Best Western Hotel Inn & Suites of Merrillville, Merrillville

The hotel itself is a bit antiquated but nice. I don't know what kind of chemicals they put in that pool that by the time i got out, my blue blouse was gray, my navy shorts, were a mix of navy and grey. My daughters orange and navy bathing suit is now purple, orange, and grey and when I told the front desk person about it, he could have cared less!! All he said was that the chemicals were put in by the company that cleans the pool... and that was all. I was upset to say the least by his lack of caring and lack of customer service skills.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

Recently stayed at this hotel on our way from Tennessee to the upper peninsula of Michigan when we ran into a snow storm. Check in was breeze and the staff was very kind. The most memorable part of the trip was when we decided to leave very early the next morning and our car would not start. The front desk clerk called a man down to help us and when it still would not start he jumped us from his car. It took about an hour but the two men helped us the entire time in freezing cold temperatures and even went as far to get the breakfast bar started so we had the ability to have breakfast (prior to their stated serving time). Could not be more thankful to these to gentleman for going above and beyond. THANK YOU!!

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and love that you feel a part of our family now! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We hope to welcome you back to the hotel soon!

All was well except for the checkout experience. I had to chase down someone to checkout. I waited about 15 minutes to find someone. I knocked on door in the breakfast area to finely find someone. I asked housekeeping and they could not find anyone either. Not sure why someone was not at the desk.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our front desk staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

Stayed here for the night on a trip. Staff was excellent. Hotel was clean. Room was excellent. Breakfast was excellent. Couldn't ask for a better place to stay. In a nice area right of the interstate. Nice restaurants are close by for eating.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staff know that they made an impact during your stay. We hope to welcome you back to the hotel soon!

Stayed here many times over the years and have never been disappointed!! Great desk staff. Friendly housekeeping staff that does a great job of keeping the room clean and nice. Highly recommend this motel.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

I arrived at the Best Western Merrillville at the end of a 13-hour solo drive from Durham, NC, and was facing Chicago plus three hours further north the next day to make a meeting. I am truly grateful for the kind and helpful way I was greeted after this long slog of a drive and for the front desk person's offer to arrange for a 5:30 breakfast to accommodate my 6:00 am departure. My room was spacious and spotless, and the bed was very comfortable. I was offered express checkout, which helped me keep my scheduled departure time.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

This property is close to the intersection of I-65 and US30. Shopping and restaurants are convenient. Friendly staff work to make you feel at home. The only issue I had was rather low water pressure in the shower - and that could be because of water usage restrictors in the lines.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

We consistently stay at this Inn when we travel to visit our son. It has a great location with shopping and restaurants nearby. It is safe, clean and comfortable with a caring and courteous staff. When we call to make reservations the check in people, usually Paras or Mack, know our names and take care of all the details for our arrival and check-in.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust.

We had our daughters birthday party there and she wanted to swim. We checked in at 3 and there were so many unruly kids in pool and hot tub we couldnt swim or enjoy hot tub. Parents drinking alcohol in pool area!

Paras S, Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear that Parents were drinking alcohol in the pool area. As the General Manager, I would like to thank you for your review. Because of your review, we are undergoing new training of our front desk staff as to stop this from happening to anyone else. Furthermore, I would also like to inform you that we do not allow any kind of parties at our premises, we have a clause about that in our registration folio as well. For our guest's convenience pool area is for registered guest only. Please let me know if you want to discuss this personally.

I liked this hotel however the quality is questionable. My room was dirty and looked like house keeping only changed the bed sheets, thats it. Staff was responsive when I told them twice my room was dirty, because when I came back hours later it was much cleaner. However they still cut corners (i.e. not dusting clocks off or shelves). Also staff stared my little niece and I down like a hawk until we entered the elevator. Hot breakfast was extremely limited, and eggs tasted like sponge (I was so hungry I didn't care). I'd say if you're booking last minute and need somewhere cheap and every other hotel close by is booked, choose this one. However if you have much CLEANER options go with those first. I really don't like to write bad reviews, but I would hate for someone to have an experience like mine

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for taking the time to review our hotel on TripAdvisor. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I completely understand your frustrations and hope to address a couple of the issues at hand. The staff will be made aware of the shortcomings you mentioned above. We hold all of our employees to a high standard. We continue to make improvements to our breakfast menu and, if given the chance, hope to provide a hassle free and delicious meal. Again, thank you for your comments and we look forward to serving you again.

Had a great stay at this hotel. Very nice accommodations. The overall appearance of the hallways and stairwells and elevator were very clean. This is a very quiet hotel and could not hear any outside traffic. Room was very nice.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and we hope to see you again soon!

Gray stay. The poll and Hot tub are great. The staff is attentive and helpful. Breakfast is always great. I stay every time I am in Chicago and it is always great. This is close to 2 malls, resturants and groceries with easy on and off the interstate.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Really enjoyed my Best Western stay. It is my personal favorite hotel. Primarily because I enjoy the FREE breakfast! I will always use them, for EVERY trip I plan. Planning about 3 trips next year, can't wait to see the various hotels in Vegas, Minnesota, and Texas.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Merrillville. We look forward to welcoming you back soon!

A group of us met here in Merrillville for a mini reunion . We picked this motel based on reviews we found on TripAdvisor. One of our group is handicapped and was very pleased with the accessibility of the lobby and room she was given. Three of us stayed in the suite with 2 queen beds and a pull out hide-a-bed. I happened to be the person who drew the pull-out...and was surprised with how comfy it was. All in all a very clean motel. Breakfast was fine and the area it is in was pleasant .

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

We were traveling late and had reservation at the Super 8 in Merrillville. When we saw the Super 8 we became concerned, so we looked at reviews for the Best Western across the street. We stopped here because of great reviews, they were all true! Mack, at the front desk was great! We got the last available room, and at a great rate. The room was great and the service excellent.I will be back to this place soon. Great service.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Greetings from Denver! Thank you for glowing review! We take pride in our staff and service for each individual's visit. At the BEST WESTERN Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed.

Stayed one night here after seeing a show at the nearby Star Plaza Theater. Location is great, right off highway 30, close to everything in the area. It is located in an office park area, along with a few other hotels, as well. LOTS of restaurants and stores within a few miles of this place. Hotel was clean, everything in the room worked, King Bed was comfortable, room was spacious and quiet. We had the usual free continental breakfast, which was decent. There is an indoor pool, but, we didn't have time to use it. If in the area again, would definitely stay here again.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

This is a good choice for a cheap hotel in Merrillville. Its fairly clean and has a pool, breakfast and it is in a good location. Don't stay in the cheaper prosed hotels, they are dumps. There are a lot of new hotels in this area and this is a good choice for the cheaper hotels.

Clean rooms, friendly staff. I stayed 3 nights in Merrillville for business in nearby Hobart-- the rooms were very clean and the staff was very attentive. I would definitely go to this hotel again if I am in the area.

This particular property isn't bad.My problem was at check out.We used gift cards to pay part of the balance and the person on desk duty took the info and then wanted to e mail us with the final receipt.He wasn't sure he'd done it all right and a manager wasn't going to be there for another hour.As of this time,I'm still waiting for my e mail receipt.

Great hotel!!! Super clean!!! Friendly staff!! Jacuzzi room was amazing!!! Very well priced!!! Definitely huge thumbs up!!! Great location, mall, restaurants & bar if interested close by. Huge kudos to staff

If you're planning a trip last minute, this hotel is a comfortable safe choice. If you're planning a trip in advance stay somewhere else. Furniture, towels, and bath cloths need to be replaced. The dinning area is small and breakfast options are limited. There's no business office, bu instead t a table with a printer and desktop computer you may stand and use like a kiosk next to the indoor pool. The internet is very slow. There is a Starbucks across the street, so that's nice. If you are travelling into Chicago from this location, be prepared to three tolls.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

This hotel is great. They have renovated just recently and looks pleasant. Breakfast has so many varieties, rooms are very comfortable and staff is very friendly and helpful. It's like they are my family. :) Thank you Best Western!!

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

The front desk staff,Jatin, treated us with such admirable courtesy, helpfulness, kindness, caring, and thoughtfulness that we felt we will surely stay at Best Western when we come back from Atlanta next year, God willing.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Jatin that he/she made an impact during your stay. We hope to welcome you back to the hotel soon!

I could not be more pleased with the room, breakfast, amenities or cleanliness. The gentleman who checked me in, while professional, did not seem very friendly, or enthusiastic. During check out, the desk was unstaffed. A billing statement had been slid under my door during the night, so, I guess that was the check out process. However, other than that, it was a great stay, very clean and comfortable. Plus a great value.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

We're on the road from California to Michigan, and this is the best motel of the six we've used, and the best motel we've encountered in years of travel. We had a king suite, spacious and well equipped. Front desk staff were outstanding. Don't stay anywhere else in Merrillville.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

I was in town for my mom's funeral. So, I picked this hotel wit little research. I checked in late, but the Night staff Gentlemen was very pleasant and accommodating. I got checked in and settled in the room, but the air didn't work. So, the Night staff upgraded our room for free. Thanks so much for making an hard time such a comfortable stay. The Breakfast was full of variety and very good for price. Thanks BW for your great quality! Mr.Green

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let him that he made an impact during your stay. We hope to welcome you back to the hotel soon!

Received wrong rooms. Knobs on ac broken. Door knob broken. Hotel staff was unwilling to help with wrong rooms. Reservation was prepaid there was no reason to not have the room I paid for. Stay was to short to fix broken items

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

From first welcome, to final checkout the staff and management at this property demonstrate a level of customer service much appreciated, but not frequently enough experienced at other locations. It is obvious from the manicured exterior, to the professional appearance and demeanor of staff, to the cleanliness of the rooms, to the presentation of the breakfast items that the aim of management and staff is complete customer satisfaction. Located conveniently off major traffic arteries, this property is also close to shopping and restaurants and proves to be a comfortable and reasonably priced stop over. Don't hesitate to stay there.

Bed was comfortable. Room was nice. Breakfast was a little lacking and not too many choices for breakfast. Staff was helpful and did their best to be accommodating and as helpful as possible. It was a good value for the money.

We stayed at BW for a senior softball tournament which was only miles from the softball fields. The BW is very clean with a decent breakfast. The staff was very friendly and let us check in early. We will stay there again.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

I always stay at this particular hotel when I am in the area visiting family and it has always been clean, quiet, and welcoming. There are probably cheaper options nearby, but the extra few dollars I spend staying here are worth it to get a CLEAN, comfortable night's rest without hassle. I have stayed at more expensive hotels nearby and been kept awake due to noise.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

We stayed in a King Suite. The sofa bed was comfy since we always use an "egg crate" on any sofa bed. The room was clean and fresh smelling. The breakfast area is very small. There were enough breakfast foods to choose from eggs to carbs.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

I loved my stay. I stayed with family for a few days and it was wonderful. The staff is nice. They keep the rooms clean. The pool is fun and relaxing. The breakfast is great. I would always stay there as an hotel. I recommend it.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

R.ight off we had to ask for a change of rooms. The microwave in the first room was splattered with the last use. The soap dish in the shower was surrounded by mold. There were stains on the upholstery. The new room was an upgrade, but there was still torn upholstery, leaving us with the feeling that this hotel was cutting corners. The breakfast room is extremely small, one table actually sits in the lobby. The instant eggs were so dried out that they were inedible.....another signs that employees are not interested in doing a good job, and that would fall on the shoulders of management. I appreciate that there was no problems with getting our room replaced, but still wasn't confident in the cleanliness after the experience with the first room.

My daughter and I were on our way home from Tennessee, so we decided to stop at this Best Western Hotel. I have never had a bad experience staying at a Best Western, and I always look for one to stay at while traveling.

We stayed at this hotel after a wedding. We usually don't stay at Best Western but it happened to be close to the venue at the right price. It was a well equipped hotel. Everything was working and in good condition. According to my wife and mother-in-law, the room was a little dated (but looked fine to me). I'm definitely interested in staying in Best Western in my travels. Nice hotels, good price.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

I have stayed at several Hotels during this transition period as I wait for my new home to be ready to move in. I must tell the truth, I have had the comfortable and safe night with the Best Western Merrillville. This transition have been hard, but Mack and the rest of the staff at BW are so kind. The hotel is clean and safe. I will be back

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Our stay was great. I wish your breakfast had some other type of meat besides sausage links. Maybe bacon or ham. The pool and Jacuzzi should be open 24 hours; not closing at 10pm. Also, the fitness room should be 24 hours. It would be nice to have a better variety of beverages in the vending machine since you have to purchase them.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

I have found the overall service excellent by all staff! I stay at the Merrillville often and the service has been excellent. I had left some personal property in my room and a staff member ran down several flights of stairs to catch me defore I pulled out of the parking lot, which he did. The staff member thought it would be quicker, as the elevator was picking up others.

What a wonderful experience! Paras, the customer service attendant on duty when I arrived, was so warm and friendly. The hotel was neat and clean, and the breakfast selections were varied and delicious. I will be back again in the near future!

This hotel is pretty nice. not too far from the various beaches. It is in the middle of shopping, next to a Mall, short distance from a Target,Wal mart, 5 below, Sam's Club and it is near I-65. There is a breakfast, it is not bad for free, the area is small compared to other Best westerns I have stayed. Didn't use the fitness center and did not use the pool. The pool area seemed to be nice, it is an indoor pool.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

Lots of issues with the room. Holes from pictures, funky smell, smoker in the room previously (they moved me), a tiny plastic shower like in an RV, and a non-working hot-tub in the middle of the room next to the bed. Eww. I left early in the morning and did emails from Panera instead. Will not be back. Asked how the room was and I told them and they looked at me with a blank stare. I stay in 80 rooms a night as a salesman averaging $50-80 per night.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

Needs new beds. Needs attention in the bathroom. Pool and Spa need updated big time. Spa splashed water in your face the whole time you tried to sit and enjoy. Was not impressed for $115. The hotel was clean and the staff was friendly but it just needs some updates.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

This was our first stay at a BW, but won't be our last! The staff was very accommodating and pleasant. They went above and beyond to ensure we were happy. The room was very clean and everything in good working condition. We will definitely go back.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

My stay has always been great at best western..the rooms are always very clean the staff are very helpful..I usually stay once a week ...it is just and all around great experience and would recommend best western to friends and family

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

Very comfortable rooms. Our group had 4 rooms and all were very nice. Mattress was excellent. Front desk person, Paras, was outstanding! Very helpful to us and other guests. He took care of us when the Clarion Hotel messed up our reservations and wanted to charge us more for rooms with fewer beds. We did not try the breakfast so can't comment on that.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Paras that he made an impact during your stay. We hope to welcome you back to the hotel soon!

Room was adequate for a one night stay but breakfast was the worst I've seen. The quality was very poor and it was evident that they did not want to spend a dollar more than absolutely necessary. There was no one restocking or cleaning the breakfast room. Once some thing ran out you were just out of luck and it was the best choices that ran out right away so if you were not there first as in our case expect to eat elsewhere...

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

We like the location of this hotel when we are returning home from a trip as it's south of Chicago. We can get up early and get through Chicago without the normal heavy mid day traffic. Staff is always friendly and they go out of their way to make you feel welcome.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

This BW is very nice and clean with a nice pool and offers a generous breakfast. However what makes this hotel stand out is the staff who is very courteous and helpful. They go out of their way to make sure that you feel as a royal guest.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

The hotel was alright for the price. This was not our first option as the place that we stayed at before was fully booked. There was a weird smell when entering the front doors to check in. The rooms were ok. Tops look dull. The column by the hot tub had molds in the base. The hot tub jets were not aligned properly. Normally it should hit your lower back. It was too high and the jets were pointing up. Weird. Breakfast was ok at best. The scrambled eggs were in really small circular dry pieces. Prefer it to be in chunks and moist. Reading through the old reviews, looks like issues back then were still present.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

This hotel's accommodations were very fine. The room was clean, updated and comfortable as was the bathroom. The bed allowed me to have a perfect night's rest. I did not hear any road noises and it was close to many restaurants for dinner.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

Other guests were out of control at 2:00 am in the hallway. Not hotels fault. Staff seemed indifferent. Not rude by any means but I don't remember even a smile or a kind word. Just business. Mattress was inadequate. You could hear the springs clicking off of each other when you sat down or rolled over.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

The staff was very friendly and helpful at check-in. The manager took the time to enter my flight rewards and register me for a Best Western card. Check out was easy and and they were very appreciative of my business. This is a very clean and accommodating facility that I would recommend to anyone looking for a good value.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

We enjoyed our stay here. The bed was comfy and the breakfast was delicious. If we need to stay out here again, we'll definitely be back to Best Western!! My daughter loved the pool and the hot tub also!

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

The room was very clean. I was really impressed by the dining area. It was well maintained and they offered gluten- free options, which were important to me. The sitting area was very inviting with the replica of the fireplace. Being located right next to the interstate is important for out of town travelers.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Merrillville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

The rooms were clean & the service was excellent. We always try to stay at BWs & we were not disappointed at this one. The people there were very nice & very professional. We would for sure stay there again and would highly recommend it.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

The employees were very helpful and friendly during our stay. The gentleman at the front desk provided us with milk for our 3 year old for bedtime. We had a great time in the pool and hot tub and the rooms were clean and comfy.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

We try to stay there when we go to visit our kids. I love the location and we are able to find shopping and lots of restaurants to choose from, very close. The staff is very friendly. Their breakfast is good for a continental breakfast. It has a nice pool for kids, not too, deep.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

What can I say, the rooms were decent, typical BW breakfast, staff was acceptable. We wanted an inexpensive stay for one night and that is what we got. It did not blow me away, but did not expect it to. It was what it needed to be.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Great clean friendly place to stay. This is the second trip to the area and stayed here both times. Pool is very nice clean and warm. Lobby was clean and comfortable . Outside clean well let. We will be back again.thank you for another great stay.

Will stay agin! Breakfast was great and convient, staff friendly and helpful(when there was enough there. There was only one staff there during second shift hours so it was very difficult to get things done. One night we were there they had to close the pool because there was too much chemicals in it!

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

My stay was wonderful , the room was clean I loved the big bathroom & I loved the room the bed was very comfortable. Overall a wonderful stay I play to stay there everytime I visit with my family. Thank you!!

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

We've stayed here repeatedly when we're in town. Have enjoyed the hot tub & pool. The room is very clean & the bed is comfortable. Location is good. Staff is courteous & friendly. Rates are reasonable too.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words and I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you again for your loyalty and trust.

Check in staff, Paras, very nice and very welcoming even calling the room after we went up to assure all was well. Pool was great for the kids. Only complaint is the very strong smell of what seemed like curry on the third floor where our room was which got worse late at night. Laying in bed unable to sleep at 2am and the smell is almost nauseating.

Paras S, Public Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Paras that he made an impact during your stay. We hope to welcome you back to the hotel soon!

For the price and quality of the room it was a great stop on our road trip. The room was clean and well kept. It was quiet even though we knew a bunch of families with kids were there. We didnt give it 5 star because the bed was very stiff and the pillows weren't supportive. Lucky we had our own. I'd for sure stay here again. If you are a coffee drinker bring your own. The breakfast nook only has instant. There are coffee makers in the rooms but I don't like that kind either. On a side note our room was in an interesting spot. On the ground floor next to a stairwell between the door to the lobby and the door outside. Again it was a very quiet room. If anyone reading this gets that room no worries you wont be bothered.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Got bitten by bed bugs and manager refused to give me a refund after the midnight clerk confirmed it was a indeed a BED BUG! Very rude manager called me a liar even with the proof and pictures! Never EVER STAY THERE!

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our Manager. According to hotel manager when pest control checked room they didn't find anything and this is very disappointing to hear, but we hope you give us another chance to make it up to you. Please email us with a phone number or email address so our Front Desk manager can discuss your issues personally.

Great Hotel just outside Chicago. I always stay hear when passing through the area. Near many restaurants, shopping and entertainment within a couple minutes drive. Rooms are always clean with a comfortable bed, flat screen TV, fridge & microwave. Big hot breakfast in the morning with a great staff that are always friendly.

Paras S, Public Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Merrillville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

Request another room, due to stains on furniture,2nd room had the same.Guest was very disappointed.Would have cancel,but due to time already travel decided to tough it out.sofas are old table leg loose.hotel really needs updated make over.

Second time we stayed here. The Staff, including Housekeeping are very friendly and helpful. The room was very comfortable and most important CLEAN. The bed was very comfortable. Excellent WI-FI, best we've had in awhile at a motel. The only suggestion I would have is to have a bed side lamp that is not so bright. Great motel, I highly recommend it.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We hope to welcome you back to the hotel soon!

Although not easy to find, our stay at this Best Western was outstanding. The staff was friendly and helpful and the room was very restful and clean. Watch for the new Best Western logo. There were plenty of good restaurants close and a very large array of stores and shops. Easy access to freeways headed to Chicago or Indianapolis.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

It took us quite a while to find the hotel, probably due to construction in the area and roads being closed. The area appeared to be quite busy. The hotel is being renovated and there were large boxes in the lobby although we did not see any work being done during our stay. Para who checked us in was very friendly and helpful and the room was clean and adequate for our one night stay. We visited the dunes on our way to Chicago the next morning.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Paras that he made an impact during your stay. We hope to welcome you back to the hotel soon!

They're making lots of improvements and the staff is very friendly. There are perks such as larger suites, pool, and a nice breakfast. Price is right. They let us eat pizza in the breakfast area. Definitely a good option for a family coming to the area. However, there was often a smell of smoke in one of our rooms and then overnight in one of our bathrooms - something with ventilation maybe? Kids liked the pool and hot tub but there was lumber and scaffolding setting out. Work out room didn't open until 7, so I missed my work out. When I was showering there was a really loud high pitched whistling - something with water pressure? We stayed here to visit Indiana Dunes National Lakeshore and Fair Oaks Farms. Would probably seek out similar options in the area, and if there aren't any that seemed just right or comparable, we would return.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

very satisfied with employee and room and was pleased to see fridge and microwave in room without requesting. And issue with the room was handled very well by employee as well as with use of the vending machine...nice and quiet hotel and the ability to open the windows was great for fresh air

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

I stay in this hotel A lot and it's the best one! I'd rather go here than anywhere else and the staff is very very nice and accommodating. And also very clean rooms with no bad smells. The prices aren't too bad at all and they always try to tell you the best room to get that will for your price range.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

This Best Western had an awesome rate, neat, clean with comp breakfast and easy access to dozens of restaurants and a mall right off I-65 North. This is the last area for hotels before entering Illinois and the city of Chicago. Barely 30 minutes by car from South Shore, it was a perfect place to stay while on vacation in Chicago or business. Did I say the price is amazing!

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Jan. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Merrillville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

A warm friendly welcome despite late arrival at the hotel. His name was Paris but on receipt it says BKD he is great see him. Television limited with English channels. Bathroom clean and plenty of towels.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

This was one of the smaller rooms we have ever stayed in with a King Bed, but all the furniture in the room was very nice, appeared new, and was beautiful in appearance; even though the room was small, including the bathroom, it was a very comfortable room.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

This hotel is being remodeled, even so it is very clean and Quiet. Awesome value. Easy Access to Expressway, food, Shopping, and fuel. AAA rates this hotel as three stars. This is really three plus stars for comfort, access and cleanliness.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

I stay here frequently for work. The hotel is clean, customer service is great, and it has a great location to the strip with many restaurants, a mall and the expressway. They offer a continental breakfast, pool, hot tub and workout facility. The workout facility is to small, only one person can fit, and the hot tub jets shoot straight in the air. Other than that, it is a clean, friendly, updated hotel.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our fitness center and spa didn't meet your expectations. This critical feedback will be used in our future updates. Thank you and look forward to seeing you soon.

The room was comfortable, could have used some updating in decor. The TV wasn't very big and had no HD with very little channel options. The bed was a little hard, woke up a bit stiff. The couch was stained and the breakfast wasn't very good, but other then that, it was a nice experience

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

My reservation was given away @ the Holiday Inn express up the road and Best Western had a room with jacuzzi. The staff couldn't have been more helpful when I booked the room. I will defintely be staying again when I am in the area.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let him know that he made an impact during your stay. We hope to welcome you back to the hotel soon!

Stayed here last minute and didn't know what to expect given a few empty shops in the same block. Check in was a good experience and the staff were friendly and gave us good advice on where to go for tea. The rooms were clean and quiet and we had a good night's sleep Good breakfast the next morning with lots of choices

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Lynn. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Returning home from a trip to Michigan and needed a nice place to stay for the night. Had gotten a BW rewards card in april on a trip out west and thought we would try again. The room is roomy, beds comfortable, granite bathrooms, frig/micro, nice breakfast room. A quiet evening, close to restaurants for a late dinner. We continue to be impressed with Best Westerns quality and service while traveling. The only trouble with our room were some unsightly stains on the easy chair that could stand to be cleaned up.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

This is the best hotel in the area! It was walking distance from my business appointment. Lots of restaurants and shopping in the area. A couple blocks from a Starbucks. Responsive staff, comfortable bed, and perfectly acceptable breakfast.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Merrillville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

This hotel has reasonable rates but the interior is in disrepair. Stains on virtually everything, hair on the bathroom washcloths. The pool area looked clean enough but it also looked very dated and parts of the ceiling had fallen off (the plaster had fallen off). The breakfast was decent in terms of a hotel but the seating area was way too small for the number of guests.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

This was the second stay at this location and we chose to stay because of a pleasant stay our first visit. The rooms are nice and clean, the wifi was decent. Very nice staff and cordial. We recommend. The breakfast was traditional continental.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

After taking 2.5 hours to get through Chicago traffic we were ready to call it a day and get some rest. This hotel had very nice amenities - a nice indoor pool, nicely furnished large room, and a full inclusive breakfast. The king sized bed was very comfortable. Very glad we stopped here because the next stretch of I-65 S has very few lodging accommodations.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

Décor is outdated and the hotel need an overhaul. The Staff was very nice and helpful. The breakfast was great, had a lot to choose from. The road to the hotel need to be repaved and there is abandon business next to the hotel. The mattress were worn and the tile in the bathroom was wobbly because the grout was coming out because the floor was un level. The pole by the hot tub has mold on it and the bottom of the hot tub is rusted. Also, the bottom of the pool need to be redone.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our maintenance department. We do hope you give us another chance as we will definitely improve our services.

Checked in after a hideously long drive only to discover that the A/C was only barely working as well as the refrigerator. Front desk clerk got us a fan for the night. The next day we had to change rooms which is a hassle. Then they charged my credit card again, the room was booked at a prepaid rate and had been paid for months. Then they wanted me to wait 7 business days for a refund. What??? Breakfast items did not change, same selection over 3 days. Would not stay there again.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our maintenance staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

We had a great all around experience at this Hotel. The employees went out their way to accommodate guests-they were extremely friendly, helpful and knowledgeable. The Hotel was spotless in every aspect-lobby, breakfast area, pool, Etc. Our room was very spacious and comfortable! We had an excellent stay!

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

The Best Western was a very good hotel to stay. The room was a much better quality than other Best Western hotel. It had a separate room for the bed which made it more romantic for couples. It also had a couch, family room area that really made the room more comfortable. Very easy access to the rooms and to walk to the front desk or pool.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our rooms and property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Merrillville! Best Regards, Nila

Very pleasant employees, comfortable room and much better reviews than other hotels in the area for good reason! I felt safe, got a good night's sleep and will be returning to this hotel next time I am in the area. Keep up the good work all :)

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Kimberly. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

I had a pleasant stay at the Best Western in Merrillville ,In. this 4th of July weekend. The hotel was quiet and had a good breakfast.I had a maid by the name Vanessa . She was very pleasant and kept my room clean and orderly.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Vanessa that she made an impact during your stay. We hope to welcome you back to the hotel soon!

The location of this hotel was not the best. Directly across the street in both directions were ran down hotels with constant traffic in and out of them. The Best Western was the best of them all with outside appearance nice and clean. I would not stay there again due to the location.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our location didn't meet your expectations. Thank you.

Stopped for the night on our way home to tn. For the price it was not worth it. it was very run down, bathrooms way to tiny. There was a hole in our bathroom ceiling(if someone was watxhing i hope you enjoyed watching a fat girl shower). You could tell where they TRIED to paint the bathroom but did a horrible job. On the way to our room we were watched like we were going to steal something. Beds were horrible. One of the ladders on the pool was ducktaped. Wish we had chose somewhere else but we had stayed in a BW twice before on the same trip and had amazing experiences, so was not expecting any less).

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write such a detailed review. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

I complained about no wake up call and no stop for the drain in the tub. The jets in your jaccuzi tub are also lacking Your breakfast meet did not have a non pork option. The vending machine was acting up.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Inn & Suites Merrillville

It was such a good stay here. The staff works very hard to make sure everything is perfect for you. The rooms are very comfortable and everything is very clean. We will definitely stay here again the next time we are in the area.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Daniel, Thank you for sharing your experience through TripAdvisor. It was indeed a pleasure having you stay with us during your recent visit to Merrillville. The team is delighted to note that they could make your trip a special one! At the Best Western Merrillville Inn & Suites, we take great pride in the services we offer and your appreciation motivates us to achieve greater heights of excellence. We look forward to seeing you and again in the future.

this hotel was very nice,clean and the staff was very good. I would tell all my friends and family about this. the girls loved that they could go swimming till 10;00 pm . Breakfast was very good. very one enjoyed there stay.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for choosing to stay with us while visiting family in our area. It is so good to hear that you enjoyed our facility. your business is greatly appreciated. Thank you again, and we look forward to seeing you on your next trip to Merrillville!

The people were all very nice and helpful at the check in & out. This was a first class hotel to stay at withl the pool & exercise room. First class service, clean all around and breakfast quality was very good, rooms were very good and clean. I would stay here again if in the area at all.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future.

This hotel is not worth the price. Low quality hotel, with low grade showers and toilets, the toilet ran all evening, the bathroom was cramped, the bed had pubic hair on the sheets, and the TV was full of static. Will never recommend to friends or go to again. Not worth the price, please pass over and pay the $15 for a BW plus

I highly recommend this hotel it is close to shopping and all of the restaurants. The staff was very professional. The room was clean and well maintained. The shopping mall is within walking distance and there are things to do like bowling and a evening at the movie theater.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review so others know of your experience at our hotel. Your business is important to us and is also appreciated. Please plan to visit again when you are in the area.

I have nothing bad to say about this establishment really, from the staff to the cleanliness! The guy at the front desk was lovely, he offered us great deals too. The complete room was really cozy, even the bathroom had a lot of space annd was top nutch. The price was also very decent for the quality offered.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Merrillville! Best Regards, Nila

This place showed its age, badly. Bathtub bottom was ridiculously discolored from years of use. I didn't even stand in it to shower. Just gross. There was an interesting pervasive aroma which I was unable to identify until around midnight when I realized it was curry. Somehow curry seemed to be coming in through the vents. The smell dissipated by the next morning. I am a person who prides myself in being able to eat anything but I could not swallow my bite of the little sausage patty at the breakfast bar. So bad. The staff was sweet and tried hard to please which made it difficult to write this honest review.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon.

King room was very big. Bathroom was small. Should have been made bigger. A.c. unit didn't work properly. Don't eat the eggs. Don't know what they are but they aren't eggs. Rest of breakfast was good.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your comments on your recent visit with us. These comment are important to us as we work to make improvements. We appreciate your business, please come back soon

This is a three-story hotel with nice landscaping around the building. The staff was friendly and personable. There was super nice new hallway carpeting (at least on our floor) with a large modern pattern. Room: We had two queen beds. There was lots of table space: a desk, long dresser/TV stand, and folding suitcase stand. The beds were comfortable. There was some mold on the bath tub curtain and some stains on the upholstered chairs – left a note for the cleaning staff to remedy that (Oxy Clean for the upholstered chairs!). There were sufficient plug-ins according to my techno-nerd husband with all his electronic devices. Breakfast: There were only four tables in the breakfast room but there was space when we went down at 9:00 am (breakfast is served until 9:30 am on weekdays). Hot items included breakfast sausage, egg patties, waffles (2 stations), instant oatmeal. There was also yogurt, cereal (corn flakes, raisin bran, Fruit Loops), yogurt, toastables (brown and white bread, English muffins, mini bagels), danishes, cupcakes, apple and orange juices, coffee, tea. Interestingly, there was a Claude Monet replica of “Le Dejeuner” (“The Breakfast”) hanging in the room – nice touch. Pool: There's a wall of windows looking out on the back of the hotel (also nicely landscaped) and a wall of windows to the lobby (with privacy frosting – or whatever you call that). The pool was a nice temperature for morning laps followed by a soak in the hot tub (perfect temperature – not scalding).

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon

I was not aware of visitation policy. A friend came to visit when he got off work at 1030pm and was told it was passed visiting hours!! This is not a nursing home or a jail. Its a hotel you pay over a 100 a night. Visitors are not allowed on premised after 10pm!!!

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
I am so sorry that our employee was not as friendly as expected. Your experience is not typical of our hotel and services. The manager will address this issue and make corrections. Thank you for letting us know of this matter. We do appreciate your business and hope you will visit again soon.

The room was very comfortable as it came with a couch for sitting. There was also a refrigerator and a microwave. the bed was extremely comfortable and made for an enjoyable night. The breakfast was very good.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon

I called at late in the evening and was able to get a room. Paris was really nice and helpful! I was able to get a room last minute. He listened to me complain about the previous hotel (very terrible experience) and he kept right on smiling and made my stay very welcome.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon

My husband and I stopped here for a night to take a break from traveling. The staff was very kind and generous and the hotel was very clean. The breakfast had a good selection and although we didn't have a chance to get in the pool it seemed so nice!

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon

Had ordered a room with two beds and had to downsize. Was move into a suite with a King bed. The room was older decor but clean, almost. The bed was just a little lumpy, the toilet seat loose and a spider nest next to the mirror. Was it a 85 dollar room? No, a 65 dollar room all day

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

We consistently stay at this inn because we find it to be clean, safe, comfortable and quiet. It represents excellent value and has a great location. The workers are courteous and friendly, the breakfast is tasty, the pool is warm and the parking is convenient.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

Overall the stay was very good. Breakfast was perfect rooms were clean, bed was comfortable,staff was friendly. Check in and checkout was very quick. Liked breakfast to go. Room furnitures need to be replaced.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

very nice property came late night ,night manager was very attentive jolly man ,room was very clean smell frest,internet works fine ,Breakfast was decent a good starter for the day.really nice place to stay. I travel a lot first impression comes from the night staff .five star to him as well to the property.thankyou

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

We stayed 2 nights because of a funeral. The room was 'freezing' when we walked in. at 5:00. We couldn't shut the A/C off. Called reception and the man came right away. He fiddled with the A/C for a few minutes and told us it was fixed. The heat came on before we left for the evening. When we came back at 11:00pm it was 93 degrees in the room. Called front desk again. He came immediately. He couldn't get the heat to turn off. He then moved us to another room at 11:30. I think we should of gotten a different room when we had the problem at 5:00 not at 11:30. The breakfast area is very, very small for this size of hotel. Breakfast area only seated about 6 tables. The food was OK, but supply was very limited. We have stayed at other hotels in Merrillville before, they weren't very nice either. I think it is the location (Merrillville) is a problem with the hotels. The location has high amount of tourists and the hotels just don't care.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Inn & Suites Merrillville

This is a family run hotel designed to make you feel at home, provide you a clean and comfortable room, help you solve any problems that arise, and guarantee you a quiet nights sleep! This family is dedicated to making your stay one you will remember!

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area

Very good value in the Merrilville area. My brand of choice when traveling for business. Clean room, great breakfast, good fitness center and pool. Courteous staff convenient location to business, restaurants, and shopping in Merrilville. What more needs be said. Give it a try when in the Merrilville vicinity.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area

We stayed here one night to continue on our road trip. The area is a tad sketchy if you are not aware. Hubby was getting bags and witnessed odd stuff going on in the parking lot including two cars chasing each other after a fight and more. Signs outside are all about locking your vehicle and the front is actually a buzz in door after 10pm. So that's interesting. As for the hotel, it's dated. Priced well, clean and adequate. Good for a night but I'd stay elsewhere if longer.

The front desk clerk wasn't very friendly. Acted like we were bothering him. Other staff was friendly. The hot tub was initially nor working, but was fixed by the time we returned from dinner. Overall clean and comfortable.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank You for your comments concerning your stay at Best Western in Merrillville. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We will take steps to ensure that the problems you experienced do not happen again. We appreciate your patronage and hope you will stay with us at Best Western in Merrillville the next time your in town. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

We chose this as one of the most reasonably-priced hotels in the area, for a Friday evening. The staff was friendly, and granted our request for a quiet room (3rd floor, back side of hotel). Breakfast was basic, but we did not go away hungry.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out.

The price was reasonable. The staff was friendly and helpful. The room was clean and comfortable. The breakfast was tasty. We felt safe and secure during our stay. The location was excellent as there was lots of shopping and restaurants close.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area

Hotel is good and clean. Stayed there one night on a business trip. Price was decent even I was expecting a bit more for the value I paid. Breakfast was similar to other hotels in the same category. Good location right outside the freeway and less than one hour from Chicago.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thanks for staying with us. We work very hard to reach the expectations of our guests. We will keep working this way. Please do Come back and stay with us when you are in the area.

Pleasantly surprised by how clean it was nice room quiet everything worked front desk friendly nice breakfast lots of food nice pool area and it was close to many things food bars shopping great location

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of your recent stay at our hotel. We are so pleased that we met your expectations. Your business is very important to us and is greatly appreciate.

at first i thought this could be a nightmare as i called and the girl at the desk was busy so she put the phone down and never came back. I called the hotel for 20 minutes and then no one picked up.. my phone was dead so i used a non smart phone to call the 800# where they helped me make my reservation. the rate was good and the service was a1. I got to the hotel tired and we did have to climb a flight of stairs as the hotel was almost sold out. The room had a bit of a smell to it, not sure what it was, it wasnt awful maybe just stale.. but the hotel was redone last year so not sure .. anyway.. the room was fine.. the shower and bathroom were ok.. Breakfast was hot but they dont have decaf coffee and the hot water was cold...but overall it was fine.. The hotel is right across the street from the lake too.. so in season i am sure its beautiful there. I would stay again due to the rate and the cleanliness of the hotel.. just dont make last minute reservations if you prefer downstairs..

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Valued Guest: Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Best Western Inn & Suites Merrillville

This was a nice hotel for a decent price. We had a king suite with a pull out couch and the room was huge!! Nice pool and hot tub area. We did not eat breakfast but some of our friends did and said it was pretty good. The bed wasn't the most comfortable but it was ok.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area.

When we first got the the room we discovered that our toilet wasn't working and upon checking the bed we found the comforter and sheets to be stained a nasty yellow color. We called the front desk and right away they moved us to a new room. When we went into the new room it was freezing and when we turned on the heater it was extremely loud and squeaky. The next morning we asked for a couple extra towels so we could shower and they told us they were out of towels. Then when we went to have breakfast they were out of almost everything. Just seemed like it was one thing after another.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Todd D. I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon.

I'd rate this at 3.5 stars. Not luxurious, but clean and comfortable. Very nice desk staff. Nice value compared to other similar type hotels in the area. Would stay here again next time I'm in the area.

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Freddie: Thank you for this review and rating of your visit with us. Your opinion is very important to us and your business is appreciated. Best Western Inn & Suites Merrillville

Overall a great experience and value! This place seemed very clean with a very nice pool and hot tub. I would definitely recommend this hotel to anyone looking for a good quality value! The breakfast was hot with plenty of decent quality food. I will definitely be staying here in the near future.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

My wife & I stayed here for one day on Tue, 11/24. We were promptly checked in and the staff was professional and friendly. They were kind enough to upgrade us to a suite as I am a rewards member. The room was clean, good sized and the bed was comfortable. I would stay here again.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area.

The hotel was very clean and my room was quite nice. While the decor is a bit dated, I did not deduct from my rating because it was very clean and well cared for. I was comfortable, had a great TV, microwave and fridge in my room. The pool was lovely and also clean and friendly. The front desk people were all helpful and I got quick assistance with my luggage. There is a shopping mall just around the corner, lots of stores nearby and a great selection of restaurants. I always worry about noise near a highway, but it was not a factor. I also felt safe here, very important for a woman traveling alone. The breakfast was good for a hotel quick breakfast.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review so others know of your experience at our hotel. Your business is important to us and is also appreciated. Please plan to visit again when you are in the area.

This establishment is very well operated by the Patel family. Rooms are clean and fresh. Bathroom was very nice. Adequate lobby, nice indoor pool and very good hot breakfast. Excellent accommodations at a very reasonable price.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel. We are so glad that you enjoyed your stay with us. I will pass you comments to our staff so they know their hard work is recognized. We appreciate your business, please come visit again soon.

Great place to stay with lots of stores and restaurants. Was quiet despite the proximity to the highway. Very convenient and easy to find. The staff were polite and helpful. Did not try the breakfast. The pool looked inviting, but I did not try it. Everything was clean - perhaps a bit dated, but well cared for.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
We sincerely appreciate your time and effort to write us a very insightful review. We are committed to delivering the highest level of service to our guests, and we will use your feedback to help us correct our deficiencies and improve our services further to better achieve our primary goal. Thank you for staying at our hotel. Please visit again when you are in the area

we were treated with the utmost respect upon arrival. offered the best of treatment, as a Gold Elite member. our room was very nice, clean and quiet night sleep. some cosmetic wear, but very insignificant and understandable compared to compliments we received. porter wagons were accessible and convenient. i would stay here again, given the opportunity.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for staying with us recently. To exceed your expectations is our goal, we are so glad that you enjoyed your stay. We appreciate your business and look forward to having you visit again soon.

Reception and check-out staff were friendly and helpful. Our room was clean and the accessible roll-in shower and other bathroom facilities worked well for us. Our breakfast was fresh and tasty. All together, a good place to stay.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for choosing our hotel recently. Our guest comments are very important to us and gives us valuable feedback of the guest point of view. We appreciate your business and hope you will make us a regular stop as you travel in our area.

Our stay was clean, safe, and comfortable. The staff was knowledgeable, friendly and courteous. We visit our son in Madison, Wisconsin often and Merrillville is the perfect stopping off point for our travel. We found this Inn to suit our needs perfectly.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. http://www.tripadvisor.com/ShowUserReviews-g37311-d238163-r270291316-BEST_WESTERN_Inn_Suites_of_Merrillville-Merrillville_Indiana.html#

Staying close to the south side of Chicago with a group of school kids from northern WI had me a bit nervous, but I was quite satisfied with the quality, security and value of this hotel. It is located in what appears to be a safe neighborhood, is conveniently located near I-65, was very well maintained and clean, and had a helpful, accommodating staff. I am planning on staying here in future years, it was a great hotel.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thanks for staying with us. We work very hard to reach the expectations of our guests. We will keep working this way. Please do Come back and stay with us when you are in the area.

Nice staff at check-in. Rooms were clean, but out-dated. Breakfast was for the most part non-existent (empty items, things out / missing), etc. milk was bad / old. If you're looking to spend about $100 per night, which we did with our AAA discount, then there are better hotels in the area I'm quite sure. But if you set your expectations at average, you should be pleased.

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Steven B: On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Inn & Suites Merrillville

The staff were very unfriendly, some of the furniture in the room looked like it was from a yard sale. Couldn't sit in the desk chair. Towels very thin and bed linens didn't fit the bed so that when you got in bed they pulled out and got all tangled upl.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Nila P, I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon.

I always stay at this hotel when I am working in northern Indiana. The staff are overly friendly and helpfu. The rooms are clean and spacious. Breakfast is available. It is convenient to the highway and mall.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Nila P, Thank you for your review and recommendation of our hotel. Your comments are very important as we work to have a good facility at a reasonable rate. Thank you for staying with us.

Great amenities, friendly staff and clean room! Took less than 6 minutes to check in and even faster to check out. Delicious breakfast, many choices. Nice pool for kids. I would highly recommend this hotel to anyone who is traveling or who just wants a nice get away.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Nila P, Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. http://www.tripadvisor.com/ShowUserReviews-g37311-d238163-r307455315-BEST_WESTERN_Inn_Suites_of_Merrillville-Merrillville_Indiana.html#

This is a nice Hotel for say... Room was very clean.. Parking lot had a lot of mud in it. But we had had a rain before I got there. Out side door locks not working on one end. The windows and screens need replace in the pool hot tub area. They look really bad. The hot tub is a hot tub from hell. The water blast out like a fire hose. You can't turn it down just take the water hitting you in the face. I stuck some towels in a few of the jets and that helped. Stay away from the breakfast. thing they got the eggs at a sidewalk sale. Two hot foods they offer, crappy eggs and sausage. you can make a waffle. Best to walk down the street for real food.

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay.

Just needed a place to sleep for one night. The room was clean and comfortable, the front desk help was friendly. Liked the free local newspaper. We did need more towels and shampoo, and received them promptly. No complaints!

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of your recent stay at our hotel. We are so pleased that we met your expectations. Your business is very important to us and is greatly appreciate.

The hotel seemed old and dated mixed with some updates. Breakfast area is very small. The eggs and sausage were cold and we had to reheat them in the microwave. We did report this! I think they are Overpriced! The room was clean. We did hear people making noise in other rooms and in the hallway. It was fine for one night.

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review of your recent visit to our hotel. Your comments are very important as we work to make improvements. We appreciate your business and look forward to seeing you again.