Best Western Hotel & Restaurant,  Mankato

3.5/5  - basé sur 293 notations.
1111 Range Street, 56003-2214, Mankato, United States - Ver el mapa
+1 507 625 9333 +1 507 386 4592

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  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Cuando desee disfrutar de solamente lo mejor pero a unos precios muy asequibles, solamente podrá encontrar lo que busca en este hotel de Mankato. No todos los hoteles de Mankato están cortados por el mismo patrón, por lo que escoger un lugar en el que alojarse puede convertirse en una ardua tarea. Hay muchos motivos que hacen que los huéspedes de este hotel de Mankato vuelvan una y otra vez. Nuestra excelente ubicación, nuestras asequibles tarifas y nuestra piscina cubierta climatizada de gran tamaño son sólo algunos de los servicios que le permitirán disfrutar de una fantástica escapada. Nuestro hotel de Mankato acoge de manera regular a equipos deportivos de gran tamaño. Tanto si se encuentra de visita en la ciudad para asistir a un partido o a un evento, no es necesario que siga buscando. Disfrute de un desayuno caliente gratuito tipo bufé servido todos los días con huevos calientes, carne de desayuno, suculentos gofres o tortitas, exquisitos pasteles, cereales, yogur, café 100% Arabica y jugos fríos. El resto de hoteles de North Mankato norte simplemente no pueden competir con nuestros servicios. Nos encontramos a poca distancia del complejo deportivo Caswell y el centro municipal Verizon. Muchos de nuestros huéspedes visitan la ciudad para asistir a las sesiones de entrenamiento de los MN Vikings, la famosa maratón de Mankato o para visitar Big College Town en el área de Tri-College. Tenemos todo lo que necesita. Muchos viajeros de negocios han convertido también este hotel de Mankato en su segundo hogar. Los empleados de Taylor Corporation, Carlson Craft, Kato Engineering y Kaye Corporation son sólo algunos de nuestros huéspedes habituales. Los huéspedes se sentirán como en casa en nuestras amplias y cómodas habitaciones, perfectas también para estancias prolongadas. Este hotel de Mankato ofrece un cordial y eficiente servicio. Nuestros huéspedes podrán disfrutar del mejor servicio de atención al cliente y de las mejores instalaciones. Después de todo, todos merecemos las mejores durante nuestros viajes. El Best Western® Hotel & Restaurant es una auténtica joya de Mankato y nuestros huéspedes quedarán encantados con estas fantásticas habitaciones. Por supuesto, Minnesota también incluye un impresionante entorno natural. Los amantes de la naturaleza quedarán encantados ante las fantásticas vistas. Disfrute de lo mejor de la ciudad y el país en esta ciudad universitaria, donde la relajación es algo que nos tomamos muy en serio. Reserve su próximo viaje en el Best Western® Hotel & Restaurant y prepárese para dejarse mimar durante su estancia. Disfrute de su estancia en nuestro hotel. El restaurante y el salón de nuestro hotel permanecerán cerrados de manera temporal. Por favor póngase en contacto con el hotel para obtener más detalles. Rogamos disculpen las molestias ocasionadas.

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Habitación 1

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Basado en la opinión de 293 huéspedes
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
92
Muy bueno
 
86
Bueno
 
55
Mediocre
 
32
Horrible
 
29
Con amigos Con amigos 36
De negocios De negocios 64
En familia En familia 128
En pareja En pareja 42
En solitario En solitario 18
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Best Western Hotel & Restaurant,Mankato
  • 5
    « Great Experience »

    Incredible staff, very helpful. The rooms were up to par and very clean. The breakfast quality was maximized along with the quality of the pool room. The checking in and out was done surprisingly fast!

    5
    « Very good location »

    ?????????????????? rooms nice breakfast very friendly staff good frond desk very location quite and clean ....????????????????????????????it's enough ????????????????????????????????????????????????????????

    2
    « Very poor check in. »

    I called this hotel to see if we could check in early so my toddler son could take a mid afternoon nap, and was told they were fully booked and were not allowing anyone to check in early. As a result we arrived at the normal 3 PM check in time and I had a VERY crabby toddler with me while waiting at the back of an excessively long line to check in (At least 20 parties trying to check in all at the same time). It was very frustrating to wait that long when they knew that many people were coming and they could have alleviated some of the problem by selectively allowing some people to check in at an earlier time. There is no way that some of the rooms were not clean and ready earlier than 3 PM.

    2
    « It is an okay hotel but not for more than 2 days »

    It is pricey for what you get. The internet worked on about half of our groups phones and laptops (did not work on mine). Some rooms did not have hot water but the king beds are nice. The breakfast is just alright.

    2
    « Won't be staying at this hotel again »

    We stay at nothing but Best Western hotels and this makes me want to change my mind and go to other places. You would think a hotel with 2 stories would have an elevator but nope. No elevator at all and we came from a 13 hour drive with a bunch of stuff. Thankfully the front desk man switched rooms for us to be on the first floor. Breakfast was disgusting and we got to our room and there was an old lunchable under our bed from lord knows how long.

    2
    « Not worth money! »

    Staff was very friendly, but amenities were not worth the price. Better hotels in Mankato to stay at. Had no hot water in morning only like warm and for short time. Not enough for two people to shower. I understand remodel and construction process but parking lot was not even plowed after snow DAYS, earlier. Not acceptable for a Minnesota facility.

    5
    « Awesome stay!! »

    Amazing staff and amenities. Highly recommend this hotel to families, and business trips. The pool area was excellent. Breakfast offered many choices!Great customer service the moment you walk in until you leave. I was there on a business trip and used the in room WiFi, it was really fast. Will come back for sure ..

    1
    « filthy and run down! »

    said they had a hot tub when we called for reservation , 10 minutes later we checked inn and went to hot tub, not only was it not working the water was GREEN! this was not because of the chlorine , it was filthy and nasty.

    5
    « One night stay »

    I had to be in the area for a funeral on Saturday and so it was just a one night stay for me compared to other stays usually two nights. I like to stay here because it is right off Hwy 169 and very close to the Perkins next door. I require a handicap room and the different rooms I have stayed in were very good and easy to get around in.

    4
    « Good but noisy heating unit »

    There are a lot of choices for hotels in the area. The closest hotel to my customer was booked, so I chose this Best Western (first time stay). I found the hotel to be quite convenient, to my customer's location, nicer than I expected (nice Indoor pool and hot tub), good selections at the free Breakfast Bar and nice business room (with refrigerator and microwave). The biggest problem was that the in-room heating units are a bit noisy (the fan). It was not broken, just a bit noisy and would wake me from a sound sleep when it turned on (even in "Low" setting.

  • 5
    « Awesome customer service »

    The front desk staff were very friendly and responded promptly to any requests I had and the only problem was my room wasn't cleaned 1 day and the housekeepers claimed I had my do nit disturb sign on my door which is false because when I left that day I let them know I was leaving for the day.

    5
    « Long Haul Truck Driver »

    My truck broke down in Mankato,MN. I stayed here 3 nights. I appreciate good customer service and a real breakfast. I received excellent customer service and I was very pleased with the fact that the complimentary breakfast was a real breakfast not just muffins and cereal.

    1
    « A NOT so Happy New Years »

    Booked several rooms with friends for a fun family and friends New Years Eve. Arrived to find out that we had been down graded from our suite for maintenance issues. We rolled with it as they gave us an additional room with conjoining doors. All was good until the conjoining door locked and had to be pryed open by staff. Ended up with an extra $150 in maintenance fees becuase their master key wasn't working! Still have yet to hear back from a manager inreguards to the charge.

    5
    « Enjoyed one of the best pool side room »

    We were there for the New Year party with our friends on 31st Dec,2017 to say Good Bye to 2017 and welcome 2018. We were checked on the pool side view room. Oh it was so beautiful around mid night and celebrated joyful new year party. We liked it a& are planning to there this weekend to join our pals there with University of Minnesota. Nice staffing and yummy breakfast. "Our taste buds" really enjoyed the mouth watering hot & cold breakfast. Nice place to stay with family & friends

    5
    « Most Pleasing »

    The staff goes above and beyond! My family always enjoys gatherings and stays. The pool and hot tub area is clean and inviting. Pool side rooms are in a great location and perfect for gatherings. Breakfast is one of the best offered at any hotel.

    5
    « "Best place to stay" »

    This hotel is very nice!! & good location. The rooms are large and very accommodating. The breakfast has a lot of options. And the location is so close to everything. Swimming pool is so good, clean and well maintain. Plus point helpful and friendly staff.

    4
    « Weekend stay »

    I wish they would start to update their rooms. The bathroom has a lot of bad caulking and it's just starting to feel old. I had a nice queen suite, but the tv was too small for trying to watch from the beds. Whirlpool hottub is too shallow.

    5
    « FAMILY CHRISTMAS »

    We had our family Christmas get-together at the Best Western in Mankato, Minnesota. We had four poolside rooms and one doggie room. The pool area was open until 11:00 p.m. which gave everyone plenty of time to use the pool and facilities. Everyone had a good time and would do it again next year.

    5
    « Clean friendly environment »

    Very pretty swimming area very open and very Clean! One of the best poolside rooms I have ever experienced. Everything worked I had no issues and I'm pretty hard to satisfy! I will definitely recommend staying here to friends and family!

    1
    « Bad review, not reamendrd to say here »

    Unclean,, over all Nothing good to say about this place.no hot water, food not good, bed hard, pillows were poor, kids and adults pool party was out of control, fesis was in pool and not closed. and left hotel in a shambles, and was not cleaned up 9:00 am bathrooms were beyond not cleaned, would use them at all. Fecomatter was in pool and not closed for chemical treatment this is tip of burg.

  • 4
    « Good changeover »

    Just felt good during this time. I did feel something getting better, especially the breakfast and staff attitudes far better .The best part was the WiFi which was bad earlier stay. This time WiFi was excellent.What was worth mentioning here is the change of staff.New smiley faces on the desk and their warm welcome greetings.

    3
    « experiance »

    The overall of staff was perfectly exceptionable. The amenities offered would have been better if all we available and in good working order. Have been to this motel in the past and it has been just fine for the cost. It is getting outdated and the amenities will need to be brought up to current working order. will go back, but if not brought up to par, will move on the a up-to-date facility.

    4
    « Amazing hotel »

    Me and my friends stayed here to attend a sports event from November 7 through November 10. I must say that it was a home away from home experience for us. The staff were extremely friendly and the housekeeping gave us full room service every day. Unlike some other hotels, all of our bedsheets were changed everyday. My most favorite part throughout my stay was swimming at the extensive pool and eating continental breakfast that was served next to the pool area. It was worth every penny spent. We will definitely come back. Since we had to leave early morning on departure day, we were provided with ?grab and go' travel/breakfast packets. We just loved it. My only suggestion for the hotel would be to provide sugar free granola bars option in the packet for people with diabetes.

    3
    « Could have used a drink. »

    Having stayed here before, our expectations were higher. We were expecting both the Bar/Lounge and the Jacuzzi to be open. The Bar remained closed during both nights of our visit with no explanation. We were not told that the Jacuzzi would be closed for maintenance. These two things were main reasons why we chose the hotel. In addition, the front desk staff was reluctant to provide additional towels on Sunday morning. He wanted us to wait until the cleaning staff came in. Also, our keys stopped working and he was unsuccessful in getting the key reset. We had great difficulty communicating with housekeeping in order to gain access to our room. On a positive note, we noticed the breakfast has improved since our last stay. There was new equipment for the hot food. For the first time, the food was warm and the breakfast items were continuously stocked.

    1
    « horrible staff »

    Staff leaves much to be desired. There was a large pool party going on that ran past midnight and then started up again at 8 a.m. When informed, staff said they were "sorry" but they could not hear it from the desk. They did nothing about the complaint except mouth a worthless apology. There were pizza boxes, food trash, and alcohol beverage bottles all around the pool area; beer bottles at different places in facility. Nothing was done about the trash for at least 10 hours. Nothing. My advice? Find a better place.

    1
    « Uncaring staff and trashy facilities »

    We were in town for a hockey game and to visit friends and were deeply disappointed with the way the staff dealt with a pool party that lasted past midnight and resumed around 8 a.m. There was trash all over the pool area. The staff simply said they were sorry and there was nothing they could do.

    4
    « Eric »

    I was there last night on my way back to Jordan MN Suddenly this hotel has some life in it New breakfast stuffs and attendant staff was friendly and helpful I was offered expresss check out as Isoon as I finished my breakfast Look good and hope they have extra muffins with breakfast Over all enjoyed my stay here

    3
    « Not a business travelers best choice. »

    The evening front desk staff left some to be desired. The rooms and beds are pretty good but the internet is extremely slow. Because of the slow internet I went to the business center...big mistake. Not even a pen or paper and the one computer is so old and out dated it couldn't even open the email program. I was told there was a problem with the printer. The breakfast was exactly what I expected, both hot and cold items. The Staff overall were extremely friendly and helpful. Because of the Staff, although this will not be my first choice in the area, I would consider it if others were not available.

    4
    « Clean comfortable lodging in Mankato »

    Nice updated lodging. Looks as if it was renovated recently. Rooms are quiet yet hotel is convenient to US Highway 169. Note - bar and restaurant are not currently open. Breakfast decent and in large area next to a nice indoor pool area.

    5
    « Mankato half marathon weekend »

    Stayed Saturday October 21. We had two rooms. Checked in at 3 and is fairly quick. The individuals at checking in were friendly and helpful. The rooms were nice size and very clean. We choose this hotel because of what the pool area looked like on the website. The pool area was very nice and lots of room to sit. The kids had a good time and so did adults. We had a quick look at the free breakfast before leaving to marathon. It seemed to be fully stocked with lots of food. I a bagel and coffee. Also took some muffins back to the room. The staff allowed a 12 checkout so we could shower after we finished the half marathon. We had a great stay and would stay there again.

  • 4
    « nice place to stay »

    hotle and staff were both very nice. Resaurant was NOT open, however there is a PERkins withing walking distance. I would check internet before staying - since we had trouble. Excellent room for - pet friendly!

    1
    « Worst hotel experience ever »

    Imagine being startled awake by someone trying to get into your room at 2am. Apparently the computer had relocated my room and I was never told. So a new guest was given my room with an active key. Will never stay at a Best Western again and will tell everyone I know about this experience and encourage them to pay more to stay elsewhere.

    1
    « Old Hotel with pool side rooms like in the 70's »

    The restaurant was closed for remodeling I never seen any work being done. Beds and pillows are the worst I've ever slept on. Isn't that what your staying at a hotel for us to sleep and clean up. The pillows where 20 inches x 20 inches I think they where stuffed with old bed sheets. The beds where very old and hard

    4
    « Easy to Get to »

    The hotel is super easy to get to. This place is huge. It would be perfect for family reunions or other large events. We were given a map when we checked in, and it was actually needed. The restaurant and lounge are not in operation. Having said that, they still offer a nice selection of breakfast items, poolside, for the "complimentary breakfast." The pool area is large and has lots of seating. There is also an arcade area. Our check in and check out were quick and easy. The room was clean and comfortable. If you are looking to stay in the bustling part of Mankato, this isn't it. If you are looking for a clean, comfortable room with a decent breakfast and nice pool area, give them a try. We had a problem with one of the curtains, and let the desk know before we left for the day and when we returned the problem had been fixed.

    5
    « GREAT HOTEL! »

    I was leary about staying here after reading some reviews. So glad I ignored them! Our room was nice and clean. The pool was HUGE and had a shallow end and a deep end so my 7 year was able to enjoy it. There was also ample seating right by the pool and the area surrounding the pool. The breakfast was a little more than a traditional "complimentary" breakfast. They offered the standard fruit, yogurt, pastries and waffles but also offered eggs.....both with cheese and without......and sausage patties along with bagels and English muffins to make a breakfast sandwich. They had some great toppings for the oatmeal too. I also enjoyed they offered cranberry juice along with Apple and orange. My only complaints are the small beds (double) and the hot tub was hot but most of the jets didn't work so it kind of defeated the purpose of having a hot tub. We would definitely stay here again.

    4
    « Stop before Octoberfest »

    Room clean, good breakfast, staff friendly. Check-in was easy and fast. Had an issue with door unlocking. The staff quickly assisted us. Very nice pool. Easy to get in and out and located on a main road.

    5
    « I love my best westerns »

    Love the service, food and love the pool. This hotel is laid out nicely, easy to get to and I stay every chance I get. They are always amazingly helpful. The convenience store is just across the street should you need other items, and they are located right off the major hwy to mpls.

    5
    « BEST SERVICE EVER!!! »

    I walked into this place and was immediately greeted. The service was great and housekeeping was A1. My room was so clean and my kids absolutely loved it. I highly recommend if you are staying in the area!

    5
    « Great place for family »

    From the moment i walked in the door i was greeted with a friendly desk associate. The room i had was clean, bathroom was spotless, and i was able to bring my dog with me which made this hotel even better. 10/10 would return to this property the next time I'm in the area.

    5
    « Great for an overnight stop »

    I was on a cross country road trip, and picked Mankato as a point to stop for the day, not knowing anything about it. Best Western was easy to book, and the person who checked me in gave me lots of info about late night food, and also helped me find the car wash for the next morning. If I was headed back through Mankato, I'd likely stay again.

  • 1
    « A DRUNK MANAGER »

    This was the WORST experience we have ever had as a family staying in a hotel. The manager was drunk, swearing in front of small children, and slurring his words. He was yelling and needless to say completely unprofessional. We ended up video taping his behaviors while behind the front desk, because we were in shock that someone would be intoxicated at work and that his behavior was so extremely erratic and unpredictable. Due to his behavior and threatening behaviors the police were called - where he admitted to drinking - We left the hotel after his threatening behaviors and requested to be reimbursed for the other hotel - well needless to say BEST WESTERN CORPORATE has LOST the approved check for the two rooms we had to purchase at another hotel! This seems to be a questionable organization all the way up. I am so disappointed in the lack of customer service and the fact that we had to LEAVE the hotel due to a safety concern related to their hotel manager!

    1
    « Awful Experience!!!! »

    We were supposed to be in a block of rooms with our daughters team around the pool, but were put in another part of the hotel. The front desk called our room at 4:30 in the morning because our credit card was not going through. I told her that I would come to the front desk to discuss it so that my family could try to go back to sleep. Turns out she transposed two numbers. She said she had to call at 4:30 because she was worried that we were leaving the hotel. When we called customer service to tell them about our experience they gave us a free nights stay but that I had to become one of their reward members. I reluctantly gave them my information and they credited us enough points for a 1 night stay. We just tried to redeem those points and were told that we only had half the points that we needed for a one night stay. I called customer service and was told that we could only stay at their lowest level hotels but I can purchase the points needed for our stay for $80. When I asked what hotels we could stay at, they told me to look it up online. I was on the phone with them for 40 minutes. I work in this industry and could not believe the level of customer service provided. We will never stay at a Best Western again. The property we stayed at was very dated. Beds were uncomfortable, No toilet paper in the room.

    5
    « Love the pool area! »

    I love the nice open pool area. We had a large group as we were here for a youth softball tournament. There were other teams also and there was plenty of room for all of us to enjoy ourselves! I would encourage others to stay here and would definitely return if back in the area!

    3
    « Good value, nothing special, a little dated »

    The Best Western-Mankato is an older hotel that provides a solid place to rest your head at night. The people are friendly and helpful, but the physical plant shows its age. Not really a place to hang out, but a decent base of operations for your stay in the Mankato area.

    2
    « Very Disappointed »

    Room smelled.....Decor from the 1980's.....beds weren't comfortable....Hot Tub was cold and Dirty! Breakfast was decent.... Will not stay here again! Very Disappointed! I have stayed here for 15 straight years and this was my worst experience by far!

    5
    « Enjoyable place to stay,clean with great hospitality! »

    The two managers that i dealt with were very helpful and polite. Our stay was very enjoyable.Hotel was clean,rooms were clean.We had a large group of people in town to play at the state mens fastpitch softball tournament,and they treated us great. Once again the two managers were great.

    4
    « Great hotel »

    We have stayed at this hotel the last couple of years. Staff is always friendly and go out of their way to help you out with anything you might need. Love the pool area and the pool is nice and warm. The only thing I would recommend is updating the rooms.

    5
    « Excellent service »

    I want to say that Paul at the front desk did an excellent job. He checked me and explained everything about the hotel to me while I was checking in in the next morning around of the difficulty on the computer. He not only fix the problem and made the computer and print at work but he was extremely knowledgeable about the area and other parts of the nation that I might like to visit. He is an excellent employee and makes the stay here much more enjoyable. You have a great employee there and manager material thank you Paul Mike

    3
    « Training Camp »

    This hotel was just ok. The restaurant was closed for renovations. Rooms were just ok also. Only stayed there for one night. Room was clean didn't have any issues. Hotel is old and could use some upgrades. Refrigerator in our room did not get very cold and was also very old as well as the microwave. For a hotel that has the best western logo in my opinion did not live up to their brand. Guess I will be returning to the Holiday Inn.

    4
    « Great family/group experience »

    I would recommend this motel. It close to amenities, trails, shopping, recreation center. Staff were very friendly and helpful. Breakfast was very nice. Large clean pool area. Rooms are clean. Great for family and groups.

  • 1
    « Understaffed and dirty hotel »

    We stayed at the Best Western Hotel & Restaurant as part of a group participating in a softball tournament. There were at least 3 other teams staying at the same hotel. Although the hotel has "Restaurant" in the name, the restaurant was never open and from what we heard, it hasn't been open for months. Our group had rooms facing the indoor pool, which was fun for the girls b/c they could walk out of our room and meet in a central location outside of the pool deck. However, it did make for a very moldy, stuffy atmosphere as we had no access to the outside air. The pool closes at 10pm on weekdays and 11pm on weekends. With so many people there, it could get quite loud. However, due to a shortage of staff, there was nobody to closely maintain these hours. We stayed in the room 5 nights. Each day, the beds were made, but the garbage was only emptied once. Some of our friends said their beds were not made b/c they left a pair of socks on the bed. The maid left a note that saying they couldn't make the bed b/c personal items were left on it. Our shower liner was moldy and don't look in the wall niche where the toilet paper hangs. We also had to ask for extra toilet paper and fresh towels. The hotel was at capacity, yet there was only one person working the front desk, so to get anything accomplished, we had to wait until there were no other customers needing assistance. One morning, we woke up to vomit on the front glass doors of the hotel. Unfortunately, it was hours before that was cleaned up. I did not eat breakfast at the hotel, but my daughter said the waffle maker made decent waffles. The beds were soft, so if you like that you might do okay. But for 2 adults in a double bed, sleeping was difficult. I would never stay at this hotel again and although it's a franchise, I will think twice before staying at any Best Western again.

    3
    « Comfortable but worn »

    We stayed here one night while in the area. Check in was smooth, though they did not seem to know anything about the $10 Gift Card program I had registered for. The room was large and comfortable. The wifi however was very slow. Breakfast by the time we got there (okay we did sleep in) was pretty skimpy. However, one of the staff did offer to make up some more eggs. We would stay here again if in the area.

    3
    « Hotel could use an update, but staff were friendly and it had a nice pool area. »

    The staff were friendly and tried to be helpful, but between a very difficult customer, and what seemed to be a problem with housekeeping, the service suffered. There was no lip on our toilet, and while I reported it, it was not fixed during our stay. Decent breakfast and nice pool area. Couldn't connect using their Wi Fi.

    1
    « shouldnt be allowed to call this place a hotel »

    Room was disgusting. Staff was incredibly unfriendly and will to help. Noise level was to the point of no sleep! The breakfastarea was filthy and unclean, although too staff member sat nearby on their cell phones.

    1
    « Do not stay here! »

    Stay away!! The front desk staff was very unprofessional, the rooms are outdated, and not clean. We stayed here via Priceline, booked our rooms and were given the wrong rooms upon arrival. The staff was not at all helpful, and full of lies. When arriving in our rooms they were still dirty. Was promised a discount which I never got. Insecure parking. Restaurant was closed, because of no staff to work. Manager Was also not helpful, and doesn't return phone calls.

    2
    « Disappointing »

    We stayed here for a weekend baseball tournament with our grandsons. The good: Breakfast was adequate with waffles, sausage, eggs, pre-made omeletes, pastries, juice, cereal, bagels, English muffins, a variety of muffins, toast, etc. The room was clean. Very helpful and friendly cleaning lady named Elvia. Nice, large pool with a lot of seating around it. Adequate free parking. The bad: The male food server at breakfast was wearing a grossly dirty shirt/apron. For oatmeal, they had just a carton of Quick Oats that you were to pour into your bowl and try to cook with hot water from a spigot. They kept running out of items for breakfast and were slow to replace. (I don't really feel it was the server's fault but the hotel's fault for not staffing appropriately. They advertise that they have a restaurant and bar. They were not open! Disappointing! Not enough towels in the pool area. The beds were very small. They didn't seem to be even a double size but more like a 3/4. The mattress cover barely covered the mattress and bunched up with every turn in bed. There were only two working ice machines and they barely worked. Lost money in the laundry soap vending machine and the front desk would not reimburse. Our room was located on a "T" in the hallway and the noise was very loud.

    3
    « Not as advertised »

    It is advertised as having a bar and restaurant but they are not open. This was very disappointing. The pool was warm and nice. We liked the hot tub also. The rooms are average and the internet is slow. Could not watch Netflix in our room.

    4
    « Good value! »

    I stayed here last weekend with my teenage son. I only had one concern and the front desk staff promptly responded. The pool is adjacent to the lobby and pool guests were running back n forth, I asked that they put up a wet floor sign and they did immediately. Our room was on the first floor near an exit, but was very quiet to outside noise. It was clean and comfortable, couldn't ask for a better value for the price!

    1
    « Terrible Experience »

    We had a terrible experience for the beginning. There were not enough pool towels, I asked the staff if they had more and they said they were all out, they didn't even attempt to wash any or get us an a alternative. Many of the vending machines were out of order. There was only one ice machine that I could find that worked, and I only got a half of an ice bucket full from it. There was very minimal clean up around the pool and exterior, it was filthy. Not impressed with this hotel. Definitely will not be going back.

    3
    « Great Staff, Room could've been better »

    Staff, breakfast, lobby and pool area were exceptional, however we had 2 dogs and the room we were put in left something to be desired. The corners of the room, around the night stand and headboard had debris (crumbs and whatnot) in them when we got there. The bathtub drain plug was broken so if you should want to bathe instead of showering you couldn't because there would be no way to get the plug out of the drain without something stronger than your fingernails. With that side the room was large (178). It had a nice television fridge and microwave. There was a table/desk to sit at and work and a chair with a small footstool. The pillows were perfectly soft, but the beds were incredibly hard, my husband and I both suffer from back pain and this absolutely made it worse.

  • 3
    « Was not what was told. Restaurant and bar not open and then they did not even have change for vending or the games »

    Was not what was told. Restaurant and bar closed on a sold out weekend and front desk very unorganized m. We booked with this place from what the motel website said it had.waa not pleased when told them.

    2
    « Just ok »

    Was there for a tournament weekend and the stay was just ok. Ice machines never had ice available and couldn't seem to find a signal for the free wifi in the room. Better than sleeping in your car but not a great experience.

    1
    « Not a great experienec »

    Would not recommend. Hotel has no elevator, could smell cigarette smoke down the halls. The restaurant and bar both appeared to be closed on a Saturday. And, only ONE ice machine worked in the entire hotel, on first floor. The beds were uncomfortable with worn bedding.

    3
    « Best Western »

    Staff was friendly, pool area was nice, room was clean. If your room is by the pool area, it can be kind of loud. The breakfast was ok. There isn't an elevator to the second floor and that is the reason I am giving it a 3.

    5
    « Liesure visit to Minnesota »

    This was just a two day trip to Mankato, MN to visit some friends in the area. I have stayed at this Best Western a number of time and always enjoy my stay here. It is right off Hwy 169, so very convienent to get to and I usually have no problem getting a reservation there. The staff is aklways very friendly and the breakfast is very good. If I have a breakfast meeting I can always go to the Perkins which if right next door. It is somwaht dated, but everything is kept upo well.

    5
    « Excellent stay, more than expected! »

    It was hard to find hotel for the weekend softball tournament by the time we made reservations. I would not pay the extremely high prices of the downtown hotels. I found this location on the edge of town, closer to the ball fields and got a lower price. I was totally blown away at how wonderful the property was and how updated and clean, with a breakfast, for a fantastic price! I would stay here again, even without softball! Only one con - with I'm not a smoker and it seemed like each time I came and went I had to walk by all the smokers at the side door!

    1
    « Nasty pool »

    The pool was the dirtiest I have ever seen with huge rips of hair on the bottom of the pool it was enough to take my daughter out of the pool that she has been looking forward to for the past six months when I made the reservation !

    2
    « Lack of Customer Service »

    1. When checking out there was an additional $110 charge on my room that was not mine nor accurate. In trying to resolve it, I've contacted the manager (Charles) 4 times as well as my wife has tried to contact him to have it resolved. 3 days later - he has yet to call. 2. During the stay, the front desk attendants were less that attentive to needs. Multiple times they were sitting in the back room on their phones talking to each other while guests were waiting for help. 3. There were issues with the room keys and when I went to have mine replaced they made new keys for me WITHOUT checking my ID or confirming my stay on site. Complete lack of security and safety for guests. 4. The restaurant was only staffed by one employee (Tall kid with gauges in his ears). He did an excellent job on a Friday night taking care of everything in the restaurant. Long waits for food. 5. The bar staff gave away dinner to a family of 4 for "being the 2nd to order at the bar." I'm sure that's a loss of money for the site and didn't do anything but make me question the integrity of the staff ..... as led by the site manager.

    3
    « Older hotel »

    We only stayed here 1 night & it was fine for that. This is an older hotel & needs some updates. Bed was hard & mattress pad was very scratchy which you could feel thru the sheets. The bathroom sink was very slow to drain & the water smelled of rotten eggs. They do have a very nice large indoor pool which we did not use. Breakfast was the usual, nothing to talk about. They could use a lot of outdoor maintenance around the property...the landscaping was full of huge, very large weeds. No benches or outdoor seating anywhere, even out front. They have a restaurant there but was not open on Saturday night while we were there (even thou the hours of operation say they were suppose to). They have a Perkins next door & a Subway across the busy street.

    5
    « Professional approch to help depends on the requirments »

    Very professional manager who came out to take care of our kids stay in the middle of extreme storms and rain even thou the hotel was sold out . Due to heavy rain ad thunder storms the hotel was sold out and filled with travelers. We were concerned about the safety of our kids and realizing this the Desk clerk informed the manager Charles who came out and able to get a room cleaned and checked in us. We appreciate their help.Thanks

  • 2
    « Horrible Management! Great front desk service. »

    We came down for the state softball tournament, and we had booked rooms over a week in advanced. Apparently the new manager Marge overbooked the whole hotel. We had multiple rooms reserved and paid for, and some people couldn't get their rooms when they went to check in and had to try to find other hotels. The poor ladies at the front desk were getting the brunt of everyone's anger and trying their best to help everyone. I personally had a double room booked, and when I went to check in, they didn't have any available, but got me into a king room, which wasn't ideal because of having someone else with me, but it worked out so that at least we got a room.

    4
    « I recommend Best Western, Mankato MN »

    The Best Western in Mankato Mn is good because it was nice, clean, remodeled, a good value, and convenient. Good location. If you want a quieter room, avoid the pool area rooms, of course. I do not recommend the Perkins nearby though.

    4
    « Good service, clean - don't let kids run around unattended »

    We stayed at the Best Western Mankato during a family graduation weekend. The service was friendly and the hotel clean. The breakfast was generous, though limited for those on low-carb or other special diets (it's pretty much all carbs). The only issue we had was seeing drug deals going on in the parking lot. It didn't seem to interfere with the hotel, but it did make me wonder. I did not report it, but did put it in my survey after I left, so hopefully they can put a stop to it. (Did not look like hard drugs -- dime bag stuff, I think. My niece just said, "Welcome to Mankato," so not a surprise to her.) Oh, also, we ate at the Perkins next door, and it was surprisingly good and friendly! I would stay again, but would NOT let my minor children run around unattended due to outside people coming in and out.

    5
    « Great hotel »

    Nice big hotel...went with baseball team and the pool area is huge...good breakfast...good location. Rooms were clean and the cleaning people didn't have to do this but waited for us so they can clean our room...

    4
    « Great Experience »

    The staff were great from the time I arrived to the time I left. The breakfast was great and filled all of us up. I did miss the little old lady who usually does the weekend breakfast though. The stay was an excellent one and the staff were all very professional, polite and very caring.

    3
    « Good overall, but breakfast needs work. »

    The stay here is pretty good. But breakfast leaves something to be desired. The eggs are always cold, the sternos have run out. Breakfast selection is okay, but not great. I would stay here again though.

    5
    « Nice Hotel »

    This hotel was clean, convenient to get to, and best of all for me: It Was Quiet! We were in town for a friend's wedding, and if I ever have to go to Mankato again for another event I would gladly stay here again!

    5
    « Happy with our stay »

    I chose this hotel for the pool. Their pool is very nice and large enough for my son to get a few strokes in while on while on vacation. Definitely much larger than most hotels.We stayed here for a Bethany College graduation. Perfect spot for our stay. Close to everything. Friendly staff. A very good value.

    5
    « Great Hotel »

    This Best Western is fantastic. From the caring staff,nice pool area,great breakfast and it was nice to have a bar to have a few drinks at. Charles was fantastic and made us feel like we were old friends. I will gladly send all of my family and friends to this location. This is why I am a loyal Best Western member

    4
    « One night stay for soccer »

    The check in went well for a fully booked weekend. The room was clean in good order with a refrigerator and microwave. The beds were easy to sleep on. The pool area is very large which is a huge bonus to socialize and hang out with friends. The breakfast was good with a lot of choices.

  • 1
    « Terrible, Terrible, Terrible, Stay Away »

    If you value sleep don't stay here! If you want to have a bite to eat, go to Taco Bell. We had a convention at the end of April, the food provided was cheap and terrible. I slept better on sand bags during the Gulf War! I feel terrible for the host of our convention, they put a lot of effort into the event. And they did a great job, they unfortunately were completely let down by Best Western. This is the first time I have ever savaged a business like this. But then again it's the first time I've ever experienced this level of ineptitude.

    2
    « breakfast and check out »

    Breakfast was all empty by 730 and we had a hard time getting anyone to refill it even tho breakfast wasn't suppose to be over tell 9. And they charged my account 3 times for 1 night with 2 rooms. And now it will take 8-12 business days to get my money back which I'm very upset about since it was a lot of money they took from me. I would not do express check out ever again just because of this I want to make sure they don't steal my money again..if I ever return to this hotel in the future.

    5
    « Exceptional value »

    Very nice hotel with good service and amenities. Somewhat confusing layout. Nice rooms, very good for sleeping and comfort. Great breakfast in the morning, with helpful staff. I would definitely stay here again. I usually have good experiences with Best Western hotels.

    5
    « Trip to Mankato for Junior Bowling. »

    Was very please and surprised with the Best Western Hotel in Mankato. Next time I'll bring my own pillow, did not care for them. It was a very clean hotel and family friendly. Lots of kids and yet the hotel was quiet.

    4
    « Best Pool for gatherings !! »

    We reserved a poolside room for our daughter and her family, and a room across the hall for Grandma and Grandpa. It was perfect. The best part about this hotel is the excellent pool/pool area to sit around and visit with each other. Lots of tables and chairs outside each poolside room. The hot tub and pool are fenced in to keep the kids from running in there without their parent. It was not hot and stuffy like most hotel pools and the best part was it wasnt so loud and noisy in there ! You could have normal conversations where you could ear each other and not have to shout. The grandkids loved the pool ! The hot breakfast was perfect with a large selection to offer, and very clean. The beds were comfortable, and no problems with the shower, TV,etc. If you are planning to stay somewhere in the area that has a pool then this is the place to go. We will be back !

    4
    « visit to Mankato 3/25/17 »

    The Best Western Mankato gave us a nice opportunity to accommodate our entire family for a weekend reunion. Whether adult or kid, we could all enjoy doing things together--swimming, sitting poolside, and sharing a nice breakfast. Very nice, enjoyable time! We would definitely go back.

    4
    « Bar Issues »

    While the stay at this BW was fine and priced OK. A few issues in the hotel bar happened. A mis-marked beer tap that did not lead to an apology or even a care. And the hard to reach areas of the bar need a good cleaning.

    5
    « Awesome front desk clerk Ashley! »

    We had a girls weekend away with my mom and sisters for the Kenny Roger concert when we arrived front desk girl acknowledged us as soon as we walked in got us checked in super fast to a nice and clean spacious room. I myself manages a hotel and a front desk clerk like Ashley is a must! You guys got a keeper with her

    4
    « Good Value »

    The lobby and pool areas were very nice. We had a reservation, and everything was set for us when we arrived, so check-in was a breeze. The room was spacious and clean, and the bed was average in terms of comfort. Given the location, price and good service, I will recommend to others.

    3
    « ok »

    This was just an "ok" stay. Stayed in town with family to visit. Lobby area is very nice. Room was ok. Pool area was too cold. Was about 65 degrees inside. Hot tub was lukewarm, at best. Bath water for a toddler is warmer. Staff was nice. Breakfast was ok, but it was in the pool area. Again, temp was too chilly.

  • 1
    « Not a Happy Camper! »

    I would not recomend this PLace! Terrible experience rooms not CLean. Terrible oder in first room we were moved to doors down that room was not cleaned. I asked for upgrade but was not given one. Bad BAD Experience.

    5
    « Great remodel »

    Pleasantly surprised by the great new Decour and remodeling. Spent a great deal of time in the pool area and there was absolutely no chlorine smell. Was able to order in pizza and relax by the pool with drinks had a great time. Lots of families around but not out of control not overly loud. For the price I paid it was a fantastic value.

    3
    « stay of disappointment »

    When you check into a hotel you expect a warm welcome. During checkin asked for awards points and produced my card was told it was too late, never had that before. we needed the internet to do my work but never did get it to work. Breakfast was to be a nice hot meal but when got there before 9 am no coffee, no sausage no pancakes, silverware machine was automatic and had an out of order sign, the only fruit was a few dried up oranges. I had scrambled eggs which were green tinged like they were made in a bad pan. No service person was in site. the swim pool looked inviting but did not go there. Checkout took 15 minutes.

    5
    « Convenient location. »

    This turned out to be a very large motel, but the many entrances and parking made it easy to get to your room no matter where you ended up. The staff was great, the wifi above average and the breakfast was competitive with other motels. The location was away from heavy traffic but only a short distance from the freeway. There were a couple of restaurant choices withing walking distance. It was also near a bike trail.

    3
    « Mildest Kung Pao Chicken Ever »

    We got carryout including Kung Pao, Szechuan Green Beans and Lo Mein. Portions were huge and green beans were excellent. Kung Pao which was shown as spicy was a huge meaty portion and a great value, but not spicy at all. Disappointing.

    2
    « Wouldn't stay here again! »

    Arrived at 10:00pm after a delayed flight. Very slow check-in. Room key cards did not work. After reprogramming key cards, we finally got into our room at 11:00pm. Left room to get something from car, could not get back into room. Told there was a trick to getting key card to work. Took upwards of 20 attempts to get door open each time. Rooms far from clean. Breakfast late and nearly non-existent. Staff not very helpful. Definitely would not stay here again.

    1
    « Avoid this hotel completely »

    Poor staff service, dirty rooms, no adequate breakfast, no coffee,careless cleaning staff with guest property,bad checkout protocol. This stay was your worst kind of nightmare. Wouldn't take a chance on them improving it in the near future based on manager attitude.

    3
    « Lots of excuses for poor service »

    We prepaid for a 4 night stay through Orbitz. Because of weather, we didn't land at the MN airport until 11 PM. We decided not to drive the hour + to the hotel in a rain/hail storm, so called them and told them we would arrive in the morning and to hold our reservation. When we arrived at 11 AM the following morning, our room was not available, because "all rooms were dirty." That means they sold a room that had already been sold. When I explained that to the clerk, she gave me a blank stare and told me the hotel was under new management. When I asked her how quickly I could get a clean room, she told me not till after 3:00. She also couldn't/wouldn't refund my money for the first night. When I arrived to check in after 3:00 the clerk (different person this time) couldn't figure out how to check me in because I had booked through Orbitz. He also informed me the hotel was under new management. Then he tried to tell me he needed my credit card to pay for the room. When I showed him my confirmation that indicated I prepaid, he simply shrugged. The room was okay, although the bed was uncomfortable (mattress too hard, pillows too soft). Something else that was interesting and not to my liking was room service. I put the "Privacy" sign on my room because I didn't want housekeeping. That night I received a note that indicated they didn't housekeep as requested but would ignore a Privacy sign if I put it out the following day. I can't recommend this hotel.

    4
    « Good price; nice place »

    We were very pleased with our service at the desk; room was clean enough but had a slight odor to it. Beds were okay, air conditioner was extremely loud. Great place for the price and very friendly staff.

    4
    « great choice »

    aside from the beds being too firm for my liking. it was a great stay. they were the only hotel who allowed us to check in past 3pm. all the others were booked at the time, and a few where only offering smoke rooms and prices were too high.

  • 1
    « Avoid Best Western in Mankato MN »

    The Males were not helpful, haphazard at best and had no answers (said they would call in minutes with answers, did not call back). Very broken English, spoke another language in front of me when trying to assist me that offended me. This was while they were fumbling over my reservation and looked at each other and spoke a foreign language. I couldn't change the event locations as 12 persons were scheduled to arrive in approximately 11 hours or I would have!

    1
    « Don't complain »

    We rented the hot tub suite for 1 night as an anniversary gift to ourselves. My husband needed to use the internet connected directly to his computer and not in wifi. I did not work in our room. We talked to management, explained our needs and they misunderstood. They moved us to a room without a hot tub. We explained that we needed hot tub and to use the internet corded. We had been dealing with their "tech support" and front desk for an hour. We requested our money back if we could not have both our needs met we didn't want to stay. They offered the next room to use for internet only. We tried 3 additional rooms next to the hot tub suite and NONE worked for corded internet. They cut our bill in half which we were happy about UNTIL the next morning. At check out a note was added to our bill that stated "guest is rude and arrogant" This was on my bill AND in my account. I was livid. We were told that it was put in our account so that they knew for next time to make sure we had an excellent experience. I don't think so. I will never stay there again

    4
    « mostly nice except odor »

    The location was very handy for us, and the front desk help was quick to give us a better rate when I inquired about setting the reservations up via internet source. The house keeping gal was very helpful in meeting our needs when we needed assistance. The room had a, I guess you may say a 'stale' odor..... kinda like the goodwill...... That is my only complaint with our stay.

    4
    « I must be honest here »

    Overall our stay was reasonable since we wanted somewhere within driving distance to MSP airport. I have already written the manager on the negative part of our experience so I will only summarize it here. We were finally able to check in around 4 pm we found the bed one of our rooms had not been made up (pillow stacked elsewhere) so not sure if bed linens were changed or not. We asked for another room which we given. That said we found the atmosphere and pool area very pleasant, the front desk staff and restaurant food and service respectable.

    2
    « Cold room, cold food »

    When I entered the room the temperature was set at 67°. It was not comfortable at all. I had to turn on the heat in August to get the room up to a comfortable setting. The maid probably had it set at 67 so that it was comfortable for her while she worked, but certainly not comfortable for the guest. The complementary breakfast was as cold as the room. The eggs were overcooked and cold. The sausage was just lukewarm. When I mentioned all of this to the manager on duty his comment was "I'll mention this to people but there's nothing I can do about it now". A very unsatisfactory stay at the Best Western Motel in Mankato.

    4
    « Great Value for the stay »

    Breakfast was excellent, rooms are clean and beds are very comfortable. Pool area is large, breakfast is really good! Location is great, easy to get to. Price of the room was reasonable, very enjoyable nights stay.

    5
    « excellent Service »

    We stayed there 4 nights for a Car Meet in July. I can not say enough goods things about this Hotel. From the time you entered the premises you always felt welcome. The staff was very helpful with everything that you asked off them. The restaurant had excellent food at good prices. What more can I say, I will stay there again and will recommend this Hotel to everyone I know.

    3
    « comfortable and welcoming »

    We stayed one night. We were visiting Mankato to ride the bike trails. The staff was pleasant and knowledgeable. The room was quiet. The pool was larger than others, but we didn't use it. Also a whirlpool, but didn't use. We parked our bikes in the room.

    4
    « Great place to stay for a week of Vikings Camp »

    Love the free breakfast, easy parking and free wifi. Friendly staff and great overall value. Have stayed at this hotel on 3 different occasions and each time I am eager to return for next years Minnesota Vikings Training Camp.

    5
    « Pleased »

    We had a very comfortable pleasant stay. Room clean, comfortable, and cheerful. Free breaks excellent with plenty of choices. Waffles and pancakes. Beautiful lobby and pool area. Checked in on the late side but our request for a ground floor room was accommodated. Reported a couple of maintenance items for the next guest and was assured they would be addressed. Nice location, good wi fi made the overall experience a good one. We would come back.

  • 3
    « Exactly what a hotel should be at a minimum »

    This place is exactly what you expect and need a hotel to be. Reasonably up to date, clean, comfy beds, flat screen tv and clean bathrooms. It is more than a 3 star place but I don't want to set any false expectations. Due to being under the weather, I didn't use the pool but it sounded like it was good based on the happy sounding swimmers.Right off hwy 169, several restaurants within view, one on-site and a Perkins within walking distance. They accept pets and it has a family vibe going. One big plus is that it had better soundproofing than other places I've stayed at. Not once did I wake up in the middle of the night due to thin walls. I would stay again.

    1
    « Terrible customer service »

    This past weekend my family and I were supposed to stay at this location. After some very unfortunate events we lost our room (exp card and dead cell phone so no received call) This was frustrating because we tried checking in from 11am-2pm (sat in the lobby the whole time) but were not able to because the room was not ready, however the employee at the front desk took our name and noted she would let us know when it's ready. Well we had to leave for my sons baseball tournament and were not able to get back until 10pm. It was at this time we found out we lost our room. It was frustrating that they gave it away since we were clearly there earlier in the day. They have their policies however and it is what it is. The bigger issue is that when I asked the manager how they could help us his response was "It's not my problem" that is where I lost my patience. I asked for his manager, I asked this individual the same question and unbelievably I received the same response! I then called the hotel manager and explained that the issue with the room was unfortunate but not my biggest concern. I explained that two of her managers gave me the response they did and AGAIN I was told for a third time from the hotel manager that it's not their problem! Our entire team was staying there and needless to say will not be staying there again!

    4
    « Pleasantly Surprised!! »

    After reading a few not so good reviews, I was skeptical. We showed up with no reservations and were able to get 2 poolside, very spacious, clean and decent sized rooms for a very reasonable rate. The beds were very comfortable. The 5 of us ate in the bar and had a good meal. The bartender/sever was wonderful! Check in and out was smooth and easy. All employees were very pleasant and helpful. I would def stay here again.

    4
    « Great pool area »

    We stayed with our (2) great grandsons and had a ball at the pool. It's big and has depths for kids and adults. The water was warm. They have a large hot tub. The breakfast was very good. The room was nice and over looked the pool but came with (2) double beds instead of queen size. We booked for (4) people and found double beds uncomfortable (their website says double, not queen). I gave a review to BW and was told I could have gotten a roll away or booked (2) rooms(not good options). I'll be more careful booking in the future.

    4
    « Great for 4th Fireworks, Bar should be open more »

    We chose this hotel because we thought it looked close to where they shoot off fireworks on the 4th at Riverfront Park. IT WAS PERFECT!! We just pulled up camper chairs we brought and sat in the parking lot and the fireworks were fabulous. The staff was always friendly and the area was great. Some of the restaurants were closed on the 4th, but that's just a heads up. We had a great stay. My only complaint would be that the bar was seldom open. Now, that said, we stayed Sunday 7/3 (and the bar is closed Sundays) and Monday 7/4, and the bar may be closed most of the 4th, so maybe it really was not an issue, but I would have had a beer a couple times when it was closed.

    1
    « Great stay at a great rate »

    Was in town for a sporting event. The location was right down the road from the park we were at. Breakfast was really good. Price was good and the staff was friendly. Perkins restaurant was right down the road.

    3
    « Average stay »

    We stayed on the way to a shopping trip. The hotel is dated and does not seem upgrades. Staff was great. Food so-so. Breakfast was very good and well spread out. I'd say the biggest downfall we had was a ball tournament was in town and a bunch of screeching little girls were running around. They should put a group like that together in a certain area so that others don't have to hear the noise and running up and down the halls.

    3
    « adaquate »

    I was only here for one night, staying out of necessity. I was a little put off by the window facing the pool area. It was never possible to have the curtains open unless you want to be on display for pool goers, or your neighbors across the way. It was clean enough...some stains on the bedskirt and mattress, but my bedbug check came out clean. Location is fine, the cab service is quick and easy. They do have room service with limited choices for anyone with any sort of diet restriction (but hey, you're in Mankato)

    5
    « Customer Service Best Western Mankato, MN »

    My past stays have always been pretty much uneventful. The staff has always been friendly, the rooms quite and clean. The amenities are great and the Continental Breakfast is one of the best. Now I have experienced their customer service first hand after I made a booking error on the internet. I contacted the front desk who in turn gave me to Arlene who corrected the situation I created within minutes. She also gave me full credit for my booking error and booked me immediately for the original date I was looking for. Looking forward to my stay in October 2016.

    5
    « Best Western, Mankato, MN »

    We have stayed here multiple times and find it very customer friendly, and comfortable. Very convenient, with it being right off of Hwy 169. Beds were fairly comfortable, a bit soft, I prefer a hard mattress, but I'm sure it is great for most. Nice to have a restaurant right on the premises for a nice meal. Great continental breakfast, huge selection, and very clean.

  • 3
    « The room was okay and the Hot Breakfast was very nice »

    Hotel lobby looked spacious and clean all around. Check in was fast and easy. Front desk gentlemen were very courteous and helpful. The room was on the first floor and easy to get to. Our room number was 127. The room looked good but I did spot at least a foot long cobweb on the ceiling in the morning while sipping on the in room coffee. It had been there a while. I guess the house keepers haven't looked up at the ceiling for some time. The furniture that held the refrigerator and microwave had it's back side pulled loose most likely from the microwave being pushed back from closing the door too hard. The staples hanging out the back didn't look the best. Sleep was quiet and without problems. We were in town for a wedding and would most likely stay there again as the two demerits weren't that big of deal and the breakfast was nice.

    1
    « Rating based on customer service »

    I want to be clear that this isn't about the hotel itself. That was adequate, and I have no complaints about the basics. Well, the lack of handicapped parking spaces was pretty lame. The problem was, I reserved an accessible room and was shocked to see what they gave me. The toilet is free standing. No bars or railing next to it at all. I am in a wheelchair and pretty strong, but that is a HUGE safety hazard. When we called the front desk we were told they were "compliant with the standards". Not an apology, or a 'how can we help', nothing. I was told I could use the bathroom by the front desk. You know, the one about a mile from my room. Um, I am in my third trimester now. Any idea how often I pee? Ugh. I just couldn't believe how we were treated. I travel often, and as a disabled person some things can be dicey. But airlines, airports, and hotels almost ALWAYS go out of their way to make sure I am ok. This was just a complete lack of empathy. Won't be going back to a Best Western.

    5
    « Busy Weekend »

    What a pleasant surprise! I've stayed at Best Westerns and been disappointed but this one was wonderful! Emily was wonderful at check-in, the room was great and Charlie the bartender was fabulous! We had a great time and really enjoyed our stay!

    4
    « Serviceable Motel on a Main Route »

    This wasn't the newest or fanciest motel in Mankato, but it was in a good location, convenient to the route we were traveling. I would stay here again under the same circumstances. The staff were pleasant, the breakfast was good.

    3
    « Just alright.... »

    My husband, younger brother in law and I came into town for a sporting event. Upon arriving, the hotel was in a great location to the field that we had to go back and forth to for the sporting event, so that was a plus. Check in was amazing. I had the pleasure of being checked in by Thao who is truly the ideal type of employee for a hotel!!! Very knowledgeable about the hotel, restaurants, etc. He was very friendly and overall truly amazing!! My husband and I smoke and Thao was able to get us a room that we could easily access our car to grab things and to smoke if we needed to, so again, PLUS!!! Whatever you guys are paying him, its not enough!! Now, on to the rooms. Upon entering the room, it sort of smelled like wet dog. Like the carpets haven't been cleaned in a LONGGGGGGGGGGG time. The bathroom was slightly too tiny. Now, the pool. My husband, brother in law, and I wanted to take a dip in the pool/hot tub. When we got there, there were kids EVERYWHERE with no one watching them. Their parents were all just drinking in their own little corner, which made me feel uncomfortable. Another thing that bothered me was that these kids were throwing a ball back and forth from the pool to the hot tub. One actually hit me in the face. Because there were so many unsupervised kids, we left. Now, the breakfast. I thought it was rather weird that they had their breakfast in the pool area..... no one wants to smell chemicals in the morning while drinking their coffee.... just saying. Overall, I would say that this hotel was.... just alright.

    4
    « Comfortable bed and good breakfast »

    We spent an evening here. The front desk attendant Thao was very helpful. He got us a room near the exit so my husband did not have to walk a lot. Later he also found us names of Asian restaurants in the area. The food options in the hotel restaurant may be limited based on the room service menu. Breakfast options included waffles, pancakes, scrambled eggs, sausage, pastries, toasts, juice, coffee and tea. I would stay here again but not on weekends because it was noisy with a lot of children playing in the pool area till late.

    2
    « just ok »

    Our room and hallway smelled. overall impression was of a tired property. remodeled lobby and nice breakfast but uncomfortable beds. Nice they allowed a dog and had a good dog area close by. Pool seemed clean and nice.

    4
    « Food »

    Everything was great...clean room..comfortable bed...it was very busy and noisy at first but the noise settled down by 11...BUT the restaurant food was aweful. ..when we didn't eat our food at all just drank the coffee they asked us we told them it was not edible and they still made us pay..boo on them...

    5
    « Restored my faith in hotel service »

    After a terrible experience at the Days inn, we found ourselves needing a room late on a Friday night. They were wonderful, gave us a discount. The following morning we just missed the hot breakfast. The gentleman who was cleaning the breakfast up offered to make us plates and brought us eggs and sausage.

    4
    « As expected »

    Location is good; 1.6 miles from center of town. I used this hotel as my overflow booking when the City Center Hotel was full. The room was of decent size, the included breakfast was decent, the pool area was large and nice. The hotel is two floors, but without an elevator. This can be a consideration for some.

  • 4
    « winter blues retreat »

    On a wednesday night in cold winter night in Minnesota decided to take the little one for a night in the pool. Very nice hotel, friendly staff nice little break from reality. Only downfall was the hot tub wasnt so hot. Which was a huge disappointment. The hotel is currently going thru renovations. Judging by the progress so far it is going to be very classy yet affordable.

    4
    « Good Value »

    We stayed two nights for a family reunion. Breakfast was good, but very busy (typical selection, which is fine with us). The room was clean, and comfortable. We didn't use the pool, but it looked very nice. I think it would be great for a family.

    2
    « Old and Outdated! »

    Very old and outdated property. Looks like it hasn't been updated in 25 years or more. The Wifi was extremely slow and could not keep the connection so I was unable to work on my computer. Food and service in restuarant was below average. No elevator?!

    4
    « welcoming staff »

    Nice place to stay! The hotel staff is very friendly and accommodating. The continental breakfast is beautifully set up poolside. It is very clean and offers more variety then other hotels. However, I DO NOT recommend the attached restaurant! The service was slow and the food was cold. 2 of the 10 in our group could not even eat theirs because it was over seasoned with salt and siracha. When we tried to inform the restaurant manager, he laughed it off - literally!

    4
    « I'll stay here again »

    Nice hotel, needs some updating. Very clean, nice pool area and a very good restaurant. The service is outstanding in the lounge, I ordered food to go and it was hot, came with silverware and was prepared very quickly. Like most Best Westerns, the bed was very comfortable. For the price they charge, I feel it is a very good bargain. I do business in Mankato so I got a corporate rate which is probably why it was so reasonable but I would stay here if on vacation as well.

    3
    « Better than we thought »

    From the outside we were skeptical but the entrance is clean and updated so that put us at ease a bit. The rooms were ok but could use a deep clean around the walls, doorways, hallways. Not bad for the price but nothing exceptional.

    4
    « Family Trip to Mankato »

    Overall very good experience at this Hotel. Will stay there in the future. The Saturday Breakfast bar could have been set up a little sooner that morning. Buffet was being set up though out the service. It was eventually very good, but disorganized at the begging, moving things from one area to another.

    4
    « Great value »

    Good room at a fair price. I took note of some some older and recent reviews about the state of the hotel, but the remodel seems to have gone very well. The room was well-furnished, clean and quiet, and the building comfortably well-kept. I was not disturbed by other guests or road noise. It is within easy distance of Perkins (great place!) and other places as well such as gas stations and fast food, and just off the highway, making it a good place to stay for the night or a longer duration. Staff was friendly and helpful. Positive experience. Would stay there again.

    4
    « Nice stay, no elevator, great breakfast. »

    Very impressive hotel. Loved the full breakfast with eggs and sausage. The pool area was nice and clean and didn't overwhelm us with the smell. Staff was helpful. Air/heat was noisy. The pillows were "folded" into the pillowcase and very uncomfortable until the second night when I realized they were just tucked that way. Coffee pot in the bathroom seemed unsanitary, should have been out on the dresser. The hotel does not have an elevator and is very long with many hallways so there was a lot of walking.

    4
    « affordable »

    Comfortable room. Free hot breakfast made an affordable room even more affordable. Hotel restaurant served excellent beef nachos. Conveniently located near a Super America, Perkins, Subway and the freeway.

  • 2
    « Think Twice »

    I would have to be desperate for a place to stay before I would stay at this facility again. The toilet had not been cleaned in a very long time. Was a dirt/mold ring around the inside of bowl. The plumbing pipes you saw while using the toilet were covered with dust/mold. The mirrors were filthy. In other words, it looked like this room had not been cleaned in weeks.

    5
    « Nicely surprised! »

    Great place to stay. Has an enormous pool area with plenty of seating! The hot breakfast was great, I was full until dinner! Front desk staff was very friendly as were the housekeeping staff. Plenty of parking, free wifi and nice room finishings. We were pleasantly surprised, would definitely stay again.

 

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·Desde la autopista 169: tome la salida de Webster Avenue hacia el Best Western® Hotel & Restaurant. ·Desde la autopista 14: tome la autopista 169 sur y gire a la derecha en la avenida Webster Avenue hacia el Best Western® Hotel & Restaurant.