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Best Western Hotel Sunnybank Star Motel, Eight Mile Plains

3.5/5  - basé sur 170 notations.
223 Padstow Road, 4113, Eight Mile Plains, Australia - Ver el mapa
Best Western Sunnybank Star Motel - Vista Exterior El Best Western Sunnybank Star Motel se encuentra en el centro de Eight Mile Plains. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Alójese en este hotel y complejo de apartamentos con certificación medioambiental y de gestión privada. El Best Western® Sunnybank Star Motel se encuentra ubicado en el distrito de residencial de Eight Mile Plains. Nuestro hotel está situado a poca distancia del estadio ANZ, a 15 minutos del distrito central de negocios y a 30 minutos de las terminales de vuelos nacionales e internacionales del aeropuerto de Brisbane. El hotel está situado frente a la parada de autobuses hacia el centro de Brisbane, que tienen una frecuencia de 15 minutos. Los huéspedes que se alojen en este galardonado motel podrán disfrutar de la cercanía a las autopistas M1 (Gateway Freeway) y M3 (Southeast Freeway). Los populares parques temáticos y de atracciones de Gold Coast se encuentran a tan sólo 30 minutos de nuestro hotel. El Best Western® Sunnybank Star Motel cuenta con 60 habitaciones magníficamente equipadas, 21 de las cuales son apartamentos de dos habitaciones con todos los servicios (la mayoría incluyen autoservicio de lavandería). Acceso gratuito a Internet inalámbrico de alta velocidad de banda ancha en todo el hotel, incluso en el exterior. El hotel destaca además por su magnífico restaurante, piscina, barbacoa y estacionamiento gratuito. El restaurante del hotel ofrece sus servicios para congresos y celebraciones con capacidad para un máximo de 400 personas. El Best Western® Sunnybank Star Motel se encuentra ubicado a poca distancia de una gran cantidad de atracciones y actividades locales, entre las que se incluyen el Chandler Swimming Centre y el centro comercial Westfield Garden City. Nuestro hotel es la opción de alojamiento idónea si desea asistir a los eventos celebrados en el centro de convenciones y exposiciones de Brisbane. Si deseadisfrutar de un profesional servicio de atención al cliente y de una magnífica ubicación en Brisbane (Eight Mile Plains), realice hoy mismo su reserva en el Best Western® Sunnybank Star Motel. Disfrute de su estancia en nuestro hotel. Nuestro hotel admite MasterCard y Visa. Recargo del 2 % para tarjetas American Express, Diners Club y JCB.

Best Western

Hotel Sunnybank Star Motel

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Los puntos fuertes del hotel

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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 170 huéspedes
NOTA EMITIDA
Excelente
49
Muy bueno
63
Normal
28
Malo
20
Pésimo
10
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
8
De negocios De negocios
52
En familia En familia
44
En pareja En pareja
48
En solitario En solitario
11
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Accommodation"

5
03/10/2018

We had a LOVELY stay, thank you. The bed was sooooo comfortable!. Thank you for moving us from room 3 to 25. Was so much better. 3 would have been very noisy but didn't hear anything in 25 and you were Sooo accommodating about upgrading us. Will probably stay here next week on the way back. Thanks Felicity Sent on the go with Vodafone

"Noisy dirty and thoroughly disappointing"

2
30/09/2018

This Motel is awful - I had to clean the bathroom before using the shower, it was unbearably noisy in the wee hours and the televison reception is almost non-existant. Despite asking for assistance regarding the television nothing happened, the noise continued for 3 nights, and the cleaning did not improve.

"Room was dirty"

2
26/09/2018

Negatives - my room was noisy, hardly slept, other patrons kept waking me, bathroom was dirty and my bins hadn't been emptied. Positives - staff cheerful and friendly, and linen was clean. Nice coffee shop just across the road, and good chinease restaurant right next door.

"Roadhouse nights sleep"

3
24/05/2018

Stayed her before but not anymore. It's to noisy and as a result almost impossible to sleep at night. Constant traffic going past and the odd hoon driver doesn't help. The rooms are ok shower not that fantastic. Basic features of a standard style motel. There is easy access to the nearby shops and garden City isn't more than a ten minute drive. M1 and Gateway motorway easy to access. Nearby Chinese restaurant charges back to rooms. Parking is plenty and staff are helpful.

BWSunnybankStar, receptionist at Best Western Sunnybank Star Motel, responded to this review
Hello Getontracc, We are sorry you didn't enjoy your stay. We are close to a road but do have rooms away from the road. Unfortunately we have no control over the odd HOON As you say we are located in a very convenient position with shops across the road, city bus at our gate every 10 minutes and a few minutes to all major highways and the excellent Oriental restaurant on our property Should you come back please request Executive room away from the road. Kind Regards Sherry(Reception Team)

"Very nice and comfortable"

5
28/04/2018

The room was really clean and nice. It had a comfy bed, pillows and couch and a nice bathroom. There was a toaster and electric kettle for making tea or coffee. The wifi is fantastic. It is also close to good food. It was a really enjoyable stay.

BWSunnybankStar, Front office at Best Western Sunnybank Star Motel, responded to this review
Hello Guest, Thank you for the review. We are pleased you enjoyed your stay and that you found ever thing satisfactory. Hope to see you again. Vicki (Reception Team)

"Horrible Stay ever"

1
24/04/2018

This is very typical budget motel but the price is about the same like other 3-4 star hotel / apartment rate . Pillow too thin, bed too soft, stink toilet, unfriendly staff and worst ever stay so far during our inter state journey

BWSunnybankStar, Front Office Manager at Best Western Sunnybank Star Motel, responded to this review
Hello Apple2018850, Thank you for the review,but a little confusing. We have the very best beds that are in excellent condition. They do have a topper on them for the comfort of our guests,however you must prefer a hard bed. Re the pillows,We can only apologize that they were not to your expectation,however ,there are 2 on the bed and another 2 spare in the ward robe. Stink toilet,Did you report to reception so we could address the issue?? We have very friendly and the most helpful staff which is very important to us. It would be nice to know when and what room you stayed in so all issues could be Again,we can only apologize that we didn't meet your expectations. We wish you well with the rest of your journey. Kind Regards Sherry (Reception Team)

"great place"

5
14/04/2018

Great location for my needs, staff very helpful and friendly, rooms very clean.l will stay here again, have in the past but different owners now l think. Full oven in the room we had, so was great to warm our Hot Cross Buns in.

BWSunnybankStar, Front Office Manager at Best Western Sunnybank Star Motel, responded to this review
Hello, Thank you for the review. As you say we are in a great location. We work hard to make our guests stays as comfortable as we can. Hopefully we can accommodate you on your next stay in Brisbane. Kind Regards Sherry (reception Team)

"Town House Stay"

4
02/04/2018

Very reasonable price for such big two bed room town house. I arrived the motel at noon which was earlier than the check in time but I was lucky enough to get an early check in. Be aware that there is no cleaning service when you stay at the town house.

BWSunnybankStar, Front Office Manager at Best Western Sunnybank Star Motel, responded to this review
Hello bverve, Thank you for your comments. We are pleased you enjoyed your stay. The Town Houses are advertised as self serviced,hence non serviced by our staff. Kind Regards Sherry (reception Team)

"Happy with our stay"

5
11/03/2018

Stayed with our kids for a single night, somewhat reluctant after reading some of the reviews, but was pleasantly surprised. Room was clean, quiet and beds super comfortable. Pool was fine and well maintained and staff were very nice. Quite happy and would stay again

BWSunnybankStar, Front office recepetionist at Best Western Sunnybank Star Motel, responded to this review
Dear Ms Puk, Thank you for your positive feedback and continual support in Best Western Sunnybank Star Motel. We are delighted you enjoyed the cleanliness of the room, pool and our friendly staff. Our front office team always try to provide the best service to guest and housekeeping team puts a lot of effort into each room and it's always good to know that our efforts are recognised. I will be sure to pass on the message to our Housekeeping Team :) We look forward to welcoming you again in future when you're here at Brisbane :) Kind Regards, Vicki Front Office Team

"Great town houses for a family stay"

4
04/03/2018

We had a couple of families book two town houses for the weekend. We had adjacent units and had a terrific time, including Sunday BBQ breakfast by the pool. The units had great air-con which was very important with the Brisbane weather this time of year. There is a Spar just over the road for provisions and some great local takeaways.

BWSunnybankStar, reception team at Best Western Sunnybank Star Motel, responded to this review
Hello Steve, Thank you for being our guest and completing the review. We are pleased you enjoyed your stay We strive hard to make our guest stay pleasant. We have in the past 2-3 years made many improvements to the property , air conditioners,stoves,lounge suites ,carpet, bed linen and in the process of re tiling floors., so nice to get the comment re the aircons and the pool area which is great for a get together. We are located in a great spot with the shops across the road and the bus at our gate every 15 minutes to and from the city Thank you and love to have you stay again if in Brisbane. Kind Regards Sherry (Reception Team)

"Smelly hotel"

1
28/02/2018

The room was filthy the couch smelt of urine and the bathroom had a plumbing problem which made the whole room stink. Don't think i will ever stay there again. The room needs to be fixed the couch thrown away

Yanting T, Front Office Manager at Best Western Sunnybank Star Motel, responded to this review
Hello Guy, Thank you for the feed back. We are very sorry that you had an unpleasant experience at our motel. We take pride in our rooms and try to make guests stay as comfortable as possible. We have checked the room that you were in, and cannot find the urine smell. However, we have done a full couch cleanup upon check out. We are sorry you did not enjoy your stay, but please report to reception ASAP in future so we can see and deal with issues you have. Again,Thank you for the feed back.

"Extremely Poor Value"

1
18/02/2018

The price was significantly more than advertised. The only positive was that it was clean. It is an old poorly maintained motel. Insufficient parking spaces for the number of rooms. Reception comment was "first in best dressed"!. Bathroom door was swollen and required a sharp two handed pull to open. Aircon was mounted high on the wall but no remote available. TV remote inoperable. Bathroom exhaust fan so out of balance it made the whole room vibrate and was embarrassing if used in the middle of the night. Very noisy.

BWSunnybankStar, Front Office Manager at Best Western Sunnybank Star Motel, responded to this review
Hello Chris G, Thank you for the feed back. We are sorry you didn't enjoy your stay. Not sure what room you stayed in so can't check problems. We try hard to make our guests as comfortable as possible, so should you have a problem please report to reception so problem can be rectified. Re parking,it's not first in best dressed,it's non designated parking and we have parking for more than 2 cars per room. Will address our staff on that comment. Could you please give us a call re room charges as should not be more than advertised price. Kind Regards Sherry

"Valuable hotel"

4
21/01/2018

Free parking. Two bedroom town house booked. Clean and big. Facilities good except a bit noisy of the drainage. Besides, no free housekeeping is provided. Staffs' attitude are good. A small shopping mall is opposite to the hotel.

BWSunnybankStar, other at Best Western Sunnybank Star Motel, responded to this review
Hello Jethroxavier, : Thank you for the review.We are pleased you enjoyed your stay. Re the noisy drainage,we will check all rooms but please in future report to reception so that we can correct problem ASAP. The Town Houses are self serviced so no the housekeepers do not come to your room. Will pass your message re staff attitude GOOD to our staff. Look forward to accommodating you again if in Brisbane.. Kind Regards Sherry (Reception Team)

"Poor cleaning makes this place a let down."

2
11/01/2018

We travelled to Brisbane and found that the accommodation near to where we were attending a family event was unavailable so we opted for this place about twenty minutes away. Not the best choice. Our room was not properly cleaned with food residue in the room fridge, mould in the bathroom, rubbish in the desk drawer and a distinctly faecal smell in the bathroom/toilet which could only be moderated by placing flowers from a jasmine inside to take away the foul smell. The pool however was warm, well maintained and refreshing. Definitely off the go to list for the future.

Yanting T, Manager at Best Western Sunnybank Star Motel, responded to this review
Hi Eddie, Thank you for your feedback regarding your stay. We are disappointed to read your comments regarding your stay and our housekeeping. This is not normal and not our usual standard and I can only apologise. If you had reported this to reception we would have dealt with the issue immediately. I am not sure what room you stayed in so it's difficult for me to address the housekeeper. However, this issue will be addressed at our upcoming staff meeting. Thank you for your positive review regarding the pool. We do very regular maintenance and always strive to provide the best we can for our guests. Again, thank you for your feedback and I hope you will be our guest in the future if you need accommodation in Brisbane again. Kind Regards Ting Manager

"Great value"

5
10/12/2017

This was my first experience in a motel and I was pleasantly surprised.. Very clean, white sheets, amenities, clean bathroom, TV and air-conditioning. Plus there's shops across the road as well as a bakery and cafe and a great Chinese restaurant next door for dinner. I would definitely stay there again for next trip to Brisbane.

BWSunnybankStar, receptionist at Best Western Sunnybank Star Motel, responded to this review
Hello 4Carmenlem Thank you for being our guest and completing the review. We are located in a great spot with the bus at our gate every 15 minutes to and from the city,restaurant on our property and other shops across the road. We are pleased you enjoyed your stay. We strive hard to make our guests as comfortable as can be We look forward to accommodating you again on your next trip to Brisbane. Kind Regards Sherry (Reception Team)

"Good motel with excellent Asian cuisine restaurant."

4
06/11/2017

An average looking motel but with excellent renovated rooms. Feature was the adjacent Asian restaurant with great meals, very professional. Only complaint is ease with which you can be confused about vehicle access from a very busy main road but a bit of creative thought will get you there in the end.

BWSunnybankStar, reception at Best Western Sunnybank Star Motel, responded to this review
Good morning Brendan, Thank you for posting a review. As you say we are a older looking motel but we do work hard to keep it as modern as we can. We are constantly renovating or replacing. We have recently replaced all air cons, re carpeted the whole motel replaced blankets with new bed covers and currently waiting for some new furniture to arrive. Restaurant is excellent plus many shops across the road. Agree with the entry comment but unfortunately out of our control. Hope to see you on your next visit to Brisbane. Kind Regards Sherry

"Another return visit"

4
31/10/2017

Spacious rooms, great breakfast and friendly welcome from all the staff. This venue is only a few minutes drive from many great dining places and is easy to locate when coming north from the Gold Coast.

BWSunnybankStar, reception at Best Western Sunnybank Star Motel, responded to this review
Good morning Tery, I would like to thank you for staying at Best Western Sunnybank Star Motel And Apartments on your return visit to the Brisbane Area. Your kind words are much appreciated and it was a pleasure to have you stay at our property. We look forward to seeing you again soon. Will pass your nice comments to our staff Kind regards Sherry

"Good location"

3
28/10/2017

Stayed here before we paid extra to upgrade to rooms we had before as the ones at the rear felt tired and a bit smelly but had a garden area at rear handy plenty of parking no laundry or dishwasher in 2 bedroom apartments good shops across the road handy to everything

BWSunnybankStar, reception at Best Western Sunnybank Star Motel, responded to this review
Good morning Moon Poppies, Thank you for being our guest and completing the review. We hope you enjoyed your stay. Re smelly,you didn't mention this you said wasn't as nice as your last stay. You stayed in the Apartment on your last stay however reserved a Town House this time We did move you from Town House to Apartment. Re the extra charge this was only applied for one night as you stayed 2 nights. We do not advertise apartments as having laundry nor dish washer. We do have a guest laundry on site. We apologize if you were disappointed. We thrive to make our guests stay as good as they can be,and are constantly renovating or renewing. Again, thank you for being our guests We hope we can accommodate you on your next visit to Brisbane. Kind Regards Sherry

"Good location but needs a good cleaning"

3
21/10/2017

The bathroom floor and vanity had not been cleaned properly. Bed is comfortable and the location is very good. From here you can access the motorway both north and south very easily. They give you a parking voucher for your car dash

BWSunnybankStar, Receptionist, at Best Western Sunnybank Star Motel, responded to this review
Hello Welovetravelling01, Thank you for being our guest and completing the review. Re the bathroom cleanliness,was this reported to reception? We thrive hard to make our guests comfortable,we are slowly renovating however no excuse for dirty bathroom. We will address our housekeepers re this issue. Hopefully we can accommodate you on your next visit to Brisbane. Kind Regards Sherry

"Disappointed"

2
15/08/2017

We stayed at this motel on 9 and 10 August having booked and paid for 3 nights. We decided to after two nights to move on as was unwell and could not sleep at night because constant and heavy traffic noise. For these reasons we had thought we would move after 1 night but decided to give the place another try. A request for refund was declined with the response we should have given 24 hours notice, we were not aware of that requirement and, in any event, would have thought that advice at around 9.00 on the day would been adequate. We would have to think twice about using a Best Western establishment in the future, bearing in mind we referred to itsCentral Administration and have had no reply. John Cushway

BWSunnybankStar, receptionist at Best Western Sunnybank Star Motel, responded to this review
Good morning John, Again thank you for your review. The review has been replied to twice so not sure why you have had no response as you say. As explained at the time our cancellation policy is 24 hours notice however we would speak to our management but after checking your reservation you booked a non refundable reservation on line which is NON refundable. An email was sent to you on the same day explaining we had spoke to management and sorry no refund. This email did bounce back to us and was resent the following day We can only apologize for the traffic noise but as you said you come from a very remote area so very sensitive to any noise. Re not feeling well,we hope you are feeling much better now,there are a lot of nasty bugs in the air at the moment. As a valued customer we appreciate your feed back and hope we can accommodate you in the future. Kind Regards Sherry

"great place"

5
03/08/2017

I found this accommodation handy to everything I need. Transport and food. Public transport right at the door and a varied choice of place to get meals from. Except that the traffic was a bit noisy at peek hour I can not fault this accommodation. Service was excellent

BWSunnybankStar, receptionist at Best Western Sunnybank Star Motel, responded to this review
Hello Kbrigg, It was a pleasure to have you as our guest and thank you for completing the review. As you mention we are in a great location with the transport at our gate every 15 minutes and the shops across the road. Unfortunately traffic at peak hour is a little noisy but generally is good. We are working hard to make guests stay more pleasant with new carpet,air cons linen etc. again thank you and hope to accommodate you on your next visit. Regards Sherry (Reception Team)

"Shaort lesuire stay"

5
30/07/2017

The hotel is very well situated with easy access from 2 streets, plenty of car spaces, good amenities we had a large room well equipped, a small well appointed shopping centre is across the road, good place to stay for a stay in Brisbane

BWSunnybankStar, Front Office Manager at Best Western Sunnybank Star Motel, responded to this review
Good afternoon Thank you for being our guest and completing the review. We are located in a great spot with the bus at our gate every 15 minutes to and from the city,restaurants and other shops across the road. We look forward to accommodating you again on your next trip to Brisbane. Kind Regards Sherry (Reception Team)

"Great motel"

5
29/07/2017

The Sunnybank Star is a well-appointed and well-run motel. The room was a good size, clean, functionally furnished and well-equipped (iron, toaster, cooling/heating air conditioner, etc). The reception staff were very friendly, helpful and efficient. Our booking inckuded breakfast but as breakfast was only available on weekdays we were provided boxed breakfasts which were sufficient. Also as we arrived later and departed earlier than the reception hours there was an easy and secure process to getting and returning the room card.

BWSunnybankStar, Front office receptionist at Best Western Sunnybank Star Motel, responded to this review
Dear our valued customer, Thank you very much for staying with us, we are so delighted to see you enjoyed your stay. We keep making efforts to maintain our facilities in high standards, and our housekeeping staff members always work hard to keep the rooms clean and spotless. We look forward to welcoming you again in the future when you are in Brisbane. Warmest regards

"Went above and beyond!!"

5
19/07/2017

This motel was great and went above and beyond what I expected after a mix up with the reservation (not motels fault at all) They treated me wonderfully well and found a room for me when I was in a jam. Would highly recommend.

BWSunnybankStar, Front Office Manager at Best Western Sunnybank Star Motel, responded to this review
Hello Pippa, Thank you completing the review. It was our pleasure to have you as our guest and always happy to assist. We are glad we were of some help. look forward to having you stay if in Brisbane again. Kind Regards Sherry (reception team)

"Holiday Visit"

3
10/07/2017

Office and cleaning staff were lovely, cannot fault, but facilities need upgrading. Bed was not comfortable and we were there 2+ weeks. Bathroom needs some alteration and electric jug was rusty, could not fit under water outlet in basin; had to buy a plastic jug to fill. VERY noisy, hard to sleep. So sorry, but would not stay here again.

BWSunnybankStar, Manager at Best Western Sunnybank Star Motel, responded to this review
Hello Freebutterfly_3 Thank you for being our guest and completing the review. We take your comments very seriously. We have recently upgraded our rooms with new carpets and new beds. However, we are very sorry if the bed wasn't soft/hard enough for your liking. We would change your room immediately had you mentioned it to the staff at reception. Re the jug issue we apologize re the rusty element and have taken on board your comments and have ordered smaller jugs that will fit under tap. We look forward to having you stay with us again and we will definitely hope to provide you with a more enjoyable stay.

"Stop people smoking outside of motel rooms"

3
20/06/2017

Bad smokers outside of room and we had trouble breathing fresh air as smoke was coming in under door and through the breakfast serving door crack. I thought that people were not allowed to smoke close to front doors of motel guest.

BWSunnybankStar, reception at Best Western Sunnybank Star Motel, responded to this review
Good morning Graham, Thank you for completing the review. Unfortunately people will always break the rules. I can only apologise for the discomfort that the smokers created. We always request our guests to be 15 metres or more from the fringe of the building to smoke. Had you reported this to reception we would have moved the guests far from the building. As a valued customer we do appreciate the feed back and will do random checks for any one smoking. Again our apologies. Kind Regards Sherry

"excellent"

5
27/05/2017

lovely keep it up no complaints very quiet qnd peaceful dont change any thing foiiod shops in excellent position and walking distance we absolutely love the room and accomadation the best accomadation by far in brisbane

Charise M, Manager at Best Western Sunnybank Star Motel, responded to this review
Good Morning 886murrayj, Thank you completing a recent review of our property. Im delighted to read that you don't wants us to change. Your kind words are greatly appreciated. We are located straight across the road from the eight mile plains shopping centre which have a variety of shops for everyone. If your after a supermarket there only a 5 minute drive down the road at Sunnybank Plaza and Warrigal shopping centre. Our location is perfect! 150 Bus is located at our back entrance of the property for guests wanting to take a trip into Brisbane City for the day! Thank you again and look forward to seeing you in the property soon. Kind Regards, Charise Martin

"Consistent service"

4
27/05/2017

Stayed here a few times and what I like the most is the customer service. When I call to book they remember who I am and what I like. The rooms are generous and spotless. Location very good and even though it's on the corner of two busy roads sleep is not disturbed. Beds are excellent and lots of storage.

Charise M, Manager at Best Western Sunnybank Star Motel, responded to this review
Good Evening LindaB, Thank you for staying at Best Western Sunnybank Star Motel And Apartments. I am pleased to read that you like our customer service most. We pride ourselves on ensuring that our customers are well looked after. We always advise customers upon arrival if they have issues to contact our receptionist straight away or our after hours caretakers. Thank you again and we look forward to seeing you in the near future. Kind Regards, Charise Martin

"Good times"

4
25/05/2017

We always stay here, the staff are friendly and efficient, and the rooms are always lovely and clean, and the beds are comfortable. We will stay here again and will suggest it to friends. It is very convenient.

Charise M, Manager at Best Western Sunnybank Star Motel, responded to this review
Good Afternoon Jennienewman21, We are delighted to read that you have enjoyed your stay with us. On behalf of Best Western Sunnybank Star Motel we would like to thank you for your kind words. We look forward to seeing you in the future. Kind Regards, Charise Martin Manager

"Close to State Archives"

4
18/05/2017

This motel is pretty close to the State Archives and is a good price which is what I was looking for. The room was clean and roomy and there is small shopping centre just across the road so can get something for dinner without having to go out again and the staff are friendly.

"Great place to stay in Brisbane"

4
13/05/2017

Great place to stay for either a weekend get away or longer for business. Staff we great. I will be recommending this to others as a great place to stay in Brisbane. Ideal having restaurants and shops nearby.

Charise M, Front Office Manager at Best Western Sunnybank Star Motel, responded to this review
Hello Heleno, Thank you for being our guest and completing the review. We are located in a great spot with the bus at our gate every 15 minutes to and from the city,restaurants and other shops across the road. We look forward to accommodating you again on your next trip to Brisbane. Kind Regards Sherry (Reception Team)

"Great Staff"

5
13/04/2017

Very friendly and helpful staff. Rooms are very clean. Great location. Grounds are easliy accessed from road. Easy parking. Staff at reception went out of their way to help with information to make our stay hassle free,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Charise M, Manager at Best Western Sunnybank Star Motel, responded to this review
Good Morning Cabeck64, Thank you for providing us feedback on your recent stay with us. I am pleased to read that our staff were friendly and helpful. We pride ourselves on customer service. We understand how difficult it can be not knowing where shops or your venue can be located. Our receptionist are always available to assist you. Our property is in a unique location with Eight Mile Plains Shopping centre located across the road or supermarkets only 2.5km away. We advise all our customers upon arrival if you require any additional assistance with your stay please do not hesitate to make contact with one of our friendly staff members. We look forward to seeing you in the future. Kind Regards, Charise Martin

"Yes very comfortable"

3
12/04/2017

Nice place to stay out of the hustle and bustle of the city but easy to get to anywhere from there.Good rooms no traffic noise which was great.Privacy not a problem. Good place to stay whether it be as a couple or as a family.Easy going

Charise M, Manager at Best Western Sunnybank Star Motel, responded to this review
Good Afternoon Brettnoddy, I would like to thank you for staying with us at Best Western Sunnybank Star Motel And Apartments. I am delighted to read that you enjoyed your recent stay with us. As your aware our property is located on two main roads. I am glad the traffic noise was not an issue. Thanks again and we look forward to seeing you in the near future. Kind Regards, Charise Martin Manager

"Dungon"

1
30/03/2017

The first room had no windows even though I booked the room months in advance. After complaining, we were moved to an upstairs room. They said they were booked full, but no one was next to either side of us for the two nights. The bus was convenient

Charise M, Manager at Best Western Sunnybank Star Motel, responded to this review
Good Afternoon 735ga2013, Thank you for your recent review about our property. We received your reservation through a third party reservation. The reservation had a customer request of being on ground floor. You booked a kitchenette studio which we have two located on the ground floor. When you checked into the property we booked you into a kitchenette studio located on ground floor. Yourself returned to reception to advise us that you were not happy with your room. I had the pleasure assisting you with your requests. We spoke briefly and you advised me that you would like a room with more natural light. I explained to you that unfortunately all the kitchenette studio rooms were fully booked downstairs however we did have them available upstairs. I gave you options on which room you would prefer. You decided to move into a kitchenette studio upstairs and we quickly resolved this issue. Best Western Sunnybank Star Motel And Apartments have 60 Rooms with a combination of six different room types. We try our very best to accommodate all our customers requests and needs. If our customers are ever unhappy we advise them to report their concerns to our receptionist or caretakers immediately. We have many of our regular customers that request the room you were first booked into. Yes there is limited windows however this room is one of the quietest in the property due to the location. Thank you again and we look forward to seeing you in the future. Kind Regards, Charise Martin

"Great stay."

5
27/03/2017

Great staff, no road noise even though on a main road. Very handy to everything, shops across the road. Highly recommend, quick internet, decent size room and good decor. Lovely pool setting and clean surroundings.

Charise M, Front office at Best Western Sunnybank Star Motel, responded to this review
Dear rebeccan195 Thank you very much for your feedback and kind compliment, we all here are so delighted to hear that you enjoyed your stay with us. We always work hard to exceed expectation of our valued clients. We look forward to welcoming you when you are in Brisbane again in the future. Warmest regards Front office

"good for a night sleep, it's a Motel !"

4
26/03/2017

Very close to motorway M? and about 30 min to airport. As a Motel it has no room service but across the road are places to buy food and drinks. Rooms are clean and spacy, good standard and I had a good sleep there. About 3 kms down the road bigger shopping centers with plenty of restaurants with very good kitchen, mostly asian of course. Sure not the right place to explore the city center, but a good choice for everyone who needs a clean and proper room for a night sleep with the parking lot in front of the room door.

Charise M, Front office at Best Western Sunnybank Star Motel, responded to this review
Dear Laoha888, Thank you very much for your time to complete the review. As you were aware, it takes only about 30 minutes to airport via M1.It also takes about 15 to 20 minutes to the city by car or you can simply catch a direct bus just in front of the motel. We are pleased to hear that you enjoyed your stay with us and we all here appreciate your compliment about our facilities. We look forward to welcoming you when you are in Brisbane again in the future. Warmest regards Jane

"Convenient to QE2"

5
19/03/2017

Everything is just around the corner. Small shopping centre across the road, bus stop right side the motel, bus that takes you right in to the city. And for us it's easy off the M1 and access to QE2 stadium is just up the road.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Evening Roslyna36, Thank you for choosing to stay at Best Western Sunnybank Star Motel And Apartments. Im happy to read that you took advantage of our location with shopping centres all around us. Our location is only 4.3Km from QE2( QSAC Stadium). We have many guests staying for QSAC stadium including large sports groups. With a large carpark area our property is ready to accommodate all travelers needing accommodation in the sunnybank area. We look forward to seeing you in the future. Kind Regards, Charise Martin

"Can do attitude ."

5
25/11/2016

I often stay here as it is close to family when I visit from the country. Rooms are very clean, toiletries available ,and request to enter early OK'ed. Staff have booked taxis for me also. The car park is ample so I can maneuver my long car in and out . It is very close to Garden City shopping Centre also .

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello inap 320. Thank you for the review on trip Advisor. We are situated in a good location with a small 7 day shopping centre across the road, the bus to Garden city plus Brisbane every 15 minutes at our gate, a great community sports club 2 minutes down the road. Service station plus car wash across the road. We appreciate your business and look forward to your next stay with us Kind Regards Sherry

"Clean property"

4
22/11/2016

Room was clean and spacious. Bed comfortable. Room shows some signs of age. Aircon is noisy. Good location with shops and restaurants close by. Road is very busy but close to transport. Plenty of car parking.

"Best place"

5
18/11/2016

Best beds ive ever slept in .very clean and tidy room staff fantastic .very close to everything outdoor pool area lovely and tidy .every thing u need is not to far away.staff very friendly and helpful

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Julie C, It is great to hear that you had a enjoyable stay with us and thank you for praising our service and facilities. We invest effort to ensure the highest level of personalized service to our guest. It is a great joy for us to see that our whole team's effort was so much appreciated. Thanks again for sharing valuable comments on Trip Advisor. It would be great to see you again soon in Brisbane and all the best to you. Kind Regards Christine Leong

"Accommodation "

5
18/11/2016

This accommodation was lovely neat tidy had everything you need to be comfortable beds were comfortable we had a great stay staff were friendly and very helpful easy access to all facilities and m1 and local businesses

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Pebbles62, Thank you for leaving such lovely comments, your feedback is very much valued. We really appreciate your comments regarding our customer service and the best in facilities. Our staff members take their roles in our industry very seriously and improving every day, to provide that quality customer services which our guests expect. We appreciate your business, and we look forward to seeing you again on your next trip to Brisbane! Best Regards, Christine Leong

"Brisbane Best Western"

4
01/11/2016

This accommodation is very good. Although on the outskirts of the town it was very handy for public transport, bus no. 150 to the town centre. The accommodation is very comfortable. It is equipped with refrigerator, kettle and tea/coffee making facilities. There is a guest laundry and swimming pool on site. Onsite free parking.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear M4zzy, Thank you for giving us a perfect feedback and for recommending Best Western Sunnybank Star Motel & Apartment to other travelers. I'm sure our entire motel staff enjoyed catering to your needs as much as you enjoyed your stay. It was our pleasure to have you stay and look forward to greeting you when you back to Brisbane again. Kind regards Christine & The Team at Sunnybank Star Motel

"Needs a good clean and refurbishment"

2
30/10/2016

The room was not clean, nail clippings on the bathroom vanity next to the basin, Looked to be blood stains on the carpet, shower kept going hot and cold - not constant, sofa was way past its use by date as when you sit down you can feel the wood frame - cushions did make it useable. The room had an odour of dirt and dust if you know what I mean. Glad it was only one night - if it was longer I would have gone elsewhere.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear DybCon, Thanks for taking time to give your feedback. I am sorry to read that our room wasn't up to the standard you've come to expect from us. Please allow me to offer my apologies for the cleanliness of the room that impacted your staying experience. I can assure you I have personally addressed this with our housekeeping staff to ensure this won't happen again. Cleanliness is always the part that we take very seriously. Providing our guests with the best possible environment and service has always been our mission. We want you to know that we truly enjoy sharing our passion with our guests and I would love to have the opportunity to see you again in our property. We hope to see you again in the future and wish you the very best. Kind Regards CHRISTINE LEONG

"Terrible service"

1
26/10/2016

Did not respond to concerns even with several emails sent. Inconsiderate to their customers. We had an emergency and immediately rang their mobile number to cancel our booking for that day and the next day. We were assured it will be managed. The next morning we again confirmed the cancelation. We were promised to be contacted once the manager is around as we requested not to be billed. No calls received from them even with several emails sent. We were surprised to be charged for 2 nights from our bank account. We again tried to contact them but they never responded. We will never ever consider this establishment in our future travels to Brisbane. Terrible, terrible service!

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Cherryl Joyce T, Thank you for your comments re concerns with your reservation and the way it was handled. As we are not sure who you are or when you were booked for It is a little difficult to respond to your concerns. Could you please contact us direct at the Motel and advise name or dates so that we can follow up with staff re your comments. Our customers are very important to us so is important that we have more info to address the issues you have raised. We sincerely apologise but please reply to us as said prior we can't address issues with out more information. Kind Regards Sherry.

"Excellent Location, Great Motel"

5
12/10/2016

The rooms are a great set up, nice and big and the motel is in a great location. The Town houses are self contained which made life so much easier. Plenty of parking which made things very easy for us as a big group. Also the rooms where very tidy.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Justen, Thank you for the feed back. It was our pleasure to have had you stay with us. We as a team try to make the stay of our guests the best it can be. Look forward to greeting you on your next stay in Sept 2017 Kind Regards Sherry

"Excellent"

5
06/10/2016

Room was very clean and spacious very close to shops and handy to Mt Gravatt Laundry open 24 hours and pool clean with towels supplied Internet was free TV's in every room which was handy with the kids The only negative was the traffic noise we are country people and not used to noise at night

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Afternoon T3179WmLeem, We are delighted to read that you enjoyed your stay with us. I am pleased to see that you took full advantage of our guest laundry, swimming pool and free wifi which are just some of the facilities we offer at Best Western Sunnybank Star Motel And Apartments. I understand that traffic noise was in issue for you may i suggest that you opt for an executive room away from the roadside for future bookings. When you make a booking mention to our friendly staff about this issue and we would be more than happy to provide you with alternative options. Thanks again for staying with us and we look forward to seeing you soon. Kind Regards, Charise Martin Manager

"Nothing Special- but has a great location"

3
02/10/2016

This is an average type of property. Loved the fact that I could park my motorbike right outside the room and that there was undercover parking. The room was clean (tiled floor- always an advantage) and spacious. This motel is located fairly close to the M1- great if you are heading south like we were. Plenty of places to eat within walking distance.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Gary, Thank you for being our guest recently. We are glad you enjoyed your stay and found parking and location and eating to be very convenient. Look forward to accommodating you on your next visit to Brisbane. Kind regards Sherry

"Perfect for a trip away"

5
25/09/2016

Staff were fantastic, polite, kind and respectful. Great place with everything that you need. We were able to sleep in peace and quite. We were placed in a quite space, corner rooms are the best. The manager Charise is amazing, runs the place really well, never had a manager check in before to see how you were going. Cheers BEST WESTERN.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Mark R Thank you for allowing us to provide your accommodation for your stay in Brisbane We are delighted to read that your stay with us was good. Thank you for the nice comments re our staff. We will pass your kind words to both our front Office and housekeeping staff We look forward to seeing you again sometime soon. Kind regards Sherry

"Clean and comfortable"

3
18/09/2016

We stayed here for one night and found it to be clean and comfortable. We received good service and the hotel is located directly across from a small shopping complex. It is also a short drive to Brisbane and surrounding areas. The room we had we right at the front, next to restaurant and main road. It was a little bit noisy during the day and early night but was quiet in the morning. The room was clean and the bed was really comfortable. There were two doors into our room and when we returned from being put at night the second door had locked and we could not get in. We called reception and received very prompt service and we were able to access our room.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Kimberley, Thank you for being our guest recently Unfortunately we can't stop day time noise, but glad you had a peaceful morning. Thank you for your comments, these are important to us as we do not stay in the rooms our selves we rely on feed back. Hope to see you if in Brisbane again. Kind regards Sherry

"Clean, Comfy and good size "

3
17/09/2016

Was a good Motel, clean , spacious even for a budget room. Have one child and still good size. Good wifi and tv good size with fox. The only negative was shower it would go hot and cold non stop very annoying and not good for the body temperature. But dated but ok

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Justin, Re your stay and comments. We are pleased that you enjoyed your stay and that the room was adequate for your stay. Re the hot water ,we will have that checked by our plumber ASAP. hopefully we can accommodate you if in Brisbane again. Kind regards Sherry

"Great"

4
12/09/2016

I stayed here for a week and a half on business and cant complain about anything, service from the moment i checked in has been outstanding. Very friendly staff. Room was clean and comfortable. I will definitely stay here when i return for business.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning dkaylah, We would like to thank you for posting your comments and staying with us at Best Western Sunnybank Star Motel. Your comments are much appreciated and will be passed on to our housekeeping staff It was our pleasure to have you stay and look forward to greeting you if in Brisbane again. Kind regards Sherry & The Team at Sunnybank Star Motel

"Nice stay in Sunnybank"

4
10/09/2016

Our room was the budget room and it was better than expected - better than website photos. The shower is massive and very clean. We only stayed the one night - but it was very pleasant. We would definitely recommend.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Spies Family Thank you for staying with us recently. We are glad you enjoyed your stay and found the room better than expectations. We hope you will stay with us if in Brisbane again. Kind regards Sherry

"Business trip during August"

4
03/09/2016

I enjoyed the experience every stay. Stayed on 5 different occasions in august and each time was a great experience. Loved the little gazebo and the pool area was a lovely entertaining space. Beds were so comfy and I wanted to take the pillows home. The only negative would be the brekky was inconsistent each stay and quite expensive. But some weeks it was great.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Donna Thank you for choosing to stay with us recently. We appreciate your feed back and glad you enjoyed your stay. We take pride when selecting our bedding so good to get a positive feed back. As you say the pool and gazebo areas are relaxing and good for group chats. While we don't like the negatives thank you for the comment re breakfasts. We take your comment very seriously and are addressing this at the moment. After all a good breaky is a good start to ones day. We look forward to greeting you on your next visit to Brisbane. Kind Regards Sherry Jones

"New and past experiences"

5
28/08/2016

Excellent, equal to any stays with Best Western that we have had in Europe, Canada and the USA. The facility was modern, clean and welcoming. The staff were accommodating and friendly. This establishment is now of Five Star quality.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Jeannette Z, Thank you for the feed back. It was our pleasure to have had you stay with us. We as a team try to make the stay of our guests the best it can be. We thank you for the compliments and would love for you to stay again if visiting Brisbane. Kind Regards Sherry

"smelly and noisy"

2
19/08/2016

the smell of bleach gave me a headache even after keeping the doors and windows open for a few hours; there was no soundproofing so anyone walking past or next door would wake me up and the traffic was really loud; there was no microwave.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear distockill, Thank you for the feed back re your stay. We apologize for the bleach smell in your room,this is not normal. Had you reported this to our reception we would have moved you rooms without hesitation and addressed the issue with our cleaning staff.which we will do now. Re the sound proofing of the rooms,unfortunately motels are not sound proofed, most Motels are on BUSY Roads or Streets hence the road noise which we can't avoid. We have executive rooms that are away from the road. Our Standard motel rooms do not have Micro waves however we do have kitchenette rooms with micro waves,but we are always happy to heat food,medication or other in our kitchen. We hope that you would consider staying with us again, we would be happy to upgrade you to the executive room. Kind regards Sherry

"Very comfortable"

4
13/08/2016

Very clean, roomy. Beds were very comfortable, lounge area very comfortable. Spacious and comfortable living area. However no microwave cooking utensils were available in the room. Shopping across the road was great. Was close to the venue we were there for

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning Elizabeth G, Thank you to staying at Best Western Sunnybank Star Motel And Apartments. I can see that you stayed in an Executive Two Bedroom Apartment for a duration two nights. We advise all our guests upon check in that if they have any issue to contact reception straight away. Thank you for providing feedback to us we have since investigated into this matter and resolved it. We look forward to seeing you in the near future. Kind Regards, Charise Martin

"spacious motel"

4
13/08/2016

Very good location, small shopping centre across the road with everything you need. Large rooms, very clean and comfortable and well presented. Great competitive prices. Friendly reception and easy book in, quick and no dramas.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning Nuckyb, Thank you for allowing us to provide you accommodation which stay in the Brisbane Area. I am delighted to read that your stay with us was good. I will pass your kind words to our housekeeping staff that the room was very clean and well presented. In regards to receptionist we like to provide you with efficient service making your check in process a breeze. We look forward to seeing you again sometime soon. Kind Regards, Charise Martin Manager

"Quick stays only..."

3
07/08/2016

This motel is clean and the staff are friendly. My advice would be to get a fully self contained room as the normal rooms do not have microwaves...the restaurant attached is Chinese food. It is very close to a small shopping complex which is very convenient. It can be quite noisy late at night.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Charlottems L We're glad to hear that your stay at BEST WESTERN SUNNYBANK Star Motel and Apartments was enjoyable. As you have noticed, our motel is very conveniently located; A few shop opposite the motel , 5 minutes to West-field Shopping Center and 15 minutes to the City. It is very easy to travel around Brisbane from Best Western Sunnybank. Re the Micro wave,we do have Kitchenette Studios that have a micro wave plus electric fry pan. We thank you for your time to write us a review and we hope to see you again soon. Sherry

"Points of interest"

4
03/08/2016

Location was favourable for my requirements, Staff as indicated were very helpful. My experience during the stay left me with the determination to notate the facility, and recommend it to others as well return in the future.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Guest, We're glad to hear that your stay at BEST WESTERN Sunnybank Star Motel and Apartments was enjoyable. As you have noticed, our motel is very conveniently located; A few shop opposite the motel , 5 minutes to West-field Shopping Center and 15 minutes to the City. It is very easy to travel around Brisbane from Best Western Sunnybank. It's great that our staff could be of help to you. We will pass along your kind comments to our staff. We thank you for your time to write us a review and we hope to see you again soon. Warm regards,

"Accomadation"

5
28/07/2016

Very happy with the service. Very minor issue when I pointed out. Very quickly resolved my request friendly staff. My next trip also I booked already same place. Very convening location. Easy parking and internet facility.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello thusaraf700 I would like to thank you for staying at Best Western Sunnybank Star Motel And Apartments on your recent visit to the Brisbane Area. Your kind words are much appreciated and it was a pleasure to have you stay at our property. As you say we are in a great location. Shops across the road,bus to and from the city at our gate every 15 minutesWe look forward to seeing you again Kind Regards, Sherry

"Short stay before trip."

4
18/07/2016

My wife, son and I stayed here for 6 nights before traveling yo New York. The self contained villa was moderately priced and was clean and comfortable. The reception staff were friendly. The motel is in walking distance to all amenities, including restaurants, cafes and public transport. The motel suited our purpose and would stay again if need be.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Peter Collins, We would like to thank you on your recent stay at Best Western Sunnybank Star Motel & Apartment. It was our pleasure to serve you and your family at our property. We will pass along your kind feedback to our staff. Your kind words are much appreciated and we strive to ensure all of our guests are well taken care of during their stay. As we are aim to bring great service on a affordable price, we're happy that you were satisfied and enjoyed your stay. We hope you have a great trip in New York with your family and we are looking forward to your return next time while you are in Brisbane. Kind Regards Best Western Sunnybank Star Motel & Apartments

"Great kitchen facilities!"

4
18/07/2016

My family stayed at this hotel for one night while passing through Brisbane. It's location was excellent for heading south towards to Gold Coast as there wasn't as much traffic to deal with the next morning. The room was a little dated but overall very nice. We all slept comfortably and there was plenty of room for the four of us. Our family room had a great kitchenette with microwave, full fridge, toaster, kettle, large bench space and full kitchen sink - everything we needed to make our own quick breakfast. We would definitely stay there again next time we are passing through!

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning Lou C, Thank you for giving us the opportunity to providing accommodation to you and your family. We are delighted to see that your stay with us was enjoyable. I can see from our system you stayed in our kitchenette family room. This room is a very popular room for families. I will pass your comments onto our management team. Thank you again for staying with us we look forward to seeing you and your family soon. Kind Regards, Charise Martin Manager

"over priced"

2
11/07/2016

The room was ok but the standard things that should be provided weren't there or not the standard things. Like no biscuits and only English breakfast tea and very little milk. These are standard things that you would expect in a room as I have gotten in almost every other motel I've stayed in.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Guest, Thank you for your recent stay with us at Best Western Sunnybank Star Motel & Apartments. We're sorry to hear that our tea selection (English Tea & Green Tea) are not to your liking, and the quantity of milk provided was not sufficient. Biscuits were only provided in our Executive Room, but at Best Western Sunnybank Star we aim to provide good quality of refreshments to our customers, We will take on board your comment to include biscuits into our other room types. Once again, We thank you for your time to write us a review and we hope to see you again soon. Warmest Regards. Best Western Sunnybank Star Motel & Apartments.

"Best Western Is Best"

5
06/07/2016

The Room was very clean and well presented. i usually stay in 5 Star hotels. the Best Western compares favourably and is really well priced. The location is excellent and easily accessible. ill use it again and will recommend to friends.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Afternoon Jimtsagalis, Firstly thank you for completing a recent survey on Best Western Sunnybank Star Motel And Apartments. We are thrilled to see that your stay was excellent. Our prices are very competitive with other properties in the area. Our system shows that you stayed in an Executive room. An Executive room offers a spacious room with one queen bed and tea and coffee facilities. Executive room is situated away from the road which is perfect for guests that are noise sensitive to road noise. We look forward to seeing you soon. Feel free to contact us on 07 3341 7488. Kind Regards, Charise Martin

"Convenient, and affordable"

4
05/07/2016

Arrived late at night and it was easy to check in without any fuss. All the necessities were provided and I liked the extra cookies they provided with tea/coffee. Linen all comfortable and clean. Had a restful sleep and stayed for 2 nights

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Business traveller882, I would like to thank you for staying at Best Western Sunnybank Star Motel And Apartments on your recent visit to the Brisbane Area. Your kind words are much appreciated and it was a pleasure to have you stay at our property. We look forward to seeing you again soon. Kind Regards, Sherry

"Relaxing Getaway for 2"

5
05/07/2016

The Sunnybank Best Western is a superb location. Although handy to city and easy access to the Gateway, it is private and quiet accommodation. Friendly staff are happy to help. Facilities are great with a lovely pool and great parking.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello 662 Paula, Thank you for choosing to stay with us recently. We appreciate your feed back and glad you enjoyed your stay. As you say,we are in a great location with all conveniences close by and our parking areas are massive. We look forward to greeting you on your next visit to Brisbane. Kind Regards Sherry

"Great Position"

3
04/07/2016

Eating utensils and a microwave a must. Have stayed in superior hotels which have these facilities. Very good position and easy to get onto motorways. Very good food markets and restaurants across the road and also within a short drive down the road.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello 555Knew, Thank you for staying with us recently. We are pleased to here you enjoyed your stay. Re the utensils and micro wave. We have a combination of rooms,some have these facilities and some have tea & coffee making only. The ones with these facilities are called kitchenette Studios. We are always very happy to warm food plus provide utensils at reception upon request. We look forward to accommodating you again. Kind Regards Sherry.

"Awesome Motel"

5
04/07/2016

Awesome Motel to stay at. Lovely friendly Staff, clean rooms, comfortable bed, good internet, lots of parking, nice pool and pool area. Parking area kept lovely and clean as well as corridors. Always have a great experience when staying at Best Western Sunnybank Star Motel. Well done to all the staff

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Trudy M, Thank you for completing a review on your recent stay with us. Your kind words about our friendly staff, clean rooms, comfortable beds, good internet, parking, nice pool and pool area are all much appreciated. Our staff work hard to provide excellent customer service for all our guests. Our housekeeping department have made improvements to ensure our standard is consistent. Thank you again for staying at Best Western Sunnybank Star Motel And Apartments. We look forward to seeing you in the future. Kind Regards, Charise Martin

"Well positioned comfortable "

5
02/07/2016

We were very happy with our stay here. Polite & helpful staff. Very handy having shops across the road. We had dinner at the Chinese restaurant next door & it was delicious. Our room was a queen & 2 singles. It had plenty of space, a small kitchen area with toaster, kettle, microwave, fridge & electric frypan so we could make our own breakfast. The beds were comfortable. It is situated on a main road/intersection but the traffic noise didn't bother us or wake us up. We come from a small country town with no traffic noise so if it didn't bother us it shouldn't bother anyone. We would stay here again.

"This Hotel has two standards"

3
27/06/2016

We stayed at this hotel previously. The rooms and staff were great and the rooms very modern, clean and spacious. Because of this experience we booked again on our return trip but this time got something completely different. The villa was old, very dated and far from the first rooms quality when we stayed previously. We approached the ladies at the desk and explained our disappointment. They were very pleasant and offered us an upgrade to a refurbished room. This would have been ok except we had to pay an extra $80 which we weren't budgeting for. I must say the room we were given was wonderful.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning JRC073, Firstly thank you for giving us the opportunity to serve yourself and family with accommodation. I understand that you booked a budget two bedroom townhouse. These rooms are an older style room. I will pass your comments onto our management team to discuss this matter further. We are pleased that you approached the front office staff to advise them of your concerns. On arrival we do advise all our guests that if they have any issues to contact reception straight away. When you explained to our front office staff your safety concerns with your daughter we were more than happy to upgrade you. You were upgrade into an Executive Two Bedroom Apartment which has been recently refurbished. Thank you again for staying with us and we hope to see you soon. Kind Regards, Charise Martin Manager

"Great place !"

4
23/06/2016

Good location close to Garden City shopping centre and servo and chemist and shops directly opposite. Bus stop straight outside the hotel. Wonderful, happy staff and very helpful, clean and tidy rooms with extra comfy beds !

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Evening 710 Marci I would like to thank you for staying at Best Western Sunnybank Star Motel And Apartments on your recent visit to the Brisbane Area. Your kind words are much appreciated and it was a pleasure to have you stay at our property. We look forward to seeing you again soon. Kind Regards, Sherry

"Lousy Service noisy not recommended"

1
18/06/2016

I booked this motel because the rate advertised free breakfast. Despite booking email clearly saying "free breakfast" I did not get a breakfast on Sunday morning. The reception door states that reception is open from 7:00am - 9:00pm reception was not open at 7:45am when I left on Sunday morning so I was not able to get a receipt. This motel is very noisy. The reception staff and night staff were very unhelpful. Go somewhere else

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning Paul R, Thank you for taking the time to provide us with your feedback. I am very disappointed to read that your recent stay with us was not up to a normal standard. I see you booked with us under a promo " Free Breakfast". Upon check in you were provided with one free breakfast pack. Each booking is entitled to 1 breakfast pack per day. Due to you staying 2 nights you should have received another breakfast pack. I do apologise that this did not happen. We have addressed this problem to ensure it does not happen again. With our reception hours we advise all our guests upon check in that our weekend hours of reception have changed. On weekends reception opens at 8:30am-9pm. On guest information sheets that we provide to our guests have this information on it. You will be pleased to know we have provided a sign on our reception door to indicate the reception hours clearly for all our guests. Lastly in regards to our staff, we have held a meeting with all our staff to advise them of this issue. Our customers are very important to us. From your feedback we are able to provide a better service to all our guests. If you wish to discuss this matter further feel free to contact the Motel. I look forward to speaking with you soon. Kind Regards, Charise Martin Manager

"Very comfortable"

5
13/06/2016

Stayed 2 nights in a executive queen room. Very comfortable , clean. Older style Motel, although well maintained. Previous owner ( Sherie I think ) who works at reception was very attentive and helpful. Tv could have been a little bigger and more Foxtel channels would have been great. Even though it is situated on a busy intersection, there was no road noise. Would stay again.

Charise M, Receptionist at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning Steve N I would like to thank you for staying at Best Western Sunnybank Star Motel And Apartments on your recent visit to the Brisbane Area. Your kind words are much appreciated and it was a pleasure to have you stay at our property. We look forward to seeing you again soon. Kind Regards, Nga

"Overnight stay"

4
09/06/2016

We stayed overnight on a business trip to Brisbane. We found the motel to be very conveniently located and the room was clean with a comfortable bed and nice hot shower. It is excellent to see that the motel management are aware of the necessity for water saving measures. Road noise was a bit of a problem as was the air conditioner, which is a wall mount and was much noisier that a split system. Overall, however, this motel is value for money, being close to buses, trains and shopping centres. The Gateway Motorway is within easy reach, and accesses the Bruce Highway, the Pacific Motorway and the Logan Motorway. We will certainly consider this motel for future accommodation when in Brisbane.

Charise M, Receptionist at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Dave 6713, Thank you for the feed back from your stay with us. We are in a great location,with the shops across the road and the bus to the city every 15 minutes at our gate Our clients need a good sleep, so it is important to us to provide good beds. We have individual hot waters to every 4 units so we can provide hot water at all times. Apologies re the air con,we are in the process of replacing all with split systems. Again thank you for staying with us and look forward to accommodating you if in Brisbane again. kind regards Sherry

"Keep coming back"

4
01/06/2016

The Motel has the convenience of shops across the road and is also close to Sports Club and Shopping centre. The Family room we stayed in was very comfortable and the beds were comfy. It was our 3rd time staying here and will be back again.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning DonnaAC, I would like to thank you for staying at Best Western Sunnybank Star Motel And Apartments on your recent visit to the Brisbane Area. Your kind words are much appreciated and it is always a pleasure to have you in our property. We look forward to seeing you again soon. Kind Regards, Charise Martin Manager

"Value and Great Accommodation"

4
28/05/2016

Stayed five nights in apartment 35 (2 bedrooms, bathroom and full kitchen) with my daughter and four granddaughters. Management was very helpful in providing a queen bed in one room, and a queen bed and a single bed in the second bedroom. the apartment had been newly renovated and clean. The manager was very attentive to our needs, as were the reception staff and housekeeping staff. All very friendly and helpful.When my daughter and her family checked out, I stayed another six nights in room 20. We all thoroughly enjoyed our stay and will definitely stay at the Sunnybank Star Motel on my next trip to Brisbane, as I have always done, since 2004. .

Charise M, Receptionist at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello MS Chung Firstly thank you for being a loyal guest with BEST WESTERN Sunnybank Star Motel And Apartments. Here at this property we strive to ensure that all our guests are well taken care of during their stay.We have accommodated yourself and family on many occasions and it's always a pleasure to have you stay Look forward to your next stay with us. Kind regards Sherry

"Value"

4
14/05/2016

This is an older style motel, that said it was good value,clean with large rooms and in our room we had extra beds. Stayed Saturday night as we were going to the football. On Sunday morning they do not serve hot b/fast, not really an issue

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Dobingbrowne, Thank you for taking time to provide our property with feedback. I can see that you stayed in our standard motel room. The room is a large room which is perfect for an overnight stay. In regards to Breakfast we do offer a breakfast pack as an option. There are many breakfast options for weekends within walking distance of the property. I hope that your family was happy with the results from the weekends games. It was our pleasure to have you stay with us and we look forward to seeing you in the future. Kind Regards, Charise Martin

"Great motel"

4
12/05/2016

Very very good motel in a fabulous position close to everything. The rooms are large and clean and have everything in them you require, the shower was great with very good water pressure. Shops directly across the road for everything you require.The staff at reception were friendly and helpful.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Morning Haydos41, Thank you for completing a recent survey about your stay with us. I am happy to read that your stay with us was fabulous. I am pleased to see that the room you stayed in was a large size and clean. Our location is always a plus with the eight mile plains shopping centre straight across the road. I am delighted to read that our customer service was noticed. We pride ourselves on being helpful and friendly towards all our guests. Thank you again and we look forward to serving you in the future. Kind Regards, Charise Martin Manager

"Well Priced"

4
11/05/2016

It was good value for money and the room was clean and had decent decor. Stayed Saturday night had no problems with noise. With windows open had some traffic noise but not too bad. Could smell cigarette smoke at one stage from outside but you can get that anywhere.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Ben, Thanks for staying with us. I am pleased to hear that your stay was enjoyable. I am glad to read that the traffic noise was not an issue during your stay. We look forward to serving you in the near future. Kind Regards, Charise Martin Manager

"Not clean"

2
16/04/2016

The rooms are not clean. There is mold in the bathroom and the floors are stained. They try to disguise the problems with the use of bleach, creating a strong odor. The motel is old and needs updating. Staff needs to be more professional.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Afternoon, Firstly thank you for staying with us. I would like to sincerely apologise that your stay with us was not up to standards. I appreciate you taking the time to provide us with ways to improve our property. Our management staff have taken these on board and will resolve the issues addressed. Thank you again for stay. We hope you stay with us in the future so we can provide you with exceptional service that you deserve. Kind Regards, Charise Martin Manager

"Very well maintained Motel"

5
11/04/2016

The cleanliness of the rooms and professionalism of the staff should be commended. The staff are always very welcoming and can't do enough to make sure my stay was comfortable. I have stayed at this motel numerous times and have never had a poor experience.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Afternoon Kwbryan2016, Firstly thank you for being a loyal guest with BEST WESTERN Sunnybank Star Motel And Apartments. Here at this property we strive to ensure that all our guests are well taken care of during their stay. As you are well aware I am not like most managers you can always find me around the property interacting with guests. All feedback provided are taken seriously. All the best for the future. Please do not hesitate to contact me next time you are in the Brisbane area. Kind Regards, Charise Martin Manager

"Wise review"

5
30/03/2016

It was a pleasure staying with people who actually care. I had a concern on one of the nights and it was fixed straight away in a professional manner.I will be staying here again and will recommend it to my friends and family when staying in Brisbane.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Michealw223, We are delighted to see your stay at BEST WESTERN Sunnybank Star Motel And Apartments was pleasant. Upon check in we do advice all our guests that if they have any concerns to report to reception and we will try to resolve this issue. I understand that during your stay there was an problem with your room which was reported to reception and we fixed it straight away. All our guests are very important to us. We consider our guests to be apart of the BEST WESTERN family. Your feedback is valuable to our property and we look forward to serving you in the future. Kind Regards, Charise Martin

"Comfy room - Don't judge by its location"

4
27/03/2016

We stayed in one bedroom unit for 3 nights at beginning of March. I have to say that we were very worried for not getting any good sleep after realize the location, as both of us are bit light sleepers. However, we did have 3 nights' good sleep as the bed was really comfy and we didn't hear that much road noise during the night. The motel room is very clean and comfy, it also provide you free wifi during your stay.

"Room Smelt"

3
24/01/2016

The hotel was an easy access from the main road, however when we turned up our reservation which was booked through hotels.com did not show up on their system so they double charged us! (This was fixed the next day). Upon entering the room there was a horrible smell, like something had gone wrong and they had to sterilise the room. Other than that the room was modern and enough for the night.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Aidan, Thank you for the feed back re the smell when entering the room. I believe the smell was bleach. We take your comments very seriously and have rectified the over use of chemicals. We appreciate your custom and hope if in Brisbane again we have the opportunity of accommodating you again. Kind regards Charise

"Helpful staff"

5
19/01/2016

I booked this hotel via Wotif booking site in late Sep - 2015 and cancelled it few days later for being unsure of other work commitments. As I normally compare prices via tripadvisor, I did so when seeking the same booking again in late 2015. I used tripadvisor's link to Wotif again to check the previous booking if it was fully cancelled. It showed yes. At that time, Tripadvisor shows the other booking site provides better price so that I booked this motel again via that channel rather than Wotif. It was interesting after checking in the motel for few days, the motel staff told me that I was charged for two bookings. Wotif still sent a booking to this motel. So my credit card paid two bookings for 10 days and impacts on my remaining credit card limits (it was my last trip of the 4 trips in two months). Only at that time, I realized that Wotif has two sites (none integrated) linked to tripadvisor. Unlike tripadvisor or other booking sites (no matter where you log on to the site, there is only single source of account credential and things are integrated), Wotif's two sites are not integrated. It causes an big issue. If you are in NZ, you will be redirrected by tripadvisor to Wotif.co.nz. If you are in AUS or US, you will be redirrected by tripadvisor to Wotif.com and they seem to be two different databases!?! In other words, one consumer would not know all bookings stored in Wotif's two sites if you get to them via tripadvisor. It can create potential issues. For I am an IT professional, this was what I observed and experienced. It is suggested that Wotif should integrate the databases of the two sites and allow users to see all bookings in one interface. Luckily, the staff from Bestwestern Sunnybank Motel helpped me to communicate with Wotif's manager about the should-be-cancelled extra booking and I've got 3/5 refund from Wotif and 2/5 refund from Sunnybank. The refund got into my account in time so that my remaining credit card limit became sufficient for my family to go to all other places that we planned (movie world, water world....). This hotel may not be a 5 star hotel comparing to many luxury places but the staff was good enough to ring Wotif again and again to go through this. They do have 5 star staff and a very handy location to access a lot of things nearby.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Twozkiwi, Thank you for the review re your experience at Best western Star motel. As a valued customer it was our pleasure to make the phone calls re the double charge for your accommodation. I hope you and your family enjoyed your holiday. Hopefully we can accommodate you if in Brisbane again. Kind regards Charise

"Well appointed motel rooms"

4
11/12/2015

The motel rooms are spacious, I had booked just a single person but had a queen bed plus 2 singles. Generous sized clean rooms. Fridge , toaster & kettle, but no cooking facilities. For my purpose it was a great location. Eight mile plains not sunny bank. Sunnybank is an Asian area. Staff helpful & friendly Yes would stay there again, but I was using this as temporary accom inbetween homes . Wifi was free with 7 + night booking . T

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello michael, Thank you for the comments re your stay with us at Best western Sunnybank Star motel. As a valued customer we appreciate your comments. Re no cooking facilities ,we do have kitchenette rooms plus Town houses and apartments with full cooking facilities. Hopefully you have settled into your new home. Kind regards Charise

"Not like the pictures"

1
25/10/2015

i would careful on this one if you are booking the 2 bedroom apartment the rooms feel dirt and im not sure last time carpets were cleaned the sheets are thin to threadbare. there is no air conditioning in second room or downstairs, which when you are paying this sort of money you would expect.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Hello Drew, As a valued customer we appreciate your review re your stay at Best Western Sunnybank Star Motel. We do take your comments very seriously and are in the process of a full upgrade to the Town Houses. Hopefully you will give us the opportunity to accommodate you if in Brisbane again Kind regards charise

"Great Night Sleep"

4
05/10/2015

Very Friendly staff, Great food, walking distance to local food outlets. Restuarant was great, beers were Cold. Great sleep with comfy bed and pillows. Apart from a bit of road noise the experience was great. Ask for rooms away from the main roads and you will love it. Overall im more than happy yo stay here for work.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Dear Mr Richard M, Firstly thank you for staying at BEST WESTERN Sunnybank Star Motel And Apartments. I understand that you stayed in a Standard room which is situated close to a main road. If road noise is an issue I would suggest to opt for a different room type. I am pleased to see that your company have moved you into a two bedroom townhouse. This room is quiet and away from the main road. I am glad to hear that you enjoyed your stay with us. It is always good to see a returning customer like yourself. Look forward to seeing you in the future. Kind Regards, Charise Martin

"What a gem"

5
19/09/2015

The layout of the room was the best. Everything was very clean and well presented. Everything worked as it should and the staff were very helpful with local information. The Wi-Fi was easy to setup and worked flawlessly (something I haven't seen before). The location is very close to shops and eateries. A huge shopping centre complex is a couple of blocks away and the freeway is not very far if you need to get across town.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Afternoon Steveo, Thank you completing the survey about our property. We are pleased to hear that during your staying you made the following comments " Everything was very clean and well presented. Everything worked as it should and the staff were very helpful". "The wifi was easy to setup and worked flawlessly" We have made improvements with our wifi and pleased our guests have noticed. Our staff are grateful for your kind words you have said about BEST WESTERN Sunnybank Star Motel And Apartments. We hope to see you soon. Kind Regards, Charise Martin

"My visit"

3
27/08/2015

Great location and everything you need is across the road (cafes, fruit shop, chemist, subway, fish and chips, bakery and butcher). The motel was nice and the rooms were presented lovely. It was great that we were able to have and early check in thank you.

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Afternoon Libby, Thank you for completing a recent survey for BEST WESTERN Sunnybank Star Motel And Apartments. I have read your reviews and pleased that you enjoyed your stay. We are pleased to read that " the motel was nice and the rooms were presented lovely". We have taken all comments into consideration and have made a note of the bathroom tap situation. We have asked our maintenance team to look into this matter further. Lastly thank you again and we hope to see you in the near future. Kind Regards, Charise Martin

"DO NOT STAY HERE! '!!!!!"

1
31/07/2015

The rudest most disgusting service was given on our last day. Cheryl basically threw my husband and I out on the last day because we complained about the workman waking us up with constant banging right out our front door. Cheryl told us that statics state that 99% of.people sleep at night!! What about those suffering from cancer treatment??????????? Rudest,unfriendliest bitter old woman we have ever met! Very disappointed! DO NOT STAY HERE!''''''

Charise M, Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Evening, Firstly thank you very much for staying at BEST WESTERN Sunnybank Star Motel And Apartments. I am disappointed to hear that your stay was not enjoyable. I understand that you stayed in our property while maintenance was being completed. On 27th July 2015 we provided all guests with a letter to advise them on the maintenance that was being completed in the property. The letter read as follows: Dear Guests, This is a courtesy letter to inform all guests about all the maintenance currently happening in the property. Start Date: 27th July 2015 This maintenance will start at 8:30am every day this week. We do apologise for any inconvenience this may cause. Please speak with reception if you have any issues. Thank you very much for your assistance. Our records show that on the 28th July 2015 your partner came into reception and extended for another night (Check out 29th July 2015). Our staff advised your partner if there were any issues feel free to contact us, there was no mention about the maintenance being an issue. If we were informed earlier we would have been more than happy to accommodate yourself and partner in another room. We are sincerely sorry that your stay was not up to your standards. We do hope that you reconsider staying with us next time you are in the Sunnybank area. If you wish to discuss this matter further feel free to contact me. Kind Regards, Charise Martin

"Good motel in last minute deal"

3
10/07/2015

The hotel was a good deal for last minute bookings. The hotel has mix of good and non-good features. However, my stay was different aimed for business. Hence, the hotel did give me what I wanted. The location of the hotel for my business was close.

Charise M, Front Office Manager at BEST WESTERN Sunnybank Star Motel & Apartments, responded to this review
Good Evening, Thank you for taking the time to complete our survey. I am pleased to hear that our location was convenient to your Business and that we satisfied all of your requirements If there are any areas for improvement please feel free to pass your comments on to our friendly Receptionist for notation to our Management. We are looking forward to see you soon. Kind Regards, Natalie