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Best Western Hotel Nottingham Derby, Long Eaton

4.0/5  - basé sur 714 notations.
Bostock Lane, NG10 4EP, Long Eaton, Great Britain - Ver el mapa

Este hotel Best Western le invita a disfrutar de una estancia realmente inolvidable en las Midlands. El Best Western Nottingham Derby, como su propio nombre indica, goza de una excelente ubicación a 15 minutos de los centros de las ciudades de Nottingham y Derby. El centro de Nottingham cuenta con impresionantes enclaves históricos, al tiempo que la historia de Robin Hood también atrae a miles de turistas hasta esta hermosa ciudad. Derby cuenta con una magnífica catedral gótica, un fascinante museo y galería de arte y también con el honor de estar considerada como la ciudad con la ubicación más céntrica del Reino Unido, al estar situada en pleno corazón de las Midlands. El aeropuerto de East Midlands se encuentra igualmente en las inmediaciones de nuestro hotel si tiene previsto tomar un avión para volar a cualquier destino o si acaba de llegar al aeropuerto. Tanto si viene como si va, podrá acceder a nuestro hotel con la mayor comodidad. Los huéspedes corporativos de viaje por el país y los huéspedes en viaje de placer que deseen disfrutar de la mayor tranquilidad durante su estancia fuera del centro de la ciudad se sentirán como en casa. Este hotel Best Western Hotel ha sido renovado recientemente, lo que significa que todas las habitaciones cuentan con un completo equipamiento con una exquisita decoración para que pueda disfrutar de una confortable estancia en un moderno ambiente. Nuestro hotel ofrece unas amplias habitaciones, unas cómodas áreas públicas y un personal con un genuino carácter, convirtiéndose en un sugerente espacio de alojamiento para todos los visitantes. El Best Western Nottingham Derby goza de gran popularidad igualmente por sus excelentes instalaciones para eventos con tres salones con espacio flexible, lo que le permitirá disfrutar de la mayor comodidad durante su viaje de negocios. Si desea disfrutar de un elegante espacio para su boda con el exclusivo servicio de nuestros coordinadores de eventos y catering, estaremos más que encantados de satisfacer todas sus necesidades.

Best Western

Hotel Nottingham Derby

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 715 huéspedes
NOTA EMITIDA
Excelente
175
Muy bueno
295
Normal
163
Malo
60
Pésimo
22
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
56
De negocios De negocios
167
En familia En familia
179
En pareja En pareja
225
En solitario En solitario
37
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"What services are offered? Please clarify"

1
12/07/2018

The full experience was a nightmare. Finally the breakfast at "the grill" is using the scarcity concept of being the only one in the area, at a walking distance. Prices are high for an eggs-and-beans breakfast. If one hour before the closing time something is finished and you ask for it the reply is "Sorry, we already loaded two times the tray!"....but price won't change. Ridicolous!....Per gli Italiani, meglio il Novotel a 20m di distanza.

Leanne S, Manager at Best Western Nottingham Derby, responded to this review
Thank you for your feedback, I'm sorry to read about the problems you experienced during breakfast service. We allow guests to come into breakfast until the closing time so I am unsure why there was no food 1 hour before this time? Please can you contact me directly so that I can ask the restaurant manager to contact you regarding the breakfast? Also to give me a few more details about the rest of your experience with us? Kind regards

"Cheap and Cheerful, no problems at all."

4
09/07/2018

Stayed for the weekend while visiting Warhammer World. Very happy with the room. Fan provided enough cool air to keep the room reasonable. Had no issues with the ladies on reception, there were helpful and friendly. Dropped some change under the bed one night, and when the room had been cleaned I found what I had missed on the table! a very nice surprise! I would have no issues staying again, £60 a night was a bargain!

Leanne S, Manager at Best Western Nottingham Derby, responded to this review
Thank you for your recent review, We are pleased to hear that you enjoyed your stay with us and will make sure that we share this feedback with the team. We hope to be able to welcome you back soon.

"Address the staff?"

3
08/07/2018

The hotel itself was fine ticked all the boxes. Cheap but presentable ? Clean....ish rooms ? Close to the airport ? Restaurant across for the hotel ? Only down side and it is a rather large down side was the that who ever was on the reception when myself, wife and children arrived was incredibly rude not only to myself but to others arriving also. While having some food from the restaurant we began chatting to someone who had also experienced the rude attitude I believe they said her name was Nicole? Short woman with glasses, definitely need to make sort out that large issue. Rude staff memeber ?

Leanne S, Manager at Best Western Nottingham Derby, responded to this review
Thank you for taking the time to review our property I'm really sorry to read your comments regarding the reception team, I pride myself on the service of the hotel and I'm sorry that on this occasion you have not received our usual standard. I am happy to discuss this further if you would like to contact me at the hotel directly? I am pleased to see that we ticked a number of boxes for you in other areas, it is important to me to share this feedback with the team also. I hope we can welcome you back to the area soon.

"Terrible reception attendant"

1
08/07/2018

I would firstly like to start off by saying that I do not normally leave reviews but after my visit to this establishment it seemed only fitting that any potential future guests/clients should be advised/warned about certain goings on around the hotel. I'll start off by saying that the secure car park isn't very secure concidering that the enterance/exit barrier seemed to be broken during my visit and I got the impression that it had been for some time by the staff, it just seems to be left up so anyone can venture in and out the parking area. The decor of the hotel seems a bit dated and I've noticed quite a few reviews saying similar things the chairs in the main communal area are definitely well used and smell and the carpets are a little worse for wear. Upon my arrival into the check in area there was nobody present at the front desk I didn't think this to be too unusual as I don't expect the red carpet reception on arrival, but in the back I could hear something that sounded like a tv so I assumed who ever should of been in the desk was in the office watching something. There's a big bell on the desk at reception I can only assume is used to ding for assistance so after hearing the sound of a tv (wasn't the one in the main common area) I pressed the bell to alert the reception of my arrival and in truth I rather wish I hadn't. Out stomped a woman (to which I later found her name to be Nicola) and I was greeted with quite frankly the most rudest person I've ever had the misfuture of having to deal with, instead of asking me if I'd like to check in or if something was wrong I was simply greeted with “yes” I remained calm and stated that I was here to check in and gave my name. I was then given a sigh and she began to go through some papers and then replied that my name wasn't there, still remaining quite calm concidering the discusting attitude I'd been greeted with I stated that I had my reservation email if that would help procedings to which I was joyfully greeted with another puff of her cheeks and she then moved to the computer and just began banging at the keyboard. With no actual words spoken I was still waiting for a resonse so I again asked asked if she would like to see my reservation email for the booking in question, she then snapped back at me she was looking at it and that my information had not been printed. By this point I had began to tire of the quite frankly terrible attitude I had encounted and stated that if she had bothered to reply to me the first time I would not of had to repeat my question. After this she handed me a sheet and I filled it in and she stated my room and where it was and then proceeded to walk back in the office from where she came from, I did try to get her name but she had completely ignored me when I asked and just walked off and so I left to find my room. The hall way carpets are a little on the rough side and the hallway itself smelt quite bad fortunately the room I stayed in didn't, although as I've previously stated the decor is a little dated and again the carpets and curtains could do with a refresh. The shower is pretty much a plastic box you stand in with a seat and the bathroom sink is separate to the box shower and toilet I know some may find this strange, it's almost as though the shower and toilet was done and then they realised that a sink is needed too and just stuck it in. The room was very hot due to no a/c but If you want this you find a hotel with it, the fan in the room how ever was full of dust and the window looks like it hasn't been looked at since the day of opening. It just had loose fitted latches which meant loose closing windows. The beds were comfortable not really much else to report on this particular item, Two cups for tea and coffee except one cup was dirty. The tv worked on some channels but not all it was only freeview but even so a large majority of the channels had no signal. To sum things up in my opinion this is definitely a budget hotel but it doesn't always charge budget prices £60 for a room here is far to much considering the discusting attitude of Nicola and the few room faults and dated decor, three stars is a bit generous all things considered perhaps the inspection was held in rooms up to standard with a receptionist present who wasn't rude.

Leanne S, Manager at Best Western Nottingham Derby, responded to this review
Thank you for taking the time to provide us with your feedback. Its difficult to be anything but disappointed to read your comments. I take huge pride in the team here and am upset to see that the level of service you received was not up to the standards set. I will be sure also to address the comments made about housekeeping and maintenance with the teams, rooms are checked daily by housekeeping and things like this absolutely should not be missed. There are a lot of comments to discuss on here, especially regarding service, and I would really appreciate if you could take the time to contact me at the hotel directly so that we can arrange a convenient time to discuss them further? Thank you in advance

"A very nice hotel with all you need to have a comfortable night"

5
02/07/2018

This is a great hotel to stay in as it has everything you need for your overnight stay. The car park was fine, the reception was very helpful and the room very good. Big enough for the 3 beds and all amenities that you might need. You could not get better beds to sleep on. Highly recommend this hotel. The only downside was that it could do with a lift but not a big issue.

Leanne S, General Manager at Best Western Nottingham Derby, responded to this review
Thank you for taking the time to review your stay with us. It's relaly important that we give the team the good feedback so we will of course pass this onto them. We hope that you will consider us for your future requirements in the area. Kind regards

"Not up to Best Western's standards"

2
01/07/2018

We spend a lot of nights at BW hotels and usually seek one out near to where we want to be. We wish we'd chosen a different chain closer to our Saturday/Sunday event. I probably would have increased the rating to 3/4 if I wasn't including the restaurant - The Grill at 25. But as dinner and breakfast were included in our rate, the hotel has to take some responsibility for the inadequate service there. Reception couldn't be faulted, but the bedroom arrangement, especially the lighting and switches wasn't helpful. The main switches were by the door. There were some above the bed but we gave up trying to work out anything much with those, other than two helpful sidelights. The biggest difficulty with the lights related to the shower and hand basin. The washing facilities were outside the toilet and shower cubicle. There was one switch that controlled them and these lights all came on together. Fine during the day - but very difficult at night. To get a toilet light meant finding the switch near the door and then flooding the bedroom with the light over the wash basin. We resorted to a good old-fashioned torch. Several reviewers have commented on the heat. We had a fan, which helped. But surely the provision of summer weight duvets isn't impossible? It's unlikely we'll visit the area again, but we wouldn't add this hotel o our future wish list.

Leanne S, Manager at Best Western Nottingham Derby, responded to this review
Thank you for your recent review following your stay with us. I am sorry that you left feeling like the hotel is not up to standard. We pride ourselves on our service and attention to detail here and I apologise that you did not feel like you experienced our best service. We will take on board your comments about the lighting in the rooms. Can I ask that you contact me further if you wish to discuss the restaurant in more detail as you do not mention what service problems you encountered there? I hope we get the opportunity in the future to provide you with our usual high standards of service Kind regards

"Regular Customer - i keep coming back"

4
25/06/2018

I stay here regularly about 10 nights a month as working away from home in the area. I've stayed in lots of other hotels in the area and this is the best in terms of room comfort, value for money and location. The rooms are spacious, modern and the beds are very comfortable. I have enough room to roll out my yoga mat. The spacious shower pod is great but the hotel does suffer with lack of water pressure sometimes.Tea caddy is good with a selection from Ringtons which is good quality. I'm a light sleeper so do normally ask for a room on the "quiet" non M1 facing side and have never had a problem. Breakfast is standard but isnt a great selection, it's enough to get you going though. There never seems to be enough fruit both in the mixed bowl and in the baskets. Food in the diner is generally very good, though the service could be improved and it would be great to offer guests room service for a tray charge. If youre a runner dont worry about not having a gym, there a some great routes with a nice canal tow path and trails nearby. Would be good for the hotel to have a hand out which shows a 5km and 10km route for guests. All in all good value for money with standard rooms booking direct being about £60, pay a little bit more and get a superior room which are much bigger and have a seperate seating area.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel meets all expectations in regards to comfort, service and value. In regards to the water pressure this is something we looked into and this has now been resolved. We will always try and meet guests preferences such as a non motorway facing room. I am pleased to know we have been able to accommodate this each time you have stayed with us. In regards to breakfast and evening meal I will pass on your comments to the restaurant manager as he uses all feedback productively. This does not live up to our usual high standards and can assure you will be looked into. We look forward to you staying with us again and thank you for being loyal to our brand and hotel. Kindest regards.

"Very good but not excellent"

4
22/06/2018

Stayed here earlier this week for work. It's great that it's by the motorway so easy to get on with travel the next morning It's got plenty of parking. Room was clean and tidy with what's required too. The restaurant is very nice and the food is quite tasty. Breakfast is okay but not great. Will be back

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations in regards to location, comfort and service. I will pass on your comments to all staff as we use all feedback productively. We look forward to welcoming you back to the hotel soon. Kindest regards.

"You can't blame a hotel for the weather... but.."

3
22/06/2018

Stayed here on an overnight business stay recently. Fairly typical modern ish BW build that is kind of a travelodge / premier inn type affair. Friendly reception staff and check in and out. Room was comfortable, as was the bed, but a bit tired on the furnishings and decor. But my main gripe was the temperature. Sure, perhaps you can't blame a hotel for the room temperature, and it WAS a very hot day.. but... It has one of those designs on the second floor that the upper rooms are effectively in the attic with sloping ceilings. That means that the sun is beating down all day directly on the roof of your room. Even with all the windows open (I had corner room with several windows) it was stifling. There was a room heater on the wall that had a thermometer on the screen and at times my room was reading 32 degrees. And there's the thing. There is a heater, but there is no air conditioning. And because this is next to the motorway, sleeping with the windows open was simply not an option. If you have a hotel built like this, then you really in this day and age need to invest in air conditioning. I don't like sleeping in a sauna...

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the staff. In regards to the bedroom, unfortunately, none of our rooms come with air conditioning, therefore during Summer and warmer days we do advise our housekeeping team to keep the windows open before a guests arrival to keep the room cooler and we also ensure fans are in each room for guests to use. I apologise for any inconvenience this caused. The windows can be open, however we appreciate noise can be heard when doing so, we do offer complimentary ear plugs for guests to use if needed. We hope you would consider staying with us again in the future. Kindest regards.

"Sleep is for wimps "

2
21/06/2018

Checking out of this hotel was a delight. Other highlights include: the restaurant staff‘s competition for Most Despair and Disinterest At Work Ever; the small children allowed to stay up late to use the restaurant as an indoor play and climbing centre; the tailored cut of the blackout curtains, designed to let as much light as possible into the room; and the comforting zoom of nearby road noise if it's a hot night and you need to leave the window open.

"Great Staff, great shower, lack of amenities"

4
20/06/2018

We booked this hotel as it best suited us for attending Download Festival - at festival prices! It is listed as a 3 star hotel so expectations weren't too high. However the hotel provided everything we needed for our long weekend. Shower was one of the best I've ever used in some 4 and 5 star hotels. Staff were great, very helpful and night staff were even better than that, helping with taxis when delays held them up. Breakfast was good and no waiting times as it was a hot buffet. Only down side is, if you want to choose to go out for breakfast or a quick pint, there's not a lot in the vicinity unless you're willing to walk for 25 - 30 minutes.

"Rooms a bit dated but clean"

3
19/06/2018

Stayed one night to visit family. Reception area is clean and welcoming. Booked on line so check in was a breeze. The room was clean but in places the deco was quite dated and there were places between the bathroom door that you could see through and it isn't what you expect from a hotel.Breakfast was varied but hot food wasn't brought out regularly and what was there was left to dry out and wasn't very pleasant to eat. The eatery was clean and staffed. Car park was very busy and with only a couple of disabled bays we had to park all the way round the other side by the restaurant.

"Really relaxing"

5
06/06/2018

I have now stayed in a very large and very comfortable room twice along with my pooch. We come up from Oxford and we are usually in an out for the duration of the stay and only spend a relatively short time in the actual hotel, but the room is spacious, clean and the bed is large and very comfortable. On both occasions it has been a pleasure to stop and for a relatively cheap price the convenience is just perfect. We are booked again for next month and hope to stay on many more occasions while my dog's elderly previous owner, who lives in Nottingham, benefits from still having contact with her precious pet.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations in regards to size, comfort and cleanliness. I will pass on your comments to all. We look forward to seeing you again next month. If you need anything during your stay please let us know. Kindest regards.

"Not as good as previous visits"

3
01/06/2018

Another one night stay which wasn't as good as previous visits. I was pleased to be allocated a room away from the M1 but there was some sort of function in a nearby Conference Room which made a bit of noise. I ate in the restaurant for the first time and was slightly disappointed with the service although the food was OK. Breakfast good

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you were happy with the room you were allocated on this occasion. Regarding the conference room and the noise I will look at who used the room on this particular occasion as there should have been no disruption to other guests. I apologise for any inconvenience this caused. In regards to the restaurant I will pass on your comments to the restaurant manager in order for them to look into the service element. This does not live up to our usual high standards. We hoep you will stay with us again in the future. Kindest regards.

"Quick stay before holiday"

5
10/05/2018

Staff on reception just fab, didn't catch her name but so lovely!!! Rooms old but clean and spacious and for the price we paid I couldn't complain if I wanted. Would stay again if flying from East Midlands.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the staff. I will pass on your comments. We hope you had a lovely holiday and will be back to stay with us again in the future. Kindest regards.

"Family room - excellent value for money"

5
08/05/2018

My first stay in Best Western, I usually use the other large hotel chains. I am a Best Western convert. The family room was made up with 3 beds as requested. ALL beds were comfortable. The room is large - does not feel cramped with 3 beds. Note my family room was on the 2nd floor, there is no lift, fine for my family, maybe problem for young families. The room was very warm, the two fans provided were very welcome. No air conditioning but for the price paid I wouldn't expect it. Plenty of wardrobe space and hangers. Bathroom is adequate, water pressure in the shower isn't great. Decor a little tired. The light switch is in the main room, light sleeping people beware. The room is extremely dark at night, in the morning the light comes under the curtain onto the children's beds. I was pleased I read the review suggesting to take a night light. The M1 is very close but the glazing dulls the sound plenty enough for sleeping. Breakfast was plentiful in quantity and choice. The staff very attentive and helpful. Decent coffee makes a pleasant change from the alternative large hotel chains. Overall a good stay, inexpensive, excellent value for money, good nights sleep, good breakfast, convenient location.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was comfortable and a great size for your stay. In regards to the shower pressure i will ensure our maintenance manager looks into this to ensure this is working correctly. Above the 2 single beds in the family room there is a light that can be used, i apologise if this was not seen by yourself. I will pass on your great comments regarding breakfast to the restaurant manager as they use all feedback productively. We hope you will be back to stay with us again in the future. Kindest regards.

"1 night stay"

3
07/05/2018

Stayed for one night for early morning flight from East midlands airport. Service good in both hotel and restaurant. Room in need of decorating and a thourolly good clean. A little disappointed with Best Western, thought it would have been better

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, all rooms are cleaned daily by the housekeeping team. I will address your comments with the head of housekeeping as the room you were in should have been cleaned to our usual high standards. I apologise for any inconvenience this caused. We would have been more than happy to room move you if required. We hope you will consider staying with us again in the future in order for us to offer you a superior experience. Kindest regards.

"Pleasant break"

5
23/04/2018

The staff within the hotel were very polite and helpful. The room was very comfortable and a decent WiFi signal (The first hotel we have stayed in that does). The restaurant had a good menu and the staff were excellent. The breakfast was very nice and fresh.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the staff were very helpful during your stay with us and the room met all your needs. I will pass on your comments to the restaurant manager regarding the evening experience and breakfast as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Good stay"

4
22/04/2018

Comfortable stay with attentive staff and clean room and great size. Good location. Restaurant very good . Had a problem with a gluten free starter size but this was rectified immediately and cost knocked off the bill

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay and you received a great level of service from the staff. I have passed on your feedback to all including the restaurant manager as we use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Lovely staff - terrible pillows"

4
20/04/2018

Stayed for one night in a family room with a dog. Have never taken a dog to a hotel before and couldn't believe how easy it was, mainly thanks to the great staff. Reception were very good at pointing is in the direction of nice walks and green spaces. Food was delivered to the lounge area so that our dog could stay with us. Having said all that, if we didn't have a dog with us we wouldn't have noticed anything doggy about the place, as spotlessly clean. The room was more than adequate for a over night stay, but other reviews are right.. the pillows are terrible! If staying with children a night light would be handy as the room is otherwise pitch black. the loo light switches on a light in the main room too! But small things in an otherwise very good value stay. Would definately stay again. Brilliant motorway access.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the receptionist and having food in the lounge was suitable for you with having the dog. There is a light above the single beds in the family room. I am unsure whether this was seen by yourself or not. This doesn't link to the main switch panel. The pillows have recently been replaced in all our bedrooms, other pillows are available at reception for guests to use if needed. Reception would have been more than happy to change these for you. I will pass on your comments to all departments as we use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Great Value"

5
02/04/2018

Me and my partner stayed here 1 night on our way to the airport the following morning, room very nice everything in it you needed, Bar/grill just across the way. Staff friendly, ground floor room was asked if we wanted a early morning call which we got, good car parking around the back couldn't fault it for what we paid.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to comfort and facilities. I will pass on your feedback. We hope you had a lovely holiday and will be back to stay with us again in the future. Kindest regards.

"Overnight Stop"

5
01/04/2018

We booked here last minute as our flight was early and we were worried about the weather. We had a great stay. Barrier controlled entry which made us happy about leaving some luggage in the car. Very clean reception area and very helpful staff. Room was a family size with one double and two single beds and they were extremely comfortable. Tea and coffee making facilities provided. Would definitely recommend this hotel.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations in regards to size, comfort and facilities provided. I will pass on your comments to all departments as we use all feedback productively. We hope you enjoyed your holiday and will be back to stay with us again soon. Kindest regards.

"Not Impressed"

1
26/03/2018

We stayed here for one night and the first thing I noticed was that the toilet bowl was badly stained with blue marks - presumably from a disinfectant block in the cistern. On closer inspection the part of the toilet bowl that is under water had lots of dark stains. Obviously not something that's a hygiene problem, but just a bit off-putting and not what I normally expect from BW hotels. In the morning we discovered that sink didn't drain properly and even with the plug mechanism removed water still sat in the sink for about 5 minutes before eventually draining away. As we checked-out I mentioned these two issues to the receptionist. This wasn't done to try to obtain a refund or reduction in the price, simply to inform them that they had maintenance issues that needed attention. Unfortunately the receptionist was very dismissive of my comments and gave the impression that she wasn't really interested. She blamed the toilet issue on the fact that the cleaning staff aren't allowed to use strong cleaning materials anymore and turned my description of the blocked skunk into it being “a little bit slow to drain”. I'd expected an “oh, I'm extremely sorry to hear that sir, thank you for letting us know” type of response when in reality the response was exactly the opposite.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the sink in the room this should have been working correctly, I will address this with our maintenance manager in order for this to be looked into. I apologise if you felt the person on duty did not seem interested about this. We would always look into any issues brought to our attention. I will address this with the person on duty. In regards to the toilets I can assure you all the toilets are clean. The blue marks in the toilet are stains from a previous product used. I apologise for the issues you encountered and can assure you these will be looked into. Thank you for bringing these to our attention. We hope you will consider staying with us again in the future. Kindest regards.

"Good hotel at reasonable price"

5
21/03/2018

My husband and I stayed here for 1 night due to moving house. There is free parking on site and a bar/grill a 10 second walk from the hotels main lobby. We were immediately greeted by a friendly l, smiling receptionist. This was lovely after a long journey, nothing was too much trouble and she was so polite. The service really was great, she pre warned us that the noise could be quite bad due to the close proximity of the road and complementary earplugs were offered. The room itself was comfortable and clean. There was complementary toiletries and hairdryer. The room we had had a walk in shower but no bath. This was fine with us as the shower had plenty of power and unlike some hotel showers actually got nice and hot. All in all we were very happy with our stay and would definitely stay there again on a short term basis.

Leanne C, General Manager at Best Western Nottingham Derby, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay. I'm pleased to read that you enjoyed your stay, they are really lovely comments to be able to share with the team. We look forward to welcoming you back in the future. Kind regards Leanne Savage Hotel Manager

"Room 116 21/3/18"

2
21/03/2018

Stayed here one night on business. Upon check-in the receptionist bothered to get up in a lazy fashion to “welcome me”. All through the checkin it felt unhospitable and I was glad to get to my room. Room? Ok, decent size. Pretty clean and tidy. Facilities? Bar (not a great one) and restaurant are across from the accommodation. I don't like this set up. It may may sense to try and attract outside business, but frankly the food and menu doesn't warrant it. I had to complain back to receptionist about the bar/restaurant. Just don't like the feel of this place. Staff that are ambivalent and facilities set up I dislike. Won't stay again.

Leanne C, General Manager at Best Western Nottingham Derby, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I'm naturally concerned to read your comments. My main concern is the comment about the service, as you will see from other guest comments, our service is something we pride ourselves on and is usually one of our main reasons for good feedback. As in our email communication I can assure you that we do use our guest feedback and I will pass this onto the team in the restaurant and also address with the reception team. I am however pleased to hear that you found the room to be clean and tiday, which I will also share with the housekeeping team. Kind regards

"Remember your ear plugs"

2
21/03/2018

One night on business. Good location for ease of access from the M1. Room was large although the bathroom was a little dated. The issue was the road noise from the front of the hotel. I may have just been unlucky with room location but it sounded like a window was open! Having stayed at Premier Inns next to busy roads before their rooms are far better insulated

Leanne C, General Manager at Best Western Nottingham Derby, responded to this review
Dear Guest, Thank you for your feedback. I am pleased to see that the location of the property worked for you, it is one of our main selling points, being within such easy access to the main roads. I'm sorry you found it to be noisy, the rooms that face the motorway were recently triple glazed and the ones that face the internal car park also have a double glazing set up. Having said that we are aware that our location means that sometimes hearing road noise is unavoidable, we provide a sign in each room to advise that we do keep earplugs at reception for guests who feel they need them so I do hope you were able to take advantage of these during your stay with us. We hope you will consider staying with us when you are next in the area. Kind regards

"Very bad room"

1
20/03/2018

Very poor standard that room is no good shouldn't offer to the customer nothing is good about the room. Check in staff need training no manners.it was that bad I have to leave in the evening couldn't sleep in that room

Leanne C, General Manager at Best Western Nottingham Derby, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay. I am concerned to read your comments regarding the room, I am unsure of what the specific problems were with the rooms but they are checked by housekeeping daily and then by a head housekeeper. I believe that we have already spoken on another review about this also. Please be assured that all feedback is shared with the team so that we can use it in our training. Kind regards

"Decent hotel"

4
19/03/2018

We stayed 2 nights for an event in Nottingham. It's a decent hotel with secure parking and good Wi-fi. It is quite a distance from Nottingham Centre so more useful for motorway travellers as it's just off junction 25. There is an allied pub/restaurant in the same complex which serves decent food and is the location for he hotel breakfast. All staff were very friendly and efficient.

Leanne C, General Manager at Best Western Nottingham Derby, responded to this review
Dear Guest, Thank you for your feedback regarding your recent stay. It's great to read the positive comments, we will be sure to pass them onto the team, they'll be pleased to read them. We hope you will consider staying with us, and indeed the brand in the near future. Kind regards

"On the motorway "

3
21/02/2018

The hotel is really easy to find just off jct 25 of M1. I arrived at 930 check in was ok and quick disappointed to learn that I had missed food and there is no room service option. The receptionist did suggest I could order takeaway and get it delivered which I did and she was helpful in getting a plate and cutlery. The room was spacious and clean. Super hot water from shower which is so big you could have a party o it!!!! Was worried about traffic noise as I was on motorway side but it was ok as I kept window shut. Breakfast was standard. All in all an ok 1 night stop over

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the restaurant, the kitchen does stop serving food at 9.30pm and we do not offer a room service menu after this time. As mentioned we would then offer guests takeaway menus they can order from that then can be delivered to the hotel. I apologise for any inconvenience this caused at the time. I am happy to read that the receptionist was very helpful during this time. I am pleased to read that the room met all expectations in regards to cleanliness, comfort and standards. I will pass on this feedback. We hope you will stay with us again in the future. Kindest regards.

"Excellent location "

3
18/02/2018

Ideally situated for the M1. Friendly staff and well equipped rooms. I didn't eat in the grill but the menu looks OK. Good choice of breakfast. It's the location that does it for me and another stay is already booked

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and the staff were friendly. I will pass on your positive feedback to those mentioned. We look forward to welcoming you back to the hotel soon. Kindest regards.

"Good Value Airport Parking Stay"

4
14/02/2018

Booked this hotel with a week long car park deal at East Midlands Airport. The cost of one night stay and a week in Long Stay car park was cheaper than many car park only deals at airports. The hotel is easy to find one junction up the M1 from the airport. With the roadworks at the moment allow 30 minutes. The room was bigger than some chain hotels and although unusual to have the sink in the room it had all the essentials for the overnight stay. There is a restaurant on site which we didn't use. Menu looked basic. We were near enough to the airport to have breakfast there which suited our timings better. We would use the hotel again if flying from East Midlands.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to location and facilities. We hope you had a lovely holiday and will be back to stay with us again soon. Kindest regards.

"A very good room - but with a fatal flaw"

3
11/02/2018

We stayed at the BW Nottingham Derby for two nights in early February (booking through booking.com for the excellent price of £83, excluding breakfast). I had called ahead to advise that I have limited mobility and we were allocated a ground floor room which was very close to reception. This thoughtfulness was absolutely typical of the consideration we received from all staff throughout, from reception to the cleaning staff to the barmen at the onsite restaurant/bar. The hotel is located moments from the M1 (in fact, it is visible as you approach the junction from the south), but with the windows closed we didn't notice any noise at all rom the motorway. The hotel does allow dogs, and there was a rather noisy specimen down our hallway, but it wasn't the end of the world. The room was of a good temperature and there was air con to be amended as required, with a fan under the luggage rack - not needed in February, of course, but good to see. There were 2 disabled parking spaces right next to the hotel entrance, and a further space behind the restaurant. The room was of an excellent size for the price, and included a large kingsized bed (two twins connected together). Bed size is important for us, so this was great. As other reviewers have mentioned, the sink is in the room itself, but this was no problem for us. A hairdryer and an iron were in the drawer of the main sideboard unit. The fatal flaw mentioned above for us was the shower. As other reviewers have mentioned, the shower is a unusually shaped large unit with an oval base, a moulded seat and a moulded shelf - all useful features. However, the water pressure was very weak (although useable). Of more concern, however, was the changing temperature we experienced Sunday morning. Without touching the control, the water temperature cycled through unpleasantly cold, to tepid, to scalding hot and back again every 30-45 seconds. Both my husband and I were genuinely having to move around the unit (good thing it was large) to only be in the path of the water stream on irregular intervals and the first time it happened, I almost slipped and fell in my rush to get out of the way. We did report this to the reception, who displayed shock and dismay, and that they would call maintenance - however, before writing this review, I searched the existing comments and I note that this is not an unknown problem by any means. For some, this may have been an minor inconvenience, but we enjoy our showers and for me this could have been a little dangerous - hence it has cost them a star. All other aspects of the visit were very good and this is not to say we wouldn't stay here again - but we would check the shower before we got into it!

"One night stay "

3
11/02/2018

Stayed over one night as we were going out for night out in Nottingham. Upon arrival at the hotel we took advantage of the free parking on site. Once parked up it was time to check in. The hotel lobby is clean and welcoming. The reception staff were very friendly and pointed us in the direction of our room. Our room was a classed as a double room. It was very clean albeit basic. Flat screen TV on the wall, a safe, iron and a kettle with tea and coffee. The bathroom needs updating with its wooden sliding door and ‘pod' like shower room. Checkout was fast and the staff were polite. Would I stop here again? Probably in all honesty. The price we paid was very reasonable and with only a 15 minute taxi ride to Nottingham it's in a good location.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the room met all expectations in regards to comfort, cleanliness and facilities. In regards to the service you received I will pass on your kind comments as we use all feedback productively. I am pleased to read that you would stay with us again. We hope you will be back stay with us again soon. Kindest regards.

"Did the job !!!"

4
11/02/2018

Great location for East Midlands airport. Bang next to M1 motorway, traffic sound not a problem; Lovely clean warm rooms : massive beds tea coffee facilities: tv in room what more do you need it did the job !!!

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and the room was clean and comfortable. We hope you will stay with us again in the future. Kindest regards.

"Paul from Mablethprpe"

4
06/02/2018

Stayed for one night after flying in from Tenerife before traveling home. Arrived at hotel at 11.50pm and it took awhile for someone to open the security barrier to get in. Once in everything was fine with great room and nice breakfast in the morning.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was great and the breakfast in the morning was served to our usual high standards. In regards to the barrier, this is locked down late at night. There is an intercom you can press which will alert reception to open the barrier. I am unsure as to whether this was pressed by yourself or not. I will ensure the nights team are made aware of this also. We hope you will stay with us again in the future. Kindest regards.

"Very convenient "

4
28/01/2018

We stayed at this hotel for one night as we were going to an event in Long Eaton. The receptionist on arrival was very friendly and helpful Room was nice and bed was comfortable. I liked the sink and mirror outside of the shower room- no waiting for condensation to clear! Would definitely use again if we were in the area.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the receptionist was friendly and the room met all expectations in regards to comfort and facilities. I will pass on your positive feedback. We hope you will stay with us again in the future. To make a booking directly to the hotel call us on 0115 9460000. Kindest regards.

"very disappointing"

1
28/01/2018

I stayed at this hotel with my mother last week, as we had to in Derby early in the morning, we stayed here because we thought it was easier than long drive early in the morning down the motorway but in fact we wish we would have driven down in the morning as we got barley any sleep, we had dinner in the restaurant after we waited an hour and half for dinner, we both had the same, prawn and salmon risotto, once it had arrived the quality was OK but in the night me and my mother both felt nauseous and my mother actually was sick several times throughout the night, to make things worse the fire alarm actually went off twice throughout the night as well, when we mentioned this to the receptionist she said this was due to people smoking in their room, we also mentioned the fact we both felt very ill after dinner and one of us was sick several times and she just said it would have been cooked at the right temperature which just made us feel like the didn't believe we we're in fact ill after dinner. My mother had such a bad nights sleep we ended up having to spend another £73 on a room for her to sleep in, in the day so she could muster the strength to travel home, you stay in a hotel for comfort and convenience but this served neither purpose.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am aware that this feedback has been dealt with directly at the hotel with the restaurant and hotel manager. If we can be of further assistance please do not hesitate in contacting us. Kindest regards.

"amazing hotel"

5
13/01/2018

absolutely brilliant hotel, we have stayed here 4 times previously and are booked to come back on the 2nd feburary we travel to Nottingham about 3 times a year for a wheelchair basketball and we always book around 8-14 rooms it is not easy to find an accessible hotel that can accommodate our whole team although not all the rooms are registered as accessible rooms we have found all the rooms we have stayed in to be brilliantly accessible with all the ground floor showers to have a seat in we recommend this hotel to everyone we know when it comes to accessibility also the price is always really good to. but our favourite thing about this hotel is the huge communal area/ lounge in the reception area and a lovely bar/restaurant just over the road thank you for being such a lovely hotel with lovely customer service

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel meets all your needs and the rooms are comfortable for your stay. It is lovely to know that you have continued to stay with us each year and will be back with us in February. If there is anything you need before your stay do let us know. You can call us directly on 0115 9460000. I will pass on your feedback to all as we use all feedback productively. We look forward to seeing you again next month. Kindest regards.

"Weekend"

5
05/01/2018

Good hotel room very nice everything in the room tea coffee iron good size shower our heating not working properley. Bed very comfortable the frill on site was very good for breakfast good selection menu

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to size and comfort. In regards to the heating this should have been working during your stay with us, I will ensure our maintenance manager has a look into this to ensure this is resolved. I apologise for any inconvenience this caused. I will pass on your great comments to the restaurant manager regarding the breakfast as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Nice stay"

4
22/12/2017

Stayed here for one night, the reception staff were very helpful and welcoming, the room was very clean and nice, the bed was comfy. Didn't really like having the sink in the room not in the bathroom but apart from that the stay was fine.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to comfort and cleanliness. I will pass on your feedback to the relevant departments. We like to deliver a great service to all our guests and I am happy to read that this is what you recived from the staff. We hope you will stay with us again in the future. Kindest regards.

"Perfectly adequate and good value for the price paid"

4
15/12/2017

Stayed one night on a business trip, first time here. The location is excellent being next to the motorway. I see there are a few complaints on here about traffic noise, my advice would be not to book a hotel next to the M1 then! I didn't have a problem with the noise at all. Nice room, unusual layout with the bathroom I thought (wash basin in the room) but was suitable for me on my own. Nice food across at the Grill. Would stay again as good value for money.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and you had a comfortable nights sleep with us. I will pass on your comments regarding the food at the grill to the restaurant manager as they use all feedback productively. We hope you will be back to stay with us again in the future. Have a lovely Christmas and New Year. Kindest regards.

"Clean, nice staff and great value for money"

5
04/12/2017

Nice hotel convenient for M1, Notting University and Nottingham City centre as well as other places around. Friendly and very helpful staff and clean hotel. Great value for money. We ate in the restaurant one night and food was good though a bit limited in choice for vegetarians.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and you received a great service from the staff. I will pass on your comments to the restaurant manager regarding the food and the options as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"It's not 100 degrees outside ......."

2
30/11/2017

I booked this hotel for my partner who was on a business trip. She arrived at the "hotel" and was greeted by an extremely rude receptionist but it has to be said that the rest of the staff were friendly during the stay which is why we are giving a 2 star review and not a 1 star. We booked a room with king bed and were given a room with a king and 2 others. The room was absolutely freezing and there was a strange smell on the landing leading to the room. A thouroughly unpleasant stay

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the receptionist on arrival if you could confirm what date you stayed I can look into who was on duty as this does not live up to our usual high standards. I apologise for the serviced you received and this will be addressed. In regards to the room, the heating should have been working. We always advise guests to let the reception team know if they have any issues during their stay in order for them to rectify it straight away. We could have provided a heater or room moved you. I apologise for any inconvenience this caused. We hope you will consider staying with us again in the future in order for us to restore your faith in our hotel. Kindest regards.

"Family get together "

5
26/11/2017

Just got back from a 2 night stay at the best Western. What a fantastic hotel great room,great staff and fantastic breakfast. The room was cosy and warm,lovely comfy bed and pillows,staff was very polite and helpful. The breakfast had a great choice everything you could ask for. Just a small suggestion though would be nice to have a small pack of biscuits to accompany the coffee,will definitely recommend it to friends and family. Thank-you best Western Sandiacre.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to comfort, cleanliness and the high level of service. I will pass on your feedback to those mentioned. In regards to biscuits this is something I will pass onto management for future use. We hope you will stay with us again when next visiting the area. Kindest regards.

"Perfect hotel!"

5
20/11/2017

We sincerely love this hotel! Very Good location, nice and clean room (very comfortable bed and great selection of TV channels) and friendly service. We are going to return here soon! We recommend to everyone.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations in regards to location, cleanliness and comfort. I will pass on your positive comments to the housekeeping team and management. We look forward to welcoming you back to the hotel soon. You can call us directly on 0115 9460000 to book a room directly. Kindest regards.

"Lovely hotel"

4
17/11/2017

We my sister and Aunt stayed here on our way down to a family funeral. The room was very spacious and had everything needed for a relaxing stay. You do get a bit of noise from the m1 but that's to be expected, lovely clean hotel and nice friendly helpful staff.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met your expectations in regards to the cleanliness and the service you received from the staff. I will pass on your feedback. We hope you will stay with us again in the future. Kindest regards.

"Good stay "

3
15/11/2017

Plenty of secure parking and check in was quick and easy. Hotel was very clean and tidy. Room was clean and tidy, however bathroom a little dated. Bed comfortable. Negative was the windows and door. Being next to the main road I would of though double was required but it wasn't so it was noise all evening and all night. Also door is thin so you can hear everything in the corridor. Breakfast service excellent and good selection of food.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to cleanliness, comfort and service received. I will pass on your great comments. In regards to the bedrooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. We also provide ear plugs for guest to use if required as we appreciate the location of our hotel. We hope you will stay with us again in the future. Kindest regards.

"Excellent and spacious Family Rooms"

5
14/11/2017

An excellent comfortable hotel in an ideal location just off the M1. Ideal for overnight stays, or longer stays to explore nearby Nottingham and Derby. We stayed, enroute to Scotland, in a Family Room on a Best Western Rewards member Special Offer which included free breakfast. The room number 312 was quiet, warm, spacious, well appointed, with very comfortable beds. Breakfast was served in the adjoining Grill/Bar /Restaurant. There was an excellent selection of hot and cold options in buffet style, with some hot options available to order. It appears the hotel's mainstream customers are business people for conferences etc, and so at offpeak times such as Sundays, particularly good offers are available to Best Western Rewards Members.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations in regards to location and comfort. In regards to breakfast I will pass on your great comments to the restaurant manager as they use all feedback productively. We look forward to welcoming you back to the hotel in the future. Kindest regards.

"Lacking in Service"

3
08/11/2017

Nice hotel with large clean room but surprisingly no food available at lunchtime on Friday as the attached restaurant only opens at 5.30pm which is not acceptable. I had to walk 15 minutes to the nearest pub (The Bridge) for food(which was excellent). Also the vending machine was broken the previous evening so no drinks or snacks available.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that your recent stay was comfortable and the room was clean. In regards to the restaurant, during the week days it does not open until 5.00pm and on the weekends it opens from mid-day. For guests we do have a limited menu available from between 12.00pm and 5.00pm. I apologise if this was not offered to you. Our vending machine has now been fixed. I apologise for any inconvenience this caused. We do have drinks available behind the reception desk that are available 24 hours. We hope you will stay with us again in the future. Kindest regards.

"You get what you pay for"

4
08/11/2017

I paid £55-00 for this double room and I got a £55 double room..... clean and tidy usual facilities, the shower cubicle is a bit 70's but other than that cant complain, bar and grill over the car park so handy wifi etc. I will use this place again as its convenient to where i want to be and the M1

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and met all expectations. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"Family stay"

3
02/11/2017

3 stats on trip advisor should be average but good. Great service and location and we survived being next to the motorway. Had a large room with sofa etc, but odd arrangement with the sink and the bathroom. A roller door that doesn't shut is not ideal. For the price and service great. I'd give the restaurant next door a miss, despite its potential it could be much better.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the location of the hotel was great for your stay and you received a great service from the staff. I will pass on your feedback. I will ensure our maintenance manager checks the door as this should have been working correctly. I apologise for any inconvenience this caused. Was there anything in particular that you didn't like about the restaurant or would like to see changed? We hope you will stay with us again in the future. Kindest regards.

"overnight stay"

3
17/10/2017

This hotel was in a convenient location for us to stay after attending a family party in Long Eaton. Check in Staff efficient and friendly and hotel appearance very tidy. Comfortable, good night's sleep in spite of closeness to motorway. Clean, good sized room although en-suite would benefit from update. Value for money.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and the staff were friendly and welcoming. I will pass on your kind comments. We hope you had a lovely time with your family and will stay with us again when next visiting the area. Kindest regards.

"Great overnight stay"

4
15/10/2017

Stayed here for one night, pleasant girls on check in, room nice size and plenty of toiletries also nice and clean, only disadvantage was that we had a ground floor room so couldn't leave the window open and room was quite warm.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations in regards to the service received and the size and comfort of the room. I will pass on your kind comments. In regards to the room being on the ground floor we do have rooms on the first and second floor also. There are also fans in each bedroom for guests to use if required. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"Business stay. - average at best (western)"

3
10/10/2017

This hotel optimises why you get no continuity across the best western brand in THE UK. It's not like Premier Inn or other chains. Just a franchise that'll put their name on anything. Hotel is fairly comfortable itself. Bar smelt of fried food. Breakfast. Poached eggs took about 30mins to arrive & the fried eggs on buffet looked like my 4 year old had cooked them (see pic!). Car park is spacious, every time We've parked there for work the same Car is parked in a disabled bay (without a badge). We suspect a member Off staff miss using disabled bays. Shame.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. Our standard of breakfast is usually very high at the restaurant. I am disappointed to read that you had to wait on your poached eggs. I will address this with the restaurant manager to ensure this does not happen again. In regards to the car in the disabled space we will look into this as only badge holders or emergency services should use these spaces. I can assure you our staff do not park in these bays. I am pleased that the room was comfortable. We hope you will stay with us again in the future. Kindest regards.

"Over night "

5
08/10/2017

Stopped one night at attending Derbyshire EBF & EWBF presentation night. Easy access, modern design, clean, very quiet, big comfortable bed, large good shower. Breakfast help yourself was a good selection. 12 noon good lay in.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay with us. I will pass on your positive comments regarding the comfort and cleanliness of the rooms as we use all feedback productively. We hope you will be back to stay with us again in the future. Kindest regards.

"Night off "

5
07/10/2017

So last night we came to the best western in Nottingham just for one night away from our little man ( aged 4, he is with grandparents) and to Pop in to a friends kids birthday. Booked online came straight in got the keycard and was told where the room is. We had a big room 3 beds good shower and others facilities were all you need basic.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to comfort and the facilities we provide. We hope you will be back to stay with us again in the future. Kindest regards.

"Lovely nights stay"

5
28/09/2017

Stayed here for one night with my husband and son we had 2 executive rooms with breakfast. Rooms were big, spotless and the bed was extremely comfortable. The breakfast was very good plenty of food in the buffet. The staff were all helpful and friendly. We will definitely be going back.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, I am pleased to read that the rooms met all expectations in regards to cleanliness and comfort. I will pass on your comments regarding the service you received from the staff to each department. We look forward to welcoming you back to the hotel in he future. Kindest regards.

"Weekend Break"

4
28/09/2017

Nice Hotel, very clean, comfy bed with really nice pillows, the only downside is that it's next to the M1 and couldn't have windows open because of the traffic noise, but we did have a fan so that helped, the restaurant across the drive The Grill very nice and great breakfast.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations in regards to comfort and cleanliness. I will pass on your kind comments to housekeeping. In regards to breakfast I will pass on your feedback to the restaurant manager as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Happy!"

4
19/09/2017

Thank you for a pleasant stay at your hotel. We booked in for two nights and was not disappointed. I stayed with my husband and two children whilst we attended a wedding In the area and we were very happy with the service received and the family room that we stayed in. We had plenty of room, good size single beds for our children and a great double bed for us. All slept really well and due to the window insulation, we didn't hear the nearby motorway until we opened the windows each morning! The only negative would be that our shower room could be updated. This said, it was still very clean.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a great stay with us and the room was a perfect size for you all. I will pass on your positive feedback regarding the service you received and the cleanliness to the relevant departments. We hope you will be back to stay with us again soon. Kindest regards.

"Clean and Modern"

4
19/09/2017

Check in was slow, but room was great. Reception was un-manned so had to hang around. Room was modern, clean and spacious. Although close to M1 could not hear traffic, and it was ideally place for my drive into the city.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the bedroom met all expectations in regards to cleanliness and comfort. In regards to reception being un-manned, the person on duty may have been assisting another guest in their room or helping them with bags. I will look into this. I aoologise for any wait you encountered. We hope you will stay with us again in the future. Kindest regards.

"Massive family room."

4
03/09/2017

Yes, the family room was massive. Two singles for the kids - the first time we've ever had this, and plenty of floor space. The minor downsides were: a terrible smell from the sink (which is in the room), and no independent toilet/shower light so if you need the loo in the night, you need a room light on too. With the sink smell: we stayed when it was warm so the windows were all open which helped but if the windows were closed it would have been awful. We reported it as we left. As the hotel is right next t the M1 there is some road noise, but equally, the price , I felt, reflected this. Staff were very polite. Some of my family were put in the disabled access room, but you have to pass through several fire doors to get there, so I felt it wasn't very accessible.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was a great size for your stay. In regards to the smell from the sink I will ensure this is looked into straight away. I apologise for any inconvenience this caused as this does not live up to our usual high standards of service. The bathroom layout is something we are looking into changing in the future. I will pass on your comments regarding the disabled room as we use all feedback productively. We hope you will stay with us again when you are next in the area. Kindest regards.

"Good experience"

4
29/08/2017

We stayed here as a stop-off on our way to Lincoln. The room was clean and a good size. The staff were very helpful. It's in a good location for us, just off the motorway so we could get back on our way easily in the morning, The breakfast was very good, loads of choice. this hotel was just what we were looking for.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was a perfect size for your stay and the staff were very helpful during your time with us. I will pass on your kind comments. I will pass on your comments regarding breakfast to the restaurant manager as they use all feedback productively. We hope you will be back to stay with us again in the future. Kindest regards.

"Over night stay "

5
16/08/2017

Stay before going in holiday fantastic facilities staff are very helpful and accommodating would recommend full English buffet everything available all hot as well look forward to our stay in Sept but unfortunately we fly to early to have the breakfast

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the staff were very helpful and the breakfast was served to our usual high standards. I will pass on your positive feedback to the restaurant manager as they use all feedback productively. We hope you had a great holiday and will be back to stay with us again soon. Kindest regards.

"Noisy, dated room lets down an otherwise ok - for the price - hotel..."

2
13/08/2017

I'm not sure what I expected when I booked a hotel right next the M1 Motorway but this was not it. The road noise is terrible and constant. I'm a heavy sleeper but it kept me awake until approximately 1 a.m. and then woke me again at 4 a.m. Keep in mind that this was a Saturday night/Sunday morning so probably quieter than midweek too. The room I was in - 305, is not air conditioned so I needed the window(s) open which increased the noise considerably. There is a small sign in the room which indicates that free earplugs are available from reception so they do acknowledge how noisy it is. On top of the road noise was a intermittent ‘pump' type noise like a Saniflow or macerator type of thing which sounded regularly. The toilet flush squeaked, the shower dribbled noisily into the plastic cubicle. All in all, my ears took a battering from start to finish. Only one of the windows opened and I had to call the front desk to ask how this worked. The windows are roof light/Velux type. There is a panel on the wall with electric switches labelled Velux. This did not work as was confirmed by reception. The shower is of the type one sees from time to time in hotels which have been converted from houses (not that this one has). A self contained plastic unit which houses the shower, light and extractor in one. These are perfectly acceptable except for when they are so old that the plastic is cracking and crazing and is a sort of creamy off white. As mentioned earlier, the shower head dribbled profusely when in use, drumming onto the plastic shower base and making an awful din. There was a long dark hair on the outside of the toilet bowl and some suspicious white staining on the carpet - see photographs. Good points:- The free wi-fi works well and is fast enough to stream Netflix (10Mb down, 5Mb up was the average I achieved) Some of the public areas have been refurbished. Reception has had an update as has the adjacent restaurant and breakfast room. The food was perfectly acceptable too although the staff were what I can only describe as a little sombre. I wouldn't stay here again mainly because of the noise and out dated room.

"Clean hotel "

4
12/08/2017

We stayed at this hotel as a stopover the staff were friendly on arrival plenty parking spaces as well the rooms were spacious and bathrooms were clean and it was quiet for a nice relaxing stay I would recommend this hotel

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the staff and the room met all expectations. I will pass on your positive feedback. We hope you will stay with us again in the future. Kindest regards.

"It does exactly what it says on the tin"

4
08/08/2017

We stayed as a family of 4 in late July. It was everything we expected when paying £60 for one night. The rooms were clean and spacious, the bathroom was a little tired and in need of updating but for the budget apt. The staff were helpful and polite and we would defiantly stay again.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read the room was very clean and spacious for your stay. The bathrooms are something we are looking into changing. We hope you will stay with us again soon. Kindest regards.

"Great nights stay"

4
08/08/2017

Stayed here for one night last week and we had a lovely time. Hotel was clean, modern and the staff on reception we're very helpful. Our room was very big and although noisy this is to be expected as we knew where the hotel was based before booking so not the hotels fault. Would recommend and stay again.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a lovely stay with us and the hotel was clean, tidy and the service received was of a high standard. I will pass on your feedback to those mentioned. It is always great to read that you would recommend us to others and would stay with us again in the future. To make a booking direct you can call us on 0115 9460000. Kindest regards.

"Ok "

3
03/08/2017

Stayed here for 1 night for a gig at Nottingham Trent university. Lovely reception modern decor and modern bar area polite staff on reception too. Rooms a bit small and too full and a little dated ! Skirting boards were filth with what looked like some sort of liquid has been spilt down them, comfy bed although the scatter cushions smelt a bit rusty and not had a change of cover in a while. All around not a bad stay for the cost of £90 a night but would have liked the room s little cleaner and more towels as only 2 provided in a double room isn't a lott ! Parking is free but very busy small car park on a first come first served basis. Close to what we needed and plenty of takeaways chip shops nearby if you didn't want to eat at the over priced restaurant.

"Fine for an overnight stay"

3
03/08/2017

Ideally situated as it is near to junction 25 of the M1. Although the motorway was close there was no noise. Rooms were clean and comfortable if a bit basic. Breakfast in the grill next door was fine, but the menu was limited. Price was reasonable otherwise nothing special.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and the room met all expectations in regards to comfort and cleanliness. I will pass on your positive feedback. We hope you will stay with us again in the future. Kindest regards.

"Nothing to do with them"

2
30/07/2017

I was very happy with my stay (still there in room 121) until i tried to get a bar of chocolate from the machine in the lobby. Machine didn't work and receptionist told me the machine has nothing to do with them and Ive lost my money. Not good enough im afraid.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that your stay was great and the room met all expectations. In regards to the vending machine, unfortunately this is something we have no access to. Therefore, if there are any problems we have to address this with the company that supply the machine. We have no way of getting money back out of the machine or food items. I apologise for any inconvenience this caused. I will ensure this is addressed to avoid happening again. We hope you will stay with us again in the future. Kindest regards.

"Recent Trip"

5
27/07/2017

My partner and stayed for one night and as it was my partners birthday they were kind enough to upgrade us and decorated the room with balloons and a banner! A very kind touch! The room was spacious and the bath was massive! We had a great nights sleep! A big thank you to the team from both of us!

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay and you liked the decorations that were put in the room by the front desk team. I will pass on your kind comments. We hope your partner had a lovely birthday and you will be back to stay with us again soon. Kindest regards.

"Another business trip..."

3
27/07/2017

...and thought it looked a bit dated from the outside. Inside it had clearly been refreshed recently and was presented quite nicely. Friendly reception staff and they pointed us to the room upstairs. Clean, tidy and about all you could need. Also had a business meeting here in one of their conference rooms on the first floor. Only downside was that the public toilets were downstairs from the first floor. Reasonable prices, nice hotel. Nothing out of the ordinary but perfectly acceptable.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations in regards to comfort, cleanliness and service. I will pass on your positive comments to each department as we use all feedback productively. Our main toilets are on the ground floor. I will pass on your comments to management for future use. We hope you will be back to stay with us again soon. Kindest regards.

"One night after a long day. "

3
24/07/2017

We decided to stay here as we were having a day out at Donnington Park. Living up North we weren't fancying the drive home as we wanted to enjoy our day. Late check in wasn't a problem. Room was tidy enough and clean, it had everything we needed. Even an iron and ironing board. The shower was ( to me ) the only thing that let the room down, enough power and heat and plenty of space, even a seat, which is a new one to me. It just could have been a bit cleaner. Bits of mould. But, again being a northerner , I just got on with it. Comfy bed, good tv. Restaurant over the road does decent food but the service was a bit sketchy, a bit Faulty Towers. All in all a decent stay with no big issues. Enjoy.

"Makeover needed "

3
24/07/2017

Arriving late on Saturday night check-in was quick. The room was on the ground floor facing the motorway so as in other reviews yes there is road noise. The shower room was tiny... literally a plastic cubicle and a toilet... the cubicle could do with the mould removing.. toilet stopped flushing.. wash basin again plastic and in the room. Light bulbs needed replacing. The room needed a good dust bedside shelf was well furry. Mirrors are not near to plugs for anyone wanting to use hair dryer straighteners. Breakfast was ok. Not the best hotel under the best western name brand.

"Good location, a little tired but fair value"

3
23/07/2017

We stayed one night at this hotel which is conveniently located next to junction 25 of the M1. Perhaps it is too close to the M1 because it is not possible to sleep with the windows open although wth them closed you are isolated from the traffic noise. We booked on line and the price was fair for the clean room, basic furnishings and somewhat tired decor. We did not eat at the adjoining restaurant as we arrived late and had to leave before breakfast was served. Check-in was easy. There is no bar in the hotel, just drinks from a vending machine. Apparently there is a bar in the restaurant. It was a 15-20 minute drive into Nottingham and there is very little sign of entertainment near the hotel. Basically it's a fair priced dormitory for anyone needing to break their journey on the M1

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the hotel, we do have a bottle bar behind reception for guests to buy drinks from. I am sorry if this was not seen by yourself. We do also have a vending machine that supplies soft drinks and snacks. I am pleased to read the room was clean and had the basics for your stay. From the hotel, a 5 minute drive takes you to a village called Long Eaton where there are various pubs, shops and supermarkets for future use. We hope you will stay with us again in the future. Kindest regards.

"First Stay"

4
20/07/2017

Having booked a double room back in January of this year we arrived after a long hot drive from Somerset. We were warmly welcomed by the receptionist who gave us our keys to the room. We found the room large, clean & comfortable. After we had checked in again we found the receptionist very helpful when we were using the computer. We had dinner in the Grill 25 were the menu was varied and arrived after a short wait. The room was quite noisy as no air con and you had to open the window to let some air in. We found a strong smell of sewage after you first put the hot water tap on. A bit light on the choice of tea and coffee. After a comfortable night the breakfast was first class and plenty of it and choices. Keep it up and well done to all.

"Excellent room and breakfast!"

5
12/07/2017

We only stayed for one night but the room was immaculate and the bed extremely comfortable. Fans were provided in the room which were very much appreciated. Breakfast was lovely with an excellent selection and certainly set us up for the day!

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and comfortable for your stay. I will pass on your positive comments regarding breakfast to the restaurant manager as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Decent hotel at great price!"

4
11/07/2017

We were traveling through on our way north and stopped for one night with a toddler and a 12-year-old. We had a family room, which was a large room with four beds and a cot. Price in NOK was 734,- for one night - about 69 GBP. Beds were comfy, and shower was large. We had an abundance of towels! We would have wished for child-proof windows and an elevator, but at this price we got more than we expected! Courteous staff and clean room! Breakfast and dinner in the Grill at 25 next door, with decent food and huge portions. Good, traditional English selections at the breakfast buffet.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations in regards to size and comfort. I will pass on your positive comments. In regards to breakfast and dinner I will pass on your comments to the restaurant manager as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Excellent value"

5
09/07/2017

We stayed one night. There's no air con but there were two fans in the room. Great bathroom - really spacious, huge bed, big television, chairs/tables for relaxing. Tea and coffee making facilities, and a good meal in the onsite grill. We were extremely impressed with this, and with the friendly efficiency of the staff.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay and the hotel met all expectations. I will pass on your positive feedback to all those mentioned. We hope you will be back to stay with us again soon. Kindest regards.

"Very pleasant "

4
09/07/2017

Ideally located close to the M1 Jun 25, this hotel whilst basic with no in house restaurant, has a grill nearby. The room was a good size and well laid out, I spent two nights here and everything was okay. As I had to be out of the hotel each morning at 0700hrs did not have breakfast, from the looks of it I would be a very basic take away

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a comfortable stay. Our breakfast is a buffet breakfast and has a wide range of items available. We do also offer a take away breakfast for any person that leaves before the opening hours. Just for future use. We hope you will stay with us again in the future. Kindest regards.

"Friendly staff and Clean room but with no air con"

5
04/07/2017

A last minute booking meant that we finished up here instead of our usual hotel. Being Best Western I knew it would be ok but was nicely surprised that we got a lovely room on the ground floor as requested and the noise was not bad but we did feel a little warmer than we would have liked. At home we would have just turned on the air con but on checking with reception I was told there was no air con. The room and bathroom were clean and the staff at reception were welcoming and helpful. The car park is very large. We went out for dinner and when we arrived back it was late and dark and as a woman on my own, having dropped off my mother at the hotel entrance due to her mobility issues, I felt a little uncomfortable walking all the way from the far end of the car park...and I wondered how secure the car would be stuck so far away in a dark corner. It was great to have free wi-fi. The next morning I left mother and luggage at reception and was relieved to find the car untouched. Very briefly I parked in front of the reception to load up with no problem and typed in the security number to be let out of the hotel grounds.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that your room met all expectations. None of our bedrooms come with air conditioning, therefore, during Summer and warmer days we do advise our housekeeping team to leave the windows open before a guests arrival to keep the room cooler and we also ensure a fan is available in all rooms. I will pass on your positive comments regarding cleanliness and the service you received from the staff as we use all feedback productively. I can assure you our car park is secure and if you follow the car park all the way round there is a footpath at the side of the hotel that brings you out to the front of the hotel more quickly. We hope you will be back to stay with us again in the future. Kindest regards.

"Worst nights sleep ever!"

1
01/07/2017

I booked this as my regular hotel was fully booked due to a concert in the area. Never again! The road noise was that bad I thought the window was open and my room was on the hard shoulder. There was a printed card next to the toiletries stating if the road noise was too excessive reception would supply ear plugs (just what you want to read when you're after a good night's rest). The big bed turned out to be 2 single mattresses pushed together and covered in a double sheet so you couldn't sleep in the middle even if you wanted to without the mattress edges running up your back, pointless! Finally the hotel room door kept out very little noise if any from the corridor. You could hear a mouse running past in ballet shoes. P.s and I'm a heavy sleeper.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively there are rooms on the non motorway side which are quieter. A note is placed in the bedrooms to advise guests that we do have ear plugs as we appreciate where our hotel is located. These are available at reception just in case any person requires them as we like to ensure all guests have a great nights sleep. The bed is a zip and link bed, therefore allowing us to change rooms into twins or doubles. However, a mattress topper should have been on the bed as this would mean you wouldn't have felt the edges. I will speak to our head of housekeeping regarding this as this does not live up to our usual high standards. We hope you will consider staying with us again in the future in order for us to deliver a superior experience. Kindest regards.

"Stayed for 4 days"

5
01/07/2017

room very good, very clean, lots of onsite secure parking. Did not have breakfast, Onsite grill restaurant and bar, Witherspoons pub within 10 min walk. Only gripe was it was a bit remote to other pubs and restaurants. Overpriced for what it is.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the room was clean and comfortable for your stay. I will pass on your feedback to the restaurant manager regarding the prices as they use all feedback productively. In regards to location, there are two other pubs close by and if travelling by car there is a 5 minute drive to a village called Long Eaton that has shops and pubs also for future use. We hope you will stay with us again the future. Kindest regards.

"Ok if only iption"

3
27/06/2017

Stated one night between business meetings, hotel seems to of recently had an update as it is clean and tidy with rooms containing everything you require. It was very hot when I stayed and the air conditioning didn't seem to work so the room was showing as 27c, luckily they had put fans in the room so there was some relief. Make sure you try to get a room on the back of the hotel otherwise you have an unobstructed view of the M1. The grill restaurant is part of the hotel but is a separate building. I went for dinner without booking and was told I was lucky to get a table as they had a large party that was staying in the hotel. No mention of this was made when checking in to the hotel. Breakfast is also served here, nothing special just standard.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, none of our rooms come with air conditioning, therefore during Summer and warmer days, we do advise our housekeeping team to leave the windows open before a guests arrival to keep the room cooler and to ensure there is a fan in every room for a guest to use. I am pleased to read that the room was clean and contained all you required for your stay. We do advise guests to book a table at the restaurant when it is busy to ensure they get a table at the time they prefer. I apologise if this was not advised or mentioned to you. I will ensure this is addressed with the team for future use. We hope you will stay with us in the future. Kindest regards.

"Good food & friendly staff at The Grill at 25 Restaurant."

4
26/06/2017

We dined at the restaurant every evening of our stay and always found the restaurant and bar staff to be helpful, friendly and good-humoured. They were obviously rushed off their feet but as busy as they were they always maintained a cheerful demeanour which helped to make our stay a pleasant one.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the restaurant staff and all were very helpful. I will pass on your comments to the restaurant manager as he uses all feedback productively. We hope you will be back to stay with us again soon. Kindest regards.

"No upgrade"

1
19/06/2017

Booked stay before holiday to Spain Room was not upgrade as I payed for No bottled water in the room. We book upgrade cos we have a small child and need a bed for him Room was facing the road on the hottest day of the year road noise cos window had to be open. No sleep Was supplied with small fan Spoke to reception after complaining about the water was told they missed off the upgrade and was not aware of it You get what you pay for or in this case Not

"Short stay"

5
14/06/2017

We just spent the one night here after visiting Download festival, so we only checked in after midnight , therefore only spending about 10 hours in the hotel . The check in was easy and friendly, the room was very big with a very comfortable large bed , excellent shower in the bathroom, tea and coffee with complimentary biscuits. Nice hotel ..

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received great customer service from the staff and the room itself was comfortable. I will pass on your positive comments. We hope you had a great time at the festival and will be back to stay with us again next year. Kindest regards.

"Very good for a Best Western"

4
14/06/2017

Best Westerns are often tired and in need of attention. This was a pleasant experience though. The outside looked like your standard British Best Western but inside it has been refurbed and done well. The car park is massive and round the back which is a bit of pain but it's plentiful. It also has a daily-changing barrier code which is a bit annoying. The bar appears to be a fridge in reception so I'm not sure it's all singing all dancing. There's a grill house on site over the driveway area. I didn't go there and had dinner in a pub nearby. Typically for a Best Western of this era it doesn't have a lift. No surprises there. But our room (a family room of two singles and a large double) was of a very good standard. There's noise from the road but it's a M1 hotel basically so no complaints. The bathroom was in need of greater refurb to bring this up to scratch and the shower went from hot to cold constantly. There is an abundance of pedestal fans which was good to see as these kind of rooms get hot easily. On check out I heard the two reception girls discussing the day's general election. One asked 'when's that voting thingy?'. The other told her it was this day. The first girl asked who she was voting for and she said Jeremy Corbyn 'because he's for the working class innit'. I felt that such titans of political commentary would have been best placed to discuss this away from the public gaze (and ear).

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the standard of the hotel met your expectations. In regards to the barrier code we do change the code each day. This is available to collect from reception. We change this daily for security purposes. We do provide a bottle bar at reception for guests. This is available 24 hours. Our main bar is in the restaurant area. Our bathrooms are something we are looking into changing. However, I can assure you these are cleaned daily by the housekeeping team and maintained to a high standard for guests. I apologise for any issues you encountered with the water I have reported this to our maintenance team to ensure this is addressed straight away. In regards to the receptionists I will speak to the members of staff on duty as this does not live up to our usual high standards. We hope you will stay with us again in the future. Kindest regards.

"Handy to M1... though a bit tired, like this traveller was!"

3
06/06/2017

At the outset, I would say this hotel "is what it is"... next to the M1 and a good spot to pull in when tired and needing a night's accommodation. With that comes a little bit of road noise - although my room was away from that side and perfectly adequate insulation meant you could hear very little noise. It also means the grounds and hotel are just a little bit tired and lacking in atmosphere - especially on a cold, grey evening. However, it has a reasonable restaurant next door - great if tired and don't want to seek out anywhere else (recommend the Sunday roast - traditional and substantial). The breakfast buffet had a surprisingly wide range on offer - hot, cold, cereals and fruit, there was plenty to send you up the road. Lastly, the allocated double bedroom was HUGE and great for undertaking an unpack and reordering of luggage. In terms of price - probably what you would expect for the convenient, last minute location... which means you get what you paid for.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was great for your stay and the room was perfectly insulated. I will pass on your great feedback regarding the restaurant and breakfast to the restaurant manager as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Recommended "

4
05/06/2017

It has been some time since I stayed in a Best Western so it was with a little trepidation I booked this hotel - the cost seemed very low but its location was perfect however for a trip I was undertaking. I must say the whole experience was first class from the warm welcome from the front desk to the quality of the room and facilities. The shower was quite possibly the best I have ever had in a hotel and the room was cleaned to a very high standard. Good restaurant offering a good range of food at reasonable prices too. Downside a little noisey - it was located quite close to the motorway but this didn't detract from a lovely short stay. I am now a Best Western convert - I joined their membership programme but a little disappointed that there aren't enough places to stay in central London at a reasonable cost. I will however stay at this hotel if I am ever in the Nottingham area again!!

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a fantastic stay with us. Each department will be happy to receive such great feedback. We like to ensure our standards are high at the hotel and you received this during your stay. All rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. We also have ear plugs available at reception for all guests if required. I apologise for any disturbances you encountered. We hope you will be back to stay with us again in the future. Kindest regards.

"Shocking Hotel!!"

1
04/06/2017

I stayed at this hotel on the 3rd June 2017 with family. When booking the rooms we informed them that my mother was disabled and would need a ground floor room. On arrival no ground floor rooms were available and the hotel has no lift. My terminally ill disable mother had to manage the steps because the hotel refused to help or offer an alternative for my parents. Absolutely disgraceful customer service, I will never stay at a best western again!!

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the rooms you booked, our team, if advised will accommodate any guests requests or let the guest know if any request can not be met. I will look into this as this does not live up to our usual high standards. Depending on the time you checked in there may have been no way of moving the rooms around as I know the hotel was busy on this particular night. The team will always try their best to resolve any issues. I apologise for any inconvenience this caused and can assure you this will be addressed. We hope you will consider staying with us again in the future in order for us to offer you a superior experience. Kindest regards.

"Nice room, shame about the noise"

4
01/06/2017

We booked here so that we could relax before flying out. The room was nice, clean and comfortable. We had doors banging, people shouting in the corridors up till 2am. We had to be up at 4am to catch our flight. 2 Hours sleep didnt need to set the alarm as other guests were knocking doors at 4am to wake their friends. Will never stay here again.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and to our usual high standards. In regards to the noise during the early hours of the morning I will have a look into this. We do advise guests to report any issues they encounter to a member of staff at reception as we like to rectify or address any issues immediately to ensure all guests have a great stay with us. I apologise for any inconvenience this caused and can assure you this will not happen again. We hope we can restore your faith in the brand and you will stay at other Best Western hotels in the future. Kindest regards.

"Standard "

3
27/05/2017

Professional desk staff and a clean room that is of okay. No unique character that would make me wish to stay here on a non-work trip. Restaurant directly opposite is quite good for dinner and was very nice for breakfast. The bin lorry collected directly outside my window at 7am which was not ideal. It is pretty close to a major road. Had private parking behind the hotel.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that staff were professional and the room itself was clean. I will pass on your positive comments. I apologise for any disturbances you encountered from the lorry in the morning. I have passed on your comments regarding the breakfast and evening meal to the restaurant manager as they use all feedback productively. We hope you will be back to stay with us again soon. Kindest regards.

"Day visit "

5
21/05/2017

Only here for one day from 9-5 for a work training course. Very friendly staff upon arrival and directed us to the conference room. Reception area, corridors and toilets were spotless. Tea, coffee, water and biscuits provided all day for free.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent visit to the hotel. I am delighted to read that you had a great day with us and the staff were friendly and the hotel was clean and presentable. We like to ensure our standards are kept high at the hotel. I will pass on your kind comments. We hope you will be back to visit again soon. Kindest regards.

"Nice hotel for a short stay"

3
21/05/2017

The room is modern, spacious , clean and laid out well with good facilities. Can't fault it. The big drawback is the insulation within the hotel or in the room where we stayed. Every time someone else closed their door it was really loud and the headboard in our room reverberated! Not great to be woken up at midnight, 2am and 5am with people coming and going.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the bedroom was clean and spacious and met all expectations. I apologise for any disturbances you encountered in regards to the closing of doors. I have reported this to our maintenance department to ensure the doors in the corridors are checked. We hope you will be back to stay with us again soon. Kindest regards.

"Lovely hotel with helpful friendly staff "

5
17/05/2017

Firstly huge thank you to laura who was very friendly and helpful a real credit to the hotel Nothing was too much trouble The hotel is clean modern and well presented with most amenities covered On site bar and restrain with a huge room and free wifi and onsite parking, close to the motorway this hotel ticked all the boxes Thank you

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay and the hotel met all expectations. In regards to service I am delighted to read that you received an excellent service from our receptionist Laura. I have passed on your comments to the member of staff who is very pleased with the feedback. We hope you will be back to stay with us again in the future. Kindest regards.

"good all round"

4
08/05/2017

Nice hotel, friendly staff, very clean and good value. We have stayed here many times for one or two nights and its always been the same. Everything works well, and happy to help over the phone if you need to adjust the book; ask for adjoining rooms, extra children's bed, late/ early access etc.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. It is a pleasure to read that the room met all expectations and the staff were friendly during your stay. I will pass on your kind comments to those mentioned. We hope you will be back to stay with us again in the future. Kindest regards.

"A Good Overnight Hotel"

4
07/05/2017

First impressions of the room were a surprise as it was tastefully and well decorated. Bed was large and comfortable and plush. There was a purpose made shower cubicle and plenty of hot water. The sink was actually in the bedroom and the toilet and shower room were separate. Service in the room was great. Considering the proximity to the M1 soundproofing was great and there was not much noise during our stay. Reception staff OK but could do with a personality improvement and were not to efficient when we reported a problem with the lights in our room which still was not fixed upon departure. Cleaning staff good. Car park was OK as well. Not a bad stay as there is a bar /grill on site . Would go there again

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay. I am pleased to read that the room met all expectations in regards to comfort and the facilities provided. In regards to the lighting in your room, I am sorry to read that this was not fixed during your stay. I will have a look into this as this does not live up to our usual high standards. I apologise for any inconvenience this caused. I will pass on your other comments regarding the cleaning staff and restaurant to the relevant departments as we use all feedback productively. We hope you will stay with us again soon. Kibndest regards.

"A good stay"

5
04/05/2017

Reception staff were friendly and helpful. We had a large room, which was nice and clean. This hotel has a carpark which is secured by a barrier. Breakfast was very good, a nice selection of food, however this dining room was full, so we struggled to find anywhere to sit. The tv was on the wall so, along with a few children who were staying the room was very noisy. Overall a good stay.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to comfort and the service you received. I will pass on your positive feedback to the team as we use all feedback productively. I have passed on your comments regarding the breakfast to the restaurant manager as they use all feedback to keep their standards high and address any areas of concern. We hope you will be back to stay with us again soon. Kindest regards.

"Nice for a short stay"

3
03/05/2017

Nice enough hotel for a short stay. Rooms were comfortable but the sound proofing wasn't very good. Friendly staff. Comfortable bed & lovely shower. My only complaint was that the cooked breakfast wasn't nice...tasted for cardboard for the priced paid.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations and the staff you came across were very pleasant. I will pass on your kind comments. In regards to breakfast I have passed on your comments to the restaurant manager as this does not live up to our usual high standards. I can assure this will be addressed. We hope you will be back to stay with us again soon. Kindest regards

" Stayed for 2 nights due to a family wedding nearby"

4
29/04/2017

Car park very secure. First impression of our family room was that it was huge! We stayed for 2 nights with 2 adults & 2 children (6 years old & 18 months). Staff were perfectly helpful, offered to help with our bags upon check in etc. We had breakfast on both mornings and, I can honestly say, it was the best breakfast buffet we've ever eaten at any hotel! Nice sausages, plenty of extras (fried bread, hash browns etc.) The children ate free which made it even better value. Our room was situated at the back of the hotel which made traffic noise inaudible. A couple of very minor downsides, the walls are fairly thin so some noise can be heard from the communal corridors. Slow closing 'fire doors' would resolve this issue easily. Overall a lovely stay and the children loved every second! Thank you Best Western Nottingham Derby!

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room exceeded all expectations and you all had a comfortable sleep. I will pass on your comments regarding breakfast to the restaurant manager as they use all feedback productively. In regards to the corridor doors I will speak to our maintenance manager to ensure this is looked into. I apologise for any disturbances this caused. When you are next in the area be sure to book with us on 0115 9460000. Kindest regards.

"Needs better sound insulation"

2
26/04/2017

Very generous sized rooms and comfortable bed but they are useless ione cannot get a decent night sleep with the noise coming from the motorway. Maybe it wasn't the room we had and the fact that I was sleeping below the window facing the motorway but even ear plugs did not help.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was a great size for your stay and the bed was comfortable. In regards to the windows this is something we are looking into changing. I can assure you rooms facing the motorway side are triple glazed in order to prevent any noise. However, we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. We hope you will be back to stay with us again in the future. Kindest regards.

"Nice hotel, poor noise isolation"

3
26/04/2017

This is a well presented hotel. The parking is good (and behind a barrier), although would have liked a pathway to the reception door rather than walking on the road. The rooms are very clean, the bed very comfortable and the supplied toiletries are rather nice. The food in the adjacent restaurant is good and reasonably priced and the breakfast offers a good selection. Nice sized TV which allows use of the HDMI inputs so I could watch a movie from my laptop on the big screen. My main complaint is the noise isolation from the (very) nearby M1, there isn't any. I was in a second floor room and thought the skylight windows were open, they weren't - actually they are screwed shut! There was also a throbbing/humming noise when I was laying in bed, sounded like a central heating water pump. I ended up getting only fitful sleep and was actually quite tired in the morning as I was kept awake from the M1 noise and this 'pump'. Its a shame as I have stayed in hotels before near main roads/motorways; even a Best Western Metro which is about the same distance from the A4042 dual carriageway, not that you would know from inside the room it was near silent. So it isn't like Best Western can't make quiet rooms. Overall a very nice hotel that was let down for me by the lack of decent windows that kept the road noise out of the room and what ever was causing that noise from the room next to me.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations in regards to cleanliness and the facilities we provided. I will pass on your positive comments. In regards to the noise from the motorway I apologise for any disturbances you encountered. The windows are something we are currently looking into changing. We do have rooms facing the non motorway side which are quieter. The pump noise you mentioned I will look into today as this is the first time this has been bought to my attention. We hope you will be back to stay with us again in the future. Kindest regards.

"Decent Hotel, though proximity to M1 means it's noisy"

4
23/04/2017

One night stay in a generous room. Good ensuite shower. Sink in bedroom rather than bathroom, some people probably think this is a plus, others may not like it. Similarly bed was on the soft side for my taste, but that's a personal preference. Hotel very clean. Self service breakfast was definitely OK, reasonable choice and all the hot items regularly topped up. I didn't spot until I'd finished that I could have had a veggie sausage if I'd asked, will bear this in mind next time I'm in a Best Western. Receptionist friendly and helpful. The major drawback for us was that our room was very close to the nearby motorway, so naturally it was noisy all night. This might not bother everyone, but if it's important for you, it would be worth asking if there are quieter rooms. Overall, I reckon it was just about worth a rating of four.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to service, cleanliness of the room and food. I will pass on your positive comments. We do have rooms on the non motorway side which are quieter, however all rooms on the motorway side are triple glazed to prevent any noise. I apologise for any disturbances you encountered. We hope you will be back to stay with us again in the future. Kindest regards.

"Lovely rooms"

4
18/04/2017

We had lovely rooms and Our Kids like the fact they had there prober beds as we have had hotels that the second bed had to be pulled Out from underneath another bed. The only thing We didn't like there was no one at the reception desk when we got there we had to wait even thro we hit the bell a couple of times but the Lady did apologise when she came.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room you booked exceeded all expectations. In regards to reception, our receptionist may have been assisting another guest in their room, however I will look into this. I apologise for any inconvenience this caused. We hope you will be back to stay with us again in the future. Kindest regards.

"noisy."

1
17/04/2017

We are elderly people and I was grateful to start with that we had a ground floor room . Across at the grill we had a nice meal and a couple of drinks( a bit expensive ) before retiring at about 10.00 ish for an early night before our early flight the next morning. Half an hour later the march of the mods started in the room above us, backwards and forwards he/she went, after an eternity, I decided to go to reception and ask the girl on duty if she would ring the room above us and ask who ever it was to consider others in the hotel (namely us) and stop the clumping around the room. I was told the person had blocked any phone calls go to there room so she couldn`t ring?. The girl then went up to the room and listened at the door but said she heard nothing and said they might have gone to bed. Ten minutes later it started again , back I went to the reception and told the girl if she wouldn`t/couldn`t put a stop to it I would go up and do it myself. She told me I had better not do that otherwise she would call security ! I told her if I go up she had better get the police because we had paid for a good nights sleep and we where getting robbed of it, I then told her if it continued for more than ten more minutes I would be going up myself to that I got no reply. The remainder of the night quietened down somewhat, My wife and I got up at 03.45 and went to the airport still tired from our lack of sleep, We will certainly not be using best western hotels again !!! at least with Premier Inn your are guaranteed a good nights sleep or your money back .

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, I am disappointed to read that your stay with us did not live up to your expectations. In regards to the noise complaint, I have spoken to the receptionist on duty and she did explain the situation regarding this. With any issues such as the one you mentioned we would always ring the guest's room first to speak to them, if they don't answer we would then go to the room to address any matters. I understand the receptionist did follow this line of procedure as mentioned. We wouldn't advise another guest to address the matter or to go to the room to speak to the guest directly. The receptionist on duty would address any complaints/issues raised and it would be our responsibility to ensure the noise stopped. Our team are trained in dealing with any complaints and I can only apologise if you felt this wasn't dealt with accordingly. I will provide further training where applicable. We like to ensure all guests have a great stay with us and a comfortable nights sleep. Our standards of service and quality of stay are high at the hotel and I can only apologise that you felt this was not received by yourself on this particular trip. I hope you will consider staying with Best Western hotels in the future in order for you us to offer a superior experience. Kindest regards.

"On course in Long eaton "

5
05/04/2017

Staying over for 2 nights on a course pleasant staff spotless room amazing bed and shower with massage function plenty of tea and coffee in room big room free iron hairdryer and shampoos and lotion will defo stay in future had a room in the middle of hotel so not much traffic noise from the M1 motorway

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received an excellent service from the staff and the room met all expectations. I will pass on your positive comments to each department as we use all feedback productively. We hope your course went well and you will be back to stay with us again in the future. Kindest regards.

"Stop over near Nottingham"

4
29/03/2017

Stayed here recently due to a last minute visit to Nottingham. Most hotels in the city were sold out or extortionately priced so although a few miles away this place was a cheaper option. Check in was smooth and rooms were clean and tidy. Car park outside for guests and if looking to travel into the city there is a bus stop round the corner and the bus cost £3 (I think) to the city takes about an hour and much cheaper than an £18 taxi. Would stay here again if visting the area.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from staff and the room met all expectations. There is a bus stop close to the hotel as you explained. We also have a tram service near by that some guests have previously used. Information on this is available at reception. We look forward to welcoming you to stay with us again in the future. Kindest regards.

"Stayed in alot of hotels this good price and clean "

4
22/03/2017

It is what it claims to be really clean nice hotel good price for what you get. If you just need somewhere to lay your head go for it :) the staff are helpful didn't try the food so not sure about it the location could be better not alot around there unless you drive more Into long eaton can't really walk to a shop but all round good

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and the room was clean and comfortable. I will pass on your positive comments regarding the staff. I hope you will come back to stay with us again in the future. Kindest regards.

"Average and a bit jaded"

3
13/03/2017

Stayed here a couple of nights when visiting friends. Room was clean but past it's best. Furniture a bit worn. VERY noisy. Not much sound insulation. Could hear the phone call at 2am in the room above as clear as a bell. Lots of noise from corridors. AND whoever designed a room where the room lights also come on when you switch the toilet light on needs to be sacked. Take a torch unless you want to disturb your fellow room mates if you get up in the night. Overall very very disappointing.

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the rooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. I will pass on your comments to management regarding the lights in the bedroom. The bathroom light can be switched on with the second switch on the wall, this puts on the light over the sink and toilet area. I am sorry if this was not seen by yourself when using this. We hope you will consider giving Best Western as a brand another chance to offer you a superior experience. Kindest regards.

"Disappointing for a bestwestern"

2
09/03/2017

Easy to find Room was big and airy and clean, bed comfortable the lighting system in the room annoyed me and was frustrating but maybe that's me! There is no hotel lift so beware, nor an onsite bar it's actually separate to the hotel granted it's only outside by the entrance, the Grill itself was expensive and the best part of my evening meal was the bread I got with my olives ( they were the commercial kind on flavour except for the brine) my steak was so so! I asked for extra mushroom instead of chips they were pretty awful too ( I was expecting a couple large flat these gave the impression of tinned) Breakfast for the price was expensive and lacked a little table service (the usual buffet) Overall the experience wasn't a pleasant one for me

Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and the bed was comfortable. The hotel does not have a main lift. However, the reception team are happy to assist with luggage to a guests room if required. We also have rooms on the ground floor for any person that has difficulty using stairs. The hotel has a bottle bar behind reception that is open to guests all day. I apologise if this was not seen by yourself. I will pass on your comments regarding breakfast and evening meal to the restaurant manager as our standard of service is usually high. I can assure you this will be looked into. Kindest regards.

"Weekend Stay"

4
22/11/2016

My friend and I stayed here to be near to a birthday party we were going to in Long Eaton. We had a large clean twin bed room. Beds were comfortable and bedding was clean. We had tea making facilities. Our only complaint was the washbasin was actually in the bedroom so no privacy.There was a separate toilet and shower cubicle.Price was reasonable so I guess you get what you pay for. We were on the ground floor and could hear noise from floor above until after 3am Saturday night/Sunday morning.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and the bed was comfortable. In regards to the noise, I apologise for any disturbances you encountered. We advise guests to report any issues they encounter during their stay to a member of staff at reception to ensure any problems are rectified immediately as we like to ensure all guests have a great stay with us. We hope you will be back to stay with us again soon. Kindest regards.

"BW =VG"

5
15/11/2016

Our stay at Best Western Nottingham Derby was very good(BWVG). The place was clean and warm. The people(staff) were alert and helpful. Both reception and dining staff were attentive and accommodating. Thank you!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations and the service you received was to our usual high standards. We hope you will be back to stay with us again soon. Kindest regards.

"A VERY PLEASANT STAY"

5
15/11/2016

My wife and I stayed at the Best Western Nottingham/Derby in Long Eaton for two nights. Although part of a group of friends staying at the hotel, we made our bookings independently. The hotel was very easy to find and there was lots of parking behind the hotel. We were allocated Room 103 (ground floor) but quickly found out the room's heater was not working (the room was decidedly chilly) so the very helpful Italian lady on the reception desk swopped us to Room 102. This room was fine - quite large by English standards - and fairly well appointed. Although the hotel is very close to the M1 motorway, we were not disturbed by any traffic noise (I believe that the the rooms are double or triple glazed) although, Room 102 did not face the motorway. The shower was excellent and there were a good supply of toiletries. There was a large lounge, with lots of seating, close to reception and the group used it to sit and chat together. The hotel's associated restaurant was less than one minute's walk from the hotel. We had two evening meals and two breakfasts there. Our two evening meals were of excellent quality and the portions were very generous indeed. The restaurant manageress was charming - she could not have been more helpful. The buffet breakfast was good with a choice of several cereals, hot food and pastries. All in all, we could not fault either the hotel or its accompanying restaurant and we would certainly stay there again if we were in the area.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a high standard of service from the receptionist and your needs were met. I will pass on your great comments in regards to the food and staff in the restaurant and breakfast as the restaurant manager uses all feedback productively. We hope you will be back to stay with us again in the future. Kindest regards.

"A Friendly Place to Meet Friends"

4
14/11/2016

8 of us needed a place to stop overnight as part of a college reunion. This motorway hotel is very conveniently situated by junction 25 of the M1. This leads to the only criticism we could make and that is that the road noise in some rooms is quite noticeable. The rooms themselves are showing signs of age but nothing too serious. The staff in the hotel were very friendly and helpful and our party of 8 had two good evening meals and two breakfasts at the on-site restaurant with good quality food, friendly service and very good value. There is a large seating area in the hotel which we made good use of. All-in-all we would recommend this as an ideal meeting point and a good value stay. If you are troubled by road noise ask for a room on the non-M1 side and make sure you arrive in time to get one.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a great stay and the service from both the hotel and restaurant was up to our usual high standards. I will pass on your kind comments. In regards to the noise, I apologise for any disturbances you encountered. All rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. We hope you will be back to stay with us again in the future. Kindest regards.

"Regular guest here"

4
10/11/2016

I stay here quite a lot due to my work , there are plenty of Hotels around but this fits my needs perfectly and why i dont look anywhere else, for me its home from home , location is perfect, M1 close by, bus routes into Nottingham just 5 mins walk away, local amenities The Reception staff are very helpful and friendly The Housekeeping are excellent and helpful The staff are a credit to the Hotel The Rooms are clean , spacious and the Bed is most comfortable and free internet and good sized TV

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you have continued to stay with us when working in the area. We appreciate your loyalty to our brand. I will pass on your kind comments in regards to the staff to those mentioned as we use all feedback productively. We hope you have a great stay with us when you are next here. Kindest regards.

"Good location"

5
09/11/2016

Great hotel that is undergoing update. Yes the floors are creaky but that's to be expected. Rooms good size, clean and comfy with tea and coffee facilities. Bar great place with friendly staff. Stayed here 3 times this year tried a 4th visit but price went up too much so chose elsewhere, shame really as really like the hotel.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I will pass on your great comments in regards to the rooms and comfort of the bed. In regards to booking again you can call us directly on 0115 9460000. We would like you to come and stay at the hotel again in the future. Kindest regards.

"good for a short visit"

4
06/11/2016

stayed in the hotel for one night. A little on the noisy side as the room was facing the M1. Bed was comfortable and room good size. Didn't have breakfast. Has parking. Worth the price.Very clean and tidy, reception staff friendly

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the bed was comfortable and the room met all needs. In regards to the bedrooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. I will pass on your positive comments in regards to the staff as we use all feedback productively. We hope you will be back to stay with us again in the future. Kindest regards.

"Mrs mann "

3
05/11/2016

I booked this hotel for my husbands 30th birthday on the 29th of October. The hotel room its self was fine, clean and comfortable. The only problem With our booking was the noise!. During the evening there were people walking up and down the corridors shouting and knocking on one another's doors this went on for over an hour but then finally quietened down. We thought that was the end of it until early hours of the morning we were woken by the same group of people right outside our door again shouting, swearing and banging doors!. As you can imagine we didn't get much sleep. This made our stay rather unpleasant . On checking out of the hotel we were not asked how our stay was, I handed in our room card and was told by the receptionist all was ok, thank you and bye! Very Disappointed that staff aren't checking internal CCTV to monitor the corridors at night for this sort or behavior.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable nights sleep and the room was clean. In regards to the disturbances I apologise for any inconvenience this caused. When guests arrive back late to the hotel we will always advise them to keep the noise to a minimum in order to respect other guests in the hotel. We also advise guests to report any issues they encounter during their stay to a member of staff at reception in order for any issues to be resolved immediately as we like to ensure all guests have a great stay. We hope you will give us another chance in the future to offer a superior experience. Kindest regards.

"A Lovely Breakfast"

5
02/11/2016

The hotel was nearly full and the breakfast staff were very busy we did not get down until the after 8.30. The restaurant was relaxed and tables cleared efficiently. The buffet was well presented and the hot breakfast was delicious and cooked to both my and my partners taste. The staff were pleasant and could not do enough for their customers. We really enjoyed our breakfast and the stay in this hotel we will use it again if we visit this area again. Well done and thanks for a lovely send off for our 200 mile journey.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding our recent stay with us. I am delighted to read that you had a lovely breakfast and the standard of service received was great. I will pass on your comments to the restaurant manager as they use all feedback productively. We hope you will be back to stay with us again soon. Kindest regards.

"read small print"

4
31/10/2016

This was an excelent one night stop over, good food at the venue adjacent, comfortable bed. But we were surprised to discover there is no lift. My husband didnt notice this when he booked. Luckily we were on the first floor, but it is an awkard handling exercise with lugage.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay and the bed was comfortable. We do not have a main lift in the hotel. However, we do have rooms on the ground floor for guests to use and we can also assist with luggage. When making a future booking please call the hotel directly on 0115 9460000 and we can allocate you a ground floor straight away. Kindest regards.

"Best Western Hotel, Long Eaton"

4
31/10/2016

Hotel very convenient to M! and visits to Nottingham or Derby. Bedrooms clean and spacious. Plenty of free parking. Restaurant a few steps away from reception is a varied menu Grill Bar. this is also where you are served breakfast. This is a great buffet breakfast where you can have as much or as little as you like, The staff are extremely helpful and will cook for special diets. Good hotel and will return again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations from the comfort of the bedroom to the tasty food at dinner and breakfast. I will pass on your great comments to each department as we use all feedback productively. We hope you will be back to stay with us again soon. Kindest regards.

"Good value hotel"

4
29/10/2016

Have continued to stop at this hotel as ideal for a stopover on business. Rooms are are always spotlessly clean. Comfy beds powerful shower and good Internet. Food is across in the restaurant is always good and so is the breakfast. Staff always friendly and professional Ticks all the boxes for a stopover and extremely close to the motorway.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations in regards to comfort and cleanliness. I will pass on your kind comments to all that was mentioned as we use all feedback productively. We look forward to you staying with us again in the future and thank you for your loyalty to our brand. Kindest regards.

"Night stay before flight "

4
29/10/2016

We stayed here before our flight out of East Midlands. Booked through Holiday Extras with parking so got a great deal. I'd booked a family room and a double for my parents. I phoned the hotel the day before to ask for a ground floor room as my mum has mobility problems and there is no lift. Our family room was lovely and spacious, clean and comfortable beds. We ate at the restaurant on the night, we all had burgers & fries and it was very nice and reasonably priced. We pre booked breakfast so £8.55 each and the kids were free. This was fine with a good selection but kept having to wait for the hot food to be replenished but we still enjoyed it. Overhaul it was a good stay and would stay again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay and the rooms were clean and very comfortable. I will pass on your feedback to the restaurant manager regarding the food as they use all feedback productively. We hope you had a great holiday and will be back to stay with us again in the future. Kindest regards.

"Best Western Nottingham"

3
24/10/2016

Basic hotel - Restaurant and Breakfast very good Next to the M1 bit noisy but Hey Ho - I knew that . Rate good for the surrounding area - ok to 'rest your head' would not want to spend family time here

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and the food in the restaurant was great. I will pass on your positive comments. We hope you will be back to stay with us again in the future. Kindest regards.

"Ideal"

4
24/10/2016

Great no-frills place as a base for a short break. Dog friendly so ideal for us. Large modern en suite rooms with enormous comfortable beds. Although right by the side of the M1 the traffic couldn't be heard at all. Only negative was the room was too hot and I couldn't turn the temperature down. I asked reception to turn the heat down for the second night which they did but but morning it was back up to 24 degrees. Great value for money.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that hotel was great for your stay and the bed was comfortable. In regards to the heating I will ensure our maintenance manager looks into this to ensure it is working correctly. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"1 night stay with jetparks2"

5
20/10/2016

Excellent location for flights from East Midlands airport. Our accommodation was booked as part of our jetparks2 parking. Only cost £79 for 1 night including 2 weeks parking. Hotel was clean and rooms were comfortable. It is next to the M1 so you should expect a little bit of road noise if you sleep with the window open. We slept with the window open and it wasn't any bother at all. We arrived late evening, so can not comment on the catering next door and we left at 5am so can't comment on breakfast either. Short journey to the airport which has jetpark parking right next door.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the room I am pleased to read that the room was clean and comfortable for your stay. We hope you had a great holiday and will be back to stay with us again soon. Kindest regards.

"October Break"

5
19/10/2016

Very pleasantly surprised by this hotel. Room large and comfortable and although the room was next to M1 I was not disturbed by road noise. Food in restaurant was good and very reasonably priced with a varied menu. All staff we met were friendly and helpful. Would definitely stay again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that your stay with us was comfortable and you had a great nights sleep. In regards to the food I will pass on your comments to the restaurant manager as they use all feedback productively. We hope you will be back to stay with us again soon. Kindest regards.

"Good breakfast"

4
19/10/2016

We were attending a function a couple of miles away so decided to stay here for the night as the price was reasonable. Our room was clean and had an iron and ironing board which was good. Luckily our room wasn't on the front so we didn't have to put up with the motorway noise. Breakfast was much better than expected, it wasn't a bit greasy and the bacon was lovely, when items ran out they were replaced relatively quickly. Whilst I wouldn't want to stay to long,for a few nights it's a good option.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and had everything you required. I will pass on your comments regarding breakfast to the restaurant manager as he will be pleased to read the positive comments. We hope you will stay with us again when next visiting the area. Kindest regards.

"It does the job. "

4
18/10/2016

Needed a cheap place to stay for one night whilst on business in the area. This is well located for the M1, so close indeed that from the car park you are almost on the hard shoulder! That doesn't matter though as the rooms are well insulated from the sound. Check in was speedy and my room was large and comfortable (room 210), clean and warm. Breakfast and dinner can be purchased separately and are taken across the way in a separate building. My evening meal was very good, decent portions, hot and tasty. All you can ask for really. As a no frills basic hotel this is pretty good. Will stay again when in the area.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay with us and the room met all expectations. I will pass on your great comments to the restaurant manager regarding the food as they use all feedback productively. We hope you will be back to stay with us again in the future. Kindest regards.

"Wedding Celebrations and stay"

4
16/10/2016

I can only say how well all the hotel staff looked after us over the weekend. Everywhere was spotless. The staff were always very polite and helpful and the food was excellent. The bed was really comfortable and the room well equipped and nicely decorated. I would have given 5 stars if the towels had been soft and fluffy ... but they were clean!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel staff were polite and helpful during your stay with us. We like to ensure all guests have a great experience and all needs are met. We hope you had a special day. Kindest regards..

"Best Western Nottingham Derby, Long Eaton"

5
14/10/2016

Excellent location. Very effective sound proofing as only a few metres from the M1 Great grill served hot tasty well cooked meals . Excellent value for money Smart clean well appointed room Public areas rather showing their age

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay and the room met all expectations. I will pass on your comments regarding the grill to the restaurant manager as they use all feedback productively. We hope you will stay with us again when next visiting the area. Kindest regards.

"just what you want"

5
12/10/2016

Just what you want after 300 mile, on the road, really lovely reception staff, nice clean room the next door restaurant had a good cooked to order menu not the boil in a bag stuff we seem to settle for at roadside inns theses days. The fire exit to the car park would have made a more covenant entrance to the hotel with your baggage in toe instead of having to go all the way back round to the front that aside lovely stay.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the reception staff and the room met all expectations. I will pass on your kind comments. There is another path from the car park that brings you to the front of the building also. I am sorry if this was not seen by yourself. We hope you will stay with us again soon. Kindest regards.

"2 night stay for family wedding "

5
12/10/2016

Good size room very clean ,friendly staff and very quiet location even next to two main roads . Only bad thing was a funny smell from the sink and didnt drain properly .good sized tv and free wifi in all rooms . Would definitely recommend.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding you recent stay with us. I am pleased to read that you had a comfortable stay and the room met all expectations. In regards to the sink I will report your comments to the maintenance manager as this does not live up to our usual high standards. I can assure you this will be fixed. We look forward to you staying with us again in the future. Kindest regards.

"Not for me"

2
10/10/2016

Good for location as close proximity to the motorway and only a few minutes in to the local town area. Being close to the motorway did not bother us at all and our room faced the motorway. We were not disturbed by traffic sounds at all. No lift and we were on the 3rd floor. This is ok but not with 6 suitcases! Room was ok but the bathroom area was very shabby especially the sink. Overall in the hotel and restaurant the floors really really need some attention. The carpeted areas have stains and the hard floor surfaces of the eating areas very sticky possibly from a build up of dirt and cleaning agents. Really could do with a good old floor scrubbing/stripping. Really bad. Then the cloth being used to wipe the tables looked dirty, wondered about the frequency of change or cleaning. The crockery and cutlery had stains.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was comfortable and the hotel was a great location for your stay. The hotel does not have a main lift, therefore the reception team are happy to assist with luggage to a guests room and guests are able to leave luggage in our store room on the ground floor if they do not require anything from their case. I apologise for any inconvenience this caused. In regards to the floor I will pass on your comments to our management. I can assure you all floors are cleaned daily. I will pass on your comments regarding the clothes and cutlery to the restaurant manager to ensure this is looked into. All cutlery is cleaned daily. We hope you will stay with us again in he future. Kindest regards.

"our home from home"

5
10/10/2016

We frequently use this hotel when visiting relatives close by. the rooms are spacious and comfortable and if you pay the extra then you are treated to separate bath and power shower. Room 301 is our favourite for this. Some of the rooms on the motorway side can have traffic noise and the corner rooms are worse for this so always ask for a quiet room. Breakfast is good and plentyful and the staff are pleasant and helpful.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and the staff were very friendly and accommodating. I will pass on your great comments to each department. We look forward to welcoming you back to the hotel soon. Kindest regards.

"Flying visit..."

4
09/10/2016

Quick one night stop over..... Plus... Price was good. Clean. Tidy. Secure. Comfy bed. Cant hear the M1, Fast check in and out. Brilliant... Negative... Internal noises , can hear people walking around rooms above, room doors heavy and slam shut. All in all very pleasant stay will definitely use again...

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a comfortable sleep. I will pass on your positive comments. We look forward to welcoming you back to stay with us in the future. Kindest regards.

"One night stop"

2
06/10/2016

Prior to staying I checked out reports on Trip Advisor however my experience makes me wonder if I stayed in same property. Receptionist showed little interest in my arrival. External temperature was 22c on arrival - entry to room resembled a sauna as room temp was set at 24 with windows closed. Despite adjusting room temp & opening windows room never cooled down during stay. Evening meal was very poor - Wild Mushrooms on Ciabatta were not wild & sauce was over powering. Salmon Tagliatelle had little salmon, pasta was over cooked and would suggest it was same sauce as starter. The breakfast buffet was poor quality with only jam available - NO marmalade. The bed mattress was well past sell by date thus extremely uncomfortable but the ultimate disgrace was the toilet bowl which was INGRAINED with dirt - and NOT just 1 day's dirt !!! Pouring Toilet Duck down the pan does NOT clean but rather it adheres itself to dirt - in this case it was ringed round the waterline and into the run-off Over the years have stayed in many Best Western properties and appreciate the fact they are all privately operated but my experience in this establishment was an eye opener as to how poor its management is in spot checking what is happening on a regular basis.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that the hotel did not live up to your expectations. In regards to the temperature of the room I will report your issues to the maintenance manager to ensue this is looked into. The temperature of the room can be lowered. I apologise for any inconvenience this caused. I have passed on your comments to the restaurant manager regarding the food in the evening and also at breakfast as this does not live up to our usual high standards. I can assure you this will not happen again. In the past six months we have had all new mattresses in the bedrooms, therefore I am surprised to hear that the one in your room was uncomfortable and tired. I will ensure we look into this as this is the first time this has been bought to our attention. We hope we can restore your faith in the brand and you will continue to use our hotels. Kindest regards.

"Good for a stopover on route"

3
05/10/2016

The location just off the M1 was perfect for our one night stop. The room was on the ground floor,spacious with a large comfortable bed. Generally clean although some brown markings in the base of the bath and old coffee rings on the desk. Motorway noise could be heard but not unbearable. Quick service at reception but didn't use any other facilities as this was a flying visit. We heard good reports about 'The Grill' restaurant opposite but no time for us to check it out. The secure car park is gated. Full on a Wednesday night - popular with people travelling. There is no bar on site but drinks are available from reception although expensive. Price of rooms are good. £56 for standard double. We checked out very early so didn't sample the breakfast,it did seem a little expensive at £8.95, more if not pre-booked. No complaints about this hotel as it served it's purpose.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was great for your stay. I will pass on your comments regarding the room to the head of housekeeping to ensure this does not happen again. This does not live up to our usual high standards. We hope you will be back to stay with us again soon. Kindest regards.

"Sooo noisy !"

3
05/10/2016

Booked a package here with parking before our holiday flight from E Midlands airport. Rooms are clean and reasonably modern but the road noise from outside was terrible so we had a really poor nights sleep. The hotel is in between the M1 and a busy local road so quiet it aint ! Another annoyance was that all the light switches, or all of them that actually worked, were located just inside the door. So when we needed to get up for the loo, we had to stumble around in the dark to find the switch and then have the annoying extractor fan buzzing away for ages. As if the road noise wasn't enough ! Nice big shower enclosure with a seat and a good shower too. Didn't eat here because it didn't seem to be too popular with reviewers on TA. A deal with parking is good v for m but ask for a quiet room or you'll regret it !

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, however we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. In regards to the light switches I will pass on your comments as this may be something we change in the future. I apologise for any inconvenience this caused. We hope you had a great holiday and will be back to stay with us again in the future. Kindest regards.

"Never again"

2
04/10/2016

Stayed there as needed a place near Nottingham. Had a third floor room which was tired with velux type windows. Road noise from M1 was horrific and disturbed sleep all night. Also basin did not drain. When complained at checkout and asked why given a noisy room when checking in the person was not interested, their English was rudimentary so perhaps they did not understand the point I was making. Restaurant staff nice and breakfast ok but ordinary. Will never stay there again, really impaired my impression of this average chain of hotels.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the room, I am sorry to read that you had a disturbed nights sleep. All rooms facing the motorway side are triple glazed in order to prevent any noise, however we do have rooms facing the non motorway side which are quieter. I apologise for any inconvenience this caused. I will speak to the person on duty as we like to ensure we deal with all feedback productively to ensure guests have a great stay with us. I will pass on your comments regarding breakfast and the staff to the restaurant manager. We hope you will consider staying with Best Western hotels in the future in order for us to offer the superior experience. Kindest regards.

"Was a pleasant place to stop over"

4
02/10/2016

On a long road trip weekend for me and my friends, we had come to Nottingham to visit Warhammer World and some friends. We needed somewhere to stop over the night because of our plans and since we were going a few places that weekend we needed somewhere cheap. Since we had a car, this hotel was pretty good for us as it didn't have centre prices and took us about 15-20 minutes to drive into the centre given traffic. We arrived pretty late as we had a full day out and we were served at reception very quickly. Lobby looked nice but other than that we didn't use anything else in the hotel apart from the bar and grill which is a thirty second walk out of the hotel. The rooms were nice and big, had everything we needed for a nights sleep and to get ready the next morning. Beds, pillow and quilt were extremely comfortable. The room was clean and tidy. Our only complaint was that the heating didn't work in one of the rooms and we were pretty cold in the middle of the night. Car park felt very secure and had plenty of space.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am sorry to read that the heating was not working in your room. I will pass on your comments to our maintenance department to ensure this is resolved straight away as this does not live up to our usual high standards. The reception team are also happy to help with any issues the guests may have. I apologise for any inconvenience this caused. I am pleased to read that the rest of your stay was great and lived up to your expectations. I will pass on your positive comments. We hope you will stay with us again soon. Kindest regards.

"Good staff makes this hotel worth booking "

5
01/10/2016

Lovely people at the reception day and night makes you so very welcome . Octavian is one of the stars of the hotel hard working man and always with a smile. Highly recommended, clean tidy and plenty parking spaces

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I will pass on your comments regarding Octavian as we use all feedback productively. We like to ensure guests receive an excellent service and I am pleased that this was received. We hope you will stay with us again in the future. Kindest regards.

"Great place excellent service"

5
28/09/2016

We stayed here on the 27th September, actually we should have been there on the 28th but I booked the wrong date my bad. However the receptionist changed my booking without a blink, I am so grateful as I had booked as hotel and fly and my flight was early morning, and it is always stressful but all was good thanks so much.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the receptionist was very helpful in changing your booking. I will pass on your comments. We hope you had a fantastic holiday and we will back to stay with us in the future. Kindest regards.

"Nice comfortable room"

5
23/09/2016

We stayed here as had early flight from East Midlands airport. Check in was ver smooth and efficient. The room was spacious and nicely decorated, with a quality comfortable bed. The shower was excellent, plenty of hot water. The secondary glazing was excellent at keeping the noise from the busy road out, couldn't hear a thing. Would stay again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback during your stay with us. I am delighted to read that the hotel exceeded all expectations in regards to comfort and service received. I will pass on your positive comments to all mentioned. We hope you had a great holiday and will be back to stay with us again soon. Kindest regards.

"Good Hotel, Good Location"

4
20/09/2016

Sayed at BW Long Eaton as we were exhibiting at Castle Donnington. Very good location for the motorway and easy access to to local towns. I went for a good run in the morning following the canal path up to Sandiacre which was very nice indeed. Breakfast was good hosted in the Bar and Grill adjacent to the Hotel.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay with us and the hotel was a great location. We hope you will stay with us again when next visiting the area. Kindest regards.

"stopover"

4
19/09/2016

A comfortable hotel with lovely staff and a good restaurant. Being next to the motorway it may be noisy on that side of the hotel but as we were not it would be unfair to judge. I would stay again if the opportunity arose.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay and the staff were pleasant during your time with us. I will pass on your kind comments. We hope you will be back to stay with us again soon. To make a booking directly you can call us on 0115 9460000. Kindest regards.

"Enjoyed our stay"

5
19/09/2016

Great hotel,the rooms were comfy and nice decor. No air conditioning but hotel did provide a fan which was much apprieciated. Staff friendly and helpful, pleanty of choice at breakfast. will definatly be back.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a comfortable stay and a fan was provided in your room. I will pass on all your positive comments to the relevant departments as we use all feedback productively. We hope you will stay with us again when next visiting the area. Kindest regards.

"A lovely nights sleep"

5
13/09/2016

Went there as a surprise stay for my wife before flying to Prague the next day, and it was great, we was given an upgrade in room as we are Best Western Platinum card holders, we then had a lovely meal at there Restaurant linked to the hotel, and we had a lovely Breakfast there the next morning not to far to go to the Airport the next day so overall a good night

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a great stay with us. I will pass on your positive comments regarding the restaurant and breakfast to the restaurant manager as they use all feedback productively. We hope you had a lovely time away and will be back to stay with us again in the future. Kindest regards.

"Stopover"

5
12/09/2016

We stayed here on the way to the Peak District .friendly staff easy check in and a very clean and tidy hotel .best part was the very good price for a room .have stayed lots of times in a best western never been dissapointed

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service and the room was clean and comfortable. I will pass on your kind comments to all the relevant departments. We hope you will be back to stay with us again soon. Kindest regards.

"Lots of Traffic Noise stops a good nights sleep"

2
11/09/2016

Booked to stay here for two nights from 9/9 to 11/9 with my wife. Arrived late on Friday night and checked in with no problem. Got to room and it turned out it was the room for guests with wheelchairs which was not a problem and meant a bigger room. Went for a shower and was very disappointed to find the shower head had mould all over it. Then went to bed and found the mattress was extremely soft and had a valley in it. Struggled to fall asleep as the noise from the traffic on the nearby M1 was constant and quite loud. Did manage to get a couple of hours sleep but was woken early by the traffic noise. My wife and I decided to ask to move rooms to hopefully get a quieter second night and a mattress that was more comfortable. When we got to reception at 9:30am, there was nobody there apart from two cleaning ladies who said that they couldn't do anything as they didn't know how the booking system worked. Decided to cut our losses and left the hotel after 1 night as we needed a good nights sleep.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that the hotel did not meet all your expectations. In regards to the shower head in your room this should have been clean. I have reported this to our head of housekeeping to ensure this is addressed. All rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. We would have been happy to room move you if we had the availability as we like to ensure all guests have a great stay with us. I am sorry to read that there was no person present at reception, the receptionist may have been busy assisting another guest or taken something up to a guests room. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"Nice hotel but poor customer service "

2
11/09/2016

Me and my wife stayed at the best western hotel in Derby room number 303. We stayed in the Executive room it was brilliant. Plenty of parking space and really good location just of junction 25. The only thing that lets this hotel down is the bad customer service. We checked in on the Friday 9th sept at 4pm. The lady working behind the desk wearing glasses was not very friendly. I asked her for extra towels, she turned around and told me to reuse the old ones. I advised her that I have already used them and left them on the bathroom floor, so I won't use dirty towels now. I then called her to ask to drop some off to our room, even that took 45 mins to arrive. I would go back to this hotel but I would advise the manager of this hotel to give there staff some training on customer service, rather than just sitting behind the desk playing with there mobile phones. Last but not least I am not whinging, but you don't get clean bed sheets in the morning. They leave the same ones on. We were there for 2 nights.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and the executive room was brilliant. In regards to the towels, we can provide more to the guest when needed. We would never advise a guest to reuse their old towels. I will speak to the person on duty regarding this as this does not live up to our usual high standards. I can assure you this will not happen again. I am sorry to read that the bed sheet was not changed. This should have been done by the housekeeper. I will speak to the head of housekeeping regarding this matter to ensure this is addressed with all the team. I apologise for any inconvenience this caused. We hope you will stay with us again in the future in order for us to offer you a superior experience. Kindest regards.

"Best Western Derby/Nottingham - Good Hotel convenient for the M1"

4
10/09/2016

My friend and I shared a twin room for three nights getting the benefit of BWs Short Leisure break rate. The room was much as expected for this sort of hotel and was clean and reasonably well maintained. Though the hotel was a little nearer to the M1 than I expected the traffic noise was not excessive. We took the help yourself breakfast which had a good range. The cooked breakfast was tasty and just about hot enough. On the whole the hotel was value for money.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and the room was clean and comfortable. I will pass on your feedback regarding breakfast to the restaurant manager as they use all feedback productively. We hope you will be back to stay with us again the future. Kindest regards.

"A Really Nice Experience "

4
10/09/2016

We stayed here before an Open Day at Nottingham Uni. The room was very nice, good quality and nice and clean. We had a twin which was nice and spacious. The receptionist was nice and friendly and check in was very smooth. Would happily stay here again ??

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the room met all expectations in regards to cleanliness and comfort. I will pass on your feedback to the head of housekeeping. We like to ensure all guests have a great stay with us and it is lovely to read that the service you received from the receptionist was pleasant. We hope the open day went great at the university and you will be back to stay with us again when next visiting the area. Kindest regards.

"Nice place to stay"

4
09/09/2016

I have been staying here on and off for several years, and have always found all the staff both in reception and in the restaurant pleasant and very helpful. Good choice of food both at breakfast and dinner. Rooms are well maintained by housekeeping, plenty of free parking space. Location is good for both Nottingham and Derby and is situated just off the M1 at junction 25.l

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the staff have always been friendly and accommodating when you have stayed with us. I will pass on your positive comments regarding the breakfast and dinner to the restaurant manager as they use all feedback productively. We look forward to you staying with us again soon. Kindest regards.

"Excellent staff, well priced and ideally located near East Midlands airport."

3
08/09/2016

We were lucky enough to get an upgrade to a superior room which was incredibly spacious, very clean and more than adequate for our overnight stay before catching a flight at East Midlands Airport which is close by and easily accessed. Dinner was very good value. Our only negative comment would be that the room did not have air conditioning and definitely needed it!! Fan was supplied but did not conquer the unbelievable heat. As the hotel is located next to a main road it was pointless opening a window as the traffic noise was excessive. Having said that, we slept well on an extremely comfortable bed. The receptionist on duty was probably the most pleasant, informative and helpful we have ever encountered! Good HR Best Western- she definitely deserves a pay rise........

"Good & Clean, well priced dinner. "

4
06/09/2016

I spent the night here when away on business, it was very easy to book over the phone and affordable, the bedroom was nice and clean. The restaurant was well priced and the food was very nice. Breakfast had a good selection and was very nice, proper coffee machine was good.

"Nice straight forward visit "

5
05/09/2016

Another over night stay while collecting and then returning my daughter from her summer holidays in August. Staff on the reception very helpful as always. Nice to see a few bits updated in the rooms too (TV / WiFi). Booked up again for collecting and returning her in December. See you soon

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you have continued to stay with us when visiting the area. We have had our beds, televisions and WI-FI updated within the last six months. We look forward to you returning with us in December. Kindest regards.

"Rather basic Best Western"

3
05/09/2016

Entering the hotel, the lobby seems quite modern and welcoming. But the rooms can't quite keep up that standard. They are definitely of a decent size but otherwise very basic - especially the bathrooms. Shower and toilet were separated by a sliding door that did not even fully close and the sink was actually located within the bedroom. The double bed seemed huge at first but after noticing that it was actually two zip-and-link singles with quite an uncomfortable gap in the middle, it wasn't too enjoyable after all.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave feedback regarding your recent stay with us. In regards to the sliding door this should have been able to close during your stay with us. I will report this to our maintenance department to ensure this is looked into as this does not live up to our usual high standards. A majority of our bedrooms are zip and link beds. These have been replaced recently, therefore I am sorry to read that this was uncomfortable during your stay. I will report your concerns to the head of housekeeping to ensure the beds are checked. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"OVER NIGHT STAY"

4
02/09/2016

I stayed here with my 9 yr old daughter as we where attending a wedding locally. The room was plenty big enough, we had a double bed and a double bedsettee. Only had a shower but that was big inside with hot water. Large TV and very clean.

"Comfortable no frills stay"

3
29/08/2016

We stayed here for 3 nights for a sporting competition. The hotel was clean and comfortable but as you would expect for a 3* it was no frills. That was fine for us. We asked for a quiet room away from the motorway as we were pleasantly surprised that we heard no traffic noise at all in our room. The breakfast was good. One criticism ( and it could have been a really huge criticism!!!) was I had asked for a wake up call at 7 am and never had one...inspite of telling the person on reception each morning who assured us we would get a call next day. If we had overslept our lack of wake up call could have been disasterous because we would have been disqualified from our competition but thankfully we managed to wake up without the call. Be aware if you rely on this service......

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the wake up call I am sorry to read that this was not given during your stay. This does not live up to our usual high standards and will be addressed immediately. I will also check that the phone is working correctly in the room also. I apologise for any inconvenience this caused. I am pleased to read that the room was clean and comfortable for your stay. I will pass on your comments to the relevant department. We hope your competition went well and you will stay with us again in the future. Kindest regards.

"Great value for money - always a must for Trent Bridge"

4
29/08/2016

Alas I'm loathe to share the secret of this hotel in case it becomes fully booked when I look in future. The Best Western is in a great location for Nottingham. We caught the Toton Road tram from the 5 minute drive away park and ride. Similarly it serves as a good base for heading to Trent Bridge. The beds are supremely comfortable. This time we stayed in a family room on the top floor and were pleased with the size of the room. It's very reasonably priced too and the greeting from reception has always been friendly. All the facilities as you'd hope for and even better to have more than two towels for two guests (which seems to be the theme at the moment for my stays): The Grill across the road was a good spot for a few drinks before heading back to the room. Please keep up the great work!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a great stay at the hotel and the room was comfortable and clean. I will pass on your great feedback. I will pass on your comments regarding the grill to the restaurant manager as they use all feedback productively. We hope you had a great day at Trent bridge and will be back to stay with us again in the future. Kindest regards.

"It is, what it is. "

3
25/08/2016

We stayed at this hotel which we booked through the Alton towers website. We booked a family room and a twin room both of which were clean, the beds were extremely comfortable, shower was plenty powerful enough, the room has an iron and a decent hairdryer, they also provide fans as their is no air con. It was extremely hot when we stayed so we opened the window the road is very noisy, but once you close the windows you can't hear a thing. The breakfast in the morning was nice, it consisted of nice Lincolnshire sausages, bacon, eggs, hash browns & Beans as well as fruit, yogurt, pastries & toast. All in all we where more than happy with our stay and would recommend this hotel for an Alton towers over night stay. We also had a meal on the way back to the hotel from Alton towers, at a pub called the mundy arms this is about a mile from the hotel and serves fantastic food & very reasonably priced ????

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a comfortable nights sleep. I will pass on your positive comments regarding breakfast to the restaurant manager as they use all feedback productively. We hope you had a great day at Alton Towers and will be back to stay with us again in the future. Kindest regards.

"Do not bother"

2
25/08/2016

Stayed here August 2016 ,never again.Check in was functionary.Receptionist did not want to converse,just get your keys and go.Family room was large,comfortable beds and spotlessly clean.The bathroom was like something from the 70s.Toilet and wash hand basin separate.Shower a large yellow plastic enclave with a seat in.Needs updating .The noise from the M1 right outside kept everyone awake all night.The room was roasting hot reading a temp of 32c with no airconditioning.2 fans were provided to blow the roasting air further around the room.Window opened was like sleeping in a truck on the M1.This hotel is cheap,for a reason.Do not expect to sleep,do not expect staff to ask how everything was in the morning.Avoid especially if there is children in the group.Actually just avoid.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. During Summer and warmer days we always advise our housekeeping team to keep windows open before a guests arrival to keep the room cooler as we do not have air conditioning in any of our bedrooms. We also provide fans for guests to use if needed. We like to make sure all guests have a great stay with us. We hope you will consider staying with us again in the future. Kindest regards.

"Airport staycation"

3
23/08/2016

Stayed at this hotel for 1 night on the 23rd August prior to a flight out of East Midlands airport on the 24th to sunny gran canaria. In general the rooms are clean and tidy and a good size family room adjoining restaurant is good as well. Only down side is the temperature in the rooms I can only describe it as condition training for the Mediterranean heat. At 1.30 in the morning the room temperature was still 31 degrees this with all the windows open and two fans on the go. We eventually took it in turns going to sit in the car to cool down. Not ideal preparation for our early flight the following day!!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, none of our rooms come with air conditioning, therefore during Summer and warmer days we do advise our housekeeping team to leave windows open before a guests arrival to keep the room cooler. We also provide fans for guests to use if needed. I apologise for any inconvenience this caused. I am pleased to read the room was clean and a great size for your stay. We hope you had a lovely holiday and will stay with us again in the future. Kindest regards.

"Holiday extras car parking deal"

5
22/08/2016

We used this hotel to stop over on our return from holidays as we were flying back early hours of the morning into East Midlands Airport. Booking was made through Holiday Extras and formed part of a Jetparks parking package. We arrived at the hotel early hours of the morning ( around 2.30am) and were greeted by two lovely members of staff who were really chirpy and helpful. Everything we needed was provided and we were reassured by them if there was anything else we needed to just let them know. The room came as a nice surprise - it was lovely. The layout of the bedroom was great with the wash facilities including a massive shower cubicle with a power shower in it that I just didn't want to get out of. Breakfast was also rather special. Eggs were cooked fresh to order, breakfast buffet was just as I like it, quality food with plenty of variety and cooked well. Additionally the staff couldn't do enough to help and were extremely pleasant. Although fleeting, we were extremely impressed with our visit and felt that it was just what we needed on our return to the UK before we continued on our journey back to South Wales. I'd like to add - If this hotel isn't a Best Western flagship then it should be! The professionalism projected throughout the staff and the establishment was something to be very proud of... We will definately stay here again if we travel up your way. Thank you.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel exceeded all expectations. We like to ensure all guests have a great stay with us. In regards to the standard of service I will pass on your kind comments to those mentioned as we use all feedback productively. I am pleased to read that breakfast was great and again the service received was excellent. I have passed on your comments to the restaurant manager. We hope you had a fabulous holiday and will be back to stay with us again in the future. Kindest regards.

"Fantastic deal for overnight stay and airport parking"

4
18/08/2016

We booked a room only overnight stay with two weeks parking included with Jet Parks. Due to my husband working we didn't arrive until after 10.30pm, so didn't really see any of the facilities. The hotel doesn't have a lift but the lovely gentleman at reception carried my suitcase upstairs for me. Check in was quick and friendly, our room was very large, a little unusual as the sink was in the room, and the toilet and shower separate. The bed was comfy. The only downside was the noise from the road, and the previous occupants had set the alarm, which went off about an hour after I'd fallen asleep. Definitely check this hotel if you want an overnight stay and airport parking.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the staff were helpful during your stay with us and helped with your luggage. In regards to the alarm clock I am sorry for any inconvenience this caused. We hope you had a fabulous holiday and will be back to stay with us again in the future. Kindest regards.

"Overnight stay"

4
17/08/2016

Meeting up with relatives for the day this hotel was just off the M1 and conveniently near where we were meeting. The room was pleasant and the bed comfortable with the usual tea/coffee making facilities, The on site restaurant provided a good breakfast and the evening menu looked varied, though we did not have an evening meal there. Our room was on the motorway side which some people may find a little too noisy, but it did not bother us. The ensuite bathroom had a shower but no bath, but as I prefer a shower it suited us. The staff were pleasant and we enjoyed our stay. we will certainly use this hotel again when we visit Nottingham.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a comfortable nights sleep. I will pass on your feedback regarding the service and standard of food to the relevant departments. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"best value for money"

4
15/08/2016

Excellent hotel in every respect apart from the M1 noise. Suggest they invest in triple glazing. The food is excellent and the bar has a good range of draught beers. The staff are very helpful and the check in and check out is effortless. the only problem is the noise from the M1 which could be sorted with effective double/triple glazing. Very good location and very good access from motorway.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations and you received a excellent service from the staff on duty. I will pass on your positive comments. In regards to the windows all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. We hope you will stay with us again in the future. Kindest regards.

"Excellent "

5
10/08/2016

Had a great stay for 3 nights. Very friendly hotel. Room clean and comfortable. Fan supplied in room. No problem when extra pillows requested. Good location for Nottingham and Derby. Will definitely recommend. Grill at 25 was part of hotel. Food and service very good.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel was great for your 3 night stay. I will pass on your positive comments to those mentioned as we use all feedback productively. We hope you will stay with us again when next visiting the area. Kindest regards.

"over nite stay -"

3
10/08/2016

Booked for myself and partner to stay over nite as we were attending Splendour festive in Nottingham. Room OK, clean, tidy, big king size double bed, décor a little tired, tea and coffee making facilities, hair drier, iron; bed side clock , free onsite parking. bathroom consisted of a double shower, toilet and sink, quite roomy. Reception staff very helpful, Breakfast OK - but not replenished very quickly so sat waiting for hot food, also food area not kept clean after other guests had spilt juice, food ect. Over all would stay again as close to Motorway and fine as a place to sleep.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel room met all expectations and you had a good nights sleep. I will pass on your comments to the restaurant manager regarding breakfast as this does not live up to our usual high standard. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"Thank you for a wonderful day"

5
09/08/2016

My nephew booked a room for a suprise party for my sister with all the family. The room looked really festive with a beautifully laid table. A lovely lady named Chris was in on the suprise and even went to the extremes of telling my sister that her usual table was booked. The food was lovely, the meal was a big success. The customer service, food and attention to detail which made us all feel special was second to none. I cannot thank this hotel enough for making a special day really exceptional. The portions were extremely generous and I must say really tasty. Many thanks to the team who catered for the day and a special thanks to Chris for staying until the end.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the restaurant exceeded all expectations and you received an excellent service in regards to the staff and food, I will pass on your positive comments to the restaurant manager as they use all feedback productively. We hope you will be back to visit us again soon. Kindest regards.

"Ideal for travelling with dogs"

4
09/08/2016

We often use this hotel when travelling to dog shows in the Midlands, because of its central location, ease of access and accommodating attitude to our four bassets - i.e. they don't charge extra like Travelodge do, which can double the price of the room! The rooms are comfortable (but noisy if you are on the M1 side) and well appointed for the price - shower is good. There's an ok restaurant, if you like burgers etc.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay and have continued to use us when visiting the area. We hope to see you again soon. Kindest regards.

"Great Room for family"

4
01/08/2016

We were delighted to have been given inter-connecting rooms for a family stay. We had visited for a family wedding, so having an extra bathroom to get ready was really helpful. We were also at the back of the hotel so did not get any noise from the M1 which was also a bonus for a good night;s sleep. We have stayed at this hotel before as it is nearby to family and will do so again, should the need arise.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a great nights sleep. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Better places for better prices??"

3
26/07/2016

Cheap, cheerful, no frills. Was very impressed by the simple fact there was a fan ( in the two rooms) that we are occupying in this hotel. Very clean- I thought -....but I came back to my hotel, having sampled some of the wonderful food there is to offer in Nottingham...and there was a large black hair which hadn't been there before in the bath....slightly disconcerting as I have red hair! Slightly baffled by this, I searched my room, thinking that maybe housekeeping had been into view the room.... They hadn't! The mystery of the 'Thick Black Hair' continues! However, very helpful staff, great location and parking! So in all, not my usual glowing repartee or censure. Oh wait!!! Value for money!!! Go to The park place across the road- literally 30 secs across the road, same price, they offer breakfast at no extra cost and they have a gym!!! Win win

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the hair in the bath I am unsure as to why this would have been present in your room. I will report your concerns to the head of housekeeping to ensure the team double check areas of work. I apologise for any inconvenience this caused. I am pleased to read that the staff were helpful during your stay with us I will pass on your positive comments. We hope you will be back to stay with us again in the future. Kindest regards.

"Decent budget stop over"

4
25/07/2016

Have stayed here twice - once on my own for biz and once with the family. Rooms are tired but it's always clean and the beds are great and the showers run hot. Would recommend. It was 33 degrees last time which made it hard to sleep but the hotel kindly provided fans as they have no air con.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you have continued to stay at our hotel. During Summer and warmer days we will accommodate to our best ability by keeping windows open before a guests arrival to keep the bedrooms cooler and provide fans in each room. I am pleased to know that this was provided. We hope you will continue to stay with us when visiting the area. We value your custom to our brand. Kindest regards.

"Basic hotel"

2
25/07/2016

This hotel was situated quite close to where we was going,but I wouldn't go back here.The rooms were far to hot as they don't have any air conditioning only a small fan what was noisy as ever.WE didn't get much sleep as we was next to the motorway.As for the breakfast rock hard bacon and sausage only good thing was hash browns quite dissapointed I were.

Leanne C, Public Relations Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to our bedrooms, none of our rooms come with air conditioning. Therefore, during Summer and warmer days our housekeeping team are advised to keep windows open before a guest arrives to keep the room cooler. Fans are also available for guests to use if needed. We like to ensure guests have a comfortable stay with us. I apologise for any inconvenience this caused. I am disappointed to read that breakfast was not served to our usual high standards. I have passed on your comments to the restaurant manager to ensure this does not happen again. We hope we can restore your faith in the Best Western brand and you will give us another chance in the future in order for us to offer you a superior experience. Kindest regards.

"Functional, stayable but noisy and hot"

3
25/07/2016

Located right next to the M1 and if you're on the motorway side of the hotel on a hot day, you're probably not going to get a good night's sleep. Windows are triple glazed and does block out the noise quite well, but there's no a/c so on a hot day, you're at the mercy of a small table fan which did help. Room was large and had a massive TV fixed on the wall above the study table so lots of neck-craning and eye squinting to watch the news!. Shower was good and powerful. Wifi was vague. Kept having to re-connect when the phone or laptop went to sleep so a but annoying. Not very high speed, but good enough for emails and browsing and some videos. The Grill restaurant was OK, reasonably OK food, quite helpful staff. Breakfast was nothing to write home about but again, manageable.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was convenient for your stay. None of our bedrooms come with air conditioning, therefore, during Summer and warmer days we do advise our housekeeping team to keep the windows open before a guests arrival to keep the room cool and we also provide fans for guests to use also. I will pass on your comments regarding the restaurant and breakfast to the restaurant manager as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"my stay"

4
22/07/2016

not a bad hotel very close to the motorway make it easy to find. I was expected welcomed. Room quite large and fairly well appointed, but a teensy bit disappointed by the not very good tv (no reception) and very aged bathroom sink. Didn't use the restaurant (too tired to bother getting out of bed in time)

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the location of the hotel was great for your stay. In regards to the television this should have been working during your stay with us. I will ensure our maintenance team look into this as this does not live up to our usual high standards. We hope you will stay with us again in the future. Kindest regards.

"Great Find"

5
21/07/2016

Good hotel right by M1. Rooms well soundproofed and good size. Value breakfast and nice range of choices. One odd thing - light for toilet and bathroom by main door so difficult not to wake others during the night...

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay and the room was a great size. I will pass on your positive comments regarding breakfast to the restaurant manager. We hope you will stay with us again in the future. To make a direct booking you can call 0115 9460000. Kindest regards.

"Air Con Missing From 'Modern' Bedrooms"

1
18/07/2016

No this hotel does NOT offer everything you need for a comfortable stay like the official description says. What you need for a comfortable stay when the room is 27 degrees centigrade is air con, not a small fan. How come Novotel down the road provide it for a similar price?

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to our bedrooms, none of our rooms come with air conditioning, therefore during Summer and warmer days we do advise our housekeeping team to keep the windows open before a guests arrival to keep the room cool and we also provide fans for guests if needed. I apologise for any inconvenience this caused. We hope you will consider staying with us again in the future. Kindest regards.

"Lovely room, thin walls"

4
17/07/2016

Had a pleasant stay at this hotel and a very good night sleep. Staff were very friendly and breakfast was a treat. The only issue I had was that I would hear conversations in the rooms opposite me. The doors also shut very loudly so wouldn't reccomend if you're a light sleeper!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a pleasant stay and the staff were friendly and accommodating. I will pass on your positive feedback to those mentioned. I apologise for any disturbances you encountered. We hope you will stay with us again in the future. Kindest regards.

"Best Western Nottingham"

3
17/07/2016

Door key did not work and had to be re-set. Room was absolutely fine. Comfortable bed and great shower. Breakfast - very nice fruit salad, but cooked breakfast was only warm, partly due to faulty toaster only toasting one side, thereby taking twice as long, and a tray would have been useful to carry plate, toast, butter, and cup and saucer with tea or coffee into a completely different room, because the food room was set up for a wedding later in the day.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was great for your stay. I will pass on your feedback to the head of housekeeping. In regards to breakfast I am disappointed to read that the breakfast did not live up to our usual high standards. I can assure you that the breakfast is usually served hot. I will pass on your comments to the restaurant manager to ensure this is addressed and does not happen again. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"Good location, clean, functional rooms."

4
13/07/2016

We spent four nights at this hotel and used it as a base to visit various places in the surrounding area; it is perfectly located for this. As other guests have found, the rooms are functional and clean but we found the bed soft and the room hot, (we were unable to regulate the temperature as there wasn't any aircon). Its close proximity to the motorway does mean there is a lot of traffic noise, I suggest earplugs or a room facing away from the motorway; I made good use of the former and slept soundly! We only had breakfast at the hotel and I found the choices limited but fans of a cooked breakfast should be quite happy with the food on offer. I would definitely stay here again as this hotel offers value for money, clean rooms, a good location and pleasant staff.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedroom, unfortunately we do not have air conditioning in any of our bedrooms, therefore, we do advise our housekeeping team to keep the windows open before a guests arrival to keep the room cool. Fans are also provided in the bedrooms for guests to use if needed. I apologise for any inconvenience this caused. I am pleased to read you received a great service from the staff and felt the hotel was great value for money. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"pleasant stay"

4
12/07/2016

booked the hotel with Tesco vouchers, thinking we would take it as it comes. However we were pleasantly surprised. Very clean and tidy, rooms were a bit warm so we had to keep the window open, as the hotel is very close to the hotel we could hear the traffic all night. After saying that I would not let it put me off using the hotel again. The staff are very friendly, the hotel is clean and tidy, and the breakfast was nice and hot

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, I am pleased to read that the hotel met all expectations. I will pass on your positive feedback regarding the room and breakfast to the relevant departments as we use all feedback productively. We look forward to welcoming you back to the hotel in the future. Kindest regards.

"Nice Spot....Clean & Comfortable"

4
05/07/2016

After a long drive this place was a delighful stopover. Plenty of car parking space. Staff friendly and helpful. Room was spotless and comfortable with great shower and toiletries. Bed was large and comfortable. Did not get a chance to eat but menus looked good and reasonably priced. Woud definitely stop by again... No complaints....

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the staff. We like to ensure all guests feel welcome and have a great stay. In regards to the room, I am delighted to see that this lived up to your expectations and you had a comfortable sleep. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"good hotel central location"

4
04/07/2016

A great hotel with easy access into Nottingham. Clean, comfortable rooms with very good staff. The restaurant is way above the standard of the usual budget hotels and the breakfast was excellent too.Have stayed here 4 times now and will definitely use it again. The beds are enormous. The only downside is that the noise from the motorway can wake you up early so ask for a room on the opposite side to the road. Lots of secure parking spaces.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay and the rooms met all expectations. I will pass on your positive comments regarding the restaurant and breakfast to the restaurant manager as they use all feedback productively. It is great to know you have continually stayed with us and will do so in the future. We look forward to welcoming you back soon. Kindest regards.

"Better than travelodge and premiere inn! "

4
02/07/2016

My wife and I arrived here the other night after a tiring flight and drive. This was my first stay in a Best Western. Friendly and helpful receptionist greeted us and got us our room within a couple of minutes. Hotel has a welcoming atmosphere and is nicely decorated and clean. Upon entering the room, I was very pleased with the set up and what the room had to offer. Firstly, a very large comfortable bed with very comfy pillows. We slept very well. Lovely HD TV on the wall which gave us a Wi Fi connection instructions screen when we turned it on. It was great having a good and free Wi Fi connection here. Most other hotels always want extra for that service. Massive shower stall with a glass door and very good spray power from the nozzle. Some hotels just never get that right! Other hotels have a curtain in a bathtub that just ends up always wrapping itself around you. Another nice feature here is that the sink and mirror area is separate from bathroom and is part of the hotel room. I found this quite clever and helpful. No need to cram it all into a 1.3 metre square bathroom like at travelodge where you are leaning on the sink to be able to sit on the toilet! There was also an ironing board, iron and a safe in the room but we did not need to use those. Tea and coffee with a kettle was present, as is standard. Free secure parking in a gated car park. Some minor cosmetic issues here and there in the room but overall very happy with this experience. Would stay again. Side note: Would avoid The Grill restaurant opposite the hotel unless you want to pay very expensive prices.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read all the positive feedback you have left regarding the room, pillows, shower and overall experience you encountered. I will pass on your feedback to those mentioned as we us all feedback productively. I am pleased to know we met all expectations for your stay. We hope you will be back to visit us again soon. To book a room directly you can call us on 0115 9460000. Kindest regards.

"Leisure Stay"

4
30/06/2016

A comfortable, clean and modern hotel ideally situated for a stop-over break. Location is very close to the motorway networks, East Midlands Airport, and well positioned for exploration of South Derbyshire. Helpful and friendly staff.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a comfortable stay. I will pass on your positive comments regarding the service you received from the staff to those mentioned. We hope you will be back to stay with us again in the future. Kindest regards.

"Hotel"

3
28/06/2016

Hotel was lovely and clean just few minor issues towels had holes in ironing board cover seen better day . Rooms were very hot although fan was in room but noisy which affected sleep ! Great restaurants beside the hotel room number taking so could pay at the end . Breakfast was nice continental and fried food available all self service which personally I prefer . Hotel is on busy road but wasn't that bad . Staff excellent welcoming and friendly

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the towels, this does not live up to our usual high standards. I have made the head of housekeeping aware of this in order for this to not happen again. I am pleased to read that you received a great service from the staff during your stay with us and they made you feel very welcome. I will pass on your positive comments regarding breakfast and evening meal to the restaurant manager as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Make your choice, hot or noisy"

3
22/06/2016

Stayed one night during Download, which meant that it was super busy, but the staff did what they could to accommodate an earlier check in. The rooms were pretty basic, but I guess few people stay longer than a weekend so no-one really cares. It is pretty much on the hard shoulder of the M1, so it is VERY noisy. With the triple glazed windows it is quiet, but so freaking hot. It wasn't even a hot day, but it felt sub-tropical. Woke up feeling like a finalist in The National Sweating Championship and opened the window, to be reminded that the M1 doesn't really have a non-busy time. It also takes a while for the room to then cool down, and there isn't any air con. The grill opposite is reasonable and the food above average. I can live with the tired décor, but the heat/noise is atrocious.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the room, none of our rooms come with air conditioning, therefore during Summer and warmer days we do advise our housekeeping staff to leave the windows open before a guests arrival to keep the room cool. We also provide fans in the room for guests to use if needed. I apologise for any inconvenience this caused. I will pass on your comments to the restaurant manager regarding the grill as they use all feedback productively. We hope you will consider staying with us again in the future. Kindest regards.

"Great start to our Holiday."

4
22/06/2016

We stayed here overnight with the deal stay and park. Great value and so convenient for East Midlands Airport. Our room was fine for our overnight stay lovely bathroom and was also requested a quiet room on arrival and was given this without any hesitation. We found all the staff to be very helpful and friendly. We sat in the lounge area and had a drink was nice and quiet and comfortable. We had breakfast the morning before we were due to fly off to Italy and was of very good quality and also the lady in charge was very friendly had a good chat with her. Would definitely come again. But I think we would do it the other way round after flight home and do on our journey home if we fly from East Midlands again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a great stay and the hotel met all expectations. I will pass on your positive comments to the relevant departments as we use all feedback productively. We hope you had a fantastic holiday in Italy and will be back to stay with us again in the future. Kindest regards.

"Great value hotel"

4
20/06/2016

This is an excellent hotel where the just about everything is very good. However the close proximity to the M1 means there is a lot of noise, which is very audible in the room. The food is superb and great value for money.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the noise, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. I am pleased to read that the food was great and the hotel itself met your expectations. I will pass on your comments to those mentioned. We hope you will stay with us again in the future. Kindest regards.

"Very comfortable Hotel"

5
20/06/2016

The room was spacious and the bed comfortable. The shower was excellent. The whole room was of a high standard. The breakfast was good and the bar inviting. We stayed one night only but would certainly use other Best Western hotels.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and you had a comfortable nights sleep. I will pass on your kind comments to all the relevant departments. We hope you will stay with us again when next visiting the area. Kindest regards.

"Okay if you want something near the M1 and good value"

3
19/06/2016

Stayed here for one night in a Executive double room the room was really good value although be prepared for a lot of road noise! The staff were really friendly and efficenct although the hotel was let down by the breakfast. The whole breakfast experience was self service and the cooked breakfast was fairly cold. All in all an okay hotel with really good staff.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the noise, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. I am pleased to read that you received a great service from the staff. I will pass on your kind comments. In regards to breakfast I am sorry to read that this was not up to our usual high standards. I will pass on your comments to the restaurant manager to ensure this is looked into and does not happen again. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"Does what it says on the tin"

4
18/06/2016

Paid a bit extra for an executive room, bit more space and was at the end of a corridor so fairly quiet inside. Next to motorway so noise to be expected. Room was decent, bit stingy on the soaps etc considering booked for 2 people. Toilet roll holder hanging off but not an issue as long as there's toilet roll. Hotel was clean and tidy, staff we interacted with were friendly and professional. Be aware there is no lift in this hotel, so if you feel you would need one normally, book a ground floor room. The evening meal at The Grill at 25 opposite was decent. Breakfast, again in Grill house, was standard fayre. I would use this hotel again if in the area.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was a great size for your stay and was quiet. In regards to the toilet holder I have reported this to both housekeeping and maintenance to ensure this is rectified as this does not live up to our usual high standards. I will pass on your comments regarding the food and breakfast to the restaurant manager as they use all feedback productively. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Too hot"

2
17/06/2016

We stayed here the night before flying from East Midlands. The room was far too hot and even reaching 30 degrees C according to the gauge on the wall. I asked at reception to move rooms but told they were fully booked and gave us an extra fan. We didn't get much sleep and had to be up early the next day. Even the corridors were hot, not sure if someone had left the heating on as that is how it felt. Wouldn't stay here again, would rather pay more for a good night sleep.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the room, none of our bedrooms come with air conditioning, therefore during Summer and warmer days we do advise our housekeeping team to leave a window open before a guests arrival to keep the room cool. We also provide fans in all bedrooms for guests to use if needed. I will ensure our maintenance department check the panel is working correctly. I apologise for any inconvenience this caused as this does not live up to our usual high standards. We hope you will give us another chance in the future to offer you a superior experience. Kindest regards.

"Pre flight stay"

3
14/06/2016

Modern hotel with 24 hour reception. Staff were friendly and helpful. Room was adequate. Reasonably comfortable room with shower. Breakfast was bland and unexciting! Tasteless bran flakes and sachet decaf coffee. OK for a one night stopover. Frankly wouldn't have wanted to stay longer. Characterless. East Midlands airport about 10 -15 mins drive away. Very easy commute from hotel ( one junction on M1).

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received great service from the staff and the room was comfortable for your stay. In regards to breakfast I am disappointed to read that this did not live up to your expectations. I will pass on your comments to the restaurant manager as they use all feedback productively. I apologise for any inconvenience this caused. We hope you had a lovely holiday and will be back to stay with us again in the future in order for us to offer you a superior experience. Kindest regards.

"Download Festival 2016&Hand Soap."

4
13/06/2016

Well, we booked in on Thursday 9th June and out on Monday 13th June. Room 205. We were here for the duration of Download, and it's very mixed. Firstly, the room was hot, and we discovered there was no A/C, however there was a fan. But that fan was actually loose or something? The blade would knock on the caging, so we went to resolve it and ask for a new one, and a new one we got, problem free, excellent. The room itself, simply a desk, 2 big drawers, containing an iron and hair dryer. A top, third drawer which opens downwards also. To the right was a wooden top with a hanging rail above it, attatched to what I would call a shoe rack. The double bed was actually 2 single beds, zipped together, shower was huge with a seat, however the water tends to just trickle out on the nicest setting that doesn't blow you up against the walls. Nice toilet, 2 loo rolls, bin, hygiene bags, cool. Doors to bathrooms either slide or open, the sink is pretty big, with side spaces, it is situated outside of the shower room, complimented by the biggest mirror I have ever seen. The hand soap bars are actually incredible, best thing about my stay really. Tissues in a dispenser on sink, 2 bath towels, a hair towel (what I used it for anyway) And a hand towel on a holder. Kettle was just a basic hotel kettle, 4 milk pots, sugars, coffees, tea, earl grey, english breakfast tea and herbal. 2 glass tumblers, 2 mugs, 2 spoons, 2 napkins. TV was huge and really good quality. Basic chair under desk, the most comfy arm chair next to desk ever. Sheets were nice on the bed, duvet was amazing, pillows nice. 2 plug sockets by the bed, 2 under the desk, 2 under the TV. Radio/Alarm by the bed, bible, and a phone which you can use to call other rooms which was such a big part of our stay, extremely handy and generally fun for some reason? Curtains kept out every inch of light, was really good. Room was overall really clean. The sink did smell a bit rotten when you turn the tap on for the first time in a while, just let it wash through a bit and it was pleasent, soft water. Vending machine downstairs, 80p or £1.20 for cans, bottles or snacks such as chocolate or crisps. Bar behind the desk open 24/7. Parking was good, you need a code to get out, found at front desk. Staff were really understanding and helpful towards us at Donington, had shoe covers by the main door we were asked to wear unless you took your shoes off. I recommend Sergios Pizza/Kebabs to be delivered for your evening food, cheaper than The Grill and really really good takeaway, I don't eat takeaway almost ever but that was good we live on it around Download weekend. Staff at the desk, and who I think was head of house keeping, were extremely helpful and friendly. Tesco just 10minutes away. The drive was good to Donington, until Sunday when the M1&A453 was congested with a 4 hour wait to move literally a mile. Overall I say for £389 for 4 nights I feel it was just about fair, could have been lower but I was very comfy there. I would advise it especially for Download. 8/10 would go there for the hand soap again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations and the room had all the facilities to make your stay enjoyable. I will pass on your positive comments regarding the service from the staff as we use all feedback productively. We hope you will stay with us again next year for the festival. Kindest regards.

"Room FAR too hot"

2
11/06/2016

Hotel location was great. Used this hotel for Download festival, staff understanding of muddy festival goers. However, the room barely dipped below 28 degrees with 3 fans and all the windows open 24hrs a day, very loud with the windows open as the motorway is mere yards away from the hotel. Staff couldn't do anything regarding the heat, more should have been done to help combat this. The room was dirty round the edges, the sink in the room stunk of sewage, not pleasant brushing your teeth with that smell around. On first inspection it appeared the toilet had just been cleaned with blue fluid but in fact was stained with the fluid. Toilet roll poor quality too. Shower was grimy but was very large with a seat inside too, shame the shower head was gross with grime. Beds are comfortable but due to the heat it was very hard to get any sleep. Also issue with payment (paid online) on exit, not ideal when you are eager to leave. However this was resolved within 10 minutes.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that the room was extremely warm during your stay. During warmer days we do advise our housekeeping team to open windows before a guests arrival in order to keep the room cool and we also provide fans for guests to use if needed. We do not have any air conditioning in the rooms so therefore, we try to keep them as cool as possible during Summer and warmer days. I apologise for any inconvenience this caused. In regards to the cleanliness of the room I have spoken to the head of housekeeping regarding your concerns in order for these to be addressed as this does not live up to our usual high standards. The rooms are cleaned daily by our housekeeping team and are presented to a high standard. I am sorry that this was not what you received. We hope you will consider staying with BEST WESTERN again in the future in order for us to offer you a superior experience. Kindest regards.

"Going on holiday "

4
01/06/2016

Rooms are good clean and well laid out, We had a problem with bed for my son which was very quickly sorted we where upgraded very happy with restaurant the staff where friendly and welcoming and very nice to my young lad, Very good value for money some people moan for nothing ,

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and comfortable. I will pass on your comments to the restaurant manager regarding the staff as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Brilliant place"

5
01/06/2016

The hotel is very modern and the rooms are lovely. They are very spacious and are really well equipped, with a massive TV and a really comfy bed! The only downside is that if you're in an 'odd number' room you will be on the M1 side which can make it very noisy. The staff we saw were friendly and they were well educated on areas to eat and visit. I'm glad that the Best Western Hotel lived up to my expectation and I will definitely stay at their hotels in the future.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations and was very comfortable. All rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. I will pass on your positive comments regarding the staff to those mentioned. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Shabby unfriendly mediocre hotel"

3
29/05/2016

Apparently always full (businessmen, airport preflight clients, conferences) which does not encourage them to give good service and they don't give it. Reception take credit card / give key - no welcome, not even please / thank you. Room is basic and charmless. "Bathroom" is a plastic shower box + loo in a corner. Towels are grey and rough. No hairdryer. Bed and pillows very comfortable. Hence it is probably good for a one night necessity stay. Breakfast not taken.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that the service you received was not to our usual high standards. I will address your feedback with the team member to ensure this does not happen again. I apologise for any inconvenience this caused. Our rooms are cleaned daily and the towels should not have been discoloured. I will look into this and speak to the head of housekeeping to address this. Hairdryers are available in the rooms and also at reception for guests to use if needed. We like to ensure all guests have a great stay with us and we hope you will consider staying with us again in the future in order for us to offer you a superior experience and restore your faith in the brand. Kindest regards.

"A dismal hotel"

3
29/05/2016

We stayed here for one night.first impressions are that this hotel is unloved and very grey and grimes. It smelt stale the rooms lacked charm,the towels were rough the shower was pathetic and the windows were filthy . The breakfast was fairly good although the floor in the dining room was sticky and needed a good wash. If this is Best Western I dread to think what worst is like !, Certainly not a hotel we would hurry back to.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that the hotel did not live up to your expectations. We like to deliver a high standard of service to our guests and I am sorry that this was not what you received. I will pass on your comments to our housekeeping and maintenance department regarding the shower and towels as this is the first time this has been bought to our attention. I apologise for any inconvenience this caused. I have passed on your comments to the restaurant manager regarding the floor to ensure this is addressed. We hope you will continue to use Best Western as a brand for your future stays and we can restore your faith. Kindest regards.

"Had an amazing weekend away!"

5
28/05/2016

We stayed in the Deluxe suite for the weekend as we had plans to go in to Nottingham. The hotel staff were extremely friendly, the added breakfast was a buffet style full English and continental which was lovely and the wifi access was brilliant. The room was spacious, clean and stylish, the bathroom also had a twin bath. Although the hotel is closely situated to the M1 there is hardly any noise and the Toton Road tram stop is a 5 minute drive away park and ride which took us straight to the centre of Nottingham without the hassle of city parking! Couldn't be happier!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a fantastic stay and the hotel exceeded all expectations. I will pass on your comments to the restaurant manager regarding breakfast as they use all feedback productively. We hope you had a great time in Nottingham and will be back to stay with us again soon. Kindest regards.

"nottingham - derby"

4
26/05/2016

Stayed for 3 nights while visiting the area. Can't fault the hotel, only negative is traffic noise but the location is very good. (just off M1). Excellent to find hotel accepting our dog with good staff and breakfast/meals

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that your stay met all expectations and was more enjoyable due to being able to bring your dog with you. In regards to the rooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. We hope you will stay with us again when next visiting the area. Kindest regards.

"Weekday Break"

4
22/05/2016

We had to be in Nottingham to deliver something, so took the chance for few days, and visit some of local places of interest. Hotel is in an excellent location for motorway, and access to buses and park and ride for the tram.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay. We hope you will stay with us again in the future when next visiting the area. Kindest regards.

"Lovely stay"

4
15/05/2016

Just back from a one night stay with my partner, on checking in we where dealt with promptly and politely. We had a room on the second floor the room was very spacious with modern decor and a hd flat screen tv, the bed/ pillows where very comfortable and the room was fully stocked with iron and board, tea coffee and complimentary water which was a nice touch.Regarding the noise from the M1 you can hear it but after a while you don't notice it and like myself I always have earplugs with me so no problem. I will use this hotel again and with a nice restaurant the Grill across the car park just makes it a nice stay.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay with us and the hotel met all expectations. I will pass on all your positive feedback to those mentioned. We look forward to welcoming you back to stay with us again in the future. To make a direct booking you can contact us on 0115 9460000. Kindest regards.

"Bexhill allotment association "

5
13/05/2016

Excellent food , staff so friendly and helpful a good standard hotel. Would definitely visit again. Good value for money . We would recommend to family , friends and any other organisation that needs to find good standard accommodation

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you received a great service from the staff. I will pass on your positive feedback to those mentioned. I am pleased to know that you would recommend us to others. When you are next visiting the area do not hesitate to contact us and we would be more than happy to assist. Kindest regards.

"M1 Traffic Noise"

2
09/05/2016

The style of the hotel reminds me of Crossroads. The rooms, rstaurant and common areas are in need of a refurbishment. The major problem is my room was 30 yards from the M1, the double glazing is dated and the traffic noise resulted in a sleepless night.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the rooms, all bedrooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. I will pass on your comments regarding the common areas and rooms to management for future use. We hope you will be back to stay with us again in the future in order for us to deliver a great experience. Kindest regards.

"Thank you so much for solving our problem"

5
04/05/2016

Husband booked a park and stay package so we didn' t need to travel all the way to Scotland after our flight from Turkey. He booked it for the correct date but the expectation was that we would arrive at 2 in the afternoon not 2 in the morning. There was a lovely man behind the desk who went out of his way to help us. We were offered coffee while a room was sorted. The room was great. Unfortunately we were a bit tired to enjoy it. Thank you very much for finding us a place when it would have been easy to have said that it was not your problem.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the receptionist was very helpful during your stay with us. I will pass on your great feedback. We like to ensure all guests have a great stay with us and all expectations are met. We hope you will be back to stay with us again in the future. Kindest regards.

"good stay"

4
02/05/2016

We stayed here before flying from east midlands airport found the rooms very good and the reception very helpful. The beds were quite comfortable and not noisy although we backed onto the motorway the bathroom could have done with a little updating

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the room was comfortable for your stay and the reception team were very helpful. We hope you had a great holiday and will be back to stay with us again in the future. Kindest regards.

"Pleasant and convenient"

5
02/05/2016

Had a great weekend in Nottingham. Very pleasant staff, warm greeting when i arrived. Easy to get to, literally just off the M1. Drove into Nottingham City Centre which only took around 20 mins, also drove to near by park and ride in Toton Lane £4.00 all day ticket for the metro which takes you right into Nottingham. Room was reasonably sized, big tv, free wifi and usual amenities.Only down point that i could add, slightly noisy neighbours could be heard in corridor and room next door.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the staff at the hotel and the location was great for your stay. I am sorry for any disturbances you encountered from other guests. This does not live up to our usual high standards. We hope you had a great time in Nottingham and will be back to stay with us again soon. Kindest regards.

"Great Staff, Pleasant Room and an Excellent Breakfast!"

4
01/05/2016

On arrival, check-in was swift and courteous and the room was well appointed, nice TV, free wireless connection and a very comfortable bed, There is a sink/vanity unit in the room with an adjacent WC and shower pod, all a bit unusual, however, everything worked well and the shower was nice and powerful. There is also an iron, ironing board and hair dryer along with tea & coffee, kettle etc. I went for breakfast at 0645, just as it opened and was pleasantly surprised by the quality and range of food. Everything was cooked well and there was a good choice of cooked and cold items available, add to this the coffee machine and good fruit juice, and it was a very agreeable way to start the day. If you book breakfast at reception the night prior it is around £2.00 cheaper. All in all, a good stay at a typical business style hotel just of the M1.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel exceeded all expectations in regards to comfort, service and food. I will pass on your comments to the relevant departments. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"Surprisingly good"

4
29/04/2016

Noise from motorway was minimal; really good glazing similar to those at premier inn in Manchester airport. Noise mainly came from other rooms but didn't affect my stay Beds and pillows were comfy Room layout was very strange but no issues, shower was also strange but good Restaurant was a bit disappointing, evening meal from main restaurant was ok but the breakfast was quite poor. Typical British buffet offering Really easy to get to, right off the M1 so a really handy location.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable nights sleep and the room met all requirements for your stay. I am sorry to read that breakfast did not live up to our usual high standards. If there was anything you would like to see improved or changed please let us know. We hope you will be back to stay with us again soon. Kindest regards.

"One night stay in April :-)"

5
29/04/2016

Last minute booking to a BTCC event at Donington Park Racetrack, obviously all the hotels near the track and East Midlands airport were booked up so I took a punt with this one as it was cheap and only 20 minutes from the track....... ........and I'm very glad I did!! The room on first glance was a bit mismatched dark wood, light wood and purple decor mixed with old 80's ? sink area in the room but it worked well! The facilities were great in the room and the massive flat screen TV on the wall was so clear and sharp I think it was better than ours at home haha And the bed was the absolute best one I've slept in in a long time!!!! SO COMFY i had the best nights sleep. Would 100% recommended this hotel and would stay there again with no hesitation xx

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel exceeded all expectations on cost and comfort. We have recently changed all of our beds and televisions in the bedrooms. We hope you had a great day at Donnington and will be back to stay with us again when you are next in the area. Kindest regards.

"Good value rooms and helpful staff"

5
29/04/2016

Good value, very clean, friendly staff, good wifi. Restaurant staff very helpful and ready to get food if you are in late to breakfast. Excellent position on motorway for business users. Any problems immediately resolved even if arriving late at night.

"Places near East MIdlands/Nottingham"

4
28/04/2016

Better than the Best Western next to East Midlands. Staff were excellent, nice restaurant, good bar, good beer, brilliant breakfast self service. On a visit to the water sports center at Nottingham Go there ! Good value !

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received great service from the staff and the hotel and restaurant met all expectations. I will pass on this positive feedback to the relevant departments. We hope you will stay with us again in the future. Kindest regards.

"Not bad but noisy"

3
23/04/2016

Noisy room - the M1 is close by and the window is single glazed. Rooms a bit dated - restaurant (in building opposite) is ok but not outstanding - breakfast good though. As a convenient stop over for business I would use the best western again - at the price it's not bad

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms on the non motorway side which are quieter. I apologise for any disturbances you encountered. I will pass on your positive comments regarding breakfast to the restaurant manager. We hope you will stay with us again in the future. Kindest regards.

"Visit to Hotel"

4
22/04/2016

friendly staff , excellent secure parking , good location just off motorway breakfast and coffee area separate but convenient for main hotel area very good value for money; close to both Nottingham and Derby for business purposes

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel was great for your location and the staff were more than welcoming. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"Not bad"

3
22/04/2016

Service is very good. They also offer to help you with your bags. Rooms are very clean. I was to the back of the hotel so motorway noises won't to be heard much. Beds are very soft so if you like that then your ok but I had to sleep on the floor. They dont have a lift so if you have a baby in a car seat be prepared to carry the baby to the third floor. They should offer everyone with a baby the ground floor but make sure you ask them at check in.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and the service you received met all expectations. I am sorry to read that the bed was too soft. We have had the beds recently changed in all bedrooms. I apologise for any inconvenience this caused. Our team are happy to assist with luggage to any guest room. We have various room types available at the hotel, our family rooms are on the second floor of the hotel. We hope you will stay with us again in the future. Kindest regards.

"Lovely Family Room"

5
19/04/2016

Really good family room. Would also suit 4 adults. Tram park and ride 10 minutes down the road is really helpful to get the centre of Nottingham. Really close to M1 and easy to find. Breakfast is good although finishing at 9:30 in the week was a bit early for us. But even though we were the last knockings for breakfast there was still a good choice

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to location and comfort. I will pass on your positive comments regarding breakfast to the restaurant manager as they use all feedback productively. We hope you will be back to stay with us again soon. Kindest regards.

"My first Best Western experience"

4
18/04/2016

I was attending a function in the area and this hotel was within a 10 minute stroll of the venue so I decided to give it a try. I was not in the least disappointed. Check in and check out were blissfully hassle free the room was clean and tidy and the shower a delight. Ample parking and an excellent restaurant on site added to the pleasurable experience.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations from check in to the cleanliness of the room. I will pass on your feedback to each department. We hope you will be back to stay with us again in the future. To make a direct booking you can call us on 0115 9460000. Kindest regards.

"Very easy to find! Overnight stopover for visiting the Arena"

5
16/04/2016

My daughter was attending a Cheerleading event at the Capital FM Arena. We were travelling from the South and the hotel is visible from the M1 carriageway so incredibly easy to find and access. Despite the location the Motorway didn't bother us and we slept with the window open. Easy check in, the room was a great size and clean and comfortable which was all we needed after a long drive. We needed to get dinner, there is an adjoining restaurant but we didn't fancy anything off of the menu which reception had on display (turns out there was much more choice in the restaurant!) but reception pointed us in the direction of the local fish and chip bar. When we got there, there were no seats to use (as advised) so we took them back to the hotel and reception said we could use the lounge area to eat them. Really kind of them given that fish and chips can smell quite potent sometimes! We didn't stop for breakfast as we had an early start. Easy check out and a 20 minute car journey into Nottingham centre for the arena. Apparently there is a tram stop 2 minutes up the road from the hotel but we drove because of the time we left. This hotel is perfect for an easy stopover if you're travelling the M1!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel exceeded all expectations and that the location was great for the event you were attending. I will pass on all your positive comments to those mentioned as we use all feedback productively. We hope you will be back to stay with us again in the future. Kindest regards.

"only stayed one night"

3
10/04/2016

attendet a family funeral in the area. The location was ideal,we got a cheap deal which was reflected in the room. Room 221, avoid it at any price. The food was basic but good and well presented. We will certainly consider using this hotel again in the future to visit family in the area, but will make sure that we get a better room.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that the room you stayed in did not live up to your expectations. Was there anything in particular you would like to see improved? I am pleased to know you will stay with us again in the future and can assure you any issues raised will be addressed. Kindest regards.

"Nice hotel, great for business stopover"

4
07/04/2016

A nice hotel, room was very comfy (great shower!) with a useful sofa / desk area and plenty of space. Considering the proximity to the dual carriage there is little noise from it. Breakfast (in the separate restaurant across the road) is good, too. Staff are friendly and helpful.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room exceeded all expectations and you had a comfortable stay. I will pass on your positive comments regarding the breakfast and staff to the relevant departments. We hope you will stay with us again in the future. Kindest regards.

"Great locstion"

5
05/04/2016

A great hotel in a very convenient location for access to local towns and East Midlands airport. With a restaurant in close proximity offering great quality and affordable prices that make this hotel even more attractive. A huge room which was clean and well presented, I would definitely stay here again for any East Midlands flight!!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was great for your location and met all your expectations. We hope you had a great holiday. When you are next in the area you can call us directly on 0115 9460000 to make a booking. Kindest regards.

"Banging"

5
04/04/2016

There was an absolute sort working behind the reception when we arrived at 2:30, this weapon sorted my friends and I out with the perfect room and saved us money. she also told us where to visit and offering to book a cab for us. The rooms were perfect as we had an interlinking family room and clean through out. used the shower as a sauna and it was perfect.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and that you received a excellent service from the receptionist on duty. I will pass on your great feedback. We hope you will be back to stay with us again in the future. Kindest regards.

"Running hot and cold - but good value!"

4
03/04/2016

We stayed for three nights, (Thur to Sat), with breakfast, in an "executive" double room for £200 - that's good value. Standard room would have been £165. Parking is free. The hotel is 8 miles from the centre of Nottingham, but easily accessed from the M1 or the A52. The location has lots of traffic noise, being only a few yards from the motorway, but the triple glazing (sealed units with additional secondary units) kept out most of the sound. Our room was quite large, with sofa and coffee table and a very comfortable bed. The main drawback of the room was the shower, which would not stay at the same temperature, changing every minute from scalding to lukewarm and vice versa. So, I needed to alter the control several times during each shower. It would also be good to have reading lamps by the bed. In order to read in bed it was necessary to use the spotlights above the bed, which would keep one's other half awake! However, the room was very pleasant and served its purpose well. Breakfasts were satisfactory - broadly what you would expect from a reasonably priced hotel. They were served up in the pub across the drive from the hotel, and everything was self-service. The food was all reasonable quality. All in all this was a satisfactory stay which didn't break the bank.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations and the bed was extremely comfortable. In regards to the showers I have passed on your comments to the maintenance manager in order for this to be looked into. The shower should stay at the desired temperature. I apologise for any inconvenience this caused. I can assure you this will not happen again. We hope you will stay with us again in the future. To make any direct bookings please contact us on 0115 9460000. Kindest regards.

"Best Western"

4
01/04/2016

This hotel is very well placed for access to M1 and A52, within easy reach of Nottingham, Derby and Peak district. It offers comfortable, spacious accommodation and is very good value for money. I am a frequent visitor and it is my hotel of choice.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel is a great location and always a comfortable stay. We look forward to you staying with us again soon. Kindest regards.

"Good Location"

4
29/03/2016

A hotel with a good location just off M1 ideal for travellers. The hotel rooms have the appearance of a Premier Inn. The room was spacious and clean and ideally suited to a short stay of perhaps one night, plenty of free parking. The evening meal in the restaurant was quite expensive for what I call a "chippy" meal, although the breakfast was very good with a wide choice and freshly cooked.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was spacious and clean for your stay. In regards to breakfast I will pass on your great feedback to the restaurant manager as they use all feedback productively. I will also pass on your comments regarding the evening meal. We hope you will stay with us again in the future. Kindest regards.

"Excellent stop over for work"

4
29/03/2016

This hotel is a great location for a work/leisure stop over if in the Nottingham area. Great value and the food at the adjoining restaurant was very good. The only reason the sleep quality was average was I was on the "M1 side" - I have stayed before and it was very quiet when on a room not facing the motorway.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the food was great in the restaurant. I will pass on this feedback to the restaurant manager. All rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms on the non motorway side which are quieter. We will always allocate our non motorway facing rooms first. I apologise for any disturbances you encountered. We hope you will be back to stay with us again soon. Kindest regards.

"Fantastic Value, Modern, Comfortable"

5
27/03/2016

This hotel really is value for money. I cost only £55 for a family room (2 adults and 2 chidlren) for a Friday night which is a great price considering how close to Nottingham centre it is and how up to date and modern it is - I think it has been recently refurbished. Plenty of free parking is available, reception area is very modern, clean and tidy and the rooms are smart and well presented too. The room I had was particularly big even with a double and 2 single beds in it (whcih were very comfortable). Facilities were good too; hairdryer, ironing board and iron, alarm clock, large TV, good hanging space, plenty of towels, toiletries, 2 free standing fans, tea and coffee facilities... I was really impressed!!! Also there are free hot drink facilities in reception and on the 1st floor which saved time on boiling your own water!!! There was a tiny amount of road noise in the room, however it was so minimal it didn't make any difference to our stay, and it is clearly stated on the website that the hotel is based alongside a main road. Didn't use the grill next door but others in our group did and were happy with their experience. Would recommend and use again :-)

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel exceeded all expectations in regards to comfort, size and facilities. We like to ensure all guests have a great stay with us and their needs are met. I will pass on your positive comments to all the relevant departments as we use all feedback productively. We look forward to welcoming you back to stay with us again soon. To make a direct booking you can contact us on 0115 9460000. Kindest regards.

"Great value"

4
24/03/2016

Good all rounder, the rooms have recently had a partial refurbishment, with new TVs, beds and so on. Bathrooms are a little tired. Great range of food on the attached restaurant, although some dishes are a little expensive. Ideally situated just off the M1 and near go Tram stop

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel was great for your stay and the room was comfortable. In regards to the restaurant I will pass on your comments to the restaurant manager regarding the food and prices as they use all feedback productively. We hope you will stay with us again soon. To make a direct booking you can call us on 0115 9460000. Kindest regards.

"Weekend Stay"

4
23/03/2016

This hotel has an excellent standard of rooms and these are kept very clean. Although there are busy roads on both sides of the hotel we were not aware of any noise in our room. The restaurant has a good range of menu but we had an hours wait for our meal on the very busy Saturday night. We would certainly use the hotel again if we stay in the area.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all your expectations in regards to comfort and cleanliness. I will pass on your great feedback. I will pass on your comments regarding the food to the restaurant manager as they use all comments productively. I am sorry to read that there was a wait on your food. I will look into this to ensure this does not happen again. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Lovely hotel "

5
22/03/2016

Stayed here for two nights as part of my boyfriends birthday present while visiting Alton Towers. The hotel is in a convenient location, right on the side of the M1 and easy to find. The parking is really easy and secure with a code needed to get in which was nice and reassuring. Our room, the deluxe double, was so nice! Really clean and comfortable and the double bath was heaven. The only complaints I have are that there was a little noise from the motor way but that is inevitable and nothing can be done. It kept me up a little the first night but when I was really tired the second night i wasn't disturbed once. If you're a light sleeper like me perhaps you would benefit from asking for a room facing away from the road. Also, with it being my boyfriends birthday I enquired about them doing something for the special occasion such as they put balloons in the room. I said I would be happy to pay for this. I asked about this twice, once upon booking and again when I rang up to ask they charge my card before my stay. They told me this would be fine and could be arranged. However upon arrival there was nothing:( I appreciate they may have been too busy or whatever to do this but I would have appreciated it if they had not agreed to it or if they had told me it was not possible so I could have arranged something myself to make the trip a bit more special. This didn't detract from the stay in the slightest and only disappointed me the tiniest bit! (Mikey was over the moon with the room and his birthday trip in general!) Would definitely stay again and recommend, especially the deluxe room. Breakfast was to die for too

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the room I am pleased to read that this met all expectations and was clean and comfortable. In regards to the windows all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. With the deluxe room we only have two of these available at the hotel. When a guest requests decorations, balloons or any other extras we are more than happy to assist with this. I will look into why this was not done during your stay with us. This does not live up to our usual high standards of service. I apologise for any inconvenience this caused. I am pleased to read that you would stay with us again in the future. To make direct bookings you can call us on 0115 9460000. Kindest regards.

"Convenient location"

4
17/03/2016

The hotel is conveniently located very near the M1, despite this traffic noise was not an issue. There is plenty of car parking. The reception area is comfortable and has good Wi-Fi connection, plenty of seating and free coffee! My room was clean and comfortable, the heating could be adjusted cooler or warmer depending on your preference. The bathroom was a bit dated and could perhaps do with a refurb but everything worked well, plenty of hot water and a good strong shower. All the amenities you would expect in your room - toiletries, tea, coffee, hairdryer, flat screen TV. Excellent Wi-Fi reception throughout the hotel. Breakfast and dinner are served in the grill directly opposite the hotel. A good choice of breakfast, with poached eggs and porridge available to order. The evening menu is quite extensive, although the majority of items are served with chips. I would have just liked extra vegetables and new potatoes to be available to order, the food is of a good standard. I would stay here again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to comfort and amenities offered. In regards to the restaurant I will pass on your comments to the restaurant manager as they use all feedback productively. We look forward to welcoming you back to stay with us again in the future. You can make bookings directly with us by calling 0115 9460000. Kindest regards.

"Just the Job!"

5
16/03/2016

We travel to Nottingham on a regular basis to visit our family, and more recently extend our visit overnight and take the opportunity to make it a weekend break for ourselves. In recent months, we have stayed at various locations in the Nottingham area and to date, have found this one to best meet our requirements. The hotel is very close to the motorway, and for this reason I requested a "quiet" room, which was duly allocated towards the rear of the hotel, where it was very quiet and there was no disturbance. The Reception Staff were very welcoming and helpful. The room was well appointed and very clean - a high priority for us. We took the opportunity to have dinner in the Grill. I had previously looked at the menu on line, which was pretty extensive and reasonably priced. We were very impressed by the quality and presentation of the food, which I have to say exceeded our expectations. Breakfast the following morning was in the Grill, in a separate area. Monday morning was pretty quiet and June arranged two freshly fried eggs for my husband. Also, she shared with us her local knowledge so that we could get to our destination without too much traffic congestion during the rush hour. We very much appreciated her input. It is highly likely that we shall stay again BW Derby/Nottingham when we return to see our family next. Many thanks to all the Staff we met.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for you when visiting family. I will pass on your positive comments regarding the staff to each department mentioned as we use all feedback productively. We look forward to welcoming you back to stay with us in the future. You can call us directly on 0115 9460000 to make a booking. Kindest regards.

"Very comfortable, very handy"

4
15/03/2016

Spent a night, two adults and two children in a family room to break the journey from South Wales to Newcastle. Room was well decorated, spotless and beds warm and comfortable (one a double and two singles). Good quality TV and a convenience tray with tea and coffee. Shower and toilet basic but fully functional. Breakfast in the morning is at a premises next door, a short walk across in front of the security barriers. The quality was excellent, despite a short wait for fried eggs, with an excellent selection of both hot and cold food to make up a very complete "full English" with toast, pastries and cereals. The coffee machine was ok but coffee lovers might need an extra shot to give the needed caffeine hit first thing. I was a little disapponted that my anticipated discount for Hog members was not available to me because I didnt book the room directly with Best Western, its a fair cop though and made little difference because to overall cost including 4 breakfasts as well as accommodating our puppy was excellent value. We will be back again soon.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations for your stay in regards to comfort and cleanliness. I will pass on your great feedback regarding breakfast to the restaurant manager as they use all feedback productively. We hope you will stay with us again the future. Kindest regards.

"University Open day"

5
13/03/2016

Greeted by a very helpful and polite receptionist, no problem checking in. The room itself was clean and the decor was lovely for a 3* hotel I was very impressed that they had an iron & ironing board as well as a hairdryer and 46"TV there were 4 adults in one room and I must say the stay was comfortable and we also had a tray of a kettle cups and different hot drinks! The staff were very helpful I will definitely be booking this hotel again it was an absolute bargain for £68!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all expectations and the room was comfortable. In regards to the great service you received from the staff, this will be passed on to those mentioned as we use all feedback productively. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Quite disappointed"

2
06/03/2016

My husband and I planned a trip to the Spa in Long Eaton so this hotel was the perfect location for us. However, the room was quite disappointing. First of all the key card we were given did not work and we had to go down to reception to get another. We entered the room and it was freezing cold and we couldn't get the heating to work, fair play, they sent an engineer up who sorted the problem while we were at the spa. There was no tv remote, so again, another trip to reception to get a replacement. The bathroom was extremely small with only a shower, which was very worn and definitely in need of updating! And as a result of the bathroom being so small, the sink and mirror was actually situated in the main bedroom! The sink itself had a gigantic crack in the basin, and looked like somebody had just grouted over it in attempt to stop the water from leaking out of it! There was a desk in the room with a chair, but the mirror was actually located quite a few feet away from this, so getting ready was quite a challenge! We decided to try out the Grill restaurant which is the hotel restaurant, but it is situated just outside of the hotel. The cocktail I had was lovely, and the barman and waitress were amazing. However, the food was very disappointing! For a starter, we both decided on the King Prawn Skewers with a chilli dip, sounds incredible I know! Upon ordering, we were informed that they had no skewers for the prawns, which we didn't see as a big problem, so we ordered anyway. When the dishes arrived, we were absolutely shocked at what we saw. On the plate was a gigantic lump of salad, a huge pot of chilli sauce, and 4, yes 4, REGULAR prawns. Not king prawns, ordinary, tiny, embarrassingly small prawns... Obviously we complained to the waitress, and we got the items knocked off the bill, which was very nice, but that starter should not be on the menu! We were informed it was a new menu that they were using. My main meal was actually delicious, a nice carbonara. My husbands main was supposed to be sizzling steak fajitas. The dish came out, not sizzling, with only 5 small slices of steak to try and split into 3 wraps! The steak was overcooked and very poor quality, extremely chewy, so he didn't have the problem of trying to make the steak stretch to 3 wraps, as one was too much for his teeth! Again, portion size is shocking. Luckily we had packed a few emergency nibbles in our room, which we tucked into when we got back to our room! For the price, it's definitely not worth it. I'd recommend venturing to a nearby restaurant, as this place really doesn't cut the mustard! The bed looked fantastic, a really good size, but to our surprise, when we actually got into the bed, we discovered that it was actually 2 SINGLE BEDS pushed together... We found ourselves having to sleep on the edges of the bed to get comfortable, the middle was off limits. Overall, our stay was just one disaster after another. Luckily, as a couple, we enjoy each other's company no matter where we are, but this was supposed to be a special Valentines treat, the first night away since having our son, and we couldn't help feeling a little deflated when we left! So we definitely will NOT be staying at this hotel again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that the hotel did not live up to your expectations. In regards to the heating I am sorry this was not working upon arriving to the room, this does not live up to our usual high standards. I am pleased this was rectified immediately. I can assure you this will not happen again. A television remote should have been available in your room. I will ensure our housekeeping team are checking this to avoid any future issues. I have passed your comments onto the restaurant manager regarding the food and service as they use all feedback productively. I can assure you the issues raised will be addressed. Some of our rooms are interchangeable, meaning they can be made into a twin or double. All beds have been changed over the past 3 months. Therefore, I am disappointed to read that this was not comfortable for your stay. I will pass on your comments. I apologise for any inconvenience this caused. We hope you will consider staying with us again in the future, in order for us to offer you a superior experience and restore your faith in the Best Western brand. Kindest regards.

"First time for a long time"

3
05/03/2016

We stayed at this Best Western because it was convenient for where we were visiting (friends in Long Eaton) and inexpensive for the one, very short, night! Whilst the decor and general feel of the hotel could not compare with the friendliness and general upbeat nature of the hotel we had just stayed in , in Lincoln, this hotel did offer a clean, comnfortable room with tea and coffee facilities and a breakfast included. Bonus! The shower was good, the towels were fluffy and there was shower gel and shampoo provided.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations in regards to service and comfort. I will pass on your great feedback to all those mentioned as we use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Lack of customer care"

2
04/03/2016

Booked online for a double room. Upon arriving there was nothing in the system and despite me showing my confirmation email i was made to feel as though i was lying. I was offered a double room but when i went there it was 2 beds pushed together..NOT what i had booked. When i complained it was "take it or leave it". Had no choice but to take it as other hotels were fully booked. Ive used this hotel many many times on the past but will never again if this is how they treat re-visiting customers. A bad experience which has left a bad taste in my mouth with regards to Best Western.....or they should be called Worst Western!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that your booking was not in our system upon arriving to the hotel. I will look into this to ensure this does not happen again as this does not live up to our usual high standards. A majority of our beds are interchangeable meaning they can be made into a twin or double. I apologise for any inconvenience this caused. We do have some rooms in the hotel that have a double bed, however this may have already been allocated upon your arrival. Our staff will always accommodate guests needs and help with any issues. We hope you will give us another chance to offer you a superior experience and stay with us again soon. Kindest regards.

"great value for money"

4
03/03/2016

When we first arrived we parked on the M1 side of the hotel and as we got out the car we couldn't hear each other speak because of the road noise. However without asking we were given a room on the opposite side of the hotel which was quiet. The room was spacious and a large screen tv. A good size shower and toilet. The breakfast was included in our rate at the grill next door but I thought it ambitiuosly priced at £10.95. Overall we would stay again and our room rate of £51 including breakfast was well worth it.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations and you had a comfortable stay with us. To make any future bookings you can call us directly on 0115 9460000. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"A very overused property & not maintained well. No lifts"

2
01/03/2016

Visited on 27Th February. Check in good. Was given room 217. NO LIFT TO CARRY BAGS. In the room one tea bag supplied with no sugar. Had a shower. Water not draining from cubicle. Tried to phone reception, phone not working. Traipsed back to reception. Room changed to 203. Not much good either. I could play see saw on the shower tray,it was that wobbly. Bed OK. Twin beds zipped together to make double. Not good. Was staying only one night so did not bother to complain a second time. Only highlight was the restaurant next to hotel. GRILL 25. FOOD GREAT. Will not use hotel but will definitely visit the restaurant. Reception staff was good. Did not have hotel breakfast so cant comment.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. We do not have a main lift in the hotel, however we can assist with luggage to a guests room if needed. In the bedroom there should be a variety of tea, coffee and sugar available for guests to use. I will address this with the housekeeping team to ensure this does not happen again. The phone should work in the bedroom in order for guests to ring out or dial to reception. This does not live up to our usual high standards of service and can assure you this will be rectified immediately. A majority of our bedrooms are interchangeable and can be made into either a twin or double. I apologise for any inconvenience this caused. We have recently had all our of beds replaced. I have passed on your comments to the maintenance manager regarding the shower tray as this is the first time this has come to our attention. I will pass on your positive feedback regarding the food in the restaurant to the restaurant manager as they use all feedback productively. We like to make sure all guests have a great stay with us and I hope you will consider staying with us again in the future in order for us to offer you a superior experience. Kindest regards.

"Overnight good but Mway noise"

3
24/02/2016

Nice warm welcome at reception on arrival, decent enough room though tired bathroom , v good TV and WiFi, breakfast was nice. Traffic noise woke me. Better to supply ear plugs. All ok apart from the M1 traffic noise. Easy to find, good parking, within easy reach for the rest of the county

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a warm welcome from the reception team when check in. I will pass on this feedback. In regards to the noise, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms on the non motorway side which are quieter. I apologise for any disturbances you encountered. We hope you will stay with us again soon. Kindest regards.

"Lovely hotel "

5
23/02/2016

I stayed at this hotel, was very clean staff were so helpful the parking Barrier added a big safety factor where the cars were parked. Rooms were immaculate and big double beds.. Bathroom could have been more modern but overall lovely place to stay handy as just of the motor way. There were no lifts that I could see which is disappointing. Other than that a lovely stay!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all your expectations and the room was comfortable and clean for your stay. I will pass on your positive feedback. We hope you will stay with us again in the future. Kindest regards.

"Decent value for money but let down by a few small details."

3
17/02/2016

Just had a one night stop over here. 3 out of 5 is maybe a little harsh - maybe more of a 3.5 but not a 4 for me. Good points - easy to find - travelling up the M1 from the south you see it on your right. I never use a sat nav and a quick glance on google maps was enough to orientate me as to its location. Secondly, we had a family room - it was a decent size - a double and 2 single beds and plenty of room to spare. One of the larger hotel rooms I have stayed in recently. Price - £49 for the night, room only. A similar price to local Premier Inns when I was looking, and arguably you get a little more for your money. General observations - parking was easy, communal areas of the hotel were nice and quite contemporary looking, check in/out easy enough, the local area (we had a little walk) seemed nice enough, and the on site restaurant served a decent evening menu. So what was not to like? Bad points - Firstly we travel with a load of luggage and 2 kids (6 years/ 4 months). A family room on the top floor with no lift is pretty much our worst nightmare. Admittedly, the top (2nd) floor was not terribly hard to reach as the 4 flights of stairs were relatively gentle, but it was not great. Secondly, as a family we really hate showers. My 6 year old will not use them and they are also useless for bathing a baby. I also hate them and my wife really doesn't like them either. Therefore, I immediately eliminate any hotel that does not provide a bath tub. Obviously this one slipped through the net on this occasion but I really wish hotels would go out of their way to highlight if their family rooms do not come with a bath as I would assume such a facility is a fairly basic requirement of a 'family' room. The toilet/shower room itself was rather small and quirky, with an unlockable sliding door and the wash basin located in the room itself. Final moan - the internet was free but generally useless. To give a couple of examples, my BT mail would not load, insisting my browser needed updating, until we moved on to our next hotel (which used 'cloud') and all was well. I also tried browsing ebay, none of these pages would load properly either. Overall, it wasn't expensive and just about served its purpose, but I left feeling just a bit underwhelmed by it all.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to our family rooms, these are located on the 2nd floor of the hotel. The reception team are happy to assist with luggage to a guests room if needed. I apologise for any inconvenience this caused. Our family rooms do only come with a shower. I will pass on your comments to management as they use all feedback productively. Our internet has recently been upgraded, therefore I am disappointed to read that you had problems using this. There is a number for guests to call if they experience any difficulties this can be found at reception or on the televisions in the bedrooms. I will look into this to ensure it is working correctly. I can assure you this will not happen again. We hope you will consider staying with us again in the future. Kindest regards.

"One night stay"

4
17/02/2016

I was concerned after booking, reading various reviews complaining of motorway noise. We ended up checking in at 8pm, friendly receptionist, went to room (118) and was concerned we were literally the closest room to the motorway!! I can honestly say, yes a low constant hum, but certainly not enough to disturb sleep. Breakfast however was disgusting!! Although I cannot mark the hotel down as it is seperate restaurant! 2 big chain 24 hour supermarkets within 10 minute drive to!! Very helpful!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable night stay and the room met your expectations. In regards to breakfast was there anything in particular you disliked or would like to see improved? We like to use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"More tea bags and milk needed in rooms"

3
17/02/2016

Stayed in Best Western again last week. Received a room on ground floor which was nice as this hotel has no lift. I thought the amount of tea bags,small cartons id milk etc was very minimal,but there were mugs in the room which I prefer. We went to the shop and bought some tea bags and milk. I had pre booked this hotel but decided not to stay the 3rd night due to personal reasons.I explained to the receptionist about not staying the 3 rd night thinking we would still be charged but she said that would be fine,she was very polite and understanding,so bravo to the young girl who was on that day.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the tea making facilities in the room, more tea bags and milk are available at reception for guests if needed. I apologise for any inconvenience this caused. I am pleased to read that you received excellent service from the member of staff on duty I will pass on this great feedback. We hope you will be back to stay with us again soon. Kindest regards.

"Business traveller"

4
15/02/2016

Close to motorway, very easy to find, more than adequate good parking, clean and tidy hotel and restaurant, attentive well mannered and polite staff, good varied choice of food in the restaurant. Breakfast excellent.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received great service from all the staff during your stay and the room met all expectations. I will pass on your feedback to the restaurant manager regarding the food and breakfast as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Room cleanliness and front desk efficiency did not always meet expectations"

3
12/02/2016

We stayed at this hotel for two weeks. Our first day after check in, we had to call someone to take a look at our room. There had obviously been renovations in the room but the after reno clean up was lacking. Dust everywhere! A quick fix, but a little disconcerting on arrival. As for the front desk service, 95% of the time, we felt that we were disturbing them despite their "we are here 24 hours if you need anything" slogan. It got to a point that if we ever needed anything, I specifically waited until Jade or another lady (I never caught her name, long brown hair with glasses and very friendly!!!) were manning the desk. These two ladies were extremely helpful and went above and beyond the call of duty to help us out! Wish I could say the same for the rest of the front desk staff.We asked for our phone messages every day accept our last...... and missed out on a very important message! After two weeks....... did they not know us? Finally, on our last day, we attempted to make our check out as smooth as possible as we had scheduled an early departure. Our final charge was charged to the wrong credit card and needed to be reversed. There were also other charges throughout our stay that needed to be removed..... thankfully we had the time to deal with these issues. I stay at Best Western Hotels on a regular basis and am always impressed with the level of service I receive. Maybe my expectations were just too high for this location. If it were not for the wonderful breakfasts and dinners at the The Grill at 25, we probably would have changed hotels early in our stay and gone elsewhere.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the room you checked into I am sorry to read that the room had not been cleaned to our usual high standards. During the week you stayed with us the hotel was having new televisions put in to each room, however upon arriving to your room, the room should have been cleaned. I can assure you this has been addressed and will not happen again. The staff are here 24 hours to help all guests in the hotel. We deliver a high level of customer service to all, therefore I am disappointed to read that you felt this was not delivered by all members of staff during your stay. I will ensure this is addressed and further training implemented where needed. I will pass on your great feedback to the restaurant manager regarding the food and service as they use all feedback productively. I can assure you all areas mentioned will be addressed in order for us to deliver a great service to all. We hope you had a safe flight home and will continue to support the BEST WESTERN brand. Kindest regards.

"Lovely night away"

5
11/02/2016

Stayed here for one night as we were visiting Winter Wonderland in Nottingham. We were very impressed with the facilities - warm and powerful shower, comfy bed, plenty of space in the room and a sofa and TV, free Wi-Fi in the room and good heating. The restaurant across from the hotel was very nice, good quality food and nice atmosphere. The hotel staff were professional and friendly, very helpful with our queries. The location was practical, about 30 mins from Nottingham centre and although the hotel is situated between two main roads we did not notice any noise throughout our stay. Would definitely recommend this hotel.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay with us and the room exceeded all expectations. I will pass on your positive comments regarding the restaurant as they use all feedback productively. We look forward to welcoming you back to stay with us again soon. To make a booking directly you can call us on 0115 9460000. Kindest regards.

"Amazingly good value for a lovely hotel"

5
09/02/2016

Very modern, clean, well-equipped room with everything we needed at a great price. I have paid more and received less in many other hotels. A cracking find for the Nottingham/Derby area. We will definitely use again

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all your expectations and was a great find. When you are next in the area you can call us directly on 0115 9460000 to make a booking. We look forward to seeing you again in the future. Kindest regards.

"Great value"

4
08/02/2016

Very good value, large rooms, huge bed and big flat screen tv, restaurant food excellent, though drinks a bit pricy, but thats most hotels. Only real issue, a bit of mould around shower door and door was a bit loose too. I would stay again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations and was comfortable for your stay. In regards to the shower I have passed on your comments to our head of housekeeping as this does not live up to our usual high standards of service. I can assure you this will not happen again. We hope you will stay with us again in the future. Kindest regards.

"Best Western Long Eaton"

5
07/02/2016

Exceptionally good value, very clean, comfortable, very friendly, helpful and efficient staff. Very convenient for M1, but also very quiet. Very good internet connection. I've stayed in lots of hotels both in the UK and abroad, mostly on business, and usually a lot more expensive, and considered more 'upmarket' than Best Western, but I'd place this hotel on a par with them in terms of the essentials - no frills like a fridge or mini-bar, but for the price and convenience, hard to beat.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback in regards to your recent stay with us. I am delighted to read that the hotel exceeded all expectations in regards to comfort and the service you received. I will pass on your positive comments to those mentioned. When next visiting the area you can call us directly on 0115 9460000 to make a booking. We look forward to seeing you again soon. Kindest regards.

"Overnight stop near the M1 motorway"

3
03/02/2016

The Best Western seemed rather 'tired' and in need of an update. lovely big rooms and a big new bed. BUT the duvet was obviously for the old bed and was smaller than the duvet cover. we complained about the TV channels and were told that new TVs were booked to be fitted 'next week'. Noisy rooms on one side and no lift.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the duvet cover this should have been the correct size for the bed. I will ensure this does not happen again as this does not live up to our usual high standards. We now have new televisions in all our bedrooms. Therefore, when you next stay with us free view will be available. In regards to the bedrooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. We hope you will consider staying with us again in the future. Kindest regards.

"Excellent Value for Money compared to some hotels"

4
31/01/2016

Stayed for 1 night (30th January). Good secure parking on site. Staff very friendly. Rooms were very well equipped, clean and although some work was being done for the fitting of new TV's, there was even a note of apology from the management explaining this. The room was a lovely size. King size bed. Shower room was excellent. Most facilites available in room which is unusual (ironing board, iron, hair dryer etc) which you sometimes need to request from Reception. Overall a very pleasant stay and will definitely use again. Recommended.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel exceeded all expectations. I will pass on your positive comments to all those mentioned as we use all feedback productively. When next visiting the area you can call us directly on 0115 9460000 to make a booking. We look forward to seeing you soon. Kindest regards.

"About right for the money"

3
28/01/2016

Stayed here from 25.1.16 to the 28.1.16 rooms clean and tidy but could do with a bit of decoration and the windows not to whistle me a tune at night when the wind blows. The tv's need to be brought into the 21st century. The staff were helpful and friendly.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and comfortable for your stay. In regards to the televisions, this is something we are currently updating in each bedroom, therefore by the end of this week a new television will be in each room. We hope you will stay with us again in the future. Kindest regards.

"Good location great price"

4
26/01/2016

Location is good, clean hotel offers what's needed. Wifi is excellent and bar grill good was well priced and not bad at all. Yes better hotels around but double to price. Ideal location for Nottingham Beeston and Derby. Close to east mids airport

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel exceeded all expectations and was the perfect location for your stay. I will pass on your comments to the relevant departments as we use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Good value"

4
22/01/2016

Obliging staff. Very comfortable bed. Motorway facing rooms may be a bit noisy. Not a hotel where one would want to spend the day but ideal for visiting family and friends or attractions in the locality.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the staff were helpful and the bed was comfy for your stay. We do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. We hope you will stay with us again in the future. Kindest regards.

"Overnight stop"

5
15/01/2016

This hotel was great value. Three adults in a huge room on top floor. Well equipped and very comfortable. Tea and coffee facilities tv wifi ironing board etc. Shower could have been more powerful but other than that perfect. Next to hotel was a bar and grill where we had a superb freshly cooked breakfast and were able to relax with a glass of wine in the evening. Situated next to j25 of M1 so convenient.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel exceeded all expectations and you all had a great nights sleep. I will pass on your great feedback regarding the breakfast to the restaurant manager as they use all feedback productively. We look forward to welcoming you back to the hotel in the future. Kindest regards.

"Best Western Nottingham Derby"

4
15/01/2016

A very pleasing experience for my business trip, friendly staff made my stay enjoyable, a large room which was well organised and clean. Good restaurant facility attached to the hotel, good food at a reasonable cost.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had an enjoyable stay and the room was clean and comfortable. In regards to the restaurant I will pass on your positive feedback to the restaurant manager as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"A one night stay"

3
10/01/2016

My wife and I stayed here for one night. Getting to the room, my wife noticed that the room was ice cold so we attempted to get the heating on. The controls were clearly broken with the up and down buttons missing. We contacted Reception, who couldn't have been more helpful. She offered to move us to a different room or we could have a portable heater (which we chose) and was adequate enough to heat the room quickly. The TV seemed lacking in channels but as we were due to go out for the evening, not a major problem. We had a good night's sleep in a huge bed with no intrusive motorway noise which other reviews complain about. Breakfast was a bit of an issue though. We got to the restaurant at 0730 (the opening time stated) and nothing was ready. The coffee machine appeared to be broken and the poor young lady/waitress was clearly struggling to fix it whilst the chef leaned on the counter and watched. Obviously not 'his job'. We were not offered any alternative hot drinks. Breakfast was finally fully laid out at 0750 but the Danish/croissant shelves remained empty. Breakfast was adequate but would have been nicer with a hot beverage. There didn't appear to be any Plan B for the breakdown of the coffee machine. We could have made a fuss but had to get away early (which is why we were there at 0730) so didn't bother.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that the heating was not working in your room. This does not live up to our usual high standards and can assure you this will not happen again. I am pleased to read that the receptionist tried to resolve the matter immediately. In regards to the televisions, we do only have selected channels available to suit all guests that stay with us. We are however having all new televisions put in place as of next week, meaning all rooms will have a new television with all free view channels over the next few weeks. I have passed on your comments regarding breakfast to the restaurant manager to ensure this does not happen again. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"A good day out"

4
08/01/2016

We always stay at this hotel when visiting friends in Nottingham. The beds are very comfy and the breakfast never disappoints. The staff are very nice. I can recommend a day out in Nottingham. Quiet good location.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a great stay with us and the hotel lived up to your expectations. We look forward to welcoming you back to stay with us again soon. Kindest regards.

""Pleased with our stay""

3
07/01/2016

Stayed here new years eve, as we were meeting up with friends. Reception area nice and staff welcoming. Stayed in room 233, clean & tidy, heating worked fine, was next to the motorway but didn't affect our sleep whatsover. Had breakfast following morning at the diner, breakfast was nice, had a full breakfast, toast, fruit juice & tea. Pleased with our stay, & would stay again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received excellent service from the staff on reception. I will pass on this positive feedback. In regards to breakfast I will pass on your feedback to the restaurant manager as they use all feedback productively. We hope you will stay with us again soon. Kindest regards.

"Not cheap and not cheerful!"

2
04/01/2016

This is a very basic hotel. There is a bed, a television and tea and coffee making facilities. A shower room cum toilet, and a washbasin. Certainly not somewhere you would want to be for an extended stay but OK for an overnight stay. Just!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the bedrooms, all of our rooms meet the standard requirements for guests when they stay with us. We ensure the room is equipped with all the necessary items to ensure guests have a comfortable stay. Was there anything in particular you would like to see changed or improved? as we use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"Stop Over at Long Eaton"

3
03/01/2016

We stayed one night at this hotel. It was a stop over stay. The hotel is fine for 1 or 2 days stay. Room was fine. A good size and away from the noise. The check in and check out process was slick. No issues. We did ask for an upgrade as I am a BW Platinum member but we did not get one. The Breakfast room in the morning was freezing. When we mentioned it the lady said that she did not know how to control the temperature. We did find that when items ran out, it was very slow to get the items refilled. Not a good deal of variety in the items. It was only a one night stop for us so we didnt mind that much. Parking is good. Easy to find the hotel as well.I suspect if we were given an upgrade then I would have raved about the hotel.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel was convenient for your stay and the room was comfortable. In regards to upgrades, we only have limited rooms available to upgrade members to. We will always upgrade reward members where possible. I am sorry that on this occasion we were unable to for your stay. I will pass on your feedback regarding the breakfast room to the restaurant manager as this does not live up to our usual high standards and can assure you this will be addressed. We hope you will consider staying with us again in the future. Kindest regards.

"Good Hotel"

5
30/12/2015

Stayed at this hotel while visiting friends. Staff very helpful and friendly. Rooms are spacious and clean. We asked for a quiet room, which we got and had a good nights sleep, as when we stayed previously we were on the side closest to the motorway and if your a light sleeper it can be a little noisy, Breakfast was self service and plentiful. I would stay here again and recommend to anyone. On

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received excellent service from the staff and were allocated a non motorway facing room as requested, meaning a good nights sleep was had by all. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Fine for a night before a flight and good value"

3
29/12/2015

We booked via one of those online outfits two rooms in this hotel (a double and family) plus a weeks parking at East Midlands for not much more than £100. Excellent value so we were not expecting much from the hotel itself and given we had to be out at 4am we were hardly going to be there long enough for it to matter. Upon arrival, we were told that the restaurant / diner over the road would stop serving at 7pm due to Christmas staffing levels. Not a problem given that we had arrived in good time. Both rooms were fine, clean, a good size and the beds were comfy. The heating didn't seem to work in the family room but with it being so mild anyway, we didn't really need it. The family room did suffer more from motorway noise but if you book a hotel next to a motorway, you can't really make an issue of that! TV reception was dreadful in the family room and we didn't try the other room. We ate at the diner and the meal was fine, nothing great but equally, not dreadful either. We'd booked a wake up call and it was rather amusing that it was a knock at the door as the chap told me the phone in our room had broken! All in all, it did the job we needed it to do and for the money, you can't really be too unhappy. The hotel isn't trying to be anything special and given it's proximity to the motorway and ease of access from Jn25 you can't expect it really to be much more than 'average'. I'd like to give is 3.5 stars as it's not 'Very good' to warrant a 4 but probably a bit better than just a 3.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was clean and comfortable for your stay. The heating in the family room should have been working, this is operated by a control panel found on the wall. This can be controlled by the guest. I apologise for any inconvenience this caused. I will ensure our maintenance department resolve this matter. All rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. The television in the room should have been working. The channels are limited on the televisions, however those chosen are to suit all guests that stay with us. The televisions are being changed this month which will mean they all have free view built in and are larger in size. When a guests phone is on a do not disturb or does not dial through the person on shift will knock on a guests door to ensure they are awake. I will report the phone not working to our maintenance department to ensure this is changed. We hope you had a great holiday and will be back to stay with us again in the future. Kindest regards.

"Amazing!"

5
29/12/2015

Has an amazing stay. Room 307 was wonderful! Nice soft pillows, comfy king size bed! Bathroom was adequate size! Only negative was the traffic outside being near the motorway, but apart from this had an amazing stay, will look forward to staying here again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. Room 307 is our deluxe room and I am pleased to read that the room exceeded all expectations in regards to the comfort and facilities offered. It is a pleasure to read that you will stay with us again in the future and continue to support the BEST WESTERN brand. To make a booking directly you can call us on 0115 9460000. Kindest regards.

"Very Pleasant Stay"

4
27/12/2015

The Hotel is pleasant with spacious and clean rooms. The shower room and toilet were fine, with plenty of hot water and clean towels. We would have like a separate light switch though. The staff are very obliging and pleasant. The self service breakfast served in the grill/bar was excellent and they also did lovely meals in the evening. The Hotel is right next to the M1 and with free WiFi, which is ideal for people who travel . Some traffic noise could be heard but didn't disrupt a good night's sleep in a clean and comfortable bed. I would recommend this hotel.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a comfortable stay with us and the room met all expectations. I will pass on your positive comments regarding the staff to all the relevant departments as we use all feedback productively. I have passed on your great comments to the restaurant manager regarding breakfast and evening meal. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"best western"

5
27/12/2015

good value for money next to m1 and easy reach two nice towns nottingham and derby easy reach east midlands airport so if you want to stop over for a short stay and travel north good place to stay and enjoy the comfort of best western

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations and was a great location to stay when visiting the area. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Quick stop over"

5
17/12/2015

Hotel nice, rooms big and clean. Tea and coffee in room. The shower room, with toilet only in it was not very clean. Was going to have showers in morning, but we found some hair in their that put us off. The sink/ hand basin was in the bedroom area, not in the shower room, which seem odd. Staff very attentive and pleasant. Opposite is a Gril/bar, where we had a lovely meal. Had a good night sleep.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the shower and toilet this does not live up to our usual high standards of service and will be addressed with the head of housekeeping to ensure this does not happen again. I apologise for any inconvenience this caused. I am pleased to read that you had a great nights sleep and the room was comfortable. I will pass on your positive feedback regarding the restaurant to the restaurant manager as they use all feedback productively. We hope you stay with us again in the future. Kindest regards.

"Lovely stay"

5
16/12/2015

I have stayed at this hotel a number of times this year with work. I have to say every time the staff are lovely, kind and friendly. The rooms are nice and clean. The Hotel is right next to the M1 which is ideal for people like me who travel so much. I would always recomend this hotel. There is also a resturant next to the hotel which serves lovely food and the staff in there are also very nice.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations. I will pass on your great feedback regarding the service you receive from the staff as we use all feedback productively. In regards to the food and service I will pass on your comments to the restaurant manager. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Just what is needed for a road trip"

4
15/12/2015

Second time staying here while en route elsewhere. It is convenient for the M1 and Nottingham and rooms are clean and comfortable. Everything else is functional, free wifi is a bonus. The Grill is a decent buffet breakfast (for which we only paid and extra £5 at time of booking - a great deal!)

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you have stayed loyal to our brand and stayed with us a second time. I will pass on your positive feedback regarding the cleanliness and breakfast to the relevant departments as we use all feedback productively. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"Very comfortable Hotel, traditional large rooms with good facilities"

4
15/12/2015

Stayed on Business for 2 nights. I felt this Hotel was much better value than Premier Inn or Travelodge. The level of comfort is much better, and the price is less than you pay at the homogenous chain hotels. Service is just as good. I was able to work in the room in comfort, there was plenty of space. I will use this hotel again, when in the area. I recommend joining the loyalty programme to get the best deals if you travel regularly

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay. I am pleased to read that the room exceeded all expectations. We like to ensure guests have a comfortable stay and receive our high standards of service. We look forward to welcoming you back to stay with us again in the future. Our direct contact number is 0115 9460000. Kindest regards.

"a nice place to stay"

4
15/12/2015

the hotel and rooms are very nice. Staff is excellent. Very near the M1 for a stopover. The noise from motorway may be bit disturbing at the night time. Recommended for family or individual visits Cheers!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay. I am delighted to read that you had a comfortable stay and you received excellent service from the staff. I will pass on this feedback to the relevant departments. In regards to noise, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"Okay for a night - but the bathroom sliding door! "

3
14/12/2015

I wavered between a 3 and a 4 for this. We got a good price, it is close to the motorway and room was clean and reasonably modern. All except the bathroom door! The sink was in the bedroom - the bathroom was the loo and the shower pod. It had this really heavy door that slide open and shut. Very awkward. Second hotel on trot where sink plughole stunk. What is it with not using bleach? Had good night's sleep. Shower good. Great hairdryer that I could switch on and off rather than hold a switch. Lovely Christmas tree. Wouldn't pay more than £55 a night for this hotel though.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am sorry to read that the bathroom door was not working properly during your stay with us. I will ensure our maintenance manager looks into this as this does not live up to our usual high standards. In regards to the sink. I will ensure our housekeeping and maintenance team are aware of this as these are cleaned daily and should not have any smell coming from them. I apologise for any inconvenience this caused. We hope you will be back to stay with us again in the future. Kindest regards.

"Hotel quality"

4
11/12/2015

The hotel was better than average for the price paid , was comfortable , quiet and warm and the services were acceptable . The location was ideal , security was good and parking facilities for disabled people such as myself were adequate

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had a comfortable stay and the hotel met all expectations. I will pass on your great feedback. We hope you will stay with us again in the future. To make direct bookings you can contact us on 0115 9460000. Kindest regards.

"first time at best western"

4
10/12/2015

very surprised at the value for money at this hotel .staff all very pleasant and helpful ,hotel clean and warm ,room modern and well appointed .spent the next night in a so called upmarket hotel in Manchester that could learn a lot from this hotel. Down side .The hotel is located close to the m1 motorway ,and I mean close lol .

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received great service from the staff and the room was clean and comfortable. I will pass on this positive feedback. In regards to the motorway, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. We hope you will stay with us again when you are next in the area. Kindest regards.

"Great location, good hotel but needs some updates"

3
07/12/2015

Stayed here for one night. It was in a great location for us near the motorway. We had a lovely room in the far corner which was very quiet.it was a big room with a comfy bed and a nice shower. It was however let down by the dated TV - the were only a few basic channels and the screen was fuzzy with lines on it. As it was an old tv I couldn't even connect my tablet to watch a film. Its something that would sway me towards a Premier Inn next time, but could easily be sorted with a little updating. Also the sliding door on the bathroom was terrible it kept sticking and I had to get my boyfriend to open the door for me when it got stuck. We reported the door to staff when we left. The staff were very helpful and the restaurant across the way was very nice. Would stay here again if they updated the facilities a little.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay. Over the next few months we are upgrading all our televisions in the bedrooms, this will include free view also. I apologise for any inconvenience this caused during your stay. The channels chosen at present are to suit all guests that stay with us. I have passed your comments onto the maintenance manager regarding the door as this does not live up to our usual high standards. I can assure you this will not happen again. We hope you will continue to stay with BEST WESTERN as a brand and will be back to the hotel soon. Kindest regards.

"Reasonable Stay with some shortcomings"

3
07/12/2015

Mrs E and I stayed here on the 28th November 2015 for 1 night and were given Room 310. We booked an Executive Room with Breakfast included. The Hotel is easy to get to and well situated for the motorway network and getting into the Nottingham area and surrounds. On arrival we found that the car parking was very good with barrier security in a number of locations. The Hotel Reception Staff were very good indeed, very welcoming and made sound arrangements for taxis that we required later in the evening. We found our room to have a good bed and the floor area was large enough. As an Executive Room, you need to be aware that in this particular one, whilst the seating area was fine, the windows are only roof lights and it can be rather oppressive in that respect. The Shower area was one of the plastic cublicle style ones placed at the far end of the room with the sink area forming part of the main room decor. Dissappointingly, it was set out for one guest only and only had a small supply of coffee, 1 biscuit and shower supplies for one person along with toweling etc. We located another towel bagged up on top of the wardrobe area. The Room safe is good but is situated on the floor so be aware it is a hands an knees job to get in or out of it, belongings that is..... We also had to run the water for a period as it looked like it had not been used for a while and had that slight smell you an get in these circumstances. However the facilities worked ok We ate in the Hotel Restuarant that night and found it to be good. The service was fine and it was well presented food. The staff again were very friendly and looked after us well. We had breakfast in the morning but found we had to wait for about 15 minutes whilst the food was reheated as it appeared an earlier guest who had arrived just before us had found most all of the food to be getting cold due to cold plated, servers and utensils. The Chef came out personally and checked through it all and worked hard to get it back to the right temperatures. He also checked with other guests to ensure all was then working well. Fortuneately, we were not in a hurry as this would have meant a delay. However when we were able to serve ourselves the breakfast, we found it good. I suppose it was one of those things that should have been checked off first thing to avoid such problems. In respect of the provided WiFi, we fund it to work very well and we were able to ensure all our business requirements were met during our stay. Check out was smooth and the Hotel had well presented public areas.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great stay and the hotel met your expectations. I will pass on your feedback regarding the great service you received from the staff as we use all feedback productively. The room should have been set for two people. I will ensure the housekeeping team are aware of this to make sure this does not happen again. More tea/coffee can be requested at reception if needed. I have passed on your comments regarding the water to our maintenance manager as this does not live up to our usual high standards. I can assure you the water is clean and usable. Breakfast should be served hot and to a high standard. The restaurant manager is aware of your experience and will speak to the staff to ensure this is checked more often and stocked up. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"Convenient for Long Eaton"

4
03/12/2015

I stayed in the Hotel the last weekend in November. I was booked into a room with disabled facilities as it was one of the last room available. The twin bedded room was spacious with a large bathroom.It had good decor. The TV had a very fuzzy picture and few channels which were in no particular order, i reported this to reception, and after housekeeping had checked it I was told that you only get 9 channels and they are all on the TV. Toiletries were provided in the bathroom , the shower was lovely and warm with a powerful pressure. During the day and evening the room was lovely and warm but on return to the room at 1am it was quite chilly with no way of turning the heat back on, it wasnt helped by the window not fitting properly so there was a draught blowing in along with the howling noise. The bed was lovely and comfortable with good firmness pillows, the quilt was very thin not really man enough for the temperature of the room. There was only 1 double plug socket for the room, so i spent a lot of time juggling appliances. The breakfast was delicious, hot and tasty with ample choice. The problem with the window etc were reported and I have had an e mail from the company saying they will look into rectifying the matter.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room was spacious, had a great shower and was comfortable for your stay. In regards to window, I will report this to our maintenance team in order to have this looked into as this should be fitted correctly. I apologise for any inconvenience this caused. The heating should work at all times. Therefore, when arriving back at 1.00a.m it would sense you being back in the room so therefore should warm back up to the temperature you set it at. Again, I will ensure our maintenance team look into this to ensure it does not happen again. Our televisions are being upgraded next year, therefore they will all have free view installed. The channels chosen at present are to suit all guests that stay with us. I will pass on your comments regarding the plug sockets and duvet thickness as we use all feedback productively. We hope you will be back to stay with us again in the future. Kindest regards.

"Very Enjoyable"

5
03/12/2015

Excellent all round stay. Great room, well presented, quiet. Plenty of secure parking, attentive staff, full breakfast. Highly recommended for business or pleasure. We will be back when we are in the area again.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that you had an excellent stay and the staff were attentive and accommodating whilst you were here. I will pass on this feedback. It is great to read that you would recommend us to others and will be back to stay with us again in the future. We hope you have a lovely Christmas and New year. Kindest regards.

"Great value, well placed and nice room."

4
01/12/2015

Only 10/15 min drive into Nottingham Centre. This hotel is is great value for money, the rooms had all you needed with a comfy bed and a big shower! It was very hot in the room as the heating was on all the time but that didn't matter greatly. The parking is free, albeit a bit of work to figure out where to go and getting out. The breakfast also wasn't great, a good choice and variety of food, but not regularly changed or stocked up and my food was a bit dry or cold. The staff were also quite grumpy in the restaurant. Staff in the hotel were helpful and friendly. I would recommend for a night stay or two!

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations regarding the comfort of the beds and the service you received from the hotel staff. I will pass on this great feedback. In regards to the heating this can be controlled by the guest. There is a panel on the wall as you enter the bedroom. I will report this to our maintenance management to ensure this is working correctly. I apologise for any inconvenience this caused. I will pass on your comments to the restaurant manager regarding the service you received from the staff and the quality of breakfast served as this does not live up to our usual high standards. I can assure you these areas will be addressed. We hope you will stay with us again in the future when next visiting the area. Kindest regards.

"Good hotel for the price"

3
30/11/2015

My partner and I spent the night here as we wanted a weekend break to do our Christmas shopping. The hotel is nice and clean and the rooms are big. The staff were friendly and welcoming. I found it quiet noisy as we could hear people walking around upstairs and outside our room. Also I could hear the people talking outside waking me up around 1am. The room was also very hot as the heating was on all the time and couldn't turn it off, which made sleeping very difficult. Breakfast was nice, they had plenty of choices but it did seem a bit try as they weren't topping it up regularly. The hotel is 15mins from Nottingham centre.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the room was clean and comfortable. The heating can be controlled by a panel on the wall. I will report this to our maintenance department to ensure they have a look into this. I apologise for any inconvenience this caused as this does not live up to our usual high standards of service. In regards to the noise in the corridor from other guests, we do advise guests when returning late to the hotel to keep the noise to a minimum in order to not disturb others. I apologise for any disturbances you encountered. I will pass on your feedback regarding the breakfast to the restaurant manager as they use all feedback productively. We hope you will consider staying with us again in the future when you are next in the area. Kindest regards.

"nice hotel, convenient location"

5
29/11/2015

Conveniently located between Nottingham and Derby as the name suggests and, although it is close to the M1 motorway, there is no noticeable road noise in the rooms. Comfortable rooms and free car park and good restaurant on site.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay and encountered no disturbances. I will pass on your feedback to the restaurant manager regarding the food and service you received. We look forward to welcoming you back in the future. Kindest regards.

"Delivered calm in an emergency"

4
26/11/2015

Needed a place to stay in a family emergency and found the smooth running of the hotel a help and not a distraction. Room clean and spacious and reception staff very helpful. Breakfast was the usual hotel fayre and meal in the restaurant good. The meagre attempt at Christmas decorations let the area down.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay. I am pleased to read that the hotel met all your expectations. I will pass on your great feedback regarding the staff and restaurant as we use all feedback productively. We hope you will stay with us again when you are next in the area. Kindest regards.

"Sitting in my room freezing with my coat on!"

2
22/11/2015

We have stayed here for 2 nights. There is a lovely double bed but unfortunately no heating. After letting the phone ring for 20 minutes with no reply I walked down to reception where I was promised a heater. That was yesterday evening. The same man on desk this morning said he was very sorry he forgot but there is still no heater and it is 11 am the next day. Typing this with my coat on and it is 2 degrees outside. Breakfast yesterday was overseen by a woman so grim and rude that you'd think the guests had insulted her. Cooked breakfast included cremated mushrooms and cold chopped tinned tomatoes. There wasn't even a jug of water this morning. As the other half has driven to a work meeting I am stuck here. Buses to Nottingham take 56 minutes and apparently it is harder to get to Derby so the location is not a bonus! We have a back room looking over the bins with some traffic noise. Less lucky people overlook a busy motorway. There is no gym and no pool but it is listed as 3 star. The bathroom basin is in the bedroom so if you want to use the facilities at night the light for the bathroom also lights up the bedroom as there is no separate switch. Awful.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the heating this should have been working in your room. I will ensure our maintenance team resolve this immediately. A room move or a heater should have been offered. I apologise for any inconvenience this caused as this does not live up to our usual high standards. I have passed on your comments to the restaurant manager regarding the breakfast items and the service you received from the staff member as they use all feedback productively. I can assure you these areas will be addressed with immediate effect. All rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered Bus routes are easily accessible from the hotel for Nottingham and Derby. The train station is also accessible from the hotel and takes 5 minutes in a car. We hope we can restore your faith in the BEST WESTERN brand in the future. Kindest regards.

"Easy Access."

4
21/11/2015

We stayed over a long weekend recently to further enjoy a break away and take advantage of the area. This is not the first or last we'll stay here, as it has easy access to main arterial routes and sits closely on the borders of Nottinghamshire and Derbyshire. The hotel also sits within easy access by road or train for all destinations, not forgetting buses. Plenty of opportunity to get out and about to explore the counties.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and there was plenty to explore whilst here. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Weekend stay"

4
16/11/2015

Hotel and staff are excellent but the bathroon needs some refubishment to the shower and the toilet seat was very stained underneath, also basin in room had a crack. The breakfast was excellent value and quality very good. We would use this hotel again. Our dog also enjoyed his stay.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received excellent service from the hotel staff at reception. I will pass on this great feedback. In regards to the breakfast I will pass on your great comments to the restaurant manager as they use all feedback productively. I will pass on your comments to the maintenance manager regarding the sink and bathroom as this does not live up to our usual high standards and can assure you this will be looked into. We look forward to welcoming you back to stay with us again soon. Kindest regards.

"Good Hotel near the M1 at Nottingham"

4
16/11/2015

This hotel is in a good location for Nottingham and Derby and located a couple of minutes from M1 junction. The restaurant serves good food and the rooms are a good size. Overall I found it good value with the free internet and secure parking. The TV in room only has around 8 basic channels which was disappointing.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel lived up to your expectations and the room was comfortable. I will pass on your positive feedback regarding the food in the restaurant to the restaurant manager as they use all feedback productively. In regards to the television channels, this is something we are looking into changing in the future. The channels chosen at present are to suit all guests that stay with us. I apologise for any inconvenience this caused. We hope you will stay with us again soon. Kindest regards.

"Very noisy"

2
15/11/2015

This hotel is very noisy due its close proximity to the motorway. Its window glazing lets it down as the motorway noise is very clear in the hotel rooms. Other than that it was clean and reasonably priced

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guests, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the windows, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. I am pleased to read that the room was clean and a good price for your stay. We hope you will be back to stay with us again in the future. Kindest regards.

"Great value"

4
10/11/2015

An overnight stay while attending a family funeral. Room was huge with a sofa and armchair - not expected and a lovely surprise. Reception staff were helpful and friendly. The bed was extremely comfortable and I slept really well. The carpet was a teeny bit tired looking and the shower room outdated but everything was very clean and fully functioning. Would definitely recommend it.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel lived up to your expectations and you had a comfortable nights sleep. I will pass on your great feedback regarding the service you received. We hope you will be back to stay with us again soon. Kindest regards.

"Would have no problem staying here again"

4
10/11/2015

We couldn't have had a better start to our weekend :-) The staff were friendly, the room was clean and spacious. We had asked, at the time of booking the room for one that was on the non motorway side so it was nice and quiet. We'd also booked a table for the whole family at The Grill at 25 which didn't let us down either. Our stay at the Best Western was great so we will be staying again when visiting family.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay and the service you received from the staff was of a high standard. I will pass on your feedback to the restaurant manager regarding the food as they use all feedback productively. We look forward to welcoming you back to the hotel in the future. Kindest regards.

"Dog Friendly and excellent all round"

5
09/11/2015

I have stayed here on numerous occasions with my dogs, in order to visit my daughter at university....always good value and an excellent breakfast. Would definately recommend this hotel, it is so difficult to find a good hotel when traveling with a dog and this hotel has been a wonderful find.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you have stayed with us numerous times when visiting the area. I will pass on your great feedback regarding breakfast and the service you receive. We look forward to welcoming you back to the hotel soon. Kindest regards.

"Good hotel "

4
01/11/2015

Stayed here for one night with my partner. We stayed in an executive double room. There was a lot of space in the room, which we were impressed with. We paid extra for breakfast which was very nice and worth the money. The bed was comfortable, however the pillows were all a bit too soft, or thin. Also the hotel only provided us with one small toilet roll which wasn't enough. The room has air conditioning. Very large shower and 32" TV. Complimentary water and biscuit. Ironing board etc. There is a fan on top of the wardrobe for in the summer. Over all I enjoyed my stay here and we would come back.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the executive room met all expectations in regards to comfort and space. There should be more than one toilet roll in the room for guests to use. I will speak to our head of housekeeping to ensure this does not happen again. More toilet roll is available at the reception desk if needed. I will pass on your feedback regarding breakfast to the restaurant manager as they use all feedback productively. We hope you will stay with us again when you are next in the area. Kindest regards.

"Business Stay"

4
30/10/2015

As a late booking this hotel ticks all the boxes. It is clean and comfortable with more equipment provided as standard in the rooms than other well known corporate hotels of similar rating. Staff at reception are friendly and efficient. I booked over the phone and despite arriving late into the evening, there were no problems in accessing my room. There is a bar / restaurant attached to the hotel, which appears to be good value, although I haven't sampled the food. I have stayed at this hotel several times and it is always accommodating.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel met all expectations. I will pass on your great feedback regarding the service and cleanliness of the rooms to all the relevant departments as we use all feedback productively. We look forward to welcoming you back to stay with us again soon. Thank you for being loyal to our brand. Kindest regards.

"ok for the money"

3
24/10/2015

Parking is free which is good but we were given keys to an unmade up room when we arrived but were quickly given another room. The main wash sink is in the bedroom area and the toilet and shower are in a separate room. This would be fine but if you wanted to use the toilet in the night it was on the same switch as the sink area which flooded light into the bedroom area. The shower was ok with not bad water pressure. TV picture was terrible and could only get BBC channel. Must be a pet friendly hotel as we saw an alsation in reception when we came back from a night out and it started barking and howling early in the morning which kept us awake We did not use any other facilities but was ok for one night

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am sorry to read that upon arrival to your room the room had not been serviced. This does not live up to our usual high standards and I will ensure this is addressed immediately with the head of housekeeping. I am pleased to see a room move was given immediately. I will pass on your feedback to management regarding the light switches as they use all feedback for future use. In regards to the televisions, all channels should have been working. I will ensure our maintenance team look into this straight away as this does not live up to our usual high standards. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"Transit htel"

4
22/10/2015

Very convenient to motorway . friendly , clean , and mostly fully acceptable with friendly helpful staff . TV system needs modernisation and remote location of dining facilities needs consideration in bad weather

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and the staff were very friendly and welcoming. I will pass on your positive feedback. In regards to the televisions, this is something we are looking into changing in the future. The channels chosen in the room are to suit all guests. I apologise for any inconvenience this caused. We hope you will stay with us again in the future. Kindest regards.

"Checking out with a view to recommending for a group stay"

5
21/10/2015

This hotel is very convenient for East Midlands airport and for visiting a number of interesting local attractions. There is ample parking and adequate public transport. The restaurant is correctly called a grill and would benefit from a more varied menu for anyone staying more than a few days. Proximity to the M1 is not a problem as sound insulation is excellent.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was a great location for your stay and there was plenty of attractions close by. I will pass on your comments to the restaurant manager regarding the menu as they use all feedback productively. We look forward to you welcoming you back to stay with us again in the future. Kindest regards.

"Noisy"

3
19/10/2015

Location is good and bad! Easy to find from the motorway (M1), but in some of the bedrooms it sounds like you are sleeping on the M1 as well. Bathroom in an Executive room not up to expectation. Staff friendly, dinner in The Grill good, breakfast adequate. I would be keen to give the hotel a second chance if I could be guaranteed a quieter room.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. In regards to the noise, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. I apologise for any disturbances you encountered. When you book to stay with us again in the future you can call us directly on 0115 9460000 and let the team member know you would prefer a quiet room and we will ensure this is given. I am pleased to read you received great service in the grill. I will pass on your feedback to the restaurant manager. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"Welcoming visit good service and lovely food! "

5
18/10/2015

Me, my husband and my daughter came into the grill at 25 yesterday afternoon, it was not overly busy but we did not mind this as we was not in a rush and wanted to enjoy a nice relaxing family afternoon. Upon arrival the place looked very clean, nicely decorated and we was greeted by a male member of staff who I believe his name was david? who seemed very friendly and welcoming, we were seated quickly at a table of our choice and our order was taken very promptly. Drinks arrived very quickly too so we was very happy. We ordered the surf and turf, a sirloin steak and a burger food arrived very quickly at the table as being cooked from fresh we expected a little wait, but was very happy that it came quick! The food was delicious! We even had to save some room for desert and this was delicious also! A very happy family with very full stomachs! Will definatly dine here again! Overall I would say the staff are extremely friendly and efficient, this place is definatly a hidden gem! Thanks david and Debbie for a wonderful dining experience.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a great dining experience at the restaurant and the service you received was excellent. I have passed on your comments to the restaurant manager as they use all feedback productively. We look forward to welcoming you back to dine with us again soon. Kindest regards.

"Excellant overnight stopover"

5
16/10/2015

Stayed one night excellant location just off the M1 at J25, clean and tidy room, staff friendly and service first class well done .Would reconmend it to family and friends alike, ideal stopover for East Midlands Airport coming from the North

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel exceeded all expectations and the service you received was great. I will pass on your feedback to all those mentioned. We hope you will stay with us again in the future. To make any future bookings you can call us directly on 0115 9460000. Kindest regards.

"Overnight stay 10th October 2015"

4
12/10/2015

Stayed for 1 night for weekend visit. Hotel was clean, staff were very polite and helpful. Had our evening meal in the adjoining bar/restaurant which for the money (only a burger) was very tasty and big. Large choice for breakfast. Dog friendly who woud guess!! Would recommend.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am delighted to read that the hotel met all your expectations and the room was clean and comfortable. In regards to breakfast I will pass on your great feedback to the restaurant manager as they use all feedback productively. We hope you will stay with us again in the future. Kindest regards.

"An Excellent Family Room and Superb Full Breakfast."

4
11/10/2015

Stayed one night at this hotel when visiting Nottingham and area. We booked a family room and what we actually got was superb as it was two adjoining rooms, one with a large double bed in and the connecting room (walk through access via door) with twin beds, so perfect for us with our 11 and 13 year old kids. Room # 128 and 130. The room was modern and clean (although bathroom could do with a bit of a spruce up as starting to get some black in the shower in the kids room) and very comfortable. There was Free WiFi in the room and also a TV. Parking is secure and free for hotel guests. The lobby area is modern and nicely furnished as a guest lounge area. The staff were friendly and efficient and the buffet breakfast was excellent and served in the 'Grill at 25' bar / diner opposite the entrance to the hotel (See separate review). We would certainly stay here again if needing a night in the Derby / Nottingham area.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel exceeded all expectations and the room was comfortable for your stay. I will pass on your feedback to the relevant departments regarding the staff as we use all feedback productively. In regards to the restaurant and breakfast I have passed on your great comments to the restaurant manager. We look forward to welcoming you back to stay with us again in the future. Kindest regards.

"Overnight stay"

4
09/10/2015

Polite staff and an upgrade to a suite, which was clean and well presented provided us with exactly what was needed for an overnight stay before travelling on to our final destination. Considering how close to the M1 we were the room was quiet and comfortable.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the room met all expectations and you had a comfortable stay. We hope you will stay with us again in the future. To make a booking direct you can call us on 0115 9460000. Kindest regards.

"Hotel good, location and breakfast very bad"

4
03/10/2015

The hotel and the rooms are very nice and comfortable. The room temperature is not controllable. Everything was clean. Unfortunately there is no elevator, no gym or spa. The hotel is situated next to the highway, accordingly it is noisy. The location is in nowhere, the next supermarket is in 30 minutes walking distance. The restaurant next door is good and the prices are ok. The worst thing is the breakfast - completely overpriced. There is absolutely nothing offered and the breakfast staff is unfriendly.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you had a comfortable stay with us and the room met all expectations. In regards to the facilities at the hotel we do not have a gym. However, there are gyms available close to the hotel. Information on this can be given by the reception team. The hotel does not have a lift, however the reception team are more than happy to assist with luggage to the guests room. I apologise for any inconvenience this caused. The big supermarkets are further to walk to, however these can be accessed by bus or car also which takes less time. We do have other shops close by that are a 10 minute walk from the hotel. I will pass on your comments regarding breakfast and the staff to the restaurant manager as this does not live up to our usual high standards. We hope you will stay with us again in the future. Kindest regards.

"Far too noisy and warm"

2
01/10/2015

We stayed here before catching an early flight yo Berlin. In bed by 9:30 after a nice meal in the restaurant. Awake at 12:30 due to traffic noise from the M1 and the room being like a sauna, unable to open any Windows due to traffic noise....looks like I'll be going into my journey on 3 hours sleep which is dissapointing

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am disappointed to read that your stay did not live up to your expectations. In regards to the rooms, all rooms facing the motorway side are triple glazed in order to prevent any noise, alternatively we do have rooms facing the non motorway side which are quieter. None of our bedrooms come with air conditioning, therefore during Summer and Warmer days we advise our housekeeping team to leave windows open before a guests arrival to keep the room cooler and ensure a fan is available for guests to use. I apologise for any inconvenience this caused. I am pleased to read that you had a nice meal in the restaurant. I will pass on your comments to the restaurant manager. We hope you will give us the chance to offer you a greater experience in the future. Kindest regards.

"Sub standard accomodation"

2
01/10/2015

Very tired hotel - reception and restaurant staff pleasant below average breakfast and staff yellow stained white walls in shower with dirty shower head needs to be refurbished bar area is like something from the 1970's - food okay

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that you received a great service from the staff. I will pass these comments on to the relevant departments. In regards to the breakfast I am disappointed to read that this was not served to our usual high standard. I will report your areas of concern to the restaurant manager to ensure this is addressed and does not happen again. The showers are something we are looking into improving. I can assure you all showers are cleaned daily and to a high standard. I apologise if you felt this was not delivered on your stay. We hope you will consider staying with us again in the future. Kindest regards.

"Nice room, clean and tidy"

4
27/09/2015

Didn't experience any problems mentioned in previous reviews. We stayed here for one night before an early morning flight. Its in great location for East Midlands Airport. It appears that our room had been recently decorated. Bed was comfortable. Room was large with plenty of space. A few little downsides but nothing major, carpet was a little threadbear on one side of the bed, en-suite could do replacing, especially shower area but again nothing major. We stayed on Friday 18th Sept, and the young girl on reception was one of the nicest, helpful polite receptionist I have come across. Didn't have a problem with the wi-fi, worked well for me.

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay with us. I am pleased to read that the hotel was great for your location and the room met all expectations. I will pass on your feedback to management regarding the carpet as this may be something they look into changing in the future. We hope you will stay with us again in the future. Kindest regards.

"Great location, Excellent accomodation"

4
24/09/2015

Ive stayed here many times over the past 3 years for work reasons, the Rooms are spacious, clean and for me it has everything I need, on top of that the Staff are Excellent from the Check-in Reception Staff to the House maid department all so helpful and friendly The Grill 25 Restaurant next to the hotel has good food and again helpful friendly staff

Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Dear guest, Thank you for taking the time to leave us feedback regarding your recent stay. I am pleased to read that you have been loyal to our brand and the hotel over the past 3 years. We value your custom. I will pass on your great feedback to the relevant departments regarding the service you received. We look forward to you staying with us again soon. Kindest regards.