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Best Western Plus The Croft Hotel, Darlington

4.0/5  - basé sur 416 notations.
Croft-on-Tees, DL2 2ST, Darlington, Great Britain - Ver el mapa

El Best Western Plus® The Croft Hotel ofrece un acogedor espacio de alojamiento en las proximidades de Darlington. Este hotel goza también de una excelente ubicación para explorar Richmondshire y los alrededores, como por ejemplo el fabuloso campo de golf en Rockliffe Hall & The Croft Circuit. Nuestras habitaciones están decoradas con mobiliario de primera calidad, lo que garantiza a los viajeros una elegante y relajante estancia. Nuestro hotel cuenta con una gran variedad de habitaciones ejecutivas con decoración tradicional, ofreciendo también una selección de modernas habitaciones con una exclusiva y elegante decoración. Con fácil acceso a las carreteras A1 y a19, nuestro hotel proporciona el espacio idóneo para reuniones de negocios, lanzamientos de productos, seminarios o conferencias con un máximo de 200 personas.

Best Western Plus

The Croft Hotel

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  • Aparcamiento gratuito
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  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 418 huéspedes
NOTA EMITIDA
Excelente
186
Muy bueno
111
Normal
62
Malo
32
Pésimo
27
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
55
De negocios De negocios
60
En familia En familia
76
En pareja En pareja
183
En solitario En solitario
12
NOTAS RESUMEN
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Relación calidad-precio

"Lovely small hotel"

5
12/07/2018

A delightful stay recently at this small hotel within easy reach of the A1 and Darlington. Large bedroom recently upgraded. Fast inhouse internet. Good breakfast selection. Would stay again. Free onsite parking.

"Hot"

4
09/07/2018

The temperature in the hotel was just too much in the heatwave we recently had. The breakfast and meals were quite nice though, I did like the cheese board which I felt I needed to have a couple of times!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel John I am very glad to hear that you enjoyed your recent stay with us, Unfortunately we cannot do much about the weather other than offer fans :) I hope we can welcome you back soon! Many Thanks Nathan & The Team

"Lovely place on an amazing deal!"

5
25/06/2018

We went as a couple as we were going to a gig at The Forum. The Receptionist arranged us a taxi and we ate before going out in the restaurant. Room was spacious, food was good, staff were friendly and attentive. Lots of selection at breakfast and you can have a late one too - result! To sum up ...... a well run Hotel not too far out of Darlington offering amazing deals....try it!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to write this fantastic review Julie! We are very happy to hear that you enjoyed your stay with us and that our efforts don't go unnoticed. I hope we can welcome you back to the hotel again soon! Kindest Regards Nathan & The Team

"Good location but small room"

3
24/06/2018

We stayed here for short break of 5 nights. The hotel was located on the main road through the village about 3 miles south of Darlington.The entrance and public areas was welcoming and well laid out. Our double room was quite small and faced the main road so was quite noisy. As it was warm weather we had to leave the window open overnight, so were woken by cars passing early in the morning (sash window with no double glazing)..This room and en-suite was very small compared with other rooms in the many Best Western hotels we have stayed. Only just enough room to walk around the bed! The breakfast was reasonable. We felt that the staff could have been more welcoming.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel. I am sorry to hear that we did not exceed your expectations on this occasion and will take your feedback on board to improve in the future as it is always our goal to exceed our guests needs. I will personally be investigating this issue to ensure that this doesn't happen again in the future. I hope we can welcome you back in the future! Many Thanks Nathan & The Team

"Beautiful modern room, relaxing shower, delicious food."

5
21/06/2018

I stayed here recently for 1 night for work and I am sorry that I didn't stay here for a previous visit to the area. Staff were very helpful. Food was excellent with large portions (especially the bake camembert starter). Full english breakfast was also delicious (especially the bacon). My room was very good although I did wake up with back pain and I struggled with the TV controls. The room had a large new Samsung TV. Only thing missing was a bath in the room. The hotel has been well decorated and there are interesting features like thick wooden beams and walls, as I assume the building is quite old. I would recommend staying here as it is very good value for money.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review Gavin! We are very glad to hear that you enjoyed all aspects of your stay with us, I hope we can welcome you back again soon. Many Thanks Nathan & The Team

"Great Stay"

5
20/06/2018

My husband and I stayed at The Croft Hotel as we were going to a concert nearby. The hotel was really lovely and our room was gorgeous. The staff couldn't have been more helpful. The food was delicious too. I would like to say a special thank you to Aimee who rang around for taxis for us and sorted out food when the kitchen was closed and also a huge thank you to Lauren who made us feel at home, she was very friendly and the service was first class. Will definitely be returning.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for the wonderful review Paula we are very glad to hear that you enjoyed your stay with us and that the team were able to help you! I hope we can welcome you back again soon. Many Thanks Nathan & The team

"Recommendable "

5
17/06/2018

I use this hotel regularly for business trips and can highly recommend it. The staff are friendly and attentive and it represents good value for money. It's in a good location and the walk into Hurworth village is worthwhile when you've been stuck on your car all day.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel we are very glad to hear that you are a regular guest with us at the hotel! I will pass your feedback onto the team and we hope to keep welcoming you back to the hotel :) Kindest Regards Nathan & The Team

"Problems coped with."

4
09/06/2018

Very comfortable hotel set near the river in the centre of the village. Room was good, check-in was prompt. Dinner menu is conventional middle of the road. One small quibble: cups for a single espresso shoud be warmed, otherwise the coffee arrives cold. Our room safe was a superior model with a light and number display. Unfortunately it malfunctioned and would not open. The handyman took it out of the room and cut it open with an angle-grinder: all done so that we coud leave on time.

"A spacious modern room"

4
03/06/2018

A quick and welcoming check in. Our room was was huge with a king size bed and a great bathroom with a walk in shower, that had plenty of hot water. Everything was beautifully clean. The room didn't have a great view (room 8) but just for a nights sleep it was fine. Only odd thing was a table between the two chairs, it looked like it had come from the bar downstairs. Too high for the chairs to be comfy.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Amanda! We are very glad to hear that you enjoyed your stay with us and hope to welcome you back again soon. Many Thanks Nathan & The Team

"A lovely suprise"

4
31/05/2018

One of those days where we hadn't booked ahead and getting anxious about finding something suitable. Up popped the Croft on Tees. Nice clean appearance and a most pleasant stay. We fluked a cancellation and from the warm welcome from Amy on reception, to a spotless room with near new roomy en-suite and delicious brekky I'm giving The Croft a big FOUR STARS.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your review Robert it was a pleasure to read how much you enjoyed your stay with us! I hope we can welcome you back again soon and get a 5* rating from you :) Kindest Regards Nathan & The Team

"Waste of money!"

1
31/05/2018

I booked a table last Friday night for my partner and I, he never had Friday nights off so this was a rare occasion! We thought it would be nice to go further afield and try somewhere new. There was a wedding on in the hotel which meant the restaurant wasn't private, there were kids running and screaming, jumping up and down on the furniture. Not the ideal setting for a nice meal! The staff were cold and all looked like they didn't want to be there. The food was terrible, the pate actually smelt and tasted like dog food, the prawns were rubbery and replicated a microwave ping meal! Upon the waitresses recommendation i ordered the pulled pork flat bread, i got burnt, hard, crispy pork that i couldn't even chew - it was actually rock solid. The waitress deducted this from the bill. There was one other family eating in the restaurant who also complained about their steak meal and accompanying sauces. Overall it was a terrible experience and i certainly wouldn't recommend this place nor would i revisit. A lot of improvements to be made to say the least.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel I would note that I am rather disappointed reading this review as you have posted this on several social media outlets without speaking to myself as you were made fully aware prior to coming to the hotel that we had a wedding on that day. I am sorry to hear that we could not meet your expectations on this occasion however would recommend you return to the hotel when our new menu is in place next month and on a none wedding day. Many Thanks Nathan & The Team

"Late Rooms Mess Up Booking Croft Hotel staff Save the Day"

5
30/05/2018

Late Rooms advertised a double room at The Croft Hotel which booked with them on that morning. As the Whit Bank Holiday weather forecast was so good we decided to for that day and The Croft sounded just what we were looking for within an hours drive from home. So we set out to arrive for the advertised on Late Rooms check in time of 2pm. We arrived on a lovely sunny day at old fashioned coaching inn facade -which is what originally was when built back in 1825 - to be welcomed with a surprisingly swish and modern interior . The best of both old and new. So far so good. At this point we were informed the hotels double rooms were fully booked and check in wasn't until 3 pm. To be fair the hotels deputy manager had been trying to let us know since they received the booking referral from Late Rooms earlier in the day. The receptionist explained Late Rooms should not have sold these rooms as there was none available. The receptionist though realised we were the innocent party in all this and offered a free telephone service so we could contact Late Rooms. After holding the line it was apparent the staff at Late Rooms had also taken a holiday too as there was no answer . Meanwhile the Croft Hotel staff had checked out the Late Rooms site and found they were still offering double rooms at The Croft for that night. And advertising check-in at 2pm. At this point the Croft staff did everything possible to assist. Although check in was not due for another hour , they organised with housekeeping a twin room to be made available and this was allocated to us with a complimentary breakfast as an apology even though The Croft was at fault. The room was lovely , clean, spacious, very comfortable and very modern with a great bathroom and walk-in shower. Room 22 if your wondering. A lovely and peaceful nights sleep in was followed by a great freshly cooked breakfast in the morning. All the staff did their upmost to make you welcome and put right what wasn't their wrong. Great service , excellent weather and lovely relaxing overnight stay. Would stay here again and recommend this hotel to others. Just be very cautious if using Late Rooms for your booking. Mark and Anne Taylor Sunderland , England

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for this wonderful review Mark & Anne we are sorry to hear that you encountered these issues with laterooms however I am very happy to hear that my team rose to the occasion and were able to assist you as much as we could! I am glad that this did not impact your stay too much and you were able to enjoy your time with us. I Hope we can welcome you back again soon! Many Thanks Nathan & The Team

"A Myhotelbreak bargain!"

5
30/05/2018

An absolute bargain... room great, lovelt clean en-suite and the deal included a bottle of wine in the room and £25 each towards our evening meal which was gorgeous. The full english was delicious aswell. The staff were lovely. It was so nice we got home and booked another night here to look forward to in August!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review Steven we are very glad to hear that you enjoyed your stay with us and are very happy to hear that you have re-booked with us for August! We look forward to welcoming you back then! Many Thanks Nathan & The Team

"Fair review"

3
29/05/2018

Everything was excellent up untill the morning when we found only 1 tea bag in the tray(i was told company policy)and then no hot water for a shower which was just as well as the bath towel hod a massive hole in it.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Gary. It is our policy to do this however guests are more than welcome to ring reception and more will be brought to the room free of charge. I am sorry to hear that there was no hot water however this issue is being rectified today. I hope to welcome you back again in the future! Many Thanks Nathan & The Team

"Disgusting"

1
23/05/2018

Hi I decided to take my wife to Croft Hotel for our wedding anniversary and booked the bridal suite. So we arrived 30 mins early before check in not expecting to be able to check in at all. We walked to reception where a guy was sitting behind the counter. He didn't say hello or welcome to Croft Hotel he just said are you checking in ? We replied yes....... the answer was No chance!!! We were full last night so if can have a seat in the bar. We thought yeah fine but a bit abrupt. So we left it until 2:30 which was check in time and again we were told no it's not ready it will be another 20 mins...... when I questioned this and that we have paid for the room from 2:30 we kept getting the same excuses that they had been busy the night before. Whilst this discussion was taking place at reception the Manager was sat right next to this rude receptionist and not once did he raise his head to intervene. We were offered a free drink and we sat back down. An hour later we were finally given the key to our room. We went to the door but to our frustration the key card had not been programmed.!!!! While we were stood outside the room we noticed two huge spiders sitting on cobwebs above the door which was quite funny as we were now thinking we were in Fauly Towers but not very nice really. So we get into the room to find it freezing cold so we switched the radiator on which didn't work. My wife went to run a bath in the lovely double bath but the water was barely tepid and useless as a bath. We called reception who brought down a plug in heater and told us they had switched the hot water on lol. As my wife lay in the now warm bath shouted for me to point out the HUGE SQUASHED SPIDER on the window surround above the bath. Needless to say she got out quickly. As the room is the bridal suite it has a lovely upstairs area for brides to get prepared. Unfortunately the sliding doors were hanging off their hinges and leaning against the wall but what was absolutely disgusting was the bridal nail bar in the room that was still full of someone's old fingernails. Honestly I could go one and one but I think you get the picture. It's such a shame as this Hotel has clearly had a lot of money spent inside as the decor is very nice but it is just not very clean and one or two staff members need to remember that customers are the lifeblood of their business. My advice DONT WASTE YOUR MONEY. Such a shame it could be very nice.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Philip. I am sorry to hear that we did not exceed your expectations on this occasion and will take your feedback on board to improve in the future as it is always our goal to exceed our guests needs. I will personally be investigating this issue to ensure that this doesn't happen again in the future. I hope we can welcome you back in the future! Many Thanks Nathan & The Team

"Sunday lunch "

1
20/05/2018

Very average, watery gravy. Asked for veggie spring roles for a starter and got duck spring roles instead. I normally would of said something as mistakes do happen but the moment I walked in restaurant I felt uncomfortable, and not treated as a paying customer. Honestly I wish I walked straight out.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Ricky. I am sorry to hear that we did not exceed your expectations on this occasion and will take your feedback on board to improve in the future as it is always our goal to exceed our guests needs. I will personally be investigating this issue to ensure that this doesn't happen again in the future. I hope we can welcome you back in the future! Many Thanks Nathan & The Team

"A nice escape"

4
13/05/2018

Renovated since my last visit but still retains a certain charm - the staff are still friendly and efficient- well equipped rooms . Outside a very old bridge with views down the Tees and a historic church

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review Chris we are very glad to hear that you enjoyed your stay and hope we can welcome you back again in the near future! Many Thanks Nathan & The Team

"Lovely refurb"

4
11/05/2018

The decor is really nicely done so unusual.sofas in the bar area quite a spacious area .it was very quiet but I'm sure it will be busy on an evening ,large dining areas more than one area to have food all lovely decor.The ladies toilets were very posh with lovely lamps ,nice building and a really nice old church next to the hotel .parking behind the hotel and outside seating at the front.i can't comment on the food as we only had a drink

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to write this lovely review Sandie we are very happy to hear that you enjoyed your time at the hotel and hope next time you can stay for a meal or even overnight. Kindest Regards Nathan & The Team

"Very pleased with my stay !"

5
07/05/2018

I was visiting friends in Darlington and decided to book at the Croft. I was not disappointed. The journey to Darlington was easy and I appreciated walking over the bridge, looking at the River Tees. I had a refurbished room which was fantastic. All fixtures and fittings were of a high quality. Parking was easy. There were one or two problems but they were quickly dealt with. Breakfast was a self service buffet but the cooked option was waitress served. Do be aware that the road outside is busy although I did not find the noise too intrusive. I would stay here again !

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review we are very glad to hear that you enjoyed your time here and hope you will return again soon! Many Thanks Nathan & The Team

"DAUGHTERS WEDDING, EXCELLENT HOTEL & AMAZING STAFF"

5
06/05/2018

We stayed here for 2 nights for my daughters Wedding. From start to finish the staff here were brilliant. The breakfast, the wedding food for the day and evening was excellent. Ian who looked after the wedding schedule etc. for my daughter kept everything running smoothly. The whole day was perfect in every way. Thank you so much to all the staff !!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it was wonderful to host your daughters special day we are very glad to hear that you enjoyed it and we hope to welcome your family back for years to come! Many Thanks Nathan & The Team

"A treat to stay in"

4
02/05/2018

A very pleasant stay in what appears to be a recently refurbished hotel, with lovely decor. clean and tidy, good food, warm and welcoming - Would stay again. On a busy road, but windows keep out most of noise... most staff great, but Nathan Longthorne (manager) keep an eye on breakfast waiting staff, one of wich soured our experiance on one of the days. Minor observation for manager - room 2 electrical box hummed at night and shower tray, lovely as it was, may have had a leak

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Jennifer, I am very glad to hear that you enjoyed your stay with us and would return again in the future. I will take your feedback on-board going forward so that we can exceed your expectations in the future! Kindest Regards Nathan & The Team

"Tracy overton"

5
21/04/2018

We stayed here with friends it was a special offer we got b&b dinner and a bottle of wine per couple all for 39.50 each fantastic , my husband has a bad back it wasn't a problem they put us on the ground floor in a upgraded room .Ian the bar manager and claire on reception are a credit to the hotel nothing was a problem , the food was lovely on the night , only down side was breakfast waited a long time not really anyone around to clear tables and look after you.overall the hotel is great value for money nice relaxing night away with friends. We will definitely be back .

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review we are very glad to hear that our team took good care of you and hope that we can welcome you back the hotel again soon! Kindest Regards Nathan & The Team

"Birthday meal and stay "

4
21/04/2018

Got a really good deal , room , 2 course dinner , wine and breakfast - 6 of us stayed and went into Darlington town for drinks after the meal . Hotel was nice and clean food was good better than we expected with a steak option included in the price - the staff were friendly except for the breakfast waiter but maybe he was just tired . Would stay again and recommend !

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review we are very glad to hear that you enjoyed your birthday celebrations we hope that we can welcome you again soon! Many Thanks Nathan & The Team

"Very nice and great food."

4
17/04/2018

Room was very comfortable and clean. Staff were very friendly and helpful. It's a bit out the way from the town centre but all round a decent place to stay. Only slight issue is that there is no sky sports in the bar.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel we are very glad to hear that you enjoyed your stay with us and the feedback you have given will be used to try and improve our services in the future. Kindest Regards Nathan & The Team

"Great stopover, not far from A1"

5
16/04/2018

My husband and I had a one night stop here on our way to Scotland. The room was much bigger than we'd expected, with great shower and comfy, large bed. We had dinner as well as breakfast and both were very good. The staff were helpful and friendly. All in all a hotel we'd consider again if we travel 'up north' !.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review we are very happy to hear that we exceeded your expectations during your stay with us and hope we can welcome you back 'up north' again in the future. Many Thanks Nathan & The Team

"Really enjoyed my stay"

5
16/04/2018

Nice hotel, brilliant staff, couldn't fault them. The evening meal was excellent, and very good value, the bonus was that the bar stocked a good range of gins! This is my second review, predictive text changed gins to guns in the last one!!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful 2nd review of the hotel we are very glad you enjoyed your time with us and hope you will be returning again soon! Many Thanks Nathan & The Team

"First visit"

5
15/04/2018

They say don't judge a book by its cover this applies to this hotel pulled up at the front entrance which faces the road weather beaten at first sight went to car park at rear what a difference great car park great entrance walked in what a surprise we got so modern and very welcoming good experience checking in could not have been more helpful we were on the second floor as this is a grade two listed building they can't fit a lift so if you have difficulty walking ask for a ground or lower floor got to our room which we thought was very good large television which makes a change bathroom looked newly refurbished fantastic shower went down for evening meal our deal included bottle of wine which was very good ordered the lamb leg joint perfectly cooked as was the soup I started with the staff were exceptional the restaurant manager Ian goes above and beyond could not do enough for everyone in the restaurant we were there for two nights the second meal was as perfect as the first must have good chef as everything cooked to perfection great breakfast as well we will be returning if you have as good visit as we had you will be satisfied

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to write such a fantastic review of our hotel, it was an absolute pleasure to read! We are very happy to hear that you enjoyed your bedroom as well as your meals each evening and I will ensure that Ian reads your kind review. I hope we can welcome you back soon! Many Thanks Nathan & The Team

"Good"

4
13/04/2018

Stayed here one night on Wednesday 28 March 2018. We got room 2, which was fine, although it only had a shower, albeit a very good one. We didn't ask for room with bath as only staying one night. Bathroom generally good, but loo roll quite a distance from actual toilet bowl!! WiFi not strong in room, but noted it stronger elsewhere in hotel. Very comfortable bed, though TV at foot of bed a wee bit off putting. Cleanliness fine. Couple of minor niggles with food. When we had dinner, my food was fine, but the batter on my partner's fish was undercooked. Mentioned it to staff. At breakfast the next morning my partner's fried egg was very undercooked, and my scrambled eggs slightly undercooked. Rest of breakfast was fine. We would stay again, but would probably ask for a room with a bath. More relaxing at end of a long day.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Andrew, we will take your comments on board to ensure that we exceed your expectations on your next visit. P.S our only room with a bath is our bridal suite. Many Thanks Nathan & The Team

"Lovely hotel "

4
10/04/2018

When we booked this hotel we thought the deal seemed to good to be true and was sure there would be a catch . We were checked in by s lovely chatty lady who arranged for our complimentary bottle of wine to be delivered to our room . The room was lovely and comfortable only small criticism was that the tv stand at the end of the bed with a large tv nearly got knocked over due to my husband being tall and kicking the stand when he turned over in bed so could be moved further away from the end Iv the bed . Also the loo roll holder is quite a distance away from the loo in the room we stayed in The food at dinner and breakfast was lovely and well presented. We did chuckle as the staff in the kitchen obviously are oblivious to the fact that the people in the restaurant can hear every word they say or sing when it's not busy . All in all we loved this hotel and would stay again . Excellent value for money and I have already recommended it to friends

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to leave us this lovely review! We are very glad to hear that you enjoyed your stay with us and that the singing didn't put you off recommend us to your friends although some singing lessons may not go amiss... I hope we can welcome you back again soon. Kindest Regards Nathan & The Team

"A Delightful Stay at the Croft"

5
04/04/2018

When you're offered a hotel a budgetary rates, you set your expectations accordingly. How surprised was I to see the room I had was more akin to one three times the price... From the rooms to the restaurant the hotel is a delight. As I'd expect from the location, all the staff are polite and charming; they can't do enough to make your stay a real pleasure. I will most definitely return to the Croft Hotel

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic 5* review we are overjoyed to hear how much you enjoyed your time with us and we exceeded your expectation during your stay. We very much look forward to welcoming you back soon! Kindest Regards Nathan & The Team

"Friendly, comfy, and worth a short break stop."

4
02/04/2018

Telling your friends that you're going to Darlington might raise an eyebrow or two. Yet 5 miles south of the historical market town is a string of villages along the river Tees. Croft-on-Tees is the tiniest of these, a mere crossing of the river, a clump of houses, a church, and a fabulous looking former coaching inn; The Croft Hotel. Recently updated to a very nice standard, it offers a bar, restaurant, and 24 lovely bedrooms. A hiccup whilst we waited at reception for a few minutes was washed away by a very friendly and helpful member of staff, even though she couldn't book us in, she did find the right person. The room we booked was quite big, very clean, and very comfy. The king sized bed had a revolving tv at the end of it, the tub chair could be used for many hours if required, and the bathroom had a walk in shower with a welcoming waterfall shower head. After a long night's sleep, breakfast was a choice of croissants and pain au raisons, yoghurts, about 5 or six fruit juices, jugs of milk, individual boxes of cereals, and a further menu card with a range of choices of cooked options from full English through salmon, etc. Served with a friendly smile, and delicious, it was a great way to start a busy day. We had an evening meal, as it was Sunday and all the other local pubs had closed their kitchens early. There was a pleasant choice 1, 2, or 3 courses, with between 3 to 5 choices of each course, and all for a very reasonable price. Drinks were also very reasonable, with some unusual choices of wines, which was worth the try. The price, using their Winter deal, was excellent, comparable to a Travelodge price, not a very nice quality hotel, so if you can, grab the bargain and it will be great. So, why only 4 out of 5. There was the wait and hiccup when booking in, and the hotel is mainly used by business people, so they do have some tiny niggly processes, e.g. only 1 pack of biscuits in the room. This might seem picky, but as I can't give them 4.5 out of 5, I had to drop it down that bit more. Finally, and the big test questions are would we go back, and would we recommend this place? Being honest, and very selfishly, we're tempted to not recommend it as it only has 24 fabulous bedrooms, and we don't want it to be fully booked next time we go! The local area is full of history, beauty, and fun, and this place is a great place to use as a base. Enjoy, but take your own biscuits :-)

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to write this wonderful review Phil, It was a pleasure to read how much you enjoyed your stay with us! We are sorry to hear that you wouldn't return however we would very much love the opportunity to receive a 5* review from yourself so if you find yourself in the area again please do book our hotel. (we may even sneak a few extra packets of biscuits into your room) Many Thanks Nathan & The Team

"Overnight Stay after Funeral"

4
27/03/2018

Most impressed when we walked in done out in a great modern taste. The room was of a good size and again pleasently decorated and the tile bathroom was fab. The young lady on reception was very friendly and turned out she was also working the bar later and in restaurant. We only had a main course each but both were excellent. My partner had the Croft burger which was fresh and done just right but on the large side. I had the Mongolia pulled Lamb Pitta bread again excellent. This was a great choice done at the last minute. Would recommend without any hesitation.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Graham we are very glad to hear that you enjoyed your time here and our team were friendly towards you :). I hope we can welcome you back again soon! Many Thanks Nathan & The Team

"Absolutely stunning hotel and brilliant staff!"

5
26/03/2018

Me and my partner stayed here for a date night. We had amazing food from a menu with plenty of fab choices. We then sat in the bar area and had drinks where the atmosphere was lovely with music on in the background and plenty of quirky details around the hotel itself. We then stayed in a suite, which was again amazing, with lots of room, and beautiful decor, and not forgetting the huge bath tub! And the breakfast were lovely! Overall the hotel was fabulous and all the hotel staff were friendly and helpful. We have even booked our wedding here for May 2019!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it was a pleasure to read how much you have enjoyed your stay with us and also booked your special day next year :). We hope to see you around the hotel soon to enjoy the planning of your special day Kindest Regards Nathan & The Team

"From poor to good in 4 nights."

3
17/03/2018

Our visit started badly when we waited 15 minutes at reception on arrival and then found that our booking via Best Western was unknown to the hotel! They did find us a room though. The hotel has recently been refurbished to a high standard, our room was large, clean, comfortable with a good shower room. It was let down by the staffing during the first part of our stay but improved by the time we left.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel, I am sorry to hear that your booking could not be found this is not something that has happened before as all external bookings automatically go into our system from all agents so is not a hotel fault however I am very glad to hear that we had a room for you! I am very glad to hear that once the check in issues were resolved you were able to enjoy your stay with us and I hope we can welcome you back in the future. Many Thanks Nathan & The Team

"Another great stay at this hotel"

5
17/03/2018

I've stayed here on three separate occasions and all of them have been great. The food has been excellent and the service attentive. I've stayed at many hotels and this is one of the few that can provide my breakfast bacon and scrambled eggs exactly right (bacon crispy and scrambled eggs creamy). The bathroom was very clean, roomy and well lit; the bed was comfortable. The staff in reception welcoming. As near as possible to coming home as you can get. Marvellous value. Will be staying again.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Kathleen we are very glad to hear that you are a loyal guest to the hotel this is very important to us! It was a pleasure to have you at the hotel and we are very pleased that you will be back :) Kindest Regards Nathan & The Team

"Expected more..."

2
14/03/2018

Nicely appointed rooms and public areas let down by a very poor dining experience. 45 minute wait for our starters is excessive for a chicken salad and a baked Camembert! The main course was a further 30 minute wait and the dessert another 30 minutes. Food was average at best. Poor service added to the disappointment. The following morning the breakfast was ok but wasn't hot, as if it had been stood for a while before being served. Definitely room for improvement. We have since cancelled an existing booking after this visit.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Shaun guest feedback is vital to us to ensure that we are able to exceed our guests expectations at all times which is our ultimate aim. I will personally look into the and rectify the issues have highlighted to improve our service in the future. I hope that we can welcome you back to the hotel again soon! Many Thanks Nathan & The Team

"Comfortable Stay, Super Friendly Team"

5
13/03/2018

I stayed at the hotel for one night, on a business trip. The room was really comfortable, a good size and very modern. The food in the restaurant was great quality (Burger recommended). Staff members were extremely friendly during my stay, which I deem so important. My only grumble would be about Wi-Fi and the connection in my room, it kept dropping in and out for me, and it was quite a weak connection.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it was a pleasure to have you at the hotel and we are very glad you enjoyed your time with us and we hope you can return soon! Kindest Regards Nathan & The Team

"Overnight stay"

4
04/03/2018

Stayed on a room only basis, couldn't be faulted. Large comfy bed, nice big shower. Extra milk and tea provided when asked. Rooms can be a little on the cool side if you end up with a big window due to the age of the building and original Windows which can be a bit draughty. We were at a private party up at Rockcliffe Hall so this was a far more economical stay just a few minutes drive / £8 taxi ride away.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel it is great to hear you enjoyed your stay with us and we hope you can return again soon! Many Thanks Nathan & The Team

"Wedding night from HELL"

1
04/03/2018

Wouldn't recommend ever !! We booked the honeymoon suite after our wedding. We've never been let down so much ?? They ruined our wonderful day... We we're sent down a dark corridor to a cold room ... no nice touches like wine or flowers. The jacuzzi bath ran cold a member of staff came and said the tap was temperamental !! The blinds in the bathroom weren't wide enough and the room was ground level onto the car park It was valentines night and they refused us to be able to sit in the restaurant. The food (starters) was cold the staff were disgraceful and inconsiderate. We were frustrated angry and upset they didn't care at all. We ended up getting a taxi home without unpacking still in my wedding dress and not staying..... We would never return

"if you need wifi in the room no good here"

3
26/02/2018

stayed at this hotel for 2 nights in january , its a very nice hotel and very good value apart from the wifi in the room, ours was none existent, if you wanted wifi you would have to go to the commual area where the tv and restaurant are on the ground floor, i did complain but they couldnt do anything about it i was told. spoiled the stay for us. but i would stay again if they sort that one thing that let it down for us. staff were really nice especially the breakfast lady.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Elizabeth, I am very happy to hear that you enjoyed your stay with us and i'm very sorry to hear that the WIFI was intermittent during your stay this is something we are working to resolve with our IT provider and hope to have it resolved in the near future. I hope we can welcome you back again soon! Many Thanks Nathan & The Team

"Great place to stay with friendly staff"

5
23/02/2018

Stayed here for one night on business, the room which looked like it had recently been revamped was excellent, I couldn't find a fault with the room, staff, hotel, or food. I'll definitely be stopping here again when in the area on business.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel and we are very glad to hear that you enjoyed our refurbished furnishings and the team at the hotel and we very much look forward to your return! Kindest Regards Nathan & The Team

"Surprisingly luxurious hotel."

5
22/02/2018

Great staff, excellent breakfast - order cooked from a menu which is fabulous as well as cold items. Lovely spacious room with large power shower. Nice range of areas to sit near bar, near TV or quiet places.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Kathie It is great to hear how much you enjoyed your stay with us as well as your dining experience and we hope that we can welcome you back again soon! Kindest Regards Nathan & The Team

"Much promise but let down by poor food."

3
22/02/2018

The Hotel owners have obviously invested in the building in recent years but not much thought has been given to the entrance area. As you walk in the first thing you see is the bar. Reception is hidden round a corner. The most obvious thing was that there was no one doing "Front of House" greeting guests.. that set the tone for the rest of our stay.The room we had was spacious comfortable and warm. Bathroom was clean and modern thought the shower selector for rainfall/handheld was broken. As we arrived on a Sunday we decided to avail of Sunday lunch. a VERY average meal..the worst mash I've ever eaten.based on this we decided not to try the evening meal, but just the breakfasts we had paid for. Sadly again this was disappointing.The hollandaise sauce for the eggs benedict was truly awful.. Decaf coffee was instant (there's a nice coffee machine in the bar 20 ft away which seemed not to be in use in the morning ). The full English was better but beans had been microwaved to death. This place has much potential but was let down by lack of management/service style and above all poorly prepared food. Needs a new chef, and a manager with some vision. My feelings about the food were confirmed by some local residents who had heard similar stories.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review your stay with us with us! We always aim to exceed our guests expectations so if you feel there is anything we could have improved I would love to hear about this! Please email me at [email protected] Many Thanks Nathan & The Team

"Very nice short stay"

4
18/02/2018

Stayed here for one night with my son. Booked day before. Receptionist really helpful and friendly. Arrived early evening and room - no 6 - was ready for us. Nice, clean and warm. Decor is excellent throughout the hotel. Bed was comfy and everything expected was in the room....tea, coffee, hairdryer, ironing board etc. Room 6 overlooked the main road which wasn't overly busy and didn't impact our nights sleep, but I'm sure it would not be for everyone. Maybe investing in good double glazing might be a consideration. We had dinner and breakfast in the hotel. Food was great and plentiful. Waiting staff all friendly and couldn't have been more helpful.....despite being very busy. Overall, I'd thoroughly recommend this hotel. Thank you for a great visit.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Mal it was a pleasure to have you at the hotel and we are very happy to hear that you enjoyed your stay with us and hope you return soon! Many Thanks Nathan & The Team

"winter break"

3
15/02/2018

stayed here for 4 nights in upgraded room which was lovely ,first night asked reception the meal times was told there would be a party of 10 at 5-30 so I booked meal for 6-30 come 6-45 still no table available and was told reception should not have booked us for 6-30 the party of ten were still at table when we told the waiter my wife is diabetic we got a table at 7-15service between courses was not good only 2 of a staff and it was not really busy.second night not much better 3 of staff. on last night of stay was valentines day we ordered steak one medium one well done the medium arrived under cooked we ordered an intermediate of melon it never arrived chips overcooked think they should change the oil ..cant fault the staff but there is something missing here small touch that could make this place so much better have staye d in a few best westerns before with no problems

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel William guest feedback is vital to us to ensure that we are able to exceed our guests expectations at all times which is our ultimate aim. I will personally look into the and rectify the issues have highlighted to improve our service in the future. I hope that we can welcome you back to the hotel again soon! Kindest Regards Nathan & The Team

"Sunday lunch "

3
12/02/2018

Visited for Sunday lunch for the first time since the most recent refurbishment. The food was pretty average and not huge portions but it is reasonably priced and the pudding (apple crumble tart) was very good. You can ask for children's portions of all main courses and they were happy to provide any extras or substitutions.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review your Sunday Lunch with us and I am glad to hear that you enjoyed your lunch. We always aim to exceed our guests expectations so if you feel there is anything we could have improved I would love to hear about this! Please email me at [email protected] Kindest Regards Nathan & The Team

"Relaxing stay"

5
08/02/2018

Arrived at The Croft Hotel at 1-15 and told our room was ready. The room we were allocated was lovely but it was at the top up some extra small stairs which proved a bit to much for my husband's arthritis. James (I think that was his name)on reception and a member of the housekeeping staff couldn't have been more helpful and we were given a room on the first floor which was larger and also lovely. The food was amazing but the second night was a better and more extensive menu than the first night,staff were excellent but a bit thin on the ground.. The downstairs areas were cold as log burners weren't lit on both days we were there but upstairs was lovely and warm. Wifi was a bit hit and miss. We would definitely return to the Croft.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it is great to hear that our team were able to assist yourself and your husband during your stay with us, we do have 2 ground floor rooms which we would happily ensure you are in upon your return. We very much hope we can welcome you back again very soon! Kindest Regards Nathan & The Team

"good place to stay"

4
31/01/2018

very friendly hotel, excellent value. I only stayed one night on business but found the staff very helpful, and the hotel well finished. Only slight downside was the time it took to produce breakfast (over 1/2 hr) but probably just one of those days. Otherwise excellent stay and good value

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review we are very glad to hear that you enjoyed your stay with us and hope we can welcome you back again very soon! Kindest Regards Nathan & The Team

"Excellent Staff"

5
27/01/2018

Lovely hotel with excellent, attentive staff. Large, clean room with comfy bed and superb shower. Enjoyable evening meal and good choice at breakfast. Will no doubt stay there again when we return to the area as easy access to Darlington, Richmond, Tees Valley, Swale Valley.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Jill it was a pleasure to read how much you enjoyed all aspects of your stay with us and hope you can visit again soon to do some more exploring! Kindest Regards Nathan & The Team

"Contractor"

1
24/01/2018

Wasn't impressed with my £19 sirloin steak so mentioned my grievance with some gangly figure called Ian who should never be in culinary environment as he was so disrespectful and unsympathetic to my dissatisfaction of my recently ordered meal. In other words I will refane from eating here as attention to customer satisfaction doesn't exist and I have the power to take my £ elsewhere.

"Well impressed"

4
22/01/2018

We had the bridal suite and we where very impressed .The bed was really comfortable televisin at the end of the bed the double jacuzzi bath was Devine . A spiral stair case up to the upper floor with a small lounge area with television , nail bar and salon type hair washing facilities all beautifully presented . Their where a couple of tiny negatives some of the walls need a touch up and the blind in the bathroom needs to be changed for a new one ,maybe two packs of biscuits in the welcome tea and coffee pack. We had a three course meal starter pate very nicely presented and tasty . We had the steak for our main course which again was very nice the only slight complaint we could have was we asked for the steaks to be rare and they came cooked to a medium but still nice and tasty . For sweet I opted for the baked cheese cake which I would highly recommend, my wife had the chocolate fudge brownie which she raved that this was an excellent brownie. We had drinks in front of a lovely log burner in a really pleasant lounge area . Ian works very hard and is a credit i am sure he would have given extra biscuits in the room if we had asked. I would highly recommend giving this hotel a try . Well done Ian and staff we totally enjoyed our stay.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Alan it was a pleasure to read how much you enjoyed your stay with us and regarding Ian our Food & Beverage Manager. We hope that you will be able to return in the near future! Kindest Regards Nathan & The Team

"Weekend stop over for a event at croft race cicuit"

4
20/01/2018

Nice clean well decorated rooms. Massive shower! A little tight on teas and coffee in the rooms. Good food at reasonable prices but limited bar as I drink real ale. Beer was off on first night but rectified on second. Would use again no problem ??

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Dean I am very glad to hear that you enjoyed your time with us and that you would use us again in the future! I will look into the tea and coffee in the room as guest feedback is vital to our business, I hope we can welcome you back when you return to the racing circuit or even before Many Thanks Nathan & The Team

"Genuinely positively suprised"

5
20/01/2018

Bearing in mind I had a meeting at a hotel 1/2 mile away that quoted £265 I was dubious when I got a rate of £50 at the Croft. How positive the experience was from start to finish Booking easy Checking easy Room excellent Bathroom excellent I would recommend this to anyone it was great value and great quality well done to the team too as they were positive and couldn't do enough to help 10/10

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review I am very glad to hear that your experience with us was an enjoyable one and we hope that you will be back again soon Many Thanks Nathan & The Team

"Wonderful stay"

5
20/01/2018

Stayed for one night bed breakfast and evening meal and can't fault this place. Staff were very friendly, smart and efficient. The room (24) on the ground floor was immaculate with a beautiful bathroom and very comfortable bed. The hotel itself is very cosy with a real log fire in the bar/lounge. Don't really know why people are so keen to pul this place bits as the prices are extremely competitive. If you want to pay £300 a night then go to Rockliffe Hall. From a couple who have travelled the world, we have no complaints whatsoever.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Julie it was a pleasure to read about how much you enjoyed your stay with us and that you enjoyed our cosy log fires! I hope that we can welcome you back again soon Kindest Reguards Nathan & The Team

"A bit of a let down"

2
17/01/2018

My wife and I stayed here as we were eating at a local restaurant and both wanted a drink, so stayed at the Croft Hotel overnight. Our room was ok, quite spacious and quiet, but was a bit cold and bleak, although the bathroom was very good, nice and modern. The hotel itself though was very poor. From reception staff to bar staff the service was very poor indeed, poor attitude, everything an effort and even scruffily dressed. We waited at reception for 10 minutes to check in, simply because no staff were on hand, and when they did arrive it was as if we had disturbed them somehow!! The hotel is outdated and in desperate need of a refurbishment too, tired and dreary, we will not go back

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Carl I am very sorry to hear that your stay was not to your liking. I would like to point out that I was onsite during your stay during the evening through to the next morning and that none of our team to my knowledge were scruffily dressed or displayed a poor attitude and that our aim is to exceed our customer expectations at all times. The hotel received a full 1.5 million pound refurbishment which was completed less than 18 months ago so I cannot comment on this other than to apologise for not being to your taste. I hope that we can welcome you back in the future and exceed your expectations then Kindest Reguards Nathan & The Team

"A few improvement needed"

3
10/01/2018

The hotel appears quite decent at first, however once you scratch the surface it really does need a few improvements, which appear the hotel are working on as the communal areas appear to have beed over hauled. The rooms are conformable but the paint is pealing off the walls in places and the windows are falling apart. There is no air con in the room and you can't open the window at all so I imagine it's not a nice place to stay in the summer, I do like fresh air in the room in the morning. I filled in the breakfast card and hung it on my door about 8pm and it wasn't collected, I did just go downstairs but what's the point in offering the service if nobody bothers with it.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel, I am very sorry to hear that we did not exceed your expectations during your visit. We are currently in the process of our bedroom snagging which will pick up all of the issues you have highlighted which will be completed during January. We will also be looking at our internal processes to improve our customer services with regards to our night ream and we hope that we can welcome you back once he has settled in and you will conciser the hotel in the future so that we can exceed your expectations in the future. Many Thanks Nathan & The Team

"Christmas Day Lunch"

5
09/01/2018

After many years of cooking Christmas Day lunch, and now that my husband and I are retired, we treat ourselves to eating out. This year we decided to book The Croft Hotel as we haven't been there for a while and it's just a few miles from home. We were really impressed with the service we received, the staff were so pleasant and attentive for the duration of our stay. The meal itself was delicious with generous helpings. The atmosphere was perfect for us, not too crowded, not too noisy and with background music to our taste. We will certainly be recommending to friends and we will return!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Chris we are very happy to hear how much you enjoyed your time with us on Christmas day and very glad that our aims for the day came across to the customers Many Thanks Nathan & The Team

"Caveat emptor"

2
02/01/2018

The Croft is promoted as a function venue but guests are tolerated. It is a good idea to enquire if there is anything on when booking especially if you appear to be getting a very good rate. Nobody is going to volunteer the information and noise could be an issue. On my most recent visit, noise in the room had peaked at 94db by 22.30hrs and averaged 73db over the evening, albeit on an uncalibrated phone app. To put that in perspective, individual drum beats which severely rattled the window in its frame registered at around 60db. The vocalist and certain guitar chords resonated with the central heating radiator and associated plumbing causing them to reverberate along with the music and bathroom floor. To be fair the music, the live band having given way to a disco at some point in the evening, stopped at midnight sharp leaving the guests to wend their way and generally settle down. The lack of a window catch or sash chords perhaps facilitated the window vibrations and at least there was a block of wood to prop the window open if you wanted ventilation. The house keeping was tolerable, there was a biscuit to share along with a coffee. The usual toiletries were in evidence with exactly two tissues in the box but the shampoo bottle was empty. The shower fills the tray faster than the drain can cope so watch out for flooding. Top tip, if you book and pay online be sure to print and carry your receipt. Twice in the last twelve months the pre-paid room has appeared on the bill at checkout.

Nathan L, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel, I am very sorry to hear that we did not exceed your expectations during your visit. We do feel that we are a hotel first and a function venue second it is sometimes hard for us to differentiate between who is a function guest and a leisure or business guest as may book through 3rd party's . We are currently in the process of implementing a new head chef during January and internal processes to improve our customer services and we hope that we can welcome you back once he has settled in and you will conciser the hotel in the future so that we can exceed your expectations in the future Many Thanks Nathan & The Team

"New year eve ????"

5
01/01/2018

Fantastic NYE at the croft hotel! We really enjoyed our stay. Lovely friendly hotel! Food lovely! Lovely staff! Great manager Ian! Michael Jackson tribute was great! Music was great! Thanks to the croft hotel we had a fantastic night! ????

Nathan L, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it is great to hear how much you enjoyed your stay with us and hope you can welcome you back again soon! Many Thanks Nathan & The Team

"Short Break"

5
30/12/2017

We stopped at this hotel, on way to visit family in the south. This hotel is in a small village, very close to a bridge crossing the Tees. Parking was outside the front next to the main road and I think it had parking at the rear. First impressions was that the decor was to a high standard, and looked very fresh. This continued in our room which was twin bedded. The bathroom was modern with a walk in shower. The beds were comfortable and everything was clean to a high standard. At the time of visiting, there was some changes being made to the kitchen staff, therefore a limited menu was available. We eat there two night, different menu each night. Choices were ok, the food ordered was reasonably priced, well presented and tasty. We eat in a bistro style restaurant. The serving staff, were pleasant and helpful. The only complaint was the our heating in our room seemed to be uncontrollable, very warm no matter the thermostat setting. The room window could not be opened, appeared painted shut which did not help. We reported this on checking out.

Nathan L, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it is great to hear how much you enjoyed your stay with us and hope you can welcome you back again soon! Many Thanks Nathan & The Team

"The “canny”Croft."

3
24/12/2017

We stayed here (The Croft)x2nights while attending a wedding at the 5??Rockliffe. I would say, that the Croft gets a lot of trade from people attending weddings etc at the Rockliffe but can't afford the just ridiculous, unbelievable jaw dropping rates. The Croft is very easy to find and within easy reach of Darlington by car or bus etc. First impressions are very pleasing tho close to the busy A167. Ample free parking front and rear. At reception on the 21st Dec around 14.30 we checked in. Now, when you are greeted for the first time as a paying guest, as a receptionist you should get up out of your seat and greet guests in a welcoming manner. Not make a phone call and keep guests waiting. Offer to help with bags or even get the door?? Not remain seated while holding head up on your elbow. The room 22 is a bit on the small side and cramped, although in room we had fridge, safe, iron and excellent flat screen large tv??Room was clean and nicely prepared for guests. However, window is not double glazed and road traffic noise was quite loud. Mildew and condensation (see photo) unacceptable for guests and could be unhealthy? Shower room cramped but well lit. To manager, floor tiles are broke/loose and noisy. Shower is powerful but does not drain away quickly enough, needs sorting. Also, one biscuit, one cocoa?? It's a bit mean???? Breakfast: Dec 22nd how not to do breakfast!! ???? we were greeted by a young man heavily tattooed, now not offensive to us, I put it here so management can identify said person. Asked our room number if we needed tea/coffee ,he walked off??? On our table, no napkins, no sugar, no butter, no tablecloth, no milk and mix match of crockery. We thought we'd sat a already used table, but NO they were all badly laid???? Young man reappeared with coffee and took our order for cooked breakfast. We thought he would noticed lack of sugar etc, no, no chance? I got up and asked for it? Oh my god! Cooked breakfast!! Absolute garbage! Over cooked, extremely greasy, and barely warm?? I left it! Only fit for the bin and probably, I hope where it ended up. My wife asked for well done scrambled eggs, blimey at one point the eggs must have took fire! Black, greasy, inedible ???????? We had cereals, played it safe. We were never asked if all was ok because chef and tattooed young man were to busy sat warming there backsides and stocking the fire with logs in bar area, while scanning their mobiles seated in guest area!!? To management, correct me if I'm wrong? Is it Best Western PLUS? Policy for staff to sit in guest area in work/kitchen overalls while paying guests are being ignored? Unbelievable and rude! 2nd night we were woke at 2am by a female screaming and using the worst colourful language you could ever come across. In a very nearby room a couple were having an almighty domestic? When it sounded like the room was being trashed, we alerted reception! To be fair, who ever came to sort out the domestic, did so, promptly, professionally and in the appropriate manner??well done, our biggest thanks to you?? Breakfast: Dec 23rd. Oh my god........ what a difference! A very pleasant older lady who couldn't do enough. Pleasant, courteous and efficient. Tables were set to high standard with all the breakfast items you would need??croissants, pastry's, even toast. We did not order cooked breakfast for fear of the worst! Big thanks to the very nice lady who served us. Checkout, again , don't bother to get up, don't bother to ask if we enjoyed our stay, infact DON'T bother! To management: 1: receptionists need more training. 2: some staff are carrying others. 3: staff should never sit in bar area in overalls while guests are present. 4: get rid of chef who did breakfasts 22nd Dec. 5: we require a refund for the appalling breakfast 22nd!...... no chance! To sum up. I would not return and not recommend, hotel lacks commitment, professionalism and basic do's and don't ‘s. My advice, pay the ridiculously high prices at the ??????????Rockliffe.

Nathan L, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel, I am very sorry to hear that we did not exceed your expectations during your visit. I will be investigation the issues you have highlighted and resolve them immanently . I hope that you will conciser the hotel in the future so that we can exceed your expectations in the future Many Thanks Nathan & The Team

"Awful food."

1
22/12/2017

What on earth has happened to the food, we have been regular sunday lunch visitors for the past year, never again, this has gone from one of the best to one of the worst, it was hardly busy in the first place but the wait was on the annoying side, then when the food came it was the polar opposite to our previous visits. School dinner with watery gravy is the best way I can describe it. I can only presume the previous chef has gone. I would chuck him a few quid and get him back.

Nathan L, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel, I am very sorry to hear that we did not exceed your expectations during your visit. We are currently in the process of implementing a new head chef during January and hope that we can welcome you back once he has settled in and you will conciser the hotel in the future so that we can exceed your expectations in the future Many Thanks Nathan & The Team

"Hidden Gem"

5
06/12/2017

Stayed here in August and can't wait to return! Hidden Gem in Darlington only a 10 minute taxi from the City centre. The hotel was warm and friendly with great decor. Amazing food & huge portions! Definitely recommend having the Sunday lunch if you can, it's delicious. Bedroom was clean, spacious and modern. Onsite Gym has everything you need whilst away for a short stay and to top it off the staff couldn't do enough for us. Couldn't recommend this place enough! Special thank you to Nathan the General Manager for making our stay so special.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Jess it was a pleasure to have you at the hotel and we are very glad you enjoyed our facilities :). We hope to welcome you back again very soon! Kindest Reguards Nathan & The Team

"wedding"

5
28/11/2017

Cant thank the staff at the croft for making our one night stay enjoyable the rooms were lovely and the breakfast was excellent thanks again to all the staff there would reccomend the Croft if it being a break or bussiness

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review it is great to hear that you enjoyed your time here and we would love to welcome you back again soon! Many Thanks Nathan & The Team

"Very nice food"

3
09/11/2017

Visited 3 or 4 times over the last few years because the food has always been great, with a good busy atmosphere for sunday lunch, the old manager a very well spoken slim gentleman in a suit must havd moved on and now I think they just rely on a barman and the young girls to run things and it all seemed a bit haphazard and after waiting over 40 mins for food we decided to go elsewhere, which is a shame. With the right people in charge this place could be a goldmine. Not sure if they do weddings but it would make a great location with the river Bridge under local church near by.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Dave, I am unsure as to who you mean regarding this manager as our recent management does not fit this build however our Food & Beverage Manager Ian is with us for lunch every Sunday not young girls as you have suggested (although I'm sure the ladies we have wouldn't mind being called that). I am sorry to hear about your wait for your meal and I will look into this, we do cook all of our food fresh which can lead to it taking a little longer but not to this degree. Once we relaunch our main menu and Sunday lunch in January it would be great to see you back with us! Kindest Regards Nathan & The Team

"Sunday Lunch"

4
06/11/2017

Eight of us went for Sunday lunch, the general feeling about the meal was mediocre ,the starters were just okay , the turkey and beef were okay, veg good and the gravy good. If going again I would miss the tarter, cold thin slice of quiche and a few rocket leaves did not float my boat and one lady counted four tiny pieces of smoked salmon in her starter , the soup was probably the best. The decor is lovely, the place is clean and the log fires are dreamy.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your great review, we will take your constructive criticism on board when planning our future menus. We hope to welcome you back again soon! Many Thanks Nathan & The Team

"Great Find"

4
02/11/2017

I needed somewhere to stay that was reasonably close to Teesside airport as I had a 6am flight the next day. Booked this hotel as a last minute decision. I was not disappointed. The staff were very good and helpful, the room was quite large with a king size bed and the bathroom looked new and very clean. I was impressed. The building is an old building and has a good mix of old and new. I did not eat at the restaurant hence I have only given 4 stars. I was picked up by a friend and we went to the Bay Horse in Hurworth Village close-by (very nice), but I did look inside the restaurant and it looked cosy, candle lit and appealing. I stay at a lot of hotels and this one offered the best value for money I've seen in a long time. I would certainly stay again and no doubt give it 5 stars.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Phillip we very much look forward to your return and getting our 5 stars from you :) Kindest Regards Nathan & The Team

"Excellent"

5
29/10/2017

Stayed here Friday night. Staff were lovely, especially girl behind bar and Ian on reception. They never stop but are still incredibly friendly. Couldn't obtain taxi so Ian offered to take us to our destination. What an amazing guy and an absolute credit to the hotel. Will definitely be staying again

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it is great to hear that our team were able to assist you during your stay with us and I hope that this will spur you on to visit us again soon! Many Thanks Nathan & The Team

"Perfect in every way !"

5
23/10/2017

My son Lewis and now daughter in law Lyndsey held their wedding here on Saturday 21st October and we are all still talking about it. The hotel is the perfect wedding venue . The ceremony room, the bedrooms, table presentation, bedrooms, bar staff ... all wonderful. A special thank you to Ian who ensured all went to plan. His professional and friendly attitude was outstanding enabling everyone to relax and enjoy the day... nothing was any trouble , thank you so much Ian

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review it was a pleasure to have you all at the hotel for Lewis and Lyndsey's special day and I will ensure that your kind words get back to Ian who will be very very pleased to hear this! I hope we can welcome you back to the hotel for years to come :) Kindest Regards Nathan & The Team

"Date night"

5
23/10/2017

Amazing stay with food to die for and staff that were only more than happy to help. We stayed on a Thursday and the atmosphere was lovely; cosy and romantic. Nathan and his team are really friendly and I'd highly recommend staying at The Croft to any friends and family.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Benjamin it was a pleasure to have you at the hotel and we are very glad that you and your wife enjoyed your date night with us. It would be our pleasure to welcome you back again soon! Kindest Regards Nathan & The Team

"QUIET BREAK"

4
12/10/2017

Had such a good meal the last time we visited this hotel, although not happy with the room decor and comfort, and seeing that it had been refurbished decided to take the wife for a couple of nights break. the hotel is ideally situated for shopping in Darlington,Northallerton and visiting the surrounding area like richmond or the North Yorkshire Moors. Check in was easy and directed to our room on ground floor. The room was spacious clean and the facilities as expected. Room could do with an openable window to allow condensation evacuation as windows in the morning inside we soaking, had left bathroom fan on to help clear it but did not work. Could not connect to WiFi,either on mobile or ipad in room but as not a problem to me did not bother to find out if there was a problem, did notice other guests using WiFi in bar area. Sat down for meal on Sunday night which was a set menu, no al a carte on Sundays but thoroughly enjoyed the starter, home made soup and the turkey meal finished with lemon tart. The wife had the pork and said was the best pork had for very long time. Could not fault the breakfast in the morning as I think we were the only guests in for it on the Monday, served piping hot to order and cooked to my liking, no runny egg or undercooked cold sausage, the wife had scrambled egg and I noticed it was cooked with fresh eggs and not powdered as is usual in a lot of hotels. The a la carte menu was a bit disappointing for me, not enough choice, but again the soup and mains we had were well cooked and we both enjoyed, the dessert, apple crumble was excellent but I think because there were only a few diners we were served all the apple crumble the chef had made, pity we could not eat it all because it was lovely. The prices for the meals and drink we found very reasonable, the staff very friendly and efficient. The only thing I found was the heating did not appear to be switched on as on entering our room it was chilly and radiator never got hot on two nights we stayed. may have been due to number of guests staying at time. Overall I would come back and stay again no problems and would recommend it. Did stay in Q Hotel in Leeds two weeks ago supposed to be 4 star but Croft better by 2 stars than that.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review it was a pleasure to read how much you enjoyed your time at our hotel and this will be passed onto our team! I hope that we can welcome you back in the near future. Many Thanks Nathan & The Team

"Our son's wedding reception"

5
10/10/2017

Very special day for our new daughter in law Lisa and our son Lee. All their best-laid plans made possible by the manager Nathan. The dining area was splendidly set up. Excellent food served by friendly staff. Our room for the night was clean and a very comfortable bed, modern bathroom with walk-in shower. Vast choices for breakfast with endless tea or coffee. Big thank you to The Croft.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you so much for your kind words it was a pleasure to have you all here for Lee and Lisa's special day! I hope that you will all be popping in soon to show me all of your photos :) Kindest Regards Nathan & The Team

"Excellent food, hard-working & cheerful staff"

5
07/10/2017

We stayed at the Croft in a party of 22 for 2 nights, including dinner on both nights. The food was very good, the rooms big and clean. The staff worked so hard to make it a really nice stay. Ian and Diane deserve particular praise.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel and we are very glad to hear that you enjoyed your stay with us and will pass your feedback onto our team. We hope we can welcome you back again soon! Kindest Regards Nathan & The Team

"No Wi-Fi "

1
05/10/2017

Arrived and got myself settled in my room within an hour I had left. No Wi-Fi in any if the rooms due to fault which I was advised by a member if the team had been problems for 2 weeks. Would have been better to have advised me during my check in to have saved me wasted time and effort. Wi-Fi in rooms a complete necessity for the business traveller.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your review I am very sorry to hear that there was no WIFI during your stay with us unfortunately we have a few minor issues with our WIFI at the moment which we hope to revolve soon. However most of our rooms do have coverage I am sorry that we were unable to accommodate you and hope we can welcome you back in the future. Many Thanks Nathan & The Team

"Hotel seems like an unfinished refurbishment project"

2
04/10/2017

There for a small reunion. Staff were friendly enough but not enough of them. Private room had a ceiling leek. Beef for the formal dinner was as tough as shoe leather with one of our group requesting a sharper knife as she could not cut through it. Breakfast on the final day completely under resourced yet should have known how many guests were staying.Rooms spacious enough but ours suffered by being to close to a noisy fan

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel John, I am sorry that we had a minor leak in our function room however this is the first time it has occurred and didn't last for very long. I am sorry to hear about your beef being tough and can only apologise for this and hope that you will give us another chance in the future. Kindest Regards Nathan & The Team

"Re-visit after a few years!"

4
28/09/2017

Following the decline in the hotel restaurant awhile back we decided to stop going there. However, knowing it was now under new management and has now been refurbished we thought we would give it another try. We called in early yesterday (Wednesday) evening for a meal. Well, what a transformation to the interior, it certainly has come alive. It was warm, welcoming (thanks Kim), nicely furnished and clean toilets (gents). As for the food, it was excellent, you could not fault the portions, quality and quantity (if anything too much!). Cannot comment on desserts, not enough room to sample. As for the overall price, acceptable! We will return in the near future to sample their Sunday Lunch and take advantage of their loyalty card. Hopefully it could become a regular dining habit. If any criticism, the wooden dining tables appear to be tacky to touch and coasters would be good on the glass tables in lounge. That's it, see you again soon!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your great review we are very pleased to hear that you have decided to return and try the hotel again. It is a pleasure to hear that you feel our food and new look venue is a vast improvement and we look forward to welcoming you on a regular basis :) Many Thanks Nathan & The Team

"Rooms good. Food......read on."

3
26/09/2017

Arrived on a Friday evening after a five hour drive. It was 8.45 and we were told that there was a one hour wait for food. I had had a hospital procedure carried out on my eyes that afternoon and could not see well enough to eat a sit down meal. My request for a basic sandwich to eat before an early bed to rest my eyes was turned down flat. Turned out that the rest of the party never got their meal because the chefs finished before orders were completed. They had to get a take away pizza! Saturday night we booked the table earlier and everything was fine although a couple of meals had to be sent back. This was rectified with a change of order. The room we had was excellent. Clean and comfortable with lovely shower. Breakfast again was very good. I think the problem with this hotel is lack of staff on the restaurant front. If this was addressed I would consider staying here again.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel following your recent stay with us, I am sorry to hear about a mix up of communication during your food order process however being present that evening I can confirm that our kitchen was running with an hour wait due to the high volume of customers in a short period and a table of 9 which wasn't booked would incur this wait unfortunately, however our kitchen is open until 10pm every evening leaving plenty of time to order. We have taken your comments on-board so that we can improve in the future and hope we can welcome Kindest Regards Nathan & The Team

"Overnight stay/ dinner with friends"

5
21/09/2017

A super overnight stay - the bed was very comfortable and the room was peaceful. Excellent powerful shower. We were meeting friends for dinner and hoped this would be good - it was superb! A range of starters, main courses and desserts were ordered and everyone was completely satisfied with their choice. Interesting choice of ingredients and beautifully presented. Highlight for me was the seafood linguine - absolutely delicious. Piping hot, the mussels were large, moist and tasty, the prawns and salmon perfectly cooked and the sauce was a dream! Staff were efficient, friendly and helpful throughout our stay. We would certainly stay here again if in the area.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Wanda it is great to hear that you enjoyed your stay with us and especially the food! I hope we will see you again soon :) Kindest Regards Nathan & The Team

"The perfect wedding"

5
17/09/2017

Well what can I say? I had my wedding at croft hotel yesterday and wow! Obviously being a bride I had my worries....what if this isn't right, what if this goes wrong. Nope the whole day was pretty god dam perfect. The staff worked so hard to create an amazing day for everyone and let us know what was going on every step of the way. Nathan did an amazing job organising the day and Ian was a superstar hopping from one task to the other! Couldn't have asked for better staff. The food was unbelievable and got everyone talking, rooms were spotless, everything was set out beautifully! I just want to say a massive thank you. You made me relax and enjoy my big day and we couldn't have asked for a better venue. Lyndsey Pearson (chandler)

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Hi Lyndsey Chandler :)! Thank you so much for your amazing comments and on behalf of myself and the team I can truly say it was a pleasure to be a part of your special day and we hope to be welcoming you back for years to come! I will pass on your praise on to the team and please come down and share Tim's photos if you get chance. Kindest Regards Nathan & The Team

"Beautiful hotel"

5
16/09/2017

Really good hotel , from the Decor , staff and the most comfortable beds yet. The staff were really helpful and friendly although were short at breakfast time . The poor girl that was on her own did really well . The food was good but the best of all were the bed it was SO comfy.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it is great to hear how much you enjoyed your stay with us and we hope you will be back again soon! Kindest Regards Nathan & The Team

"Few Brownlee Points"

2
14/09/2017

Well it was a good choice to hold a wake for our cousin at the Croft Hotel And the staff were great - helpful, courteous and prompt to respond. The facility - the main function room was clean and tidy - although a tad clinical Food was provided for a hundred and the spread look very good - at first glance - and some bits were ok but as a general comment, management had made a fundamental mistake - they must have put it out early and failed to cover it. The upshot was that by the time we got to it the food was generally pretty dried out. This is a basic and unforgiveable management error - So for effort its 7 Brownlee points - for execution its a disappointing 3

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to comment on your recent visit with us John. I am very sorry to hear that you did not enjoy your food with us however I would just like to mention that the food was asked to be out for a specific time before guests arrived and your party was an hour late after this therefore we cannot call this a management error as we have done everything we can with regards to this. If you would like to discuss this further please contact me Kindest Regards Nathan Longthorne Hotel Manager

"The Croft Hotel, Croft-on-Tees"

5
12/09/2017

The Croft Hotel My wife & I recently stayed at this delightful hotel. We were in fact attending a family wedding at the Rockcliffe Hall Golf & Spa Hotel. From booking the reservation at the Croft Hotel, until leaving was a pleasure. The staff were incredibly, we arrived approximately 11.30, our room was ready, really nice very spacious clean, the wow factor, could not fault it. The wedding was at 1.00, at Rockcliffe, what did the Croft Hotel do, only taxi us to the venue, unbelievably what a service. My special thanks go to Claire, who arranged our stay, & this lady started our day off perfectly. Nothing was a problem. More than 5 star service, that's for sure, we will certainly be going back to the Croft Hotel, furthermore, be telling friend & family about this remarkable Hotel. By the way the beds are very comfortable, & the breakfast was first class, fantastic. Thanks Claire & staff. Nick

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review it was a pleasure to read and we hope that you can return to the hotel again soon! Many Thanks Nathan & The Team

"Very comfortable "

4
09/09/2017

Got a warm welcome as soon as I arrived, got checked in without any delays. Room was very clean and comfortable, good facilities too, tea/coffee, hairdryer, iron and board to name a few. Only down side for me was I couldn't get a very good phone signal. Breakfast was a great choice but service was a bit slow only 1 girl on to serve. Coffee was cold by the time the cooked breakfast came. Would definitely consider staying again.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Christine it is great to hear that you enjoyed your stay with us! I am sorry to hear that your breakfast was delayed however we do cook all meals fresh to order which can take longer. I hope we will see you again soon. Many Thanks Nathan & The Team

"Sandra"

5
06/09/2017

Stayed here for one night before a family wedding. It was a wonderful place and the staff was very helpful. Used to stay there as a child when my grandparents worked there. It brought back a lot of memories. Keep up the awesome atmosphere and quality.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Sandra it is great to hear how much you enjoyed your stay with us and that it brought back some fond memories for you! I hope that you will be back in the future to make more memories with us. Kindest Regards Nathan & The Team

"High quality accommodation and friendly service"

5
27/08/2017

I booked the Croft as my normal Teesdale hotel was fully booked. Ian at reception was very friendly and welcoming and offered me one of the newly refurbished rooms. The king-size bed was comfortable, the tv was a good size and the bathroom was modern. Like many older hotels, the room wasn't overly endowed with electrical sockets but otherwise everything was perfect. It's a shame the hotel is off the beaten track despite the beauty of the local countryside. But that's the reason you can get top quality accommodation at a knock-down price.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for you wonderful review it is great to hear how much you enjoyed your stay with us and we hope that you can return again soon! Many Thanks Nathan & The Team

"Disappointing meal in a dark room"

2
24/08/2017

I've eaten here before and enjoyed the meal but this time, oh dear! Waited well over half an hour for an overcooked lasagne (baked black on the base) with dried up garlic bread which was more like fried bread than a lovely moist piece of garlic bread. The chips were good though! I opted for the early bird meal - just got in in time but gosh, poor service and an uninspiring area to eat in - dark and dingy. For a hotel it wasn't what I would have hoped for. Shame the Comet wasn't serving food that evening!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel I am sorry to hear about your displeasure regarding your meal with us. We will be looking into our shortcomings regarding your meal and ensuring that our look at the waiting times reducing out waiting times and our cooking of lasagna. After discussing this briefly with the team it was pointed out that your complaints weren't communicated to ourselves until the end of your meal where as we could have changed your meal had we have known of an issue. If you would like to discuss this further please contact me at [email protected] Kindest Regards Nathan & The Team

"Croft Hotel stay"

4
21/08/2017

My 2 night stay was exceptionally good apart from the very slow service in the restaurant at dinner. breakfast was no problem. The room was of a very high standard and all the amenities including superb internet was most welcome.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel Brendan and I am glad to hear that you enjoyed your stay with us. I am sorry to hear that the your food service was slow on an evening however making all food fresh this can be the case sometimes and I hope that it was worth the wait! Kindest Regards Nathan & The Team

"overnight stay"

5
17/08/2017

stayed here for a night on way home from morpeth- the hotel has just had a makeover our bedroom overlooked farm fields. the receptionist was very welcoming. we had our evening meal there and it was the best food we have had in ages. we had a little ait for the meal and had ordered a bottle of wine. When we checked out we were told the wine was on the house due to our wait at the mealtime !! Fantastic hotel/staff/and food top marks

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review of your hotel Dean it is great to hear that you enjoyed your stay with us and we hope to welcome you back again very soon! Kindest Regards Nathan & The Team

"Well worth a visit"

5
12/08/2017

Just stayed at the croft for 2 nights attending a wedding at rockcliffe hall. Staff were very friendly, rooms were excellent and service good too. Nothing to much trouble when wanting something different to the menu. Food was very good and a fair price. Would definitely go back Thanks to all the staff who made our stay an enjoyable experience.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your review Martin I will inform our team of how much you have enjoyed your time with us and it is great to hear that they assisted you when you requested alternatives to our menu. I very much hope we can welcome you back again soon. Kindest Regards Nathan & The Team

"Perfect stay"

5
12/08/2017

This was just somewhere to lay our heads as we had plans to attend a party at the otter and fish locally (which was superb). But after a very short discussion we have decided we will go back to enjoy everything the croft spa has to offer. Check in seamless! Bar lovely! Restaurant looked lovely! Sprawling staircase to first floor was impressive! Room modern, comfortable and very spacious Staff we encounter all friendly All in all we look forward to visiting again and would highly recommend x

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review of our hotel it is great to hear how much you enjoyed your stay with us. I am very glad that all aspects of your stay were enjoyable and we very much look forward to your return! Kindest Regards Nathan & The Team

"Sunday lunchl"

5
09/08/2017

Very good. Meat tender,succulent,veg good.A lot of ales empty,but what we're available acceptable.Possibly the best Sunday lunch in the Richmond area.Staff friendly and enthusiastic.Bill not as much as I expected.Will be back

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your email Stuart it is great to hear that you rate our food so highly :) and I am sorry to hear about the Ale it is something I will look into however we do normally carry plenty :) Many Thanks Nathan & The Team

"Sunday lunch"

5
08/08/2017

Lovely lunch great service. Would be good to have some background music on. Can't wait to visit again. Went for coffee a few weeks ago we were made very welcome and was very relaxing. Scones were freshly made and delicious.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review Janice it is great to hear that you have been to our hotel multiple times recently and I will ensure the team are playing background music :) Kindest Regards Nathan & The Team

"Lovely Stay"

5
08/08/2017

Really enjoyed our stay. Delicious meal and a newly renovated room. What more can you ask for. Oh yes very friendly staff. Lime, coconut and honey chicken skewers were delicious. Will certainly return.

"Excellent, Simply Excellent."

5
07/08/2017

This hotel has recently been refurbished and the standard of work is superb. The rooms are a delight, the bathrooms are bright and fully equipped, the walk in shower a delight and the beds so comfortable. Breakfast was excellent - real squeezed Juices, a full English breakfast cooked to order and so hot it was steaming. Plenty of coffee and a wonderful attentive server as well as a great cook in the kitchen. If you need somewhere in croft to lay your head, look no further, this is all you will ever want

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for this fantastic review Gordon it was truly a pleasure to read how much you enjoyed your experience with us. It appears that you have enjoyed all aspects of your stay with us and have noticed the effort by our team to maintain our standards. I hope we can welcome you back again very soon! Kindest Regards Nathan & The Team

"Friendly and relaxing hotel..."

5
06/08/2017

Lovely 2 night stay at The Croft Hotel. The staff were friendly and helpful, rooms clean and comfortable, super breakfast and fabulous good value for money meals in the restaurant. Will definitely recommend it and will be staying again in the future.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review Susan I am very glad to hear that you enjoyed your time with us. I hope we can welcome you back soon! Kindest Regards Nathan & The Team

"Lovely but ..."

4
28/07/2017

We stayed at The Croft on Friday 28th July for one night. Check in was quick, efficient and friendly. The lady explained breakfast options and confirmed our dinner reservation for later that night. She also mentioned they had a live singer on in the bar that night... We had booked a standard double room. The room was lovely, really spacious and immaculate as was the shower room. A large shower cubicle, no bath, but that was no issue for us. Water pressure was great and there was complimentary shampoo and body wash provided. Our room faced onto the road at the front of the hotel. Although the road seemed to be fairly busy there was minimal traffic noise. We ate in the restaurant, both having different starters and mains and all food was delicious. Huge portions sizes. For the 2 courses and 2 alcoholic drinks the bill came in at just over £45. Really good value for money. Our server, Ben, was friendly and the service was quick and efficient on a fairly busy night it seemed. We also had a few drinks in the bar £7.40 for a vodka coke and jd coke so again, good value in a hotel. After dinner and a few drinks we returned to our room. The singer had just started in the bar when we left and unfortunately I dont think it would have been any louder in the bar than it was in our room. We were in room 9 and it felt like the bass was reverberating through it and we could hear the singer word for word. While I appreciate many places have live entertainment on a weekend and you have to maybe expect a level of noise, this really was loud in our room. I think from the layout of the hotel the singer was directly under our room - perhaps some forewarning wouldn't go amiss to people having to suffer in this room if live entertainment is on. In all fairness it was only from around 8pm till 1030pm. Unfortunately this was a major downside to our stay as we had gone away for a very rare, quiet night away from a rowdy 5 year old at home... This bears no reflection on the hotel as everything was was great, it was just unfortunate we chose to stay on the night we did. We did sleep well after the singer had packed in for the night. The beds were comfortable and the hotel and surroundings were quiet. Can't comment on breakfast as we didn't choose to have it at the hotel. I would return and would recommend the hotel wholeheartedly, but maybe check beforehand there is not a singer on, especially if you are in room 9 .... :)

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review of our hotel EssTee85 it was a pleasure to read how you enjoyed your stay with us. I am sorry to hear that the singer disrupted your time here is was our first event and we are still working out the kinks with this. I appreciate that it can be hard to get time away from your children please contact me at the hotel next time you are able and I will ensure it is a night to remember! Many Thanks Nathan & The Team

"First visit "

2
23/07/2017

Room loverly and bright , house keeping spot on could not fault how clean the room was. Bar area bright and modern, Food was loverly but a bit slow on serving , 45 mins wait only a few in ( did not see any function going on ). The only other down side is I'm a BESTWESTERN Member and I've had to telephone three times to get my points added , stayed at the being of the month and still not on, I feel another call having to be made !!!

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your review BMorriss we are a little disappointed with 2/5 as you appear to have enjoyed our rooms team and food. Our kitchen can sometimes take a little longer than most as all food is cooked fresh rather than reheating I am sorry that this was an issue for you. I will also look into the points issue now for you now Kind Regards Nathan & The Team

"Afternoon Tea"

4
22/07/2017

We visited yesterday for afternoon tea. The staff were incredibly friendly and could not be faulted for their happy service. The afternoon tea itself was also lovely, and we really enjoyed it. The one downside to the afternoon tea was that there was only a choice of 3 sandwiches and often most places give 4. I would normally not complain about such a thing, but one of the sandwiches was salmon, which the majority of the party did not like and therefore did not eat. Of course we should have checked upon booking what the sandwiches are, but it would be a lot more helpful if your menu stated what sandwiches we would receive so a choice could be made beforehand to change this. I would suggest that if you only get three sandwiches, other filling choices may be a safer option? The only other thing I have to complain about is when we left we asked the staff to package up all the food we could not eat so we could take it home. However, upon returning home it was evident not all our food had been given back to us, especially as some of mine was missing. This is incredibly disappointing considering we had paid for it and asked for it to be packaged up - so cannot understand the reason for this? Having said that, the food itself was lovely, the staff were friendly, and the price was good too. The experience was just slightly dampened by the things mentioned above.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for taking the time to review our hotel and I am very glad to hear that you enjoyed the service you experienced and your food with us. I will personally investigate the issues you have highlighted and hope this didn't dampen your experience too much, and hope to welcome you back in the future! Kindest Regards Nathan & The Team

"Fantastic"

5
19/07/2017

Check in with a human , wonderful and personable , hotel is lovely room fantastic airey and clean lovely shower room Went for dinner outstanding , lovely area and definitely come back , only small complaint is doors don't half slam during the night

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for this wonderful review I am very glad to hear that you enjoyed your stay and meal with us! I hope that we can welcome you back to the hotel again very soon :) Many Thanks Nathan & The Team

"Overnight Stay for Family Reunion"

4
17/07/2017

Ask for bedroom at back of building away from the road, Beautiful Listed building. We had a free upgrade via website to a superior room. Room was very spacious, recently refurbished to a high standard. Bathroom was beautiful. Bed incredibly comfortable. Immaculately clean. Night porter provided me with extra tea bags and milk, bonus. Only drawback is that because it is a Listed building it is single glazed with sash windows. I was at the front of the building and it is on a VERY busy road. I am used to traffic noise at night at home (on a rat run to motorway) but even I was kept awake by the traffic. If I had stayed longer I would have become used to it.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your great review it was a pleasure to read how much you enjoyed your time with us and we hope that we can welcome you back again soon! Kindest Regards Nathan & The Team

"Superb Sunday Lunach"

5
07/07/2017

We had a superb Sunday lunch at an incredible cost of only £9.95. Roast beef with Yorkshire pudding, creamed and roast potatoes ,carrot and turnip mash, cauliflower cheese and mange tout with delicious gravy . All served in the beautiful dining room. The hotel has had a major refurbishment and it looks very smart. Impressive bar area. Very pleasant staff - all together and really lovely afternoon.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review it was a pleasure to read that you enjoyed your lunch with us! I hope that we can welcome you back again very soon :) Many Thanks Nathan & The Team

"A very pleasant evening. ..."

4
30/06/2017

As a family of 3 we decided to go for an "early bird" evening meal that had been recommended to us. The hotel has undergone a major refurbishment recently and looks clean, modern and welcoming on entering. We were greeted warmly be a young man behind the bar who busy serving another customer but said he would be with us shortly. Once served with drinks and given the early bird menu, which has to be ordered before 6.30 pm we were given the choice of 4 dishes, Lasagne, Fish & Chips, Burger and a Parmo. All served with accompaniments. Admittedly the choice is limited, but this is obviously why the cost is only £7.95. We were not disappointed with any dish, my partners fish and chips were perfectly adequate and nicely presented with a dish of mushy peas and tartar sauce on the side. Our "Parmos" were delicious accompanied by chunky chips, coleslaw and salad. I noticed a fellow diner eating the Burger, which also looked lovely and a more than adequate portion. The drinks prices are typical hotel prices, but this is only to be expected. All in all a pleasant evening in pleasant surroundings with a pleasant young man serving us. We will return.

Nathan L, Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your wonderful review Jane it was a pleasure to read how you enjoyed your dinning experience with us. We are currently looking at improving our offering on our early bird menu so if you get chance please do join us again in the future! Kindest Regards Nathan & The Team

"Great stay but too hot!"

4
19/06/2017

I stayed at the Croft whilst attending a wedding. I booked fur rooms for my family & I. The check in time is officially 14:30 but we had asked if rooms could be ready to change in for the 15:00 wedding start. Unfortunately only my room as ready, the other three, plus our friends that travelled with us for the wedding did not have a room available until after the wedding started, so 9 of us ended up using one room to change for the wedding .... chaos. Check out is 11:00, so disappointing that so many rooms were not available. The standard of the hotel is good. Clean and well maintained, recently had refurbishment. A small number of minor issues .... 1) Music for wedding - chaotic - used mine and two other phones for the wedding music - disappointing based on the bride and groom having called and sorted weeks before wedding apparently, but issues still seen on the day 2) very patchy fee wifi, both in terms of availability and the reliability when connected 3) Breakfast was not too clever - all the breakfasts supplied for two tables of us(6 people) had something wring with the order. Service for breakfast was a little slow, but probably due to a lot of people all turning up at the same time. However, breakfast when sorted was good and tasty! 4) The rooms have no air con - they are very very hot - it was a hot two days but little in way of opening for windows as our room was on ground floor - but need air con fitting - ruined getting ready for wedding and hardly slept as too hot - the heat hit you as you entered room. Our ground floor room was at road side, by a sharp bend in road by a bridge, with the small windows open for the heat, a very noisy room due to traffic and people standing in street outside room. Ask for a high room, out of sun! One member of staff, Emma, was particularly good to interact with!

Nathan L, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your review of our hotel marshga, I am sorry to hear that all of your rooms weren't ready however we are a busy hotel and this can be the case when our check out is 11am and check in is 2.30pm. I cannot comment on the wedding music but can assure you that the issue was not the hotels however we are changing our practises on this to make it easier in the future. With regards to our WIFI I can only apologize and assure you that we are looking into that to ensure it doesn't become a constant issue. I am very glad to hear that you enjoyed your breakfast and it can be hectic sometimes like you say if everyone comes down at once. I will feed your comments regarding room heating to our head office to see if there is anything that can be done about this moving forward however. I would again like to thank you for your comments and hope that you will return to the hotel in the near future! Many Thanks Nathan & The Team

"Lovely location"

5
08/06/2017

Friendly and helpful host, lovely food (all home made - yum!) and clean comfortable room with a very smart bathroom. Our room overlooked the front of the hotel but we were not disturbed in any way during the night. The wi fi signal was good, as were the parking facilities.

Nathan L, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your fantastic review Tim it is always a pleasure to read such a review such as this. I hope we are able to welcome you back to the hotel again very soon! Kindest Regards Nathan & The Team

"There's no way this is a Best Western Plus Hotel, and I've stayed in a few!!"

3
01/06/2017

Stayed here for two nights for my son's wedding. The room was good although we had to close the curtains as the room was near the ,front door where smokers stood and the windows were large but did have nets. Service/food in restaurant was poor. 1. Had smoked salmon pate for starters - it didn't taste of much. 2. My wife's tagliatelli was cold in the middle and served on a cold plate. The portion of pasta was far too big - not always a bad thing. My baked cod was cooked very well but the sauce , hollandaise I think but it didn't taste of much as was very thin. We didn't try the sweets. 3. On the second day, my wife ordered a poached egg, She didn't eat it as the white was just cooked but the yolk was not and still had clear white around it. They come like that the waitress said. At 2.30pm on returning from the wedding, our room had not been serviced. Later we returned but toiletries had not all been replaced and the water had not been replaced in the fridge. 4. Bought a pint of John Smiths from bar in function room during evening wedding party. It was foul and tasted mouldy. After trying some, & agreeing, the waitress did at least go to the main bar and get a replacement. 5. Breakfast on Sunday morning was a farce. We came down at 9.10. After a little wait whilst a table was cleaned & prepared, I tried ordering the smoked haddock. It would be at least 30minutes as chef was very busy. After agreeing to wait I asked for it not to come with a poached egg or hollandaise sauce - not possible! It comes with it. At this point I thought I would cut my losses and just have bacon, egg & mushroom. At 10.20 the hot breakfast arrived!! Of course the toast which had arrived at about 9.30 was cold and getting soft by now. At one point during breakfast the waitress was running through the restaurant to get things - she seemed to be the only one on for much of the time.

Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your interesting review and observations during your stay here if I may I will address them in the order you have put them. The room you were in is a fair way from the front door and we did experience a lot of smokers at the wedding so I can only apologise for the smokers outside at the front of the hotel unfortunately sometimes smokers do walk along the front of the hotel whilst smoking. 1 Salmon Pate is homemade fresh and taste is a personal thing. 2 If your pasta was cold I am surprised you did not return the dish when the staff did a check back on your meal as this is cooked to order fresh 3The baked cod has no Hollandaise sauce served with it and is not offered or mentioned on the menu but is served with a white wine and leek sauce 4 When you returned from the wedding I personally recut your room key as it had failed to open the door and at that point I apologised that the girls had not yet finished servicing the rooms and that yours would be done with in the half hour you actually said at that point that this was fine and not to worry as you were aware how busy the hotel was due to the amount of early check-ins that your party requested. Water is offered complimentary upon your arrival as per the Best Western Plus requirement and we do not refill the fridge however had you asked at reception the girls would have got you some likewise with the toiletries they are complimentary on arrival and we would have been happy to provide you with additional toiletries from reception. 5 The John Smiths was an issue that night and as such we replaced the barrel in the bar 6 I apologise that Sunday breakfast was in your words a farce but when a large group of people arrive all at the same time it can be difficult to serve everybody straight away and this did prove testing. I will investigate further your comments about the Smoked Haddock as I am very surprised and indeed upset that this was said to you as not possible. I feel that this not something our staff would say and we do pride ourselves on our excellent breakfasts. I am sorry you feel we are not a Best Western Plus and that we let you down but please be assured we take all observations and comments seriously and I thank you for your review and will continue with the team to improve and get better from your comments.

"Good hotel with excellent food"

4
01/06/2017

Stayed here overnight on the way back home from Scotland. Lovely hotel with character. Room was very nice and well decorated. Food in restaurant was excellent and very good value for money. Would stay here again if in the area.

Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your review and comments. I am pleased you enjoyed the food offering and we look forward to welcoming you back to the hotel in the near future.

"Not as good as it used to be."

3
28/05/2017

I had my 80th Birthday Party here a week ago. It is over two years ago since I was last here and I have to say things are not as good as they were then.. The meal was ok. Chicken,and Pork were fine but the Beef was tough and some of my guests left theirs. The waiter acted as though he would rather have been somewhere else. I believe there was a staffing problem but his attitude should not have been picked up by the guests, There was also a problem with the Wifi which was very weak. When I came to settling the bill I was charged extra for the room for which I was originally told was included in the price of the meal and also charged for an extra guest.. These mistakes however were rectified when pointed out.. There was also a problem when trying to pay with my credit card and the final amount was not taken off my card until two days later. I have had some very happy memories of the Croft but sadly this was not one of them/

"Great value and service"

4
16/05/2017

The Croft House Hotel has just completed a complete refurbishment of the hotel rooms and restaurant. The hotel is definitely great value for money and the food was very good and well presented. I would like to make a special mention of Dyanne who served breakfast in the restaurant and was very cheerful, friendly and helpful. Well worth a stay if you are visiting the Darlington area.

Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review
Sue, Thank you so very much for your kind words and review. I am delighted to read that you have a wonderful stay and that our service and standards meet with your approval. We have worked very hard to maintain our high standards of service and attention to detail for our guests when they come to the croft. Thank you for your comments and special mention of our Dyanne who looked after you so well she is our own little ray of sunshine and a joy and pleasure to have in the team and I thank you again for your kind words. On behalf of the team and myself thank you and we look forward to welcoming you back to the hotel in the very near future.

"Afternoon tea"

5
09/05/2017

We had the most wonderful afternoon tea today for myself my partner and our 4 year old daughter. The food was absolutely fantastic and the service was impeccable. The lady who was on the bar and serving us was wonderful and a credit to the hotel. She made such a fuss of our little girl printed off some Disney colouring sheets and let her go and pick our seats out of the whole hotel. It made our visit perfect. Thank you .Would recommend anyone for a visit.

Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your Review. I am so pleased to read that Emma looked after you and your daughter so well. Emma has a really good connection with our little guests and I am so proud of her and my team when they go the extra mile to make our little guests feel so welcome. Emma and I look forward to welcoming you back to the hotel in the near future and if you could let your daughter know that Emma has some new Disney Princess colouring sheets ready for her return. Thank you again for your review

".Excellent Sunday Lunch"

5
30/04/2017

My wife and I have just had the best Sunday Lunch we have enjoyed for a long while at this fine hotel. Friendly staff, good service and excellent food. The relaxed atmosphereand quality furnishings make this a first class establishment.Highly recomended.

Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your kind comments I am pleased that our Sunday lunch was well served and presented and that our hotel refurbishment has the effect we are looking for with our guests. We look forward to welcoming you back very soon.

"A hidden jewel"

5
26/04/2017

I booked this hotel based on price as it was quite reasonable. The hotel is in a quiet village right next to the river with lovely walks and a great historical church and graveyard. If you want a quiet relaxing break this hotel is perfect for it. It has just been refurbished to a very high standard which cost 2 million which I found out after asking the receptionist. Everything was very nice but I did not eat at the hotel but imagine that would be very good as other guests were very pleased. Staff were all very friendly and professional.

Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review
I am pleased to read that you enjoyed your stay with us here at our hidden jewel. Please return again soon and please do share you experience with your friends and family. Thank you

"Thoroughly enjoyed our 4 Night/Day at The Croft Hotel."

5
25/04/2017

My wife and I enjoyed a lovely stay at The Croft Hotel, we stayed over the Easter week end and into the next couple of days The Staff couldn't have been more helpful and welcoming, genuinely friendly which is always a hallmark of folk in the North East, we find. Must mention the fine ladies who kept our room, No 19, spotlessly clean ,Sandra, Maria and Becky, always cheerful and with smiles on their faces and nothing was too much trouble for them. It was obvious that they took a pride in the Hotel and cared for it's reputation, the original building going way back into the early 1800s when it was a famous Victorian Spa Resort. interesting vintage photos adorn the Hallway walls reminding visitors of its glorious earlier days. Diane and Emma served the lovely breakfasts in the nicely appointed breakfast room, again they were always with good cheer and a smile, the full English, plus other cooked choices available, were nicely presented and cooked to perfection. Also an array of fresh fruit, yoghurts, cereals, fruit juice etc. toast/marmalade, tea and coffee. The young lady and gentleman, in the evening dining room were also most friendly and efficient, again delivering both tasty and generous sized portions from the menu. The Hotel has recently been completely renovated to a high standard and is situated in an idyllic spot next to the River Tees and picturesque and ancient Church of St Peter's, Croft on Tees. Our nicely appointed en- suite bedroom was up the grand staircase along the newly refurbished hallway, the room and en-suite hardly looked as if they had been used, though I guess partly down to the efficiency of the staff. A mini fridge, security safe, large comfy bed, wardrobe and dressing table/chair also, a comfortable armchair. nice lighting, with plush curtains to the window and window seat. Good and reasonably powerful shower with overhead fixed spray, or separate flexi hose. Lovely plush white towels which were changed as required. I believe dressing gowns are available by request at no extra charge? but check for yourselves on this. I believe there are several larger rooms on the ground floor where there is also a lovely bridal suite. Talking of which, on looking further around the Hotel we discovered 2 huge newly appointed but atmospheric function rooms which would be perfect for Weddings, corporate events etc. etc. Good and convenient car park to the Hotel rear with ramped entrance . Thank You to all at ,The Croft Hotel, we would love to return again. And, more than likely will.

Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your review. It is so pleasing to read that our hard work is paying off and that my team were able to enhance your stay with us. We have worked very hard over the last 12 months during the refit and after the refurbishment has finished to ensure our guests journey at the croft is a memorable one paying particular attention to our standards and service offered. From the housekeeper's the F&B team and the front office staff thank you so very much for your kind words and observations. We look forward to you return in the near future.

"Nice experience "

5
23/04/2017

Stayed on a sat night....lovely area .. easily parked ... quick polite check in... lovely room ... nice relaxing lounge to have a drink ... breakfast next day gorgeous... lovely setting and very quick friendly service .... would certainly return

Mark T, General Manager at Best Western Plus The Croft Hotel, responded to this review
Thank you for your Kind words We look forward to welcoming you back to the hotel very soon

"Wedding stopover"

4
14/04/2017

First let me get the negatives over with. The village of Croft is very small with not much in the way of facilities. Two pubs one of which is closed and a sports club by the river which still has it's Xmas lights up in April. None do food. The hotel is bounded on one side by a road then the river and on the other by the car park, so no outside facilities. There is a river walk easily accessed adjacent to the stone bridge over the river Tees. Thank heaven the hotel itself is far better. Recently refurbished with a distinct 1960's retro feel to the public spaces, bistro, bar, restaurant and public seating areas. The rooms quite spacious, very clean with a good sized shower room, seating area and flat screen tv on a swivel at the bottom of the bed so it can be viewed either from the bed (large, comfortable double) or seating area. Adequate wardrobe space. As all rooms are either overlooking the car park or road we were pleased with the double glazing and blackout curtains with pelmet which kept the room nice and quiet and stopped an early disturbance from road noise or excess light. As there appears to be nowhere else within the village to eat it was just as well the hotel dining facilities are really good. We took lunch in the bistro and had breakfast. Allow time as meals are cooked to order. The breakfast in particular was quite outstanding. Nothing on hot plates and impeccable service. A tip. If you feel under time constraint order the cooked element of your breakfast before helping yourself to the cold elements, as I said it is cooked to order. Placed only a hop skip and a jump from Darlington and with easy access from both the A68 and the A1M, the hotel is never the less on the edge of some really attractive countryside. Would we stay again? A resounding yes

Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review
Thank you for your review I am pleased we matched and exceeded your expectations and that our refurbishment was to your liking. We will continue to strive to continue with our service and food offers and hope that we can tempt you back very soon to sample our new spring/summer menu that we are about to launch. Many Thanks again for your kind words

"GOLDEN WEDDING ANIVERSARY"

1
13/04/2017

We had used this hotel many times in the past and were so pleased with the service we booked them for our Golden Wedding celebration ----But were let down badly -----the buffet food was nothing like what we ordered, the room was not the room agreed on even though it was agreed and discussed at several meetings----after several e.mails a refund settlement was agreed, but the annoying part in all this it was our once in a lifetime celebration , I was also accused of making a comment about the food and the chef which was a total lie and I asked for an apology but have not had one---in fact if I had been given the apology by the person that accused me I would not be writing this review------they got things wrong but until I insisted and proved my case they were not prepared to admit fault------not happy at all----apart from the fact we actually did have a good night with our friends and family

Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review
Thank you for your review. I do feel that your comments are some what unfair and as always there are two sides to every story but I do feel that it is worth stating for the record that we actually only got 2 dishes wrong on the buffet and as agreed this is unacceptable and we have apologised many times for this. I am glad we were able to agree on a refund settlement that was acceptable to you and your wife despite the differences claimed. I am glad to note that despite this you did actually have a good night at the hotel with your friends and family.

"dining"

5
12/04/2017

mothers day lunch booked table for two in restaurant,could not fault any of the three courses we had two different starters,and two different sweets,same main course all cooked to perfection.congrats to the chef .the staff were really pleasant and a good atmosphere was created all round. will definitely return.

"One night stay"

5
07/04/2017

A very comfortable hotel which has obviously just been renovated to a high standard. We stayed in a suite which overlooked the bridge and was a very nice room with an excellent bathroom. Good value and a lovely location.

"Good value for money Hotel"

5
04/04/2017

Drove past this gem of a hotel by mistake so popped in to enquire vacancies. My room was clean, bright and easy on the eye, with the décor all blending in. The bed was comfortable and the shower was very good. Went to the restaurant and had a very well prepared, uncomplicated meal followed by a very good home made sweet. The staff were very friendly throughout my stay. Breakfast was very good with a very varied menu and the service was good. All the products I ate were cooked and presented well. I will be staying there again when I visit the Darlington area.

"Fantastic mothers day"

5
30/03/2017

The place was fully booked and rightly so....the food was amazing, we had the Sunday lunch which was fantastic, but others were having afternoon teas for which we will make a return trip. Great job and many happy faces, the prices have remained sensible as well.

"Disappointing lunchtime visit"

2
15/03/2017

As a vegetarian I could only order tuna sandwiches on brown bread as there was no vegetarian option on the sandwich menu. The bread was the most basic cheap 'plastic' bread. The spread was not butter and the filling was very dry. There was salad on the plate which was a handful of leaves I guess straight from a bag of leaves with a tiny amount of cucumber and pepper added. The service from Dyanne was excellent. She suggested that if I visit again then I should ring in advance and something more suitable for a vegetarian could be prepared.

"Best gravy in the north"

5
27/11/2016

We dine out for sunday lunch every week, after a recommendation the lady (dont know her name) chef from sadberge had moved here we give it a try, fantastic, superb value, this is one of the best sunday lunches in the area and we have paid 16.95 elsewhere for similar quality, and nowhere has gravy like this....hang on to that chef croft... we will be back.

"best western croft"

5
25/11/2016

lovely little hotel with nice clean recently refurbished rooms, all the staff are excellent and very friendly, and the food is superb, breakfast is also freshly cooked to order, gem of a hotel would definitely recommend to friends and family

"Lovely stay"

5
18/11/2016

The hotel has obviously been recently refurbished and has been done to a very high standard. Our room was spacious, bed lovely and comfortable and facilities great. The bathroom was excellent. The staff were very pleasant and helpful. The only criticism I have is that on Sunday morning the dining room was quite full for breakfast and only one lady was serving so there was a long wait and the breakfast when it arrived was cold. Other than that I would highly recommend it.

"Fabulous Afternoon Tea"

5
15/11/2016

The décor, the service and the food were absolutely first class. The sandwiches, cakes, scones and raspberry eton mess were mouth watering. We had several refills of the tea pot and nothing was too much bother. The staff were attentive, polite and professional. Thank you for a fabulous day out.

"Outstanding "

5
11/11/2016

Called in for Sunday lunch and we were not disappointed - this was a great experience. Succulent beef. Great veg selection. Tasty. Filling. Perfect. Ian the assistant manager looked after us and made us feel very welcome. Will defiantly be back - of that there is NO DOUBT. Outstanding.

"Lunch"

5
05/11/2016

Outstanding everytime we come here. I cannot fault this place. Its exceptionally clean, the staff are very friendly and there is a lovely log fire in the autumn/winter months. This is the best restaurant in Darlington. Also we visited for Sunday lunches last weekend and that was outstanding too! ??

"This place is Amazing !"

5
02/11/2016

Stayed here after a spa day at Rockliffe Hall it's a 5 mins drive so ideal. Totally loved this place!!From the outside you would never expect to find such a gem. Staff were helpful and nothing was too much trouble. Our room was fabulous with beautiful decor and comfy beds. Breakfast was delicious with plenty of choice.Highly recommended will definitely be back.

"Great hotel "

5
01/11/2016

Rooms have recently been refurbished to a very high standard, large car park within/behind hotel, wifi was free and fast. I arrived late although restaurant closed no problem rustling-up sandwich and fries, breakfast was freshly cooked and a good breakfast table. Would recommend this hotel 100%

Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review
Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay with us and recommend us 100% - it says it all and we can ask for no more!! Thank you once again for leaving a review and we hope to welcome you back again in the future.

"Best Value Hotel in Area"

5
24/10/2016

The whole building has been refurbished to a very high standard. The beds are extremely comfortable, the power showers in the new bathrooms lovely. Food was freshly prepared and beautifully presented. What a changed to be served a cooked breakfast rather than self serve from a hot plate counter. Added to that the staff without exception were very efficient and friendly. Nothing was too much trouble. Will definitely return.

Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review
Thank you for taking the time to leave a review. We are very pleased that you enjoyed your stay with us and liked the refurbishment and our breakfast - these are amongst the many things we often get complimented upon. We also get many compliments on the efficiency and friendliness of our staff which is what really makes a good hotel so we delighted you found this to be the case as well and we look forward to welcoming you back again in the future.

"Work trip"

5
22/10/2016

Hotel has just been refurbished to a wonderful standard throughout, my room was again finished to a high standard bed was very comfortable. The food was also to a very high standard with some lovely dishes very well cooked at reasonable prices breakfast was included for £85 .00 isn't a bad price at all, again the breakfast was good a choice of both continental and specific orders for a full cooked English breakfast all of the staff that I spoke to were all very polite well mannered and tentative. Turned my health and safety academy in to a very pleasurable experience as I was very reluctant to travel. Regards Karl

Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review
Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay with us so much and found the room and breakfast to have been not only of a great standard but also good value. We have passed your comments back to the staff and we hope to get to welcome you back again in the future.

"Ultra modern but noisy"

4
22/10/2016

Stayed at this hotel on Thursday 20th October 2016 for one night. Got to hotel about 10.30 after a 4 hour journey. Very tired. Check in was very efficient and friendly. Parking at the front and rear of hotel. On arrival I did not have very high expectations as this outside is very much 'country pub'. But how wrong can you be. This has gone through a major refurb and it is fantastic. The standard double room was large and ultra modern. Fantastic bathroom with superb shower - all white and gleaming with grey tiles - something you'd like in your own home. Bed was huge and ever so comfortable. Tea and coffee making facilities, great hairdryer and great tv. Only downside was noise. We were in room 9 which looks out onto the road (very close). Although there has been major refurbishment throughout hotel they have kept original sash windows. No double glazing and our window had a hole in it. Was a bit of noise at night but far more in the early morning. Such a shame as with all money spent changing the windows would have made the hotel perfect. Breakfast was fabulous. Plenty of choice and very friendly and efficient service. We will definitely be staying at a Best Western Plus again if they are as good - just need to check the double glazing!

Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review
Thank you very much for taking the time to leave a review. We are very happy that we exceeded your expectation so much - we are all very proud of The Croft now it has gone through its £1.3M refurbishment and we are delighted that you loved it so much. I'm sorry you found the room to be a little noisy but am unaware of any rooms which have (or indeed have had) a hole in the window (!!!) but I will look into that as it definitely shouldn't be the case!! With regards to any double glazing - I do agree with you that in some rooms it would have been an asset, but, it is a Grade 2 listed building and we have been prohibited from fitting them in most of the rooms. However, we have had very heavy curtains made, and, we do not normally get any complaints about noise at all so I can only assume it was something to do with the hole? I am so sorry if you did find it a bit noisy but are delighted that overall you enjoyed your stay with us so much. Thank you once again for taking the time to leave a review and we hope to be able to welcome you back again in the future.

"A brilliant first night stay!"

5
20/10/2016

A lovely hotel is a great location and just perfect for where I needed to be. Clare at the front desk was really polite and helpful with directions and local information. I would most certainly stay here again without a doubt.

"Very nice place to stay"

5
18/10/2016

Lovely hotel. Newly refurbished and very tastefully done. Our room was huge and very well kept. Breakfast was great. Sadly there was only one lady serving and she could have been slightly more pleasant but this did not put us off enjoying our overnight stay. Highly recommended

"Fabulous meal"

5
17/10/2016

Visited The Croft on Saturday evening, the recent refurbishment gives the place the wow factor. Staff were friendly and we were very well looked after. We choose the pork ribs and the supreme of chicken, both couldn't be faulted and the sauce on the ribs really complimented the dish. We had dessert, you could tell they were both homemade and again, delicious, would definitely recommend.

"Good hotel"

5
17/10/2016

We stayed two nights for a family party. The room we had (room 2) had recently been refurbished- you could still smell the gloss. lovely room over looking the church and bridge. Peaceful place. Breakfast can either make or break a hotel- but this was organised and plentiful. You could order what you wanted from the list of full English -we asked for crispy bacon and got this. The lady serving breakfast was good and efficient. We were late coming back to the hotel on both nights and we rang the bell- Terry the night porter was friendly, helpful, knowledgeable and served us drinks on our second night with our relatives. We would recommend and will be back to stay when visiting relatives again. Thank you

"Overnight stay "

4
16/10/2016

Stayed at the Croft Hotel while visiting relatives. Place has undergone a refurbishment since we last visited and I must say that it's been improved substantially. The room was large, clean and modern. Bathroom was especially nice. Staff were pleasant and helpful. From reception staff, the night Porter (opened the bar when we returned late) and even the cleaning staff smiled and said good morning. Breakfast was plentiful although the produce could have been of a higher standard. The decor is modern and bright if not a little OTT with the glitz. Overall, a pleasant stay and I would not hesitate in booking again next time we are in the area.

"Top hotel"

5
11/10/2016

Stayed here for one night and the hotel and staff are so warming and helpful. Will def go back again. Food is great and the rooms are really nice and cosy. Even though its on a main road you cant hear any traffic and had a great night sleep

"10 out of 10"

5
04/10/2016

My new go to place in the area, very friendly, good room with proper shower, lovely dinner and scrambled egg just as I like it. Can't fault it. Well apart from the room wake up alarm going off at 6am, but I blame the previous guest not the hotel for that ??

"Recently refurbished throughout"

4
03/10/2016

Very tastefully refurbished to a high standard. Great place to stay if travelling north, since near A1. Very friendly staff.Room was quite small, but very comfortable.Good breakfast, albeit very busy, so quite a wait.

"Weekend away"

4
03/10/2016

From when we arrived all the staff were very helpful and friendly. Room had been refurbished and so had bathroom, both were large and airy with a lovely seating area. Good food but slightly limited for choice. Will look forward to a return visit as plenty to do in area. Thank you to all.

"WOW! What a change"

5
03/10/2016

I wasn't looking forward to staying at the Croft Hotel but what a superb and pleasant surprise. Whoever has spent fortunes on doing the old place up deserves much credit. It is stunning. Never thought I'd say that. Rooms are lovely, while there's a real vibe about the place. Plus you'll find it difficult to beat the breakfast. Where the old staff used to be surly and couldn't be bothered, they are now friendly, helpful and offer great service. The General Manager also deserves much credit for his new team. He even showed us around the newly refurbished ballroom clearly because he is proud of it. He should be. I hope the local clientele are also pleased to have such a fine venue on their doorstep rather than a white elephant as before. KEEP UP THE GREAT WORK AND WELL DONE.

"Fantastic Sunday Lunch"

5
18/09/2016

Absolutely superb Sunday lunch in beautiful (and recently refurbished) surroundings. Efficient and friendly service and all for £9.95 - can't go wrong and would thoroughly recommend although probably better to book as I went on spec and only just managed to get in!!

"Nice Hotel, Lovely Staff, Food really good, great location"

4
11/09/2016

I've stayed loads of times for work. Its recently had a major refit, and the rooms are now bright and very modern, but I must admit, I really liked the old decor. but that's just me !! The food in restaurant is very good. Breakfast very good. Staff very helpful. its in a lovely village location, only 10 minutes drive from Darlington, I always try to stay here if I'm working in Darlington