Best Western Clifton Hotel,  Folkestone

3.5/5  - basé sur 358 notations.
The Leas, Clifton Gardens, CT20 2EB, Folkestone, Great Britain - Ver el mapa
+44 1303851231 +44 1303851231

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  • Recepción 24 horas 24
    Recepción 24 horas 24
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Este hotel de estilo victoriano original del año 1864 está situado en el centro de la famosa Leas. Los huéspedes del BEST WESTERN Clifton Hotel podrán disfrutar de unas fantásticas vistas al Canal de la Mancha mientras nuestro cordial personal se encarga de satisfacer todas sus necesidades. El interior de nuestro hotel es igualmente impresionante con 80 habitaciones magníficamente amuebladas, cinco cómodas salas de reuniones, un relajante restaurante y un atractivo bar. Disfrute de una estancia con estilo durante su viaje de negocios o de placer en una tranquila ubicación a solamente 10 minutos del centro de Folkestone y junto a la autopista M20. Aquellos huéspedes que deseen cruzar al continente o visitar Dover estarán situados a solamente 11 kilómetros del Eurotúnel o el puerto de la famosa ciudad. Disfrute de su estancia en nuestro hotel. Nuestro hotel no cuenta con estacionamiento. Ofrecemos un vale para estacionamiento en la calle por valor de 2 libras esterlinas por día y sujeto a disponibilidad.

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Habitación 1

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Basado en la opinión de 358 huéspedes
Muy bueno
Con amigos Con amigos 25
De negocios De negocios 58
En familia En familia 53
En pareja En pareja 163
En solitario En solitario 31
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Best Western Clifton Hotel,Folkestone
  • 5
    « Never disappoints »

    Have been coming here whenever visiting Folkestone since 1988 and the grand old Clifton dame never disappoints, from its unique location on the Prom within a short stroll to the High Street, comfy armchairs in spacious lounges and with silver service full English breakfast overlooking lawns full with squirrels and seagulls... a small number of subsidised free parking spaces outside but getting more difficult ...

    « Another pleasant stay »

    Had a very enjoyable stay again .this is a an old hotel with character our twin room on the first floor was large and warm comfy. Very creaky floorboards and don't recommend the lift to anyone who is chlaustrophobic so choose a first floor room.The breakfast was very nice and a nice setting too.Would certainly stay again.

    « Absolutely appalling »

    Avoid Room 352! The mattress had no support whatsoever and was well past its sell by. All the shower could produce was a dribble of water. We complained and a full refund and apology was given. The whole hotel is old and tired with a strange smell of damp downstairs.

    « Pomp n ceremony »

    What a find !!! Beautiful old Victorian hotel with all the character of a by-gone era. Best value for money EVER !!! £110 included full English breakfast overlooking the Channel & relaxing parklands. Best Western..... you have a real winner.

    « Lovely old fashioned hotel »

    We had a beautiful sea view room ( 103 ) . Immaculate . King size and very comfortable bed . Everything was spotless and clean . I had to call reception in the morning as the coffee and milk had not been replenished . They arrived in minutes with coffee , sugar , biscuits and a jug of fresh milk .The Hotel is huge and has beautiful gardens at the back . We will return .

    « At least 8 cockroaches in the bathroom »

    After returning back from supper, we discovered 4 cockroaches in the bathroom of our third floor room. There was no-one on reception to report the problem to. By three in the morning there were 8! We complained and received a full refund and a complimentary coffee whilst we waited, and waited....for the assistant manager. He looked unconvincing as he said pest control had only previously discovered one cockroach. Looking at TripAdvisor someone commented last year about a cockroach. This problem is obviously getting out of control and must be addressed immediately by the hotel owner and Southend City Council.

    « Avoid. »

    Very disappointed with our stay. We where put in a room on the top floor... which had a sloping floor. You couldn't even put a drink on the side with out if falling off. The window banged with a slight wind, which was all night. So we got no sleep. We was told they could not control the wind! (Could just get the windows fixed maybe)

    « Tired hotel... »

    Visited the hotel on business and stayed two nights. Firstly, important to say the staff were fine - amenable and friendly. But, boy, has this hotel seen better days... OK, so it was clean but it's in major need of updating. Paintwork, carpets, furniture - all so old and tired. My shower (actually a showerhead on a hose over the bath) was awful, and the height wasn't adjustable. Sorry Best Western, but I will not be returning.

    « OK'ish »

    Spent two nights here. Room 471 was spacious, slightly tired but had a charming view. It was also quiet. The downside was the shower. The genius who masterminded its' renovation failed to take into account the mansard roof (sloping). The slope and position of the shower and the bath prevented the shower being used by this six foot chap! Very low water pressure compounded the problem. Good housekeeping. Didn't use the lounges/bar - they looked good though. We thought the £100 a night was pricey. Reception rather unfriendly.

    « beautiful »

    The room was perfect, plenty of space very bright and very clean. It also had an iron and ironing board in the cupboard. There were tea, coffee and biscuits . we were situated on the fourth floor and we had a beautiful sea view from our corner. The hotel is literally a two minute walk away from the town centre. Staff were very friendly. Parking is available for £2.50 for the day and overnight. We will definitely bstay here again.

  • 5
    « Beautiful hotel, great location ! »

    Fantastic service prior to stay and whilst there. We had to cancel our original booking at the last minute, due to a bereavement and the staff were extremely sympathetic and let us postpone our stay. Our room overlooked the sea and was very good for the price. The lounges were all tastefully decorated and the restaurant had a good atmosphere. The food was excellent as was its price. Folkstone is a good base for touring south Kent and there is plenty to do, especially if you like castles! Will be staying again next year.

    « Victorian Gem »

    Lived in the Folkestone area for a number of years and had never experienced the Clifton Hotel -recent refit it has to be said and a neighbour said to me have you tried the restaurant -its very good you should try.We have tried and it is very good --a set menu or a la carte . We ate from the set menu done on a day by day basis -plenty to choose -very well cooked and presented on hot plates and fresh vegetables .The dinning room is just beautiful and the back ground music was a delight as were the staff . Yes this is a venue I would look forward to returning .

    « Convenient location opposite Leas Cliff Hall »

    Excellent site as I was going to a concert at Leas Cliff Hall. Lovely old building typically with public lounges in all nooks and crannies, overlooking lovely gardens, where you could get afternoon teas and snacks. Sea views available, but as there was a pub/hotel opposite, I opted for a quieter room at the back. Very small lift way along the bottom corridor, but hey, it was a lift! It was out of order once when I returned and had to stair it up to 2nd floor which wasn't easy for a 70 year old. A kind housemaid showed me an alternate lift when I had to go down. As my room was opposite the lift, I could hear the repairmen shouting down the lift well, so I knew it was being fixed....... My room was large and equipped very well, even with an iron/board. Huge windows, blackout curtains, arm chairs, luggage rack, even a fan. Comfy bed and pillows. Was a bit concerned that reception staff had no information about the visitor centre - I had to find it and report back. Hotel on a cliff top with sweeping views out to sea east and west, and about 5 minutes walk from main shopping area. Plenty of restaurants and takeaways in the area. You could walk along the cliff top and take the Cliff Railway down to the shore to continue walking right along to the Harbour. Then circle up to the town, through and back to the hotel.

    « Good Location for Beach Holiday »

    The hotel is located at Leas Cliff, just a few steps to the beautiful beach. Nice choice for beach holiday. Food was a surprise because we didn't expect and it turned out to be quite good. The hotel lounge is nice and cozy, though rooms are a bit dated and the lift is really tiny. There is a good Italian restaurant nearby, less than one minute walk.

    « Rubbish »

    Booked in for one night before a trip to France via the euro tunnel. Given a room on the top floor, there were cockroaches in the bathroom-small ones, which I am told means there generally are a lot of them. Moved to another room and given £15 discount. Hey presto another one (small) in that bathroom. My children (7 and 9) very uneasy about it. We didn't tell them about the second rooms inhabitant. Clean enough but dated and rather poor standard. Friendly staff (not their fault). Frustratingly I booked after calling the hotel direct using the central number. This was because I wanted to use a £50 voucher and my points card. On arrival, late in the evening, I asked to pay before morning so we could depart efficiently. They were happy to use the voucher but said I couldn't use my points as I hadn't been booked in that way. Not great, and that's before the cockroaches! Best western as a brand consistently seem to be tired and badly organised. If you can see past a cockroach infestation I'm sure you will have a lovely stay. Personally, glad I'm only spending one night and moving on. The front desk staff were very nice though to be fair. They did take a copy of my points card and are trying to use the points rather than charge my card.

    « An old fashioned Victorian Hotel »

    This place was built in the 1860's and although it has been modernised there are clearly some difficulties to resolve. The lift is I guess a later addition and is very small and slow, and I imagine that en suite facilities have been added to the rooms, making them on the small side and oddly shaped. That said, this is a fine place. The staff seemed a little efficient and humourless at first, but by the end of four days, we had come to appreciate their attention and service. We were on the top floor and there were lots of stairs and corridors to reach our room, but the views over the garden were good, although the water pressure in the shower was a little lacking. The food in the restaurant was good old fashioned stuff like beef, lamb and chicken with vegetables, - very filling. The breakfast was prepared to order from the kitchen and served with a smile by the head waiter. There are a couple of lounges, a basement games room and cask beer in the bar (Draught Bass) and efficient free wifi. Its close to the excellent Leas Coastal Park and the Cliff Lift and a few minutes walk to the pubs and restaurants of town. All in all, we had a great stay and would be pleased to return.

    « Clean but no sleep! »

    We booked for one night as we were traveling on the ferry the next morning. My husband omitted to notice it had no car park so we spent quite some time trying to find somewhere to park our car, we managed to find one space on the street a good walk away! The picture of the hotel looks as if is set in a large garden, it may have some garden at the side but we didn't look for it, we were so tired just wanted to eat and sleep. The hotel is set on the sea front and entry is from a side road, looked a bit tired and a bit grubby and people smoking at a few tables situated around the door didn't make it inviting. The young man who took our details asked where we had parked and said he had some tokens for us if we managed to park in the tiny public car park right next to the hotel, no chance of getting one of these I think unless it is out of season, too many hotels also reliying on it too. The reception we received was polite but not friendly, no interest or conversation no information given about meals etc. However he was talking animatedly to a guest when we arrived and interrupted him. We got in the tiniest fully carpeted, walls too!, lift and arrived at our room, old fashioned and bathroom needing an update, cold tap on the bath just a trickle, no toiletries provided except two large bottles of liquids soap which had a label next to them saying if you wanted to purchase one they were £4.99 from reception, think this was to stop customers slipping one into there bags to take home! Room had everything we needed, and was clean. Hairdryer, iron, kettle large flat screen television on the wall,fan,table and two chairs by the window which overlooked the tiny public car park, no sea view for us! We made our way to an Italian restaurant called Barringtons which was fantastic, couldn't fault it. The walk along the sea front was an eye opener, quite a lot of groups of men drinking from two litre bottles of cider and still there when we walked back. Now for the worst bit of our stay, room hot so opened window but had to close it as the noise from the club/pub so loud, it has a sort of open conservatory so nothing to contain the chatter, laughter so we had no chance of sleep for hours. Then we were awoken at 3 in the morning by someone who had their t.v. On until 6 we couldn't tell if it was next door or above us. We left at 7 for our ferry not particularly refreshed but glad our stay at this hotel was only for one night. I would say though we saw some of the TV room, bar etc and they did look nice, well decorated and big. We didn't eat here as we left too early, although we had no idea when or where breakfast was as no information given at reception but there was an information book in the room.

    « Traditional hotel in a convenient location with great views »

    Best Western clearly believe that variety is the spice of life - BW hotels come in all shapes and sizes. The Clifton Hotel is traditional but I liked it - don't go there for ultimate pampered luxury and a room full of gizmos, but do go for a couple of relaxing nights looking out over the sea with pleasant walks and Folkestone shops in easy reach. Good, and similarly traditional, Italian restaurant a few doors down the street.

    « Elegant and quaint »

    Stayed here on a recent trip to Folkestone. This a lovely period property, with elegant decor, ideally located for a romantic stroll along the Leas, a walk down to the beach, restaurants, or great sea views. The room we stayed in was spacious, clean, and quiet. We didn't eat at the hotel, but it was good to have the option of an onsite restaurant for breakfast or bar for a quick drink. There is limited parking in front, but for £2, you can park overnight in a car park a short 2 min walk from the hotel. This is a solid 3 star hotel, and recommend it if you're looking for a comfortable stay at a reasonable price.

    « A really enjoyable experience »

    This is our second visit and won't be our last. The hotel is old fashioned. However i really like that. The rooms all have character, there are numerous day rooms you can relax in. This is what you would expect an old seaside Hotel to be. If you are looking for a very modern clinical experience, this is not the place for you. If you are looking for somewhere, where customer service is the top priority. This is the place for you. We travel with a 2 year old and a 4 month baby. So thats bags and 2 travel cots, buggy and numerous other things. The chap that brought everything to our room with no complaints and a big smile on his face, told me when i tipped him, that it was his job and i did not need to tip. Obviously i still did. I am pretty sure the staff have been told "NO" is not a word to be used, what ever i have asked for has been done, without question. The hotel may be old, however its spotless. The staff are all immaculate and well presented. This is a really good hotel and i would have no hesitation in recommending it to anyone. The management should be proud of their staff.

  • 4
    « Great over night stay »

    Lovely hotel located on the cliff tops of Folkestone , full of charm and Victorian style , the room was a lovely size and very clean but was in need of a spruce up to bring it up to date. The staff are very nice and helpful and I would not hesitate to book another stay

    « lovely location sea views and near town centre »

    Fantastic location. Sea view from our room. Room old fashioned but clean and comfortable Lovely breakfast unfortunately the waiter serving it was rude and abrupt to everyone. Parking permit was issued for only £2.00 but it was not easy to find a space.

    « Tired »

    Stayed for one night. Parking was, get what you can as the hotel has no allocated parking. The roads have parking spaces but if you arrive after 6pm it's very much pot luck. The rooms are ok but ours on the four floor left us with carrying luggage along corridors up steps to a room in corner in the roof. I cannot comment on food or bar service as we did,nt try what was on offer. The hotel is situated in a grand area but lacks modern amenities and falls short on basic up to date standards. No ones fault it's just an old hotel that has'nt had the investment to bring it to modern standards. Could be great but needs a lot of cash spending and I think that that's not going to happen. Shop around there's better value elsewhere.

    « Very tired - really needs an update »

    Booked for one night as usual hotel was fully booked. Reception staff are very pleasant and helpful, shame that you haver to pay for parking, although £2 for 24 hours is very cheap. Everywhere smells a bit dusty and levels of housekeeping are poor, lots of dust on banisters, mouldings, ledges etc in public areas. Layout of rooms is very strange with stairs hidden behind doors that say keep locked and as others have said the lift is tiny and wouldn't want to be claustrophobic. The room kept up the dated appearance of rest of hotel, bathroom was cramped and rather dark and windows don't open. On the positive side the bed was extremely comfortable, the linen was crisp and clean and there was a fan in the room already, which was good as this was a very hot weekend. Given that we paid less money for a room in a boutique B&B nearby and that there's a boutique hotel opening in a few months just around the corner, they really need to up their game and lower their prices.

    « Stayed in Better - Stayed in Worse »

    The trouble with Best Western is you never know what you are going to get! The Lift is incredible, i would hate to have 2 people in it at once who do not know each other! Room was ok, shower was rubbish, very small shower head and not great pressure and took 10 minutes to "warm" up to tepid. Breakfast was the killer for me - I entered the dining room and waited to be seated, a younger waiter spotted me from the other side of the room and said "You can sit over here" just as an older waiter who was taking orders from a nearby table said "SIT THERE!" pointing to a different table, as i wavered between tables he again went "SIT THERE!" I sat down and he said, "Are you on your own?" I replied "Yes" he said "Well if it gets busy you will have to share your table." Well pardon me for staying in the hotel on business on my own! There was no menu to choose from so i plumped for a safe guess of Full English, it arrived, sausage passable, mushrooms black as the ace of spades and I swear the bacon "Oinked" at me it was so underdone. Toast was delivered and most of it made it on to the table, the floor saved the rest! Probably a good job as it had only been worried by the toaster, I swear you could have left it in the sun and it would have been toasted more. All in all, my company paid for the stay but if I had paid, I wouldnt have been happy.

    « Top service - good hotel »

    Stayed here 1 night - and would happily stay again if in town. Service was excellent - on arrival i discovered i had booked the following night, a potential disaster. Instead i was greeted with a friendly sense of calm, and it was sorted without any drama. Phew The hotel itself is a traditional older british seaside hotel, with sloping floors and corridors resembling a maze. But the room was spacious, bed was clean and comfortable and bathroom was spacious and clean. Slight criticism was shower was old design and not overly powerful. The bar had feeling of a pub, and enjoyed few quiet drinks. The english breakfast was cooked to order and was a good start to the day. Even without the excellent service saving a near disaster would still recommend hotel and met our expectations and needs

    « Tired and needs a makeover »

    We stayed here last night. The hotel staff are all very nice and helpful, the breakfast was OK and the room was OK but it looks tired and in need of a good make over. The shower was very basic with very little pressure and you could hear the guests next door quite easily. We had a view over the sea which was very nice but it was the 4th floor and the lift was very small just big enough for 2 people and a small luggage. Overall it was OK but if your there for a week the cost becomes very expensive for poor room facilities that all need updating. Another issue I have is no water in the room for tea or coffee. When we travel abroad I have never not had water in the room.

    « Top sevice »

    Perfect night with seaview and a super bed. Receptionist Tommy extreemly friendly and helpfull. Good breakfast in quite separate room. Publiek safe parking nearby, good restaurant within 5 min walk. 15 min from eurotunnel. Good price for value

    « Sea view. Good overnight stop for ports. »

    Fine for an overnight stay with reasonable size room, excellent Wifi, good TV, good tea-making facilities, clean bathroom and sea view to the side . Interesting plumbing. Lack of soundproofing and narrow bed but for the price this was a good hotel for an overnight stay to the ports and staff were very helpful. Nearby parking but not on site.

    « Lovely Seaside Hotel »

    This hotel is located on the Leas in Folkestone which is a very nice area looking out to sea. The rooms in the hotel are very nicely furnished and decorated some with a sea view. Some of the general areas of the hotel although acceptable could do with some redecoration. Staff are very friendly and the service was good. Breakfast is extra to the room rate and there is a choice of full or continental breakfast the latter being at a reduced price. We had an evening meal which was OK but not outstanding. The vegetables were cold and the sorbet and ice cream we had for desert were a bit tasteless. There is no dedicated hotel parking area and you have to take your chance with the on street parking at the front of the hotel. This is normally quite expensive but you can purchase a voucher from the hotel for 24 hours of parking for £2.

  • 4
    « Friendly »

    Stayed one night en route to France, friendly reception. Parking is a bit touch and go as you have to hope for a space on the road. The rooms are in a myriad of passages and steps and you should pay attention as to the location of your room. The lift will only take one person with cases. The restaurant and food is good and there is a sea view. Not sure that I would return because of my comments above.

    « Short break »

    The Clifton is ideally situated to explore Folkestone. The room was very clean but a little small. The bed was a bit softer than what we're used to. My husband likes a lot of pillows and there were spares in the wardrobe. The bathroom was really big compared to the room and was a little dated and tired, however, it too was clean. We had an issue with the shower not working very well, but when we told reception it wad quickly resolved by fitting a new shower head. We had a sea view which we really appreciated. There was lots of choice at breakfast including fresh fruit salad, but the full English breakfast could have been a little bigger. The service was efficient, but could have been a little friendlier. We used the bar late in the evening and were asked to sit in the lounge, so the barman could shut the bar (it was just gone 11.), we were not expecting this.

    « Good old fashion hosiptality »

    I booked 2 rooms for the family for a weekend stay in Kent. The Clifton is a good old fashioned hotel; sure it has a few faults and shows its age in places but that's all part of the charm of staying in a British seaside hotel. Both rooms, 119 & 120, were a good size, large bathroom with bath and shower. Good level of cleanliness and well provided for with tea/coffee and biscuits. Lounge area is very nice, great to sit in overlooking a park with a drink. They have a games room too which was a hit with the family, we hadn't played table tennis or had a game of pool for quite some time and really enjoyed it. Breakfast choice was varied with the cooked breakfast made to order. Staff were all polite and helpful; a special mention to Darius who was charming in the bar at night and equally as pleasant in the breakfast room first thing! Recommended.

    « A lovely old hotel but disappointing service »

    Unlike many of the other reviewers, I love the fact this Victorian-era hotel has old world charm and reminds you of the days when Folkestone was a bustling, gentile resort. It is just a shame that the hotel's staff are not doing it justice. My partner and I stayed here for one night and were lucky to get in, as the hotel was fully booked over the bank holiday weekend (that evening we found there was a large tour party staying). Our first floor room was a superior double, comfortable and clean. The bathroom was clean but rather small, with only a shower (no bath) and a wash basin the size you would expect on a plane. However, I cannot really complain about that as the hotel is an old building. We particularly liked the public areas in the hotel - apart from the restaurant, there was also a bar area and various other rooms where you could sit, which made it very comfortable. After dinner in the restaurant, we took our coffee in one of the comfortable lounges. We had not meant to have dinner in the hotel but stupidly had not booked anything in Folkestone on the Saturday night. Finding all the restaurants fully booked, we returned to eat in the hotel restaurant. The set menu was adequate, if not particularly exciting, and was mostly meat based. I had to ask for the vegetarian options and chose mushroom stroganoff. It was delicious and I cannot fault it although my partner was a bit more lukewarm about his chargrilled pork. Our waiter, though, was distinctly lacklustre and unhelpful it was almost embarrassing. He just could not be bothered really. He never asked us how our meal was, he kept forgetting to give us things we had asked for such as menus and later coffee. When we saw him the next morning and said good morning, he ignored both of us. Breakfast, something for which we had paid extra, was another sorry affair. Neither of us had ever stayed in a Best Western and did not know what to expect but having paid extra does create certain expectations. When we came down to breakfast on the Sunday morning, there was no one to greet us or tell us where they wanted us to sit, something you normally expect in hotels of this size. People seemed to be eating breakfast in two of the large dining areas and we sat down at one table, only to be hustled away by a somewhat flustered waiter (a different one from the night before) to another room although neither room appeared full. This meant we had to keep walking past reception to fetch items from the buffet laid out in the other dining room. The buffet was pretty poor, consisting of chocolate muffins in plastic, a few bits of cheese, the usual cereals and some fruit juices. Back at our table, the waiter did come over to us and ask to take our order but I had to point out he had not even given us a menu nor was there one on the table so we had no idea what was on offer. My partner ended up having a full English breakfast, which was not very generous, and I opted for an omelette which was pretty bland. Breakfast was nothing like the boutique B&B we had stayed at in Folkestone the previous night which was fabulous. This hotel has great potential and is in a lovely location on the Leas but sadly it does not live up to expectations. We noticed that there is a similar building a couple of blocks away which is currently being renovated and will be opening as a boutique hotel soon - Best Western needs to get its act together as it will face stiff competition!

    « Many comfortable stays »

    I have been staying at this hotel on more or less a weekly basis between November 2015 and May 2016 (and likely to continue) on business trips. It would be my first choice now having stayed at another couple of hotels on weeks when rates were not available through my company's booking agent on a couple of occasions. Reading some of the other reviews I would like to point out that this hotel only advertises itself as 3 stars, not 5. If you want a 5 star hotel with identical, symmetrical, perfectly angled rooms with exactly the same modern and characterless decor, this probably isn't the hotel for you........ If you want a hotel that has some character & its own charm, friendly and helpful service, decent size rooms, comfortable beds and pillows at a sensible rate then you should try this hotel. I find it quite a very comfortable place to stay and it has become home away from home when I am in Folkestone. The rooms are clean and tidy and have both extra blankets and a fan in the event of someone finding their room a little too cold or hot. I am someone who will give constructive feedback at the time (rather than just post on trip advisor afterwards) on the odd occasion I have identified any issues (or user errors with the how to use the shower etc) I have always found the owner (or as another reviewer called him...."the older gentleman who thought he was in charge") to be very responsive and quick to rectify anything / help me out. Breakfast is very good, although I would advise to specify exactly how many of each item you want if you have a cooked breakfast. I have not had many evening meals here as I tend to meet colleagues in nearby restaurants (the hotel is very conveniently located) but on the odd occasion I have eaten in the bar and found the food to be very generous and tasty. Although I have used this hotel mainly for business, if I came to Folkestone for leisure I would probably still choose to stay here. My ratings are based on it being advertised as a 3 star hotel and on the rooms I have stayed in.

    « Comfortable stay »

    Arrived earlier than anticipated but our room was ready for us. Very comfortable room with a reasonable view. Did not book dinner because we were going to a show which started at 7.30 but dinner did not start until 7. Had snack in bar which was very good. Had coffees in bar on return. Service friendly and helpful.

    « Good value for money for overnight stop »

    We used to stay at the Clifton in the 80s and 90s and returned in May 2016. It is now under the Best Western label. The building dates from 1864 so you have to bear with squeaky floors, plumbing that can be heard between rooms, rambling corridors, a quirky lift, etc. In my view the only rooms worth booking are on the garden side on floors 3 or 4. You have a leafy outlook and a sea view of the Channel to Dungeness and no noise at night. The guests tend to be civilised and thoughtful. Room was refurbished, bright, large. Bathroom was functional although needs some maintenance (toilet roll holder, sliding shower rail, light above the basin, and ventilation outlet). The bed was extremely comfortable with fresh, clean, warm duvets. No central heating despite a cold outside temperature but we did not feel cold. We did not eat at the hotel but the menu looked good although not much of a vegetarian selection (vege lasagne). The staff are very pleasant and efficient. We found a parking spot outside the hotel and used the 24 hour parking permit provided by the hotel (cost, two pounds). There is 24 hour room service and breakfast can be served in room (continental or full). Very god value for money especially at the B&B tarif. Walking distance to many restaurants and the town shopping area.

    « A Special Occasion »

    We were invited to a special occasion dinner recently but unfortunately the service left much to be desired. The waiters' lack of understanding of the English language meant that they struggled to take our order and resulted in mixed up plates when the dishes were served. This resulted in delays and embarrassment amongst the guests. Whilst the food was generally fine the service rather spoilt the experience. A much greater level of management influence to support inexperienced staff might prove to be helpful.

    « Beautiful Victorian »

    Ocean view from this Victorian era hotel. Furnished in Victorian style. Room was comfortable. Bathroom was very large and bright. Everything was very clean. Even though the hotel is old, there was an elevator - small but great for carrying our luggage upstairs. The young man at reception was very nice, friendly and helpful. There is parking right in front of the hotel. After we checked in we walked along the beach and through the town, stopping for dinner at a choice of many restaurants.

    « Very quiet old fashioned hotel »

    I found staying for 5 nights at this hotel a refreshing change from the modern buildings of the hotel chains like Premier inn etc. I had a large and well furnished room on the 3rd floor with reasonable views of the sea and across to France. The bed was very comfortable and there was also a large, although slightly dated bathroom with very hot towel rail. My room was on the side but close enough to the front of the hotel to have good sea view. This hotel is a very large old Victorian building high up on the sea front, with great views, but a long steep climb up from beach. It's in a very pleasant area of Folkestone and it was great to be able to feel completely safe walking out along the sea front at night. Unfortunately the other end of town near the harbour appeared to be very run down. I found it very central and convenient for travelling all over Kent by bus from the bus stops only a couple of minutes walk away at only £21 for a 7 day ticket. The hotel is large and old with many narrow steep staircases and rambling corridors. Being on my own and fairly able bodied I did not find this a problem and it actually added to its charm. The hotel was clean and well decorated but it is very dated and perhaps a little old fashioned in the way it is run. I found it strange having a traditional key rather than a key card and having to hand this in at reception every time I went out. Breakfast was good quality but very limited in choice of breakfast cereals and items other than the cooked breakfast. I would not have wanted to pay the full price for breakfast as mine included as was part of a cheaper Leisure Break deal. All of the staff at reception were very friendly and helpful. Most of the breakfast staff were very pleasant and attentive. I just found the older man who seemed to think he was in charge, who was only there on 2 of my mornings to be a little bit abrupt at times, especially on the busier weekend morning. I found staying here a very relaxing and quiet time. In fact at times for the first 4 midweek nights there were times when I wondered if I was the only one staying there. I didn't see anyone up on the 3rd floor and there were only half a dozen people in breakfast. On one morning I was the only one at breakfast! However, on my last night at the weekend the hotel seemed quite busy and the dining room was quite crowded and busy at breakfast. I can't comment on the quality of any other meals as ate out during the day and early evening. Midweek I never heard a sound during the night but at the weekend there were some loud noises from the plumbing and also the bar across the road was rather noisy. However, as I was so tired following long days out and extensive walks that didn't bother me too much. To sum up. It is a lovely old hotel with character. The location was great in a generally upmarket and quiet area of Folkestone. The rooms were clean and well furnished and the staff were friendly. I think some parts need a bit of tlc but I wouldn't want it to be modernised too much and spoil the character. If I ever I want to stay in this area again I would certainly stay here if I could get a reasonable deal again,but I don't think I would pay their full price.

  • 3
    « Family Event »

    Our 1st room looked ok but the noise from a pub/disco across the road was awful. I asked for and received a change of room which was much better and quiet as it faced the garden. Didn't enjoy the breakfast set-up at all. Very hit and miss with the service here. I don't want to focus on negative points but.... I've stayed at much better Best Western hotels.

    « Old fashioned charm? »

    I arrived with no booking and got a sea-view 'executive' room on 4th floor for 75 GBP. The outside reflects what you can expect...could do with a refurb. Having said that the staff, who all appeared to be Romanian, were charming and tried their very best to be helpful. The room was very dated but clean and the view was great, with no road so could leave window open and hear the waves. Had dinner which was ok..standard roast. Waiter tried hard but needed training...forgot things, didn't clear the other place, didn't notice water needed a refill. Would I stay here again? yes, if it was just a place to lay my head...not somewhere for a romantic weekend.

    « Stayed on business . »

    Stayed at this hotel with work colegues, not the best Best Western I've stayed in. The hotel is old as to be expected in a seaside location. The restaurant was empty when my work colegue and I had our evening meal. Food was ok nothing special and the portion size were on the small side but ok. I would stay again if work paid but not my choice if I was paying as there is a much better hotel in Folkestone by the sea with a par 3 golf course. Overall .. An average hotel. If your looking for something special this isn't the place for you.

    « "we put up with dogs" not "dog friendly" »

    After staying in the amazing Lord Haldon Hotel which is also a Best Western and getting amazing service and a fabulous real welcome with our small dog, we thought we would try another Best Western for our Summer Break.....we didn't even get booking in. On asking about their dog they are classed as "Pet friendly" was clear they were far from dog friendly, this was their reply "we do not allow dogs in the public areas, ie the lounge, bar and restaurant. I have checked for the night of the 1st September and unfortunately we do not have any ?pet friendly? rooms available for that evening". So basically if you do take your dog there, the only place they can go is your "standard room" and if you want a drink in the bar or something to eat the dog will not be able to come with you, though if you are like me you would not leave your dog in a strange room on its own so really they are not dog friendly at all.

    « Close to the beach »

    My partner was working here so I took the opportunity to stay as dogs are allowed so brought our dog. The hotel itself was very aged. And the restaurant was one of those that is awkward to eat in as your the only one eating, it's silent and the waiter is there stood nearby silently ?? The food was decently priced and satisfactory. The location of the hotel was the best. A stones throw from the beach and right in the centre of the town Worth it for a base :-)

    « Convenient location, good staff but very dated »

    I stayed here in late August 2015 for 2 nights for work. Hotel is extremely dated and I was very unimpressed with the room, very dark with grubby furniture. Bed was old and not the most comfortable. Windows are old-style single glazed sash windows. I stayed on a windy day and these would bang very loudly in their frame. Fortunately by the time I slept the wind had died down but it would have been terrible if it hadn't. Cooked breakfast I believe cost £10 and I was presented with a depressing plate of soggy greasiness. The continental breakfast choice was also poor compared to the standard I have seen at other hotels. It was so bad on the second morning I instead walked to a nearby Tescos and used my work expenses to buy some yoghurts and biscuits instead - much better value. Location-wise the hotel was convenient. I went to two different restaurants in the evenings that were only a short walk away. Parking is not free but the hotel sells some kind of paper ticket thing which is cheaper than paying the normal way. Reception staff (a young European gentleman) was friendly and informative during check-in and check-out. Staff in the restaurant during breakfast were also attentive. On a corporate rate this was okay value for money. If you're paying yourself (which will presumably be more expensive) I'd suggest going for a Travelodge/Premier Inn instead if there are any nearby, as at least you're guaranteed a modern and comfortable room.

    « Overall a great stay for the money »

    We had a "superior " room with bay window on the second floor with views of both the sea and park. Very large room with sitting area and very big and comfortable bed . Small but fully functional bathroom plenty of hot water and very clean. Tea and coffee making facilities excellent , however the wifi was useless and only stayed connected for a few minutes at a time which was very annoying . The hotel is "old fashioned " in a good way with lovely sitting rooms and a dining room overlooking the sea. The lift was interesting but worked perfectly. Parking outside the hotel door at a subsidised rate of £2.00 for 24 hours was a bonus. So convenient for walking along the promenade and close to the local facilities. The male reception staff on check in and check out were extremely professional , friendly and helpful . The breakfast staff however were completely the opposite , breakfast was rushed , very small portions only 1 rasher of bacon !! and 1 sausage , the plates were literally thrown on to the table by a young lad who obviously couldn't careless .the "senior " breakfast waiter was rude , disinterested and very unprofessional , he completely ignored us and was far too busy talking to his friend who was having breakfast saying how awful Folkestone was .. a very poor experience. However apart from the wifi and breakfast we would stay again .

    « Never again »

    Visited the hotel over Easter, upon arrival we were met by a musty smell (the musty smell was throughout the building). The lift feels like an accident waiting to happen. The halls are like a rabbit warren and we found our room more by luck than judgement. The room was old and dated and made me feel like I had been transported back to the 70's, the heating didn't work and the window didn't have a safety latch on it so a child could quite easily of climbed out onto the ledge and fallen (we were on the 4th floor). Will stick to premier inn next time.

    « Wonderful Easter Stay at the Clifton »

    We returned yesterday from a wonderful break to Folkestone, staying at this hotel, which has lots of character and charm, with many facilities! We arrived at the front car park, and paid £3 in the meter for half hour parking. We went into the hotel, but too early to check in, but we were then told about the parking permit from the hotel which is £2 for 24hours. I feel this should be on their website, so you know before arriving and don't pAy the extreme parking prices! When we did check in later, a young polish receptionist, checked us in quickly and smoothly and we were allocated our 2 lovely sea view rooms. 101, 103. Both on the front with large bay windows out to sea! The rooms were made up lovely, and really well cleaned. 103 had been modernised, whereas 101 was slightly older fashioned, but still good enough. The spacious rooms, also had a Settee and chair, large wardrobe (hangers provided!), plenty of drawers, iron & board, complementary tea, coffee, and biscuits (replenished daily), and a hair dryer and flat screen television. Plenty of lights in the room for night time too. The bathroom in 101 was really spacious, light and airy, with shaver point and complementary soap/shampoo etc, and large soft towels! 103, was a lot smaller, without window, but still had all the same facilities, more than adequate. We went to dinner on both evenings, and it was wonderful! Top food served in a nice restaurant. Delicious starters, a soup or sorbet course, a main and a dessert! Staff were attentive, and nothing too much trouble, we were usually served by a man who said he was Romanian and worked for 3months here, and a (I think French) young waiter (spiked hair, very thin!). Both brilliant :) on the first evening however our dessert took a while to come out, we had to chase it up. Second night they had no vanilla ice cream left. Still was worth the wait. Breakfast was served in a different room both mornings, there wasn't many choices of cereal, but enough to choose from - hot cross buns, muffins, croissants, fruit, yoghurts, ham, cheese, fruit juice. Full English was served at the table! But remember to ask for hash browns, otherwise they don't give you them on the full English. The Hash browns were actually very nice, as were the sausages, bacon cooked well, and all presented brilliantly. On our second morning, an English waiting man served us, who really tried very hard :) There are plenty of rooms to relax in, after dinner we played cards in one room, there's a bar too. Another room had the football on. Finally in the basement is a games room, and there's a shoe shiner (but it's needs the polish refilling). If your going out, remember to hand your key in, you can get it back when you return by showing your card. I guess this is for fire safety reasons? Beds were a bit soft for us, but still a good enough sleep both nights. Could do with upgrading to double glazing though, a lot of wind comes through the closed Windows, making the room cold. On the second night, the windows were really banging in the winds, some people might of found that too much, but didn't really effect us too much, it was more an experience :) Nearby there is a large town centre with shops, and a short walk down the cliff paths, there's cafes, restaurants and plenty of fresh fish shops. There's also a "cliff lift" which was being refurbished, and they put on special tours. Also there is a recently converted train station (the waiting room) which has a nice bar and restaurant, live music and regular activities within the harbour. Next to the hotel is a Tesco for essential supplies too! Overall great stay, highly recommend it to anyone going to Folkestone for a few days. Definitely one to come back too!

    « Very good... on dry calm weather! »

    The hotel is nice, clean and warm. It is well located and the staff are kind and efficient. But I believe we had bad luck. Went there on Easter weekend with my boyfriend and got a nice warm double room on the top floor. The second night of our stay it started to rain, it was a stormy rain. Right after we found a leak in the ceiling of our room. The staff promptly moved us to a different room, which happened to have a nice sea view and an out of order heater. The latter was sorted with an electric heater which did its job. However, the fact of facing the sea on a stormy night was everything but exciting. We had to use towels to stop the strong wind gusts from filtering through our window and making awful creepy noises... a very bad night sleep. I believe that a hotel of this kind and price should be well isolated and prepared for these weather scourges.

  • 5
    « Amazing budget hotel in Folkestone!! »

    Amazing budget hotel in Folkestone!! Sea view rooms with lovely friendly staff and price was great for those on a budget!! Room lovely and clean and modern! Lovely bar and restaurant to eat or have a few drinks. 5 minute walk to town and free parking on nearby streets!!!! We will be back!!! Highly recommend!!!!

    « Perfect if Going to a Concert at The Leas Cliff Hall »

    Stayed one night as were going to a concert at the Leas Cliff Hall. Parking is on-street, right outside the hotel and a £2 parking permit covers 24 hours - couldn't be better for the seafront location. The Leas Cliff Hall is just opposite the hotel and drinks in the hotel bar after the show finished off the evening well. Rooms at the garden side are very quiet - no traffic noise. Delicious breakfast. Friendly staff. The decor could do with updating but the rooms were clean and fresh. A perfect stay.

    « Pleasant, comfortable and peaceful »

    My room was clean and peaceful. I did have a sea view but not an amazing one as I was on the road side of the hotel. My bed was very comfy and there were extra pillows and a blanket should I have become chilly. All the staff I met were friendly yet polite and helpful. There was noise from a local bar across the road when I was trying to sleep but the hotel itself was very quiet and I slept well once I got to sleep. Breakfasts were good with some choice and the set evening meals were reasonably priced and pleasant with good choice. The restaurant service was good and I enjoyed all the meals I ate at the hotel. The atmosphere in the bar was lovely and I felt comfortable when I drank there alone and with friends.

    « Very pleasant stay »

    Fabulous sea and garden views from our room. Very clean and spacious and the bed was extremely comfy!! Helpful polite and efficient reception staff. Would definitely visit again. Having seen other hotels in area am glad I picked this one.

    « Lovely hotel, great location, helpful staff and tasty breakfast! »

    The Best western Clifton Hotel is lovely - the staff are really friendly and welcoming, the rooms are comfy and the amenities are great. The location is absolutely beautiful and the breakfast was very tasty. All round very very satisfied.

    « Great price »

    Room was clean and had everything needed, and had an amazing sea view. Oddly the shower was missing a sliding door meaning the bathroom got rather wet but enough towels were provided to deal with it. Breakfast was average. But at just £38 a night a perfect price and well located.

    « Not great »

    Stayed here for only one night (Thank the Lord) before travelling over to France. Arrived late in the evening and spent ages looking for a parking space as all were full outside of the hotel. Unbeknown to us, there was a a function on at a nearby hall. We had to park in a back street car park and brave the walk (with suitcase and toddler in tow in the lashing wind and rain) along the sea front to the hotel. On arrival, staff were not very welcoming. Our room was clean, but very dated. The room was also freezing cold! Obviously BestWestern cannot control the weather, however, they could check that their windows do not let in any drafts! The window rattled in the wind all night and no on in the room got a decent nights sleep. The travel cot provided for our child was of very low standard and it must have been very uncomfortable. The shower was simply awful! Just a trickle at most and it would have taken an age for me to wash my hair so dry shampoo had to suffice. To be fair, it was a pretty awful night that we spent there and I was glad to leave.

    « Comfortable and Charming »

    This was only a short visit to this hotel but we were pleasantly surprised by the comfort and charm of this hotel. We had a garden room with a view of the sea. The room was cold at first but turning the heat up slowly warmed up the room although the bar was chilly but this is better than being overheated. Bathroom was clean and the bed was large and comfortable. The staff, both night and morning was especially good at their jobs and anxious to help. We have stayed here before and would stay here again.

    « great value hotel stay in excellent location »

    We had an overnight stay in Folkestone and opted fpr a superior king room. The room was huge and had a fantastic bay window giving great views along the promenade and the sea. We ate out but had a drink in the bar on our return and breakfast the next morning and the staff we encountered were pleasant and attentive. Would not hesitate to stay here again!!

    « Very pleasant hotel »

    The hotel is in a lovely position. We were given a superior room which was extremely spacious, had a huge bed and a wonderful view overlooking the sea. We stayed for a couple of nights in February which is probably why the hotel was so quiet. We purchased car parking vouchers which were very cheap but found it a little bit difficult to park the one evening but that didn't spoil our stay in any way.

  • 1
    « Never again »

    The food is truely terrible. My starter of avacardo and prawns was little more than a mash of glue, I could have been eating anything! The main course of cod was swimming in oil. The next day I thought I would play it safe and order scampi, wrong! What I got certainly wasn't scampi, it was some kind of mush of something. My room was cold, the shower dripped and the Eastern European staff, although friendly seemed awkward.

    « lovely valentine/birthday break »

    stayed here from 13th feb to 14th feb 2016 and was very happy with the hotel the room was very clean and the staff were very helpful. the sea front was just outside the hotel so that was lovely to have near you. the food was very nice and filling and while you was eating you had a woman playing the piano which was nice and the staff gave all the ladies a rose for valentine which was a nice touch. there was alot of seating areas and the lunch which we had when we arrived was nice too. you are supposed to check in at 2pm but as we got there early they gave our room to us at 12.30pm, which we was happy with. would come back here as the food , staff and the room were all 100%. thanks barry and jackie hertford

    « Value for money »

    I found the hotel room a little cold but generally clean and comfortable. I stayed for 3 days and found the convenience of getting to London and back as well as going to France very easy. The other guests were sometimes inconsiderate but not too bad that required me to complain.

    « Yet another delightful stay »

    I just love staying at this hotel. The staff are so friendly and the food is so good. The hotel is near enough to Folkestone just to walk in to the shops. I will certainly be staying at this hotel next time I am in Folkestone. No Premier Inn for me, (no soul)

    « smashing hotel »

    This is the second time I have stayed here and can recommend. Rooms are spotlessly clean and very comfortable. All members of staff are always charming, polite and helpful. Food delicious, I invited three guests in for dinner and they thoroughly enjoyed their food.

    « Chilly »

    Lovely hotel but totally inadequate heating in the room. Very draughty due to bedroom windows that would not close properly and a tiny and lukewarm radiator. I would recommend this hotel in the summer! Fantastic position, old world charm and sea views.

    « Wouldn't go back that's for sure »

    10 complaints they did reduce the price 50% to £25 for last Sat night. Shower dial leaking. Shower tray big chunk out not resealed needs replacing. Bathroom walls need cleaning. V bad swear word in lift. Housekeeping go up and down that lift every day yet no one reported it!! Bed needs repositioning in room as floor tilts backwards. Massive dip in one side of mattress such an uncomfortable night. Unbranded tea bags not very nice. Big rip in bathroom net curtain. That's just off top of my head. Did not eat there so can't comment on food. But it pays to complain and if we complained a lot more rather than accepted it the qualify of accommodation/food etc would be far higher. It is a 3 star hotel which should be a 2 star even the reception area is shabby and sofa's and carpet seen better days.

    « Edwardian Seaside Nostalgia & Top Staff »

    Returned to the Clifton Hotel for our 11th stay in September of 2015 for 5 days. Frequently we ask for room 111. Large and lovely garden facing room with spacious bathroom with both a full bathtub and separate shower. Large bed and new flat screen television. Staff welcome us as family upon arrival. Arrived late for lunch and had gorgeous club sandwiches sent to room with crisps. There is a porter who will bring your bags to your room for a few bob. Weekend breakfast has moved to the lounge due to renovations and to be honest the location is far superior to the dinning room. Beautiful views over the Leas and Channel. The hotel does a wonderful full English breakfast with eggs as you wish. Staff always kind and helpful. The hotel pub is perfect for an evening drink before supper or on the home from supper. Be aware it is England and all pours are measured...ask for a double. Staff always willing to help with your needs. We did a lot of trips and hikes and reception always arranged taxis. It is an old hotel. For us it's part of the charm. Rooms are clean but furniture is old but in good nick. Cleaning staff are excellent and will work around your schedule as needed. There are a lot of narrow stairs as is typical of England but there are two lifts in the hotel. I highly recommend The Clifton as a hotel stay when in Folkestone.

    « Christmas package »

    Stayed here for 3 nights over Christmas as a festive package ! It was wonderful ,food wonderful although a lot of it ! Staff fantastic so pleasant and helpful ,we had a lovley sea view room and it has the advantage of being dog friendly ! Thank you to all for giving us a lovley christmas

    « Clifton Hotel »

    Excellent staff welcoming and friendly you could not ask for more. Location within easy walking distance to Folkestone town centre, the harbour and bus stops. Theatre virtually on the doorstep. Parking was not a problem out of season.

  • 4
    « Outstanding customer service »

    We arrived having been let down by another hotel on New Year's Eve and the receptionist was fantastic at 17:30 she even managed to find us a restaurant that still had a table left.when we got back from dinner we went into the hotel bar and were surprised that the drinks were the same price as pub prices. The breakfast was of a good standard and served by very efficient staff who were happy to help. The staff at this hotel are fantastic. The only issue we had was the heating in the room wasn't very good. I would have no problem recommending this hotel we will be using it again in the future

    « Most comfortable bed »

    Just spent a one night stay at this hotel and the bed was amazing!! Would love to know what mattress is used in room 343.Ver clean room and good polite service. View from room of the sea was pleasant and managed to catch a beautiful sunrise

    « Wonderful hotel from a more gentle & elegant epoque! »

    Lovely big room with sea view & pretty furnishings. Fresh crisp sheets & fluffy towels! Bathroom quite small but adequate with nice sized bath. Personnel really helpful & courteous - very friendly & obviously anxious to please. Several went 'above & beyond' to oblige & I was most appreciative. Pleasant relaxing bar area & large lounge with television. Food in the restaurant was delicious (dinner) & breakfast enjoyable with choice of cooked items.

    « A pleasant short break on the Leas Folkestone »

    Just returned from a break 2nd one in a month in the Clifton..Had a lovely room 224 with king size bed & seaview. Hotel very clean , pleasant helpful staff and good food. As it's so close to the Leas Cliff Theatre will definitely be returning . Good value for money. Stayed in a number of hotels in Folkstone , Clifton is one of the nicest. The only fault I felt was the lift being small.

    « Nice and cosy »

    Hotel was quiet, cosy, we plenty benefited of the great 2 lounges. Friendly staff. Hotel is conveniently located, parking possibility, walking distance from town centre. Very interesting old building, full of charm

    « quick stop over »

    we stayed over for convenience and price. we were in the area and wanted some where . It suited our needs, the rooms were clean and tidy. the breakfast was nice , however we weren't told what you couldn't have or could have until i raised the question. that The parking was a slight problem as it was packed and it was meter parking , which for guest was only £1. but arriving late there were no spaces and note the traffic wardens were out at 9am on a sun. i would still stay again as it was good for the price we payed.

    « One night stay »

    Old hotel, some may say dated but I like the older style as has character and a story. Clean and tidy Quirky old style Good size room 349 sea view Good breakfast Comfortable bed Great location Easy access to shops restaurants pubs, Across the road from the theatre

    « Lovley stay, really oldey worldie hotel, lovely sheets and towels. Great food. »

    I stayed here for work and really enjoyed my stay. Crisp clean sheets and fresh towels, always the way to know a good hotel. Staff really helpful and polite. I asked for poached eggs for breakfast, really nice. Breakfast, cooked breakfast, Muffins, fruit , cereals, crossants,, fruit juice. and lots of tea and coffee. I stayed for the evening meals, lovely four courses for £21.50 BARGIN. Try the salmon timble, out of this world. I even asked for a strips of beef dish, ( didn't know what it was and found out it was raw beef) The staff took it back and brought me another dish. I spoke to two young men who were eating in one night and they said the food at their hotel was not a patch on The Clifton. So they have booked into the Clifton for next week.

    « Great if you like Victorian »

    We have stayed at this hotel twice this year. Parking: the hotel will give you parking vouchers for your stay, if you ask at the reception. If in low season, not a big problem. Spring and summer slightly diferent. Either lucky when you arrive or you will have to drive around for a few minutes...waiting for someone to leave a parking space. For us, it wasn't a problem. There is a car park five minutes away just off the main roundabout. Make sure you know the times it opens and closes as some people assumed it was a 24h car park! Now, the hotel...small lift for a quite big hotel. If you need help with your luggage, ask at the reception. Otherwise, you'll be on your own. Rooms: old world, big rooms, with tea and coffee facilities. No mini fridge. Huge beds. Mattress, quite comfortable if you like a wool mattress topper. Ok in winter. We were on the second floor both stays, with beautiful sea views The huge windows can be quite noisy with the wind but we decided this wasn't going to spoil our with some help from newspapers...managed to sleep quite comfortably! Rooms were clean but reading some other reviews this is not always the case. Bathrooms: could do with an update. Tired, I would say. Showers not very powerful. But clean! Restaurant: we enjoyed our dinners. We were on half-board and there is nothing negative to say. Breakfast is an separate area of the hotel: I would say average continental breakfast. English breakfast was fine on both stays. Ask for your toast when the tea/coffee is on the table. Otherwise, it will be cold bread. For some strange reason, there is no brown sugar on the table. Apparently only in the restaurant. Anyway, they will bring it if you insist. Tiny things that could be improved. Nothing unpleasant to say about the staff. I guess if we are nice to people, they will respond the same way! And don't forget, this is ÑOT a new hotel. It's old. We liked it. Not perfect but nice and with personality. Last but not the least: the hotel situation. You can walk for miles and feel safe even when it's dark. Folkestone is a gem if you decide to explore it! We did it and will return to the Clifton?

    « Wouldn't recomend. Tired dated and awful staff »

    Stayed here several times and would say that it's an awful lot hotel. The rooms are dated and tatty, they are always to hot and as there is no air conditioning a summer is unbearable. The rooms are located in all weird little corridors and often take ages to find. The two lifts seem extremely risky and i would advise the stairs. The reception staff are mainly eastern European which I find usually is a good thing in the hotel industry, however the staff in the Clifton are miserable, un helpful, and often rude. The English guy who does breakfast is nice and I feel sorry for him working in this place. Overall needs massive refurbishment.

  • 5
    « Wonderful hotel overlooking the English Channel »

    My wife and I enjoyed our stay in this classic property overlooking the English Channel. The room was comfortable and very reasonably priced. The staff were very helpful and friendly. The hotel is a a very reasonably priced for the quality provided.

    « Greasy breajfast »

    Overall it's ok....... Comfortable rooms and OK location. Brought my 85 year old mother here for a couple of days. But...... The cooked breakfast was greasy and we ate less than half of it. Absolutely not worth the ten pounds extra we paid for it!

    « Ocean View RoomsPound »

    Older hotel and rooms but a great view and clean. Restaurant was good with a view. Not sure if there is AC because we didn't need it. Parking for a pound and free WIFI. Also, there is a laundry around the corner, (attendant leaves @ 3:00 and machines require coins). The hotel is very close to White Cliffs of Dover and the Dover Castle if you are driving. Bar has good beer. Breakfast is not included.

    « Traditional style seaside hotel »

    The Best Western Clifton Hotel reminds me of what typical English seaside hotels used to be like. Elegant, clean, smart friendly staff and great location. The hotel has sea views on the cliff tops at a very nice part of Folkestone.The hotel has a restaurant which we did not use because there was such a vast choice nearby and easy find a good one very close by. We had a twin bedded room which was vast with lots of space and a good partial view overlooking the English Channel. Bed were extremely comfortable and sparkling clean linen. Although the hotel was probably Victorian that added to its charm. We found several lounge room areas with TV and arm chairs and cozy atmosphere, English tea was available and other drinks too. Breakfast was available at a charge - but we did not use it. Although there were not many parking spaces in the area the hotel had an arrangement for discounted parking in the street (which was pay & display) We were extremely happy and had a very comfortable stay.

    « Value for money »

    There are more expensive, more opulent hotels to stay at but for value for money, quality of food and staff professionalism you can't beat the Clifton at Folkestone. If you want an uber modern 5 star place go somewhere else and pay twice as much.


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·Desde la autopista M-20: tome la salida 13, el BEST WESTERN Clifton Hotel se encuentra a 400 metros al oeste del centro de la ciudad por la A-259.