Best Western Plus Hotel Houston I-45 North Inn & Suites, Houston

Worst customer service I've ever had.! First there was no one in the front desk I waited 10-20 min along with another customer that just gave up and walked away.! I called the front desk while I was up there thinking maybe they would come because the phone that was ringing and still nothing.! Then I had got a room with two beds and only ended getting two towels instead of four. When I went to get more I was given a hard time getting them.! Then they asked me to bring down the dirty towels to get clean one.! I was so upset considering that I would have to go all the way up to the 4th floor and come down just for a couple towels.! It is a very beautiful place but worse customer service I've ever had.!

Following checkin, I overlooked dead incests in the cornor of my room. But was after finding dead roaches in my iron i complained to the front desk. The attendant was not surprised and only offered to exchange the iron. He just left it on the lobby/table, did not even offer an apology. This issue could have been overcome with him delivering the iron, offering and apology and promising to have a maid/tech inspect my room at a later time. I dont want this incident to overshadow other staff that were nice and professional, nor the beautiful decor of this new facility, however similar reviews have been made about the incects. I hope hotel management corrects this matter promptly.

PrashantP1192, Manager at Best Western Plus Houston I-45 North Inn & Suites, responded to this review
Hi Ms. Yvonne, on behalf of our staff I want to send a sincere apology that you did not enjoy your stay with us. We pride ourselves in providing each guest with true "southern hospitality". From our front desk team who welcomes you at check-in, to our housekeeping staff that ensures each room is impeccably clean, our maintenance team that makes sure everything in the hotel is working up to par, and our management team that leads with efficiency and integrity we work as a synergistic team to make sure your stay with us is as comfortable and warm. We are a brand new hotel built from the ground up (we are less than a year old) so insect infestation we do not have in our hotel. Our pest control staff ensures a weekly treatment consistently so that our guests never have to encounter Texas size bugs. If our guest ever encounter a problem we try to remedy the problem as swiftly as possible. We do hope you join us again in the near future.

I am very please with the service and the hotel itself very clean and sleek look of course cause its new! so go there and enjoy a stay there while you can! the breakfast was very good and they have good hours for the breakfast times too! the bed and the shower i just fell in love with omg! i slept like a new born baby. I did not get the chance to try the pool out but i will the next time i go!

Prashant P, Manager at Best Western Plus Houston I-45 North Inn & Suites, responded to this review
We are glad from all of our staff and management that you have enjoyed your stay with us. We will see you when you come back and stay with us again.

the young lady at my check in was amazing, friendly and personable, she truly cared about her guests. she is the employee that makes a business. the only time someone treated my this well was at another best western, but she no longer works there. because of the way i was treated so well here, this best western will be my go to from now on.

I make every effort to visit Houston at least once a year. Since I'm a rewards member with Best Western, I decided to take advantage of an opportunity to experience one of their newer properties (having just opened last December). The Best Western Plus Houston I-45 North has a lot to offer. Had minor problems upon check-in, but got things resolved quickly and proceeded to enjoy my five-night stay. My room was very good, with great air-conditioning and a fantastic walk-in shower. I raved about that shower all week long, and it was refreshing as opposed to a dual-use bathtub. Good television with great choices. Got some decent sleep with a medium-soft bed, but that's no different from most BW's I've been to in the past few years. Location is very good, especially when you want to do things downtown. The only problem I had was with the dolly. It was too narrow and small and cannot accommodate four to six luggage/other items and was not the typical size you usually would get in any Best Western. So, needless to say, I had to make three trips back and forth from the car to the room in loading and unloading. All in all, though, great experience for the money. And they've even got a fast elevator, and very futuristic, so that part of the trip was also worth the money spent for this. Make this hotel your go-to whenever you stay in North Houston. It's 15 minutes to The Woodlands, 15 to Willowbrook, 15 to 18 to Downtown, and 15 to 20 out to Bush Intercontinental. Give this BW a try! I'll be back.

Not the greatest choice if you just want a day room to get out of the airport. They told me they were close to airport however they were about 15 min away. Not bad but there is NO SHUTTLE. CAB IS $30 PER DIRECTION from airport to hotel. I used an UBER and that was $20 for going there and $15 for return back to airport. Room was excellent as far as cleanliness. Once the guests came into the room next to me I could hear their whole conversation. Abit suprised by that since it is a new hotel. Smelled clean and fresh. Very happy with the overall of the hotel. The staff at the counter acted as if I was bothering them to check in. I reserved a day room because it was advertised on the Hotelsbyday site and only needed if for a day layover before my international flight that evening. I try to be loyal to Best Western to earn my points. There is other hotels and another Best Western closer with shuttle service. I would never stay here again for a day room. I even asked about the shuttle and they said they had one. Anyways if your on Hotelsbyday then pick another hotel closer to the airport. It will also be worth your money to pay a little more to be closer and not have to pay outrageous amounts of money for cabs or ubers

The bed was very comfortable, nice big room with a really nice reading nook, the room pool and workout room were clean, and they serve a descent breakfast. I would definitely stay here again. Staff was very helpful and kind.

Prashant P, Manager at Best Western Plus Houston I-45 North Inn & Suites, responded to this review
We are so happy to hear that you were pleased with your stay. We aim to make sure that each guest has an amazing and comfortable stay with us. We acknowledge your feedback and look forward to serving you again. Thank you for choosing us for your lodging needs.

The rooms were excellent. Clean and looked to be recently renovated. The breakfast was pretty basic and the eating area was crowded as the food is tucked into a corner. Price was reasonable. Overall, would stay there again.

When I booked the room, even though I saw the pictures I was a little worried as the price was so good. But when we got there, we were pleasantly surprised. Great staff and great place to stay. Will definitely return!!

Prashant P, General Manager at Best Western Plus Houston I-45 North Inn & Suites, responded to this review
We appreciate you feedback but there might be a mistake with the rating us. We are glad that you have loved our hotel and will try to keep up the same quality when you visit us next time. Thank you for your feedback. Thanks, Prashant

This was a nice new hotel. WiFi worked well, breakfast was tasty. Rooms were nice but I would have preferred soap vs a tiny tube of shower gel as that didn't go very far. Did not try out the pool. It was located in the front parking lot which was an odd spot considering the rear would have been more private. The employees were new so they seemed to have difficulty checking me in, checking me out, or even just charging a soda to my room. There is a big old stray dog that hangs out in the parking lot but the staff assured me he does not bite. They might want to think about hanging something outside their windows on the end facing the rear parking lot to keep the birds from flying into them and dying. I saw it happen twice and it was sad.