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Best Western Hotel Prairie Inn & Conference Center, Galesburg

3.5/5  - basé sur 334 notations.
300 S Soangetaha Road, 61401-5527, Galesburg, United States - Ver el mapa

Descubra la zona noroeste de Illinois desde la comodidad de este pintoresco hotel de Galesburg situado a sólo unos minutos del colegio universitario Knox y la calle Seminary Street. Con una fantástica ubicación junto a la carretera I-74, el Best Western® Prairie Inn & Conference Center se encuentra a solamente 5 kilómetros del corazón de Galesburg, Illinois. Nuestros huéspedes estarán situados a sólo unos minutos de la histórica calle Seminary Street, que cuenta con tiendas, restaurantes y mucho más. Los amantes de la historia y la cultura podrán disfrutar de las conocidas atracciones de Galesburg, entre las que se incluyen el Teatro Orpheum, el Museo del Ferrocarril de Galesburg y el lugar de nacimiento del conocido escritor Carl Sandburg. Un pintoresco recorrido en auto permitirá a los huéspedes de este hotel de Galesburg recorrer muchas de estas populares atracciones. Nuestro hotel es la opción de alojamiento idónea para familias que tengan previsto visitar a estudiantes en los colegios universitarios Knox o Carl Sandburg, situados ambos a sólo unos minutos del hotel. Nuestro hotel es asimismo el lugar idóneo para asistir a los eventos de temporada celebrados en la zona, como por ejemplo el Railroad Days y el Stearman Fly-In. Este hotel de Illinois proporciona asimismo un cómodo acceso a los huéspedes en viaje de negocios que deseen visitar RFMS, BNSF y Masters Educational Services. Este hotel de servicio completo de Galesburg, el único de la zona, le permitirá disfrutar de los más altos estándares de calidad durante su estancia. Nuestro salón de baile, con capacidad para un máximo de 300 personas, se convertirá en la opción idónea para su próxima reunión, banquete, evento o celebración nupcial. Las habitaciones recién renovadas del Best Western® Prairie & Conference Center cuentan con unas cómodas camas con ropa de cama de calidad y mullidas almohadas. Aquí encontrará también nuevos televisores con pantalla plana LCD de 37 pulgadas con canales vía satélite y HBO®. Todas las habitaciones cuentan con microondas y nevera. Algunas habitaciones cuentan con entrada privada desde nuestro hermoso patio. Entre otros servicios e instalaciones de este hotel de Galesburg se incluyen una piscina cubierta, gimnasio, servicio de habitaciones y acceso gratuito a Internet Wi-Fi. Convierta al Best Western® Prairie Inn & Conference Center en su segundo hogar durante su próxima visita a Galesburg, Illinois. Póngase en contacto con nuestro cordial personal para reservar su estancia hoy mismo. Disfrute de su estancia en nuestro hotel.

Best Western

Hotel Prairie Inn & Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 334 huéspedes
NOTA EMITIDA
Excelente
117
Muy bueno
103
Normal
49
Malo
33
Pésimo
32
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
19
De negocios De negocios
83
En familia En familia
116
En pareja En pareja
78
En solitario En solitario
24
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Would never stay there again."

2
05/07/2018

I only gave this place a 2 because have to say the bed was comfy. As for everything else a big fat 0! The air conditioner sounded like a jet plane getting ready for take off. Had a really nice "science project" (mold) growing on the walls near the ceiling in the bathroom. Ordered food from the restaurant. Couldn't even eat it. The chicken was so undercooked I'm surprised it wasn't still clucking. The tenderloin was like shoe leather. OK, the fries were good. Couldn't even let anyone know when we checked out the following morning because we waited at the desk and no one was around. Stay somewhere else if you are in town.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
I am sorry we did not live up to your expectations. I will look into these matters immediately.

"Highly Recommended for Family Reunions"

5
21/06/2018

We had a very successful although small (20 people) reunion here. It was affordable and clean. It's a bit old compared to the newer hotels but has one great amenity: the open area outside the rooms in the center. It's a great place to sit outside and talk in the evening. You can't find that at any other hotel in Galesburg. I've looked and tried others. We could also meet for the free breakfast.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you

"Great stop"

4
19/06/2018

Stayed for one night. The hotel was very nice. The pool was great. The only thing we missed was a hot tub. The breakfast was great. There was a nice variety of items. Great value for the money. Would definitely stay again.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you

"Great stay"

5
15/06/2018

Great job from the staff clean lobby and breakfast area pool area clean as well rooms are great for the price. Close to the shopping mall and restaurants in the area. Air port only a mile away and easy access to the interstate. Breakfast was great as well.

Crystal C, Front Office Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review

"Great for Family get togethers"

4
23/05/2018

They were absolutely accommodating. Very helpful, even found a can opener for us when we asked. The patio doors open onto a commons area with café table and chairs and a bag game. The largest suites in Galesburg by far. I would VERY much recommend this hotel to everyone.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review. We love our courtyard also. We hope to see you again

"One Night Stay"

4
04/04/2018

Was in town for one night. Location is out of the way, but not terrible. Room was okay. The only real complaint was that the faucet for the shower was difficult to work with. Liked the non-white towels for the bathroom...gave more of a homey feeling.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you

"Good place for the price"

4
19/03/2018

We've stayed at this hotel a few times over the years. it's very convenient to the Interstate. Nice swimming pool. Friendly staff. Restaurant and bar on site. Free Internet - we were unable to connect from our room. I didn't bother reporting it, so I can't comment on how that would have been handled.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you but report so we may fix it for you

"Quiet hotel"

4
05/03/2018

The location is near the interstate and thought it will be noisy but surprise that it was quite and I feel like close to nature the way it is design and with all the trees in the property. Love the hot breakfast especially the healthy juice as I am a health conscious person. It is the only hotel I been to that offers that orange apple cider juice. It has clean fitness room and nice pool. Front desk was nice but the housekeeping needs training what hospitality is. But that didn't affect anything will definitel stay again.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review. We hope to see you again

"Decent for a short stay"

3
06/01/2018

Stayed the night on New Years Eve, due to proximity to my family. The room was cool upon entry, turned the heat up and it remained cool. Even after 2 hours the room did not heat up. There seemed to be only one person at the desk as the restaurant and bar were closed, not allowing us to get a drink on New Years Eve. Good for a night, but would not recommend.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
We are sorry we did not live up to your expectations. We will strive to do better

"New Year weekend"

5
01/01/2018

Over all it was a nice place to stay. Bathroom could have been cleaner. Hot tub was nice and clean but couldn't regulate hot/cold water on at same time. They added boiled eggs to breakfast which was very nice, not everyone wants to eat carbs for breakfast.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you

"Great place to take a break ????"

5
23/12/2017

Nice place to stay,plenty of good parking,close to several nice shopping centers & restaurants! We would've liked to try the on-site restaurant but it was closed on Sunday ???? Looking at the menu, it looked like it would be good Indian Cuisine!

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank You. We hope to see you again

"Midwest Conference Championship Football game"

4
13/11/2017

My wife and I stayed at the Best Western in Galesburg, down to watch my son play football, very nice hotel! Staff was awesome and very helpful, Crystal and Johnny went out of their way to make our stay great! Crystal gave great suggestion of the restaurant "The Packing House" for a great meal! Johnny went out of his way to make eggs that were not out for the standard breakfast, and even made me a good strong pot of coffee for my next leg of my trip!!

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you I will pass the compliments along to the staff

"Great place to stay in Galesburg"

5
08/11/2017

Nice, clean rooms along with quiet atmosphere and friendly staff at a reasonable rate. Will definitely return here next trip. Made a reservation at another local facility but decided not to stay there after seeing the room. Best Western was only a few dollars more but the difference was worth many times that.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank You

"Beware of Deceptive Practices Before Booking"

1
31/10/2017

BEWARE OF BEST WESTERN'S PRACTICES BEFORE MAKING RESERVATIONS AT THIS HOTEL. I cancelled a reservation well before (i.e., approximately a year before) my two night booking. Best Western did not record the cancellation right, or at least they claim to have no record of cancellation. When I alerted Best Western customer service that they had inappropriately charged me for two nights, Best Western's response was "without evidence of an attempt to cancel we will need stand behind the no-show charges," "the manager insists that they never heard from you," and "What we are able to do, as a goodwill gesture from Best Western Customer Care, is to send you a check for one of the no-show charges." In other words, Best Western appears to have a practice of failing to properly record a cancellation. In doing so, it gets to keep 50% of its nightly rate and is able to effectively get around its "free cancellation" policy. That is deceptive. They fail to acknowledge that OF COURSE their records show that they never heard from me. If their records showed that they did hear from me, and then they still charged me, that would be outright fraud. Best Western evidently has a record-keeping problem, and they pass the cost of that problem onto their customers. I now have to engage the dispute resolution team at my bank to dispute a charge for an issue that seems like such a no-brainer for customer service. If Best Western had handled this issue the way any average person would think it would have been handled, and I did not need to involve my bank, there is no way I would have taken the time to write this.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
I will look into this issue immediately

"Nice place to stay"

5
31/10/2017

I enjoyed my stay at the Best Western in Galesburg. The room was comfortable and clean, the staff was helpful, and the complimentary breakfast had a lot of good options. I also appreciated how easy it was to connect to the in-room WiFi.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you

"Hotel stay."

3
17/10/2017

Rooms are very dated. Shower very hard to turn on. Carpets needed cleaned in our room - barefoot not possible. Restaurant is dated and good choices not good for such an expensive stay. Good just average.

"Great place to stay."

5
13/10/2017

After staying in some of the less expensive hotels, I decided on a room here, and I am glad I did!! Staff was friendly, rooms were clean and very comfortable and there was a nice breakfast. Highly recommend this hotel.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
thank you for the great review. Come again soon.

"Knox County Scenic Drive participant"

4
10/10/2017

We came here for two weekends in a row. We like this hotel. The parking is good and it is not near a railroad tracks. The beds were comfortable and the staff was friendly. We enjoyed our visit and we will return again soon.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you

"Comfortable place to stay"

4
24/09/2017

The exterior of the building and hallways are outdated from the late 60s/early 70s; however, there's not much that can be done about that. The groovy interior public doors and the hall rugs could be updated. The grounds were well kept. The rooms were comfortable and clean. I've also stayed at the Holiday Inn before, which I would rate as higher quality, but I would definitely stay here again. My only complaint is there wasn't a place to charge my phone on the nightstand.

prairieinn, Front Office Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you

"BW Prairie Inn"

3
10/09/2017

Room clean and comfortable, staff and housekeeping very good. Breakfast adequate, skip liquid labeled orange juice. Bar wait staff very cheerful, fun and professional. Wi-Fi moderately troublesome to hook up to, but worked ok. Grounds attractive. Some traffic noise at night but not a problem for us.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you we will strive to do better

"Best in town!"

5
08/09/2017

Have used this hotel repeatedly for years, and have always been more than pleased. Location, amenities, staff, and service cannot be beaten. My highest recommendations all the way around. Whether for business or pleasure trips, the Prairie Inn has everything I have ever needed and a most pleasant and relaxing atmosphere, all well maintained and with the best personnel for staff. Never a complaint!

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the great review.

"Not clean, not friendly"

1
05/09/2017

The room was not vacuumed at any point in my stay and neither were the carpeted stairs. The room had mouse feces on the desk and mold on the shower curtain. The bathroom was close quarters between the door, shower and toilet. At checkout time, I was ignored by an employee and finally gave up and left my room keys on the counter and left.

Crystal C, Front Office Manager at Best Western Prairie Inn & Conference Center, responded to this review
These issues are being addressed immediately and are not acceptable. On behalf of the entire hotel staff I truly apologize and if there is anything I can do please contact me.

"Tremendous value!"

5
04/09/2017

I have visited Galesburg many times and will definitely stay here from now on. It is situated in a quiet and pretty area tho not commercial. The room was very comfortable, everything was clean and pleasant.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review. It is nice to hear the hard work pays off. We look forward to seeing you again

"Good Place to Stay While Passing Through Galesburg"

4
31/08/2017

While on a long distance trip my husband and I ended up in Galesburg, IL, for the night. In searching hotels,the Best Western Inn & Conference Center had one of the better ratings and rates. The woman at the front desk was very pleasant and check in was quick. Since we are Best Western Reward members we were automatically upgraded to a court side room and given a check in package that consisted of 2 cold bottled waters, a bag of crackers and granola bar. The room was clean and the beds comfortable (compared to most hotels we've stayed at). We generally request a room on the top floor so we don't hear kids running above us, but because it was late and we were tired we stayed on the main floor. We did hear some kids in the room above us, but not for long. Otherwise, it was quiet. Free breakfast was included and there was an average selection of food (waffles, cold cereal, muffins, toast, juice), as well as sausage and scrambled eggs. Breakfast was in the hotel's restaurant, which was large, so guests are not crammed into a small space, which was nice.

Crystal C, Front Office Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review and for being a loyal Best Western Rewards member. We hope you will visit us again.

"Nice Room, Pleasant Setting"

4
06/08/2017

I found a good bed, a clean room, and a pleasant setting with an outdoor courtyard in Galesburg. The hotel facilities are above average, and the restaurant has delicious Indian food at a reasonable price. It does have a confusing layout, and the person who checked me in spoke so quickly, and in such a rote manner, that I had real trouble finding my room. That was the one small issue in an otherwise trouble-free stay.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review. We are a bit of a maze. I will address this issue with the clerks

"Good nights sleep"

4
30/07/2017

We stayed here while I was traveling with my daughter.This hotel has a friendly staff with clean rooms and comfortable beds for a good nights sleep. Nice and quiet. I would recommend this hotel. Well lit parking lot and good breakfast.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review. It is rewarding to hear we are doing our job properly

"best western"

5
23/07/2017

great place, staff was friendly and very helpful. rooms were comfortable and love having access to courtyard from room. pool was great. would stay there again. close to Main street and easy access to I74. Breakfast was hot and had great variety, changed daily. Must try!

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you We hope to see you again

"What a cool, vintage style, well laid out, classic Best Western!"

5
21/07/2017

This hotel gets a big thumbs up from me. It has a very cool vintage/retro feel to it. Very friendly and helpful staff. The rooms come prepared with all of the hotel amenities anyone would need. Clean, Cozy, and Comfy!

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you. We love the ambience of this hotel. It's nice to see it appreciated.

"Beautiful place"

5
01/07/2017

Located right place where no hotel have any landscaping.This is old style hotel very roomy,Court yard /Patio with outside games offered miniature golfing,great for wedding in court yard.I will stay here again

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for your kind review. We love the grandness of the hotel and we have hosted many wedding in that beautiful courtyard.

"Amazing stay"

5
25/06/2017

We were pleasantly surprised at how beautiful this facility is. The owners take pride in their hotel. The staff takes pride in their jobs. The front desk staff was professional and welcoming. The restaurant dining was excellent and Johnny went out of his way to make sure we enjoyed our meal. He was at breakfast and prepared the omelets to perfection. He is so cheerful and enjoys his interactions with guests. Enjoy your stay here. Plan an event here. It is spacious and beautiful large rooms,bedding and towels very nice. I wish I could give more stars.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thanks you, It is nice to see that the hard work is paying off. Johnny is one of a kind. We hope to host you again.

"Terrible"

1
21/06/2017

I booked this Room on Monday morning the 19th For the next night stay in route to my destination when I arrived I was informed that they had book me for the night I called and I was charged as a no show but yet they could not help me I had to call the booking center-back and maybe they could help me there I will never stay at the Best Western ever again

Windy C, Front Desk Clerk at Best Western Prairie Inn & Conference Center, responded to this review
Very sorry for the third party booking confusion. We can only go by the third party reservation and they should have takien care of that for you. I hope you will consider Best Western again.

"Relaxing, Excellent, Secluded from the Rest"

4
21/06/2017

I felt my visit to Galesburg was made better by the friendly, helpful staff at the Best Western Prairie Inn in Galesburg. Having a first-floor room was nice since it had a comfy patio overlooking the lush lawn. The secluded location, which was only a couple minutes away from the college, was perfect and not overrun by obnoxious people. The area was quiet, the trees, shrubs, and grass well cared for, and the staff the friendliest I've seen in a long time. I wish my flight hadn't been delayed - by the time we arrived, we had missed an entire day and night, yet I was still charged for it, even when I requested a review to see if something could've been done to help me.

Crystal C, Front Office Manager at Best Western Prairie Inn & Conference Center, responded to this review
We are so glad you enjoyed your stay and hope you will visit again soon. Thank you

"OK Place in Galesburg"

4
18/06/2017

This was an OK place to stay if you're on the road. Not great, but OK. It advertised a restaurant on site which was Indian, but at the time we wanted an American one. This one was not advertised as such. Also, the drain in the bathtub was very slow to drain. Otherwise it was a very clean place to stay and what you would expect from BW. The staff were all very nice and helpful.

prairieinn, Front Office Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you we are adjusting the menu to add American food and we will address the drain issue

"Hotel Room for Wedding"

3
05/06/2017

Hotel for family wedding. Was convenient to wedding and reception. Hotel older but worked ok. Think ventilation exhaust fans need updated in bathrooms as Muskie smell in rooms. Several building and not good signage to get back to lobby or breakfast and none of hotel housekeeping staff could speak English so several of family members has issues trying to find the areas we needed to get to.

"College Graduation"

5
15/05/2017

The staff were very friendly and professional. The rooms where clean and all had refrigerators and microwaves. The grounds were clean and the atmosphere was peaceful. Some of the furniture could be updated but we were very pleased with our stay

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the great review. Come see us again

"Nice Large Property"

4
08/05/2017

I stayed here while traveling on a band tour. I was pleased with the stay. There is a nice restaurant on site with a lunge attached. The complimentary breakfast is served there and has a lot of items to eat. Since I was fed at the event I was playing for, I did not get to try the Indian restaurant there. The check in and out was easy and the clerks were friendly. The cost was reasonable and the client had picked it up. The room was good and the hallway noise was not too obnoxious. It is quite large so you can park in several locations out a close door.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for your kind review. We are proud of our Hotel and strive to make our customer happy

"Excelent"

5
08/05/2017

The staff was very friendly and helpful. The room was clean. The beds were comfortable. Big TV, fridge, and microwave. Breakfast is your typical hotel breakfast, I was fine with it. Did not have a chance to try the restaurant, but next time I am there I am sure I will. I expected less coming in and got shocked. The hotel is huge and has a nice outdoor space, great for summer days.

"Rudest hote staff I have ever encountered"

1
06/05/2017

i requested an early check in to drop off my luggage, was told by the front desk It would cost $40 to check in before 3 pm even though my room was available. got checked in finally at 2:30pm, dropped off luggage and went off to visit relatives and came back at 9pm and key did not work. went to front desk and was told we were given the wrong room and would have to move. UN acceptable. not getting everything out of fridge and packing up all my stuff at almost 10 pm by then. I was tired and wanted to go to sleep. called desk and told them i am not moving. they agreed to let me stay. the phone started at ringing at 5 am and again at 5:30am. I come to a hotel and pay a lot of money to relax. Not to be harassed. the linens were very old, thin, yellow and sparse. I will never go back and puts a bad light on Best Western. have never had such an unwelcome at any hotel I have ever stayed at.

prairieinn, Front Office Manager at Best Western Prairie Inn & Conference Center, responded to this review
This is unacceptable for our property. I will look into this immediately. Please whenever you have a problem and it is not serviced immediately contact the manager of the property.

"Picturesque View"

4
03/05/2017

I loved the outdoor scenery at this hotel. It was so pretty, and had a big courtyard area with a pretty focal point, and lots of green space and trees. It was very peaceful and relaxing. The pool was amazing, too. I usually don't stay at such a pretty place when traveling for work. It was a nice surprise. I greatly enjoyed the restaurant and bar, too.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review. We hope to see you again

"Nice Overall Stay"

4
27/04/2017

I have been reserving rooms at hotels across Missouri & Illinois for almost 20 years for my bowling teams for our tournaments. This hotel is by far the best in all these years. All the staff (except one snippy little girl) was outstanding. The rooms were large and comfortable and well maintained and clean. We had a group of bowlers that wanted to play cards at night and Crystal was kind enough to accommodate our group. Crystal was an outstanding host though out our stay. I cannot say enough good about the way she treated us and others. Thanks Crystal. The only less than stellar moment I had was a pink haired young lady at the front desk who had an extreme poor attitude. There was an error when we checked in and we were overcharged. The problem was resolved (by Crystal) immediately and I was told I would receive my refund upon checkout. When I checked out, miss pink hair rudely asked me why I hadn't noticed the error when I checked in? Her attitude was abysmal. But the rest of the staff was AWESOME. Thanks Crystal. Thanks Best Western Prairie Inn for our great weekend.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for the kind review. We will address your issues immediately.

"Book this hotel! You won't be disappointed!"

5
24/04/2017

I booked this hotel on Wednesday and arrived on Saturday. It was clean. Water pressure was great. Kids loved the indoor pool. Breakfast was amazing. Staff was helpful. Beds were comfy. Quiet guests. No problems here!

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you for your kind review. It is nice to see our hard work paying off.

"Decent place"

4
10/04/2017

Decent place. Shower was hard to turn on and soap dispenser didn't work. No forks available for breakfast. Breakfast was good though. Rooms were clean and happy that refrigerator/microwave were included.

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank you

"great staff crystal"

5
10/04/2017

very good staff crystal front desk clerk was amazing toward all customers fresh hot coffee and good service hospiltality i will always come back and enjoy all ammenties and services offered by hotel staff

prairieinn, Manager at Best Western Prairie Inn & Conference Center, responded to this review
Thank You

"family trip"

4
10/04/2017

Hotel was comfortable, staff very helpful, and easy access. For the price compared to other locations on the trip we felt this one was overpriced for the age and lack of update appearance. However very clean.

prairieinn, Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank You

"Good value in central Illinois."

5
05/04/2017

Stopped in without reservations. Got a good room and the receptionist got us the best price. The breakfast attendant went out of his way to make special items in the kitchen for my wife's restrictive diet.

prairieinn, Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
It's nice to hear they are taking care of the guest properly at all times.

"What Happened???"

3
03/04/2017

I have stayed at this hotel on many occasions in the past, first when it was Jumer's (eons ago), and then after it became a Best Western. I was always impressed with the facility, its restaurant and lounge, and the beautiful rooms. It only seemed fitting that during a cross country road trip we would stay here for one night. Apparently, things have changed quite a bit since I last stayed here 9 years ago. The room -- whereas it appeared clean upon our initial entry -- is definitely seeing some wear-and-tear. I was particularly disappointed to see that the area underneath the vanity isn't receiving quite the housekeeping attention it should. I do wish the room had more than one chair, as we were watching television and one of us had to sit on a hard bench. (I prefer not watching TV from bed... just not comfortable for me.) The restaurant is now Indian-variety, and if I had paid attention to the website and realized this fact (this is my fault entirely) we would not have stayed here. I do not like Indian food at all. I did read that guests can order other food, too, but I didn't want to risk it. We were happy to have a bar to relax in, but we were told it opened at 5 -- and it wasn't. We went back to the room to wait a bit, and then returned to the bar at 5:30. Still wasn't open, nor did the restaurant appear to be. I called the desk to verify I had the opening times correct, and she confirmed that they were open. We went back once again, and they still were not. We didn't attempt a fourth time. I was further disappointed that the hallway behind the restaurant had a most unpleasant odor, much like rotting garbage. It seems to me that the hallway also used to have plants and such, but now it's just a plain, lonely hallway. I don't think this place is too far gone at all, or at least I should say, I hope not. What was once a very fine hotel is just seeing a bit of a downturn. I hope it comes around. I may give it one more chance next time I'm in Galesburg just to see.

prairieinn, Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
We will address your issues directly. We apologize for any inconvenience.

"R stay"

4
25/11/2016

Very pleasant hotel. Friendly staff. Enjoyed our stay. Thanksgiving with family and we spent the night here to relieve the crowding a bit. So we didn't have dinner here but we would have liked to. We love Indian food and the restaurant in the hotel looked great.

"Nice facility with helpful staff"

4
21/11/2016

I stayed here one night and attended a wedding reception at the hotel. All staff were very kind and helpful. The room was a large and clean with good Wi-Fi. I was surprised by how quiet the room was and by how comfortable the bed was-I slept great! I wish I had been able to visit the restaurant, as I heard very good things about it. The staff did a wonderful job with the wedding reception.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review. I am happy to hear that we could accommodate you during your stay with us. Come visit us again so you can try our delicious authentic Indian food. Thanks again! Amber Smith

"Room Quality"

2
17/11/2016

Shower was in poor condition, no curtain, no soap, ceiling had a water leak, toilet barely flushed. Overall mediocre quality in the room. Would not stay at this hotel again. Location off the interstate is not ideal

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. I have made management aware of your comments and they are looking into these issues immediately. We would like for you to give us another chance to show you that we want our guest to have the best stay! Please feel free to contact me with any questions at 309-343-7151. Amber Smith

"not recommended"

2
04/11/2016

older hotel, would not be my first choice if i had known better when I stayed there. Was first off the highway after a long drive. Hotel older, rooms not up to par with others Best Western properties.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We do have a older hotel, I can assure you that we are renovated and have many new amenities available. We hope to see you again in the near future. Amber Smith

"Turning 60"

3
25/10/2016

I was a little upset when trying to check in due them saying they couldn't find my Reservation, well they couldn't because they had let someone check into my room without being on Reservation or a Credit Card. Luckily it was one of my friends I was meeting there but supposed it hadn't been and I went to the room and who knows what could have happened especially seeing it was a male!! There was no breakfast as advertised when booking and the room was not as big as shown. It was clean and had no amenities. Soap and lotion were mounted on wall which would have been fine if you didn't have to pump the dispenser to 50 times to get enough soap to wash with. The best part was the authentic East Indian Food at the restaurant.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are looking into the issue that occurred during your check-in process to assure this will not happen again. I am glad that you enjoyed our new restaurant! Our Best Western has many amenities available, we have a onsite lounge and restaurant, indoor pool, fitness area, we offer fridge and microwaves in all of our rooms now also. We look forward to seeing you again. If you have any questions please feel free to contact me at 309-343-7151. Thank You Amber Smith

"It used to be better..."

2
21/10/2016

We stayed here several times in the past due to the convenient location. The setting is beautiful but the rooms have deteriorated since we stayed there last year. We stayed on the outbound leg and the inbound leg of our trip and both rooms smelled like Lysol spray. One of the desk chairs had what appeared to be a poop stain and they no longer offer free breakfast.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We do still have breakfast 7 days a week in our restaurant. We also offer a 10% off coupon at check-in. I have forwarded your review to our housekeeping manager. We always take pride in our rooms and make sure they are nice and clean for our guest. We would like for you to give us another visit to show you that we can make your stay satisfactory. Thank you Amber Smith

"College visit"

3
17/10/2016

Clean hotel, friendly check in, good room rate, comfy room, modern bathroom. Indoor pool available but did not use. No jacuzzi. Disappointed that breakfast was not gratis. Good restaurants close by however.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We appreciate the good feedback! We look forward to you staying with us again. Amber Smith

"disgusting and stinks"

1
16/10/2016

we got in late and were tired so we thought this looked like a nice hotel. WRONG. We were put into a room that smelled like dog urine, the place was dirty, no cups for coffee or water. Had to find some. The restaurant was utterly ridiculous. We waited for 45 minutes for our food and then they brought half of it. Almost done eating and then they delivered the rest of it. The parking lot is so dark, makes you afraid to go out. There was plywood sheets propped against the wall so we had to be careful not to get too close. We came down for a military graduation. I will never recommend this place to anyone. I will sleep in my car if I go that way again.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
I apologize that your stay was not satisfactory. This is not how we run our business. We are forwarding this review to management so that we can make sure this does not happen again. We take pride that we have very clean rooms and have a comfortable hotel for our guest. If you have any questions please feel free to contact me at 309-343-7151. Thank you Amber Smith

"The place has seen better days"

2
10/10/2016

We stayed here for a college visit and while the cost was great, it would have been nice to have a more up to date hotel. I was surprised as we regularly stay at Best Westerns and have always had great experiences. This one seems to have seen better days, it is outdated and needs to be cleaned up. It looked like there were some repairs or remodel going on while we were there. Our room was a non-smoking room, yet had a faint odor of smoke in the room, which may have come from the employees. We spotted ashtrays placed on tables facing the courtyards only. Our check-in process was quick, they did have our room reserved for only 2 nights when I needed 3 and that was quickly fixed thankfully since I was checking in at 11pm on a Thursday night after a long day of airport delays. The bathrooms were very basic and really did need to be cleaned more thoroughly, the soap and lotion dispensers were the in the wall type. You pushed on them for shampoo, conditioner, or lotion even in the shower, it was an interesting and I am sure cost-saving way of giving out toiletries. We didn't use them at all, because with skin sensitivities there is no way of knowing what type of soaps are being used without asking. We had issues with rooms being cleaned late and then not being cleaned at all one of the days. We called around 5pm to ask to have the room cleaned and they did come rather quickly to do so. We traveled with others in our family and they stayed in a room next to ours and their reservations said continental breakfast included. When we went to have breakfast we found that the place dark and closed and told the employees were late and were not sure when they would be in. Well we never went back and went to The Grandview instead for breakfast, which was great. Another issue we had was the fitness center, while I understand that hotels do not usually have the greatest fitness equipment this one really lacked in most every area of fitness equipment. There was one treadmill, one elliptical and some type of universal lifting equipment and it was cumbersome to use due to the lack of space. It really is a shame, because this looks like a hotel that really has some potential, just needs some updating and cleaning up. I just don't think it quite lives up to the Best Western name at least not yet.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. I have forwarded your review to management. We always want our guest happy and comfortable. I apologize that we did not exceed your expectations. Please feel free to give us a call at 309-343-7151. We would like to see you again soon to show you that we can make your stay enjoyable. Amber Smith

"motel stay"

3
05/10/2016

The staff was nice. It was a quiet location. There were dirty areas in bathroom. There area where they wanted is to park was poorly lighted. There was no free breakfast. They had a dark unwelcoming restaurant. We won't stay at Best Westerns again. We usually choose Comfort Inns but there were none in the area.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. I am forwarding these comments to management so we can correct any issues that may have occurred. We do have a full service restaurant that serves a sit down breakfast and authentic Indian food in the evening. If you have any questions please feel free to give us a call at 309-343-7151. Amber Smith

"Poor treatment"

2
25/09/2016

A quiet place, generally, probably the best motel in town, but unremarkable by more global standards. I've stayed here before and been happy. This time I had difficulty getting wifi in my room, and the desk clerk treated me as if I was stupid and computer illiterate. I am neither. I wound up calling the help desk and dealing with them for half an hour, and the problem was something with the hotel. Even when I told the clerk that, he still treated me as though I was lying and too stupid to figure out how to connect with wifi. His attitude was patronizing and offensive.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are so glad that you stated we are the best in town. I would like to apologize for any inconveniences that you may have experienced. I am forwarding this review to our management so that this will not happen again. At anytime during your stay with us you are free to ask questions! We hope you will give us another try to show you that we do want our guest happy and comfortable every time. If you have any questions please feel free to contact me at 309-343-7151. Amber Smith

"Dont do it"

2
24/09/2016

Shower didn't work and staff is over worked and unwilling to stand behind what they say (lie) when confronted about what they stated or said previously. I made a reservation with pets and they want to fine me because the clerk put me in the wrong room. How am I supposed to know what specific room I need to be in?

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Ben, We apologize that you had these issues at our location. We are a pet friendly hotel with a pet friendly hallway. It is very important that you sign your registration policy with the acknowledgement that you have to register your pets at check-in time. If you have any questions or concerns please feel free to contact me anytime at 309-343-7151. Amber Smith

"Clean, Comfortable and Friendly"

4
21/09/2016

Came in for a birthday/college reunion party. We didn't spend much time at the hotel and never had an opportunity to use the pool, but the beds were comfortable, the room was clean and came with a mini-fridge, which was a plus. Staff was friendly and accommodating.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad to hear that you enjoyed your stay with us. We will look forward to you staying with us again! Amber Smith

"Reasonable motel"

3
18/09/2016

More or less a typical Best Western. The room was ok, clean but a little old. Not many electrical outlets for charging electronics. The bathtub looked a little iffy - lots of discoloration, but it seemed to be clean. The shower diverter was sticky, so if you didn't notice it, you got doused with cold water while waiting for the water to heat up. The beds didn't seem as comfortable as most motels we've been in, but they were clean and we had no real complaints. It was just kind of a ho-hum stay..

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. I have forwarded your comments to management. We always take guest comments into consideration to make future stays comfortable. We hope to see you again! Amber Smith

"Bathroom Dangerous slippery"

1
10/09/2016

The parking lot is fenced with bars which gave me a concern of safety. Bathroom was dangerously slippery. The trim on the parking lot door entrance to the inside of the hotel was hanging partly off the door. Building maintenance was poor over all. The building was old. The fire alarms went off at 1A. The desk clerk said the next morning the day shift did not reset the alarms so she tried and put in the wrong code and she than said – “oops, I entered the wrong code. Sorry about that." On a good note the location was perfect for us. Easy access to start our next day.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. I do apologize for the inconvenience of the fire alarm going off. We do have a fence around our hotel on one side to separate the highway from our parking lot. We are a very safe location that I assure you. We hope you will give us another chance to show you superior customer service and a great night stay! Amber Smith

"Good place to stay"

4
26/08/2016

Stayed here overnight on business the people at the front desk were very nice and helpful.the rooms are nice and big the beds are comfortable never got to try the lounge out.all I all I think it's a very good hotel have no complaints will stay here again

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are happy that you enjoyed your stay. We hope to see you again in the near future! Amber Smith

"Best Western Galesburg, IL."

4
25/08/2016

Have stayed at the Galesburg Illinois hotel many times in the past. The courtyard, pool, fitness center and the restaurant are the main reasons for selecting this hotel. This last trip, I was disappointed to discover that the restaurant venue and menu had changed. Other guest must have felt the same way because in the past, it always had a lot of customers. Went to breakfast at 10:00am and was told that I was only the second customer that day. The food was good but the menu selection was limited. Everything else about the hotel is pleasing. The pool, courtyard and the staff were well above expectations.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review. We are glad you enjoyed our many amenities that we offer. We have a new restaurant "Haldi's" that has just opened very recently. We hope that you will give us another visit and try or new menu items!!! Amber Smith

"A nearly perfect stay"

5
22/08/2016

We selected this hotel based on reviews and had no negative surprises. The man at the front desk selected a room for us based on ease of access from the parking lot without prompting from us, and he avoided putting us in the corner with no elevator (they have one out of service for replacement - it is covered up with plywood. The pool is open pretty late (at least 11 pm I think) which was great for us because we usually get in late on our cross-country trips. The air conditioner was a little noisy and cycled on and off all night but I could have worked around that by selecting "fan always on", which I could not figure out how to do until morning. The only real downside is that we had planned to have breakfast in the hotel restaurant but despite having few guests there when we arrived, it took a long time to be seated (there seemed to be only one person working outside of the kitchen) and then after a long wait, we left and ate breakfast at a Grandma's Kitchen about an hour further down the road. We will try to stay here again if we take the same route back home next year.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad that you enjoyed your stay with us. We are in the process of putting in a new elevator. We look forward to seeing you next year. Amber Smith

"Expected Better"

3
20/08/2016

We stayed here for just one night as we were moving my daughter into the local college. We did arrive later than expected (9 pm), but we did call ahead to let them know. The desk clerk was very friendly,helpful and courteous. Our designated room was on the back side of the hotel,so you do have to drive around the building to park. The room size was large with two queen size beds. The pillows were disappointing as they were really small ,like throw pillows. I have slept on more comfortable beds,these seemed liked they have met their time frame for support,as they sagged towards the middle. We had a difficult time getting the water to come on in the tub/shower. Had us worried at first that it didn't work,but after several minutes of of tugging on the control knob we managed to get the water on. The morning was a disappointment as there was no breakfast available. The ad says continental breakfast, but we couldn't find any. We asked the morning clerk if they had breakfast,and she pointed is to the restaurant,which was empty,and no staff in sight.Needless to say,being on a schedule we didn't have time for a sit-down and order type breakfast. So we left and went to the local Hardees . The facility is large,and beautiful, but I expected more than I received from the appearance and ads.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. I have forwarded your comments to our management. We have a restaurant opened in the morning 630-1030 everyday. You can order from our full menu for a very reasonable price. We hope you will give us another visit soon! Amber Smith

"Huge comfortable room "

4
19/08/2016

On a cross Canada/US motorcycle trip we've been on the road for 2 months and stay at Best Western quite often. Galesburg was a strategic stop for us and we really enjoyed our stay. For motorcycle enthusiasts the Harley dealership is right across the road from the hotel. Being stiff and sore from a long day's ride we treated ourselves to a king/jacuzzi suite. By far the biggest room we've had on our trip. The jacuzzi is in it's own room, we had a separate tv/living room area and a very comfortable king bed. Plenty of lighting in the room which we really appreciate being night time readers. The room is very well equipped with microwave, fridge, coffee maker, wifi and right outside our door a patio with table and chairs. The Indian restaurant onsite was unexpected and we enjoyed our meals very much. Having signed up for the summer promotion our next stay at a Best Western will be free. Thank you from two very happy Canadian travelers.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you very much for your review. We are so happy that you enjoyed our Jacuzzi suite and our onsite restaurant. Also, I would l like to add a thank you for being a Best Western rewards member. We appreciate your loyalty to our brand. We hope to see you again in the near future! Amber Smith

"Room nice, but guys were hanging on our patio space"

3
16/08/2016

My daughter and I were on our way from vacation. We were assigned one room but when we saw it from afar, there were a couple men on the patio next to our room drinking and smoking. I was more comfortable having more privacy so requested another room. Front desk clerk didn't seem happy but reassigned us to another room which was actually more convenient for parking, etc. However, when I pulled back the curtains to our sliding door to the patio space into the courtyard, there were two different guys sitting at OUR patio table, also drinking and smoking. I was frustrated that we had been relocated to a room with the same issue but wasn't comfortable asking the men to move, since I was travelling alone with my daughter and by this time we were exhausted and just needed to eat and go to bed.I have no doubt they were harmless but it bothered me that they had rooms themselves somewhere but had decided to meet on a random patio. We just shut the curtains and went to bed. Price was high so I doubt we'll return.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. I have forwarded these issues that occurred during your stay with us to management. We are always more then happy to move you or make sure you are comfortable during your stay with us. We hope that you will return to our hotel and we will show you that your stay can be satisfactory. Amber Smith

"Another enjoyable stay"

5
04/08/2016

This facility has for years been my first choice when staying in Galesburg, which I must do for periods of several days at a time at different times of year. I have always been provided with the best of service and comfort in an environment which not only allows me to work from the room when needed, but also gives me everything needed to relax in comfort when not working. Nothing but praise for this hotel!

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review! We are so happy that you enjoy staying with us. We look forward to having you stay with us again! Amber Smith

"Stay at Best Western was a good experience and enjoyed the stay"

4
02/08/2016

Our stay was very nice, calm and clean. Loved the big room with refrigerator and microwave. These things come in handy when you have things that need to be cooled. Did not like paying for breakfast after reservation said it was included. I am glad we did not have several kids with us. While eating one man came in and then refused to stay because he had to pay.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad that you enjoy our spacious rooms. We have breakfast in our restaurant every morning for our guest. This is off a reasonable priced menu many of our past guest have enjoyed. We look forward to your next stay with us. Amber Smith

"Fine for quick overnight stop"

3
17/07/2016

Stayed for less than 12 hours and it was fine. Clean room, weak lobby coffee. Indoor pool. Didn't eat so can't speak to food but I think the restaurant has an Indian flair. Right beside highway so I was worried it would be loud but not a problem whatsoever.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us! Please visit us again soon! Amber Smith

"A mixed experience"

3
16/07/2016

We stopped at the Best Western in Galesburg, without a reservation, but were able to get a room. The front desk clerk gave us a key to our room---which turned out to be occupied. When I entered the room, a man was sitting at the desk, working on his computer--and believe me, he did not look very pleased. We went back to the desk and got another room--this time, the room was unoccupied, but we had to play with the handle to open the door. There is an Indian restaurant on-site, and we had a great dinner of Chicken Vindaloo After dinner we went back to the room and we noticed a bunch of flying insects--millers. I used a newspaper to kill at least 8. And in chasing those pesky flying insects, I noticed other dead insects behind the night stands, under the bed, etc., and two squished millers on the curtains. Housekeeping apparently did not clean these very well. Not sure how the millers were getting in--but once we turned the lights out, they ceased coming in. The hotel has no breakfast--you have to go to their restaurant to eat. But they do provide a to-go bag---with an apple and a granola bar. Overall, a mixed stay--nice room, and restaurant, but the insects were a big negative. We considered leaving, but we were too tired and Galesburg isn't close to much of anything to find another hotel

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review Jim. I would like to apologize for any problems that you may have experienced. I can assure you that management is looking into these issues now. We are glad that you enjoyed our new restaurant! We hope you will give us another chance in the near future. Amber Smith

"Great place to stay"

5
09/07/2016

Enjoyed all that this hotel had to offer, extremely happy with Pool, lounge and Dinner as well as breakfast, 10 on all accounts, great place to share with family with big court yard as well picnic tables and games for all ages.Will stay again

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your nice review George! We are glad that you enjoyed all of the amenities that we have to offer. We will look forward to your visit with us again! Amber Smith

"wonderful stay"

5
04/07/2016

read a few not so great reviews on this motel, but after staying there do not see the reasons why. this motel is very nice, bed was comfy, staff very friendly, quiet off the road area, outdoor private patio. will be staying there again. they have a new restaurant opening, Indian-American fusion of sorts so can't wait try it the next time.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you Nayan for your awesome review. I am glad that you visited us to see how our hotel is first hand. We will be looking forward to seeing you again and trying our new food in our onsite restaurant. See you soon! Amber Smith

"Best Western Lodging"

5
04/07/2016

Excellent hotel with clean rooms, good quality linens, comfortable beds, and décor is beautiful. The best!!! It always has a great locations with close proximity to attractions and nearby restaurants. We always try to consider any BW when we are traveling throughout the country.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you Joyce for such a kind review. I am so happy that you enjoyed the cleanliness of our hotel. We put forth extra effort to make sure our rooms are like new every time. We look forward to seeing you again! Amber Smith

"Very Impressed."

5
02/07/2016

Nice room with a microwave, refrigerator and wi-fi. The only place I ever stayed that has the NHL Network. Unfortunately it wasn't hockey season. Windy was working the front desk. She could not have been more helpful. She even called the room to make sure everything was alright. The only down side to the stay was breakfast. They have a restaurant area where you can order breakfast for a charge. I sat down. The waitress brought me a menu. I ordered orange juice, and never saw her again. Thank goodness for the refrigerator and the microwave.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review! I am so glad that we had the channels that you were looking for. We hope to see you during hockey season!! Amber Smith

"Relaxing courtyard with adjoining patios accessible from sliding doors."

4
30/06/2016

Friendly helpful staff and clean rooms are what we hope for and this Best Western has all that covered. On top of that, however, is the unexpected treat we discovered in the form of a relaxing secluded courtyard with our own adjoining patio complete with table and chairs. The kids could play a little bean bag toss or putt golf balls on the courtyard's putting green while we looked on.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review! We are so glad you enjoyed our courtside rooms where you can enjoy beautiful scenery and also play games with your family. We look forward to having you back! Amber Smith

"Best Western, Galesburg, Il"

5
29/06/2016

Very nice unit, Staff great due to heavy rain the night we arrived. Rooms very clean and Breakfast area very nice with great selections. Would say this is a nice unit to stay at. Easy to find. They had lots of pictures showing off the town as a railroad town. Very nice pictures to look at for history.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad that we could accommodate you the night you arrived. I also would like to add we are happy you appreciated our picture galleries of the Galesburg trains. We hope to see you again soon! Amber Smith

"Weekend stay"

4
28/06/2016

I booked a room on-line for the weekend because my apartment building was being sprayed and I had to be out. The room was very nice and appeared to be updated recently. I did notice an odor in the hallways as was mentioned in another review. The carpet seems new. My only complaint was that Saturday was very hot and humid so I decided to stay another day and not have to rush to get back in my apartment. I called the front desk and requested to stay another day. When I checked out I was shocked that my bill for one night was almost double the amount of the previous two. I expected it to be higher for a Sat but if I had known the amount I would have suffered the heat and humidity and left that morning.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad that you enjoyed our hotel. We do sometimes have higher rates on our busy weekends. We do hope if you need another room in the future you will come back and we will take care of you! Amber Smith Guest Services

"Older but ok"

3
28/06/2016

This had been around for a long time but rooms are nice, place is very clean, handy to expressway. Not a cookie cutter motel. Restaurant open only for breakfast and every open table had crumbs on the black tablecloths. Our toilet, the power flush kind, needed adjustment. Beds good. Would stay here again and have breakfast elsewher, like Landmark 5 minutes away.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We will forward your comments to our maintenance & restaurant staff. We appreciate you being our guest. Come visit us again soon! Amber Smith Guest Services

"A good choice"

4
27/06/2016

This hotel has me a little worried since I have stayed at this property or been at events there over the past 25 years- it is a first class place with wonderful facilities for wedding/reception, conferences etc, but did not see that when I stayed this past weekend, only regular guests but I think rooms were booked up. They might need big group events to make it go. Unlike the past, the restaurant is no longer open, just an area adjacent to the bar for breakfast and maybe snacks in the evening. The breakfast is a little confusing and seems to change, a regular menu with very reasonable prices but also could order a breakfast with limited items for free - they did not tell us that. When I was there breakfast opened at 6:30 AM My room was very nice, although next to I 74, no road noise at all - refrigerator and microwave much appreciated. There is a front wing that had different room set up when I stayed years ago, I think property has had some good renovations. Price was reasonable compared to cookie cutter motels.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are opening a new restaurant in the first week of July. We hope you will give us another visit very soon! Amber Smith Guest Services

"Good enough"

3
21/06/2016

We stayed here for a wedding. Our room was a little outdated, but clean. The bed and pillows were comfortable. They have a nice courtyard with slide out doors that allows direct access to the courtyard. The check-in was a little slow, but the staff was very friendly. They were able to provide shuttle transportation to and from the reception site for 6 of us for about $10. Overall, it was a good experience and I'd stay again.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad that you enjoyed our shuttle service and courtyard rooms. We hope you will visit us again if you are in the area. Amber Smith

"Clean and Friendly Missed Elevator and Bar Soap"

3
17/06/2016

Rooms were clean ,staff was friendly, breakfast was good. No elevator. Both my wife and I are in our mid 70's. We found it difficult getting luggage to our second floor room.. We missed having bar soap in bathroom

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad that you enjoyed our clean rooms and breakfast. I want to apologize for the room situation. We always take guest special request into consideration. We are putting a elevator in right now and we are looking forward to the change for our hotel. Please visit us again soon! Amber Smith

"Impressed"

4
16/06/2016

I needed an overnight stay in the Galesburg area because I was attending a wedding. I found this property very modern and the king room accommodation was a pleasant experience. I have not stayed in a Best Western property for many years. However, as a travel agent, I will recommend this property to my clients as an option because my stay was an enjoyable one.

"Not a bad place to stay "

3
11/06/2016

Beds were good and rooms were decent. The hallways had a musty smell. The continental breakfast was the usual fare, nothing outstanding. This property is now using soap dispensers and they are mounted to low to the counter, making it difficult to get the soap in your hand. Upon trying to return the room key to the front desk we could not find the front desk attendant. Finally one of the house keepers showed up and said they would get someone. The front desk should always have someone close by. Considering this is a Best Western Plus I would have expected (and I did); more.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank your for your review. We will forward any issues that you may have experienced to management from this review. We are staffed 24 hours and apologize for this inconvenience. Although we are not a Best Western Plus, we put forth the extra effort to make our guests happy and comfortable during their stay. We would love for you to give us another try to show you that we care! We hope to see you again! Amber Smith

"Very Nice ,reasonable pricing"

4
11/06/2016

Great landscaping.quiet area but close to everything in area.Hotel staff very attentive .Nice clean rooms .Internet is below average but workable.Breakfast hours are not very flexable for the early riser or if you must leave for meeting .strting at 7 is too late i would suggest a 6am breakfast start time.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad that you enjoyed our location and how well kept we keep our grounds. For breakfast we have three options now! :) We have our restaurant open for off of our menu 630-1030 a.m.; We have our free continental 7-10 a.m.; and from the hours of 6-7a.m we have "Grab & Go" which consist of a water, breakfast bar and fruit! We hope to see you again! Amber Smith

"Clean, Comfortable, Consistent"

5
11/06/2016

I stay at this location often. Consistently good service, comfy bed, nice furnishings. This hotel has a restaurant, so don't expect a free breakfast in the morning. Have never eaten there (mainly because I never leave enough time and have to hurry to appointments!) but they have a menu board outside the entry, and the breakfasts appear very reasonably priced. Just an overall pleasant experience.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Beth, Thank you for your review! We are so happy that you like our services and comfy beds. Although we do have a restaurant open in the morning, we do have a free continental breakfast also! We hope to see you again! Amber Smith

"Good solid stay"

3
10/06/2016

The room is spacious with queen beds, refrigerator, and microwave. There is also a restaurant but as a guest you are entitled to a standard breakfast consisting of waffles, hard boiled eggs, cereal, juices, coffee, oatmeal, and fruit. It's located just off the highway, so it's convenient to getting in and out of Galesburg, but it's little distant from the center of town. The internet was somewhat spotty, not fast and efficient, but workable. I said the rooms were average but I would say "good" but it wasn't an option given. Queen size beds and an indoor pool.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review! We are glad that you enjoyed the variety we have for our continental breakfast. We hope to see you again soon! Amber Smith

"It was fine"

4
06/06/2016

Room was clean but a bit dated. I'm not a big fan of the "community" soap, shampoo & lotion dispensers in the bathroom but I do understand the environmental impact of individual bottles. There was only 1 piece of tissue left in the box & 1/4 toilet paper roll left. I fully support conservation but I was thankful I only stayed one night or I would have had to call for more!

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We do have options for body wash; dispensers or bar soap. We always want to have choices for our guest. We hope to see you again in the future! Amber Smith

"Great value"

5
31/05/2016

I was impressed with this Best Western. The room was spacious and clean. The handicapped accessible shower had a shower chair as well. There were plenty of towels. There was a nice sized fridge and microwave in the room. The highway was a little loud, the hall carpet could be replaced, and the wifi was sketchy, but other than that I have no complaints!

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are so happy that you enjoyed your room! We look forward to seeing you again soon! Guest Services Amber Smith

"Clean, Comfortable, Affordable"

5
31/05/2016

Hotels/motels in the Galesburg area are much higher priced than in neighboring larger towns (Peoria, Moline, etc.). This Best Western is the exception. It is reasonably priced and our room was recently remodeled and was spacious, clean and comfortable. The breakfast was nothing to brag about, but for the reasonable price of the room, it was easily forgiven. Everything else was great.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad you enjoyed our comfortable rooms! We do have a continental breakfast in our restaurant. We also have a full menu in the morning if you would like to have a nice sit down cooked meal. We hope to see you again passing through! Thank You Amber Smith

"Wonderful stay"

5
24/05/2016

What a warm, cozy, friendly, very clean stay for the price. Staff Amber, Rodger and Windy we're so helpful. Elegant dining area for dining or the free breakfast. The pool was clean,my grandchildren had blast: ) Its tucked away in quiet wooded part of the city. Yet easily accessible to the interstate . It will be my place to stay

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you so much for such a positive review! I am so glad that you enjoyed our breakfast area and our indoor pool! We hope to see you again in the near future. I will forward your kind words to our staff. Thanks again! Amber Smith Guest Services

"Wow!"

1
21/05/2016

Front desk staff at checkin was rushing, rude and stand offish, that wAs after several of us stood in the lobby to check in for several minutes since there was no one at the desk! Breakfast bar for complimentary was bare and staff acted like it "put them out" to help you or answer questions! Won't stay here again. As a former Best Western employee I am less than impressed.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
I would like to thank you for your much needed feedback and apologize for any rude treatment you received. Please be assured we are taking the necessary steps to insure this will not happen again. I hope to see you again in the future. Let me know if you are in the area again and I will personally see to your stay. Thank you Guest Services Amber Smith

"Didn't make it past the front desk"

1
20/05/2016

Unprofessional, rude, rushed, empty room rate promises, condescending and overall seemed to be bothered by our questions and concerns. First impression upon driving up was let's keep on driving! Glad we found another hotel in the area after all.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
I am greatly sorry for your bad experience at our hotel. This was a slight misunderstanding with a certificate that we could not use for our hotel as payment. We did offer you the best available rate so that we could keep you as a Best Western guest. We hope you will give us a try in the future Diane. Thank you!! Amber Smith Guest Services

"Worst Best Western Experience Ever"

1
16/05/2016

Snarky desk clerk. Made up a story about why I could not leave my Harley under the entry awning saying a semi had "come barreling" through this island, landscaped, convention center lot and wiped out a motorcycle the hotel had to pay for. . An Indy car driver could not "barrel through" this maze. She didn't know or care that they sold Coke products, she told me the restaurant was open for dinner from 5pm until 9pm when the property had closed the restaurant because "it wasn't making money", though the website still advertises a full restaurant. The breakfast was waffles and cold cereal. This place is a disgrace to the Best Western brand.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
On behalf of the Best Western Prairie Inn Team, I would like to sincerely apologize for your experience with us. This is not under any circumstance how we operate. We have taken immediate action to follow up with this review with our staff. We do have a full menu for breakfast also we offer a variety of continental breakfast items. Please give us another try in the future to show you that we do care and have a lot to offer to our guest. If you have any questions or concerns please contact me at 309-343-7151. Guest Services Amber Smith

"Pleasantly surprised "

4
12/05/2016

I am not a fan of these older convention style places. But the price was right so I took a chance. As I drove up I started to think I had made a mistake....but it was very nice. I'm not sure I would say 3 star but it was very clean. The staff was friendly. And I would stay again. Mini fridge and microwave. Breakfast was bleak. But ok.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are a older building, but do not let that fool you! We are renovated and up to date with a very comfortable modern look. We look forward to seeing you again! Guest Services Amber Smith

"Good Stay"

3
12/05/2016

This Best Western is located in a nice, quiet location... easy access from the freeway. The front desk staff member was friendly. The property was clean and room was very comfortable. However, getting to your upstairs room with luggage could be a challenge if you are not capable of doing stairs easily. The parking is not convenient to the entry doors and their are no elevaters. I was in the A buliding.... with steps to the entry doors. There was a good selection of breakfast food with the stay... You could also utilize the restaurant and order from menu. I would stay again, but ask for a first floor room location next time.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are in the process of getting a elevator in for our second floor rooms. We also always honor first floor room request. I am very glad you enjoyed your room and our breakfast selection. Please come visit us again soon!!! Guest Services Amber Smith

"Disappointed"

2
10/05/2016

Disappointed with check in and assistance in locating our room. The clerk was more interested in getting back to her phone and trying to rush us through the process of checking in. My wife got rude answers to questions she asked. Very disappointed with this. However the rate was good and the room was very nice, just hard to find. Very confusing in navigating the corrodes to our room. Not very friendly user for older people, gets confusing trying to find your way, like a maze.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
I would like to apologize that this happened at check-in. This is not acceptable and will be handled in the appropriate manner. We are glad that you and your wife enjoyed our rooms. We hope you will visit us again to show you that we do care. If you have any questions please feel free to contact me at 309-343-7151. Amber Smith Guest Services

"Nice place"

5
09/05/2016

Great food at the breakfast. Even had it out a little early so we could leave early. Very clean and neat. Would have liked a smoking room which are at other Best Western hotels in the country. Friendly people.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review. We are happy that you enjoyed our delicious breakfast and are comfortable clean rooms. We will look forward to seeing you again! Guest Services Amber Smith

"Excellent room + Pet Friendly"

5
04/05/2016

They got a 5 star because they not only were pet friendly but they gave us a lovely room on a courtyard which made it very easy to walk our dogs. And they were reasonably priced! We didn't use any of the facilities but I could see the pool from the courtyard and it looked very nice.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your very kind review. We are so glad that you enjoyed our courtyard rooms and were able to have easy access to the courtyard from your pet-friendly room! We hope to see you again during your next visit in Galesburg! Guest Services Amber Smith

"Good and Clean!!"

4
30/04/2016

Me and wife stayed there overnight on a trip. Got there late around 9pm staff greeted you as you walked in and made sure you knew directions so you could park closest to room and not walk very far. Had free continental don't know what it consisted of did not eat there. Room was very clean remote for tv was hard to get it to change channels or turn volume up had to point it just right for it to work but nothing major. Soda machines at end of hall was sold out of just about everything but root beer and diet pepsi. Overall great place to stay if needing a good place to stay for the night or longer worth stopping in price was not to bad either.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We will forward your kind comments to our staff. We hope to see you again soon! Guest Services Amber Smith

"Nice setting.."

3
19/04/2016

Sitting back off in a rural area, with some interstate noise when walking outside. Did not hear it from inside the room. This hotel offers a restaurant, bar with slot machines, swimming pool and a beautiful courtyard. Landscaping is well maintained. Beds are comfortable, rooms are clean and comfortable.. The only issue I had, was the fact there is not a washer/dyer for personal use. After staying there a week, working 12 hours a day, I needed to do my laundry on Saturday, my only day off. Unfortunately, I had to drive 4,5 miles to a Laundromat after working all night. It would have been really nice to be able to relax in the comfort of my room, while doing laundry at the hotel.. Other than that, it was a nice stay..

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review! We are so glad that you enjoyed our amenities that we offer. We are working on a solution for guest laundry! We thank you for staying with us. Please give us another visit in the future! Amber Smith Guest Services

"Pleasant"

5
09/04/2016

We were tired and hungry and they exceeded our expectations The room was clean and comfortable and the restaurant was deliliousous and filling. The staff was polite and helpful coming in and going out

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. We are glad that you enjoyed our restaurant & staff! Come visit us again soon! Guest Services Amber Smith

"Great place to stay when visiting Knox College!"

5
15/02/2016

Our daughter attends Knox College and we stay at this hotel every time we visit. The staff is great and the rooms are clean and well kept. The lounge is very nice and the breakfast is always delicious. The overall grounds are quite accommodating to traveling with family (including pets.)

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review! We are so happy that you stay with us while you visit Knox College. We always are looking for the guests satisfaction with their overall stay. Come visit us the next time you are in Galesburg! Guest Services Amber Smtih

"Solid hotel, depending on the price point."

3
01/02/2016

Solid hotel, depending on the price point. I booked this place because rates were great, and it was a good stay. It really has everything one needs on the road, whether on business or visiting family, etc. I arrived late, so the restaurant and bar was closed. The complimentary breakfast was typical for a mid level hotel. The room was fine. It was a bit of a mish mash, to be honest. Part of the room had been updated recently (new tile entryway, new light fixtures in the bathroom). Other parts were really dated (particularly furniture in the room). Because of this, the room does still feel aged, especially because of the older, dark wood furniture, which really doesn't match. Its a big hotel, so it may be a bit of a hike to your room. But I'd stay here again, especially if its at a lower price point than other hotels in the same class.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review! We are so glad that you enjoyed all of our amenities! Please come visit us again. Guest Services Amber Smith

"AMAZING STAFF"

5
28/01/2016

Very nice, clean, comfortable rooms along with an awesome pool! The staff was great and Teresa was amazing and welcoming! The bar was a plus so you don't have to leave the hotel for a drink. Quiet mature place to stay. Great for the money!

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review! We are glad that you enjoyed your stay with us! We will be looking forward to seeing you again in the near future! Amber Smith

"Stop over in Galesburg, IL"

4
23/01/2016

This a very nice hotel. Quiet, as it is away from traffic. The staff is very professional and takes time to LISTEN to their guests. The room and amenities re very good and the in hotel dining/bar is very welcome when traveling.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review! We love to hear that we made your stay enjoyable. Our restaurant and bar that is located in our hotel is a plus, so you don't have to make an extra trip out during your stay with us! We hope to see you again! Amber Smith

"Decent Place"

3
16/01/2016

Our room was nice and clean, the bed was very comfortable. We stayed in a suite and the room was very big with lots of space. The staff was friendly and helpful. The property felt worn and needs update. We had stayed at this property many years ago when it was a Jumers hotel and it was a top notch place. The bar/restaurant did not have a large menu for drinks or food. We ended up going off the property but would have preferred to stay on site. Overall it worked for the price.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank your for your review. We are always updating and adding new additions to our hotel. Thanks for enjoying our Jacuzzi suite! Our restaurant has a menu that has been pretty popular with our guests. This also provides a good variety of meal choices for dinner and for breakfast. We hope you will come stay with us again! Guest Services Amber Smith

"Cold Corridors"

3
13/01/2016

I stayed 1 night in this Best Western and, overall, was somewhat disappointed. I checked in late afternoon and was extremely tired when I arrived. The on-site restaurant was closed because it was New Years Day. I did not feel like getting back in the car and driving to one of the places "just down the road", so I made do with some snacks I had in the car. The room was okay and fairly clean; bed was comfortable. There was a microwave and small refrigerator. However, the hallways were "cold" and drafty. I had breakfast the next morning in the on-site restaurant and was surprised that it was not complimentary like it has been in almost very other hotel/motel I have stayed in recently. The server said the restaurant was not owned by the motel.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank your for your review. We now have a Continental breakfast that has a good spread of breakfast goodies! I apologize that our restaurant was closed on New years day. We always want our guest comfortable and happy during your stay with us. We have forwarded your comments to management. Please give us another try when traveling through Galesburg. We will not disappoint! If you have any questions please feel free to contact us at 309-343-7151. Guest Services Amber Smith

"Stay was adequate"

3
08/01/2016

The restaurant food was less than desirable, but convenience was what we were after- but would have went to a restaurant somewhere else. Staff was friendly and the place was clean. This location does not have complimentary breakfast. Location was outside of town . We should have done more research on proximity to where we needed to be vs using a hotel that we trusted.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review! We are glad that our staff helped make your stay enjoyable! Please come see us again in the near future. We now have a free continental breakfast that offers a variety of goodies for that early start in the morning.

"??????"

4
26/12/2015

We had good experience here... We were driving from North Carolina to Minnesota, grandma, grandbaby, her mom and friend stopped after horrible long day on road!!! We had moving truck pulling car, first she helped us find place to park truck ( we did not know how to back up so needed to be able to pull in and out) she found us two rooms next to each other and got us all tucked into rooms. Kids went to pool with 6 year old granddaughter... They loved it?? the bar poured a good drink?? and the food wasn't amazing, but good?? there is however no room service... Huge hotel

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your awesome review! We are so glad that our team went the extra mile to make sure you had assistance with parking and also finding rooms that would make your stay comfortable. The indoor heated pool is very convenient for everyone. We are happy that the kids enjoyed our pool during their stay! Please come visit us again! Amber Smith

"Where not to stay"

1
16/12/2015

Just like the the previous review, I'd advise you to not stay at this hotel. Although, I give it that they have the best bartender on hand, she's kind and friendly at wha she does. So, the housekeeping is spectacular. BUT The blonde front desk clerk (didn't get her name) was very judgemental and gave some snobby comments about other people that were staying at the hotel. Isn't it "don't blame others cause they sin differently than you do" pish posh. Stay at the holiday inn, we literally moved cause of thus. Not only, but told her how I felt. The lady didn't even know those people;rude. I'm baffled at this ladys comments.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for taking the time to give us your feedback. I would like to extend my apology for your stay not being superior. We will look more into this issue so this will not happen again. We are glad that you enjoyed the restaurant and lounge!! We would like if you gave us another visit so we can show you that we have excellent service and can make your stay worth another try. We hope to see you again. If you have any questions or concerns please contact me at any time. Amber Smith

"Where not to stay"

2
22/10/2015

This motel seem not to care about regular traveling people. The room was dirty with papers on the floor ,ripped furniture covers, lack of towels and no complimentary breakfast . Way to pricey for the average traveler

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Raymond, We do apologize for any inconveniences you had while staying with us. We always want our guests happy and comfortable with their room. We do have a full service restaurant that serves a hot breakfast & dinner. We hope that you can give us another try soon! If you have any questions or concerns please feel free to contact us at 309-343-7151 Amber Smith

"Underwhelming"

3
19/10/2015

Generally an as expected chain motel, but this one was way overpriced merely because the dates of my stay coincided with my college homecoming. I felt the room was worth about half of what I was charged.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Allen, Thank you for your review. We always love having Knox college stay with us every October. We hope that you will come back again to show you that our hotel is worth the stay. Amber Smith

"Great hotel for business!!"

4
18/10/2015

Wonderful hotel for the cost!! Clean room, great lounge, friendly staff. The breakfast is superb with healthy and non-healthy (smile) to choose from. As a female business traveler, I feel safe at this hotel.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Joan, Thank you for your review. We are glad that you enjoyed our breakfast and our safe secure location. Please come visit us again soon! Amber Smith

"Great location"

4
30/09/2015

Stayed here to visit my daughter at Knox College. The location is very close to the college. Basic hotel, nothing fancy but did the job. Friendly staff. Beds and pillows were cozy. The room had a nice flat screen hotel and we had a nice sliding glass door out to a patio and courtyard.

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your kind review. We are glad that you enjoyed our rooms. We hope to see you again when you are in Galesburg! Thank You Amber

"Maybe not a Best Western"

2
27/09/2015

It took two hours to check in and only one of three front clerks could help us. Not a lot of concern for our wait in the lobby while rooms were being released from cleaning. Staff didn't seem to care. Room was clean enough however showing its age. Emailed ahead to advise of our needs but no difference

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Brent, I apologize that you had to wait for your room. We do have a set check-in time for 3 p.m. , however we always give the option of a somewhat early check-in if the room is ready. I will make sure to bring this review to the employees attention. We always want to treat our guest with the upmost respect. We hope you will consider us again to show you that we do care! Amber Smith

"Very poor quality place"

1
17/09/2015

Not a good review here.. Place was very dark and damp. My son said the carpets was wet. I never took my shoes off.. Not a clean place and smelled terrible. Late at night and had no choice but stay here...

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Smooth528, We are glad that you chose us to stay with. We usually have comments on our hotel to where it is a bright and welcoming place. I am sorry that you felt like our hotel was dark and damp. We would love for you to contact us and let us know what room had wet carpet. This is very unacceptable to our standards. Thank You Amber

"Great stay"

5
15/09/2015

I loved every bit of my stay. Friendly, staff, very helpful, clean room. Great wifi, loved the privacy from the main hotel area. Clean, pleasant lobby. I ordered a pizza Comfortable bed Would stay again!

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Jennifer, Thank you so much for your kind review. We hope you will come stay again while visiting Galesburg. Thank you once again! Amber Smith

"Read Closely - No FREE Breakfast Here!"

3
14/09/2015

This Hotel lists itself as "Motorcycle" Friendly in the Harley HOG Travel Service. As a HOG member we are Best Western Platinum Members as well. Most Motorcycle Friendly Hotels offer such things as Discounts, as well as Free Room Upgrades, Preferred Motorcycle Parking, and even Rags or a washing station to clean your bike. This hotel offered us a bottle of water, and claimed to have given me a room upgrade, but the room was the same room that I had booked... and They offered nothing more. It paled in comparison to other Best Western's who claim to be Motorcycle Friendly. What really made me angry was they listed breakfast (I assumed it was comp like most other BWs) - and once we were there - they did not offer a FREE continental breakfast at all. Which Drastically cuts the value of the Cost of our Stay. I wouldn't stay there again - there is a much nicer one just south of Bowling Green at Fostoria!

prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
James, We are sorry that we did not meet your expectations during your stay. We do give a HOG discount to our Harley Davidson members. Also, we have always listed our breakfast separately from the room charge and explain this upon check-in to all of our guests. Our full service restaurant and lounge serves hot delicious food right out of the kitchen for breakfast and dinner. Our menu items are known to be affordable for the whole family. We hope that you will consider giving us another visit here at the Best Western In Galesburg. Thank You Amber Smith