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Best Western Plus Executive Residency Denver-Central Park Hotel, Denver

4590 Quebec Street, 80216-3427, Denver, United States - Ver en un mapa
Best Western Plus Executive Residency Denver-Central Park Hotel - Vista exterior El Best Western Plus Executive Residency Denver-Central Park Hotel se encuentra en el centro de Denver. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El Best Western Plus Executive Residency Denver-Central Park Hotel ofrece unas cómodas habitaciones recién renovadas, unas fantásticas tarifas y la ubicación perfecta para huéspedes en viaje de placer o de negocios. Este hotel goza de una excelente ubicación a poca distancia del Hospital de la Universidad de Colorado, Dick's Sporting Goods® Park y el Parque Nacional Rocky Mountain Arsenal. Los huéspedes podrán acceder igualmente con la mayor comodidad en auto al centro de Denver y al aeropuerto internacional de Denver.

Best Western Plus

Executive Residency Denver-Central Park Hotel

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Los puntos fuertes del hotel

  • Desayuno americano completo
    Desayuno americano completo
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Personal multilingüe
    Personal multilingüe
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 237 huéspedes
NOTA EMITIDA
Excelente
31
Muy bueno
20
Normal
38
Malo
38
Pésimo
110
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
19
De negocios De negocios
42
En familia En familia
65
En pareja En pareja
48
En solitario En solitario
24
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Worthless manager"

1
joshn898, Fountain, Colorado 31/07/2020

I had my truck stolen from the parking lot of this motel. They didn't care They have no cameras the manager says “ people don't have vehicles stolen from my hotel”. As if it didn't happen. Then he says “someone is playing a trick on you”” no one knew I was there. It just seems real weird the comments he made. Don't stay here it's a horrible part of town.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. Rest assured that there will be no harm that will come to our guests as we ensure strict security for everyone's safety. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to our management team. We truly thank you again for sharing your feedback and for your valuable business.

"This stay was far away from everything and if your a Truck Driver good luck!"

2
sheilaw452, Irving, Texas 20/06/2020

Ok this location i utter crap, its not by anything worth seeing or being by, the rooms and interior looks good, however from the un-attentive front desk agents (especially Ashley or whatever her name was) to the constant guests coming and going and being loud while doing so. My room phone was not working upon check in. I asked when could they fix it, she replied maintenance was not there and they could handle it in the morning. There is no official shuttle service, however there is a guy who drives a white van like vehicle out front. Don;t get excited because this is ONLY for truck drivers (as if the regular guests are not important enough or don't have anywhere to go too) i asked if he could drop me off about 1 mile up the road, which he was willing to do, i gave him $5 and mentioned that i might call to see if he could get me on a return. Well i called the hotel to get in touch with him, i was treated as if i was'nt a guest, like i was bugging the lady that answered the phone, after 4 calls, she said he was on the way, i stated right where i would be waiting for him. Literally 5mins after that a horrible hail and rain storm hit as i was waiting for the driver. he never showed up, i was out in the elements barely under the cover of 7 eats sign at 7 Eleven, the terrible storm last about 10 to 12 mins, then i called again she said the gentlemen had came (but i never seen him) I personally feel i was brushed off due to the storm maybe or perhaps he did'nt want to get me from 1 mile up the road. (which i would've tipped him again had he shown up) finally called a Taxi, got back to my room and the lady i guess who answered my hotel call was seriously preoccupied with her cellphone, i went to my room, the room phone still was not working, then she had the nerve to ask me did i check it. (Like really? how else would i know it STILL was not working) she sent a maintenance man who seemed sketchy and bothered with my room request. Come to find out the cords were not in place correctly (Hotels job to do not mines, they need to make sure everything is functioning BEFORE renting out a room) all and all, not a good location, seedy patrons and if you need a ride, you better hope its not during when a dust storm or hail storm is on the horizon, oh and make sure your a truck driver they get priority.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority. We are forever working to improve upon the guest experience during our renovation process and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more. Thank you.

"Clean and comfortable"

5
ravendim, Misquamicut, Rhode Island 02/05/2020

We really enjoyed staying The best western plus in Denver Colorado it was clean comfortable close to the highway and the mattress was very comfortable we had a wonderful night sleep. It's exactly what I expect and the price was affordable.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi ravendim, Thank you so much for taking the time to tell us about your wonderful experience with us. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

"Clean, Comfortable and Relaxing"

5
kimistryhoward, Denver, Colorado 21/04/2020

I have stayed at this location many times in the past. Because of the current COVID19 epidemic, I really like knowing that the cleaning staff is on the job. The peacefulness of the hotel adds to the quality of my sleep, which is so critical for me at this time. As an over-the-road truck driver, I also appreciate the ample parking a available to all guest. I look forward to my next stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi kimistryhoward, Thank you for taking the time to share your review and for always choosing our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Thank you very much.

"Great hotel/great stay in Denver"

5
jdpatel1225, Katy, Texas 05/03/2020

The outside appearance of the hotel was very modern. The front office staff was very friendly. The lobby was very modern and clean and the rooms were very updated and clean. The breakfast was very prompt and had a good variety. Overall, I would give this property and my stay a 10/10.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi jdpatel1225, Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We appreciate your five star review, and we can't wait to serve you again. Thank you very much.

"Great Best Western Location"

5
erick b, Minneapolis, United States 29/02/2020

Great Best Western Location, great price, great staff, The rooms are clean and very modern. Beds were clean and comfortable. This hotel is in a very convenient location with easy access to shopping and the freeways.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi erick b, Thank you for taking the time to share your feedback and to acknowledge the efforts in providing a great stay. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are also glad that you found our location to be convenient for you. We will share your comments with our staff and we look forward to your next visit. Thank you very much.

"Would recommend but with reservations"

3
User 26/02/2020

We stayed at the hotel for a week-long business trip. The accommodations were adequate, clean, and functioned as expected. However, the smoke-free policy was not enforced by the hotel. A neighboring room was smoking marijuana for a large portion of a day which filled our adjoined room with smoke. The staff was alerted but did not appear to handle the situation and the smoke infiltration continued throughout the night. If smoke allergies are a concern or your work does not allow association with recreational drugs, I would strongly and respectfully recommend against the hotel.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, I am so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. Thank you so much for taking the time to share this review and for informing us to give us the opportunity to address this situation.

"Amazing stay"

5
JoannAglr, Denver, Colorado 15/02/2020

Hotel was Amazing, ladies at the front desk were very professional, Angie was able to check me in fast. Breakfast was good ladies kept everything well stocked and my room was clean as can be. Will definitely be staying here again and recommending to my friends and family.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi JoannAglr, We are happy to hear that you enjoyed our service, staff, and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as encouragement to all of our staff as we strive to provide a clean, exceptional and memorable experience for every guest. Thank you very much.

"Stay"

2
Jennie H, Quartzsite 29/01/2020

The lobby is very nice. Breakfast was nice selection. Our room was very dirty and smelled like pot the whole hallway smelled awful. At checkout was told we would get a 15% discount but we haven't seen that.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for giving us the opportunity to recognize our hotel and the breakfast options yet I regret to hear of your dissatisfaction with the room cleanliness during your most recent stay with us! I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Love Best Western Plus"

5
User 04/01/2020

I stay at this chain throughout the Midwest and Southwest. I'm now a club member. Rooms clean and newly remodeled. Appreciate the nice breakfast and convenient parking. They welcome my 2 Yorkies and normally get a to close to the exit.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi 689gailr, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our rooms were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

"Dirty and Cold"

1
D6447SKpeterw, Idaho Falls, United States 31/12/2019

The floors in the room were so dirty that I had to brush my feet off to get into bed. They have lost all the brooms because the floors are not carpet. The water comes out of the pipes brown and stinks, the breakfast area is so cold that the staff wears winter coats to serve. The food may have been warm in the warming trays but was cold by the time you sit down. Yes, I was there in the winter but seriously, not acceptable. Rented 3 rooms for my family and they were all dirty, sand paper sheets, and broken door handle in one of the rooms. The pool area looked like a bad movie scene.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for pointing out the issues with the bathtub/shower so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Pleasant stay"

4
Traveler219214, Everett, Washington 30/12/2019

Overall good value and good deal. All the staff members treated me with care and respect. Comfortable beds. Close to shopping and restaurants. I did point out that the satellite TV reception might need some fine tuning as the viewing quality appeared to be more like standard definition rather than high definition. They have a fitness center with three cardio machines and bar bell set, so anyone that wants to get a good workout can.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi Traveler219214, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities and and location were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

"Best western-Stapleton"

4
Jdunn112, Omaha, Nebraska 19/12/2019

The hotel was very conveniently located, only 15 minutes from downtown. It had a nice workout space and a good selection for breakfast. Great value for the money. I would definitely stay there again..

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi Jdunn112, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and breakfast were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

"Not The Best Western"

3
User 18/12/2019

Not The Best Western. Checkin was confused with points applied. Hot selections at breakfast were either soggy, greasy and not very warm. The wagfles & pancakes were fine. Noisy freeway location. Keys were deactivatef whn we tried to return one night during our stay

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. I regret to hear that you did not thoroughly enjoy your stay and the breakfast options. I want to let you know that we take your suggestions to heart and are reconsidering having some updates on the available choices and improvements in our services and the hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service. Thank you.

"remodel"

5
User 18/12/2019

they just did a complete remodel here & its beautiful !!! when you walk in it just hits you with glee. the floors & dining area is like a 5 star hotel.ladies be careful walking in with high heels. the rooms have an amazing flat screen on the wall, AMAZING bathroom. wood floors

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi rndmovers, Thank you for taking the time out of your schedule to post a review. It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

"The Spot of Denver"

5
User 03/12/2019

This Hotel was one of the best hotel experiences I have ever had. The staff were all friendly. The rooms were very clean, for sure cleanlier than my room Haha. No issues sleeping here, I got quality sleep. When I woke up in the morning, I found out the hotel is in a great location to explore Denver which made me very happy

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi georgehC1772RF, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. Thank you for the kind words and compliment to our staff and services. We look forward to serving you again and giving you another five-star experience. Thank you!

"Would Come Back"

5
User 03/12/2019

Before we arrived, I personally thought the pricing was too good. However, my Family and I had a great experience here. The rooms were clean and the beds were very comfortable. Everyone of my family members and myself got quality sleep. I would one hundred percent comeback here the next time I am in Denver.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi J2642ZEtonyt, Thank you very much for your kind review and for choosing to stay with us. We are delighted that you and your family enjoyed your stay and appreciated our place. We seek to give each guest a clean, comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

"Denver stay"

5
Vacationer4959, california 24/11/2019

I was in Denver with my friends for weekend and stayed at this hotel it was close to downtown area price was very good compare to downtown . Breakfast was very good I would stay here again when I'm in town next time .

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi Vacationer4959, We are happy to hear that you enjoyed our service, location and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We are glad you enjoy to stay with us and we hope to see you again.

"Not worth the effort"

2
Matthew W, Gresham, United States 23/11/2019

When I stay at a Best Western Plus or Premier I look forward to the experience. This fell flat. The room door stuck, the remote didn't work, I did get it replaced, the internet was down for the last half of my stay, the breakfast was not very good. No variety. The hotel looked like it might be getting ready for a remodel. The elevator near my room was down the entirety of my stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention especially with the door, internet and breakfast as we work towards improving upon our accommodations. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"In Denver"

5
User 20/11/2019

I do travel to Denver area few time a year and staying at this hotel first time they did really good job with renovation lobby area looks really good breakfast was amazing I will staying here again when I'm back in Denver

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi hojoSeaside, Thank you for taking the time to share your experience and review. It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon.

"Great Stay!!"

5
maryoverton11, Warrensburg, Missouri 19/11/2019

Had a great stay at the Best Western in Stapleton. I was a bit skeptical after reading some of the reviews. But after staying at the hotel I was glad I chose this hotel. The entire hotel is refreshed and has a great feeling. The rooms are large and very comfortable. Staff is very friendly. Will definitely be back when I'm in town again.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi maryoverton11, Thank you for the wonderful review. We are delighted to hear you enjoyed your stay and found the hotel to be nice and clean. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five star review is greatly appreciated. Thank you for your compliments to our friendly staff and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit. Again, thank you and we look forward to serving you again on your next visit.

"Amazing Experience"

5
henry31111, Cleveland, Ohio 11/11/2019

Rooms were modern and clean. Breakfast was very nice too. Customer service was great. Seems to be very good managed hotel. Recently updated and looks superb. Good location plenty of things to do around.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hey henry31111, It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our breakfast, staff, convenient location and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to serving you again soon.

"Heavy Smell"

2
L3657VRvictorias, Fortuna, California 03/11/2019

If you have any respiratory issues I highly recommend not staying here. There is a smell that permeates throughout the building. I woke up not being able to breathe luckily I was able to open the window, but had to listen to the freeway the whole night.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
L3657VRvictorias I am very sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

"Don't stay here"

1
Jory C, Wasilla, Alaska 21/10/2019

This place was terrible. We checked in and went up to the room. At first look it was nice, but when we got to the room, there were no extra blankets or pillows for the king suite (room slept 4, no extra for the pullout couch). Then my son went to the bathroom and got stuck in there for 45 mins while waiting for maintenance to arrive. When we first called the front desk there was no answer it rang and rang. Then I called back a few mins later to request the maintenance. She said she would send him right up. 30 mins later my husband went down to find out and she told him that he was ok the way. While he was down there he asked for more blankets and sheets for the pullout couch. She found A sheet and a flimsy blanket and claimed it was the only extra one in the whole hotel. When maintenance finally showed up he told us he had left the building and had to come back to do this for us. If the front desk had told us that from the beginning I would have been less mad. But when we looked at the door as we tried to jimmy him out ourselves it was very obvious that this had been a major problem and not their first time fixing this door from breaking down. Will never stay at this best western again.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

"Very nice! New Hotel by new Ownership!"

5
hospitalityperson, Lakewood, Colorado 10/10/2019

I have been aware of this hotel for years. Like previous reviews state..it wasn't great in the past. I was so pleasantly surprised. These are brand new owners and this is a brand new hotel. They put over 6 million dollars into that hotel and it is still competitively priced. They have kitchenettes which is great for our teams. Friendly staff and beautiful decor. The breakfast..which is free.. is amazing..and a little different each day. Definitely check this hotel out while the price is still right..I am sure once it is known that this has become a gem..prices may reflect who they are now....

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi hospitalityperson, Thank you for taking the time to share your review and experience. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, thank you for your business and we hope to see you again when your travels bring you back to the area!

"worst hotel"

1
User 10/10/2019

worst hotel ever room dirty hall ways dirty they have never been vacuum first room we where given was so been hair was blow across floor was given a diff room not much better no handicap rooms we are only staying one night are we leave and lose the room fee

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Know that actions shall be taken to improve everything on priority and you can have a better stay next time. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"It is good for us to stay in Denver for 1 short night."

4
car0l912, Atlanta, Georgia 03/10/2019

The hotel is high than our expectation after seeing those reviews. The hotel is renovated I guess. Front desk is very friendly. I like the decoration style of this hotel very much, although some tiny construction work should be done better. The room looks clean too. The beds are comfortable. Breakfast is decent. The location is just what we want, not very far from airport, nearby HWY 70 and price is much cheaper compared to the hotel around airport.

Nilesh P, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi car0l912, Thank you so much for taking the time to share your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our friendly staff, clean rooms, comfortable beds and breakfast and convenient location. We are so glad that you enjoyed your stay and we hope to see you again soon. Have a great day!

"Modernism"

5
Eugene S, Atlanta, Georgia 30/09/2019

The sleek modern-style hotel still has some things that we traditionally like. For example the citrus-scented soap & shampoo/conditioner/body lotion. That faint lemmony smell is invigorating. The staff was friendly, & the room was spotless.

Nilesh P, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi Eugene S, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our friendly staff and we were able to meet your expectations of cleanliness and service in our hotel. We appreciate your review, and we can't wait to serve you again.

"Renovation in progress"

3
User 26/09/2019

This may be a very nice hotel once all renovations are completed. Our room was very nice but the bathroom needed the "punch list" repairs.... missing tiles; hole in wall; damaged door; no vent; no drain stopper in the tub and did not drain well. The lobby and breakfast areas were shiny, clean, and bright. But the halls were dark, low ceilings, dark (dirty?) carpets. ( maybe from all the construction traffic) The elevators were the smallest we have seen since Europe!

Nilesh P, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. Thank you for pointing out issues with the condition of the hotel and our amenities at that time. Know that we are forever working to improve upon the guest experience during our renovation process and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more once work is complete. We value your business and we hope to see you again soon.

"Delightful"

5
User 22/09/2019

Was in Denver for my daughter's Paramedic School.graduation, so I had a lot to do. My stay was delightful! Everything was as advertised. Room was clean, easy to get around in. I would stay here again.

Nilesh P, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi rebakay62, Thank you very much for your kind and heartwarming review. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

"A Decent Stay"

3
tinajuniel, Little Rock, Arkansas 16/09/2019

It was a comfortable stay. I enjoyed the breakfast. I didn't care too much for the location because it seemed to have quite a few stragglers hanging around when driving up to the property. But overall, it ended up being a decent stay for the price we paid.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience! We are glad to hear that we were able to provide a comfortable stay and enjoyed the breakfast. Though, I regret to hear that you weren't impressed with our location and the surrounding environment. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's safety. Please keep us in mind for your next stay in the area.

"Slow check in"

2
James H, Raleigh, North Carolina 11/09/2019

The hotel is nice decorated. Only complain is check in speed, there was one stuff for check in during busy hour. Another issue was bathtub clogged, have to wait to fix it next day. The hotel is located near highway, noise is a big problem for us.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It's great to hear that you found our hotel nice, however, I do regret that you experienced some shortcomings during your stay especially with the check-in process and the bathtub. Know that actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

"We needed a hotel quite urgently and Best Western was pretty good for the price"

4
User 26/08/2019

My friend and I needed a room urgently when our travel plans changed and was glad to find Best Western near the car rental. Overall very decent place, room is comfortable, free breakfast and free parking. Some of the fixture need updates such as the door has a loose screw and the bathtub had debris backflow (caused by some drain problem, it was raining very hard that day) but they are all addressed by the hotel staff. The front desk is very accommodating when we request a room change and request to store our luggage after check out. Would recommend this place for the price.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Ying Min Z, Thank you for providing us with feedback from your recent stay. It's great to hear that our front desk was very accommodating and that we were able to provide a pleasant and comfortable place to stay, however, I do regret that you experienced some shortcomings during your stay. Please know that actions shall be taken to improve everything on priority and we promise a better stay next time. Thank you again for your feedback and for the recommendation. We hope to be able to exceed your expectations in the future.

"I'd stay here again"

4
736edb, Eagle Mountain, Utah 22/08/2019

I'm not sure why all the poor reviews. I didn't have any issues. It's not a new building, but the room was quiet and the breakfast was fine. Those are my two prerequisites. They passed both. Great location, too.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi 736edb, Thank you so much for your kind words. I'm so pleased that you found us a great and pleasant place to stay and that our location is convenient for you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

"gave my room away and still charged me"

1
Cfamontheroad, Bowling Green, Kentucky 22/08/2019

Previous to a late night flight, I did an early check-in on-line per an email from Best Western. The check-in told them I would be there after mid-night. When we got there, they had just cancelled my reservation and gave it to the family that walked in before me. Since they said I was a "no show", they had cancelled my reservation. The young girls at the desk had horrible attitudes and were pretty much saying, sorry we can't help you, we have no rooms. They literally told me to try Motel 6. We went to a Comfort Inn where they were fully booked as well, but they lady was nice enough to help us find a room across town at a Days Inn, who gave us a discounted rate because of all the issues we'd had. After returning home, I found out that I had still been charged for the night at Best Western. After multiple calls with corporate, I finally got a refund. But found out that they had cancelled my reservation and supposedly booked me a room at another location and that is the one I was being charged for. I never knew about this second room until nearly two weeks later, but would have gladly taken it that night. Due to how they treated us and their attitude, I would never recommend this hotel. However, much thanks to Comfort Inn and Days Inn for taking care of us.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We have addressed your comments, especially with the front desk staff to make sure this behavior doesn't happen and that no future guest will experience the same. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.

"All good"

5
amerritt91, Spring City, Pennsylvania 18/08/2019

Staff is friendly, room was clean. Dog-friendly hotel. Pool area is immaculate. The building was recently renovated and looks beautiful! I had to extend my stay by 2 nights because of car trouble and it just took 5 seconds at the font desk explaining it and it was no big deal--I even got to stay in the same room!

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
HI amerritt91, Thank you very much for your kind review and for giving your stay a five-star. We are delighted that you enjoyed their stay and appreciated our place. Thanks for your compliment to ou staff, rooms cleanliness, pool and for rewarding our efforts in providing the best service to our guests. Thank you for choosing Best Western Plus Denver-Stapleton Hotel and we look forward to welcoming you again soon.

"Deserving a good review"

5
User 17/08/2019

Before we got to this hotel, I read some very bad reviews of the facility. Therefore, I had no idea what to expect. I was pleasantly surprised. The lobby is expansive, well decorated, and has very shiny tile floors. Staff was friendly and helpful. Breakfast area is huge and has plenty of choices. The room, with a tile floor, was very modern and comfortable. We stayed 3 nights and had no problems at all. I did laundry, and one dryer was out of order, but it did not prevent me from doing my laundry. The hotel is in an industrial area, which was fine. Quiet, with easy highway access.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Mary H, Thank you for letting us know how satisfied you were with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are very happy to hear that you found no difficulties when staying with our services and our amenities lived up to your expectations. Thank you for your kind compliment and appreciation to our staff and the breakfast, Once again thank you so much for your five-star review and we look forward to serving you again.

"Quite pleased"

4
jamesparkerm, Anna, Texas 14/08/2019

The hotel appeared to be have been recently renovated and was clean. Our room was quite nice and very comfortable. The young man who checked us in was simply excellent in every regard. Other desk staff I experienced were average. I myself as well as other guests walked by the desk with not being recognized in any way. The breakfast was very good.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi James, Thank you for taking the time to share your review and experience. It means so much to us to hear your positive comments regarding your most recent stay with us. It is heartwarming to learn of how our efforts to give you a great experience in providing clean, comfortable and convenient accommodation. We also appreciate your compliment to our breakfast and your suggestions for improvement, especially with our front desk. Thank you for choosing the Best Western Plus Denver-Stapleton Hotel and look forward to impressing you during future stays.

"Good for the price"

3
User 14/08/2019

They didn't do the best at keeping our room stocked and clean, but everything was comfortable and the breakfast was good. It is a cheaper option, so it was worth the price. The doors do kinda slam when they shut, so be aware if you are a light sleeper.

"Great if you are passing through....."

4
Stu-One_of_Four, Winnipeg, Canada 03/08/2019

The hotel is in a sketchy area of town and difficult to get to. However it has an overall feeling of safety and a nice appearance. Very quick check in. Front desk staff was friendly and very professional. The only draw back was breakfast was mediocre at best.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Stu-One_of_Four, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, especially with the front desk and our hotel. We are happy to hear that you had a great time and enjoyed your stay. We will also be working on improving our breakfast options. Thank you for the great feedback and we look forward to serving you again.

"Read the reviews"

1
KevinM0205, Denver, Colorado 02/08/2019

The receptionist Mara was not friendly. We asked for adjoining rooms and didn't even get out on the same floor. We were supposed to have Queen beds and got full instead. Room service was non-existent and had to ask for towels. The hotel was very dirty and smelled bad. Everytime we rode the elevator it felt like we would fall to the basement. Everytime we turned on the shower brown water came out. I don't expect a lot from a hotel breakfast but this was by far the worst I have ever had. The hotel reeked of smoke and is supposed to be smoke free.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your review and experience. I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We sincerely apologize that our team was not able to accommodate you properly. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"Lol"

1
User 02/08/2019

Dont stay at this hotel. You will be disappointed if you stay. It might say renovated and that is why i chose it but it should have said under construction. It'll be more acceptable. The only thing that looks nice is the lobby and breakfast area its a good way to trap people to stay. I'm glad i didn't waste my money on this. I use my points otherwise it was going to cost me over $300 . I would never stay here again. The hallway is old, thick and smelly. My room smell like either pine sol or fabuloso mix with cigarette smell. Its suppose to be smoke free hotel. I know what smoke free hotel smell like.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your suggestions for improvement, particularly with the condition of the hotel at that time. We are happy that the lobby looks nice and that you like the breakfast. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

"Wish I'd read reviews"

1
AmandaK1229, Denver, Colorado 01/08/2019

Front desk clerk, Mara, was anything but welcoming! Very bad first impression. We made reservations and asked to have adjoining rooms. Not only did we not get adjoining rooms but we weren't even on the same floor. She said she would try to get us on the same floor the next day. We were told we would get housekeeping only every 3 days but after the 3rd day, nothing. Same song and dance as previous reviews. I called down to the front desk and they said they'd see IF anyone was still here. Luckily for us, there was. If the hotel is going to act like an extended stay, they should put more than 2 coffee can sized trash cans in each room. I don't think we were the only people with this problem because trash cans outside the elevators on our floors and the main floor had bags of trash piled next to them every time we left the room. I took a shower on the first morning we were there. The water drained very slowly causing the tub to fill up. While I was showering, a clump of hair floated out of the drain. It was me, my husband and 2 sons in the room. This hair was NOT from any of us. Also agree with other reviews that the renovation was done poorly. The sprinkler heads in our room were only sticking out of the sheetrock about 1/2 way, the carpet in the hallway is still is very dirty and the exterior of the entire property is overgrown and littered with trash. One of our rooms didn't have a microwave at all and the other was missing the glass plate. Only one of the 2 fridges worked and the one that worked barely kept food cold despite numerous attempts of adjusting the temperature. Breakfast was a typical hotel breakfast but they did change up the options each day. The woman taking care of the breakfast area was very friendly and took the time to help my 6 year old get pancakes. I wish I would have gotten her name! She was very good.

"Clean, poor renovation, poor service, unfriendly staff"

1
Natalie C, Honolulu, Hawaii 31/07/2019

At check-in first girl was watching Family Guy on her phone and would not check us in. Five minute later after we retrieved our bags to bring it into the hotel, another girl was there and checked us in immediately. There were no drawers in the room for clothing and maybe five hangers. Drain clogged and first time no one showed up to fix it. Called again next day and it took a half hour to show up but they did fix it. Had to ask the desk for maid service. Was told that we could get towels at front desk if we bring our dirty towels. Did that and she said, I do not have any towels, will send some up, and that took 45 minutes to an hour. Breakfast was fine with weak coffee. Outside of hotel looks ghetto. The best part of the hotel was that I washed clothes four times and spent a total of $10. Washer and dryer were good although one dryer was broken for the 10 days that I was there. Staff not very friendly.

"Horrible management, disappointing trip, charged cards when we never even stayed a single night since they overbooked us"

1
User 24/07/2019

DO NOT BOOK WITH THIS HOTEL. The staff is an absolute joke, you can't get ahold of them because their phones are often off the hook. They overbooked our family and many others when we had rooms reserved ahead of time for our soccer team, which isn't the end of the world, but the way they have handled themselves is ABYSMAL. To remedy the fact they overbooked is they paid for us to stay at a dump hotel (Rodeway Inn) but that was unacceptable (the rooms had cigarettes still burning and missing light bulbs for crying out loud) and when we went back to ask for a voucher or some other option they essentially said "take what we give you thats that" and to make matters worse apparently they knew they'd overbooked us for several days but said nothing until we got there (after a near 9 hour drive!!!!) On top of that, after we didn't stay at the Best Western or anywhere they provided us - they charged the credit cards for a 5 night stay (over $500 charge!) for a hotel that we NEVER EVEN STAYED AT. Their managers on duty are a joke, the manager who can actually "do anything" about anything is impossible to get ahold of, and any communication we have had has been incredibly rude when they were the ones at fault for this whole mess. Not to mention the lobby felt like a sauna as we repeatedly went there to try and get this situation resolved. We'd heard the hotel management previously had run the hotel into the ground and that it was a "good thing" best western had bought them out, but clearly things are still a huge mess. DO NOT STAY HERE!!!!

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Our primary goal is always to provide our guests with an enjoyable experience. We certainly take this very seriously and we will forward this to the management team. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

"Decent"

3
User 24/07/2019

The hotel has been recently remodeled. Despite what most reviews stated we had good customer service however we only spent one night. The beds are extremely high off the ground which was fine for us but something to keep in mind depending on your mobility. The hotel is easily accessible from the road.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. Thank you for your feedback and we hope to see you again when you travel back to the area.

"Bad customer service, front desk lady was rude"

1
irirom, oklahoma 22/07/2019

Made a reservation tru bestwestern.com 4 days before arriving, I needed a 2 beds room,so that's what I reserved. When I arrived Mara at the front desk told me she cannot honor us what we reserved, she said she didn't had a 2 beds room available for us, and my reservation was for a king, I showed her the screenshot I had for my reservation and she responded me, that she didn't know why I had something different than she had, (so like I was going to enter their page and change it) and plus the king bed was “expensier “ than the room I wanted, I did understand that, and I saw that during reservation, but me and my companion needed a 2 beds, plus she stated that I paid less than the cost of the 2 beds for that day, I mean if I reserved thru their official page, I don have any saying of the increases or decreases of the cost per night at their hotel, like I was a second class customer because I paid less, that's so rude of her saying that directly to us, like nothing. Mara needs a lot of training, Mara needs to understand that if you reserve a room with certain characteristics it's because you want and need that, that's why I made the reservation prior arrival to ensure my room, which she denied to us. I was really tired, and I just took whichever Mara decided to give us, even thou we knew that she had 2 beds room available, but apparently not for us. Please train Mara. Won't be back again, i have stayed at best western before but never encounter any front desk personnel to treat us like Mara.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings were not addressed in a professional manner. We do not tolerate such kind of behavior from any of our staff and management. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodation. Please rest assured that we are taking the appropriate measures to address the issue and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. I hope you will forgive for the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

"Well, at least it was inexpensive"

2
User 19/07/2019

The good: The hotel was inexpensive and has been somewhat recently remodeled. The fitness center had 3 treadmills, an elliptical and sufficient space and weights to get in a workout. It was quiet The bad: Housekeeping appears to be almost non-existent. I stayed 3 nights and my room was never serviced. I had to go down to the front desk on the second night to get more towels. The workout room did not have any towels. The trash can by the elevator was overflowing the second morning and still when I came back that night. I only had the free breakfast the first morning and I had just the bacon and eggs - mediocre, ate elsewhere the other mornings. There was no coffee the entire time I was eating. They had one carafe of regular coffee which was empty, the lady working the breakfast area took it in back and it never reappeared while I was there. There was some kind of lid to a dish on the floor of the first floor hallway back to the fitness center/pool that was there my entire stay that no one felt the need to pick up. Also, my room overlooked the parking lot and there was a bright street light. The room did not have blackout curtains, just a screen-like shade. I had to stack pillows on the bed to create a wall to block it out.

"Bad Experience"

1
Dunn P, Billings, Montana 17/07/2019

Your room won't be cleaned unless you spend at least 2 nights and then you have to request it. There is a card in the room about towels on the floor vs hanging them up to re-use. Hang them cuz they won't be in to clean.

"Needs improvement"

2
User 10/07/2019

Hotel could use improvements. While the lobby looks shiny and new, housekeeping has a lot to be desired. Floors in hallways need to be mopped and vacuumed. The door in my room had potato chip crumbs that hadn't been cleansed up. Pillows in bed were all the same making it hard to seep for those that can't sleep on thick foam pillows. No towels or wipes in the workout room and no garbage in the bathroom in the workout room. The hotel is in the middle of industrial buildings so if you don't have a car you will need to Uber to a restaurant for food.

"Ceo"

2
User 22/06/2019

Some of the front desk staff is very lazy as today I as to have my room clean and still not clean I go down to the front and the girls that working the front desk is on a personal phone call I stand for almost 10 min and walk away.For the money we pay here we should be treat this way it a nice hotel but the staff need to be retained about customers service. The spend more time trying to get out of work them doing there job.the time is 4.08 PM and no one answering the phone down stair.

"overall, a pleasant stay"

3
Eric W, Manhattan, KS 16/06/2019

Overall, a pleasant stay. Staff was friendly, check-in efficient, room was clean and had ample space, linens clean and comfortable, comfortable bed, typical motel breakfast. Location is right off I-70 and near the bustling Northfield area with lots of shops, eating places, Bass Pro Shops, etc. Only drawback is it's kind of hidden, and my GPS tried to take me somewhere else…we ignored it because by then we could see where we were going, but just be forewarned on that. Despite being right by the interstate, it was surprisingly quiet – maybe because the loud a/c unit provided more than ample white noise and blocked outside noise. The facility is undergoing renovation, and has a very contemporary feel to it. Room décor is very modern style. The floor is wood-look quarry tile, which was surprising since most motel rooms are carpeted, but in thinking about it, that's probably far more sanitary than carpet. I don't know if the renovations are incomplete, or poorly done, but there were a number of workmanship issues – paint drips on floor, paint that didn't cover, missing trim pieces around sprinkler heads and such. Those didn't really detract from our stay, but didn't reflect a great deal of care by whomever did the work. Outside the facility is a mess, which may be part of the pending renovation work, but the pool needs serious help (and is not currently in use), new sod that is dead, cleanup work needed, etc. Hopefully that's coming. Only other negative was the view out the window leaves a lot to be desired – our window looked out at a nasty empty pool with peeling paint, algae, and trash in it, and (this part isn't the motel's fault), what appears to be a highway department storage area full of industrial stuff. But despite those drawbacks, we got a nice rest in a clean and comfortable bed, which was what we were here for.

Estas opiniones son las opiniones subjetivas de viajeros individuales y no de TripAdvisor LLC ni de ninguno de sus socios comerciales.