Habitación 1
Habitación 2
Habitación 3
Código ventaja

Best Western Premier Airport/Expo Center Hotel, Louisville

4110 Dixie Highway, 40216-3812, Louisville, United States - Ver en un mapa
Best Western Premier Airport/Expo Center Hotel - Vista exterior El Best Western Premier Airport/Expo Center Hotel se encuentra en el centro de Louisville. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Premier Airport/Expo Center Hotel está situado junto a la carretera I-264 y a 5 kilómetros del aeropuerto internacional de Louisville (SDF), lo que permitirá a los huéspedes en viaje de placer o de negocios disfrutar de la mayor comodidad durante sus desplazamientos a Louisville. Durante su estancia en nuestro hotel los huéspedes podrán acceder a lo mejor de la ciudad. Nuestro hotel goza de una fantástica ubicación a solo unos minutos de Churchill Downs, el Museo del Derby de Kentucky, el centro de la ciudad, el evento 4th Street Live y el centro de convenciones de Kentucky. Disfrute del vibrante centro urbano con el nuevo KFC Yum! Arena o del Derby de Kentucky en el histórico enclave de Churchill Downs. Aquí podrá encontrar una gran variedad de actividades durante sus viajes de placer. Nuestras 169 habitaciones han sido totalmente renovadas y modernizadas para satisfacer los nuevos estándares de calidad que esperan encontrar los huéspedes. Con camas con colchones con acolchado doble y sábana triple para una mayor comodidad, acceso gratuito a Internet Wi-Fi y televisión por cable con canales tales como HBO® y CNN®, los huéspedes se sentirán como en casa. Todas las habitaciones están equipadas con televisor de pantalla plana de 50 pulgadas, microondas, cafetera y mininevera. Nuestro experimentado y dedicado personal de ventas y catering está preparado para ayudarle con la planificación todo tipo de pequeñas reuniones de negocios o banquetes con un máximo de 150 asistentes. Además de ser un hotel de servicio completo situado a poca distancia del aeropuerto de Louisville, nuestro establecimiento se esfuerza al máximo para superar todas sus expectativas. Entre nuestros servicios e instalaciones se incluyen accesogratuito a Internet de alta velocidad, conexión Wi-Fi, una piscina cubierta y un centro deportivo con un moderno equipamiento.

Best Western Premier

Airport/Expo Center Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Desayuno americano completo
    Desayuno americano completo
  • Piscina cubierta
    Piscina cubierta
  • Lanzadera aeropuerto
    Lanzadera aeropuerto
  • Aire acondicionado
    Aire acondicionado
  • Salones / Bares
    Salones / Bares
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2020
Basado en la opinión de 111 huéspedes
NOTA EMITIDA
Excelente
92
Muy bueno
10
Normal
3
Malo
3
Pésimo
3
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
10
De negocios De negocios
23
En familia En familia
25
En pareja En pareja
22
En solitario En solitario
4
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Very nice hotel in a marginal area of town"

4
NoCleverCreation, Fort Wayne, Indiana 08/09/2020

Recently renovated. In fact, I think they had only been open for a week before we stayed here. The decor of the room was done in shades of gray. It was very nice! Combined with the blackout curtains, we had no idea when morning came and wanted to continue sleeping. The mattress on the bed was amazing. The TV channels were jacked up. All the local TV affiliates were on sub channels of 43 and 44 instead of being found at the lower end of the dial. All the stations in the single digits, tens, and twenties were not in digital. The bathroom was also very small. The door when open was in the way of the toilet. Breakfast was “grab, go, and microwave” due to COVID, which I though could have been done better. I stayed at another Best Western that handled the buffet-style with the cooks dishing the food out themselves. All they had were reheatable breakfast sandwiches, donuts, fruit, and yogurt. I did take issue that I felt a little snowed on the rate and didn't get what I booked and paid for. Apparently, the hotel industry in Louisville suddenly found that they weren't going to get the crowds they had expected for Derby. Many places began to lower their rates several weeks before. I booked a suite. Instead, I got a room that had a sofa off to the side of the bed. One of the reasons I booked here was because I thought I was getting a suite at the same rate as one of the normal rooms since the government rate is static and was lower than their regular rate for that room type. The same set of pictures happened to display for the suite and the standard king room, and each set showed two different rooms. I asked the person at the desk, who happened to be the manager, and she said that I got an upgraded room, that the standard rooms do not have sofas. I've been in plenty of standard rooms that have sofas. I could have just as well booked the standard room at a rate less than the government rate. This wasn't a suite. The pictures and description were misleading. They need to fix the pictures. A better description for the room would be “king deluxe”. Also, while the rates had come down they were still somewhat elevated. I was expecting a crowd. Instead, the parking lot was nearly empty the next morning. The room was nonrefundable once I booked it. While the hotel is close to Churchill Downs and sort of close to the airport, it's not on the side of those things everyone vies to be. Like most cities, Louisville is centric towards certain areas. Everyone wants to be on the east side. We wanted to as well, but it wasn't too far off path plus we thought we were getting an excellent room at an excellent rate. The hotel is not in a great area of town. Really, it's in a rather odd place. Their going to have a uphill battle, and I see them mostly attracting the unknowing business traveler. What few eating choices their were were generally working class establishments. Their was a pawn shop with rolling steel doors across the street. There is nothing there to do. Again, you want to stay on the east side. Although the room was nice, we ultimately wished we had stayed on that side of town. It was around everything we were doing. The manager was really nice though. She gave us two bottled waters when we checked in.

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello NoCleverCreation, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5024482020. Sincerely, Simone Mangold General Manager Best Western Premier Airport/Expo Center Hotel

"Amazing hotel, staff, and bar!"

5
User 18/04/2020

This is a little late but.... we booked about 15-20 rooms here in February 2020. My dad was in a car accident and didn't survive. Most of the family lives out of town so we booked this hotel for us and the visiting ministers. The rooms were super clean and nice (and I am a bit of a hotel snob), and the staff was extremely helpful in everything we could possibly need for those few nights. But that was just the start.... where we really felt that the hotel was superior to others that we have stayed in was, Ashley C., the bartender. Our days were fraught with sadness, stress, and so many decisions. By the time we got back to the hotel each night we were totally frazzled and in need of a stiff drink! It was almost closing time (both times) but Ashley told us that she would stay as long as we needed her. And, boy, did we need her! It wasn't just for the drinks. It was an opportunity for our immediate family to spend some much needed time together that wasn't at the funeral home. A chance to relax, share memories and laughs. She NEVER made us feel rushed. She was compassionate and a much needed “ray of sunshine”! Words cannot express our gratitude for her kindness at a time of need. THANK YOU, Ashley!!!!! The Nugent Family

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear MorticiaGail, Thank you so very much for this great review. We have been closed since March and are about to reopen back up by the 24th of August, or I would have seen your review sooner. We all here from the Best Western Premier recall your family and the unfortunate event that brought you all together. Again our condolences. Calling Ashley a "ray of sunshine" made me laugh because that's exactly what she is. Again I appreciate you for the review and for pointing out the great service she provided. Please stay safe and God bless. Sincerely Simone Mangold General Manager

"Best Western Exceeds Expectations!"

5
SgtRock9235, Ridgeway, Canada 21/03/2020

This Property was recently renovated & was Amazing! The most elegant BW Hotel we have ever stayed at! Grace, who checked us in was most helpful & very pleasant to deal with. With employees like this, BW has really raised the bar! She was a joy to speak with & took care of any needs we required in our room! Way to go BW!

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Sgt. Rock 9235, Thank you so very much for your review. We truly appreciate your feedback and to point Grace out for her service. I will assure that she will be made aware. Please stay safe in this crazy time and we hope to welcome you back in the near future. Sincerely Simone Mangold General Manager

"Superb Hotel!"

5
User 07/03/2020

Stayed at this property last September for my 50 year high school reunion. Only complaint was that they ran out of bourbon and Diet Coke half way through our celebration. Running out of bourbon in KY is blasphemy! I recently reserved three rooms for my wife and I and extended family members. When we went to the bar I jokingly probed the bartender, "Hey! We're not going to run out of bourbon again are we?" After hearing about my first stay she was very apologetic even though, as I found out later, she was not an employee at that time. Low and behold, the bar suddenly was out of Angel's Envy soon and did not have a backup bottle. They had every type of Bulleit bourbon on planet earth, but no Angel's Envy. Of course we took advantage of the opportunity and jokingly made light of the situation. Now onto a more serious review of our Bartender, Ashley I can't remember her last name but I believe it began with a "C." My family as well as others at the bar had a wonderful time chatting with each other and her. She was extremely delightful, courteous and professional, interacting with everyone there. I approached her after we decided to retire to our rooms and thanked her for helping us get through a very trying evening as we were preparing to bury my mother the next morning. I can't express in words my gratitude for the compassion exhibited as she found out. It's one of those situations where one had to be present to understand how important it was to me and my family. Thank you Ashley! BW is blessed to have you on their team.

"Exceptional Customer Service!"

5
User 01/03/2020

Great customer service. After realizing that we needed to upgrade our room last minutes, we called and spoke with a lovely young lady Ivory who helped up with our room needs. Her supervisor Alton was able to help us with our room rates so we could enjoy our weekend without the worry of an extremely high hotel bill. Thanks Best Western!

"Excellent Hotel"

5
User 28/02/2020

The service was great! !! The staff members we encountered were very friendly. The hotel was very neat and clean! the breakfast buffet was Delicious!!! Staff: Pingaia - Aaron, Sandra, Devi, Krishna were very helpful!

"Amazing service!"

5
User 28/02/2020

Great customer service, especially a very nice employee named Pingala Icrishna who helped out whenever she could! Plus, the whole hotel was clean and a great price to boot! Would whole heartily recommend!

"Outstanding Customer Service"

5
my2girlies, Madison, Alabama 26/02/2020

Traveling with a large group can be challenging but the staff at the BWP made it super easy. Alton and his team made the check-in process quick and efficient. Alton and his team were attentive to our needs and worked diligently to ensure a positive experience for their guests.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you so very much for your great review. It took a lot of Teamwork to make this happen and this Team surely got it done. We appreciate your feedback. Please let us know if there is anything else you may need or that we can do while you are here. Sincerely Simone Mangold General Manager

"WONDERFUL"

5
madison719, Columbus, Indiana 24/02/2020

what a nice stay from the moment we got in the door till we left everyone was nice the rooms are beautiful and CLEAN!!!! the breakfast was so good i hope the managers of this place looks at this i will say the front desk lady was so sweet and FUNNY SHE! My 2 year old even gave her a hug and she gave him candy thanks to everyone at this hotel!

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear madison719 Thank you so much for your kind review. We are excited to hear that you truly enjoyed your stay and even your son had some great experiences. Candy is always a good thing. We hope to welcome you again on your next visit to Louisville. Sincerely Your Team here at the Best Western Premier

"Quick sightseeing trip to Louisville "

5
HeatherP959701, Estero, Florida 23/02/2020

Hotel is clean, comfortable, and well maintained. Chelsea, at the front desk, was wonderful. She went the extra mile at checking to help us get checked in. The room was clean and quiet. Would definitely stay again.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello HeatherP959701, Thank you so much for your review. It was great to hear that you enjoyed your stay and everything was clean and quiet. We are looking forward to your next visit when you come back to Louisville. Sincerely Simone Mangold General Manager

"Very Friendly and Accommodating Staff"

5
User 20/02/2020

My husband and I stayed at this hotel while we were attending the National Farm Machinery Show. From the time we arrived to check in until the time we left, the staff was very friendly and always tried to accommodate our needs. All of the staff made us feel welcome and appreciated. Our room was clean, the bed was comfortable and breakfast was good.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello shouldbeskiing, Thank you for your great review. We appreciate the feedback and hope to welcome you back on your next visit to Louisville. Sincerely Simone Mangold

"Nice Place"

4
gpnayung, Springfield, Missouri 17/02/2020

Very nice place to stay. Was recently remodeled. Staff was very friendly. I would have gave this a 5 star but one of our rooms did not have hot water and they did not fix it. Otherwise I would definitely stay here again.

"Beautiful Hotel"

5
squansah, Louisville, Kentucky 15/02/2020

I've stayed at this location multiple times. Never had a complaint. The hotel is beautiful (it's new). Nice decor. The bathroom is smaller than expected but I managed. Would definitely be returning. The location is great. Lots of restaurants around.

"No way to hang clothes...greedy remodel"

3
User 13/02/2020

From my understanding this hotel just reopened after a 2 year renovation. How in the world do you spend two years on a renovation and leave out closets? When I was moved rooms I asked about changing to a room with closets. I was basically laughed at and told most did not have it instead they had a hook that hung on the door. Have you ever ironed a shirt and had to hang it on a hook and not a hanger to keep it wrinkle free? It does not work. I would expect this type of rooming experience with a microtel or other economy level hotels. NOT with a PREMIER Best Western. I travel all over the country for my work and even in downtown Manhattan, my rooms were larger than this 12' x 12' big enough for a bed only, sized room. The pictures were very misleading on the size of the rooms. And no where in the description did it state there was no place to hang my shirts for work. There wasn't even a place to stack my bags after they were unpacked. Incredibly disappointed in the greed shown in the remodel. It is obvious the remodel was to impress when you enter the lobby, not your individual room.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear 563deder, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Actually the installation in these rooms is to begin next Monday. I hope you will consider staying with us again in the future when your travels bring you back to Louisville. Sincerely Simone Mangold

"Thanks ALTON!"

5
Sheena G, Columbus, Indiana 06/02/2020

What a beautiful hotel! I only stay at Best Westerns and this is the 1st time I have stayed at a Premier, I was excited and had high expectations. Alton exceeded those expectations. The guest room was flawless and truly seemed like I was the only person that had ever stayed in there as there was no wear and tear whatsoever and beautiful modern decor. Breakfast was great as well, beautiful and spacious breakfast area!

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello Sheena G, Thank you very much for your great rating and even better review! We pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville. Sincerely Simone Mangold

"Excellent Customer Service"

5
User 06/02/2020

I stayed at the BWP for business, I am the liasion of a company that provides lodging to military applicants the day before they go to MEPS or boot camp. We stayed due to our site hotel not having enough rooms. The staff was accommodating and sincere, making sure our applicants were taken care of every step of the way. I throughly enjoyed Alton and Ashley, as they made the check in process smooth and hassle free. Highly recommend those two individuals, they are the best of the best. Also the third shift front desk agent, who I did not catch her name, was excellent as well. Definitely look forward to further business with the BWP!

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello LifeofTy123, Thank you very much for your great rating and even better review! We pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville. Sincerely Simone Mangold

"SUPER ASHLEY"

5
User 04/02/2020

The best part of my day was sitting at the resteraunt lounge with the very best customer care and service in a long time. Ashley C. You Are The Very Best! Highly recommend this Hotel and you better keep Ashley!

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you very much for your great rating and even better feedback on Ashley! Ashley and us pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville. Sincerely Simone Mangold

"Great place to stay"

5
bryang374, Columbus, Indiana 04/02/2020

The hotel was very clean and the service was great. We got in late after a conference and we were able to check in quickly because the front desk had all the paper work done and ready for our arrival. It was easy to get to with our conference being downtown Louisville.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello Bryang374, Thank you so very much for your great rating and even better review! We pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville. Sincerely Simone Mangold

"Traveling across country"

5
lindakerr8, Las Vegas, Nevada 01/02/2020

From the time we checked in with Alton, we felt like cherished guests at a high end spa/resort. His professional, knowledge and kindness was the standard for this hidden gem! Drinks and appetizers at the bar was a continuation of this amazing stay with Ashley and Steve. Our housekeeping staff on the 6th floor provided xtra towels in seconds and even waved at us on their way home for the day. Everyone and we mean everyone was super friendly and helpful...Krishna, Sandra to name a few, even the maintenance guys were funny and had jokes. Room and breakfast were good...but what makes people come back is the little things, whoever is inspiring this spectacular team...has got it right! I am a Disabled military Veteran and must travel with a SMALL Service Dog, no issues during our fantastic stay...10 STARS!

"A really nice hotel to visit!"

5
User 31/01/2020

Came to have dinner with a family member who was staying at hotel - the employee at front desk name Alton was very nice & helpful & the young lady at the bar name Ashley was really nice & very courteous. The food was really good & I love the cleanliness of this hotel. Looking forward to visiting again.

"Excellent service/ Staff"

5
User 27/01/2020

From the moment I walked into hotel Mr. Alton started the great stay,. In the morning Krishna , Sandra and Aaron had helped me asI was struggling due to lost of my family member. The newly remodeled build is great, rooms were just as described. The price was well worth it .

"Best Staff Ever "

5
I9477CIericl, Louisville, Kentucky 23/01/2020

This hotel is nice and clean. The staff is so friendly and helpful. Ashley and Alton have been excellent. 100% recommend and always have a Pleasant experience. And the breakfast is excellent too! Out of the five stays of stayed here since it's been open and not once have I had an unpleasant experience. Thanks again to the front desk worker Alton for being so good at his job. And Taking care of me.

"Great hotel"

5
User 22/01/2020

Clean and spacious rooms. Very friendly staff. Devi Pingaia and Mr Alton go above and beyond to help the guest. If your in the area this is the place to stay. Always a smiling staff eager to help with anything you need.

"Excellent service."

5
User 22/01/2020

From the moment we walked in Mr Alton was a help. We arrived a day early and he helped us extend our stay, and get the most for our money. Very pleasant and helpful. The hotel is very clean and the staff is very friendly. We have had a peaceful stay. Comfortable beds, good coffee, clean rooms, and breakfast is great.

"Great stop"

5
Aaron P, Angola, Indiana 15/01/2020

Hit the hotel for a quick overnight.plenty of well lit parking. Front desk was great. Quick and friendly. Breakfast was pretty good even getting there 30 minutes before it was over. Breakfast attendants, Aaron J. And Pingaia, were all over the place taking care of guests. We enjoyed ourselves and will return if in in the area.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Aaron, We're delighted to hear that you had a great stay with us. We'll be sure to Let Aaron and Pingaia know how much you appreciated their hard work. We look forward to seeing you again the next time you're in town. Thanks, Tom Kloss

"Best Service"

5
User 12/01/2020

I had the best experience and met the best 2 people in my life. Tammie Sanders and Bobby Nance (Security) made my stay enjoyable and fun. I will definitely be coming back to visit again. That spent time talking with me and keeping me company while I was here by myself on my visit.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for your awesome review! We'll be sure to let Tammie and Bobby know that they helped make your experience with us a memorable one! We hope that your travels will bring you back to Best Western Premier Louisville in the near future. Thank you again, Kelsey Front Office Manager Best Western Premier Louisville Airport/Expo

"New Years stay"

5
User 08/01/2020

The original room we were placed in did not have a closet to hang my husbands suit or my dress, it was a New Years dance were we there for, that would be my only complaint. Other than that our stay was great.

"Great place to stay"

5
AnneSFL, South Florida 05/01/2020

We wanted to get away last minute for a few days. We arrived at the hotel and were greeted immediately with warm smiles and excellent service. During our stay, everyone was friendly, polite and professional

Connector22546777712, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you very much for your great rating and even better review! We pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville.

"DMHS 1st Annual"

5
User 01/01/2020

Best Western Premier properties are way nicer than the old Best Western brand. The room was very comfortable and clean and had a good time I enjoyed my stay.was there for New Year event for DMHS 1st Annual

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you so much for taking the time to leave our hotel a review! We appreciate your positive feedback and are glad that you enjoyed bringing in the new year at Best Western Premier. We hope to see you again in the near future upon your next trip to Louisville. Again, Thank you for your lovely review. Best Wishes, Kelsey Best Western Premier Front Office Manager

"Waitresses"

5
User 01/01/2020

Piigaia Deli :Krishna Aaron , she took care of group made sure we had everything we need . Just a very great all around person . I enjoyed my stay here and will be letting everyone know about this Hotel.

"Excellent Overnight Stay"

5
User 01/01/2020

Pingaia and Devi was excellent waitresses. They were accessible for the entire restaurant. The renovations of the hotel is outstanding. I chose this hotel over another hotel for our New Year's celebration.

"Getaway"

5
rhondaf84, huntingburg 30/12/2019

Can't say enough about this place, the moment you walk in they greet you and make you feel welcome.All smiles and polite. The room was nice and clean (king suite) the only downside is the bathroom is very tiny, other than that the room is nice and lots of room. The breakfast area/bar/ restaurant area is very well kept and nice breakfast in morning. The pool area is nice with lots of seating around. Will definitely be back!

"Very nice place to stay"

5
Robert W, Sullivan 30/12/2019

This is a very nice hotel. Our room was beautiful and the bed was amazing. The only problem we had was the water in the shower wasn't real hot and the bathroom was very small. I like to take HOT showers but my husband doesn't so he was fine with the water temp. It was hot but not real hot.

"Merry Christmas"

5
User 27/12/2019

Our 1st interaction was with Alton at the front desk-excellent above and beyond customer service. Breakfast crew was good as well. Krishna was a little pushy but polite. We will stay here again. The indoor pool is lovely. All around excellent stay!

"Great new hotel."

5
65jenie, Beaufort, South Carolina 27/12/2019

Breakfast was awesome. Krishna Pingaia took great care of us. Brand new hotel. Beautiful room. Great salt water pool. Very friendly staff all around. Convenient location, a block from the interstate..

"Breakfast"

4
User 18/12/2019

Great breakfast, and the awesome breakfast staff (Devi, Krishna and Aaron J) was very helpful and attentive. The remodeled room and large TV is a plus. I wish we could have access to the HDMI on the TV to connect computer for work. Great stay overall

"Visiting family"

1
User 16/12/2019

Worst place ever I advise anyone think twice before u go there stayed booked thru a third party ended up getting billed on credit card still haven't received my money back getting railroaded with management which in my advice sucks would not ever stay there again please if u want your money find another place to stay and the area is not worth it either been to many hotels and this by far has been my worst experience will be calling corporate and filing a complaint

AGMBWPL, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
I am so sorry to hear that you did not enjoy your stay with us. We pride ourselves on delivering a first class experience for all our guest. Please reach out to me a the hotel to discuss your experience. We do thank you for staying with us. I look forward to hearing from you. AGM

"brand new hotel"

5
User 16/12/2019

This hotel is newly remodeled. Best Western Premier properties are way nicer than the old Best Western brand. The room was very comfortable and clean and had many outlets for phone charging and electronics. Breakfast was included in the rate, the selections were plentiful and the food was fresh and tasty. I would recommend this hotel.

"Great customer service"

5
615ednav, Louisville, Kentucky 15/12/2019

I just spent the weekend at this hotel and they have a new system and the lady that checked me in, Ms Grace, was excellent in dealing with the new system. She was very friendly and welcoming. Kept apologizing over the wait time due to the new system. She even informed me about things around town for me to take my kids to. Her coworker Tressa? I believe her name was. Was also very helpful over events around town.

"wonderful stay while touring Maker's Mark Distillery"

5
User 15/12/2019

Fantastic! Accommodations were great, clean and comfortable. Staff was fantastic...Alton, Theresa, the dining an bar staff all did a great job . Would strongly recommend ! We stayed in a suite that provided not only room for our things, but additional seating for guests. Although we didn't need it, there was a full service laundry room that was easily accessible. Also the pool and exercise room were very nice. The food was also very good.

"Great overall experiance"

5
User 11/12/2019

From the moment i walked in, I knew i had found a great hotel. The workers were great, the hotel was clean and newly renovated, and the area was great as well. I would recommend this place to all of my friends and family members. Alton was a great host and really stood out by helping us.Also Thersa and Kelsey were great.

"Highly recommend!!"

5
User 09/12/2019

The property was recently renovated. Super clean! Staff was welcoming and just so nice and friendly. Sade, Mario, Ashley,Norman and Theresa made you feel like You were family. If I could give 10 stars I definitely would

"Great Service and Awesome employees"

5
User 06/12/2019

I had a short stay here and was utterly impressed with the professional and over accommodating service of every employee I met. Specifically the front desk associate Grace, security guard Jay, and restaurant associate Tarra. These three, amongst others, made being away from home fun and enjoyable. I am headed back and plan on staying here again! Also the accommodations were very nice and newly renovated.

"Fantastic Stay for a week-long business trip!"

5
User 03/12/2019

This property is beautiful and the rooms are fantastic. From the check-in where Terri had everything ready for me early, to the day we left with hugs from everyone, I couldn't have asked for a better stay! The beds were comfy and the shower was decent. The breakfast is great and the ladies attending are very helpful.

"HIDDEN GEM!!!!"

5
User 02/12/2019

EXTRAORDINARY staff, location, comfort, value and aesthetics! Conveniently located next to the expressway- restaurants nearby, close to downtown Louisville, Churchill Downs, shopping and local churches.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for taking the time to leave such a lovely review! Your feedback is much appreciated by all of us here at Best Western Premier. We hope to see you again upon your next trip to Louisville! Thank you again, Kelsey Front Office Manager

"Fantastic stay!"

5
User 27/11/2019

I had seen this hotel from the outside but I would never have imagined it was this beautiful inside. Top notch service. Employees willing to please and a smile on every single persons face. Pretty fantastic! I recommended it repeatedly before my stay even ended and I am really looking forward to returning very soon.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for your awesome review! We appreciate such positive feedback! Top notch customer service is one of our main priorities so we are glad we could exceed your expectations. We look forward to your next stay and thank you again for stay with us at Best Western Premier! Best Wishes! Kelsey Front Office Manager

"Happy Customer"

5
User 20/11/2019

I had the greatest time at this Premier. I've traveled a lot and stayed at a lot of hotels with food service and a bar. By far, this hotel had the best service ever. The FOOD by Chef Tia and the DRINKS by Alicia B where the best. You couldn't ask for a better experience. 5 star all the way. I wasn't a Best Western rewards member until now.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for taking the time to leave us a review! We are very pleased to know that you had a great experience at Best Western Premier Louisville. We will be sure to let Tia and Alicia know that they helped to make your stay a memorable one! We hope to see you again upon your next trip to Louisville. Also, a big thank you for becoming a Best Western Member. It is the fastest way to a free night stays and points NEVER expire! Thank you again, Kelsey Front Desk Manager

"Excellent"

5
User 17/11/2019

I would just like to say that this hotel is very nice and beautiful everyone on staff is very good and sweet I'm very professional I might add for the neighborhood that it was in I was just also like to say that Grace went above and beyond you help us with our stay we did not know where we was and she recommended some attractions that were going around in town and I'd also like to add that Teresa was very helpful as well

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for taking the time to leave our hotel some feedback! We appreciate your compliments on our staff. This sort of feedback helps fuel our staff to keep up the hard work so thank you! We hope to see you back at Best Western Premier Louisville again in the near future. Best regards, Kelsey Front Desk Manager

"Great hotel"

5
Regina F, Denville, New Jersey 15/11/2019

The room and hotel was very nice. From the initial check in with Ivory to the whole experience, great hotel. The dining area is very nice. All staff was very nice, including Krishna, Pinggia, and Devi were very helpful during breakfast.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello! Thank you for your positive feedback! We'll be sure to let the employees that you mentioned know that they helped make your stay a great one. We hope to see you back in Louisville in the near future! Thank you again, Kelsey Front Desk Manager

"Love Best Western"

5
vgoins73, Shelbyville, Kentucky 13/11/2019

Everyone here helped to make our stay great. They are the most kind and caring staff than any hotel we have ever stayed at. We've stayed here and Frankfort and they're both wonderful people and I'd recommend highly.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greeting! We appreciate you taking the time to leave us feedback! Thank you for your compliments on our staff. Customer satisfaction is our highest priority so your review means a lot to all of us here at BWP! We look forward to seeing you during your next to Louisville! Best wishes! Kelsey S. Front Desk Manager

"Horrible area"

2
courtneysize24, Dayton, Ohio 12/11/2019

The hotel was nice and all of the staff was very friendly. I have no complaints about the inside of the hotel. It is in a very bad area, which we did not expect. Dingy and sketchy, I felt unsafe outside. Staff wasn't trained well.

AGMBWPL, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
We are sorry that you felt the area was not up to your expectations. Our hotel is upscale & we do attract the guests to our hotel. Thank you for staying with us and we hope to see you again soon.

"Highly Recommend Best Western Premier"

5
User 11/11/2019

Excellent customer service and extremely clean! Breakfast was very good. We attended a youth conference and a total of 10 in our group. We were blown away not only with the appearance of the hotel but also by the kindness shown to us from all of the staff. Highly recommend staying at this hotel.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for taking the time to leave our hotel a review! We are so glad that you enjoyed your experience with us. Your review helps positively fuel our staff so thank you again. We hope to see you back at Best Western Premier Louisville in the near future! Thank you again!

"The Staff Makes the Experience Great"

5
2retiredteachers2015, Dunedin, Florida 09/11/2019

The staff at this hotel is amazing, hard-working, and friendly. The rooms are beautiful, roomy and the hotel is kept very clean. The location of the hotel is very close to the Airport, and they supply an airport shuttle. There is a very good pizza restaurant in walking distance, and a small hotel bar and breakfast area. Overall, the stay was very nice. Each person on staff had a friendly disposition and went about their chores, checking with each other frequently. We were filled with affection for these people. We engaged in conversation with them multiple times, and learned things about their families as we shared things about our family. Their honesty and hard work, but happy conversations with us really made our week-end. You couldn't find better people anywhere! We'd come back.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Good afternoon, We appreciate you taking the time to leave our hotel a review! We are very pleased that you enjoyed your stay and were impressed with our staff + services. We look forward to your next stay with us here at Best Western Premier and hope that your next stay is just as enjoyable. Again, thank you for your amazing review! Best, Kelsey Front Desk Manager

"HR Manager"

5
User 06/11/2019

The customer service was exceptional during my stay at Best Western Premier Expo (Alton, Teresa, Ray). You have a real gem in your staff--full of potential. The type to put your business on top. I will be back. Thank you!

"Best Hotel"

5
User 04/11/2019

I have stayed at there Hotel on two seperate occasions, both times I felt very comfortable and relaxed and all of the staff was very helpful making sure I was aware of all of times everything opened and closed, Breakfast was exceptional.

"The Best Hotel On Dixie Hwy"

5
User 03/11/2019

Premier Best Western is the hotel to stay in comfortable beds, spacious rooms. The front desk attendant Alton Jefferson is very sweet and helpful he's awesome he went the extra mile to make sure I was comfortable. I would recommend this hotel to all my family and friends. Once again thanks Mr Alton Jefferson

"Excellent room, even better service"

5
mikea5112, Olney, Illinois 30/10/2019

My Fiancee and I had to come to Louisville overnight due to a family emergency. Most of the rooms in town were sold out due to a concert and a convention. BWP was able to find us the last available room on short notice. We checked in to an exceptionally clean and comfortable room at 3 AM. The service from the front desk staff was incredible throughout our entire stay. The one downside to the hotel is the location, which could be hard to get in and out of during rush hour, though we did not experience this. We will stay here again in the future.

"very nice accomadations"

5
User 21/10/2019

nice, up to date hotel room, except the pillows were both too full for me - wished I had a somewhat flatter pillow option. The toilet was running constantly when we checked in, we were getting ready for a wedding rehearsal, we reported and when we were leaving, the maintenance person arrived (perfect timing) and it was fixed when we got in that night. Breakfast was great and so nice that it was served till 11 - that way we were able to sleep in after an early morning flight the day before and late night rehearsal dinner. Found all the staff to be very courteous and helpful.

BWPLV, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to leave a review! It sounds like you enjoyed your stay and we are so happy that you did. We apologize for not having many other pillow options but we hope we can make it right next time you visit Louisville! Again thank you for staying at Best Western Premier.

"Class Reunion"

5
User 21/10/2019

The rooms were nice, clean and spacious. The front desk staff were excellent and informative. Housekeeping and all staff members were friendly and helpful. Amenities were great too. Our event space was spectacular! I highly recommend this hotel.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for your review! It looks like you had a great stay and we hope to see you again in the near future!

"High School Reunion!"

5
User 20/10/2019

We just had our 1984 Class Reunion there last night and it was Amazing! So many friendly faces with the staff and very responsive in every way to meet our needs. Rocky was an engineer that helped with set up etc. Ray Smith great Catering coordinator and Caesar Lanceta, GM's customer service reflects in his staff. Hotel beautiful with it's renovation to hold an event OR stay overnight... suite on the 2nd floor gorgeous!

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Wendy, Thank you for taking the time to leave us a review. We are so ecstatic that your reunion went well. We'll be sure to let everyone you mentioned know how happy you were with their service. Please come back and see us soon! Again, thank you for your review.

"PRP 1984 High School Reunion"

5
annette42503, Crescent, Georgia 20/10/2019

I attended my class reunion at this hotel. I will have to say that Caesar Lancetta and his staff went above and beyond to ensure they met the needs of our get together. Space was appropriate, food was great, hotel and accommodations were clean and well kept! Staff very attentive during the event! Highly recommend!

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Annette, Thank you for taking the time to leave us a review. It means the world to us that you were satisfied with the service you received here at Best Western Premier. We plan to keep that up and your review will help drive us! Again, thank you for your review and we hope to see you back in Louisville in the near future!

"Surprisingly wonderful!"

5
User 20/10/2019

We were enjoying a short family fall break trip and many of the hotels we looked at were booked. So happy we found this one! It was conveniently located to everything we wanted to do without getting involved in all the downtown traffic. Just a short drive after late evenings at the Jack O Lantern Soectaculat and KK Halloscream was awesome! The hotel was very clean with lovely decor and pretty quiet for being fully occupied. The free breakfast and parking made it an even better value. Although I agree with the other reviews...a little window covering in the breakfast area would be really nice :) The pool was clean and reasonably sized. But above all...EVERY person we talked to on staff was so friendly and courteous. We shared the elevators multiple times with folks working around the hotel and they were so nice. They asked us how we were enjoying our stay, and if we'd done anything fun, and if we needed anything. They even gave us a few tips if they knew anything about where we were headed. The front desk staff at check in and check out were super helpful, nice, and efficient! Our kids even commented on how nice the people all were, and that we should stay there again. Thanks for helping to make our trip great!

"Great Hotel at a Great Price"

4
User 15/10/2019

We stayed here over a Friday and Saturday night. The hotel was exactly as pictured. Our bathroom was a little tight, but it was nice nonetheless. Our room was located right next to the elevator so we had a lot of outside noise, but we understand they can't do a lot about that. The only thing they need to fix is adding some sort of window treatment in the breakfast area. The sun was blinding in the morning. The food selection was decent though.

"Beautiful Hotel"

5
Deanna C, Paducah, Kentucky 14/10/2019

The hotel is gorgeous on the inside. It was under another brand years ago and I did not think Best Western would be able to compete with the old owner. Boy was I wrong. I loved the color scheme. The grey and yellow color scheme was fresh but inviting. Everything was fresh and new. Free parking and breakfast are great perks. The staff was very friendly and helpful.

"Best customer experience and stay"

5
jordvnm, Atlanta, Georgia 14/10/2019

The room was beautiful and I've received the best customer service by the front desk worker Grace! She was amazing friendly and very helpful especially with earning points with best western! I love her dedication to the job and how she made me feel especially after 2 long flights and late check in , I needed the boost and she gave it to me!

"Great Stay"

5
sarahkate1883, Hebron, Kentucky 13/10/2019

Beautiful hotel, very clean, friendly staff, great complimentary breakfast and nice indoor pool. The decor is updated, very pretty and clean. It has a nice bar and restaurant area as well. We were very close to all the stops we had-KY Science Center, Iroquois Park, etc.

"Very wonderful motel"

5
L8502BJleet, Paducah, Kentucky 13/10/2019

This is the first time we stayed at this motel and it was a very wonderful experience and we had decided any more trips to Louisville we will be staying at this property from now on. We really enjoyed our stay

"Great Best Western"

5
AuntieGrizelda, Chicago, Illinois 11/10/2019

Best Western has never disappointed us. This was a very welcoming, friendly hotel. Since our room wasn't ready exactly at check-in time, they accommodated us with a free dinner and free snacks and drinks to hold us over. Plus we had a comfortable area to wait.

"Very nice hotel"

5
ArkansasSheila, Gatlinburg, Tennessee 07/10/2019

For the price I paid, this was an excellent place to stay. The hotel was beautifully decorated. The only issue we had at all was to do with loud guests in the hallway late at night. We were near the elevator though. Overall I have no complaints about the hotel itself and would definitely stay again.

"Great new Hotel"

5
Linda T, Pagosa Springs, Colorado 04/10/2019

A friend and I were on a week long genealogy trip and stayed two nights here in early October. What a delightful stop after full days of researching our roots. The hotel is very clean, beautifully appointed with comfortable rooms and beds and a great breakfast in a comfortable enjoyable breakfast room. The staff is very friendly and helpful, especially Rocky and Elton. I would highly recommend this property and will stay here on my next trip to this area.

"Louder than life festival weekend"

4
Mark B, Pensacola, Florida 03/10/2019

We stayed at the best western premier for the louder than life festival sept 27 through the 30th. It is a beautiful redone property. The remodel was tastefully done with great colors and furnishings. The bed was very comfortable and everything was exceptionally clean in the entirelhotel. The staff i encountered we super nice, friendly and eager to help. Front desk staff extra nice and helpful along with the van driver and the breakfast staff. And the bartender was great as well. One negative i have to share. This hotel has the worst water pressure i have ever experienced. You would think with the beautiful remodeled bath, water pressure would have been on that list. I think they need new shower heads or maybe just a new water pumping system, but it was not much more than a trickle. But we survived. Would have received five stars if not for the water situation.

"Louisville Stay"

5
gerryf_10, Doylestown, Pennsylvania 30/09/2019

We stayed at this Best Western in Septmeber of 2019. We found everything to be a positive experience. While eveyone was friendly, we were especially pleased with the front desk clerks, the breakfast crew and the travel man, Mario. We would stay there again.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Gerry, Thank you for taking the time to write a review about your stay at our property. Mario and the staff was very pleased when I shared your comments with them. We hope to see you again in the near future. Sincerely,

"Best hotel staff in town!"

5
User 29/09/2019

It is a very nice hotel, great staffs. Everyone are super friendly and welcoming. Mario is especially awesome to give me a little story and whats happening in town! Thanks a lot! I would 100% recommand he hotel.

"Best group of hotel staff ever!"

5
QueenAnnie, Marion, Indiana 29/09/2019

Clean and safe hotel in an otherwise not great area of Louisville. Alton Jefferson at the front desk was amazing and went above and beyond with customer service. Maurice the shuttle driver was great. Enjoyed conversation with him while he transported us to the airport. This was a great restful place to stay!

"Great Stay"

5
User 27/09/2019

Great hotel, nice staff. Especially Mario! He was so down to earth, witty, and helpful. I will be booking here again in the future. I've stayed at 5 star with less service that here. Keep up the good work.

"Very welcoming!"

5
User 26/09/2019

Nice, clean and well maintained property. Excellent customer service - from Mario who greeted us at the airport to Alton at the front desk - refreshing to be welcomed with a smile and to stay in an establishment with such hospitality.

"Bourbon & Beyond stay"

4
Charlie S, Lawrenceburg, Indiana, United States 26/09/2019

The staff was very helpful, all of them from the front desk to the maid. Location is nice, right off of the I-264 and the rooms have been remodeled and our room was very comfortable. They also have a nice, large breakfast area - however it was rather noisy this time due to a kids soccer team being down at same time we were looking to have breakfast - but that is not the locations fault, just bad timing.

"Very Satisfied"

5
512valar, Algonquin, Illinois 25/09/2019

Had a problem with the air conditioning when we first checked in. Talked to the front desk personnel and the problem was fixed during the time we were out to dinner. Very happy with the service, room and staff at the hotel.

"Nice stay, great staff"

4
User 23/09/2019

The hotel was nice. It was VERY busy this past weekend because of the music festivals going on in the city, and the service was still of quality. The front desk was understaffed though honestly. I felt bad for the sweet & professional girl Kelsey managing the front desk because she had no help and a handful of unforgiving customers almost every time I was in the lobby. Overall I'd say it's a decent hotel, just understaffed.

"Much nicer than it looks"

5
59kipw, Topeka, Kansas 22/09/2019

What the outside of the hotel is lacking, the inside makes up for it. Our stay started with one of the friendliest greetings that I have ever received, and all of my experiences with staff stayed on that level. The only areas that I found lacking were the breakfast and the parking lot. The parking was actually much safer than I had been concerned with, and the breakfast was good, but very average for selection.

"Good clean place to stay"

5
Profittky, West Liberty, Kentucky 18/09/2019

I stayed here with 2 friends to be close to the airport for a trip. The hotel was clean (first priority) roomy, and nice. Staff was friendly. I liked everything about it. I read other reviews that it didn't look like a safe neighborhood but I thought it was just on the outskirts and I didn't feel unsafe. It had a nice big roomy parking lot. The trip to the airport was quick. Nothing negative at all, I would stay here again. I liked the lotion and shampoos that they had in the rooms too.

"Best customer service EVER"

5
User 07/09/2019

I have stayed in fleabags, five star hotels and everything in between, and I can honestly say this hotel had the best customer service I've ever seen by EVERY SINGLE EMPLOYEE. Front desk was friendly and professional, housekeeping greeted us in the hall and asked us how our stay was, the lovely woman who ran the breakfast buffet was doing everything possible to make sure we were happy... even the maintenance staff outside on break called out-we hope you enjoyed your stay! when we were checking out the manager greeted us and asked about our stay and how it could be improved. Truly impressive. The rooms were nicely renovated, beds were comfy and the buffet was one of the better I've had. The only negative was the location. It is in a sketchy neighborhood and I was hoping my car would be safe (it was) If this was in a nice location it would be packed every night!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Teresa, What a fabulous review. Thank you for your feedback. Our ultimate goal is customer satisfaction and I am glad we exceeded your expectations. We hope to see you again in the near future. Sincerely,

"Satisfied"

5
leefred2010, San Diego, California 06/09/2019

Visited Kentucky for a wedding. Needed a hotel close to the airport. Not the nicest neighborhood, but the hotel was clean, price was reasonable, staff was excellent and breakfast was great! I highly recommend this hotel.

"Luxurious rooms"

5
Klikes2travel, Chicago, Illinois 03/09/2019

If I didn't know better, I would have not believed I was at a Best Western. Our double room reminded me of a higher-end hotel in NYC.The decor was luxurious; the beds were firm; and the hotel was quiet. The food at breakfast was also great as there were fresh blueberries, fruit salad, almond milk, as well as the usual offerings like waffles, eggs, etc. As others have mentioned, the area around the hotel is sketchy and can be a bit scary if arriving at night. Apart from that, it is minutes away from Churchill Downs and right off I-264.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Guest, What an awesome review!! We love it when our guest are satisfied with their stay. We look forward to a return visit. Sincerely,

"Definitely a place to stay at"

5
jerryross1945, Henderson, Kentucky 02/09/2019

Checked in late on a Monday evening, August 26th. Check in quick. Atevlate dinner in the hotel restaurant and service and food excellent. Room first rate, cleanliness, big fluffy towels and very comfortable bed.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you Jerry for your recent feedback. We strive for excellent customer service and I am glad we exceeded your expectations. We look forward to welcoming you back in the near future. Sincerely, Nanette

"Don't be scared. It's a GREAT hotel."

5
User 03/08/2019

As others have posted, this hotel is in a not-so-nice area, but don't be scared. It is a great hotel. The service was top-notch, the room was both recently renovated and absolutely immaculate, and I felt very safe here once I was indoors. ;-) I picked it because it was close to Churchill Downs where I had a meeting at zero-dark-thirty the next morning. It's about 3 minutes from there and an easy drive on surface roads. I have to say the front desk staff were tremendously helpful, warm and welcoming. I'm coming off a previous bad experience with a Best Western and this hotel completely redeemed their entire brand as far as I'm concerned. I nearly bailed on this reservation in favor of the five-star Brown's Hotel, which was LESS expensive on my travel date, but decided in favor of convenience given my time limitations. Great stay, would stay here again. Many thanks!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay at our hotel. Our staff was awfully happy when I read your comments to them. Our hotel strive for excellent customer service and I am glad we were able to provide great service to you. We hope to see you again soon.

"Stellar"

5
TRomney63, Mesa, Arizona 02/08/2019

This was a great place to stay! The staff was friendly and accommodating. The room was updated, clean and cool~ It was a wonderful place to stay and I cannot say enough nice things about the front desk staff, housekeeping and the shuttle driver. Wonderful experience!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Ms. Romney, It was such a pleasure having you as guest at our hotel . Our staff was so thrilled when I shared your awesome comments with them. We look forward to welcoming you back in the near future. Sincerely,

"Nice stay"

5
User 17/07/2019

I will stay at this hotel again. All of the staff were very friendly. The hotel has been updated and is very clean and comfortable. Easy access to the expressway. Good breakfast. The pool was also nice.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Cathy, Thank you for an awesome review. We are looking forward to welcoming you back in the near future. Sincerely, Nanette Front Office Manager

"Good night stay"

4
User 09/07/2019

Had no idea about the Louisville area and when we arrived it looked a little shady but we ended up having a good night sleep here. Annoying that they wanted to charge $40 to check in 30 minutes early though. Literally was ONE car in the parking lot so there was no reason we couldn't check in as no one was there. We checked into our room to find a maintenance worker fixing something so had to go back down to the front desk to get a new room. She was apologetic and got us a new room right away. The pool area was good and the place seems brand new.

"Hotel stay"

2
User 09/07/2019

Over priced. Breakfast was fair. Breakfast staff was arguing in front of guests. Had to change rooms in the middle of the night because our shower didn't work. One person at the front desk at all times and long waits.

"WEDDING ANNIVERSARY 60TH YEAR"

5
User 07/07/2019

Mr. Curtis Patterson and Mareo did an outstanding job in making sure that my parents wedding anniversary celebration was a success. Curtis and Mareo went the extra mile to ensure that our accommodations were in tact and that the celebration went well. The room was clean, the set up was was nice, bathroom was clean and nice.

"Frustrating customer service"

2
MeganS1072, Canton, Ohio 05/07/2019

We were asked to move rooms 2 times within 24 hours of our stay because of plumbing issues (toilet breaking and another pipe leaking into the room below) and no measures were taken to improve our experience because of this. We actually ended up in a smaller room than when we started and they didn't even attempt to make things right. On top of this, we had issues with our key cards and weren't able to get into our rooms twice. When I said something about this we had a cleaning employee give us a snarky response about having our card near our phones and that was the reason that BOTH of our key cards didn't work, which makes no logical sense. All in all, the fact that we were trying to be very understanding and nothing was done to make the situation right felt very wrong and i'm very unlikely to return to a Best Western if that is how things are handled.

"Great staff!"

1
D233BQcarlm, Waukesha, Wisconsin 01/07/2019

Enjoy our 2 night stay very much. All the staff were great to work with. The place was being renovated and had one elevator down. The unexpected fire alarm (because of a renovation issue) turned out to be a blessing - we spent the day at Churchill Downs.

"Pleasantly surprised"

5
2MyCents, Charleston, West Virginia 25/06/2019

Had an unscheduled stay in Louisville and all the downtown hotels were booked, due to a convention. Called the Best Western Premier and they were able to get me, and 6 others that were in my group, a room. The hotel is in very good shape/modernized, as it has just re-opened after switching from a Holiday Inn to a BWP. There are still a few finishing touches being applied to the exterior to finish up the remodel, but they are open for business and eager to make this place the best! From the moment we walked in the door, the staff was super friendly and knowledgeable. There is a bar in the lobby and a hot breakfast area too. The indoor pool is spacious and the gym has the standard cardio equipment, plus a rack of free weights. The room was very clean and comfy, with a giant TV for my viewing pleasure. The WiFi was free and fast as well. All in all, this Best Western location has certainly raised the standard for others to try and compete against.

"Best Breakfast"

5
User 21/06/2019

The best breakfast buffet. I was impressed with the overall look of the hotel. Beautiful remodeling ! Staff very friendly and accommodating -no matter the hour of day or night. Very good experience and we definitely stay again.

MeganKNuckles, Guest Relations Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Curiosity, Thank you for sharing your experience with us. I will be sure to share your great feedback with the team. Thank you

"Fresh Paint"

5
User 12/06/2019

This Hotel is all redone and very Nice. We checked in and were given several great options for Local (walking Distance) BBQ Joints. Staff was super friendly, and helpful and we did a late breakfast and the personnel was very responsive in making sure we were fed. Only two complaints too much Chlorine in the pool, and as all Hotels poor door layout for bathroom!! lol

Megan K, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Wanderer, Thank you for sharing your experience with our hotel. Our Staff thanks you for your review. We hope that you return to The Best Western Premier Airport/Expo Center hotel in the future. Thank you

"My Stay at the Preimer"

4
Camper10203827721, Chicago, Illinois 10/06/2019

The Preimer was all that I wanted in an hotel, perfectly located, service was Excellent, I was upgrading to a Single king sized room, I join the Best Western hotel club in which I earn snacks and two beverages, I was truly impressed with the cleanliness of my room.

"Last minute and awesome!!!"

5
ceejay65019, Smyrna, Tennessee 09/06/2019

The staff were very nice. Location was great. If ever in the area again and need a place to stay this would be our number one choice. The room was awesome. The parking was great even on a rain day. Appears to be a new hotel.

"Worth Every Dollar"

5
Paradise09871121387, Miami Gardens, Florida 05/06/2019

I booked this hotel based solely on its location and reviews. It appears new as there was exterior construction happening in the parking lot. Every other higher star hotel we considered charged for parking which was not something I'm willing to pay for as a conscious consumer.

"Great Environment!!"

5
User 28/05/2019

My stay was perfect and will be coming to this hotel again. The service was excellent even down to the staff speaking to you as you were either staying or leaving the hotel. The rooms were very spacious and comfortable!!!

"Overall it's okay"

3
LoveTravelAC1638, Chicago, Illinois 27/05/2019

There's construction going on outside the building.The room was clean and comfortable, but the toilet was leaking, making the sound all night long. Another complaint was the staff wasn't friendly/professional. We arrived to the hotel before 4pm, being a Diamond member, I tried to check in earlier (we had kids and elderly people). I have stayed in so many BW, they always allow me to check in 1 or 2 hours earlier, but not this time. The staff told me that I had to pay $30 for earlier check in or I had to come back later. So we left and returned at 4pm. I wished she could have said it in a better way.

"Room for Improvement"

3
davidbQ7226FM, Fort Wayne, Indiana 24/10/2017

Room was clean but outdated and tired. Picture frames and furniture chipped up bad, hole in darkening blinds, drywall patching... Staff was nice and had a good breakfast. Hotel is currently under renovation and expect the renovation to resolve the above issues. Not worst but not the best area of town... easy access off interstate.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Mr. Dave B, Thank you for your review of our property. We appreciate you taking the time, and apologize for the decor of your room. The renovation will most definitely take care of those issues. We hope you will come back in mid 2018 and check out our finished product. Thank you, Megan H

"Clean & comfortable"

4
Family326, Wethersfield, Connecticut 21/10/2017

We came to Louisville for a show at the expo center. This hotel was easy to get to and offered a nice continental breakfast and fresh coffee in the lobby. We used a popular ride share service and it was easy to get back and forth to the expo center. The hotel was clean and very comfortable. It's obviously going through some renovation but that didn't inconvenience us at all. The staff was super friendly and tried hard to accommodate us. The area didn't seem great, but we didn't plan to walk outside so it was fine with us. Would stay there again.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to review us, we are happy you enjoyed your stay, and hope you will come back and see us next time your in the Louisville area. Thank you, Megan H

"Saved us!"

4
tincolandscape, Tuscaloosa, Alabama 19/10/2017

We Had booked days inn (arthur street ) only to discover it was a DUMP! We got our $ back and finally found a room here. Great front desk staff! Clean room and great bed! Under renovation but a comfortable stay regardless.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to review our property, we are so glad we were able to help in your time of need. Please come back and see us should you ever find yourself in the Louisville area again. Thank you, Megan H

"Pleasantly Surprised"

4
User 15/10/2017

I booked this hotel through Travelocity and was impressed with what I saw. The room was nice and clean and the continental breakfast was pretty good as well. The hotel staff was kind and respectful and patient. I would recommend this hotel to anyone traveling to the area. Thanks.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Jamelon, Thank you for providing us with your feedback. We are thrilled to hear you enjoyed your stay with us, and we hope you will come back and stay with us should you ever find yourself in the Louisville area again. Thanks again, Megan H

"THIS HOTEL IS PATHETIC"

1
erisbyrdjj, Louisville, Kentucky 05/10/2017

THIS HOTEL IS PATHETIC that's the best way to describe it. Everyone is unprofessional from the front desk staff to the manager. I did a block for an event and it has been nothing but issues. I have sat of the phone personally with numerous people trying to book in the block. I have heard with my own ears "we don't have a block in that name" or "we cant find it" then the manager had the nerve to call me telling me we didn't have a enough when I know for a fact it wasn't true. I told people to start calling today to confirm reservations just because of all the trouble we have and HERE WE GO again. Event is this weekend and I have at 10:00 in the morning heard them tell 3 different people they cant find there reservation. I don't know who does there hiring or what the issue is but these people need some help, some organization, a clue to what is going on. Especially when people are spending their money. This post isn't to bash because I am a business owner but this place is horrible. An professionalism goes a LONG way!

Myika L, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for your survey. We are very sorry you did not enjoy your stay with us, we will work with the staff to fix the issues you experienced. Kind regards, Myika. L

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.