Best Western Plus Executive Residency Denver-Central Park Hotel, Denver

Our family decided to go to Denver, Colorado to see the Rocky Mountains for the first time. It was an adventure we looked forward to. BestWestern Plus in Denver put us very close to that experience and more. The hotel personnel we're very helpful at getting us around Denver and our final destination. Thank you Azucena and all for your assistance.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi Dolores G, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We will share your great review to our staff especially with Azucena and we hope to see you again soon.

I travel with my two friends and we are all 20-25 and we never felt unsafe but the area the hotel was in an industrial type area. Its just something to consider when booking. it is in a brand new fancy area but still worth every penny.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear jakuszak, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay. I completely understand your concern on the safety and security of the rooms, this is completely unacceptable. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. This is certainly not the kind of experience we would like you to have. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

Check in the clerk said nothing to us, but it still took 5 min to check in. My husband asked if there was something wrong and she said no, but it still took a while. The room was about 2 football fields length to walk to. I'm a Diamond member but no acknowledgement. Expected a high floor room, but did not get it. We stayed here 5 days and couldn't get the room cleaned. Put the sign out for 2 days and then finally went to the front desk to request service and was told they weren't "refreshing rooms" due to limited staff but someone would bring towels. But no, we had to go the the front desk twice to request towels. We had asked for extra towels to start and never received them. We dumped our own garbages each day ourselves in the hall garbages. No gluten-free or dairy-free breakfast options. We ended up going to the nearby Target to pick up items. The ice machine was supposed to be on the 3rd floor according to the information in the room but there was one on our floor. It was out of order, but no sign. Went to front desk and told to go to 4th floor. The elevator at the end of our hall was out of service--there was a sign tho. The pool was nice, but was quite cold. We got the final 2 towels. Door was hard to open. The TV was glitchy at times, especially on the local/lower channels. The A/C worked but was LOUD. Bathroom had no fan. Door handle was broken--see picture. I will say that the wi-fi worked well. And the the citrus water in the lobby was nice. Location near shopping and restaurants was good, but hotel was not easy to get into. Parking was free and plentiful, but cars drove too fast thru lot.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear plaidbagel, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.

I am little confused by wording of the hotel. They must have some rooms with Jacuzzi and silver spoons. But, what I encounter in one night stay, it is just BW, pained with a harder colors. That's all.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Tvtko1995, Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures taken to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

I stayed here for two nights and when I first arrived there I told them I had already had a booking. They asked for my card anyways, I figured it was a security deposit, although they charged a lot. Turns out, the booking wasn't counted and they charged me again after. I called and they denied the booking, which I have a receipt for, and keep putting me off, telling me to call tomorrow. Additionally, the hotel is not very transportation friendly; it was hard to find on maps until I typed in their exact address and there is no train station near it, at least not in walking distance. The pool was inaccessible and once we finally figured out how to get in we realized that we had to try to open the gate from the outside to get out. The ice machine didn't work either. The only highlight was the 24/7 coffee.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear ray70920, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We sincerely apologize that our team was not able accommodate you properly. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. We want you to experience the best value for your money, to feel comfortable, and to have yourexpectations exceeded; I hope that this will be the case during your next stay with us.

Stayed there last weekend for sons wrestling tournament. Friendly staff, actual clean rooms and was just a very nice experience. I'll be staying there every time in Denver. The only bad part was the pool was not open due to maintenance.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi wrestlingdad83, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! It's great to hear that our staff was friendly and our rooms are clean. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Looks to be a family owned and run business. Some desk people very good. Some desk people spend too much time on their phones. Management needs to walk the building inside and out to notice what their guests are seeing (leaky roof, wires in hallway, tape by doors so homeless can sneak in) I noticed so they can also.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi mikestravs, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Looks good from outside, clean on the inside. Awesome employees, my only issue was I couldn't Crack my window open and my tub wouldn't drain. It had water in it from previous stay. Make sure you walk through your room before settling in

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear MillwrightDad, Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.

I think the Roads and Streets Around the Building Must have Changed. The address on the website is 4590 Quebec. The Address above the Front door of the Hotel is 4595 Quebec. Hotel was being remodeled. Hotel was clean. Staff was friendly and Competent. Location is bad. Middle of an Industrial Park. Saw some shady characters wandering around the parking lot.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear THOMAS H, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.

My wife was not comfortable staying here but we arrived late. The room was in disrepair. The bathroom door handle was broke and came apart. Hole in the wall. The location is not good with homeless in the area. The staff did not have good communication skills in English.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear jlead2022, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.

not a bad hotel, was in a renewal/construction phase. liked that the rooms had the luxury vinyl flooring instead of carpeting, did not really like that they would not provide any towel changes unless you called down or walked down to the front desk. no room servicing due to COVID if you stayed more than one night. other hotel chain do not seem to have these restrictions. Breakfast was dismal. Staff seemed to only have the response "It should be working" then went right back to their phones. Maybe slow down the flow of folks eating breakfast that were not guests.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Christopher R, Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. especially with the condition of the hotel and breakfast. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.

The room was clean and nice. The stay overall was pretty quiet. It's in a location without much around, very industrial area so you have to travel a little for food, etc. the staff was friendly. Overall satisfied with the stay.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi jilhughes1631, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Friendly staff, the room was clean and comfortable. Many exits to come and go as needed. The room was very roomy and had a comfortable bed. Overall a very nice place to stay. Easy access to many things around town.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi abbeyoneil11, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

The hotel itself is great. The rooms are extremely clean and the amenities in the room are the best. Rooms have kitchenette microwave, refrigerator and sink. The staff is very nice, courteous and friendly. The only bad thing is that if you want to watch tv then you have many channels to choose from. You have the diagonal colored lines channel, two frozen picture channels, 6 black screen channels with sound, 5 colored blocks channels no sound and then you have 3 ESPN channels with the same programming, 3 shopping channels, two channels that play 1970's to 1980's shows and the MSNBC channel. There's literally no entertainment channels as they use Direct TV which by the way does not let you direct the tv channels you watch.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear L2432SDdanielb, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was nice and friendly and found us a clean and pleasant place to stay and that our amenities were to your liking, however, I do regret that you experienced several shortcomings during your stay, especially with the TV. Please rest assured that we will work toward resolving the issues you had during your stay in order to prevent them from happening again in the future. I want to personally thank you for staying at our hotel and hope you will return to stay with us again in the future. Have a great day!

Recently remodeled hotel convenient to restaurants and shopping and airport for early flights . Very nice breakfast area and easy accessibility to the airport. Staff was very helpful when first room smelled like smoke.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi I8527ZEalanr, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

WOW! Everything was top notch! I have stayed and worked in many hotels and this one was right up on top! The staff was amazing! KUDOS to them! Every person I encountered on my stay was helpful and polite! Thank you!

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi sherathiyaankit, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

The area around the hotel is comercial and located very close to I-70 and as such has a lot of transient activity. The check in and dining areas were the only clean and maintained areas of the hotel. The elevator, stairways and hallway were all dirty, and stained had strong odors. The actual room dirty and not well maintained, the lamp was broken, the comforters on both beds had burns/holes in them. Hot water was non existent for a good portion of one of the days we were there.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear darcyf954, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

They could use better service and better attitudes. People at the front desk didn't look like they wanted to work there. If you don't like your job get a new one. On the other hand the rooms were nicely decorated and the bed was comfortable

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Minvestor89, We greatly appreciate that you've taken the time to share your rating of our hotel. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

Just amazing hotel will be back soon nice friendly staff clean lobby hallways and breakfast was amazing internet was fast no problems whatsover and will be comming back again just love this place ❤️❤️

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear alondraorona3, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

The hotel is nice, there is no carpet. I had room with full size fridge w/ freezer. There are kitchen appliances to use for stove top. Plenty of counter top & cabinet space for groceries for long stay. The weekday front desk staff not so welcoming. The weekend front desk staff are happy, friendly, & helpful.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi L H, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Residency Denver-Central Park Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Hotel centered in downtown. Entry door into the bathroom was very narrow. For the most part the hotel was great. You can hear the train at times. Be sure to ask what day the trash truck comes and request a room on the other side of the trash bins. We were a few floors above them and when the trash truck arrived the beeping sound and clanging of the bins being emptied at 6:00 am awoke us. Beds were super comfy

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi tapermike, We are always glad to see you! Thank you for taking the time out of your schedule to write a survey and then also to rank us so high we greatly appreciate it! We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future.

This was a great stop for our trip. We had drove 24 hours previously and the staff made everything easy and hassle free for us. The location was very close to Red Rocks were we watched the sun rise and the late check out made it nice that we could leave our stuff in the room enjoy that and come back for an easy checkout.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Katie S, Thank you so much for your kind words and for sharing your experience. I'm so pleased that you found us a convenient and pleasant place to stay and that our location was to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. Thanks for rewarding our staff efforts in providing the best service to our guests. Looking forward to welcoming you soon.

I enjoyed my stay very nice people housekeeping very friendly the room were faunistic their now other way to say it i loved it and i would be back again for for a couple of day was their only one day for vacation and i loved it i work at a best western in Omaha i am a front desk agent also and i love the service i like to get good service and i did that what count at my job i like to to do a fast and a friendly check in and that what did love it ill be back soon.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi santosymanuelortiz, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

I gave this place a 3 because of the way the breakfast lady acted towards some Middle Eastern people. The Hotel it's self I would give five stars great rooms great price great location. The front desk guys are bilingual which I think is necessary for the area. But like I said due to the fact of how the breakfast lady acted towards foreigners it was disgusting they were in a hurry and needed to check out fast, breakfast was at six and she was not ready and because they went and asked the front desk guy for a to go box she out of spite refuse to bring the food out leaving them with the only option of a cold bagel. When she saw that I also had a to go box she became very annoyed and continue to refuse to bring out breakfast I asked the front desk guy if you could help out he did what he could but in the end I had to leave to go to work so I left hungry and disappointed.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Juan N, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

The room was huge but hallway carpet is filthy. The room had a stale pet odor. The bathroom vanity light was very dark. Couldn't use it to do hair or makeup too dark. Shower would go from warm to cold to really hot during a shower. Front desk kept answering the phone and finishing conversations while I was standing there waiting to check in. Usually staff will put a call on hold and serve the person at the counter. Lobby floor is very nice. Rooms do not have carpet but the same laminate as in the lobby.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear cherisaj, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place. We take the value on your report regarding the condition of the hotel and the cleanliness during your stay. We will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. We want each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you.

We left our roku plugged into the tv. Left at 9am, called at 10am. Said they'd grab it and leave it at the desk upon arrival back into Denver. They claimed there was no roku stick. If check out isn't until 12pm and check in isn't until 3pm, the only person that could have taken our roku stick is their cleaning staff. If it wasn't the cleaning staff, it was the lack of urgency by the front desk staff we spoke to an hour after we left.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear smswilliams50, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to management. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We truly thank you again for sharing your feedback and for your valuable business.

Looked like it was recently remodeled but maybe not completed. Bathroom floor not completed, but ok. Holes in wall where sprinkler heads were located. But overall we had a great nights sleep and would stay there again. Very clean an the staff was great.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi Erlecarter, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was great and that we were able to provide a clean and clean stay, however, I do regret that you experienced several shortcomings during your stay. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. Please rest assured that we will work toward resolving the issues you had during your stay in order to prevent them from happening again in the future. I want to personally thank you for staying at our hotel and hope you will return to stay with us again in the future.

The staff was not helpful or friendly. Mostly chatting with each other at the front desk Our entire floor smelled like marijuana smoke . We put a towel under our door. The room was not stocked well. Poorly managed property

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Richard C, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We apologize for the behavior that our staff showed and the condition of the hotel during your stay with us. We do not tolerate this kind of behavior from any of our staff and management. At all times we will provide a clean, friendly and helpful service to all our customers. We will act on this immediately to ensure no future guest will experience the same. We have implemented many new guidelines and procedures for cleaning in our hotel rooms.  We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

It seems that the rooms/hotel had a recent renovation. The finishes in the lobby look great however once you get in to your rooms you can see the lack of attention to detail. We had room 514 and 516 and both rooms were in the same unfinished condition. The paint in the rooms and restroom is not a clean finish, you see blobs of paint in certain areas. The floor wasn't properly installed. The ceiling in one of my rooms had obvious water damage that was repaired poorly. The showers would have really made me ignore all of the finishes however the shower head in both rooms were horrible. The water in the sink functions much better than the shower (unfortunate). I understand we got a good deal for these rooms however the deal does not take away from lack of detail. STAFF- SUPER FRIENDLY! CLEANLINESS - GREAT!

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi qdydesigns, Thank you for providing us with feedback from your recent stay. It's great to see the high rating however, I do regret that you experienced several shortcomings and pointing out issues during your stay especially with the condition of the hotel. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

Very loud AC/Fan, shower heads in some rooms may need replacements to serve it's purpose and definitely newer hand/bath towels will be useful. Encourage guests to be mindful of other guests and limit the noise outside the rooms. Not to play loud music late or have a loud conversation at 3am when other guests are resting, it's a business establishments after all.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear elbevue, Thank you for your review. We apologize that we could not meet your expectations during your recent stay with us especially with the condition of the hotel, AC/ fan, showerheads, and towels. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately to ensure no future guests will experience the same. I would also want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Rest assured that it will never happen again as we will provide a better stay to our guests. Thank you and I am hoping that you can give us another chance to prove our service to you again.

The service was ok the breakfast was not good it was missing a few things it was always the same eggs and sausage the room wasn't cleaned I had to be asking for clean towels the hals smelled terrible my friend got stuck in the elevator for over 2hrs . Out of 6 washers only 2 worked dryers only 2 worked ....never again ... not worth my money

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear adriana061088, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the breakfast service and the cleanliness of our hotel. We will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure more selections to our breakfast and that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Room was not cleaned on 2nd day, took 3 more days of requests to front desk before room was ever cleaned (once total during entire trip). I mistakenly forgot my Amazon firestick in the side of the tv upon checkout, which I understand is completely my fault. However, I talked on the phone with the front desk 4 times (twice the same day, twice the next) about coming to pick it up. Only after the 4th call did they say it "wasn't there", even though it was not at all visible and there was no way to know it was even there unless you were sitting on the counter and felt with your hand behind the tv. Each phone call they kept saying they would talk to housekeeping, until the last call, during which they said they "couldn't find it" AFTER I (for the first time) explained exactly where it would be. After overall service, very convinced that it was stolen. Every hallway and stairwell had a different bad smell, and our room smelled like dust and cigarettes the entire stay. Bathroom also had multiple random stains, and ceiling above shower was constantly peeling and falling off. We stayed for just about a week, and both elevators were out of service the entire time, which was very inconvenient with our large amount of luggage. HIGHLY highly recommend against staying here. Will be back in the area many more times over the next few years, but refuse to ever stay here again. Would without a doubt rather stay in my car than go back to this hotel.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear cmm605, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the cleanliness and the condition of the hotel at that time. Steps shall be taken to ensure no future guests will experience the same. We take utmost care and caution in terms of the cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. As for the firestick, This will be communicated and forwarded to the management head to look into this issue and address it as soon as possible. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.

Was stuck in an elevator for about an hour. Emergency call button didn't work and no elevator keys on sight for rescue. I called one of the members in our group and told him where I was and asked him to go to the front desk and see if they had been notified that I was in the elevator. After some time he came over to the elevator door and said they weren't aware of me being stuck in there. A while later he advised me that the fire department was on their way to get me out. The fire department arrived and got me out after about an hour being stuck in there. OSHA and IFC codes where violated and their appropriate department's will be notified.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Firemanluna, We thank you for your review. We would like to apologize for the bad experience that you had during your stay. Your comments are concerning and definitely do not represent the high level goals we have in place especially with the elevator. The management of the hotel was not expecting such an event as it never happened before. Rest assured that it will never happen again as we will provide a better stay to our guests. Thank you and I am hoping that you can give us another chance to prove our service to you again.

Toilets leaked, hallways dirty, both rooms had multiple issues, lobby toilet floor drain overflowed when toilet flushed, terrible security, exterior doors propped open all the time, electors out of order, laundry facilities dirty half machines broken, no shampoo, staff was nice, breakfast was good just slow to replenish, understaffed for what was needed. Major road construction caused severe traffic delays around hotel side roads and interstate. Would not stay again. Left early.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear asquard1, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We take the value on your report regarding the condition of our hotel, especially the toilet, facilities, amenities, breakfast service and the cleanliness of our hotel. We will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Starting with my room not being ready for 2+ hours after check-in this hotel is awful. After waiting for a room for over (2) hours - we did not get into it until 5PM, my first room smelled so strongly of dog urine we had to wait for another room. The second room smelled musty, was dirty and the security latch was broken. Dog feces in were in the stairwell and the entire hotel smelled. Most concerning was that there were homeless in the hotel and I often heard fighting and smelled pot really strongly. I did not feel safe at all.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Michelle H, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We take utmost care and caution in terms of the cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. Once again, I thank you for your feedback and apologize for not providing you with a better stay.

Save your money and time, this place is filthy! The place smelled terribly, we couldn't get anyone to clean our room or give us clean towels, there were truckers working outside at all hours of the night with no regard to how loud they were being.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear dee4ann, Thank you for taking the time to share your experience. I sincerely apologize that your room was less than acceptable at our motel. I can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without chemical evidence. We take the value on your report regarding the condition of your rooms and the cleanliness of our hotel. We will act on this complaint seriously and will fix all problems as soon as possible. We take this business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest had a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Nope never again! For starters I have stayed in about 50+ hotels in Denver. This used to be the Best Inn and Suites which was a trash hotel. You cant just update the rooms and slap some paint on the place. This place is still trash! At check in the women was on the phone speaking Spanish to someone and told us the room and shoed us away. We could not find the luggage cart. The room was clean but around the hotel, I never felt so unsafe. The doors had stones so they would not lock shut. Homeless just hanging out. Drug deals in the parking lot. oh and guess what we found the luggage cart, people not staying at the hotel had it in the back by the dumpsters while they were grilling in the parking lot. WTF?! I am a cig smoker so going outside I feared! To the point that I quit. 2 nights, worst mistake ever!

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Princeton1212, Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit to our property. We take it very seriously as we appreciate your effort to voice out your sentiments. Rest assured that everything you said will be forward to the management team so they can tackle this issue as soon as possible. We are doing our very best to make sure our guests will have a clean and safe place to stay. In regards to the front desk staff, I will address your concerns and make sure this behavior doesn't happen. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Recently stated here for a mini vacation with my family, we ended up renting two rooms! Upon arrival we weren't highly welcomed by the front desk person. Rooms were clean but not what we were expecting. Room service for our room on the first floor was not bad when It came to setting up the beds however we had items that were gotten into! We did not notice anything weird until our last day there, we give our small kids melatonin gummies so they can sleep... we had a container of them a little less than full and ended up with about 20 gummies left when they was a lot more than that. Breakfast was ok only the first day it was good the others were not as good and only the first and last day of our trip we had one of the friendly breakfast attendants. I honestly wouldn't stay here again, I am not happy that the housekeeping lady got Into our stuff!! Very disappointed!

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Lupita68lm, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Please know that we do not tolerate such kind of behavior from any of our staff and management. At all times we will provide an efficient, friendly and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. As for the breakfast service, I want to let you know that we take your feedback to heart and are ensure improvements on our menu. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

Very nice clean comfortable hotel. Breakfast was good. Beds. Were very comfy. The windows covering are not the best the room was like day light all night because the lights on the outside of the were so bright.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi Christina D, Thank you so much for your heartwarming review. I'm so pleased that you found us a clean and comfortable place to stay and that our breakfast and the beds were to your liking. We will also be working on improving our rooms especially the curtains/ window cover as we want every guest to feel comfortable during every stay. Thank you for the great feedback and we look forward to serving you again.

This hotel is in a very sketchy part of Denver and doesn't feel safe with random people milling about and poaching the wifi in the parking lot. It appears several people are living here long term. We were unlucky enough to be near the stairwell on the first floor and it slammed open and shut throughout the night. Large gap under door allowed light to flood the room from hallway. When I went to retrieve something from my car about 6:30am, I ran into the woman in the lobby who had been begging at the freeway offramp the afternoon before. She had her white kitchen gloves on heading for the breakfast area. Maybe they don't have a "homeless problem" as the manager has denied in previous reviews, but there are plenty of people around that don't appear to be paying guests. Our room was recently remodeled, the bed was comfortable but there were tissues left behind from a previous guest, and the floor was not cleaned well. While we normally enjoy the Best Western chain, I would never recommend this hotel until security measures are put into place.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Rest assured that the safety and security of our guests are our top priority and steps shall be taken to make sure we do not repeat these concerns. We are grateful for all feedback that helps us adapt as we are dedicated to maintaining a dependable travel experience for our guests. We appreciate your patience, and we hope you will choose us again for the seamless stay you deserve.

Everything was really nice with bright beautiful colors. It was really up to date with automatic shades on the window and an excellent mirror light in the bathroom. The room was very clean and smelled of fresh citrus. I also noticed how quiet it was and that I didn't hear other guests moving around or opening and closing doors. They made up to go home breakfast plates that were very filling as well.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi Emumidge, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Residency Denver-Central Park Hotel. We are so glad to hear from you and to learn that we were able to give you a clean, pleasant, comfortable, and convenient experience while staying. We are very happy to learn that your stay was so great, and the breakfast was to your liking. We look forward to having you with us again soon.

Travel nurse in need of a quiet room for rest between vaccination clinics. I enjoyed an exceptionally clean room, bathroom and kitchen. Staff were always very polite and attentive and the hotel was very quiet. Their fitness room was clean and of moderate size as well. They also offer laundry facilities. They have a green housekeeping offer, which I participated in, to receive points by skipping housekeeping. Overall, a good value for the price. I would return again.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi ladyforballet. Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. You have described the hotel in such a positive light that we take great pride in. I'm very glad you enjoyed your stay with us. It will be our pleasure to have you with us again very soon. Thank you very much!

There's no security here so you will constantly see homeless people walk in and out of the building or hang around the compound. The hallways are dirty and dark. My sister's room had a dirty odor and she went to the front desk to see if they can move her to a different room. The staff in the front stated that they were all booked and had no capacity to do so. Her other option was to have the staff come and clean the room again, less than 5 mins of the conversation the front desk called and stated they were done cleaning. She went back to her room and all they did was sprayed some strong air freshener into the room. We had to go back down and demand them to give us a refund as they weren't able to accommodate us. The girl then stated that she indeed did have another room for her, so she was moved. Considering this was the last day of our trip we decided to stay as we needed to sleep and go to the airport early.

Guest Relations Manager, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's We have no such issues regarding homeless people in the hotel or around the hotel. Homeless people are all around the city. We still hope that you give us another chance to prove that we provide world-class service and that we remain fair to all guests staying on our premises.

Greeting was warm and welcoming. Reservation was confirmed. The room was exceptionally clean, bed very comfortable, and the coffee is great. Breakfast areas is clean and everything was well stocked. Good customer service skill extended to everyone.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi kathleenbC3394LP, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each of our guests. Your comfort and convenience are our top priorities, and we thank you for letting us know how we have been successful in our efforts to impress you. We value our customers well and we are happy that you stayed with us! Thank you very much.

Adrianna and her crew are excellent. Very professional. It is quite and very clean rooms. Great breakfast. And it is center close to businesses and food places. Walking distance. It is accessible from the freeway.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hijcardona8001, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, clean rooms, great breakfast, and our convenient location. You have described the hotel in such a positive light that we take great pride in. I'm very glad you enjoyed your stay with us. It will be our pleasure to have you with us again very soon. Thank you very much.

I got stuck in the area due to Snomageddon. :-) My friend had stayed here and recommended I call. I did, and the staff was great, set me up, and took great care of me until I could fly home. It is stressful to be on the road, even more so when things are going wrong. I was able to relax and take in a few unplanned days in the Denver area and the BW crew made it a very pleasant experience in spite of the circumstances.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi craigh430, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful, and welcoming as possible. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We can't wait to give you another five-star experience here at the Best Western Plus Executive Residency Denver-Central Park Hotel. Keep yourself safe as you travel.

I was Extremely Disappointed in this property. I was not Acknowledged as a Rewards Member, in any way. The room was of questionable cleanliness with the trash can under the sink full with some previous guests trash, the inside of the bathroom door had not been cleaned in quite some time with greasy fingerprints. The bath tub filled with water as I showered, ankle deep by the time I was done. The bathroom sink was also very slow to drain. The sink was half full of water by the time I was finished washing my hands. I had to leave for business early one day and asked for a "Breakfast to Go". I was handed a hot breakfast with biscuits and gravy. Not something that I could eat on my way.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, We are very sorry to hear that your experience with us was less satisfactory due to the bathtub and bathroom sink, bathroom door, breakfast, and cleanliness of the room at that time, which made your stay less pleasurable. This is certainly not the kind of experience we would like for our valued guests to have. I want to assure you that we are continuously improving through guest feedback and suggestions. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

The Hotel is always Very Positive Staff, and always willing to Offer assistance to improve your individual experience.The Hotel is always clean and very presentable. I Recommend this hotel for business or family vacations.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi jtyler727, Thank you very much for your kind review and recommendation. It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

COVID restrictions not follow at all. NO masks, crowded areas. The whole place seems to be dirty with very little attention to detail (trash in common areas and elevators). Just a typical cheap dirty hotel. Reminds me of places we would go to on spring break. Do not stay here, not worth the cheap price.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. The health and safety of our guests and associates are our top priority. Please know that the hotel is taking standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates.

This Hotel is my by far go to stay having the best feel-good vibe for rooms. I love the kitchenette king size bed choice. They also serve the best hot to go breakfast for guests during covid that I have found along with full compliance with health code. The lady's are all very friendly as well.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi ckcg0821, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much.

Adriana ay front desk give us the best customer service , she was very friendly and helpful , the cleaning staff were very respectful and I love the way they do their job for our better staying ! I'll definitely be back with my family to this place ,very nice decoration, super clean place we were very happy with the experience

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi valdezviridiana89, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff especially Adriana and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much.

This is first time was to visit post western I like and I like people working there they trade me good Especially the white girl who works in the main entrance at night/ I booked two days but they charge me for 3 nights I don't know how to get my money back? They didn't mean it but it was the fault of one of the people working at the entrance

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi Thank you for sharing this experience with us. I am happy to see the high rating and to read the pros of your experience, yet I regret to hear about the unexpected charge. This will be communicated and forwarded your issue to the management head to look into this issue and resolve it as soon as possible. Once again we apologize for the inconvenience caused. Thank you for your feedback and we value your business.

Everything was very clean and nice looking. The staff were all very friendly and helpful. We were only in Denver 2 nights and stayed at a different hotel the other night (due to an event the other hotel had going on), but I wish we had stayed here both nights. The room was bigger and my 11 year old loved having his “own room” (pull out sofa was in a separate room with French doors departing it from the main room with the king size bed)

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi BABpartyof3, Greetings from Best Western Plus Executive Residency at Denver-Central Park Hotel. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Lady at check in did not know what she was doing. Room was not the cleanest. Could hear people yelling up and down hallway. DID NOT FEEL SAFE! Back door was left open by a rock. A lady literally stood there and watched us unload our car and watched us go to our room! Creepy.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi christensenciprianna , I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to the front desk staff member, I will address your concerns and make sure this behavior doesn't happen. At all times we will provide an efficient, friendly, and helpful service to all our customers. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

I had my truck stolen from the parking lot of this motel. They didn't care They have no cameras the manager says “ people don't have vehicles stolen from my hotel”. As if it didn't happen. Then he says “someone is playing a trick on you”” no one knew I was there. It just seems real weird the comments he made. Don't stay here it's a horrible part of town.

Tina M, Other at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. Rest assured that there will be no harm that will come to our guests as we ensure strict security for everyone's safety. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to our management team. We truly thank you again for sharing your feedback and for your valuable business.

Ok this location i utter crap, its not by anything worth seeing or being by, the rooms and interior looks good, however from the un-attentive front desk agents (especially Ashley or whatever her name was) to the constant guests coming and going and being loud while doing so. My room phone was not working upon check in. I asked when could they fix it, she replied maintenance was not there and they could handle it in the morning. There is no official shuttle service, however there is a guy who drives a white van like vehicle out front. Don;t get excited because this is ONLY for truck drivers (as if the regular guests are not important enough or don't have anywhere to go too) i asked if he could drop me off about 1 mile up the road, which he was willing to do, i gave him $5 and mentioned that i might call to see if he could get me on a return. Well i called the hotel to get in touch with him, i was treated as if i was'nt a guest, like i was bugging the lady that answered the phone, after 4 calls, she said he was on the way, i stated right where i would be waiting for him. Literally 5mins after that a horrible hail and rain storm hit as i was waiting for the driver. he never showed up, i was out in the elements barely under the cover of 7 eats sign at 7 Eleven, the terrible storm last about 10 to 12 mins, then i called again she said the gentlemen had came (but i never seen him) I personally feel i was brushed off due to the storm maybe or perhaps he did'nt want to get me from 1 mile up the road. (which i would've tipped him again had he shown up) finally called a Taxi, got back to my room and the lady i guess who answered my hotel call was seriously preoccupied with her cellphone, i went to my room, the room phone still was not working, then she had the nerve to ask me did i check it. (Like really? how else would i know it STILL was not working) she sent a maintenance man who seemed sketchy and bothered with my room request. Come to find out the cords were not in place correctly (Hotels job to do not mines, they need to make sure everything is functioning BEFORE renting out a room) all and all, not a good location, seedy patrons and if you need a ride, you better hope its not during when a dust storm or hail storm is on the horizon, oh and make sure your a truck driver they get priority.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority. We are forever working to improve upon the guest experience during our renovation process and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more. Thank you.

We really enjoyed staying The best western plus in Denver Colorado it was clean comfortable close to the highway and the mattress was very comfortable we had a wonderful night sleep. It's exactly what I expect and the price was affordable.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi ravendim, Thank you so much for taking the time to tell us about your wonderful experience with us. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

I have stayed at this location many times in the past. Because of the current COVID19 epidemic, I really like knowing that the cleaning staff is on the job. The peacefulness of the hotel adds to the quality of my sleep, which is so critical for me at this time. As an over-the-road truck driver, I also appreciate the ample parking a available to all guest. I look forward to my next stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi kimistryhoward, Thank you for taking the time to share your review and for always choosing our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Thank you very much.

The outside appearance of the hotel was very modern. The front office staff was very friendly. The lobby was very modern and clean and the rooms were very updated and clean. The breakfast was very prompt and had a good variety. Overall, I would give this property and my stay a 10/10.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi jdpatel1225, Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We appreciate your five star review, and we can't wait to serve you again. Thank you very much.

Great Best Western Location, great price, great staff, The rooms are clean and very modern. Beds were clean and comfortable. This hotel is in a very convenient location with easy access to shopping and the freeways.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Hi erick b, Thank you for taking the time to share your feedback and to acknowledge the efforts in providing a great stay. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are also glad that you found our location to be convenient for you. We will share your comments with our staff and we look forward to your next visit. Thank you very much.

We stayed at the hotel for a week-long business trip. The accommodations were adequate, clean, and functioned as expected. However, the smoke-free policy was not enforced by the hotel. A neighboring room was smoking marijuana for a large portion of a day which filled our adjoined room with smoke. The staff was alerted but did not appear to handle the situation and the smoke infiltration continued throughout the night. If smoke allergies are a concern or your work does not allow association with recreational drugs, I would strongly and respectfully recommend against the hotel.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Central Park Hotel, responded to this review
Dear Valued Guest, I am so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. Thank you so much for taking the time to share this review and for informing us to give us the opportunity to address this situation.

Hotel was Amazing, ladies at the front desk were very professional, Angie was able to check me in fast. Breakfast was good ladies kept everything well stocked and my room was clean as can be. Will definitely be staying here again and recommending to my friends and family.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi JoannAglr, We are happy to hear that you enjoyed our service, staff, and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as encouragement to all of our staff as we strive to provide a clean, exceptional and memorable experience for every guest. Thank you very much.

The lobby is very nice. Breakfast was nice selection. Our room was very dirty and smelled like pot the whole hallway smelled awful. At checkout was told we would get a 15% discount but we haven't seen that.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for giving us the opportunity to recognize our hotel and the breakfast options yet I regret to hear of your dissatisfaction with the room cleanliness during your most recent stay with us! I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

I stay at this chain throughout the Midwest and Southwest. I'm now a club member. Rooms clean and newly remodeled. Appreciate the nice breakfast and convenient parking. They welcome my 2 Yorkies and normally get a to close to the exit.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi 689gailr, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our rooms were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

The floors in the room were so dirty that I had to brush my feet off to get into bed. They have lost all the brooms because the floors are not carpet. The water comes out of the pipes brown and stinks, the breakfast area is so cold that the staff wears winter coats to serve. The food may have been warm in the warming trays but was cold by the time you sit down. Yes, I was there in the winter but seriously, not acceptable. Rented 3 rooms for my family and they were all dirty, sand paper sheets, and broken door handle in one of the rooms. The pool area looked like a bad movie scene.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for pointing out the issues with the bathtub/shower so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Overall good value and good deal. All the staff members treated me with care and respect. Comfortable beds. Close to shopping and restaurants. I did point out that the satellite TV reception might need some fine tuning as the viewing quality appeared to be more like standard definition rather than high definition. They have a fitness center with three cardio machines and bar bell set, so anyone that wants to get a good workout can.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi Traveler219214, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities and and location were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

The hotel was very conveniently located, only 15 minutes from downtown. It had a nice workout space and a good selection for breakfast. Great value for the money. I would definitely stay there again..

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi Jdunn112, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and breakfast were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Not The Best Western. Checkin was confused with points applied. Hot selections at breakfast were either soggy, greasy and not very warm. The wagfles & pancakes were fine. Noisy freeway location. Keys were deactivatef whn we tried to return one night during our stay

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. I regret to hear that you did not thoroughly enjoy your stay and the breakfast options. I want to let you know that we take your suggestions to heart and are reconsidering having some updates on the available choices and improvements in our services and the hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service. Thank you.

they just did a complete remodel here & its beautiful !!! when you walk in it just hits you with glee. the floors & dining area is like a 5 star hotel.ladies be careful walking in with high heels. the rooms have an amazing flat screen on the wall, AMAZING bathroom. wood floors

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi rndmovers, Thank you for taking the time out of your schedule to post a review. It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

This Hotel was one of the best hotel experiences I have ever had. The staff were all friendly. The rooms were very clean, for sure cleanlier than my room Haha. No issues sleeping here, I got quality sleep. When I woke up in the morning, I found out the hotel is in a great location to explore Denver which made me very happy

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi georgehC1772RF, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. Thank you for the kind words and compliment to our staff and services. We look forward to serving you again and giving you another five-star experience. Thank you!

Before we arrived, I personally thought the pricing was too good. However, my Family and I had a great experience here. The rooms were clean and the beds were very comfortable. Everyone of my family members and myself got quality sleep. I would one hundred percent comeback here the next time I am in Denver.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi J2642ZEtonyt, Thank you very much for your kind review and for choosing to stay with us. We are delighted that you and your family enjoyed your stay and appreciated our place. We seek to give each guest a clean, comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

I was in Denver with my friends for weekend and stayed at this hotel it was close to downtown area price was very good compare to downtown . Breakfast was very good I would stay here again when I'm in town next time .

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi Vacationer4959, We are happy to hear that you enjoyed our service, location and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We are glad you enjoy to stay with us and we hope to see you again.

When I stay at a Best Western Plus or Premier I look forward to the experience. This fell flat. The room door stuck, the remote didn't work, I did get it replaced, the internet was down for the last half of my stay, the breakfast was not very good. No variety. The hotel looked like it might be getting ready for a remodel. The elevator near my room was down the entirety of my stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention especially with the door, internet and breakfast as we work towards improving upon our accommodations. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

I do travel to Denver area few time a year and staying at this hotel first time they did really good job with renovation lobby area looks really good breakfast was amazing I will staying here again when I'm back in Denver

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi hojoSeaside, Thank you for taking the time to share your experience and review. It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon.

Had a great stay at the Best Western in Stapleton. I was a bit skeptical after reading some of the reviews. But after staying at the hotel I was glad I chose this hotel. The entire hotel is refreshed and has a great feeling. The rooms are large and very comfortable. Staff is very friendly. Will definitely be back when I'm in town again.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi maryoverton11, Thank you for the wonderful review. We are delighted to hear you enjoyed your stay and found the hotel to be nice and clean. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five star review is greatly appreciated. Thank you for your compliments to our friendly staff and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit. Again, thank you and we look forward to serving you again on your next visit.

Rooms were modern and clean. Breakfast was very nice too. Customer service was great. Seems to be very good managed hotel. Recently updated and looks superb. Good location plenty of things to do around.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hey henry31111, It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our breakfast, staff, convenient location and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to serving you again soon.

If you have any respiratory issues I highly recommend not staying here. There is a smell that permeates throughout the building. I woke up not being able to breathe luckily I was able to open the window, but had to listen to the freeway the whole night.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
L3657VRvictorias I am very sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

This place was terrible. We checked in and went up to the room. At first look it was nice, but when we got to the room, there were no extra blankets or pillows for the king suite (room slept 4, no extra for the pullout couch). Then my son went to the bathroom and got stuck in there for 45 mins while waiting for maintenance to arrive. When we first called the front desk there was no answer it rang and rang. Then I called back a few mins later to request the maintenance. She said she would send him right up. 30 mins later my husband went down to find out and she told him that he was ok the way. While he was down there he asked for more blankets and sheets for the pullout couch. She found A sheet and a flimsy blanket and claimed it was the only extra one in the whole hotel. When maintenance finally showed up he told us he had left the building and had to come back to do this for us. If the front desk had told us that from the beginning I would have been less mad. But when we looked at the door as we tried to jimmy him out ourselves it was very obvious that this had been a major problem and not their first time fixing this door from breaking down. Will never stay at this best western again.

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

I have been aware of this hotel for years. Like previous reviews state..it wasn't great in the past. I was so pleasantly surprised. These are brand new owners and this is a brand new hotel. They put over 6 million dollars into that hotel and it is still competitively priced. They have kitchenettes which is great for our teams. Friendly staff and beautiful decor. The breakfast..which is free.. is amazing..and a little different each day. Definitely check this hotel out while the price is still right..I am sure once it is known that this has become a gem..prices may reflect who they are now....

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi hospitalityperson, Thank you for taking the time to share your review and experience. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, thank you for your business and we hope to see you again when your travels bring you back to the area!

worst hotel ever room dirty hall ways dirty they have never been vacuum first room we where given was so been hair was blow across floor was given a diff room not much better no handicap rooms we are only staying one night are we leave and lose the room fee

Tina M, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Know that actions shall be taken to improve everything on priority and you can have a better stay next time. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The hotel is high than our expectation after seeing those reviews. The hotel is renovated I guess. Front desk is very friendly. I like the decoration style of this hotel very much, although some tiny construction work should be done better. The room looks clean too. The beds are comfortable. Breakfast is decent. The location is just what we want, not very far from airport, nearby HWY 70 and price is much cheaper compared to the hotel around airport.

Nilesh P, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi car0l912, Thank you so much for taking the time to share your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our friendly staff, clean rooms, comfortable beds and breakfast and convenient location. We are so glad that you enjoyed your stay and we hope to see you again soon. Have a great day!

The sleek modern-style hotel still has some things that we traditionally like. For example the citrus-scented soap & shampoo/conditioner/body lotion. That faint lemmony smell is invigorating. The staff was friendly, & the room was spotless.

Nilesh P, Guest Relations Manager at Best Western Plus Executive Residency Denver-Stapleton Hotel, responded to this review
Hi Eugene S, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our friendly staff and we were able to meet your expectations of cleanliness and service in our hotel. We appreciate your review, and we can't wait to serve you again.

This may be a very nice hotel once all renovations are completed. Our room was very nice but the bathroom needed the "punch list" repairs.... missing tiles; hole in wall; damaged door; no vent; no drain stopper in the tub and did not drain well. The lobby and breakfast areas were shiny, clean, and bright. But the halls were dark, low ceilings, dark (dirty?) carpets. ( maybe from all the construction traffic) The elevators were the smallest we have seen since Europe!

Nilesh P, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. Thank you for pointing out issues with the condition of the hotel and our amenities at that time. Know that we are forever working to improve upon the guest experience during our renovation process and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more once work is complete. We value your business and we hope to see you again soon.

Was in Denver for my daughter's Paramedic School.graduation, so I had a lot to do. My stay was delightful! Everything was as advertised. Room was clean, easy to get around in. I would stay here again.

Nilesh P, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi rebakay62, Thank you very much for your kind and heartwarming review. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. Looking forward to welcoming you soon.

It was a comfortable stay. I enjoyed the breakfast. I didn't care too much for the location because it seemed to have quite a few stragglers hanging around when driving up to the property. But overall, it ended up being a decent stay for the price we paid.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience! We are glad to hear that we were able to provide a comfortable stay and enjoyed the breakfast. Though, I regret to hear that you weren't impressed with our location and the surrounding environment. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's safety. Please keep us in mind for your next stay in the area.

The hotel is nice decorated. Only complain is check in speed, there was one stuff for check in during busy hour. Another issue was bathtub clogged, have to wait to fix it next day. The hotel is located near highway, noise is a big problem for us.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It's great to hear that you found our hotel nice, however, I do regret that you experienced some shortcomings during your stay especially with the check-in process and the bathtub. Know that actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

My friend and I needed a room urgently when our travel plans changed and was glad to find Best Western near the car rental. Overall very decent place, room is comfortable, free breakfast and free parking. Some of the fixture need updates such as the door has a loose screw and the bathtub had debris backflow (caused by some drain problem, it was raining very hard that day) but they are all addressed by the hotel staff. The front desk is very accommodating when we request a room change and request to store our luggage after check out. Would recommend this place for the price.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Ying Min Z, Thank you for providing us with feedback from your recent stay. It's great to hear that our front desk was very accommodating and that we were able to provide a pleasant and comfortable place to stay, however, I do regret that you experienced some shortcomings during your stay. Please know that actions shall be taken to improve everything on priority and we promise a better stay next time. Thank you again for your feedback and for the recommendation. We hope to be able to exceed your expectations in the future.

I'm not sure why all the poor reviews. I didn't have any issues. It's not a new building, but the room was quiet and the breakfast was fine. Those are my two prerequisites. They passed both. Great location, too.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi 736edb, Thank you so much for your kind words. I'm so pleased that you found us a great and pleasant place to stay and that our location is convenient for you. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Previous to a late night flight, I did an early check-in on-line per an email from Best Western. The check-in told them I would be there after mid-night. When we got there, they had just cancelled my reservation and gave it to the family that walked in before me. Since they said I was a "no show", they had cancelled my reservation. The young girls at the desk had horrible attitudes and were pretty much saying, sorry we can't help you, we have no rooms. They literally told me to try Motel 6. We went to a Comfort Inn where they were fully booked as well, but they lady was nice enough to help us find a room across town at a Days Inn, who gave us a discounted rate because of all the issues we'd had. After returning home, I found out that I had still been charged for the night at Best Western. After multiple calls with corporate, I finally got a refund. But found out that they had cancelled my reservation and supposedly booked me a room at another location and that is the one I was being charged for. I never knew about this second room until nearly two weeks later, but would have gladly taken it that night. Due to how they treated us and their attitude, I would never recommend this hotel. However, much thanks to Comfort Inn and Days Inn for taking care of us.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We have addressed your comments, especially with the front desk staff to make sure this behavior doesn't happen and that no future guest will experience the same. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.

Staff is friendly, room was clean. Dog-friendly hotel. Pool area is immaculate. The building was recently renovated and looks beautiful! I had to extend my stay by 2 nights because of car trouble and it just took 5 seconds at the font desk explaining it and it was no big deal--I even got to stay in the same room!

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
HI amerritt91, Thank you very much for your kind review and for giving your stay a five-star. We are delighted that you enjoyed their stay and appreciated our place. Thanks for your compliment to ou staff, rooms cleanliness, pool and for rewarding our efforts in providing the best service to our guests. Thank you for choosing Best Western Plus Denver-Stapleton Hotel and we look forward to welcoming you again soon.

Before we got to this hotel, I read some very bad reviews of the facility. Therefore, I had no idea what to expect. I was pleasantly surprised. The lobby is expansive, well decorated, and has very shiny tile floors. Staff was friendly and helpful. Breakfast area is huge and has plenty of choices. The room, with a tile floor, was very modern and comfortable. We stayed 3 nights and had no problems at all. I did laundry, and one dryer was out of order, but it did not prevent me from doing my laundry. The hotel is in an industrial area, which was fine. Quiet, with easy highway access.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Mary H, Thank you for letting us know how satisfied you were with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are very happy to hear that you found no difficulties when staying with our services and our amenities lived up to your expectations. Thank you for your kind compliment and appreciation to our staff and the breakfast, Once again thank you so much for your five-star review and we look forward to serving you again.

The hotel appeared to be have been recently renovated and was clean. Our room was quite nice and very comfortable. The young man who checked us in was simply excellent in every regard. Other desk staff I experienced were average. I myself as well as other guests walked by the desk with not being recognized in any way. The breakfast was very good.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi James, Thank you for taking the time to share your review and experience. It means so much to us to hear your positive comments regarding your most recent stay with us. It is heartwarming to learn of how our efforts to give you a great experience in providing clean, comfortable and convenient accommodation. We also appreciate your compliment to our breakfast and your suggestions for improvement, especially with our front desk. Thank you for choosing the Best Western Plus Denver-Stapleton Hotel and look forward to impressing you during future stays.

They didn't do the best at keeping our room stocked and clean, but everything was comfortable and the breakfast was good. It is a cheaper option, so it was worth the price. The doors do kinda slam when they shut, so be aware if you are a light sleeper.

The hotel is in a sketchy area of town and difficult to get to. However it has an overall feeling of safety and a nice appearance. Very quick check in. Front desk staff was friendly and very professional. The only draw back was breakfast was mediocre at best.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Hi Stu-One_of_Four, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, especially with the front desk and our hotel. We are happy to hear that you had a great time and enjoyed your stay. We will also be working on improving our breakfast options. Thank you for the great feedback and we look forward to serving you again.

The receptionist Mara was not friendly. We asked for adjoining rooms and didn't even get out on the same floor. We were supposed to have Queen beds and got full instead. Room service was non-existent and had to ask for towels. The hotel was very dirty and smelled bad. Everytime we rode the elevator it felt like we would fall to the basement. Everytime we turned on the shower brown water came out. I don't expect a lot from a hotel breakfast but this was by far the worst I have ever had. The hotel reeked of smoke and is supposed to be smoke free.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your review and experience. I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We sincerely apologize that our team was not able to accommodate you properly. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Dont stay at this hotel. You will be disappointed if you stay. It might say renovated and that is why i chose it but it should have said under construction. It'll be more acceptable. The only thing that looks nice is the lobby and breakfast area its a good way to trap people to stay. I'm glad i didn't waste my money on this. I use my points otherwise it was going to cost me over $300 . I would never stay here again. The hallway is old, thick and smelly. My room smell like either pine sol or fabuloso mix with cigarette smell. Its suppose to be smoke free hotel. I know what smoke free hotel smell like.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your suggestions for improvement, particularly with the condition of the hotel at that time. We are happy that the lobby looks nice and that you like the breakfast. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

Front desk clerk, Mara, was anything but welcoming! Very bad first impression. We made reservations and asked to have adjoining rooms. Not only did we not get adjoining rooms but we weren't even on the same floor. She said she would try to get us on the same floor the next day. We were told we would get housekeeping only every 3 days but after the 3rd day, nothing. Same song and dance as previous reviews. I called down to the front desk and they said they'd see IF anyone was still here. Luckily for us, there was. If the hotel is going to act like an extended stay, they should put more than 2 coffee can sized trash cans in each room. I don't think we were the only people with this problem because trash cans outside the elevators on our floors and the main floor had bags of trash piled next to them every time we left the room. I took a shower on the first morning we were there. The water drained very slowly causing the tub to fill up. While I was showering, a clump of hair floated out of the drain. It was me, my husband and 2 sons in the room. This hair was NOT from any of us. Also agree with other reviews that the renovation was done poorly. The sprinkler heads in our room were only sticking out of the sheetrock about 1/2 way, the carpet in the hallway is still is very dirty and the exterior of the entire property is overgrown and littered with trash. One of our rooms didn't have a microwave at all and the other was missing the glass plate. Only one of the 2 fridges worked and the one that worked barely kept food cold despite numerous attempts of adjusting the temperature. Breakfast was a typical hotel breakfast but they did change up the options each day. The woman taking care of the breakfast area was very friendly and took the time to help my 6 year old get pancakes. I wish I would have gotten her name! She was very good.

At check-in first girl was watching Family Guy on her phone and would not check us in. Five minute later after we retrieved our bags to bring it into the hotel, another girl was there and checked us in immediately. There were no drawers in the room for clothing and maybe five hangers. Drain clogged and first time no one showed up to fix it. Called again next day and it took a half hour to show up but they did fix it. Had to ask the desk for maid service. Was told that we could get towels at front desk if we bring our dirty towels. Did that and she said, I do not have any towels, will send some up, and that took 45 minutes to an hour. Breakfast was fine with weak coffee. Outside of hotel looks ghetto. The best part of the hotel was that I washed clothes four times and spent a total of $10. Washer and dryer were good although one dryer was broken for the 10 days that I was there. Staff not very friendly.

DO NOT BOOK WITH THIS HOTEL. The staff is an absolute joke, you can't get ahold of them because their phones are often off the hook. They overbooked our family and many others when we had rooms reserved ahead of time for our soccer team, which isn't the end of the world, but the way they have handled themselves is ABYSMAL. To remedy the fact they overbooked is they paid for us to stay at a dump hotel (Rodeway Inn) but that was unacceptable (the rooms had cigarettes still burning and missing light bulbs for crying out loud) and when we went back to ask for a voucher or some other option they essentially said "take what we give you thats that" and to make matters worse apparently they knew they'd overbooked us for several days but said nothing until we got there (after a near 9 hour drive!!!!) On top of that, after we didn't stay at the Best Western or anywhere they provided us - they charged the credit cards for a 5 night stay (over $500 charge!) for a hotel that we NEVER EVEN STAYED AT. Their managers on duty are a joke, the manager who can actually "do anything" about anything is impossible to get ahold of, and any communication we have had has been incredibly rude when they were the ones at fault for this whole mess. Not to mention the lobby felt like a sauna as we repeatedly went there to try and get this situation resolved. We'd heard the hotel management previously had run the hotel into the ground and that it was a "good thing" best western had bought them out, but clearly things are still a huge mess. DO NOT STAY HERE!!!!

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Our primary goal is always to provide our guests with an enjoyable experience. We certainly take this very seriously and we will forward this to the management team. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

The hotel has been recently remodeled. Despite what most reviews stated we had good customer service however we only spent one night. The beds are extremely high off the ground which was fine for us but something to keep in mind depending on your mobility. The hotel is easily accessible from the road.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. Thank you for your feedback and we hope to see you again when you travel back to the area.

Made a reservation tru bestwestern.com 4 days before arriving, I needed a 2 beds room,so that's what I reserved. When I arrived Mara at the front desk told me she cannot honor us what we reserved, she said she didn't had a 2 beds room available for us, and my reservation was for a king, I showed her the screenshot I had for my reservation and she responded me, that she didn't know why I had something different than she had, (so like I was going to enter their page and change it) and plus the king bed was “expensier “ than the room I wanted, I did understand that, and I saw that during reservation, but me and my companion needed a 2 beds, plus she stated that I paid less than the cost of the 2 beds for that day, I mean if I reserved thru their official page, I don have any saying of the increases or decreases of the cost per night at their hotel, like I was a second class customer because I paid less, that's so rude of her saying that directly to us, like nothing. Mara needs a lot of training, Mara needs to understand that if you reserve a room with certain characteristics it's because you want and need that, that's why I made the reservation prior arrival to ensure my room, which she denied to us. I was really tired, and I just took whichever Mara decided to give us, even thou we knew that she had 2 beds room available, but apparently not for us. Please train Mara. Won't be back again, i have stayed at best western before but never encounter any front desk personnel to treat us like Mara.

Tina M, Guest Relations Manager at Best Western Plus Denver-Stapleton Hotel, responded to this review
Dear Valued Guest, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings were not addressed in a professional manner. We do not tolerate such kind of behavior from any of our staff and management. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodation. Please rest assured that we are taking the appropriate measures to address the issue and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. I hope you will forgive for the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

The good: The hotel was inexpensive and has been somewhat recently remodeled. The fitness center had 3 treadmills, an elliptical and sufficient space and weights to get in a workout. It was quiet The bad: Housekeeping appears to be almost non-existent. I stayed 3 nights and my room was never serviced. I had to go down to the front desk on the second night to get more towels. The workout room did not have any towels. The trash can by the elevator was overflowing the second morning and still when I came back that night. I only had the free breakfast the first morning and I had just the bacon and eggs - mediocre, ate elsewhere the other mornings. There was no coffee the entire time I was eating. They had one carafe of regular coffee which was empty, the lady working the breakfast area took it in back and it never reappeared while I was there. There was some kind of lid to a dish on the floor of the first floor hallway back to the fitness center/pool that was there my entire stay that no one felt the need to pick up. Also, my room overlooked the parking lot and there was a bright street light. The room did not have blackout curtains, just a screen-like shade. I had to stack pillows on the bed to create a wall to block it out.

Your room won't be cleaned unless you spend at least 2 nights and then you have to request it. There is a card in the room about towels on the floor vs hanging them up to re-use. Hang them cuz they won't be in to clean.

Hotel could use improvements. While the lobby looks shiny and new, housekeeping has a lot to be desired. Floors in hallways need to be mopped and vacuumed. The door in my room had potato chip crumbs that hadn't been cleansed up. Pillows in bed were all the same making it hard to seep for those that can't sleep on thick foam pillows. No towels or wipes in the workout room and no garbage in the bathroom in the workout room. The hotel is in the middle of industrial buildings so if you don't have a car you will need to Uber to a restaurant for food.

Some of the front desk staff is very lazy as today I as to have my room clean and still not clean I go down to the front and the girls that working the front desk is on a personal phone call I stand for almost 10 min and walk away.For the money we pay here we should be treat this way it a nice hotel but the staff need to be retained about customers service. The spend more time trying to get out of work them doing there job.the time is 4.08 PM and no one answering the phone down stair.

Overall, a pleasant stay. Staff was friendly, check-in efficient, room was clean and had ample space, linens clean and comfortable, comfortable bed, typical motel breakfast. Location is right off I-70 and near the bustling Northfield area with lots of shops, eating places, Bass Pro Shops, etc. Only drawback is it's kind of hidden, and my GPS tried to take me somewhere else…we ignored it because by then we could see where we were going, but just be forewarned on that. Despite being right by the interstate, it was surprisingly quiet – maybe because the loud a/c unit provided more than ample white noise and blocked outside noise. The facility is undergoing renovation, and has a very contemporary feel to it. Room décor is very modern style. The floor is wood-look quarry tile, which was surprising since most motel rooms are carpeted, but in thinking about it, that's probably far more sanitary than carpet. I don't know if the renovations are incomplete, or poorly done, but there were a number of workmanship issues – paint drips on floor, paint that didn't cover, missing trim pieces around sprinkler heads and such. Those didn't really detract from our stay, but didn't reflect a great deal of care by whomever did the work. Outside the facility is a mess, which may be part of the pending renovation work, but the pool needs serious help (and is not currently in use), new sod that is dead, cleanup work needed, etc. Hopefully that's coming. Only other negative was the view out the window leaves a lot to be desired – our window looked out at a nasty empty pool with peeling paint, algae, and trash in it, and (this part isn't the motel's fault), what appears to be a highway department storage area full of industrial stuff. But despite those drawbacks, we got a nice rest in a clean and comfortable bed, which was what we were here for.