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Best Western Plus Hotel Liverpool-Syracuse Inn & Suites, Liverpool

4.0/5  - basé sur 713 notations.
136 Transistor Pkwy, 13088-6015, Liverpool, United States - Ver el mapa

Descubra la belleza y el encanto de la zona central de Nueva York desde este hotel de Liverpool situado a poca distancia de Destiny USA, el recinto ferial del Estado de Nueva York y la Universidad de Syracuse. Con una fantástica ubicación junto a salida 37 la carretera interestatal 90 o la salida 25 de la I-81 en Nueva York, la New York Thruway, el Best Western Plus® Liverpool-Syracuse Inn & Suites le permitirá disfrutar de las numerosas atracciones de la zona. Disfrute de magníficas compras en el cercano centro comercial Destiny USA (antes Carousel Center) o el centro comercial de tiendas directas de fábrica Waterloo Outlet Mall. Disfrute de un concierto o de una exposición en el recinto ferial del Estado de Nueva York, situado a sólo 11 kilómetros de este hotel de Liverpool. Como alternativa, también puede visitar el pintoresco parque del Lago Onondaga, un fantástico lugar para pasear, correr o ir bicicleta. El Best Western Plus® Liverpool es asimismo la opción de alojamiento idónea para familiares y amigos de visita a estudiantes de los colegios universitarios cercanos, entre los que se incluyen la Universidad Syracuse, el colegio universitario LeMoyne y la Universidad Cornell, así como para pacientes del Hospital Universitario. ¿Viaja por negocios? Nuestro hotel está situado a sólo unos minutos de Lockheed Martin, National Grid, Time Warner Cable y New Venture Gear, además de otras muchas empresas. Para mayor comodidad de los huéspedes, nuestro hotel ofrece también servicios limitados de negocios, salas de reuniones y una fantástica ubicación a 6,5 kilómetros del aeropuerto internacional de Syracuse Hancock. El Best Western Plus® Liverpool-Syracuse Inn & Suites cuenta con un fantástico servicio de atención al cliente y unas instalaciones de primer nivel a unos precios muy asequibles. Las amplias habitaciones de este hotel que admite mascotas del área de Syracuse cuentan con televisión por cable vía satélite con HBO® y acceso a Internet de alta velocidad inalámbrico. Comience cada mañana con un desayuno caliente completo gratuito antes de hacer ejercicio en el gimnasio o relajarse en la piscina cubierta y la bañera de hidromasaje. Tanto si se encuentra en viaje de placer como de negocios en la zona, el Best Western Plus® Liverpool-Syracuse Inn & Suites es el lugar idóneo para satisfacer todas sus necesidades. Póngase en contacto con nuestro cordial personal para comenzar a planificar su estancia hoy mismo. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Hotel Liverpool-Syracuse Inn & Suites

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Los puntos fuertes del hotel

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  • Aparcamiento gratuito
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  • Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2016
GreenLeader Silver
 
Basado en la opinión de 694 huéspedes
NOTA EMITIDA
Excelente
313
Muy bueno
237
Normal
82
Malo
39
Pésimo
23
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
62
De negocios De negocios
86
En familia En familia
329
En pareja En pareja
161
En solitario En solitario
30
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

""I'll be back!""

5
13/09/2018

Free Wifi was perfect to send all the photos I took at the NYSF. Free Parking was convenient for the guest who visited me. Breakfast had great varieties; it was hot and delicious. Air Conditioning was truly needed. Pool was so inviting I didn't want to get out. Non-Smoking Hotel kept the surrounding beautiful. Suites were comfy and 'just like being at home'. Fitness center was there for my use; I didn't. Multilingual Staff, what a genius and appreciative addition. Pets Allowed, no comment. Wheelchair access Business Center, was there for my use; I didn't. Laundry Service was truly necessary and convenient Housekeeping-the man and women were SO friendly and helpful.

"?"

5
12/09/2018

The hotel is well maintained and has recently been updated. The staff was very friendly and helpful. The breakfast was hot and the items replaced quickly whenever they ran low. The breakfast item selection was fairly standard, so nothing really stood-out. What was provided was fresh and hot or cold as appropriate, so the service did stand-out. The room itself was bright, well decorated and clean. We were most comfortable in this location of the several hotels we slept in on this trip.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Barbara O., Thank you so much for a great review of your recent stay with us at Best Western Plus in Liverpool, New York. I am so happy to read that my staff and the hotel exceeded your expectations. I hope you choose us again in near future. Sincerely, Abdul Muqeet Hotel General Manager

"Great updates"

4
08/09/2018

First time back here in a couple years. This is completely updated. The room was clean and well appointed. Did not swim but the area was good. Spacious breakfast area with lots of selections. Strong internet. Nice people at the desk. Good spot.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Jeff R., Thank you for coming back and staying with us again. I am so happy to read that you liked what you saw on the improvements, too bad that you did not get a chance to use our heated pool and spa. It was a pleasure to serve you again. I hope we will see you sooner than couple of years when you are back in Liverpool/ Syracuse area. Best regards, Abdul Muqeet General Manager

"Excellent"

5
07/09/2018

What a nice hotel. The room was clean and spacious. The general manager and Julian took awesome care of us. The kids hole staff was great. Will definitely return next year. Keep up the great work. You guys rock.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear muddflapp1, Thank you so much for taking the time to review your recent stay with us and for the kind words. I am truly blessed with a great team members. I will be sure to share your comments with all my team members. I hope to see you soon. Best regards, Abdul Muqeet General Manager

"Value and Comfort!"

4
01/09/2018

Stayed here overnight during a stop off to the State Fair. Clean, spacious room. Comfortable beds. Breakfast included a variety of hot and cold choices. Cannot beat it for the price. Would definitely stay here again!

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear ocoo52, Thank you for taking the time to review your recent stay at Best Western Plus in Liverpool New York. I am so happy to read that you enjoyed the beds and breakfast. But sadden by the four stars and would like to know how I could have made your whole stay as five stars. I am glad to read that you will be back as my team and I work very hard to exceed all out guests expectations. Hope you are having a great weekend. Best regards, Abdul Muqeet Hotel General Manager.

"Lemon fresh with a side of cookies!"

3
31/08/2018

Hotel was clean and by clean I mean lemony fresh. The hallways had an overwhelming smell of lemon pinesol. Staff was decent, room was ok. Good price but you get what you pay for. They are pet friendly so you may have to relocate after a few noisy dogs.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear luked981, On the behalf of my team and I , would like to apologize for not exceeding your expectations. No matter of the price of the room, my team and I try work very hard to exceed our guests' expectations. I hope you give us another chance when your travels bring you back to Liverpool, New York Sincerely, Abdul Muqeet Hotel General Manager

"Worth the stay at this Best Western"

5
29/08/2018

We spent 2 nights at this Best Western during our recent visit to the NY State Fair in Syracuse. The King suites we had were very clean, staff was very friendly and breakfast was very good considering there were many people trying to get breakfast at the same time to get on to the fair. The staff went out of their way to be helpful. Should we be in the area again this would definitely be our hotel choice.

Abdul M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Cygany, Thank you so much for taking the time to review our Best Western Plus in Liverpool New York. I am so happy to read that we exceeded your expectations and that you have found home away from home. Hope to see you soon. Best regards, Abdul Muqeet Hotel General Manager

"Great 1 Night Stay"

5
29/08/2018

We stayed one night at this location to attend a concert in Syracuse. Check in and out was easy with friendly staff, room was large and very clean. Did not make it to the breakfast but it appeared they have a lot of options. All in all a great stay and would come back here again.

Abdul M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear TheTannerRabbit, Thank you so much for sharing your kind words with other travelers. I hope you had a great time at the concert. I am so happy to read that we exceeded your expectations. Too bad you did not get the chance to eat breakfast, may be next time you will when back in Syracuse/ Liverpool area. Best regards, Abdul Muqeet Hotel General Manager

"First time here"

4
28/08/2018

This is the first time staying at this facility and we were very satisfied. Located just off the NY Thruway it is very easy to get to (just off exit 37), with plenty of parking. The staff was helpful and friendly. The room was larger than average with a separate seating area and a second tv. Breakfast, included with the room, was reasonable although the breakfast lounge was open to the lobby. However appealing we didn't have the time to use the indoor pool. All of this at a very good price, make this a very good value, and a good place to stay.

Abdul M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Bob, Thank you for taking the time to review your recent stay at Best Western Plus in Liverpool New York. I am so happy to read that you enjoyed all amenities but did not get a chance to enjoy the indoor pool and spa. I am also happy that you found my hard working staff very friendly and helpful as they are the HEART of our hotel. I will be sure to share your kind words with them. We hope to see you soon when your travels bring you back to Syracuse/ Liverpool area. Best regards, Abdul Muqeet Hotel General Manager

"A Hidden Jewel"

5
28/08/2018

Not sure we want to share our good experience.....may be booked up next time we travel! :-) Caring staff, cute property with all the comforts of home. The layout of the property, the amenities and the location are ideal for a business (or a pleasure) visit to this area. Short drive to the Fair, airport and dining, churches. Quiet, and comfortable.

Abdul M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear d0cpat, Thank you so much for taking the time to share your thought about our property and staff. I am so happy that you have found home away from home. I will be sure to share your kind words with my staff, as they do work extremely hard to satisfy every need for every guests'. It was our pleasure to serve you and I hope to see you soon. Best regards, Abdul Muqeet Hotel General Manager

"Amazing "

5
22/08/2018

This hotel was sooo clean! Every part of it. The staff and new manager were fantastic friendly and helpful. The breakfast was great. Hot tub and pool were clean. I recommend for everyone & will be back

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms, Kellyplourude222, Thank you for taking the time to review your stay with us at Best Western Plus in Liverpool, New York. I am very pleased to read that my staff made your stay pleasant.And also very happy to read that you enjoyed all the amenities of the hotel. I look forward to welcoming you back soon. Best regards, Abdul Muqeet Hotel General Manager

"Our stay"

5
22/08/2018

Really enjoyed our stay. Very clean hotel and room. Enjoyed pool,hot tub, and exercise room. Wonderful breakfast daily with coffee and tea and other goodies available all day and evening. Front desk staff very friendly and accommodating. This was our second stay here and we will be returning.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mike S., Thank you for giving us a perfect rating about your recent stay at Best Western Plus. I am so happy to read that you have found home away from home. I will be sure to share your comments with my staff as that will give them an awesome boost.I look forward to welcoming you back when your travels bring you back in Liverpool New York. Best regards, Abdul Muqeet Hotel General Manager

"Best Employees"

5
22/08/2018

Every employee at this hotel is the reason why I continue staying at this hotel. They are always welcoming and appear to love their job, bar-none. The GM is the best I have ever known. He is a model manager who goes abo e and beyond every single time I stay there. I cannot wait to go there again on business.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear bblonde2018, Thank you so much for an awesome review about your recent stay and thank you for the kind word too. I am blessed with a great staff as they do work hard towards exceeding all our guests' expectations. I will be sure to share your awesome comments with my staff. I hope to see you soon in near future. Best regards, Abdul Muqeet Hotel General Manager

"Poor front desk service"

3
19/08/2018

Had to wait for 15 minutes, along with 2 other parties, for a 6pm check-in..there was no one at the front desk...finally one person phoned the hotel and a front desk person ambled out without so much as an apology for keeping us waiting. Room was clean, bed too soft. No hot water in shower. It was tepid. The morning front desk person kept us standing there for 5 mintues before ending a personal phone call, so that we could say there was no hot water...sorry..these folks need some instruction in basic manners.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear lakebuddy52, It is with great regret that I read your review regarding your recent stay at Best Western Plus in Liverpool, New York. I am sorry to hear that it took 15 minutes for my front desk agent to come out and check you in, NO EXCUSE at all. It surprises me that such unfortunate incidents has happened to one of our valued guest. I can't describe to you how sorry and shocked I am to know about this. Please accept our deepest apologies. We do take great pride in our guest satisfaction and these mistakes are not in line with our philosophy. I would love for you to contact me as soon as possible so we can discuss this matter further so I can make this right for you. We will do our best to ensure that such incidents won't be repeated. Thank you very much for your business. Best Regards, Abdul Muqeet Hotel General Manager

"A Real Gem!"

5
18/08/2018

We have stayed in this area many times and were looking for a different hotel. This one seemed to have good reviews, so we booked for an overnight en route to Rome, NY. What a wonderful discovery! This motel is very close to the New York Thruway; in fact, the thruway runs fairly close to it, but because of the way the road was engineered, there is no noise. The facility is set back from the road and approached through a nicely treed, grassy area. The entry is inviting, with a well-lit and nicely appointed waiting and check-in area which merges into the very up-to-date breakfast area. Check-in was easy with the charming hostess on duty. We had a king room on the first floor, a short walk down the hallway. Everything looked pristine and turned out to be so. The soap(s) in the bathroom were very nice (although we always travel with Dove). There was a pleasant view across the grounds toward the road. Bed was comfy, linens very nice and thick, TV and WiFi worked well, and the temperature controls were easy to use. Breakfast was plentiful, in both quantity and abundance. There was plenty of assorted seating. Staff for the breakfast were present and visible, as well as helpful. Checkout was also quick and easy. We found everything to like and will definitely make this our Syracuse base in the future.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Nancy, Thank you for taking the time to review your stay with us at Best Western Plus in Liverpool, New York. I am so happy to read that you have found home away from home. I truly appreciate the kind words about the hotel and my team. I am truly blessed with a great team. They are the ones who make sure all our guests' expectations are met. I will be sure to share your comment with my team.I hope to see you soon. Best regards, Abdul Muqeet Hotel General Manager

"Attentive and friendly staff, new clean rooms, delicious breakfast included."

5
16/08/2018

This hotel was everything we could ask for, plus more we didn't even need: We used two rooms each with one king bed. The rooms were very clean and all was in good order, even the paint was fresh. The mattresses and pillows were comfortable. There was NO noise from within the hotel all night, which made sleep come fast and easy. The public areas, even the parking lot, were equally well kept and clean. The fitness room had a small variety of machines plus a television with remote. The heated pool and jacuzzi looked clean, but we didn't get to take advantage of them. The staff (manager, front desk, breakfast preparers, room cleaners) were all friendly, attentive, and helpful. The breakfast itself was really good quality - far better than we are used to expecting from 'free' hotel breakfasts - with two kinds of waffle batter, whipped cream, Chobani brand yogurt, ripe fruit, tasty eggs and sausages, multiple types of coffee and tea and creamer, and a lot more I can't remember. All the food tasted very good, and it was replenished on time by the staff. The location was convenient for us, being an easy trip of less than 15 minutes from the Central New York Scottish Games which we were in the area to attend. The adjacent land is essentially vacant, so there was a feeling of space around the hotel. It is near a highway (one of the things that makes the location convenient), so expect some high-speed truck traffic noise. We purchased the rooms ahead of time from a third party website and they were in our opinion incredibly inexpensive ($65 per room per weekend night including the taxes) compared to the value we felt we got here.

"Everything was perfect except the pool"

4
14/08/2018

We stayed for two nights in a Queen Suite, which was excellent, very spacious and nicely decorated. The staff we encountered throughout our stay was very professional and helpful. Breakfast was also good and plentiful. The only reason I didn't give the hotel 5* was that we were disappointed with the state of the indoor pool, basically the water was milky and didn't look very clean, although it smelled very much of chlorine...so we couldn't go in with our daughter to cool off. We would stay at this hotel again in the future.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear ellasbabe, Thank you for taking the time to review your recent stay with us at Best Western Plus. I am glad to read that you enjoyed your room and breakfast but really disappointed that you and your family were not able to enjoy the pool. The problem has been corrected. I hope you will give us another chance in near future when your travels bring you back to Syracuse/ Liverpool, New York. Best regards, Abdul Muqeet Hotel General Manager

"What a great surprise!!"

5
12/08/2018

The "excellent" is due to the enthuastic welcoming and service we re'd from all the employees. This could be just another hotel along the highway for a night, but it is clean (albeit a bit old), quiet, well maintained, and efficiently run. When one is on the road and perhaps getting a bit of road and hotel fatigue, this was a welcomed relief. And certainly has kept us among the faithful BW clients.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear sjk7301948, Thank you for your recent review on our hotel and thank you for being a loyal guest. I am so glad to read that we exceeded you expectation. I hope to see you soon when you are back in town. Best regards, Abdul Muqeet Hotel General Manager

"Great time"

5
08/08/2018

It was our third time in BW in Liverpool and we have very good time again. Hotel is very quiet,rooms are clean,breakfast very good.Easy check in and out,staff very friendly and helpful.Definitely will stay again and recommend this hotel to others. Thank you. Krzysztof B.

Abdul M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Krzysztof B., Thank you for sharing your recent experience at the Best Western Plus. I truly appreciate your positive feedback and I'm glad that my team and hotel exceeded your expectations. Thank you for your loyalty to Best Western Plus and I hope to see you again when your travels bring you back to Syracuse/Liverpool New York Area again! Best Regards, Abdul Muqeet Hotel General Manager

"Great hotel"

5
06/08/2018

Room was fabulous, recently remodeled hotel. Staff was very courteous and nice. Housekeepers were helpful and pleasant. Breakfast well put together and great selection. Location work out great for our needs.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Chuck W., Thank you so much for giving us a perfect score and thank you for the kind words about our Housekeepers. I hope to see you soon in near future when you are back in Liverpool, New York. Best regards, Abdul Muqeet Hotel General Manager

"Night stay"

5
06/08/2018

The staff were very friendly and courtesy at check in. The rooms were clean and the bed was comfortable. The breakfast area was clean and the food was good. Very friendly staff. Definitely would recommend this hotel to others. We had no issues during our stay.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Terri B., Thank you so much for taking the time to review your recent stay at Best Western Plus in Liverpool, New York. I am so happy to read that you enjoyed all the amenities of the hotel and we exceeded your expectations. Hope to see you soon in near future. Best regards, Abdul Muqeet Hotel General Manager

"Convenience off Route 90"

5
30/07/2018

What a wonderful stay at this Best Western facility. The staff was exceptiional and very caring as they dealt with customers. The hotel was comfortable, breakfast was tasy and in a very attractive room. This iis a great to stay off the highway.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Graham_NCTurner, Thank you for your positive comments about our hotel and staff at Best Western Plus. It was a pleasure to serve you. I hope to see you soon. Best regards, Abdul Muqeet Hotel General Manager

"Easy On, Easy Off"

5
30/07/2018

Right off the NY Thruway. Coffee, Tea, Cookies and Fruit ( bananas and apples ) available all day. Swimming Pool and hot tub was very nice and no one was using it. Room was very clean, Great bed and good selection of TV channels. Staff very friendly and helpful. Breakfast area is large with a good variety, hardworking Tina made sure we had everything we needed. I had to visit a friend in the Syracuse VA and it was easy to get there from here, less than 20 minutes. Small pond on property is very scenic and relaxing with a few picnic tables. Gym was small but equipment was just what you need and functioning well, best workout I've had in a while. Only problem we had was I was unable to connect to the internet in my room. They apologized and said they would have it checked. I could get online in the lobby so it was no big deal. If I needed the internet in the room I'm sure they would of changed us. Will absolutely stay here again.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear rwb44, Thank you for taking the time to review your recent stay at Best Western Plus in Liverpool, New York. I am so happy to read that our staff member Tina and other members made an impression on you. Also very happy that you enjoyed all the amenities of the hotel except the internet issue. I am please to say that it has been resolved. We hope to serve you again very soon. Best regards, Abdul Muqeet Hotel General Manager

"Excellent!!!!"

5
23/07/2018

First time staying at this location won't be our last!! Travel to Syracuse every July for Nationals have stayed at other chain in the past but it was time for a change couldn't have made a better choice. Rooms were comfortable clean and well appointed. The staff was friendly and went out of their way to make sure our stay was comfortable.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Judy D, Thank you for taking the time to review your stay with us. I am very happy to read that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Best regards, Abdul Muqeet Hotel General Manager

"Syracuse nationals car show"

5
23/07/2018

Best service ever!!!great place to stay for any amount of time ,services were exceptional, made us feel very welcome, staff super friendly, cleanliness super from top to bottom ,loved the snacks &availability of the coffee &cold water

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear slocumk10, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best regards, Abdul Muqeet Hotel General Manager

"Wonderful hotel"

5
22/07/2018

Property is very well kept. The room was a good size and neat and clean. The breakfast was great with eggs, meat, yogurt and an assortment of cereals and breads and bagels. Would definitely stay again!

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Mary B, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Best regards, Abdul Muqeet Hotel General Manager

"Went out of their way"

5
18/07/2018

The employees at this location went out of their way to not only make our stay perfect but also to make our grandson feel special. As soon as we arrived he was offered a cookie and a personal tour of the pool area, fitness room and business center. Every employee was always concerned they were doing everything they could for us. The service is stellar. The rooms are clean. The beds are comfortable. The internet and everything else worked well.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear JoeDiPTeriDip, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best Regards, Abdul Muqeet

"Comfortable, hospitable, enjoyable."

5
17/07/2018

My wife and I chose this hotel for a trip to the Syracuse NY area. The staff is outstanding with a conscientious approach to all they do. The room was clean, comfortable, and decorared beautifully. If you are in the Syracuse NY area this property will not disappoint. We would gladly stay again.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mr. Brett H. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Best regards, Abdul Muqeet Hotel General Manager

"Nice Stay Nice people"

5
14/07/2018

Convenient to the expressway, The employees we can in contact wit were all very nice, they wore a smile and always offered a hello Something you don't see often enough anymore Property was very clean Breakfast wasn't anything out of the ordinary but for a hotel free breakfast it was better then most always plenty of food and someone passed by the tables every morning to say hello and see if everything was fine The GM is ever present and he too has an infectious personality which transcends onto his staff Would definately stay here again when in the area

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear OffWeGoToo, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Abdul Muqeet Hotel General Manager

"Some good / some bad"

2
13/07/2018

Pool area was nice, bed sheets were so scratchy it hurt. Internet was good, tv kept cutting out. Nice shower, beds sounded like they had plastic on them. So there were some good things about the hotel, but also some truly awful ones. If they fixed the bed/ sheets issues it would be a really nice hotel.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Carline P, I would like to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case, we fell short. I would like to apologize for your recent experience and sorry to hear that you were less than satisfied with your bed, bed sheets and TV. The high quality standards we maintain, and would like to make things right. I will be contacting you soon to discuss what occurred and how I might be able to make it up to you. Yours sincerely, Abdul Muqeet Hotel General Manager

"Nice hotel. Manager handled problem well."

4
06/07/2018

The hotel itself is great: clean, comfy beds, good breakfast. We were charged an extra amount that we didn't see. Apparently it is a new state tax in New York,but I thought it was a charge from the hotel. Abdul, the manager, called personally and explained the situation and he did refund the amount even though it wasn't his hotel's fault. We will be back here the next time we come to Syracuse. Thanks Abdul!

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Chipspew, Thank you for taking the time to review our hotel. It was a pleasure to serve you as our guest. Hope to see you soon at our Best Western Plus in Liverpool, New York. Best Regards, Abdul Muqeet Hotel General Manager

"Great friendly staff, very neat and clean"

5
04/07/2018

The checkin process was great, I was "upgraded" to a king instead of two queens, the GM waited on me as his desk clerk was taking care of another customer. He made me feel as though I was an old friend...although we just met. The Lobby, and room was sparkling clean, well organized and very convenient. My time spent in the hotel was perfect for me, I didn't use all the amenities as I was not prepared to, nor had the time, they did appear to be very clean and user friendly.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mr. preston5056, Thank you for taking the time to review your recent stay at Best Western Plus. It was a great pleasure to have met you and to serve you. We want all our guest to feel at home when they are visiting Syracuse/ Liverpool, New York. My staff and I hope to serve you again in near future. Best regards, Abdul Muqeet Hotel General Manager

"Excellent staff and especially Nicole"

5
28/06/2018

The hotel is excellent with good rooms, but the courteous, helpful staff, and Nicole, goes out of their way to make you feel welcome and help in any way they can. Nicole gave us directions and information about the restaurants close to the hotel. Would definitely stay there again.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Amdeist1, Thank you for your kind review! I truly appreciate your kind words about my staff. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let Nicole know that she made an impact during your stay. We all hope to welcome you back to the hotel soon! Best regards, Abdul Muqeet Hotel General Manager

"Everyone was so friendly"

4
28/06/2018

We had checked in on short notice (after leaving another hotel) with ease. The room was the perfect size for us, it was clean and quiet. The hotel staff was polite and friendly no matter who you encountered. Breakfast was great. The pool was clean and did not have the over chlorinated smell. It was a little bit off the beaten path but never took us long to get to where we needed to be.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Melissa S, Thank you for your positive comments. I am so glad to read that you enjoyed your stay with us and my staff made you feel at home! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best regards, Abdul Muqeet Hotel General Manager

"Decent hotel"

3
28/06/2018

Right off I 90 east off near gas restaurants within 5 miles. Nice pool area with hot tub jets very weak. Fair standard breakfast excellent coffee clean. Nice staff. Bed and noise level ok. Felt safe good lot pretty park like setting

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Lorri p., I appreciate you taking the time to provide us with such candid feedback of your stay. I am glad to read that you enjoyed the pool but not the hot tub. Unfortunately, some people think the red emergency button is a shut off for the hot tub jets but in fact it is a complete shut off which trips the breaker. Never the less, I am very sorry to hear that your stay did not meet expectations. Please email me with a phone number or email address so I can discuss your issues personally. Best regards, Abdul Muqeet Hotel General Manager

"Decent Facility"

3
26/06/2018

Stayed here last year and was somewhat hesitant booking again. Although the facility is well maintained with good and satisfactory employees, the rating was and is borderline and questionable. Based on the previous experience, the hotel was not only Priceline over rated, but this property's advertised breakfast was unsatisfactory, awful, and horrible. For example, the comparable Priceline rated Extended Stay chain provides similar questionable breakfast for less cost. This visit, the morning meal was improved with the quality headed in the correct direction. Hot foods and pastries were improved. Appreciated. The pool now needs attention. Pool quality, including cloudy and smelly water needs attention. Based on food and pool issues, property rating remains questionable. Improving Breakfast should not result in the swimming degradations.. With no close businesses, such as grocery and restaurant, guests will need a car or ride to access.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review your recent stay with us and other traveler. At Best Western Plus in Liverpool, New York, we all take great pride in taking care of our guests. I am very happy to read that you enjoyed our breakfast but very disappointed that you were not able to enjoy the pool. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. This level of service is certainly not acceptable and will be addresses to the concerned department. Thank you again for giving us another chance and I hope to see you soon. Best regards, Abdul Muqeet General Manager

"Terrific! Top notch!"

5
19/06/2018

A perfect Best Western! Best I have ever stayed at (and we stay in BWs all the time on our 1-2 month long car trips in the US). What made it so great? Charming, responsive and helpful front desk receptionist. She even called us following check/in to see if our room met our expectations! Manager on site who puts in a regular appearance. Delicious chocolate chip cookies upon arrival, plus fruit for those with will power. We had a king suite for $117/night with tax. Great bed and pillows. Fluffy towels with 3 sets. A sink in the kitchenette (refrig and microwave) which really facilitates getting ready in the morning. Spic and span clean! Very spacious, comfy and well furnished. Lovely pool and the best exercise equipment I have ever seen at a BW (or at many other chain hotels). Beautiful grounds with picnic tables overlooking a pond??

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear edieann, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to read that our staff and service met your needs and expectations. I am also happy to read that you enjoyed the warm cookies and you enjoyed all the amenities of the hotel We look forward to welcoming you back to the Best Western Plus in Liverpool, New York in the near future. Best regards, Abdul Muqeet Hotel General Manager

"Pleasant Stay"

4
19/06/2018

I found the staff friendly and helpful. The rooms were very clean and very comfortable king-size bed. The breakfast was quite good and there was a good variety to choose from. I would definitely stay here again.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear viclapp, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best regards, Abdul Muqeet Hotel General Manager

"Nice updated hotel with friendly staff"

5
18/06/2018

Stayed for a night while on a trip to Syracuse. Hotel is close to the freeway but you don't hear it in the rooms. Rooms were clean and the entire property looks like it's been recently updated. Staff were friendly and the included breakfast as nice. Would stay here again.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Bryan, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards, Abdul Muqeet Hotel General Manager

"Nice hotel great stay"

5
14/06/2018

My wife and I recently stayed in this Best Western for a business trip. After reading the reviews we decided to give it a try in part because it's away from the traffic and noise yet central to everything we needed. Not sure why the reviews are bad because this place is super clean, while an older hotel it is updated in many ways. The breakfast area is very nice and clean and offers a wide variety. The desk staff was helpful and Nicole who we encountered on our checkout was amazing, helpful, and an asset for this hotel. Best Western should take note of this young ladies customer service skill set and emulate them. Look forward to going back.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mr. Kenneth, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Thank you for the kind words about Nicole and yes I am very lucky to have her on my team. We look forward to welcoming you back to the hotel in the near future. Best regards, Abdul Muqeet Hotel General Manager

"Great hotel"

5
06/06/2018

Beautiful hotel! Very modern. Clean spacious rooms. Beds are super comfortable! Pillows are great! Bathrooms are humongous. Staff goes above and beyond! Nicole at the front desk is amazing! So nice! Gave great recommendations and directions in the area! Really helped us out! Will stay here again and again!

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Michelle, Thank you for your kind review! I truly appreciate your kind words about Nicole. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let Nicole know that she made an impact during your stay. We hope to welcome you back to Best Western Plus in Liverpool, New York soon! Best regards, Abdul Muqeet Hotel General Mamager

"Excellent Value for Your Dollar"

5
06/06/2018

My daughters and I stayed one night at the BW Liverpool while shopping in Syracuse. The hotel was clean, very quiet and the free breakfast was appreciated. My daughters enjoyed the pool and hot tub. Access is pretty easy to the highways and Destiny USA. An excellent choice.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mapandus, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us at Best Western Plus in Liverpool, New York.! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best regards, Abdul Muqeet Hotel General Manager

"Great bang for the buck"

4
31/05/2018

Wifi is good , people are excellent , the breakfast was your average they need to leave the butter out hard butter sucks. Rooms are spacious and can handle 3 to 4 easily, pool is good and the fitness is adequate ..

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mr. David C., Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I will be working on getting soft butter too. Best regards, Abdul Muqeet Hotel General Manager

"Ms.Russell"

5
30/05/2018

This is one of the nicest hotels in Syracuse. Staff is very friendly and helpful. Rooms are neat and clean. The pool is good size for the hotel. Fitness room is nice. No riff raff around the building unlike other hotels in the area.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mr. MRussel, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best regards, Abdul Muqeet Hotel General Manager

"Great Location and Customer Service"

5
30/05/2018

The Best Western Plus Liverpool is right off Interstate 90 and not far from I 81. The hotel is situated with easy access to continue your travels west, north or south. Close to the airport, Destiny Mall and Downtown Syracuse. The Manager happened to be on duty when I arrived. Even though I'd booked through a third party and not directly with BW he honored my Diamond Status with Best Western. I found all of the staff friendly and customer service oriented. The hotel is very modern with good beds and large rooms. Free Breakfast is available in the morning. Typical for most hotels these days. If you're visiting Syracuse or just passing through this is a great place to lay your head.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mr. Karlo956, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best regards, Abdul Muqeet General Manager

"Needs a Desk in the room"

3
30/05/2018

The staff is very courteous and friendly. Exercise room has modern machines My problem was the room, specificly no desk to work at. They had a small table with no lights or electrical outlets Breakfast could have a better coffee and hot offerinngs

"Great manager"

5
28/05/2018

Manager happened to be at the front desk when we arrived, discount coupon in our hand. He not only honored the coupon but gave us an upgrade to a suite......so as to better accommodate our group of 3 adults. We went to Wegmans (a mile or so away), bought some deli items, and had a wonderful dining.in experience. This entire facility is spotless, the staff friendly. Very quiet too. No slamming doors.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear sir, Thank you for choosing Best Western Plus in Liverpool, New York. It was a pleasure to serve you and your family. I hope to see you soon in near future. Best regards, Abdul Muqeet Hotel General Manager

"Well maintained, expertly staffed"

5
21/05/2018

Was a very nice property, looked new. Very well maintained Quiet rooms and nice decor. It appeared to have been thoroughly cleaned and prepared for our stay. Friendliest staff I have ever encountered, especially the Manager. They made you feel welcome immediately, and were quite helpful.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear dgriffis1888, What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Abdul Muqeet Hotel General Manager

"BUSINESS TRIP"

5
21/05/2018

Whenever in Syracuse area for business I stay at this hotel. Staff is wonderful, and it is a such nice clean, quiet hotel. Recommend this hotel for any business stay. Very close to NY thru way and route 81.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Price, I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust. Until next time, Abdul Muqeet Hotel General Manager

"Good for a stop on the way down to NYC"

4
17/05/2018

We got there late and the staff was very good and friendly on checking us in. Rooms were a good size and very clean. lots of towels. Breakfast was ok, pretty standard fare. Pool could have been a little cleaner and location is a little out of the way. It is a very good location of both the 81 and 90. But near in a high tech park away from anything else

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear soccergod223, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. We are continually trying to improve the variety and quality of food items that we offer. I am also happy to announce that we will be repainting our pool in fall. I hope to see you soon when you are back in Liverpool, New York. Best regards, Abdul Muqeet Hotel General Manager

"Super Friendly"

5
14/05/2018

We stayed over Graduation weekend for Syracuse. It was busy but they were ready for us! Everything went smooth and the staff, especially the manager were professional and friendly. Will will be back !!! GO 'CUSE

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear tjames416, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. We hope to welcome you back to Best Western Plus in Liverpool, New York. Best regards, Abdul Muqeet Hotel General Manager

"Adequate hotel, but pricey"

4
14/05/2018

Nice hotel, very clean, helpful staff, but overpriced for comparable hotels. Good location right off the NYS thru-way, but therefore not very scenic setting. Very basic breakfast, but good attention to cleanliness and resupplying items. Great coffee!

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms.Melanie N, Thank you for taking the time to review our hotel. I am pleased to read that you enjoyed your stay with us and our staff was helpful to your needs. I am sorry that you thought we were overpriced on Syracuse University Graduation weekend. We are always looking ways to improve our breakfast to meet our guests needs. I hope to see you soon at Best Western Plus in Liverpool, New York. Best regards, Abdul Muqeet Hotel General Manager

"trip for bowling nationals"

1
09/05/2018

Overall experience was great It could have been better with the before knowledge that large groups of bowlers were staying there so they could have had breakfast a little earlier since we had to be at the convention center at 6 am.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear stanleyshermans, I would like to offer my sincerest apologies for the breakfast not being available to you before 6AM. . I do understand how extremely frustrating this must have been for you. We pride ourselves in customer service and try our best to accommodate every need of our guests. I hope you enjoy rest of your stay with us and hope to see you soon. Should you have any questions please call us at front desk. Best regards, Abdul Muqeet Hotel General Manager

"Pool and Hot tub"

5
08/05/2018

Loved the pool and hot tube. Like the hotel so much we plan to stay again next month. Rooms were big enough for our family of four to stay comfortable. Great breakfast, kids liked the wafers, eggs, and bacon.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear tromblylc, Thank you for choosing to stay with us and I am glad to read that your stay with us was a memorable one! We look forward to welcoming you back to the hotel next month. Best regards, Abdul Muqeet Hotel General Manager

"Bowling Trip"

4
07/05/2018

Was there to bowl the USBC tournament and the hotel was very adequate for our stay. Staff was kind and friendly, bed was a little stiff, and had some minor toilet issues, but overall the place was really good.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear mcjr02, Thank you for taking the time to review your stay with us. I am very pleased to read that our staff made your stay pleasant but I am sad that you did not enjoy your sleep. I hope to see you soon when back in town. Best regards, Abdul Muqeet Hotel General Manager

"What a great hotel."

5
06/05/2018

Friendly manager and staff. Offered us fresh cookies as we checked in. Hotel was spotless and well decorated. Easy to get to off Interstate 81 with lots of great restaurants nearby. Pool and Spa were very nice and refreshing. Breakfast was comfortable and relaxing with good food and friendly service.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear twobucs21, Thank you so much for taking the time to share you prestige opinion on Trip Advisor. We take great pride in giving outstanding service to our guests'. We are overjoyed to receive your compliments and appreciation, We hope to see you here at Best Western Plus in Liverpool, New York soon and please bring your friends and family. We will ensure they all enjoy the same quality of service as you have. Best regards, Abdul Muqeet Hotel General Manager

"Awesome!"

5
06/05/2018

This hotel staff is just awesome. Incredibly friendly and accommodating. Abdul, the manager, is very helpful and kind. Such a pleasant stay! I will definitely be back the next time I am in the area. Hotel is very clean and comfortable.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ben, Thank you so much for a wonderful review. I am please to read that you and your family loved our service and our hotel. My dedicated team will be pleased to learn of the high praises. They work very diligently and this will provide them a great encouragement to keep doing what they are best at. We all hope to see you soon. Best regards, Abdul Muqeet Hotel General Manager

"BEST WESTERN STAY !"

5
03/05/2018

I absolutely loved my stay there ! The rooms are very comfortable. The beds are unbelievably comfortable!! The pool was awesome (: the customer service was outstanding and they were very welcoming. If I ever go to a hotel again I am definitely staying at BW plus in Liverpool, NY (: there are a lot of great people that work there and make you feel like your at home !!

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Blasal54, Thank you so much for taking the time to share your thoughts on your recent stay with us. I am very pleased you enjoyed your time at Best Western Plus in Syracuse-Liverpool and I look forward to sharing your comments with my team. I know they will be excited to hear your comments. I hope you stay with us again very soon! Best regards, Abdul Muqeet Hotel General Manager

"BW Plus"

5
03/05/2018

Excellent room - able to accommodate 4 individuals in our Room, it was clean and fresh every day by the house keeping staff.. Room was very quiet and unable to hear the neighbors at all. We have excellent breakfast settings every day and able to enjoy it as the hours were good from 6 - 10 am daily.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Mr. H., Thank you so much for your recent review. I am so happy to read that we exceeded your expectations during your stay. Hope to see you soon at our Best Western Plus in Liverpool, New York. Best regards, Abdul Muqeet Hotel General Manager

"Very nice place"

5
01/05/2018

Our regular hotel was over-booked so they sent us to this place. We found it to be in great condition and very clean! I would not hesitate to return. The morning breakfast was surprisingly good. The staff were all friendly.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear George, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best regards, Abdul Muqeet Hotel General Manager

"Best Western - Best Experience!"

5
01/05/2018

From the clean, spacious rooms to the incredible staff at the Front Desk, Breakfast staff and Management - this hotel is absolutely amazing. We actually lucked out on finding this little gem and we are planning our next stay there as soon as possible. They make you feel right at home and went over and above for us to enjoy the experience. looking forward to our next visit!

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Mullen, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one and you have found home away from home. We look forward to welcoming you back to the hotel in the near future. Best regards, Abdul Muqeet Hotel General Manager

"Very pleased"

5
29/04/2018

The desk and breakfast staff were friendly, the entire hotel was squeaky clean, I simply could not be happier. My husband and I stayed for 2 nights for a nearby event, and don't have a single complaint.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear jodikerstetter, Thank you so much for your amazing review! I'm happy to hear that you have found us as your home away from home. I hope to see you again soon in near future. Best regards, Abdul Muqeet Hotel General Manager

"Good night's rest"

5
23/04/2018

Needed to rest traveling home. Right off the thruway 90. Great quality for the price. Spacious room. Comfortable bed. The king suite had two televisions. Heated pool and whirl pool are an excellent plus.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ms. Kimberly H., I am so glad to read that we exceeded your expectations. I will be sure to share your comments to my staff. Thank you again for choosing Best Western for your lodging needs in Liverpool, New York. Hope to see you soon in near future. Best regards, Abdul Muqeet Hotel General Manager

"Great value!"

5
21/04/2018

This is one of the nicest Best Westerns we have stayed in. The room was lovely, the breakfast was excellent, and the desk clerks were very helpful. We highly recommend this hotel. It is very conveniently located off from Rtes. 90 or 81.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear BarbarabJ, Thank you so much for an awesome review. I will be sure to share this with my team. It was a pleasure to serve you at our hotel. Hope to see you soon near future. Best regards, Abdul Muqeet Hotel General Manager

"wonderful hotel"

5
11/04/2018

we stay at this hotel often and have already booked another stay in late may. the staff are very pleasant and helpful. the breakfast is always fresh and tasty. we like their no noise after 10 policy. the appearance is beautiful, the rooms were clean. overall we like this hotel and recommend staying here.

"Clean, Comfortable and friendly"

5
10/04/2018

This hotel located in an industrial area off the Thruway is very clean, comfortable and has friendly staff. The breakfast was excellent and appreciated was the manager who made sure all was good for us. We will go back on our next visit to Syracuse. Also noteworthy there is a nice indoor pool with a hot tub although we did not use it.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Traveler, Thank you so much for an awesome review. It was a pleasure to serve you as our valued guest. I hope to see you soon in near future. Best regards, Abdul Muqeet Hotel General Manager

"TOTALY RENOVATED, CLEAN, COMFORTABLE"

4
04/04/2018

Stayed at this property when returning from down south. The hotel has been completely , tastefully renovated. Antonio who welcomed us upon our arrival was very courteous and helpful. Rooms were clean and comfortable. Breakfast was very good. The owner of this hotel took the time to go to each table and ask the guests if everything was to their liking. The only minor negative is that there are no restaurants within walking distance.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear Richard, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Abdul Muqeet Hotel General Manager

"Brand New Renovation"

5
25/02/2018

Great location right off of the interstate with nice walking trails through the Lockeed Martin campus. Everything is new, and the rooms are huge. Best value around Syracuse. There was a problem with the hot water when we were there but it was resolved the following morning so shower was hot. This hotel is pet friendly and only charges a $25 fee.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello golfnbeachnut, Thank you for sharing your feedback from your stay. We have finished major upgrades and are glad that you enjoyed them. We look forward to having you back in the future. Regards, Tabitha - General Manager

"Great Stay/Great Value"

4
19/02/2018

Wife, 3 kids and I stayed here when traveling to see Family over the holidays. Staff was friendly, location is good as it's right off the thru way and close to 81. Pool was nice and well maintained. Several delivery options close by and if you are feeling adventurous Destiny mall is 5-7 minutes away. Rooms were comfortable and clean. It's not the Ritz but it's certainly no Motel 6 either. I would certainly stay again

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello garyrZ5086RA, Thank you for sharing your feedback from your recent stay. We are glad that you and your family enjoyed your stay with us. We hope that you will stay with us on your next trip through Syracuse. Regards, Tabitha - General Manager

"NO HOT WATER NO SERVICE"

3
18/02/2018

After a disappointing trip to the pool without the hot tub being available on Valentines day waking up in the morning before 6 and finding no hot water was not great. Tried working with the front desk staff asked for another room that had a hot shower got nowhere, asked to use the pool shower NOPE that had no water at all...seriously getting frustrated after 3 hours of BS from the front desk DOING ABSOLUTELY NOTHING!. Finally after I am about to loose it (my morning shower is like my coffee not functioning without one) a shift change the new front desk person came in and withing 30 mins gave me access to another room (just down a few doors from ours) so that I could take a shower. This one is a keeper but can not make up for the rotten service from previous shift. Tells you one thing that the initial front desk person was either totally incompetent or just did not give a @@@! The hostess at the breakfast bar was great she tried to help so much more than the Front desk and it was not even her job. Her hands were tied with the FD but she kept trying to do something like looking into getting the pool door open prior to 7 so I could possibly use that. I am a BW rewards member and will never stay here again not worth the hassle and if this is the way the treat their clientele they can shove it!

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Claudia V, Thank you for sharing your feedback. I apologize for not exceeding your expectations during your stay. I am glad that Zack and Gale were able to show you what type of hospitality we truly do intend our guests to experience. If I can be of any assistance please give me a call, we do want you to come back and stay with us so we can provide an exceptional experience. Sincere Regards, Tabitha - General Manager

"No Hot Water"

2
18/02/2018

My husband and I decided we would spend a Saturday night out for a Valentine's Day treat. We had stayed at this hotel before in one of there jacuzzi rooms. So we thought we would go back. When we arrived there was another guest at the front counter stating their room on the first floor still did not have any hot water and asked for a manager. The front clerk informed the guest that the manager would not be in until the morning. But they would send Zach to her room for help with the hot water. Our jacuzzi room was also located on the first floor and sure enough we did not have hot water in our room either. The main reason for booking a room at this hotel was to use the jacuzzi which we could not use. After 3 hours we decided to leave and go home. My husband informed the workers at the front desk we were leaving because there was no hot water and they just shook their heads. I should have read the reviews on trip advisor before going as I see the no hot water problem has been on going.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Kee7908, Thank you for sharing your feedback. I apologize again as I did to your husband for the inconvenience you both experienced. We have had the issue corrected and back to full service again. I did issue your husband a full refund for not being able to stay as that is not the experience that we intend to provide our guests. Deepest Regards, Tabitha - General Manager

"Not total bad adventure but...."

3
13/02/2018

Let me start by saying all staff members that I or my husband dealt with were professional and courteous.. We wanted to get away for a few days for our anniversary (have a live in year old grandson lol) and just enjoy a quiet just us trip. Friday the 9th we had almost a 2 hour drive (normally an hour for us) because of the weather. When we came in to register it went quickly but was told the hot water was in the process of being fixed. Things happen we understand and just figured it would be a couple hour thing. We booked the jacuzzi room, well see above, lol. so that meant not being able to use it till much later. We ordered delivery from down the street (Gino and Joes I believe review for them to come) and decided with weather wasnt worth going out. Approx 7/8ish the gentleman from the front desk knocked on our door to let us know we should have hot water, we did yay!.. so rough start to first night but ended well. Next morning we have breakfast (very good for a continential style) andno hot water for showers so left for the day came back and had hot water night 2 went well again as for hot water went to fill up tub more when hubby got out and water was tepid, just thought maybe everyone was taking showers and so forth. Sunday rolls around and go to breakfast and come back to take showers and leave again for the day and no hot water again. Cleaned up as best as we could and left for the day thinking it would be back on ..and it was't. (everytime personally walked down to desk to ask/place a complaint about it.) Mon get up, start packing up and go to breakfast and talk to the manager Tabitha, who was professional and did adjust our stay. One more point or two the pool was nice decent sized but the hot tub was also down the whole weekend. Again all the staff were very good and no issues with the room/breakfast itself just the hot water issue.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello pejo2004, Thank you for providing your feedback from your stay. I thank you for allowing me the opportunity to provide you with some compensation for the inconveniences you had during your stay. We hope that you will allow us another chance to provide you with an exceptional experience in the future. Regards, Tabitha - General Manager

"Managed poorly!!! hot water system broken for 3 days out of the 3 days I stayed. Had to take cold shower. Manager was"

1
11/02/2018

The hotel is managed so poorly the hot water system was broken for three days out of my three day stay while I was there on a business trip I was on showered for two days and then finally broke down to take a cold shower in the hotel the manager left was nowhere to be found she leaves the poor young man to take care of her hotel her problems she left and did not return even though she knew that the hot water system in the hotel was not working the hotel is very very poorly managed I will not return there hopefully this review Changes your mind when choosing a hotel in the Liverpool area

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Capamy, Thank you for sharing your feedback. I apologize for the issues that you experienced during your stay. We had professional plumbers working on the system and gave the all clear that all systems were operating correctly. We all strive to provide a good experience for all guests during their stay it is unfortunate that you did not enjoy any of your 3 night stay. Regards, Tabitha - General Manager

"Great location"

4
25/01/2018

Rooms were clean, warm and inviting. After traveling in snow storm was greeted by friendly staff late at night. Breakfast was better than most if couldn't find something to eat than your fault. Towels were in issue for us. The tub was broken all weekend and the lobby fireplace didn't work. But we were there in sub below zero weather so we were looking to stay warm! Would stay again.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello diane m, Thank you for sharing your experiences during your stay. We are glad that you enjoyed the location and our breakfast selections. We apologize that the jacuzzi was down during your stay we are working on internal updates to the system. Regards, Tabitha - General Manager

"Not a good experience"

3
21/01/2018

The desk clerk wasn't properly trained. The night auditor who was the “decision maker” and not very courteous. The hot tub was broken which was one reason I chose this hotel. The pillows were very small. The remote was broken. There was a disgusting dirty towel in the room. Disappointing stay.

"Great Stopover"

5
09/01/2018

I needed a hotel en route to Rochester from the NYC area. Left late to avoid the coming early January storm and freeze. Found the hotel online and booked in a few minutes. We were totally satisfied with the whole experience. Good location (off the Interstate). Good price, Excellent service.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Daniel F, Thank you for sharing your feedback with us! We are glad that you stayed with us and found the hotel satisfying. We hope to see you again on your next trip! Regards, Tabitha

"Incidental charge scam"

1
02/01/2018

Hotel itself is fine. But they put a $100 hold on my credit card for “incidental charges.” I don't know where the fad for charges like this started, but I have stayed probably 1000 hotel nights in my life and it is a really irritating new scam. Will look elsewhere next time.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello duggbug, Thank you for sharing your feedback. I am sorry that you felt the hold for incidentals was a 'scam', however it is our normal business practice to place a monetary hold until guest checkout. I am sorry to have caused you any inconvenience. Regards, Tabitha - General Manager

"Will definitely come back again"

5
30/12/2017

Friendly and helpful staff. Convenient location. Spacious and clean room. Fast and stable internet. Comfortable bed. Free parking + breakfast. Affordable price. Worth the value. Highly recommended for all occassion!

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Miranda L, Thank you for sharing your feedback from your stay! We are glad that you enjoyed your stay with us and hope that you will return! Regards, Tabitha - General Manager

"Good Stay"

5
24/12/2017

Really nice rooms and good breakfast. There is a pool and workout room. The staff is very friendly and helpful. Nice hot breakfast with sausage, eggs, toast, and waffles. Rooms and halls are very clean.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello davedU8957Tk, Thank you for letting us know how your stay was. We are glad that you enjoyed our location and liked breakfast. We hope to see you again! Regards, Tabitha - General Manager

"John"

5
23/12/2017

Very nice hotel. Great location, Great Price The room was clean and very comfortable. The beds and pillows were great. The breakfast was very good. Plenty of choices. Amenities were great. I would stay here again.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello John, Thank you for sharing your experiences form your stay! We are glad that you enjoyed the amenities we provide and our breakfast! We strive to provide an outstanding experience for everyone. We hope to see you again! Regards, Tabitha - General Manager

"Thanksgiving Stay"

4
21/12/2017

Overall nice hotel. They have a gym, pool and hot tub. As well as good parking and the location is close to the mall and the Thruway (90). They updated the lobby area, hallways and carpet/floors. I think there breakfast could be a little better, but overall nice stay.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Michelle S, Thank you for sharing your feedback from your stay. We are glad that you enjoyed our upgrades throughout the building. We are always looking for suggestions on unique items to add to our turkey sausage, Gluten-free cereals, almond milk, and assortment of sugar free condiments to go with the build your own breakfast concepts that we offer each day. Regards, Tabitha - General Manager

"Best Western a real bargain"

5
21/12/2017

Wonderful place...easy to find, supremely clean, great comfort and a free breakfast...so much for such a low price! I am truly a fan and plan on staying again when I travel to the other part of New York.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Bonnie K, Thank you for sharing your feedback from your stay. We are glad that you enjoyed our location and breakfast. We look forward to having you back! Regards, Tabitha - General Manager

"Poorly managed"

2
20/12/2017

Greet by associate at front desk that had bad attitude. I always get upgrades for free and he said we would have to pay, Internet is super slow, hot tub was not in working order and light was hanging from ceiling in bathroom. Spoke to manager next day. She did not want to satisfy this customer by maybe giving some extra points or say she would look into the concerns.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Linda M, We appreciate you sharing your feedback. I am sorry that we were not able to accommodate a free room upgrade during this stay and you experienced issues. We have looked into and addressed each of the issues that you and I discussed when you checked out. We apologize for any inconveniences that you may have had and hope that you will give us another chance in the future. Regards, Tabitha - General Manager

"Deelish breakfee, clean rooms and friendly. "

5
18/12/2017

The workers were all very friendly and personable. This is a clean place and everything was very typical of the usual find at Best Westen Plus hotels. When we arrived there were some deelish cookies and lemon-infused water in the lobby which was fun. The beds were comfy and the linens were good quality. The room was quiet and the shower was hot with good pressure. The gym was small but we got to get a little cardio in on the elliptical and the treadmill. The continental breakfast was also very good. No complaints.

"December graduation at ESF for our daughter"

5
10/12/2017

Traveled with our 4-year old grandson. Wanted extra room so booked the two queen bed suite. It was perfect. Beds and pillows very comfortable. Sheets very soft and smooth. TV in bedroom and also in the separate seating area with sofa and desk. There was a small kitchen with sink, fridge, microwave and cupboards. Room was clean. Staff friendly. Near ESF college and restaurants.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello rosel928, Thank you for sharing your experiences from your stay. We were glad to have you and very pleased that you enjoyed everything. We hope to see you again. Regards, Tabitha - General Manager

"a comfortable stay"

4
04/12/2017

The hotel is easy access from highway,it was clean,the staff professional and helpful. We had only one small comment as the toilet was noisy and the sink faucet was small for the sink. The beds were very comfortable and the environment was very quit.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello F4035TLdianed, Thank you for your sharing your feedback from your stay. I apologize that your toilet was not quiet during your stay we strive to provide an exceptional experience for all. We hope that you will come stay with us again! Regards, Tabitha - General Manager

"This hotel is perfect for small people"

5
04/12/2017

The hotel was in a great location for us the service was great and the beds were nice we didn't go to breakfast, or use any other of the facilities. They had a new person at the front desk so I'm not sure whether we got our points.We stayed from the end of November till the beginning of December 2017

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello J9132BLmichael, Thank you for your feedback from your stay. I am glad that you enjoyed your stay we hope that you will come back to see us again. I can definitely take a look at your reservation to ensure that you receive your correct level of points. Please do not hesitate to reach out to me at the hotel. Regards, Tabitha - General Manager

"Tim Clark"

4
27/11/2017

Have stayed with this hotel numerous stays, always a great experience with no problems. Staff is always pleasant and greets you warmly. Breakfast is always warm with plenty of choices and never allowed to run out of any items.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Tim Clark, Thank you for your feedback! It was nice to you have you back again. We hope that you enjoyed the upgrades during your stay. It's always great to have you with us. Regards, Tabitha

"Great Customer Service - Comfortable Stay"

5
17/11/2017

Needed an overnight location in Syracuse that didn't cost too much. Got a great deal on a room with two Queen beds. Room was clean. Had frig, microwave, coffee pot. Checked in early with friendly staff. Awesome Home made chocolate chip cookies. In fact so awesome, I ate the last one that my wife wanted. She wasn't happy. I went to check to see if they had any more cookies, and "Zach" at the desk, offered to make a new batch. My wife was thrilled. I was thrilled. The cookies were hot and delicious. The free hot breakfast was great. Wifi worked great. Didn't use the Pool, hot tub, or workout room.

"Clean and comfortable; nicer than typical Best Western"

3
12/11/2017

For ~$150/night, this place is pretty good. Not too far from Destiny USA (huge mall), which is why we visit. We've stayed here before. Decent (free) breakfast as well. This location is fairly new and much nicer than typical Best Westerns. Def worth a stay if you're just spending a few nights.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Gregsky, Thank you for sharing your feedback from your recent trip. We were glad to have you again and hope you enjoyed the upgrades throughout the property. We hope to see you again! Regards, Tabitha - General Manager

"Great stay for the price"

4
12/11/2017

Though the hotel was under major renovations this affected our stay minimally. Very good breakfast. Staff very pleasant. Well located easily accessing main highway. We enjoyed indoor pool but bottom of pool is rough and scratched my daughters feet.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Diana E, Thank you for sharing your feedback with us. We are glad that you enjoyed our breakfast during your stay. We are sorry your pool experience was not pleasant and are investigating the cause. We hope that you will stay with us in the future to take advantage of the completed renovations. Regards, Tabitha - General Manager

"Comfortable and clean"

4
03/11/2017

Very friendly desk staff and clean hotel. Great breakfast with waffle maker and sausages. Room was very comfortable and lots of space. Undergoing some renovations ... would love to see it when there finished. Renovations were not at all a problem.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Baker1818, Thank you for sharing your experiences from your stay. We were glad to you enjoyed your stay and were able to make some waffles! We hope that you will definitely return to see the completed upgrades. Regards, Tabitha- General Manager

"Great value"

4
23/10/2017

Very pleasant stay at the GW, Liverpool, NY hotel. Person at desk had been at this hotel for just 3 wks and was training another new employee. He did a very good job, very professional, very helpful. Room was very clean and in good order. Overall, very good stay. Stayed at this same hotel just two months prior...same good experience.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Mentor2011, Thank you for sharing your experiences from your stays. We are glad that you continue to stay with us. I hope that you will enjoy the upgrades throughout the property. We look forward to your return. Regards, Tabitha - General Manager

"Wonderful Updated Motel"

5
22/10/2017

My wife, dog and I had a wonderful stay at this motel. The receptionist was very professional. She treated you like a family member and she upgraded to a suite to my surprised as we are a member of the BW. The check in area along with the breakfast section are done.and I think all of the rooms are updated but still doing the outside painting. We will definitely stay here on our trip back to Boston. We stayed here a year ago and wasn't very please seeing thousand of cigarette butt just outside of the doorway on the ground and now this year not butts and a very clean outside. Great area to walk your dog.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Vermontsteve, Thank you for sharing your experience and feedback on the upgrades. We are glad to hear that you enjoyed this year's stay with us and hope to see you on your return trip to Boston! Regards, Tabitha

"Best Western Liverpool"

5
17/10/2017

Front desk receptionist very nice and accommodating. Hotel was under renovation but still a good deal. Definitely a place worth returning to. Location is convenient for easy on and off from NYS Thruway. Breakfast was fairly good with hot options and nice eating area.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Jeff M, Thank you for sharing your experience with us. We are glad that you enjoyed your stay. We invite you to come visit us again to see the completed outside renovations as well as the public area upgrades. Regards, Tabitha - General Manager

"Parents weekend"

4
15/10/2017

We were in town for the SU family weekend. The rates were very fair and the location was reasonable. They are renovating so I can't really comment on the facility much - it could certainly use a little updating but it wasn't at all uncomfortable or dirty. The room (king) was large and the couch was comfy. It was quiet and although close-ish to the highway, we heard little if any road sounds. Breakfast buffet was solid. There is a bit of feedback I'd like to give - please tell the housekeepers to clean out the fridges of other people's leftovers, and please replace the coffee packs each day when you clean :). Otherwise, we'd stay again for sure.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Jacquie D, Thank you for sharing your experience. I am glad that you enjoyed your stay with us and the breakfast. I have shared your experience with out head of house keeping to ensure a better experience going forward.We look forward to having you return. Regards, Tabitha- General Manager

"rude and disrespectful"

1
15/10/2017

If there is a policy and procedure about no guest after hours the hotel should be informing you when after hours are and giving it to you in write bc every hotel is different.I had my uncle hand his partner visit me after they got off of work when i stayed there and no sooner did we get to my room did i get a phone call from the front desk telling me they had to leave now or i was going to get charged for extra guest that wasn't even staying the night. I will never ever stay at this hotel again and further more never stay at a best western again. The little room was not worth it and the jacuzzi made you feel claustrophobic.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Robert S, Thank you for providing your feedback. We strive to provide a safe and friendly experience for all guests. I am sorry that we were unable to accommodate the additional people that you let in the back guest only entrance at 1:12am in addition to your uncle that was at the desk with you at your check-in without reserving an additional room. I am glad that you and I were able to review the registration card that you signed at check-in with the guest policy on it to elevate the confusion on non-registered guests. Thank you for your time. Regards, Tabitha- General manager

"My recent stay at Best Western Liverpol"

5
13/10/2017

I had a very good stay at Best Western in Liverpool recently. There were no problems,I had a good room and the staff was courteous. The room was clean and quiet. The room amenities were complete and the room temperature was just right. The breakfast was good and the hotel was conveniently located

"Nice rooms."

4
09/10/2017

Nice rooms, clean, outside doesn't look nice but the inside is all redone. Good breakfast. Nice rooms, clean, outside doesn't look nice but the inside is all redone. all the furniture in the rooms were new, new carpet, didn't check out the pool. nice for the price. Nothing much around the hotel

"Yikes!!!"

1
29/09/2017

After sitting in the lobby for 45 minutes while the line of a dozen guests in front of me were all lodging complaints about the disgusting state of their room, or that no room was available for their reservation, I would not stay at this Best Western for anything! Scary!!!

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello CurtisRobert, Thank you for providing your feedback. I am sorry that you had an unpleasant experience at a Best Western, unfortunately I do not see that you had a reservation at the Liverpool Best Western Plus. Regards, Tabitha - General Manager

"Liked it"

4
27/09/2017

I enjoyed this hotel for its convenient location right on the NYS Thruway. It is undergoing remodelling so there was limited noise and dust but it is in the final stages so was minimal. I cannot say enough good things about the front staff. They were helpful in answering my questions on where to eat and how to get there. The hotel also has a very useful set of directions to places. The room was very clean and comfortable.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello StephenS, Thank you for providing your experience from your stay. It was great that we were able to provide you with options for dinning for the area. We always try to provide an outstanding experience for each guest, we hope that you will come again once all the upgrades are complete to let us know how you like them. Regards, Tabitha - General Manager

"Returning Visitor"

4
24/09/2017

I've stayed at this location several times. The staff is always pleasant. The rooms are clean, nicely decorated and the beds are comfortable. There are hot and cold items for breakfast. It's always nice that there are fresh baked cookies, coffee, tea and cold water available at check in

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello T7389HMkareng, Thank you for sharing your experience with us. We were glad to have you again and look forward to seeing you soon! Regards, Tabitha - General Manager

"Would not stay there again"

1
19/09/2017

Very dissatisfied. I know they are currently going for renovations, however from what I saw it's does not look promising. Towels were warn down and small. Room smelt musty and not very clean. Breakfast was decent and a nice additional to the cost of the hotel.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Demi C, Thank you for providing your feedback. I apologize that we did not exceed your expectations. We are currently upgrading our hallways and public areas. Our bathroom linen was upgraded last month as well as in room furniture this month. We strive to provide an excellent experience for every guest. Regards, Tabitha - General Manager

"Value and quality"

5
18/09/2017

This hotel consistently provides value and quality. The staff is always polite and helpful. The recent updates to the hotel add to the overall ambience. Breakfast is consistently good with many choices.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Khaggs, Thank you for sharing your feedback. We are happy to hear that you appreciate the upgrades that are currently underway and that have been made. We still have some more improvements to make and will be glad to have you return. Regards, Tabitha - General Manager

"Best hotel"

5
15/09/2017

NIce and clean. Friendly staffs and good service. We had been here for few times. Good location and lot of scenery spots in the surrounding area. It is our usual stop when we travel to Canada. Easy access from the highway with beautiful environment. The outdoor park is nicely landscaped which is an added value to this hotel.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello philipc713, Thank you for providing your experience during your stay with us. We are glad to have you again and hope to see you next year! Regards, Tabitha - General Manager

"Anniversay stay"

5
11/09/2017

The King suite with Jacuzzi was fantastic. They treat reward customers with excellent service. This was our one year anniversary and we had a great weekend, the room was exactly what we were looking for and location was great for what we wanted to do around Syracuse!

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello lisabE252QW, Thank you for sharing feedback from your stay. We are glad to have been able to help make your stay so special on such an important occasion. We hope to be the start of an anniversary tradition. Regards, Tabitha - General Manager

"Good value"

5
05/09/2017

Clean, comfortable room and a very good breakfast selection. The member of staff at the desk when we checked in was particularly helpful and took time to help us locate a restaurant for our evening meal. Location of hotel is very good as it is close to the I-90 but in a quiet spot.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello 857hilarys, Thank you for sharing your experience of your stay with us. We are delighted that you found our location off exit 37 on I-90 by the park quiet as well as convenient. We hope that you will take advantage of our clean, comfortable rooms on your next trip through Syracuse. Regards, Tabitha - General Manager

"Another Great Stay"

5
03/09/2017

I wrote a positive review on this hotel several years ago when my family of 4 stayed here. I am happy to report that after a few years they continue to go above and beyond with their service. We came in to attend the NYS fair and this is a busy time of year. We had originally booked 2 nights but 5 days out had an accident and ended up only needing one. I called 3 times to confirm my change and each woman I spoke to was professional and reassuring that my change was noted and we were all set. Today you often get people in business who seem annoyed. This is not the case at this hotel. The morning we arrived we were very lucky as our room was ready early and we were able to get a nap before heading out. Check in was easy and I had already spoken to the young woman in the phone who checked us in and she was just wonderful. Our room was a queen sweet. Two queen beds and pull out sofa. Two televisions, coffee maker w/coffee & tea, small fridge and a wet bar. The room was clean and comfortable. The hotel is in a great location just off of the NY thruway and not far from 81 and our favorite Destiny USA. We slept well and enjoyed a breakfast of cheese omelets, bacon, waffles, bagels and yogurt in the morning. A nice touch that this hotel sometimes does is put out warm cookies mid day. I want to mention one more thing. In the morning I was having my coffee in a little lobby area. A very busy dad showed up with an over active preschooler. I believe this beautiful little guy had some special needs. I watched the front desk worker come out and really work hard for this dad. She put on different cartoons and helped bring over his cereal. It was very heart warming. Later I saw her mention to a couple with an infant that there were high chairs and then chat with the baby while they enjoyed their breakfast. Honestly the staff at this hotel are wonderful. We will be staying again.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello trajon4, Thank you for sharing your feedback from your experiences. We strive to provide an exceptional experience for each guest so it is awesome that you were able to experience it for yourself as well as witness in action for others. Melinda is the front desk agent that you made mention of in your feedback. It is great to have you again and look forward to your return again. Regards, Tabitha - Denegal

"Class Act in CNY"

5
01/09/2017

My husband and I were here for six days, during the first week of the awesome State Fair. Check in was fast and friendly. We had difficulty getting the television to work at first, as we are both technologically bereft. The woman at the front desk didn't hesitate to help us get hooked up. No problem after that. We made good use of the hot tub, which was one of the best I've used in a motel. There could have been a little more chlorine in the water. Same goes for the swimming pool, which was a tad too murky for me. The breakfast was really nice. They offered things I've never seen offered at at continental motel breakfast. Things such as: individual packets of Nutella, individual containers of almond milk, individual containers of salsa, and blueberry waffles. I, for one, was impressed, although I couldn't make the ten o'clock deadline every day, as I like to sleep late after a long day and night at the State Fair. The room was average size, and well appointed. It had a fridge, but no microwave, which was fine, because they let you use one in the breakfast room 24/7! The room is always open because they have coffee and tea available on a constant basis. And if you're lucky, you'll get one of those fresh baked chocolate chip cookies they put out for guests. When I went to check out, the lovely lady at the desk offered me a "To go" bag. She said it was for the long ride home. I was floored! How nice was that! Next year when we go to the State Fair, I will stay here for sure. Best bang for your buck in the area.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello teachernthehood, Thank you for sharing your experiences from your stay with us during the NY State Fair. We are glad that you were pleased with our amenities that are offered, the cookies are always a fun plus! We are undergoing upgrades to the hotel so we hope that you will definitely come back next year and share your opinion and experience again! Regards, Tabitha - General Manager

"Clean, comfortable, affordable"

5
01/09/2017

Beautiful room. Very clean. Spacious room. Most Comfortable bed and variety of pillows was nice. Very delicious breakfast. Thumbs up for overall stay. Only down, if you can call it that, was the carpets had just been cleaned and we're still wet.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello John, We appreciate you sharing your feedback with us regarding your stay. We are glad that you enjoyed our breakfast options. We apologize for your carpet not being ready at the time of your arrival we strive to provide a great experience for every guest. Regards, Tabitha - General Manager

"4 nights in Syracuse"

4
01/09/2017

My family and I spent five very long and exhausting days at The Great New York State Fair. It was nice to have a comfortable place to relax after a long day. The breakfast in the morning was a nice way to start the day. The pool and hot tub were the best way to unwind. The hotel was undergoing renovations while we were there. I was impressed how quickly and neatly remodeling of the hallways was being done during the day.

"Ok hotel"

4
30/08/2017

The hotel was a little out of the way, and close to the highway, so you can hear the traffic, however the rooms were clean. When we stayed there the hotel was under renovations, which was fine for the most part, but it was busy in the hallways with people painting and sanding etc. The pillows on the bed were tiny little throw cushions practically, they were uncomfortable, and looked out of place. The bed was ok on the comfort level but not stellar. The pool was nice, as well as the hot tub. The breakfast was ok...not a huge selection, but the area was clean, and there was sufficient seating. All in all it was an ok hotel, but I have stayed in better...

"too hot/too cold"

2
29/08/2017

1 room was at 95 and other room was at 60 at checkin and all I got was a sorry, bacon was soo thin you could read through and was not tasty, eggs were not prepared on site, coffee was good and hot, toast was good and orange juice was good

"Last minute booking - just okay for a 1 nighter"

3
28/08/2017

Staff was very nice.. room was clean. breakfast bar was good.. hallways were under reno so not finished. a bit pricey I felt for what I got vs what I paid (then again it was a last minute booking on a busy weekend). Location is good from Destiny Mall. It'll do if you're staying for a night.

"Ready for a break"

4
28/08/2017

On a recent trip from Michigan to Maine, we were ready to take a break for the day. We stopped and used a coupon from Hotel Coupon magazine. They accepted the coupon and gave us a very nice room. The beds and pillows were very comfortable. The breakfast in the morning was the usual fare, but was what we needed to finish our trip. A very nice place to stay.

"Staff friendly & helpful but hotel needs Updating/renovation"

2
24/08/2017

The staff were friendly and helpful. The room was not in the best shape. The sheets and mattress pad had hairs stuck to them. The towels were old and shredded and should have been used as rags rather than guest towels. We frequently stay at Best Westerns, but this one is in dire need of renovation and updating.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello paulapI1704AB, I apologize that we did not meet your expectations during your stay. The hotel has recently upgraded all guest rooms with new larger towels, vanity lights, and energy efficient hairdryers. Our upstairs hallway just had the wallpaper updated, I am sorry that you did not like the updates we strive to provide an excellent experience for all our guests. Regards, Tabitha - General Manager

"Excellent"

5
23/08/2017

We got a very warm greeting throughout our stay and the staff provided some helpful hints (ex: taxi or shuttle to go to a concert at Lakeview) which was greatly appreciated. Very clean and comfortable rooms. Great buffet breakfast.

"Syracuse trip"

5
21/08/2017

This is a very nice motel and well situated in a park-like environment. Route 90 is close but there is very little traffic noise. The rooms are clean and modern. The beds were very clean and comfortable. We enjoyed the pool and hot tub. The pool area was clean and the temperature was just right. This is the second time we have stayed there and will stay there again if we are in the area. I would recommend it to anyone.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello O84OKNcharless, We are glad to hear that you liked the location of the property and enjoyed your stay with us again. We look forward to your return. Thank you for providing your feedback! Regards, Tabitha - General Manager

"Concert"

4
14/08/2017

The hotel was Very clean and Staff were very friendly. No major issues. Breakfast in the morning had a good variety of food to choose from. The only thing that i did not like was that the internet lied about how close it was to the lake view amphitheater; it was a good 10 minute drive. But the physical location of the hotel is in a good spot weather you are using I81 or the thurway. I highly recommend to anyone who wants to stay over night for a concert.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Y9424GGnicoles, Thank you for providing your feedback from your stay. We are glad that you enjoyed the variety of items we put out for breakfast. We are indeed about 14 minutes away from the Lakeview Amphitheater no matter what route you choose to take. We hope you will stay again for your next concert! Regards, Tabitha - General Manager

"A good selection among nearby hotels"

5
13/08/2017

I was attending a conference held at a nearby hotel complex but was looking for something more in my price range. I was not disappointed in my selection. The Best Western Liverpool was close to where I needed to be and offered a great rate. My room was spacious, clean, quiet (another plus for not being at the conference hotel), and comfortable. Daily breakfast was typical of hotel offerings but satisfied my needs. The pool and fitness area was great and I was glad to soak in the spa after a long day at conference. I definitely would recommend this hotel and plan to use it again for next year's conference.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello David L, Thank you for sharing your feedback from you recent stay during your conference. We are glad that we were able to accommodate during your travels and hope to see you next year as well. Regards, Tabitha - General Manager

"syracuse hotels"

5
13/08/2017

i would recommend this hotel if you stay in the syracuse area. rooms are very clean- hotel staff excellent- pool and spa were clean. stayed three nights and each time we encountered staff they were very friendly. it has its own roadway and is only 5 minutes from downtown syracuse and lake onondaga

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello jimbK8451UH, We are glad you shared your feedback with us. It is our pleasure to provide you with a friendly clean place to spend your evenings. We hope you will stay again if you return to the area. Regards, Tabitha - General Manager

"Great Place to Stay"

5
12/08/2017

Would definitely stay here again!!!! We came to visit family and to sight see. Easy place to get to. Liked that they had a pool and exercise room. This was a quick trip and did not take advantage of them. Would definitely recommend.hotel. Staff was very polite and helpful

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello jamesbT2236IC, Thank you for sharing your experience with us. We are glad you enjoyed your stay and hope that you will have more time on your return trip to enjoy all the amenities we have to offer. Regards, Tabitha - General Manager

"Comfort, cleanliness, location"

4
11/08/2017

Comfortable rooms, clean, the location is very good to access the highway, good buffet breakfast offering, staff pleasant. A bit noisy with planes flying nearby, but all in all always a good choice when we pass through this area.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello DeeDee Traveler, Thank you for providing your experience from your stay. We are glad to hear you enjoyed the area and our staff was able to help with directions and attraction information. Regards, Tabitha - General Manager

"Clean, comfortable hotel - will stay again"

4
10/08/2017

The hotel is very easy to access from I-90, and is located in a quiet area. Across the parking lot is a large gassy park area to relax after a long day's drive. The hotel appears to either be new or recently refurbished. Everything appears clean and is comfortable in both the room and the common areas. The pool and hot tub area was clean and very inviting. I stay in hotels more than 50 nights a year, and this is one of the better places I have styed in.

"Excellent hotel"

4
06/08/2017

This place was great from the very beginning! We loved the size of the room and breakfast is a big plus! The one downer for me, is that I am mobility challenged and the extra deep tub in our room was extremely hard to use. Otherwise, love it!

"Softball stay"

4
04/08/2017

Service in this hotel is excellent. When we arrived, check in was okay. We were given a room that was still being cleaned. The staff took care of the issue right away and assigned another room. The staff also allowed me to return to the room after checkout to gather belongings i had left accidentally. The cleaning staff had already discovered it and set it aside for us. The staff is excellent. The quality of the hotel is okay.

"Could use a touch up"

3
02/08/2017

I recently stayed at the Best Western Liverpool and, while the staff were nice and very efficient, the hotel guest rooms were quite run down. The main lobby area is clean and new but the rooms really need a touch up.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Dear andreaN8922ZN, Thank you for providing feedback regarding your recent stay. I apologize that our location did not exceed your expectations, we are currently in the process of renovating the property. Your satisfaction is important to us and we hope that once the renovations in the public areas and rooms are complete that you will take advantage of the upgrades. Regards, Tabitha- General Manager

"Needs more attention to detail"

2
31/07/2017

I expect everything in the room to work When it doesn't I report it to the front desk I reported the poorly functioning tub drain and exhaust Nothing was ever fixed and no one on staff ever checked back with me Breakfast was just so so and I saw zero smiles from the staff Just complaints about the printer being down and how many check ins they had

"Overnight stay"

5
26/07/2017

Beautiful hotel. We have stayed in many Best Westerns but this one is tops. The room is a king suite, with a sitting area separate from sleeping area, has a fridge microwave and sink. Bathroom is updated. Very clean, courteous staff. The breakfast area is spacious and well laid out. There is a pool and hot tub as well. Lots of parking and easy to get to.

"Worst Night of our 10 day vacation"

2
21/07/2017

The room and amenities were up to Best Westerns' high standards. Upon arrival however, the room temp was 85. The West facing window curtain was open and the AC turned off. 3 hrs later with the AC on full blast, it was still 80 in the room. It was almost bed time and we were sweating in the room! The desk mgr was unable to provide us with a cooler room, so we checked out. We called the hotel mgr., Tabitha Denegal THREE TIMES in the following days in an effort to explain our experience and try to get our money back. She never returned our call! What kind of manager does NOT return a customers call? Very unprofessional. Don't bother contacting Best Western customer service either. If the hotel manager refuses to help you, contacting customer service is pointless. They have to adhere to the managers decision. Bottom line for us, Best Western has great hotels at a great price, but their Liverpool-Syracuse Inn and Suites is NOT recommended.

"nice hotel"

5
16/07/2017

very friendly staff, nice quiet location but close to where you want to be, good breakfast, wifi was nice, very vigorous hot tube, park across the street . Did a priceline express deal and thought it was a very good value

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello JohnofOshkosh, Thank you for your feedback for your stay. We are happy to hear that you enjoyed the quiet reserved location. We hope to see you again. Regards, Tabitha - General Manager

"Syracuse Nationals"

5
16/07/2017

Excellent hotel with a staff that goes out of the way to accommodate your every need. Clean rooms, great breakfast and great amenities. Well worth the money and time off the beaten path. Parking very convenient.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello I4897CMmarkh, We appreciate your feedback from your recent stay. We are glad to hear you enjoyed the location and all we have to offer. We hope you will be back to see us again. Regards, Tabitha - General Manager

"Very Nice Stay!!!!"

5
10/07/2017

This was honestly one of the nicer hotels for the price. Very clean and staff was accommodating. Breakfast areas was very neat, clean and food and coffee were great. I am staying here next year when we return!!!!

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello W1758MUmicheles, Thank you for providing your feedback regarding your recent stay. We are glad that you enjoyed your stay and breakfast before going. Regards, Tabitha - General Manager

"Best choice for Syracuse"

4
08/07/2017

Loved this place. Easy off highway, cookies, spacious clean room, nice bedding, comfortable bed, large bathroom, good products, many entrances from parking, friendly staff, really good free breakfast and coffee, perfect wifi. Definitely my new go-to place in the Syracuse area.

"nice hotel, good value."

5
05/07/2017

we've stayed at this hotel many times in the last couple years. never had a bad experience, except a noise complaint that the staff took care of very quickly. the breakfast is good. the staff are friendly and extremely helpful.our room was clean. the appearance of hotel is very neat. they have a pool and a fitness room. i recommend this hotel. we will be staying here in the near future.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Hello Jim m, Thank you for providing your feedback from your recent stay. We are glad that you enjoyed your stay, we strive to provide a great experience for every guest. We look forward your return. Regards, Tabitha - General Manager

"Has gone downhill"

1
04/07/2017

We used to come here every time we visited our relatives here in Liverpool but we won't be coming back anymore. We used to come because we wanted a reasonably priced place that had a pool for the kids. The pool is so cloudy now you can't see the bottom. My son broke out in a rash after swimming in the pool. For breakfast they have run out of the meat every day, so even though they promise a free breakfast they don't really provide it. The room and pool both are short of towels. There are many other options in the area for hotels that are in a similar price range that are run better.

BestWesternHotels, Corporate at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Lovely Place to Stay"

5
03/07/2017

Just off the hwy so convenient and easy to find. Gorgeous grounds (*see photo). Plenty of parking. The polished lobby was inviting. A staff member was busy cleaning and seemed to be taking such pride in his work that I felt compelled to compliment him. A pleasant lady (sling on one arm) at Reception checked us in then offered help choosing a place for dinner and where to gas up. The room was ginormous and obviously meant for disabled persons (perhaps because when I booked I'd requested a ground floor due to a knee injury?). There is an elevator so this wouldn't have been an issue. The shower was a challenge, however, and water went everywhere as the shower curtain did not act as a barrier--there was quite the mess afterwards. We noticed there were several of these rooms on that floor. Breakfast was typical. The room was large with many tables and chairs plus a big screen TV to watch weather and news. Wish we could've stayed longer.

"hotel review"

5
03/07/2017

nice facility----friendly, helpful staff----excellent mattress----great location (close to both I-81 and N.Y. Thruway)-----full hot breakfast----very nice place for a family travel stop. Very good value with AARP/AAA discounts available

"Great business oriented motel"

4
01/07/2017

If visiting Liverpool for business at Lockheed Martin, and not utilizing a rental car, this is a good place to stay. There is a complimentary breakfast in the morning, and you have lots of delivery food options... including incredibly good pizza delivery.

"Good value!"

4
26/06/2017

Our room was clean. The hotel is somewhat dated, but kept nice. On site laundry was a plus during our road trip. Friendly staff. Good one night stop. Would stop again. Odd location, but the town of Liverpool is nice!

"A Baby Shower"

4
26/06/2017

My rip was a quick turn-around from SFO to Syracuse for just the weekend. The Best Western in Liverpool NY was the most accommodating and I appreciated the front desk staff and the bed. I requested early check-in as I was on the red-eye from SFO and was hoping for a refreshing shower but it was not meant to be. But the front desk staff were exemplary in securing a room available at noon for me. Sadly, I could not take them up on it but I was really appreciative of the service. Thank you!

"Good price, pet friendly "

3
25/06/2017

Stopped here on a whim after driving 9 hours with my cat. They had pet friendly rooms, and a good last minute rate. Everything was clean and comfortable. Breakfast was good. I made a nice breakfast sandwich with egg, cheese, and meat. Service was fine. I would stay here again.

"Comedy of Errors (?)"

2
24/06/2017

First, I must say that the staff was as helpful as possible. The problems were numerous and due mostly to aging facilities and unpreparedness. I stayed two nights in one of their "suites". I had a refrigerator that didn't work. The couch had a seam which was split and in need of serious sewing. The light in the living room didn't work (even after housekeeping was there). I needed to use their guest, coin operated laundry room. They had no change (what's the point of having a guest laundry room if you don't also have the capacity to allow them to access it? How many people walk around with dollars of quarters?). I needed change to tip housekeeping, and when I asked the desk for change the night before, you guessed it, they didn't have any. He would call the morning worker to make sure he brought change. The next morning? No dice. No change. No surprise. The trip was booked and paid for a month in advance. I was told there was an additional tax which would be added as well as the pet fee; needless to say when I saw $150 pending on my card, followed by an additional $75 charge two days later, I wrote to the manager. Twice. Never once got any response, but the excess charges were eventually credited. The ONLY reason I gave two stars is for the staff which had to deal with the lack of forethought from management. The complete neglect and disrespect for unanswered emails will assure that this will be a place to avoid at all costs. "Stuff" happens, but lack of courtesy and communication does not fall into that category.

"Good for a nights sleep"

3
20/06/2017

We stayed only one night on our way home from Maine. It was an okay stay. Room was nice and air conditioning worked, but think this place could use a little bit of spruce up. The front desk personnel were WONDERFUL, friendly and helpful and the breakfast was good (although the "scrambled eggs" were terrible ... they truly tasted and felt like powdered eggs). All in all, an okay place and if we had to stay here again, we would.

"Hereford Traveler"

4
19/06/2017

Hotel is newly renovated and is very clean. Good location close to all attractions. Nice indoor pool and work out room. Most of the staff are friendly and helpful (some are not as friendly). King size bedroom is exceptional with a mini fridge and microwave, sofa area with a TV and a second TV in bed area.

"Not horrible but I wouldn't stay again."

3
16/06/2017

Overall facility and room were clean. The temperature in our room was 89 degrees when we checked in around 6:00 PM, it was the middle of the night before the room temp was tolerable. Sofa bed mattress was the thinnest I've ever seen. Took 10 minutes for someone to come out and help me at the front desk when I arrived for check in.

"hotel review"

4
12/06/2017

We arrived at Best Western and the grounds looked very nice we went into the reception area it was nice. The front desk staff were friendly and courteous. We asked if we want ground or second floor and we ask firs tfloor not far from where we parked out car and they were very accommodating. The rooms were clean, spacious, and everything worked. I just had trouble with the remote because you need to be up close to the tv to change channels but all else was great

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for your feedback from your stay with us! We are glad to hear that you enjoyed the location, the staff, and our accommodations. I hope that you will come back to visit us again. Regards, Tabitha General Manager

"Perfect affordable stay"

5
06/06/2017

Newly renovated, clean and comfortable. Staff was all very friendly and attentive. Found through Priceline for 50 bucks. A great bargain. Right next to Lockheed Martin. Close to highways. No brainer if you are doing business in the area. Will definitely be back.

"Great experience at Best Western"

5
04/06/2017

Stay was very pleasant with friendly staff. The room was clean and pleasant and it included a wonderful breakfast with 2 make-your-own waffle machines, fresh fruit, yogurt, scrambled eggs, sausage, etc. The breakfast room was very pleasant.

"My review "

4
03/06/2017

I was in Liverpool for TOPS State Recognition Days and stayed there along with a friend from my chapter. The room we had was lovely! There was also a wide variety of choices for the complimentary continental breakfast. I'll definitely stay there again!

"Overall Pleasant Stay"

4
31/05/2017

Our stay was adequate for one night. Pros -Low rate -Clean -Friendly staff -Free breakfast -Easy access from highway Cons -Room was showing some wear in the bathroom (cracked tiles, leaky shower, etc.)

"A pleasant stay at a well run Best Western"

4
17/05/2017

The staff is outstanding at this Best Western especially Melinda and Akeela. They go out of their way to make sure everything is as you like it. The breakfast bar is well stocked. The counters are kept clean as is the eating area.

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for your valued feedback! I am glad to hear that our front desk ladies were attentive and pleasant. We look forward to you visiting us again.

"Great Stays"

5
17/05/2017

Our stay was VERY nice. The Staff at check in and out were incredible! Everything to make you feel comfortable while on the road. The breakfast was excellent and even though there were many guests, it was plenty!

General M, Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for your valued feedback! We are glad that we were able to give you a pleasant experience on your travels. We look forward to you stopping in again!

"Perfect business hotel with friendly, helpful staff - Close to Syracuse Univ with free parking"

5
16/05/2017

Our family recently stayed at this property for three nights (2 rooms) for Syracuse Univ. graduation. It was the ideal location - close to the university but in a quiet location. Our rooms were very clean and the beds were super comfortable. There were plenty of outlets and the desk was easy to sit at for work. The staff was very helpful, answering questions about the area, etc. They serve breakfast which was easy and quick. If you are looking for a place to stay for college drop off or a business trip - this location is perfect.

"Graduation weekend "

4
14/05/2017

We stayed on a Friday night for graduation weekend for Oswego. The hotel had signs welcoming graduates and the family's a nice touch. Staff was very nice and attentive. Room was clean ,dark though, could use some more lighting . Nice hot tub and pool area and gym. Breakfast area was clean and well stocked and food was good. A nice overnight stay.

"Unwelcome Surprise.."

1
14/05/2017

I have stayed at this hotel several times and I had a great experience, but this last time was an unwelcome surprise. Usually the staff has been friendly and accommodating, but during my most recent stay I not only had to wait 15 minutes to check in (no one else was waiting), but the front desk person was rude as well. I also experienced excessive noise ALL night long from other hotel occupants to the point that my room was literally vibrating. Needless to say, I got no sleep which my next day of travel very difficult. .

BestWesternHotels, Corporate at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Clean "

4
04/05/2017

Very clean hotel price was really good. An it's right off of I 90 clc friendly I came in to a smile an a greeting. Which was nice after a long trip from va. The pool was clean an the hot tub feels great on the joints. Exercise room was good everything worked. Breakfast was ur typical breakfast. But very well displayed. My room was clean an very homy like. Look forward to coming back.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for giving your feedback. We are glad to be accommodating for all travelers. We welcome your return visit as you pass back through!

"Would highly recommend. Close to 2 interstates and many facilites near by."

4
25/04/2017

Close to 2 interstates for convenience and easy to get to. Very good HOT breakfasts, many facilities available in the area. The personnel were very friendly many offers for help, if needed. Our check out time needed to be extended for at lest one hour and they were very accommodating to take care of that for us. We had 3 rooms for our family. We were there to attend a funeral for a very close friend.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for your valued feedback! We were sorry to hear of your loss. I am glad that we were able to provide you and your family a comfortable place to stay in your time of grieving. Regards, Tabitha

"Great hotel with nice staff"

5
21/04/2017

Staff was excellent. Room was spacious and comfortable. Access to highway was easy. Ask for a room that's on the side away from the highway. Breakfast could get some improvement. But hey, the price is right.

General M, Assistant Manager Tabitha at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for your valued feedback! We are glad that you found our location convenient and comfortable. We will take your suggestions for breakfast into consideration as we are consistently looking to improve our selection. We look forward to seeing you in the future!

"How not to get what yu pay for...."

1
21/04/2017

Not one person - they were too busy chewing gum-front desk was left unattended with all kind of documents from other travellers in full view. I have many photos of the room showing how neglected everything was. Hair in sink - towels falling apart - dirty mirrors(2 of them) - 2 small pieces of soap (we were 2 in the room !!!!) carpet not had not been vaccumed - no glasses in bathroom....etc .....The food took us to another dimension ....according to one woman which was not even cleaned, there was no butter in hotel, eggs were a flat overcooked 3 inch circle...coffee was watered down.... We will never stay there again, I will pout photos on Travelocity to show people. I will be sending an e-mail along with photos to the General Manager Kayur Patel asking him if he would serve the eggs to his dog for breakfast. Photos are worth one thousand words.

General M, Assistant Manager Tabitha at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for your feedback. I apologize that you did not have a pleasant stay. We strive to provide a home away from experience for all our guests. I have addressed our housekeeping staff regarding your stay. We hope that your future stays will be more pleasant.

"Great Stay in Liverpool"

5
20/04/2017

Great staff, clean comfortable rooms. Check in was fast and everything was as it stated during internet booking. We have stayed there in the past and always are treated well. Other family members stayed in the hotel at the same time. Good location for our needs.

General M, General Manager at Best Western Plus Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for providing your feedback. We are glad that you and your family enjoyed staying with us again. We look forward to hosting you all again!

"Family spring break"

4
17/04/2017

We chose this place for its proximity to the Destiny USA mall and free breakfast with indoor pool! We had a great 4 night stay! Room was very clean! Everything was great! Pool wasn't huge, but it was good for kids! Hot tub was nice! They had cookies daily at 1:30, but we never seen more than 2 one night, (which the kids grabbed) when we got back to the room in the late evenings. They said they were delicious! Breakfast was good enough for the price! I would like to see more fruits and less carbs, but we did enjoy the waffles, and flavored waffles! Some strawberry sauce to go with the whip cream available would have been he best! Had meat and eggs daily. Yogurts, oatmeal and hot coco packets, tea bags, already made coffees and Juice. Bagels, croissants, muffins, etc. I would have liked to of seen water as a drink option in the morning... as it was available in evening! Location was close to all things we did! Mall and zoo! Staff friendly.

"Best western plus"

5
17/04/2017

I am completely satisfied with my stays at best western, and I will continue to use them. I always book a jacuzzi room which is such a fantastic experience! Breakfast is always delicious and plentiful, everything is very neat and clean at all times and they have everything you could possibly want in a hotel, from a hot tub and pool to a fitness center and washing/drying machines. They are absolutely affordable for everything they provide and I have never had a bad experience in the multiple best western locations I've stayed at.

"Nice suite at a great price"

5
16/04/2017

Family of 5 visiting SU for college tour stayed overnight on 4/12. Nice size room. Near Destiny mall for evening dinner and activities. Room had 2 tv, 1 small fridge, 2 bed and 1 sofa bed. Breakfast had self make waffle and chicken with gravy and biscuits. Great place at a great price. Definitely recommend for family.

"Great value hotel"

5
12/04/2017

This hotel was conveniently located. The price was very reasonable providing significant value. Staff was helpful. Breakfast was good for the start of the day. My daughter needed to practice on her musical instrument for an event. Hotel manager opened up the conf. room for her to practice peacefully.That was extremely helpful and accomodating.

"Easy on and off night"

4
11/04/2017

Reason for a hotel stay was because it was supper close to Tesla supercharger (side note the supercharger was. It that fast at this one). The Altoona were standard. Beds ok, just a little bit lumpy. The pillow smell a little of chlorine and so does the running water for shower. Breakfast is ok lots of options but coffee not drinkable it was so week. Plus side, we didn't want to dig on our bags for toothbrush and they provided it for us. Surprising the towels were soft. All in all a good one night stay.

"Nice location, good rooms, friendly service."

5
10/04/2017

Stayed here for a basketball tournament. Check in and check out were both a breeze. I had a suite and thought it was well worth the price of about 110 a night. The breakfast and Wi-Fi were both good. Plenty of selection at the breakfast. Very nice, well lit and clean lobby. The pool is on the smaller side, but the kids loved it I would recommend the BW Liverpool to anyone. Good price and great service. I didn't have a single problem all weekend.

"Easy on/off interstate/thruway"

4
10/04/2017

Clean comfortable hotel. Reasonable price. We were just passing thru this area on our way further south. Staff at front desk very welcoming and offered suggestions for places to dine since we were unfamiliar with the area. Breakfast was good with lots of choices.

"our stay"

4
08/04/2017

Excellent service by the day Manager. We arrived early and were given a room right away in a nice quiet part of the hotel and one the first floor. The service was excellent. Room was comfortable and the breakfast in the morning was a hot breakfast and provided a variety of items. Definitely would recommend. This hotel is also very close to some good restaurants and the large mall called Destiny. no need to get into traffic as hotel is only 5 minutes away from these.

General M, Assistant Manager Tabitha at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! I am glad we were able to accommodate you so that your stay was comfortable. We strive to provide an excellent experience I hope that you will come stay with us again.

"decent location and nice size rooms"

3
06/04/2017

its an ok hotel- check in was a pain, new lady and she had no idea what to do and there was no manger on duty, she had to keep calling the manger at home to ask her questions. breakfast was sub-standard, could use more variety, eggs were nasty. rooms were very nice size, beds were comfortable, bathrooms could use some updating as could the interior of the rooms and the hallways. location was ok.

General M, Assistant Manager Tabitha at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! We have shared your feedback from your breakfast experience with our kitchen staff to assist them in improving their products and service. We hope that you will stay with us again after our updates to our bathrooms are complete to share your thoughts. I hope to see you again.

"Return Every Year for Christmas Shopping"

4
22/11/2016

The hotel is very comfortable, they serve a hardy breakfast, and it is generally quiet & well maintained. It is close to shopping & restaurants. Meets our needs for our two day trip. We will be back next year.

General M, Assistant General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! It was nice to hear you enjoyed your stay. We look forward to seeing you next year!

"Hereford traveler"

5
21/11/2016

This hotel is comfortable, clean and easy access to major highways. The breakfast was good but not exceptional. It is close to major malls, Syracuse University, and other nearby attractions. It's a nice hotel for singles, couples or families.

General M, Assistant General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! It was nice to hear you enjoyed your stay. We look forward to seeing you next time!

"Large rooms and friendly front desk staff"

4
19/11/2016

We stayed here on a little shopping trip it's not far from the Destiny USA mall. Shout out to Sam at the front desk he was super helpful and friendly. Couple of downsides the people above us seemed to think they were practicing for Riverdance now and again that happens. Someone else mentioned the cold breakfast items ... that's still a lukewarm problem but I used the microwave to warm the eggs and sausage.

General M, Assistant General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! I am sorry that you were not able to fully enjoy your stay. I have addressed the kitchen staff to ensure that breakfast is always hot and ready. We look forward to seeing you next time!

"Still a good place to stay"

3
17/11/2016

My Wife and I spent 2 nights at the Best Western Plus Syracuse, this is the 2nd time we have stayed here. The price was good, and your very close to the Destiny USA mall. We checked in very late Friday night coming from Montreal, we got the room next to the elevator on the 2nd floor. Suprisingly I actually did not hear any noise, except for the cars on the nearby highway but it was faint. Check in was great, the room was clean. Shame the bathroom needs some maintenance, cracked tiles and the shower diverter needs some grease. Nothing serious, I would stay here again.

General M, Assistant General manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! I am sorry that you were not able to fully enjoy your stay. I have had our maintenance staff remedy the shower diverter. I hope that you will give us another try! We look forward to seeing you again!

"Always good"

5
17/11/2016

On our trip this year traveling around the States,we seem to seek out Best Western Hotels where we feel comfortable and relaxed,we really enjoyed our nights stay in the Liverpool Bests Western my sister and myself in one Quiet room and our Daughters in another next door, having lots of laughs, breakfast lots as usual to choose from in the continental type food ,after a good nights sleep in comfy beds,ready to go further on our travels

General M, Assistant General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! It was nice to hear you all enjoyed your stay with us. We look forward to seeing you next time!

"Great stay with fantastic staff"

5
13/11/2016

Great check in with friendly staff. Rooms spacious and clean. Breakfast hot/cold items that were keep well stocked. Staff trustful as noted when I. D. Left behind and staff kept documents secure until picked up.

"Good enough for the night!"

4
13/11/2016

We checked in fairly late and the gentleman at the front desk was super friendly and informative. Breakfast was well stocked and included cereal, bread products, waffle makers, eggs, sausage and yogurt. Many beverage options as well! While not luxurious, our room was clean and comfortable. The in room mini fridge is always an added bonus. No complaints for the value!

"Overrated"

2
12/11/2016

Upon seeing the word "Plus" after "Best Western", I had high expectations for the hotel in regards to their services and cleanliness. I expected a little hint of luxury but the decor seemed just as accommodating as any 2 star hotel. The curtain in my bathroom was thinning and looked to be worn out. There was a dirty stain on one of the chairs by the table. The breakfast was pretty diverse, which was nice.

"Great getaway"

5
10/11/2016

Fast & efficient check in. Large clean room with a very comfortable King size bed. Wifi hook up was fast. Very quiet. Easy accessibility to Destiny Mall & Dinosaur Bar-B-Cue. Hot & cold buffet breakfast was delicious & was included. Staff were very friendly. We will return.

"Good choice for those with pets (or without!) "

4
07/11/2016

As he often does, our smaller dog came with us to this hotel. Our son had a later in the day, away college game in Morrisville with no close, certainly no pet friendly, hotel availability to the college. A win meant we needed to return the next day, thus we decided to split the difference between our son's school (1 hr further southwest from this BW plus) and Morrisville (47 minutes southeast from BW plus Liverpool/Syracuse, but easy route to hotel, even in the dark) so the next days travels would be minimized either way we needed to go, as home was over 4hrs away. The first room assigned had a "Do not disturb" sign on the door, nor did the card key work. We went back to the desk where a simple misread hand written number earlier between two employees caused a wrong room to previously be issued. It was no issue for us, but the front desk guy remaining on duty was multiple times very apologetic. We had no issue, realizing mistakes happen. We got our reissued new room, which was on the 2nd floor. It was at the end of the hotel nearest the thruway, with just 2 rooms and then 2 conference rooms, so VERY quite and perfect for having our dog. He is dog typical in that hearing unknown people outside the newly strange room can cause him to let out a "protection of us" warning bark, at times, of which we like to limit for everyones comfort. He heard NOTHING all night and thus not even one small protection growl. I turned the fan in the room to "on," thus it continued running constantly, creating enough white noise that drowned out any minimal thruway vehicle noise. As well, being set off from the main hall traffic kept our dog and us from hearing ANYTHING all night! So, for a hotel we slept very well! Hotel was clean and comfortable and certainly was at the expected class level of a Best Western class hotel- which is what I base my star rating reviews off of, aka not expecting the Park Plaza at a traveler rated hotel, but the BW plus Liverpool/Syracuse was very nice for it's class level. If being ultra picky, which I'm not, but may matter to you thus I'll mention, the hall carpeting is showing a little wear and our bathroom floor had a few broken porcelain tiles (not uncommon in any home with tile). A few more obscure things in the room that you might only "spring clean" if it were your home, may be headed towards that spring need, but honestly no issue. If it is, you are staying at the wrong class hotel and didn't pay enough money for what you are expecting. For the central NY Finger Lakes area hotel prices, this hotel is a better buy considering price, condition and value. What I consider to be a bonus at any hotel, complimentary breakfast, was on par with breakfast typical to this type of hotel and served its purpose. There is an indoor pool that we didn't get to use, or actually even see. You are asked to call the hotel directly if booking with a dog. They only have so many pet rooms to issue, so don't just show up with a dog if they still have bookable rooms showing online, as they might not have a "dog" room available, call. Great pet hotel (little pricier pet fee at $25 than many, BUT it WAS silent for our pet and thus us and all guest!) and I would recommend it for those without a pet too! This is a decent, quiet hotel to lay your head on a clean pillow, nice room, with easy on/off access to the Thruway near western Syracuse.

"Looking for another hotel"

1
07/11/2016

Our stay was for 3 nights. It was the worst experience I have had in all the years of my travels. 2 smoke alarms, Our room was assigned to someone else and they walked into our room, the hotel had us leaving a day earlier, provided confirmation told it was take care of, left our room for a while and on return found we were locked out of our room. Given a wake up call and hour early, then overcharged for the night the hotel did not have us listed for. Extremely poor and would not recommend to anyone.

"Great Spot For 1 Night Stay"

5
24/10/2016

Best Western always does a great job. The room we had was very clean and big. Pull out couch, 2 queen beds, 2 TVs, a mini fridge and microwave. The bathroom was spacious with an automatic closing door. It is a 2 story building hotel. We were on the second floor and there is an elevator and stairs. Breakfast was included with our stay. It was in the front lobby. Make sure you go early as it filled up pretty quickly and there are only a few tables. A good variety of breakfast foods, waffles, eggs, sausage, toast, bagels, fruit. Great spot for an overnight stay. Not much around but short 5 minute drive to the main drag. The front desk staff member was friendly and kind. At check in we asked for recommendations for dinner restaurants and she provided us with a list of places that were about 6 minutes drive away. We ended up at The Retreat, which was on the list and turned out to be a nice restaurant/bar with a rustic feel. Stayed in early October. Travelling with my 2 brothers. Heading home after a road trip to Washington DC.

General M, Assistant General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! It was nice to hear you enjoyed your stay. We look forward to seeing you next time!

"Quiet and Clean"

5
20/10/2016

I stayed here for a weekend while I was visiting my alma mater, Syracuse University. The hotel was very quiet and smelled nice. Rooms were very clean, all amenities worked, and staff were pleasant. They always said hello when passing in the hallway. The beds were also super comfortable. Breakfast was a typical assortment but good. Gym was a good size. I would definitely stay here again.

General M, Assistant General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! It was nice to hear you enjoyed your stay. We look forward to seeing you next time!

"Quiet location, Good Quality, Handy to Syracuse"

5
17/10/2016

Traveling through twice in the last year, Senior couple discovered this gem. Very handy location, close to I-90, far enough from the highway to be quiet, in a beautiful setting with lots of lawn and an attractive pond. Rooms large, comfortable and very clean. Dog friendly with lots of room to run right on the property. Staff very courteous, free hot breakfast better than most we have seen. We highly recommend, and will return. Congrats to the management and staff for running such a good show.

General M, Assistant General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you, for your valued feedback! It was nice to hear you enjoyed your stay. We look forward to seeing you next time!

"great place to stay"

4
16/10/2016

We were looking for a place near Upstate Hosital and this was convient next to thruway and 81 south. the suite room included micro wave and refrigerator so we were able to have leftovers from the restaurant for one meal

"Wonderful Hotel For Travellers"

4
12/10/2016

Stayed overnight during our drive home from Cape Cod/Boston. Location can be a little confusing with lots of different road turns. Inside the hotel is above average in modern amenities, but it was priced right and great safe location for tired travellers. Free continental breakfast, wifi was decent, very clean and offered ample free parking. We visited the super mega mall Destiny USA about 15 min drive which was a little difficult to reach with so many twisting roads. Hotel is located off the 90 HWY making it easier to continue our drive home. Overall, highly recommend with the close proximity to the highway, included parking, good value, safe and free breakfast. Will be visiting again anytime we travel to the east coast.

"Great bang for your Buck !"

4
12/10/2016

Rooms were clean and BK was including. Only down fall was when we walked into the room the Heat was blasting and it was extremely hot. It took a bit too cool down the room and the noise was very loud. I would stay here again - but next time ask for a room change. :)

"Nice stopover"

4
05/10/2016

We stopped here for an overnight stay and we were not disappointed. We always choose a Best Western and we are always satisfied . Clean, spotless and oversized comfortable rooms. The only reason why I don't give it 5 stars is because of the unappetizing "free" breakfast that is served. That being said I compliment the staff and the all- night coffee stand.

"Good stay"

4
03/10/2016

Nice clean room. Nice helpful staff. Would def. recommend this location. I like it that it's pet friendly and will consider this next time I travel with my dog. Pool and hot tub area was clean and kept. Bed was very comfy. I will stay here again when I need to come to this location.

"large room with easy access to NY thruway"

4
01/10/2016

The room was very large. It was clean. Inn was close to good restaurants and near a NY thruway entrance. The desk personnel were helpful and polite. The room did have a slant with a crack in the floor.

"Great place to stay for horse shows."

4
25/09/2016

Rooms were comfortable and clean. Guest services actually lowered our rate (on their own initiative) as rates came down prior to our stay. The hotel i a brief 2 minute drive from the gate for the NY State Fairgrounds and the horse arena and barns. The connected steak house is good.

"Syracuse Stay"

4
23/09/2016

It was in a great location. It was very clean. The Bed was great. The A/C Heater needed to be controlled more. I loved the hot tub and pool. Breakfast could have had more items but it was good. The early check in really helped me out. Plenty of parking was great. TV in lobby was great as well as in the room.

"Nice hotel"

3
16/09/2016

This was a nice hotel, could use a little "tlc" or up grading, it was a place to lay our heads. Breakfast was descent. At least they had coffee. I do love the Best Westerns comfy beds and silk duvet covers.

"Great stay!"

5
07/09/2016

I stayed here on 8/27 and I was very happy with my stay. Excellent check-in experience with Tabitha at the front desk. She was super friendly, professional, and helpful. Room was very clean and large. Very comfy beds. Really enjoyed the indoor heated pool. The hot tub in the pool was fun, but maybe slightly high in pH which made my eyes sting quite a bit. Check-out experience was quick and efficient. I love that the hotel is beside a lake with picnic tables, great place to enjoy a meal. Great location as well right off the highway. Overall a very pleasant experience.

"Good hotel but overpriced"

4
02/09/2016

Everything in the room is good, particularly the bed, very comfortable, internet is fast, air conditioning is quiet, quality is good, it qualifies as Best western plus, but others are not up to Best western plus standard, such as the breakfast, I have been in regular Best Western hotel, the breakfast is a lot better than this so-called B/W plus hotel, and the price is almost $200 which I think is a bit overprice. Overall, I am satisfied with the stay.

"Just right for a night's stay"

3
29/08/2016

After spending a few days in Washington we drove 6 hours to upstate New York where we stayed here overnight. The hotel is old but clean and it was nice to walk by the lake out front. It is close to a small area with shops and restaurants. Breakfast had essentials- waffle machine, bananas and yogurt.

"Best Western was there to help us enjoy a quick road trip to Syracuse."

5
28/08/2016

Just got home from your hotel. We were welcomed by Tabitha at check-in yesterday and she was extremely helpful. The room was clean and very comfortable. We had some extra time so we enjoyed the pool too...great way to relax after our road trip there. We had to leave very early this morning and were very glad for the 6:00 start for breakfast. I love the waffles!

"Good value for your money!"

4
17/08/2016

Stayed for 3 nights. Chose the location for its proximity to Destiny USA, ballpark, outlet mall, and finger lake area. Chose this particular hotel based on price and reviews. Friendly staff, good breakfast, clean room, comfy bed- what more could you want when you want a place just to sleep. Wifi worked perfectly. No issues with this place at all! If you are looking for a nice indoor pool, this was very small. Can't tell you what the water was like, as did not use.

"comfortable stay"

4
16/08/2016

Clean room on first floor. Residents in unit above us stamped around a lot - kids most likely. Not a problem later at night. Occasionally heard noise from water pipes. Very good rates. Couch was too soft. Cable TV was excellent - many stations including streaming on-demand. Beautiful grounds. Would have no hesitation about staying there again.

"Awful Service- Stay Away"

1
09/08/2016

The staff was awful. They messed up my bill on check-out and could not fix it. The girl at the front counter had no idea what she was doing. There was no manager on duty to talk to either. The check-in was equally awful. Very rude staff. I have stayed in over 200 hotels in the last year and have never had such an awful experience. I would never recommend this place

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
We are very sorry that your bill was not accurate. I have personally gone through and fixed the issues. I have also spoke with the front desk agent at the time of your check out, on the proper way of handling guest billing! Again, We are sorry and hope we will give us another chance in the future!

"Disapointed"

2
08/08/2016

I was SO DISAPOINTED. The pool was yellow and so strong of chlorine that it burned our skin and sinuses. The room keys did not work and we were up and down the elevator with a tired baby 4 times until they finally came up with a key...but then we couldn't leave and get back in without a key...aaarrrggg. The refrigerator was unplugged and took all night to cool the milk, which we threw out the next day. The towels were very thin and had foreign, human waste on them and there was no microwave. The coffee pot made only 1.5 cups of coffee and the couch was broken and sagging in the middle. We arrived at 3:30 in the afternoon and had to wait out in the hall for them to finish cleaning the room...we waited 1/2 hour. My Grandson came to visit and I made him take a shower after swimming because he said his skin burned. All in all, it was VERY disapointing for a supposed 3 star hotel. We visit Syracuse New York quite often and the only one thing I can say that was good about this hotel is that it was right off the NY Thruway...loud with traffic noise though and planes going over head every few minutes. Really a BAD EXPERIENCE !!!

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for your feedback! I can assure you it is not a standard practice for us unplug refrigerators at our hotel! We have fixed the issues with door locks! We are very sorry about the smell, we will be looking into that immediately! We sincerely apologize for the inconveniences you experienced during you stay! We will personally look into this matters and make sure they do not continue!

"Great HOTEL with wonderful breakfast"

5
01/08/2016

I would recommend this Hotel to friends. The room size was great and very comfortable. My wife and I really enjoyed the great breakfast. The housekeeping staff did wonderful job at keeping our room spotless.

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Thank you for your valued feed back! Its very nice to hear your stay was wonderful! We cant wait to see you next time!

"Unpleasant Experience"

2
28/07/2016

The business model at this hotel needs some attention. Staff was not present at check-in or check-out . Room was not clean, HVAC was noisy. TV remote batteries were dead and shower drain slow. Best Western can do better and did so at several other locations on our 13 day trip to Quebec, Adirondack and Berkshires.

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Hello, I am sorry for the inconvenience you experienced at our hotel during your stay! I can personally assure you have I have looked into these issue and either fixed them or they are in the process. You will not have the same experience you had on your next stay!

"Nice quiet clean hotel"

5
18/07/2016

As usual with Most Best Westerns I had a very Satisfactory stay with my brother during the Syracuse Nationals Hot Rod show this weekend. The hotel is clean and everything worked well with no issues. The only minor thing was that the alarm clock was flashing as I guess someone had unplugged it, so we hd to reset the time etc. but no big problem. The hotel is away from the major roads on its own very large property, so it was very quiet compared to the other hotels on the main strip. Although if your looking for action and want to watch the cruising during the Nationals, you'll have to stay at one of the other hotels on the main strip. But for a quiet nights sleep this one is better. My only criticism would be that the indoor pool is very small and the pillows are smaller than other Best Westerns. comfortable, but a bit small.

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Dear Wasteland Warrior Thank you so much for your kind review regarding your stay during the Syracuse Nationals. It is always a busy time and I am glad we were able to accommodate you. It is always my hope that each and every guest has a relaxing and comfortable stay, and I am glad we were able to help you achieve that for the weekend. We look forward to welcoming you back next year! Jennifer Czarniewicz General Manager 315-701-4400

"Plus? Why? Green? How?"

3
16/07/2016

Our room was not ready when we arrived, we were greeted with " I'm sorry.....", not hello or how can I help you? She forgot to mention to the young man (next shift) and we had to tell him we were waiting for a room. He was very attentive, helpful with wifi, restaurants and fridge. The AC was hard to figure out and noisy, the room was just average, bathroom needed repairs - cleaning grout and fixing wallpaper would give it a boost. Why do hotels put a one cup coffee maker in a room that is clearly for two or more? However coffee/hot water available in the lobby. Breakfast was the usual "free breakfast", some good, some bad stuff. Paid a 30$ increase on a Thursday night? It was ok for a quick getaway, however I would not stay there again.

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Dear Ftreed Thank you for your review about your recent stay with us. I am sorry that your experience did not equal our expectations for you. I will certainly address the issues that you mention in your review, and I would appreciate hearing from you about anything else we could do to make this a great Hotel that guests love. Thank you again for your business, and I hope to hear from you again. Jennifer Czarniewicz General Manager 315-701-4400

"Just Okay"

3
13/07/2016

This hotel was my company's choice to put me up during a 3-day conference in Syracuse. Not sure what the "Plus" is for. It seems to be a basic hotel. I arrived around 10pm and when I checked in the man behind the desk told me he had to go check my room. I'm unsure why. The room it self was clean and comfortable, other than the air conditioner, which was difficult to control. It did drown out the noise of the Thru-Way just outside the window, though. The refrigerator cycled on and off and was enough to drown out the AC. There was a strange smell in the lobby area, almost a slight sewer smell, that wafted up the open stairway to the second floor so I smelled it as I stepped out of my upstairs room. At least the smell didn't come into my room. There was a conference room right next door to my room that was not in use during my stay. It may have been a noise issue if anyone had been using it. The free wi-fi is good. Breakfast is available, however, I did not partake during my stay.

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Dear Caroline H Thank you for taking the time to review our hotel and share your experience. We appreciate you bringing these matters to our attention so that we may create a better experience. Thank you for being our guest. We look forward to seeing you again soon! Jennifer Czarniewicz General Manager

"Quality? Plus? Think again"

2
12/07/2016

We were in town for a local concert and I was incredibly disappointed by the "quality" best western "plus". First off, there was a hair in the bath tub (likely the cleaning lady's but still unacceptable) There was a huge crack in the tile of the bathroom floor, there were smudges and smears on the mirror, a stain on the hand towel as well as the bed cover. No sleep timer on the remote. Just overall not a quality place to stay.

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Dear Rachel C While we appreciate that you shared your feedback, it's disappointing when a guest leaves with a less than perfect experience. The next time you are in the area, we hope that we get another opportunity to welcome you back to provide you with the exceptional stay each and every one of our guests deserve. Thank you for sharing. Jennifer Czarniewicz General Manager

"great chwckin, good stay?"

3
06/07/2016

Arrived at the hotel n the young lady informed me, "that the rooms where not ready". So, I told her I take a seat nwait. The polite n nice young lDywent onto explain this to several other guest after me. When she had a room ready, she quietly approached me n set up our room. We went to it and then left to complete our visit to the city. We returned late n the TV in room 220 n iron both did not work. Everything else was fine! Bed comfy, mini fridge, did not check indoor pool or workout room. Forgot to report TV n iron! But a great place to rest ones head!

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Dear Sb G Thank you very much for your review of our hotel during your recent stay. We appreciate your detailed feedback and are happy you enjoyed your time with us. We look forward to your next visit with us! Jennifer Czarniewicz General Manager

"Fair at best"

3
01/07/2016

I don't usually write poor reviews but here we go. Not a great hotel. It is clean & quiet. But terrible mattress and lumpy, tiny pillows. Air conditioner very hard to control. Breakfast was terrible. Just terrible. Coffee was undrinkable and eggs were inedible. Bagels stale. I will not return. There are much better choices in the area

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
We appreciate the time you took to share your experiences. We truly regret we fell short of ensuring your complete satisfaction. We never want our guests to feel their time here is not as they anticipated and your comments will be shared with our team. It is our goal to provide all of our guests with the highest level of customer service. I hope you change your mind and give us the opportunity to welcome you back in the future. Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"Best stay!"

5
26/06/2016

we stayed at the best western in york me and in syracuse NY and we loved it. In fact, for the price there is no better. Clean room, nice pool, very good beds and a quiet sleep. I have stayed at other hotels and the internet always sucked but never at best western

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Dear Bill G It is such a wonderful feeling to know that your recent stay with us impressed you and was a positive experience all around. We're grateful for your review. All of us here at the Best Western Plus Liverpool looks forward to welcoming you back again soon! Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"A nice place to stay while in town"

4
03/06/2016

Centrally located and nicely maintained hotel. We're in town to attend a wedding and would not hesitate to recommend this property. We plan to stay at this hotel next week when we again pass through Syracuse.

General M, General Manager at BEST WESTERN PLUS Liverpool-Syracuse Inn & Suites, responded to this review
Dear Barbara K What a wonderful event to be in the area for! I am so glad you had the opportunity to stay with us and I hope you get the chance to stay with us again. Thank you! Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"Multi day stay for an event"

4
30/05/2016

There were a couple of bumps like fridge turned off and TV cable not working correctly. Both were fixed promptly or at least reasonably. When weekend include lots of kids hot tub almost unusable. Breakfast had waffles, eggs, sausage, juices, cereal, yougurt, fruits breads etc. Computer printer doesn't appear to connect so could not print my boarding pass.

"A Disappointing Stay"

3
26/05/2016

We chose this hotel because of some wonderful Best Western stays in Colorado and Arizona. This location was disappointing. The bathroom was not clean. There was mold around the shower and toilet. The carpet in the room was sticky. The room smelled of cigarette smoke. The breakfast had limited options. However, the staff was helpful.

"Great Stay"

5
16/05/2016

Excellant staff, very welcoming. They had the lobby and breakfast area decorated in Blue & Orange balloons for the Syracuse graduation that weekend. Loved the warm cookies in the late afternoon and that the coffee was always available.

"Good stay at Best Western"

4
16/05/2016

Overall my stay was enjoyable. I did not use the hotel much, but would definitely recommend it. The check in was smooth and timely. Considering we spent hours traveling and arrived late night. It was nice to check in quickly and hit the sack.

"Good clean hotel."

4
15/05/2016

I stayed for a week during my last week in NY before moving to CA. It was good clean and relaxing. Breakfast was decent. The only thing to note is to avoid rooms that are adjacent to the conference room on the second floor which they sometimes rent out for parties. It was extremely loud one Saturday afternoon.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear ITHACAUSA Thank you so much for your nice review. I'm very glad to hear you found you were able to relax despite the noise inconvenience. I hope your move across the states went well and you are enjoying sunny California. Please think of us when you return to the area! Warmest regards, Jennifer Czarniewicz 315-701-4400 [email protected]

"Comfort and Caring"

5
11/05/2016

After a screw up at another hotel where they lost our reservation, we ended up at the Best Western Plus late at night. They were so nice to us and so accommodating. The lady at the front desk was so pleasant and nice. It was so wonderful after the stress we had just endured trying to find a place last minute. The rooms are you standard hotel room. They are very nice and clean. The beds were really comfortable as were the pillows. I usually do not sleep well at hotels but my husband and I both slept like babies on those beds. I would definatly book this place again when I am in the area. Comfort and Caring. You can't go wrong with that.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear ZincPenny Thank you for giving us a "5 Star" review! We take great pride in making sure each guest is provided with a memorable and personable stay. I am delighted to hear we were able to do so for you, especially after the ordeal you went through. I am so glad you and your husband were able to get such a good nights rest. I know that is not always easy when traveling and staying in hotels. Again, thank you for such a wonderful review about your stay.We hope to see you again in the future. Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"Nice comfort Motel"

5
02/05/2016

The motel is just right off I-90 which make very nice for long traveler. The front desk staff was very nice. The breakfast was nice and hot. The only thing I didn't like was seeing thousand of cigarettes butts at all side door entrances. This motel also a pet friendly motel and there are lots of grass area to walk your dog.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear Vermontsteve Thank you for taking the time to write about your recent stay with us. It is great to hear your wonderful comments as well as areas we can improve. I will be sure to pass them on to our staff. We look forward to being able to provide you with even better service on your next trip! Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"Fantastic Fun!"

5
02/05/2016

We booked a queen suite for my 9-year-old daughter to do a small birthday celebration. She and 2 friends (and myself, of course) swam, and sat in the hot tub, we ordered in pizza from Gino & Joe's down the road (super yummy) then swam some more. We got up for the breakfast (again, yummy) and then hit the pool for another couple hours before check-out. The girls all had an amazing time! I would do this again in a heart-beat!

"trip"

4
28/04/2016

everyone was friendly and more than helpful the room was nice, the only issue was mold starting on the wall in the shower otherwise everything looked clean and exceptionable. it was nice to be able to walk in and have them expecting me then wake up and not have to stand in line to check out

"Nice Spot"

5
27/04/2016

Comfortable bed and room. We rested very well and the Jacuzzi was nice to relax in for awhile. Tully's was 5 minutes away if you want to get out for a little bit and Destiny mall is 10 minutes away tops

"Jumping off point"

5
19/04/2016

This hotel has a wonderful pool and hot tub. Hotels in Syracuse along the I81 are difficult to find. This Best Western was more money because of the weekend but made for a good jumping off point for the next part of our trip.

"Paper thin walls, no wi-fi and Chuck-E-Cheese like setting"

1
17/04/2016

Overall terrible stay. The front desk staff were very nonchalant about everything and gave me a wi-fi password, but no ID. Had to call to confirm it was the same one. There was some kind of birthday party going on so kids were running the hallways the entire time, yelling and screaming. The pool was super small from what I saw and the kids were loudly playing "Marco Polo" in the pool. I could also pretty much hear the entire conversation of our next door neighbors through the paper thin walls. I think I connected to the internet once, and then I never connected to it again. The rooms aren't terrible, but they could be cleaner. The bathrooms had stains on the floor as well as the shower curtain. The lamp also had some suspicious looking stains on it which I don't even want to think about. The breakfast in the morning was mediocre. I expect fake eggs, but these almost tasted like playdough. The same kids from the night before were all over the food too in their bathing suits and bare feet. All the adults who were eating in the dining room were visibly peeved as they had to deal with the screaming heathens again. They were all hacking and sneezing so I really won't be surprised if I get sick later. The mom who was supposed to be overseeing this pack was distracted and yelling at them as well. Then right after they finished breakfast they went back into the pool (apparently they never learned to wait after eating before swimming). For $135, this stay was ridiculous. Overall really not a great stay. I've stayed at Best Western's that were not plus that were MUCH better. I think I would have been better at a Motel 6.

"Stayed 3 nights"

3
15/03/2016

Stayed here for 3 nights during the kids March Break. The room was clean and spacious. Our room came with a fridge which is convenient to keep snacks cold. Internet was free the speed was OK. The free breakfast was OK. Eggs and one meat. Bacon one day and sausage the next. The rest of the breakfast is the usual. Free parking. The exercise room was ok just enough equipment for a good work out. Pool was Ok Average size. The first night the people next door were noisy. (Sunday) But the next two nights it was quiet. Their wasn't many quests those two nights. The neighborhood looks run down a bit. A Lockheed Martin plant is in the back. The highway is just off to the side so you can hear the trucks at night depending which way your room faces. For the price I would stay here again.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear Daniel Thank you for your review about your recent stay with us at the Best Western Plus over March break. I am happy to hear that you enjoyed your stay and would stay again. We look forward to seeing you! Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"smelly"

2
13/03/2016

cigar odor in room not acceptable in a non smoking room staff gave us febreeze t ospray in the room instead of offering another room, we had 2 rooms for our group.. both smelled the same. sheets had stains and holes in them. We had to ask for sheets for the pull out sofa in the family suite. breakfast was awful. watery eggs, waffles did not cook properly. Staff was friendly at check in.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Debbie C Thank you very much for taking the time to let me know about your experience. I am very sorry you had an unsatisfying stay with us at the Best Western Plus Liverpool. I understand your frustration and I am sorry we were unable to change your room due to our sold out nature. I do take these reviews seriously and use them to better our hotel and staff to guest needs. I am sorry for any inconveniences you experienced and hope that we get the opportunity to welcome you back in the future. Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"Clean, comfortable, spacious"

4
25/02/2016

Came here for one overnight, but I was very satisfied with check-in, the size of the suite room, the cleanliness and comfort of the bed. My only two complaints would be the so-so quality of the pillows and that the toilet flush was as loud as an airplane taking off. Didn't try the air-conditioning as it was winter, and no loud noises from next door or below. Great room for a family of four with kids.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear NJTraveler 07921 Thank you for your thoughts and comments on your experience at the Best Western Plus Liverpool. I am pleased you enjoyed our hotel and that our suite was a comfortable fit for you and your family! I hope to continue to earn your business in the future. Safe Travels! Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"Great staff, average hotel room, minor complaints"

4
25/02/2016

This hotel had great staff. The only problems we had were where our room was - above a door that kept slamming shut whenever anyone would enter the hotel. It was very annoying but as long as you don't get this room right beside the stairs, you should be good. The hotel is great otherwise and although the Canadian loonie sucked for our exchange rates this trip, we would definitely go back here if we needed a place close to Syracuse to stay.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Jessica B Thank you for taking the time to share your recent experience as a guest of the Best Western Plus. I am happy to hear you found our hotel very comfortable, despite the outer door. I am sorry this detracted from your stay with us and I hope we can make it up to you. Thank you for staying with us and we hope to see you again soon! Jennifer Czarniewicz General Manager 315-701-4400 [email protected]

"Should not be a Best Western Plus"

1
23/02/2016

We used our points, and it was low pricing for post-holidays. We had stayed here before, a few years ago. I liked the proximity to the highway. After driving for the day, upon our arrival, during a snowstorm, we were given our room on the upper floor - a 2 queen suite. The room was unfit for guests, with a smoky smell, some sort of a fan, unmade bed - we didn't stay in the room to see what else was wrong. The gentleman at the front desk, was very apologetic and switched our room immediately to one on the lower floor. I think the furniture and bedding needs some upgrading - the pillows were the size of cushions and lumpy, the sheets had small holes, the blanket for the sofa bed was very worn, the sofas were worn, with very low seating, the sofa bed was so worn that my six year old was very uncomfortable and ended up sleeping on top of the pillow cushions. There was a heat lamp in the bathroom. There was a part of the toilet seat that was broken, so it looked like there was something left on the toilet seat. The window by the heating unit had frost and ice all around it. The unit itself was quite loud. I promised my six year old to take him swimming in the indoor pool - it was kind of murky, but I had to keep my promise and we went in up to our waists only. The hot tub jets were so powerful, that my husband felt nauseous, and we could barely talk in the pool. We did not stay for long. The towels were the size of hand towels. The breakfast area was clean and the gentleman servicing the area was friendly. It was close to the front door, so it was a bit drafty when the door kept opening. The hallway to the rooms did not seem as it had been vacuumed in some time. This is the first review I've written. We have stayed in a lot of hotels. My six year old made me promise that we would never go back to this one.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear WorldClassChocolate, I would like to offer my sincere apologies regarding your experience during your stay with us and I would also like to thank you for your feedback. Our guests complete satisfaction is our ultimate goal. I can assure you I am committed to correcting any and all issues reported by our guests. Please feel free to contact me personally if you would like to further discuss your stay. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Pleasant Hotel, But Loud Heating System"

3
15/02/2016

This hotel is in a great location right off the highway (I-90.) It has all the amenities you could want (refrigerator, microwave, fitness room, wifi, free breakfast and pool.), but what it didn't have in my room was an updated heating/cooling system. The system was so loud that every time it turned on it it woke me up and unfortunately I couldn't change rooms because the hotel was booked that night.

"BWH"

4
13/02/2016

A nice place to stay while in Syracuse area. I find the rooms very comfortable as all Best Westerns are in my experience. Only concern is no restaurant but an adequate free breakfast is all I ever require

"George "

4
12/02/2016

He is a very friendly and helpful guy was nice to talk to he answer all or questions.The pool was nice and the hot tub was hot.Was a nice location to be close to shopping.He had a nice welcome smile ??

"PSE"

2
10/02/2016

I am disappointed I thought the Best Western was better than this. There was mold in the caulking around the sink and the Shower curtain appeared not clean, had blue on it like a prior customer shampoo maybe. Could have been cleaner for sure.

"BW Stay"

3
10/02/2016

Our stay was great, but our first room we had , it was on the first floor near the commercial laundry room , and the employees were playing their music loud and the bathroom had a strange odor. We went to the front desk and talked to Shaun and he immediately moved us to another room. This one was way better. The room was clean and TV's were fine. The beds were very comfy. The bathroom door could have a feature that could keep it open when you are just going in to wash your hands or fix your hair. And the bathroom light threw off way too much heat, so I feel that It could be changed to something more safer. However, I did appreciate a carbon monoxide detector in the room. I would recommend updating the pool area and fix the lighting and have a shower dial to turn on the pool shower when you are ready to leave. Breakfast was simple, though, a little bit more variety could be used. The area is kinda slow, but it is a very quick trip to the City of Syracuse.

"Another good stay"

5
09/02/2016

We were in the Syracuse area for a Super Bowl party and had stayed at this Best Western for the same event last year. We booked again for this year and were totally satisfied. It is a great value for the price and conveniently located. The help is friendly, courteous and efficient. The hotel is neat and clean. We'll likely stay there again next year.

"Best bed ever!!"

5
09/02/2016

I love this hotel. Economically priced, and fairly new, well maintained. This was the best bed I ever slept in, and I stay over 30 nights per year in hotels. I have stayed here several times before, and always look forward to coming back to this hotel

"Great stay for the money$"

5
04/02/2016

I took the the family to Niagara Falls over the summer and chose to stay outside of Niagara due to the high cost of hotel stay. I found this place and do not regret it one bit. The pool was great and not to mention the free breakfast. THe rooms were in nice kept. shape!

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Vince W Thank you for the wonderful review and I am so glad to hear that you chose to stay with us during your vacation and enjoyed your stay. We do hope you will return again soon We look forward to having you stay with us in the future. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Good location to many Syracuse attractions"

3
01/02/2016

This is a nice, newer hotel. It is conveniently located near Syracuse, the lake, shopping, restaurants, etc. The room and bed are comfortable. The hot tub and pool are refreshing. It is easy to get on/off major highways.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Jill S, Thank you so much for taking the time to review your stay with us at the Best Western Plus Liverpool Grace Inn and Suites. I am glad you had the opportunity to relax during your stay in our pool and hot tub. Again, thank you so much for your review. I hope we get the opportunity to have you stay with us in the future. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Good news, bad news"

3
23/01/2016

Nice location, friendly staff. Always remember when you have an indoor pool in a small hotel, kids are plentiful and run the halls. Food below average, maintence not great , but clean. Not easy to find ,mbut very convenient .

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear JetOrange, Thank you for sharing your trip with us. We appreciate all feedback we receive as it allows us to see where we are doing well, and where improvements are needed. We are sorry to see we did not meet your -or our own- expectations with this stay and hope for another chance to provide a better stay the next time you are in the area. Thank you again for your review. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"I always comeback"

5
21/01/2016

I have stayed here several times. It is a good stopping point for me on my Buffalo trips. It is quiet clean and has a nice helpful staff. The breakfast is very nice and the local restaurants are very nice.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Jim S, Thank you for being a repeat guest of the Best Western Plus Liverpool Grace Inn and Suites and taking the time to share your experience with us. We are delighted to hear that we continue to meet your expectations and that you enjoy staying with us. We take great pride in our hotel and customer satisfaction is very important to us. Knowing that our customers see and appreciate our efforts and continue to return, means a lot to us. Thank you again. We look forward to welcoming you back soon. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Good location, nice staff"

4
03/01/2016

Convenient location; helpful staff, nice amenities. The availability of the pool and complimentary breakfast beat the surrounding lodging options. The room had a decent decor. Bath had soft linens and plenty of them.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear Marcia T, Thank you for being our guest and sharing your review. We are very pleased to hear that we met your expectations and you had a nice stay. We do hope we get to welcome you back the next time you are in the area. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"pretty bad, but they try"

2
28/12/2015

We stayed here because reviews were so great. a bit misleading... almost makes me wonder whether there are made up reviews on here. Room heating system was so loud it sounded like a clunky old diesel engine -- eventually just shut it off to trade off sleep for heat. Pool was mirky and hot tub smelled like dirt (literally). Pool towels were non existent on pool towel rack (even thought I was the first one there in the morning). Breakfast was pretty meager, with runny wattery scrambled egg and no whole wheat options in any of the bread/bagel/toast to give even some semblance of food consciousness. All that said, staff were friendly and as helpful as I could expect them to be. Bigger problem here is management's poor attention to the small stuff.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
On behalf of the Best Western Plus Liverpool, please accept my sincerest apologies for your recent experience. We always strive to provide our customers with the very finest service and regret that this was not the case. I personally take the time to go over each of my guest reviews I receive and I can assure you that I do everything possible to make sure my guests are well taken care of. I can assure you that your experience is not typical and would love the opportunity to welcome you back to offer the attention and service that you deserve like so many of our other customers have experienced. With my sincerest gratitude for your response. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Good Hotel to stay in when in the Syracuse Area"

5
22/12/2015

Checked in by friendly staff as usual. Desk clerk upgraded my room without being asked. The bed seemed as if it were brand new which led to a well needed good night's rest. Breakfast was good and fresh. Will use this hotel next time I'm in the area.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear stevenmcgl Thank you so much for your nice review. I'm glad George was so helpful at check in and you had such an enjoyable stay. It's wonderful that you love coming back to us. We look forward to exceeding your expectations on your next visit. Have a wonderful New Year! Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Best Western PLUS stay"

5
17/12/2015

reservation process was easy and no problems with check in. There were 4 sisters staying in this room and there was plenty of space for all of us. We enjoyed the pool and hot tub after an afternoon at family funeral. The breakfast was excellent and check out was a breeze.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
190laurienm I am very sorry for your loss and want to thank you for taking the time to review our hotel. Despite the circumstances, it sounds like you were all able to spend some quality time together and enjoy each others company. I hope that we have the opportunity to welcome you back in the future. Best wishes Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Pleasantly surprised"

4
08/12/2015

Traveled to Syracuse for business and was booked at the Best Western. The hotel is just a minute or so off of I-90. The rate was <$100, which is great for a first floor room with two queen beds. Hotel was not busy. The lobby is very clean and nicely decorated for the holidays. It opens up into the breakfast area. The room was clean. Only complaint is that the towels were a bit worn, frayed at the edges. There were no wash cloths, but I called the front desk and within about 2 minutes, they were delivered. Wireless internet worked flawlessly. Breakfast buffet covered all of the breakfast bases. I wish they had bananas, but they had just about everything else. And it all seemed fresh. I didn't check out the pool or fitness or business centers. Considering the price and amenities, I would definitely stay here again.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear thompstone Thank you so much for providing me with such great feedback. I am so happy that we were able to offer you a memorable experience during your business trip. I hope it's not too long before we have the pleasure of welcoming you back to our hotel!!! Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Best Western Plus Value"

4
07/12/2015

Great place to stay. Tucked away in Liverpool NY. Minutes from the Destiny USA Mall! Liverpool has a great Lights on the Lake drive during the holiday season. Just off Interstate 90. well situated for shopping and touring the area. Really enjoyed it.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Paul M Thank you for taking the time to let me know about your recent stay with us. We are indeed a hop, skip and jump off of I-90 and very centrally located to all things good in Central New York. I'm really glad you enjoyed your stay and I hope we get to welcome you back soon. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Very good weekend"

4
04/12/2015

We wanted to do some dancing in Fulton, NY, and decided to spend the weekend. It was an easy access off the highway, and were able to check in early. We relaxed in the pool, found a place to have dinner along the way to the dance, and had a restful night afterwords. The rest of the weekend was peaceful and fulled with shopping, swimming and relaxing. I look forward to going there again.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dennis V Thank you for staying with us and for your great review. I am very happy that you enjoyed the hotel and our amenities. I sincerely appreciate your comments and will enjoy sharing them with my team. We look forward to welcoming you back on your next weekend getaway! Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"It Doesn't Get Much Better Than This"

5
02/12/2015

This BW + is certainly up to the standard that you'd expect. Beautiful area, close to everything, reasonable rates, friendly staff, clean rooms, comfortable bed, great restaurant on site. If your'e travelling to the Syracuse area, this is the place to stay.

"Hotel Service"

5
01/12/2015

I was pleased with the accommodations as well as the friendly staff. George checked us in and out- working over Thanksgiving with a smile on his face. I was very satisfied with the service, the breakfast and the room. It's proximity to the thruway is perfect with plenty of restaurants nearby.

"very clean."

4
29/11/2015

Very clean. We ended up having to book an extra room because of a 21st birthday party. The employees where very nice and helpful. I would surely return. breakfast was also very good. I never had an opportunity to go swimming but the bathrooms in the rooms where heated a little bit higher than the rest of the rooms which was when we had to shower.

"Nice hotel with spacious room."

4
27/11/2015

Nice hotel which was very clean and comfortable. Room was nice and spacious. Check in staff was very friendly and helpful although check out staff was not as friendly and professional. Breakfast could definitely be better, and hot tub jets were a bit to strong which made it not very enjoyable to sit in the hot tub.(Chose hotel because it included breakfast and had a hot tub) Would definitely stay in this hotel again but wish the breakfast was better and hot tub could get fixed up so it was enjoyable to sit in. Hotel was right off the highway and very easy to find.

"Everything we hoped for and more..."

5
10/11/2015

A surprise overnighter with family was the reason for our visit. The hotel employees were very nice. Clean hotel, great pool and hot tub. Convenient location and the kids loved the cookies and juice. Super fast room service with more towels. Would definitely recommend to others

"OUTSTANDING!!"

5
09/11/2015

Exceeded all my expectations! Spotlessly clean, quiet, comfortable, and the staff is absolutely superb. George, the front desk manager, goes out of his way to accommodate whatever needs you have. I had a terrible experience at another hotel and he upgraded me when I chose to stay here instead. I will never stay anywhere else ever again in Syracuse!!

"Nice"

4
09/11/2015

The room was nice and big. The beds were soft but not too soft. The TV worked great. The breakfast was very good. The pool was nice as well as the jaquise. The bathroom needed work, it had an odor but was passible.

"Meh, just average"

3
05/11/2015

Stayed here for one night as a stopover between Canada and New York City. Choose it mainly due to the proximity to the Destiny mall. Bed was comfy and it is fairly clean but don't have much more to say. Close to the highway so you do get some noise and there is nothing really close by around it. I did request a renovated room - it did not look renovated. Smallest shampoo bottles I have seen - barely enough for 3 people that we were. Breakfast was ok. All in all, average!

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear TravelonJo, Thank you for your review regarding your recent trip. I am sorry we did not completely exceed your expectations. I will definitely take your comments into consideration while endeavoring to improve our facilities for our guests. I do hope you decide to stay with us again. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"great stay"

4
30/10/2015

Good location, clean rooms and very friendly staff. Stayed for a conference at a nearby hotel couldn't get a room at that location, glad it didn't work out, the rate was cheaper than the conference hotel and was better. Very happy with the hotel overall.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Colleen M, Thanks so much for the wonderful review! We are very happy to hear that you enjoyed your stay with us. We are equally glad that the hotel your conference was being held at was sold out and we had the opportunity to welcome you here. I hope we have the chance to welcome you back to Syracuse again! Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Affordable and spacious"

5
30/10/2015

Reasonably priced, clean, tastefully decorated. Couldn't ask for more. Many hotels in the area were much more expensive. The staff was very polite and helpful. I would definitely stay here again and would recommend it to friends and family.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Jennifer A, Thank you so much for your great review to share. We are so glad you enjoyed your time with us. I am honored to work with such a hard working and passionate team. They are amazing and I appreciate you seeing their hard work. We would love to have you back with us. I can assure you it's always a great time in Syracuse! Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Breakfast"

4
30/10/2015

The rooms at this hotel were clean and in great shape. I was really impressed. The one thing that was disappointing was the Breakfast. Danishes were stale and the coffee was horribly weak. If they could get the breakfast on the right track this place would have gotten five stars to me. If I am ever in that area again I will definitely stay there again.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Stephanie S, Thank you so much for being our guest, and taking time to review us. I'm so happy to hear that you enjoyed your stay and chose to rank us as "very good." Our team strives for excellence, and I will certainly review your constructive feedback with the team regarding the breakfast. We want to make sure every aspect of your stay is a great experience! Again, thank you for the great review. We look forward to welcoming you back. Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Clean Room, Nice Staff - Good Experience"

5
26/10/2015

The staff was friendly and made you feel at home. The rooms were clean. The hallways were well lit. The breakfast in the morning was good. My only issue was that I didn't have time to go to their indoor pool.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear Howard G, Thank you so much for having chosen to stay with us during your recent trip to Syracuse. We greatly appreciate your kind review. I am please to see you enjoyed our hotel despite the fact that you weren't able to enjoy our indoor heated pool or jacuzzi. We hope to see you again should you decide to revisit Syracuse, only next time be sure to bring your swimsuit! Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Nice stay"

5
25/10/2015

We spent several night this past week. We had the king suite. It was very large with a sitting room area with a separate TV etc. The check in was very easy. The room was clean and the bed was very comfortable. They offer an assortment of items for their breakfast which were tasty

"Good service, new, very clean"

5
20/10/2015

Staff was VERY pleasant and helpful. Hotel and rooms were clean and new. Continental breakfast had many options although not very healthy ones. It was standard fair. Near highway without highway noise. Several eating options within reasonable distance. Would definitely stay here again.

"Very comfortable beds"

5
19/10/2015

Very Clean and comfortable. Price was reasonable. We were just driving through Syracuse and wanted to stop for the night and visit with family. My sister inlaw was staying here and it allowed us more time together.

"Great customer service"

5
14/10/2015

Stayed one night while shopping in nearby Waterloo and Syracuse. From the minute we walked in the customer service was excellent. We were greeted by a very friendly and helpful lady who not only directed us to local shops and restaurants but also chatted with us about our trip. The double queen room was large and comfortable. The shower was good and shampoo, etc. provided. The pool was a bit cold but the hot tub was lovely. Highly recommended.

"Great Stay"

5
13/10/2015

We stayed here on our way home from an East Coast vacation. I would like to say thanks to Babs who checked us in and even upgraded our room, you're awesome. Also thanks to Jennifer and George for all you did. George you rock !!!!!, thanks for going out of your way and making it an enjoyable visit. Room was excellent and hotel staff was great. First time at this hotel and I'd stay here again if I'm in the area. What more can ya want.....clean and comfortable rooms, good price and an awesome staff. THANKS FOR A GREAT VISIT.

"bad choice"

2
09/10/2015

I expected more services, at least a kitchen or sandwiches on hand.. really was spoor selection in the vending machine too.. potato chips and chocolate bars aren't healthy food choices.. I doubt I would stay there again..

"Great Stay"

4
07/10/2015

First time at this hotel on way to Boston, was very clean and staff very friendly. Booked a stay for the return trip since I knew this stay was good hotel. Staff was very friendly and hotel was right off the highway easy to find.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear Amy Y, Thank you for staying at the Best Western Plus and for taking time to share your recent experience with fellow travelers. We are delighted to know you had a great stay and for allowing us the opportunity to earn your business! We look forward to welcoming you back to the Best Western Plus Liverpool on a return visit to Syracuse. In the meantime, we wish you safe travels! Sincerely, Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Delightful few days"

4
03/10/2015

We stayed here three nights for a long football weekend. We found the setting delightful. A lovely pond accents the entrance and provides a quiet venue for coffee in the mornings. The staff was friendly and helpful. The breakfast was...as expected. But the room exceeded my expectations. The bed was wonderful and while the hotel is obviously not a new property, the rooms have been well kept and were meticulously clean. We would stay here again.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear ByronCFP, Thank you so much for the great review. I am so happy to hear how much you enjoyed your stay. As the General Manager, there is no higher compliment then when my guests let me know about their stay and that they would stay with us again. Thank you again. We look forward to seeing you again soon! Kindest Regards, Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Best wwestern plus - Liverpool"

5
02/10/2015

this was a very clean and well run hotel. service excellent. breakfast very good though I would not use powdered eggs! Bed very comfortable and hotel very quiet. Hot tub very nice. Would def stay here again and/or recommend it,

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Dear Robert C Thank you for posting your review describing our location and product offering. I have heard time and time again about what a great nights sleep my guests get when they stay with us. Some have even said they slept better here than at home! I'm also glad to hear that you enjoyed our breakfast buffet. Just to clarify, we do use real eggs, not powdered, but we also offer a wide variety including make your own waffles if the eggs aren't to your liking. Right now we are featuring a delicious Pumpkin Spice waffle and I have heard they are wonderful! We look forward to seeing you during your next visit in the area. Safe travels. Sincerely, Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Stayed Going and Coming"

4
02/10/2015

Recent trip to New England made this a convenient stopping place for over night stay. Room was well kept and staff was very helpful and accommodating. The morning breakfast hostess, Barbara was just that ....a friendly hostess that met guests with a smile and welcoming greeting. Breakfast bar was kept full and tables clean as guests ate and left to check out. She was a reason we stayed again on our return trip to Ohio. Parking space is a bit limited but overall , pleasant over night stays.

General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review
Thank you for reviewing your recent stay at the Best Western Plus. I am pleased to hear how much you enjoyed breakfast and found our staff so delightful. I appreciate your feedback and hope to see you on your next trip. Safe travels! Jennifer Czarniewicz General Manager [email protected] 315-701-4400

"Best Western Liverpool"

5
30/09/2015

This hotel was very comfortable and clean during our stay, we had a very large room with a refrigerator, microwave and coffee machine. Also had a sink by the appliances which made it easy to make coffee and brush your teeth while your spouse in in the bathroom. We had no issues at all, plenty of parking, easy to enter and exit the property. No services within walking distance but a fairly short drive got you food, drinks, gas etc. We were very happy with everything and everyone we had contact with.