habitación 1
habitación 2
habitación 3
Código ventaja

Hardwick Hall Hotel, BW Premier Collection, Durham

4.0/5  - basé sur 1044 notations.
Sedgefield, TS21 2EH, Durham, Great Britain - Ver el mapa
Hardwick Hall Hotel, BW Premier Collection - Vista Exterior El Hardwick Hall Hotel, BW Premier Collection se encuentra en el centro de Durham. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Situado junto a la autopista A1(M) en la campiña del condado de Durham, el Hardwick Hall Hotel, BW Premier Collection® proporciona el máximo nivel de comodidad para huéspedes en viaje de placer o de negocios. Las habitaciones son amplias y están elegantemente amuebladas, con muchos complementos de alta tecnología y excelentes vistas de los jardines y el parque. Las instalaciones de congresos son excepcionales, con equipo moderno, luz natural y aire acondicionado, y con una sala de baile espectacular con capacidad para 500 personas. Nuestro hotel dispone de un amplio estacionamiento gratuito. Disfrute de su estancia en nuestro hotel. Informamos a nuestros huéspedes de que el pago para todas las reservas con tarifa flexible se realizará a la llegada.

BW Premier Collection

Hardwick Hall Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 1045 huéspedes
NOTA EMITIDA
Excelente
465
Muy bueno
322
Normal
131
Malo
79
Pésimo
48
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
142
De negocios De negocios
188
En familia En familia
231
En pareja En pareja
394
En solitario En solitario
21
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"It's OK and fair value "

4
07/11/2018

A great location for the A1m, Sedgefield and access to the north east generally. Not as busy as its sister property. It's OK. The rib room is ok and fair value. Not as good as the Ramside but not much in it. Staff were fine. Coped well. Good attitude. An error that was sorted professionally and quickly. Like I said it's ok and fair value.

"Expected higher standards "

3
05/11/2018

Booked for the firework display. Deluxe double room at £119. We expected it to be busy for the display but didn't expect a fun fair and burger vans! Hey ho no real problem with that. Lots of happy families enjoying their night. Felt the display was poor and only lasted 14 mins..... a lot of effort and expense for a family. Back to the accommodation.... expected so much more from a four star hotel. The staff were average and bar staff not that attentive. The room was the big disappointment. Dusty and really needed a good clean. Reading lights on bed didn't work. Make up mirror light in bathroom not working. A filthy fabric chair in the window area. Dirty mirrors and what looked like dried coke a cola splatted in side the beside lamp. Bathroom not much better. Breakfast full English was average however a good selection of fresh fruit. Would think twice about returning.

"Rib room "

5
03/11/2018

Gorgeous meal this evening in the rib room. Quality of steak was exceptional. Staff lovely. Our favourite place for a good steak. We have traveled the world and tried many different restaurants in the northeast but this takes some beating.

"disappointing lunch"

2
03/11/2018

visited for a lunch time menu. limited staff .f waited at the bar for 10 minutes. lounge was very quiet so not busy. then waited 45mins for sandwich. one of the orders being wrong. whilst waiting read advertising for future functions. two of these misprints, dates didn't match days. felt place lacking attention to detail. having attended an evening function some months ago which was also disjointed. wouldn't visit again. however, surroundings fittings etc fab. quite disappointing especially when looking for 100th birthday venue.

"Lovely Afternoon Tea"

5
03/11/2018

An afternoon tea was enjoyed by over 30 ladies and children for a Retirement occasion. We had a wonderful afternoon, the room was perfect, the food delicious with dietary requirements catered for without problem. The attention paid to us by our waitresses, Jane and Holly was excellent with nothing being too much trouble, they made sure that our every need was catered for. It was also a beautiful location and great value for money. Thankyou for a memorable afternoon for our retiree.

"Fantastic "

5
29/10/2018

We stayed here for one night whilst attending a night time do at a family wedding. The grounds are fantastic. The hotel staff at reception were friendly. Our room was compact but clean and comfortable, really warm and lovely and dark. Drinks are typical hotel prices. The breakfast was gorgeous; ample choice, hot and staff were brilliant.

"Great Hotel - Shame no hot water"

2
29/10/2018

Lovely location for Durham and surrounding area. Quiet county park feel. Clean and generous rooms. Shame very much let down because the bathroom hot water is pot luck - basically you don't get any if its busy. Sad but would recommend not staying until this farcical and known situation is sorted.

"Lovely but.."

2
27/10/2018

The staff are lovely, the location is lovely, the rooms are lovely but avoid the restaurant. If you like steak fantastic, but if you are vegetarian or wish to eat when they have a large function simply forget it. No information about reduced access to the restaurant and no bar meals provided. Moreover, the attitude of some reception staff is a little Victorian - saying “no” to a resident who wishes to use the restaurant is not ideal. “I will check to see if I can fit you in” is much better. It would also help if the reception offered to book an alternative restaurant in Sedgefield. Whilst the rooms are comfortable not all of the facilities function correctly. We had issues with a high pitch electrical hum caused by a faulty transformer outside of the first room offered. The second room had plumbing and electrical issues. Whilst the plumbing was resolved the electrical issues persisted. Moreover you do not expect to trip over workman's tools when you return to your room.

"Lovely place with extensive grounds"

4
27/10/2018

Very polite and friendly at reception with assistance with luggage offered. The room was very clean and quite roomy. Large flat screen TV and a good selection on the hospitality tray. Fridge, iron and ironing board, hair dryer and the usual bathroom essentials were provided. There was a walk in shower, twin basins, wc and a large roll top bath. A beautiful view over the large lake greeted us from the window which overlooked extensive grounds for a nice walk/jog. Parking was plentiful and a selection of rooms to eat and/drink. Our evening meal, taken in a quiet atmosphere, was delicious and not expensive. The room was warm and comfortable but a constant drone which was not loud made getting to sleep difficult. The breakfast, however, was a big disappointment as the bacon was not well cooked and was very fatty, the black pudding overcooked and the baked beans lukewarm. Worth a visit but specify your breakfast requirements.

"Sort out the service please. Disappointing."

2
21/10/2018

So we attended the pirates and mermaids afternoon tea lunch as a family of five. The event wasn't cheap at £15 per adult and £10 per child. The entertainment for the kids was pretty good, a couple of party games, crafts, and a disco. The food was ok. Sandwiches and scones were fresh, and the cakes were ok but not the best afternoon tea I've ever had. The huge issue however was the service! The event was advertised as 12 to 4. We arrived at 12. Although there was music playing (from the disco area) there was no DJ or games, or afternoon tea. By 1pm my kids were getting restless and hungry. At 1:15pm finally the tea came round, at 1:30pm those having tea had drunk the tiny cup of tea given and the rest of us were still waiting for coffee. The waiters with the tea and coffee aimlessly walked around, in no obvious table order and in the end we only got our coffee as I got up and asked one of the waiters if we could get some. I don't know how long it was until the food finally came, but all drinks had been drunk a long time before. Halfway through eating we were all so thirsty (scones make you thirsty anyway and some of the cakes were quite dry), but there was no waiter or drinks to be seen. Eventually I again had to find someone and ask if we could get another tea or coffee. When I go for afternoon tea I expect to get my tea/coffee and food at the same time. In fact I expect to get a pot of tea/ coffee on the table to enjoy at my leisure, not have to hunt out staff to be poured the tiniest amount ever. The hotel looks beautiful and could be a great place. Please sort out your service. (Also worth pointing out that this event had to be booked and paid for in advance, so there was no excuse for such a lack of organisation on the service front).

"Conference"

2
19/10/2018

Attended here for a conference and was rather disappointed in the service. There was attendance of 300 but they only put one pot of coffee on in paper cups and until asked no drink at all with lunch until they reluctantly brought out some water. They did not have the lunch prepared for the time of the break. When they brought out the sandwiches they tried their best two make it look like more than the three plates they brought out. The also brought out anemic oven chips and lettuce but certainly no forks so you had to eat these with you fingers. Would not be tempted to go here privately I don't think and I would certainly think twice for a smooth business meeting.

Jon H, General Manager at Hardwick Hall Hotel, responded to this review
Hello helstravels Thank you for your review, however i am a little confused by your comments. We hosted 5 conferences last Thursday, including one for 300 delegates. This one however, did not include lunch, only two servings of Tea and Coffee. The organisers arranged for a light lunch after the main meeting had concluded and this was delivered on time and in accordance with their instructions. For the main meeting, we had two coffee stations, fully manned with four coffee pots per area, plus tea and hot water which were constantly replenished. I am truly sorry that you left with a poor impression of the hotel, however, as i have stated, i would appreciate a more detailed email in order to really understand your complaint.

"Beautiful Hotel but breakfast could have been better"

4
16/10/2018

I stayed here for a wedding reception a few weeks ago. The hotel is absolutely beautiful and in a stunning location. The rooms are good sized and very very comfortable. I was really impressed and it was worth the money. My only complaint and it is really small was that the eggs benedict we had for breakfast could have been better. The ham was cold which spoiled the whole dish. However, I would definitely come back here.

"Never have afternoon tea or food in the bar"

1
12/10/2018

We took my mum and ordered the afternoon tea with a ‘selection of cakes' including fresh cream cakes. The service was appalling, the coffee my husband had arrived ages before anything else, the tea arrived ages before the ‘cakes'. The ‘cakes' were appalling, without a sniff of fresh anything, never mind cream cakes. The rest of the tatty biscuits were nothing like the description on the menu. We were given a full refund, as were a number of people having other orders due to the poor quality and poor service. We won't be back.

"Short break"

4
08/10/2018

We were given a present of vouchers for the hotel and were keen to try it. We booked in to a de lux room on a dinner bed and breakfast basis, taking Sunday lunch instead of dinner. Check in very easy and room 108 was lovely, massive clean and well appointed. The bathroom as really impressive. The restuarant was busy when we joined for lunch and there wasn't enough staff on to cope with the occupied tables. Which was a shame. The food was excellent, well presented with a vast amount of veg. If anything too much as they must have so much waste. The desserts were fine but lacked in presentation. Breakfast again was excellent with everything that you could want both cooked and on the vast buffet table. I must mention that the staff were great and a credit to the hotel, especially the older lady, ( I mean that in the nicest possible way) who went out of her way to ensure we had everything. We will be back.

"service and cleanliness"

1
06/10/2018

We were booked in for 3 nights. the service was terrible, at dinner we were brought 2 sets of meals for other tables before receiving our own although we had waited 45 mins to be served when only 6 tables were occupied. This was not a single occasion as I have had business dinners here before. The food was only fair. Service in the bar was poor each evening. Having requested room service of coffee I was informed that tea and coffee making facilities were in the room and if i have run out of coffee there was tea!!! There had been a big event at the hotel on the day we arrived, the toilets were a disgrace and despite bringing it to staff attention was no better later in the evening. The staff rest room and toilet were open to view and were not clean or tidy. The rooms were cold and despite raising issues there was no support. I will find another hotel. Very disapointed.

"NIce rooms"

5
03/10/2018

The rooms were lovely and very clean. The surroundings were pretty and there is plenty to do in the area. The staff were friendly and helpful and the food was really nice. The prices were not too bad. .

"Terrible"

1
29/09/2018

Terrible experience Booked the most expensive rooms just to get a good night sleep, as travelling whole day before and after. No prior warnings on the website of extremely loud and noisy party, which went on till midnight. And extremely noisy party goers. Hotel does not even keep ear plugs inspite of such noisy event! They had absolutely no regards for the stay of their guests. Their excuse was that the booking was done online. They would have warned if we would have rang them. Absolutely helpless situation.

"Weekend stop over "

5
19/09/2018

Fabulous find on our return trip from Scotland to Leeds. We were fed up of driving so decided to do a late booking & chose Hardwick Hall. So glad we did. It's gorgeous & the team are amazing. Big shout out for Paige & her brother waiting on in the cellar restaurant. Thanks for Looking after us & thanks to the chef for accommodating my husbands dietary requirements.

"Awful Experience"

1
15/09/2018

I booked to stay at Hardwick Hall along with my bridal party around 1 year previous to check in. This was because I was getting married at a different venue near by. The staff here assured me that it would be absolutely fine to stay here even though I wasn't getting married at their venue. Unfortunately most of my review is full of negatives and not the pre wedding night I'd hoped for. Negatives: - On check in members of staff were not polite or helpful or didn't even smile at us - My bridesmaid was initially charged more for her room. - My husband rang and ordered a surprise bottle of champagne to the room. It took forever to come and the ice had literally turned into water by the time it had arrived. - My second bridesmaid tried to put a present in the room my husband I had booked for our wedding night - she had issues with that - members of staff couldn't find the booking and said no booking had been made - Eventually in the end they found it. - Wedding morning breakfast - again inpolite members of staff who again didn't even smile - We asked for a jug of water to be sent up to the room whilst we were getting ready. Didn't arrive. I went down myself and spent half an hour asking/waiting for one. Also asked for a bucket of ice and glasses to go with it. Member of staff said no we don't have any ice or glasses. So we literally had a jug between 4 of us with not 1 glass!! - Hair and make-up ladies arrived, florist arrived and photographer arrived all at different times. Yet they all had issues trying to get up to our room. They were all told on separate occusisons that nobody within the hotel had booked under the name - Basically saying that I wasn't in the hotel. I received phone calls from each provider who visited us asking what our room number was. Obviously this was stressful on my wedding morning. - When coming down from the room to get into our cars to head to my wedding venue not one member said have a nice day - no nothing. Just literally stared. The only positives to mention: The evening porter - When we arrived back at Hardwick late at night after our wedding, he was very friendly and attentive. He checked all 10 rooms in without any issues at all. The premier room/honeymoon suite - Absolutely lovely and spotless - hats off to the cleaner. Obviously this wasn't the experience I was hoping for on the lead up to my wedding. In fact it left us all feeling upset and very disappointed. We didn't really express our views as we didn't want it to spoil things even more and after all it was supposed to be a celebration!!! Surely members of staff must have seen how annoyed we were at all of the negatives that occurred during our stay.

"Stayed as part of a Wedding Group"

5
11/09/2018

We stayed at the Hardwick Hall Hotel when our son got married and used it as their wedding venue. We stayed overnight. An impressive location, impressive and more than comfortable rooms, the whole experience was wonderful. The food was beautiful and well cooked with the waiting staff being attentive and friendly. Bar prices were a little 'keen' but what the heck - it was a wedding. Excellent all round, thank you for a wonderful day.

"Great group visit"

5
08/09/2018

We recently spent three days at this hotel with a coach party of people from Breathe Easy Fife. The rooms were excellent; spacious and with everything we required. The meals were excellent and the staff couldn't have been any more helpful; special shout out to Duty Manager Liam. The grounds and hotel are lovely, ideal for weddings or special occasions.

"Beautiful room, lovely staff"

5
07/09/2018

Just back after a few days at Harwick hall hotel and was so impressed. The staff were lovely and very welcoming. The food at both breakfast and dinner was delicious. Plenty parking and lovely views over the lake. Bedroom and all public areas are spotlessly clean. Will definitely be back

"Return Visit"

4
29/08/2018

Stayed at Hardwick Hall Hotel for the second time in August 2018. The hotel is impressive from the moment you drive into its grounds. There is parking to the front and rear. The hotel is full of old charm from deep pile carpets to leather furniture. I had booked a Premier room The bedroom had three windows overlooking Hardwick Country Park. It was appointed with a very large comfortable bed, two chairs and large desk plus chair. Upon an ornate set of draws stood the tea / coffee makings, kettle DVD player and complimentary mineral water. A free standing wardrobe contained a safe. There was an iron and board. Mounted upon the walls was a large TV and a B & O music centre. The bathroom was exceptionally large featuring a grand free standing bath, two basins and a large walk-in shower. Both dinner and breakfast were take in the hotel and I can recommend the 'posh fish & chips' in the Rib Room. The cooked breakfast was very good too. The hotel is located on the edge of the Hardwick Country Park which was a pleasure to stroll around. To concluded this was a relaxing stay in a very nice hotel which is in a lovely location. Negative points: - The rooms decor is showing its age. Marks and stains on the wallpaper. The B&O HiFi worked very well but had a cassette player! The massive desk and its chair could be replaced with a small settee to view the country park from ones room. The Rib Room staff were young and attentive but the older breakfast serving staff were just miserable. At 8.50am I was told that there were no more croissants, poor as breakfast is served until 10am.

"Hardwick Live"

5
28/08/2018

Attended the festival for the full weekend, brilliant set up and bands etc. We have been every year since its creation and like the past events this one was just as good. Standard tickets on the Saturday and gold tickets on the Sunday, gold worth the money you can eat all day if you can handle it. Will we go again - yes without question.

"Afternoon Tea"

5
27/08/2018

Had a great afternoon tea here. Fabulous service from the waiting staff. Jane, Donna and Margaret all very attentive. Going above and beyond the usual requirements. Serving generous portions, certainly value for money. Thanks to all the staff involved behind the scenes too but especially those mentioned. Cath

"Afternoon tea"

5
27/08/2018

A lovely afternoon tea made even lovlier by very attentive staff, Donna, Liam, Margaret and especially Jane for whom nothing was too much trouble. The hotel is set in gorgeous grounds. We especially loved the coffee pot.

"SUNDAY LUNCH"

4
26/08/2018

We regularly visit the Hardwick Hotel for Sunday Lunch and have taken extended family and friends on several occasions. The style of the Dining Room and the background live piano music make for a very relaxing and pleasant ambience. The food is plentiful and wholesome and characterises good home cooking which is great value for money and a pleasant dining experience. The Staff Members particularly Martin and Margaret and their colleagues cannot do enough to assist and are very pleasant and polite and most professional in carrying out their tasks. I have not found a better dining experience in the area and I really look forward to my lunches at Hardwick.

"Visited park and cafe "

4
22/08/2018

We spent about 4 hours here. Although you could spend more time (or less if you wanted to). I took my 4 year old for a walk around the lake. The park is very clean and tidy. We also feed the ducks. They sell bird feed for 50p a bag with I think is very reasonable. Parking is £3 for the day (or £2 for 2 hours). We then had a lovely meal in the cafe. The children's lunch boxes are a great idea, with lots to pick from. They are a good price too. The food is a good price and lovely (I had a sandwich which came with salad, causlaw and crisps). Not overpriced like you get in some parks. The playground has something for all the children. My daughter thoroughly enjoyed herself.

"birthday treat ???"

3
20/08/2018

Booked a deluxe room, however although the room was well appointed it overlooked the bin yard. Had to ask the night porter to switch off noisy kitchen fan left on. Woken up next morning at 6a.m. by delivery lorries and fan switched on again. Asked for bath robe as advertised in hotel guest booklet reception said they did not know anything about that. Only booked this hotel and made a special journey as born here might not be back for another 70 years. p.s breakfast excellent

"Afternoon tea with family or friends"

4
20/08/2018

Had afternoon tea twice here in July... one on a Sunday and another on a Tuesday, the service received on the Tuesday was first class however the service on the Sunday was quite shocking. Sunday - There was a wedding on at the hotel on the Sunday and as a result you couldn't get near the bar for empty dirty glasses. There was one staff member running around trying to deal with everything in the bar area so as you can imagine he couldn't be very attentive to all customers as there was only one of him! The food however was lovely and the crockery is lovely. Tuesday - first class service by two very friendly ladies, lovely food, lovely crockery and relaxed atmosphere. Would recommend mid week.

"Gorgeous wedding, no so the hotel"

2
15/08/2018

This was our second wedding here and we even managed to book the same room and the wedding organisation was faultless, the room and breakfast service was poorer than our last visit. The room, room 211, shows a lot of wear and tear to the furniture and fittings, if the covers are removed from the bed you'll find the bases fraying all around and the bath showed signs of neglect to the enamel. At breakfast we arrived in order to have breakfast with friends and stated as much to the waitress who could not wait to get our order and also stated that breakfast would be a while so there was plenty of time to have cereal and toast, low and behold the breakfast arrived just as the toast came out of the toaster, when asked about timing she was too busy to even answer our question and we got the reaction when trying to get attention for another pot of tea. Poor poor service. Overall for a 4 start double AA hotel charging £149.00 for one night including breakfast it is not good value for money.

"30th birthday party in the Marquee"

5
15/08/2018

This was the absolute best party. The service from all of the staff was fantastic, the DJ was great, the food was outstanding. I was looked after from start to finish and so were all of the guests. This night made my birthday :-)

"Bridal Party Stay"

5
07/08/2018

This hotel is gorgeous! Very up to date, beautiful rooms and bathrooms, stunning views and very friendly staff! We left in quite a hurry on the wedding morning and the staff were so helpful and patient. We had a joining rooms which was really good and the breakfast was very nice too. I will definitely stay here the night before my wedding but for two nights and have my wedding here too! Thanks very much.

"dotric stay at sedgefield"

5
07/08/2018

good location next to hardwick park,friendly receptionist,room excellent fair size and tidy,staff in bar chatty and friendly.restaurant good food and service,a nice hotel in fair grounds,we liked it so well we have booked again for september

"Great wedding service but..."

3
04/08/2018

Came here for a wedding and the service was brilliant and the staff were really attentive. However the only let down was the lack of air conditioning. The hotel was so hot and a lot of the windows were painted shut which made the day uncomfortable.

"Pleasure every time"

5
04/08/2018

I have stayed here more than a dozen times now either for work or leisure. The Hotel is excellent. Staff are friendly and choice of food and drink is excellent. It can get busy in the summer and Christmas so if you don't like that sort of thing I would suggest you avoid times they have shows on.

"Quality stop over in County Durham"

4
02/08/2018

This is a quality hotel from a location, facilities and service point of view. The hotel sits in a lovely parkland setting with a number of clearly defined walks, if you get the opportunity. The hotel itself is first class; from the reception to the rooms; comfy, clean, well staffed and welcoming. We took a meal in the lounge bar which was well prepared and presented and was thoroughly enjoyable. Breakfast is a must, cooked to order from a very extensive menu. Look out for the hotel's planned events it would be good to stay and take in the event.

"Beautiful location"

5
28/07/2018

This is a very nice hotel and the grounds are beautiful. Friendly, helpful staff and the room we booked was a suite and it was gorgeous. The only thing which I thought looked out of place was a large menu card which was placed on the coffee table, a small covered menu book would have been more in keeping with the style of the room. You may think this sounds silly but it had the effect of lowering the standard and ambience of what is a lovely room. Breakfast was nothing special, in fact the eggs benedict I ordered were completely ruined by a blanket of hollandaise sauce which made it too rich to eat but the eggs were hard anyway - less is more in this instance. My husband had a full English which was not good, cold hard bacon, undercooked mushrooms and poor quality sausage. The cups and saucers were canteen style and I would expect more from such a nice hotel. Despite the breakfast, I would definitely stay again for all the positive reasons given.

"Afternoon Tea"

3
22/07/2018

This birthday treat was given to me by my family as a surprise and couldn't wait to visit. Firstly we were put in another room for our afternoon tea which was different to the details. My daughter had a lovely lipstick mark all over her cup, which by the way is a Ted Baker tea service and is very beautiful. Sandwiches and cakes came on cake stands. Their was 5 sandwiches each with a variety of fillings on white and brown bread. 2 scones each, 1 plain and 1 fruit which were quite dry and only one small pot of jam and cream to go between 5 people!! We had to ask for more tea as no one came to see if everything was ok and did we want any more!! We asked for more jam and cream and are still waiting for it!!! The cakes were nothing to get excited over and the little pot of jelly and cream was tasteless. It was a lovely treat but have had far better afternoon tea in other places and wouldn't return.

"Very Comfortable, Good Value Stay"

4
15/07/2018

We only spent a night here but were very impressed. The location, in Hardwick Country Park, is fabulous, and it was great to be able to stroll around the lake and to have such lovely views whilst enjoying a drink on the terrace. I think we may have benefited from an upgrade as our room was superb - comfortable, very spacious and with a huge bathroom containing both a bath and an excellent walk-in shower. With breakfast included, albeit that this was nothing special, it was extremely good value for the standard of accommodation provided. Staff were friendly and helpful, and the dinner we had there was fine, though again, not that noteworthy.

"Weekend stay"

3
12/07/2018

My partner and I stayed at the Hardwick Hall Hotel last weekend. The grounds were beautiful, great outdoor seating area and lovely views. Drinks in the bar were a reasonable price, food however, very overpriced - £19.95 for fish and chips! Rooms were decorated well, beds were comfortable and bathrooms modern. However, we went during a hot spell in June and room was incredibly stuffy and no air con/fan. Overall, I would rate our stay here as average and would not pay over the odds to stay.

"Wedding"

3
09/07/2018

Stayed here for a wedding... The hotel setting is stunning. The rooms are excellent but seriously hot in the summer, massive comfortable beds but the pillows are like bricks ? The grounds are very nice with a stream and lake too... Breakfast needs an overhaul, drinks are expensive and some of the staff should not work with the public. Shame because its a classy place... Would have given a 4 star if not for this.

"great place"

5
08/07/2018

great place for myself and my wife to spend a bit of quiet time without the kids nice gardens to go for a stroll and great steak restraunt will definately be revisiting again at some point bed was so big and comfortable

"Lovely Hotel But....... "

4
04/07/2018

Lovely staff great food, exceptional grounds. Avoid room 416, albeit its a lovely room, it's situated next to the kitchen fans, which go off at 10pm then start at 6am. A tad early if staying over the weekend..... Also, I stayed here on a very hot day, the room has a small window, so heat wise in the room was just bearable. So, I've given four stars on the basis of fab staff/lovely food/amazing grounds but politely would prefer a different room

"Beautiful hotel in stunning grounds!"

4
01/07/2018

We were attending a wedding at Hardwick Hall Hotel and decided to stay for 2 nights. Mostly it was great. The hotel is set in stunning grounds overlooking a lake. Our room was a deluxe room. It was roomy with a huge bed and large bathroom with his and her sinks, a roll top bath and walk in shower. It was immaculately clean. Only issue was no air conditioning and it was a very warm weekend. Special mention to housekeeping who couldn't have been more helpful. On the first morning breakfast was great as very quiet and breakfast was made to your own specific order. However on the busy morning after the wedding, the buffet breakfast was poor. Staff were obviously busy but the food and drink stations were not replenished quickly. The quality of the hot buffet was poor. For a wedding venue this is a spectacular hotel and the reception was fab. Main downside was the lack of organisation in the bars. Very poor for such a venue. Only let down was the bar service. This needs sorting out Hardwick management!

"80's night"

1
26/06/2018

We came here a party of 9 for the 80's night the electric went off so were sat with no music till the meals were served, when you went to the toilet it was pitch black and dangerous, we were told to go home and email the hotel the next day different ones in our party emailed a couple of times and we are totally getting ignore this is totally bad customer service our night was spoilt and didn't get the service we paid for very unhappy

"Disappointed"

3
20/06/2018

We've been here before and had a lovely stay. Unfortunately this was not the same. We stay in a premier room as I'm disabled and use an inflatable chair to sleep on when I'm away from home and I need space for it. I always inform them, when I book, that I need extra bedding. The receptionist checked and told me it was on the notes for housekeeping. They weren't there so I had to ring down for some. Also when I booked I told them I would like a room on the top floor as on the ground floor there's a tiled floor in the passageway and you can hear everyone walking around. Again they hadn't and when I asked to be moved, they said the other premier rooms were booked. Once we were in the room I sat on one of the chairs and both of the arms were broken. Next was the bathroom, I couldn't believe the state of the sink. It was discussing, it looked as though it had never been cleaned and there were loads of chips in the surface. The taps were so close to the back of the sink, we couldn't wash our hands under running water. Now for the evening meal. We had it in the room as it's a bit of a task to manoeuvre my electric scooter in the restaurant. For starters we had pork terrine and the crab which were very tasty. Next my husband had halibut and I had tempura prawns. The prawns were very large but completely tasteless. I could barely cut them let alone chew them, my husband said the fish tasted old. Desserts were okay. Breakfast is an extra £12.50 for either continental or cooked breakfast. This is a fair price as the breakfasts are tasty with a reasonable choice. The staff are really nice, from reception to housekeeping but if their premier rooms are this bad, I dread to think what the other rooms are like.

"Always enjoy"

4
19/06/2018

I have stayed in this hotel many times over the years. It never fails to impress. It's not the most luxurious, it's not the best for facilities but it's is quaint with lots on nocks and crannies and friendly staff who work hard to make your stay enjoyable. Oh! And did I say that it's set in a magnificent park with great views out over the lake?

"Disappointing "

2
16/06/2018

A friend purchased a room here for me and my wife as a 40th birthday present. The room was OK I suppose. Nothing outstanding. I was a little annoyed at the fact that I was unable to pen the window more than a couple of inch and for some bizzare reason you can't open the curtains. All you can do is tie them back. The bar is nice environment to sit in and th grounds are lovely but non if that made up for the real issue. Service in the restaurant was appalling. It took 90 minutes before we even saw our main course and once finished I waited another 30 minutes for the bill but got sick of waiting. In the end I just walked out and informed the reception staff. Its a real shame as the steak I had was lovely. I wouldn't come again and if I have to pay full price for the meal, considering the poor service I'll be very disappointed indeed.

"Warm and friendly"

4
15/06/2018

A lovely one off last minute stay. Room was big and comfortable nice bath and shower. Staff very friendly at check in and in the bar on an evening. You can order from the rib room menu in the bar. Lovely views with option to have a nice walk around the lake. All said and done it's huge value for money and the staff make this such an inviting warm stay. Food is stunning and plentiful.

"Excellent "

5
13/06/2018

Just returned from a lovely 2 night stay in this hotel we would highly recommend it. Beautiful premier room with free standing bath. We enjoyed excellent food in the Rib Room. After dinner we explored wonderful well maintained grounds. Very helpful reception staff. We would highly recommend this hotel and hope to visit soon.

"Auction first"

4
10/06/2018

Visited for the Auction first and then had Sunday Lunch, welcomed into the restaurant and offered menus with an interesting Sunday selection, nice selection of starters and main course's, with a fresh selection of vegetables, roast parsnips, cauliflower cheese, baton carrots and broccoli, interesting desserts, coffee was poor, fudge indifferent and quite poor. Many staff mooching around aimlessly with the older generation appearing to be serving. Lovely setting

"Over night stay"

5
04/06/2018

Stayed here the 4/6/18 for the 2nd time and it was lovely once again( £69 deal).Everything about our stay from arriving to coming home was amazing .The food was lovely and alot to choose from ,the drinks at the bar especially the gin lots of choice. The staff were very friendly and nothing was too much trouble for them.The room (NO 4) was alot smaller than our first stay but really cosy (very creaky floor boards (Haha) . I would like to thank all staff but special thanks to Callum, Connor , Ian and the chef for their fantastic service 100%, a credit to Hardwicke Hall Manor.Thanks to Ian for making my lovely Bailey's cocktail !!!! Hoping to come back July but will definitley be back November for my 50th birthday hopefully room number 9 and hoping you might put the xmas tree and decs up early again like last year it was gorgeous .

"Beautiful views"

4
17/05/2018

This is a fantastic hotel with beautiful views and great service, apart from one strange waitress in the lounge bar who didn't want to take our order for starters as she'd already took the mains and she said it would cock things up? She lost a bit of money there, and then whilst I was paying she didn't even offer to give me my change just walked away and I was going to give her that change and more as a tip she lost out on that as I found it to be a bit presumptuous! Apart from that an absolutely brilliant visit will definitely return.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear 123lottie, Thank you for posting a review following your recent stay at Hardwick Hall Hotel. Whilst I was pleased to read that you enjoyed your stay but disappointed about the waitress in the lounge bar let the service down so please accept my apologies for this. Thank you for your feedback. Kind Regards Rob Warren

"Good quality business hotel"

4
14/05/2018

Use this when visiting suppliers in the teeside area Consistently delivers quality food, rooms and service Normally do an upgrade or look fo4 the deals available Food is of a good standard and restaurant i# worth a visit Good local produce

, General Manager at Hardwick Hall Hotel, responded to this review
Dear RB2614, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Relaxing Saturday"

5
14/05/2018

My good lady and I just wanted to have a relaxing night away and because we love Hardwick Hall we chose to return. The hotel itself is in a fantastic setting with the bird lake from Hardwick Park visible from the front of the hotel. There is easy access into the park from the hotel grounds. We arrived earlier than check in time and made our way into the bar for drinks and sandwiches and received a warm welcome from staff. During the evening we had a meal in the Rib Room and we were both more than happy. I had pheasant and my wife had fillet steak. Breakfast was every bit as good as the food the previous day and once again staff were very warm and welcoming. I think this was our 4th visit to Hardwick and we will definitely return at a later date.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear kennethyoung53, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Friday night away"

4
12/05/2018

Just wanted a relaxing night away. perfect room, lovely view, nice big bath, and overall a nice relaxing sleep. Good food, steak was a bit chewy. Very nice breakfast... Not do sure about the music on the play list in the rib room.....

, General Manager at Hardwick Hall Hotel, responded to this review
Dear htc 0, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"hit and miss"

3
10/05/2018

good points - room was great size, generally clean, bathroom was huge! Grounds are amazing! bad points - little items broke such as bathroom door handle, bedside light. staff pre-occupied by asian wedding, which was very loud and late into the night. breakfast was weird, no labels on hot food containers, which were loose and hot i burnt myself! staff not keeping supplies up, ran out of many items. wifi signal was awful!!! overall ok. but wont be rushing back.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear ryan g, Thank you for your recent review. Whilst I was pleased to see that there were elements of your stay you enjoyed but I am disappointed to read that you did not enjoy your breakfast offering, we are in the process of updating our breakfast as we understand the current containers are not ideal. Thank you for your feedback. Kind Regards Robert Warren

"Helpful Groundsman"

4
09/05/2018

Yesterday my elderly father could not walk up the hill from the lake and a kind groundsman went and got his golf trolley to take him back up. He was so understanding and kind to my father - we are very grateful . Please pass on our thanks x

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Karen M, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Poor bar & service"

2
08/05/2018

We live in Sedgefield & often go to the park for walks & runs as the grounds are so lovely. The last couple of times we have been it has been a lovely day & we have called into the bar for a drink. The last visit was yesterday bank holiday Monday. The service on the bar is shockingly slow. The one lady who was behind the bar was pleasant but obviously stressed. The lager went off & she couldn't change it. A young girl came to assist but didn't know how to work the till so a round of drinks took around 15 minutes for her to serve. The Gordon's gin ran out & the older lady went looking for more..... There is a nice outdoor area to sit at the front of the hotel but the tables were covered with bits of food, tea pots, dinner plates & no-one cleared them which sums things up. For a big hotel the beer choice is terrible. You would expect decent real ale, a choice of European beers & good friendly service but it has none of these. There should be a manager who cares on the bar and a re-think/re-vamp of drinks & food offered. It hasn't kept up with the times & lets the hotel down. Other people sat outside had the same experience so not a one off unfortunately! Needs some TLC !!

, General Manager at Hardwick Hall Hotel, responded to this review
Dear jneasham, We are really sorry to read about the way you feel about your recent visit as we aim to provide great service to all of guests. We were a little understaffed on Monday and unfortunately by the time we managed to resolve this the rush was over, as you will know as previous visitors this is not our usual standards and please accept my apologies for the service you received. Thank you for your feedback this really does help me in trying to move the business forward. Kindest Regards Robert Warren

"Disappointed"

2
07/05/2018

We stayed bank holiday Sunday our first time back at the hotel for a few years always one of our favourites, have to say we where so disappointed booking the premier room for that little bit of luxury the room was ran down and dirty lack of attention to detail lights above bed wonky, bed messy. The rooms it self needs updating walls dirty, paper peeling away the windows where filthy with dead spiders, bath marked, furniture marked. We couldn't get food untill 6pm unless we ordered room service and eat room it was a beautiful day so didn't want to do this, the staff seemed under pressure and little time for guests that weren't in the large engagement party that where in the hotel witch then kept us awake later that evening. Positive note the grounds are still as beautiful and weather was perfect

, General Manager at Hardwick Hall Hotel, responded to this review
Dear emmacarter1984, We are really sorry to read about the way you feel about your recent visit as we aim to provide great service & Facilities to all of our guests. Please accept my apologies for room not being to our usual high standard, we are currently working through the hotel bedrooms and we have a programme of works ahead that we are hoping to complete over the coming months. Thank you for your feedback. Kindest Regards Robert Warren

"Lovely Overnight Stay"

4
06/05/2018

Overnight stay as couple for a treat...We stayed in room 312 which was lovely, the room is huge, everything you need is there and it had a lovely feel to it, only issues - shower lacks power and although the bed is huge and comfortable the pillows were too firm. Also the walls of the room could do with cleaning as lots of splash marks from what I can only imagine are spilt drinks! Bathroom is lovely and big and bath is a great size although didn't get chance to have a soak! Grounds are beautiful and there are lovely places to relax in the sunshine! Bar is really nice, good selection of drinks and has a luxurious feel. Food was lovely, staff very helpful and friendly! Breakfast was enjoyable, great selection and again staff were lovely. Really enjoyed the stay!

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Hayley C, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Early anniversary stay"

5
30/04/2018

We returned to Hardwick hall hotel for an early 7th wedding anniversary stay. We booked the bed, breakfast and evening meal deal upgrading our room to a superior room. The room was very spacious and clean, the bathroom was spacious with a lovely shower and bath. We had a 3 course meal in the rib room which was nice- desserts were a bit too cold and as such we didn't each much of them but they tasted lovely. If you choose the dining offer you have to ask for the set course menu as they just give you you normal menu (as you can get an allowance of £25 each from main menu but as the steaks cost from around £20 the set menu gives more for your money) Breakfast was nice, cooked well and promptly served. We had a drink in the newly refurbished bar, lovely selection of gin and the staff very friendly. I didn't expect the gin glass to be massive (bigger than a pint glass) so had to use two hands. Already planning our return

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Roisin R, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Wonderful, as always!"

5
29/04/2018

Hardwick Hall is a fantastic local hotel that gives us an opportunity for a weekend break somewhere that we know won't disappoint. Reception staff are friendly, welcoming and efficient. They will do their best to get you checked in quickly and we really appreciated the upgraded room. The rooms are all to a fantastic standard, so where you book a standard ir premier room l, you know the quality will be good. The only downside for us was the bar. Drinks were expensive and we planned to eat a light lunch at the bar adter checking in at 2pm. However, food service in the bar ceases at the end of lunch time service. This meant we had to walk up to the cafe at the other end of the park in order to get some food. With a medical condition (which I had come to try to recuperate a little), this unexpected walk was enough to trigger symptoms and leave me feeling unwell for the rest of the stay. Our evening meal in the restaurant was lovely. Cooked just as we had asked for and very filling. Overall, we were happy that we had selected Hardwick Hall for a short break.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear JRB1979, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"The jazz club"

5
22/04/2018

Stayed for one night great room and room service,no overnight or late noise. At breakfast asked the restaurant manager Margaret if she remembered the Jazz club on Sunday evenings in the early 1970s ( the last time we were there) Turns out she served behind the bar there and showed us where the club met etc. Nice bit of nostalgia. Excellent staff attention even though the place was very busy with weddings etc.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear john F, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Wonderful Afternoon"

5
16/04/2018

Booked afternoon tea for my Mothers birthday for seven people. My parents like plain sandwiches and I put on the requests of what sandwiches I would like to be adapted to suit their needs. On arrival there was a lovely table set up for seven people, the waitress could not have been nicer, the sandwiches were prepared exactly how I had asked for. They even brought my Mam and extra dessert decorated with Happy Birthday. We were given really useful boxes to bag up what was left, there was so much food we could not eat it all in one sitting. At £16 a head we all left with full stomachs, a take away and a lovely afternoon in a beautiful setting, I would recommend this to anyone.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear jomac74 , Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Great Surroundings, but "

3
15/04/2018

Great surroundings, impressive building. The bed was comfortable, but the shower lacked pressure (wash-basin had excellent pressure!). Breakfast was freshly cooked and tasty (but the hollandaise sauce was from a jar). However, breakfast was let down by poor bread (supermarket sliced), the grapefruit juice was fermented - removed but not replaced, the coffee was awful. We arrived for breakfast at 0940 (it finished at 1000) and the staff appeared to be more intent on clearing and rearranging the room than providing service for the guests sitting, having breakfast. Bar staff were good and knowledgeable about the local gin.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear kipzz, Thank you for posting a review of your stay with us recently on this website. We are pleased that on the whole you enjoyed your stay but I was disappointed to read your comments about the shower and our breakfast offering. Please accept my apologies for the lack of pressure on your shower. I have shared your feedback on breakfast with the chef and front of house team and we are meeting next week to review the points you have raised to see where we need to improve. Thank you for your feedback. Kind Regards Robert Warren

"Fantastic Day "

5
15/04/2018

Although we didn't stay in the hotel we attended the princess and superheroes party with our daughter and friends. The event was superbly organised and ran. Nothing was an issue regarding the meal for our daughter who has dietary requirements and the staff couldn't have been more helpful in checking whether things were suitable for her. Credit as well to ‘Make My Day' events for providing the entertainment of the superheroes and princesses. The entertainment was well organised along with the disco. All in all a fantastic day.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Richard U , Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Rebecca c"

5
10/04/2018

Been here many times and always high standards both in the rooms which are large and evening meals are unbeatable.looking forword to our next trip in May.10 out of 10 Hardwick hall.Amazing grounds and even an owl hooting sometimes.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear PeterColeman , Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Excellent "

5
06/04/2018

Parents 50th Wedding Anniversary in the boardroom. Service was second to none , from dropping off earlier in the day , flowers, cake etc , on arrival staff had made the room look amazing . Our host on serving was a young guy called Sam Ethrington , the hotel should be very proud of Sam who tendered to everyone , not only pleasant but exceptional service well done Sam ... All round great service which really made for an unforgettable night . Would highly recommend , all staff are a credit to this hotel , once again thumbs up for Sam

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Poodle20, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"Great stay."

5
03/04/2018

Two days spent here with another couple. Super rooms, first class service and very good food. If they could only have improved the weather it would have been even better. We will certainly be looking at visiting again before too long

, General Manager at Hardwick Hall Hotel, responded to this review
Dear dave_kathy1, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Excellent"

5
03/04/2018

We really had a lovely time in this hotel, the food was great and plenty of it ,, the staff were very friendly and helpful they work hard. The grounds are lovely very pleasant lovely view . Will definitely return

, General Manager at Hardwick Hall Hotel, responded to this review
Dear irene1645, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Bank holiday get together"

5
02/04/2018

Fabulous stay in a premier room with a delicious meal in the Rib room and breakfast included. 4 couples booked for an Easter Sunday stay. Couldn't be faulted everyone was very impressed with hotel and will return.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Spr63 , Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Excellent Hotel"

5
23/03/2018

Visited Hardwick Hall for the first time with my wife, had three nights there, using a Groupon voucher. The hotel location is excellent, in a country park setting, with nice walks around the lake available. Most rooms overlook the lake. Many functions of various types seem to be occuring frequently, as the hotel seems to target this market specifically. These events, when held did not effect our overall positive view of our stay. The Premium room we stayed in was very large, having an excellent bathroom, with free standing bath, double sinks, and walk in shower. The bed was large and very comfortable. In fact the room was without fault overall. All staff met were very friendly and helpful, from the reception staff, housekeeping, and the server at breakfast. Nothing was too much trouble for them all. We will certainly be returning to this hotel when next in the area, and can highly recommend.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear John-ChrisMc, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Thank you for your feedback. Kind Regards Rob Warren

"1st time for Sunday lunch "

3
18/03/2018

Birthday lunch booked 2 weeks ago 5 adults and two children. Confirmed high chair and special.menu toddler dairy free. Arrived and shown to table high chair at table ready. But no trays or safety straps on these chairs. Drinks order taken quickly and served. Menus 3 courses with fairly large range starter, main desert and team coffee. Dairy free for child pre booked answer no sure if we do can do Yorkshire pudding!!!!!!! Eggs flour and MILK!!!!!!. Offered plate of veg veg did have butter in!!!! Luck standby taken lol. General impression if I was a teacher "could do better" on customer care skills distinct lack of smile and can we help IE mains arrived fit us pre starter wrong table Wrong coffee order delivered, Positive the lead did arrange for birthday cake to be un packed and delivered to music of happy birthday Good interaction with children But please smile a little cost nothing and makes guests special Food was OK but description leg of lamb should read slices off the leg of lamb Chicken can but be done in half portions for children

"Great place for a relaxing break"

5
18/03/2018

Stayed recently on a one night break. Hotel is lovely and clean. Check in was prompt with no delay. Room was very clean including tea, coffee, biscuits and 2 bottles of water. Large comfortable bed which resulted in a good night's sleep. Bathroom had a great walk in shower and very large bath which was great to relax in. Had an evening meal in the lounge staff and service was as you would expect for a 4 star hotel. Prices for meals and drinks are slightly more expensive than pubs but the quality of the meal was outstanding. Breakfast was also enjoyable with friendly, attentive staff and ample choice of both English and Continental breakfast. We thoroughly enjoyed our stay and will most certainly be back again in the future. Keep up the good work.

"We will be back"

5
15/03/2018

We have never stayed here before and what a lovely hotel plus the grounds are magnificent. The welcome was warming and friendly. We had a drink in the bar as we arrived early and the room wasn't quite ready. The bar is very comfortable and the prices are very good for a hotel. Our room was large, very clean and comfortable. We had our evening meal in the hotel and the food was excellent. The breakfast was lovely and lots of choice with no extra cost!! The service at breakfast was exceptional and entertaining, the waiter made us feel very welcome. We had no problems and enjoyed our stay. We are looking forward to returning and trying other Best Western hotels.

"A very successful evening for our first company ball"

5
14/03/2018

I'd like to start with a thank you to all the staff at Hardwick Hall who assisted me in delivering a wonderful company ball on Friday 9th March 2018. The staff on the evening, overall were polite, happy to help and friendly. The event staff who I liaised with on a regular basis (by phone, in person or email) were fab and very quick to assist with any queries I had - Chloe, Jenna & Bethany. I'd also like to mention Rob Warren the General Manager at the hotel. He dealt with a few queries I had following the event and he couldn't have been more helpful and kind. All in all a wonderful place to host any function or just a bit of R&R. Happy customer and we will be back! Many thanks Lucille Patrick PA to MD & Office Manager Avant Homes Ltd Sunderland

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Lucillep529, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Very poor service but good food"

2
13/03/2018

We went for Mother's Day on Sunday and what a shame. The food and set up was lovely however the staff were not very good. We had to ask people to the table several times to make drinks orders, to clear away plates and to get the bill. No one asked how we were. In total we were there for 2.5 hours for meal as the service was so slow. The front of house management really need a re-vamp/training as the location and food were great.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Parissa A, We are really sorry to read about the way you feel about your recent visit as we aim to provide great service to all of guests, I was pleased to read that you enjoyed the food but really disappointed to read that the service was not at the same level. Thank you for your feedback this really does help me in trying to move the business forward. Kindest Regards Robert Warren

"Hit and miss"

3
11/03/2018

This hotel could be fantastic but it is the details that let it down. There is a problem with the hot water and one morning I couldn't have a shower as there was no water pressure. Sometimes room service breakfast arrives and sometimes it doesn't! Overall the rooms are lovely and the staff try hard but the weird figure of a scruffy waiter by the reception desk freaks me out. Nine times out of ten the bed side lights don't work either.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Yolande L, We are really sorry to read about the way you feel about your recent visit as we aim to provide great facilities and service to all of guests, please accept my apologies for the issues with the hot water, we are currently having a new hot water boiler installed which will mean on busy mornings we have enough hot water. The hotel is under new management and all the points you have raised I have found very useful as I will use them to improve the standards moving forward. Thank you for your feedback. Kindest Regards Robert Warren

"Afternoon Tea"

2
11/03/2018

From the exterior the hotel looks nice , it overlooks parkland with a lake, we had booked in advance and had high expectations for a pleasant afternoon. Sadly this was not to be. When we arrived we were given a table next to the breakfast items that were still out and next to a corridor when we asked for another table it was almost too much trouble despite the place being relatively empty. The afternoon tea is frankly not very good falling well below the standard of other places we eat. Two white bread and two brown bread sandwich fingers (no other savoury items) a fruit and plain scone, and cake selection all very mediocre. The saving thing was the waiter who was pleasant and attentive. Overall disappointing would not bother to visit again.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Martin P, Thank you for posting a review of your stay with us recently on this website. I am sorry that the afternoon tea experience did not match your expectations. I was pleased to read that Martin was pleasant & attentive. Thank you for your feedback. Kind Regards Robert Warren

"A truly remarkable hotel set in beautiful ground for the price of a dull corporate run of the mill hotel"

5
07/03/2018

I really enjoyed my stay at the Hardwick Hall Hotel, there is a great atmosphere in the place, without exception all the staff are friendly and really nice people to deal with and so helpful. I invited three customers to dinner in your restaurant on Wednesday evening all of whom were all most impressed with the excellent food, great service, the ambiance and I also appreciated the excellent value for money. There are some little things that perhaps could be improved in some peoples eyes but then that would change the character of the place and remove the individuality. Corporate hotels are all so dull and so similar in every way that you could be anywhere and more importantly they miss the point about the hospitality business, you need to be hospitable. Fabulous grounds and imposing building and fabulous bedrooms, it is rather like staying in a stately home but with more character. Loved it and next time I need to be in the North East this is my hotel of choice.

"Lovely Afternoon Tea Treat"

5
07/03/2018

We took my mother in law for an early Mother's Day treat. To call this afternoon tea is does it a disservice; this is a full on meal. With generous tasty sandwiches, 2 large scones and then a selection of cakes to finish we were all full. Topped off with unlimited Yorkshire tea and very smart take home boxes for the bits we couldn't eat. The setting is nice and the staff are good. Worth every penny

"Nice hotel"

5
04/03/2018

I stayed at Hardwick Hall whilst on business in the area. The room was well appointed and the hotel is set in a lovely location. The food and service in the bar and the breakfast was good. Quirky waiter in reception. Will stay again.

"Not as good"

3
04/03/2018

We came here for my birthday and on arrival our booking was no where to be seen. Fortunately it was very quiet so we were given a table. Starters would only state were average my seafood risotto had no taste at all. Steaks very poor and my sirloin very fatty. Had to ask for water were not offered it. Just seemed like the food and ambiance have deteriorated since the last time we visited. Might not return.

"Excellent location and ambience"

5
28/02/2018

Stayed here when we attended a wedding reception hosted here. The venue for the reception was excellent. The room was brilliant. Inevitably there was some noise till the reception ended around midnight. The lake and surroundings and the Park around is beautiful. Highly recommended for a peaceful weekend. The only drawback for us was the lack of gym facilities. So, you can jog or walk!

"Wonderful break"

5
26/02/2018

Had a great night away at Hardwick. Beautiful room and got a 10% discount online. Had a nice meal in restaurant Grill Room. Ordered chateubriand for 1st time ever, quite pricey at £64 and not the biggest portion. Restaurant was very cold and because it was in the original cellar, it sounded like elephants running around above..Not the most romantic. The young waiters were very helpful and attentive.

"MAYORS BALL 23 FEB"

3
26/02/2018

Very expensive drinks!!!! However, ALL the bar staff were excellent, especially EMMA and SAM. Very professional, courteous and a credit to the hotel. The food was mediocre. Waiters were very good. Th hotel ambiance is 'charming'.

"People make this hotel"

4
25/02/2018

As a regular visitor to Hardwick I've been meaning to write this review for a while now! I always feel to be made at home when checking in at reception, especially Amanda, who always chats to me and makes my stay as homely as possible when I'm often on my own and Zoe, who moved me to a lovely room on my last stay when I was feeling the cold - thank you again. The food in the bar is lovely, the steak baguette is a must. Jon the manager, is a professional, down to Earth man who nothing is too much trouble for! Thanks to him I know all the history of the hotel and lots of information about Sedgefield and Durham too, he always seems happy to stop and talk to all guests and make their stay special! Breakfast is always lovely, served by the most gracious older lady and gentleman, they are their own comedy act - a must see! I'll be back again soon, although I have to add I preferred the old bar layout, sorry (that's my -1 star)!

"Terrible service and nightclub bass until 1am. "

1
25/02/2018

Service is appalling. Ate beautiful food In The rib room (steaks cooked perfectly) then got left with desert menus, which they never came back for, or took our order, poor considering the restaurant had only 8 people in it! Went to our premium room, where there was a nightclub below, playing music (thumping bass) until 1am. Complained and never even received an apology. Not even a “sorry about this..” Whilst the food quality was excellent, the service was truly the worst we have encountered. Poor throughout. Wouldn't visit the hotel, would revisit the steakhouse, but be aware, chances are you won't be eating dessert!

"Interesting place to visit with stunning views"

4
11/02/2018

Sometimes use Hardwick Hall for business lunches when working in the Durham.Used to be Tony Blair's constituency and a large mural of him and friends graces one of the walls.Lots of character and great views over the park and lake.Always found the staff friendly and efficient.Usually eat in the bar lounge which is more than adequate.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear 262chris2601, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Birthday in Durham"

5
10/02/2018

My wife and I stayed in Hardwick Hall hotel for her birthday to combine it with a visit to Durham. The hotel is set in lovely parkland with a large lake in front of it. So some nice walks too. The hotel has Plenty of free parking . It has several conference suites for business events and weddings. We stayed in a double superior room which overlooked the Lake. The room was very well appointed , clean and modern. The room had a huge bathroom with roll top bath and one of the best showers in a hotel we have stayed in. We booked bed and breakfast. The breakfast was great.. we chose haddock and poached egg off the order menu preceded by the usual fruits and cereals served from the buffet. Service was excellent. At the evening we ate in Durham but returned to the bar at the hotel and had drinks... decently priced. The hotel has two restaurants , one specialising in steak... looked good for a special occasion. Overall a very memorable stay and were are very likely to return. Enjoyed it.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Dhturner59, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Brilliant service, gorgeous afternoon tea!"

5
07/02/2018

My partner, his sister and I went along for afternoon tea, she lives down south, works for the NHS and doesnt visit much. She had never been to Hardwick Hall, Park or surrounding areas. The Hall had recently been refurbished and was looking amazing. A blonde lady (so sorry didnt get her name) served us and she was superb! She moved us to another table as there was going to be a bit of noise from a builder installing shelving, which was totally fine as she was just so polite and attentive all the time. The food was adorable, and we took some fab photo's! Highly recommended and will certainly visit again, soon!

, General Manager at Hardwick Hall Hotel, responded to this review
Dear John A, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Oooo what a night"

4
04/02/2018

Ten of us booked for a night out. It was a 90s disco night and we we're not sure what to expect as we love the 80s. We need not have been worried as from the moment we arrived the atmosphere was fantastic arrived early so we sat in the hotel bar which was quite small but very pleasant. When we were called and walked into the room it was a real shock as it was massive with nice decor and about 6 gigantic chandeliers we got a two course meal in the £16 price and I must say it was only basic Chicken with mash and a little veg then chocolate tart but very tasty and perfectly cooked.. Got a big shock when a band came on the were brilliant and soon filled the dance floor. Just one little moan is that as with all these show nights were ever you go they cream to many chairs to a table and it's impossible to move. All in all a great night and super value for money

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Graham J, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Passable for a business trip"

3
04/02/2018

Stayed on business. Superior room (106) was well appointed but a fair bit of dust and cobwebs here and there, including inside the free-standing bath, which I did not get to use because I could not get the plug to work. There also seemed to be a slight leak going on from the bath which made the tiles go a bit mouldy. The shower however was fine. I could not get the radiator to switch off in the room and this made for a rather warm (hot) night, which was a bit annoying. My fault for not highlighting it to reception at the time. Went to the bar after dinner out, bar staff was a little on the abrupt side, not the sort of thing you would expect in a four-star hotel. Nice decor in the bar though. Breakfast: absolutely horrible. The continental buffet is fine, but I had the full-English cooked breakfast and it sat on my stomach for hour and I actually felt sick in the middle of the day. The sausage, bacon and black pudding did not taste nice at all and maybe the oil that they used for frying was getting a little bit rancid. As I mentioned, it was a business visit, but I would not stay there if I were to pay from my own pocket money. And one last thing: please remove the concierge wax figure at reception, it is creepy like you would not believe! Alex Polizzi (the Hotel Inspector) would definitely not approve of that so why keep it.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Dave S, We are really sorry to read about the way you feel about your recent visit as we aim to provide great facilities and service to all of guests. I am sorry that the hotel did not match your expectations. We normally pride ourselves on having good clean bedrooms friendly team and a good breakfast to set you up for the rest of the day but clearly during your stay this was not the case so please accept my apologies for the shortfalls you experienced. Thank you for your feedback. Kindest Regards Robert Warren

"A wonderful lace"

5
04/02/2018

We stayed here for a few days during a family reunion and had a wonderful stay. Our room was large and well appointed and the bed very comfortable. We had a good view of the grounds and lake. All the staff were extremely helpful and went out of their way to ensure we had everything we needed. They even arranged for a staff member to drive us down to th village when we could not get a taxi. The breakfast was very good. Quick service and a good range of cold cereals/fruit. Hot breakfasts made to order and also very good. I do not seem to be able to rate the hotel below but I give them the highest rating all round.

"Chill night out"

4
01/02/2018

Food & service really good could not fault Slow service in bar having to wait several minutes to get served Could do with updating bar with computer to kitchen for orders instead of bar person having to leave back & forth for each order Rooms looking dated in areas could do with updating

"Fantastic Service in Great Friendly Hotel"

5
29/01/2018

Romantic weekend away turned into a bad weekend due to me needing to be hospitalised - which was NOTHING TO DO WITH HOTEL - my wife remained at the hotel and we needed to extend our booking which they did open ended and made it as simple as possible. Hotel very helpful, accommodating and concerned. Absolutely amazing caring staff who looked after my wife as she stayed in a romantic 4 poster suite on her own while I was in hospital. Even the ladies who cleaned to room brought extra tea etc so she was comfortable. So if are ever going to be ill when in the north east, this is where your family should book in.

"very nice stay"

5
28/01/2018

lovely rooms. very nice breakfast. stayed to see george micheal artist. really good singer and dinner was very tasty. room was a bit expensive for that time of year. after new year thought we would get it cheaper than we did but enjoyed our stay.

"Fabulous....Romantic. And Idilic ....."

5
23/01/2018

Had a quick cheeky weekend away..... And this place did not disappoint. Hotel and grounds covered in snow, just beautiful, had a walk down to the frozen lake, watched the ducks and swans, romantic and idilic .... Won't let me click to rate, service, sleep quality or value, but I'd give top marks all round....

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Julie2102, Thank you for posting a review of your stay with us recently on this website. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Excellent"

5
17/01/2018

We have stayed at Christmas for the last 5 years. It's just a lovely place to stay. I thoroughly recommend this beautiful hotel. Comfortable rooms, friendly staff, excellent food and the grounds that the hotel sits in are amazing.

, General Manager at Hardwick Hall Hotel, responded to this review
Dear Lisa H, Thank you for posting a review of your stay with us recently on this website its always great to hear from our regular customers. I am delighted with your comments and this feedback is much appreciated by me and the Team. Thank you for your comments and we look forward to welcoming you back to the Hotel soon, please remember to keep an eye on our website for seasonal offers. Kind Regards Robert Warren

"Fab place"

5
17/01/2018

Front room if possible, our room was wonderful, couldn't fault it. We've stayed there three times now, can't fault the service, it's excellent, the reception staff and management are a credit to the hotel, as are the other staff

"My Wedding Destination"

5
10/01/2018

This place is beautiful, the grounds, the people, the food, everything is worth the 5 star rating. I would highly recommend to anybody that is thinking about visiting, either the play area for the children or a walk round for the adults around the stunning grounds. Bliss.

"Afternoon Tea for 100th birthday"

5
07/01/2018

We took a friend for afternoon tea to celebrate her 100th birthday. To put it in her own words, " I was treated like a lady" From start to finish the lady in charge of serving the tea went out of her way to make it a special occasion. The food was very good and plentiful. We weren't rushed and they finished the day off by bringing her a decorated plate with a huge piece of cake and singing happy birthday to her.

"Just lovely "

5
07/01/2018

We wanted a little night away before going back to work after the Christmas holidays. After looking around we got a deal for dinner bed and breakfast. When we got there the put us in a deluxe room but I felt slightly disappointed with it, I like something a bit special when I go away so we asked for an upgrade the receptionist could not have been more accommodating we upgraded to the Buddha room and it was a little oasis of calm and tranquility I just loved it. We ate in the rib room and although the menu is quite limited I like chicken there was none, the food was very tasty. This is the fourth time I've stayed here and I will continue going back. The grounds are so pretty the staff are great and the premier rooms are spot on

"Beautiful venue"

5
04/01/2018

We'v stayed over before a wedding before and the rooms are nice and spacious. The hotel has a hall for the wedding which makes it perfect venue and well conducted. Staff are friendly and always at your service. Highly recommended.

"New Year's Eve package"

4
03/01/2018

Visited for two night stay with gala event for New Year's Eve, as a party of six, our rooms very good with lovely bathrooms. Food excellent on both evenings, disco on New Year's Eve good kept the floor filled, seen better bands but they were pleasant and made a good impression by chatting with guests.

"Festive afternoon tea!"

5
03/01/2018

Me and my friend went for festive afternoon tea, the customer service was perfect, the food was fresh, festive themed and there was plenty of it, the tables were done for xmas and had crackers on and the atmosphere was great. Will definitely return.

"Excellent stay"

5
30/12/2017

My husband and I had an over night stay, just before Christmas and were very pleasently surprised with the Hall. The decoration was beautiful apparently it had a refurbishment recently and you could tell. Food was really delicious I would recommend the Tomahawk steak for two people was incredible. Staff were friendly and personable. Room was a very high standard decor wise. We will definatly stay over again.

"Christmas Party"

1
29/12/2017

Had our works Christmas party here 16 Dec, on arrival we got a cold room so we got moved to the newer bit but had to get moved again but finally got sorted in a nice spacious room. I can't remember the entertainment it was that bad, the food was running over an hour late and an hour in between courses, the starter was tasteless prawns with a salmon mouse but didn't taste of salmon so that got left, the main was ok when it eventually arrived, sweet was chocolate tart 2 spoonfuls and that was it. The hall over packed, each seat touching so no room to move was ridiculous, would i go back no.

"hardwick hall xmas party night"

4
27/12/2017

stayed the night for the Diane Shaw Xmas party night, lovely food, good atmosphere, pleasant staff, lovely location and room view bar was lovely, room was really nice and comfortable, heating was not working on arrival, but this was instantly resolved, all good deluxe room are supposed to come with complimentary fruit and sweets, there was none in our room, glass tops in the room were also dirty (wiped with a dirty wet cloth) breakfast was nice but the cutlery, cups and plates were filthy, we asked for clean ones, also a shortage of food on the counters, people stood waiting for hot food all in all a pleasant stay, in a lovely location, pleasant friendly staff, will definitely be returning

"Old School Hotel"

5
26/12/2017

I have been going to the Hardwick for years, they used to have great Disco nights back in the eighties! They have maintained a high standard and changed with the times, refurbishing as they go. One thing that hasn't changed is the freshly cooked breakfast served by a great team (possibly members since the disco nights!!) I always look forward to my stays even though I live barely 15 minutes away!!

"xmas party"

5
23/12/2017

Lovely hotel, booked a standard room for a xmas party night, checked in and found the room to be cold, contacted reception and we were immediately given a new room in the newer wing, new room was twice the size of the old room, the manager personally apologized and said our original room is due for refurbishment and shouldn't of been allocated originally. The xmas party was also really good and the food was superb for a mass catered event.

"Birthday weekend celebrations"

4
22/12/2017

This was a special family weekend which was spoiled by hardly any heating or hot water in the room. Other than that the food was good staff very friendly with good service. We did complain many times about the lack of hot water but nothing much was made of it

"Christmas party night"

3
22/12/2017

Attended the abba tribute night for work Christmas party. Never been here before and don't think I'll rush back very over rated. 3 course meal starter waiters just put a plate of about 6 prawns a limp lettuce leaf dried up sauce and think it was a salmon mousse but hard to say as no taste in front of you. We assumed that was it as no choice given we then saw staff arriving with soup, asking paying customers there preferences would of been nice. Main course was chicken nothing flash portion ok for women but rather small for the men, again no choice already plated up and served to you. Dessert yet again no choice just a really dark chocolate tarte, I don't eat chocolate so I asked the waiter is there any other choice to be told "no" we then saw waiters bringing other desserts out so I shouted a manager who told me there only for gluton free. I will say he said he would see what he could do and I was brought the said dessert fresh fruit creamy mousse and meringue best part of the meal. So I would recommend you say you have a dietary requirement. The entertainment was the best part of the night improving the food or giving people a choice would be recommended. The drinks are always expensive in these places so no shock here.

"Disappointed !"

1
19/12/2017

We were looking to go for Afternoon tea for a friends birthday Looked at the reviews and thought we would go to Hardwick. We Perched at the end of a very tired room looking at the curtained off area splitting the room! we were positioned with our backs to the rest of the room with only the divider to stare at and the staff scurrying back and forth.The food.... well the Sandwiches, ok? the rest was awful, Three types of small scones, We honestly had no clue what they were only that they were tasteless and a little undercooked, The Jelly... well Jelly! The cakes were not cakes they were bland little nothing's really, The mince pie was not cooked and the bottom fell out of the pie through the uncooked pastry!The only good thing was the sweet waitress that served us. what a waste of time and money

"Works do"

1
18/12/2017

The meals were served an hour late. My Smoked Salmon Terrine was terrible, couldn't eat it as my wholemeal croute was missing. The bacon wrapped chipolata was missing and the Chicken was dry. The seating was truly appalling: everyone packed in like Sardines, our seats were actually touching, making it impossible to get out. As others have already commented, the drink prices were extortionate and the least said about the entertainment the better. All this for only £40 a head. Will not be returning here, EVER.

"Shambles "

2
18/12/2017

We attended the Christmas meal with Santa. The full day was unorganised and a bit of a shambles. We arrived and had no direction as to where to go. When we finally found our way into the overcrowded dining suite, it was like a scene from a dinner at grandmas involving the emergency chairs being stuffed in any crevice available. Resulting in trying to eat the food that was served looking like you belong in Jurassic park with T-Rex arms, as there was no room between you and the stranger next to you. The food arrived warm at best and drier than a humid day in the Sahara in the month of July. The Yorkshire pudding actually cried tears of dryness that was the only moisture within a 5 mile radius, the carrots were harder than 8 sided rubix cube, and the dessert.. I can't even bring myself to talk about it it was that disgusting. To sum it up it was a 4/10 overall. Best part was the drive home.

"Bland food and rip off drinks "

1
17/12/2017

Went here for work night out and had the worst food ever ! Prawn cocktail starter was disgusting and the main wasn't much better £17 for bottle of cheap wine and even charged over £3.50 for 2 glasses of soda water ! Been to bigger and better places than this and it's free ! Entertainment (ABBA) was great the only good point of our night out, 20+ of us spent good money to come here to be ripped off Be aware

"Married here"

5
15/12/2017

I got married here in August this year. The service from the events team was excellent. Chloe was my wedding planner and she made sure she fulfilled all of my wishes. I pestered her for months counting down for the wedding with weird and wonderful requests and she'd always respond so promptly. The day went smoothly thanks to the great staff who work there. It's not easy managing a wedding with 500 guests! Beautiful venue and lovely staff :)

"Christmas party night"

3
14/12/2017

I attended a Christmas party night with friends,and was very disappointed with the seating arrangements ,we were crammed in and once round the table you were unable to move unless the people either side of you pulled their chairs out.lm my opinion there was far to many people for the size of the room. There was no menu and the food was plated and put in front of you ,not really what you expect these days ,it was reminiscent of the old style dinner dances from years ago. The entertainment was very good ,drink prices were extortionate.

"Christmas Party and One Night Stay"

4
11/12/2017

Attended the Motown Night and stayed in a room with 2 friends. The hotel is lovely. Large rooms and bathrooms. Sofa bed already made up for us with extra towels toiletries etc. Only thing missing was an extra cup for tea/coffee making facillities. Entertainment ok but very loud. Set Dinner was as too be expected at a large venue. would have been nice to have a menu on the table so we knew what we were eating. Breakfast had a very good choice and I enjoyed the smoked haddock.

"Christmas Night Out"

3
10/12/2017

I found the food to be absolutely delicious. However, when eating with a group of friends and to find myself finished my starter before my friends have received theirs is very bad organisation and did spoil the enjoyment which was such a shame. Also spending 20 minutes queuing at the bar for a drink wasn't very impressive either. With a bit better organisation this could have been a lovely night as the food was really nice and the singer good.

"Christmas Night Out"

3
07/12/2017

I went here for my work christmas night out. It was a themed night (the noughties), with two singers with backup dancers which were really good and a DJ. I had a set menu, wasn't keen on the starter but enjoyed the main and dessert. For the price the portion were small. The staff were great and helped when they could.

"Lovely "

4
02/12/2017

The hotel is very nice, the rooms are very comfortable maybe in need of a little tlc but still an enjoyable stay, bathrooms are excellent and well stocked. Breakfast room could do with updating but food was delicious.

"Disappointed "

2
28/11/2017

Family birthday 20+ people. Lovely surroundings and building, but was very disappointed with the service of food. Staff wandering about not knowing which group they where serving my table all received food at different times gravy arrived halfway through the meal. Veg tasted ok but looked awful. Would not go again.

"Exceeded expectations"

5
27/11/2017

Lovely room. Glorious setting. The downstairs restaurant excellent. Staff pleasant and helpful. Fab steak and the largest prawns I have ever seen. Definitely stay again if in the area. What more can I say?

"Sunday lunch"

2
26/11/2017

Sunday lunch today with friends . Would have been good value for money at £15.99 for two courses but unfortunately food was only luke warm so by the time you were finishing your plate it was cold . The meat dishes were fine but fish pie with Yorkshire pudding and roast veg for Sunday lunch is not acceptable . It should have been a piece of fish with appropriate veg . The coffee was cold and stewed but the staff did bring new cups . Whilst the piano player was good ...in such a small space the noise was too loud and we sometimes struggled to hear each other speak Disappointed

"Really enjoyable stay"

5
26/11/2017

We got a great room - huge bathroom. Comfy bed and great view. Staff gorgeous - especially martin who has been there for over 45 years and the bubbly ms barnes who really brightened up breakfast. All in all a great stay. Will visit again.

"A shaky start but problem swiftly and satisfactorily resolved ."

4
20/11/2017

On a cold November day we checked into the hotel and were directed to room 402 ( if I remember correctly) this proved to be very cold , too cold to be comfortable and acceptable. A call to reception brought a member of the night staff up to the room . She agreed it was unacceptable and suggested the room next door , that smelled musty . Problem rapidly resolved then , we were taken to the newer , fresher , warmer wing of the hotel . We were happy with the speedy resolution of the issue and so will definitely be happy to return here . Had it not been sorted so well we doubt that there would have been any further visits , simple as ....... We were told that the older wing of the hotel is “ more quirky “ , that's as maybe ! Cold isn't quirky !

"Comfortable stay"

4
20/11/2017

Relaxing ,quiet and comfortable room excellent meal in the rib room can recommend the rib eye steaks.We stayed on bonfire night enjoyed the firworks and the bonfire.The only down point was the bar area seemed a little tired

"Bargain overnight break"

5
17/11/2017

Managed to get dinner bed and breakfast for £50.00 for two after spotting it posted in error on their web site.Booked afternoon tea for two as an extra which was a birthday treat for the wife.On arrival reception staff were very pleasant room 416 was excellent bath was in bedroom which is a very pleasant surprise with large walk in en suite shower in a separate room.Well impressed with the room only concern is could hear music playing from 3pm till 00.00 also sound of someone drilling at about 22.00 and a door in the corridor that slammed shut every time someone used it.Apparently it's the staff entrance and used most of the time (perhaps a door closer with a soft close option).The music was from a radio in the kitchen and if we had informed reception it would have been turned down ,the drilling remains a mystery.Afternoon tea excellent possibly the best we have had too much to eat in one sitting but staff are happy to put items into a box so they can be eaten later in your room.Really impressed with the young girl that served us can't remember her name but she is about to join the army as a paramedic.Hardwick halls loss is certainly the armies gain.Dinner in the rib room i had minestrone soup followed by salmon fishcakes with poached eggs and trimmings the wife had crab salad and chicken kiev.Both were excellent and couldn't be faulted staff were all once again very professional and a credit to the hotel lady behind the bar cleaned wifes spillage and gave her a free replacement drink after she knocked hers over.Breakfast excellent as were staff.So in summary would we stay here again yes certainly even at the correct price which i believe is £130.00 for two dinner bed and breakfast.Would we stay in the same room no this is nothing to do with the interior of the room but more to do with noise disturbance i that area of the hotel.We would request a room on the other side of the hotel.Is the hotel well kept yes but its currently undergoing a programme of refurbishment so hopefully any tired looking fixtures around the place e;g gaffa tape on the carpet that protects the dance floor where cream tea is served.tired looking wallpaper will soon be a thing of the past although they don't detract from a memorable stay.Did we enjoy our stay yes and this was helped by friendly helpful staff. Give it a go have a lovely walk around the grounds and lake then make your own mind up.They have some excellent festive entertainment lined up for the x/mas new year period so you won't be disappointed.

"Dirty & disappointing"

2
16/11/2017

We stayed here on our wedding night (16th September) because our nearby venue is non-residential. We booked Hardwick Hall because we wanted something a little special & not far. We payed almost £200 (for 1 night) for b&b. . . . . On arrival (in our wedding attire) we were greeted with a miserable sounding "Hi" told our room number & paid for the room. In the room we found a large bed, dated furniture & decoration, the windows open so the room was very cold & an electric key card point that fell off the wall when you put your card in it (not exactly safe!) The room had a few issues. We found some old false eyelashes & hairgrips scattered around the floor, stains on the sheets, peeling wallpaper, damaged blinds & a lot of mould in the bathroom . . . . . All in all not worth the money we paid! I complained to reception & we were advised theyd feed it back to housekeeping. I also explained I would be emailing a complaint & sending photos of the issues . . . . . We were offered a complimentary nights stay to make up for the very disappointing first stay. We were advised that housekeeping had been made aware of the issues and the rooms were being refurbished and we were placed in an unrefurbished room. Well needless to say the second stay was no better than the first! I again emailed to complain because they really need to know & re think their prices - you get a cleaner more well kept room at a premier inn or travelodge! The response from Lee the general manager was that he would speak again to housekeeping & be back in touch. That was very early this week and as yet no response to the issues raised. Pictures included are just of the 'dirty' bathroom

"Slightly tired hotel and appalling dinner. In a great setting. "

1
14/11/2017

Visited the hotel about 4 times. The setting and walks in the grounds are amazing. The hotel is started to look quite tried and could do with an update. However dinner was the issue. 5 of us booked dinner at 8:00. At 8:25 we had to ask to order. At 9:15 no food had arrived so I had to chase up the 1 starter! At 9:35 the x5 steaks finally arrived- two were meant to be medium/rare but probably weren't even blue so had to be sent back. Over all the restaurant is very disorganised and the waitresses didn't seem aware what was happening. Will not be visiting again

"Afternoon Tea Delight ! "

5
13/11/2017

We visited Hardwick Hall Hotel on Sunday to attend a Christmas Craft fair and decided to have afternoon tea in the hotel while we were there. The Hotel itself is a real gem in the countryside within a gorgeous setting, the perfect backdrop for Afternoon Tea. We were shown to our table (3 of us,myself,my wife & our daughter) the waitress was was very pleasant and brought us our tea and coffee fairly quickly. This was soon followed by a wonderful selection of festive finger sandwiches, freshly baked scones, which were still warm! Then onto the top tier which included a scrumptious selection of festive nibbles such as miniature trifle which was to die for!, chocolate snowballs, gingerbread men & shortbread.... all were mouthwatering oh and not forgetting pigs in blankets too! We cleared the plates and were left well and truly stuffed. Well done Hardwick Hall! We will return again ??

"Superb setting"

5
13/11/2017

We had an excellent stay here while visiting Hartlepool. The position of the hotel is great with a country park nearby and a lake in front of the hotel. The bedroom was large with a bathroom/shower room attached. These were comfortable and clean. Staff are extremely friendly and helpful. At breakfast they were first class. Food is excellent and the steaks are as tasty as you will get anywhere. T bone was superb.

"Beautiful venue, amazing bedroom"

5
10/11/2017

I've been to the venue quite a few times for business events but this was my first overnight stay. The room was huge with a separate bath and shower and double sink. The bed was two singles pushed together but very comfortable. The only thing was the radiator was quite noisy when heating up but other than that fantastic stay! I stayed in room 302 with a great view (see photo)

"superb hotel"

5
08/11/2017

acomodation was first class room overlooking grounds,breakfast to die for the best way to start the day, staff very friendly what more can you want. the grounds are beautiful to walk round. keep up the quality service

"Malcolm's 70th"

5
08/11/2017

Just spent a very pleasant stay celebrating a friends 70th birthday the hotel is set in very pleasant grounds with a magnificent view of the lake within the park, food and service by all the staff was excellent

"visit relatives."

5
07/11/2017

As usual this venue doesn't disappoint. The staff are what makes the hotel such a lovely place to stay,especially Margaret in the breakfast room. Nothing for her is too much trouble. The rooms are large and extremely comfortable and the bathrooms cater for everyone - large bath or large walk -in shower.

"Beautiful! "

5
06/11/2017

I loved this hotel from the moment I drove up! The grounds and views are stunning! We also got parked easily and it's free! Our room was a lovely size, complete with sitting area and a large TV! The complimentary tea tray was thoughtful and had many options! The view onto the grounds was beautiful! I could see through this view that there was a wedding on, however, I didn't hear a sound! The bed was comfy and the curtains blacked out any light! It was a lovely nights sleep :) The bathroom was also unbelievable, stand alone bath, walk in shower and a big size! We ate from the bar menu and we were not disappointed, the food was evidently fresh and very tasty! I also loved the bar area and me and my partner were very comfy with the chilled atmosphere! They also have a quaint conservatory at the front which I would imagine would be lovely for a coffee or afternoon tea! The staff were faultless. Lovely and smiley, nothing was too much trouble. Breakfast was cheery, delicious (obviously locally sourced) and enjoyable! Not even to mention the nature park that is pretty much attached to the back of the hotel! This hotel has much to offer! I'd go back any day!

"Nice but some let downs. "

3
06/11/2017

Booked for accom and meeting. Place is really nice and all staff great. Conference area was freezing. Boiler broken apparently. Major let down was the food for the meeting. Embarrassed to say the least. They were clearly busy with conferences but 2 small trays of sandwiches with a few crisps thrown on is not acceptable for 15 people not to mention no napkins or anything. Would definitely put me off using the venue again.

"Loved it"

5
01/11/2017

We stayed at this hotel as my travelling companion was born in Hardwick Hall when it was hospital. Whilst it has completely changed we loved the place, the grounds are beautiful and the hotel itself was very welcoming. I had a huge room which overlooked the grounds. The room had king bed which was very comfortable and I loved the big walk in shower. My friend had a room on the first floor that has a free standing bath in the room so that you could day dream out the window. The bed linen was of good quality, the rooms very well equipped everything you needed for a comfortable stay. Parking was at the front door. We ate in the dining room which I would think was the old cellars, it had a lovely atmosphere and the service was very good, meal delicious, Breakfast was served in the breakfast room and the girls did a stella job of looking after us nothing was too much trouble. We loved this place and what it offered, it's also a very easy drive to the park and ride for Durham. We couldn't fault the place, very happy with the reception we received. We would recommend it and we would stay again. Thanks for a lovely few days in beautiful surroundings.

"Needs updating "

2
28/10/2017

Came for afternoon tea. Waited about 20 mins before getting spoke too. Place very drab. Afternoon tea was a let down. Fruit scone overdone. Won't be returning. However the staff were really nice and polite xx

"Two star coffee "

2
28/10/2017

I have used the Hall on many occasions primarily for coffee and somewhere to relax for an hour but I have to say the standard of service and the ability of the staff to make a decent coffee has fallen of the scale. On my last three visits no staff were in the bar to greet customers and on each occasion it has been necessary to send coffee back as it was barely warm. If staff cannot make a decent drink what are the standards like in the rest of the establishment. People reading this may think I am being a little critical, but irrespective if you are paying for a service you expect it to be of the highest standard. I have always enjoyed the ambiance of this hotel but three strikes and you are out.

"Surprisingly Good"

4
21/10/2017

Booked here for an overnight stay as part of a work event. Allocated room 207 which was really nice. Big room, big bathroom with great walk in shower and double sinks. Seating area with a settee, chair and table and a great view of the garden and the lake. Reception was good. Evening meal was well organised and really good portion sizes. Service was good. Few little things like marks on the mirror from the kettle but nothing to detract from the stay. Really enjoyed ourselves and the room rate was reasonable and included breakfast. Breakfast was very good but my husband's cooked with a poached egg and black pudding turned into a fried egg without black pudding, however, it was all delicious. I had porridge cooked to order. Was delighted to see a really good selection of fresh berries. Would recommend and would certainly return.

"Lunch time snacj"

3
21/10/2017

Had a nice lunch stop here whilst visiting the park. There was a bit of a wait for food but there were 8 of us so perhaps to be expected. Food was very good - only gripe was my starter size gnocchi was huge, I suspect it was actually the main size. The rest of my family shared what I couldn't eat! All in all a very nice lunch stop. Not fantastic, but very nice.

"Friendly hotel in a great setting"

4
17/10/2017

Enjoyed our one night stay, we appreciated being offered an upgrade to a larger room further from a particularly boisterous group in the bar! The room was very comfortable, high spec but the decor is a bit dated. The staff were really helpful and attentive. Great breakfast.

"William"

5
16/10/2017

Great hotel for all occasions. Stayed here recently and found a great wee place with great food at great prices. The room was spacious, comfortable and had a very comfortable bed. The bathroom was finished to a high standard. I found that the staff were very friendly and accommodating. Throughly enjoyable stay!

"If you're holding a conference, go somewhere else"

2
15/10/2017

Now, to be clear I didn't stay here. I just came for a course. But here are just a few observations. If you're going to put tea and coffee on covered tables, make sure all the tables are the same height. Two full jugs of milk all over the floor in less than 20 minutes proved amply why this is such a good idea. Out of eight stalls in the ladies loo, five had locks which didn't work and three didn't have seats. One toilet wasn't fastened to the floor at all. The paint and paper on the walls are peeling away and the carpet is mouldy. Be advised, nobody really serves small packets of biscuits with introductory coffee any more. Have you heard of muffins? Croissants? Particularly when the same biscuits got wheeled out again mid morning! I left hone at 6.45 to attend...I need more than four biscuits to keep me going until lunch! And the lunch...well, back to the 80s. Couldn't tell the chicken goujons from the fried fish, the only indication that they differed from each other was that they had different bowls of sauces by them. White bread sarnies and tired quiche. I appreciate that the hotel provides what the customer books, but honestly, this stuff shouldn't even be an option nowadays. Let's put it this way...if I'm offered another seminar at the same venue I wouldn't have to think twice. I'd run a mile.

"Excellent hotel and restaurant"

5
15/10/2017

An excellent hotel in a great location, with a beautiful park and lake adjacent to the hotel grounds. We stayed in a Premier room, which was very spacious, spotlessly clean, and well appointed. We dined in the hotel. The restaurant had a good menu and the food we chose was very good. The waiting staff were young, and perhaps a little inexperienced, but they were very enthusiastic and friendly. The full English breakfast in the morning is to be recommended. Overall, a great stay, good value, and we shall be back.

"could be so much better"

3
11/10/2017

Stayed here for one night as a family of four. Luxury room was large which looked out onto a very large marquee blocking the view of the country park and lake!! Although the room and bathroom are large and well equipped the decor and furniture desperately need bringing up to the 21st century We were part of a large party of 20 eating in a private room. The standard of the food was generally good but the whole experience was marred by extremely poor service.All of the waiting staff were very young and in all honestly were absolutely clueless--whoever trains(!!) these people really need to experience it for themselves. Unfortunately breakfast the next morning was woeful, both in the quality of the food and service. Every single order to every table was wrong and when our breakfast was brought to us (which was totally wrong) we felt so sorry for the poor waiter that we just asked him to leave what he had brought. The whole place could be lovely but really needs updating and some intensive staff training put in place

"Lovely hotel in a great location"

5
08/10/2017

The hotel is in a great location right next to Hardwick Park which is easily accessible from the hotel grounds. Our room was clean and comfortable. Staff were polite and helpful. We will definitely return and would recommend this hotel to others.

"Another Great Wedding"

4
27/09/2017

We booked a luxury room and were not disappointed. The room was very large and well appointed and the bathroom was huge as well, with a large shower and a freestanding bath. The service was great. My only comment would be that the general areas are looking a little worn and could do with a revamp but for the money we paid we cannot complain. We will definitey stay thre again. The ground were lovely and were attached to th adjacent park with a fabulous lake.

"Highly disappointing"

2
24/09/2017

Where do I start ? The whole place need a good revamp, dirty, threadbare carpets. Wallpaper is torn, stained. Carpets are in some places held together with black sticky tape. Now the dining. afternoon tea is a joke. Cold coffee, the quiche and pork pie arrived after we had finished the scones as the chef had "forgot". Surf and turf for dinner was terrible. the worst lobster I have ever tasted. The service was amateurish to say the least. Would we return ? i would rather sleep in a field !!

"Golden wedding celebration"

4
23/09/2017

The staff and arrangements were all excellent resulting in a very enjoyable evening and overnight stay. the room were we held our celebration "do" was excellent. The food was lovely and tasty it was served piping hot and everyone was served very quickly. The room for our overnight stay was equally good and rounded off a terrific evening.

"Wedding "

4
21/09/2017

Lovely hotel in wonderful grounds . Breakfast on our first morning was a bit of a joke though. We gave our order to the waitress only to be told some ten minutes later to go and help ourselves to the buffet instead -which was then operational . But no plates to be seen. Eventually they were produced but they were cold - with no means of heating then either . This happened the following morning as well. The food for the wedding breakfast , however, was superb. Exceptional!!! Hot plates for the main course too. Great professional service . There was another wedding on at the same time as the one we attended and it was a bit disappointing that the hotel hadn't made any arrangement to keep the parties separate. I would definitely recommend this hotel and would love to return - but only if there wasn't a wedding celebration in place.

"Big Price, Little for your money. "

2
20/09/2017

Considering how much money is paid.. for bed only in this hotel.. I was absolutely disgusted with the amount of dust in my room. The room itself was nice to look at, however close up there was dust on pretty much every cabinet. Now, as it wasn't bed and breakfast, one morning of my stay we decided to go and have breakfast in the hotel as we didn't want to travel to get break breakfast, well this was enough. The service was poor, infact... I didn't get served, I had to ask another visitor in the hotel if there was service or not. Then had to stop a waitress to order the food in the middle of the restaurant. I had heard that they were understaffed, but this shouldn't make a difference to your service... Surely your customers come first. Another issue, I expected staff to be more pleasant during this time also, myself and my partner did not a feel very welcome. Therefore, stopped me from having breakfast in the hotel again. After staying in the hotel due to a wedding, I probably wouldn't stay again. I feel for the price, you get very little to show for it.

"Amazing place"

4
19/09/2017

Amazing superior room! Lovely staff and a complimentary glass of fizz for our 1st engagement anniversary! Will deffo be back, staff were amazing in both reception and restaurant! Food was to dye for... Amazing x

"Stay and dine"

4
16/09/2017

Great value for money. Premier rooms are spacious and high quality with stunning views of the grounds. Evening meal included in the price for 25pp to spend. Breakfast isn't included and at £12.50 pp it's a little steep but otherwise wasn't too bad

"work conference"

5
15/09/2017

I stayed here after attending a work conference. Staff were really amazing throughout the conference, lunch was really nice and the 3 course evening meal was really good. Rooms are nice with a nice shower. Breakfast was to order which I prefer to buffer but you could help yourselves to toast, cereal and pastries.

"Amazing staff"

5
10/09/2017

My entire visit to Sedgefield stands out due to the people we met, the taxi driver, the lady in no 4 Cafe and the staff at the Hardwick Hall hotel. Receptionist was very obliging, arranged the taxi and allowing me to get changed in a larger toilet room as we arrived early, knowing we couldn't check in but wanted to ask if we could leave our suitcases before heading to the races. The young girl at breakfast was a lovely friendly and smiling all the time. Thankyou.. these small things do not go unnoticed an make a BIG difference. Room was lovely. We will be back, im sure.

"You get what you pay for"

5
07/09/2017

I regularly stay in Cleveland on business and decided to stay at the Hardwick hall for a change. Lovely setting quality rooms good service in the restaurant. The beetroot risotto with goats cheese was very tasty and the cheese board was excellent and very generous in portions.good value all round.

"daughters wedding"

5
07/09/2017

my daughter and son in laws wedding was here it was fantastic from start to finish we stayed the wedding night rooms was great was the best day and night great place nothing was a problem would love me and hubby to stay on our own one night

"Sunday Lunch"

5
03/09/2017

My wife and I have been to Hardwick Hall Hotel on two previous occasions. The last time was to celebrate our 40th wedding anniverary with our daughters, partners and grandchildren. On this latest occasion we went for Sunday Lunch with my mother in tow. The staff, service and food were excellent, which was in line with our previous experiences. However, during Sunday Lunch there was a pianist playing a range of music. We personally found it very distracting and my mother, who is deaf, found it very difficult to cope with because it became additional background noise for her and made her ability to have a conversation even more difficult. We all said that a little back ground music would have been fine but this gentleman seemed to get louder the longer he played. A bit picky maybe but it did cause us some problems.

"Friends wedding 20 guests"

1
01/09/2017

Avoid at all costs! This place was filthy. I truly don't know where to begin! The bedroom had broken furniture, was dusty, smelled unclean, room service tray broken, encrusted with food! Even down to the food cover which had greasy finger marks all over it. I have contacted the hotel and expressed my dissatisfaction! I felt like I needed a good wash after staying here it was rotten! Breakfast utensils, menu and even the walls where smeared with food. One bartender serving for 3 weddings?? It felt like faulty towers on a good day! Paid £179 for one night here feel completely fleeced! Comedy hotel except not funny.

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Evening Sarah, Thank you for taking the time to write a review for Hardwick Hall Hotel. I am disappointed that you did not bring this to my attention when checking out of the hotel on Sunday morning. Please accept my apologies regarding the problems which you encountered, this is certainly not to our usual standards and I will be investigating the points which you have raised. Should you wish to discuss this further please do not hesitate to contact me directly as I have not received any complaint from you. Thank you for staying here at Hardwick Hall Hotel, Kind Regards, Lee Kirtland

"Good stay"

4
30/08/2017

We returned to the hotel to celebrate our wedding anniversary. We had held our wedding reception there 42 years ago. Our room was adequate but the décor needed a bit of attention. The restaurant food was excellent and the service was attentive and friendly. Breakfast was excellent (and cooked to order). The grounds are impressive. Very good value for money overall.

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Evening, Thank you for taking the time to leave a good review. I'm happy to hear that you thought that our food was excellent and the staff are attentive and friendly. However I am sorry that you felt that the hotel was in need of some attention. Hardwick Hall has some great refurbishment plans which should be completed in the coming months. Please watch out for this and come and see again. Once again thank you for the review and we hope that we see you again in the near future. Kind Regards Lee Kirtland

"Don't Go"

2
19/08/2017

Went to Hardwick Live on Saturday 19th August. Arrived with the family just before the gates opened at midday. Queued for a nearly 2hrs to get in. Security seemed really slow at admitting people. So we missed a couple of the acts and the price we paid for tickets was a disgrace for us to miss some of those acts Food and drink was way over priced. Small portions and drinks were warm (no fridge facilities behind bar? Just dumped in an ice bucket?). Asked twice to change my drink as it warm. Also strong smell of cannabis walking around the event. It got to the point we ended up going home as the smell was making my wife and children really sick. We will not be returning again. Not a place to bring a young family. Especially with people smoking cannabis. I understand it's a music event and goes on at others too but seriously don't want my kids breathing it in!

"Hardwick Live "

5
19/08/2017

Attended Hardwick Live as part of the security team for the event. Staff at the hotel were friendly and welcoming and always had a smile even when really busy and stressed. This made working at the event an absolute pleasure. Definitely the best reception I have had at a hotel, I can only imagine how awesome it is to stay here as a guest. Thanks for being great with us all!

"Afternoon Tea "

3
19/08/2017

I visited with family for afternoon tea. We were promptly shown to our table, which was beautifully presented. We were able to order additional drinks from the bar which was great, as not everybody in the group drank tea. We opted to try the "Northern" afternoon tea. This included the usual selection of cakes, scones and stotties, in keeping with the Northern theme. We enjoyed the sandwiches, scones and macaroons which were all lovely. Unfortunately, we found the cakes to be very dry which was a shame. Each member of staff we encountered was friendly and the young man who served us was very polite and efficient. We'd return to Hardwick Hall as it is a stunning building, with beautiful scenery, but we probably wouldn't have the afternoon tea again.

"Fantastic Wedding Venue"

5
12/08/2017

Fantastic Wedding venue and most enjoyable stay. The rooms were extremely spacious, the grounds amazing and the food delicious. Biggest bonus was the staff though, as the couldn't do enough to help and nothing was too much trouble for them. They are a credit to the hotel.

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Afternoon, Thank you for taking the time to write such a great review. I'm delighted that your stay and the wedding were enjoyable! I hope that we see you again in the near future! Kind Regards, Lee Kirtland

"Perfect"

5
12/08/2017

Stayed overnight for daughters wedding. Had fantastic day and night everything was perfect apart from turn around time between day and night as the rooms were being prepared the wedding partyin next room were very rude as we had to share their bar as it was a public bar until the rooms were ready. Otherwise fantastic. Definitely stay again rooms were also fantasic. All family guests who stayed all thought the same. Brilliant

"Regular trips for party nights."

4
11/08/2017

Can't really fault the value for money when we go (Breakfast especially). Just some of the general upkeep and decor bit dated. However the grounds are lovely, facilities in rooms are great and always have a good time. Staff always accommodating

"Hardwick Hall - Wedding"

5
10/08/2017

Staff were very friendly and extremely helpful. Venue was beautiful. Rooms were fabulous. I would highly recommend anyone thinking of an outdoor wedding to view the Tuscan Alcove - amazing view of the lake. The whole experience was an absolute pleasure.

"Another fabulous stay"

5
08/08/2017

Booked this as a treat for my mum. The receptionist, Lauren, was fabulous - she had also replied to my earlier email. Very smiley and welcoming. The room was fabulous and had a view of the park. We had booked a table in the restaurant and the meal was outstanding. I had the posh fish and chips - the halibut steak was out of this world. The staff in the restaurant, especially Danny (I think) were great. Very attentive and a lovely sense of humour. Breakfast was also very high quality and made entertaining by the two lovely ladies (Evie and her friend - who was bonkers in the best way!) and the older gentleman who greeted us. Nothing was too much trouble and the food was great. We loved our stay and will return. Thank you for another great stay.

"Lovely rooms"

4
06/08/2017

check in was seamless, only provided one card and needed this for the electrical activation, which was somewhat inconvenient when two occupants. the furniture & decor in the room was fantastic. We had an upgrade to a larger room with a large bathroom. Great walk in shower with multiple directional shower heads, just a shame it wasn't a power shower. twin sinks and a large porcelain tub made the room feel extravagant. TV fridge music system, hot drinks - all great. Dressing gowns and sheets did not meet the same high standards, they were scratchy (maybe I am just a sheet snob) but I ended up sleeping on top of the quilt. The towels were not fluffy either. There was a lot of noise from the bin emptying and deliveries on the morning, so glad I did not expect a sleep in. Dining room for the breakfast was again well decorated and had lots of first course options inc toast, pastries, cereals, fruit, yoghurt, fruit juices as well as the full english breakfast and coffee/tea. Easy check out. Plenty of parking space and beautiful countryside for photograph opportunities. Good overall experience, but I will take my own bedding next visit. Staff friendly and accommodating for our fiends celebration.

"Lovely hotel"

4
04/08/2017

Lovely hotel in fantastic surroundings. Had a huge room overlooking the lake that was clean and well equipped. 3 little niggles - the duvet was extremely thick and not suitable for summer at all. As there is no air con in the room it got very hot at night. Also the temperature in the shower seemed to fluctuate between cold and roasting - slightly annoying! Lastly the wifi seemed a bit hit a miss even in the public areas of the hotel. I ate in the bar and the food was well cooked with good service. Extremely limited menu for vegetarians though.

"Nice Rooms, very clean"

4
02/08/2017

Found Staff very helpful and attentive. Our room was a Garden View Room excellent accommodation and very clean. Very quiet and comfortable place. a good place to have a weekend break. Breakfast adequate did not have an evening meal in the restaurant but nice alternative meal in the bar.

"Very disappointed "

2
31/07/2017

I'll start on a positive note,the grounds are beautiful and the food was very nice. The positives stop there, I really feel for the staff who work there,they are clearly not happy in there job and it shows, most of their attitudes are terrible. I most say there was the exception, when we first arrived we were told rather bluntly by one receptionist that we had to pay on arrival which was not a problem but her attitude was, when I went to the car and came back with my card to pay the other receptionist the smaller of the two was very pleasant, also the gentlemen cleaner or porter in the morning could not have down enough trying to help thank you to them. The evening I believe it was a supervisor called Claire I was informed, never in all my stay for which I had many in hotels for both business and pleasure have I ever encountered such a rude women, I cannot believe she is in hospitality and gets away with such a horrendous attitude. So unfortunately I will not visit again and we certainly inform family and friends.

"Beautiful Venue"

5
29/07/2017

We have stayed at this hotel on many occasions, usually when attending an event. We decided to use it for our wedding and it was fabulous. The staff were all very helpful and made our day perfect. Guests who stayed all thought their rooms were lovely and the breakfast excellent. Waking up to those views is an added bonus. Well worth a visit.

"many years of great service"

5
28/07/2017

I have stayed at the Hardwick hotel on average 4 nights a week for nearly 5 years now, I know all the staff as friends. In all this time I have never considered staying anywhere else. The location is great, the staff are wonderful and the rooms are spacious and comfortable.

"Business and pleasure"

5
27/07/2017

Lovely location and enjoyed a stroll round the lake each evening. There was a wedding in the morning and we were disturbed by the clacking of heels in the corridor outside our room due to the lack of carpet on the marble floors. Wedding parties should be separate to other guests. Bar was good but restaurant dark and small and very expensive. Found a lovely tea room on the village. All in all though a lovely venue and comfortable and spacious room.

"Lovely Stay"

4
27/07/2017

We had a nice stay, in lovely rooms but we thought the bar meals over priced and could have been better. However it didn't spoil our stay, it's very relaxing place with beautiful views and spotlessly clean.

"Very Disappointing."

2
25/07/2017

First of all the location is gorgeous. The pro's stop at that really. Upon arrival we first went to reception and before we even had time to get our bags out of the car, the staff abruptly asked for full payment upfront. Not just card details for room service etc but full payment. Not a very warm welcome. We then went to our booked family room (2 adults and 2 children in our party) to find it was standard double?!? I went straight back to reception to be greeted with no apology and I had to then argue that my email confirmation clearly stated we booked a family deluxe room with sofa bed and additional room for a pram for the newborn. She then gave us another room, correct with sofa bed etc, but not what you would expect for the money. We found toenails on the carpet, lovely hairs on the bathroom floor, missing/broken light on the bed, curtain tiebacks falling apart and damp dirty water marks and terrible paint etc on the low level windowsill. Not what you want with a toddler and 3 week old baby with you!! But after a long journey we weren't prepared to complain again and move rooms with the children and all our things. The complimentary fruit and water were much to be desired also... 2 apples and 1 bottle of water - for a family room?? no sign of the complimentary sweets that were advertised on their website either. We then noticed a small card on the coffee table with a picture of the hotel on it. Upon looking at it, it read: "Please help us to fund the restoration of Hardwick Country Park. A contribution of £1 will be charged to your room account on your departure." Departure?? with were told to pay on arrival. And yes, checking our card receipt, we had already been charged the extra £1 without our knowledge. We tried to put all this behind us and go out for the evening visiting family but on return were disappointed one last time. We thought we would get a bottle of wine for the room but after 5 minutes of the waiter searching all bars, we were told that the hotel had ran out of Pinot. A very unhappy stay at what could be an amazing hotel. I would just like to add that the breakfast however was lovely. A great variety (pancakes were greatly appreciated by my little boy) and the morning staff were very friendly. We would hope to return if things were guaranteed to be better.

"Lovely building "

4
23/07/2017

Stopped here for lunch on a windy wet day. The hotel was warm and welcoming with lovely views of the park. We had a delicious meal - fish pie. Staff were friendly and efficient. We would definitely visit again when in the area.

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Afternoon, Thank you for taking the time to leave us a review. I'm delighted that you enjoyed your visit and had a great fish pie. I hope that we see you again in the near future. Kind Regards, Lee Kirtland

"Our wedding and stay at the hotel saturday 15th july 2017"

5
20/07/2017

Me and my husband had our wedding reception and evening do here, if i could rate this place more than 5 i would from checking in friday to leaving sunday the staff were wonderful, this includes wedding coordinators, nothing was a problem always happy to help very friendly and helpful staff, any couple looking for awedding venue ths is your place to be beautiful rooms with rooms service and phenominal views of lake and surrounding areas specially for wedding pictures Cant thank the staff enough for making our wedding day as special as it was.

"Lovely late lunch in sunshine "

5
17/07/2017

Walked to the hotel and had a great light lunch and glass of wine outside in the sunshine Beautiful views of lake Staff very helpful and happy to get our dog a water bowl Good quality and good value food

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Afternoon, Thank you for taking the time to write such a wonderful review of your visit to Hardwick Hall Hotel. I am delighted that you enjoyed the food and I hope that we will see you again in the near future. Kind Regards, Lee Kirtland

"Afternoon tea "

5
17/07/2017

We had an amazing afternoon tea at Hardwick, gorgeous soft full sandwiches to beautiful handmade cakes and scones, it was delicious. We were served by Rachel who was lovely, so helpful and friendly. The operations manager Stephen also made sure we had a lovely time and we were well looked after. Lovely experience for my first afternoon tea!

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Afternoon, Thank you for taking the time to write a review. I'm so glad that you enjoyed your visit and I'm so glad that you had an amazing afternoon tea. I will pass your comments onto Rachel and Stephen, they will be delighted. I hope that we see you again in the future. Kind Regards, Lee Kirtland

"What a dreadful experience."

1
09/07/2017

We arrived for sunday lunch to celebrate a birthday, all 10 of us were ushered into the basement to an airless dining room on a very warm day, i was a little concerned that the staff didn't wear name badges, now i know why. My already agitated 88 year old mam told the waitress she was unhappy with the arrangements and instead of fetching the manager she jumped down her throat to our astonishment, i then asked if we could eat in the real dining room and she scuttled off and cleared some space for us to move. We sat patiently at our table and ordered drinks then waited 20 minutes before being invited to order our starters but waited another 15 minutes before receiving them. During this time i observed the condition of the room, the wallpaper was ripped and torn in several places and the carpet was held together by sticky tape, very rundown indeed. They had a guy playing piano which would have been nice if it was classical music rather than Roll out the Barrel or similar mindless tunes, i have never met so many untrained staff in one place in my life. We eventually ordered sunday lunch and waited another 30 minutes but eventually it arrived, the chicken, roasties and gravy were nice but the rest was rubbish, this place was a lower standard than Weatherspoons but in nice grounds, no longer classy at all. Mid lunch a waiter leaned over me and grabbed the horseradish sauce without permission and another took it upon herself to ask the pianist to play happy birthday and encourage a sing song, my mam was horrified ! I find it wholly inappropriate for staff to touch a client on the shoulders for any reason, this happened on two occasions, i asked for 2 glasses of white wine which arrived warmer than the meal despite the waitress convincing us they were chilled, it gets worse.... The vegetables arrived covered in cauliflower cheese which is fine unless you are allergic to cheese, some cutlery was unclean as was the table cloth and the staff didn't have a clue how to serve a table. The bill was over £200 and we felt cheated but didn't challenge it, i felt sorry for the staff because Best Western obviously have no training programme for hotel/restaurant staff, they were well out of their depth. 40 years ago i worked in a hotel environment with professionals in charge, i was shocked at this performance in what was once a classy hotel, absolutely dreadful....

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Morning, Thank you for taking the time to write a review regarding your recent visit to Hardwick Hall Hotel. I'm disappointed to read that your visit was not to the standard in which you expected and I apologise for this. Due to the popular demand of our Sunday lunches we do open the Rib Room so that we can please everyone. Again the Rib Room is very popular however I'm sorry if this was not to your taste. All staff wear name badges and I am sorry that this was not the case. I'm also sorry that you believe that you waited too long for your starters to arrive after ordering them, all food is prepared fresh. The Boyne Suite is receiving a full refurbishment in the coming weeks, I'm sorry that you thought the room was run down. I'm also disappointed that you did not enjoy your meal, I will pass your comments on to the Head Chef. Once again thank you for your comments and I hope that this does not deter you from visiting us in the future. Kind Regards, Lee Kirtland

"Second time here"

4
07/07/2017

Enjoyed staying here a few years ago and decided on a stop here for one night on our way to Edinburgh. Lovely Abi at reception welcomed us and upgraded us as there was a wedding on and we didn't want a sleepless night with loud music. We had a superb large room overlooking the lake with a huge bathroom with a stand alone bath and separate shower. The breakfast was freshly cooked and I enjoyed the kipper. However, one irritation was the lack of tables for two, only two of them and the rest were large tables for 6/8 to share. I don't share tables and luckily the full dining area emptied after 15 minutes so we didn't have to share. We had cream tea at the bar with delicious hot freshly out of the oven scones and cream cakes. Daniel who looked after us was excellent and an asset to the hotel. Lovely grounds and great walks around the lake with loads of geese and swans.

"Good value for money. Lovely location."

4
02/07/2017

Really amazing hotel, set in a fabulous location. Hotel was nice but lacked some of the finer touches which would have made it excellent. The room was really nice with an amazing bathroom but there were marks on the pillowcases and breakfast crockery had dirty marks on it. The bed wasn't very comfortable but room was nice and quiet. Breakfast was a mixed bag, the waiter served hot food was brilliant but the menu promised pastries, there was two left, and there was no glasses for juice and no bowls for cereal and fruit.

"Afternoon tea let down"

2
26/06/2017

As part of an engagement present, we were given vouchers for Afternoon Tea. Upon arrival, we were seated in the bar - which I thought was odd, and not in-keeping with any previous afternoon tea I've had at such venues. Upon being seated we were told that they had ran out of the Northern Tea option, despite being under an hour into Afternoon Tea service. Unfortunately we waited 50 minutes for our food, at which point I asked the bar staff, who went away to investigate. Low and behold, following my questioning, the chap returned after 5 minutes with our food. 50 minutes waiting for a standard Afternoon Tea (and standard it was, priced at £18.95) is excessive, in my opinion. And during which time no member of staff came to our table to explain the wait. The sandwiches were relatively bland and were on plain white and brown bread, which I found a bit underwhelming. The scones were nice, but were given a tiny pot of jam (the kind you get at a hotel breakfast) to share between four scones. The cakes (eclair, macaroon, sponge cupcake) were average at best. If you get the chance to visit Hardwick Hall for Afternoon Tea, I'd recommend you don't bother. We were considering this venue for our wedding, but were unnerved by staff members' attitudes when being shown around first time. This visit for Afternoon Tea reinforced our reservations and we have happily removed it from our list of potential venues. All in all a really disappointing experience.

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Afternoon, Thank you for taking the time to write a review. I am disappointed to read that your visit was not to the standard in which you expected or which I expect we deliver and I am truly sorry for this. We usually serve our afternoon tea's in the Boyne Suite on fine china crockery. If you could please contact me on 01740 620253 where I would like to opportunity to discuss this further. Kind Regards, Lee Kirtland

"Beautiful grounds, tad jaded Hotel"

3
21/06/2017

Beautiful situation and the grounds are immaculate. The room itself was a lovely large room with a comfy bed and lovely clean linen. Room service wasn't really on par - delivered late with cutlery missing, had to wait for it to be. Thought up again and pretty bland unfortunately. There was a problem with the volume of cobwebs clearly visible over the ceiling and curtain tops and the bathroom light switches were a bit wobbly, touching from a hesitant distance required. The reception staff were very apologetic, perhaps taller cleaners or company glasses required!!

"Auction visit"

5
18/06/2017

Discovered hard wick hall hotel because a venue of an auction.lovely place and setting.very impressed by the hotel.need to put air freshener in men's toilet down stairs near bar especially as the kitchens are near by but apart from that will be returning to stay.as for auction not impressed did not complete lots waisted to much time on dear stuff.auctioneer got the hump when he was not getting shop prices for his lots.who wants to buy an I phone seven for £400 plus twenty per cent commission.might as well go to the apple shop.RRP on most goods was well exaggerated and did not bother to sell smaller items and if they had a good photo copier would not have had to spend over an hour in queue to pay also some of auction staff are rude an arrogant.visit hotel avoid auctions.I have been in antiques and collectibles for over 30 years and been to auctions all over U.K.from the south to the north worst one I have been to

"Wedding factory, but set in beautiful grounds"

3
13/06/2017

We were here for a wedding, but the wedding services are not the feature of this review - only the hotel. Checked into a family room on a hot day, but there was no AC or fan. The rooms are large though, with huge bathrooms. This latter aspect is refreshingly nice - in most modern hotels these days, bathrooms are the first thing to be sacrificed, so it was great to have a large standalone bath, as well as a huge shower. The rest of the hotel is passable. Nice, but slightly faded grandeur. My one serious complaint was the breakfast. It was awful and clear that staff couldn't cope. Crockery was dirty from the night before, the dining room carpet was threadbare, and the food pretty non-descript. In the evening, the downstairs restaurant seemed untidy too. With so many wedding parties coming through the doors, this operation feels like it is creaking at the seams. Which leaves the hotel grounds, or rather the park and lake which sit alongside. They are absolutely beautiful, and very well maintained. We spent several hours with our kids exploring the little woods and walking around the lake.

"Afternoon Tea - Big let down"

2
12/06/2017

Afternoon tea yesterday was a huge disappointment. Having been to several weddings at Hardwick Hall we were looking forward to what we expected to be a lovely afternoon tea. We were shown through the bar and into a room that lacked any atmosphere, a few pop up tables dotted randomly around and a carpet stuck together with duct tape everywhere. My husband and I were seated on a large round table in the middle of the room which was meant for 4/6 people with a creased table cloth that looked like it had been picked up from a pile of dirty washing. Really not a great first impression. No loose tea or even a selection of tea, just a pot of tea brought out and a pot of instant coffee. A lack of imagination regards the sandwiches. Scones were lovely and warm so very fresh but no clotted cream, butter instead?! The macarons were solid, and the rest of the cakes looked very sorry for themselves. The classic afternoon tea didn't match the menu on the website and the Northern Afternoon tea wasn't available. I think we will still to Wynyard. Thankfully we only had to pay for 1 as I had a gift voucher for one but think that made it worse as it was a gift. Really was disappointing for a such large well known hotel in the area.

"Wedding"

5
07/06/2017

Booked standard Room was very pleased huge comfortable bed lovely toiletries staff very welcoming and helpful breakfast beautiful hotel situated in brilliant setting overall had a great stay and would not hesitate to book again

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Morning, Thank you for taking the time to write such an excellent review! I hope that we see you again soon. Kind Regards, Lee Kirtland

"Good stay"

4
06/06/2017

We stayed here for 1 night and did the bed, dinner, breakfast and afternoon tea package which was really good value for money. The staff were all great and the only thing that let it down was the room being far to hot and the shower dripping all night.

"Sunday lunch"

3
06/06/2017

Have stayed In this hotel many times and find location and surroundings perfect. We booked Sunday lunch anticipating it to be fine. Oh dear. Service is terrible and as we walked into the dinning room we heard a customer complaining. Seated at our table we ordered drinks. Then a pianist started to play and we could not hear ourselves talk. Drinks arrived and mine was spilled over me and the table. Next was the meals. Vegetables would not cut with a knife and one meal was completely wrong. Not a good day. We do like the hotel and will return. Hopefully this was an off day for all concerned.

"Disappointing! Not worth the money! "

2
03/06/2017

We visited as had a deal and wanted a break away for my boyfriend's birthday. The surroundings of the hotel are absolutely exemplary, but unfortunately the hotel does not live up to its environment. Several things were wrong with the hotel: - The noise in Room 403 was HORRENDOUS. There was a wedding on and there was music blaring out until 0.45!!! I live on a busy road in Darlington and have NEVER experienced noise like it! I felt as if I was trying to sleep above a night club! - To add insult to injury, 403 was a tiny box room with no thermostat or air conditioning! This meant we had to open the sash windows fully - letting in even more noise! - The amenities were inadequate - the kettle in our room had obviously been there since the 1980s and the plastic was beginning to disintegrate, the tables in the dining room were propped up with bits of card under the legs, the bathroom door did not shut properly and was made of near see through glass, there were stains on thr bed valance and the room could have done with a good hoovering, especially behind the bed and bedside tables! There were other little things that were wrong with the hotel - not what you'd expect from a 4* establishment! - Breakfast was very lowest common denominator - service was poor and unfriendly for the most part. The hotel is clearly employing young, inexperienced staff members who can be paid less than the national living wage. Little things, like bags of cheap hovis bread being dragged out to refill the toaster really cheapened the experience. - We dined at the Rib Room, and although my boyfriend enjoyed his steak, the service and food is not worth the money and definitely not of 4* standard. The plates were freezing, the portions small, and the service was very slow and frequently unfriendly (very similar problems to breakfast). There was one boy who was very helpful and obviously taking the brunt of the work! The mark-up on products is horrendous, and we paid prices such as £7.00 for 3 asparagus spears and one poached egg, and £5 for two small scoops of basic sorbet! Our whole meal cost nearly £100 for three courses, and definitely was not worth that price, when compared to cheaper and comparable establishments. - We planned to enjoy a walk around the grounds, and although are aware that it is a public park, were shocked to see it overrun with boisterous teenagers and covered in dog feces. Really disappointing stay. We will not be returning.

"Beautiful location, not matched by the service"

1
02/06/2017

Dropped in here for a light lunch and for the price, and the grandeur of the surroundings the food simply did not meet expectations. We experienced soggy paninis, 6 (yes, six) hand cooked chips that were burnt and soggy and were served a cream tea that arrived without a plate to eat if from.

"Nice hotel and great location"

4
01/06/2017

This was a repeat visit to hardwick hall. This time I was fortunate enough to get one of the really nice rooms on ground floor overlooking park. Really nice, large room and great ensuite. Staff etc friendly as ever. Only reason for not 5* rating is prices in grill room restaurant. Nice steak restaurant but at £27 for a steak, I think extra charge of £3 for some veg and further extra £3 for chips is excessive and spoils otherwise great venue as you leave feeling a bit ripped off irrespective of quality of food (which is very good).

"Perfect 11 out of 10"

5
31/05/2017

2 night stay for a family wedding. From arrival Friday to checking out Sunday everything and everyone were fab, attentive staff, idyllic surroundings and gorgeous delicious food. And a big plus all staff were great with my two small children. Couldn't fault anything. Thank you so much for making my brothers wedding perfect.

"Great venue for a wedding"

5
29/05/2017

It was a great venue for my sons wedding, lovely hotel in a beautiful setting . The staff were all lovely, very professional. This is a great hotel, in a great location. Would go back in a heartbeat .

"Beautiful place"

5
23/05/2017

Went here for a family wedding and the place is gorgeous, beautiful grounds and and golf club, the hotel was stunning throughout, our room on the first floor was amazing as very large and very very comfortable, food was very nice and staff were very friendly, very expensive but worth it, will definitely go again and would recommend

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Evening, Thank you for taking the time to post such a wonderful review! We are looking forward to welcoming you back to Hardwick Hall Hotel in the near future! Kind Regards, Lee Kirtland

"afternoon tea"

5
18/05/2017

i came yesterday 17/5/17 for afternoon tea, with 2 of my friends. I have to say the service , food and ambience were excellent, we had a special requirement as we don't like scones. no trouble at all, we got extra sandwiches and the lovely fancies, a very enjoyable experience, we will be back :-)

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Afternoon, Thank you for taking the time to write such a great review. I hope that we get the chance to welcome you back in the near future! Kind Regards, Lee Kirtland

"Raceday Birthday treat"

4
17/05/2017

Lovely rooms, but take care where you sit if you're having dinner. Food is hood enough, but our table was tucked away in a corner, & we were forgotten about when it came to deserts, or drinks top ups etc. Waiter service pleasant, but not too attentive.

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Afternoon, Thank you for leaving a review. I'm glad that you thought that our staff were pleasant. I will pass your comments to the relevant team to make sure that no one is forgotten about. I hope we see you again soon. Kind Regards, Lee Kirtland

"First Class"

5
14/05/2017

Visited Hardwick Hall on spec today hoping for afternoon tea (had been disappointed elsewhere not serving) and had no expectations. What we recieved in terms of service, food and ambience were first class. The sandwiches were delicious, scones fresh and still warm, cakes dainty and delightful. Staff were attentive and not intrusive. Highly recommended.

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Afternoon, Thank you for taking the time to write this wonderful review. I'm so pleased that you thought that you enjoyed the service and food. I hope that you come back soon and for another great day. Kind Regards, Lee Kirtland

"Wedding"

5
14/05/2017

Went to a wedding yesterday and the whole day was perfect. The staff made sure everything was as it should be, they were friendly and never stopped all day. When my "cheeky" husband asked if he could have an extra bread roll with his soup, they brought out a bread basket with several buns in it. The food was outstanding, absolutely gorgeous. On the evening it was hog roast, although I didn't have any ( still full up from earlier meal) my parents and brother who came to the night doo said it was beautiful. All in all the whole day was fantastic.

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Afternoon, Thank you for you brilliant review! I'm thrilled that you enjoyed your day and had a fantastic day. I hope that we see you again in the future. Kind Regards, Lee Kirtland

"Horrible, I am disabled and treated as a second class citizen"

1
06/05/2017

Went for Sunday lunch on April 24th 2017 unfortunately the disabled bays were taken by a van and the other spaces were cordoned off and left empty! My wife complained to the duty manager (Lee) and he just shrugged his shoulders and said they were there for the ladies day. I eventually found a space and we went for Sunday lunch and that was a big disappointment. The prawn cocktail looked like canned shrimps and the vegetables were underdone, meat tough as old boots. All in all wild horses horses wouldn't get us to go back beware especially if you are disabled these people do not give a dam and we are villagers of Sedgefield! If when the Hope Inn opens as part of the chain beware!!! If this is Sedgefield standard management be warned you will not get many customers, my wallet will not be visiting. NB. I thought it was strange that I could phone and get in on a Sunday the restaurant wasnt even half full. NEVER AGAIN!!!!

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Evening, Thank you for taking the time to write a review. I'm sorry that you felt that you were treated as a "second class citizen". This was and never would be the way that we would want any of our guests to feel. On Sunday 24th April we had a Ladies Day in aid of Butterwick Hospice in the marquee on the front lawn to the hotel. Unfortunately we do have to close some of the parking spaces in front of the hotel to gain access to the marquee. We did have some disabled bays to the front of the hotel however there were guests already parked in these. We did also try and find the owner to the van however they weren't to be found. In addition to the disabled spaces at the front of the hotel we did also have some reserved at the rear of the hotel, these are a short walk to the restaurant. I'm sorry that you felt the experience in the restaurant was not to the standard in which you expected. I will pass your comments on to the Head chef who will look into this. Once again thank you for writing a review and I hope that you try us again one day. Kind Regards, Lee Kirtland

"Overworked and undermanaged "

4
04/05/2017

I visited today with friends for afternoon tea. A beautiful hotel and grounds. I can't complain about service or the scrumptious afternoon tea. Although It did concern myself and my friends on how overworked the member of staff on duty was today. The hotel was extremely busy and the lovely young lady was rushed off her feet and alone with no help. It upset me to think you can overwork your staff in such a way. I would like to thank the young lady for looking after our table today and although she was under so much pressure she remained polite and professional with a smiley face and made sure we had plentiful tea and coffee . Very warm and welcoming but could have done with an extra set of hands.

"Ladies day"

1
30/04/2017

The marquee is extremely difficult to get to for wheelchair users ,being on a very steep sloping grassy area,if the weather is wet totally inaccessible,as there are so many functions taking place i.e. weddings and other speciality days I would not buy tickets in the future as not able to forecast the weather in advance, as the marquee is a recent construction to cater for so many events surely access should be considered,for disabled visitors

"Nice stay "

4
27/04/2017

We visited and stayed at Hardwick hall for our Anniversary and we had a lovely stay. The grounds are beautiful and the hotel it's self was lovely. We stayed in a deluxe room which was very spacious and clean with lovely views of the grounds. The Breakfast the next morning was also very good.

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Morning, Thank you for taking the time to write a review. I'm glad that you thought the grounds were beautiful and that you enjoyed our room. I will look forward to welcoming you back in the future. Kind Regards, Lee Kirtland

"Good turned bad turned a bit better!"

4
23/04/2017

Visited today for lunch with friends. Meal was very nice, horseradish to clear your sinuses! Waitress got drinks wrong - twice, but no major issue. Coffee and mints for 4 arrived - with only three mints 'that's all we have left'. Journey there was entertaining. Relied on phone satnav but nearly ended up in a semi detached in Carlton (looked very nice - wonder if they had mints?) Got lost! Used satnav link from hotel website, which sent me west of the M1. Knew that was wrong too (and am sure the factory I was heading to didn't have mints either). So, eventually found it - easy if I'd followed text on web and not technology!! BUT - went to report the web error to reception and was confronted by the rudest hotel receptionist I've ever met! Who told me ' if it had sent me there, I'd have known it was wrong' (Pity she wasn't in the car with me and my 15 year old navigator eh?) when I showed her the error, which, now standing in the hotel reception, wanted to direct me 9.1 miles west. She said 'the website's not our responsibility, you should have used the postcode!' 'It's got nothing to do with us' Called the manager when I got home and he was very nice and said he would investigate. It was not my initial intention to complain, just point out their web error (can you imagine if you were a wedding guest, and were lost and late??) but the receptionist was dreadful. I hope the manager resolves both the web issue and staff attitude, before it spoils a lovely venue.

Lee K, General Manager at Hardwick Hall Hotel, BW Premier Collection, responded to this review
Good Morning, Thank you for taking the time to write a review. I would like to apologise about the issues which you had. I hope that this does not deter you from using us again in the future. Kind Regards, Lee Kirtland

"The perfect weekend"

5
20/04/2017

We booked a family deluxe room for an Easter break. The room was lovely, very generous proportions, especially the bathroom. Lovely little touches like free wifi, fruit and water in the room and a great view made it extra special. The breakfast was plentiful and enjoyable. We loved the fact the country park was just waiting outside. The parking lot was enormous around the back when we couldn't get a space in the evening. A great place to spend a relaxing weekend. We will certainly return and have been recommending it to others already.

"Wedding Review"

5
19/04/2017

It's only as I've checked back through my reviews that I realised I never reviewed Hardwick Hall after our wedding here on Oct 1st 2016. The staff at Hardwick had so much going on in the days leading up to our wedding, with their oyster fest & German beer festival but they were still very professional with us and gave us the time we needed to get stuff up to and stored at Hardwick. Despite my very specific instructions on room decor & the hurried notes being taken, they still managed to get it right - I couldn't have asked for better. The decor & room layout was exactly how I had envisioned it. When we arrived at Hardwick on the afternoon we were given permission to do our confetti shot outside on the grassed area, as we weren't allowed to do it at the church. Thanks guys - we got a lovely few photos from this. Issa was lovely, making sure everyone had a welcome drink and made it flow very smoothly. In fact, all of the staff were very discreet & professional! Our food was absolutely gorgeous- a lot of our guests commented on how much they enjoyed it. The night reception was excellent - I was asked how exactly we wanted things to go, in what order, and it happened! Nothing was too much trouble. I recommend Hardwick hall to anyone wanting to get married here!! The literal only thing wrong was that they weren't sure whether breakfast stopped at 10.30 or 11. We rolled downstairs after a long night and was at the breakfast area for 10.31 to be told breakfast stopped at 10.30 and they wouldn't seat us despite there still being food out and people still in there eating & getting more food! Gutted, we had to clear up on an empty stomach and then find a pub with an all day breakfast. Attached are some photos taken by the very talented Kane Young.

"Excellent - Perfect Stay"

5
18/04/2017

Short Easter break. I stay in a lot of hotels and this was one of the best. Warm friendly welcome. Great rooms, well equipped and luxurious and quite fresh. Welcoming bar with good atmosphere. Ate in Rib Room one evening. "Lady Steak" was fantastic and as was King Prawn main with huge prawns. Both meals perfectly cooked and served politely and professionally by enthusiastic locals. The grounds are amazing. We will definitely stay again given the opportunity.

"Booked over the phone, send a further email to confirm and still got it wrong!"

1
18/04/2017

I booked to stay at the Hotel, as we were attending a wedding there. I booked over the phone and requested a double deluxe room. Which they confirmed by email. The email said that I had booked a double/twin so I emailed back to confirm it was a double - they confirmed this in writing. Attended a great wedding and got to the room after midnight... two single beds pushed together.. with single duvets!! was too late to be changing rooms so i emailed them the next day to complain... didn't even get a response back!! very poor service, which is a shame as the hotel appears lovely

"Average Easter Lunch"

3
18/04/2017

Booked with the family for Eater Sunday as not been before and read some positive reviews. There was a good choice for the 3 course menu at £25.95. Prawn cocktail starter was tasteless, no sauce and bland frozen prawns.The risotto was also bland but with lots of cream. The main course of turkey was better with plenty of vegetables. The desserts were quite nice with a good choice except a hard cold sticky toffee pudding. The staff were pleasant and attentive but overall I would not return for the price we paid, at best it was average which was a shame.

"What has happened"

3
12/04/2017

This hotel has always been one of our favourites to visit but the dissappointment we experienced on our last two visits have left us wondering what on earth has happened. After a pleasent walk around the park we decided to indulge in a pot of tea and a toasted tea cake,simple,apparently not. Tea cake hardly toasted,no jam,one pat of butter, no serviet,no hot water. We were going to call back for our evening meal but decided against it. One week later tried again only ordered a pot of tea for two,no hot water,sugar two white one brown on my saucer,what has happened Hardwick was always the best sadly not now.

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Morning, Thank you for writing a review with us. I'm truly sorry that your visit was not to the standard in which you expected. I will be looking into this with my operations team to see where we can improve. We thrive in giving the best possible service to all of our guests and I'm sorry that we let you down. Thank you once again for the review and I hope that we can welcome you back in the future to restore your faith in us. Kind Regards, Lee Kirtland

"Sunday lunch"

5
11/04/2017

Sunday lunch here on Sunday 9th April was amazing , great choice, great value. The staff were very attentive,a wonderful experience, thank you , we would definitely recommend this place for a lovely meal ,

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Morning, Thank you for taking the time to write us such a great review. I'm glad that you had such a great visit and I hope that we see you again in the near future. Kind Regards, Lee Kirtland

"Wedding anniversary "

5
08/04/2017

A great location and beautiful room, grounds and breakfast. Special thanks to the staff who were all very friendly and to the manager who went above and beyond the call of duty and drove us to the races. Thanks for a wonderful wedding anniversary.

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Morning, Thank you for your great review! It was no problem getting you dropped off at Sedgefield Races. I will pass your comments on to the rest of the team and we hope to see you again soon! Kind Regards, Lee Kirtland

"great night away"

5
08/04/2017

we splashed out on one of the premier rooms and took advantage of the stay and dine offer, cost £143 for one night but that also included £50 to use for food in the rib room restaurant. Room was lovely with a huge bathroom with walk in shower and big bath. Food in the Rib room was fantastic and staff were very helpful and friendly. we cant wait to go again

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Morning, Thank you for taking the time to write such an amazing review! We thrive in giving the best possible service and I am glad that you experienced this. We look forward to welcoming you back to the hotel in the future for another great stay. Kind Regards, Lee Kirtland

"Sportsmans dinner"

5
06/04/2017

Great night had by all in a fantastic location, the food as always was fantastic, great staff. The whole night was first class. The speaker, Lee Sharpe was fantastic with his stories and Josh|Daniels the comedian had the place in uproar

Lee K, General Manager at Hardwick Hall Hotel, responded to this review
Good Morning, Thank you for your great review. We look forward to welcoming you back in the future. Kind Regards, Lee Kirtland

"The Butterwick Hospice 'Blitz' Ball"

4
20/11/2016

Once again: An Evening in Convivial Company with Competent Staff at Hardwick Hall; They really do so much more than just Hosting "The Butterwick Hospice" Ball. A night of food and entertainment that was sumptuous and hot; Enthusiastic staff donned 'Forties' garb to enhance themes like 'The Air Raid' slot. We stayed the night, have done before and found the room very spacious; Clean and tidy though dated, it certainly wasn't audacious! Sadly, the tea was cold n tasteless whilst the shower near overflowed; But nothing is ever perfect and these 'niggles' Were all that showed. An awesome Hotel in which dine or hold a larger function; Not far from the A1 North or South, near Sedgefield, a convenient junction. Outside the Autumn leaves have fallen, the Lake looks rather cold; Yet if you enjoy a walk there's a nearby park, should you wish to be so bold.

"A surprise venue"

4
15/11/2016

We met for a family get together and the service, food and rooms were excellent. Our room was very large, warm and comfortable with modern large bathroom. We ate in the bar lounge and food presentation and quantity was very good.Breakfast was cooked to order and was served on really hot plates, one of the best hotel breakfasts we've had! The grounds are stunning and ideal for a leisurely walk. Only downside, there are no spa facilities otherwise would have given 5 stars

"Enjoyable stay"

4
13/11/2016

Stayed one night while visiting Sedgefield races.Arrived early and told the desk that we were leaving the car, thinking the room would not be ready.We were given an upgraded deluxe room that was free so we could leave our bags and freshen up.No trouble to order us a taxi either. Arrived back tired but soon revitalised in the excellent shower. Had dinner in the Rib room which was very good once we agreed on what was medium and well done between us and the kitchen.(The first attempt at well done was still bloody) Excellent nights sleep in spacious comfy bed. Good views from the room over the park and lake. Everything you could want for breakfast , cereals, juice, toast and cooked to order(therefore hot)full english. Good place to stopover when visiting the area.Would definitely return.

"Very average . Friendly staff but very poor food."

3
07/11/2016

A strange place. Potential to be better than it was. The room was a good size and comfortable but the strong smell of disinfectant was off putting. The free standing bath was not a pretty claw foot bath that is meant to be free standing , rather it was an ordinary bath without the side panels stood in a metal frame. There was just something lacking about the whole place. Paintings of dogs in costume and a life size statue of a butler does not make somewhere look classy. The price seemed a bargain but not after a very poor standard of food for dinner and breakfast. OK if you are travelling and just want to lay your head down but eat elsewhere. The staff were all very polite and friendly.

"Stunning grounds, great value and service "

5
02/11/2016

Stayed here to attend a wedding. The hotel is set in fantastic grounds and is complimented by great staff throughout the hotel. The room felt like like it's been recently renovated and is modern but kept a very traditional and in keeping feel to it. The bathroom was particularly good. Breakfast was good the next morning, check out hassle free etc. Overall a great experience. Will certainly be staying again

"Hardwick hall"

5
02/11/2016

This was a fantastic stay best nights sleep ever great food .we will be going back soon for a longer stay.it as soon peacefully the grounds are amazing so if you after a good rest this is the place .we had a good night there and a good breakfast in the morning .

"Exquisite location"

4
31/10/2016

Another stay at this glorious establishment. The staff are delightful, helpful and very happy at all times. The building is sympathetically decorated throughout. The grounds at this hotel are absolutely breath taking. There was even a helicopter there the one day, as a couple were getting married there.

"Beautiful Hidden Gem"

5
28/10/2016

This Hotel is beautiful set in its own grounds, the rooms are elegant and very clean and tidy, I just loved everything about it. The staff are really friendly and helpful. To top it of I got a free upgrade, the restuarant serves 1st class food and is very comfortable, I just can't praise this Hotel enough I loved the place. Going to Durham stay here..

"tea not included"

4
26/10/2016

the website advertises afternoon tea served on fine bone china designed by Ted Baker and Served in the Boyne Room which features oil painted ceilings and ornate cornices; and views overlooking Hardwick Park lake.when we arrived we were seated in the bar with no outside views at all. we chose the very northern tea which i must say was very nice but alas came on plain white crockery not fine bone chine,and when the bill came we were rather disappointed that the price of nearly £20 per person did not even include the two pots of tea which were charged separately.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Dear Nigel Thank you for taking the time to post a review. I am sorry that the Afternoon Tea Room was unavailable during your visit; we do advise guests on booking if there is a meeting or private event being held in that room. I apologise if you were not made aware on this occasion. With regard to the tea, it should certainly have been served on bone china and we certainly do not charge for tea! In fact, you can have as much tea as you like so if you have the receipt, i will be happy to reimburse you for the overcharge.

"Last minute need for a room !!"

5
26/10/2016

My method of transport on The day was becoming an issue because of weather. I was close by - called up and the staff could not have been more helpful about providing a room. I arrived checked in all super swiftly and a flat rate for a drop in. Later in I visited the steakhouse and it was superb quality and good value. A great comfy bed and lovely Haddock breakfast. It may not be 5 star accommodation but very clean, very decent friendly staff and excellent value for money food. I'll be back !

"Weekend Break"

5
25/10/2016

Booked Hardwick Hall for a 2 night stay as we were attending a wedding in the area what a fabulous place friendly and helpful staff, our room was extremely comfortable and clean. We would recommend this place to everyone as it was such good value. Will be returning again next year.

"Birthday treat"

3
18/10/2016

My husband booked a night here for my Birthday. We stayed in room 306 a premier room. Initial impressions were good, a large room with lovely views overlooking the lake of Hardwick park. The bathroom was huge with a freestanding bath and walk in shower with jets. What let it down slightly for me was the room seemed slightly dated and had a mismatch of furniture. The chair also had a rip in its cover. Now for the price you are paying for a premier room you don't expect this. It also wasn't cleaned to a high standard with cobwebs along the walls and hairs in the bath and the carpets hadn't been hoovered. I was also disappointed with the breakfast. It states it is freshly cooked but it obviously isn't as the beans had started to dry up on the plate and the bacon was like rubber. The egg was also hard and sat in grease not pleasant. The fresh fruit salad was nice that was it. The room has a fridge in but it still only offered UHT milk and when we asked for some more milk it took over half an hour to arrive and it was still only UHT, you would expect some fresh milk at these prices. Overall overpriced for the service it delivers.

"Nice but tired"

3
18/10/2016

Stayed here for 1 night in a premier room 306 with breakfast. Room was ver big with large shower and free standing bath. Bed huge and comfy with fridge , sound system and 3 windows giving lovely views to the lake and greens. Mentioned was fruit and sweets in your room we got 2 apples and 5 foxes glacier mints! I know this hotel is big on functions and gets well used but in the room we had a ripped chair which could be been recovered easily and around the room were marks here and there which didn't bother me but would to some people staying. Generally the hotel is a bit tired and some curtains , decorations around need modernising. We had a sandwich and drinks in hotel which were nice and breakfast which was included. It is served from kitchen but it looked like it is kept warm and not freshly cooked. I would not pay £12-95 for it separate as it was just an average breakfast but filling. Would I stay here again , probably yes as lovely views and walks around grounds but probably only if it had a refurbishment.

"Birthday treat, a bit disappointed "

3
13/10/2016

We have stayed at hardwick hall many times for our wedding party on return from Cyprus & for our birthdays etc. On our last visit however we were disappointed as we were put in a lovely room could not complain about the room or service we received however it wasn't until we went to bed at about 8.30, I know this is early but we have an 18 month old son, that we realised we had been put in a room next door to a hen do the night before the wedding, they were still partying at 2ish in the morning which not only kept us awake but kept disturbing our son as they were playing music

"Good place to stay"

4
12/10/2016

Overnight stay on our way to Durham. Very welcoming staff who were happy to juggle our two rooms around so we were close to each other. Spacious and comfortable rooms. Good breakfasts. All at a very reasonable price.

"Oyster Festival"

5
11/10/2016

A group of 8 of us attended the Oyster festival, living local I know the hotel inside out but I must admit the way they transformed it for the Oyster festival was first class. From the champagne reception through to the meal everything was spot on, 1300 people seated in a marquee that inside didn't feel like one. Top class entertainment and plenty to eat and drink was enjoyed. Would I go again, most definitely!

"Very pleasant"

4
10/10/2016

This hotel is very pleasant. We stayed here for two nights and found the rooms very comfortable and spacious. (We were on the ground floor/basement level). It was a quiet room looking out over the garden area. The bed was very large (like 2 doubles put together) - relatively comfortable but probably a bit too firm for my liking. There was 2 pillows each - but these were rather solid. The bathroom was huge with a large deep freestanding bath and separate large shower and two sinks. We did eat in the hotel on one night - but to be honest we have had better hotel food elsewhere. If you are not into steak or fish then you will find the menu rather limited. The cheese soufflé was not light at all - it was solid and very heavy going. There was a group of us and the hotel struggled to get the preordered food right. The staff were friendly and helpful and did their best to look after us. The grounds are lovely and worth a walk around if the weather is kind.

"4* hotel at a 5* price"

4
06/10/2016

I was very much looking forward to my stay but, at £119 per night, my expectations were fairly high. This hotel is a lovely building with beautiful grounds. Reception staff were friendly and my first impression of the room was very positive. There was a four post bed which, as well as looking good, proved to offer a great night sleep since it was very comfortable. The bathroom appeared to be recently refurbished and was clean. I decided to order a burger at the bar the first night of my stay. I was impressed with the food but less so with the emerging inconsistent service. Our side orders arrived towards the end of our main courses which was not ideal. One of the bar staff seemed a little stressed when ordering drinks too. We did warm to his quirkiness as the weekend went on but I wouldn't have described him as the most professional person in the world. One issue I had with my room was the bathroom door. It was a wooden door with frosted glass panels which didn't offer much privacy. It also didn't shut that well. The hotel is busy with weddings and events so if you are looking for tranquillity, this is not the place for you. I enjoyed my stay. The room was a pleasure to return to after a long day but I question whether it was really good value for money.

"A-mazing hotel overall"

4
05/10/2016

Stayed here for 2 nights whilst attending a wedding. The hotel is like a maze when trying to get from the guest rooms to the function rooms but thankfully the staff were on hand to advise the quickest routes to get around. Stayed in Room 112 which is one of the Suites and had been recently refurbished. The bed was very comfy and the bathroom was large with two sinks, oversized bath and multi spray shower separate. If staying in this room, be aware that you can see into the bathroom from the bedroom due to glass in the door and also the blind did not cover the full window so we resorted to using the bath mat to cover the gap. On the first morning we ordered breakfast in bed which was delivered at the requested time by the most friendliest and happiest staff member have come across whilst staying here. The food was hot and nicely presented. However on the second morning, we had breakfast in the main restaurant and whilst the Full English breakfast was nice, it was barely warm which was a slight disappointment. Overall a lovely hotel, with friendly and helpful staff and will definitely stop here again

"Perfect wedding venue"

5
30/09/2016

We have just had our wedding at Hardwick Hall and loved every minute of it. My husband and I had looked around a lot of venues to have our wedding reception at. Hardwick hall was by far our favouite choice. The wedding planners were outstanding, helping us plan our special day all the way. Nothing was any trouble to them. On the day itself we arrived at the hotel from the church in plenty of time but over run on the photos, resulting in us sitting down for the wedding breakfast. This did not seem a problem to the staff and they were so helpful and friendly. Food was lovely and great service. We had a premier room on the night of our wedding g and it was gorgeous and very big. Bathroom was lovely and big too. Would certainly recommend this hotel for both a wedding or a overnight stay.

"perfect"

5
28/09/2016

I stay at this hotel fairly regular, but I felt that I need to say how I am impressed by this hotel. Fantastic location, free parking and great check in, it really is stress free hoteling. Hearty congratulations to the person who designs the rooms, fantastic is a word not out of place for Hardwick Hall, the staff are most generous too, I was leaving my room and met guy who was servicing the room, we engaged in conversation and asked me was I having to travel far, when I said yes he disappeared and the reappeared with two bottles of water for my journey. Touches like that will bring me back time and time again. Thank you to all who work at this hotel.

"1st Class!"

5
28/09/2016

Stayed overnight here whilst visiting Sedgefield races. Set in beautiful grounds that are very well kept. Huge room and stunning bathroom with roll top bath, 2 sinks, loo and whopping great shower. Xtra large kingsized bed was really comfy. Booked into The Rib Room(hotels steakhouse) for dinner. The food served was gorgeous, the highlight being the 20oz ribeye steak, the service being excellent too. Breakfast the following morning was also very good. Front of house staff were very helpful and welcoming. All in all a truly wonderful experience. Thank you all.

"nice hotel"

4
25/09/2016

stopped at this hotel to attend a wedding and had a family deluxe room. the hotel is very nice clean and tidy, the staff are all very polite and helpful. the bedrooms and bathrooms are excellent. the only issue with this hotel is he price of drinks at the bar. seriously I have paid less in the London than they want. out of all the places I have stopped including with work the drinks where he highest by a long way. I can't see how a hotel in the north east can justify these prices. even the staff agreed so take your own drink and smuggle it in as most people at the wedding did. the only other comments is more a personal thing, but this day and age find it surprising that the waitresses are wearing very very short exceptionally tight skirts

"Beautiful large rooms"

4
24/09/2016

Stayed here recently. Lovely hotel in gorgeous grounds very scenic. The rooms are large and luxurious bed ever so comfy. The thing that spoiled it was breakfast, poached eggs hard and overdone, bacon low quality fatty and undercooked looked like a transport cafe breakfast, not one of such a hotel. We were at a function walked into hotel reception at 2am someone has been sick this was covered up the smell was horrendous but just a warning triangle near it. An hour later we went to bed and had to walk past the vomit come on staff don't leave it there when you have customers in the bar it's enough to put anyone off.

"Wedding annive"

5
24/09/2016

We were married at Hardwick last year and wanted to celebrate our first wedding anniversary in the fabulous hotel. We were able to order the same bespoke meal that we'd had for our wedding breakfast. From the moment we checked in we enjoyed first class service and were upgraded to a beautiful room opposite the lake. Special mention to the maitre d in the restaurant who was excellent and had reserved a lovely table in a perfect setting. We were greeted with a glass of champagne as we arrived. The food was absolutely superb & I enjoyed the best nut roast I've ever eaten. All the staff were really professional, pleasant & attentive and the service was amazing . We were presented with a lovely surprise in chocolate at the end of the meal which made the evening perfect. Thanks so much for making our anniversary so special & we'll definitely be back next year.

"Great surroundings but one or two niggles!"

3
21/09/2016

Really handsome building and parkland but once inside it becomes apparent that money is needed to be spent. To be fair, they have done up some rooms and the bathrooms are fabulous in the 2 Premier rooms we saw. Unfortunately, the bedroom we had was poorly furnished with worn, clashing items which rather ruined the whole effect. The staff were great but the food in the bar adequate at best. Breakfast was better.

"afternoon tea"

4
19/09/2016

excellent amenities-Hardwick Country Park adjacent and very good walking and spotting geese and other birds-Staff very attentive and food great-toilets a little dated but clean and inspected regularly

"Great location"

3
19/09/2016

Stayed here on Saturday and initially found it difficult to find a parking space. The driveway was blocked with hoards of wedding guests who were reluctant to move so we could drive past them to find a space at the rear of the hotel. The hotel was fully booked (there were 2 weddings and 1 golden wedding on the day) and we were given room 401 (no other rooms available) which has to be the smallest room I've ever stayed in. The bathroom was no bigger than a closet with only a 1-2mm clearance on opening the door straight onto the loo. There was nowhere to place your wash bag or your tooth brush, unless you used the rim of the bath. There was no loo roll holder on the wall (it would have stuck in your ribcage when using the loo) and the roll was placed on the tiny shelf behind the toilet alongside the usual hotel lotions & potions bottles. Very peculiar! The room window overlooked the roof tops of other parts of the hotel and down into one of the function rooms which due to the functions and their discos made opening the window for fresh air prohibitive due to the noise. We ate in the rib room and the service was fabulous, the food excellent. We ordered crab and crispy squid for starters and both had the Hardwick burgers with chips for mains. No room for pudding. The food was delicious. The bar service afterwards was a bit hit and miss and I was left with the impression we were disturbing the staff by wanting to order drinks or engage them in conversation about the local area. (We had journeyed +2hrs by car so were interested). There were quite a few rowdy wedding guests about and 1 in particular was tearing the ear off a member of staff the following morning, who was trying to placate him by offering a free breakfast/meal on their next visit but the chap was having none of it. I don't know why he was so upset but it was very embarrassing. The hotel have clearly set their stall out as a wedding/events venue and you have to accept this and put up everything that goes along with it. Had I paid greater attention I would perhaps not have chosen this hotel because of that. Tip do not stay in room 401, and wouldn't recommend 402 or 403 who were next door and probably the same minute size. Overall I would give 3 stars. It was a business related overnight stay so acceptable as we were heading off early the next morning.

"Fantastic"

5
15/09/2016

We stayed here for one night while attending a wedding venue there. The rooms were very reasonably priced,clean and nicely decorated. The views are amazing overlooking the lake, and the gardens are beautiful. The staff were very pleasant and extremely helpful. The full English breakfast was very nice, just exactly what you would expect in this type of Country Hotel. Overall, I highly recommend it.

"Our amazing wedding "

5
13/09/2016

On Friday 9th September my partner and I had our wedding here at the hardwick hall hotel. I cannot stress enough how amazing my day was from start to finish. Firstly the two girls Chloe and Jenna were truly fantastic their professionalism put my mind at rest even with a few last minute changes that didn't phase them, Chloe stayed back at least an hour after her shift finished just to make sure all my wedding stuff was put in the right places! Nothing was too much for them they need a medal! As the day came John Hill the manager was our master of ceremonies, he made the day for us, he was like a shadow, no matter what we needed he was there, topping up drinks, clearing up, making the speeches a lot less nerve racking, made sure everybody had everything they needed! He was an absolute god send the whole night I cannot ever thank him enough for making our day the best day of our lives. The food was one of the best meals we have ever had, drinks were flowing all evening, the staff were so attentive there was hardly an empty glass in sight! Onto the rooms...WOW THE BRIDAL SUITE I didn't want to go home it was beautiful, spacious, clean and had a huge bathroom it was so luxurious I have many photos on my phone of the shower hahaha! All in all if you want a 5* experience whether it be a romantic break, a meal or a wedding you will not be disappointed John hill and his staff will ensure you have an amazing experience. Thank you so much Mr and Mrs Davidson

"A wedding"

1
13/09/2016

The room smelt very foisty on arrival, the bathroom had lime scale around it.Bathroom was very basic including a bath with shower over not impressed at all and defiantly will not be returning I have tried numerous times to contact hotel calling and emailing and I have had no response at all . The customer service at this hotel is very poor .

"Embarrassed "

2
11/09/2016

Firstly I must say the food for the most part was delicious. The ribs as starter excellent & the steaks were awesome. The problem was that the chef failed to deliver a vinegar free meal as requested. My partner has an allergy to vinegar which we informed the waitress of. The starter arrived with a dressing of balsamic vinegar!! This was soon rectified,but we were so disappointed when the main course arrived also with a balsamic dressing! We were assured that the sauce ordered to go with the steak did not contain vinegar however it did & caused an uncomfortable reaction. This was a birthday celebration that was ruined by unprofessional communication. The evening was also spoiled by the head waiter reprimanding the waitress rather loudly in front of diners, not once but several times.

"Wow what a room. "

4
11/09/2016

This was a last minute booking so we wasn't expecting much. On arrival the staff were great. We were offered a room near reception or one on a different floor. We took the one by reception without even seeing it and it was a pleasant surprise. It was an accessible room with a roll in shower. The bed was a super king and comfortable. The view was of the lake which again was beautiful. The bar was expensive and not so friendly, it also didn't have any bar snacks. Which after coming in after a busy evening would have been nice. Bag of nut or crisps can sooth hunger. The breakfast had lots of choice although the haddock and poached egg was not great. Overlooked (both) and pretty tasteless. My partner had the full English breakfast and said it was okay.... had they had fruit available then I would have wondered why it wasn't a 5 star hotel, but the breakfast explained it.

"Cracking hotel in beautiful surroundings"

4
04/09/2016

We booked a two night stay here to visit my daughter and family. Originally we were given a small room overlooking the kitchen roof which was not ideal. The room was very hot and we were unable to open the windows because of the noise and smell from the kitchen extract fans. We were advise that the hotel was fully booked and no other rooms were available. I would have changed hotels if it were possible but it was late at night and I could not find a handy alternative. We were moved next day to a much better room which was more spacious, had a much bigger bed and overlooked the gardens. The food was very good and reasonably priced, as was the drinks.Breakfast was a really substantial meal which set us up for the rest of the day. The hotel oozed character and apart from the original room I could not find fault. Given the opportunity I would probably stay here again.

"Quiet break"

4
03/09/2016

The hotel is in a lovely setting, providing the relaxing break we were after. The room was large and we'll furnished, while the bathroom had a glorious bath tub to soak in. Breakfast was a bit hit and miss - the fruit and yoghurt were tremendous but the cooked breakfast was distinctly average. Good value for money and would stay again.

"Nearly spoilt by numerous weddings, but a happy ending"

4
02/09/2016

Our room was fabulous, the grounds wonderful, breakfast delicious, bar food tasty, service excellent BUT too many weddings with guests everywhere. We were overwhelmed by the wedding parties on arrival . Everything else was great. We would stay at Hardwick Hall again. I wish they would remove 'the life size butler, with broken fingers' in the reception.

"Wedding day"

5
02/09/2016

Stayed at Hardwick Hall on Saturday 27th of August for the wedding of our nephew Christopher and bride to be Laura. Arrived at lunch time and room was ready before the wedding at 13.30. Room was impressive for the £130 including breakfast. Tap was loose and damaged on the bath but no other complaints. Wedding was a marvellous occasion throughout the whole day. Beautifully sunny day , superb company and food was gorgeous both on the day and night time. Staff attitude and manners were impeccable at the wedding and in both bars, nothing was too much trouble. Great day and will return.

"Spoiled by the revelry . . ."

4
01/09/2016

It's been some time since we dined at Hardwick Hall but we returned this week for a special birthday celebration – mine! Yet again, it proved a good choice – though, at one stage, it looked as though we were destined for a disastrous evening. A party of revellers who had clearly spent some time at the bar upstairs filled the restaurant area close by with incredibly loud conversation and laughter which, by any standard, was completely unacceptable. The staff moved us to another table and all went well from then on. My lamb was superb, my wife praised the belly pork, and our two friends were delighted with their fish and steak choices. The desserts (treacle tart in my case) were equally wonderful. Full marks to the young team on duty last night. They were a credit to the hotel.

"Good hotel looking over a country park"

4
01/09/2016

Stayed here on a last minute deal so was very good value. The room decor was looking a little tired but everything worked and the bed was sooooo comfy. Nice touches were bottled water, fruit and a bowl of mints, along with the usual tea making tray. The shower was really powerful and the towels were soft and fluffy. From our room we could see over the lake and although we were at the front and there was a wedding party on, it was not too noisy. We ate in the bar and the food was good, and the breakfast was really tasty, from a local butcher. There is a country park just outside the fence, ideal for a stroll before dinner, and after breakfast! Would definitely stay here again.

"Sleepless night"

2
30/08/2016

Booked a deal for 1 night at Hardwick (stayed on many other occasions). Dropped bags off at hotel and returned after an evening out to find heating could not be switched off. Heat in room was unbearable and took 40 minutes to get reception to answer phone (told they had forgot to switch the night phone on) and bring up a fan at about 12.30. They promised to switch off heating in boiler room but it stayed on for hours afterwards, even with window and curtains open too hot to sleep. To make it even worse the TV was pixilating and had only half of the channels working (porter apologised but did not fix or offer an alternative). Room was generally clean but wallpaper was peeling off ceiling and there were many visible cobwebs (as photos). Bath tap was loose and plug did not fit so it could not be filled (shower was good though). We handed in a feedback form and informed reception that they should not let out that room until it was fixed up. All in all a very poor level of room and service.

"Home from home"

5
28/08/2016

It is always a pleasure to stay at this fabulous hotel .The food is excellent the rooms are immaculate with every last detail catered for,and nothing is too much trouble for the staff,Can't wait for my next visit.

"Double rooms not 4 star"

2
28/08/2016

Stayed in room 401. The room is small, especially the bathroom. The door cannot be opened or closed if someone is using the toilet. This is the first hotel room I have ever seen without a toilet roll holder. The roll just sits on a shelf behind you or wherever you want to put it ? Lying on the bed and the wallpapered ceiling is disgraceful, with bits of paper hanging down everywhere. A bit of timber edging was also hanging off the wardrobe. The view from the window is pretty ordinary and overlooks a flat roof and a small courtyard with no chance of looking at the lake or grounds. Due to the proximity to the function rooms forget about a restful nights sleep as the loud music went on until just after midnight. Maybe the windows need to be double glazed. The tv was on when we arrived but we could not get a picture, just a number 44 floating around the screen. We advised reception who said they would get it looked at. Three hours later and it still didn't work. Ended up switching it off at the plug and waited a while and it worked, albeit with terrible intermittent picture and sound. It was disappointing that we had to resort to DIY and no follow up from staff. Relatives who also stayed had been given better quality rooms which to be fair would rate at 4 star however the double rooms or at least this one would be nowhere near that rating and desperately in need of some work.

"Excellent Cream Tea, Excellent Waitress"

5
28/08/2016

We came for afternoon tea expecting a Run-of-the-mill affair, but we were surprised by the Waitress and the quality of the tea. Waiting staff these days tend to be poorly trained students but our Waitress was a true professional. Attentive and informative without being intrusive, conversational and humorous but always professional, efficient and confident. The food was excellent and more abundant than expected. The warm, mimi Wellington at the beginning was a clever and delicious touch; the Rhubarb Tea recommendation by the Waitress was inspired. Go here and have the Afternoon Tea, you won't be disappointed.

"Rib Room "

4
28/08/2016

Had a beautiful meal in the Rib Room, steak cooked gorgeous. I was a bit baffled as it was quiet when we visited, I had tried to make a reservation a few days before and were told they were fully booked and could go the Saturday if we wanted. This was the night we had childcare so wasn't a helpful suggestion. We had booked to go somewhere else but by chance phoned an hour before and we could get in. Food is lovely and service was good. We returned a few days later for a bar meal after having a walk around the park. The chips were not as nice on this visit and were dried out. Its not cheap to eat here but when we have visited over the years(apart from the chips on last visit) we have enjoyed it.

"Fab cream tea"

5
27/08/2016

Lovely room for the cream tea. Beautiful china and linen table clothes. Service was excellent the waitress was so attentive she couldn't have been better. Sandwiches and scones and cakes really good. Lovely selection of teas I would definitely recommend the rhubarb tea.

"Beautiful "

4
26/08/2016

The photos on the website don't do the rooms justice! The room was fantastic the hotel staff were accommodating and friendly. Only one fault the meal in the steak restaurant was ok not fantastic very overpriced for what you get. Hence only 4 stars not 5.

"Quiet hotel with beautiful grounds and a lake"

4
22/08/2016

Only stayed overnight, but we will go again. Beautiful old hall, but modernised into a good country hotel. Excellent bathroom and fittngs, luxury tiling and design. Very quiet room overlooking the lake and the grounds. We were woken in the morning by ducks swimming on the lake. Lovely!

"Lovely Location"

4
22/08/2016

Had a nice two night stay in a Premier Room (206), these are the larger well appointed rooms with huge bathrooms and excellent facilities. The grounds around the hotel are vast providing direct access into the adjacent parkland which is also a local attraction and has many visitors who come for a day out to picnic, jog or otherwise look around the area, there is a large car park for these visitors which is well away from the hotel area. The hotel interior decor is a little dated and in places looks tired around the edges. The hotel has very large function rooms and is no doubt a popular wedding venue as well as other events with theme nights and famous entertainers attending, fortunately none of these events were taking place during our stay and any disturbance they may bring was avoided. All staff we encountered were friendly and helpful, breakfast was a buffet with the cooked breakfast served at your table from the menu. Whilst we were there we dined in the Rib Room which provides the same menu as the Rib Room at Ramside Hall Hotel near Durham, which is part of the same group. We have dined at both locations and found the food, steaks in particularly, equally good.

"Great rooms food and staff"

4
20/08/2016

We booked a "stay and dine"package. It was excellent value, just remember that the generous food allowance is for food. We had a delicious steak in the "Rib room".Our room was large and very comfortable. The staff were very pleasant. We would return.

"Our stay at Hardwick Hall"

3
15/08/2016

An easy drive from the A1(M), easy to find, lovely grounds, good welcome at reception room although a little small was well appointed but only onme dining chair a disappointment.. We had afternoon tea very nice served by a young lady with a very jovial attitude and this helped to make it an occasion Good breakfast and a final walk around the grounds finished off a lovely overnights stay. Watch out we may be back.

"Spoil By The Disco"

3
15/08/2016

Just spent a night at the hotel, first impression were very good less the wifi which in room 212 we never got until we hit reception. The room was very well served and very clean and spacious, the room facilities were high end and the furniture very tasteful. The nearby country park is a massive plus and the walks an absolute pleasure. We booked in on a Sunday afternoon, went to the bar and asked for a sandwich and were told there was only a Sunday lunch and they were fully booked, no preferential treatment for guest, this was very disappointing as even in the wilds of the U.K. I have managed to get a snack in much smaller establishments? We went to the Dun Cow in nearby Sedgefield and had a great meal. Everything was going really well until about 2000 hrs when the full thud of the disco started which went on until midnight, no sleep. We were apparently booked into room 206 which would have spared us the noise but it wasn't ready when we booked in, I wish the receptionist had the forethought to tell us!! Good hotel let down by wifi and noise, my advice is not to stay there when a disco is on or don't get a room at the back of the hotel, to add insult to events the blinds in the bathroom which overlooked the back of the entertainment area did not work properly?

"Classic luxury"

5
14/08/2016

Beautiful historic building in a gorgeous setting. Room was large and the bathroom was huge, with 2 hand basins, a roll top bath and massive shower! Very generous breakfast and very efficient friendly service. We ate in the grill restaurant on both evenings. One of the best steaks we've ever had! Would definitely stay again if ever in the area.

"Lovely welcoming hotel"

5
13/08/2016

Booked a room last minute for some much needed R&R. Wonderful friendly staff make a very welcome change to the usual corporate hotel staff. Made to feel at home the moment you walk in the door. From the reception, the restaurant staff and the people in the bar all very welcoming and engaging with the hotel guests. Lovely to see and rare these days. Real family atmosphere. Rooms large , very clean and huge bathroom with Roll top bath in our deluxe room. Grounds well maintained and lovely to go for a stroll around the lake before dinner. In my experience don't confuse this hotel with the usual fare. Restaurant food good, I had the Halibut, my wife a steak, both well cooked and served by smiling staff. Good wine list slightly on the pricey side but no problem when it's served with a smile. Really can't fault, for not much more for B&B than what you'd pay in a cheap Premier Inn etc really does show how a good hotel should be run. Keep up the good work, we will be back

"Sunday Lunch"

5
11/08/2016

Went for Sunday Lunch to celebrate Birthday. Although we live close by this was our first visit. Stunning hotel set in beautiful gardens. We had a drink in the bar while we studied the menu. Ample choice to cover all requirements. We were shown through to the Dinning Room. It was very busy, all tables taken. The food was superb. I enjoyed the Lamb which was perfectly cooked. My wife enjoyed the roast beef. We did not have starters but were spoil t for choice with the desserts. The staff were very efficient and friendly. Will be back again soon. As it was a nice sunny day we enjoyed a walk round the lake after lunch.

"Always Top Drawer"

5
08/08/2016

I've been staying at The Hardwick Hall on business for years now and never once been let down... The staff, food and rooms are very good! I've seen many different functions from Weddings to Music events and never once have these encroached on the lone resident. In fact the events are so well organised and the hotel and grounds are so spacious it is a pleasure to see such organisation. 10/10.

"Nice stay disappointing booking experience"

4
08/08/2016

I booked an overnight stay for my parents to celebrate their wedding anniversary. They thoroughly enjoyed their stay, I booked them into the deluxe room they said the room was fabulous. My experience while booking this was very disappointing. I booked this over the phone, as I was giving the gentlemen the relevant details I explained to him how to spell my fathers name as it is never spelt correctly anywhere and the gentlemen sniggered down the phone which offended me. After the booking had been made the gentlemen said my receipt would be posted out to me and I am still waiting for it. I contacted the hotel over email to see if my receipt had been posted and they emailed back with my receipt attached but they didn't say whether or not it had been posted, I needed to get to the post before my parents got to it so it didn't ruin the surprise so I ended up spending every day trying to get to the post first. I then contacted the hotel as I forgot to ask whether the room would be a double they then sent me another email with different information on it with no explanation and my question unanswered. I checked the details as it said to and breakfast hadn't been included so I then had to contact them again to make sure breakfast was included and to get them to answer my question. The reply I got finally gave me all of the information I needed. This is the second time I have had a bad experience with this hotel but I didn't want to say anything until after my parents had visited as I didn't want to spoil their visit.

"FAB WEDDING VENUE"

4
08/08/2016

Just held our daughter's wedding here (Sat Aug 6th.. Laura & Jonathon) and cannot fault a thing. Our thanks go to Chloe ( events organiser) for ensuring our day ran smoothly without a hitch and to all the other staff who were helpful and obliging. The Coleman Suite (1 & 2) was perfectly set out and was more than we could have hoped for, along with the the food which was tasty and highly satisfying. Many or our wedding party guests stayed overnight (including ourselves) and we all had a most enjoyable stay commenting in particular on the larger than average, luxurious rooms with the most spacious comfortable beds. We had rooms 203/204 which are on the ground floor overlooking the beautiful parkland. There is also a good choice for breakfast in the mornings with waitress service for cooked options. We are truly greatful to the Hardwick Hall for helping to make our daughter & son-in law's wedding day such a memorable occasion.

"Quality Rooms food and staff"

5
08/08/2016

love this hotel spent my wedding anniversary there good food and friendly staff I am booked in again and I just know it will be a great experience again with Afternoon Tea, Dinner and Breakfast good parking lovely walks around the site

"Lovely place"

4
03/08/2016

Grounds are beautiful, my room was huge on the ground floor, bath was fabulous. Staff were very nice. Great selection for breakfast. I was at a wedding and cannot fault the meal it was gorgeous. However I am gluten free and they were advised, they tried but felt like it was a last minute thought. Beds are sooooo comfortable. My room key continuously needed re swiped to gain access, apart from that I had a great stay and would stay again.

"Wedding guest"

5
02/08/2016

Stayed for one night as a wedding guest. Went for the deluxe room as only a little more than standard. Room was really big with a wow bathroom; lovely deep roll top bath that I had to make time for before I checked out! My only issue was as I was at the wedding I didn't really make the best of the luxury of this room! We were in the marquee and I think this is a good option for the wedding as you are separate to any other weddings that day. Breakfast selection was good, fresh fruit and cooked to order full English.

"one of our most enjoyable evenings"

5
02/08/2016

the meal we had was really outstanding & the staff brilliant, they could not have been more helpful or friendly. its difficult to find a place withe such beautiful surroundings & perfect eating place. cheers, will see you again soon cheers bob & jean

"Lovely hotel and grounds"

4
31/07/2016

Have visited the hotel twice this year. On both occasions the room was very comfortable and clean. The staff were very pleasant, polite and happy to help. As well as breakfast we ate in the bar and the food overall was very good.

"CAN'T WAIT TO GO BACK"

5
29/07/2016

Three of us have stayed at the Hardwick 3 times since March and are due to go again next Saturday. We love to get away for a night in a hotel and a good meal as a treat and we think we've found the perfect place. The staff are absolutely fantastic and will go out of their way to make sure everything is as you want it. We always book 2 rooms and they always put us as near to each other as possible which is great. We've stayed on 3 different floors but prefer the 1st floor for the view of the gardens. The rib room restaurant is fantastic and the staff are lovely, we cannot fault the food and the steaks are melt in the mouth and always cooked perfectly. Looking forward to another one next Saturday. The hotel does have a special " stay and dine " offer on at different times of the week where if you book a stay you get a £30 per person voucher to use in the restaurant but sadly not on a Saturday during the busy season so we miss out on that as Saturday is the only night we can go. Can't fault anything about the Hardwick and as long as it stays that way we'll keep going back.

"Lovely place to stay"

4
28/07/2016

Stayed over at this hotel for a week as was on business trip. The hotel is right next to the park and it was beautiful. Glad that I had the chance to take a walk in the park after dinner one of the nights. Luckily the weather was great while I was there. The room is huge and very comfortable. If I'm on holiday in this area, I would consider staying here again.

"Good stay"

4
26/07/2016

Stayed here 25th July for one night on business. Room was a reasonable size with all amenities that would be expected for a hotel of this size and grade. Did not use the restaurant but the bar meal was very good and the lady manning the bar that evening was friendly and very efficient. Breakfast in the morning was certainly a plus with cooked breakfast all being done to order. Would recommend and stay again

"Afternoon Tea"

2
25/07/2016

This was an outing for twenty to twentyfive people. The tea was not hot. The scones ( fruit and plain ) were not cooked inside. The cream ( which was supposed to be clotted ) and jam allocation left a great deal to be believed. I know that a man managed with loaves and fishes to feed many, however even he would be pushed to spread it between four scones. Nobody liked the battenburg cake so that was taken home a by a lady as bird food. One thing in favour was the staff very polite and plenty of them.

"Our favourite get away"

5
21/07/2016

Beautiful settings and great customer service. Only thing we think needs improvement is the breakfast very small portion sizes on cooked breakfast some budget hotels do better although nothing wrong with the quality

"birthday bash"

4
21/07/2016

generally v good but main complaint was our groundfloor room was just by entrance hall where other guests gathered at 2 and 4am talking loudly and generally making noise (as they waited for taxis or having a smoke) and so disturbed our sleep++

"Excellent"

5
20/07/2016

Had a fantastic time Excellent service by all staff Food was delicious ate in the rib room highly recommended breakfast served to room on the exact time ordered and to top quality standard Room was in immaculate condition very clean and tidy amazing views of the grounds

"Collecting rooms"

4
20/07/2016

So I'm back at Hardwick Hall again. It seems I am collecting bedrooms because I always have a different one every time. The rooms in the main house are all unique whereas the wing has all similar rooms although all rooms are a decent size. This time I was in 104, a room in the old house overlooking a roof area. What it lacked in views it made up for with furnishings. One of the nicest rooms I've stayed in here as it happens. Good night's sleep. Check in and out was efficient. Once again, the grapefruit juice at breakfast tasted off. It always seems to!

"Best night's sleep in a lifetime of hotel stays."

5
18/07/2016

From the sweeping drive up to the Hotel to the beautiful view of the lake and parkland, Harwick Hall creates a super country house experience! Our bedroom was just gorgeous with a 7' bed and lovely elegant furniture, mirrors and lamps. The bathroom was a "wow" experience, just fabulous! We asked for a quiet room on the top floor and that was exactly what we got and with a view of the beautiful garden. Best night's sleep ever followed by an excellent breakfast cooked to order. On leaving we noticed a huge marquee and separate parking so I suppose that our Sunday night stay was to our advantage as we were looking for some peace and quiet. Very friendly staff at reception as well as at the bar and dining room, great atmosphere! We'll be back!

"Lovely room and good nights sleep July 16"

3
17/07/2016

Stayed here as a large family, all having different rooms, overall the rooms were clean and most of us all had a good nights sleep, however depending on the room one was noisy and rather warm as they were near the function room but on a good note the rest were cool and all had good taste of finish. The hotel other than that was faultless as the grounds are so lovely. The rib room is very pricey ! The meal is very nice but due to having to send steaks back as they were over cooked was very disappointing, overall a nice place to socialise but wouldn't eat there again due to the expensive prices and more importantly because of the patronising, sarcastic, irritating man who attempted to be a waiter! However the rest of the staff were lovely as they were polite.

"Super Canny Hotel"

5
17/07/2016

We stayed here for 1 night as we were at a wedding, we arrived before the check in time, as we had advised this when we booked, our room had not been made ready but that did not delay us as we were given another deluxe room that was ready and this started our visit on the right note that we were to find flowed through the whole hotel. Our room was excellent with a view over the folly and was spotless, the bed would of slept 6, the carpets were so plush, the bathroom was out of this world with bath, 2 sinks and a walk in shower and your tea and coffee fully stocked. The organisation of the wedding was faultless and any reasonable request was catered for. Anybody that books here will see their reward when they have the breakfast, we had the full English and unlike other hotels we have stayed at, this was cooked to order and many other cereals were available on the buffet. Check out was at 11:00am and was swiftly dealt with by reception but you never felt pushed to leave. Overall the Hardwick Hall hotel and staff impressed us immensely and the grounds, although we did not partake in the walking of them, were amazingly well kept and the views were to die for.

"Dependable"

4
16/07/2016

We have been regular visitors to The Hardwick Hall Hotel for a few years now, we usually stay in one of the premier bedrooms however they were all booked this particular weekend so we were in a standard room, no problem every thing was of the same standard as a premier room just smaller. We ate in the Rib Room restaurant excellent food as usual great staff throughout this establishment, great setting as usual we had a walk around the country park no need for big coats as the weather was good to us.

"Scrumptious afternoon tea."

5
13/07/2016

This was a treat for us four oldies bought by our respective children and what a treat it was. We were waited on and our every whim catered for by the lovely Madison. We were "gob smacked" by the array of sandwiches ,hot delicacies ,scones and lovely pastries. It was a feast for the eyes as well as the stomach. I would have no hesitation in recommending this treat to celebrate any occasion and have already started dropping more hints for my birthday.Thank you Madison and Neil also for giving us such a lovely afternoon treat.

"Comfortable atay in the lovely setting of Hardwick Park"

4
12/07/2016

We stayed here as a couple over our wedding anniversary weekend, we were actually attending a friends ball the same weekend at the hotel so decided to treat ourselves to a stay also, room only! Lovely hotel, in the lush setting of Hardwick Park. If it had been a different time of year and slightly warmer, we would have sat outside at the lovely tables overlooking the water. Room was decorated nicely with plenty of storage and a great bathroom. Bed was comfortable also. Would definitely stay again.

"Gluten free afternoon tea"

3
12/07/2016

I had a gluten free afternoon tea at Hardwick Hall & was most disappointed, I was given a bread bun for a sandwich,2 wraps filled with coronation chicken & cucumber & tomato, the scones were very dry & crumbly I was given a "MrsCrimbles" macaroon, a bought jam tart & a rhubarb "flapjack all in all it was very disappointing & definitely not worth the money (£18-95) there are many place in the area who provide good Gluten free fare unfortunately Hardwick Hall is not one of them

"Very Nice Stay"

4
12/07/2016

Nice quaint hotel. Spacious rooms and well maintained. Nice full English breakfast and friendly staff. Very large family room and huge bathroom. Lovely venue for a conference or wedding reception. Happy to recommend to families.

"Disappointed!"

3
10/07/2016

Stayed here last night....a last minute booking. We paid £129 for bed and breakfast and then we were put in a room above a wedding party. Out of courtesy and customer service the least we would have expected would to have been told about the event when we arrived so we could have found other accommodation. By the time we returned to our room at 10ish and realised that this wasn't going to be the haven we'd expected it was too late to find another hotel. The room was very hot but the noise levels were even worse when we opened a window. We asked to be moved but they were fully booked. On a more positive note the grounds are lovely, the waitresses in The Rib were welcoming and friendly and the food good.

"Lovely grounds and a big room!"

3
09/07/2016

Stayed overnight on business. Huge room with an amazing view over the lake, claw foot bath and walk-in shower. Evening meal very pleasant- dressed crab, fish, chips and mushy peas. Good facilities and I would return for pleasure and explore County Durham.

"A hidden gem"

5
08/07/2016

Outstanding value, beautiful period rooms and excellent food. Wow, I was really taken back by this venue as I had expected a typical plastic business hotel, however I got the complete opposite, a lovely country house with all the trimmings. I was on a business trip but would love to return with my wife as this is a real country house type hotel with lovely grounds, fine art and antique furniture. The room I had was stunning with a four posted bed, double sinks, and the best shower I have ever had.

"Gluten freAfternoon Tea"

3
05/07/2016

Very disappointed with the gluten free afternoon tea at Hardwick hall hotel. I was given a bread bun cut in half for sandwiches the scones were very dry & crumbly, there were no cakes to speak of I was given a "Mrs Crimbles" coconut macaroon a jam tart & rhubarb & coconut flapjack all this £18-95 does not in my opinion offer good value. There are many places that serve really good Gluten free afternoon teas unfortunately this is not one of them

"Hardwick Hall Hotel"

5
04/07/2016

Lovely hotel in lovely surrounding. Proximity to Durham just right...within a few minutes easy reach by car, but far enough to be peaceful. The staff at the hotel were fantastic. Really helpful with any questions we had either relating to the hotel itself or local information we wanted. Would definitely recommend a stay. We will next time we are in the North East.

"Birthday "

3
02/07/2016

Visited for a birthday celebration in a private room, approx 40 guests. The hotel & grounds are nice. Service was pretty slow in the bar however we were made to feel welcome. Pre ordered meals weeks before attending but the food service was poor... Slow, food was cold, others on table were finished eating before others were served, vegetables brought out long after main meal. Food however was tasty but would have been more enjoyable hotter. Overall an average experience, may return if in the area

"A little luxury in lovely grounds."

5
01/07/2016

We initially got a Groupon voucher to visit for afternoon tea. The journey was pleasant through lovely countryside and the drive up the Hotel was impressive. The staff were friendly and helpful and we were surprised how many people were having afternoon tea. There were couples, families, older folk and two large parties which were all served in good time by friendly efficient staff and with a smile which always makes the different. We had a sumptuous afternoon tea, full of all the things you would expect all made on the premises and tasting delicious. The table were large and comfortable, the china a flat wear adequate and very clean as were the table cloths and we thoroughly enjoyed a little luxury in the afternoon. We were so impressed with the tea on that day that we arranged to visit again for an evening meal and again were not disappointed. The service was equally as pleasant and the food was very good indeed. It is obvious that the kitchen staff enjoy their role and make super home made dishes with flair and the service staff follow that through. This is a nice place to eat, I suspect a nice place to stay and our two Border Terriers enjoyed their walk around the grounds. We recommend this little spot of heaven and will certainly visit again.

"Birthday Party......Bit of a let down!"

2
29/06/2016

We were coming to this hotel for a private birthday party and were very much looking forward to it, so decided to make a night of it and stay over. The hotel is situated on beautiful grounds and on our arrival we found we had been booked into a deluxe room on the ground floor with a fantastic view from the window. The room itself had a lovely, large bathroom with a huge bath, roomy shower and lots of fluffy towels. The bedroom however (although very clean) was a bit shabby and needed some TLC. The furniture was chipped and scratched and it all looks like it needs a revamp. On a whole though, we were initially pleased with the room! The bed was very comfortable and we had a great night's sleep. I was very much looking forward to my morning shower in what looked to be fantastic facilities. However......... When I did have a shower, i found that the plugs were completely blocked and as such the water did not drain from the bottom of the shower. This resulted in the entire bathroom flooding, soaking personal items that I had placed on the floor! We were not happy about this and complained at reception. A manager came out to speak to us, but although he was polite, he did nothing in the way of compensating us. The food in the hotel was not great. The meal which was served to us at the party looked great when it came out and the portions were generous, but it was, at best, bland. My husband couldn't work out what flavour his soup was supposed to be and it was clear that the sticky toffee pudding had been sat under a heat lamp for a long period of time as it was extremely tough and chewy on the outside and flavourless in the middle. I left most of this. Breakfast was also disappointing. We ordered a full English. The food came out very quickly (suggesting that its not made to order...), and let's just say that the presentation wasn't great! Most disappointingly, the chef had forgotten to give us our hash browns. I had one bite of the 'sausage' (which I would actually describe more as a really cheap offal tube) and decided that it wasn't edible, the fried eggs were completely hard and overcooked and the bacon was fatty and not crisp. In all, the hotel is comfortable and clean and the staff are friendly enough, but the food is far from good and there were lots of little niggles that I feel does not make this hotel value for money. I doubt that I would stay here again and certainly wouldn't return for the food.

"Afternoon tea"

3
28/06/2016

Today we visited Hardwick Hall for afternoon tea to celebrate my daughters graduation. The room was lovely but very quiet as we were the only guests in there. The waitress was very attentive and changing sandwich filling was not an issue. The food and drinks arrived promptly. The food was very average. Very normal sliced loaf bread. Very average scones and cakes. Nice but not exciting. The worse thing was the lack of atmosphere. We were the only ones dining but there was no background music which made it a little dull. It was a special day so nothing was going to spoil that but I certainly wouldn't return. Expensive for the experience we got.

"Tyneside / Teesside Business Trip"

5
27/06/2016

Nicely presented and located hotel, close to the A1M and within a short driving distance of major industrial areas in the north-east. Adjoining park is ideal on days when the weather is good and attractive cities, such as Durham, are only a short drive away. Good eating options are available at the hotel or the town of Sedgefield is just a 5 minute drive away. The Indian restaurant there is an excellent option for informal eating.

"Wedding - Stunning Grounds - Huge Bath & Shower"

5
23/06/2016

My friend had her wedding here in March 2013 - It wouldn't let me select this far back. The grounds alone are absolutely breathtaking! The rooms are spacious and decorated beautifully. It is the biggest bath I've ever had! ! The 2 of us could fully lay down and the bath water comes right up to your neck. The shower was also the biggest I've ever seen and such a beautiful powerful shower. The wedding was amazing! Every room was was gorgeous and the staff could not do enough for you! Whether you're considering this venue for your wedding or just a visit I couldn't recommend enough!

"Peace in comfort"

4
23/06/2016

This is the second time we have stayed at Hardwick Hall Hotel. This time it was handy for a wedding on Teeside ,about 10 miles away. The hotel provided a very comfortable and relaxing atmosphere to revive between ceremony and evening reception. The rural setting added charm. The staff were very welcoming and friendly , the room was good for an overnight stay and the bar meal was lovely,well cooked and presented and good value. The hotel is popular wedding venue and we were a bit concerned that our sleep might be disturbed but it was only the refrigerated delivery lorry the next morning that disturbed us. Breakfast was good .plenty of choice and well cooked. We needed an early start so the restaurant was not busy but as we were leaving several groups from the weddings filled the room quite quickly. Easy efficient checkout and felt relaxed for the journey to the next leg of our weekend celebrations ( a 40th birthday followed by Granddaughters 4th)

"Excellent wedding venue "

4
19/06/2016

We attended a friend's wedding reception and also stayed over. The reception was lovely, great food, good service, nothing to fault. The disco at night was rather loud, if you were sitting close by, we went to bed with ringing ears! Our room was a superior and was very nice, in particular the bathroom. The window could do with a net curtain or something as there was a lack of privacy on the ground floor and it's too dark with curtains closed. The main downside for us was breakfast, it was extremely quick service but mass catering and we didn't feel that the food or coffee were the same standard as the wedding food, the day before. We would return.

"Peaceful Home from Home"

5
15/06/2016

A welcoming staff - I was given a nice room upgrade upon arrival. Set in beautiful countryside it is convenient for visiting local industrial sites. Meals and drinks were excellent quality and good value.

"A lot of potential to be a great hotel!"

3
14/06/2016

Attended a wedding at the hotel in may and I was very impressed with the building, grounds, and the room! I have to say it's a very pretty place to be and the room was very well maintained and clean. All the staff were attentive and polite amd very helpful. The only let down was the food unfortunately! If they get the food right it would have been 5 stars!

"Disappointed "

3
12/06/2016

We stayed there for 1 night and were quite disappointed. The room was clean with a lake view. Nice walk around the lake and grounds. Downside Menu doesn't have a lot of choice and seems a bit pricey. Breakfast would have been better if it had been buffet style breakfast Rooms could do with sound proofing after being woken at 2am & 4am ( use imagination )

"Beautiful location Rooms starting to show their age"

3
10/06/2016

The hotel was chosen for its location close to where I had to be over the weekend. Set in an idyllic rural setting, the first impression is one of opulence, however once inside whilst excellent effort has been made to keep up appearances, looking close you can see that it has been a few years since this hotel underwent any form of refurbishment, a sentiment echoed in the quirky but likeable rooms. As a business traveller, with lots of electronic devices power outlets are a must, and the room allocated to me whilst having two outlets close to the desk, both were being used by appliances. Much in agreement with an earlier review the cleanliness of the room was not perfect, not dirty just could do with more attention to detail. The double bed was super soft, so if you like a hard bed, perhaps you may wish to look else where. A plus, the room had a refrigerator.

"Afternoon tea"

5
09/06/2016

absolutely fantastic - hotel was beautiful hostess was brilliant nothing was a bother. The food was delicious it was all served on beautiful Ted Baker crockery I had coffee which was in a coffee pot we were offered water if we wanted it, more tea or coffee. The pork and apple wellingtons were a real treat - we weren't rushed it was a lovely experience will definitely return.

"Fantastic Wedding"

5
06/06/2016

From the moment we first saw Hardwick we knew we loved it and wanted to get married here - I'm so pleased we did. The staff were fantastic and kept us calm the day went perfectly- everyone commenting on the beautiful venue and how lovely the food was. I stayed two nights and both rooms were great with plenty of room. All the other guests also commented how impressed they were with the rooms. Thank you Hardwick for making our day a truly special one that no one will ever forget.

"sUNDAY LUNCH FOR ALL THE FAMILY..(10)"

5
05/06/2016

visited with our family of 10 for my wife,s birthday to have sunday lunch.We had booked the table in advance and on arrival we were greeted by pleasant lady and shown to our lovely laid out round table.Drinks were ordered and we all selected our choice of food from a good range on offer.Service was good and quick and we all enjoyed our 3 course meals.The quality of food was excellent and service second to none!!......the only downside (call it nit-picking)was the "canny old fella" playing the piano as we ate which spoiled the conversation properly due to the acoustics of the dining room as the piano "pinged out"...but a beautiful room with lovely painted ceilings.The outside of the hotel is in a lovely setting as we walked round the lake as it was a lovely sunny day.We will be back!!

"Amazing but....."

2
05/06/2016

The double bed was a major let down me and my partner got no sleep what so ever. The meal we had in the rib room restaurant on the other hand was faultless. I went for the chicken but because I don't like blue cheese sauce the chef made me a special dish with the chicken instead. It literally was to die for. Apart from the bed this was a lovely nite away

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Hi Natalie G Thank you for your review. Whilst i am delighted that you enjoyed the Rib Room experience, it was less pleasing to read your comments with regard to your bedroom. I think that your partner may have posted an earlier review; "Disappointed" ? I would appreciate it if you could contact me personally at the hotel as i would like the opportunity to discuss your comments. I look forward to hearing from you.

"Lovely hotel"

4
04/06/2016

Just returned from a 2 night stay in this lovely hotel set in stunning grounds. We had a spacious room overlooking the lake. It was very peaceful. Breakfast was good and we also ate in the Rib Room restaurant which was very nice.

"sons wedding"

5
04/06/2016

From the moment my son pick Hardwick hall for their venue the staff were very helpful showing us all around the different rooms,explaining how we could have them arranged ,On the day of the wedding everything was beautifully laid out,food was top notch Adults and children alike enjoyed everything

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Dear Christine G Thank you for taking the time to post such an excellent review. We are all delighted to read your comments about your son's wedding and please pass our congratulations on once again.

"Disappointed"

2
04/06/2016

Very nice hotel and superb restaurant and staff, massively let down by the size of the 'double' bed. The one thing you book a hotel for is a good nights sleep! Unfortunately due to the size of the supposedly double bed this didn't happen. I'm only 5 foot 8 and stuck out of the bottom of the bed! And there was certainly no room to turn over width ways either! We both spent the entire night thinking we were going to fall out of the bed if we moved ever so slightly. We're not obese people by any stretch of the imagination but to say there was no room in the bed is an understatement. This and the fact the TV worked intermittently took the shine off what could have been a very nice night away.

"Beautiful Location"

3
31/05/2016

Parkland and area fantastic, hotel layout very good, food pleasing, room extremely quirky in a good way with beautiful view, fittings and bathroom needing attention, a little more attention to cleaning required.

"Glorious Grounds"

4
31/05/2016

During a short business trip, myself and my colleague had a two night stay here. Situated in the most pretty of settings, with extremely well-tended lawns and even the little walk though wood, seemed o appear to be immaculate. The rooms are lovely, with original sash windows. Breakfast was very nice too, with plenty of choices. We ate in The Rib-Room restaurant which is on the lower floor of the building; both the food and the service there were flawless. My only negative observation would be that the reception staff could smile a little more at their guests both upon their arrival and their departure. Everyone looks much prettier when they smile you know!

"Sunday Lunch"

5
29/05/2016

Stunning location and beautiful hotel. Visited here for Sunday Lunch - food was superb, the staff are attentive and welcoming and we loved the gentleman playing piano! So impressed we have booked for New Year's Eve.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for your great review; we look forward to welcoming you back at New Year, if not before. The New Year's Eve Gala Ball is a fantastic occasion- you will not be disappointed!

"Nice overnight stay"

3
25/05/2016

Set in delightful grounds with beautiful lake. Nice hotel, our room was a good size with really well equipped bathroom, view towards the lake. Some areas a little tired, particularly the breakfast room. Staff friendly. Breakfast a little uninspiring, hot breakfasts were served so fast after ordering, there wasn't time to enjoy fruit or cereal before. Didn't replenish buffet towards the end of breakfast service which was disappointing. Venue for weddings, serve afternoon tea.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post a review. I appreciate your feedback and will certainly act on your comments with regard to breakfast service.

"Great for that big event "

4
22/05/2016

Attended charity ball and I must say that the food service was second to none, I have attended many large scale functions and often the food is lacking but the food arrived efficiently and pipping hot and was of excellent quality. Room and decor excellent for your special event. Only gripe was £23 for a bottle "cheap" brand proseco which was disappointing unchilled, served with a smile but should be ready. Staff great, lovely setting as always, massive car park (really massive!!) great views over the lake and adjacent park.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Great Review; thank you. I am delighted to read that you thoroughly enjoyed the event and thanks for the recommendation. My apologies for the un-chilled Prosecco. We served so much that night we struggled to keep up!

"Great"

4
21/05/2016

Reception staff fantastic! Greeted on arrival - room should have been a twin however when we arrived it was a double a quick call to reception and they popped up when we where out and changed the room to a twin! Fantastic location very quaint! Good breakfast and great rooms!

"An excellent destination"

5
20/05/2016

The approach to Hardwick Hall sets the scene for a fabulous setting. You drive through the trees and open out onto views across the lake as you park up outside the hotel. I've been for business meetings and lunches and found the setting, food and service to be excellent.

"Excellent hotel and customer care"

5
16/05/2016

Lovely hotel set in beautiful grounds. Premium room spacious and comfortable. Fantastic bathroom with a shower which included massage jets. Great breakfast and served by a very efficient staff - Rachael was very good. Zoe Hill and her husband (sorry did not get his name) sorted out a problem in a most professional way demonstrating great customer care. Highly recommend. Peter Knight and Robin Tatham

"Lovely Hotel"

5
16/05/2016

Stayed here a few times now and its such a nice warm friendly hotel with lovely views over looking the park. The rooms are very clean and the beds are huge. Bathrooms are modern and clean. The food is gorgeous and not too expensive. Plenty of parking close to the hotel. Staff are very pleasant and always happy to help. Would definitely recommend A*

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post such a great review. We appreciate your feedback and recommendation and look forward to welcoming you back very soon.

"Sunday lunch"

4
15/05/2016

Unable to complain at the time due to the fact that our sons paid for the meal which was Roast Pork-----the Yorkshire puddings could be used for making shoes, the mash potato was cold, the pork was tasteless as was the veg, the carrots were under cooked, the parsnip and roasts were cooked but taste less --------on top of this the prawn cocktail starter was rubbish--------

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
I am sorry that you did not enjoy your Sunday Lunch last weekend. We serve a traditional lunch each week to over 100 guests and have a very loyal following however i will certainly consider your comments and ensure any improvements necessary are implemented with immediate effect. I would always advise anyone to let a member of staff know immediately if you are not fully satisfied with your meal, which allows us the opportunity to replace it for you, which i would have been more than happy to do last Sunday.

"TOP CLASS IN A BEAUTIFUL LOCATION"

5
14/05/2016

Full of wow factors. Had the pleasure of being the after dinner speaker here and staying over. Superb premier room - quiet gardens outside, free fast wifi, bang & olufsen players, luxury bathroom with deep traditional bath. Function meal for a huge dinner was beautifully done and of restaurant standard. Lovely full English breakfast in a pretty room with really pleasant and caring service. Set in parkland with gorgeous lake views - hotly recommended.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thanks for the fantastic review. Really appreciate your response and delighted that you enjoyed the hotel. We are proud to host the annual dinner and thank you for your recommendation. See you again hopefully.

"Birthday Party"

5
11/05/2016

I booked a Function Room for a Birthday party for 16 people. All my long planning went well and I couldn't fault a thing. The room was absolute beautiful with an immaculate table. The 3 course meals were mouthwatering delicious and we had even luck with the weather since the sun decided to make an appearance. The staff assigned to us have been helpful & very friendly. I was so happy that everything went so well and I could give my Partner a deserving event which will be fondly remembered.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for posting such a lovely review. We are delighted that your partner had a great birthday and that everyone enjoyed the occasion.

"Pleasantly surprised"

4
10/05/2016

I attended an event here recently which, to be honest, I was not looking forward to as the whole catering 'en masse' and cheesy party/discos are not my thing, however I was pleasantly surprised. The event was very professionally organised, the music was not cheesy in the slightest, and the food - well, it was the first time ever that I have eaten an entire set three course vegetarian meal without picking at it or leaving it completely. I hope the normal hotel restaurant meals and events meet the standards that I experienced on this occasion.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
I am delighted that you chose to attend the event and discovered that we too don't do cheesy! And yes; the Rib Room Restaurant does indeed serve quality food in great surroundings.

"A Relaxing Weekend"

4
08/05/2016

Booked a last minute three night stay over the Bank Holiday weekend. The room we had was lovely and spacious with a pleasant view across the lake and gardens. The hotel is well placed, and easy access from the A1, but the location is peaceful and traffic noise is not a problem. It is easy to reach the heritage coast from this hotel and other towns and cities in the area, as well as some lovely countryside, so there should be something for everyone within easy reach. Alternatively you can just stroll in the parkland or join the other joggers on a circuit round the lake. Just watch out at breakfast time that they don't take your hot food order too soon or you have to surrender the cornflakes for the bacon and eggs. Breakfast was the least relaxing aspect of the weekend as the apparent rush to 'get you fed' gives the impression that they want you to hurry up and get out of the way. I suspect it may be more to do with trying to give prompt service but the service format needs reviewing.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post a review. I am very pleased that you enjoyed your visit during the Bank Holiday Weekend and i will certainly review the breakfast service, particularly at busy times of the year.

"Lovely stay"

5
08/05/2016

I stayed at this hotel for one night for business, so I didn't spend much time there. I stayed in a deluxe room, the view from the window of the gardens was lovely. I didn't hear any noise and I had a great night's sleep in a huge comfortable bed. The staff at the front desk were friendly. The bathroom was HUGE and so clean, the shower was lovely, if I'd stayed longer I would have loved to try out the huge tub. The breakfast was great, cooked to order and a variety, the fresh fruit was a highlight. I would stay here again and would recommend it to others.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post such a great review. We appreciate your comments and i am delighted that you enjoyed your brief stay. You must return and try the huge tub!

"wedding night stay"

4
06/05/2016

My son held his wedding and reception here 03/05/16, and it was a wonderful day from start to finish. Around 20 guests stayed the night, I upgraded my room as a Reward Member. The room was very clean, an early update to the decor would be worthwhile. The breakfast the following morning was a bit of a let down. The quality of the full english breakfast wasn't the best I have had. The sausages were very plasticky, half a mushroom is a bit stingy. The bacon was very fatty. When we left the breakfast room , the waitress was cleaning up and the toast crumbs were being brushed to the back of the table where there was a curtain!!. Not a pleasurable experience to finish off my sons wedding the day before.

"Extending a day at the races."

4
04/05/2016

Stayed overnight and it was a really classy but relaxed hotel. Ate at the Grill and had a wonderful steak (no need for the steak knife!) in a really nice reataurant. Lovely setting next to a lake. Will come again

"afternoon tea"

2
03/05/2016

Afternoon tea for approximately 25 guests. I am sorry to say that this was not value for money. At almost £18 pp I would have expected something a bit more special.Scones were stale, cream was sour and the sandwich selection not very appealing.In the recent past I have had much nicer elsewhere and more reasonably priced. However the hotel is lovely and in a beautiful setting,although we were in a private room which lacked any atmosphere whatsoever. Needless to say I will not be recommending afternoon tea here.

"Family Lunch"

4
03/05/2016

Went on a Saturday for lunch for 7 adults. Impressive building and setting and lovely grounds. Had a couple of drinks before lunch and service was very good, friendly and professional. Very good menu ranging from snacks and sandwiches to full 3 course meals plus a specials board. I had the pate to start which was very good but could have done with a bit more toast. Other started included French Onion Soup, Dressed Crab, Bruschetta and Cheddar Souffle. For main course, I had the Hardwick 10oz burger which was excellent. Others in the party had Peppered Fillet Steak, Sirloin Steak, Fish and Chips, Asparagus Tagliatelle and Risotto. All the food received a lot of praise. Only issue was the Tagliatelle was requested without garlic and it arrived not only with garlic in it but accompanied by Garlic Bread so this had to be replaced. Very good service, nice surroundings and good atmosphere and would return. Did not stay overnight so cannot comment on bedrooms but would definitely consider a weekend break here.

"Wonderful Setting"

5
01/05/2016

Having stayed at Hardwick Hall a few years ago. I was pleasantly surprised at how much the hotel has improved. I was allocated room 207 which had recently been refurbished, the room had the biggest and most comfortable bed of any hotel I have stayed in. The bathroom is large with a bath and shower. The view over the gardens, lake and Hardwick park is a wonderful view. The staff where all very helpful and efficient, at breakfast there was a good choice and the full English excellent. Without doubt the best, Best Western I have stayed in.

"Afternoon tea at Hardwick Hall Hotel Sedgefield"

5
29/04/2016

Afternoon tea for 25 guests. I am sorry to say that I thought this was not very good value for money.I have had much better more reasonably priced elsewhere. Sadly the scones were stale, the cream was off and the sandwich selection quite poor.I would have been very disappointed and embarrassed if I had organised this family gathering.However, the hotel and grounds are lovely but I could never ever recommend afternoon tea.

"Afternoon tea"

2
26/04/2016

Not quite "what it says on the tin". I was extremely disappointed with the afternoon tea experience recently. A three-tier tray is intended to serve two people, however I did not consider the contents to be anywhere near worthy of the £17.95 pp price tag. The pictures on the website are quite misleading as the crockery is basic white with no sign of the Ted Baker range as described. The tea was initially served in teapots, but without any offer of different flavours. Once, requested, although the staff seemed somewhat surprised that people may like Earl Grey/green tea, we were provided with tea bags and water - no sign of the tea trolley described. The food wasn't dreadful, but a little stale and unfortunately the clotted cream had actually turned completely sour and smelt more like cheese. Apologies were given and all of the tubs of off cream were replaced. The only saving grace was the carvery my daughter chose instead, which was a very generous portion and much better value at £9.95 pp. A long way to go, a lot of money spent (16 people) and most definitely not to be recommended. I will be voting with my feet!

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
I am sorry that you were less than satisfied with your recent visit, particularly the clotted cream that was served. If i may explain, the event that you attended was a private booking which was served in one of our function rooms. Afternoon Tea, as shown and described on our website, is served in a dedicated room and is indeed served on Ted Baker china and boasts a vintage tea trolley. I apologise if there was any confusion and would like assure you that afternoon tea at Hardwick is a very pleasant experience and i would love to welcome you back in the future.

"Christmas gift"

5
20/04/2016

Me and my husband visited this hotel last week. We had a cream tea gift from freinds at Christmas. From booking to leaving I could not fault this hotel. I do not like mayonnaise and requested none in my sandwiches which was no trouble at short notice for the staff. The sandwiches and gorgeous scones and cakes were delicious!. Thanks to everyone. We will return soon ??

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post such a lovely review. I am delighted that you enjoyed your Afternoon Tea and i look forward to welcoming you back very soon.

"Country Manor Hotel 1 night stay"

4
14/04/2016

Good location close to A1(M), set in rural countryside with lake and walks in the grounds. Had evening set meal as part of a larger group and food was reasonable for hotel standard. On arrival staff were all friendly. I got lucky and got a suite which was clean, some of my colleagues rooms however were a little tired but clean and also well appointed. I would recommend a stay and I will come again and bring my wife next time.

"race course stay"

4
13/04/2016

stayed here as attending party at racecourse ( which is within walking distance ) lovely hotel in amazing surroundings, Easy check in and very friendly and helpful staff. Must in particular mention restaurant staff ate here two nights and food was well above average ( highly recommend venison ) at a good price, The staff were again very friendly and provided a very good service, very well organised. would definitely return with no hesitation

"Review of Hardwick Hall Hotel"

5
13/04/2016

Excellent weekend visit at the very comfortable Hardwick Hall Hotel. The food in the bar area was very good as was breakfast the following day. The staff were extremely friendly, thoughtful and professional.

"Meal out"

4
08/04/2016

Staff pleasant food was lovely arrived quick i had the sirloin and my husband had the porterhouse steak . Well worth paying a visit will be back . Ps how the young waiter kept his cool with the wannabee jeremy clarkson lookalke i dont know !!!! Well done hardwick hall

"afternoon tea... fabulous waitress (rachael)"

4
08/04/2016

Went here with my mum for a mothers day treat. The afternoon tea was delicious! Lots of variety and plenty of things to choose from including a hot choice which was a pork and apple roll which was a lovely addition. We weren't rushed at all which meant we got to spend a lovely two hours chatting and drinking endless cups of tea. I will say though when we first arrived the first girl who served us didn't give us the options of choosing our flavour tea. But there was another girl (a young blonde girl called Rachael) who was an absolute delight. She couldn't do enough for us. She made sure we had a full pot of tea at all times and recommended different flavours for us to try and had a lovely chat with us at different intervals. She definitely added value to the experience x i hope hardwick hall read this and pass on our thanks to rachael :)

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for your review. We certainly do read each post and really appreciate your feedback. Rachel is a delightful member of staff and she was delighted to read your comments. We have greatly improved our Afternoon Tea recently so it is nice to see our guests are enjoying the experience and we look forward to seeing you again soon.

"Recent stay at Hardwick Hall"

4
06/04/2016

This is a lovely hotel, the service is 5* particularly the head waiter (restaurant manager)! They couldn't have done enough for me! The chef who was Philllipino bent over backwards to accommodate my low chloresterol preference! I.e. Nothing cooked in butter just plain. Up tasty food and it was delicious! Well done excellent thoroughly recommended

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for the lovely review. Salvador and Dillon were both delighted to read your comments and i too thank you for your recommendation.

"Surprise 60th party "

5
06/04/2016

Just had a perfect function and stay at this hotel at the weekend, the hotel staff were absolutely top class when it came to helping organise a surprise party for my mum, the room was lovely and clean and absolutely no problems when checking in. Setting up the room for the party was well organised and the staff could not do enough to help, the food was fantastic everyone at the party commented on how good it was, the disco that the hotel organised was well set up and the DJ had a great selection of music and was spot on ready when the birthday girl arrived. The bar staff were also really helpful and friendly. The breakfast next morning was delicious, plenty of choice and cooked perfect. All in all I am so pleased that we chose to have the party at Hardwick and would highly recommend this hotel and hope to stay again soon.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Many thanks for posting such an excellent review. I am delighted that everything went as planned and you all managed to keep it a surprise for your Mum. Thank you for the recommendation and we look forward to welcoming you back in the future.

"Quality!"

5
30/03/2016

Business trip - stayed just one night. Beautiful building and grounds. Excellent dinner. Interesting room with good facilities. Would most definitely stay again, business or pleasure. Room had everything I needed - tea/coffee, safe, WiFi, TV. And stuff I didn't need - bottled water, fruit, mints, iron, hairdryer. Only thing missing was a free mini bar, but that would be asking too much! I really enjoyed dinner - a great steak menu, and the quality was superb. Really superb. I've stayed in many hotels across the globe on business, and this is one of the few that I would genuinely look forward to going back to for leisure. And probably the only hotel that I would willingly pay MORE to stay in, than the standard rates. Next time I'm in the North East, I will be staying here again.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post such a fantastic review. We all greatly appreciate your comments and look forward to welcoming you back again very soon.

"Bad Weekend"

2
29/03/2016

If you are looking for a nice quiet hotel for the weekend this is not the one, Noise was very bad especially late at night and as the corridor had a tile flooring the noise was amplified especially with these high heel shoes. Staff do not care, food is served cold and took for ages to be served, There was also rotten food in the room on arrival.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for posting a review of the hotel following you recent stay. I am sorry that your visit was not completely satisfactory however i must reassure you that the staff do indeed care very much. I can only apologise if you thought otherwise on this occasion. We provide complimentary fresh fruit in the bedrooms and again i can only apologise if the quality was poor. Naturally this should have been checked prior to your arrival and we will certainly ensure that this does not happen in the future.

"Very Enjoyable "

4
28/03/2016

Excellent hotel ..superb facilities. ...very attentive staff ...The rib room was excellent and the food fantastic. ....The room was brilliant with a wonderful large bed ......my only gripe .....The water in the shower had a mind of its own and kept going hot and cold and stopped altogether for a time! Did it spoil our visit. ..no ! Will be back ...yes ! Great value for money. ..loved it ...Thank you !

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thanks for the great review. I am delighted that you enjoyed your visit and look forward to welcoming you back very soon.

"Little gem of a hotel"

5
23/03/2016

This hotel was recommended to me by some of my work colleagues as it's not too far from one of our facilities in the area, I'm really glad they did ?? Hardwick Hall is in a lovely country setting with fabulous grounds, very friendly & helpful staff, good bar food (& a great steak restaurant if you're interested), good WiFi coverage and a comfortable room. It has everything you need for a decent night away from home. Highly recommended from this business traveller.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post your review. I am pleased that we were recommended to you and that we lived up to expectations! We appreciate your comments and look forward to welcoming you back very soon.

"Silver Wedding Anniversary Treat"

5
23/03/2016

As we live not too far our children booked us a night at Hardwick to celebrate our wedding anniversary. They had booked us in as stay and dine but also added entry to the Disco of the Decades, that was on that night. Must say the girl who checked us in gave no details of what our actual stay was, she just asked for payment to which we replied it's already paid for by our children. Oh thats correct and gave us the room card. No info was given about what time the Disco started or what time breakfast was. On a plus note the premium room was fantastic. We enjoyed the disco night apart from when we eventually got to the buffet there was hardly anything left. Management may want to look at how they ask people to go for food. Breakfast the next morning was plentiful. However upon checkout we were told that we had £20 to pay for breakfast. We thought this was included in our package upon looking at the reciept we also discovered that we each had £30 to use off a meal in the Rib Room. Had we been told this information upon arrival we could have booked into the Rib Room and sampled a couple of steaks instead of eating the leftovers of the empty buffet station. That would of left us with better memories of celebrating our silver wedding anniversary at Hardwick. I think we could of at least been informed on arrival that breakfast wasn't included and that we had money to spend in the RibRoom. The staff waiting on on the evening and at breakfast were excellent. Maybe next time or when we are passing we will get to sample the Rib Room.

"AVOID Afternoon Tea Here at All Costs!!!!"

2
22/03/2016

So when me and a friend needed a good catch up, I thought that I could have counted on Hardwick Hall Hotel to provide a decent afternoon tea - although this was not the case. Firstly, when we arrived there were no staff to greet us or direct us to where we needed to go. So we were wandering around the building for about 10 minutes - we could have been anyone. These days, I feel its important for a larger building to have top security as anything can happen!! Secondly, we finally were "pointed" in the right direction by a particularly rude member of staff. We were seated by one particular member of staff, who at first was very enthusiastic but in time this bordered on sarcastic and annoying... So after a 45 minute wait, we finally received our afternoon tea to which we found we had 1small wrap and 2 small sandwiches, all with grizzly meat fillings. We then had 2 small scones and a small jar of jam and cream fillings for the scones, with another 2 small cakes each. My friend and I both had a bite out of every sandwich and cake and left a lot of food, to which would have been noted by the 3 waitresses who just stood and talked. I'm sure we were offered a selection of alternative teas about 5 times. We were finished and were sat around for about 15 minutes and started to exit the building when we realised we had not paid. No staff were there to assist us in where to go, so again we were wandering around the building. When we finally were shown the area to pay, we summarised our time to the member of staff who didn't apologise but instead said "we are usually told our portion sizes are too big"!! In summary, we felt let down with the food that was served to us, the staff's helpfulness and cleanliness of their uniforms, and the value for money. I was looking into attending the lobster festival/ball later in the year but this issue with the venue has given me no confidence in returning.

"A superb celebration . . ."

5
22/03/2016

It's almost two years since we moved to the North East and, with the benefit of hindsight, I'm most surprised that we have never before booked Sunday lunch at the Hardwick Hall Hotel on the outskirts of Sedgefield – though we have had dinner there on one occasion. At the weekend, we arranged a family birthday celebration at Hardwick and are now kicking ourselves for having for so long ignored several recommendations to eat there. I'm not one of those pretentious critics who feels it necessary to resort to purple prose to review a dining-out experience. In this instance, it's sufficient to say that the meal was most enjoyable (most of our party opted for the traditional beef and Yorkshire pudding main), the staff were attentive without being disruptive, and the ambience in and around the dining room and reception lounge added to a truly relaxing lunchtime get-together. We particularly liked the absence of any feeling that we needed to eat and move on as quickly as possible. Just two niggles: the prawn cocktail starter came with tiny prawns already coated with Marie Rose and no option to have the sauce as an independent item and, I'm advised, the strawberry tart sweet was deemed by one of our ladies to be ‘rather dry'. Both of these can of course be easily remedied. The real test of any eating establishment is whether or not we would return. The answer in this instance is a clear ‘definitely'. We have now included Hardwick Hall in our list of ‘best venues' in this part of the world.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you very much for posting such an honest critique. I am delighted that have discovered us and i would be delighted to meet you when you next visit.

"Best Ever..."

5
21/03/2016

I hosted an awards evening of 240 Caterers on Friday evening and as ever the Hardwick Hall staff were first class. Our sponsors who are well travelled all commented on the amazing rooms,comfy beds and lush bathrooms, to the freshly cooked breakfast and service is fab. From dealing with Nicola (amazing) to the actual evening I cannot praise them enough. The room was amazing and the food exceptional,Neil was great and looked after everything, it was slick, professional and most of all friendly,with impeccable service.If you are hosting an event then look no firther. Thank You Hardwick Hall...see you next Year.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you so much for posting such an excellent review. It was a pleasure hosting your Annual Awards Dinner once again and we all appreciate your kind comments. See you next year !

"A good place to chill out"

4
16/03/2016

Recently stayed overnight in one of the superior rooms after a late night dinner event - good service from staff, comfortable room and excellent breakfast. The grounds are very attractive and a good walk before departure is recommended.

"Great spot"

4
11/03/2016

I came a long way for a quick business trip. Staff was very friendly. The room was large and the bathroom was awesome. I wish I had time to have a bath in the large tub! I'm not a foody but the food was excellent. I took a break from business to take a walk around the park adjacent to the hotel. I'd like to return a better time of year with more time.

"First Class!"

5
07/03/2016

Nothing but praise for the setting, accomodation staff and restaurant! The rooms are some of the best I have seen and the freshly prepared breakfast is great. If steak or fish are your preferred dinner choices the restaurant excels. Other choices on the menu are just as good, plus the home made desserts!

"Keep coming back"

5
29/02/2016

Stayed one night on a dine and stay. You got £30 each off your evening meal. Breakfast was included in the price of the room. The room we had was huge the bed was very comfortable. In the bathroom it had a extra large and deep bath as well as a multi jet shower. The restaurant is mainly a steak restaurant but saying that they also have fish and other meats. We didn't have a desert as we were to full. Breakfast was very good. Outside there is a lovely walk around a lake with lots of follys and a coffee shop. The staff at Hardwick Hall are very friendly. The Hotel is very popular and you can see why.

"Sportsman dinner"

5
27/02/2016

Yet another visit here for sportsman dinner, and once again excellent food, great service and stunning room. They get it right on all counts, hot food, well served and very tasty. With over 250 people the service is spot on.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thanks for the great review. We appreciate the feedback and are delighted that the dinner was such a success once again.

"Gorgeous room"

4
26/02/2016

Visited Hardwick Hall in December for a family wedding and it massively exceeded what we were expecting. It looked lovely from the outside and it matches on the inside. The wedding took place in a huge room with gorgeous chandeliers however the carpet was quite outdated! The canapés were lovely, as was the food. However when I was given my starter I was pretty sure it wasn't the pate I had ordered but after asking the waiter 3 times he told me it was pate, so once I'd started to eat he came over to in fact tell me that it wasn't pate (good job i didn't have an allergy!!) he then took away the others that hadn't started eating on the table yet didn't want to take mine until i actually had to ask him(?) Other than that the food was gorgeous. We were each given a glass of wine to have with dinner and when pouring mine the bottle ran out, he then returned with a totally different bottle, and colour. Not professional!! The DJ space for the night time was fantastic! But being charged nearly 9£ for a vodka and mixer is a bit of a joke! This besides the room was absolutely beautiful, one of the best rooms I've ever stayed in. Free standing bath, two sinks, huge mirror, decor, everything about it amazing. I would stay here again but would consider recommending this to people for functions.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post a review. I appreciate your feedback and will certainly look in to the points that you have raised with regard to the service that you received. I am delighted that you enjoyed the room and food but must point out that we do not charge almost £9.00 for a vodka and mixer. A double measure and mixer would not come to this amount either so perhaps there were other drinks in the round.

"Love love love!"

5
21/02/2016

Had our wedding here in 2014 and customer service was amazing. We have been to five star venues where the service and price were horrendous. Staff are always nice and always willing to help. Since we have been for meals, cream tea and drinks and they are always top notch! Our room was gorgeous! Some of the rooms needs a refurb but I'm sure that will happen in time!

"Fabulous Place"

5
19/02/2016

Stayed here recently whilst on business, I had not really check the place out,as i drove down the drive and saw the hotel my first thought was WoW. It is situated in stunning grounds with a beautiful lake. The receptionist was friendly and check in was really quick. I stayed ion the ground floor rooms with my room over looking the grounds,again stunning. My room was large with a really comfortable bed and tea and coffee making facilities. The bathroom was massive,a bath and a separate shower and toilet. Breakfast was great waitress service and plenty of choice. The staff which i must mention could not have made me feel more welcome.

"Great "

5
15/02/2016

We visited for my partners birthday, our room was lovely with a bath big enough for two lots of complimentary products and a great shower. We chose room service rather than to go to the restaurant and it was delicious, the views were great if it wasn't so cold we might of walked around the pretty grounds. the staff were lovely we will definitely go again

"Overnight stay"

4
12/02/2016

Stayed here overnight for a business trip. Room was gorgeous - massive comfy bed, roll top bath, and a huge walk in shower. Good selection of teas and coffees including herbal and fruit teas (great for those of us who can't have caffeine!) evening meal was amazing, cooked breakfast was good in the morning. Would definitely come back

"Fantastic Venue"

5
11/02/2016

I have been several times to Hardwick Hall for balls, themed events and all are fabulous. The themed party nights are fantastic value for money with good food and a great DJ inbetween the band playing. The food is fantastic. The venue is easy to find and has ample parking and the rooms are clean and the staff are friendly too.

"Average"

3
09/02/2016

Considering the room rate "average" is the only way to describe this hotel, rooms are pretty tired. The restaurant downstairs is a redeeming feature albeit rather expensive. All in all its not bad but I would except it to either be cheaper or be of s higher quality.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for taking the time to post a review following your recent stay with us. I am sorry that you were slightly disappointed with your bedroom however we do offer three different Room Types and i would be delighted to offer you an upgrade should you choose to return. Please contact me directly and i will personally arrange your reservation.

"Afternoon tea-surprise baby shower"

5
09/02/2016

I threw a surprise baby shower for one of my friends & we had afternoon tea... What can I say amazing, the staff were fantastic from the events team arranging it to the staff on the day keeping it a surprise until the last minute the mum to be had no idea even when she asked for the private room at reception. The food was fantastic the new Afternoon tea menu had been released on the Monday & was lovely everyone enjoyed it, the scones were so light & fresh the sandwiches very tasty, the passion fruit eggs went down a treat as did the pistachio macaroons. Would definitely recommend considering the price & the fact that the room hire was free

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Thank you for posting such an excellent review regarding your baby shower last weekend. I am thrilled to read that you all enjoyed the occasion and i am especially pleased that the new Afternoon Tea menu was such a success.

"Disappointing Afternoon tea, if Vegetarian or Vegan don't go to this hotel!!"

1
09/02/2016

Booked a table for afternoon tea well in advance to celebrate a birthday. Day ruined, atrocious service, waited over hour for food, received one cup of tea but milk took another 15 minutes to arrive. Vegetarian food mixed with meat and fish. If Vegan don't even think of this hotel unless you want a plate of lettuce leaves.

"surrounded by beautiful scenery"

5
09/02/2016

We came back for our 3rd visit here. It just seems to get better each time. Friendly reception staff and everyone that works here gives you a smile, which shows they must be happy in their work. We stayed in room 306 as this corridor has carpet and is much quieter than room 206 , where the hall is tiled. When you walk into the premier room, which is only a few pounds more than the regular rooms, you feel you are entering a suite. It has 3 windows which makes it light, with lovely views over the lake and gardens. This room has a large desk which makes it very suitable for people staying through work. I'm disabled and use an inflatable chair to sleep on when away from home and I always worry that it might be cramped, no problems here, an enormous bed, with extra large bedside tables, a wardrobe, drawers and other pieces of furniture, I could still manoeuvre my electric scooter with ease. Decent selection of teas, coffee etc. UHT milk containers and a fridge, as well as the usual complimentary bottles of water. The bathrooms have 2 sinks, a deep roll top bath and a large shower with about 4 jets as well as a loose hose for washing your hair. Good selection of toiletries. Their restaurant, the steakhouse grill, has an excellent menu, catering for most people although if you're vegetarian you would find the menu limited, but what veggie sould go to a place called the steakhouse. My husband had the Hartlepool crab and he said he'd never had a crab as tasty as this, I had the smoked salmon and instead of the usual type you get, this was a small smoked salmon steak which just melted on my tongue. We both went for the surf and turf. Bad decision in a good way. The steak was more like a families sunday joint, the lobster was really tasty and the chips were 1/2" square and served in a little chip basket. Halve way through I just couldn't eat anymore and for the first time ever, my husband couldn't finish his either. Breakfast isn't as varied as some hotels, but it suits us fine. 3 different boxes of cereal, muesli, a large selection of fruits, yogurts, pastries, and make your own toast, which I prefer. There is a good choice of cooked breakfasts which you order. This is the first hotel I have been in where you pay for your breakfasts separately but its actually a good idea, as I would imagine they get a lot of people flying from Durham Tees airport who leave too early for breakfast. At £10 for either full english or continental I think this is good valley Whether you're a family or alone, this hotel has plenty of rooms that can cater for it.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
Wow, that's what you call a review ! Thank you for taking the time to write such an excellent and informative review ; i am delighted that you continue to enjoy the hotel and i look forward to welcoming you back in the near future. With reference to the breakfast, we offer a Room Only rate or a Bed & Breakfast rate allowing guests to choose.

"Very relaxed lunch"

4
04/02/2016

Eaten here a few times prior to this visit and it has always been a very enjoyable experience. Surroundings are lovely with impressive grounds. Decided on the scallops and black pudding, just the right size as a starter/light bite. So after chatting awhile with our company we decided to order scones and a dessert, this is where it fell down big style. I appreciate there was a wedding going on next door, and there did seem to be enough staff serving but over 25 minutes for our scones to arrive, really? The tea and coffee we'd ordered was of course cold by the time the scones turned up, it did spoil an otherwise very enjoyable lunch.

"Lovely one night stay, great staff."

4
04/02/2016

I stayed here recently, really nice approach to the hotel, just 5 mins from the A1. Really helpful staff checked me in to room 406, which was nicely appointed, and looked out over the car park and grounds, the TV reception was a bit hit and miss. There is a really lovely low impact walk you can take around the grounds, which blew the cobwebs away after a long drive to get there. The shower room looked like it had just been redecorated, really nice, the shower could have been a bit more powerful, but the water pressure was ok and it was hot. For dinner I had a Burger in the lounge which was really tasty, the bar staff were great. Breakfast was made to order which is much better than the usual buffet service I get, the food was well cooked, and staff attentive and helpful. When I checked out it was quick and efficient, overall I would happily visit here again or with my family, and all staff were really friendly and efficient, top job!

"Wonderful surroundings, generally quite an upmarket hotel . . . but"

3
03/02/2016

We popped in for lunch today but decided to have coffee and a stroll around the beautiful grounds first. The sevice and premises have always been well up to the anticipated standard on past visits. Unfortunately, today, the surly youngish bar man who overcharged us, couldn't be bothered to provide a tray for the coffee and milk, and needs to attend a "How to be polite, friendly and smile at the customers who are paying your wages" course, somewhat damaged the hotel's reputation! In addition the room was dusty, with dirty skirting and stale food on the floor under one of the tables. We enjoyed the stroll around the grounds, the coffee was ok, sorry, but you lost out on our lunch income Best Western !

"Great Hotel"

5
03/02/2016

Good Staff, Good Food, Good Bar and good rooms. Great place to stay and good value. Stayed here many times and have never been disappointed. Book a suite it's only ££20 to £30 more per night and definitely worth the extra cash for more space.

"Fabulous Hotel"

5
02/02/2016

A fantastic palatial friendly home from home hotel in a lovely setting with everything you could wish for supplied in the room.The hotel has thought of absolutely everything.The staff were great and the food was tremendous..

"Relaxing, Beautiful Grounds and hardworking Staff"

4
01/02/2016

Visited here with my SIster overnight stay and dine package. Hotel is lived in but comfortable. Delux room was very good, the grounds are so relaxing and peaceful. Would like to give a special mention to all staff expecially the Steak house team, thanks for making our evening so enjoyable. We will return again for sure.

"Brill"

5
31/01/2016

Stayed for 1 night !! We stayed in a delux room & weren't disappointed! There was a party going on but we never heard a thing . The room was very hot but rads had thermostats on so just turned them off . The room & bathroom were immaculate. We ordered room service , steak , expensive but tasty ! Enjoyed our stay & will stay again !

"New Year's Eve "simply fantastic""

5
24/01/2016

We decided to spend this new year with my extended family in Durham My cousin booked us in to Hardwick At £125 each I thought it was a little dear however after the array of different foods came out I realised why.There was a melon medfly starter.Then a fish course with a choice of crab,lobster,prawns,crayfish,cockles etc.Beautiful arrangement on the table.Main course was a choice of lamb,beef,ham,turkey chicken and the full month of veg.There was a cheese course then coffee Quality was brilliant. Great entertainment and well worth the money

"Macmillan Lung Cancer Ball"

5
22/01/2016

We arrived at about 3pm and was booked in straight away, receptionist was polite and informative. I dreaded being allocated a certain room having read about it online - room 411. My heart sank when we were advised that we were staying in that room. However, I'm glad we didn't ask to move. The Buddha theme isn't to my taste however we thoroughly enjoyed our stay in this dark sensuous room. The bathroom is bright and modern but the room itself is dark. Be warned the bathroom has a window between the bedroom and bathroom, also, there isn't a door but the toilet is tucked away behind a wall. I'm quite shy so I found it quite uncomfortable to begin with but I made my other half sit at the other side of the bedroom and had a shower (powerful huge shower).lol. Bath robes are provided. The bed was just right for us, very comfortable and its huge! Lovely vista over the park and lake even on a dull wet day. We visited another room in the newer part of the hotel, room was modern and bight, the exact opposite of ours, which was in the original part of the building. The ball was in the Coleman Suite which looked beautiful, drink was usual hotel rates, one of our party had a glass of wine which tasted off and it was replaced straight away. The food was a set menu and was very good. A local band called The Sequel who put on a brilliant set, the dance floor was packed all night. We invited our party back to the room for drinks, they thought the room was amazing but my husband needed to go to the toilet while they were there but because of the open plan arrangement he decided to go to the toilets in the bar area. We would definitely stay at this hotel in the same room again, Hopefully the ball is there this year and we can do it all again!

"Very picturesque"

4
22/01/2016

Over the course of the past three months, my mother and I have visited a number of times for coffee etc. the bar/lounge area is very homely and calming. The music was of great taste and the food was second to none. The service has always been exceptional but the last time we were there, we felt very rushed and made to feel pushed out as it was very busy and people were waiting for tables. We will be back in the future. The afternoon tea was beautiful, and well worth the money.

"Nice break away - but very cramped in the hall"

4
21/01/2016

My wife and I went for a Diane Shaw Motown night in December. We had an excellent lunch in the bar - very good quality and value. In the evening in the function hall it was very cramped and they appeared to have tried to get as many people as possible onto the tables, as there was very little elbow room. The show was spoiled by a very loud backing band - so Miss Shaw was virtually drowned out. The room had a beautiful view over the park and lake. A huge bathroom well stocked with toiletries. Cleanliness was of a very high standard and housekeeping should be commended on that. The hotel has been commented by some as a little down at heel, shabby chique to me !! Breakfast ordered in the morning was very well cooked with local produce, again very commendable. All staff were very friendly and helpful.

"Quiet night away"

4
20/01/2016

A hotel in a set in a country park with lake side views (be sure to ask for these rooms) We stayed in a deluxe double which was a large room with a full sized king bed (very comfortable) flat screen tv, tea and coffee making facilities and bottled water.Large bathroom with a big walk-in shower, bath, twin basins, wc and plenty of towels. We dinned in the Rib room restaurant and the food was first class. On the down side the fixtures and fittings are tired and in need of update. All the staff we pleasant, happy to help and made you welcome

"Elvis Tribute night"

5
20/01/2016

myself and some friends went on 2/1/16 to see an Elvis tribute act. We had a 4 course meal which was either prawn cocktail or soup ... I had soup which was good, I had butternut squash ravioli which wasn't so good but the veg served with it was rally nice. Then it was a lemon tart which was fine, all followed by tea, coffee and mints. There was a disco after the act (which was excellent) and all for £20! A really good laugh!!

"Excellent Hotel Staff First class1"

5
19/01/2016

I visited this hotel in December with my Brother in law and Sister in law for a Xmas get together, we had a fantastic night away and the staff were all very attentive the hotel bedrooms are beautiful and the domestic staff make sure they are spotless, the beds are the best ive slept in. We decided to book again for my husbands birthday last weekend I booked two nights and we arrived on the Friday to be told we they had no booking under my name only to discover my mistake id booked for Hardwick hall manor hotel we were disappointed with my mistake but the lady on the reception said 'I'm sure it will be ok but if not we have rooms available' needless to say we returned back half hour later as the 'manor' was disgusting and not recommended to anyone. on arriving back to the reception we had a joke about the 'manor' and got booked into a lovely room, we were unpacking when a member of staff John knocked at our door with a bottle of bubbly on ice with two glassed saying ' its the least he could do' this was a unbelievable gesture as this was my mistake not the hotels but this made our weekend, we ate at the bar that night and the chicken kiev is to die for also the Mike behind the bar was very polite he is a asset the the hotel we even got another glass of bubbly each later that night on the house as did the rest of the resident's in the bar. Breakfast the next day was equally as nice at the meal the night before and the staff in the breakfast room couldn't do enough for you. We enjoyed getting shown round the hotels numerous rooms that had been done up for the next days wedding exhibition by John later that afternoon and his friendly banter is a breath of fresh air, we were also looked after very well again by Mike on the bar. Overall a fantastic hotel and the staff are are all a credit to the hotel we will defiantly be returning soon.

"Ever Improving Venue"

5
18/01/2016

I have had the good fortune to be able to see and experience the changes that have happened to this lovely Hotel. John the Manager has led from the front and brought a level of service and quality that was previously in short supply at this venue. On this occasion I was part of a table of 12, with my wife and business associates. The Room held 420+ the food was magnificent , the service excellent.

"A short break"

4
16/01/2016

Lovely quiet hotel. Staff very friendly and very welcoming. Rooms could do with a bit of an update but overall very relaxing stay. We had room service and I have to say the food was the best. Breakfast the next morning was cooked to order and filled us for the day.

"Decent venue for Christmas however MC/DJ annoying"

3
15/01/2016

We visited this hotel with fittings for our annual Xmas bash. Normally this event is a dinner dance with a live act housed in a Marquee in the grounds but this year they used its function suite. The positives. Food was of good quality and service wasn't too bad. Drinks were of a reasonable price however it was cheaper if bought from a stall set up on the dance floor at the start of the night rather than the bar. This was cash sales only and the cynical might thing that this money wasn't rang through the till therefore not declared? The live band was a Motown tribute band and were good indeed. The negatives The venue was rammed with chairs and tables I suppose to allow them to increase the revenue but as such left a small dance floor so that those who chose to dance could only shuffle it dance in the aisles around the tables. The MC/DJ as mentioned in the title was in our arrival constantly announcing about the stall on the dance floor to increase sales I suppose but I think everyone knew about it after the first or second announcement so why did he have to repeat it so many times. Secondly when the meal was served it was brought out by the waiting staff table by table. Again the DJ kept repeating that dinner was being served over and over. If some one wasn't at the table in time it was and would of been their own fault. The first announcement was sufficient given the volume of the PA system was excessively loud that it did not allow conversation at the table as you could not hear what was being said. I think out of season he must bra bingo caller as it felt as if you was in one of those places not a 4* hotel.

"Xmas day lunch special"

3
14/01/2016

Did not stay but went for the Xmas day lunch set 5 courses for £75.00 including wine and bucks fizz. Very good value with excellent choices on menu. I had salmon medley as starters, followed by venison with plenty of help yourself variety of vegetables. Choice of puddings the xmas pudding was delicious served with blackberry coulis. Humongous cheese board with no restriction on how much one could eat! Santa came to the Children with good presents, could have done with a more inspiring music accompaniment throughout the meal though. As a solo diner I was a bit phased when shown to a table on my own, as room was set up as round tables for the number of family members dining, however a family invited me to their table so did enjoy having company throughout the meal. Perhaps the hotel could look at this for next year? Could have been a bit miserable otherwise. Staff were reasonably pleasant however the main barman was rather grumpy. For xmas day this was good value. Would have liked some form of entertainment.

"Stayed for a night before Christmas shopping at the Metro centre."

5
13/01/2016

We were over in the North East for shopping and decided to make a weekend of it. I knew of Hardwick Hall as a child and decided to book. We were both more than happy with the room, staff everything really. For what we had I don't think the cost was to much either. This will be a regular stop over for us now. Breakfast in bed was the clincher for us to return .

"Annual Winter Ball"

5
10/01/2016

Hardwick Hall facilitated our Annual Winter Ball and as usual the event was perfect without any hitches. Nothing is too much trouble for the staff and everyone commented on how excellent the food was. The bedrooms are fantastic we had room 212 - lively spacious room with a huge bathroom. We wouldn't want to use anyone else for our business functions. Thanks again Hardwick Hall for helping us celebrate a wonderful evening with our Clients.

"Wedding Do!"

5
05/01/2016

We stayed here overnight for a wedding do. Lovely hotel and attentive staff. The room we had was quite large with an equally large bathroom with a walk in shower and full size stand a lone bath with two sinks and toilet behind in a partition. The room was very cozy the a very comfortable and spacious bed. Room had safe, tea and coffee facilities and trouser press. Breakfast order was taken for the hot food which was very nice. there was also plenty of selection cerial and toast etc. all in all a very lovely hotel which we are planning to return to this year. My daughter paid for an upgraded room and her room was exceptional. in style.

"Premier room"

4
05/01/2016

Hotel and grounds are lovely. We stayed in the premier room 212. Lovely big bed, gorgeous bathroom with a bath and shower big enough for two. Lots of little extras, bottled water, biscuits etc. Also very nice toiletries. Could not fault the room. We ate in the hotel bar and the food was quite pricey and not very nice, so I would advise to eat elsewhere.

"Elvis night "

5
05/01/2016

Stayed for one night to watch Elvis tribute. Free parking, reception staff very friendly, bar staff day and night were excellent. 250 people attended tribute night which included 4 course meal. Meal was beautiful and served piping hot. Tribute to Elvis was excellent. Room overlooking the lake was fabulous. Breakfast was just what was needed after excellent night. Will definitely be staying again.

"Great for a short break in relaxing and tranquil location"

4
01/01/2016

We regularly stay at this hotel when visiting family in the area, and we are never disappointed. There is an excellent food menu for the restaurant, the staff are friendly and very obliging, and the rooms very comfortable. The hotel is situated in the country next to Hardwick Park, so you can go for a bracing walk or run around a large lake and through a wooded area, on metalled paths. There is no fitness gymn but who needs it with such an opportunity to get exercise and fresh air.This is a popular venue for weddings and large events so get a room in the 'New Wing' which is away from the function rooms and very quiet. Breakfast can be a bit chaotic after wedding celebrations the night before when many guests stay over, so the trick is to eat early!

"News Years Eve"

4
01/01/2016

Family of 4 attended the Gala Ball and stayed over. Rooms large, well appointed with good views. Very enjoyable evening, good service. Buffett meal plentiful but average. Band and disco great. Very busy breakfast with limited seating available, food again average and service good. At £125 each for the Ball a little expensive

"Best New Year party, ever......."

5
31/12/2015

We decided to splash out but more this and went for the all inclusive £125 per head gala ball with free bar, and oh boy it was the best decision of 2015. What a ball it was, the food was spectacular. We have been to some events over the years but this was nothing short of stunning. I have never seen a bigger lump of beef served like it was here, in fact it was a whole leg. The fish buffet and sweet selection was amazing as was the choice of drinks - all included. We had a great time, non of the pomp although it was black tie. Totally amazing night and big thank you to the staff????

"Afternoon tea "treat"!"

3
29/12/2015

Well, what can I say. I booked afternoon tea here for four of us for a Christmas treat and catch up with friends. I booked for 3pm and when we arrived just before 3, without even asking my name, the gentleman at the bar told us he would see if there was a table free. It would've been nice to have been asked if we had a booking, and a table ready for us or even an apology for there not being, and to have been shown to our table!?! He just said there was an empty one he would clear for us and came back telling us it was ready, telling us which way to go to find it. The table was clear but was still wet from being cleaned and was looking a little worse for wear. Never mind, our friends arrived and joined us, and we waited patiently at the table to be served. 25 minutes passed and we were still waiting! I was feeling a little ashamed as we don't see our friends often and as I had booked the treat I felt i was letting them down. The people at the next table (with lovely comfy sofas) were giving up and going home (carrying their own plate to Reception to complain about the poor service and to ask for a doggy bag) as they had waited so long to be served and gave up on their refill of coffee! We decided to move to the comfy sofas and began to clear the table ourselves in the hope that staff would realise we were still waiting to be served. A lovely gentleman came and cleared our table but we still didn't even get asked if we'd like tea of coffee etc. We felt invisible. Eventually we had to ask a passing member of staff if our afternoon tea was on it's way? He said he would just seat some other people and come back to us to take our order which he did, only to return a few minutes later to inform us that the kitchen were short of scones and that we'd need to wait for twenty minutes while they made some fresh. I just couldn't believe that we had booked something for 3pm and at 3.40pm our drinks order was just being taken, then no scones! In all fairness, as the lounge and bar quietened down the service did improve, we were regularly offered refills of the tea and coffee and the food was lovely ... Especially the hot scones! The table was cleared once we had finished and the bill was brought to us, however we were not given a "doggy bag", the food was just cleared away. In my previous afternoon tea experiences we have always been offered the remaining food to take home. There was a lovely atmosphere when we were the only people left in the lounge as there were beautiful Christmas decorations, it was getting dark as it had taken so long and Michael Buble was playing in the background so it was nice and relaxing once we were being served in more of an expected manor. Having worked in a hotel myself in the past I do understand what it is like to be busy but staff really need to be more aware of customers and apologise for delays etc.

"Kids Christmas party"

5
22/12/2015

Went for our Christmas lunch and Santa. Food itself a bit a la carte but nice. Lots of things for kids to do. Face paint, balloons, bouncy castle, bubble man, stilt walker all included in the cost. Santa very quiet and lacked animation but still a great day for kids 13,10 and 6.

"Christmas Party Experience"

5
18/12/2015

14, all in our 60/70s attended the Christmas Party with the tribute band Qween, what an exceptionally enjoyable night. The three course meal, considering the numbers they were catering for was excellent and food hot and very tasty. The tribute band could not have entertained better, and the disco had us all 'bopping' continuously. What a good night had by all, can't wait till next years Christmas Party.

"Best Christmas lunch ever"

5
18/12/2015

We had our Christmas meal here on Monday and it was lovely. The surrounding were beautiful, the hotel was nicely decorated, very clean and extremely friendly - in particular a lady called Margaret who looked after us on the day. The starters were fresh and very well presented. The main course was extremely tasty and not too meagre. To follow the desserts were all excellent. Could not fault it and the afore mentioned lady Margaret had a wicked sense of humour. Well recommended. Thanks for your excellent hospitality.

"Great sleep!"

4
15/12/2015

This is a hotel I stay in regularly and I've reviewed a number of times before. The latest visit found me placed in Room 401 which is in the old house overlooking the courtyard and directly above the breakfast area. I've stayed in a number of rooms in both the old and the new sections - always a different room. Room 401 is at the end of a corridor and so in relatively quiet. There is some noise from the room below but to be honest, you'd have to be very sensitive for it to cause you any problems. My first impression of the room was that it was quite chilly. There is no means to turn up the heating. Having said that, I'd rather a room too cold than a room too hot. You can always snuggle into the duvet in a cold room. The room is quite small compared to the others I've been in but again, that was quite nice. It felt more like a room at home to me, and I think that contributed to a good nights sleep. In fact, I can't remember the last time I've had such a good night in a hotel room. Other nice touches is the selection of teas and coffee with the kettle in the wardrobe. The ensuite is smart and nicely decorated with a good selection of smellies. Once again, breakfast was the let down. The Full English is okay but the sausages are not great. Also, I don't know if it's grapefruit juice they use but it always seems to be either off or going off. The waiting staff in the morning are fine but just a bit inattentive with little interaction and no smiles. Overall, I like to hotel - not one of my favourites but better than most.

"Fabulous Christmas dinner for 16"

5
13/12/2015

Hardwick Hall Hotel is a beautiful Park and hotel. Although I've only used the conference facilities and restaurant, I have to say that it never disappoints. This is reflected - the place is always busy. Today (Sunday 13 Dec) they had 300 children in the main hall for a Christmas party, and still fitted numerous parties into the dining room with more space in the bar. Vegetarian food excellent, tasty and set price £20 for 3 courses. Waiters and waitresses attentive to the small children and flexible. Couldn't fault it.

"Stayed while in area for formal event "

4
08/12/2015

I get to UK two to three times a year for work and enjoy getting to the North of England. Had big formal event at nearby estate. My room at Hardwick was not typical hotel layout. Really comfortable decor and finish - more like warm home feel. Bathroom was really nice with cool layout. Didn't use tub, but my wife would have loved it. Bed was nice and comfortable. Loved the common areas downstairs. Bar was nice appointed. Had English feel. My favorite part was the yummy full English breakfast and staff was friendly and engaging. I loved that the place had history as an estate and you could see the folly and other features around the pond/property. Would definitely stay there when I'm in Tees Valley/Durham area again. Well done!

"Charity Ball"

4
30/11/2015

I recently stayed at this hotel in relation to work purposes. The staff on site where really helpful and attentive, making sure we were happy. The bar area was cosy & although indidnt eat in there, the food looked lovely. I also seen afternoon tea being served which again looked really nice. The bedroom was just down the corridor from reception, upon entering it was a pleasant surprise - the room was modern & sleek. The bathroom was very spacious with a separate bath, shower cubicle & toilet. The breakfast was tasty & you get to choose from the menu which is quite nice. The Christmas decorations really added some extra charm to the property. I would stay here again for a leisure break.

"DEVIOUS BAR STRATEGY"

1
29/11/2015

The bar ran out of normal pint size Bulmers cider and said they only had half bottles left (the fridge was full of them). I asked for 2 half bottles for the price of a pint bottle and they said NO. I then asked to see the manager to which more pint bottles were brought into the bar. The bar staff said that they were told to sell the half bottles. Very devious for a 4 star hotel!!!!!!!!!!!!!!!!!!

"Daisy Chain Ball "

3
28/11/2015

We booked a suite to stay over at the daisy chain ball. Reception staff were pleasant, bar staff seemed somewhat unhappy not overtly friendly. Suite was spacious, clean and warm. Very comfortable bed and shower was adequate. Food at the ball was mediocre tinned soup to start and dessert of sticky toffee pudding was particularly dire. Breakfast in the morning - staff accommodating and friendly full English was substandard cheap sausages, bacon soggy, black pudding hard and dry. Nice surroundings and room but let down by the food on this occasion.

Jon H, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review
I am very sorry that you did not enjoy the food at the Charity Ball last weekend. Hardwick Hall, along with the other hotels and businesses in our family owned group, support Daisy Chain all year round and we know and fully appreciate what a fantastic job they do. Please be assured therefore, that we would never serve tinned soup at this, or indeed any other event at this hotel. We take great pride in the food that we serve and it is all home made, regardless of the number of guests attending. I reiterate my earlier apology but trust that you enjoyed the occasion which helped raise much needed funds for this great local charity.

"Butterwick's Bolliwood Charity Night"

4
26/11/2015

We have been before and actually, things were not, The very 'Best'; It's very hard and stressful to ensure everyone is impressed. However, in the Grand Ballroom, on the night of 21st November; Best Western staff, along with Kim Marsh, produced a Night for all to Remember! The presentation was down to Butterwick staff and Volunteers alike; They dressed the Hall superbly, there was nought that one would dislike. Supporting cast, a Spectacular Troop of capable Indian Dancers; Then throughout the meal a divine quartet played quietly to Romance Us! The Caterers produced a plethora of quality ethnic food; Whilst capable staff slid silently amongst the Dining Brood. Drinks were served efficiently and the prices were not to steep; As the perfect night came to a close we retired to our room to sleep. Clean and spacious was our room, with sumptuous decoration; We were comfortable and slept quite well without too much alcohol addiction! Despite atrocious weather we felt very much at home; Don't miss this Hotel within attractive grounds, should to the North East, you roam!!

"Fawlty Towers"

1
24/11/2015

First thoughts when I checked in was that the hotel looked very tired and in definite need of a facelift. The receptionist was lovely, took full payment for the room when I arrived and helped me to room with my luggage (I was travelling with 6 year old). First impression of room was that it looked fine, big, with bath in room and shower room separate, but again quite dated. It was only when we jumped in to bed that I noticed all the cobwebs - obviously the housekeeper had never looked up. The room was not particularly warm. In the morning there was no hot water for shower and no water pressure. I brought this to the attention of reception and asked for both things to be seen to. While the cobwebs were removed, nothing was done about the shower. The room was so cold on the 2nd night that I could not sleep. The room had no heating at all in bathroom, the towel rail by bath did not come on once. Again I had no shower in the morning. When I checked out I complained to reception - I was told there was no one to speak to so I left my email address and asked management to contact me. I can cope with a hotel that is in need of a facelift but the least that I expect is for my room to be clean, warm and have hot water. None of these basics were met. After completing an online survey for best western, the hotel emailed me. I have requested a refund.

"Chris & Donna Forster Wedding"

5
23/11/2015

Thanks very much for everything over the last few months. Fantastic wedding venue and the staff were superb throughout. All of our guests loved the food and were very complimentary about the bedrooms. Special thanks to Jenna and the young lad who oversaw the day (forget his name). Thanks again for helping to make our day perfect. Chris & Donna

"Wedding"

5
23/11/2015

Attended our friends wedding. Whilst I cant comment on the accommodation as we didn't stop due to school run commitments the next day. However speaking to several other people who were stopping. The accommodation sounds top notch. Food was superb and you didn't feel hungry after the wedding breakfast unlike other establishments I have been to. Staff were lovely. Location is stunning. My only negative was they didn't sell bar snacks (it was a long wait in between the ceremony and wedding breakfast)

"Ace"

5
20/11/2015

Superb stay, reception staff (Lauren & Chloe) were very friendly. Room was a "premier" room, and was very well equipped, view over the lake. Rib Room was decent, I'm not sure it was worth the price as the steak is no better than other places, considering they are predominately steak, I would have expected more. Service in the Rib Room was great. Salvador is a particular asset to the management team. Overall a fantastic stay.

"Sad celebration"

3
11/11/2015

I recently spent an evening at Hardwick Hall celebrating a friends special birthday. The function room was in a split level set up, I have to say it took me four attempts to find a clean chair to sit on. The food was very average for such an establishment and it was a far cry from the previous event I attended there. I think it is desperately in need of a makeover and I feel it will be some time before I return.

"Great hotel, good location, "

4
11/11/2015

This hotel is nice, it's large hotel with large function rooms. I had the deluxe room which has a huge bed and a very nice bathroom. The bedroom was nicely decorated clean and a good size. The bathroom is very big, a great iron free standing bath and a large walk in shower with good pressure. The hotel is quite remote, so you tend to stay in the hotel and use the bar and restaurant. The bar is good offering food. The restaurant is a steak house, and if you don't like steak there is not much left to choose from on the mains. If you like steak, you cannot ask for the wrong cut. I would stay again, but I would like to see more variety on the restaurant menu.

"Birthday treat"

5
10/11/2015

My husband booked a night at Hardwick Hall for a birthday treat for me as we got married here earlier in the year and had a fantastic day. After the quality of the room we had at the wedding (premier room) we decided we wants to try each of the premier rooms. The first room we stayed in was room 216, fantastic room, the only slight criticism is the shower tends to overflow, due to old plumbing we were told, take any longer then 15 mins and the bathroom becomes a swimming pool. However, with this is in mind we'd happily stay in this room as the overall quality not to mention the outstanding view far outweigh the slight inconvenience. For our next visit we stayed in room 411, and wow! Decorated in Browns and golds with a very distinct Buddha theme this room feels very luxurious, perfect for a romantic night away. Again the view was amazing, overlooking the lake. The comfiest bed I have ever slept in. No issues with the shower in this room and a very deep bath. Slightly put off by the fact there was no door to the bathroom but this wasn't an issue as we only stayed the one night. Cannot wait to return and try another of the Premier rooms :)

"A refuge from fog"

5
10/11/2015

Over 3 days we had planned visits to Durham, Bishop Auckland and North Yorkshire and our main criterion for choosing a hotel was ease of parking and proximity to motorway. However we found the hotel had much more to offer - a splendid parkland location (though we didn't see much of this on account of the fog), really friendly staff, excellent meals both in restaurant and lounge, a great choice at breakfast a great big room at a very reasonable price, and everything spotlessly clean.

"Amazing lunch"

4
04/11/2015

We enjoyed lunch in the lounge area. The food was delicious. Service was really friendly. It is nice to see the park out of the windows. The hotel has lovely surroundings The only negative is that the food and drinks are a little expensive. If it was better value we would visit more often for lunch.

"Very Good Venue."

4
01/11/2015

Attended a party at the hotel last night. The party included a 3 course sit down meal. The food, considering the amount of people eating, was very good. Served hot and in a timely manner. The hotel certainly has got it right. It's an ideal venue for a party.

"Great hotel in a beautiful setting"

4
01/11/2015

Stayed at Hardwick Hall for one night with my boyfriend and it's a perfect hotel for a romantic night away. The rooms are a little old fashioned in decor but it just adds to the romance of the hotel. Very comfy bed and a good strong shower. The setting is beautiful and it's well worth taking a walk around the lake. The steak restaurant is very good and the breakfast is a real highlight.

"Nice Surroundings - Good Hotel"

4
27/10/2015

Booked for a short stay. Super large room and bathroom with power shower and roll top bath on lower ground overlooking the lake. Fab breakfast, helpful friendly staff, easy check in and out. In the grounds of Hardwick Country Park. Some decor (breakfast room) looking a little tired. Hotel perfectly adequate for our needs.

"Beautiful Setting"

5
27/10/2015

My husband and I stayed for one night recently. The room was extremely spacious, well appointed and very comfortable. We were attending a family birthday celebration. The hotel was busy with two weddings but this certainly did not affect the service and food served. Both excellent.

"An interesting experience"

4
26/10/2015

I was surprised by this hotel having never been before. The setting is spectacular and for that itself we will go again. All the staff we met across the board were brilliant and looked after us very well....they have obviously been well trained in customer care and that was from the cleaning staff to every other department....we couldnt fault the service with a smile, and everyone was so helpfull. The hotel was very clean and very warm which on a cold autumn weekend was fantastic. We got a cheap deal but were given a huge room at the front overlooking the lake which was spectacular. The food was good in the bar on the first night but was even better in the restaurant on the second. The art work throughout the building is a bit eclectic but it makes it feels it hasnt been over designed and i quite liked that in an odd sort of way!...it reminded me of my parents house so felt like someones home rather than a chain hotel. My only criticism and it is a large one is that is that the bed was very uncomfortable as it was the softest matress I have ever slept on.... actually I didnt sleep well at all. Would I stay again...definately yes but i would forgo the large room with a view for a firm matress and a smaller room. We arrived on a friday and can I just say thankyou to the small blonde lady who worked behind the bar and served us part of our meal for her charm , efficiency and sence of humour ...she was brilliant.

"First lunch at Hardwick hall."

4
25/10/2015

First time we had been to Hardwick hall, and as we drove up towards the Hotel, and saw the lake, with Canada geese feeding, it certainly was picturesque. Beautiful countryside, added to the surroundings. We had booked for 12;30 and were taken straight into the dining room, which was very nice. The waiter service was extremely good, the staff very pleasant and attentive. Our lunch arrived within 10 minutes, and was very good. Home made Yorkshire puddings and delicious beef. With mixed vegatables. My wife had pork which she thought was delicious, and could barely eat it all, good portions. We had dessert which was just as good, after which we were both fit to burst. The 2 course meal was £15. 3 course is £19.99. We thoroughly enjoyed the lunch although drinks are not cheap, so next time we will not have any, as after the meal tea or coffee is included. Hope this helps you decide.

"Average at best"

3
25/10/2015

Stayed here for a night late October with my partner. Check in was swift and easy and we were given our key card. We were given room 406 which was on the second floor. The room itself was alot smaller than anticipated with barely enough room to swing a cat. The room itself was well equipped with Wi-Fi, trouser press, toiletries etc.. the usual things. Room was quite cold with a cheap plug in heater provided to take the chill off, not the best method but a method never the less. We drank in the lobby bar which was well over priced for no greater quality alcohol than you'd find at any where else. Bar bill was as equal to that of the room bill. Breakfast the next morning was pretty dire. Again massively over priced for a poor quality, clearly cooked hours in advance and left on a hot plate. Really would expect freshly cooked and good quality produce for such an establishment. Overall a pleasant if not an overpriced stay, chances are I would not return.

"Business stay at Hardwick Hall Hotel"

5
25/10/2015

I was greeted with very friendly staff. Room was absolutely fantastic. As a female travelling solo it is important to feel safe. I had no problems at this hotel and would recommend it. Checkout was speedy. overall a great stay.

"Bad sleeping arrangements"

3
19/10/2015

Disappointed with the sleeping arrangements. A king size bed with two separate single duvets. Paid £95 for this and no hotel should dress a bed in this manner. Spent the night awake fighting duvets instead of a lovely relaxing couples break away

"Nice grounds but Hotel in need of some attention"

3
14/10/2015

This Hotel is situated in beautiful surroundings, with a lake and Hardwick Park close by and well located for Sedgefield racecourse, town centre, Durham and other local attractions with easy access to main roads. Check in and Check out where fast and efficient and staff were friendly. Room was small but had adequate facilities with free WiFi, a double bed, alarm clock radio, trouser press, TV, Tea and Coffee with Biscuits, Small safe (not large enough for my laptop unfortunately), Fruit and some sweets, writing desk and chair, wardrobe and trouser press, ensuite bathroom with toilet, bath and shower and complimentary toiletries. Views at front of Hotel are beautiful but the rear overlooks out buildings and a carpark. Drinks at the bar were a little expensive, almost £10 for a double scotch on the rocks (single malt). Biggest disappointment was breakfast, £10 each for full English but we had to wait for a table to be prepared, which was then given to another couple who just walked in, we pointed this out to staff and were then seated at a table which still had used plates and cups etc on it. These were removed but the table cloth, which was badly stained was left and the chair had dried food all down the back of it. When fresh cutlery was laid , my fork had dried food still attached to it and I had to ask to have it replaced and the cooked breakfast was only luke warm when it arrived. Not impressed at all and not the standard I would expect of a 4 star Hotel and that is why I have only given an average rating.

"Wedding"

3
13/10/2015

Visited here for a wedding in october, the wedding itself was absolutely amazing and beautiful. The rooms were nice but not sure I would stay here again if I didn't have an event to go to, rooms were just average. Drinks prices were really reasonable they are often absolutely extortionate at places like this but I didn't feel ripped off at all. Pleased toy didn't have to pay for parking either!! Really easy to get to aswell

"Pleasant and relaxing stay"

4
12/10/2015

We stayed in one of their most luxurious rooms for one night in February. We got a lovely pleasant surprise when we walked in the room, it was very spacious and tastefully decorated. The bed was definitely the biggest I have slept on in a hotel rooms but unfortunately it was the hardest I have ever slept on to the point it was hurting my hips :-( It had a lovely view of the lake as well. We ate in the rib room that night which was fantastic and very quiet for a weekend, not sure why. I think the breakfast room is in need of some serious TLC, I actually think most of the downstairs space is very tired looking.

"Star of the North ..."

5
11/10/2015

John Adamson et al .... What a great job over the years you have done with this place It is my number one recommendation to stay within the North East, I have read the reviews and can agree with some aspects . As a venue for weddings birthdays I think this is the best in the area Parking is extensive. The setting is beautiful. The fabric of the hotel is excellent. I personally am not a fan of marquees and therefore cannot comment on party nights or fund raising events held in them. I have held about four private events within the hotel buildings and used the accomdation and the event reflects the host's planning budget and requests of the hotel. Ours have never disappointed. The hotel accommodation is outstanding value and the suites are the best in the north east. Sunday lunch ....hmm good times bad times as per previous reviewer. Margaret local staff member outstanding;,her longstanding male colleague should be best behind the scenes ; he was absolute torture to order a vegetarian Sunday lunch from. Breakfast ; it's ok . The time available to order food is far better than the nearby much acclaimed Wynyard hall that concludes breakfast by 9.30 or starve So well done Hardwick Hall Suggestion ; possible upgrade of crockery and tea pots etc required ???

"Dinner"

4
10/10/2015

Having been quite a few times before we were Very disappointed when visiting in March and in fact 'walked out' and subsequently complained to the manager about the VERY poor service. HOWEVER........we went again on Monday 5th October and we had an excellent meal, the service was second to none and the quality and presentation of the food was faultless... We still feel a little peeved about our previous experience (It was a Birthday treat) but this latest experience has gone a long way to putting that behind us....and YES we will be going back.....Well done !!

"Not A Bad Stay"

4
10/10/2015

I stayed here whilst traveling on business. On arrival plenty of parking and reception very helpful on check in, my room card would not work and this was fixed quickly. Rooms are of a high standard spotless clean huge bathroom and great bath and shower huge bed very comfortable and the decor was very good. I did not eat in the restaurant but from a previous stay is was very good. I had a good nights sleep not disturbed at all and had breakfast here and this is the reason did not give the hotel five stars. Their was a good choose of cereals juice , but it's not a buffet hot breakfast you have to order and wait. When I did receive this over cooked bacon no sausages and it was not cooked in nice way. I would much prefer a buffet and you choose what you want. The stay is self overall was good and such beautiful grounds it in in checkout quick and efficient to, they just need a better breakfast system. I did

"Birthday Party Night"

3
06/10/2015

Love the grounds & have visited often. First time we'd been to a party night (Bouble/Murrs) for my birthday. The entertainment was great but I was very disappointed by the food which was a buffet. Other Best Westerns do a sit down meal on their party evenings & it's the same price or in some cases less. Their was limited choice the best things were the macaroni cheese & the rolls. We had no choice of dessert & it was a very heavy sticky toffee kind of cake that most of us didn't finish & I wouldn't have chosen if I'd had a choice. We would definitely go back as the overall experience was good but the food is definitely letting a great hotel down.

"Nice for lunch"

4
03/10/2015

We arrived at 2 for lunch, just as the pianist was finishing which was a shame. The place is huge with many conference halls etc. The food was good, but service was a little sporadic. We were a party of 15, and the waiter had begun to clear plates for starters before we had all been served (we had waited for so long, some had tucked in while others still waited). We also had to fetch our own drinks from the bar which was in another room.

"Always return!"

5
30/09/2015

Been staying here for a few years for the odd night or two, and still love coming back. Great location, excellent restaurant, rooms are good too. Not been disappointed so far, so hoping that remains the case! Great place to stay for business or pleasure. Plus, a good selection of some very nice wines, and a selection of real ales too. So something for everyone.

"Butterwick Hospice Fundraiser - Manu Tuigliani - Rugby Union"

3
29/09/2015

The turnout was fantastic for such a worthy cause; But sadly, the Hotel doesn't deserve the same applause. We are sitting at a cold table in 'The Grand Marquee'; Thank goodness it's the best one otherwise there'd be ice atop our tea! Whilst the meal was really perfect the seats are very hard; Especially when your bums a little over ten pounds of lard. Suffice to say we laughed and chattered whilst England played there best; This our second disappointing visit, on their laurel's they should not rest! It took over 20 minutes to start clearing our main plates; Hardwick Hall needs a better plan if its to build our 'rates'!!

"Excellent Hotel"

5
29/09/2015

Fantastic suite, staff polite and helpful. Stayed here many times and definitely coming back again. A warm greeting from reception followed by a nice beer in the bar, plenty of choice and fantastic food at reasonable prices in the restaurant. Watch out for the daily specials.