Best Western Plus Coralville Hotel, Coralville

Pretty new hotel.. opening just a few months ago plus points 1. Staff friendly 2. Hotel “new” look 3. EV car charger 4. Decent pool But.. 1. A/C doesn't work room was hot 2. Shower with poor force 3. No conditioner or lotion 4. Fitness room average 5. Breakfast average.

Jerry Stewart, General Manager at Best Western Plus Coralville Hotel, responded to this review
I wish you had brought your concerns to the staff? We are brand new and are still working things out during COVID!

We stayed here twice in March on both ends of spring break. The lobby and bedrooms are very nice and modern, and the bathrooms are elegant. Everything was clean and quiet, and there is no road noise. Shampoo and shower gel are in large containers in the shower, so only one bar of soap was provided, with no lotion. Breakfast was not very good, with few offerings, mainly the typical high-carb and high-sugar offerings, with no fresh fruit. The breakfast room lights were not operational during our first stay, nor was the swimming pool. The pool just opened on our second stay, but the water was cold and only a few towels were provided in the pool area (we "shared" them with the other people there, each of us taking only one for several people). Although we had a reservation for a double queen room on our second stay, there were no rooms available when we checked in around 5 pm. So the woman at the front desk put us in a King room with a pullout couch. After arriving in the room, which was nice, we discovered no bedding, so back to the front desk where she gave us an armload of bedding. We returned to the room to make up the pullout couch, to discover that we had only one sheet, so back to the front desk... We did mention all of the above to the front desk at checkout both times, but they had no comment. Even though the motel has been open for a few months, it is still a work in progress.

Jerry Stewart, General Manager at Best Western Plus Coralville Hotel, responded to this review
We are a work in progress and are getting better every day. Thank you for staying with us!!!!

OK, first of all, this is a brand new hotel. BUT, that's it. When I was there, the bar was closed (Friday evening). The room was nice, but the shower still had stuff on the floor from the installers. The light switches next to the bed are NOT reachable from the bed itself unless you are sitting on the edge of the bed. They are about 4 feet above the bed mattress.

Jerry Stewart, General Manager at Best Western Plus Coralville Hotel, responded to this review
Sorry that we did not live up to your expectations! Being that we are brand new unless people tell us about issues in the rooms we don't know about them. You may have been the first guest to stay in that room. Thank you for the feed back!

Great hotel! Location is perfect! Rooms are spacious, clean and has everything a person needs. The "Rain" showers are the best! The beds are like sleeping on a cloud! Spacious bathrooms with lighted mirrors. Prices are very reasonable! The manager is a very caring and helpful man!!! Great breakfast selections! I would make it 10 Star review!!!

Friendly and welcoming staff! Decor is very luxurious and inviting. Rooms are spacious and comfortable. The beds are like sleeping on a cloud and bedding is so fluffy! I felt like I was in a spa with the waterfall shower head! We did not eat breakfast as we were in a hurry, just grabbed a coffee and a muffin. We will be back when we are in the area!

Jerry Stewart, General Manager at Best Western Plus Coralville Hotel, responded to this review
THANK YOU!!!

If you want to stay in a hotel where the manager is rude and the bathrooms are not clean, Best Western Plus- Coralville Hotel is your best bet. Our check in took over 20 minutes and we were instantly met with an extremely rude manager. When getting to our room, we discovered mysterious stains on the bathroom floor. Additionally, the breakfast was not maintained and we barely had any food. Finally, our check out experience was yet another long wait, where we were once again met with the rude manager and short, grumbly service.

Jerry Stewart, General Manager at Best Western Plus Coralville Hotel, responded to this review
I have been in this business for over 20 years and have never been called "rude"? Breakfast hours are listed as 6am-9am M-F which is standard with most hotels! You came down after 9am and I had closed the area but offered you breakfast anyway. I am sorry you felt neglected but I did do my best to take care of you even though you came down 20 minutes after breakfast ended!!!

This hotel is 5⭐ at 3⭐ prices. I was very pleased with every aspect of my stay at this location. I practically live in hotels 2/3 of the year. And this one is at the top of the list!! So clean. Staff was helpful and made you feel welcome and appreciated.

Highly recommend - Although there were a few bugs because the finishing touched on construction had yet to done, our overnight stay was warm, comfortable, and relaxing. The only thing missing was a restaurant/bar to relax in after a long day's drive. Located close to the interstate but so close that you could hear the traffic. Also close to a variety of restaurants.

Great stay, beautiful place, friendly staff. We stayed one night on our way through town and had wonderful service from the check in to the breakfast and beyond. Staff was friendly and accommodating, breakfast was plentiful and well made and the rooms were well-appointed and clean. We will definitely stay again.

Many Iowa Families booked this hotel for family weekend. They are not opening on time. On top of that.....they are not even warning all of the families that will be traveling to Iowa to check in only to find that the hotel is not ready. No compensation Just " make sure you cancel so you do not get charged" I can not tell you how "stupid" that sounds. Be alert for family weekend- you will have no place to stay with no warning!

Jerry Stewart, General Manager at Best Western Plus Coralville Hotel, responded to this review
We are finally opened! He had MANY supply issues due to the pandemic. Those issues are solved! We did not charge anyone for this time period!