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Best Western Palace Hotel & Casino, Douglas

3.5/5  - basé sur 1172 notations.
Central Promenade, IM2 4NA, Douglas, Great Britain - Ver el mapa
Best Western Palace Hotel & Casino - Vista Exterior El Best Western Palace Hotel & Casino se encuentra en el centro de Douglas. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Su visita al Best Western Palace Hotel & Casino de Douglas le permitirá disfrutar de una maravillosa estancia en la Isla de Man. La Isla de Man es un auténtico paraíso para los amantes de las actividades al aire libre, lo que se traduce en que podrá encontrar kilómetros y kilómetros de extensa campiña y disfrutar de magníficas vistas a las montañas ya desde la misma puerta de nuestro hotel. El hotel está situado en el hermoso paseo marítimo victoriano de la isla con excelentes vistas a Douglas Bay y a solo unos metros de la playa. Por si todo esto no fuera suficiente, aquí podrá encontrar una gran variedad de actividades que le permitirán subir su nivel de adrenalina con magníficas oportunidades para practicar escalada, rappel, ciclismo de montaña y recorridos por la costa. La Isla de Man cuenta también con numerosos emplazamientos históricos dignos de explorar. El Castillo de Peel es nuestra elección particular y goza de gran popularidad para contemplar las estrellas, así que le recomendamos venir bien provisto de una manta para pasar la noche en este enclave. Aunque la Isla de Man proporciona la ubicación idónea para disfrutar de un activo fin de semana, este hotel Best Western de Douglas se encargará de proporcionarle la más relajante y reparadora de las estancias. Nuestro hotel es uno de los mayores y mejores hoteles de 4 estrellas de la isla y ofrece unas elegantes habitaciones y un exclusivo entorno para todo tipo de eventos o escapadas. Aquí encontrará una gran variedad de opciones de alojamiento con suites, habitaciones de lujo o estándar con camas de matrimonio o con dos camas individuales y una gran variedad de habitaciones con vistas al mar. Tras una trepidante jornada en la zona, aquí podrá disfrutar de una gran variedad de tratamientos de balneario en nuestro centro deportivo con tratamientos faciales y de bienestar, tinte de cejas, depilación y masajes deportivos o específicos si es que nota la tensión acumulada. Este hotel Best Western cuenta también con un casino, una sala de bingo, máquinas tragamonedas y el bar Whispers, donde los huéspedes podrán disfrutar de un vibrante y dinámico ambiente. También podrá encontrar una gran variedad de espacios para saciar su apetito con el bar y restaurante Paragon, especializado en suculentos asados y en el restaurante chino Majestic.

Best Western

Palace Hotel & Casino

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Spa
    Spa
  • Piscina cubierta
    Piscina cubierta
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Sauna
    Sauna
  • Servicio de masajes
    Servicio de masajes
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
  • Casino
    Casino
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 1174 huéspedes
NOTA EMITIDA
Excelente
241
Muy bueno
406
Normal
335
Malo
115
Pésimo
77
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
189
De negocios De negocios
214
En familia En familia
172
En pareja En pareja
487
En solitario En solitario
48
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Tired hotel in lovely location"

3
08/11/2018

The member of staff at the check in was excellent and extremely helpful . The room was clean with good toiletries. The room was difficult to cool down to comfortable level even with the window as wide open as possible. Generally the hotel could do with a bit of updating . Breakfast was buffet style and very good quality.

"Lovely location and staff"

4
07/11/2018

Staff lovely and helpful, parking available at the hotel at £4 per day, pool nice, never dined in the hotel as there is a fantastic Chinese next door. Rooms nice and clean but hair dryer was faulty. There is a night club below and we could hear people talking early hours but that didn't bother us. To be fair it is a nice spacious hotel but needs a little updating, would stay again

"Half term break"

5
05/11/2018

Everything about this hotel was perfect - location, wonderful sea views, comfort of room, breakfast, lunch and evening meals. Every member of staff we had dealings with were very helpful and nothing was too much trouble. Very convenient for buses. Having use of the pool etc was an extra bonus and again staff were very helpful. The Chinese restaurant was excellent too. Too be honest I can't understand how there have been negative comments about this hotel on other reviews.

"A terrible night's sleep"

1
04/11/2018

Have you ever wondered what it would be like to try and sleep in a nightclub? Wonder no more! We were situated on the 4th floor (I presume the furthest floor from the nightclub below) and you could hear absolutely everything. It woke me up and kept me awake for hours. I feel sorry for anyone who has to stay any closer to the noise and have their room shaken by bass to an even greater extent. Nothing was mentioned about the potential disturbance before check in which annoyed me even more. Other than the ridiculously loud and incessant noise, the rooms are dated and tired and the bathroom is among the worst designed toilets I have ever seen. The staff were fine.

"Tired building, rooms and staff"

1
03/11/2018

Stayed for an organised event and was first time in Isle of Man and from this experience will be my last. The hotel is very dated and very noisy if you have a room overlooking the car park. Staff on reception were unhelpful at best, particularly over the electronic keys which kept failing. Having to trudge all the way back to reception each time was a pain only to be told it couldn't be faulty! Staff in the restaurant were not educated or aware of allergy restrictions and attempts to find out what ingredients were used were futile. Ended up getting food outside of the hotel after the first day. Wouldn't recommend.

"Mr Tom "

4
24/10/2018

Stayed for 2 nights and it was a good place although a little dated. All the staff whatever their roll where helpful and polite. The breakfast bar had a great selection but I chose the full English and very nice it was too. It is as I said a good place but with a little more attention it could be a great place. The carpets around the hotel need to be cleaned or replaced. The beds are a little creaky and worn, the rear of the hotel needs to be resurfaced and tidied up as it's not a great view. The windows need to be replaced with pvc as the old aluminium ones are corroded. Looking up from the carpark to the room windows you can notice how old and worn the curtains are. A plus is the pool and hot tub but they need to install changing cubicles. It may sound a lot but it is just superficial and cosmetic. I have stayed here twice now and would stay again without hesitation.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Good Location......but noisy!"

4
23/10/2018

Stayed for a long week end with our 9 yr old grandson. First impression is a bit disappointing because the main entrance to the hotel is off the car-park at the rear, so you see bins, air conditioning units etc.. Reception is a bit under whelming but staff are lovely and very helpful. We had sea view (connecting) rooms which both had a small balcony. They were adequate in size. Biggest gripe was how noisy the rooms were, I woke up very early one morning convinced there was someone chatting in my room! Breakfast was good with plenty of choice for both hot & cold. Restaurant menu is a bit limited but what we had was good. Swimming pool/health club is excellent. Parking is available at £4 per day for residents. I must add a note - our grandson was taken ill on our first night and had to be taken to hospital - staff, particularly night manager was a star!!

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will pass your comments on to our night manager, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Dirty & in need of a refurb"

1
20/10/2018

1st time on the Isle of Man what a disappointment. The island is beautiful shame the hotel is not so. The beds need replacing springs coming out the mattress & the mattress protector was more like tissue paper. I had to buy antibacterial wipes as the remote control was so dirty. Breakfast quality ok, service terrible had to ask for tea after waiting staff walked past on numerous occasions, no interaction with any of the guests. The place needs a refurb including replacing the window seals. Glad to see a Premier Inn is coming to the island, it's needed.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you once again for taking your time to write this review

"Ideal Hotel, convenient location"

4
18/10/2018

The Hotel is ideally located on the Promenade, Douglas Seafront. Regular Bus services to/from the Airport stop outside the Hotel, as does the Horsedrawn Tram (Check operating dates before going). The Manx Railway for Laxey (change for the Laxey Wheel & Snaefell Mountain Railway) is a 10 minute walk away. For those arriving by Ferry, the Port is 20 min walk away from Hotel. Staff in Reception & Restaurant were polite & friendly. Meal prices were on par with other local establishments, & were very enjoyable. The IoM Steam railway is a good 30 min walk away, but Buses outside the Hotel drop you close to the Station. We purchased on arrival at Douglas Airport, a 5 Day Explorer ticket for £39 + £2 card fee. This ticket is valid on all Buses & Trains on the Island, and is great value for money. We had a minor defect in the Bathroom, but as soon as it was reported, the issue was rectified immediately without fuss, and complete discretion. We would certainly consider this Hotel again should the opportunity arise.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Wonderful stay at this hotel"

5
15/10/2018

This hotel is excellent everything from start to finish was great. Nothing was too much trouble for the staff. Food excellent. Bedrooms overlooking the sea. Attention to detail was very well done. My favourite was the evening meal starters. Do have kippers for breakfast so tasty.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Great Hotel,"

4
13/10/2018

Very much enjoyed my stay here, part of LTM Friends group. Great food and staff. Other reviewers have mentioned the 1960s decor- to me this is a bonus, great period features in the bar and restaurant including the wood panelling and the fixed corner seating.Don't ever change it, there are very few hotels with surviving fixtures from that decade...!

"A Long Weekend Break"

3
09/10/2018

Our first view was not good as it is a 60's building but although our room was small it was clean and comfortable.The food we had was very good especially the breakfasts where my husband indulged himself with Manx kippers.The staff were good and very helpful.It probably isn't the best hotel on the island but we enjoyed our stay there.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Great sea views"

5
09/10/2018

The hotel had everything we wanted . Gym, pool, bar, restaurants and a great sea view. The hotel is a bit dated but it's clean and the staff are good. Try the Chinese restaurant underneath the hotel. We didn't use the casino so can't review it. We did get two free drink vouchers at check in. There is a Spa Supermarket two minutes down the road if you need it.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Excellent Value for Money"

5
05/10/2018

First time in a Best Western and I was not disappointed. Spent three nights here. The hotel is well maintained and welcoming. Room with a sea view was excellent, good coffee and tea making facilities refreshed each day. A few more TV channels would be useful but not a big issue. Breakfast choice was outstanding, probably the best I have seen in any hotel, all high quality and plenty of choice. Staff obliging and helpful. Local amenities within short walking distance and the town centre is mainly a pedestrian zone. Would have no hesitation recommending hotel and location to anyone.

"Ok Hotel for a quiet stay"

3
05/10/2018

Main meals a bit pricey for the standard of food. Breakfast costly in our opinion, altho we didn't use. Chinese restaurant at ground level good though.Staff a bit tired - end of season, though not rude. Hotel ugly at front - do we care? Games room decor also tired. Room good (sea view recommended) + room temperature very responsive and intuitive, as was shower. Totally unsecured wireless, but good connection. Good facilities in room.

"Very central Hotel on Water in Douglas"

3
30/09/2018

Good hotel to get horse trams just outside. Electric railroad a short walk up the street or tram ride. Shopping a short ride the other way on tram. Casino in Hotel so no wait to lose your money. Room ok, needs updating in my view. Staff were very good in all areas. Chinese restaurant in hotel was very good. My matress in 2 single bed room was not very good as springs creaked and snapped. Lacked hot water in morning shower as another roomer also said about their room. We transferred to a double bed room next night and all was well. Staff were very good and friendly. Would return.

"Wedding 2018"

5
27/09/2018

My husband and i held our wedding reception here last Month (August 2018). From the very beginning the staff here were very helpful and always easy to get a hold off. Katie was our wedding planner, she was very accommodating and professional throughout. I am very particular with what i want so thank you Katie for putting up with all my requests and fulfilling each and every one of them. On the day we had the carvey for our wedding breakfast, best option to go for, lots of choices and lots of food. Full and happy bellies at the end of the day. Carol, one of the chefs, even helped us to choose from the mass selections of desserts, and decorated them with the theme from our wedding- Daisies. Keith was out master of ceremonies, and a helping hand with anything we wanted. He stayed the whole day along with Katie to ensure that everything ran smoothly, which it did. Thank you for helping to make our day one to remember!

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent wedding at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will personally pass these on to Katie and Keith as well as our kitchen team. Once again thank you for taking the time to write this review

"40th trip to Isle of Man "

4
24/09/2018

Stayed here for a couple of nights as a group of 6 blokes on a trip to play golf. Didn't spend much time in hotel but the place served its purpose. Breakfast was decent and worth the price. We used the leisure facilities and sauna and pool and that when down well after a night on the ale! Overall the place may look dated but the facilities were decent for price payed. Staff were good too and even printed out boarding passes for flight home which was handy.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Excellent Hotel, Good Location"

5
17/09/2018

This hotel is well located and has excellent views across Douglas Bay. A great Seaview from our room worth the extra charge. The staff were all very welcoming and friendly, the house keeping team did an excellent job. Breakfast was excellent fresh fruit as well as a full selection of the usual buffet breakfast. The parking is exceptional value. Will stay here again. Thank you

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review. I am really pleased that you enjoyed your recent stay. I must agree that the views are amazing. I will pass on your great comments to the relevant departments. Again thank you for leaving this great review and we hope that we see you again in the near future.

"yet another stay"

5
17/09/2018

great location, staff great rooms clean, book sea view room to get fully opening or sliding door with tiny balcony. King size room only gets small opening window.We have stayed here every three months for the last 4 years- always great stays.Buffet Breakfast great, dinner always very good. Staff are always helpful and accomodating.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to leave your review. I will of course pass on your great comments on to the each department. We are all really pleased you enjoyed this stay and we look forward to welcoming you again in the near future. Thank you for being a loyal customer

"Last min change "

4
16/09/2018

This hotel has everything you need at hand restaurant, bar , Chinese , bingo , health club. Price was reasonable compared with others nearby Has sea view rooms and balcony Ideal location and nearby shops and electric railway was amazing

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write a review. I am pleased that you found the hotel to cater for all of your needs. We hope that you stay with us again in the near future.

"Short Break"

5
14/09/2018

I Stayed at the Palace Hotel 33 years ago when Keith Chegwin and the pop group The Bluebells who performed Young at Heart were on the island for the BBC show Saturday Superstore.The hotel exterior hasn't changed much from what I remember.This visit was for 4 days. I booked directly with the hotels own website and got a deal including Breakfast.I requested and was given a room on one of the upper floors.The room was clean and comfortable and the bathroom although a little small was good and well stocked with soaps and shampoo etc.The buffet breakfast was ample and really set us up for the day. A slight wait for fried eggs was the only minor thing as sometimes there is a rush on at the buffet.We used the pool each day and the view from the pool if Douglas Bay was amazing. Special mention to the staff the run the leisure club. Very courteous and the place was spotless.Overall we thoroughly enjoyed our time in the Isle of man in part due to the friendliness of everyone we met including all the hotel staff.Can't wait to come back and stay. Just wish the steam packet company would come up with some realistic prices.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write a review. I would also like to thank you for all the great comments and i will of course pass these on to the relevant departments. We are all really happy that you can not wait to return and we look forward to seeing you.

"Good rooms in ugly building"

3
12/09/2018

Really horrible building but once inside, the place is not so bad. My room had a view over the bay. The room was sizeable, clean and comfortable. Staff were helpful and friendly. Breakfast is the usual buffet and was ok without being anything special. Location is good on the sea front.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay and i will pass on your comments on to the relevant departments. Again thank you and i hope that you stay with us again in the near future.

"Excellent service, great food"

4
09/09/2018

We stayed recently for 2 nights. The room was adequate and very clean. We had sea view which was nice. We were especially impressed with breakfast and we ate in the restaurant one evening and cannot fault the food and service. In fact, upon learning that our flight on Sunday meant missing breakfast, we were encouraged to get room service at no extra cost (continental only before 7.30am) Very good overall

"Visit for The Manx Grand Prix"

3
03/09/2018

Room 329 with panoramic view of Douglas Bay. Hotel shows no sign of improvement or updates since our last visit two years ago. Mattress was lumpy with very loud springs that made for an uncomfortable nights attempt at sleep. The staff as always were polite and friendly helping with parking and the room was kept clean.

"pleasant short stay"

5
23/08/2018

nice hotel to stay at for a short break, staff pleasant and helpful clean room with lovely views, breakfast buffet first class, second stay at this hotel. only down side have to pay to use the car park, and carpet at reception and restaurant could do with updating.

"Disappointed "

3
23/08/2018

Very Disappointed as i was turned away from using the pool etc as a non member and non resident. Have used the facilities when staying in the paddock during the TT therfore cannot understand why its not offered during the manx as especially no other swimming pool near, missing out on extra revenue as i would have been there every day for the next 10 days!!

"Nice stay in Douglas"

4
21/08/2018

This hotel is very well located with a very nice view across Douglas Bay. We arrived by ferry from Belfast and it's a 15 minutes on foot from the ferry terminal. First we received a room without balcony but Mark from the reception was very nice and helpful and changed it for a one with balcony. Thank you Mark! We found all the staff from the hotel very nice and polite. Room was pretty big and clean but because of the connecting doors a little bit noisy. We had breakfast included, plenty of choice and tasty food. We spent three days in Isle of Man and we were very lucky having a perfect weather. Best way to see the island, Go Explore cards with unlimited travels both by bus and train. You can get it from Ferry terminal for 1, 3 or 5 days.

"Go for a sea view"

5
20/08/2018

Very comfortable hotel, helpful staff and great food. Leisure centre is great, looks out onto the sea and also provides meals. Book direct for best value Avoid the rooms at the back of the hotel as they have a view of the car park only. Convenient for buses and horse drawn trams. Just wish it had a residents lounge.?

"Lost glory"

2
18/08/2018

Well, not particolary expansive but quite creepy hotel: small and very tired rooms and toilets, what i save from my stay is breakdast, was good with good choice and quality, and location, steps from city center and with big parking. In general, looks really a shame: hotel, just in front of the sea and walking distance to everything in city, could be great but needs a total renovation.

"Very good stay"

4
12/08/2018

This hotel is well located and has excellent views across Douglas Bay. When I stayed I found all the staff to be friendly and helpful. The room was well equipped and clean. The breakfasts were exceptionally good, with plenty of choice and all the food I sampled being of seemingly excellent quality. The public areas are a little dated in places but I would certainly recommend it to anyone

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Not what you expect for the price"

3
12/08/2018

Hotel is outdated in parts, very expensive for what you get. Staff are really friendly and most helpful. Bookings can be difficult online, hotel made errors. They didn't discount our room price at all for only having 1 adult and 1 toddler in, charged same price as 2 adults. Parking is not free beware! Breakfast buffet service can be really slow at busy times, get up early if you want a full choice. Not many tables in breakfast area either, so if you turn up later you'll have to wait till others have finished. Breakfast is very nice apart from the sausages tasted horrible, bacon was lovely though salty but very little fat. Pool etc is great. Not many disabled parking spaces and still have to pay for parking. Some rooms don't have much space, very little storage for clothes etc. Some items in rooms damaged eg. Wardrobe door, sinks don't drain water away quickly and not all bath taps work. Shower in rooms is the worst I've had in my life, either boiling hot burning or ice cold.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you once again for taking your time to write this review.

"Stayed on a Shearings break"

4
11/08/2018

Large hotel with excellent staff. Large airy restaurant but unfortunately our party was put in small side room on very cramped tables for 10 people. Even with a couple of large fans it was far too warm for a comfortable meal. The food we had was very good especially the starter course. But it was a reduced menu from the main restaurant in the evening. All buffet style and everyone ate at 6.30 and starters removed by 7pm. We bought our drinks in the bar after the first night as there was no be service. We would stay at the Palace again as independent travellers but not with Shearings.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Good Food and service but very dated decor in need of updating"

4
10/08/2018

Wednesday 8th August had dinner - style was carvery with a good selection of mains with vegeterian and fish course to order. Food was good and reasonable priced for a hotel. We had the chicken breast which was served in a delicious sauce and beautifully soft. Good self serve selection of vegetable - we had the roast potatoes which were perfect and crisp.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Las Vegas, Douglas Style"

4
08/08/2018

I stayed in this hotel for three nights in early August with my wife and another couple. The Best Western is well situated on the Central Promenade but closer to the Electric Railway Station than the Harbour Terminus. The distance into the commercial, retail and entertainment sections of the city are quite walk able and flat. There is a regular bus service if you do not need the exercise.The area, if you discount some road noise, the horse pulled tram and seagulls quite quiet. There is a bus stop outside the hotel and a regular service to the airport. The hotel is an unusual design.It feels like the architect got his impression of what a casino should look like by watching Elvis Presley in" Viva Las Vegas" but never actually left the Isle of Man The are two entrances. One is obviously for the high rollers attending the Casino and another, at the rear from the car park, for the other citizens. Once you get used to the unusual orientation it is all good. The public areas are in need of refurbishment and can be a little dark in the casino as befits the purpose of a gambling establishment. Our room,on the third floor, was perfectly presentable , well appointed and clean. It was a little small in modern standards and did not have air conditioning. I do not suppose there is much need for this normally but it was a very warm summer.A fan was provided. Beds were exceptionally squeaky. The room was serviced every day to a very acceptable service. We ate breakfast in the dining room where the food was of a very high standard and the service well supervised by the duty manager. Sunday morning was a bit hectic with a 10 minute wait before a table could be found. All the guests staying, including our party, tried to rush the buffet at 10 am. The bar area is a little small given the number of people staying and the fact that it is used for pub grub at night. Prices pretty much what you would expect. The staff were excellent, helpful and pleasant. We did not eat in the restaurant other than for breakfast or use the pool or the casino. In summary, a fairly decent hotel with good enough rooms, a good breakfast provided, well situated in Douglas with excellent staff in need of a bit of upgrading. We enjoyed our stay.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Great hotel, good gluten free food"

5
07/08/2018

Stayed here last week for a family wedding. The room was very good with a view over the sea and a balcony. Food for the wedding was excellent. The chef talked me through which things I could eat safely as I need gluten free. The choice was brilliant.

"Stay for the TT's 2018"

5
06/08/2018

We had a balcony room for the TT's as part of a package. Room was clean and a good size, bed comfortable with a beautiful view of the water and the Promenade. With an unexpected heat wave and no air conditioning, we enjoyed being able to open the door to let fresh air in (when the person below wasn't smoking on his balcony). Not having a fridge was a surprise and a slight inconvenience when early starts meant a dash to the store before breakfast to get cold food and drinks to take on our tours. The bathroom was sufficient, although a tight squeeze when using the toilet and the shower being over the bath was a challenge as it was high from the floor for the vertically challenged. Thank goodness for hand rails. An upgrade would be fantastic! We had a constant fight with the shower curtain sticking to us when showering. :) Sleep quality was okay considering we were opposite the lifts. We were in an adjoining room and we heard every word they said, even when they were talking hands free on their phone, we could hear both sides conversation. Being an older hotel, you have to expect some negatives. BUT overall, we were very happy with our stay and look forward to returning. Housekeeping should be congratulated on an awesome job as our room was immaculate. All staff we encountered were fantastic, so pleasant any time of the day or night. Keep up the great work!

"Ideal option for Douglas"

4
03/08/2018

The many reviews warn you of what to expect so there was no disappointment on arrival at the dated appearance particularly at the rear of property. Our room was clean and comfortable enough, the standard sea view room had a great view of Douglas Promenade. We struggled to find much to do in Douglas itself even limited for Cafes etc, so the Casino and Amusements within hotel complex kept us nicely entertained. Breakfast was excellent, partially buffet but top quality patisserie, kippers and bacon, an evening meal was also perfectly acceptable, it was a huge relief when our flight home was delayed overnight that EasyJet put us into the Palace for the night. Would charge double current rates if it was refurbished so happy with it as is. Ideally placed bang centre of Promenade.

"Needs update"

4
03/08/2018

The outside does not look inviting. We entered from the promenade through the casino entrance. Looks drab dated and dark. Our room was dated but adequate very clean. Pool and spa facilities were excellent. Breakfast was 9,99for buffet. Would recommend ordering kippers / poached eggs both of which were excellent. Rest of breakfast food is buffet. Location on promenade is good. On the down side our room was facing the car park one night we were unable to sleep due to the noise and police presence , arguing/ shouting and swearing.

"Far better than expected, friendly and helpful staff"

4
31/07/2018

Bus Number 1 leaves from in front of Douglas Airport and for £3.10 it takes you, in around 40 minutes, to bus stop 7 on Douglas Promenade which is directly in front of the Best Western Palace Hotel & Casino. We arrived really early after a 07:20 flight from Liverpool and didn't really expect to get straight into the room but the really friendly and helpful staff on Reception asked Housekeeping and they said give them five minutes to give the room a post cleaning check and we could be in. As you can see the room was light and airy with modern furniture, a large flat screen TV, a comfortable double bed and enough storage room. The room was a bit warm but when we asked (although there was no need, the Reception staff apologised and told us it should already have been in the room) we were given a fan which helped. Also in the room was a hair dryer, iron and ironing board and a safe. The bed area was a bit snug and it would have been nice (we think there would have been room) if there had been a bedside table at both sides. The view wasn't great but no drama, though seeing through an open door of a room on the other side of the hotel, we saw they had great sea views. The Hospitality Tray was very good and it was a very nice surprise to find 2 small bottle of white wine, 2 of red wine and 2 of water on our arrival. We were also given a card for a complimentary drink at any of the hotel bars. The bathroom wasn't a bad size and the complimentary shampoo and body-wash were good quality, as were the towels. As with a lot of bathrooms in large hotels the sink took a while to drain, it was also very warm in the bathroom. The shower was an over bath mixer but it had good pressure. There was a non-slip bathmat and lots bars to hold on to. The only real downside was the shower curtain, no matter what you did, it was always encroaching and sticking to you and it felt that you were having to fight it to get a shower and by the third morning we'd thoroughly had enough of that! The buffet style breakfast was excellent throughout, with a great range of continental choices along with traditional cooked items with things like kippers, porridge and poached eggs available on request. My particular favourite were the local sausages, which had a lovely taste. We had our complimentary drink in the Bingo / Slots area bar but found there wasn't the greatest choice, we found the same when we had a drink in the Casino and in the main Paragon Bar but the service was friendly all the same. From the little I know of casinos, it looked ok, with tables for Black Jack, Roulette and Poker. While we didn't eat in the main Paragon Restaurant, we did eat in the attached Majestic Chinese Restaurant. We found the decor to be nice, the food was very good, the service excellent and the cost reasonable (£80 for: starters; chicken satay skewers, soup and mini spring rolls, mains; beef chow mein, chicken chow mein, sides; fried rice and 2 bottles of acceptable Tempranillo), can't really ask for much more. We also made use of the pool, situated on the second floor with a great view of the bay. It was a nice size, though not of a size that you could really do any serious swimming, it was well maintained and again the staff were friendly. In the attached sitting area you could buy lite-bites and drinks and complimentary water was also available. Close by there is the Palace Cinema which has 2 screens, a Spar shop, a fish & shop and a take-away pizza shop, though not a lot else. The outside of the hotel looks quite dated as do some parts of the interior but we found that was more than balanced by how friendly and helpful all the staff were, even down to giving us an extra hour to check-out. All in all, a good stay and far better than expected. Thank-you.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Weekend with friends"

3
31/07/2018

Our stay started with our rooms not being ready so a lengthy wait in the expensive bar. The hotel facilities are excellent & justifys the 4**** rating, however the rooms do not! If your lucky enough to bag a sea view room I'm sure this would make a difference, but if like us your given a room at the rear then don't expect much, room was tiny & mattress very hard however , very clean. The pipe work for the fridges & maybe air con?? We're directly under our window making it very noisy so along with the ugly rear exterior it didn't make for a view. The approach to this grand hotel is also at the rear so first impressions are disappointing. There is no outside seating anywhere!! Which is a shame as its a sea front position with exquisite views across the bay. Some of the staff were quite friendly with others being a little offish. Most were European speaking little broken English. Breakfast was at an extra cost of 9.95 & eat as much as you like, we had heard poor reviews from other guests of food being cold, however, we did have breakfast just the once & found it to be more than adequate, lots of choice & plenty of it, & no, it wasn't at all hot which let it down & staff were clearing away as guests were still trying to serve themselves to the meal. We enjoyed our stay in Douglas & the Isle of Man is truly a beautiful island as well as a bit expensive as they have to import most of everything. We would defiantly visit again with maybe a different choice of accommodation.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Frequent Isle of Man visitor"

4
30/07/2018

My stay was very pleasant - the room had a wonderful view of the Bay. But the flat roof of the Restaurant took away from the beauty of the view. Staff were efficient. Food was very satisfactory. Room decor was pleasant. The exterior of the building was very poor - visually it had a jaded look, which was not helped by the awful vista in the car park that greets a guest. The car park is shared with a fenced off service area that contains waste bins, beer kegs etc.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Fine but past its best"

3
26/07/2018

We stayed here for a couple of days with family. The rooms had a sea view which was a real highlight and made up for the strong smell of smoke in our room. The decor was fine and the room was clean, just a few things fraying at the edges- carpet was old and threadbare in parts and the heavy curtains kept coming off the hooks which was very annoying. The bed was comfortable and we slept well. The amenities at the hotel weren't great- the lobby was bland and staff weren't particularly helpful. The bar was very humid and service was slow at the bar. Breakfast was an excellent spread of hot (to order or self serve) and cold selection. The leisure centre was clean and the pool was spacious. The only annoying thing was after 10 mins in jacuzzi we were made to get out, which is ridiculous as I've never had this at any other hotel in my life! I'd say stay here if it's a quick overnight jaunt and you get a good price, otherwise look for somewhere better.

"Good stay "

4
24/07/2018

The hotel obviously needs updating now but it's clean and well maintained. Sea view rooms with balcony are lovely and spacious our room was clean and well maintained with everything present and in good working order. Staff are very friendly and accommodating and the breakfast was excellent throughout our stay. Leisure facilities were also clean and well maintained and leisure staff pleasant. The main attraction of this hotel is the additional faculties of a casino Chinese restaurant and bingo .plus the horse tram and buses stop directly outside but it's a short pleasant stroll along the prom to Douglas town center.

"Holiday"

3
20/07/2018

Our room overlooked the car park at the rear of the hotel and unfortunately the delivery and bin collection area so we got woken at 6am approx, every morning, very noisy. Had taken the car and very surprised that as a resident we would be charged £4/day for using the car park, you can leave the car on the promenade outside the hotel for free, which we did.The room could be overlooked from the raised area of the car park and the adjacent houses and we felt net curtains should be provided to give privacy Cannot comment on the food as ate out. The room was clean and tidy and well made up every day We felt the hotel and area could do with a tidy up, it looked a bit tired.

"Manx MSA Trust Summer Ball 2018"

5
16/07/2018

Just want to say a huge thank you to Katie Bradshaw and her fantastic team for making the evening such a success. The food was amazing and as always all staff were extremely approachable and efficient - nothing was too much trouble. Great Team, great service - highly recommended for functions so thank you!

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent function at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will pass these on to all relevant departments and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Manx MSA Ball"

5
15/07/2018

This was the second Manx MSA Ball that was held at the Best Western Palace Hotel and once again we have nothing but praise for the way our function went. All details of our requests were followed and the staff were very obliging when any changes had to be made. We were delighted with the display, quality and choice of food and would like to complement the catering staff. Our grateful thanks to Katie Bradshaw and the entire team. Hilda and Rumi Sethna

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent function at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I have passed these on to Katie and our Catering and waiting on team, I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent visit. Again thank you for taking the time to write this review

"Good but not "best""

3
15/07/2018

When arriving in Douglas,the hotel stands out due to the building being in the middle of the beautiful Victorian buildings. We took the bus from the airport so entered through the entrance from the promenade and it was not welcoming due to being very dark. The reception is located at the back of the hotel. Our room was clean and had all the facilities we needed, tea and coffee etc. We were in a room at the back,so no lovely sea view and it was quite noisy due to overlooking the car park. A desk fan was in the room, but due to how warm it was, had little effect. The window didn't lock so got some generator noise as well as The car park The restaurant was nice overlooking the sea, shame you can't see this from the bar, located behind the restaurant. Breakfast was good as was dinner and service was good, all the staff were very friendly and helpful. The hotel is dated and needs updating and there is definitely plenty of scope for this.if you are looking for a modern hotel, this is not for you

"Family holiday"

5
14/07/2018

Just returned from a family holiday during which we stayed at The Best Western. The rooms where excellent very clean and well kept. We had a lovely sea view and we found no request to small. All the staff were very friendly and most helpful. There was good availability on public transport and we would recommend getting a gocard travel pass which allows access to all public transport on the island. Our children also loved the indoor pool which was great fun and the hotel also has a cinema attached to it. We will definitely be returning again and can't thank the staff enough.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Refreshing relaxing break"

5
11/07/2018

Stayed here for 2 nights in a suite. Rooms clean and well equipped with drink making facilities, bottles of water and wine. Beds were comfy with a sea view. Restaurant served a great breakfast with kippers and poached eggs to be ordered when you are seated. We had 1 evening meal which cost £15 for 2 courses each, with this you are given a free £5 token to use in the casino. Overall a great break with great weather..

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"It was ok."

3
11/07/2018

Having read some reviews I was a bit doubtful about staying but as we were in a big group we had little choice of affordable hotels. My room was clean and reasonably modern and all the facilities were very good. The breakfast food was good as was the service, it was a bit of a bunfight but that is only to be expected in a large hotel. The big problem for me was the noise outside, my room was at the back of the hotel and I was woken on each night of my 4 night stay in the early hours by either people leaving the casino or the dustman or other noises, I am quite a heavy sleeper so it does take some noise to wake me. As a result of this I was permanently tired which cast a shadow over my holiday.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you once again for taking your time to write this review

"TT Course, Laxey Wheel, Electric Train"

5
10/07/2018

The room was very clean and tidy overlooking the sea front.We went by car and for a small charge of £15 for 4 days parking.Great selection of food for breakfast all cooked to a high standard. Twice we stayed in the restaurant for evening which was very good. Would highly recommend. It was our golden wedding anniversary.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Better than expeccted"

4
04/07/2018

This Hotel does get mixed reviews and it did almost stop me booking. However, although it could do with some new carpets, the room, staff service and food were more than acceptable and I would stay again.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.

"Good food walking distance from Douglas"

4
03/07/2018

Stayed here in the winter for 3 days, found the food great, basement casino interesting never tried the gym or the cinema. 2nd review. I had one of the rooms overlooking the sea which was great because you can watch the the Ferry and illuminations isle of man version. Room was very clean, bed comfortable not a lot of noise. Staff very friendly and helpful and very down to earth. I would come back here but I cannot imagine it in the summer with lots of tourists and a very busy sea front. Hotel is a bit dated but not a problem

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Grotty, poor equipped, least attractive hotel on a beautiful victorian promenade"

2
01/07/2018

1. Far, far too hot. We were on the carpark side, with an ugly view, extremely hot rooms and no air con. 2. very ugly modern 70s style building. go along the prom and look for the ugliest hotel and you will find it. 3. Some terse service at times 4. You dont get the usual hotel newspapers or pleasant relaxing areas. No greenery 5. Gym was well equipped though.

"Dated hotel but still has charm "

3
30/06/2018

Stayed for a long weekend at this hotel. Yes, it needs updating and the mattresses have seen better days! However, the location on the promenade opposite the sea and the great staff make up for it. Only had breakfasts here and it was varied and good. It's based near town and handy to get to other places. Rooms were OK and cleaned daily. Overall I'm glad we stayed here but don't book it if you want 4 star luxury!

"The staff make this place great!"

5
28/06/2018

I've stayed at The Palace the last 4 years over the TT and will continue staying there as long as they'll have me, because of the staff if nothing else! No request is too big or too small and there is not a person in the hotel that doesn't say hello every time they see you. The rooms, despite not having had a refurb in recent times, are clean and comfortable and do the job! Location is excellent, food in the restaurant is tasty and varied, the casino is a bit of fun and the Chinese restaurant downstairs is great. I recommend taking a sea view room if available as not only do you get a nice view of the Promenade and te Irish Sea it's also great to have the option of opening the balcony door for the sea breeze when the rooms get warm in summer.

"Unimpresive inside & outside"

2
20/06/2018

This hotel is a let down. Main entrance is not welcoming. food was very nice though. rooms clean but average at best. it is an average experience. gym and pool not impressive. the pool is very small and changing rooms are almost non existent.

"Lovely hotel"

5
19/06/2018

This was surprisingly a fab hotel ... little dated from outside but inside the bar and restaurant was good and reasonably priced to ... we did the takethat tribute and the food and entertainment was brilliant .. the food was fantastic ... the breakfast was great .. the rooms were good just extremely hot .. little bit disappointed in the fact we had 2 elderly people with us and they didnt have disabled facilities in the bathroom ... shower over the bath .. granted there were plenty of handrails even so they were unable to get in shower ... Overall a great hotel lovely n clean staff very friendly on the sea front of douglas .bus stop / horse tram stop right out side .. approx 15 mins walk from the ferry terminal .. Great hotel and would definetly recommend . X

"Great location with a sea view!"

3
19/06/2018

Great location with a sea view ?? We always managed to find parking right at the front too which was convenient! Small but tidy room with a cosy bathtub ?? and comfortable bed. Easy access to lots of attractions on the island ??

"Visiting with Work"

3
14/06/2018

Large hotel situated on the seafront. Fairly generic hotel, with casino downstairs and gym next door. The gym facilities where included in the price of the room which was a nice touch. Food in the bar downstairs was surprisingly nice, as was breakfast the following morning. As someone who has to stay on the Isle of Man for 4 weeks, and stayed in several establishments this was one of the better ones, given the price on rooms etc compared to local B&B's.

"Enjoyable visit"

4
04/06/2018

We had a really enjoyable stay at the Palace Best Western in May. We found all the staff, whether in Reception, Restaurant, leisure centre all very helpful and friendly. Our room was really comfortable with French doors ‘balcony' and a beautiful sea view. It was cleaned and serviced to a good standard. The buffet help yourself breakfast is plentiful from continental to full English , with lots to choose from. Plus items such as Manx kippers, porridge, poached eggs etc cooked fresh from the table menu. There are also an assortment of Danish pastries. The hotel communal carpets do need updating etc, but look past this, and you will enjoy your stay. We will stay here again when we go over to visit relatives.

"Good ~ Could be better"

3
03/06/2018

Stayed twice during April, the last time being a 5 night stay for work...its a good base, rooms clean & big. Reception team really nice & friendly! The negative was the lack of options on the restaurant menu especially vegetarian options....1 option?? This is 2018 there should definitely be a couple of options.

"love this place "

4
03/06/2018

this isn't the most fancy hotel on the island or the newest but it's location is great ample parking great breakfast and lovely carvery through the day nice swimming pool, decent pleasant staff. I always ask for a room on the front with an opening balcony...lovely to sit with doors open with a coffee listening to the waves in the morning

"Needs upgrade"

3
26/05/2018

The hotel is in a great location on the sea front, the staff are friendly and well mannered, however the hotel is looking tired and dated and could really be make modern in appearance and standards within each room.

"Great hotel"

5
22/05/2018

Staff were all so friendly. Must mention mark on reception and John (I think) who managed restaurant both were so friendly and helpful. Food in bar and restaurant were great. We had a sea view room which was clean and comfortable. Would definitely stay here again

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, We will pass on your kind comment to Mark and John. We look forward to welcoming you back soon. Again thank you for taking the time to write this review

"Would visit again"

4
21/05/2018

Excellent service with very friendly staff.Breakfast and dinner were fresh and plenty of choices.Hotel could do with a refurbish but overall a great weekend.a good position for buses etc a short walk to the town.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Good "

4
20/05/2018

Great Location in the middle of Douglas Great Views if you got the sea views Great Service and friendly team Outdated need refurbished Free WiFi working fine Easy access to transportation and bus service

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Again thank you for taking the time to write this review

"Good breakfast"

4
19/05/2018

We enjoyed our 4 night stay in Douglas. A great Seaview from our room..Worth paying for. A very good Chinese on the ground floor is worth a visit to. Rooms are OK but could do with a face lift. Breakfast was excellent with kippers poached eggs and fruit fruit as well as a full array of the usual buffet breakfast. It did get busy and the very nice staff had trouble coping. Probably one of the better hotels on the Island

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, We will pass these on to our Front of House and Kitchen team. Again thank you for taking the time to write this review

"IOM accommodation"

4
14/05/2018

Definitely worth a visit. Staff excellent. Rooms and general cleanliness very good. Did not use personally, , but in-house casino, and gym used by other members of party very acceptable. This is a large place with a reasonably good car park at back, but hotel is directly on the promenade and rooms we were in, were looking over the sea towards the harbour;

"Good value and great location with parking......"

4
02/05/2018

We booked The Best Western because we are fond of the brand and my partner knew it was in a good position. Firstly the staff were all very welcoming and friendly, the house keeping team did an excellent job. The room was very clean and tidy every day which made for a relaxing stay. The parking is exceptional value at just £4 a day and was easy to park each time we took the car out and came back. The hotel does feel tired in parts, the pictures on the wall are very faded and it just feels worn around the edges. I did feedback to the lovely receptionist that in this ‘modern age' plugs by the bed are important as to charge any device had to be done on the desk no where near the bed. There were plenty of “blank plates” where plug sockets could go. Otherwise a very pleasurable stay. My iPad won't let me rate the below so Service 5 stars Location 5 stars Cleanliness 5 Stars

"First trip to Isle of Man"

5
29/04/2018

Had to travel from Liverpool by Catamaran as the ferry was cancelled on my outgoing trip and it was quite choppy but it was ok coming back to Heysham on the return trip.The hotel is situated on the promenade and my room was looking over the bay. The room was spacious and very comfortable with a big double bed and a good supply of hot water in the walk ion shower. The reception staff were helpful and i was dealt with in a timely manner, but the only down side that there was no free parking in the car park but usually there was free parking on the promenade. The restaurant had a buffet type breakfast and dinner but the choice was good and you could order of the menu if you wanted anything particular that was not on the buffet. although i thought that bit would be noisy with the casino and other attractions i was greatly impressed by the quietness all of my stay A very enjoyable trip.

"Sleepless night"

2
25/04/2018

A very noisy night with cars revving in the car park, noisy people slamming doors and talking loudly in the corridors along with the constant hum of the extractor system. Room too hot, one radiator which couldn't be adjusted and even noisier and drafty with window open. Most uncomfortable bed I've slept in for a long time - a cheap springy mattress that pinged every time I turned. Toilet tiny - if you sat on loo you'd knock your knees on the side of the bath. A tired and grubby hotel, seriously not impressed.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you once again for taking your time to write this review.

"noise noise noise"

1
25/04/2018

could not get to sleep due to the noise on 2 of the 3 nights we stayed, they put us directly above the main conference room where they had 2 events both of which did not finish until well pass midnight. when I complained the first night they said it should be finishing soon, well it didn't, so wont be going back there again!

"Disgusting"

1
24/04/2018

I have stayed at this hotel several times for business purposes. I again booked the hotel for a 3 day night stay in June 2018 . This was a direct booking and I realised later that day that I had made a huge mistake as it was close to the date my daughter was expecting her first baby and our first grandchild. I phoned within 48 hrs and explained my dilemma to the hotel manager requesting a transfer of dates noting the exceptional circumstances but was informed that they would not give any consideration to my request to move the dates. Best westerns inflexible and uncaring attitude to guests is something which anyone would find disgusting and reflects a poor understanding of good customer service and business savvy. I certainly will not be recommending the Best Western hotels to anyone as I believe their behaviour and attitude to existing customers reflects that they do not value them .

"STAFF ARE BRILLIANT"

4
23/04/2018

Yes, the hotel is a bit tired, but it is very clean and comfortable and the staff cannot do enough for you, especially Daniel on Reception who was very informative and helpful answering all our requests and advising us on places to visit etc, Thankyou Daniel. We have to thank Vanessa in the main restaurant for breakfast, who was always friendly, smiling and very polite and accommodating. The hotel is very near bus stops and horse drawn trams which take you to all connections for ongoing destinations, and the hotel is opposite the beach. We had a sea view room which was a good size, with comfortable bed and good sized bathroom. Breakfast was excellent and the food that we had in the main restaurant, the bar and the Chinese restaurant were all very good and value for money.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will be sure to pass your kind comments onto Daniel and Veronica. We look forward to welcoming you back soon. Again thank you for taking the time to write this review

"Two weeks on the sea front"

5
23/04/2018

Excellent situation on the Promenade. Good views of the Bay and harbour. Able to watch the horse trams trot by. Good breakfast included. Lifts to all floors (except street level). Ample parking at the rear, which is unusual in Douglas. Bus stops outside the door for exploring the Island.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"GOOD AND BAD"

3
20/04/2018

First impresesion of Hotel is that it is a big concrete box of a place - entrance dreary and entire Hotel is in need of some refurbishment. Room at the back (404) horrible view over car park and fire escape. Bathroom small but clean. Room basic but adequate. Staff mostly very pleasant although we were disappointed on Thursday 19th April when we could not get a seat to have a bar meal and the girl on the restaurant desk did not greet us or even attempt to help or apologise (twice we tried) Breakfasts were ok with plenty of choice.we had one evening meal at the bar and the food there was good.

"Comfortable Stay"

4
17/04/2018

Stayed here previously when visiting island although paid a little more for a double room than last time , £77 B&B. £4 parking for 24 hours. Rooms good size and clean, staff very professional as you would expect. Had good nights sleep with bed and pillows very comfortable. Shower over bath is under powered for my liking but is adequate. Good breakfast with plenty of choice. Residents can use health club facilities if they choose to. All in all a good base and convenient for the harbour and promenade.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Comfortable and welcoming "

4
08/04/2018

I have stayed at the Palace now a few times through work. It's comfortable, the food is brilliant and the view from the sea view rooms are stunning. The staff are always friendly and attentive. The hotel does look a little tired in a few places, but for the price you are paying you definitely get your money's worth. They also offer a free mini bus service into town during the day, but the walk is so pleasant I normally only use it if it's raining

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, we look forward to welcoming you back soon. Again thank you for taking the time to write this review

"Nice Hotel"

4
08/04/2018

We stayed at this hotel for one night whilst visiting the Isle of Man for a concert. Yes it is dated (what do you expect for £50 a night?) but we really enjoyed our stay. We had a lovely sea view room which was clean and tidy, comfy bed and tea/coffee making facilities. Complimentary toiletries were provided which I didn't expect so that was a nice touch and I liked that the hairdryer was next to the mirror. There is a gym, a pool and jacuzzi and sauna and steam room. The pool was lovely for a relaxing swim after a long week at work. Towels are provided for a £2 refundable deposit and a one pound coin is needed for the lockers in the changing room. Make sure you have a Manx pound coin as the lockers do not accept the new pound coins. The breakfast buffet was lovely with a good selection of hot and cold food. There was also a menu with other items on like porridge, kippers etc, which could be ordered with the staff. For us, the food already provided at the breakfast buffet was more than enough so we didn't order from the menu. We didn't use the bar or the casino so can't comment on these facilities. Finally I would like to say that the staff were lovely! The lady on reception was all smiles, really welcoming and allowed us to check in early too which was good. The staff at breakfast too were equally nice, very polite and friendly. If you're after a modern, state-of-the-art hotel this isn't for you, but if you're like me and are happy so long as the hotel is clean and tidy with a comfy bed and friendly, helpful staff then you'll be fine.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Fantastic stay"

5
06/04/2018

Stayed for a weekend get away with my family, we had the best stay! staff were amazing and very helpful also have great facilities. Definitely would recommend to friends and family. The food in the paragon restaurant was incredible it caters for gluten free, vegetarian and vegans!

"Great Night"

5
04/04/2018

Stayed here the other night for a tribute act, act was fantastic along with the hotel. Have stayed here in the past and always been great, and no doubt will stay again in the near future. To all staff keep up the good work

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, we will pass these onto our team. Again thank you for taking the time to write this review

"Grease and Dirty Dancing Theme night"

5
03/04/2018

We came to the event at the Palace as it coincided with our close friends birthday ....and we had a brilliant night! The event was so flawlessly organised which began with welcome cocktails in the Casino making us feel like VIPs were we could find a glass of fizzy and our seating plan. We were then we invited to our seats . I had kindly asked the team to decorate the table for my friends birthday with a balloon and a banner I dropped of the day before ...a great surprise for the Birthday girl. We were then invited to help ourselves to the carvery which was simply beautiful! There were waiters on hand to get drinks if needed. The main eveving entertainment began and we sang and danced the night away to all the favourites from the two movies. The preformers were fantastic and really encouraged audience participation....including a special performance for our Birthday girl! We finished the night off perfectly where it began in the casino. We all agreed it was a fantastic evening and would definitely go to another event in the future....

"Dirty Dancing/Grease Tribute Act"

5
03/04/2018

Great night had on Saturday 31st March for the Tribute Act, food was amazing and the tribute act was very good as well. Would definitely recommend to anyone and would definitely book again. All staff were great as well.

"Lovely Stay"

5
03/04/2018

Great lively hotel, we had a really good time. The hotel has everything you can ask for, restaurants, bars, health club, casino and a cinema. We had a meal in the Paragon restaurant - which was fabulous; lovely fresh food and the steaks were amazing. Service was fabulous with every member of staff we encountered. We will be back

"A bit tired"

3
26/03/2018

The hotel has become a bit shabbier since our last visit. It suffered from the extremely cold weather as the heating wasn't really up to the job. Bedrooms comfortable enough and spotless - the only real criticism was breakfast. This really highlighted what I call lazy buffet. The trays of food were full and had obviously been there for some time, so as you would expect the fried eggs were inedible, the bacon was rock hard and the sausages were solid. No one was replenishing - ideally there should be smaller amounts of food regularly restocked. Certainly not worth the £12+ per person we paid, one day the food was so tired I just had toast. Orders took a long time and poached eggs arrived so soaked in vinegar they were inedible. Just seemed there were not enough staff. They started to clear up 15 minutes before breakfast was supposed to finish, so many guests were asking for juice and so on that had been removed. But otherwise it was fine; we'd stay again but probably go elsewhere for breakfast. Internet was free.

"Brunch"

5
26/03/2018

Had a great Sunday brunch here with my family, service and food were amazing all for a great price. It was help your self buffer and every thing you wanted was there, so much choice. Great views from the brunch room of Douglas beach.

"Excellent value"

4
26/03/2018

We got a clean comfortable modern room, and an excellent breakfast, for a very good price. We ate in the Chinese restaurant inside the Casino. That was good too, although I wouldn't have known it was there.

"Value not Quality"

1
26/03/2018

If you want a cheap hotel, this is the place to stay. There are only 2 good things I can say about it: Its clean and the breakfast is great. Overall you pay for what you get. It's basic, tired, dreary, lifeless and dull. We had a suite, which although spacious lacked any form of quality or opulence. A 9 force gale blew through the poorly fitting patio doors. I had to get the Management to sort it, which they did by placing sellotape along the seals. I guess it did the trick! The bathroom had no radiator, so was permanently cold, The towel rail worked ridiculously from a manual switch, that was then governed by a timer. So in the morning the towels and bathroom were very cold. The bed was probably one of the most uncomfortable beds I have slept in. It would have been better with a piece of foam on the floor! The Casino is not much better. No modern gaming tables, just a dingy lifeless area. The Spa area was poor quality. Pool was cold, jacuzzi small and limited, changing rooms were dirty and overall the same theme as the hotel itself, tired and rundown. Sorry, just thought of another positive, great view from the pool over the esplanade. Overall, if you want a cheap night with poor quality facilities then you will be ok. For us, sorry but we won't visit again.

"Satisfied again"

1
25/03/2018

Just returned from 5th visit in 6 months.As usual the staff were friendly and helpful and seem to enjoy their work. The bedroom was clean and tidy and it is well worth paying for a sea view. I have read some of the negative reviews but consider the hotel great value for money

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will pass these on to the relevant departments; however may I add that the point scoring system works in reverse (5 Excellent - 1 Poor). We look forward to welcoming you back soon. Once again thank you for taking the time to write this review

"Disappointing Bar snack"

2
20/03/2018

I meet with a group of friends prior to a meeting for a drink and a bar snack. Last night 3 of us ordered egg sandwiches and salad. The bread was very dry and the filling was rather small, the chips and salad were fine but overall a bit disappointing and not what you expect from a hotel. Had to request cutlery

"Good stay"

4
19/03/2018

We got an online B&B deal for this hotel over Paddys weekend for £45 per night which as it turned out was excellent value. The bus from the airport drops you directly outside the hotel, the hotel itself has a bit of a dated feel but the staff were very helpful and the room was small but comfortable. Not being a gambler I didn't go to the casino or even have a drink in the hotel bars as they didn't particularly look great for spending an evening. The hotel is a 10 minute stroll from the centre of Douglas and there are better options there for the evening. There is also a derelict nightclub at the front of the hotel which is a bit of an eyesore, no idea if it's being refurbished or not. The buffet breakfast was excellent, a choice of cooked breakfast items, fruits, cereals and pastries. There is also the option of having freshly cooked kippers (I'm sorry I didn't see that on the menu until after I'd filled up on sausages and eggs). Overall I enjoyed the stay, it was particularly good value for the deal we got.

"Value for money"

3
19/03/2018

The price reflects the caliber of the hotel. Was a very good hotel in it's day but sadly that was some time ago. Quite noisy and the rooms could do with a make over. The health club is of a decent standard and the breakfast is quite impressive.

"Overrated "

1
19/03/2018

We arrived Friday evening hired a car and headed to the hotel only to be told there is a £16.00 charge to park the car!!..... went to the room only to find it was the coldest in the whole of this dilapidated so called 4star hotel..... breakfast isn't at all appetising.... was glad to check out wouldn't even rate it 2 star won't be recommending this to anyone... rude staff at check in and over zealous bouncers on the casino door

"Short stay"

4
17/03/2018

Very good for a short stay. Breakfast could have been better. Everything had been stood for quite some time. Would still stay there again. We arrived at 10.00 am and didn't expect to be able to go to our room. However the receptionist allocated us another room which was ready so that we could put our bags in and hang clothes up.

"Worth a visit, great staff and views"

5
14/03/2018

Recently spent 4 nights including all inclusive in the hotel. I agree the hotel maybe a bit dated but it was clean, comfortable and the staff a huge asset. We had a couple of little hitches, one nothing to do with hotel, and nothing could be too much bother for them. Well done and thanks again to the hotel receptionists. A great choice of food and plenty of it. The food was of a high standard and served promptly and professionally. Maitre Ds were professional and friendly. Visted the casino and the staff were very professional but friendly which was great when you are a novice. The Manager in charge was very approachable and informative, great for beginners and gamblers. Bar had great service for lunches etc. Friendly staff. Only thing was we couldn't find a lounge just for having a drink and chilling but maybe that was because one of the bars was closed and the club but that could be due to it being off season. Room was comfortable with plenty of storage but could have done with extra seating in the room or on the balcony. Worth visiting, we'll be back.

"Palace Hotel Douglas "

5
11/03/2018

Just spent 2 nights in the Palace Hotel Douglas IoM with a large party of friends and family. Despite the tired modern exterior which is at odds with other historical seafront properties, I couldn't have been more impressed with the service, food and amazing sea views. Our entire party enjoyed the varied meals ordered and the breakfast was amazing (my husband is a hotel breakfast officiendo and he was very impressed). The decor is tired but everything was clean, rooms thoughtfully well stocked and did the job. Staff we're extremely friendly and helpful and I would absolutely stay there again and recommend highly.

"Excellent couple of days stay"

5
08/03/2018

I stayed here for a couple of nights as I was working in the area, at first glance the hotel is a little dated but don't let that put you off, the staff are all really nice and very helpful and the food is excellent. I'll be back in a few weeks to stay for a week so I'm looking forward to staying again.

"Pleasant Stay"

4
28/02/2018

Stayed here 3 nights recently. The hotel is a little dated but our room although small was spotlessly clean and very comfortable. The sea view was amazing and I enjoyed hearing the waves at night. The staff were all extremely friendly and we were given our room hours before check in which was great after an early flight. The food in the bar is also nice. Would stay again.

"Another lovely stay"

5
28/02/2018

Staff extremely attentive, food delicious and a great vibe in the casino. Health club looks fantastic since last visit. Still believe this has to be the best place for breakfast on the island. Lots of choice and staff lovely.

"Tired but worth a stay"

4
24/02/2018

Having been a local for 19 years and attended many functions and weddings at the hotel my husband and I decided to stay overnight following a function. Don't mind paying £4 to park the car overnight but standing in the freezing cold whilst trying to find coins that it would accept was a pain . Yes hotel is dated and could do with refurbishment but Check in and check out was efficient and staff friendly. The sea view room was adequate and clean, bed was comfortable, free WiFi worked perfectly, we had a generous supply of tea/coffee and milk and - a big plus for us ladies - the hairdryer was actually plugged in above a large mirror in the bedroom! Breakfast was good, plenty of choice and was constantly replenished with a toaster that toasts the bread first time. So all and all good value for money if you aren't bothered by the tired decorations.

"Hell on iom"

1
23/02/2018

It's the worst hotel we have ever been too, the staff look like they want to make you in to mince meat nobody can speak English!and it's your problem because your English speaking! In the Isle of Man,Really is horrible from top to bottom can't think of a good bit so I will leave it at that.

"Nice but a little dated"

3
15/02/2018

Stayed here for 4 nights on business. The room was nice and clean, simply decorated. The veiw was amazing however. The carpet was very threadbare in places and worn, and the wind from outside was loud (although I quite liked the sound of waves) The balcony would not open at all, seems the door is stuck. Majority of staff were really friendly and helpful, however one or two were a but dismissive. I would stay again though :-)

"Tired, old and desparate for demolition or a major refurbishment"

1
12/02/2018

This claims to be a four star hotel and one of the best in Douglas, it would be 2star at best anywhere else and if that is one of the best in Douglas I feel very sorry for residents of the other hotels The hotel is very tired and tatty, our tiny room has the cheapest and most uncomfortable mattresses that I ha e ever encountered in an hotel The devour and fittings were tatty with paint peeling on the celeing and mould on the shower tiles and paint peeling off the bath panel The one saving grace was the friendly and professional welcome at reception I would not recommend this hotel

"It's got parking... but very dated.. I'd stay somewhere else"

2
01/02/2018

The hotel is run down, really needs pulling down! It's dated and the evening meal is poor, could only bare to eat there once. The room was ok, but again felt like it needed some attention. I actually slept fairly well. The staff where friendly and couldn't be faulted. They know it's s dump and quite clearly scared people complain

"Our weekend"

5
28/01/2018

We stayed here for a weekend with 6 other couples . We had a lovely stay . The rooms where lovely the breakfast really nice there are pool facilities and a casino for late night drinks all in all a very enjoyable stay

"Good for money but unlikley to return"

3
28/01/2018

Good value cheap and food was really nice. Staff were all lovely and very helpful . Pool was nice. Only problem was large groups of leary blokes... pissed singing and swearing in the restaurant and bar. No problme with this if you are on a group holiday but not my type if thing so would look else ..

"Very tired. "

3
27/01/2018

We initially booked the hotel as our long haul holiday had been cancelled due to serious weather problems. We needed a break and decided the Isle of Man would be an easy getaway, I booked directly as we use this chain at work. On arrival everything seemed ok, we checked in, I had booked a premium room with a sea view. The room was very dated and tired, bits falling off the wall and a horrible musty smell all over, later I found out this was from the leisure centre directly beneath us ! We rolled with it as price we paid wasn't too bad. The breakfast was good and the service was fine. However one morning we were dragged from our beds at around 7.30AM with the fire alarm going off ! We were ushered down the stairs in our pyjamas and slippers and spent the next 45 minuets shivering in the car park while the fire brigade arrived ! Eventually we were let back in. Explanation, no, apology, no, the whole thing was just brushed under the carpet ! On checkout I mentioned the situation and was told it's not the first time and definitely not the last !! Disgusting, spoilt the last two days of our holiday to think the staff and management thought this was a joke. Stay at this hotel with peril.

"Conference Event"

5
25/01/2018

I recently attended a business conference here. From start to finish it was extremely well organised. Staff and management were fantastic through the entire conference and every little detail was taken care of. Great staff, lovely food, perfect location.

"Needs to be demolished."

1
23/01/2018

I would have said this was the worst hotel on the Isle of Man but that title belongs to the Trevelyan down the road. Had several terrible nights sleep here before getting the company to rescue me and book me into The Sefton (a godsend). Once upon a time about 50yrs ago this place may have been half decent but time has taken it's toll and it is an eyesore that needs to be swept up by the sea. The casino is laughable at best. The 'health club' is an accident waiting to happen.

"average hotel"

2
23/01/2018

you get what you can expect for the amount of money you pay. we had a room for two (single beds) facing the parking lot, for 2 nights. ca. 100£. no breakfast. the staff was very friendly, we got to check in earlier as the ferry arrived at 6am in the morning. normal check in time 16:00 p.m!!! there is free parking and the promenade is a 2min walk away. it is also just a short walk into douglas town centre. the hotel is old.... very old. the matresses are dirty and bouncy/hard, kettle rusty, furniture dirty and very used. do not look too close. there were also building works going on as well as a fire alarm in the morning (not the hotels fault) that got us out of bed and outside into the cold. i think this hotel needs some renovation, it is about time!!!! we are not a picky couple and stayed in a lot of hotels due to our work, but this one was by far the worst.

"Disgusting Hotel"

1
21/01/2018

My business travel company booked us into this hotel. Upon arrival even from the outside we knew we were not staying here. The first thing you notice when you arrive is the smell, you can smell the dirt. You cannot tell the colour of the carpet in reception as it is so filthy. We asked to see a room which was although tidy was was small, but again the general smell ment I was doubtful of the true cleanliness of the room. This place really needs knocking down and rebuilt. The only positive I can right is that the staff are amazing, so helpful and polite, even assisted us in rebooking into another hotel. Best Western you are damaging your brand being associated with this hotel.

"Bit dated but clean & comfortable"

4
20/01/2018

I chose this hotel over the Sefton (stayed there before) and Welbeck (looked nice) because of the price and sea views. It was clean, comfortable & the standard sea view room came with a sliding door and balcony. Breakfast was £8.95 extra but plentiful with freshly cooked options including Manx kippers which were delicious. Ready to go options were the usual full hot breakfast items (good quality) cheeses, cold meats, fruits, pastries, breads etc. Staff were all very friendly & helpful. Wi-fi was hit and miss. I'm sure I could have sorted the problems out at reception but I wasn't that bothered so used 4G instead. I didn't have a car but was told parking would have been extra. Alternative parking is available on the road outside. The health club looked well used by locals. There a casino open until the wee small hours if a flutter is your thing. I'd stay again as the location is good, it's cheaper and less pretentious than the Sefton and the front facing rooms have the Douglas Bay view.

"Just awful, possibly the worst hotel I have ever seen!"

1
17/01/2018

The hotel was booked for us by our Travel agent for business and on arrival in the car park I could see things were already out of place. When we walked into the reception area the smell of dirt just hits you like wave, it's unbelievably pungent like rotten eggs and bad meat. Before we checked in we asked to see a room to see if it was any worse or possibly better than the lobby areas. It wasn't, the carpet was so dirty you struggled to see what colour it originally was. Needless to say we didn't stop and ended in an amazing hotel down the road. Best Western shpuld be ashamed to put there name to this hotel, it cannot possibly meet their brand standards. Our business host said they stopped putting people in the hotel years ago because of issues like bed bugs being reported. Please do yourself a favour and do not book this hotel. I suspect it only survives because of the Isle of Man TT races where people have limited choices. Nightmare avoided!

"EMBARRASSING TO SAY THE LEAST !"

1
12/01/2018

Our Room 296 was tiny. Like a single with a double bed squashed in an alcove. There was only about 10” either side of the bed. The heavy velvet curtains were far too long so caused a trip hazard. Shower was either scorching hot or freezing. You couldn't control it. There wasn't any drawers or shelves for storage, only a wardrobe with 6 coat hangers. We were living out of suitcases for 10 days. Then on our 7th day, as we were eating breakfast in the hotel we were approached and asked to confirm our room number by several staff. Then whilst we were trying to enjoy our breakfast, we were approached again, telling us that we had been eating breakfast, but we were on room only basis, and had not paid for breakfast ! This was in front of fellow guests and staff. I had to leave my breakfast and go to our room to get the Hotel Confirmation, proving that we had booked and paid for Bed and Breakfast for 10 days ! They just said, there's. Mistake somewhere, our records show Room 206 is room only ! We always make sure We book and pay for breakfast everywhere we stay because of my husbands medication. There wasn't any drawers or storage s

"First trip to Isle of Man "

4
07/01/2018

My trip to the Isle of Man was brilliant and this hotel was perfectly located. The reason I chose this hotel was due to the swimming pool for my son. The room was fine and had everything you would need. The tea and coffee supplied was very generous and we used this service several times. The bed was comfy and all towels where in the bathroom. The ONLY thing which was wrong with our room was the plug in the sink would not come up, the release at the back of the tap. Was broken but we realised this when cleaning our teeth at night so didn't bring it to the attention of the hotel as it was only a minor thing as we where only staying one night. The only reason I chose to give this a 4 star and not a 5 star is the fact that when i went for dinner at the hotel restaurant with my son I walked past a function room which seemed to have either naked butlers involved or something along those lines. I personally didn't mind but it kinda weirded my 8 year old boy out which lead to quite a few strange and unnecessary questions over dinner. Slightly inappropriate. The staff on reception where very helpful and friendly. Breakfast was REALLY nice and had plenty of choice !! Casino at a glance also looked very good. 4.5/5 probably would have been my review but trip advisor doesn't do half marks.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments and I am glad that you enjoyed your stay with us and wish to give us more praise than you are able. I must apologise however for what you saw when passing by one of our function rooms, the client had organised for topless butlers to attend. I assure you that this was an adults only function and no children where in attendance and the butlers where confined to the function and where not permitted to move around the hotel whilst topless. It is unfortunate that your son happened to peer through and see them and I hope that following conversation was not awkward. I hope that this has not put you off staying at our hotel in future as in light of this your seem to have enjoyed all other aspects of your stay, we hope to see you again soon. Again thank you for taking the time to write this review

"Very disappointed"

1
06/01/2018

Having stayed in this hotel four times in the last four weeks without a problem, i called up tonight to check availability.... no problem loads of rooms, we turned up after midnight to be told yes we have rooms but we can't sell them as its gone midnight??? so just had to endure a 50 min taxi ride home, what a nonsense you have lost a good customer.... i believe you are struggling as a business? no wonder... :)

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for bringing this to our attention. We will look in to why this happened. Regards

"Review"

4
02/01/2018

All staff was friendly and helpful. The room was comfortable and clean and the bed was comfortable. There was a good range of food choice at all meal times. It would be great if the rooms had refrigerators.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments and I am glad that you enjoyed the menu that was provided during your stay, I hope you come back and visit us again soon. Again thank you for taking the time to write this review

"Exceptional value for money"

4
01/01/2018

I stayed on my own but I was on the IOM to visit family and spent relatively little time using the facilities. This hotel offered an exceptionally good value package for six nights bed an breakfast over the Christmas period. The hotel was built (I think) in the sixties and is a bit dated in design. It is well situated on the promenade and is clean and well run. The breakfasts were excellent. There is a gym, a restaurant, a bar and a Casino but I did not use any of these. The beds in my room were in my opinion not as large or comfortable as in similar "chain" hotels. The wifi was average.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay. Again thank you for taking the time to write this review

"Value for money, ( if a deal with hotel direct)"

4
25/12/2017

All staff professional & friendly. Room could have done with basic maintenance checks prior to stay. lights/ one broke/ one faulty.mattress- one needed replacement. Food good ,health club good. Restaurant staff friendly. duty manager adjusted radiator valve on 2 nd day as it was off/stiff . Basic maintenance would have made a big difference for 1 st uk best western visit !!!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, we are currently in the process of replacing our mattresses with a more modern and comfier style, I apologise that your room was not one we have gotten to yet .We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good hotel"

4
18/12/2017

overall excellent hotel, great location, very clean, good facilities, very good breakfast, a little lacking in choice but good quality, corridors a bit dated. swimming pool and sauna excellent and attentive staff.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind Very kind comments regarding all aspects of the hotel .We hope you will come back and see us again soon and allow us to provide you with an equally enjoyable stay Again thank you for taking the time to write this review

"Great hotel"

4
16/12/2017

Lovely staff, breaskfast was lovely, could do with slightly comfier mattresses!!! Great location, beautiful sea views. Shane you have to pay additional to park in the hotel car park. Excellent value for money.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, we are currently in the process of replacing our mattresses with a more modern and comfier style, I apologise that your room was not one we have gotten to yet .We hope you will come back and see us again soon Again thank you for taking the time to write this review

"No Charity at this Hotel"

1
10/12/2017

After booking and paying the full amount for a 2 night stay. My son and daughter in law staying for a wedding on Sat 9th Dec Their flight from Dublin to IOM was cancelled at the last minute. Bad enough that they missed the wedding but when they contacted the Hotel for their Money back the answer was a Big NO Pay your money up front and not a penny back. SHAME ON THIS HOTEL

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your frustration with this situation. However those are the terms agreed upon booking an advanced purchase rate that the rate is non-refundable or transferable which is stated clearly. Many hotels as well as the Palace have the same terms and conditions regarding advanced purchase rates. However I do understand your frustration and I apologise for any distress or inconvenience this may have caused you. Thank you for taking the time to write this review.

"Very worth a visit"

4
08/12/2017

Stayed here for 7 nights December. Room was very good, clean, well serviced every day and nothing was too much trouble for a few extra bits . Room nice and warm. Paid extra for a front room which was worth it. Ensuite a bit small but perfectly adequate. Dining was really good. Dinner was 2 courses at £18.50 a few pounds more for 3. Plenty of choice and steaks etc could be ordered as extra. Very good value. Breakfast plentiful and first class. Paragon Bar was pleasant to sit in after a meal with seperate bar etc. Staff very friendly and helpful. Hotel is lively with guests and visitors so plenty of 'people watch'!! Yes the hotel externally is tired and needs refurbishment/modernisation but certainly our experience from 'inside' was very favourable. Right on front close to bus stops and taxis available from hotel reception. Leisure complex / WIFI available. Recommend a stay.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments regarding the rooms and dining facilities. I am glad that you enjoyed your stay here with us and I hope that you will consider us for your next stay. Again thank you for taking the time to write this review

"Great place great value for money "

4
05/12/2017

Look if your looking for the Hilton you've come to the wrong place! Yes it's dated yes it's crying for an up date But it's clean the staff are lovely & very helpful The bed is comfy & clean & the breakfast it's a belter ! That's it as in value for money you can't fault it If you were bought up with a silver spoon avoid this place But for your average joe blogs there is absolutely nothing wrong with this place & I look forward to staying here again ! Great views too so that's a plus !

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I am pleased that you enjoyed seemingly every aspect of your stay with us. We look forward to seeing you on your next stay with us. Again thank you for taking the time to write this review

"Has seen better days"

2
02/12/2017

We got off the bus from the airport which dropped us right to the hotel door. On entering to what looked to be a basement we had to make our way up to the first floor we noticed a very musty smell coming in form the entrance from the street. We then made our way upstairs via the lift. The hotel is a bit of a maze its not the best laid out. Checked in no problems and made our way up to our room which was a double deluxe room. On first glance the room seemed fine, but my wife pointed out the sofa in the room looked like it came from a well-known discount furniture shop. We both decided to sit on it. It was very uncomfortable and not what we would expect from a hotel that claims to be 4 stars. I then tried out the bed to discover the bed was equally as bad it seemed that the mattress was flat and hard. Hotel not doing so good. Overall this hotel is rather dated and its showing its age. It used to be a Hilton but it would seem that when Hilton left so did the investment in this hotel. I wanted a weekend to remember as it was our 5-year wedding anniversary but it will be remembered in a bad way. We asked the housekeeping staff if they had anybody wash left as after we showed the ones in the room ran out. She found us the last 2 bottles in the entire hotel, now I am glad to have got these however a 4-star hotel should keep a good stock of these things. When we went out for the day they made up our room but forgot to give us towels they took the old ones and never replaced them. Overall, I am very disappointed with this hotel and would only give it 2 starts not 4.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Don't be fooled by the exterior."

4
21/11/2017

I last stayed here some 20+years ago - from the outside, the hotel looks a bit dated and in need of modernisation. However, the excellent staff, and service and quality breakfast make up for any doubts you might have if you have prejudged the hotel on it's looks. I would definitely recommend and stay here myself again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for kind comments regarding the service provided by our staff. Also I am glad that you found our breakfast to you liking and I hope that you do indeed return to see us again Again thank you for taking the time to write this review

"Metrfc "

5
20/11/2017

Just back from this great value hotel.the staff from reception through to chambermaid where excellent and always happy and helpful. Breakfast was good plenty of choice and pool facilities brill.definately will be returning.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for kind comments regarding the helpfulness of the staff and the facilities and food that we provide. We look forward to seeing you again Again thank you for taking the time to write this review

"You get what you pay for."

3
20/11/2017

I'll start with the only bad point , all of our 4 pillows smelled of stale sweat , they were that bad I actually had to ring reception when we got in after a night out and request they were changed at 3am , the 4 replacements were better but still smelled sweaty so I just threw a towel over them and slept on that . The room was fantastic , the view was awesome , the breakfast was great and staff were fine , just the one bad point as mentioned above.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for kind comments regarding the room, and staff. I can only apologise as to the state of your pillows/cases an investigation has been opened as to why this was the case as by standard they are washed on a regular basis. I hope you come and stay with us again to allow us to provide you with a superior experience. Again thank you for taking the time to write this review

"Business stay in November "

3
19/11/2017

Work weekend stay with a colleague (and friend). We booked a twin room with sea view which is probably worth it in the summer but in early November it's not necessary, although you do get a nice sun rise in the morning. The room was kept clean and fresh towels provided. The breakfast provided by the hotel offered excellent value and a good range of choice. Only real issue was the attitude of some of the staff at the casino and the need to pay to park at the hotel on top of the booking fee. The hotel is also located a decent walking distance to the bars and restaurants

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for kind comments regarding the rooms. I do apologise for the attitude you received from staff in the casino, this is however run independently from the hotel but I will pass on your comments. Again thank you for taking the time to write this review

"Best western hotel douglas"

5
07/11/2017

2nd time been and once again a top place to stay love it staff were brill rooms very clean and tidy totally recommend this place close to the town centre easy jump on tram and buses the stops are outside hotel

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I am glad you found our staff accommodating and nice to see that you are a returning guest.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Fabulous"

5
07/11/2017

I attended a wonderful function held at this hotel. The food was fabulous, the service was superb and highly attentive. The manager running the room could not do any more for us. Overall this is a fantastic hotel and a marvelous venue to hold any type of function.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad that you enjoyed our function we strife to please all and conduct everything with a professional manner, any appreciation of this is always welcomed. We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good value "

4
06/11/2017

Ex accommodation staff helpful breakfast excellent casino and bingo at the hotel bingo reasonable prices entertainment weekends Approx 1 mile walk to town centre Shop prices slightly dearer due to small island coffee approx £3 Sirloin steak meal £18 Chinese chick curry fried rice £12 takeaway

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I am glad you found our staff accommodating and our prices reasonable.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Disappointed "

3
06/11/2017

This hotel was cheap and perfect for a last minute, low budget trip. Positives - breakfast was delicious and there was lots of choice and good service. - There is a Chinese restaurant in the casino that is worth a visit. - Cheaper option than other seafront hotels Negatives - The room was too warm and we were unable to control heating or open a window. - the room was very noisy and overlooked the car park, we could hear the generator and late night casino guests throughout the night. - the hotel was advertised as having a pool, this was out of service when we arrived which I was disappointed about. A taxi from the ferry port to the hotel cost around £5/£6. Wouldn't book again but enjoyed the stay overall.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. I Thank you for your kind words regarding the front of house and service staff. I Apologise that the pool was not in service during your stay the hotel is undergoing renovations however as we are a non seasonal hotel these projects must be completed during operating times it was unfortunate the refurbishment of the health club was in progress during your stay. Again thank you for taking the time to write this review

"Pleasant Stay"

3
02/11/2017

Stayed here for 6 nights. First impression really poor as came in via the casino entrance. Really tatty and in desperate need of refurb. However the upper floors had been redecorated and our room was great. Ask for a sea view room. Fabulous. Coffee, tea etc regularly replenished as with toiletries. Hairdryer, ironing board and iron in room. Plus a small safe. Staff great. Always smart, attentive and smiling. Breakfasts superb. As well as the usual full English or continental style you could order delicious Manx Kippers or poached eggs. We did however have a very poor evening meal which felt like the food had sat around for ages-- very dry. And I would not consider one choice of carved meat a carvery! The other huge disappointment was that the swimming pool was being refurbished and this had been one of the reasons that I chose this hotel.Parking great. I think it was £15 for 5 days and worth it for the car to be parked in the shelter of the hotel rather than at the front. Certainly not the prettiest of hotels but worth it for the position and view.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Thank you for you comments and I am glad that you found you room and amenities to your satisfaction. A mixed review regarding the restaurant however all comments are useful to help us know what we are doing right and what areas we need to make improvement or changes. I do apologise that the refurbishment of the health club was in progress during your stay, as a non seasonal hotel any improvements must be carried out during operational times and it was unfortunate that your stay with us fell during this period. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Budget"

3
31/10/2017

The world has moved on a bit since this hotel was designed and built. The location is good, being in the middle of Douglas bay, overlooking the promenade. The rooms are basic but functional, but the beds are a bit old. The main problem is noise. Anyone in the corridor or in an adjacent room sounds as though they are in your room. There is no sound-proofing at all. The rooms at the back also overlook the main entrance, which gets noisy when the casino closes half-way through the night. The staff are pleasant and efficient, but seem a bit worn down by the sort of customer staying for the casino and the late drinking. On the "plus" side, the breakfast is excellent.

"Better value for money elsewhere"

2
24/10/2017

Having stayed at the Best Western Several times in the last few weeks as I am contracting currently on the Isle of Man. I have a few opinions on the place - The one good thing i have to say is that most of the staff in the restaurant are really friendly and helpful and most of the people at the front desk too. The other good thing is the gym. The issues i do have with the hotel is the following; The beds for the most part are really uncomfortable in my opinion. The restaurant food is very average in my opinion and over priced. Basically you can get much better value for money elsewhere. The rooms that dont face the ocean are quite noisy due to the parking at the back and often have kitchen smells coming through from the vents at the back, as well as refuse removal in the morning. The hotel overall is really dated and seriously needs a make over in my opinion. I accept that no hotel will ever be perfect, but the deal breaker for me not every staying there again is that the reservation department are completely incompetent when it comes to customer service, being someone who has stayed in this hotel several times now, one week i double booked 2 hotels on the island in error. I had prepaid for my booking with best western and i asked them if i could move the week i had booked to a later week. Because i had booked at a preferential rate, which was literally a discount of probably around £20 they refused to move my week to a later week because it would be unfair to other customers due to the no change refund rate. Quite honesty this kind of customer service that is unable to apply any sort of discretion is truly the mark of an unsympathetic and uncaring company. I will not stay with Best Western again if they are unable to apply some sort of discretion for reward loyalty, i have a long contract on the Isle of Man but i have found much better value and customer service elsewhere and will not stay at the Best Western again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. I Thank you for your kind words regarding the front of house and service staff. The Hotel is undergoing renovations however as we are a non seasonal hotel these projects must be completed during operating times which does slow the process. On the matter of your double booking I can understand your distress regarding the inflexibility of this rate, however these are the terms and conditions accepted at the time of booking as is the case with many hotels, this policy is not exclusive to Best Western. I am sorry to hear that you do not wish to return to us. I hope that you re-consider this decision and consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Evacuated to the Sefton, the night of the storm when part of the roof blew off!"

4
24/10/2017

Stayed for 7 nights on a Flight plus hotel deal. Comfortable and warm, dated but just a short bus or tram ride across the bay to Douglas. Very exciting 'evacuation' on the 16th as our room was directly below (but several storeys lower) the collapsed roof. The hotel staff were brilliant, provided tea and coffee and organised transport to another hotel for the night whilst the damage was assessed! Would certainly stay here again!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Evening "

5
23/10/2017

My husband and I decided to treat ourselves and spend the night in Douglas. I booked a room at the palace. We booked a Seaview deluxe room. We had a couple of drinks in the bar which was very nice and then we went up to our room which we were very impressed with. The room was large with a lovely Seaview. The bed was very comfortable. The room and the ensuite were very clean. We booked a table in the Chinese restaurant within the casino and we thoroughly enjoyed our meal and had a little gamble afterwards. Would definitely stay again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Dated"

3
19/10/2017

As a child this was were we stayed on family hoildays so I was very excited to share this with my daughter. I was rather disappointed. This hotel is old and dated. it really needs a major refurbishment both inside and out. The rooms were clean however I was horrified when the used towels that we had put onto the floor for changing were folded and rehung again for use. I can honestly say I have stayed in many hotels and have never experienced this before. looking past that the staff on the whole were very nice and friendly. Breakfast was also good with an excellent selection of hot and cold items.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Look past the dated decor and enjoy"

4
16/10/2017

First things first, the front entrance off the promenade near the bus stop is actually the rear entrance. If you enter off the promenade you will have to go up two flights of stairs and then across to the rear to find reception. The lifts do not normally go to the promenade level except for staff. Not an issue if you come by car, as the car park is at the rear and leads straight in to reception. Check in was very quick and we also managed to get our room keys several hours before check in time stated. Room 429 was located on the top floor and had a balcony with great views of Douglas bay. The room itself is a little bit dated with some worn furniture, but nothing serious and very clean. Everything worked ok, but you had to be patient to get the temp right on the mixer shower. Bed was on the firm side, but once we got used to it we slept fine, with little noise other than some wave and traffic noise on occasions. The free WiFi worked fine in the room and was fairly speedy. Buffet breakfast was excellent and plentiful, with pretty much everything you could want including freshly cooked specials such as Manx kippers on request. All restaurant meals are carvery style, so we opted for bar meals instead that were plated and served to your table. Tried several different meals and all were excellent and reasonably priced. Drinks prices also very reasonable and even cheaper in the separate slots lounge and bingo area which can only be accessed by going out of rear entrance and walking 30 metres or so up the promenade. When entering there you just need to show your room key card as it is usually a members only area. We played Bingo and also the slots which seemed to be on the loose side so came away with a small profit. The slots are mostly casino type multi line video style, although hardly any newer machines. The vast majority operate on a chip card that you move around with you and can be credit loaded at cashier's desk or by notes in to machine. Back inside the hotel we had a look in to the main casino where the table games are, but found it to be very quiet and to only have a very limited selection of machines. Cannot comment on the pool area as annoyingly it was closed for a refit during our stay. We did send a couple of emails to the hotel in respect of the closure that have still not been answered!. To sum up, we felt that the hotel offers good value and as long as you are not looking for a top quality room is perfectly adequate. With the bus from the airport stopping right outside the hotel and only a 10 minute walk to the electric railway terminus the hotel is in a great location, so we would certainly stay again if visiting IOM.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good Hotel"

4
16/10/2017

I've stayed here 6 or 7 times now on our annual visit to family. I can honestly say that this stay was the best so far due the friendliness of all the staff we encountered especially the chamber maid (Laura?) who couldn't do enough for us, the reception staff and the staff in the restaurant who were all efficient and pleasant. The breakfast is always a massive plus point at this hotel and it didn't disappoint this time either.The room has everything we need, a comfortable bed, hot shower, tea & coffee and a beautiful sea view. As it stands, I wouldn't stay anywhere else on the Island as the Palace is in a great location, good value for money and meets all our needs when visiting family. Thank you!!

"Great location on the seafront"

4
16/10/2017

This is the second time we have stayed at this hotel. It's not a 5* hotel, so don't choose it if you are picky. It's clean, and if you are on a B&B basis, there is a large choice for breakfast. The staff are lovely. Everyone is extremely helpful. We would definitely stay here again for a one week trip. Note: October holiday - not for the TT or Classic this year.

"ok for a short stay"

3
15/10/2017

To repeat what many others have said, it needs some updating but for a short stay it was fine. To be fair, it was the cheapest sea view room on the prom at the time of booking. We were on the fourth floor and there was still traffic noise that may disturb some, largely due to the poor fitting sliding window and aged glazing. Unfortunately we were close to the cleaners station and they were very noisy as early as 7 or 8 am, talking normally with no apparent regard for the guests trying to sleep(we got in after 1am every night). I did email about this after the stay and as yet no reply. We skipped breakfast due to the price, plenty cheaper if you fancy a walk. The staff were very friendly and polite.

"Very average"

3
13/10/2017

We came here for a brief 2 night stay. The building is an ugly 60's construction in a promenade of beautiful Victorian grand houses. things are not helped by the rather tired and unloved maintenance of the exterior. (A local person told us that there has been talk for years about demolishing the whole thing). Inside things are not much better. While it is clean the decor needs a thorough update - rather faded cheap pictures line the walls of the corridors, which are repeated at regular intervals and I doubt whether things have been changed in the last 20 years. The room was fine, with a large and comfortable bed and the large picture window offers a perfect sea view. However the literally hundreds of cigarette stubs on the flat roof below is evidence of the lazy management style which was our abiding memory of this place.

"First visit & would come back "

5
11/10/2017

First time to the Isle of Man. Hotel on the outside looks rough but inside is lot different and loads better. Parking for bikes in the car park was free. Hotel room with view across the sea was nice. Room was big enough for us plenty of room and free wifi. Good size bathroom. Breakfast was good. Swimming pool was being refurbished when we were there so can't comment on that side also did not use the casino. Friendly staff. Chinese in through the casino was very good and service. Couldn't fault the time there.

"Weekend break"

5
11/10/2017

Nice clean room with sea view Good Chinese restaurant within the hotel 5 * good Plenty free parking Good rate for room Casino in hotel Friendly staff Great location near sea terminal, bus route for whole of the island

"Girls weekend"

3
11/10/2017

Arrived at the same time as several other parties due to most people arriving by ferry. The male receptionist wasn't in the best of humour. Why do people take a job front of house if they don't want to be there??? The first impression is of a grubby carpet in reception. It does need replacing but don't let it put you off, the rooms are clean & comfortable. No complaints there. If you enter from the casino on the promenade side you again notice the grubby carpet. We were also convinced there was an overpowering whiff of stale tobacco! We went to a bingo session but not our idea of entertainment. We were shushed for talking. Our booking didn't include breakfast so we opted to pay for it the first morning. £10.95 for continental or £12.95 for full English. Ouch!!! Went to a really nice cafe after that. Turn right to walk along the prom & you can buy breakfast from 9am at Villa Marina. Recommended.

"Visiting Family And Grandchildren"

4
05/10/2017

Booked 4 night stay to visit family who live on the isle of man, Managed to book twin room which was very nice and clean, staff excellent, Car parking was easy with plenty of spaces a parking fee of £4 FOR 24 hours very reasonable, had a meal at the restuarant which was very good as well as a meal in the bar both very good. Hotel good location for getting out and about or just just a short walk in to douglas. All the facilities at the hotel brilliant, will try and book this hotel agin for my next visit.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Family holiday in August"

3
04/10/2017

Big hotel, food ok, rooms ok, have to pay for parking per day which isn't good. Nice swimming pool. Right on sea front, could do with a bit of a makeover. Not luxury but is ok for family holiday. The food and staff were good.

"Long week end break."

4
03/10/2017

As mentioned by others, Don`t let the outside appearance put you off. The service is brilliant And the food is total quality. The beds are soo comfy that i didn`t want to get up. one particular evening my electronic door card wasn`t working.With in minutes the reception had me a new card.

"60th birthday weekend"

5
02/10/2017

Booked 2 double rooms with sea views, very nice rooms with great views over Douglas Bay. Hotel looks a little dated (built in the 60's) but is beautifully appointed inside. Best bit was the food and drink quality and prices, very similar to local pub/restaurant prices, not like the over inflated prices I have experienced in other Best Western hotels. Best part about the hotel for us was the casino, not so much for the gambling, but the fact that you can get a drink until 3.30 in the morning if you want. There is plenty of parking on site which is charged but only £4 for 24 hours. Staff were excellent and the room was spotless. Highly recommended.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Fabulous 5 day break."

4
02/10/2017

The external appearance of the building may put you off but don`t let it. The Staff are very friendly and the Hotel is well looked after. With facilities include casino, gym, sauna and pool plus their is a Bingo Hall on the ground floor which allows guests of the Hotel use without the use of a membership card. Plus on the upper Car park a cinema showing 4 films IT wasn`t for us this week. We stayed room only but ate in the bar which served food late as it was well past 9-30 when we dined so that was a bonus. The room was comfy although the shower in the bath was some what obstructed by a safety handle on the wall. Its a fair walk to Douglas town centre but if you get a 3 or 5 day rover card buses 1, 2, 11 or 12 stop right outside the Hotel which is very handy you can also use the card on the Electric railway, steam railway and horse drawn trams. Would stay again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"well placed good hotel"

5
27/09/2017

The palace hotel is right on the central promenade in Douglas It has parking off road and a short walk into town. Both steam and electric railway are just a walk away and the bus terminus is just by town The hotel is clean warm and pretty modern and the service was great We loved it

"Enjoyable stay, good value`"

4
24/09/2017

My wife and I brought her parents here for a long weekend. Although it's a little dated, I think it's a bit unfair to call it shabby as so many other reviews have done. It was clean, and I'd prepared myself for something much worse than what we found. We didn't eat dinner in the restaurant, but ate twice in the bar and found the food good and plentiful. The service was very good, even though the bar could get very busy in the evenings. Breakfast was very good, and the staff were very attentive. It's certainly worth having a sea view. One minor complaint was the reception staff wouldn't give us our inlaws' room number when we checked in, due to "data protection". We had a bit of a fight for a space in the main car park, but there was more spaces higher up. However, the disabled spaces were never free the whole time we were there. If we were to return to Douglas, we'd not hesitate to stay here again.

"Average hotel but good location"

3
22/09/2017

My family and I stayed here for a 3 night weekend break. Like previous comments the whole hotel is a bit shabby and really could do with a Modern facelift. But it is very clean through out especially in the rooms. Food was good and the service very friendly and helpful. If you can try and book a sea-view room with a small balcony. The hotel is very well situated on the sea front and central to attractions of Douglas. Overall good value for the money. We spent a little time in the casino knowing practically nothing about rules and etiquette but again all the staff were extremely helpful and friendly.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Lovely hotel"

4
21/09/2017

Stayed at this hotel for an overnight business trip, the hotel whilst a little dated and going through some minor alterations was clean tidy and warm. The bathroom was a little on the small side. The breakfast was ample and well presented, the Manx kippers perfectly cooked. The staff both at reception and at breakfast were well mannered and well turned out.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Excellent Accommodation"

5
21/09/2017

As secretary of the Ballymoney Old Vehicle Club, Northern Ireland I would like to state that a group of 46 of us stayed in this hotel from 13th - 16th September 2017. It was an ideal place for us as there was ample car parking for our cars. The rooms were excellent, I personally had a room with a small balcony and sea view which was very pleasant. The staff were all extremely courteous and helpful. The food in the hotel was excellent. The hotel is located on the promenade with easy access and only a short walk to the shopping centres. If I were to return to Island I would definitely consider staying in the Best Western Palace & Casino hotel.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Joan & ken"

5
20/09/2017

Stayed at the palace from 16th August for 5 nights. My husband is disabled and this is a belated thankyou to David the duty manager who went out of his way to make our stay comfortable. I can't thank him enough! We have stayed there many times before and really enjoy our 3rd floor room with balcony and sea view. We will defiantly stay there again.

"Short break"

4
19/09/2017

On third floor. Nice room, quite small bathroom but difficult to see how this can be changed, balcony and excellent sea view. Pleased with room, would stay again. Close to lifts and stairs. Very quiet.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"BOVC 25TH ANNIVERSARY IOM TOUR"

5
19/09/2017

46 Members of Ballymoney Old Vehicle Club Stayed in Best Western for 3 Nights B&B &Evening Meals The Rooms with sea views were spotless The food was of top class The staff were very helpfull when approached Casino & Bar were there if you wanted the use of And the car park at the rear was perfect for our 27 classic cars Our stay was perfect

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good Location."

3
14/09/2017

Great location on central promenade, has casino, night club & spa attached. Was a bit worried re noise - but found it very quiet & no noise. Overall the place is a little tired & could do with modernising. We had a 2nd floor room overlooking the sea which was fab, although the room had a bit of a damp smell to it. Odd numbers had the sea views!! Buffet breakfast which was good & a large variety. Manx kippers, porridge & poached eggs could be ordered could be ordered. All staff very friendly & couldn't do enough for you. Parking at the hotel is pay & display - but you could park on a side street adjacent to the hotel free of charge. Evening meals at the time we were visiting were buffet style, & you could choose 1,2 or 3 courses

"Smelly rooms"

3
14/09/2017

We visited the Isle of Man this September and stayed at the best western palace hotel and casino. Upon entering our room all we could smell was stale nicotine. This must've been a smoking hotel at one time. I'm a smoker myself so I know how hard it is to get rid of the smell. It was a quaint small room overlooking the ocean which was a bonus for us. The bed had an old spring coil mattress that when I sat on it I could feel the coils. We figured ok, we're only here for 2 nights, we can deal with it. It wasn't that bad really. We went sightseeing in town and thought it was wonderful. At night we decided to go downstairs at the hotels bingo area. It said it was an excellent spot for beginners so we decided to give it a try. It's completely different from our version of bingo here in the US. When we finally got the hang of it from the ladies sitting next to us, thank God, I got a bingo. You don't yell "bingo" you yell "house" so I did and won 5 lbs. the very next game I won again and was paid another 5 lbs after the bingo was verified. A few minutes later another worker came over and took my winnings away and said that I didn't yell house loud enough, therefore I wasn't a proper winner. I was horrified at this. I then got up and walked outside while my boyfriend stayed to play. While I was outside my guy asked the worker why she did what she did and couldn't provide a good enough reason to satisfy us so we left. I don't know if the bingo area is separate from the hotel itself but I wasn't happy. Also the hotels website said they had an authentic lighted disco floor like they have in the movie "Saturday night fever" and this was one of the reasons we chose this hotel because I'm a huge BeeGee fan. We looked for it but only found it through the window from the outside of the hotel. It was 9 panels of white lights on the floor. Truly not what the website picture showed and it was closed. Very disappointing. The rest of our stay we drove around the Isle and had a great time so it definitely made up for the bad parts of our stay.

"Short break"

3
13/09/2017

Spent 4 nights here. Had a superior sea view room. Strange smell in room (perhaps someone been smoking heavily). View lovely, beds comfortable, shower ok, room cleaned daily. Carpets throughout hotel looking tired. Breakfast very good and staff very helpful. Lovely views from restaurant. It was annoying that you had to pay £4 for 24 hr parking and we found ourselves rushing back to feed the meter (cash only!). Overall I think it was not really worth the £380 paid which was £100 more than other hotels on the prom. The hotel was busy because of a bridge competition. Didn't have evening meal in hotel as menu uninspiring.

"Lovely stay "

5
12/09/2017

We had two sea facing rooms which were fine 2mornings we had breakfast which was very nice the evening meals were also lovely the staff were excellent nothiñg too much trouble..... the first day there I had an infection they made an appointment for meat the lòcal doctors. The rooms were cleaned every day. I wouldn't hesitate to stay again thanks for everything

"Not worth the money"

3
11/09/2017

We stayed here for three nights over my birthday and a friend's wedding. The best thing about the hotel is the view- but this view would be the same for any hotel along the seafront. The hotel itself needs a serious facelift- very dark and dingy when you first walk in- not very welcoming. The room was ok- clean, but no better than any other premier inn or travel lodge so considering what you are paying I don't think it's worth it. Breakfast was good if you want a full English, very tasty and lots of options. Lacking a bit on the continental breakfast front. Juice glasses ridiculously small- needed to fill about 4 for a decent drink. I don't even know where you would buy glasses that small. Staff not overly friendly... when arriving at breakfast some woman checked us off then turned away and just went 'ok you can go'. Charming!

"Needs a makeover"

2
06/09/2017

A little tired dated and run down for my liking. Prices of rooms are about right for isle of man. Not a place i would recommend as i think it lacks comfort and finesse. The Chinese situated in the casino has great food but expensive otherwise the place is a mecca for pensioners who like to play bingo.

"Good location"

4
31/08/2017

The hotel is quite dated but clean and the rooms are well equipped. The restaurant was set up as a carvery, food good but service slow. Bar food excellent with large portions. Be aware car park is pay & display, if you ask at reception you can pay by card £15 for 5 days is the best option, or £4 per day.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Wonderful stay in August 2017"

5
30/08/2017

Stayed at the Best Western for 3 nights last week with my wife, young daughter and my parents. We thoroughly enjoyed our stay. The hotel is quite old and tired looking on arrival but the rooms are grand for what they need to be/what you pay. The chap on reception was OK not the most friendly and welcoming but we were able to check in an hour early at 3pm. We asked for a room near a lift for a member of our party with poor mobility and a room with a cot - both these needs were met. (I had to ask for the cot to be brought to our room as it wasnt in it when we got to our room but as I said we checked in earlier so I had no issues with this). The food is absolutely outstanding. There is a great choice for breakfast every morning and the service top notch. The same goes for the carvery dinner and Paragon bar. Our room was a sea view room on the third floor. Very clean - bed comfortable and everything refreshed every day. The view was brilliant & my 2 year old daughter loved seeing the Horse and Tram go past every so often. The hotel has a casino, spa and cinema. We sampled the casino and spa and enjoyed both. Very handy to have these resources on site. Plenty to do for couples. The walk into Douglas town centre takes about 15 minutes, we had use of a car so we only walked it once..it is a nice walk along the promenade. Positives Food. Staff in the restaurant. Spa, Casino and Cinema on-site. Wheelchair and child friendly Negatives: Tired looking - the building and rooms could do with being updated. Paid parking in the hotel car park - Guests pay for parking in the hotel carpark which is dear enough. It cost us £15 for 3 nights i think. You have the option. Reception. All in all we enjoyed our stay thoroughly and are already talking about coming back.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"mid week break"

4
27/08/2017

we did a monday to friday break with shearings,the hotel needs a bit of t.l.c. some areas a bit dated.our room was at the rear and could be a bit noisy at times,it was clean and comfortable.the food was excellent and served hot and fresh.the staff were very friendly and helpful.the one downside for me was that if the hotel had any air conditioning it definitely was'nt working whilst we were there.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Short break"

3
27/08/2017

The Hotel looks very tired outside not a welcoming view when you turn up, the reception area is very poor needs updating, a lot of the hotel is very tired in need of modernisation, our room we got on arrival was ok, we were expecting balconies but ours did not have one, and our friends that we were with one of them struggled with the long walk when you got out of the lift to the room, we requested a change of room but had to wait a day for this to happen, but they did give us rooms a bit nearer the lift and a balcony, the flush in our loo was very poor so was our friends room, you had to wait ages for something to happen,there needs to be a nice lounge where you can sit and watch the world go by as well. On a positive note the food was excellent, would we stay there again, No

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Really Good"

5
25/08/2017

Just came back after a six night stay at the Best Western. Enjoyed our stay. Staff are really friendly. The hotel is quite old looking but not a problem - not paying Ritz prices so perfectly ok. Food is very good. Breakfast had good choices and the carvery changes its menu every evening. The Paragon bar also has a menu you can order off. Our room was a sea view room on the fourth floor. Very clean - bed comfortable and everything refreshed every day. About a fifteen minute walk into Douglas town with lots of shops and cafes etc. The hotel has a casino and a swimming pool we didn't use but has bingo which was fun especially as I won the two nights we visited it ! In the grounds there is a small cinema which we went to see The film Dunkirk in - comfortable seats quite old fashioned. I would definitely use this hotel again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Short Break"

4
23/08/2017

We arrived on Friday 18th August in early afternoon. Our room was ready and the staff were very friendly. The room was clean and tidy with free Internet. Tea/Coffee facilities were available in room. Could not fault our accommodation. The room was cleaned on a daily basis. The only real complaint i had was the attitude of one of the Bar Staff when we ordered food on one of the nights, his name was Ivaylol. He was not pleasant or friendly, but the food was good. All in all great hotel for a break. The price paid i thought at least the parking onsite would have been free at the hotel. It will cost you £15 for 4 days.

"Reception area"

1
20/08/2017

The entrance/reception area carpet was the filthiest floor I have ever seen in any hotel. The furnishings were tired tatty and grubby looking. For the money it was poor value. This was built in the 60's and lacks investment for a so called 4 star it should be downgraded. I visited family staying at the hotel and as a local resident on the island was embarrassed at the state of the reception. They said the bedroom was not as bad as the reception area but badly in need of refurb.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and,we have taken the feedback you gave us to implement improvements to ensure that reception and communal areas see a high level of regular cleaning to make sure that guest satisfaction is exceeded. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Coach tour of the isle of man"

3
20/08/2017

Stayed for 5 nights on a coach tour of the island as others have stated in dire need of refurbishment although kept very very clean by housekeeping ,very friendly staff ,complimentary toiletries and coffee tea, biscuites,replenished as required Breakfast was lovely everything you could wish for and piping hot Evening dinner was very good a varied choice of starter main and deserts were lovely very tempting all staff we met were very wecoming and friendley We paid extra for a seaview which was well worth the money lovely to be able to open the balcony door for a bit of sea air We have only 2 things that could of made our stay better 1/ the balcony was covered in moss and if you ventured out on it you bought back a lot of it in to the room which was a bit messy 2/ there was no entertainment at the hotel except the casino and nightclub and this was late evening a bit of music in the bar area would have been nice but we made our own entertainment most evenings chatting to fellow guests all in all a good stay thankyou to all at the hotel

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Very good hotel, good food and friendly staff"

4
16/08/2017

This is our fourth visit to this hotel. It is ideally placed on the promenade and not too far to walk into the town centre. Previous reviews have commented on a slightly tired decor and I would agree, though point out the hotel is incredibly clean. We can live with the decor in the corridors etc as the bedrooms are fine, a good size and the sea view is lovely, book this, it's worth a couple of pounds extra! The important issues; the staff are very friendly, helpful and capable. The breakfast and evening meals are excellent, so nice we stayed in to eat every evening. A good choice of food, well cooked and good quality ingredients. We will return.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Clean but very tired!"

4
14/08/2017

Stayed here for one night this month. The room was clean but very tired and in dire need of re-refurbishment. Staff were friendly and helpful. The room we had was quite big with a sea view. Breakfast was as good as any hotel I have stayed.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Great"

5
11/08/2017

We stayed for a couple of nights in room 402 and what a room it is! We loved it the room was clean, the bed was comfy and the view from the living room was WOW! I recommend it highly. The breakfast was really nice the staff are great

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"2 night stay with grandchildren "

4
08/08/2017

Stayed 2nights with grandchildren the room was big had a king size bed a cot and sofa double bed very comfortable the cleaning staff were really nice breakfast was lovely plenty of choice the only problem we had is when we arrived ask what time the pool was open to the reception said 9 o clock so my granddaughter said oh great we got to the pool for 7 o clock and was told no children after 7 the children were very upset and was crying not a very nice start to our little break overall a nice stay

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Great Value and very clean"

5
05/08/2017

My stay exceeded what I was expecting. I cannot fault it. Yes a little out of date with the decor but that added to the charm for me. VERY clean and well presented. The cleaner around the hotel was always cleaning and polishing, and it smelt gorgeous!! And he even gave me his secret recipe for his cleaning liquid he uses! The breakfast was just awesome..wow what a selection and great value. Thank you BW

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Very comfortable and pleasant 3 night stay"

4
04/08/2017

Stayed for 3 nights with my partner, daughters and grandson. All staff with whom we came into contact were very polite and accommodating, particularly reception staff who appeared to be genuinely pleased we were staying. We arrived early so our bags were kept for us until our return and the same on our departure. The staff were most helpful in answering our questions with regards to outings we wished to take during our quick break. The rooms, deluxe seaview, without balconies, purposely booked as I did not want my Grandson on a balcony, were very roomy, with a most comfortable bed and pillows, a sofa, small table with comfy chairs and a desk. TV was small, but perfectly adequate, good sound quality and picture. Bathroom had shower over the bath, very good toiletries provided, better than some I have had in bigger and more expensive hotels. The rooms were very well cleaned each morning, housekeeping staff very friendly. The breakfasts were very good with plenty of choice on the buffet and other food available on request. We had a bar meal on the first evening and it was very nice, we chose 4 different meals and we were able to eat them as though it was Tapas style. Loved the swimming pool and very much liked the fact that times were allocated for adults only and then for everyone, we took advantage of both, with early morning adult swimming and then taking in my grandson in the afternoon. The jacuzzi was lovely as was the sauna. Very clean changing rooms. Maybe there are some areas in need of a little re-vamp as have been pointed out in other reviews, but this is minor, compared to the brilliant time we had at the hotel. We are planning another trip to the Isle of Man fairly soon and we will certainly be booking the Palace once again. Thank you to everyone for making it a good 3 night stay, only wish we could have stayed longer.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"A welcome break - value for money"

4
04/08/2017

Thought to organise a long weekend in a destination not previously visited. Hence the Isle of Mann. My son aged 16 (6'2") & my daughter 13 are not easily entertained for long periods so a weekend break is a good fit. It means two rooms and often double the expense. This hotel fitted the bill, with a pool and gym if it rained - great for sea front in good weather and walking distance of the town at a reasonable price for the offer. The bar staff are friendly and overall I have been more than satisfied. No it's not the ritz but it's value for money.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Awful room,n awful view, terrible smells and noisy aircon"

2
03/08/2017

Stayed here as part of a business trip to the Island. My employer paid the rack rate, plus breakfast and parking. The public rooms look tired, with the need for a good carpet cleaner. The Private room was of a poor standard(ROOM 206). The shower was awful and had a 1980 style shower head linked to the bottom tap( See Picture). The bedroom was directly above the kitchens and right next to the kitchen extractor fans. The smell all night was of fried food and onions. The AIrCon units added noise to the smells in what was all in all an awful experience. I will not be staying here again. On a positive the gym is fine and the breakfast was OK. I spoke to the manager on departure, It would be a fair assumption and he agreed that I was not the first person to complain about the smells and the noisy AirCon units, so why charge the top rate for the room and why not be upfront with guests before they move into a room ?

"Overall ok"

3
02/08/2017

I booked a sea view double room for a weekend away with my wife for her birthday, and was told it was one of the best rooms in the hotel. After checking in, we did indeed have a sea view, which was great, but all wooden surfaces (desk top, bedside cabinets) were covered with ingrained marks of all kinds. After some discussion with management, we were moved to a room where the surfaces had been re-furbed. We were also offered complimentary drinks, which was a nice gesture. Although it's true that the hotel is in desperate need of a full refurbishment, inside and out, the rooms are quiet, and bed comfortable, so we slept well. The breakfast is also excellent, with a lot of choice. Mostly buffet, but a lot of cooked to order options. And the restaurant staff are very helpful. I slept well, and ate well at breakfast, which for me are the most important things. I'd recommend a sea view room, and overall would say this hotel offers reasonable value for money, and is well located. If I were to return to IOM, I'd probably stay here again.

"Very impressed "

5
02/08/2017

Just home from a weeks stay with the family. On check-in our rooms were on different floors. The receptionist was able to relocate us so we on same floor. Rooms comfortable beds really good with nice fine duvet. Decent hairdryer. I did bring my own as sometimes the hairdryer aren't great. We didn't need it but there is a fan in the room. I thought the hotel had a nice character about it. We didn't eat at hotel but we did go to hotel bar a few times. Big fans blowing which was nice. The pool was fab nice to have Jacuzzi steam room and sauna in each of changing rooms. I all we were pleased with everything. Hotel staff we all lovely too. Also our safe which was free to use started playing up Phoned to reception and they were up in no time to sort it out. Great hotel will defentily be back if we come over again

"A comfortable stay with a great view and good food"

4
01/08/2017

The comfortable sea room has a large window looking out over the bay and a small balcony that catches the sun. Great breakfasts and dinner. Some of the hotel decor is a bit tired, but it used to be the top spot on the island and still has signs of its former sixties style. Good size swimming pool and car parking at reasonable rates.

"great hotel"

5
31/07/2017

Hotel is great clean tidy nice food and very good pool and health suite great location and wonderful views over the bay . hotel my be a little dated but still well worth a visit we all enjoyed our stay

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"More amusing than horrifying - but still very average. Crossroads Motel!!"

3
25/07/2017

I found the whole experience amusing rather than horrifying. In a way, how you would expect a stay at a faded seaside hotel to be. Apparently even the locals call this place 'Fawlty Towers' The check-in experience was swift but offered no information or pleasantries. Indeed, the front desk experience during my stay was largely indifferent since most of the staff seemed to be chatting and amusing themselves rather than assisting guests. The room was quite small, and the bathroom tiny, but the view of the bay was rather pleasant and mood enhancing. I would take the advice of other guests and try to avoid booking a room without a sea view. The corridor and room felt very dated and certainly hasn't had much of a refresh since the late 1980s or early 1990s. Although I didn't inspect further, the beds seemed to have blankets rather than duvets to maintain the 'retro' theme. The room had a kettle with tea, coffee, biscuits. I didn't test the WiFi but the TV offer was very basic - although it was a flat TV. Breakfast was good, some decent croissants and pastries as well as cooked breakfast and the restaurant staff were pleasant. Tried out the casino area of the hotel which was a good option for a late-night drink. The pool and spa was a nice addition with views over the bay. A reasonable size for a hotel of this size. I wanted to hate the place, it has huge room for improvement, but it was actually OK for a short trip. Front desk should be more disciplined. But generally friendly service. I'd actually consider it for a future visit.

"Stayed here at christams"

5
25/07/2017

Stayed here at christmas and have just booked again to stay again and attend a christmas party this year. The staff are amazing and the food has everything you could wish for. i would recomendthis hotel and this year have invited some friends to join us.

"Great Place great location"

5
25/07/2017

Really enjoyed this hotel and is situated in a great location. Staff very friendly and go above and beyond. The breakfast has everything that you would need. The dinners change every night and have something for every one. Will be returning in the future.

"Not Really a Palace"

3
21/07/2017

Stayed one night here and found the hotel to be totally ordinary. Not a palace. Arriving at 11 am I was too early for my room, and was rather summarily dismissed by the reception staff. Go away and come back at 4. When I did get to the room I found it to be standard and unremarkable. The hotel has a spa area which can be accessed from the bedroom area. when I went for a swim I was told that I needed to leave a deposit for my towel. How pathetic! I didn't have breakfast as I had to leave early the next day.

"Back again at our favourite Douglas hotel."

5
21/07/2017

My husband & l returned from our seventh stay at this hotel last week. When we first holidayed here in 2010, it was part of the Hilton chain. Now it has reverted to its original name and is part of the Great Western chain. This hotel is definitely the most unattractive-looking building on the Central Promenade, being built in the 1960s, but nevertheless it has a lot going for it. For starters, unlike the majority of the lovely old Regency-style hotels that grace the Promenade, the Palace Hotel has a decent-sized car park at the rear. A £4.00 per day fee has recently been introduced to curb abuse by non-resident short stay parkers. Most of the other seafront hotels rely on street parking only for their guests. The Palace is ideally situated overlooking panoramic Douglas Bay. The main entrance is at the back of the hotel and the best rooms are at the front. Do pay a little extra for a sea-facing room on any of the three floors. The rear-facing rooms overlook the car park and some are positioned directly above noisy extractor fans outside the kitchens. The staff at the hotel are mostly friendly and helpful. Some have worked there for several years and it was good to see so many familiar faces on our latest visit. If there is a queue at Reception when you check in, do be patient. Nearly all the guests are arriving from mainland Britain, either via Ronaldsway Airport or the Central Ferry Terminal, so necessarily reach the hotel at the same time. The guest bedrooms are quite snug with small en-suite bathrooms. The majority of the sea view rooms have sliding doors and little French balconies, a bonus on a hot day. Each room is equipped with a large portable fan for use during exceptionally warm periods. The Paragon Restaurant, situated on the 1st floor, has superb views across the bay. The food here is excellent with plenty of variety. The serving staff are pleasant and helpful. It may be a good idea to book a window table for your evening meal if you intend to dine at 6.00pm. We did. There are a number of interesting old photographs of the hotel and surrounding buildings for guests to look at. These are now displayed in the Reception area just inside the front door on the left. There is also a plaque giving information on the building of the Casino in 1966 and its official opening by Sean Connery, and the hotel opening the following year. Daily newspapers can be purchased nearby. There is a newsagent in a little row of shops as you turn right on leaving the car park. The horse-drawn tram will actually drop you off outside the hotel if you ask the driver at the start of your ride. The adjacent Casino is open to interested guests and there is also a Leisure & Fitness Centre, with a pool, adjoining the hotel. The hair salon, The Rainbow Room, is run by Diane, a delightful Scottish lady, and is accessed from the rear car park. Be warned - it is popular so book ahead. The salon is open every day except Tuesday & Sunday. The two of us were joined this time by our son and daughter-in-law, just for the weekend. It was their first visit to our favourite island. They flew out from Liverpool to Ronaldsway Airport late on the Friday afternoon. We met them at the airport in our car. They were very impressed with their short stay at the hotel and tell us that they intend to return next year for a longer one. We also plan to return to the Palace Casino next summer as long as a sea view room is available.

"No Air Con anywhere - The whole Hotel was so hot."

2
18/07/2017

We were at the hotel for a weekend break from London and first impressions were that it was very outdated and needed a facelift urgently. The outside is really very very poor. It is by far anything from luxurious, The rooms are very basic and we had a superior deluxe (not sure they should use this wording as it was anything but) the windows filthy inside and out - no air con anywhere and with a window only opening 2 inches it was boiling in the room as it was in the bar and most of the hotel. For some reason the bar got hotter and hotter as the evening went on and they had 2 big fans working in there but it was most uncomfortable. The bar is attached to the main dining room and not the least bit inviting, no settees or comfy chairs, no background music and very slow service with just one chap serving. There was another bar which didnt open until later but basically the same decor. The hotel is very outdated as are the rooms, a tiny wardrobe with room only for a couple of outfits, basic furniture, no mini bar or fridge, basic bathroom which was old and could do with replacing. There is a car park at the back of the hotel which was very handy and only £4 a day as a resident. The breakfast was ok, quite a lot of choice but nothing amazing. If I were visiting the IOM again I would definitely look for somewhere else to stay.

"Weekend trip"

4
17/07/2017

Hotel room with sea view ok for price paid. Breakfast good selection fresh fruit, cereals and cooked food. Second night very noisy as wedding party hsd to endure loud music until 1pm, no soundproofing evident. Then noise of guests coming to bed who all seemed to be on our floor. Otherwise very good.

"Relaxed and very enjoyable stay"

4
17/07/2017

Stayed for 6 nights in July. We had a twin room with sea views, absolutely loved this and although the balcony was tiny, it was lovely opening the patio doors and looking out at the fabulous views. Room was very clean, comfortable and well stocked daily with tea/coffee, fresh towels etc. Breakfast was beyond fabulous, buffet style and plentiful. Best porridge on the island! Evening carvery was delicious and good value. Serving staff very friendly and efficient. Presentation of lounge/bar food was excellent, although some bar staff were not overly friendly or chatty. Majority of the hotel staff were very polite, friendly and helpful. The evening manager, Luke, was particularly helpful, friendly and extremely accommodating, sorted out a misunderstanding with our room service which we were very pleased and grateful for. The swimming pool is excellent, very clean, great views and friendly staff. The only negatives would be the heat/stuffiness of the dining room and bar, badly needs open windows or air conditioning. An outside patio area for drinks/dining would be amazing. Evening entertainment or music would have been great but there was none unfortunately. A facelift to the exterior of the building is badly needed as it lets down the otherwise comfortable and clean interior. Free Wifi in bedroom, lift to all floors, taxi freephone at reception, luggage storage on arrival/departure. Would recommend this hotel to others and would most definitely stay there again. Looking forward to my next trip!

"Mixed experiences but overall enjoyable stay"

3
16/07/2017

Stayed for 3 nights in June with friends. Hotel ugly from outside and sea front entrance leads you into a dark deserted confusing lobby with no visible signage. This appears to actually be a back entrance. Once you have found the reception you realise the front entrance is around the back of the hotel, but again this is poorly signed with a car in the window so looks like you are walking into a car showroom. The car is a prize in the casino attached to the hotel - might have now been won !! Reception staff were matter of fact on booking in. We had 2 twin rooms and these were small but perfectly serviceable. Our rooms were clean with well stocked complimentary tea coffee trays and everything we needed. Bathroom was also clean but the shower was over bath and difficult to regulate temperature as hard to adjust the taps. Water pressure also low so only a trickle. The switch to change flow to bath was broken. My friend tried to have a bath but took a hour to fill with the shower head. We had booked on a room only basis as one of our party doesn't eat breakfast. This caused some confusion in the mornings as although advertised separately and individual options prices displayed the staff appeared uncertain of what to do. On our last morning the lady overseeing the service was extremely unfriendly to the point of being rude. She insisted we paid upfront which was fine but her manner was not a good advertisement for the hotel. The breakfasts were okay with plenty of choice. Food self service, tea/coffee waiter service. Serving staff friendly but not very efficient. We had no cups or cutlery on our table and had to resort to searching and then helping ourselves from the sideboard. We saw others similarly having to do the same while staff were ignoring customers as busy clearing tables and setting up for evening service. We ate in the hotel for our evening meals and again had mixed experiences. In the bar, food is average - staff helpful and friendly. In the hotel restaurant, food average, service staff okay but the carvery chef/server appeared fed up and bored. We also ate in the Chinese restaurant attached to the casino. This was excellent. Atmosphere very welcoming and cosy, service friendly and very helpful and the food was fantastic. One of the best Chinese restaurants we have ever eaten in. The casino is good fun, not intimidating and staff helpful to novices like ourselves, just don't get carried away !! The hotel pool is a good size and a very good addition. The pool and gym are open to the public and we met some very friendly locals who were members. They were extremely helpful in sharing knowledge of the island and attractions. The weather was dreadful during our stay but having the option of a swim made up for this. Overall the hotel is tired and in need of a refresh but is still comfortable. Staff are a bit of a mixed bag - some very helpful, including cleaning/domestic staff who always spoke to say good morning etc. Some a bit grumpy and not so welcoming. On check out different staff were on duty to arrival and experience much better. Friendly and accommodating. We were able to leave our bags while we had a final explore prior to catching our ferry. Despite some negatives above I would still return as good value, clean, we enjoyed the pool and casino and loved the Chinese restaurant.

"Sea front hotel - Douglas"

3
14/07/2017

Hotel needs upgrading and looks a little tired. No lounge area. There didn't seem to be enough staff e.g. On reception and the restaurant was poor in "meeting and greeting" However the staff were helpful - particularly John. There was no dedicated parking - there was a charge of £4 a day or £15 for the duration of our stay - this was not the case 3 years ago. The location of the hotel was good and the view from the rooms facing the promenade good

"Weekend away"

4
12/07/2017

Good large rooms. They allow you to keep your cycles in the room. Good food. Decent swimming pool and jacuzzi. Casino if you like a flutter. Cinema and church onsite. You have to pay £4 per day for parking though.

"Good stay"

5
12/07/2017

Nice clean comfortable hotel with everything you need to hand. Staff friendly and helpful.breakfast has all most people would expect and if not just ask and you get. All in all great place to stay. I will stay again. Location is good and at night you can play bingo or slot or visit the casino for a flutter.

"Short break"

4
09/07/2017

Stayed for five nights at beginning of July 2017. First impression of façade and lobby was hotel looked tired. However bedroom corridors and the room itself were bright and fresh. Good facilities in room and plenty of tea, coffee. milk, shampoo, body wash etc. Good towels. Had breakfast and some dinners in restaurant. Both buffet style with freshly cooked options. Food generally very good and reasonable value. Without doubt the stars of the hotel are the staff. Everyone I spoke to from chamber maids via restaurant to duty manager were friendly and helpful.

"Is it a Best Western ? service poor and bad noise"

3
09/07/2017

I stay on the Isle of Man about every 6 or 7 months, traveling with work. Every time I promise myself that I will never stay at the Palace Hotel & Sefton Hotel ( same company ) But I always end up booking them, but maybe after this last experience, I might not. I honestly think that they are "playing" on the fact that it is a beach front property in Douglas, Isle of Man. I booked two rooms with interconnecting door as I had my family with me. The rooms are indeed very tidy and clean, but would be nice with air conditioning, they are so warm, and if you open a window, you get the wife of the nearby sewerage out let ( I'm sure its not, but it smells like it ) The service is shocking, after waiting nearly 10mins at checkin, then told the parking was not included !!! ahhh!! for a best western, it should be ! the cost was £117 per night for the room, and the kids got their room half price, so total bill was £351 for two nights. Na, just not good enough to justify that prices. As I have always said to myself, never again, now I mean it, never again. The Wifi did work, as last time it was very very shocking. Only good thing was the breakfast, which was pretty good. word of warning, this is a coach party hotel, remember to get in line, as they will knock you over with the walking sticks !

"Enjoyable stay"

4
08/07/2017

Stayed here for a 6 night family break, and would definitely recommend this hotel. Pros: Friendly and professional staff Comfortable and clean rooms Great buffet breakfast, with a good selection of hot and cold items Great location on the sea front, with lovely sea views Good leisure facilities, including a pool, jacuzzi, gym and a casino Good and inexpensive bar food Cons (mostly cosmetic): Unattractive 60s concrete building No terrace or outside area for dining or drinks Lobby and foyer in desperate need of redecoration and new carpets We understand that there are plans to redevelop the site soon, which probably explains the lack of investment in the public areas. Overall, we had a fantastic stay.

"Charity Ball"

4
05/07/2017

We helped to organise a Charity Ball for Manx MSA Trust on 1st July and were delighted with the staff, food and the efficient manner in which the hotel dealt with the entire evening. The food was well presented, there was a lot of choice and was delicious. Several of our guests have commented that this was an excellent meal and we could not praise the staff enough for their efficiency. We have already booked the same venue for next year's function.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent event at our property. Your business is very important to us and we value your feedback. By telling us about your event , you are helping us deliver a superior experience for you and other events in the future.We look forward to hosting your event again next year Again thank you for taking the time to write this review

"leisure visit"

3
04/07/2017

hotel could do with some upgrade .We had a deluxe room but double glazing panel was steamed up it was obvious this had been like this for a long time not great as we paid for sea view staff and restaurant was good Swimming pool roof in poor condition and only one sun bed not good for a health club and casino had a musty damp smell which put you off eating in Chinese restaurant in casino

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"People forget this is the Isle Of Man !!!"

4
03/07/2017

We are just back from three nights here, having brought the car we had independent travel. This also meant arrival at about 10.15pm on Day One, as the ferry arrives then,(and this hotel is all of three minutes from the Sea Terminal). On arrival in our room we found that there was just ONE bath towel . . Now even if the room had been booked for one person instead of two, that person would still need a hand towel and a bathmat ! What WERE Housekeeping thinking of ? (or not thinking . . . ). Reception put it right. The room was entirely satisfactory, with tea-making facilities and a decent bathroom. Yes the balcony was small, but at least you can open the patio doors for fresh air - not always possible. Contrary to some reviews, we found the buffet breakfast to be entirely satisfactory - hot and fresh, with plenty of choice, and also cooked-to-order options as well. Service and staffing levels were excellent throughout. We chose to eat elsewhere in the evenings, and were there to see the island for the first time, so didn't use the many other on-site facilities. We found this hotel to be completely satisfactory, and those who commented about its being dated would appear to have forgotten that this is a small Victorian island, where everything is dated !!! That's what we went to see !! The steam railway, electric train and horse-drawn trams are a major attraction and the island's treasures. It's geographic location tells you not to expect brilliant weather, as it sits in between the North of England and Ireland it's unlikely to be hot !! So for us the hotel was as expected and totally satisfactory. I do agree that it is an odd construction in the middle of a row of exceptionally beautiful buildings, but this one has assets that the others will not ! (Pool, Jacuzzi, cinema, casino etc !). In a period town you can't have both without a new construction, and then it would be at odds with the island, We enjoyed our three days, but don't intend to go back as there is little more than we've already covered, but if we did - we would happily stay at the Palace again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Some good points and bad points"

3
01/07/2017

How this hotel ever came to built I will never know, talk about an eye sore on the sea front amidst all those lovely old Victorian/Edwardian Hotels. Yes it has a Casino (not that I would ever go in but the choice was there, and it has a Bingo Hall, which I would never use, but a nice lounge downstairs, overlooking the sea so you could read papers and chat with friends would be nice. It needs completely renovating and updating. Our room was basic but cannot complain about that, but our friends room overlooking the car park had a damaged "blown" window that was misty all day, also the shower did not work properly and a maintenance man did come to fix it but still not very good. I do not think this room should be used at all.Also found our room very hot and had to put fan on most nights although the weather was not very hot. However, the staff are lovely, friendly and helpful. Our thanks to Luke who tried to sort things out for us and our thanks to the dining room staff who went out of their way to help and we managed to have a laugh and joke with them all. I see some reviews complaining about the food but we found the food very appetizing and plentiful.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Functional but perfectly acceptable hotel"

4
01/07/2017

Stayed here for 4 nights, in sea-view rooms on the 3rd floor. The outside is a functional concrete cube, much smarter on the inside than out. Although it's a few hundred yards from Douglas town centre (10-15 minutes walk), it is well served by buses and the horse drawn tram service. The start of the Manx Electric Railway is a similar distance away, in the other direction. The rooms were spotlessly clean, albeit on the small side, with full size TV, well stocked tea and coffee making facilities, comfortable beds and decent free Wifi. The bathroom was also small, with over the bath shower, with great water pressure and near immediate hot water. All floors are served by lifts, although they don't seem to go down to the Prom level..unless you call them...from the Prom level! This will leave you with a walk down a flight of stairs, or down a ramp to the reception area then across the car park and down a slope..just something to bear in mind for those of restricted mobility. We weren't able to get a room with a walk-in shower and the 'balcony' (which is only about a foot deep) could only be reached by stepping over a ledge. However, an inflatable bath chair was available. Breakfast in the hotel was first class, with plenty of hot and cold food served buffet style. Wide choice of fresh fruit and juices, cold meats and cheese, with a well stocked hot buffet, regularly topped out and kept at a decent temperature. Other dishes were available on request, although the smell of kippers from the kitchen might not be everyone's favourite. Waiting staff were friendly and attentive. There's also a restaurant and bar on site (the Paragon), serving very good food, with drinks and bar meals well priced and generous.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Holiday "

3
26/06/2017

Clean basic. Nice rooms. Nice pool, jacuzzi and gym. Probably needs. a refurbishment but staff very helpful and patient with difficult customers...as we experienced in the bar. Not very busy for June but none of the island was. As long as you don't mind basic it's fine.

"1960's office block"

2
25/06/2017

Just spent a 2 night weekend here and I'll start with the one positive first - the hotel was clean, absolutely no complaints about the standard of cleanliness both in our room and the rest of the hotel. Now for the rest of my review, oh dear sums it up I'm afraid. I knew what to expect really after reading all the previous reviews, the overriding sentiment seems to be that people suggest that the hotel is old and tired and desperately needs upgrading. To be brutally honest, there's no way the hotel chain will ever spend the amount of money it would need to upgrade it, as it simply wouldn't be worth the amount it would need to drag it into the 21st century. The only answer is to demolish it. Its pretty much an eyesore anyway. We had a double room at the back overlooking the rear car park. Not to be recommended, really small and very hot. If you have the window open then you are disturbed by the noise people make as they are leaving in cars at 2.30 - 3.00am. There is an electric fan in the room, which we were grateful for. The bathroom was quite spacious, the shower wasn't brilliant. We had breakfast each morning but only had one evening meal which was in the chinese restaurant in the casino - food in both breakfast buffet and chinese was not of a very good standard. Overall, not a hotel to be recommended, not really anything good to say about it apart from the staff did their best and in the main were friendly and helpful, and as I've already mentioned there was a good standard of cleanliness.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Good Hotel with lots of facilities"

4
24/06/2017

This hotel has so much potential to be a great hotel: it has beach front views and walking distance to Douglas City Centre passed the hotel named after the late Sir Norman Wisdom Transport is close- bus, train, horse carriage plus taxis are readily ordered and reliable. The staff where helpful but like all in this industry they change week by week which results in happy and unhappy and not helpful ll. The food is average due to buffet style and services is good or bad dependant on staff on dutiy.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Tired and old"

2
13/06/2017

This hotel has so much potential to be a great motel: it has beach front views and walking distance to Douglas CBD. Transport is close- bus, train, horse carriage plus taxis are readily ordered and reliable. The staff however are unhappy and not helpful at all. The food is below average and services are rushed.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Honeymoon TT"

4
05/06/2017

We stayed here last year during the TT for our honeymoon. The hotel knew that we were on our honeymoon and even though it was their busiest week, they still managed to give us a seaview room and gifts of wine etc were left for us. We only ate breakfast here but it was plentiful and kept us going all day. This hotel is perfect for the TT, although the main grandstand area is up a very steep hill (about a 15 minute hike from the main promenade

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"In a time warp, looking very tired"

3
05/06/2017

The room view was nice, over looking the bay but I do expect dirty glasses to be removed when the room is serviced. The notice on the balcony window advises you to lock it when going out, hard to do if there is no lock. The shower does not have a thermostat so when other people use the water it can change to extremely cold or hot. Do not understand why in this day of linked systems the Palace still relying on lists, that are inaccurate, with highlighted details to show who has an account causing embarrassment to guests and staff. Disappointing to note a variety of stains on the wall next to the still room door and paint splashed over the bench seating, it makes one wonder about the state of other areas you can not see and hygiene in general.

"3 monthly stay"

5
04/06/2017

We have stayed here last weekend and had a great time again. We have stayed at the Palace every 3 months since sept 2014 and have enjoyed everytime. Sure if you want to be critical the hotel is a bit worn in pkaces but so are we! The sea facing room with balcony is our favourite, don't go for the kingsize bed room as you don't get the balcony on small window that opens slightly. The double bedded room has patio door and small balcony overlooking promenade and beach. The staff are great, food good, location awesome. Have booked for sept and December. Andy and The Dragon.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"great location but needs modernising"

4
03/06/2017

Stayed here for 3 nights as part of a business trip, the staff were very friendly and the food at the hotel was great, my room faced out on to the promenade and seafront with a great view to wake up to every morning and the room was very large with all the amenities i would expect, good WIFI tea/coffee and flat screen tv. The bed was large and very comfortable and there was no issues with noise as the room is outward facing on to the promenade. The only real issue is that the decor of the hotel is looking a bit tired and in need of being brought up to modern standards but that's just me being picky overall it was everything i needed for a short stay.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Exceptional Views"

4
31/05/2017

We stayed two nights. Professional, friendly, front desk staff. Older hotel, needs updating, the rooms were clean. The casino, gym, we did not use. Learned massages are available check with the front desk. Try to get a room with a sea view 3rd or 4th floors. Housekeeper David was extremely busy turning over rooms, Tuesday 5/30/17 3rd floor, my husband asked him for an item. David could have said I am busy, I will help you later, no he stopped what he was doing to help my husband. David was very professional and extremely helpful. I would stay at this hotel again, because of David.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Not Bad"

3
28/05/2017

Clean & comfortable, but rather dated. Felt it had not changed from the 80's. Good breakfasts in pleasant dining room overlooking promenade One major criticism choice of beer in the bar. When in the Isle of Man I expect to be offered the local Okells beers & NOT Sam Smiths.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

" Great views and location"

3
26/05/2017

The staff here were lovely and was only in the room for a few hours relaxing before bed as I was over here working. The hotel is a little bit dated and rooms are small but if you are only using it as a base then it's great. I had a sea view room which was lovely opening the doors in the morning and getting a sea breeze into the room. For the price of the room, I can not complain.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"so much fun"

4
25/05/2017

I booked into this hotel as I was only on the island for a day and fancied going to the casino that night. The reception was excellent, fast courteous and easy. The food good enough. The casino was pitched just right for the occasional gambler such as myself, neat and tidy without being over the top. The atmosphere was friendly whilst being professional. Best of all I paid for the whole trip. It would still of been good fun if I had lost.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"great couple days"

4
23/05/2017

stayed fri til tues hotel very run down and old now but still enjoyed my stay ! breakfast great plenty variety,staff very friendly too .Room very small but comfortable everything you need i loved the slots irish lady manager very friendly very welcoming i would return to the palace

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Hotel"

4
23/05/2017

Read some of previous reviews before booking this hotel and booked. Had a really nice room overlooking the seafront with a balcony I was well impressed. Staff really pleasant. From looking at hotel from outside look like a much needed overall paint job refurbish needed soon.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Bingo Night"

3
22/05/2017

I booked a room here for me and my mum for her mothers day treat and to take her to Bingo! so thought why not have an overnight instead of travelling back late at night to the north of the Island. Reception area is lovely and welcoming the hotel has a small casino room with a lovely Chinese restaurant inside. The bar area is quite large and was nice to sit and have a drink looking out at the beach opposite the hotel. We went to our room which was very basic the two single beds were not very comfortable and they actually moved across the floor when you sat on them because of the wheels on the bottom of the bed! it was actually quite funny when my mum took off! our view wasn't so nice as the beach side we just had the car park at the back of the hotel so if you book here I suggest asking about a room with a beach view as the back of the hotel is not that picturesque!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good Stay"

4
21/05/2017

This hotel regularly hosts black tie dinners, but does not have the facility to hang a long dress. I had to hang mine over the mirror edge. We were in the a room facing the entrance and over the airconditioners, so it was a bit noisy. But other than this, no complaints. The food was good the service maybe a little slow to start off, but after that excellent. They had a wine my husband and I enjoy, so even better. When I needed help from a staff member regarding the wifi, he very quickly sorted it out for me. Thanks very much. I would recommend this hotel to anyone.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Comfortable business trip - now in my seventh year at this hotel"

4
18/05/2017

This was a three night stay on a dinner bed and breakfast rate booked via steampacketholidays.com. I had previously been critical of this hotel associated with the restaurant but can honestly say that it was very enjoyable. Breakfast was a wide assortment of cold items as well as hot buffet selection. Items ordered from the kitchen included kippers which must be included when staying on the Island! Kippers were well grilled and tasty. Moving on to dinner: a good selection of cold starters from fish to salads and cold meats. If i could be critical this could be varied from day to day... Hot carvery style choices were tasty, hot and varied. Desserts wer nice and would have added inches to your wasteline! I could comment that the cheese could benefit from being moved from the chiller cabinet as to be at its best it should be at room temperature for serving. it could live in the 'open' salad cabinet to prevent it from being too cold? I am being very picky but that how I am. The restaurant team were youthful, very attentive and worked well as a team. You tend to make observations when you are sat on your own like a lemon! Seriously It was a pleasant experience to observe the efficiency of the waiting staff. A number of residents were elderly and needed help and more attention which was given without hesitation and with a genuine smile and concern. Nice to see. Rooms are clean, tidy well appointed and serviced well. Thats it. Nice one Palace I shall stay here again.

"Could do better."

3
18/05/2017

What can I say, staying for two nights paid in full, with best western reward card, the greeting by reception could do with looking at, as felt not really bothered with us. Then had to pay for car parking (just a card written out by hotel) The room superior sea view (great view) the room for two people a little small, possibly one of the smallest toilets in a room we have had in a long time my knees just fitted in between the bath and toilet. Wanted a drink in the bar, this was almost in the restaurant! with the cooking smell to go with it! So walked out. On the plus side a meal in the Chinese restaurant in the hotel was very good. Second day breakfast very nice but told where to sit then ignored, strange place to put cold drinks where they are my wife is quite small could not reach over to get them. Looks like a nice pool but once again staff looked at us as we should have not have been there and talked to my wife with a impersonal way as they did not want her there. To cap things on a nice day out, the toilet in the room would not flush, fortunately when I reported it I saw the maintenance man, who said it was very common it took him just a few seconds to remove back panel in the hall way and fix it(a really nice guy and helpful) As for the bed! B..hard the hotel should look at other hotels to adverts and bite the bullet.. This review sounds as we just grumpy people but if you look at my other reports we always give a honest opinion.

"Tired"

3
18/05/2017

I stayed here one night on a business trip. The hotel is located on the seafront boulevard. First impression was not great. The main entrance is at the back of the hotel in the carpark. The building looks incredibly tired, tatty and dated....probably 70s era. On entering the foyer, there is a noticeable musty smell that permeates the entire building. Quite unpleasant. The decor looks worn. The check in was non eventful. My room was a sea view room. The view was lovely but the windows were thoroughly dirty and there was some strange condensation in between the double glazing...it gave a really damp and mouldy feel. The bedroom was a little tired and the bed was not very comfortable. I woke up with a sore back. All in all for the price paid I was disappointed. This hotel has seen better days. I popped my head into the casino during the evening to see if Wayne Rooney was blowing £500,000on the Roulette wheel....the place was dead...just an elderly couple wistfully losing their meagre savings.

"Birthday weekend"

5
17/05/2017

Wonderful sea view room with balcony, spa pool steam room sauna and jacuzzi. Chinese restaurant and bar very nice , staff very helpful when asked about places to go and visit . Get a day explorer ticket so u can travel on the bus - steam train - electric trams and even horse drawn trams on the sea front

"Adequate but very dated and shabby."

3
17/05/2017

Stayed here for three nights when completing the IOM coast path with 9 others. This is not our usual sort of hotel as we would tend to choose something smaller and more personal and characterful. On the positive side staff were always friendly, efficient and professional and breakfasts were excellent. The dining room has a wonderful sea view, but our rooms which overlooked a scruffy car park were small, hot and very noisy with the windows open. The reception area which gives access to a casino and nightclub were dark, ugly and unpleasant. This hotel seems to be in need of a major revamp or rebuild!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Needs update"

3
09/05/2017

The location is good, right on the promenade, and Douglas is a good choice as a base to explore all the island. The rooms themselves were OK. The beds were comfortable, albeit with crunchy, noisy springs. The sheets and towels were clean, toiletries supplied, hairdryer, TV, etc., and in the closet, an ironing board and iron, safe, and a fan for the hot weather. The bathroom needs a re-jig, as the toilet is too close to the bath, resulting in stubbing your toes while you're on the loo; I have dodgy knees that don't bend more than 90 degrees, so uncomfortable. Also wouldn't be good for anyone with exceptionally big feet, long legs, or both, unless you could manage to dangle your knees over the edge of the bath. The extractor fan wasn't working in the bathroom, so we had to put up with a bit of fog there as it was a bank holiday weekend and we left before they could get it fixed. There is free Wifi, but it seems very slow and we often got disconnected and had to go back through the process of signing in, so probably not good if you need reliable internet use. The staff were friendly and attentive, but the communal areas around the lobby, reception, restaurant, lifts, etc., were very dark and depressing, with old, dingy carpets, dark wood, etc. It definitely needs a refurb and brightening up in that area. I would give it four stars if that upgrade were accomplished.

"Good location, value for money"

4
09/05/2017

Spent 3 night here at a good rate. Arrived on the island late morning and the hotel allowed us to check in shortly after midday which was great. It's clean and comfortable and exactly what you'd expect from Best Western. Yes, it may be a little tired in places and in need of modernisation but it serves a purpose. Good location centre of the prom. Bus and horse tram stops outside. Lovely sea views. Can be noisy if you're a light sleeper (sea and road noise) it didn't bother us and we had a lovely stay. Staff generally polite and friendly. Housekeeping staff on 4th floor particularly deserve a mention for being happy and helpful.

"Customer service "

4
08/05/2017

The staff were very helpful. We needed to get our luggage taxied to us as the train was delayed. Nothing was too much bother. The hotel could do with a refresh of reception, but the staff makeup for that.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Brilliant"

5
06/05/2017

Spent three nights here and loved the hotel. First impression when entering from seafront sea level is a bit seedy but once in the main hotel everything is fabulous. Was able to check in early, my sea view room with balcony was fabulous and the leisure club facilities and breakfast first class. Staff were really helpful and the location perfect. I'd return to the Isle of Man just to stay here.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good Hotel"

4
04/05/2017

I e-mailed a couple of questions to reception before we went and they were answered more or less immediately. Hotel was very clean. Twin room a good size with sea view. Only went to the casino for a few minutes so can't comment - not a gambler. Maid service excellent. Hotel charges £4 a day to park in car park which is reasonable but we managed to park easily outside the hotel on the road for nothing. The carvery was disappointing on Sunday only one choice of meat which was turkey. The vegetables were mixed together to help yourself to whereas most carveries serve each vegetable separately. One minor quibble was that the iron supplied in the room was not a steam iron. Stayed for four nights and overall had a lovely stay. The hotel is in a very good central location. Would recommend.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"A good hotel"

4
29/04/2017

The hotel is my favourite 'go to hotel' on the island and in my opinion is still the best on the island. Although it is showing it's age in places and needs a lock of paint here and there the rooms are spotlessly clean and alfreddo (sp?) our housekeeper was very friendly and Efficient and we came back to a well cleaned room each day -complete with restocked refreshment tray and new bathroom toiletries (a little detail which is often overlooked in some hotels in the rush to get things cleaned) the food in the bar and restaurant is amazing so well done to the chef and, you can't be bored in the hotel as it has a nightclub,bingo hall downstairs and fully functional casino upstairs as well as a leisure club and pool. If none of that suits then the front facing rooms with balconies are excellent for sipping a glass of wine and watching the tide come in. I only have two niggles-the £2 towel deposit (meaning that I have to bring three pound coins downstairs with me-why not just take the room key as a deposit if it's really needed) and the fact that the receptionist did not acknowledge my best western diamond membership and offer a room upgrade but these are small details

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Perfect location in Douglas"

4
29/04/2017

My sister and I have just returned from a three night stay in the Palace Hotel. This was booked for me as a surprise 70th Birthday present by my sister . The last time we were on the island we were young teenagers on holiday with our parents. Our recollections of the island were not clear but we both had our own special memories of the Villa Marina on the promenade and the Ivy Benson Band. The Palace Hotel was chosen particularly due to its excellent location as well as the fact that it has a good sized indoor pool and, of course, it houses the only casino on the island. I took advantage of the indoor pool every morning and, although I am not a gambler, I enjoyed a flutter at the Black Jack table and the young man who had just come on duty as the Dealer at 7pm was happy to show me the ropes. We were on a Bed & Breakfast rate and the breakfast could not be faulted. Plenty of cereals, fresh fruit, yoghurts, pastries and the hot buffet choices catered for everyone. Waiter service for tea and coffee and clearing tables efficiently. Our Superior twin bedded room was a good size and had sliding doors onto a small balcony on which you could stand and take in some fresh air and enjoy the beautiful view. At night the promenade is lit up with fairy lights so I would highly recommend a sea facing room. All the reception staff were very friendly and a special mention to Barrie for helping me with my mobile phone top up, phoning for taxis etc. I did mention to Barrie that I had enjoyed my stay at the hotel, loved the island so much that I would return in September with my husband as a special treat for his 70th !! So I will be contacting the hotel in the coming weeks to make a firm booking for dates in September.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to seeing you angain in September Again thank you for taking the time to write this review

"Beautiful"

4
27/04/2017

After a little mix up of rooms and having to wait a while to get one, we got 2 sea view rooms with small balconys but the views were amazing. That (and the good company) Really made my holiday. The hotel itself could do with a bit of modernising but clean enough and staff in reception and bars and pool very helpful. However the casino staff could do with a lesson on smiling and mannerisms as they were not very welcoming and made you feel as you shouldn't be there. Music in the bar was same man the both nights we stayed and could have done with something different and also could do with updated this area. We didn't eat in the hotel so don't know what the food was like. Overall had a wonderful time and very satisfied but if was given s room without sea view would have been a different story.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Pleasant Stay"

4
26/04/2017

Stayed here for two nights whilst on the island for business. 5 minutes from ferry port and on the promenade Rooms large and comfortable although nearing some decoration work Used leisure club for swim and sauna, although the pool was quite shallow and small found that it was enough Couldn't fault breakfast although got quite busy as you would expect around 8am Great location and reasonable price Will stay here again if can get the right deal

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Terrible"

1
24/04/2017

Atmosphere awful Food from carvery very average and service dull and unprofessional Service generally shocking to point of being rude Had meal with my Dad but asked if we want to be billed separately .....why? Will I be back......no

"Good food but room and leisure club a bit tired"

3
22/04/2017

Stayed on a Saturday night we were rather disappointed by the view as although we paid extra to upgrade to a sea view there was a vast expense of unsightly flat, felt roof littered with bits of rubbish right in front of the window, the sea beyond that. The sleep quality was not great as other guests kept arriving at their rooms all through the night, making noise in the corridor and running taps, and banging doors. There must have been an airlock in the water pipes as they were very noisy making a noise like drums. The staff were very polite and helpful. The quality and variety of food was exceptional for both the evening meal and breakfast. The health club was shabby with mound patches and peeling paint on the ceiling.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Terrrrible"

1
20/04/2017

I rang about booking a twin room to attend the IOM Health Department to provide legal training, explaining I needed a room which I could access in my wheelchair, and was assured that all twin rooms were accessible for wheelchairs. I then having had my booking to provide the training confirmed booked via the website a twin rom for 19/04/17 to 22/04/17. I arrived and was disappointed to note that there was no wheelchair entrance with powered door and that the reception staff seemed to belief watching my carer and I struggle through the door with our bags and the wheelchair was a spectator sport. Book-in went well but I am accustomed to basic manners which were lacking and given the keys to room 240, the problem was that a standard 16 inch seat wheelchair couldn't get into the room, the narrow corridor into the room was blocked by furniture and the wall. I couldn't get into the room, so my career called reception from our room, after ten minutes of trying we gave up and called reservations to then get a voicemail message. So feeling slightly embarrassed we returned to the enigmatic (sarcasm) reception staff to explain the problem. First I was told that the hotel had NO accessible rooms (I would say better amend the website advertising these then!), and that bigger rooms with sea views were available at an increase in cost, I viewed these rooms and found one (sea view twin) that I could access, however that would be at a cost, again no please or thank you, so I asked to speak to the manager. The manager attended after a few minutes and explained that, apparently the twin rooms which fit my wheelchair are £10 more per night amazing! Then when I dared to explain disability rights the manager told me that IOM don't have a disability discrimination act, unfortunately I had to research this for my assignment and the IOMDDA2006 is in force, with transitional relief but a change of room would probably be seen to be covered under the second mandate (in force since December 2016) Manager returned a little sheepish and conceded that the room would be changed at no charge, but then said the hotel was an M1 under law and exempt from elements of disability discrimination law, forget customer service! I have been left with the impression that Best Western need to improve customer service training, provide more than is minimal by law and treat individuals with respect and dignity as all the above was discussed in an open area including toilet issues! Not great service, terrible attitude, rude staff (except for dining room staff who are great), room was basic and not cleaned properly Dr Paul Couldrey LLB, LLM

PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for your review, I am pleased that we have now resolved this when i came to see you in your hotel room. Again if you need anything else during your stay please just contact me. Gareth Capper General Manager

"Great location"

4
19/04/2017

This hotel is in a great location, great views of the bay. It has a lovely pool & steam room, sauna a little on the small side. Cafe over looking the bay attached to the pool area. Rooms are a little dated and in need of a refurb, however they are still ok. Rooms are very hot and no temperature control in the room. Plenty of choice at the buffet style breakfast. Downside, taxi drop off area at back of the hotel, can be very noisy for the rooms at the back of the hotel. All the staff are great, lovely and friendly. Casino not a frequent visitor to casinos however made to feel welcome. Bingo also on offer and beginners welcome. Would definitely stay here again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Time for an update"

3
19/04/2017

I stayed in this hotel about 8 years ago when attending a wedding, and although it is now owned by a different company it seems nothing has changed. The decor is tired and dated, the carpets could do with a really good clean. The car park is basically many, many potholes all connected. We had booked a sea view room, the bed was comfortable but again the decor and furnishings very dated, with torn carpet. The bathroom was far too small to be functional really. Tea and coffee were provided, but oddly no teaspoon so I had to mix my coffee with my toothbrush. Tea and coffee were replenished for our second night, but still no teaspoons, how very odd. We were going to use the leisure facilities but when enquiring about the sauna my husband was told it was in the mens changing room which put me off. Breakfast had a really nice selection, good service for tea and coffee. One thing I can say was all the staff were really friendly and nice all around the hotel, which saved the visit somewhat. On Sunday we booked lunch for 5 people and the spread was amazing, I don't know if its done like this every week or just because it was Easter, but the selection and freshness of the food was great, well done to the chefs. The only slight downside to this was that when I booked I was not told it was a set price 3 course lunch, at almost £26 per head. We had 2 elderly relatives with us who both wanted only 1 course so it made the lunch very expensive. Has we known about this when booing we may well have decided to go elsewhere. In summary, lovely staff, good food, but the decor and general feel of the place really lets it down for the price.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Okay"

3
18/04/2017

Came here with my fiancé and my daughter and the staff were great especially Veronica and Kwame. But the hotel is just dated the room did not have a clean feel about it not sure if it was the carpets or that it was very mis matched furniture wise. Just didn't feel fresh. We had breakfast every day and the selection was fantastic they even cooked extras if you ordered them, but the quality of some of the food was not as fantastic. We used the hotels spa and it could really do with a uplift! I think if the hotel had some money put into upgrading it it would be a top top hotel as they already have a great foundation with the staff they have!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"awful do not go"

1
18/04/2017

So rude and unhelpful your on Holiday looking to enjoy yourself in which case don't go here unless you're willing to be humiliated and embarrassed by rude unhelpful staff who shouldn't be there if they don't want to help you

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Weekend visit"

5
11/04/2017

Would definitely stay here again, lovely clean room. Comfortable beds. Great view . the staff were very helpful. The breakfast was lovely with plenty to choose from. We stayed for Sunday lunch and were very impressed by all the choice for starters. I had the roast lamb carvery which I really enjoyed. The food was beautiful and we loved all the choices of desserts too. I couldn't fault this hotel and would definitely recommend it. Loved the view from the room too.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Best western casino hotel"

4
11/04/2017

We stayed here for several nights. We stayed in a standard double it was clean and of an average size. Bed was really comfortable and sheets were white and crisp. Bathroom was clean. Only downside some of the furniture was marked could do with replacing . Breakfast was really good plenty of choice and even did seperate items sure has kippers poached eggs and specialty teas . Hotel staff very helpful and pleasant bars and running room were very clean nice view from running room over looking sea . We went to the spa nice clean areas pool was of a good size and was very clean. Nice Jacuzzi steam room and sauna with a good size gym . Very friendly and helpful staff over all very enjoyable stay would book again .

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Did the job"

4
09/04/2017

Friendly staff, very clean hotel. No complaints other than being woken up two nights running by the shouting and swearing going on outside. Probably visitors to the casino? We visited the casino and found it small and friendly. It was an enjoyable stay

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Decent hotel"

3
08/04/2017

Stayed at this hotel during a recent business trip to the Isle of Man. Breakfast was good and I can recommend the poached eggs. Check in was good, wifi is free along with parking. Rooms were a little tired and the bath / shower was quite small.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Nice hotel and casino"

4
06/04/2017

Quite nice hotel large room with great sea view the casino was very nice and friendly the Chinese restaurant inside the casino served brilliant food at a reasonable price great service and really helpful and friendly lad the only couple of thinks I didn't like is that they charge £4 a day parking when I am paying £92 pound per night and spending loads at the casino and bars also I like to have a bath but they had made the tap so it only works as a shower so I had to fill the bath by removing shower head the room service was brilliant all in all a good hotel that I would recommend

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"The SHINING"

3
25/11/2016

Really nice welcome receptionist couldn't of been nicer, although as my header states!! Creepy and dated, the iron and ironing board were older than me!! Needed to have He-Mans finger to flush the toilet, the menu didn't excite me so ate out each night!! Breakfast was average, although the view in the morning was amazing, wouldn't choose to stay here again, although if on a budget it's worth it x

"Over nighter"

3
20/11/2016

The Palace Hotel in Douglas is a nice hotel its reasonably priced and the rooms are clean and comfortable. I have 1 minor gripe and that was I was in a Twin room and the bed was small (single) and the mattress was like a bouncy castle, other than that the room was of a good standard. A good thing WIFI is free and in all rooms. Breakfast was a buffet help yourself 1 gripe the waiting staff took a long time to ask if we wanted tea or coffee but when they did the drinks came quick. The main reason for the visit was to go to the Casino which was part of the hotel - It had the standard table games and roulette and slot machines. 1 gripe the slots paid out coins, it would be better to have a voucher ticket to take to the cash desk for pay outs. The table games were good and staff knew how to manage them. worth saying here.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Clean, friendly but in need of modernisation"

3
17/11/2016

The staff here are great, friendly and efficient and will do all they can to make your stay pleasant. It is reasonably priced, the rooms are fairly spacious and clean although the bathrooms are quite small. Plus location is excellent and facilities are good: free WiFi throughout, the health centre is worth a visit and the bar, restaurant and casino are all good facilities. However there is a sense of 'tiredness' about the whole place, from the single glazing through to the dated décor and aged lifts. This place would benefit greatly from some modernisation, but in the meantime you'll have a perfectly comfortable stay and will be well looked after by everyone here - just make sure you get a sea view otherwise you'll be looking at a construction site.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Amazing food "

5
14/11/2016

The best western on the isle of man is amazing, we just poped in for drink and never looked back. We went everyday for tea as the food was out of this world, the staff couldn't do enough for you . We had a table overlooking the sea wow. Nead less to say we are going back but stayed in the hotel this time.carnt wait !!!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Staff were good, hotel needs updating."

3
09/11/2016

Stayed here for two nights on business in Nov 2016. would have given 4 marks but disappointed that neither myself or my colleague were offered an upgrade to a sea view room even though we were told on check in that the hotel was very quiet. it would have been a nice gesture. The room was ok, nice and clean. The leisure centre was very good with good facilities and a good size pool. Breakfast was also good, good choice of cereals, cooked and fresh fruit. I also ate in the bar one lunchtime and early evening and the food was good quality. There is a good likely hood that i will have to return to the island and i would consider staying here again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Great hotel in Douglas"

4
07/11/2016

The room was clean, and a decent size and a fantastic sea-view. We had an awesome breakfast, not over cooked, not sat there going dry. The staff were friendly and helpful. The location was perfect for a night in Douglas or a trip to Laxey or Ramsey. Also situated minutes from the ferry port making it easy to find on departure and easy to get to the port when leaving the island.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Mr Paul powell"

5
06/11/2016

Excellent hotel excellent staff room excellent food out of this world also if u want a taxi booked get a taxi firm called a1 swimming pool lovely right on the front of prom bus stop right outside of hotel yea defo going back again next year ??????

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Family visit"

3
04/11/2016

Stayed 4 nights, very friendly and efficient staff at check in. Room comfortable, sea view, needs a little update. Breakfast was fine, plenty of choice. Situated central promenade so 10 to 15 minute walk to town centre/shopping area. Nightclub and casino situated in the building,but we did not here any late night revelling or music, we where situated on the 4 th floor , also very little noise from traffic using the promenade.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Excellent!"

5
03/11/2016

Good room on 4th floor with amazing sea views..well kitted out, decent size good shower.....spectacular sunrise...well worth paying extra for! Superb breakfast all you need, including croissants! Helpful staff. Close to attractions this is a good base. Happy to pay the parking charge, plenty of spaces.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"On the decline"

2
01/11/2016

I've stayed at this hotel now twice a year for the past six. Unfortunately this will probably be the last. It could really do with a make over as the rooms and hallways are looking dated and have that musty smell a lot of hotels get. The bedroom I had faced onto the car park. Which wouldn't of been that bad if I didn't have youths in there cars late at night parked under my window making a noise. The bed was the most uncomfortable I've ever laid on. The heating had a mind of its own. It also wasn't v clean. There was someone else's personal towel hung up on the back of the bathroom door, with a coat hanger. A wine glass on the floor next to the bed and some crumbs on the floor. Breakfast was pretty good, good choice. I ate in the bar a couple of times and I couldn't fault what I had. There is a casino which now has a Chinese restaurant with it. The staff were pleasant and mostly helpful. Other than asking one of them where the nearest place to watch the football on tv. She told me jaks in town 20min walk. So went there, got back fancied one last drink so went into the casino and they had sky sports on the TVs,s ! Going to try elsewhere next year.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have opened an investigation with housekeeping concerning the cleanliness of your room as this is unacceptable and i believe action to be necessary, to prevent similar situation occurring in the future. Again i exstend my aploghies and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Autumnal Holiday "

4
01/11/2016

Very clean very nice hotel, worth getting a balcony for view over harbour / Douglas front. Breakfast hearty if a little costly, car(bike) parking, and only a short walk to town centre .not the most attract building from outside but don't let that put you off. Very good value for money and staff excellent.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Once upon a time this was the place to stay in Douglas. Now, alas, its tired and requires major surgery."

3
31/10/2016

When, many moons ago, this was part of the Hilton group it was a very nice place to stay. Now sadly it isn't. Our rooms had a splendid view of the rear car park even though some of the sea view rooms were vacant. Not only that, The air conditioning extractor fan assemblies were directly below our windows, also some waste bins. The smells and the noise meant we had to close the windows whilst in the rooms. The noise levels from the departing casino clientele at night was even more appalling. I have to say that the rooms were clean and the housekeepers cheerful and polite. Two more things. The fire alarms triggered at 02.30 hrs on Sunday morning. Stood in the carpark surrounded by boozed up casino losers.......nice one! And lastly why do they add insult to injury and charge residents to use the carpark? Best Westerns are usually ok, Unfortunately not this one. By the way its £13.00p for a really mediocre breakfast.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Weekend of coastal walking"

4
31/10/2016

This hotel is ideally situated on the promenade about a 25 minute bus journey from the airport. Buses from and to the airport, run about every 20 minutes. Unfortunately check in runs from 4pm, I arrived early, but by 3pm my room was ready. Check in process went very smoothly indeed. I was on the second floor in room 206, there is a lift, but I found it quicker to take the stairs. The room is small, but very compact, and faces the wooded area behind the hotel. The flat screen TV could do with updating, as there are many more digital channels on offer now, and BBC3 could be taken off the list, as it no longer operates. I have to say, the bed and pillows produced the best nights sleep, I've ever had in a hotel - the mattress is firm, and the pillows , while soft, bounce back to the original shape after sleeping on them. The room is very quite, and made for a good nights sleep. The bath is quite small, well for me anyway at 6ft 2, but the bath fills quite quickly, there is a shower if you prefer. The aminities are ok, although very strange tops on them, you have to pull off first..The toilet requires a very strong thumb to operate the flush. In the room itself, tea, coffee, milk, sugar, and cadbury's to chocolate is provided. Breakfast is served from 0700 - 1100, and from 0730 on Sunday. The price at £12.95 is a bit steep, but I found an excellent choice on offer in the buffet, and you can place an order for additional items not featured there. The swimming pool is very impressive, its a refundable £1 for the locker, and £2 refundable for a towel. The pool and gym is open to non residents to - the hours are 0700 - 2200. The wifi is free, all over the hotel, and I found very strong. There was a fire alarm drill on Sunday morning at 0130 - as there has to be by law, once a year - but this was operated very smoothly, and guests were allowed back into the hotel after about 15 minutes. All in all a great place for a weekend away, and only 5 minute walk into the city centre, where you can catch buses to most places on the island.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Comfortable but average hotel."

4
29/10/2016

Very noisy first night when casino or night club emptied as our room overlooked car park. Rest of the week no complaints. Bed comfortable. Nice continental breakfast. Staff very pleasant. Husband made use of sauna and pool every evening. Good base for exploring IOM. They charged us £15 for a weeks parking permit

"Really good hotel, for all the family, spoilt by some of its clientele."

3
27/10/2016

There were some brilliant aspects to staying at the Palace - friendly, helpful staff and the food both spot on. Our well kept rooms were decent enough also and the sea views we pre-booked were breathtaking. I guess one the hotel's attractions, the casino, is also one of its downsides, for us anyway. We stayed for 4 nights and every night I was woken by noise in the corridors in the early hours of the morning. This was exacerbated on the last two nights by the residents of the room next door, which had a connecting door, from one of them vomiting (pretty sure it wasn't anything they ate!) to shouting loudly - it was way too much, especially on the last night with an early start the next day to catch the ferry. Come on people! Have fun, but equally show some respect!! Perhaps a bit of 'polite reminders' signage from the hotel wouldn't go amiss? Mind you it wasn't just the residents who weren't always polite, we used the adjacent health club and this seemed to work well during the day with children and their parents having fun in the pool, whilst at the same time plenty of opportunities for grown up stuff could be had in the gym, saunas and steam room. This didn't stop one member saying very loudly to her friend in the foyer 'look it's full of bloody kids we've come at the wrong time'. Perhaps this sums up a problem - trying to be too many things to too many people?

"Great stay"

5
27/10/2016

Lovely hotel.We booked 2 rooms as were with friends.Had 2 superior double rooms with sea view. Found the bathroom a bit of a squeeze.Next time will probably look for better deal as we booked room only...

"Lovely relaxing hotel"

4
25/10/2016

The room as always clean and comfortable with a beautiful sea view...all staff helpful and help to make stay enjoyable...food first class...only let down was in the Palace slots room where many older locals are openly hostile and territorial and downright rude to holiday makers who they say shouldnt be there.....so may not return as have always enjoyed a play in the bingo and slots room - but enjoyment ruined this time

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Fantastic location & casino "

4
24/10/2016

All ways stay here when I get stuck in the Isle of Man when the boat carnt get me back . Very modern , very clean. Off road carparking which is hard for some hotels in Douglas . The hotel has a casino & full floor of slot machines which passes the time lol . 5 minute walk into the centre . I have stayed in b&bs here for nearly the same amount of money & been very run down with no carparking . Friendly staff . If you ask nicely you get a see view room at know extra cost .

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Excellent stay!"

5
20/10/2016

Had a lovely time while staying here, great location, great food, great views and great staff. Was really looked after by member of staff called Simon in the restaurant. Had an amazing sea view room with all the extras, will definitely stay here again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Fantastic views when dining"

5
18/10/2016

Friendly staff swimming pool casino and great price. Food is lovely and the views over Douglas when dining. Rooms are very nice and close to town and Onchan . Lovely casino and bars and gym . Close to public transport and steam railway and minutes away from electric railway

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good location but unacceptably noisy"

3
18/10/2016

Arrived at the Hotel and was impressed by the location. Checked in and went to room. Room 208. Everything was fine if a little tired. Wandered down town to find a bite to eat. Excellent restaurant at the Savoy just a couple of 100 yards down the road. Returned ready for bed. Room very hot with no apparent way to reduce the heat other than opening a window so this we did. About 1.00am we were awaken by laughing shouting and general jollity which went on and on. Got up and closed the window but that made very little difference. The noise continued until at least 4.30am when I think that exhaustion finally took over and I went to sleep. Breakfast was very good and then we were off for the day. When getting back in in the early evening I approached the front desk to ask for an explanation. There was a young man at the front desk with a trainee badge on his lapel so I waited to speak to an older lady who was helping some other guests. Not really fare to have a go at the trainee. The lady took down my details and complaint but could not explain what had caused the noise but said that she would speak to her manager about it eager young trainee then butted in to proudly say that the noise would be coming from the night club in the hotel which ope at 12.00 - 4.30am. It's like that every weekend. If only I could have captured the look the poor unfortunate got from the older lady. I got back into my room about 5.00pm that evening to find a note pushed under the door from reception offering me an alternative room on the 4th floor but on checking it out it was about 20 feet higher than mine but looking out over the same entrance door so would not have been significantly better. The noise of the revellers arriving by taxi and then leaving drunk shouting and singing in the very early hours again happened similar to the previous night. In summary, a well placed hotel, excellent breakfast and good value but do not stay in any of the rooms overlooking the car park and entrance foyer.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Possiblt the ugliest building on the promenade, but food and service were good"

2
18/10/2016

Built in glass and concrete in the 1970's and doesn't appear to have had anything spent on it since. The front entrance is dark and dirty and the reception is accessed from the car park at the rear, The carpets are dull and not very clean. The blown double-glazing panels have not been replaced and the restaurant/bar is very dated, though the panoramic view over the bay from there is stupendous. On the plus side, all the staff are friendly and helpful and the food, both at breakfast and dinner were very good. The drinks prices were reasonable. There is a charge for car parking.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Large and generally well run hotel"

5
14/10/2016

Excellent location facing the sea. Very reasonable prices. Well equipped rooms, many having sea view and balcony. Efficient and friendly staff. Only grumble is extractor fan in bathroom not working -attention promised!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"A special occasion and they did us proud"

4
13/10/2016

We visited for a few days for my Aunt's birthday. There were 14 of us and the staff were on their toes to ensure we had everything we needed. We pre-booked the accommodation and benefitted from the advanced purchase rate. We did our homework and found that it was the most economical Hotel by far considering the facilities available, not least the casino. Our rooms were clean and well maintained. Each had a balcony and an excellent bay view. At dinner, we enjoyed the carvery although steak was also available as part of the fixed price deal. Breakfast was buffet style and plentiful. Although the Hotel carpark has a modest daily charge there is free parking on the promenade almost right outside the Hotel's promenade door. We feel that this Hotel cannot be faulted even though some postings are a bit ropey. Our story is one of total satisfaction.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Could do with a revamp"

4
11/10/2016

Hotel was comfortable and clean though a bit tired. Isle of Man is generally expensive and this offered good value. Did not particularly like the idea of entering Hotel through the doors of a casino, but once inside things improve. Would definitely stay again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Avoid the back"

2
10/10/2016

If you have to stay here, avoid the rooms on the rear of the hotel . Our room overlooked the kitchen extractor fans, and so was noisy and smelly, making opening the window unacceptable. That in turn caused the room to be too warm.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Shame about the noise"

3
08/10/2016

Reasonable hotel. Good breakfast. Average size rooms, clean. Mattress uncomfortable. Room too hot, so had to have window open at night. Unfortunately our room overlooked the extractor fan for the kitchen, so lots of smells. Also next to two huge air vents for the casino. Ran all night, very noisy. The large car park is used throughout the night because of the casino, so there is quite a bit of noise from this as well. Fine for a night or two, but we stayed a week, so wish we had gone for a more expensive option. Shame because the staff are lovely and the food is fine.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Service is very Good!"

4
06/10/2016

Stayed here for three nights during a business trip. Had a slight issue which was beyond control of the staff, but the way the staff responded to it was second to none. Extremely good service ( which I think is often overlooked now days). Would happily return. I had a sea view room which was delightful. Bed and facilities were comfortable and clean. I worked during the nights so slept during the day and noise during the day was to a minimum (extremely rare in a hotel). Breakfast is full of choice and well maintained. Could not fault it and being a foodie really began to look forward to it. I had two evening meals in the bar area and could not fault the quality or price. Very yummy! My only dislike was the board that the food arrived on, but staff happily gave me a plate when asked. All in all, I had a very pleasant stay.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"There's Better on the island "

3
02/10/2016

Stayed here for one night on business. Hotel as a lot of things to do inside i.e. Casino nightclub restaurants and a cinema onsite. Not bad but could do with a update. Do have to pay for parking. 3 stars

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"A good 3* at best"

3
02/10/2016

Ok where do I start...... Apparently one of the best hotels on the island.... Nearly Everything about this hotel is average.... Double room. Very small and basic with a car park view. On a Positave note it was clean :-) Decor: very old and dated. Staff. Very pleasant, friendly and helpful. Food. Average Parking. Ample at £4 This is far from luxury but fit for purpose if your here for a quick trip. Location: close proximity to the "beach" and shops. From reading this even I'm thinking maybe my opening comment is a bit harsh but the reality is I expected more for a 4* and one of the best hotels on the island. Value. Fair.... But don't very close to london prices. Hope this helps

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Nice stay"

4
29/09/2016

I have stayed here a few times now and always request a room over looking the sea as the rooms at the back can be a bit noisy with deliveries and kitchen fan etc so worth the extra money for a good nights sleep. Room is comfortable but shower is a challenge to regulate to a comfortable temperature and quite weak in water pressure. Had a bar meal, burger which was delicious and definitely an upgrade on previous visits. Breakfast a buffet and would suit all tastes. Staff also very friendly and accommodating. I will return.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Quality Breakfast"

4
27/09/2016

Stayed here 4 nights in Sept 2016. Sea View room had balcony and a good view over Douglas Bay. The standard of the room was good, only critisism was NO air Conditioning, although a table top fan was provided. A small fridge would also be good. The buffet breakfast was of EXCELLANT quality, served in a pleasant dining room. The entrances to the hotel leave a liittle to desired, with access off the promenade, into a depressing corrider, with poor signage to reception on the first floor. The alternative entrance is at the rear through the car park, which is a long walk, if on foot from the promebade. IHowever I will be re-visiting soon!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Not too bad"

4
27/09/2016

Stayed here for 4 nights in a room with a sea view. The outside of the hotel is scruffy and not welcoming. The reception is on the 1st floor. When we arrived the guy in reception was good. Our room on the fourth floor was a bit on the small size but had everything you would expect. We had a balcony, but it was so small you couldn't sit out on it. The view was great. The only problem we had with the room was the sound of traffic from the road outside, even with the patio door closed it woke me every morning. Breakfast was a buffet and was very good with attentive staff.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Happy return visit."

4
23/09/2016

We have just returned from a 7 night stay, and have already book our next visit. We received a warm and cheerful welcome, on checking in. Our rooms were clean and comfortable. The sea view was incredible, and we enjoyed the sunrise every morning. The food choice at breakfast was plentiful, and we thought all elements were fresh and prepared with care. We used the hotel restaurant in the evening,once. We thought the food was of a high standard. The staff in all areas of the hotel, with whom we came into contact with, were friendly, cheerful and helpful. The hotel has a lot going for it, but its greatest asset is the staff. We were sad to leave, and looking forward to our 5th visit, in March.

"Casino"

2
20/09/2016

We have stayed at this hotel before and enjoyed an hour playing roulette for minimum stakes. However this last time we visited they ha 'American Roulette' tables. I had never heard of them being a total amateur playing for fun, but the number board tht displays the number history was not there and we could not here the croupier, we will not be going back.

"No bad experiences for us"

4
18/09/2016

We have just returned from a lovely week on the Isle of Man. Our stay at the BW Palace Hotel was absolutely fine. Our room was adequate, if a bit dated, clean and well serviced daily. We found the staff helpful both at reception and in the restaurant. We had no concerns about the parking charge, a staple in other hotels we have visited recently. Our room faced the seafront, was above the restaurant and casino. We had initial concerns about the possible noise, but in fact this was never an issue and we had the window open most evenings.

"Upset over extra charge"

3
17/09/2016

I stayed at the hotel 1 week ago today, having stayed on 3 previous stays. Had reasonably pleasant stay but on check out I was some what upset at the attitude of the check out member of staff. I was presented with my bill with added extras on, firstly I was charged for drinks I hadn't had or signed for, her response was oh dear this keeps happening it's the bars fault. Secondly I had a charge for a local call to douglas to pay, I was somewhat surprised to be told it was for £3.10. I was only on the phone for less than 30 seconds to check on a car that was at the local garage which was located less than half a mile away. The reason I phoned was that 5 weeks previously I had suffered a stroke and had difficulty walking that distance to check on the car. The attitude of the member of staff was somewhat unsympathetic and didn't seem to care less. I will be returning to the island again shortly as my son has recently moved there for his job, but I will seriously rethink my plans for accommodation in the future at best western. I was even encouraged on arrival to join the loyalty scheme, you know what they can do with that now!

"Good for business travel"

3
17/09/2016

Good spacious rooms with workspace, views at the front very agreeable. Bathrooms a disaster so it is easier to get showered and shaved in the leisure centre. Food very good, restaurant and bar staff excellent and very pleasant and helpful (but incapable of pouring Guinness properly). Carvery excellent but the a la carte a real treat and worth the wait. Try the specials at breakfast - very good indeed! Pool and changing rooms good but not Olympic standard (as some guests expect). My choice of hotel when travelling but must agree that it is very jaded and needs a good "seeing to". Have to agree with other comments about reception who I felt were not really concerned about guests (as opposed to all other restaurant, bar and domestic staff who were excellent). Car parking charges introduced recently is just banditry. Wi-Fi very poor but reception (??? - see other comments) told me this was temporary - they have been telling me this since 2011. Looking for other alternatives before I book again for Manx travel.

"Absolutely awful"

1
16/09/2016

This is one hotel to be avoided, grubby entrance lobbies with stained furniture was only the beginning of a very bad experience, avoid room 220 or rooms adjacent to it at all costs, a huge ventilator fan is right outside the window and it is on all nigh,t the noise is deafening you would have to be deaf to get any sleep in the room. Cobwebs covered in dust hang from the ceilings like stalactites they have been there that long. Nothing above shoulder height had been dusted in many a long day and everything other than the bedlinen and towels look grubby and uncared for. The reception staff seem to be unable to make any decisions without refering to management and just spend all their time apologising for the hotels deficiences, sorry but apologies aren't enough when you have problems that need resolving. We were promised a different room by the manager when it was vacated, but when we returned to reception later in the day to get the key they knew nothing about it and we could not have the promised room, after spending nearly half an hour waiting for management to sort it out they finally gave us another room supposedly an upgrade to a seaview room, the windows were filthy we complained and someone cleaned of one of the worst marks but left the rest as it was, we gave up in despair as we were leaving the next day. The only good thing about this place was the restaurant for breakfast, where the staff and the food were good, particularily the Manx kippers. The cleaning staff were also very pleasant but they have an uphill task to bring this place to the standards that customers of today expect, they need to shut the place down for a month and give it a proper deep clean. Reception staff need to be given some level of responsibility to enable them to resolve customer complaints and management needs to step up to the box and sort out the issues.

"Looking Tired"

3
13/09/2016

I have been to this hotel for a number of years now and I go back because of the convenience and location, however now it is starting to look tired and really could do with a make over in all area's, reception, restaurant, rooms and leisure center. The staff were as usual very pleasent and helpful, cleaning staff very efficient, the only thing letting it down were the small details which make a good hotel great. Would I go back.... well yes I would but I may look else where first !. Oh and charging £4 a day to park at the hotel whats that all about......

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"filthu"

1
13/09/2016

reception untidy ,receptionist and manager just plain ignorant, room dirty with black spiderwebs hanging from the ceiling ,and a what looked like a hole in the bath bodged up with silicone, silicone around the bath half done, only an overhead shower worked from the taps and a horrible shower curtain,big extractor fan at the back of the building from the kitchens, everything grubby, no communication between the two reception shifts , write complaints down but do not act, we were moved and had to go ask the reception to clean the sliding doors to what was called a terrace as it looked as if some one had thrown up on them, even showed the manager the ceiling of our room and a room opposite that had the door open, the stairs are open to the public from the casino entrance to all floors thus avoiding the reception area, even the taxi driver and locals said it is disgusting one even asked us to write to the tourist board, the trouble the island do not have the score on the doors hygiene certificates as the mainland,

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"SHEARINGS TOUR - ISLE OF MAN 5 DAYS"

4
10/09/2016

Stayed at Palace Casion hotel for five days. Bit concerned after reading some reviews. Pleasantly surprised. Did not feel the entrance that bad, at least on the flat for some of the older guests, two lifts. Restuarant and bar area very nice. We ate in a room just off as we were a coach tour, which again very nice large round tables views of the sea front. Food excellant. Carvery each night and also another couple of choices. Meat cooked beautifully, compliments to the chef. Nice choice of veg etc. Starter soup or an array of salad, prawns muscles etc. The desserts wonderful choice of cakes, fruit, ice cream, cheese and biscults all sorts and varied each night. The staff very pleasant and helpful. The rooms are the only down side. Nice and clean, but small and also the bathroom again not very big, not a lot of space to put your clothes if staying more than 2 nights. Yes also agree with other review about the noise of the fans, we to were over them and had to have window open as warm, they do provide a fan for you in the room though. Having said that nice selection of tea, coffee and even hot chocolate in room and biscults everyday also we were with Shearings and may be as on a coach tour or may be all guest receive a free £5 token to use in the casino which was really kind. Not been in one before so nice to experience and we won £10 which bought the drinks so good fun. The Shearings tour was very good, nice trips, shame we had fog a few days for view of Snaefell and Calf of Man, but lovely Island and we did not have time, but the horse and trams looked really good £3 or £6 for a day pass, so good value, as the shops are a bit of walk from the hotel the bus £1.10 single from hotel to shops. The local people are lovely too and friendly a very nice place to visit and the hotel is in a good spot with lovely views of the sea and even at the back, yes you have the car park, but you also have a nice hill side with fairy lights at the top. I forgot to ask at the hotel what the large white castle was on the hill above them, perhaps if you reply to this you could let me know, just wondered if another hotel or apartments or something else. Thanks to all the staff at the hotel for making our stay a good one.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon The Castle overlooking the rear of the hotel was used as a outlook over the port during times of medieval war, but has since been turned into offices...a nice view from your office window i would bet. Again thank you for taking the time to write this review

"Rooms OK but a bit tired in general"

3
06/09/2016

Similar complaint to an earlier review, our room was at the back of the hotel and over looked the carpark. again we were above the fans from the kitchen and the noise was constant. We also had the bin lorry wake us most mornings when taking the rubbish away. The room was small but had everything you'd need, biscuits refreshed daily and plenty of tea/coffee and importantly milk. No AC, but we had a portable fan. Rooms also have hairdryers and irons/ironing boards. Location was good central prom, and the room was serviced daily, (bedding not changed tho) but generally the decor is a bit tired and the whole hotel could do with redecorating, we visited during classic TT week, so paid the obvious premium every business in the IOM seems to add on during both the TT events! In general the room was clean and tidy, but overpriced for the condition of it.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Nothing to complain about"

3
05/09/2016

We had 3 nights, and it was fine, the shower could have had more water pressure, but otherwise the room was clean and fine, the breakfast was a buffet style, so not amazing but adequate, we had one evening meal, once again buffet style, the choice of starters was very good, and plenty of choice for main, so once again good but not amazing. One big high point, was someone bringing my charger down to reception as I was checking out, that's customer service, so I left a happy customer, and will have no problem going back! Thanks for a good weekend.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Not what I was expecting for a 4 star hotel"

3
04/09/2016

Our room was at the back of the hotel and over looked the carpark. Unfortunately we were above the fans from the kitchen and the noise was constant. We spoke to the management and were advised that there were no other rooms available, the receptionist recommended wearing earplugs and assured us that the kitchens would be closed at 11 and the noise should stop then, it didn't. The breakfast had plenty of choice and the items cooked to order were nicely presented. On one morning we were shown to a table where there was scrambled egg on the floor around the table and chairs. We told the staff and were shown to a different table. What concerned me was a member of staff picked up the egg off the floor and then went on to lay up other tables with cutlery and crockery and handle food dishes without washing her hands. The room was small but was well equipped. It was very hot and unfortunately we couldn't open the window owing to the noise and and smell of the fans below. There was mould around the bath and the fitting of the bath panel was very rudementary. Overall, we were disappointed that this was not a 4 star hotel as promised. We feel a 3 star rating would be more appropriate.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Room for the Classic TT "

4
02/09/2016

The four point review is based on the whole IOM Classic TT Experience. Didn't check-in until 4 as oddly that is the check-in time! (2 is a more acceptable time) The member of staff at the desk was in my opinion trying to be too humourous. It was 4 and warm and you can imagine after watching the bikes flying up towards the Bungalow, our need for the check-in process to be professional, short and sweet. The room 236, more than adequate, no AC but a fan in the cupboard. A hairdryer, an iron and board. The complimentary coffee/tea and flat screen TV. Free WiFi, that's if the member of staff who checks you in gives you the login details! You maybe wondering why I mention the room number! Avoid it like the plague as the hotel has placed a smoking area just below the room. If you enjoy the inane blethering of other guest at all hours then this is the room for you. From motorcycles to fine ales to the sexual conquests of spotty neds, you get it all! Oh the screaming laughter of the German women are an early, early morning call! Cry of the Valkyrie... That's room 236.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Survey"

3
02/09/2016

Fantastic location, just could do with up gardeing redecoration of rooms & hotel Staff great,Breakfast would go again and use this hotel in future so not all bad , the Isle of man is a fantastic place to visit would recomend it to all will be back

"Past it's sell by."

2
02/09/2016

Arrived on the late ferry, we had a twin room with sea view, and did not sleep at all for the first night due to the mattress on one of the beds being totally worn out, I could feel the bed frame base through the mattress, and the noisy springs dug in all night. The next day we explained at reception at 8am,and were assured the matress would be changed. At 6pm, after several reminders we approached the new receptionist, who actually took the trouble to attend to the matter - so well done and thanks to her!! It then took a further hour for the duty Manager to change the mattress for one from another room. It was not much better actually, but pity the poor person who got the swop. We did however get free drinks in our room that night. During busy times the hotel really does not cope at breakfast, slow replenishment of hot food, not enough tables, and the single toaster is a nightmare if you have the time to queue for it. The food (eventually) is good and plentiful. The queues are however no fun at all. Likewise in the evening, the food is reasonable but the small, hot and dingy bar does not make for a pleasant experience. Why no ventilation? The bedrooms and bathrooms are looking decidedly shabby and in dire need of refurbishment and modernisation, the only ventilation is through the open doors, and the traffic noise is loud and constant. There is also a nightclub at weekends, so you may hear the music. The view however from the front rooms is very good indeed. On the plus side there is plenty of parking, on the minus side you now must pay £4 a night for the privilege. The spa is looking worse than ever, and I suspect is now a serious health hazard. This is not a cheap hotel, and frankly is not now worth the money. This hotel used to be very good indeed, sadly it could now do with a refurbishment and a dose of Alex Polizzi.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Classic TT stay"

3
31/08/2016

Booked a twin room to stay in while visiting for the Classic TT races on the 29th August. The hotel was ideally located to travel to a number of the best viewing spots and the paddocks. It offered a number of facilities but was within easy walking along the prom to a large number of other restaurants and pubs. On a whole the room served its purpose but was disappointed when the staff weren't as concerned as we were when we reported the room kettle was cracked and leaking water onto the plug or that we were having to shower using the torches on our phones as the bulb had gone. That said I would probably stay there again as it was well priced.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Lovely week"

4
31/08/2016

We had a great stay at the Palace last week. Came for practice week for Manx TT and found that this hotel was a good base. We had a deluxe room on third floor, lovely view and very quiet. Breakfast was great and also the restaurant food on an evening. Staff were always attentive and helpful. We visited the pool a few times and that was lovely for a gentle swim, not good for lengths. I can't think of anything negative to say other than the bed was a bit noisy getting in and out but very comfy. I would come back to this hotel.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Family history"

5
30/08/2016

The best location right on the sea front room plenty big enough my only problem is the traffic noise it could do with triple glazing good breakfast staff will do anything to help and very polite food all round was very good there is also a Chinese restaurant in the casino which is very good .The isle of man is so so pretty and picturesque the best place to unwind and relax . As mentioned there is also a casino at this hotel the only one on the island.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"GREAT TIME"

5
26/08/2016

My husband and I along with my brother, his wife and their son and daughter-in-law and grandson and also their daughter and partner all stay in the Best Western Palace Hotel and Casino as we were there for a family wedding. We all enjoyed our stay. The food was excellent as was the service. Also the swimming pool was excellent for an early morning swim. We would all definitely stay here again as it was central for our needs.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Pleased with our stay. Food great, room comfortable and great location"

4
23/08/2016

The hotel looks a little tired from the front but the staff on reception were very welcoming. Our room was comfortable, clean and well laid out. There was plenty of storage for clothes, etc. The bathroom was well kept with very hot water, clean towels and a bath with shower attachment. The room overlooked the back of the hotel, near the air conditioning units, but the sound was not intrusive so did not disturb us. We were with a coach party so ate in a separate dining room but the menu was excellent, lots of starters offered buffet style, and then the main course served as a carvery with plenty of veg, followed by a choice of deserts served buffet style again. The food was great with plenty of options. There is a small bar which can get quite busy at times. There is also a swimming pool, hot tub and sauna next door in the health centre which was free for us to use. The hotel also offered a £5 voucher to be used in the casino or bingo hall (located a little further along the building) which came in handy, especially as we won a fair bit. The location is great - overlooking the seafront and convenient for catching the horse-drawn trams or just strolling along the prom. We bought a day-pass for travelling on the tram, train, bus and any other public transport and that was great value. We certainly had a very good holiday at the hotel and would go back again if we revisit the island.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Lovely staff"

4
23/08/2016

Me and a friend just recently stayed at this hotel for 4 nights, the hotel staff could not do enough for you,they are so friendly and chatty. You have a brilliant choice for continental breakfast, also cooked breakfast, the food is excellent. We had a room at the back of the hotel, it was a comfortable though very warm, there is a fan on the room, and unfortunately never dusted, although the manager David was brilliant he got it sorted that, however I would stay at this hotel again

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Honest review"

3
20/08/2016

It is obvious that staff are trying hard to deliver a good service it seems that the management in place do not share the same ethos this place will only succeed if the management are honest with themselves and deliver good customer service there is a beautiful view from the restaurant but it is cornered off for breakfast which is 12 hours later maybe somebody needs to realise the potential

"Don't be put off"

4
19/08/2016

There seems to be a number of contradictions about this hotel and its facilities.I can say however that the experience for us over our four night stay there was very good. We were greeted by a trainee at the front desk who was very friendly and efficient and this set the tone with other staff members that we came into contact with. It is worth paying a little more for the sea view unless you have a thing about car parks.I found the position of the toilet was not well thought out and the mattress did sound nearly as creaky as I do when I first get out of bed but it did not detract from a good nights sleep.Air conditioning can be beneficial certainly for hot days in summer which we did not experience ourselves so the fan in the room was sufficient. We ate in the bar one night but were so pleased with the quality and cost of the food that we dined in the restaurant for the following two nights and enjoyed the same high standards. One of my pet hates is the design of a swimming pool where the jacussi juts out cutting down swimming space. I like to swim lengths but this did not prove to be very easy here especially when some space was taken up by people more determined to chat than exercise The steam room is also a little snug. I was able to park on the main road directly outside the hotel every night even though it was the middle of August so I see no benefit in paying the hotel parking charges. Otherwise take note of the review title and enjoy as we did.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Filthy place with terrible food and service"

1
14/08/2016

I am a Platinum card holder - they did my recognise the membership scheme. Cramped dirty room with bodily fluids on the bed and a faulty toilet and bath shower mixer that only allowed a shower. Carvery food inedible. Staff refused to change my room, but they did change the dirty linen. Avoid. Go the Empress hotel instead. Hotel needs a total refurbishment - the health club is a health hazard.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. This Issue has been taken to Best Western & is currently being dealt with through those channels Again thank you for taking the time to write this review

"Holiday"

4
13/08/2016

After looking on Trip Advisor we weren't quite sure what to expect. we were very pleased with out experience here. Lovely, helpful staff throughout the hotel, from housekeeping through to management, andlovely meals, with virtually no queuing at the carvery. We were on the top floor at the back and had no problems with noise apart from one day deliveries around 7a.m. but we were awake anyway. The decor, as others have said is quite a throwback to the 60s/70s, but then again the whole island has a laid-back mid 20th century feel about it.!!! Perhaps the only thing that needs some attention are the mattresses. Our bed was in some need of a new one!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"good base for the island"

4
13/08/2016

Bar and public areas need update still in the 60's.Food is good, breakfast has every possible choice.Good value for money.The rooms have great views over Douglas and the beach.Rooms have everything you need,bathrooms as the room are on the small side.If your tall or well built you may have problems in the bathroom.Service is good except at the bar[except for John]which at best was poor,heaven help if the place was full,waiting for a coffee tested your patience.Would stay again a lot more positives than negatives.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Fantastic stay, breakfast of kings!"

5
12/08/2016

Clean, quiet, well located, brill spa area and breakfast for kings! Was given mini complimentary bottles of wine, tea coffee and toiletries...very happy :) Bathroom was a good size, reception was efficient and we all felt well taken care of

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Superb room, excellent service and real value for money"

5
11/08/2016

We spent five days in Douglas and really enjoyed our top floor room with Balcony and Sea View. The room was spotlessly clean, spacious with a comfortable bed and equally spotless en suite. We stayed B&B and enjoyed the buffet-style breakfast each day. High quality food available in copious quantities - hot and cold - continental and traditional. Our 5-Day B&B stay cost less than £500 which was remarkable value. Most days we had a meal in the bar. Meals were of high quality and prices modest. Service in the bar and dining room was friendly, efficient and courteous. It seemed a bit mean to charge residents for parking and the receptionist did not draw our attention to this on arrival. However the cost was modest at £15 for the five days. Reception staff were for the most part friendly and helpful. The hotel is more or less in the middle of Douglas' promenade and so offers spectacular views all the way from the Marine terminal to Derby Castle - impressive especially at night. Heartily recommended

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Run down and in need of a revamp"

2
11/08/2016

Stayed sat + sun eve. Told could have early check in as at wedding until very late, not done, but easy at 1.30 a.m so not too annoyed. Room very poor for price (£160 for 2 nights). Bathroom disgrace. Bath and toilet arrangement meant no room for legs on toilet. Bath seen better days and curtain stuck to you making it unpleasant. Sink didn't drain properly. Bed ok. Best bit was view over Douglas bay and prom. For price was disappointed as more of a cheap hotel but really in need of investment.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Worst Western"

1
08/08/2016

I've visited the Isle of Man on many occasions and always stayed a budget hotel, which has suited me as it was always clean with very pleasant staff. However, I needed to make a trip and as I was staying for a few days decided to book (what I thought) was an upmarket hotel. I booked 4 weeks in advance of my trip through Booking.com and paid upfront, so I knew that a refund was not possible. Upon arrival as I stepped through the sea front entrance I knew I made a terrible mistake. The carpets were dark and sticky and the place looked tired, it needed a thorough clean, not a good impression. Once I'd checked in I decided to see the room - the room looked clean, but that is where it all went wrong. All the twin rooms face west over the kitchen and into the sun. Now, I know some people like the heat but it was over bearing even with the windows open. As a result I was exposed to kitchen fumes and noise which (as the hotel is a Casino) would have gone on till late in the night. I couldn't close the windows as it was too hot and the hotel does not have air conditioning. I then asked if could move rooms - this was possible as they had another room (1 only), however I would have had to move back again the following day and after looking at this room it was no better. I asked how it was possible to have such a bad room given that I'd booked well in advance - I was told that the reservations are done/placed in the previous 24 hours. So no help there. I asked at the reception desk if they knew of any good places to eat - a leaflet was thrown and told to have a look at it. On top of this I was told that I would have to pay £4 per night for parking. Given the poor attitude of the staff and the inability to move room I therefore decided not to stay at this hotel (although I'd already paid). I rang the hotel I usually stay at - they fixed me up no problem with a lovely clean and cool room at a lesser cost than this hotel. Over the years I've stayed at many Best Western Hotels - this is by far the worst I've ever been to, If I could I would rate this hotel with zero.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Run down."

2
08/08/2016

To be honest, I think my main beef is with whoever at the IOM tourist board decided that this was a 4 star hotel. It just isn't. I should be less naive. It was cheapish (£100ish per room per night), and I thought I had bagged a bargain. I hadn't. When I got there, I realised that, no, you get what you pay for. This is no more than a very large B&B. A tatty, run down B&B with furnishings and fittings from, apparently, the 1980s. Yes, it has a pool, but it's run down too. And quite cold. The restaurant was pretty poor. The ingredients were cheap and cooked by someone who had long since given up making any effort. I will definitely not be going back.

"Pleasantly surprised!"

4
07/08/2016

After reading the reviews I was slightly apprehensive about staying here whilst on a recent coach tour to the Isle of Man with my 9 year old grandson, but we both thought it was a great hotel. Rooms were modestly sized but had obviously been refurbished fairly recently and were comfortable. Tea making facilities included sachets of hot chocolate and packs of biscuits - both appreciated by the grandson. The TV had channels such as E4 which the grandson likes watching and the wifi was excellent throughout the hotel. Nice big bath with shower too. Grandson loved the pool at the hotel gym, and since kids were allowed in between 10am and 7pm he managed to squeeze in three visits. There is a cinema right next door too, which could prove useful if the weather was poor. Food was amazing and plentiful. Big breakfast buffet had all the ingredients for a full cooked English or a continental style start to the day. Dinners were three courses, usually with a roast as well as fish and vegetarian offerings. Grandson and I were never short of options we liked. Wide range of dessert choices too. All in all we had a great stay and would recommend this hotel to anyone.

"Avoid"

1
07/08/2016

No visible signage to reception from car park if arriving in the dark. Poor directions to reception. First set of room keys didnt work. Room was tiny, stuffy, dirty. No aircon, windows overlooking bin/delivery area (noisy). Poor water pressure for shower. Noise from passing guests as walls must have been thin and banging doors. Beds not comfortable, can't really find a nice thing to say about this place other than the first guy at reception was friendly as he let me off carpark charge as I had no change.

"Nice for a short break"

4
07/08/2016

Ok it's dated on the outside We stayed room 223 sea view double, naive view all up the front from port to onchan head. Room is just like a normal travelodge premier inn, no frills type room. Clean tidy good condition plenty of room for hanging clothes. Usual amenities tea coffee TVs hairdryer good powerful shower free wifi in rooms.large beds very comfy good blackout curtains. Weather was nice so room warm we left patio window open however there's a fan in the cupboard witch was good. Staff all friendly helpful we were there to cycle and one of janitor came over in carpal advised us on going to tourist info centre where they have ride guides- nice bloke good advice very helpful Ok hotel not modern but some good bonuses use of pool gym for free, it has sauna jacuzzi pool free towels with deposit all good. Free entry to casino and a free £5 bet ok I ain't a casino man however it was ok staff helpful explain the tables bit of fun. Breakfast buffet type good quality food plenty of choice plus extra on the menu to order all included, couple of guests asked for little different requests all seemed to be catered for. Can't be that bad of a hotel as there was two weddings on why we where there so not a dive that people think. 20 min gentle walk to port and all the main shops town centre cinema at the back of hotel.

"Bingo spot"

3
06/08/2016

Wife wanted to play Bingo so popped into here. Only sell cans or bottles of alcohol but cheapest in Douglas. If you like slot machines you will be in your element. Worth a visit just for cheap alcohol.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Best described as the "Not too bad Western""

3
01/08/2016

Not so good. Certainly not "Best". The hotel is, well. tired. It has nice enough staff, but the rroms are just tired. Double glaziong is leaking (condensation). Windoes are just plain dirty. Breakfast is hotel mediocre. Basically, just an uninspiring place to stay. But it does have parking. And a casino if you like that sort of thing.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"very disappointed"

1
01/08/2016

just stayed here while on short visit. Room and decor bit dated but main problem was level of cleanliness. Overall initially looked ok. checked in late so didn't use shower until next am. Spotted some suspicious marks on tiles which i cleaned off- then unfolded bathmat to find covered on faeces. Took to domestic who was on corridor- she was polite about asking was towel from that am or previous but other than that not apology, no sorry. left her to sort and I left to go out. Room made on return but no message or apology. on check out no one asked if all been ok - slap dash and disappointing.

"happy experience"

5
31/07/2016

we stayed here for a couple of nights and really couldn't complain the staff were very friendly, rooms tidy, the bed was very comfortable and we had a sea view which was very quiet during the night. Iron and iron board came in very handy. the only complaint would be that the shower wasn't the best but the shower in our friends room was good. We only stayed for breakfast each morning excellent choice and staff brilliant. We chose this hotel due to the parking and great that we had pre booked a parking pass for the 2 days although only £4 for 24 hours

"Pluses and Minuses"

4
30/07/2016

First impressions not too good . The sixties building , constructed at a time when British 'architecture' was at its lowest ebb , sticks out like the proverbial sore thumb among the typical seaside villas of Douglas . The rather outdated impression continues on entering the building , everything a bit dark and dreary . The bedrooms ( no a/c but an electric fan is provided ) look rather dated too but everything was perfectly clean and there was an iron and ironing board , as well as the usual facility to make drinks , dry your hair etc . Very impressed that a rubber mat was available for the bath ! However things got better and better . The evening meal was sumptuous even though we were with a coach party , with a wide range of starters , choice of four main courses including fish and vegetarian , an array of gateaux and plenty of cheese and fresh fruit . Breakfast also offered a number of options and all of this served by cheerful . friendly and helpful staff ( as were those on reception as well ) . Avoid the rooms at the back however : the noise of the extractor fans is continuous , there is a smell of cooking from the kitchens at certain times and the 'guests' at the casino can be very noisy between 2 and 3 am .

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"It's ok"

3
28/07/2016

We wanted to visit the Isle of Man and was looking for somewhere to stay. We needed 3 rooms, 2 interconnecting for us and the young boys (8 and 4) and a separate room for Grandad (74). The Palace seemed the best option. The rooms overlooking the sea have a great view. While it is 4 stars it isn't exactly your Hilton, Marriott, Holiday Inn, but that wouldn't work here. It has its quirks, it has the old folks coach trips here, but that is the Isle of Man. It's not polished, it's not grand, it's probably 1990s standard and you'd expect Rick Astley or Bananarama to come and perform on stage to the old folks who are really enjoying themselves in the bar tonight. But that is what makes this hotel great, it so fits in with the location.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Stunning Location"

3
28/07/2016

A large, centrally located hotel on the sea-front with a horse tram and bus stop outside, the carpets looked a little weather-beaten. The food was excellent, although the carvery style menu meant I had to collect my main meal and desert myself which felt like I was back at school, for the price of the stay I was hoping to be served my food not get it myself! the many staff were very friendly and helpful and the views from the restaurant were stunning. The sea-front balcony room was clean, bright and airy although I was hugely disappointed that the windows were filthy and encrusted with salt-spray from the beach. On the days that I stayed there was no wind or bad weather and I thought that it must have occurred overnight before I arrived, however, the three days I stayed the windows were untouched and I was very disappointed about this which is why I have, reluctantly, only given 3 stars for my review, I did raise an eye-brow at this because the restaurant windows were spotless! The only other issue I had was the late night noise from the bar on the floor below - granted, it was only on the Saturday night but it was quite intrusive until very late. Other than these small "niggles" I enjoyed my stay - Thank-you.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Breakfast is good"

3
25/07/2016

First impressions coming in from basement entrance on sea front is terrible - worn carpets, tatty doors. Room is adequate, space and storage short, bathroom clean and modern. Bar meals OK, Breakfast is great. See if you can get sea view room - they are larger, face sea and don't suffer from noise in car park when casino turns out. Room cleaning service good. Beds good. Position in town good. Public transport good on whole island

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"4 star.......don't think so"

1
24/07/2016

on Saturday a wedding reception went on till 4am in the car park and reception area our room was right above !!! we and other guests complained but nothing happened, we complained next day as our room was also over the extracter fans for the kitchen we only got moved when i threaten to cancel my weeks stay, the whole exterior is dirty you have to walk through smokers to get to reception. the spa has flaking paint on the ceiling in the pool plus ceiling tiles missing in the pool, the lovely view from the pool is spoilt by misted up d/glazing, the breakfast staff don't even make eye contact or make conversation except Veronica who was very nice, breakfast was ok sent food back twice because it was cold, evening meal is mainly carvery !! the only saving grace was a complementry dinner for our troubles would not give free room upgrade. so in a nutshell the hotel is dated looks like a european tube station would not go back . stayed at the Feathers Hotel in Liverpool on the way home and that is a 4 STAR hotel is was brilliant

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Aging hotel in need of face-lift. Comfortable and helpful staff."

3
22/07/2016

The hotel is comfortable and the staff helpful. It's looking better than when I last stayed before it was owned by Best Western but still in need of face-lifting. No air conditioning still though, even in the bar/restaurant so it was unpleasantly warm eating and drinking there and I had to leave the balcony door open all night to get any sleep at all due to the heat. Great views from the sea facing room and the bed was comfortable with a good breakfast served.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Basic hotel"

3
19/07/2016

Stayed for one night parked across from hotel free for 24 hours room at the back of the hotel. There is no a/c and rooms are very hot put fan on and it helped. Hotel is quite away out of the centre of Douglas and it is the first hotel who want you to have a wash with shampoo because they had forgot to order shower gel. Breakfast is very good but it should not take 15 mins for soya milk however the hotel is dated and needs some money spending on it for the price we paid I cannot moan

"No more than an average 3 star"

3
18/07/2016

No air conditioning in any rooms. Feet stick to the carpets. Good service. Very old, very tired. Needs a whole makeover. Great location but would be very disappointed if I came for longer than 2 nights. Ate out as the food looks average. Would definitely stay in Douglas again but somewhere more modern.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Better than it looks - but that's not saying much'"

3
18/07/2016

The hotel must be the ugliest building in Douglas. I'd booked it due to the central location & because it had an indoor pool, useful if weather awful. We arrived by taxi that drove us into the car park, what a depressing area. They could do a lot to spruce it up if they wanted to. I have to say my heart sank on arrival & the reception area didn't do anything to lift it. The black & purple carpet had blobs of well trodden chewing gum on it & it all looked rather glum. Is it too difficult to spend some time removing the gum ? The sea view room was actually fine but the shower was particularly feeble. My partner used it first & told me not to bother, we just used the bath after that. The grouting round the bath could do with a good clean. Buy a bottle of Dettol mould remover, it does the job in a couple of mins, it's not hard. The flat roof in front of the balcony had loads of cigarette butts on it, again - just clear them up! They shouldn't be there, no smoking is no smoking not just smoking out of the window. The hairdryer is located behind the TV. I found it on the second day. I know these seem like minor gripes but they all added up to a general air of the place feeling a bit run down. On the plus side breakfast was really good & the staff were friendly & helpful. The bed was comfortable & the view was wonderful. Tea, biscuits etc in the room but no water . A large bottle of sparkling water from the bar cost £4. Due to amazing weather we didn't use the pool so can't comment on those facilities nor the casino.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"best western palace hotel douglas"

4
18/07/2016

great hotel to stay if your on the isle of man rooms are great and staff friendly, my third year there and was happy with the service only problem was the carpark they have started charging hotel guests to park very dissapointed in that.

"Lovely stay but pricey!"

4
18/07/2016

We have just returned from a 3 night stay at the Palace Hotel and Casino in Douglas, Isle of Man. Check in was not till 4pm but we were able to have a drink in the Paragon Bar. Our 3rd floor double, with fantastic sea-view was excellent. Service throughout was what you would expect from a hotel of this quality. Downsides! Breakfast at £12.99 (not taken!) and probably the most expensive bar on the Island? Our ferry was at 3pm but the Palace has a checkout time of 12 noon so we could have a late lie in on our last day. We were astonished to find so many drunks staying at the hotel and I will be contacting management concerning an incident with my wife! Other than that an excellent stay! Mike & Sue Hull Ellesmere Port

"Short stay"

4
18/07/2016

Just back from a two night break. Hotel check in 4pm, rather late but no problem leaving luggage at reception until then. We had a second floor room, 211, with a sea view but also a flat roof view and mini balcony. Glass on patio doors did need cleaning. Had them open mostly due to heat, no aircon. Good hairdryer, Iron and board, digital safe and tea/coffee making facilities and free wifi. Overbath shower... the shower head did not stay on the wall correctly. Didn't eat in the hotel bar or restaurant but did eat in the Chinese restaurant located in the casino and it was good. No problems with noise from other guests etc. I would stay in this hotel again.

"BRILLANT HOTEL, EXCELLENT SERVICE"

5
18/07/2016

Love, Love, Love this brillant hotel with excellent customer service. This is our 6th year in a row to this great hotel which every year is made special by the fantastic staff. From Management to Housekeeping, all go out of their way to make your stay memorable. I would have no hesitation in recommending this hotel to anyone who is staying in the Isle of Man. Food is brillant, service brillant what can I say 10/10. I know that we are not the only guests who feel as we do about this great hotel as we speak to and talk to the same people year after year, everyone feels so comfortable. There is a family feel about the place which is not evident with other large hotels which is really appreciated. From check in to check out we throughly enjoyed our stay, so much I am booking next year for my 60th birthday. Thank you soooooo much Best Western, Isle of Man xo

"Not impressed "

3
17/07/2016

Hi just had two nights wasn't impressed at all as we came from the road walked into what we thought was reception but was up some stairs s bit dark and confusing no direction as to where to go, found it checked and given key cards but no direction as to where room was, found them seemed ok but unfortunately looked out onto the car park and air conditioning and the upper reception area, was Friday evening so we dropped bags and went out till about midnight. Woken up shortly after retiring by loud voices and cars taxis etc tried shutting the window but was very stuffy and hot resigned ourselves to a sleepless night dropped off about 4 o'clock. Woke about nine am to have a shower which was a hose off the bath which wouldn't stay in the bracket for a shower very awkward to say the least. Went had breakfast all good we hadn't pre payed was good value went out for the day bought go explore tickets very good value came in late again after eating in a good restaurant. Unfortunately the noise started again so sleep was hard to come by as the noise started again one of our party rang down to reception to complain but it persisted next day we spoke to the duty manager to complain ongoing

"Just OK"

3
16/07/2016

We had 5 nights here in a standard double room on the second floor at the rear of the hotel. There is a large noisy extractor unit which meant we had disturbed sleep every night we were there. Despite complaining, there were no other rooms available The rooms are not air conditioned so despite the double glazing, its either too hot or too noisy. The showers are poor, there are no fridges in the rooms which are on the small side. There is also noise most nights from the casino. The breakfasts are good, excellent kippers and the hotel is near bus stops. I would not stay there again.

"Don't let outside put you off"

4
16/07/2016

Stayed here for 3 nights in July Outside is old and tired looking, similar to an old holiday camp. However the inside is clean and tidy, and although rooms a little small, perfectly functional with all amenities you could need including hairdryer, iron and safe Complimentary tea, coffee biscuits and wine, nice touch. We booked a sea view, and although it didn't have a balcony, ( some did) view was quite good - could see all of sea front. Facilities of hotel are great. It has its own bar and restaurant, casino with chinease restaurant , night club and fitness centre and pool/ spa. Food was lovely both from the restaurant and in the mornings for breakfast Breakfast selection was excellent, something for everyone. You will not go hungry All staff we encountered were polite and helpful The building needs some up dating especially the outside, but it is close to Douglas town centre, sea port and steam and electric railways Excellent bus service right outside hotel, for links to the rest of the island including the airport.

"Poor excuse for a 4 star"

2
16/07/2016

Stayed for 5 nights in this hotel. Check in was fast and efficient. I had requested a sea view room which we got. Unfortunately we had to clean the window with some tissue and water to be able to actually see out of it. The bed was comfort,thank goodness, although our bedclothes were not changed in the entire time we stayed. Glasses on the desk weren't changed either so we had to rinse them out ourselves. The decor was old, stained and faded. Nothing like the photos on the website. The car park is a total rip off at 4£ a day seeing as the parking across the road is free for 24hours. This hotel needs a complete make over and is by no means a 4 star.

"Great location"

3
12/07/2016

This hotel is in a great location almost central in Douglas Bay so great views in sea facing rooms. Billed as four star but is now rather tired and is probably no more than 3 star really. Breakfast is buffet style and the restaurant can get busy at peak times so guests have to eat in the bar area, food quality at breakfast is reasonable. I stayed in a de luxe sea facing room which is larger than normal rooms but can be quite expensive, so not sure if worth the extra cost. The room is well serviced by the housekeeping staff and bottled water is provided. The room does have free wifi connection which is very good and there is free wifi in the public areas. Irritatingly, the hotel has started to charge for car parking, £4 per day or £15 for five days. Taxis are readily available from the hotel via a phone in reception and the cost is around £5 to either end of the bay. Overall, the hotel is convenient and is a reasonable place to stay if you are in Douglas for a few days. There is a leisure club at the hotel but I did not make use of it during my stay.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Fantastic staff and lovely view in comfortable double room"

5
12/07/2016

The staff went out of their way to help with any request. Clean tidy and comfortable room with a lovely view. Good food and quiet location, Bar and restaurant facilities excellent. Many Thanks Kathy and Dave

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Another great stay at the Palace Hotel, Douglas, Isle of Man"

5
11/07/2016

Although the hotel is rather dated it is very clean and the staff are very friendly and professional. We have stayed here before and have always had good service. The car park is not free any more but well worth the price of #4 per day or #15 for five days.

"Best Western Douglas I.O.M."

3
09/07/2016

One of the very few sea front hotels that has a car park - maybe the only one. The reception, bar and restaurant areas are very well maintained but the bedrooms would benefit from a complete makeover, the bathroom should also be modernised at the same time. The night before my arrival I stayed in a Crowne Plaza (Liverpool City Centre), this hotel could learn a lot about room quality from them. All the staff I came in to contact with were fantastic, all of them being friendly but professional at the same time. The bar meals I had were good, very well presented and plenty of food on the plate at very good prices. I've stayed several times at this hotel before and will use them again.

"Convenient hotel"

4
08/07/2016

Comfortable hotel on Douglas Promenade convenient for town and visiting rest of island. Only let down is that the hotel now charges for parking in their car park (£4 per day) but ample free parking on promenade when we were there. Staff helpful and friendly.

"Good standard chain hotel, food and service good."

3
03/07/2016

It's the far end of the prom, so could make use of horse tram rather than walk. If more than a couple of you then a taxi would be worth catching. Good 20min walk. A benidorm look rather than a Victorian frontage like others. A typical chain hotel in terms of facilities etc. Had double room on third floor (not sea view). Nice and clean. Firm mattress and flimsy pillows (would request extra!) Rooms can be adjoining so has a locked door between rooms, but this means noise carries betweens rooms easily. No air con and window only opens a small amount, so gets warm - would be uncomfortable on sunny day. Complex has leisure club and casino on site (both free to use). The leisure club can be accessed down the far end of each hallway. The restaurant is a good size and well presented. Worth booking a window table. Carvery offering mainly, but do somethings fresh. Our food was very nice with good ingredients. Breakfast was standard fayre, but all nice. Manx kippers available on request - wife got these and really enjoyed. Service was quick and attentive. Due to it being a larger hotel with the club and casino, will get some crowds. They spill out or return to their rooms in the early hours and are noisy.

"Holiday "

5
03/07/2016

A lovely hotel the staff were very friendly and helpful.had a great sea view. Food was excellent.rooms were cleaned to a high standard. Very good for buses and the horse drawn tram. I would recommed it to my friends.

"an average hotel with superb staff"

3
02/07/2016

good breakfast, handy car park at £4 day, comfy bed, but tiny room for two with no space for ANY suitcases, small wadrobe, probably ok overnight but restricting on our 4 night stay. Clean with superb staff - friendly & efficient. very hot at night & noisy if window open [all night casino etc !!!] We'd stay again if we had to, but not for longer stay, HOWEVER, there ARE Balcony rooms which MAY be better, were not offerred so don't know. a slightly dated confused sort of building.

"Demolition Is Long Overdue"

1
30/06/2016

Opened in the mid 1960s this hotel, like much of the Isle of Man, is stuck in a time warp. While that may be charming and acceptable as regards certain historic tourist attractions on the island such as those operated by Manx National Heritage, or else perhaps the Victorian Steam Railway, or the Manx Electric Railway, this is not the case with the Palace Hotel. Tired, worn out, and extremely dated sums it up. Admittedly, the young staff do their best to present a positive image (and are probably told to do so) but the whole complex is living on borrowed time. I suspect that it continues to attract guests only because quite frankly there is nowhere else of a comparable and similar size in Douglas. Several of the nearby large hotels - the Imperial and the Castle Mona have closed - are derelict, and falling into decay. The location of the Palace, overlooking Douglas Bay, sells it, but only of course if you have a room at the front. Unfortunately, we had a room at the rear, as a result of which on two of the four nights we were there we were kept awake by noisy extractor units from the kitchen, a rowdy wedding party, cars exiting the car park at the rear (which accommodates those staying at the hotel and the cinema) and for which you have to pay and then on the second night by those who had been using the Casino. On that second night, when we were woken up yet again by a disturbance, I went downstairs in the early morning to be confronted by two drunks in the foyer (unmanned). While the hotel did then move us to another room, by the open admission of one of the managers, who will remain nameless to save his/her position, security (in the hands of a private firm) is non-existent. Then there are the early morning deliveries to the rear of the hotel and the collection of waste to contend with ... Both the bedrooms we occupied were cramped, small, and neither was air conditioned. The breakfast was fine but served by east Europeans whose training and command of English was extremely limited. Akin to Manuel out of Fawlty Towers, by which I mean that if you did not hold onto your cutlery and crockery it was whisked away. Asking for two teabags in a pot of tea produced two teapots with one teabag in each. The only evening meal we had there was a bar meal and was absolutely appalling; microwaved food at its worst. I suggest you find somewhere else for an evening meal - the restaurant may have been a better option but don't count on it. While we received a slight reduction in our bill, it was in no way adequate compensation for the problems we encountered. I suggest that people consider very carefully before staying here and, if there is an alternative option, then that might be the better course to pursue.

"Very nice stay"

4
29/06/2016

Really enjoyed my stay here, the hotel had its own swimming pool and gym (more of a fitness gym than weights gym) It also had a casino which was open till 4am which can get a few locals in too, and it had all you would expect it to have in it. It has a couple of restaurants i only ate in the Chinese one which was very nice - would recommend. We booked a double sea view room, and it was worth the little difference. The beds were very comfortable and the room its self was nice and very clean. I seen comments complaining saying its a tired hotel, I really don't know what people expect yes the decor in the corridors may be a little old dated but its clean and the rooms seemed fine to me. Would stay again

"Great hotel"

4
27/06/2016

Hotel was very comfortable and clean. Excellent food and friendly staff. Would stay here again. The facilities were very good and l would highly recommend this hotel to my family and friends. It is very good value for money

"Fantastic view, fantastic service, fantastic staff and fantastic breakfast"

5
27/06/2016

I was lucky enough to be allocated room 302, with one of the most exceptional views that you can ask for. The room was spacious,very clean and amply stocked with bathroom extras, complimentary drinks, towels and everything you needed. The breakfast in the morning was brilliant, with friendly helpful staff - definitely will revisit. Even got given a free voucher for the casino. I never used it, but a nice gesture

"Great weekend break"

4
25/06/2016

Booked the Palace for a weekend away with a large group of friends due to the convenient location & range of facilities within the hotel - our group made god use of the hotel bars, casino and gym. On arrival Stevens was patient with our rowdy group. All of the rooms were clean and comfortable, however the positioning of the hairdryer behind the TV isn't practical. Mix of pricing on soft drinks during the day & dressing a plate of kippers with a strawberry was a bit odd. That said I'd recommend and would stay again.

"70th birthday event on the Isle of Man 16th - 19th June 2016"

5
24/06/2016

A very good choice of hotel with good service, extremely helpful and friendly staff in all cases and a room with a sea view as requested. Ideally situated for access to Douglas and other parts of the Island using public transport, we were very pleased with the experience. The receptionist on our last day "went the extra mile" when our flight back to Gatwick was cancelled and we had to seek an alternative (boat to Liverpool/train to London). She lived up to the expression that "nothing was too much trouble" and ensured that an excellent stay/birthday event was not ruined by a flight cancellation/seat shortage until the Wednesday that followed!!

"1 night at the TT races"

4
23/06/2016

Booked this hotel at the last minute for 1 night at the TT races and was not disappointed it was situated ideally , and the rooms were clean and tidy with a nice breakfast to start the day off with ,the staff were helpful and this hotel has the only casino on the island if your that way inclined

"Long Weekend Break"

3
21/06/2016

The room on the 4th floor at the back was clean and tidy. When we arrived we had to wait over 2 hours to access the room at 4:00pm. We knew that would potentially be the case, but we would have thought that with the ferry from Liverpool scheduled to arrive in Douglas before 2:00pm they would arrange to have rooms ready by then. We were not the only guests to make their way directly from the ferry to the hotel to be frustrated. We like to sleep with the window open, and that exposed us to the noise of air conditioning units which isn't too bad as it is constant. On Saturday morning I was disturbed at 3:15am by people leaving the hotel making a lot of noise whilst waiting for and getting into taxis. The disturbances continued for over 2 hours.

"Isle of Man visit"

4
20/06/2016

Enjoyed the experience, looking forward to the next visit. We had booked two interconnecting rooms, but upon arrival we had been allocated separate ones. They were not able to reallocate us for two nights, but they did then move us to ajdoining rooms

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"professional and caring staff"

4
17/06/2016

We found the hotel staff to be honest, caring and the best we have experienced for some time. They were always there to go out of their way to help you. Centrally located you were not too far away from anywhere. We learnt a lot about the Isle of Man from the staff and they were good ambassadors for the hotel and the people of the Isle of Man. We want to go back

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Ex Hilton and still average"

3
17/06/2016

Well this hotel has changed hands twice since it was a Hilton. I like change when somethings change but this hotel really does seem to be stuck in a 80/90s time warp. The rooms are ok really could do with modernising to adapt to the modern traveller. The casino is average but as I don't gamble I just had a walk around to see if it had changed and was surprised by fact that it didn't look any different to 2002 The restaurant and bar have sea views and well that's a good thing as you wait and wait ages for you food to arrive and its alright not Jamie Oliver standard but it's passible. There is a another note to add try and get a sea facing room as the rooms at the back over look a car park and cinema which can be very noisy at weekends

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good Sea View - Tired Hotel"

3
14/06/2016

The building is concrete box construction with flat roofs (that leak - buckets in reception). It's tired and in need of a complete refurbishment. The carpets are old, dark and worn. The room we had had a large crack in the ceiling and sagging coving. The best thing about the place is the staff who are warm and helpful. They definitely improved the experience. And our room overlooked the bay which was a positive. This was a last minute booking, without much research, but I won't hurry back until it has some money spent on it.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Good location, great staff, average everything else"

3
12/06/2016

Booked last minute for one night at the TT 2016. The location is great, just a 5-10 minute walk into central douglas. The staff are very friendly and accommodating. We had bed and breakfast but had to go out for breakfast because at 9.25am (breakfast is advertised as 7 - 10) there was literally no-one on the breakfast room, no guests or staff or even any sign of breakfast! The room was small but functional. The beds in 432 were horrendous - you can feel all the springs and if I wasn't so shattered because I'd not slept in 36 hours I wouldn't have slept at all. The cleaner or someone also came into our room at 5.50am!! Lots of tea, coffee and hot chocolate and the price we paid was ok for TT week too.

"Living in the past "

2
11/06/2016

We stayed for a week during TT. The hotel states it is a 4 star hotel this may have been the case 20 years ago. Luckily we had an ocean view room as it was hot and could capitilise on the sea breeze to cool the room however noise is an issue more so during TT. View would be grand if the inside of the double glazed windows was clean. No A/C no ceiling fans no fridge in room and hotels ice machine broken. If you need ice Sir you can go to Tesco like we do. Room only had a double bed. Night Club open until 3am andusic penetrates rooms even on the 4th floor. Really needs to get with the times

"Great staff, hotel ready for a facelift"

3
11/06/2016

Stayed for the 2016 TT with Sportsnet. Staff were wonderful. Breakfast was 'yum'. Building is a little tired but our room was clean & did the job. Unfortunately we experienced the hottest week for 20 years so better ventilation would have been appreciated in our room (overlooking the carpark) - thankfully the staff 'borrowed' fans from the balcony rooms for us. Looking forward to hearing of an upgrade.

"Friendly service, with an OK room "

3
09/06/2016

We didn't take in the hotel facilities, as we had a late check-in and an early start. The night manager was super-friendly and happy to help us book a taxi for the airport transfer in the morning. The hotel room itself, was clean and it was nice to have conditioner as well as shampoo and shower gel provided in the bathroom. The room was a little hot - there is no air conditioning - but despite the window being open, I had a quite night.

"Excellent value and wonderful staff"

5
07/06/2016

Thank you to all at the Palace for yet another fabulous stay! The initial reason for my trip this time was to take my Father's ashes over to the Island and scatter them with Mum's. However I stayed for 5 days and travelled around a fair bit largely due to the location with bus and tram stops outside the hotel. It won't be long before I'm back as I'll be checking out the Winter deals once again which are amazing value!

"Location good quite central but in need of modernisation generally but very clean."

3
03/06/2016

Stayed for five nights. Room to stuffy. Hard to regulate heat in shower. Staff in restaurant seemed to have trouble understanding when we wanted to order something from their specials menu. Swimming pool great. . We didn't use Casino or night club so can't say what they are like.

"Good location, good breakfast but needs a facelift!"

4
30/05/2016

We picked the Best Western as the location was good and the price was good too compared to other hotels, this was the only chain hotel in the area also. Parking is free on the street outside - just move your vehicle within 24 hours and its free again!. The hotel itself needs a bit of clean up and paint job - you'll see the old Hilton paintwork around. Some of the hallways needed a good clean and the carpets in the room were worn and stains on the bottom section of the bed. The lip to the balcony was also worn/broken but its not the worse hotel I've stayed in by far and we don't go away to stay in the room!. Breakfast is great with a large buffet selection and the staff are all polite and friendly. A good hotel to stay in for a weekend break with a leisure centre next door with use included.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Can't wait to stay again"

5
26/05/2016

We are just at airport after leaving hotel. A lovely hotel with the most comfortable beds. If i could have i would have brought the pillows home. Lovely warm friendly staff especially noah from the resturant. Food was amazing and such an amazing selection. Room was lovely and clean. View was amazing. We will definately be back next year

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for your kind comments I am glad you enjoyed your stay and made good use of the restaurant and available facilities.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"A WEEKEND BREAK"

4
23/05/2016

This Hotel is a perfect setting for the beach trams and the shops. It has a night club opens midnight till 5am, casino and bingo. We had bed breakfast and evening meal which was a carvery. You different choices each night. there was a vegetarian choice as well as a roast and a fish dish. We could not fault the food. The pool was lovely and warm. The receptionist was friendly and welcoming. All the restaurant were friendly and efficient. Will go back.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and made good use of the restaurasnt and available facilities.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"A Good hotel"

4
22/05/2016

A good hotel to stay at, staff were certainly helpful all the way through. Good size car park, if a little expensive for residents. Rooms were very comfortable but could do with refurbishing, some units a bit worn but generally ok, still all useable. Restaurant and bar area is very good and the breakfast is excellent. Right on the front so a sea view room really means sea view!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and made good use of the available facilities.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Short break"

5
21/05/2016

I have stayed at this hotel about eight years years ago. I was not really impressed the last time I stayed. However this time was so much better. I can not fault the staff all very friendly and helpful. The lovely reception team were very welcoming and check in was swift and delivered with a smile . The room 449 was bright with a king size bed and had a sea view the bathroom was a little on the compact size but perfectly functional and clean with a selection of toiletries. The restaurant served an excellent breakfast and a carvery supper with a few cook to order options all the restaurant / bar staff were very helpful however a special mention has to go to Laura a little Yorkshire pocket rocket she went above and beyond to provide great customer service and nothing was to much trouble for her. Always smiling and happy to help a real credit to the company. All in all a good hotel not the Ritz but great value and very good service and very near to ferry links

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will pass on your comments to Lara im sure she will be happy to hear it.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"A bit of glamour in an old fashioned resort"

4
21/05/2016

A good reasonably priced hotel for a long weekend out of main season. The hotel is situated opposite the beach a little distance from the main shopping centre of Douglas in the Laxey direction. I was with a group on a two night weekend stay in early May 2016. We were able to upgrade to sea facing rooms for £10 per night. In the main season I believe it costs an extra £25 per night. My room was a good size and clean. The breakfast was the usual buffet style and with a selection of good quality choices of English and continental food. On the first night a few of us had the house fish and chips in the bar area. Unfortunately not the best I have had. The hotel was busy with wedding and hen parties but the caused no problems. The hotel has a casino that is open until 0500 on Saturdays. A bit of glamour in what feels like a 1950 resort. I enjoyed my stay and would stop here again. The receptionist 'Stevens' was particularly helpful and plotted a tour of the island for us on public transport.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and made good use of the available facilities.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Amazing holiday"

5
20/05/2016

I have just been on my first holiday on my own, I love the Isle of Man and as I was traveling on a coach trip this was the designated hotel, I read trip advisor before I went.i was not disappointed, our party were given a dining room to ourselves with tables seating 10 people there were many couples and some singles me being the only single female I enjoyed being on a table with so many people to talk to and every body joined in with the conversations so well done for that. All the staff were really helpful, nothing was any trouble for them, they were all so friendly. My room was a spacious double room was cleaned every day, and with fresh towels also All public areas were clean and areas well signposted so no one could get lost. I would recommend this hotel to anyone. Thank you to all the staff.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and found the staff to be friendly & helpful.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Don't get a room overlooking car park"

2
14/05/2016

Stayed here for one night on business in Douglas and stayed in a room that overlooks the car park. Hardly slept as there is a bank of extraction fans to the first floor level roof that are very noisy and not turned off till 11pm, they then spark up again in preparation for breakfast. When they turn off at night the peace is then broken by death rattle taxis waiting at reception to pick up casino guests that leave there engines running, had to contact reception to get them to switch off, if you like to sleep with window open don't pick this hotel, having said that rooms are reasonably comfortable and food just ok in restaurant but look at other options before selecting this hotel.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Shocking... literally!"

1
12/05/2016

Having stayed at the hotel this week, and thinking back to an event that happened on the first morning that I will put in writing formally to the hotel, guests should be aware of the seemingly lax electrical safety standards at this place. The short of it: got a 240v shock off the iron - not a nice experience - the results of a frayed mains cable touching the metal surround of the ironing board switching unit (one of those designs that would be outlawed today). Having reported it I thought it would be fixed but no, same one in the cupboard on return so I questioned this with the maintenance guy who happened to be in reception. He told me he PAT tested it (no stickers anywhere in the room) and then came up to see it for himself.. showed him the frayed wires. PAT testing includes a visual check - obviously not in this case. Then I was told the room and corridor was protected by RCD. Really - well that worked didn't it. You might be thinking this isn't that serious, but when you get a mains shock, you'd expect it to trigger some type of response or action that in this case seems to have failed completely and therefore I'd question the standards of maintenance at this hotel. When you're a guest in a hotel you expect maintenance and management to take responsibility and I will certainly give management a chance to reply and will share the photo taken of the flex with them and precisely what conversations took place. But in the meantime, please take care; just a few checks as it could have quite easily been a different outcome for me!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
We have had contact from you by email and i have done a full reply to you and copied in BESTWESTERN customer services. We do have in place A complete PAT testing program and we do have an external company that test our entire complex and then this is all reported to our health and saftey manager. Thank you for your feed back and as above i have sent a more detailed reply to you through the other chanel you have contacted us through.

"Palace Hotel,Douglas"

4
07/05/2016

Very nice hotel if you have a seaview with excellent staff and facilities.Food was above average.The only down side was you have to pay in the car park which seems a bit strange.The walk to town was 15 mins and enjoyable.Ideal base for touring the island

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and made good use of the available facilities.We hope you will come back and see us again soon Again thank you for taking the time to write this review

"Customer Service"

3
03/05/2016

I visit the island regularly on business and don't spend much time in any hotel, but whilst there I do appreciate some homely comfort. The view from the restaurant is exceptional but the menu could offer a broader selection. The room I had was adequate. Service front of house provided by Stevens was excellent.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Oh Dear what a Dump"

2
03/05/2016

Room was very small and bathroom well past its best much like the rest of the hotel. Frankly from whatever angle you look at this hotel it is an architectural eyesore. The room price was poor value. Breakfast and coffee very disappointing.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Isle of Man stay"

4
01/05/2016

Hotel is very nice a bit dated horrible shower curtain. Could have done with another comfy chair in the room. One of the windows had blown so it looked tatty. Breakfast was excellent. Service in restaurant and bar was slow. Lovely sea view.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Good location and stay but needs some updating"

3
30/04/2016

We stayed here for 4 nights at the beginning of March 2016. We chose this hotel because it was a Best Western and also for the facilities it offered. When we booked we were aware the décor would be a little tired. We arrived early afternoon and were told the room would not be ready for a few hours. I asked was there any chance we could have it earlier and we were asked to go and wait in the bar. 10 minutes later it was ready which was good news for us! We were given a room that overlooked the car park. The room was ok, but it was very tired looking and this does need to be addressed. The hotel did not appear to be full and as it was my birthday the day we checked in I was a little disappointed not to be allocated a sea view room. While we stayed at the hotel we used the pool, bingo and the casino. All were very good. The breakfast at the hotel was lovely and the staff were wonderful and really friendly. During our stay in the Isle of Man we enjoyed a trip to Peel for the ice cream, a ride on the steam train and a visit to the Manx Museum. Some things were closed due to the time of year so we would definitely return in the summer next time. We possibly would stay at the hotel again but if some improvements had been made.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Never again"

1
25/04/2016

Website is poor on the booking in, prices are over priced in comparison to the hotels on the island, dirty, the reception and bar staff were lovely the lack of management is poor, rooms are small even on the deluxe level dated and the sea views are some what ruined by the forefront of the flat roof in some of the rooms, access to the rooms is poor and the hotel in general is very dated also having a car park is a good thing except you as a guest have to pay to use it. I for one will not be staying in that hotel again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"spring break"

4
25/04/2016

We had a four night stay which was very pleasant, our room was comfortable and adequate for our requirements, the staff were helpful and polite. The breakfast food was good quality and well presented. The hotel location was ideal with convenient parking available there were additional facilities on site that we did not use ie., casino, sports gym

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Pleasant visit to Palace hotel & Casino, Isle of Man"

4
21/04/2016

My partner & I stayed here for a holiday for 5 days at start of March/ beginning of April 2015. We found our seafront balcony room to be very comfortable, with good amenities. The restaurant was spacious and pleasant with good quality food and the bar was very comfortable and relaxing. Overall we found the staff to be helpful, pleasant and attentive. The swimming pool was an added bonus which we made use of most mornings during our stay. We will definitely look at staying here again when we return to the Isle of Man for another holiday.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and made good use of our available facilities.We hope you will come back and see us again when you return to the island. Again thank you for taking the time to write this review

"Short Break at the Casino"

4
21/04/2016

We stayed here for a short break whilst we visited family in the IOM from 09/04 til 12/04 and we had an enjoyable stay in this hotel, the room was a double with sea view and it was excellent, the staff were very obliging and friendly, the food was good, the pool and fitness suites were included in price and facilities were good and I would certainly recommend the hotel to anyone looking for a stay in Douglas, only negatives were the drink prices around £4 a pint! and the common areas were a bit tired, avoid rooms at the rear of the hotel as they overlook car park and have extractor fans from kitchens etc (noisey).

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"20 days stayed in 12 months"

5
17/04/2016

Staff and food great. Yes, hotel looking a bit dated but my wife and I love staying here. Hotel has great facilities and is in the perfect position. Looking a bit jaded but we have no interest in staying elsewhere.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Quality of a chain hotel but with a personal service"

5
13/04/2016

I recently stayed in this hotel for 1 night on a business trip. All staff were extremely helpful, pleasant and polite. The hotel had all the facilities that you would expect and which would only really be possible with a large chain, but the service was of the high calibre you would normally associate with a smaller independent/family run hotel. Special thanks to Irene for finding and recovering my iPhone charger which I had left behind.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for you kind comments, im pleased that you found our staff to be of a high standard and feel that you received a service beyond what you would expect. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"A great all round hotel with value for money and exemplary staff"

5
13/04/2016

My family and I stayed here for 3 nights whilst touring IOM early April 16. The staff arranged our four rooms close together and couldn't offer any more support, from extra towels, support with rooms and even arranged a birthday cake for a 30th birthday. The manager Mark Turton there & his colleagues are a credit to the chain. The food quality & quantity was excellent as well as very relaxing bar area. The barman advised us on locations that we were searching for and his advice was spot on.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for you kind comments, im pleased that you found our staff to be of a high standard and feel that you received good value for money. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Sunday carvery."

3
11/04/2016

Went for Sunday carvery, plenty of choice thou roasties were a little bit burnt, meat was fine and soup very good thou service in general was a bit slow, food okay thou wouldn't rush back, room was a bit chilly were we where sat overall the building looks tired and need a refurb.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Great location with excellent service"

4
08/04/2016

Stayed with my husband who was on business. Had a sea view room on the 3rd floor. Lovely view and all you would expect for comfort. We ate in the restaurant on the first evening and I asked about gluten free options as I am coeliac. Staff were very helpful, checking with the kitchen staff to ensure the information I received was correct. I had tuna steak served with vegetable on a bed of noodles. The noodles were substituted with rice noodles ensuring a gf meal. Panna cotta served with strawberry sauce completed my very enjoyable meal. My confidence was raised further regarding staff awareness of gf food when the chef came to the table during the meal to ensure everything was satisfactory. The following morning, gf toast was provided at my request and bacon brought directly to me from the kitchen to ensure there was no cross contamination with sausages or bread on the buffet. The gym steam room and swimming pool were all very good with spotless facilities and changing rooms. Sadly the jacuzzi was not working but didn't spoil my enjoyment. Good location, within walking distance to the electric train and into the town centre. Cinema is just behind the hotel. All in all an enjoyable stay, very helpful and friendly staff. Would definately go back.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed our dining facilities and found that our staff where accommodating to your specific needs,as we strive to make sure that our hotel and facilities can be enjoyed equally by every one of our guests. I look forward to your return. Again thank you for taking the time to write this review

"Great location - basic hotel"

3
07/04/2016

This has a great location right on the front with excellent views out on to the sea at the front of the hotel. It has parking at the rear also. Casino and restaurants on site also. The good is a good standard. The rooms are a little small and in my view in need of updating.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Great Hotel with Excellent Service & Staff"

5
05/04/2016

The hotel provides you with every amenity possible combined with very friendly and helpful staff. The food is also very impressive with a wide selection, highly recommend the breakfast. Sea view rooms are highly recommended Overall thank you to all the staff at the Palace Hotel.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your comments, im glad that you enjoyed our dining facilities and felt that you were well looked after by the staff. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Absolutely discussing, look at pictures"

1
01/04/2016

FILTHY ROOM but the worst by far was the gym. This is a separate room underneath the leisure club. Rusty equipment, mold on the ceiling and walls. Absolutely filthy. Hotel smells old and musty. Book somewhere else.

"Shame!"

3
30/03/2016

I was really hoping this time Best Western Hotels could have gotten things right, shame is was Not the case for the following reasons: 1. Despite being in email conversation with Bw Business Accounts, my reservation was never booked or at the rate discussed 2. On arrival, after waiting at reception desk for about 12 mins, another guest went and tried to find a staff member for me 3. No booking was made and they weren't expecting me, but did offer me a room at a much bigger rate 4. Staff didn't or wouldn't charge my room to my best Western business card, and refused my American Express credit card, so had to use debit card in end (what's the point of having membership you ask?) 5. No room service menu in room, so had to go order in restaurant instead then was expected to pay instead of it being added to my account 6. Toilet flush in room 305 didn't work properly 7. I reported all of this on their feedback cards which I left at reception when checking out 8. Was billed £4.25 for 2 international calls that did not connect or go through, just rang, nobody answered the other end I have since complained to Best Western and refused to pay their bigger bill than I was expecting and have asked them to close my business account down, as we feel strongly about customer service quality.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Lovely overnight break"

5
29/03/2016

We stayed at the Palace for my husband's birthday. Unfortunately, as it was Easter Saturday, the special offers didn't apply, but we thoroughly enjoyed our overnight stay. Dinner was excellent, with particularly good quality starters. A couple of hours in the Casino, with a 'break even' result, was brilliant. Breakfast at the Palace was perfect, as it always is. Good quality food, cooked well, with lots of choice, made for a good start to our day. Check out at 12 noon meant that we were able to have a bracing walk along the prom. Even though we live only11 miles away, we felt that we had had a lovely break! The rooms may be a little tired but no problems at all. Great stay.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your comments, im glad that you enjoy our dining facilities and felt that you had a lovely break with us. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Just4keepers 1st trip to this amazing places "

5
29/03/2016

just4keepers 1st Camp to this amazing places the kids were amazing a credit to the Isle of Man ?? we all had loads of fun ! Check out the photos on Facebook just4keepers or Ray Newland ! The hotel was cool the staff in the hotel were awesome ??high ??pool area was ok when stuff worked and (gym area I did not use??) due to broken hand ?? pool area 2 out of 5

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Decent lodging short walk from city centre"

3
29/03/2016

Hotel is a bit old but has all the amenities. Room was a decent size with good beds, heating control. Nice Samsung SmartTV with a USB port which was really handy. Spacious bathroom, lots of towels. Hotel is about a 10 minute walk to the Promenade, the pedestrian-only street that counts as Douglas' city centre. Handily enough there is a Spar (convenience store) right beside the hotel.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"improvement of the restaurant since last stay"

4
23/03/2016

This was my ninth visit and i must say the restaurant has improved. A better selection of cold starter including local smoked salmon. seemed to be varied selection of carvery meals. had steak and cooked to perfection. Some staff changed and service appears better. Rooms still need a bit of a refurb as do common areas. car parking fees are charged to guests which is an nunusual practice,,, Will probably be staying again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. It pleases me that you enjoyed your stay with us and feel that you received good value for money. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Good stay"

4
22/03/2016

Good place to stay with plenty of parking and good wi-fi. Also great pool and sauna. Excellent breakfast and bars. Only downside was bedroom. The windows were dirty on outside diminishing the view, no towels for the last day and not any top up of the milk and sugar for tea and coffee. These things were not enough of a problem to spoil an excellent holiday.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"superb hotel"

5
21/03/2016

lovely hotel, rooms staff and food top rate very clean in every areas ,little tlc in reception area would help,near main part of douglas but taxis very cheap if ,walking a problem. would recommend hotel casino and Chinese restaurant,very good

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Needs updating"

2
21/03/2016

Looking past its sell by date it needs a good makeover - rather difficult to do to a 1960s type building. Bed past its best. TV pixelated most of the time on the BBC channels not sure if weather related or "normal". Breakfast good both in terms of quality and quantity. Beer prices a bit steep its worth a five minute walk down the prom towards Onchan to The Queens. Food excellent and beer prices very acceptable.

"Bit dated but service fantastic"

4
16/03/2016

I have just recently spent 2 nights here with my husband... We checked in and where given a sea view room which smelt really bad of smoke, we reported it to house keeping and within 5 minutes she had called reception and got us moved right away, they are non smoking rooms but obviously the last guest didn't adhere to that! Rooms in need of upgrading but very clean and fantastic views with a huge patio door onto a small balcony... Perfect. Stevens checked us in, what a great guy so helpful and cheerful. Breakfast was really good and we also eat in the restaurant one eve for dinner which was also very good £21.95 I think it was for 2 courses, lots of fish to start which was beautiful and 4 or 5 mains to choose from, plus about 6 different desserts if u wished for an extra amount. All in all a pleasant stay, I will be returning for business

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve. I am glad that you found our location and on site facilities to your liking.We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Looking tired!"

3
10/03/2016

The staff were generally very helpful from the start, making sure I had ticketed my car to ensure I didn't get a fine from the car park operator then quickly finding me a new room when I discovered the first one I was allocated was located near noisy air conditioning units at the back of the hotel. Breakfast was very good with a buffet and a great choice of cooked kippers, poached eggs etc from the menu. At 70 pounds a night including breakfast the hotel was good value (Out of season - March) but needs a good revamp as it is beginning to look quite tired. The bedrooms in particular, for example the mattress on the bed was far too soft for me and I rolled around it as if I was on a water bed, plus the bed itself creaked with every move making for an uncomfortable and disturbed sleep. The window latch was faulty and the bathroom had a well-used look and feel. Everything was clean just looking tired. I probably won't return and would not book it for a business event as it just isn't smart enough. Suggestions if you do book, go for a high room with a sea view as certain rooms at rear overlook the air conditioning system and they are noisy. But be aware this was an out of season stay so the Promenade might get noisy during summer months. Alternatively look at the Claremont Hotel, some of my group stayed there and though more expensive the Claremont is very conformtable and definitely a cut above.

"Palace casino"

3
08/03/2016

Hotel is now looking very tired and dated. I thought Small baths with shower curtains with bath mats were a thing of the past, but every room has one. There's a great deal of noise from outside in the early hours on a Friday and Saturday night because of punters leaving the casino (4-5am) so would not advise light sleepers to book. Great breakfast as you can fill your plate with a huge range of food, but this is the hotels only plus.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Clean and tidy."

4
03/03/2016

My partner and I stayed at the Palace hotel during February for a weekend, it's not the most glamorous place to stay in Douglas, but it was good value. The hotel is above the casino, which consists of the casino itself, a Chinese restaurant and a night club. There is also a more formal restaurant on the ground floor and a nice health club on the first floor, which looks out over the bay. Our room was quite large with a,lovely view of the beach, and the house keeping staff did a great job of cleaning each morning. The staff at the hotel were very helpful and friendly, so although the hotel is a bit dated, we enjoyed our stay. Clean, tidy and good value for money.

"Food and service reasonable. The Hotel is better than it looks"

3
02/03/2016

The hotel was built on the site of a victorian Lido and ballroom. There are old photos on the walls of what looked like a magnificent palatial building. This was knocked down many years ago and the current ugly 1970s concrete and brick office block style Hotel was built on the derelict site. There are still remains of the old structure in what is now the car park. Suffice to say this is not a very attractive building at all and I know from speaking to the locals that some of them consider it an eyesore. It does have sea views from the front, slightly spoilt by the fact that you are looking across a large expanse of flat, felt covered roof. The Hotel is a Casino and you get a £5 inducement to visit the Casino area. I am not a gambler and have avoided this area. There are independant restaurants and a nightclub inside, too. I have only stayed here during the week and they are always shut. I have seen advertisments for entertainment on Fridays and Saturdays "live band from midnight to 3am". I suspect the place is very different on Friday and Saturday nights and personally I will avoid it if I ever need to stay here over the Weekend. During the week it is like a quiet, sleepy, business travellers motel, which is what I want. Good points are: It is a bit nicer inside than out. The rooms are clean, some are quite big (Deluxe rooms have big beds and cumfy chairs). It has a free car park - this is a big advantage as parking on the promenade can be challenging. It is quiet during the week, I usually sleep well. It has free cash machines and bottled water and a safe for valuables. The breakfast is buffet style but with table service for tea/coffee and special order items. Service and food are quite reasonable. I haven't eaten in the resturant, yet. They do room service. Rooms are quite cheap off season, too. I wouldn't take the wife here for a holiday, but quite a reasonable choice if you are a business traveller, despite it's "Casino / nightclub" alter ego.

"valentine stay"

4
25/02/2016

Stayed one night on valentine special, check in easy, Stevens very polite and happy.Good room at front very clean, strawberries and wine, rose petals on bed.. Good food, lovely staff, nice breakfast, very enjoyable time.

"Nice hotel but nothing special"

4
24/02/2016

Good central location. Room was clean and comfortable, hotel itself was reasonably good. Staff were friendly. Used the health club which was small and very dated with hardly any equipment. The pool was ok. Evening meal was a bit confusing as to what was on offer. Eventually settled on a bar meal which was good for what it was. The only problem was, I put £50 on my room account but everytime I wanted something, I wasn't on the system, so it became pointless. Breakfast was a buffet style affair, had everything you would want and checkout was 12noon. Please be aware that you are meant to pay for parking ( which I find absurd if you are a hotel guest). I refuse to pay for parking on private land especially if I'm paying to use the facilities, subsequently got a ticket which went straight in the bin. It basically warned me not to do it again or I'll get clamped. Maybe the hotel could issue permits for the duration of a person's stay, thus avoiding any bad feelings ? To conclude, it's not a bad hotel, couldn't really fault it but not somewhere to stay if you want something a bit special.

"Clean, but dated"

4
21/02/2016

This feels like an older hotel that could do with a bit of a spruce. However, I have no complaints about the hotel. The rooms were clean and the beds were comfy. The dinner and breakfast options were varied and did the job. The staff are friendly and helpful. Just a bit of an average hotel but it completely does the job you need it to (clean, comfortable and central location).

"Valentine's weekend "

5
19/02/2016

Lovely weekend, room was lovely, food was really nice - calvary type set up so no long waits and good selection! Staff were really friendly (mainly Stephen who didn't tell me to write this in hope of a promotion ??)! All in all good weekend and good price ??

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to give us your feedback. I am so pleased that you enjoyed your stay and will pass on the great comments to the staff and managers. I hope that you will stay with us again in the near future. Again thank you for your valued feed back

"Give a wide berth "

3
16/02/2016

Stevens on reception was friendly and welcoming. Antonio and Zofia in restaurant were a credit. That's the good points of the hotel. As a Best Western hotel it was a big disappointment, very tired hotel. Stayed in room 237 and all Saturday afternoon the electricity was off (Turned out only 235 and 237 were affected) The staff were not really interested offered to move to an inferior room or another hotel without sea view. They moved the couple from room 235 which took care of the electric problem. Car parking is £4 for 24 hours or you can park opposite for free. The fitness centre the ladies sauna was out of action and the whirlpool was not working on the Monday morning. The Best Western should send an inspector to this hotel as it is not worthy of the Best Western name, I have decided to not use the Best Western chain on my next trip to Berlin as don't really want to have to stay four days in a hotel like this, the only reason i have given it an average is the staff. Looking at the reviews on here the reply is nearly always the same, the management it seems can't be bothered to even take time to give an individual a reply.

"Valentines offer"

5
13/02/2016

Stayed here for the valentines offer for one night an we had a great time. Rose petals and prosecco in our room. Service was amazing and would definatley stay again. Stevens was so friendly an helpful.

"Great place"

5
11/02/2016

Well placed, great facilities, quirky, great staff. The car park is pay and display, and payment is not bad, something like £2.00 for 24hrs. The on site Cinema is just brilliant, not to mention the Casino. We even had a free £5.00 bet as part of the booking in at reception.

"Great location, lovely eatery and beautiful view of the waterfront from our room"

5
11/02/2016

A lovely place to stay that I would recommend to anyone wanting to stay somewhere central with a nice view. We also had a lunch buffet at the hotel which was great food and more than I could manage in one sitting!

"Majestic restaurant in the casino "

1
06/02/2016

Food was very hit and miss allot of the party was very disappointed with their food some even not eating as it was inedible. Service was terrible. Drinks orders were not taken, only after a very long wait. If your in a party of more than 8 dont expect to sit at the same table, they dont have the option. Not going back.

"Average hotel from the 80s"

3
29/01/2016

The palace is your run of the mill hotel, decor from the 80s, food from the 80s, prices from today. Hotel room prices are ok and the rooms themselves are clear and decent but the rest of the place is uninspiring. If you book make sure you get an atrium or see view room as this is one of the plus points of the hotel. It has a casino if you like that sort of thing but don't expect the Monte Carlo sporting club. It's in a good location and has its own car park so overall probably a decent bet to book unless you are looking for something special.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"You get what you pay for"

2
24/01/2016

Stayed here for work, it was disappointing in terms the quality of rooms. I wouldn't recommend it and would search some of the other hotels in the area that I've now stayed in (for work) in the same price range.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"New Year's Eve Black tie dinner & night's stay :-)"

5
23/01/2016

We had another great night here for New Year's Eve. Amazing food, always so tasty and well prepared. Great staff - very attentive & friendly. Excellent value for money for the package we received. Really good entertainment, that night we had "The Rat Pack" very enjoyable. My mum & dad were very happy to find surprise mini bottles of wine in their room for their anniversary, great touch. Thank you.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I'm glad that you found your stay with us an enjoyable experience and found our quality of food and service of a high standard ,I hope that you will return to enjoy future evens with us. Again thank you for taking the time to write this review

"Accommodation slightly tired but exceptional food"

4
22/01/2016

First impression the hotel had a food smell about it. Decor seems to be stuck in the early 80's. The food though wow like really, had sirloin steak two nights on the run and it is by far the best steak I've ever had, partner agreed with me. With the exception of the foreign waiter who didn't understand medium rare with Diane sauce and I had to write our order myself... Quality of food made up for that little mishap... Would recommend this hotel! Reception staff were attentive and lovely too.

"Business"

5
19/01/2016

Dated exterior but a very pleasant stay - ALL staff i encountered were brilliant. I have stayed in prestigious 5 star hotels which were not as clean as the best western Douglas - well done ! Really great service standards

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. It pleases me that you feel that you received a good quality of service as we always strife to maintain a high standard. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Overnight stay"

5
14/01/2016

Stayed overnight at this hotel for a retirement celebration with my husband. The experience was excellent with efficiency and quality from the staff the food the cleanliness and the facilities provided . We had a bar meal in the Paragon which was possibly one of the best steaks we have consumed in all our travels - really good to find this on home ground. Breakfast was of equal quality . I would definitely recommend this hotel particularly for it's value for money and overal quality .

"Great few nights"

4
09/01/2016

We stayed here with my boyfriend for a few nights. We were absolutely satisfied with the service. The breakfast was good, with so many choices, and the staff was really friendly and helpful. Especially Stevens at the reception. Definitely recommended.

"Mrs Wendy Baxter"

4
05/01/2016

It was a very good and enjoyable 4 day stay. All the staff were extremely polite and helpful. Will definitely recommend to family and friends. We had a room with a sea view and enjoyed listening to and seeing the sea. Will definitely return to visit in the summer. Just all round most enjoyable.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Worst Western"

2
02/01/2016

I booked 5 rooms for 2 nights at a cost of over £1,000. I received 2 rooms where the window would not close, 1 room that had a major leak, 1 room with black mould in the bathroom and 1 ok room. I was told by a totally unhelpful duty manager "Ian" (wouldn't give me his surname) that I'd agreed to a £20 refund - which I hadn't. The health club is a health hazard, the roof over the pool is flaking and ceiling tiles are peeling away. Breakfast is sadly lacking in 2 areas - taste and temperature, unless you like burned toast that is. I'll upload some photos from my stay soon and let you make up your own minds. The only redeeming feature is that the bar staff try to help. In the spirit of Best Western 'protocol' I won't attribute a name to the following comment from an employee.... "sorry sir, it does sometimes get embarrassing to work here". So, let's then move on to the final part of this review and one which I hope that "Ian" reads.... And that is their approach to late checkouts. Due to the homeward ferry being delayed, we requested a late checkout. We did this as soon as we heard of the delay. We were assured by the receptionist at the time that this was OK, but they charge £15 per room for a late checkout. We were advised to speak with the receptionist later the same day to confirm. After dinner, we returned to the reception to be told it wasn't possible to get a late checkout. We then asked for just a couple of rooms. The delightful Ian, told us with a wide smile that they could do 2 rooms for £45 each. So, in the afternoon when we first asked it would have been £75 for 5 rooms. Yet as soon as we went to confirm, the price was suddenly £90 for 2 rooms. When I asked why, I was informed that the rooms might get booked. Their website was showing good availability and given that the ferries were disrupted at its 11pm as this is all happening, then I can only assume that it is rampant profiteering by "Ian" and Best Western. What was supposed to be a pleasant start to the New Year was ruined by Best Western. The measure of good service is not how a company behaves when things go right, but how they respond when things go wrong. Well it appears that Best Western respond by profiteering. Avoid this hotel until a) The rooms and health club are visited by a competent maintenance person. b) The duty manager learns the basic principles of customer service.

"New Year"

4
02/01/2016

We booked into the hotel for New Years Eve. The cost was £200 for the night (£70 for other nights) for a deluxe room and breakfast. It also included a black tie dinner and dance. Whilst it may seem a lot for one night I was very impressed with the New Years Eve dinner/dance. The food was excellent. 3 courses all buffet style. The starters consisted of fresh salmon and seafood, meats, fruit, salads etc. Main course was a carvery and a huge selection of sweets. Also included on the tables were wine and champagne. The entertainment was a Rat pack and dancers plus a disco. Breakfast was a typical hotel breakfast. It was excellent value for money. The hotel itself however is looking tired and needs some money spent on it. We had a deluxe room on the 4th floor looking out to sea. The carpets are grubby, bed base not the most clean. The double glazed windows leaked like a sieve and we had to use a towel to stop it rolling off the window sill onto the carpet. The towel was soaked which shows how bad leak was. The bathroom was ok but the shower had little power and the shower head holder was loose. The sink was blocked and water took an age to drain away. The hotel staff were pleasant and polite, maid service good but the staff at the health club were very matter of fact and at time appeared disinterested to the point of being rude. Like the rest of the hotel it looked tired espicially the changing rooms. There are two free (no charges) cash machines on site which is useful. Also on site is the casino which also has a chinese restaurant and bar plus there is a club which is open at weekends. It's a shame about the general appearance of the place but for a new years eve break it was worth it.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve. I am glad that you feel that you got good value for money for your stay at our property and enjoyed seeing the new year in with us.We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"nice stay at ok price"

4
22/12/2015

have to be at work at IOM, I Stay here because I'm a gold member Of BW. Didn't have any upgrade but the room was big and comfortable with sea view. The bed was ok, had tea and biscuits in the room (nice touch).Happy with breakfast Fresh fruit, Cereals and yogurt. had toast and cheese. (for those who are hungry there is full cook breakfast and porridge. Tea and coffee. (included on the room rates). So excellent. There is a Pool, Gym, Bingo, Casino, Nightclub and a Cinema. So very good on that front. Few minutes walk to the city centre for shops, Post office, dozen of Pubs and restaurants. The sea is at the front and also there is a Bus stop (very handy). The bus number 1 from the airport stops there.about £3. The Hotel have a big car park. The hotel needs some refreshment as it looks 70's, with old carpets but its not that terrible.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve. I am glad that you found our location and on site facilities to your liking.We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Good...ish but could be great"

3
19/12/2015

There are some good points to this hotel. The food from the bar was very nice. The gym is handy for a quick workout. The pool and spa area is nice and relaxing. The room was always set and cleaned every day with fresh towels. All what you would expect from a big hotel. Unfortunately thats where it ended. The rooms are dated back to the 80s and i need a good chiropractor to set my back after a week in that bed. The shower is also back in the 80s, not great at all, one min its hot and the next it is cold. Coming into the hotel looks nice although there is a smell of dampness at the lifts which is off putting. The highlight of the stay was having to pay £20 to park my car at the hotel for the week...... This hotel could be great, but it needs alot of work. Tbh i would not go back, which is sad to say as i had high hopes when booking u.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Nice but dated!"

3
08/12/2015

I have stayed in a number of Best Western hotels and I have to say this one is not one of their flag ships. On arrival we were greeted by helpful and friendly staff, prior to going to the room we had a drink in the bar. Now I have to say the bar is very nice with great views of the sea, a very relaxing place to enjoy a drink. As for the room, I would recommend asked for a sea view, we didn't but its was not a problem. the room was a bit dated and tired, the bathroom was ill designed and the toilet seat was broken and the shower was just a shower head over a bath and did not appear to be that clean. The room was small however if you are only there for two days its fine. The hotel does have leisure facilities and although I did not use them they did look very good. There is also a Casino which is great fun, not to big, just right and it had a great little atmosphere and we went in both nights. The location is about an 8 minutes walk into the centre which is ideal for all the pubs and clubs and only a short distance away in the opposite direction is a great little Chinese restaurant. I will be going back again and I would recommend the hotel to anyone.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"The staff are outstanding!"

4
29/11/2015

I booked in here on the winter offer of 3 course dinner, bed and breakfast for 2 priced at £75 which is brilliant value for money. The hotel is in a great location, although the building itself is dated. my room was spotlessly clean, well laid out and warm.The bathroom was small and the shower could do with being upgraded however that's pretty much all I can find fault with. free wifi with quite good coverage, access to the health club, well stocked tea/coffee facilities in the room, comfy bed, and a decent hairdryer as opposed to the usual crappy ones mostly found in a hotel. Stephen checked me in with a smile, and he is honestly one of the friendliest receptionists I've come across. We ate in the restaurant both nights of my stay and nothing was too much hassle. Justyna, Jose Simon and David were amazing; friendly and always smiling, and ensured we had everything we needed at all times, even though the restaurant was extremely busy on Saturday night. Jose kept our drinks topped up all the time which was very much appreciated! The 3 course carvery meal included in the offer was beautiful with plenty of choices available. A harpist provided background music both nights in the bar area, which makes a lovely change from the offerings of other hotels. Breakfast was great, with a large selection of items to choose from. The service industry in the Isle of Man can leave a lot to be desired, however I had a really good experience at the palace and it's nice to be looked after by people who don't make you feel like you're an inconvenience to them. I would definitely stay here again and recommend it to other people. Ps David needs a day off - he seemed to always be there!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Thank you for your lovely comments they have been passed onto the staff, a business is only ever as good as the staff that they employ and i am happy to say we have a friendly efficient team. We strife to make sure that we provide a service at a quality that is expected of a four star hotel under the best western brand, and i am glad that you felt that we achieved that for you. And David has since applied for holiday,so will be getting the rest he's earned. I look forward to your return Again thank you for taking the time to write this review

"Business trip"

3
27/11/2015

Booked a deluxe room, comfy bed and pillows, amazing view out to sea, could hear waves crashing on shore at night. Was given a room with an interconncting door to next room. Really dont think this is appropriate for a female travelling alone. Neighbour snored all night too.. Hotel looked tired, in need of a refurb. Seats in bar area torn and tatty. Breakfast was excellent apart from the tinned fruit. Hotel staff were wonderful. Would stay here again purely for the location.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.Thank you for your honesty in both were we achieved your expectations, and where we unfortunately did not for which i apologize. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Not impressed.....but guess you get what you pay for"

1
27/11/2015

On entering the hotel I was shocked to find that I had to pay and display at a parking machine outside, 2 steps away from the hotels reception. I have traveled around the world stayed in many hotels (some of which were Best Western) and can categorically say I have never been asked to "Pay and Display" in a car park owed by the hotel. When asking if I could not just add it to my room the answer was just no. Imagine more to annoyance that the card reader in the pay and display machine was broken, as was the cash machine in the hotel that the receptionist pointed me too. This coupled by a long journey was very frustrating. Found out later hotel do not turn them on till 9pm, if you are expecting parole to pay and display for parking the this is just stupid. Room, Deluxe? Really? If this is a deluxe room I am in now then I hate to think what the normal rooms are like. The bed is uncomfortable there is not enough power points for a modern world, the decor is poor and the furniture is jaded. One plus point - the Internet is fast. Restaurant, ah actually this is a Buffett Restaurant and should be called a "Buffet Restaurant". This was also poor, 2 courses £17.95....expensive! Selection of cold starters from a small buffet or hot soup. Cold starters were not impressive, pate that looked like it had been sat out for a while, prawns that were not in the chiller just sat on the side of the chiller (obviously avoided these) some cold ham and beef. I had some ham, potato salad and a cucumber salad. Disappointing. Main course consisted of various things from a Hotplate I choose beef stroganoff, which did not have much flavour. Behind the Buffett the wood cladding did not look like it had been cleaned for a while. 2nd night I ate in the bar, this was slightly better, sirloin steak I order rare, the portion was big but the stake was more like blue than rare, but I can eat blue anyway so was not bothered. One plus point from the hotel is the staff, they are friendly and helpful, but Sorry I will be looking elsewhere when I next come to the Isle of Man. To sum it up the entire hotel needs modernisation as a huge amount of investment to bring it into the 21st century. Mr Manager please don't put out your standard reply to this review as you have with others, I quote your brochure in my room "Hotels with Personality".

"Staying in 1970s Isle of Man"

3
20/11/2015

If you like your décor from 70s stay here. I enjoyed the access to the health and fitness centre but it needs a revamp. The whole building needs to get into 21st century to attract a younger crowd. Included breakfast was very good although the items left out on the hot plates do tend to get dry so maybe don't put all the food out at once.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for taking the time to write this review

"Enjoyable stay"

4
20/11/2015

Stayed here recently with my wife and although yes it does need a refurb which everyone can agree with, it was one of the most enjoyable stays I've had in a while. The rooms are clean and comfy and the staff are great, from reception (Lauren was really helpful with any queries or problems we had she was always there answering with a warm smile on her face) to housekeeping (julie such a lovely woman and looked after us while we were there) to the restaurant staff (the irish guy john I think on the bar was great and a easy bloke to chat to, many laughs with him and we enjoyed going down there of a night time) all in all, it may look grim but the staff make that place by warming it up, a really good asset if you ask me. I'll be back soon

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Thabk you for your kind comments, i have passed on your comments to the relevent staff. I am Glad that you ebjoyed your stay with us and i hope that you will return to us in the future Again thank you for taking the time to write this review

"Never again"

1
18/11/2015

Stayed here for 2 nights on business and I'm sorry to say I will never stay here again. After travelling to the Isle Of Man I arrived only to find that I had to pay for the privilege of parking at the hotel. On questioning this at reception, the receptionist told me that 'we have been told that everyone has to pay'. She summoned the duty manager who said that the rules had come from way above him and that even he had to pay (not that it is any of my concern). The room was small and overlooked the grim car park and I am now recovering from 2 sleepless nights with the uncomfortable bed causing back pain. On the first night I ventured into the bar for a meal and opted for a cheese & pickle toasted sandwich. This was a poor effort of a meal and something you would not expect to find in a supposed 4 star hotel. The night before departure I phoned reception to check what time check out was and on the morning of check out, it looked as if they were going to charge me for this call (that would have been the icing on the cake), they then said the charge had been cleared off but I did sense that they were thinking about charging this. Shame but I will not be returning when I next visit and hope to find somewhere which offers a better experience.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Cramped rooms"

2
13/11/2015

Sadly rooms are really small and there's no point in upgrading to a sea view as the windows (I checked three rooms) are all fogged due to poor double glazing. Friendly staff and no complaints about cleanliness. Didn't use the restaurant.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice location, but oh so tired"

2
13/11/2015

A couple of weeks back I dropped my son off for his first term at university, it is safe to say his digs rate above the rather tired state of the Best Westen hotel. The furnishings were of university hall standard, and the bed amongst the most uncomfortable I can remember. As is often the case the politeness and care of the staff was well above the level of the hotel in which they work, bringing the rating all the way up to a 2 star!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"GOOD FOR A BUSINESS TRIP"

3
10/11/2015

The Best Western is in a great position for getting around Douglas. Our room was neat but very compact to the point of not being comfortable just to relax in. If you are on a business trip and just need a good bed, teapot, and a tub/toilet its okay. The staff were helpful and kind and the food was good in the restaurant. We were not used to the menu structure with prices for 1 course, 2 courses, and 3 courses but we still ate and enjoyed the meals.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Could be so much better"

2
09/11/2015

Visited IoM for a short break of 3 days and stayed here for convenience. It's in a good location but in serious need of a refurbishment. It has everything that's required but it's dated and exhausted. Entrance poor. Rooms scruffy. Bar ok but doesn't serve local beer for some reason. Restaurant ok if basic. As mentions it could be excellent with some investment. Rooms at front have lovely views. As does the restaurant and bar. Good location as well. Just very tired. Shame really. All staff were very helpful. There's a restaurant called North 16 (I think) short taxi ride away. Highly recommended

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"great stay"

5
08/11/2015

Stayed with my wife in October for three nights, the first morning we were told there might be a problem with the plumbing, left for the day and when we returned was told we had been moved to another room, everything had been carefully taken from one room to the other and a mini bottle of wine each plus water for the inconvenience was on the table for us, this was overseen by Mark who went out of his way to make sure we were happy with the situation. All the staff were very professional and John (from Dublin) made us very welcome in the bar in the evening, my wife wanted a vegetarian dish and he organized a lovely meal for her. Food was excellent and the hotel is just a short stroll to the main town.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Your comments are apreciated and have been passed on to the relevent staff memebers. Im glad that you found your stay and food to your satisfaction, and was pleased with the dealing of what became only a minor inconvinience for you. I hope to see you return in the future. Again thank you for taking the time to write this review

"Great Value for money"

4
06/11/2015

Stayed here recently already booked in for another trip in a couple of weeks. Staff are polite, friendly, efficient. Eagerly assisted when I lost my Iphone in the casino and amazingly it was returned to me in no time. Rooms some have a sea view, always my preference no matter the weather, it's a nice changing landscape.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Thank you for your lovely comments, they have been passed along to the staff. on behalf of the whole team we egarly await you iminent return. Again thank you for taking the time to write this review

"Lovely man on Reception"

5
04/11/2015

I would just like to say what a delightful young man you have working on your Reception desk. I attended a charity ball at your hotel on Saturday evening and left a laptop behind. I have been liaising with Steven who made it his task to track this down for me. When I arrived to collect he was so helpful and it made such a change to see someone with a smiley face, who actually looked as though he was enjoying his job. Thank you Steven

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review You comments have been passed on to Steven, and he is now even happier. I hope that you will return to us in the future. Again thank you for taking the time to write this review

"Much better than expected."

4
03/11/2015

We stayed recently after attending a function at the hotel. As our room had been booked many months ago, the car parking fee was waived. The entrance at the back of the hotel isn't particularly welcoming, but the reception staff made up for it. They were friendly, helpful and cheerful. Our room, although small and overlooking the car park at the back, was clean and comfortable, and very quiet at night. We slept very well! Breakfast was fine, served in the dining room, overlooking the bay. The only criticism would be that there was no granola available. The service at breakfast was very attentive. Checkout was at 12.00, so plenty of time to make use of the leisure facilities or walk along the prom. We were happy withe hotel and would certainly stay here again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am pleased that you had a comfortable nights stay after enjoying our function facilties, and found the staff to be attentive to your needs. I hope you will return in the future and continue to enjoy our rooms and dining facilties. Again thank you for taking the time to write this review

"Good location with helpful staff and great breakfasts"

4
03/11/2015

We travelled as a family of four and booked two rooms for three nights with a connecting door. This gave us plenty of space. With hindsight I wish I had paid more for rooms with a panoramic sea view because the most disappointing thing about our stay was the constant noise coming from the car park that our room overlooked. The nights were warm and with no air conditioning in the room we slept with the windows open. There was a loud generator noise coming from the hotel pool and spa area below us which did make it hard to sleep with the windows open. As regards the car park behind the hotel it costs £5 to park there for 24 hours. Alternatively, you can usually find a space at the front of the hotel along the promenade which is free for 24 hours. The hotel is clean and the staff were very pleasant and helpful, particularly at breakfast which as well as offering guests a stunning view of the sea also provides the hungry traveler with a comprehensive hot and cold buffet range and items cooked to order (such as famous Manx kippers). The hotel offers free Wifi in the hotel rooms which was very welcome, although we did find that the connection was lost every few minutes which means you have to keep logging in. The swimming pool was also very welcome - clean and well maintained. All things considered, I would recommend this hotel very highly, particularly if you can get a room with a sea view.

"Great Location - shame they introduced a parking charge"

4
02/11/2015

Nice friendly Hotel in a great location. I had to pay £15 to park. The machine only takes pond coins. Who carries 15 pound coins? The rate is the same for residents and non residents. Some kind of discount for residents would be good.

"very good"

4
28/10/2015

First impression when entering via the back door on the promenade wasn't too good ,but when reaching the reception this impression soon changes .check in was very quick and the receptionist helpful.the sea view room was exactly what we expected clean,comfy bed and good wifi reception.maybe the bathroom could be a bit bigger and updated a tadge but was quite adequate.breakfast was excellent plenty of choice and no big queueThe .restuarant in the evening was again excellent but a little dearer than similar establishments in the area ,same with the bar prices .would gladly stay again if in the area

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am glad that you enjoyed your stay with us and found our rooms and dining facilities to your satisfaction. I hope that you will come and visit us again in the future Again thank you for taking the time to write this review

"good base for holiday"

4
26/10/2015

Great hotel location and parking remember to get parking disc at tourist office when coming off ferry.All staff very help full, especially Jo at the the reception. nothing was too much trouble to fix .Jo called manager immediately when we had a problem with the room happy with out come very comfortable and clean room. All staff encountered where friendly.Going for food you need to request a seat at the window for the amazing view. Breakfast great choice, compliments to the chefs for the food. Some decoration need would improve the look of the place will return found plenty of things to do and good info of local area from Jo well done!! and the tourist info We will return still lots to see and do thank you to you all for a great visit to Isle of Man

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am glad that you enjoyed your stay with us and found our rooms and dining facilities to your satisfaction.And i will pass on your comments to the staff. I hope that you will come and visit us again in the future Again thank you for taking the time to write this review

"Very good"

4
26/10/2015

Hotel in a very good location however as a paying guest the car park charge is off putting you would think a parking pass could be issued at check in for the duration of your stay.food in the hotel is excellent however service in the bar and resteraunt is very slow during busy periods otherwise a great hotel

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again thank you for writing this review

"Could be a much nicer Hotel with some attention"

3
23/10/2015

Good position, but the Hotel needs a complete refurbishment and updating.The entrance carpets and walls are in poor condition. I will say that the staff were very friendly and helpful. The chicken my wife ate in the restaurant was overcooked and like rubber. My fish and chips was fine.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am sorry that we did not exceed your expectations,your comments have been taken into consideration and will help us improve for future guests Again thank you for writing this review

"Best western The Palace isle of man "

5
23/10/2015

Stayed at The Palace at The Isle of Man ; excellent hotel the staff were very friendly couldnt do enough to please every one; the food was cooked perfect from breakfast to the evening meal plenty of choice ; sea view rooms were a delight abd cleaned every day to a high standered nothing too much trouble if we needed anything :will most definatly going back ..Beautifull island excellent hotel made our holiday with very happy memories ..thankyou The palace for making our stay a very pleasant one ...

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Thank you for your lovely comments i will pass them on to the staff. I am glad that you had such a good time staying in our hotel and i look forward to your return in the future Again thank you for taking the time to write this review

"very pleasant and enjoyable stay"

4
21/10/2015

we had a sea view room with an amazing view,the room itself was very comfortable,exceptionally clean (cleaned every day). the hotel itself is a little tired in places but not worth fussing on about. breakfast was a feast off anything you wanted,anyone who could not be satisfied or find something to eat must be a very very hard to please person. evening dinner was once again cooked to a high standard,with plenty of choice to suit every taste. all the hotel staff we encountered were really helpfull. the receptionists were very pleasant and bent over backwards to be helpful.The waiters & waitresses were also very pleasant and endeavoured to cater to our every need. we will certainly return to this hotel in the future.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am glad that you enjoyed your stay with us and found our rooms and dining facilities to your satisfaction.And i will pass on your comments to the staff. I hope that you will come and visit us again in the future Again thank you for taking the time to write this review

"best western hotel and casino"

5
19/10/2015

well worth a visit to this hotel sea view rooms excellent staff very friendly breakfast very good choice nothing to much trouble will be back. location ideal for trams good shopping centre and pubs a big thank you to jaks bar food and drink very good .steam train to port erin a must

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am pleased that you found your stay at our hotel comfortable and welcoming and made good use of our dining facilities. I look forward to your return in the future Again thank you for writing this review

"An enjoyable weekend"

4
19/10/2015

Just back from a weekend away, worth the extra to upgrade to a superior room with a sea view. Was a fantastic view each morning. Hotel and room was very clean, and bar prices reasonable. Bit busy at breakfast, especially Saturday morning.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am glad that you enjoyed your stay at our hotel and found our rooms and facilities to your liking. I hope that you will return to us in the future Again thank you for writing this review

"Enjoyed it"

4
18/10/2015

We stayed for three nights in a superior sea view room. Well worth it as there was a small balcony and a fantastic view across the whole bay. We found the lady on reception to be charming and very helpful. Breakfast was fine although a little chaotic. The pool, jacuzzi and sauna were all good quality and again the staff were all helpful and welcoming. As has been said the building is a 60's eyesore in the middle of fine Victorian terraces. Inside it is a little tired in places but very clean and well kept. The casino was fun and again all the staff were friendly. As to parking there was a small charge but we were able to park on the promenade over the road for up to 24 hours for nothing using the parking disc supplied by the car hire company. We would definitely return.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review Thank you for your comments, it pleases me that you enjoyed your stay and made use of our dining facilities. I hope you will stay with us again should you return to the island. Again thank you for your review

"GOOD(not best) WESTERN Palace Hotel & Casino"

4
14/10/2015

I stayed to this hotel for a short holiday. It is located on the seafront which was very convenient as combines the nice view with the central location. The rooms were spacious with a very nice view(worth it and it is not expensive). They are also well equiped with all the necessary. However they are a little bit dated as the rest of the hotel. The staff was ok, nothing special. I found the breakfast quite expensive (12,50 per person) and for this reason I didn't try it. There is a casino, a restaurant and a night club at the basement and for this reason you do not feel that you are in a hotel (I personally did't like it). There is a free indoor pool with a nice view of the promenande. However if you stay there you will most likely enjoy it.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am pleased that you enjoyed your stay with us and found our hotel and its facilities met your needs. I hope that you will return to us again in the future Again thank you for taking the time to write this review

"Getting no better..."

1
13/10/2015

My latest visit here started badly when I noticed they had installed a pay and display machine, having to pay through the nose for the rooms here is bad enough but to charge people staying there for parking is awful. £3 for an overnight stay, I know, on the face of it £3 is not too bad but like I say having paid through the nose for a room £100/night with breakfast an astronomical £12 on top regardless of what you have, £3 for the privilege of parking there is just a step too far. The receptionist was snotty, maybe something to do with him being the only one on when the ferry came in but not an acceptable greeting. The rooms are still the same, draughty and falling apart at the seams. TV remote battery had obviously run out but reception refused to answer the phone so I gave up. The room had an adjoining door which rattled all night long as the neighbours had a window open, that did not help my already grumpy mood. Had the Mount Murray not burnt down I would have stayed there, I suspect that due to them having a monopoly on the IOM they are making the most of it. if you can, stay elsewhere, I for one will be looking at alternatives for my next visit.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am sorry that we did not exceed your expectations,your comments have been taken into consideration and will help us improve for future guests Again thank you for writing this review

"Comfortable hotel for short break"

4
13/10/2015

I visited the Isle of Man on business with colleagues and we opted to stay at The Palace Hotel on the seafront in Douglas. It is a very peasant hotel but for me the Casino, club etc did not appeal, unfortunately many seafront hotels in this area have closed down due to lack of trade. We were greeted well by the staff and allocated very nice sea view rooms which were well furnished and had obviously been refurbished of late. The hotel had a very good Health Club and pool which is used every morning, the staff there were very helpful and friendly. The hotel restaurant was good also, providing adequate breakfast either from the hot display of cooked to your liking, it also has a buffet dinner and on Sunday's this is a carvery and was very nice indeed. The bar area provides bar snacks / meals which again were reasonable but the actual bar area was a little uncomfortable. In fact this hotel obviously attracts more senior citizens out of summer months and I was surprised there was not a lounge area to relax, this really should be a must. But overall my colleagues and I were very happy with our stay and the friendliness of the staff.

"Ok ish"

3
12/10/2015

Check in staff were a little cold, room clean and tidy, bathroom a little tired, breakfast was good, my room was at the back, and it was noisy early hours of Sunday morning when the night club below the hotel kicked out, all said for the price paid cannot complain

"Good value"

3
11/10/2015

We stayed here for a weekend break. Initially we were in a standard double but we upgraded to the superior sea front room. There was a huge difference, the new room being a lot fresher as well as larger. The hotel itself is an odious building, I have no idea how it got planning permission on a Victorian promenade. It has a decent car park though and there is a leisure suite and small cinema on site. No idea what the casino is like either. We didn't have breakfast in the hotel but had room service one night and the food was a good portion, well seasoned and decent value. Wifi was good too and the only complaint with the room would be that it just had 2 spare power points. It would also be nice if the doors were soft shut, we were woken at 5.30AM both mornings by doors slamming. The best thing with the hotel is the price, they do some very good packages and we will probably return.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am glad to hear that you enjoyed your stay at our hotel and found our facilites and dining options to your likeing. I hope that you will indeed return to us in the future. Again thank you for your review

"Hotel needs a refurb, restaurant poor and restaurant staff need direction"

3
08/10/2015

This is my 8th and possibly last visit to this hotel. I have left reviews in the past but sadly no improvement. Rooms: Rooms clean and tidy but wardrobe not deep enough to hold coat hangers. had to remove ironing board to get clothes in at an angle. Tea making facilities OK and hot chocolate which was a nice touch. Restaurant: nobody takes ownership of the tables. it is pot luck who takes orders for drinks etc. Carvery 'chef' had to be extricated from the kitchen to serve. small queue forming waiting to be served - not good. No biscuits for cheese however some were brought to my table but none put out for other guests. Roast cod was nice as was fillet steak but I would question if it was indeed 10oz. vegetables overcooked with mushy broccoli and cauliflower. Casino is the only plus point about this hotel, bright and friendly with a good atmosphere. Checking out tomorrow and will be looking for an alternative for my next trip to the Isle of Man. Sorry Palace but you have had every opportunity to put things right.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Again thank you for taking the time to write this review

"Excellent value for money"

4
06/10/2015

This is the 2nd time that we have stayed at The Palace Hotel and, since our last stay, just over a year ago, the public areas are looking a little tired and in need of a bit of tlc. However, our room was immaculately clean; well cared for and it had everything we could possibly need for a 5 day stay. The housekeeping staff keep everywhere spotless and have a good eye for detail: for example they actually came back to our room in the early evening to bring warm fresh towels as they hadn't had enough earlier in the day when servicing the room. The rooms at the front of the hotel have a fabulous view of the seafront and bay and have a small, but adequate balcony. Upon check in, the reception staff ensured that we were given the code for free wifi access and free parking allocation. They were informed us about the films showing at the Palace Cinema, which is situated just across the car park from the hotel. All very convenient and easy to use. We booked bed, breakfast & evening meal and could not fault any meal that we had in the restaurant for choice; variety and excellence. The buffet style meals allow every diner to have exactly what they want and the quality of the food is excellent. Every single one of the waiting staff are, without exception, helpful; friendly and polite but especially the Maitre d, Simon, who took excellent care of us and ensured that we had a good table overlooking the sea each evening. There is a very pleasant bar within the hotel and, on some evenings, we enjoyed listening to a very talented singer and harpist, whist enjoying a drink after dinner. The barman, David, was good fun and made for excellent company. We made good use of the hotel's spa facilities. Whilst the swimming pool isn't large, it is perfectly acceptable for a swim. There is also a jacuzzi and gym that all hotel guests are welcome to use, free of charge. With easy access to the spa, from within the hotel, there is no inconvenience to use it and, again, the staff there are very pleasant and helpful. I would happily go back to this hotel again because, whilst it does look a little tired in places, the excellent staff more than make up for that.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for your review. I am so pleased that you enjoyed your stay. I will pass on all the lovely comments on to the staff and the relevent departments you mentioned. Again thank you for the review and we look forward to seeing you again next time.

"Great for bed and breakfast, terrible restaurant"

3
03/10/2015

We booked 2 nights in this hotel at 2 weeks notice and got a very good deal through booking.com. The hotel itself is rather 'tired' in terms of decor but our twin room was modern, clean and comfortable. The hotel kindly gave us a room near the lift at our request. We used the hotel pool where facilities were safe, clean and the staff helpful to my friend who is disabled. All of the hotel staff were friendly and helpful. Hotel breakfast was fine and the serving staff charming and helpful. However, Carvery dinner was dreadful. Service was poor, no communication between staff who didn't seem to know who was meant to be seating people, who taking drinks orders etc. The cold starters were OK, prawns, salad etc but the hot Carvery food was really poor, worse than my memory of school dinners. Gristly, tough lamb in gravy, burnt roast potatoes, overlooked veg which I think were frozen in origin. Carvery food is easy and cheap to produce and to keep warm and the hotel messed up on this one. Bed and breakfast was good value for money but avoid the Carvery!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am sorry that we did not exceed your exspectations,your comments have been taken into consideration and will help us improve for future guests Again thank you for writing this review

"Very disappointed"

2
02/10/2015

'Best Western' is normally a name I associate with good, dependable, value for money, comfortable accommodation and amenities. I hold a Best Western Rewards card as It is normally one of my preferred chains. Between work and leisure, I spend a considerable amount of weeks in hotels every year and even though this is not the worse hotel I have ever stayed in (and I have stayed in some real disaster) it's not that far away from it. On the whole, it was not an absolute nightmare that will haunt me forever, as there were good things - not many - but some. The location is brilliant and if you have a sea view, then it truly is a lovely one, and the breakfast is actually very good indeed. However, the public areas - and even more so the rooms, are just so tired. The place has been run into the ground and is just about at crumbling point. This whole situation is very much exacerbated by the absolute negativity of the vast majority of the staff, worthy of particular mention are the reception personnel who are the first contact that customers will normally have and where initial perceptions are formed, so surely you need to make an effort there!!! I have plans to return to the Isle of Man - but I will not be staying here I am afraid, the competition along the Promenade is too stiff - especially when you don't even make an effort.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am sorry that we did not exceed your exspectations,your comments have been taken into consideration and will help us improve for future guests Again thank you for writing this review

"Wouldn't go here again"

2
30/09/2015

I would imagine that 25-30 years ago this was a state of the art hotel. However, I doubt that much has been done to it in all that time! To begin with we were greeted by a sour-faced girl on reception who offered us no cheery greeting, with no effort to make us feel welcome. Our room was adequate with a view of the sea, and a sofa. In the bathroom we had a shower over a small bath with a curtain. Breakfast was buffet style, but kippers could be ordered which were good. I don't think our sheets were changed the whole time we stayed (a week!) and the whole experience came to a head when I went to get in the lift, and when the doors opened there was a pile of poo I the middle of the floor!! I'm not kidding. After reporting this to reception it was cleared up, but it was disgusting, and it kind of summed up the whole state of the place. I wouldn't go again until a major refurbishment had taken place.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review I am sorry that we did not exceed your exspectations,your comments have been taken into consideration and will help us improve for future guests Again thank you for writing this review