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Best Western Plus Hotel Coquitlam Inn Convention Centre, Coquitlam

4.0/5  - basé sur 548 notations.
319 North Road, V3K 3V8, Coquitlam, Canada - Ver el mapa

Este hotel de servicio completo de Coquitlam ofrece unas espaciosas habitaciones y suites con unas amplias cocinas de tipo residencial y servicios orientados a proporcionar a los huéspedes una agradable estancia. En nuestro hotel de Coquitlam la comodidad de los viajeros es siempre lo primero. Gracias a nuestra estratégica ubicación junto a los pasos fronterizos de Coquitlam, Burnaby y New Westminster, desde aquí podrá acceder a numerosas atracciones y a nuestro eficiente sistema de transporte. Los huéspedes de este hotel podrán disfrutar de un cómodo acceso a los principales enclaves locales. Desde el Hard Rock Casino hasta Burnaby 8 Rinks, los viajeros podrán encontrar algo de su interés durante su estancia. Tras un día de compras en Metrotown o en Coquitlam Town Centre, el Best Western Plus Coquitlam Inn Convention Centre ofrece a sus huéspedes un relajante ambiente. Nuestro hotel se encuentra a poca distancia de Burnaby, New Westminster, Port Moody y Vancouver. Cómodo acceso al servicio de transporte SkyTrain. Nuestro impoluto y completo hotel y nuestro cordial y eficiente personal convertirán sus vacaciones en una experiencia inolvidable. Con una piscina cubierta y un jardín tropical, la relajación es otro de los motivos para alojarse en nuestro hotel. Ofrecemos estacionamiento gratuito y acceso gratuito a Internet Wi-Fi de alta velocidad en todo el hotel para su mayor comodidad, incluyendo puntos de acceso Shaw Go Wi-Fi en todas las áreas públicas. Hotel galardonado con el Certificado de Excelencia 2017 de TripAdvisor®, convirtiéndonos en el hotel con mejor servicio de atención al cliente y el más alto nivel de excelencia. Nuestras amplias habitaciones están diseñadas pensando en la mayor comodidad de los viajeros. Disfrute de ropa de cama de lujo y de un apacible entorno durante su viaje de placer o de negocios. Este hotel goza de una céntrica ubicación en la península inferior y a poca distancia del Hospital Royal Columbian y el Justice Institute de Columbia Británica. Alójese en nuestro hotel durante su viaje de negocios, por motivos médicos, curso de formación o simplemente para relajarse. Las habitaciones y las suites ubicadas en la segunda planta cuentan con acceso mediante escalera solamente. Si prefiere una habitación en la planta baja, póngase en contacto directamente con el hotel en los números de teléfono 604-931-9011 o 1-800-668-3383.

Best Western Plus

Hotel Coquitlam Inn Convention Centre

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basado en la opinión de 535 huéspedes
NOTA EMITIDA
Excelente
252
Muy bueno
189
Normal
66
Malo
15
Pésimo
13
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
35
De negocios De negocios
153
En familia En familia
198
En pareja En pareja
113
En solitario En solitario
26
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Nice hotel - but expensive"

4
06/09/2018

We stayed for one night with four kids - the room was spacious and well equipped. staff was nice and helpful. we did not have the chance to enjoy all the amenities because we stayed for one night only. they do not have breakfast included which was a disappointment for the high price.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear kfir_ankori, Thank you for your review. We highly value the opinions of all our guests and we are committed to providing the best experience and customer service possible. The feedback you have provided will be shared with Management. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Great hotel!"

5
03/09/2018

Great location, helpful staffs, excellent environment around the hotel, clean room, very comfortable bed, best value for your money. Good place for family stay. There is indoor swimming pool and whirlpool too.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear J9213QTtonyk, I am happy to ready that you enjoyed all aspects of your recent stay with us. We appreciate the feedback and positive review! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"We Come Back Every Year"

5
03/09/2018

This hotel is an oasis in the middle of a busy city. Close to Vancouver, New West, Metrotown and Lougheed Mall and the location right next to the freeway and close to the skytrain provides a reasonably priced hotel conveniently located for guests. The staff are very helpful and friendly.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Heather R, Thank you for your review. We appreciate your positive comments about our hotel staff and the location. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"A fond farewell"

5
29/08/2018

Having stayed at this property on several occasions, I was disappointed to learn they will be closing the doors by the end of September 2018. The hotel, with its' distinct atrium feature, was always a treat to visit and the Staff were the best. A sad but fond farewell to a great property and the good friends that worked there.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Gary G, Thank you for your review. It has been a pleasure to have you stay with us and we thank you for your loyalty. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Great hotel - great location and staff"

5
25/08/2018

I stayed here in July with my daughter and two little grandchildren and it was perfect. We stay here every summer and will be back! The restaurant staff was very accommodating with the grandkids and yummy food!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Thank you for your positive comments. I am happy to read that your grand kids enjoyed their stay with us. We appreciate your review and hope to see you again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Poor value for price paid"

2
19/08/2018

When paying $300/night you expect at the very least a window to the exterior of courtyard. Our window was to the dark hallway. Bed was lumpy and hurt my back. If price was $120/night I wouldn't complain but for what we paid it felt like robbery.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Hello TWright780, Thank you for your review. We highly value the opinions of all our guests and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team. We will inspect the mattresses and make arrangements for replacements where necessary. Again, thank you for sharing your experience. Please do not hesitate to contact me should you wish to discuss your stay further. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Loved the pool"

4
16/08/2018

Even though it was a small pool, it is under the roof just beside the rooms, so my daughter enjoyed it very much. No breakfast included, but the room was clean and nice. The parking wass included as well..

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Ale L, Thank you for your comments. We are happy you enjoyed your stay and look forward to welcoming you back in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Best Western Coquitlam Inn"

5
16/08/2018

Great value for your money. Pool and hot tub are nice to relax in. It is within walking distance of sky train and very easy to get to downtown Vancouver. Whenever we go to Vancouver this is our place to stay.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear mbobert, Thank you for reviewing your recent stay at our hotel. I appreciate your positive comments and hope that we have the opportunity to welcome you back again in the near future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Losing a treasure"

5
12/08/2018

September 27 is the last date anyone will be able to stay at this wonderful hotel. It is being torn down to make way for residential towers. It is a darn shame. Nowhere I know can the hotel staff make you feel so welcomed and special and the 'jungle pool', as my grandkids call it, is a wonderful place to relax and spend time with your family or peacefully alone.

"Great stay...but..."

4
08/08/2018

The only reason I gave them 4 stars and not 5, is they advertise free parking, however, be aware it is not free. It's $7/day, which by hotel standards isn't a ton, but still, if you're going to advertise free parking, it should probably be free and you should stand by that. Besides that minor bump, the hotel stay and hotel itself was excellent. I read some reviews about outdated rooms, mine was amazing. Maybe I got lucky and got a newly renovated one, not sure, but it was great! Hotel has a pool, hot tub, and sauna, unfortunate it all closes at 9 but we still got to enjoy it one of the nights. We had breakfast in the restaurant, it was a tad expensive, but really good. All of the hotel staff were very friendly and provided great service.

"Nice indoor"

4
06/08/2018

It is a good choice for families because of the indoor pool and the nice atmosphere. The two double bedroom is comfy for a family of 4. There is a safebox, mini fridge, coffee machine and electric kettle in the room.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear shere201807, Thank you for your comments. We are so happy you enjoyed your stay and look forward to welcoming you back! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Lovely place"

5
06/08/2018

The hotel was lovely. We had a 2 bedroom suite with a wonderful modern kitchen. The heated pool and Jacuzzi were of a good size surrounded by real plants. But the hi-lite was the service. Unbelievable staff who bent over backwards to accommodate us because of our time issues. Especially Jarveen made sure that all our problems got solved immediately. She wouldn't even accept a tip, telling us that she feels it is part of her job to do the best for the Best Western Plus Coquitlam guests. We will be back for sure.

"Clean but old "

3
24/07/2018

We stayed in a suite which was nice. The kitchen had all new appliances and the remotes were even in sanitized bags. It was also very spacious. The drawback of this hotel is that it's older, so it's not as nice as a recently renovated hotel. Also, the problem with the location is that you can hear the trains constantly, keeping us up at night.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Chloe_the_Cat 2016, Thank you for your review. I am happy to read that you enjoyed your stay in the suite. We look forward to welcoming you back in the future. Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"This hotel simply has exceptional service."

5
18/07/2018

If you want to be pampered and spoiled, stay here, you will not be disappointed. They simply cannot do enough for you. The atmosphere, cleanliness, friendlyness and scenery are immaculate. Just book your room and they will do the rest.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear gdknapp1, Thank you for sharing your recent experience at our Hotel. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the near future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Overpriced"

2
17/07/2018

This hotel is located in an older less desirable area of the Vancouver area. You can tell that the motel was once first-rate. Now it is wearing out with older carpets, and warn fixtures. The problem is it still has the first-rate price!

"Great place to stay"

5
16/07/2018

I stayed at BW Plus Coquitlam because i was looking for an inexpensive but nice suite for my myself my wife and my brother to stay in while visiting family. I found this location to be everything I wanted and more. My brother summed it up when he said

"Look at other alternatives "

3
14/07/2018

Please do not waste your money. It is overpriced and has poor service. The rooms are not well maintained and the only great feature is the pool area. They have a restaurant (Bistro). The quality of food is average.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear St. B, Thank you for your review. We highly value the opinions of all of our guests and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Interesting Layout of Hotel"

4
03/07/2018

This is a little hard to review since it excels in some areas and is not as good as in other respects. It is an older hotel with many rooms facing both parking lot and inside. As a result the rooms are a bit dark. The pool and jacuzzi areas are nice. There is a restaurant but not free breakfast. The neighborhood being Korean has great dining options. It is convenient to Vancouver and the price is ok.

"A Great Stay"

5
07/05/2018

Very Clean Hotel. Staff is very polite and professional. We received a call from the front desk 15 minutes after check in to make sure we were settling in and had everything we needed which was such a nice touch. 5-10 minute walk to the Lougheed sky train station. Great breakfast in the hotels bistro. We will definitely stay at this location again and would recommend this hotel 100 times over!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Dallasrae2, Thank you for your review. We appreciate your positive comments and hope to welcome you back to the hotel again in the near future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Great place to stay"

5
06/05/2018

After trying a few other hotels in Metro Vancouver, this one definitely beats the rest. The hotel is centrally located, good value for money, close to freeway and shopping and the restaurant food and staff were excellent. The pool area is very attractive in a garden setting.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear dbelyk, Thank you for your comments. We are so happy you enjoyed your recent stay and look forward to welcoming you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nothing but Average"

3
06/05/2018

We stay at Best Western properties often but were disappointed that this one was considered to be a Plus property as I did not feel it deserved the designation. The property is not upgraded nor includes upgraded amenities or a complimentary breakfast. I was at this property on business this past month. My room had two double beds and a bathroom which was on the small size. The room was clean and comfortable but there was absolutely nothing more noteworthy than just that. The gym is on the small size and lacking equipment which for me was a disappointment. I travel often and one thing I always make sure I have at the property I stay at is a gym. The pool area was tranquil however outdated and needs upgrading. If you are traveling alone and are in need of a budget hotel I would recommend this property. If you like upgraded amenities and a bit nicer accommodations then I recommend looking elsewhere.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Stephanie B, Thank you for your review. We highly value the opinions of all our guests and we are committed to providing the best experience and customer service possible. Your comments will be passed along to ownership for consideration. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Things go right, even when they go wrong"

5
30/04/2018

We stay at the Best Western Coquitlam a lot, and usually everything is perfect. On our last trip, however, the room above us caused a leak in our bathroom and a kid threw up in the swimming pool. Could have been a bummer. But the front end staff arranged a room transfer, the housekeeping staff prepared the new room and moved us with lightning speed and the maintenance staff had the pool cleaned and up and running with very little time lost. And throughout it all, we were treated like royalty. But then they do that even when there isn't a problem. Its a great place but the awesome staff make it all the better.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 961nadenec, Thank you for your review. We highly value the opinions of all of our Guests and we are committed to providing the best experience and customer service possible. I am sorry that you needed to move rooms due to a leak from the plumbing above. We look forward to welcoming you back soon! Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Great place to stay"

4
22/04/2018

Overall it was great. Very nice pool and hot tub in the courtyard. The room was quiet and comfortable and clean. It doesn't offer a breakfast but does have a restaurant on site which we didn't try as there never seemed to be anyone in it. The staff we came in contact with were all very helpful.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear JAMES B T, Thank you for your review on your recent stay with us. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Good place to stay"

5
20/04/2018

We had our dog ?? for eye surgery & the vets office recommended this hotel which was 10 away. We enjoyed our stay here. An elevator would have been nice ?? The hot tub was nice, but the pool ????? wasn't heated as indicated.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear melgail841, Thank you for taking the time to review your recent stay with us. I am happy to read that you enjoyed your stay with us and hope your dog is recovering from surgery well. Our pool is in fact heated so I will have our maintenance team look into the temperature settings to ensure it is working correctly. We look forward to welcoming you back again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Oasis of the West Coast"

4
17/04/2018

This hotel is away for the hustle and bustle of the busy city. There opportunity to sit back relax around the indoor oasis is a perfect way to end your busy day. With a short walk to the sky train and many, restaurants within walking distance there is no reason to stay downtown.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear dave j, Thank you for your review on your recent stay with us. I am pleased to read that you found our hotel to be a relaxing and comfortable retreat from the city. We look forward to welcoming you back again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Nice rooms, comfortable beds. "

4
15/04/2018

I stayed for a few nights while in town for work, the hotel is well appointed, has lots of easy parking and is clean and comfortable. The inside rooms can sometimes be noisier because they open to the atrium and pool area, but it gets shut down at 9pm so it's really not an issue unless you need to go to bed early. Check in and check out were a breeze and the staff is friendly. This hotel is a good value in this area.

"Excellent Hotel!"

5
04/04/2018

Our family of 8 stayed at this lovely hotel for three nights on Easter Weekend. The hotel is clean & the beds are comfortable. We ate several meals in the restaurant & the food was delicious & the staff was excellent! The pool is an oasis in the middle of the hotel with plants, bridges & fountains...pure magic for children. The online pictures don't do it justice. Each Best Western Hotel is independently owned, so they have the BW standards, but each hotel is unique.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Sharon M, Thank you for your review. I am pleased to hear that you and your family enjoyed Easter Weekend at our hotel and all of our amenities. We hope you will stay with us again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Another excellent experience!"

5
02/04/2018

Excellent staff, caring, friendly and very professional. Hotel is clean, quiet, and has a nice pool/hot tub area. This is the second time staying here, with first visit being a month in duration! We can't say enough about the kindness of the manager and staff at this location!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear myech0, Thank you for sharing your thoughts on your recent stay with us. I am happy to hear that your second stay with us was just as enjoyable for you as your first! We look forward to having you stay with us again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"great hotel"

5
30/03/2018

They have happy hour 2-6pm. It's like a mini water lodging stay since they have a pool and hot tub. They also have a dry sauna and some of the rooms over look the pool. I'm glad my room wasn't close to the pool since it can be noisy if kids are screaming. Pool is open 9am-9pm. Dry sauna is open from 5:30am-9pm. They have a bistro which I wish I had been able to go during happy hour but wanted to explore Vancouver about 26-30 min away.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Franklin W, Thank you for your review. We highly value the opinions of all of our Guests and we are committed to providing the best experience and customer service possible. We look forward to welcoming you back to the hotel in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Very nice hotel and clean"

5
19/03/2018

I was very impressed by the decor and lounging areas by the front desk and the service of all employees. My room was simple but had everything I needed and it was clean. Very comfortable bed! I would definitely stay again.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Great professional staff."

5
25/02/2018

We had a personal incident while booked at this hotel. The staff handled it with respect and very professionally. I would stay here again just for this fact. I have went to a few weddings here great venue and staff.

"Anything goes"

1
16/02/2018

If you are looking for a dingy, dated room with a broken bed and no water pressure this is the place. And if you enjoy being kept awake all night by the police talking in the hall, then this is really the place!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear babooh2018, Thank you for your review. We highly value the opinions of all of our guests and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and there were maintenance issues in your guestroom. The police incident that occurred is not the norm for our Hotel and I apologize that you were kept awake while they responded to the call. Thank you again for sharing your comments. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Very good place!"

5
12/02/2018

I've stayed there a few times, and every time, I've had a great experience. From the front desk, to the cleaning staff, to the rooms, everything has been great. The beds have been great in every room I have stayed at, and this will be my go-to place every time I travel to that area.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear SteamRestoration, Thank you for your review. I am happy to read that you've enjoyed staying with us each time you travelled to our area. We look forward to welcoming you back again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Highly Recommend "

5
10/02/2018

I have stayed at all of the other hotels in this area and this one is by far the best. The staff is so friendly, helpful and professional. The restaurant food, staff and atmosphere is very good. This hotel makes it feel like ‘not another business trip'. I travel 80% of the time and I came home talking about this hotel. I got upgraded to a Roman Themed Jacuzzi Suite and it was absolutely perfect!!! Thank you for a wonderful delightful stay and I look forward to staying here again while in the Vancouver metropolitan area.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear jrbro123, Thank you for your review! I am happy to read that you enjoyed your recent stay with us and the upgraded room. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Perfectly Kitsch Lounge!"

5
24/01/2018

Perfectly kitsch as a lounge to have a beverage at with a bigger group. It had that nostalgic feeling and a great atmosphere. It was an excellent place to meet with a bigger group without pressure to have an expensive meal...or a reservation at a busy time. It was just perfect.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear ricealli, Thank you for taking the time to review your recent stay with us at the Best Western Plus Coquitlam Inn. It's nice to know that you enjoyed the lounge areas atmosphere. We appreciate your business and look forward to serving you in the future. Regards, Bill Thompson, General Manager

"Nice and comfy"

5
07/01/2018

Although the property is older it's been well looked after and all the updates. Nice pool area and comfy rooms. Super quiet and cozy bed - tubs could use an update but showers were awesome and hot. We'd stay again!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Heather W, Thank you for your review. It's nice to know that you enjoyed our pool area and that you found your guestroom to be comfortable and quiet. We appreciate your business and look forward to serving you in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Good hotel for the area"

4
05/01/2018

It's been about a decade since I have stayed at this property and not much has changed. The rooms have new furniture The rooms are large and reasonably appointed and clean The area where the hotel is situated is very busy with the highway above The hotel is quiet inside The pool and all the plants around make it nice Check out was quick and efficient I was on a bottom floor room facing the pool and my car was parked in front of my hotel door which is convenient Being on the bottom floor however I could hear a lot of the room upstairs which could bother some people The bed was very comfortable Small fridge and microwave in the room Large bathroom with very good water pressure Breakfast in the restaurant was very good

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear islandrockin, Thank you for taking the time to review your recent stay with us. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Misuse Of Personal Information"

1
31/12/2017

Staff obtained my email under false pretenses to sign me up for a program I didn't want to be a part of. The person who checked me in was a Lier and doesn't have any respect for the privacy of my personal information.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Conor C, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I apologize for the error that occurred upon check in. This has been addressed with all members of the Guest Services team to ensure this doesn't happen in the future. if you would like to discuss anything further, please do not hesitate to contact me. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"comfort and convenience"

4
26/12/2017

BW plus at Coquitlam is very convenience and comfortable. it is like home to me. I like it a lot. It is my first choice in Vancouver area. It would be perfect if its internet got improved. By the way, I love the "indoor" garden

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear yongg133, Thank you for taking the time to review your recent stay with us. I appreciate your positive comments and hope to have the opportunity to welcome you back again in the future. All the best for 2018, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Wow"

5
24/12/2017

One of the very best hotels I have stayed at in the USA or Canada. The management went above what I expected and gave us a suite. The pool and hot tub were great and just right on temperature and cleanliness.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Steve R, Thank you for your review. I was happy to read that you were pleased with our level of customer care and that you enjoyed our indoor pool and hot tub during your stay. All the best for 2018, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Consistently Excellent "

5
21/12/2017

I have stayed here prior for business and this month in an apartment suite. The hotel is always clean, well kept, great service in all outlets and well priced. If I ever had to travel to the area for leisure I would likely still stay here.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Kenzybear, Thank you for your comments. We are happy to know that you enjoyed your stay and look forward to welcoming you back! All the best for the 2018, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Trip"

4
14/12/2017

I recently spent 9 days here while my daughter had surgery..I can not say enough great things about the house keeping staff and Al from maintenance..They were all so kind and caring while my daughter was recovering...I would stay here again just because of them...the rooms were fine and the pool was ok when it was open.The restaurant was great too!!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Susan S, Thank you for your review. I am happy to read that you were pleased with our level of customer care and that your daughter was comfortable at our hotel during her recovery time. We hope to have the opportunity to welcome you back to the hotel again in the near future. Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"business"

5
08/12/2017

Good food clean room and no problems. I liked how the staff were always agreeable and asked if there was anything further that they could do. This was always answered with a no because they were always on top of things

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 709bryceu, Thank you for your review. I was happy to read that you were pleased with our level of customer care and found our guest rooms to be clean and comfortable. We look forward to welcoming you back to the Hotel soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nice and very affordable"

4
06/12/2017

Clean affordable and very handy. Pool and hot tub very good. Beds were a little hard. Slept ok though. Service and the house keeping were awesome. It was a great value for the money and will stay there again but maybe ask for a KIng bed.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Thank you for your comments. We are so happy you enjoyed your stay and look forward to welcoming you back! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"A local hotel worth keeping."

5
03/12/2017

This hotel provides brilliant service with its exemplary staff, fantastic pool atmosphere and now a restaurant/bar restored to its former high standards..Coquitlam and B.W. should do everything they can to save it from the developer's wrecking ball.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 961nadenec, Thank you for your review. We appreciate your kind words and hope to welcome you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nothing spectacular"

3
01/12/2017

The room was very standard. The pillows were terrible (thick and lumpy) and we found some long black hairs on the floor in the bathroom which were definitely not ours. The pool area looks like a rainforest which is kind of interesting and I wish I'd brougnt a bathing suit to go for a swim. Overall this hotel is ok for one night but I wouldn't want to stay any longer.

"Outstanding"

5
27/11/2017

I have used this hotel for business and stay only there because the staff and service are outstanding. Additionally, the rooms are comfortable with many amenities. I sleep well in their super comfortable beds and look forward to each time I go over for business.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 897tehs, We appreciate your kind comments towards our staff and the service they provide. We look forward to welcoming you back to the hotel again soon! Thank you again, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great place to stay"

5
27/11/2017

Great location, close to all amenities, staff is helpful and kind, and the garden in the hotel is pretty unique. We stayed here for a week on a business trip. Rooms are quiet and well equipped. 10/10 would stay again. Thanks everyone at BW!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 486kylej, Thank you for reviewing your recent stay with us. I am pleased to read that you enjoyed your stay and thought our hotel was in a convenient location. We look forward to welcoming you back again! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Lovley night"

5
15/11/2017

It was very nice stay. I would definitely come back. The room itself was very big, we didn't expect it. The service was excellent! Right after our check in we called down and asked about a tooth paste and tooth brushes because didn't have ones. A front desk agent delivered the items in 10 minutes. The next morning we requested two spoons. We've got them in 5 minutes. The only thing that confused us was a cup with a coffee spot...I expected that housekeepers might clean cups after every guest, so they couldn't find any dirty spots. Overall, it was wonderful stay. Thank you very much! :-)

"Stay at BestWestern"

5
05/11/2017

It was a very clean hotel and all the staff were lots of help and very friendly. Good and service in the restaurant was great as well Good parking as my wife and I had 2 vehicles here with no problem for parking. I would stay here again. Thanks again for everything during our stay. Cheers

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 174calumg, Thank you for your review. I was happy to read that you were pleased with our level of customer care and found our guest rooms to be clean. We hope you will stay with us again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Good place to stay"

5
02/11/2017

Check-in was great. They looked up my reservation and confirmed, Took imprint of my credit card and hand me my door keys. Quick and simple. The room was clean and orderly. They have a new food service and I tried it out for breakfast and dinner. Food was good and the service was excellent. Check out was smooth and fast.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear gordmeeks, Thank you for your comments. We are so happy you enjoyed your stay and look forward to welcoming you back! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great Hotel for Long Term Stay"

5
30/10/2017

This is a great hotel for anyone who is going to be Burnaby, BC for long or short term stays. The most important thing is I am work in construction and will usually be in one place for 5 to 6 weeks. I stayed in one of their 2 room suites great price, it was so clean and the cleaning staff are so good nice and always clean my room so well. The hotel has a great atmosphere, the staff is very knowledgeable about the area and can answer all your questions you have. I was looking for a sushi restaurant and was advised to go to "California Sushi" it was the best I have ever had and I am from Los Angeles. This hotel is a great stay for business or families. I would bring my own family there and stay.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear billdC9382RG, Thank you for taking the time to provide your comments about your recent stay with us. It's nice to know that we were able to provide you the comforts and services you needed while away from home for work. We appreciate your business and look forward to serving you in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nice place with great service"

4
29/10/2017

Conveniently located, nice place, with great customer service. Darryl was incredibly helpful considering the airline that I flew with was so problematic after losing my luggage on a short flight. He took a bad situation and made it great. Thank you!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Terry G, Thank you for your comments. We are so happy you enjoyed your stay and look forward to welcoming you back! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"easy location"

5
26/10/2017

easy location to get around Vancover and area sky train highway 1 and 7 #abcdefghijklmnopqrstuvwxyz #abcdefghijklmnopqrstuvwxyzvdjsikgjg;ljnlefbdkjhfkhrnflrkjrnglr zyxyzjdhelnifbsmsa,hdkebef ,fmnf,mnrlkjl3ruryrgdjkrgltgjdekjhd

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Carol P, Thank you for taking the time to review your recent stay with us. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Exceeding expectations.."

5
25/10/2017

We needed a reasonably priced stay in the Vancouver area for the last three days of our trip to British Columbia and Alaska. My wife found exactly that through booking.com with this hotel. The price was right and the room looked appealing. We have often stayed with Best Western and been happy but this was a real find. Whilst it was a higher spec than other Best Westerns our stay exceeded expectations in every way. The room made available to us was outstanding with jacuzzi bath in the room, four poster bed and mirrors adding to the Roman theme. A lovely room and ideal after a long day of exploring of the city. The hotel has a nice pool and hot tub with a small gym. The welcome was very friendly at front desk and the bar restaurant area was very pleasant. Evening bar meal was very nice and the staff extremely efficient and friendly. Breakfast was enjoyable. Access to the city was very good with a SkyTrain station a short walk away and saved us driving on congested city roads. Particular mention goes to the hotel for returning my memory card and card reader to the UK without question when left in the room on departure. Top service Best Western,thank you.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear mjoliver73, Thank you for your review. I'm happy to read that you were pleased with our level of customer care and found your guestroom to be better than expected! I am also pleased to hear that we were able to return your belongings to you in an efficient manner. Thank you again! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"now a very tired hotel"

3
19/10/2017

I used to stay here all the time! Just returned after a 5 year break. I was so disappointed. My room was tired. Lots of dust, an office chair that was from the 80's (it was GROSS) and covered in the hair of others....the color of it would make it impossible to see all of it. Carpet, worn so it was likely clean but looked dusty. Staff try but my room (155) was terrible. When I arrived I noticed I was by stairs so I asked for another room. Lady at counter tried.....she gave me another room....also by stairs just at the opposite entrance (my room had two entrances)......ugh.

"Last minute trip"

5
16/10/2017

Last minute trip to the Lower Mainland and hotel i would normally stay at was full so did a search and this one came up saying they had a room. Upon arrival we were pleasantly surprised with the initial appearance of the hotel. In we went and were warmly greeted by Ajay and check in was a breeze. This is a very comfortable hotel with great amenities including a lounge/restaurant. The area also offers a good variety of food choices within walking distance of the hotel. Great pool if you are traveling with kids!!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 448bertj, Thank you for your review. I was happy to read that you were pleased with our level of customer care and found our guestrooms to be comfortable. We hope that you will stay with us again if travelling to our area. Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Excellent Value"

5
13/10/2017

We had a most enjoyable overnight stay at this hotel - the room was clean and well presented, the front desk service was excellent, and the room rate was very reasonable (particularly for the greater Vancouver area). Highly recommended.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear bethanybee, Thank you for your review! We hope to have the opportunity to welcome you back soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Stayed for wedding night"

5
12/10/2017

I am giving this Best Western 5 stars as they went over and above for my wedding day. I called and asked for a king room for the groom and groomsmen to get ready for our wedding. The morning of the wedding the groom arrived early to get ready and the woman at the front desk not only gave the guys the room early she also upgraded us to a really nice Greek fantasy suite! I was pleasantly surprised when we returned at 2am and had this beautiful suite. Thank you Best Western Coquitlam for going over and above for us on our special day! 5 stars to you...

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Denise C, Thank you for sharing your experience of staying at our hotel. I am happy to read that we were able to make your wedding day even more special! Congratulations on your wedding and we look forward to welcoming you back in the future! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Terrible Hotel"

1
09/10/2017

Horrible odour of cigarette smoke. Very outdated room and carpet. No breakfast included. The only update was the lobby?? I would hate to swim in the pool knowing how filthy the rooms are.Definitely not a Best Western Plus status

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear C2858CQmichellew, Thank you for your review. We highly value the opinions of all of our guests and we are committed to providing the best experience and customer service possible. I apologize that we did not meet these for you. Your experience was not at all a typical one at our hotel and I will be investigating what went wrong. I hope you will consider staying with us again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Best Western"

5
08/10/2017

This is a great hotel is amazing service great clean place walking It's extremely hard to find a hotel like this in the world the place is so clean and service is so great Inside is like a forest I'm not seen a hotel like this I wish all hotels were like this

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear tombD6119SF, I am pleased to read that you were pleasantly surprised by our indoor atrium and that you were impressed with our level of customer care. We hope you will stay with us again in the near future! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Not bad for what I paid but great location!"

4
08/10/2017

Staff was excellent but had to change room because of the mattress that I slept in was too old. Once I changed room, I slept wonderfully in the new room. Hotel has all the amentities and has all the stores and shopping boutiques close by. I would stay here again definatley! Thanks!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear JohnPerro, Thank you for taking the time to review your recent stay at our hotel. I am sorry to hear that the mattress in the room you were first checked into was of poor condition, but I'm glad we were able to change your room and resolve the problem. We look forward to welcoming you back to the hotel again in the near future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Friendly"

4
07/10/2017

This hotel is within walking distance of skytrain and a mall. Which is the reason we stayed there. The hotel is clean, has a wonderful hot tub, and the most friendly cleaning staff I have ever seen. I will definitely stay there again.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Sannhet, Thank you for your review. I am happy to know that you enjoyed your stay with us and we appreciate your kind words of praise for our staff. We hope you will stay with us again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Love the Best Western"

4
03/10/2017

If you need a place to stay in Coquitlam the Best Western Plus is the place. Quiet , Good quality for for money ( bit expensive), nice restaurant, soft bed, Pleasant staff, close to all amenities, Wifiavailable,

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Judy D, Thank you for reviewing your recent stay with us. We appreciate the positive feedback you have provided and we hope you will stay with us again! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Top Tier? No. Top Value? Yes."

4
28/09/2017

It's an older Best Western building and some of the decor shows it. You will not find state-of-the-art anything here. But I find the value for the price to be great. It is a simple hotel stay with a decent amount of amenities, and good location to go anywhere in Metro Vancouver. I stay here with my LARGE family whenever we come to town. They have suite w/ 2 bdrms and kitchen. Kids love the pool area and how it feels like we're outside.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 802brentonp, Thank you for your review and we hope you will stay with us again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Two bedrooms suite for ten nights"

5
27/09/2017

We were a group of 6, staying in a two bedroom suite, plus a sofa bed in the living room which was just right for us. The suite has a full kitchen as well. We cooked when we wanted to during the stay, which was a way to save for a budget trip. The room was clean and quiet. Lougheed light rail station was closed by, about three minutes drive, 10-15 minutes walk. The hotel was located in the Korean town, Korean restaurants were everywhere. If you like bu dea hot pot(a Korean dish), there is one restaurant just across the street. There were two Korean supermarkets around, one across the street was more Korean, the other one next to the hotel was more diverse in selections. For this reason, it was easy to make your own meal. It was convenient to get on highway to go to downtown Vancouver. The most unique thing about this hotel was the indoor pool. You can access to the pool directly from your room and the pool itself also becomes a view to enjoy. Definitely we will stay again.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Bonnie W, Thank you for taking the time to review your recent stay with us. I am happy to read that you all enjoyed the restaurants and shops in our local area and that the 2 Bedroom Suite accommodated your needs. Thank you once again and we hope to welcome you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great Hotel!"

4
23/09/2017

We stayed 3 nights at this hotel at the end of August. We originally booked a room with 2 queens for my husband, 2 daughters and I. The rooms overlooking the pool with the balconies had 2 double beds. Our girls wanted a balcony so we asked to switch, and the hotel was very quick to accommodate. The hotel and rooms itself is older, but very clean. The furnishings in the room are modern, and has a sink outside the bathroom along with the one inside. Very handy with 3 females in the family. Beds were quite comfortable. The breakfast was fairly good. A decent amount of choices, and the staff are constantly moving around making sure everything was running smoothly. There was no restaurant onsite during our stay as it was undergoing new management. We didn't get to use the pool, but it looked lovely. There is no elevator to the second floor either. The front desk staff were very friendly and professional. We didn't mind the location as we were just using it as a home base and had a vehicle. It's close to the sky train if you don't have your own transportation. Overall, a pretty good hotel. I would stay again.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear LolaK11, I am pleased to read that you and your family enjoyed staying with us this past August. Our restaurant has now reopened under new management. We look forward to the opportunity to welcome you all back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Hotel stay"

3
20/09/2017

Used to love this hotel. Sold to a developer . They do not care any more. Rooms smelled like must or mould . Too bad one of the best of the Best Western Hotels in the franchise. Sorry to see it go . Staff was amazing though

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 1293GUkarenm, Thank you for your review. We highly value the opinions of all of our Guests and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team. It is true that we were purchased by a developer about two years ago. They have committed to maintaining the high standards the hotel is known for and will continue to do so. We hope that you will consider staying with us again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Wedding Guest's Stay"

4
19/09/2017

The staff was excellent, friendly and accommodating. Our room was clean and well appointed even providing dishes and treats for our pet, Daisy. I might be particular but half way through the night I was glad that when I travel by car I bring my own pillow. The restaurant/breakfast service was in transition and I hope will stabilize for both staff and guests. My breakfast the second day of our stay was excellent.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear johnhR8740OV, Thank you for your review. I am pleased to read that you enjoyed your stay with us and found the staff friendly and accommodating. We hope to have the opportunity to welcome you back again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Vancouver stay"

4
16/09/2017

The hotel was nice, very nice pool area for our grand kids to swim. The value was not great, for a room cost of 225. Plus taxes a night I would have liked a lit bit better quality of hotel, couldn't tell that from the website.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Ronnie5454, Thank you for your review. We highly value the opinions of all of our Guests and we are committed to providing the best experience and customer service possible. Vancouver, and the surrounding area, is still experiencing a peak in room rates as the tourist season is still amongst us. We hope you will consider staying with us again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great value if the location is right for you"

4
16/09/2017

Not too close to central Vancouver, but convenient to the Sky Train and freeway, this is a very nice hotel with very reasonable prices. The facilites are clean and well-kept, including the indoor pool and hot tub. The dining room/bar are under new management but the attentive waitstaff and cook perform like veterans. The front desk staff are friendly and helpful. If you don't have to be in central Vancouver, this is a place that you should highly consider.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Lucie M, Thank you for reviewing your recent stay at our Hotel. I appreciate the feedback on your dining experience in the restaurant, I will be sure to share your comments with the staff. Thank you again and we look forward to welcoming you back again in the future. Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Sorority Reunion a Great Success"

5
15/09/2017

Seven of us attended a sorority reunion at this hotel.....we had a fantastic time, and the staff went out of their way to make our stay memorable!! The restaurant and lounge service was very good. Everything was very clean and well-kept. I would definitely book this hotel again.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Judy F, Thank you for sharing your thoughts on your recent stay at our Hotel. I am happy to read that you all enjoyed your stay with us and we added to your special event! We hope you will stay with us again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Excellent Location and Service"

5
12/09/2017

This hotel is located a short distance from the Sky Train and the Lougheed Mall. It is a good place to stay to access a number of locations in the Lower Mainland. Great sushi restaurants nearby. We have stayed in 7 BWs in BC and Alberta in the last 9 months and this is by far the best one.

"Best Western Coquitlam BC"

4
11/09/2017

The Coquitlam Best Western is an Excellent hotel, warm friendly staff, rooms are very clean neat. Close to the sky train and shopping as well as the trans Canada highway. Very quiet hotel close to lots of restaurants with in 2 - 10 minute walking distance. LOVE the hot tub and pool area.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear gregdY4887MP, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. We look forward to welcoming you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Very good"

4
11/09/2017

Very good experience overall. The staff were very helpful. The location was great; near stores, mall, skytrain, freeway. My kids enjoyed the pool a great deal. Internet was patchy but free so can't complain. Breakfast was included too.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear V4185DVjans, Thank you for taking the time to write a review of your recent stay at our hotel. I am happy to read that our location worked well for your needs and that your family enjoyed our indoor pool. Our restaurant has now re-opened for business and serves breakfast, lunch and dinner. The included breakfast during your stay was temporary while it was closed. Thank you again and we look forward to having the opportunity to welcome you back soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Thank you"

5
09/09/2017

My stay was very good, the staff where very friendly, made sure our stay at your mortal was relaxing, nothing to worry about. Room were cleaned, rooms were comfortable. Thank you, we will return. Next trip will be Christmas. Patrick Paul

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Patrick P, Thank you for your review. We look forward to having you stay with us again in December! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Suite Visit :)"

4
09/09/2017

We Stayed here September 2017 for a couple of nights in a large suite. Very quiet, comfortable and clean. Lots of parking.......Just what we like in a Hotel. Staff very helpful when asked about where to buy groceries etc.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear BettyOsing, Thank you for reviewing your recent stay at our hotel. We appreciate your comments and we look forward to welcoming you back to the hotel soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Very good family hotel"

4
05/09/2017

Location, room and amenities were very good. We had an elderly parent with us and they went out of their way to provide the little extras she needed. We were somewhat disappointed that the restaurant and lounge are closed at this time, but the catered breakfast each morning almost made up the this.

"Pleasantly surprised"

4
04/09/2017

When coming to Vancouver, it was hard to decide where to stay because we were travelling with my brother and his wife so we like to stay in a 2 bedroom suite. When my brother showed me this one, I was a little hesitant because the room photos and description didn't really do it justice. It said two beds and sofa bed so I called to confirm that it was two bedrooms. I didn't even realize that it had a full kitchen until we got there. We were in the detached building which is older but very tastefully updated and decorated (the kitchen was new) and we loved the courtyard right outside. The staff was excellent and the cleaning staff amazing. Good location as well.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear theresap905, Thank you for taking the time to review your recent stay at the hotel. I am pleased to read that the 2 Bedroom Suite was better than expected and that overall you enjoyed your stay with us. We hope to have the opportunity to welcome you back soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Very Impressed"

5
02/09/2017

Friendly and helpful staff. Property is beautiful with an indoor tropical setting including pool, spa, sauna and fitness room. Everything worked in the room and the bed was very comfortable. Breakfast service was one of the best I have experienced and very professional. All in all a wonderful experience and one that I will repeat when I return next August.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Gary G, Thank you for your review. I am happy to hear that you enjoyed your stay with us. We highly value the opinions of all our Guests, and we are committed to providing the best experience and customer service possible. We look forward to welcoming you back next year! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Clean!"

5
02/09/2017

It's an older property, but the staff do an incredible job in the cleanliness department. Beds are super comfortable, wifi worked great, and like I said; although a dated property, the it is clean all over. Having 2 sinks (one in bathroom, one outside of bathroom) was extremely handy for my husband, our 2 teenage daughters and myself. Breakfast was plentiful and had a lot to offer. Good choices! Staff are remarkable as well.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Aaron K, Thank you for your review. I was happy to read that you were pleased with our level of customer care and found our guest rooms to be clean and comfortable. We look forward to having you stay with us again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Amazing stay!!!!"

5
31/08/2017

I loved this hotel. The beds were extremely comfortable. I slept like a baby. On top of that, the breakfast was out of this world. The variety was killer. I couldn't believe how awesome it was. On top of all this you get such a friendly staff that go above and beyond. You can't ask for anything more. I will definitely be back again. Well done CICC.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Sunil P, Thank you for your comments! We are so happy you enjoyed your stay and we look forward to welcoming you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"A friendly hotel in the suburbs of Vancouver"

4
29/08/2017

Stayed here for four nights during our visit to Vancouver prior to boarding our cruise ship. With a double storeyed building, ample parking and a well laid out reception, our stay was made quite comfortable by the staff which exuded the traditional Canadian warmth. The hotel has a compact fitness centre (which I used daily) and a temperature controlled swimming pool which appeared well used by other residents.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear phillipg196, Thank you for taking the time to write a review of your recent stay at our property. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great staff, Comfortable and Free Parking, Breakfast"

5
23/08/2017

I was impressed by the welcome at the front desk upon arrival. The clerk was friendly, warm and informative and check-in was a breeze. We had a room on the ground floor, one door led to the hall and the other into an oasis of palm trees, places to sit and I believe there was a hot tub but not sure (we didn't use these). The breakfast in the morning had a great selection of anything you would like-self serve but there was staff on who were very friendly and helpful. Marissa in the dining room had a warm welcoming smile and brought items to people's tables if they needed them. The staff was excellent. The room was very clean, cozy and the bed/pillows very comfortable. It had two sinks for the washroom area, one in the washroom and one outside. We really enjoyed our stay and felt the value was excellent, considering free parking and free breakfast. The hotel is close to Lougheed Mall and not far from New Westminster. The freeway is just next door but the hotel itself is nice and quiet.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Heather R, Thank you very much for taking the time to write about your recent stay at our hotel. I am pleased to hear that you enjoyed your room and all the amenities that we have to offer. Thank you for recognising our staff for their customer service, I will be sure to share your compliments with them! Thank you again and we look forward to the opportunity to welcome you back to the hotel in the future! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Clean and Comfortable. Great Staff"

4
21/08/2017

Rooms were clean and comfortable. All the staff were very friendly and accommodating. The pool area is very pretty and well kept. Was staying at the hotel because my sister was having surgery, and the hotel had medical rates for our stay, which was very much appreciated. (rates other wise are very high :( ) A little disappointed that the resteraunts attached are permanently closed though. Would recommend this hotel.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Bran7, Thank you for your review, I am pleased to hear that we were able to make your stay with us a comfortable one, as you visited your sister in hospital. We are working to re-open the restaurant within the hotel as soon as possible to better serve our guests. Thank you again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Average to the max. Nothing special."

3
17/08/2017

Outdated decor. Both restaurants are shut down. Continental breakfast was gross. Pool area is actually super nice! Very pretty central courtyard with tropical plants! Rooms dated and basic - but clean. Housekeeping staff was extremely friendly! Liquor store on property with good selection and decent prices.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear katelyndawnl, Thank you for your review. We highly value the opinions of all of our guests, and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations. We are in the process of re-opening the restaurant at the Hotel to better serve our guests, it should be open by the end of September. We hope that you will consider staying with us again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"The most relaxing stay"

5
15/08/2017

We were staying because my mom had to be at the hospital for 6:00 am as she was scheduled for open heart surgery. The rate was discounted and the room upgraded which made a stressful situation much more pleasant and easier to deal with. The suite was beautiful and I would recommend Best Western Plus Coquitlam to anyone. My only complaint was that the separately owned and operated restaurant went bankrupt.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 545shelleyw, I am happy to hear that we were able to make a stressful time in your life more comfortable. We are in the process of having the restaurant re-opened, it may take a few more weeks though. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"An ok place for over night stay"

3
04/08/2017

Clean. Updated. Free breakfast. Comfy beds Free wifi. No movies on demand. Only disappointment was upon check out we learned they charged for parking! This isn't even a downtown hotel. Left a bad taste....and a bad impression. None of the other best westerns we stayed at charged for parking

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Sandybigelo, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. We hope you will consider staying with us again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great Hotel, Amazing Staff, Good Value for $"

4
31/07/2017

Hotel staff were very professional, hotel has a great pool and hot tub, exercise room and sauna. Aple parking at no extra cost. Comfortable room with balcony overlooking the pool, fridge in room, internet was never a problem. The room was very clean and cleaning service always prompt and thorough. I would recommend this hotel. Also very close to the sky train.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear alexandravM3941NC, Thank you for taking the time to review the Best Western Plus Coquitlam Inn Convention Centre. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"July 2017 stay"

3
28/07/2017

This hotel was clean, bed was comfortable. Restaurant is closed but hotel served a continental breakfast or we could go to nearby restaurants with a discount. Check in and check out staff were very pleasant. Only issue we found was there is no elevator so we had to carry our luggage up the stairs. Next time we would request a room on the ground floor. We also had a balcony which was nice to enjoy a glass of wine and relax.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Postie307, Thank you for your review of your recent stay with us. I was happy to read that you were pleased with our level of customer care and found our guest rooms to be clean and comfortable. When booking your next stay with us, just mention you would like a ground level room and we can make note of that request on your reservation. Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great Hotel with a relaxing pool area"

4
27/07/2017

I have stayed at this hotel numerous times and never had a bad experience here. The hotel does not have free breakfast but there is a restaurant in the hotel or a Denny's just up the road. The hotel also offers free parking which is an added bonus. The hotel is nice and central in Vancouver and right across from the Skytrain location. Great place to stay and very solid staff.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear MrCanuck2010, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. We thank you for your loyalty to our property and look forward to welcoming you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Very good hotel!"

5
25/07/2017

We stayed as a family for several days and were amazed by this hotel. Close to city, pool on site, good rooms and amazing kitchen - all new equipment. Everything clear and nice. Stores are nearby including liquor store. 20-30 minutes to downtown by car.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 977andreir, Thank you for your review. I was happy to read that we exceeded your expectations and your family enjoyed their stay. We hope that you will visit us again should you be in the Coquitlam area in the future. Thank you again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Business Stay"

4
25/07/2017

Facility is well maintained with very friendly and professional staff . The room was comfortable and the in door facing balcony with a very nice view was impressing . Parking lots surrounds the hotel with entrances available in each with plenty of parking stalls . I used the new exercise room , it is little small but equipped with all basics exercise equipment , swimming pool area is very nice with friendly atmosphere . access to main road is very easy and many facilities are in walking distance , shopping mall , restaurants etc . This is my third visit to the hotel and will visit again for sure.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear kassabr2017, Thank you for taking the time to review your recent stay with us. It's nice to hear that you enjoyed our amenities and the surrounding local area. I appreciate your loyalty to our property and we look forward to welcoming you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"comfortable, convenient,"

5
25/07/2017

We were comfortable in the room, were able to have, without asking, a second door right to the parking space for our car, convenient. We did not use the free breakfast. The pool only opened at 9 a.m.; we would have enjoyed a little swim time from 6 or 7 a.m. or when children were not present, tho we like kids. Gracious staff, willing and professional. Turns out this town is only 30 minutes from downtown Vancouver, convenient to our activities and easy access.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 2014lillian2014, Thank you for your comments. We are so happy you enjoyed your stay and look forward to welcoming you back! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Best Customer service received"

5
20/07/2017

I had the pleasure of staying to this hotel during a business trip. Dealt with Chantelle Schiller to book my stay, she was very helpful in making my trip stress free. I received the best customer service from her and even when I arrived she was there to help in anyway that she possible could. All the hotel staff are very nice and pleasant The pool is amazing as well, one of the best amenities there. I would definitely stay here again and I am recommending it to my friends! Thank you Chantelle :)

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear ashleyking2017, Thank you for sharing your thoughts about your recent experience at our property. I am happy to hear that you enjoyed your stay with us. Chantelle is an asset to our Hotel and we appreciate your acknowledgement of her hard work. I will be sure she is aware of your comments and appreciation. Thank you again and we look forward to welcoming you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Thanks for a fantastic stay!"

5
19/07/2017

Excellent and friendly staff! Room was clean. Pool area was clean and there are lounge and patio chairs to hang out around the pool. Kids had fun. Well kept hotel. Shopping and restaurants are nearby which made it a good place to stay.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear T2887IA, I appreciate your comments and hope we have the opportunity to welcome you back again in the near future! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Love this place!"

5
14/07/2017

Excellent service and great cleaning staff who greeted us with a smile. The room was clean and spacious. The pool is warm and the hotel ambience is relaxing. Definitely a place to stay while travelling. Thank you!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear A T, Thank you for your comments. We are so happy you enjoyed your stay and look forward to welcoming you back! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Pre cruise stay"

5
12/07/2017

We just needed an affordable place to stay before leaving on a cruise. Because it was Canada Day weekend it was hard to find. But this BW was affordable AND amazing! Made a mental note that the spacious indoor pool area would be a great place for a return visit in the winter.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Molly W, Thank you for taking the time to write a review of your recent stay with us. I hope everyone enjoyed the cruise and we look forward to welcoming you back again soon! Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"a wedding weekend"

4
11/07/2017

Exceptional employees, friendly, informative and helpful. Onsite pool was a bonus for us and the child. Some noise upstairs with the doors and someone who appeared to be late very early in the morning. But mostly slept through it

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Liz G, Thank you for your review! I am happy to hear that you and your family enjoyed staying with us! I'm sorry that you were disturbed by those staying above you, but that you were still able to sleep comfortably after. We hope you will stay with us again should you be travelling to the Coquitlam area in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Anniversary"

5
03/07/2017

We came for a 50th anniversary. The hotel was reasonably priced. I was so impressed with the cleanliness and the comfort of the bed. The staff was very accommodating and friendly. An awesome hotel to stay at. Definitely recommend it!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear valeriemU8913AV, Congratulations on your 50th Anniversary and thank you for choosing our hotel for your stay! I appreciate your comments and hope we have the opportunity to welcome you back again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great!"

5
01/07/2017

If your halfway through between Vancouver and the Fraser Valley, this is a place to stay. And it's well away from the city, although it's far. Public transit is convenience too! I would definitely stay again!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Sherman W, Thank you for your comments. We look forward to welcoming you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Outside Vancouver"

4
30/06/2017

This location met our needs while visiting family and friends in the Vancouver and Burnaby areas.We splurged on a suite and enjoyed the extra space. Disappointed that there was not a free breakfast and a charge for parking. The Pantry restaurant is attached. Although we did not use it, I believe public transportation is close by. No laundry facilities.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Roberta G, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. We hope to welcome you back to the hotel again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"It worked.."

4
29/06/2017

I travel a lot and this hotel is not the worst but definitely not the best. It worked for the few days I was there. Staff was friendly room was clean. Bed was comfy. What more can you ask for. It was about 30 minutes from the airport and from downtown There was a pool area. My room had a balcony facing pool area. The only issue was the neighborhood didn't seem that great. I Saw a lot of shady characters. The side entrances did not seem very secure. But I didn't have any issues.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Jeremy H, Thank you for your review. I was happy to read that you were pleased with our level of customer care and found our guest rooms to be clean and comfortable. We hope to have the opportunity to welcome you back in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"excellent hotel"

5
29/06/2017

wonderful place to stay, surpassed my expectations everything from front desk staff to waitresses to restaurant bartender... great staff. Will definitely go back. Beautiful pool area and delicious buffet

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear P7887UBcatherinet, Thank you for taking the time to share your experience of staying with us! I am happy to hear that we exceeded your expectations on all levels. We look forward to welcoming you back to the hotel soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great staff ,"

4
23/06/2017

Great staff, convenient access, all the amenities you may require. Hotel is older however it is clean and well maintained. The evening lounge/restaurant was not great with the exception of the prime rib special which is only available one day a week and was excellent.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Hello W1590Nphilpg, Thank you for your review of the Best Western Plus Coquitlam Inn Convention Centre. We appreciate that you have taken the time to share your opinion of the Hotel. We take great pride in our staff & maintaining a clean and maintained Hotel. Thank you for your feedback on Rockwell's Bar & Grill, we will be sure to pass your comments on to the restaurant's management team. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"OASIS IN THE CITY"

4
22/06/2017

Very relaxing indoor pool area surrounded by plants and fairy lights, the kids loved it.Note no elevator to upstairs rooms and parking is self pay. Rooms are comfortable. Two restaurants attached to hotel one bar and grill and one family restaurant.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Hello Trisanna, Thank you for taking the time to write a review. We try for a tropical feel with our indoor pool. Having two restaurants onsite gives plenty of food choices to our guests. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Great in and out hotel!"

4
19/06/2017

The staff was all great. It was clean and welcoming. It was very convenient to go to Burnaby and New Westminister for a weekend wedding. Plus, having the Trans Canada Highway just as you excited saved on driving around too much.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear faithc317, I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Good enough"

3
18/06/2017

I was pleased that the wifi was decent, water pressure was great, bathroom and main room were large and spacious, daily housekeeping was good, that they fully support recycling and composting, and that the room came with a mini fridge, Keurig compatible coffee maker, kettle and HDTV with lots of channels. However, I was disappointed with how confusing and difficult this place was to navigate (bad directions from front desk on the first night didn't help!), the lack of elevators, the mediocre breakfast experience (average food at best, high prices, very slow food preparation that was clearly unprepared to handle more than a few tables at a time), pedestrian unfriendliness (12 minute walk from Skytrain station in car-oriented neighbourhood, once-per hour bus route to the door), climate control that was hard to get to work properly, lack of natural light in my room, and the constant noise from the courtyard that my room faced, whether it be from pool users, conference attendees or hotel staff setting things up. I also found front desk staff to be more interested in moving people standing around the desk along than actually helping them, which I didn't find amusing since I was already not particularly happy with my stay. While I can say that it was good enough, I can't say that this place would make my short list of places to stay in the Vancouver area again.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear todowntowner04, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team. If there is anything from your stay that you would like to discuss with me directly, please do not hesitate to reach out. You can contact me at 604-931-9011. I hope that you will consider staying with us again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great Value"

4
18/06/2017

It is always a pleasure to stay in a familiar place. The service is excellent. They even were able to accommodate me with my disability. I will definitely recommend this location. My family and I have stayed here many times over the last 30 years and always enjoy the time. It is close to great shopping and good restaurants and good entertainment. The beds are very comfortable and the staff are very helpful.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 22beamup, Thank you for taking the time to share your comments about your recent stay with us at the Best Western PLUS Coquitlam Inn & Convention Centre. It's nice to know that you and your family enjoy staying with us and that you find our rooms to be comfortable. We truly appreciate your loyalty to our Hotel over the years. We look forward to welcoming you back again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Work stay @ Coquitlam"

5
16/06/2017

!!!!!!!!! Pretty nice place. very friendly staff, in fact, Jody at the front desk was exceptional in extending my stay(in my same room) when all seemed lost due to a sold out crowd! Most appreciative of her efforts!!!!!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Harold B, Thank you for your feedback regarding your recent stay at the Hotel. I am pleased to hear that Jody was able to extend your stay and keep you in the same room. She is a great asset to our Guest Services team and I will make sure she knows how appreciative you were of her hard work. We hope to welcome you back to the Hotel again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great Theme room"

5
13/06/2017

Chose this Hotel amongst all the hotels in Vancouver, because of their themed rooms, location, closeness to the Highway and overall value. Room was clean, staff was pleasant and helpful. Had no issues, Appreciated the FREE parking. Would recommend to others.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear jembI6031XX, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. We look forward to seeing you again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Fabulous room"

5
06/06/2017

I received a complimentary upgrade to a suite. It was the nicest room I've ever stayed in. Wonderful staff. Only complaint is that it would have been nice to have a complimentary breakfast voucher as well,

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 961sherylk, Thank you for your review of your recent stay with us. It's great to hear that you enjoyed your stay in the suite! We hope to see you again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Music Department Tour - Great Stay!"

5
01/06/2017

Recently took 50 music students from Victoria on a concert tour of the Lower Mainland. Stayed at the Best Western Plus Coquitlam. Rooms are great and clean, indoor pool is in the centre of the hotel. Good food in the restaurant. Has a Pantry on site.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Arthur C, I am happy to hear that your group enjoyed their stay and that you found our rooms to be to your satisfaction. We appreciate that you took the time to share your experience with us and we hope to see you again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Very pleased"

4
24/05/2017

We stayed at the hotel for two nights. Despite the fact that it's right beside the highway, it was very quiet ... and clean, and comfortable. There was a glitch at check-in, but the staff handled it very professionally. We ended up with an upgrade. Staff were friendly and efficient. Would stay there again!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Dave B, Thank you for your review. We look forward to having you stay with us again in the future, should your travels bring you back to the Coquitlam area. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Very pleasantly surprised!!!"

4
21/05/2017

I highly recommend this hotel!! We booked the 2 bedroom suite and were surprised to find out that it was like an apartment! It had a full-sized kitchen and living room. 2 separate bedrooms and a bathroom. Extremely clean and comfortable! The pool is surrounded by a "garden oasis". Extremely nice!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Teena R, Thank you for your comments. We are so happy you enjoyed your stay and look forward to welcoming you back! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Enjoyed our stay"

4
17/05/2017

We enjoyed our stay at this hotel. We had flown in from the UK. We didn't want to drive very far out of Vancouver after a 9 hour flight so we chose this hotel, about 30minutes from the centre of Vancouver. It is well placed for this type of journey We were greeted warmly. Our room was on the internal courtyard where the swimming pool and hot tub are situated. It was a very pleasant area. The beds were extremely comfortable, which is a necessity when you are travel weary. We ate in the evening in the bar. The service was good the two servers were very pleasant. We would recommend this hotel and we would choose it again if we are ever back in the area.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 100Marion S, Thank you for taking the time to write a review of your recent stay at our Hotel. We appreciate that you would recommend our Hotel to others and that you would choose to stay with us again, should you be travelling to BC in the future! Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"really good hotel"

5
15/05/2017

I enjoyed my 2 visits in this hotel is love the jacuzzi and the pool and the bar and the restaurant the room was clean and TV has good channels I also enjoy the gym and the intercontinental breakfast I'd visit again soon

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Kevin M, Thank you for the review on your recent visits to our Hotel. I am happy to hear that you found the amenities of our Hotel suited your needs and that your guestroom was clean and comfortable. We look forward to having you stay with us again! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Get the Roman Themed room!"

5
09/05/2017

We booked the Roman Theme room which was an excellent choice. I booked off the best western site and paid around 220 for the saturday, 160 for the sunday so book a weekday if possible. Room included a very large jacuzzi, high definition tv, roman themed music through built in speakers that can be adjusted or turned off. very nice lighting options. The bed itself was super comfy, seemed like a king sized medium firm mattress. There were white partly see through curtains for the bed itself which fit well with the lighting along with the look of the whole room. Surprisingly enough, the best part of this room, is the mirrors. There is multiple mirrors along the jacuzzi and a mirror above the bed and along the head of the bed. As you could imagine, the mirrors made for a funner experience that you really dont get at home. Especially the overhead mirror! :D The hotel has "the pantry" right beside the lobby, we were given a 35% off coupon for breakfasts to use both mornings. there is a liquor store attached as well. I would strongly recommend this hotel with the roman theme room. - Cheers

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Paul S, Thank you for reviewing your recent stay at the Best Western Plus Coquitlam Inn. I am happy to hear that you thoroughly enjoyed your stay in the Roman Theme Room! We look forward to welcoming you back to the Hotel again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Unsettled"

2
06/05/2017

We arrived for a 3 night business trip - aircon was broken in room so they moved us to a suite - great until they moved us again - very unsettling as you are trying to do businesss and you can't unpack or settle down

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Hello Unsettled, Thank you for taking the time to review our hotel. I am sorry to see we moved you multiple times during your stay. I hope to have you stay with us again to see this is not our normal business practice. Sincerely, Bill Thompson General Manager

"Wedding reception here was great!"

5
03/05/2017

We had our wedding reception at this location last weekend. Everything went so smoothly and great. Chantelle, who was our main contact there, was amazing. The food was fantastic and went out at the times we had asked them to be served. We did a burger Buffett and everyone commented on how good it was. The sandwiches and pulled pork sliders were fantastic. The bartender Eric was great and was very attentive and made sure we had drinks at all times. Everything was set up perfectly and looked beautiful. We had our reception in the garden room and would definitely suggest it. A lot of my guests commented on how beautiful the space was with all the trees and streams. I'm the garden room.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear nkowalski84, Thank you so much for this review. I am delighted that you and your guests enjoyed the evening of your wedding reception and we were able to help make the day everything you had hoped for. All the best to you! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great Value"

5
02/05/2017

This is probably the nicest Best Westerns that I have ever stayed in. The room was nice and clean. They have a great indoor pool area. The front desk staff was helpful and got me checked in quickly. It was a little noisy from the pool area but that stopped pretty early. Overall great value and great stay.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear toddlB8998AV, Thank you for your kind review. We are so happy to hear that you found our property to be one of the nicest Best Westerns you've been to! We take great pride in the level of customer service we offer and the quality of the product we provide to our guests and it is great to know we are doing well. We look forward to welcoming you back to the hotel soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Wedding reception"

5
01/05/2017

All round excellent quality. Restaurants and lounge staff excellent. Pantry restaurant food very good. Rooms clean and in order. Would recommend it for weddings, conferences and definitely a perfect location got travellers with downtown easily accessible with the sky train nearby.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear lorrainev375, Thank you for your comments. I am happy to hear that your were impressed by the service and quality provided by our Food and Beverage team and that everything went well for your event. We hope to have the opportunity to welcome you back to the hotel in the future! Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Clean and comfortable"

5
01/05/2017

We stayed here as a part of a hockey tournament team group. Check-in was friendly and efficient. Our room was clean and beds were comfortable. The only things that would make this hotel better would be a continental breakfast and an elevator. Otherwise, we all had a great time, did not hear much noise from the hallways as you sometimes can in hotels. The pool and indoor garden areas were very nice. Great place to stay for families.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear rebeccahL2290JE, Thank you for taking the time to review your recent stay at our hotel. I am pleased to hear that you enjoyed your stay while in town for the Hockey tournament. We look forward to welcoming you back to the hotel in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Pleasant surprise"

5
27/04/2017

I didn't expect this hotel to be as nice as it was. The service was excellent. The decor was fresh and pleasing. Everything was very clean. I didn't have a chance to use the pool or exercise room, but it certainly looked inviting. Altogether I had a great stay.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear M9531PTdeborahm, I am happy to hear that you enjoyed your stay with us and that we exceeded your expectations! We look forward to having you stay with us again in the near future. Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"STAY AWAY IF YOU BRING A CAR, THEY CHARGE FOR PARKING"

1
24/04/2017

They nickle and dime you--nightly parking, really?? in Coquitlam, BC?? And don't expect to do work in your room--the lighting is awful--even if all the light in the room actually did turn on, you can barely see a sheet of paper in front of you.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 897lyndah, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and I will review your feedback with our team. Our parking fee is comparable to the other Hotels in Coquitlam and the surrounding cities. I hope you will considering staying with us again. If you wish to speak further regarding your stay, please feel free to contact me at 604-931-9011. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great staff."

5
20/04/2017

We stayed twice already, loved the hotel,nice rooms and beds. My daughter loves the pool.Staff was great,helpful. We are coming back again soon. Sunday morning the restaurant was very busy, 30 minutes wait time so we had to go have breakfast somewhere else.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Kicsi90, I appreciate you taking the time to share your thoughts on your recent stay with us. I will pass along your experience in the restaurant to the management team for their review. We look forward to welcoming you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Best Western Plus, Coquitlam, review (2017)"

4
20/04/2017

A very cozy, neat and pleasant place to stay. Good location, walking distance to shops, mall and transit (Sky train) station. Best Western staff are prompt, courteous and efficient in their service to their customers. The front desk person was able to check me in within minutes. Directions to my room were well explained; I had no problem finding the room. The room was neat and clean. The TV, refrigerator, clock, lights and Internet access were all functioning.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear boonsaic, Thank you for taking the time to write a review of your recent stay at our hotel. I am pleased to know that you enjoyed your stay and that our customer service met your expectations. We look forward to welcoming you back again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Check out"

4
17/04/2017

Although we had a pleasant stay at the hotel, we were disappointed when we were repeatedly harassed to check out promptly at 11:00am despite being told by an employee in reception area that we could check out at noon.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear lloydo587, Thank you for your review. We highly value the opinions of all of our Guests and we are committed to providing the best experience and customer service possible. I apologize for the miscommunication and will be using this situation as a training tool for our team. I hope that you will consider staying with us again should you be in the Coquitlam area in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great hotel"

5
13/04/2017

Great staff and pleasent stay. I had a mix up with my reservation and the front desk staff fixed it right then and there! The location is great and the rooms are clean and have a lot of space. I stayed in the suite and was very impressed

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Suzannah S, I am so glad to hear that our Front Desk team was able to solve the mix up with your room reservation quickly and effectively. Thank you for your review and we hope to have the opportunity to welcome you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Old and worn out"

2
11/04/2017

Needs an update and brought into this century. A 40 minute drive from the airport so unless you are one of the many local street people you probably drove there, so when you are already paying too much for worn tired hotel charging for parking on top of it is a little much. Bottled water is in the room for a price, plus snacks for a price and breakfast for a price. Get the picture

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 762stephenq, Thank you for your review. We highly value the opinions of all of our guests and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team. I hope that you will consider staying with us again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Cute hotel for families"

4
11/04/2017

This hotel is different than any other hotel I have every stayed in. It is older in decor but fun with live plants all over main level and surrounding the pool area like a tropical forest. Great for families or an escape.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 33terrii, Thank you for taking the time to share your experience at our hotel. We hope you will stay with us in the future, should you be in our area again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Best option in the area"

4
10/04/2017

Always clean and comfortable. Restaurant was terrible last year but it has improved greatly. Lots of sports teams for competitions, so it can get noisy with unusual wake times, but mostly the staff are on top of it. Only disappointing thing is that the pool closes at 9. That is quite early and most other hotels close down at 10, but with it being in the center of lots of rooms I understand closing early because of noise. It would be nice to keep the pool or hot tub open for adults until 10.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Tana J, Thank you for your comments. We are so happy you enjoyed your stay with us and we look forward to welcoming you back soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Best western onNorth Rd Coquitlam I see the only place I stay!"

5
10/04/2017

My family and I stay at this specific hotel even when we know it means a commute to go do the activities we have planned because it such a great hotel. Child friendly, gorgeous pool, hot tub, fitness centre and the rooms are always clean and the staff is always friendly and quick to action when we need something! We stay in a suite and feel that it is the best bang for our hard earned money....it's big, the kitchen is well set up and the beds are extremely comfortable.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Mara Ms B, Thank you for your kind words about our staff and for your continued loyalty to our hotel. There are many options for hotels in our area and in Vancouver itself and I am pleased to hear your preference is to stay with us. We look forward to welcoming you and your family back to the hotel again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Home from Home"

5
09/04/2017

We visited Coquitlam for personal medical reasons. In these circumstances, the friendliness and caring attention of the staff at this hotel helps so much and the atmosphere is great. This is number one in our books.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear 961nadenec, Thank you for sharing your experience at our Hotel. I am pleased to hear that we were able to make your stay with us a comfortable one, based on your circumstances for visiting. Again, thank you for your review and all the best to you. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Throwback hotel in Burquitlam"

4
13/11/2016

No doubt you will take a second look around when you first walk into the hotel. Its a throwback to another era (mirrored ceilings in the lobby, palm trees around the indoor courtyard and pool). Actually a fun setting to house our young hockey team for a tournament weekend. It worked well for us and the staff were very accommodating while the kids and parents ran amuck. My only word of caution is the hotel restaurant. The menu might look ok, but don't waste your time and choose another option. They actually have suites with full kitchens, so go for the upgrade an cook yourself a nice healthy meal.

"Wedding stay"

5
07/11/2016

The Best Western Plus Coquitlam Inn is a wonderful hotel. The staff are very pleasant and helpful. The indoor pool and atrium gives the feeling of a resort. I stayed in a room with a king bed and found the bed great. The room was wonderful however the bathroom was a tad small.

"Outstanding!"

4
06/11/2016

Excellent place to stay in Coquitlam. The beds are very comfortable and the rooms are spacious. The pool is a great temperature. Restaurants offer excellent food and service and overall this hotel is a great value for the money. I would highly recommend this hotel!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear fiona519, Thank you for taking the time to review the Best Western Plus Coquitlam Inn. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Fantastic staff makes this older property a plus in my book!"

4
04/11/2016

Driving from Calgary to Coquitlam is stunning. The beauty of Banff National Park leaves one breathless at every turn. After an 11 hour drive in a U-Haul truck our 2 bedroom suite was a welcome change. This Best Western is in southwest Coquitlam a stones throw from Burnaby. It is central to both the Trans Canada highway and Lougheed highway. The small kitchen and one bathroom in our suite have been upgraded with new cabinets, floor tile, counter tops and plumbing fixtures sometime in the last five years. The rest of the unit seems to be older. This is a popular hotel with travelers and business people and these facilities are well used. Our unit at the back of the hotel and in a separate building was relatively quiet, however; walking in the unit located above ours was easily heard. Upon arrival we found the room clean with sufficient supplies. There are wide screen TVs in 3 rooms with a multitude of stations. All TSN and SN local Canadian and American channels, news channels, kids channels. There is a safe in the room. JOEY Coquitlam is an excellent restaurant that may be walked to from the back of the hotel and up a small driveway and road. We did not eat in the hotel restaurant. Additional Korean and Chinese restaurants are within 100 metres of the hotel as is a liquor store. The cleaning staff and front staff were all pleasant, and very obliging when we had requests. The hotel has a pool, exercise room, steam room, sauna and bar lounge. Sadly we did not use any of these amenities. There is plenty of parking. I recommend this hotel.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Tony_About_the_World, Thank you for sharing your thoughts regarding your recent stay at the Best Western Plus Coquitlam Inn. I am glad hear that our Hotel was a comfortable and convenient resting place for you after your long drive from Calgary and that our two bedroom apartment suite met your needs. It's great that you had the opportunity to experience the surrounding restaurants as well, there are indeed many to choose from! Thank you again and we hope to have the pleasure of welcoming you back to the Hotel in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great for JIBC Students"

4
29/10/2016

For those attending training at the Justice Institute of British Columbia (JIBC) this hotel is ideal. Five minutes to school with little traffic. Good Wi-Fi. Easy parking. Great place to do homework and get a decent meal. Reasonable value if you get a government rate.

"Great family hotel"

4
19/10/2016

The pool is really great for the kids and the room was clean and quiet. My daughter was very upset when she discovered she left her treasured doll at the hotel and Kelly was kind enough to let me know it was found so we could get it back home safely! Great Customer Service :)

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Doris P, Thank you for taking the time to share you experience at our Hotel with other readers. I am happy to hear the your daughter's doll was found and we were able to return it to you safe and sound. We look forward to having the opportunity to welcome you and your family back to the Hotel in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Our Experience"

3
11/10/2016

The hotel was nice, friendly staff, convenient location. The bed was SO uncomfortable, our room had a very strong cologne smell and there was a homicide across the street that made it very uncomfortable.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear missk1122, Thank you for your review of your recent stay with us, we appreciate the feedback. The police incident that occurred in our area recently was very unfortunate and a shock to the community. Please be assured that this was an isolated incident and there was never a concern for public safety. We hope to have the opportunity to welcome you back to the Hotel in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Never a disappointment. Consistently Good."

5
08/10/2016

I have been staying at this hotel for business and family trips over the past 12 years....Consistently good. When travelling to Vancouver, my preference is to always stay at this hotel and catch the sky-train into downtown...quick and simple, no point in battling traffic.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Iris S, Thank you for your review and for your continued loyalty to our Hotel over the years. We look forward to welcoming you back again soon! Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nice Hotel"

4
30/09/2016

Hotel was very nice and clean. Was only there for one night and booked last minute. Everybody was very accommodating to any of our needs. Would stay there again in the future for business also. Lots of different food choices in the area close by.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Matthew H, I am pleased to hear that you enjoyed your stay with us. We look forward to seeing you again on your future trips to the Coquitlam area. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"An Okay Stay"

3
29/09/2016

Stayed for our holiday in British Columbia. Hotel is okay and staff from reception to breakfast lack smile. Hotel also has no elevator going to our room hence not convenient if you bring a lot of stuff with you. Offers plated breakfast only. Would suggest to have a buffet breakfast instead. However nice indoor pool with jacuzzi. Housekeeping did a good job in cleaning our room.

"Getting a little long in the tooth"

3
27/09/2016

We stayed in a 2 bedroom suite with our adult daughter and her two children aged 1 and 4. Reasonably located off the freeway and near a Skytrain station about 3 blocks away. We have stayed occasionally at this hotel over the years (about 35 years( and were aware that it is a little dated now. We were disappointed in the pool tempeerature as it was not warm enough for children to stay in long and for us seniors it was just too cool to enjoy - so we didn't enjoy the stay.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear KenRobertson1868, Thank you for your review of your recent stay at the Best Western Plus Coquitlam. We are excited to inform you that we are in the process of updating our guestrooms with new lighting and our lobby will be undergoing a renovation in the coming months as well. I apologize that you found the pool to be a cooler temperature than desired. Our pool is set at a temperature of 85 degrees Fahrenheit, as recommended by the BC Health Authority. We hope you will stay with us again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Good location, value"

4
26/09/2016

This hotel is good value, has good amenities such as an indoor pool and hot tub. Restaurant was understaffed during my stay, but friendly and good food. I like the 10% off of food in the restaurant just for staying in the hotel. Internet services were quick. All in all, a good restful stay.

"hotel stay"

4
23/09/2016

Excellent accommodation with very friendly and helpful staff. We were at this property for three night and found the many features of this property very nice and relaxing. The garden court was especially pleasing.

"Great place for my team"

5
22/09/2016

Brought my ball team here for a tournament. Great service, clean rooms, and lots of fun. They allowed the kids to be kids and weren't too worried about the noise level until after quiet time hours. Nice location, close to sky train which gets you anywhere you want to go visit!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear jenandneil, Thank you for taking the time to write a review about your recent stay at the Best Western Plus Coquitlam Inn. I am pleased to hear that our Hotel worked out well for your team and that the location was convenient for everyone. We hope to see you again in the future! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nice place"

5
14/09/2016

Nice clean, friendly, place to stay. Indoor pool with hot tub, well maintained. Fitness room. Restaurant has good food, Dining room/lounge, sit and watch a game and have a drink or two. Staff is friendly and helpful through out the hole Hotel.

"Stay here for a most pleasant experience"

5
13/09/2016

Stayed 3 nights. Great place, excellent staff- very clean, pool and hot-tub plus Atrium. Would stay here again - hated to leave. We are seniors and staff was very helpful in making sure we were always looked after. Highly recommended to everyone.

"Good location"

3
12/09/2016

OK it greater Vancouver so there is an opportunity to over charge. But it's clean, well located, good food, and our rooms were quite. The pool is clean and safe, should be fun for children. Staff are pleasant and very helpful. The hotel is about a 10 minute walk to the sky train. There is a wine and beer store on site, a nice lounge, and good meeting rooms. I would definitely use this place again, my clients were happy I am happy

"Feels like a small city hotel"

4
02/09/2016

The rooms are a great size. The bed was very comfortable. Some of the rooms have a double vanity so if there are more than one person getting ready for a special event or just ready for the day. Most of the main floor rooms back our to the pool area. The pool area is very humid and hot. The rooms though are just the right temperature and you can set it to what you want. The fridge in the room is a great size, There is also a compost container in the bathroom if you want to dispose of organic material in your room. There is a blue bin also for all the other recyclables you main have. I would recommend this hotel for anyone that has some in the Barnaby area or need to be close the SFU. The hotel is also very close to the Sky train so that you can get downtown very easily from here.

"Great place!"

5
27/08/2016

We had a Queen Suite with a Jacuzzi. The bed was very comfortable, high quality bedding/towels/robes, the room clean and the service excellent. We stayed for 3 nights and the room was cleaned every day to an excellent standard. The pool was really warm and the hot tub was the perfect end to the day. We would happily stay at this hotel again.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear jls404, Thank you for taking the time to add a review on TripAdvisor about the Best Western Plus Coquitlam Inn. I am pleased to hear you enjoyed our pool and hot tub area. We look forward to seeing you again on your next trip to the Coquitlam area! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn

"Not Good"

2
27/08/2016

I had two bicycles stollen from a locked bike rack in the hotel parking area. Lack of security at this hotel. I would have liked to know when I first checked in that the hotel had a storage area for bikes rather than after they were stollen.

"Light pollution"

3
25/08/2016

I've stayed at this hotel quite a few times and will only do so if I am promised I will not be given a room looking over the indoor pool. These rooms have no natural lighting. What I found to be equally problematic was the light pollution from the pool area that creeps through the curtains; as well as the lights from the microwave, thermastat, clock radio, and smoke detectors is the worst I have ever encountered in a hotel room. The bed was also very uncomfortable and squeeky. All in all it was so unpleasant that if my next experience is anything like the last one I will not stay at this hotel again.

"Family Friendly"

5
20/08/2016

The 2 bedroom suites are very ideal for families travelling with children. They are FULLY equipped...This is the only room type we ever get so I can't comment on any of the others. Always satisfied...the hotel itself is very clean. staff is always friendly whether it be check in checkout, restaurant, lounge or the ladies taking care of your rooms...or even the liquor store at the front of the property.

"Great location that's affordable"

5
10/08/2016

Located near a sky train terminal which gives you access to downtown Vancouver within 40 min. The rooms are clean and roomy. The bed are very comfortable with plenty of fluffy pillows. The staff is extremely friendly and helpful. There is a nice restaurant as a bar& grill on site which serve tasty homemade meals. As a guest you receive a card that gives you 10% off you food purchases.

"Just what we wanted!"

5
08/08/2016

This is a very nice hotel, the staff are friendly and knowlegable, not overly fancy for the rate, but it was during the height of tourist season here. Husband adored the jacuzzi, and the pool was lovely after a long day. We will be back, and to give the restaurant a fair try too! Thanks, Ramada Coquitlam! :)

"Pleasant! Will return"

4
06/08/2016

This was a last minute booking through hotels.com. We chose it mainly due to price! The bonus was that it was less than 5 minutes from the location of the wedding we were attending the next day. Our room was room 105 and it's on the main floor so we can access it directly from the outside of the hotel which was convenient for us because we have 2 little boys. Parking was free in the lot outside and we didnt have a hard time finding parking close to our room. The room had 2 queen beds and they were comfortable! The washroom was clean and so was the rest of the room. There is a digital thermostat to control the heating & cooling of the room. There was also a fridge. Everything worked well! The lobby was nice and clean. The staff was friendly. We didnt spend much time at the hotel...we got there late (midnight) and checked out the next day. We did get a 10% off coupon to the restaurant in the hotel but we didnt get to use it. There's a Tim Horton's up the street (maybe a 10-15 min walk) it is inside the Esso station. And there is also a McDonald's just past the Esso. We would stay here again if we had the opportunity!

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear missmattie, Thank you for your review of your recent stay with us, we appreciate your comments. I am happy to hear that our Hotel was convenient and met your families needs. We hope to see you again in the future, should your travels bring you back to our area. Thank you again! Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"For the price, excellent room"

4
02/08/2016

The room had a sitting room as well as a bedroom, 2 TV's, couch and chair etc. Room around the queen bed tight, but adequate. Bed hard, alright for me but not my husband. Good shower, nice hot tub and pool. The restaurant onsite was good and they cater to seniors, nice for us. Gave us dessert to go, insisted on it! Good service there too.

"excellent"

5
31/07/2016

go again no doubt. facicilities all around good quiet room. helpfull at the desk. room well done every day.the transport to down town by the sky train great and secure and easy to understand. Vancouver is a CITY where i will appreciate to go again 3 days whas not enough for me.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Andre R, I am glad to hear that you enjoyed your time in Vancouver, though it wasn't enough time to see everything! It was a pleasure to have you stay with us and we look forward to welcoming you back to the Hotel on your next trip to our area. Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Pleasant stay"

5
25/07/2016

We had the pleasure of returning to this hotel for a stay while we were attending a wedding. The rooms are very clean and the hotel was quiet and also lots of parking. The staff are very helpful and we would certainly stay again.

"Great Hotel"

5
23/07/2016

Nice, convenient and clean hotel with Great Staff. Discount card for Restaurant. Stayed there 4 nights with family, Has in-doors pool, great for kids. Only con: lack of elevator, but staff was ready to help with luggage.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear FERNANDO R, Thank you for your review and kind words regarding the staff of the Hotel. I am happy to hear that your family enjoyed our Hotel and the amenities we have to offer. Unfortunately, our building was designed and constructed without an elevator many years ago and it is not feasible to add one. Our staff are always available to assist with bringing baggage up to the second level whenever needed. We hope you will come back and stay with us again soon. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Beautiful Location"

5
18/07/2016

Warm, friendly staff with a relaxing atmosphere. Room overlooked an inside swimming pool and also had a balcony. Totally enjoyed this experience. The Greek Theme was lovely. Thank you so much for this enjoyable experience.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Judy K, Thank you very much for sharing your experience at the Best Western Plus Coquitlam Inn, I am so glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to the Hotel again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"A very good hotel option"

4
13/07/2016

The hotel was well situated, very clean and staff were friendly and efficient. The food in the restaurant was tasty, but it took a while to arrive and the service from the waitress was slow even though there were only a few of us in the restaurant at the time. That is my only negative, as the rest of the hotel stay was lovely.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Melanie B, Thank you for your review of the Best Western Plus Coquitlam Inn, we appreciate that you took the time to share your experience with other travellers. We look forward to seeing you again on future trips to our area. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"I LIKE THIS PLACE"

4
06/07/2016

I travel a lot with work and with my kids team sports. We've stayed here a number of times with teams and they get it, and they make sure we have fun. it's got this great courtyard with a pool where you know the kids are safe and the cyan have a lot of freedom, after bedtime the parents can relax without bothering other guests plus the hotel gets that this is what it's all about. sure, they could leave poolside open to at least 10 or 11pm but overall, a good getaway if you're stain out that way

"Room only property is fine...."

3
02/07/2016

If your looking for a property and not looking for decent food service, this place will do. Tried to get dinner at 730pm-745pm on the first night we were there. Restaurant closed! And looked like it had been for awhile. The lounge server(did a good job and was embarrassed) offered a few things from the menu. The cook for new-ordered steak sandwich which took forever to come and when it did, it was covered with onion to cover the fact that the "cook" had cut it up to ensure it was med-rare-horizontal strips across the steak...never ever seen that in 25 years in the hospitality-resort industry. Needless to say we went out for dinner the next night. Breakfast was ok, tough to ruin breakfast but they tried with indifferent staff. No managers around that I saw in the F & B at all. This F & B area needs either a total over haul of management team so they can enact a training program for the staff. Front desk staff when I complained basically said, it's leased out, not much we can do. Front desk staff upon check in was very nice to get us in prior to check in time. Housekeeping staff we found very friendly as well.

"Friendly staff but outdated facilities "

4
02/07/2016

The staff was very helpful. We were on the second floor and there is no elevator so they assisted us in bringing up all our bags and a cooler. We found the room clean and adequate but the building is outdated. The pool area and main reception are really 3 decades old in decor. The fitness facility was adequate and clean. Overall the location worked well for our family trip.

"Great service, clean rooms."

5
28/06/2016

Very helpful staff when checking in. The hotel is very clean with nice décor. Check-out was quick and simple. Would definitely stay there again. Food in both restaurants is not great. Eat somewhere else if you can.

"Nothing special for the price"

3
27/06/2016

Was there for the weekend for Father's day and a birthday/retirement party. The fathers day buffet was excellent but the juices were rather watered down. Room was nothing special, outdated looking and the air conditioner did absolutely nothing but make noise and cool the doorway. Only positive was they're pet friendly and have a pool. But for the prices they charge for a room you're really only paying for the central coquitlam location close to the highway.

"weekend stay"

4
27/06/2016

Over all had a very nice stay for two nights in a junior suite. Location was good for our needs. Nice people , only issue was the slow service at breakfast in the restaurant, which was frustrating. Otherwise good safe location.

"Strangest Room I've ever stayed in"

2
27/06/2016

Hotel is quite dated and could use some updating, but staff are great & rooms are clean like every other best Western. Ended up in the Southern Carriage Theme room due to availability & it was definitely the strangest room I've ever stayed in. If you're ever asked if you want to stay in it, just say no. Lots of parking, and garden area / pool looks really nice. Would be a good place to stay with a family.

"Best in town"

4
25/06/2016

I chose this hotel when visiting family in Coquitlam as it was the top rated hotel on Trip Advisor. Our family of 4 with young kids stayed for five nights and we were not disappointed. Check-in and check-out were a breeze. We tried both restaurants and preferred the Pantry, it had more attentive service and reasonable prices. The fitness center, pool, hot tub, and sauna were all great. The property is a little dated but everything is very clean and well-maintained. I would stay here again in a heartbeat. I echo another reviewer's comment that you should ask for a room that opens onto the pool. These rooms have little balconies and the pool area is beautiful and peaceful. I had a parking lot view and they changed my room the moment I asked. One drawback: there is no elevator. The front desk immediately offered to help with the bags but I decided to just make a few trips. I tried to add a 6th day to my stay but they were full, but did allow me a late checkout. Overall just really great service and a clean, comfortable stay.

"Very clean"

4
24/06/2016

clean rooms, great, friendly staff. Liquor store in the same parking lot as hotel, check in first so you can get a 10% discount coupon for the liquor store. The Pantry attached to the hotel, very convenient. Great location within walking distance to skytrain, shopping malls and other restaurants.

"Business trip! nice place!"

5
20/06/2016

When i am on business trip to Vancouver, i stay in this hotel for usually 3-4 weeks. located in very close proximity to metro station and shopping place. Very nice and friendly staff! Two bed room suites are really nice!

"Not going back to this hotel"

2
19/06/2016

I have never experienced a hotel staff asking their guest to fix their own problem with a hotel amenity--in my case, a clogged toilet. I was asked to fix the toilet problem that we had in our guest room--the staff actually handed me a plunger and asked to fix it myself. It was not only unprofessional but also disrespectful. After I refused, he reluctantly fixed the toilet himself and used guest's bath towel to wipe the mess. It was such a memorable experience in a bad way.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Hyo K, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team. Your experience was not at all a typical one at our hotel, and again, I truly regret that this happened. As we value your business, we have credited your account in the amount of $100.00. Thank you again for your comments and I hope you will consider staying with us again. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Good hotel location for area"

3
13/06/2016

We have stayed here several times visiting family in BC. Each time has been very good, all in all 4 different room locations and no problems. Clean rooms, have never noticed any unacceptable noise. Plenty of parking. Good bar but a little short on beer choices. The restaurant (Rockwells) is open for dinner and this is where I have a negative comment. The food is hit and miss. I've had excellent food on occasion and terrible food - the latest was a prawn and crab linguine which came out as a congealed mess of angel hair pasta with a minuscule amount of crab. The staff here are vey pleasant. For breakfast there is an attached restaurant (The Pantry) and guests staying at the hotel get a 10% discount on food. The breakfast menu is comprehensive and in our experience the food has always been good and reasonably priced.

"Great team hotel, terrible restaurant "

3
31/05/2016

Always love coming here with our sports teams when we travel. Nice hotel rooms. They are overly strict on the pool hours and have dumped chemicals in while kids were still in pool as a way to force them out. The pub/restaurant in the hotel (not one attached -haven't tried it) has terrible food. I had ordered the taco salad and it came with vinegar dumped on it as dressing. Friends ordered chicken and it was under cooked. Won't eat there again but will certainly sleep there again! We've already been there on at least 6 different occasions.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Christine U, Thank you for your review of the Best Western Plus Coquitlam Inn Convention Centre. We appreciate that you have taken the time to share your opinion of the Hotel with other TripAdvisor readers. As our pool and hot tub area is surrounded by guestrooms, we need to ensure pool hours are followed so as to provide an enjoyable experience for all of the guests staying. Thank you for your feedback on Rockwell's Bar & Grill, we will be sure to pass your comments on to the restaurant's management team. We appreciate your continued loyalty to the Best Western Plus Coquitlam Inn, we look forward to welcoming you back soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Clean. Nice pool. Great diner. "

4
31/05/2016

Stayed here one night for $130. Kind of pricey given the area. Isn't exactly Vancouver city, you know. Pool was nice though. It was in the middle of the hotel with balconies that looked over and had a garden feel and look. The room was clean but a/c wasn't working properly. Wasn't that it didn't blow cold air, just didn't turn off right away. The room attendants let us stay an extra 2 hours after initial checkout without disturbing is which I thought was nice. The attached restaurant was great with great service. We got a 15% discount because we stayed. Also received a $10 discount card for their liquor store, which we left for someone else. A great stay with friends.

"high end, clean with value"

4
29/05/2016

This hotel had the simple things well done, a good coffee maker in room, a kettle for tea, ceramic cups, glasses, the small things which make a difference; the pool, hot tub were clean and very well kept. A breakfast restaurant has good value for money, al though the high end lounge food quality was less than expected. Staff were friendly and knowledgeable.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Bryan K, We appreciate you taking the time to write a review of the Best Western Plus Coquitlam Inn Convention Centre. We look forward to welcoming you back to the Hotel on your next trip to the area. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Visiting and sightseeing Vancouver, BC"

5
25/05/2016

We stayed here for 4 nights. The room was very nice, and opened up to the pool area. Everything is very clean, well cared for. The lobby has many areas for lounging, reading or visiting with friends. Rockwells Grill and Bar is located in the hotel and there is a restaurant, The Pantry, the is attached to the hotel also. We were pleased with our stay and would stay there again.

"Best Western"

2
22/05/2016

I don't like repeating myself. Don't you listen? You people obviously ignore this franchise location. I mean really,no elevator? Lots of parking Liquor store very close Lots of restaurants within walking distance Staff was not to be blamed for inadequate short comings of hotel. This is a Best Western problem at this location.

Bill T, General Manager at Best Western Plus Coquitlam Inn Convention Centre, responded to this review
Dear Hannel A We appreciate your concerns regarding an elevator, unfortunately, due to the design of the hotel it is not feasible to install an elevator to our 2nd floor rooms. Thank you for taking the time to pass on your comments and we look forward to meeting with you on your next visit. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great staff and facility"

4
21/05/2016

Great hotel. Staff were very friendly and helpful. Rooms were clean and very quiet since the hotel was away from the main road. I had a very relaxing stay and was able to work. I would recommend this hotel

"The pictures were nicer then the hotel really was"

3
17/05/2016

I stayed here on a work trip In march. The reviews were good and pictures seemed nice. But it was just ok. It's in need of a massive update. Everything is stuck in 80s/90s. The rooms were clean enough but seemed dingy cause of the crazy old curtains and furniture. There was no store aND no snack vending machines around so I had to go for a walk in the dark to try to find something. Also the breakfast restaurant was so dark abs had a real musty smell so I wouldn't recommend it. The hotel was OK but I wouldn't stay there again.

"awesome."

5
14/05/2016

everything was perfect. not only pool and spa but also room, service were awesome. if you wanna find a quiet hotel for just relaxing, this is the exact right one. i had never left any hotel comments, but i'd like to strongly recommend here. i booked the cheapest room, but it was beyond my expectation. room was bigger than i thought, amenities were well organized. there were everything in my room that i needed including wine glasses. the housekeepr was considerable. she left an extra coffee for me. maybe she found that i had all the coffee during the first night. Super quiet, peaceful, clean.

"Need some renovations"

3
10/05/2016

Our 2 bedroom suite was detached from the main hotel where the pool was..had to walk out of the hotel and a bit cold for the kids...a little bit pricey too. No breakfast included. But the staff were very nice and helpful.

"Best place to stay for easy access to freeway and great value, food and amenities"

5
06/05/2016

I required a central location to conduct some business and meet up with family and friends. This Best Western was selected without knowing a lot about it or it's location and I did select a super choice! Staff is very helpful, rooms are quiet and clean -first class and food and bar service is excellent. The pool and fitness center is the best that can be and overall rest, parking and security were as good as you can get anywhere. i will be back!

"Awesome little hotel"

5
05/05/2016

I LOVE this place, so friendly, and yet so professional. Very nice rooms, clean, the pool area is really cool, and I always ask for a room that surrounds the pool because I love the tropical look out the front and the fact that I can drive up and enter through a back door as well, like a motel. Great restaurant too, just a really awesome place to stay if you want to feel like you are appreciated.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Terry M, Thank you for sharing this review with TripAdvisor readers, we truly appreciate your kind words about our staff and the Hotel as well! Our goal is to provide our guests a comfortable place to stay where they can feel at home and your review lets us know that we are realizing this goal. We enjoy having you stay with us and look forward to seeing you again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Wonderful hotel and staff"

5
21/04/2016

This hotel itself was extremely nice but the most impressive part of our stay was the people. Originally there for two nights but for medical reasons had to stay longer. Everyone ...front desk staff, housekeeping, restaurant....were extremely helpful and accommodating...and very, very friendly. Would recommend this hotel to all travelers.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Mscjam, Thank you for your review of the Best Western Plus Coquitlam Inn. We appreciate that you took the time to express your opinion of our Hotel to other travelers. I will be sure to pass on your kind comments to all staff members as they take pride in knowing they are an integral part of creating positive impressions of the Hotel for our guests. Again, we appreciate your review and hope to see you again in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"BC Beauty"

5
19/04/2016

one of the better Best Westerns. very nicely done. loved the tub. the courtyard was beautiful. sitting on the balcony with a glass of wine was very relaxing. great pool, rules have it quiet by 9pm which was nice. on sunday we enjoyed the brunch with friends and family wonderful selection of food. even if you dont stay at this hotel but are in the area the brunch is something you should try it was fantastic and reasonably priced.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Bev O, Thank you for taking the time to review the Best Western Plus Coquitlam Inn Convention Centre. I am delighted to hear that you find our Hotel relaxing and that you were able to enjoy our indoor tropical courtyard off your room balcony. I am also pleased to hear that while staying with us you were able to experience the Sunday Brunch at Rockwell's Bar & Grill. We look forward to seeing you again soon! Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"great stay"

5
17/04/2016

spent a one night at this location with family. we had the room with a balcony facing the pool. kids had a great time in the pool and hot tub. bed was really comfortable. room was clean and quiet. the hotel was in an area with lots of restaurants to choose from. walking distance from public transportation and a mall.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Wayne C, Thank you for your review of the Best Western Plus Coquitlam Inn, your comments are truly appreciated. I am happy to hear you found the beds comfortable and that your family enjoyed our indoor pool and whirlpool. The Front Desk staff enjoy sharing their recommendations on local restaurants with our Guests and its great to hear you were able to experience some of them! Again, thank you for your review and we look forward to welcoming you and your family back to the Hotel on your next trip to the Coquitlam area. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Good access, friendly and comfortable"

4
16/04/2016

This hotel is great because it has a restaurant on premises, 10% off with your stay, has pool and hot tub. Rooms are clean, neat and it provides reasonable value for price. Restaurant staff was extremely pleasant.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Elaine L, Thank you for your review of the Best Western Plus Coquitlam Inn. We appreciate your comments regarding the cleanliness of the Hotel and the service you received at the restaurants on site. We look forward to welcoming you back to the Hotel again soon. Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"One night stay"

5
10/04/2016

My daughter had staid here before I did and I did not know what to expect. WOW!! I was really impressed! Very pretty hotel inside and out! It would be a good place for a wedding reception! We had a room with a balcony facing the pool. No noise issue but there was hardly anyone staying there and it was a Friday night. The room was a good size, beds comfortable and two bathroom sinks (on inside the bathroom and the other out). For us women I was really impress with, they had the magnifying glass with lights outside the bathroom. What great extra touch! Never seen on of those before. My only complaint was it was warm and obviously it was because of the pool. I would stay here in a heartbeat again ....even make an excuse to stay here!!

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Bla B, Thank you for your glowing review of the Best Western Plus Coquitlam Inn! We are so pleased that you and your family were impressed beyond your expectations. We look forward to welcoming you back to the Hotel on your next 'staycation'! Best Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nice Hotel"

5
08/04/2016

I have stayed here many times, excellent hotel. Very nice rooms and clean. Having a restaurant/lounge and liquor store all in the same place is so convenient. The location to Skytrain is an added bonus Only problem was poor wi-fi and toilet didn't flush very well.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear James F, Thank you for taking the time to provide TripAdvisor readers with your comments about your recent stay with us at the Best Western Plus Coquitlam Inn & Convention Centre. It's nice to know that you enjoy our Hotel and the location is convenient for you. We are always working to improve our internet service at the Hotel, if you would like to share more about your experience please feel free to contact me directly at 604-931-9011. We appreciate your business and look forward to serving you in the future. Regards, Bill Thompson, General Manager Best Western Plus Coquitlam Inn Convention Centre

"Quiet Place"

4
05/04/2016

We stayed here for one night at the end of April. The hotel is very nicely done with rooms around a central pool area. Our room had two access doors, one to the pool area and one to outdoor parking. The room was quiet, clean and well equipped. The king sized bed was very comfortable.

"Great place to stay"

5
29/03/2016

Recently stayed at the Best Western Coquitlam and had a great experience. It was a very family friendly hotel with great service. The pool area was very clean and the kids had loads of fun. The room was amazing and the staff went above and beyond to make us feel welcome.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Jan L, Thank you for your review of the Best Western Plus Coquitlam Inn. We highly value the opinions of all of our guests, and we are committed to providing the best experience and customer service possible. I look forward to the opportunity to welcome you and your family back to the Hotel in the future. Best Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"Group Cycle Trip Stay in Lower Mainland"

4
29/03/2016

Recommended by friends who stay for business, our cycle group spent Easter Long Weekend here to facilitate day trips in PoCo, White Rock, and Port Moody. The hotel was clean, well equipped (esp suites) and staff were excellent in accommodating extras like bike storage and potluck dinners.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Susan W, Thank you for submitting a review of the Best Western Plus Coquitlam Inn on TripAdvisor. I am pleased to hear that your cycle group enjoyed their stay at our Hotel and it was conveniently located for your day trips around the area. It was our pleasure to accommodate your requests. We look forward to welcoming you back to the Hotel on future trips. Best Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great weekend away"

5
27/03/2016

My partner and I wanted a quiet weekend away and this hotel delivered everything we wanted. Even though full booked with a convention, the place was quiet and the staff full attentive to our few requests. Front desk staff were efficient and friendly , and the room was just as advertised. We had a few drinks in the lounge which was great service, and enjoyed our stay.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear BCFOAPREZ, Thank you for taking the time to review the Best Western Plus Coquitlam Inn Convention Centre. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Best Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nice Hotel but not for a business traveler"

2
24/03/2016

This is a nice hotel with some nice amenities (pool, gym , restaurant, and near restaurants), however as a business traveler the internet was no where near acceptable. It would constantly drop or be unavailable.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Paul T, Thank you for your review of the Best Western Plus Coquitlam Inn. I apologize that you experienced difficulties when connecting to our wireless internet in your guestroom. We are continuously assessing our wireless network and making the necessary upgrades to the system to ensure we are providing our guests the best possible services. If you would like to discuss your stay further, please do not hesitate to contact me directly at 604-931-9011 or toll free 1-800-668-3383. I hope you will consider staying with us again if you are in the Coquitlam area in the future. Best Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"Convenience"

5
23/03/2016

If you're planning to stay in the Coquitlam area, this hotel is definitely the one to consider. It's central for the area and has all the amenities one needs, restaurants, lounge, fitness center and swimming pool. Room are very comfortable and spacious. Staff is friendly, courteous and very helpful

"Great pool and hot tub"

4
19/03/2016

While the location was a bit far from our favourite shopping (Metrotown), we stayed here for the second time. We love the indoor pool and surrounding garden. It is great when the Vancouver rain hits as it always feels warm and tropical. The service at this hotel is great. We found the rooms spacious and clean. The beds are really comfortable and we were given extra towels and pillows. Quality stay.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Titannia99, Thank you for your review of the Best Western Plus Coquitlam Inn. I was happy to read that you were pleased with our level of customer care and found our guest rooms to be clean and comfortable. We appreciate your patronage and look forward to welcoming you back again on your next trip to our area. Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"spring break getaway"

3
18/03/2016

took the kids to this hotel for a spring break staycation. enjoyed the pool and hot tub, asked for a late check out and were given until 12 noon which was fine except that the hot tub was closed until 1pm that day for cleaning and we weren't able to use it. All in all it was an enjoyable getaway.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Carmen Z, Thank you for your review, we appreciate that you took the time to express your opinion of our Hotel to other travelers. We look forward to welcoming you and your family back to the hotel in the future. Best Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"very comfortable"

5
12/03/2016

very nice property. Beautiful indoor court yard and great lounge. Very nicely appointed rooms and great front desk staff Typical chain restaurant. Lots of updates and good parking. Average fitness area. Beautiful indoor pool with lots of plants.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear carefreeatsea, Thank you for taking the time to review the Best Western Plus Coquitlam Inn Convention Centre. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the near future. Best Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great place to stay with kids"

4
29/02/2016

The hotel was very clean and tidy. Also the layout is nice. Lots of amenities close by and the staff were great. The windows don't open for fresh air and the air conditioning did not work so it was very warm and stuffy in the room. Other than that the stay was great.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Tricia T, Thank you for taking the time to review the Best Western Plus Coquitlam Inn, we appreciate your kind words. Hotel cleanliness and superior customer services are a top priority for us and I am pleased to hear that we impressed you. We look forward to welcoming you and your family back to the Hotel again soon. Best Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"outdated and shabby. not very safe"

2
27/02/2016

when I booked this hotel i didn't realize so many rooms had outdoor access like a motel. and ground floor rooms faced outside. Not exactly safest for travelling alone. The pool is central to the hotel and many rooms face it-- noisy walkways in front of rooms (tile floors are noisy when people walk past) so I think it would be hard to get a decent room location at this hotel. The hotel is very old and noise from the room above is very distinct and loud. you can clearly hear people walking above and showers in nearby rooms. Noise starts early with the business travellers so don't expect to sleep in at all. hotel is very very outdated. Breakfast restaurant attached has TERRIBLE food. go elsewhere for breakfast. I will not stay here again.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear canadabanada, Thank you for your review of the Best Western Plus Coquitlam Inn. I am sorry that you did not enjoy your stay with us and that you feel our Hotel is outdated. It is unfortunate that you were unsettled by the location of your guestroom, we do have many guests that prefer a room with access directly to their vehicles. We would like you to give us a second chance to experience a guestroom in a different area of our Hotel. The majority of our guestrooms do have interior entrances and we also have rooms that are away from the indoor atrium. Please contact us and we can arrange this for you and answer and further questions or concerns you may have. Our toll free number is 1-800-668-3383. I look forward to hearing from you, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"JDUB From Escondido"

5
26/02/2016

First trip to Vancouver. So, got lucky deciding on a place to stay. Staff was courteous,friendly, and helpful. Gave us directions, suggestions, and umbrellas (very important during our stay). Facility has easy freeway and thru street access and was clean, quite, comfortable. Will definitely stay here on our next trip to visit our granddaughter.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Jerry R, Thank you for taking the time to share your comments on TripAdvisor. I am pleased to read that you enjoyed our Hotel and honored that you chose to stay with us on your first trip to Vancouver! We look forward to welcoming you back soon. Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"The right location to meet our needs"

4
23/02/2016

We choose this hotel for its location. It was a little more expensive than other Best Westerns in the area, but the location worked for us and the hotel was a good quality. We did also choose it because it had an onsite bar and grill and on this trip we dint want to have to go out looking for food. My husband is a bit of a beer connoisseur and enjoys a good draft beer. It was disappointing that the choice was a light beer, a larger and a winter ale( very acquired taste). We ended up going out anyway which was disappointing. We ate breakfast in the Pantry which was very nice. Free parking, good sized, clean rooms and free wifi which worked well. Pleasant and professional staff. Overall a good stay.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear denise V, Thank you for taking the time to provide TripAdvisor readers with your comments about your recent stay with us at the Best Western Plus Coquitlam Inn Convention Centre. Your feedback is greatly appreciated as it lets us know what we need to improve to ensure our Guests are satisfied with our facilities and amenities. I will be sharing your review with the Manager of Rockwell's Bar & Grill so they are aware of what our Guests and their customers are looking for. Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"Nice hotel, restaurants aren't the best"

4
09/02/2016

Nice rooms, I especially like the t overlooks the interior garden. Friendly staff, beds were comfortable. Food at the 2 restaurants were overpriced, not the highest quality, and staff were abrupt. I would recommend to most people, would probably use it again.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Thrillhouse73, Thank you for your review. We highly value the opinions of all of our Guests and we are committed to providing the best experience and customer service possible. I am pleased to read that you had a comfortable nights sleep while staying with us and that you enjoyed our indoor tropical garden. Thank you for letting us know your impression of the restaurants. I apologize that we did not meet your expectations and would like to hear more about your experience so we can work towards improving the quality of food and service for our Guests. Please feel free to contact me at your convenience by email, [email protected] or by phone at 604-931-9011. Regards, Bill Thompson General Manager Best Western Plus Coquitlam Inn Convention Centre

"Great Location, Great Staff, Aging Facilities"

4
06/02/2016

We stayed here on four occasions in 2015. Twice in January and twice in September. My wife and I would definitely stay here again. The rooms are quite comfortable but are in need of some updating. The manager had told me that the Wi-Fi and cable were being updated. The reception staff and the cleaning ladies were outstanding and extremely helpful. The hot water can be very hot and I advise caution when showering. This is better than not having hot water. There are two restaurant's within the hotel (10% discount card provided when you check in. Liquor store on the corner of the lot and just a short walk to the Sky Train. I apologize for not advising on this Best Western earlier, but this is a great location if you are staying in the Port Coquitlam area of Vancouver.

"Excellent home away from home"

5
29/01/2016

We are moving from another province and had to stay in a hotel while we waited for our home to be ready. This meant we stayed two weeks at the beginning and the last five days of January. That's a long time in a hotel! The staff have been exceptional. The hotel is spotlessly clean, modern decor and very comfortable. The front desk staff (especially Darrel) made our stay here much more comfortable with the extra help and consideration. They stored our bags between trips, gave advice on where to shop and walk our dog etc. There's a laundry mat a five minute drive away. The housekeeping staff (Baldev) kept our room exceptional clean and was very friendly and she went the extra mile. We really appreciated it! We've travelled a lot and I would not hesitate to recommend this hotel to anyone. It's a great location, conveniently located by many stores, the Lougheed centre mall is only a 15 minute walk away which has Safeway etc. We didn't use the hot tub but walked by it and it was sparkling clean. There are two restaurants in the hotel, we ate in one for breakfast and lunch, the staff were friendly and we ate at the other (slightly upscale from the first) for dinner and it was also very good.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Aprilgardens, Thank you for taking the time to provide TripAdvisor readers with your comments about your recent stay with us at the BEST WESTERN PLUS Coquitlam Inn. It's nice to know that you enjoyed the recreational areas available in our area and our full-service hotel provided you and your family all of the comforts and services you needed during your extended stay with us. Thank you for the kind words about our staff members, we take pride in ensuring each guest we come in contact with has a memorable stay. I hope you are settling in to your new home and enjoying your new surroundings. Best Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn Convention Centre

"great place to stay"

5
26/01/2016

The Hotel staff were amazing. Very courteous and friendly staff. The location is great for shopping and accessible to Downtown Vancouver as well. We have stayed in many Best Westerns this one surpassed what we expected. The cleanliness of this hotel was superb and that is the number one thing we always look for. It would be a great hotel for my business travel as well as personal travel.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Susan W, Thank you for taking the time to review the BEST WESTERN PLUS Coquitlam Inn Convention Centre. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. Best Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn Convention Centre

"Great Coquitlam Hotel"

5
26/01/2016

I recently stayed at this Best Western and had a really great experience. It was like a home away from home! They have the friendliest staff, each member making sure my experience was perfect. The rooms were very clean and VERY comfortable. Loved the indoor pool as no matter where I go, I try to stay somewhere that I can enjoy a swim. The common areas were also very clean and the atrium area very nice. Best Westerns have come a long way and I would highly recommend this hotel to anyone needing a stay in the Coquitlam area.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Paula G, Thank you for your review! I was happy to read that you were pleased with our level of customer care and found our guest rooms to be clean and comfortable. All staff members take great pride in delivering the best possible experience to each of our guests and I am glad to hear we were able to accomplish that for you. We look forward to having the opportunity to welcome you back to the Hotel again soon. Best Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn Convention Centre

"family hotel"

5
25/01/2016

we have stayed on more than one occasion and love the friendly staff, the cleanliness...we stay in the suite with a kitchen and two bedrooms, it is perfect for what we were looking for, and we will be back! there are restaurants attached, and shopping and sky train nearby.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear t3899, Thank you for taking the time to provide TripAdvisor readers with your comments about your recent stay with us at the Best Western PLUS Coquitlam Inn. We look forward to welcoming you back to the Hotel again soon. Best Regard, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn Convention Centre

"The Best of Best Western"

5
25/01/2016

For several years I have travelled to the Coquitlam area to visit my aged mother. This hotel offered a safe, pleasant and comfortable place to stay. Due to this association I have visited and stayed in many Best Western hotels. The Coquitlam Inn and Convention Center surpasses all others. This most recent visit was to attend my mother 's memorial service. Once again the concern and care of the staff was touching. Everyone I met offered condolences and when I arrived at my room there was a lovely bouquet of flowers with a card. I was overwhelmed. Thank you Coquitlam Inn you are the epitome of whatT all Best Western hotels should be.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Dawn R, Thank you for sharing your thoughts about the BEST WESTERN PLUS Coquitlam Inn, we are privileged to have been your 'home away from home' for so many years. We hope you will have the opportunity to come back to area and visit us again soon. Best Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn Convention Centre

"Awesome spot to get the hockey games!"

5
25/01/2016

Sky train stop is a 5 min walk. Excellent property w/ cool jungle type theme in the pool area. Lots of food nearby, all within short walks or even more if you want to drive. This property is a top quality best western.

"Good location and many eateries around"

4
20/01/2016

I would say that the hotel location is really central. Skytrain nearby, supermarket right next to and opposite the hotel, liquor store on site, Chinese and Korean restaurants across the street, the Wing, Catus Club and Joey‘s near by, Hard Rock Casino is about 8mins away. For Coquitlam, I think it is the best!

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear kjehan, Thank you for taking the time to review the BEST WESTERN PLUS Coquitlam Inn & Convention Centre. We are very fortunate to be located in an area with a variety of unique ethnic dining options for our Guests as well as the familiar casual dining chain restaurants. Our Front Desk staff are always available to make suggestions and assist with reservations. Again, thank you for your review and we hope to have the opportunity to welcome you back again in the future. Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn & Convention Centre

"Beautiful"

5
20/01/2016

This hotel is so gorgeous. The pool area is fantastic, the staff are helpful and kind and the rooms are very clean and comfortable. Everything is so impeccable and fancy. I was surprised how cheap it was to stay! I had an amazing time at this hotel. Definitely staying there again.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Cassandra W, Thank you for taking the time to provide TripAdvisor readers with your comments about your recent stay with us at the BEST WESTERN PLUS Coquitlam Inn & Convention Centre. We appreciate your kind words and look forward to welcoming you back to the Hotel on your next visit to Coquitlam. Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn & Convention Centre

"Average hotel, great staff!!"

3
19/01/2016

Stayed here for five days. My room was clean but had a musty/mouldy smell. Hotel staff was great very friendly and helpful if needed. The pantry food was good, decent for the pricing only downfall was they closed at 7! Rockwells was very pricey a little to pricey for family dining. Pool was a hit with my kids, a little cold but still fun! I would stay here again!!!

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear luckey2016, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. We hope you will stay with us again on future visits to our area. Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn & Convention Centre

"Great place to host a party, lousy place to sleep!"

3
17/01/2016

We celebrated a large family birthday party at the hotel recently. The service/food/ambience was fabulous. Spending the night was a different story... humid air, loud guests in the hallways, uncomfortable beds.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear tikicanuck, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team. If I can be of any further assistance, please do not hesitate to contact me directly at 604-931-9011. Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn

"Bad nights sleep."

2
14/01/2016

Hotel looks OK from the outside. Strangest 1980's Jungle rainforest inside. My room on the ground floor at the back of the hotel had a motel style back door (as well as a normal door off the jungle corridor) that was very drafty. Walls sound like they are paper thin because you can hear everything that's going on outside. The air conditioning unit/heater sounded like it was powered by a Rolls Royce jet engine. Every time it kicked in it woke me up. Couldn't turn it off as the control on the wall was missing/broken. TV in the room had its own cable TV box that was good but the display burned brighter than the sun in the dark room. Due to its location the room had no natural light during the day. Just a window at the front that faced a dim corridor. The bathroom was small and poorly laid out. Restaurant food was OK. No too expensive. Poor selection of beers in the bar. When I asked for a "local beer" the local option was Molson Canadian.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Nick M, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I apologize that we did not meet your expectations and have reviewed your feedback with our team. Please do not hesitate to contact me should you wish to speak more about your experience. You can reach me at 604-931-9011. Regards, Bill Thompson, General Manager BEST WESTERN PLUS Coquitlam Inn

"False advertisement"

3
04/01/2016

1. Advertised as offering free breakfast, when we got to the hotel the staffs said that they had never had a restaurant that offered breakfast. False advertisement! 2. We arrived late at night, around 9pm and they had issue with their credit card verification system. So even though I had already paid for my room, the manager refused to check me in and left me and my family waiting for another hour! UNBELIEVABLE!!!

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Alstrid, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I apologize for the mis-information you were given regarding breakfast availability when making your reservation through a third party booking site. We do have The Pantry Restaurant on premise which offers a breakfast menu to our Guests at an additional cost. I apologize for any delay you experienced upon checking in to the Hotel in the evening. If I can be of any further assistance, please do not hesitate to contact me directly at 604-931-9011. Best Regards, Bill Thompson General Manager BEST WESTERN PLUS Coquitlam Inn

"Cold!"

3
02/01/2016

Spent New Years Eve in Vancouver for a get away for my husband and I. Upgrades to the Roman Suite, at $170.00 a night . It was so cold we couldn't even use the jacuzzi! The room came with a space heater ....really! Not impressed!

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Brianskidd, Thank you for your review of the BEST WESTERN PLUS Coquitlam Inn. I would like to extend my apologies for the heating issue in your guestroom during your stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 604-931-9011. Best Regards, Bill Thompson General Manager BEST WESTERN PLUS Coquitlam Inn Convention Centre

"Value and convenience"

4
30/11/2015

Easy access and parking with shops and Skytrain access nearby and . Room was very comfortable as was the bed. Seating on the balcony in the tropical setting adding to the pleasure of the experience. Real value for the money.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Sheila S, Thank you for taking the time to review the BEST WESTERN PLUS Coquitlam Inn & Convention Centre. I appreciate your positive comments and hope we have the opportunity to welcome you back again in the future. All the best for the new year, Bill Thompson General Manager BEST WESTERN PLUS Coquitlam Inn

"Good hotel poor restaurant "

3
29/11/2015

2 week stay on a resent business trip in the area. Room was a good size and nicely laid out. House keeping did an excellent job every day. Ample parking. Nice gym if a little small and a pool in a central area. Staff at the front desk were always very friendly and helpful. Used the pantry diner for breakfast one morning and the food was ok and again the staff very friendly. However the the staff and quality of food in the main restaurant are not good. Poor quality food along with poorly trained and rude staff members is not what makes a successful hotel. I would stay at the hotel again if I was in the area but I'd avoid the bar and restaurant at all cost.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear skywrap, Thank you for taking the time to write a review about your stay at the BEST WESTERN PLUS Coquitlam Inn. We appreciate your kind words about the staff and our amenities. We have advised the Rockwell's Bar & Grill owner about your review so that they can use the information you provided for further staff training. Although Rockwell's Bar & Grill is under separate ownership from the Hotel, we do expect their staff to exhibit the same level of customer service the Hotel staff strive to achieve everyday. Again, thank you for your review and we look forward to welcoming you back to the Hotel in the future. Best Regards, Bill Thompson General Manager BEST WESTERN PLUS Coquitlam Inn Convention Centre

"Welcoming Accomidations"

5
29/11/2015

I was in town on Business for 4 days. The rooms are extremely clean and updated, the staff are a pleasure to talk too and very helpful. Loved being able to relax in the pool and hot tub after a day of work which was very clean. Had Breakfast and Dinner at the Pantry and the food was excellent. Highly recommend this hotel for any occasion.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Claudia V, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. I am happy to hear that you were able to enjoy our amenities and restaurants. Thank you again for your kind words, we hope to see you again soon! Regards, Bill Thompson General Manager BEST WESTERN PLUS Coquitlam Inn

"Love the pond and the tropical feel"

4
28/11/2015

Our room was wonderfully warm, which was nice for when we got in. They left us the playpen for our child and thankfully I have worked in a hotel before because these ones aren't the easiest to set up. We ordered food and it was excellent. They also had a Province newspaper delivered to every room bright and early, which I thought was excellent. Overall, a very good stay.

"One off the best hotels I stay at."

5
27/11/2015

We are fully amazed at the cleanliness, how friendly the staff were and who went out of their way to make our stay more enjoyable. We had a room with balcony overlooking pool which made you think of the Islands. Beautiful gardens and very clean and well maintained pool Very close to Shopping, Sky Train and buses. I would definitely recommend this hotel for people on business, to families and anyone who wants to have a lovely break. We have no Complaints.

"My Birthday Celebratiion"

4
27/11/2015

I really enjoyed my stay, very relaxing. I loved the pool area with the flowing water and plants and the hot tub. Our room was very nice and the bed was very comfortable. The front desk staff and the room service was excellent.

"Excellent Staff, Great Stay"

5
21/11/2015

I spent 2 nights at this hotel while in town for an event. The hotel is clean, and quiet when other patrons respect that they aren't the only ones staying there. It is centrally located with an indoor hot tub and pool. I had a king bed room with a Jacuzzi tub located next to the bed. I arrived in town earlier than I had intended and the hotel allowed me to check in early. All in all, the staff are courteous and helpful and the hotel is lovely.

"very happy with all amenities"

4
15/11/2015

love the pool deck, great for kids, food at Rockwell's was fantastic, the room size was perfect for a family of four, good accessible parking close to our room and an easy walk to sky train which allowed us to trip around with out having to deal with the horrible Vancouver traffic!

"Pleasant long stay"

4
11/11/2015

I stayed for several weeks while working in Coquitlam. The hotel has nice big rooms since it is a little older, I would recommend a room on the second floor because I spent one night on the first floor and it felt like their were elephants in the room above. They don't have an elevator but if you have heavy stuff they the staff offered to carry things up. I used the gym and the cardio equipment was adequate. I didn't have a view, my sliding doors opened onto a balcony that overlooked the indoor courtyard where the pool is but I was close to one end so I basically overlooked the bar, which wasn't an issue, the room was large and comfortable so I had no complaints. I don't think any of the rooms in the two story complex would have much of a view but the hotel makes up for that with it's cozy smaller feel. The staff were all very professional and they moved me immediately when I complained about the noise. The Rockwell's restaurant was busy for Sunday brunch but was empty most evenings, it looks like a nice place, not sure why nobody goes there. There was an awesome restaurant, Joey's Coquitlam that you could walk to by heading up the hill just behind the hotel, there is a foot path through the forest. I ate there several times and every dish I tried was great. The hotel has a nice pool and hot tub, they were refinishing the pool deck the last week I was there so that should be nice and new now. I noticed workers around doing this and that so I think they are working hard to keep the hotel looking nice. The room cleaning was excellent. There was a fridge and microwave in my last room but not all rooms have microwaves. They have in room coffee makes with Seattle's Best Coffee and Tazo tea. There is a snack tray with bags of gourmet treats that you can eat and they will be charged to your room. Some rooms have the second sink outside the bathroom but others don't, so ask if you want one. The hotel has older bathroom fans so they are a little noisy and not as efficient as newer but not really an issue. The only challenge I had was that the wifi was slow at times, not sure what they can do about that. Overall, it was a good experience and I would stay there again. The location is awesome, lots of food places, highway 1 is right there, Lougheed Mall is close, Ikea is 5 minutes by car, you can walk to the Lougheed Skytrain station in less than 10 minutes. I don't smoke, but if you do, they have rooms that open right onto the parking lot so you could easily go in and out to smoke.

"Corporate Christmas Party for 5 years . . ."

4
05/11/2015

This hotel ALWAYS treat you Right! Corporate party is usually 150 to 175 people and they handle the bar & food perfectly . . . Also provide very nice rooms, at a discounted rate, for as many as want to stay over. . . Looking forward to this year's party!

"2 nights for work - quite nice"

4
01/11/2015

Best Western 29 – 30 October 2015 An 1980's vibe with the indoor courtyard and pool/hot tub. Room 105 (first room in the hallway, facing in to the courtyard) The room is nicely updated though there are also areas of wear (some of the painted areas, the wallpaper in the bathroom and the cracks in the formed tub which appear when the tub is filled – see photos). The bathroom had two areas. A sink for makeup and the full bathroom - tub, toilet and sink. Both vanities were a nice black stone. New toilet and floor tiles. The furniture is nice and new, the beds and pillows comfortable. Double bedside lamps. There was a safe in the closet, a fair number of hangers and an ironing board and iron. There was a fridge, 4 glass glasses and coffee. Comfortable task chair and desk. Friendly staff at the reception as well as the chambermaids. The restaurant staff (we ate at both The Pantry and Rockwell's) were friendly and the food good. The room above 105 had a creaky floor and though I could hear it, it wasn't terrible. I would stay here again.

"Very Impressed!"

5
22/10/2015

My husband, and I were very impressed by the atmosphere, and friendly attitude of this hotel. The check-in was flawless, and quick. We were surprised by a free upgrade (Special Thanks to Daryl-Front desk)to a THEME room, ours was Civil/Westren era. It was a room we had really wanted as we had viewed this room online, but upon booking we chose a King room as our funds have been limited lately due to family crisis. We were over joyed, and walked to our room through a beautiful lobby, and sitting areas fire side, as well as the amazing tropical gardens surrounding the pool, and hot tub area. This area is covered in wall to wall unfinished cedar making it all the more cozy, inviting, and peaceful. You would never know that you were in the city, as you cannot see that, yet you are so close to everything one would need. A sauna, and fitness room are also available. Our room was amazing, a horse drawn carriage for a bed with a mirrored canopy, a interior patio that views the pool area with a sliding glass door with privacy curtains facing the gardens. The decor is just right for that type of era. A jetted tub with mirrored wall, a full bathroom with glass double headed copper showerhead, two sinks, fresh, and invigorating toiletries. A flat screen t.v., i-pod docking station, loveseat, club chair, coffee maker, coffee mugs, refrigerator/freezer, wine glasses, and deal with stationary. We shall definitely return again, as this is a nice go between our Mexico trips. It is children friendly as well, and will be visited as well with our children a family stay for fun. This hotel fit our description as comfortable, friendly, exceptional clean, and above expectations.

"Excellent staff, great stay"

5
13/10/2015

Excellent hotel, great staff, comfortable room. I liked having the separate toilet area with sink and then another sink area. Perfect for families. Great breakfast at the restaurant. Convenient to Simon Fraser University

"License Plates stolen in the parking lot"

2
09/10/2015

We stayed at this hotel for several nights this summer. We were leaving one afternoon to go to a party when we noticed that our license plate was stolen. we went in to the front desk and they were really helpful connecting us to the police. While we were there another man came in and his car windows were broken and the car vandalized. He had heard that the night before there had been a car prowling on another guests car. The next day I spoke to the front desk and asked for the managers contact information. The front desk was unaware that any of these incidents had gone on. I feel that the hotel staff should give some consideration to the impact on their visitors and tell each staff shift about these incidents. I contacted the Manager about my concerns and he did not reply at all. The incident cost me funds as I had to purchase an intrasit license plate and car insurance as I was from out of province. I was very disappointed.

"Good location in Coquitlam, BC"

4
05/10/2015

This Hotel is located close to the Hard Rock Casino where we had tickets for a concert in their Theatre. The Hotel was clean, quiet and offered a swimming pool. The pool itself is a good size and a nice hot tub available also! There is a coffee pot in the hotel room but no free breakfast included. The beds were comfortable, our room had double beds which were a little smaller than I'm used to. There are no elevators in this Hotel so due to my disability I booked a lower floor and it was great! Plenty parking available for guests and close to your room entrance.

"Awesome Hotel"

5
27/09/2015

We stayed for 2 nights and booked by Kayak.com...got an incredible theme room! The room was amazing, clean, comfortable and steps from the pool/hot tub. This hotel is in a great location. We will definitely stay here next time we go to Vancouver and area.

"spacious suites available"

4
25/09/2015

decent location not too far from public transit and metroplex mall. nice sized suites with 2 bedrooms and kitchen. came in very handy. the only negative was breakfast was not included. there is also a liquor store within walking distance.

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Efren A, Thank you for your review. We highly value the opinions of all of our Guests, and we are committed to providing the best experience and customer service possible. Regards, BEST WESTERN PLUS Coquitlam Inn & Convention Centre Bill Thompson General Manager

"Would definitely stay again!! "

5
20/09/2015

We can down for a quick overnight trip!! The hotel was great and let us check in a couple of hours early!! The hotel was clean as well as the rooms. We booked through Hotwire and got a good deal for the type of room. We were overlooking the atrium with a balcony. A must do for this hotel!! Kids had fun swimming and tubbing. We found the whole experience to be relaxing and quiet!! An overall very pleasant experience. A couple of bonuses were having a couple of restaurants and a beer and wine store right on site!! Close to lougheed mall!! I would definitely recommend it!! Great stay!!

Bill T, General Manager at BEST WESTERN PLUS Coquitlam Inn Convention Centre, responded to this review
Dear Ryan W, Thank you for taking the time to provide TripAdvisor readers with your comments about your recent with us at the Best Western PLUS Coquitlam Inn & Convention Centre. It's nice to know that you and your family enjoyed our full-service hotel and the local area. We hope you will stay with us again on your next trip down from the Okanagan. Regards, Bill Thompson General Manager BEST WESTERN PLUS Coquitlam Inn & Convention Centre

"Wedding done well"

4
18/09/2015

Our son's wedding was held here in September. Everything was top notch, Planning to execution was great. Lots of compliments from our guests. The suites we stayed in were large and accomodated a number of friends for an evening get together. A great experience!