Best Western Plus Hotel the Inn of Lackawanna,  Lackawanna

4.0/5  - basé sur 269 notations.
2500 Hamburg Turnpike, 14218-2507, Lackawanna, United States - Ver el mapa
+1 716 821 0030 +1 716 821 0010

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  • Piscina climatizada
    Piscina climatizada
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Alójese en este confortable hotel de Lackawanna, Nueva York, si desea conocer de primera mano las increíbles atracciones que Buffalo ofrece a sus visitantes, como las Cataratas del Niágara o los apasionantes partidos de los Buffalo Bills. El Best Western Plus® the Inn of Lackawanna, que goza de una estratégica ubicación a menos de 1,5 kilómetros de Buffalo, Nueva York, ofrece el espacio de alojamiento idóneo para huéspedes en viaje de negocios o de placer. Nuestros huéspedes podrán admirar la belleza inigualable de las mundialmente famosas Cataratas del Niágara o visitar la amplia variedad de atracciones locales como Peace Bridge, Hamburg Fairgrounds o Erie Basin Marina. Los aficionados a los deportes podrán disfrutar de los apasionantes partidos de los equipos locales en el estadio Ralph Wilson o en Dunn Tire Park. Asista a uno de los partidos de los Buffalo Sabres o a alguno de los multitudinarios conciertos celebrados en el recinto First Niagara Center. Este hotel de Lackawanna goza de una privilegiada situación junto a numerosos centros comerciales y recinto de celebración de eventos anuales como la Feria Anual de Erie. Los huéspedes en viaje de negocios que se alojen en el Best Western Plus® the Inn of Lackawanna podrán sacar el máximo partido a la proximidad de nuestro hotel a importantes sedes corporativas como Ford® Motor Company y la U. S. Coast Guard. Nuestro hotel ofrece, asimismo, un magnífico centro de negocios y salas de reuniones con capacidad para 25 personas, por lo que constituye un excelente recinto para la celebración de eventos junto a Buffalo. Disfrute de su estancia en nuestro hotel. Independientemente del el motivo de su visita a Lackawanna, en el Best Western Plus® the Inn of Lackawanna se sentirá como en casa. Nuestras habitaciones cuentan con un completo equipamiento con acceso gratuito a Internet de alta velocidad, televisión por cable y vía satélite con HBO® y nevera. Nuestros huéspedes podrán disfrutar cada mañana de un suculento desayuno continental gratuito. Entre el resto de servicios del hotel se incluyen una piscina cubierta climatizada y gimnasio. Nuestro cordial personal estará a su completa disposición durante su estancia. Realice su reserva hoy mismo y ahorre en el Best Western Plus® the Inn of Lackawanna. Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 269 huéspedes
Certificate of Excellence
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
89
Muy bueno
 
100
Bueno
 
51
Mediocre
 
20
Horrible
 
9
Con amigos Con amigos 29
De negocios De negocios 30
En familia En familia 106
En pareja En pareja 81
En solitario En solitario 14
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Best Western Plus the Inn of Lackawanna,Lackawanna
  • 4
    « Not Bad »

    Good clean, spacious room. I would say the bed is above average. Whirlpool worked well, which isn't the case at other hotels. Maintenance staff a little slow on other item. Staff was mostly above average.

    5
    « Great location, great people , nice room »

    Stayed here while attending a workshop . Staff were friendly and inviting. Hotel was convienently located, clean and comfortable. We enjoyed the time we were there and will stay there again next time we were there.

    4
    « Great Value »

    We were happy staying at this hotel. I have a very sensitive sense of smell, and look for places that not only appear "clean enough" but also "smell clean", and therefore, usually end up paying more for that level of cleanliness. It was a bit further away from the centre of things, but worth the value to us. It was not five star level, but suited our standards. The one thing we did not care for was the strong and heavy blowing fan in the HVAC unit, but it still smelled OK.

    3
    « Best Western Minus »

    We've stayed at Best Westerns before in various US cities and this one is below the usual Best Western standard. First the good. The linen and bathrooms were clean. So were the pool and breakfast area. The staff was very friendly and accommodating. The location was perfect ? close to downtown Buffalo, good restaurants in the area, and only 20-30 minute ride to Niagara. Now the bad, the breakfast was close to non-existent. Hardly anything to choose from and of poor quality on top of that. Since breakfast was included in the price, I'm sure that might have been a selling point for a lot of people. Rooms need updating, although as I mentioned they are kept clean. Advertised printer in PC room didn't work. Overall, for what we paid it was still a good deal, but, as I mentioned, this was below our expectations of Best Western chain.

    5
    « Lion King Trip at Shea »

    After a trip through the NYS blizzard, we were very happy to be greeted kindly and have a warm, comfortable room. We were planning on using the fitness center but arrived just in time to see the show. Breakfast was all we needed.

    2
    « This has alwasy been our "go to hotel" and it's gone way downhill »

    Best Western Lackawanna you should be ashamed, this used to be a nice place to visit with friendly helpful people. Let me start by saying we have stayed at this hotel at least 20 times over the past few years. When we want to shop in the Buffalo area we always stay here as we really really liked it. But this time was way different. Let me tell you why 1. Not that big of a deal but we are platinum members and requested early check in and the front desk said no way they were full (I had my doubts) 2. We asked for an upgrade again we were told no way (I had my doubts) 3. When we finally got our room it overlooked the lobby so we had a view of the awning and a cars 3. Here is the kicker....so the hotel has Free Breakfast....that was a joke. The woman looking after the breakfast area was nowhere to be found. The fridge was empty of yogurts, no bread, one piece of cold sausage and a handful of eggs. There was a line up of hungry guys who stayed after a football game and nothing. Coffee was all empty, milks were empty. A few people went to the front desk to complain and it seems they were not concerned and said they don't look after the breakfast area. Finally the lady looking after the area came back and filled the coffee and left. Awful!! So we thought ok maybe it was a bad day but as we were there for 2 nights we noticed the next morning the same Non Service. When we asked for yogurt she went to the back room gave us one and left....but didn't proceed to fill the fridge for other people. ( I have attached pictures if anyone is interested) 4. Another review mentioned the smell of urine and I agree with that. The carpets in the rooms need cleaning as it smelled like urine and smelly feet 5. The mini fridge in the room leaked, made loud noise and froze everything we brought The best part of this stay was checking out. Next visit to the area we will be going elsewhere

    2
    « Get away »

    Not a very good Best Western wouldn't recommend it I did it for the second time will never do it again terrible breakfast just terrible in general not a very pleasant Hotel just wasn't very happy with it never do it again

    3
    « Sleepless night »

    BED was so very HARD unable to get a restful sleep made our body's hurt all over & kept us awake. Not happy ! Then to drive another long distance tired was not fun. We had driven 8 hours to get to the hotel just wanted a hot bath and a good nights sleep.

    4
    « Best Western Plus the Inn of Lackawanna »

    We arrived quite late at night. Our stay was very comfortable. The hotel is at a quiet location away from the noise of the city. Reasonable continental breakfast. Clean rooms, TV and high speed Internet. Were able to do a late checkout

    1
    « Best Western Lacksalotta »

    We were assigned to stay at this hotel by a girls hockey tournament. Not sure it was vetted properly. Located next to a strip club. Rooms were dirty. Some rooms smelled of urine. One member found a condom in her bed. It was not appropriate for girls hockey team lodging. Whole team checked out after one night. Front desk staff was very nice to us and understanding when we left.

  • 4
    « Best Western Plus Lackawanna NY »

    Great place to stay for Downtown Buffalo, Sabres or Bill's games. Close to both venues, easy to get to. We hung out downtown Buffalo for the evening and took an Uber back to the hotel for only $10. Clean, friendly staff.

    4
    « not bad for a nights stay »

    Very courteous desk clerk and maids. The local manager was an issue. Unavoidable circumstances could not make the first night and manager would not cancel the reservation and return our money. Breakfast was good. Rooms were clean and bed was comfortable.

    5
    « Happy »

    We had to transfer from a Best Western that was subpar. I had found this on the internet so not sure what to expect. We were thrilled with a clean room and up to date facilities. Housekeeper did a great job keeping us happy the whole week. Breakfast was average but good enough for me. Don't be put off by location it was easy access to Buffalo, Niagra Falls, and airport.

    3
    « Good, not great »

    Property was well maintained, close to Buffalo and highways. Neighborhood is not great, old industrial and neglected. Breakfast was adequate, Friday staff was friendly, but Saturday and Sunday staff wasn't. Bathroom was large, clean and updated. We booked via booking.com and front desk staff wouldn't honor a best western gift card, first time that had ever happened to me. Hotel is adequate for a good night's sleep and breakfast.

    3
    « Ok Hotel »

    Ok hotel at reasonable price, good security (which is hard to get in Buffalo), good helping stuff; building is a bit rundown, but the rest is fine. Swimming pool was nice, but the water was cold (it seems one of their boiler was being fixed). Breakfast was good, the service was excellent.

    4
    « BW Lackawanna, Ny »

    Hotel is very clean as are all the Best Westerns i have been in. The staff is very helpful and polite. We were just staying for one night on our way to Canada and were very satisfied with the overall experience.

    5
    « Excellent Property »

    This is the jewel of the area. Everything about the property is excellent. It's close to where I was working and no problems at all. Staff was really down to earth and friendly. I liked that! Yeah - I'd definitely stay here again.

    5
    « Best Western Plus, Lackawanna, NY »

    We were pleasantly surprised with this Best Western. The room and bathroom were beautiful, clean, and fresh. The bed was comfortable. All of the staff were great, but especially Karen at the evening check-in desk. She was caring and compassionate. We arrived with car trouble and she gave us a $20 discount on the nightly rate which was a blessing!

    5
    « Great Place »

    Staff is great. Hotel is very clean and reasonably modern. Close to downtown buffalo and close to New Era Field. Tim Horton's and Liquor store right next door. Breakfast is excellent. I would recommend this hotel to anyone looking for great accommodation at a reasonable price.

    4
    « Best Western Lackawana »

    we had a great stay at this hotel it was quiet and Buffalo was not far away with a beautiful waterfront the hotel staff was pleasant and accommodating the breakfast was really good the pool was also enjoyable I would stay here again

  • 4
    « Vacation time »

    The hotel was clean and the staff very helpful. My only complaint was that they advertised a heated pool which we really needed to ease my husbands pain. It was not heated and the room with the pool was cool so it was not helpful and the staff was not allowed to change the settings to make it heated. They agreed that the pool was not heated as advertised. If you like to bike, there is a great park and bike trail along the Buffalo harbor within minutes of the hotel.

    4
    « Close to Buffalo, Ok Hotel »

    The best thing about the hotel is the location to downtown buffalo. It is only about 5 miles and is probably a good alternative to a downtown hotel. The hotel is fine nothing special. The room was fairly clean but the bed was a little on the firm side for me. It's an average hotel and good for a night or two. There is a very nice convenience store/gas station about a block away. The breakfast was ok just a continental breakfast and I didn't care much for the eggs but the rest was fine. I would stay here again if I needed too.

    4
    « Average best western hotel »

    The hotel was clean and the staff were pleasant. The breakfast wasn't terribly good and the bed wasn't great, very hard. the pillows really needed to be replaced. That being said it was okay for one night.

    2
    « Very disappointing for price. »

    Side chair was covered in stains. Not sure if they change their sheets since my husband woke with random dirty sticker stuck to him. Coffee maker had old used packet in it with mold. Price $247, epic fail!

    3
    « Nice Property and Good Location »

    I have stayed at this hotel twice now. Both times the room was clean and front desk staff very pleasant. The hotel is located in a good location for New Era Field (Buffalo Bills), Coca-Cola Field (Buffalo Bisons), canalside, Harbor Center, Key Bank Arena (Buffalo Sabres), and downtown Buffalo. Breakfast was so so...nothing spectacular, but good enough. Only complaint is the rate jumped about $70 from one night to the next for the same room (Thursday night vs. Friday night) with no major events that I'm aware of happening in the area that weekend.

    4
    « Needs improvement »

    I have stayed at this hotel several times in the past year. In spite of the hotel not being very old, it is already showing signs of needing better upkeep. The breakfast was also not up to the quality it had been previously. All this is fixable. The staff were friendly and helpful. The TV channel lineup was one of the most complete, and included MSNBC, CNN and TCM, for quality classic films. It also included Canadian tv. This hotel is the only one close to my friends in Lackawana and others in the Buffalo area.

    2
    « Lovely looking exterior, friendly receptionist and large room! »

    Arrived at the hotel about 10pm and was greeted by a friendly receptionist. Walked to our room, opened the door and was hit with a sharp musty smell. The room was very large. The bed was comfortable. The pillows were small and seemed cheap in quality. In the early morning, I could hear children crying and water running on all sides of the room and above the ceiling. That caused me to wake up early. There was no iron or ironing board in the room. Maybe you had to go to the self serve laundry to iron. The breakfast was not appealing. I had one bit of scrambled egg and would compare it to eating sawdust. (Working in a wood shop sometimes I would get a bit of sawdust in the mouth.) The corn beef hash looked terrible but it tasted better than the egg. The orange juice was the color of light lemonade. The breads seemed to be of a poor quality. Did not appreciate the staff coming in to have breakfast while there was a fairly large line up for breakfast. Nor have I ever seen a cup on the breakfast buffet counter marked "tips appreciated". The breakfast server was not pleasant. When I greeted her with a smiley good morning, she looked at me and walked away with a frown. Of all the Best Western Plus hotels we have been at in Canada and the US, this was the worst breakfast I have ever had. We left in good spirits because the friendly night receptionist was on morning duty and was very helpful and pleasant!

    1
    « NOT WORTH THE RATE PAID. HORRIBLE. »

    I booked this hotel last minute after booking another Best Western in the area only to arrive and being told that the hotel was sold out....which my reservation was made through the Best Western website, but whatever. I have worked in the hotel industry for over 20 years...so I am pickier than most. However, I am also able to understand the operations side of a hotel and have some empathy... This property was the exception to my tolerance level. Since this was a Best Western "Plus" I figured that at the very least it would be clean, decent amenities and A/C. WRONG. I am a Best Western rewards member... no water or welcome bag upon check-in. Not even a smile for that matter. In the room, the lamp (which is the first thing I noticed) was broken and the shade was smashed. The A/C was blowing out HOT air when set at 64 degrees. There was NO toilet paper, used amenities and not enough for two people and one towel. The rest of the hotel was dirty, unmaintained and seemed half finished. The bed was lumpy and horribly uncomfortable and pillows felt like throw pillows. My recommendation? If there are no other hotels available.... sleep in your car.

    5
    « Good value »

    Just outside of Buffalo. Could find any rooms in the city but that turned out to be ok. This BW is only a 5 minute drive to downtown Buffalo. Rooms were clean staff was nice. Breakfast bar was good. So for the value the place was good.

    3
    « Expected Better »

    We have been staying at Best Western hotels for a while now, mostly because the majority of them accept pets and we travel with our dog occasionally. This time, we were on a couples retreat and our dog had a sitter. We chose the Best Western Inn at Lackawanna because it was a Best Western and we thought we knew what we were getting. There were a few things that were disappointing. First, the staff overall could have been friendlier. I'm not very good at remembering names, but the young man was okay and directed us to local restaurants. The overnight person, however, was not as nice and questioned why we were asking for two additional pillows. It is a medical issue and rude to ask. There was no hairdryer in the room. There were screws on the wall where it was supposed to be. When I checked with housekeeping I was told there were no extra hairdryers. I am a tall person, but I had a difficult time getting onto the bed. It was quite high and I had to jump to get on, which caused extreme discomfort in my arthritic knees. The opposite problem was the toilet which was too low to the floor and again a problem for my knees. That was a design error and had nothing to do with the staff. The wifi kept disconnecting which was frustrating as I had some work I had to do. Also, the lighting was odd. Instead of the lamp being on the desk, it was on the cabinet with the TV which caused a glare and annoyed my husband. The woman taking care of breakfast was not pleasant at all and she was slow filling the hot foods. When one guest asked if she had more sausage, she didn't answer, just turned away making a face. Eventually, she did bring more sausage, but by that time the guest had left. We did have a chance to enjoy the pool and fitness center during our stay. We liked the convenience to the lake area where we had to be. Would we stay here again? I doubt it.

  • 4
    « Great hotel for a family »

    Great location and close to everything in the immediate Buffalo area. The hotel was always nice and quiet, being inviting to all guests for a restful night. Breakfast is okay. Scambeled eggs and made to order pancakes are served daily in addition to a variety of breads, cereals, juice and coffee. The cheese omelettes are really good when served every few days. French toast sticks were served a few times over a week and were always very soggy and unappetizing. Overall, this location is of great value, especially if you are there 3+ days and take advantage of the extended stay promo rate.

    5
    « Nice, quiet, awesome beds »

    I had a great experience on my 1 night stay, friendly staff, nice room ( doble beds) beautiful bathrooms, continental breakfast was good too.. We enjoy it.. Forgot to mention the pool and the exercise room, small but has was you need.

    3
    « Nice for the cost »

    I stayed here for a few nights while visiting friends in the area and was satisfied with the cost for the value in comparison to other hotels nearby. The breakfast was not very good but the location was great to get downtown and the rest of the stay was pleasant and uneventful. The room was clean and the bed was comfortable but there was no microwave in the room which I found to be odd. Overall a decent value for my travel.

    5
    « Great hotel close to water, easy to get to downtown »

    We stayed here while doing a family trip to explore the history of Buffalo and it was delightful to be so close to the city but also with access to the lake and outer harbor. I would recommend this hotel!

    4
    « Nice 1 night stay »

    First room we were given smelled very strongly of cigarette smoke, but they moved us right away to a new room without a problem and that room was fine. Very comfortable bed. Did not use any other amenities.

    5
    « Weekend Visit »

    I stayed at the Best Western Plus the Inn of Lackawanna for the weekend of April 21 to 24 for a friends reunion in Buffalo. The hotel is very conveniently located on Hamburg Turnpike, within minutes of downtown Buffalo. The room was absolutely beautiful and very tastefully furnished. Super clean and comfortable. The bed was extremely comfortable for restful sleep. Breakfast was included; egg patty, sausage patty, breads, cereal, coffee, juice, mini donuts, make-your-own pancakes appliance. There is also a Tim Horton's /grocery store two doors from the hotel with many food item choices. A good choice for breakfast sandwiches and coffee. This was my second stay at this Best Western, and I would stay again. The staff is very friendly and helpful. Maid service is excellent. Really clean room. Plenty of towels.

    1
    « Lacawanna »

    Don't stay here. It is next to a sex shop. Very sketchy area. Shower head was leaking. Water was hitting the ceiling and spraying out of the shower. Sink was clogged when we got there and drained extreamly slowly.

    5
    « Best Western Plus the Inn of Lackawanna »

    The Best Western Plus the Inn of Lackawanna is a great place to stay if your looking for a nice clean safe place to stay in the Blasdell/Lackawanna area. The soft beds save me at the end of the day and the free hot breakfast is a great way to start your day.

    1
    « The getaway »

    My husband and I 19th Anniversary,We have 10 kids and we thought it was going to be a awesome relaxing fun night ..Wrong! We came there to enjoy ourselves.it would be nice if there was some way to be notified or told that certain things are down before we ck in..

    4
    « What I've come to expect from Best Western, enjoyable stay »

    Three buddies and I stayed here overnight on a Saturday in anticipation of the Bills game the next day. The hotel itself feels like its in the middle of nowhere but its actually 10 -12 mins from the stadium. Comfy beds, clean rooms with modern furniture and a great continental breakfast (except for the corned beef hash, that was dreadful and I usually like corned beef) all for a reasonable price considering their proximity to downtown (5 mins) and the stadium. Nice pool area and fitness center and the staff was courteous and helpful. If I'm able to return for another game next year I'll probably stay here again.

  • 5
    « Nice hotel »

    Nice hotel ... Friendly desk clerk ... room was clean and the bed was comfortable ... I would definitely stay there again if I ever find myself traveling in that area. I didn't participate in the morning free breakfast offered but people seemed to like it.

    3
    « Nice, quiet location »

    Stayed here for a few days last September. Quiet location, with a great coffee shop next door, highly recommended. Front desk staff was remarkably accommodating. Plenty of free parking, and a nice continental breakfast was inclyded.

    4
    « Very comfortable and very accessible from the freeway »

    We stayed here on two separate nights during the week - as we were traveling in the area. The first time was on a Friday night and the next time was on a Monday. We enjoyed being there both times. On Friday we intended to do laundry. It was so convenient to have a washer and dryer on location. They were easily accessible - close to the breakfast area. We were on the first floor on Friday night and on the second floor on Monday. Both locations were just fine. The road in front of the hotel is located far enough away that there is no street noise at all. Everything about this hotel was comfortable. The beds, the bedding and the amenities in the bathroom. They take good care of the rooms and the public areas. One note about breakfast - there is not an abundance of every food item. So if you want a lot of choices, you may want to go there early. We would gladly stay here again if we were in the area.

    4
    « Trip to Buffalo area »

    Everything was great about this place except for the beds. They were so hard. It was like sleeping on a marble slab. I actually had to see my chiropractor when I got home from this trip. Glad it was for only one night.

    3
    « Looks great on surface but... »

    Stayed here because it was relatively close to New Era Stadium for Bills football. Outside and lobby look very nice. Room was king-size with whirlpool and faced the back of the property. Breakfast was a step up from usual boiled egg. However, I got little to no sleep because I could hear someone else's TV until 3:30 in the morning plus the plumbing is really loud - could hear other people running a bath or taking a shower. The bathroom fan comes on automatically with the bathroom light and is also really loud. I woke my husband up a couple of times. The people above us were also loud - must be little to no insulation in walls and floors. The bed wasn't too bad in terms of comfort but the pillows were horrible - basically bags of foam chips - like when you wash a cheap pillow. Some guy was doing recycling and garbage below our room at 3:30 in the morning as well. The carpets in the hallways need to be cleaned. We put meat and salad in the fridge but both froze overnight. With some attention to detail this would be a much better hotel. Also consider putting in lamps and/or outlets with USB slot. Did not think we got value for the money - over $200.

    4
    « Spitting pancakes! »

    This was a typical Best Western. Small indoor pool, basic amenities. There was a conference hall too. The morning breakfast was nice. They even had French toast sticks. The pancakes were made automatically by machine. If you press a button, it will spit out a pancake in about 45 seconds. The kids loved it. Not much else to say about this hotel. It was a very quick one night visit. Staff was friendly.

    4
    « Good clean property »

    Nice clean hotel. Had a great shopping trip and a very enjoyable stay at this hotel. Rooms were clean and beds were comfortable. Lobby area was kept nice and clean and the staff were very pleasant. The manager was having a very difficult time with the computer system when we checked in so it took an extra couple of minutes. It was still a much faster check in than I've experienced at other hotels. I even received an email apology from the manager upon my return home (which was totally unnecessary). That just shows how much they care about their customers.

    4
    « Good points & bad points »

    With the exception of a piece of broccoli on the wall, the room was fine. Internet service was fast & the bed was comfortable. The vanity in the bathroom is a bit high (I'm short so it was high to me). The breakfast could use improvement. We called ahead and was told what they have. However, there wasn't much. I suppose the items rotate. There was one omelet and it was a bit overdone. The bacon was greasier than usual and way overdone. All I got was one blueberry muffin. My husband got bacon and the last omelet and we had to take it back to our room because there are very few places to sit. Would I stay here again if in the area? Yes. I would eat breakfast elsewhere though.

    5
    « Review of my trip to Buffalo and stay at Best Western »

    Excellent service was provided as mentioned above and checked off on the survey. I don't think that it will be necessary to add any more additional information. Make sure you award Bob for his excellent service.

    3
    « Great location, nice staff but the rooms need cleaning »

    Great location, nice staff but the rooms have gone down hill over the past few years. With all the new hotels popping up in the area, I don't want to leave but I will. The carpets needs cleaning. The bathrooms updated.

  • 5
    « Friendly Staff »

    Comfortable, clean rooms. Friendly Staff. We stopped at this location because of a trip we were taking. We only stayed one night. The staff was very helpful. The beds were very comfortable. It was a good location from RTE 90 Several types of restaurants nearby. you do need a car.

    3
    « Not bad but not great either. »

    We have not had much luck with the Best Western chain in the past but decided to give this location a try after not staying at a Best Western in over 5 years. It was okay, nothing here wowed us. The hotel was clean but only as clean as it had to be. Not really detailed clean. The beds are firm (not what we like but some people like a firm bed). The room A/C seemed to keep the good sized room at a nice temperature. The breakfast was okay but the hot items were only lukewarm and not hot. It also offered cereal, waffles, one flavor of yogurt, breads, mini muffins, cereal, juice and coffee. The pool looked to be okay but we didn't get to swim because it was closed while we stayed here. Which was disappointing. I am not sure why it was closed, a handwritten sign on the door said "out of order"?!?! Our room keys kept not working and needed to be reactivated. The bathroom was a decent size, the shower had a waterpike massaging shower head but ours would not change settings, it was stuck on the normal setting. I would stay here again but only if I couldn't get a decent price elsewhere.

    4
    « served us all »

    even though we had lots of complication, different arrivals et al, we were well served, even with a pro football game nearby that night... great breakfast, elegant room, bed a little too high off the ground for us shorter people... this is a fine outpost for downtown buffalo visitors, about a 10 minute drive except during rush hour, but it is quite a ways to Niagara falls, advertisements to the contrary... nice breakfast well serveed

    4
    « Buffalo wedding »

    This hotel was very nice. It was located a few blocks from the wedding which was very helpful I felt the bed was hard. otherwise it was a nice place to stay. Breakfast was ok but eggs were rubbery tasting, sausage was eatible but not great, waffles were wonderful.

    3
    « Room was nice but....... »

    Our room was clean. The bed was very hard but had lots of pillows. If your on the short side you might not like the bathroom. The sink is high and set a little back. I was surprised at how high the side of the tub was. The fan came on with the bathroom light and it was loud so talking was almost impossible. The heat/ac worked great. The breakfast left a lot to be desired. The eggs were so overcooked they were crumbly. The sausage was just weird. I didn't even bother after after the first day. The pool was ok but could use some cleaning. The water was clean but the sides of the pool aren't. I could scratch the dirt off with my fingernail. And with no clock in the pool room there was no way of knowing when it closed. They need to work on getting rid of the spiderwebs from outside. Not a bad hotel but I expect more from Best Western. Staff was very friendly and helpful.

    4
    « Basic hotel at a good price »

    Friendly staff, clean and comfortable room. The hotel is what you expect and parking is convenient right in front. The hotel is in a nondescript area but is quiet. Free breakfast is the typical processed food variety.

    4
    « Nice price and clean »

    Look in Trip Advisor as I usually do and found this hotel. I used my AARP discount and got the room for $118. The rooms are clean and the indoor pool is also nice. The staff is very friendly and helpful. They sent us to Rodneys for dinner. Very good food.

    5
    « Heavenly »

    After a long day of walking around Niagara Falls I decided I was too tired to endure a four hour drive back to Binghamton. Thankfully this hotel had one room left and it was a king bed. The bed felt great on my weary body after a much needed shower. The room was clean, the tv was fine, the free breakfast was decent.

    1
    « Not the best »

    This hotel was semi new but beat up, noisy and the staff was incredibly grumpy especially the person running the from desk in the day. Not in a safe area either stay away from this hotel. Close to Ralph Wilson Stadium was the reason I was there. Beds are hard, tv was ok and no real places to eat close by.

    3
    « Nice, but noisy »

    We stayed here one night. The room had an overall good standard, and had a helpful folder with restaurant menus, etc. A taxi ride into town was about $20. The only complaint I had, was the lack of soundproofing between the rooms and the hall. I awoke early in the night, because a person in the neighbouring room was speaking loudly on the phone. In all fairness, I'm a light sleeper, but I could actually hear a lot of what was being said. A few minutes later, I could also here what a couple was talking about in the hall.

  • 2
    « Very bad experience »

    I stayed for one night at this hotel. In the morning during the breakfast, I noticed there's meat pieces in the egg. I asked the lady at the front disk if there's meat in the eggs? is there any vegetarian option? she replied in a very rude way, THAT'S WESTERN BREAKFAST, IT HAS HAM. I though she will apologize for not having a vegetarian option, or offer some other choices (since they make new food every few minutes). She ruined my day. I travel a lot and never had a similar experience like this before. Don't know how they don't realize that a lot of people are on restricted diet. I will never go to any best western hotel again. I'm planning for several summer trips and a week long stay for a conference and I'm avoiding all best western hotels.

    3
    « Good value for money »

    We stopped here before embarking on the 219 South. The hotel was good value for money and was clean and provided good sleep quality. Breakfast was average. The nearest restaurant were a bit off but still within driving distance. A good budget alternative.

    5
    « Girls' road trip »

    My friend and I embarked on a 3 week road trip from West to East and back. We really didn't have plans and pretty much winged it. This was a great place to stay. Nice staff. We have stayed most of our nights at Best Western Hotels with the exception of 2 nights where there were no availability. On any of my road trips, I try my best to secure with Best Western. They have good staff, great value. If you are lucky, you'll hit one of them that has a salted swimming pool. That was great, just floating away.

    5
    « BEST WESTERN, LACKAWANNA »

    Best Western Lackawanna is awesome. The Staff is great!. I would recommend the hotel to anyone looking to stay near South Buffalo. The location is minutes from downtown and is a short ride to the south towns,

    4
    « Good Hotel, Nothing Special... »

    There is nothing nearby. Breakfast timings are odd. From 6:30 to 9:30, many hotels have the timings 6 to 10 while at this place it's bit inconvenient. Nice and Big Rooms. Good Beds and Breakfast. Staff is nice. They claim swimming is heated but it's not. Also there is no Hot Tub. I wish they had Hot Tub at least. Rooms are nice and big but has many Maintenance issues. Working amenities of rooms needs many maintenance boost. Also they should do Deep Cleaning of Lobby and Rooms once every few months to keep it clean of dirt and cobweb.

    5
    « Decent find just outside of town »

    Our group found this place for the NHL Draft due to the price, the proximity of the location to where we needed to be, and because it was a Best Western. While it could be hard to find at first, the location is near a couple of gas stations and close enough to downtown that you can get there in 10 minutes or less and not have to pay the downtown prices. Rooms were comfy and bathrooms were very large. Staff was friendly and helpful through and through.

    5
    « Great stay and breakfast »

    Although there are no stores or restaurants closeby, there's easy access to hwy to get to those things. Hotel was very nice, room was spacious and clean. Breakfast was better than any other free breakfast I've had at a hotel - lots of selection, including hot food. Staff and guests were all very friendly. Felt safe there. One negative thing in our room was the easy chair, upholstery was very dirty/stained, we did not sit in it. Other than that, I would definitely stay here again.

    3
    « Trying to be positive! »

    The room we stayed in was clean with an updated bathroom. The common areas of the hotel, however, could use a good scrubbing. As another reviewer stated, there is little in the way of sound proofing. We could clearly hear groups of children running up and down the hallway. The front desk receptionist was polite and helpful with directions. The area in which the hotel is located leaves a lot to be desired. The hotel is literally plopped in the middle of abandoned steel mills. And, wait for it..., the hotel shares a driveway with an adult bookstore... I completely understand it is beyond the hotel's control, but ugh. So, to sum it up, the room itself was clean, front desk person was nice, and bathroom was updated. And, and...that is all I've got. Probably will seek more appealing options for our next trip.

    5
    « A great find ! »

    Took my mother (age 88) on a little get-away trip and stayed here for the first time. What a great find ! The hotel was quiet and very accommodating to my mother's needs. Staff gave us a room on the main level. She enjoyed every aspect of the hotel. We were not too familiar with the area but the staff were very helpful in assisting us with our questions. Will stay again.

    4
    « Not Close to anything »

    Beds were confortable, rooms seemed clean. Breakfast could be alittle more. There is nothing around here, but if you want Italian food the best is Mulberries. Not far either, I recommend reservations.

  • 5
    « Enjoyed the stay »

    Hotel right off highway in residential type area but no noise from vehicles. Up to date hotel with excellent staff who go out of there way to insure visit is enjoyable. Was offered express check out that I needed and not all hotels do this. Will stay there again when we travel thru NY.

    5
    « Nice Hotel, would return »

    If your travel takes you in this direction, this was a great bargain and a nice hotel. Rooms were nice. Pretty new hotel. Friendly staff. Breakfast was sufficient and exactly as expected for the price. Thank you!

    4
    « i would go back ,nice place! »

    nice place pool is small but perfecit for my boys .not to deep 4'11". They had alot of fun in ther pool. being bigginers on swimming the pool was great for them . room was nice too, big ans spacey. peanty room to put your things.

    4
    « EASY TO FIND AND GREAT VALUE »

    I stayed here because it was close to where I was going and close to other attractions that I was in town for. It was also not far from the airport and easy to get to. The rooms are large (mine was anyways) and over all it was quiet. The bed in my room was a little hard but ask for a few extra pillows and you will be fine. Breakfast was hot and they make a lot of food. They do remove the juice from the machine which was a bummer at night when you just want a bit of OJ. The people were friendly and answered any questions I had.

    5
    « Great Place to Stay »

    For someone who travels alot and mostly stays at 4 - 5 star hotels. I would rank this right up there. Everything was clean. modern and comfortable. I would recommend this to any person staying in the area. You will be impressed. I was and that' s not something I take lightly. Great Stay!!

    2
    « Very Disappointing »

    I specifically picked this hotel because of the amenities it had to offer. Apparently, a water pipe burst from the swimming pool effecting the fitness room, which happened a week prior to my stay. The swimming pool was still closed, but the fitness room had just reopened the day before my stay. These so-called machines were so outdated I thought the elliptical wasn't even safe to use and I had to get the key off the front attendant for the treadmill to turn on! I will never stay at this hotel or a Best Western again.

    4
    « Valentine »

    Very nice hotel but pool very cold. Stay was for a Valentines get away. Trying to get out of the cold and enjoy a little swimming and relaxing by the pool. Pool room was nice and warm but water was too cold to swim in.

    4
    « Clean. Nice staff. Quiet. »

    Despite being next the railway, our room was quiet. No activity on the rails. Multiple breakfast choices. The omelets were a bit tough around the edges but still tasty and appreciated because i eat low carb. I would recommend it. And its only a couple miles from the Botanical Gardens. ( note. That muffin is for my mother ) ;)

    4
    « Very nice place, not for swimming though. »

    Came here for a 2 night trip just to go somewhere for my fiancée's birthday. Spent a lot of time at the nearby mall (about an 6 minute drive) and restaurants. Hotel itself was VERY nice. Lovely lobby, rooms very spacious. Lots of channels on the TV. The free breakfast was perfectly good, and there was free juice and coffee available 24 hours. On the down side, we picked this hotel partly because it had a heated indoor pool. When we tried to go swimming the first night, it was freezing. The lady at the desk apologized and said that they had recently had to top it up, so it would take a little bit to warm up. The next morning, still cold, and that afternoon, and the morning we left. Very disappointing. The front desk lady was kind and polite. A small disappointment though was that I had requested a room off the main floor, and even though (through casual conversation) I was told the hotel was almost empty, we were still put on the main floor.

    4
    « Good hotel for the bar exam »

    Stayed here for the July 2014 bar exam. TripAdvisor won't let me go back that far! Much cheaper than the downtown hotels and was 10 mins drive to the convention centre. Included WiFi and breakfast made it a good value. I got there 2 days before the exam and use the time to get used to the place and study. It was very quiet even though there were a lot of other test takers there. I pretty much stayed in my room the whole time and had my parents bring my food to me. The rooms were clean and comfortable and it a was perfect no frills hotel for my purposes.

  • 5
    « Smokers need to be moved »

    My experience at the Lackawanna Best Western is always pleasant. Rooms are very clean and well decorated. Beds are comfy. The only downside is the smokers congregating at the front entrance. I've stayed here several times and I always have to dodge the cigarette stench from multiple people hanging out front. The smoke drifts into the lobby as well. Otherwise, this hotel is quite comfortable.

    5
    « Lovely Hotel & Room, Very Friendly Staff »

    We used this hotel for a one night stop on a driving holiday from New York to Toronto. We choose it mainly for the free parking, it is a brilliant hotel, we had a large spacious room with a queen size very comfy bed, a fresh continental breakfast with plenty of choice, the staff are very friendly, free wifi in room with good connection. we cannot comment on location but it was easy to find and park, we didn't use this hotel to explore the local area, just as a stop off to continue our journey. Excellent value for money and I would recommend and use again. Only negative was the lighting in the room wasn't very bright overall but there was plenty of lamps to do work at desks

    5
    « Nice stay »

    Our stay here was very nice. The rooms were large and very clean, beds were comfortable. Breakfast was great. The staff very friendly and helpful. We arrived late and we were treated great. We would definitely stay again.

    5
    « Great Stay in Lackawanna!! »

    Great Hotel,I stay there every time in Buffalo for Bills Game or Sabres Games.Close to both venues.Short drive or cab ride. friendly staff nice property.Tim Hortons next door.Ive stayed there at least 10 times since they openened.never had a bad stay!!

    5
    « Friendly and Fast »

    Bob at the front desk was friendly and great at check out. The room was clean and appropriate temperature for volatile Buffalo weather. Wish I could have had a cup of coffee to go when I checked out, but other than that the staff, hotel and room were great!

    4
    « Vacation »

    My boyfriend and I stayed here for a cook of nights when we came to see the Penn Dixie paleontological educational center and Niagara Falls. It was a clean room with a comfortable bed. The room also had a jacuzzi bath which was a very nice perk. Though it was off the beaten path it was not so far you would not go. The breakfast left something to be desired but we were not there for the food. The staff was courteous. Basically I would stay there again.

    4
    « Good Hotel great value »

    Very clean convenient location decent breakfast would definitely stay again if in Buffalo area. I came in for a Bills game and found it perfect for attending an event at the RALPH. EASY ACCESS TO hIGHWAY AND RESTAURANTS

    5
    « Satisfied »

    Fine experience. Close to Buffalo, 6 miles from center city. Good access to main highway. Very near Lake Erie. Buffalo is fixing up their waterfront nicely, Free parking. Eateries are 10min away on main streets. Breakfast in hotel was adequate.

    4
    « Good Value for the price »

    We needed two rooms for two nights for a family function weekend. The hotel was clean and convenient to downtown. I had read reviews saying it was in a sketchy neighborhood but while it may not be in a posh neighborhood, I didn't feel it was unsafe. The breakfast was adequate but I made a few suggestions as to how it could be improved in a post stay survey as I have had better at other Best Westerns. I would stay again if the need arose.

    3
    « it was ok ! »

    it was an ok motel , check in went ok , room had toilet defect , a hole in the wall behind the door , but it was clean .. the next morning at breakfast my bagel had mold on it , threw it away and took something else .. the employee at the morning continental breakfast were great , asking us if we wanted them to wait the change the garbage bags that was a nice gesture..

 

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·Desde el norte: tome la carretera interestatal 90 hasta la salida 55. Siga la señalización hacia la calle Ridge Road/Lackawanna. Tome la calle Ridge Road hasta el final (aproximadamente 5 kilómetros). Gire a la izquierda en la carretera nacional 5 oeste. El Best Western Plus® the Inn of Lackawanna estará situado a unos 800 metros a mano izquierda. ·Desde el este: tome la carretera interestatal 90 hasta la salida 55. Siga la señalización hacia la calle Ridge Road/Lackawanna. Tome la calle Ridge Road hasta el final (aproximadamente 5 kilómetros). Gire a la izquierda en la carretera nacional 5 oeste. El Best Western Plus® the Inn of Lackawanna estará situado a unos 800 metros a mano izquierda....

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