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Best Western Hotel Encinitas Inn & Suites at Moonlight Beach, Encinitas

4.0/5  - basé sur 671 notations.
85 Encinitas Boulevard, 92024-3625, Encinitas, United States - Ver el mapa
Best Western Encinitas Inn & Suites at Moonlight Beach - Vista Exterior El Best Western Encinitas Inn & Suites at Moonlight Beach se encuentra en el centro de Encinitas. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Encinitas Inn & Suites at Moonlight Beach goza de una estratégica ubicación sobre una colina en Encinitas, California, a poca distancia a pie de la playa de Moonlight Beach y del centro de Encinitas y junto a la autopista 5. Nuestro hotel cuenta con una gran variedad de habitaciones entre las que se incluyen opciones con una cama de matrimonio extragrande o con dos camas de matrimonio grandes y suites con cocina y sofá cama. Durante su estancia podrá disfrutar de acceso a Internet de alta velocidad inalámbrico, desayuno y estacionamiento, entre otros servicios gratuitos. Entre los servicios e instalaciones destacados de nuestro hotel se incluyen balcones en todas las habitaciones, 26 habitaciones con vistas al océano y 10 habitaciones aptas para mascotas. Nominada recientemente como una de las 20 mejores ciudades del mundo para hacer surf por National Geographic, Encinitas hace gala de su historia relacionada con esta actividad acuática. Situada a 10 kilómetros de línea costera del océano Pacífico, Encinitas es un enclave en el que se mantiene viva la cultura playera de mediados del siglo XX que tuvo como epicentro la histórica autopista 101. El ecléctico centro de la ciudad ha atraído a numerosos surfistas y hippies con su exclusiva y dinámica combinación de las mejores tiendas especializadas en surf de San Diego, cafeterías y tiendas de discos, por no mencionar las playas de Encinitas, consideradas por los habitantes locales como un auténtico tesoro. Encinitas se conoce también como la "capital mundial de las flores" gracias a su inmensa variedad de viveros y jardines, con una extensión aún mayor que el Jardín Botánico de San Diego, y por ser el más importante productor a nivel mundial de la flor típicade Navidad, la flor de Pascua.

Best Western

Hotel Encinitas Inn & Suites at Moonlight Beach

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Opinión de nuestros clientes

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Basado en la opinión de 671 huéspedes
NOTA EMITIDA
Excelente
232
Muy bueno
236
Normal
101
Malo
64
Pésimo
38
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
53
De negocios De negocios
61
En familia En familia
321
En pareja En pareja
174
En solitario En solitario
31
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Not your typical welcome"

3
06/11/2018

Wow! If you can look past the lack of politeness and welcoming of the front desk, the hotel is okay. Great location, but not especially good for walking as there is no easy access to main roads. Good breakfast service. While the bed was comfortable and the room neat, the quality of towels and sheets is poor.

"If you have a complaint, we don't want to hear about it."

1
05/11/2018

Not all "ocean view" rooms have a view of the ocean, unless you go out on the balcony, lean over the edge, and kink you neck all the way left. Oh Wait... I think I can see some water! Don't complain to Management or the Front Desk, they will not care or respond. Just take what you are given, shut your mouth and pay your bill.

BestWesternHotels, Corporate at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nothing Exciting"

2
30/10/2018

My husband and I have stayed here once before and it was ok. We usually stay at the Cardiff by the Sea. But decided to save a little so we could shop more while in the area. We called and made the reservation and told them we were coming for our 25th anniversary. In which they were so happy and told us that they always put a little something special in the room. The only thing special in the room was the Amazing smelling lotion and shampoo. And the party in the room Next door to us was unreal at 2 am. And our bed dipped in the middle. Wasnt a Great stay. Breakfast was good. How about No cheese in the eggs. And maybe some bananas for a fruit choice. And our door didn't close all the way unless locked. Being there for our anniversary I really would have preferred Not being so close to the pool with screaming kids. Kills the romance to hear peoples kids screaming.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Hi Tara Thank you for choosing the Best Western Encinitas Inn & Suites to celebrate your anniversary. We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions.

"Great location & big rooms!"

5
16/10/2018

We were here to let our son skate some southern Cali skateramps so this locations was great for the skatepark at the YMCA & going to the beach. We were also able to easily access the main drag for dinner. All very friendly & safe area. Beautiful. Big king suite room. Clean. Nice patio off the room. Big bathroom. Nice hot breakfast. Great views from our balcony. Great parking. Would definitely stay here again!!

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Hi Kim Thank you for all the wonderful and kind words expressed in your review. We really appreciate it how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you again.

"Friendly Staff But Poor Management"

2
06/10/2018

My husband and I have been here less than an hour and already there are issues with how this property is managed. The suite is well appointed for a modest property, but the refrigerator was dirty and the kitchen supplies were less than minimal. The suite accommodates four people, but as we registered for two, we only expected kitchen/dining service for two. We didn't have a complete service for one, much more two. My husband spoke to the front desk in-person, and explained the situation. The front desk staff apologized for the dirty fridge (which I cleaned!) and assured him they would bring additional kitchen and dining supplies. Ha! We received two dinner plates (no salad or smaller plates, no bowls), two forks and spoons (no knives), and two small drinking glasses. There was a dinner and salad plate in the kitchen cupboard when we arrived, as well as a wine goblet and coffee mug. When we requested two of each item we were given another wine goblet and told there was nothing else they could give us because the other suites had already asked for EXTRAS! WHAT THE HECK?! Other suites get EXTRAS and we can't even get one of each item for two people?! We have tonight and tomorrow in this place, and then we will decide if we want to return on our next visit to the area. We have stayed at this property off and on over the years while participating in local half marathons, beach runs, and trips with our young grandchildren to Legoland. It may be time to look for another place to stay.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Hi Noelle, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again.

"Always Good"

5
06/10/2018

I have stayed here multiple times and always look forward to my next visit. The rooms are large with a great balcony. This hotel is within easy walking distance of downtown Old Encinitas ( a great area with tons of restaurants and shops). Also within easy walking distance is moonlight beach and the coaster train station. They have a very good breakfast in a nice (large, air-conditioned) building by the pool. The staff here is always pleasant and helpful. There are several types of rooms here, some with a kitchenette and full size refrigerator which can be very helpful if you have kids or just don't want to eat out for every meal. The I-5 is very close for easy access but not so close that you have all of that traffic noise. There is plenty of free parking with lots of indoor parking available. An excellent hotel in a very nice SoCal beach city.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Hi Dave, Thank you for taking the time to share your experience at Best Western Encinitas Inn & Suites. We are happy that you enjoyed your stay and hope to see you in near future. Thank you!

"Close to a lot of things in town."

4
30/09/2018

We stayed here for a week in two different rooms. The first one was the kitchenette suite which was nice but it did not have a lot of items needed for a kitchen and not much of a view. The second room we had was 2 queen beds, very spacious with a small sofa and a walk in shower. The view was much better with the ocean in the distance. Both have a large balcony. Everything was in walking distance. There is a "secret" path from the hotel that leads down to the town, beach and train station (ask the front desk about that). It is not paved so you might want to check it it if its right for you. It was shortcut for us. Breakfast was pretty good for a continental breakfast. The pool was a bit chilly for us but very clean. Staff was nice but not over friendly. All and all a nice, clean hotel.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thanks for your kind words and compliments, we certainly spend a lot of effort to maintain our facility always on top level, but also nice to hear that you highlight our team members. Thank you again!

"Clean and Comfy"

5
24/09/2018

I was fortunate to have a room on the 3rd floor with an ocean view. I have to have light and airiness otherwise I am uncomfortable. This room was great and the bed was so comfortable that I slept extremely well. I can be a light and intermittent sleeper. Keep in mind that the train runs close by and can be heard but it stops running at night. The grounds are well kept here and the continental breakfast is very nice.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for all the wonderful and kind words expressed in your review. We really appreciate it how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas, California and you have another wonderful stay.

"Disgusting Room and Poor Service - Very Unhappy Best Western Customer"

1
17/09/2018

This is an email I sent to the GM and Asst. GM after staying last week at this hotel. Atul Kumar responded by offering me 45% off my next visit but since I'm not sure when or if I will be visiting Encinitas again, felt this was an unsatisfactory response. The front desk did offer me 15% off but said she couldn't offer more without the GM permission. I suggested 35% off my visit but Atul Kumar has yet to respond. Email sent - I just returned home from my trip to Southern California and wanted to contact you about my stay at your hotel on Saturday, September 8th in Room 303. While your hotel certainly had beautiful pictures of your rooms and establishment, I was extremely disappointed from check-in to check-out. I had requested a King Room with an Ocean View hoping to get in to my room by 3:00 (or earlier - which I requested via your email as well as by phone). I was meeting with 3 I hadn't seen in almost 40 years and thought it would be nice to have them over to share my "ocean view" room/patio before we attended an event in Escondido that evening. I had flown in from Monterey, CA to San Diego Saturday morning and arrived at the hotel at about 1:45pm to see if it was possible to check-in. When I arrived, your desk person pretty much laughed at me and said "you and a dozen other people". I found her to be extremely rude. She couldn't give me any time frame as to when I might be able to check-in. I waited in my car until 2:30, went in again to see if she had been able to get any updates from housekeeping but by 3:00 she offered no further help and said "when the room is ready we'll let you know - just give us a call". I decided to meet my cousins at a restaurant instead (missing out on the view I paid for!!) and told the desk person I now wouldn't be able to check in until around 10:00pm but please save me a nice room. When I returned at around 10:00pm, I was met by 2 young men (1 appeared to be training the other) so they were extremely slow in checking me in and not very welcoming. When I got to my room I was at first pleased with the size of the room and settled in - took a shower which appeared to have been updated however on my way out of the bathroom I stepped on a very sharp object. As I looked to see what it might have been, I saw the carpet was frayed and a carpet tack was sticking up. I decided to head down to get ice and 2 sodas - the first soda arrived but the second one got "stuck" in the machine and wouldn't come out....so lost $1.25!! I then went back to the room to turn town the bed and I was horrified to see that behind the pillows was a headboard that was disgusting! Then while sitting on the edge of the bed I saw "something" between the bed and table.....it was an orange peel (thank goodness) that was so hard it must have been there for weeks!! (See attached pictures). I then went to wash my hands, and once again stepped on a carpet tack sticking out of the frayed carpet!! I was too exhausted to ask for a different room so decided to sleep sideways in bed as I didn't want my head anywhere near the headboard! Checking out the next morning, I explained to the young lady about my horrible room - she offered me a 15% discount and said she wasn't authorized to to do anything more. I turned in my cards, paid the bill and asked where the breakfast was located as I planned to eat before driving to Palm Springs area. She said I needed to go to the pool but never said I would need my card to get in the gate!! When I got there, not knowing it was behind a locked gate with no other way in, I tried to get other guests attention, even the pool man,but no one heard or saw me so I left missing out on breakfast as well!! By this time I was so unhappy with my stay I didn't even want to bother going back to the front desk for a key. All in all I don't think I could recommend your hotel and when I come down again in December will think twice before staying there again. I almost always stay at Best Western since they have a great reputation and I have never had a bad stay....until staying at your hotel. I very seldom complain but in this case I felt you should know....I hope you will get the repairs done to room 303 and hopefully your other rooms are in better condition. Regards

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

"Great Location, Roomy, Felt Private"

5
17/09/2018

Just a last minute weekend beach getaway with the family. Within walking distance to beach, park, restaurants, shopping center. Nice Looking Hotel perched on Hilltop. Did not expect the nice sized balcony, (our room had a peek of the ocean), free parking and breakfast when the reservation was made. Nice size sitting room and separated King bed area. Bathroom large, outdated but perfect for our reason for visiting. The Pool/eating area felt secluded, nice landscaping. Lots of future potential for the hotel site as a former restaurant and meeting room were at the time of this review, vacant but share the hotel driveway.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for all the wonderful and kind words expressed in your review. We really appreciate it how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas, California and you have another wonderful stay.

"Like mold? Stay here..."

1
17/09/2018

I cannot recommend this hotel- not one bit. I'd seen that the rooms had been recently renovated so I thought "why not" I'll try a Best Western. First off- the parking garage can only accommodate 6' tall vehicles. Secondly- the lobby is IN the parking garage. They try to disguise it but it's just odd. The check-in person spoke in single syllables and seemed like he had way more important things to do. The elevator sounds like it will trap you in at any moment. But the worst part was being assaulted by the stench of mold and mildew the moment I opened the door to the room. I was on a business trip, had had a long day and it was late- or I would have honestly turned right back around and walked out. I think the smell was coming FROM the HVAC system- so turning on the fan made it worse. I can't believe a "recently refurbished" room already looked so crappy. The mini-fridge was sitting on the floor. There was a huge stain on the carpet. And some design genius put regular lamps on the end tables- as opposed to the typical hotel lamp with outlets (or heaven forbid, USB ports.) My travel charger has a short cord and would not reach from the desk outlet to the desk top. My only option was to plug my dead phone into one of the few wall outlets- and sit it on the dirty carpet. The bathroom was clean- that's about the only redeeming quality I can come up with. I could not leave the room fast enough the next day.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for staying with us. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thank you for letting us know.

"A little stinky"

3
09/09/2018

This was my cheapest hotel in a three day visit to the San Diego and it honestly wasn't terrible for the price. The room was big but a little dark and stinky. The lobby was pretty but I kept having to ask my traveler buddy to translate for the most mumbley inarticulate front desk clerk ever! (she has a teen so she speaks mutter) Super noisy air con and squishy bed but the breakfast was done well and the hot tub hot. All in all not the worst ever

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Hi Melissa Thank you for sharing your experience with us. I have made notes of many of these concerns and will pass it along to make sure we can improve moving forward. Thank you for bringing this to our attention. Thank you for choosing Best Western Encinitas Inn & Suites.

"Beautiful sunset!"

4
02/09/2018

We had an ocean view with balcony. I enjoyed watching the sunset. The only reason I'm not giving it 5 stars is because when you sit out on the balcony, it's a little noisy from traffic below from our room. The biggest plus is that we received an upgrade at no extra charge and we were able to get an early check in because we had to get ready for a wedding.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

"Convienient but very dated."

3
27/08/2018

Old hotel which has been upgraded but could use more updating. Hotel staff did not respond to a problem we had with our door not locking. We were there for a mid-week two night stay. It's location is very convenient to various activities located in that area. Buffet breakfast is average and the breakfast room is way above average and well maintained.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Hi George, Thank you for sharing your experience with us. I have made notes of many of these concerns and will pass it along to make sure we can improve moving forward. Thank you for bringing this to our attention. Thank you for choosing Best Western Encinitas Inn & Suites.

"Updated and Inviting"

5
20/08/2018

This hotel has received a fresh new look with updated amenities. The bathrooms have shiny new shower tiles and frameless glass enclosures for a very clean and modern look. The front desk staff was polite, courteous, and efficient. The rooms are clean and they all have wonderful ocean views. The world-class beach is within walking distance, and if that isnt enough, there is a pool and spa on premise. Complimentary breakfast on the patio was also a wonderful surprise. This is a fantastic place for anybody traveling through the San Diego region looking for a relaxing place to stay.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to share your experience at Best Western Encinitas Inn & Suites. We are happy that you enjoyed your stay and hope to see you in near future. Thank you!

"Great hotel, great value."

5
18/08/2018

I am very picky about beds and pillows but was very impressed with both at this hotel. It was an easy 12 minute walk to the beach, a short walk to a natural food store, easy walk to the Village of Encinitas stores, restaurants and the SRF gardens. The free breakfast offerings were extensive, clean pool and room, fast wifi, and ocean view!

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to share your experience at Best Western Encinitas Inn & Suites. We are happy that you enjoyed your stay and hope to see you in near future. Thank you!

"Very nice, convenient hotel."

4
10/08/2018

Only had a one night stay, but the room was very nice, clean, and comfortable. Staff was great. Parking and breakfast were free. The location is superb - right off the freeway. Bathroom all updated and very nice.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your feedback regarding you stay at the Best Western Encinitas Inn. We are delighted you enjoyed your stay with us and that you found our team to be so welcoming. We pride ourselves on our guest service, it is great to hear that our team were able to assist you and deliver our hotels promise. Thank you for your positive feedback in regard to your breakfast. We appreciate your feedback and will pass on your feedback to team. Thank you for choosing our hotel and we look forward to seeing you on your next stay.

"Don't trust their check-out times"

3
05/08/2018

I had a fine stay at this hotel. The pool area was great. The hotel was in a great location. The rooms were great. I'm giving them 3 stars instead of 5 because when we booked the room, our confirmation said that check-out was at noon. I was happy to have a noon check-out, because we wanted to get in some pool time that morning before leaving. The morning we were checking out, I went to the front desk to get some pool towels and the receptionist told me that we needed to be out at 11am. I told her that I have an email confirmation stating hotel check-out was at noon. She said "we're almost to full capacity, so we changed our check-out time to 11am". I told her that it wasn't fair, for when I booked the hotel, it was noon. She said I was welcome to check out at noon, but I would be charged a half day fare. I won't be trusting Best Western confirmations in the future.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for sharing your experience with us. I have made notes of many of these concerns and will pass it along to make sure we can improve moving forward. Thank you for bringing this to our attention. Thank you for choosing Best Western Encinitas Inn & Suites.

"Decent place..."

3
31/07/2018

My two boys and I stayed at this hotel for one night while visiting Lego Land. Check in was fast and room was clean. We were able to get room with an ocean view to our left. That was a nice surprise. We always choose hotels with a complementary breakfast. The breakfast area was a mess. Cereal on the floor, syrup and waffle batter on the counters. I only saw one breakfast clerk. She was trying to replenish breakfast items and didn't have time to clean up the area or tables. I felt bad for her, its not her fault, they need to hire more staff for breakfast. The quality food does not match the price of what we paid at this hotel. I've been to MANY other hotels before (at this price range) that offered better UN-MICROWAVED food. Cheese omelets were clearly microwaved and so were the sausages, which was all they offered as far as hot items. I would recommend a better selection for hot food items.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for sharing your experience with us. I have made notes of many of these concerns and will pass it along to make sure we can improve moving forward. Thank you for bringing this to our attention. Thank you for choosing Best Western Encinitas Inn & Suites.

"Love!"

5
31/07/2018

I have stayed here twice and have had a great experience both times. Extremely friendly staff and amazing location! I would definitely stay here again and would recommend to anyone staying in the area

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

"Sand up my shorts"

5
22/07/2018

There is a roof. It's a few feet from our heads so we can move around comfortably. (“The ceiling is nice.”—-Mollie) The rooms do not not come with free clothing. A bloke on the street told us that. I think he heard wrong. The landscaping is gorgeous, but I'm going to sleep and will not watch it through the night. There are no mini fridges in the rooms, although there are small fridges. My hat ran.

"Staff super uncaring about guests"

1
21/07/2018

While making a request at the front desk the only person working was watching a movie on a laptop, He did not pause the movie at first and just answered over his shoulder to me. When I needed clarification, as he was not understanding my question due to watching his movie, he finally paused his movie, looked over his shoulder at me and stated

"Decent 3 star hotel not worth the price "

3
16/07/2018

I was visiting Encinita for my friend's wedding. This was the suggested hotel to stay in. Room rates with taxes came to around $330 USD per night. This hotel is absolutely not worth the money. Pros: good location, can walk to beach in ten minutes, free parking, friendly staff, comfortable bed. cons: price, breakfast disgusting, pillows half size even looked weird on the bed. Not sure if prices were jacked because it was a busy weekend in the area but this is seriously a three star hotel not worth the cost!! My friend I was staying with forgot her tooth brush and was told to come down and get one from the front desk. Breakfast looked rancid and was crowded. I think you're likely better off with an AirBNB! Staff were super friendly but the cost is simply not justifiable!

"Really dark rooms"

3
16/07/2018

I have just spent three nights at the Best Western Inn & Suites in Encinitas. Upon check-in I was second in line and after a minute or so I could hear that the man in front of me was clearly not happy with the room that he had gotten. I could have been that that actually affected my check-in as well because the Best Western-man in the reception was fast but very one-worded. Gave me no info at all and I had to ask about everything. Upon entering the room I was struck by the musty smell. It is really a dark room ( we had a king +sofabed and kitchen) and everything seemed dark brown. The balcony was nice and large and had one small table with two chairs. It could easily have fitter two sunchairs as well. The kitchen seemed fairly new, but there was not enough glassware and silver for the four of us. We stopped by the reception guy on our way to the beach, but all they had to offer was plastic. There are pros with this hotel: + Close to restaurants and beach (we walked back and forth every day), mind you there is a steep slope to get to the hotel + Continental breakfast (hot and cold) + A nice little pool area + Free parking and wifi (fast) The cons are: - The very dark rooms, make you want to get out of there as soon as possible - Ants in the room that probably came in from the balcony - Musty smell - Average cleaning Although I didn't suffer at this hotel, it was not an overly pleasant stay, so I won't be back.

"Wonderful experience from start to finish"

5
14/07/2018

Close to everything . love the kitchen in my room and had a stres free vacation because the rooms are nice and the workers care about your overall stay and are helpful if you decide you need anything.

"Hidden Gem in Encinitas"

5
09/07/2018

I stayed here four years ago, and wow, they had a renovation since then. It looks really good! They completely renovated the pool area with nice landscaping and the breakfast room at the pool is nicely redone as well. They take great care of this property. I had a great stay- this place has everything you need, free parking wifi and breakfast. They even are dog friendly which is always a plus in my book. They have large rooms with nice big balconies. The bathroom is clean and has the vanity outside of the bath/toilet which is great for families. Bring your own toiletries theirs are tiny! Our room had a kitchenette but it was not well stocked. People probably take things which is not the hotel's fault. I usually bring my own kitchen supplies if i am driving but just go to the 99 cent store if you need to get extra supplies. Not a fan of the new coffee makers- i just bring a french press. All and all a great stay. I would stay here again!

"Legoland Visit. Beware of train"

3
07/07/2018

We spent 2 nights here on a family trip to Legoland as the hotel is about 15 mins away. Easy to jump right on the highway. Check in was very friendly and quick. We had a suite with a kitchenette that was simple and clean. My 3 year old slept on the pullout sofa (which still had plastic on the matress, so it made a slight crunch noise.) Thankfully it didnt disturb him, but would for a light sleeper. Our queen bed was ok for the time we spent there. The bed pillows were small like the size of couch throw pillows, which I've never seen on a hotel bed. We even asked for more pillows and they gave us 2 more throw pillow sized ones. Porch with view of ocean was lovely until an Amtrak train passes a few hundred yards away. We soon realized it passed multiple times a day and each time blows a VERY LOUD horn. The latest I remember it passing was at 11pm, earliest at about 6am. Not recommended to stay here if you are a light sleeper. Breakfast was good (eggs, waffles, cereal) and the pool is clean. Helpful hint: turn at light into Dennys parking lot and drive through to avoid making a Uturn from highway.

"credit goes to how it is placed"

4
22/06/2018

It sits on a hill with a limited view of the ocean. But has nice balconies.Unfortunately our over looked the road. The rooms were large and comfortable. It had a garage to park your car. And breakfast at the pool area, as long as weren't in a hurry to leave to early. over all it was fine.

"Great Location, Good Value, Ocean, Must Like Trains"

4
21/06/2018

My family and I have often stayed at this hotel in Encinitas over the years. It is our favorite place in all of San Diego County. Used to live in the area. It is situated just two blocks from Moonlight State Beach, within walking distance to many great restaurants and shops, as well as the NCTD Coaster—the commuter train that runs between Oceanside and San Diego. It is helpful if you love trains, because they go by often during weekdays especially—fairly quiet at night. Many of the rooms have ocean views. All have balconies. Across the street is a lovely creek and park. The pool and jacuzzi are very nice, though small. The full breakfast is descent. Rooms range from standard hotel rooms to very nice suites with kitchenettes. Have looked at and stayed other places. This is always our first pick because other comparable hotels tend to be much more expensive.

"Comfortable Convenient Hotel"

5
18/06/2018

Loved our stay at this Best Western. It is close to lots of fun places to eat and drink and only a half mile walk to Moonlight Beach. The gal at the front desk was super sweet and helpful. Our room was spacious, had a nice balcony, and the bed and pillow super comfy. There is a convenient parking garage on the ground level. Breakfast in the morning was very good - a decent selection of items. I don't understand why hotels only have one or two waffle makers. The line did stack up most of the time so even two more machines would help. Breakfast room is poolside, which was really nice to have the option to sit outside. Encinitas is a cool town - can't wait to go back. We actually liked it better than San Diego.

"Really enjoyed our stay. "

5
16/06/2018

We stayed 3 nights. We really enjoyed our stay. Overall it was very quiet, though you will hear train sounds during the day and evening they aren't obtrusive and stop before too late at night. The pool facilities were well maintained. Extremely close to the beach. W/in minutes of several casual and fast food dining options. The complimentary breakfast was far better than we expected. We definitely plan to stay here on our future trips to the San Diego area.

"Beautiful hidden treasure "

5
13/06/2018

We loved everything about this hotel. Customer service was spectacular. Our room was very spacious with a comfortable bed, nice shower/bathroom area, spacious balcony and a great breakfast that is included with your stay. The breakfast area is right next to the pool so you can sit inside in a bright, pretty dining area or sit by the pool :) Great place for a couples get away or a family trip. This hotel is just a short distance to the beach !!! We had such a nice time that we went back the following weekend! Hidden gem.....

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you so much for taking the time to share your experience at our Best Western Encinitas Inn & Suites. "Hidden Gem" is exactly the way we would describe our hotel and location as well, so I am pleased to know that we made such a good impression on you. It is my sincere hope that we will see you again on your future stays.

"Memorial Day Team Stay"

4
07/06/2018

Our softball team stayed here over Memorial Day Weekend. Nice spacey rooms with large balcony, everything in good working order, great pool and breakfast. Overall we were so happy with our choice of stay for our team. Slightly overpriced for that weekend but so was every hotel in town and was expected. At least we got great quality for the price. Would definitely return again!

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your feedback regarding you stay at the Best Western Encinitas Inn. We are delighted you enjoyed your stay with us and that you found our team to be so welcoming. We pride ourselves on our guest service, it is great to hear that our team were able to assist you and deliver our hotels promise. Thank you for choosing our hotel and we look forward to seeing you on your next stay.

"Great service "

5
31/05/2018

When I visit family in Encinitas, this is my favorite place to stay! Happily, nothing has changed. I asked for so extra towels and the staff was prompt and helpful. The room was clean and quiet. Perfect fit.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

"Bad Western stay"

1
29/05/2018

Unfriendly front-desk man (seemed bothered to have to stop watching his movie on his personal laptop), no table/chairs in room, toilet seat extremely loose (almost fell off toilet), burnt out light bulb.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

"good for short stay"

3
29/05/2018

price was higher than most hotels in the area but it makes it up for the included breakfast items - scrambled eggs and bacon! room is spacious and kitchenette is good for saving $ only negative thing I experience - pillows are bad

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

"Great location"

4
25/05/2018

Clean, nice large sized rooms. Walking distance from the beach/playground. Has a heated pool and “hot” tub - more of a warm tub. Pools are wheelchair accessible. This hotel is only three stories high but our room did have an ocean view even tho it was exactly what I had imagined when I booked. Unfortunately all hotels in this area nearly double in price at the end of May. Breakfast/parking/wifi included. Staff are helpful. Overall I'd stay here again

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

"Nice place"

4
09/05/2018

Of all the hotels we've stayed in, this is the most convenient. Better than decent place for the price. Close to the beach and to all the things that make Cardiff so unique. One of our favorite spots to visit.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

"Price too high"

3
05/05/2018

The room had a tiny ocean view. Couldnt get floor level room that was originally reserved. Kids running loudly up and down the hallways. Breakfast very average at best. Someone complained about our Chihuahua barking, when they were barking at the kids running in hallways.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for sharing your experience with us. I have made notes of many of these concerns and will pass it along to make sure we can improve moving forward. Thank you for bringing this to our attention. Thank you for choosing Best Western Encinitas Inn & Suites.

"Great Hotel - would definity return!"

4
30/04/2018

The location, price and overall quality is very good. My room's HVAC was a little too loud. Also, I was surprised that there weren't any non-dairy milk options in the breakfast. But other than those issues, I was very happy.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for sharing your experience with us. I have made notes of many of these concerns and will pass it along to make sure we can improve moving forward. Thank you for bringing this to our attention. Thank you for choosing Best Western Encinitas Inn & Suites.

"Great Time in Encinitas!"

4
30/04/2018

Last minute getaway for fiancee and I. This hotel had great views of the ocean from the awesome patio and a REALLY comfortable bed! I typically stay in San Diego when visiting but this is my new favorite area and hotel.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

"Embarrassing/disappointing"

1
22/04/2018

I chose Best Western Encinitas Inn & Suites because we have been happy with other stays with Best Western Inn's. We had a soccer tournament the weekend of April 20-22, 2018 for my 16 year old's team. We spent the night Saturday night and my sons team was playing the following Sunday morning at 7:45 a.m. We were given room # 232 which is located on the very end of the row of rooms facing the 5 freeway. (Also, right next to the hotels gym.) We had 2 queen sized beds. One for my wife and I and the other for my son. My son chose the bed that he wanted to sleep in. Which was fine with us up till 10:30 p.m. when the couple in the room adjacent to ours started having sex. The female in that room started moaning for about 15-20 minutes during their sexual encounter. Talk about embarrassing! Apparently they were in the bed just on the other side of the wall behind my sons bed. And apparently the walls DO NOT have any insulation to soundproof the room. After sex this couple continued to talk loud enough that none of us could sleep. They talked until about 12:30 a.m. Sunday morning. We needed to be up at 5:30 that morning to be at the soccer fields at 6:45. which only gave my son 5 hours to get rest. We had a hard time getting to sleep because of the traffic noise do to cars and motor cycles passing by on Encinitas Blvd. below our room. (Again. NO INSULATION in walls.) Once we got up I went down to the lobby to get a cup of coffee for my wife and I. I was told by the lady working the counter that there was no coffee at that time (6:30) She told me that coffee would be available at 7:30 in the building adjacent to the pool. This is the first hotel that we have stayed in that you could not get a cup of coffee in the lobby or at all for that matter. (VERY DISAPPOINTING) :( We didn't have to check out until 12:00 p.m. so we decided to leave everything in our room till after the game. I was going to put the DO NOT DISTURB sign outside of our door to keep housekeeping out until we were ready to leave once we got back. But, our room was not supplied with a DO NOT DISTURB sign. I called the front desk to let the desk clerk know that we were leaving for a short period of time and we needed a DO NOT DISTURB sign to keep housekeeping out. She asked me my room number and said she would tell housekeeping not to enter our room and said she would have someone place a DO NOT DISTURB sign on our door. Approximately 3 hours later we returned to our room. Do you think there was a DO NOT DISTURB sign on our door? NOPE. At 10:20 my wife and I went down to the continental breakfast to get something to eat. There wasn't a very good selection of items to eat and staff was already starting to clean up everything. My wife had eggs that were cold and I made some waffles for my son. I grabbed a couple of bananas for myself. Maybe we were too late getting there but, there were not any type of muffins to eat. Usually muffins are a staple food for hotels and Inns. I had higher expectations for this hotel since we paid $170.00 for the night. Very disappointing visit at this Encinitas Inn with the awkwardness of my son hearing people having sex. Oh! Forgot to mention that we had a mini fridge in the room but, it was lying on the carpet rather than on a table. We walked past several rooms being cleaned and noticed that those rooms had a table in those rooms. Very odd having a refrigerator sitting on the floor. D. Sims

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

"Cool Ocean view"

5
16/04/2018

We booked an ocean view room for my sons birthday. We were pleased with the room and how clean everything was. It is spacious and offers a large balcony. The full breakfast was a nice addition and the grounds were lovely. Parking was included in the price and there was plenty of spaces. There is a pathway down to the beach. It is a little steep and not paved so we opted to just drive to the beach which is just a few minutes away. We found free parking at the beach as well. Downtown Encinitas is also a couple of blocks away and offers a hip subtle night time scene.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

"great location"

4
08/04/2018

Excellent value for location! Not fancy, but clean and definitely a wonderful place to vacation near the beach! Spacious rooms. Free breakfast. Have stayed here a few times and will definitely come back.

"Dream Stay at Moonlight Beach"

4
07/04/2018

Down for Spring Break, the hotel was close to everything, in gliding LegoLand. With the train station close by, San Diego seemed practically down the street. We had a great stay. Hotel was clean and the free breakfast always hit the spot. Enjoy!

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.

"Cali Vacation"

4
02/04/2018

Easy access on and off the 5. Hotel near the Coaster train but the sound did not disturb sleep. Large,clean rooms. More storage/counter tops would have been helpful. Upon request, did get refrigerator.Good variety for breakfast. Pool area nice. Staff helpful.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for sharing your experience with us. I have made notes of some of your concerns and will pass it along to make sure we can improve moving forward. Thank you for bringing this to our attention. Thank you for choosing Best Western Encinitas Inn & Suites.

"Family friendly"

5
01/04/2018

Great property. Check in and check out was a breeze. Room was comfortable and clean. Family friendly. Breakfast was delicious. The staff were very nice and friendly. Beautiful can't wait to plan my next trip

"An Incredible Value"

5
01/04/2018

My husband and I recently stayed 4 nights at the Best Western, Moonlight Beach in Encinitas. We had a king suite and it was huge, clean and comfortable. The grounds and breakfast were both fantastic. Breakfasts we well stocked and they thought of EVERYTHING! For a family it's a great value. Easy walk to the beach, train, town.

"good"

4
31/03/2018

this is a nice hotel close the Moonlight Beach and with a lot of restaurants and stores close. It has a good breakfast, with eggs, bacon, oat, iogurte, fruits, many different breads and cereal, jelly, honey, waffle you make by yourself. The rooms are very nice. The bed is good, there is a big balcony in every room.The amenities are good. I didn´t like the towels, specially the bath towels. They are small and look like we find in a motel. Good internet. Water with fruits in the lobby and apples too. During the day we can listen the train but I had a very good sleeping at night. No carpet in the elevators what is very good and clean.

"Great Weekend at BEST Western Encinitas Inn & Suites-Moonlight Beach "

5
26/03/2018

Great location, clean and spacious rooms with K-cup coffee makers, large balconies with beautiful views of sunsets, delicious free breakfast under pool cabana area, plenty of parking even with the hotel having been fully booked this weekend, but the thing that made this such an excellent place to stay were the staff. All the people were incredibly helpful and generous with their time and advice. We traveled here to celebrate my parents 41st wedding anniversary near moonlight beach. We booked six rooms including one suite. We were all so satisfied with everything and everyone at this hotel. We even extended an extra night because we didn't want to leave. Plenty of restaurants and shopping areas nearby. My parents are always on the go and don't make time for rest, so the nearby meditation garden was a real treat for them to take in the beautiful scenery on the bluffs above the ocean. We have found the perfect San Diego Staycation!

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you Rosalie for all the wonderful and kind words expressed in your review. We really appreciate it how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas and you have another wonderful stay.

"Tips for Families"

3
17/03/2018

The rooms and balconies here are large which is nice for families. You can eat breakfast on the pool deck while the kids swim. The breakfast has lots of stuff for kids. The beach is about a 10 minute walk from the hotel. It is a fairly steep walk uphill coming from the beach which would be very unpleasant with young kids and beach gear. The beach is small with very limited parking so you are likely to have to drive off to another beach for the day. The hotel is about a 10 minute Uber ride from the Amtrak train stop. There are no restaurants within a few minutes walk of the hotel - so again, with kids, plan to drive here.

"Ok, good location"

3
16/03/2018

The hotel was in a central location right next to the coaster station and walking distance to the beach. The room was a little dated, but had a nice view. The bed was small considering the room size. There was a fridge. The parking was really convenient. Breakfast was included and served next to the pool.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your feedback and are delighted to hear that you had a great stay. We will be updating all our rooms in next 9 months. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

"Challenging staff, hard if you have mobility issues, not close to the beach-no path"

3
15/03/2018

The good: Balcony is large, beds are okay The bad: Naked loud children by the pool, kids bragging about peeing in the pool, no adults in sight, no staff to help, when front desk was called, no response. Front desk staff lacked customer service skills and was rude. The ugly: The so called "path to the beach" is very scary and steep, mostly dirt and almost impossible to navigate on a dry day. When you get down it you are not at the beach, you are on the road, a further 2 block walk to the beach. IF you choose to go around, you are going down a very steep driveway and have to walk under a freeway overpass to get to the beach. The hotel does not offer a beach shuttle. This hotel might be good for those here on business or who have a car. If you do not, you will feel stuck and isolated at this hotel. Based on my comments, the manager was willing to discount a future stay. However, I would not stay again at this hotel if it was free. I would rather pay and enjoy my vacation.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectation. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

"Great Option In Encinitas"

4
04/03/2018

Spacious rooms, great balconies(most with an oceanview) and an excellent location. We've stayed here three times now when visiting Encinitas and are always pleased we did. Walls are thin, but otherwise very easy place to stay.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to share your experience. We are happy that you enjoyed your stay and hope to see you in near future. Thank you!

"Beautiful room, awesome breakfast"

5
03/03/2018

The Best Western at Moonlight Beach was a wonderful choice for a break away. Front desk personnel were helpful. Room was comfy with tile shower, k-cup coffee maker, nice views, good bed and linens. Breakfast was the best I've had including bacon or sausage, eggs and English muffins, waffles and the usual continental breakfast items. Natural food market across the street. Walkable to the beach with an ice cream store on the way.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for all the wonderful and kind words expressed in your review. We really appreciate it how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas, California and you have another wonderful stay.

"Love the Beach"

4
06/02/2018

We have stayed at this location with our extended family several times. The hotel is walking distance to Moonlight Beach, a terrific area for surfing and body boarding. The hotel serves a solid breakfast with outside seating by the pool. The rooms are clean and the staff is friendly.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for all the wonderful and kind words expressed in your review. We really appreciate it how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas, California and you have another wonderful stay.

"Froze to death in our room"

3
01/02/2018

My husband and I stayed at Best Western Encinitas several weeks ago. Our room was clean and well equipped, the breakfast was superb on the one day we took it. However, our stay was ruined because of the faulty heating system - our room was FREEZING and blew-out only cold air. We phoned the reception and asked for someone to come to the room to look at the thermostat - no-one came. At check-out we gave further feedback and were told the boiler was faulty and only operating on 'low pressure'. We were offered $20 compensation for the negative experience. Having had a career in marketing and crisis management, I know it isn't always the stem problem that is remembered, but the way in which it is dealt with that leaves the lasting impression. We wrote to the Assistant General Manager and heard nothing. Our impression is that we made a comment about the lack of heat and nothing was done about it, we then made another comment at check-out and were offered $20 compensation for our negative experience across an entire weekend. We feel that just doesn't reflect how Best Western would want to be seen in the public arena.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

"Happy Dog"

4
26/01/2018

Very good motel for people traveling with dog. The dog-friendly rooms are located on the first floor at far end of the hotel and open onto a nearly private small yard which makes things easy. Across the street is a fairly large community park with both paved and dg trails for walking dogs, on leash, of course, plus tennis courts. 10 minute walk to the ocean but state beach does not allow dogs either leashed or unleashed; still, only 15 minute drive to dog beach in Del Mar. Encinitas is nice town and dog friendly with water bowls and outdoor restaurant seating. Best Western room was large and well maintained. Breakfast incuded eggs and bacon or sausage as well as cereal, waffles, and so on. Best of all, the coffee was good. Also fitness center.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for all the wonderful and kind words expressed in your review. We really appreciate it how you described all of amenities for Dongs within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas, California and you have another wonderful stay.

"Good place, great location"

5
09/01/2018

The price was right, great location, solid breakfast which was included. I couldn't ask for anything more. The staff was friendly and the room was more updated that I was expecting. If I return to this town, I will come right back to the Best Western

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you Mark for the positive review of our hotel. We are very pleased that you enjoyed our room, breakfast and that our staff exceeded your service expectations. We hope to see you again soon! Atul Kumar, General Manager

"Great beach hotel"

5
06/01/2018

Great location to the beach. This hotel always meets our needs. Pet friendly, clean rooms, good breakfast and helpful staff. The rooms are large and the view from the patio is beautiful. Always our go-to hotel in the area.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for all the wonderful and kind words expressed in your review. We really appreciate it we also appreciate how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas, California and you have another wonderful stay.

"Very disappointing"

1
01/01/2018

Extremely disappointed with the stay here. I have not been here in years due to a prior experience and decided to give it another chance. Customer service is very poor and Josh might need to take a re-fresher class because he was probably the worst employee I came in contact with. I requested to change rooms due to broken in/lumpy beds and loud guests in the middle of the night. I was given various excuses, and a manager was supposed to return my call - no call was returned. I called the 800# for Best Western customer service which was also unsuccessful.If I had been given the courtesy of a phone call and option to check out without being penalized it would've changed my opinion, but I was given the run around all day until I called back hours later to request a manager, who was on "lunch" and then not actually there. My option was to be charged more to have another room because I had a dog (for which had already been accounted for). My mistake was not giving back room keys when I left at 9am. I've honestly never had such a disappointing experience.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels! Atul Kumar, General Manager

"A nice place in Encinitas"

4
23/12/2017

A good location with a quality breakfast. Pet friendly and a roomy suite for two of us and our dog. Having 2 televisions was nice but wise the sofa was larger than a loveseat. There was certainly room for a larger sofa in this roomy suite.

Luta511, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to share your experience. We are happy that you enjoyed your stay and hope to see you in near future. Thank you!

"A great value"

4
22/12/2017

This hotel is a great value. It seemed recently refurbished in a modern decor (somewhat austere so could use a little cozying up). Has many of the amenities of a more expensive hotel. The service was very good. Shower was excellent but sink had very low water pressure. That was the only thing not functioning properly. Everything else was clean and in good working condition. We really appreciated the full breakfast that was included.

Luta511, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

"JUST PERFECT"

5
18/12/2017

We had options where to stay and knew this was an okay place, The place has new management and the rooms are being remodeled the staff are al ways on the look out if you need anything the internet is supper fast the free breakfast was delicious with different meals every day, even at 5 star hotels I had issues, not this weekend. To make a long story short, we are never considering any where else. Thank you Best Western Encinitas!

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your kind review of our hotel. I am glad to hear that you stay was great! Our staff strive to provide the best quality of service to all our valued guests like yourself. Thank you for choosing to stay with us and we look forward to your next stay! With warm regards, Atul Kumar, General Manager

"Great location for a great price but not the most comfortable room. Pretty basic with good value"

3
10/12/2017

The location is great we able to go enjoy the beach and the shops and restaurants and the value was great for the price. The room was pretty basic and wasn't very comfortable. The cleanliness wasn't the best but it wasn't bad either.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
As we pride ourselves on delivering a memorable hotel experience during your travels, We have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for cleanliness issue. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Atul Kumar, General Manager

"Loved our stay in this newly remodeled, very upbeat, great location inn."

5
06/12/2017

We stayed for 4 nights in this inn that is nicely updated, freshly painted, bright and light filled. The breakfast room and pool with patio appeared newly built. Location is great...can walk to Moonlight beach, shops & restaurants. Enjoyed the huge balcony off our room. Parking is undercover.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for all the wonderful and kind words expressed in your review. We really appreciate it we also appreciate how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas, California and you have another wonderful stay. Atul Kumar, General Manager

"FANTASTIC SMALL BEACH HOTEL"

5
28/11/2017

Recently beautifully remodeled hotel, inside & out. Great rooms, ocean views, nice pool & Jaquzzi in garden setting, yummy large selection free continentail breakfast, friendly-knowledgeable-helpful staff, great beach location in small north San Diego town of Encinitas. Always a relaxing joy to be there.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for all the wonderful and kind words expressed in your review. We really appreciate it we also appreciate how you described all of amenities within the hotel. Here at the Best Western Encinitas Inn & Suites we strive to make every stay a wonderful one and with your stay it seems that we exceeded your expectations and more. Hope to see you on your next travels through Encinitas, California and you have another wonderful stay. Atul Kumar, General Manager

"Comfy Beds"

4
27/11/2017

Stayed here one night on a motorcycle trip. Room was good. Sink Faucet ran very slow. Breakfast was standard eggs, bacon, waffles, etc.served in an enclosed building next to the pool. Wouldn't have stayed there at the normal price, but got the night free with our BW rewards points.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Atul Kumar, General Manager

"Neat property; staff needs more training"

3
27/11/2017

The property/buliding is really neat and we loved the GIANT balcony (unexpected). Your bathrooms need a towel bar, ring, or rod near the sink. UNDER the sink is not a convenient place and there is plenty of wall space. The breakfast was somewhat less than we have come to expect from the other BW properties we frequent. Your staff made us a bit concerned for their knowledge and training (or lack thereof). There was no mention of our platinum status upon checkin- we did not get asked whether we would prefer points or a snack bag (received neither), there was some confusion regarding the room rate (our card was put on hold for over $300 even though we were paying with points - there is no way $300 plus dollars is just an incidental hold), and while your staff was friendly enough, none of them instilled confidence in the customer that the billing issue would be handled correctly. We stayed with friends who ALSO paid with points, and their preauthorization hold was only $30 so something is definitely not right with the way the staff is trained. **updated to add that I just checked my account and the hold HAS dropped off, but it should never have been that much to begin with**

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. Atul Kumar, General Manager

"Best Western Moonlight Beach Encinitas CA"

5
09/11/2017

Recent upgrades and improvements to facility were apparent. Staff were friendly and helpful. There was a conscious effort at keeping things clean and tidy. Good breakfast options too. Location is fantastic, within sight of the Pacific and Moonlight Beach. Plenty of dining options nearby.

Atul K, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I want to thank you for staying with us, and mentioning great things about our staff! Nevertheless, cleanliness is a key priority for our hotel. It is so wonderful to hear that you enjoyed our breakfast at Cabana. Atul Kumar, General Manager

"GREAT PLACE"

5
06/11/2017

Love the location on the hill over looking the ocean. big rooms , beds we soft like a marshmallow. close to a lot of great restaurants. Really cute town we will becoming back here for sure. nice pool pet friendly

"Not recommended!"

1
05/11/2017

My husband and I stayed at this hotel twice, for a few weeks each time. We visit San Diego twice a year. The second time we stayed, while parked in the parking garage, our car and the one next to it, were broken into even though they supposedly have security cameras with someone watching the garage. It is very hard to get in and out of the hotel, the best way is trough the Denny's parking lot next door. They do have a continental breakfast that is near the pool area and they give you an ID card that you must make available for inspection by the non-attendant breakfast personal. They often ran out of various breakfast items because the people that are in charge of the breakfast either do not care or they are not paying attention. When notified that some breakfast items are out, they do not seem to care. The second time we stayed there, we had make reservations many months earlier and requested one of the suites with a king bed and kitchenette. When we arrived they gave us a room a queen bed and without a kitchenette. When we told the woman at the desk that we reserved the room that we requested, she did not seemed to care either. When we asked if we could be moved into one of the rooms with kitchenette, the manager acted like we were making an unreasonable request even though we paid to stay in a king size suite with kitchenette for about 20 days. After much complaining and promoting they moved us to a room with a queen size bed and kitchenette for a few days until the type of room we actually wanted became available. It was a big hassle to have to move everything in the middle of our stay. Overall, the impression that we got is that they do not care about their repeat guests - even when they stay for longer periods of times. We now stay at a much better hotel, the Econo Lodge in Encinitas when we visit twice a year. The Best Western, because of their poor treatment of loyal guests, have lost us forever as customers. This unfriendly hotel is not recommended.

BestWesternHotels, Corporate at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good stay"

4
30/10/2017

My 3 night stay was comfortable. The room was really large. The beds were extremely comfortable. Everything was clean and the property was nice and I felt safe. The downside was noise from the highway.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. We hope to see you again soon.

"Superconvenient"

5
30/10/2017

Always love staying here, easy access to everything. Check out Lazy Acres grocery store across the street while there as well! Great beach access, easy on and off of I-5. Near the Surfliner express to either San Diego or LA, and within walking distance of local restaurants.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review.

"Horrible management "

1
20/10/2017

The hotel felt old and worn down. Things like the bed and sheets were not very high quality, especially for the price. The hotel room itself is a below average to average room but the check in was horrible. At check-in, they asked for an email address. When I was giving them my email address, the manager was standing next to the person checking me in and asked me about the email address (I have my own domain with unlimited email addresses so I usually use unique email addresses for each company to be able to cut down on spam). He concluded that I was giving them a fake email address and told the associate to just write down “unknown”. I told him that it's my real email and he said, once again, write down unknown. And fed me some lie about how their whole computer system shuts down if an email address looks weird. Riiiight. So if you want to stay in an old hotel with an incompetent manager that accuses you of being a liar, stay here.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I am so sorry to hear that we did not meet your expectations. Our system requires an email and if the guest doesn't have one, we simply put unknown in the space. I will share your comments with my staff so that we can improve our guest experience.

"One of my favorite places"

5
17/10/2017

I can walk surf see all I want. I know you don't own the path down but would like to see a proper solution. I really miss Tomiko , in it s day,,, maybe something in its place????? Gonna come back, come back soon.... room is comfortable

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. We have many wonderful things planned for our property. I'm sure you will be pleasantly surprised. We look forward to your return.

"Other than check in staff"

3
16/10/2017

Our stay was pretty good. The check in staff was not very helpful, nor very friendly. After that, the stay was fine. It was nice to be close to the beach. When my husband went down to the front desk to get items for our in room kitchen that wasn't stocked upon check in, the gentleman at the front had his shoes off and was playing on his phone. It was very unprofessional. We felt like we were bothering them any time we asked for something. Other than that, it was fine. I would suggest that if you are going to offer kitchens and charge guests extra for them, don't make it a hassle to get dishes and cooking supplies for them. It took us several phone calls just to get our kitchen finally stocked.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. We will certainly take your comments to the staff and improve on our guest experience.

"personal"

4
10/10/2017

Overall the stay was very good. The few problems were related to reservation process glitch. It was corrected, but the original rate was slightly higher at check-out. I did not complain then and expect no further action now.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your comments. As always, we are available to answer any questions you may have.

"Encinitas Inn"

5
08/10/2017

The inn over looks the ocean and each room has a patio balcony. The condition of the building was very attractive and clean. The surroundings were beautifully landscaped with a enclosed pool area the served as the dining room. The inn sets on the top of a hill over looking Encinitas with easy access to the freeway.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review and we look forward to your return.

"Worst BW EVER!"

1
05/10/2017

Worst hotel I've ever stayed at. Staff, cleanliness, lay out of rooms, quality of appliances, bed comfort. All terrible. I've stayed at several best westerns across the country. This one is by far the worst I've ever stayed at. Only good thing it had going was it was close enough to the beach. Don't stay here!!!!!!

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I am so sorry to hear you didn't enjoy your stay with us. Your review certainly does not reflect the same experience as the majority of our guests. I hope you will come back and give us another try.

"Repeat customer"

5
29/09/2017

Great location on the coast in Encinitas. Rooms w/ ocean views and some w/ full kitchen for families. Located next to Rail and bus transportation and downtown area w/ shops and restaurants. Moonlight beach near by.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to review our property. Hope to see you again soon.

"Incredible location in Encinitas California"

4
29/09/2017

We were there for our daughter's wedding which was just one mile up the hill at the San Diego Botanical Gardens. The hotel is located near the beach in a fabulous location. The rooms are huge and they include kitchens and large outdoor terraces, many with ocean views. The hotel design is very unique and well done. The breakfast room is poolside and we enjoyed the food and the service. Our dog Skyler was welcome to stay as well.........

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your comments. This was one of the nicest wedding groups. Come back and see us again soon.

"Above average, but not outstanding"

4
26/09/2017

We stayed two days in an ocean view room for $144 per night. The good: our room had a terrace and chaise and a nice westerly view; we had good wifi and a large new flat screen with DirecTv; the location was convenient for downtown and other sights, though walking involves a steep uphill climb; the breakfast was free and satisfactory; the desk was responsive when our room key didn't work--the lock was repaired promptly. The not so good: The hotel is showing its age, looking a little "tired." the lobby area is dark and uninviting; some of the front desk staff could be a little more friendly.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your comments. We are always making improvements to make your stay memorable.

"38th annual Wavecrest woodie weekend"

4
25/09/2017

20% rate increase over last year's stay at the same hotel, same weekend. Our group comes here every year at the same time. New management has charged our group for additional ammenities that were previously included. And, as stated above, the room rates have significantly increased. Clean, well located hotel.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
This review hold no merit. There was not a 20% increase, nor do we charge for amenities.

"Love this Hotel!"

5
25/09/2017

This is a wonderful hotel to stay at , rooms are very clean, staff is attentive and friendly. It is close to shopping,food and the beach. You can drive a short distance to the Zoo, museums, Legoland & lots of other fun places.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. We look forward to your return.

"BED BUGS & ants"

2
22/09/2017

I checked into the 1st room and noticed many small ants. On the desk, the headboard and the floor. I was moved to a different room where I slept for 1 night. In the morning I woke up and saw a bed bug on my pillow ! I have a picture of this and I have my receipt from check out which in the reference area say BED BUGS

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your concerns. Issues like this are always handled by professionals and delt with immedialtely.

"Fantastic Beach Hotel"

5
22/09/2017

I recommend this Hotel to all my friends and relatives. It Excellent across the board with any Cons. I have no complaints. The quality of rooms and service is beyond expectation. Just a few blocks to the lovely village and famous Moonlight Beach. N/C covered parking and a well equipped gym w/free weights. The staff is very professional and the service is prompt. I highly recommend this Gem of a Hotel to all.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We are so pleased to hear that you enjoyed your stay with us. Thank you for the review.

"Great location"

4
10/09/2017

Stayed over Labor Day weekend. Nice room, except for the lack of a dresser! There is no place to store your undies and T-shirts, except your own suitcase! I loved sitting out on the balcony, even though smoking isn't allowed, even outside. Long trek to the road to smoke. Oh well, smokers are a dying breed anyway. Pool is very nice, breakfast fine. Minimal view of the ocean.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to let us know about your stay.

"Perfect place for us"

5
09/09/2017

This will be our go to place when we visit family. The setup was really nice and every person there was pleasant. There were lots of great choices for breakfast and everything was clean and nice. We will be back for sure.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you. We look forward to your next visit.

"Great Hotel"

4
08/09/2017

Excellent value for the price. Family friendly. Staff are very courteous. We love to stay there when we go to Legoland as it is only about 15 minute drive and then we got to enjoy what Encinitas has to offer.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review and thank you for making us your hotel choice.

"Great views of Moonlight Beach"

5
06/09/2017

Friendly staff. Rooms are clean and accommodating. The only issue I had was that there were no patio chairs (only 1 lay down lounge chair) which made it hard to enjoy the views that we paid extra for.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. New patio furniture is on its way!

"Ants in the bed!!!! Lots of ants!!!!"

3
01/09/2017

At least they weren't bed bugs!!! But really. When I spoke to the front desk they said that this sometimes happens and the rooms were sprayed recently. I guess they forgot mine. Other than that the room was nice the free breakfast was good and if it wasn't for the ants, I would have added at least another star. Oh and was never offered any compensation but I also didn't ask. But they should have offered something besides an apology.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I am so sorry to hear about your stay.

"A Gem by the Sea"

5
01/09/2017

We decided to celebrate a special occasion with a trip down the coast and day at the track in Del Mar. Living within an hour of Del Mar, we could have easily just called it a day trip, but we thought it fun to make it a mid-week getaway. I looked for rooms near the track and the ocean with a view and had trouble finding one that met our criteria. There were many offerings, but few had an ocean view without breaking the budget. The Inn & Suites at Moonlight Beach was close enough for us and offered ocean views. Also, it had free WiFi, parking and no 'resort' fees. Overall the property is in great shape with the grounds and exteriors looking fresh and inviting. The spacious room looked recently remodeled, with glass enclosed travertine tile showers and granite counter tops. The King bed was comfy and there was a mini-fridge built into the dresser. The large ocean view patio could accommodate a dozen friends. Of special mention is Karen at the front desk. She was very welcoming and knowledgeable. She greeted us with a big smile and had taken the time to notice and congratulate us on our special occasion. She remembered and did so at checkout as well. It's employees like Karen that make your stay extra special and memorable. The only downside was that the sliding screen door to the patio would not stay on the track, rendering it almost useless. That being said.. We will be back!

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I am so pleased to hear that our hotel fit your needs. Your comments will be very helpful to future guests. Thank you and we hope to see you again soon.

"BW at Moonlight Beach Shines"

4
28/08/2017

Hotel is located in an excellent location for 7 minute walk to the beach. Ideally located for parking the car and walking to downtown Encinitas and restaurants. Also good location for places of interest that we wanted to enjoy on this trip: San Diego Botanical Gardens & Batiquitos Lagoon Trail. Everything you need for a very nice breakfast.Rooms are spotless and employees professional and extremely courteous.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you. Your comments are very much appreciated and helpful for our future guests.

"Moonlight Beach BW Shines"

5
28/08/2017

Very pleased with our choice. Location is fantastic. We walked to the beach and all restaurants. Excellent location for the recreational activities we chose for this trip. Staff was courteous and helpful; everyone on the premises greeted us. Room was spotless.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We are so pleased to hear that you enjoyed your stay with us. Thank you for your review.

"great hotel"

5
28/08/2017

we love this hotel, we come as often as we can. everyone is so friendly here especially justin at the front desk. this hotel is in a great location with breakfast included and really nice room with comfortable beds.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for sharing your experience. We hope to see you again soon

"YES, stay here. Its worth it!"

5
28/08/2017

The hotel is wonderful, views amazing , staff cheerful, and experience wonderful. Breakfast is surprisingly good. My wife has knee trouble, and they were able to get us a room right off the elevator. YES, stay here, its worth it!

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you! We look forward to your return.

"Location Location Location"

3
27/08/2017

Best thing about the place is the location. Walking, driving or Uber/Lyft to main attractions. Pool area nice. 235.00 too high for a Best Western. Next to train station a plus but you can hear the train.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review.

"Wonderful place to stay"

4
22/08/2017

This property is beautiful, beds are very comfortable and the beach is across the street. We really enjoyed our stay here. Breakfast is included by the pool in the mornings, parking was easy and free, and the free wifi worked!!

"Fantastic view & location"

5
16/08/2017

Have stayed many times never to disappoint. Great views & centrally located for North county visitors. Comfy beds too! Lots of great restaurants and shopping nearby. Several beaches as well. Can't wait for our next visit.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you. We look forward to your next visit too!

"Surfing in San Diego."

4
14/08/2017

The Best Western Encinitas is centrally located for the South San Diego beaches giving you quick access to the beach north or south of the motel location. It has easy access from the freeway too! One of the better Best Western locations in California!

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review.

"Great hotel and 10 Minute Walk to the Beach"

5
13/08/2017

We stayed in a room with a kitchenette. Brian was extremely friendly and helpful and made our stay very pleasant. We also rented a cot for $10/day. The free breakfast was pretty good - donuts, cereal, oatmeal, waffles, fruit, scrambled eggs, bacon or sausage, juices, yogurt, hard boiled eggs and a few other items that kept us full most of the day. It probably saved me $50-$75/day since I didn't have to eat out at a restaurant for breakfast and lunch. The pool was fun and that hot tub was a good touch. My family loved the pool and spent as much time in the pool area as they did at the beach. The hotel provides towels for the pool area too. They were out one night, so I called down and Brian (again, Brian is awesome) said he would take care of it. We had towels within just a few minutes. This room was expensive but in line with what other hotels were charging during the summer. We had a king bed, sofa bed and rented a cot, which worked well for 2 adults and 2 large teenagers. It was well worth it. We used the washing machine and dryer too - they worked very well. The fridge/freezer was big, so it was perfect for our family for 3 days. Regular grocery stores were within 2-3 miles. Parking is free (not every hotel has free parking). This isn't the best hotel ever, but my family loved it. It was clean. I was worried that some rooms allow pets, but I didn't detect any pet odor, hair or any sign of a pet staying in the room. We didn't hear any noisy neighbors, the pool area was always pleasant and the room was clean. Overall - our experience was great and I would recommend staying here. I haven't stayed at a Best Western for over 30 years because I considered them below average, but my opinion has changed. I would stay at this Best Western again and I will consider staying at another Best Western in the future.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you so much for reviewing your stay with us. We hope to see you and your family again soon.

"Great stay!"

4
11/08/2017

Great stay! Had a nice stay with my daughter. Great location...everything is close by. Great food choices and fun shopping! I would definitely stay here again. Nice pool area as well. Short walk to the beach!

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you! We are so happy to hear that you enjoyed your stay and Encinitas.

"Easy beach access"

4
08/08/2017

Overall this hotel was very good for the price and the easy location to moonlight beach. Breakfast was not bad, but could be better. Some days the scrambled eggs were too watery. I liked that the rooms were very spacious and each room included a balcony. This came in very handy after a day at the beach to allow for clothes to dry out there or just enjoy relaxing and listening to the ocean waves.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time you tell us about your stay. We hope to see you again soon.

"Disappointed "

1
06/08/2017

For what they charge,I've been to cheaper hotels and was pleased at what they had to offer,here at the best western there tiny fridge was on the floor,there patio furniture was torn so bad you couldn't even sit on it,no coffee at there lobby.pretty disappointed ...

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I am sorry to hear of your disappointment.

"Great hotel but poor customer service"

2
05/08/2017

As a hotel staff member you have the power to shape how a guests stay can turn out, our first experience through a telephone call with the General Manager on the morning of our arrival date made for an unpleasant start to our stay. Because of this I will not return to this hotel which is sad because everything besides the customer service given to me was amazing. Special thank you to Justin the front desk manager for showing kindness towards my family and going out of your way to make us feel comfortable.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I am sorry to hear that you did not enjoy your stay with us. I hope you will come back to give us another chance.

"Hidden Gem"

5
02/08/2017

This hotel was clean, has comfortable beds, and had great views of the ocean off the balconies. It is only a 10 minute walk to Moonlight Beach State Park and to the shops and restaurants on the main drag. The home made ice cream shop on the corner is only a 5 minute walk and is delicious. The continental breakfast was great with your choice of eggs, sausage, bacon, and waffles. This is a hidden gem in Encinitas.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you! We are happy to hear that you enjoyed your stay and look forward to your return visit.

"Encinitas experience"

4
01/08/2017

We enjoyed our stay in Encinitas and the quality of the hotel was fine for what we needed. It was close to family that we were visiting nearby, the beach and nice park for the kids to play. We enjoyed a partial view of the ocean on the balcony after long days out with family.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to review your stay with us.

"Mediocre Hotel in Encinitas"

3
30/07/2017

Spent one night at this Best Western in Encinitas. It appeared that the room had been partially remodeled? The bathroom had an older style bathtub but new thick glass shower doors installed and newer tile and shelf. Looked like newer flat screen tvs, lamps by the beds but mysteriously, not modern with outlets to charge phones/devices (I had to unplug the old alarm clock on the nightstand to charge my phone). That is not acceptable for a "remodeled" room. The elevator clearly has not been redone. It had a toxic smell so I only used it once. This is a hotel that allows pets, which can create mess and problems with noise. As we walked to our room, could hear what sounded like a small dog barking incessantly a few doors down. Also, there was a fair amount of noise at the pool which would likely impact a good number of rooms facing it. Suggest request a room away from the pool area. The room was a good size with kitchenette and a fairly large fridge. This would be good for a longer stay I suppose, but this Best Western would not be my choice of hotel for a longer stay. Room was on the first floor, so no view. Location is pretty good, walkable to the downtown area and Encinitas Beach, possibly why the rates are so high for what seems like an old and average hotel. The room cost was about $75 more than what I believe they should be charging. Also, the sheets on the bed had a weird feel, not cool or clean feeling. Breakfast was what I have come to expect from Best Western over the years, a lack of tables, crowds of people trying to navigate too small a space, and limited items to choose from. Alas, this was only a short stay and I shall not return.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review.

"Head's up to pet owners..."

4
27/07/2017

This hotel is great: facilities are clean, upgraded and good quality. We have stayed in Marriott Courtyards and Embassy Suites in the past and this one is equivalent to or better than those in many ways. The price point for a hotel so near the beach in San Diego is fantastic as well. Service and housekeeping was very good as well. If you have a pet be aware that you may only choose from certain rooms. You have to look through each type of room to find which ones qualify. If you don't do this on your end, the system does not let you know and you may find yourself stuck without a pet friendly room when you arrive. This was our experience - we chose the "wrong" type of room without realizing it, even though we noted that we had a small dog and our reservation was confirmed. Manager Vicki was wonderful in helping us resolve the issue, but we will know better next time. This seems to be an issue with the overall Best Western reservations page, not this individual hotel. Feedback for the Best Western reservations site: please include "pet friendly" on your list of room filters! :)

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. It is always a good idea to check directly with the hotel with special requests.

"Great place to stay when visiting moonlight beach"

4
14/07/2017

We have stayed here yearly when enjoying moonlight beach. Hotel had some fresh paint and updated bathrooms , however door frame was terribly rusted and crumbling. Otherwise room was clean and quiet. Breakfast is good. Pool and spa refreshing except part of the pool deck was badly broken near the ladder.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review.

"4th July holiday stay"

4
12/07/2017

It was very nice sized room with kitchenette area that was perfect for family stay with two small children. Had plenty of space for Pack-N-Play, mini cot, and having option for in room dining and equipment for beach storage (i.e so didn't have to keep in vehicle).

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review

"Better be careful"

1
07/07/2017

Its 5 36 pm I made a reservation for 4 nights yesterday and explained we would be arriving in San Diego so probably close 830 by the time we would check in.He advised me I had 24 hours to cancel as that it was no problem..I called 4 45 and they would NOT accept the cancelation plus the reservation is now 50$ cheaper if you look on line WOW NO customer Service ..No Heart..And the rudest of response We have stayed here at least 15 times and surprised a business would be so quick to loose a long time customer..I wonder if the owner Victor Patell knows how his business is treating their customers

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Your choice to handle the problem on TripAdvisor instead of addressing the issue at the hotel concerns me.

"Great place to stay!"

5
07/07/2017

We loved our stay, wished we were there longer! The hotel is beautiful and conveniently located. It is the best choice compared to others in the area. The room was nice, the pool was great, and the garage was easy to access.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to review your stay with us. We hope to see you again soon.

"Vicki Hinkle and staff did NOT want to make it right"

1
06/07/2017

pool restroom closed after 9:30AM. We asked Vicky Hinkle, General Manager, to open the restroom for our family to use. She insisted we use the lobby restroom in our bathing suits. She refused to "make it righ" BW posted service promise at check-in states "We want to make it right." Management does not care about guests.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
As explained, the Cabana is used for breakfast and meeting space. The Cabana is closed when not in use. I am sorry you had trouble understanding.

"Best Western Encinitas"

5
05/07/2017

What a surprise! I had no idea this hotel which I had passed for several years in visits to San Diego was so nice! The kitchen and two TV's were a great surprise. Lots of room for such a great price! I can't wait to bring my husband back to this place! Great value for the money!

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review and spreading the word of our gem in Encinitas.

"Awesome Customer Service Closest to a Beautiful Beach"

4
04/07/2017

Hotels always are a reflection of their employees. How they treat the guests and how they maintain the hotel is so important. We stayed at this hotel for several weeks and I can tell you that the employees especially Justin (Front Desk Manager) took great care of us. Justin was very professional and his management was a 4 star hotel level. The maintenance and house keeping staff kept the hotel very clean and we never had to ask for anything twice. The hotel was getting painted which looks great. The location of the hotel is excellent being so close to one of the nicest beaches in San Diego county. We were able to watch gorgeous sunsets from a huge balcony. The rooms are large, some with full kitchens. The breakfast is very good with hot food and fresh fruit every day. Again, if you want to be treated right and enjoy a beautiful beach hotel, stay at Best Western Encinitas.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you so much for your wonderful review. We appreciate your kind words and I will make sure to share them with the staff. We look forward to your return visit.

"A Great Place to Stay!"

5
29/06/2017

We loved staying here. We asked for and got a large, quiet room on the top floor, at the west end. We recommend that location. Our room had a small kitchen, large balcony, and great ocean view. The Inn is on a high bluff, only 5-8 minutes from central Encinitas, and 1-2 minutes from a large grocery store and the freeway (no freeway noise). There's lots of parking, beautiful landscaping, and a pleasant breakfast room next to pool. TIP: our GPS send us a goofy way, so to avoid that, if you come down from the freeway, look for a stop light with a grocery store on right and Denny's on left. Turn left at the light as if going to Denny's, then immediately right. Go across the parking lot and up the hill.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review and the tip for our future guests on the entrance through Denny's parking lot. We are all looking forward to your return.

"????????"

3
19/06/2017

Hotel could be nice once renovations are complete. Computer system was a mess. Front desk employees didn't seem competent. Ask for Justin if you want someone who knows what they are doing. Location is good. Not many hotels nearby so choice is limited. Nice small pool and breakfast area. Rooms were very clean but outdated furnishings.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. Please feel free to contact us to answer all of your questions.

"Average Best Western"

3
12/06/2017

If you're looking for an average place to stay in Encinitas, then Best Western is it. Overall average hotel and amenities, but they are in the process of a remodel so hopefully they'll better themselves.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review.

"Long weekend to attend wedding"

4
22/05/2017

Long weekend, attend a wedding. Close to beaches and terrific little restaurants. Had our dog with us. Hotel has a good set up for dog rooms. They are on the first floor close to the pet exercise area. Our room was a king suite with a nice balcony.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. We hope to see you again soon.

"Happy Days"

4
10/05/2017

It was clean and the access to the rooms perfect for our needs. Your staff accommodated Us according to request. I have nothing else to say. Oh well the breakfast was really good. Rooms were clean and facilities easy to navigate.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. We hope to see you again soon.

"Overpriced hotel close to the beach"

2
09/05/2017

The rooms are out of date and very dark and dreary. It's within walking distance of the beach and downtown Encinitas, but otherwise I would not stay here again. Overpriced for the quality of the room.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
So sorry to hear that you didn't enjoy your stay with us.

"Pretty good hotel choice"

4
01/05/2017

Hotel needs major remodeling - not just paint this and that and call it good. We are not trying to put you guys down, we want you to succeed. Please update and remodel this Best Western. Yes, we noticed the updated and awesome breakfast area, pool area, stairs, and elevators, but you guys really need to update all of the rooms too. Add fans into bathrooms, improve lighting in rooms, improve water pressure, update to newer firmer mattresses, and include microwaves in all rooms. Thank you.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review.

"Great Location, Dated Rooms"

3
18/04/2017

Over all you can't beat the location! The customer service was great! The bed was a bit soft and bouncy for my taste but overall pretty comfy. The pool area is really nice. The decor in rooms are very dated and a bit worn out. We skipped the free breakfast as it is continental, cafeteria style. Overall, a good place if you don't plan on being in the hotel room much. Which is good it you are on vacation! get out and have some fun!

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. We appreciate your feedback.

"Good location"

3
14/04/2017

Hotel was in a good location, walking distance from the beach. It was very well maintained and the beds were very comfortable. The rooms were big. The breakfast was in a nice area by the pool. I just recommended to check your statement upon leaving.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for reviewing your stay.

"Pacific sta"

5
13/04/2017

Excellent breakfast. Mary at front desk was very helpful. Very good room. We will return! First class bed and blinds. The breakfast is a reason for a return stay Corners on bedfre are dangerous and sharp. The driveway should have pedestrian sidewalk, people can get hit. Y incoming car and Best Western could be liable. helpful. Room was excellently.

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for taking the time to review your stay with us.

"Nice stay. Great location."

4
09/04/2017

Comfortable and clean room. Pool with hot tub. Daily breakfast with good variety. Great coffee and waffles, fruit juice, bacon, eggs and sausage, cereal, yogurt, and toast, jam, peanut butter, and even Nutella!!

Vicki H, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Thank you for your review. We look forward to seeing you again.

"Staff member rude"

3
07/04/2017

1 staff member threatened to kick us out because the door was faulty and we needed help which took forever. We found this unprotefessional and rude. The next person we dealt with was friendly kind and apologized but damage was done.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am very sorry to hear about any of our staff coming across as rude. Thank you for bringing this to my attention.

"Dirty room"

1
06/04/2017

The outside of the hotel is beautiful and has a great view of the ocean. We have stayed in many best westerns and by far this one was the worst. When we got into the room right away we noticed all the stains on the floor and on the couch that had a pull out bed. The bathroom had mold that was growing into the grout. We would have left but as it was spring break there was no vacancys in surrounding area. We sucked it up and made the best out of it but it certainly did put a damper on our stay. We thought we would show up a day early so we can lounge by the pool before our busy day at legoland. After getting all ready we got down to the pool where it was filled with freezing water so we decided to get into the jacuzzi as I walked over to check on my children I saw there was lots of dirt and hair floating at the top! I told them to get out and I will call down to see if they could clean it for the following day. When we went back to the pool after our long day filled with fun the jacuzzi was indeed clean so we decided to hop in and relax as we were sitting there we noticed there was algae that started to grow on the outside of the jacuzzi. We were so bummed because I love best western and feel it fits our families needs but for the almost $200 a day price tag I definitely feel we were gypped for our money.

"The BEST choice for a family hotel while exploring!"

5
30/03/2017

We did a 14 day tour of California. Southern. Encinitas was on our list and there were so few choices. We didn't want to spend an arm and a leg, but we wanted in the midst of it all, clean, inexpensive. We found it. From the cute rooms with scenic windows , to the free breakfast, to the CLEANLINESS. This was a great choice for a hotel you could keep your things in, lay your head down at night, and be near EVERYTHING!!! Moonlight beach was all we thought it would be and more. This was our familys most special vacation ever to date!!!! So much to do in Encinitas, dont waste it by spending tons of money on a hotel!! This is a town you get out and DO!!!!!!!!!!!!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your wonderful review. We are so happy you enjoyed your visit and look forward to your return.

"Close to town and the beach"

3
29/03/2017

And that's about all it has going for it. Staff was courteous but distracted. Room was comfortable but noisy and a touch smelly. View was of the ocean but at an awkward angle. Some small gripes: We are Best Western Rewards members, and there were welcome bags sitting there at check-in...but I didn't get one. (Maybe I needed gold status or something.) We were given 1 continental breakfast ticket for 2 people for 2 nights, and when we called down to inquire...no answer. We were out of the room all day and it wasn't cleaned until we called down to request it. I booked through the Best Western Rewards app and was not offered the AAA rate. Later, when I discovered that rate existed, Best Western wouldn't switch it for me, so we paid about $50 extra. (That last bit was not the fault of this particular property, but still is worth noting so no one else is locked out of that rate!) We still had fun walking to town and beach. I'm going to avoid Best Western in the future, but if I weren't, I'd be willing to stay here again.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We appreciate your comments. Comments made, good or bad, are helpful so that we can improve on our guest experience. We hope to see you again.

"Noisiest hotel ever!"

1
26/11/2016

Next to freeway and train. You will not sleep well here. Rooms are big, kitchen was nice and close to town and beach. But it's proximity to freeway and train make it impossible to get a restful sleep.

"Nice location but needs repairs."

3
20/11/2016

This property was located right off the highway with free parking and a great free breakfast. Service was poor and the room had mold stains on the ceiling and a strong musty smell. The balcony was dirty and the patio below us was covered in dog poop and pee. Not a pleasant smell to step out to. There was no hot water during peak times and the elevators were broken. Janitor was more friendly than the front desk clerk who was rude, untrained, and unprofessional.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am so sorry to hear about your stay with us.

"My home away from home"

5
04/11/2016

This Best western has the most friendly staff and has made some really great changes in the pool area and other areas. It is 5 minutes to Moonlight Beachin Encinitas and 10 mi nutes from the lovely shopping are in Moonlight. Great news! just across the street therer is now a Lazy Acres Market with anything you would need, so exciting!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We appreciate your review and look forward to seeing you again. Thank you!

"Moonlight Beach stay for Surf Madonna Race"

4
03/11/2016

I chose this hotel as it is within walking distance of the race start. Turned out to be a great place to stay. Location was great and within walking distance to shops, restaurants and of course the beach. The hotel room was a queen and the furniture layout was a bit odd as there was a large open space?? in the living room area. On the plus side it has FREE parking! Ask for high up as the floors above us have been remodeled. There are plans per the management to add an onsite restaurant and upgrade the rooms. The rates are seasonal and they are high in that neighborhood but in the fall it was a bit cheaper then the summer high season.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review your stay. We hope to see you again soon.

"Lovely "

5
26/10/2016

Good prices, Very nice rooms and clean! CLEAN. We live less than 50 miles away and stay here anyway because it's a nice little get away. Moonlight Beach is awesome because it has concession stands and restrooms, a park and playground, fire pits, and volleyball! The surrounding area has many choices for dining, shopping, and the Meditation Garden is always worth a walk through.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We appreciate your comments. Thank you!

"Nice Place, Nice staff"

4
26/10/2016

Had a great stay. Friendly Staff, great amenities and room. Parking was very convenient balcony was nice. Only complaint is beds were a bit soft for our taste, but that is just personal preference. Will stay here again when we come back.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review your stay with us. We look forward to your return.

"Don't Do It !!!!!!!!!!!!"

2
25/10/2016

Horrible and I'm trapped!! I travel for business 2-3 weeks out of the month. I am diamond status at Hilton and Best Western. Booked this hotel through my corporate account. I have never disliked a hotel as much. I always request a room on upper floor away from noise as I work day and night shifts every day and find it quieter. On admission I was told by front desk that I wouldn't get upper floor because I booked thru third party. The room I was given was at the farthest end of building, not only close to highway noise but I will have to walk this long outdoor corridor in the early morning hours every night. Upon entrance the horrible smell hits you! Its like a wet 1970's carpet smell. I thought this can't be the only room available ....the parking lot is empty and its Tuesday....Im booked for a week, I'm diamond member....its my 3rd week this month at a Best Western......NO!!! The front desk clerk, Eric, tells me with a smirk no less. I book all my rooms through this site and have yet to be treated like this, or have such an issue. He seemed to relish in telling me I was stuck with this room. As I read over the fine print, yes Im stuck here or forfeit 100% weeks cost. This will be chalked up to learning....Now I'm stuck with a horrible smelling room, old bed that sinks in the middle, sheets that are so old they feel like your laying on sand, patio that faces a highway is loud and the furniture is rusted and layered with dirt. TV keeps cutting out....and its my first night of 5.......If your booking from a third party through your corporation etc.....DON'T DO IT!! You will be treated horribly and given the worst room available.......I come to San Diego frequently for work....It will NEVER be here again.....!!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Making a reservation and paying in advance through a 3rd party limits any changes to the reservations. This is obvious to someone who travels frequently. If you are unhappy with the type of room you chose online, simply cancel your reservation and make a new one.

"Surprisingly good and value for money"

5
20/10/2016

We spent 2 nights here in a king room with ocean views. The room was quite large and the bed very comfy, although the ensemble was placed on a wooden base which made it a little higher than normal! The balcony offered a nice outlook toward the ocean (couldn't see the actual beach). Breakfast was provided down by the pool and it was a lovely setting. Pretty normal Best Western breakfast with a good variety. It is easy walking distance to restaurants in Encinitas and to the beach. It is quite near the railway line so do you do get a little noise as the trains come through, but we weren't disturbed by it.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for giving our future guest an informative review.

"Great Deal with kitchenette"

5
20/10/2016

Booked this last minute. Very nicely updated rooms. Ours had a beautiful kitchenette with no additional fee, with a full fridge, 2 burner stove, and a microwave. Room was only $126 with AAA rate! Had 2 queens and a sofa bed. Only small complaint is that the sofa beds are short and mattress too thin..So it was uncomfortable for our 6' teenager. Breakfast was a very nice continental. It had the usual continental items plus a few surprises... fresh raspberries, sliced almonds, Greek yogurt and almond milk. Nice pool and jacuzzi area.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am so happy to hear that you enjoyed your stay with us. We hope to see you again soon.

"Good value."

4
19/10/2016

A recent Convention in Del Mar brought us to this hotel in Encinitas where we spent 5 nights. We found this hotel to be a good value and exceeded our expectations in some areas. The room was very clean with clearly attention given to maintenance. The room was larger than the average hotel room with a balcony that we were able to see the ocean and watch the sun set. The queen beds were comfortable and the linens appeared to be of good quality. The room was cleaned very well daily and the staff was very friendly and helpful. The only thing that was lacking for us was the size of the refrigerator. It was a small dorm-sized frig but worked out in the end. Not actually a problem, just preference. The parking garage is well lit and clean with excellent access to elevators.The breakfasts were pretty much what we've encountered in other BW hotels. The ladies kept plenty of hot and fresh food available and were very friendly and helpful. (I especially liked the sausage patties.) Access to I-5 is very easy. The hotel is within walking distance of (downtown) Encinitas and the beach. Shopping and restaurants abound within about a 5 mile radius. The hotel staff was knowledgeable of the area and were very forthcoming with directions and personal favorites. As hotel prices in So. California go, this was a moderately priced hotel which met all of our usual experiences - plus. We would definitely stay here again should we be making another trip to the area.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. Your comments will be very helpful to our future guests.

"Not as nice as it used to be"

3
18/10/2016

This was our 4th stay at this hotel in 5 years. We had a king room with ocean view. That is the best part of this hotel, the view and proximity to the beach. The remodel done over 5 years ago included travertine tile in the showers, which is porous and leads to mold growth. When we walked into the room, the odor of mold was obvious. The little refrigerator was not working, front desk had someone up to the room within minutes. The fridge was unplugged...he plugged it in and it kicked on. He left and I began to put our things into the fridge when I noticed mold growing at at the seal on the bottom and along the bottom of the door. I cleaned it, but it was disgusting. Then, when my husband took a shower, he noticed big dots of mold growing on the ledge next to glass in the shower. A maintenance man came and poored bleach on it and let it set for 15 minutes. It did help, but then we had to smell bleach for awhile. The bed was very comfy, but the sheets are a little worn and the fitted sheet did not want to stay on, and slipped off constantly as we slept. As if that is not enough...the wifi in our room kept kicking us off, so it was extremely frustrating to use. I don't remember having that problem before, but this time we were the furthest from lobby that we have ever been, 3rd floor far west end, #303. We will probably stay there again, just because we love the location, but will be sure to go when rates are really low, so we don't feel that it was not worth the cost.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to comment on your stay with us.

"Quiet location"

4
08/10/2016

This hotel is located at the top of a hill so the area is reasonable quiet as it is away from the road & surrounding buildings. The room was similar to others in this price range & was clean with everything working. The only downside being that there was only a shower & not a bath tub (which I prefer) Saying that it was a big shower area & I guess the area was once occupied by a tub. Breakfast was located in a pleasant room next to the pool. Hotel is walking distance from beach & restaurants. Parking was good with surface & undercover parking & a separate undercover parking area for those drivers or passengers with disabilities. Some areas of the hotel were a bit dated but did not spoil our stay. Would probably stay again if in the area.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to tell us about your stay. Your comments are very helpful to future guests. We hope to see you again soon

"YUCK!"

2
19/09/2016

I use this hotel annually as it is the host hotel for an event I participate in. The rooms are adequate but the beds are tiny. The front desk service is, sometimes, non-existent. Parking during the event week-end is a mess - they need some controls. If another hotel were available, I would use it. This one ranks as a last resort choice.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am very sorry that you were unhappy with your stay. We are always working on making our guests experience an enjoyable one. Some of your complaints are a bit confusing though.

"A varied experience"

2
16/09/2016

This review was difficult to complete as I had two opposing experiences at this hotel. Our stay was for 3 nights. The first night's stay was MISERABLE due to the air conditioning not functioning and an extremely foul smell in the room. The 2nd and 3rd nights were wonderful as we were provided a different room. Upon the initial check in I informed the front desk that there was a musty-chemical terrible and sickening smell in the room. Since there weren't any similar rooms to change us to, it was recommended that we leave the sliding door open when we went out for the evening. I followed the recommendation and upon return closed the door and turned on the a/c for the remainder of the evening. We were unaware that the a/c did not work. Also, the smell did not dissipate. It was sickening. The room temp. was 75 degrees all night and too hot for a restful sleep combined with the odor. Needless to say, we were exhausted the following day! In the morning, the front desk was able to change our room. The next room was wonderful and we slept well and enjoyed the remainder of our stay. I requested compensation from the manager due our horrible experience the first night. She said she would provide something. Upon check out, I was given a $30 credit for our inconvenience. I told the woman I checked out with that the amount was inappropriate. She took my phone number and said she would have the manager call me to discuss my concerns, as the manager was out of the office while I was checking out. I have never heard from the manager. Trust me when I say that the difference from the quality of our stay from the first night to the 2nd and 3rd was worth significantly more than $30! A room in the condition of our first night's stay should have NEVER be rented out to anyone.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am so sorry you ran into some difficulties during your stay with us. Please feel free to call the hotel any time.

"A really lovely stay!"

4
15/09/2016

We just stayed here over the recent Labor Day weekend. We had such an enjoyable stay! The rooms are very spacious and we had a lovely kitchenette (with slab granite countertops!). Our large deck had ocean views and the fitness center was conveniently located just 2 doors down. Their pool area is beautifully landscaped and is serenely quiet (most people went to the beach so we had the pool virtually to ourselves). A complimentary breakfast is offered each morning in the welcoming cabana off the pool area and offers a large variety of really good breakfast choices. The staff was super friendly as well. We will definitely stay here again!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We are happy to hear about your stay with us and hope to see you again soon.

"Best Hotel in Encinitas"

5
05/09/2016

I lived in Encinitas for 21 years, but recently moved to Oregon. Upon my visit I knew I would stay at this Best Western. The hotel exceeded my expectations and I had a wonderful experience. The rooms have been remodeled, very comfortable with easy access and unbelievably clean. The breakfast was very nice and the location is a cabana off the pool. Again, very clean, pleasant and good food.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Your review is greatly appreciated. We are very pleased to hear that you enjoyed your stay and look forward to seeing you again.

"Used to be a good value"

2
31/08/2016

Sadly, my family and I choose other places to stay in San Diego each month. This was our "go to" hotel where we've stayed ~10 stays/year. They've had a management change for the worse! I've spoken to Vicki on more than one occasion and she didn't seem to care at all that we've stayed here for over 12 years! Many rooms need updating. It's become pretty loud some weekends. The new wall around the pool looks like it belongs in a prison. Parking up top is problematic at times. The breakfast offerings just aren't very good. The prices have skyrocketed. What used to be a gem turned into a lump of coal. Sad but true.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am very sorry to hear that your recent stay was disappointing. We do care about you and we will continue to work towards meeting everyone's expectations.

"Fabulous New Adventure"

5
23/08/2016

I am physically disabled and was surprised at the wonderful ADA room accommodations as the room was huge with separate toilet/shower room and included a little kitchenette with bar counter. Only glitch was the high bed (not in ADA guidelines) for which I had to have my caregiver help me up along with my little stool. TV stations great and WiFi a breeze. But only one ADA parking space outside our room. so we had to improvise after our evening return. This place is one of the best Best Westerns I have stayed in and hope to come back again!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. I am very happy to hear that you enjoyed your visit. We look forward to seeing you again.

"Average but nice ocean view"

3
14/08/2016

Clean hotel, friendly staff. Had some issues with housekeeping (didn't clean room one day as they leave at 4pm). Breakfast choices basic but filling. Great ocean view from balcony and relaxing pool/jacuzzi. A simple upgrade on the balcony furniture would increase value. Furniture was rusted, stained and broken. However, we would return as location is ideal and bedroom comfortable. Upgrading to view room is worth it.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time you review our property. We hope to see you again soon.

"Great Experience"

5
08/08/2016

I love that I felt like I was staying at my own condo rather than a hotel room. The grounds are peaceful and beautiful, the sunsets are amazing from the balcony, and you can walk to the beach in 5 mins.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We appreciate your comments and hope to see you again soon. Thank you.

"Don't believe the stars "

1
06/08/2016

We stayed at this hotel for my sons baseball tournament. In fact it was the whole team and parents staying here. They "lost" the coaches reservation, so he didn't get the group rate and they wouldn't buge about it. It was so infested with ants that 3 families actually left to stay at another hotel. There were ants in our clothes, drawers, bathroom, kitchen, and bed. The room smelled like mold when we got there. The front desk staff that I interacted with were very unsympathetic with our issues and for the most part were very rude. Our door lock broke so we couldn't use our key cards until maintenance came and changed the battery. The pull-out beds were broken and horrible to sleep on. The balcony was huge, but the furniture was so old and broken down we didn't dare use it. Every time the neighbors changed the channel our tv blacked out. No fan in the bathroom, just the warning sign on the door, see pictures. Breakfast was powdered eggs and mostly empty whenever we went. The one lone girl working couldn't keep up, not her fault . the maids and maintenance guys were very friendly and helpful. The lobby is in the parking garage and the Wi-Fi never worked properly. They way overcharged for our group, and should refund half our stay. Will never stay there again and will be sure to tell friends and family not to either

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We certainly appreciate your comments and concerns and we are sorry for your disappointment.

"Serious ANT PROBLEM!"

1
05/08/2016

They are spending alot of money on their pool upgrades so it looks good on their website however they are neglecting the serious ANT PROBLEM they have and the very inconsistent wifi problem they have. In addition, the pullout sofa is ripped and very uncomfortable. No where near the money they charge. We were staying here with several other families and many of them also had ANT issues!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am very sorry to hear about your experience. You can be assured that we are doing everything we can to correct the problem.

"Convenient but dated"

3
01/08/2016

The location of this hotel is fabulous but the property is dated and the rooms smell a bit musty. There is a lot of noise from I-5 and the balconies are draped with beach towels. The breakfast was convenient but the choices felt a bit like we were on a space ship -plastic everything. The check-in person was friendly but the check out process was cold and impersonal. We enjoyed being really close to the beach and the town but found the property a bit "gummy".

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We value your comments. Our goal is to make everyone's visit comfortable and welcoming.

"Ants checked in"

1
31/07/2016

We could only handle one night for a 6 night trip. Ants everywhere in the room, horrible AC and crappy wifi. The one bedroom suite was very dark and outdated. The pool area was clean and well maintained. We checked out and moved to another hotel.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am very sorry to hear that we fell short of meeting your expectations. We will work harder to improve.

"Great Vacation"

5
30/07/2016

We came to meet friends in Encinitas and this hotel was a perfect location. Close to everything! The hotel staff was wonderful and the room was nice. I would recommend this hotel to people traveling to this area

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We are pleased to hear that you enjoyed our hotel. We look forward to seeing you again soon.

"Accomodations"

5
29/07/2016

This hotel is beautiful, open and with ocean view! The location is perfect. The rooms have beautiful balconies that view the ocean and the front entrance of the rooms view the garden and pool. We found it to be very relaxing and beautiful. The continental breakfast provided quite a spread! Seating by the pool or indoors is quite exceptional.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. Your comments will be very helpful for future guest.

"Always clean & close Dwntwn Encinitas & beach"

4
26/07/2016

Parking is always easy. Sound of the ocean on one side w/the freeway on the other. Place is always clean & near everything we want to see, eat, or do. Staff is always kind & prompt. Bedding was clean & crisp but our bed was extra bouncy. It's vacation so NO COMPLAINTS!!!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you.

"Great location, solid stay"

4
25/07/2016

We visited the Best Western Encinitas recently for a local family reunion. Coming off the freeway it was a little tough to find, the signage isn't prominent but we eventually made it. The hotel's location on top of the hill make for a great view of the ocean from most of the rooms, the best will be had from the lower-numbered rooms on each floor. Check-in was fast and courteous. There was a sign at the front desk alerting guests that the Wi-fi was down and that they were working on it, unfortunately this didn't get resolved during our three day stay. It was good to know that up front. Overall, my two favorite features were the quiet and the complimentary breakfast. We were there during a charity benefit and surfing contest at the beach so the hotel was full but it never felt that way, it was really peaceful. I'm used to a basic continental breakfast at these types of hotels but the BW had a large variety of breakfast foods and beverages as well as bacon and sausage. We didn't get a chance to use the pool/hot tub but we hope to on or next visit, we will definitely be staying here again.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We are looking forward to your next visit!

"Good Value"

4
23/07/2016

A nice place for a couple nights. Decent pool and decent breakfast. Friendly staff. Walking distance to beach (ask about the secret cut through down the hill). Rooms are good sized - room 164 has two beds and a sleeper sofa (they said it is the biggest at the hotel).

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We Appreciate your review. We do have several different room types so be sure to tell us what your needs are.

"Best Western Encinitas"

4
23/07/2016

Nice place to stay for a weekend only. It was surprising that there were no drawers to put your clothes in. Where the drawers should have been were to big empty cabinets with a small refrigerator between them. Interesting! I guess they only want weekend folks. We would stay again and lucky for us there was an iron board.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review your stay. We look forward to having you back again.

"Another great stay at the BW Encinitas!!"

5
21/07/2016

Big rooms; great view; FANTASTIC breakfast! We LOVE this place!! The staff is friendly and the location is central to beautiful downtown Encinitas and the beach. My husband, daughter (7 years old) and I LOVE the shower! The beds are comfortable and immaculately clean. Thank you for another GREAT stay!!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for the great review. We look forward to seeing you again soon.

"Great Hotel Perfect location"

5
18/07/2016

This hotel has very clean amenities, is walking distance to moonlight beach. Easy access to downtown Encinitas, food, shopping, etc. Easy access to freeway with out freeway noise. Twenty minute drive to downtown San Diego. The rooms are very spacious and staff was friendly.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We hope you will come back again when your travels bring you to Encinitas.

"Nice but Tired"

3
18/07/2016

Great location. Easy walk to beach, Encinitas, trains. Property is tired. They have made some upgrades, but it feels a bit like lipstick on a pig. Had issues with HVAC and door locks. Fortunately, the maintenance man was prompt and efficient. Front desk staff seem to reflect the tiredness of the property. Pleasant but not genuinely caring. This hotel is a good solid 2 star.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for commenting on your stay. We are always striving to meet our guests expectations and go above and beyond. We will certainly try harder.

"Large Room"

4
16/07/2016

The rooms were quite large, we had a sitting area and bed area in the room, the breackfasts were reasonably good, the only down side that I expirienced here was when the Wi-Fi went down, we lost it for the last two days, not having cell service we were relying on this an no one seemed to be bothered to get it sorted, at least that was the impresion I got from staff.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review and I apologize for the internet issues you experienced. We were aware of the situation and we were able to bring it back up.

"Nice sized room, near beach, but view of freeway"

3
14/07/2016

We had a king "pet friendly" room. The room was a nice size and bed comfortable. Very nice shower. The room was hot when we arrived, it would have been nice if the air conditioning had been turned on before we arrived - took about a half hour to cool off. Had a nice deck (we had view of freeway), but deck furniture needs updating. Lobby feels like you are walking into the parking garage as it is attached to the garage, and staff could use some customer service training to make you feel welcome. The chair in the room looked like it has been scratched/clawed by previous "pet guests" - leather type covering not a good idea for pets. Our dogs are very quiet, but I was put off by the "pet policy" handed to me at check in that stated you would be asked to check out if 2 complaints were received about pets whining or barking. A pet in the room below us was left outside the room door causing difficulty passing by with our pets down the stairs to the "pet area", another dog in a room near the "pet area" barked continuously when you walked by - but this should be expected in a "pet wing" and a hotel should not advertise as "pet friendly" then immediately hit you with rules that make you feel unwelcome. The designated "pet area" had overflowing, smelly trash can and dog feces left behind in a small patch of grass that had been stepped in and clearly not cleaned for more than a day. We had an SUV pulling a trailer and the parking lot was very narrow and difficult to negotiate.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. Reviews like yours are very helpful as we are always working toward meeting everyone's expectations.

"Anniversary "

4
11/07/2016

A little old, but clean and convenient. The view from the room were really beautiful. We walked down the street to a little restaurant for dinner. Someone out there needs to take on the task of rebuilding and reopening the restaurant on the grounds.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. The restaurant adjacent to the hotel is under renovation and will be an exciting addition soon.

"Decent hotel while visiting in the area"

3
10/07/2016

Stayed here while visiting family in the area. Really the best choice in the local area to avoid traveling up or down Route 5 all the time to other hotels. I stayed here previously in 2008 and the hotel is in better shape now. The property and room were cleaner and its good to see they have completed minor renovations, updates and painting. Good continental breakfast included. We had a larger room on the 2nd floor with a partial ocean view from the balcony. It could have used more/brighter lights. The only real complaint is that the room we were in had a slight musty smell we noticed each time we went in, but didn't really bother us after being in the room a few minutes. Because we got in so late to check in, We chose not to request a different room but that reason alone is why I'm leaving my review at 3 stars instead of upgrading it to 4. I'd probably stay here again but would be more selective about the room and likely asking for a higher floor room.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. Your comments are very much appreciated.

"Enjoyable Encinitas Stay"

4
09/07/2016

We stayed four nights at BW Moonlight Beach and thoroughly enjoyed our stay. Ideally situated for us to walk to the beach and into the local shops, cafes, etc.The reception staff were helpful, particularly ,Leven,? Who helped with Internet problem we had and he gave us suggestions for places to eat and visit. Our King room was comfy and surpassed our expectations. Bed comfy.Breakfast was ample. Fresh fruit , cereal, pastries, eggs , bacon. Waffles were on offer but didn't try them. The pool was good for a swim. Noticed the pool guy was meticulous with cleaning it. Pleasant to sit around pool.Would definitely stay again!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for reviewing your stay with us. We hope to see you again soon.

"The worst hotel stay of my life"

1
30/06/2016

I stayed at this hotel from June 24th to June 27th 2016. It was a family vacation in which we had booked three rooms. When I arrived I first noticed late that night that my lock may be broken but I thought that maybe it was in error in how I was operating the lock. When I woke up early @ 7am on June 25th, I inspected the lock and trouble shot a bit to see that it was indeed broken and missing a strike plate. I called the front desk and informed them of the broken lock and was upset that I had been sleeping all night w the lock broken. They told me I had to wait until 8:30am for the general manager and maintenance to arrive. I didn't mind that at first because we were planning to leave for the beach at 9am to get parking & and an early start on our first day on vacation. However the general manager did not arrive until almost 10am and the maintenance was still working on the lock with no progress. I spoke with the General manager- Vicki H. and she was so incredibly rude to me and actually *refused* to speak with me about it and offered no solution or accommodation for my inconvenience. I am still dumbfounded by the severe lack of professionalism from a General Manager! When I spoke with her and introduced myself she cut me off and said she would get back to me "later in the day" - mind you- my belongings were supposed to be left in an unlocked room and I was expected to just be fine with this- when I had already lost my entire morning of my first day of only a two day vacation to be waiting around for her to arrive and for maintenance to fix the lock. She even shouted at me- "I don't know what else you want me to do! I told you maintenance is working on it now!" And when I said "I need you to take care of my inconvenience as I am a paying guest (meaning anything from needing another room or a place to put my belongings that is safe) She then responded saying "Of course you do!" In a condescending tone- insinuating that I am trying to con my way into something free when I simply wanted to not miss anymore time of my vacation especially when I was paying $250+ a night for three nights! She actually used the phrase "I'm done with you" when I asked her to accommodate me in some way other than just asking me to wait longer than the 4 Hours I had already been waiting for my lock to be fixed. I was so embarrassed and confused as to how I was being treated - as I have never had an experience like this at a hotel- that I was in tears! When my sister- who is in hospitality- attempted to speak with her- the GM refused to speak with her or *anyone* in my family. I have had problems at hotels before and I have had things go wrong but I have always been at the very least treated with respect and felt valued as a customer and accommodated for whatever problem or issue arose. My lock eventually was fixed but broke again the next day. I didn't even call customer care or bring it to the GM's attention. All I did was have the front desk call maintenance and I had to wait another 2 hours this time. When I called customer care- I was actually insulted by the care specialist when I informed her that the fist time I noticed there was an issue w the lock was at night and because I didn't call the front desk until 7am- I was insulted as a parent! I had to defend myself saying I didn't realize it was totally broken and was tired from driving 6+ hours from Arizona. I have never received such horrible customer service and felt so devalued as a customer. The only thing I was given was an "apology" and a $30 discount on and $815 bill. This vacation was a nightmare because of the General Manager and one of the customer care specialists. I took time off from work and used our families once a year summer vacation here. I feel so robbed and so terrible and I don't know what else to do other than write this review to possible warn others. -Sanya

"Comfortable, Convenient, and Consistently Good"

5
19/06/2016

Every trip I make to the San Diego area, every 90 to 120 days, include my stay at the Best Western, Moonlight Beach in Encinitas. The Full breakfast, views of the Pacific Ocean and spectacular sunsets, and comfortable accommodations could not be more enjoyable. This Hotel is convenient to the Beach (300 yards away), the quaint town and shoppes of Encinitas, and all of North County.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We are so happy to hear that your expectations are consistently met. Thank you for taking the time to let others know about your stay.

"Great Location"

4
15/06/2016

I took 3 of my grandchildren for an outing at the beach and wanted somewhere to stay nearby. This was an economical, comfortable choice. Breakfast was convenient and the pool and jacuzzi were a nice perk. The location was excellent.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We're happy to hear you and your grandchildren enjoyed your stay. Come back and see us again soon. Thank you.

"Great Hotel, Beautiful View, Love this Hotel"

5
13/06/2016

You know how it is when you book a hotel in an area you are not familiar with, you never know what to expect, and due to my past track record, my wife is always leery. We were both blown away with this hotel. We were traveling in a party of six...two adults and four teenagers (hurray!!). Everyone was very satisfied with this room. When I checked in, the front desk clerk said, "You have one of our best rooms", to be honest, I didn't know if that was good or bad, I've been down that road before. He was right. The hotel was very clean, the room was HUGE, it had a king size bed, a double bed, and a sleeper sofa. The pool area was nice and clean, and the staff was very friendly. The breakfast offerings were outstanding, and the area it was served in was spacious, and again, very clean. We all enjoyed the view from our balcony, and I believe every room has a balcony. The balconies are gigantic in terms of hotel room balconies. It could have had some more furniture on it. The only down side was that the bathrooms could use some updating, but it really didn't matter over-all since the room and the hotel were so nice. It's only an eight minute walk to Moonlight Beach, there is a trail right out the lobby doors that heads you in the right direction. If you need further direction ask the friendly hotel staff, they are more than happy to point you the right way. I cannot say enough about this hotel. We will be back.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you so much for your review. Your comments are very much appreciated and will be so helpful to our future guests. We look forward to having you back.

"Nice property"

4
09/06/2016

Stayed here four nights and really enjoyed it. We stayed in a suite and had plenty of room for the four of us. The pullout couch looked like it had seen its better days but served the purpose. The property was close to everything that we wanted to do. Has one of the nicer breakfast areas that we have seen. My only complaint was there was a huge balcony to enjoy the ocean views and enjoy the beautiful San Diego weather but there was only one lounger. I asked the front desk if there was any more patio furniture and they sent up a chair that you would find in a conference room.please invest in some patio furniture so the whole family can enjoy your beautiful patio.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review your stay with us.

"Rest place"

5
09/06/2016

An excellent place to rest after a tiring day. The rooms are very clean and the staff are very helpful. The breakfast had a good variety of food although not the same as the other BW hotel we stayed in at the SFO airport. But overall a great place to stay in.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We appreciate your comments and hope you will come back to see us again soon.

"huge balcony"

5
09/06/2016

stayed in a suite. ocean views, kind of. spa was broken:( pool was not that warm either. sad kids. great front desk guy. they want 200 characters. i hope they like these. holy crap still need 30 more. blah blah blah.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review :)

"Best Western Encinitas"

3
03/06/2016

The shower in the room did not drain while showering. I told the desk the first morning and again the second morning. A maintenance person then came and said he would fix it, but it wasn't fixed. The last morning there, we did not have hot water for showers. The lamps do not give out much light. Don't try to use the plug ins on the very old desk to charge your phone or ipad. Big room. Clean. Lots of parking.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am so sorry you ran into these problems during your stay. Thank you for bringing this to my attention so we can correct the issue immediately.

"Beautiful suite rooms"

5
02/06/2016

If you're sharing with someone on the sofa-bed, be aware the doors between the rooms are glass, so not as private as you may want. Rooms were large and comfy, large fridge and kitchen area. Breakfast has healthy choices along with the regular rolls, waffles, etc.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for reviewing your stay with us.

"Quick trip for Bike Race"

4
27/05/2016

We needed a local hotel for a bike event. The hotel was convenient to where we needed to be. Easy to get to, clean, quite, and overall very nice. I should qualify, the facility was quiet, but if we opened our balcony door we could hear the freeway, it wasn't bad, but noticeable. We knew when we booked it though so no complaint, just letting you know. Staff was very efficient and friendly.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. I am so happy we were able to accommodate your needs for the bike event.

"A first class experience"

5
24/05/2016

I had never stayed at this property before, but I will be back. I requested a room with a bathtub, and apparently these rooms are in short supply. i was given a lovely room with a patio. while the I-5 freeway is close by, the rooms are well insulated and quiet. The breakfast buffet is well stocked with plenty of choices. A couple of recommendations to make it even better: turkey sausage in addition to pork, and sugar free syrup. Staff were extremely helpful, even checking tide tables to let me know if the tide was in or out at Moonlight beach! The tide was out far enough to allow a great beach walk. And they provided a Milk Bone treat for my service dog! They were very professional about the dog, adn welcomed her. There is even a small grassy area on the 1st floor for pet relief, complete with plastic doggy refuse bags. I was impressed with this property, the friedly staff, and overall comfort.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We are so pleased that you enjoyed your stay with us. We look forward to seeing you again soon. Thank you.

"Great Location"

5
23/05/2016

This was a great place to stay, near great restaurants, and close to the beach. This is a great town to just hung out and relax, easy access to freeways, Great place for the quick beach trip or close to Lego Land, or 20 min. to San Diego.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We appreciate your review. Thank you!

"excellence in Encinitas"

5
19/05/2016

This is a lovely hotel on a hillside within walking distance to the beach. Our room had very nice high-end furniture and a balcony with a view of the ocean. Our king size bed was very comfortable and, in addition to the mini fridge and microwave, the room had a Keurig coffee maker. We were given a reasonable price for the room and it included indoor parking and a hot breakfast buffet. The breakfast is served in a lovely free-standing building by the pool.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your wonderful review.

"Great hotel choice for families"

5
18/05/2016

This was a great little hotel for my family stay. The pool was a decent size - the breakfast was fresh and staff was very attentive and friendly. The kitchen could have been better stocked, but it worked for what we needed. My family and I will stay here again

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We appreciate your review and would love to have your family back again soon.

"Nice rooms and layout"

4
18/05/2016

Our third floor room had a view of the coast and the hills. The sliding doors (to the balcony) were soundproof enough that we didn't hear traffic, although the occasional train was audible. There wasn't a dresser in the room but there was a cabinet. We were provided with a microwave on request. The refrigerator didn't have a usable freezer. The breakfast included fresh blueberries, a large pot of oatmeal, and plain yogurt. There is a short-cut dirt trail (through a gate requiring your room key on re-entry) that leads down to S. Vulcan Ave. Restaurants on Highway 101 are within a 10 to 15 minute walk.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your detailed review. This will be very helpful to our future guests.

"Unless you are a deep sleeper - stay somewhere else"

2
11/05/2016

The hotel is fine - each room has a balcony and you can see the ocean but the train noise is extremely loud and echoes throughout the room. I was up until past 1:30 am and it started again at 5:30 am. Ugh!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review and I am sorry about the disturbance.

"Terrible Service + Dated Property"

2
05/05/2016

Our room was supposed to be for one queen bed, but it was a full. We immediately went downstairs to see if we could be moved to another room. The hotel staff person had *zero* empathy and didn't really seem to believe us. We asked him to take a look himself to see how small the bed was, and he said he couldn't leave the desk. He made no effort whatsoever to remedy the situation. There were several other rooms vacant for the nights we were staying, but he would not move us. It was a very unpleasant experience. Aside from the bad experience, the hotel is pretty dated and pricey for what you get. Would not recommend staying here.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Wow! Sorry to hear that your expectations were not met during your stay. We will work harder to improve, however we do not have any room with a full sized bed. All of our rooms have either a king or queen.

"Not for the slick but a good choice"

4
05/05/2016

The staff is nicer than most, the building and furnishings are not new and slick but not badly maintained either, really nice stone tile shower. Only one other place in encinitas would i bother to consider. The rooms from about 312 to about 320 not as good a view as the early 300s but might be cheaper. Glad we chose this place.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
So happy to hear you enjoyed your stay. Thank you for your review.

"Nice BEST WESTERN close to moonlight beach"

4
03/05/2016

Nice BEST WESTERN close to Encinitas moonlight beach, the san Diego botanical gardens and Legoland. The hotel is located up on a hill and usually gets a refreshing breeze. The breakfast buffet is basic, the internet speed varies depending on the room location you get.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review your stay with us. We hope to see you again soon.

"BEST EVER!"

5
01/05/2016

I had the best stay ever. I had a room with a view of the ocean. It was heaven. I was able to walk to the beach everyday. I ubered into coronodo for the day. and enjoyed the street fair. I wished i would have stayed longer.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We are so glad to hear about your stay with us. Thank you!

"Great location and stay"

4
24/04/2016

Nice, clean hotel near beach, restaurants.. Pool area being renovated due to complete by June or July. Free breakfast very nice ask for rooms with ocean view. Free garage parking, botanical gardens down the road, some noise from train during day till 10 PM but a great hotel with wonderful service. Have stayed twice and like rooms 303, 04,05,06 views.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We are so happy that you enjoyed your stay and your comments are very helpful to any future guests. Thank you!

"Family Vacation"

4
20/04/2016

At 3am in the morning we were looking for a hotel for one to two nights, using hotels.com we booked a room at this hotel for all myself, my wife, and my 3 kids. The hotel design is dated, but updates to the rooms are nice. The hotel is about 2 blocks from Moonlight beach which is definitely worth the walk/drive.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We are so happy that you found us and we look forward to having you come back again soon.

"Better places for the price."

2
11/04/2016

We stayed here with friends otherwise I would of selected another place. We had the room right next to the gym which is on the second floor for some reason. There was a wide gap in the sliding glass door so it could't close all the way. Our friends had the same issue in their room. They had a great breakfast and mostly clean rooms but overall I would never stay there again and not recommend it to friends especially for the money!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I'm sorry that we fell short of your expectations. I understand that first impressions are very important. Judging by all of our exceptional reviews, I would hope to have you as a guest again and give us a second chance some time.

"Great location and good value"

4
10/04/2016

The best part of this hotel is its location - walking distance to Moonlight Beach and downtown Encinitas. It is also very close to the commuter train, but we didn't notice any noise. The hotel is a bit dated and the room smelled musty. The breakfast buffet was next to the pool in a nice room, but they struggled with keeping it stocked when there was crowd. The pool was great. Very friendly front desk staff.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review.

"Great location, everything else was poor"

2
08/04/2016

We checked in the hotel at 3:30 pm, Check out was quick, entered the room and it was not clean. when approached the management, they apologized and that was it. we had to use the public restroom at the hotel to freshen up. beds were 20 year old spring mattresses, extremely soft, bouncy, hard to sleep on those, you could hear the train noise because of the quality of the sliding glass door, walls were thin which basically means that you could hear the neighbors.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am sorry to hear that you were disappointed with your stay and I hope you will give us another try now that Spring Break is behind us.

"Good Value in Encinitas"

3
08/04/2016

Best Western Encinitas Inn & Suites at Moonlight Beach is a rather plain and ordinary-looking motel that we have stayed in for the last decade or so. It is well-located, comfortable, and an excellent value for the money.

"Best Western California"

5
05/04/2016

Love the location. Right off the 5 and 1 block from Moonlight beach. Downtown is walkilng distance and the train is next door, but you don't hear it. The only problem we encountered was the internet. It was slow in our room, which was far away from the lobby.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review your stay with us. Your comments are appreciated.

"Walk to Beach and Main Street Encinitas"

4
05/04/2016

A large clean room greeted us, weary as we were after a day of traveling and touring. We even had a peek of the ocean from our sizeable patio. This hotel seems very large, but on our Sunday evening arrival, not very busy; check in was quick. There is a center pool and hot tub, which we didn't use, and a pleasant breakfast room off of the pool. Breakfast was good with all the traditional offerings of eggs, bacon, waffles, oatmeal, donuts, coffee, tea, etc.; they even offered Almond Milk. They took my 7 pound dog - so pet friendly, which is a must for us. In the morning, while walking the dog around the complex, I discovered a door that lead down a dirt path towards the beach (versus taking the long steep winding driveway hike to the road). We took it and strolled the main street, window shopping Encinitas along the way; we then walked to the beach (no dogs allowed on the beach). There is no dining, other than breakfast, and the restaurant appears to be either defunct or being remodeled. There is a small amount of construction near the pool, but it was not impactful on us at all. There is a train that runs along the main street and adjacent to the hotel, the Surfliner, but it didn't bother my sleep at all - too tired...woke refreshed and ready for another day of exploration.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. The information you gave is perfect for anyone looking for a great place to stay in Encinitas. Looking forward to seeing you and your family again.

"Beautiful Hotel,awesome ocean view"

5
01/04/2016

This is a beautiful hotel on a hill angled with a awesome view of the ocean, town below and sounds of the trains passing thru the 101 coastline. spacious room with a very nice patio, Pool and Jacuzzi is well kept and a nice private area. Staff was wonderful! Look forward to staying there again soon!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your wonderful review. We look forward to your return visit.

"Great, Affordable, and Family-Friendly"

5
31/03/2016

We loved our stay at Best Western at Moonlight Beach. The added touch of being able to stay in a family suite was awesome-- the small, windowed (and curtained) doors between the main (Queen) bed and the sofa bed in the main area allowed for a nice amount of privacy for my husband and I, without making us feel too separated from our young children. Our boys are very active sleepers, so we requested a foldaway bed in the room for their own sanity: to my pleasant surprise, it was a nice twin-sized bed, and it was already there when we arrived. Great continental breakfast; friendy staff. Close proximity to Moonlight Beach (short, short walk), the train station, and a couple of great parks. I couldn't really ask for more during my vacation. Hint for those new to the area: you can turn left at the first stoplight (by Denny's and Day's Inn), and the hotel is accessible from the same parking lot. No need to do fancy u-turns or multi-road maneuvers to get there. :)

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Reviews like yours are appreciated so much. You gave our future guests many helpful comments. Thank you and hopefully we will see you again soon.

"A little "jewel" near Legoland"

5
28/03/2016

We decided to go to the Legoland area early, and needed to book a night at the last minute. Though it is not right on the beach, we were surprised what a nice hotel it was. Big room. Nice breakfast. Quiet. Affordable. Good Location. I considered it a little "jewel" of a find. And this is NOT a fake review. I am the grandmother of 13, and my two grandsons loved this place.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for spreading the word about our "little jewel" in Encinitas.

"Nice stay"

5
27/03/2016

Very nice hotel and location within walking distance of downtown Encinitas and beach. Nice breakfast options and pet-friendly. Staff were all courteous and helpful. Up on hillside overlooking beach and nice view, but with the view comes a bit of an uphill and downhill walk to the coast highway and beach. Well worth it though.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review our hotel. We hope you will come back and see us again soon.

"family wedding"

4
26/03/2016

call claudia and amazing things will happen .I would like to thank claudia and her staff for a great family experience provided by them for my daughters wedding made all the accomodations stress free and with a smile thank u cluadia the dalys

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We are so pleased to hear that we met your expectations for your daughters wedding. We enjoyed having your family and friends with us and hope to see you again soon.

"Best Best Western"

5
24/03/2016

We were so happy with everything here. It was my daughter's wedding we and family members came from New Jersey. My daughter lives in Mission Hills she got married in the Botanical Gardens very close to this Best Western I was worried how the accomadations would be. But it turned out to be the perfect place! Very clean so comfortable every room with a balcony, heated pool hot tub. The breakfast was so perfect for our family to meet. And it's not just a regular continental breakfast they have a make your own waffles, fresh eggs, hot cereal and very yummy pastries. Any questions or worries I had were taken care of Claudia the front desk manager she was my angel. Anytime I had I question I could call her from New Jersey and she made it all perfect for us loved her attention to detail. Stay here you not regret it.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you so much for reviewing your stay with us. We really enjoyed having you and your guests with us. Looking forward to seeing you again soon.

"get away"

5
24/03/2016

we stayed here for 2 nights. This hotel is very nice - the breakfast was amazing. The hotel works hard at keeping this hotel quiet. The room we stayed in was large and clean. The furniture is dated but it is clean.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am so pleased to hear about your stay with us. We look forward to having you stay with again soon.

"Very Nice Stay At The Encinitas Best Western"

5
23/03/2016

The hotel and grounds were very nice. The location for this trip was perfect. We were right off of State Highway Five and the Pacific Coast Highway was right there also. Very good breakfast every morning and the room was very nice. It was a little dated with the furniture and the parking was sparse outside by the pool but like I said we had a very nice stay.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Your review is very much appreciated. Thank you and please come back to visit us.

"Pretty nice and a good location for the price"

4
21/03/2016

The hotel was nice, the room was large and clean, and the beds were decent. We liked that we could get a room to accommodate 6 people. It was a short walk (down a steep dirt trail) to the beach and the shopping/eating areas. The pool was heated, so the kids got to swim in March. The breakfast has a lot of selections, and the breakfast room is nice and large. The view from the balcony was the roof since we were on the first floor, so don't expect that you will definitely get a view just because you have a balcony. The window in the bathroom was at about eye level for the average man, so you can't open the window while showering to let steam out. I guess that's not much of a problem since the water won't get past slightly warm. It's a bit of a hassle to get to the entrance for the hotel from the freeway, since you pretty much have to find a place to turn around where the options are limited. Overall, I would stay there again.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you so much for taking the time to review your stay with us. Please come back again soon.

"Fantastic location!"

3
05/03/2016

Stayed here several times. Can walk to beach, town of Encinitas. Hotel is very basic, priced right for what you get. Bed comfortable. Could triple rates if they remodeled this hotel! Many of the rooms have ocean views.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We look forward to seeing you again.

"Great Location-OK Value"

4
28/02/2016

Spacious room, quiet and restful, but furniture wasn't really functional. The furniture that was in the room was OK, a little dated, but not worn. However, despite plenty of room in the suite, there were no table & chairs, just a couch (which was pretty low to the floor) & a coffee table. The mini-fridge had a microwave stacked on top of it - but there was no place to set anything down (a fridge/microwave stand would have been nice). This room had a lovely patio with a view of the ocean, but only one outdoor chair for the suite ??. There were two flat screen TV's, but only one got all the channels. One of the TV's was placed so you could only see it from the couch. So glad I read reviews from other travelers as to location or we would have had real difficulty finding the property even though it's conveniently located. Staff could have made a bigger difference - check-in was less than optimum, but it got better after that. Breakfast was a step up from the usual continental; nice location next to the pool - very relaxing, but don't plan on a 2nd cup of coffee after the posted closing time - they're all locked up.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to comment about your stay with us. We are always open to suggestions on how we can better serve and hope you will come back again.

"Good value for your buck"

4
16/02/2016

The hotel was very nice and quiet, the staff was friendly and the place was clean. The towels for the pool are located in the front and my wife and I could not wrap them around us (they were too small) they were perfect for my toddler. Also the heated pool was very cold (considering is winter) My key for some reason did not work two times and I had to go downstairs to get it reset in only a 24 hour stay. Otherwise, the place was gracefully welcoming.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for sharing your experience.

"nice accommodations for the money"

5
16/02/2016

Great value for the price. Overall, very spacious rooms and comfortable beds - pillows were lumpy. Breakfast was good; lots of variety. It would have been nice to have salsa for the eggs. Water pressure was very low and it took a long time to get hot water in the sink. We will certainly stay there again if we are in the area.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for sharing your experience.

"amazing"

5
16/02/2016

This was my second time staying at this hotel. My first experience didnt start off the best but within minuets Claudia changed my mind of any negativity i did have towards the place. she took very good care of me and made me feel very welcomed so welcomed that i decided to come back and dont see myself staying anywhere else when i am in town. The hotel is beautiful wonderful rooms variety of room types balconys are very nice to sit out and enjoy the sunsets over the water. Very pleased with the place and will defiantly been staying again. Claudia you are a doll cant wait to see you again!!!!!

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
So happy to hear about the turn-a-round. I will share your comments with the staff and look forward to seeing you again soon.

"Pleasant surprise on the hillside"

4
15/02/2016

i was VERY pleasantly surprised by this Best Western. I stayed here with a friend while on a 4 day trip to visit her in Cali. We intended to spend one night here then head down to San Diego. We felt so comfortable here that we stayed two more nights. This hotel was very quiet, clean, and comfortable. The room was huge with a view of the ocean and sunset. The hotel staff and housekeeping was so pleasant, helpful and kind. The bathroom seemed newly updated and was very nice with a glassed in shower. This is not a fancy 5 star hotel, but it is exceptional at what is it. They are painting and updating right now and working on the grounds so it seems they take pride in this property. The breakfast is adequate for this level of hotel and the breakfast hostesses were so sweet and accommodating. Kudos to the manager and staff. Great Encinitas shopping and eateries are just a few blocks away including a Whole Foods. Beautiful Moonlight Beach is an easy walk and a gorgeous family beach.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to tell others about our gem in Encinitas. We hope you will come back to stay again.

"Best Western Ever"

5
14/02/2016

Even when the business is paying and the Hilton or Homewood are options I prefer Best Western. This beauty was a 10 minute walk to the beach, just off the I 5 quiet, relaxing and well maintained. With a car rental my stay here was still cheaper and great quality for my money than other hotels.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
So happy to hear about your stay with us. Come back and see us soon.

"Nice Hotel"

4
07/02/2016

Nice location on a hill near the ocean. Hotel was very lovely, and the suite had a kitchen. We had 3 adults, and were comfortable with Sofa Bed and a King. We also had our dog, who enjoyed a pet area Location was convenient to San Diego and Pendelton.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for telling us about your stay. We hope you'll come and see us again when your travels bring you back to Encinitas.

"Nice place - Heating System Poor"

3
03/02/2016

I have stayed here many times and it is convenient to Encinitas. After heater performed poorly and maintenance person serviced my unit and volunteered that the heating was slow I moved to two more poorly heated rooms and I am currently waiting for the third room of the night to warm.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your comments. We can improve when guests like you let us know about their experience.

"Enjoyed our stay"

5
28/01/2016

We spent a relaxing time at the Encinitas Inn. Wish it could have been warmer weather so we could have enjoyed the nice balcony & ocean view we had. Room was nicely appointed with comfortable bed & chairs. Breakfast was good and adequate but breakfast room was a little hard to locate and it was quite "chilly" as I don't think there was any heat in there...but had a nice view of the pool and grounds.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback and look forward to having you back when the warmer temperatures return.

"WONDERFUL!!!"

5
25/01/2016

My husband and I LOVED this place!! We had an awesome view of the ocean from our balcony. The room was super roomy and clean. The shower was PHENOMINAL. The breakfast was fantastic and the bed was dynamic!! The staff were sweet and helpful. It was quiet and close to the beach and the quaint town of Encinitas was only a block away! Will definitely be back.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am so pleased to hear that you enjoyed your stay. Thank you for sharing your experience.

"Weekend Getaway"

4
18/01/2016

Had a great weekend here at Best Western Encinitas. It's our second time staying there and we love how close it is to everything in North County. It would be nice if they could get the musty smell out of the rooms, though. I noticed it both times we've stayed.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. Guest comments are always appreciated and you can be assured that we will look into the problem you stated. We look forward to seeing you again.

"Great place to stay with family and dog"

5
06/01/2016

This is a great hotel for traveling with family and a dog. The rooms are spacious and it's great to have a kitchenette. My kids love the pool and we love being so close to great shopping, the ocean and beaches.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to tell about your enjoyable stay with us. Hopefully, you will be back to see us again soon.

"Location, Quality and Value"

4
03/01/2016

We stayed just one night to attend a party in Encinitas. This hotel exceeded my expectations in terms of the size and quality of the room. We had a nice king sized bed, there was additional seating, a desk and a very large, private balcony. The location is walk-able to Hwy 101 where there is shopping, dining and entertainment, as well as an easy walk to the beach. Great Value.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. I am pleased to hear that you enjoyed your stay and we hope to see you again soon.

"Surprisingly good"

4
02/01/2016

We arrived on the afternoon of New Years Eve. We were greeted by a friendly staff. Our room was very spacious and extremely clean. We had a lovely view from our balcony at a sliver of ocean. It provided a beautiful sunset.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Your review is very much appreciated. Thank you.

"find another place to stay"

2
30/12/2015

worst hotel bed ever - ended up sleeping on the floor-knowingly put us in a room with heat not working - serviceman took 30 minutes and could not fix it - ended up changing rooms-why put us there at all?

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am so sorry to hear about your disappointments with your stay with us. We will certainly work harder to improve our guest's experience.

"Comfortable stay"

5
28/12/2015

Blocks from the beach. Outstanding stay! All employees helpful and friendly. All the rooms are updated with nice amenities. would love to spend an extended stay at this facility as its close to town and plenty of shopping.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review our hotel. It will help others when choosing a hotel in Encinitas. We look forward to seeing you again.

"The turn around"

4
27/12/2015

Claudia the manager was a doll sick and all she went out of her way to turn my first impression of the staff around. i really do appreciate the way she handled the situation with understanding. i enjoyed the rest of my stay place was very nice and quiet and i will and do plan on returning.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. I have shared your comments with Claudia and hope to see you again soon.

"One night stay"

5
16/12/2015

Easy access from the freeway although you may have to look for the driveway entering the property as it is a little hidden at least for us. Very clean room, quiet although this was during the week. Pretty view from balcony. Friendly staff.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
So pleased to hear that your stay was enjoyable. Thank you!

"Nice hotel."

4
06/12/2015

A good place to stay at a competitive price. Large rooms with a great shower. Nice view on the northern exposure rooms. Down side is access to the hotel as you have to drive through a Denny's parking lot if you are coming from I-5.

Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. It helps to let our future guests know about entering through Denny's to come up the hill instead of making the U-turn.

"Check in with a Zombie"

1
30/11/2015

Registration staff was brain dead, gave no welcome upon arrival - just "I'll need a credit card and ID" They did not have the room we requested a month prior to reservation date. Staff gave 3 different excuses as to why our room was not ready, why our request for an ocean view room was "lost in the system". Room was adequate but it would have been nice if there was TOILET PAPER in the bathroom!!??!! At checkout, didn't even get a "Good Morning" or "How was your stay?" only "I'll get your receipt in a moment" Cold, uncaring, zombie-like staff. Was not made to feel welcome at all. Not all Best Westerns are like this, but if you're in the San Diego/Encinitas area, check out the Holiday Inn Express - you'll probably have a much better stay.

David P, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Wow! It looks like we dropped the ball during your stay with us. I apologize for not giving you the customer service you deserve. We will work harder to make your stay memorable if your travels bring you back to Encinitas.

"Pleasant Visit"

4
29/11/2015

Had always wanted to stay at Moonlight Inn. Although it is older, it was a very comfortable visit, the staff was very helpful and friendly, breakfast was very good, the room was very quiet and large, the beds and pillows were very comfortable. Had to ask for a microwave, but had it in less than 10 minutes. Great visit.

David P, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your kind review. We are pleased that you enjoyed your stay and look forward to seeing you again.

"Nice hotel, once you can find it"

4
29/11/2015

This is a nicer-than average hotel, reasonably priced for the area. The location is great. However, if you will be arriving after dark, be sure you get explicit directions how to get to the hotel. It's on the south side of Encinitas Blvd., between Hwy. 5 and the Pacific Coast Hwy. (That's the easy part.) Finding and accessing the driveway can be challenging!

David P, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. I appreciate your comments and hope to see you again.

"New upgrades"

4
24/11/2015

We've stayed at this hotel many times. It is easy access to the beach, race track, Sea World, etc. The new upgrades to the kitchenettes and breakfast room are nice. The freeway noise is a bit loud at times, but the rooms are quiet. Dogs allowed and most rooms have a great ocean view.

David P, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review our hotel. We look forward to having you back again when your travels bring you to Encinitas.

"Ocean and Sunset Views"

5
22/11/2015

Hot breakfast with apple fritters and donuts !! Really ? Yes, and I'm from the South too ! This is my hotel preference for trips to San Diego. Convenient to walk to Moonlight Beach and the PacificOcean, and quaint town of Encinitas with it;s shops and dining options. The rooms DO have Ocean and sunset views also.

David P, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Your review was very much appreciated. We are happy to hear that your stay with us was memorable and look forward to seeing you again. Thank you.

"Room/View was Nice!"

4
20/11/2015

Overall a decent stay. Room was very nice and clean with a balcony view of the city/ocean. Only complaint was not an easily accessible changing/restroom for the pool area. Breakfast was good. Had a good night's sleep. Would stay again.

David P, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review our hotel. We look forward to having you stay with again.

"Brrr, cold showers!"

2
18/11/2015

Our room was clean, bed was comfortable, but we were not happy about the "cold showers". The water pressure in the sink just trickled out and it made it difficult to even wash your hands or brush your teeth! We complained at the front desk and they said they would have it adjusted by the repair man. They never did. Then we found out from many of our friends that were staying there, that they had no hot water either, and when they complained, they were told at the front desk, "it is what it is." It was not an isolated problem. Our room was located on the third level and the elevator was out of service. However, there was no sign on it saying it did not work. We had to carry our luggage up 3 flights of stairs. Then to top off the weekend, our group had reserved the recreation/breakfast area for our reunion dinner which was catered, and they couldn't find the key to unlock it! There were about 50 of us, all standing out in the cold. Finally, after an extended period, we got in. Then at 9:00 pm, security came in and told us we all had to leave immediately, and he started clearing off our tables of food and drinks. We explained that they made us wait out in the cold because they couldn't locate a key, and we thought they might extend the courtesy of letting us stay a little longer. The security guy said very rudely "get out now!"

David P, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I am so sorry we were not able to meet your expectations. Your feedback will help us to improve. Thank you.

"Unique Architecture"

4
17/11/2015

Third time I've stayed here. Originally selected because of the unique architecture (I'm an architect), but have returned because it is affordable, convenient access from freeway and to Encinitas restaurants, plus decent breakfast bar included. I've always visited in November so never tried the pool. If you can get a west end room on the upper floors, there is a horizon view of the Pacific.

David P, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We appreciate your feedback and look forward to having you stay with again.

"Great place and great value"

5
12/11/2015

Very clean, very quiet, up to date. Quiet and comfortable. Excellent hill top location. Beautiful pool and breakfast poolside was very well done. Big screen TV's free paper it was relaxing and very enjoyable.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. Your comments are very much appreciated and look forward to seeing you again.

"Stay here every time in the area"

5
11/11/2015

Get the ocean view, it's worth it. Breakfast is pretty good. Beds comfy and love the covered parking. Internet can be tricky with Mac, but use the tech support phone number, and they are helpful. Hot tub not as hot as I would like, but it is warm and clean.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your comments. We are happy you enjoyed your stay with us and we look forward to seeing you again.

"Local stay for couple with dog"

5
09/11/2015

Nice hotel. We stayed at the Best Western because our house was being tented for termites. We liked that they took dogs and it was very close to our residence. The stay was just perfect and the price was reasonable. The front desk staff was very helpful and got us into the room early since my wife had a bad cold.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. I'm happy we were able to accommodate you and hope you will come back again.

"Great location"

5
30/10/2015

A great location in Encinitas. The hotel is well maintained and the breakfast is well done. Plenty of parking. Close to the beaches and parks. It is a pet friendly hotel with a potty area close to the rooms. The room was spacious with a large balcony. The only distraction is the road noise can be heard with the door open to the balcony.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We hope to see you again when your travels bring you back to Encinitas.

"My Trip"

3
30/10/2015

Very, Very Bad front desk service!!!!!!!! Called ahead to make sure rooms were ready. When we arrived one room was ready and the other wasn't. Stood there for 20 min. while she tried to get it together. When our other room was ready it was an hour later and not next to the other one as it was supposed to be. Check out was just as bad

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Wow! I'm sorry we dropped the ball and was unable to meet your expectations. I will share your comments with the staff and work towards improvement.

"Very Good For Older Motel"

4
30/10/2015

Excellent beds, clean room and grounds, quiet room despite railroad and freeway nearby, rooms need to be updated (bathroom recently partly remodeled but insufficient lighting and government water pressure regulator), breakfast okay, room WiFi too slow.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you very much for taking the time to review our hotel. We will work on the items you mentioned and hope to see you again soon.

"Check in"

4
30/10/2015

Only one problem with my stay... I showed up at 3:45pm and my room was not prepared yet. I had to wait in my car for 45 minutes before my room was ready. Otherwise, the stay was nice, the breakfast was good, and my rest was fine.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I appreciate your comments. We will work towards that speedier check in for your next visit. Thank you for letting me know.

"moonlight beach"

5
30/10/2015

lovely hotel, clean friendly and welcoming, beautiul beach and stunning town. Great shopping close by with amazing restaurants. Suitable for all ages and tastes. Had a fantastic time, loved it there will definitely go again

"Perfect Location"

5
27/10/2015

I have stayed at this hotel many times and each time I love it even more. The staff is excellent! The beds are so comfortable that I never want to leave them. The location to the freeway, and beach are fantastic. The value for what you get cant be beat!

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for sharing your experience with us. We certainly appreciate your business and look forward to seeing you again soon.

"Excellent Stay"

5
27/10/2015

We stayed 2 nights and thought the hotel was great. The rooms are very large (had room with 2 queen beds). Encinitas is a cute town, night life, good restaurants, and walking distance to ocean. The hotel is well maintained; breakfast area quite large (cabana next to pool).

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. Your comments are very important to us.

"First class service"

5
27/10/2015

Hotel a little old fashioned but extremely clean and tidy. breakfast was good with plenty of options. Staff were amazing in particular one lady (Marcia i think her name was) who i was amazed told me she was new. She had every detail perfected and couldn't do enough for me every time i spoke to her or requested assistance the only down side to this hotel is there is no bar or restaurant. I will be back to stay here next year without fail. Thanks to superb customer service...!

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to let us know about your stay. I will share your comments with the staff and we hope to see you again if your travels bring you back to Encinitas.

"Best western"

2
26/10/2015

Poor service. Reservation accuracy dis organized. Ran out of towels and we had to wait for clean ones. Too pricey for hotel. Breakfast ok. Good location-can walk into town. They provided no special services-we needed garments ironed. Went to cleaners across the street and they charged too much without cleaning. Water pressure poor. Small pool-not enough chairs around pool. No vending machine near pool or towels provided.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We appreciate your comments. We are always working towards a memorable stay for our guests. I am sorry we did not meet your expectations this time. Please come back again when your travels bring you to Encinitas.

"Love staying here when in the area"

5
25/10/2015

My family and I love the price, the location right by the beach and close proximity to LegoLand. The rooms are nice and comfortable. There is plenty of parking. There are really good restaurants in the area and we love Moon Light Beach which is in walking distance.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
I was very happy to hear that your stay with us was enjoyable. Thank you for taking the time to let our future guests know about our property.

"The best Best Western yet!"

5
24/10/2015

Plentiful parking, right next to train station (yet we heard NO noise!), a stones throw to beach and Main Street (HWY 101) where lots of restaurants and shops to walk around in and check out... Rooms are super spacious with stocked kitchen (dishes etc), 2 tvs, and very spacious balcony (no ocean view for us but it was still pretty nice). Very cozy beds too! A real gem! Highly recommend!! But if you're physically disabled in any way, this place is on top of a hill so coming in and out could pose a challenge.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We hope to see you again soon.

"Vacation Base"

4
23/10/2015

The hotel was well kept and comfortable. Our room was spacious, with well appointed amenities. Close to transit and the beach. The Coaster is right down the street, to get you to San Diego and major attractions, without having to pay high prices for a hotel in the city. Plenty of free parking. Wi-fi was spotty, and breakfast was nothing to speak of, so we found great diners in the area. Great spot to make a base camp for vacation.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Your review was very much appreciated. Thank you and come back to see us soon!

"Excellent!"

5
22/10/2015

My husband and I had a great time at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach. The personnel was super nice at front desk, the room was very clean and the hotel very quiet. They have a nice breakfast next to the pool. Good view from the room with a big balcony area. I loved the fruit flavored water they have in the lobby!!! :)

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We are very pleased that you enjoyed your stay. The infused water in the lobby is always a big hit.

"Staff was weird"

3
20/10/2015

The rooms are sad and dated. No blow dryer in the room for this price was surprising. Cleaning staff didn't seem to care that they were in our way trying to get to breakfast. The rooms don't smell very fresh. Room deoderizers would only mask it.

"Great Location"

4
20/10/2015

I've stayed at this hotel the past two trips to Encinitas. Very convenient location, the hotel is very well kept and clean. The only "negative" I could say is the bathroom sink area is very small, especially for woman. Not enough space for countertop use.

"Surf trip"

5
20/10/2015

Whenever we can get the right price we stay at BW. No other hotel in the area compares. Walking distance to Moonlight beach, Whole Foods, Encinitas Surfboards, Hansons Surfboards, Swamis, Cardiff reef, San Elijo, lots of stores and places to eat.

"good location"

4
19/10/2015

location great to see area and near ocean. view from balcony was nice, could see ocean in distance. food and shops nearby, and I-5 blocks away to ease travel. food here was good and presented well, nice area to eat and relax with breakfast. one of the better best westerns I have stayed at.

"Thoroughly mediocre, with ants galore."

2
18/10/2015

It really wasn't good. There were loads of ants, the beds are too soft, the TV and wifi are slow, the breakfast is totally forgettable, and it is difficult to enter the joint from I-5. It is lousy value for the price and I can't recommend it.

"A+ location and $"

5
15/10/2015

Great location, walking distance to town and beach, comfy clean rooms, attentive staff, complimentary poolside breakfast. We arrived in town having reservations elsewhere. That property was so horrible we checked the BW and they accommodated us immediately. We are on 3rd floor and have ocean view from our balcony. The property is friendly, clean and convenient. Bonus, it won't break your budget.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
We are very happy to hear that your stay with us was enjoyable and we hope to see you again when your travels bring you back to Encinitas.

"Location, location, location..........."

1
13/10/2015

We stayed here for four days and three nights and you would be hard pressed to find a better location near the beach and shopping streets. Easy walking distance to Moonlite Beach, restaurants and boutique shopping. Hotel is very nice and has all amenities you would expect. Most rooms have ocean views and spacious balconies. Service was great in all regards and personnel are exceptionally polite. Self serve buffet breakfast by the pool was very good and you could eat inside or by the pool. Looking forward to returning.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to let others know of our beautiful hotel and our fantastic location. We look forward to having you come back and stay with us when your travels bring you back to Encinitas.

"beautiful location"

4
08/10/2015

I love coming to this place. It is a great for relaxation. There is alittle walk down to the beach, which is beautiful. The restaurant on site though is not done, and was disappointing to see this...as it has been in remodel mode for a long time. Only complaint is there weren't any chaise lounges on the patio to relax on. Breakfast is great!!!

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. I appreciate your comments and you can be assured that we will have the restaurant back as soon as we complete a few more remodel projects. We look forward to having you back again soon.

"comfortable"

4
06/10/2015

We came for a wedding, so probably paid a little less. Pleasant room with comfortable bed. Only problem was setting up the Wi-Fi, which required much time and several calls, and had to be repeated each day.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your review. We appreciate your comments and pleased to hear that you enjoyed your stay. I will look into the internet issues you mentioned and get this problem corrected.

"not a motel, a hotel"

5
28/09/2015

Great spacious room, very comfortable beds. Felt like a considerably nice hotel room at motel prices. I would definitely stay here again on future trips to Encinitas. The location is great too. It's walking distance to downtown and Moonlight beach.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for taking the time to review our hotel. I am happy to hear that we met your expectations and look forward to having you come back to visit again soon.

"The Best Value in North County"

5
14/09/2015

LOVE to stay at this hotel !! Took my wife with me on this business trip. Great location, and short walking distance to the beach and village of Encinitas with boutique shops and a variety of quaint and quality dining establishments. The 1 bedroom suite provides plenty of space with adjusting to 3 hour time difference and has an extremely large balcony - most with ocean views. The free breakfast has plenty to offer and is very convenient for a fast start for the day.

dperry100, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
Thank you for your comments. We are very pleased to hear that you enjoyed our location and property. We look forward to having you and your wife come back for another visit.

"Roomy Hotel"

4
11/09/2015

We loved the size of the hotel room. The staff were friendly overall. Location is great also; easy access to the beach, downtown Encinitas, and 5 Fwy. The only improvement I would like to see is maybe the sofa bed can be updated, the corner was worn.

"Nice but....."

4
11/09/2015

Nice hotel, looks like it could use a little updating. The view was gorgeous from our room. Only problem was we were there for a wedding and were in one of the "Family Suites" and told there were cots, blankets and pillows available. When we arrived after the wedding we could not get any cots or bedding as they were out. Unfortunately 2 children slept on the floor, on the pillows from the Sofa Sleeper in the room. The continental breakfast was ok, but they seemed to have a major issue with their drink/coffee machines.