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Best Western Hotel Kelly Inn, Minot

4.0/5  - basé sur 465 notations.
1510 26th Avenue SW, 58701-6907, Minot, United States - Ver el mapa

Bienvenido al Best Western® Kelly Inn. Los huéspedes que se alojen en este hotel de Minot, Dakota del Norte, podrán disfrutar de nuestra RECEPCIÓN GRATUITA DEL DIRECTOR de martes a jueves de 17:00 a 18:30 horas con aperitivos, cerveza y vino. Nuestro hotel está situado frente al centro comercial Dakota Square y rodeado por fantásticas opciones gastronómicas, entre las que se incluyen los establecimientos Badlands Grill y Dakota Lounge. Si prefiere visitar establecimientos como Olive Garden®, también podrá encontrarlo a solamente unos minutos de nuestro hotel de Minot. Durante su estancia en Dakota del Norte, los viajeros deberían sentirse como un miembro más de la familia y eso es precisamente lo que ofrece nuestro hotel. Aquí encontrará unas lujosas camas, unas apacibles habitaciones y el servicio más cordial de la ciudad. Tanto si se encuentra aquí para disfrutar de una estancia de una noche como de una estancia prolongada, puede contar con nosotros para disfruta de un fantástico viaje. Relájese en nuestra piscina cubierta de agua salada y en nuestra bañera de hidromasaje. Con acceso gratuito a Internet de alta velocidad y un desayuno caliente completo gratuito, los viajeros podrán sacar el máximo partido a su estancia. Cada mañana podrá disfrutar de gofres calientes y fruta fresca, pasteles, cereales, yogur y suministro ilimitado de café 100% Arabica. Nuestro hotel admite mascotas en todas sus instalaciones DE MANERA TOTALMENTE GRATUITA. Disfrute de unas vacaciones inolvidables con la familia al completo, incluyendo su amigo de cuatro patas. Estamos situados a 80 kilómetros del Lago Sakakawea, algo perfecto para aquellos que deseen disfrutar de pesca y acampada. El campo de golf de Souris Valley se encuentra igualmente a poca distancia de nuestro hotel de Minot, Dakota del Norte, algo perfecto para aquellos viajeros que deseen comenzar sus vacaciones día con un recorrido por los greens. El Scandinavian Heritage Park es un fantástico lugar para disfrutar de un día cargado de diversión. Visite el zoológico de Roosevelt Park para disfrutar en familia o pase sus días recorriendo las rutas de senderismo locales. El Best Western® Kelly Inn de Minot goza de una fantástica ubicación junto a la autopista 2 y es el primer hotel de la zona que ofrece una piscina de agua salada. Un excepcional servicio de atención al cliente es la base de nuestro servicio, tanto si se encuentra en viaje de placer como de negocios. Los empleados de la base aérea de Minot, Hess, Menards y Nash Finch son solamente algunos de nuestros huéspedes habituales y estaremos encantados de recibir igualmente a grupos de visita en la ciudad por negocios.

Best Western

Hotel Kelly Inn

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 462 huéspedes
NOTA EMITIDA
Excelente
182
Muy bueno
161
Normal
73
Malo
30
Pésimo
16
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
46
De negocios De negocios
71
En familia En familia
167
En pareja En pareja
146
En solitario En solitario
23
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Disappointed about a long time perk that is no more"

4
20/09/2018

I've been staying at the Minot ND Kelly Inn 2 or 3 times a year for the past several years. I do a fair amount of traveling and have always found this place to be my favourite. Aside from being reasonable priced, rooms are clean, comfortable beds, great continental breakfast, they had a daily "cocktail" hour (or two) in the lounge area. Hotel guests could drop in for complimentary appetizers and a glass of wine or cold beer. A really nice perk that always had me looking forward to my stay at this hotel. It was one of the best customer appreciation gestures I've seen yet! Sadly, on my last trip there they no longer have this and I was so disappointed. I will most likely continue to stay there when I do visit Minot but probably won't go as often as my stay at the Kelly Inn was a big part of why I went to Minot a few times a year.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. Sorry about the managers reception it was not used enough at times so the beer and wine was cut out we still have the appetizers Sorry Ken Alexander GM

"Worst customer service"

1
05/09/2018

Food is horrible, front desk staff is very rude. Staff had no professionalism at check out or in. The emails from this location just state "minot". What kind of hotel chain doesn't have a statement that can say, thanks for your stay. Not just a attachment with a receipt.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
I am sorry that you did not have a good stay. Thank you for your review and I will talk to the staff about all this

"Great place!"

4
03/09/2018

It's a great hotel to stay in Minot. The lobby was modern. The pool was great too. The kids loved it. I liked the hot tub. The hotel is clean. Breakfast was good as usual since it's BW. The furnitures were modern too and the beds and pillows were good i had a good sleep. Wifi was fast too. The hotel also is near the mall you can just walk going to it, very accessible. My only complain is some guests don't follow the rules that the pool is up to 11pm only kinda disturbing to other guests. But all in all this hotel is great!

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review

"We stayed two weekends in a row."

4
01/09/2018

First room we basically had to break in the room. The latch was broken and could just use our key. The second tine no towels around the spa tub . Other than that nothing outstanding except breakfast, which is great.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Sorry that you had problems with your door lock it sounds like the batteries were deadI will talk to our staff in maintenance Dept about the lock I will also talk to staff about Pool towels Sorry again

"first room had to refuse it so dirty key wouldnt work"

2
24/08/2018

i was very surprised we got checked in and my hubby went to get luggage the non pool rooms have two doors couldnt get into the second door funny the people next door showed up and they couldnt get in.either then i went in to my surprise the sun was shinning just right and there was a large area behind tv and on the tv full of dust. within a few mintues i started sneesing i went to sit for a minture in the chair and ootman stopped myself becuase it was so stained i just couldnt sit on it. I have to say i have never seen that in any hotel i have stayed at. told my hubby we need a different room. the woman at front desk kind of young with dark hair and glasses just said "sorry u guys" and handed us a room key for another room The second room was a suite bythe pool it was clean but lacking soap and a few other things didnt complain about that till in the AM in all fairness they did offere me some bonus points for the trouble since i am a bw rewards member their pool is very nice and breakfast was good. tho i also called down to front desk to ask where i could get a piece of pie to go at a late hour was told no place open. Come to find out there was a village inn noted for the pies very close to motel and open late enough. not sure what was going on there. would i stay there again? probably not to take a chance on a clean room ?

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. Sorry about your stay. I will talk to the staff about the problems you had. Again I am sorry.I will find out who cleaned your room and talk to them. I Hope you will try us again. Ken Alexander GM

"A Very Nice Place"

5
12/08/2018

I will have to say, the Best Western Kelly Inn, was one of the nicest Best Western's we have ever stayed at. It was recently remodeled, and they did a great job. The rooms were nice & clean, as was the whole place. They have a very nice swimming pool. We enjoyed our stay with a comfortable bed & clean room. I would definitely recommend staying here, as we will again, in our travels ahead.

"Just Passing Through & Very Pleased"

5
05/08/2018

We were just passing through a cross country road trip and stayed here for a single night. I was very pleased with the friendliness of all staff I encountered. The front lobby and breakfast cafe are beautiful and the pool area is one of a kind. There are plenty of restaurants in the area to choose from and lots of tv channels when you just need to unwind. My one grievance would be that there are many areas for environmental improvements. For example, breakfast is served on paper plates with plastic utensils and all condiments are in disposables.

"Clean quiet room"

4
30/07/2018

Checked in quickly no issues front desk staff were nice and helpful. We had a room on main floor back side of hotel. With an outside door. Room was clean lots of towels. We had a king bed and a nice chair as well. Tv worked good lots of channels as hubby was looking for nascar. Hotel close to Dakota mall and other shopping as well as restaurants. Would stay here again as this was a nice clean quiet location.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review

"Only stayed the night but very comfortable."

4
25/07/2018

Just passing through the states on our road trip to get back home and it popped up on the nearby hotels. Glad it did got a restful sleep before we drove for 25 hours straight! If we were staying longer in ND I would definitely have stayed there.

"Week End Gettaway"

3
09/07/2018

I was disappointed in the location. I was told that it was close to the mall but I got lost three time trying to get to it. I felt that the room was fairly average and not quite up to the standards I have come to expect from Best Western.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
I am sorry that you got lost and that we did not meet your standards. I hope you will come back and try us again.

"Outstanding Hotel in Minot- i won't stay anywhere else."

5
26/05/2018

We have stayed at a number of Hotels in Minot, but for the last 5 times, it has been the Kelly Inn. Consistently excellent in every sense of the word. Easily affordable, well maintained, clean, quiet, great pool, excellent breakfast. Very friendly staff, and their location is super....you can leave your car at the hotel, and walk to the mall, or about 6 or more good restaurants. Good parking, as I am fussy with my vehicle. Seriously, I cannot say enough good things about the Kelly; we spoke with the staff and the GM when were there a few days ago and conveyed our feelings on their hotel. We award them with top marks in all categories. Well done, Kelly Inn!

"Broken doors, and loud trucks - but a nice staff"

2
05/05/2018

I stayed at this hotel last minute, and which was recommended by a family member. While the front staff was lovely, the door to our room was completely broken and you could not get in, a truck parked beside our hotel the entire night in their parking lot and did not move until the next day, and our sheets on our bed a had stains on them.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
I am sorry about your Stay.The Front Desk could of moved you because of door lock and truck running. I will address the other with my staff. I do Apologize for your inconvenience. I hope you will give us another try. Ken Alexander GM

"Minot Kelly Best Western"

5
01/05/2018

I recently stayed at the Minot - Kelly Best Western. This place is very well situated along the highway and is easy to get to off of the highway. There is a large mall across the parking lot from the hotel which makes for great shopping or just killing time. It has all of the amenities that a mall should have. I find this Best Western to be a little dated compared to most of the others that I stay in. However, having said that it has undergone some renovations and has is nice inside. They have a large pool area if you need family entertainment and it looked quite clean and the place did not reek of chlorine. However, some of the rooms near the pool area suffer from the constant humming of the ventilation system and if you are a light sleeper may interfere with your rest. The free breakfast is the same as all of the hotels these days with the usual selection.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your comments we are glad your stay was good. Hope you can come and stay again.

"Very Good"

1
26/03/2018

Appearance was excellent both the room and outside. We always like when pets are accepted. Our only experience when pets were not accepted was in Texas (go figure). Even though the hotel was very busy with families, the staff was very gracious.

"will never stay anywhere else!!"

5
23/03/2018

From online booking, to check-in with Thomas (Samoth) which was efficient and friendly, to the managers reception with GM Kenny Alexander complete with comp wine, beer and snacks, and the most comfortable bed ever! Perfect

"Winter Wonderland Welcoming Accommodations"

5
03/03/2018

After my very wonderful cold winter visit to Saskatchewan family for my grand daughters 3rd birthday; (I am a Florida native) my daughter drove me to Minot, North Dakota so I could catch my early DELTA Airlines flight back home. Delta closed the Regina hub for pass travel so we enjoyed a 4 hour road trip to Minot. We had no idea of where we wanted to stay but hoped for a nice reasonably priced hotel with a breakfast buffet. I had an early morning check in. We decided we wanted a dinner at an Olive Garden since my daughter hasn't been able to enjoy American cuisine restaurants in a very long time, living in rural Saskatchewan. She was so excited when she saw the shopping area with all her favorite stores, Barnes and Noble, Target, ULTA, Hobby Lobby. She actually said, "I LOVE AMERICA! ". After our meal we looked for a place to stay and found the BEST WESTERN conveniently near the shopping center. We made the call and the very friendly front desk clerked awaited our visit. We found the hotel very clean and welcoming. They have a very nice heated pool and hot tub. We had a wonderful rest and delicious breakfast before my daughter took me to the Minot Airport. She enjoyed shopping for a while longer and we both made it safely back to our homes. I will be staying again at this Best Western, great value, extraordinary service and delicious food. And did I mention, incredible price. Thank You Best Western!

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thank you so much for your kind and wonderful comments regarding your recent visit to Minot and the Best Western Kelly Inn. I'm so glad our team was able to take good care of you! We look forward to your next visit to our great city!

"Dirty Rooms"

1
26/02/2018

Our room wasn't ready at almost 5 when we tried to check in. The front desk clerk checked us in and said to come back in a bit so they could get room cleaned. Our room was beyond dirty upon arrival, pillowcases were flipped so dirty side was to headboard. The fitted sheets were so dirty with brown crusty substance on them. The surfaces were covered in sticky substance which I imagine to be soda. I wiped them down myself. Even the lamp had a spill inside the shade of it. The bathroom floors were very dirty with debree and the base of the toilet actually had orange rusty , stagnet water at base of toilet. The carpet had not been vacuumed. We had poolside room and the glass was beyond dirty too. The door repeatedly jammed. The hideaway bed had sheets left on it and the fresh bedding for the bed wasn't in fresh bedding bag but rather stuffed in ball in drawer which makes me thing it wasn't even attended to and was dirty also. Our room wasn't ready when we got there so in my opinion what was done is they hurried and picked up so we could get it. It wasn't fit for a guest. When I told the magager about it, he blew it off and offered me a couple thousound reward points which I didn't get. He stated they were short handed and washer was down. There is no excuse to put a guest in a room like that. STAY HERE IF YOU DO NT MIND CLEANING YOUR OWN ROOM ANS PAYING FULL PRICE! I was at the front desk to request new sheets when another guess showed up and her room wasn't clean and the front desk clerk left to go check rooms to see what was clean because staff had went home for the night. It took a couple hours for him to locate sheets for our bed, finally bring a king flat sheet and one queen sheet and a stack of mattress covers he thought were blankets. He stated there was nothing else clean. My husband was at the front desk a second time because the sheets the front desk clerk has found us were wrong size and at that time he had just turned away a family that had a reservation because they didn't have any clean rooms left. The pool, It has a shallow 1.6ft section and gate seperating the deeper 4 ft side. My kids love the pool here which is why we opted to stay instead of leave when our room was so dirty. The breakfast was wonderful. I will say the front desk clerk tried his best in a terrible situation and with no resources.

"Great Place to Stay in Minot"

4
08/01/2018

Excellent room and pet friendly services. Staff can be hit or miss at times whether they do a good job or an outstanding one. Right next to mall for shopping, highway for travel and away from central town but with main road right next door if you want to head in to town.

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thank you taking the time to share your comments/concerns with us regarding your recent stay in Minot at the Best Western Kelly Inn. I'm glad to hear you enjoyed your room and was able to bring your pet family member with. I will share your comments with our management staff as well so we can ensure customer service is great all the time and not "hit and miss". We hope to see you again soon in the near future.

"Room 235, Dec. 29/30 2017"

4
04/01/2018

Stayed in room 235 on Dec. 29/30, this is our third time staying here. The room was clean and well appointed (fridge, microwave, coffee maker, flat screen tv). There were two queen beds, the beds were very comfortable, the only problem being the pillows, there were 4 on each bed they were about have the size of a regular pillow but were also very thick, they were bad. The towels were all good, There is a breakfast with hot and cold items. We didn't use the pool or hot tub, there were a lot kids in the area and it was pretty noisy, the kids were having fun. The pool water looked pretty murky though. All staff we encountered were helpful and polite.

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thank you for taking time to let us know of your recent stay with us in Minot at the BW Kelly Inn. We will be replacing some of the pillows and have shared your comments with our staff so we can continue to improve. We hope you choose to stay with us again during your next visit to Minot.

"Amazing!"

5
02/01/2018

The quality of my stay was amazing and the price was even more amazing. You definitely get what you pay for and more. Beds super comfy, rooms are real neat and clean, and the breakfast is pretty good!

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thank you for letting us know about your recent stay with us and your wonderful comments. We have shared your review with our staff and hope to see you again soon!

"1 Night stay on a trip through the States"

4
02/01/2018

Once we got a clean room and the amendities working it was ok. Was not a happy camper. From beds not being made and then heater not working , it too9k a long time to get warm. just to get warm. . Even though I used my points when we are first sent to a room I expected it to be done but nope was not them the 2nd room the elf and dwarf and all the other decorations were be in sent away. then second room no heat and third room one bed nade and not the other opus bathroom was not cleaned properly.

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
I apologize for the issues you encountered while a guest with us in Minot at our BW Kelly Inn recently. I assure you this is not indicative of a normal stay at our hotel. We pride ourselves on providing a clean room with everything in working order. I'm sorry to hear that we failed to provide that immediately. I have shared your comments with our management team and steps are being taken to ensure this does not happen again in the future. We hope you will give us another chance to redeem ourselves in your future travels to the Minot area.

"Love this place, but needs upgraded..."

3
02/01/2018

This hotel has a great location, great continental breakfast & a really good pool area! We've stayed here lots before & always thoroughly enjoyed our stays. We were a little disappointed in our last visit, mostly in the pool area. The pool water was murky & scummy, some kids were complaining that it had a smell to it. The hot tub water was also dirty & looked brownish/green. Never once did we see anyone doing pool maintenance. The area around the pool was also never tidied up & garbages were constantly overflowing. Also the rooms could use some upgrades, poolside doors don't slide well, or fully lock. Rooms were clean, aside from a bit of dust & bed was comfortable so that was good, hide a bed could use an upgrade.

"Disappointed! "

2
01/01/2018

We just came back from a 2 night stay at the Best Western Kelly Inn- I have stayed at this hotel many times and always had a great experience- this time however was different and disappointing! We arrived Saturday and that evening there was no hot water available at the hotel (things happen we understand that) what I was very disappointed with was the fact the garbage was overflowing by the pool the entire weekend- we tried to clean up after ourselves but this made that very difficult when we had nowhere to throw anything out. The pool was in bad shape by Sunday morning. This was a very busy weekend with it being New Years so lots of kids in the pool but we didn't see any staff members anywhere near the pool cleaning or checking it- the water was completely murky and the hot tub was an awful color by the end of the weekend. When we woke up this morning there was a film on top of the pool- gross! You would think with it being New Years Eve weekend there would be more staff around but we only saw 1 staff walk by all weekend. The hotel is beginning to look rundown and is in some need of some maintenance. We had poolside rooms and the doors were very hard to shut and wouldn't lock. The pool area is so dim after dark that we actually brought lamps out of our rooms so we could visit and play some games at the tables around the pool. We had a group of 8 adults and 9 kids and we were all very disappointed- really hope these issues will be looked at because I really used to love this place and the convenience of it being right by the mall!

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
I am sorry to hear of your recent experience with us in Minot over the busy holiday weekend. We had an issue with the hot water heater going out and fixed it quickly after getting the new part for it. I have addressed the cleanliness and maintenance issues with our Management team at the hotel to ensure this does not happen again. Thank you for your patronage over the years and we hope you will give us another chance in the future.

"Good room access options & amazing ground floor pool area."

5
27/12/2017

A large hotel complex in an area of hotel chains. Hotel had a large car parking area and one accommodation option is external room access too, from the car park. This was actually handy for luggage etc.. We used the room's internal door to access the lobby and breakfast room. Check-in staff pleasant and efficient. There was Happy Hour in the Lobby area when we arrived, though we couldn't partake. The ground floor area incorporating the pools was very attractively decorated. Stunning in an obviously older complex. All areas and room spotless. We had a mini frig and microwave in our room and free Wifi good and fast. Bed very comfortable. The breakfast room was charmingly decorated too and food options good and staff monitored everything well.

"Hotel"

3
26/11/2017

This is a older hotel that needs some upgrading. The internet works occasioally and the breakfast needs more selection and better quality. The staf are very nice but when i went the main desk there was nobody around

"Great value "

4
20/11/2017

Very nice hotel for a great price. Well maintained and very helpful and friendly staff. Has some rooms with accesss from outside as well as from the hall, which was handy for coming and going. Better breakfast options than other hotels we have stayed at recently.

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thanks for reviewing our hotel during your recent stay with us in Minot at the Best Western Kelly Inn. I'm happy to hear you enjoyed one of our drive-up rooms which has both the interior and exterior entrance and is one of our most popular requested guest rooms. Also, so glad you enjoyed our breakfast which boasts over 22 options to choose from. We hope to see you again soon!

"Very clean, great pool, good breakfast, dated hotel"

3
19/11/2017

My wife and I stayed for one night in a king room (235) on a Wednesday night mid-November. The hotel is directly across the parking lot from the Dakota Square Mall. Built likely in the 60's, it has a small but nicely decorated lobby, a very small open business centre, a very small breakfast/reception room. The hotel is 2 floors built in a square with about 40 rooms per floor on the perimeter of the square. In the middle of the square is a very large pool separated into a wading pool for children and a deeper area of adults. There is also a very large hot tub. Lining the pool deck are a number of tables and chairs. Very inviting. Rooms are available that open onto the pool deck and 2nd floor balcony overlooking the pool deck. There is a manager's reception Monday-Thursday from 5 - 6:30 with a hot snack and wine, beer or soda. All public areas are spotless although dated as well. Staff are very friendly. We checked in early which was not a problem. The check-in process went smoothly and the desk manager provided directions to our room. The room was very clean although dated. Good-sized flat screen TV with fridge/microwave. The closet was small (no door), walkway around entrance/closet/bathroom is very narrow. Bathroom was clean with a bath/tub surround unit. Bed was very comfortable. Hotel was quiet (likely between 10-20 rooms occupied that night. Breakfast was surprizingly very good given the size of the space available and only 24 seats (comparable in quality and variety to a Hampton Inn or Holiday Inn Express). Check-out was seamless.

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thank you for staying with us in Minot at our Best Western Kelly Inn property recently. The hotel was built in 1992 not the 60's but we did enlarge our breakfast area and remodel the lobby which does have a mod decor to it, a couple of years ago. I'm glad to hear you enjoyed your stay with us and found the staff to be accommodating.

"Friendliest hotel in Minot"

4
14/11/2017

Kelly Inn is super convenient, located across the parking lot from the mall. It has a salt-water pool and hot tub (which is AWESOME for those of us who hate chlorine) and breakfast is included in your stay. The hotel is tastefully appointed, but the rooms could start using updating (beds are a bit creaky and some furniture is damaged). The hotel staff are LOVELY; you won't find friendlier!

"Great Stay"

5
11/11/2017

Great Hotel. Always have a great nights sleep at this hotel. Rooms are quiet. Bed is comfortable, towels are good, room is always clean, breakfast has many choices, great pool and hot tub. Highly recommend this hotel.

"Save your money"

1
30/10/2017

I would recommend and will never stay there again. Tub had a dirty ring in it and was full of hair. The toilet was covered in urine . The room had a smell that wasn't terrible but was there, probably just old dated smell. Window was full of dirt or dust in the in the sill.

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thank you for letting us know of your issues during your recent stay with us. I would like to apologize for the troubles you experienced. This is not typical of our hotel nor our guest experience. You should have received an email from our front office manager stating that we refunded your room and tax for your one night stay. We hope that you try us again

"Reasonable Corporate Rate for the Quality"

3
26/10/2017

Drive up rooms are very convenient and provide quick and easy access to your room. Really enjoy the Managers Hospitality evening that the hotel hosts for it's patrons, awesome idea. Rooms are becoming a bit dated, bathrooms definitely are in need of some attention and upgrading.

"Great location!"

4
22/10/2017

We have stayed here a few times and love staying in pool side rooms. We normally have had a good stay but this time we found our room pretty dusty. The room we were in could use a very good cleaning. The phone and remotes were sticky and the coffee maker had dust in it. The hot tub could also use a cleaning. There appeared to be like sand on the bottom. There are restaurants close by and the mall is right across the street so you can shop and run your parcels back to the room. Ample parking with convenient doors to access to your vehicle. We would stay here again but would call ahead to ask about the cleanliness.

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thank you for taking the time to let us know of the issues you encountered while a guest with us in Minot. I apologize that you found the room to not be up to the high standards of cleanliness that we expect from our associates. We are in the process of changing our staff and will be addressing these concerns immediately so that there will not be an issue for any future stays with us. We hope you will give us another chance the next time you come to town.

"Amazing two nights stay at the #1 hotel in Minot"

5
19/10/2017

Top notch hotel!!!! Service at this property, hands down is the best in Minot. Every associate I've come in contact with from the front desk, maintenance to housekeeping have been overly accommodating! In particular, I'd like to mention one key individual who consistently went above and beyond to make my stay more enjoyable. A very special thanks to Trevor, who works in maintenance! From the onset of my interaction with Trevor, he has gone above and beyond in ensuring that my visit was most enjoyable. On the day of my departure, Trevor topped off a memorable experience by offering me a ride to my final destination, when he noticed that I was waiting for my ride. Thank you very much, Team Best Western Kelly Inn! When anyone inquires about a hotel in Minot, I will only recommend BWKI Hotel. I look forward to a future visit, should I need a room in Minot. Much appreciated, Brian

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thanks Brian so much for taking the time to review our hotel in Minot! We love to hear from our guests and was pleased to hear you loved our hotel and staff! I have shared your comments with our team as well as Trevor...we hope to see you again on future stays!

"Dirty room and pool"

2
16/10/2017

The room was very dirty, behind the TV has never been dusted. the pool had all kinds of stuff on the bottom that didn't look pleasing to swim in. Employees are not happy to be working at this hotel, very impersonal

Dawn K, Regional Director at Best Western Kelly Inn, responded to this review
Thank you for taking time to inform us of your recent stay in Minot. I have shared your comments with our Management team and will investigate and make any necessary changes accordingly. The issues you mentioned will be corrected immediately and I hope that you will give us another chance in the future

"Great hotel"

5
16/10/2017

Very friendly and helpful staff. Rooms were great and very clean. Pet friendly rooms have 2 doors....one to the outside and one to the inside. This was very nice to take our dog out. Will definitely recommend!

"Awesome stay!!!"

5
16/10/2017

Lady at front desk was the best I have ever encountered. So sweet and caring and helped us out so much. Rooms were great and breakfast was perfect. The fellow working the breakfast was so polite and very efficient. Never had to wait for anything he was right on top of it!!!

"Terrible stay"

2
10/10/2017

Stayed two nights Dirty room Had to clean hard soap out of sink and off the mirror Bed was clean and comfortable Pool and hot tub were cold and dirty Garbage around pool area was not cleaned up for three days Breakfast was without a lot of items No one around at all to wipe tables or fill containers wasn't even busy Never saw a vacuum going all weekend Hallways and entrances were dirty Never een ask how our stay was when we checked out I complained first night but just said they were sorry Nothing changed Talked to other people and they were very unhappy also

BestWesternHotels, Corporate at Best Western Kelly Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Clean and Well Staffed"

5
02/10/2017

We enjoyed our stay. Rooms were quiet and comfortable. They served a good variety of hot food for breakfast. The location was close to the mall and shopping, also close to eating and coffee places. The staff was very helpful and friendly.

"Can't Go Wrong at the Motel"

5
30/09/2017

The staff here is excellent, & the motel is very clean. They have a very good breakfast variety, & everything is well stocked. This was our first time for staying at this Best Western, but it definitely will not be our last.

"An Excellent Stay"

5
26/09/2017

I find the Kelly Inn staff always helpful to work with, and willing to help with anything out-of-the-ordinary. Chelsea, the desk manager, is an excellent person to work with. I had to change the dates of my return, and she went overboard to make it easy and agreeable. I love Kelly Inn! Bob Cleveland

"A very relaxing atmosphere!"

4
21/09/2017

We always enjoy our stay. Plenty of spaces to sit and relax to play games or visit. The pool is salt water rather than chlorine which is nice and it is a large pool area. The staff are always very helpful. The special rate for Canadians is great!

"Great location, great staff, clean. Indoor pool"

5
20/09/2017

Great location, just off the interstate. Tom S. at the front desk was friendly, and the first in 3 different BW stays this week that recognized our rewards level. He put us on the first floor with it's own entrance, great for unloading and loading motorcycle. The hotel and rooms are clean. There is a pool indoors with a large deck and plenty of chairs. Plenty of parking. Hotel was pretty quiet when we arrived, we went to the manager's reception. Ken & his wife have great stories of the area for visiting and history. He has been with the hotel for 20 plus years. We enjoyed several beers talking with Ken and his wife and another couple from Canada visiting the area for a couple of days. We walked to Applebee's for supper, only a three minute walk. Breakfast was good and hot. We would stay here again.

"The staff are amazing......"

4
20/09/2017

We stayed here for 2 nights of our way to Branson. It was easy to find & was a good location. Close to shopping & restaurants. Attractive lobby. Friendly & accomodating staff. We didn't know it at the time but they offer a happy hour every Tuesday-Thursday with complentary wine/beer & snacks. Hot & cold free breakfast items. Everything was tasty. The rooms were a little outdated but super clean. Comfortable beds/pillows. Indoor pool & hot tub. We would definately stay here again if we are in the area.

"Wedding Stay"

5
11/09/2017

We were in Minot for my daughters wedding and the staff and hotel were excellent, WE had numerous room and the staff was very accommodating with the types and requests that were made. Breakfast was good and presented well

"Great Location"

5
10/09/2017

This hotel has a great location right across from the mall for you shoppers. Lots of restaurants nearby. Staff was great and so are the rooms. Very good breakfast, but if you are expecting something more than a free beer or wine at the Manager's Reception , DON'T.

"Not happy at all the breakfast was disgusting, no one was there to help with breakfast, food were dried out!"

2
09/09/2017

No one was there to help with the breakfast. Staff were not informative no one knows about Minot at all? The place was not pretty clean, couple of staff i seen, front desk staff was busy prepare to get off from her shift. Our room wasnt ready yet when we came 15 minutes before 3 pm. We waited for all.

"Nice Stay"

4
05/09/2017

Staff was pleasant and friendly...Would recommend. Tom S at the front desk greeted me with a smile and had accommodated my request submitted with the online reservation...Ken - manager on duty and his wife had some amazing stories that they shared during a small happy hour gathering.

"BW reliable, clean, friendly"

5
02/09/2017

Heading west across the country and staying at BWs most of the trip. Convenient, always clean, comfortable, wonderful breakfasts. Not fancy but a great value. The decor in the breakfast room was lovely. Lots of thought was obviously involved in making it warm and attractive.

"Just OK"

3
30/08/2017

My wife and I stayed here recently for one night following her outpatient eye surgery. Upon arrival I was impressed by the lobby. Very cozy, warm and clean. The staff behind the counter could have put a little more effort in welcoming us but oh well. Checked in and went to our room. The key cards didn't work in the locks so I trudged back to the front desk. I informed the fella at the desk and instead of apologizing he started an interrogation as if I was doing something wrong. Anyway he reprogrammed the cards and they worked for now. The room was OK other than scattered dust throughout the room indicating it had probably had not been used or cleaned for a while. We did have a comfortable stay from then on as the beds were very comfortable with lots of pillows. In the morning we had an early dr checkup and returned for breakfast. The key cards failed to work again. I again trudged to the front desk and had the cards reprogrammed. I took advantage of the trip and filed a couple plates with continental breakfast and headed back with my hands full. Got there and the locks around not work again. Housekeeping was right there and tried to help but to no avail. So we just crawled back in our car and proceeded to eat breakfast while waiting for maintenance to get our door open. He showed up pretty quickly but we were ready to check out for sure.

"Great Staff but Hotel could use work"

3
30/08/2017

I stayed at the Hotel for business and was very impressed with the staff. They were very friendly and professional. The hotel however was another story. The room that I had was not cleaned the best with dirt/dust all over the shelves and entertainment center. The tub also had junk in it from what looked like renovations though it was hard to tell. The TV did not work at first as the HDMI cord was completely missing and the refrigerator in the room didn't work at all. Also, the room next to me had a large dog that barked the entire time that made it hard to get any work done and even sleep

"Excellent accomadations."

5
28/08/2017

The rooms are very clean and the continental breakfast is second to none. The staff was very helpful and polite. This is an exceptional stay for the price. I would recommend it to anyone coming to Minot.

"Great Hotel"

5
27/08/2017

Hotel was clean and well cared for. Staff was extremely friendly and helpful to answer any questions. Breakfast Buffet had a great selection. Walking distance to Dakota Mall and Restaurants. I have stayed at this hotel the last three visits to Minot and will stay here again. I would recommend this hotel

Angie D, Regional Director at Best Western Kelly Inn, responded to this review
Thank you for reaching out to us regarding your recent stay at the BW Kelly inn in Minot, ND. We appreciate hearing all guest comments and are so happy to hear that you have enjoyed your stays with us and we look forward to seeing you again the next time you are in town!

"Kelly Inn, Minot ND, we'll stay again!!"

5
26/08/2017

The Management people at the hotel were very friendly, helpful and accommodating. The beds were super comfortable, pillows just right, and the night was very quiet so we had a good sleep. The room was clean and did not have any chemical smell from cleaning products that we are quite sensitive to, - much appreciated. Breakfast was very nice, lots to choose from, freshly made, and sufficient quantities.

"summer get-away!"

3
15/08/2017

This is an older Hotel compared to others in the city. It was just my husband and I on a get away during the State Fair. We tried to check in shortly after 4 and our room wasnt ready. No option to hang out, would you like a drink while you wait...just its not ready. ok. so we walked back to the mall and had ice cream. anyway went back room was ready. clean, quiet and good my us.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We apologize that your room was not ready earlier, but we are happy to hear that you were satisfied with your stay overall. We appreciate your business and hope that you will stay with us again in the future.

"Last stop before going home"

4
15/08/2017

At the end of our travels to South Dakota, we stayed at the Kelly Inn on our way home. The room rate was great for the quality of the hotel. As well as a pool and hot tub, free breakfast was provided.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you enjoyed your stay, and we hope to see you again.

"Great Hotel and Money's worth"

4
15/08/2017

I thought the Best Western was a great stay, clean rooms, clean beds, and great Manager's special from Mondays to Thursdays from 5:00-6:30 in the lobby, for Free Beers and Wine. All of the guests all met up and talked about their adventures and where they were all from, it was an Awesome time and gathering!! Great Stay, does need a few up grades for sure, but great stay for the price!!

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the nice review. We are very happy to hear that you enjoyed your stay and had a good time during the evening reception. We hope that you will stay with us again!

"great place to stay"

5
13/08/2017

Clean rooms, friendly staff, large pool and hot tub area with long hours and designed for all ages, large parking lot with free parking, great location next to a large mall and numerous restaurants, large hot breakfast with room.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review. We are very happy to hear that you were pleased with your stay! We hope to see you again soon!

"Decent for the price"

3
12/08/2017

Overall reasonable accommodation for the price. We had planned to use the pool, but opted out when we walked through that area after breakfast, as it had a 'scummy' type layer on both the pool and hot tub. I'm not a pool person, so I don't know what would cause this, or how to fix it, but it didn't look inviting.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the review. We appreciate you bringing the issues you noticed with the pool to our attention so that it can be addressed with our maintenance staff. We appreciate your business and hope that you will stay with us again.

"good bang for your buck"

4
09/08/2017

Overall good value for your money. We found the bed very comfortable and offered a good nights rest. The hot tub was a little dirty to the point my husband would not go in it, but it was a busy weekend too.

"Family vaca"

5
08/08/2017

Hotel was good great breakfast hide a bed was broken underneath but still useable there was food as well under the hide a bed and the fridge froze all our food/ babies milk Other that that was a great stay

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the review. We will address the issues you mentioned, but we are happy to hear that you had a good stay overall, and we hope that you will be back again.

"Great stay!"

5
07/08/2017

Staff was super friendly and helpful! Rooms were clean! Pool was nice and warm only down side is it is dark poolside in the evenings! Value is great! Breakfast was ok didn't realize they had gluten free options until second morning and eggs were served with cheese second morning would prefer plain!

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We appreciate your feedback regarding the breakfast, and we are happy to hear that you found our staff to be helpful. We hope that you will stay with us again in the future.

"Nice rooms, but hard to get into your room"

4
07/08/2017

This is a crazy one. Got registered, took everything in the lower floor and put the key card in the lock. Then tried the knob and door would not open. Tried it several times, door would not open. So, with heavy bag and computer bag I drug them up the stairs to the desk...only to hear "You have to pull the handle up, not down, we have tried to get corporate to fix the doors, but they do nothing" was the response. Would suggest to management that you fix the doors. Otherwise good hotel, good beds, comfortable surroundings.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the review. We apologize for the inconvenience you experienced with the door lock, but we are happy to hear that you were comfortable once in your room. Your business is important to us and we hope that you will stay with us again the next time you are in Minot.

"Very good but outdated items."

4
06/08/2017

great location good breakfast. Toilet kept running and sliding door sticks. But was very happy. Could walk to the mall and everything staff was very polite. Called to change the date they where awesome.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you were pleased with the location, breakfast, and staff. Thank you for bringing the issues you experienced to our attention so that we can address them. We hope you will stay with us again!

"Kids in hot tubs"

5
01/08/2017

A very nice hotel, clean and well looked after. The staff were very friendly and accommodating. The pool was advertised as heated but did not feel that way to me. The one issue I had was that there was a possible birthday party and kids as young as 3 or 4 up to 10 were in the hot tub for lengthy times and the parents just sat and did nothing to stop this dangerous practice. There should be more signage to tell people the rules of the use of hot tubs. There is a notice in the room that noone reads.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review! We apologize that the hot tub wasn't more relaxing, but we appreciate the compliments about our staff. We appreciate your business and we hope that you will stay with us again in the future.

"Best Western Minot"

4
29/07/2017

Clean room, appealing lobby, good breakfast and evening snacks were all appreciated. The main pool was very clean, but cold. Overall it is a nice place, where we intend to stay again on our trip back.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you were pleased with your stay and intent to stay with us again!

"Needs some renovation and updating"

3
26/07/2017

Staff and service was good. Free breakfast was acceptable. Pool are is nice. Good parking. Close to shopping, restaurants, and fuel. Rooms are dated as well as rest of hotel. Poolside rooms are musty and metal items suffer due to moisture.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are happy to hear that you felt the hotel had some positive qualities. We appreciate your business and hope that you will stay with us again in the future.

"needs remodeling"

2
24/07/2017

The wifi never worked, hide a bed couch stained and gross, refrig. didn't work, curtains stained. Had to ask for items to be restocked at breakfast and the breakfast staff was not happy about it. Stains on the ceiling where the roof had leaked.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
We are sorry to hear that you were not pleased with your stay. Thank you for bringing these items to our attention so that we can look into them. We appreciate your business and hope that you will choose to give us another try in the future.

"Doing Agri-business in Maxbass and Bottineau area"

3
19/07/2017

We arrived to discover our assigned room was without elevator assist, parking outside the room and walking around the facility halls then up steps---a good distance that does not support a person with limited balance or walking endurance. The staff are very kind. Both Debi and Andi were always very gracious and helpful. They reassigned us to a room (suite they call it) overlooking the pool. That was closer but, we had to drag our gear (5 day stay) up the steps and when leaving, back down the steps. Almost every day I had to get my room key reset, a nuisance. Staff blamed the equipment. We were invited by a lady in shorts and short sleeve blouse to join the small group in the "bar" "breakfast area for drinks.....A nice jesture, but I think there are more important facility issues to tend to first. We were in room 246---an interesting experience. The pluses were closeness to the lobby, a comfortable bed, clean room, and that is enough said. Housekeeping did a fine job. For second floor (actually a 1/2 floor above the lobby) the room had issues. This is not a BW Plus facility, but there are fundamental maintenance issues that need attention over all. This property has been here for a long time and located on the South end of South Hill is quite a distance from a changing downtown and the main transportation hubs. South Hill shopping area is dated, consists of several Big Box stores, a Grocer that specializes in Organics, and a myriad of fast food chain restaurants. Amtrak station is five miles North and Minot Intnl. Airport is seven miles North. We took the Amtrak from Seattle in January to attend a family funeral....because this hotel has no shuttle, and other motels do, we had to use another hotel. If you fly into Minot, be prepared to rent a car if you wish to stay here at BW. Same if you take Amtrak. But, the only car rentals available are daytime and most are at the Airport and open only daytime hours. Note: Amtrak East bound arrives after 9:30 PM and arrives West Bound at 8:30 AM There appear to be no night flights into Minot... Word of warning, I have repeatedly attempted to book a room here for Hostfest. I even called the first day of the year to book a room. For this hotel--they are blacked out during Hostfest.. That says a lot about assisting BW loyalty card holders..It is their standard response. The best I can give is an average rating for this hotel. Foot Note: I did attempt to contact Kelly Inns, and they kicked the ball down to the Hotel....Angie, the Manager, did call me.

"Great value"

5
17/07/2017

Best Western Kelly Inn in Minot is a great place to stay when visiting Minot. Across the street from the mall and a 5 minute walk to other major stores. The complementary breakfast is very good and the manager's happy hour is wonderful. All the beer or wine you like plus appy's. This hotel is a great value.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for such a great review! We are very pleased to hear that you enjoyed the convenience of our location as well as the breakfast and evening reception. We hope to see you back again the next time you are in town!

"On our way to Vegas"

5
11/07/2017

We recently spent one night here as we were flying to Vegas the next morning. Deb checked us in and she was awesome! So friendly and helpful. The room was comfy and the breakfast was great. We love this hotel...great location and fantastic staff!

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you so much for the great review! We are very happy to hear that you were pleased with our service as well as your room and the breakfast! We hope you will choose to stay with us again soon!

"Comfortable Stay"

4
09/07/2017

After a long day travelling it was nice to have a comfortable bed. Pillows need upgrading though. The room was clean. The breakfast was very good with lots of selection for everyone. The location is great!

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the review. We are very happy to hear that you enjoyed the breakfast, and that our location was convenient. We appreciate your business and hope that you will stay with us again in the future.

"Amazing staff"

4
27/06/2017

We arrived about 5:00. Thomas greeted us at the desk. I requested a king. He accommodated us with a suite. We registered then Thomas advised us of a managers reception. The suite was beautiful overlooking the indoor pool. After freshening up we joined the reception. The hostess Theresa greeted us and offered wine beer or soda and some hor doerves. The room was pleasant and the reception was wonderful. We were pleasantly surprised by the offering and the warmth of the staff.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for such a great review! We are very happy to hear that you were pleased with our staff and that you enjoyed your stay. We hope to see you again the next time you are in Minot!

"excellent value for the money"

5
23/06/2017

From the Manager's Reception to the breakfast, it was a great value. I have paid a lot more for a lot less. These people are friendly and professional, the room was quiet and comfortable, and I will go there again if in the area.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review! We are very happy to hear that you were pleased with every aspect of your stay, and we look forward to having you back in the future!

"A good place to stay"

4
09/06/2017

Room was clean, staff were friendly, breakfast was good. Hot tub was down for mtce and we were not informed when we made our reservation. Hot food for breakfast was slow in keeping up with the demand, even though the hotel did not have a lot of guests. We have stayed here many times and do recommend this hotel. Rooms could use some updating, however, for the value, this is a good hotel. It's close to wherever, you need to go in Minot,

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are happy to see that you were pleased with your stay overall, and we hope to see you the next time you are in Minot!

"Perfect family spot"

4
29/05/2017

Perfect family spot for a trip. Kids have a blast poolside. Hide a beds are horrendous. We count on using them for our family stay and have been disappointed every single time. Otherwise our stay this time and every time was great

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We apologize that the sofa sleeper was not comfortable. Your business is important to us and we hope that you will choose to stay with us again in the future.

"Minot Traveler"

3
29/05/2017

The room was very clean and comfortable. However the hot tub was not working properly and was dirty. That was disappointing. We have stayed at this hotel previously and did not experience a dirty hot tub in the past.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review and for bringing the issue you experienced with the hot tub to our attention so that we can address this. We appreciate your business and hope you will stay with us again.

"Superb and quality service."

5
26/05/2017

Our experience of the Kelly Western was positive from booking the reservation, checking in, in room services, breakfast service, and checking out. Hotel personnel could not have been more attentive and helpful. What more can it say positive?

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you so much for the great review! We are very happy to hear that you had a positive experience from start to finish, and that you found our staff to be very helpful. We look forward to seeing you again in the future!

"My favourite Hotel in Minot"

5
24/05/2017

I think this is our 4th stay here....and it is consistently excellent. We visit Minot at least once a year, sometimes twice. Always clean, always quiet, good parking, great breakfast, and the location can't be beat. Easy walking distance to the Mall, Olive Garden, Longhorn Steakhouse, Badlands Steakhouse, Apple-bees....I could go on and on. Staff are terrific, very open and eager to make sure your stay is more than you expected. Pool is excellent, hot tub is wonderful. And...all this at a very reasonable price. Who could possibly ask for more than this? The Kelly Inn is the only place we want to stay.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
We really appreciate the great review! We are so happy to hear that you always enjoy your stay with us. We appreciate your business and look forward to your next visit!

"kelly's Inn"

5
23/05/2017

Excellent Place to stay I highly recommend I only stay here when in Minot easy to get to the mall and local restaurants I found the staff to be very professional and very approachable The mall is in walking distance. Easy access of the interstate

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review! We are very pleased to hear that you are happy with our location and staff. We appreciate your business, and we look forward to your next stay with us!

"Minot Weekend"

5
16/05/2017

Very nice hotel. Breakfast was very good. Rooms comfortable. Close to Dakota Mall and other shopping and restaurants. Staff was courteous and helpful. We had a poolside room, spent a lot of time by the pool with friends enjoying a few refreshments.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review! We are very happy to hear that you enjoyed your stay. It is great to hear that you were pleased with breakfast and our staff! We hope to see you back again in the future.

"Well priced hotel with easy access to room"

3
13/05/2017

My friend and I went to Minot for just an overnight trip and were looking for a reasonably priced and decent hotel to stay at. Pricing was really reasonable. I liked that we could access our room from both outside and from inside the hotel. It was quiet and clean. The hotel was open to me having a couple of parcels delivered there to be held for me a couple days before our arrival which was greatly appreciated. The 'hot' breakfast wasn't great. The bed wasn't the best but for the money we paid, I am satisfied. Would consider staying here again.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are happy to hear that you were satisfied with your stay, and we hope to see you back soon!

"WHAT A NICE GETAWAY"

4
02/05/2017

We had a nice two days at this hotel. Nice welcome when we arrived we got here before check in and they graciously let us check in early. That is always appreciated after a long drive. The breakfast was great and I enjoyed what was offered. We took advantage of the quiet pool area on the second night we stayed. The house keeping noticed that we used all the coffee the first day so they left us some extra coffee for our second day. That was a nice touch thanks. This is the first time we went to the manager's reception and so glad we did. Had a nice chat with Angie and was great to thank her in person for her response to our emails before our visit. It was also nice to talk with the other guests an interesting time. We will be back!

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review and nice compliments! We are very happy to hear that you were satisfied with your stay. We look forward to your next visit!

"Nice and Relaxing"

4
30/04/2017

Very quite hotel, close to shopping (Mall). Nice pool area to sit and relax with friends and family. Staff very friendly, especially the breakfast lady. Able to pay in your Country's currency. Hope to stay again.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the review. We are glad that you took advantage of our pool area, and we are happy to hear that you were pleased with our staff and location! We hope to see you again soon.

"Very good"

4
27/04/2017

Clean rooms and hot tub was very helpful to relax. Only thing that was a disappointment was the small pillows but everything else was great. Location was close to mall and restaurants was very convenient

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you were pleased with your room and our location. We hope that you stay with us again the next time you are in Minot!

"Family time"

3
27/04/2017

Enjoyed the poolside rooms. Lots of tables and chairs and the pool and hot tub were a good temperature. Clean rooms but we had trouble with our room being serviced. Furniture could be updated. Staff was friendly. Food was hotel typical.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We apologize for missing your room with housekeeping service, but we are happy to see that there were some positives to your stay as well. We hope that you will stay with us again.

"We Love Best Western"

5
24/04/2017

Best WEstern seems to be very consistent in the quality of their hotels. When we travel, we always choose Best Western. One of the things we appreciate is the helpfulness of their staff. They always seem open to and ready to help when asked.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the kind review and for your loyalty to the Best Western brand! Your business is important to us, and we are very happy to hear that you were pleased with our service. We look forward to your next stay!

"average room, great staff"

4
18/04/2017

The room was dated but comfortable and served it's purpose i.e good sleep, warm shower, desk to work at. Not shiny or over the top. The staff were very friendly and inviting. Overall cleanliness was very good, just the room was dated and didn't have the same polish as the rest of the facility.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are happy to hear that you found the staff friendly and the room clean. Your business is important to us, and we hope that you will stay with us again in the future!

"Awesome place to stay"

5
09/04/2017

Clean,great staff. Reasonable rates. Good continental breakfast. Pool area large and clean.Stay their when visiting Minot. Great location close to mall.,restaurants. Friendly staff. Never had any problems.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review! We are very happy to hear that you were pleased with our breakfast and location. We hope to see you again the next time you are in Minot!

"Great service"

5
02/04/2017

Helpful staff and rooms were excellent. Breakfast was great. Hot tub and pool area was a nice setting Let is leave our vehicle here while we travelled to mesa Arizona which helped us avoid high airport parking fees.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review! We are very happy to hear that you were pleased with our service and our breakfast. We hope to see you again the next time you are in Minot!

"Great Stay"

5
27/03/2017

The hotel that we had made our reservations with failed to book all the rooms we needed. The staff at the Kelly Inn welcomed us and did everything they could to accommodate our needs. They were super friendly and helpful.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review! We are very happy that we could accommodate you and make you feel welcome. We look forward to having you stay with us again in the future.

"State B's"

4
25/03/2017

A very nice pool - view room. Bed is very comfortable. Breakfast service was a little slow, but to be expected since the State basketball tourney was there. The motel was at full capacity. The pool was enjoyable and hot tub hot . The jets on the hot tub did not work but no big deal.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you enjoyed the pool area and found your room to be comfortable. We hope to see you again soon!

"Great little retreat"

5
13/03/2017

The times we have stayed at this hotel have all been wonderful. It's location is great. Walking distance from the mall and many great restautants. Pool and hot tub are relaxing. The mid week managers reception is a neat treat from 5-7pm. And the breakfast is great too.

Angie D, General Manager at Best Western Kelly Inn, responded to this review
Thank you for the great review! We are happy to hear that you enjoy our location and all the hotel's amenities. We look forward to your next visit!

"A very good choice"

5
17/11/2016

This is the second time I have stayed there this year. The property is not the easiest place to find, but it is worth it. check-in is fast and easy.......and in the late afternoon there are fresh hot cookies. The hotel layout is a little funky, it is necessary to carry your bags up or down a short flight of stairs. The rooms are big, well-appointed, with good bids/pillows and are very clean. The breakfast was very good. No wi-fi problems either.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We appreciate you comments, and we are very happy to hear that you enjoyed your stay. We hope that you will choose to stay with us again the next time you are in Minot!

"Will not stay again"

1
06/11/2016

We have stayed at this hotel in the past and it was good but now I feel it's gone downhill and needs upgrading. We will not stay here again. We checked in at the front desk and immediately informed that the WiFi was not working. This was disappointing for us and also 2 teenagers in tow. We booked a suite with a king bed and a sofa hide a bed for $90.00 a night online which we felt was a fantastic price. Upon checking into the room we realized how small it was and we were not impressed. There were stains on the couch that was the hide a bed our kids stayed on (see pictures). With no wifi to entertain the kids they went looking for an arcade. The front desk said they used to have one but it is no longer there. We went to the mall for awhile and came back to the room, we decided a snack would be great. The kids go down to the Vending machine and it has a note on it that it's not working, so no snacks. The kids did not even go in the pool and we did not see anyone in the pool at ALL the whole time we were there. There were some people sitting around it visiting but not one person in the pool which is a very strange sight for a Friday night in Minot at a hotel from my experience. The breakfast was good, it had your normal cold and hot selections and a lot of choices which was nice. Even though we had prepaid for 2 nights we only spent 1 night in this hotel. We phoned another hotel and booked a room that was double the size with 2 queens AND a full size sectional in the room for only $79.00. We will continue to book at this second place we stayed at. I would not recommend the Kelly Inn Best Western.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
We are very sorry to hear that you did not have a pleasant stay with us. We apologize for the issues that you experienced with the wifi. We understand how frustrating this can be, especially when traveling with teenagers. We appreciate your business and hope that you will consider staying with us again.

"Nice hotel"

4
04/11/2016

Best Western quality. Good service, nice and clean, dissent breakfast, good location, were nice inside pool, nice layout for the rooms. Cant have a bad word about this hotel. I go back any time to stay in the future.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are happy to hear that you were satisfied with your stay and we look forward to your next visit!

"Business"

5
24/10/2016

Great place.Easy to go to Dr. appt.Also the shopping is great too! Close by the mall, and eating places too. Walking distance is good, because were close to mall.The gas station is close by also. this place Is quiet and we love the swimming pool. Our grandson feels safe in the pool, and so the hot tub is a great!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed the convenience of our location as well as our pool area. We hope that you will stay with us again in the future!

"Great value and wonderful service!"

5
19/10/2016

Large room, comfortable king bed, sparkling clean! Evening reception with complimentary wine and beer along with appetizers. Complimentary breakfast in the morning! Would highly recommend this hotel. They put the BEST in Best!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
We really appreciate all the kind words. We are very happy to hear that you were pleased with your stay and we hope to see you again soon!

"Never have a problem"

4
18/10/2016

We've only stayed at this hotel one night at a time when we go to Minot for a concert or something but it's always been great. Easy to book, friendly staff, clean rooms, lots of parking, easy to find, continental breakfast, nice pool .... in other words, ALL THAT GOOD STUFF!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate the great review, and we are very happy to hear that you were pleased with your stay. We look forward to your next visit!

"Never Lets Us Down"

5
17/10/2016

This was my second time staying at the Kelly Inn. We love the hotel. Its always clean and front desk entry is beautiful and we love the hot tub and the pool. The best feature in my opinion is that it is pet friendly and they give you an option for a drive up room, which is a huge convenience when traveling with your pet.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you enjoyed your stay with us again! We appreciate your business and your loyalty and we look forward to your next stay with us.

"on night stay, beware of your belongings"

3
13/10/2016

I usually stay at this hotel every year when I go to see friends in Mandan, and then I usually stay at this hotel again on my return after a week. Majority of the time I have no problems because it's just one night, we do some shopping, have breakfast the next morning and then head out. But on my return a week later, everything was fine until I returned home and found out I had forgotten my Ipad, called the hotel as soon as I got home, told them exactly where I had left it, and described it, they checked the room, nope it couldn't be found, of course the cleaning staff had been in there, called back the next morning, nope, no one had found my ipad, I gave a distinct description of my ipad because the cover had a National Geographic wording on it, so it was kind of unique, people would ask me where I had gotten it from when they saw it, it even had my name put inside of the cover as well. Called again in Tues Am and in PM, nope, no ipad. They had talked with the cleaning staff, nope no one had seen it, how bizarre can that be, called Thur. am, talked to the manager, Angie, nope no one had seen it. She had talked to her staff, no one had picked it up; she accused me of misplacing it, how can you misplace an ipad in a hotel when I know where I had put it the Sun. night when we were there, I told Angie, that of course they wouldn't find the ipad in the room when I called back 8 hrs later, a cleaning person had probably picked it up, put it on her cleaning cart, then decided to take it home, even though Angie said she talked to her staff, this person probably didn't want to admit that they had taken it home. Then she accuse me of misplacing it, There was no apology of any kind that they couldn't find it, nothing, told her my review was not going to be good, her flippant remark was; ok good. So they've just lost a customer because I don't feel I can stay in a hotel that won't even offer an apology, especially from a manager. I've worked in Customer Services myself, I know how manager can just brush off complaints and that's how I felt this manager did to me. She figures she can trust her staff, well, maybe so but I don't think they tried hard enough to find out what may have happened to my ipad. then to accuse me of misplacing it...REALLY!!!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
I am sorry that we did not find your iPad. As I explained on the phone, I have checked the room myself as well as all of our housekeeping carts and storage areas. I have also spoken to several members of the housekeeping staff, and no one has seen your missing iPad. We do hope that you find your iPad.

"Very Comfortable"

4
09/10/2016

During our drive back from Ontario (to Vancouver) we arrived early and the clerk was very busy, finally got our room just to find it hadn't been cleaned. Several of the maids tried to help out, but went back to the clerk and got a different room on 3rd floor, it was very nice, clean and beds were comfortable. Also, being on the 3rd floor it was not noisy,which is nice for a good sleep when you are getting up early.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We apologize for the inconvenience you experienced upon arrival. We hope that you will stay with us again in the future.

"Great time at Hostfest"

5
03/10/2016

All was great..except the prices are hiked sky high for the Festival!! Some hotels do hike up the price but I.m sure it was doubled!! The location is excellant as it is close to shopping! We stayed , because we have stayed in the past and found the Kelly Inn to be top notch Despitr th price!!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are happy to heart that you enjoyed your stay and your time at the Hostfest. We appreciate your business and hope to see you again!

"A bit tired"

3
01/10/2016

The hotel is well located and easy to find. Room was clean and spacious. The indoor pool was large and good for children. Having rooms overlooking it inside the building was less than ideal. Breakfast room is much too small for the size of the hotel. Would opt for a different hotel if I were in Minit again.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are sorry to hear that you were not completely satisfied with your stay. It was a very busy week for us, which made the breakfast area more crowded than usual. We hope that you would consider staying with us again in the future.

"Carol Lee, Mesa, AZ. (Raised in Minot) ** AMAZING STAFF AND SERVICE!"

5
30/09/2016

I just want to commend the staff and to name a few special ones that stand out. Chelsea greeted us with the biggest smile when we first checked in and worked hard to get us an early check-in, which we really appreciated it after an overnight train ride. Theresa in the managers reception went over the top to accommodate us as 12 of my fam ily came up to visit and eat pizza. Evonne at the front desk made sure we had the space in the breakfast area so comfortable and clean before everyone arrived. Lynnette in the kitchen was so attentive to make sure the breakfasts were full and hot.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you so much for the great review! It is always great to hear when the staff makes our guests feel welcome. We look forward to seeing you again the next time you are in Minot!

"Amazing Hotel Stay....3rd consecutive time"

5
27/09/2016

We have stayed in other places in Minot....but they don't measure up to the kelly Inn. It's the only place we stay now, and they never disappoint us. The hotel is very clean,very quiet...the staff are very friendly and very accommodating. The location is excellent as for walking to the mall, or visiting the many nearby restaurants. This year we really felt a personal welcome, as there was a handwritten note from "Theresa and Cindy" who cleaned our room, and even folded up the ends on the toilet paper! We really loved the personal touch we felt from this great little interaction, and loved the attention to detail! We managed to thank them personally, and we shared a great conversation. After such a warm welcome, great price to stay, great food, and great service, why would you stay anywhere else? We give them full marks. Great Job Kelly Inn and Staff!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you so much for taking the time to write such a great review! We are very happy to hear that you had a great experience and that you were pleased with our service and location. We appreciate your business and look forward to seeing you again!

"Minot"

5
19/09/2016

This Best Western is centrally located in the heart of Minot. You can get to any part of the city easily. Restaurants are within both walking and driving distance. Clean and quiet, even with the location in a shopping district. The staff are very friendly and helpful about the area. Do be aware that if you request a room facing the pool, you get a lovely view of the pool with sliding doors opening to the pool, there is NO other outside window. Your room will be quite dark. There is no outside light coming in.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your recent stay. We are very happy to hear that you were pleased with your stay. We appreciate your business and hope to see you again!

"Amazing Hotel Staff"

5
06/09/2016

Not only is it a great location but the young lady who checked us in was amazing - friendly - helpful - bubbly - so refreshing to see. Buffet breakfast was one of the best I have encountered. overall I would highly recommend this hotel and I am a picky person.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you enjoyed our breakfast and found our staff to be friendly and helpful. We hope to see you again soon!

"Well Maintained, well Situated Quiet and Clean"

5
06/09/2016

I guess that the title says it all. This was our second stay here. Like earlier this year, we were on our way to somewhere else. This is a nice place to stay for one night or an extended stay. We stayed in a 2 queen room that was typical in size. The beds were very comfortable. The hotel is located in a quiet area very close to a mall with several restaurants to chose from in the surrounding area. The room was a little dusty. Someone had left a window open for we don't know how long. Outside of the bit of dust, the room was very. Lean and well appointed. Everything worked fine. Easily accessed from the major highways Nice pool and good solid breakfast included in the price of the room which was really the best priced stay of our entire trip. I would recommend this hotel to anyone....

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the great review! We are always happy to get such great feedback. We hope to see you again the next time you pass through Minot!

"Great hotel"

5
06/09/2016

Love the fact it's so close to the mall. Rooms are clean, breakfast is great. Room rates are just right and the staff is amazing. Recommend pool side rooms. The pools are salt water so the smell isn't overwhelming. I've also stayed in the suites and they are very nice!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you so much for the great review! We are very happy to hear that you were satisfied with your stay. We appreciate your business and look forward to seeing you again!

"Adequate and friendly "

4
05/09/2016

Stayed at this place last minute, it was conveniently located and seemed clean. The room was a nice size, the bathroom was a little tight getting in, wedged between the closet and a little hallway. The beds are a little soft for my taste but comfortable. The tv was small as well, by today's standards they could use some upgrades. The overall feel of the room was a little dingy. Haven't stayed in Minot before but I would probably check another hotel before I stayed here again.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We appreciate your honest feedback, and we hope that you would consider staying with us again in the future.

"Minot ND - Passing through"

3
04/09/2016

the BW in Minot is very dated and could use a freshening up but the price was great and the staff were friendly. some minor repairs need to be done in the guest room e.g. bathroom light out and heat lamp/fan control not working properly. Also, the internet in our room location was not reliable but was better in the lobby area.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We appreciate you bringing the issues you experienced to our attention. We hope that you will choose to stay with us again the next time you are passing through Minot.

"Great location"

3
02/09/2016

The hotel was very close to Target at the Dakota Mall so was within walking distance. The staff were very friendly, wifi was great and a delicious breakfast in the morning. The TV had a great picture and the beds were comfortable. I found the room quite spacious but the bathroom a bit small. The only concern I had was that I found it really dim in the hallways and would have liked more lighting.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your feedback. We are happy to hear that you were pleased with your stay. We appreciate your business and hope that you will be back!

"Travel"

5
29/08/2016

The whole hotel was clean, bright and welcoming. Staff were friendly and informative. Great place to stay, shares parking lot with Dakota Mall, walking distance to restaurants. Breakfast had lots of choices for both adults and children. The pool area was clean and in the middle of the hotelm noise was never a factor

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the great review! We are pleased to hear that you found our hotel clean, comfortable, and in a convenient location. We hope to see you again soon!

"It was ok."

3
27/08/2016

The breakfast was great. The rooms though have just got to be updated. The sliding door out to the pool would jam, and the air conditioning unit didn't quite reach into the adjoining area where my son slept on the pull out. For a night, it was ok.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate you taking the time to review your recent stay with us. We are very happy to hear that you enjoyed our breakfast, and we will look into the concerns you had. We appreciate your business and hope that you will choose to stay with us again.

"Kelly Inn"

4
26/08/2016

We stayed 2 separate nights at Kelly Inn, first night we got a room with old not-so-comfy beds, second time we got an updated room with excellent up to standard beds. On both occasions the TV was not working, the front desk person had to come to fix it. On both occasions there were large parties by indoor pool area, which makes me think that locals use Kelly Inn to celebrate birthday parties or so. Excellent breakfast!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you were happy with your beds on your second stay as well as the breakfast. We appreciate you bringing your concerns to our attention, and we will look into these issues. We hope to see you back soon!

"Best Western Kelly Inn in Minot ND"

4
19/08/2016

Very nice place to stay, rooms are clean, beds are comfortable, and breakfast was great. GPS takes you right to the location and there are lots of businesses and restaurants very close by. We stayed there going to Ontario, Canada, and we liked it so much we booked it again for our return trip.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and kind words. We are very happy to hear that you enjoyed your stay and will be staying with us again!

"Wonderful Stay at Best Western Minot, ND"

5
08/08/2016

I chose this hotel because it was in close proximity to my new job. It was a wonderful stay and the staff was very nice and receptive. I would recommend this hotel to anyone staying in the area. There was free full breakfast in the mornings and appetizer and drinks in the afternoons of Monday through Thursday. I thought that was fabulous.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are very happy to hear that you were pleased with your stay! We appreciate your business and look forward to seeing you again in the future!

"Great Stay"

5
04/08/2016

This location was the best of the 6 we stayed at on our trip. It offered cookies upon arrival, 5pm drinks and snacks, and a great hot breakfast. The pool area (we did not use) had rooms opening on it and wheel chair access. We liked the rooms that had door access to our car. Also the nearby mall and restaurants were within walking distance.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for such a great review. We are very happy to hear that you were satisfied with our hotel and location. We look forward to seeing you again in the future!

"Fine, especially good for families"

4
02/08/2016

We stayed one night and it was fine. The pool in the center courtyard format is especially good for families. My wife and I especially like to swim in the morning before we leave. Swimming for us in knocking out laps for 20-30 minutes. When there are a lot of children in the pool, it's tough to do much. Kelly, at least provided a physical barrier betwen the shallow part of the pool and the deeper. Room was fine.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your recent stay. We are happy to hear that you were satisfied with your stay, and we hope to see you again in the future.

"Welcome relief from heat"

4
29/07/2016

Awesome hotel. Upgraded to suite without asking. Enjoyed the pool. Right across street from large mall. Easy on and off from highway two. Air conditioning worked perfectly. Hallways were very warm due to high usage of air conditioners. Also as our room looked out onto the pool area, there was little natural light...kept drapes closed. Hotel offered a great apply party with free beer and wine and snacks..nice touch.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your detailed review. Your feedback is very important to us, and we are happy to hear that you enjoyed your stay. We look forward to having you back in the future!

"Great hotel"

5
26/07/2016

This was a great hotel. Peter was the guys at the front and he was super friendly and thorough on the hotel, restaurants and activities. This hotel was also pet friendly and had a great pool. This beat western is by far one of the top BW's we have stayed at. It is also minutes to the harbour were there is a great little coffee spot and place to walk.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
I believe you must have the wrong hotel, as this is the Best Western Kelly Inn in Minot, ND (no harbors in this area). However, we do appreciate your loyalty to Best Western and wish you safe travels!

"Why Not Minot "Kelly Inn""

5
24/07/2016

The Kelly Inn is located close to the interstate, a shopping area with lots of eating places and very convenient for a traveler. The free breakfast offered biscuits & gravy, sausage, waffles, cereal, yogurt, toast, juice, coffee and other foods that were a great start to the day. The indoor pool area is fabulous, clean, designed for different levels of swimmers with many seating areas. The staff is friendly and very accommodating, Our room was nothing fancy but nice and clean, It would be wonderful place for families to stay and the price was very reasonable.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the great review. We are very happy to hear that our location is convenient for you and that you enjoyed our breakfast. We hope to see you back again the next time you are in Minot!

"Pet Friendly Hotel"

4
11/07/2016

We often travel with our dogs and this is one of the most pet friendly hotels. The breakfast is good, the beds and rooms are comfortable and clean. Only 2 things that I noticed need to improve: the scum line around the water level of the pool and the front garden is overdue for a weeding.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We appreciate your feedback, and we are happy to hear that you were satisfied with your stay.

"At Best Average for a 3 Star"

3
10/07/2016

Perhaps a 2 star would be a better description. Place is square...like a prison and it is difficult to find ones room. We were in a pet friendly room so maybe this hotel punishes for pets. Wife found a smelly face cloth under the sink plus if one looked at the bottom of door frames in the bathroom one would see different colours on the floor from inadequate cleaning. Late night noise from next door was an issue and they were only talking. Thin walls. The lobby and pool seemed to be nice.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are sorry to hear that you were not pleased with your stay. We appreciate your feedback and hope that you will consider staying with us again in the future.

"they have great beds in some rooms, terrible in others"

3
08/07/2016

this is a perfect location, walking distance to the mall and a ton of great restaurants. The rooms show a lot of wear. We had a room with a great king size bed once, this time the queens were awful. The breakfast has good food, but is a schmoz of activity...don't go if you're claustrophobic! The tables are all set up for 4, so a party of 1 or 2 takes the whole thing... If there is a next time I'll take my breakfast to sit by the pool. The staff is lovely.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your detailed feedback regarding your recent stay. We appreciate your business and hope to see you again in the future.

"Nice staff, could be cleaner"

3
23/06/2016

Concerned when we pulled into the lot as the entire front entrance was blocked off with construction. Once we found the side entrance door check in was very good, the lady was friendly and helpful. We were upgraded to a jacuzzi room and it appeared quite nice. However when we went to use the jacuzzi we were shocked to find a few leftover hairs from previous guests. I just cleaned out the one I originally saw, but then at closer look, there were more and more....you get the idea. We mentioned it to our friend at the front and she was very apologetic. She offered to move us, clean it herself (now late at night) and a discount. We said not to worry about it and thanked her as she was very nice. We were not going to use it now anyway. Attached are a few pics of some other things we we found. Overall the place was ok, and the price was right and included a good breakfast. Hopefully this was a one off. I would stay there again, but would take a close look at the room before unpacking.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. I apologize for the construction at the entryway and the problems you experienced with your room. I am happy to hear that the front desk was helpful, and we hope that you will stay with us again.

"Best ran continental breakfast area ever!!!"

4
22/06/2016

I have stayed at this hotel several times. Little older decor but they keep things very clean.the beds are very comfortable. The breakfast area is the best area I have ever ate in. The lady that was working in there when I was there sure kept everything stocked, and she was very friendly

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the great review. We are happy to hear that you were pleased with your stay. We appreciate your business and hope to see you again soon!

"Hotel was very good"

5
21/06/2016

Hotel was very good , breakfast was good , Room was very good , clean and large . Hotel was not busy and was really quiet . I did not use the pool , but the few kids seemed to enjoy it . The only area of concern was the parking lot . I found that is steeply angled and I found it easier to park far way from my room where the lot is semi flat .

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the great review! We appreciate your feedback and hope that you will stay with us again in the future.

"Awesome "

5
07/06/2016

Stayed here several times. ..huge rooms...big bathroom and great comfortable beds...love the complimentary beer and wine at 5pm..staff is great and the price is great...walk out of hotel and mall right there...would highly recommend this place

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the great review! We are very happy to hear that you were pleased with your stay. We appreciate your business and look forward to seeing you again next time you are in Minot.

"Bed & Breakfast"

4
01/06/2016

After driving all day and not having had a good nights sleep in 2 we were pleasantly surprised to sleep right through the night. Breakfast was great and we were able to be back on the road refreshed by 7:00am. Thanks BW for standing up to your reputation.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are pleased to hear that you were happy with your stay. We appreciate your business and hope to see you again!

"Excellent but unique layout"

5
29/05/2016

The layout was a little unique, having to go up a couple of stairs to go to your room. This property would be an outstanding place if you had kids and some bad weather. The pool was big and very nice. The guest rooms/baths were of good size, quiet and very clean. The beds/pillows were very comfortable. Good free breakfast. Good welcoming staff.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We appreciate the positive feedback, and we are happy to hear that we met your expectations. We hope to see you again soon!

"it is very nice"

5
24/05/2016

it was nicer than other bestwesterns I st\\yed in before in different cities in Canada and the states I only found not nice service in one in Winnipeg but others are good I will looking forward in every travel in the future to find bestwestern

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review and your kind words. It is always nice to hear when we are able to meet our guests' expectations. We appreciate your business and hope to see you again soon!

"Stairs!"

3
20/05/2016

The room was OK but you had to use stairs to go either up or down to your room. The only plus was that the breakfast server was ready before 6 am and we were able to get started a little earlier than planned.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your recent review. We appreciate your feedback and hope that you will stay with us again in the future.

"Great Place to Stay"

5
17/05/2016

I always book here, as the staff is very friendly and helpful, and the rooms are great. Good quality for a good price. Very close to shopping and restaurants. I have been staying at this hotel for years, and keep coming back. Hot breakfast is a bonus:)

JoAnn B, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thanks for the great review! We are happy to hear that you are pleased with our service and location. We appreciate your loyalty and look forward to your next stay with us!

"Nice Place"

4
09/05/2016

The room was a King Suite. The King bed was very nice, new linen and lots of pillows. There was a sitting area with a pull out Queen. It was not comfortable at all. you could feel every bar in the bed. It also needed to be replaced as it had a big hole in the cushion on the couch. When the shower was turned on there was more water coming out of the bath spout than the shower spout. The pool area was nice kid friendly, just needed a little TLC. The location is great for shopping and dining.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. It is very helpful to understand where we were able to meet your expectations, and where we could use improvement. We appreciate your business and hope that you will stay with us again in the future.

"Great Hotel"

5
05/05/2016

The bed was awesome, pillows great, breakfast outstanding. When we travel, it is all about the bed first, then the other stuff. Have stayed at this hotel on a few occasions and will continue to stay at this hotel whenever we are in Minot.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you so much for your review. It is very nice to hear such positive feedback about your stay! We appreciate your continued business and look forward to your next visit.

"Another Good Kelly Best Western with Outside Entances"

5
02/05/2016

Very nice place with friendly employees. They even gave us a "doggy kit" when we checked in. They have some rooms with outside entrances in back on the first floor. The only drawback is people smoking outside their rooms back there. Room was in great condition with good Wi-Fi and plenty of room. Would stay there again.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We really appreciate your feedback, and we are happy to hear that you were pleased with your stay. We hope to see you back in the future!

"This Hotel Is Aces Baby! Aces!!"

5
02/05/2016

You will not be disappointed at all with your stay here! Great staff, Max was awesome & Breakfast ladies were the deal! One of the best parts were their were no pieces of food or bandages floating in the pool! (Unlike other hotels that share the mall parking lot) This place was clean baby, like, not afraid to touch the shower curtain clean. Oh, and the Continental Breakfast was bangin'! Sausages man!! Sausages.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thanks so much for the great review! We are happy to hear that we were able to meet your expectations and that our staff made you feel welcome. We look forward to having you back the next time you are in Minot!

"Great staff and amenities"

5
28/04/2016

Very friendly staff , great amenities including breakfast and have no charge for our pet Shitzu. We stayed on our way out and also on our way back home. HAve a nice salt water pool and hot tub . The breakfast includes hot dishes as well as the usual continental items.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the review! We are happy to learn that you were pleased with your stay and our staff. We hope that you will be back again soon.

"A very nice property"

4
20/04/2016

We stopped here on our second overnight stop on a 4,600 trip from Vernon, BC to Montreal. We chose this hotel based, as usual, on the reviews on TripAdvisor. We were not disappointed. This property appears to be quite new and is is quite clean and modern. We had an issue with the entry card/room key which we have found to be quite common but the gentleman at the reception desk rectified the issue immediately. Good check in with professional and friendly service. The indoor pool area is quite nice. The hotel is located in the middle of shopping and you have many dining choices within walking distance. Beds were comfortable and the room was well equipped. The buffet style breakfast was good with many choices and friendly lady taking care of us. I highly recommend this property.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your recent stay and for giving us such great scores. We are very pleased to hear that we were able to meet your expectations, and we look forward to seeing you again in the future!

"Great place to stay"

5
19/04/2016

We have travelled around USA, and stayed in a lot of Best Western properties, this is one of the best. Great choice for breakfast and great Managers Reception each week night. Manager Chelsea is so very suited to the hospitality industry , with her happy personality and friendly attitude to her job.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you so much for your great review! It is always nice to hear when our guests are pleased with their stay and with the service we provide. We hope you will stay with us again soon!

"Hockey trip"

4
29/03/2016

Had a hockey trip here in March and we enjoyed our stay. Staff was very accommodating to both the kids and parents, let the parents use the breakfast nook as a gathering place witch was a bonus. The hotel is located within walking distance of the mall. Only problem we had was that they were under construction and you could smell the dust. All in all I would recommend this hotel.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate your feedback, and we are happy to hear that you enjoyed your stay. Thank you for your patience during our renovation, and we hope to see you again soon!

"Get away stay"

4
27/03/2016

I usually stay at the Kelly Inn whenever I travel to Minot , as always everything was pretty much up to par , Friendly courteous Staff especially at front desk . Breakfast foods were good , only small problem this time was hot Tub jets not all working .

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We apologize for the issues you experienced with the hot tub, and this information has been passed along to our maintenance crew. We appreciate your business and hope that you will stay with us again in the future.

"Construction"

2
20/03/2016

Lots of construction at our front door. Why would they put us right in the middle of it. We only had 5 hours of sleep the night before because of our deadline. We were so exhausted when checking in and wanted to take an hour or two long nap. We tried but with all the construction going on we didn't get a minute in even at 6 pm. So we did a few errands and went out to eat at Bad lands - which was delicious. Had to get up at 4 am so tried to go to bed early but couldn't do. Man upstairs was stomping around and I couldn't fall asleep. I called the front office to tell the man to stop stomping around which was around 11 pm - it just got worse. Then someone with a flash light put it right at our window. Still more stomping until around 2 am. Do not stay on the first floor and make sure they don't put you on the construction side. I was very upset and to have to drive 10 hours the next day as I was headed back home and my husband needing to travel 21 hours. We were not impressed. The bed was comfy the pillows were too soft for me. Just really had a bad night there. Second floor or top floor only for me from now one. I will also be asking about construction going on. Really upset that they put us right dab smack in the middle of it all. At our front door.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your feedback. Unfortunately, we were in a remodeling period during your stay, and we apologize for the inconvenience. We hope that you will consider staying with us again next time you are in town.

"Kicked ouj of Canada"

5
19/03/2016

I needed a place to stay while working on my work visa. I recommend this property to all families, business and other people. It is next door to the mall, Theater, water park and it has a pool with a big hot tub for relaxation.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the great review! We appreciate your kind words and hope to see you again soon!

"Wonderful"

5
26/02/2016

We called the Inn directly for reservations when we were two hours away..the person on the phone was very helpful, the room was comfortable and relaxing...we had an awesome night. It is too bad they do not have a restaurant attached to the Inn. We difinatly will stay again at this in.. We were travelling to Pheonix and back and stayed at Five different Best Westerns. They were the best. We stayed at one Super 8 and it was not good. Way to Go BEST WESTERN

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you so much for the great review! We are happy that you are pleased with your stay with us and other Best Western hotels. We look forward to seeing you again in the future!

"Always a good stay"

4
08/02/2016

This hotel is always our go to spot for Minot. They don't give us any reason to stay anywhere else. Clean comfortable rooms for a good price. Swim area is great for the little ones and in a great location close to the mall.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the good review. We are very happy to hear that we are your first choice when in Minot. Your business is important to us and we hope to see you again soon!

"needed quick room"

5
08/02/2016

truck driving and ran out of hours late at night, stopped in and had a room in less then 5 minutes!! great room that was spottless and had a excellent breakfast in the morning witha veryv quick checkout!!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for giving us such a great review! We are happy to hear that we were able to meet your expectations, and we hope that you will choose to stay with us again the next time you are in the area.

"Great hotel"

5
07/01/2016

Stayed here for one night because of the convenience of location, close to mall and restaurants! Also as a few bonuses, they allow pets for free and give pets treat bags upon check in, also they have a managers welcome party from 5-7 serving beer, wine and apps! The breakfast in the morning is terrific, the pool/hot tub area is very nice and spacious! There are pool side rooms available as well as outside access rooms which was great for us with our dog. Rooms themselves are quite large and modern with all the amenities we needed for our stay, we would definitely stay here again and don't hesitate to yourself!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for such a great review! We are happy to know that our hotel is convenient for you and that you enjoyed your stay. We hope that you will be back to stay with us again soon!

"Good Stay in the Mall Parking Lot"

3
01/01/2016

We had a good night at the Kelly Inn. It's in the mall parking lot, although you take your life into your hands if you try to walk the 200 yards across the parking lot. We found the room was a little drafty around the air conditioning unit. We put towels around it to cut down on the draft. Our room was comfortable and nice. The pool area was nice. It was a bit odd that you had to walk through the pool area with outside boots to get to the downstairs rooms. The man that checked us in was really nice and helpful. We had a good stay. If you were in Minot to shop this would be a good place to stay.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. I will pass your comments on to the appropriate departments, and we hope you will stay with us again in the future!

"A great place to stay"

5
31/12/2015

We usually travel down to Minot a couple of times a year for a break and to do some shopping. We always stay at the Kelly Best Western because of its location and good service. We have never been disappointed. A great facility and good staff always make our stay enjoyable and the pricing is good. Thanks Best Western.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you so much for giving us such a great review! It is always a pleasure to have return guests, and it is nice to know that you were satisfied with our location and service. We appreciate your business and look forward to seeing you back on your next trip to Minot!

"In the malls parking lot!"

5
15/12/2015

I was so happy when I got to this hotel, and realized that it was in Target and the Malls Parking lot. I am not used to having to drive such long distances just to go shopping (living 2 hours away and nowhere else to shop) So i was thrilled to know I didnt have no navigate the city of Minot to find places to eat and the mall. I think the most important thing though, was the fact that they are pet friendly. No extra charges, no "certain rooms only", and they gave my little man a treat bag when we arrived!! He was so happy to get the new treats! The rooms were extremely clean, lots of space, and I just wouldnt think about staying anywhere else when I have to go to Minot. Great experience!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for such a positive review. We are pleased to hear that you enjoyed your stay, and we look forward to having you again the next time you are in Minot.

"Great place close to the mall"

4
30/11/2015

Love staying here went we go to Minot to shop. It was really dry in the room and hard to control the temperature, either too hot or too cold. Breakfast was excellent. Can't beat the location to the mall.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are pleased to hear that our location was convenient for you. Your business is important to us and we hope that you will return soon.

"Great Hotel"

5
30/11/2015

The bed was fabulous (firm but not too firm), the shower had good strong water pressure, everywhere was clean, great selection of breakfast items. Would definitely stay here again. Location was easy to find.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to write a review about your recent stay. We are happy to hear that you were pleased with your stay and we hope that you will stay with us again in the future.

"Great stay"

5
23/11/2015

Had a great stay. Easy check-in/check-out and a great breakfast. Very friendly staff. No problems with anything. Will stay here again. A great location, right next to the mall. Centrally located to many restaurants. Easy parking.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for the wonderful review. We appreciate your business and look forward to having you again.

"Business stay"

4
13/11/2015

This is a good place to stay while in Minot. The Managers Social of the evening is a good opportunity to get to know the other guests and also saves money on a meal. I used the lobby area the following day to meet with customers, that was helpful.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your recent stay. We are happy to hear that you enjoy our managers reception and that you had a pleasant stay. We hope to see you again!

"great Hotel"

5
26/10/2015

When in Minot, this is the place to stay. We like the outside roomsso you can go right from your car into the room. Helps a lot with packing the numerous things we shopped for. Right beside the Mall and close to all other shopping.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your wonderful review. We are always happy to hear when our guests enjoy our location and the convenience of our drive-up rooms. We appreciate your business and look forward to having you back again in the future.

"Overpriced"

2
19/10/2015

Rooms are small, wallpaper coming off in bathroom. I thought it was way overpriced for the condition of the room. The bed was nice, and location to the mall was good. The breakfast left a little bit to be desired.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another try in the future.

"Great Stop!"

5
13/10/2015

Great hotel. Quiet and clean. Breakfast was excellent. Stopped in Aug. on our way east and again in Sept. on our way back from the east coast only for the night. Check in was easy and quick. The room was very comfortable. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked great. We particularly liked that Mon. to Fri the served wine and beer with light snacks from 5 to 7PM, what a nice touch. Never seen this before. Highly recommend this hotel.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. We are happy to hear that we met your expectations and we lhope that you will stay with us again soon!

"Best Western Kelly Inn, Minot"

5
13/10/2015

Arrived late in the day after a long motorcycle ride. The desk staff were very helpful with our check-in and answering our questions. The room was very clean, quiet, with very comfortable beds. I highly recommend this hotel.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your recent stay. We are very pleased that you gave us such high scores and to hear that you enjoyed your stay. Your business is important to us and we hope that you will stay with us again.

"Hard to find!"

4
06/10/2015

Interesting to read the most recent review. I must have been in the same room. Someone else's radio woke me up at 5:00 AM this morning. At 5:30 the conversation started, I wasn't sure if it was one person on a phone or two. Luckily the heater kicked in and covered it with white noise so I could go back to sleep. I also spent close to 30 minutes driving around Minot in the dark trying to find the hotel. Almost enough to make me suggest not booking here unless you know the city well. On the plus side: good breakfast, clean, my room was not at all run down - perhaps it had been renovated, lobby and pool areas look very sharp, internet wasn't great but was satisfactory.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We apologize for the noise from the room next door, but we are pleased that your stay was pleasant overall. We hope to see you again!

"Minot Best Western"

3
02/10/2015

This hotel is one of the dated Best Westerns. By dated I mean that things like the wall paper in the bathroom is peeling - with multiple layers underneath - and the rooms are not very soundproof. Had an elderly couple next door that got up at around 05:00 and of course had to talk really loud in order to hear each other and the sound was as if they were in my room with me. However, the facility appears to be in the process of being upgraded so maybe things will change. THe place was difficult to find with all of the mall buildings. There is a nice big billboard at the exit on the highway but then nothing so it took a little bit of driving around to find it and after driving for nine hours was frustrating.

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for review. We are in the process of renovating so we hope that you will stay with us again the next time you are in Minot.

"Wonderful place"

5
01/10/2015

We stayed here three nights while on a long motorcycle trip, it was great that we could park right outside our room. The staff was excellent as well as friendly. They even had a happy hour M-Thur. And the pool/hot tub ares was very nice. The hot breakfast was really good and it was a little different each morning. There are serve real restaurants you can walk to and a very large mall within a very short walk. Highly recommended!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for such a great review. We are happy to hear that we were able to meet your expectations and we hope to see you again soon!

"Good location, breakfast, nice hotel"

5
01/10/2015

Stayed one night. Price was good. Location is right beside mall so easy to get out to do other things. Close to restaurants and gas stations. Room was clean, breakfast was good, nice pool. No elevator so had to carry suitcases up stairs.

Angie D, Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for your review. It is always nice to hear from guests who enjoyed their stay. We thank you for your business and hope that you will stay with us again.

"Why stay anywhere else?"

5
24/09/2015

We have been here twice. Both times we have been VERY satisfied. Very clean, very quiet, VERY friendly staff who can't do enough for you. The whole establishment looks great....not tired and poorly maintained like some other places.The pool is fabulous. We spoke to a cleaning girl, who was very pleasant ( sorry forgot her name) , who said she really enjoyed her job, and her employer, which tells me that this is a quality establishment. We will make a point of staying here again. Also, the location is the best, if you want to park your car, shop, swim, have a drink ( relaxing), and walk to a nearby restaurant. I give this hotel a AAAAA+ rating. What more could you ask for?....Good job guys!

Angie D, General Manager at BEST WESTERN Kelly Inn, responded to this review
Thank you for such a great review. We are happy to hear that you enjoyed your stay. I will share these comments with my staff, and we look forward to your return.