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Best Western Grimsby Oaklands Hall Hotel, Grimsby

4.5/5  - basé sur 534 notations.
Barton Street, DN37 7LF, Grimsby, Great Britain - Ver el mapa
Best Western Grimsby Oaklands Hall Hotel - Vista Exterior El Best Western Grimsby Oaklands Hall Hotel se encuentra en el centro de Grimsby. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Situado en el límite de los Lincolnshire Wolds, el Best Western® Grimsby Oaklands Hall Hotel es uno de los mejores lugares de Lincolnshire para celebrar grandes acontecimientos, disfrutar de la mejor gastronomía o pasar un fin de semana en la hermosa campiña de Lincolnshire. El Best Western® Grimsby Oaklands Hall Hotel dispone de una amplia variedad de habitaciones con diseño individualizado entre las que se incluyen una gran variedad de hermosas suites nupciales y suites Junior recién renovadas. Nuestro restaurante Comfy Duck sirve un variado menú basado en las especialidades locales con galardonados platos y también ofrece el exquisito té de la tarde en temporada. La zona de bar y salón proporciona el entorno idóneo para sus reuniones con acceso a nuestro bar abierto durante todo el día. El Best Western® Grimsby Oaklands Hall Hotel se encuentra a junto al límite del término municipal de Grimsby con hermosas vistas panorámicas y un fácil acceso por carretera, ferrocarril o avión.

Best Western

Grimsby Oaklands Hall Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 536 huéspedes
NOTA EMITIDA
Excelente
296
Muy bueno
146
Normal
57
Malo
20
Pésimo
17
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
74
De negocios De negocios
119
En familia En familia
131
En pareja En pareja
161
En solitario En solitario
9
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Wedding"

4
15/11/2018

Darren and Ben would like to thank Kerry and Ben for there great hard work we got married here on 10th november and couldn't of picked a better venue that was held in the garden room all the staff were great especially Ben whom went above and beyond to look after us.altho the hotel is a great wedding venue I do think the garden room needs a little tlc a brush of paint perhaps as some of the walls were scratched and marked.the food was fantastic altho had an issue with the custard but Ben apologised and gave us complementary wine would decently recommend this as a wedding venue and we will both be back to try out the comfy duck restraint kind regards Darren and ben

"Hotel with some nice character"

4
10/11/2018

This was a pleasant suprise especially the restaurant that I will review separately it was booked due to being close to where my daughter was staying with guides. The hotel has some lovely original features but has been slightly butchered in parts shame more original features aren't on display. The hotel room was a family room one double one single clean and what you would expect for the price it had a lovely view of the garden. Breakfast was simple but very nice but no meal substitute for vegetarians although I didn't ask so maybe they do? Overall a good stay and I would go again if in the area

"Very noisy hotel"

1
22/10/2018

We booked in for a 1 night stay. Hotel staff all very helpful restaurant & bar good however we were woken at midnight by noisy guests returning to there room. I phoned reception at 12.40am & someone did knock & ask them to quieten down however after 10 mins it started again & moved to the room above us where it continued until 2.40am at that point we both were tired & annoyed. Apparently they were wedding guests. Do not book this hotel when a wedding party being held unless you want No sleep!

barry f, Manager at Best Western Oaklands Hall Hotel, responded to this review
Dear Joannemshilton, Thank you for your review. I am sorry that you left with a complaint with regards to other hotel users. The night team do patrol the corridors for health and safety reasons and i am glad they responded when you called to try and solve the problem. It is unfortunate that not all guest are as mindful of others when staying in hotels. Thank you again for your review. Regards

"Wonderful wedding in the Garden Room"

5
22/10/2018

We held our wedding at the Oakland's Best Western on Saturday, words can't easily describe how grateful we are for a perfect weekend. From the many months of preparation, through our arrival on the Friday to leaving on Sunday morning, every member of staff throughout the venue in every capacity and role has been professional, warm, helpful, courteous and accommodating, not only to my wife and I but to all our guests too. The whole experience was wonderful, the hotel, the Garden Room setting for the wedding, the grounds, the superb and seamless organisation throughout the day, and of course the amazing staff were second to none. Our day was incredible in every way, echoed by the many fabulous and complimentary comments from all our friends and family. Thank you all for making our wedding so very special, from Richard and Karen Green. Xx

barry f, Manager at Best Western Oaklands Hall Hotel, responded to this review
Dear Richard and Karen, Thank you very much for your review. You both were a pleasure to deal with. You ensured all your guests were fully entertained on the day and the evening before. I do hope you enjoy your cruise and your visit to Winchester as part of your honeymoon. I would like to Thank you for choosing the Oaklands Hall Hotel for your special day. On behalf of the hotel and the rest of the team, We hope you have a wonderful lifetime together. Do not forget us on your year anniversary if not sooner. Kind Regards

"wedding stay"

1
17/10/2018

I came for my Nephews wedding and i was really happy with all that best western had to offer clean, tidy with friendly staff and a comfy bed what more could you ask, oh yes and with a great breakfast as well

barry f, Manager at Best Western Oaklands Hall Hotel, responded to this review
Thank you very much for your review. I am a little confused as you are really happy with everything we did for you, and a great breakfast. I would be thinking it was more of a 5 star review that you would be leaving? Thank you again for your review and do hope to see you again in the future.

"WOULD STAY HERE AGAIN"

3
15/10/2018

We stayed here with other members of the family to attend a funeral I had booked via hotel itself because I had questions I needed answering. The others booked through a booking site and paid half what we did for superior accommodation. Bit annoying. We were informed we should have discussed this on our arrival, but we arrived not long before midnight after a 260 mile drive and there was only the night porter on duty so it didn't occur to us. Having said this, we found the facilities were very adequate and relatively clean. The decor was a little tired and our room's carpet had obviously had a hot iron dropped onto it twice as there were scorch marks! Hiding the second set of towels is a funny idea, as unless you've read the information pack thoroughly you would have no idea where it was. This caught various people out who had to travel to reception to request more. Not the best plan to my mind The dining area was very nice and the breakfasts were pretty good. The Continental was a little lacking and only had tiny sized pastries which was a bit odd. The glasses of fruit cocktail were absolutely wonderful and refreshing and delicious. A very good variety of fruits used. Did not think much of being in the annexe and then when we wanted to go to the dining area had to walk outside to gain access as the internal doors had been firmly shut! I wasn't expecting 5* accommodation. Didn't get it but what we did get was more than adequate and we would stay there again (using an offer this time)

"Awesome hotel"

5
06/10/2018

The hotel is beautiful with its surroundings. The staff were very friendly and helpful. The room was comfortable and very relaxing. The view from the room into the garden was beautiful. Will definitely be going back.

"Wedding 22/09/2018"

5
23/09/2018

Have just returned from my sons wedding at Oaklands and it was fantastic. Venue,food and whole reception was perfect. Absolutely nothing to complain about. The staff were great and a special call out to Ben who is fantastic at his job. He goes above and beyond to make it perfect. Guests filled hotel overnight, rooms very good and lovely breakfast. Would highly recommend this hotel for wedding venue as you cannot fault it. Thanks Ben and all the staff for making it the perfect wedding.

"Perfect Wedding Venue"

5
09/09/2018

My daughter and now son in law chose this hotel for their wedding and it was absolutely perfect in every way and would highly recommend this venue. I cannot think of one fault - all staff were welcoming and accommodated all of our needs without hesitation. Very nice meal the evening before, very calming environment on the morning of the wedding and the wedding itself well - brilliant ! The room was perfect, food was fantastic, bar service efficient followed by a great nights sleep in very clean, comfortable rooms. Ben Leeming is a credit to The Oaklands who looked after the wedding and was fantastic with the young children, calmed everybody throughout and ran the whole day with great efficiency. As a former wedding photographer I've worked with alot of venues and banqueting managers and in this Hotel and Ben you are up at the top. Many, many thanks for giving my daughter and son in law a fantastic day to remember.

"Great Hotel VeryWelcoming,"

5
28/08/2018

Been to this Hotel 3Times cannot fault it Good Food ,Great Comfy Bedrooms ,Lovely Gardens ,Great Staff,Thoroughly Recommend it,W,e stay in this hotel as it is near where my Brother and his family live We love it

"Perfect "

5
24/08/2018

We had our after wedding meal here at the comfy duck in the longs lounge. After the service we had, I am so glad we chose this place! The food was absolutely filling but worth every bite. The staff were incredible with their friendly welcome and would do anything for you. I don't believe they could have been any more helpful than they were. Thankyou!

"The longs lounge"

5
24/08/2018

Yesterday the 23/08/2018 we held a small wedding reception in the longs lounge, we couldn't of picked a better place!, we booked a table for 18 guests and not one of us was unhappy with the service the food or the staff. The chef happily cooked our food 2 hours earlier then booked due to unforeseen circumstances,on our part. the food was beautiful, and the waiting staff were exceptional!, they couldn't do enough for us and happily obliged to any requests we had, we would highly recommend this venue for either a group or as a couple. Would like to say a massive thank you to all the staff involved, and to their managers your team couldn't of done anything better! And made my daughter and son in laws that extra special

"very dissapointed"

1
23/08/2018

very disappointing with my stay, i stayed for 2 nights, the room was very dirty and the staff on reception were so rude. i have stayed in many hotels and this is by far the worse one i have stayed in, I am not usually one too waste my time complaining but this was a joke. The staff were more bothered about having a conversation with each other then they were serving the customers, the food was served after an hour of waiting and it was cold, when my meal was bought over i did not get asked if i wanted any sauces or anything else my plate was pretty much just chucked on the table. when i confronted the girl that served me that my food was cold she did not apologize and nothing was taken off my bill. you can most certainly tell that the business has gone down hill in the past year. Pre warning to anyone that is thinking about staying Here..DONT and deifnatley do not eat the food.

"Unhelpful"

1
20/08/2018

I booked this hotel 4 months in advance as a group work booking via booking.com and when the group arrived to check in with the confirmation they still said they had no knowledge of the booking and did not help at all. The group were a young bunch of ladies and it was pretty late at night. The hotel was booked a and paid for through our trusted work travel agent and we have the email confirmation/references and everything. Incompetant!

"A nie hotel"

4
14/08/2018

The hotel is located in nice grounds. My room and bathroom was on the small side, however, it was clean and reasonably well decorated. The staff were friendly and helpful. It is not the best Best Western that i have stayed in, but i would return. The only thing going against the hotel is in an isolated location.

"expected better"

3
14/08/2018

after reading trip advisor i'd expected the hotel to have actioned on comments, however ordered a burger and the reviews were correct thick, heavy dry bread bun approx. 40mm base on it, could not get through it, coupled with a small bit of tired salad, and a fist full of fries not recommended. I suppose when in Grimsby stick to fish and chips, over priced lager 4-75 for a san Miguel

"Stayed here dueto no room at humberside airport. Goid move"

4
14/08/2018

I stayed here when best from the east hit. As humberside airport hotel was full. , my company put us up here. Great move as it was lovely and fantastic food and helpful staff. Would stay here again. The hilton at the airport coukd not cope being full to the max i got tild from other work colleges.

"Good food, but rooms variable"

4
07/08/2018

Stayed here twice in the last year. Once in winter, once in summer. Food was excellent both times although not the cheapest. The room I had for the winter visit was a bit gloomy and lacking in character, even though it had a 4 poster bed. Bathroom was a bit dated and I think the whole room is well overdue a refurbishment. The room I had for my summer visit was completely different and had a much more welcoming vibe. Interestingly the staff also seemed much happier and charming for the visit in summer! Bottom line is probably avoid rooms in the annexe.

"Lovely location for a wedding reception"

4
06/08/2018

My niece and her now husband held their wedding reception here.Lovely location.The BBQ was wonderful.The staff met our every need as regards the wedding.The bedroom had air conditioning, which was most welcome after a hot summers day.All the bedrooms though we're not provided with this,so check before you book if this present heatwave continues.I was so disappointed with the breakfast.We chose to have a bit of a lie in and came down at 9.45am.The choice of breakfast was not the same as those that opted for an early start.The eggs were overcooked, the hash browns had all gone,( and as I can't eat gluten this was very disappointing)My children wanted coussants but we're told they're weren't any left!!No beans.Cold mushrooms.So very disappointed with it.!! Surely this has got to be addressed.! One should still have the same choice.We all paid the same amount of money for bed and breakfast.Other than that ,we did enjoy our stay.Just left me feeling short changed.

"Comfortable Stay"

3
24/07/2018

Attended a family wedding & was given a friendly welcome upon arrival. Lovely superior room decorated in silver & black & a lovely chandelier, although it did lack air conditioning. The bed had a footboard at the bottom of the bed & my husband who is 6'4" could not lay straight in bed as it wasn't long enough. Wasn't keen on the step inside the room leading to the wardrobe & dressing table. Had a balcony with a scenic view of the gardens. At the wedding reception alcohol free lager was not available for purchase by wedding guests yet could be purchased at the restaurant bar for restaurant guests but they would not sell it to wedding guests???!! Breakfast was a bit of a let down, the bacon & sausages were only cooked on one side, the mushrooms were tinned & we had to ask for water as it wasn't readily available & the head waiter kept annoyingly trying to joke with people saying they had too much food on their plate. He obviously thought he was funny, most of the breakfast guests did not share his sense of humour. The hotel was clean & accommodating with requests. Alcohol very expensive to purchase at either bar, the restaurant bar also stocked a selection of speciality gins. Overall had a comfortable stay. The hotel is suitable for families, weddings & other functions or a couple wanting a quiet night away.

"Lovely hotel"

4
22/07/2018

I stayed here over the weekend for a wedding. The rooms were very clean, had everything I needed, with small details like the complimentary water being a bonus. The only thing missing was the lack of information on check in, I wasn't told what time breakfast was or what time I needed to check out on my departure day. On check out I said I wanted to change the card I paid on, however looking at my bank statement this doesn't appear to have happened which is disappointing. I ate in the Comfy Duck restaurant on one of the evenings but wasn't impressed, however I have reviewed that separately so as to not impact the review of the hotel. It's a lovely hotel and I would definitely stay here again.

"First trip to Lincolnshire Wolds"

5
16/07/2018

The hotel, positioned as it is on the northern tip of The Wolds, provided the ideal location for our visit. It is a pleasing building set in wonderful grounds. The room, although smallish, was clean and well equipped with a good view of the gardens. The food was excellent and well presented. The staff, which I think are the lifeblood of a hotel, were helpful, attentive and friendly. All this made for a very pleasant stay and the likelihood of a return visit in the future.

"Nice hotel to stay"

5
10/06/2018

Visiting relatives in the area we stopped 2 nights and could not have asked for anything better. Decent sized room, clean and tidy, pleasant and helpful staff. The breakfast was the best I have had for some time. Will stay here again.

"A Lovely Hotel with lovely staff"

5
10/06/2018

From the onset, nothing was too much trouble for the staff here in this lovely hotel. All staff whom we met from reception, housekeeping and hospitality services, were exceptional , and no unhappy faces either. Our room (which we upgraded) was very nice. There is good room service if required. Breakfast excellent, and again staff were very helpful and considerate. So, to ALL the staff at Oaklands Hall Hotel, A Big Thank You. Mr & Mrs P, Room 3 (9/6/2018)

"Worst night in a hotel EVER"

1
23/05/2018

We attended a function last weekend and had a room on the Saturday night. The function was fine. We were allocated room 8 at the top of the stairs in the main building.. As you get to the top of the stairs the signs say rooms 1 - 8 straight ahead. Not so. Room 8 is through a door on the left marked for room 9 onwards and is facing the access door for the whole floor. We went back to the room at midnight and then the problems started. ALL NIGHT we had other guests in and out banging the landing door each time. Laughing,shouting with no consideration for other guests who had gone to bed. Children running along the corridors screaming and screeching and all this going on until 6am. Not 1 member of staff came to stop the noise. As we went to our room at midnight we spotted a well dressed gent with his case and we now assume he had experienced this and was leaving. We left at 7 am as we had no sleep and complained at reception who appeared to be waiting for it. I am afraid that " sorry about that" just does not cut it. If you attend a function here " GET A TAXI AND GO HOME " its worth it.

"daughters wedding"

5
09/05/2018

Had a wedding this bank holiday...what a fantastic weekend. Thanks to Kerry, Ben and all the staff who went the extra mile. Food excellent , venue beautiful lucky to have the service outside. Special thanks. Fabulous day. Wayne and Michelle

"Sally Gatton Bride"

5
07/05/2018

I cannot praise the way the staff at this hotel enough ,everything from the minute I arrived to even the day we went to pick our personal decorations up was impeccable .I give extra special praise to the master of ceremony Ben he was amazing he guided me perfectly from start to finish nothing was too much trouble .I stayed the night before and ate in the comfy duck we had a ball the maitre d was hilarious kept us entertained throughout the food was delicious. The bridal suit was perfect I would recommend this hotel n venue over and over again 5* all the way .

"Fantastic! "

5
07/05/2018

We visited for a wedding and it was fantastic. The food was wonderful, the setting beautiful and your staff are first class! I cannot praise highly enough how brilliant your staff are, they're attentive, friendly and nothing was too much trouble. We booked an executive room not knowing that they had no air conditioning, only the standard rooms did. A quick call to reception and we were quickly moved rooms, the downgrade was worth it as the room was so hot. Breakfast was a self serve and the food was lovely and there was a lot of choice. Really recommend this venue.

"excellent"

5
01/05/2018

this is a beautiful place to stay really feels like you are on holiday even thou I wasn't on this occasion staff are wonderful and cant possibly do enough for you. Geoff in the evening keeps us topped up on food and drinks through the evening even providing entertainment thrown in. the lovely young lady on breakfast service was very attentive and polite. rooms are very clean, large beds some four poster, excellent tea tray even with biscuits. bathrooms again very clean large corner bath with lovely complementary shampoo etc. now food always well presented and delicious with plenty of it. love this hotel would love to return for a weekend break

"WOW - in Grimsby"

4
25/04/2018

Grimsby may not be the place you'd expect to find an old style country house hotel.............how wrong could you be. Oaklands is just lovely - staff amazingly friendly and efficient, food was lovely - it is what it is, a hotel not a fine dining restaurant, but this excelled. The terrace is a lovely place - in the sun with the G and T's lovely. If ever I have to return to Grimsby I would return to this hotel

"Nothing Special"

3
09/04/2018

We were attending a function in the Garden Room and booked a standard double room as we live too far away to drive home. I was a bit disappointed to be in the annexe rather than the main building which is very attractive from the outside but I would imagine you need to book a superior room in that case. The entrance door to the annexe is not locked so anyone can gain access to the corridor. Upon entering our room there was a definite smell - bit sour, like used socks - not pleasant! I opened the window to try and air the room and eventually it did go. The room itself was well appointed though with 2 mirrors and easily accessible plug sockets for hairdryer, phone charger etc, and the bathroom was clean. Wifi is free and worked well. There was a selection of hot drinks available although only one Typhoo teabag - luckily I like herbal and Earl Grey so that wasn't an issue for us. I did find the mattress a bit hard and the pillows are not feather which I do prefer, however I did sleep and it was nice to wake up to the sound of woodpeckers and the dawn chorus in the morning. Breakfast consisted of a selection of cereals and some pastries as well as a self service hot buffet back in the main building which is a short walk from the annexe. I had a lovely fruit salad followed by a selection of food from the buffet. I enjoyed everything except the sausage which was rather salty with a strong flavour that was not to my taste nor my husband's. You have to make your own toast which I find a bit of a pain so i didn't bother and you only get a single cup of tea - we weren't offered a top up. Overall, we had a reasonable stay but I probably wouldn't stay again.

"Overnight stay"

4
21/03/2018

Lovely well appointed room with nice view across the grounds. The staff very friendly and helpful. Really good atmosphere. The restaurant had a good selection of food though starter was a little cold.

"Baby Shower"

5
08/03/2018

organised a baby shower for a friend, Amy from reception was fantastic in helping me sort this out as the two friends expecting babies ended up in hospital prior, but Amy was patient with me sorting this out. Anyway all ended up well and went ahead as planned with mum to be being out of hospital in time! We were upgraded to the garden room and Lochlan and Emily did a grand job of sorting us all out with afternoon teas and Fizz.. Amy, Lochlan and Emily are a credit to the team and I thank them for all their help in making it a lovely day.

"Room 7 - dinner, bed and breakfast. "

4
03/03/2018

This room is beautifully decorated, with a very comfy and huge bed. We ate in the restaurant on the evening that we stayed - the steak night deal is very reasonable - and the food was delicious. We requested breakfast in bed as a treat, which included a full cooked breakfast. We thought that as this was an option and there was no table in the room that one might be brought when the food arrived; it didn't, so we ended up using the footstool at the end of the bed as a table and sitting on the floor! Not quite what we had in mind, but we found it fun and the breakfast was very tasty. As this room is only on the 1st floor there is a fair amount of noise from bassy music being played downstairs, and from deliveries outside; so don't book this room if you're not going to be OK with this.

"4.5 stars"

5
22/02/2018

Paid a little extra for a superior room. Bed was huge and comfortable. Room was quiet and well appointed. Shower was hot and easily controlled. Heating was effective and the windows open (I am a fresh air fiend). Car parking is plentiful. Staff were polite and helpful. Negatives: Avoid times when there are functions on! Drive up to hotel can be difficult to negotiate - single track with passing places. Would stay here again if in the area.

"valentines evening with stop over John and Sue..x"

5
15/02/2018

we had an excellent time from start to finish our evening meal was delicious well presented and service was good thanks to Geoff who was always at hand with a joke or a story to tell staff were well presented and polite .our room was warm and cosy exceptionally clean and comfortable with modern décor .Breakfast did not disappoint us again food was good and plentiful service was good overall our stay was fantastic we had a wonderful time and left feeling looked after....would highly recommend to anyone ..will be visiting again

"Unique and Impressive building and grounds"

4
08/02/2018

This impressive looking hotel is situated at the end of a long driveway and you get a good feeling as soon as you see it.  The entrance road to the itself is not so immediately obvious despite the large sign because the entrance is at a near 45 degree angle to the public road just before a bend. The hotel is situated well away from the public road. It would be easy to miss the first time you visit if it happens to be a dark rainy night. The reception staff were courteous and efficient. The room was comfortable and reasonably modern despite being in the historic part of the building. The free Wi-Fi worked well in bedroom.   The first morning a large party of guests meant I was warned that a cooked breakfast may take some time so I opted for the cold buffet as I had to get to work.  I was offered coffee when I first sat down but the filter coffee machine was empty both times I went to look for a refill. The second morning was completely different without the large party and everything worked completely satisfactorily and I enjoyed a cooked breakfast with plenty of coffee. I dined in the restaurant on two evenings and the food and service was excellent on both occasions. The garden looked fantastic and it would be great to dine outside in warmer weather. Overall a positive experience and I would happily stay here again.

"Not great "

2
03/02/2018

I've never been to Grimsby before, so I have nothing to compare this too and not sure what the local standard is like. The main building is very pretty from the outside, and there is plenty of parking. The hotel itself is easy to find and just outside of the town itself. I booked in as a”walk in” as was asked to attend a meeting in Grimsby the next day (had come from Lincoln). The lady on reception was very helpful, if a little shy/not overly engaging. I was given room 45 which to my disappointment was in the annex (I didn't realise there was an annex until I was told to go outside). The door to the annex appeared to be unlocked all night without the need for a key to get in, which was a bit unsettling, especially as I was away on business on my own. There was however a latch and chain on the door to the room which I utilised. The room itself was on the ground floor right at the end. It was of a good size but was very tired and smelt a bit damp. The Paintwork was yellowed and there were sticky patches on the floor! The sheets in the bed didn't smell or feel clean. The bathroom was very tired and it looked like there was Hair in the bath but I actually think it was scratches. I didn't inspect too closely through fear of throwing up. There was no complimentary water in the rooms which I found weird for a 3 star hotel, and when I purchased from the bar I was charged £4 per bottle, which I guess stopped me from feeling home sick (London prices)! The walls were very thin and I could hear lots of men talking loudly in the hallway.. there was also I believe a heard of elephants staying above me, which was made worse by the floorboards creaking. Breakfast was nice, and the staff were friendly, although they were just sat down discussing the layout of the continental buffet which made me feel a bit like I was an inconvenience, but that might have just been because I was tired. Overall my stay was “ok” but I thought the brand name “best western” suggested maybe a good standard, but actually when faced with cheap plastic cups to drink out of perhaps it just means same standard as a travel lodge. I won't be staying here again, and I think that's a shame as with the lovely main building and fairly friendly staff there is lots of potential here. Perhaps the Best Western thing is holding it back.

"An enjoyable stay"

5
07/01/2018

Brilliant. Friends wedding, atmosphere was warm and friendly, staff helpful. The hotel was very comfortable, food excellent. I would highly recommend a stay at this hotel. The only downside was that the drinks were a little expensive. But all in all a very enjoyable stay.

"Great value"

4
03/01/2018

None of the usual websites offered the deal I got. This time, booking direct through best western paid dividends. One of their executive sized rooms with free breakfast for half the normal price. It was a winter saver deal being between Xmas and new year, but still much better than anything else on offer for an opportunity to visit family. Oakland's is in a country setting but easily accessible. The room was quite big, the bathroom especially so. Not modern in style really. Comfortable. I had contacted the hotel to request an early check in the day before and they were able to arrange this. We ended up eating in the restaurant that night. It was fine. Not great. Same with the breakfast the next morning. It was a perfect option for what I wanted.

"A nice stay"

4
24/12/2017

Had our Christmas do there a soul night the live music was fab and the disco was good stayed over night. Had a great breakfast the only small nigal was our bed was only a double and the bathroom was a little tight room 22. Would use again.

"Afternoon Tea"

1
18/12/2017

So disappointing, doesn't come close to last years Christmas afternoon tea. Soup was cold, vegetarian option was ridiculously poor, normally you get a vegetarian menu this year they was given half a burnt vegetarian sausage and the substitute of the prawn cocktail was some leaves and four cubes of beetroot, for £17.00 I would have expected some home cooked vegetarian food/choices. No tea spoons, provided, and we asked for some table water which never materialised. When we went to pay the bill it was wrong twice, very very disappointed wont be going back again. The only positive was we did have two lovely waiters.

"Brilliant Oaklands Hall Hotel"

5
16/12/2017

Our stay was perfect starting with the the friendly welcome, to the immaculate room and a wonderful dining experience right from the waiting staff through to the delicious food. The house itself is magical, especially at Christmas, and the grounds are spectacular. Would thoroughly recommend Oaklands Hall hotel as a base for exploring NE Lincs.

"oaklands hotel"

5
11/12/2017

this hotel is a old hall very comfortable plenty of parking and set in a nice area,easy reach to Humberside Airport and the town of Grimsby.York. and Leeds are only about 90 minutes away The meals in restaurant are exhalant.

"Staff make all the difference!"

4
04/12/2017

Friendly, welcoming and helpful, clean room, well equipped, good food, expensive drinks! building with some character in a good location, handy for nearby towns but quiet nights despoite functions going on

"Daughter's wedding"

5
06/11/2017

What an amazing day. Oakland's could not do enough to help. My daughter stayed the night before in a beautiful room. Oakland's let them use another room for the hairdresser at no cost. The bridal suite was lovely and spacious, big enough to fit 7 bridesmaids, the bride, myself and the hairdresser who kindly helped her into her dress. The room and wedding breakfast was beautiful. Staff were excellent. Even managed to book a room last minute at 12 am for my other daughter as she couldn't get a taxi home. Next morning we all met for breakfast again with friendly service then the host from the night before helped us pack everything from the wedding. They really did my daughter proud and she had a truly amazing day. Thank you Oakland's.

"Disney themed wedding "

5
30/10/2017

Me and my wife have just had our amazing wedding at this fabulous hotel, on the 28th October 2017, the staff couldn't have been more help if they had tried especially Ben leeming, he helped myself put the last few bits on the guest tables and was generally just super. My wife stayed there the night before the wedding and loved it. The day of the wedding we were given an extra room for the use of the makeup artist, and the room we were in was plenty big enough for her, her 6 bridesmaids a hairdresser, both mothers and a baby The food is outstanding and highly recommended, the wedding breakfast, the evening buffet and breakfast. The day after the wedding the staff were still very helpful Ben even came in to help us pack up. We are very impressed with the whole event and are already planning on having a naming ceremony there next year.

"My amazing wedding"

5
24/10/2017

Had my wedding at the Oaklands 7/10/17 in the garden suite. From start to finish the staff couldn't do enough for us. The venue is stunning as are the grounds. I stayed in the junior suite the night before my wedding and the night of my wedding and would highly recommend. It's stunning and large enough to have the wedding party get ready the day of the wedding, I had my photographer, make up artist and hairdresser, myself and 6 other women the morning of my wedding and there was more than enough space. I set my wedding up the day before my wedding as did my own decor and I was greeted by a very professional but also very friendly man called Ben Leeming (banqueting manager) He was a massive support and help throughout the whole prep day. Couldn't thank him enough. The day of my wedding he also kept me very calm was very attentive to my husband, all my family and guests. He's a massive credit to the hotel. Also a big thanks to my little Lewis. Best barman in town. Always had a smile on his face and plenty of friendly chats to go along with it. My day was magical and the staff helped with this. The wedding breakfast and buffet in the evening was beautiful as was my meal in the comfy duck the night before my wedding. Served by cheeky Geoffrey who is always there with a warm smile and fantastic people skills. So if you are looking for a venue for a function or wedding head to the Oaklands you would not be disappointed. My wedding weekend was magical a weekend I'd never forget.

"Wedding party"

1
24/10/2017

After a family wedding we booked rooms for overnight stay. The lock on my daughters room door jammed and she was unable to get to her belongings for 11 hours. She was offered another room for the night. Once a locksmith had forced the room door open the following morning,a rude member of staff told my daughter she could go into her room now..with no opology or nothing. Other members of our party also had belongings in her room and was unable to get a change of clothes etc until 11 o'clock the following morning. I know it wasn't entirely the hotels fault this happened but an apology would have been nice as the whole wedding party spent well over 1000 pounds for a one night stay. Will not be returning.

"Great food"

4
11/10/2017

Came as part of a wedding party, the dinner was delicious, I was full after and didn't think I could eat a desert, but it was so nice that I managed to polish that of as well. Staff were very helpful and friendly.

"Afternoon visit"

5
10/10/2017

I visited this hotel as part of afternoon reunion get together- young staff were extremely polite professional and pleasant. The room was light and cheerful and the food delicious and very well p;resented. What more can I say? A delightful experience, thank you.

"BW Oaklands Grimsby"

5
03/10/2017

Only stayed one night, but I stay at a lot of hotels during the year. My stay was excellent and really enjoyed the 'Award winning Haddock and chips'. Meals are superb and the room was very comfortable making this stay one of the most enjoyable.

"Lovely night away "

5
01/10/2017

Came here Saturday night for our wedding anniversary stayed in the superior double room, clean rooms bed very comfty aswell very big spacious room bathroom large aswell really could not fault the room breakfast great the following day had a nice stay and would cone back again thank you

"AFTERNOON TEA"

1
29/09/2017

Where can I start, the beginning.... I (wrongly) assumed afternoon tea at the Oaklands was going to be a grand affair- worth the asking price of £16.95 pp. We had a table for 8 people, when staff arrived with the plates of food, the table was barley big enough to fit any of the food, its a good job the staff didn't bring any drinks until we had finished eating as these would have to be put on the floor/on our knees! Albeit some of the table did ask for their tea/coffee beforehand and did not receive until after the food had finished and had to prompt them for tea and coffee. The small table and unconfident waitressing staff could be excused if the food was up to scratch...BUT IT WAS NOT! For the amount each person had paid we could have had much more food per person, I definitely was not full. The quality of the food was not up to much, the slice of sandwich appeared 'curly' the mini fish and chips cold and greasy, scone was dry.....should I go on?? I couldn't believe it really. I've only had afternoon tea at two other venues (Petit Delight and Relish- thumbs up) so did not have much to compare to, albeit I came away disappointed, £16.95 worse off and hungry. It was even a MASSISVE palaver to pay the bill? Never really experienced anything like this. Please sort this out Oaklands....even Dick Turpin wore a balaclava. Sorry Oaklands I wont be coming back!!

"An Amazing Deal"

3
19/09/2017

We stayed as a deal as part of picking up a new Mercedes. £95 for an evening meal for two, overnight stay and breakfast. Which is extremely good value. I have to say the food was amazing. Breakfast was a help yourself buffet with a huge choice including full English or continental, cereal, fruit, yoghurt - pretty much everything. All lovely and fresh and well cooked. Absolutely lovely. The hotel itself seems a little tired and dated, but it could just be that I am used to a couple more stars. Lino on the floor of the bathroom was an interesting touch when you are used to marble/tiling. The bed was monumentally uncomfortable, which was rather disappointing. And there were several room service trays left in the corridor which stunk to high heaven which were left for several hours which was a bit unpleasant.

"Wedding anniversary"

5
17/09/2017

Really don't know where to start from the moment we arrived till we left amazing from checking in to checking out lovely friendly staff with a warm welcome atmosphere nothing too much trouble we was offered a upgrade in room because we could only get in the restaurant at 8,30 which was lovely but we had unpacked the food was amazing waiter waitress where lovely bar staff excellent service fantastic nothing to much trouble excellent there was a wedding , engagement party , birthday party ,plus a full restaurant and the food was perfect and not a long wait breakfast this am just as good thank you to all

"Drinks are very expensive"

2
10/09/2017

We recently had a wedding party. We arrived at the beginning of the evening, so I don't have any opinion of the dinner or the day-event. Nor did we stay the night. The party was nice, with many people and a happily married couple. Everything appeared having been organised well. The party was fun, but I was very surprised by the prices of the drinks. These appeared excessive to me; examples, a pint of Guinness was £4.70 and a cola (ice & lemon) was £2.0. We also drank wine, but I do not know what the price was for this. I find these prices very high. A serious margin for Best Western.

"Superb Value "

5
05/09/2017

Visited on a special Mercedes deal to collect a car from the dealership opposite . We enjoyed a comfortable room , an evening dinner allowance of £25.00 each and an excellent breakfast . Very polite and enthusiastic staff . Clean room and unbelievable value for money . Well done .

"A good wedding venue"

4
30/08/2017

My wife and I stayed for two nights, as we were attending a family wedding. Our room was small, but comfortable enough, and was provided with the usual facilities you'd expect. Free guest WiFi -I hate it when you have to pay for what is now a basic facility. From a veggie perspective, the restaurant menu was somewhat limited - another non-spicy option of two would have been welcome; even meat eaters are sometimes tempted by a non meat meal, and the option of a veggie sausage at breakfast would also have been welcome. The wedding element was very good - the hotel wedding coordinator was efficient, attentive and always had an eye open to ensure everything ran smoothly. We had the benefit of a lovely sunny day, but if the weather had been tipping down with rain, there was plenty of room inside.

"Very Noisy. Rooms smell of the previous nights kitchen smells."

2
25/08/2017

My last two visits have been the same. The first one happened to be during a week full of prom night parties and they selected a room for me right above the garden area where the prom guests spent most of their time. This was general noise which I put down to the kids just enjoying their night. However, each night was ended with a massive firework display that shook the windows. This was after 11.00pm each night and lasted about twenty minutes, which I thought was a little too late when you have a hotel full of guests. The second visit was during a week full of movie nights when the whole hotel was subjected to 4.5 hours of extremely loud music and movie noise. On both of these occasions I was unable to change my room to a quieter location and both times I wasn't warned that there would be horrendous noise from the events they had booked all week. The experience is not worth the money that this hotel charges.

"Thank you"

5
23/08/2017

Normally come to visit my family. We stay here when we can but sometimes hard to book directly so got through other sites. Jeffery the manager is the high light of our stay. All way ready with a welcoming smile. Although the rooms need a tweak here and there they are clean. Restaurant the comfy duck has great food and fine wines. Breakfast is also great most of the staff are so helpful. This time I travel on business and have been booked by company and reception just the same.

"Stayed in bettee"

5
23/08/2017

On arrival building very impressive and there was plenty of parking. Got checked in and asked did we want newspapers papers to our room, to which we replied yes. As our arrival was a bit late 8.30-9pm, we decided to have a drink in the lounge. Two white wine spritzers and one beer. Waiter duly arrived and placed all drinks in middle of table, so we had a little chuckle about that, there was only three other people in the lounge - one gent in a blue suit and two ladies. It looked like the gent in the suit might have been a member of staff as he kept disappearing behind the reception desk - then staff from behind the desk would come out and have a carry on with said gent, more staff followed. Not a very professional atmosphere. Husband tried to order another drink but had to go to bar himself and ordered his beer, sat down and after another 10 minutes had to reattend bar to ask where the beer was. Next morning after having slept in a comfortable bed, we noticed there was no newspaper at the door. Had shower, although shower could do with being a bit more powerful, ok a lot more powerful! Went down to breakfast which was ok, husband ordered fish and eggs from the menu. What arrived was one piece of fish (as expected) and one egg not eggs as stated on menu - breakfast staff were helpful and friendly. On asking about non delivery of newspaper 'Oh you didn't get it'. No explanation, no apology we were assured it would be removed from our bill. We had to ask for it to be removed from our bill the next day. Overall our stay was ok but the staff either need more training in customer service or need to get more motivated!

"Celebration meal"

4
19/08/2017

Attended for a meal to celebrate a birthday. Our party was for 17 people in which we were shown to a private room. The room was well set out and we we weren't all squashed together. The staff served the courses in a timely manner and everybody got their meals together. The only slight annoyance was that once our main meals were served we were left waiting for all condiments/sauces etc whilst our meal was getting cold as they were longer than expected. The other moan and this wasn't myself was that the portion of the vegan meal was on the small side. I found my meal well presented and cooked spot on. They had a head of service and he was very helpful and funny. An all round good experience.

"Lovely evening dining"

5
15/08/2017

A evening booking for three,nice table,extremely good welcome,all staff were most professional,and attentive to our needs. The menu was more than adequate for us,good choice of fish and meats,the "amuse bouche " was a pleasant intro,just right in composition,but did not take away the desire for a entree. We enjoyed the wines,a smooth merlot and a crisp sauvignon blanc ,but the mains we're easily the piece de resistance,my pork tenderloin and belly pork ensemble was perfect, as was the fish platter,although the white bait was not available,the substitute smoked Haddock fish cake came up to the high standard of the fish course. The drinks ,coffee and service was very good. It was nice to see talented,enthusiastic and extremely competent waiting staff ,who we discovered were all from the local area, young British working people who were doing an excellent job. Unfortunately we find that many Hotel and catering businesses seem to think that the local homegrown youngsters are not up to the job of hospitality and catering,this is most evident the further South one goes in U.K. As a frequent traveler around the UK I would say that the home grown well trained restaurants and Hotel staff is as good if not better than the hard working east Europeans that are exploited In many of the Hotel and Restaurant chains round theUK So,to the staff at the "Comfy Duck" I would just say,thanks for a really nice evening.

"Classical concert and afternoon tea in the garden"

1
12/08/2017

After booking in January and eagerly awaited we arrived to be informed the venue had been moved inside due to concerns over the weather.... By management own admission they had over booked and changed the afternoon teas for a buffet. An overcrowded room with a queue for the buffet where you were stood for 30 minutes plus, that snaked down the room around tables trying to enjoy the entertainment. The hotel struggled to keep the buffet stocked Refreshments of tea and coffee consisted of two coffee pots and two pots of hot water for tea.... far from Ideal for 200 plus people. No clean cups or cutlery. I emailed our disappointment on the day but as yet after 2 further emails and two phone calls management haven't had the decency to respond. Very very poor afternoon indeed

"Birthday treat at The Comfy Duck"

5
11/08/2017

I took my friend for her birthday for afternoon tea at the Comfy Duck. Soft music played in the background as we were greeted nicely at the door. At the table, the polished cutlery was laid perfectly next to a crisp white cotton napkin. Afternoon tea was superb and we upgraded by £3 to include prosecco or Pimms and lemonade (with lots of mixed fresh fruit). Afternoon tea was unusual but well done, the usual sandwiches, scone and cakes but with a mini fish n chips and a mini trifle. The waitress also asked us when we would like tea or coffee and brought it after for us. All the staff were very professional, smart and polite but the head waiter was also very funny and even serenaded my friend and took photos. Lovely afternoon

"Highly Recommend - Overnight stay for a wedding"

5
08/08/2017

We stayed overnight after a wedding. We had a spacious, comfortable room with a large bed. It was very quiet - even with all the wedding guests around - and we slept very well. Superb breakfast. Friendly helpful staff.

"Everything You Need"

4
20/07/2017

Great hotel with lots of character, in a lovely setting. I stayed here for one night this week. I stayed in room 12 which is right at the top of the building, in the main house. The room was very nice, immaculate and had everything you need. The only downside was the heat of the room - no air con but a fan was supplied. Excellent staff and great food. I would stay here again - well done to all the staff :)

"Wedding venue "

5
12/07/2017

From arriving to leaving the whole experience was 1st class, the room was great, clean, fresh and a 4 poster bed. We attended a wedding and it was held outside in a loverly part of the hotel then afterwards in the reception area, all was good except the seating plans they had published did not match the table plans, we even had a chair missing and when questioned this was told we can get you another chair but it won't be the same and will have no cover on. Also the they were still dressing the room whilst we were trying to get seated. Word of advice, poor planning and preparation would of prevented pretty poor performance had the man in charge done his home work and cross checked and inspected the work his staff had done. Also I never got what I ordered along with several others as the menu they sent out was not the same on the day, however the food was good and 1st class. This could of run like clockwork had the basics been followed by who ever was in charge that day, learning point for staff and management that they need to get it right at what they charge for the service.

"Fantastic stay and wedding venue "

5
11/07/2017

We stayed here only a few days ago, after a good friends wedding and it was amazing. We booked the family room in the old part of hotel which was extremely large and comfortable, with a good sized bathroom that had a bath and a shower. The main bed was huge!!! It was also very comfortable, as were the two singles. The food was great and I can't really fault it, nor the draught Poretti lager. The grounds are spacious, well tended and make for a beautiful location. My words to my wife on paying the bill were "that's cheap as chips! We've stayed in much worse places for much more money!". Highly recommend this hotel.

"perfect for a few nights"

4
08/07/2017

Just stayed for one night as we attended our Sons wedding, the venue for the wedding was excellent, The room was made up beautifully it made it all so right, The food was excellent my compliments to the Chef. you could not wish for better, the staff were friendly and very helpful, The rooms were basic but very clean and had everything you would want for a stay.

"Two Night Weekend Stay"

3
04/07/2017

Recently moved to the North East from Lincolnshire, having returned for a wedding in Louth this last weekend, we booked the Oaklands as we have dined here many times, up until a couple of weeks ago all been great experiences. The room we was given (No.47) was average if somewhat dated although adequate for what we paid, we did not pre book breakfast, but asked if we could pay for breakfast on arrival for the first morning but not the second. I was asked for my card, which was swiped and given a receipt for £25, not quite sure whether I have been charged £25, as was told that the account would be settled on departure, although had paid for room upfront. No monies have exited my account as yet. Although what is baffling, room service breakfast, which consists of everything you get if you dine in the restaurant is charged at £9.99pp and if you pre-booked breakfast it was £10pp and I had been given a receipt of £25, which would indicate £12.50pp On entering the dining room, we were not on the list for breakfast and had to wait 10 mins whilst staff went from pillar to post to check if we could have some, we were eventually seated, the experience was like being at Butlins, there had been a wedding on the previous day so quite a few had stayed over by all accounts, kids running round, adults in flip flops,shorts and vests, breakfast was luke warm was not impressed at all, there was adequate variety but nothing spectacular, we had only booked breakfast as we thought it would be a nice experience in the surroundings of what the Oaklands has to offer, Geoff of course was as welcoming as always and trying to keep the staff up to speed. On vacating the Hotel the next morning was asked if everything was ok, I mentioned about the breakfast, only to be changed for one breakfast not 2 and was asked for my card again and given another receipt for £11.75, I await my bank account transaction to see what exactly I have been charged possibly £25 then another £11.75 not quite sure still what breakfast is charged at or do the staff make their own rates up? I had previously eaten afternoon tea at the Oaklands a couple of weeks earlier as I was down visiting friends, so we had decided to book the afternoon tea, very poor indeed for the price of £20pp with prosecco. My friends had commented after that experience why we had even booked a room there because of disappointment with the tea, I would agree now. Won't rush back !!!

"Overnight while travelling south"

3
02/07/2017

Booked in to this large wedding/event hotel. A prom, wedding and hen party all happening. Staff very pleasant and room comfortable and clean but did feel we were intruding on other's fun. Like to sleep with windows open but this proved impossible with disco until early hours. Food in restaurant ok. Breakfast buffet in dismal room. Doubt we will return.

"Attend event"

4
12/06/2017

Attend wedding last weekend, easy to find. The rooms was quite spacial, nice clean and good parking. Good atmosphere and busy. Would recommend but need to improve on the food side. Staff was helpful from check in to the event.

Teresa P, General Manager at Best Western Oaklands Hall Hotel, responded to this review
Dear thereviewrtc. Thank you for letting us have you constructive feedback. We do welcome comments both good and bad as this helps us to improve our guests experience. I will pass your comments regarding the food to our head chef. Kind regards Teresa Penistone General Manager

"Great hotel in a beautiful location "

4
31/05/2017

We recently stayed at the hotel and I have to say the staff and the stay were perfect. The staff are polite and very helpful. The location of the hotel is beautiful. It is an old Manor House by the look of it and set in its own grounds with ample parking at the front of the hotel. The only thing I could find wrong was there are a couple of shallow steps leading into the lobby that could really do with a handrail, as my mum isn't so spritely any more she did struggle a little gaining access to the main building, but as the rooms are accessible off the main building and have ground floor access it isn't too much of an issue. I would definitely recommend this hotel.

Teresa P, General Manager at Best Western Oaklands Hall Hotel, responded to this review
Dear Tedtrutt, Many thanks for your kind review with your positive feedback. I have mentioned to the directors your thoughts on the handrails and this is something that they will consider within their refurbishment program. Kind regards Teresa Penistone General Manager

"Daughters wedding"

5
30/05/2017

Amazing venue amazing staff made a very hectic weekend relatively stress free. Loved every minute of my weekend at this hotel it is testament to the fact that it was all so good because my wife could not find fault. I can not thank the management enough, particularly the both Richards who are so professional and made my daughters wedding weekend amazing and unforgettable. A big thank you too all the Oaklands staff for all their hard work and dedication. Thank you all. We highly recommend the Oaklands hotel for any venue and occasion. You won't be disappointed. Brilliant Mr &a Mrs Dinnes

Teresa P, General Manager at Best Western Oaklands Hall Hotel, responded to this review
Dear doggerd, I can't tell you how pleasing it is to hear for the staff to know that they made someones wedding day so perfect. All members of the function are dedicated to their jobs and take great pride in their work, so it is good when they receive the recognition they deserve for all their hard work. I am so pleased everyone had such a good time. Kind regards Teresa Penistone General Manager

"Good but not great"

3
17/05/2017

Went here, attending a family wedding, with an overnight stay. Room was adequate, however the 'family' room had a spare bed in the entrance area. Breakfast was luke warm at best, but would have been nice if hot. Nice enough but premier in rates higher in my opinion.

Teresa P, General Manager at Best Western Oaklands Hall Hotel, responded to this review
Dear m97ks, Thank you for your feedback, I am sorry that we did not meet your expectations during your visit to us. Please accept my apologizes for these shortcomings. Kind regards Teresa Penistone General Manager

"Business stayover"

4
12/05/2017

I had a 1 night stay here for business, the location was good and easy to find. It appeared quite an impressive building on arrival, the inside was very nicely done with a large staircase up to the bedrooms. The room I had was a good size with new carpet, the bed was comfy, although the room was a little on the warm side. The walls of the rooms were quite thin as I could hear the person next door having a conversation. I didn't use any of the facilities or food areas of the hotel so can't comment on those. The reception staff were pleasant and helpful at check in and check out. Although there was wifi in the room, it was very slow.

Teresa P, General Manager at Best Western Oaklands Hall Hotel, responded to this review
Dear Pendragon, Thank you for leaving us your constructive feedback. I am pleased to hear that overall you enjoyed your stay, even if the rooms where a little warm. As with all Best Western hotels brand standards do require us to provide fans in all the rooms, these can be found in the wardrobes. Hopefully you will not hold this against us and pay us a return visit at some time. Kind regards Teresa Penistone General Manager

"Poor service. Couldn't care less staff. "

1
30/04/2017

We called at the hotel today on an adhoc visit to look at their facilities as a prospective wedding venue. Prior to having a look around we decided to go into the hotel to have a coffee and get a feel for the place. We went into the 'comfy duck' area of the hotel and were told abruptly by the blonde haired man who worked there that they would not serve us in there and that if we wanted coffee we would have to sit in the foyer which at the time was full of guests from a wedding party getting ready to check out and who naturally were very jovial and noisy. The area we were expected to sit in was dark and not at all a reasonable place to be expected to sit as customers given that it was a thorough fare for departing guests. The comfy duck was quiet at the time and we feel that the member of staff was both unpleasant and unreasonable in refusing to serve us in there. With regard to the hotel as a wedding venue, you are initially wowed by the main building but despite our treatment we went to view the garden room where weddings are held. This is disappointing..... a dull and dingy addition at the side of the hotel..... what a shame...... the hotel looked so impressive from outside.

"Mr Simon Evans"

5
29/04/2017

Excellent hotel,lovely rooms,attentive staff and excellent food. I had previously stayed in March 2016 for a business trip and it was good then. Nice hotel in particular for couples. Lovely grounds,nice for a celebration or wedding. Would definitely stay here again. Typical of a Best Western Hotel standards. Best Regards Simon Evans

"Comfy duck "

5
25/04/2017

Went to see a good friend who is the new restaurant manager at the comfy duck and had afternoon tea with my partner. The food was amazing as was the service. Great to see jamie is getting his gin collection up and running. Highly recommended!

"Amazing!!!!"

5
24/04/2017

First of all I would just like to say wow!!! Had my wedding here this weekend and what an amazing day it was, made much more pleasant and a weight of out shoulders thanks to the staff at the oaklands, Richard Ben and kerry thank you for making our day so perfect and going the extra mile too, nothing was to much to ask these guys so glad we chose this venue, it's an absolutely beautiful place, the grounds looked amazing the food was amazing to, would highly recommend to anybody so thanks again oaklands hall hotel and your amazing staff for you all round efforts

"Basil Fawlty."

1
23/04/2017

Could not get into room until batteries changed. Door Card died 4 times - not near phones. Spilt ash tray on balcony, asked to be cleared three times, still there. Breakfast a greasy mess. Domestic pop up toaster for 30-40 people. Mattress totally shot. Like sleeping on the floor. Can't fall asleep watching a film, TV only in living room, not in bedroom. Banging dance music in room below, not dealt with until 03:00. Two weddings and a 21st with not enough parking. Place rammed. I stay in hotels about 20 days a month. I would almost prefer a Holiday Inn, or even a travel lodge. Terrible. Service non existent.

"Great stay"

5
22/04/2017

Was here for a wedding, which was lovely & great food and the staff was lovely. Great day. Decided to stay over as had to drive and the room was great and the bed was very comfortable. Definitely recommend it.

"Overnight Stay"

4
17/04/2017

Overall the setting of hotel is excellent.Clean rooms with all modern facilities and decor.Everything was in working order.The wi-fi was working but sometimes dropped you which could be due to being in countryside and signal being not strong enough

"Good food but service needs improvement"

3
07/04/2017

Hotel was ok but needs a bit of a refresh. Ate at the Comfy Duck where 6 of us where given a table for 4. Food lovely but service was slow and staff inattentive. Breakfast service also poor. There was a function playing very loud music bit it did stop at 11.

"Special birthday dinner"

5
06/04/2017

Visited here for the first time for a special dinner. Very impressed by the guy who greeted us as he remembered our dietary requirements. We had a lovely meal, recommend the steak or duck and the service was second to none. Lovely surroundings,just a great evening all round.

"A very good hotel"

5
05/04/2017

One of the better Best Westerns I have stayed in great food in restaurant, breakfast is more than adequate, comfortable rooms more than suitable for our needs, would recommend based on my experiance..

"Lovely buffet"

4
30/03/2017

Presentation Meeting with our new bosses, food and drink provided and very nice it was too. Good selection of finger foods which were very tasty, tea and coffee also. Would have tried a bit more but food taken away before our presentation finished

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Jan C Thank you for your feedback. I am pleased that you enjoyed your buffet, even if it was taken away before the end of your presentation. I will look into why your buffet was clear , but I would assume that this would be due to the length of time the buffet was displayed and in accordance with food safety regulations. Kind regards Teresa Penistone Hotel Manager

"Go for the restaurant not the hotel."

3
28/03/2017

This is a minor country house hotel that has been renovated at some but still retains that wonkiness that comes with age. My room was small for two people, tiny bathroom and all night long air conditioning unit right outside my window - not at all good. Public spaces are not particularly nice, more 2 star by today's standards. The highlight though is the restaurant, I had one of the best steaks I have ever eaten. the service was good but some of the dishes not quite right, overall though large portions and good quality, certainly a cut above the average chain standard and they obviously try very hard. The fabric of the hotel is dated though. Nicely positioned on the outskirts of Grimsby.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear SNRin London, I am sorry that we did not appear to live up to your expectations, but I do value your feedback. The hotel has undergone major refurbishment within the bedrooms and will be starting on refurbishing our public areas later this year. May I suggest that if you do decide to visit us again that you try one of our executive or feature rooms which do have a larger footprint as apposed to the basic standard rooms. Your praise for your steak was very much appreciated by the chef's who work hard to maintain our AA two rosette status. Kind regards Teresa Penistone Hotel Manager

"Bridesmaid duties!"

4
27/11/2016

We stayed overnight as my friend was married here, and over all, it is a lovely place. The building is beautiful, and the staff exceedingly helpful, especially with the wedding preparations, and the bar staff had a great sense of humour. The food at the wedding was beautiful, it didn't take an excessive amount of time to serve everyone, and came out piping hot. We were fortunate to be able to check in to our room early, which was a good size double (room 19), with plenty of space for the extra bed requested for our son. However, when we came back to our room early as our son was dead on his feet, the noise coming from another wedding in the function room below was unbelievable. The furniture and bed were vibrating with the music (really good band but would have preferred not to hear them in our room!), and made it impossible to have a conversation never mind sleep! It ended at 12.40, and only then was I able to try to sleep. The sound issues really do need looking at, as other guests in the party had other issues with noise too. The bed wasn't the comfiest as we seemed to roll together into the middle. Another niggle was that, although the wedding venue itself was lovely, the entrance to the Laceby Suite had logs with a blue tarpaulin over them, scaffold boards & a push bike to greet the guests with, & made the place look unkempt. Breakfast was really good, with a fair selection and again, hot & tasty food. The toast machine however was a pain, as bread had to go through twice to have any colour at all, and was situated after you had queued to get your hot food - this could perhaps do with a re-think. The hotel was fully booked, and when other friends came down for breakfast, there was a large queue for hot food, and there was a wait for some items to be replenished. Overall, this was a good place to stay, but, if you're looking for a restful night away, make sure that either they've had a full refit of sound proofing, or that there aren't any functions on the night of your stay.

"Impressive Wedding Venue."

4
11/11/2016

We stopped here for 2 nights, 4th and 5th November. It was a perfect place for our daughters wedding. All the staff are amazing, courteous and professional. The whole planning of the event went seamlessly, with everyone having a great time both during the ceremony, the afternoon tea and the evening celebrations. The Oakland Hall Hotel Staff took care of every detail. We had two breakfasts in the hotel and they were excellent full English faire.. The rooms had everything you could wish for if not that spacious. There was one negative in our room #49 and that was the bed was very uncomfortable. Time for a change we feel. The problem being rolling together in the middle of the bed. Not good! If it had not been for this we would have rated excellent instead of very good. That aside, well done to all of the staff at this hotel. Especially the very nice lady on reception that managed to conjure up the brides Nana's (89 years old) gold wedding ring that belonged to her mother. It was lost down the basin plug hole in the reception toilets!

"Nearly 5 stars"

4
30/10/2016

Stopped at the oaklands last night, e-mailed hotel to see if we could check in early as we needed to get changed for a wedding we were going too at hotel they replied promptly and they would try but could not promise got there and room was available thank you quick check in room clean nice size bit of a small bed good sized tele showing bt sports at no cost,iron and ironing board and a fan +tea and coffee all provided, buffet breakfast was very nice help urself to everything toast jams croissants yogurts juices the only thing that has stopped me giving this 5 star rating is the bar prices they are way too expensive we are all not business men claiming it back on expenses come on best westen, ps it was a great wedding u provided food and room excellent.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Paul C, Thank you for taking the time to review your stay and that we exceed your expectations with the service we provided. I am sorry that you felt that our bar prices where to expensive as we do try to keep them as competitive as possible. However we seemed to tick the boxes in every other area of you stay and would love to welcome you back should you be returning to the area. Kind regards Teresa Penistone, Hotel Manager

"the comfy duck"

5
24/10/2016

had afternoon tea here and it was great. There was a Roald Dahl chocolate theme and it was imaginative and delicious. Lovely atmosphere and pleasant surroundings. Would definitely recommend. Came out feeling really stuffed.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear karen w, How kind of you to leave such positive feedback on our literary inspired afternoon tea. I am so pleased you enjoyed the experience and that you would recommend us to family and friends. Hopefully we will have the opportunity to welcome you back to the hotel again. Kind regards Teresa Penistone Hotel Manager

"The Comfy Duck"

5
19/10/2016

My family and I had a fabulous evening tonight at The Comfy Duck restaurant. The venue was cosy and clean, very well presented. The service was efficient and welcoming. The front of house staff were extremely friendly, making us feel very comfortable. The food was cooked to perfection, the beef stroganoff in particular was divine! I would highly recommend this venue to friends and family, not one bad word to say about our experience. We will definitely be returning to this venue.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Education2018, Thank you for your very kind review of The Comfy Duck. It is very good to hear that you feel our food and service is so good that you are happy to recommends us to your friends and family. We look forward to seeing you again at the hotel. Kind regards Teresa Penistone Hotel Manager

"Nice from the outside, horrible from the inside"

3
16/10/2016

Stayed in this hotel last August. When you drive towards the Hotel, it already looks great. Receptions / entrance looks great. Unfortunnetly i stayed in a "side building" which is attached to the hotel. (probably they made this to exact their room amount) Unfortunately the rooms where small & out-dated. The food is "ok" / Good, but over-priced.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Boris O, I am always pleased to receive feedback both positive and negative. I am sorry that you felt your room was not of the same standard as those in the older part of the building. While your room was allocated in the annex, all our standard rooms even in the older part of the building have the smaller floor space as opposed to the executive and feature rooms which are larger. I am slightly nonplussed that you felt that they were outdated as the hotel bedrooms have all been refurbished within the last 3 years. Maybe the decor was not to your taste. I am pleased that you found the food "ok"/ Good as the Comfy Duck prides itself on serving good food, which is locally sourced were possible and uses the best quality ingredients. Because of this ethos our prices will not always be the cheapest, but we do feel represents good value for money. We do hope that you would visit us again. Kind regards Teresa Penistone Hotel Manager

"Wedding day and party"

4
16/10/2016

Spent the afternoon and night at a friend's wedding. Everything was spot on, starting with the ceremony till breakfast next morning. The hotel is an old mansion house, with inside retaining its lovely features. Our room was well equipped with all the things you expect and a really comfy bed. The wedding dinner, the buffet and breakfast were all very nice meals. The hotel helped to make the whole day a great success.

"wedding day bliss"

5
14/10/2016

my husband and I were married here on the 24.9.16 it was a fantastic day from start to finish. we had a couple of different coordinators through staff changes but we met with alex and she knew exactly what we had arranged and was 100% up to date with the plans. she kept in touch and answered all my questions and nothing was too much trouble she even got me a glass of water before i walked in to calm my nerves. we had scott as our master of ceremonies and he was fabulous. he was polite and freindly and made sure the day ran smoothly he even came out to see if we wanted canopes saving as we were having our photos done in a seperate area when they were being served. he made sure we had something to eat and drink. he didnt even laugh when i gave him a specific place in the fiest dance song to pop our confetti balloon (and i sang it to him) the guests said the food was amazing and the room was set out perfectly. nothing went wrong at all not 1 thing. i would recommend this place to anyone to get married the grounds are stunning and the cost of the day itself is very reasonable for the outstanding service. we visited the comfy duck the day before and the staff took a real interest in the day and even complimented us on the day. i cannot praise these people enough thankyou so much for making our day perfect.

"Not ideal for me "

4
01/10/2016

When we pulled into the long drive way to the hotel I was excited. This beautiful building has so much character and I hoped our room was in the original building. Lucky for me it was. we checked in early as we were there for our friends wedding. Although you could see the buildings flaws it was so beautiful we didn't care. The room was beautiful lovely and cosy. It was only when it was bed time that I wished I hadn't stayed. Having fibromyagia means I have a lot of sensory and pain issues, so every time someone emptied the glass bar bins that were outside our window pain shot through me. people were shouting through the corridors at gone 12pm and there was a creaky floor board that was just outside our door. The music from the wedding I attended was so loud that I had to leave the wedding as the dj clearly didn't know how to alter the bass of his own equipment, which is why I ended up bathed and in bed by 10pm, the bass shook the floors upstairs so much and because of my condition it vibrated through me, leaving me tearful. I hoped to be able to go through and sit in the reception for a while instead of going back to my room but there was a singer on. And whilst she was very good I needed somewhere quiet to be pain free. Which didn't happen. Whilst I accept that non of the above is the fault of anyone, I do wish there was somewhere quieter I could go to gather myself together. Most of the staff were great and helpful, I think it would be great if the bar /waiting staff were trained on wine. I was offered red white or rose wine, I asked what the names were, only to be told "house red, house rose and house white" I explained that I had meant the actual name on the label and was again told, "all I know is red white or rose" I opted for white because the waitress seemed flustered, it was the worst wine I've ever had. It was just pure turpentine :/ I think maybe the Best Western could make their house wine a nice one. All in all though, staff were friendly and worked hard, the food was beautiful, the room was beautiful, and it's set in a beautiful place. The only reason I haven't given 5 stars is because of the noise when it was time to sleep, I didn't take any stars off for waitress knowledge of wines or my sensory problems as my pain condition isn't one that was able to be solved given the fact I went to a wedding knowing that it was possible that I'd suffer. Thanks very much though :)

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Jak B, I am so sorry to hear of your condition and can only imagine what you are going through, and you did say that the points you raised about the noise where not really anyone faults. The hotel is a lively wedding venue hosting a wedding which you where attending and as you mentioned had made you consider whether to staying over or not. I can only presume that the guests shouting in the corridors at 12 pm where guests from your wedding party as many did stay over and as you said we are a beautiful old building and as such do have the odd creaking floorboard. Had you made us aware of your condition prior to arrival we would have done our best to allocate you a quieter room for you to rest in. I am so sorry that the wine chosen by the Bride and Groom was not to your liking, I am slightly surprised by your comments as I have not received any complaints regarding it before. We do work closely with our wine supplier to offer good quality wine as well as value for money for our Brides and Grooms. I will pass on your comments to the supplier on our next review of our wines. I do hope that for the short time you were able to spend at the wedding that you thoroughly enjoyed it and where able to join in the celebrations for the happy couple. Kind regards Teresa Penistone Hotel Manager

"PERFECT WEDDING VENUE"

5
27/09/2016

Our son and daughter in law were married on 16th September at this wonderful hotel a would like to say everyone had the most fantastic day from start to finish. The wedding ceremony was so special, then the wedding breakfast was extremely good with the most wonderful food and the waiting staff were very good. We would like to send our praise to the chef and catering staff for the most fantastic meal. A lot of our family stayed overnight at the hotel and we all had nice rooms and a lovely breakfast the following morning. Thank you to everyone for making the wedding day so special.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Rhydaman323, Thank you for leaving the hotel and staff such a glowing review. To know that we have helped to make your son and daughter-in-laws wedding that bit more special is very gratify to us. All the staff work very hard to make everyone day go smoothly and it gives them a boost when they receive such praise. We would like to wish the happy couple all the best for the future. Kind regards Teresa Penistone Hotel Manager

"Double birthday celebrations "

5
26/09/2016

May I say this was the most fantastic night for me n my husband n 2 friends xxx never tried a better steak in my life n iv tried loads of good ens xxxx rich looked after us a treat even if we were a bit rowdy we were still made to feel like royalty xxx also lachlan was weird and wonderful as ever I honestly can't rate this place enough xxx I know alot of people and will defo recommend it to all xxx I sincerely hope rich and lachlan get the credit they deserve from this review for the world class hospitality we received tonight from beginning to end. Great value. Great food and well done to the chef that we are yet to meet. Your front of house staff do u proud and your food was second to none xxx lots of love xxxx

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Roxanne P, How lovely to hear that you enjoyed yourselves so much. Richard and Lachlan are both a credit to the hotel and very dedicated in their roles. Your kind comments has been passed on to them. I have also made sure that the chef's are aware of your wonderful compliments on the steaks. I do hope that you will come back and dine with us again. We might even be able to coax one of the chef's out the kitchen to meet you. Kind regards Teresa Penistone Hotel Manager

"The bed was very comfortable"

3
18/09/2016

A large old building with bags of character, I slept well as the bed was very comfortable, the rest of the hotel is in need of a major injection of T.L.C (tender loving care) its worn out . The Staff were good, the food lacked quality.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Andy P, I agree that the building is full of character being built in 1877. We have recently refurbished all our bedrooms and are currently deciding on designs for our refurbishment of the public areas. Thank you for your kind comments regarding the staff, but I am a little surprised that you found the food lacking in quality. We do have a very good reputation for our Comfy Duck restaurant and have been awarded an AA Rosette. If you would like to contact me direct to discuss the food you ate I would be more than happy to accept more feedback from you. Kind regards Teresa Penistone Hotel Manager

"Weekend away"

1
17/09/2016

I booked the hotel as it was just on the outskirts of grimsby close to the country side and thought it would be quite and restfull. However at the time of booking was not informed that there was a wedding and we were right above the disco the bass was shaking the floor and we couldnt even here the tv.worst night i spent away such a shame when everything else was good

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Jason D, Thank you for taking the time to leave your feedback, I am surprised that you stated that you where not informed of the wedding when booking the room, as you booked online and our website clearly states that we do host weddings and weekends can be lively with noise transference to bedrooms. I feel sorry that you still felt the need to leave this review after you spoke with my reception supervisor who gave you a full apology and refund on your accommodation charge. I can only apologise at this stage that we did not meet your expectations. Kind regards Teresa Penistone Hotel Manager

"Lovely setting "

4
17/09/2016

Stayed in a feature room which was exceptionally well fitted out and spacious. Large modern bathroom with corner bath. Dinner service was rather slow and a couple of things described on the menu did not appear on the plate. Menu was imaginative and uses local produce. Breakfast was excellent

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Sue P, Thank you for your kind review of the hotel. Our feature rooms are lovely and in the main part of the old building. I am sorry to hear that you felt dinner service was a little slow, even though you found the menu imaginative. Our Chef Patron spends a great deal of time designing his menus and sourcing local produce. It is nice to see it recognised. Kind regards Teresa Penistone Hotel Manager

"Sons wedding"

5
15/09/2016

We had our sons wedding here in September and couldn't fault anything on the day. The staff were brilliant, the venue was stunning and the wedding food was delicious. Nothing was too much trouble for them. I would certainly recommend the Oakland's for a wedding

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear paulinevessey, How wonderful to receive your review of the hotel. On such special occasions it is good to hear that we delivered a day to remember. From everyone at the hotel I would like to wish your son and daughter-in-law all the best in their married life. Kind regards Teresa Penistone Hotel Manager

"Very tired and in need of an update "

3
13/09/2016

This grand old lady is in need of refurbishment. The room we had was tiny and smelt very musty, although it was clean. There were buckets out in the hall to catch the rain coming through the roof. The reception area has adequate seating, but once again very tired and dated. We stayed one night as we were attending a wedding in the area, so it was handy for that. The staff were OK. Friendly. So all in all not the best stay. We did not eat here.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear GBtravellinggirl, What a lovely way to describe our beautiful hotel, "A Grand Old Lady"and yes there are a few areas that need refurbishing, which we are addressing next year. I did note that you said the room was tiny, I can only presume that you booked a standard room as they do have a smaller footprint than the more expensive Executives and Feature rooms. Kind regards Teresa Penistone Hotel Manager

"Pleasant hotel in lovely grounds"

3
10/09/2016

Stayed here one night. The hotel building and grounds are very nice although we were placed in the adjoining modern annexe. We had a standard double which was clean and comfortable. We ate in the hotel restaurant (The Comfy Duck)the food and service were good. The dishes had a local twist with grouse and Grimsby crab among our choices. There was an issue in the dining room with a slightly unpleasant musty smell from the furnishings and carpets. There were also several flies in the dining room. This spoiled our experience. Breakfast was good, again with a local flavour, but sadly served in same dining room. Worth staying here but hygiene issues in restaurant need sorting.

"Decent hotel"

3
08/09/2016

I stayed here for bed and breakfast it was £227 for 3 nights with the breakfast. The hotel is a large hall. Quite a nice setting. A good location for road networks as well. There is a large free car park at the hotel. Inside the hotel and rooms it is quite dated. The rooms are a reasonably size with a tv, iron, ironing board and tea making facilities. The hotel also has rooms catered for disabled people as I was in one. They have a walk in shower and shower seat and thick toilet seat and handles and emergency alarm cords etc. Room service is daily The only thing I wasn't happy with is that they put me in one of the ground floor rooms and it was very hot but couldn't leave the window open as they open fully so someone could have got into the room.

"Wedding"

4
07/09/2016

Excellent hotel lovely grounds and excellent staff. Room was lovely really comfortable beds bathroom a little tired but ok and clean. The noise from the music was quite loud in the evening and the kitchen extractor was right outside our room window with the kitchen noise we were woken quite early then kept awake late at night. But besides that i would come again but maybe a quieter room

"Wedding "

4
03/09/2016

Attended a wedding which I must say was lovely. Very attentive staff, excellent food and the drinks weren't too expensive either. Lovely grounds for the photos and a nice conservatory area to relax in while waiting for the night do. Highly recommend it.

"Lovely hotel, rooms and staff but beware the noisey dishwasher"

3
31/08/2016

Exactly what you expect from a Best Western hotel; lovely character building, individual rooms, good location with country views, nice staff, clean rooms. Beware if you are in the main building above the kitchen as the industrial dish washer is noisey and goes on all night. When I complained I was told that it had been like that for ages....come on Best Western get the dish washer fixed!

"Pleasant hotel"

4
28/08/2016

Noise from wedding parties spoilt what was otherwise a good weekend at Oaklands Hall. Check before booking if there are weddings that weekend! But otherwise everything was fine - lovely grounds, good service, good location for us, visiting relatives

"Lovely food with excellent staff"

4
21/08/2016

When ever I come to this hotel I find the staff to be extremely helpful and polite and will go the extra mile to accommodate your needs. I visited with my parents for a bar snack and they went above and beyond what was required to make a simple snack special. Thank you.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Sarwa01, Thank you for your kind comments regarding the staff and how polite and accommodating they are. It is welcoming to know that they will go that extra mile and exceed customer expectations. Kind regards Teresa Teresa Penistone Hotel Manager

"Perfection"

5
21/08/2016

I stayed at this hotel in June for 2 nights for my daughter's wedding nothing was r Too much trouble my room a family room was spacious and comfortable My daughter's wedding day was handled with expertise and perfection to ensure a wonderful and memorable day was had by all The staff well what can I say excellent is an understatement I have a grandson who is autistic and has other health needs the compassion understanding and care to meet my grandson's needs and a great understanding of his condtion ensured he had a truly wonderful stay I must mention the outstanding food both at my daughter wedding reception and the comfy duck restaurant every need was catered for with sheer. Professionalism The management for feel so proud of having a excellent team of staff to run a truly remarkable hotel

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear jean g, Thank you so much for such a fantastic review. We always try to meet the needs of every guest, but how wonderful to hear that we exceeded your expectations on the service we delivered for your daughter, grandson and yourself. I do have to say on a personal note that I am very proud of the staff, who all show immense dedication to their work and the hotel and go out of their way to make all guests feel at home. Once again thank you for such lovely feedback and we hope that you will visit us again. Kind regards Teresa Teresa Penistone Hotel Manager

"Excellent food very friendly staff "

5
18/08/2016

The food here is first class wonderful service and beautiful setting the rooms are stunning. A perfect stay,my evening meals were of excellent quality very help helpful staff. Bedding was crisp and clean. The building is fabulous beautiful staircase and great afternoon teas and evening events

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Greggs07, How kind of you to leave such a lovely review. I am so pleased that you enjoyed your stay with us, and everything was to your like. If you are ever in the area again we do hope that you will stay with us. Kind regards Teresa Teresa Penistone

"accommodation very comfortable, food and service excellent"

5
16/08/2016

Very warm welcome, friendly staff, spotlessly cleaning comfortable room, good size bathroom. My husband and I were attending a 60th birthday party, the staff are very attentive and the food very tasty and different. Lovely room with doors into the garden. Would recommend it to anyone for a party.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear 974joy Thank you for your lovely recommendation of the hotel and your wonderful comments regarding the staff. They do work very hard to ensure everyone has a comfortable and enjoyable stay and it nice for them to receive praise. We do hope that if you are thinking of having holding any more parties you will give us a call. Kind regards Teresa Teresa Penistone Hotel Manager

"Nice hotel with good food"

4
15/08/2016

Hotel was very welcoming, and the food at the lounge/bar was excellent, perhaps a little over priced. The room was very clean with a modern bathroom although a little small with no view, just a small featureless courtyard, but we booked very last minute. e comfortable but small. Bit noisy at night but that what you get when there was two weddings on at the same time, and the music went on until 1.00 am a bit late.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Vintcopp, How nice to hear that you found us welcoming and your lovely comments regarding the food are very much appreciated. We do have rooms of various sizes and some are smaller than others, but as you mentioned they are still comfortable. The hotel is a popular wedding venue and as such there is some noise disturbance, which we do alert guests to on our website, but we do try to allocate the quieter rooms where possible to non wedding guests. Kind regards Teresa Teresa Penistone Hotel Manager

"Classic hotel but a bit outdated "

3
13/08/2016

Stayed for 4 nights during my business trip. Hotel itself is in the middle of nowhere but if you need to stay close to Laceby or Grimsby then location is perfect. No traffic, big free car park and right outside of the hotel is roundabout with some main roads connection. Rooms are clean but in need of some modernisation and upgrade. Bed was comfy and there was a TV and iron in the room, that's it. No electric sockets around the bed so every morning need to jump from the bed to switch off alarm on my mobile phone charging on the table. Bathroom is OK but also outdated. Wi-Fi works well. The best part of this hotel is the restaurant. Buffer breakfast at the weekend and menu service at the weekdays. Had a dinner every night as it was quiet amazing, really tasty food and what a presentation. Not sure if I will stay again. Hotel is a bit updated and I also thought that reception staff wasn't great.

"stayed overnight"

4
13/08/2016

me and girlfriend stayed here for 1 night. Nice looking hotel we stayed in the building to the right which looks like an add on. room was good food breakfast was good staff very friendly and polite. booked online so got cheap ish.

"The best best western hotel"

5
12/08/2016

Easy access to motorways with loads of free parking. A tranquil setting in large grounds. Rooms are large and well appointed. Professional and friendly staff who are happy to assist in any way they can to make your stay more enjoyable - definitely my favourite best western hotel

"Outdoor Cinema Night "

4
10/08/2016

A friend and I booked tickets for this event and we were hoping for good weather as it was due to take place outdoors. Upon arrival the event was well organised and plenty of space outside for everyone. We picked a time slot to be served our afternoon tea and it arrived promptly. The food was lovely. Afternoon consisted of a mini hot dog and a mini burger, sausage roll, variety of sandwiches and scones, pastry and profiteroles with a yummy sauce. Drinks and snacks were served throughout the night and the staff were really polite and attentive. Lots of screens to watch the two films on. The only thing which would have made the night better was the weather (typical english summer- rain!) looking forward to attending again next year.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear GyChic36, Thank you for some lovely feedback on our Movie night event. It was a very successful evening and everyone seem to get into the spirit despite the weathers attempt spoil it with the light rain. We will be holding the event again next year and would love to see you there. Kind regards Teresa Teresa Penistone Hotel Manager

"Frustrating- poor judgement."

3
10/08/2016

The staff at this hotel are excellent. However I am here on business. It's nearly 23:00 and there has been a "movie night" with huge PA systems playing at full volume from 18:00 tonight right outside my bedroom. Sleep/ reading / relaxing is impossible. ....is this a hotel? Very frustrating; poor judgement hosting this on a Wednesday night. Next time I will just make the 3 hour commute- I'll get more sleep.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Thomas B Thank you for taking the time to leave your constructive feedback regarding your recent stay with us. We do appreciate both positive and negative comments and use them as away to improve our performance. I am sorry that you where not informed beforehand of our movie night which was held in our terrace garden. This is yearly event and not a regular occurrence so I do hope that if you are in the area again you will give us another try so that we can showcase the hotel in its true light. Kind regards Teresa Teresa Penistone Hotel Manager

"comfy duck meal and wedding"

5
08/08/2016

We have a meal here the night before our wedding and the food was ecsquisit so so tasty and presented beautifully.....we agreed it was the best food we have had and we have visited many restaurant. Not only was the food good but the staff were excellent. The following day we had our wedding at the oaklands and we couldn't have wished for a more perfect day...all thanks to the well organised staff at the hotel, they were so accommodating but so friendly and made is feel comfortable throughout the whole day. Again the food was amazing and I would recommend the oaklands for any occasion. The rooms are also beautiful and clean!!

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Larsunshine, How wonderful that we have been able to make your special day and the evening before your wedding that little bit more special. Your kind comments regarding the food and staff is very much appreciated as all our staff take pride in their work and it is nice to be able to let them know that it is noticed. We would like to extend our best wishes to you both for your married life together. Kind regards Teresa Teresa Penistone Hotel Manager

"Afternoon tea delights"

5
06/08/2016

Today me and my friend visited the Comfy Duck restaurant and had a well over due afternoon tea. Well we were treated like royalty from the moment we walked in. The food and drinks was amazing, the price fantastic and the service was out of this world. It was about the little finishing touches such as informing us of what the little treats were at each stage, clean plates and cutlery and offering to take a photo of me and my friend together for our memories. We were always asked if everything was ok and when we asked if we could sit outside with a drink once we had finished the lady took us to a lovely table and brought us more drinks. Loved our visit and we shall certainly be visiting again! Thank you!

"Excellent friendly service but some bits ready for a refurb."

3
30/07/2016

Just a one night stay to break a long drive home. Service was welcoming and friendly, the evening meal was first rate. The room was more than adequate but starting to show signs of wear and tear. Except for the slightly well worn decor, the hotel hit all the buttons that you would expect of a Best Western Hotel. We will probably use it again when next in the area.

"Two Words - Comfy Duck!"

4
27/07/2016

Spent a week here on a business trip and found the hotel staff to be extremely friendly and helpful. The room was spotless and spacious. The highlight of my visit was the restaurant situated in the hotel called the Comfy Duck where my taste buds were tickled until they screamed for mercy. If I ever come back to Lincolshire this is where I'll head first

"A hidden gem"

4
25/07/2016

Spent a weekend at Oaklands Hall for a family wedding. Stayed in the 'annexe' attached to the hotel. Room was fine but for two adults a bit squashed so would definitely upgrade if I stayed again. Air con was a fan in the wardrobe and for one of the hottest weekends in 2016 not nice. Very clean, staff were really good on the ball and the head man with the grey hair was so endearing funny efficient and so polite. Expect a lot of noise at weekends for events , weddings etc the main rooms are side on to the annexe and the music does go on up to 12 o'clock The grounds are superb for photos well kept good variety and ideal. The entrance just off the roundabout is deceiving . You think you are going into the garden centre and then veer left to the hall. The food is top of the class though Master chef quality and a welcome surprise This is one place we will visit again, easy reach of Cleethorps and the east coast

"Wedding "

4
24/07/2016

A very pleasant & welcoming hotel. Facilities for wedding parties are very good. Bedrooms have air conditioning, which is a must in the summer. Niggles: Past it's prime decor. Construction of someone else's photo booth during speeches!!

"Wedding Venue"

4
24/07/2016

It has been many years since I visited the Oaklands and was pleasantly surprised at the improvements that have been made. I recently attended a wedding here and found the hotel and grounds delightful. The hotel is bright and airy and the staff are extremely polite and attentive. No shortage of bar facilities around the Churchill Room where this particular wedding was held. The terrace and gardens can be accessed from the Churchill room and is very pleasant on a warm evening. There is ample parking in front of the hotel within the grounds but the only criticism I would make is the long drive leading up to the hotel from the main road. It has not changed for many years and is only single track. An attempt has been made to put in one or two rough passing places and the effectiveness of these places is dependent upon the manners of the people using the drive. There is plenty of room to make the drive suitable for two way traffic and considering how popular this venue is, it should have been dealt with years ago.

"One of the best restaurants locally"

4
19/07/2016

Had a really lovely meal at the Comfy Duck recently, the service was prompt and courteous and the food of a very high standard. Loved the courgette flower stuffed with Mozzarella - delicious! We chose to stay over as they do a good DBB rate. Our room overlooked the picturesque garden and although there was a wedding function on we were entirely undisturbed by it. Well done to the team at the Oaklands, this place has changed so much in recent years if you haven't yet been to the Comfy Duck, well worth giving it a try!

"Home from home"

5
11/07/2016

Another delightful stay in our home from home. Room 55 offers the most amazing views of the grounds. We were slightly worried when we checked in as it was prom night hosted at the hotel. And cars were revving up the drive and the party goers crowding in the car park around our car. We were not pre warned about it... however I must say the amount of staff outside keeping everyone in check and cars flowing in and out of the drive was enough to reassure us all would be well as we left to go enjoy our evening out. The friendly greetings with our first names. And the lovely little touches were as always a pleasure and make us choose this hotel as our go to place to relax and unwind without having to travel for hours. Breakfast was as always ample and delicious. Poached eggs cooked to perfection and the waiting staff passing time of day both Geoff and jenna have a wonderful team and things just run so smoothly with them around. Keep up the good work

"Nice looking hotel, good restaurant but rooms are a little dated"

4
08/07/2016

Stayed as part of a group. Large car park and you may get a room in the main hotel or annex, mine was in the annex which was about 10 metres from the hotel front door. Room was not that large and mainly occupied by a large comfortable bed. Small desk and chair, no air conditioning in the annex by I believe there is in at least some rooms in the main hotel. Bathroom was ok but the shower was not that powerful. Small bar area, when I asked for an ordinary whisky to go with some dry ginger they didn't have any behind the bar except for expensive malts but did offer to go and get one from the store. Dinner was better than average cooking but service was not fast. We were called in for dinner but it was still about half an hour before the first course was served. Reception staff were pleasant and effiicient. Price at £70 bed and breakfast was good. But it may be because we booked as a party of about 15. Wouldn't pay more than about £90 max though. Free wifi of a reasonable, but not fast, speed.

"BEST WEDDING EVER!"

5
03/07/2016

I got married to my gorgeous new hubby at The Oaklands yesterday and the day couldn't have been more perfect...aside from the beautiful venue itself the day ran so smoothly it was just unreal! Our Master Of Ceremonies, Richard De'Ath, was so in control of everything going on we were able to completely enjoy our day without a stress or a care in the world! He took care of everything and solved any problems before they even had chance to get to us!! An absolute star and a credit to the hotel, we are so grateful for everything he did and Rich made our day so so special!! X

"A pleasure to visit"

5
01/07/2016

We have visited the Oaklands many times usually with a large group of friends, the food is excellent and the service is first class. The hotel is situated in a very lovely quiet area with ample parking and the ambience is first class.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Derek C, Thank you for your very kind review and I am so pleased that you have enjoy your visits to us. I do hope we see you again soon. Kind regards Teresa Penistone Hotel Manager

"Outstanding visit"

5
27/06/2016

Had a great time (again!). This is the second time that I have visited the Oaklands and I can say that it will not be my last! Service was great from arrival to departure. The Chef excelled himself on the evening that we dined in the Resturant with a fantastic meal! A special thanks to Jenna who was attentive, engaging and entertaining throughout the evening. All in all, a great stay in comfortable accommodation with great staff and food. 10/10

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Gremlin030, How lovely to hear that this is your second visit to us and we are again exceeding your expectations. Your thoughtful and kind comments have been passed on to the Chef and Jenna, who both care passionately about what they do. They both work hard to make sure that everyone has a positive experience when staying with us. Kind regards Teresa Teresa Penistone Hotel Manager

"Superb 4th visit this year can't wait for my 5th! "

5
26/06/2016

Can highly recommend the Oakland Hall Hotel Afternoon Tea! It's a wonderful place for any occasion, I've visited this year to meet with friends, a celebration and family afternoon out. The beautiful grounds, attentive staff, ambience of the restaurant make the delicious afternoon tea a perfect experience. If you've not tried it, you must, you won't be disappointed!

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Beaks183 Thank you for your wonderful recommendation of our Afternoon Tea, we must be getting it right if this is your 4th visit to us. I must say that our new Wimbledon inspired Afternoon Tea is being very well received, could this be your excuse for a 5th visit? Hopefully look forward to seeing you soon. Kind regards Teresa Teresa Penistone Hotel Manager

"Friends wedding- gorgeous venue"

5
26/06/2016

We went to our friends evening reception at the Oaklands. Beautiful venue. Very good food, nice staff, stunning gardens and a fantastic young woman singing in the lounge area. What a fabulous place! Would definitely recommend it to couples thinking of an intimate venue can't imagine it being cheap but so worth it.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Sam C, What a lovely and complimentary review, we definitely appear to have hit all the right areas for you. Our restaurant is especially welcoming to couples with the intimate booths for individually tables. We would love for you to dine with us and I think you would pleasantly surprised; our prices aren't as high as you would imagine. Kind regards Teresa Teresa Penistone Hotel Manager

"Fab 50th"

4
08/06/2016

Had my 50th birthday meal here,the food was lovely the service from the waiting on staff was excellent nothing was too much trouble and Geoff the restaurant manager absolutely made our night he was brilliant from start to finish.we had also booked a room for the evening which was excellent with good facilities but there is a slight downside to my evening and that was that one member of staff totally ruined the end of our night this I believe was the night manager who totally humiliated my husband by requesting he prove he was a resident at the hotel this was after 11.30pm which I know you have to be a resident to order drinks we were and we had ordered several drinks by this time I understand that management have to watch who is obtaining drinks but he had seen us there all evening not only that rather than take my husband to one side he questioned him infront of a room full of people of gathered round my husband like he was an alien,my husband had had a lot to drink and at first thought he was joking and it wasn't till I walked to the bar to see what was going on that this was them sorted,all I can say is this particular member of staff was very arrogant and totally out of order in the way that he questioned my husband and maybe needs some customer service training.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Julie P Thank you for taking the time to review your 50th Birthday party and overnight stay. I am pleased that Jeff helped to make your night and that the food and bedroom met your expectations. With regards to the unfortunate incident in the bar, later in the evening, having discussed this with you at great length, I fully agree that this was not acceptable and would like to offer you a fully apology. The member in staff has been spoken to and we have used this experience as a way to improve our customer service. Thank you for bringing this to our attention. Kind regards Teresa Teresa Penistone Hotel Manager

"Daughter Wedding"

5
05/06/2016

I would like to thank all at Oaklands Hotel for making my daughter & son-in-law special day really special. All of the staff without exception were so attentive. They and all guests thoroughly enjoyed the day. My wife and I also stayed at the hotel for the first time over night, the room was very comfortable finished off with a nice breakfast on the Sunday morning. Once again thanks to all

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Trev 3, We are so pleased that we helped to make your daughters wedding day such a special event. Your kind comments have been passed to the staff, as it is good to know that their hard work is appreciated. Kind regards Teresa Teresa Penistone Hotel Manager

"Booking And Paying Does Not Mean You Will Get A Room"

1
26/05/2016

Booked and paid a month advance and received a Conformation of Booking and Reservation Number but the night before I was due to check in I received a call to say that the hotel was over booked and that they were cancelling my booking. They had booked me into another hotel but had I have wished to stay there I would have booked it there myself. I was told they were cancelling my reservation as I was the last to both - a month before I don't think that was the case.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Geoff W Thank you for taking the time to leave your review regarding your booking at the hotel. I fully appreciate that you booked the room on the advanced purchase rate a month before your arrival date. Due to a large booking we had contracted on that day you were that last guest to book a room for that particular day. We were also in the middle of refurbishing a room within the hotel and had been promised that it would be available for the time of your booking, unfortunately this did not happen, which is the reason for the late notification from us of having to find you an alternative hotel of the same caliber to ours. I understand your frustration with this situation and would like to apologise for any inconvenience we may have caused to you. Kind regards Teresa Penistone Hotel Manager

"Overnight stay and meal"

2
23/05/2016

Wanted to stay at this hotel for a lot of years, and after staying overnight i dont think we will be going back. The prices of the food are quite expensive but they are good, although 2 of our party had steaks and said they wer tough. The overall cleanliness of the place let it down, tables wer sticky and cutlery mucky, and when i wanted to get a bath on the evening i noticed short dark hairs in the bath around the plug so didnt bother. The breakfast on the morning was also warm at best from the buffett. Overall good but good cleanliness is something expected wherever you go now, its an old building so i expect it to be a little worn down but no excuse for hairs in the bath and sticky tables! This really let it down.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Lauren A I am so sorry that we did not live up to your expectation, cleanliness in any hotel is important and the points you have raised deeply concerned me. The issues have been brought to the attention of both department heads, and addressed immediately. Please accept my sincere apologies for our shortcomings and be assured that this is not our normal standard of cleaning. We do appreciate you taking the time to leave a review, so that we can deal with any issues like this, and while you said you would not be returning we would love to welcome you back to the hotel, so that we could show you the hotel in its true light. If you would like to discuss this further please do not hesitate to contact me direct at the hotel. Kind regards Teresa Penistone Hotel Manager

"Almost Perfect"

4
22/05/2016

We stayed here to celebrate our wedding anniversary. The hotel is in a lovely setting and the old part of the hotel has beautiful architecture. For us, the best part of our stay was the evening meal, all of which was cooked to absolute perfection. The staff who served us were great; especially Jenna, who made us feel very welcome. There was a wedding reception taking place, which was nice to see, especially given our own celebrations. The room with the disco in was very well sound proofed, so didn't affect our meal in any way. Our only disappointment was that the guests were allowed to make lots of noise inside and outside the hotel until around 3am, which was a bit much.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear APJ24, How nice that you decided to spend your wedding anniversary with us and enjoyed your stay. Thank you for your lovely compliments regarding the food and staff, all of which has been fed back to them. You mentioned there was a wedding taking place on the night you stayed and as you will probably agree it is a special day and we do ask all guests to be respectful of other guests staying in the hotel but unfortunately on such special occasions guests do sometimes forget themselves. I am sorry that this was not dealt with to your satisfaction but do hope that it would not put you off staying with us again. Kind regards Teresa Penistone Hotel Manager

"Only a salad but!!!!!"

5
20/05/2016

we called the other day after driving passed on odd occasions for many years . What a lovely place , main part of hotel which we were in was lovely , they seamed to have kept many original features of the place and mingled it in with modern colour schemes , it all worked well . From stepping through the nice entrance hall , every member of staff spoke to us , we were shown into the comfy duck resturant , which was fairly busy considering it was gone 2.30 pm , we had a lovely waitress who's name I have forgotten ( sorry ) were drinks were promptly served , followed by one of our party had a nice thick piece of gammon , chips and egg , the other had local sausage ( 4 of them ) served on a bed of mash with caramelised oinions and green beans and broccoli spears and peas . I had the chicken ceaser salad with rosemary pan fried potatoes which were delicious , The salad was fantastic , I know that sounds a daft thing to say salads, salad lol But it had large fresh salad leaves with two lovely breasts of chicken just nicely browned on the top . Anchovies , croutons , paramasan shavings hard boiled eggs and a lovely dressing dribbled over it . Delicious , we all thought it was great , staff very at tentative and polite , with drinks it was around £47.00 next time we are in the area we will do a detour to the comfy duck . They all so have special event nights and weekend that sounded good , jazz evenings , movie days

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Elaine P, Wow ! What a lovely review, and thank you for stopping on your way passed. Your compliments regarding the staff has been passed on to them as it is nice that they get the recognition they deserve for their hard work. The comments regarding the food has also been passed on to the chef's who take great pride in the dishes that they prepare even their salads, as you kindly pointed out. Next time you are passing please call in again we would love to see you. Kind regards Teresa Penistone Hotel Manager

"Delicious "

5
16/05/2016

Cannot fault the restaurant, food and service were spot on, great menu. Made me one if the best martini espresso's I've ever had too. Would definitely recommend for a cosy meal, lots of vacant couples not saying a word to each other to have fun looking at!!

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear sjk2008, Thank you for your kind review of the Comfy Duck, and lovely comments regarding the service you received. Next time you want a Martini Espresso please do call in. Kind regards Teresa Penistone Hotel Manager

"A good nights sleep"

4
16/05/2016

A very pleasant hotel experience for two nights away on business. Extremely helpful staff, good food and comfortable rooms in a hotel with character. The grounds are lovely and the hotel is within easy reach of the town centre

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Alison D Thank you for your kind review of the hotel. We do have lovely grounds which can be very relaxing after a busy day away on business. We are very proud of our staff and it is always good to hear positive reviews about them as they all work very hard, and care deeply about delivering the best experience possible to our guests. Kind regards Teresa Penistone Hotel Manager

"Relaxing break"

5
16/05/2016

My wife and I have just spent two nights at Oakland's Hall. When we arrived two weddings were taking place but there were no delays checking in. We were on bed and breakfast basis but also had dinner in the hotel both nights which we really enjoyed and can strongly recommend. Our room was at the back of the hotel and was very quiet despite the number of guests. The only issue I have is that there is no lift making it difficult for those with mobility problems getting up the two flights of stairs to rooms on the first floor. Having said that, I would certainly stay at this hotel again.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Allotmentman2015 Many thanks for your positive review on the hotel and Comfy Duck Restaurant and for your recommendation to anyone thinking of staying with us. As you mention we do not have a lift but for anyone with mobility problems we do have a number of rooms on the ground-floor and one with disabled access. We do hope that should you require accommodation again that you will stay us. Kind regards Teresa Penistone Hotel Manager

"Anniversary treat"

5
15/05/2016

Just stayed here for the evening celebrating our 33rd wedding anniversary we booked a executive room it was wonderful the décor was really lovely the bathroom was really large with a amazing corner bath it was exceptionally clean it was a shame we only stayed one night we also booked to have a meal in the comfy duck restaurant wonderful food and really great staff will definitely be returning again

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Tracyann W How lovely that you decided to spend your 33rd Wedding Anniversary with us. We are so glad that you had a wonderful stay. You kind comments regarding the cleanliness of the bedroom has been relayed to the housekeeping department, who work very hard behind the scenes to keep the hotel spotless. We do hope that you return to stay with us again. Kind regards Teresa Penistone Hotel Manager

"Business trip"

5
12/05/2016

I was delighted with the quality and appearance of the hotel. My room was very nicely furnished and I had a room service meal that was very good (the home made burger - excellent). I would have no hesitation in going back and it was very good value to boot!

"Excellent stay"

5
08/05/2016

I found the hotel very comfortable and the staff very polite and helpful. The food was very good and the service first class. I wouldn't hesitate to stay here again should I be in this part of the country.

"Quick Quacks Motorcycle Club"

5
07/05/2016

From the moment we arrived (50+ of us) we were greeted by a very welcoming and professional staff whose service went way beyond the star rating for this hotel-stayed two nights, very comfy bed in a well laid out en-suite room and excellent food. Breakfast is hearty and limitless with a very good set menu for the group in the evening-we were even allowed to bring our own band! would recommend this to anyone staying in the area and when we return will try the very highly rated restaurant.

"Feature room"

5
25/04/2016

We stayed here for our anniversary and was very impressed with the service, the stunning feature room and the price!! we booked a meal at the comfy duck restaurant which is on the ground floor and that was stunning too! definitely coming again!

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Darkphoenix87, What a lovely review and I am so pleased that we have left you very impressed after your recent stay with us. Anniversaries are always special and the fact that we helped to make yours memorable is heartwarming. We will look forward to you visiting again. Kind regards Teresa Penistone

"Excellent hotel!"

5
24/04/2016

This hotel is excellent value for money, has a very good restaurant with a talented chef. Staff are an absolute pleasure and are very polite and attentive. I stayed in one of the four poster rooms, very clean and decorated sensitively with a beautiful view of the garden and drive. Visits here are a pleasure.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Sweetiepops, It does appear that we tick all your boxes for an excellent stay. Thank you so much for your kind comments regarding our restaurant and chef. I have passed on your views to them. I agree our gardens are looking lovely at the moment with all the springs flowers coming up. We do hope that you will continue to visit us in the future. Kind regards Teresa Penistone

"Off chance meal"

4
23/04/2016

Can't comment on the accommodation as visit was an "off chance meal" but I can say the whole place appears to be upgraded - very nice public rooms / bar. Staff very welcoming and attentive but not over the top, meal well presented and enjoyable, nice to be offered a selection of 'different' breads and also the provision of water on the table without having to request or pay for. On the whole an enjoyable experience.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Lawrie W Thank you for taking the time to leave such a positive review for us. I will make sure that the staff are informed of your kind comments as they do work very hard and it is nice for them to know that their dedication is noticed. We hope that you will be back again after having such a pleasant experience here for your first visit. Kind regards Teresa Penistone

"Poor for a Best Western"

2
21/04/2016

Do not stay at this hotel if you want a relaxing night sleep. The central heating system made a noise all night and the pillows were like bricks. In the end I placed a towel inside the pillowcase to allow some comfort. I tried to call reception 4 times throughout the night and early hours of the morning, to only get through to an automated voicemail for Best Western company itself. I left a voicemail at 2:30am and did not receive a reply. The food was very bland in the restaurant on the evening and not worth the price.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Jaynewjones I am so sorry to hear of your disappointing stay with us, and that we failed to meet your expectations. I am concerned that you tried to call reception 4 times during the night with no reply and I will be looking into this matter. We do value all feedback and use this as a means of improvement. So with this in mind we have now sourced new pillows, and are looking into the offering guests different firmness of pillows to choose from. This will be implemented within the next year. I am also concern about your comments regarding the food and would love to discuss with you your menu choices, as we normal have very good feedback on our restaurant. Again I would like to apologise for our shortcomings but would be happy to discuss any of your issues with you if you would like to give me a call. Kind regards Teresa Penistone

"Must eat!"

4
18/04/2016

Location is good, easily accessible, hotel looks very nice externally and didn't disappoint internally. Rooms are ok, bathrooms need to be modernised but quality of the food is fabulous - enjoy! Must try the interestingly flavoured ice creams and fish and chips are a must.

Teresa P, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Laura W, It was lovely to hear that you enjoyed your stay with us, and that you find the food delicious. We have noted your comments regarding our bathroom and please be assured that within our program of refurbishments we will be addressing the decor in the bathrooms. Hopefully if you are in the area again, you will book with us again. Kind regards Teresa Penistone

"Consistently good "

4
03/04/2016

Back here again to visit family locally and the hotel is just as good as my last review. Comfortable and tidy rooms - quiet even though wedding going on at the same time. Nice views across the countryside and efficient and pleasant reception service.

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Tophow Thank you for your comments with regards to your visit to the Oaklands Hall Hotel again. We do try to be very good in all areas and great to read how much you really enjoyed your visit. We take a great deal of pride in what we produce and how we look after our guests. I am glad to hear that the wedding did not disturb you. Hope to see you again in the very near future. Regards

"Amazing from arrival to departure"

5
02/04/2016

Had a meal at the comfy duck having visited before and have not god a bad word to say the staff are so polite and offer a service like no other. my and my partner was more then impressed well worth a visit.

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Jessica_Dunham Thank you for your comments with regards to your recent visit to the Comfy Duck Restaurant at the Oaklands Hall Hotel. We pride ourselves in being very friendly throughout the hotel and I am glad to hear we didn't disappoint on the night. Thank you again for your comments with regards all aspects of your stay and I hope to see you again soon. Regards

"Very pleasant stay"

5
30/03/2016

We were warmly welcomed on arrival and directed to our room. (In the extension) The room was a reasonable size with enough shave to get around. (Double room) Bathroom was a good size. Would have been good to have two sets of towels given that we had booked for 2 adults. We were there to meet with lots of family and the two buffet meals that the hotel put on were excellent. Plenty of food, very good quality. Breakfast the next morning was equally as good with a cook to order English breakfast. Would definitely go again if in the area.

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear P W Thank you for your comments with regards to your visit to the Oaklands Hall Hotel again. We do try to be very good in all areas and great to read how much you really enjoyed your visit. We take a great deal of pride in what we produce and how we look after our guests. All of our rooms have 2 sets of towels in the other set is usually in one of the drawers. This is highlighted in the compendium in the room as part of the green policy of the hotel. Hope to see you again in the very near future. Regards

"Simply superb"

5
21/03/2016

We stayed here on Monday 21st of March, and what can I say from arrival the staff on reception were friendly and attentive, even informing us we could order breakfast in bed, we then had a meal in the comfy Duck, where again the staff were superb and the meal was exquisite, not to mention the brilliant cocktails, all topped off with a room that was comfy, tastefully decorated, and to a fabulous standard ! This is our first visit but won't be our last ! Thank you this is somewhere not to be missed

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Carl M Thank you for your comments with regards to your recent visit to the Oaklands Hall Hotel and The Comfy Duck Restaurant. We pride ourselves in being very friendly throughout the hotel and I am glad to hear we didn't disappoint on the night. Thank you again for your comments with regards all aspects of your stay and I hope to see you again soon. Regards

"afternoon tea "

5
21/03/2016

really lovely afternoon tea..and not a sandwich in sight! very tasty.. diverse and something for everyone. there wasn't a scrap left. one of our party has had tea at the ritz and said the savouries were better and the sweets on par. very good value.

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Linda M Thank you for the comments with regards your visit for Afternoon Tea. The food is always freshly made and produced to order. It is a great compliment to be compared with the Ritz and to receive such high praise we are truly grateful. Regards

"Very Good Value."

4
16/03/2016

We recently stayed here whilst visiting family in the area. We were able to check in early as our room was ready. The receptionist was very helpful and asked if we had booked a table in the restaurant in the evening as we were on a BB basis. We hadn't booked and although they were extremely busy we got a table sorted. We had booked an executive room which was very spacious and nicely decorated. We had lunch in the hotel which was lovely and big portions. The evening meal was also very good the only problem was getting a drink as the barman was on his own and over worked. Jenna the restaurant manager was lovely and very helpful. We are returning again in May and am thinking of booking afternoon tea and will also book an evening meal again.

"Fabulous Stay in Spring"

5
13/03/2016

Had a lovely stay, really relaxed and the staff and the food were wonderful. Nothing was too much trouble.I was made to feel very welcome and valued as a customer. Room was spacious and welcoming. Would def. stay again.

"Very Good Food but....."

4
07/03/2016

This is not the place to come to if you want to impress your partner with an impressive drive through a gated entrance along a winding access road up to a Country Manor House Hotel. The facade of this hotel has been ruined by the construction of a carbuncle of an extension built onto the front of the left wing of the house and so making the final approach to it completely spoilt by its ugliness. The inside too has been ruined by the unkind introduction of stud walls forming and dividing what were beautiful large rooms to create spaces that have destroyed the 'olde worlde' feel of the Manor House. The accommodation however in 'the carbuncle' is acceptable and is just like staying in a modern hotel room at a major airport hotel. There was not enough shelf space in the very nice bathroom for two peoples' wash bags and their contents. An issue I have with almost every hotel room's bathroom in which I stay! The food this hotel served was excellent. The dinner was superb and the breakfast was one of the best I have had in a hotel. Non buffet breakfast cooked to order and served to your table was a delight. The 'serve yourself' toasting machine produced the best toast I have ever had from one of those infernal contraptions and so contributed to a very enjoyable breakfast experience. This hotel certainly does not let the 'Best Western' brand down, it's just unfortunate that the Country Manor House 'feel' has been destroyed by an unsympathetic extension and interior alterations.

"Very helpful staff"

5
20/02/2016

I stayed on Valentine's night and I could not get a table in the restaurant. The staff sat me in the television lounge and served me dinner there, They could not have been more helpful. The food was excellent, my room was small but very comfortable. The hole was quiet. Very good value for money

"Can't fault it. "

5
19/02/2016

We had a wonderful meal at this lovely hotel. Served by Jenna who is super professional, charming and friendly we throughly enjoyed our lunch and will always go to Oaklands when in town. Set in a beautiful building the food was generous in portion size and delicious. Nothing was too much trouble and the staff were all so friendly and good at what they do. Don't miss out on this impressive experience!

"Fantastic evening"

5
16/02/2016

Last year my partner and I attend the valentines ball and we enjoyed the fantastic food and entertainment so we decided to do again it was definately worth the money great food great service and really enjoyable evening

"Lovely Place"

4
15/02/2016

Recently stayed here for 1 night during business trip. Didn't know what to expect as it was booked by corporate travel team. It was dark when I checked but it was lit up and looked beautiful from the outside. Check in was smooth and room was on first floor which was accessed by grand staircase adjacent to main entrance. Room was clean, tidy and spacious with decent size bathroom and TV. Iron & board in room. Had lovey restaurant which was busy but not noisy, food was good and had separate bar. Check out was quick and smooth. Hotel is approx 10 minutes away from Humberside Airport. Would definitely stay here again.

"One of the best meals I ever had and excellent service."

5
03/02/2016

An impromptu visit last night to celebrate my niece passing her driver theory test. I had the surf and turf. I asked for the steak to be crispy on the outside and medium to rare in the middle. This was executed to perfection resulting in without doubt one of the best meals I ever had. The house wine was excellent and the service from the attentive staff was exceptional. I have waited a long time for a meal like that. Thanks to you all.

"Nice meal in the Garden Room"

5
30/01/2016

We attended a function in the Garden Room, and it provided a very attractive and most suitable venue for a 'mid sized' do. It seemed well organised by well managed staff, so service was prompt, and polite. The food was pretty good really. Pate better than the soup, and (unlike last year's event at the same place), the unusual block of beef was very tender and tasty. Desserts were all good. Just a shame they seemed to forget to serve the coffee and mints??

"Super hotel"

5
25/01/2016

Excellent hotel for real value for money and more. Caring, friendly staff for whom nothing is too much trouble. Excellent food. Comfortable beds, free Wifi. A pleasurable stay despite only being there to attend a funeral. Wouldn't hestitate to return if in the area again.

"Very nicely modernised old joint."

4
22/01/2016

This is big old Victorian country house but public rooms and my room were tastefully modern. The restaurant has a good local reputation and is busy, despite being a touch on the pricey side. I'd estimate 3 courses at £35-40. Way better than a modern chain hotel. Staff excellent. Happy to return.

"The best in the area "

5
20/01/2016

We love visiting the comfy duck and visit often since our first initial visit in September 2015. because of that a birthday treat of a sleep over in the hotel to really indulge was arranged. I've had many wonderful birthdays but none as lovely and relaxing as this. Initially there was some confusion at check in as we arranged an early check in and late check out but once the receptionist came out she had it all in hand sorry I didn't grab your name but your professional and personal approach made us feel welcomed to a home from home. Like an old friend was returning. Thank you so much. At the heart of a good business is a fantastic team and that's exactly what you have here at the oaklands. It's not often I don't find any dirt in a room the room we had was room 57 and it was spotless not a speck of dust anywhere and a comfy bed what more could you ask for? Top marks to housekeeping. It's beautifully furnished the staff are wonderful! Really attentive. By far the best in the area. The heart and soul of the hotel is the restaurant The comfy duck. And since our first visit it's wonderful to see that Jenna is in a more senior role her service as always was impeccable. She is truly a credit to to company and the staff in the restaurant are so wonderful thanks Ben for keeping the drinks flowing. The extra added touches made everything simply amazing I can't belive the official rating is only a 3* this hotel is worthy of at least a 4* rating the service is fantastic and by far outshines any others in the area. For business for pleasure or just to bolt away for a pecauful nights sleep this hotel caters for all. It's a hidden gem to everyone that played a part in my stay I thank you wholeheartedly i had a truly wonderful birthday. Extra thanks to the chef & Jenna for sorting my special happy birthday pudding please see photos. We will be back very soon

"Wedding "

5
02/01/2016

We would like to take this opportunity to say a huge thank you to Matt and all the staff at the Oaklands Hall Hotel for the wonderful day we had celebrating our wedding. Matt and the staff were fantastic, attentive, polite and everything ran very smoothly. A massive thank you to the chefs the food was fabulous including the family meal we had the night before. Thank to Jeffery for his excellent hospitality too. We would especially like to say thank you to Matt for all his time and effort prior to and during the day for making it such a special day. We would have no hesitation in using Matts services again and recommending the Oaklands Hall Hotel in the future. Happy New Year to you and the staff.

"Food, females and functions = fantastic"

3
27/12/2015

I recently went to a function at the Oaklands hotel, the food was divine however. . . waiting was FANTASTICO!!! I was served by three people throughout the course of the evening, two females and one male. The Male was rude and quite inconsiderate however my two females caught our eyes. They were both willing to b as helpful as possible. We asked for a jug of cream an moments later it was brought. Desserts were brought out while I was at the bathroom, and when a large male waiter ( the same rued inconsiderate one as before) took it away. I asked two females on separate occasions to see if this mistake could be rectified, neither making an attempt to rectify this mistake so I further asked another young lady and she apologised and within minutes brought me another. She was very helpful throughout the evening. I saw that multiple people had tried to tip her throughout the evening and these tips were put straight in a pot for all the others, this is not fair. I did ask the name of these two young females; Grace and Chelsea. I was willing to tip £25 however when I was told that it would go in a tips pot for shaing, I put my money away. So if you are ever at the Oaklands for a function, and you are served by a Grace or a Chelsea, Comment on how well they are serving you (if they still ar, which with no doubt they will be)- they will appreciate your comments !! Overall Food 4* Service (the two girls ) 5* (everyone else) 2* entertainment 4*

"Fantastic"

5
21/12/2015

From the moment we arrived until the moment we left the hotel, we have nothing but praise for each and every one of the Staff They were courteous and efficient at all times. It was an absolute pleasure. We attended the Ultimate Legends Show, which included a Christmas meal, a glass of fizz on arrival was very much appreciated, the Garden Room was decorated beautifully for Christmas. The Manager knew what each and everyone had ordered for their meals, which arrived promptly, very well presented, very very tasty and hot, The Chef had done a brilliant job. The show was brilliant too, Andy Wood as Tom Jones and Bon Jovi and Monique Mitchell Wood as Kylie and Pink were fantastic as always. We stayed over too, the room was very nice too and breakfast the next morning, delicious. So all in all a brilliant stay, fantastic staff and food. Highly recommend.

"Fabulous starts the the festive season"

5
20/12/2015

Visited this venue for a works Christmas party event, with meal and entertainment. What a wonderful evening! Entertainment was excellent with ultimate legends tribute acts, plenty of audience participation and dancing to be had. Ever dubious about mass produced menus, The meals were superb, excellent quality meat ( no cheap processed produce as with some venues) vegetables cooked to perfection and not mush! It was hot, plentiful in size and served to all parties quickly and efficiently. The venue was decorated with immense attention to detail, with the huge Christmas tree a beautiful feature in reception . Our party of very mixed age ranges, left this party feeling very festive, with full bellies and tired dancing feet. Will definitely re-book for next year.

"Food fantastic......Service ???"

4
16/12/2015

Went for afternoon tea here, the amount I have served, in 2 & 1 Rosette restaurants but never actually had the alternative experience of enjoying it myself. The idea of a seasonal afternoon tea was awesome, Steve and his team have always cooked great food so thank you for afternoon tea guys, the only quarm I had with the food was the macaroon, it was very undercooked however I wasn't sure whether it was supposed to be like this as it did state honey puree in the mix on the description, however I have never seen a macaroon in that manner...... Everything else was real nice.... Turkey roulade was great ( I hate turkey) but that was real nice....... Service......??? Melted and greeted by Jeff, very friendly as always so was good to see him, swiftly took the order, Aaron on the bar came over for a quick chat which was nice, it's good to see confidence and knowledge has increased :). However we didn't get a checkback until after we had finished, at this point it doesn't matter if there was sumin wrong or not as it's finished....... If you do checkbacks you catch any challenges...... Not everyone will get the attention to inform people they are not happy with something....... After we finished me and my friend waited 25 minutes for the afternoon tea to be cleared before we got out drinking tea....... Waitress was kicking a knife across restaurant as it was dropped, perhaps come back for it? Put whatever it is in your hand down, pick the knife up? Appreciate places get busy I have developed myself over the units in this industry, but staff talking at bar for about 10 minutes whilst guests are waiting to be seen to? .... So definitely room for improvement..... Was nice on the way out that Barry the general manager asked how things where, I informed him we enjoyed the food, so thanks to Barry as well :). I'll be back to try the evening menu, just hope service is as good as the food next time...... (my apologies about the side plate)

"Enjoyed"

4
15/12/2015

Went to birthday party here, stayed the night, room cosy & compact, bathroom was adequate, all areas clean & tidy. Meal at party good, found it difficult at times to hear the speeches, as load music just outside door of venue near reception, but appreciated that he had a break for 30mins, so more speeches could go ahead. Sat morning buffet breakfast, very slow at restocking the buffet, because what I had on my plate was going cold, I didn't bother waiting for it to be restocked, too long

"Food and drink"

5
15/12/2015

Attended at the oaklands hotel for works nite out, excellent food and excellent location within the garden room. Staff and facilities excellent would defo recommend this location for a works night out. Stayed in B and B and luxury followed by fantastic breakfast????

"I slept so well I missed breakfast"

5
13/12/2015

Fantastic food and such a quiet location I slept in and missed breakfast. A real shame as breakfast was great last time. The scotch egg starter is a must. Must be one of the best locations in the Grimsby area

"Long stay"

5
12/12/2015

Food is amazing and all the staff have been very helpful and very welcoming at all times. Fantastic hotel. Great service and lovely people. The rooms are spacious and clean. The views are lovely also. Room service is very efficient and staff as always very nice.

"Wedding Anniversary"

5
08/12/2015

This review is a little late, but that's because I was too early with it, following a review of the hotel's restaurant. Now it's a little late, but better late than never. I booked a table for six people back on the 2nd of September to celebrate our 43rd wedding anniversary, and although I missed an offer on their August monthly email, I asked the manager if I could take advantage of this. He said to call back in a couple of days, and he would have an answer. To my amazement, I was able to have the August offer! After the evening meal, which was superb I might add, my wife and I had a room with breakfast, for just £1 extra. The room was very comfortable, very clean and we had a good nights sleep. In the morning, we were able to have a full breakfast which was delicious, and all for just £1. How good is that ?!!! I must say, that the whole experience was a delight, and I say that with much experience of British hotels, as in my former working life, doing over 35000 miles a year, I have stayed in a large variety of hotels. The Oaklands is a bit special I have to say, and I'm sure the Best Western franchise company are more than happy with it too. The Cumfy Duck restaurant is an excellent place to eat, although I have said this in a previous review. The Manager there, Jeff, is a fantastic guy, and will make you feel special, no matter who you are! Try it out, you won't be dis-appointed.

"A shame as it is capable of much better"

3
07/12/2015

We have stayed here previously and had a very good experience, so much so we were looking forward to this trip. The reception when arrived was good and the room was very nice, being clean and well stocked with all mod cons. The hotel on this occasion was busy with Christmas parties and weddings, as well as dealing with routine guests, and due to this I believe was not able to cope well. Numerous mistakes were made, food was served cold / overcooked / undercooked , orders did not arrive.The quality of the food and service were down from our previous experience. Good experienced staff rescued the situation on a number of occasions. Which compensated for others that left a tad to be desired The bar area was inadequately staffed and on a number of occasions no one was there to serve and they ran out of a number of staples. We would go again, but ensure its not so busy next time so we can experience what it was previously

"Wedding"

5
04/12/2015

We had our wedding at the Oakland's, and my wife's 50th the following day. The day was awesome, went so smoothly. The service, food, both day and evening, were excellent. The planning and organising by our master of ceremonies, Matt King, and his team, ensured the day went exactly as planned, a massive thank you.

"Perfect birthday celebration"

5
15/11/2015

We celebrated our daughter's 18th birthday with 20 family and friends in the private lounge last Sunday. It was a perfect afternoon, excellent food and service in a lovely setting with a relaxed atmosphere. Everyone is still talking about it, especially the food. Thank you Oaklands Hall Hotel x

"Excellent, didn't want to leave!!"

5
15/11/2015

Booked the oaklands hotel for my wedding anniversary/husbands birthday after having previously visited a few months before for an excellent afternoon tea. Looked online and saw there was a deal on for a dinner bed and breakfast package. Bonus! The room.. we booked an exective room which was Lovely, comfortable, and scrupulously clean. Couldn't fault it in anyway. The comfy duck...wow!!! Apart from the food being amazing, the service was second to non. We were greated by Jenna, who I had met on a previous visit there, who despite serving hundreds of customers since, recognised me! I must of mentioned somewhere in my email when booking the table that it was my wedding anniversary as during the meal Jenna brought over two glasses of bubbly and wished us a happy anniversary, such a lovely touch which almost had me tears! This was then followed by some lovely flowers again with a happy anniversary wish. Breakfast...we ordered breakfast in bed so we could relax and take things at our own pace during the morning. The breakfast arrived exactly at the time we had specified. Again the quality of food was excellent, and arrived piping hot despite travelling across the hotel. Overall...what an excellent weekend! Being a student nurse and money being tight I found the dinner bed and breakfast deal fantastic value. The staff made us feel like we were really welcome and valued. The attention to detail and the personal touches made by Jenna and the staff in the comfy duck really made a difference. We shall definatly be returning!

"Exceptional"

5
12/11/2015

My parents recently held their Diamond wedding anniversary celebration at the Oaklands - and to say it went well is an understatement, its success is in no small part resulting from the magnificent efforts of the wonderful and attentive staff. Special thanks don't just go to Vikki and Chris, who were just fantastic and who went above and beyond, but to everyone who waited on us - more or less hand and foot - throughout our weekend stay. I honestly don't know how they did it without any fluster whatsoever, but it's obvious that a great deal of effort has gone into staff selection and staff training. WOW, well done to you all! And thank you very much. On the food side, the buffet was also of excellent quality, and varied too (many commented to me on how good it was). Reasonably priced as well. Great staff, great venue, great evening. Go to the Oaklands, in my view, you'll not regret it.

"Great venue good rooms"

4
09/11/2015

Stayed here for a family anniversary party in the garden room our bedroom was fine but bed was little lumpy quite thin walls so as there was also a wedding in hotel the noise at night was ongoing into early hours fab breakfast all the staff are great and helpful would stay again

"Not the best could be better"

1
08/11/2015

Recently went for a meal 8 of us service not great plates left on tables once finished eating for over 40 mins. Food was ok although not all correct when served. Hopefully if we go again we will have a better time

"excellent hotel with exceptional staff"

5
08/11/2015

I frequently stay in this hotel for business purpose and cannot commend the staff highly enough. They are extremely helpful and accommodating and so polite too. The room service is also excellent, particularly the grilled haddock - well done Chef for such tasty food!

"Murder Mystery Package"

3
02/11/2015

We visited this hotel for an overnight package that included afternoon tea, murder mystery with dinner and overnight stay. Shortly after checking in, we went into the restaurant, as we had reserved a table for afternoon tea for 2.30pm. Unfortunately, our name wasn't on the list of reservations which was very surprising as we had booked by telephone over 3 months earlier. This had been confirmed by the hotel in an email and also confirmed by us when we wrote to the hotel with our dinner choices and settled the remainder of the bill. However, the young staff said they would sort a table for our party of 6. At 3pm we were shown to our table, but the afternoon tea didn't arrive until around 3.20pm - quite some time later than our preferred booking time of 2.30pm. We found we had to ask for actual tea and coffee, as these weren't offerred, although cups and saucers were set out on the table. We had already eaten the savoury items before we caught the attention of a young waiter who seemed quite surprised when we requested hot drinks! We enjoyed the variety of items on the afternoon tea, along with a glass of pink cava - it was presented nicely. Surprisingly, we weren't offerred extra teas or coffees, nor did anyone enquire as to whether everything was okay. Maybe this is due to poor staff training or just the inexperience of younger staff. Following this, we sat in the bar and ordered a bottle of bubbly cava. It was placed on the table in front of us, but as the waiter was about to walk away, one of us asked if he was going to open the bottle. He replied that he would if we would like him to! Did he really think we were going to open it ourselves - its not just a screw top bottle. The bar at the murder mystery event was a bit chaotic, as the staff seemed unsure of how to operate the tills, and we had to wait ages whilst they managed to sort this out. We had already preordered wine for the table but even after being seated for a considerable length of time, the bottles weren't brought to us and we had to go and ask. At the end of the night, I went to settle the bill for the wine, but again the staff couldn't find the items on the tills and had to involve a manager. The actual murder mystery went on too long and the size and layout of the room doesn't really lend itself to this type of event when half of the people there aren't in the main room - ourselves included. We missed out on what was happening and at times couldn't hear the actors, especially if they didn't have a mic or weren't using it correctly! Others we were sat with said they had been to 2 previous murder mysteries at the Oaklands which were much better. We have enjoyed others elsewhere, that were also much better. The food was okay, nothing special but mostly enjoyable apart from the parkin sponge - that was totally dried out and a huge disappointment. It tasted days old. Breakfast was tasty and self service with plenty of tea and coffee on offer. Our rooms were good with all the usual facilities - I particularly liked the heated bathroom mirror that didn't steam up when you took a shower! We were pleased to have stayed at the event til almost the end as our rooms were obviously above the event as the music was extremely loud. There was a strange and annoying humming/fan noise from outside of the room, on and off, til about 2 am. We couldn't sleep until this had stopped. Having said all this, we enjoyed our stay, particularly because of the company of our friends but also it was nice to be away from home relaxing, wining and dining. The Oaklands is just missing that attention to detail.

"Another great event thank you! "

4
01/11/2015

Thank you to everyone who presented the super Villa Sandi Prosecco taster evening on Friday 30th October. I attended with a group of friends. - we quite often attend the champagne evenings so this was a great event! A four course fine dining menu presented by Stephen Bennett and his team complimented by Villa Sandi Prosecco tasting. Thank you for our Villa Sandi exclusive flutes!

"Yet another pleasant stay!"

4
27/10/2015

Yet another pleasant stay at this hotel. Stayed in room 42 which had been well prepared. Used the restaurant for Sunday lunch, all the staff were very attentive especially. The food was very good, the portions were huge. The choice on offer for breakfast was also very good, buffet breakfast on Sunday, cooked to order breakfast during the week. The only negative aspect is having to walk through the smokers, who congregate by the main entrance, to get to the annex!

"Family wedding"

4
18/10/2015

The hotel is lovely, once you turn the corner and see the hotel it is beautiful. The entrance is impressive and I'm sure looks fabulous for wedding pictures. Lots of parking and it is outside of the town. We had a lovely spacious room looking out on the gardens at the back of the hotel. Room's and bathroom were all very clean as was the hotel itself. The food in the restaurant The Comfy Duck was fantastic and amazingly good value, the let down here was the majority of staff apart from 2 that were serving were fairly useless, we had several staff members attend our table over the course of the meal and yet we waited nearly an hour for our desert even though several of us asked many times for it. This wasn't any better the following day either unfortunately.

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear MelissaDonohoe I was pleased to read the review that you left as it gives us an opportunity to be able to improve the points that you raised. I am sorry that on this occasion we left you with some negative points with regards your stay. I am sorry that the hotel was not at its best during your stay but with your comments we are certainly trying to improve the aspects that you have mentioned. Further training and supervision in the Restaurant and the function areas to ensure that no one is left waiting for anything and certainly by asking for things to be delivered that is acted on more efficiently. Thank you again for your comments and hope that we can restore some faith to use the hotel again in the future. Regards

"Weekend away in Lincolnshire"

4
17/10/2015

Nice hotel, very friendly staff. Lovely room, nice and clean but far too hot. Unbearable heat even though no radiators seemed to be on. Window only opened a small way. Fan was provided so we had to have it on full blast both nights even though it was October and chilly outside. Good deal on Sunday night with 2 course meal for 2 with bottle of wine for set price of £30. Service and meal was excellent. Breakfast was good also.

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear JanetDunn2011 Thank you for your comments with regards to your recent visit here at the Oaklands Hall Hotel. We pride ourselves in being very friendly throughout the hotel with the hotel nearing completion of a full refurbishment. The issue with the heat in the building is a constant battle. The radiators were not on and the hotel does retain a lot of heat. We have put air conditioning into a quarter of the rooms so far with more planned as needed. Thank you again for your comments with regards all aspects of your stay and I hope to see you again soon. Regards

"Delightful afternoon tea & evening meal"

5
16/10/2015

My husband and I have stayed overnight on a few occasions in the past year and always felt well looked after. The Comfy Duck is great for afternoon tea, excellent evening meals and a very good cooked breakfast, all served either in the comfortable restaurant or outside on their pleasant sun terrace. An excellent venue. The Manager obviously ensures that all the staff are well trained. They are considerate & conscientious. We have found this hotel is great to just get away from it all and relax. We plan to stay again very soon. Thank you for the flowers for our anniversary. And a big thanks to the General Manager for providing such a fantastic Hotel.

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear TreetopsCottages Thank you for your comments with regards to your visit to the Oaklands Hall Hotel. We do try to be very good in all areas and great to read how much you really enjoyed your visit. We take a great deal of pride in what we produce and how we look after our guests. I am glad to hear that you can use the hotel to relax and get away from it all. Hope to see you again in the very near future. Regards

"Comfy"

4
12/10/2015

Very good hotel with attentive staff. Good hotel fare too. Rooms were of adequate size with a desk for working. I have had much bigger at BW before, but this was fine for what I needed. Breakfast was good, though I would have liked some fresh fruit to take with me for my journey each day. Bedroom temp was easily adjusted to my needs.

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear PBKew Thank you for your comments with regards to your visit to the Oaklands Hall Hotel. We do try to be very good in all areas and great to read how much you really enjoyed your visit. We have introduced a fruit basket onto the buffet table to assist with taking an item of fruit away from the hotel. Hope to see you again in the very near future. Regards

"Lovely"

5
10/10/2015

Had a lovely meal with a couple of friends, very nice food and the waitress annaliese was very polite and professional and was also very friendly, had such a brill night and never had to wait when we wanted to order, it was a fantastic night and will be going again, very lovely place to go :)

barry f, Manager at BEST WESTERN Oaklands Hall Hotel, responded to this review
Dear Bethany A Thank you for your fantastic comments with regards to your visit to the Oaklands Hall Hotel. We do try to be very good in all areas and great to read how much you really enjoyed your visit. Thank you for your wonderful praise with regards to the staff and the food. Annaliese is one of the newer members and great to see her name getting a mention. It shows that the training and the effort that is put in on a daily basis is recognised by all. Hope to see you again in the very near future. Regards

"Fantastic Hotel "

5
03/10/2015

Wonderful Hotel with very friendly and helpful staff. The food was absolutely fantastic and worth every penny. I would highly recommend it. If you are just eating in the restaurant book in advance to avoid disappointment as it is very popular.

"Food and venue beautiful"

5
03/10/2015

Came here for food to celebrate a friends birthday. We all booked into the hotel in order to drink and fully relax. The staff were friendly, polite and professional. The food was delicious in the evening. I had duck for my main which was cooked to perfection. The venue is beautifully decorated, the grounds are immaculate and an ideal setting for a wedding or other special occasion. Our room was clean and included all the basics you might need on your stay including shampoos, shower gels and body lotion which I was grateful for as is packed in a hurry and forgotten these items. Breakfast in the morning was buffet style, plenty to choose from and well made. Can't fault this place and hope to return soon!

"Thoroughly Enjoyable Wedding"

5
27/09/2015

We held our wedding here this Saturday and I can not fault the location, the room, and utterly applaud the food and staff, most notably Ben who was excellent. Anyone thinking of a small intimate wedding, please consider The Oaklands, Longs Lounge as I now have amazing memories of my wedding day. Thank you

"excellent chef and front desk staff"

4
24/09/2015

the staff and the food are amazing - the bedding, particularly the pillows could do with renewing - a slightly uncomfortable first night until i went and bought my own pillows. Good location, close to the city

"Perfect 60th Birthday celebration!"

5
17/09/2015

As a big fan of The Oaklands Hotel and The Comfy Duck restaurant I had no hesitation in choosing it as the venue for my 60th Birthday celebration on September 10th. Our party of 18 family members and friends was the perfect number for the Longs Lounge which was ours for the evening. In fact we had access to the room during the afternoon to put our own touches to the table and to place name cards and balloons etc.The evening was absolutely perfect! Many thanks to the Chef and his team for the beautiful food which was just so delicious, as always. A huge thank you to Jeff who was our Master of Ceremonies for the evening. I can't tell you how much I appreciated your attention to detail and your warmth and your sense of humour. You contributed hugely to the success of the evening and I thank you for that. Many thanks to the waiting staff too. Finally thank you to the reception staff who managed our pre-orders, room reservations and who answered all of our questions in the preceding few weeks. To anyone planning a celebration I would absolutely recommend The Oaklands! Kind regards, Jeanette and Ian