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Best Western Brook Hotel, Felixstowe, Felixstowe

3.5/5  - basé sur 236 notations.
Orwell Road, IP11 7PF, Felixstowe, Great Britain - Ver el mapa

El Best Western® Brook Hotel, Felixstowe es un establecimiento de 3 estrellas situado en la hermosa ciudad costera de Felixstowe. Con estacionamiento gratuito y una excelente ubicación a poca distancia a pie del centro de la ciudad, la playa y la estación de ferrocarril, el Best Western® Brook Hotel, Felixstowe es la base perfecta para aquellos huéspedes en viaje de placer o de negocios. ¿Qué le parecería explorar la hermosa campiña de Suffolk en las ciudades vecinas de Woodbridge, Dedham, Flatford y Essex?Disfrute de su estancia en nuestro hotel.

Best Western

Brook Hotel, Felixstowe

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Bar-salón
    Bar-salón
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 237 huéspedes
NOTA EMITIDA
Excelente
45
Muy bueno
85
Normal
55
Malo
25
Pésimo
27
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
27
De negocios De negocios
24
En familia En familia
57
En pareja En pareja
99
En solitario En solitario
11
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Noisy room"

2
12/07/2018

Room was directly over the bar, so load that could not get to sleep until after midnight. Other noises woke you up at 6 am in the morning, sounded like a pump running. Room was clean, but parts of the hotel had cobwebs the size of hammacks.

"Great place to stay"

5
10/07/2018

Superb location, walking distance from the station, close to the town centre and just a few hundred yards from the seafront. The hotel was really good, quick check-in and fabulous room, spacious and well-equipped with a comfortable bed and good bathroom. Quiet too. Not the most modern but excellent in terms of comfort and room facilities. The wifi was good. If there was a downside it was that the TV reception was poor and often channels were either unavailable or too fuzzy to watch, but that apart, I'd definately recommend.

"Family carvery lunch "

3
08/07/2018

Booked easily over phone, a little disappointed as the dining room pictures online are a bit misleading. Food was ok but establishment more suited to the OAP generation. I'm 50 and was about 20 years younger than anyone else there!

"One night stay on a business trip"

3
06/07/2018

Stayed for one night. Room would benefit from some maintenance - the entrance door didn't open fully as the door stop was set in such a position it restricted access to the room; the toilet flush didn't work on arrival (immediate attendance by the maintenance man resolved the issue); shower very basic; club chairs were in poor condition (although comfortable enough). Quiet location, close to the promenade, plenty of places to eat in the town and along the seafront. The carvery was on offer for dinner in the evening in the main restaurant, or fish and chips. (Other choices were available in the bar - prices very reasonable, and from what could be seen, generous portions.) Opted for the carvery - good choice as the meat was tender. Choice of roast beef, turkey or pork with crackling - or a selection of two different meats (possibly all three perhaps if you ask nicely??) Generous portion of meat - it almost covered the plate. Good selection of freshly cooked hot & tasty vegetables, roast potatoes & Yorkshires, and pigs in blanket. All of which were self-serve and hot. Drinks were reasonably priced in the restaurant and bar. Breakfast was freshly cooked to order. Full English, cereals, selection of fruit, cheeses, yoghurt and mini muffins, tea & coffee. Generous portions, overall excellent value for money. The staff were all friendly and very helpful, and provided quick efficient service. Would I stay again? Yes, possibly. Would I eat there again? Yes, most definitely!

"Great location, no frills hotel"

3
30/06/2018

Really good location within a short walk of beach, gardens, shops, restuarants, etc. Very helpful staff. Rooms a bit basic but I guess the price reflects that. Was not expecting a lumpy mattress though. Good choice available for breakfast.

"BEEN A WHILE BUT THEY HAVE KEPT UP THE STANDARD"

4
25/06/2018

It is great to find a 'seaside' hotel in England that maintains a good standard in their dinning room. The draw in my case is the Sunday Carvery that runs from 12 noon until 18.00hrs. Yesterday the choice was Roast Pork & Crackling, Roast Beef and Turkey. There were 'help yourself' pigs in blankets, stuffing balls, thick onion gravy, Yorkshire Puddings, broccoli, roast parsnips, roast & mash potatoes, carrots and thinner gravy. Bowls containing Horseradish Sauce, Apple Sauce and Cranberry Sauce on a side table. There was a constant flow of people into the quite large dinning room so it is a good idea to pre-book. Excellent service, really friendly staff and, of course, good food. Thanks again Best Western Brook Hotel and please keep it up.

"Amazing Staff"

4
18/06/2018

What the Best Western lacks in style and decor is compensated by the amazing staff on site! In my opinion the hotel would benefit from some modernisation. I visited with my elderly Mother who having had an accident is unable to walk unaided. We stayed in room 102 as this was one of 3 ground floor rooms. The first issue was that the fire door on the room was SO heavy my Mum couldn't open it herself which begs the question - had she been staying alone and indeed there was a fire how would she get out. I appreciate they are by their very nature heavy but this was excessive. Secondly, the door stop is positioned so far forward the door only opens half way which meant I couldn't get the baggage through the door. Simply moving the stop back so that it protects the wall but access is easier would be a simple fix. The bathroom is in need of some repair. The grab handles on the bath are loose and my Mum was too scared to get in incase they came off and she would be stuck. The shower curtain rail has disconnected. The shaver/make up light doesn't work. The curtains in the room need re hanging as the hooks have detatched from the track so you are guaranteed a bright morning wake up whether you want it or not! The kettle is in desperate need of a descale and the cups a drop of bleach! On a positive note, the room was spacious and comfortable. Now for the best bit...... We had the carvery on Sunday. Being Fathers Day it was very very busy. The food was lovely, fresh & tasty. The chef and server Paul was exemplary! It wasn't just his cheerful, friendly demeanour - he made eye contact with every customer, a few cheerful words, made sure people got what they wanted but for me the ultimate in customer service came when a young lady with a toddler on her hip went to get her food. Seeing that she was struggling he came round and filled her plate for her and even offered to take it to her table! Now that is service! He was not alone, a young waiter, Josh did exactly the same thing when he saw an elderly lady struggling with 2 plates. Whilst all of the staff there were friendly, helpful and professional, for me - Paul and Josh stood out above the rest. Best Western Brook Felixstowe should be very proud of their team. The chemistry, professionalism and care is a very rare thing these days. Well done!

"Lovely hotel"

5
28/05/2018

Me my husband and 2 girls has just returned from the best western Felixstowe, we have never stayed in a best western hotel before and was not sure what to expect. Stayed in room 101, we were surprised by the size of the room very spacious and well decorated. Would defiantly consider using best western hotels in the future. The man on reception was very pleasant and helpful. 5 minute walk from town centre and beach. Would defiantly recommend.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel, I am very pleased to read you enjoyed your stay & we look forward to welcoming you & your family back in the future.

"40th birthday lunch celebrations"

5
20/05/2018

We organised a family meal for 24 of us today at the Brook. We had been given a private room to the side of the bar (perfect). I was able to put up balloons and dress the table and the room and also bring the birthday cake. The food (a carvary) was enjoyed by all, there was plenty of variety (my beef was stunning) We were looked after well at the bar and the very attentive waitress couldn't be more helpful. We have two wheelchair users in our group and members of staff swiftly put down the ramps when needed (we didn't even need to ask) Many thanks for making a special occasion so enjoyable

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel, I am pleased to hear how you enjoyed the birthday celebration with us & it was our pleasure to be involved. We look forward to welcoming you back to the hotel in the future.

"Poor Sunday roast"

2
20/05/2018

Went for Sunday roast 6ish as serve until 9 but food obviously had been there for some time. Yorkshire bounced dry and hard with same for roast potatoes, meat fatty and veg over cooked. All served Luke warm and no one to complain to! Not even value for money

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel, I am very sorry to read you did not enjoy your meal with us & I will be speaking to the team so they are made aware.

"Awful go anywhere but here"

1
12/05/2018

Booked in for afternoon tea for mum's 90th. Scones were dry, had to ask 4 times for coffee, tea bags & milk. Staff unapologetic & guy in the bar was downright rude. No discount offered for all the complaints we made. We would have had better service anywhere in Felixstowe. Very disappointed and won't be going anywhere near this dump again!!

"Good value"

4
18/04/2018

Stayed a number of times at the Brook, staff all very friendly and helpful, good quality rooms, and breakfast very good value, although the hotel is dog friendly you would have no idea unless you actually see one as there is no signs of odour or dog hairs anywhere.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your review of our hotel. Our housekeeping staff are extremely good with keeping the property clean & tidy so as you said you would not know that we allow dogs to stay.

"Excellent value for money"

5
16/04/2018

Marvelous friendly and efficient service from all staff. Large clean rooms. Excellent breakfast and Sunday carvery. Good location with a short walk from the beach and the town. Very highly recommended.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. It is always pleasing to hear guests enjoyed there stay with us & I will make sure that I feedback your comments to all the staff. We look forward to welcoming you back to the hotel in the near future.

"Stayed for family funeral "

5
29/03/2018

Excellent room very comfortable bed. Hazel the barmaid was very good and attentive. Josh did an excellent job in the bar at the wake very quick service and remembered the round just as a good bar man should. Krystof served us at breakfast and was very good the breakfast was really good well done Chef. Couldn't fault any staff from reception and chambermaids All in all a very nice stay at a sad time

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am very pleased to hear the staff looked after you well during a difficult time, I will certainly make sure everyone is made aware of your comments.

"Good breakfast!"

4
27/03/2018

After reading several comments about limited breakfast, I though I should post my experience. Breakfast consists of "3 courses". Cereals, yogurts, fruit juice etc followed by ham and cheese or fruit and then finally the cooked course. In addition you get toast, tea and coffee. It is the cooked breakfast that is limited to 5 choices from the list of 12 but given that 4 options are all various forms of cooking eggs, I did not feel I was being short changed in any way. I don't think six options would have fitted on the plate anyhow. I had a king size ground floor room that was nice but not particularly set up for a business traveller but I did not expect it to be. The room was large and nicely decorated with just some very minor wear and tear marks that you would expect. I felt the bathroom could have easily have been made a little wider without impacting the space in the main room too much. Overall the hotel was very presentable and the staff were friendly. I am a fan of more modern hotels in general but given the limited options within the town, I was not disappointed with this more traditional in-town hotel.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. Felixstowe does lac modern hotels & it is nice to read that you enjoyed your stay with us. As you can imagine the rooms in a Victorian property are a little strange & not one room is the same as the other. I will certainly pass your comments onto the team & we look forward to welcoming you back in the near future.

"Lovely place, very surprised!"

5
14/03/2018

We were pleasantly suprised here. I had read previous TA reports and unsure what to expect after that but upon arrival we were allocated our room and it was warm, beautiful, clean and very welcoming after a hectic day. We decided to eat in the restaurant that evening and the very helpful waiter couldn't do enough to help us and the food was lovely. After a restful night the breakfast was very very nice with plenty of options and very hot. All in all a very nice experience and we will be back. I got a special deal and I honestly can't fault it. If you want to walk into town you can, parking is outside and the room warm and comfortable. Thank you we will be back.....oh and thanks for the tape measure loan too (very helpful man at reception)!

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. It is always pleasing to read such nice comments & I will be sharing them with the team. I hope you have time to return to us in the future once the nicer weather has arrived.

"we will be back"

5
12/03/2018

stayed 2 nights and had a great weekend. could not fault hotel. all staff happy, friendly and helpful. breakfast, whilst limited to 5 items, was well cooked and hot. room was well heated and comfortable

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel & your kind words. I will be sure to share these with the team & we look forward to welcoming you back to the hotel in the near future.

"Warm welcome, comfortable stay"

4
12/03/2018

Had a pleasant stay in Felixstowe. The Hotel was warm, the bedroom had been recently refurbished to a high standard The staff were friendly and helpful. The food in the restaurant was very good with plenty of choice.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am pleased to read you enjoyed your stay with & I will be sure to pass this onto the team. I look forward to welcoming back to the hotel in the near future.

"Very good breakfast"

4
07/03/2018

Although the hotel is now a little shabby by todays standards the staff make up for the shortfalls. Called in for breakfast many times and we found it excellent with waiter / waitress table service, try it.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am pleased to hear you enjoy breakfast with us & I look forward to welcoming you to the hotel in the future.

"Very Cold Rooms and Common areas"

2
25/02/2018

Rooms and All Common areas very cold and had to wear a coat in the Bar. Bar Staff Friendly, No Restaurant as was used for a function and had to have a Bar Meal. Breakfast you was only allowed 5 items in the full english. and was told we could not have any more.?????? Would not Go back there.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am sorry to hear you experienced some issues while staying with us, I will make sure the maintenance team are made aware. I have taken on board what you have said about breakfast & this is something we will be changing moving forward.

"Good value for money."

4
12/02/2018

We were going to a party and needed a place to rest our heads. We got a really cheap deal, but got a really big comfortable room. The hotel was clean, very dated in the foyer and public areas. The breakfast was good with a reasonable choice; fruit and yogurt, fruit juice, cornflakes, croissant, Danish pastry and cooked English. The cooked English was limited to a choice of 5 items. The poached eggs I had where perfectly cooked to be honest. The bar was a bit drafty and had a cold feel to it, when we used it early afternoon. This is not a 5 star hotel, hence the 3 stars from me, but I must say it was very good value for money from our point of view, fit for purpose. We'd use it again, given the same reason for being in Felixstowe. It is central to town centre and to the sea front.

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. I am pleased to hear you enjoyed your stay with us & I will make sure the team at the hotel are made aware. I look forward to welcoming you back in the near future.

"Dire 1980's time travel experiment !"

1
09/02/2018

Bad 1908's timetravel I used to be a sales rep in the 1980's and believe me I have stayed in a few bad places. However, back in the 80's Best Western were up there with the best of them, being AA approved 3 and 4 star hotels. However, today, they have lagged behind with the competition. For instance, My TV only had 4 channels, (Like the 80's) the rest were “Chanel unavailable” ! The doors to the rooms were the same as in the 80's, each having a door lock, with key entry, that you had to SLAM to close. This meant anyone leaving or entering their room of a night, or morning, woke everyone else up, as the whole building shook as doors closed! It even had an 80's carvery, but the worse 80's innovation, was to force people to wait until 7pm of a night before serving food to anyone, even if you were staring hungary at 5pm ! It felt that the mattress on my double bed was also from the 80's, having zero support, and some parts you sort of fell into. The pillows were strange, I can't explain, but not right. The radiator in my room, another 80's trait, was baking hot when I arrived, you couldn't turn it off, because the radiator thermostat was broken. Remember, it was minus 2 outside, but I had to open windows to cool the place down, while the radiator fought with the outside drop in temperature. The towels were like drying yourself with sandpaper, and there wasn't a large bath towel. My room even had an 80's plug in, red led clock alarm, wow, I must have been given the upgrade ! So, I managed to get to 7pm, but only just, my stomach thought my throat had been cut, so I investigated the carvery. The 3 meats were covered in silver foil, but a quick peak, because nobody was around, showed the meats were bone dry, they looked like they had been trying to carve them for the last 4 days. I also peaked at the veg, and some of it was a bit suspect, the peas were so overcooked they had started to shrivel up. the roast potatoes were obviously frozen things in a packet, and the stuffing balls too complete a ball shape to be mad made. So back to the bar to see what else they could offer me. Now, I must add, that I asked the lovely cheerful blonde behind the bar, what the ribs were like, and comically she said “ Good, but hey I'm gunna say that aint i”. So I took her advice and actually they were the best home made thick ribs I have tasted for some time, so well done there chef! My room also had little in the way of noise blocking, with the people next to me. A lady had a coughing fit all night, and I could hear the TV. Why not loose 2inches from each side of the wall and deaden the noise ? Luckily, she was too ill to do anything else ! The staff were friendly, breakfast food was ok, and if you asked you got anything you wanted. The beer was excellent, but the whole place needed a perk up, and most importantly, moving into the 21st century. I will not be staying in any Best Western hotel ever again, and these hotels are definitely NOT the BEST ! Obviously BW don't have any set levels of quality control over what they offer. The next time I visit Felixstowe, Ill stay at the Orwell, which is trying to modernise itself, and puts customer service first, well..... after putting a good nights sleep first !

Gareth S, Operations Director at Best Western Brook Hotel, Felixstowe, responded to this review
Thank you for your recent review of our hotel. Although I do not agree with you on certain aspects of your review I will certainly feed this back to the team at the hotel. I will make sure all your maintenance issues you have raised are fixed. Thank you for your kind comments regarding dinner I will make sure chef is made aware.

"“Faulty Towers”"

2
28/12/2017

The welcome was good enough and on initial entry the room was quite good. However, the restaurant was closed on our first evening with no explanation. By late afternoon the room was cold, so much so that we had to ask for a heater. The windows are not double glazed and rattled in the breeze. Returning from a pleasant day around Felixstowe we decided to try the spa bath in the room: it took ages to fill and the attached shower attached failed to work at all. According to reception this was a known plumbing issue but could not easily be fixed. Breakfast was the highlight of the experience: no tables set out for families, no side plates, limited food options. More than one guest was overheard to liken it to “Fawlty Towers”, with the staff being somewhat blunt in their approach to guests and one staff member in particular chuntering about how she hadn't been told that there would be families needing tables (only couples had been catered for), the fact that side plates hadn't been laid out the night before, the slow toaster (although ours arrived in good time), etc, etc. After our first breakfast we decided to skip the restaurant even if it was open. Not a hotel to return to.

"Carvery excellent "

4
17/12/2017

Visited here with mother in law in a wheelchair. There was a tricky part trying to manoeuvre the front doors which don't open automatically and not level. The gentleman on reception put down the ramp and opened the doorway. We then had to ask people to move out of their seats to let us through. The carvery food was fantastic, plentiful and hot plenty of vegetables potatoes and condiments. 3 types of meat. Very plentiful. Good choice of starters and desserts. The service was friendly and attentive. A great afternoon lunch. Definitely recommend but marked down because of the accessibility issue.

"Ladies night"

4
16/12/2017

My friend organized a party here the food was good we had a lovely night. The only thing that i'm not happy is when we asked to refill our water to the staffmember she refused me her name is Ellie so we asked the other staff which is very helpful to our table but she don't have her name badge..

"Long weekend break in Felixstowe"

3
11/12/2017

Overall view of the best western was good. Lack of car parking after 8pm. Didn't like the idea of parking on the main road. The greeting from the receptionist was very good and she had good knowledge of the area. Bar and lounge area was clean but lacked customers. Toilets was very close to the lounge and could smell the toilets my downside.

"Cheap and cheerful "

3
03/12/2017

Spacious, clean room and hotel. Ideal location, close to all amenities, the sea front and town centre, approximately five minutes to both. Wifi available. Friendly staff. Cheap and cheerful hotel. Will return

"Very pleasant stay"

4
14/11/2017

Booked an over night stay and although the decor could do with a freshen up, our room was clean and warm with a very comfortable bed. Had a great nights sleep! Breakfast was cooked to order and very nice. I would if necessary stay again as we were very comfortable and found it to be good value for money! Thank you!

"Tired and run down hotel"

2
14/11/2017

We were disappointed with the hotel, given reviews and ratings. Our room was incredibly dated, lamp shades were falling apart and the general decor was outdated. The only saving grace was the mattress was comfortable. Definitely in need of major refurb!

"Ttev"

1
12/11/2017

Do yourself a favour and stay away it is the most run down town I have ever had the misfortune to visit please seek another venue. Only attended for a family funeral and can honestly say will never return as the whole town is dead.

"A bit basic, but friendly enough"

3
27/10/2017

This hotel seems to be mostly used by people passing though either onto or off the ferry. It's a typical small hotel with rambling corridors and rooms tucked away in odd corners. The rooms are quite nice with everything you need and decent comfy bed , but nothing that makes you think "must come here again". Meals were only in the bar when I arrived and neither the decor nor the menu are going to win awards, but it was good robust cooking and my pork chop was cooked perfectly and its the cheapest meal that I have eaten at a hotel in good many years My problem was that some of the other guests must have been out on hen night - they were vey loud and drunk and at one time it seemed as if a free-for-all was going to develop in the hall way outside my room . Clearly things hadn't been completely forgiven by breakfast time as the atmosphere in the party over bacon and eggs was clearly strained, though that might have been due to stupendous hangovers. Breakfast was cooked to order - not a buffet - and very edible but not really something you would travel long way to experience first hand If i go to Felixstowe again I may well stay here again as it is convenient and good value, but i will certainly try and avoid a date when there is a wedding in town

"Just a small family break"

5
17/10/2017

Stayed here for just one night but well worth the money. Great value. Staff were all very friendly and helpful. This hotel is not very far from the beach but it is about 5 minutes away. Very lovely room. Very spacious. Step daughter had a sofa bed all to herself which was a double. The main bed was a huge double. The bathroom was very large as well which was great. Off road parking in front of the hotel is available. Although when the hotel is really busy it would be first come first served. We would highly recommend this wonderful hotel to stay. We did not eat here but that was our choice. We stayed so as we could meet up with family the following day and spend a wonderful day in Felixstowe. Had a great visit to Felixstowe.

"Deserves just 3 stars"

3
01/10/2017

Not very positive experience. Small room (214) dirty carpet and dated and tired furniture. Staff seemed to do the bare minimum and barely acknowledged us as customers. Rooted in 1980 and needs significant overhaul. Although cheap, not up to modern chain hotel standards . We deserve better in 2017... Not likely to return I'm afraid. No food eaten.

"One night stay"

2
16/09/2017

Plus points... staff were friendly apart from check out, the guy at the desk struggled to look up at us, carvery was good and breakfast passable. Negative points.....although it was a decent sized room there are a few areas that need attention, smattered blood stains on the curtains!!! window wedged with a tea spoon, door lock inadequate meaning the door had to be slammed which I presume was the same for other rooms as you could hear when other guests were leaving their room. Skirting boards were covered with dust and didn't look like they had been cleaned in a long while. The bed had a definite body imprint in it and could do with updating. Was kept awake during and after the bar closed as I believe a staff member was having a domestic because there were raised voices for over an hour after closing and I was a bit concerned that no night porter was available.

"Bar visit"

2
16/09/2017

Just popped in to meet up with friends and ordered a small bottle of water and a bag of crisps. £4.60. I asked the young lady if this was correct and she replied yes the water was £3.60. Well looks like it will be tap water if I visit this bar again!! I have no problem paying say £2.00 but come on £3.60!!

"Good Location"

4
30/08/2017

We stayed 2 nights at BW Brook Hotel, after spotting the hotel on a previous visit to Felixstowe. Location was really good, couple of minutes walk to both seafront and shops. Was pleasantly surprised on arrival, no problem with finding a car parking space and greeted warmly at Reception. There was a slight problem with the fact that their system showed I had not booked breakfast but fortunately I had my reservation confirmation email to hand. Our room was on the ground floor, large, bright and airy with a large very comfortable bed. Bathroom was clean with a bath with shower attachment but could do with updating a little. We had a carvery in the restaurant, which was very nice and the staff were very friendly and helpful. Breakfast was cooked to order, choice of 5 items off the menu, however they had run out of several things, food was nice and hot and fairly large portions, my poached eggs were cooked to perfection. Tea and coffee self serve as was cereal etc. Toast brought to your table. There is a patio area at the back of the hotel which was pleasant to sit out at with my glass of wine. On our second evening we opted for a bar snack, we both chose the beef curry off the menu board only to be told they had run out of it, so opted for the turkey curry which had also run out, in fact we went through nearly the entire menu before finding something that was available. I felt that this was really bad and the explanation for this was because it was Bank Holiday and the chef was new. Apart from this we had an enjoyable stay. On checking out the Manager presented us with a bill for our breakfasts, which as mentioned earlier were already included in our booking and paid for. It might be an idea to have your booking confirmation to hand on checking in and out.

"Let down by some issues"

3
29/08/2017

I'd like to give this hotel more than three stars but the minuses unfortunately make it necessary.first the good bits.charming efficient staff.easy to park next to hotel plenty of street parking.room was large and clean.the first serious minus was the fact that the window frame catches had been painted over and could not get the window open.this is obviously undesirable.the room was uncomfortably warm but the reception staff were happy to provide a fan.the restaurant is a car very serving continuously from lunchtime if you are on a dinner bed and breakfast rate as we were you get two courses the only alternative to the carvery is fish and chips.the carvery was not brilliant meat was ok but vegetables were very overcooked.a lot of the dessert menu was unavailable and they were all prep repaired.mine had just come out the freezer and my wife's lemon sponge had been in the microwave too long.the breakfast was cooked to order and much better.i should be fair and say that the room rate was very reasonable and I would not let these shortcomings put me off staying here again

"Stayed for a week's holiday"

4
20/08/2017

We had a twin room on the first floor. Adequate space and all the amenities we wanted. Bedroom doors seemed difficult to close which resulted in us and other rooms having to slam doors to secure them. Otherwise a nice trip and very pleasant and welcoming staff.

"Clean, light and airy room"

4
16/08/2017

This review is for room only as we didn't use the restaurant or bar. We arrived before check in time but our room was ready and we were allowed to check in early. This was much appreciated after a longish drive. I was very pleased the room was large and airy. It was clean and the children's bed was already made up (sofa bed). Housekeeping noticed that I had two children and checked that one double sofa was ok for us. My children were happy to share and I got the use of the massive double bed (made up of two large singles) to myself. The bathroom was large and bright and clean. It was a little shabby but nothing alarming. The shower was ok but a bit on the wimpy side. Bath was lovely with lots of hot water. The hotel is in a nice residential street and very close to the beach and main shopping area. Despite being so close to amenities the area is quiet. It would have been nice to have access to the full range of freeview channels on the tv. I was staying with two young children who were in bed early and it was a bit frustrating to only have a handful of channels to watch in the evenings. The bed was very comfortable and I looked forward to a good night's sleep. Unfortunately I was disturbed but next door's barking dog a few times both nights. One morning I was awoken by weird banging about in the bathroom which I assumed was pigeons/seagulls on the window sill. I made sure the bathroom door was shut the following night and this wasn't a problem again. Staff were helpful and polite. I would recommend this hotel for its good value and great location. I would be very happy to stay again. My children really enjoyed their stay too.

"Good Hotel, nice location"

3
13/07/2017

I visited here with my 2 young children in June 2017, the hotel on that day was being used for a wedding reception. We checked in and then proceeded to the Bar to order lunch. We had just traveled a long way, unfortunately because of the wedding we were told the kitchen could not cope with extra bookings so were advised to go elsewhere. When we returned to the Hotel at around 10.30pm the Disco was in full swing and we had to endure the thumping bass noise while we tried to get to sleep.

"RETURN VISIT AND STILL GOOD VALUE"

4
11/07/2017

Sunday lunch - where to go? Have not been to the Brook Hotel for a while, lets go there. It was our lucky day as we managed to get a table straight away. I have to explain that this wasn't because the restaurant was empty - it was full - but those lovely Brook House people laid up a table in the elevated bar area just for us. Two halves of Becks and an excellent plate full of scrumptious food later we were full and contented. The total bill came to £24 which to me was excellent value. Well done Brook Hotel , keep up the good work.

"Needs upgrading nothing like the pics online "

2
11/06/2017

Stayed here in June for one night, the entrance looked scruffy,took 5 minutes for anyone to come to reception on arrival,had to dial the phone.also note.no parking! Anyway the room was basic to say the least though clean, it was literally falling apart. Especially the bathroom, there was mould/black all around the seals on the bath. The shower was ridiculous, it was too high up and you couldn't move it and hardly any water came out! The floor was awful cheap Lino and the tops of the taps were broken. The toilet was hard to flush and made a noise all night. The other 2 in our party were in an adjacent room their bathroom didn't have a lock on the door, and they had to prop the room window open with a bottle as it wouldn't stay open! The socket at the side of my bed didn't work which meant I had to charge my phone at the other side of the room and couldn't set an alarm. Also there were wires or something fed across the carpet in the middle of the room so floor was uneven. Like I said it was clean bar a pube in bathroom cringe. And they were super tight with the coffee sachets. Had the crappest nights sleep ever due to the toilet and the creaking of the window, I thought someone was climbing in at one point nearly s**t myself! Anyway we didn't eat at the hotel as didn't think it would be up to much..but we went in the bar which was quite nice..prices were stupid £17 for a round of 3 drinks £5 for a bottle of cidar that I can get in the corner shop for £1.99! And the other two drinks were beers. Though the lady behind the bar was lovely she was run ragged on her own and couldn't pull a pint to save her life but hey ho. Plus the card machine took forever. The main doors at the front were also broken so any random was free to walk in all night! You would honestly have to pay me to stay here again.

"One night by the coast"

4
17/05/2017

Unless you expect 5 star this is an excellent hotel well situated. Friendly staff and good quality breakfast. Happy to return as the hotel is close to nice beach walks and the town centre. Stayed in a superior room which was more than adequate and very comfortable. This in my view, is a good hotel for ordinary people who maybe a re not too demanding. Reasonable price therefore good value.

"Wonderful stay, great location, very helpful staff, fantastic room"

4
14/05/2017

We had two family rooms for a 2 night stay over the recent Bank Holiday, one was a large double with an additional sofa bed and en-suite with a bath. it was clean and comfortable and big enough for 3 people and luggage. The room however was extremely hot on arrival and the radiator was not available to guests to turn off. However with a quick word to the receptionist, it was quickly sorted whilst we were out. The second room 101 I believe was fantastic. A huge and newly decorated room with a double bed and sofa bed, large wardrobe and shower en-suite. excellent quality. The large bay windows looked over the front of the hotel and the road was very quiet and so slept very well. no sea views but this didn't concern us as we were 5 minute walk to the seafront and this was what we wanted to see! breakfast was speedy and of good quality. Full English suited all our party well! The location is central, walk to the seafront and beach and into town - great location for tiny tired legs! pier was being refurbished I believe so this would add to the attraction for future visits. We ate in the bar one evening - good quality pub food with a few nice specials and some good seafood options. very accommodating to a family with children. Bar was nice if a little small, staff were very friendly. We had the carvery on the second night which was clearly very popular with the locals too! Full house! Lovely meats on offer, choice of veg. Staff were good too. Car parking was available off street to the front - was a little busy during the carvery but plenty on the roads surrounding. definitely recommend and would like to return!

"Lovbelyu stays at this homely hotel"

5
08/05/2017

Booked well before; arrived and met by good reception staff. Allocated a large double on the front of the hotel; Very comfortable room with all you need. King sized bed which was very comfy. Good bathroom with all things you need incl. shower. Food was excellent especially the Sunday Carvery which lasted all day. Five minutes to either the sea front or the town. A generally nice hotel - fit for couples and families alike.

Madis N, General Manager at Best Western Brook Hotel, Flexstowe, responded to this review
Thank you very much. Hope to see you again soon!

"Best Western Brook Hotel"

5
02/05/2017

The hotel is well situated being just a short walk away from both the seafront and the shopping area. The staff throughout the stay could not have been more helpful. The breakfast was excellent - You can only choose 5 items from the menu but that is ample when delivered on a plate. There is also the breakfast buffet if you want to eat more washed down with copious amount of tea and coffee. We also took advantage of the Sunday carvery which was excellent. We were warned that during our first night that a party was booked in the function room and that there might be some noise. We actually entered the function room later in the evening and found a quiet table and enjoyed the atmosphere. A very pleasant stay and I would thoroughly recommend this hotel if you are looking for a good value break.

Madis N, General Manager at Best Western Brook Hotel, Flexstowe, responded to this review
Thank you for your kind words. Hope to see you again soon.

"Lunch with the family "

4
23/04/2017

Had a lovely Sunday lunch with my parents over the Easter break The staff were efficient and friendly . The food was plentiful well cooked and tasty. Good choices for starters and dessert and excellent value for money too. Will go again.

"Fair Hotel!"

4
21/04/2017

I stayed here with my wife and another couple on Easter Sunday. Staff were very welcoming and rooms were ample. The hotel is in a good location, only 2 minutes to sea front and a 5 mins walk to the pier. We did not eat in the Hotel so cannot comment but what I saw looked ok. Very good prices for a half decent hotel, and we will go back.

"Very Tired hotel ... Food review only, not Hotel stay. !"

3
18/04/2017

Called in here to eat, whilst staying at another hotel in the area. The bar staff were pleasant and the meal was nice, but the hotel was in dire need of refurbishment, It is very dated and tired. Apart from us, there was one elderly couple dining in the bar on an Easter sunday ! very loud, pop music playing on a very large T.V screen. Not at al appropriate for the clientele.

Madis N, General Manager at Best Western Brook Hotel, Flexstowe, responded to this review
Our bar was refurbished August 2016 and restaurant January 2017, so I'm not really sure you got the right hotel.

"Needs Attention"

3
10/04/2017

Arrived at the hotel adequate parking. Our room was large with a comfortable bed. The on suite needed attention. Dripping tap in the sink, shower fell from its holder and the adjustment was awkward. Lots of foreigners work here which I have no problem with. However , one guy at breakfast I could hardly understand which was awkward for us all and other guests. Location is good and I would return. Breakfast was fine but the Sunday roast was below standard and I wouldn't have the roast again.

"Good basic value for money hotel"

4
09/04/2017

Needed a room for an event in Felixstowe. This hit the spot- basic but comfortable room but no view. The hotel also provides a good value dinner. Only problem was that the waiter didnt understand 'gluten free' Fortunatley the assistant manager did

"Get away night"

5
03/04/2017

Wonderful little hotel in Felixstowe just a couple of minutes from the sea.Great room with wonderful bay window with a huge bed which was very comfortable bed(I am over six foot tall).Great food and beer is kept well and all at a reasonable price.

"evening carvery"

4
30/03/2017

first time we have been back for 5 years as we now live in Felixstowe. My wife and I called in on the spur of the moment for the evening carvery and it was lovely to see it had all been recently refurbished as it had been looking very tired. The staff were very friendly and the carvery as before was very good as was the price of £14-95 for 2 people. We will be back and recommend this place.

"Will stay again"

4
26/03/2017

We booked a double room (£62 room only) for 1 night whilst in town to go to the Spa theatre. The hotel is centrally located close to town (but in a quiet road) near the theatre beach & rail station. The room was large (a family room) clean & comfortable with tea tray. The staff were friendly and helpful. there was a wedding on that night (we had been warned before arrival) but the music was off about 12 and all went quiet, since we'd been out & not got back much before this wasn't an issue for us, but it wasn't that noisy in our room anyway. Didn't pay extra for breakfast & didn't eat in restaurant so cannot comment on food. we'll stay here again next time we go to Felixstowe theatre. We don't go away to spend time online so cannot comment on wifi either but thats not what we stayed there for!!

"Very bad, not coming back!"

1
20/11/2016

I was looking forward to staying at the hotel but unfortunately it wasn't a great experience. There is a smell as soon as you enter the hotel, which carries on even in the room. The hotel is outdated and has an old feel to it. The temperature in the room is way too hot and I couldn't turn down my heater! There is no one at reception in the evening to help with any problems. The kettle didn't work. The bathroom is dirty and old. Terrible experience overall. It has to be either renovated or closed down!

"Good value"

3
20/11/2016

The decor in places is very tired and the hotel could do with a facelift but the room was a decent size, as was the bathroom. The staff were a delight, welcoming, polite and friendly. The breakfast, at a very reasonably priced £7.95, was superb. Overall a decent place to stay, good location and I would stay there again should I return to Felixstowe

"Bad service "

3
20/11/2016

The food was good and the chef was very polite however the waitress brought over the bill when we hadn't asked for it! We wasn't in a rush to leave but we felt very rushed.we wasn't even asked if we wanted tea or coffee or any other drinks (standard procedure). The time was quarter to eight by the time we finished, so it wasn't like we stayed late.. I've been in the industry for many years and wouldn't think about bringing the bill over if you hadn't asked for it! Feels like customer service isn't the top priority and the staff needs training!

"Our first time here"

4
30/10/2016

The room was OK for the money we paid. The floor was a bit creaky and the mains socket on the side wall near the right of the bed did not work and looked like it needed to be replaced as the earth pin was protruding. The wooden frame of the sash window had mould on the inside. There was a door stop mounted just behind the main door to the room which only allowed the door to be opened less than half way, this makes entry cumbersome with luggage. The bathroom sink and shelves appeared to be at a slight downward angle as items placed on them slid forward into the sink. We had the carvery for our evening meal which was good and had a sweet to follow which was OK , I had the lemon sponge which I assumed would have had lemon sauce on the top or bottom as this is how it usually comes when I have had this at other eating establishments however it was literally just sponge, but with the custard was OK I guess. The chef serving the neat never spoke a word while we were in the queue to any of the customers, he just looked at them and awaited their order, he did not look too happy and I found this a bit off putting. We never had breakfast in the morning as we felt it was a bit pricey, I think it was £7.95 for a 5 item breakfast which is a bit steep and higher than the price advertised on line. I noticed that there have been no management response to any of the reviews since May this year, I think the manager is still the same person looking at the literature in the welcome pack, so not sure why the responses to the customer reviews have stopped, but this does suggest a lack of interest in our views by the management team. Parking is outside the front of the hotel just off the road so is somewhat limited and customers would have to park along the street during busy periods, upon parking my car outside the hotel I decided to not use it until we left the next day just in case I had to park it on the road upon my return...

"Few days holiday"

3
19/10/2016

Pleasant hotel near shops and beach.Attentive staff with an attractive restaurant .The carvery is excellent and reasonably priced.Car parking easy. Felixstowe good location to explore Suffolk.Bus stop nearby.

"Comfortable stay, lovely staff"

5
18/10/2016

I stayed here last weekend with my wife. We were very happy with our room which had been recently refurbished, the staff were all excellent from the reception girl through to the Manager. We ate in the restaurant and the food was excellent with a good choice of traditional favourites and a carvery.

"Excellent Sunday Lunch"

5
02/10/2016

We hadn't had lunch here before but what a delight. The carvery was great with a choice of beef, turkey and pork. Two of us had the pork which was delicious and the beef very tasty if a little over done. All the trimmings were good and the puddings (from a long list) excellent. The restaurant was busy but not noisy thanks to the carpet and soft furnishings. Even my Dad who is very deaf could hold a conversation. This is very rare in a restaurant! Very good value for money. We'll be going again.

"A bit underwhelmed"

3
20/09/2016

We stayed for just one night at the Brook and check in was not a problem once you had called on the desk phone. The bedroom was a nice size with an extremely comfy bed and we were looking forward to a good night's sleep. Unfortunately, at 11.40 we had a rude awakening when the fire alarm went off. This stopped after what seemed an age and on asking the young lady in reception in the morning were told that a kettle was too near the alarm in one of the bedrooms and had set it off. Please move it!. We had paid the bed and breakfast rate and we were disappointed in the standard of the food in general. Poor quality sausages, overcooked eggs and coffee kept warm in a thermos jug -NO! I would recommend just paying the room rate and having breakfast in one of the cafes in town as they are only a few minutes walk away. I heard that dogs are allowed in the hotel and hope it is only in certain rooms as some people are allergic to them This hotel would not be our first choice if we came to Felixstowe again

"Comfortable but a little dated"

3
11/09/2016

Great car parking right outside the front door, downstairs is very welcoming and nicely decorated, the dining room where breakfast is served is also very pleasant on the eye. The room was good size, bathroom was very modern although the shower head needed a good descaling as was so clogged up it was more of a spray than a shower. Bed comfortable and wifi was good. Biggest issue was that there are no plug sockets by the bed, thankfully as I am aware that some hotels do not yet realise most people use their phones as alarms and therefore put plug sockets at the other end of the room, I carry a small extension lead to both charge my phone and use as an alarm. Breakfast was very good

"Terrible experience. Disinterested staff. Avoid!"

1
09/09/2016

Stayed here one night and whilst the bed was comfortable, when coming to use the shower in the morning it didn't work at all. Neither did the toilet flush. Not a great start to my day. Complained to reception on checkout. No apology offered, asked for a partial refund was told to take it up with my booking agent. When they contacted the hotel, they denied there was any issues with the room & said a manager was available at all times. Avoid this hotel.

"A Pleasant Stay"

4
24/08/2016

Hotel has a great location in a quiet residential area 5 mins walk from the town centre and 2 mins walk to the seafront. Plenty of parking spaces at the front of the hotel. Check in very pleasant and room very comfortable & clean. Wi Fi very good everywhere in the hotel. Only negatives were pillows are a bit on the thin side and the breakfast at £7.99 each is expensive for what you get, you only get to choose 5 items out of 8 off the cooked menu and the cold buffet is very limited. Although cooked very nicely, theres not enough food for the price & needs other choices like Eggs Benedict, Kippers, French Toast, pancakes, omlettes etc.

"Not very impressed"

3
23/08/2016

We had lunch restaurant was beautifully laid out white tablecloths lovely and clean with fresh flowers on every table, staff very pleasant immaculate appearance. Sadly the food although very cheap was a bit disappointing, we had fish and chips (2 for £15, the carvery the same price). A little dry and not sure what the fish was. We heard a couple of people grumble about the vegetables being very undercooked with the carvery. They would possibly be better to raise the price a little to enable them to pay a bit more attention in the kitchen. Would we go back yes, and hope we find an improvement, value for money cannot fault, a difficult review to write ??

"Outstanding "

5
22/08/2016

Stayed over for a weekend break and was made to feel at home and immediately felt relaxed after a long drive. Wonderful service, excellent staff and the room felt like a 5*. Would definitely recommend this hotel to anyone wanting to stay in Felixstowe.

"Such a shame"

3
15/08/2016

Lovely big clean room spoiled by lack of sound proofing. Expected noise from bar as we were above but could hear people talking all night long, after bar had closed, we were still awake at 2am. Have a tired child today :( Sash wondows were a bit cranky to operate and had to wedge one open as it wouldn't stay up and it got so hot. Pillows were on the thin side. Food was very good and ample portions. Staff very friendly and nice. Such a shame so noisy or we would be back.

"A welcome rest "

4
12/08/2016

A last minute thing after coming off the ferry at Harwich. Limited off road parking. Nice bar & restaurant. Room clean & tidy although very warm (probably because we were above the kitchen). Used booking.com for a cheaper rate.

"Short break "

4
03/08/2016

Stayed at this hotel for two nights, very clean room, unobtrusive staff. Plain but functional room, good value for money. Didn't try the food but smelt good! Nice outside area for smokers. Very quiet too. Would stay here again, as the location is near both the beach and high street. Good parking too.

"Loved Felixstowe"

3
27/07/2016

Started off well but sadly deteriorated during our stay. Room was presented well but faults showed over our stay. It was dated. Noisy from above rooms (sounded like furniture being moved around during the night early mornings). The bathroom & fittings left a lot to be desired. The bed was comfortable to sleep in but being on wheels tended to move just sitting on it.

"Just needs a refurb to get it a good rating"

3
18/07/2016

Check in smooth and simple. Family room spacious but poorly laid out with a view of a brick wall and below were the waste bins. Weather was hot and humid and ventilation through the dilapidated sash windows was poor. Wall mounted TV with Freeview but some channels broke up too much to watch. Amazingly there was no extract fan in the bathroom. Clean and tidy but décor overdue for a refurbishment. Very mean amounts of bathroom stuff, only enough for one really. Staff friendly and welcoming. Breakfast good though not outstanding We did not eat dinner there as on Saturday nights there is no restaurant service as they do weddings in the restaurant area. We were pre advised of the wedding but not the lack of a restaurant for our one night stay. We had one drink in the bar which was overpriced and showing that it was due to be refurbished in about a weeks time. bar meals were available but the room not very nice - reminded me of an old Working Mens Club being bright and characterless. The wedding music ended promptly at midnight but shortly after there were some horrendously loud banding noises coming from down below - maybe the DJ clearing his/her stuff out. Would have woken us easily. So if you are a light sleeper best to check for weddings before booking for a Saturday Car parking limited in the hotel grounds but plenty free on street nearby.

"Pleasant"

4
18/07/2016

This is a pleasant hotel albeit somewhat dated. Everything is functional and clean. Could do with air conditioning for hotter dates and nights....this really is a standard feature of all modern hotels in the same price bracket these days. On arrival and departure, there seamed to be one lady manning the reception, which was ring the bell for service, and running a wedding party, I am not sure how this would work when busy. All in all, worth a stay.

"Great stay"

5
17/07/2016

We loved our two nights at the Brook! Beautiful, clean rooms. Very nice and accommodating staff. The location is perfect. Close to the beach, shops, and restaurants. The rooms are large and the beds comfy. Would definitely recommendation.

"Very Pleasant Stay"

4
16/07/2016

The hotel was very good for the price paid. It could do with a makeover, especially the bathroom but it was very clean and the staff very nice. We had a lovely evening in the bar where we were served by Hazel. She was so friendly and couldn't do enough for you, a real asset to the place. Would also mention Mara, a very good receptionist.

"Great location for a fishing trip"

4
08/07/2016

Didn't catch any fish...not the fault if the hotel. The town center is very quiet and old sea side town..local sea angling shop nearby and several pretty good restaurants. Plan to return later in the year.

"Compliments"

5
21/06/2016

Overall we had a very pleasant experience and found the cost extremely good value for money. The staff members were all very helpful and I would recommend the hotel for individuals as well as families.

"nice hotel; lovely people"

4
20/06/2016

Well located near to sea, and town of Felixstowe. Do explore old Felixstowe and the river ferry. Away from the crowds. Lovely place. Hotel has all the amenities, bathroom could be better. friendly, efficient stsaff.

"Family weekend"

4
16/06/2016

There was a party of 11 that stayed over two nights. The room I had was clean and spacious and good value for money. We had breakfast on the days we stayed and despite a little issue on the first morning breakfast was good. Staff were excellent and we're always there to help. There was a private function on the Saturday night but we sat in the bar and had no problems . Slept well as the hotel is in the quiet end of the town although only a short walk to a good number of shops. Felixstowe may not be on everyone's top 10 of places to visit but it is a busy little seaside and on a hot Jume weekend was a perfect place to be. The cold beer in the garden helped!

"Cheap and cheerful in need of updating"

3
17/05/2016

Stayed here on business as I was working in the local area. Not somewhere I would choose for leisure. The hotel is in need of a makeover but it's clean and well preserved. The restaurant was a disappointment, menu selection was carvery or fish and chips. Wine selection very limited. It served its purpose but I wouldn't choose to stay here again.

"Friendly welcome "

4
17/05/2016

Stayed here for one night in May. The receptionist was so friendly upon arrival. Our room was very nice, slightly dated but fine. We had a carvery in the restaurant in the evening which was excellent and good value. We then had a couple of drinks in the bar and we were served by a lovely lady, who certainly was an asset to the hotel. The only problem with our stay was the next morning when I tried to have a shower and it was virtually impossible to get any power to it or to set the temperature correctly. Apart from this we would recommend the hotel and would return but would either check shower before or ask for a different room

"Best Hotel in Felixstowe"

5
15/05/2016

This hotel is great, ticked all the boxes for me. Great location, Great food, Great staff, and a Great bedroom. Will definitely return next time I need accommodation in the area. Within walking distance of the coast also.

"Good stuff"

4
03/05/2016

Good central location and friendly helpful staff. Room clean and ensuite all you would expect Evening meal a carvery nice food couldn't complain very tasty simple fair Breakfast range of cereals pastries etc and cooked food done to order not in a great buffet style pile. All in all great value for what I paid Bit tired decor wise in some places but not detracting in any way to spoil stay

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi David, Thank you for your comments. Hope to see you again soon. Regards, Madis

"Exactly what we wanted"

4
23/04/2016

No complaints at all. Clean room with decent bathroom. Easy car parking outside although limited space means you might have to park on the road. Hotel is in a nice area close to town. Didn't eat here but had a drink in the bar which was fine. Would use again

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank ypu very much. Next time you come try our faboulous carvery. Regards, Madis

"Have sampled week-day lunches, in the past. Recently Sunday dinners."

3
21/04/2016

Carvery dinners are OK except the vegetables are a bit over done. Lots of variety of vegetables and 3 choices of meat or poultry. Gets very noisy for Sunday lunches. Can reserve tables for special occasions. Have had special events; different countries cuisine with music/dancing. Recently bought by Best Western. The rooms look reasonable for the price.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Dawn, Thank you for your comments. Just to add BEST WESTERN doesn't own any of their hotels, they are all privately owend and managed. Regards, Madis

"Good hotel"

4
17/04/2016

We stayed the weekend and throughout enjoyed the time spent there. Staff was friendly, we had a delicious meal from the restaurant, the facilities were nice and we were able to stay with our dog, which is a plus. The only down side was that there was a wedding taking place and we were only informed about it on our check in. Because of that, it was quite noisy until late at night.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Samantha, Sorry about the noise with the wedding. We do try to contact all arrivals if we have a wedding in house. I will check with reception to see why it wasn't done on your case. Again sorry and we hope to see you again.

"Well worth a return visit"

4
16/04/2016

This hotel surpassed our expectations. The described situation was indeed just a couple of minutes from the sea front: the receptionist was friendly, efficient and very helpful. These positive attributes continued the following morning when she took our orders for the well cooked and plentiful breakfast. Our bedroom was quiet, not luxurious, but very clean and with plenty of drawer and hanging space should be it be required. On this occasion we were there for just one night, but having never visited Felixstowe before, we intend to return to this area when we shall certainly stay at the Brook Hotel again.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi David, Thank you for your kind words. We are looking forward to see you again.

"Average hotel"

4
10/04/2016

We stayed for two nights. The room was clean and comfortable but the view was a brick wall. There was no way to turn off the radiator, as the valve did not work. There was also no extractor fan in the bathroom, which made the room damp. The television was intermittent and you could not guarantee that you would see the end of the program. It was a very noisy room, with various noises day and night. We had the carvery on the first night, and a bar meal, the second. Both were reasonably priced, and well presented. The breakfasts were also plentiful. Although there was a menu on the breakfast table, there were none on the dinner table. The only menu was outside the restaurant, on the wall. Staff were friendly, and helpful

"Enjoyable and welcoming stay"

4
05/04/2016

I have just stayed here this April , and i found it thoroughly enjoyable. The whole place was very clean and extremely tidy. The staff were all very nice and the food was faultless and hot. The bar also had a great friendly atmosphere. My room was really nice and the bed was very comfortable as was the bath. I would most definitely stay here again.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank you Nigel. We will see you soon.

"Great service"

4
29/03/2016

The rooms at the Brook Hotel reflect the inexpensive price of our stay. They are well appointed as you would expect from a Best Western, comfortable, clean and reasonably spacious with flat screen TV and WiFi that worked in the room. Where the Brook Hotel wins out over others of the same price is in its staff. We traveled with a baby and a young child and the staff at the hotel went out of their way to make our stay as trouble free as possible. They kept the toddlers food refrigerated for us, heating it up when requested, supplying us with a high chair outside of their normal restaurant hours and generally being amazingly helpful. A big thank you to the staff.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank you very much for the kind words. We are family friendly so the little ones are not a problem. If you ever this way again come and see us again.

"Lovely stay, helpfull staff"

5
10/03/2016

Recently stayed at Brook hotel in Felixstowe for couple nights with my partner and can not fault this place. Food brilliant, room bright and clean. Warm greeting from lovely receptonist, rest of the staff always smiling and very helpful. Will return.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Andy, Thank you for the kind words. We will keep smiling. Regards, Madis

"Nice room shame about the rest"

3
06/03/2016

We booked a cheap stay at this hotel Saturday night. The room was fine. However, the service was a good bit below standard, although the staff were trying the lack of professionalism showed. We ate at the restaurant and to our surprise we were the only diners due to mothering weekend the waiter tried his best but persisted in erecting the breakfast buffet table next to us while we ate, which was off putting and we never saw the wine list just giving the most expensive bottle of wine on the list. The bar although friendly and we were guests running a tab we were asked to sign for every drink even though they held our card details and had a prededuction arranged with reception. Overall you get what you pay for and just pleased it wasn't the full rate. Would we stay there again? Probably not.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Walter, Sorry about the bad experience. I have spoken with the waiting staff and they have been told about the issues. He claims he just gave you a bottle of house wine @ £15.95 As for bar we have a procedure if customers don't ask for a tab we charge them for every transaction and as you were a resident that includes a signature on the room charge. Sorry for the inconvenience. Kind regards, Madis

"Dreadful place"

1
06/03/2016

I'm amazed that this shoddy place carries the Best Western brand. My room was large with a really nice window but filled with cheap furniture, a bed head that wasn't fixed to the bed or the wall and banged loudly against the wall whenever I moved, curtains that were partly hanging off the rail, an unnecessarily small bathroom (the bedroom was large, plenty of room for a decent bathroom), a broken shower that soaked the bathroom when I ran a bath. Breakfast was well cooked but served in a room that was more a store cupboard (the restaurant was being used for a breakfast function!) and limited to 5 items (like a supermarket cafe, not what one expects in a hotel restaurant). I chose this place because I trusted the Best Western brand and they've been okay before (I stay away once or twice a week). I'll not be using this hotel for sure and I doubt I'll use Best Western again.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Jim, I'm very sorry for the bad experience. All our rooms are inspected yearly by BEST WESTERN assessors and we have passed our inspections with very good marks. Sorry about the head board, this is now fixed to bed properly, must have been broken by a previous occupant. Room wise as you could tell the hotel is made up from Victorian town houses so unfortunately all the rooms and bathrooms are different shapes and sizes, but this gives the hotel it's character. The breakfast was on that day served in our function room due to a monthly breakfast meeting. We do have a 5 item limit on our breakfast but I assure you if you would have asked any extras it would have not been a problem. If you are ever back this way I would like to offer you a complimentary stay with breakfast (as many items as you want) and hopefully we can change your mind about BEST WESTERN hotels. Again really sorry. Kind regards, Madis

"Best hotel in felixstowe for me."

4
05/03/2016

Friendly receptionist, large modern rooms and a comfy bed - what more could you need for the price? Room service was available and fast and good quality, we were really impressed at the quality of the cooked breakfast, and although we felt the car was exposed by the road there were no issues. The corridors are cold, but the room were fine. The hotel bar was also showing the sporting event I desperately needed to see which made me very happy. Have struggled with noise at other hotels in felixstowe. No issues here.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Stuart, Thank you very much for the kind words, always good to see a satisfied customer. Hope to see you soon. Madis

"Noisy Room "

2
05/03/2016

My husband and I stayed here for two nights, a Friday and a Saturday. The room was large but very dated and not as clean as expected. The second night we did not sleep a wink, the room next door were talking and shouting loudly all through the night. We did call reception a few times to see if they could ask them to keep the noise down, which they did, but this didn't stop the shouting and moving around loudly throughout the night. We asked to move rooms but there was no others available. Wouldn't stay here again.

Madis N, General Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi, Thank you for your comments and sorry for the issues. Could you please let me know of the cleanliness issues so I can let the housekeepers know about the problems. Sorry about the neighbours, but this is a very hard thing to control and as we are a old Victorian building the wall are not the thickest. Kind regards, Madis

"Okay for a nights Break"

3
02/03/2016

Reception staff friendly, Dogs allowed in bedroom only. Bedroom large and comfortable. TV flat screen. Spacious room, bathroom separate, but shower a bit old. bath available, bed comfortable but headboard not joined and bangs against the wall. we have eaten in restaurant before and carvery is enjoyable. They do have bars and space to sit. Not bad, but a bit dated, stayed in other Best Western hotel recently in Portsmouth, and this one is no where on the same level as that hotel.

"Very uncomfortable bed & noisy rooms"

2
29/02/2016

The staff were helpful and friendly. Our room was small, quite clean, tired and very noisy, we had to move rooms at 10.45 pm as the water pipes were making such a loud noise we could not sleep, there are evidently on going problems with the water pipes (this is what reception told us). The second room didn't have water pipe problems, it was on the ground floor, it was larger, not quite as clean (lots of cobwebs)or tired looking but we could hear everything said and every movement from the room above. The occupants of that room didn't sleep much they seem to spend most of the night talking or walking around the room. Also the shower curtain pole in our bathroom fell down in the middle of the night, leaving plaster etc. all over the bathroom. The bed was particularly uncomfortable, the mattress was worn, with deep groves and springs showing through. So all in all we didn't get much sleep, and we couldn't wait to leave the place.

"Pressure"

3
17/02/2016

The hotel reception needs to be more warmly as well as the corridors and hall way, pressure for shower very low. etc This option needs to be change comment are to the precise don't need last verse and chapter this again needs to be shorten I got better thing to do this repeat myself come on TripAdvisor you cannot be serious shorter this option

"Enjoyable Stay"

5
11/02/2016

10/10 Couldn't fault it. Friendly helpful staff, good food, comfortable quiet room, dog friendly which is a big plus for us and within easy walking distance to the town centre and seafront etc. would definitely recommend!

"Good food good staff good value"

3
10/02/2016

Not quite as good as many best western hotels we have stayed in rooms clean could do with up dating restaurant excellent value bar food excellent .bar nice if you don't mind strong language glad we left children at home

"What a lovely welcome!"

5
30/01/2016

Having grown very tired of the 'wedding disco roulette' at the local competitor the Orwell (where you may get a room directly over the function room and the disco doesn't end until late) we checked in as a family to the brook. Things started brightly with a smiling and friendly receptionist, some fantastic fresh food quickly served as room service, a huge freshly decorated room and bathroom and... Most precious of all, a decent nights sleep. Breakfast was awesome this morning and the staff remained just as warm and helpful. Strongly recommended.

"Come and Stay"

4
14/01/2016

I have to travel to felixstowe for work on a Wed, Thurs, so stay overnight Wednesday. I was meet with a very pleasant Receptionist, very quick sign in. The room was very nice, clean and tidy with every thing you need in a room and ensuite. I do have to agree that in this day and age there could be a couple more three pin plugs. The Carvery was very good as were the staff who served me and I was not disappointed with the well cooked fresh breakfast. ALL staff were very friendly and polite and they all had a smile and would say "hello: to you. The staff gave me the impression that they all enjoyed working as a Team at this hotel. Well Done. I look forward to next week.

"amazing stay !"

5
11/01/2016

Arrived to Off Road Parking & Big smile from receptionist , Very clean Room with Ensuite flat screen Tv , Tea & Coffee making facilities , all Staff were freindly & helpful , Great Breakfast / Bar Food & we were very close to Shops & Sea front will stay again on our next trip

"A Family Room of good quality at a great price"

4
03/01/2016

Booked with just four days notice into one of the family rooms at this hotel. Was just staying overnight whilst visiting friends who live locally. For a 3-star hotel this was good quality - clean rooms - great shower - comfortable double bed plus a sofa bed that would take two - big tv - free WiFi - breakfast was great. Never tried the restaurant, but I suggest you ignore the other Trip Advisor restaurant reviews because primarily hotel restaurants are there to look after hotel guests. And as for the staff - how often do you go to a hotel and find the cleaning staff who smile and say good morning to you? Full marks for all the friendliness.

"new year break"

4
03/01/2016

Booked this hotel not knowing what to expect but we're pleasantly surprised we stayed for two nights to celebrate the new year. I am really not sure why there are bad reports on y his hotel the room was clean comfortable and nicely decorated plenty of hot water for baths only negative is not many plug points could only find one. Food was good breakfast beautifully cooked Carvery brilliant Fish and chips to die for New years eve party was brilliant and we would definitely book again if we had the time off work The staff were fantastic loved Hazel behind the bar who gave plenty of tips for things to do had a wonderful time and will definitely return

"Works Xmas party"

1
19/12/2015

Attended my husband's works Xmas party at this hotel. We booked to stay over for one night myself husband and teenage son. We booked through Expedia being assured we had been given the best rate for room and breakfast. On arrival at hotel receptionist actually told us we had paid well over the rate and she quoted that she would have given us same room us brekkie for £30 less than we paid, not a great start. Anyway given key for room, have to say extremely disappointed not what is potrayed on their website at all. Room was dingy with a very well worn chair on the corner the dressing table had the tea cups and kettle on it so no room to put anything else. Next to my sons bed which had no pillows was a huge crack in the wall and above the bed some strange prints that didn't go in the room at all. The bathroom was awful with one light out a pitiful shower that would struggle to get a mouse wet. It was do high up on the wall could hardly reach it. The bath needed re grouting. The sink taps were wonky and the noise when you flushed toilet or used shower well it was truly awful very noisy. Really terrible room needs upgrading badly. The party buffet was abysmal stodgy food which was like warm we paid £25 a head for the party what a rip off no way did that good cost that. The entertainment was two male singers who were good but so loud you could hardly hear what the person right next to you was saying. Needless to say left party early. Only saving grace was the breakfast which was very nice. I certainly would not stay here again as room and facilities let it down very badly.

"short visit"

4
11/12/2015

very friendly and helpful staff clean well sized room cleaners came daily and left clean towels and were very helpful restaurant quite reasonable but limited choice only cons no shaver socket and shower flow a bit weak

"Lovely ambience....... manager people friendly"

5
29/11/2015

Visited today( Sunday) very busy ,always a good sign went at 2 pm, as fully booked 12-1 and 1-2 very relaxed meal with our daughter & son in law . Good choice of food all well cooked staff friendly didn't feel rushed in fact stayed till nearly 5pm A pleasant relaxed afternoon ?? Will def return x

"Nice food but unkind staff"

3
22/10/2015

I came here for a school trip and I understand that it was very hard for 30 12 year olds to keep to the rules. Everyone commented on how amazing the food was what unfortuanatley ruined the experience for me was there was a brown haired pregnant lady who worked there who I found extremely rude and unkind but apart from that I had a pleasant experience.

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank you for taking the time to add your review and thank you for choosing the Brook for your school trip. We are very surprised to see your comment about the member of our team, we usually get excellent feedback on all of our staff and the service they provide, perhaps it was a one off, bad day. We will pass this feedback on for you. We do hope that you will stay with us for your next trip to the area or perhaps at our Norwich hotel, if there is anything I can help you with please let me know by emailing [email protected]

"Fantastic hotel in heart of Felixstowe"

5
16/10/2015

Great hotel in the heart of Felixstowe. Fantastic family suite, beautifully decorated and great amenities. The cooked breakfast was also really great. If in the area I would highly recommend staying here.

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hi Matt, thank you for your glowing review, wow a 5 out of 5, thank you! We are so pleased you found our hidden gem and loved it as much as we do, please come and see us again soon so we can look after you again. If you would like to make a direct booking you can do so by contacting Sarah using [email protected]

"Pleasant stay"

3
27/09/2015

Had a lovely weekend stay at this nice clean friendly hotel. Good location for both town and beach. Enjoyed watching the rugby in the bar even on the screen attached to the pumps on the bar. Only downside was the amount of emails I received before my arrival. One told me breakfast at the weekend would be served till 10:30 however on arrival to be told this was not the case. I also received another email asking me to download an app that would be able to do or sorts of things once at the hotel including be used as our door key. Clearly once been handed an actual key for the room I soon realised the app was totally useless. But neither of these minor issues bothered me. The hotel is not much to look at but the room size was nice and large with a huge comfy bed

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Hello Robert, thank you for choosing the Brook for your recent stay in the area. We are very pleased you enjoyed your time with us. Thank you for bringing to our attention that our hotel booking reminder email has an incorrect breakfast time, this now finishes at 10.00am so we will amend this right away! If you come to the area again we would love to welcome you back, please feel free to contact us directly to make your booking.

"Great Stay in Felixstowe !"

5
14/09/2015

We stay here at least one a month. Excellent food and excellent prices. The staff are brillant especially Kate and it is very near the beach. Will always return assuming nothing changes. You can take you pets and recently they have made many improvements to the rooms

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thanks Kate, yes we are indeed one of the few hotels that allow you to bring your pets with you, after all they can be your greatest companion! We have made lots of improvements around the hotel and we are glad this has not gone un-noticed and you liked what you saw. Please do come and see us again soon.

"SUNDAY LUNCH IN A SEASIDE HOTEL"

4
13/09/2015

Every year in Felixstowe is a lovely event call 'Art On The Prom' where local artists can exhibit their work and the whole thing has a super carnival atmosphere. Deciding that it would be a great way to walk of a fine lunch we decided to book at The Brook for lunch. This extended piece of Victoriana lacks a little bit in the sparking decoration area but it does have a nice big public bar with a good snack menu. The main dinning room is a really nice spacious area on two levels with windows looking out on to a bright patio area. There was the usual Sunday Lunch Buffet offering Turkey, Beef and Pork plus some Pigs In Blankets ( sausages wrapped in bacon). The vegetables were not a perky as they might have been but it was great to have the option of roast & mashed potatoes. The Yorkshire Puddings were voluminous, the Stuffing very tasty and all was complimented with a good gravy. If you are visiting Felixstowe on a Sunday you could do a lot worse than booking your luncheon at The Brook Hotel.

Sarah J, Guest Relations Manager at BEST WESTERN Brook Hotel, Felixstowe, responded to this review
Thank you Tim for your kind comments, we have a great regular trade for our restaurant and bar so it is always nice to see people visiting from outside the area enjoy our food too. Your feedback has been passed on to the chef for his consideration, feedback plays a vital role in the training of our staff and to maintain our high standards. We hope to see you again soon, either for a meal or perhaps an overnight stay!

"One night stay"

4
07/09/2015

Although we only needed one night, we found the staff very friendly and helpful, reception was bright airy and clean. Room excellent, en suit, very clean modern, well stocked with the usual shampoo etc. Restaurant was clean, staff again very friendly and efficient, the food was very well cooked and presented, service quick. Parking was tight on premises but street parking was available in a quiet pleasant area so no fears there. Check out was simple, again (different staff) but still very nice We would certainly stay here again. As we only stayed one night of course we didn't use all the facilitates, but based on what we saw, we are sure the rest of the hotel would be,just as good.

"Clean & comfortable but a little dated"

3
03/09/2015

We had a comfortable stay in what I would describe as a traditional room for a seaside hotel. Bathroom could do with some improvements. Good central location, easy to find. Check in and out was efficient with no problems.