SureStay Studio by Best Western Hardisty

For a new hotel, I thought it would also be clean. Not so much. See pictures for details on not so clean condition. Cleaning staff needs to learn how to rinse after wiping tub out with whatever they were using to ‘clean' the tub. Used plastic cup found on floor between head of bed and wall. Could see that they don't move furniture when/if they vacuum. Dust on top of microwave looks like they have never dusted. Bathroom floor in corners shows build up of dirt and dust. I purchased my own cleaning products and cleaned the room (tub, sinks, toilet, etc) before I would bath my kids, etc.

We checked-in in this hotel for 5 day and for 3 rooms. First of all, they dont accept AMEX and they have told us that we need $3000 for damage deposit, which will go on our personal credit card. We have a service engineer travelling from UK and he only has AMEX and cash and the hotel manager told him that this gentleman cannot stay with us in this same hotel. We will take our business elsewhere. We will make sure in future, none of colleagues stay in this property. We travel all over the world for business and we have never received service like this anywhere. Hotel management and the owners need to understand that they are in a service industry and need to train their employees to do a better job. #RRINNLakeView #Worstservice