Asentado a orillas del agua en Cowes, el Best Western® New Holmwood Hotel goza de una magnífica ubicación que proporciona a los huéspedes vistas panorámicas a The Solent. Nuestros estándares son muy exigentes, tanto si se trata de la nueva decoración, los toques finales en las cómodas habitaciones o los ricos platos del restaurante. Un auto de cortesía reservado por anticipado desde el servicio de alta velocidad Red Funnel estará a su disposición para empezar sus vacaciones. Nuestro hotel se encuentra a menos de cinco kilómetros de Osbourne House, a 19 kilómetros del monumento a Tennyson y cuenta con impresionantes vistas al mar con sus barcos, cruceros y yates. Disfrute de su estancia en nuestro hotel.
We were a party of 6 friends booked into the New Holmwood for a new years eve dinner dance. On arrival we were made to feel very welcome, this extended to pre dinner drinks and nibbles in the bar. We had time to chose from the 5 course dinner menu and were called through to the restaurant by group just ahead of the food bring served. The courses were well spaced out during the evening, the quality high, the wine options sensibly priced and good. In the morning the varied breakfast menu was all individually cooked and the hard working staff were still smiling! A lovely way to see the new year in!
teamholmwood, Manager at Best Western New Holmwood Hotel, responded to this review
Dear Ray Thank you very much for your kind words. We are so glad that you had such a good time with your group and enjoyed the whole experience with us. We look forward to greeting you all again in the near future. Best wishes for the coming year.
We've stayed here many times over the years and have just spent a wonderful Christmas break at the hotel. The welcome here is so friendly and David and Kathy are just brilliant at making sure everything is spot on. The room was very clean and comfortable (huge king size bed) and we ate in the restaurant every night. Christmas Day dinner was superb. I've eaten in top London hotels but the beef served on Christmas Day has to be the best I've tasted - just delicious. Every single meal we've eaten was really nice - fresh, great flavours served beautifully. What makes this even better is that we could take our wee dug with us and he got as big a welcome as we did. All the staff are great from restaurant to reception and housekeeping. We will be back again next Christmas.
teamholmwood, Reception at Best Western New Holmwood Hotel, responded to this review
Dear Jo & Jonty It was so lovely to see you after so long. We are so glad that you had a fab time with us over the Christmas period and counting the days to see again especially Angus!! Best regards Reception
We have just returned from the New Holmwood after spending a wonderful Christmas. The Hotel is so well run by David who cannot do enough for his guests, together with his wife, Kathy who is amazing at organising the restaurant! We have not received better service in a 5 star hotel. We chose the Uffa Fox Suite, which is delightful with a pleasant sitting room - everything was spotlessly clean and the food was delicious - bear in mind a good walk is needed after each meal if possible!! We have every intention of returning in the not too distant future, we just wish this gem of a Hotel was on the mainland so that we could pop in regularly! Thank you David and Kathy - you really are amazing!!
teamholmwood, Manager at Best Western New Holmwood Hotel, responded to this review
Dear Both Thank you for your kind words and it was so nice to have you celebrate the Christmas period with us. We are so pleased you enjoyed your time with us and hope it was relaxing for you. We look forward to welcoming you again in the near future. Best regards Reception
We were invited to a 50th Anniversary Lunch at this hotel. The weather was absolutely terrible, freezing rain, but our welcome was warm an inviting. We had a small private dinning room seating about 35 which was extremely well organised. The food was excellent, the beef wellington was superb. I must say I was surprised by the quality of the food and especially the service as sometimes chain hotels are not up to scratch. The hotel itself is rather tired and does need updating.
The welcome, the service, the attentivensss and personal touch was excellent. Nothing was too much. Our suite was very comfortable and roomy with great views over the Solent. Excellent menu and food. Highly recommended.
Good value. Encountered a few problems resolved very well by staff and management. Evening food excellent. Breakfast suprisingly different in standard both says excellent one day just OK the next. In summary, the staff will ensure you have the best possible time, which is priceless.
This hotel has the most fabulous location at Egypt point overlooking the Solent. The staff are very welcoming and friendly, the rooms comfy clean and spacious and the food excellent. What more could you want?
We booked this hotel for a weekend break because of its location. Just across the road from the beach and promenade along which was a very pleasant 15 minute walk to the centre of Cowes. We were allocated a room on the ground floor at the rear of the hotel. There was a window letting in some light but it looked out on to an alley and a wall. Not quite what we were expecting so we spoke with the duty manager who was very nice but the hotel was full so a move wasn't possible. Resigned to the room we unpacked. The room although a little on the small side had everything you would expect and need for a short stay. The bar and reception area were good and in the evening the lounge at the front gave wonderful views whilst taking a final ‘night cap'! The restaurant and balcony also looked out over the sea with a glorious panorama of yachts and the coast line. We only had breakfast at the hotel and it was good with food being cooked to order. Staff were very pleasant and helpful. Overall not too bad but avoid the rooms on the ground floor!
Celebrated a birthday this evening fantastic location over looking the sea. Such a warm welcome on arrival and well looked after through to leaving by our host/waiter. He was amazing knew everything about the menu and wine selection. Food was exceptional compliments to the chef.will certainly visit again on our next visit to the Island.
Stayed for a 9 night late summer break. From first arrival to departure staff were very good and service appears to be at the heart of this hotel. We opted for the Dinner Bed and Breakfast and so pleased we did. Breakfast is plentiful and well cooked and the evening meals are exceptionally good with a varied daily menu. The rooms were spacious, well presented and comfortable. The location offers fabulous views across the Solent from the bar, terraces and restaurant. Across the road is the promenade with a pleasant 15 minute walk into Cowes centre and harbour. A path walked many times as the hotel is dog friendly so perfect for walks with the dogs.
Great location a level 15 minute walk from downtown Cowes, literally seaside, but what makes this hotel special is the service from the staff. From the warm welcome on arrival until the take away breakfast waiting for us on our early morning departure, nothing was to much trouble for this committed, friendly and fun team. Breakfast and dinner were excellent too with the efficient and engaging restaurant manager who ensured no one was kept waiting. Yes the decor is dated but the hotel is spotlessly clean and pretty well maintained and the bedrooms comfortable with everything to hand. Definitely recommend a visit.
It would be easy to be mean about some parts of this hotel. Dated, view of rusty fire escape, etc... However there are plenty more good things to say. The location is fabulous. Just far enough out of Cowes to be not too noisy and have good parking but close enough that a gentle 10 minutes walk gets you back to the heart of Cowes. Lovely terrace where you can enjoy a sundowner whilst watching the cruise ships leaving Southampton or the Yachts returning home. Price is very good. It also has a some kind of undefined quality that just makes it a comfortable place to stay.
We have just returned from a short, late summer break in the Isle of Wight. This hotel was perfect for our needs. The decor was a bit olde-worlde for my taste (something to bear in mind if like me you prefer glossy modern places). However, the rooms (we stayed in a suite) were clean and well maintained. The panaramic views of the coastline are spectacular. The stand out for me though was the excellent service provided by every member of a very hard-working staff. They were polite, engaging, friendly and super efficient; couldn't do enough for you. For that reason alone, they deserve an excellent score and I would be happy to return there.
The hotel is really charming, rooms are clean and well presented. Parking and breakfast is included in the room rate. There are modern touches such as USB ports and flat screen TV's, howerever, the decor is old fashioned and the beds could be more comfortable (perhaps this is where the hotel could invest in). All staff members that we had contact with, were welcoming, warm and sincere, left us with a very positive lasting impression. Highly recommend. Service - 5 Star Cleaninesss - 5 Star Rooms - 3 1/2 Stars
Just returned from the New Holmwood hotel for a short mid week break with friends. From the cleaning lady to the waiting staff and reception team, they ALL made us feel very welcome and relaxed. Working long long hours, you'd think they'd be grumpy, but no - the staff are superb. The view from either the dining room or one of the terraces is stunning. Watching the ships pass by is so relaxing. The food was freshly prepared, and tasty. The sausages looked very nice on my husbands breakfast, but he never shares! True, the rooms are tired in decor (bit 80's in style) but then it's the IoW which is uniquely quaint. The floorboards were a bit creaky, but we got used to it. We will return soon - says a lot doesn't it?
A lovely little dog friendly seaside beachfront hotel..with lovely staff who were so helpful and welcoming..relaxed atmosphere..delicious food..would have liked a sea view but room was fine..very big comfortable bed..my dog was a little poorly and needed special food..the chef prepared cold sliced turkey which she loved.. Would definitely stay again but would book a seaview suite..only 2 seaview rooms so need to be booked 6 months in advance !
We stayed recently for a family wedding nearby and this was a perfect place to stay within walking distance of the wedding venue. The staff were very welcoming and our room was clean although the decor was a little tired. Breakfast was freshly cooked and the buffet was stocked with fresh fruit, yoghurts, croissants etc. Nothing exciting but more that adequate for our needs.
We have just had a two night B&B plus dinner break at this water's edge hotel with wonderful views over the Solent. It is in a peaceful setting on a wide esplanade, with a lovely terrace overlooking the view. The dining room shares the same view. There are quite a lot of steps up to the entrance but there is a ramp at the side for anyone who finds steps difficult. In addition to the great location, so is the food with a good choice menu which is freshly cooked, excellent staff and a huge and comfortable bed. This hotel is not "posh" but has high standards in everything. The staff are universely helpful and caring without being "oily" and make you feel really welcome and at home. We shall definitely be back. West Cowes is very nice and it is easy to access the west of the island from there.
We stayed here for two nights to attend our Niece's wedding and it was a wonderful experience. The staff are all extremely friendly and welcoming, we phoned on the Friday morning to ask if we could possible have access to one of our rooms or store our luggage, we were told to head over and yo our delight when we arrived both our rooms were ready and available! Our evening dinner was served courteously and it was delicious. The setting, arrangements, food and service at the wedding were amazing ! Special big thanks to David Titley for being so organised, efficient and friendly- you were a big help to the "Aunt of The Bride"
Loved this place, located overlooking the seafront giving magical views. Free parking on site, greeted with a warm welcome. Cosy room with added little extras, fluffy towels, complimentary bottled water, dark chocolate mints, tea, coffee, hot chocolate, mini biscuits and a glass full of boiled sweets. A delightful restaurant overlooking the sea front ideal for lingering over food whatever time of the day. Delicious food in the evening and an extensive breakfast selection. Afternoon tea also on offer. Definitely would give this a 10 out of 10. Highly recommend.
Beautiful place to stay.....views are amazing, staff is always very attentive and room was very clean and comfortable. It was convenient to the Parade and all the shops. Lovely walk along the waterfront.
This lovely hotel and restaurant has a prime position on the Cowes seafront overlooking the Solent and only a few minutes walk away from Cowes high street with all the shops and sailing activities. You cannot get a better position for watching the racing during Cowes week form the dining room, lounge or the deck outside overlooking the beach. The staff are friendly and helpful and cannot do enough to make sure that your visit is a great experience. The food is excellent and extremely good value. We are regular visitors and every visit is a pleasure.
Very comfortable hotel - excellent location - great service & food - a hidden gem. Room well appointed with a fantastic sea views. Food was excellent - really enjoyed the cream tea overlooking the beach.
Used this hotel for 1 night business stay and am extremely happy to recommend to others. Staff were very helpful, room excellent and food was first class. Very good location on seafront added to the enjoyment. Only downside was noise from either kitchen air con unit or generator but you could relocate room. Was in the Uffa Fox suite.
The hotel is just by the sea and when you are out on the terrace with a drink it's the perfect view. The staff at the hotel are fantastic everyone to the receptionist, the cleaner, the staff in the restaurant made the visit enjoyable. Clean room although my only criticism is that the rooms are a bit out dated. Great for a couple nights stay
We have been to this wonderful hotel a number of times over the years, the staff seem to be the same as we first went, always a friendly welcome, feels more like going to a family or friends business for a meal. I can't have any thing with strawberries which is a pain but they are always are happy to make sure I/we are happy, nothing is ever to much trouble. Also once we had our meal we can go out to sit in comfort to have our tea or coffee and look at the sea views. as we live on the Isle Of Wight it's wonderful to relax Neil Hollis & Ken Archer
My wife and I plus 2 friends stayed here for a wedding night.We have nothing but praise for all the staff that worked tirelessly throughout the daytime and night function.It is a fabulous hotel.The food was lovely, the rooms were great and the view from our room was amazing. We would certainly recommend it for either a function venue or simply when visiting the Island.
Booked this as a three night stay and booked two rooms, however one person could not come so cancelled one room without any fuss from the hotel. Am a BW Gold member so booked rate to suit me getting points. This hotel is but a few minutes drive from the ferry port in Cowes - as long as you go to the hotel via the chain-link ferry once off the main ferry, otherwise you have to go via Newport and it is a 25 minute drive as one has to go the long way round. We did the chain link ferry and it costs just £2.60p. The receptionist was most helpful in our booking in and providing us with map of island etc. We were in room 2, which is situated on the right of the building on ground floor level. The room was well presented, with an on-suite bathroom that was just perfect in all but one point, which I shall mention in a bit. The window overlooked the fence between the hotel and adjoining property and this was fine for it meant we were not overlooked or on a level where people could look in, so curtains could be left open. The bed was really comfy. The only point against the room was the towel warmer in the bathroom. This was permanently on and was not able to have switched off. i was concerned in that [A] my wife is disabled and I had to make sure she did not hold onto it to get in and out of the bath [B] one had to leave the door open all time to keep the heat in the bathroom down [C] one had to be careful not to touch it in error as once washed, dressed and did ablutions. It is a shame it cannot be turned on/off as required. Also as this was the time we had hot weather, 86F plus, the room was hot enough and the towel warmer just added to the heat. The hotel did provide decent fans to keep the rooms cooler thankfully they worked. We had use of the bar, breakfast and dined in the restaurant; all food was perfect and tasted nice. Service by the staff was top notch and they were ever so helpful. Dinner was priced really nicely so not to dear to eat here. Car park is at front of hotel and easy to get in and out. Hotel is situated a stones throw from the sea front (it really is a stones throw). All in all a really nice hotel and well worth the stay. Staff were all top notch and helpful.
Having been a regular non resident customer for almost two years I couldn't wait to return almost two years later with my wife as a staying guest. We were not disappointed-attentive, professional and charming staff make this wonderfully appointed gem a spiritual home from home. From the manager down it is obvious there is so much pride taken by all to ensure everything is just right-be that the piping hot toast at breakfast or the high end evening meal. Please don't change! We look forward to our return in October.
I stayed here with 6 colleagues for 2 nights and I can say without any doubt, that's it's the BEST Best Western hotel that I've ever stayed in. The location, the rooms, the food and especially the staff were all brilliant. If you want somewhere to stay in Cowes, this is definitely the place for you. Don't hesitate, I'm not easily pleased but I was very happy with this hotel. Many thanks to all of the staff, you were very accommodating of our requirements and we really appreciated your efforts.
The New Holmwood is, thank goodness, still providing great service, lovely food and comfortable rooms. Egypt Point is a wonderful place to spend a few days. Easy walking into West Cowes and the endlessly fascinating views of ships and boats provide a really restful and interesting break. Staff are excellent - both efficient and helpful. Rooms are clean well furnished and provide a useful ceiling fan for those warm nights. The hotel food is surprising good - there's no need to go looking for restaurants (although there are plenty locally) - portions are generous and the dining room has great views over The Solent, as does the lounge. On-sire free parking was available but the marking out of the spaces is rather tight. Treat yourself!
Stayed this week with 7 colleagues, used meeting facilities and stayed for 2 nights and I was really surprised with how good the hotel was, it being on the water front was a great plus as well. Nothing was to much trouble, we changed our plans a couple of times and nothing was to much trouble, all the staff were fantastic and made our visit very pleasurable. The room I stayed in was very clean and comfortable, I think the mattress could do with replacing though. We only had breakfast at the hotel but there was plenty to chose from and all was very fresh and well cooked. I was that impressed with the hotel and it's location I have come back and booked a 2 night trip for my wife and I later in the year. If in any doubt don't be it's a great hotel
The hotel is dog friendly lovely room and food best view over the solent also on the sea front very easy to drive all over the isle of white short drive to chain ferry and red funnel ferry a stay at the new Holmwood hotel will leave you feeling spoilt
Came back last week from Cowes staying at this lovely hotel. Although the room was quite small for 2 people it was clean and comfortable. Towels changed every day.Hotel staff were lovely, very helpful and polite.Food was amazing, plenty of choice not only evening meal but breakfast too. Would definately return
Very nice room with many amenities. Friendly but busy staff. Relaxing high-end restaurant with tasty but unremarkable food and wine. Spinach and cheese tarts were good, also for dessert, the hazelnut meringue and the date pudding.
What a lovely hotel, good location. Went for a 4 night coach trip. Very clean and very helpful staff. The food was out of this world. A big thank you to the staff for making it an enjoyable stay. Would definitely go back
Just returned from a 5 day break at this hotel which was excellent from start to finish. Room was very comfortable, food was delicious a very good choice either for breakfast or dinner.All the staff are so helpful polite smart and very obliging. Bottled water replenished every day in your room. A must to return to.
I run a small holiday Company called Vision Getaways providing the over 50's with coach short breaks. We have just returned from a Mon to Fri break at the New Holmwood. I had a good feeling about this hotel as the booking process was very smooth and friendly. However when we arrived we were completely blown away, this Hotel far surpasses it's three star rating. The rooms are excellent, public areas super and the location is one of the best on the island. The Food is absolutely superb the chef and his team really need to be congratulated. breakfast was wonderful and each evening Dinner was something to really look forward to. All my guests loved it with no exception. The best part of the Hotel was the staff, a well oiled machine if ever I have seen one. All staff are helpful friendly and always seem interested in what you are planning to do with your day. I cannot thank everyone, and I mean everyone, for a fantastic stay. I have another break booked for September this year and can't wait and as a result of the experience I have just had I have booked again for next year and definitely beyond. If there are negative comment here on TA ignore them this is a fantastic Hotel and one of the Isle of Wight's best kept secrets!! BOOK NOW!!!
Stayed here for 2 nights and was so delighted with the whole ambience and quality of this hotel. It looks dated from the front of the building but the room was modern and the provided amenities were lovely and homely. Menu choices were very good with a changed menu each night, and priced well. The view from the restaurant was to die for with sea front location allowing you to look across Southampton water and see all the comings and goings of a myriad of ships. Our room was a rear facing room so no view but the back of other houses, but not really a problem. However the staff here are the icing on the cake. They were all so friendly and helpful, whether choosing a wine, finding the best walk into Cowes or just greeting you at any opportunity. We will definitely go back.
Bathroom could have some much needed attention , clean but peeling paint on door & grout on tiles needs some work.merits a 2. Hotel has many steps & fire doors so not ideal if you have any physical difficulties but staff happy to help. Plenty of room in bedroom & well serviced & cleaned. Food at breakfast & dinner very good & merits a 4 +. Above all the staff rate a 5 + ,all smiling helpful & friendly.
We were visiting islanders and On arrival at the hotel we were well impressed by the location, and we were not disappointed by the interior too. Great room on ground floor, great breakfast and very nice staff. We will be back
We stayed at the New Holmwood for 3 nights while taking a short break on the Isle of Wight. Excellent location for visiting the attractions of the IoW. Good views of the Solent from the terrace at the front of the hotel and if the weather is not suitable the lounge and dining room also have these views. Very comfortable room with all the usual facilities. excellent breakfasts - a combination of help your self buffet and freshly cooked options. Excellent menu in the evenings for dinner. Staff very attentive and helpful without being intrusive. There isn't a lift but the very helpful staff are only to ready to help with luggage etc.The outward old-looking and hotch-potch appearance of the building belies the quality of service and comfort inside. Car-parking is a bit limited and tight but we had no problem finding a space on arrival and on return from sight-seeing trips. Highly recommended as one of the best affordable hotels on the island.
Stayed here for 2 nights for a wedding. On arriving the staff couldn't do enough for us. We were personally shown to our room which was big & spotlessly clean. Little things in the room made a difference like a glass with boiled sweets in & a basket in the bathroom with a shoe shine kit & sewing kit. On the day of the wedding 1 man in particular didn't stop all day & was so helpful (sorry I can't remember his name) The location of this hotel is breath taking. It's just a shame the rooms don't take advantage of this but the communal areas do. The hotel through out was very clean & is the staff were wonderful!! Can't wait to return.
An old hotel but room was clean. Nice flat screen hotel with toiletries and decent Wi-Fi. Good range of food at breakfast and right on the seafront. About a 10 minute walk to the centre of Cowes so a good location. Friendly and helpful staff. Would stay again
The location and the staff make this hotel a really nice place to stay. Most of the staff in this hotel could teach the rest of the hospitality business how it should be done. A wonderful, much needed one night stay, all too short. A big thank you. Clean, comfortable room wonderful bed, hospitality tray and toiletries little extras as well. Good breakfast choice and dinner in spite of the Hotel hosting quite big parties it was peaceful and quiet Thank you we will be back hopefully for a little longer.
We stayed for a couple of days to have a bit of time together. We pre paid bed breakfast and evening meal in a deluxe sea view room.The bed could have been better but the room was nice enough. The food was excellent and the staff were friendly and professional. Altogether a great place to stay. Even though we live local,I'm sure we will return.
We recently stayed at this Best Western on the Isle of Wight. The hotel is right on the beach within easy walking access to Cowes. It is a lovely hotel with really good rooms. We were met by friendly accommodating staff who took us to our rooms insisting on helping us with our baggage which was great as I had my elderly parents with us. The could truly not do enough for you. We were called the day before to let us know that there would be a party taking place on the night we intended to stay which I thought was a really nice touch. As it was the party did not affect us in the slightest. The rooms are clean and well decorated. My parents had a deluxe double with a sea view which is worth that bit extra. My only reason for not giving this hotel a 5 rating was that when we had our evening meal at the hotel (which by the way is good value at £24.00 for three courses), my son ordered muscles and almost half of them could not be eaten due to them being closed. The matter was dealt with swiftly, we were offered more but we didn't fancy them and the money was knocked off the bill. I just couldn't understand why they would have been sent out like that. However, this being the only fly in the ointment we would stay there again and would highly recommend it as a great find and a comfortable friendly stay
I stayed here for 6 weeks I'm Quite fussy if I'm honest ... it's like Home at the new holmwood ... the staff on the front desk Cheryl Julian Claire and Emma ... bar and restaurant staff scotty Adam Dani kyra matt cannot do enough for us. They understand we're here for so long and we need Home from Home ... We work Dogs for a living and one of them was ill - I bought some pasta . Terry the chef cooked it he was more worried it would over cook in the container I have to put it in than anything - needless to say I explained it was for a dog ?? We were able to use the function room for extra training for the dogs .. this hotel really helped us all out so much so that any dog handler that attends the island now only goes to this hotel .. I was taken ill one night I needed some sympathy tomatoe soup- no problem Kathy and Dave the managers made it clear from the start - if you don't ask you don't get so please ask .. Thank you so much Room 9 xx
New Holmwood C, Front Office Manager at Best Western New Holmwood Hotel, responded to this review
Were you fussy, we had not noticed ;-) its been a pleasure to meet you and the rest of the handlers and we will miss seeing you each week. But hope for your sake we won't see you for a while!! Good luck with everything. From us lot.
Had a few very relaxing days. Brilliant staff and a perfect location for us. Easy walk into Cowes ( less than a mile) very good views over the Solent and very good food. I can recommend the crab sandwich and Sunday lunch. Dogs very welcome and provided with a bag of biscuits on check in.
Winter break - good value with lovely warm room. Very well looked after from the moment you walk in. Good food. Super views over the Solent and a good viewing point for the Cruise Ships leaving on their travels too.
I was recommended the New Holmwood by colleagues already staying there for the long haul. I was on the Isle of Wight for a 4 week training course and the staff at the New Holmwood hotel were fabulous. Knowing that we were there for a month the staff could do no more for us and their flexibility supported myself and my colleagues no end. The rooms were clean and well equipped. The bar and restaurant were staffed by welcoming people genuinely happy to help. The food was of great quality I can personally recommend the Moroccan Meatballs and the poached eggs for breakfast. Location, the hotel was right of the water and only a short walk from Cowes where there is a wide range of bars and restaurants. I hope you enjoy your stay just as much as we did.
New Holmwood C, Front Office Manager at Best Western New Holmwood Hotel, responded to this review
We will miss seeing you all. It's been a pleasure to meet you. Good luck with everything :-)
I have been staying here during the year on my visits to the Island. Never been disappointed, staff are brilliant and everything as it should be - clean and tidy. You can't go wrong staying here. A lovely walk to Cowes to get an appetite!
We have spent 1 night celebrating my partners 65th birthday and can honestly say the service and food is probably THE best we have experienced on any hotel stay in the UK. The chef must be congratulated for the beautiful meal we have just had especially considering that the hotel is packed with Christmas parties. Thank you chef You are amazing. All the staff should receive a big pat on the back for making us so welcome even a lovely birthday card waiting on our table. We will DEFINITELY be back and recommend highly. Huge comfy bed, spotlessly clean room. Brilliant stay
i first enter and turn to my left to find a fat poo stain on the wall. i then enter the toilet to see a catastrophe of vomit in the toilet and a fat bird poo on the window. i then complain to the staff and they told me to do one.
New Holmwood C, Front Office Manager at Best Western New Holmwood Hotel, responded to this review
5 out of 5 for this review!!! Obviously has been reported as this "guest" is not in our database!!
If this review was based on contemporary design and modern features I would give it a 3. Based on the quality of food and attentive staff it deserves a 5. So I settled on a 4. Please remember this is on the isle of eight which somehow seems to have got stuck in a time warp from the mainland. Good points: Sea views, it's on the seafront. Plenty of car parking spaces (free for residents). My room had a bath and a shower. Free bottled water provided in room. Sumptuous thick cotten bed linen. Super friendly and attentive staff. Improvement opportunities: no air on in room only ceiling fan. Dated decor. No early breakfast - only starts from 7:30am and I had a 8am meeting elsewhere. Wall mounted hairdryer with limited flex length made drying my hair tricky. Overall, I was pleased and would go back for the lovely food alone. Think the restaurants open to non residents too.
Arrived at the Hotel having had it booked for me while on the island on business. I had no expectations but I was pleasantly surprised. Let's start with the good bits. It was quiet. But that may have been due to the amount of guests... The location was great in west Cowes. The proximity to the 'beach' was nice. The staff are friendly. The food is decent. (I had dinner and English breakfast). The WiFi was good and I was getting 30mbps at the back of the hotel. Rooms are spacious. Everything was clean. Now some not so good things... The TV was tiny. The bed felt like it was about to fall apart and the mattress wasn't much better. The door catch on room 24 (my room) rattled if a mouse farted or someone sneezed a mile away. If you like 1980's avacardo bathrooms. These room types are for you. (That is being fussy, cause everything worked and was clean). There are no plugs next to your night stands. Meaning I had to charge devices on the desk 6ft away. (That isn't being fussy, that's plain annoying) Hot breakfast doesn't start until 7.15ish apparently so if you have an early meeting you may be late. (I was). Overall, when I come back to the island. I will be staying there as it was quiet and after a 20hr day of travelling and work. It did the job just fine. On speaking with colleagues who stayed at other establishments. It sounds like I lucked out and had the good deal.
I can't praise the staff at this hotel enough. Friendly, helpful, genuine, the list goes on. The breakfast was delicious with the restaurant having an absolutely gorgeous view of the water. I will definitely be back!
I've stayed here on work related business on nine different occasions over the last six months and could not fault the staff who work here at all. Extremely friendly, knowledgeable and really helpful. The food in the restaurant is excellent whether Table D'hotre or bar menu. The view from the balcony in summer in the evening sunset is worth the money alone. The rooms are a little dated and could do with a decoration upgrade but just a minor point when compared to how well you get looked after. One of the best.
Good food,Good rooms, a little bit frayed at the edges but great hotel in a very good location. We arrived with our dog who was very welcome.The only place we could not take the dog was the dining room, so we were served breakfast in the sun lounge next door.
I stayed three nights at the New Holmwood Hotel several weeks ago. The staff was very friendly, helpful and professional. The location was very convienent to Cowes. The dinners were excellent. To my surprise. the dinners were served silver service style, which is a rare treat today. I ended up having dinner there every evening.
We booked this break on the strength of a visit in passing for coffee earlier in the year. All the locals were piling in for lunch and on the basis of "what's good enough for the locals is good enough for us" we booked a long weekend to celebrate my wife's birthday. All Hotels in the Best Western group should send their staff to the "New Holmwood" to see how a hotel should be run. Right from "check-in" to "check-out" everything was just fine. The evening meals were outstanding. All of the staff made us and I'm sure all the guests feel extra-special. We look forward to our next visit before too long.
The hotel is just opposite the beach and has free parking places. The hotel is a bit old and therefore noisy due to the wooden floors. Rooms are clean and the upgrade to the uppa fox suite was a nice surprise. Water, chocolates sweets in the room. Need was good and breakfast complete.
2 night stay last week. Great location right on the seafront - dining room overlooks the Solent. Good menu and excellent food. Helpful and extremely pleasant staff. Room was very good. Parking available in front of the hotel. Can thoroughly recommend this hotel and I would be happy to stay there again. Only slight downside being lack of 4G mobile signal. However the young lady on reception suggested I switch to 2G which is what I did and secured a connection. I am grateful for that tip!
The views from the restaurant and the lounge are wonderful, there is always something moving on the water. We had a room with a sea view which allowed us to watch the shipping and the sailing boats without going downstairs.
My husband & i plus our dog Buzz have just returned from a three night stay at this wonderful hotel. We stayed in room 9 which was ideal for us as we had our own access to outside. We had 2 dinners in the bar area both very good, plus we had our breakfasts there in the morning.... the table each morning set up ready. What made this hotel so special is the service provided by all the lovely staff...we will be back
We stayed here for three nights while visiting family on the Isle of Wight and were not disappointed. The staff were friendly and welcoming, the room was excellent and the food was good. They were very accomodating regarding mum's mobility scooter and nothing was too much trouble. Although an old hotel, it was clean and comfortable and well kept. Excellent ocean views from the dining room made for an awesome dining experience. I would definitely recommend this hotel and would stay here in a heartbeat while visiting the Isle of Wight. Customer service was brilliant.
My wife and I had a 5 day break and we were greeted at the hotel by a smiling, helpful and very pleasant staff. The staff could not do enough for the guests and not just us, they went that extra mile for all the guests ordering taxis , getting ship and tide times, a really excellent service. The hotel location is superb, commanding excellent views and is easy walking distance to Cowes town center. The hotel was nice and bright, well decorated and very comfortable. The restaurant had superb views over the sea and the food was excellent. A really good full English breakfast and an extraordinary evening meal with fresh vegetables cooked to perfection. This hotel is in a class of its own and great value for money. I would have paid more if they had asked.
We found this hotel because of our love of ships and Cruising . We are Cunarders and sail from Southampton a lot . I was checking for web cams and found their's . Just type in Best Western Cowes webcam and check it out . This is the view from the Terrace and Dining Room and sea view rooms , fabulous . Sit in the evening and watch the armada sail by . I wont waste time telling you about the hotel just read the sensible reviews . There was a wedding on the Friday and we where warned at the time of booking but it did not impinge on our stay in any way . We never found any indifference from any member of staff at any time . Just a mention for the chef , the food was top notch . Would go again in an instant .
We have just returned home from our stay at this hotel, staff lovely, breakfast brilliant & great location. Room excellent very clean and with a side sea view! We stayed for a week as came originally for my nephews wedding at the hotel, which incidentally, was also lovely and very well organised by the hotel with many guests commenting how great it was, the food was exceptional. We enjoyed our stay immensely and will miss the lovely walk into Cowes, and the free parking was also an added bonus!
We booked to stay recently for three nights. On arrival both us and our dog were greeted in a very friendly manner- with an upgraded room for us and a bag of treats for the dog! We have stayed at this hotel before and will definitely stay again. The Staff are just so friendly and helpful- whatever your problem or issue. We needed a vet urgently so Reception Staff suggested a Practise to go to, gave us a phone number for and then gave us directions to. When we returned they were keen to find out how the dog had got on, The restaurant food is excellent, as is breakfast. If you are a Pet owner Staff lay up a table for you in an adjacent room to the Restaurant so that your Pet can accompany you. Great location right on the sea front with an easy stroll into Cowes. There is a large park nearby for dog walking or you can walk them along the seafront- but in Summer they are not allowed on the Cowes beaches.
I am a professional coach driver and had the misfortune of being put in this 'hotel' for 3 nights with a group. I was in room Number 1, right by the toilets the kitchen and a main thoroughfare to the rest of the hotel. Really noisy and not conducive to a relaxing night sleep before having to go out the next day and drive all day with passengers. On top of that there was a wedding party on Friday night with loud music. When I approached a member of staff, he was indifferent and unapologetic. I would have thought that being a hotel the duty of care is that residents get a peaceful nights sleep instead of having to endure loud music, slamming doors and indifferent staff. This is not a hotel in the true sense of the meaning.
Good staff that are friendly and helpful. Room clean & tidy but bathroom is old style but fine. Food very good and presented well. A little wait but nothing major. Car park fine but small you can park over the road
Very friendly staff, clean accommodation. Helpful at all times during my stay, good WiFi. We needed to rush for the ferry and we were given bacon rolls to take with us as we had no time to sit down for breakfast, top service!!
Booked a weeks holiday here and drove from home via the Wightlink Ferry (another Review) It is situated on the seafront road with magnificent views out across the Solent towards Southampton.The stony beach is next to the road. We parked in the hotel's car park in front of the hotel and took our luggage inside. We were greeted by Julian, a very pleasant chap - a credit to the hotel. We booked in and he helped with our luggage to the room on the first floor. Room 21 very pleasant with the side view of the Solent. The room was very pleasant indeed, spotlessly clean and very well equipped with all the things you need of a weeks stay. The bathroom too was shining. We were extremely pleased indeed. The whole hotel was spotless and staff were always about doing little jobs from reception to the bar. The bar was really comfortable as was the lounge which looked out over the Solent. From the lounge was the terrace with chairs and tables of very good quality. Sleep at night was brilliant with very comfortable beds. The restaurant overlooked the Solent and breakfast was interrupted by the large ships passing just off the beach on their way into Southampton Water. Large high decked passenger ships; large freighters carrying containers and the ships that carried fuel for ships out to sea. Breakfast was ordered and cooked fresh whilst you had your cornflakes or whatever. Breakfast was delicious served by such lovely staff. We also ate here some evenings and the choice of meals was so good the restaurant was always full. We spent seven days here and were sad to leave which means we must go back. David (the boss) and his wife worked very hard to make this hotel the very best on the Isle of Wight.
This was our third stay here and met up again people staying for their 16th year in a row!!Says it all.Very friendly hotel just a few minutes walk from Cowes High Street with the sea just across the road.Views of the yacht racing from the terrace.The staff are all so welcoming.Lovely restaurant with plenty of fresh seafood.
We have never stayed at a Best Western hotel, and would not have done so on this occasion had a booking elsewhere on the island not fallen through (that's another story), but we are glad we stayed at the New Holmwood and would do so again. The location is enthralling, with expansive vistas from the dining room overlooking the Solent with ever-changing sky and seascapes, and within walking distance of West Cowes town centre. The staff are friendly, professional, and helpful, and the standard was set when we arrived, welcome after a long and tiring journey. The room was comfortable with the requisite facilities and a king-size bed and quiet ceiling fan, serviced each morning with fresh towels provided, and provisions to make hot beverages and locally-sourced bottled water and sweets being replenished each time. Compliments to the chef too – the cooked breakfasts were delicious, and a buffet offering a selection of cereals, pastries, fruits, juices, and yoghurts catered for a range of tastes. The lounge is light, airy, tastefully decorated, and has comfortable sofas, and on the Sunday afternoon when the heavens opened curtailing outdoor activities, we spent a couple of hours in there relaxing and reading the papers and had afternoon tea. We chose this hotel as it is dog-friendly, and we were allocated room 9 which has a door leading to the side of the building then the esplanade beyond, which was handy as it avoided having to traipse through the hotel to take our dog for a walk (please note – signs alongside the esplanade state that dogs are not allowed on certain sections of the beach at certain times). Our experience was that the dogs were well behaved, which is more than can be said for the guest staying above us who decided to play music in the early hours of Monday morning, but hotels can't be blamed for the selfishness of their guests. Although now part of a chain, the hotel is neither corporate nor impersonal , and having been built in the late 1800s it has both an interesting history and unique charm, though this in itself brings challenges to meet modern standards – the décor of the corridors leading to our room on the ground floor are a little reminiscent of a care home, the plumbing made a noise for a short duration possibly when taps were turned on, and twice the fire alarm went off when guests did not shut their bathroom doors causing steam to trigger the sensors.. However, we would definitely recommend the New Holmwood, and look forward to returning.
New Holmwood C, Manager at Best Western New Holmwood Hotel, responded to this review
Thank you very much for your feedback, we really appreciate your in-depth comments. We look forward to welcoming you again. Best regards Julian
Very nice romantic hotel on the water front. Beautiful views, courteous staff that went out of the way to help. Room clean and decent size. Only issue was the bed, mattress was old and worn needed to be replaced. Free WIFI worked ok. Restaurant good menu, atmosphere, and service. Continental breakfast was more than enough. Limited free parking was available in front. This is a very relaxing place to stay and we we most definitely go back.
Staff, service and food all excellent. Views from the restaurant and bar lounge are extremely good and those from our room were good too as we were able to see several cruise liners departing from Southampton and from Cowes, there were loads of yacht races. Having to use a mobility scooter, the staff were very accommodating in providing recharging points each time it was necessary. The only problem I had was negotiating the inside staircase as there is no lift, but we were informed of this when booking. Outside there is a ramp which I was able drive up on the scooter to a side entrance where it was taken in for charging. The hotel is in an excellent location for getting around the island and we covered most of it during our 2 week stay. We were always able to park in front of the hotel and I hope, health permitting, that we may be able to visit again.
Booked for 7.30 pm. Only three other tables used in the dining room. Although called through then had to wait some time for the starter, which was lovely. Main meals excellent apart from one of the vegetables which were so hard could not even cut it. No-one came and asked if everything satisfactory until we had finished the meal. When then told the answer was "oh well you have eaten everything else"! Dessert was excellent but long wait as "Chef having difficulty getting it to set just right" Also and my main complaint is that at 8o'clock the staff started clearing all the tables and setting them up for breakfast which altered the atmosphere in the room and, in my opinion, was quite inappropriate. You almost felt you should not still be eating dinner. So not good.
Had lunched at this hotel before but enjoyed a weekend stay even more.Excellent food,pleasant staff,comfortable rooms and a panorama of shipping to watch.Can't wait to come back.Breakfast menu the equal of QE2!
Hotel is in a brilliant location with views over the Solent and right across from the waters edge on the outskirts of Cowes You walk in and find staff that were unfailingly friendly and efficient The rooms are a bit dated but scrupulously clean and filled with 'little touches'. The ceiling fan was perfect for a stuffy evening The breakfast was amazing quality too Would thoroughly recommend this hotel to anyone visiting the island
What I can say is that whilst the decor is a little tired, the staff, service and the breakfast more than compensated. I felt looked after and all my requests were met with friendly responses and positive action. The staff and the location of the hotel influenced my score. Very clean and comfortable hotel as well.
New Holmwood C, Manager at Best Western New Holmwood Hotel, responded to this review
Hi there! Many thanks for your positive feedback, we really appreciate your time in doing this. We really glade you enjoyed your stay with us and the views. We look forward to welcoming you again in the near future. Best wishes Julian Thomas Operations Manager
We stayed here recently after a friends wedding reception. The hotel is set in an beautiful location overlooking the Solent and made for perfect backdrop for wedding photos. The hotel staff are all very attentive and helpful and as I was best man at the wedding I cannot complement them enough for their help and assistance on the day, special thanks go to David, the wedding planner/coordinator who helped me throughout the day and guided me in the right direction with my speech, announcements etc. The rooms are lovely with many having lovely sea views. They are also spacious and the beds are very comfortable. The facilities include: tea/coffee making facilities, iron, wardrobe, phone, Television, full en-suite with toiletries, dressing table etc. Food is of a very good standard and is very tasty and reasonably priced as are the drinks on offer. There are outside seating areas which are perfect for sitting and admiring the views over the Solent whilst enjoying a drink or doing a spot of ship spotting. Breakfast is also very good and the cooked breakfast is excellent and very tasty. There is free parking on site but this is limited, however there is ample parking along the road on the sea front anyway so this does not cause an issue. We loved our stay at New Holmwood and certainly will return in the future as we plan to visit the Island much more now our friends live there. I can safely say I highly recommend this hotel.
We all make mistakes and I love it when an establishment will admit an error and go the extra mile to remedy it. When we checked in we were told that we should have been warned that there was a wedding at the hotel that day and that the reception would go on till midnight and that they were concerned that the noise would prevent us sleeping. They offered us initially a drink to compensate. When however we claimed our drink that evening they apologised again AND gave us a substantial rebate on our booking. Our room was excellent with a gorgeous view. Breakfast was wonderful and the waiter took our drinks out to the terrace for us when we'd finished eating. My only comment would be that on a hot weekend the towel rail in the bathroom was churning out heat and we couldn't turn it off. That made the room even hotter. All staff were helpful. Claire was particularly lovely. Highly recommended
This is without any doubt the best hotel we have stayed in for years. The position overlooking the Solent is fantastic, there is always something to see. The rooms are spotless and well equipped they even have a trouser press. Bathrooms are not brand new but clean and have everything you need. Sweets and still water topped up every day. Quality towels changed regularly, quality bed linen with a queen sized bed in our room and comfy pillows. Although there is no air conditioning the room had an almost silent ceiling fan with cool breeze of air. The main reason the hotel thrives is its staff, they actually enjoy their jobs and seek to make you as comfortable as possible. Professional but fun! This extends to the chef who has to be congratulated the food is fantastic, 3 choices of menu with flexibility between all and responsive to individual requests. This is food cooked fresh from local ingredients, to order not pre-prepared 'boil in the bag'. During our stay there were two weddings and a large Rotary meeting but we were not disturbed or affected in any way by the arrangements it seems like effortless organisation.
The location of this hotel is superb; right on the waters edge. It was sunny and having a drink on the terrace watching the boat sailing by made us feel like we were in the south of France! Every single member of staff were amazing and could not do enough to assist and make you feel welcome. We booked Dinner Bed & Breakfast and so glad we did. The food was very good indeed and such good value. Yes, the bathroom was a little dated but with everything else being so good, who worries about the bathroom! We had a wonderful two days and would definitely recommend this hotel to anybody visiting IOW.
This was our first break away in 4 years. But it was well worth the visit. The food excellent. the staff friendly. They all made a fuss of our pet. As we had our dog we were not allowed to eat in the restaurant, but staff made a table up in the lounge which overlooked the sea and shipping route into and out of Southampton, which added to the lovely view, seeing the cruise liners and shipping going in and out of the Port. The only negative comment was we were in the disabled room. The shower cubicle a little cramped and in need of updating possibly to a wet room. The small bedroom window leaked and signs of damp around the window. There was no view at all from the window except onto a back yard. However this was not typical of all rooms as our cousins room looked as though it had been recently decorated and more modern. She had a room on the first floor overlooking the sea. Unfortunately this Hotel does not have a lift, therefore room choice for disabled people is very limited. This would not stop us visiting this hotel again. I could have sat in the lounge just watching the world go by. There were a couple of steps down to the lounge that overlooked the sea. But there were other seats on the higher level. Also you could sit outside on nice evenings.
We have never been to the isle of wight before and hoped that all island people are as kind and friendly as the staff here. We have stayed at a few best westerns for which old buildings as standard. Although the floors are squeaky and I found myself sleeping on a mattress with a dip in it. Overall the hotel is starting to be updated. We had dogs so they put us in a ground floor room with a patio door which lead to the front, so it was easy to take the dogs in and out. They set us up for breakfast in the lounge, where we had breakfast with our dogs. Anything they could do to help or that you needed they got. Today many business change staff constantly. Many staff have been here for over a decade, showing they like their work and get on well as a team. It was lovely to see the managers "mucking" in. Any problems this hotel has are outweighed by the good food and friendly staff. However they could do with some new mattresses, sun loungers, quiet signs up for careless guests returning late at night, new hovers as they must be rubbish as things were on my floor my whole stay and better mannered gardeners but we will be staying here again soon.
Like many Best Western hotel the rooms are a little dated. However don't let this put you off. The amenities in the room along with a super comfy bed are way ahead of many other chain hotels. The service is first class along with the standard of food in the restaurant. Location and view could not be better. Would I return? Absolutely.
Perfect stay! Such a lovely team of people work at the hotel! Due to it being festival season there weren't any cabs available, so the very kind hotel manager gave us a lift to the port! Such a friendly and helpful team! Would highly recommend the hotel!
Twenty three of us meet for lunch at this charming hotel last Friday, we were blessed with a beautiful sunny day. The Holmwood has a relaxing ambience, you feel it as soon as you walk through the door. The staff were attentive and chatty, our every need was catered for swiftly and with a smile. The room given over to us for the lunch time was well appointed with stunning views over the terrace and the bay. The table was immaculately presented, we had bottled water and crusty new bread awaiting us before we were server our meal. We had chosen from a two course, three option menu that arrived hot and well cooked with silver service from the staff. It wasn't an inspired meal but for the very reasonable price for everything plus coffee and chocolates it was remarkable value. Quite a few of us have said that we would like to go back and stay, to enjoy more of the Island, to walk and to relax in this quintessentially English hotel.
All good here for my two night stay while walking some of the coastal path. Clean,well staffed, comfy and a nice location. The wi fi worked well which I have found is not always the case in similar hotels. It is however dated and all very M&S, although that did not really bother me.
The room we had was quite large for a UK hotel and had plenty of storage space. The bathroom was clean but somewhat dated and had a smell of drains at times. The breakfast/restaurant room had an excellent view of the Solent. The staff were all very friendly and helpful. It felt, however, like it was a bit trapped in a time warp. On the whole, reasonable for the money.
For us when we are on a walking trip with our dog, some of the accommodation we stay in can be a gamble. Dog friendly places are not always guest friendly. Not so here. Great family run atmosphere where nothing was to much trouble. We were even given a ground floor room with direct access to the outside which was perfect. We really enjoyed the sun terrace with a well earned G&T overlooking the Solent. If we are ever walking the Wight again we would not hesitate to return.
We stayed here while taking part in the Isle of Wight Challenge. Staff were exceptional from beginning to end. From our booking they were attentive (we had to make some changes) down to the staff in the bar getting the chef to prepare our meal earlier than when they opened after we had finished our run. The room was clean and well maintained although a little dated. The bed was comfortable and there were all the amenities we required, wifi included. Breakfast was excellent including the staff with a fantastic view over the channel. I could not recommend this hotel more and it really helped to make a fantastic few days.
I stayed in a standard room at the New Holmwood Hotel and ate in the restaurant. One of my colleagues had a suite, but I was sort of glad about my standard room, as the suite was quite dark/gothic like, whereas my standard room was clean and quite bright. My bed was fine; however, other colleagues complained that their mattresses needed replacing as they had significant dips in them. My other gripe, which is probably more personal, is that I hate shower curtains. Otherwise the rooms were well equipped, with tea/coffee making facilities, complimentary spring water, boiled sweets, mints and a basket of the standard complimentary bathroom lotions and potions. We dined in the restaurant, which has a lovely view out over the solent, with all tables benefiting from the view. Both my colleagues and myself had the 3 course set menu and found the portions very generous and the food of a very good standard. Breakfast was sufficient, but didn't really mirror the standard we'd experienced when dining the previous evening. The cold buffet selection is rather limited but OK (maybe limited due to the size of the buffet area). Cooked breakfasts were also available as part of the B & B deal, but unfortunately no veggie alternative offered. The hotel decor is rather tired; however, everything is clean and the staff are extremely kind and helpful. Mobile signals were somewhat sketchy, but there is good free WiFi.
A simple but comfortable hotel with good facilities and particularly helpful and friendly staff. Reasonably easy to reach from the Redjet terminal on foot, it's well placed for anyone spending time in Cowes.
Location was great, quiet and peaceful, just the way I like. Staff was very friendly and accommodating. Went above and beyond to make my stay comfortable. Got a beach view room which gave me an extra satisfaction. Beds was comfy. The property itself looked dated. Did not get time to try out their restaurant. Overall, enjoyed my short but sweet stay!
the room was very clean all staff was very helpful and polite the food and service was top grade would defo stay again no faults with the hotel sfaff was helpful and there was someone there 24 hours incase you needed any help room was cleaned everyday
Lovely setting clean and friendly good food and ideal for getting around the island. Set on the seafront so excellant for sitting and enjoying the sailing in the summer evenings. The food is very good value
Whilst on the sea front the public rooms have fantastic sea views, the bedrooms at the back of the hotel have no view at all. Having said that the rooms are a good size, clean and reasonably furnished.. The staff are fantastic, helpful, friendly and go out of their way to ensure everyone has everything they need. The breakfast is very good and sitting in the dining room watching the ships go down the Solent is very relaxing.
This was a return visit to Holmwood after we last stayed here over 10 years ago. It is a very pleasant 10 minute walk along the seafront from the centre of Cowes. With plenty of parking it has a big advantage over other Cowes hotels which have very few parking spaces or none at all. Rooms are average but adequate and there is a very good restaurant and a pleasant bar. The staff are very friendly and professional and we would readily visit again - hopefully before another 10 years goes by.
Mattresses need replacing. Did not sleep well at all. Bathroom floor dirty in corners. Plug in sink broken. Would find another hotel when we go back to isle of wight. Manager tried to make amends with changing mattress but sadly the new one was also same. But he did put 3 duvets on top to try and make it more comfy for us. Food here was superb - could not fault it.
I said back in 2016 that the New Holmwood was really good. Even better this year since we had over 50 diners there at our organisation's annual luncheon. A plentiful menu in advance gave us all a choice of our favourite dishes, including vegetarian options, that all arrived in sequence thanks to a smooth-running kitchen and friendly waiting staff. I said last year that 30+ diners couldn't be wrong. I take that back and have changed my mind - it should read now 'over 50 diners happily tucked into their meals with gusto'. So Thank You to all who made our celebration so successful.
Booked a table for a meal , never been here before It's a little gem We were greeted at the reception and shown to a lounge area where we ordered drinks The food was great value and good quality We can't fault the service excellent throughout Set meal choices three course just over £23 each with coffee and mints Fantastic Will def go again
We have just returned home after spending three nights here. The rooms are comfortable and extremely clean. Staff are a credit to the hotel, and so thoughtful when our friends needed to cut their break short and return home a day early. Breakfast was very good and the staff were pleasant and attentive. All in all a great find, close to Cowes.
Booked this hotel with some friends for 3 nights with breakfast. Our room was no 22 at the back of the hotel. It felt very cosy and lots of little touches e.g. Sweets, bottled water, chocolate, shower gels etc. The room was clean and plenty of storage. There were tea and coffee making facilities and a hairdryer in the room. You can see a bit of the sea from the room, but not very scenic. It didn't matter as we were out and about most of the time. The shower was excellent. We had a very friendly welcome when we arrived and the gentleman on reception carried our bag up to the room. The dining room was at the front of the hotel has stunning views of the Solent. Breakfast was really good and cooked fresh. There was a good selections of cereals, yogurt and fruit. The staff were also very friendly and very efficient. Unfortunately we had a family emergency, our dog was taken ill, so we left a night early. This wasn't a problem and they only charged us for the 2 nights which was kind. They were very sympathetic, indeed the lady who cleaned our room even asked about our dog. All in all this was a very friendly hotel and would love to come back again. All the staff were friendly without exception.
Stayed here on a working holiday and what a result it was ;) I normally tend to stay in Premier Inns and this was by far better even though i have done reviews on them !!! The staff were exceptional in every way ( Thanks Kathy for your understanding of my food requirements ) The hotel itself is great and well laid out. Parking wasn't too bad at this time of year even though you could park on the seafront for free. The food was overall exceptional, i had the lamb burger for 3 days in a row !!! The WiFi was the best i have ever had in a hotel which was a bonus. The room was great with a sea view which was nice, the en suite bathroom as you would expect was also good and the shower was powerful !!! TV as standard and the bed and quilt were comfy. My only gripe really was the pillow wasn't that comfortable but not worth worrying about. The bar area is nice with a variety of beverages to suit all. Breakfast was also exceptional and you can have anything you want generally. In all i could not recommend this hotel enough AND i do hope to go back one day ;) Keep up the good work ;)
When I booked, the hotel staff were more than accommodating. This was a good start. When we arrived at the hotel the staff were extremely welcoming and even though we arrived earlier than the check-in time our room was ready and we were also upgraded, we also had a late check out. The room was of a really good size and very clean. We dont usually eat at the hotels we stay in but did on this occasion. The food at lunch time tasted so fresh and was great! I'm not a lover of hotel breakfasts in the UK as they are usually very much the same and smell the same too if that makes sense! However I have to say that at this hotel the breakfast was absolutely wonderful and tasted home made. All the staff we were in contact with were second to none and really made our stay a pleasure. A big thank you to the hotel.
Enjoyed my stay at this hotel. The facilities were very good. Very focused staff keen to offer excellent service. Hotel well presented with a pleasant lounge area and excellent restaurant facilities. The room required better lighting and some aspects were a bit tired. The bathroom fan was loud and took a long time to switch off. Soft-close toilet seat needs replacing.
Our first visit to the Isle of Wight, staying three nights, and would recommend this hotel. The first thing to mention is the Staff, they were all excellent. Friendly, helpful and very accommodating. Nothing was a problem for any of them. The hotel's location is great - for being able to walk into Cowes, views over the Solent and access to the Ferry from/to Southampton. The rooms were large and very clean and the bed was huge. Although we didn't have dinner in the hotel, the breakfasts were excellent. Onky downside was that the Wifi was not very fast.
Our first visit to this hotel----after 60 years of hotel stays for business and pleasure have to report this as one of the best experiences. Great room. excellent food and superb service and attention
We have just got back from a wonderful two night stay at New Holmwood Hotel. We last visited a year ago and had a great time and decided that we would return. From the booking, to our arrival and all during our stay every single member of staff were helpful, friendly and attentive. The Hotel is immaculate, the breakfasts are just blissful and the beds very comfy. Whilst we were there this weekend there was a wedding, and we had been advance warned of this and our room was located away from any disruption. The rooms are well appointed, clean and fresh my only slight whinge is that in the room we had, room 5, the bathroom window had a lacy net curtain to provide some privacy ... a small roller blind would be a huge improvement there. There are beautiful clear views across the Solent from the front of the Hotel and in particular it is very pleasant sitting in the dining room, lounge or on the terrace. You couldn't be much closer to the water unless you were on the beach!! A twenty minute walk takes you into Cowes where there are many shops, bars or coffee shops and yet more waterside views en route. I totally recommend this Hotel for a break. We will be heading back soon!
David and his wife made it a day that we wont forget . a very thoughtful man , nothing was a problem , no matter what time or what we wanted . You wont go wrong with having your special day here , thanks again
Friendly staff, clean, good sized room, reasonable (full English) breakfast, convenient location for walking into Cowes. Stayed here several times and would return. Try to get a room with view north overlooking The Solent if possible.
A usual pleasant stay with Best Western. Greeted upon arrival by friendly staff who showed me to my small but well appointed double room. I had a side room with a sea view which was nice. The mornings breakfast was the the usual full English with some local produce, with several other options available on request from the friendly staff. Will most certainly stay again.
This hotel overlooks the sea front. On arrival the staff are super friendly, efficient and helpful. The decor feels a bit dated throughout the hotel. However the room is very clean and the bedding is very fresh. Although the bathroom is lovely and spacious it could do with a complete refurb to update it. I can really recommend dining in the restaurant. The A La Carte menu I chose was beautifully cooked and I didn't hear a bad word from anyone. The staff were very attentive. I would definitely stay here again.
Lovely comfortable hotel, a bit 'old fashioned' in a nice way ( at 62 and 58 we were amongst the younger guests.....) with an excellent restaurant, offering good British cooking with a bit of flair, nicely served, and a beautiful view of the Solent through the huge full height windows. One star knocked off for the ridiculous over-bath shower which was impossible to use without soaking the floor.
A usual pleasant stay with Best Western. Greeted upon arrival by friendly staff who showed me to my small but well appointed double room. I had a side room with a sea view which was nice. The mornings breakfast was the the usual full English with some local produce, with several other options available on request from the friendly staff. Will most certainly stay again.
My partner,I and our dog Dave stayed at the New Holmwood this past weekend and I must say that this is without a doubt one of the best hotels on the Island. Everything about this place is fantastic, the staff are absolutely superb , warm welcoming and nothing is too much. Kathy and Dave, the Manager and Manageress have a great team behind them and really know how to look after people. Having stayed in a lot of hotels from small one man outfits, to the big corporate chains I must say that by far the food at the New Holmwood blows most of the competition away . The kitchen team are nothing short of excellent , we ate at the Hotel on Friday and Saturday night , the food had immense flavourings , was cooked spot on and the presentation was stunning , portion size was also spot on. On the Saturday night there was also a large function/sit down meal taking place but again there was no fault in service , timing was spot on there was no waiting around and food was bought to the table piping hot . Dave the dog had a lovely trip too and found he was made more welcome than his human counterparts, on arrival he was made a constant fuss of and this remained throughout the duration of our stay, there was even a doggy welcome pack with doggy treats attached ...Dave was made to feel like quite the canine superstar and even got a fussed send off with most of the front of house staff coming out to say goodbye to him. All in all I will say that if you are planning on going over too the Island for a short stay, whether you have a four legged friend or not , I would highly recommend you check out this hotel over any others first to see if they have availability , You will not regret staying at the New Holmwood Hotel .
The staff at this hotel are exceptionally helpful and friendly, from the reception staff to the bar staff to the restaurant staff. Great value for money a little dated decoration but very clean fabulously comfy super king sized beds. Would 100% return. The location is perfect for a stroll along the beach and into Cowes where there is a good selection of shops both individual and the usual high street shops. Relaxing on the terrace watching the boats come and go is just lovely.
Room was very spacious with a few nice touches like sweets, bottle water etc... Bathroom was very dated (avocado green dated) but was clean and well equipped. Good card parking and wifi was great, staff were extremely helpful and welcoming
I have bean to many hotels good and bad, Some five star hotels excellent in their fecilitys but lack personnel service and in my opinion it is the hotel staff that makes the difference between good and bad stay. The staff in this hotel are exelant and will make your stay worth while.
Called in here on a Bank Holiday lunch time for a drink on the terrace. Reception staff were very attentive and welcoming, particularly Claire, who then served us a drink which we took outside. Lovely views towards the Solent and it was just lovely. Planning to come back here for a weekend away as we thought it was so nice. Thoroughly recommended.
Lovely little hotel in a wonderful position would definitely stay here again, maybe this time ask for room with a sea view. Staff were friendly and very helpful. Delicious breakfast with wonderful sea views from every table in the dining room. Couldn't of asked for more for a short break.
I had a fantastic stay. Love the decor of the hotel and the model ships too! The serving staff were courteous, friendly and polite and made my stay really enjoyable and made me feel very welcome too. This place is a real gem - recommended!
As photographers we get to visit some beautiful location and the New Holmwood Hotel is no exception. The staff were fantastic and allowed us to concentrate on our jobs while assisting us if necessary. The hotel itself is stunning inside with very light an airy function rooms that are modern and inviting yet tastefully and classically styled perfectly fitting in with the nautical theme of cowes. The views over the Solent are second to none which made our lives and job that little bit easier. The food is exquisite and they can accommodate for most if not all dietary needs. I would like to thank the director and his brilliant staff for a very pleasant and welcoming time and I would recommend this hotel for any occasion you may have
We had our wedding day here a few weeks ago, the hotel is a beautiful setting with views over the solent and David and his team exceeded all our expectations. They worked incredibly hard to make our day beautiful and faultless. We felt completely relaxed, allowing us to enjoy our day with our guests, thanks to the day being so well organised and without exception, all staff were professional and delivered a very high standard of customer service. They were all extremely welcoming and friendly and all of our guests commented on how amazing the service and staff were. We had a three course sit down lunch in the restaurant, the food was delicious and well presented and all food allergies catered for without any fuss. We spent our wedding night in one of the suites (i forget the name), the room was beautiful with lovely decor and was exceptionally clean. We will definitely return with very fond memories in the future, the hotel is rated as three stars, I would give it five!
From the booking process to our departure the friendliness and welcoming attitude of all members of staff were second to none. David, the manager, was super nice and he and the ladies on reception loved Maggie, out little dog. Nothing was too much trouble. We ate delicious breakfasts in the lounge area, so Maggie could be with us. They had treats for her too! Our room was a generous size and had a kingsize bed. We had a stunning view across the Solent and it was incredibly quiet and peaceful. We stayed for 4 nights as an end to a 2 week holiday. The Newholmwood was the third place we had stayed at and I am pleased to report that of the 3 it was the best for comfort, peace and warmth of the staff. The location of the hotel was perfect if you have a dog, with a brisk 15-20 minutes walk into Cowes High Street. We will definitely be visiting again! Thank you to David and his team.
We booked this hotel for one night in August 2016 on the internet as a reduced deal for £90. We were very surprised when we were give a suite with super king size bed and small sitting room with sea views. A very peaceful place with friendly staff who could not do enough for us. Although we didn't eat here in the evening the food that I did see on offer looked very good quality. The breakfast in the morning confirmed this, they quickly adapted the breakfast to suit me being a vegetarian. Everything was freshly cooked and very tasty. The outside seating area has some stunning views across to the mainland. Overall I would highly recommend this hotel.
Wonderful hotel, friendly staff with unbeatable views. Worth the stay though being on the peninsular can be a bit of a trek to other parts of the Island, though well worth it. Bathroom was a bit tired but pleasent enough. Nice and quiet at night. Generally a lovely hotel with a wonderful ambience and relaxing atmosphere.
Clean, comfy, relaxing stay with friends. Very friendly helpful staff, stayed for two nights. Rooms clean and comfy. We stayed on a particular ly hot weekend and our room was very hot, the staff were quick to provide a fan as soon as we mentioned it. Also had evening meal there. Delicious and nice atmosphere. Would thoroughly recommend this hotel and would stay again.
Not since 1975 have I found a hotel with every member of staff offering such GENUINE customer service. The The hotel was very clean and wonderfully presented. The restaurant, lounge and terraces all faced onto the Solent. Most rooms have at least a partial view of the Solent. The food was lovely, well presented and reasonably priced. Nothing was too much trouble. The reception and restaurant staff called me by my name and made me most welcome throughout my visit. I recommended the hotel to my son and family for the following night, and they enjoyed it as much as I did. I would thoroughly recommend this hotel to everyone
Nice hotel, very comfortable. Well-stocked bar, food in the restaurant was good. Had a large glass of South American Merlot, which was really bottom end bargain basement, but was charged at £6.05 a glass, too expensive for such cheap plonk. Other than that, very good, I'd stay there again.
This hotel in my opinion is one of best in the group and the friendliness of the staff made our stay even better. Location wise it is perfect for visiting Isle of Wight and would not hesitate to recommend to anyone as a lovely place hotel to visit.
This hotel has absolutely amazing service, all the staff went above and beyond during our stay. Helping with bus timetables and answering all of our tourist questions. Right through to service in the restaurant, they were friendly and catered to every need without being invasive as well as being flexible with meals for us and our toddler. The rooms are quaint and classic, lots of storage space, complimentary tea, coffee, hot chocolate, biscuits and even a welcome chocolate. The bed is comfortable and there is a HUGE bathtub. The breakfast is delicious and there are many options from a full English breakfast to fruit and cereals. The hot meals are cooked fresh and taste excellent. Dinner is even better and I highly recommend eating at the restaurant for at least one night if you stay. I had prawns for an entree and roast lamb for main with the meringue as dessert, it was all fantastic and I'm so glad we decided to eat at the hotel. Even if you aren't staying at this hotel I would recommend eating there. I can honestly say that this has been our favourite hotel on our holiday through Europe and it is because of how amazing and friendly the staff are. Hopefully we get to visit again and we will definitely being staying at the New Holmwood!
Just had two nights stay, the staff were some of the nicest and friendly we have experienced. From the youngest the to the most senior they were most helpful.It's the perfect also the Perfect location.
The hotel has a great location close to Cowes, but away from the noise. Staff were extremely friendly and attentive, and nothing was too much trouble. The hotel was very clean and food fantastic. This certainly won't be our only visit, and if you are thinking of visiting Cowes or the Isle Of Wight, you would be hard pressed to find a better and more friendly hotel.
Lovely friendly quiet hotel. I would defiantly go back. We only had one meal but was very nice. We could just see the water from our room which was also a bonus. The hotel is a short distance from cows so easily walkable.
Stayed 3 nights on a dinner, bed and breakfast tariff and the hotel booked our ferry trip as well. The hotel was easy to find and had parking. Rooms were excellent, clean and well equipped, including bottles of water and sweets! These thoughtful touches do matter. The added bonus was ceiling fans in the bedrooms and throughout the hotel. Dinner was excellent and the menu changed every night, we had coffee in the lounge overlooking the sea. All the staff were very friendly and helpful. Thank you for a wonderful stay.
We stayed here for 1 night after coming to a wedding at this hotel. Room was fine, food at the wedding was great, service all round was brilliant. I would recommend this place to anyone wanting to get married on the IOW.
Very tight car parking, with a limited number of small spaces. Slightly old fashioned hotel, in an excellent position on the sea front. Breakfast well cooked and nicely presented. Enormous bed, and very quiet at night.
Just needed to drop another line about our second stay here at The New Holmwood Hotel on this magical island. Because of the outstanding service we experienced on our last visit in 2014 to visit family (see previous review - https://www.tripadvisor.co.uk/ShowUserReviews-g503888-d288879-r205170038-BEST_WESTERN_New_Holmwood_Hotel_Restaurant-Cowes_Isle_of_Wight_England.html#CHECK_RATES_CONT) & their dog friendly policy, we decided to return with my mum & now our 2 little dachshunds! (we only had the one on our last visit) I really cannot express enough praise for the staff at the Holmwood they deserve, always courteous, friendly & welcoming. Nothing here is a problem - just as we experienced over 2 years ago! The location of the Hotel is superb - literally 10 mins from the Red Funnel Terminal, so no long trek once you are on the Island, & the views....well, seafront location overlooking the Solent so there is always something happening. Breakfast was fantastic - perfect poached eggs! Extensive breakfast choice & freshly cooked to order. Thank you again to all the staff - we'll be back next time we visit family here. ..oh & thanks again for keeping our garlic butter from the Garlic Farm & Isle of Wight blue cheeses fresh in your fridge for us to take back home in our cool bag! ;-) Rick, Shirley & Mum Pauline see you again, without a doubt!
Just returned from a 4 night break at the New Holmwood Hotel with 2 friends. We booked in January and took advantage of my husband's diamond membership with 20% off the room rates directly with Best Western on any master-card booking. The hotel sorted out our ferry booking at £56 return for 4 passengers and 1 car. We arrived early at Southampton but were allowed to board 2 hours earlier than planned - a great start. This meant our rooms weren't ready but we had a walk into Cowes which is a brisk 20 minute walk or 30 minute amble away. The staff here are lovely and a credit to the hotel. There were a mixture of guests;couples,friends,singles and business travelers. Nothing was too much trouble. No parking problems either. We were upgraded to the Max Aitken Suite which was clean and spacious with a large comfortable bed. Very nice small extras in the room;sweets;chocolates good tea tray and water-everything replenished daily and nice towels. Maid service was superb - possibly the best we have ever received in a Best Western.We slept with our windows open but use earplugs as the gulls get up early. We were bed and breakfast. The dining room is a feature of the hotel with stunning views. The standard of the cooked breakfast is very good and is cooked exactly to your liking if asked. We ate in the hotel in the first evening which we booked and had the 3 course Table De Hote menu 3 course for £23 ish which was faultless and great value. We could have eaten there every evening as the menu is changed daily and it was tempting as the choice of meals were very good. Drinks prices not too bad for a hotel. There are nice areas to sit inside and out and the hotel has nice decor in the public areas. Cowes is lovely and we ate there 3 evenings at Mojacs, Tontinos Italian and The Grill. There are a good choice of pubs and cafes in the town. We would definitely recommend and book here again or eat here as the restaurant is open to the public - all looked after by the attentive staff. Just 2 small points the hair dryers could do with upgrading and the white wine in the bar was sometimes not cold enough and needed ice. Thanks to all the staff for making this hotel a joy to stop at.
It's so hard to find a hotel that is really friendly for us and a large chocolate lab named Bob. The people here were so nice and welcoming. We only stayed for 1 night but really wish it had been longer. Bob was spoiled rotten, the room was lovely and they kindly brought our meals out onto the terrace so we could enjoy the beautiful view without Bob begging for food from everyone indoors!! We will definitely be back and hopefully for a bit longer next time. Thank you to everyone who made us feel so comfortable and welcomed Bob with open arms......literally.
The location of this hotel is perfect. The view from the dining room is fab. The rooms and decor are dated, however, we wanted for nothing in our room. Plenty of toiletries, and fresh water replaced daily. All the staff we met were exceptionally polite and helpful. Would definitely stay here again.
Nice hotel right on the water front staff are chatty and friendly and accommodated our needs to put are bikes is a safe place, rooms were comfortable with plenty of hot water, tea, coffee, hot chocolate, sweets, chocolates and sparkling water, bar has a good selection of beers which can be enjoyed outside watching all the boats and large container ships swing into Southampton, Breakfast was no trouble for the staff great selection of cooked options, plenty of tea and coffee and happy to provide more if needed.
This hotel was used by my wife and I as a restaurant as we were staying nearby. The hotel took my booking for an evening meal and we duly arrived about 10 minutes before the arranged time. We had a drink in the lounge and waited for about 20 minutes to be seated. As we did not want a starter we just went for the main courses and sat waiting for almost 40 minutes. The waitress actually asked if we would like more bread as she was conscious of the delay. Eventually our meals arrived and although were both very nice we felt as though because we were non residents we were not treated the same as the residents who were also eating evening meals. The staff were friendly enough but we felt the emphasis for quality of service was biased towards the residents. Otherwise this restaurant is satisfactory.
Very basic accommodation. Clean but dated and floral in decor. Noisy bedroom (no. 2) - felt like we were in a house rather than a hotel with noise from people walking upstairs and the shower going next door. Breakfast was good.
We had been in West Cowes for drinks and food in the evening and walked along the coastal footpath along the seafront to locate and attempt "Egypt Hill". We subsequently renamed this hill as Cardiac Hill due to the climb. We found this Best Western Hotel by chance as its tucked out of the town in a great position facing the sea. They had a sign up saying none residents welcome so we went in. We sat outside in the warm evening air on the balcony and had drinks and loved the visit. In fact we loved it so much we stopped off the next night as well for seconds and again the service and drinks supplied were perfect. We felt we would like to stay here one day and have kept the information given to us by the helpful reception staff. Plenty of parking if required out the front with terrific views over the sea and land beyond.
We had a wonderful time at this hotel in Cowes. Perfect ambiance, perfect view of the harbor from our window. The staff were all so pleasant and helpful. Can't wait for another visit to this wonderful hotel soon.
The service and rooms were excellent. When relaing for a drink and dinner great views over the ocean. Nice friendly and helpful staff. I had a bike with me, not a problem they stored for me abd were always happy when to help when I wanted it.
We visited here as a group from work. The location is right on the seafront with stunning views when weather nice. The staff were all very friendly and attentive, didn't need to get up they came and served you immediately as you sat down. It was quiet though so we decided to drink at the bar and eat in the restaurant. There was a 3 course meal deal on for £23. The food was excellent with fast service. The rooms however were not modern but did the job. Had tv, double bed, lots of mirrors, hair dryer, dressing table and chair. Bathroom had bath and shower and was small but lots of products supplied. Lovely addition to the room was sweets in glass, bottles of water, chocolates on side tables and galaxy hot choc. As we visited out of season there wasn't a lot to do around area and not many people about. As we were all quite tired after walking down sea front, we stayed in hotel bar area and asked for cards which were provided quickly and made our evening less boring. More suited for older people, however as a 22 year old I still enjoyed my stay here and would recommend it.
We had dinner at the Holmwood hotel twice during our stay in a nearby flat. Each time we had really individual service, we sat in the lounge with time to select from the menu, sip a drink before being called into the restaurant when our starter was ready. The food was well-presented and interesting; very tasty. We enjoyed the vie over the Solent from the restaurant windows, and our waiter took the trouble to give us information about identifying the shipping. An excellent experience, much recommended.
This is a really pleasant hotel in a quiet seafront location. Our room was a generous size with a huge bathroom and a view of the sea. But what really impressed us was the staff - they went over and above to make sure our stay wasn't just good, but wonderful. We would definitely go back.
Holm wood hotel is a clean comfortable and pleasant hotel to spend a few days. Staff are all extremely helpful and courteous. Dined at the hotel restaurant and found the choice and quality of food extremely good.
We had a great weekend break at this hotel. The team are very friendly and we immediately felt welcome and relaxed. The location is a 15 minute walk from the ferry and situated right on the seafront - it feels restful but close enough to restaurants and pubs if needed. It is worth h
I have just returned from a weekend stay at this hotel for my father's funeral. Externally , the building is not the prettiest. The public areas are a little dated with patterned swirly carpets but are spotlessly clean . When I say dated I don't mean shabby , carpets etc perfect just stuck in the seventies. My room was small (rm4 ) but perfectly formed ,it had every conceivable extra you could imagine. Tissues, chocolates , boiled sweets , bottles of water, lots of lovely toiletries etc. Lots have thought has gone into the refurbishment of these rooms. I could actually dry my hair this morning , sat down in front of a mirror.!! I ate in the lounge area both evenings as it had been a bit of a draining day. Very tasty food, yes a little bit above average prices, but convenient and very tasty. But the jewel in this crown is the amazing customer service, nothing is too much trouble. Reception staff were very welcoming, I am only sorry that I didn't get their names. Scotty in the bar, took time to chat to me . I never felt that I was holding him up. Cathy , the restaurant manager and as I understand one of the hotel managers was AMAZING. Polite, professional and very , very friendly. Nothing was too much trouble. For 35 years I have been researching my family history but had stumbled on a brick wall, in that no one could remember my Grandparents pub in Battersea. Cathy had a friend from Battersea and said she would contact her and ask her if she had any knowledge. She sought me out the following evening to give me a positive response. On departure she had left me a note with her friends email address. How is that for customer service ??? My first night , I didn't sleep very well as my room was so hot, like a sauna. When I asked reception if someone could sort the problem it was fixed within two hours. I came back to a room with the window wide open and lots of fresh air !! I would come back here in a heartbeat. Funny enough I spent my wedding night here 23 years ago. Unremarkable at that time. The staff really value their job and take pride in their job . Fabulous place to stay.
Would always recommend due to the friendliness of the staff, the attitude was first class, perfect location with excellent sea view in the Dining room & an altogether great stay. Would always be my first choice when staying in the Isle of Wight. Highly recommended.
There were five of us in the party who came to visit family who live on the island. We were all delighted with the Hotel. It is situated right on the front at Egypt Point and overlooking the Solent. It is an easy walk to the centre of Cowes so is well placed to visit the town. The rooms were very well appointed, clean and well equipped. Due to my husband's disability we stayed in a disabled room, which was excellent. The food was exceptional with a good variety of choice and the staff well trained, friendly and helpful. The Hotel does a very good deal with the ferry booking included. All in all I can't find one negative thing to say about this Hotel. We would certainly stay there again and hope to do so soon.
Stayed at this Hotel for a long weekend break and after a long trip we were welcomed by friendly helpfull staff. All you could ask for a quiet chill out break. Cosy comfortable rooms, excellent food, good location with a view over the solent and most of all dog friendly.
I didn't quite expect the Hotel to be so well situated for my visit to the Island. Having stayed in many hotels, the outside doesn't do the place justice. Inside is a different matter: Great outlook (In better weather), friendly, attentive staff, good food, and the fastest most reliable Wi-Fi I have ever had in a hotel. Well done.
We lunched here with about 18 members of a car club last week. We had an excellent lunch (pre ordered) in a welcoming environment & with unobtrusive but very attentive service. Also very good value for money. Only slight negative - very tight car park unless one pays to park on the adjacent esplanade
excellent Hotel very friendly staff good service and good food would recommend this hotel nice walks and excellent views took our friends who came over from Canada and they were very impressed with the whole place and staff
We stayed in a sea facing room (extra cost) which was very pleasant. All staff were helpful and friendly. The décor in the public areas is a bit dated, but this did not detract from our stay. The hotel is on the coast at the edge of Cowes town; there is around a 15 minute walk to pubs /restaurants / shops.
Stayed here on business and as a holiday for a few days with my wife. Food at the hotel is excellent. Hotel serves evening meals. Excellent service from staff and owners, very warm and friendly, makes you feel home from home. would definitely stay here again.
As Chairman of the Isle of Wight branch of the Campaign to Protect Rural England (CPRE-IW) I always look for good value when we book our annual New Year Luncheon for our Members and their guests. This year we chose to try the New Holmwood Hotel and we were certainly glad we did. The food and service were faultless and for my wife and myself the vegetarian options were satisfyingly good. The nut roast was imaginative and delicious and considered one of the best ever tasted at a commercial establishment. Our diners tucked in and the testimonial of dozens of clean plates at the end of every course needed no further words. I was so impressed with the quality of the whole event that my wife and I will certainly return for another meal, this time for family members. Christmas comes well recommended so we shall have to book very early in order to bag a place at table... To the management and dining room staff - well done and thank you.
I have read some reviews of this hotel on here and they surprise me. One stated that it was "old fashioned" and so I felt the need to add my comments. My wife and I stayed here for a valentines weekend which included a wonderful meal on the Saturday night and a stay in the Sir Max Aitken suite (a most appreciated upgrade!). The staff were extremely old fashioned in that they were polite, helpful and friendly which is more than I can say for many hotels we have stayed in. The restaurant was quite old fashioned as the meal was not a standard, downloaded menu consisting of mass produced catering ingredients but was a wonderfully prepared and thoughtful mix of flavours and tastes. The room we stayed in was quite old fashioned as it was not identical to all the others and did not leave me waking up wondering which hotel I was in that morning. In an old fashioned way they also let us bring our two dogs with us and they stayed in our room with us. The dogs were welcomed as guests and were spoilt by the staff on each appearance. All in all, I am thankful that this is an "old fashioned" hotel as I am fed up with staying in duplicated blueprint hotels staffed by miserable staff who just want to get rid of us. I can thoroughly recommend the New Holmwood Hotel and their staff to anyone who wants a lovely place to stay and eat on the Isle of Wight.
We have just had a wonderful weekend at this hotel. The staff were SO friendly, cheerful and helpful, the rooms were lovely and the food excellent. Thank you all for making it such a special stay, including of course the chef behind the scene!
Celebrated Christmas dinner here with the family - it was perfect! Food and atmosphere were both fabulous and we all felt pampered! So good we booked again for next year when we settled our bill! Highly recommend!
Dave and Kathy and their amazing team ensured the whole evening ran smoothl. The meal was second to none and dietary requirements we're catered for. Our room was perfect as was breakfast! Fully recommend this lovely hotel.
Being 90 is not just a birthday but also a privilege. Celebrating it is amazing. This hotel was selected as being this particular 90 year olds favourite Sunday lunch pit stop. We arrived to the warmest and most professional of receptions. Speedily handling our checking in with a glass of bubbles on arrival(part of the celebration not normal but so welcoming) Lunch was executed with professional staff attention to detail and extreme courtesy. Well done. Feeding 60 people with hot food all once is an art. There are no complaints at all. The occasion was delivered with skill. Our accommodation for the night was one of the suites. I was very pleasantly surprised by the size of the room (no accountants carving up space here to make two rooms out of one) but a delightful sea veiw room with old fashioned flair. Yes old fashioned and how proud they should be for maintaining a great standard out of classic 70's design. Time travellers fill your boots ( that were made for walking) and absorb the feel of 70's kitsch. Unashamedly retro by default not design. Dear Holmwood don't you dare change. We loved it.
Good location, right on the seafront with some cracking views and only a few minutes' walk from the centre of Cowes. Staff all very efficient, friendly and smiley. Rooms spacious and comfortable. B&B rate of £75 or so for single occupancy of a double room in mid-January felt reasonable. The only negative thing I have to say about it is that the place has a bit of a feel of your nan's house circa 1978 to it - swirly-patterned carpets, bathroom tiles with roses on them, Corby trouser press on the wall etc etc. I'm no fan of the ultra-sterile chain hotel or the minimalist boutique hotel, and with Best Western you're always expecting something a bit quirky - but this place would benefit from a bit of updating to bring it somewhere towards 2016 in look and feel.
A 10 minute walk from the Red Jet and directly on the sea front, the hotel building and interior is fine. It's slightly tired but has more of a homely feel than many chain hotels and they put lots of convenient items in to the bedrooms which many of the chains are now removing. But the staff really made it - helpful, friendly, keen to try and assist with a sense of humour as well. I was there fore business and whilst I sat for dinner by myself, they ensured that I didn't feel as though I was completely sad and lonely! I think if they updated the bedroom slightly it would be better. I normally would not eat in the hotel restaurant but a January night did not make me feel like going out - the food was more than satisfactory, I had a lamb dish where the meat was well cooked (albeit a small portion of meat on the set menu) but the veg was plentiful and was excellent, al dente just as it should be and it was reasonably priced. Wifi was free and easy to get on to, even though the Islands coverage can be patchy.
Booked a 2 day short break before back to work. Decided on this hotel last minute and very happy i did. Location is just far enough from town centre, quiet and good view. Staff very helpful and attentive. Food better than i hoped, well served and tasty. Rooms a little tired but everything worked well.. Free parking and easy to find. Well worth considering and a low risk option. Only 15 mins from ferry.
I spent three days in this beautiful hotel . We had a very large suite which was bright and overlooking the sea. Room comfortable although dated. Good and plentiful breakfast with a mix of English & European. Friendly and always available . Shame about the pool ... it was nice and clean , but it was a bit ' too cold to take advantage of it It is an ok hotel, comfortable, nice, clean however like a lot of English seaside hotels it is not exceptional.
My elderly father and his partner spent 3 nights at this wonderful hotel over Christmas...and my brother, my partner and myself joined them for Christmas Day lunch and various other drinks and coffees over their short break. I cannot praise this hotel or it s wonderful staff under the helm of David the manager highly enough.....Nothing was too much trouble .,,from helping collect a wheelchair prior to their arrival,through helping to unload and then repack the car,and also allowing us to leave our car in their very full car park while we walked back to our house after the most delicious Christmas lunch...the hotel foyer was beautifully decorated and there was an endless supply of chicolates nuts and satsumas so it really felt like a party at home...the bar staff were extremely attentive...and we also had a very generous welcome drink when they arrived..all the meals that they had were superb and we are all keen to do it again next year.....the disabled room...no 1 ..was very conveniently situated for my father and the shower very easy to use....it made his trip because nothing was a struggle ...thank you to all the staff from the Wright family
Stayed at the New Holmwood on business for two weeks. Staff were excellent, attentive and helpful. I ate at the hotel and can recommend the food from the restaurant. I can recommend this hotel, if you are staying on the island.
Lovely comfortable hotel. Great staff and manager, helpful efficient. Go the extra mile to help and serve. Delicious food. Very varied menus. Over looking the solent. Can see ships coming and going. Lovely sight when lit up on dark nights. Stayed here 3 times and called in for meals when not staying. I cant fault this hotel and Im VERY hard to please
From speaking to staff on booking, we knew we would feel comfortable in this hotel. On arrival, we were made to feel very welcome. We had booked a seaview, which was a bonus and the room was very clean, well appointed and the bathroom lovely. Together with a very good breakfast, we really enjoyed our stay and will be back. It was like staying at a family run hotel. Thanks to all the staff.
Cowes means high prices since reach people like this place. I can accept this. Hotel is fine, nicely located on the shore hill. You have a view from restaurant on the bay and industrial harbor behind the waves. Charming. Other reviewers are right in relation to facilities, I will not repeat these points. My main concern is a hotel business understanding. Staff is nice and try the best. Unfortunately, they do not know what it is about. We have been a large group - conference participants. Came to the hotel late, about 8 PM. Took shower and get the restaurant to eat a dinner. So far so good. About 9:45 PM waiters started prepare tables to the morning breakfast pushing us to leave the room. Their excuse was 'we have had a wedding a day before so we are tired and want go home' (!). I was told that any hotel is your home when on travel. I felt like intruder, not at home at all. Shame you, Fawlty Holmwood staff, shame you. I know, may score is maybe too low. The hotel is fine and charming from many perspectives. I am afraid I would not be heard if give you an average score. Your afternoon's behavior was under par.
No faults at all with this superb hotel. the staff were exceptionally happy and helpful. The hotel amenities excellent and well maintained. The restaurant top quality and service. Our room had fantastic views over the Solent.
Absolutely cannot fault my experience. Feels more like a privately run hotel than a chain. My very comfortable room had a sea view. My room service evening meal was bang on time, piping hot and tasy and my breakfast in the restaurant which also ovelooks the sea was perfect too. All of the staff I encountered were extremely friendly and polite. Would definitely stay here again
Had a visit to the Holmwood hotel as a none resident for an evening meal with friends, we all agreed the food was excellent the restaurant interior was decorated to a very high standard with very comfortable seating. We found the staff very friendly and helpful, and should we visit Cowes again we would not hesitate to stay at the Holmwood. We would highly recommend a visit or stay at the Holmwood Cowes.
Very different to the Best Western in Oxford where I stayed the following weekend. Thus hotel seems to cater to an older clientele - what it has in its favour is its situation. It is right on the front with superb views and it was lovely to sit in the dining room and watch the ferries and cruise ships sail by. The food was excellent and the staff fantastic- very friendly and kind and helpful to disabled family member
A classic 'I of W style" hotel in a fantastic location to tour the island and near to the ferry port. It was the first time our dog came with us & we needn't have been apprehensive as the reception we got was great. The staff are very attentive and friendly and the breakfast first class. We will certainly be returning when we next visit .
This hotel has the most delightful position overlooking the solent. We were told that there was a wedding at the hotel so they will be noise until midnight......we were in room 25 and did not hear anything and both slept very well. Breakfast was also very good, and set us up for a busy day. Would quite happily recommend this for a stay.
I have been going to the New Holmwood for many years for a monthly lunch gathering of an association on the Island. The food has always been excellent, and the roast potatoes are the best I have ever had! However, since selling our flat on the Island, my wife and I have stayed a couple of times, after the lunch, to make a weekend of it. It is an absolute pleasure to stay there. The staff are excellent - very welcoming, very obliging and attentive, and nothing is too much trouble for them. The rooms are comfortable, clean and reasonably spacious, and there is comfortable lounge seating available. Despite a wedding and reception taking place during our recent stay, the very busy staff still managed to tend to our requests for drinks and food from the Lounge Menu ( a good alternative if you don't want the main Dining Room menu), without any undue delay. The only downside this time was the dodgy TV signal, which chose the time of the final of the Rugby World Cup to play up - lots of mutterings!! Fortunately the wi-fi signal was good, so we watched on the I-Pad. Overall though, a really good, friendly hotel. We will certainly be going back.
We stayed at The New Holmwood 31 October to 1 November as we were attending a family function. We received helpful information even before we arrived from the booking and a couple of the usual queries we make before arriving somewhere - all answered helpfully and efficiently. On checking in we were welcomed warmly efficiently and Claire was a total star the iron/board. The hotel is spotless. I'm a bit of a clean freak but it was faultless, so hat's off to all the team because it is everyone who makes this happen for the guests. Our room was a sea view room and what a view! Well worth paying a little more for - we enjoyed every second we spent looking out of the windows during our stay. We would pick that room again. The bathroom was huge with a lovely bath/shower. The bedroom was very large and extremely well equipped and the massive bed was very comfy. We would definitely return.
The hotel staff here are superb and seem to go out of their way to make sure you feel well looked after. The rooms are comfortable, clean and a good size. Having an excellent restaurant on site is a bonus and i would have to recommend it for both breakfast and dinner. Hoping to return!
After reviewing a number of hotels on the island, the Best Western New Holmwood kept catching my eye and after booking and arriving via ferry organised by the hotel we knew we had made the right decision, we travelled over with our small dog and upon arrival were treated kindly and welcomed ,even being upgraded, our stay was made not only by the excellent weather but the friendliness of the staff to us and our four legged friend, the breakfast and the food we had whilst staying was outstanding and again all the staff seemed to be focused on being helpful and friendly to us and our dog, the views from the room and front were amazing, we have never seen so many boats/yacht,s, we have absoluteley no trouble recommending this hotel to anyone wishing to visit the Isle of Wight
Great location, first class staff and a nice relaxed atmosphere and the food was excellent. Our stay was only marred on the last night by a clash of functions. The hotel residents were left to wait a significant length of time for dinner due to a function in a separate dining room. We waited so long, we gave up and ended up without our meal. The Manager was very apologetic and recompense was offered immediately and without hassle. We would go back but I before booking dinner I would ensure that no other functions were happening. Our room was also first class.
Fantastic service from everyone we encountered! Nothing was too much trouble. We wish we had the evening meal there as the food that was delivered looked great. Room was comfortable. I wish we had been able to open the window on the ground floor, so I would say try and get a room on an upper floor.
A large family reunion lunch for 50 was well catered for with nicely prepared food that was hot and tasty. A lovely setting overlooking the Solent with caring and polite staff providing excellent service. With 3 courses at a shade over £20/head it was exceptional value too. And, it's just a 10 minute stroll from the foot passenger terminal at Cowes. I hope you my review helpful, thanks for reading.
Our Yellow Lab, my wife & I (in our early 70s) stayed from 18 to 22.-09.15 (Room 28) - ideal for us and our dog. Nothing was too much trouble. Reception and service throughout were excellent. Food was fine and varied. We have never stayed in such a dog-friendly hotel before. Location and atmosphere were superb for us Will go back.
The Isle of Wight is delightful and an easy 50 minute boat ride from Southampton. Easy boat ride and the staff came to pick us up after a long travel day and then went beyond all our expectations throughout our stay there. We have never had a better hotel experience and heartily recommend this hotel.
The Hotel offers the finest of accommodation,and the highest of standards .The staff competency is eye-catching ,warm and unparalleled.Nothing is too much to ask,.It would seem that the phrase "go the extra mile" was coined for this establishment. I am fortunate to have stayed in the worlds very finest hotels (I say this not to impress but to impress upon you only the yardstick used in comparing )and The New Holmwood has everything and more you would ever desire or need. They thrive on challenges and always rise to the occasion exceeding expectations . I strongly and unreservedly recommend this Hotel to one and all. Book early because I most probably will be competing for the very room you are after (only joking). Enjoy your stay.
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