Best Western Plus The Croft Hotel,  Darlington

4.0/5  - basé sur 401 notations.
Croft-on-Tees, DL2 2ST, Darlington, Great Britain - Ver el mapa
+44 01325 720319 +44 01325 721252

Su destino

Sus fechas

Su habitación

> Habitación 1

1 adulto

 

Los puntos fuertes del hotel

  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
Calificación de los huéspedes TripAdvisor
Sobre 403 opiniones de huéspedes
Ver otros comentarios >>
Galería de imágenes :
El Best Western Plus® The Croft Hotel ofrece un acogedor espacio de alojamiento en las proximidades de Darlington. Este hotel goza también de una excelente ubicación para explorar Richmondshire y los alrededores, como por ejemplo el fabuloso campo de golf en Rockliffe Hall & The Croft Circuit. Nuestras habitaciones están decoradas con mobiliario de primera calidad, lo que garantiza a los viajeros una elegante y relajante estancia. Nuestro hotel cuenta con una gran variedad de habitaciones ejecutivas con decoración tradicional, ofreciendo también una selección de modernas habitaciones con una exclusiva y elegante decoración. Con fácil acceso a las carreteras A1 y a19, nuestro hotel proporciona el espacio idóneo para reuniones de negocios, lanzamientos de productos, seminarios o conferencias con un máximo de 200 personas.

Ver tarifas y disponibilidad

 
Habitación 1

Opinión de nuestros clientes


en asociación contrip advisor img
Basado en la opinión de 403 huéspedes
Certificate of Excellence
 
NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
179
Muy bueno
 
106
Bueno
 
60
Mediocre
 
32
Horrible
 
26
Con amigos Con amigos 55
De negocios De negocios 58
En familia En familia 75
En pareja En pareja 172
En solitario En solitario 12
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio
Best Western Plus The Croft Hotel,Darlington
  • 1
    « Disgusting »

    Hi I decided to take my wife to Croft Hotel for our wedding anniversary and booked the bridal suite. So we arrived 30 mins early before check in not expecting to be able to check in at all. We walked to reception where a guy was sitting behind the counter. He didn't say hello or welcome to Croft Hotel he just said are you checking in ? We replied yes....... the answer was No chance!!! We were full last night so if can have a seat in the bar. We thought yeah fine but a bit abrupt. So we left it until 2:30 which was check in time and again we were told no it's not ready it will be another 20 mins...... when I questioned this and that we have paid for the room from 2:30 we kept getting the same excuses that they had been busy the night before. Whilst this discussion was taking place at reception the Manager was sat right next to this rude receptionist and not once did he raise his head to intervene. We were offered a free drink and we sat back down. An hour later we were finally given the key to our room. We went to the door but to our frustration the key card had not been programmed.!!!! While we were stood outside the room we noticed two huge spiders sitting on cobwebs above the door which was quite funny as we were now thinking we were in Fauly Towers but not very nice really. So we get into the room to find it freezing cold so we switched the radiator on which didn't work. My wife went to run a bath in the lovely double bath but the water was barely tepid and useless as a bath. We called reception who brought down a plug in heater and told us they had switched the hot water on lol. As my wife lay in the now warm bath shouted for me to point out the HUGE SQUASHED SPIDER on the window surround above the bath. Needless to say she got out quickly. As the room is the bridal suite it has a lovely upstairs area for brides to get prepared. Unfortunately the sliding doors were hanging off their hinges and leaning against the wall but what was absolutely disgusting was the bridal nail bar in the room that was still full of someone's old fingernails. Honestly I could go one and one but I think you get the picture. It's such a shame as this Hotel has clearly had a lot of money spent inside as the decor is very nice but it is just not very clean and one or two staff members need to remember that customers are the lifeblood of their business. My advice DONT WASTE YOUR MONEY. Such a shame it could be very nice.

    1
    « Sunday lunch »

    Very average, watery gravy. Asked for veggie spring roles for a starter and got duck spring roles instead. I normally would of said something as mistakes do happen but the moment I walked in restaurant I felt uncomfortable, and not treated as a paying customer. Honestly I wish I walked straight out.

    4
    « A nice escape »

    Renovated since my last visit but still retains a certain charm - the staff are still friendly and efficient- well equipped rooms . Outside a very old bridge with views down the Tees and a historic church

    4
    « Lovely refurb »

    The decor is really nicely done so unusual.sofas in the bar area quite a spacious area .it was very quiet but I'm sure it will be busy on an evening ,large dining areas more than one area to have food all lovely decor.The ladies toilets were very posh with lovely lamps ,nice building and a really nice old church next to the hotel .parking behind the hotel and outside seating at the front.i can't comment on the food as we only had a drink

    5
    « Very pleased with my stay ! »

    I was visiting friends in Darlington and decided to book at the Croft. I was not disappointed. The journey to Darlington was easy and I appreciated walking over the bridge, looking at the River Tees. I had a refurbished room which was fantastic. All fixtures and fittings were of a high quality. Parking was easy. There were one or two problems but they were quickly dealt with. Breakfast was a self service buffet but the cooked option was waitress served. Do be aware that the road outside is busy although I did not find the noise too intrusive. I would stay here again !

    5
    « DAUGHTERS WEDDING, EXCELLENT HOTEL & AMAZING STAFF »

    We stayed here for 2 nights for my daughters Wedding. From start to finish the staff here were brilliant. The breakfast, the wedding food for the day and evening was excellent. Ian who looked after the wedding schedule etc. for my daughter kept everything running smoothly. The whole day was perfect in every way. Thank you so much to all the staff !!

    4
    « A treat to stay in »

    A very pleasant stay in what appears to be a recently refurbished hotel, with lovely decor. clean and tidy, good food, warm and welcoming - Would stay again. On a busy road, but windows keep out most of noise... most staff great, but Nathan Longthorne (manager) keep an eye on breakfast waiting staff, one of wich soured our experiance on one of the days. Minor observation for manager - room 2 electrical box hummed at night and shower tray, lovely as it was, may have had a leak

    5
    « Tracy overton »

    We stayed here with friends it was a special offer we got b&b dinner and a bottle of wine per couple all for 39.50 each fantastic , my husband has a bad back it wasn't a problem they put us on the ground floor in a upgraded room .Ian the bar manager and claire on reception are a credit to the hotel nothing was a problem , the food was lovely on the night , only down side was breakfast waited a long time not really anyone around to clear tables and look after you.overall the hotel is great value for money nice relaxing night away with friends. We will definitely be back .

    4
    « Birthday meal and stay »

    Got a really good deal , room , 2 course dinner , wine and breakfast - 6 of us stayed and went into Darlington town for drinks after the meal . Hotel was nice and clean food was good better than we expected with a steak option included in the price - the staff were friendly except for the breakfast waiter but maybe he was just tired . Would stay again and recommend !

    4
    « Very nice and great food. »

    Room was very comfortable and clean. Staff were very friendly and helpful. It's a bit out the way from the town centre but all round a decent place to stay. Only slight issue is that there is no sky sports in the bar.

  • 5
    « Great stopover, not far from A1 »

    My husband and I had a one night stop here on our way to Scotland. The room was much bigger than we'd expected, with great shower and comfy, large bed. We had dinner as well as breakfast and both were very good. The staff were helpful and friendly. All in all a hotel we'd consider again if we travel 'up north' !.

    5
    « Really enjoyed my stay »

    Nice hotel, brilliant staff, couldn't fault them. The evening meal was excellent, and very good value, the bonus was that the bar stocked a good range of gins! This is my second review, predictive text changed gins to guns in the last one!!

    5
    « First visit »

    They say don't judge a book by its cover this applies to this hotel pulled up at the front entrance which faces the road weather beaten at first sight went to car park at rear what a difference great car park great entrance walked in what a surprise we got so modern and very welcoming good experience checking in could not have been more helpful we were on the second floor as this is a grade two listed building they can't fit a lift so if you have difficulty walking ask for a ground or lower floor got to our room which we thought was very good large television which makes a change bathroom looked newly refurbished fantastic shower went down for evening meal our deal included bottle of wine which was very good ordered the lamb leg joint perfectly cooked as was the soup I started with the staff were exceptional the restaurant manager Ian goes above and beyond could not do enough for everyone in the restaurant we were there for two nights the second meal was as perfect as the first must have good chef as everything cooked to perfection great breakfast as well we will be returning if you have as good visit as we had you will be satisfied

    4
    « Good »

    Stayed here one night on Wednesday 28 March 2018. We got room 2, which was fine, although it only had a shower, albeit a very good one. We didn't ask for room with bath as only staying one night. Bathroom generally good, but loo roll quite a distance from actual toilet bowl!! WiFi not strong in room, but noted it stronger elsewhere in hotel. Very comfortable bed, though TV at foot of bed a wee bit off putting. Cleanliness fine. Couple of minor niggles with food. When we had dinner, my food was fine, but the batter on my partner's fish was undercooked. Mentioned it to staff. At breakfast the next morning my partner's fried egg was very undercooked, and my scrambled eggs slightly undercooked. Rest of breakfast was fine. We would stay again, but would probably ask for a room with a bath. More relaxing at end of a long day.

    4
    « Lovely hotel »

    When we booked this hotel we thought the deal seemed to good to be true and was sure there would be a catch . We were checked in by s lovely chatty lady who arranged for our complimentary bottle of wine to be delivered to our room . The room was lovely and comfortable only small criticism was that the tv stand at the end of the bed with a large tv nearly got knocked over due to my husband being tall and kicking the stand when he turned over in bed so could be moved further away from the end Iv the bed . Also the loo roll holder is quite a distance away from the loo in the room we stayed in The food at dinner and breakfast was lovely and well presented. We did chuckle as the staff in the kitchen obviously are oblivious to the fact that the people in the restaurant can hear every word they say or sing when it's not busy . All in all we loved this hotel and would stay again . Excellent value for money and I have already recommended it to friends

    5
    « A Delightful Stay at the Croft »

    When you're offered a hotel a budgetary rates, you set your expectations accordingly. How surprised was I to see the room I had was more akin to one three times the price... From the rooms to the restaurant the hotel is a delight. As I'd expect from the location, all the staff are polite and charming; they can't do enough to make your stay a real pleasure. I will most definitely return to the Croft Hotel

    4
    « Friendly, comfy, and worth a short break stop. »

    Telling your friends that you're going to Darlington might raise an eyebrow or two. Yet 5 miles south of the historical market town is a string of villages along the river Tees. Croft-on-Tees is the tiniest of these, a mere crossing of the river, a clump of houses, a church, and a fabulous looking former coaching inn; The Croft Hotel. Recently updated to a very nice standard, it offers a bar, restaurant, and 24 lovely bedrooms. A hiccup whilst we waited at reception for a few minutes was washed away by a very friendly and helpful member of staff, even though she couldn't book us in, she did find the right person. The room we booked was quite big, very clean, and very comfy. The king sized bed had a revolving tv at the end of it, the tub chair could be used for many hours if required, and the bathroom had a walk in shower with a welcoming waterfall shower head. After a long night's sleep, breakfast was a choice of croissants and pain au raisons, yoghurts, about 5 or six fruit juices, jugs of milk, individual boxes of cereals, and a further menu card with a range of choices of cooked options from full English through salmon, etc. Served with a friendly smile, and delicious, it was a great way to start a busy day. We had an evening meal, as it was Sunday and all the other local pubs had closed their kitchens early. There was a pleasant choice 1, 2, or 3 courses, with between 3 to 5 choices of each course, and all for a very reasonable price. Drinks were also very reasonable, with some unusual choices of wines, which was worth the try. The price, using their Winter deal, was excellent, comparable to a Travelodge price, not a very nice quality hotel, so if you can, grab the bargain and it will be great. So, why only 4 out of 5. There was the wait and hiccup when booking in, and the hotel is mainly used by business people, so they do have some tiny niggly processes, e.g. only 1 pack of biscuits in the room. This might seem picky, but as I can't give them 4.5 out of 5, I had to drop it down that bit more. Finally, and the big test questions are would we go back, and would we recommend this place? Being honest, and very selfishly, we're tempted to not recommend it as it only has 24 fabulous bedrooms, and we don't want it to be fully booked next time we go! The local area is full of history, beauty, and fun, and this place is a great place to use as a base. Enjoy, but take your own biscuits :-)

    4
    « Overnight Stay after Funeral »

    Most impressed when we walked in done out in a great modern taste. The room was of a good size and again pleasently decorated and the tile bathroom was fab. The young lady on reception was very friendly and turned out she was also working the bar later and in restaurant. We only had a main course each but both were excellent. My partner had the Croft burger which was fresh and done just right but on the large side. I had the Mongolia pulled Lamb Pitta bread again excellent. This was a great choice done at the last minute. Would recommend without any hesitation.

    5
    « Absolutely stunning hotel and brilliant staff! »

    Me and my partner stayed here for a date night. We had amazing food from a menu with plenty of fab choices. We then sat in the bar area and had drinks where the atmosphere was lovely with music on in the background and plenty of quirky details around the hotel itself. We then stayed in a suite, which was again amazing, with lots of room, and beautiful decor, and not forgetting the huge bath tub! And the breakfast were lovely! Overall the hotel was fabulous and all the hotel staff were friendly and helpful. We have even booked our wedding here for May 2019!

    3
    « From poor to good in 4 nights. »

    Our visit started badly when we waited 15 minutes at reception on arrival and then found that our booking via Best Western was unknown to the hotel! They did find us a room though. The hotel has recently been refurbished to a high standard, our room was large, clean, comfortable with a good shower room. It was let down by the staffing during the first part of our stay but improved by the time we left.

  • 5
    « Another great stay at this hotel »

    I've stayed here on three separate occasions and all of them have been great. The food has been excellent and the service attentive. I've stayed at many hotels and this is one of the few that can provide my breakfast bacon and scrambled eggs exactly right (bacon crispy and scrambled eggs creamy). The bathroom was very clean, roomy and well lit; the bed was comfortable. The staff in reception welcoming. As near as possible to coming home as you can get. Marvellous value. Will be staying again.

    2
    « Expected more... »

    Nicely appointed rooms and public areas let down by a very poor dining experience. 45 minute wait for our starters is excessive for a chicken salad and a baked Camembert! The main course was a further 30 minute wait and the dessert another 30 minutes. Food was average at best. Poor service added to the disappointment. The following morning the breakfast was ok but wasn't hot, as if it had been stood for a while before being served. Definitely room for improvement. We have since cancelled an existing booking after this visit.

    5
    « Comfortable Stay, Super Friendly Team »

    I stayed at the hotel for one night, on a business trip. The room was really comfortable, a good size and very modern. The food in the restaurant was great quality (Burger recommended). Staff members were extremely friendly during my stay, which I deem so important. My only grumble would be about Wi-Fi and the connection in my room, it kept dropping in and out for me, and it was quite a weak connection.

    4
    « Overnight stay »

    Stayed on a room only basis, couldn't be faulted. Large comfy bed, nice big shower. Extra milk and tea provided when asked. Rooms can be a little on the cool side if you end up with a big window due to the age of the building and original Windows which can be a bit draughty. We were at a private party up at Rockcliffe Hall so this was a far more economical stay just a few minutes drive / £8 taxi ride away.

    1
    « Wedding night from HELL »

    Wouldn't recommend ever !! We booked the honeymoon suite after our wedding. We've never been let down so much ?? They ruined our wonderful day... We we're sent down a dark corridor to a cold room ... no nice touches like wine or flowers. The jacuzzi bath ran cold a member of staff came and said the tap was temperamental !! The blinds in the bathroom weren't wide enough and the room was ground level onto the car park It was valentines night and they refused us to be able to sit in the restaurant. The food (starters) was cold the staff were disgraceful and inconsiderate. We were frustrated angry and upset they didn't care at all. We ended up getting a taxi home without unpacking still in my wedding dress and not staying..... We would never return

    3
    « if you need wifi in the room no good here »

    stayed at this hotel for 2 nights in january , its a very nice hotel and very good value apart from the wifi in the room, ours was none existent, if you wanted wifi you would have to go to the commual area where the tv and restaurant are on the ground floor, i did complain but they couldnt do anything about it i was told. spoiled the stay for us. but i would stay again if they sort that one thing that let it down for us. staff were really nice especially the breakfast lady.

    5
    « Great place to stay with friendly staff »

    Stayed here for one night on business, the room which looked like it had recently been revamped was excellent, I couldn't find a fault with the room, staff, hotel, or food. I'll definitely be stopping here again when in the area on business.

    5
    « Surprisingly luxurious hotel. »

    Great staff, excellent breakfast - order cooked from a menu which is fabulous as well as cold items. Lovely spacious room with large power shower. Nice range of areas to sit near bar, near TV or quiet places.

    3
    « Much promise but let down by poor food. »

    The Hotel owners have obviously invested in the building in recent years but not much thought has been given to the entrance area. As you walk in the first thing you see is the bar. Reception is hidden round a corner. The most obvious thing was that there was no one doing "Front of House" greeting guests.. that set the tone for the rest of our stay.The room we had was spacious comfortable and warm. Bathroom was clean and modern thought the shower selector for rainfall/handheld was broken. As we arrived on a Sunday we decided to avail of Sunday lunch. a VERY average meal..the worst mash I've ever eaten.based on this we decided not to try the evening meal, but just the breakfasts we had paid for. Sadly again this was disappointing.The hollandaise sauce for the eggs benedict was truly awful.. Decaf coffee was instant (there's a nice coffee machine in the bar 20 ft away which seemed not to be in use in the morning ). The full English was better but beans had been microwaved to death. This place has much potential but was let down by lack of management/service style and above all poorly prepared food. Needs a new chef, and a manager with some vision. My feelings about the food were confirmed by some local residents who had heard similar stories.

    4
    « Very nice short stay »

    Stayed here for one night with my son. Booked day before. Receptionist really helpful and friendly. Arrived early evening and room - no 6 - was ready for us. Nice, clean and warm. Decor is excellent throughout the hotel. Bed was comfy and everything expected was in the room....tea, coffee, hairdryer, ironing board etc. Room 6 overlooked the main road which wasn't overly busy and didn't impact our nights sleep, but I'm sure it would not be for everyone. Maybe investing in good double glazing might be a consideration. We had dinner and breakfast in the hotel. Food was great and plentiful. Waiting staff all friendly and couldn't have been more helpful.....despite being very busy. Overall, I'd thoroughly recommend this hotel. Thank you for a great visit.

  • 3
    « winter break »

    stayed here for 4 nights in upgraded room which was lovely ,first night asked reception the meal times was told there would be a party of 10 at 5-30 so I booked meal for 6-30 come 6-45 still no table available and was told reception should not have booked us for 6-30 the party of ten were still at table when we told the waiter my wife is diabetic we got a table at 7-15service between courses was not good only 2 of a staff and it was not really busy.second night not much better 3 of staff. on last night of stay was valentines day we ordered steak one medium one well done the medium arrived under cooked we ordered an intermediate of melon it never arrived chips overcooked think they should change the oil ..cant fault the staff but there is something missing here small touch that could make this place so much better have staye d in a few best westerns before with no problems

    3
    « Sunday lunch »

    Visited for Sunday lunch for the first time since the most recent refurbishment. The food was pretty average and not huge portions but it is reasonably priced and the pudding (apple crumble tart) was very good. You can ask for children's portions of all main courses and they were happy to provide any extras or substitutions.

    5
    « Relaxing stay »

    Arrived at The Croft Hotel at 1-15 and told our room was ready. The room we were allocated was lovely but it was at the top up some extra small stairs which proved a bit to much for my husband's arthritis. James (I think that was his name)on reception and a member of the housekeeping staff couldn't have been more helpful and we were given a room on the first floor which was larger and also lovely. The food was amazing but the second night was a better and more extensive menu than the first night,staff were excellent but a bit thin on the ground.. The downstairs areas were cold as log burners weren't lit on both days we were there but upstairs was lovely and warm. Wifi was a bit hit and miss. We would definitely return to the Croft.

    4
    « good place to stay »

    very friendly hotel, excellent value. I only stayed one night on business but found the staff very helpful, and the hotel well finished. Only slight downside was the time it took to produce breakfast (over 1/2 hr) but probably just one of those days. Otherwise excellent stay and good value

    5
    « Excellent Staff »

    Lovely hotel with excellent, attentive staff. Large, clean room with comfy bed and superb shower. Enjoyable evening meal and good choice at breakfast. Will no doubt stay there again when we return to the area as easy access to Darlington, Richmond, Tees Valley, Swale Valley.

    1
    « Contractor »

    Wasn't impressed with my £19 sirloin steak so mentioned my grievance with some gangly figure called Ian who should never be in culinary environment as he was so disrespectful and unsympathetic to my dissatisfaction of my recently ordered meal. In other words I will refane from eating here as attention to customer satisfaction doesn't exist and I have the power to take my £ elsewhere.

    4
    « Well impressed »

    We had the bridal suite and we where very impressed .The bed was really comfortable televisin at the end of the bed the double jacuzzi bath was Devine . A spiral stair case up to the upper floor with a small lounge area with television , nail bar and salon type hair washing facilities all beautifully presented . Their where a couple of tiny negatives some of the walls need a touch up and the blind in the bathroom needs to be changed for a new one ,maybe two packs of biscuits in the welcome tea and coffee pack. We had a three course meal starter pate very nicely presented and tasty . We had the steak for our main course which again was very nice the only slight complaint we could have was we asked for the steaks to be rare and they came cooked to a medium but still nice and tasty . For sweet I opted for the baked cheese cake which I would highly recommend, my wife had the chocolate fudge brownie which she raved that this was an excellent brownie. We had drinks in front of a lovely log burner in a really pleasant lounge area . Ian works very hard and is a credit i am sure he would have given extra biscuits in the room if we had asked. I would highly recommend giving this hotel a try . Well done Ian and staff we totally enjoyed our stay.

    4
    « Weekend stop over for a event at croft race cicuit »

    Nice clean well decorated rooms. Massive shower! A little tight on teas and coffee in the rooms. Good food at reasonable prices but limited bar as I drink real ale. Beer was off on first night but rectified on second. Would use again no problem ??

    5
    « Genuinely positively suprised »

    Bearing in mind I had a meeting at a hotel 1/2 mile away that quoted £265 I was dubious when I got a rate of £50 at the Croft. How positive the experience was from start to finish Booking easy Checking easy Room excellent Bathroom excellent I would recommend this to anyone it was great value and great quality well done to the team too as they were positive and couldn't do enough to help 10/10

    5
    « Wonderful stay »

    Stayed for one night bed breakfast and evening meal and can't fault this place. Staff were very friendly, smart and efficient. The room (24) on the ground floor was immaculate with a beautiful bathroom and very comfortable bed. The hotel itself is very cosy with a real log fire in the bar/lounge. Don't really know why people are so keen to pul this place bits as the prices are extremely competitive. If you want to pay £300 a night then go to Rockliffe Hall. From a couple who have travelled the world, we have no complaints whatsoever.

  • 2
    « A bit of a let down »

    My wife and I stayed here as we were eating at a local restaurant and both wanted a drink, so stayed at the Croft Hotel overnight. Our room was ok, quite spacious and quiet, but was a bit cold and bleak, although the bathroom was very good, nice and modern. The hotel itself though was very poor. From reception staff to bar staff the service was very poor indeed, poor attitude, everything an effort and even scruffily dressed. We waited at reception for 10 minutes to check in, simply because no staff were on hand, and when they did arrive it was as if we had disturbed them somehow!! The hotel is outdated and in desperate need of a refurbishment too, tired and dreary, we will not go back

    3
    « A few improvement needed »

    The hotel appears quite decent at first, however once you scratch the surface it really does need a few improvements, which appear the hotel are working on as the communal areas appear to have beed over hauled. The rooms are conformable but the paint is pealing off the walls in places and the windows are falling apart. There is no air con in the room and you can't open the window at all so I imagine it's not a nice place to stay in the summer, I do like fresh air in the room in the morning. I filled in the breakfast card and hung it on my door about 8pm and it wasn't collected, I did just go downstairs but what's the point in offering the service if nobody bothers with it.

    5
    « Christmas Day Lunch »

    After many years of cooking Christmas Day lunch, and now that my husband and I are retired, we treat ourselves to eating out. This year we decided to book The Croft Hotel as we haven't been there for a while and it's just a few miles from home. We were really impressed with the service we received, the staff were so pleasant and attentive for the duration of our stay. The meal itself was delicious with generous helpings. The atmosphere was perfect for us, not too crowded, not too noisy and with background music to our taste. We will certainly be recommending to friends and we will return!

    2
    « Caveat emptor »

    The Croft is promoted as a function venue but guests are tolerated. It is a good idea to enquire if there is anything on when booking especially if you appear to be getting a very good rate. Nobody is going to volunteer the information and noise could be an issue. On my most recent visit, noise in the room had peaked at 94db by 22.30hrs and averaged 73db over the evening, albeit on an uncalibrated phone app. To put that in perspective, individual drum beats which severely rattled the window in its frame registered at around 60db. The vocalist and certain guitar chords resonated with the central heating radiator and associated plumbing causing them to reverberate along with the music and bathroom floor. To be fair the music, the live band having given way to a disco at some point in the evening, stopped at midnight sharp leaving the guests to wend their way and generally settle down. The lack of a window catch or sash chords perhaps facilitated the window vibrations and at least there was a block of wood to prop the window open if you wanted ventilation. The house keeping was tolerable, there was a biscuit to share along with a coffee. The usual toiletries were in evidence with exactly two tissues in the box but the shampoo bottle was empty. The shower fills the tray faster than the drain can cope so watch out for flooding. Top tip, if you book and pay online be sure to print and carry your receipt. Twice in the last twelve months the pre-paid room has appeared on the bill at checkout.

    5
    « New year eve ???? »

    Fantastic NYE at the croft hotel! We really enjoyed our stay. Lovely friendly hotel! Food lovely! Lovely staff! Great manager Ian! Michael Jackson tribute was great! Music was great! Thanks to the croft hotel we had a fantastic night! ????

    5
    « Short Break »

    We stopped at this hotel, on way to visit family in the south. This hotel is in a small village, very close to a bridge crossing the Tees. Parking was outside the front next to the main road and I think it had parking at the rear. First impressions was that the decor was to a high standard, and looked very fresh. This continued in our room which was twin bedded. The bathroom was modern with a walk in shower. The beds were comfortable and everything was clean to a high standard. At the time of visiting, there was some changes being made to the kitchen staff, therefore a limited menu was available. We eat there two night, different menu each night. Choices were ok, the food ordered was reasonably priced, well presented and tasty. We eat in a bistro style restaurant. The serving staff, were pleasant and helpful. The only complaint was the our heating in our room seemed to be uncontrollable, very warm no matter the thermostat setting. The room window could not be opened, appeared painted shut which did not help. We reported this on checking out.

    3
    « The ?canny?Croft. »

    We stayed here (The Croft)x2nights while attending a wedding at the 5??Rockliffe. I would say, that the Croft gets a lot of trade from people attending weddings etc at the Rockliffe but can't afford the just ridiculous, unbelievable jaw dropping rates. The Croft is very easy to find and within easy reach of Darlington by car or bus etc. First impressions are very pleasing tho close to the busy A167. Ample free parking front and rear. At reception on the 21st Dec around 14.30 we checked in. Now, when you are greeted for the first time as a paying guest, as a receptionist you should get up out of your seat and greet guests in a welcoming manner. Not make a phone call and keep guests waiting. Offer to help with bags or even get the door?? Not remain seated while holding head up on your elbow. The room 22 is a bit on the small side and cramped, although in room we had fridge, safe, iron and excellent flat screen large tv??Room was clean and nicely prepared for guests. However, window is not double glazed and road traffic noise was quite loud. Mildew and condensation (see photo) unacceptable for guests and could be unhealthy? Shower room cramped but well lit. To manager, floor tiles are broke/loose and noisy. Shower is powerful but does not drain away quickly enough, needs sorting. Also, one biscuit, one cocoa?? It's a bit mean???? Breakfast: Dec 22nd how not to do breakfast!! ???? we were greeted by a young man heavily tattooed, now not offensive to us, I put it here so management can identify said person. Asked our room number if we needed tea/coffee ,he walked off??? On our table, no napkins, no sugar, no butter, no tablecloth, no milk and mix match of crockery. We thought we'd sat a already used table, but NO they were all badly laid???? Young man reappeared with coffee and took our order for cooked breakfast. We thought he would noticed lack of sugar etc, no, no chance? I got up and asked for it? Oh my god! Cooked breakfast!! Absolute garbage! Over cooked, extremely greasy, and barely warm?? I left it! Only fit for the bin and probably, I hope where it ended up. My wife asked for well done scrambled eggs, blimey at one point the eggs must have took fire! Black, greasy, inedible ???????? We had cereals, played it safe. We were never asked if all was ok because chef and tattooed young man were to busy sat warming there backsides and stocking the fire with logs in bar area, while scanning their mobiles seated in guest area!!? To management, correct me if I'm wrong? Is it Best Western PLUS? Policy for staff to sit in guest area in work/kitchen overalls while paying guests are being ignored? Unbelievable and rude! 2nd night we were woke at 2am by a female screaming and using the worst colourful language you could ever come across. In a very nearby room a couple were having an almighty domestic? When it sounded like the room was being trashed, we alerted reception! To be fair, who ever came to sort out the domestic, did so, promptly, professionally and in the appropriate manner??well done, our biggest thanks to you?? Breakfast: Dec 23rd. Oh my god........ what a difference! A very pleasant older lady who couldn't do enough. Pleasant, courteous and efficient. Tables were set to high standard with all the breakfast items you would need??croissants, pastry's, even toast. We did not order cooked breakfast for fear of the worst! Big thanks to the very nice lady who served us. Checkout, again , don't bother to get up, don't bother to ask if we enjoyed our stay, infact DON'T bother! To management: 1: receptionists need more training. 2: some staff are carrying others. 3: staff should never sit in bar area in overalls while guests are present. 4: get rid of chef who did breakfasts 22nd Dec. 5: we require a refund for the appalling breakfast 22nd!...... no chance! To sum up. I would not return and not recommend, hotel lacks commitment, professionalism and basic do's and don't ?s. My advice, pay the ridiculously high prices at the ??????????Rockliffe.

    1
    « Awful food. »

    What on earth has happened to the food, we have been regular sunday lunch visitors for the past year, never again, this has gone from one of the best to one of the worst, it was hardly busy in the first place but the wait was on the annoying side, then when the food came it was the polar opposite to our previous visits. School dinner with watery gravy is the best way I can describe it. I can only presume the previous chef has gone. I would chuck him a few quid and get him back.

    5
    « Hidden Gem »

    Stayed here in August and can't wait to return! Hidden Gem in Darlington only a 10 minute taxi from the City centre. The hotel was warm and friendly with great decor. Amazing food & huge portions! Definitely recommend having the Sunday lunch if you can, it's delicious. Bedroom was clean, spacious and modern. Onsite Gym has everything you need whilst away for a short stay and to top it off the staff couldn't do enough for us. Couldn't recommend this place enough! Special thank you to Nathan the General Manager for making our stay so special.

    5
    « wedding »

    Cant thank the staff at the croft for making our one night stay enjoyable the rooms were lovely and the breakfast was excellent thanks again to all the staff there would reccomend the Croft if it being a break or bussiness

  • 3
    « Very nice food »

    Visited 3 or 4 times over the last few years because the food has always been great, with a good busy atmosphere for sunday lunch, the old manager a very well spoken slim gentleman in a suit must havd moved on and now I think they just rely on a barman and the young girls to run things and it all seemed a bit haphazard and after waiting over 40 mins for food we decided to go elsewhere, which is a shame. With the right people in charge this place could be a goldmine. Not sure if they do weddings but it would make a great location with the river Bridge under local church near by.

    4
    « Sunday Lunch »

    Eight of us went for Sunday lunch, the general feeling about the meal was mediocre ,the starters were just okay , the turkey and beef were okay, veg good and the gravy good. If going again I would miss the tarter, cold thin slice of quiche and a few rocket leaves did not float my boat and one lady counted four tiny pieces of smoked salmon in her starter , the soup was probably the best. The decor is lovely, the place is clean and the log fires are dreamy.

    4
    « Great Find »

    I needed somewhere to stay that was reasonably close to Teesside airport as I had a 6am flight the next day. Booked this hotel as a last minute decision. I was not disappointed. The staff were very good and helpful, the room was quite large with a king size bed and the bathroom looked new and very clean. I was impressed. The building is an old building and has a good mix of old and new. I did not eat at the restaurant hence I have only given 4 stars. I was picked up by a friend and we went to the Bay Horse in Hurworth Village close-by (very nice), but I did look inside the restaurant and it looked cosy, candle lit and appealing. I stay at a lot of hotels and this one offered the best value for money I've seen in a long time. I would certainly stay again and no doubt give it 5 stars.

    5
    « Excellent »

    Stayed here Friday night. Staff were lovely, especially girl behind bar and Ian on reception. They never stop but are still incredibly friendly. Couldn't obtain taxi so Ian offered to take us to our destination. What an amazing guy and an absolute credit to the hotel. Will definitely be staying again

    5
    « Perfect in every way ! »

    My son Lewis and now daughter in law Lyndsey held their wedding here on Saturday 21st October and we are all still talking about it. The hotel is the perfect wedding venue . The ceremony room, the bedrooms, table presentation, bedrooms, bar staff ... all wonderful. A special thank you to Ian who ensured all went to plan. His professional and friendly attitude was outstanding enabling everyone to relax and enjoy the day... nothing was any trouble , thank you so much Ian

    5
    « Date night »

    Amazing stay with food to die for and staff that were only more than happy to help. We stayed on a Thursday and the atmosphere was lovely; cosy and romantic. Nathan and his team are really friendly and I'd highly recommend staying at The Croft to any friends and family.

    4
    « QUIET BREAK »

    Had such a good meal the last time we visited this hotel, although not happy with the room decor and comfort, and seeing that it had been refurbished decided to take the wife for a couple of nights break. the hotel is ideally situated for shopping in Darlington,Northallerton and visiting the surrounding area like richmond or the North Yorkshire Moors. Check in was easy and directed to our room on ground floor. The room was spacious clean and the facilities as expected. Room could do with an openable window to allow condensation evacuation as windows in the morning inside we soaking, had left bathroom fan on to help clear it but did not work. Could not connect to WiFi,either on mobile or ipad in room but as not a problem to me did not bother to find out if there was a problem, did notice other guests using WiFi in bar area. Sat down for meal on Sunday night which was a set menu, no al a carte on Sundays but thoroughly enjoyed the starter, home made soup and the turkey meal finished with lemon tart. The wife had the pork and said was the best pork had for very long time. Could not fault the breakfast in the morning as I think we were the only guests in for it on the Monday, served piping hot to order and cooked to my liking, no runny egg or undercooked cold sausage, the wife had scrambled egg and I noticed it was cooked with fresh eggs and not powdered as is usual in a lot of hotels. The a la carte menu was a bit disappointing for me, not enough choice, but again the soup and mains we had were well cooked and we both enjoyed, the dessert, apple crumble was excellent but I think because there were only a few diners we were served all the apple crumble the chef had made, pity we could not eat it all because it was lovely. The prices for the meals and drink we found very reasonable, the staff very friendly and efficient. The only thing I found was the heating did not appear to be switched on as on entering our room it was chilly and radiator never got hot on two nights we stayed. may have been due to number of guests staying at time. Overall I would come back and stay again no problems and would recommend it. Did stay in Q Hotel in Leeds two weeks ago supposed to be 4 star but Croft better by 2 stars than that.

    5
    « Our son's wedding reception »

    Very special day for our new daughter in law Lisa and our son Lee. All their best-laid plans made possible by the manager Nathan. The dining area was splendidly set up. Excellent food served by friendly staff. Our room for the night was clean and a very comfortable bed, modern bathroom with walk-in shower. Vast choices for breakfast with endless tea or coffee. Big thank you to The Croft.

    5
    « Excellent food, hard-working & cheerful staff »

    We stayed at the Croft in a party of 22 for 2 nights, including dinner on both nights. The food was very good, the rooms big and clean. The staff worked so hard to make it a really nice stay. Ian and Diane deserve particular praise.

    1
    « No Wi-Fi »

    Arrived and got myself settled in my room within an hour I had left. No Wi-Fi in any if the rooms due to fault which I was advised by a member if the team had been problems for 2 weeks. Would have been better to have advised me during my check in to have saved me wasted time and effort. Wi-Fi in rooms a complete necessity for the business traveller.

  • 2
    « Hotel seems like an unfinished refurbishment project »

    There for a small reunion. Staff were friendly enough but not enough of them. Private room had a ceiling leek. Beef for the formal dinner was as tough as shoe leather with one of our group requesting a sharper knife as she could not cut through it. Breakfast on the final day completely under resourced yet should have known how many guests were staying.Rooms spacious enough but ours suffered by being to close to a noisy fan

    4
    « Re-visit after a few years! »

    Following the decline in the hotel restaurant awhile back we decided to stop going there. However, knowing it was now under new management and has now been refurbished we thought we would give it another try. We called in early yesterday (Wednesday) evening for a meal. Well, what a transformation to the interior, it certainly has come alive. It was warm, welcoming (thanks Kim), nicely furnished and clean toilets (gents). As for the food, it was excellent, you could not fault the portions, quality and quantity (if anything too much!). Cannot comment on desserts, not enough room to sample. As for the overall price, acceptable! We will return in the near future to sample their Sunday Lunch and take advantage of their loyalty card. Hopefully it could become a regular dining habit. If any criticism, the wooden dining tables appear to be tacky to touch and coasters would be good on the glass tables in lounge. That's it, see you again soon!

    3
    « Rooms good. Food......read on. »

    Arrived on a Friday evening after a five hour drive. It was 8.45 and we were told that there was a one hour wait for food. I had had a hospital procedure carried out on my eyes that afternoon and could not see well enough to eat a sit down meal. My request for a basic sandwich to eat before an early bed to rest my eyes was turned down flat. Turned out that the rest of the party never got their meal because the chefs finished before orders were completed. They had to get a take away pizza! Saturday night we booked the table earlier and everything was fine although a couple of meals had to be sent back. This was rectified with a change of order. The room we had was excellent. Clean and comfortable with lovely shower. Breakfast again was very good. I think the problem with this hotel is lack of staff on the restaurant front. If this was addressed I would consider staying here again.

    5
    « Overnight stay/ dinner with friends »

    A super overnight stay - the bed was very comfortable and the room was peaceful. Excellent powerful shower. We were meeting friends for dinner and hoped this would be good - it was superb! A range of starters, main courses and desserts were ordered and everyone was completely satisfied with their choice. Interesting choice of ingredients and beautifully presented. Highlight for me was the seafood linguine - absolutely delicious. Piping hot, the mussels were large, moist and tasty, the prawns and salmon perfectly cooked and the sauce was a dream! Staff were efficient, friendly and helpful throughout our stay. We would certainly stay here again if in the area.

    5
    « The perfect wedding »

    Well what can I say? I had my wedding at croft hotel yesterday and wow! Obviously being a bride I had my worries....what if this isn't right, what if this goes wrong. Nope the whole day was pretty god dam perfect. The staff worked so hard to create an amazing day for everyone and let us know what was going on every step of the way. Nathan did an amazing job organising the day and Ian was a superstar hopping from one task to the other! Couldn't have asked for better staff. The food was unbelievable and got everyone talking, rooms were spotless, everything was set out beautifully! I just want to say a massive thank you. You made me relax and enjoy my big day and we couldn't have asked for a better venue. Lyndsey Pearson (chandler)

    5
    « Beautiful hotel »

    Really good hotel , from the Decor , staff and the most comfortable beds yet. The staff were really helpful and friendly although were short at breakfast time . The poor girl that was on her own did really well . The food was good but the best of all were the bed it was SO comfy.

    2
    « Few Brownlee Points »

    Well it was a good choice to hold a wake for our cousin at the Croft Hotel And the staff were great - helpful, courteous and prompt to respond. The facility - the main function room was clean and tidy - although a tad clinical Food was provided for a hundred and the spread look very good - at first glance - and some bits were ok but as a general comment, management had made a fundamental mistake - they must have put it out early and failed to cover it. The upshot was that by the time we got to it the food was generally pretty dried out. This is a basic and unforgiveable management error - So for effort its 7 Brownlee points - for execution its a disappointing 3

    5
    « The Croft Hotel, Croft-on-Tees »

    The Croft Hotel My wife & I recently stayed at this delightful hotel. We were in fact attending a family wedding at the Rockcliffe Hall Golf & Spa Hotel. From booking the reservation at the Croft Hotel, until leaving was a pleasure. The staff were incredibly, we arrived approximately 11.30, our room was ready, really nice very spacious clean, the wow factor, could not fault it. The wedding was at 1.00, at Rockcliffe, what did the Croft Hotel do, only taxi us to the venue, unbelievably what a service. My special thanks go to Claire, who arranged our stay, & this lady started our day off perfectly. Nothing was a problem. More than 5 star service, that's for sure, we will certainly be going back to the Croft Hotel, furthermore, be telling friend & family about this remarkable Hotel. By the way the beds are very comfortable, & the breakfast was first class, fantastic. Thanks Claire & staff. Nick

    4
    « Very comfortable »

    Got a warm welcome as soon as I arrived, got checked in without any delays. Room was very clean and comfortable, good facilities too, tea/coffee, hairdryer, iron and board to name a few. Only down side for me was I couldn't get a very good phone signal. Breakfast was a great choice but service was a bit slow only 1 girl on to serve. Coffee was cold by the time the cooked breakfast came. Would definitely consider staying again.

    5
    « Sandra »

    Stayed here for one night before a family wedding. It was a wonderful place and the staff was very helpful. Used to stay there as a child when my grandparents worked there. It brought back a lot of memories. Keep up the awesome atmosphere and quality.

  • 5
    « High quality accommodation and friendly service »

    I booked the Croft as my normal Teesdale hotel was fully booked. Ian at reception was very friendly and welcoming and offered me one of the newly refurbished rooms. The king-size bed was comfortable, the tv was a good size and the bathroom was modern. Like many older hotels, the room wasn't overly endowed with electrical sockets but otherwise everything was perfect. It's a shame the hotel is off the beaten track despite the beauty of the local countryside. But that's the reason you can get top quality accommodation at a knock-down price.

    2
    « Disappointing meal in a dark room »

    I've eaten here before and enjoyed the meal but this time, oh dear! Waited well over half an hour for an overcooked lasagne (baked black on the base) with dried up garlic bread which was more like fried bread than a lovely moist piece of garlic bread. The chips were good though! I opted for the early bird meal - just got in in time but gosh, poor service and an uninspiring area to eat in - dark and dingy. For a hotel it wasn't what I would have hoped for. Shame the Comet wasn't serving food that evening!

    4
    « Croft Hotel stay »

    My 2 night stay was exceptionally good apart from the very slow service in the restaurant at dinner. breakfast was no problem. The room was of a very high standard and all the amenities including superb internet was most welcome.

    5
    « overnight stay »

    stayed here for a night on way home from morpeth- the hotel has just had a makeover our bedroom overlooked farm fields. the receptionist was very welcoming. we had our evening meal there and it was the best food we have had in ages. we had a little ait for the meal and had ordered a bottle of wine. When we checked out we were told the wine was on the house due to our wait at the mealtime !! Fantastic hotel/staff/and food top marks

    5
    « Well worth a visit »

    Just stayed at the croft for 2 nights attending a wedding at rockcliffe hall. Staff were very friendly, rooms were excellent and service good too. Nothing to much trouble when wanting something different to the menu. Food was very good and a fair price. Would definitely go back Thanks to all the staff who made our stay an enjoyable experience.

    5
    « Perfect stay »

    This was just somewhere to lay our heads as we had plans to attend a party at the otter and fish locally (which was superb). But after a very short discussion we have decided we will go back to enjoy everything the croft spa has to offer. Check in seamless! Bar lovely! Restaurant looked lovely! Sprawling staircase to first floor was impressive! Room modern, comfortable and very spacious Staff we encounter all friendly All in all we look forward to visiting again and would highly recommend x

    5
    « Sunday lunchl »

    Very good. Meat tender,succulent,veg good.A lot of ales empty,but what we're available acceptable.Possibly the best Sunday lunch in the Richmond area.Staff friendly and enthusiastic.Bill not as much as I expected.Will be back

    5
    « Sunday lunch »

    Lovely lunch great service. Would be good to have some background music on. Can't wait to visit again. Went for coffee a few weeks ago we were made very welcome and was very relaxing. Scones were freshly made and delicious.

    5
    « Lovely Stay »

    Really enjoyed our stay. Delicious meal and a newly renovated room. What more can you ask for. Oh yes very friendly staff. Lime, coconut and honey chicken skewers were delicious. Will certainly return.

    5
    « Excellent, Simply Excellent. »

    This hotel has recently been refurbished and the standard of work is superb. The rooms are a delight, the bathrooms are bright and fully equipped, the walk in shower a delight and the beds so comfortable. Breakfast was excellent - real squeezed Juices, a full English breakfast cooked to order and so hot it was steaming. Plenty of coffee and a wonderful attentive server as well as a great cook in the kitchen. If you need somewhere in croft to lay your head, look no further, this is all you will ever want

  • 5
    « Friendly and relaxing hotel... »

    Lovely 2 night stay at The Croft Hotel. The staff were friendly and helpful, rooms clean and comfortable, super breakfast and fabulous good value for money meals in the restaurant. Will definitely recommend it and will be staying again in the future.

    4
    « Lovely but ... »

    We stayed at The Croft on Friday 28th July for one night. Check in was quick, efficient and friendly. The lady explained breakfast options and confirmed our dinner reservation for later that night. She also mentioned they had a live singer on in the bar that night... We had booked a standard double room. The room was lovely, really spacious and immaculate as was the shower room. A large shower cubicle, no bath, but that was no issue for us. Water pressure was great and there was complimentary shampoo and body wash provided. Our room faced onto the road at the front of the hotel. Although the road seemed to be fairly busy there was minimal traffic noise. We ate in the restaurant, both having different starters and mains and all food was delicious. Huge portions sizes. For the 2 courses and 2 alcoholic drinks the bill came in at just over £45. Really good value for money. Our server, Ben, was friendly and the service was quick and efficient on a fairly busy night it seemed. We also had a few drinks in the bar £7.40 for a vodka coke and jd coke so again, good value in a hotel. After dinner and a few drinks we returned to our room. The singer had just started in the bar when we left and unfortunately I dont think it would have been any louder in the bar than it was in our room. We were in room 9 and it felt like the bass was reverberating through it and we could hear the singer word for word. While I appreciate many places have live entertainment on a weekend and you have to maybe expect a level of noise, this really was loud in our room. I think from the layout of the hotel the singer was directly under our room - perhaps some forewarning wouldn't go amiss to people having to suffer in this room if live entertainment is on. In all fairness it was only from around 8pm till 1030pm. Unfortunately this was a major downside to our stay as we had gone away for a very rare, quiet night away from a rowdy 5 year old at home... This bears no reflection on the hotel as everything was was great, it was just unfortunate we chose to stay on the night we did. We did sleep well after the singer had packed in for the night. The beds were comfortable and the hotel and surroundings were quiet. Can't comment on breakfast as we didn't choose to have it at the hotel. I would return and would recommend the hotel wholeheartedly, but maybe check beforehand there is not a singer on, especially if you are in room 9 .... :)

    2
    « First visit »

    Room loverly and bright , house keeping spot on could not fault how clean the room was. Bar area bright and modern, Food was loverly but a bit slow on serving , 45 mins wait only a few in ( did not see any function going on ). The only other down side is I'm a BESTWESTERN Member and I've had to telephone three times to get my points added , stayed at the being of the month and still not on, I feel another call having to be made !!!

    4
    « Afternoon Tea »

    We visited yesterday for afternoon tea. The staff were incredibly friendly and could not be faulted for their happy service. The afternoon tea itself was also lovely, and we really enjoyed it. The one downside to the afternoon tea was that there was only a choice of 3 sandwiches and often most places give 4. I would normally not complain about such a thing, but one of the sandwiches was salmon, which the majority of the party did not like and therefore did not eat. Of course we should have checked upon booking what the sandwiches are, but it would be a lot more helpful if your menu stated what sandwiches we would receive so a choice could be made beforehand to change this. I would suggest that if you only get three sandwiches, other filling choices may be a safer option? The only other thing I have to complain about is when we left we asked the staff to package up all the food we could not eat so we could take it home. However, upon returning home it was evident not all our food had been given back to us, especially as some of mine was missing. This is incredibly disappointing considering we had paid for it and asked for it to be packaged up - so cannot understand the reason for this? Having said that, the food itself was lovely, the staff were friendly, and the price was good too. The experience was just slightly dampened by the things mentioned above.

    5
    « Fantastic »

    Check in with a human , wonderful and personable , hotel is lovely room fantastic airey and clean lovely shower room Went for dinner outstanding , lovely area and definitely come back , only small complaint is doors don't half slam during the night

    4
    « Overnight Stay for Family Reunion »

    Ask for bedroom at back of building away from the road, Beautiful Listed building. We had a free upgrade via website to a superior room. Room was very spacious, recently refurbished to a high standard. Bathroom was beautiful. Bed incredibly comfortable. Immaculately clean. Night porter provided me with extra tea bags and milk, bonus. Only drawback is that because it is a Listed building it is single glazed with sash windows. I was at the front of the building and it is on a VERY busy road. I am used to traffic noise at night at home (on a rat run to motorway) but even I was kept awake by the traffic. If I had stayed longer I would have become used to it.

    5
    « Superb Sunday Lunach »

    We had a superb Sunday lunch at an incredible cost of only £9.95. Roast beef with Yorkshire pudding, creamed and roast potatoes ,carrot and turnip mash, cauliflower cheese and mange tout with delicious gravy . All served in the beautiful dining room. The hotel has had a major refurbishment and it looks very smart. Impressive bar area. Very pleasant staff - all together and really lovely afternoon.

    4
    « A very pleasant evening. ... »

    As a family of 3 we decided to go for an "early bird" evening meal that had been recommended to us. The hotel has undergone a major refurbishment recently and looks clean, modern and welcoming on entering. We were greeted warmly be a young man behind the bar who busy serving another customer but said he would be with us shortly. Once served with drinks and given the early bird menu, which has to be ordered before 6.30 pm we were given the choice of 4 dishes, Lasagne, Fish & Chips, Burger and a Parmo. All served with accompaniments. Admittedly the choice is limited, but this is obviously why the cost is only £7.95. We were not disappointed with any dish, my partners fish and chips were perfectly adequate and nicely presented with a dish of mushy peas and tartar sauce on the side. Our "Parmos" were delicious accompanied by chunky chips, coleslaw and salad. I noticed a fellow diner eating the Burger, which also looked lovely and a more than adequate portion. The drinks prices are typical hotel prices, but this is only to be expected. All in all a pleasant evening in pleasant surroundings with a pleasant young man serving us. We will return.

    4
    « Great stay but too hot! »

    I stayed at the Croft whilst attending a wedding. I booked fur rooms for my family & I. The check in time is officially 14:30 but we had asked if rooms could be ready to change in for the 15:00 wedding start. Unfortunately only my room as ready, the other three, plus our friends that travelled with us for the wedding did not have a room available until after the wedding started, so 9 of us ended up using one room to change for the wedding .... chaos. Check out is 11:00, so disappointing that so many rooms were not available. The standard of the hotel is good. Clean and well maintained, recently had refurbishment. A small number of minor issues .... 1) Music for wedding - chaotic - used mine and two other phones for the wedding music - disappointing based on the bride and groom having called and sorted weeks before wedding apparently, but issues still seen on the day 2) very patchy fee wifi, both in terms of availability and the reliability when connected 3) Breakfast was not too clever - all the breakfasts supplied for two tables of us(6 people) had something wring with the order. Service for breakfast was a little slow, but probably due to a lot of people all turning up at the same time. However, breakfast when sorted was good and tasty! 4) The rooms have no air con - they are very very hot - it was a hot two days but little in way of opening for windows as our room was on ground floor - but need air con fitting - ruined getting ready for wedding and hardly slept as too hot - the heat hit you as you entered room. Our ground floor room was at road side, by a sharp bend in road by a bridge, with the small windows open for the heat, a very noisy room due to traffic and people standing in street outside room. Ask for a high room, out of sun! One member of staff, Emma, was particularly good to interact with!

    5
    « Lovely location »

    Friendly and helpful host, lovely food (all home made - yum!) and clean comfortable room with a very smart bathroom. Our room overlooked the front of the hotel but we were not disturbed in any way during the night. The wi fi signal was good, as were the parking facilities.

  • 3
    « There's no way this is a Best Western Plus Hotel, and I've stayed in a few!! »

    Stayed here for two nights for my son's wedding. The room was good although we had to close the curtains as the room was near the ,front door where smokers stood and the windows were large but did have nets. Service/food in restaurant was poor. 1. Had smoked salmon pate for starters - it didn't taste of much. 2. My wife's tagliatelli was cold in the middle and served on a cold plate. The portion of pasta was far too big - not always a bad thing. My baked cod was cooked very well but the sauce , hollandaise I think but it didn't taste of much as was very thin. We didn't try the sweets. 3. On the second day, my wife ordered a poached egg, She didn't eat it as the white was just cooked but the yolk was not and still had clear white around it. They come like that the waitress said. At 2.30pm on returning from the wedding, our room had not been serviced. Later we returned but toiletries had not all been replaced and the water had not been replaced in the fridge. 4. Bought a pint of John Smiths from bar in function room during evening wedding party. It was foul and tasted mouldy. After trying some, & agreeing, the waitress did at least go to the main bar and get a replacement. 5. Breakfast on Sunday morning was a farce. We came down at 9.10. After a little wait whilst a table was cleaned & prepared, I tried ordering the smoked haddock. It would be at least 30minutes as chef was very busy. After agreeing to wait I asked for it not to come with a poached egg or hollandaise sauce - not possible! It comes with it. At this point I thought I would cut my losses and just have bacon, egg & mushroom. At 10.20 the hot breakfast arrived!! Of course the toast which had arrived at about 9.30 was cold and getting soft by now. At one point during breakfast the waitress was running through the restaurant to get things - she seemed to be the only one on for much of the time.

    4
    « Good hotel with excellent food »

    Stayed here overnight on the way back home from Scotland. Lovely hotel with character. Room was very nice and well decorated. Food in restaurant was excellent and very good value for money. Would stay here again if in the area.

    3
    « Not as good as it used to be. »

    I had my 80th Birthday Party here a week ago. It is over two years ago since I was last here and I have to say things are not as good as they were then.. The meal was ok. Chicken,and Pork were fine but the Beef was tough and some of my guests left theirs. The waiter acted as though he would rather have been somewhere else. I believe there was a staffing problem but his attitude should not have been picked up by the guests, There was also a problem with the Wifi which was very weak. When I came to settling the bill I was charged extra for the room for which I was originally told was included in the price of the meal and also charged for an extra guest.. These mistakes however were rectified when pointed out.. There was also a problem when trying to pay with my credit card and the final amount was not taken off my card until two days later. I have had some very happy memories of the Croft but sadly this was not one of them/

    4
    « Great value and service »

    The Croft House Hotel has just completed a complete refurbishment of the hotel rooms and restaurant. The hotel is definitely great value for money and the food was very good and well presented. I would like to make a special mention of Dyanne who served breakfast in the restaurant and was very cheerful, friendly and helpful. Well worth a stay if you are visiting the Darlington area.

    5
    « Afternoon tea »

    We had the most wonderful afternoon tea today for myself my partner and our 4 year old daughter. The food was absolutely fantastic and the service was impeccable. The lady who was on the bar and serving us was wonderful and a credit to the hotel. She made such a fuss of our little girl printed off some Disney colouring sheets and let her go and pick our seats out of the whole hotel. It made our visit perfect. Thank you .Would recommend anyone for a visit.

    5
    « .Excellent Sunday Lunch »

    My wife and I have just had the best Sunday Lunch we have enjoyed for a long while at this fine hotel. Friendly staff, good service and excellent food. The relaxed atmosphereand quality furnishings make this a first class establishment.Highly recomended.

    5
    « A hidden jewel »

    I booked this hotel based on price as it was quite reasonable. The hotel is in a quiet village right next to the river with lovely walks and a great historical church and graveyard. If you want a quiet relaxing break this hotel is perfect for it. It has just been refurbished to a very high standard which cost 2 million which I found out after asking the receptionist. Everything was very nice but I did not eat at the hotel but imagine that would be very good as other guests were very pleased. Staff were all very friendly and professional.

    5
    « Thoroughly enjoyed our 4 Night/Day at The Croft Hotel. »

    My wife and I enjoyed a lovely stay at The Croft Hotel, we stayed over the Easter week end and into the next couple of days The Staff couldn't have been more helpful and welcoming, genuinely friendly which is always a hallmark of folk in the North East, we find. Must mention the fine ladies who kept our room, No 19, spotlessly clean ,Sandra, Maria and Becky, always cheerful and with smiles on their faces and nothing was too much trouble for them. It was obvious that they took a pride in the Hotel and cared for it's reputation, the original building going way back into the early 1800s when it was a famous Victorian Spa Resort. interesting vintage photos adorn the Hallway walls reminding visitors of its glorious earlier days. Diane and Emma served the lovely breakfasts in the nicely appointed breakfast room, again they were always with good cheer and a smile, the full English, plus other cooked choices available, were nicely presented and cooked to perfection. Also an array of fresh fruit, yoghurts, cereals, fruit juice etc. toast/marmalade, tea and coffee. The young lady and gentleman, in the evening dining room were also most friendly and efficient, again delivering both tasty and generous sized portions from the menu. The Hotel has recently been completely renovated to a high standard and is situated in an idyllic spot next to the River Tees and picturesque and ancient Church of St Peter's, Croft on Tees. Our nicely appointed en- suite bedroom was up the grand staircase along the newly refurbished hallway, the room and en-suite hardly looked as if they had been used, though I guess partly down to the efficiency of the staff. A mini fridge, security safe, large comfy bed, wardrobe and dressing table/chair also, a comfortable armchair. nice lighting, with plush curtains to the window and window seat. Good and reasonably powerful shower with overhead fixed spray, or separate flexi hose. Lovely plush white towels which were changed as required. I believe dressing gowns are available by request at no extra charge? but check for yourselves on this. I believe there are several larger rooms on the ground floor where there is also a lovely bridal suite. Talking of which, on looking further around the Hotel we discovered 2 huge newly appointed but atmospheric function rooms which would be perfect for Weddings, corporate events etc. etc. Good and convenient car park to the Hotel rear with ramped entrance . Thank You to all at ,The Croft Hotel, we would love to return again. And, more than likely will.

    5
    « Nice experience »

    Stayed on a sat night....lovely area .. easily parked ... quick polite check in... lovely room ... nice relaxing lounge to have a drink ... breakfast next day gorgeous... lovely setting and very quick friendly service .... would certainly return

    4
    « Wedding stopover »

    First let me get the negatives over with. The village of Croft is very small with not much in the way of facilities. Two pubs one of which is closed and a sports club by the river which still has it's Xmas lights up in April. None do food. The hotel is bounded on one side by a road then the river and on the other by the car park, so no outside facilities. There is a river walk easily accessed adjacent to the stone bridge over the river Tees. Thank heaven the hotel itself is far better. Recently refurbished with a distinct 1960's retro feel to the public spaces, bistro, bar, restaurant and public seating areas. The rooms quite spacious, very clean with a good sized shower room, seating area and flat screen tv on a swivel at the bottom of the bed so it can be viewed either from the bed (large, comfortable double) or seating area. Adequate wardrobe space. As all rooms are either overlooking the car park or road we were pleased with the double glazing and blackout curtains with pelmet which kept the room nice and quiet and stopped an early disturbance from road noise or excess light. As there appears to be nowhere else within the village to eat it was just as well the hotel dining facilities are really good. We took lunch in the bistro and had breakfast. Allow time as meals are cooked to order. The breakfast in particular was quite outstanding. Nothing on hot plates and impeccable service. A tip. If you feel under time constraint order the cooked element of your breakfast before helping yourself to the cold elements, as I said it is cooked to order. Placed only a hop skip and a jump from Darlington and with easy access from both the A68 and the A1M, the hotel is never the less on the edge of some really attractive countryside. Would we stay again? A resounding yes

  • 1
    « GOLDEN WEDDING ANIVERSARY »

    We had used this hotel many times in the past and were so pleased with the service we booked them for our Golden Wedding celebration ----But were let down badly -----the buffet food was nothing like what we ordered, the room was not the room agreed on even though it was agreed and discussed at several meetings----after several e.mails a refund settlement was agreed, but the annoying part in all this it was our once in a lifetime celebration , I was also accused of making a comment about the food and the chef which was a total lie and I asked for an apology but have not had one---in fact if I had been given the apology by the person that accused me I would not be writing this review------they got things wrong but until I insisted and proved my case they were not prepared to admit fault------not happy at all----apart from the fact we actually did have a good night with our friends and family

    5
    « dining »

    mothers day lunch booked table for two in restaurant,could not fault any of the three courses we had two different starters,and two different sweets,same main course all cooked to perfection.congrats to the chef .the staff were really pleasant and a good atmosphere was created all round. will definitely return.

    5
    « One night stay »

    A very comfortable hotel which has obviously just been renovated to a high standard. We stayed in a suite which overlooked the bridge and was a very nice room with an excellent bathroom. Good value and a lovely location.

    5
    « Good value for money Hotel »

    Drove past this gem of a hotel by mistake so popped in to enquire vacancies. My room was clean, bright and easy on the eye, with the décor all blending in. The bed was comfortable and the shower was very good. Went to the restaurant and had a very well prepared, uncomplicated meal followed by a very good home made sweet. The staff were very friendly throughout my stay. Breakfast was very good with a very varied menu and the service was good. All the products I ate were cooked and presented well. I will be staying there again when I visit the Darlington area.

    5
    « Fantastic mothers day »

    The place was fully booked and rightly so....the food was amazing, we had the Sunday lunch which was fantastic, but others were having afternoon teas for which we will make a return trip. Great job and many happy faces, the prices have remained sensible as well.

    2
    « Disappointing lunchtime visit »

    As a vegetarian I could only order tuna sandwiches on brown bread as there was no vegetarian option on the sandwich menu. The bread was the most basic cheap 'plastic' bread. The spread was not butter and the filling was very dry. There was salad on the plate which was a handful of leaves I guess straight from a bag of leaves with a tiny amount of cucumber and pepper added. The service from Dyanne was excellent. She suggested that if I visit again then I should ring in advance and something more suitable for a vegetarian could be prepared.

    5
    « Best gravy in the north »

    We dine out for sunday lunch every week, after a recommendation the lady (dont know her name) chef from sadberge had moved here we give it a try, fantastic, superb value, this is one of the best sunday lunches in the area and we have paid 16.95 elsewhere for similar quality, and nowhere has gravy like this....hang on to that chef croft... we will be back.

    5
    « best western croft »

    lovely little hotel with nice clean recently refurbished rooms, all the staff are excellent and very friendly, and the food is superb, breakfast is also freshly cooked to order, gem of a hotel would definitely recommend to friends and family

    5
    « Lovely stay »

    The hotel has obviously been recently refurbished and has been done to a very high standard. Our room was spacious, bed lovely and comfortable and facilities great. The bathroom was excellent. The staff were very pleasant and helpful. The only criticism I have is that on Sunday morning the dining room was quite full for breakfast and only one lady was serving so there was a long wait and the breakfast when it arrived was cold. Other than that I would highly recommend it.

    5
    « Fabulous Afternoon Tea »

    The décor, the service and the food were absolutely first class. The sandwiches, cakes, scones and raspberry eton mess were mouth watering. We had several refills of the tea pot and nothing was too much bother. The staff were attentive, polite and professional. Thank you for a fabulous day out.

  • 5
    « Outstanding »

    Called in for Sunday lunch and we were not disappointed - this was a great experience. Succulent beef. Great veg selection. Tasty. Filling. Perfect. Ian the assistant manager looked after us and made us feel very welcome. Will defiantly be back - of that there is NO DOUBT. Outstanding.

    5
    « Lunch »

    Outstanding everytime we come here. I cannot fault this place. Its exceptionally clean, the staff are very friendly and there is a lovely log fire in the autumn/winter months. This is the best restaurant in Darlington. Also we visited for Sunday lunches last weekend and that was outstanding too! ??

    5
    « This place is Amazing ! »

    Stayed here after a spa day at Rockliffe Hall it's a 5 mins drive so ideal. Totally loved this place!!From the outside you would never expect to find such a gem. Staff were helpful and nothing was too much trouble. Our room was fabulous with beautiful decor and comfy beds. Breakfast was delicious with plenty of choice.Highly recommended will definitely be back.

    5
    « Great hotel »

    Rooms have recently been refurbished to a very high standard, large car park within/behind hotel, wifi was free and fast. I arrived late although restaurant closed no problem rustling-up sandwich and fries, breakfast was freshly cooked and a good breakfast table. Would recommend this hotel 100%

    5
    « Best Value Hotel in Area »

    The whole building has been refurbished to a very high standard. The beds are extremely comfortable, the power showers in the new bathrooms lovely. Food was freshly prepared and beautifully presented. What a changed to be served a cooked breakfast rather than self serve from a hot plate counter. Added to that the staff without exception were very efficient and friendly. Nothing was too much trouble. Will definitely return.

    5
    « Work trip »

    Hotel has just been refurbished to a wonderful standard throughout, my room was again finished to a high standard bed was very comfortable. The food was also to a very high standard with some lovely dishes very well cooked at reasonable prices breakfast was included for £85 .00 isn't a bad price at all, again the breakfast was good a choice of both continental and specific orders for a full cooked English breakfast all of the staff that I spoke to were all very polite well mannered and tentative. Turned my health and safety academy in to a very pleasurable experience as I was very reluctant to travel. Regards Karl

    4
    « Ultra modern but noisy »

    Stayed at this hotel on Thursday 20th October 2016 for one night. Got to hotel about 10.30 after a 4 hour journey. Very tired. Check in was very efficient and friendly. Parking at the front and rear of hotel. On arrival I did not have very high expectations as this outside is very much 'country pub'. But how wrong can you be. This has gone through a major refurb and it is fantastic. The standard double room was large and ultra modern. Fantastic bathroom with superb shower - all white and gleaming with grey tiles - something you'd like in your own home. Bed was huge and ever so comfortable. Tea and coffee making facilities, great hairdryer and great tv. Only downside was noise. We were in room 9 which looks out onto the road (very close). Although there has been major refurbishment throughout hotel they have kept original sash windows. No double glazing and our window had a hole in it. Was a bit of noise at night but far more in the early morning. Such a shame as with all money spent changing the windows would have made the hotel perfect. Breakfast was fabulous. Plenty of choice and very friendly and efficient service. We will definitely be staying at a Best Western Plus again if they are as good - just need to check the double glazing!

    5
    « A brilliant first night stay! »

    A lovely hotel is a great location and just perfect for where I needed to be. Clare at the front desk was really polite and helpful with directions and local information. I would most certainly stay here again without a doubt.

    5
    « Very nice place to stay »

    Lovely hotel. Newly refurbished and very tastefully done. Our room was huge and very well kept. Breakfast was great. Sadly there was only one lady serving and she could have been slightly more pleasant but this did not put us off enjoying our overnight stay. Highly recommended

    5
    « Fabulous meal »

    Visited The Croft on Saturday evening, the recent refurbishment gives the place the wow factor. Staff were friendly and we were very well looked after. We choose the pork ribs and the supreme of chicken, both couldn't be faulted and the sauce on the ribs really complimented the dish. We had dessert, you could tell they were both homemade and again, delicious, would definitely recommend.

  • 5
    « Good hotel »

    We stayed two nights for a family party. The room we had (room 2) had recently been refurbished- you could still smell the gloss. lovely room over looking the church and bridge. Peaceful place. Breakfast can either make or break a hotel- but this was organised and plentiful. You could order what you wanted from the list of full English -we asked for crispy bacon and got this. The lady serving breakfast was good and efficient. We were late coming back to the hotel on both nights and we rang the bell- Terry the night porter was friendly, helpful, knowledgeable and served us drinks on our second night with our relatives. We would recommend and will be back to stay when visiting relatives again. Thank you

    4
    « Overnight stay »

    Stayed at the Croft Hotel while visiting relatives. Place has undergone a refurbishment since we last visited and I must say that it's been improved substantially. The room was large, clean and modern. Bathroom was especially nice. Staff were pleasant and helpful. From reception staff, the night Porter (opened the bar when we returned late) and even the cleaning staff smiled and said good morning. Breakfast was plentiful although the produce could have been of a higher standard. The decor is modern and bright if not a little OTT with the glitz. Overall, a pleasant stay and I would not hesitate in booking again next time we are in the area.

    5
    « Top hotel »

    Stayed here for one night and the hotel and staff are so warming and helpful. Will def go back again. Food is great and the rooms are really nice and cosy. Even though its on a main road you cant hear any traffic and had a great night sleep

    5
    « 10 out of 10 »

    My new go to place in the area, very friendly, good room with proper shower, lovely dinner and scrambled egg just as I like it. Can't fault it. Well apart from the room wake up alarm going off at 6am, but I blame the previous guest not the hotel for that ??

    4
    « Recently refurbished throughout »

    Very tastefully refurbished to a high standard. Great place to stay if travelling north, since near A1. Very friendly staff.Room was quite small, but very comfortable.Good breakfast, albeit very busy, so quite a wait.

    4
    « Weekend away »

    From when we arrived all the staff were very helpful and friendly. Room had been refurbished and so had bathroom, both were large and airy with a lovely seating area. Good food but slightly limited for choice. Will look forward to a return visit as plenty to do in area. Thank you to all.

    5
    « WOW! What a change »

    I wasn't looking forward to staying at the Croft Hotel but what a superb and pleasant surprise. Whoever has spent fortunes on doing the old place up deserves much credit. It is stunning. Never thought I'd say that. Rooms are lovely, while there's a real vibe about the place. Plus you'll find it difficult to beat the breakfast. Where the old staff used to be surly and couldn't be bothered, they are now friendly, helpful and offer great service. The General Manager also deserves much credit for his new team. He even showed us around the newly refurbished ballroom clearly because he is proud of it. He should be. I hope the local clientele are also pleased to have such a fine venue on their doorstep rather than a white elephant as before. KEEP UP THE GREAT WORK AND WELL DONE.

    5
    « Fantastic Sunday Lunch »

    Absolutely superb Sunday lunch in beautiful (and recently refurbished) surroundings. Efficient and friendly service and all for £9.95 - can't go wrong and would thoroughly recommend although probably better to book as I went on spec and only just managed to get in!!

    4
    « Nice Hotel, Lovely Staff, Food really good, great location »

    I've stayed loads of times for work. Its recently had a major refit, and the rooms are now bright and very modern, but I must admit, I really liked the old decor. but that's just me !! The food in restaurant is very good. Breakfast very good. Staff very helpful. its in a lovely village location, only 10 minutes drive from Darlington, I always try to stay here if I'm working in Darlington

 

Llegar al hotel ...

Todas las indicaciones

·Desde el sur: nuestro hotel está situado a 6,5 kilómetros de la salida J57 de la A1. Siga la señalización de la autopista hacia Darlington. El hotel está situado a solo 6,5 kilómetros del centro de Darlington.