London Croydon Aerodrome Hotel, BW Signature Collection

A lot of the staff in the restaurant are rude and blunt, however reception were always quite good and friendly. Food was also poor, always took ages and often was incorrect or taken to the wrong table. The rooms are okay but I definitely wouldn't recommend this hotel due to the poor customer service in the bar/restaurant and the general rudeness of staff.

I arrived for my stay on the 12th March just before 4pm to be greeted at reception by the RUDEST receptionist I've ever met, I believe her name was Sofia, she couldn't have been any more unapproachable, everything was an inconvenience to her she huffed and puffed and when I asked a question while she was waffling on about something of no relevance to me she asked me to “stop and let her finish! Apparently I was talking over her! ( which I wasn't I could hardly get a word in! I couldn't believe the welcome I was receiving, the room wasn't bad to be fair clean and tidy and fairly modern, maybe a little on the small side for a double, but value for money, if you can't sleep with too much noise I would request a room at the back as I was on the front main road and endured lots of motorbikes until the early hours, apart from that and the rude receptionist. Not a bad hotel

SHOCKING, VERY DISAPPOINTED. TV didn't work, reception did nothing to sort the problem out as couldn't get hold of them/ nobody was manning the desk and the room opposite ours was being used a brothel so it had customers in and out of it all night with doors slamming. Hardly slept because of this. Have emailed the hotel and booking.com twice to inform them/ see what they could do and no response for a week. Waste of money