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SureStay Plus Hotel by Best Western Moses Lake, Moses Lake

1819 Kittleson Road, 98837-9719, Moses Lake, United States - Ver en un mapa
SureStay Plus Hotel by Best Western Moses Lake - Habitaciones/Alojamientos El SureStay Plus Hotel by Best Western Moses Lake se encuentra en el centro de Moses Lake. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Disfrute de las amplias y cómodas habitaciones del SureStay Plus Hotel by Best Western Moses Lake. Todas las habitaciones están equipadas con microondas, nevera, cafetera para una taza, plancha con tabla de planchar, secador de pelo y sala de estar y todas las instalaciones del hotel cuentan con acceso gratuito a Internet Wi-Fi. Comience su día de la mejor forma con el desayuno completo gratuito con una gran variedad de especialidades de siempre que ofrece nuestro hotel. También disponemos de una piscina cubierta abierta 24 horas, de servicio de lavandería y de estacionamiento gratuito. Este hotel de dos plantas goza de una fantástica ubicación junto a las tiendas y restaurantes de la zona y la carretera interestatal 90.

SureStay Plus

Hotel by Best Western Moses Lake

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 14 huéspedes
NOTA EMITIDA
Excelente
8
Muy bueno
1
Normal
1
Malo
2
Pésimo
2
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
0
De negocios De negocios
3
En familia En familia
5
En pareja En pareja
4
En solitario En solitario
2
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Room made me feel grossed out"

1
Paradise16241187870, Hayden, Idaho 11/04/2019

I did not want to stay after seeing room but when I called the front desk they only let me cancel second night. I was grossed out all night and left as soon as we woke up. I will never stay there again. I love BW hotels usually.

"LITTLE DISSAPOINTED"

2
User 08/04/2019

No Hot Tub ,,, room service was not good at all... Beds werent made as well as no clean towels, tub and sick were clogged.. Only good thing was breakfast...We had to keep asking for our towels and rooms to be cleaned, trash was not taken out either..

BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Unknown Secret"

5
BC-Lynda, Kelowna, Canada 03/04/2019

We were so surprised to find this Best Western chain hotel. It's just gone under renovations so there was no signage on the hotel but it's so convenient. Small pool, great breakfast, nice clean rooms.

"Clean, convenient, and PET FRIENDLY!"

4
Don M, British Columbia, Canada 01/04/2019

Convenient location right off I-90 and close to many restaurants/service stations. Nearby areas to walk pets (and a nice long walk to the lake about a mile away.) Clean and comfortable with a good breakfast. This was a great value and I'd def stay again if/when in the area.

"False advertising"

1
Gene734, Richland, Washington 09/03/2019

I choose hotels based on reputation and amenities. I have frequented BW plus before and always had good experiences but this place is very substandard! They advertise a fitness room but it is empty and the advertised hot tub is empty and out of service. When I asked, the front desk informed me that the hot tub was being boarded up and exercise gear wouldn't be in place until spring or later? Why advertise these amenities? Rooms are big and somewhat clean. The tub and shower were filthy with soap scum and rust colored mold. Shower has cracked tiles. Breakfast was pathetic. See picture. Cooked lunch meat ham for breakfast, undercooked potatoes and bland fake eggs. Cereal was stale. Strange that there is a significant tripping hazard when you enter the room thanks to a 1”+ piece of metal across the door sill. There are better deals in town like the Marriot and Holiday Inn. Very disappointed.

"Wonderful"

5
Ken N, Bellevue, Washington 22/02/2019

A wonderful hotel with amazing rates. The hotel has recently been renovated and the rooms are huge. Some rooms have kitchens but I like having a larger fridge as well as a pullout sofa. Everyone needs room to spread out.

"Great Stay"

5
User 20/02/2019

We stayed at the surestay plus hotel in Moses lake, Washington. Our room was big and just perfect for us. A big thank you to the wonderful front desk young lady Maggie! She was very sweet and helpful. The breakfast woman was so kind and helpful as well. Staff is a big hit there. If ever in the area again I will stay again. It was a pleasure.

"Welcoming One Night Stay"

5
MontanaNative, Kalispell, Montana 03/02/2019

We stayed at the SureStay Plus hotel in Moses Lake, WA for a night on our way home from being on the coast for a month, This hotel was awesome! The room was very roomy and comfortable, very nicely decorated and the bed was wonderful. We have a small dog, pets are welcome at no extra charge. The breakfast room is very comfortable with a very ample choice of breakfast foods. We were very impressed that the room is open 24/7 for coffee and snacks. We will definitely return if needing a room in Moses Lake in our future travels.

"Awesome hotel!"

5
Flyer60717275755, Mossyrock, Washington 23/01/2019

The Sure Stay in Moses Lake is one of the nicest hotels I have ever had the pleasure to stay in. The room was very nice and clean. The staff were all very nice. They have one of the best breakfast spreads you will see. I couldn't have stayed at a better pet friendly hotel. Thank you Sure Stay!

"Great and Amazing"

5
FKManagement, Kennewick, Washington 10/01/2019

I love coming and staying at this hotel every time I am in Moses Lake, SureStay is where I go. They are constantly making improvements and the place keeps getting better. Clean and quiet surroundings with friendly staff and a wonderful GM that meets all my needs when needed

Jill W, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you so much for taking the time to review our hotel. We are so pleased that you enjoyed your stay. Thank you for all the kind words about our new renovations and about the staff. We love the new transformation of the hotel as well! We look forward to seeing you again the next time your in Moses Lake. Safe travels to you!

"Ignore negative review, great spot"

5
User 20/12/2018

For the money you cannot beat this place ! They've got an awesome breakfast with eggs and bacon and everything else you could possibly want. They also have a pool and hot tub cookies in the waiting room coffee all night long and the rooms are spotless. Maggie check me in and even went above and beyond to fix the problem I was having with my Best Western rewards and she didn't have to do that and gave us the best recommendation for dinners and directions to my next spot and since then I've repeated my visit.... thanks maggie !!!

"Nice surprise"

5
User 02/10/2018

The hotel has gone through a recent upgrade and the rooms are great. I was nervous that I hadn't heard of the hotel before but I guess Surestay is associated with Best Western. We came for a concert and had a great stay. I recommend to anyone since rooms are great and rates were really pretty low for the area.

"the site promised a good workout room. there was none"

2
Josh A, Washington DC, District of Columbia 16/07/2018

I selected the motel because I wanted to work out. Their site said there was a universal gym and treadmill. The room contained only two yoga balls. Big disappointment. Too late to go through the bother of changing motels.

"Newly Renovated Hotel"

5
JasonFromCalifornia, California 19/06/2018

Completely different from when I stayed here as a Shilo Inn. The rooms looked so much better with everything being new. Hotel also is in a good spot for restaurants and the highway. I look forward to my next visit.

Jill W, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
We appreciate you taking the time to review our hotel! As you know the hotel did go through a serious renovation and I'm so pleased you enjoyed the new look. We hope to see you again the next time you're in town. Safe travels to you!!

"CONDEMNED!"

1
LopezHome, Wenatchee, Washington 27/01/2018

This hotel has been closed and condemned since the end of December! It looks very run down and sketchy. For some reason I was able to book it on booking.com even though it is closed. Luckily I got a full refund.

"Punitive cancellation policy"

1
User 03/10/2017

A buddy and I planned a motorcycle trip through eastern Washington for the first week of October and included a single night stay for two rooms at the Shilo in Moses Lake. Well, his moto broke down the day we were to check in and we had to cancel the trip. I called the desk to cancel the reservations and was informed by the clerk that the "computer says you are supposed to check in and, if you don't, you will be charged full price". I objected to that but was told "There's a 24 hour cancellation and besides it's in the computer, there's nothing we can do. Oh, and every hotel has a 24 hour cancellation policy." I replied that that's not the case and was dismissed by the clerk telling me "it's in the computer". I realize that a business must protect itself, that cancellations can be detrimental to the bottom line, but to be dismissed by an officious clerk and to be charged full price for two rooms isn't going to lead to customer loyalty. I have stayed at this location a number of times in the past but won't consider it for any future travel.

"Soon will be Surestay BW"

1
K2277, Lewiston, Idaho 27/08/2017

If you've made a reservation here when they were still Shilo Inn, they won't honor the price. Horrible customer service! No one called or emailed us to let us know the changes & that the hotel is under construction. Obviously, didn't want us to cancel & wanted us to be there stranded & have to pay new price which was $50 more than our booking price. The pool & sauna are closed along with fitness center. We didn't go to continental breakfast as we assumed it would be junk like everything else around the hotel. The room itself, thankfully, was okay & all redone inside, but they're obviously still in the middle of stuff. Our sink drained super slow & the shower is still old. The shower curtain was dirty where obviously it was still the old one left up during construction & it had dust all over the top. The bed must still be the old ones they're using; hopefully, they'll eventually get those changed. It felt like sleeping on a brick slab. The side door was unlocked when we left to go to our event, which it looked like they're in the process of getting the key card installed. We thought, okay, it's 5 pm I can see that it's unlocked now. You could tell the first floor is still under construction-no carpet paper up where they were doing painting. So we get back from our event at about 12:30 am. We thought, let's try the side door; it's closer to the car & our room than going all the way down to the lobby. It was open...anyone could have entered that door & been roaming the hallways. We couldn't believe it! The kicker was....she told me she couldn't honor my Shilo price, but then when I asked her if I could get Best Western points since that's their new franchise she said no because they actually don't turn to that until September 1. So, they're not honoring Shilo prices or BW prices. There wasn't a manager available, of course, making some young girl have to deal with all the upset customers who has no control to make anything right, really sucks! Once you do become Surestay, you won't have our business! Even if it is a nice place, you have horrible customer service!

"Family Fun"

4
User 11/08/2017

Our family enjoyed the indoor pool, steam room and sauna. The room was adequate for our big family, the kitchenette made it easy to not eat out all 5 days. The location gave us quick access to everything.

"Trying to make it better but still over priced."

2
User 16/07/2017

Stayed here before going to a concert at the gorge. Price was high they are trying to remodel but have a long way to go. Toilet was plugged when we got there complained to front desk was offered a plunger not a repair. Didn't have time to change rooms do to having to get to the concert. Not worth the money.

"Okay"

3
Cheryl B, Freeland, Washington 16/05/2017

Little overpriced for the accommodations, but they are remodeling. Probably would not stay again. This might be worth the price after they are finished remodeling. Overall the staff was friendly enough and the cleanliness was average.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.