Best Western Premier Sapphire Halong

The staff at this hotel was exceptional. They consistently went above and beyond. All of their recommendations were on point. Rooms were nice. Location was OK. 2020202”2”2”2”2”2”2”2””2””2”2020-02020/“”202”202””/“/“2”2”/“2””3”:@:'sjj

This Best Western is a new hotel and very affordable...$40 Cdn a night or $60 with breakfast. The breakfast is amazing...full buffet with everything you could want. The staff is very friendly and accommodating. They have the best hotel gym that I have ever seen. I woke up and went down at 6:30am for a workout and didn't know the gym did not open at 7am. I decided to have a coffee and wait...and before you knew the staff came and opened the gym early for me!! The walkability is excellent!

Very good view, model equipment, large parking garage, nice staff, quiet hotel however not far from the center of Ha Long city with many services, markets etc... Worthy to stay and enjoy nice facilities of the hotel.

Property was more or less what I expected, a new and nice but not luxurious property- more like a good four star than five star category. Front desk staff was helpful and professional and gave us some small upgrade due to BW status. The views from the Bayview room are excellent, with a nice little balcony and a door that opens to enjoy the fresh air. Location was not that great and had to take Grab to restaurants but it's cheap and easy. Very close to seaside promenade which is nice for a walk or morning jog. Breakfast buffet was comprehensive and pretty good quality, with fresh pho station. As in other hotels in Vietnam, they tend to put meat in every dish so vegetarians need to beware but they do have options. Overall I found this to be an excellent value stay- a western quality hotel with local prices which is a winning combination.

We wanted a hotel instead of usual overnight cruise for flexibility at night. Best Western Sapphire Ha Long was one of the few hotels where we could preselect ocean view room instead of it being up to chance/luck. The hotel itself was stunning! The staff so thoughtful, helpful and courteous that really elevated the experience to something very special. The hotel and rooms are very luxurious! We chose the 2 br oceanview and all rooms had amazing views, with the lounge having a balcony along with floor to ceiling windows overlooking the bay. It was so lovely relaxing. We had a drizzly day but it was still so special. The official photos are exactly what you get and are honest in their representation. The buffet breakfast is enormous in variety! Full Western and Asian selections with salads, pastries, noodles, congee, juice and muesli, hot cooked buffets just to name a few. There was plenty with no sign of running out when we were there (Dec). The breakfast room was huge and elegant. Definitely worth adding it on to your stay! We were warned by others that the location is not convenient to main centre, which was good advice, as it is about 15 mins drive over the bridge. However it is not so isolated from other things and there were many restaurants and cafes around it and the walkways along the way stunning. We were kind of just wanting to chill when no on the cruise so this was perfect for us! I would definitely recommend and hope to return one day.

Nice & brand new hotel, friendly staffs. They help us with very fast checkin and order the taxi, arrange boat trip to the bay even I have limited time only. Definitely I will come back here for business trip or leisure purpose with my family. Also recommend thí hotel to my friends. Thanks

My family and I had a great time staying at this hotel. The front desk staffs were very friendly and always smile whenever we passed by. Spacious and clean room. Breakfast was good. The kid's club was the highlight of the stay, clean and spacious!!! I would definitely come back next time.

This place has horrible customer service. The ppl at the front desk are just plane rude and the way things are implemented just asinine. First i came to the hotel and said i wanted to make a direct booking bc the app wasnt allowing me, i expected them to match the best western apps rats, they refused, i said i dont want to go thru agoda which had the same price, they said book thru agoda, cool. Did that. Next night we wanted pizza, baby was crying and tired after cruise and grab wasnt delivering. I went to bar to order pizza, and they wouldnt allow me to take the pizza to my room!!! I ordered kfc etc no issues taking food up, but they disallow taking food from their restos to the room, so i had to bring crying baby down to eat pizza in the bar. In the morning i asked if this is actual policy, they said yes, cant take hotel food to room!?!? Much better options, customer svc can make or break a stay, these ppl are horrible…

I was travelling solo in Vietnam and wanted to stay in a well-named hotel. Perfect location, amazing and friendly people and outstanding hospitality. I would highly recommend it. The travel agent is one of the best guy I have ever met. Book the boat trip at Ha Long Bay. It was an amazing experience.

This is an amazing hotel with amazing prices! The room is modern and spacious. And the location is perfect in Ha Long. There was construction next to the pool so we couldn't enjoy it! But everything else is perfect. Also make sure you walk around the hotel and enjoy stunning views of halong bay islands

Staff: - Professional - Nice - Friendly Location: - Prime - Easy to access from anywhere in the city - Nearby the luxury resident community Restaurant: - Food is good and Price is affordable for a 5 star hotel

Great hotel with excellence services, all the staffs are nice and really care about the guest. Room view is excellence that can see the ship and the cruise going in and out of the harbor. Facilities are great with indoor swimming pool, spa and gym. Location is really near the shopping mall and the seafood markets that make it really easy to buy souvenir or fresh sea food from the sea.

We stayed here for 3 nights in junior suite. Our stay was very comfortable, everything was perfect. Their staff is great,always smiling,ready to help. Indoor pool and hot jacuzzi is amazing especially after a long tiring day. We had a great stay. Best part this hotel is in a nicer area, lots of cafes in a walking distance. Anytime better then BaiChay. Totally recommend.

Spend 3 days vacation here with my wife and eveything was perfect. The room have view to the bay, the Baichay bridge and it's spacious. Food and drink are decent too. The restaurant has a warm atmosphere and a wide view to the city. Highly recommended