Mi reserva y mis puntos
Best Western Rewards
una experiencia hotelera memorable
una experiencia hotelera memorable
Resumen de la reserva
A very tired hotel, carpets stained, in desperate need of a make over, I would rather pay a bit more for a better experience. The staff were lovely I just felt sorry for them that they had to work in poor tatty conditions. This is advertised as a 4 star hotel - I would say more like a 1 star.
Not my first visit to the Palace Casino. Myself and a group of friends often visit this time of year to explore the islands green lanes on our dirt bikes and find this is the best value place to stay for what is on offer. Room a little tired but very clean. Great deal on half board with excellent meals at dinner and breakfast. Staff helpful and friendly. Plenty of off street parking. Rooms with Seaviews, on site cinema, health club, and casino, plus two bars to choose from.
After returning to the Palace hotel, we have returned with mixed thoughts about the hotel. On the positive side, as usual the majority of the staff were helpful and efficient, good leisure facilities, over all this hotel has most of what you want from a hotel with a cinema, restaurant, good quality food, a casino as well as a brand new cocktail bar called "lookies" Our recent stay to the hotel proved to be more negative to previous visits over the past couple of years. Our room was clean and relatively cosy but very run down and in desperate need of a revamp. Our hotel room door didn't fully shut when left to close leaving the room open, litter left on the roof of the hotel just outside the balcony. The hotel has a new cocktail bar which is a lively place to have a drink especially over the weekend with good atmosphere and music. Our biggest negative point about the hotel is the closure of the Paragon Hotel bar. Not sure what the management were thinking, but there is nowhere for hotel guests to relax in a more formal bar especially over the weekend and enjoy a relaxed quiet drink and chat. Over all this hotel is good value for money in a good location, just run down and desperately requires a makeover.
I read the other reviews before booking and I wasn't sure but I am now glad that I did book & made up my own mind! We had a great time and extended our stay by another 3 days. Our room was on the 4th floor with a seaview which is worth the extra cost. We were half board. The food was excellent - at breakfast we appreciated the wide selection of fruit and juices, the kippers were delicious. The hot counter was good and there are also cereals and pastries to choose from. The evening meal was stunning, the cold starter salad bar was good quality and choice. For the main the carvery meat was different every day plus two different hot dishes plus all the veg. Also option of fish of the day (cooked to order) or a vegan option. The fish was always very good and one evening we did try the Manx lamb which was excellent. Staff were always friendly, attentive and helpful. The Palace hotel has a great location at a quiet end of the prom. Large car park. Plenty to do on site - it was good to have the gym, pool and sauna to visit. Didn't try the casino, cinema or bar, but we did have a bingo night which was busy and a good laugh. Overall we were very pleased with our stay here, we felt well looked after and loved exploring the Isle of Man. As for the hotel building - it is in need of updating in parts, this did not detract from our stay. Thank You to all the team.
Not sure where this hotel got its 4 star status, but whoever gave it that rating must have been blind. The hotel at best is 2 star, the rooms are just awful and so small, desperately in need of refurbishment. Our room was very warm and overlooked the car park, but we couldn't open the window because they had a generator running 24/7. Of course we asked to be moved, but they wanted £20 per night for the pleasure. The bed was like sleeping on a board and the showers almost non existent as it only dribbled out and was either red hot or stone cold.
We have just spent four nights in this hotel and they must have got their 4 star rating from a lucky bag, because at best it's a 2 star hotel. The rooms are the worst hotel rooms I have ever stayed in and I've stayed in some bad ones. Far too small, far too hot, with no AC and the shower which barely dribble out was either freezing cold or red hot. Our room was on the 4th floor overlooking the car park and as mentioned the room was hot, but we couldn't open the windows because there was a noisy generator running 24/7. We asked to be moved and they wanted us to pay another £20 a night for a room of the same size on the sea view side. Avoid, avoid, avoid.
I would avoid if you could we arrived Saturday Sunday morning had a shower fell getting out on the tiled floor instead of 1 week holiday we ended up on the island for 2.5 weeks due to broken ankle which ended up with further complications and ended up in icu at the end of the stay on check my husband asked if they had any further rooms available was offered the most expensive ones so turned that down This was on my bucket list for places to visit the manager did get in touch with me regarding a 2nd stay at a reduced rate or a refund on my breakfast that was over 2 weeks ago I opted for 2nd option and am still waiting I will visit the island again but will certainly not use this hotel there are far more better ones on the same road
Tried to check in early as the ferry had docked early. We were told they would Ring us when the room was ready. No phone call all day. We ended up checking in after 6pm. Breakfast was chaotic No checks on entering, but during our breakfast, several checks were made We found used cotton buds in the room We had a good sea view however furniture was very dated and damaged
As you enter the car park of the BW in Douglas you start to think oops, the feeling gets worse upon entering the dated reception area. On the way up to the rooms you are met with a weird chlorine smell. The room was in need of some serious refurbishment and updating. Most of that you could tolerate if the room was clean but it was dusty. There was someone's footprints on the bathroom floor and the remote was just filthy. I ventures down to Lookys bar and restaurant (I use the term loosely) to see if I could get a decent meal.I sat at the table and despite their being an abundance staff at the bar chatting away to each other, I had to go up to the bar to order.I ordered the Chicken Burger and Chips. The burger was beyond disgusting I only had a bite I'll admit to eating most of the greasy chips but I hadn't eaten anything else all day! In conclusion just don't bother . It's a dump!
A coach trip party visit for 4 nights. Hotel room choices looking over the bay and harbour or looking over the car park. Rooms are all fairly compact with king sized beds, well presented but starting to show a small amount of wear and tare. Beds are king size so you have to give up a little more room for such a big bed. Bathrooms have been modernised by over the bath showers are awful. Restaurant choices are excellent and a full buffet set up and choice of seating areas. Food was generally very well presented and very tasty. Breakfast was just as good with choice and quality. Bar area has just been modernised fully and again a great public area. Staff were generally all lovely and helpful.
The whole experience of our stay at this hotel was disappointing. From arrival with my elderly disabled mother at 11pm only to find they had assigned us a double room instead of a twin and to be told there was nothing they could do and suggesting we go elsewhere to find a twin room in another hotel, to not having enough disabled parking and leaving me to haul our bags from the road, to having a room with a sink that doesn't empty, a toilet flush that was impossible to press, cold food, and rude and incapable staff that reduced me to tears twice. I even had a drunk girl fall at my feet when checking in and no one did anything to get her off the floor! This was to be one last trip to the Isle of Man for my 83 yr old mother and despite loving our trip down memory lane, the hotel took the shine off our visit and our first mini break in 18 years.
Best Western Isle of Man Arrived later than expected due to ferry delay but we found a freshly prepared evening meal and a gathering of polite and welcoming staff. Our room was quite ordinary, facing the rear of the building and we found it clean and comfortable However when we opened the window there was a constant loud intrusive hum accompanied by a chip shop fatty smell, coming from the air conditioning unit outside the window. At this point we would have asked to be moved but it was late, we had been traveling since 4am and every window at the back of this flat faced hotel were in sight and sound of this massive noisy unit! We shut the window! The room had no power points near the bed so charging our tech or having it near the bed side was not an option, disappointing. A new feature of hotels is to restrict the housekeeping, here the room was only serviced on the third day of stay. Guest privacy was the reason given but it felt like cost cutting. On holiday I like my bed to be made, my coffee cups washed and to made to feel cared for! The meals, breakfast and dinner were both buffet style. The breakfast menu was full of hot and cold choices, plentiful variety and well presented The evening meal consisted of a variety of cold starters, smoked salmon, cheeses, meats and salads set out to help yourself. The chef carved the meat for the main course or there was a choice of a three more dishes including a cook to order fish dish which was delicious. Puddings we're all cold but all looked and tasted good
For £115 a night found the room to be very shabby , damp and mould round the windows . Shower was over the bath and water took ages to get hot- the rooms were very cold. There was a locked connecting door to another room which we could hear every thing going on and what they were saying.
After a very early ferry start of 2.15 am in the morning then a 4 hour crossing from the Uk arriving at the Hotel around 6.30pm I was totally impressed by the desk staff who gave me my room key because it was ready to go and this enabled me to shower and change and go for a 7am breakfast before going to bed for a few hours so as not to miss too much of my mini break in the Isle of Man. This is the 3rd time I have used this hotel and will continue to use it, so do all my family when they visit the island.
What a sad hotel this is. The owners should hang their heads in shame. It was clean and the staff were lovely. The location is prime. But the building is in a woeful state. Threadbare carpets; mould in bathroom; cracked plaster; chipped paintwork; tiny rooms; noisy air conditioning vents (though no air conditioning in the bedrooms). It is being left to rot. I wouldn't stay there again.
This has to be the worst hotel I ever been too. the staff are truly horrible it really is that bad I did not believe the many bad reviews on line as you get this with hotels but they are all true do not stay here many better hotels in Douglas and the Iom
On Arrival mid evening, following a flight from Edinburgh and no Taxis available at the airport we arrived by an excellent bus service and very helpful driver and passengers. We find to a totally unmanned reception.. Eventually we get someone from the dining room to book us in.Hardly a welcoming experience, basic allocation of room and directions to room. 247. This is further compounded by finding a sink in the bathroom that is badly cracked, probably to a state that it is unhygienic,. Hotels response on bringing this to their notice on return to Edinburgh, (heavy schedule did not permit pursue further at the time) is an apology and offer of a future discount. No chance of us returning to this hotel. They further said that having been brought to their notice it would be attended to. We were convinced that this was not recent damage and even if it were it would have been easily seen and reported by housekeeping staff. Room was otherwise ok but again some penny pinching or staff shortages resulted in room being only cleaned and made up twice in 7 nights. Best Western as a group of course wash there hands of any Involvement as there hotels are individual entities. Surely they have an onus to ensure hotels in there group meet minimum standards. This seems not. We will certainly avoid any such branded hotels in the future. If you are already booked and allocated Room 247 inspect it first.
I stayed in a ‘Sea View Double Room' which I paid a little more for but definitely worth it for the views of Douglas Promenade. I also got a balcony too which was an added bonus. The room itself was a little tired and dated, still looks like the former Hilton Hotel that it used to be back in 2010. Still felt modern and stylish as well though. The corridors were very dated looking though, very green and dull looking. Breakfast was good and like the rooms the restaurant offers great sea views. The only thing I didn't like was the leisure centre, I forgot to take a towel down with me and when I asked at the desk for one they wanted a £2 deposit for one basically incase I stole it. I didn't have any cash on me unfortunately so then the lady said I could leave my phone, watch or driving license with them instead which I felt was a bit much for a towel especially in a 4 star hotel. Apart from this it was a pleasant relaxing stay
The hotel is very dated. Staff are unhelpful. Room didn't have enough enough space to swing a cat! No room for suitcases. Toilet flush was half broken. Shower either boiling or freezing, shower head loose. Food very average with not enough servers. Cramped conditions in buffet area. I do not recommend a stay here!
First time stopping at this lovely hotel and it was amazing. It was very clean throughout, shower powerful, beds comfy. I liked the fact there was hand santizer full around the hotel. Staff very helpful from reception to restaurant. We eat dinner in the lookys bar 2 evenings, and the food was nice expensive but the whole island is. One negative for me is the hotel is very dated but this defo doesn't put me off. It just needs a revamp like lookys bar Thank you again we will be back
Hotel situated on the seafront in Douglas. Hotel staff were very pleasant and ready to help when needed. We had a room on the front with amazing sea views. Plenty of food selection at breakfast and dinner. Bus stops located outside hotel and directly opposite on the other side of the road. Ideal transport links to steam and electric trains and ferry terminal.
We were in the suite which was so spacious and a great view of the sea front. Clean and tidy. Great location. Staff where very friendly. The bar area was very nice. Evening meal in the restaurant was such good value for money. Had the Sunday carvery and was very yummy!
The staff were extremely friendly and helpful . Gorgeous food , beautiful sea front Hotel . We have been before will be back Highly recommended. The free parking when the TT was on was just great no complaints at all. Plus the casino if you wanted to try your luck magical and its the only one on the island .
Room was clean and comfortable ,breakfast had plenty of choice and was hot ,dining room staff were friendly and efficient ,thats where it ended ,lookys bar was open til 2 am ,on both of our stay we were woken by shouting screaming and fighting at closing time which continued for a couple of hours on night 2 it ended with a couple of police cars arriving ,so we had blue flashing lights for about an hour ,this obviously is a regular thing so if you want to sleep don't stay here,it didn't help that we had no air-con so we had the window open as the room was hot .we had a room over looking the car park maybe you wouldn't hear the racket with a seaveiw, the kitchen extractors added to the noise at the back as well,but they did serve as a bacon alarm clock when the breakfast room opened
NO Designated Disabled Parking which I think is illegal?? Toilet seat that didn't fit properly, otherwise good, food was excellent, bed and sea views were great. Didn't get the room I requested when booking but room was still ok, always have a sea view room.
We stayed here for 5 nights in August, the location is good on promenade, walking distance to shops, train etc, the staff and breakfast were good, swimming pool was good. But the hotel badly needs to be renovated rooms are small with very small twin beds, bathroom is tiny with small shower and shower hose over bath with shower curtain water needs thermostat while you are trying to use hose temperature goes up and down which is dangerous, whole bathroom needs replacing and upgrading, carpets in rooms, corridors and stairways all stained and threadbare all need replacing, all paintwork in corridors, rooms needs to be redone all dirty and chipped ever part of hotel needs a deep clean. Bar was nice and looked like it had been upgraded. We would stay again only if hotel and facilities were upgraded.
As always the BW Palace has made my stay on the island most enjoyable. Although the hotel is showing her age (slightly) the facilaities, staff and location more than make up for any minor updates that are needed. All the Staff are most welcoming, helpfull and always go the extra mile to help make your stay an enjoyable one and like a home from home - I do spend quite a lot of time in hotels so to greated with a smile and friendly face whenever you arrive, depart or meet ay of the staff is brilliant. You couldn't ask for a more central location to visit the island, with plenty of parking, great views of the bay and the centre of Douglas is only a short walk away.
I was horrified reading reviews of this hotel after I'd booked and before I went. Yes it's very ugly with garish posters slapped on the front advertising the casino but no it wasn't deserving of all the negative reviews. I expect a clean bedroom, and got it. Good food, and yes I got it. Breakfast was very good . Large buffet but best of all a massive selection of fresh fruit with fresh porridge to order. Dinner, another large buffet but I like fish and it was cooked to order every evening and of a high standard., often with asparagus, avocado mouse and wilted spinach . Lovely deserts or fruit salad with fresh cream. The hotel is in need of refurbishment , and bedrooms overlooking an ugly car park and air conditioning machines under the bedroom window plus kitchen extractor fans roaring from 6 am not good at all. Staff very pleasant and accommodating and plu plus Snow White fluffy bath towels. So some negative some very positive..
The Douglas promenade is lined with hotels. I guess that they cover a wide range both physically and commercially. The Best Western Palace sits in the middle, its distinctly average. It overlooks the sea, but my room overlooked the car park together with a collection of ancillary apparatus. The room was OK, clean and comfortable but dated. I failed to operate the shower successfully, hot / cold, on / off, remained a mystery, as cold water from the bath tap sloshed over my feet. (due to my incompetence?). Staff were friendly and helpful, especially with early check in. Would I go again? Probably, but I would not have high expectations, overall it's OK.
We stayed at this hotel by default and thanks to Easyjet. It is in an excellent location on the sea front and midway between access to the electric train and the horse tram and the Gaiety theatre and the shops. On first appearance it seemed a bit tired. However the receptionist staff were so friendly and extremely helpful. Our room was very clean and had everything we wanted which included plenty of tea coffee biscuits etc. The evening meals were wonderful and included a carvery ( house wine good value). The waiting staff and chef were very efficient and lovely to have a table with a seaview. If we return to the Isle of Man we would definitely stay here. Thank you to all the staff who made our stay an enjoyable one.
We stayed here for 5 nights on a holiday (that was gifted to us) and it was not somewhere we would have picked to stay ordinarily. The hotel is in need of a major refurb and looks dated, drab and in need of modernisation. The Good Points Friendly and attentive staff, especially the man on crutches (recovering from knee surgery) An excellent breakfast buffet, plenty of choice for Full English, Continental, Manx Kippers (fab) and porridge available on request. Good location for bus/train routes. Nice sea view when having breakfast. The Bad Points Very tired decor, threadbare carpets, tatty broken furniture. Only one double plug socket in room. Rooms were hot, as window doesn't open far, so one socket was used for electric fan. We had to take it in turns to charge phones, use hair appliances etc. Rooms only cleaned every 3 days. The room wasn't very clean when we checked in. Mould in bath, debris on surfaces, stained towels. Shower pressure poor and temperature (despite fiddling with hot and cold taps) scalding or freezing. This hotel is sadly past its prime. The taxi driver that dropped us off said, back in the day, this hotel used to be the centre point of town, the place to be and now nobody goes there. Made us sad as it has so much potential if modernised. Best Western need to invest in this hotel to bring it up to standard.
The staff were lovely and rooms fit for purpose but this place feels so tired and the cleanliness needs to be addressed. The entire building needs maintenance. Carpets and floors in the corridors are threadbare and the rooms seem to have only a brief clean between visitors. The taps in the bath were filthy (see photos) paint peeling off the ceiling and the ironing board was filthy. There was a fan provided in the room which nearly took my finger off because the front grill of the fan isn't screwed in as it should be so the front of it fell off while the fan was turned on. The breakfast was nice - plenty on offer but everything else felt tired and outdated. We were really disappointed for the price.
Initially upon arrival was dubious about what to expect as the hotel needed a more welcoming frontage and décor. Also the location of the hotels Chinese restaurant (at the front entrance) added to the first impression as I detest Chinese food, so at that point was not very happy. The common areas are was a little confusing and had no flow. But the hotel staff were very friendly, hard working and welcoming. The bedrooms were standard size, clean and facilitated albeit basic and dated. The same as the common area's. The breakfast was excellent with everything you could want; providing fresh, local produce. The dinner choices were exceptional, allowing you to have a great choice of different meals. My review is not negative as I feel I got what I paid for and so very happy with my choice and the hotel
The rooms, facilities and service are excellent. Comfortable bed, decent shower and bath. Staff are great, helpful and informative at all times. Breakfast was great with the kippers and porridge being exceptional. Unfortunately it is the ugliest hotel on the island and you wonder how it got planning permission; the entrance and reception areas are truly awful but once you are inside you forget that. The views from the front are fabulous. Overall, we really enjoyed our 4-night stay here and would happily return.
3 Stars masquerading as 4 Stars. Adequate for 2 or 3 nights with a nice dining room, staff and good breakfasts. But, generally tired. My room,310, had a tiny bathroom with only just accessible wc (see flip flops in photo for scale!), a worn carpet, misted over double glazed window, and looked onto the car park with noisy outside aircon units running 24 hours a day.
A big shout out to Margaret from the from the reservations team! I have just booked two rooms and straight away they called and emailed to confirm I meant both bookings (Which I did) as otherwise they would have happily sorted this out for me if not. I stay in this hotel every Easter and at least one other time a year and the service is always first class! Nothing is too much to ask and from the guys on reception, right through to the cleaning staff I haven't got a bad word to say. About the hotel, location is fantastic easy access to the town centre and the beach and with an on site pool and top class dining facilities you don't even need to leave the place to enjoy!
Stayed here for a number of nights on a trip to catch-up with family. I used to live on the Island for many years and I go back very frequently. I normally stay in a different hotel but thought I'd give the Palace a go to see what it was like. I won't be staying again. On check in we asked the receptionist about breakfast. We had booked breakfast for each morning but on the final day of our stay, we were getting the early morning boat and so the breakfast area wouldn't be open at that time. She stated that we could either have a refund or have a continental packed lunch to take with us. We said we would think about what to do and come back and confirm. We came back a few days later to confirm that we'd like a refund and the receptionist (a different one) said they can't provide a refund. I then asked to speak to a manager and I think it was the reception manager came to speak with us to confirm we wouldn't get a refund. We then asked to speak with the hotel manager and a man called David came to speak with us and was extremely patronising and trying to make a joke of our complaint. We explained that the receptionist on check-in said we could have a refund or breakfast to take away. We explained that we wanted the refund and he also said that they wouldn't provide a refund and would look at the security cameras to see what the girl on check-in said to us, basically accusing us of lying. We said that was fine - we never heard from him again and so we have ended up paying for something we didn't have which is absolutely daylight robbery. Due to the patronising and condescending tone of David, at the time of our discussion, I asked for his business card as I was unhappy with his attitude and wanted to write a formal complaint at the time. Upon returning home I wrote an email of complaint to the senior manager who replied saying they couldn't refund us. My email also contained a list of other things that we were unhappy with such as the pool was out of use (they phoned a day or so before our stay but it was too late to change the booking and the pool was one of the main reasons for staying there. We also complained that the wifi was non-existent. We phoned down to reception twice during our stay to ask about it and was told 'yeah, it should be fixed soon, they're working on it'. No date for fixing it. We tried several locations in the hotel to connect but none worked. We mentioned this to David when we spoke to him and he laughed and said 'oh yeah, it worked for about 20 minutes the other day'. Sorry I didn't fit in with your wifi schedule for those 20 minutes. There was no rush to fix it or even an attempt at an apology. I could not do my job while away because of the wifi issue. In addition, the hotel is run down and needs a serious facelift and the breakfast staff were arguing between them during one of the breakfast services. It was quite unprofessional. The breakfast food was nice however but I'd give the evening meal a miss if I were you. It's all in the buffet containers and was horrific. We were talking to a couple in the lift about the evening food and they agreed and said they refused to eat in there since their first meal. The written email I sent only focused on the breakfast refund issue which is not satisfactory - there was no mention of the other issues I've raised about the wifi, swimming facilities or arguing staff. I've sent a follow-up asking for a response about my other issues but I've been ignored. If this hotel wants more trade, it needs to seriously get better. Save your money and your time, and if you need wifi for work, give this place (and the Sefton as they're the same group) a miss. There's a perfect hotel just behind M&S - stay there. I will be. Shoddy, unprofessional and needs to be demolished.
Not a 4 star. Actually a 1 star. This hotel needs a complete renovation, really run down. Water stained ceilings. Stairways unlean and with cobwebs discovered when the fire alarm went off. Room smelled musty. Reception area poor. Hallways need painting, room service plates stayed in hall overnight, no air conditioning, no Fridge, wifi didn't work well. Manager said they are working on things and offered a fan when he appeared at our room after I emailed my disappointment. I wanted to leave but the rest of the hotels in town had no occupancy, otherwise we were gone. Would we go back - NO. The breakfast in the morning was good but chaotic. Lookies lounge on the property had good fries and a lovely view. Hotel was quite far from the downtown. Best Western should reconsider their star rating and even being part of the Best Western chain.
No WIFI Food closes at 9pm loud extractor fan Food smells Chineise restaraunt smell overwhelming Its not expensive off season ..It simply is what it is
Had a week on the Isle and the Palace made it all possible. Clean rooms, good food and excellent staff
the common areas were very nice, the staff were good and the food was good. However the bedrooms need some attention, especially the carpets and curtains, the room as a whole was very old fashioned. There was no air conditioning in the rooms so you had to have the window open. Right outside the rooms are very large and smelly extractor fans which went on until 2am and restarted at 5am. You could not sleep with the noise and smell
My review is only for the casino and really only for the bingo hall. With the exception of the man at the entrance of the casino who was unhelpful when I had a few questions, I had a great evening of bingo here. The workers in the hall were friendly and the place was tidy. If you're in need of some evening entertainment in Douglas, consider giving Palace Bingo a try!
Very basic old hotel. Rooms need decorating. Rooms are only served every 3-4 days so bins not emptied and no change of towels. I got clean towels on request but the dirty ones were left in the bath. The key card failed nearly every time I left the room which was hard work as we were in the 4th floor! Breakfast was great. We ate in the hotel one evening, basic carvery with mixed vegetables, the staff are all very friendly and attentive. I think it's worth staying for the location if you get it at a good price.
Good quality Hotel, great amenities, off road parking. There is a health centre included but not used by me. This place has everything you need and not the most expensive too.
Just spent four nights at the hotel and we had a great time. Bedroom - we had a deluxe double on the 4th floor. Corridor seemed neverending. This is a big hotel. The room had a king size bed, small wardrobe (not enough hangers) and a small two seater settee. It could have done with a small coffee table for whilst watching TV. The window opened, lovely sea view, and the room did get hot but there was a fan provided if necessary. Location - at the far end of the prom. Buses stop outside every 20 mins, and go as far as Port Erin or change at terminus for rest of island. Highly recommend using the GoCard bus pass as you can use it on everything. British OAP bus pass not accepted on island. Food - really good. Buffet style for both breakfast and carvery dinner each night (different meat). Hot and tasty. Meat cut really thick and plenty of it. There is also a very good Chinese (Majestic) under the hotel but this is not included in half board. You can also get bar meals in the hotel (extra). Facilities - very nice swimming pool, jacuzzi, sauna etc. Theres also a casino (never tried), bingo hall, cheaper slots (in bingo hall) and cinema on site. The bad - room only gets serviced every 3 days. We were there 4 days and our room as not serviced at all. Not a problem as I'm capable of making a bed and admit to helping myself to supplies (tea bags, milk etc) off the trollies in corridor The shower was pathetic, no power and plastic shower curtain, prefer cubicle. A couple of times I showered in the pool changing rooms as they were much better. Carpets around the hotel are dirty and worn. Paragon restaurant chaotic. No system in place. Booked time slot but no tables available and staff seemed to be all over the place and not using any system ie allocated tables. Put in bar area for breakfast one morning and table not set up - no condiments etc. Lots of big tables and not enough small ones. Bar prices expensive. Two lifts but strangely only one came up from ground floor (had to use stairs to go down). Used to come out on promenade opposite bus stops. Lobby very bleak with dark wood and boring. Reception at back of building by car park. Felt it was good value for money for what we paid. Hotel does need upgrading. Would stay here again.
So unhappy to be given a room where the toilet could not be flushed, went reception right away to be told manager wasnt in. 2nd day he wasnt in either asked to be moved told no availability but the website told a different story, maitenence came 3 times but still wouldnt flush, they left us like that for the 4 nights so had to get dressed each time to use a toilet on the floor below, we paid £114 per night and to be lied to and not be moved is absolutely disgusting
I stayed at the Best Western Palace Hotel and Casino in May 2024 with my husband, two young sons and my parents. The rooms were very comfortable and clean with a spectacular sea view. The food was excellent and suited everyone's needs. The staff are outstanding - very helpful and friendly especially to my children. The swimming pool has a lovely view over the bay and is clean and spacious. My family had a wonderful holiday in the Palace Hotel and we are looking forward to our next stay in the hotel.
I judge the quality of a hotel by the quality of the sleep I get - in this case it would be terrible. It achieved 2 stars only because the breakfast was ok. The room itself was clearly half of an adjoining pair which meant that the barrier to the next door room was very thin. Add to that noisy neighbours who seemed to be at the casino until 3 am and the chances of sleep were zero. Add to that the fact that the room was little bigger than the double bed it contained. There was barely room to walk around the bed which makes the fact that it was apparently an accessible room even more bemusing. The tiny bath was further restricted by accessibility bars meaning it was all but useless. The cleaning policy seemed to be to not tidy the room for 3 nights giving enough time for a large collection of dead flies to gather on the window sill. There was no air conditioning and the aspect was over the noisy car park meaning that opening the window gave even more noise. This led to the room being very warm overnight. We flagged this to reception staff who seemed less than interested.
The Staff were pleasant and helpful. The room was clean, comfortable and had everything you would need.
Worst stay of my life, staff where terribly rude and not understanding of our situation as we where forced to stay in the hotel due to poor weather and being stuck on the island for a further 3 days. Room was crusty and sheets where far from being the cleanest, with blood on pillow sheets. Would not recommend anyone to stay here, despite staying there for free I would have rather been on the streets than spend any money on the shabby excuse for a hotel
We had booked a two day trip over the bank holiday some four months earlier only to find out when checking in that the pool was out of use ( a big part of our reason to book and they had known about the closure way in advance ) they said that the booking team had contacted some guests but not all !! Had a night out at the hotel casino which was open till 3am and were then woken at 8:30 by tradesmen drilling directly beneath our room this went on all morning. The room was stifling hot and the room window had been screwed shut the toilet extract did not work at all and the shower when switched on proceeded to throw water onto the bathroom floor from a faulty fitting by the taps making the shower itself useless. The room itself was very worn and tired not as they describe. Having contacted the duty manager he said that there was nothing he could do as the hotel was full this was verified by the General manager David Hill who offered to refund our second night if we left !! Am in the process of claiming the money back under section 75. This hotel is disgusting in all ways stay somewhere else
I must thank the manager and some nameless staff who kindly helped me when my husband was admitted to hospital - He is now recuperating at home. Fran and Emma were very concerned about my welfare and I appreciated their friendship. Such kindness makes me give the hotel my sincere recommendation.
I do not care how hotel looks, what food it provides or whether there is any entertainment. I want a room I can sleep (cool, quiet, and dark)in and freshen myself up in the morning. This hotel failed even that. (-) dark: the blackout curtains barely covered the window, leaving large holes throughout the perimeter. Pack an eye mask. (-) quiet: avoid non-seaview rooms (even numbers): all rooms on that side face the bank of aircons and the kitchen exhaust. Perversely, there is no aircon in the room so one has to keep a window open (not being able to turn off the radiator completely does not help) - imagine the noise. The place also attracts quite a number of bikers on a tour - just wait until they will start revving their engines at 5:45am. Pack earplugs. (-) cool... addressed above. No aircon so prepare to sweat in summer. For what it worth we were barely able to sleep when it was +10 outside. (-) shower... pathetic water flow, cold water pressure is much higher than the hot water pressure so hot tap had to be fully opened and cold one just a little. It also sprays everywhere except in the direction it should.... so be prepared to have fun. (-) room condition - old, dated, holes in the carpet, toilet paper holder falling off the wall. (-) some staff absolutely do not understand any English. I had to fetch receptionist to explain to the restaurant front office that I actually want to borrow a fork from them. Surprisingly food quality was rather good - if you dare to stay there, try "from the kitchen" items - porridge and fried kippers are rather good. Bed was also rather good - firm as I like it.
You'll easily spot the hotel along Douglas Prom … it's the scruffy, flat roofed building reminiscent of a 1960s office block, it stands out amongst the grandeur of the Victorian buildings which line the rest of the prom. The public rooms are scruffy and unloved, our room was basic, small and a little tired but was cleaned well for our arrival. There was a notice in the room ‘to respect the privacy of our guests we will clean your room once every 3 days'?????? We were instructed to contact reception for additional supplies/services, we tried to call on day 2 to get clean towels and loo roll… no answer, we gave up on clean towels and asked a neighbour for loo roll!! We had received a ‘courtesy' call the week before we stayed to say the pool and jacuzzi would not be available as the jacuzzi had broken down, essential repairs were being carried out. On enquiring if my room rate would be reduced to reflect the lack of facilities and being referred to a manager the answer was a resounding no – ‘we can't plan for things breaking down' and ‘it's not our fault'. It was offered that we could use the pool at The Sefton Hotel but only if they had availability?? During our stay it quickly became apparent from notices around the hotel and speaking to staff that the pool and jacuzzi were undergoing planned maintenance which had overrun…… Wifi didn't work, we enquired at reception ‘it's getting fixed this week'. Radiator in our room wouldn't turn off, we reported it to reception … nothing happened! Credit where credit is due breakfast was great … good choice, well stocked buffet and always hot, the staff in the restaurant were friendly, professional and helpful. On our last morning we arrived a little early, ‘no problem, grab a table, help yourselves to a coffee and we'll get the food out as soon as we can' In summary … I have no idea how this hotel has maintained four stars. Maybe reservations/management should take a peep into the restaurant to see what good customer service looks like.. I do not want to be lied to or treated like a fool – no issues if maintenance has overrun fess up, apologise and put it right. I always look at review ratings but on this occasion ignored the low rating … big mistake!! There is so much choice of accommodation in Douglas find a hotel that understands hospitality.
For a four star hotel this hotel was disappointing. The hotel clearly needs a significant upgrade - the WiFi is was unreliable, the shower was uncontrollable with poor water pressure, sound proofing between adjacent rooms was virtually non-existent and, worst of all, the rooms are serviced every THREE days - clean towels, dirty cups etc. This attention to service probably explained why the broken window was not seen until we brought it to the management's attention. The room was quickly changed so that was positive. Fortunately what made the stay acceptable was the food! It was of a very high standard. The quality was very good with a more than acceptable choice and the serving staff were pleasant and helpful. Drink prices were normal. It was a joy to eat there
Booked a king size room and twin room, both with breakfast and evening meal. Was very happy with rooms and food. Had a good night's sleep. Great service. Hot tub was not working at the time but pool and sauna still open . Hotel is having work done in Pool in May so best to check before booking to avoid dissapointment
Very tired hotel, grimy decor, paper peeling, carpets threadbare. Stayed in a twin, very poor beds, linen old bathroom worn out, poor quality shower and mould on tiles. Only one high point, kippers at breakfast were lovely, and one of the waitresses … Chrissy … was superb. Chatty, helpful and didn't stop working she is an asset.
Just a one night stay on the Island and arrived at 9:00pm, staff were ok, done their jobs, just not overly welcoming but I'm ok with that. The room was clean but like the corridors the carpets are terrible and look badly thread bare and stained, you can just see where they need to spend a bit of money and maybe don't have it. The price was low so I can't really complain, if they upgraded the interior they could charge more. Also, my first time in a casino, again all a bit tired but the staff were ok with me watching others gamble.
Simply “The Worst” Best Western. Very tired and in need of refurbishment. Not since an horrific stay at a tired British chain beginning with BR have I endured such shabbiness. The positives were the bar / breakfast and pool. TBF the staff were all really nice The rooms were awful, carpet thread bare. Temperature controlled heating is via radiator valve this was stuck off in one of our rooms. The windows are large tilt and turn type. These are simply dangerous and a safety hazard for anyone with children. In fact one literally fell out and I then could barely close it so after to put up with a draft until it was repaired next day. The bathroom had a plywood water stained bath panel and the shower was awful. Firstly it was a mixer which you had to feather in the cold water. There was also a disabled rail running full length of bath sticking out 6'. This meant some contortion was required to avoid touching the shower curtain and the rail Some more negatives No room service for 3 night stay didn't even change towels left in the bath as advised. Wi-Fi OMG don't bother it was like dial up from 30 years ago Keycards were useless and I had to return to reception more than twice a day.
Key cards fail Rooms services every 3 days- filthy - stained carpets, chipped furniture, torn wallpaper. Zero WiFi - ‘the hotel is full so signal is being used up. Even at 0530?? Really Mgmt want to argue - they are used to the inferior product
Next to the elegant Victorian facades on Douglas prom this this decayed 1960's concrete monstrosity is like a rotten tooth. Location wise it's good. At the mid point on the Douglas prom. Inside, thankfully it's not as bad as it looks from the outside. The public areas are however dated and worn, but generally clean. There's a flight of two stairs to access the lift which seems bizarre. Anyone with mobility issues probably couldn't use the stairs to use the lift. Beyond this it's a pain carrying luggage up two flights of stairs. I found my room quite poky and claustrophobic for a supposedly twin room. It was also extremely stuffy. Even with the window open and the radiator turned off I struggled to sleep with how stuffy the room got, and bear in mind this was in early April when outside the temperature was in single figures. In hot weather it'd be insufferable. My room faced an enormous delapidated car park and the noise from motorbikes revving and cars was very loud. The sound insulation in my room was terrible. Every bang inside, every vehicle in the car park is really loud, as though the poor 1960's concrete construction amplifies every sound. The WiFi was terrible and kept dropping out to sign back in again. There was a restaurant and a gym which looked decent but I didn't use. If this room was cheaper then I wouldn't complain. It's budget accommodation but asking for mid market prices. I didn't sleep well here what with the noise and the stuffiness of the room. Would I stay again? If I had to. It wasn't terrible. I've stayed in much,much worse. But I do think they overcharge for what is on offer. And sort the wifi out!
Now our regular choice for accommodation when visiting the Island,good sized car park(payable),buses & horse trams stop right outside & we just love the view of Douglas Bay especially from one of their seafront rooms with a balcony. This visit we were in room 421 for 4 nights,large,bright,clean & comfortable. All the staff we met were lovely,the food & service in the Paragon Restaurant was great both at Breakfast & Dinner. The Hotel is now around sixty years old & on previous visits has been showing its age,nice to see on this visit that money has been spent on the place,it does seem better for it,long may it continue!
Stayed at this hotel for a few years. Have to admit its not as good as usual. Rooms could do with having a refit. Dated and worn. The breakfast however was very good as usual. Staff very friendly. Rooms are no longer cleaned every day and only on third day, which to me is a big let down . You have to collect fresh towels from reception.Not sure if if would stay here again which is disappointing.
I booked the hotel as there was a large group going, read the reviews and was not sure what to expect, it was not as bad as I expected, but not the best I have stopped in. Good point about the breakfast: a good old-fashioned fry-up. Points for improvement: the decor is a little tired, generally grubby, stale smell, the wifi kept dropping out, staff quality, room lighting, shower (on the bath), bar serving times, 3 day towel change as standard unless you ask for shorter, poor selection of TV channels, heating did not work, noise from the road, and the coffee at breakfast was beyond description. It is also a bit out of town, about 1500 m/mile. Would I stop here again? Well, probably not, but it is cheap.
I brought my wife here for two nights and I'm glad I chose this hotel. Our sea view room was lovely and the staff were always friendly and attentive. We were happy with the buffet breakfast with all items tasty and kept at just the right temperature. Alternative breakfast choices were available as special orders from the menu. We liked the layout of this hotel and we were very intrigued by its impressive heritage. The island's only casino is currently based here and was originally opened by “James Bond” himself, Sean Connery. It's fair to say that the hotel would definitely benefit from being refreshed and having some renovation. However some has already taken place and I believe further enhancement plans are in the pipeline. We very much enjoyed our time at this well located, charming hotel. We'd definitely come back here without any hesitation.
Happy long-serving staff make every interaction a pleasant experience. Hotel public areas still quite brown and depressing. But money being spent with a new lounge/dining/bar area, sauna, and spin dryer (in pool changing rooms). Food quality very good. No rush at meal times and bar food of good quality served all day. Room very clean with comfy mattress and pillows. So, yes, dated in areas but investment happening and long may that continue.
We stayed here for 2 nights (a Friday and a Saturday) with our little girl. Prior to our stay we had to change our room (due to us adding our little girl on to our stay) and the service I recieved over the phone was very helpful and efficient. I had emailed the hotel to let them know we were landing early and if there was a chance for an early check in (I was doubtful) but when we arrived and checked in we was informed that our room was ready! That really gave us a fantastic start to our stay. Our room was a deluxe double and had the most stunning views from our large window. The room was spacious, clean, had a massive comfy bed and a good selection for hot drinks. We needed the sofa bed making up for our little girl so as we were leaving to start exploring I mentioned to the girl on reception and she said she would arrange it straight away, I also enquired about a fridge to keep my little girls milk in and by the time we had got back from our walk the bed was made and a fridge was in the room! Fantastic service!! The hotel itself was great, we found our way around and all the staff we passed said hi. It offers a lot in terms of entertainment; swimming, cinema, bingo and a casino. The cleaners are fantastic and funny, always made a fuss of our little girl which was nice! We took full advantage of the swimming pool which was perfect and the staff there are great. My partner popped down to the casino for 20 minutes while I was getting my little girl to sleep and he said how much he enjoyed himself. He was given vouchers when we checked in which was a nice touch and something different for him. The location of the hotel is perfect, so many lovely local bars and shops and the beach right on its door step. We hopped on a bus to the next village, which runs regularly and stops right outside the hotel. I have reviewed the restaurant separately, but in short, it was fantastic; both the staff and the food for breakfast and dinner, not forgetting the lovely views! My only tiny and very tiny niggle was that we added and paid for a late check out the morning before our departure, and at first they tried to charge us for another night even though we only wanted to check out at 1:30 and was eventually charged £20 even though it is advertised as £15 on their website. Unfortunately when we went to our room on check out day (after normal check out time) our card didnt work and we had to go and find a cleaner to open our room to save having to go all the way down to reception. It perhaps would've been nice when checking out to be asked how our stay was also, as I was ready to tell them just how much we have enjoyed it. However, this hotel is nothing short of fantastic. It offers great value for money, friendly staff, brilliant food, clean spacious rooms, excellent facilities and ideal location. Thank you Palace hotel and casino for a wonderful stay and we really cannot wait to be back, and we're bringing more with us next time!
very pleasant stay, hotel clean and tidy with very pleasant staff. breakfast had a good variety and was hot with nice views of the bay pool and steam room nice but disappointed jacuzzi not working bar area was pleasant with late bar in Casino would recommend this hotel
Stayed between the 10 - 15 Feb. Hotel did not notify that the Jacuzzi & Sauna were not available. Some navigation needed to access the pool, due to work being carried out. The hotel needs some upgrading to support it being a 4*hotel. In our room, the carpet was worn, cigarette burns to the window board, stains on the curtains! Bedside unit broken. Windows dirty. Basic house keeping / Maintenance required. Good seafront location, loved the steam room. The Weight room is small, but usable. Nice pool. Could overall be a lot better. Shame really.
horrible hotel, horrible breakfast, cheap sausages, boiled mushrooms .room was small our room looked out over the back of the hotel and the room stunk of cooking as we were above the restaurant. best western get your act together and do the place up
The staff were friendly and helpful but the overall feel of the building was that it needs refurbishing and updating. Food was fine but probably won't stay here again and wouldn't recommend staying here either.
Room 418 Toilet does not flush ! Views include 3 industrial style refrigerators which purr all night and rev up every hour ! Breakfast? Have eaten better hospital food !!! Trip advisor please do not recommend ! This hotel is an insult to paying costumers ! Beware
New years eve overnight package. Plus - food was good and plentiful, good breakfast. Dinner service was very efficient. Staff we encountered seemed friendly and helpful. Minus - bedroom was well below standard, scruffy and dated. Threadbare carpet and tatty old chairs, curtains that don't cover whole of the window, some lights in the room don't even work, shower was adequate but far from 4 star, the room was desperately in need of an upgrade and makes you feel like your custom isn't welcome really, it certainly doesn't represent good value for money. Nowhere near 4 star by any stretch in my opinion and experience. Poor quality cheap tea, long waits for bar service and the breakfast buffet. We sat in a horrid partitioned area for breakfast. Not recommended.
We did a 3 day Christmas Package at the Best Western Hotel on the Isle of Man, a wonderful experience. The staff were all so helpful, pleasant and hard working. The food was cooked to perfection, all the meals were most enjoyable
Looked tired on arrival .We had sea view room with big sliding doors. had been refurbished, new carpet etc. Had 6 nights there 14-20 Sept. Ate in hotel every night, food excellent buffet, but all fresh and hot. can recommend. All staff in bar and restuarant could not do enough for you . Manager was mingling the whole time and socialising with guests. Would defo go back. Weather was naff but nothing can be done about that. Thanks to all staff for looking after us.
Nice break, room was sea view with balcony on the 4th floor with views across the front. Room was clean enough and quiet and just what we needed. Staff were friendly and the breakfast was good. Room was just a base for us but couldn't complain about it apart from it looking dated from the outside. Would return.
The Best Western Palace hotel & casino is at a great location and if you get a room facing the promenade (like we did) you get a great view. The hotel is also right near a bus stop so it is very convenient. The rooms are a little dated re: amenities. The service desk staff didn't seem to be very caring or enthusiastic. The cleaning staff were very helpful on the other hand. The hotel does have a casino and one can have some good fun there. We didn't use the restaurant/cafe on premises so can't say much about them.
This hotel is not a four star, it at best possible 2/3 star.......4 star prices not cheap to stay in over the summer. The hotel is tried, would say it needs a complete refit. However the more i think about it the hotel needs knocked to the ground and rebuild.little has change in this 1960 realic. Hotel is dark, unattractive reception. Paint crumbling in stairwell. Carpets are old and dirty. Rooms are tried, rooms are only cleaned every three days when you stay in a room. The hotel spa, sauna, wet room had been out of order for 3 months when i stayed. The corner of the pool was out of bounds covered by a builders sheet completing work on leaking roof. There so much i could right, i think the hotel gets away with poor standards due to the fact that Douglas has very few good hotels stock on offer, and there not enough quality accommodation during the busy summer months. I see on social media this morning Douglas to get a new 80 bebroom hotel, cannot come soon enough, isle of man is a lovely place, i was back on the island again after 38 years, sorry to see that the hotels have not moved with the times.
First impressions of hotel are not great, but actually it's a very nice hotel that needs updating. It's in a lovely location right on the seafront, seafront rooms have a lovely view but are noisy mainly due to the sea! The bedroom was clean, bed comfortable, there is no service in the room for 3 days which I don't mind and if you need extra towels you just ask and they arrive immediately. Breakfast was very nice and staff very helpful. Pool also nice.
The hotel is a little tired, but has character. The staff, location, food are all excellent. The hotel is clean and warm and all staff very welcoming. We will definitely be returning to the hotel in the near future.
It's an old hotel badly in need of updating and refurbishment. Our room was tiny with a very cramped bathroom, the shower had no pressure and there was very little room to set things. On the plus side the bath had a shower mat and grab handle - something you dont get in Premier Inn! The room had a safe but no fridge. There was nowhere in the hotel for guests to meet and sit other than in the bar area. Food was OK. Breakfast was the same each day - juice from concentrates and processed bread, good bacon and excellent kippers could be provided on request. The carvery at night was OK and good value. Nice view overlooking Douglas bay. The staff were all very helpful.
Stayed here for one night. There are 4 stars on the wall outside...should be 2. Staff are ignorant,rooms are small and hot with a fan that doesn't cut through the heat. Room was over car park,so noisy had to shut the window.Would not stay here again if you paid me.
I was at the Paragon Restaurant with my mum this past Sunday and we had a fantastic dinner service, from start to finish. The cold starters were fresh and the roast dinner was delicious. I'd like to especially thank the FOH staff, however, for greeting us warmly, seating us down promptly and being incredibly attentive throughout the whole night. The best hotel staff there is on the island! Thank you so much!
Room functional. Hard mattress needed a quilt or topper tosoften it. Shower over bath was weak. Furnishings aged but clean. Overpriced in my opinion. Didn't try the casino facilities as we weren't interested.
This hotel is in need of a very deep clean, especially carpets. In our room hair stuck to our socks, dreadful experience. Pillows very flat 50/60 mm very little stuffing in some. Back rooms noisy from machinery running with window open for ventilation. Quite depressing sadly especially when many best westerns are good.
It's with a heavy heart that I write this review as the staff are absolutely fabulous and so friendly and this is my hotel of choice on the island but this time there were just too many faults to ignore - The television on the room stopped working and it was replaced quickly but the new one was not much better with intermittent signal. The sauna and steam room were BOTH out of order leaving just a pool and jacuzzi . They have reduced the room cleaning to every third day supposedly to ‘respect my privacy' (which prior to the change I could have organised with a do not disturb sign) so under this reduced level of service on a Monday to Friday break my room is cleaned on a Thursday!- not much point when I'm lee ong Friday and to say the reduced level of service is ‘to be if it me we I get more privacy is just an insult!! In addition we are best western diamond members and not so much as a bottle of water in the room never mind an ‘amenity'
Firstly the good things: we had a spacious room (349) with a good sea view, it was clean and comfortable; and the staff were all pleasant and welcoming. Not so good: it is a very tired hotel, faded pictures, chipped paintwork, threadbare carpets, mould in the corners under the window in our room, and very weak Wi-Fi (almost useless). It all seriously needs updating. The food was poor, so we only had one meal in the hotel, but there are excellent dining options in Douglas. The room was only made up every three days, not really good enough. We've stayed in Best Western many times before and this is the worst one by far.
First visit to Isle of Man and overall think we chose well. The hotel as others have described is not particularly attractive from the front and lacks kerb appeal. There is a large car park at the rear which is pay and display I presume for the pool/gym and cinema. The hotel charged us £8 for the 3 nights we stayed which I felt was reasonable. We had opted for a sea front room and was allocated a room on the 4th floor which had a floor to ceiling window with a door opening onto a narrow balcony just large enough to stand on. The views of Douglas bay were breath taking, unfortunately the window seal had blown so the window was steamed up. The room was big enough for the two of us, bright, clean and had all the usual amenities including, tea, coffee tray, shampoo/body wash etc. I noticed the hairdryer wires looked loose fortunately before I needed to use it and a quick chat with reception had it resolved quickly. We ate in the Paragon Restaurant as we were on bed and breakfast and it was great no issues at all very good choice of continental and full english items. We decided to eat in the restaurant one evening which is very good value and again iy is buffet style you can chose from having 1, 2 or 3 courses and we enjoyed it. We also had a take away from on the onsite Chinese restaurant on evening which was great and was warm enough to sit outside at 9pm on their outside tables. We did try our luck at the casino as we were given a couple of vouchers at check in and all the staff we encountered were really friendly, bar prices reasonable unfortunately we did feel the slot machines were some of the oldest we have come across in a long time (more arcade type still paying out in pound coins) but good fun. Would definitely recommend the hotel and will return.
Sadly this hotel is very dated it doesn't seem to have changed in the years I have been staying here. The staff are surly and obviously don't enjoy their jobs (one was quite abrupt and rude to a guest waiting to be attended too). I had an issue with the booking made through Booking.com called the hotel, followed by two emails no one bothered to come back to me resulting in me having to pay for an extra night and breakfast for 5 days I didn't eat. The policy of this hotel is only to service the bedrooms every 3 days unless you request at reception each morning; there is no mention of this policy when you make the booking. Poor value for money
although the hotel is a little dated the service, pool and staff were excellent. We stayed for 4 nights and had a great time. 10 min walk to Douglas town, recommended eateries Barbary Coast, Naadu Indian. Also worth a drink at the Sefton Hotel on the way into the town.
On arrival I reminded reception I had two autistic young men which I had booked a twin room for them.We had been told they had to change rooms for one night but it turned out they were moved three times in two days .Second day they were checked out and were told their room wouldnt be available until three.They were checked out at 11 am.On questioning reception they apparently had no knowledge of any special needs.Travel agent and myself had made sure they were aware of autism.Needless to say the boys were confused and upset.Receptionist I have to say needs a lot of training especially be made aware to not roll her eyes and mutter at a paying guest who has every right to be upset.On leaving our ferry wasnt until 7.30 in the evening.Manager said we could stay to noon at the latest.11.20 reception phoned the room and told us we were twenty minutes over our time.when I explained we were allowed to stay until twelve.She went to check and the next thing the line went dead she had hung up.We had just had enough our luggage was already in the car so we left the room.On the way out I spoke to the manager told him this was was the second time the hotel had messed up Of course I got the apologies.This was my son and his friend's first real holiday.As a mum I was so glad my son who is 18 had decided to come with us.Not the best first experience .This was our 5th wedding anniversary and because we had spent our three day honeymoon in the hotel.On arrival five years ago we were given keys to a room which on request was meant to be seaview and a double room.The room we got was overlooking the car park and it was a twin room.On speaking to reception housekeeping came and pushed the two beds together.On the sunday afternoon we were moved to the requested seaview room.We were due to leave monday morning.I am really disappointed thought the honeymoon had been a genuine mistake but not now after this experience.
A business trip, booked as part of a BA ‘Holiday' for one night only. The deluxe room looked over the front, which was pleasant enough and everything in the room worked as it should, though the window was only a tilting type and the only available air on, apart from a fan in the wardrobe. As previous commentators have noted, the walls are paper-thin and noise can be a nuisance. The hotel looks grotesque from the outside, which means that being inside, at least you don't have to look at it ! Overall the place is tired, exhausted in fact and it really could do with a complete refurb. Having said that, the bed and bathrooms were adequate and clean. Breakfast was so-so. All self-service, which means dried out products, though the plates etc were cleared away quickly enough. Just about 3 stars then, but I wouldn't go back.
A last minute trip to the Island for our Wedding Anniversary,this place has pretty much become our 'go to' place when we are there since our visit in 1977,mainly due to it's large car park. No car with us this time so I did consider booking somewhere nearer the town centre but nowhere came near the price for a sea front room which we find essential in Douglas! We were in room 201,unusual for us we usually seem to be in rooms as far from reception as you can go! The room was large & bright,it seemed to have been recently decorated but still had the fixtures & fittings which have been there for some years,we just love having the balcony opening up with the view over Douglas Bay. Down points would have to be that the place is showing it's age,the bed in our room seemed small,shame as there is plenty of room for a King Size in there & a new system to us where your room is only serviced every 3 days,didn't really cause us any problems as we were always able to get anything we wanted from the Room Attendant or from Reception. We ate in the Paragon Restaurant one night,we both had the Manx Broth & The Moroccan Lamb Tagine,it was all delicious! We were on a Bed & Breakfast arrangement,Best Western had an offer on of 'Free Breakfast' when we booked,it was excellent,buffet style with Kippers,Poached Eggs or Porridge available to order,ezxcellent food although curiously it cost £20 extra for the Free Breakfast so not really free but great value for money for the 2 of us for 4 days!
A piece of plastic rubbish was under the table on arrival and still here after room had been 'cleaned' on 3 occasions! by the time we left. Intermittent shower pressure most mornings in with equipment that could have been changed to a walk-in facility decades ago. Visit was for transport festival only. Much better hotels in other European countries.
A good location 2/3rds along the bay from the Sea Terminal and a bus/tram stop outside. Although not an attractive building on the outside, it gives good quality food and accommodation on the inside with the added advantage of a good leisure pool and fitness centre. Excellent value for money, quality breakfast and very efficient staff.
I had the best stay in this hotel. All the staff were genuinely lovely people. Be warned - the Deluxe rooms are adjoining rooms and have connecting doors to the room next door, so they're designed for families. You can hear everything - and I mean everything. The door is not sound proof. I complained to the manager who was fantastic. The hotel was full which meant the only way I could get any sleep was to be moved to a downgraded room. I didn't care. Peace and quiet are more important to me than views and decor. I was also given free breakfasts for the duration of my stay. The food is absolutely delicious. Breakfast and dinner are buffet style and the food is as good as you would cook yourself. I treated myself to room service (why not?!) and the presentation of my meal was excellent. The casino was fantastic. Locals use it too as it's the only casino on the Isle of Man. A wonderful atmosphere with great staff too who are genuinely friendly and always have a chat. The hotel also has a gym, a swimming pool, a jacuzzi, a cinema and other excellent facilities. Although my room was downgraded everything was clean and fresh just as it was in the Deluxe room. I honestly couldn't find fault with anything, and for me that's saying something! I will definitely return and thank you to all the staff who made my holiday so special.
Really enjoyed our stay at this hotel, had everything under one roof, room service was great, staff friendly and hotel parking was great for us as we didnt want to leave our car on the front and have to move it every two hours.
This is by far the worst 4 Star ?????? I have ever stayed in . Reception staff offel they don't want to be there not even a hello when you come to hotel or have a good day when you are going out for day . Bedrooms offel very dated small and definitely not 4 star . Rooms cleaned ??? Every 3rd day if you need towels you have to ask. Evening meal alright but again staff seem to have a lot of difficulties understanding what you are saying.Asking for a pot of tea is a big ask I can tell you again this service is not 4 star..spa and gym very dated and in bad need of refurbishment. The Hotel needs to re rate it self 3 star and that's a push. Waste of money .stay away from room 337 and the buzzing noise will never be back to this hotel even for free. All and all on my way home from an offel holiday which I worked all year to pay for . Every thing about this hotel is just 2. 5 star at best don't waste your money . Think before you book. 8 days seemed like 8 weeks . In fauly towers . BEST WESTERN HOTEL YOUR THE WORST I HAVE EVER STAYED IN . On the isle of man
Maybe a bit shabby, probably this Hotel has seen better days, but still, it is a great hotel, rooms are nice and great sea view. Staff is very nice and fast, always polite. Food was also quite accommodating and substantial. We enjoyed our stay here a lot and we would definitely recommend it.
My wife and i have just returned from a seven day holiday at this hotel .. Everything about it was spot on , the sea view room ,the staff ,the breakfast and the 2 evening meals we had in the restaurant ,, We also visited the pool and jacuzzi which was great being able to have a sea view also .. The only downside for us was the lack of musical entertainment ,but we found some in the nearby Rutland and Hydro hotels .. Thank you for a very enjoyable stay ... Ian And Christina
Good location. Great gentleman on reception. Great breakfast staff. Bar menus decent, though not advertised in hotel, only the restaurant menu is. Room clean enough, though bathroom bit grimy. Carpets need updated, pool, jacuzzi good, tho be aware you need to pay a deposit for a towel which we were not advised of.
I booked a ‘deluxe' room which was certainly not deluxe. The furniture was marked the bathroom was dirty/dusty the grouting needed changing and the wall marked.. it certainly needs some TLC in 3 days we saw no cleaners
A great place to stay if you are visiting the Isle of Man. The staff are fantastic, very pleasant and helpful. Good quality breakfast, with a wide choice. Only makes down as the decor could do with updating away from the bar etc, but very clean.
Staff at this hotel were all lovely and helpful especially Cindy on reception and one of the night time duty managers (didn't get his name but from Liverpool) Casino staff working the tables were also very friendly as were the bar staff in the casino and normal restaurant. Food was really nice in the restaurant. We had the pizza, burger, jacket potato, salads(on different days) The morning breakfast was delicious buffet style The room was good double bed, with tv and little office table, bathroom with shower over the bath (little difficult to work out the taps) Great stay! Would recommend as close to the ferry terminal and the centre. Would definitely recommend visiting the Manx museum whilst in Douglas
My wife, daughter, son-in-law and I went there to celebrate the New Year. Monica the manager was oustanding nothing was too much trouble. Food, hotel and entertainment were brilliant. Will be going again this year.
It was a nice couple of days stay in this hotel, attending a New Years Eve party too. The location is not bad. Facing the promenade and the sea. The casino is small. I think you have to get some sort of a membership to use the Casino. The hotel is on the older side and charming in a way. The rooms are normal size for European standards and I had a good nights sleep. The reception is pretty friendly and so are most of the staff. A health club is attached to the hotel and it has a pool, a gym, a sauna and jacuzzi. The front of the hotel facing the promenade has a Chinese restaurant and shops. The hotel is within walking distance of the city of Douglas. If you like to walk, you could walk to almost any location in Douglas. The sunrise view from the room was soothing to the eye and spectacular. In the morning you will catch a lot of folks walking with their dogs on the beach.
Excellent value for money, Hotel staff helpful and courteous. Meals well presented and food of a high standard. Enjoyed use of the leisure facility: good-sized pool, jacuzzi, steam and sauna rooms. Drink prices very reasonable.
Good quality hotel, i paid extra for a sea view and glad we did as i got a beautiful sunrise. The hotel room was very cold when I first got in it and found the radiator was totally full of air, so I spent 10 minutes venting it all out and then it was toasty hot, I know my 35 years as an heating engineer would come in useful at some point. The room, bed and pillows were clean and comfy but the bathroom was very cramped, especially when sat on the toilet. The shower curtain was fitted halfway across the bath so showering space was very limited. Free Wi-Fi was ok but not very fast. Breakfast was very good and plentiful so didn't go hungry. All in all it was a good clean hotel and I would stay again if passing.
Had to say this, just checked in at the Palace Best western Douglas. After a long journey and a rocky crossing what you need is a friendly smile, happy,welcoming face, and that is exactly what i got. Cindy is amazing!!! Just what a hotel needs at front of house, to the point im going to cancel my rooms in another hotel later in week and staying here!! Lol.. Thank you Cindy xx
We booked the winter special deal, and paid extra for a sea view room, as a birthday treat for me… The hotel itself is a bit dated but our stay was faultless - 3 course evening meal, overnight stay in an immaculately clean room and an excellent breakfast, couldn't ask for more for the price! Will definitely take advantage of this deal again.
I stayed in room 218 for 3 nights. The room smelt funky. The toilet bowl was messy. Shower head and taps unclean. Safe wasn't initially working. I was staying 3 nights doing TT things with mates so couldn't be bothered changing rooms. Breakie snd Bar perfect
The hotel is a little out dated the curtains was ripped, the carpet was disgusting, the room it self was old fashioned, the shower was like what my nan had at home hotels are supposed to be luxurious there was nothing luxurious about this and the food was like military food, Wi-Fi didn't even work, mattress was hard as bricks. There was dust everywhere. The whole place needs a refurbishment Very old fashioned and out dated
When u have to go to the spa in the hotel to shower cause one in the room has no pressure is not on other than that it's great bar man Tim is amazing mostly nice staff trainee receptionist needs a lot more work
A(n) hotel of two halves. To be honest I didn't pay but was booked following a flight cancellation. Quite simply the best room and best view of the hotels I have had in the Island. The room was modern lodge style, ie you wouldn't say it had atmosphere but did have space. It was clean and well maintained. Overall the hotel is ok but getting on and from the outside an aesthetic disaster. The hotel is let down by its restaurant which used to be good. It is now largely a buffet and managed a quite awful lasagne. This perhaps reflects the split of guests - oldies eating in and bikers eating out. Breakfast was quite the weakest on the Island. But its well above average on accommodation.
This hotel is not highly rated. While we accept most hotels would have suffered due to the Pandemic, the lack of investment here stems from decades ago. The beds/mattresses are in a shocking state and should have been upgraded a long time ago! The rest of the hotel could do with a thorough clean and refurbishment, although we did get the feeling this was accepted as a Isle of Man norm, I'm not sure
We booked a long weekend for 6 adults to watch the Manx Grand Prix. Perfect location for exploring and getting transport to view the TT course. Hotel was a little tired decor-wise. Staff were lovely and helpful, excet there was a member of staff at breakfast that was rude to a colleague in front of us, which we thought was very uncalled for and unnecessary, especially in front of us. Breakfast food was lovely, nice selection. Room was clean.
Booked this last year for the classic TT, overall a really good choice,breakfast buffet was excellent,car park good and free for motorcycles , rooms clean,facilities great,the pool,and steam room was great to chill after being on the bike all day , easy to find , good atmosphere in bar and prices pretty good, would definitely stay again,only gripe , the mattress on my bed was I think last used in Papillon by Steve McQueen , it was terrible ,about 3inch thick and very uncomfortable , hotel is in need a good refurb but for a motorcycling jaunt with the lads it was perfect , as were the staff
Stayed at this hotel whilst on a Shearings/Leger Tour. Our room overlooked the sea with french windows, lovely view. Everything you would need in a room even an iron and ironing board. Everywhere very clean, room was cleaned when we left the notice Please Clean. The dining room was large catering just for the tour, food good and plentiful with hot plates (which you don't find everywhere) the staff couldn't do enough for you always pleasant and a credit to the hotel. All in all a good hotel, yes it does need refurbishment, but that didn't deter from the stay that we had and would go again if we wanted to go back, the main restaurant looked very nice overlooking the sea.
Lovely clean room with great sea view and excellent room service . Good breakfast with large choice and friendly staff . Brilliant bar and restaurant with nice food at reasonable prices and same friendly staff . Large car park at the rear of the building .Only one small criticism NO hot water only Luke Warm so ditch the bath and silly plastic shower curtain ( which sticks to you) and install a shower cubicle . Would recommend staying here.
really nice hotel friendly staff nothing to much trouble for them the young people in the dinning room really helpful and understanding ,fantastic food could not fault it . would recommend this hotel to anybody looking to travel around the island young or old.
Had a lovely trip and found it to be a good base for exploring. The decor was slightly dated but it was very clean. The staff were friendly and breakfasts provided a good choice and quality. Swimming pool and leisure facilities excellent. We will happily return.
Nice hotel , could really do with a facelift. Breakfast was very good plenty of choice. Evening meal was not the best. The soup and the cold meats were quite good, but the main course was far from good. It was extremely warm when we were there, but could not leave the window open at night because of the large very noisy fans outside our windows. Great location.
It was 20 degrees but the underfloor heating was on! The window only opened two inches.No other ventilation.It was like trying to sleep in a sauna!The public areas look down-at-heel but the room was clean.
Although the food was excellent overall the hotel would benefit from a refurb as some of the general public areas were looking shabby. The carpet in the corridor was threadbare, in our room the carpet was OK but the bit over the pipe work was different. To be honest that was the biggest issue how run down the hotel both inside and out didn't look inviting
The Best Western Palace Hotel & Casino is in a great location overlooking Douglas Bay, the hotel itself is a bit tired in it's appearance and could do with a bit of investment in decorations etc. This was the base for our 7 day exploration of the Isle of Man, it is perfectly located walking distance from the centre of Douglas and far enough out for parking to not be an issue if the hotel car park is full. There are (as with many hotels) good and bad parts to this review: The bad: as mentioned it is a bit tired, restaurant service can be a bit haphazard sometimes fully attentive at others we were left with used plates from previous courses of the meal piling up on our table. We felt the evening restaurant menu was poor with a choice of 3 dishes plus a fish and a vegetarian option. We ended up eating out most nights. Staff asking if you would like a drink but not bothering to present the wine list - I've always been a bit rubbish at telepathy so I had to ask what I had a choice of... The internet drove me mad, randomly logging you out and forgetting the access credentials, I spent more time logging in than using the sevice - stick with 4G! The Good: The room was big (not massive) sufficient for two, well appointed and clean. Housekeeping were excellent all cheerful with nothing too much trouble. The price was good, certainly on a par for the standard of hotel. The Breakfast choices were very good - especially the Manx Kippers option which were cooked just as we like them In summary go with reasonable expectations and you shouldn't be dissapointed, the Ritz it aint but as a mid priced hotel it's fine..
Don't judge a book by its cover.....or a hotel. Yes this hotel does look a bit dated and shabby on the outside but its not like that on the inside - lovely room, lovely bar, superb breakfast and a gorgeous swimming pool with a view to die for. We've stayed here twice now and will be back!
Plus points - great location, helpful staff, good food both in the hotel and the Majestic Chinese restaurant below, and a friendly bar. But it is such a tired looking hotel, both from the front and particularly the back. The standard room was small, and therefore so was the bed. And there still wasn't room for a side table on both sides of the bed. VERY thin walls / interlocking doors, carpet in the room and in the corridors was in poor condition, and there was constant noise throughout the night from the air conditioning - presumably for the casino. The internet signal was fine, but having to prompt devices to forget the connection each day and then re - register and then re - insert the code isn't terribly convenient.
We booked this hotel for it's closeness to the promenade in Douglas and that it had a pool as we as a family really enjoy a hotel pool together. However on arriving at the hotel it was a shock to see the hotel and not in a good way. The photos online do not reflect the reality. This hotel is stuck the 80's and very much in need of a cosmetic overhaul. For a hotel that houses a casino, which we did visit and enjoyed, it should really have the look of style and sophistication. This hotel looked shabby and dirty. There were parts of the hotel that did look good but all in all it does need a revamp. Our rooms were comfortable and the en-suite bathrooms were clean. All staff that we encountered were extremely welcoming and friendly. In particular I mention Chrissie in the restaurant at breakfast. Breakfast was good with a variety cereals, yoghurts, muffins, croissants all lovely but the cooked breakfast was just alright. The sausages mostly were tasteless and lukewarm and the fried eggs rubbery. Although that said I did order poached eggs, one of the days, which were perfect. Coffee was also lovely. We did not eat in the hotel restaurant but did eat at the Chinese Restaurant located on the ground floor - the Majestic Chinese Restaurant. The food there was lovely as was the inside of the restaurant. The outside again as with the hotel needed an update. If I had taken photos I would be posting them but unfortunately I did not take any photos of the hotel. If we were to visit the Isle of Man I can say that I wouldn't be visiting this hotel again. On one night we visited the Empress Hotel and we very impressed with it's decor both inside and out. If we were to return I would look at staying at that hotel.
The hotel is a little sad but was better than I expected from previous reviews. We had a seaviw room which was clean not spotless . Carpet stank which affected the room Beds comfortable Shower was weary Breakfast very good , bar food good , food in private dining room average and to think an animal died for the beef that was served Staff pleasant and helpful Needs money spending on it then it would be good .It is not expensive
Our room was at the back of the hotel, right above an extractor fan which trundled away noisily till midnight despite being told it would go off at 10. Our room was spotless inside despite the faded curtains and wear worn carpet, though the outside of the windows were filthy The tables in the bar were often left laden with empty plates and glasses and were sticky. The barman were untidy, if you could find one. One barman came to move a table and took great care walking around a chip that had been dropped on the floor instead of picking it up. We were in a coach group and had a private dining room but we were wedged into tables that were not big enough . The food was nice but repetitive and one of our party opted for the fish option, only to have to wait over an hour for it. The staff were untrained and would start clearing one table only to move to another before it was finished. If I had not been to a Best Western before that was a far better standard, I would certainly think twice about using one again.
This allegedly 4* venue is well past it's best. Dodgy hot water, dodgy WIFI, overcrowded breakfast restaurant, no guest lounge, heavily promoted health club not even in the same building, no smoking rooms smelled of cigarettes, reception and housekeeping phones not answered. Great location, good breakfast, good sea view.
This older Best Western is over due a make over. A big sea front hotel with great veiws across the bay (from the front of the hotel) and rubbish bin/ car park veiws from the back rooms, so get a front one ! Small resturant (for the hotel size) and a small bar to match. Was not expecting it to be "buffet" eating, but it was, food was OK. Bar service was on and off due to there being only one person on duty most of the time. Rooms are "old style" Best Western and in need of an update. The pushed together twins to make a king, was confortable enough and the linen was clean and serviceable. Rooms not very well sound proofed and the windows are long past their sell by date. Curtains did not stop the sun coming in during the early morning ! Why they have not installed a fix for the shower curtain, I have no idea, it was a cuddle every time. Shower it self, poor. Did not use the casino, or health club, but had nice meal in the attached chinese resturant.
this hotel food is exellent the staff very helpful in the restuart so are the lady that clean the room it in a good position to town keep up the good work a very busy hotel tony mbe this is the first time since covd been away long distance the tram railway is easy to walk to and the railway is good
The thing that makes this hotel is the staff everyone we have met has been helpful and friendly, they really do go above and beyond. If it wasn't for them you wouldn't be so forgiving for how dated and tired the hotel is looking. It desperately needs updated which is a real shame as it has the potential to be something far better than what it currently is. Breakfast is a buffet, the kitchen will make you poached eggs, Manx kippers and porridge on request. There is plenty of choice and everything on the buffet which is cooked was hot which I sometimes find isn't always the case on buffets. The bedrooms whilst clean could do with a lick of paint and updated. The housekeepers are fantastic they gave my son plenty of extra biscuits and took time to have a chat with him. Often forgotten and over looked for how hard they work. The swimming pool is a great size and has lovely views over Douglas bay. Just don't go at 7am and swim where the old lady with the swim hat clearly usually does as she will shout at you and tell you to get out of her way. Clearly thinks she owns the place. I would stay at this hotel again because we regularly come up the TT and the staff are so fantastic. Update the hotel and I would stay out of TT. Currently off to stay at the sister hotel The Sefton for the rest of our stay and see how that compares.
When we drove up to the hotel, my heart sank a little. The hotel and casino looked very tired and to be honest a little tatty from the outside. However when we booked in the staff were very friendly and helpful and the room was very comfortable. The food was very good and the serving staff were great. There is also a really good Chinese restaurant attached. the swimming pool is good, and the hotel location is just a brisk walk from Douglas town centre, a cinema is right by as well. All in all an enjoyable stay and would recommend. If only Best Western just invested in a lick of paint on the outside and updated a bit inside it would be great.
We stayed here for three nights. Our room was small but fairly comfortable. Carpet and beds very old and threadbare. No electric plug by bedside so bit annoying to put your phone further away. Breakfast was good. Staff were all pleasant. We would stay again but price needs to be reduced to reflect the hotel.
My bedroom was meant for two people but there was only one drawer each for all our clothes.. The decor was tired looking throughout the hotel and the carpet in my room was worn in places. There was no table service in the restaurant, even for dinner. The dinner menu was limited and uninspiring. If you wanted a healthy breakfast instead of the fry-up on the buffet you could order from the kitchen but again the choice was extremely limited. My poached eggs on toast came with two quarters of unbuttered toast. Definitely not 4* service and the hotel should be down-graded to 3*.
Nice hotel though in need of some decorating. No lounge or comfy seating just bar and restaurant which was disappointing. Staff helpful and friendly. Overall a nice place and for the price we paid it was good value.
Staff are fantastic, the food is also fantastic but the decor and carpets whilst clean are very tired. I'm from the IOM and remember this hotel when it was new and it's sad to see it now please refurb management
Friendly welcoming hotel that is child friendly. The pool had opening times that allowed children access during the day from 10 until 7 and full access at weekends plenty of time to get in a daily swim. The family room offers great value when travelling with one child.
All but one member of staff we met were brilliant and couldn't do enough for us, friendly, helpful and made the stay very enjoyable from an efficient late check in after a late ferry to Chrissy who looked after us at breakfast brilliantly. The only member of staff we met who didn't meet these high standards was the make South African Restaurant Manager who rudely made my wife wait whilst he went past first. The rooms were very small for the 4 Star stature of the Hotel and was more of Blackpool proportion sized rooms, the bath a horrible shape you couldn't stand flat in with a poorly positioned shower curtain that wrapped round you every time you tried to use the week inadequate shower. The room however was clean and nearly practical even though beds and pillows weren't the comfiest. We only ate food in the hotel at breakfast but on the whole this was reasonable and a good way to start the day with the only off putting feature was at 10am on the dot the Chef taking food away even before some people had finished with items, also wearing A TT Hoody whilst doing this wasn't too professional. The poached eggs were brilliant, even fried eggs left under the hot plate were some of the best I've had from this great variety buffet. Now to a pet hate, many hotels charge for parking because they've sold off the use of their car parks to an independent firm however this hotel owned the car park and used it to squeeze another £4/day out of guests and whilst this may have been mentioned in the small print on their website we booked through booking.com and no mention was made. Just left a sour taste. Overall an enjoyable stay and would stay again but know now exactly what to expect.
A lovely place to stay Rooms are clean staff friendly rooms with view are excellent A free 5 Casino bet could land you a free stay if you were lucky Overall a must visit Very close to town centre shops restaurants etc!
Stayed at this hotel for third time because of the views across Douglas Bay, the foodm buffet breakfast which is superb and the friendliness and relaxed atmosphere. Also nice swimming pool and spa. Plentiful parking.
Second time staying here, second time just as good as the first. Staff are very friendly and the quality of food was excellent. Only thing I'd say is it could do with a bit of a revamp in reception area
Stayed for a midweek family break with the kids. First time on the island and hotel. Wonderful experience, great food and room, staff so friendly and helpful. Particular shout out to Monika, Simon and Gareth. Will definitely be going back!
Very convenient and good value for Half Board on a business stay. Good central location, staff excellent and good value. Hotel fabric is rather tired and in places decor is rather dark and dated. Carpets are quite worn, but made up by friendly, helpful staff, cleanliness, and good value meals etc. Better to park on the road than in the car park which is £4.00 for 24 hrs.
Stayed on a dinner, bed & breakfast deal with my wife and friends of ours which was unbelievable value for money. The food at dinner was delicious, the staff particularly in the restaurant were excellent, and breakfast the next day was equally as good. The hotel is in need of a facelift and money needs to be spent on the property but it is clean and we had great sea views from our room. The leisure facilities are more than adequate for a few nights' stay and overall I couldn't fault the hotel apart from it needs refurbishing hence only 4 and not 5 stars!
We found the hotel to be fine for a short break, a little bit tired and dated in parts and in need of a refurb. However the rooms were clean and a decent size, the pool is large with great views over the bay. Breakfast is superb and we thought the staff were wonderful. Would probably stay again.
These have been hard times we should all now be embracing smiling and warmth this hotel still has a lot of catching up to do. My first trip to the Ilse of Man in a long time I really enjoyed it. The hotel is central and was a good base overlooking the sea. It is in need of smartening up and gives off a drab feeling. Its title gives an impression of quality but the price did not deliver
I stayed here for 9 nights alongside my 1 year old son. I felt very comfortable and when requests were put to the staff, they were amazing at meeting these. I love having access to the pool, although i feel there needs to be more clear information as to opening times for babies and children. i took my son to the spa one night to be told we couldn't go in as it was 7pm. I wouldn't have minded had it been clearer. i have stayed here many times and likely will continue to do so. there does need to be some investment into the general hotel itself, but overall it is very clean.
Last time I stayed at this hotel was fourth yeas ago then it was a five star hotel. It may not be so now but it is situated right on the sea front and the views are great the breakfast is good must try the kippers the staff are all very helpful
This is our 3rd time here. We come over for a pool event with the IPA. Always enjoy our stay, staff are great, nothing too much trouble. Nice view of the sea at breakfast. Food is fine, good selection Overall just a great weekend had every time.. Thanks and see you in November again
My wife and I booked for our anniversary, the staff were polite and helpful. The hotel has certainly seen better days. The seating in the bar area was worn out and uncomfortable, the room and corridors smelt and had paint flaking off with prevalent damp. In my option this hotel requires a major revamp before guests should be allowed to stay. The evening meal was good but the breakfast was poor to say the least This is not a hotel I would recommend or re-visit
I have just booked for 3 nights, after 1 night i have checked out and moved hotels. The room was filthy i changed rooms only to find the 2nd room was even worst. The whole hotel is run down and shambolic, the spa facility is dirty and unkept shocking shame on you Best Western
We booked for a party of seven 4adults and three children Excellent service, and excellent meal, staff were fantastic nothing was too much trouble even going to get one of my grandaughter and ice cream instead of cake for her sweet after lunch, but the on a whole it was a loverly day , considering what the island was going though Covid wise , but the best of it was we had one grandaughter Who has learning difficulties and the staff where fantastic with her even going and getting a spare seat for her to put her doll on so thank you palace hotel first class service we will be back again this year for either Christmas Day or New Year's Day Sue Wells and Vickie Thomas Douglas
My dad and I stayed in this hotel for four nights in November, and it had everything we needed for our stay. The on-site gym and swimming pool was a big selling point for us, given that this is one of only two hotels in Douglas to have these facilities. The staff were friendly and accommodating, while the food was consistently excellent too. As others have said, the decor is a bit outdated and the building could do with a lick of paint here and there, but we left with no complaints after our stay.
Weekend deal - B&B, Dinner and Room all included bargain really nice & clean and good food and service - shame the bar was shut :( Would recommend for the weekend deal anyway at least Restaurant discounted the additional cost of a steak as wasn't quite cooked to order which was very kind of them
Good Location but a very dilapidated, sad and run down hotel. Rooms were dirty be careful not to drop anything as it comes back up covered in dirt and hair. Bed valances were torn and visibly dirty. Broken curtains. Internet works well we had no trouble streaming. Shower was very dated but worked well. Bathroom old and shabby like the room. Staff were friendly and tried hard to help. Had to move to three different rooms before found one that didn't smell or have dirty, old, torn bedding. Best Western shame on you for charging what you do for this property it is very run down. Please do not book this until they update it.
Visiting a Holiday season Hotel out of season is always likely to not show the venue in its best light, and this one was certainly no exception out of season ! An idyllic location slightly tarnished by unexceptional front of house staffing who displayed nothing particulalrly bad, but also nothing exceptionally praiseworthy.
This stay was very good value for money,. After reading reviews on Tripadvisor I felt a little concerned- I needn't have worried. The room was lovely- very clean with everything I needed. The bed was very comfortable with good quality linen and bathroom very clean and in good condition with plenty of fluffy towels. Covid restrictions meant the room wasn't attended during my stay but this wasn't a problem and if I needed anything extra it was available Only minor criticism was that the leather sofa was a little tired looking - but very comfortable! . Room staff were keen to offer any extra beverages as needed. The breakfast was plentiful and with a good choice and waiting staff very helpful. Thanks to all for an enjoyable stay.
I've been here with my family for two days. Enough for visit the island itself. Bad weather so most of the time we were at the hotel. Will for sure appreciate the amazing check in of the receptionist on 17 October in the early morning. We arrived at 6am with our little son and he manage to get us a room at least to sleep few hours till our room wasn't ready. 5 stars only for him. For the rest is a bit no. The rooms itself are good just that the carpets are old so you feel like there are a million of germs inside there especially if you are walking from bathroom to bedroom and you don't have any flip flop. Horrible. Cleaning service quiet good, at least they try their best. Food of restaurant didn't manage to try. One last thing the receptions of the pool are quiet rude, expecially second day that the pool was under some work and it supposed to be open from morning till 5pm came there at 10 at the girl just was in about to trough me outside showing me a paper that there was a lesson of some lady's inside till 12. Okay I say can you activate at least the card so I will come back at 12. She say in arrogant way NO you need to come back and also to sign. Is okay to explain at least in a nice way but how she explain to me was so rude that so nice to share. There were some items for my kid for swim but obviously it was a no to take them due that were only for customers of the gym, and so of the swimming pool. The average of the hotel itself is 3 stars but also could be less.
Plenty of excellent amenities, pool ,gym ,casino ,restaurants , cinema, bingo. At a reasonable price. Rooms need updated as carpet worn and thread bare in places. Outside looks dated and run down. Staff and services excellent.
Enjoying a well needed break in Douglas The rooms are clean with really comfortable beds giving a good nights sleep The food in the restraunt is excellent with first class service especially from Chrissy and Lynn at breakfast whom nothing was too much trouble The evening meals were top notch showing a good chef and kitchen staff and again the restraunt staff were excellent Looking forward to returning before Xmas Well done everybody and thank you I can thoroughly recommend that people ignore the negative reviews and give this hotel a try they will not be disappointed
This is a nice hotel, it's big, warm and comfortable and even includes a car park. Other hotels will tell you there is plenty of free on-road parking, however, getting a space is just about impossible. 0ur room was a suite, it was huge with a large separate lounge area and a nice sized bedroom and of course a bathroom. The room was quite dated and really could do with a refurb. Or even just new furniture to replace the worn-out park benches. The hotel has a nice restaurant and the food is really quite good all be it a little expensive. That said, we ate there every night. The thing that did stand out more than anything else for me was the staff. Everyone was so friendly and helpful and couldn't do enough for you. Nothing was too much trouble and that also include the lovely room cleaners. They were also very friendly and polite and helpful. But one lady really stood out for us and it turns out it was the first shift of her new job. That was a lady called Millie, she was lovely, friendly and polite. She came over to our table during our dinner to ask if everything was ok and make sure we had everything we needed and ended up chatting with us for a few minutes. She was brilliant and will be a great asset to this hotel. So to sum up, a nice hotel with nice rooms and facilities and wonderful staff. The only thing that stopped me from going 5 stars is the dated rooms. I highly recommend this hotel
The food and leisure facilities were excellent although the room decor needed updating. Happy friendly staff where on hand throughout. Excellent family friendly hotel. The rooms were a bit hot during the night although a fan was provided in the room.
Great weekend at the palace , yes it's a little dated and when you arrive !!! Not the best arrival in a taxi ,maybe a tidy up of the car park and outside entrance is long overdue !! However the cheerful friendly staff on arrival where wonderful , our room was immaculate, beds really comfy and the sea view wonderful , breakfast was plentiful hot and delicious, and the servers where all friendly and given how busy it was kept the flow of guest moving wonderfully . The pool and spa facilities are more than adequate for a swim , sauna and jacuzzis !! Which in a wet rainy day is welcome .. great position on the prom ,buses outside are amazing and take you all over the island all in all great stay thanks guys
My parents brought me up in the belief that if one could not find anything nice to write about something or somewhere, one should write nothing. So that's the end of that review then! Sorry, but this hotel is truly dire!
Booked bed and breakfast deal, food was lovely well worth it . Had a deluxe double with sea view. Plenty of tea coffee, hot chocolate even bottles of water, complimentary toiletries too. The only thing i can fault it was the lack of sockets in the room. The sockets were on one side of the room so you couldn't charge your phone up by the bedside which was a pain when you are using them as an alarm. We were given a £5 voucher for roulette in the casino on check in. was a bit disappointed in the casino hardly any tables were working and seemed a bit boring, if you sat at the table you couldn't see what was happening on the roulette wheel so there was much atmosphere.
Very run down but price was reasonable. Food in restaurant was good . Staff nice also. Pity this place was let go so much . Could be a fine hotel if a few quid was spent on a face lift. Pool was nice but that's about it
Great location/views, hard working polite professional staff. Great food, nice public area, lovely indoor swimming pool and fitness suite. The rooms are spotless and comfortable, with all the expected amenities - tea/coffee, TV, internet, steam iron, hair dryer etc however all rooms are tired and much in need of a makeover. Sea view rooms are worth the extra money. They are slightly bigger, have a patio door / balcony and the most wonderful views of Douglas Bay.
From the time we got to the Palace Hotel to the time we left the experience was second to none. Rooms not large, but adequate. Clean and tidy. Food was amazing, particularly the evening buffet, which was a colourful explosion of fruit, cold meats, cold fish, various salads and much, much more. Staff very professional and courteous. Nothing was too much trouble for them.
Popped over to the island for a few days relaxing and that is exactly what we had. Great hotel, excellent food and super staff. The casino was a naughty distraction from a nice stroll along the promenade. Tough choice
Wish they could do the room and consider people visting and want to stay in a nice place. I have used many other Best Western, this is the worse I have come accross. Don't bother to get a sea view room, window was so dirty didn't really want to stand near it. Very hot , no aircondittioner only a small fan, very disappointed to what i paid
Last stayed here when it was a Hilton, a long time ago. Yes, the grand dame is showing her age so I won't repeat previous reviewers but what a wonderful place it still is. Breathtaking views, great food and clean, comfortable rooms. Outstanding staff are the key attraction, especially Monika and Chrissy - unfailingly friendly and professional. Nothing was too much trouble. Can't wait to return!
We have come to the Isle of Man on our 1st holiday since December 2019. For a couple who will typically travel overseas 3 - 4 times a year, this is a very anticipated break. We chose this hotel due to location, cost, flexibility on cancellation policy and quite importantly, for us car parking. As other reviewers have mentioned the hotel is incredibly tired and very overdue an upgrade. The telephones in the room still have the name of the restaurant that left when Hilton did!! If proper care and attention is given to the rooms and public areas, this hotel could shine again. The hotels location is wonderful, it is a 10 minute walk into Douglas centre. The walk is along the prom, which again will be wonderful once finished!!! As a rule we like to try different restaurants whilst we are on holiday, but I do have to say that the food at the hotel is truly yummy. I have been spoilt by their hand cut chips, all other hand cut chips will be judged by their standard from now on! We have only eaten at the bar, not in the restaurant. The bar it self is quite bleugh, no atmosphere, and fairly surly bar staff. Our serious issue has been with the car parking situation!!! As mentioned at the start of the review this was terribly important to us as we had come by ferry with our car in order to see the island. We had read that the car park had to be paid for, so this was not a surprise. We were pleasantly surprised that you were able to pay for 5 days parking at reception (GBP15.00) As we are from the ‘home counties' this seemed incredibly reasonable to us. HOWEVER, not once during the booking or checking in process were we advised that there was a classic car show happening on the island and that the Best Western was one of the main hotels. We were very surprised on the Wednesday they started to cordone off a vast majority of the car park for the vintage cars, leaving very little to no room for normal 2020 models. We have paid the GBP15.00 and are now in the position that for the next 2 days we will be scared to use the car for fear of not being able to park on our return. Poor show Best Western, very poor show. In closing…will we return to the Isle of Man…most definitely. Will we stay at the Best Western, at this moment in time probably not.
Tired? You will be... but hopefully not as tired as this old Dutchess... the penny pinching starts with the plethora of big yellow parking signs demanding a pound to park at the hotel (day rate is £4 for hotel guests)... and the 'shabby cheap' theme is subtly carried through to the rest of the hotel... Bare minimum to meet requirements... no aircon in the room, shabby decor, the bathroom would not look out of place in a 70's sitcom... the extractor fans going added a new dimension to the ambience... Ate at their Chinese takeaway... bland taste not improved by the branded soy sauce bottle that had been filled with cheap brown liquid. The lovely waitress did acknowledge this and brought an actual bottle from the kitchen... to be fair, the service was good, the price not too bad for a sit down meal...but the food was certainly not worth it. We left before our second night ... the manager was fair and agreed to refund us.
The hotel is as usual got a great location and this time I had a sea view. At night I could hear the waves crashing. Good gym and food great, good for access to town and other amenities. Next time I may very well use the casino facilities
Stayed here before about 5/6 years ago and the hotel hasn't changed much since then it's ready for a refit . Saying that the location is ideal on the seafront with parking and the spa and swimming and gym are a big plus . The food is very good , fresh vegetables and nicely cooked meats. The beds are very comfortable and well stocked toiletries.The only downside this visit was we had to ask if we needed the room serviced and ask for towel changes and any tea/coffee replenished. All this due to COVID restrictions Everyone we encountered were very polite and helpful and we will definitely be coming back in the future.
Have just had a 4 night stay at this hotel, not up to Best Western standards, and definitely not up to 4 star standard. In need of some TLC. The rooms are clean but, ever so small, and very hot, the windows are very restrictive in opening and don't . allow any fresh air into the rooms. We where on a half board basis, the food was plentiful, hot, and ample. The best point about it is the staff, friendly, helpful and very professional. Enjoyed the Isle of Man.
This hotel is on the prom and has local buses that stop outside the door. They take you into town or out to the electrical train. Sea view rooms are better as back rooms will get noise from fans from the kitchens.
It might be a 60's monstrosity of a building but it could certainly look a lot better with some investment! It needs painting on the outside, it's looking extremely tired and unfortunately it doesn't get any better inside. Decor in public areas is dark and unwelcoming, there's a really horrible dark carpet and inadequate lighting. The carpet in my room was worn out in two places, the decor again needs completely updating, the wood was also worn out in the furniture. I had a room with a balcony overlooking the sea however you can't even sit on the balcony so it's such a wasted opportunity! The doors to the balcony could be moved a foot inside the room (it can take it as there's a huge step taking up that amount of room anyway) so that the balcony could have a table and chairs, which is what you expect from a balcony! The views are amazing and if there were tables and chairs on the balconies the hotel would also look better from the outside. The windows were filthy and obviously had not been cleaned inside or out for a long time. There was all black mould on the door frames when you opened the door to the balcony to get some air in (the rooms are quite hot). My stay was not really that cheap and didn't include breakfast so overall it was disappointing and I would not recommend this place. It's positives are the sea views and that it's just a short walk to the electric railway station, there are also bus stops right outside for getting to the airport. I didn't use the restaurant or swimming pool so can't comment on those facilities.
Cheap accommodation and absolutely nothing at all wrong with our room or our stay. Stayed here many times before ( I've previously reviewed this hotel) and I've never had a bad stay. Would definitely recommend it as value for good money . Also unfortunately my mobile phone broke on Friday night which had my flight boarding card and nhs vaccination QR codes on them. I went to reception early Saturday morning and a very very good looking lady logged into my emails on reception computer and printed me my aircraft boarding pass. Very grateful and thank you.
The hotel is in a great location, right on the sea front. We had a sea view room and this gave us great views looking out over Douglas Bay.The rooms are very good and the buffet breakfast is excellent with a wide range of hot and cold choices.
The hotel is nicely situated overlooking Douglas Bay, a short walk (10 minutes) from the town centre and away from the major roadworks/promenade rebuilding going on at the moment. There is a large pay and display car park at the rear, £4 per day, the very friendly and helpful lady on reception sorted out the windscreen ticket for me. Strangely the main entrance is at the rear, next to the car park. Don't be put off by the negative reviews about the dated appearance of this hotel. Yes the outside appearance and public areas could do with updating, but this is not the case in the rooms. The room was nicely decorated and very comfortable, with all of the necessary amenities. I was at the back of the hotel, overlooking the car park. No problem with noise noise, except when a bin lorry arrived at 6 a.m. The breakfast was a buffet style. The hot food was nicely cooked and there was a good selection of fruit, cereals, pastries etc. and the best thing was the view of the bay through the large windows in the dining room. I made good use of the really nice swimming pool, there is also a jacuzzi, steam room and sauna. Use a round £1 Manx coin for the locker. The dinner menu in the Paragon restaurant is quite limiting. It is a carvery/buffet with 3 main dishes plus one vegetarian and one fish option and help yourself to vegetables. The food was tasty and nicely cooked and reasonable value for money. All of the staff in the restaurant were friendly, helpful and attentive. I would happily revisit this hotel.
Great location on promenade, friendly staff, good rates, excellent food. Free Internet although the connection can be weak in bedrooms and some areas of hotel. Casino open until late every night. Rooms smart and tidy.
Excellent service, friendly staff, a pleasure to stay there, would highly recommend this hotel to anyone wishing to stay on the Isle of Man, well placed for sightseeing and the ferry terminal, lots of places to eat away from hotel if only booking bed & breakfast
Old, tired and very unattractive exterior both front and back. Nothing for children to do. It's only saving grace is the fabulous staff who go out of their way to be helpful. However I still wouldn't stay there again.
Although the rooms at the Palace are a bit tired, it doesn't detract from the overall experience. They are very clean. The staff are very good and the stay was excellent. The food is always of the highest quality.
Ensure you get a Seaview room (not only for the view but its also much quieter than the back) Really happy with the standard of pur room, friendliness of staff and quality breakfast. The pool is worth a visit too.
the hotel needed a good updating. the rooms were small but clean not much space for hanging clothes.the food was good.the hotel is good walk from the shops.. the resort itself is being updated (the promenade) if you like to walk
Hotel is very clean, breakfast is very good, frontage and reception area in need of update. Hopefully the seafront work will be completed soon which will make the walk into town more pleasant. Casino is very good experience . Chinese restaurant also very good.
Great hotel situated on Douglas seafront. Good access and staff are very very helpful. Rooms are a little dated, but clean. Food is fantastic, carvery ever evening and buffet for breakfast. All in all a great place to stay for a visit to the Rock
We have been going the hotel for this past 10 years and would not go anywhere else. We have always had an excellent time with very friendly customer friendly staff. The food is first class and well presented. We would have no hesitation in recommending the hotel to anyone.
I would recommend the Best Western as it is really central to shops, bars & restaurants all within walking distance from the hotel, there is also a bus service which runs frequently along the front/prom
The hotel is opposite the beach and not too far from town. The staff were all really friendly and helpful. The bedrooms were clean and spacious. The balconies could do with a good clean but the view of the sea is gorgeous. The only thing the whole hotel needs is a coat of paint as it looks a bit tired, but, definitely good value for money and would stay there again.
I love coming back to this hotel, the staff are very friendly and helpful. My room is always at the back of the hotel so the views are not so good and there is a slight noise from the air conditioning units, it is not loud but it is there, the rooms are always clean and tidy with plenty of tea coffee biscuits etc, the bathroom is well stocked with soap shower jells etc but the curtain over the bath does attack me every time I have a shower. I travel all over Europe and the UK with my job so for me to say this is very important: This place is in my top 5 places to eat anywhere in the world, the food is fantastic, well cooked well presented, loads of it etc etc.
No air conditioning. Bar selection poor and no comfortable seating in the hotel I have been to many hotel but have never experienced no seating area only uncomfortable dining chairs to sit on. Also no information about breakfast selection, plenty of normal selection but we had to ask for kippers but when they arrived they where basically inedible
Following BW's usual MO, this probably used to be a great hotel. It was really everything you'd expect from a BW hotel. Firstly the staff were great, friendly and attentive. I hate to focus on the negatives in a review, but I suppose it's purpose is to inform. Apparently the sea view rooms were lovely (some of our party had them) and easy to cool with their sliding balcony door. I am willing to cut some slack given that it was one of the hottest weeks ever, but our room (car park facing) was so hot it was just not funny. Having a tilt-only window that opened barely 2 inches at the top made it impossible to generate any kind of draught, but at least there was a small desk fan there to blow the hot air around. The only advantage to the heat is that I had to sleep on top of the duvet which gave me some padding from the mattress. Now I don't mind a firm mattress, but Fred Flintstone would have complained about this one. Moving rooms to a sea-fronted one was not an option as I needed an interconnecting room with my kids. The room, in general, was nice enough. Sockets near the bed would have been useful for overnight phone charging, but unfortunately none. The bathroom was tired - old grout (not dirty or mouldy though, just weathered and worn), old fixtures, old tiles, old lights, rusty screws, etc. Nothing I haven't seen at every other BW hotel I've stayed in to be fair. At least the water temperature and pressure were good. I think it's a bit cheeky to charge guests for parking when they own the car park and there's no shortage of spaces. Externally the hotel is a bit of a bombsite. Classic 60s architecture (i.e. a concrete box) in desperate need of a paint job. The entrance on the Promenade is really uninviting, and in the car park you have the pleasure of walking past the bins to get to reception. At the rear is the Palace Cinema - I'm not sure if it's park of the hotel complex, it likely was part of the original build as it's the same drab colour and build materials - and also the remnants of at least two other drab buildings lost to time. The in-house Chinese restaurant was actually really nice yet it's really unappealing from the outside which is a shame. So tips for anyone thinking of staying there: - Get a sea view room. - If there's any possibility of it being warm and sunny, do not even consider a room at the back. - Eat breakfast at a cafe in town. - If you can get an air-conditioned hotel for the same price, go there.
Only given 4 stars because there is no Air Con. This is a very good hotel for service,food and room(Seaview is a must) The only negative is the lack of Air Conditioning which is a must now a days. A quiet lounge would be nice.
The Palace hotel is my first choice when visiting the Isle Man due to it' friendly staff, excellent food and facilities, Realty good value for money. I've been visiting the Isle for Man for 20 years and it is good to know that I depend on the Palace to provide my accommodation and food needs and let me get on with enjoying my holiday. Next years booking has been made and I'm looking forward to returning.
The Hotel is a little tired, but great location, breakfast and dinner is really good and the staff are really friendly and helpful, There's a lot of building work going on along the promenade. But that's no fault of the Hotel.
This hotel is ideal for a winter vacation as the heating will not turn off. We were there on some of the hottest days of the year and the heating was on. If the window was open to have a breeze the kitchen extractor fans made such a noice we were kept awake all night. When we complained we were told to keep the curtains closed and there was a fan in the wardrobe. The hotel is sadly in need of upgrading.On the plus side the food was excellent and plenty of it. Staff were friendly, our room was comfortable, a good location for the ferry.
Booked for the 2020 transport festival, which was cancelled. We were still interested in a holiday without the festival, but access to the island at all was then ruled out. We were refused a refund even though they couldn't supply what we had paid for, so we agreed to roll the booking over to the 2021 transport festival dates. This has also been cancelled, and visiting the island also ruled out UFN - but still they are refusing to refund and trying to fob us off with another change of dates.
Staycation at the third attempt, but got there. All staff very helpful and very friendly. Meals were excellent and very well presented. Parts of the Hotel are dated and needs upgraded which i understand is in hand
Best Western - pros &cons It's a lovely location with incredible views. Staff are attentive and not in a corner chatting to each other. Food was incredible! Huge portions, I ordered fillet steak and shocked at the size of it! So delicious, peppercorn sauce fab too! I think they provide a fab service of the pool & gym access throughout your stay! The pool is an ok size small but with fab sauna rooms & steam rooms which are accessible. However limited if you have a disability with inability to use stairs (just something noticed as an overview). I would say it needs a revamp though, looks tired & dusty. The room when it got warm had a dusty smell too it. I think it needs a fresh lick of paint and changing the picture frames etc. Mainly in the corridor of the rooms. Bathroom was very small if you're anything over 5'8” your knees will be in the bath. Overall I would definitely stay again, but would love to see a little revamp when back open and running in full.
This is my go to hotel in Douglas every stay. Stayed in this hotel on the offer for dinner bed and breakfast. The food in the restaurant was beautiful and the staff were friendly and very helpful. The room was clean and spacious. Tv Kettle tea/ coffee, ironing board, iron, hair dryer and bathroom essentials. The decor is in need of an upgrade but it wouldn't put me off staying here again.
We stayed two nights on the £79 per night offer deal they have been running. Excellent value for money, you can't beat it. The food was very nice and the staff were great. The hotel itself is dated and the beds are very hard but the breakfast and dinner meals balanced out the whole experience.
We booked for our daughter for a birthday treat, everything was perfect in every department, due to covid this trip was a month late but they kept in contact and arranging a new date to book. The leisure facility's were perfect, food was amazing and staff above and beyond polite and helpful.
Stayed one night for the special offer Diner Bed and full English breakfast. Rooms spotless. Food excellent with plenty of choice both for evening meal and breakfast. Due to Covid the tables in the dining room were well delegates and all the public areas were well ventilated
Food was excellent and room was comfortable. The spa facilities and pool were a huge bonus. We stayed in a Sea View Suite (247) as we were staying with our 3 year old - he loved the sofa bed! Bathroom basic, and water not particularly hot but water pressure good. Overall we slept well.
Stayed here to celebrate a birthday. We had two rooms (linked together) with a seaview. The rooms were large - big double bed for us and a twin for the kids. Couldn't really fault the room, although the shower could have done with a bit more pressure. After a nice dip in the pool we had a fantastic buffet dinner. Loads of delicious food on offer and as this was a Dinner, B&B stay, there was nothing extra to pay (apart from the drinks). The staff at the end wouldn't even let me pay a tip. An excellent breakfast in the morning - eat all you want buffet - with a lovely view of the (rough!) sea. The staff were fantastic and helpful at all times. One of the only negatives was the lack of any nibbles at the bar in the evening - no peanuts, olives or crisps! Why not? Great stay overall and we'll be going again soon.
Fantastic night . Food was excellent, group played 80s music up dancing all night piper at midnight . Over night stay rooms clean and basic but bed very comfy . Breakfast ok . Staff in this hotel are the best nothing too much trouble . Would do this one again
So many good points...food, service, location, swimming pool etc., and good value. Let me be honest, I am one who isn't afraid to be critical when it is needed. However, real praise is due to staff and management at The Palace. The only minor niggle I have is the over bath showers are awful. Better to have modern shower units. But would it put me off coming again? No, it would not. Excellent.
Easy check in and check out. Make sure you have 50p's for the parking, does not take cards and would not accept pound coins. Currently £4 for 24 hours. Room comfortable and clean, though a little dated. Recommend staying here.
A great value for money. We will be back. We took the kids the second time and they loved it. The only thing that would be good is if there were bigger family rooms. The kids had to share the sofa bed but they are too old for that.
We had a group booking of 27 for the Christmas party night and some of us stayed overnight too. Myself and my partner have stayed quite a few nights this year and have always had a pleasant stay. Food has always been great and staff very attentive.
We had a great overnight stay at the palace, staff were friendly and helpful, leisure facilities were good and the food was great, we had let the staff know in advance as 3 of our party have dietary requirements and there was plenty to choose from at dinner in the restaurant. The breakfast was good too but could have been even better if the sausages were gluten free!
Despite Covid19 restrictions the staff were extremely friendly and helpful. The room was clean and fresh and thank you for the biscuits to co with my tea/coffee. Despite a skeleton crew in the kitchen the food was excellent, well prepared and well presented. My thanks to everyone for making my stay so comfortable.
What value for money! Close to the prom and with a casino onsite, including a £5 voucher, this is such a good staycation idea if you can't travel, or really good for visitors too. Dinner, bed and breakfast is included for £79.50. Dinner is a very generous carvery with so much choice. There was a plentiful amount of seafood and cold meat on offer too. Desserts were good and there was plenty choice. Breakfast included a continental offering and a full English buffet. There is also a pool and gym on site to use. Rooms could use some updating but were spotlessly clean. Overall the value is superb. Friendly team on hand too, with many good people but Steve and Rowena
Excellent staycation last weekend, enjoyed our stay Staff excellent and food choices very good Looking forward to going back Highly recommend the location and facilities on offer Casino fun Parking easy
We stayed here for two nights as a birthday and wedding anniversary celebration with family including two young children . We ate in the carvery the first night and the in house Chinese the second . We also used the pool and jacuzzi which was part of the deal for guests it was lovely and very warm. We had such an amazing time the food was delicious particularly the Chinese where we were a party of 15 ! The staff are just so helpful and always so cheerful . There was a large Ball being held on the second night but this did not effect our stay whatsoever it was all managed so efficiently . Excellent value for money and will definitely return again .
We stayed overnight with our friends for my Husband's birthday last month. The food was really good and the restaurant staff were very helpful and professional and did everything they could to ensure that we had a brilliant night, which we did. What is letting this hotel down is that the rooms look shabby and neither our friends nor ours were clean and the bathroom was not maintained to a good standard. Furthermore a card containing money was handed in at the desk and mysteriously disappeared even though the hotel has CCTV. Even now, over six weeks later, no one has returned our messages and given an explanation of what had happened. This makes you wonder are all the staff trustworthy I think the manager is answerable to this and should have given us an explanation by now as to what has gone wrong
Stayed at the Palace for one night and room was fine, but basic and adequate for our stay. Comfortable bed, with tea and Coffee, and biscuits provided, plus hair dryer and good lighting and pleasant and warm, with air con.
This was the 8th event of this type we have held at the Best Western Palace Hotel and Casino. We cannot fault the staff from Reception to Katie who looks after all the events. Chris Swinden and his amazing team who take care of the food are exceptional. We had over 200 guests at our event and the standard of the food was 10/10 . Massive thanks to Keith, Tom and the other lovely lad who helped prepare the room and made sure everything was just right. We have 2 more of these events booked at the Palace for 2021 and to be honest wouldn't dream of going anywhere else! Stayed overnight room was spotless with fabulous views. This hotel has the best position on Douglas Promenade. Breakfast was spot on and lots of it. Highly recommended.
We spent a Saturday night at the Palace Hotel (Best Western) for a function. We couldn't fault the friendly staff, the cleanliness, & the food was very good, both at the dinner & at the morning breakfast . The view from our balcony room was superb. The hotel was also very busy, & it is great to see it being supported by so many locals, especially during these difficult times. The pool & leisure facilities looked good but we didn't use them. What a shame then that our room was so shabby & in need of refurbishment. A ripped chair, worn carpet, & a stained bed. The rest of the furniture was scuffed & quite tatty too. On enquiring with others staying there ours wasn't the only room like that. It's a hotel that definitely needs upgrading. We paid £10 extra for a room overlooking the bay & it was well worth it as the view is amazing, but again the small balcony was grubby & needed power washing & weeding! Another point worth stating is that in the present Covid-19 conditions the hand sanitiser dispensers were all empty, each with a note attached saying to go to reception if you wanted to use one. Not very good when you exit the lift after pushing buttons many other people would have touched in a day. Parking is £4 for 24 hours but it's free at the front of the hotel on the promenade, & you can enter from the front of the building even though the rather uncaring girl at the "slots & bingo" venue there told us we had to walk around the back & through the car park to reception. We didn't , the entrance was just a few yards away on the other side of the Chinese restaurant. On returning to inform her of this she first argued that we should have used the car park entrance & when I pointed out that the door we used had signage for reception she had a "couldn't care less" attitude - the only unprofessional & unfriendly member of staff that we encountered, all of the others were excellent. I'm not sure I'd stay there again as there are other quality hotels within easy walking distance.
Stayed for 2 nights, the first night being the summer offer of dinner bed and breakfast. The food was amazing. Soup for starters was Stilton and broccoli and it was very tasty. The main course was carvery with great choice and everything was cooked to perfection. The sweets choices were different types of cake, cheesecake fruit and cheeses. All staff in the hotel were friendly and helpful. The room was double with sea view and had everything you needed, tea coffee making facilities, biscuits etc. Hair dryer, ironing board, the bathroom had soap shampoo conditioner and shower gel The hotel throughout was spotlessly clean and although dated in place that doesn't take anything away from this being a great hotel.
We have used Best Western IOM for our past several trips to visit family on the island, we where due to go around Easter of this year, due to Covid travel restrictions where put in place and the hotel was closed over our booked dates, the hotel flat out refused a refund, it was a very stressful time let alone having to deal with this company taking our money for a service they did not provide.
Just back from a one night staycation offer at £79 for dinner bed and breakfast, although we upgraded to a sea view room for £10. Whilst the hotel is somewhat dated it was spotless throughout and the bed was very comfortable. The huge glass doors leading to small balcony offered a beautiful view of Douglas bay. Three course buffet style dinner was delicious and fresh with so much choice. The service was very good too. We had a little flutter in the casino which was busy and had a good atmosphere. Before dinner we walked to the nearby Queens pub for a couple of drinks which was a nice way to fill in some time. Breakfast was again delicious. The value is unbelievable for the quality and amount of food. We will definitely be back!
Great value for money and a nice break for a night! Staff were all very helpful and evening meal and breakfast were excellent. Very relaxing atmosphere ( we stayed on a Friday night) and we will definitely be back often.
Took advantage of the £79 dinner, bed & breakfast and paid £10 to upgrade to the sea view with balcony. This was a must as I sat on the balcony for a few hours. Just big enough to fit the desk chair out there. Room was absolutely fine - tidy, comfy bed, hot powerful shower with toiletries, tea coffee biscuits, iron etc Dinner was amazing but we paid £9.50 each extra to get the Fillet steak instead of the carvery choices. Breakfast was help yourself and again nothing was any trouble for the great staff - very welcoming. Didn't use the pool, gym or casino (was given a £5 voucher to use if we wanted). Got a free bottle of wine brought up to our room when I showed them I'm a Keyworker when we check in. Will be taking advantage of the deal again and is fully recommended.
We had a special offer of £79.00 for dinner bed and breakfast. For an extra £10.00 you get a balcony, well that is what you call it, It was filthy and the hotel really needs updating. The balcony was so small but anyways it was a hot night and with no air-con we were able to have the balcony door open. The food was amazing, the service in the restaurant was second to none. Shame they do not spend some money on it, just a good clean would be sufficient.
Great time out and overnight stay at the place, great location, service great and staff friendly, would recommend, great use of the leisure facilities, overall stay great value, would stay again......
I too had a room booked in the hotel for three nights from Friday 22nd May 2020 as one of a party of 7 people for a birthday party weekend on the island. However following Corona the island went into lockdown with no visitors allowed. The hotel have ignored all communications (via phone call and email) to request a refund and removed my reservation number from the BW system. Even a request to Best Western who then attempted to contact the hotel to request a refund come to nothing so I contacted my Credit Card advisor to explain I've failed to attain the goods I'd paid for and they have refunded my £205 for the booking. i'd recommend others to do the same if they can and avoid this hotel for any future bookings.
Booked in and paid up front. Despite being closed they refused refund so I requested chargeback aginst my card and my transaction was reversed. You can do this on credit or debit card. Will never book again.
They are terrible. Refusing to refund advance booking fees without any contact is just so wrong. This is my money for a 3 night stay that they can't honour as they are shut. On any level why do they think they are entitled to take my hard earned cash and keep it? I've cost them nothing. No room no food no cleaning. What other business can take your money and give you nothing? You can't go in a restaurant and pay up front to be told we're not going to serve you but we are keeping your money! Wrong wrong wrong
Booking was never cancelled. The hotel is shut. I was never contacted. Booked the hotel after the announcement by the WHO of the PHEIC (Public Health Emergency of International Concern) on 30/01/20. Therefore I will be pursuing a full refund despite the advice that the Sefton Group who own the hotel are not giving them. Best Western have been completely useless. They are nothing more than a booking service.
I booked to stay at this hotel at the end of this month. A journey from South East to visit. No one is travelling due to Corona and it is out of my hands that the event I was due to attend was cancelled. I was charged at the time I booked last November 2019 although was advised payment would not be until nearer the time. I have contacted the hotel and requested a refund or if I could postpone the dates and move the booking - they have declined both stating it's non refundable and refuse to move the booking - I need to cancel and rebook and lose my money. Not impressed !
Booked a room for midweek break in May on a no cancel, no refund booking.In normal times if I didn't turn up I would expect to loose my money if I couldn't make it.But these are normal times. Contacted hotel to see if we could rearrange dates for later in the year and they are saying they will not refund or rearrange my booking. What a great way to attract future tourists to the island. They have got no empathy with what is happening at the moment out there. It's not the money, it's the stance they are taking. HOPE YOU ARE LISTING GREAT WESTERN Money grabbers. Midlander
Didnt cancel, but the hotel was closed , no refund, nothing, unable to switch dates at IOM or any other Best Western. Paid a lot of money thought i was supporting the UK in a difficult time. Never used Ryanir after the Ash cloud will never use Best Western again..
My son and I had booked a weekend stay at this hotel but due to the restrictions the Manx government had put in place preventing travel to the island due to the Coronavirus I phoned and spoke to Claire [---] (one of the directors) I asked if I could change the booking for a later date and I would be willing to pay any additional charges. She told me a categorical NO and I would loose all my money. This is blatant profiteering during these unprecedented times that may become a criminal offence. I would not recommend this type of hospitality; mercenary and in humane when we are all supposed to be pulling together.
Booked for May for a family now cancelled wedding. However the IOM Gov have now enforced no visits to the Island for non-residents, due to the pandemic of COVID19. I am trying to get a full refund for these exceptional circumstances but received this from booking.com. While the hotel has contacted me directly, they still won't agree to a full refund at this point and are waiting for further instructions from the government and if they're prepared to financially support them...and that folks is all this hotel is interested in, making money! After this treatment, it's a hotel to avoid for me in the future.
I had a booking for 23rd March which (due to the Manx Government ban, on all non residents traveling to the Isle of Man), I was unable to attend. The T's & C's on my confirmation advised the booking could not be cancelled and was non-amendable. I contacted the Hotel, explained the situation and asked if I could re-book or get a refund. I was told they were sticking to their T's & C's and would not re-book me for a later date, or refund the money taken. Thanks to their fantastic 'Customer Service' I won't be using Best Western again EVER! If there had been a way to give zero, I would have used it.
rooms clean and well laid outwith all facilities the food in the restaurant was very good and plentiful service good staff very helpful the hotel as a casino if you wish to use it also a cinema and health club facilities
Tried to cancel booking because of current situation with Covid 19 virus. But Hotel will not refund because Its a non refundable booking.Would of thought in current circumstances they would be a bit more flexible given what is happening out here.
The hotel is comfortable and very accommodating to any requests. The pool area is great and the views on the sea view rooms are stunning. The staff are extremely friendly and helpful! Especially Rowena and Ewa who were exceptionally kind and professional. Their politeness and friendly manner is something that could be embraced by other establishment's staff that I have stayed at!
We only stayed for one night but we had a great time and a good laugh. From a great check in with Rowena, she is spot on, all the info and answered any questions. She is friendly and lively, but still professional. Rooms are great, a little tired in some areas. Bar/Restaurant really good and the portions are big. Casino was a laugh and the girl's even won some money. The pool is lovely, clean, immaculate. Great location. Highly recommended.
An initial 3 day business trip that lasted a week turned out to be a refreshing break indeed. The hotel itself is clean and comfortable, the casino was good and I spent a couple nights playing some of the games. Food was amazing, I never had the breakfast but I had the carvery a few times which was fantastic. The ocean view room was fantastic to wake up to in the morning and enjoy a nice coffee. All staff were great but the Highlight of the trip was a very pleasant staff member working on reception, Rowena, I can't thank her enough for the service provided and the lovely smile everyday.
the Palace was the place to be. It was an upmarket hotel and quite sophisticated nightspot by IOM standards. Probably the only thing that has changed is my expectation. Certainly the room I was in was a bit retro, with a few idiosyncrasies, and the public areas are a bit tired. But d'you know what? I was very pleased I stayed there, even though it was for a family funeral and I was severely jet-lagged. That's because the people were, without exception, top notch, always friendly and helpful. The welcome from Rowena was outstanding. The breakfast buffet was excellent. And while I didn't even enter the casino or pool, it's a bonus that I could. Car parking was easy, even if not free (and when you look at Douglas prom, you'll see why that's important). If you stay at the weekend you'll possibly encounter some rambunctious locals; the walls aren't thick! But it's a lively place which was just what I needed. No shortage of cheaper places to stay, possibly offering a similar in-room experience, but as an all round package the Palace was great value.
Stayed here for one night in early February after our flight was cancelled due to a storm. Although not luxury and a bit dated as others have said, the room was comfortable and we found the double bed and linens especially so. At the Paragon Restaurant for dinner, we were only allowed to order from the main menu (not the bar menu) with our airline voucher/credit and there was only one vegetarian option. Bobbi was at the desk and kindly offered to ask the chef if he could do anything else, which he was. Later when I asked for a little simple food for my baby, she was happy to oblige. I was waiting for the food (whilst having the baby in a carrier) and she offered to have it brought up to our room so I wouldn't have to wait and juggle it on my own. I was ever so grateful! The breakfast in the morning was great; lots of options and tasty and again friendly staff who helped out with a high chair. Would consider staying again just for the nice staff!
This hotel is one of my favourites on the island. Staff are extremely friendly, the food is excellent and the rooms are usually lovely and spacious. We stayed here on Sunday for one of the amazing dinner, bed and breakfast deals. We payed an extra £10 to have a sea view. We were given a room on the top floor quite near the lift which is always a good thing. When we got into our room, I noticed straight away that the bed wasn't a double, it was a 4 foot bed. My husband had been working all morning and just wanted to relax so I didn't want to make a fuss. With hindsight, I wish I would have complained. I slept on the edge of the bed all night and at 6.15am decided to get up as I was so uncomfortable. My husband sleeps on his back so he was 'fine" I mentioned it to the receptionist at check out. Next time I will check the room has a proper double bed before I book.
Nice hotel, great view, lovely food. Shame about the noise from the function room at night. Cant fault the staff they were all lovely and helpful. I didnt complain about the noise as it was completely out of their control. It was just a shame our room was directly above the function room. We had breakfast each morning which was outstanding. Bathroom was a bit grotty, room was lovely and clean, great view of the ocean
Room was spotless and bed extremely comfortable. Great bath/shower, no problems with water pressure. Food, overall, was excellent, apart from the carvery roast beef which was like shoe leather and I literally could not cut it or eat it. Such a shame as the rest of the food was wonderful.
we stayed here as we were attending a relatives funeral. (from 06/02/2020) We could not stay with family. We got delayed a couple of days due to storm Ciara. We stayed B&B in a twin room. The beds were the most uncomfortable beds I have ever tried to sleep in (hard and could feel every spring ) Unfortunately the ferry was cancelled when we were due to return so booked another night (should have gone elsewhere really as we usually stay at another hotel close by ....lesson learned) We stayed here as there was a car park and as the promenade is being renovated so parking is difficult. **Could not believe they charge £4.00 per day to park there - what a rip off. (should have stayed at our fave hotel around the corner as parking was not a problem really at this time of year - another lesson learned).The hotel is in need of a major revamp or demolishing and start again. Rooms are outdated. Bathroom has a bath (for extremely short people under 4 foot) with a shower over. there were towels and accessories (weirdly we had a couple of bottles of shampoo + conditioner and a bottle of conditioner - no shower or bath stuff but luckily brought my own) The best thing about the stay was breakfast - very helpful staff and good food. also on the plus side was the pool but only got to use this after we re booked as was closed for our initial stay due to maintenance... The man on the desk was extremely helpful and he did help us with our delay for returning home.. the woman on the desk was opposite. We were worried and tried to ask her but she wouldn't even make eye contact - very abrupt with an upside down smile..would we stay here again.NO. We will pay less and stay at our fave place or 2nd or 3rd or even 4th fave place (tried a lot of places with having family on the island and visiting a lot) I would rate this hotel 1 star for sleep quality and 3 star for the rest.
Our plane landed at 8am, when we arrived at the hotel we were told we could have our room straight away which was a bonus as we thought we would have to wait until 2pm check in time. Very clean hotel, Rooms cleaned everyday, clean towels everyday for me the bed was too hard, but that's a personal thing. Excellent staff nothing was too much trouble for any of the staff and very courteous. The buffet breakfast is terrific with a good choice of hot and cold food, you have to order the poached eggs and the Manx Kippers which are superb.
All in all, a good value hotel, good sized clean rooms,with very friendly staff and good food from the carvery restaurant,and all this for for a reasonable price. Check in and Check out both completed very efficiently and professionally.
Great Customer Service the building just needs some TLC especially back of hotel. Reception could do with some renovation. Staff friendly and helpful and could not do enough to help. Sea view was fab so location great.
I booked this hotel as a treat for my daughter aged 12 very good value for money but was disappointed they had no kids breakfast price which was extra for me as booked room only rate. Pool and spa was nice and relaxing.
Very happy with our stay. Food was great staff were friendly will definitely come again. Pool and casino were also great. Help your self breakfast was good. Enjoyed our sea view room. Room was clean and tidy.
Stayed here for New Year Celebrations - 30 December - Jan 2 2020 Impressed on arrival - personally assisted by Dimmi - Duty Manager to my room with luggage Enjoyed Excellent Carvery Dinner - on two evenings - Roast meats nicely seasoned - tender and moist - Received excellent service on both evenings - Thank you Bobbi & Eve The Health Spa within the Hotel is excellent - Very clean - friendly & helpful staff Special shout out thanks to Bella and Ewa on Reception So impressed with my stay I booked my friend in for his Birthday Treat in March Bella kindly upgraded his room to Seaview - and promised to take good care of him - Ref PAL 015470/1 I am sure he going to have great time On the further strength of the exceptional Hotel I also booked my Nephew & Niece to enjoy a Weekend break next month Ref PAL 015803/1- Great weekend deals to be had Thank you all at Best Western Hotel & Casino for making my visit so memorable and enjoyable Will be back myself soon
This hotel is dated in parts. However, the rooms are a good size and immaculately clean. Breakfast is fantastic. The staff really make this hotel as they are truly fabulous in all areas - reception, restaurant and cleaning staff. Would stay here again without hesitation.
Just spent 4 nights at Best Western in Isle of Man, probably the worst 4 nights sleep in a long time. People running up and down corridors and the mattresses need require changing. Food is of a good standard
Despite calling ahead to ask if I could pay to come and use the spa and being told it was open until 6.00pm. I turned up to be be told by a charmless woman who finally ended her conversation with some friend to serve me to be told ‘we don't do walk ins' no smile no greeting and zero apology for the fact I told her I was misinformed. Surprised considering there were three people using the pool that they wouldn't like to make a little extra revenue on a quiet day, especially as the hotel is so clearly run down and dated in other areas. Appalling lack of customer service and definitely failed at the charm school!
Always a warm welcome and friendly staff great service and value for money , fantastic carvery with plenty of choices breakfasts is my favourite , will go to stay again very soon as it's my first go to hotel on the island.
Stayed here last night on their winter deal, absolutely wonderful 3 course carvery and delicious buffet breakfast this morning, could not fault anything about our stay,from our booking at reception to during our stay and our check out this morning, lovely friendly receptionist didn't get her name (red curly hair)shes a credit to your hotel along with all the waiting staff, lovely clean room with extras like hot chocolate and biscuits to iron and ironing board ,safe, and toiletries,and a beautiful sea view, would definitely stay here again in the near future we cant wait to come back.
Having stayed here several times before, I was naturally excited about reliving my previous excellent experiences. I was not disappointed. Yes the rooms are tired and many fixtures have seen better days, but look at what you're paying? £75 Dinner,bed and breakfast with a £5 betting chip included! What's not to like? I've stayed in 5 star and 2 star and rate hotels on how much I've paid and do I believe I have received value for money. Always feel I get that here.
Good value for the money. Excellent location, all amenities nearby, including the ferry. Nice restaurants and bars . Check out too slow, without any apparent reason, but still recommend for work or leasure.
We've stayed here several towns using the winter break deal. Always upgrade to a sea view and for £85 dinner, bed & breakfast for 2 people you can't go wrong. The food is delicious with a 3 course carvery included and self service hot breakfast served until 11am. The staff are very friendly and helpful. We will be booking again in March before the deal ends.
The check-in welcome was warm and provided most of the information about the facilities in the hotel. Breakfast was excellent and the room comfortable if not over-exciting. The Wifi worked well. Very good value for the price paid. The only whinge is that it is about a mile from the city centre.
Fabulous hotel in a fabulous location You can't go wrong with this BW . From check in too check out nothing was to much trouble. Breakfast and the staff were amazing housekeeping faultless and reception on the ball
We visit my elderly aunt as often as we can and always have a fantastic time at the hotel. It offers value for money and the winter deal is amazing. The meals are fantastic and the staff very helpful and polite.
Friendly staff. Meals were very good. and excellent value. Room was clean and comfortable, a bit dated but fine. Enjoyed a flutter in the Casino and overall a very pleasent stay and would definately use again.
The hotel is situated in a lovely location on the promenade and is not far from the ferry terminal. The room was comfortable with nice toiletries, hot chocolate and biscuits provided. It is in need of some refurbishment, but hotels like these which I call ‘faded splendour' have their own charm! The food was excellent, there was plenty to eat at breakfast and I can recommend the carvery. The staff were really helpful and friendly especially Rowena, on reception. All in all a very good stay and I will definitely stay here when I visit again.
Booked a sea view room, large room with floor to ceiling sliding windows onto juliet balcony stunning sunrises over the entire bay. Friendly staff and wonderful food - breakfasts help yourself buffet with masses of choice and dinner was excellent, again help yourself to starters and desserts. Some of decor a little dated, but everywhere clean welcoming. Excellent for a few days away on this pretty island and well placed for electric trams and horse trams (which run on the promenade outside the hotel ). For those who wish to keep fit there is also a nice pool and gym, not to mention a little flutter in the casino.At the rear of the hotel is a cinema, a few shops and plenty parking.
First mark is 4/5 for the hotel. Sure it's showing signs of age but everything needed was provided in a clean and warm room. Second mark 5/5 for the exceptionally friendly staff who use old school formality with up to date charm to make them some of the most welcoming I've come across for many a year. Well done.
The Palace was once the place to go, alas it bears the scars of a bygone era of tourism. The hotel looks very tired and is ready for a complete refurbishment program. The room was adequate size, clean and for a one night stopover served its purpose.
When we looked online to book the hotel this came up as one of the cheapest which we were surprised as it had a swimming pool, jacuzzi & casino in which were great for us. Parking was easy in the large car park at the back of the hotel (although we did have to pay. £16 I think it was for 4 nights). The room was very nice. Nice to get hot chocolate & biscuits which you don't get in a lot of hotels these days. We had a nice room overlooking the sea. There is a Chinese restaurant within the hotel which also offers a takeaway and that was very good. Breakfast was excellent with lots of choice & good service from the staff We were given vouchers for free drinks in the casino so we went in & the casino was very good All round a very good hotel & very good value
Just had a great weekend stay in the palace Isle of man.staff were very good from reception to cleaners food good and good choice.suggest a sea view room worth the extra.would return to this place again
This hotel is dated but don't let the exterior put you off. The rooms are exceptional value - sea view for £55 out of season. It has everything you need. 24 hour room service, great food. Only downside is the external appearance.
Just had another 3 night break at the Best Western Palace. Our room was clean, comfortable and warm. Great food and very friendly, helpful staff all at a reasonable price. It's worth upgrading to a sea view room.
Without exception we found the staff first class, very friendly and attentive. The food and standard of service in the restaurant were first class and we enjoyed a good night's sleep in a very comfortable bed.
Nice room. Fab sea views. Comfy bed. Warm and cosy. Nice telly and decent hairdryer. Good internet. Rubbish shower. Great carvery and lovely breakfast. Nice friendly staff. Decent swim pool-warming with lovely sea views and sun beds.
We had a fantastic few days of sight seeing, eating and drinking based at The Palace Hotel. The staff are friendly and helpful, great breakfasts and if you book a room on the front you get great views.
Enjoyed 4 lovely days here with my son and husband. Everywhere including the large and peaceful swimming area was very clean. There was lots to do in the hotel and round about, although we did resist the draw of the casino. Breakfast was ample. They cooked us kippers, veggie sausages and poached eggs to order. All the staff were helpful and friendly. The public areas and the outside are all worn and need updating but the rooms are large enough and very comfortable. Thank you everyone who made our stay so special.
I recently stayed here for the 2nd time, I would not pass this hotel by, the location is ideal, Food great, Friendliness of the staff are fantastic and one of very few hotels with onsite parking within Douglas Promenade, health suite, chinese restaurant and Casino all on site making facilities excellent even a 2 screen cinema. Some of the Public areas need some painting, but the rooms are clean, tidy and fresh which is all you need, last time i was here i came with my wife and this time alone so it does suit couples and solo travellers.
Our room was modern and clean with good brewing facilities. Good bar and excellent breakfast. However our room was at the back overlooking the big car park and noise went on all night and early in the morning. This meant we never got a good nights sleep.
Lovely Seaview room, very nicely decorated and comfortable bed. Hotel looks very dated from the outside and inside the reception area. Don't let that put you off. Couldn't fault the staff or service. Would definitely recommend staying here. Nice pool and spa area.
Having stayed here for one night only we found the hotel to be tired and dated and need of reinvestment.Staff very friendly , breakfast very good with a good choice, The beds were uncomfortable, disappointing and for a best Western hotel , wouldn't stay here again and unfortunately wouldn't recommend the hotel .
My wife and I last visited the IOM some 35 years ago so we felt it was time to go back We chose the Best Western Palace as we have always had good stays in their Hotels The Palace was no exception living up to our expectations with a lovely room overlooking the sea and some fantastic staff at reception and in the Restaurant The housekeeping staff are also superb Well done everyone 5* service
Stayed for a mixture of business and leisure. The Function/Meeting rooms are very tired with dirty walls and carpet, ripped curtains that don't close and no ventilation or air con. Staff lack training and there is a lack of them, I know it's end of season but they know what bookings they have coming in. Very very tired decor throughout including rooms. Housekeeping could do with some scrubbing brushes and limescale remover in bathroom to clean shower/ bath areas properly, Orange/brown tile grout, dirty plug holes. Food service very slow. Waiting at bars etc, couldn't have cappuccino as no cups on bar. Also entertainment in evening the noise travels up to rooms and didn't finish till 1am (Grease night!) Sadly didn't have a choice about staying here was block booking. Won't return though.
Nice room overlooking the seafront. The hotel was clean, comfortable and quiet and had a generous supply of coffee/tea etc. The staff on Reception were very helpful. The hotel is about half way round the promenade and is opposite bus stops so that if you are arriving from the airport you can be dropped off outside. The drivers are helpful. Bus numbers are 1,2 and 11 and the price was £3.10 single. In summary, we enjoyed our stay here and would visit again.
This is a very friendly, clean hotel, in a fab location, walking distance from shopping centre, transport etc. would highly recommend it for all travellers, sitting on the sea front with spectacular views across the bay of Douglas is an added bonus
After reading other reviews was always usure about this hotel and my nervousness was founded. Reception area basic and "tatty". There are no areas/lounges for guests to sit and relax. The bar area is not very large and most nights there were no tables to sit at especially when they give it over to other groups to use for events/functions. We booked two rooms with sea view and balcony and when we went to the rooms found we only had one with balcony. When questionning this at reception the receptionist said that under our terms and conditions of booking no request is guaranteed and said she would have to refer this to duty manager.. The room we were given 439 had mould on the windows, double glazing was completely misted up and shower was held together with tape (see pics). They said they could not move us until the next day, which they did. On checking in we were given two vouchers each for free drinks but you could not use them in the hotels main bar only in the casino and some other bar which we never found. Note you pay for parking here at a rate per day. We found everything to be "hard work". Service on food sometimes very slow. Asked for large glass of wine, they did not have any large glasses available. Asked for a tea, took the waitress quite a while to locate tea pots and milk jugs, Short of hand towels in the bathroom and asked for them, the room attendant brought one as she did not have two. Good point was quality of food although having a choice of boiled potatoes, roast potatoes and mixed veg for 7 nights does get weary. The satff are working and giving of their best and are beyond criticism. Whoever is the General Manager or persons in charge needs replacing but who those people are it was they did not mix with guests, obvious by their absence. This hotel needs a good shake up especially when they have posters in the corridors telling you whats on and they are 3 monthe out of date. My advice would be if considering this hotel against another, go to the other as they are not interested in service to those on holiday or on a short break, its conferences, weddings and other functions they want to provide for.
Just stayed in Douglas at the Best Western. First impressions were not so good. Hotel is very dark and carpet a bit sticky. Room small but very clean although I felt I needed a plumbing degree to work the shower. However the food was lovely and the Chinese at the hotel restaurant was the nicest and most authentic I have had for a while. Breakfast was delicious as well. The staff were very friendly and helpful especially Irene who gave me wonderful directions to the town All in all good value for money
We had a lovely stay at this hotel. Cathy and Rowena at reception were especially helpful. The staff at this hotel were all happy to go the extra mile. And breakfast is outstanding. The choice is amazing.
Had a lovely weekend made special by the fantastic staff. Kathy on reception went above and beyond to make our holiday run smoothly, the breakfast was great, plenty of choice and piping hot. The rooms were beautiful and spotless, also complimentry drinks toiletries were replenished daily, all these little touches make a difference. Will defenitly be staying there again.
Enjoyed our stay here and especially impressed with Rowena and Ewa on reception who are a real credit to the hotel. Friendly informative and helpful! Great breakfast and a sunny outlook from our bedroom balcony .. super weekend!
A lovely hotel a little tired but otherwise 100%. The staff were superb and helpful. Ask for a sea view room it is worth it. The casino is fun and worth a visit. The only down comment is the choice of Vegetarian options on the menu. Would recommend however
Best western Palace hotel, IOW This was booked as a coach trip, September 2019. There is a large car park at the rear of the hotel which there is a charge to park, pay and display and it was also the main entrance for the hotel. The hotel itself looked a little dated from the outside. It also has a casino, Spa, Fitness Centre and bingo sessions in the evening. The room was ok with a comfortable bed, good channels on the tv and a very good selection of tea coffee and chocolate which was topped up daily along with a couple of biscuits. The bed gave us a good sleep, but the room was a little stuffy unless you opened the window as there was no air conditioning in our room. The bathroom was compact but ok and a nice selection of toiletries were available. The meals which were provided as part of our coach trip were excellent. Breakfast selection was very good with a selection of cereals, hot food and pastries. We particularly enjoyed the porridge which was made to order along with our request for some blueberries which they were happy to provide. Our evening meal had a great selection of starters, a very good selection of mains and plenty of deserts and cheese and biscuits put out. This was the best selection of meals that we have had on a coach trip, but it also has to be said that the quality of food was excellent. The problems. Shower not working properly and the hair dryer not working. The shower would only stay hot for around 30 seconds then go cold, so I reported it to the duty manager and she said she would sort it first thing in the morning. Unfortunately the following day it still did not work so I again told a different duty manager, who assured me that they had the shower looked at and was supposed to be fixed. He assured me that he would sort it the following morning and apologised for the inconvenience it had caused. The following day it was working and the duty manager came to me directly to check that I was happy now. The hair dryer which is wired in, did not work and after I called at reception they gave me a spare hair dryer instantly and also apologised for the problem. Although we had a couple of problems with our stay, the way it was dealt with is important. I was satisfied that they tried to sort the problems out as soon as possible and this made me feel valued and was happy with my dealings with both duty managers. Overall, not the nicest looking hotel, a little dated in parts, but excellent food and service.
We were part of a group of 40 and we were well looked after with seaview rooms, two excellent dinners in private rooms and friendly and helpful staff throughout. The hotel is looking very tired in places and the entry from the promenade is not very inviting.
Arrived around 15:00 my room was ready. Had a lovely view the decor and bathroom were a bit tired but it was clean. The staff were all super friendly and helpful but I wasn't too impressed with the restaurant. Food was ok but nothing special. But I have had worse. I would probably stay here again.
Went to palace bingo normally stay at the best western but fully booked.Visited palace bingo which we love. Staff are so friendly. Lovely buffet on monday afternoon. Free tea coffee & snacks.just fab x
Myself and my husband Sean have just returned from a trip to the isle of man we stayed at the best western hotel and we had a lovely time we were over as part of a vintage car club from ballymoney . I must say that the hotel was very good our bedroom looked out onto the promenade the bedrooms are very clean and tidy you have maid service every day the food is very good the staff are very friendly and helpful and if we ever return to the isle of man this is one hotel that I would stay in again.
We stayed for 3 nights during the Manx Grand Prix and the hotel was a perfect base to stay at. The staff were very polite and friendly. The room was very clean and well serviced. The bar staff were very friedly and efficient and the casino was great for something to do in the evening. The croupiers were very friendly and took the time to explain how each gaming table operated. The only slight negative from the stay is that the hotel exterior and parts of the interior are looking a bit shabby, but this did not detract from the overall enjoyment of our trip to the Isle Of Man.
Brilliant Hotel, staff and amenities. Will need refurbishing soon, but still great. Food good, comfortable rooms and clean, Excellent location. We go twice a year and enjoy every moment there. Shower over bath not good, hoping refurb will put walk in showers.
We stayed as part of a coach holiday. The hotel is due to be demolished and apartments built on the site so only important repairs and maintenance are being carried out. Not too elegant looking from outside it can't escape its age and stylised architecture. I understand that Best Western will relocate in Douglas. Our room was ok if a little small but clean. The window could only be closed or open at its widest setting but we managed. There obviously isn't any money available for non urgent repairs. The food was lovely. We were in a separate room just off the main dining room and had buffet style meals. We didn't have as many main courses to choose from at dinner but we still had a good choice and there was always a gluten free and vegetarian option. Our breakfast was from the buffet in the main dining room. The plates were always HOT. The staff were very good - helpful, cheerful and eager to please. Some evening entertainment would have been welcome but everything is kept to a minimum - no point splashing the cash when closure is on the horizon.
I have visited this building for the past 25 years, I say building as it used to be the Stakis hotel, before the Hilton, and then more recently a best western. The character has been taken away and turned into a budget, run down, little better than a Travelodge equivalent stay. If best western is considered budget, it's ridiculous to expect to pay £130 a night for a room which is full of old furniture with a gritty bathroom which is outdated. Waited at reception with a line of people waiting to be served and no staff around, fundamentally amateur and when staff did arrive it was a rush job and was completely ignored when I asked a question. You can pull people off the street who could do a better job. Food was quite nice and breakfast had an excellent choice, and my score is not comparing it to what the hotel used to be, as that's not fair but by today's standards, simply poor.
Just returned from 4 night first trip to the Isle of Man, staying at Best Western Palace & Casino hotel. Very friendly staff everywhere, Rooms are a little dated, but nice & clean, only gripe, bed was not very comfy, but had a lovely sea view room with balonette and door that could be opened for fresh air. The breakfast was very good indeed, lots of choice at buffet and also could order cooked to order items like Kippers, Poached eggs, Porridge, which was excellent. Evening meals are good choice too, and bar menu okay if needed. Casino small but nice, with bar area Roulette tables, slots etc. All in all had a very nice stay.
On a 5 day Shearings coach holiday.One of the best coach hotels that we have ever experienced. Although the hotel is a little dated in parts it was spotlessly clean and comfortable with all the amenities that you could wish for. Really nice swimming pool/health spa.Good bar area.Also a casino. Centrally situated,about a 15 minutes walk to the town centre. Excellent food both at dinner and breakfast.Self serve with a very good variety. Staff very friendly. Really enjoyed our stay.
Staff very friendly. Rooms were shabby carpet was thread bare, staff smoking next to rubbish bins including Chefs and Waiters in uniform so we didn't eat there. Overly priced because of Classic TT but we couldn't get nowhere else. Fire door missing on second floor landing.
Visited the island in August 2019, This hotel has staff who are most helpful, good position of hotel - promenade and excellent beach access. THe only criticism I could make would be 'a little tired'. Stayed here for a few days, nothing too much trouble for the staff. Room cleaned regularly. Towels replaced when necessary. Breakfast fine. Proximity to local attractions good. The island is a dream, if you like to wander and look at the surroundings - then it's an ideal place to visit. Life appears to be at a much slower rate, and for an older visitor quite safe. Loved the steam railway and visit to Port Erin.
The staff were very pleasant. Rowena in reception made us feel welcome as soon as we entered and is a credit to the hotel. We had a lovely bright clean room with stunning views over the bay. The evening carvery meal was fantastic with a good selection for starters, main and dessert. The morning breakfast was exceptional with a great range of hot or cold which was fresh and very tasty. I will be visiting again soon.
This is one of those rather tired old hotels that has long passed it's glory days. Having said that, the rooms are functional, beds comfortable and the view , well what can be said for the view from a one foot wide balcony with a large tarmac roof just below and home to a thousand seagulls. The bar is good and the staff friendly and of course there is the casino for a late drink and/or a flutter. Actually it has a very relaxed vibe and is an enjoyable place to while away a few late hours. Just dont back red or black!
Stayed here for four nights. We found the hotel to be very clean, and staffed by helpful friendly staff. The food was excellent throughout our stay, from the buffet breakfast through to dinner. The choice of food was very good with meat dishes, fish dishes, and vegetarian dishes. A very good hotel and will use it again.
We stopped here for four nights for the TT, the place was a little dated, but not too bad, the location is ideal though, smack bang on the sea front at Douglas, plenty of parking as well, the self service breakfast was great, I had the pie for one evening meal which was very very nice
Our room was small but comfortable, with a wide view of the seafront. The dining room was large but not crowded, with tables set well apart. The food was delicious and plentiful and although we had booked in for breakfasts only we opted to dine in the evening on PAYG basis. Every member of staff was cheerful and helpful, whatever the query, (trams, buses, railways, Tesco etc) and we felt most welcome. Lifts to all floors enhanced our experience. Thank you very much for giving us (two wrinklies) a grand holiday.
I first stayed at this hotel a couple of years ago with my boyfriend (who became my fiance by the end of the stay on the IOM), so we returned there this summer having recently married. I remember it being rather dated from the first visit, but it had so many plus points (staff, dining - buffet style option - , the swimming pool and proximity to the bay) that we decided to stay again. However, having booked a room overlooking the bay, we were not best pleased to arrive in the room only to find that there was no view as the glass was all steamed up - clearly, the double glazing in the windows need replacing. Worse still, the mattress was simply not fit for purpose: I sat on it and pain shot straight up my back. We told the duty manager of our concerns and were moved to a better room the next day. I feel a bit sorry for the staff; those working 'front of house' are clearly doing their best, but those at the top of the GW management team need to listen to customers and bring this hotel up to date. I have stayed in several 4 star hotels in the last couple of years, and this is more like a 3 star (at best). There was a wedding reception going on during our stay, and a couple of the guests decided to have a chat outside of our door at 1.30 am; if this wasn't bad enough, one of the guests (presumably very drunk) tried to enter our room. When this failed, he tried to shove the door open. Not the hotel's fault, I know, but in all, not a great stay.
Brilliant hotel. Clean , friendly, helpful staff and great facilities in the rooms aswell as in the hotel itself. Good proximity to all Douglas has to offer. Will definatley like to stay there again next time i go to Isle Of Man.
hotel is very dated we had a deluxe sea view room would not class it as deluxe. No air conditioning in the room or hotel very warm and stuffy. No where to sit outside to have a drink only inside it would have been nice to have a outside area on a nice evening.
A great adult family trip. Some rooms tired but comfortable. A clean hotel with kind staff...especially Tom the barman who was extremely helpful. The sea view room was clouded by double glazing with condensation between the glass obscuring the beauty of the bay.
The staff were all friendly and helpful. The breakfast was very good and the carvery was good. The room 221 has a balcony with a good view of the bay. The room was okay but the mattress on the bed next to the window needs retiring to the tip. Most reviews mentioned the general decor of the hotel but I would stay again. Only downside is the lack of air conditioning but having a seaview room with balcony has the advantage of opening doors. Location good and bus stop outside very handy for getting round the island.
Shabby carpet in bedroom no nice lounge to sit and have a drink in bar through the casino whitch was not expected so didnt have a drink back noisy hot bedroom Would not stay again And not a 4star hotel.
Was a short trip for my birthday. I have stayed in this hotel many times before. The staff on arrival were excellent The food in the bar was very good I visited the casino on both nights, the bar was well stocked and staff were excellent
Stayed here on a five day Shearings Break.. Much preferred this hotels method of self serve for your evening meals.. The quality off the food was the best we've ever tasted..and plenty off it.. You don't sit in the main restaurant but in an adjoining room on large tables (1o too each table) which I preferred as you got too spk too a lot more travellers than you usually would.. The only negative about this hotel was it was far too warm in the bedrooms..I had the fan on all night and we didn't sleep inside the bed all week, was too hot.. I did make a complaint to the receptionist... Im still waiting for someone too attend and too turn the radiator off!!…..
The last time i was in the Isle of Man was 1978, and walking into this hotel was like walking back into 1978. The reception is so dated and difficult to find. You have to walk through the car park at the rear of the hotel to find the reception on a even footing which is on Level 1.This is an easier option for guests on arrival who have previously not stayed here before. There is an entrance from the promenade, its up a flight of stairs, this will also lead you to the reception. We had a rear facing room onto the car park as all sea facing rooms where already booked, this in itself was not a problem, but there was no ventilation, the window opened slightly, so the room and corridors were like sauna's, and for the bed, it was the worst i have ever TRIED to sleep on. On a more positive note, the breakfast was very good with a good variety of choice, but if you do order from the menu (manx kippers etc) be prepared to wait 30 mins on them arriving. The wifi was also good throughout the hotel if you need that sort of thing. These are my reasons for giving it an average rating. I do not think this is a 4* hotel especially with the standard of our room. If I was ever to go back to the Isle of Man, (I am not a person who would normally complain and especially over what i call silly little things like furniture stains or carpets being old etc I just be glad of the opportunity to get the chance to go on holidays) i would have to say i would be looking for other accommodation to stay in.
In essence this is a nice hotel which would be improved if you could open the window. The temperature in our room ranged from 30C to 34C which was unbearable. We were constantly exhausted as we had trouble sleeping. The mattress was not great and made loud noise every time we moved but this wasn't a big problem. The temperature in the room was the problem. The only way to get any sleep was to have a cold shower and then put nightclothes on whilst still wet and then get up again in a few hours and repeat this. Other than the temperature of the room, it was a pleasant room. We booked the Deluxe sea view room. It was similar to a Premier Inn family room but without the great mattress. Its a pity that we couldn't bear to be in the room because of the heat. Location wise there is a bus stop outside the hotel which is convenient. It is also within walking distance of lots of eating places and the electric railway. Other than the heat the hotel is nice and the staff are lovely. Just don't go to this hotel in summer!
We had a wonderful stay. OK the rooms are dated and could be cleaner but we can live with that. Room was above a disco one night, rude response from duty manager who did nothing to help us. Shame really.
We booked this hotel as Best Western have an excellent reputation. Sadly this hotel falls far short. It is in need of a refurbishment. It has the feel and looks of a hotel in the 1960-70s. The Paragon Restaurant is dreadful with no atmosphere and awful ambiance. The food is appalling and overpriced. There is a car park to the rear but you have to pay extra for the privilege
Check in staff 'Rowena' absolutely lovely & knowledgeable.Anything you want to know just ask . It was my birthday and we had wine & bottled water in the room Fabulous food consistently cooked well -Breakfast-cereals, pastries, fruit , juices , Full English breakfast sausages were my favourite and there mushroom as very tasty, there are menu options as well i.e Manx kippers, Eggs benedict etc Casino staff to give us some tuition on the roulette tables, they have a large bingo hall and slot machine area downstairs. Cash machine located in hotel and no charge for withdrawing: Manx £10's Beautiful views on sea front 5 days parking for £15 on the machine in car park insert £1 or £2 coins . Service staff friendly- coffee and tea in sea view room with biscuits , room serviced every day :spotlessly clean , body wash and conditioner all replenished if needed. Good bus services around island near hotel and very closely located to the electric railway which goes as far as you want i.e Laxey so pretty or Mountainous Snaefell. The horse trams are in Douglas and this gives a flavour of times gone by: Beautiful . The promenade in front of the hotel has distance markers and is popular with runners and walkers. Spotted hooded crows and cormorants from hotel room, very clean beach to walk dogs , dog curfew on beach between 10am to 6 pm This is an older building once you look past this and at the service your provided its an excellent place to stay and we hope to be back soon: Thank you
The situation of the hotel is great: on the promenade about half way between the centre and the tramway, and with a bus stop right outside. At the moment the prom is a mess due to road works, but the buses still stop there. On arrival it is offputting and quite difficult to decide how to get in. You have to use the casino entrance, go up the stairs and eventually get to reception. It is much easier if you are in a car, as reception is on the same level as the car park. We arrived in the morning to leave our bags, and know that we wouldn't be able to check in then, but we were welcomed and we were even asked to give our phone number and then they would call if our room was available earlier. However, check in is not until 4pm, even though check out is 11am. Have you been to any other hotel with these restrictive times. We have stayed in literally a thousand or more hotels over the years and have never had this. Ah well. Anyway, we got back at 3.30pm and, of course, our room wasn't ready - even though they were checking in other guests. Obviously the rooms are preallocated and they don't appear to be able to change them. I needed to do some work, so perched in the lobby (hardly any chairs so I sat on a wooded cupboard to do the work on my computer. We were told that they would let us know when our room was ready. Every one else was given a room, so at 4pm we went to check - and yes, our room was ready. Why were we not told as by then we were literally the only guests in the lobby. We went to the room, which was OK, but rather 'tired' and in need of paint - as was the corridor and the other places we saw. The mattresses could also do with being replaces. No A/C either. The next day we left at 9am and put the 'Make Up room' sign outside. Back at 3pm for a sleep and (of course?) the room wasn't made up. Eventually found someone, but she couldn't change towels etc as it wasn't 'her room'. To be fair, she did go & find the person who came to do it. But ..... we needed a rest as we were going out in the evening, and expect a hotel to provide facilities for their customers and not just to make things easier for themselves. The only meal we had was breakfast. We were immediately seated (well - told to find a table) and a waitress came once to ask if we wanted tea or coffee. There was a good breakfast choice, but yet again therewas a 100% leak of attention to detail. Noone checked whether anything wanted replenishing, and, of course, breakfast items disappear quickly. On each day we had to tell someone that things were missing: 'minor' things that there were no eggs! Then they took about 10 mins to arrive! So... our conclusion: it needs a real shake up and staff need training in all aspects of customer care. And ... they need to employ more staff. Shame since it is in a good situation, but Douglass has many more hotels at a similar price and if we go again we will sample those.
The first thing that attracts us to the hotel is the parking. You can always park near the hotel due to it having a car park. The hotel although not being the newest or smartest along the promenade it gives you everything that you want. Nice and clean smelling, comfortable rooms, fantastic breakfasts and restaurant food. Swimming pool and great views if you are on the front. Can be a little noisy at night if window open but other than that a great place to stop. We use it regularly now we have discovered it.
Hotel quite dated. I can't believe that in 2019 a hotel with a casino could be a selling point - I kept expecting to see Mike Baldwin entertaining his clients - very 1990s! I think the room we had was probably better than some I saw. We had a sea view with balcony - a real boon in this heat being having the door open. One of the huge panes double-glazing had the seal gone on it and it was like looking through fog. This is a fairly easy thing to replace and should be done. The balcony was a bit grotty too. The bed was like sleeping on a board. The bathroom! A toilet seat that was not properly fitted would soon have you awake. The bath was far too small to use. The flush for the toilet needed super human strength to use it. There is no way I can describe how hard it was to press this button hard enough to make it work. Go back to a handle folks or even a chain. The wash basin didn't drain for several minutes either. All this makes it sound like we had a terrible time but in fact we didn't and I would actually stay there again. The room was spotlessly clean and the staff were lovely. The point I am making is that Best Western need to get their hands in their pockets and do some basic upgrading of this hotel. Unfortunately as well there is work going on along the promenade tramline - I haven't heard anyone say that they want this work to be done and yet locals and tourists are going to have to endure another 2 years of it. You are spoiling your island folks.
My husband & I stayed here for our 1st wedding anniversary. Everything about our stay was superb, evening meal, same room as our wedding night and breakfast in the morning. We are looking forward to staying there again in the future.
Hi in the middle off a week long break . Love the Isle of Man we visit the Island at least once a year usual for a week. We have stayed at the Palace Hotel a number of times and always found it really relaxing and very good Unfortunately it seems the hotel is in need of money spending on it. Room 309 has a hole in the carpet right by the bed. The paintwork needs doing.Also the bed has seen better days. The hotel needs some investment as competition is in town in the form off a Premier Inn.
I'm fuming and having a real good moan, I really wished I had looked at ALL reviews A Little further before I booked. Hotel very dated and looks awful from the outside on both front and back. No where to park, extremely busy with the casino and checking in after 6pm. Parking you pay and it is reasonably priced,you can park free elsewhere, but after all its good to park near a hotel with luggage etc. Check in was fine, after all there was a big group of noisy drunken men, I thought oh no!! Hope we are not near them!! We wernt!! Got our key cards and off we went after no Instruction of where we were!! hotel staff were busy!! So here goes we booked a DELUX SEA VIEW ROOM!! OH MY what a shock! Think the word DELUX just meant bigger in the hotels description of a deluxe sea view! The room was very spacious two beds put together horrid furniture dated in fact very dated settee bed horrible and the room was roasting (it was hot weather,)small windows all dirty and splattered with bird crap so no view really !! there was 1 noisy fan, hey where can we place that for a bit off coolness! The window was tilt only, no point as didn't have any air coming through and with no air conditioning it was horrible! We went out! The first night was so uncomfortable, we went out in the morning for breakfast and we walked past other rooms on the sea view side we noticed that there were smaller rooms but with huge windows, and a door which you could fully open and even a balcony you could stand on!! So a visit to reception it was!! After asking if we could change our room the member of staff said, oh I will go get the manager!! Well how bad is this when I asked about the SEA VIEW ROOM with the balcony and would it be possible to maybe change to the room with better sea view and more comfort he said that's a downgrade why would I want that? A downgrade I don't think so we had booked a deluxe and yet it didn't even have a balcony I just didn't get it!! He said no rooms are free to change but I'll take your number and if we get any I will call you!! so my suggestion was give some one our room as that would be an upgrade! No, that is not possible be said, I cannot believe it what a joke!!! But he did state We could have another fan !! They didn't even bring it, I would not recommend this place to anyone especially with the lack of service received and after 4 days of staying there I was beyond relief to get out. The breakfast was the only thing I would say was good. Think what you want when reading this but I could not recommend it to anyone and if your going for more than 1 night don't stay in this hotel.
Stayed at the Best Western overnight while on a business trip in Isle of Man. Breakfast was nice, lots of choice warm and hot. Custom eggs on request - fried, poached etc. Staff were polite. Room was ok.
We stayed for 1 night as a chill night after the Southern 100. Red haired receptionist was so friendly and helpful on check in. A+ for customer service! We booked the bed, breakfast and dinner deal which gave us 3 course carvery which was excellent. Suite was very roomy with a lovely view of Douglas bay. We also had 2 free drinks in the casino bar which was an added bonus. Late check out at 12 meant we could avail of the Hotel pool after a hearty breakfast which has the best view of the sea and a lovely area to relax in. Highly recommend.
Sea front location on the far end of the bay, from the ferry - 10/15 minute walk to the centre. Very dated building, rooms are small and no air con. Bathroom shower controls a bit hit and miss and plastic shower curtain - yech ! Badly needs a refurb. Nice breakfast and staff very helpful and attentive but highly unlikely I will stay here again when there are better options just down the road.
We booked over the internet and found that the brochure picture is a lot better than the actual hotel. Parking is charged for on a daily basis and you have to prepay.. Reception is off the car park which is actually the rear of the hotel. Our room was at the front with a seaview and overlooking the promenade. The room was nicely decorated apart from the carpet, a bit worn in places. Work was being done on the tram lines outside the hotel and proved very noisy at certain times of the early morning.Breakfast was okay but the majority of the staff were busy clearing away rather than dealing with the diners. Would we stop here again, no its tired and a bit out from the main part of Douglas.
This hotel could definitely do with a major refit, the rooms at the back of the hotel overlook the car park and the air conditioning from the kitchen is whirring away all night, but if you can bet a room at the front the view in the morning across the bay is spectacular. The carvery restaurant is first class - plenty of choices and a keen and friendly staff.
We asked for a sea view room. Wow did we get one!!!! Room was average but clean and comfortable with balcony access. Bus stops were close to hotel. Town centre was a long walk. Biggest let down was no direct access to beach as there was road works with fencing all along front of hotel. This involved a walk to end of works. Not suitable for bad knees/hips!!!
Hotel a little tired but the food was really good .lots of choices.All you need in the room but would go sea view not the back which overlooks car park and has all the fans there.Rooms are small in the bathroom so if tall be prepared to squeeze .Staff really helpful ,Hotel is very warm no air conditioning although not advised to we kept balcony door open all night.Good location large car park
We stated her for a few nights with other family members. First impressions-not the most architecturally striking hotel I have stayed in but easy to get to on the bus from the airport. If coming in from street level you have to go upstairs or use a lift to get to reception. If you go in to rear carpark there are doors straight into reception. Reception staff were helpful and checkin was efficient. Rooms-the family rooms were decent sized with a good bathroom. Great views over the promenade and the sea and there were horse drawn trams going up and down the promenade all day. My mother and father-in law had a small balcony on their room which was a nice addition. The only thing i found frustrating was the lack of plug sockets-clearly these rooms were not designed for devices that needed charged. If travelling with a family it would be worth buying a USB charger with several sockets (approx £8 in Ikea). The rooms were clean and there was adequate wardrobe space. Breakfast-great selection of fruit and well displayed in addition to cereals and the usual cooked breakfast. Breakfast is served on the first floor at the front of the hotel and this gives you another great view over the promenade. We used the restaurant a couple of times-good selection and good quality. Leisure centre has good changing facilities as well as a good poll and small gym. There is also a sauna and if I recall correctly a steam room. As soon as you go onto the promenade there are horse drawn carriages going towards Douglas Town Centre or towards the Electric Railway. Douglas tow centre is approx 15-20 mins walk away and there are nearby places to get food or ice cream/coffee etc. It was a great being able to go straight out of the hotel and go for a run along the seafront ! Although it looks dated and tired form the outside this hotel suited us well for a few days.
The hotel is a little dated, but the most of the staff were polite and friendly. The meals were good and parking is available if your driving. The location is on the promenade with easy walking to the town centre if you stay on the promenade. Good spot for basing your tours of the Island with plenty to see.
Stayed as part of family group (adults) June 2019 Location: Situated on Queens Promenade overlooking the beach/seafront. About a five minutes ride by taxi from sea ferry terminal. Note: the Promenade is undergoing upgrades/transformation which makes it less picturesque than expected / more congestion but proved to be no significant issue for us. Hotel also has a car park for residents (we didn't bring a car with us) It was also about a ten minute walk to the Derby Castle terminus (For the electric railway) Hotel: Exterior (and interior in places) does look a little dated as previous reviewer have noted, hotel is home to the islands only casino (not that we visited lol), has Paragon restaurant (Which serves Brit cuisine) and Majestic (which serves Chinese cuisine). Also has a health club including swimming facilities on site (we didn't use this). About a 20 minute walk to sea ferry terminal /into Douglas itself along the Promenade which was very easy to walk. On check in, a complimentary drink voucher was included for each guest which was a great touch. Room: We booked a sea view room and were placed in adjacent rooms - room got very stuffy/warm however we had a nice balcony that we could just open the door to cool the room down. Good view to Douglas beach seafront. Kettle facility with tea/coffee hot chocolate facilities and biscuits provided. Restaurant: Breakfast started at 7am-10am each day in the Paragon restaurant (possibly longer at weekends- can't quite recall), good selection of English breakfast items, pastries, fruits and yoghurt. Majestic restaurant serves Chinese food - we dined at both throughout our stay- food was decent. Staff: The reception lady (sorry didn't get her name- curly hair lady with glasses?)- who checked us in was lovely and maintained her friendly manner/enthusiasm for all guests (there was quite a queue when we arrived) which was super impressive. All other staff we encountered were all very professional The hotel served for us a great base to explore the rest of the island, we would recommend a stay here - I would suggest paying extra for the sea view rooms with balcony as for us it really added to our stay.
Wouldn't stay again. Room was tiny and very run down. We where put in a room next to the heating system and the noise was horrehorre. Was moved to a room on the floor above but was still noisy. No aircon in hotel so rooms where uncomfortably warm in the night. The only positive about the hotel was the breakfast which was amazing.
Yes the building and decor are a little dated but this is of no consequence when measured against the kindness and courtesy of the staff and reception team who all made us feel very welcome throughout our stay. Our room was very comfortable with good bed and daily changes of towels and toiletries,( the only slight draw back was our room looked over the rear car park which, when the window was open picked up the regulkar motor bike sounds- but after all it is the IOM and famous for attracting bikers to the TT circuit! and proved no bother to us). After our first evening meal we decided to eat in the restaurant every night as the carvery style food was excellent and well cooked and the team were brilliant in advising and adapting the choices to suit my wifes GF and DF allergies, - thank you and well done everyone. Excellent value for money and ideallly placed to access the busses, trams and trains, but with such a delightful sea view and open beach to walk besides- a great place to just simply walk, watch and just sit in the sun as well. We will definitely be returning.
This hotel is old and tired, and the facilities and decor are dated. I used the pool/jacuzzi/steam/sauna while I was here and they were ok, clean enough but need updating. My bathroom wasn't very clean with several hairs left from the previous occupant. The decor of the room was ok, but like the rest of the hotel could do with a facelift. I stay in quite a few hotels for work and this is the worst I've stayed in for a while. In the middle of the night I had to change rooms as the person above me flooded the room and water was pouring out the light fitting. This obviously wasn't the fault of the hotel but there wasn't much in the way of an apology or explanation in the morning. Due to changing rooms in the middle of the night I stayed in bed longer than I should in the morning and didn't have time for breakfast so can't comment on that. I definitely wouldn't stay here again. Had I realised there was a Premier Inn on the island I'd have stayed there.
the hotel is situated on the seafront . It is nicely decorated inside and has a nice bar and restaurant . The food is very good especially the breakfast and the carvery . the bar is well stocked with whatever you may need. The casino is good and there is a swimming pool.gym.and cinema located there .The pool and gym are free to customers of the hotel . the wi/fi was very poor reception in the room I occupied and I had to keep re putting my password in. The rooms were clean and looked after very well byt he cleaning staff . All staff very polite and helpful . My only gripe was the view from our room which faced the backa nd over looked the car park and the roof top which had all the pipes from the hotel kitchen and central heating blowing out under our window also made a continual humming noise. I must say though I did not complain about it as the place seemed to be full and there was no where else to move to . I was disappointed because I had booked this trip last November along with my daughter and son in law and they had a lovely room overlooking the sea ? So I don't quite understand why ? however I didn't ask anyone as my husband (who is in his 80,s ) doesn't like complaining or making a fuss . We actually paid more for our horrid room than my daughter did for theirs ! The Island itself is fabulous I grew up on the Island and this a was a family visit for a birthday . I would return to this Hotel but ensure my room was nicer next time . Thank you to all the staff for looking after us .
Stayed here for a short break. Staff were warm and welcoming. Overall appearance is a touch dated but the experience more than makes up for that. Didn't use the pool so can't comment. Casino was a nice addition for some evening low stakes fun. Food at the hotel is really good with amazing breakfasts and good restaurant menus and all at great prices.
Stayed here again (once before five years ago), and the hotel decor hasn't changed at all, and is definitely looking tired. However that aside the staff are excellent and very obliging with nothing too much trouble (special shout for Tom who was exceptionally helpful), along with the great service the food was extremely good with some of the best breakfasts we've had at any hotel (& we've stayed in a lot). Overall very pleased.
This hotel used to be known the Hilton Isle of Man and both from the outside and inside it looks like not much has changed since it was franchised out to Best Western a few years ago. You can even make out the old Hilton signage on the outside of the building. The outside and inside of the hotel certainly looks a little dated and the rooms themselves could do with a bit of a modern makeover. In the room, be aware that you will struggle to fit a laptop or anything large in the in-safe. I appreciated the large bathtub in bathroom and the quality toiletries and sleep quality was really good in one of the sea facing rooms. You will get the odd slamming doors from an inconsiderate guest but full marks to the cleaning staff for moving about in the mornings without making too much noise. There is no air-conditioning in the room, however you can open the windows and benefit from some fresh sea air and a fan was also provided. Breakfast was ok and of reasonable quality, although it was a little lacking in variety. We were given a complimentary drinks vouchers each to use in the bar or casino which was also appreciated. Given the rather tired and dated look and feel of the place, I was going to give this place a 3 out of 5, however, as the staff handled an issue extremely well,(I had trouble accessing my room because the door lock failed on my final night) the hotel gets an upgraded score of 4 out of 5. I would consider staying here given the right price although I think a lot of the hotels at this price range may lose business to the brand new Premier Inn which is due to open soon in Douglas.
very clean great helpfull staff well looked after, not great but good food well presented and affordable .Also great chineese food down below .Not really centrally located but easy walk to central shopping.
We stayed here as part of the TT races. The room was seaside views which came in handy to watch the events that happened on the promenade and beach. There was a great breakfast included each day with plenty of options. The hotel is close to most activities so walking is a great option. A good choice.
Although the hotel is extremely hot at times, we enjoyed our stay here. The breakfast buffet was really good, the hotel rooms were comfortable and our rooms were always cleaned quickly. The staff were friendly and helpful.
Super friendly staff, very hearty buffet breakfasts with a huge variety- full English, cereals, fruit, yoghurts, toast - and best of all breakfast finishes at 10am weekdays and 11am on Sundays. Tea and coffee facilities in room but no bar fridge. Bed is super comfortable, we had a sea view room which was lovely to see how much rain had fallen overnight!! The sliding door out to the balcony was useful as we found the rooms (and entire hotel in general) far too hot and stuffy - so much so we couldn't have a drink at the bar it was far too warm to be there. Perhaps a bit too far out from the centre of town but walkable, though bus stops right out the front. It is however perfectly located for the TT race to reach the Nobles grandstand and paddock - all walking distance. The buffet carvery dinner option available is reasonably priced and offers a good selection - quite tasty too. Our main issue was the lack of hot water, at least every second day of our 6 day stay we had no hot water in the shower - management told us it was because everyone was using the water at once. Not a valid excuse considering it's a 4 star hotel with 100s of rooms on offer - if the water cannot handle that many users then don't offer the rooms! Nonetheless the rooms were spacious and super clean.
The room was OK but lacked modern amenities like usb sockets, the windows were filthy and the curtains were a bit smelly. The decor is tatty in places the bed was very uncomfortable. The only positive thing is that the reception staff were lovely,
Over all very happy with my 4 night stay. Yes it is a little tatty around the edges but nothing that affected our enjoyment. A minor issue with a slow filling toilet was sorted straight away. All the staff we had contact with were friendly and helpful. All in all I would stay there again and would recommend it.
On the face of it, the Rather ugly and sorry looking 1960's BEst Western Palace on the promenade in Douglas is not the most welcoming building, the fact that it's also the islands casino puts off many from trying out the spacious open plan restaurant which is on the first floor and fronted by big glazed windows overlooking the bay. A great place to sit and eat as you watch life going on about the promenade. An excellent and extensive buffet option for starters complemented by a lovely (if rather limited) Carvery option. Food is however excellent quality. Recommended for anyone wanting a good meal at a reasonable price in a lovely seafront setting Very disabled friendly with level street access and lift to the restaurant. Pay and display parking available at the rear Don't be put off by what you see outside !
Rooms are terrible, our first room had springs almost poking out of the mattress. Carpets old and fraying. Rude staff at breakfast. £15 extra to park your car. Rooms very warm inside and no way to adjust the heat. On the positive side, nice spa and pool and the food quality was 8/10.
From the outside this building is not very appealing with its sixties appearance but step inside and it is a different experience the staff were very friendly and helpful Although the rooms were small they were very clean with comfortable beds the only down side is that there are no rooms with walk in showers .The showers are all over the baths which proved differcult for some of my group who had mobility problems The food was proberly the best I have had in any hotel with the choices at breakfast and dinner.We were even offered extra fruit And goody bags so that's we could make sandwiches to take out as our ferry leaving the island was very early mornng
Great Hotel , wonderful views, however try not to use the Chinese Restaurant attached tp the hotel, top whack prices for mediocre food, the hotel food is brilliant, would go again anytime but not to the Chinese restaurant.
Great staff and service. Rooms lovely and clean, with a good welcome tray with biscuits and hot chocolate. Lovely buffet style breakfast. Fantastic welcome from reception, very informative. Wanted a sea view so paid for a room at the front, the views are lovely just a shame about the windows being old and misty which spoils the view. A plus was being able to leave the balcony door open at night and fall asleep to the sound of the sea. Used the pool and spa which is a decent size pool and jacuzzi, wanted to use the sauna but it was being used as a changing room which was a downside.
Cant fault anything about the hotel from staff friendliness to how clean the rooms were. They have excellent facilities. Breakfast was great and even catered for vegans. This was my second stay at the hotel and will definatley go back.
We recently spent 4 days and nights at the Hotel. After reading some of the reviews we were wondering what we would find. We had a lovely stay. The staff were friendly and helpful. The food was very good. The accommodation was comfortable and clean. We couldn't find fault with anything and would happily go again.
Recent spent three nights here whilst on a short break to the Isle of Man. Paid a little extra for a sea view balcony room which afforded superb views of Douglas Bay. Use of the spa facilities was included so I used the pool and Jacuzzi which was great after a day out on the island. We ate in the Paragon restaurant in the hotel on the first night and I would highly recommend that for food, also the buffet breakfasts were superb.
This building and its interior are in desperate need of updating! Things to note: * Unwelcoming reception * Stained tatty walkway carpets * Very dated, musty smelling room * Tired bathroom with grotty fixtures & fittings * The most uncomfortable bed I have ever had to endure the discomfort of - the pillows also had a dubiously stale smell to them so I slept with one wrapped in a towel to diffuse, the remaining went on the floor. * Short curtains that fail to block out light * Poor breakfast service with substandard ingredients. I'd strongly advise against staying in this hotel, at least until a significant update has been completed. Extremely disappointing.
Hotel from outside looked tired and dated and 60s building design looks very out of place in the promenade of Douglas Bay among the fine architectual buildings surrounding it. Inside is in need of some TLC but was clean and tidy, dining room was overlooking bay with good views, staff in restaurant where very friendly and food was more than adequate and very reasonably priced. All food was served piping hot and the carvery had a good selection of meat etc although the vegetable choice was the same each night we stayed. Our room was excellent, a lounge overlooking the seafront with bed settee, coffee table plus 2 lounge chairs and table in front of full glass patio window and balcony. TV, fridge etc. Bathroom with twin sinks,bath and shower. Bedroom overlooked the rear of the hotel onto a flat roof, not the car park so was very quiet it also had TV. I booked a deluxe room but this could easily be described as a suite it was excellent. We would not hesitate to stay here again, look past the appearance of the building looking tired as the staff more than compensated for that. So friendly and efficient.
Stayed two nights and first impression was dirty carpet, tatty reception and hassled reception working alone. Asked if we could have breakfast as were checking out at 5.45 last day - after practically haggling stating we were only getting two days and not asking for more Cathy sorted it. Breakfast ok but plates burning hot, waited ages for new baked beans!., staff miserable and unbelievable behaviour from server when asked for tea, checked my friends pot and hinted she thought enough there for me!., you would have thought I asked for gold nugget!.. room 226 disabled yet I had to get in my side like a crab sideways in!.. view of roof with noisy air-con.. then add in disco noise till gone 12!.. website pics do not match reality. No throw or nice coloured pillows, stain on curtain, grubby tiles... sad because hotel amenities such as pool/casino excellent.. most staff all need full customer service training, total refurb required. Told hotel full so couldn't move rooms - went celebrating our friends 60th, told staff but no interest in marking his special day. Just poor and £194 for two nights feel didn't get value for money.
This is really quite an old hotel in a prime position on the seafront. Quite large with lots of facilities but is is very dated and tired everywhere you look. Reception staff were excellent and very friendly, staff in the restaurant were almost comatose and no interaction or even a smile as they looked away to avoid eye contact. For some reason I had an accessible room which was on the third floor miles along a corridor. Could hardly get in the bath for welded handrails , all round the room was very very basic and tired
room service mistakes, old hotel with torn carpets and dirty. claiming hotel fully booked when still can book online. really poor experience not willing to help with an error and just not easy to make stay comfortable
overall stay was good but bedrooms are on the small and crowded size, breakfast was buffet but good for its type. Staff pleasant and helpful.Car park is a big advantage in Douglas as not many other hotels have one but it did get very full when a film was on at the cinema in the grounds.
The hotel is deceiving, marvelous when you get in to the hotel, food was fantastic, bar prices very good, staff where all very helpful, only thing what annoyed me was paying for parking at the hotel carpark! Very petty.
Stayed for 2 nights with my grandson. The pros for staying at the Palace : Excellent indoor pool. Good gym. Fantastic breakfast (Manx kippers of course). Good selection of tv channels in room. Reasonably priced. The girl at reception was very chirpy and helpful. Cons: Stayed in a twin bed room , the beds were extremely narrow and uncomfortable, but we both managed to get some sleep. We had a “sea view” room with a balcony. The balcony was around 2feet deep and the door was locked. The car park is pay and display , but no concessions if your staying at the hotel. One last point : I know it's not the hotels fault but they were laying new tram lines outside the hotel on the prom . Overall a decent base for touring the Isle Of Man.
First reaction on approaching hotel was to drive straight on,against our better judgment we decided to give the hotel a try,first room the bed was disgusting,and we refused to stay in it the next room was better.
Staff are so friendly, welcoming and attend to your every need. What more could you want from a hotel that has everything. Sea views, Casino, Great steaks if not perfect in my point of view (Just make sure you don't eat all day). I will be back with my wife as due to staying with business I couldn't go site seeing. I have given 5 stars but my only little gripe is that work was happening outside my window but I fully understand that work to the hotel needs to be completed sometime. Perfect business trip and will definitely be back.
The hotel is a large building. Currently looking a little sad with age proximity to the sea and the dust from the the promenade renewal works. But do not be deceived, the staff more than make up for the cosmetic shortcomings. As part of a quite large group of mixed ages our demand were many and various. But this hotel has the staff to deal happily with anything little or large. A group of mainly mixed nationalities but all trained to the same high level. I cannot over praise them
Weather was great. A little disappointed by hotel as not overly family friendly as sports bar closed and as had children could not use the adult only bars. The pool was warm and went there early morning but it is often frequented by elderly women who swim in a line and take up most of pool and make little attempt to accommodate others.
An excellent hotel, very helpful staff, good food comfortable bedrooms, good decor and a very convenient location. Wonderful if you have an assistance dog they can't do enough for you or your dog. If I go to Douglas again this will be my choice of hotel. We were late arriving because of the Ferry but they still had a three course meal ready fo us at 00-15
Excellent food, very attentive staff and large comfortable room. One of the best places to stay in Douglas, although, it is on the Promenade it is very quiet and you will be able to get a good nights sleep, before starting your day with a a well stocked buffet style breakfast. The food is always hot and there is always more than enough to keep you going for the morning. Highly recommend this hotel.
Arrived late afternoon after a delayed ferry crossing had requested a room with a balcony for myself and partner and we weren't disappointed, the room was on the 4th floor room 421, it was clean and nice and bright plenty of toiletries and teas coffees hot chocolates and biscuits, we had an amazing view of the bay, although there was road works underneath us it didn't interfer with anything there was no noise from other rooms, the carpets were a bit thread bare but that was the only criticism of the room, there was plenty of places to eat at a reasonable cost on the first night we went to the Chinese restaurant to treat ourselves not the greatest in the world and very expensive compared to Bristol we found alternatives there are restaurants in the hotel but my partner is quite a fussy eater and nothing tempted him although the menu was reasonably priced never tried the breakfast although I'm sure that was quite adequate as well, the hotel it's self cannot really be faulted the staff are ok but not over friendly as in some hotels I have stayed in, it wasn't too busy but as we were leaving on Good Friday it became busier the one thing is that you have to pay for parking at the hotel at £4 a day which isn't too expensive but I feel if you are staying at the Best Western it should be free, also it's worth getting a disc for parking on the island as most are parking disc only difficult to find any where to park with out this other than that a beautiful part of the world with amazing views countryside and coast lines very well worth a visit definitely ticked off my bucket list.
This hotel was ‘4 star' however didn't seem like it to me. I would say it's more of a 2/3 star. The pictures of the outside of the hotel make it look smart, clean and modern; when in fact the inside is very dated and could do with much refurbishment. Positives: -sea view -clean room -good breakfast -access to the pool and casino -reasonable price accommodation and bar -comfy bed -lively and fun casino -close to sea terminal Negatives: -breakfast tables have a sea view, but the windows are so dirty it takes away from the beauty of outside -£15 to park for our stay - not free parking -quite a walk into town and not as central as it makes out to be -poor wifi -windows weren't clean and the outside the hotel looked horrible -some areas of hotel such as the stairs going down to the pool were smelly and didn't seem clean -rooms not soundproof -on check in we weren't informed about breakfast times or access to the pool. We were simply given our keys and told what room it was (no directions). Disappointing when I overheard another couple be checked in later on by somebody else who gave them lots more info. This hotel is more suitable to large coach parties and groups than a couple wanting a quiet few days away. The location is good if you have a car and can drive to other parts of the island, however it is quite a walk to the bars and restaurants of Douglas so we did end up getting a taxi one night.
10 of us travelled to the hotel for a family wedding. Check in was simple & straight forward and thankfully our rooms were ready even though we were early. We paid extra for a sea view room & were not disappointed although the room was a twin rather than a double as booked. 1 simple phone call to reception & within 10 minutes the twin room was transformed into a king. The room itself was adequate. It's a bit tired looking & the carpets are a little threadbare. The bed was clean & comfortable & clean towels every day. The balcony doors are a little draughty & the curtains didn't close fully but we put up with it. My mother in law did however ask to change rooms as her room was like a wind tunnel. That was handled very quickly & professionally. The breakfast choices were superb. Lots of hot items & the temperature of the food was perfect. I ordered the kippers one morning & they were beautiful. The wedding itself was amazing. The staff were so helpful & I can honestly say the food was the best I've had at a wedding. The hotel itself is a little tired looking & could do with a facelift but its adequate for a few days break. Definitely worth paying a little extra for a sea view room as the rooms at the back overlook a carpark & kitchens so it can be very noisy. We will be back at some stage.
Absolutely fantastic stay, even though it was only for two days. The room was impeccably clean with a fantastic view. The amenities were excellent and would highly recommend the pool area. My only gripe was the bed.... It was bordering on harsh.... Orthopedic probably, but uncomfortable all the same.
Good Hotel in excellent position on the prom. Superb views of Douglas Bay from the sea view rooms which also have a balcony. Room standard is very good and serviced daily. Tea/Coffee facilities and good size flat screen TV provided in all rooms. The breakfast is good (included or £9.50 pay on the day depending on your booking). Good bars and restaurants including one Chinese.
This review is on behalf of my parents Mr & Mrs Hines who stayed at the hotel from 29th March to 1st April. Their review is as follows: As seasoned travelers they could not speak highly enough off their break. The hotel staff were all courteous and professional at all times. The food was outstanding, and cleanliness of the hotel superb! A special mention has to go to Philomena (bingo manager)and Stephen (casino manager)as throughout their stay they showed warmth and hospitality seldom seen out with your own family. My parents would highly recommend this hotel as it was one of the most enjoyable and memorable experiences they have experienced. This can be substantiated as they have already booked to go back again on 17th may and hopefully many more returns in the future. If you are reading this review please do not hesitate to try this wonderful hotel as they are positive you will not be disappointed.
Stayed here with a group of friends April 2019. Total disaster and a waste of hard earned money. The hotel had no hot water for the entire weekend of our stay! Hence the leisure facilities were also closed. Had to boil a small kettle for water. Rooms weren't clean - stains on the walls and carpets. Room at the back of the hotel was incredibly noisy (air conditioner, kitchen smells and bikers revving their engines every morning). Staff unhelpful and no assistance offered to change hotels. Eventually secured a 50% discount on the room price but in my opinion a full refund should have been given. Problem also with prostitutes in the casino area! Only good thing about the hotel is the breakfast. Would never stay in this hotel again. Probably the worst I have ever stayed in. Complaints to management have not been sympathetically looked at.
Arrived to be informed that there was no hot water at the hotel. We were offered TWO free drink vouchers per couple. 1 EACH!!! We were told that a part was en route and the problem should be fixed soon. No alternative accommodation was offered albeit some of our party did make their own alternative arrangements. No hot water from Friday lunchtime until we checked out on Sunday lunchtime!! We haggled for a discount, and the manager eventually gave us 50% off the price as that was all he was allegedly authorised to give. To be fair, the reception staff really had a hard time over this weekend and did their best to appease the many guests who besieged the front desk about the same issue. No leisure facilities, pool, sauna, steam room etc. Good job we had some rugby to go and watch!!
One member of our group has already coined this trip "The Cold Water Tour". The hotel is looking tired and is in real need of a refurbishment. The beds were comfortable but the windows and frames were a poor fit and they were drafty. The major issue was that there was no hot water. Cold showers were the only option for keeping clean. We were informed of this as we arrived on Friday lunchtime and it was still not working when we left on Sunday afternoon. It's lucky that it wasn't cold. The opposite was the case with the staff. They were all friendly, knowledgeable, helpful and professional. The breakfast was excellent. Tasty, fresh, well prepared and plentiful. Kudos to the reception staff who were under a great deal of pressure but remained calm and courteous throughout. I would consider staying here again but would require reassuring before booking.
My husband and I recently visited the Casino Palace hotel in Douglas for five nights. On arrival the staff were very welcoming and happy to store our bags until check in. The next day we went to speak to Reception with regards to a problem we had. We started to tell the Receptionist about our problem and straight away the Duty Manager appeared from his office and asked what the problem was. The duty manager Dave, immediately took charge of the situation and within minutes had dealt with the problem efficiently. We had a wonderful stay on the Isle of Man which is definitely down to Dave. Thank you again.
The location of the Palace at the heart of the Bay is fantastic and if you are lucky enough to get a room at the front overlooking the bay the view in the morning is lovely. The bedrooms are finished well and are still in good condition since there last refurb. They are not spacious but ample enough for a comfortable stay. Unfortunately its the common areas of the hotel that lets it down. You can't avoid feelings like you are in a hotel way past its hay day and needs some time and money spent on it. Passageways from the lifts to the main restaurants and entrance feel dark and gloomy, with over patterned carpets. I've never had to play hunt the reception when I've gone to a hotel before as the entrance is round the back near the car park where as I came in at the front.
Here I am a diamond select member...no room upgrade here but on their website they have suits available. It's a shame some of these hotels don't treat customers fairly. You spend thousands of pounds to reach this status and some of these hotels give nothing back. This is one of them.
A comfortable and relaxing stay enjoying leisure facilities in the adjoining Health Club, restaurant and accomodation. Staff most welcoming in reception and again in the restaurant for a pleasurable dining experience for the 3 course evening meal.
Our first visit to the Island in nearly 7 years,we needed somewhere with a car park & as that is limited in Douglas we chose the Palace. This was not our first visit to the Palace by any means,we first stayed here in 1977 & have been back a number of times since,my first memories of the place were in the mid 1960's when on holiday with my parents,the place was brand new,painted bright white & floodlit at night,it certainly stood out! Sadly,like all of us it isn't so new any more & does look a little tired but once we settled in it felt like being home. We were on a 4 night break,arriving on the ferry around 1800hrs on Sunday March 24th,you now have to pay for the car park(£4 a night) which probably explains why there were always spaces,unlike on our last visit,so parking was easy & that is where the car stayed for our stay. Check in was courtesy of Rowena who was delightful,friendly & efficient & we soon were in room 227,great sea view room,spotlessley clean,which would prove to be a comfy home for 4 nights. The Palace is well situated with a number of eating options nearby & inside,we ate in the Paragon Restaurant one night,great menu,which changed daily,excellent service & lovely food. Outside there are bus stops to head in either direction although during our stay it was impossible to reach the one on the far side of the road(unless you were an Olympic Pole Vaulter!) as work on the Horse Tram lines mean that there was a continous fence from the Castle Mona to Summerhill Road,annoyingly the work started before 0700hrs on more than one morning,not good! Check out was again with Rowena,very enthusiastic about the Island,the hotel & the future,which will include us returning far earlier than another 7 years that is for sure!
In the 25 years that we have been visiting this hotel I think that it remains adequate but not a memorable experience for the right reasons. Finding that we were without hot water last night, we contacted reception. A member of staff visited us and said that he thought the problem was the hotel's state of full capacity and the demand on hot water at 18.30 pm. So, we went out to the theatre unwashed! Not really good enough......all hotels want a 100% capacity score and they should be prepared with the correct infrastructure to meet the demand on services. The service at the bar is adequate but you don't get the impression that you are a valued customer. The service at breakfast is fine but please tell the staff that it is unprofessional to be chatting over tables about their own trials and tribulations in life - I don't want to pay to hear them - I want the restaurant staff to be focused on delivering the best service possible for customer.
This hotel was recommended to me by my husband who stayed here on business earlier this year. We booked four double rooms, see facing for four people. The rooms were well equipped and spacious. The staff are warm, friendly and ultra helpful. We had tried to get tickets for an event prior to booking our stay and on arrival Daniel mamanged to get us tickets for the event, which made our stay, the hotel is a short walk from be main shopping area and restaurants. The breakfast selection was excellent. I had a whole plate of Manx kippers and poached egg - amazing! The food at the Grease/Dirty dancing night was amazing. The bufffet starter included a wide range of seafood and salads. The carvery has a huge selection of vegetables and mouthwatering meats. The desserts were excellent. The swimming pool is clean and over looks he sea. This is an exceptional value for money hotel.
This is the first hotel I look for availability when planning a trip to the Island. Close to the ferry port, plenty of parking, set on the promenade. Good size and comfortable rooms with attentive staff. Good buffet breakfast with something for everyone. Can't ask for any more.
On arrival at the hotel the exterior looked dated and in need of a refurbishment. However, the hotel grew on me during my stay. The staff are very friendly and couldn't have been more helpful. The location is also great and was impressed with the food in the restaurants. I do hope the hotel owners decide to spend some money on a refurb, particularly externally, as this could be a very nice hotel.
Had a fabulous time last night at the above evening. Room was chilly when we arrived but soon warmed up. Food was gorgeous and plenty of it. Staff were attentive and entertainment had everyone up dancing. Will be back for more.
Return visit to a comfortable double bed and all the necessary amenities in the room. I prefer to have light naturally come in to the room but with black out curtains and no other curtain on the separate track already there I made do with propping back a corner. The buffet breakfast is plentiful and fresh with additional options which can be ordered. Cereals, fruit platter, fresh fruit, yoghurt, full English and light and flaky pastries. If that's not enough choice then poached eggs, kippers, porridge etc can be ordered. Staff are all friendly and helpful.
Couple of days away catching up with friends, clean and welcoming hotel, The staff on the front desk were great as were the staff at breakfast, good fantastic service. clean and tidy rooms. Great meal in the evening in the bar and even better breakfast with plenty of choice
Best western palace hotel is a perfect place to stay in Douglas. Hotel was immaculatley clean. All staff were very friendly and welcoming. Facilities were exceptional. We only stayed two nights but cant wait to go back for longer stay. I travel to Douglas on a regular basis and it was by far the best hotel ive ever stayed in on the Isle of Man.
Although this is a 1960's hotel the rooms are well maintained, warm and comfortable. Very good staff and restaurant choice and food quality excellent for this class of hotel. Great for a short break. Worth paying a little extra for a sea view room.
We enjoyed a great weekend in Douglas at the Best Western Palace. Very convenient to the town and easy to get to from airport and ferry. The breakfasts were great and the lounge excellent. Comfortable bedrooms though a little cramped.
Stayed here for 3 nights for work. Hotel was very busy even at this time of year. Hotel was okay, with tired bedrooms but they were nice and clean. Staff were very helpful with a couple of admin problems I had, Roweena in the reception and the Scottish girl (can't remember her name). Ate in the bar rather than restaurant at night which was okay, nothing stunning but average priced food at average quality. Staff are a plus point
Look the Best Western is not a five star hotel but it does offer very good value. We went there end of February 2019. Good room if you get one with a sea view. The breakfast is very good and I would recommend the Manx kippers. Ok the hotel looks tired but then you need to understand that you would be paying double the price. Overall very happy experience.
Organised a surprise party for my mums 80th Birthday- I organised it from Australia and staff could not have been more accommodating from initial email and phone contact with Claire, who met with me once I was on the Island to finalise details, to Monica who was on hand to help bring everything together. We stayed in the hotel - along with other family members that traveled over from the uk for the party. The hotel is tired and could definitely do with a freshen up - the carpet in our room was threadbare. Would be nice if there was an area to relax in with soft furnishings instead of sitting at tables and hard chairs in bar area The staff make this a good hotel as they are friendly, very helpful and accommodating. We had a medical issue whilst on the island and had to extend our stay day by day and reception staff ( Cathy & Fiona) were great. You have to pay £4 per day to park your car or front desk can give you a card for the dashboard to save you looking for change each day. Loads of road works being done in the promenade- feel sorry for all other businesses in that end of the prom as no stopping or parking cars.
Stayed here with my wife for our grandsons birthday been here a few times over the years,but we were a bit disappointed when we went to our room to find out it was a disabled room,you could only get out of bed on one side you can't fault the breakfast here it is probably the best in the isle of man.if you want to stay here just ask them not to book a disabled room,other than that you will have a good stay
I chose the hotel mainly because it had a pool. I got a good price so was happy with that. The hotel itself was a bit dated and tired. The staff were all very nice and helpful. Restaurant was nice for breakfast with a good view over the Douglas. Pool was very lovely and clean. Room though basic was clean. Needs a lounge area where you can chat and drink coffee.
So as the title says my wife brought to the isle of man as a surprise. We traveled to the hotel by taxi which was not to expensive at £20. We got to reception and were greeted by mark who is very friendly and being from mersey side would not expect anything less he had us checked in and gave us lots of information about the island and things to do. The room was clean and beds were comfy. The only really small negative comment i could make is the internet is slow. Sunday morning breakfast was very fresh and staff were friendly and accommodating May was fantastic. We gathered our bits and headed to check out. there was a small cue but Cathy managed to get through these in a timely manner. Its great to see such happy and friendly reception staff being first interaction with the hotel they both did make you want to stay.Would we come back to this hotel yes for sure we would. Thank you such a lovely stay and keep up the good work.
We had a great few nights here. Bedroom was excellent, both restaurants were good. Breakfast was excellent. The outside is looking tired, the carpet worn in reception - but the staff are great. You do need to pay for parking - but it is not too much, and the hotel rates are good. We paid a bit extra for the sea view - I would say worth it.
Once you've got over the run down block of flats look to the hotel.... Being forced to pay for parking in the hotels own car park in order to pay to use their facilities! Hotels in the UK down to Travel lodges that utilise pay for car parks provide you with codes etc... but not here where customer service is bypassed so they can get as much money from you as possible. When I enquired who gets free parking I was told only corporate business people.... not day to day customers. I was then told you can park for free on the promenade (which is currently in the midst of roadworks and there is no parking... the nearest is a mile along the promenade for only 2 hours!! Plus whilst enjoying Sunday lunch... the staff were clearing the restaurant and clearing away food etc.... practically rushing you out not waiting for guests to finish their meals. This place needs to revisit the basics of customer service as currently seems focussed purely on money grabbing.
We came to the island for a family funeral, which could have been a stressful experience, but honestly the staff at the hotel were absolutely so lovely and helpful that they made everything go really smoothly, which was a great help! We think that Best Western are really so lucky to have such a great team of staff working for them at the Palace, and we hope they are appreciated! The staff at reception were so lovely and keen to help with any issues we had, the staff at breakfast were really sweet and even offered to save/cook breakfast when we were a bit late! When my dad lost his tie the housekeeping woman was so keen to help us, and even came to find me to check whether we had found it! the view from the restaurant is brilliant, and the pool is absolutely beautiful! The building has seen better days, and Best Western could probably do with investing a bit in the building itself, but as a customer this isn't an issue as it is offset completely by the staff! Thanks for a lovely stay!
We had a lovely stay at the Palace yesterday. Staff were friendly and helpful. Our room overlooking Douglas Bay was spacious and clean. The bed, though a little squeaky, was very comfortable. Go and visit the casino, we had a blackjack table to ourselves and the croupier patiently showed us how to play the game. We only had £10 worth of gambling chips but we played for 20 mins and the staff were charming. Great breakfast in the morning too.We'll be staying at the Palace next time we decide to spend a couple of days in Douglas.
This is the 1st hotel I have ever stayed at that I have had to pay to park my car at this has only happened since Best Western has taken over it you pay for the room etc then are expected to pay extra to park your car in their car park !!!!!!!!
A great hotel with everything you could need. Pool, gym, casino, cinema, and loads more. Great location and fantastic food. The steak was fabulous. Staff and very friendly and helpful. I even got a complimentary drink at the bar.
Very impressed with the hotel and the staff. The food was tasty and hot and the staff very helpful and pleasant.The only downside that I could find was no comfortable seating in the bar area. A special mention for Rowena on reception for her warm and very friendly manner. An asset to the hotel.
Due to a flight cancellation we were put in this hotel for 1 night.Cathy on the front desk was superb in sorting 50+ of us with our rooms effortlessly. As for Tom in the restaurant,great guy,explaining everything to us.Nothing was too much trouble for all the staff,so polite and friendly.The rooms were warm and clean and a great choice in the restaurant.The next time we visit Douglas,will deffo be staying there.Big pat on the back to them all.
Myself and a few friends visited for lunch. They have a bar menu and a set menu which a two or three items. We were seated in the dining room with a terrific view of the promenade and sea. Unfortunately it was only the view which was terrific as the food was served cold. My roast ham dinner could have been great as the ingredients were all there but it was stone cold. My husband had the Thai fish curry and unbelievably the fish was tough! We were the only diners in the restaurant that day which I think is a reflection on the quality of the food being served.
I have been in the hotel no more than 45 minutes and there have already been a number of things frustrate me. First off, the hotel carpark is a pay and display, which in its self is not an issue however, you can only pay this with coins at the machine. What sort of hotel in the 21st century, with its on charged carpark does not have the capability to pay for your parking either at reception or by card at the machines! I made enquiries as to where I could get cash and get it changed and was told this could be done at the bar. I asked the bar staff for cashback and was told this was not possible then the barman did not know where the nearest cash machine was. Turns out there is one within the hotel/casino complex but this was found to not be dispensing cash. The next nearest cash point was a 20 minute walk! Eventually I had to move my car from the hotel carpark to a spot on the prom that is free until 8am. Next frustration was at the bar when I wasn't able to charge to my room. When checking in I was not asked if I wanted open an account on the room, which is surely standard practice when you have bars and restaurants within the hotel.
I BOOKED A ROOM LAST SUMMER FOR £165, after booking last year I was taken ill and have not been able to travel, I still paid the invoice, I have little movement in my leg and hand and have been advised I can not travel, I contacted them 6 months before going and they will not refund a penny, 6 months to sell the rooms!!! booking.com have said yes but these horrible owners/managers have said NO PLEASE do not put money in there pockets when they don't care I am waiting for my results of CANCER
Foreign staff talking in their own language in front of customers which is beyond rude, from what i know of certain eastern european languages they have been bad mothing and insulting cumstomers most of which are oblivious. Looks so old it's about to fall apart. Also where are the managers? Do they just sit in the back office all day while everyone else slaves away? Can tell it's a mess some of the decent staff just about hold it together, they don't get the credit they deserve. Finally the worst thing is that hideous carpet in the dining room. Put me right off my food which was otherwise quite nice.
I think this hotel was built in the 1960's and it has a somewhat dated external appearance. Internally it is well maintained and has all of the facilities I expect. In addition it has a fitness centre and a casino. I did not use either.
I booked this hotel about 7 months in advance, I was taken ill and had to cancel 20 Weeks before my arrival date, plenty of time to relet the room, but NO, Money had been taken same day as booking, AND WHEN I ASKED FOR ANY REFUND PART OR FULL I WAS TOLD NO !!! 5 months to relet it, and they wont give me a penny back, Please just book somewhere else that cares
Went for along weekend to take Christmas presents for grandkids, even though there were works parties on, which were very noisy, the staff were very attentive, rooms serviced every day. As ferry home was cancelled due to bad bad weather, we went back there and was given another room for the same rate we had paid originally.
We stayed overnight having stayed in the Isle of Man several times before. The Staff were fantastic and really polite and helpful. The rooms were clean and more than adequate and all in all fantastic value for money. Keep up the good work guys!
Please note that I am only feedback the party we have had .Haven not stayed,haven't used any facilities. The party was great,staff were very kind and the food it is so mouth melting. Great venue for your special occasion.
Facades and interior are in need of an update. 1st room had a broken window that would not close. 2nd room had a faulty door. Staff very helpful and accommodating however. Great breakfast and good location. Rates are also reasonable.
I stayed for a couple of nights due to working on the Island, from Check In to Checking out the stay was perfectly acceptable, the room was of a good standard, staff were always pleasant and polite, food in the restaurant was of a good standard. Overall very good value for money.
I booked through a US booking website and got a really great rate, only the room had some problems - on a lower floor, overlooking the parking lot, by the heating vents and close to the party zone. This was OK on a Thursday night, not so much on a Friday night. When I talked to the staff at the front desk about my fears for Saturday night, they offered me a swap for a different room, or for a modest fee a special deluxe room far away from the party zone with an incredible view of Douglas Bay. Totally worth it. The staff were great. They moved my packed bags including the toothbrush I had forgotten to pack, and the anti-allergy pillowcase I had forgotten to remove. Really great service. The hotel is consistent with most Douglas establishments - has seen better days and is doing its best in the current economic environment.
The front of the hoteland ground fllor level looks a little dated but great service from the staff, very well presented and comfortable rooms, excellent choices at breakfast made our stay a very pleasant one. The hotel also has a swimming pool to.
Lovely room, clean, breakfast very good ,staff friendly polite, always I will return here. I also like the Majestic chinese restaurant ***** (is downstairs when you go out from the hotel on the right).what can I say more.. always pick the sea view rooms!! I like this hotel most for the spa facilites
Stayed for a night mid week, while in Douglas on business. Great location, really welcoming staff, nice clean room, and a lovely sea view and breakfast in the morning. Would definitely stay there again!
had a 2 night stay ,was able to get in our room early 8.30 am thanks to the helpful chap on reception.Had a room overlooking the bay ,great view,and could not fault it.Breakfast was excellent with great choice including Manx kippers.Ate in the restaurant 2 evenings ,had to say the chef on the carvery was pleasant and helpful, and one of the reasons we came back the 2nd evening ,food was very good and good choices on the carvery.Staff are all polite and helpful and the palace will get my business again.As a tip when visiting the hotel ,the bus from the airport stops outside the hotel quick and easy for a mere 3.10
I stayed here last week for 3 nights whilst on a walking trip to the island. The room was clean and tidy, the bath was lovely and clean and the bed super comfy. I stayed 2 nights in a room overlooking the car park and one overlooking the sea - I would pay for the sea room again as you can open the door and be refreshed from the air whereas overlooking the car park all I could hear from the open window was the air con unit. Breakfast was a good selection and the hot food was good quality - as was the juice. I think the bread could do with being changed it seemed like cheaper sliced loaf and let the side down a little bit. The wait staff were cheery and helpful both at breakfast, in the bar and in the bar for dinner. The receptionist was great when I had to extend my stay by one night and the ease of room moving was fab customer service! I ate in the bar - the pork belly ribs with mashed potatoes were Devine! Highly recommend. It's a good clean stay for a great price- wouldn't hesitate to use again.
The member of staff at the check in was excellent and extremely helpful . The room was clean with good toiletries. The room was difficult to cool down to comfortable level even with the window as wide open as possible. Generally the hotel could do with a bit of updating . Breakfast was buffet style and very good quality.
Staff lovely and helpful, parking available at the hotel at £4 per day, pool nice, never dined in the hotel as there is a fantastic Chinese next door. Rooms nice and clean but hair dryer was faulty. There is a night club below and we could hear people talking early hours but that didn't bother us. To be fair it is a nice spacious hotel but needs a little updating, would stay again
Everything about this hotel was perfect - location, wonderful sea views, comfort of room, breakfast, lunch and evening meals. Every member of staff we had dealings with were very helpful and nothing was too much trouble. Very convenient for buses. Having use of the pool etc was an extra bonus and again staff were very helpful. The Chinese restaurant was excellent too. Too be honest I can't understand how there have been negative comments about this hotel on other reviews.
Have you ever wondered what it would be like to try and sleep in a nightclub? Wonder no more! We were situated on the 4th floor (I presume the furthest floor from the nightclub below) and you could hear absolutely everything. It woke me up and kept me awake for hours. I feel sorry for anyone who has to stay any closer to the noise and have their room shaken by bass to an even greater extent. Nothing was mentioned about the potential disturbance before check in which annoyed me even more. Other than the ridiculously loud and incessant noise, the rooms are dated and tired and the bathroom is among the worst designed toilets I have ever seen. The staff were fine.
Stayed for an organised event and was first time in Isle of Man and from this experience will be my last. The hotel is very dated and very noisy if you have a room overlooking the car park. Staff on reception were unhelpful at best, particularly over the electronic keys which kept failing. Having to trudge all the way back to reception each time was a pain only to be told it couldn't be faulty! Staff in the restaurant were not educated or aware of allergy restrictions and attempts to find out what ingredients were used were futile. Ended up getting food outside of the hotel after the first day. Wouldn't recommend.
Stayed for 2 nights and it was a good place although a little dated. All the staff whatever their roll where helpful and polite. The breakfast bar had a great selection but I chose the full English and very nice it was too. It is as I said a good place but with a little more attention it could be a great place. The carpets around the hotel need to be cleaned or replaced. The beds are a little creaky and worn, the rear of the hotel needs to be resurfaced and tidied up as it's not a great view. The windows need to be replaced with pvc as the old aluminium ones are corroded. Looking up from the carpark to the room windows you can notice how old and worn the curtains are. A plus is the pool and hot tub but they need to install changing cubicles. It may sound a lot but it is just superficial and cosmetic. I have stayed here twice now and would stay again without hesitation.
Stayed for a long week end with our 9 yr old grandson. First impression is a bit disappointing because the main entrance to the hotel is off the car-park at the rear, so you see bins, air conditioning units etc.. Reception is a bit under whelming but staff are lovely and very helpful. We had sea view (connecting) rooms which both had a small balcony. They were adequate in size. Biggest gripe was how noisy the rooms were, I woke up very early one morning convinced there was someone chatting in my room! Breakfast was good with plenty of choice for both hot & cold. Restaurant menu is a bit limited but what we had was good. Swimming pool/health club is excellent. Parking is available at £4 per day for residents. I must add a note - our grandson was taken ill on our first night and had to be taken to hospital - staff, particularly night manager was a star!!
1st time on the Isle of Man what a disappointment. The island is beautiful shame the hotel is not so. The beds need replacing springs coming out the mattress & the mattress protector was more like tissue paper. I had to buy antibacterial wipes as the remote control was so dirty. Breakfast quality ok, service terrible had to ask for tea after waiting staff walked past on numerous occasions, no interaction with any of the guests. The place needs a refurb including replacing the window seals. Glad to see a Premier Inn is coming to the island, it's needed.
The Hotel is ideally located on the Promenade, Douglas Seafront. Regular Bus services to/from the Airport stop outside the Hotel, as does the Horsedrawn Tram (Check operating dates before going). The Manx Railway for Laxey (change for the Laxey Wheel & Snaefell Mountain Railway) is a 10 minute walk away. For those arriving by Ferry, the Port is 20 min walk away from Hotel. Staff in Reception & Restaurant were polite & friendly. Meal prices were on par with other local establishments, & were very enjoyable. The IoM Steam railway is a good 30 min walk away, but Buses outside the Hotel drop you close to the Station. We purchased on arrival at Douglas Airport, a 5 Day Explorer ticket for £39 + £2 card fee. This ticket is valid on all Buses & Trains on the Island, and is great value for money. We had a minor defect in the Bathroom, but as soon as it was reported, the issue was rectified immediately without fuss, and complete discretion. We would certainly consider this Hotel again should the opportunity arise.
This hotel is excellent everything from start to finish was great. Nothing was too much trouble for the staff. Food excellent. Bedrooms overlooking the sea. Attention to detail was very well done. My favourite was the evening meal starters. Do have kippers for breakfast so tasty.
Very much enjoyed my stay here, part of LTM Friends group. Great food and staff. Other reviewers have mentioned the 1960s decor- to me this is a bonus, great period features in the bar and restaurant including the wood panelling and the fixed corner seating.Don't ever change it, there are very few hotels with surviving fixtures from that decade...!
Our first view was not good as it is a 60's building but although our room was small it was clean and comfortable.The food we had was very good especially the breakfasts where my husband indulged himself with Manx kippers.The staff were good and very helpful.It probably isn't the best hotel on the island but we enjoyed our stay there.
The hotel had everything we wanted . Gym, pool, bar, restaurants and a great sea view. The hotel is a bit dated but it's clean and the staff are good. Try the Chinese restaurant underneath the hotel. We didn't use the casino so can't review it. We did get two free drink vouchers at check in. There is a Spa Supermarket two minutes down the road if you need it.
First time in a Best Western and I was not disappointed. Spent three nights here. The hotel is well maintained and welcoming. Room with a sea view was excellent, good coffee and tea making facilities refreshed each day. A few more TV channels would be useful but not a big issue. Breakfast choice was outstanding, probably the best I have seen in any hotel, all high quality and plenty of choice. Staff obliging and helpful. Local amenities within short walking distance and the town centre is mainly a pedestrian zone. Would have no hesitation recommending hotel and location to anyone.
Main meals a bit pricey for the standard of food. Breakfast costly in our opinion, altho we didn't use. Chinese restaurant at ground level good though.Staff a bit tired - end of season, though not rude. Hotel ugly at front - do we care? Games room decor also tired. Room good (sea view recommended) + room temperature very responsive and intuitive, as was shower. Totally unsecured wireless, but good connection. Good facilities in room.
Good hotel to get horse trams just outside. Electric railroad a short walk up the street or tram ride. Shopping a short ride the other way on tram. Casino in Hotel so no wait to lose your money. Room ok, needs updating in my view. Staff were very good in all areas. Chinese restaurant in hotel was very good. My matress in 2 single bed room was not very good as springs creaked and snapped. Lacked hot water in morning shower as another roomer also said about their room. We transferred to a double bed room next night and all was well. Staff were very good and friendly. Would return.
My husband and i held our wedding reception here last Month (August 2018). From the very beginning the staff here were very helpful and always easy to get a hold off. Katie was our wedding planner, she was very accommodating and professional throughout. I am very particular with what i want so thank you Katie for putting up with all my requests and fulfilling each and every one of them. On the day we had the carvey for our wedding breakfast, best option to go for, lots of choices and lots of food. Full and happy bellies at the end of the day. Carol, one of the chefs, even helped us to choose from the mass selections of desserts, and decorated them with the theme from our wedding- Daisies. Keith was out master of ceremonies, and a helping hand with anything we wanted. He stayed the whole day along with Katie to ensure that everything ran smoothly, which it did. Thank you for helping to make our day one to remember!
Stayed here for a couple of nights as a group of 6 blokes on a trip to play golf. Didn't spend much time in hotel but the place served its purpose. Breakfast was decent and worth the price. We used the leisure facilities and sauna and pool and that when down well after a night on the ale! Overall the place may look dated but the facilities were decent for price payed. Staff were good too and even printed out boarding passes for flight home which was handy.
This hotel is well located and has excellent views across Douglas Bay. A great Seaview from our room worth the extra charge. The staff were all very welcoming and friendly, the house keeping team did an excellent job. Breakfast was excellent fresh fruit as well as a full selection of the usual buffet breakfast. The parking is exceptional value. Will stay here again. Thank you
great location, staff great rooms clean, book sea view room to get fully opening or sliding door with tiny balcony. King size room only gets small opening window.We have stayed here every three months for the last 4 years- always great stays.Buffet Breakfast great, dinner always very good. Staff are always helpful and accomodating.
This hotel has everything you need at hand restaurant, bar , Chinese , bingo , health club. Price was reasonable compared with others nearby Has sea view rooms and balcony Ideal location and nearby shops and electric railway was amazing
I Stayed at the Palace Hotel 33 years ago when Keith Chegwin and the pop group The Bluebells who performed Young at Heart were on the island for the BBC show Saturday Superstore.The hotel exterior hasn't changed much from what I remember.This visit was for 4 days. I booked directly with the hotels own website and got a deal including Breakfast.I requested and was given a room on one of the upper floors.The room was clean and comfortable and the bathroom although a little small was good and well stocked with soaps and shampoo etc.The buffet breakfast was ample and really set us up for the day. A slight wait for fried eggs was the only minor thing as sometimes there is a rush on at the buffet.We used the pool each day and the view from the pool if Douglas Bay was amazing. Special mention to the staff the run the leisure club. Very courteous and the place was spotless.Overall we thoroughly enjoyed our time in the Isle of man in part due to the friendliness of everyone we met including all the hotel staff.Can't wait to come back and stay. Just wish the steam packet company would come up with some realistic prices.
Really horrible building but once inside, the place is not so bad. My room had a view over the bay. The room was sizeable, clean and comfortable. Staff were helpful and friendly. Breakfast is the usual buffet and was ok without being anything special. Location is good on the sea front.
We stayed recently for 2 nights. The room was adequate and very clean. We had sea view which was nice. We were especially impressed with breakfast and we ate in the restaurant one evening and cannot fault the food and service. In fact, upon learning that our flight on Sunday meant missing breakfast, we were encouraged to get room service at no extra cost (continental only before 7.30am) Very good overall
Room 329 with panoramic view of Douglas Bay. Hotel shows no sign of improvement or updates since our last visit two years ago. Mattress was lumpy with very loud springs that made for an uncomfortable nights attempt at sleep. The staff as always were polite and friendly helping with parking and the room was kept clean.
nice hotel to stay at for a short break, staff pleasant and helpful clean room with lovely views, breakfast buffet first class, second stay at this hotel. only down side have to pay to use the car park, and carpet at reception and restaurant could do with updating.
Very Disappointed as i was turned away from using the pool etc as a non member and non resident. Have used the facilities when staying in the paddock during the TT therfore cannot understand why its not offered during the manx as especially no other swimming pool near, missing out on extra revenue as i would have been there every day for the next 10 days!!
This hotel is very well located with a very nice view across Douglas Bay. We arrived by ferry from Belfast and it's a 15 minutes on foot from the ferry terminal. First we received a room without balcony but Mark from the reception was very nice and helpful and changed it for a one with balcony. Thank you Mark! We found all the staff from the hotel very nice and polite. Room was pretty big and clean but because of the connecting doors a little bit noisy. We had breakfast included, plenty of choice and tasty food. We spent three days in Isle of Man and we were very lucky having a perfect weather. Best way to see the island, Go Explore cards with unlimited travels both by bus and train. You can get it from Ferry terminal for 1, 3 or 5 days.
Very comfortable hotel, helpful staff and great food. Leisure centre is great, looks out onto the sea and also provides meals. Book direct for best value Avoid the rooms at the back of the hotel as they have a view of the car park only. Convenient for buses and horse drawn trams. Just wish it had a residents lounge.?
Well, not particolary expansive but quite creepy hotel: small and very tired rooms and toilets, what i save from my stay is breakdast, was good with good choice and quality, and location, steps from city center and with big parking. In general, looks really a shame: hotel, just in front of the sea and walking distance to everything in city, could be great but needs a total renovation.
This hotel is well located and has excellent views across Douglas Bay. When I stayed I found all the staff to be friendly and helpful. The room was well equipped and clean. The breakfasts were exceptionally good, with plenty of choice and all the food I sampled being of seemingly excellent quality. The public areas are a little dated in places but I would certainly recommend it to anyone
Hotel is outdated in parts, very expensive for what you get. Staff are really friendly and most helpful. Bookings can be difficult online, hotel made errors. They didn't discount our room price at all for only having 1 adult and 1 toddler in, charged same price as 2 adults. Parking is not free beware! Breakfast buffet service can be really slow at busy times, get up early if you want a full choice. Not many tables in breakfast area either, so if you turn up later you'll have to wait till others have finished. Breakfast is very nice apart from the sausages tasted horrible, bacon was lovely though salty but very little fat. Pool etc is great. Not many disabled parking spaces and still have to pay for parking. Some rooms don't have much space, very little storage for clothes etc. Some items in rooms damaged eg. Wardrobe door, sinks don't drain water away quickly and not all bath taps work. Shower in rooms is the worst I've had in my life, either boiling hot burning or ice cold.
Large hotel with excellent staff. Large airy restaurant but unfortunately our party was put in small side room on very cramped tables for 10 people. Even with a couple of large fans it was far too warm for a comfortable meal. The food we had was very good especially the starter course. But it was a reduced menu from the main restaurant in the evening. All buffet style and everyone ate at 6.30 and starters removed by 7pm. We bought our drinks in the bar after the first night as there was no be service. We would stay at the Palace again as independent travellers but not with Shearings.
Wednesday 8th August had dinner - style was carvery with a good selection of mains with vegeterian and fish course to order. Food was good and reasonable priced for a hotel. We had the chicken breast which was served in a delicious sauce and beautifully soft. Good self serve selection of vegetable - we had the roast potatoes which were perfect and crisp.
I stayed in this hotel for three nights in early August with my wife and another couple. The Best Western is well situated on the Central Promenade but closer to the Electric Railway Station than the Harbour Terminus. The distance into the commercial, retail and entertainment sections of the city are quite walk able and flat. There is a regular bus service if you do not need the exercise.The area, if you discount some road noise, the horse pulled tram and seagulls quite quiet. There is a bus stop outside the hotel and a regular service to the airport. The hotel is an unusual design.It feels like the architect got his impression of what a casino should look like by watching Elvis Presley in" Viva Las Vegas" but never actually left the Isle of Man The are two entrances. One is obviously for the high rollers attending the Casino and another, at the rear from the car park, for the other citizens. Once you get used to the unusual orientation it is all good. The public areas are in need of refurbishment and can be a little dark in the casino as befits the purpose of a gambling establishment. Our room,on the third floor, was perfectly presentable , well appointed and clean. It was a little small in modern standards and did not have air conditioning. I do not suppose there is much need for this normally but it was a very warm summer.A fan was provided. Beds were exceptionally squeaky. The room was serviced every day to a very acceptable service. We ate breakfast in the dining room where the food was of a very high standard and the service well supervised by the duty manager. Sunday morning was a bit hectic with a 10 minute wait before a table could be found. All the guests staying, including our party, tried to rush the buffet at 10 am. The bar area is a little small given the number of people staying and the fact that it is used for pub grub at night. Prices pretty much what you would expect. The staff were excellent, helpful and pleasant. We did not eat in the restaurant other than for breakfast or use the pool or the casino. In summary, a fairly decent hotel with good enough rooms, a good breakfast provided, well situated in Douglas with excellent staff in need of a bit of upgrading. We enjoyed our stay.
Stayed here last week for a family wedding. The room was very good with a view over the sea and a balcony. Food for the wedding was excellent. The chef talked me through which things I could eat safely as I need gluten free. The choice was brilliant.
We had a balcony room for the TT's as part of a package. Room was clean and a good size, bed comfortable with a beautiful view of the water and the Promenade. With an unexpected heat wave and no air conditioning, we enjoyed being able to open the door to let fresh air in (when the person below wasn't smoking on his balcony). Not having a fridge was a surprise and a slight inconvenience when early starts meant a dash to the store before breakfast to get cold food and drinks to take on our tours. The bathroom was sufficient, although a tight squeeze when using the toilet and the shower being over the bath was a challenge as it was high from the floor for the vertically challenged. Thank goodness for hand rails. An upgrade would be fantastic! We had a constant fight with the shower curtain sticking to us when showering. :) Sleep quality was okay considering we were opposite the lifts. We were in an adjoining room and we heard every word they said, even when they were talking hands free on their phone, we could hear both sides conversation. Being an older hotel, you have to expect some negatives. BUT overall, we were very happy with our stay and look forward to returning. Housekeeping should be congratulated on an awesome job as our room was immaculate. All staff we encountered were fantastic, so pleasant any time of the day or night. Keep up the great work!
The many reviews warn you of what to expect so there was no disappointment on arrival at the dated appearance particularly at the rear of property. Our room was clean and comfortable enough, the standard sea view room had a great view of Douglas Promenade. We struggled to find much to do in Douglas itself even limited for Cafes etc, so the Casino and Amusements within hotel complex kept us nicely entertained. Breakfast was excellent, partially buffet but top quality patisserie, kippers and bacon, an evening meal was also perfectly acceptable, it was a huge relief when our flight home was delayed overnight that EasyJet put us into the Palace for the night. Would charge double current rates if it was refurbished so happy with it as is. Ideally placed bang centre of Promenade.
The outside does not look inviting. We entered from the promenade through the casino entrance. Looks drab dated and dark. Our room was dated but adequate very clean. Pool and spa facilities were excellent. Breakfast was 9,99for buffet. Would recommend ordering kippers / poached eggs both of which were excellent. Rest of breakfast food is buffet. Location on promenade is good. On the down side our room was facing the car park one night we were unable to sleep due to the noise and police presence , arguing/ shouting and swearing.
Bus Number 1 leaves from in front of Douglas Airport and for £3.10 it takes you, in around 40 minutes, to bus stop 7 on Douglas Promenade which is directly in front of the Best Western Palace Hotel & Casino. We arrived really early after a 07:20 flight from Liverpool and didn't really expect to get straight into the room but the really friendly and helpful staff on Reception asked Housekeeping and they said give them five minutes to give the room a post cleaning check and we could be in. As you can see the room was light and airy with modern furniture, a large flat screen TV, a comfortable double bed and enough storage room. The room was a bit warm but when we asked (although there was no need, the Reception staff apologised and told us it should already have been in the room) we were given a fan which helped. Also in the room was a hair dryer, iron and ironing board and a safe. The bed area was a bit snug and it would have been nice (we think there would have been room) if there had been a bedside table at both sides. The view wasn't great but no drama, though seeing through an open door of a room on the other side of the hotel, we saw they had great sea views. The Hospitality Tray was very good and it was a very nice surprise to find 2 small bottle of white wine, 2 of red wine and 2 of water on our arrival. We were also given a card for a complimentary drink at any of the hotel bars. The bathroom wasn't a bad size and the complimentary shampoo and body-wash were good quality, as were the towels. As with a lot of bathrooms in large hotels the sink took a while to drain, it was also very warm in the bathroom. The shower was an over bath mixer but it had good pressure. There was a non-slip bathmat and lots bars to hold on to. The only real downside was the shower curtain, no matter what you did, it was always encroaching and sticking to you and it felt that you were having to fight it to get a shower and by the third morning we'd thoroughly had enough of that! The buffet style breakfast was excellent throughout, with a great range of continental choices along with traditional cooked items with things like kippers, porridge and poached eggs available on request. My particular favourite were the local sausages, which had a lovely taste. We had our complimentary drink in the Bingo / Slots area bar but found there wasn't the greatest choice, we found the same when we had a drink in the Casino and in the main Paragon Bar but the service was friendly all the same. From the little I know of casinos, it looked ok, with tables for Black Jack, Roulette and Poker. While we didn't eat in the main Paragon Restaurant, we did eat in the attached Majestic Chinese Restaurant. We found the decor to be nice, the food was very good, the service excellent and the cost reasonable (£80 for: starters; chicken satay skewers, soup and mini spring rolls, mains; beef chow mein, chicken chow mein, sides; fried rice and 2 bottles of acceptable Tempranillo), can't really ask for much more. We also made use of the pool, situated on the second floor with a great view of the bay. It was a nice size, though not of a size that you could really do any serious swimming, it was well maintained and again the staff were friendly. In the attached sitting area you could buy lite-bites and drinks and complimentary water was also available. Close by there is the Palace Cinema which has 2 screens, a Spar shop, a fish & shop and a take-away pizza shop, though not a lot else. The outside of the hotel looks quite dated as do some parts of the interior but we found that was more than balanced by how friendly and helpful all the staff were, even down to giving us an extra hour to check-out. All in all, a good stay and far better than expected. Thank-you.
Our stay started with our rooms not being ready so a lengthy wait in the expensive bar. The hotel facilities are excellent & justifys the 4**** rating, however the rooms do not! If your lucky enough to bag a sea view room I'm sure this would make a difference, but if like us your given a room at the rear then don't expect much, room was tiny & mattress very hard however , very clean. The pipe work for the fridges & maybe air con?? We're directly under our window making it very noisy so along with the ugly rear exterior it didn't make for a view. The approach to this grand hotel is also at the rear so first impressions are disappointing. There is no outside seating anywhere!! Which is a shame as its a sea front position with exquisite views across the bay. Some of the staff were quite friendly with others being a little offish. Most were European speaking little broken English. Breakfast was at an extra cost of 9.95 & eat as much as you like, we had heard poor reviews from other guests of food being cold, however, we did have breakfast just the once & found it to be more than adequate, lots of choice & plenty of it, & no, it wasn't at all hot which let it down & staff were clearing away as guests were still trying to serve themselves to the meal. We enjoyed our stay in Douglas & the Isle of Man is truly a beautiful island as well as a bit expensive as they have to import most of everything. We would defiantly visit again with maybe a different choice of accommodation.
My stay was very pleasant - the room had a wonderful view of the Bay. But the flat roof of the Restaurant took away from the beauty of the view. Staff were efficient. Food was very satisfactory. Room decor was pleasant. The exterior of the building was very poor - visually it had a jaded look, which was not helped by the awful vista in the car park that greets a guest. The car park is shared with a fenced off service area that contains waste bins, beer kegs etc.
We stayed here for a couple of days with family. The rooms had a sea view which was a real highlight and made up for the strong smell of smoke in our room. The decor was fine and the room was clean, just a few things fraying at the edges- carpet was old and threadbare in parts and the heavy curtains kept coming off the hooks which was very annoying. The bed was comfortable and we slept well. The amenities at the hotel weren't great- the lobby was bland and staff weren't particularly helpful. The bar was very humid and service was slow at the bar. Breakfast was an excellent spread of hot (to order or self serve) and cold selection. The leisure centre was clean and the pool was spacious. The only annoying thing was after 10 mins in jacuzzi we were made to get out, which is ridiculous as I've never had this at any other hotel in my life! I'd say stay here if it's a quick overnight jaunt and you get a good price, otherwise look for somewhere better.
The hotel obviously needs updating now but it's clean and well maintained. Sea view rooms with balcony are lovely and spacious our room was clean and well maintained with everything present and in good working order. Staff are very friendly and accommodating and the breakfast was excellent throughout our stay. Leisure facilities were also clean and well maintained and leisure staff pleasant. The main attraction of this hotel is the additional faculties of a casino Chinese restaurant and bingo .plus the horse tram and buses stop directly outside but it's a short pleasant stroll along the prom to Douglas town center.
Our room overlooked the car park at the rear of the hotel and unfortunately the delivery and bin collection area so we got woken at 6am approx, every morning, very noisy. Had taken the car and very surprised that as a resident we would be charged £4/day for using the car park, you can leave the car on the promenade outside the hotel for free, which we did.The room could be overlooked from the raised area of the car park and the adjacent houses and we felt net curtains should be provided to give privacy Cannot comment on the food as ate out. The room was clean and tidy and well made up every day We felt the hotel and area could do with a tidy up, it looked a bit tired.
Just want to say a huge thank you to Katie Bradshaw and her fantastic team for making the evening such a success. The food was amazing and as always all staff were extremely approachable and efficient - nothing was too much trouble. Great Team, great service - highly recommended for functions so thank you!
This was the second Manx MSA Ball that was held at the Best Western Palace Hotel and once again we have nothing but praise for the way our function went. All details of our requests were followed and the staff were very obliging when any changes had to be made. We were delighted with the display, quality and choice of food and would like to complement the catering staff. Our grateful thanks to Katie Bradshaw and the entire team. Hilda and Rumi Sethna
When arriving in Douglas,the hotel stands out due to the building being in the middle of the beautiful Victorian buildings. We took the bus from the airport so entered through the entrance from the promenade and it was not welcoming due to being very dark. The reception is located at the back of the hotel. Our room was clean and had all the facilities we needed, tea and coffee etc. We were in a room at the back,so no lovely sea view and it was quite noisy due to overlooking the car park. A desk fan was in the room, but due to how warm it was, had little effect. The window didn't lock so got some generator noise as well as The car park The restaurant was nice overlooking the sea, shame you can't see this from the bar, located behind the restaurant. Breakfast was good as was dinner and service was good, all the staff were very friendly and helpful. The hotel is dated and needs updating and there is definitely plenty of scope for this.if you are looking for a modern hotel, this is not for you
Just returned from a family holiday during which we stayed at The Best Western. The rooms where excellent very clean and well kept. We had a lovely sea view and we found no request to small. All the staff were very friendly and most helpful. There was good availability on public transport and we would recommend getting a gocard travel pass which allows access to all public transport on the island. Our children also loved the indoor pool which was great fun and the hotel also has a cinema attached to it. We will definitely be returning again and can't thank the staff enough.
Stayed here for 2 nights in a suite. Rooms clean and well equipped with drink making facilities, bottles of water and wine. Beds were comfy with a sea view. Restaurant served a great breakfast with kippers and poached eggs to be ordered when you are seated. We had 1 evening meal which cost £15 for 2 courses each, with this you are given a free £5 token to use in the casino. Overall a great break with great weather..
Having read some reviews I was a bit doubtful about staying but as we were in a big group we had little choice of affordable hotels. My room was clean and reasonably modern and all the facilities were very good. The breakfast food was good as was the service, it was a bit of a bunfight but that is only to be expected in a large hotel. The big problem for me was the noise outside, my room was at the back of the hotel and I was woken on each night of my 4 night stay in the early hours by either people leaving the casino or the dustman or other noises, I am quite a heavy sleeper so it does take some noise to wake me. As a result of this I was permanently tired which cast a shadow over my holiday.
The room was very clean and tidy overlooking the sea front.We went by car and for a small charge of £15 for 4 days parking.Great selection of food for breakfast all cooked to a high standard. Twice we stayed in the restaurant for evening which was very good. Would highly recommend. It was our golden wedding anniversary.
This Hotel does get mixed reviews and it did almost stop me booking. However, although it could do with some new carpets, the room, staff service and food were more than acceptable and I would stay again.
Stayed here in the winter for 3 days, found the food great, basement casino interesting never tried the gym or the cinema. 2nd review. I had one of the rooms overlooking the sea which was great because you can watch the the Ferry and illuminations isle of man version. Room was very clean, bed comfortable not a lot of noise. Staff very friendly and helpful and very down to earth. I would come back here but I cannot imagine it in the summer with lots of tourists and a very busy sea front. Hotel is a bit dated but not a problem
1. Far, far too hot. We were on the carpark side, with an ugly view, extremely hot rooms and no air con. 2. very ugly modern 70s style building. go along the prom and look for the ugliest hotel and you will find it. 3. Some terse service at times 4. You dont get the usual hotel newspapers or pleasant relaxing areas. No greenery 5. Gym was well equipped though.
Stayed for a long weekend at this hotel. Yes, it needs updating and the mattresses have seen better days! However, the location on the promenade opposite the sea and the great staff make up for it. Only had breakfasts here and it was varied and good. It's based near town and handy to get to other places. Rooms were OK and cleaned daily. Overall I'm glad we stayed here but don't book it if you want 4 star luxury!
I've stayed at The Palace the last 4 years over the TT and will continue staying there as long as they'll have me, because of the staff if nothing else! No request is too big or too small and there is not a person in the hotel that doesn't say hello every time they see you. The rooms, despite not having had a refurb in recent times, are clean and comfortable and do the job! Location is excellent, food in the restaurant is tasty and varied, the casino is a bit of fun and the Chinese restaurant downstairs is great. I recommend taking a sea view room if available as not only do you get a nice view of the Promenade and te Irish Sea it's also great to have the option of opening the balcony door for the sea breeze when the rooms get warm in summer.
This hotel is a let down. Main entrance is not welcoming. food was very nice though. rooms clean but average at best. it is an average experience. gym and pool not impressive. the pool is very small and changing rooms are almost non existent.
This was surprisingly a fab hotel ... little dated from outside but inside the bar and restaurant was good and reasonably priced to ... we did the takethat tribute and the food and entertainment was brilliant .. the food was fantastic ... the breakfast was great .. the rooms were good just extremely hot .. little bit disappointed in the fact we had 2 elderly people with us and they didnt have disabled facilities in the bathroom ... shower over the bath .. granted there were plenty of handrails even so they were unable to get in shower ... Overall a great hotel lovely n clean staff very friendly on the sea front of douglas .bus stop / horse tram stop right out side .. approx 15 mins walk from the ferry terminal .. Great hotel and would definetly recommend . X
Great location with a sea view ?? We always managed to find parking right at the front too which was convenient! Small but tidy room with a cosy bathtub ?? and comfortable bed. Easy access to lots of attractions on the island ??
Large hotel situated on the seafront. Fairly generic hotel, with casino downstairs and gym next door. The gym facilities where included in the price of the room which was a nice touch. Food in the bar downstairs was surprisingly nice, as was breakfast the following morning. As someone who has to stay on the Isle of Man for 4 weeks, and stayed in several establishments this was one of the better ones, given the price on rooms etc compared to local B&B's.
We had a really enjoyable stay at the Palace Best Western in May. We found all the staff, whether in Reception, Restaurant, leisure centre all very helpful and friendly. Our room was really comfortable with French doors ‘balcony' and a beautiful sea view. It was cleaned and serviced to a good standard. The buffet help yourself breakfast is plentiful from continental to full English , with lots to choose from. Plus items such as Manx kippers, porridge, poached eggs etc cooked fresh from the table menu. There are also an assortment of Danish pastries. The hotel communal carpets do need updating etc, but look past this, and you will enjoy your stay. We will stay here again when we go over to visit relatives.
Stayed twice during April, the last time being a 5 night stay for work...its a good base, rooms clean & big. Reception team really nice & friendly! The negative was the lack of options on the restaurant menu especially vegetarian options....1 option?? This is 2018 there should definitely be a couple of options.
this isn't the most fancy hotel on the island or the newest but it's location is great ample parking great breakfast and lovely carvery through the day nice swimming pool, decent pleasant staff. I always ask for a room on the front with an opening balcony...lovely to sit with doors open with a coffee listening to the waves in the morning
The hotel is in a great location on the sea front, the staff are friendly and well mannered, however the hotel is looking tired and dated and could really be make modern in appearance and standards within each room.
Staff were all so friendly. Must mention mark on reception and John (I think) who managed restaurant both were so friendly and helpful. Food in bar and restaurant were great. We had a sea view room which was clean and comfortable. Would definitely stay here again
Excellent service with very friendly staff.Breakfast and dinner were fresh and plenty of choices.Hotel could do with a refurbish but overall a great weekend.a good position for buses etc a short walk to the town.
Great Location in the middle of Douglas Great Views if you got the sea views Great Service and friendly team Outdated need refurbished Free WiFi working fine Easy access to transportation and bus service
We enjoyed our 4 night stay in Douglas. A great Seaview from our room..Worth paying for. A very good Chinese on the ground floor is worth a visit to. Rooms are OK but could do with a face lift. Breakfast was excellent with kippers poached eggs and fruit fruit as well as a full array of the usual buffet breakfast. It did get busy and the very nice staff had trouble coping. Probably one of the better hotels on the Island
Definitely worth a visit. Staff excellent. Rooms and general cleanliness very good. Did not use personally, , but in-house casino, and gym used by other members of party very acceptable. This is a large place with a reasonably good car park at back, but hotel is directly on the promenade and rooms we were in, were looking over the sea towards the harbour;
We booked The Best Western because we are fond of the brand and my partner knew it was in a good position. Firstly the staff were all very welcoming and friendly, the house keeping team did an excellent job. The room was very clean and tidy every day which made for a relaxing stay. The parking is exceptional value at just £4 a day and was easy to park each time we took the car out and came back. The hotel does feel tired in parts, the pictures on the wall are very faded and it just feels worn around the edges. I did feedback to the lovely receptionist that in this ‘modern age' plugs by the bed are important as to charge any device had to be done on the desk no where near the bed. There were plenty of “blank plates” where plug sockets could go. Otherwise a very pleasurable stay. My iPad won't let me rate the below so Service 5 stars Location 5 stars Cleanliness 5 Stars
Had to travel from Liverpool by Catamaran as the ferry was cancelled on my outgoing trip and it was quite choppy but it was ok coming back to Heysham on the return trip.The hotel is situated on the promenade and my room was looking over the bay. The room was spacious and very comfortable with a big double bed and a good supply of hot water in the walk ion shower. The reception staff were helpful and i was dealt with in a timely manner, but the only down side that there was no free parking in the car park but usually there was free parking on the promenade. The restaurant had a buffet type breakfast and dinner but the choice was good and you could order of the menu if you wanted anything particular that was not on the buffet. although i thought that bit would be noisy with the casino and other attractions i was greatly impressed by the quietness all of my stay A very enjoyable trip.
A very noisy night with cars revving in the car park, noisy people slamming doors and talking loudly in the corridors along with the constant hum of the extractor system. Room too hot, one radiator which couldn't be adjusted and even noisier and drafty with window open. Most uncomfortable bed I've slept in for a long time - a cheap springy mattress that pinged every time I turned. Toilet tiny - if you sat on loo you'd knock your knees on the side of the bath. A tired and grubby hotel, seriously not impressed.
could not get to sleep due to the noise on 2 of the 3 nights we stayed, they put us directly above the main conference room where they had 2 events both of which did not finish until well pass midnight. when I complained the first night they said it should be finishing soon, well it didn't, so wont be going back there again!
I have stayed at this hotel several times for business purposes. I again booked the hotel for a 3 day night stay in June 2018 . This was a direct booking and I realised later that day that I had made a huge mistake as it was close to the date my daughter was expecting her first baby and our first grandchild. I phoned within 48 hrs and explained my dilemma to the hotel manager requesting a transfer of dates noting the exceptional circumstances but was informed that they would not give any consideration to my request to move the dates. Best westerns inflexible and uncaring attitude to guests is something which anyone would find disgusting and reflects a poor understanding of good customer service and business savvy. I certainly will not be recommending the Best Western hotels to anyone as I believe their behaviour and attitude to existing customers reflects that they do not value them .
Yes, the hotel is a bit tired, but it is very clean and comfortable and the staff cannot do enough for you, especially Daniel on Reception who was very informative and helpful answering all our requests and advising us on places to visit etc, Thankyou Daniel. We have to thank Vanessa in the main restaurant for breakfast, who was always friendly, smiling and very polite and accommodating. The hotel is very near bus stops and horse drawn trams which take you to all connections for ongoing destinations, and the hotel is opposite the beach. We had a sea view room which was a good size, with comfortable bed and good sized bathroom. Breakfast was excellent and the food that we had in the main restaurant, the bar and the Chinese restaurant were all very good and value for money.
Excellent situation on the Promenade. Good views of the Bay and harbour. Able to watch the horse trams trot by. Good breakfast included. Lifts to all floors (except street level). Ample parking at the rear, which is unusual in Douglas. Bus stops outside the door for exploring the Island.
First impresesion of Hotel is that it is a big concrete box of a place - entrance dreary and entire Hotel is in need of some refurbishment. Room at the back (404) horrible view over car park and fire escape. Bathroom small but clean. Room basic but adequate. Staff mostly very pleasant although we were disappointed on Thursday 19th April when we could not get a seat to have a bar meal and the girl on the restaurant desk did not greet us or even attempt to help or apologise (twice we tried) Breakfasts were ok with plenty of choice.we had one evening meal at the bar and the food there was good.
Stayed here previously when visiting island although paid a little more for a double room than last time , £77 B&B. £4 parking for 24 hours. Rooms good size and clean, staff very professional as you would expect. Had good nights sleep with bed and pillows very comfortable. Shower over bath is under powered for my liking but is adequate. Good breakfast with plenty of choice. Residents can use health club facilities if they choose to. All in all a good base and convenient for the harbour and promenade.
I have stayed at the Palace now a few times through work. It's comfortable, the food is brilliant and the view from the sea view rooms are stunning. The staff are always friendly and attentive. The hotel does look a little tired in a few places, but for the price you are paying you definitely get your money's worth. They also offer a free mini bus service into town during the day, but the walk is so pleasant I normally only use it if it's raining
We stayed at this hotel for one night whilst visiting the Isle of Man for a concert. Yes it is dated (what do you expect for £50 a night?) but we really enjoyed our stay. We had a lovely sea view room which was clean and tidy, comfy bed and tea/coffee making facilities. Complimentary toiletries were provided which I didn't expect so that was a nice touch and I liked that the hairdryer was next to the mirror. There is a gym, a pool and jacuzzi and sauna and steam room. The pool was lovely for a relaxing swim after a long week at work. Towels are provided for a £2 refundable deposit and a one pound coin is needed for the lockers in the changing room. Make sure you have a Manx pound coin as the lockers do not accept the new pound coins. The breakfast buffet was lovely with a good selection of hot and cold food. There was also a menu with other items on like porridge, kippers etc, which could be ordered with the staff. For us, the food already provided at the breakfast buffet was more than enough so we didn't order from the menu. We didn't use the bar or the casino so can't comment on these facilities. Finally I would like to say that the staff were lovely! The lady on reception was all smiles, really welcoming and allowed us to check in early too which was good. The staff at breakfast too were equally nice, very polite and friendly. If you're after a modern, state-of-the-art hotel this isn't for you, but if you're like me and are happy so long as the hotel is clean and tidy with a comfy bed and friendly, helpful staff then you'll be fine.
Stayed for a weekend get away with my family, we had the best stay! staff were amazing and very helpful also have great facilities. Definitely would recommend to friends and family. The food in the paragon restaurant was incredible it caters for gluten free, vegetarian and vegans!
Stayed here the other night for a tribute act, act was fantastic along with the hotel. Have stayed here in the past and always been great, and no doubt will stay again in the near future. To all staff keep up the good work
We came to the event at the Palace as it coincided with our close friends birthday ....and we had a brilliant night! The event was so flawlessly organised which began with welcome cocktails in the Casino making us feel like VIPs were we could find a glass of fizzy and our seating plan. We were then we invited to our seats . I had kindly asked the team to decorate the table for my friends birthday with a balloon and a banner I dropped of the day before ...a great surprise for the Birthday girl. We were then invited to help ourselves to the carvery which was simply beautiful! There were waiters on hand to get drinks if needed. The main eveving entertainment began and we sang and danced the night away to all the favourites from the two movies. The preformers were fantastic and really encouraged audience participation....including a special performance for our Birthday girl! We finished the night off perfectly where it began in the casino. We all agreed it was a fantastic evening and would definitely go to another event in the future....
Great night had on Saturday 31st March for the Tribute Act, food was amazing and the tribute act was very good as well. Would definitely recommend to anyone and would definitely book again. All staff were great as well.
Great lively hotel, we had a really good time. The hotel has everything you can ask for, restaurants, bars, health club, casino and a cinema. We had a meal in the Paragon restaurant - which was fabulous; lovely fresh food and the steaks were amazing. Service was fabulous with every member of staff we encountered. We will be back
The hotel has become a bit shabbier since our last visit. It suffered from the extremely cold weather as the heating wasn't really up to the job. Bedrooms comfortable enough and spotless - the only real criticism was breakfast. This really highlighted what I call lazy buffet. The trays of food were full and had obviously been there for some time, so as you would expect the fried eggs were inedible, the bacon was rock hard and the sausages were solid. No one was replenishing - ideally there should be smaller amounts of food regularly restocked. Certainly not worth the £12+ per person we paid, one day the food was so tired I just had toast. Orders took a long time and poached eggs arrived so soaked in vinegar they were inedible. Just seemed there were not enough staff. They started to clear up 15 minutes before breakfast was supposed to finish, so many guests were asking for juice and so on that had been removed. But otherwise it was fine; we'd stay again but probably go elsewhere for breakfast. Internet was free.
Had a great Sunday brunch here with my family, service and food were amazing all for a great price. It was help your self buffer and every thing you wanted was there, so much choice. Great views from the brunch room of Douglas beach.
We got a clean comfortable modern room, and an excellent breakfast, for a very good price. We ate in the Chinese restaurant inside the Casino. That was good too, although I wouldn't have known it was there.
If you want a cheap hotel, this is the place to stay. There are only 2 good things I can say about it: Its clean and the breakfast is great. Overall you pay for what you get. It's basic, tired, dreary, lifeless and dull. We had a suite, which although spacious lacked any form of quality or opulence. A 9 force gale blew through the poorly fitting patio doors. I had to get the Management to sort it, which they did by placing sellotape along the seals. I guess it did the trick! The bathroom had no radiator, so was permanently cold, The towel rail worked ridiculously from a manual switch, that was then governed by a timer. So in the morning the towels and bathroom were very cold. The bed was probably one of the most uncomfortable beds I have slept in. It would have been better with a piece of foam on the floor! The Casino is not much better. No modern gaming tables, just a dingy lifeless area. The Spa area was poor quality. Pool was cold, jacuzzi small and limited, changing rooms were dirty and overall the same theme as the hotel itself, tired and rundown. Sorry, just thought of another positive, great view from the pool over the esplanade. Overall, if you want a cheap night with poor quality facilities then you will be ok. For us, sorry but we won't visit again.
Just returned from 5th visit in 6 months.As usual the staff were friendly and helpful and seem to enjoy their work. The bedroom was clean and tidy and it is well worth paying for a sea view. I have read some of the negative reviews but consider the hotel great value for money
I meet with a group of friends prior to a meeting for a drink and a bar snack. Last night 3 of us ordered egg sandwiches and salad. The bread was very dry and the filling was rather small, the chips and salad were fine but overall a bit disappointing and not what you expect from a hotel. Had to request cutlery
We got an online B&B deal for this hotel over Paddys weekend for £45 per night which as it turned out was excellent value. The bus from the airport drops you directly outside the hotel, the hotel itself has a bit of a dated feel but the staff were very helpful and the room was small but comfortable. Not being a gambler I didn't go to the casino or even have a drink in the hotel bars as they didn't particularly look great for spending an evening. The hotel is a 10 minute stroll from the centre of Douglas and there are better options there for the evening. There is also a derelict nightclub at the front of the hotel which is a bit of an eyesore, no idea if it's being refurbished or not. The buffet breakfast was excellent, a choice of cooked breakfast items, fruits, cereals and pastries. There is also the option of having freshly cooked kippers (I'm sorry I didn't see that on the menu until after I'd filled up on sausages and eggs). Overall I enjoyed the stay, it was particularly good value for the deal we got.
The price reflects the caliber of the hotel. Was a very good hotel in it's day but sadly that was some time ago. Quite noisy and the rooms could do with a make over. The health club is of a decent standard and the breakfast is quite impressive.
We arrived Friday evening hired a car and headed to the hotel only to be told there is a £16.00 charge to park the car!!..... went to the room only to find it was the coldest in the whole of this dilapidated so called 4star hotel..... breakfast isn't at all appetising.... was glad to check out wouldn't even rate it 2 star won't be recommending this to anyone... rude staff at check in and over zealous bouncers on the casino door
Very good for a short stay. Breakfast could have been better. Everything had been stood for quite some time. Would still stay there again. We arrived at 10.00 am and didn't expect to be able to go to our room. However the receptionist allocated us another room which was ready so that we could put our bags in and hang clothes up.
Recently spent 4 nights including all inclusive in the hotel. I agree the hotel maybe a bit dated but it was clean, comfortable and the staff a huge asset. We had a couple of little hitches, one nothing to do with hotel, and nothing could be too much bother for them. Well done and thanks again to the hotel receptionists. A great choice of food and plenty of it. The food was of a high standard and served promptly and professionally. Maitre Ds were professional and friendly. Visted the casino and the staff were very professional but friendly which was great when you are a novice. The Manager in charge was very approachable and informative, great for beginners and gamblers. Bar had great service for lunches etc. Friendly staff. Only thing was we couldn't find a lounge just for having a drink and chilling but maybe that was because one of the bars was closed and the club but that could be due to it being off season. Room was comfortable with plenty of storage but could have done with extra seating in the room or on the balcony. Worth visiting, we'll be back.
Just spent 2 nights in the Palace Hotel Douglas IoM with a large party of friends and family. Despite the tired modern exterior which is at odds with other historical seafront properties, I couldn't have been more impressed with the service, food and amazing sea views. Our entire party enjoyed the varied meals ordered and the breakfast was amazing (my husband is a hotel breakfast officiendo and he was very impressed). The decor is tired but everything was clean, rooms thoughtfully well stocked and did the job. Staff we're extremely friendly and helpful and I would absolutely stay there again and recommend highly.
I stayed here for a couple of nights as I was working in the area, at first glance the hotel is a little dated but don't let that put you off, the staff are all really nice and very helpful and the food is excellent. I'll be back in a few weeks to stay for a week so I'm looking forward to staying again.
Stayed here 3 nights recently. The hotel is a little dated but our room although small was spotlessly clean and very comfortable. The sea view was amazing and I enjoyed hearing the waves at night. The staff were all extremely friendly and we were given our room hours before check in which was great after an early flight. The food in the bar is also nice. Would stay again.
Staff extremely attentive, food delicious and a great vibe in the casino. Health club looks fantastic since last visit. Still believe this has to be the best place for breakfast on the island. Lots of choice and staff lovely.
Having been a local for 19 years and attended many functions and weddings at the hotel my husband and I decided to stay overnight following a function. Don't mind paying £4 to park the car overnight but standing in the freezing cold whilst trying to find coins that it would accept was a pain . Yes hotel is dated and could do with refurbishment but Check in and check out was efficient and staff friendly. The sea view room was adequate and clean, bed was comfortable, free WiFi worked perfectly, we had a generous supply of tea/coffee and milk and - a big plus for us ladies - the hairdryer was actually plugged in above a large mirror in the bedroom! Breakfast was good, plenty of choice and was constantly replenished with a toaster that toasts the bread first time. So all and all good value for money if you aren't bothered by the tired decorations.
It's the worst hotel we have ever been too, the staff look like they want to make you in to mince meat nobody can speak English!and it's your problem because your English speaking! In the Isle of Man,Really is horrible from top to bottom can't think of a good bit so I will leave it at that.
Stayed here for 4 nights on business. The room was nice and clean, simply decorated. The veiw was amazing however. The carpet was very threadbare in places and worn, and the wind from outside was loud (although I quite liked the sound of waves) The balcony would not open at all, seems the door is stuck. Majority of staff were really friendly and helpful, however one or two were a but dismissive. I would stay again though :-)
This claims to be a four star hotel and one of the best in Douglas, it would be 2star at best anywhere else and if that is one of the best in Douglas I feel very sorry for residents of the other hotels The hotel is very tired and tatty, our tiny room has the cheapest and most uncomfortable mattresses that I ha e ever encountered in an hotel The devour and fittings were tatty with paint peeling on the celeing and mould on the shower tiles and paint peeling off the bath panel The one saving grace was the friendly and professional welcome at reception I would not recommend this hotel
The hotel is run down, really needs pulling down! It's dated and the evening meal is poor, could only bare to eat there once. The room was ok, but again felt like it needed some attention. I actually slept fairly well. The staff where friendly and couldn't be faulted. They know it's s dump and quite clearly scared people complain
We stayed here for a weekend with 6 other couples . We had a lovely stay . The rooms where lovely the breakfast really nice there are pool facilities and a casino for late night drinks all in all a very enjoyable stay
Good value cheap and food was really nice. Staff were all lovely and very helpful . Pool was nice. Only problem was large groups of leary blokes... pissed singing and swearing in the restaurant and bar. No problme with this if you are on a group holiday but not my type if thing so would look else ..
We initially booked the hotel as our long haul holiday had been cancelled due to serious weather problems. We needed a break and decided the Isle of Man would be an easy getaway, I booked directly as we use this chain at work. On arrival everything seemed ok, we checked in, I had booked a premium room with a sea view. The room was very dated and tired, bits falling off the wall and a horrible musty smell all over, later I found out this was from the leisure centre directly beneath us ! We rolled with it as price we paid wasn't too bad. The breakfast was good and the service was fine. However one morning we were dragged from our beds at around 7.30AM with the fire alarm going off ! We were ushered down the stairs in our pyjamas and slippers and spent the next 45 minuets shivering in the car park while the fire brigade arrived ! Eventually we were let back in. Explanation, no, apology, no, the whole thing was just brushed under the carpet ! On checkout I mentioned the situation and was told it's not the first time and definitely not the last !! Disgusting, spoilt the last two days of our holiday to think the staff and management thought this was a joke. Stay at this hotel with peril.
I recently attended a business conference here. From start to finish it was extremely well organised. Staff and management were fantastic through the entire conference and every little detail was taken care of. Great staff, lovely food, perfect location.
I would have said this was the worst hotel on the Isle of Man but that title belongs to the Trevelyan down the road. Had several terrible nights sleep here before getting the company to rescue me and book me into The Sefton (a godsend). Once upon a time about 50yrs ago this place may have been half decent but time has taken it's toll and it is an eyesore that needs to be swept up by the sea. The casino is laughable at best. The 'health club' is an accident waiting to happen.
you get what you can expect for the amount of money you pay. we had a room for two (single beds) facing the parking lot, for 2 nights. ca. 100£. no breakfast. the staff was very friendly, we got to check in earlier as the ferry arrived at 6am in the morning. normal check in time 16:00 p.m!!! there is free parking and the promenade is a 2min walk away. it is also just a short walk into douglas town centre. the hotel is old.... very old. the matresses are dirty and bouncy/hard, kettle rusty, furniture dirty and very used. do not look too close. there were also building works going on as well as a fire alarm in the morning (not the hotels fault) that got us out of bed and outside into the cold. i think this hotel needs some renovation, it is about time!!!! we are not a picky couple and stayed in a lot of hotels due to our work, but this one was by far the worst.
My business travel company booked us into this hotel. Upon arrival even from the outside we knew we were not staying here. The first thing you notice when you arrive is the smell, you can smell the dirt. You cannot tell the colour of the carpet in reception as it is so filthy. We asked to see a room which was although tidy was was small, but again the general smell ment I was doubtful of the true cleanliness of the room. This place really needs knocking down and rebuilt. The only positive I can right is that the staff are amazing, so helpful and polite, even assisted us in rebooking into another hotel. Best Western you are damaging your brand being associated with this hotel.
I chose this hotel over the Sefton (stayed there before) and Welbeck (looked nice) because of the price and sea views. It was clean, comfortable & the standard sea view room came with a sliding door and balcony. Breakfast was £8.95 extra but plentiful with freshly cooked options including Manx kippers which were delicious. Ready to go options were the usual full hot breakfast items (good quality) cheeses, cold meats, fruits, pastries, breads etc. Staff were all very friendly & helpful. Wi-fi was hit and miss. I'm sure I could have sorted the problems out at reception but I wasn't that bothered so used 4G instead. I didn't have a car but was told parking would have been extra. Alternative parking is available on the road outside. The health club looked well used by locals. There a casino open until the wee small hours if a flutter is your thing. I'd stay again as the location is good, it's cheaper and less pretentious than the Sefton and the front facing rooms have the Douglas Bay view.
The hotel was booked for us by our Travel agent for business and on arrival in the car park I could see things were already out of place. When we walked into the reception area the smell of dirt just hits you like wave, it's unbelievably pungent like rotten eggs and bad meat. Before we checked in we asked to see a room to see if it was any worse or possibly better than the lobby areas. It wasn't, the carpet was so dirty you struggled to see what colour it originally was. Needless to say we didn't stop and ended in an amazing hotel down the road. Best Western shpuld be ashamed to put there name to this hotel, it cannot possibly meet their brand standards. Our business host said they stopped putting people in the hotel years ago because of issues like bed bugs being reported. Please do yourself a favour and do not book this hotel. I suspect it only survives because of the Isle of Man TT races where people have limited choices. Nightmare avoided!
Our Room 296 was tiny. Like a single with a double bed squashed in an alcove. There was only about 10” either side of the bed. The heavy velvet curtains were far too long so caused a trip hazard. Shower was either scorching hot or freezing. You couldn't control it. There wasn't any drawers or shelves for storage, only a wardrobe with 6 coat hangers. We were living out of suitcases for 10 days. Then on our 7th day, as we were eating breakfast in the hotel we were approached and asked to confirm our room number by several staff. Then whilst we were trying to enjoy our breakfast, we were approached again, telling us that we had been eating breakfast, but we were on room only basis, and had not paid for breakfast ! This was in front of fellow guests and staff. I had to leave my breakfast and go to our room to get the Hotel Confirmation, proving that we had booked and paid for Bed and Breakfast for 10 days ! They just said, there's. Mistake somewhere, our records show Room 206 is room only ! We always make sure We book and pay for breakfast everywhere we stay because of my husbands medication. There wasn't any drawers or storage s
My trip to the Isle of Man was brilliant and this hotel was perfectly located. The reason I chose this hotel was due to the swimming pool for my son. The room was fine and had everything you would need. The tea and coffee supplied was very generous and we used this service several times. The bed was comfy and all towels where in the bathroom. The ONLY thing which was wrong with our room was the plug in the sink would not come up, the release at the back of the tap. Was broken but we realised this when cleaning our teeth at night so didn't bring it to the attention of the hotel as it was only a minor thing as we where only staying one night. The only reason I chose to give this a 4 star and not a 5 star is the fact that when i went for dinner at the hotel restaurant with my son I walked past a function room which seemed to have either naked butlers involved or something along those lines. I personally didn't mind but it kinda weirded my 8 year old boy out which lead to quite a few strange and unnecessary questions over dinner. Slightly inappropriate. The staff on reception where very helpful and friendly. Breakfast was REALLY nice and had plenty of choice !! Casino at a glance also looked very good. 4.5/5 probably would have been my review but trip advisor doesn't do half marks.
Having stayed in this hotel four times in the last four weeks without a problem, i called up tonight to check availability.... no problem loads of rooms, we turned up after midnight to be told yes we have rooms but we can't sell them as its gone midnight??? so just had to endure a 50 min taxi ride home, what a nonsense you have lost a good customer.... i believe you are struggling as a business? no wonder... :)
All staff was friendly and helpful. The room was comfortable and clean and the bed was comfortable. There was a good range of food choice at all meal times. It would be great if the rooms had refrigerators.
I stayed on my own but I was on the IOM to visit family and spent relatively little time using the facilities. This hotel offered an exceptionally good value package for six nights bed an breakfast over the Christmas period. The hotel was built (I think) in the sixties and is a bit dated in design. It is well situated on the promenade and is clean and well run. The breakfasts were excellent. There is a gym, a restaurant, a bar and a Casino but I did not use any of these. The beds in my room were in my opinion not as large or comfortable as in similar "chain" hotels. The wifi was average.
All staff professional & friendly. Room could have done with basic maintenance checks prior to stay. lights/ one broke/ one faulty.mattress- one needed replacement. Food good ,health club good. Restaurant staff friendly. duty manager adjusted radiator valve on 2 nd day as it was off/stiff . Basic maintenance would have made a big difference for 1 st uk best western visit !!!
overall excellent hotel, great location, very clean, good facilities, very good breakfast, a little lacking in choice but good quality, corridors a bit dated. swimming pool and sauna excellent and attentive staff.
Lovely staff, breaskfast was lovely, could do with slightly comfier mattresses!!! Great location, beautiful sea views. Shane you have to pay additional to park in the hotel car park. Excellent value for money.
After booking and paying the full amount for a 2 night stay. My son and daughter in law staying for a wedding on Sat 9th Dec Their flight from Dublin to IOM was cancelled at the last minute. Bad enough that they missed the wedding but when they contacted the Hotel for their Money back the answer was a Big NO Pay your money up front and not a penny back. SHAME ON THIS HOTEL
Stayed here for 7 nights December. Room was very good, clean, well serviced every day and nothing was too much trouble for a few extra bits . Room nice and warm. Paid extra for a front room which was worth it. Ensuite a bit small but perfectly adequate. Dining was really good. Dinner was 2 courses at £18.50 a few pounds more for 3. Plenty of choice and steaks etc could be ordered as extra. Very good value. Breakfast plentiful and first class. Paragon Bar was pleasant to sit in after a meal with seperate bar etc. Staff very friendly and helpful. Hotel is lively with guests and visitors so plenty of 'people watch'!! Yes the hotel externally is tired and needs refurbishment/modernisation but certainly our experience from 'inside' was very favourable. Right on front close to bus stops and taxis available from hotel reception. Leisure complex / WIFI available. Recommend a stay.
Look if your looking for the Hilton you've come to the wrong place! Yes it's dated yes it's crying for an up date But it's clean the staff are lovely & very helpful The bed is comfy & clean & the breakfast it's a belter ! That's it as in value for money you can't fault it If you were bought up with a silver spoon avoid this place But for your average joe blogs there is absolutely nothing wrong with this place & I look forward to staying here again ! Great views too so that's a plus !
We got off the bus from the airport which dropped us right to the hotel door. On entering to what looked to be a basement we had to make our way up to the first floor we noticed a very musty smell coming in form the entrance from the street. We then made our way upstairs via the lift. The hotel is a bit of a maze its not the best laid out. Checked in no problems and made our way up to our room which was a double deluxe room. On first glance the room seemed fine, but my wife pointed out the sofa in the room looked like it came from a well-known discount furniture shop. We both decided to sit on it. It was very uncomfortable and not what we would expect from a hotel that claims to be 4 stars. I then tried out the bed to discover the bed was equally as bad it seemed that the mattress was flat and hard. Hotel not doing so good. Overall this hotel is rather dated and its showing its age. It used to be a Hilton but it would seem that when Hilton left so did the investment in this hotel. I wanted a weekend to remember as it was our 5-year wedding anniversary but it will be remembered in a bad way. We asked the housekeeping staff if they had anybody wash left as after we showed the ones in the room ran out. She found us the last 2 bottles in the entire hotel, now I am glad to have got these however a 4-star hotel should keep a good stock of these things. When we went out for the day they made up our room but forgot to give us towels they took the old ones and never replaced them. Overall, I am very disappointed with this hotel and would only give it 2 starts not 4.
I last stayed here some 20+years ago - from the outside, the hotel looks a bit dated and in need of modernisation. However, the excellent staff, and service and quality breakfast make up for any doubts you might have if you have prejudged the hotel on it's looks. I would definitely recommend and stay here myself again.
Just back from this great value hotel.the staff from reception through to chambermaid where excellent and always happy and helpful. Breakfast was good plenty of choice and pool facilities brill.definately will be returning.
I'll start with the only bad point , all of our 4 pillows smelled of stale sweat , they were that bad I actually had to ring reception when we got in after a night out and request they were changed at 3am , the 4 replacements were better but still smelled sweaty so I just threw a towel over them and slept on that . The room was fantastic , the view was awesome , the breakfast was great and staff were fine , just the one bad point as mentioned above.
Work weekend stay with a colleague (and friend). We booked a twin room with sea view which is probably worth it in the summer but in early November it's not necessary, although you do get a nice sun rise in the morning. The room was kept clean and fresh towels provided. The breakfast provided by the hotel offered excellent value and a good range of choice. Only real issue was the attitude of some of the staff at the casino and the need to pay to park at the hotel on top of the booking fee. The hotel is also located a decent walking distance to the bars and restaurants
2nd time been and once again a top place to stay love it staff were brill rooms very clean and tidy totally recommend this place close to the town centre easy jump on tram and buses the stops are outside hotel
I attended a wonderful function held at this hotel. The food was fabulous, the service was superb and highly attentive. The manager running the room could not do any more for us. Overall this is a fantastic hotel and a marvelous venue to hold any type of function.
Ex accommodation staff helpful breakfast excellent casino and bingo at the hotel bingo reasonable prices entertainment weekends Approx 1 mile walk to town centre Shop prices slightly dearer due to small island coffee approx £3 Sirloin steak meal £18 Chinese chick curry fried rice £12 takeaway
This hotel was cheap and perfect for a last minute, low budget trip. Positives - breakfast was delicious and there was lots of choice and good service. - There is a Chinese restaurant in the casino that is worth a visit. - Cheaper option than other seafront hotels Negatives - The room was too warm and we were unable to control heating or open a window. - the room was very noisy and overlooked the car park, we could hear the generator and late night casino guests throughout the night. - the hotel was advertised as having a pool, this was out of service when we arrived which I was disappointed about. A taxi from the ferry port to the hotel cost around £5/£6. Wouldn't book again but enjoyed the stay overall.
Stayed here for 6 nights. First impression really poor as came in via the casino entrance. Really tatty and in desperate need of refurb. However the upper floors had been redecorated and our room was great. Ask for a sea view room. Fabulous. Coffee, tea etc regularly replenished as with toiletries. Hairdryer, ironing board and iron in room. Plus a small safe. Staff great. Always smart, attentive and smiling. Breakfasts superb. As well as the usual full English or continental style you could order delicious Manx Kippers or poached eggs. We did however have a very poor evening meal which felt like the food had sat around for ages-- very dry. And I would not consider one choice of carved meat a carvery! The other huge disappointment was that the swimming pool was being refurbished and this had been one of the reasons that I chose this hotel.Parking great. I think it was £15 for 5 days and worth it for the car to be parked in the shelter of the hotel rather than at the front. Certainly not the prettiest of hotels but worth it for the position and view.
The world has moved on a bit since this hotel was designed and built. The location is good, being in the middle of Douglas bay, overlooking the promenade. The rooms are basic but functional, but the beds are a bit old. The main problem is noise. Anyone in the corridor or in an adjacent room sounds as though they are in your room. There is no sound-proofing at all. The rooms at the back also overlook the main entrance, which gets noisy when the casino closes half-way through the night. The staff are pleasant and efficient, but seem a bit worn down by the sort of customer staying for the casino and the late drinking. On the "plus" side, the breakfast is excellent.
Having stayed at the Best Western Several times in the last few weeks as I am contracting currently on the Isle of Man. I have a few opinions on the place - The one good thing i have to say is that most of the staff in the restaurant are really friendly and helpful and most of the people at the front desk too. The other good thing is the gym. The issues i do have with the hotel is the following; The beds for the most part are really uncomfortable in my opinion. The restaurant food is very average in my opinion and over priced. Basically you can get much better value for money elsewhere. The rooms that dont face the ocean are quite noisy due to the parking at the back and often have kitchen smells coming through from the vents at the back, as well as refuse removal in the morning. The hotel overall is really dated and seriously needs a make over in my opinion. I accept that no hotel will ever be perfect, but the deal breaker for me not every staying there again is that the reservation department are completely incompetent when it comes to customer service, being someone who has stayed in this hotel several times now, one week i double booked 2 hotels on the island in error. I had prepaid for my booking with best western and i asked them if i could move the week i had booked to a later week. Because i had booked at a preferential rate, which was literally a discount of probably around £20 they refused to move my week to a later week because it would be unfair to other customers due to the no change refund rate. Quite honesty this kind of customer service that is unable to apply any sort of discretion is truly the mark of an unsympathetic and uncaring company. I will not stay with Best Western again if they are unable to apply some sort of discretion for reward loyalty, i have a long contract on the Isle of Man but i have found much better value and customer service elsewhere and will not stay at the Best Western again.
Stayed for 7 nights on a Flight plus hotel deal. Comfortable and warm, dated but just a short bus or tram ride across the bay to Douglas. Very exciting 'evacuation' on the 16th as our room was directly below (but several storeys lower) the collapsed roof. The hotel staff were brilliant, provided tea and coffee and organised transport to another hotel for the night whilst the damage was assessed! Would certainly stay here again!
My husband and I decided to treat ourselves and spend the night in Douglas. I booked a room at the palace. We booked a Seaview deluxe room. We had a couple of drinks in the bar which was very nice and then we went up to our room which we were very impressed with. The room was large with a lovely Seaview. The bed was very comfortable. The room and the ensuite were very clean. We booked a table in the Chinese restaurant within the casino and we thoroughly enjoyed our meal and had a little gamble afterwards. Would definitely stay again.
As a child this was were we stayed on family hoildays so I was very excited to share this with my daughter. I was rather disappointed. This hotel is old and dated. it really needs a major refurbishment both inside and out. The rooms were clean however I was horrified when the used towels that we had put onto the floor for changing were folded and rehung again for use. I can honestly say I have stayed in many hotels and have never experienced this before. looking past that the staff on the whole were very nice and friendly. Breakfast was also good with an excellent selection of hot and cold items.
First things first, the front entrance off the promenade near the bus stop is actually the rear entrance. If you enter off the promenade you will have to go up two flights of stairs and then across to the rear to find reception. The lifts do not normally go to the promenade level except for staff. Not an issue if you come by car, as the car park is at the rear and leads straight in to reception. Check in was very quick and we also managed to get our room keys several hours before check in time stated. Room 429 was located on the top floor and had a balcony with great views of Douglas bay. The room itself is a little bit dated with some worn furniture, but nothing serious and very clean. Everything worked ok, but you had to be patient to get the temp right on the mixer shower. Bed was on the firm side, but once we got used to it we slept fine, with little noise other than some wave and traffic noise on occasions. The free WiFi worked fine in the room and was fairly speedy. Buffet breakfast was excellent and plentiful, with pretty much everything you could want including freshly cooked specials such as Manx kippers on request. All restaurant meals are carvery style, so we opted for bar meals instead that were plated and served to your table. Tried several different meals and all were excellent and reasonably priced. Drinks prices also very reasonable and even cheaper in the separate slots lounge and bingo area which can only be accessed by going out of rear entrance and walking 30 metres or so up the promenade. When entering there you just need to show your room key card as it is usually a members only area. We played Bingo and also the slots which seemed to be on the loose side so came away with a small profit. The slots are mostly casino type multi line video style, although hardly any newer machines. The vast majority operate on a chip card that you move around with you and can be credit loaded at cashier's desk or by notes in to machine. Back inside the hotel we had a look in to the main casino where the table games are, but found it to be very quiet and to only have a very limited selection of machines. Cannot comment on the pool area as annoyingly it was closed for a refit during our stay. We did send a couple of emails to the hotel in respect of the closure that have still not been answered!. To sum up, we felt that the hotel offers good value and as long as you are not looking for a top quality room is perfectly adequate. With the bus from the airport stopping right outside the hotel and only a 10 minute walk to the electric railway terminus the hotel is in a great location, so we would certainly stay again if visiting IOM.
I've stayed here 6 or 7 times now on our annual visit to family. I can honestly say that this stay was the best so far due the friendliness of all the staff we encountered especially the chamber maid (Laura?) who couldn't do enough for us, the reception staff and the staff in the restaurant who were all efficient and pleasant. The breakfast is always a massive plus point at this hotel and it didn't disappoint this time either.The room has everything we need, a comfortable bed, hot shower, tea & coffee and a beautiful sea view. As it stands, I wouldn't stay anywhere else on the Island as the Palace is in a great location, good value for money and meets all our needs when visiting family. Thank you!!
This is the second time we have stayed at this hotel. It's not a 5* hotel, so don't choose it if you are picky. It's clean, and if you are on a B&B basis, there is a large choice for breakfast. The staff are lovely. Everyone is extremely helpful. We would definitely stay here again for a one week trip. Note: October holiday - not for the TT or Classic this year.
To repeat what many others have said, it needs some updating but for a short stay it was fine. To be fair, it was the cheapest sea view room on the prom at the time of booking. We were on the fourth floor and there was still traffic noise that may disturb some, largely due to the poor fitting sliding window and aged glazing. Unfortunately we were close to the cleaners station and they were very noisy as early as 7 or 8 am, talking normally with no apparent regard for the guests trying to sleep(we got in after 1am every night). I did email about this after the stay and as yet no reply. We skipped breakfast due to the price, plenty cheaper if you fancy a walk. The staff were very friendly and polite.
We came here for a brief 2 night stay. The building is an ugly 60's construction in a promenade of beautiful Victorian grand houses. things are not helped by the rather tired and unloved maintenance of the exterior. (A local person told us that there has been talk for years about demolishing the whole thing). Inside things are not much better. While it is clean the decor needs a thorough update - rather faded cheap pictures line the walls of the corridors, which are repeated at regular intervals and I doubt whether things have been changed in the last 20 years. The room was fine, with a large and comfortable bed and the large picture window offers a perfect sea view. However the literally hundreds of cigarette stubs on the flat roof below is evidence of the lazy management style which was our abiding memory of this place.
First time to the Isle of Man. Hotel on the outside looks rough but inside is lot different and loads better. Parking for bikes in the car park was free. Hotel room with view across the sea was nice. Room was big enough for us plenty of room and free wifi. Good size bathroom. Breakfast was good. Swimming pool was being refurbished when we were there so can't comment on that side also did not use the casino. Friendly staff. Chinese in through the casino was very good and service. Couldn't fault the time there.
Nice clean room with sea view Good Chinese restaurant within the hotel 5 * good Plenty free parking Good rate for room Casino in hotel Friendly staff Great location near sea terminal, bus route for whole of the island
Arrived at the same time as several other parties due to most people arriving by ferry. The male receptionist wasn't in the best of humour. Why do people take a job front of house if they don't want to be there??? The first impression is of a grubby carpet in reception. It does need replacing but don't let it put you off, the rooms are clean & comfortable. No complaints there. If you enter from the casino on the promenade side you again notice the grubby carpet. We were also convinced there was an overpowering whiff of stale tobacco! We went to a bingo session but not our idea of entertainment. We were shushed for talking. Our booking didn't include breakfast so we opted to pay for it the first morning. £10.95 for continental or £12.95 for full English. Ouch!!! Went to a really nice cafe after that. Turn right to walk along the prom & you can buy breakfast from 9am at Villa Marina. Recommended.
Booked 4 night stay to visit family who live on the isle of man, Managed to book twin room which was very nice and clean, staff excellent, Car parking was easy with plenty of spaces a parking fee of £4 FOR 24 hours very reasonable, had a meal at the restuarant which was very good as well as a meal in the bar both very good. Hotel good location for getting out and about or just just a short walk in to douglas. All the facilities at the hotel brilliant, will try and book this hotel agin for my next visit.
Big hotel, food ok, rooms ok, have to pay for parking per day which isn't good. Nice swimming pool. Right on sea front, could do with a bit of a makeover. Not luxury but is ok for family holiday. The food and staff were good.
As mentioned by others, Don`t let the outside appearance put you off. The service is brilliant And the food is total quality. The beds are soo comfy that i didn`t want to get up. one particular evening my electronic door card wasn`t working.With in minutes the reception had me a new card.
Booked 2 double rooms with sea views, very nice rooms with great views over Douglas Bay. Hotel looks a little dated (built in the 60's) but is beautifully appointed inside. Best bit was the food and drink quality and prices, very similar to local pub/restaurant prices, not like the over inflated prices I have experienced in other Best Western hotels. Best part about the hotel for us was the casino, not so much for the gambling, but the fact that you can get a drink until 3.30 in the morning if you want. There is plenty of parking on site which is charged but only £4 for 24 hours. Staff were excellent and the room was spotless. Highly recommended.
The external appearance of the building may put you off but don`t let it. The Staff are very friendly and the Hotel is well looked after. With facilities include casino, gym, sauna and pool plus their is a Bingo Hall on the ground floor which allows guests of the Hotel use without the use of a membership card. Plus on the upper Car park a cinema showing 4 films IT wasn`t for us this week. We stayed room only but ate in the bar which served food late as it was well past 9-30 when we dined so that was a bonus. The room was comfy although the shower in the bath was some what obstructed by a safety handle on the wall. Its a fair walk to Douglas town centre but if you get a 3 or 5 day rover card buses 1, 2, 11 or 12 stop right outside the Hotel which is very handy you can also use the card on the Electric railway, steam railway and horse drawn trams. Would stay again.
The palace hotel is right on the central promenade in Douglas It has parking off road and a short walk into town. Both steam and electric railway are just a walk away and the bus terminus is just by town The hotel is clean warm and pretty modern and the service was great We loved it
My wife and I brought her parents here for a long weekend. Although it's a little dated, I think it's a bit unfair to call it shabby as so many other reviews have done. It was clean, and I'd prepared myself for something much worse than what we found. We didn't eat dinner in the restaurant, but ate twice in the bar and found the food good and plentiful. The service was very good, even though the bar could get very busy in the evenings. Breakfast was very good, and the staff were very attentive. It's certainly worth having a sea view. One minor complaint was the reception staff wouldn't give us our inlaws' room number when we checked in, due to "data protection". We had a bit of a fight for a space in the main car park, but there was more spaces higher up. However, the disabled spaces were never free the whole time we were there. If we were to return to Douglas, we'd not hesitate to stay here again.
My family and I stayed here for a 3 night weekend break. Like previous comments the whole hotel is a bit shabby and really could do with a Modern facelift. But it is very clean through out especially in the rooms. Food was good and the service very friendly and helpful. If you can try and book a sea-view room with a small balcony. The hotel is very well situated on the sea front and central to attractions of Douglas. Overall good value for the money. We spent a little time in the casino knowing practically nothing about rules and etiquette but again all the staff were extremely helpful and friendly.
Stayed at this hotel for an overnight business trip, the hotel whilst a little dated and going through some minor alterations was clean tidy and warm. The bathroom was a little on the small side. The breakfast was ample and well presented, the Manx kippers perfectly cooked. The staff both at reception and at breakfast were well mannered and well turned out.
As secretary of the Ballymoney Old Vehicle Club, Northern Ireland I would like to state that a group of 46 of us stayed in this hotel from 13th - 16th September 2017. It was an ideal place for us as there was ample car parking for our cars. The rooms were excellent, I personally had a room with a small balcony and sea view which was very pleasant. The staff were all extremely courteous and helpful. The food in the hotel was excellent. The hotel is located on the promenade with easy access and only a short walk to the shopping centres. If I were to return to Island I would definitely consider staying in the Best Western Palace & Casino hotel.
Stayed at the palace from 16th August for 5 nights. My husband is disabled and this is a belated thankyou to David the duty manager who went out of his way to make our stay comfortable. I can't thank him enough! We have stayed there many times before and really enjoy our 3rd floor room with balcony and sea view. We will defiantly stay there again.
On third floor. Nice room, quite small bathroom but difficult to see how this can be changed, balcony and excellent sea view. Pleased with room, would stay again. Close to lifts and stairs. Very quiet.
46 Members of Ballymoney Old Vehicle Club Stayed in Best Western for 3 Nights B&B &Evening Meals The Rooms with sea views were spotless The food was of top class The staff were very helpfull when approached Casino & Bar were there if you wanted the use of And the car park at the rear was perfect for our 27 classic cars Our stay was perfect
Great location on central promenade, has casino, night club & spa attached. Was a bit worried re noise - but found it very quiet & no noise. Overall the place is a little tired & could do with modernising. We had a 2nd floor room overlooking the sea which was fab, although the room had a bit of a damp smell to it. Odd numbers had the sea views!! Buffet breakfast which was good & a large variety. Manx kippers, porridge & poached eggs could be ordered could be ordered. All staff very friendly & couldn't do enough for you. Parking at the hotel is pay & display - but you could park on a side street adjacent to the hotel free of charge. Evening meals at the time we were visiting were buffet style, & you could choose 1,2 or 3 courses
We visited the Isle of Man this September and stayed at the best western palace hotel and casino. Upon entering our room all we could smell was stale nicotine. This must've been a smoking hotel at one time. I'm a smoker myself so I know how hard it is to get rid of the smell. It was a quaint small room overlooking the ocean which was a bonus for us. The bed had an old spring coil mattress that when I sat on it I could feel the coils. We figured ok, we're only here for 2 nights, we can deal with it. It wasn't that bad really. We went sightseeing in town and thought it was wonderful. At night we decided to go downstairs at the hotels bingo area. It said it was an excellent spot for beginners so we decided to give it a try. It's completely different from our version of bingo here in the US. When we finally got the hang of it from the ladies sitting next to us, thank God, I got a bingo. You don't yell "bingo" you yell "house" so I did and won 5 lbs. the very next game I won again and was paid another 5 lbs after the bingo was verified. A few minutes later another worker came over and took my winnings away and said that I didn't yell house loud enough, therefore I wasn't a proper winner. I was horrified at this. I then got up and walked outside while my boyfriend stayed to play. While I was outside my guy asked the worker why she did what she did and couldn't provide a good enough reason to satisfy us so we left. I don't know if the bingo area is separate from the hotel itself but I wasn't happy. Also the hotels website said they had an authentic lighted disco floor like they have in the movie "Saturday night fever" and this was one of the reasons we chose this hotel because I'm a huge BeeGee fan. We looked for it but only found it through the window from the outside of the hotel. It was 9 panels of white lights on the floor. Truly not what the website picture showed and it was closed. Very disappointing. The rest of our stay we drove around the Isle and had a great time so it definitely made up for the bad parts of our stay.
Spent 4 nights here. Had a superior sea view room. Strange smell in room (perhaps someone been smoking heavily). View lovely, beds comfortable, shower ok, room cleaned daily. Carpets throughout hotel looking tired. Breakfast very good and staff very helpful. Lovely views from restaurant. It was annoying that you had to pay £4 for 24 hr parking and we found ourselves rushing back to feed the meter (cash only!). Overall I think it was not really worth the £380 paid which was £100 more than other hotels on the prom. The hotel was busy because of a bridge competition. Didn't have evening meal in hotel as menu uninspiring.
We had two sea facing rooms which were fine 2mornings we had breakfast which was very nice the evening meals were also lovely the staff were excellent nothiñg too much trouble..... the first day there I had an infection they made an appointment for meat the lòcal doctors. The rooms were cleaned every day. I wouldn't hesitate to stay again thanks for everything
We stayed here for three nights over my birthday and a friend's wedding. The best thing about the hotel is the view- but this view would be the same for any hotel along the seafront. The hotel itself needs a serious facelift- very dark and dingy when you first walk in- not very welcoming. The room was ok- clean, but no better than any other premier inn or travel lodge so considering what you are paying I don't think it's worth it. Breakfast was good if you want a full English, very tasty and lots of options. Lacking a bit on the continental breakfast front. Juice glasses ridiculously small- needed to fill about 4 for a decent drink. I don't even know where you would buy glasses that small. Staff not overly friendly... when arriving at breakfast some woman checked us off then turned away and just went 'ok you can go'. Charming!
A little tired dated and run down for my liking. Prices of rooms are about right for isle of man. Not a place i would recommend as i think it lacks comfort and finesse. The Chinese situated in the casino has great food but expensive otherwise the place is a mecca for pensioners who like to play bingo.
The hotel is quite dated but clean and the rooms are well equipped. The restaurant was set up as a carvery, food good but service slow. Bar food excellent with large portions. Be aware car park is pay & display, if you ask at reception you can pay by card £15 for 5 days is the best option, or £4 per day.
Stayed at the Best Western for 3 nights last week with my wife, young daughter and my parents. We thoroughly enjoyed our stay. The hotel is quite old and tired looking on arrival but the rooms are grand for what they need to be/what you pay. The chap on reception was OK not the most friendly and welcoming but we were able to check in an hour early at 3pm. We asked for a room near a lift for a member of our party with poor mobility and a room with a cot - both these needs were met. (I had to ask for the cot to be brought to our room as it wasnt in it when we got to our room but as I said we checked in earlier so I had no issues with this). The food is absolutely outstanding. There is a great choice for breakfast every morning and the service top notch. The same goes for the carvery dinner and Paragon bar. Our room was a sea view room on the third floor. Very clean - bed comfortable and everything refreshed every day. The view was brilliant & my 2 year old daughter loved seeing the Horse and Tram go past every so often. The hotel has a casino, spa and cinema. We sampled the casino and spa and enjoyed both. Very handy to have these resources on site. Plenty to do for couples. The walk into Douglas town centre takes about 15 minutes, we had use of a car so we only walked it once..it is a nice walk along the promenade. Positives Food. Staff in the restaurant. Spa, Casino and Cinema on-site. Wheelchair and child friendly Negatives: Tired looking - the building and rooms could do with being updated. Paid parking in the hotel car park - Guests pay for parking in the hotel carpark which is dear enough. It cost us £15 for 3 nights i think. You have the option. Reception. All in all we enjoyed our stay thoroughly and are already talking about coming back.
we did a monday to friday break with shearings,the hotel needs a bit of t.l.c. some areas a bit dated.our room was at the rear and could be a bit noisy at times,it was clean and comfortable.the food was excellent and served hot and fresh.the staff were very friendly and helpful.the one downside for me was that if the hotel had any air conditioning it definitely was'nt working whilst we were there.
The Hotel looks very tired outside not a welcoming view when you turn up, the reception area is very poor needs updating, a lot of the hotel is very tired in need of modernisation, our room we got on arrival was ok, we were expecting balconies but ours did not have one, and our friends that we were with one of them struggled with the long walk when you got out of the lift to the room, we requested a change of room but had to wait a day for this to happen, but they did give us rooms a bit nearer the lift and a balcony, the flush in our loo was very poor so was our friends room, you had to wait ages for something to happen,there needs to be a nice lounge where you can sit and watch the world go by as well. On a positive note the food was excellent, would we stay there again, No
Just came back after a six night stay at the Best Western. Enjoyed our stay. Staff are really friendly. The hotel is quite old looking but not a problem - not paying Ritz prices so perfectly ok. Food is very good. Breakfast had good choices and the carvery changes its menu every evening. The Paragon bar also has a menu you can order off. Our room was a sea view room on the fourth floor. Very clean - bed comfortable and everything refreshed every day. About a fifteen minute walk into Douglas town with lots of shops and cafes etc. The hotel has a casino and a swimming pool we didn't use but has bingo which was fun especially as I won the two nights we visited it ! In the grounds there is a small cinema which we went to see The film Dunkirk in - comfortable seats quite old fashioned. I would definitely use this hotel again.
We arrived on Friday 18th August in early afternoon. Our room was ready and the staff were very friendly. The room was clean and tidy with free Internet. Tea/Coffee facilities were available in room. Could not fault our accommodation. The room was cleaned on a daily basis. The only real complaint i had was the attitude of one of the Bar Staff when we ordered food on one of the nights, his name was Ivaylol. He was not pleasant or friendly, but the food was good. All in all great hotel for a break. The price paid i thought at least the parking onsite would have been free at the hotel. It will cost you £15 for 4 days.
The entrance/reception area carpet was the filthiest floor I have ever seen in any hotel. The furnishings were tired tatty and grubby looking. For the money it was poor value. This was built in the 60's and lacks investment for a so called 4 star it should be downgraded. I visited family staying at the hotel and as a local resident on the island was embarrassed at the state of the reception. They said the bedroom was not as bad as the reception area but badly in need of refurb.
Stayed for 5 nights on a coach tour of the island as others have stated in dire need of refurbishment although kept very very clean by housekeeping ,very friendly staff ,complimentary toiletries and coffee tea, biscuites,replenished as required Breakfast was lovely everything you could wish for and piping hot Evening dinner was very good a varied choice of starter main and deserts were lovely very tempting all staff we met were very wecoming and friendley We paid extra for a seaview which was well worth the money lovely to be able to open the balcony door for a bit of sea air We have only 2 things that could of made our stay better 1/ the balcony was covered in moss and if you ventured out on it you bought back a lot of it in to the room which was a bit messy 2/ there was no entertainment at the hotel except the casino and nightclub and this was late evening a bit of music in the bar area would have been nice but we made our own entertainment most evenings chatting to fellow guests all in all a good stay thankyou to all at the hotel
This is our fourth visit to this hotel. It is ideally placed on the promenade and not too far to walk into the town centre. Previous reviews have commented on a slightly tired decor and I would agree, though point out the hotel is incredibly clean. We can live with the decor in the corridors etc as the bedrooms are fine, a good size and the sea view is lovely, book this, it's worth a couple of pounds extra! The important issues; the staff are very friendly, helpful and capable. The breakfast and evening meals are excellent, so nice we stayed in to eat every evening. A good choice of food, well cooked and good quality ingredients. We will return.
Stayed here for one night this month. The room was clean but very tired and in dire need of re-refurbishment. Staff were friendly and helpful. The room we had was quite big with a sea view. Breakfast was as good as any hotel I have stayed.
We stayed for a couple of nights in room 402 and what a room it is! We loved it the room was clean, the bed was comfy and the view from the living room was WOW! I recommend it highly. The breakfast was really nice the staff are great
Stayed 2nights with grandchildren the room was big had a king size bed a cot and sofa double bed very comfortable the cleaning staff were really nice breakfast was lovely plenty of choice the only problem we had is when we arrived ask what time the pool was open to the reception said 9 o clock so my granddaughter said oh great we got to the pool for 7 o clock and was told no children after 7 the children were very upset and was crying not a very nice start to our little break overall a nice stay
My stay exceeded what I was expecting. I cannot fault it. Yes a little out of date with the decor but that added to the charm for me. VERY clean and well presented. The cleaner around the hotel was always cleaning and polishing, and it smelt gorgeous!! And he even gave me his secret recipe for his cleaning liquid he uses! The breakfast was just awesome..wow what a selection and great value. Thank you BW
Stayed for 3 nights with my partner, daughters and grandson. All staff with whom we came into contact were very polite and accommodating, particularly reception staff who appeared to be genuinely pleased we were staying. We arrived early so our bags were kept for us until our return and the same on our departure. The staff were most helpful in answering our questions with regards to outings we wished to take during our quick break. The rooms, deluxe seaview, without balconies, purposely booked as I did not want my Grandson on a balcony, were very roomy, with a most comfortable bed and pillows, a sofa, small table with comfy chairs and a desk. TV was small, but perfectly adequate, good sound quality and picture. Bathroom had shower over the bath, very good toiletries provided, better than some I have had in bigger and more expensive hotels. The rooms were very well cleaned each morning, housekeeping staff very friendly. The breakfasts were very good with plenty of choice on the buffet and other food available on request. We had a bar meal on the first evening and it was very nice, we chose 4 different meals and we were able to eat them as though it was Tapas style. Loved the swimming pool and very much liked the fact that times were allocated for adults only and then for everyone, we took advantage of both, with early morning adult swimming and then taking in my grandson in the afternoon. The jacuzzi was lovely as was the sauna. Very clean changing rooms. Maybe there are some areas in need of a little re-vamp as have been pointed out in other reviews, but this is minor, compared to the brilliant time we had at the hotel. We are planning another trip to the Isle of Man fairly soon and we will certainly be booking the Palace once again. Thank you to everyone for making it a good 3 night stay, only wish we could have stayed longer.
Thought to organise a long weekend in a destination not previously visited. Hence the Isle of Mann. My son aged 16 (6'2") & my daughter 13 are not easily entertained for long periods so a weekend break is a good fit. It means two rooms and often double the expense. This hotel fitted the bill, with a pool and gym if it rained - great for sea front in good weather and walking distance of the town at a reasonable price for the offer. The bar staff are friendly and overall I have been more than satisfied. No it's not the ritz but it's value for money.
Stayed here as part of a business trip to the Island. My employer paid the rack rate, plus breakfast and parking. The public rooms look tired, with the need for a good carpet cleaner. The Private room was of a poor standard(ROOM 206). The shower was awful and had a 1980 style shower head linked to the bottom tap( See Picture). The bedroom was directly above the kitchens and right next to the kitchen extractor fans. The smell all night was of fried food and onions. The AIrCon units added noise to the smells in what was all in all an awful experience. I will not be staying here again. On a positive the gym is fine and the breakfast was OK. I spoke to the manager on departure, It would be a fair assumption and he agreed that I was not the first person to complain about the smells and the noisy AirCon units, so why charge the top rate for the room and why not be upfront with guests before they move into a room ?
I booked a sea view double room for a weekend away with my wife for her birthday, and was told it was one of the best rooms in the hotel. After checking in, we did indeed have a sea view, which was great, but all wooden surfaces (desk top, bedside cabinets) were covered with ingrained marks of all kinds. After some discussion with management, we were moved to a room where the surfaces had been re-furbed. We were also offered complimentary drinks, which was a nice gesture. Although it's true that the hotel is in desperate need of a full refurbishment, inside and out, the rooms are quiet, and bed comfortable, so we slept well. The breakfast is also excellent, with a lot of choice. Mostly buffet, but a lot of cooked to order options. And the restaurant staff are very helpful. I slept well, and ate well at breakfast, which for me are the most important things. I'd recommend a sea view room, and overall would say this hotel offers reasonable value for money, and is well located. If I were to return to IOM, I'd probably stay here again.
Just home from a weeks stay with the family. On check-in our rooms were on different floors. The receptionist was able to relocate us so we on same floor. Rooms comfortable beds really good with nice fine duvet. Decent hairdryer. I did bring my own as sometimes the hairdryer aren't great. We didn't need it but there is a fan in the room. I thought the hotel had a nice character about it. We didn't eat at hotel but we did go to hotel bar a few times. Big fans blowing which was nice. The pool was fab nice to have Jacuzzi steam room and sauna in each of changing rooms. I all we were pleased with everything. Hotel staff we all lovely too. Also our safe which was free to use started playing up Phoned to reception and they were up in no time to sort it out. Great hotel will defentily be back if we come over again
The comfortable sea room has a large window looking out over the bay and a small balcony that catches the sun. Great breakfasts and dinner. Some of the hotel decor is a bit tired, but it used to be the top spot on the island and still has signs of its former sixties style. Good size swimming pool and car parking at reasonable rates.
Hotel is great clean tidy nice food and very good pool and health suite great location and wonderful views over the bay . hotel my be a little dated but still well worth a visit we all enjoyed our stay
I found the whole experience amusing rather than horrifying. In a way, how you would expect a stay at a faded seaside hotel to be. Apparently even the locals call this place 'Fawlty Towers' The check-in experience was swift but offered no information or pleasantries. Indeed, the front desk experience during my stay was largely indifferent since most of the staff seemed to be chatting and amusing themselves rather than assisting guests. The room was quite small, and the bathroom tiny, but the view of the bay was rather pleasant and mood enhancing. I would take the advice of other guests and try to avoid booking a room without a sea view. The corridor and room felt very dated and certainly hasn't had much of a refresh since the late 1980s or early 1990s. Although I didn't inspect further, the beds seemed to have blankets rather than duvets to maintain the 'retro' theme. The room had a kettle with tea, coffee, biscuits. I didn't test the WiFi but the TV offer was very basic - although it was a flat TV. Breakfast was good, some decent croissants and pastries as well as cooked breakfast and the restaurant staff were pleasant. Tried out the casino area of the hotel which was a good option for a late-night drink. The pool and spa was a nice addition with views over the bay. A reasonable size for a hotel of this size. I wanted to hate the place, it has huge room for improvement, but it was actually OK for a short trip. Front desk should be more disciplined. But generally friendly service. I'd actually consider it for a future visit.
Stayed here at christmas and have just booked again to stay again and attend a christmas party this year. The staff are amazing and the food has everything you could wish for. i would recomendthis hotel and this year have invited some friends to join us.
Really enjoyed this hotel and is situated in a great location. Staff very friendly and go above and beyond. The breakfast has everything that you would need. The dinners change every night and have something for every one. Will be returning in the future.
Stayed one night here and found the hotel to be totally ordinary. Not a palace. Arriving at 11 am I was too early for my room, and was rather summarily dismissed by the reception staff. Go away and come back at 4. When I did get to the room I found it to be standard and unremarkable. The hotel has a spa area which can be accessed from the bedroom area. when I went for a swim I was told that I needed to leave a deposit for my towel. How pathetic! I didn't have breakfast as I had to leave early the next day.
My husband & l returned from our seventh stay at this hotel last week. When we first holidayed here in 2010, it was part of the Hilton chain. Now it has reverted to its original name and is part of the Great Western chain. This hotel is definitely the most unattractive-looking building on the Central Promenade, being built in the 1960s, but nevertheless it has a lot going for it. For starters, unlike the majority of the lovely old Regency-style hotels that grace the Promenade, the Palace Hotel has a decent-sized car park at the rear. A £4.00 per day fee has recently been introduced to curb abuse by non-resident short stay parkers. Most of the other seafront hotels rely on street parking only for their guests. The Palace is ideally situated overlooking panoramic Douglas Bay. The main entrance is at the back of the hotel and the best rooms are at the front. Do pay a little extra for a sea-facing room on any of the three floors. The rear-facing rooms overlook the car park and some are positioned directly above noisy extractor fans outside the kitchens. The staff at the hotel are mostly friendly and helpful. Some have worked there for several years and it was good to see so many familiar faces on our latest visit. If there is a queue at Reception when you check in, do be patient. Nearly all the guests are arriving from mainland Britain, either via Ronaldsway Airport or the Central Ferry Terminal, so necessarily reach the hotel at the same time. The guest bedrooms are quite snug with small en-suite bathrooms. The majority of the sea view rooms have sliding doors and little French balconies, a bonus on a hot day. Each room is equipped with a large portable fan for use during exceptionally warm periods. The Paragon Restaurant, situated on the 1st floor, has superb views across the bay. The food here is excellent with plenty of variety. The serving staff are pleasant and helpful. It may be a good idea to book a window table for your evening meal if you intend to dine at 6.00pm. We did. There are a number of interesting old photographs of the hotel and surrounding buildings for guests to look at. These are now displayed in the Reception area just inside the front door on the left. There is also a plaque giving information on the building of the Casino in 1966 and its official opening by Sean Connery, and the hotel opening the following year. Daily newspapers can be purchased nearby. There is a newsagent in a little row of shops as you turn right on leaving the car park. The horse-drawn tram will actually drop you off outside the hotel if you ask the driver at the start of your ride. The adjacent Casino is open to interested guests and there is also a Leisure & Fitness Centre, with a pool, adjoining the hotel. The hair salon, The Rainbow Room, is run by Diane, a delightful Scottish lady, and is accessed from the rear car park. Be warned - it is popular so book ahead. The salon is open every day except Tuesday & Sunday. The two of us were joined this time by our son and daughter-in-law, just for the weekend. It was their first visit to our favourite island. They flew out from Liverpool to Ronaldsway Airport late on the Friday afternoon. We met them at the airport in our car. They were very impressed with their short stay at the hotel and tell us that they intend to return next year for a longer one. We also plan to return to the Palace Casino next summer as long as a sea view room is available.
We were at the hotel for a weekend break from London and first impressions were that it was very outdated and needed a facelift urgently. The outside is really very very poor. It is by far anything from luxurious, The rooms are very basic and we had a superior deluxe (not sure they should use this wording as it was anything but) the windows filthy inside and out - no air con anywhere and with a window only opening 2 inches it was boiling in the room as it was in the bar and most of the hotel. For some reason the bar got hotter and hotter as the evening went on and they had 2 big fans working in there but it was most uncomfortable. The bar is attached to the main dining room and not the least bit inviting, no settees or comfy chairs, no background music and very slow service with just one chap serving. There was another bar which didnt open until later but basically the same decor. The hotel is very outdated as are the rooms, a tiny wardrobe with room only for a couple of outfits, basic furniture, no mini bar or fridge, basic bathroom which was old and could do with replacing. There is a car park at the back of the hotel which was very handy and only £4 a day as a resident. The breakfast was ok, quite a lot of choice but nothing amazing. If I were visiting the IOM again I would definitely look for somewhere else to stay.
Hotel room with sea view ok for price paid. Breakfast good selection fresh fruit, cereals and cooked food. Second night very noisy as wedding party hsd to endure loud music until 1pm, no soundproofing evident. Then noise of guests coming to bed who all seemed to be on our floor. Otherwise very good.
Stayed for 6 nights in July. We had a twin room with sea views, absolutely loved this and although the balcony was tiny, it was lovely opening the patio doors and looking out at the fabulous views. Room was very clean, comfortable and well stocked daily with tea/coffee, fresh towels etc. Breakfast was beyond fabulous, buffet style and plentiful. Best porridge on the island! Evening carvery was delicious and good value. Serving staff very friendly and efficient. Presentation of lounge/bar food was excellent, although some bar staff were not overly friendly or chatty. Majority of the hotel staff were very polite, friendly and helpful. The evening manager, Luke, was particularly helpful, friendly and extremely accommodating, sorted out a misunderstanding with our room service which we were very pleased and grateful for. The swimming pool is excellent, very clean, great views and friendly staff. The only negatives would be the heat/stuffiness of the dining room and bar, badly needs open windows or air conditioning. An outside patio area for drinks/dining would be amazing. Evening entertainment or music would have been great but there was none unfortunately. A facelift to the exterior of the building is badly needed as it lets down the otherwise comfortable and clean interior. Free Wifi in bedroom, lift to all floors, taxi freephone at reception, luggage storage on arrival/departure. Would recommend this hotel to others and would most definitely stay there again. Looking forward to my next trip!
Stayed for 3 nights in June with friends. Hotel ugly from outside and sea front entrance leads you into a dark deserted confusing lobby with no visible signage. This appears to actually be a back entrance. Once you have found the reception you realise the front entrance is around the back of the hotel, but again this is poorly signed with a car in the window so looks like you are walking into a car showroom. The car is a prize in the casino attached to the hotel - might have now been won !! Reception staff were matter of fact on booking in. We had 2 twin rooms and these were small but perfectly serviceable. Our rooms were clean with well stocked complimentary tea coffee trays and everything we needed. Bathroom was also clean but the shower was over bath and difficult to regulate temperature as hard to adjust the taps. Water pressure also low so only a trickle. The switch to change flow to bath was broken. My friend tried to have a bath but took a hour to fill with the shower head. We had booked on a room only basis as one of our party doesn't eat breakfast. This caused some confusion in the mornings as although advertised separately and individual options prices displayed the staff appeared uncertain of what to do. On our last morning the lady overseeing the service was extremely unfriendly to the point of being rude. She insisted we paid upfront which was fine but her manner was not a good advertisement for the hotel. The breakfasts were okay with plenty of choice. Food self service, tea/coffee waiter service. Serving staff friendly but not very efficient. We had no cups or cutlery on our table and had to resort to searching and then helping ourselves from the sideboard. We saw others similarly having to do the same while staff were ignoring customers as busy clearing tables and setting up for evening service. We ate in the hotel for our evening meals and again had mixed experiences. In the bar, food is average - staff helpful and friendly. In the hotel restaurant, food average, service staff okay but the carvery chef/server appeared fed up and bored. We also ate in the Chinese restaurant attached to the casino. This was excellent. Atmosphere very welcoming and cosy, service friendly and very helpful and the food was fantastic. One of the best Chinese restaurants we have ever eaten in. The casino is good fun, not intimidating and staff helpful to novices like ourselves, just don't get carried away !! The hotel pool is a good size and a very good addition. The pool and gym are open to the public and we met some very friendly locals who were members. They were extremely helpful in sharing knowledge of the island and attractions. The weather was dreadful during our stay but having the option of a swim made up for this. Overall the hotel is tired and in need of a refresh but is still comfortable. Staff are a bit of a mixed bag - some very helpful, including cleaning/domestic staff who always spoke to say good morning etc. Some a bit grumpy and not so welcoming. On check out different staff were on duty to arrival and experience much better. Friendly and accommodating. We were able to leave our bags while we had a final explore prior to catching our ferry. Despite some negatives above I would still return as good value, clean, we enjoyed the pool and casino and loved the Chinese restaurant.
Hotel needs upgrading and looks a little tired. No lounge area. There didn't seem to be enough staff e.g. On reception and the restaurant was poor in "meeting and greeting" However the staff were helpful - particularly John. There was no dedicated parking - there was a charge of £4 a day or £15 for the duration of our stay - this was not the case 3 years ago. The location of the hotel was good and the view from the rooms facing the promenade good
Good large rooms. They allow you to keep your cycles in the room. Good food. Decent swimming pool and jacuzzi. Casino if you like a flutter. Cinema and church onsite. You have to pay £4 per day for parking though.
Nice clean comfortable hotel with everything you need to hand. Staff friendly and helpful.breakfast has all most people would expect and if not just ask and you get. All in all great place to stay. I will stay again. Location is good and at night you can play bingo or slot or visit the casino for a flutter.
Stayed for five nights at beginning of July 2017. First impression of façade and lobby was hotel looked tired. However bedroom corridors and the room itself were bright and fresh. Good facilities in room and plenty of tea, coffee. milk, shampoo, body wash etc. Good towels. Had breakfast and some dinners in restaurant. Both buffet style with freshly cooked options. Food generally very good and reasonable value. Without doubt the stars of the hotel are the staff. Everyone I spoke to from chamber maids via restaurant to duty manager were friendly and helpful.
I stay on the Isle of Man about every 6 or 7 months, traveling with work. Every time I promise myself that I will never stay at the Palace Hotel & Sefton Hotel ( same company ) But I always end up booking them, but maybe after this last experience, I might not. I honestly think that they are "playing" on the fact that it is a beach front property in Douglas, Isle of Man. I booked two rooms with interconnecting door as I had my family with me. The rooms are indeed very tidy and clean, but would be nice with air conditioning, they are so warm, and if you open a window, you get the wife of the nearby sewerage out let ( I'm sure its not, but it smells like it ) The service is shocking, after waiting nearly 10mins at checkin, then told the parking was not included !!! ahhh!! for a best western, it should be ! the cost was £117 per night for the room, and the kids got their room half price, so total bill was £351 for two nights. Na, just not good enough to justify that prices. As I have always said to myself, never again, now I mean it, never again. The Wifi did work, as last time it was very very shocking. Only good thing was the breakfast, which was pretty good. word of warning, this is a coach party hotel, remember to get in line, as they will knock you over with the walking sticks !
Stayed here for a 6 night family break, and would definitely recommend this hotel. Pros: Friendly and professional staff Comfortable and clean rooms Great buffet breakfast, with a good selection of hot and cold items Great location on the sea front, with lovely sea views Good leisure facilities, including a pool, jacuzzi, gym and a casino Good and inexpensive bar food Cons (mostly cosmetic): Unattractive 60s concrete building No terrace or outside area for dining or drinks Lobby and foyer in desperate need of redecoration and new carpets We understand that there are plans to redevelop the site soon, which probably explains the lack of investment in the public areas. Overall, we had a fantastic stay.
We helped to organise a Charity Ball for Manx MSA Trust on 1st July and were delighted with the staff, food and the efficient manner in which the hotel dealt with the entire evening. The food was well presented, there was a lot of choice and was delicious. Several of our guests have commented that this was an excellent meal and we could not praise the staff enough for their efficiency. We have already booked the same venue for next year's function.
hotel could do with some upgrade .We had a deluxe room but double glazing panel was steamed up it was obvious this had been like this for a long time not great as we paid for sea view staff and restaurant was good Swimming pool roof in poor condition and only one sun bed not good for a health club and casino had a musty damp smell which put you off eating in Chinese restaurant in casino
We are just back from three nights here, having brought the car we had independent travel. This also meant arrival at about 10.15pm on Day One, as the ferry arrives then,(and this hotel is all of three minutes from the Sea Terminal). On arrival in our room we found that there was just ONE bath towel . . Now even if the room had been booked for one person instead of two, that person would still need a hand towel and a bathmat ! What WERE Housekeeping thinking of ? (or not thinking . . . ). Reception put it right. The room was entirely satisfactory, with tea-making facilities and a decent bathroom. Yes the balcony was small, but at least you can open the patio doors for fresh air - not always possible. Contrary to some reviews, we found the buffet breakfast to be entirely satisfactory - hot and fresh, with plenty of choice, and also cooked-to-order options as well. Service and staffing levels were excellent throughout. We chose to eat elsewhere in the evenings, and were there to see the island for the first time, so didn't use the many other on-site facilities. We found this hotel to be completely satisfactory, and those who commented about its being dated would appear to have forgotten that this is a small Victorian island, where everything is dated !!! That's what we went to see !! The steam railway, electric train and horse-drawn trams are a major attraction and the island's treasures. It's geographic location tells you not to expect brilliant weather, as it sits in between the North of England and Ireland it's unlikely to be hot !! So for us the hotel was as expected and totally satisfactory. I do agree that it is an odd construction in the middle of a row of exceptionally beautiful buildings, but this one has assets that the others will not ! (Pool, Jacuzzi, cinema, casino etc !). In a period town you can't have both without a new construction, and then it would be at odds with the island, We enjoyed our three days, but don't intend to go back as there is little more than we've already covered, but if we did - we would happily stay at the Palace again.
How this hotel ever came to built I will never know, talk about an eye sore on the sea front amidst all those lovely old Victorian/Edwardian Hotels. Yes it has a Casino (not that I would ever go in but the choice was there, and it has a Bingo Hall, which I would never use, but a nice lounge downstairs, overlooking the sea so you could read papers and chat with friends would be nice. It needs completely renovating and updating. Our room was basic but cannot complain about that, but our friends room overlooking the car park had a damaged "blown" window that was misty all day, also the shower did not work properly and a maintenance man did come to fix it but still not very good. I do not think this room should be used at all.Also found our room very hot and had to put fan on most nights although the weather was not very hot. However, the staff are lovely, friendly and helpful. Our thanks to Luke who tried to sort things out for us and our thanks to the dining room staff who went out of their way to help and we managed to have a laugh and joke with them all. I see some reviews complaining about the food but we found the food very appetizing and plentiful.
Stayed here for 4 nights, in sea-view rooms on the 3rd floor. The outside is a functional concrete cube, much smarter on the inside than out. Although it's a few hundred yards from Douglas town centre (10-15 minutes walk), it is well served by buses and the horse drawn tram service. The start of the Manx Electric Railway is a similar distance away, in the other direction. The rooms were spotlessly clean, albeit on the small side, with full size TV, well stocked tea and coffee making facilities, comfortable beds and decent free Wifi. The bathroom was also small, with over the bath shower, with great water pressure and near immediate hot water. All floors are served by lifts, although they don't seem to go down to the Prom level..unless you call them...from the Prom level! This will leave you with a walk down a flight of stairs, or down a ramp to the reception area then across the car park and down a slope..just something to bear in mind for those of restricted mobility. We weren't able to get a room with a walk-in shower and the 'balcony' (which is only about a foot deep) could only be reached by stepping over a ledge. However, an inflatable bath chair was available. Breakfast in the hotel was first class, with plenty of hot and cold food served buffet style. Wide choice of fresh fruit and juices, cold meats and cheese, with a well stocked hot buffet, regularly topped out and kept at a decent temperature. Other dishes were available on request, although the smell of kippers from the kitchen might not be everyone's favourite. Waiting staff were friendly and attentive. There's also a restaurant and bar on site (the Paragon), serving very good food, with drinks and bar meals well priced and generous.
Clean basic. Nice rooms. Nice pool, jacuzzi and gym. Probably needs. a refurbishment but staff very helpful and patient with difficult customers...as we experienced in the bar. Not very busy for June but none of the island was. As long as you don't mind basic it's fine.
Just spent a 2 night weekend here and I'll start with the one positive first - the hotel was clean, absolutely no complaints about the standard of cleanliness both in our room and the rest of the hotel. Now for the rest of my review, oh dear sums it up I'm afraid. I knew what to expect really after reading all the previous reviews, the overriding sentiment seems to be that people suggest that the hotel is old and tired and desperately needs upgrading. To be brutally honest, there's no way the hotel chain will ever spend the amount of money it would need to upgrade it, as it simply wouldn't be worth the amount it would need to drag it into the 21st century. The only answer is to demolish it. Its pretty much an eyesore anyway. We had a double room at the back overlooking the rear car park. Not to be recommended, really small and very hot. If you have the window open then you are disturbed by the noise people make as they are leaving in cars at 2.30 - 3.00am. There is an electric fan in the room, which we were grateful for. The bathroom was quite spacious, the shower wasn't brilliant. We had breakfast each morning but only had one evening meal which was in the chinese restaurant in the casino - food in both breakfast buffet and chinese was not of a very good standard. Overall, not a hotel to be recommended, not really anything good to say about it apart from the staff did their best and in the main were friendly and helpful, and as I've already mentioned there was a good standard of cleanliness.
This hotel has so much potential to be a great hotel: it has beach front views and walking distance to Douglas City Centre passed the hotel named after the late Sir Norman Wisdom Transport is close- bus, train, horse carriage plus taxis are readily ordered and reliable. The staff where helpful but like all in this industry they change week by week which results in happy and unhappy and not helpful ll. The food is average due to buffet style and services is good or bad dependant on staff on dutiy.
This hotel has so much potential to be a great motel: it has beach front views and walking distance to Douglas CBD. Transport is close- bus, train, horse carriage plus taxis are readily ordered and reliable. The staff however are unhappy and not helpful at all. The food is below average and services are rushed.
We stayed here last year during the TT for our honeymoon. The hotel knew that we were on our honeymoon and even though it was their busiest week, they still managed to give us a seaview room and gifts of wine etc were left for us. We only ate breakfast here but it was plentiful and kept us going all day. This hotel is perfect for the TT, although the main grandstand area is up a very steep hill (about a 15 minute hike from the main promenade
The room view was nice, over looking the bay but I do expect dirty glasses to be removed when the room is serviced. The notice on the balcony window advises you to lock it when going out, hard to do if there is no lock. The shower does not have a thermostat so when other people use the water it can change to extremely cold or hot. Do not understand why in this day of linked systems the Palace still relying on lists, that are inaccurate, with highlighted details to show who has an account causing embarrassment to guests and staff. Disappointing to note a variety of stains on the wall next to the still room door and paint splashed over the bench seating, it makes one wonder about the state of other areas you can not see and hygiene in general.
We have stayed here last weekend and had a great time again. We have stayed at the Palace every 3 months since sept 2014 and have enjoyed everytime. Sure if you want to be critical the hotel is a bit worn in pkaces but so are we! The sea facing room with balcony is our favourite, don't go for the kingsize bed room as you don't get the balcony on small window that opens slightly. The double bedded room has patio door and small balcony overlooking promenade and beach. The staff are great, food good, location awesome. Have booked for sept and December. Andy and The Dragon.
Stayed here for 3 nights as part of a business trip, the staff were very friendly and the food at the hotel was great, my room faced out on to the promenade and seafront with a great view to wake up to every morning and the room was very large with all the amenities i would expect, good WIFI tea/coffee and flat screen tv. The bed was large and very comfortable and there was no issues with noise as the room is outward facing on to the promenade. The only real issue is that the decor of the hotel is looking a bit tired and in need of being brought up to modern standards but that's just me being picky overall it was everything i needed for a short stay.
We stayed two nights. Professional, friendly, front desk staff. Older hotel, needs updating, the rooms were clean. The casino, gym, we did not use. Learned massages are available check with the front desk. Try to get a room with a sea view 3rd or 4th floors. Housekeeper David was extremely busy turning over rooms, Tuesday 5/30/17 3rd floor, my husband asked him for an item. David could have said I am busy, I will help you later, no he stopped what he was doing to help my husband. David was very professional and extremely helpful. I would stay at this hotel again, because of David.
Clean & comfortable, but rather dated. Felt it had not changed from the 80's. Good breakfasts in pleasant dining room overlooking promenade One major criticism choice of beer in the bar. When in the Isle of Man I expect to be offered the local Okells beers & NOT Sam Smiths.
The staff here were lovely and was only in the room for a few hours relaxing before bed as I was over here working. The hotel is a little bit dated and rooms are small but if you are only using it as a base then it's great. I had a sea view room which was lovely opening the doors in the morning and getting a sea breeze into the room. For the price of the room, I can not complain.
I booked into this hotel as I was only on the island for a day and fancied going to the casino that night. The reception was excellent, fast courteous and easy. The food good enough. The casino was pitched just right for the occasional gambler such as myself, neat and tidy without being over the top. The atmosphere was friendly whilst being professional. Best of all I paid for the whole trip. It would still of been good fun if I had lost.
stayed fri til tues hotel very run down and old now but still enjoyed my stay ! breakfast great plenty variety,staff very friendly too .Room very small but comfortable everything you need i loved the slots irish lady manager very friendly very welcoming i would return to the palace
Read some of previous reviews before booking this hotel and booked. Had a really nice room overlooking the seafront with a balcony I was well impressed. Staff really pleasant. From looking at hotel from outside look like a much needed overall paint job refurbish needed soon.
I booked a room here for me and my mum for her mothers day treat and to take her to Bingo! so thought why not have an overnight instead of travelling back late at night to the north of the Island. Reception area is lovely and welcoming the hotel has a small casino room with a lovely Chinese restaurant inside. The bar area is quite large and was nice to sit and have a drink looking out at the beach opposite the hotel. We went to our room which was very basic the two single beds were not very comfortable and they actually moved across the floor when you sat on them because of the wheels on the bottom of the bed! it was actually quite funny when my mum took off! our view wasn't so nice as the beach side we just had the car park at the back of the hotel so if you book here I suggest asking about a room with a beach view as the back of the hotel is not that picturesque!
This hotel regularly hosts black tie dinners, but does not have the facility to hang a long dress. I had to hang mine over the mirror edge. We were in the a room facing the entrance and over the airconditioners, so it was a bit noisy. But other than this, no complaints. The food was good the service maybe a little slow to start off, but after that excellent. They had a wine my husband and I enjoy, so even better. When I needed help from a staff member regarding the wifi, he very quickly sorted it out for me. Thanks very much. I would recommend this hotel to anyone.
This was a three night stay on a dinner bed and breakfast rate booked via steampacketholidays.com. I had previously been critical of this hotel associated with the restaurant but can honestly say that it was very enjoyable. Breakfast was a wide assortment of cold items as well as hot buffet selection. Items ordered from the kitchen included kippers which must be included when staying on the Island! Kippers were well grilled and tasty. Moving on to dinner: a good selection of cold starters from fish to salads and cold meats. If i could be critical this could be varied from day to day... Hot carvery style choices were tasty, hot and varied. Desserts wer nice and would have added inches to your wasteline! I could comment that the cheese could benefit from being moved from the chiller cabinet as to be at its best it should be at room temperature for serving. it could live in the 'open' salad cabinet to prevent it from being too cold? I am being very picky but that how I am. The restaurant team were youthful, very attentive and worked well as a team. You tend to make observations when you are sat on your own like a lemon! Seriously It was a pleasant experience to observe the efficiency of the waiting staff. A number of residents were elderly and needed help and more attention which was given without hesitation and with a genuine smile and concern. Nice to see. Rooms are clean, tidy well appointed and serviced well. Thats it. Nice one Palace I shall stay here again.
What can I say, staying for two nights paid in full, with best western reward card, the greeting by reception could do with looking at, as felt not really bothered with us. Then had to pay for car parking (just a card written out by hotel) The room superior sea view (great view) the room for two people a little small, possibly one of the smallest toilets in a room we have had in a long time my knees just fitted in between the bath and toilet. Wanted a drink in the bar, this was almost in the restaurant! with the cooking smell to go with it! So walked out. On the plus side a meal in the Chinese restaurant in the hotel was very good. Second day breakfast very nice but told where to sit then ignored, strange place to put cold drinks where they are my wife is quite small could not reach over to get them. Looks like a nice pool but once again staff looked at us as we should have not have been there and talked to my wife with a impersonal way as they did not want her there. To cap things on a nice day out, the toilet in the room would not flush, fortunately when I reported it I saw the maintenance man, who said it was very common it took him just a few seconds to remove back panel in the hall way and fix it(a really nice guy and helpful) As for the bed! B..hard the hotel should look at other hotels to adverts and bite the bullet.. This review sounds as we just grumpy people but if you look at my other reports we always give a honest opinion.
I stayed here one night on a business trip. The hotel is located on the seafront boulevard. First impression was not great. The main entrance is at the back of the hotel in the carpark. The building looks incredibly tired, tatty and dated....probably 70s era. On entering the foyer, there is a noticeable musty smell that permeates the entire building. Quite unpleasant. The decor looks worn. The check in was non eventful. My room was a sea view room. The view was lovely but the windows were thoroughly dirty and there was some strange condensation in between the double glazing...it gave a really damp and mouldy feel. The bedroom was a little tired and the bed was not very comfortable. I woke up with a sore back. All in all for the price paid I was disappointed. This hotel has seen better days. I popped my head into the casino during the evening to see if Wayne Rooney was blowing £500,000on the Roulette wheel....the place was dead...just an elderly couple wistfully losing their meagre savings.
Wonderful sea view room with balcony, spa pool steam room sauna and jacuzzi. Chinese restaurant and bar very nice , staff very helpful when asked about places to go and visit . Get a day explorer ticket so u can travel on the bus - steam train - electric trams and even horse drawn trams on the sea front
Stayed here for three nights when completing the IOM coast path with 9 others. This is not our usual sort of hotel as we would tend to choose something smaller and more personal and characterful. On the positive side staff were always friendly, efficient and professional and breakfasts were excellent. The dining room has a wonderful sea view, but our rooms which overlooked a scruffy car park were small, hot and very noisy with the windows open. The reception area which gives access to a casino and nightclub were dark, ugly and unpleasant. This hotel seems to be in need of a major revamp or rebuild!
The location is good, right on the promenade, and Douglas is a good choice as a base to explore all the island. The rooms themselves were OK. The beds were comfortable, albeit with crunchy, noisy springs. The sheets and towels were clean, toiletries supplied, hairdryer, TV, etc., and in the closet, an ironing board and iron, safe, and a fan for the hot weather. The bathroom needs a re-jig, as the toilet is too close to the bath, resulting in stubbing your toes while you're on the loo; I have dodgy knees that don't bend more than 90 degrees, so uncomfortable. Also wouldn't be good for anyone with exceptionally big feet, long legs, or both, unless you could manage to dangle your knees over the edge of the bath. The extractor fan wasn't working in the bathroom, so we had to put up with a bit of fog there as it was a bank holiday weekend and we left before they could get it fixed. There is free Wifi, but it seems very slow and we often got disconnected and had to go back through the process of signing in, so probably not good if you need reliable internet use. The staff were friendly and attentive, but the communal areas around the lobby, reception, restaurant, lifts, etc., were very dark and depressing, with old, dingy carpets, dark wood, etc. It definitely needs a refurb and brightening up in that area. I would give it four stars if that upgrade were accomplished.
Spent 3 night here at a good rate. Arrived on the island late morning and the hotel allowed us to check in shortly after midday which was great. It's clean and comfortable and exactly what you'd expect from Best Western. Yes, it may be a little tired in places and in need of modernisation but it serves a purpose. Good location centre of the prom. Bus and horse tram stops outside. Lovely sea views. Can be noisy if you're a light sleeper (sea and road noise) it didn't bother us and we had a lovely stay. Staff generally polite and friendly. Housekeeping staff on 4th floor particularly deserve a mention for being happy and helpful.
The staff were very helpful. We needed to get our luggage taxied to us as the train was delayed. Nothing was too much bother. The hotel could do with a refresh of reception, but the staff makeup for that.
Spent three nights here and loved the hotel. First impression when entering from seafront sea level is a bit seedy but once in the main hotel everything is fabulous. Was able to check in early, my sea view room with balcony was fabulous and the leisure club facilities and breakfast first class. Staff were really helpful and the location perfect. I'd return to the Isle of Man just to stay here.
I e-mailed a couple of questions to reception before we went and they were answered more or less immediately. Hotel was very clean. Twin room a good size with sea view. Only went to the casino for a few minutes so can't comment - not a gambler. Maid service excellent. Hotel charges £4 a day to park in car park which is reasonable but we managed to park easily outside the hotel on the road for nothing. The carvery was disappointing on Sunday only one choice of meat which was turkey. The vegetables were mixed together to help yourself to whereas most carveries serve each vegetable separately. One minor quibble was that the iron supplied in the room was not a steam iron. Stayed for four nights and overall had a lovely stay. The hotel is in a very good central location. Would recommend.
The hotel is my favourite 'go to hotel' on the island and in my opinion is still the best on the island. Although it is showing it's age in places and needs a lock of paint here and there the rooms are spotlessly clean and alfreddo (sp?) our housekeeper was very friendly and Efficient and we came back to a well cleaned room each day -complete with restocked refreshment tray and new bathroom toiletries (a little detail which is often overlooked in some hotels in the rush to get things cleaned) the food in the bar and restaurant is amazing so well done to the chef and, you can't be bored in the hotel as it has a nightclub,bingo hall downstairs and fully functional casino upstairs as well as a leisure club and pool. If none of that suits then the front facing rooms with balconies are excellent for sipping a glass of wine and watching the tide come in. I only have two niggles-the £2 towel deposit (meaning that I have to bring three pound coins downstairs with me-why not just take the room key as a deposit if it's really needed) and the fact that the receptionist did not acknowledge my best western diamond membership and offer a room upgrade but these are small details
My sister and I have just returned from a three night stay in the Palace Hotel. This was booked for me as a surprise 70th Birthday present by my sister . The last time we were on the island we were young teenagers on holiday with our parents. Our recollections of the island were not clear but we both had our own special memories of the Villa Marina on the promenade and the Ivy Benson Band. The Palace Hotel was chosen particularly due to its excellent location as well as the fact that it has a good sized indoor pool and, of course, it houses the only casino on the island. I took advantage of the indoor pool every morning and, although I am not a gambler, I enjoyed a flutter at the Black Jack table and the young man who had just come on duty as the Dealer at 7pm was happy to show me the ropes. We were on a Bed & Breakfast rate and the breakfast could not be faulted. Plenty of cereals, fresh fruit, yoghurts, pastries and the hot buffet choices catered for everyone. Waiter service for tea and coffee and clearing tables efficiently. Our Superior twin bedded room was a good size and had sliding doors onto a small balcony on which you could stand and take in some fresh air and enjoy the beautiful view. At night the promenade is lit up with fairy lights so I would highly recommend a sea facing room. All the reception staff were very friendly and a special mention to Barrie for helping me with my mobile phone top up, phoning for taxis etc. I did mention to Barrie that I had enjoyed my stay at the hotel, loved the island so much that I would return in September with my husband as a special treat for his 70th !! So I will be contacting the hotel in the coming weeks to make a firm booking for dates in September.
After a little mix up of rooms and having to wait a while to get one, we got 2 sea view rooms with small balconys but the views were amazing. That (and the good company) Really made my holiday. The hotel itself could do with a bit of modernising but clean enough and staff in reception and bars and pool very helpful. However the casino staff could do with a lesson on smiling and mannerisms as they were not very welcoming and made you feel as you shouldn't be there. Music in the bar was same man the both nights we stayed and could have done with something different and also could do with updated this area. We didn't eat in the hotel so don't know what the food was like. Overall had a wonderful time and very satisfied but if was given s room without sea view would have been a different story.
Stayed here for two nights whilst on the island for business. 5 minutes from ferry port and on the promenade Rooms large and comfortable although nearing some decoration work Used leisure club for swim and sauna, although the pool was quite shallow and small found that it was enough Couldn't fault breakfast although got quite busy as you would expect around 8am Great location and reasonable price Will stay here again if can get the right deal
Atmosphere awful Food from carvery very average and service dull and unprofessional Service generally shocking to point of being rude Had meal with my Dad but asked if we want to be billed separately .....why? Will I be back......no
Stayed on a Saturday night we were rather disappointed by the view as although we paid extra to upgrade to a sea view there was a vast expense of unsightly flat, felt roof littered with bits of rubbish right in front of the window, the sea beyond that. The sleep quality was not great as other guests kept arriving at their rooms all through the night, making noise in the corridor and running taps, and banging doors. There must have been an airlock in the water pipes as they were very noisy making a noise like drums. The staff were very polite and helpful. The quality and variety of food was exceptional for both the evening meal and breakfast. The health club was shabby with mound patches and peeling paint on the ceiling.
I rang about booking a twin room to attend the IOM Health Department to provide legal training, explaining I needed a room which I could access in my wheelchair, and was assured that all twin rooms were accessible for wheelchairs. I then having had my booking to provide the training confirmed booked via the website a twin rom for 19/04/17 to 22/04/17. I arrived and was disappointed to note that there was no wheelchair entrance with powered door and that the reception staff seemed to belief watching my carer and I struggle through the door with our bags and the wheelchair was a spectator sport. Book-in went well but I am accustomed to basic manners which were lacking and given the keys to room 240, the problem was that a standard 16 inch seat wheelchair couldn't get into the room, the narrow corridor into the room was blocked by furniture and the wall. I couldn't get into the room, so my career called reception from our room, after ten minutes of trying we gave up and called reservations to then get a voicemail message. So feeling slightly embarrassed we returned to the enigmatic (sarcasm) reception staff to explain the problem. First I was told that the hotel had NO accessible rooms (I would say better amend the website advertising these then!), and that bigger rooms with sea views were available at an increase in cost, I viewed these rooms and found one (sea view twin) that I could access, however that would be at a cost, again no please or thank you, so I asked to speak to the manager. The manager attended after a few minutes and explained that, apparently the twin rooms which fit my wheelchair are £10 more per night amazing! Then when I dared to explain disability rights the manager told me that IOM don't have a disability discrimination act, unfortunately I had to research this for my assignment and the IOMDDA2006 is in force, with transitional relief but a change of room would probably be seen to be covered under the second mandate (in force since December 2016) Manager returned a little sheepish and conceded that the room would be changed at no charge, but then said the hotel was an M1 under law and exempt from elements of disability discrimination law, forget customer service! I have been left with the impression that Best Western need to improve customer service training, provide more than is minimal by law and treat individuals with respect and dignity as all the above was discussed in an open area including toilet issues! Not great service, terrible attitude, rude staff (except for dining room staff who are great), room was basic and not cleaned properly Dr Paul Couldrey LLB, LLM
This hotel is in a great location, great views of the bay. It has a lovely pool & steam room, sauna a little on the small side. Cafe over looking the bay attached to the pool area. Rooms are a little dated and in need of a refurb, however they are still ok. Rooms are very hot and no temperature control in the room. Plenty of choice at the buffet style breakfast. Downside, taxi drop off area at back of the hotel, can be very noisy for the rooms at the back of the hotel. All the staff are great, lovely and friendly. Casino not a frequent visitor to casinos however made to feel welcome. Bingo also on offer and beginners welcome. Would definitely stay here again.
I stayed in this hotel about 8 years ago when attending a wedding, and although it is now owned by a different company it seems nothing has changed. The decor is tired and dated, the carpets could do with a really good clean. The car park is basically many, many potholes all connected. We had booked a sea view room, the bed was comfortable but again the decor and furnishings very dated, with torn carpet. The bathroom was far too small to be functional really. Tea and coffee were provided, but oddly no teaspoon so I had to mix my coffee with my toothbrush. Tea and coffee were replenished for our second night, but still no teaspoons, how very odd. We were going to use the leisure facilities but when enquiring about the sauna my husband was told it was in the mens changing room which put me off. Breakfast had a really nice selection, good service for tea and coffee. One thing I can say was all the staff were really friendly and nice all around the hotel, which saved the visit somewhat. On Sunday we booked lunch for 5 people and the spread was amazing, I don't know if its done like this every week or just because it was Easter, but the selection and freshness of the food was great, well done to the chefs. The only slight downside to this was that when I booked I was not told it was a set price 3 course lunch, at almost £26 per head. We had 2 elderly relatives with us who both wanted only 1 course so it made the lunch very expensive. Has we known about this when booing we may well have decided to go elsewhere. In summary, lovely staff, good food, but the decor and general feel of the place really lets it down for the price.
Came here with my fiancé and my daughter and the staff were great especially Veronica and Kwame. But the hotel is just dated the room did not have a clean feel about it not sure if it was the carpets or that it was very mis matched furniture wise. Just didn't feel fresh. We had breakfast every day and the selection was fantastic they even cooked extras if you ordered them, but the quality of some of the food was not as fantastic. We used the hotels spa and it could really do with a uplift! I think if the hotel had some money put into upgrading it it would be a top top hotel as they already have a great foundation with the staff they have!
So rude and unhelpful your on Holiday looking to enjoy yourself in which case don't go here unless you're willing to be humiliated and embarrassed by rude unhelpful staff who shouldn't be there if they don't want to help you
Would definitely stay here again, lovely clean room. Comfortable beds. Great view . the staff were very helpful. The breakfast was lovely with plenty to choose from. We stayed for Sunday lunch and were very impressed by all the choice for starters. I had the roast lamb carvery which I really enjoyed. The food was beautiful and we loved all the choices of desserts too. I couldn't fault this hotel and would definitely recommend it. Loved the view from the room too.
We stayed here for several nights. We stayed in a standard double it was clean and of an average size. Bed was really comfortable and sheets were white and crisp. Bathroom was clean. Only downside some of the furniture was marked could do with replacing . Breakfast was really good plenty of choice and even did seperate items sure has kippers poached eggs and specialty teas . Hotel staff very helpful and pleasant bars and running room were very clean nice view from running room over looking sea . We went to the spa nice clean areas pool was of a good size and was very clean. Nice Jacuzzi steam room and sauna with a good size gym . Very friendly and helpful staff over all very enjoyable stay would book again .
Friendly staff, very clean hotel. No complaints other than being woken up two nights running by the shouting and swearing going on outside. Probably visitors to the casino? We visited the casino and found it small and friendly. It was an enjoyable stay
Stayed at this hotel during a recent business trip to the Isle of Man. Breakfast was good and I can recommend the poached eggs. Check in was good, wifi is free along with parking. Rooms were a little tired and the bath / shower was quite small.
Quite nice hotel large room with great sea view the casino was very nice and friendly the Chinese restaurant inside the casino served brilliant food at a reasonable price great service and really helpful and friendly lad the only couple of thinks I didn't like is that they charge £4 a day parking when I am paying £92 pound per night and spending loads at the casino and bars also I like to have a bath but they had made the tap so it only works as a shower so I had to fill the bath by removing shower head the room service was brilliant all in all a good hotel that I would recommend
Really nice welcome receptionist couldn't of been nicer, although as my header states!! Creepy and dated, the iron and ironing board were older than me!! Needed to have He-Mans finger to flush the toilet, the menu didn't excite me so ate out each night!! Breakfast was average, although the view in the morning was amazing, wouldn't choose to stay here again, although if on a budget it's worth it x
The Palace Hotel in Douglas is a nice hotel its reasonably priced and the rooms are clean and comfortable. I have 1 minor gripe and that was I was in a Twin room and the bed was small (single) and the mattress was like a bouncy castle, other than that the room was of a good standard. A good thing WIFI is free and in all rooms. Breakfast was a buffet help yourself 1 gripe the waiting staff took a long time to ask if we wanted tea or coffee but when they did the drinks came quick. The main reason for the visit was to go to the Casino which was part of the hotel - It had the standard table games and roulette and slot machines. 1 gripe the slots paid out coins, it would be better to have a voucher ticket to take to the cash desk for pay outs. The table games were good and staff knew how to manage them. worth saying here.
The staff here are great, friendly and efficient and will do all they can to make your stay pleasant. It is reasonably priced, the rooms are fairly spacious and clean although the bathrooms are quite small. Plus location is excellent and facilities are good: free WiFi throughout, the health centre is worth a visit and the bar, restaurant and casino are all good facilities. However there is a sense of 'tiredness' about the whole place, from the single glazing through to the dated décor and aged lifts. This place would benefit greatly from some modernisation, but in the meantime you'll have a perfectly comfortable stay and will be well looked after by everyone here - just make sure you get a sea view otherwise you'll be looking at a construction site.
The best western on the isle of man is amazing, we just poped in for drink and never looked back. We went everyday for tea as the food was out of this world, the staff couldn't do enough for you . We had a table overlooking the sea wow. Nead less to say we are going back but stayed in the hotel this time.carnt wait !!!
Stayed here for two nights on business in Nov 2016. would have given 4 marks but disappointed that neither myself or my colleague were offered an upgrade to a sea view room even though we were told on check in that the hotel was very quiet. it would have been a nice gesture. The room was ok, nice and clean. The leisure centre was very good with good facilities and a good size pool. Breakfast was also good, good choice of cereals, cooked and fresh fruit. I also ate in the bar one lunchtime and early evening and the food was good quality. There is a good likely hood that i will have to return to the island and i would consider staying here again.
The room was clean, and a decent size and a fantastic sea-view. We had an awesome breakfast, not over cooked, not sat there going dry. The staff were friendly and helpful. The location was perfect for a night in Douglas or a trip to Laxey or Ramsey. Also situated minutes from the ferry port making it easy to find on departure and easy to get to the port when leaving the island.
Excellent hotel excellent staff room excellent food out of this world also if u want a taxi booked get a taxi firm called a1 swimming pool lovely right on the front of prom bus stop right outside of hotel yea defo going back again next year ??????
Stayed 4 nights, very friendly and efficient staff at check in. Room comfortable, sea view, needs a little update. Breakfast was fine, plenty of choice. Situated central promenade so 10 to 15 minute walk to town centre/shopping area. Nightclub and casino situated in the building,but we did not here any late night revelling or music, we where situated on the 4 th floor , also very little noise from traffic using the promenade.
Good room on 4th floor with amazing sea views..well kitted out, decent size good shower.....spectacular sunrise...well worth paying extra for! Superb breakfast all you need, including croissants! Helpful staff. Close to attractions this is a good base. Happy to pay the parking charge, plenty of spaces.
I've stayed at this hotel now twice a year for the past six. Unfortunately this will probably be the last. It could really do with a make over as the rooms and hallways are looking dated and have that musty smell a lot of hotels get. The bedroom I had faced onto the car park. Which wouldn't of been that bad if I didn't have youths in there cars late at night parked under my window making a noise. The bed was the most uncomfortable I've ever laid on. The heating had a mind of its own. It also wasn't v clean. There was someone else's personal towel hung up on the back of the bathroom door, with a coat hanger. A wine glass on the floor next to the bed and some crumbs on the floor. Breakfast was pretty good, good choice. I ate in the bar a couple of times and I couldn't fault what I had. There is a casino which now has a Chinese restaurant with it. The staff were pleasant and mostly helpful. Other than asking one of them where the nearest place to watch the football on tv. She told me jaks in town 20min walk. So went there, got back fancied one last drink so went into the casino and they had sky sports on the TVs,s ! Going to try elsewhere next year.
Very clean very nice hotel, worth getting a balcony for view over harbour / Douglas front. Breakfast hearty if a little costly, car(bike) parking, and only a short walk to town centre .not the most attract building from outside but don't let that put you off. Very good value for money and staff excellent.
When, many moons ago, this was part of the Hilton group it was a very nice place to stay. Now sadly it isn't. Our rooms had a splendid view of the rear car park even though some of the sea view rooms were vacant. Not only that, The air conditioning extractor fan assemblies were directly below our windows, also some waste bins. The smells and the noise meant we had to close the windows whilst in the rooms. The noise levels from the departing casino clientele at night was even more appalling. I have to say that the rooms were clean and the housekeepers cheerful and polite. Two more things. The fire alarms triggered at 02.30 hrs on Sunday morning. Stood in the carpark surrounded by boozed up casino losers.......nice one! And lastly why do they add insult to injury and charge residents to use the carpark? Best Westerns are usually ok, Unfortunately not this one. By the way its £13.00p for a really mediocre breakfast.
This hotel is ideally situated on the promenade about a 25 minute bus journey from the airport. Buses from and to the airport, run about every 20 minutes. Unfortunately check in runs from 4pm, I arrived early, but by 3pm my room was ready. Check in process went very smoothly indeed. I was on the second floor in room 206, there is a lift, but I found it quicker to take the stairs. The room is small, but very compact, and faces the wooded area behind the hotel. The flat screen TV could do with updating, as there are many more digital channels on offer now, and BBC3 could be taken off the list, as it no longer operates. I have to say, the bed and pillows produced the best nights sleep, I've ever had in a hotel - the mattress is firm, and the pillows , while soft, bounce back to the original shape after sleeping on them. The room is very quite, and made for a good nights sleep. The bath is quite small, well for me anyway at 6ft 2, but the bath fills quite quickly, there is a shower if you prefer. The aminities are ok, although very strange tops on them, you have to pull off first..The toilet requires a very strong thumb to operate the flush. In the room itself, tea, coffee, milk, sugar, and cadbury's to chocolate is provided. Breakfast is served from 0700 - 1100, and from 0730 on Sunday. The price at £12.95 is a bit steep, but I found an excellent choice on offer in the buffet, and you can place an order for additional items not featured there. The swimming pool is very impressive, its a refundable £1 for the locker, and £2 refundable for a towel. The pool and gym is open to non residents to - the hours are 0700 - 2200. The wifi is free, all over the hotel, and I found very strong. There was a fire alarm drill on Sunday morning at 0130 - as there has to be by law, once a year - but this was operated very smoothly, and guests were allowed back into the hotel after about 15 minutes. All in all a great place for a weekend away, and only 5 minute walk into the city centre, where you can catch buses to most places on the island.
Very noisy first night when casino or night club emptied as our room overlooked car park. Rest of the week no complaints. Bed comfortable. Nice continental breakfast. Staff very pleasant. Husband made use of sauna and pool every evening. Good base for exploring IOM. They charged us £15 for a weeks parking permit
There were some brilliant aspects to staying at the Palace - friendly, helpful staff and the food both spot on. Our well kept rooms were decent enough also and the sea views we pre-booked were breathtaking. I guess one the hotel's attractions, the casino, is also one of its downsides, for us anyway. We stayed for 4 nights and every night I was woken by noise in the corridors in the early hours of the morning. This was exacerbated on the last two nights by the residents of the room next door, which had a connecting door, from one of them vomiting (pretty sure it wasn't anything they ate!) to shouting loudly - it was way too much, especially on the last night with an early start the next day to catch the ferry. Come on people! Have fun, but equally show some respect!! Perhaps a bit of 'polite reminders' signage from the hotel wouldn't go amiss? Mind you it wasn't just the residents who weren't always polite, we used the adjacent health club and this seemed to work well during the day with children and their parents having fun in the pool, whilst at the same time plenty of opportunities for grown up stuff could be had in the gym, saunas and steam room. This didn't stop one member saying very loudly to her friend in the foyer 'look it's full of bloody kids we've come at the wrong time'. Perhaps this sums up a problem - trying to be too many things to too many people?
Lovely hotel.We booked 2 rooms as were with friends.Had 2 superior double rooms with sea view. Found the bathroom a bit of a squeeze.Next time will probably look for better deal as we booked room only...
The room as always clean and comfortable with a beautiful sea view...all staff helpful and help to make stay enjoyable...food first class...only let down was in the Palace slots room where many older locals are openly hostile and territorial and downright rude to holiday makers who they say shouldnt be there.....so may not return as have always enjoyed a play in the bingo and slots room - but enjoyment ruined this time
All ways stay here when I get stuck in the Isle of Man when the boat carnt get me back . Very modern , very clean. Off road carparking which is hard for some hotels in Douglas . The hotel has a casino & full floor of slot machines which passes the time lol . 5 minute walk into the centre . I have stayed in b&bs here for nearly the same amount of money & been very run down with no carparking . Friendly staff . If you ask nicely you get a see view room at know extra cost .
Had a lovely time while staying here, great location, great food, great views and great staff. Was really looked after by member of staff called Simon in the restaurant. Had an amazing sea view room with all the extras, will definitely stay here again.
Friendly staff swimming pool casino and great price. Food is lovely and the views over Douglas when dining. Rooms are very nice and close to town and Onchan . Lovely casino and bars and gym . Close to public transport and steam railway and minutes away from electric railway
Arrived at the Hotel and was impressed by the location. Checked in and went to room. Room 208. Everything was fine if a little tired. Wandered down town to find a bite to eat. Excellent restaurant at the Savoy just a couple of 100 yards down the road. Returned ready for bed. Room very hot with no apparent way to reduce the heat other than opening a window so this we did. About 1.00am we were awaken by laughing shouting and general jollity which went on and on. Got up and closed the window but that made very little difference. The noise continued until at least 4.30am when I think that exhaustion finally took over and I went to sleep. Breakfast was very good and then we were off for the day. When getting back in in the early evening I approached the front desk to ask for an explanation. There was a young man at the front desk with a trainee badge on his lapel so I waited to speak to an older lady who was helping some other guests. Not really fare to have a go at the trainee. The lady took down my details and complaint but could not explain what had caused the noise but said that she would speak to her manager about it eager young trainee then butted in to proudly say that the noise would be coming from the night club in the hotel which ope at 12.00 - 4.30am. It's like that every weekend. If only I could have captured the look the poor unfortunate got from the older lady. I got back into my room about 5.00pm that evening to find a note pushed under the door from reception offering me an alternative room on the 4th floor but on checking it out it was about 20 feet higher than mine but looking out over the same entrance door so would not have been significantly better. The noise of the revellers arriving by taxi and then leaving drunk shouting and singing in the very early hours again happened similar to the previous night. In summary, a well placed hotel, excellent breakfast and good value but do not stay in any of the rooms overlooking the car park and entrance foyer.
Built in glass and concrete in the 1970's and doesn't appear to have had anything spent on it since. The front entrance is dark and dirty and the reception is accessed from the car park at the rear, The carpets are dull and not very clean. The blown double-glazing panels have not been replaced and the restaurant/bar is very dated, though the panoramic view over the bay from there is stupendous. On the plus side, all the staff are friendly and helpful and the food, both at breakfast and dinner were very good. The drinks prices were reasonable. There is a charge for car parking.
Excellent location facing the sea. Very reasonable prices. Well equipped rooms, many having sea view and balcony. Efficient and friendly staff. Only grumble is extractor fan in bathroom not working -attention promised!
We visited for a few days for my Aunt's birthday. There were 14 of us and the staff were on their toes to ensure we had everything we needed. We pre-booked the accommodation and benefitted from the advanced purchase rate. We did our homework and found that it was the most economical Hotel by far considering the facilities available, not least the casino. Our rooms were clean and well maintained. Each had a balcony and an excellent bay view. At dinner, we enjoyed the carvery although steak was also available as part of the fixed price deal. Breakfast was buffet style and plentiful. Although the Hotel carpark has a modest daily charge there is free parking on the promenade almost right outside the Hotel's promenade door. We feel that this Hotel cannot be faulted even though some postings are a bit ropey. Our story is one of total satisfaction.
Hotel was comfortable and clean though a bit tired. Isle of Man is generally expensive and this offered good value. Did not particularly like the idea of entering Hotel through the doors of a casino, but once inside things improve. Would definitely stay again.
If you have to stay here, avoid the rooms on the rear of the hotel . Our room overlooked the kitchen extractor fans, and so was noisy and smelly, making opening the window unacceptable. That in turn caused the room to be too warm.
Reasonable hotel. Good breakfast. Average size rooms, clean. Mattress uncomfortable. Room too hot, so had to have window open at night. Unfortunately our room overlooked the extractor fan for the kitchen, so lots of smells. Also next to two huge air vents for the casino. Ran all night, very noisy. The large car park is used throughout the night because of the casino, so there is quite a bit of noise from this as well. Fine for a night or two, but we stayed a week, so wish we had gone for a more expensive option. Shame because the staff are lovely and the food is fine.
Stayed here for three nights during a business trip. Had a slight issue which was beyond control of the staff, but the way the staff responded to it was second to none. Extremely good service ( which I think is often overlooked now days). Would happily return. I had a sea view room which was delightful. Bed and facilities were comfortable and clean. I worked during the nights so slept during the day and noise during the day was to a minimum (extremely rare in a hotel). Breakfast is full of choice and well maintained. Could not fault it and being a foodie really began to look forward to it. I had two evening meals in the bar area and could not fault the quality or price. Very yummy! My only dislike was the board that the food arrived on, but staff happily gave me a plate when asked. All in all, I had a very pleasant stay.
Stayed here for one night on business. Hotel as a lot of things to do inside i.e. Casino nightclub restaurants and a cinema onsite. Not bad but could do with a update. Do have to pay for parking. 3 stars
Ok where do I start...... Apparently one of the best hotels on the island.... Nearly Everything about this hotel is average.... Double room. Very small and basic with a car park view. On a Positave note it was clean :-) Decor: very old and dated. Staff. Very pleasant, friendly and helpful. Food. Average Parking. Ample at £4 This is far from luxury but fit for purpose if your here for a quick trip. Location: close proximity to the "beach" and shops. From reading this even I'm thinking maybe my opening comment is a bit harsh but the reality is I expected more for a 4* and one of the best hotels on the island. Value. Fair.... But don't very close to london prices. Hope this helps
I have stayed here a few times now and always request a room over looking the sea as the rooms at the back can be a bit noisy with deliveries and kitchen fan etc so worth the extra money for a good nights sleep. Room is comfortable but shower is a challenge to regulate to a comfortable temperature and quite weak in water pressure. Had a bar meal, burger which was delicious and definitely an upgrade on previous visits. Breakfast a buffet and would suit all tastes. Staff also very friendly and accommodating. I will return.
Stayed here 4 nights in Sept 2016. Sea View room had balcony and a good view over Douglas Bay. The standard of the room was good, only critisism was NO air Conditioning, although a table top fan was provided. A small fridge would also be good. The buffet breakfast was of EXCELLANT quality, served in a pleasant dining room. The entrances to the hotel leave a liittle to desired, with access off the promenade, into a depressing corrider, with poor signage to reception on the first floor. The alternative entrance is at the rear through the car park, which is a long walk, if on foot from the promebade. IHowever I will be re-visiting soon!
Stayed here for 4 nights in a room with a sea view. The outside of the hotel is scruffy and not welcoming. The reception is on the 1st floor. When we arrived the guy in reception was good. Our room on the fourth floor was a bit on the small size but had everything you would expect. We had a balcony, but it was so small you couldn't sit out on it. The view was great. The only problem we had with the room was the sound of traffic from the road outside, even with the patio door closed it woke me every morning. Breakfast was a buffet and was very good with attentive staff.
We have just returned from a 7 night stay, and have already book our next visit. We received a warm and cheerful welcome, on checking in. Our rooms were clean and comfortable. The sea view was incredible, and we enjoyed the sunrise every morning. The food choice at breakfast was plentiful, and we thought all elements were fresh and prepared with care. We used the hotel restaurant in the evening,once. We thought the food was of a high standard. The staff in all areas of the hotel, with whom we came into contact with, were friendly, cheerful and helpful. The hotel has a lot going for it, but its greatest asset is the staff. We were sad to leave, and looking forward to our 5th visit, in March.
We have stayed at this hotel before and enjoyed an hour playing roulette for minimum stakes. However this last time we visited they ha 'American Roulette' tables. I had never heard of them being a total amateur playing for fun, but the number board tht displays the number history was not there and we could not here the croupier, we will not be going back.
We have just returned from a lovely week on the Isle of Man. Our stay at the BW Palace Hotel was absolutely fine. Our room was adequate, if a bit dated, clean and well serviced daily. We found the staff helpful both at reception and in the restaurant. We had no concerns about the parking charge, a staple in other hotels we have visited recently. Our room faced the seafront, was above the restaurant and casino. We had initial concerns about the possible noise, but in fact this was never an issue and we had the window open most evenings.
I stayed at the hotel 1 week ago today, having stayed on 3 previous stays. Had reasonably pleasant stay but on check out I was some what upset at the attitude of the check out member of staff. I was presented with my bill with added extras on, firstly I was charged for drinks I hadn't had or signed for, her response was oh dear this keeps happening it's the bars fault. Secondly I had a charge for a local call to douglas to pay, I was somewhat surprised to be told it was for £3.10. I was only on the phone for less than 30 seconds to check on a car that was at the local garage which was located less than half a mile away. The reason I phoned was that 5 weeks previously I had suffered a stroke and had difficulty walking that distance to check on the car. The attitude of the member of staff was somewhat unsympathetic and didn't seem to care less. I will be returning to the island again shortly as my son has recently moved there for his job, but I will seriously rethink my plans for accommodation in the future at best western. I was even encouraged on arrival to join the loyalty scheme, you know what they can do with that now!
Good spacious rooms with workspace, views at the front very agreeable. Bathrooms a disaster so it is easier to get showered and shaved in the leisure centre. Food very good, restaurant and bar staff excellent and very pleasant and helpful (but incapable of pouring Guinness properly). Carvery excellent but the a la carte a real treat and worth the wait. Try the specials at breakfast - very good indeed! Pool and changing rooms good but not Olympic standard (as some guests expect). My choice of hotel when travelling but must agree that it is very jaded and needs a good "seeing to". Have to agree with other comments about reception who I felt were not really concerned about guests (as opposed to all other restaurant, bar and domestic staff who were excellent). Car parking charges introduced recently is just banditry. Wi-Fi very poor but reception (??? - see other comments) told me this was temporary - they have been telling me this since 2011. Looking for other alternatives before I book again for Manx travel.
This is one hotel to be avoided, grubby entrance lobbies with stained furniture was only the beginning of a very bad experience, avoid room 220 or rooms adjacent to it at all costs, a huge ventilator fan is right outside the window and it is on all nigh,t the noise is deafening you would have to be deaf to get any sleep in the room. Cobwebs covered in dust hang from the ceilings like stalactites they have been there that long. Nothing above shoulder height had been dusted in many a long day and everything other than the bedlinen and towels look grubby and uncared for. The reception staff seem to be unable to make any decisions without refering to management and just spend all their time apologising for the hotels deficiences, sorry but apologies aren't enough when you have problems that need resolving. We were promised a different room by the manager when it was vacated, but when we returned to reception later in the day to get the key they knew nothing about it and we could not have the promised room, after spending nearly half an hour waiting for management to sort it out they finally gave us another room supposedly an upgrade to a seaview room, the windows were filthy we complained and someone cleaned of one of the worst marks but left the rest as it was, we gave up in despair as we were leaving the next day. The only good thing about this place was the restaurant for breakfast, where the staff and the food were good, particularily the Manx kippers. The cleaning staff were also very pleasant but they have an uphill task to bring this place to the standards that customers of today expect, they need to shut the place down for a month and give it a proper deep clean. Reception staff need to be given some level of responsibility to enable them to resolve customer complaints and management needs to step up to the box and sort out the issues.
I have been to this hotel for a number of years now and I go back because of the convenience and location, however now it is starting to look tired and really could do with a make over in all area's, reception, restaurant, rooms and leisure center. The staff were as usual very pleasent and helpful, cleaning staff very efficient, the only thing letting it down were the small details which make a good hotel great. Would I go back.... well yes I would but I may look else where first !. Oh and charging £4 a day to park at the hotel whats that all about......
reception untidy ,receptionist and manager just plain ignorant, room dirty with black spiderwebs hanging from the ceiling ,and a what looked like a hole in the bath bodged up with silicone, silicone around the bath half done, only an overhead shower worked from the taps and a horrible shower curtain,big extractor fan at the back of the building from the kitchens, everything grubby, no communication between the two reception shifts , write complaints down but do not act, we were moved and had to go ask the reception to clean the sliding doors to what was called a terrace as it looked as if some one had thrown up on them, even showed the manager the ceiling of our room and a room opposite that had the door open, the stairs are open to the public from the casino entrance to all floors thus avoiding the reception area, even the taxi driver and locals said it is disgusting one even asked us to write to the tourist board, the trouble the island do not have the score on the doors hygiene certificates as the mainland,
Stayed at Palace Casion hotel for five days. Bit concerned after reading some reviews. Pleasantly surprised. Did not feel the entrance that bad, at least on the flat for some of the older guests, two lifts. Restuarant and bar area very nice. We ate in a room just off as we were a coach tour, which again very nice large round tables views of the sea front. Food excellant. Carvery each night and also another couple of choices. Meat cooked beautifully, compliments to the chef. Nice choice of veg etc. Starter soup or an array of salad, prawns muscles etc. The desserts wonderful choice of cakes, fruit, ice cream, cheese and biscults all sorts and varied each night. The staff very pleasant and helpful. The rooms are the only down side. Nice and clean, but small and also the bathroom again not very big, not a lot of space to put your clothes if staying more than 2 nights. Yes also agree with other review about the noise of the fans, we to were over them and had to have window open as warm, they do provide a fan for you in the room though. Having said that nice selection of tea, coffee and even hot chocolate in room and biscults everyday also we were with Shearings and may be as on a coach tour or may be all guest receive a free £5 token to use in the casino which was really kind. Not been in one before so nice to experience and we won £10 which bought the drinks so good fun. The Shearings tour was very good, nice trips, shame we had fog a few days for view of Snaefell and Calf of Man, but lovely Island and we did not have time, but the horse and trams looked really good £3 or £6 for a day pass, so good value, as the shops are a bit of walk from the hotel the bus £1.10 single from hotel to shops. The local people are lovely too and friendly a very nice place to visit and the hotel is in a good spot with lovely views of the sea and even at the back, yes you have the car park, but you also have a nice hill side with fairy lights at the top. I forgot to ask at the hotel what the large white castle was on the hill above them, perhaps if you reply to this you could let me know, just wondered if another hotel or apartments or something else. Thanks to all the staff at the hotel for making our stay a good one.
Similar complaint to an earlier review, our room was at the back of the hotel and over looked the carpark. again we were above the fans from the kitchen and the noise was constant. We also had the bin lorry wake us most mornings when taking the rubbish away. The room was small but had everything you'd need, biscuits refreshed daily and plenty of tea/coffee and importantly milk. No AC, but we had a portable fan. Rooms also have hairdryers and irons/ironing boards. Location was good central prom, and the room was serviced daily, (bedding not changed tho) but generally the decor is a bit tired and the whole hotel could do with redecorating, we visited during classic TT week, so paid the obvious premium every business in the IOM seems to add on during both the TT events! In general the room was clean and tidy, but overpriced for the condition of it.
We had 3 nights, and it was fine, the shower could have had more water pressure, but otherwise the room was clean and fine, the breakfast was a buffet style, so not amazing but adequate, we had one evening meal, once again buffet style, the choice of starters was very good, and plenty of choice for main, so once again good but not amazing. One big high point, was someone bringing my charger down to reception as I was checking out, that's customer service, so I left a happy customer, and will have no problem going back! Thanks for a good weekend.
Our room was at the back of the hotel and over looked the carpark. Unfortunately we were above the fans from the kitchen and the noise was constant. We spoke to the management and were advised that there were no other rooms available, the receptionist recommended wearing earplugs and assured us that the kitchens would be closed at 11 and the noise should stop then, it didn't. The breakfast had plenty of choice and the items cooked to order were nicely presented. On one morning we were shown to a table where there was scrambled egg on the floor around the table and chairs. We told the staff and were shown to a different table. What concerned me was a member of staff picked up the egg off the floor and then went on to lay up other tables with cutlery and crockery and handle food dishes without washing her hands. The room was small but was well equipped. It was very hot and unfortunately we couldn't open the window owing to the noise and and smell of the fans below. There was mould around the bath and the fitting of the bath panel was very rudementary. Overall, we were disappointed that this was not a 4 star hotel as promised. We feel a 3 star rating would be more appropriate.
The four point review is based on the whole IOM Classic TT Experience. Didn't check-in until 4 as oddly that is the check-in time! (2 is a more acceptable time) The member of staff at the desk was in my opinion trying to be too humourous. It was 4 and warm and you can imagine after watching the bikes flying up towards the Bungalow, our need for the check-in process to be professional, short and sweet. The room 236, more than adequate, no AC but a fan in the cupboard. A hairdryer, an iron and board. The complimentary coffee/tea and flat screen TV. Free WiFi, that's if the member of staff who checks you in gives you the login details! You maybe wondering why I mention the room number! Avoid it like the plague as the hotel has placed a smoking area just below the room. If you enjoy the inane blethering of other guest at all hours then this is the room for you. From motorcycles to fine ales to the sexual conquests of spotty neds, you get it all! Oh the screaming laughter of the German women are an early, early morning call! Cry of the Valkyrie... That's room 236.
Fantastic location, just could do with up gardeing redecoration of rooms & hotel Staff great,Breakfast would go again and use this hotel in future so not all bad , the Isle of man is a fantastic place to visit would recomend it to all will be back
Arrived on the late ferry, we had a twin room with sea view, and did not sleep at all for the first night due to the mattress on one of the beds being totally worn out, I could feel the bed frame base through the mattress, and the noisy springs dug in all night. The next day we explained at reception at 8am,and were assured the matress would be changed. At 6pm, after several reminders we approached the new receptionist, who actually took the trouble to attend to the matter - so well done and thanks to her!! It then took a further hour for the duty Manager to change the mattress for one from another room. It was not much better actually, but pity the poor person who got the swop. We did however get free drinks in our room that night. During busy times the hotel really does not cope at breakfast, slow replenishment of hot food, not enough tables, and the single toaster is a nightmare if you have the time to queue for it. The food (eventually) is good and plentiful. The queues are however no fun at all. Likewise in the evening, the food is reasonable but the small, hot and dingy bar does not make for a pleasant experience. Why no ventilation? The bedrooms and bathrooms are looking decidedly shabby and in dire need of refurbishment and modernisation, the only ventilation is through the open doors, and the traffic noise is loud and constant. There is also a nightclub at weekends, so you may hear the music. The view however from the front rooms is very good indeed. On the plus side there is plenty of parking, on the minus side you now must pay £4 a night for the privilege. The spa is looking worse than ever, and I suspect is now a serious health hazard. This is not a cheap hotel, and frankly is not now worth the money. This hotel used to be very good indeed, sadly it could now do with a refurbishment and a dose of Alex Polizzi.
Booked a twin room to stay in while visiting for the Classic TT races on the 29th August. The hotel was ideally located to travel to a number of the best viewing spots and the paddocks. It offered a number of facilities but was within easy walking along the prom to a large number of other restaurants and pubs. On a whole the room served its purpose but was disappointed when the staff weren't as concerned as we were when we reported the room kettle was cracked and leaking water onto the plug or that we were having to shower using the torches on our phones as the bulb had gone. That said I would probably stay there again as it was well priced.
We had a great stay at the Palace last week. Came for practice week for Manx TT and found that this hotel was a good base. We had a deluxe room on third floor, lovely view and very quiet. Breakfast was great and also the restaurant food on an evening. Staff were always attentive and helpful. We visited the pool a few times and that was lovely for a gentle swim, not good for lengths. I can't think of anything negative to say other than the bed was a bit noisy getting in and out but very comfy. I would come back to this hotel.
The best location right on the sea front room plenty big enough my only problem is the traffic noise it could do with triple glazing good breakfast staff will do anything to help and very polite food all round was very good there is also a Chinese restaurant in the casino which is very good .The isle of man is so so pretty and picturesque the best place to unwind and relax . As mentioned there is also a casino at this hotel the only one on the island.
My husband and I along with my brother, his wife and their son and daughter-in-law and grandson and also their daughter and partner all stay in the Best Western Palace Hotel and Casino as we were there for a family wedding. We all enjoyed our stay. The food was excellent as was the service. Also the swimming pool was excellent for an early morning swim. We would all definitely stay here again as it was central for our needs.
The hotel looks a little tired from the front but the staff on reception were very welcoming. Our room was comfortable, clean and well laid out. There was plenty of storage for clothes, etc. The bathroom was well kept with very hot water, clean towels and a bath with shower attachment. The room overlooked the back of the hotel, near the air conditioning units, but the sound was not intrusive so did not disturb us. We were with a coach party so ate in a separate dining room but the menu was excellent, lots of starters offered buffet style, and then the main course served as a carvery with plenty of veg, followed by a choice of deserts served buffet style again. The food was great with plenty of options. There is a small bar which can get quite busy at times. There is also a swimming pool, hot tub and sauna next door in the health centre which was free for us to use. The hotel also offered a £5 voucher to be used in the casino or bingo hall (located a little further along the building) which came in handy, especially as we won a fair bit. The location is great - overlooking the seafront and convenient for catching the horse-drawn trams or just strolling along the prom. We bought a day-pass for travelling on the tram, train, bus and any other public transport and that was great value. We certainly had a very good holiday at the hotel and would go back again if we revisit the island.
Me and a friend just recently stayed at this hotel for 4 nights, the hotel staff could not do enough for you,they are so friendly and chatty. You have a brilliant choice for continental breakfast, also cooked breakfast, the food is excellent. We had a room at the back of the hotel, it was a comfortable though very warm, there is a fan on the room, and unfortunately never dusted, although the manager David was brilliant he got it sorted that, however I would stay at this hotel again
It is obvious that staff are trying hard to deliver a good service it seems that the management in place do not share the same ethos this place will only succeed if the management are honest with themselves and deliver good customer service there is a beautiful view from the restaurant but it is cornered off for breakfast which is 12 hours later maybe somebody needs to realise the potential
There seems to be a number of contradictions about this hotel and its facilities.I can say however that the experience for us over our four night stay there was very good. We were greeted by a trainee at the front desk who was very friendly and efficient and this set the tone with other staff members that we came into contact with. It is worth paying a little more for the sea view unless you have a thing about car parks.I found the position of the toilet was not well thought out and the mattress did sound nearly as creaky as I do when I first get out of bed but it did not detract from a good nights sleep.Air conditioning can be beneficial certainly for hot days in summer which we did not experience ourselves so the fan in the room was sufficient. We ate in the bar one night but were so pleased with the quality and cost of the food that we dined in the restaurant for the following two nights and enjoyed the same high standards. One of my pet hates is the design of a swimming pool where the jacussi juts out cutting down swimming space. I like to swim lengths but this did not prove to be very easy here especially when some space was taken up by people more determined to chat than exercise The steam room is also a little snug. I was able to park on the main road directly outside the hotel every night even though it was the middle of August so I see no benefit in paying the hotel parking charges. Otherwise take note of the review title and enjoy as we did.
I am a Platinum card holder - they did my recognise the membership scheme. Cramped dirty room with bodily fluids on the bed and a faulty toilet and bath shower mixer that only allowed a shower. Carvery food inedible. Staff refused to change my room, but they did change the dirty linen. Avoid. Go the Empress hotel instead. Hotel needs a total refurbishment - the health club is a health hazard.
After looking on Trip Advisor we weren't quite sure what to expect. we were very pleased with out experience here. Lovely, helpful staff throughout the hotel, from housekeeping through to management, andlovely meals, with virtually no queuing at the carvery. We were on the top floor at the back and had no problems with noise apart from one day deliveries around 7a.m. but we were awake anyway. The decor, as others have said is quite a throwback to the 60s/70s, but then again the whole island has a laid-back mid 20th century feel about it.!!! Perhaps the only thing that needs some attention are the mattresses. Our bed was in some need of a new one!
Bar and public areas need update still in the 60's.Food is good, breakfast has every possible choice.Good value for money.The rooms have great views over Douglas and the beach.Rooms have everything you need,bathrooms as the room are on the small side.If your tall or well built you may have problems in the bathroom.Service is good except at the bar[except for John]which at best was poor,heaven help if the place was full,waiting for a coffee tested your patience.Would stay again a lot more positives than negatives.
Clean, quiet, well located, brill spa area and breakfast for kings! Was given mini complimentary bottles of wine, tea coffee and toiletries...very happy :) Bathroom was a good size, reception was efficient and we all felt well taken care of
We spent five days in Douglas and really enjoyed our top floor room with Balcony and Sea View. The room was spotlessly clean, spacious with a comfortable bed and equally spotless en suite. We stayed B&B and enjoyed the buffet-style breakfast each day. High quality food available in copious quantities - hot and cold - continental and traditional. Our 5-Day B&B stay cost less than £500 which was remarkable value. Most days we had a meal in the bar. Meals were of high quality and prices modest. Service in the bar and dining room was friendly, efficient and courteous. It seemed a bit mean to charge residents for parking and the receptionist did not draw our attention to this on arrival. However the cost was modest at £15 for the five days. Reception staff were for the most part friendly and helpful. The hotel is more or less in the middle of Douglas' promenade and so offers spectacular views all the way from the Marine terminal to Derby Castle - impressive especially at night. Heartily recommended
Stayed sat + sun eve. Told could have early check in as at wedding until very late, not done, but easy at 1.30 a.m so not too annoyed. Room very poor for price (£160 for 2 nights). Bathroom disgrace. Bath and toilet arrangement meant no room for legs on toilet. Bath seen better days and curtain stuck to you making it unpleasant. Sink didn't drain properly. Bed ok. Best bit was view over Douglas bay and prom. For price was disappointed as more of a cheap hotel but really in need of investment.
I've visited the Isle of Man on many occasions and always stayed a budget hotel, which has suited me as it was always clean with very pleasant staff. However, I needed to make a trip and as I was staying for a few days decided to book (what I thought) was an upmarket hotel. I booked 4 weeks in advance of my trip through Booking.com and paid upfront, so I knew that a refund was not possible. Upon arrival as I stepped through the sea front entrance I knew I made a terrible mistake. The carpets were dark and sticky and the place looked tired, it needed a thorough clean, not a good impression. Once I'd checked in I decided to see the room - the room looked clean, but that is where it all went wrong. All the twin rooms face west over the kitchen and into the sun. Now, I know some people like the heat but it was over bearing even with the windows open. As a result I was exposed to kitchen fumes and noise which (as the hotel is a Casino) would have gone on till late in the night. I couldn't close the windows as it was too hot and the hotel does not have air conditioning. I then asked if could move rooms - this was possible as they had another room (1 only), however I would have had to move back again the following day and after looking at this room it was no better. I asked how it was possible to have such a bad room given that I'd booked well in advance - I was told that the reservations are done/placed in the previous 24 hours. So no help there. I asked at the reception desk if they knew of any good places to eat - a leaflet was thrown and told to have a look at it. On top of this I was told that I would have to pay £4 per night for parking. Given the poor attitude of the staff and the inability to move room I therefore decided not to stay at this hotel (although I'd already paid). I rang the hotel I usually stay at - they fixed me up no problem with a lovely clean and cool room at a lesser cost than this hotel. Over the years I've stayed at many Best Western Hotels - this is by far the worst I've ever been to, If I could I would rate this hotel with zero.
To be honest, I think my main beef is with whoever at the IOM tourist board decided that this was a 4 star hotel. It just isn't. I should be less naive. It was cheapish (£100ish per room per night), and I thought I had bagged a bargain. I hadn't. When I got there, I realised that, no, you get what you pay for. This is no more than a very large B&B. A tatty, run down B&B with furnishings and fittings from, apparently, the 1980s. Yes, it has a pool, but it's run down too. And quite cold. The restaurant was pretty poor. The ingredients were cheap and cooked by someone who had long since given up making any effort. I will definitely not be going back.
After reading the reviews I was slightly apprehensive about staying here whilst on a recent coach tour to the Isle of Man with my 9 year old grandson, but we both thought it was a great hotel. Rooms were modestly sized but had obviously been refurbished fairly recently and were comfortable. Tea making facilities included sachets of hot chocolate and packs of biscuits - both appreciated by the grandson. The TV had channels such as E4 which the grandson likes watching and the wifi was excellent throughout the hotel. Nice big bath with shower too. Grandson loved the pool at the hotel gym, and since kids were allowed in between 10am and 7pm he managed to squeeze in three visits. There is a cinema right next door too, which could prove useful if the weather was poor. Food was amazing and plentiful. Big breakfast buffet had all the ingredients for a full cooked English or a continental style start to the day. Dinners were three courses, usually with a roast as well as fish and vegetarian offerings. Grandson and I were never short of options we liked. Wide range of dessert choices too. All in all we had a great stay and would recommend this hotel to anyone.
No visible signage to reception from car park if arriving in the dark. Poor directions to reception. First set of room keys didnt work. Room was tiny, stuffy, dirty. No aircon, windows overlooking bin/delivery area (noisy). Poor water pressure for shower. Noise from passing guests as walls must have been thin and banging doors. Beds not comfortable, can't really find a nice thing to say about this place other than the first guy at reception was friendly as he let me off carpark charge as I had no change.
Ok it's dated on the outside We stayed room 223 sea view double, naive view all up the front from port to onchan head. Room is just like a normal travelodge premier inn, no frills type room. Clean tidy good condition plenty of room for hanging clothes. Usual amenities tea coffee TVs hairdryer good powerful shower free wifi in rooms.large beds very comfy good blackout curtains. Weather was nice so room warm we left patio window open however there's a fan in the cupboard witch was good. Staff all friendly helpful we were there to cycle and one of janitor came over in carpal advised us on going to tourist info centre where they have ride guides- nice bloke good advice very helpful Ok hotel not modern but some good bonuses use of pool gym for free, it has sauna jacuzzi pool free towels with deposit all good. Free entry to