close to shopping and eateries. The staff was super helpful, down to finding batteries for the remote. The breakfast was great, awesome selection from cold to hot. The dining area was very large and comfortable. The room was clean, very quiet, and comfortable.

"Stay adequate"

4
20/08/2017

Good except room not cleaned during my two day stay. Breakfast was very good. Clean, well kept lobby area. Felt I was safe staying here. I thought it was an ok value for the price. Internet options nice and subway right on property. Did not use pool but looked very clean.

"Not a "Plus""

3
11/08/2017

Good hotel, but not what I was expecting from a best western plus. Shower was pealing away from the wall, mattress on bed was terribly stained (sheets kept coming up so you could see the stains), chair and ottoman were stained, paint coming off the walls, shower head not attached right.... just not great. However, all the staff was friendly, helpful and polite. Breakfast was good and had a lot of options. Not a terrible hotel, just expected more from a plus.

"Very nice hotel for a family vacation"

5
10/08/2017

We enjoyed our stay at this hotel. We were treated with kindness our whole visit. The facilities were very well maintained and inviting. Our whole family really enjoyed our breakfasts each morning. There were 2 ladies that kept the breakfast area clean and well-stocked with fresh food. They even jumped in and helped our kiddos out with getting breakfast items, and engaged them in conversation, because they could see we had our hands full! :-) The front desk staff was helpful and welcoming, and other staff members we encountered were friendly as well. Overall, our experience was just great and helped make our get-away enjoyable! :-)

"Refreshing stay"

5
10/08/2017

We stayed here on our way back from a trip to the East Coast. The stay was very refreshing with solid amenities and great staff. The friendliness and welcoming smiles from the staff provided a welcoming atmosphere. We took a quick swim in the pool and then relaxed the rest of the evening.

"Great family stay!"

5
05/08/2017

We stayed here overnight while visiting Kentucky Kingdom. The staff was very friendly and helpful. We felt safe walking to a local ice cream shop a few blocks away. The kids enjoyed the pool. I would definitely stay here again!

"Great Value"

4
04/08/2017

Very friendly staff. Ok selection of breakfast items. The internet is fast. Subway and Waffle House are literally a few steps away. The toilets are on steroids and have a very strong flush (don't get scared). Beds are relatively comfortable.

"Ok room, dirty hotel"

3
31/07/2017

Was able to get a very good nights sleep. Room was quiet and bed was super comfortable. However, the overall cleanliness of this hotel is lacking. Dead bugs in light fixtures, sticky dirty floored. The elevator floors were disgusting our entire stay. Rooms were cleaner, just somewhat outdated, we received a good discount for military, but had I paid regular price (33% higher) I would have been asking for my money back and going else wear.

"Just a nice stay"

5
29/07/2017

Spent a couple of nights at this hotel, was on the 4th floor. Very quiet. Enjoyed that there was a subway attached made for a convenient quick bite to eat. The gym was large with lots of room and a better than normal array of equipment and free weights. A short run and your near the Ohio river, there's a scenic path to check out.. Farmers market on sat morning just a few blocks to the east. Definitely staying here when I'm back in Louisville... pic of the running path attached.

"Good stay in the Louisville area"

4
27/07/2017

If you are staying in the Louisville area, this would be a good pick on the north side of the river. You have quick access to most of the events and businesses in Louisville. Worth your stay. Rooms were clean and the breakfast was good.

"Enjoyed my stay!"

5
27/07/2017

No issues during my 5 night stay. The staff friendly, helpful and courteous. My king bed was very comfortable. Room was clean. The daily breakfast selection was awesome and staff did a nice job of keeping it replenished.

"Leisure Stay"

2
24/07/2017

Very disappointing! Room was never cleaned on a 3 day stay!!! Had to go to front desk twice to get clean towels! Was told they were running behind cleaning but it was never done. Our in room trash was overflowing due to this and piles o dirty towels we tripped over. Refrigerator did not work, they were to fix or replace. Did not happen. Painted bathroom ceiling was peeling and falling on our heads!! No exhaust in bathroom. It was stifling in there when taking a shower. Breakfast buffet had 1 worker and she could not keep up. We never even got half of the food items.The hot plates remained empty. Few condiments replaced. Trash over flowing, so dirty plates just left on the tables. Pool area had ppl in till at least midnight. Loud and no monitoring of rules. Will not stay here again!

BestWesternHotels, Corporate at Best Western Plus West I-64, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Louisville trip"

5
23/07/2017

Very nice comfortable and affordable hotel. Spent several days here on vacation. Easy access to what we wanted to do. Decent breakfast. Staff was friendly and helpful. Would definitely stay again, and recommend to others.

"Super clean, courteous and polite front desk"

5
18/07/2017

Very clean room as soon as you enter it smells and looks so clean. Mark Dixon,the front desk is so professional, so kind, and informative I thought he was a manager. The location being close to the interstate is also a plus. Great for travelling with kids.

"Trip to Louisville"

4
18/07/2017

Didn't like the idea of staying downtown Louisville, KY so decided to check around the area. Found Best Western Plus. Less then ten minutes from the heart of downtown and right off I-64. Rooms were top notch, clean and staff was super helpful. Place is completely smoke free!!! (No old smoke stinking rooms). Highly recommend if your looking for quality, reasonably priced accommodations around Louisville.

"Business"

4
15/07/2017

Arrived on site Exterior of Hotel clean good neighborhood. Front Desk very Professional. Room was comfortable clean bed was good, most of all was the staff and Breakfast was amazing. I would stay there again in Future.

"Won't be back"

2
14/07/2017

The room was not cleaned properly, never enough towels for two people, no soap or shampoos replenished when needed. There was only one washer and dryer for the entire hotel. My door didn't close automatically, and I would rerturn at night to my door being left open.

BestWesternHotels, Corporate at Best Western Plus West I-64, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"did not live up to normal BW plus"

4
13/07/2017

Coffee maker and cups in room but no coffee. Room needed a good dusting on all the furniture. Breakfast are was insufficiently staffed. Had 1 person trying to keep up with large number of hotel guests. Staff member could not keep food out for all. We eat somewhere else as most of the food was constantly out

"Great Quality Hotel"

5
10/07/2017

This was a surprise, i was grateful of the cleanliness of the room and kindness of the staff. The food was good. I had not had a chance to visit the pool or fitness area but from others that was with me it was enjoyable.

"This is a very good hotel"

5
10/07/2017

My wife and I stayed at the Best Western Plus West 1-64, New Albany, Indiana for one night on our way farther west. We were very pleased with the hotel. The staff was caring and helpful. The room was very comfortable and the breakfast was good.

"Great hot breakfast!!"

5
10/07/2017

Very convenient hotel, friendly staff and comfortable beds. The breakfast each day was fantastic! The hotel was full most of the nights we stayed and you would have never known it- very quiet (no noise could be heard from the hall or through the walls). My only slight complaint would be that the ice maker on our floor was out of service but that is minor.

"Great Place to Stay"

5
04/07/2017

We stopped over for the night, needed to rest before continuing travel to Virginia. Called the hotel while driving to see if rooms were available and to get the cost for the room. The young man who we spoke with over the phone was very nice. When we arrived, he made us feel welcome and said to be sure we had breakfast because "it's to die for". The room was very clean. We love the decor and loved the soft soap, shampoo and conditioner in the dispensers in the shower - this is a nice amenity. And the breakfast "is really to die for". Along with the great breakfast, the two ladies working the breakfast bar are phenomenal. I really enjoyed chatting with Doris. She is a hard worker, friendly and cares about the guests. I enjoyed breakfast and my overnight stay. All of the staff (front desk, custodian or janitorial, house keeping) were all very friendly, helpful and hardworking. Way to go staff! Customer service is important to me. You guys are #1 in customer service. Keep up the GREAT work.

"Great stay for long weekend"

5
03/07/2017

The staff was very knowledgeable and friendly, we had to come a day early at the last minute due to pool play for softball tourney. There were no issues adding the day and the transaction was quick tournament Our room was clean and quiet after long days on the softball field. We enjoyed the breakfast food available.

"Wonderful Service"

5
02/07/2017

We have stayed at this hotel on several occasions. It is always a great visit. The staff is very helpful and friendly. They are quick to answer any questions that you have or take care of any concerns that arise. The breakfast is great. They have recently added two waffle makers. They have regular and banana nut waffle mix. The banana nut is yummy!!! We needed to borrow a pair of scissors and they were happy to help us. We will visit here again.

"Refuge from a Storm"

5
02/07/2017

I had the occasion to stay at Best Western Plus West I-64 on July 2 due to a death of a close friend. The local mortuary suggested the property and we were welcomed by lovely and efficient desk personnel. She was well informed on meal options since Sunday reduced the number available eateries. She suggested the Floyd County Brewing Co. It was definitely a wonderful choice. The quality of the room was top. I would stay at this property again.

"Very Impressed!"

4
02/07/2017

We were on a 3000+ mile motorcycle trip with another couple and made Best Western our go-to hotel of choice. We stayed for our final night on the road at the BW Plus West I-64 in New Albany IN. After 10 hours on the road, we were greeted with smiles as we walked in the door. One of our group requested additional pillows that were in our room before we even got up to them. There is a connecting Subway, which meant we didn't have to leave the hotel for dinner. The pool at this BW is the best we have been in and was greatly appreciated as we spent a day in the hot sun traveling more than 400 miles. And the hot breakfast was great to fuel us up as we left the following morning for a 560 mile ride home. Thank you to all that made our stay great!

"Rethink convenience of location..."

1
27/06/2017

I was in town for my daughter's wedding and after looking at reviews online and considering location to the venue I decided to book 2 nights here. Highly overpriced for what you get and the door wouldn't lock to our room the day of the wedding. My husband had to wait at the hotel an additional your on 3 different men to fix it. Stay in Louisville or Jeffersonville and stay at a hotel worth the money!

"Good location"

3
27/06/2017

We booked this hotel because of the location because it was in the middle of Kentucky kingdom and the horseshoe casino. The check in time is 3 o clock but unfortunately when we arrived at 5:30 we were told that our room was not available. The staff at the front desk was nice about everything but just frustrating carrying in luggage and then having to take it back to the car. We went to the store to grab somethings and when we came back they informed us that they had our room ready. The room has been remodeled but it still is a old hotel room because some of the ceiling was warped and other defects that showed its age. The breakfast in the morning is actually really good. There was gravy and biscuits, ham, bagels, eggs, make your own waffle station and so much more. Check out time is at 11 and around 10:15 I called the front desk just asking if we had to bring the key cards to the front desk or could we just leave it in the

"Best Western Quality plus a Great Pool"

5
26/06/2017

When we arrived, I realized that we'd stayed at this hotel once before a few years back. It was just happenstance as completely different events brought me to the area, but I was delighted when I discovered the repeat. "If there's a butterfly bench there, this is the place with the pool!," I relayed to my father. We had been impressed with the pool the last time our family stayed at the Best Western I-64. It's properly sized, well-balanced, a comfortable temperature, and CLEAN. I could have swum for hours had time permitted. The rooms are exactly what you would expect in a Best Western -- although pillows are oddly half-sized -- and the water pressure in the shower was amazing. The staff were all friendly and professional. The breakfast was surprisingly thoughtful; they had soy milk & a sign saying GF options were available upon request. My only suggestion for improvement is that the upholstery and carpets could use a wash. It's not that they were any worse than what one can expect in a hotel, just that hotel carpets and furniture meet with many feet and thus often need a refresh. There didn't seem to be much within walking distance of the hotel itself (other than the public library three blocks away), but Louisville is literally right over the highway bridge. It's a short, easy drive to activities should that be of interest.

"Great complimentary breakfast, comfy pillow rolls"

5
26/06/2017

The breakfast was super! Lots of choices including ham, eggs, warm cinnamon rolls, biscuits & gravy, apples and bananas, fruit cocktail, waffle maker, juices, cereal, bagels. Beds were comfy and the pillow rolls with the jockeys on them were exceptional for sitting in bed!

"Mediocre for the price"

1
26/06/2017

There must have been an event in town because when I checked in a clerk was quoting a price on the phone less than half our rate. I felt cheated from the get go. The hotel did not feel real clean. The carpet in the hallways looked like it had not been cleaned in a long time. The shower did not drain properly and the coffee in the breakfast room was cold. I don't think I'll be booking at Best Western again.

"Well Located and Reasonable"

5
20/06/2017

We stayed here two nights, while visiting our son in New Albany, which has a quaint downtown with good restaurants. The Hotel is also well located for visiting Louisville, just across the Ohio River. After some internet shopping, we found their room rates to be competitive and reasonable.

"Family wedding"

4
20/06/2017

Hotel was extremely close to wedding. Great location! Easy access to major roads and river attractions! Hotel staff was very helpful in giving us suggestions of where to find a bar and snacks late at night!

"Noisey!!"

2
19/06/2017

Noisiest hotel I've stayed in. Asked to be put in a quiet room. On our second night stay, the noisiest, rowdiest people in the hotel were put in the room next to us. Kids running the halls and both kids and adults slamming doors and banging on walls until wee hours of the morning.Had to call the front desk from my cell phone because they wouldn't answer the house phone. Thought about joining the rewards program as I am starting to do a lot of traveling but that won't happen after this experience. Probably won't stay in a Best Western again.

"Great location just outside of Louisville."

5
19/06/2017

Great location just outside of Louisville. New Albany riverfront and downtown is a nice place to visit and walk with easy parking. Falls of the Ohio State Park is worth the visit, especially with kids.

"WONDERFUL"

5
14/06/2017

It is a great centrally located hotel if you are going to visit Louisville or downtown New Albany. The hotel is clean, beds are extremely comfy, and hotel staff was very helpful. if you needed anything, they were there to do their best to fulfill your needs.

"Return visit..."

4
14/06/2017

My 2nd visit here in 4 months was as good as the last. Clean, comfortable and mostly quiet (except for the guests who for some reason like to let their room door slam close at all hours). Front desk sevice was friendly and helpful with dining suggestions, etc. Price was decent this time and even better with my $10 BW Rewards Coupon. I just wish the HVAC system had a "fan on" option as I like the air movement and white noise. Filters on it were very clean. Thank you maintenance/housekeeping staff. Very close to the bridge to KY and close to Georgetown, IN as well. When in the area again, I'll be sure to stay here again.

"Great place to being kids who want to be loud and wild."

4
12/06/2017

They leave the pool open very late for your youngins to be wild and birm some energy. It is bad if you have to get up at 5:30 the mext morning. It was a Saturday night. Don't expect to get a early start on a Sunday. Breakfast isn't ready till 7 or 8 am.

"Impressive Hospitality!"

5
11/06/2017

I coach a 12u boys baseball travel team,we stayed in this hotel on Saturday night and received excellent service from everyone of the staff. The most impressive part however was today ( 6-11-17) we had 5 hours between our games. I asked the front desk ( I forgot to get his name) if we could come back to the hotel in between games to stay cool and out of the hot sun. They told us that we could come back and use the banquet room for as long as we needed it. It was an absolutely grand gesture on their part and for that reason alone we will now stay their anytime we are in the area! Thank you to the entire staff from the Bases Loaded Bombers 12u baseball team!! We will be back. Asst. Coach Brian T.

"Double Charged!"

1
06/06/2017

I paid for our room through a corporate website. The bill slid under the door the next morning showed my credit card charged for the room again for the room. I approached the desk with my concern. The desk clerk assured me she had fixed it and it would drop away from the pending status on my account. The charge hard posted today. The GM did not return my call as she was "in a meeting.". My credit card company is now fighting the charge. Billing has never been something I considered when booking a hotel. :(. STAY ELSEWHERE

"state track meet"

5
04/06/2017

great location great staff. hotel was clean rooms were good size ,bed was nice bathroom really large breakfast was okay. bacon was cold and had no texture. check-in and check-out was easy. easy on and easy off highway

"A Great Place To Stay"

5
28/05/2017

We flew to New Albany from Florida to visit friends and family. Since the last stay, this location has made many renovations from the days of being a Holiday Inn. Best Western has done an excellent job with this location. To see it you would think the building had been there for many years. The room was very clean and well organized and the beds made sleeping very easy to do. They offer a free hot breakfast to get the day started. The location is near the downtown area and right off the highway leading to and from Louisville. In fact it is located by the only Ohio River bridge that is not a toll bridge. We were so impressed that we already have plans for a return trip and stay.

"Kentucky Derby"

5
26/05/2017

Four of us girls stayed here for the Kentucky Derby. We were pleasantly surprised at the roominess, cleanliness and above all, the wonderful service we were given by the staff! A particular standout was Bruce. He not only helped us with our luggage, ice, extra hangers, transportation suggestions, but continued to check on us throughout our four day stay. Bruce is a gem!

"Quiet stay"

4
24/05/2017

when we arrived we got a room key and went to the room which was not cleaned. so we returned to the front desk and got another room that was clean. the room pictures on the wall were new but the carpet was worn out by the door. the beds were hard and we both tossed and turned and did not get much sleep. the room was clean. staff are very friendly. we enjoyed the breakfast always several hot items to have plus yogurt, cereal, and pastries.This location is close to where we had to go.

"Clean, comfortable, good breakfast"

5
24/05/2017

Friendly staff. Fast check-in and check-out. Did not use indoor pool but it looked nice enough. Breakfast was good. Bed was comfortable and Wi-Fi worked without issue. Small refrigerator in room was appreciated. Will stay here again the next time I'm in New Albany.

"Good value and Location"

4
23/05/2017

Up to date in a great location and an excellent value. Easy access to the expressway. Quiet. Easy access to great restaurants in both New Albany and Louisville. Pleasant staff. One of the most comfortable beds we've had in a lot of hotel stays.

"Friendlies Hotel I've Stayed At"

5
13/05/2017

From the check in to the check out this was the friendliest hotel I've ever stayed in! If I passed anyone from the maintenance man, the cleaning crew, the front desk to the breakfast room hostess they all spoke to me every time they saw me and made me feel so welcomed! I think it also carried over to those of us staying there, certainly seemed that there was more interaction between us and I believe it was carry over from the atmosphere from the staff. My only complaint is that the hallways on the upper floors and the elevator do not seemed to be air conditioned and it gets really stuffy when several people are on it, especially if you have to ride it for very many floors.

"Travelling South"

5
12/05/2017

Excellent hotel, we picked our hotels as we traveled south. We had not stayed in Best Westerns for many years we felt the quality had declined through the years. At a suggestion of a friend we looked into the Best Western Plus, what an uncovered gem. The staff, the grounds, and the amenities are a big plus. We have now added Best Western Plus locations to our go to places when traveling. The breakfast was a huge plus, we were provided with an excellent breakfast enabling us to get back on the road without an additional stop.

"Great weekend spot! "

5
01/05/2017

Stayed here with friends for one night back in March. We were back in the area this past weekend and stayed here for a second time. Rooms were spacious and clean. We stayed in room 205 this past weekend. Our room had a microwave, coffee maker, and refrigerator. Beds were very comfortable. If back in the area, we will definitely be back. Definitely worth the price, which was very reasonable.

"Good base for visiting Louisville"

4
30/04/2017

We stayed here when we were visiting Louisville. It's an easy drive into Louisville and Churchill Downs (we went to the Kentucky Derby's opening night). The staff, rooms and breakfast were nice. It was decent value but I'd bump it to 5 stars if slightly cheaper.

"Excellent location."

4
30/04/2017

This property is located just outside Louisville, and is a great value compared to Louisville prices. Room was very nice. Refrig was not working, but they promptly replaced. Our biggest problem was pool says indoor, but has exterior glass wall & is closed during storms. Juice ran out at breakfast & they didn't know how to refill.

"Nice Hotel - Good Price"

4
27/04/2017

Clean Hotel, very friendly and helpful team that is ready to help when you need them. The rooms are clean. Close to good shopping and restaurants. Easy access on and off of I64. If you are visiting the area, great place to stay.

"Friendly janitor/breakfast staff....housekeeping needs major improvement"

3
24/04/2017

Janitor went out of his way to accommodate our group of 20plus on weekday evening in meeting area. Brought out extra supplies, even though not expected. Housekeeping was way below average.....garbage not taken out, beds not made, towels not replenished. We had a five night stay and each day there was an issue--not pleasant when a guest is paying to "come home" to a clean area. Need more staff, or need to pay them more, so the job is WELL done. This alone makes me not want to repeat the visit.

"Nice enough for the price"

3
24/04/2017

The front desk and breakfast staff were awesome and went out of their way to make our stay enjoyable. The pool was cloudy and while in that area I smelled something like swamp water, but the odor quickly dissipated. We encountered a few maintenance problems with the property like the handle in the stairway coming off and the mold growing in our bathroom due to lack of ventilation. Taking a shower was like being in a sauna. It's an older hotel showing its age, but still, overall, a nice place to stay.

"Clean & friendly"

3
23/04/2017

Check in & out was fast and friendly. Room was clean and spacious. Could hear trucks on the interstate early in the morning. Entire first floor smells like Subway. Breakfast attendant was friendly and trying her best but on a day when the hotel is booked up they needed more help there; many items were running out, trash cans were overflowing, etc. Overall not a bad place to spend a night but not superb either.

"Customer Service"

5
19/04/2017

All staff at the property have excellent customer service skills. They all made us feel very welcome. The room was clean and the beds were comfortable. The breakfast area offered a variety of options and it was clean and very well organized.

"Basic best western"

3
16/04/2017

Nice hotel, my room was clean, however the tub didn't drain. Checkin/checkout easy. Front desk employees were very nice, helpful and friendly. Great location right off the expressway. Plenty of restaurants nearby

"Excellent place"

5
15/04/2017

Great, friendly staff with quick check-in and our. Subway attached to the hotel and great hot, breakfast in the morning. Rooms were clean and loved the hot water shower. A little noise at night due to being close to highway, but is easily drowned out by the room fan or AC.

"Squeeze"

2
12/04/2017

We travel a lot, but this was the smallest hotel room we'd ever been given. We had to decide who was going to move because we both couldn't get up at the same time and do anything in the room comfortably. Way over-priced. Lift up the bedskirts and there was all kinds of dirt. Front desk check-in help was very friendly and helpful, though. The facility itself just was lacking in every aspect ... needs an renovation.

Shawna G, Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will personally get with my staff regarding the issues of cleanliness, and other issues you had during your stay. We are currently due to start new renovations in the next year to upgrade the entire hotel. Once again, I want to apologize for the issues you had during your stay.

"Excellent place"

4
11/04/2017

Stayed there because of pool- daughter was playing in a 3 day athletic tournament in Louisville. The pool was warm & very large for a hotel pool. The breakfast area was well stocked and even had an area facing TV for people dining alone. Bed was very comfortable, shower was great - high pressure and plenty of hot water. Only criticism would be that no magnifying make up mirror was provided in the bathroom. I have come to rely on that (as well as an in room hairdryer which was present in the bathroom).

"Thieving maids!"

1
31/03/2017

My stuff was stolen and when I reported it to the hotel and corporate, neither did anything about it. I was told the hotel would contact me about the situation but here it is a week later and I haven't heard anything. Such a waste of time and horrible staff.

"Very Friendly employees here!"

4
27/03/2017

Clean room. Very kind employees; make you feel very welcome! Bed needs improvement , as does AC system (blows loudly). Very nice size indoor pool. Great breakfast; lots of options! Nice size bathroom.

"Amazing stay"

5
26/03/2017

The rooms where clean and nice. The internet worked great. The kids had a amazing time in the pool. The breakfast was delicious and had a large variety of choices. The soap dispensers provided in the shower was a great help as well. Overall we will definitely want to stay there again.

"Great stay"

5
27/11/2016

This hotel is an excellent value. The staff from the front desk to maintenance were friendly and very helpful. Rooms were clean, newly updated, and very comfortable. Breakfast buffet had many choices and was very good. Highly recommend this hotel.

"Our three night stay was absolutely awesome the rooms and facility were emaculant"

5
11/11/2016

this hotel has the nicest most friendliest staff i've ever encountered front desk person Tina was so helpfuff with restrants ,direrctions, and entertainment in the area we enjoyed our walks to the river thanks to Tina she was very porfessionall and intuitive and the maintance, groundsman , Bruce, a very interesting man, with great conversations and he keeps your facilitiy looking grat and beutiful the entrance was so clean the grounds were not littered, it seemed everytime i needed a hand for the door he was there yur trash was never running over and he had a smile on his face and a nice word to say ever time i saw him these two people made me feel like i was back home in mayberry and that meant everything. housekeeping and the breakfast area super nice ladies and Teresa god sent for hiring the good people she hired she was so friendlly to us on our stay ..please reconize these three employes for thier hard work and exstreamlly friendlly additudes thank you!!!!!! god bless them!!!

"Clean, comfortable, friendly."

4
21/10/2016

Haven't stayed at this Best Western before, thought we'd give it a try on way home from Florida. Some difficulty finding hotel with all the highway construction in the area. Worth the trouble. Pleasant, friendly staff to greet you as you enter lobby. Efficient check in. Rooms a little small, as with most hotels in a city. Room was clean and comfortable, with all amenities working on demand. Smoking area with some seating was provided outside pool,instead of standing at front door of the hotel. Beds comfortable. Bathroom clean, showers hot, towels plentiful and spotless. Hot breakfast with meat , eggs, biscuits and gravy, fresh fruit, etc. was plentiful and good. Will probably stay again on our next trip, providing road work done.

"Very friendly staff"

4
21/10/2016

Front desk associates and the lady taking care of the breakfast were very professional and helpful. The beds were very comfortable and the room was very clean. The shower was very nice with very good water pressure and a large shower head. The swimming pool is very large and clean.

"PLEASENTLY SURPRISED"

4
10/10/2016

Very great experience. The only minor issue was the cleanliness of the room... Tiny things really and the room smelled a little musty from water getting on the carpet from the large hot tub. Breakfast was really good honestly and we will be back.

"Clean Hotel, Great Location, Excellent Staff"

5
25/09/2016

We absolutely loved our stay here. It's only about 5 minutes from downtown Louisville, which is great. The hotel was very clean. Our room was big and comfortable. The breakfast was also fantastic. They had biscuits and gravy, bacon, potatoes, waffle bar, yogurt bar, make your own breakfast tacos, plus all the usual fruit, toast, etc. I want to especially leave positive feedback for Lisa. She was running breakfast and she was awesome. She was constantly stocking the food and drinks and making sure everything was cleaned up and all guests were taken care of. We would absolutely come back to this hotel again!

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you so much! We are glad you were with us as a guest and that you enjoyed the ease and proximity we provide to downtown. We hope to see you again soon!

"Visit in September 2016"

4
20/09/2016

First time in this city/town, room was very crowded but ok for one night's stay. Price was good too. Decor was very nice. Beds were good. There was a round table in the room which took up a lot of room, a square or oblong would be better in order to move around. If we knew what our view would be, we would have asked for a better view.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for staying with us and taking the time to write a review. As a frequent traveler myself, I would have been disappointed as well. Please accept our apologies for your experience and don't ever hestitate to ask for another room! We are hear to take of you!

"Good Food ,Nice pool"

5
13/09/2016

Great breakfast and nice pool for kids staff very pleasant when checking in, Great location to down town also nice off street parking well worth the price. pool is indoors and out of weather so no need to worry about rain , big breakfast area with all the fixens

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
George- Thank you for the feedback! It was nice to hear that your family enjoyed the hotel especially the little ones!!

"Factory employee"

5
13/09/2016

Breakfast is always wonderful Lisa makes everyone welcome and is very accommodating I've been here off and on for 2 months always look forward to breakfast w lisa. Breakfast always consist of a full menu. Love the fact there is always fresh fruit,yogurt,waffles,and juice. Lisa is always friendly and helpful to everyone.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
I appreciate your feedback about our breakfast. Lisa loves what she does and enjoys taking care of our guest especially those who call us their second home. Thank you for choosing us when staying in New Albany.

"Diamond in the rough"

5
12/09/2016

We checked into the Best Western after having had a reservation at the Hampton Inn across the street. Upon check in, we found stains all over the bed cover and smelly pillows in our room. We were then given keys to another room which didn't work. The straw that broke the camel's back was finding the pool was closed for maintenance and not being told this when we checked in. We checked out and went to the Best Western. Don't be fooled by the outward appearances as it is an older building, It has been updated nicely on the inside, The room was updated and spotlessly clean. The bed very comfortable and was made perfectly. The complimentary breakfast bar in the morning was well stocked and had a very large selection of items. We stayed on a weekend, so don't know if this is the standard fare on a weekday morning or not, but you could find just about anything you'd want for breakfast there and then some! Trent was extremely nice and helpful getting us checked in after the ordeal at the Hampton. The only mishap during our two night stay was the battery in the smoke detector in our room decided to die and start beeping at 5 a.m. A quick call to the front desk and it was switched out within minutes and we were back to sleep. Overall, it was a very pleasant stay.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you so much for your kind words! The staff works very hard and takes great pride in their work. I will be sharing your review with the staff!

"Wonderful experience for the money"

4
11/09/2016

Excellent hot breakfast. Fruit available after hours. All functional parts of room. Exceptional staff! Computers available in business area were a definite added benefit. Enjoyed the capabilities of the TV channel selections.

"Very Accommodating"

5
31/08/2016

The staff was very friendly and helpful, the breakfast was quite good offering warm breakfast items, and the facility was very clean. Location is near interstate and near town of New Albany. Easy access to interstate if traveling to Louisville.

"Was okay"

3
26/08/2016

The swimming pool is very large and deep but doesn't have anything to entertain children. A water slide would be a welcome addition. Otherwise the hotel was fine. Staff friendly and helpful. We cannot comment on the food as we did not dine there.

"Tired"

3
15/08/2016

The place is quite worn. Rehab is being conducted, but it feels more like a face lift than a redo. The room just felt old. The bath was plain, painted in canary yellow. But the paint job was sloppy. The The breakfast was limited in variety and quality. The staff was pleasant.

Theresa J, Manager at BEST WESTERN PLUS West I-64, responded to this review
Gary- I appreciate your honest feedback. We are renovating as much as we can without disturbing you our guests. I will address your concerns with ownership. I do hope when in the area you will try us again and experience our improvements.

"Nice hotel"

4
13/08/2016

Rooms were nice. Shower was the best! Front staff were nice and friendly. Would have given it a 5 star but wasn't happy that housekeeping woke us up knocking on our door at 9am to see of we had left :(

Theresa J, Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for your feedback! I do sincerely apologize for the unwlecomed wake up call!

"Very nice hotel, great breakfast too!!"

4
12/08/2016

Very nice hotel and a great breakfast selection. The staff was friendly and the place was clean and nice. My room did however have black mold and drywall damage above the tub where there must had been a leak at one time, but this is common in a lot of hotels and it does not bother me, but I though that I might let people know so they can know before hand. Also right now, this place is full of construction workers due to all the work being done on the interstates in Louisville, so if this bothers you, best stay somewhere else. I staid here 2 nights and I thought it was a very nice hotel, I slept great, the rooms where nice and big and very clean. The breakfast was super good with a lot of things to pick from, however if you get there late the construction people might have cleaned it out.. I really liked this hotel and will stay there again if working in that area.

Theresa J, Manager at BEST WESTERN PLUS West I-64, responded to this review
Scott- Thank you for your feedback and I will share it with the staff. We are currently undergoing a guest room bathroom renovation to address the issues you stated. I hope by the time you stay again with us, you can see the changes we made to better serve our guests.

"Not great"

3
01/08/2016

Beds were comfy. Room was clean. Our room was a disability room, (we have no one with disabilities in our group) with a wheelchair access shower. The shower kept overflowing every time we used it. We had to put towels around it each time. Fitness room has real outdated equipment

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
I appreciate your feedback and will share with ownership. Thank again for staying with us!

"Just ok."

3
31/07/2016

We stayed at this hotel because it was a central location to the attractions we were visiting. Pros: The staff was friendly, room was clean, breakfast was above average, water pressure was good and there was plenty of hot water. Cons: AC didn't work great, room was small, hallway was hot. I gave it 3 stars because I do not feel it is a great value for $149.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for your feeback and I will share with my staff. We did experience some issues with our AC units but they are fixed now! I do apologize for the inconvenience.

"Clean, Comfortable, and Quiet"

5
30/07/2016

My husband and I stayed for a night while visiting the casino (it's about a $15 Lyft ride from the hotel to the casino, by the way). It was obvious they were in the process of some updating and renovations in the lobby but it was very nice. Both young ladies I encountered at the front desk were friendly and helpful. Our room was clean and the bed was very comfy. The bathroom was spacious with a large vanity which I appreciated. The water pressure in the shower was fabulous! We missed the breakfast but my husband took advantage of the on-site Subway. It wasn't the Ritz but we weren't expecting that anyway. Overall, it was perfect for what we needed and I would definitely recommend it!

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for taking the time to leave feedback about our property. Yes, we are under going renovations here at the property. Hope you will be able to stay again to see the finished results!

"my stay at new albany"

4
29/07/2016

hotel was very nice but the breakfast was not good. Food was not tasty and appearance was very messy. Other amenities were excellent as were front desk staff.It was nice to have an onsite Subway Restaurant in case you are tired when you check in.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Carolyn- I appreciate your feedback about our breakfast and I will share with the staff. Thank you for staying with us!

"Pleasurable Stay"

5
25/07/2016

Overall my stay was great. The staff was helpful when I had a slight issue at check-in. The breakfast choices are decent. The elevator and the hallway on my floor felt as if there was no air. Not sure if the record breaking temps had anything to do with it but my room was very comfortable. My only complaint was I could not get an invoice at check out. I departed at 6am and there was no invoice in my room when I left and no one available at front desk when loaded up to leave. I did call later and Trent emailed me the invoice. Location is great! Right off/on interstate, great restaurants very close by. Decent exercise room and really nice indoor pool.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for your feedback and I will share with the staff. I do apologize that your receipt was delivered before your departure! Thank you for choosing Best Western!

"Not quite what we hoped"

4
23/07/2016

This hotel is a former Holiday Inn that was being remodeled when we last stayed here six years ago. The remodeling is finished, but should have included a restaurant upgrade. A Subway for an onsite restaurant? Really? The room was comfortable and clean and the hotel staff was friendly and helpful. The breakfast was very good with a good selection of items in a pleasant environment.

"Sleepless night"

3
11/07/2016

Overall yes the hotel is old and needs some work but was clean and staff was good. Our problem was there were a lot of construction worker staying and the noise started very early. We were the room next to the ice machine and the cooler started getting filled at 4 am. We requested a refund which the hotel was good about and moved to another hotel in Louisville for the next night

"Subpar"

2
22/06/2016

When we arrived we did not even get a hello from the young lady behind the desk. The room looked like it had been painted but it was overall old. They put in really dark carpet so you could not tell if it was dirty and very little lighting. The bathroom was old and looked dirty. No bar soap. The sheers were filthy. The bed had only 2 sheets to cover with and no blanket and the room was cold and we could not adjust the fan on the air conditioner. The hallways were dirty and carpet not vacuumed. We did tell the front desk the next morning being late when we got in. The lady at the front desk took off $15 but it was still over $110 and was not worth it. Breakfast same old same old that we had at every other hotel. Definitely no plus here more like a double minus.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Holly- Thank you for your feedback. Yes, the building is very old and being new to the property I have been working with the ownership on renovations and improvements to better our property. I do hope when you have the chance to come thru this city again you will give us another try.

"Underwhelmed"

3
21/06/2016

Overall our opinion was that it was easy enough to find and leave if you had gps. Disappointing supper choices on nearby restaurants but the in house subway was fun and well staffed. Rooms were clean and decorated modern, but you could tell this is an older building. Kids loved the WiFi so we skipped the busy pool, but I heard it was huge. Not trailer friendly parking, or a great neighborhood, but staff said that they are well patrolled and it did seem that way. Great Best Western hotel. We just didn't see where the Plus came from.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
We due appreciate your feedback. Most of the staff is new here at the property and I do apologize if the front desk staff did not provide restaurant recommendations as there are several local restaurants nearby by that have excellent food. We do offer truck/trailer parking here but it is not clearly marked as it can be mistaken for Valero's parking lot. Thank you for choosing us and we value your feedback!

"Shocked"

4
20/06/2016

This hotel is very deceiving from the outside! I was in a bind and booked last minute. Shocked when inside. Everyone was so nice and the hotel was clean and nice. I enjoyed my stay! I had to cut my stay short. Housekeeping and front desk were awesome and did not pressure or have an attitude. It was a very pleasant experience.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for your compliments! Please come and stay with us again!

"Folks that impressed me!!!"

5
15/06/2016

First, I am not eloquent with words but I try to be specific in information put out!! During our stay at Best Western on the next to last day that we where there we had an incident at approximately 11:30 pm. We tried to enter our room with the magnetic strip card. It would not open. We tried the card I held and we tried the card my wife held. We tried several times and nothing worked. I took both cards to the front desk where met a person named Kelsey. She ran our cards through the electronic machine to reload the codes into both cards. I again tried both cards with no success. Kelsey came and tried to open our door using a handheld computer, she tried several time---no success! She then called a maintenance man named Phillip and he went over the instructions with her on how to try and get the door open using the handheld, they tried for over 15 minutes., no success. Phillip told Kelsey he would come in and try to get the door open. Kelsey ended her shift and Dishonne took over. He made sure we were taken care of offered us coffee and refreshments. Within the 30 minutes Phillip, the maintenance man, came and worked on the door. He worked some magic and forced the door open so we could get our belongings. While he was busy doing that Dishonne set us up in another room. After the room we were having problems with was finally opened Dishonne helped us move into the new room. Simply put all 3 individual took the time and effort to assist us!!! Best Western should be proud to have these folks as part of their staff!!

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Jean H, Thank you for sharing your thoughts. Doing what is in our power to help our guest enjoy their stay is very important to our staff here at Best Western Plus West I-64! We hope to see you again soon!

"Never stay again or recommend!!!"

1
11/06/2016

Requested rollaway, then told,on arrival,couldn't have due to fire regs.thus forcing me to rent another room (would have went elsewhere if I had known at time of booking). One of the reasons I booked here was pool, of course, out of order next day after arrival and was told would be fixed next day, then next day ,then next day, hmmm,not!! My niece had spill on bed requested linen change, was told, sorry too busy on by myself but I can bring you linen and you can change it yourself, REALLY?!? On arrival, noticed refrigerator broken, well seemed to work but when I opened door, or I should say when I forced door open as it was leaning so far forward the door rubbed onto the floor causing you to have to force it open, water spilled out of it. I requested repair or replacement. I was told, nobody here till next day, never saw anyone. Why didn't I call again....well you can only call so much and you start to feel like your related. Last but not least Wi-fi connection very spotty...cut in and out all the time.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
I do apologize for all the issues you had during your stay. I do have a lot of new staff at the front desk and you most certainly should have been notified at time of reservation about the roll-away bed. I appreciate the feedback and will use it as a training resource with my staff. Thank you again for your business.

"Satisfactory Stay"

5
31/05/2016

No issues. Room was clean, Shower had hot water. Bed was spacious and comfort was acceptable. Television and clock-radio worked. Elevator was always accessible. Staff was always pleasant. Parking was abundant and the lot was lit. The location provides easy access to downtown and to the interstate.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Raymond M- Thank you for you kind comments! Yes, we are conveniently located only 10 minutes from Downtown Louisville, KY. I appreciate you noticing our hard working staff! I will make sure to pass your comments on to them. We hope to see you again soon!

"Nice hotel, customer service needs work."

3
30/05/2016

The day front desk girl has a bit of an attitude. Half the cleaning service barely speaks English. Oh and at 9 am EVERY MORNING be prepared for an unwelcome wakeup alarm which is the cleaning service leaving the door guard in a locked position and letting the door slam on it as they go in and out of the rooms they are cleaning. Over and over again. I thought it was kids being obnoxious at first, then I realized it was the staff!! There isn't much shopping nearby, need to weave your way to state Street if you have anything you need to buy. The breakfast was pretty good, love those waffles! Pool is fine, no hot tub tho :(. Overall I give 3 stars for the inconsiderate cleaning crew w the latching door short cut slam. Probably will go elsewhere next time.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Jeffrey R B, I am sorry to here that your stay was not satisfactory. I will definitely be sharing your comments with my housekeeping staff. I hope that when you are in the area again that you please give us another try. Thank you for your feedback!

"What's the Meaning of "Plus"?"

2
28/05/2016

Probably due to a large convention in town, we grabbed an accommodation at a BW Plus thinking that name bespoke above average. I guess I really don't understand the meaning of "Plus". This is an older, tired facility that has been gussied-up with trendy marble, paint, and plumbing fixtures. It's like too much rouge and eye shadow. It doesn't work! Some may call its location convenient, but being right next to a pot-holed freeway, meant we could count the semis passing by all night. "Plus" will remain with me as a question, not a conclusion or an assurance.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
188tom- As a Plus, we offer a 24 hour business center, fitness center and our breakfast is much more extensive than a Best Western. I do apology that you did not see these items as value for your stay. Yes, we are an older property and we are currently working on renovations to our property. Thank you for your business!

"Very relaxing stay"

4
14/05/2016

Friendly staff and awesome breakfast. Enjoyed a great stay rooms were clean beds are uncomfortable needed be replaced after 2 nights of tossing and turning. Glad to get back to my bed. But great location and close to places to eat and the casino

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Ilene D- Thank you for your feedback!

"Very nice hotel with a great pool"

5
11/05/2016

We were in town for a basketball tournament. The hotel is very nice and is right off the expressway, which was convenient for us (although getting back on the expressway was a bit tricky, with all of the one way streets). The staff was pleasant, the rooms were clean, the beds were comfortable, and the breakfast was kept well stocked. There is a Subway on site, which is great for a girls basketball team looking for a healthy meal between games. The highlight for our party was the pool - it is HUGE and there's actually a deep end (I think it went up to 9 ft), which is rare for a hotel. We are used to paying less when traveling to basketball tournaments, but it seemed reasonable for the area. We would definitely stay here again if in the area.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Coacheswife74- We are so happy to here that your team had a wonderful stay! Our pool is spacious and is nice for groups traveling with children. Thank you for choosing Best Western!

"Went by previous reviews"

2
11/05/2016

We are finding more and more that bestwestern plus does not mean anything extra at all. This hotel is in very bad need of updating. When you walk in it has a musty old smell. Roma are clean, but very out dated and smell musty. Location is wonderful. Food not so. No fresh fruit typical rubber eggs, but it is free. We sadly used our points to stay here. It is so hard to judge how people rate. We did choose this hotel based on the reviews. Reviews didn't match what we found. Bestwestern is becoming more and more iffy.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
PennyMax- I apologize that your stay wasn't as you expected. We are currently going thru a renovation and it looks like you didn't get to stay in one of our renovated rooms. If your travels bring you to New Albany again, I do hope you will give us another try. Thank you for your business.

"Best Hotel 4 Kentucky Derby"

5
09/05/2016

My wife and I travelled from NC to New Albany on Thursday in order to attend the Oaks/Derby. The hotel gave us the Govt rate since we booked so early - and it was truly the best deal imaginable. Staff were extremely friendly and helpful. The hotel offered a free breakfast buffet with additional items for the Derby weekend. The buffet alone was wonderful but in addition, staff offered free cocktails, bottled water, cocktails in the evening, a shuttle service from the Hotel directly to Churchill Downs for $20 per person each way. Trust me, it was well worth it as the shuttle had drop off/pick up service at the entrance gate. The rooms were nice, the bed was comfortable, and there was a Subway on premises and an Awful House across the street. TIP = Best Restaurant is called the FEAST. They have the BEST pulled pork w/sweet potato fries. After attending the Derby, I've opted to retire from handicapping horses but for a once in a lifetime experience, my wife and I were so grateful to stay at this facility at the Govt rate. Again very friendly and helpful staff.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Michael A- We are so glad to here that you had a wonderful stay while in town for the Kentucky Derby. What an exciting time! Thank you for the positive feedback and hope to see you next year!

"Great place to stay"

5
30/04/2016

We stayed three nights and we would stay there again if we were to visit the Louisville area again. You can tell that it has been renovated recently. Our hotel room was nice, had newer carpet and furnishings. If you look closely you can tell it is an older hotel, but that is not a big deal to us. The only negative is is that the bathroom did not have a fan to vent air out of it. Other than that everything was good. The breakfast was good and the ladies cooking the breakfast and keeping it stocked were very friendly and helpful. There was a fairly wide selection. They had scrambled eggs, bacon or sausage, biscuits and gravy, potatoes, French toast sticks and everything else you would see at a hotel with a continental breakfast. I have stayed at nicer hotels, but for the price it was a good choice and we wouldn't hesitate to stay again.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Rob B- Thank you for choosing us and we value your feedback! The staff takes great pride in the hotel and their services. I pass your comments along to the staff.

"Nice Friendly Atmosphere"

4
25/04/2016

All stuffs are very friendly, you will enjoy the atmosphere. Walkway distance from the riverside walk. Be happy staying at this hotel. Very close to Louisville Downtown. Building is old, needs to build new hotel on that property. Not very lookrative

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Maruf H- I am glad to here that you enjoyed your stay with us. Yes, our building is in her older years, but the owner is always working on updating the property. Thank again for your feedback!

"VERY GOOD HOTEL FOR MATS"

4
24/04/2016

I and 3 of my staff stayed at this property during MATS. It is about a 15 to 20 minute drive to the Louisville airport and the Kentucky Convention Center. Very convenient to I64. The hotel was very clean and the staff were very helpful. The hot breakfast was typical Best Western Plus, very filling with a good selection of items. The only real issue we had was erratic internet service, which in speaking to other guests was not unusual. The pillows were also on the very firm side and larger than normal. Despite that, I would not hesitate to recommend this hotel for business stays.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for the feedback! We do strive to make sure our guests have a great stay. We are looking into some of issues we have with the internet and trying to remedy those challenges.

"Good value"

5
21/04/2016

Very reasonable rate for a great stay. We were staying over on our way back to our home in Wisconsin. Enjoyed the hot breakfast and the Subway fast food place connected to the establishment that we ate dinner at. We did have trouble connecting to the Internet, but it wasn't critical for us.They have a large pool, but we didn't utilize it.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Edward P- Thank you for the kind words. Maybe next visit, you'll be able to enjoy the pool!

"Not a usable review"

2
20/04/2016

My husband and I planned on staying here for the Garth Brooks concert. We checked in, put our bags in the room, and left on their shuttle to the KFC Yum center. Before the concert started, I got a horrible call that my dad had unexpectedly died. We rushed back to the hotel and immediately checked out. I can't review our stay, but wish there had been some discount given for spending only 5 minutes in a room. There wasn't.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
momof3indiana- I am so sorry to hear about your father. Please contact me at the hotel directly and I will take care of your charges for you.

"Disappointing"

2
10/04/2016

The hotel room was clean and the beds were comfortable and the breakfast was okay. Those are the pluses. However, there were some problems starting with the bathroom. The toilet was too close to the bathtub so that made it difficult to reach the faucets to turn them on. It struck me that the faucets should have been at the other end of the tub. It also appeared that the bathroom door opened the wrong way -- it was up against the sink counter so in the middle of the night with the door open it was a bit to easy to walk into its edge or whack one's head on it. Apparently when they were remodeling the bathroom they decided to put the light switch against the wall where the door might logically have been placed as it is in other hotels. The room had a small refrigerator that was tipped and uneven. Someone had placed a piece of cardboard under it to prop it up but still the door dragged on the carpet. There was a round table tucked into a corner with two chairs by it -- this made moving from the bed past the chairs a bit of a challenge because it was easy to stub one's toe. The furniture appeared old. The round table was certainly not convenient for doing any work. And the lighting in the room was poor. This is not the first time I have been disappointed in a Best Western Hotel but it is definitely the last time I will stay in one.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Pamela B- I truly apology for your unsatisfactory stay. Not to make excuses, but our property is an older building and it's a little awkward. We are scheduled for new guest room furnishing this winter and that will help tremendously with the space portion. I will definitely get with maintenance about the refrigerator, unacceptable. Thank you for your valuable feedback!

"Decent stay"

4
09/04/2016

Convenient location, nice updated room, large indoor pool. Bathroom could use some upgrading. Two areas of mold on shower ceiling, but I'm not surprised because our shower head sprayed straight up to the ceiling a bit. Towel bar was rusty, etc. BUT...the bathroom was clean. It just didn't measure up to the nicely painted and decorated room. Breakfast area is very small. Hotel was sold out and we ended up taking our breakfast up to our room. Subway on site is nice. Nice workout room. One of the biggest negatives for me was that the wifi never worked for us.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
IndyMom21- Thank you for your feedback! We are currently in the middle of renovating our guest bathrooms. I am sorry you did not have the chance to stay in one. I hope that if your travels bring to the area you will stay again and will get to experience it first hand.

"Wanted to give more stars but just couldn't!"

1
06/04/2016

I was hoping I could give this hotel at least 2 or 3 stars. I was trying really hard to see if I couldn't. However, our sleep was absolutely horrible! The pillows were the most uncomfortable ones we have ever used in a hotel. The bed covers (for lack of knowing what else to call them) were so thin....and we had 3 of these very things 'bed covers' on our bed. Neither my husband or myself slept good at all!!! When we asked the front desk about both the pillows and the bed coverings their response was "no one else has ever said anything about them". Well, that was NO help at all. Worst night!! Not worth the money. NO OFFER from the staff to do anything to help with the situation. We definitely will NOT be back!

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Vicki A- I truly apologize about your experience at our hotel. I am fairly new to the property and I am working on issues like yours. We are in the process of getting new bedding for the property but I have no answer for the less than helpful front desk staff. I will use your feedback as a training tool for my staff. I do hope if your travels bring you back to the area you will give us and chance. Thank you!

"Nice rooms, but....."

1
06/04/2016

I have spent the last eight years traveling the Midwest and spend 2-3 nights a week in hotels. My job requires me to work evenings, so naturally I get to my hotels early. First time in eight years a hotel did not even attempt to accommodate my early check-in. I sat in the lobby for almost 3 hours waiting. Also, stayed here two weeks ago, and was awoken by maintenance coming in my room to check WiFi spot. Talk about awkward.

"Quite good, but pricey..."

4
06/04/2016

Overall this remodeled location hit all the marks; from check-in to my room to breakfast to the receipt under my door. The impression on a whole was that it was a clean, comfortable, and safe location. The TV was also sized appropriately for the room size and had a great picture. Nice! Exceptions to thus would be price/value, the absolutely filthy HVAC air filters (which I pulled and set aside for the cleaning staff) and the less than great bed pillows. When in the New Albany area again, I would consider this location for my stay.

"Great place to stay"

5
04/04/2016

This place was very nice right outside of Louisville. It has a an indoor pool for the kids and a subway on site. You could stay here and get to Kentucky Kingdom very easy. The room was very clean and the staff was all very friendly and helpful.

"MATS Show"

4
02/04/2016

This hotel is only 15 to 20-minutes away from Exposition Center in Louisville (without traffic). It was clean and quiet for our stay during the MATS. There are several great eating establishments within walking distance (10 or 15 minutes) in Downtown New Albany. Hotel has great access to I-64, making it easy to get into Louisville.

"Value for Money"

4
18/03/2016

Great option close to Downtown Louisville KY. It is a great value for money as compared to the downtown hotels. Plus you get free parking as compared to downtown hotels. Very spacious rooms and just 10 min drive from Louisville downtown.

"Great Place for the Price"

4
13/03/2016

I booked this hotel when I was spending the weekend in Louisville, which is just across the river. It is a clean, well run and conveniently located hotel. Although the hotel was fairly full check in was efficient and friendly. My first floor room was large enough with two queen beds in it a microwave and refrigerator. The bed was comfortable and there were several pillows which I prefer. The bathroom was large enough for more than one person. The gym facilities were nicer than most Best Western Hotels standards. There was a large indoor pool which was used by many families. The lobby offered a business center with several computers. The breakfast was outstanding- included was a waffle iron, fruit, pastries, cereal and yogurt, at least four hot dishes, juices and coffee and tea. The hotel is in walking distance of a couple of restaurants, the local library and provides easy access to Interstate 64.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Cindi- Thank you for your business! We are so glad that you enjoyed your stay and hope you will be back again soon to visit us!

"Convenient, safe option"

4
12/03/2016

For three years, we've chosen to stay at this location while our sons compete in a Louisville competition. Easy on-off ramp to I-64 makes the commute easy. Rooms are comfortable. Boys love the huge pool. Fitness center open 24 hours. Much care given to the breakfast buffet.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
CincyMom- WOW!!! Three years!! Thank you for choosing us for your lodging needs. See you next year!

"Clean hotel with very professional staff, great breakfast"

5
10/03/2016

Hotel was full but very quiet. Breakfast was amazing, a lot of choices and everything was well stocked and delicious. Room was clean and tidy. Even though it is right off the interstate, it was very quiet. I would stay here again any day of the week.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Lisa- Thank you for the kind words. We take great pride in our hotel and the breakfast! We want all of our guests to feel like at home!

"Fun weekend trip..."

5
28/02/2016

Close to the interstate and an easy drive into Louisville without the city prices. Room rate was more than acceptable for the level of service. The room was clean and well stocked with clean towels. We requested the 5th floor after reading reviews about the bathroom remodel on Trip Advisor. Our bathroom was well remodeled. The beds were comfortable but only doubles and I much prefer a 2 queen room. The pool is large and my daughter enjoyed the 9ft deep end which is unusual in a hotel pool, we did wish there was a hot tub though! Plenty of good restaurants close by, try Wicks pizza if you get a chance. All in all it was a great stay for a good price.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
CarrieBeth- We are so glad to hear that you and your family were able to enjoy one of our recently remodeled bathrooms. Thank you for choosing us and hope your travels lead you to us again!

"Great Hotel"

4
23/02/2016

This hotel was conveniently located from Downtown Louisville and close to the interstate. Our room was clean and the bed was really comfortable. There's a Subway located inside the hotel and a Waffle House across the parking lot. I would stay here again.

"Decent for the price"

3
18/02/2016

The hotel was conveniently located across the river from Downtown Louisville (5 Min), and easy to access from the freeway. The hotel appears to have been recently remodeled inside - lobby and rooms were pretty nice. The bathroom was a little dated feeling. The indoor pool was huge (and DEEP!) my kids had a blast in it.

"Great hotel, great service"

5
13/02/2016

I booked a room through orbitz to get a cheaper rate since the casino was booked. Orbitz screwed up my reservation (of course). They had it booked next Friday night instead of this Friday night. So, we left the casino and arrived at the hotel somewhere around 3AM to find out the reservation was wrong. After me calling orbitz and talking to a very rude woman, she said she would have to speak with the hotel employee. Kelsey was at the front desk last night. She was great! She battled with the Orbitz woman that was extremely rude and finally told her to cancel my reservation. She got me into a room for the price I was supposed to have. The hotel was almost full because of Valentine's day and the farm expo thing. But it was quiet, clean, etc. It was a great hotel. Would definitely stay there again. Thank you Kelsey for the amazing service and thanks to all the hotel staff for providing us with a comfortable, clean, and quiet room.

"Great place to stay to go to the casino for half the price with 23 dollar shuttle all night"

4
10/02/2016

Great place to stay if you wanting to go to the local casino or concert for half the price with 3 shuttles running for 23 dollars to boat , Subway restaurant in the lobby and free breakfast 7 to 10 , Staff friendly and helpful . Waffle house in the parking lot for those late night cravings

"Very good "

4
04/02/2016

My husband booked this hotel and I decided to look up the ratings, so I was very hesitant and nervous because some of them weren't good. This is the first night out of 4 that we've stayed and everything seems to be just fine. As they have a sign on the front desk making sure we are all aware that they are renovating the bathrooms, which I didn't see any problem with. Yes, maybe a few stains on the ceilings like other ratings have said, but I barely even noticed. The room was clean and nice. The ONLY bad thing I noticed was the make up wipes that they provide for you burned my face. Everybody is different though. This place is great!

"Great Place to Stay"

5
04/02/2016

Breakfast and Staff great. Price Great ! Clean and nice even in the snow. We used the hotel for tournament in Louisville. It was easy access and great staff. Highly recommended for price and cleanliness.

"Looks are deceiving. "

2
31/01/2016

Arrived early to the city and tried to get an early check in. No such luck. Upon our arrival there was a gentleman standing outside the main entrance smoking a cigarette having a conversation. With himself. There was also an elderly lady in a wheelchair rolling around the lobby area. It was clear that they both had some type of mental difficulty. Neither one of them were guest at the hotel. They did allow my family and I to use the facilities to change our clothes. Upon arriving back that night, we were fortunate enough to meet the local police. They were there trying to get both of these individuals to leave the premises. Apparently the hotel doesn't have there own security. They allowed these two to roam the premises for hours before addressing the situation. The room wasn't the cleanest. The floor wasn't vacuumed very good. The bathroom had the most issues. Dirty floors, hair and particals in bathtub and wash basin. Mold of some sort on the bathtub ceiling. Floors in the main hallways also weren't vacuumed very good. Beds slept well. Breakfast was good. I definitely wouldn't book again.

"Great staff"

5
11/01/2016

The staff at this location are very helpful and accommodating. The front desk gal, Megan, went above and beyond to help me with an issue I was having with hotels.com. Other staff members were friendly and helpful too. You cannot expect four star accomodations at the reasonable rate we paid but the rooms were clean and I can't praise the staff enough.

"Nice staff and breakfast but poor quality room"

3
08/01/2016

The staff at this hotel is very friendly and accommodating. The continental breakfast is very good and was a nice way of starting the day. The biggest issue I had with our stay here was the quality of the hotel room itself. For the price charged per night of $109 I really expected it to be a lot nicer. The bathroom was the worst with obvious signs of water damage in the ceiling and wall around the shower/tub and no working exhaust fan. I can overlook these things if the nightly rate is lower but I expect more when the going rate is over $100 per night.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Dear Christopher, Thank you for your business and I value your feedback. We have just started bathroom renovations and I am sorry that you didn't get to experience one of the updated rooms. I do hope you will give us another chance to see the improvements we have made.

"Business trip"

4
08/01/2016

I stayed at this hotel while attending an expo in Louisville Kentucky. The staff was very friendly, quick check in and out, and the hotel was very clean. It had a good location and the staff was knowledgeable of the area and gave great recommendations for dinner. Would definitely stay there again!!!

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you Jason!! We greatly appreciate the great comments as my staff and I are trying to improve all aspects of our guest's overall stay.

"Same Old Building"

2
28/12/2015

This used to be a Holiday Inn Express. We never were really impressed with that either. They repainted the exterior so it looks nice from the outside, but inside the rooms are still old and in need of updating or repair. They are renovating the fifth floor, so maybe they are working top to bottom. The first room we were given was right next to the laundry facilities on the first floor, and we immediately asked for something different. We were then put on the second floor which smelled like smoke. The room was dark, the door didn't close very securely, but did lock. The bathroom door was hinged on the wrong side, rendering half the room useless unless you closed the door. The body wash dispenser was empty. The shower head was from the eighties and had too much pressure. The cold water was rarely cold. Won't stay there again. The Hampton a block away is a better choice.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Dan and Susan, Thank you for staying with us and I am sorry to hear we did not stand up to your expectations. Yes, you are correct in saying we have started renovations on our top floor. I hope you will give us another try and see the improvements we have made. Thank you again for your business!

"Visit son in area"

5
07/12/2015

Our second stay at this facility to visit our son who resides in the area. Convenient location on and off to interstate,walking distance to large selection of eateries, farmers market and other downtown New Albany attractions. Great professional, responsive, friendly staff who make for a pleasant, enjoyable stay.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you, George! I will pass your feedback on to the staff!!

"Very Good"

4
16/11/2015

The staff was excellent and very helpful. The breakfast area was clean and updated very modern feeling. They have a large pool, great for kids and adults to swim in. Overall a great place to stay for business or pleasure.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Adrienne- Thank you for choosing Best Western Plus and we value your business and feedback!

"A Life Saver!"

5
26/10/2015

My fiance and I stayed here for a night in early October. We had checked in to a dump in Louisville and decided to move hotels. We found this place online and they had a room available. They front desk employee was helpful and very nice. We had a good rate too. The room was good size and the king bed was awesome. The room/bathroom was also clean and smelt good. The pool was indoor and was actually a "heated" pool The best part though, was the town was nice, with good food, and in walking distance. A 15 minute drive from the Louisville airport. It was a great place to stay in a clean town. I highly recommend it.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Daniel- I am glad that we were able to take of you. Thank you for the kind words, I will pass them along to my staff!

"great"

4
19/10/2015

Very well priced for product received. Some remodeling going on but not a problem. Four day stay was very pleasant. Problem with refrigerator but was quickly fixed. Staff worked hard for our business and pleasure needs.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Danny- Thank you for staying with us!! And yes, we are remodeling our bathrooms so sorry for the inconvenience it may have caused.

"Comfortable"

5
13/10/2015

We stayed here to be near the Louisville airport for an early morning flight. It was a very comfortable stay with easy express checkout. The people were especially thoughtful. And though there was a vending machine making a tremendous racket right behind our room, we never heard it inside.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Teresa- I glad to read that you enjoyed your stay with us! Thank you, for your business!

"Louder Than Life Festival"

5
12/10/2015

Our overall experience was very pleasant. The front desk staff was smiling, attentive, and knowledgeable, and gave a great first impression to these two very tired travelers. We stayed here for the Louder Than Life festival. The hotel was in the perfect location, only 15 miles from Champions Park, and right next to the interstate. The free continental breakfast was delicious, but for those who don't care for that sort of thing, there is a Waffle House directly across the street. The room was clean, comfortable and suited our needs perfectly. I will say that the first floor rooms are a bit noisy. The first floor hallway is tile instead of carpet, so you can hear people walking and rolling their luggage down the hall. I would think the other floors would be quieter. The noise didn't affect us much, but I thought future guests would appreciate the heads up. We would definitely stay here again, likely for next year's Louder Than Life festival.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Gregory- Thank you for your feedback. I am glad you enjoyed your stay and the festival. If you book thru me, I will give you a 15% discount for your rooms next year. Thank you for choosing Best Western Plus!!

"Nice hotel just outside Louisville"

5
06/10/2015

Hotel has been kept up to date, with comfortable clean rooms right off the interstate. Easy access, and easy to get around downtown New Albany. Check in staff was friendly and helpful. Breakfast was on par with most chain hotel free breakfasts with eggs, sausage, pastries, biscuits & gravy, a few cereal selections. More than enough to get filled up and on the road! Back of building elevator is a bit sketchy, but it got us up and down from the 5th floor plenty of times!

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Gregory- Thank you for the feedback and I will pass it along to the staff. We will have are elevators upgraded this winter, my apologizes for that!! I'm glad to hear you liked the breakfast as we have recently made some as changes.

"Miss Townsend"

5
28/09/2015

Excellent place to stay, comfy, clean! Great bed plenty of pillow, better breakfast than any place in town. Didn't have just normal stuff it was a full hot breakfast with all the amenities. Shower had amazing water pressure, our whole wedding party got ready at the hotel and took pictures here. Also they offered us a government discount as well as they offer discounts for groups. Love it. Will look for Best Western Plus at any town I travel too!

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you, Miss Townsend for the great feedback about your stay! We have been working on getting better quality and selection for our guests! Hope to see you again!

"Ladies of Harley Weekend"

5
21/09/2015

Sarah with group sales was very helpful. Not only were the rooms blocked, and easily found for other Ladies from our group to call in a reserve a room, she assisted on getting us a shuttle service to downtown Louisville. She also arrange for us to use the Boardroom on Saturday evening, for all of us to meet, play games, and laugh. The staff at the hotel was just as nice and helpful.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Betrina- Thank you for bringing your group to us and hope you will stay with us again. I will pass on the feedback to my staff!

"Golf"

5
19/09/2015

Everything was great. The Staff was friendly and very helpful. They were doing some remodeling on my floor, but it didn't affect anything. The Breakfast was excellent and the choices were plenty. Have stayed here before and would do it again.

Theresa J, Front Office Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for your patience during your stay while we undergo our guest room bathroom renovation. I would love to hear what you think once you have stayed in an updated room. Thank again for your business!

"Better Than Average"

4
18/09/2015

Our room was clean, internet connection was good, facilities were up-dated and well kept. The breakfast was very good, in fact the best we experienced on our 15 day trip where we stayed at several competitive hotels. The staff was friendly, helpful and provided printed maps so we would find our way to the meetings and places we needed to go. I would highly recommend this as a place to stay in the New Albany area.

Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review
Thank you for the positive feedback. We are in the process of changing out menu items to ensure 100% satisfaction of our guests. I will definitely pass the feedback on to the staff.