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Best Western Hotel Legacy Inn & Suites, Mesa

4.0/5  - basé sur 530 notations.
4470 S Power Road, 85212-3632, Mesa, United States - Ver el mapa

Visite el Best Western® Legacy Inn & Suites y disfrute de una apacible estancia en nuestro hotel de Mesa, Arizona. Este hotel goza de una apacible ubicación a solamente unos minutos del aeropuerto de Phoenix-Mesa Gateway en la frontera entre Mesa y Gilbert, cerca de las principales ciudades de Phoenix Valley y con un cómodo acceso a la circunvalación 202 y la carretera US-60. Nuestros huéspedes se sentirán como en casa con una exquisita decoración y hermosos jardines, un cordial y acogedor personal, unas amplias y elegantes habitaciones y una extensa gama de servicios entre los que se incluyen acceso a Internet de alta velocidad inalámbrico, microondas, nevera, cafetera y televisión por cable con canales Premium con HBO®, CNN y mucho más. Disfrute cada mañana de un desayuno caliente completo gratuito tipo bufé para comenzar su día de la mejor forma. Después del desayuno, déjese empapar por el hermoso sol de Arizona mientras recorre las principales atracciones turísticas y las numerosas opciones de restaurantes, tiendas y lugares de interés. ¿Se encuentra de visita en la ciudad para asistir a un evento deportivo? Mesa es la sede del campo de entrenamiento de primavera de los Chicago Cubs® y los Oakland A®'s, estando ambos estadios situados a poca distancia en auto. Nuestro hotel es también el más cercano al recinto deportivo Big League Dreams, que acoge diversos eventos cada año. Si viaja con un grupo de gran tamaño, estaremos encantados igualmente de ofrecer reservas para grupos, lo que nos convierten en el lugar de alojamiento idóneo para equipos de viaje por la zona. ¿Se encuentra en viaje de negocios? El Best Western® Legacy Inn & Suites está situado a solamente unos minutos de numerosos enclaves de interés, como por ejemplo el ASU® Polytechnic Campus, el Hospital de Gilbert, Cessna, Gateway Aviation, TRW y mucho más. El servicio de transporte gratuito de ida y vuelta al aeropuerto y a las inmediaciones del hotel le permitirá disfrutar de unos cómodos desplazamientos. Saque el máximo partido a su estancia aprovechando el resto de servicios que ofrece nuestro hotel y entre los que se incluyen una piscina climatizada al aire libre y Jacuzzi®, el salón Legacy con Hora Feliz, gimnasio, servicio de lavandería, un centro de negocios abierto las 24 horas y mucho más. Si desea disfrutar de un fantástico viaje a Moreno Valley, realice su reserva hoy mismo en el Best Western® Legacy Inn & Suites y ahorre.

Best Western

Hotel Legacy Inn & Suites

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 522 huéspedes
NOTA EMITIDA
Excelente
233
Muy bueno
141
Normal
64
Malo
52
Pésimo
32
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
27
De negocios De negocios
71
En familia En familia
230
En pareja En pareja
125
En solitario En solitario
51
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great staff, a few bumps"

4
08/09/2018

Without exception, all of the staff we came in contact with were friendly and helpful. We had a bit of a problem with an accessible room assignment, but when we settled in, the room was clean and spacious. We had a 2 year old with us for a couple of nights while his mother was hospitalized, and he was welcomed. The breakfast room was clean and well stocked every morning. A modest dinner and a drink could be had at no additional charge simply by asking for tickets at the desk. Fresh baked cookies were offered at the desk in the early evening, first come first served. Rooms were made up every day, although sometimes not until mid afternoon, and sometimes not vacuumed. The Legacy is a non-smoking hotel, but when we returned after a day out, our room smelled strongly of tobacco smoke. At the desk, we were told that it could have been from someone smoking right outside our room. It did not happen again during our nearly two week stay. Two mornings, I wished the shower water was a little hotter. The TV quit working but was fixed immediately. I have mobility problems, and appreciated the roll in shower and the hair drier mounted low enough to be reach while seated. We were not able to print our boarding passes with the hotel's renter. We did not use the shuttle or the pool.

"Great Value, Nice Hotel"

5
07/09/2018

We had a late night flight arrive at Mesa Gateway Airport and choose this hotel to stahy the night. Be aware their shuttle stops at midnight, so if you flight is delayed as our's was you can take lyft or a taxi...only about a $5.00 fare. The hotel looks brand new though I was told it was several years old. Clean, fresh and very nice. The staff was friendly.

"Beware of poor security/housekeeping issues and poor management."

1
05/09/2018

We discovered a pair of soiled men's underwear in the bathroom a few hours after checking in. (Don't think they were there earlier). We were advised by hotel staff that our room door sometimes didn't lock properly. A different set of keys was made and we were assured no one would have access to the room, which quieted our fears somewhat. The kids were asleep, so we decided to stay and address with management later. The following morning, a man pushed open the door and entered our room carrying his breakfast. We believe the room was possibly being used by guests who knew the door didn't lock properly. In addition, we couldn't get the TV/remote to work even after replacing remote batteries. The room had a distinct smell of urine, as well. At the very least, housekeeping was severely lacking. Front desk claimed they could make no other arrangements for us, but would report to management. It has been four days since the incident, and we still have had no contact with the hotel management. Best Western corporate has been in contact after a complaint was filed there, but they claim they cannot issue a refund and referred us again to the manager of this property. Still waiting....

"Great place to stay"

4
29/08/2018

This is located right on Power Road off the freeway so there is easy access to many places in Gilbert or Mesa. Many places to eat around the hotel, places to shop and two movie theaters either 4 miles or 7 miles away. The breakfast is very good.

"Great Hotel"

5
24/08/2018

The room was large, breakfast and dinner were great and complimentary with a free drink. The rooms were clean, as was the pool. The employees were all friendly, and happy to answer all questions. I will stay at this hotel again.

"Great visit "

5
19/08/2018

We stayed here for 4 nights while our home was remolded from flooding and it was great . Super affordable , breakfast was great , clean quiet room , housekeepers were super friendly and did a great job ! Every bit of checking in to checking out and daily life in between was wonderful ! Housekeepers "got it " , saw I had a clan of kids and always left extra towels ( daily swimming in the cold wonderful pool and showers for 6 people) extra cups , didn't "super clean " our room , I mean with 5 kids ...they appropriately and perfectly did what was needed . Even on the weekend it wasn't loud , we were able to have our sleep schedule and sleep from 8p to 7am without disturbance. Highly recommend it and will to all incoming friends and family . Thank you !

"Dated, but pretty good and has airport shuttle."

4
31/07/2018

Best Western Legacy, Mesa, AZ The "legacy" in this hotel's name may mean old and outdated; perhaps it is, just a little, but it has redeeming qualities. My room was a corner room on the second floor and it was huge -- much bigger than I needed, but your mileage may vary. The quantity of furniture was very good, but the quality was a bit downscale; still, with exceptions noted below, everything was serviceable. The bed was comfortable. The room and bath, with minor exceptions noted below, were clean. One of the main reasons I choose this hotel is that it is near to and provides free shuttle service to the Phoenix-Mesa Gateway airport. That service was excellent and for me, without a car my last night in town, made up for the minor deficiencies I mention below. Also convenient for me, lacking a car, the Gilbert Gateway Towne Center shopping center is within walking distance (about 0.8 miles; I do a lot of walking). This shopping center has a Starbucks and several restaurants. I recommend the Sweet Tomatoes restaurant located here. I have no complaints about the included ("free") breakfast. I stayed in five hotels on this trip, and the breakfast here ranked 4th best of the 5. Still, it was very good, and it won my heart by providing walnut halves and pieces as a topping for oatmeal and dry cereal. Overall, I recommend this hotel. I'm going to mention several flaws below, but for me, the advantages I've described above outweigh the flaws. I give the hotel 3.9 points on a 5-point scale. Okay, here are my complaints, roughly ranked from most to least significant to me. 1. I tried to use the guest "Business Center" (two desktop computers and two printers) to print my flight boarding pass but failed on my first effort because the printer was out of toner and would not even attempt to print a page. No "out of service" notice was posted. I tried to select the second printer in the room from my computer but it was not networked with that computer. The next morning, I consulted the desk staff; they were aware of the problem and advised me to use the second computer; it was connected to the second printer, and I was able to print the boarding pass. (That second computer was dreadfully slow.) 2. When I checked in the desk clerk was not particularly friendly and left me waiting for a few minutes while he gave instructions to another employee about picking up customers at the airport. He did excuse himself by saying, “Be with you in a minute buddy." (The desk staff I met the next morning were more friendly and helpful.) 3. There was "air freshener" odor in the room when I arrived. I quote air freshener because I believe that if I can smell air freshener, the air is not really fresh. The air freshener scent itself is unpleasant and perhaps it is masking other, more repellant, odors. I have a mild allergy to chemical odors, but luckily for me, the room had a large, operational window which I opened for fresh air until the odor dissipated. 4. The interior of the microwave oven emitted the stale odor of cooked food and was not perfectly clean. 5. The Hamilton Beach, single-cup coffee maker has a reusable basket. The unit looks old, and the basket is not as pristine as I would like. At best it had water spots and mineral accumulation on it. 6. Only one small bar of soap is provided, to be shared between the lavatory and the tub/shower. 7. The room carpet is somewhat worn and the color and pattern make it look dingy, even if it is clean. 8. The in-room guest directory consisted of a single sheet, printed on both sides. There was no listing of TV channels. 9. There is a wall-mounted control for the air conditioner/heater, but it must be a relic of better times. It has been dismantled and the actual controls are on the AC/heater unit itself.

"Best Western Legacy Stay"

5
18/07/2018

The staff here are great. I spent alot of time here this year, and all the great staff made my stay alot of fun. Free breakfast and dinner when you want plus a couple of drinks. All good! The hotel was very accommodating to our company's needs.

"wonderful stay"

5
06/07/2018

This was our first visit to this hotel and we were delighted. Very attractive on the outside, wonderful staff, very clean and the room was most comfortable. We recommend with the highest regard. Travis, at the front desk, was very professional, warm, helpful and did everything to help us enjoy our stay.

"Great hotel close to the airport"

4
06/07/2018

My family and I briefly stayed here but our time was enjoyable and it was a good experience. We got in late and our flight left early but the hotel was clean, the room was good, and the beds were comfortable. It's very close to the airport without being by all the noise of the airport. We would definitely stay here again and would recommend!

"old hotel"

1
18/06/2018

I thought legacy ment plush. this was anything but... I started in one room then asked to be swiched . the first room the a/c cycled on for 5 minutes then off for 10 min. all night long .the staff used what seemed like a gallon of carpet deodorizer .the smell was soo strong I had to ask for another room. the second room smelled really musty the shower had no pressure, water came out the pout and the shower head. breakfast was just ok booked for 2 nights left after the first night. what they called truck parking was for a car with a uhaul trailer. luckily there was an empty dirt lot next door . I parked my 60 foot rig there no problem for free.went to holiday inn express 30 min away it was perfection.

"Easy access to airport"

4
02/06/2018

This is a good place to stay for flying out of Gateway airport. Has shuttle and easy access. My only criticism is the use of low wattage light bulbs in lamps. Rooms are very dark. I find this a common occurrence on many hotels.

"Awesome Hotel"

5
01/06/2018

The staff here is friendly and I mean ALL the staff. Everyone was so pleasant to talk to. The room was clean, breakfast was delicious and the mini-reception held each evening had great food and drinks. There are so many amenities close by and the hotel staff was always willing to make a recommendation regarding restaurants near by. Great location!

"IT HAS ALL YOU NEED!! THE STAFF MAKE IT THE BEST!!"

5
21/05/2018

I usually do not write reviews, but after my six (6) day stay(5/11-5/16/18) I had to write review! OMG where to start!? All staff were so awesome!! Sammy (Front desk) made the impossible happen w reservation! She went above & beyond for me and my cousin prior to our arrival!!She sent emails, forms, too much to list!!She was soo helpful daily with all requests! All front desk staff awesome, hoping I dont leav anyone out!! Jon (maintenance) assisted me finding a very sentimental necklace lost @ pool, he went above & beyond to ensure I got it back!! I mentioned a socket in the room was not working & he got right on it!! He assisted w luggage from room ,in & out of van,he went out of his way to get me to car rental even though i had him running in circles,he even waited & ensured I was all set prior to leaving,He started the van & ran air prior to takin me he was so very helpful,polite ,professional, prompt, had a great sense of humor and great conversation!! Alia (front desk) was very helpful with any & all requests and always very polite with a smile! Ensured my mail got out.Same with first shift (front desk gentleman with a beard sorry I dont remember name?, he worked 1st shift 5/15,super helpful with directions, towels and all requests.Angie & Amy(front desk) went above & beyond with all requests daily! Angie allowed a late check out when explained up all night @ hospital with relative,set up shuttle to rental car, both so very helpful,polite ,professional,sweet! All housekeeping staff so kind, always.All went out of there way to get anything needed!special thank you to Tina and Kim in housekeeping,but all great!! Female bartender/kitchen staff (5/14/18)(sorry bad with names!) very kind,attentive, helpful,polite,sweet, took pictures for myself and Aunt, assisted with all requests! Told us how to get drink coupons! I so hope I didnt leave any names out! The room was clean,spacious,had all needed amenities, the beds were comfy,wifi,nice pool & Jacuzzi, nice location great,free shuttle within 5 miles. The staff really made our stay and thank you to all!!The only con was that breakfast seem to be gone by the time we got downstairs,be nice to serve lil later for late risers,same with appetizers,went quick, but only attempted to attend x2,the soup was great! Nice that got 2 free draft beers or wine. This is my first time in Mesa,Az. I plan to return and will never stay anywhere else! Thanks for all that made our stay so pleasant!! We will return and plan to join Best Western group for frequent travelers!

"Easy to find and close to amenities"

4
21/05/2018

I took my family out for a graduation event and shopping. Wife and kids enjoyed the room. Comfortable beds, clean room and centralized location. I would definitely stay at this location again. We were pleasantly surprised and we couldn't beat the price.

"One night stay"

4
13/04/2018

The room was clean tidy and comfortable. Breakfast was good and breakfast area comfortable. The snack shop area could use an update. Poor choice selection and no price listings. When I asked how much things were and after payment I was not offered any receipt for my purchase. Upon check in we weren't made aware of any amenities that this hotel had except WiFi. The staff member didn't converse much with us. Didn't ask if we had questions..just checked us in ..gave us the keys and went back to whatever he was doing on computer screen. Check out similar. Staff member didn't even ask us if we enjoyed our stay. PR training would be helpful for some of the staff. It always is a good idea to ask how your stay was. That gives the guest an.opportunity to discuss anybissues in a prosocialvway.Two other staff members were cordial and helpful though.

"Legacy Inn"

5
10/04/2018

Excellent service and cleanliness. We will definitely stay at this location again. we visit this area three or four times per year and this will be our first choice for all of those trips. I'm glad we found this location.

"BW Mesa"

5
10/04/2018

Excellent hotel, great staff (very helpful), secure place to leave your car (if you're traveling out of the Mesa Airport), and great shuttle service. Bed was a bit harder than we were used to (pillow top mattress would help). Would definitely stay again!

"Late Night Arrival"

4
10/04/2018

We enjoyed the rooms and the staff was very good. We arrived after midnight due to a flight delay, so no shuttle from the airport, but the hotel and staff were both very pleasant. The location is close to Mesa Gateway Airport which was very convenient.

"Airport shuttle is the best"

3
09/04/2018

My flight arrived at Mesa Airport late because of a delay, and I called for the shuttle pickup after 10pm. Not only was the driver there by the time I arrived outside the terminal, but he was so very friendly. The drive was quick and the desk clerk checking me in was just as inviting. Everything was comfortable and the breakfast was typical of chain hotels. I wouldn't say this is the best place in town and there were plenty of things to make me think the cost was higher than it should have been, but the location and staff made it worth it.

"This is a don't stay!"

2
01/04/2018

We stayed here two years ago and thought this motel was very nice. We tried this place a week ago and it was filthy and felt dirty. The bathroom especially was untidy. I found a broken toilet paper holder, dirty/cruddy shower, dirt and debris below all doors and in corners. The worst part?; the toilet seat was much smaller than the bowl. You can guess what you had to sit on. I have pictures, but out of respect to the readers of this review, I will not post them - that bad! Even the thermostat on the wall was leaking acid onto the wall from the bottom from decaying batteries. Housekeeping however, was easy to find as several of them spent a great deal of time sitting across from the front door smoking cigarettes and chatting. The owners here seem have stopped putting money in this place and there are just too many great hotels nearby to make this one worth your money.

"Spring training"

3
29/03/2018

Hotel was new and very clean when we got there.had issues with room being ready when we went to check in.room was not cleaned till after 6:00 pm on one of the days of our stay.maid did not refill toilet paper or Kleenex so had to go find a maid to get more.when I mentioned to the front desk that my room hadn't been cleaned the agent simply said the maids were still working .not a great answer.

"Average price will friendly staff"

3
25/03/2018

Spent one night here arriving by shuttle so did not have a car. Arrived at 6 p.m. to find that our room was not ready, so a friendly staff person put us into another room that, unfortunately, had just been cleaned and smelled strongly of cleaning materials. Hotel did appear clean and the room was spacious and comfortable enough for the two of us. As we didn't have transportation, we used the dinner vouchers to get a quick bite to eat. The so called dinner consisted of glopy, mayo pasta and stickey spaghetti and meatballs in a bit of sauce, all served up on plastic that was then discarded into the trash. Truly disgusting and barely edible. I couldn't believe this was a Best Western serving this horrible food. Staff person at front desk was helpful and printed out our boarding passes. Shuttle to take us to the airport was on time. Would find another place in the future, if returning.

"Great Rooms Poor Breakfast"

3
12/03/2018

I stay at a lot of hotels and being as I am an employee I look at every little detail from the grout on a floor, spots on driveway to how housekeepers paid attention to dust in a window sill track. This hotel looks great on the outside, and walking in the lobby the décor and large comfy furniture is inviting. I arrived early at the hotel expecting to just leave my bags as I knew it was way early. The clerk on duty around 11:30 on 3/10/18 was actually able to get us into 1 of the 2 rooms I had reserved which was quite nice. Walkways and carpeting going to room was all clean. Usually when I go to a room I notice a list of problems right away, but in room 205 it was great. The housekeepers did a great job. We left for the day and when we returned in the eve it was a different clerk (younger woman with long curly black hair) was there to check us into our 2nd room (#206). She was pleasant as well. I actually did not go in the 2nd room as it was for my family, but they had no complaints. Later on we went to turn out television on in 205 it didn't work. I couldn't find the input button on the TV and the remote didn't have one. Maintenance quickly came to help. Buttons were under the front of the tv which I honestly hadn't looked since never saw them there. All good. Very nice and quick at his job. My only negative comments are about the breakfast. We came down around 8:30 and only 1 attendant working at the time to a pretty full room of people. The presentation was quite off putting as they used cloth napkins underneath all the machines (waffles makers, chafers, etc. ) which were covered in food, batter, grossness. Our hotel does not do this and the attendant just wipes up the counter as needed. Using cloth makes it look very dirty to walk up to. The muffins and bagels were empty. The batter which attendant had just put in was unusable. It was so thick I tried for 8 minutes and could not get the cup filled to make a waffle as it was like watching a snail cross the road barely dripping out of nozzle. The eggs were empty (the scrambled not ham ones) for 20 minutes before attendant brought out more. The sausage was empty while we arrived and was never filled and we were there for half an hour, the bacon was so greasy it was dripping. It was good once you let it sit on your plate for awhile to dry out. The coffee isn't even in the breakfast area and you have to go back out to the lobby and around the corner to get any which was another disaster. Go to get coffee and it is empty. They fill up and we try again and no cups to pour it in. We wait, try again and bottle of creamer is completely empty. You would think as you are maintaining an area you would check everything in it. So yes, amazing rooms and staff, but breakfast I would give a 1 out of 5 since most things staid empty the 30 minutes I was there or wasn't operational.

"Great stay in Mesa"

5
11/03/2018

We were pleasantly surprised during our Best Western stay. We don't typically stay at Best Western hotels but needed one close to the Mesa airport. The staff was incredibly friendly and helpful. Jon, the schuttle driver was very friendly and helped us find a great restaurant. Sebastian, the bartender and server, was very friendly and personable. The staff seemed to enjoy their jobs and enjoy working for BW. We have all been places where that isn't evident.

"EXCELLENT PLACE TO REST!"

5
12/02/2018

As senior strangers to this area, this hotel was an excellent choice, following an evening flight to the nearby Gateway Airport. Only a few miles from the airport, BW was easy to find. A spacious room/suite was waiting for us, and the comfy bed/pillows/room provided quiet rest. A delightful, helpful, smiling Kelley welcomed us in the morning, for an ample breakfast beginning to our day. We were happy to return to this hotel before our return flight, several days later. In the evening, a light supper is provided. We enjoyed cheeseburgers w/fixings, macaroni salad, and a beverage . . . just perfect following a day of driving.

"Nice, Clean and Friendly"

4
11/02/2018

We stayed for one night, the night before we flew back home. The pool was wonderful, the staff was nice and friendly and the room was clean. We would stay here next time we are in the town and would recommend it to other.

"Just OK"

3
07/02/2018

First and foremost, the staff was never poor. Not exceptional, but I am OK with that too. Overall appearance when walking in and through halls to the room was clean. Room was clean also. My major and I do mean MAJOR disappointment, which doesn't fall on the fault of the hotel although, I have seen MANY complaints in the reviews regarding it is the smell. Thankfully it is NOT inside, but driving anywhere the 2 mile radius of this hotel, if you decide to hang out in the Jacuzzi or pool at night, you will get SMACKED in the face with the smell of the Dairy Farm across the street. It's awful. It's so strong it's as if it's sitting under your nose. I'm used to farms, but this isn't a farm smell.....mostly urine or something. Anyway, it's a not hotels fault but I will next time stay at a different location. No way would I want to sit outside at the pool taking this in. The first night stay I was freezing all night sharing a room with my brother. Next day I called front desk for a blanket and they said they only had a few that go in rotation and all were already gone. UGH so there was a thermostat war with my brother and I. I have to also complain about the shower. It was AWFUL. There was no water pressure at all and out of the 4 days there depending on time of day the water was barely warm or chill. So with low water pressure on top of it, the showers were cold. No bueno. Breakfast is like any other continental breakfast. The cooked food they had was scrambled eggs, cheap bacon, (sorry but im a bacon snob) & Biscuits and Gravy. Let's just say I ate anything that wasn't made in the kitchen, no disrespect to the staff. I am just a picky eater. You do have your waffles, which it would be nice if they had fruit to top it off with. Cereal and breads, along with yogurt. We had vouchers for a free dinner, but I opted to eat good. If you are not a picky eater and your in it for the free meal, than you should have no complaints. The bed was hard but I managed. In my room with two queens and a pull out we had a fridge & microwave. Now, this is my last comment. I do not have proof but from my viewing, outside our window we can see straight down into the pool. One morning, my brother pointed out that it looked like there was (waste) in the jacuzzi. Sure enough, it did look like it. I just thought maybe from above looking down it was paint chipped off. When we went for breakfast moments later I saw staff spreading something into the Jacuzzi and turning it on full blast. When we went back up, what we saw was gone. So, either this falls on really disgusting guest or locals. Either way, this is exactly why I hate public pools or jacuzzi's. Overall, for the negative reviews itself I wouldnt stay at this location again. But staff was good. Just don't know how else a hotel has a chance to bypass the stench.

"Nice Hotel"

3
26/01/2018

This was our second stay here. It used to be a BW Plus but the Plus designation is gone. It's a nice place to stay. The room was comfortable enough. The first thing I noticed was that the carpet hadn't been vacuumed in a couple of days, but the rest of the room appeared to be clean. Breakfast was what you expect but was good and filling. We got a great rate compared to other hotels in the area and it is convenient to the family members we were visiting. Would certainly stay here again.

"Awesome"

5
21/01/2018

I was pleasantly surprised to be greeted with a smile! We did not have a room booked, and we got to have supper & breakfast included in our room rate! The room was great. Jacob at the desk was so fun to deal with I wished we lived closer, so we could support this place. Will definately stay here next time we come to Mesa.

"Legacy Inn & Suites"

3
02/01/2018

This hotel was a completed disappointment from the very start. Upon check in the facility could care less if we stated there or not and it showed. I have been to numerous Best Western facility's and have never been treated like I was at this one upon checking in. I am a current diamond elite rewards member and will never stay at this facility again.

"The smiling laughing hotal"

5
31/12/2017

When you walk in the door they great you with a smile there down to earth and make sure you are comfortable and made me laugh the cookies at check in was great as well the room was great. Food was good

"Dirty Rooms"

2
29/12/2017

This hotel is near a dairy farm and the air outside is quite pungent. The smell carried over into our room??. The carpets were dirty and the beds were uncomfortable. The heater/air conditioning unit was loud and kept us awake all night.

"Disappointing Visit"

2
25/12/2017

We stayed at the Best Western Legacy Inn and Suites over Thanksgiving Weekend with my son's travel hockey team. When we checked in, the staff working at reception was, for lack of a better word, unenthusiastic. That may be because we checked in on Thanksgiving. We were given our room keys. When we went to our room, someone else's belongings were in the room and the beds were unmade. When I told the lady at reception that she checked us into an occupied room, without even apologizing, she simply gave us keys to another room. Another person on our team checked into a room where the beds were made, but the bathrooms had not been cleaned. They complained a few time and had the staff re-clean the room. But ultimately their room was comped. The complementary breakfast was fair, but the breakfast room was so small that it was messy. We ended up just eating breakfast out after the first morning. There are positives to this hotel. The rooms are large. The beds were comfortable. The bathrooms and showers were more than functional. The room also comes equipped with refrigerators and microwaves. All in all, I would not stay there again.

"Family visit"

4
23/12/2017

I love staying at Best Western. Everywhere I visit, I can book my room with no worries. I know that I will be staying in a reasonably priced, clean, and comfortable room. Great job Best Western! *****

"Great Hotel"

5
14/12/2017

Great Hotel and staff was friendly and nice. I have stayed at this Hotel twice in the last 30 days and found the service great. I plan to stay there on all my Phoenix trips when I have business in that area.

"Phoenix trip"

4
05/12/2017

Good value, nice location in Gilbert. Rooms are ok, nothing fancy, but solid overall. Complimentary breakfast and light dinners. Air conditioners in rooms are older than they should be. This is a good choice and value for families.

"issues"

1
03/12/2017

i had a reservation for 2 queen beds when i arrived the hotel changed my reservation to a one king bed and sofa pull out the day before my arrival (i called best western to verify.) it did have a sofa sleeper but if my reservation was for 2 queens what gives the right to change a reservation without disclosing to the guest first? the morning before i arrived my card was authorized WITHOUT my authorization, i called the hotel and they claimed it was for a deposit but when i got to the hotel they asked for an additional deposit. my reservation was for a free stay and yet, my reservation was changed and my card was authorized without my consent. then the front desk girl said my reservation was changed because point stays are only for one king beds. Lastly, they did not refund my points for free stay and they closed my complaint file stating they upgraded me without charge. So thank you for everything you guys did, really appreciate it :)

"Nice"

4
01/12/2017

Clean rooms, friendly helpful staff. Excellent location. Close to the airport, but not so close that there was a lot of noise. Good quality for the money. I would recommend this hotel to my friends and family.

"BW Legacy problems"

2
30/11/2017

We were promised 2 beds and got one. We reconfirmed 2 beds a week ahead as well at reservation. My husband slept on the floor as we were 3 people. Breakfast was frozen and boxed and would not have anyone purchasing if it were extra cost. TV went out of order.

"Service was Terrible"

1
20/11/2017

The front desk were very poor, they wouldn't even bother to help me anything. I asked for extra pillows since there was 4 of us staying in the room and they said they cant run pillows until 4 then when i called again around that time the front desk said they were all out of pillows. I work at a best western my self as front desk and i know for a fact they had more pillows, since i work at a best western I know how they should treat there guest and they need to learn how too. They seemed very lazy in everything and plus breakfast was terrible. The food made my stomach fight back and i didn't feel good all day. room smelt like crap all my stay due to were it is positioned by the field. Not a good place to stay, if you are planning to stay there i would recommend to keep looking for a better place.

"Top Notch Hotel"

5
20/11/2017

Excellent facility and fantastic personel. I arrived later in the evening without a reservation and was immediately given the best room in the place plus a discount for being a veteran. The breakfast area was well stocked in the morning and kept very clean. I will stay here again on my next trip to the Phoenix area.

"Good Nights Rest"

5
13/11/2017

Beautiful updated rooms- Very clean and spacious. Amazing lobby with lounge and breakfast choices were wonderful. Conveniently located near the freeway and Mesa Airport. Friendly and helpful staff. Definitely would stay there again.

"Nice clean hotel"

5
13/11/2017

I did not have room reserved. I left another hotel because it was dirty and not secure. Upon my arrival I approached front counter they greeted me warmly and set me up with there last available room. I was pleased with my stay it is a comfortable hotel. I would definitely stay there again.

"NO RESPECT FOR SENIOR, MILITARY VETERANS!!! :("

1
10/11/2017

:( DON'T STAY AT THE LEGACY INN & SUITES IN MESA, AZ!!! The desk clerk is rude & they treat their seniors & military veterans with no respect!!! We made a reservation to stay at this motel. At the time I made the reservation, we WERE NOT TOLD OF THEIR 24 HOUR CANCELLATION NOTICE policy by the desk clerk who made the reservation & had an attitude to begin with!! During the night, before we were to check in, my husband had some heart health issues arise & we had to cancel without giving a 24 hour notice which we were not notified of when making the initial reservation by phone. (Usually when making a reservation with BW, they will state to call before 4:00 p.m. to cancel or we will be charged for that night) When I called to cancel the reservation, the desk clerk was rude. I later talked to the manager & explained our situation to her. She stated 24 hour notice was their policy & we were NOT getting a refund! We are on a fixed income & don't have an extra $100.00 to burn & get nothing for it!! I even offered to give them a note from my husband's heart doctor & even that doesn't help! Just be aware that their 24 cancellation notice policy is WRITTEN IN STONE! You're NOT getting a refund no matter what your reason for cancelling within that 24 hours! Plus the desk clerk had an attitude then became very rude on subsequent calls to this motel! When I called back later & asked to speak to the manager, the desk clerk asked in a mean tone, "What's going on?" & it went downhill from there even though I remained polite! The Best Western corporate office won't do anything & is of no help at all in this matter!! I would give this motel zero stars if that was an option so I'll just tell you they get minus zero & a F minus for their customer service! We've stayed at Best Westerns for over 50 years and will NEVER make a reservation or stay at another Best Western motel, EVER!! Their customer service stinks!! Tomorrow is Veteran's Day. This is no way to treat an elderly, 24 year, military veteran!!! :( :( :(

"Legacy Best Western Hotel"

5
06/11/2017

Great staff and very clean. The free drinks in the bar were very tasty. The breakfast lacked more bacon and sausage. It's usually pretty good but not this visit. Maybe we should have been there at 7am. We didn't think 8am was late considering they serve until 9:30. Guess no one checked. Also their after dinner cookies are really good. Grab them quick as they go fast!

"Highly Recommend"

4
02/11/2017

We stayed here one night because they offered an airport shuttle. The shuttle was very prompt & upon checking into the hotel the desk manager was super nice. We had one small issue with the tv and he sent someone up and it was repaired in two minutes. Breakfast was a nice bonus. We will definitely stay at this property again!

"family trip"

4
23/10/2017

Every thing was as expected. The shuttle driver was super nice, friendly and accomodating. Good breakfast, but she could have used some help, the area was very messy, with food on the counter and floor, even her apron was dirty. We made reservations 1 month in advance, and didn't get our request of 2 rooms together, she did change us, but what if they would have been full?

"Soccer trip to Arizona"

4
23/10/2017

Nice hotel for both family or business trip ! Friendly staff and good breakfast. I would stay there again no problem. The complimentary dinner was really nice ! Nice pool, with shade in the morning and sun most of the afternoon.

"Our Mesa, AZ go to hotel"

5
23/10/2017

I (we) have been staying at the Legacy Inn Hotel and Suites for the past 4-5 years. The stay there has always been a relaxing experience. The staff continues to be friendly, professional, courteous and accommodating. The staff is always a great example of the Best Western Plus name--a definite asset

"Disappointed"

3
19/10/2017

I have stayed in this place lots of times. It was far below normal as far as cleanliness and room appliances working correctly. I will say that the front desk personal was very friendly and the breakfast personal were right on getting more food out and cleaning off the tables. I will have to think twice before I stay here again.

"Rooms are filthy, staff is unprofessional"

1
09/10/2017

The hotel and room were filthy. Upon entering our first room, there was a horrible stench. As we started to get settled, we noticed that the room had not been properly cleaned. There was food on the floor and it didn't appear the bathroom was clean. We discovered that the horrible smell was coming from the microwave where there had clearly been food rotting in it for weeks. When I requested a different room. The person at the front desk, asked me if I was sure that the smell wasn't coming from the cows outside “because they smell like butt.” The staff was unprofessional and not very apologetic. Also, the breakfast was not maintained throughout the morning, there was food everywhere and not cleaned up. The entire stay was disgusting.

"Best Continental Breakfast EVER!"

4
08/10/2017

This place had the largest continental breakfast selection I have ever seen at a hotel. My kids, my wife and I where blown away with the variety and the selection of food they had available. We looked forward to getting up every morning for breakfast.

"enjoyed our stay"

4
30/09/2017

Good typical B/W breakfast. Staff there work very hard. Good selection of teas. Better than the Plus we stayed at inn Henderson. Nice pool, shade in the morning and full sun most of the afternoon. Go bag at checkout was nice with fruit and cookie.

"Great location"

4
26/09/2017

I've stayed at Best Western in the past and it's one of my go to places. This location was perfect for us while visiting family in Gilbert. The hotel was very quiet, wonderful lobby area and very nice room. Great value. Will stay there on my next visit to the area.

"rude and unhelpful front desk clerk"

2
24/09/2017

Would not let our employee check in a room we had reserved for him on our business credit card. She was rude and unhelpful, age also would not let him use his own card to pay for the room and it was a late night after a long day of laboring work.

"Very nice place"

4
22/09/2017

I had to stay in this hotel for 2 nights. It is a very nice hotel. Rooms are put together well. The breakfast is great and it is very clean and looks pretty new. It has a lot of people on business in it. It is quiet with a good pool. My only complaint is the people that do the food have way to much to do for one person and the layout makes it much harder on them.

"Not fair"

1
21/09/2017

An employee accused me of being a thief. I felt Management sided with the employee before they even looked at surveillance video. The employee lied because he made a mistake and he tried to put the blame on me the guest.

"Beautiful hotel"

3
17/09/2017

Very nice looking & very clean. Too bad the couldn't add some insulation during their fancy renovation. Bring earmuffs or headphones. Breakfast started too late on Saturday, was not able to enjoy it. But they do offer a full hot breakfast if you can fit their schedule.

"Pleasant surprise"

5
16/09/2017

Basically picked this hotel out of a hat as an overnight travel stop. Not only did they have the typical breakfast, they also offered us a complimentary dinner. Everyone was helpful and it was one of the cleanest hotels I've stayed at. We left the next morning relaxed and refreshed.

"Poor review"

2
12/09/2017

I was given a room looking out at a wall, I asked to be moved and he moved me to the third floor looking out at the same wall, I again went down and asked for a better view and reluctantly he finally gave me a room looking out on the fields. My room was not cleaned one day, I asked them to come later and I guess they forgot me. Fridge froze my food and drinks, they offered complementary dinner and food run out at 6:30pm, dinner just had strated???? why bother??

BestWesternHotels, Corporate at Best Western Legacy Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Exceptional Value"

5
11/09/2017

The staff were very professional and caring people and answered all our questions. The breakfast was very good and the choices were plenty. Our room was very clean and the beds were very comfortable. The lobby and the rest of the premises were clean and kept in good order. Would stay here again in the future.

"Great!"

5
08/09/2017

Stayed for two nights with husband as a get-away. Very nice place, room was way bigger than I expected! Staff was friendly, breakfast was nice, pool was clean and nice. Overall, great place and good value!! Will definitely return!

"Great value, worth the stay"

5
04/09/2017

I had a great experience staying here. The hotel was clean, very well decorated, offered complementary breakfast and a small dinner with a free drink. Room was very clean and nicely decorated with modern fixtures and granite counters. Room had a small refrigerator, coffee maker, and microwave. Also had an iron and ironing board in room. Bed was comfortable and clean. All in all a great stay. Would definitely stay here again.

"Great stay"

5
29/08/2017

Great stay. Great breakfast with a lot of choices. The lady working the bar was so friendly. Loved that they had a shuttle to the airport. The room was clean and comfortable. All the employees were friendly and helpful. Will stay again!!

"great place to stay"

5
28/08/2017

Place was great overall my sister came to visit and I want her to feel comfortable during her visit. to make sure she would want to come back and stay here again with her family and all the gran kids and her extended family members

"Nice place to stay!"

5
25/08/2017

We were there for our sons wedding. We had two suites for 3 nights. The rooms were perfectly sized and the pool was very pleasant. The interior design was modern and cozy. The bathroom might have been a bit bigger.. We had 4 people per room. But other than that, perfect!

"DONT"

2
25/08/2017

Heavy stink of cow manure from field across street made our arrival memorable. Check-in agent didn't bother to have me fill out papers or tell me I needed to park out back inorder to leave our car a few days - making me scramble at 5am to do so before the airport shuttle left. Trash was full in bathroom - nasty. Air conditioner sounded like a truck idling all night - couldn't sleep, even with earplugs. Walls very thin, heard lot's of noise. I've stayed at Best Western all over the world, this was the worst experience by far.

"Awesome breakfast"

4
24/08/2017

Overall, the room was clean; however, I would encourage a little more frequency when it comes to shampooing the carpeting. The staff were professional and helpful. On exit I did report that the sink drain was sluggish and the front desk immediately filled out a work order. Sleeping quality was average since the AC unit cycled off and on all night. Next time I'll sent the thermostat real chilly.

"Highly recommend"

5
23/08/2017

I stayed 2 nights at this hotel and was very pleased. It is clean and had good amenities. There is a refrigerator and microwave oven in room. There is a continental breakfast that is excellent. There is a good variety of both hot and cold foods. There is a shuttle to the airport also. I would recommend this hotel highly.

"Very Impressed"

5
22/08/2017

Hard to believe this is not a BWPlus. I spent the night there as I was catching a flight the following morning at Phoenix-Mesa Gateway Airport. The building is beautiful, the rooms spacious and comfortable. Did not have breakfast due to early departure for airport. Hotel even has a wine and beer lounge, Pool and hot tub in the courtyard. Like evPerything else, beautifully maintained. Staff was friendly, helpful and very professional. An outstanding experience.

"Good, not great"

3
21/08/2017

Yes, there's a farm across the street and the smell can be nasty, but inside the hotel you will not notice it. The staff was good and the check in/out went well. Price is pretty good. The room was nice except for a few maintenance issues. It was reasonably clean but could have been better. Coffee was not replaced when the bed was made. A/C worked well. Bed was comfy. Complimentary breakfast is a bonus. Not extensive but suitable. I'd stay here again.

"Dinner, Drinks, and Breakfast!"

4
19/08/2017

Shuttle to and from airport! Staff was awesome and helped replace many necessity items when we arrived and my luggage was lost. Rooms are nicely decorated and mostly clean (could be improved). Upon checking in, we received tickets for dinner and drinks served at the hotel, plus they had the usual "hotel breakfast" items each morning. Good place to go for business or casual, not romantic or family.

"More like this"

5
16/08/2017

Good stay is great for stay in the valley of the sun. We stay at hotels very often these days would like them to all be like this one. Vary clean and homey. Close to everything in SE valley. You will enjoy your stay here.

"Beautiful, comfortable and friendly hotel"

5
10/08/2017

We were very impressed with the comfort and beauty of this hotel, and the many wonderful guest amenities, such as the free hot breakfast and happy hour specials, junior suites, spacious and comfortable lobby, well-appointed breakfast room and bar, the business center, pool, outdoor covered entry and large parking lot. We felt welcomed and refreshed by the many room amenities such as the very comfortable bed, super fresh linens, beautiful furniture, abundant lamps, large desk and executive office chair, roomy closet and bureau, microwave, fridge and coffeemaker. The staff were friendly and professional and extremely helpful.

"Thumbs up"

5
08/08/2017

We had our family reunion this past weekend. Each member was happy with the hotel. The location was perfect. The hotel was clean and quiet which made a perfect for our family. The staff was very helpful.

"Best price in Gilbert"

5
07/08/2017

You won't know that you are in the Phoenix area. Located in a farming area. If you aren't a country person the nearby farms may be a distraction. It is the best value I have found in the region with a helpful and pleasant staff.

"Thanks Again! Twice Was Nice!"

5
06/08/2017

Once again this place took great care of us before our 5:30am departure! Quick/smooth check-in! Clean lobby, elevator, and hallways! Our room... perfect! The room was spotless! Everything was in order... towels, bedding, pillows, furniture... the service shown here will bring is back here the next time we are in Mesa. And the bed... Comfortable! I had a great night of sleep! Pool area... loved it! Well kept! Parking... the grounds and landscaping really make this hotel an inviting looking place! Breakfast... since we had to leave early, the cold breakfast that is set out at 4am is a nice way to depart. I am glad you had something for us before we left! Close to the Gateway Airport, mall area, and Chick-fil-A! This is a great place to stay!!

"Great job!"

5
01/08/2017

I was very impressed with this hotel! Everything was very nice, clean, and organized. The staff, amenities, and location were great assets as well. I will be back! I highly recommend this hotel to travelers. Great price and wonderful amenities.

"Fly and stay"

4
31/07/2017

It is very close to the Phoenix/Mesa Gateway airport and have a shuttle to transport you. This is very convenient and can park your car at the hotel while you are away. You can stay one night and park your car for a great price. Have utilized this service many times.

"Family Visit"

5
29/07/2017

This was the closest hotel to Queen Creek and the price was very reasonable. The hotel was clean, staff was very friendly and helpful. Food was good and pleantiful. We stayed in a Best Western in Kansas and were not quite as pleased. This Best Western gets that attahotel!

"Great stay"

5
27/07/2017

Needed a place to stay for a couple nights that was close to the home we just purchased. Wanted a suite and a place that had breakfast. This place exceeded our expectations and ended up staying a week. Will recommend this place to all of our friend and family!

"I would give this an overall more than 5 star"

5
25/07/2017

Excellent staff, affordable and clean. I would recommend this hotel to anyone.The food was great and price of room was great. The room was clean and bed comfortable. I had a wonderful stay. Staff went well above their duties to make me feel at home and comfortable.

"Good stay "

4
15/07/2017

Had a small room issue with the front desk fixed right away by giving me a new room. Kit suite which the sofa suite felt very spacious and comfortable. Fridge was cold and just enough to put normal sized bottles and take out plates. Nice property.

"Clean and Great Service"

5
12/07/2017

Our room was clean and comfortable. The internet worked well. Service was very good and efficient. Check in and Check out were effortless. Breakfast was good.Location was convenient. Pool area was well maintained.

"A little plus, a little minus"

3
11/07/2017

Here are the plus items: *Easy and friendly check in - front desk person was very nice to work with *Large and comfortable rooms - not fancy, but very spacious *The beds, bedding, towels and pillows were all great *Good rates during the summer, don't know about the winter rates *Quiet area, not a lot of street noise - not a busy street (45 mph 4 lanes street) *Our room was very quiet, too - Here are the minus items: *Annoyingly loud air conditioning unit, which is too bad (I noticed a review clear back in 2014 with the same type of comments about the air conditioning. Too bad they can't upgrade because air conditioning in the summer is not an option - it's a must. If you were staying here in the spring or fall, you could leave it off, the weather is so temperate. But in the summer heat, it's going to be on all night long.) *The hot water in the shower gets pretty warm, but not hot (so if you want a really nice, hot shower, you're probably out of luck - this is a "get the job done shower" *The hotel was pretty clean, but not immaculate- it has the feel of an older property

"Hotel stay"

4
10/07/2017

This property is nicely maintained and staff is friendly. Bed are very comfortable. Was quiet too. Towels are a little rough. This was just a quick trip but we will stay here again. Breakfast is pretty good & they do offer a free dinner. Nothing fancy but good to know it's available. Free wine & beer for happy hour.

"Jewel near Mesa-Gateway Airport"

4
10/07/2017

Great value on AAA rate, very nice staff, good rooms, well appointed. Get on the backside away from Power Road noise (not bad). Only complaint is isolated from services to walk to so need a car. Hotel can't fix that! An easy 2 miles to Mesa-Gateway Airport where we were working. I almost always stay here on business unless it's full!

"very warm and welcoming"

5
26/06/2017

The front desk attendant (Jacob) made us feel really welcomed and at home. Each time we saw him he had a smile on his face and laughing. The maid was also wonderful. She also made us feel very welcomed. The breakfast staff were on their toes with making sure everything was available. Everything was very warm and inviting

"The hotel was just adaquate! Not clean at all! Looks good outside! The coffee was not good!"

3
23/06/2017

The valve was very good! The service was excellent! The rest was just a place to stay overnight I would not choose this hotel again! Maybe fabric softener in the towel wash would be one upgrade Do you want me to post this or not

"Positive experience"

4
17/06/2017

We stay here centrally located for family and shopping. Rooms are cleaned breakfast and dinner are always good. Love to sit in dinning and bar area relaxing and can visit with family without staying in our room

"Awesome experience"

5
16/06/2017

The staff and hotel were great. I highly recommend it. Working with Jennifer on getting all the arrangements ready...she was the best!! This was a family wedding and she made the celebration run smooth and made us feel like we were important! Five stars to Jennifer and her staff. They were all great!

"Overnight Prior To Flight"

5
06/06/2017

I've stayed at the Legacy Inn once before the night prior to flying out of Phoenix-Mesa Gateway so it was the first hotel (and only hotel) I looked at when I knew I would be needing to book a room for myself and my two nieces the night before their flight back home to South Dakota. Was not disappointed. Reasonable price and good selection of "cold foods" for breakfast which began at 4am. Definitely was glad for that given the girls had to be at the airport at 5am. :) If the need arises again, I'll most certainly look at Legacy again.

"Great Stay"

5
04/06/2017

Great , clean and friendly, Close to everything you need. Great staff. Second time I have used this loation and quality remains the same. Close to airport although not the major for the Phoenix area still descent selection of flights.

"Great place"

5
29/05/2017

This place made us feel like we were at home the kids loved the pool and the breakfast,the staff was very helpful, the price was very reasonable we would definitely be coming back to stay in the future!

"Not impressed"

2
21/05/2017

We chose to cancel Marriott Courtyard and instead cook with BW because it is closer to our destination. I'm sorry we did so, because I have a number of complaints about this place. First, upon check-in we noticed that the sink in the bathroom was dirty. So naturally we asked front desk to have someone clean it. No one came. We asked again before leaving for the evening. No one came. So then my sister checks in and we swap rooms with them, and our new room is not even ready. So we explain the situation and they move us to a new room. 2nd complaint, the water pressure is dismal. Barely enough to shower. Third, breakfast was mediocre at best. I know this place isn't a Holiday Inn, but come on folks. You want people to come back, not drive them away.

"Best value in Phoenix!"

5
16/05/2017

My #1 choice for flying out of Phoenix-Mesa Gateway Airport. Great deals on park & fly. Nice facility with friendly, accommodating staff. They even provide dinner on your arrival night, breakfast, and a hotel shuttle.

"Best western"

4
07/05/2017

Excellent staff. Comfortable rooms. Convenient location for where we were. The eggs could have been hotter at the breakfast buffet but it was a really nice experience overall. It feels like everyone who works there cares

"Vacation"

5
02/05/2017

I really enjoyed the hotel and the great service. Complimentary dinner and drinks were a great bonus. The shuttle van available to airport and various restaurants was great. Room very clean and the housekeeper gave me extra decaf coffee.

Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this review
Dear Cheryl, Thank you for such a wonderful five star review, we greatly appreciate it! We're glad that you enjoyed the complimentary dinner and the shuttle service and we'd love to welcome you back anytime in the future! All the best, Jennifer Bruce Sales Manager

"Nice place"

5
25/04/2017

We came up from Tucson because we had a very early flight out of Gateway. We left too early to take advantage of the hot breakfast but the coffee was good. We were there a little over 12 hours and all was good. The pool looked inviting but I wasn't knocked out by the fact that everyone in the dining room/bar could watch you as you swam, sunbathed, etc. Kind of creepy actually. I'd stay there again...probably wouldn't take a swim tho :)

Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for taking the time to review your most recent stay with us and for being our guest, we appreciate it and look forward to welcoming you back soon! Thanks again and have a wonderful day! :) Jennifer Bruce Sales Manager

"Above and Beyond "

5
20/04/2017

Stayed overnight with friends prior to early departure from Mesa Airport. Room nice size, beds very comfortable and sheets divine. We got home from dinner with 2 pre teens and they were out of cookies. Not only did they bake us 4 chocolate chip cookies, they delivered them to the room. This hotel has a great location within a mile of many restaurants and shopping.

Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this review
Dear Bette, Thank you for your wonderful review! We're glad that you liked our location and I'm happy that we were able to deliver those fresh baked cookies to your room! Thanks again and have a wonderful day! Jennifer Bruce Sales Manager

"Clean hotel, Great service"

5
18/04/2017

This is our hotel of choice near our children. He stayed there many times and have always been satisfied with the room and the service. The staff is friendly and helpful. The rooms are clean and comfortable

Jennifer B, Sales Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you soo much Phyllis! We truly appreciate your loyalty! We're glad that you find our team to be friendly and helpful and we look forward to your next visit with us! All the best, Jennifer Bruce Sales Manager

"I appreciated the location"

5
11/04/2017

I was in the Valley, visiting family and friends who live in Gilbert, Mesa and Apache Junction. The hotel was centrally located to all of these areas. Nice facility, though they could use a little more parking. "Thanks" to Antony who was working the night shift, and helped me with luggage, etc. when I wanted to leave at 4:30 AM

"Not a traditional suite"

3
10/04/2017

Convenient location, staff was very friendly. Pool is very small and there was not enough seating available. This is not what I would consider a true suite, there was no door to separate the areas, merely a wall partition. Breakfast was okay, did not take advantage of free dinner/happy hour.

"Spring Training"

4
06/04/2017

We went out for baseball spring training and had a great time. This area has lots of great nearby restaurants and shopping. If you want to relax the pool is great. We spent hours there, the kids swam, and we brought along our own food and refreshments. Great staff!

"Best Western my worst hotel stay"

2
30/03/2017

this hotel gets a very poor review. will not recommend this hotel for friends and family. Some hotel staff members are not helpful or friendly. Rooms are dirty and bed sheets are old and dirty will not recommend this hotel.

"Very Friendly Staff"

5
28/03/2017

WiFi doesn't work. The pool area is very small, the AC unit in our room made a very loud and odd noise. Other than that, it was a nice hotel and extremely friendly, and professional staff. I really liked how they also offered free dinner.

"Family"

4
27/11/2016

The service was very good and all the staff was very pleasant. The decor of the hotel when you walk in is very nice and elegant giving you the sense of a clean and nice atmosphere that it is. Our room was clean bed was very comfortable. Only downside is where they are located there is a bad smell in the air which comes throught the vents and gives your room a really bad odor but I purchased a small size travel can of febreze that really helped. Breakfast was really nice too

"Don't even think about staying here"

1
22/11/2016

Room was very sparsely furnished. Hotel cleanliness was not good. No hot water and no concern from the staff as to getting it fixed or guest comfort. I had planned to stay 3 nights, stayed 1 and hated it.

"wedding"

2
18/11/2016

numerous problems in a number of the rooms we booked for a wedding no hot water staff was very rude when differant family members were making reservations one family member was actually hung up on because the person at the desk said he was to busy

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Hello Salvatore, I apologize for your poor experience during your stay. I have brought your comments to the attention of the General Manager so she can discuss this with the staff. I hope that if you are in the area again, you will give us another chance to make it right. Kristina Haney Sales Manager

"Great If you like smell of barnyard"

3
13/11/2016

This hotel is ok, good value, located close to airport. But at night we turned air conditioning on and were greeted with smell of cow manure. Went outside and about gagged at smell in air. Not sure what is nearby, but not pleasant place to stay unless you are a cow.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Hello! I want to apologize on behalf of the hotel for the smell. Due to our location, the surrounding areas can smell like the local farms. We hope that you will give us another chance and that the smell does not ruin your stay. Kristina Haney Sales Manager

"Complimentary Dinner and Breakfast"

4
08/11/2016

Only minutes from the Mesa airport. Service at front desk, shuttle, breakfast all performed well with a smile. The room was comfortable and clean. A surprise was the complimentary meal provided a dinnertime. There isn't a restaurant within easy walking distance and we had turned in our rental car so this was a great convenience for us. Our night it was chili and really good cornbread. We will stay here again.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Hello! Thank you for your kind words! We love that surprise meal for guests. Our cornbread and chili are a favorite for everyone that stays, so we're happy you got to enjoy it! We'll see you soon! Kristina Haney Sales Manager

"Would recommend to family and friends"

5
07/11/2016

Wonderful employees. Very clean and central location. Would stay at this hotel again. The breakfast was delicious. We were not concerned about our baggage while out of the hotel as housekeeping made us feel secure and safe.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Hi Michael! Thank you for your kind words! It is so great to hear that you felt safe at our property and it was because of our incredible staff! We can't wait to see you again! Kristina Haney Sales Manager

"Amazing"

5
27/10/2016

Very good hotel to stay at. Front desk were friendly and helpful. Housekeeping was amazing the rooms were great and nice and big. Would stay again. The manger was amazing and answered all of my questions that i had. Housekeeping staff were very friendly and cleaned my room very well.

"Comfortable Best Western near Mesa Gateway Airport. Feels new. Free Dinner!"

5
23/10/2016

Really! Free Dinner! Not very elegant but a nice touch if you arrive and just want to chill in the Bar or Room. Sloppy Joe's that night. A short drive from Appleby's etc. Includes a complimentary beer or wine, too. Great rates that night, A free shuttle to airport. I will be back!

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for your kind words! Free dinner is always great, especially after a long day of travelling. We hope to see you back soon! Kristina Haney Sales Manager

"Nice Place, Interesting Odor"

4
12/10/2016

Really a nice, comfortable, and clean place. Staff was super accommodating and friendly. Rooms were good size and well kept. Pool is smaller and located in the back. Bar area had nice TV's and was a cool place to hang out as a group. Only negative was the wonderful smell of manure outside...wow...pretty strong. Who doesn't enjoy the scent of fresh fertilizer in the morning?! Whew...this fresh airl definitely got your attention!

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for your response! I'm glad you were able to enjoy the lounge and pool area with your group! I apologize for the local manure smell. We're located in a former farm area, so sometimes the wind changes just enough and guests are greeted with the odor. We'd love to see you back again! Kristina Haney Sales Manager

"wonderful stay"

5
10/10/2016

Our stay at this hotel in Mesa was really lovely. The employees were all extremely helpful and pleasant. They offered both free full breakfasts but also free dinner plates and one free drink at happy hour at the bar. The room was most welcoming with nice decor and a comfortable bed. Quiet and wonderful to stay at.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Michael, Thank you for your kind words! We are glad you got to experience our amazing amenities and interact with our even more amazing staff. We hope to see you back soon! Kristina Haney Sales Manager

"An extra bonus at this hotel"

5
09/10/2016

We were visiting a relative in the area and she said she heard it was a nice place to stay. It not only was nice, it was great. At check in we were offered two drink tickets and two meal tickets. The clerk explained they offered a light meal. It was a hamburger and potato salad and both were good. We were tired and really didn't need to eat out, so gave it a try. The wine was good and so was our dinner. Pool water outdoors was cold so we did not go in.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Diane, Thank you so much for staying with us! We love that our dinner can be so convenient for travelers that just want to relax when they arrive. I apologize for the pool water, but hope that the next time you arrive you can enjoy that amenity! Hope to see you soon! Kristina Haney Sales Manager

"Great Staff, and very clean"

4
25/09/2016

I have stayed at the Best Western Legacy Inn for the past two years at least once a month. I have chosen other hotels to stay at in the area and have regretted it. The staff, cleanliness,swim pool and hot tub are top notch.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thomas, Thank you for your kind words! We're glad you have made the Legacy Inn your home away from home. Thank you for your continued patronage and we'll see you soon! Kristina Haney Sales Manager

"GREAT HOTEL AT A GREAT VALUE"

5
19/09/2016

A number of family members were meeting in the area to visit my elderly Mother. We needed a location convenient to San Tan Valley area, Phoenix, and close to the airports. The service was great. The hotel was clean and a great value for the price. We will be staying again on future family get togethers in the area.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Kathy, Thank you for your kind review! We hope to see you back soon and we are glad that our location was convenient for your family! Kristina Haney Sales Manager

"My View"

3
14/09/2016

This Motel matched my needs for location. It was clean. Service was prompt. Morning and evening free meals were a plus. The air conditioner struggled to cool room. Bath fixture was broken but functioning.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
I apologize for the issues you had encountered with your air conditioner and the bathroom fixture. We hope that you come back to stay with us and we can make it right! Kristina Haney Sales Manager

"A Great Value!"

5
13/09/2016

We needed a room near Mesa Gateway Airport because we had an early flight out the next morning. I am so glad we chose this property. The grounds were nicely maintained. The front desk staff was very friendly and seemed to be pleased we were there. The room was super clean and had all adequate towels and a bath mat. "Happy Hour" turned out the be dinner and a complimentary beverage. That night we had pulled pork sandwiches and cole slaw and it was delicious. The room was comfortable and quiet. The next morning we chose to leave our car at the hotel, a service they offer for a small extra fee, and take the hotel shuttle to the airport. When we got back into town, one call to the hotel and the shuttle came back to get us. When I consider what I saved on dinner and long term airport parking fees, this hotel was a huge bargain!!!

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Trixie, Thank you for your kind words! I'm glad that you chose our property as well! We love our happy hour dinner and especially love when it comes as a surprise to our guests! We hope to see you back soon! Kristina Haney Sales Manager

"Great People"

4
11/09/2016

This is a very clean and organized hotel with a great bunch of people that really take care of you when you visit. All the rooms are always clean and areas in and outside of the hotel are always the best.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Hi Frederick, Thank you for your kind words!! I will be sure to pass on your comments to the staff! Hope to see you soon! Kristina Haney Sales Manager

"Phoenix Mesa Gateway Airport Park and Fly"

5
05/09/2016

Due to an early flight out of Gateway airport in Mesa, we needed a Park and Fly hotel. I chose Best Western Legacy Inn and Suites. What a pleasant surprise when we arrived in the evening and hungry to find that they had a complimentary dinner of Pulled Pork sandwiches, plus wine or beer. They really hit the spot! The hot tub and pool were really relaxing too. The shuttle was there to take us to our early flight and when we returned we only had to wait about 10 minutes for the shuttle to pick us up and take us to our car. We will definitely stay there again!

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for your kind review! I'm so happy our complimentary dinner was able to hit the spot and that our parking accommodations really made your trip convenient. We look forward to seeing you back soon! Kristina Haney Sales Manager PS. Pulled pork sounds good right now...

"Conveniently located to Mesa Gateway "

4
28/08/2016

We stayed one night at this hotel to be near the airport for an early morning flight out of Mesa Gateway. The hotel is located about 3 miles from the airport. The drive is an easy one from the hotel or they have a shuttle. The staff was extremely welcoming and pleasant. The room was clean and stayed plenty cool. It is decently appointed with a comfy bed. Our room had a microwave and small fridge. There were no noise issues and the wifi worked just fine. They had a small pool, a small hotel bar that was open until 9pm. The breakfast was included. They have a continental breakfast starting at 4:00am if you have to leave before their hot and plentiful breakfast that starts at 6:30am. No complaints. We will likely stay here again because of the convenient location and reasonable price.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Kim, Thank you for your review! I will pass on your kind words to the staff in all departments. See you soon! Kristina Haney Sales Manager

"Great stay"

5
25/08/2016

We really enjoyed our stay. The rooms were very clean and roomy. The staff was very helpful and friendly. The onsite amenities were great. I enjoyed the breakfast and the fresh baked cookies in the afternoon were a great welcome. I also enjoyed being able to go to the lobby and have water or lemonade whenever I wanted. The complimentary meal in the evening was great as well.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for your kind words! I will ensure the staff reads your comments and knows how much they impacted your stay! Hope to see you soon! Kristina Haney Sales Manager

"Legacy Inn & Suites"

5
25/08/2016

I would recommend this Best Western hotel to any travelers staying in Mesa, Az or in the immediate area. The staff is great, the location is right off the 202 freeway. There is close access to restaurants, gas stations, and of course to Gateway Airport.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Rena, Thank you for your kind words!! I will pass on your kind words to the staff and we hope to see you soon! Kristina Haney Sales Manager

"Squirrel in the AC????"

3
25/08/2016

I was disappointed that in a ten day stay they missed room service twice. Additionally, the AC unit was acting weird and kept the room around 76-78 degrees instead of 70 degrees, which for Phoenix, AZ is important to me. I also think that I head a rodent in the AC unit, but I didn't want to confirm that personally.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Dana, Thank you for taking the time to review our property. If you wouldn't mind, could you please reach out to our General Manager, Stacie, and discuss in detail the issues you encountered. She can be reached at [email protected] Kristina Haney Sales Manager

"Great hotel"

5
25/08/2016

We enjoyed our stay. Kids liked the pool, rooms were clean, beds good. San tan malls a short drive away. Target, sweet tomatoes & a kids resale shop very close. We will be back ! Allegiant.com comped 1 night due to a flight cancellation & hotel credited us with no problem.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for your kind words! We love our location and how convenient it is to attractions for all ages. I'm sorry to hear that your flight was cancelled, but glad you had a great place to rest your head. See you soon! Kristina Haney Sales Manager

"Quite high end service for lower price"

5
25/08/2016

From arrival to departure there were no problems lots of smiles and employees who genuinely cared about my comfort and satisfaction. The room was clean and the maid was happy to accommodate my special requests the breakfast was exquisite.

"Not happy with room"

2
24/08/2016

Fridge was not clean. No TV remote. Bathroom frame broken and sticking out. Candy wrappers were in closet not picked up. Room was not cleaned at all one day. Called maid to clean, and she promised extra towels for our inconvenience. When we came back after she cleaned room, she never left any towels at all. Hallways were not vacuumed for the three days we were there.

"Surprisingly good"

4
24/08/2016

I recently went to Phoenix for a concert and found the Best Western. I was pleasantly surprised at how good the hotel was based on other Best Westerns I have stayed at. The rooms were classice "Southwestern" decor but very clean well maintained and comfortable. The bathrooms were were spacious and clean as well. The pool was a welcome amenity and it too was well maintained and properly cleaned. Breakfast was complimenty continential and was adequate for a no cost starter. My only "gripe" was the poor lighting in the rooms. A hall light and 2 lamps that provided little light. At the end of the day I'd stay there again

"Best Place in the Valley"

5
22/08/2016

One of the best motels ever. Awesome service. I was meeting my bone marrow donor for the fgirst time and wanted a private place other than the lobby. They got us a conference room and provided ice water and cups. This was a special occasion made even greater by you guys. W4 stay there everything we come to your area. Can't be beat.

"Park and Fly"

5
19/08/2016

We thoroughly enjoyed out short stay at this hotel. We parked our car there for the week that we were away. When we arrived, there were freshly baked cookies at the check in desk which we really enjoyed after a two hour drive. The parking area was near trees which offered some shade from the hot Arizona sun. Our room was very comfortable, the breakfast was adequate and the staff was very nice. The shuttle was efficient and promptly picked us up on our return. Will definitely stay here again!

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for your kind review! We love the Park and Fly option since we are so close to the airport! I will pass on your kind words about the staff and hope to see you back soon! Kristina Haney Sales Manager

"Family Trip"

4
19/08/2016

Nice but not perfect Motel. Clean and presentable with a reasonable price. After seven days the breakfast became very boring and average. Bed was comfortable but the air conditioner was noisy. All of the staff were very helpful and personable.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Susan, Thank you for your kind review. We apologize for the breakfast issue and hope that if you are in the Gilbert/Mesa area in the future that you will stay with us again! Kristina Haney Sales Manager

"Will definately stay there again"

5
19/08/2016

Love this hotel. Centrally located to everything a traveler needs. Staff was more than helpful. A great value for the type of room we had. Plenty of room to walk around in and the couch was a bonus. Breakfast was well prepared and always stocked. Coming to Arizona again in February for a week and will definitely stay here again.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Peggy, Thank you for your kind words! We love our breakfast options and we look forward to seeing you here in February! Kristina Haney Sales Manager

"The Best stay at Phoenix"

5
19/08/2016

It was a central place to stay at Phoenix. You can go to all over the country to look for interesting things. Nice restaurants allover. And the weather ist almost warm - soo good. The rooms are comfortable and clean.Breakfast is very good. You can use w-lan. If you want, you can go to the pool.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for your review! We hope to see you back soon! Kristina Haney Sales Manager

"Trip to the Phoenix valley"

4
18/08/2016

A lovely oasis of calm! Nice friendly staff, and very helpful! Food for breakfast was full of variety, and they earn extra points from the granddaughter-they had Cocoa Puffs! The housekeeping staff even made her an elephant towel!

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Mmm. Cocoa Puffs! Definitely one of my favorite cereals even to this day! I'm glad you were able to experience our property and that our staff could make it a little extra special for your granddaughter! Hope to see you back soon! Kristina Haney Sales Manager

"Great Place To Stay When Catching a Jet at Gateway"

4
18/08/2016

My second visit to the Legacy and both times were great. The staff is great, rates are very good, hotel in great shape and close to Mesa Gateway Airport. In addition they offer a cold breakfast starting at 04:00 for those with early flights. Will stay again!

"Good value"

5
18/08/2016

Everything was great. Used park and stay for Gateway airport and that worked very well. The staff was very accommodating, the room clean, and the breakfast quite acceptable. I would stay there again. Certainly no complaints.

"Close to most in Gilbert"

5
18/08/2016

We stayed one night, it was peaceful and quiet, we stayed in a room away from Power Road as it can be noisy. We were in for 65th birthday event and this was a most convenient place to stay. No problems with anything in the room and we was offered a happy hour drink. Unfortunately could not partake and even missed the breakfast. However, saw that all looked presentable.

"Mesa 1st Timer"

5
18/08/2016

Very pleasant experience. New hotel. Clean room. Friendly personnel including the drivers of the shuttles from and to the airport. The cookies on the front counter were delicious. They tasted homemade.

"friendly service, excellent accomodations"

5
16/08/2016

although i could not get hot water, i did take a lukewarm shower; the lady who check me out gave me a discounted rate, and i am satisfied she did all she could. this hotel offered free dinner and breakfast!!

"Desert stay"

5
13/08/2016

The check in was fast and easy. The rooms were clean and comfortable. Nice big pool. The breakfast was very good. The staff was very friendly and helpful. We had very good internet service at the motel.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for your kind words! We will pass on your comments to the staff and hope to see you back here soon! Kristina Haney Sales Manager

"Relaxing"

5
08/08/2016

The final leg of this family trip landed us here. While a little further out of town than I remembered (I used to live in the valley) the freeway access gets you where you need to be with no problems. The room is great, the hotel offered free hot breakfast with a number of options. Also, there is a little bar serving beer and wine at great prices. They also offer a small dinner fare if you want to eat-in. The pool is nice and clean along with the rest of the hotel. Freeway access to two shopping venues and dining for any type of eating you want. This area is a little bare still but is quickly growing. Hotel staff are very nice, though we haven't yet had to ask them for anything we needed. The room has a small kitchenette with a microwave and mini fridge so grabbing a microwave meal or reheating leftovers is a snap. I really enjoy staying here. I do suggest asking for an east facing room since the AZ sun will make your room a little warm in case you forget to turn up the AC. I would definitely stay here again.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you so much for your review! You truly covered all of the bases that we take pride in and I will be sure to pass along your kind words to the hotel staff. We hope to see you back soon! Kristina Haney Sales Manager

"Great clean facility for the money!"

5
05/08/2016

The desk staff was very kind and friendly at any time of the day or night. The cookies were delicious! It was so nice to come back from a busy day and enjoy a drink in the lounge with a dinner included.

"Overall great experience"

5
31/07/2016

The only con I can think of is that the room door is very heavy to push open. Derick and the lady that prepared breakfast were extremely kind and made sure that I was happy. I completely enjoyed breakfast. They had everything you may want to have for breakfast. Family was impressed and enjoyed their stay.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Yveline, Thank you so much for staying with us! I apologize for the door issue, but I am glad that you enjoyed your breakfast experience. I will pass on your kind words to that staff and we hope to see you back soon! Kristina Haney Sales Manager

"just an overnighter.............July 22, 2016"

4
23/07/2016

Mine starts out like Amy C. did hers. We chose this one because its close to Mesa-Gateway airport and we stayed once before. The price is reasonable ($85 I think) and we arrived late, abt 10:30PM. The room was clean, quiet (until 4AM), and bed big and compfy. Refer not plugged in/turned on but no matter to me. I did like the heavy brown drapes that blocked that AZ morning sun. Sunrise was so pretty too. A big tall palm tree was outside my window and since I was awake at sunrise (see 4AM comment above) I got to enjoy it. Also a bit later I decided I'd go for a walk outside instead of using the fitness center altho I used it later anyway. Kind of an industrial area but no problems. Breakfast had scrambled eggs/ham, pastries, cereal,biscuits&gravy,juices and good coffee.(standard Cont. bfast I guess) The pool is just outside the breakfast room. At 10:30PM on July 22 when we arrived my son in law escorted me in and talked to the front desk clerk abt the smell. I said it smelled of skunk, son in law said it was "pot". I don't know if it was either. I do know after sleeping maybe 4 hours someone either down the hall from my room at 336 or the floor below kept slamming their door! going in and out with no regard for anyone else. I called finally the front desk and spoke to Zack who said he'd check it out. He did& heard no slams. It didn't get better for me so 10 min. later I called again and he said "It must be the floor below you - I will check it out." Still no change. SO i guess the good news is the hotel was responsive, however, bad news is it didn't help.Next day Dave was the shuttle driver and it ran every half hour (liked that)I got downstairs at 10:20 AM and he took me right away. That was nice.Also Derrick went out of his way to get me change for a $10 bill. Otherwise it was ok for a one nighter. AS ALWAYS, no one tells me what to write as a review. I just want fellow travelers to know how MY visit was.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Jacki, Thank you for taking the time to review your stay! I apologize for the unpleasant smell and the loud door during your short overnighter. Despite those setbacks, I am glad you had a chance to get breakfast and interact with our staff! We hope to see you back here soon! Kristina Haney Sales Manager

"Nice place to stay near Mesa Airport"

5
19/07/2016

This was a nice place to stay for the price. We chose it due to the location being so close to Mesa Airport. We arrived late at night and departed early in the morning. It was clean, comfortable and met our needs within a modest budget. We didn't use any of the hotel amenities, like the included breakfast, but I'm sure it would have been fine. Everything looked nice. Check-in and check-out were a breeze and we were on our way.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Amy, Thank you for staying with us! Although you didn't get to utilize all of our amenities, I'm glad that your experience was a great one! Hope to see you back soon! Kristina Haney Sales Manager

"Great Hospitality and Free Shuttle to the Airport"

5
18/07/2016

We stayed here for 1 night prior to an early flight. The room was very clean and comfortable, and we enjoyed the free chocolate chip cookies as a bedtime snack. We grabbed a free cold breakfast at 5 am prior to our free shuttle to the airport for a 6:30 flight. Wonderful place to stay.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Linda, Thank you for staying with us and we're glad you enjoyed our little treats at the front desk! Hope to see you soon! Kristina Haney Sales Manager

"Clean and Comfortable"

4
15/07/2016

This hotel is new, clean and comfortable. Close to Williams/Gateway airport and offered a shuttle service. They do charge $20 to leave your car there, which turned out to be cheaper than the airport parking lot, but most motels don't charge. If there was a negative it was in staffing. The evening clerk appeared to be the only one working and we had to wait almost 40 minutes on the return shuttle van ride back to the motel, which is about 10 minutes away from Williams/Gateway. We used our BW Rewards points for our stay. But I would go return to that BW again.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you for kind words! We will discuss with the evening staff on how to make nightly shuttle runs more convenient for guests. We hope to see you back soon! Kristina Haney Sales Manager

"The best Best Western"

5
08/07/2016

We chose this Best Western based on the great reviews, affordable price and nice location. Growing up in Arizona, I remembered that this was a nice area. Any of the lesser priced motels nearby are in less desirable areas. We only needed to stay one night in between arriving at Phoenix Mesa Gateway airport and heading up to Prescott so this location was perfect as it is close to the airport. First impression was good as the landscaping and building inside and out were really nice. Staff at the front desk were pleasant and professional. The rooms were modern, clean and spacious. The beds and bedding were very comfortable. We also liked that the rooms were accessed from the inside with an elevator, making a June visit a little more bearable and lugging luggage a little easier! The pool and spa were nice and clean and the perfect temperature. I have raved to everyone how impressed I was with this Best Western since our trip!

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you, thank you, thank you! We are so happy that you stayed with us during your quick transit up to Prescott. The staff in at the front desk will be notified of your kind words and we hope to see you back here very soon! Kristina Haney Sales Manager

"Makes flying in and out of Mesa do-able!"

5
06/07/2016

I have stayed here many times when flying in and out of Mesa on Allegiant Airlines. The best thing about this hotel is the shuttle. The drivers are very friendly, and will pick you up at all hours (allegiant is rather unreliable time-wise) and will take you to dinner, shopping, and car rental. The hotel itself is very clean and comfortable, but I'm usually too tired to enjoy it fully.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
We love our shuttle service! The location of the airport and the friendliness of our drivers are something we truly take pride in. I hope the next time you are in town you can enjoy the hotel a little more! Kristina Haney Sales Manager

"EXCELLENT!"

5
06/07/2016

I highly recommend this property for any type of travel. Very Spacious rooms and very clean. Décor is modern. The staff was very helpful always. Nice Happy hour bar too. Not to far from some good eats.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Jennifer, Thank you for your review! This property is great for all types of travel and is so close to many restaurants and shops. We hope to see you back soon! Kristina Haney Sales Manager

"Best Western is the BEST!"

5
06/07/2016

Our family had an excellent experience at this hotel in Phoenix-Mesa. It's a 5 minute drive to the airport there. Very close to shops and restaurants. The staff were friendly and helpful. We highly recommend it!

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Esmeralda, Thank you for those kind words!! I am glad you enjoyed your stay and loved our staff. Hope to see you soon! Kristina Haney Sales Manager

"Couldn't be better"

5
01/07/2016

Our A/C went out during the hottest week of the year so far. The customer service was excellent from check-in through check-out. The hotel staff was friendly and accommodating. The breakfast buffet was better than most we've experienced. The "dinner" and drinks were a wonderful surprise. They helped turn a horrible situation to a vacation getaway.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
I am so sorry to hear about your A/C! I'm glad our staff and amenities were able to make your impromptu staycation the best it could have been! We hope to see you back soon, but of course under much better circumstances! Kristina Haney Sales Manager

"All Around Satisfaction"

5
30/06/2016

I love the location, free shuttle service, and friendliness of staff. I stay here every time I come to Phoenix. I always have the same service and appreciate the staff's willingness to make my trip as stress-free as possible.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Janet, I am so happy that your stays with us have all been amazing! Thank you for continuing to choose us as your home away from home! Hope to see you very soon! Kristina Haney Sales Manager

"house keeping"

2
29/06/2016

there was a pile of dirty towels on the bathroom floor that were never picked up by house cleaning, this is totally unacceptable. Each room should be double checked before the staff leave to clean the next room

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Marjorie, I am so very sorry for this incident. I will pass this on to the housekeeping staff and ensure they utilize this as a learning opportunity. Please let us know if you are going to be back in the area or staying with us again and we will be sure to make it right. Kristina Haney Sales Manager

"Great stay close to Mesa/Gateway Airport"

5
29/06/2016

Room was comfortable.Upon check in there were cookies on the counter and we were given a dinner an drink coupon. Good soup for dinner and a glass of wine was nice. The swimming pool was small but enjoyable. We took a 4:30 am shuttle to the airport which was on time and we were able to have coffee and muffins before we went. We were able to keep our car parked at the hotel for our 1 week trip away. Arriving back at the airport we just had to call the hotel and they came to the airport and brought us back to our car.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you so much for your kind words! We're happy that you were able to arrive at the airport and still have a tasty breakfast! We hope you come back soon! Kristina Haney Sales Manager

"Average"

3
29/06/2016

Average stay. I stayed in many many Best Western's and for the price expected a little better breakfast selection. I also told them numerous times that I had a rewards card. No one seemed to care. The rewards system is VERY confusing.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
I am very sorry for your experience. We will discuss with the front office staff on the importance of recognizing our Best Western Rewards members and ensure they are educated on it. Please let us know if you are going to be back in the area as I hope you will give us another chance to make your second stay better. Kristina Haney Sales Manager

"the best in the west"

5
29/06/2016

derrick at the front desk was spectacular! the chef / server for dinner was great!! housekeeping was gracious and pleasant. atmosphere was family oriented with everyone having fun. the breakfast attendant was helpful and cheery.

Kristina H, Manager at Best Western Legacy Inn & Suites, responded to this review
Thank you so much for your kind words! We'll be sure to pass on this review to Derek and our lounge/breakfast staff! We hope to see you back soon! Kristina Haney Sales Manager

"Great Hotel and Location for Travel"

5
27/06/2016

Perfect location for travelling out of Mesa Gateway -- this hotel offers shuttle to/from airport, and offers shuttles to dinner, shopping, etc. Breakfast is included, as is dinner and a drink. the price is great in the summer, but we have also stayed over holidays and we love it.

"Great amenities at a low price"

5
25/06/2016

We paid $65 night + tax. Free shuttle to airport, free hot breakfast, free dinner (not fancy - sloppy joe, chili, burgers), free cocktail, fitness center, coin-op laundry, free coffee and juice all day long, free parking. The rooms are clean and comfortable, not fancy. I thought it was an amazing value. I did not buy any meals on this trip. We were here to close on a house,( not a vacation) so, we were trying to economize. I would highly recommend this hotel esp.if you have kids. Super convenient!

"awesome stay!"

5
25/06/2016

This is the perfect place for a quick couples get a way. The staff is kind and attentive. The room was cozy, clean and large. The beds here make you want to stay longer. I enjoyed every thing from the pool, the lounge and the complimentary breakfast. We will be back! Thank you Best Western?

"Very Clean"

4
21/06/2016

This was a convenient and very clean hotel. Convenient to freeway with easy access. The only negative for us was we did not have much water pressure for the shower. Otherwise, we would defininitely stay there again.

"Baseball Tournament"

5
16/06/2016

When I found out the resort my grandson's team was staying at was an hour from the amazing baseball fields in Gilbert, Az. I changed to Best Western. It was the best move. I could see all the fields from my room. The rates were lower than the "group" rates, included breakfast which the team hotel didn't, and even included dinner two of the nights. The room was clean, one night the neighbors were loud, but they left. The rest of the stay was quiet. I would definitely stay there again.

"Love Hotel"

5
09/06/2016

Would stay there again, meet all my needs. Room needed to be cleaned better. There was a lot of dust behind the night stand and bottom of walls. Staff was great, helped with all needs and issue. Went for a softball tournament.

"Convenient to Mesa airport and east Phoenix suburbs"

4
04/06/2016

Clean, friendly staff. Manager's wine reception on night of arrival and COOKIES! Best chioice for me because proximity of my daughters home. Was a little noisy the Friday and Saturday night of our visit because of a Lacrosse tournament being held locally.

"Just ok..."

3
03/06/2016

My mom and I booked 2 separate rooms within minutes of each other on hotels dot com and BOTH of us noted that we'd like to be next to the other. This was booked a MONTH in advance. Sadly, when we arrived that evening to check in (me with my 4 kids and she had my dad and brother) We were no where near each other. She had also requested not to be in a handicap room and that's EXACTLY where they put her. The girl checking us in was not very friendly and when I called later (at 10:05) to find out when the pool closed she practically hung up on me. Pool was supposed to close at 10 but we had a pool view room and could hear people talking until after 11. I had to turn a white noise app on my phone so my kids could go to sleep. Nothing was done after I called at 10:05. The people weren't being loud, but every word carried and we could hear full conversation and laughing. The room was ok. The temp was hard to get right. Sheets and towels were all various shades of tan, which I thought was strange. Bathroom had pink scum in the grout and dirt in the sink. Shower had very little water pressure. Carpet gave the toddler black feet. Bring flip flops. Beds were ok, pretty firm but not awful. Sheets were scratchy and pillows were very lumpy. Breakfast was just ok. Usual continental faire. When I asked about the "gluten free" options that were advertised on a sign, they brought my daughter cheerios. Overall, it was just average. We've stayed at worse and we've stayed at far better. It's amazing though how the front desk is your first impression and she really soured it for me.

"Close to airport"

5
18/05/2016

We booked the room because it was close to the airport and had a shuttle. The rooms were very clean and spacious. The outdoor hot tub was one of the best we had used in quite awhile. They served soup and bread in the evening along with cookies. Cold breakfast was set up at 4:30 am with the hot breakfast at 6:00. We had to leave before 6:00 but the rolls and coffee were good. It only took us about five minutes to get to the Mesa airport.

"Noisy Location/Rooms"

3
16/05/2016

Although the rooms are clean and nice, I found this hotel to be extremely noisy. My room was facing Power Road and the traffic was very noisy even at night. The other thing was that I could hear the people in the room next to me talking.... and it wasn't even an adjoining room. They came in at 1 am in the morning and it was like they were in my room. I mentioned it when I checked out the next morning, and although the front desk person was very nice and said she could have moved me, I told them that packing up my room at 1 am was not going to happen. With other hotels in the area, I will not be going back to this location at all.

"wet floors"

2
19/04/2016

The floors were always being wet mopped during breakfast and check-out. Imagine eating and smelling bleached mop water. Also wet floors are a slipping hazard when you luggage.. The bed was king size but the bottom sheet was queen.

"Beware of the Stench"

1
17/04/2016

As others have commented, the farm/manure smell is very real and overwhelming. It's truly gag inducing. If you run the air conditioning it draws more if it into your room. There is no escaping it and made sleeping difficult. It's too bad because it's otherwise a nice hotel.

"Quiet "

4
16/04/2016

Stayed in April for a few days. Somewhat out in the open yet close to the traffic. Breakfast is free, simple yet decent. Rooms are livable, beds somewhat hard, but again somewhat soft. Not the best hotel in Arizona, but clearly not the worst.

"Very Nice"

4
12/04/2016

Hotel was great! Room was huge, staff was very attentive and friendly. Outdoor pool was nice. We had to leave before breakfast hours, but they still had cold breakfast available, even at 4am. I did not notice any smell near the hotel that others have complained about. The only downside of the place, is that the parking lot is small, and it is on a pretty busy road. Overall, had a great stay, and would definitely reccommend.

"A lot of little perks, good stay"

3
11/04/2016

Stayed one night here recently, the property is located in the rural area of Mesa. It was nice to see the cows next door. What I didn't expect was the free dinner (minestrone soup which was pretty good and focaccia bread which might have been a little stale). And I appreciated the free drink from the bar (draft or wine). The fresh cookies at the desk were also appreciated. Our room was spacious, but the view was limited, just three feet away was the wall of another section of the building, but we were not there for vacation so it didn't matter. Thankfully the airconditioning ran without a hitch, and the bathroom amenities were all there. However, the lighting in the bathroom was pretty dim but manageable. They do have a pool and jacuzzi which we didn't get to use, and a free hot breakfast which we didn't get to use because of a very early departure. The only distraction for me was the dark carpeting. Behind our door was dust bunnies and debris which was obvious. Unfortunately from then on I saw all the carpet edging everywhere. I know that vacuums don't reach the edge and have no doubt that housekeeping runs them all the time, but once I saw the edges my eyes were stuck. The staff we encountered were great, and all in all we enjoyed our stay here for one night.

"Awsome!"

5
07/04/2016

The staff was fantastic! The room and surroundings were also excellent. I have absolutely NOTHING bad to say about my experience at this Best Western location. I always TRY to stay at a Best Western because the rooms and service are reliable. This location is no exception to (my) rule.

"Couldn't be any better!!!"

5
01/04/2016

I can't think of anything that could have been better about this hotel!!! My room was HUGE, clean and nicely furnished with a great little fridge, microwave and the rest of the standard items. In addition to free continental breakfast, they provide a free dinner every night with free tap or bottled beer and wine!!! The pool faces west so you get sun all the way till sunset. The staff was amazingly friendly...a guy got wasted drunk and threw up in the pool so they asked him to leave the pool, and of course he was quite argumentative, but the manager that was escorting him did an incredible job of calming him down and even carried all his stuff (two coolers and more) for him as he walked him back to his room. The front desk was remarkably friendly, and when my flight landed at the nearby airport (Phoenix-Mesa Gateway), I called them to ask for a shuttle pick up, and before I even hung up the phone the driver was pulling up at the curb. Even the housekeepers were awesome and friendly. It's located kitty-corner from a Circle K that is pretty large with a great selection and a Red Box, and within a mile there's shopping of all sorts including a Target, Fry's, Walmart and plenty of restaurants, all of which are reachable by bus, and there's a bus stop right in front of the hotel. Holy WOW I was BEYOND satisfied with this place!!!

"Vacuum - anyone?"

2
01/04/2016

Usually we stay at a Comfort Inn but decided to staty at BW+ due to promo offer. We were sorry. Our room in this motel needed vacuuming....badly...as did the hall. Otherwise it would have been a good experience.

"Don't expect much"

3
01/04/2016

Hotel looked nice, staff was not friendly, seemed too busy to even check us in. Room was not cleaned well and not cleaned at all the 2nd day. Bathroom looked clean, but did not smell clean. Floor needed good scrubbing, fridge was not clean. Sour smell in room. Pool was nice, but getting towels was an issue and then knowing where to put them when finished. It is waaaayy out of town.

"No More"

1
31/03/2016

My wife and I have stayed at this hotel multiple times and there have been issues virtually every time. This time we finally had enough so we cancelled our last two days and won't be returning. We were supposed to be able to check in at 3:00 but when we tried to check in at 4:00 they said they had no rooms available. I tried again at 7:00 and was told the same thing. There were people stacked all over the lobby in the same situation. We finally were able to access our room at 8:30. In fairness, I was able to negotiate a partial refund the next morning with the manager. I'm not mad at anyone, but this is just one more problem in what seems as to be an endless array of issues at this hotel, so we will not be coming back.

"Nice place"

5
18/03/2016

Nice hotel that isn't too far from the major highways, easy to get in and out of. Staff very friendly and helpful. Hot tub was very nice, used it three times during our week stay. Breakfast wasn't anything big but enough to get you started for the day. In the evenings had a free drink at the lounge which we were able to do three evenings.

"Nice hotel -- check in poor"

4
16/03/2016

No problems with the hotel except tried to check in early and found room was not available yet. Asked when it might be ready and I was told check in was at 3. The clerk made no effort at all to check with housekeeping to see if we could get in early. I understand check in times but when we returned at 3 we had to wait nearly 40 minutes for our room to be ready. Not acceptable!

"Hotel Review"

3
15/03/2016

Excellent staff and all of the property was tidy and clean. We did experience noisy neighbors which was disappointing. Also the pool was located in the back of the hotel which didn't receive any morning sun. Location was easy access so that was nice!

"Not impressed"

2
14/03/2016

Room and hotel were nice and clean. Pool was not heated even though they said it was, pool area had 5 chairs and was very small. The placement location of the pool was horrible, it took almost until 1 pm to get sum. Our room every morning had Luke warm to cold water for the shower from 5 am until 100pm. Had no issues in the evening taking a shower. I complained to the front desk and she stated that they have heard this complaint before and would let her manager know again. So you guys know about a problem and still have not fixed it hmmmm.

"Close to Phx/Gateway Airport"

4
10/03/2016

Best Western hit this building design out of the park. Really nice hotel with everything you need! Free shuttle service to the airport and anywhere within 5 miles. It has a refreshing pool, a wine and beer lounge that is transformed to the breakfast lounge with a lot of great choices that are served in the morning.

"Best Western Lecacy in Mesa"

1
07/03/2016

Worst hassle I've had in 40 years of staying in hotels from Europe to Costa Rica to US. They guaranteed rates, sent guarantee, and then overcharged us by 25% and couldn't figure out how to correct it after last night, this morning with the Gen Mgr and still not resolved They admit their error but can't figure out how to reverse Overcharges.

"Great room, great front desk service, but did not get wake up call"

5
06/03/2016

Room was wonderful, front desk service impeccable. However I called the front desk to get a 4:45 am wake up call to make the airport in time and did not get the call. I had also set my alarm on my cell phone so we were up in time to make our flight.

"Estrella"

5
29/02/2016

This BW was the best choice for me as it was the nicest hotel close to Schnepf's farm where the SCA Atenveldt War is held in Feb/Mar every year. I was unable to camp this year therefore BW to the rescue. The hotel is a bit pricey but very nice with a frig and microwave as well as a nice breakfast every morning. The staff is friendly and helpful and parking is good. Only 12 miles form site with two Wal-marts between.

"The smell of the room was horrible"

2
26/02/2016

This room smelled horrible. An employee sprayed something around the room to mask the smell but even he said it still smelled when he left. He left his bottle of spray with us so we could use it if we wanted. We did spray some more but the spray did not overcome the horrible smell. It smelled like the toilet had overflowed or that someone had died in the room.

"AVOID AT ANY COST"

3
25/02/2016

Staying here as I write this and the smell inside the room is disgusting and I can't describe the stench outside. I have breathing problems and the smell coming in thru the air conditioner is not helping. Perhaps sleeping in the hallway might be an option...no vents there! Best Western couldn't pay me to stay here again

"Not worth the stay!"

2
22/02/2016

I liked this hotel because they offered "breakfast included". Bad choice!. They offered free dinner, but for a limited time. We were not there. A free glass of wine, but again, limited time when it was open. And the one I wanted, free breakfast....we were there but there was no food available...too many people eating. I'll stay somewhere else next time. I have 4 more long trips to make this year......we will not be staying at the BW!!

"The Smell can be really bad with the right conditions"

2
21/02/2016

I stayed at the hotel because it was near the hotel. But shortly after checking in I started to notice a weird smell in the room. I thought that it was like the smell of urine. I called down to the desk to ask for someone to come up and smell my heater vent and that's when I was told about the farm in the area. I didn't notice it when I checked in whether the breeze changed or not. When I woke up in the morning and went to check out at 5:30 am I couldn't hardly breeze outside it was so bad. The young lady went on to say it's always worse when it's colder outside. The hotel is close to the airport but I can honestly say that I'll try to stay somewhere further away.

"Quick stay"

3
21/02/2016

My mother and I stayed one night at this hotel. The staff was very helpful. Dinner and breakfast were adequate. Very clean room and beds were good. The only thing that marred our stay was the noise from surrounding rooms. Not happy to be awakened early on the morning we had planned to sleep in by the sounds of people talking and moving around in the rooms around us.

"The other reviews are correct on the smell!"

2
19/02/2016

We were here with a big group for a hockey tournament. The other reviews are correct...there is apparently a dairy farm nearby, and every night we had a horrible concentrated smell of cow manure. Rooms were OK, but it was noisy. Staff was also not very accommodating.

"Needs improvement"

3
15/02/2016

Hot water was not consistent, had to hurry to take a shower before water went cold. The "free dinner" was poor quality. Either provide a better a better tasting meal or lower rates. We've stayed here before when the rates were lower and no meal and was fine with that,

"Noisey"

3
13/02/2016

The room was large, good pillows, bed good, clean, but heard noises from surrounding rooms. During the night it sounded like a herd of elephants were running in the halls and rooms. Definitely will not stay here again.

"Nice hotel but dairy next door STINKS"

3
10/02/2016

We pulled up to the hotel after a long day and were greeted by a an extremely powerful smell of concentrated cow urine and manure. From the parking lot I looked through the chain link fence and there was a pretty good sized dairy right there. The hotel isn't just near a dairy, it's practically in a dairy. I have nothing against the fine, hard working folks who rundairies, but who would build a hotel next door to one?. P. U. The room was comfy and clean but the dairy smell was blowing in through the AC. I haven't checked out the rest of the hotel so I can't comment on that.. The only negative I can say is the dairy smell. I'm so tired I'll just ignore it and fall asleep. Unfortunately I won't be coming back here again.

"Phoenix TRIP"

3
02/02/2016

The hotel was nice and located near our friends. The only problem with the hotel is the water pressure and very little hot water. Had to take several cold to lukewarm showers. Reported to front desk and it didn't improve until the morning of day 5, when we were departing.

"It Smells!!!"

1
29/01/2016

Front desk staff were quite rude upon checking in. When we get to our room, A/C doesn't work. We were told when we called front desk that someone would be right up....no one showed. Worst part is that the place is next to a mega dairy farm. The whole place REEKS of manure. I cannot believe that this is not mentioned in all the other reviews. Ugh. Do yourself a favor and DO NOT stay here.

"Excellent Experience"

5
29/01/2016

This facility was phenomenal - great service, cleanliness, amenities, appearance and style. Nice lounge, pool, evening snacks and breakfast. Easy access to nearby shopping and necessities and great parking.

"Needs updating of decor"

3
29/01/2016

This property has a lot of potential. Very convenient for guests arriving/leaving the Mesa Gateway airport. Good shopping and excellent restaurants nearby. Hotel decor is very plain and unattractive. Pool area is nice. Breakfasts are just O.K. Evening dinner items were excellent and beverages offered were very good.

"Very nice stay out in East Mesa"

4
27/01/2016

This Best Western shines among the hotels I have stayed in this chain. It's waaay on the east side of Mesa. We were out there for a drum corps rehearsal camp weekend, and this was the closest place to stay. There's another Best Western in Apache Junction which is further east. This hotel is near the Phoenix-Mesa airport which I intend to use someday. It flies non-stop to smaller cities and less chaotic than PHX. The room was clean and comfortable, and the breakfast was very good. We had no issues with the Legacy Inn and that's a bonus. I rested very well here as I have trouble falling asleep in hotels. I wish we could have spent more time in the room, but we were off volunteering from early morning to late at night. I felt safe parking in the lot; it is well-lit and access to the rooms is indoors. I hope to stay here again.

"awesome"

5
25/01/2016

This Best Western is the place to stay. Clean, friendly staff, went out of their way to provide for our comfort. Has free shuttle to airport and provides breakfast to go if you leave early. Grounds are well kept and it was quiet yet a big mall was close by that we visited.

"OOOOH That Smell Absolutely rediculous!!!!!!"

1
21/01/2016

This place is aweful!!!!!Period and the lack of hospitality starts at the top with the owners. We checked in around 9pm with our entire hockey team the smell was terrible. We asked the front desk agent about the smell and she seemed not to want to be bothered with it. We proceeded to order pizzas and food for the team as we had been on the road for 12hrs. Upon arrival of the food we proceeded to what appeared to be the lounge breakfast area and was shortly there after told that area was closed and we needed to move. They made no suggestion as where to move we also had brought in our own alcohol and nothing was said until the next morning when we were informed we could not have any alcohol at all in the hotel as their liquor license would be in jeopardy. Completely understandable but why were we not informed of this the night before. Preston was the shining star of the stay. He was very helpful however it was obvious from his responses to certain questions that he has not been trained properly on how to answer certain questions when approached by guests ie: that ridiculous smell. "Oh we are just used to it" Not a good answer. The rooms appeared tidy however the TV's are ridiculous and the walls are paper thin. I listened to someone snore all night from another room. you can hear people in the bathrooms up stairs, not pleasant The breakfast was a joke selection minimal and the sausage gravy was water both mornings. Granted we checked in with our hockey team (14 12yr olds) I understand that the kids can be rowdy but what did you think was coming when you booked our hockey team and 2 other hockey teams also. You guys threatened to call the police on 5 12yr olds really? The fact that call the police even came out of any staff members mouth is ridiculous. No one was doing anything to the level that would require the police. Needless to say once again I say it starts at the top with the owner we spoke to. Being a good ol boy is not hospitality especially when you are paying the prices we were paying. After 2 nights we left along with the other 2 hockey teams. We relocated to the Residence Inn they honored the rate we were paying. The staff was fabulous the moment we walked in, the property was amazing, and I highly suggest that if the Best Western is serious about Hospitality and making there guests truly happy that upper management take a field trip to the Residence Inn for the weekend and take some serious notes. The way we were treated was absolutely unacceptable and if I can save anyone from having to deal with that smell please take heed!!!

"Works for me"

3
30/12/2015

Easy to access. Clean. Nice large shower and tub. Plenty of thick towels. Room AC/ Heat pretty noisy. No channel guide on TV control to make it easier to find news. Liked the mini fridge and microwave set up. Liked the access to the room was from the inside and the covered awning out front.

Raina C, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Thank you for taking the time to review our property! I am glad you enjoyed your stay with us and found our amenities to work for your stay. I would love to exceed your expectations with us and will look into providing channel guides to easily access the show you choose. Thanks again for your review! We hope to see you again next time you visit Mesa!

"Free shuttle to the Gateway Airport in Mesa, Arizona"

5
26/11/2015

The Best Western Legacy Motel in Mesa, Arizona is located on the southeast corner of Mesa (or Gilbert ?), Arizona - near the Phoenix-Mesa Gateway Airport. They have a free shuttle to and from the airport and that is the big reason to stay here. I dropped off my car and took an Uber ride to this hotel because I had a flight back home the next day on Allegiant Air. The check-in staff was helpful but not personable -- doing their job but not enjoying it. The room was clean and comfortable - and there was a microwave and a refrigerator. The free WiFi was speedy and reliable. The check-in staff gave me slips of paper for a free drink and a free "dinner" - at 5:30 to 7 PM. Since I didn't have a car any more and there were no restaurants next door, it sounded great. Somehow 5:30 turned into 6:30 and I finally got a glass of wine. Dinner was a kind of spooky-looking pasta casserole ... I still had a microwave popcorn in my suitcase (emergency) and that was my dinner. Breakfast was much better. I had a mid-afternoon flight - and an important college football game to watch at 10 AM local time. The hotel staff arranged to have the airport shuttle driver drop me off at a sports bar - and I watched my team on ESPN. They gave me the hotel phone number and when I called the shuttle driver picked me up at the sports bar and took me to the airport. It made for a perfect day - especially because my team won. So - this is an excellent place to stay if you are flying. if your are not flying, it's remote, isolated, and expensive. There are better choices if you don't need the shuttle service.

Raina C, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Hello MovinOn2, Thank you for taking the time to review our Legacy Inn! We truly appreciate your 5 star rating and are pleased we met your expectations! We are so glad you enjoyed the convenience of Mesa Gateway Airport being so close and took advantage of our shuttle to travel to our airport as well as the local area. And what better way to finish it off with your team winning! We truly do provide value with the airport, our surrounding area, as well as our amenities to our guests. We appreciate you and your business and hope to see you back when you are in the Mesa area! Happy holiday season!

"Good hotel bad location"

3
25/11/2015

Something about the location that creates a terrible odor in the hotel inside and out. The hotel in itself is fine otherwise. Staff was great accommodations were just okay because of bad TV's. I would suggest to my friends that they try a different hotel because of the odor.

Raina C, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Hello Arlyn M, Thank you for your recent review on our Legacy Inn property! I am glad to hear there were some good attributes to our hotel, but also unfortunate to hear about the downfalls of your stay. The general area of our hotel is located in a more rural area of Mesa, with nearby ranches and farms that are ran. Sometimes this smell does travel to its surrounding areas that you will experience in any part of this side of Mesa. I do apologize your experienced it and were sensitive to the smell. I will look into what we can do about our TV's being upgraded, and hopefully you will give us another chance and not experience the same odor you did this time around. Happy holiday season to you and yours!

"Legacy Inn"

5
11/11/2015

Great place to stay if coming in late, or leaving early from Gateway airport. Excellent pick up sec. Staff went out of their way to correct a billing problem. Handy access to interstate system. Have used them whenever family comes to visit us. Good service and good value.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear Robert L, We absolutely appreciate your kind words and loyalty to our Legacy Inn property!! Gateway is an excellent airport to travel into and so conveniently located so close to our property. I am glad to hear our staff used their knowledge and hospitality to fix the billing issue you ran into. Our guests are our number one priority and we strive for the best service in delivering all expectations! We look forward to having your family stay with us next time they are visiting! Thank you again for your time and loyalty to our property. Have a wonderful day! Raina Calderon Sales Manager

"Trip to Mesa"

5
10/11/2015

The Best Western Legacy Inn and Suites in Mesa, AZ is the best place to stay for our family. It is close to the Gateway Airport, several shopping centers, and my daughter's home in Queen Creek. The staff are excellent and the pool is great!

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear Laura H, Thank you so much for your positive words about our property!! We love meeting expectations when guests stay with us and are happy to hear you enjoy our amenities! Gateway Airport is located so conveniently close to us making it so easy for travel plans to Mesa. We hope to see you again on your next trip out with your family!! Thank you for taking the time to let us know how we are doing! Have a wonderful day! Raina Calderon Sales Manager

"Convenience + cleanliness + courteous = good stay"

4
04/11/2015

Recently stayed at this property 2 nights - day we flew in to Mesa and the night before we flew out. It is very convenient to the airport (2 miles?) and several restaurants as well as a gas station to fill up rental car before returning. Front desk is courteous and helpful and I thought it kind that they not only provide breakfast but also a glass of wine/beer in the evenings. They also were providing a simple dinner (sloppy joes, coleslaw) if we wanted to partake. We chose to go to Applebee's but it was a nice gesture. I would have rated it as excellent except for 2 things; we were given a handicapped room both nights (not enough counter space) and there was an odor from a nearby farm. For some reason, the smell was noticeable in the evening but not the morning. I didn't find it to be truly obnoxious just a little unpleasant. I wouldn't hesitate to stay at this hotel in the future.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear ReadyPackGo, Thank you so very much for your kind and positive review! Our location is very conveniently located to Mesa Gateway Airport and we are glad you were able to use our accommodations to make your traveling made simple! We value our breakfast presentation and our dinner is something we recently introduced so we are glad for the positive feedback! Next time maybe you will join us for a yummy bite and social conversation over your glass of beer or wine! I apologize for the inconvenience of the handicap amenities in your room. I am not sure where the miscommunication on room type was, but please contact the front desk next time your room type is not up to par for you. Sometimes the odor from the nearby farm does wander our way, but we do our best to keep the hotel smelling fresh and clean as it usual does. Thank you again! We hope to see you back with us very soon for your next flight out of Mesa!

"Excellent Property"

5
31/10/2015

This property close to Mesa Gateway Airport, and was surprisingly a very nice property. The property is clean and beautiful, very inviting to its guests as they have free evening dinners, and the some breakfast items are available as early as 4:30 a.m. I would highly recommend visiting this property any time you need to catch an early flight out of Mesa's airport.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Hello Toni N! Thank you so much for your positive review! We love hearing from our guests and what they enjoyed about their stay with us! We are truly please to hear you enjoyed the amenities of our property and the convenience of location to the Mesa-Gateway Airport! We would love to welcome you back as our guest to enjoy your time when you are visiting Mesa! Thank you again for your feedback. Have a wonderful day!

"Our go to place while working in Mesa, AZ"

4
21/10/2015

We like! This is a very comfortable, clean and friendly hotel. Close to the highway and several restaurants. We've used this Best Western hotel many times and have never been disappointed. We will continue to use this as our go to hotel while in Mesa and refer our friends and family. The pool and hot tub are nice and clean. The fitness center is clean and well kept but, a bit small. Our service dog is always welcome.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Hello dmhPhoenix_Arizona! Thank you so very much for your positive words on your experience at the hotel! We are so pleased to hear you always enjoy your stay with us. We strive to provide helpful customer service, cleanliness through the whole property, and an everlasting connection with each of our guests. We honor your loyalty to the Legacy Inn and appreciated you trusting us with your travel accommodations, as well as family and friends to come! Please reach out to me if there is anything i may be of assistance with for your future stays. We look forward to welcoming you as our guest again!! Have a great day! Raina Calderon Sales Manager

"CLEAN AND EASY TO FIND"

4
16/10/2015

I would stay here again- friendly and accommodating staff, easy to find, clean rooms and affordable. They have a tiny lounge with free a free drink at certain hours, as well as a bar with some beer on tap. I did not experience any problems or issues during my stay.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Hello MtCowpony, Thank you so much for taking the time to review our hotel! We are so pleased to hear you enjoyed everything with your stay, including our new offerings of food and beverage in our Legacy Lounge! We are so glad to offer our guests something special to make their stay even more comfortable! Please come see us again! We would be more than honored to have you be our guest again. Thank you and have a great day! Raina Calderon Sales Manager

"Could have been better"

2
14/10/2015

I will start by saying that this hotel looks nice but we had some issues while staying there. The main problem that I had with this hotel was the smell. It is close to some dairies and it smells like it. There were a couple of nights where we couldn't turn our a/c on because it would make our room smell like cow manure. The other thing that I was not happy with was the quality of our cable in our room. The picture was really fuzzy, I felt like I needed some rabbit ears to try and get better reception. I called down to the front desk the first night and they said that they would have someone fix it in the morning. That never happened. On the second night we were there the room next door had an alarm go off at about 12:30am. It kept going off and I don't think anyone was staying in that room. We called the front desk and after a while they came up and turned it off. Overall this was not a great stay I would not stay here again.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Hello Alicia G, Thank you for your constructive criticism in regards to your stay with us. As we always strive to give the best comfort along with top notch service, it is with regret that we did not meet your standards. Our location is out towards a rural area, and there is a dairy farm nearby. While to some people they do not even notice the smell, sometimes it does effect the senses of others and I apologize that occurred for you. It is with my deepest apologies we did not meet and exceed your expectations. We would love the chance to win you back over and have you be a loyal member of our property. Please reach out to me at 480-457-8181 if we could further speak of your experience. We talk your feedback very seriously and appreciate you taking the time to let us know where we can improve.

"Don't stay"

1
14/10/2015

Key to rooms would not work ! Tried multiple time to get the keys to work in the room with no success. Room service finally had to let me into the room. No room at the hotel for me to park for my trip even though there were lots of space open.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear Mark V, Thank you for taking the time to review our property, even with the negative response it gives us a chance to improve where we need to. I deeply apologize for your inconveience with the keys. Sometimes those magnet strips can be a little finicky. We do strive to keep our property in top notch condition, and I wish that would have reflected in your stay. Please contact me directly if we can further discuss your stay. We would love the opportunity to show you what we are really have to offer and win you back. Thank you for your time and have a great day!

"Good quality for the price"

5
12/10/2015

Excellent location for soccer tournament at La Paloma Soccer complex. Nice rooms, friendly staff, and the breakfast was spot on for all our kids. Good and secure Wi-Fi. Cleanliness began from the outside grounds, through the lobby, in the elevator, down the halls, and into our room,

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear David R., Thank you so much for your great review!! We take great pride in providing great service, cleanliness, and convenient location to the local area. We are so pleased to hear you enjoyed your time with us during the soccer tournament. We love our sports teams around here! Please keep us in mind for any future stays you may have to the area. Again, thank you for taking the time to review our property. Have a great day and be well!

"Nice, but....."

4
08/10/2015

No blankets?? How does a major hotel chain not have ANY extra blankets? The thin blanket on the bed, and no bedspread meant a call to the front desk, which said they had no more blankets. Shocking finish to an otherwise nice stay. , combined with the

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear Glenn K, Thank you for taking the time to review our hotel for your recent stay! We are pleased to hear that the majority of your stay was nice, but i do apologize on hearing about the incident with the blanket. Sometimes extra items are not available to our front desk, but i will take the responsibility of providing these extra items in order to suite our guest needs. We do appreciate the constructive feedback in order to better our customer service in the future! We hope to see you again in the future and can accommodate and exceed your expectations. Thank you again and have a lovely day!

"Very Nice"

4
01/10/2015

had an early flight so stayed overnight at the BW Legacy Inn near the airport. Was a very nice room for the price. Staff were friendly. The only complaint I would have is the shuttle service to the airport. Booked it for a 5:30 am departure and there was barely room for us as they overbooked that time. Driver went thru a red light which was a bit scary. They should have a bigger bus to accomodate, other than that it was good.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear Donna S, Thank you for taking the time to review your most recent stay with us, we greatly appreciate it! We're sorry to hear that the shuttle was a little crowded for your departure, we will do our best to schedule airport transportation better for the future so there's enough room to accommodate our guests comfortably. Thanks again and have a wonderful afternoon! :) Jennifer Bruce Sales Manager

"Great hotel at great location!"

5
29/09/2015

We were flying out of the Phoenix Mesa Gateway Airport and spent the night prior to our flight at this hotel. We were traveling with children and found the staff to be friendly and helpful. We were able to return our rental car the night before our flight and the hotel provided a free shuttle. The room was clean and comfortable and the pool was great! Our flight was an early one, but the free breakfast offerings were already available at 4:30 a.m., which was wonderful!

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear begsmom, Thanks so much for your wonderful 5 star review! We're glad you enjoyed your stay and look forward to accommoating you in the future! Warm Regards, Jennifer Bruce Sales Manager

"Good overnighter for Mesa-Gateway Airport"

4
28/09/2015

The staff was very friendly, the room was large, clean and quiet. Although the hotel is a bit isolated, it's only a couple of minutes to shopping and restaurants. Five minutes from the Mesa-Gateway airport and right off the 202. The only complaint concerned the staff operating the bar and manager's reception. They didn't appear to be familiar with the menu items or what was available at the bar. Minor problem considering the first two drinks were free! I would stay here again and recommend it to others.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear TucNav, Thank you for taking the time to review your recent visit with us, we appreciate it! We're glad to hear that you enjoyed your stay - especially our new evening reception! Please visit us again anytime! :) All the best, Jennifer Bruce Sales Manager

"Very Nice Hotel"

4
27/09/2015

This was a pleasant surprise in Mesa. We stayed in room with 2 queen beds which were very comfortable and good pillows too. Room was very clean as was bathroom. Very nice arm chair to relax and watch TV. Breakfast was great with good choices and biscuits with sausage gravy - very few hotels have that - definite plus for a former WV resident that grew used to biscuits with gravy in the morning!! The only negative was very loud neighbors on the floor above us, which is not fault of hotel. Definitely would stay again - just not on first floor.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear hurricanemama, Thank you soo much for your review and for being our guest! We're glad you found our beds and pillows to be comfortable and we're happy that you enjoyed our biscuits and gravy for breakfast :). We're sorry to hear that the guests above you were loud, if that ever happens in the future, please do not hesitate to call the front desk to resolve the issue. Thanks again and have a wonderful day! :) Jennifer Bruce Sales Manager

"Quiet and close to Gateway Airport"

4
21/09/2015

This is a very pleasant hotel. Its not in a real busy area but yet restaurants, shopping, etc. are very close. Being from the country, we appreciated the view out our window of an open field plus the mountains. Since the area does have a rural feel it is also very quiet. The room we stayed in was nice sized, clean, with a microwave and mini-frig. The bed was comfortable. The only negative we have about it is that the air conditioner wasn't working properly. It wasn't bad enough to go to the trouble of changing rooms but it did get a little stuffy. We mentioned it to the front desk when we checked out so hopefully they will make sure it gets fixed or replaced. The free breakfast is good. We plan to stay at this hotel when we are in the area again in January.

Jennifer B, Sales Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
Dear MOHomebody, Thank you for taking the time to review your most recent stay with us! Your description of our location is perfect and we're glad that you appreciated the mountain view from your room and the amenities that we offer. We look forward to welcoming you back in January! :) Jennifer Bruce Sales Manager