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The Grand Tuscany Hotel, Houston

12801 Northwest Freeway, 77040, Houston, United States - Ver en un mapa
The Grand Tuscany Hotel - Vista exterior El The Grand Tuscany Hotel se encuentra en el centro de Houston. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Grand Tuscany Hotel ofrece un nuevo concepto de hotel de lujo. Hemos creado un nuevo concepto propio que deja ir de lo viejo y que incorpora lo nuevo: es hora de transformar la forma de viajar. Nuestro hotel ofrece un espectacular entorno con fulgurantes y hermosos elementos que incluyen unas lámparas de araña de bienvenida que reflejan la categoría de nuestras instalaciones. ¡El Grand Tuscany Hotel ofrece lujo y diversión!El hotel está adornado con unas lujosas instalaciones en todo su espacio público, aunque alma del hotel es nuestro Island Oasis. El Island Oasis cuenta con un río artificial de 100 metros y con un cenador de inspiración italiana, una relajante piscina estilo resort con una fuente de muro de agua, reservados privados junto a la piscina y zonas de estar semiprivadas estilo cabaña. También se ofrece un televisor LED de 240 pulgadas para exteriores que se puede ver desde cualquier ángulo. El Island Oasis cuenta con asientos con mobiliario iluminado o también se puede utilizar como espacio para eventos al aire libre. El Island Oasis es visible desde nuestras suites Oasis, así como desde nuestras habitaciones interiores de la torre y desde el vestíbulo de nuestro salón de baile Tuscany. El Grand Tuscany Hotel ofrece una combinación de opciones gastronómicas que van desde comidas informales hasta servicio de restaurante junto a la piscina, pasando por un ambiente romántico en un comedor privado formal. Aquí encontrará más de 250 habitaciones con un completo equipamiento con colchones de bambú con acolchado doble, espejos de tocador con retroiluminación LED, iluminación flexible junto a la cama y puertos USB, además de escritorio móvil con puertos USB y lámpara de escritorio, caja fuerte, cafetera y artículos de tocador de tamaño individual. Estas hermosas habitaciones incluyen 201 unidades estándar, 8 exclusivas suites con cine en casa, 47 suites junior Oasis con vistas al Island Oasis y una planta presidencial con espacio para eventos para 150 personas que incluye 8 habitaciones, una suite junior y 2 suites de diseño de lujo. El hotel cuenta con 2800 metros cuadrados de espacio interior y exterior para eventos con estacionamiento para reuniones y eventos con un máximo de 900 invitados, incluida la planta Presidencial con espacio para eventos con capacidad para 150 personas. Nuestras instalaciones gozan de una excelente ubicación a 8 kilómetros de Houston Galleria/Uptown, una reputada zona metropolitana/comercial, y a 40 kilómetros de los aeropuertos IAH y HOU.

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The Grand Tuscany Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Salones / Bares
    Salones / Bares
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Personal multilingüe
    Personal multilingüe
  • Ayudante de cámara
    Ayudante de cámara
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 7 huéspedes
NOTA EMITIDA
Excelente
4
Muy bueno
0
Normal
0
Malo
0
Pésimo
3
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
0
De negocios De negocios
1
En familia En familia
2
En pareja En pareja
1
En solitario En solitario
0
NOTAS RESUMEN
Ubicación
Servicio
Relación calidad-precio

"Horrible customer service!!"

1
User 28/07/2020

Horrible customer service. Not kid friendly. Sales Rep/MGR Terry was very Rude. This is a party hotel, not recommended for a family staycation. The staff needs to learn how to talk to customers if you want them to return in the future.

"Very dissatisfied"

1
User 27/07/2020

This weekend I booked two double bed queen rooms for a bridal party. We were very delighted to get the opportunity to experience one of Houston's new luxury hotels. Upon arrival the hotel things looked amazing- but the check in line was less then flattering. I arrived at 4:10 pm and did not get checked into the hotel until well after 5pm after waiting over an hour just to check in. Upon getting to the front desk I was informed that all the double queen bed rooms were still dirty and not available at that time. At this point I'm a little annoyed but not willing to request a cancellation yet due to the bridal party already arriving and now waiting with me in the lobby. Upon getting our keys at now 5:30 pm one of the rooms smells like a chain smoker resides there-how distasteful. I call down to the lobby and explain the situation and was told as soon as another room becomes available I will be notified. So the entire bridal party got ready for dinner in one room - 234. We proceed to go to dinner for our 7:30 reservations and I stopped in the lobby to inquire about my replacement room and to my surprised I was told that there was not one available at the time. Disappointed I just decided to go to dinner and check upon arriving back. We arrived back to the hotel a little after 10 pm to the shock of our lives. The hotel appeared to be hosting a wet and wild pool party at the same pool we intended to go out to and relax before the big day. I believe hotels guest should be notified prior to check-in or booking that there are parties with load music and lighting that will be going on until 1:30-2:00 am in the morning. We had no choice but to stay up until the DJ packed up his speakers around 1:45 am! We never got a replacement room and some of the bridesmaids just drove home to cypress and met us in the morning. No one stayed in room 232 at all but I paid for a smoke infested room. You can confirm with housekeeping that nothing was out of of place or used in that room. Upon check out- I brought our luggage down and went to retrieve my vehicle when yet another surprise - two women are rolling around and slamming one another on the truck of my Mercedes and appear to be fighting over a young man. I went to get security to break it up so that I could get to my vehicle which now has a damaged truck might I add and he assisted me in getting out. I am beyond livid and disappointed with this weekends stay and upon telling the manager at the front office she informed me that you all do not give refunds and she would run my complaints up the flag pole. That is not sufficient myself and the bridal crew I deserved better than that- we deserved the experience that is so vividly show cased on your website

"Filthy ghetto hotel"

1
User 06/07/2020

This hotel is one of the most classless hotels. They try to have this fascade of being an upscale hotel. I was fooled by the pictures online and some of the reviews. The pictures show beautiful pool area, lobby and updated rooms. Pictures are so deceiving. The room was filthy! Upon arrival I noticed the hotel was in somewhat of a seedy area, the outside appearance of the hotel appeared old and run down. Once inside I can tell renonvations had been done in the lobby area. Entered the room and began to do some disinfectanting. As I started wiping down areas i was noticing strings of hair everywhere. Behind the bench was a bikini or panties someone left behind. My three year old son pointed to crumbs that were all over the sofa. I immediately called downstairs to request housekeeping. My family and I decided to go out and grab a bite to eat. Once we arrived back to the room we noticed it smelled a bit better but it was obvious the housekeeper didn't do a thorough job. Our room was facing the pool area, we'd have been better off facing the highway. This hotel had loud music playing at the pool way into the night, early morning hours. Perhaps, 2 or 3 in the morning. This place is full of low class people. The hotel is extremely inconsiderate of the guests that are interested in sleeping at night. Please stay away from this hotel, unless you like hotels that turn into nightclubs at night and disturb you from sleeping.

"Totally Amazing"

5
User 27/05/2020

This place is awesome!! The staff was very kind and helpful. I stayed there this past Saturday during the memorial weekend pool side party. The Manager Robert I cant even begin to say enough about this guy. He made my family feel like kings here! The other guests were also talking about how great this guy was in how he kept all of us entertained thru the night. The Grand Tuscany Hotel has found a gem with this man let me tell you. HEs the main reason that I will be coming back as with so many other guests.. Great job sir! The only thing I would say to improve our experience is get a fridge and microwave in the rooms. Other then that this place by far is the best hotel in the Houston area.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.